Excellence Plumbing

Steve and his team were amazing.  I needed a water heater installed in a very cramped portion of my basement.  Firstly, when I called Excellence, I got an estimate within hours.  Scheduling the work was simple and they agreed to come in 2 days.  They showed up on time and got right into the project.  Within hours it was done, at a very high level, and the Excellence team explained all of the adjustments I could possibly need to make.  Part of the work was to take away the old hot water heater, but there was no room on the truck.  So, Steve called another one of his team in the area to come get the old unit and haul it away.

Great customer service, and I'd highly recommend Excellence for you plumbing needs.

Helpful, responsive neighborhood plumber. He's done a toilet install, shower head install, tub stopper replacement and ensured finished matched existing set up.

Like many in the DC area after this multi-day freeze, I woke up to a burst pipe and a basement full of water. I called three different plumbers and none of them could fit me in. Thankfully, I saw the number for Excellence and called. Mr. Steven (I think that was his name, I apologize if I got it wrong) answered right away and was able to send a plumber out in just a couple of hours. The plumber, Mr. Terence, was AMAZING! He was kind and professional and immediately diagnosed the issue. He got the necessary part, came back, and within 10 minutes told me I was, back in business. Indeed I was. I am SO grateful to Excellence Plumbing and they will be the first folks I call when I have another plumbing issue. Highly recommend!

Can't recommend them enough!  We've had to use Excellent Plumbing twice (because our old building has really crumby pipes).  They are really responsive and great to work with.  The first issue with the pipes was a bit complicated, and they walked us through everything every step, including all the issues it might be, why they were trying X, and what would be next if X didn't work, etc.  They were thorough and professional.  Our second issue happened almost a year later, and they remembered the nuances of our building and the pipes situation from the previous work, so they were ready to build on that experience without needing to start from scratch on knowledge about our crap pipes situation.  Obviously hope we don't have another plumbing crisis, but with this building we will someday, and I'll definitely use them again.  Highly recommend.

Very nice staff. They worked around my schedule. Even purchased a new toilet for me when I didn't have time to shop for one. The new toilet works and looks great. They even fixed my clogged disposal. I couldn't recommend them more.

Good reviews on yelp, so I though I'd give them a shot. Came a little later than they said they were arriving be there in 25-30 minutes was 40. Whined a little about walking up two flights of stairs.

For some reason my garbage disposal wasn't running. They opened it up and it seemed whatever was stuck went through the pipe. It was up and running.

I probably should have tried this myself, but I've never messed with garbage disposals. They were not there 10 minutes and it was $150.

They couldn't give me a receipt that said what they did (I had to call the office). I called and the lady answering the phone said she would write one. Three hours later it hadn't been sent. I called again I'll get it it to you by the end of the day. Wasn't here in my inbox this morning. I called for the third time and it came.

He helped me fix my drain problem
over the phone and didn't charge me. He was very friendly and explained everything in great detail. While he could have told me he would need to come over to fix it, he saved me the money by just telling me how I could easily fix it myself.

Terrible service, huge liars.
They came to my home to fix my gas leakage problem.

They claimed they fixed it and opened the gas. The same night, neither our water heater nor our stove work. I called them multiple times, they kept saying they didn't do anything to break them!!!!
After insisting, someone showed up arguing with me about the situation. Finally after wasting a lot of time, they finally fixed their own mess!!
Their agent told me once they fix the problem, she will send me a receipt with 50 days of warranty.

I had to call them many times to get the receipt. For warranty, first she said, oh not warranty is only for 30 days. And even for 30 days, she never gave me the warranty.

I called them many times, and eventually she said really mean personal thing to me!!! I can't believe this is how they run their business and I cannot believe someone would rate them 5!!!

Excellence Plumbing's customer service is superior! Robin and I spoke on several occasions across multiple days about the issues that I was experiencing with my water heater. She was patient, responsive, and walked me through various options that I could take to meet my needs. Due to extenuating circumstances out of my and Excellence Plumbing's control, I had to halt servicing on my water heater. However, despite no longer being able to obtain service from Excellence Plumbing, Robin still provided sound advice that was in my best interest. As echoed in previous reviews, this exemplifies the integrity of this business.  

I would for sure recommend Excellence Plumbing simply because they genuinely care. I plan to work with them in the future should issues arise within my home.

Really satisfied with the experience of working with Excellence Plumbing.  After dealing with a whole host of unreliable plumbing companies that canceled,  or didn't arrive with the right instruments, or refused to give me a rough price estimate, Excellence got back to me right away, scheduled the appointment at a specific time (no time window!), arrived on time, and solved the problem (snaking shower drain) within one hour.  Pricing was reasonable (and they gave me a price estimate in advance of the appointment), and was lower than what other companies charged.  Happy, happy, happy with this professional and easy-to-work-with plumbing company.

Excellence plumbing recently re-did the plumbing for our kitchen: replace sink, replace faucet, re-route some piping, install a dishwasher.

Excellence Plumbing provided a proposal and were the lowest bidder.  They are very local to my residence and I'm always happy to shop local, so I scheduled an installation.  The job was supposed to take 2 days, it ended up requiring 3 days.

