H2O Plumbing & Remodeling Services

When our problem originally came up, H2O Plumbing was quick to schedule a consultation and had Jose at our house in a few hours. It was great! I explained that the main line was clogged and that it needed to be cleared as waste was backing up into our toilet and bathtub. Jose removed our toilet and snaked our bathtub and toilet, leaving everything running and fixed. If this had been the end of our story, H2O plumbing would have a glowing 5 star review from me.

When Jose left, we asked if we would be sent an invoice since our landlord needs it for tax purposes.
Jose confirmed that we would be receiving one and informed us to give our contact information to the contact on Yelp. Jose had payment made to him directly, not to the business H2O plumbing. Fine. Whatever. But after asking several times by phone, text, and Yelp message, we still have not received an invoice for the work done on our house. Even this lack of follow up wouldn't prompt a 1 star review.

Jose gave us clear instructions on how to prevent new clogs. We bought a hair trap for the shower drain, cut down on toilet paper usage. And barely used the bathroom after Jose visited because we went out of town 4 days after work was completed. We came home a week later (now 10 days after or main line had been supposedly cleared, the shower had been used maybe once and the toilet had been used a handful of times - there are two bathrooms on our property) and after we return, the toilet backs up immediately. Even better, the kitchen sink is now in on the action, indicating to me that the clog was not cleared, but instead pushed further down the waste line. I called and left a voice message asking if Jose could come back on Saturday. Nothing. I called again on Monday, the voicemail is full and cannot accept any new messages. Great. I text the business number, nothing. I message on Yelp. Nothing. My husband and my landlord call in the off-chance that they are just screening my number at this point. Nothing. We have been reaching out every day for 6 days now hoping that we could have some follow up on a job that was not done correctly, and it has been radio silence. No invoice. No follow up. And now I'm writing this while an entirely different plumber is clearing our line confirming that Jose did not use the correct equipment.

I genuinely hate giving bad reviews. If you look at my profile, you will see that I strive to be as far from a Karen as possible. But this is truly irritating and the lack of response has cost us another $800 and a week of having to wash our dishes in the basement.

Can't say enough good things. Quickest to respond to my Yelp quote request. Easy to schedule. Great price for the services. A few days later we noticed a small leak and they were at the house within 1 hour to take care of it. Ended up being a separate issue and Jose replaced it quickly. Covid safe, wore booties.

Highly recommend, nice to know we have a go to plumber for the future!

Jose does great work quickly and has reasonable prices! Highly recommended! I needed a faucet fixed ASAP and he was able to come the next day first thing in the morning to fix my issue.

Plumbers came on time. They were courteous and professional. They changed the toilet in half an hour and left. The quote I got from them to replace the toilet was the least I got among seven quotes. I recommend them.

Offered a very reasonable fee and were the only company willing to come the next day. Thank you!

Great communication. Quick reply - great work. Up front with pricing and quote. No hidden charges!

I requested a quote to fix two running toilets in my home and heard back almost immediately. The quote was of great value and had no hidden fees. Jose arrived as schedule and was great - super friendly, explained and showed me what was causing the issue, and took care to make sure everything worked properly after the repair. We chatted a bit and I will definitely use him for any future plumbing issues I have! I highly recommend!

My kitchen sink was clogged and my apartment complex wouldn't have send a contractor to fix it due to COVID 19. These guys came promptly the next day, on time and fixed the issue in 30 mins. They were also about $100-$150 less expensive than others. I highly recommend H2O!

Jose and H2O plumbing & Remodeling Services displayed innovative approaches and expert knowledge during our project.  While in the process of renovating, H2O upgraded all waterlines, PVC sewage lines and replaced the main waterline (that connects to the county mainline) from 3/4 inch to 1 inch.  The final product exceeded all of our expectations and came in on budget!  I would highly recommend Jose and H2O Plumbing & Remodeling Services for all projects - big and small.

Fast response, good work. We have clogged kitchen drain, it turned out to be a serious problem. H2O came the next day and helped fix the issue.

