Heil Plumbing

This is my second time using Heil  they are always responsive. They are trustworthy and tell you everything you need to know.  I want to say thank you to Brandon who came and snaked my line to the street and to Otto, John, and Chon who came out the next day and repaired my pipe that had a whole and a tree root found it's way in. They were able to get to the pipe without digging up the concrete and cosmetic more money. And Ike  for the camera to identify what the problem was and being. Responsive to my questions. You guys are awesome and I Will highly recommend!!

If I could, I'd give 4 stars for the service. Great service. The one star is for the PUNISHINGLY HIGH PRICE Heil charges- I second the other review that says Heil charges twice the price.

We bought a water heater separately. AO Smith 500 series with 12 year warranty.

I called Heil to ask them how much they charge to install a water heater- ball park range--- how much is labor. They said they can't give that price over the phone. 4 days later, the tech comes out to install. He said it would take him 2 hours to install, and the price would be $1350!!!

I asked for an itemization of the costs- how much is labor, how much is parts? He said they just charge a flat rate that covers everything. Keep in mind, we already have the water heater. We just wanted them to connect it.

Hubby needed hot water, so I felt held hostage- and paid their $1350 for two hours of labor, a couple of copper pipes and the little blue water reservoir. See pictures.

So, if you call Heil to find out how much they charge to install a water heater you buy yourself, and they say they can't tell you over the phone, be forewarned it's a bundled flat rate of $1350.  

Also, I asked them how much their hourly rate is for other work... $250/hour. That is the HIGHEST PRICE I have ever heard of. We're going back to Millersville Plumbing- they do great work at a much more reasonable price.

Extremely responsive. Extremely professional. Definitely pricey but thorough, clean excellent service. You have peace of mind things are done right.

Heil Plumbing was recommended by the company that installed our water heater. Was having an issue of the burner and flame not working correctly. Was able to have it looked at the day I called for help. Eric arrived early, was very professional, and was thorough in considering the cause and explaining the service work. When he left the work area was spotless. Customer service from the first phone contact with the office through receipt of the invoice was outstanding. This is a third generation local business, a gem!

We had several things...clogged sink, toilet not flushing properly, and Eric Brown fixed it all. He's such a nice person on top of having awesome plumbing skills, we would recommend Heil very highly. They had outstanding communication and were thrilled when Eric was able to come earlier than expected.

We had Heil Plumbing out to investigate a water issue and also replace a toilet. They were easy and fast to schedule- I just filled out a form online, they called me, and we got an appointment scheduled in just a few days. The tech was on time and was very friendly. They did an incredibly thorough job investigating our issue and the tech was wonderful. The toilet replacement was a solid price (cheaper than a previous one we had done at the same address by a different company) and the tech did a great job and the toilet is working well. We would strongly recommend them if you're looking for a plumber in the Glen Burnie area!

Same day service to replace a sump pump. Upfront pricing. Quality products. Fantastic customer service.

Good work but double the money and not worth the effort!

Stay away from this company.

As always Heil Plumbing did a wonderful job!  Eric arrived on time & installed shower diverter for our recently sold apartment.  He was friendly, polite and completed the job efficiently in a short time.  
I recommend Heil Plumbing to all my friends, family & neighbors.  Will definitely call on them again when the need arises!
Thank you for your many trips to our apartment, Brandon and Eric, helping us with the remodel/repairs to sell the property!

Professional, knowledgeable and friendly. Every interaction with any Heil Plumbing employee has been a good one. Whether I requested an estimate or actually coming out and fixing a leaking pipe, I've been more than pleased with Heil. Definitely recommend them.

This is my second time using Heil  they are always responsive. They are trustworthy and tell you everything you need to know.  I want to say thank you to Brandon who came and snaked my line to the street and to Otto, John, and Chon who came out the next day and repaired my pipe that had a whole and a tree root found it's way in. They were able to get to the pipe without digging up the concrete and cosmetic more money. And Ike  for the camera to identify what the problem was and being. Responsive to my questions. You guys are awesome and I Will highly recommend!!

If I could, I'd give 4 stars for the service. Great service. The one star is for the PUNISHINGLY HIGH PRICE Heil charges- I second the other review that says Heil charges twice the price.

We bought a water heater separately. AO Smith 500 series with 12 year warranty.

I called Heil to ask them how much they charge to install a water heater- ball park range--- how much is labor. They said they can't give that price over the phone. 4 days later, the tech comes out to install. He said it would take him 2 hours to install, and the price would be $1350!!!

I asked for an itemization of the costs- how much is labor, how much is parts? He said they just charge a flat rate that covers everything. Keep in mind, we already have the water heater. We just wanted them to connect it.