I have to admit, it did not start well.  I watched as they attempted to replace the sink and they looked to really be struggling.  I offered them some advice on using a rope and some 2x4s (any YouTube video will show you how to do this).  They immediately turned around and asked if I had any rope.  Sigh.  I have to assume that a plumber with this tenor has installed a few sinks, so I was really surprised that they did not come with the appropriate tools and really looked to be struggling.  At the end of the second day, everything was setup, and working, however, the dishwasher was not sliding all the way into the back, it was sticking out very far into the room.  I felt like the crew kind of just gave up and left things undone (left me to deal with the final details).

After they left, I dove in and took a look at the installation of the dishwasher and noticed that it was not installed according to the manual.  There were two issues that were clearly in conflict with the directions including a missing high loop in the disposable hose.  OK, I get that each dishwasher install is a little different, but this high loop is pretty standard (may even be code?) required by all dishwasher manufacturers.  It was kind of embarrassing how bad the whole thing was.

So, I would really hessite recommending them after they left after the second day.

However, I called their business line and the woman on the other end was very kind and had the team rescheduled immediately for the next business day.  I emailed pictures side-by-side showing the current state of the dishwasher install and the way that the manual directs it to be.

When the crew came back, they were very apologetic and after another few hours, and re-installing the dishwasher, I finally got a very nice end product.  So they did end up earning my OK rating here.

The staff were all kind and friendly, they did correct the issue, but having to insert myself so much definitely put a damper in the overall experience.

They were super safe when they showed up got the job done, saved me some time and money.  In addition I called last night about an emergency when my outside faucet broke off of the wall - they walked me through finding the shut off valve for the water after a few calls.

We had an outstanding experience with Excellence Plumbing when our water heater broke down. Their response time was much faster than other companies, they were knowledgeable in figuring out the problem, they went above and beyond in procuring parts for the job, and were more reasonably priced than other companies. You can really tell that they put their clients first, and we would highly recommend them for your plumbing needs.

I hired Excellence Plumbing because I had a leak in my ceiling and thought that it was coming from my upstairs bathrooms. They suggested it might cost $150 to fix a leaky toilet. They came out and agreed it might be the toilet valve and flapper in both upstairs bathrooms, but also my tub needed to be recaulked. So they charged me $425 to replace both valves and caulk my tub. This was the worst caulking job I have ever seen - I could have done a better job myself. They didn't even bother to remove the old caulk, they just recaulked over some of it and did a terrible job at that. See the attached photos. I asked for a receipt breaking down the labor and parts because that seemed incredibly high for what was done and they refused to provide one for over a week. They came out to re-do the caulking job and again did a terrible job. I was then told that they didn't really do caulking and that this was just a courtesy. Yet a courtesy that they charged me an arm and a leg for. Incredible.
I again asked for a receipt and he said he would email me one and drive off. They also said my water pressure was probably just a city issue. I spoke to my immediate neighbors and their water pressure is fine. So it was clearly a plumbing issue. These guys are ridiculous. Did a terrible job and gouged me.
[edit: STILL NO RECEIPT! $425 for two toilet valves and a terrible caulk job on part of my bathtub]

Excellence Plumbing really lives up to their name! I had a handful of plumbing jobs that needed to be done. They installed a new kitchen faucet, reseated the toilet (since my contractor had screwed it up), installed a bidet seat, snaked a drain, and added a diverter to my shower head. The shower head peaked at first, so they came back and fixed it. Very nice people, and they make sure their customers are satisfied.

Slow-Down. Take a Breath. Be Patient...

The voice on the other end of the phone responded with the zen-like calm of a monk, and emotional wisdom of a blues musician. As I explained my issue with my hot water heater, the leaking pipes, and the ensuing realization -- I did not know, what I did not know.

Steve would periodically commit his timbre to this refrain, ...Be Patient.

I would come to understand those words are the first rules of homeownership.  It leads to another mantra at, Excellence Plumbing, If it is worth doing, it is worth doing well. In order to do a thing well, it requires the application of skill, over an extended period of time. The team at, Excellence, as lead by Steve, is able to apply that diligent, determined, level of skill over an extended period of time to provide the correct solution (not a short-sighted answer).

In my case, a simple hot water leak revealed a series of issues which Steve articulated to me while not talking over my head. It is the best of both worlds... A tradition of pride in craft/skill (and) The integrity to bring the best solution for your budget. Excellence, solved the problem without draining my wallet (pun intended), and they are now my go-to resource for any plumbing related repairs or upgrades. Yes, Upgrades.

My review:  Contact Excellence, and...

Slow-Down. Take a Breath. Be Patient. -- They will take care of you.

I recently used  excellence Plumbing to fix a botch job by another plumber.  I had taken several quotes. One companyy stated that it would cause thousands of dollars to repair. When excellence Plumbing came out, they were able to quickly fix the repair and  it only cost me $250. Small job completed

These guys were absolutely amazing. They did a huge job on the front of our house and were super communicate and covid safe. They were also just extremely friendly and helpful.

