Description
Looking for top-quality plumbing and heating services from a trusted provider? Heidler, Inc. has been the go-to choice for residents of Annapolis, Maryland since 1947. As a family-owned and operated business, we take pride in delivering exceptional workmanship and customer service. Don't settle for second best - contact us today to schedule your appointment and discover why we're the premier plumbing and heating contractor in the area.
HISTORY
Established in 1947.
Heidler, Inc. is a progressive plumbing, heating & cooling company that provides residential & commercial service, bathroom & kitchen remodeling, gas log fireplaces & more! Technicians are trained in the latest methods to provide quality service & customer satisfaction. Employees are encouraged to pursue education in our industry. We pair Apprentices with Journeymen & Masters for hands on experience to best meet customer needs. Our fleet of 19 fully stocked box trucks & onsite warehouse equip our crews before they leave the shop. We dispatch our technicians to you using the latest technology to take care of your emergencies faster. Our up-front pricing system saves you time & money. You'll always know your bottom line before the work is performed, no matter how long the job may take. We also offer maintenance agreements, for plumbing, heating, and cooling to ensure you are equipped to deal with whatever may come.
ABOUT BUSINESS OWNER
Steve Heidler is a former chairman of the ABC (Association of Business Contractors) apprenticeship committee, and past president of the MWPHCC (Metro Washington D.C. Plumbing, Heating and Cooling Contractors).
Mick Heidler is the Treasurer of the Anne Arundel County Master Plumber's Association, and both Mick and Steve Heidler are active members of the PHCC (Plumbing, Heating and Cooling Contractors) and QSC (Quality Service Contractors) associations.
SERVICES
Emergency Services, Bathtub & Shower Repair, Faucet Repair, Sink Installation, Gas Line Services , Water Heater Repair , Drain Installation, Garbage Disposal Repair, Sink Repair, Toilet Repair, Water Heater Installation, Drain Cleaning, Pipe Installation, Pipe Repair, Bathtub & Shower Installat… , Leak Detection , Backflow Services, Faucet Installation, Sewer Services, Toilet Installation, Water Filter Services, , ,
Reviews
We had them put in a new gas line inside our house, with an eye to a tankless water heater in the 5-10 year future. The quote process was easy and they were happy to address my concerns throughout. The quote was more opaque than I preferred, but we had several more quotes, and theirs was the best for those who could verbally address all of my concerns at the time. I asked them a plethora of questions and they were never short with me and they never gave me the impression I was wasting their time. For the installation, I was in their back pocket the whole time, asking questions and just watching the work. They didn't object or make any trouble. They made a better than code central hub for the appliance lines to come out of, and this was a standard practice for them. They addressed all of my concerns and dealt with my hovering over them professionally and personably, face-to-face and over the phone. They also dealt with all of the county permitting and scheduling, so I didn't have to arrange anything directly with them. I just had to let the inspectors in. I will call Heidler again when we have need for additional plumbing service.
~of note, we had to use a somewhat uncommon supply line for the gas, and we had three other quotes done, and all of the others either were for less-than-modern techniques, or they were having us purchase far more materials than we needed because they didn't deal with them very often. But Heidler charged us only for what we used, with no waste.
Perfect Timing!
Boy, did I ever luck out! I have been procrastinating for the last two years since Heidler first installed a replacement sump pump in my basement. I have been wanting to get a battery back-up for the unit. Finally pulled the plug and had them come out on Monday, August 30th. The technician was promptly on time and tackled the fairly tricky installation (in the tight corner of my basement). He did a great job. Wouldn't you know it, but two days later, a tornado struck Annapolis and went right over our neighborhood. My house sustained lots of outside tree, fence and siding damage. We were fortunate that power was only lost for about 30 hours. However the night of the tornado, with no power, it continued to rain and the sump continued to work! My basement remained dry! I am so thrilled and pleased that my timing was great and that Heidler promptly came out and did an excellent job! Highly recommend them!