Jose and company gave me a written quote for snaking a drain. They came the next morning and preformed the task at the quoted price.  Might not sound like much, but I had 4 other companies that claim to snake drains for less, but none of them would give that to me in writing and claimed that it would need to be evaluated.  
I asked Jose to evaluate a larger problem with our kitchen drain and he suggested up grading our pipe to a 2 drain gave us an acceptable quote and then came with his team 2 days later and did the job.  Fast, clean and affordable.  
If I have plumbing issues in the future, I can save time and just call H20 and be comfortable knowing that I wont be over charged and the work will be done right.

They showed up promptly on time and got our garbage disposal replaced within an hour. Very fair prices and no hidden fees; would definitely call again!

Service work (replace gas water heater) performed today in a timely and professional manner.  Clear instruction on how to use and very fair price (no hidden fees).

Workers wore masks, removed shoes, used tarps to protect carpet, and cleaned up after themselves.  Highly recommended.

I do not recommend. We hired them to reseal a toilet as water was leaking causing an odor, mold around the base ring of the toilet, and for the hardwood floors to warp. Once they completed the work, we provided a good review on thumbtack. After several months, we noticed an odor, the black residue on the toilet ring,  and the hardwoods warping again. We contacted them to come back out (which they agreed to). However, they cancelled twice on us.

We then hired another plumber who verified that their work was not done properly and we were having the same issue. He took photos, wrote a summary, then fixed the issue properly.

After my partner reached out to them to share this (with photos), they sent an incredibly inappropriate message back and encouraged us to write reviews and stated that we were reaching out because we needed money. I would not recommend giving this company your business.

Kitchen sink was clogged and was not able to get anyone until the next day.  Jose at H20 plumbing was able to coordinate a same day service and a fixed reasonable price.  Will keep his number for future needs for sure.  Thanks for the prompt and on time arrival and work.

I highly recommend this company. The plumber was respectful and went out of his way to make sure that I was comfortable with the service being provided. I thought that we needed a new garbage disposal but the plumber was able to fix it without the replacement, which saved me quite a lot of money. He also gave me a discount because it was a quick job. I'll definitely use this company again.

Great price in terms of what other companies were offering to replace and install a water heater in a condominium. However with the general national staffing shortage, it was harder to nail down a time because it seemed their book was constantly moving. Ultimately their staff was professional.

i was so impress on the job that was rendered by this guys  . very friendly and answered all
my questions . i did not reach out to them as an emergency , but they did it the same day , other places will charge you for too much thinking that they did it as an emergency. i will definitely  use them again and recommend to other people who value their property and i do

The service was efficient and excellent. I highly recommend. There was also proof of vaccination.

This is the worst company I have ever dealt with. They gave me one quote and charged me double the quote. They are very dishonest!
The person I spoke to on the phone used racist profanities when I asked her about the charges and why I didn't receive a receipt. The saddest part she spoke with a heavy accent.

They are the worst kind of lying racists. I have a recording of the conversation.  That woman had the audacity to tell me to go back to Africa. My family was here before the American Revolution.They need to be taken off Yelp. I should have noticed they had only a few positive reviews.

We hired H2O Plumbing to replace a kitchen sink faucet. While replacing the faucet, Jose noticed a small leak under our sink. He offered to fix it right then and there. The price was incredibly reasonable and the best quote we received.
A day after Jose stopped by, there was a small leak that opened up under our sink. Jose came out the next business day and quickly fixed the problem.
I highly recommend!

I'll be honest, having to call a plumber is pretty much up there with requesting a colonoscopy. You know you have to, but somehow this is going to be an unpleasant experience. Having said that, I have now found my go-to plumbers. I needed to get a new soaker tub faucet installed and the builders thought, should we put an access panel on this tub...? Nah. The guys at H2O came out, cut the tile, installed the new faucet, and retiled the area, in less than 2 hours. And they did the work for less than literally every other estimate I got, sans tile work. (Which would have easily cost me another $300 bucks I am sure). It's not often that I find home repair folks that, 1. I enjoyed talking to, 2. Didn't take me to the cleaners on cost, and 3. Were able to do the work next day without some sort of extra cost. Definitely recommend!!