Steve and his team are incredible. We just moved in our new house, and within a week, we had a huge blockage in our main sewer line in our basement. Rot-Reuter gave me a quote that we would have to have $6k-$10k of work done to fix the issue. Steve and his team came in, and fixed it with the MyTana for way less. Most importantly, Steve and his team are people of integrity who really had our best interests at heart. They are about doing their work with excellence while caring for their customers. We will never go with another plumber other than Excellence Plumbing. You will not be disappointed by their work.

Steve & crew did the plumbing work to convert my DC condo half-bath to a full bath.  Very satisfied with work and would definitely use them again for any plumbing job.  Steve is an exceptional plumbing subject matter expert and I respect a lot that he teaches plumbing.  I appreciated their professionalism, trustworthiness and the integrity of the work.  Also, you get value for your dollar.

Wow - 5 stars, and a very happy customer! I used Yelp to send out a request for quote, and was blown away when Steve called me back immediately, and answered all of my questions. My leaky/broken disposal was completely replaced in less than 24-hours. Not only was Steve the first to respond, but I found his quote to be reasonably priced, where others wanted to take complete advantage of me and charge and arm and a leg.

Steve and his sons showed up on-time (even a little early, which was great) and fixed our disposal. They were so friendly, and I could not be more pleased with their service. I love supporting family-run businesses, and I HIGHLY recommend Excellence Plumbing!

I used Yelp to search for the highest rated plumbers to unclog a tough clog in my toilet. I used the request a quote to contact 5-plumbers. Of the 5-plumbers, Excellence was the only one who called within 30-minutes. 2-companies replied that they do not service my area which is in NE DC at Rhode Island & N. Capitol St. Another gave me a quote of $650 to remove the toilet and snake!

Steve called and was prepared to come out within a few hours but I wasn't so we scheduled for the next morning. He was very accommodating doing his best to get me in. He and his son, I believe, showed up on time and 15-minutes later the tough clog was gone. I'll definitely call Steve again if needed.

The tenants flushed paper towels down the toilet.  I tried to use a 3 ft auger but wasn't able to get the clog.  I called and immediately got an appointment and reasonable quote with fair expectations that things may change.  They gave an honest quote from least work to most work.  I then received a call in the morning from the plumber to ask more detailed questions and a call when they were 30 minutes out.  It took them 10 minutes and they came in below the quote.  They were professional, fair and honest.  I'll gladly use them again.

Jay and his team at Excellence Plumbing did a bang-up job on my plumbing job.  My system is a bit odd and it required a new pump and some new pipes and a trap.   They quickly diagnosed the situation and acquired and installed the pump within a few days.  They identified some previous work that was a bit shoddy and they cleaned it all up with new parts and it works great and looks clean and professional.  DC is sorely lacking good plumbers and these guys will now be my go-to for any plumbing work!

Excellence Plumbing came to our apartment because the sink was filling with water when we ran the dishwasher. They pumped a clog out of the drain. The next time I tried running the dishwasher, it would not work. They claimed they did not cause the problem and would charge us to come back. When my landlord reached out to them again via Yelp, they only responded that we are out of the service area, which obviously isn't true because they came here to service the apartment before. Excellence Plumbing will avoid fixing a problem that it seems like they have caused.

Also, they had quoted $150 before the visit and said charged over $300 when they came to the apartment.

Possibly the worst experience with any service provider.

1) They did some work on my bathroom only to leave with a horrible noise every time I flushed.

2) I called them back to come back and see the work again. They came and fixed the noise.

3) I repeatedly requested an invoice but I actually NEVER got it.

4) 4 months later the same issue popped again, so I called to schedule an appointment. It took 1 week to actually schedule it and this is after I repeatedly called/texted to schedule.

5) Finally the day of the appointment, the plumber DID NOT SHOW UP AT ALL. I called the office and the lady told me she'd call me back after finding out where the plumber is. She never called me back even after I myself tried to get an answer. THEY TOTALLY LEFT ME HANGING AND ARE NOT RETURNING MY CALLS AT THIS POINT.

These people are amateurs and have no business running a business. They do shoddy work, don't provide receipts, leave you hanging, don't come back to fix the issues we paid for. ZERO CUSTOMER SERVICE.

Steve and his colleague did a great job at the house! We needed to have the faucet replaced and the excellence plumbing team went above and beyond to find and install an affordable faucet the same day.

Would recommend to anyone looking for an honest, skilled and cost effective job.

Recently, my wife and I purchased a house built in 1931. We contacted Excellence Plumbing about installing a nonexistent washer/dryer hookup in a challenging/legacy plumbing situation. Steve and his sons knocked it out of the park! Further, they have identified and sorted out a variety plumbing issues around the house. While being fair, honest, and extremely charming... all, at a reasonable price. They are now my plumbers for life!    

Steve is also available for pro-bono baby sitting until his sons have children ;)

These guys are amazing! I have had three non emergent issues and they have come quickly and fixed everything. I had a pedestal sink removed and a vanity installed and it turned out great. I also had a pinhole leak in a pipe in the basement and a leaky bath tub. They are used to working with older DC homes and know what they are doing. They are reasonably priced and I love that they are a local business. Support your community and use a local business! I will definitely use Excellence plumbing for all of my plumbing needs.