Hubby needed hot water, so I felt held hostage- and paid their $1350 for two hours of labor, a couple of copper pipes and the little blue water reservoir. See pictures.

So, if you call Heil to find out how much they charge to install a water heater you buy yourself, and they say they can't tell you over the phone, be forewarned it's a bundled flat rate of $1350.  

Also, I asked them how much their hourly rate is for other work... $250/hour. That is the HIGHEST PRICE I have ever heard of. We're going back to Millersville Plumbing- they do great work at a much more reasonable price.

Extremely responsive. Extremely professional. Definitely pricey but thorough, clean excellent service. You have peace of mind things are done right.

Heil Plumbing was recommended by the company that installed our water heater. Was having an issue of the burner and flame not working correctly. Was able to have it looked at the day I called for help. Eric arrived early, was very professional, and was thorough in considering the cause and explaining the service work. When he left the work area was spotless. Customer service from the first phone contact with the office through receipt of the invoice was outstanding. This is a third generation local business, a gem!

We had several things...clogged sink, toilet not flushing properly, and Eric Brown fixed it all. He's such a nice person on top of having awesome plumbing skills, we would recommend Heil very highly. They had outstanding communication and were thrilled when Eric was able to come earlier than expected.

We had Heil Plumbing out to investigate a water issue and also replace a toilet. They were easy and fast to schedule- I just filled out a form online, they called me, and we got an appointment scheduled in just a few days. The tech was on time and was very friendly. They did an incredibly thorough job investigating our issue and the tech was wonderful. The toilet replacement was a solid price (cheaper than a previous one we had done at the same address by a different company) and the tech did a great job and the toilet is working well. We would strongly recommend them if you're looking for a plumber in the Glen Burnie area!

Same day service to replace a sump pump. Upfront pricing. Quality products. Fantastic customer service.

Good work but double the money and not worth the effort!

Stay away from this company.

As always Heil Plumbing did a wonderful job!  Eric arrived on time & installed shower diverter for our recently sold apartment.  He was friendly, polite and completed the job efficiently in a short time.  
I recommend Heil Plumbing to all my friends, family & neighbors.  Will definitely call on them again when the need arises!
Thank you for your many trips to our apartment, Brandon and Eric, helping us with the remodel/repairs to sell the property!

Professional, knowledgeable and friendly. Every interaction with any Heil Plumbing employee has been a good one. Whether I requested an estimate or actually coming out and fixing a leaking pipe, I've been more than pleased with Heil. Definitely recommend them.

My garbage disposal died and needed to be replaced. The plumber Jason P. Arrived and replaced the disposal quickly and professionally. He explained what he did, and why. He was very polite and patient when providing me price quotes and options. An added note: My house is 90% carpeting and he started putting on his shoe covers as he entered my house, without me requesting he do so.
Finally, Heil was prompt, professional, and very competitive price-wise compared to other companies.

This was by far the experience I've had with a plumber in the 7 years we've been here in MD. Nick was friendly, professional, brimming with knowledge and expertise, and had the job done (replaced our toilet) in well under two hours start to finish! We'll definitely be back the next time we need a plumbing repair. Thanks, Nick!

After spending an hour looking for plumbers in my area, I decided to reach out to Heil based on their reviews and ratings.  I also used the feature on Yelp where you can check a box to have other companies reach out to you.  Within 30 minutes, I had about 5-6 plumbers reach out to me, including Heil.

When using Yelp, I tend to look for some red flags...  If too many positive reviews are very short and generic = fake/paid reviews (?)  When looking at negative reviews, I look at the issue and the companies response to those issues.  Heil's reviews looked very detailed and genuine.

I decided to go with Heil because: it was my first choice from the beginning and they had the earliest availability (i had another place give me an open appointment of 2 weeks out).  Heil was able to come out first thing this morning.  So glad I decided to go with them.

Nick arrived at his promised time.  He was very professional and was very thorough in all his explanations.  We did a quick walk through and went over all the pricing, which I really appreciated.  He was able to repair 2 toilets as well as checking on the other one. Oh, and he took the time to answer my 3435467 questions.

As for pricing, I had no idea on what things are supposed to cost.  I did a quick google search on cost for specific repairs and Heil seemed very reasonable.

I feel that customer service is at an all time low these days, but Heil proved me wrong.  I also like supporting local family owned businesses.

PS..Don't just go with these other big-named companies that you see on TV all the time.  Only if those other companies' work and pricing were as good as their jingles and ads.