First to respond to yelp quote. Came on time exercising COVID precautions. Knew the issue and handled at reasonable price in less than 30 minutes. Will be hiring again for a bigger job next month!

Quick, courteous, and up front pricing.  Worked on the weekend to address a back up where other plumbing companies would have came on Monday or charged an extra fee. Would recommend and use again.

Good work, and done promptly. They were communicative and friendly as well. Very happy with the job they did for us.

Shopped around for pricing on installing a new garbage disposal and they had the best price. More than half of what others were charging. Arrived when scheduled, the techs were friendly and completed the work quickly and cleanly. Highly recommended and I will use them again.

Our garbage disposal unit failed late on a Friday evening. I requested a quote from H2O Plumbing and Jose was here promptly on Saturday morning to fix the issue. Jose was professional and very easy to work with, and because the job turned out to be simpler than originally thought, he agreed to a 30-percent discount, which I appreciated. Would definitely recommend H2O Plumbing for your repair needs.

Our house basement had one time overflowed and we call them, they come and check , we showed them pics as well. They asked us some questions and they are very honest people, they suggested us to wait and see, if happen again ,then need snake one time. They gave us free consultion. we will definitely use them in the future. regarding their honesty，I wrote this review.

I have a leak from one of my bathrooms on the top floor.  I called and left a message, mid morning / early afternoon and I didn't receive a call back until late afternoon / early evening.  They said they could come between 12:30 & 1:30 p.m.  I then received a text at 12:42 saying he had truck issues.  Okay stuff happens.  Then I get a call at 3:17 p.m. from the plumber saying he's running late, still having truck issues and can make it by 4:20 p.m.  He arrives at 4:24 p.m.  I can understand things happen.

What takes the cake is after he checks the bathrooms and says they look okay.  He says he'll have to cut into the ceiling and I'm like yes I figured as much.  He then proceeds to tell me they'll call back tomorrow with an estimate.  Well, how are you going to make an estimate if you don't cut into the ceiling and see where the leak is and what needs to be fixed or replaced?  It was pretty obvious he didn't want to do anything today.  

So, to sum it up they showed up late and didn't do anything to fix my problem.  To make matters worse I had canceled another plumber who was to come out between 4:00 to 6:00 p.m. because H20 Plumbing said they could come out earlier.  
So, they wasted my time and nothing got fixed.  

I DEFINITELY do not recommend them.

Nice work by Jose. There was a tiny leak after the initial installation but he was back out the next morning to fix it. All's well now. Thanks!

I needed to have a tub replaced which is a surprising amount of work. Jose and his colleague got it done in one day.  They worked hard, worked steadily and did a very good job at a reasonable price.  The new tub installation looks great. I trust Jose and plan on using him in the future.

Jose came out promptly to my location to replace a leaky faucet. He uses high quality materials to ensure everything lasts a long time. Very friendly and easy to work with, not to mention the lowest prices compared to many other plumbers I looked into in the NoVa. area. I will be using H2O Plumbing again for any of my plumbing needs!

We had 2 leaky pipes in the basement. Jose showed up promptly to take a look and also suggested replacing our not up-to-code 20+ years water heater. Since his quote and timeline were very reasonable, we chose him from about 2 other companies. Within half a day, he replaced our water heater with a new one, hauled away the old one for recycling and also replaced the 2 leaks with new copper pipes all by himself. I've already recommended him to my friends and won't hesitate to call him again if anything comes up.

They showed up when they said and went right to work. This included a trip to home depot for the parts needed. So I now have a working shower and my toilet has stopped leaking. Even better? They repaired the hole in my ceiling from water leaks from above and repainted the bathroom. Lots of plastic sheeting went up to protect tile and lights and cabinets. The floor was covered and all was done in one day. I already had bought paint for the job so that was not in the price of the work. The repairs and painting were very reasonable price wise. They did a professional job all the way around.