I called Excellence Plumbing for same-day emergency service on our leaky gas connector on the HVAC system. Robin answered, provided a reasonable quote, and coordinated with Steve and Darnell, the technicians, who arrived at our place within the hour. Steve and Darnell respected the 6-feet COVID guidelines, wore masks, and diagnosed and resolved the issue quickly. Payment was easy, and their service was professional, fast, and inexpensive.

Steve and Jay are my heroes!

I've been having issues with two of my toilets and I was super nervous calling people online but I'm SO glad I reached out to Excellence Plumbing. I'm a member of Nextdoor and saw a post from a neighbor saying she used Excellence for some issues she had this weekend and they were professional, spot on with service and a huge help.

So, I gave them a call this morning at 9am, and they were at my house by 12:30pm! I was shocked at how quickly they were able to squeeze me into their day.

Immediately, I got a very warm feeling about these two. They came in, diagnosed the issue, resolved it and gave me friendly tips and a warm conversation along the way. They educated me on water pressure and how specific brands of toilets function. In addition, they have some pretty awesome personalities. Steve is more social, but Jay is the doer. He literally came in and fixed my issues faster than I could even blink.

Their professionalism is exactly what I was looking for, and I can't be more grateful for their work ethic.

After they fixed my toilets, I mentioned that my car wouldn't start this morning and Jay literally looked in my hood to figure out the issue. Once he narrowed it down to the battery, he cleaned corrosion on the terminals of my battery and waited there patiently as my car slowly decided to start running. He took so much time to help me and I honestly couldn't be more grateful!!

Overall, I highly recommend calling them if you have any plumbing issues. If I could give 10 stars, I would!

I called in the morning for a serious leak. They showed up that same afternoon ON TIME! They were courteous, professional and appropriately masked. The work was excellent. I highly recommend this company to anyone looking for a Plumber.

I made an appointment on 12/05 for 12/14 - nobody called nobody came I called this morning they said they do not work on Saturday - even though they webpage says open. Also very rude. Do not use this company

Not sure where all these high reviews are coming from.  Based on the mostly positive reviews I called these guys to check out a couple of issues at my house: 1) low water temperature on my bathroom; and 2) leaking expansion tank.  After the plumber fumbled around with my shower faucet for a couple of hours to no avail I just told him to leave it and I read the manual for the faucet and fixed it myself in 20 minutes after he left.  As for the expansion tank, he quoted me on the spot $450 to replace the leaking tank claiming he would need to replace and tank and flush the whole system, which is not true!  After some more research on my end, I realized I could buy a new tank for $50 and replace it myself rather quickly.  He also said the $150 diagnostic fee could apply towards any work I had done.  I asked them to send me and invoice and and estimate for the expansion tank work and they never sent me either.  That was over a week ago.  This is just about as bad as it gets for a company.  They didn't fix either problem, charged me a diagnostic fee for basically wasting my time, and never sent an invoice or estimate for the work.

I called Excellence Plumbing for an emergency fix on my gas water heater. I spoke to a plumber right away and scheduled a visit the next day. I checked in with the plumber that morning to let him know my contractor would be there to let him in and to give me a call afterwards to talk about the issue. I never heard from the plumber again. I tried calling in the afternoon and was hung up on. I do not recommend this company.

I have had issues with my 3 year old water heater since moving in to my apartment, after many very high quotes I called Excellence Plumbing and  Robin got all my information. She went above and beyond after hearing about the age of the water heater and called the manufacturer to find out it was under warranty. Steve and his team came out to test the old heater, called the manufacturer to confirm that issues fell under the warranty and then were able to replace with a new water heater within a few days. This ended up saving me a ton of money and was the first plumber I called to even suggest to check the warranty.They did a great job, checking in the following week to make sure everything was was working. I would recommend to friends and family and would call for future work!

Wow, these guys are great! We needed to have a Water Heater replaced in quick order. I called and they came out the same day, happens that this was a rarity since they're usually very busy with appointments but I'm glad I was able to catch them. They were very knowledgeable and requested that I call the original Water Heater manufacturer to diagnose the problem...this seemed weird at first but that goodness I did as they told me. Come to find out the manufacturer informed me that the existing heater was vented improperly and I would need to get a short model water heater and replace the unit as they did not recommend repairing. After providing them with this info, they came the same day, replaced our water heater and had someone haul away the old one. Never had such a seamless same day experience. Money well spent!

All these good reviews make me nervous these guys aren't going to be as available going forward, but I can't help but rave about their professionalism, friendliness, and work product.  What a team Steve and Jay are!  I could type nine paragraphs about the work they've already done in our new (but old, like all Cap Hill homes) house which we have owned for less than two weeks. Two weeks and these guys have been in our house on four separate occasions, every time with a smile and a quick solution and plans for larger issues to be fixed down the road, when we haven't just emptied our pockets.  