I recommend going elsewhere. I had a clogged kitchen sink. I called first thing in the morning and they responded quickly. But I am very unhappy with the service. First, the plumbers who provided the service could not get the snake to go around the corner. Other plumbers have not had this problem.
This led to a doubling of the price to put a Y-pipe at the end of the drainage pipe. But the best part is that after charging $500, the fix lasted less than 7 hours. From nothing more than doing dishes!
Always reliable... Returned from a long absence due to Covid to our condo I needed to have our main drain snaked. Quick response and excellent service.
Toshi M.
09/08/2020 12:00:00 SA
Well, this company recommend me installing Navien tankless water heater, which ends up sucking of a lot of $$ for fixing problems/services. The company repeatedly saying we never had this type of problem before.... Sometime they come over, and could not fix it, but just taking service fee. The worst incidence was 4yr ago; the water heater burst hot water in the middle of winter day.... Luckily we had one person left at home to shut down the units, otherwise, we would've gotten flood... it was horrible. Last year, units had problem to ignite fire. Company came twice and could not find the solution! After 2nd failure of company's fixing, I finally looked youtube and figured out how to fix it by myself (which is replacement of mother board). Then, this year, after their annual de-scaling and fixing minor leaking, units got stopped working again....
I mean what kind of company push the customer buying this problematic water heater, saying this is a great product, we never had major problem, and last very long! Are you kidding? At least, I gave a lot of grant... just bad company. Rated 1 star ....
Our hot water heater died. The manufacturer refused to send us a replacement part even though it was under warranty. So we called Heidler for an estimate on a new water heater. Then, at the last minute, the part arrived by FedEx. Josh from Heidler fixed our water heater during the appointment we scheduled for the estimate and saved us at least $1,000 if not more.
Liz H.
04/08/2021 12:00:00 SA
You will not get a more friendlier and competent staff as you will with Heidler. We've been using them for our home for the last 6 years, the previous owner of our home did as well. They are helpful, honest, and accommodating. Every experience has been easy, quick, and helpful. We intend on being customers for life.
It blows my mind how this company has so many positive reviews. I'm not one to leave reviews but after the second time I spent an arm and a leg for a service and not only didn't get my problem resolved but had to pay more money for someone else to resolve the issue, I figured it was time to speak up. I called Heidler a few years ago to fix my AC unit. I was charged $400 for the repair but there was still a problem with the AC. I called and called trying to get either someone to come back and actually fix the problem or get my money back and finally they just stopped taking my calls. Fast forward to a couple weeks ago when I was in a bind and needed after hours service for a leak in my basement. I was charged $225 for some very unhelpful disengaged tech to come out and barely check anything just to say there's no problem. What? The paint is bubbling in my basement and the ceiling is literally leaking. He tightened a random tiny pipe in the upstairs bathroom and proceeded to say that was the cause meanwhile there's piles of water in the basement. It made no senses When asked to look at the washer a floor up, he glanced quickly, touched nothing, said it looked fine and was eager to collect payment. The following day I had someone else come out who once realized it wasn't a pipe in the bathroom, he flipped the washer upside down and right there in plain sight was a broken pipe. He said the problem was very obvious. Heidler provided terrible service not once, but twice. My fault for even using them a second time. I would never recommend this company to anyone.
The good stuff:
- Easy to make appointment
- $80 to go out, another flat fee to do the repair
- On time, completed job and cleaned up afterwards
- Great customer service
The not-so-good:
- Snake the tub to fix slow drainage - $158
- Repair a single lever faucet - $91
It's way too expensive for the actual work. This is on par with how expensive Rotorooter is known for, so definitely keep this in mind.
Eric H.
10/12/2016 12:00:00 SA
Tech showed up on time. Did his job and located the problem. I was charged $80 service fee to come out and diagnose the problem, and then I was charged another $87 for actually diagnosing the problem... RIPOFF, but whatever, I paid him because I want this thing fixed. He says I need a new control panel for the furnace. Cool. I wait 2 days (meanwhile the furnace is off and I'm using my fireplace to heat the house). I get an e-mail saying they want $995 to replace the control board and pressure switch.