We had a leak issue on a Sunday. After calling 8+ plumbers and mostly getting a can't come out until tomorrow, Heil called back, and even though we were out of their emergency service territory, the technician called back and give us advice on the likely issue over the phone and told us we didn't need to pay for an emergency plumber. Really appreciate going above and beyond for someone who wasn't a customer.

We use Heil Plumbing for all our plumbing needs. We've used them for years. We don't bother getting other estimates, because Heil Plumbing is honest and competent. You can rest assured that they will do the work well and not let you down. I would strongly suggest that you call them first and have them do your plumbing work for you.

We've used them twice, and had two good experiences. Both times Nick was our technician; we had a clogged toilet (don't flush baby wipes, even if they say they're flushable!) and an issue with our kitchen sink drain. We were able to get an appointment quickly, they showed up within the window, gave us an accurate (and fair) estimate, and did a great job with the work.

hot wants $95 service freee and not local and it goes towards repair GOD CURSE EVERY PLUMBER ON EARTH

Always a pleasure working with Heil. Your techs are always polite, professional, and knowledgeable.

I'm especially happy with how the most recent tech (Eric) laid out all of the different options, explained them to me, and then provided an itemized invoice showing the price of each.

Eric was awesome! He really saved the day for us. He came early and was finished before I new it. He made the experience painless and checked in with me regarding some design/aesthetic issues with our drain. I will definitely use Heil again!!

I needed a plumber at the last minute and they were able to accommodate. I was able to set an appointment for the very next day which was great.  The guy showed up during the time that I requested and was fast and efficient.  He came right in, looked at the pipes under the bathroom faucet and fixed it right away.  He also explained why I wasn't able to fix it (didn't have the right tools).  The price was reasonable as well.  

I have no complaints about this company.  I would use them again, if I needed to.

Ike was a great Plumber and honestly giving an accurate assessment. Ike was personable and honest

What can I say? I called at 7:20 AM for clogged kitchen sink/disposal. They gave us a two hour window from 10 AM to 12 pm. Called at 8 AM and said they were running ahead of schedule and could they come in at 815 instead. In and out by 930, Took payment over the phone since I wasn't home (my parents were). Sent me an email receipt instantaneously. I have a perfectly functioning drain now. Money well spent!

Update on 3/17/20

Hands-down the best plumbing service in the universe. We called for an emergency and they came within 20 minutes and have very reasonable prices. Very lucky to have them in our neighborhood!!

They were responsive on the phone, and were easy to schedule. Their technician came out promptly and provided valuable guidance regarding our sump pump. We did not end up hiring them this time but will certainly consider for future projects.

Dishwasher was not filling with water. Contacted my home warranty company, who assigned a company that took over a month before figuring out the washer had a plumbing problem. After warranty company assigned a 2-star rated plumbing company, I canceled the service and reached out to Heil Plumbing.  Within two days the technicians came to my property and finally took care of the plumbing issue with the dishwasher. The technicians were friendly and professional. Will use this company again if needed.

Robert was wonderful. He was great at explaining the problem and took time to make sure the job was completed correctly. We also love how honest he continues to be! Thanks Robert and Heil Plumbing!

Very professional and detail oriented.  Very happy to have chosen Heil Plumbing for our water leak project.  The crew was prompt and finished the job on time.  Cleanup is not a problem for Gary.  There was a big soil buildup in the sidewalk but everything looks great after the work was done.  Thank you.

The technicians did a great job repairing my pinhole leak in my copper pipe.  They were fast, very courteous, and prompt.  I asked many questions and they patiently responded.  Heil Plumbing has gained a new customer.

I am really impressed with the professionalism, quality of work, and level of care that Avi had in my home. We had a major issue with the sump pump, and he was able to diagnose the issue and fix it very quickly. It also did not cost an arm and a leg to fix the issue, there were no hidden costs as with many other contractors. I would recommend Heil plumbing, and especially Avi, to anyone.

Needed a drain stopper removed which was difficult on my part given the way it broke and the position. They were responsive and got the job done promptly. The only drawback was the price point. Factor cost of parts and this should have been maxed half of what they charged. But I knew that upfront and needed this repair quick. Others just quoted the cost to visit but needed to see the damage before quoting so there is that. Overall, solid people and service was great, just a bit on the high side.

Justin was very courteous and professional. He also provided very honest and effective suggestions. Highly recommend this company.

Heil Plumbing has been out to our house in Howard County several times and the work is always really well done and the technicians are professional and communicative. We've had them install a new water pump for the well, fix leaks, and iron out issues with our water heating system.