I will share one little anecdote should tell you all you need to know.  We needed a new dishwasher and Steve recommended a brand but suggested we hit up the center aisle at Lowe's where we can get some out of box models that are discounted (returned for one reason or another but typically working just fine).  We went on a Sunday but there were none there so we just purchased a Bosch (per his recommendation) which was on sale and moved on.  We had them in the house a couple days later when our shower ended up leaking into our dining room (some shoddy contractor work) and they had to go to Lowe's and get some parts and found us THE EXACT SAME DISHWASHER for $550 less than what we had paid sitting in the center aisle.  Steve purchased the dishwasher on his card, put me on the phone with Lowe's customer service to cancel the order on the new dishwasher, carried it all the way to their truck (Lowe's won't deliver the discounted models), brought it to my house and installed it later that week. Simply amazing.

Good work, reasonable prices, and super personable.

My sewer connection was backing up so I called Excellence Plumbing.  Steve Givens answered the phone and was out there the same evening along with his partner Jay.  They brought a snake which unfortunately was unable to clear the blockage.  After we made sure there was no problem with the city sewer connection, Steve called the next morning and promised to send out his guys with a thicker snake. They spent several hours and finally cleared the blockage.  Their charges were very reasonable considering the time spent, and they were very conscientious about solving my problem.  Truly excellent personalized service!

It's generally hard to find a plumber that can come in under a week or two in Capitol Hill/NE, but these guys, a father and sons team, made it out the same day, did a very thorough job, and followed up several times in the days following. The owner used to be on the DC board for those involved in the plumbing trade, and he left for some time and now is back and getting this business off the ground. He was recommend to us via the plumber Compass real estate recommended, who was unavailable. When we had a leak, Excellence took the time to think creatively about the cause, attempted several fixes just for good measure, and did it all with minimal damage to our home, which is NOT what other plumbers we called said they would do. When we later had Magnolia plumbing come out b/c Excellence was unavailable that night we were free, the Magnolia guys, well-respected, expensive, and with a long, reliable history, first asked if we'd checked x, y, and z, which Excellence had, showing they knew what they were doing. I appreciated their kind attitude and follow up. Indeed, a couple days later, they came and extended out downspout for free! A totally unrelated issue! Much appreciated!

Update: Had Steve come fix a broken faucet outside about six months after our first job. We didn't tell him what Magnolia had told us they would do to fix it, but Steve did the same as they said they would for about half the price.  He's a pleasure to talk to. Our kid is a huge fan.

Absolutely fantastic experience. The reviews are true. I needed to have a replacement done pretty promptly as I was without water in my home and had to temporarily relocate to a hotel. With the headaches that come with major repairs in the form of insurance adjusters & contractors, I can't tell you how relieving it was to have such a smooth experience with Excellence Plumbing. This company is aptly named and comes highly recommended! Many thanks!!!

Steve and Jay came out on short notice to fix the water main in our 1910s row house.  They were quick and professional.  A few days later we had issues with our shower and they came back out to install all new shower controls.  I would recommend them to anyone, especially if you have an old home.

Repair lasted less than 2 months. I spent the 1.5 months trying to get them to come and fix the subpar work, and never received an appointment after many requests. Incredibly disappointing and a waste of money.

Quick response! I had an emergency pipe burst and needed someone for same day service. I used the request a quote service and Devante replied in a prompt manner. They didn't have anyone available the same day, this was a late evening request, but said that they could have someone come out the next day.

This guy is great he gave me instructions over the phone, I see why all the great reviews. This is without a doubt the best plumber in the entire DMV area bar none. The service is beyond excellence he took time out his busy day to help me over the phone with my toilet leak. This guy is the best!

Steve and Jay were amazing. They came and fixed our clogged drain in no time! They were early which was excellent, friendly and efficient. We will be hiring them for another job (putting a utility sink in the laundry room) and they're coming back next week. Couldn't be more pleased with their service! Saved in our phone book!

Great experience with Steve and Jay. Professional and friendly, they get the tough jobs done quickly. A+

Excellence Plumbing has excellent reviews for good reason. Our valve to our exterior hose and interior valve shut off both needed to be replaced and bit the dust this morning as I was watering the yard. Panicked, I called the highest rated plumber on Yelp, that was also in my area, and Steve answered immediately and came within the hour. They were very professional, courteous and charged a fair price. Highly recommend.

Steve did a great job with the pipe that burst in our bathroom. It was an emergency and he was able to make it out within an hour and had the problem fixed not long after that. His partner and him were professional and worked quickly and efficiently. Thanks for the help Steve!

Very happy with Excellence Plumbing.   Steve and his crew installed a new hot water heater.   I took photo of existing and texted to his scheduler.  Steve provided options that allowed me to purchase the tank separately.   He scheduled me for install a few days later.   In and out in a few hours.   Very clean work and plumbing joints.   Really professional.  Would hire again.

Excellence Plumbing did an outstanding job in my condo. I needed to have an ice maker valve and two toilet valves replaced. They were extremely efficient, professional, and very friendly. To schedule the appointment and get an estimate I was able to use yelp. I used Excellence Plumbing because they responded very quickly to my yelp text. I just sent pictures and a description of the service I was requesting and they got back to me very quickly with an estimate. The estimate was very reasonable. I would definitely use them again. Thank you for your service!