Fun fact, there's nothing wrong with my pressure switch.
A little shocked by the cost, I call them to ask for a cost breakdown since it wasn't in the e-mail. I was told very frankly that they only quote the job and will not break down the associated costs. I highly disapprove of this business practice since there's no accountability. Especially to replace a part that costs approximately $300 on the high side.
I politely suggested that if they didn't break down the costs for me I would take my money elsewhere and the lady on the phone didn't even seem phased. She had zero concern for trying to keep a customer, fine with me I suppose. I guess other people are okay with paying these prices and they have no need for people like me.
Chuck K.
12/02/2018 12:00:00 SA
Heidler installed my hot water tank several years ago. They did a great job.
I recently had an issue with a leaking shower so I contacted Heidler who came out and fixed the leak, which was due to corrosion of the pipe that joins the shower head to the main line inside the wall.
The corrosion was extensive but Josh was up to the challenge and removed the corroded pipe threads from the fitting.
Due to the corrosive nature of my well water, I asked for a return visit to change the brass fittings, gage and ball value on my well's pressure tank, as well as install a new kitchen faucet. Heidler provided a fair quote and I had Josh return, who did a fantastic job and was very careful not to make a mess.
Each time I have used Heidler, I have found their staff to be professional, polite and very knowledgeable.
I called Heidler on Friday night when suddenly a leak appeared in the C-PVC piping above the Heidler gas-fueled boiler that heats the water for our home including the water for our heating system (we have an older home with the type of radiators that have hot water running through them). The drip was so severe that we had to turn off the water main. So we were facing an entire weekend with no water ... unless we got emergency service ($$$$).
At 9:05 PM on Friday January 10th, I called Heidler's number and got their answering service who told me that their emergency service stopped at 9:00 PM and did not start up again until the next business day (so, Monday, I said -- and she said yes). I was surprised to hear of an emergency service that didn't cover 2 days out of 7. I pushed back but she insisted that this was correct. On Saturday morning, I was able to find a plumber who could come out, from HORIZON Services of Windsor Mill, MD. The plumber removed a piece of c-pvc of about five inches wide and installed a new piece, with a new brass connector ($7 at the Home Depot) on either end. The job: cut a piece of old a pvc pipe out, cut new pvc piece, pop in the two brass connectors. Done. Total tab: just a few dollars short of $400. I'll let the reader be the judge of this price. Now that I've seen the job done, I know can do this myself in less than half an hour.
Called Heidler on Monday to let them know what happened. I was told that they do provide emergency service on weekends -- what their answering service told me was wrong. They would have come out on Saturday had I called them back the next morning. My comment to Heidler's ownership is that at least one of the staff members at their answering service does not appear to have the correct information to give to Heidler's customers.
Els Weeg at 4438140764
Just another company writing their own favorable reviews. Do not trust the 5 star reviews. They have their friends and acquaintances writing those. If you hire them now and they rip you off you have no one to blame but yourself.
An estimate was carefully prepared and discussed with us prior to the start of the work. The job was completed exactly as described, the bathroom was left perfectly clean. The technician answered all questions thoroughly and was extremely polite to us and our dogs. The price was a little high but knowing the job was done right was worth it.
Start to finish professional service was performed by Heidler, from the office staff to the onsite employees. During a recent bathroom upgrade, a plumber was needed quickly before tiling work could be completed. Heidler responded promptly by providing an estimate at 9am and by noon on the same day, Josh with Heidler was onsite performing the job. I also called R.E. Robertson requesting an estimate.
VERY BAD IDEA!!!! The guy on the phone sounded annoyed, as if I had interrupted his day, never came to my condo and offered a quoted priced $200.00 over Heidler's quote. HEIDLER'S THE BEST and I'll gladly recommend them to others!!!!!