Each time, they have been great to work with. Their prices are fair, and their service is really top notch. Some members of the industry are clearly happy to fix an issue, collect a check, and be on their way. It's evident Heil Plumbing cares to help make homeowners more knowledgeable and better equipped to make informed decisions. I appreciate that a bunch, and they'll be my go to plumbers for years.

Two plumbers came out quickly and were very courteous.  They pulled off their shoes when I didn't even ask. This is the second time I used them with the same quality and quick service. When they say they will come out first thing they did both times.  We will need a water heater soon and I would definitely use them.

Showed up on time. Fair price. Excellent work.
I do not know what else I can say about them to fill up this space except use them they are good.

They did a great and thorough job reinstalling our shower. They didn't leave a mess. Gave us great advice. Good quality work. Highly recommend.

I called on Monday worried about a leak from my 2nd floor bathroom to my dining room ceiling. They were able to come out the next day. Keith was professional, knowledgeable and walked me through the entire process. I appreciated the information and explanation to his investigation of the leak, correction of it and follow up. I would use Heil plumbing again in a heartbeat!

I had a great experience with Heil Plumbing. The person I spoke to on the phone to arrange our appointment was efficient, and let me know ahead of time approximately how much replacing our broken water heater might be, if replacement turned out to be the best option (which I really appreciated so we weren't shocked the next day). Gary called the next morning to let me know he was on his way before our appointment time, and was friendly when he arrived. He explained my options and pricing to me thoroughly, and worked quickly despite some unforeseen obstacles with our old water heater. I'm delighted to have a go-to company so close to us for any future plumbing needs.

I called on a Monday morning and left a message. He called back later in the day and we discussed my plumbing problems. He said he would stop by later in the day or on the next day but, after two weeks, I haven't seen or heard from him. I guess he's too busy to take care of my problems.

our garbage disposal does not work and two techs came to fix it today. Both of them are very polite and professional.  we will call them again if we have any other problem in the future. Highly recommend.

I had Keith come by yesterday to assist with a backup that I had in my basement. He was very professional, on time and walked me through the entire process of what might have caused the issue. Very pleased with this company and would use them on any future plumbing needs. I would give 6 stars if that was possible.

Our old water heater was leaking and after receiving a quote from Heil, we scheduled an appointment.  Len the Plumber showed up quickly (would not quote over phone) but quoted us $500 more than Heil so we decided to wait. So glad we did! Will and Nick arrived early, got the job done quickly for a fair price, and cleaned everything up nicely. We also have a solar water heater and they ended up just removing our old electric water heater and tying the lines into the solar heater. We contacted the solar water company with a few questions along the way - really appreciate Will's caution in double-checking to make sure the job got done right the first time. There was some unexpected dripping on the basement carpet when they carried the old heater out but they cleaned it up with carpet cleaner. Will said if the stain was not gone when the carpet dried, he would rent a carpet cleaner and come back. He left us his personal cell number. They also installed a new outdoor faucet for us (again, at a lower price than Len the Plumber's quote). We are very impressed with Heil Plumbing and will definitely call them again!!!

We've hired this company a couple of times and have been very pleased.  This is truly a family owned business - Laurie Heil will take your call and most likely one of the sons will do the work.  Everyone with come into contact with there is very friendly, respectful and helpful - and because plumbing issues are often an emergency they will do their best to get someone to you. I can't say whether they are the cheapest service or not - plumbing work is just plain expensive - but I feel that they are very upfront with us and offer suggestions to keep costs as reasonable as possible, so I trust them to do the work!   We'll continue to call them first.

Heil Company installed a replacement water line for us after a leak sprung in our line. The line passes under our driveway. I cannot say enough about the professionalism of the company and the workers on the job. They were the best workers we have ever dealt with. The company did the difficult job quickly and cleaned up the site beautifully without any damage to the driveway. It was like laparoscopic surgery.

I had the misfortune of discovering a leak in my basement coming from the water supply at the box outside my house.  I called 3 local companies and all 3 were very prompt and 2 of the 3 were within $200 of each other - but since this was a pricey job, I went with the lowest bid from Mr. Heil.  The crew arrived the next day exactly when they said they would and then set up the site and the inside of my house to protect my lawn and my floors.  All 3 guys on the crew were courteous, knowledgeable and so patient with what turned out to be a crummy job: digging a deeper-than-expected hole in my yard - by hand - in a cold rain (Feb 8, 2013).  Never a gripe from one of them and when they finished, they cleaned up so that you'd never know they were here. I'm so impressed and would recommend them to anyone.  I've worked in/around the construction field for more than 20 years - and this crew was fabulous.  Everything runs like a clock now.  Thanks, Mr. Heil!