These guys were great, they know what they're doing, they have great costumer service (very rare in D.C.) and they work on Saturdays. The project in our house involved working in a very narrow space and they did it seamlessly ( I did not get asked about the type of work area the project would be in, which has happened to us with other contractors). It's been raining so much lately that I know I will contact them soon.

The guys at Excellence Plumbing earn their name.  They were fast, thorough, friendly and fixed our problem easily.  I would recommend them to anyone who is considering their services.  Finally, their office staff member is very easy to work with.  A+ for Excellence Plumbing!

We've used Steve twice now to fix a broken toilet and to unclog a tub and sink. Both times he was on time (once was early!) and very friendly. He gave me a one-hour time window and was in and out during that time! I don't think I can say that about any other maintenance appointments I've experienced. Both times he also was able to get us an appointment within 24 hours.

Bottom line: Our toilets are flushing and our drains are clear! Steve is great!!

Jay and Donnell came around promptly and were very efficient.  I was stressed about a leaky faucet and they replaced it quickly.  When I queried the price, the company was very helpful and worked with me to find a solution.  Excellent company, friendly and knowledgeable  workers.  Strongly recommend.

I needed someone on short notice and stumbled upon Excellence Plumbing on Yelp. The guys were fast, courteous, and efficient. Fixed my problem (clogged water line) and the price was very reasonable!

Fantastic experience today. Called with an emergency leak and Jay came out and fixed it same day. From the moment I called I had top notch service from everyone involved. If you have a plumbing need on Capitol Hill or beyond, call them - I certainly will next time I need work done.

We really appreciated these guys. Professional and easy to deal with. We have a brand new bathtub faucet that was leaking. They explored a few options, including replacing the cartridge. We weren't sure if it was a defective part. In the end, they were able to fix it without needing replacement by trying a few other things. Very pleased!

Not even sure where to start. I had 2 experiences with bad plumbers suggested through my home warranty company so decided to look on my own and found Excellence Plumbing. Their Yelp reviews seemed good and I really appreciated and liked that they were family-owned, which I always try to support. Started corresponding over text Dec. 27th, providing information about a broken hot water heater in my condo. Sent pictures, got a quote. Spoke to Robin about which replacement unit I should buy and provided my tenants contact info to schedule the fix. She told me she'd send the necessary replacement purchase info. Never did. Still I trusted them. On Jan. 9th, I sent a text saying I'd like to move forward. No response. Sent a follow up on Jan. 14th and asked which product I should buy.  Received a response that they'd had a family emergency, would need to reschedule with my tenant, and needed their contact info again. So I sent it again. Asked again about what hot water heater I should purchase. Robin responded yes, I will send.  On Jan. 16th, she sends me a text that was meant for my tenants. She finally, after another prompt, sends me the link to the Lowes product I need to buy just a day before the work is supposed to get done. And the product says it won't be ready until weeks later. I share that info with her and ask her what to do. She sends me another link for a different Lowes location, but for a different product this time?! I point this out and express my confusion and she says, its comparable. I look back at my condo pictures and the link she sent shows a product that is CLEARLY too tall to fit! I point this out. She responds I spoke to the master plumber. He said don't purchase. The only place to purchase is from a Plumbing Supply House and that I should call them and ask for Jeff. I'm perplexed and frustrated. Yet for the sake of my tenants, I keep going. I call Jeff and he has no idea what I'm talking about. Robin has not even given him a heads up and he's boggled by how the whole process is going down. I text Robin back and express my frustration and ask to speak to a manager. No response. I ask her to give me the plumber, Steve's number so I can talk to him directly. No response. Hours later I get the following message: Seema, we apologize. We attended Steve's sister's funeral today. I will call the plumbing supply company for you today. Thanks for understanding. This all happened THE DAY BEFORE THE WORK WAS SET TO BE DONE! I respond with I'm sorry to hear that, but shouldn't you have let me and my tenants know so we could reschedule or adjust or something? Then she leaves a voicemail and sends a text I just tried to call. Unfortunately we are not going to be able to install a new water heater. We have had several unexpected deaths. I could have told you but I have been working hard on your behalf to locate the correct water heater with stores giving us misinformation. Her voicemail says it doesn't seem like we're the right fit...you should probably find someone else to do the work. Again, this is all the day before the tenants took the day off to be home to get this all done. I'm livid and confused and  annoyed and all sorts of other rage-filled emotions. This is not just bad for me, but reflects badly on me with my tenants who have already had the inconvenience of scheduling around two other bad plumbers. I want to be a good landlord and thought Excellence plumbing were the ones to break the bad luck cycle. I was so so wrong and way too trusting. I FULLY understand tragedy and family trauma and needing to deal with it. But when it happened to me, I communicated with those around me, especially my professional contacts, so as not to burden them or leave them hanging or asked someone else to do it on my behalf. This company, tragedies aside, is unprofessional, untrustworthy, disorganized and I do not recommend them at all. Everything I wrote above about what happened is all documented via text and can't be disputed. It clearly demonstrates their unprofessional behavior, bordering on shadiness. BEWARE!