I was quoted a PRICE by this company to clear a drain - and that quote was based on the assumption that a very labor-intensive job had to be performed. As it turned out, they determined that level of effort was NOT NECESSARY after all. So a less difficult and faster drain-clearing job was performed to solve the same problem. But this company CHARGED ME the same price as was quoted for the bigger job, and I felt NO CHOICE - so I PAID.  In any case, when THEY LEFT the drain seemed to work adequately, so although I felt I PAID TOO MUCH (but I always do), at least the problem seemed to be solved. UNFORTUNATELY... About eight weeks later the same DRAINAGE PROBLEM RECURRED. My opinion is that the first clog took more than two years to build up, so it's not possible that the same problem happened just two months later. So I think maybe the work was INCOMPLETE and the original clog was not fully cleared. But who's to say? I'm not a plumbing expert! They are the experts and they DISAGREE - and INSIST we must have clogged the drain again. They may be right, of course. They also said they REFUSE TO RETURN unless I PAY THEM AGAIN. So I will reluctantly HIRE ANOTHER COMPANY to clear the drain again and hopefully eliminate the clog completely. So... to be clear... this review is NOT intended to say they did a BAD JOB. They REALLY did not do a TERRIBLE JOB at all. They were professional. And I did not think the CUSTOMER SERVICE WAS AWFUL.  On the contrary, they were fast and friendly. I'm simply recounting my overall experience to the best of my recollection. Although the work was perfectly adequate and probably done to the highest standard, I WOULD NOT RECOMMEND THEM, but that's only because I don't make recommendations at all, ever. If I did, I would. Anyway.. you should definitely hire this company if you want this level of service. Well done.

We had a terrific experience with H20 Plumbing and Remodeling.  Our water heater needed replacing as it was rusting from the bottom.  We received a quote right away from Karla.  We liked that is was a labor flat fee for that service and there were no hidden fees.  This allowed us to purchase the water heater of our choice and pick it up ourselves or they would pick it up for us for an additional fee.  This helped keep costs down.  Jose and Jonathan Fernandez came promptly during the window of time they gave us.  Finished in a couple of hours.  Made easy payment through Venmo and they were on their way.  I have already given our children their name if they ever have plumbing needs.  Excellent work, professional, Covid precautions taken.  We will definitely be using this company for future plumbing needs.

We noticed some water on the basement floor last night and determined it was backing up from the main sewer line.  Used minimal water the rest of the night and started looking for a drain cleaning service early this morning. My wife found this company on another merchant advisor site.
They called back quickly from the Email we sent and were here in 1 1/2 hours.  The main line was cleared after running 75' of snake and they cleaned-up in 45 min.
Price was fabulous . Several of the neighbors have spent 2-4 times as much for the same service in recent years.

Did the job right (replaced a food disposer and trap), but then basically charged a second visit when the snake was necessary (a job that didn't take that long). Unfortunately I was between telework and receiving a colleague at home, and didn't really have time to discuss the irrational charge. So, I ended up paying basically for two full visits. Don't think I'd use them again based on this.

Our garbage disposal began leaking out the bottom -- a clear sign it needed to be replaced. We bought the replacement disposal and just needed it installed. Other outfits wanted to come take a look before giving a quote, but H2O believed our assessment, gave a quote over Yelp chat (after hours even!), came at the agreed time the next morning, and charged exactly what they promised. Great service!

Our toilet was leaking and the insides were so old the inside gasket would constantly make dripping noises from water slowly escaping. I finally got sick of it and submitted a quote request on a Saturday night. Well H2O responded super quickly saying they could replace our 2 toilets the next day on a Sunday! Literally before I could even finish watching an episode of my show, I got a very reasonable quote, a supply list and a game plan for Sunday morning. Jose spent an hour and a half here and did an amazing job cleaning up and the toilets look amazing! And best of all no more trickling water sounds! I cant believe I didnt do this sooner! H2O was prompt, clean, and super friendly. Can't recommend them enough! They were so good I even got quotes for redoing the entire bathroom.

Our laundry room sink was in horrible condition. They gave me a very reasonable estimate over message through here with pictures. Scheduling was super fast and on the day of when he knew he would be late, he called with the exact time, not another big window. He did amazing work, at a very good price and I will totally have back for any other plumbing things we need done.