Jennifer E. C.
11/22/2017
Super easy process and got our gas fireplace up and running in no time! They have a great special that includes total cleaning and inspection. The technician was knowledgeable and prompt! All around great experience.
We've use this company in the past and we have yet to be dissatisfied. They are prompt,they are courteous and they clean up after themselves. It's nice to know that you can trust that they'll do a good job.
Dolphin D.
04/09/2016 12:00:00 SA
Heidler is excellent. They've done a lot of work for me over the years. I went back to them recently and found them to be as good as ever. They use a flat rate system, not hourly. You will pay a premium for their work, but it is always top notch. Sometimes it's worth it. Plumbing is one of those times.
The last time they were an hour later than the scheduled 2 hour window. This time, it's 25 minutes past the 2 hour window and I'm told it will be at least another 45 minutes. While they do a great job, their lack of consideration for one's time is greatly concerning.
Spot Z.
06/08/2016 12:00:00 SA
Finally, I've found a plumbing company I can trust and rely on! I had a gas leak in my hot water heater, BGE detected it and shut the heater down. I called Heidler and they were there the next morning with a very fair pricing structure -- around $80 to show up, then labor cost, so it ended up costing around $150. The plumber was very trustworthy, answered all my questions, and gave me lots of great information. As one who has been burned badly in the past by plumbers, finding Heidler was a godsend. Now if I can only find a good handyman who does interior repairs.....
Great company with reasonable prices and very knowledgeable and professional staff. Moved to the Annapolis area 6 months ago and used Heidler to install a natural gas line to our kitchen. Used Heidler again today to install a lawn sprinkler back-flow valve. You can't go wrong by using Heidler if you have a plumbing issue.
We had issues with our furnace so we called Heidler. They were out within 24 hours and sent Wayne who is great.
He examined the furnace and focused on a couple of major issues in minutes, made the repairs, reset our smart thermostat so it works correctly, all was done in no time. Wayne is a god guy who KNOWS his business thoroughly.
I am very happy with Heidler and especially Wayne!
Had a plumber from Heidler over today to help with some drain issues. We got fast, professional service and a lot of good advice too. They could have easily oversold us on some more expensive fixes but didn't. I've used other local plumbers in the past but Heidler has my business now.
Chris D.
09/03/2016 12:00:00 SA
The tech, Chuck, showed up on time and did an outstanding job on replacing my gas hot water heater. He was clean, layed down tarps and drop cloths throughout the house, and even wore shoe covers. He explained to me how it worked, and let me tell you it works great. He also gave me an estimate to change out my sump pump, which I will definitely be doing with Heidler! I would absolutely recommend Heidler Plumbing in Annapolis for all your plumbing needs!
Tech from Heidler (Paul) showed up within 30 minutes of my calling them about a non-functional AC unit. Paul diagnosed a bad starting capacitor, showing me everything he was doing and explaining what was going on. He replaced the capacitor and the unit started right up. Nice to have cooling on a hot day. BUT, they are outrageously expensive: in addition to paying $80 for the diagnostic service call, I was charged $160 to replace a part that cost less than $10 at Home Depot, and which took less than 15 minutes.
Kim H.
09/06/2017 12:00:00 SA
Tim and his helper were great. Very professional. They dug up a pipe and put in an outside access pipe. Tim knows his stuff. After they cleaned the roots out of the pipe he called me outside to show me a video of the clean pipe and explain everything. I felt like their price was fair.
Beverly W.
04/08/2015 12:00:00 SA
Great job repairing the split vertical pipe and overhead elbow joint in my lower level ceiling and exterior rear wall leading to the rear hose bib. Ryan was on time, professional, meticulously cut holes in my wall and ceiling not to overly damage them, and was thorough in finding all sources of the problem. Price was in line with my expectations.
T C.