Needed a water heater replaced in quick order and didn't want to be ripped off.  Excellence plumbing delivered.  Competitive pricing.  The service was easy to schedule and they arrived on time.  I'd definitely recommend this plumber.

At first i was skeptical that a plumbing company could be so highly rated--too good to be true, you know? But they really are very good. There was a little mix up on times, but they ended up being early. Did the job quickly. And it cost me exactly what they quoted on the phone. I will definitely be using them again -since mercury is in retrograde I'm sure it'll be sooner than i want. Ha!

A truly local DC business were the mom, wife and daughter run the office and three generations father, son and grandson run the plumbing part of this operation. I like professionals that know how to behave in people's houses. And that's what you get from a family firm with over 40 years of experience, people you can trust.

At a total loss of words for the positive ratings.  My introduction during a call last week was I am a master plumber, I build houses.  Three days later reached out to see what the problem was concerning the lack of courtesy in either being interested in the job or not.  Informed misunderstanding on communication.  Eight days later no response.  Please use Roto-Rooter.  At least your call will be returned and you know where you stand.  Good luck master plumber. Are you licensed, bonded and insured within the District of Columbia.  Can your credentials be checked?  The master plumber did not even know the Foggy Bottom area, which is three blocks from the White House.  Best wishes Capitol Hill on having a master plumber, the one and only, in your neighborhood.  Gardez bien.

Just called Excellence Plumbing and made an appointment for an urgent service tomorrow. I'm impressed that the office was open late hours (I've spent more than three hours on phone for an appointment) and the office manager Robin was very nice. Thanks!

I said, the magic words, according to Steve.  Those words were, we don't have hot water!  I called Steve at 5am on Friday and told him that our tankless hot water heater wasn't working and he modified his schedule to make us his first appointment.  Steve and his team went the extra mile, literally, to make sure they solved our problem.  After getting the run around from some supply stores, they had to travel to Crownsville, MD to get a part.  However, by late afternoon our water heater was fixed and we could say good-bye to ice cold showers.  We may have said the magic words, but Steve and his team were the magicians.  It's rare to find such customer service and professionalism these days -- we feel very fortunate to have found Excellence Plumbing.  They are the best!

These guys were great they got straight to the point. I needed to find a cause of a leak on the second level of my house so I called them. They came on-time and found the leak and explained to me what was causing it.

I scheduled for plumbing service 4 days in advance for a leak from an upstairs bathroom that was leaking through the ceiling. When the leak got worse a couple days later, I called to move the appointment up but nobody called me back. On the day of the scheduled appointment, I called and texted to confirm the appointment and the plumber said he would be 30 minutes late. I texted when he was an hour late, and he told me he was finishing another job but never called or texted to re-schedule, and he just never showed up. I waited for him for 4 hours, he didn't even bother to cancel. He's unreliable, and I don't recommend.

Very disappointed. I had high hopes after reading stellar reviews. Called specifically for a tough toilet clog and an extraordinarily slow emptying bathtub. We recently renovated a 100-year-old house and have had some issues with the older pipes. I was told the cost up front over the phone for the toilet and bathtub service, even though they hadn't seen either. I was also told they'd take a look inside our kitchen wall where we thought we were having leaky pipes for no charge.
Turns out our toddlers had stuffed a towel in the toilet. They snaked the tub, but it made absolutely no difference. It runs out as slowly as it did before the service. They did not look inside the wall. I called after the service (I was not home when it was performed), to explain that I was disappointed about some of the work and that they didn't look into the wall. I got voicemail, so I sent a text and did not get a response. I was hoping to establish a relationship with a good plumber, but now it looks like I have to go back on the hunt. Very disappointed.

Wow!  If I could give 100 stars, this business would be it.  Called about a sink issue and had been told by a previous plumber it would require snaking AND a very costly repair.  Steve showed up at my door less than 15 minutes after my call.  Promptly snaked my drain and got my sink fixed in less than 20 minutes.  What I appreciated most was the honest and forthright opinion on the drain (no extra repair really needed).  Steve and his son were professional, kind, honest, and treat all of their customers like family.  Icing on the cake was the EXTREMELY GENEROUS MILITARY DISCOUNT.  THANK YOU!!! Your company will definitely be used by us again.  Cheers!

Had a clogged kitchen sink so I called Excellence for emergency service. Robin said they were happy to come out the next day, as they were tied up for the rest of the day, but when I sounded down she asked me to explain the problem. She then diagnosed (hmmm... sounds like a grease clog, not a hair clog) and gave a solution (try a plunger followed by boiling water). It worked. I am officially a fan and will call back next time I have a plumbing problem I cannot solve. Thank you, Robin!

I can't say enough good things about Steve Givens and Excellence Plumbing. I found Steve on Yelp and I called him based on his consistently excellent Yelp reviews. He answered the phone immediately and came to my Capitol Hill DC home in hour. I did not have an emergency but I was very happy with Steve's prompt service. Steve was friendly, competent and efficient. He replaced the stopper mechanism in a sink and completely replaced the valve mechanism in a Toto toilet. He charged $350.00, which seemed about right to me. When I have another plumbing problem, Excellence Plumbing will be my first call.

