Pat H.
05/05/2017 12:00:00 SA
OUTSTANDING! For background, I live in a two level condo on the lower level. For months I had a rancid smell coming through the ductwork. After having the ducts cleaned and scoped, nothing was found.
The Condo Association brought in Kiddco Plumbing and Terry (the manager) called in the troops: Cory, Eli and Filly. Cory announced they would not be leaving until the problem was resolved which greatly relieved my mind. Within a short time they found the issue: the drain pipe from upper unit broke at the elbow below the concrete, 20 inches into the dirt. The pipe ran into the Living Room and scoping determined the drain pipe was also bowed thus prevent the drain from properly flowing. This involved tearing up the concrete floor in my dining room/living room. It was a horrible, nasty, dirty job, but they closed off the entire area with plastic. The dirt/concrete was all contained within this area and the dust was kept to a minimum.
Customer service was top-notch, and they did a great job keeping me informed throughout the process. They are competent, reliable, and do quality work. They were extremely knowledgeable, courteous and very professional.
Fantastic people and fantastic job!