02/02/2017 12:00:00 SA
We've had both Matt and Will from out to our house for plumbing issues. I learned a lot from both of them and they did great work. Before we purchased and installed our hybrid hot water heater, I did a lot of research. Matt not only did a great job with the install but he made a condensate drain from pvc that works great and looks so much better than what I had seen online Will did a great job unclogging our faucets from calcium buildup and taught me how to do the preventative maintenance to prevent the problem from reoccurring . I also appreciated that they were on time, personable and clean. Carol, in the office, was also great with scheduling and follow-up. Highly recommend and will continue to use them in the future.
Had my hot water unit go bad. Ash, at Heidler, is great. He came out the same day I called. He gave me a quote at that time. I think the quote was a little high but, I had to get it fixed. With Ash's support I felt I was in good hands. It is because of him, I will continue with this company. I would highly recommend him. You can ask for him when you call in.
John W.
09/07/2016 12:00:00 SA
Professional and courteous. Arrived on time, did the work and provided helpful suggestions. Fair price. Would highly recommend.
Beth D.
08/04/2015 12:00:00 SA
Great service! We just remodeled our kitchen and needed a lot of plumbing done. From moving a gas line to installing a new sink and garbage disposal. They were prompt and very flexible. we had to reschedule twice due to issues with cabinets and counters and they were able to reschedule us quickly. The office staff is friendly and helpful, they always called to confirm our appointments. Fernando, our plumber was wonderful. He is professional and efficient and does quality work. He's friendly and answered all of our questions, and finished the sink we tried to put in ourselves. We are planning on having them service our gas fireplace in the fall, because they do that too! We would highly recommend them!
Have been a customer for years. The disposal died a lingering death. Service was prompt, friendly and cost effective--as usual. Fernando was on top of what needed to be done and the job was done right. Consistently good service and good prices.
EILEEN S.
08/08/2015 12:00:00 SA
We were new to the area and had water from the upstairs bathroom come through to the first floor. They were pleasant on the phone and came quickly and even emailed a coupon to use. The servicemen were clean, checked everything thoroughly and explained everything clearly. The price was lower than expected as well. Now we know why all our neighbors recommend Heidler for all their plumbing needs.
Wonderful service-absolutely the best. Starting with Steven Heidler himself coming out and pricing up replacing and reconnecting my plumbing under the sink after we had new granite countertops installed and replacing the drain and overflow on my tub in the bathroom. Work was priced as a flat rate and was priced fairly and competitively-we had gotten 4 estimates total from local plumbers as well as BGE Home. Matt our tech arrived on time and completed the work very professionally and cleanly-covered everything on the floor and cleaned up all debris-checked and rechecked three time to make sure there were no leaks in the connections and that the dishwasher and garbage disposal were operating correctly. No surprise they have such a high rating on Yelp and Angie's List. Will definitely use again for our next plumbing project and will also think of them first when it's time to replace our heating system.
Joseph C.
08/06/2014 12:00:00 SA
Will came and installed a back up sump pump. Reviewed the situation, provided a clear plan, and provided a estimate right on the spot. He reorganized the piping and install new system in a professional manner. Highly satisfied with installation, explanation,and timely fashion the whole thing was handled.
This was my first experience with a plumber. I contacted Heidler, Inc to get an old shower arm removed so I could install an S-shaped arm. I spent a couple hours on the internet trying to research how to do it myself, but it would not budge no matter what trick I tried. They had plumbers available the day after I contacted them. Fernando showed up on time and explained everything he was going to do and how much he would charge me. The old shower arm broke off with the old fitting (valve maybe? Sorry I'm not familiar with pipe lingo,) still attached. Fernando then told me what he would have to do to fix it. It was very quick, he was done in under an hour. It was also cheaper than I expected (especially after reading the horror stories on the internet about how plumbers will charge exorbitant fees for simple fixes that most could do themselves...) I am very satisfied with my experience and will definitely use Heidler, Inc for any future plumbing needs.
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