We reached out H2O Plumbing to get a quote to install a water shutoff valve. Jose responded quickly, the quote was very reasonable, and he was able to come out the same week we requested the quote.

Jose arrived on-time, explained what he was going to do for the install, and called me down to inspect the work which was perfect.

Definitely one of the best plumbing contractors I've used. Highly recommend Jose and H20 Plumbing!

Jose did a fantastic job with repiping my entire condo. He was courteous and considerate when working at the house. I was a little worried because they were one of the lower quotes, but the quality was top notch. They kept my house clean and wore masks when entering. They will definitely be my go to for any plumbing services.

This company was great! I had a broken toilet, and they were able to come look at it the next day. They gave me a 1-hour window and showed up within the first 15 minutes. They didn't charge a diagnostic fee like many other companies do, and had everything on the truck to be able to do the repair once they gave me a quote. They kept me informed the entire time they were fixing the problem and the price was very reasonable. The technicians were friendly,  and made sure to leave my bathroom in perfect condition before they left. I will definitely be using this company again for any plumbing needs.

Incredibly professional and personable. H2O was quick on the response when our water heater went out on a Sunday morning. They showed up on time, were very curious, and got the job done right at a decent price. I would recommend them and use them again!

Fast service and reasonable flat labor fee for installing a kitchen faucet. Highly recommended!

Jose arrived as scheduled. He was friendly, pleasant and explained everything. He replaced my faucet easily and it works great. I discussed other projects he can do-I will definitely use him for some other work.

The company responded quickly to my request for quote, was the least expensive, and could provide same day service. A+++ for H2O Plumbing and Remodeling.

Jose was fantastic! We will definitely be using H2O for all our plumbing and remodeling needs going forward.

The price was very reasonable and Jose gave us a quote at the beginning of the work and then stuck to the quote!

He fixed a toilet, installed a faucet, did some caulking - and it all works and looks great!

Thank you, Jose!

H20 Plumbing & Remodeling Services (H20) is the reason why I keep supporting small businesses. They did such a good job converting the water source valves behind 3 of the toilets in my new home. The builders used cheap leak prone push and pull valves so that I could not attach bidets or make any other changes to the set up. H20 came out almost immediately and gave a fair prices with even better quality work. They were so professional and courteous. They also were very patient in explaining to me the work that needed to be done and walked me through the process. Great family-owned business.

H20 was the only company that gave me a direct quote through Yelp for the snaking our kitchen drain and it was a fair price.  I saw lower prices advertised, but two other companies would not commit to the stated prices on their websites.  Jose arrived the next morning and cleared the clog.

We then asked Jose to evaluate the drain line because we have had multiple clogs over the past few years.  He determined that the previous  PVC pipe was only 1&1/4 and should be at least 1&1/2 or 2. He also showed us where the pipe sagged causing the previous clogs.   Jose gave me a very good price to replace the entire drain line.  He came with two helpers and finished the job in one day.  This included closing and sealing the walls and ceiling where he had to open things up to replace the PVC.  

We are happy to recommend Jose and H20 Plumbing.

I reached out for quotes on changing out my bathroom faucet. I was provided a reasonable flat rate for the job by H20 Plumbing. They were able to schedule me for an appointment quickly. It was everything you'd want: reasonable price, responsive, and they got the job done.

Carlos responded exactly when he said he would, was very friendly and professional and finished the job very quickly.  I would definitely use him again and would recommend his service to others!

Quick response to inquiry. Was quick to schedule and work was completed quickly and hassle free. Will be using them again if needed and will recommend to others.

Quick response, easy to schedule via one-button link, and same-day service that was completed in minutes. Nicely done!

I had a leaky toilet and needed a new water line run. Not only was the work done amazingly fast, but it was at least 75$ cheaper than the other quotes I got. I found my go to plumber!

Solid.
Game me a price over text before coming and then executed the work perfectly in less time than expected and at a good price. No hard attempts at selling me more services which is always a pain to deal with so five stars.