I reached out to this company for a plumbing emergency in freezing cold weather.  While Steve couldn't come out to the house, he recommended another plumber AND walked me through trouble-shooting the problem while he was on the phone with me.  He couldn't have been more patient or more helpful on the phone.  Other folks wouldn't have answered the phone and wouldn't have tried to help on the phone.  Great service, great knowledge.  I will use Excellence (Steve G.) again -- but, hopefully, not for any future plumbing emergencies in freezing weather!

Really great work at a very reasonable price. Showed up when he said he would and with not a lot of notice from me that I needed help. Excellence Plumbing is who I will call from now on to fix any problems in my house!

I am bumping this company to the top of my go-to list. They came out same-day on a busy day after I explained that I had a broken toilet that we wanted fixed sooner rather than later. They arrived past 6pm to be able to take my call and had one more call after mine. The plumbers themselves could not have been nicer or more professional. The tipping point is that for all the fantastic service they were very reasonably priced. These guys clearly care about their customers and do great work. I am so happy to have found them.

There's probably nothing I can do to recover my money, but hopefully I can help anyone else from having the same experience with this company. I had a broken sink drain pipe and had sent pictures of the problem ahead of time. The plumbers were extremely rude as I tried to explain the situation and kept telling me to make sure I stayed out of the way once they started working. However, they never started any work, because none of the three guys that came were able to fit into my crawl space to assess the plumbing issue. Even though they never got within sight of the pipe, they demanded $150 for an assessment, and would not leave, physically keeping the door open until I paid the $150 over the phone to the company. They never saw the problem, but somehow quoted $900 for a PVC pipe repair. I ended up getting another plumber who had no trouble performing the job a couple days later for $365.

Super prompt response. Steve and Jay came in, figured out the problem and fixed it right away. Beyond fixing the toilet that we were having problems with, he checked the others too. Great job. Thanks!

Steve Givens is the best.  He is not only a very able plumber, but also a lovely human being.  He and Jay helped us replace a broken old water heater with a new tankless one in very quick order from calling to completion.  He advised us where to buy the new heater that was cheaper than Home Depot (Ferguson Plumbing Supply) and even picked it out for us and helped us purchase it over the phone when we were unexpectedly unavailable to go get it in person then delivered it to us.  Then he reserved a weekend day for us to install the thing including arranging for an electrician to come pull a new electrical line to supply the new heater... all the while listening to some quality jazz to help the work along :)

Steve and Jay came by early one morning to fix a cracked pipe in our old rowhouse that had been leaking for weeks. They were fast, friendly, and fairly priced, and they did great work. Would definitely use these guys again!

Steve and his team of professionals were very skilled and efficient in the performance of their work.  My water heater is 10 years old.  I contacted Steve of Excellence Plumbing asking for a quote for a new water heater.  Steve asked very pointed questions and he determined that I really didn't need a new water heater, unless I really wanted to spend $1,800.00.  He asked me to text him a photo of the label on my water heater.  The next day, he called and stated he would replace the 2 heating elements and thermostats.  He offered that if that didn't work, he would reduce the cost of a new water heater by the cost to replace the heating elements and thermostats.  He said he could pick up the parts the next day and install it anytime convenient for me.  Since I was down to just lukewarm water, I was eager for the install to happen asap.  He agreed to come on a Saturday morning.  In a couple of hours, his work was complete. He even sucked out the muck at in the bottom of the tank that was the primary cause of the heating element failure.  He educated me that for the water heater to last, it was imperative for me to perform a water heater drain down in a couple of months and to continue that maintenance program each year.
I can tell you that I won't look to another plumbing firm for any plumbing work I need.
Incredibly professional, efficient, knowledgeable, and honest. I'm extremely glad I contacted Excellence Plumbing!

Jeff - Washington DC

I hit the jackpot when I found this plumbing company. Jay, Steve and Jeremy came to my home and fixed a busted pipe and snaked a clogged drain all within one hour. This team of professionals have great personalities, are highly skilled and are very affordable. If your choose to use them, and you should, you won't be disappointed with the outcome.

We had an emergency and Excellence Plumbing really came through.  One of our exterior drains was plugged and this resulted in a couple inches of water in our basement.  I called the highest rated plumbers on Yelp and Excellence Plumbing answered right away.  I called at 7:30AM and they were at my door in less than 20 minutes ready to help fix the mess.  Were incredibly professional, prompt, and solved our problem all at a reasonable price.  Will definitely use in the future.  We can't recommend them enough!!!

Last year, I experienced the same issue with a clogged toilet. The toilet had to be removed to unclog the pipe. Steve informed me plunging the toilet had caused water to leak into downstairs bathroom. As a result, it wasn't necessary to replace the pipe but add a better ring to toilet. In addition, he gave good advice to rectify the problem when it occurs again by buying an augers. I will definitely use Excellence Plumbing for future plumbing issues.

Fantastic work, great communication, helpful and thoughtful. I got in touch with Excellence on a recommendation, and am so glad I went with them to get my hot water heater replaced. I trust their advice and appreciate their careful work.

Great service from professionals during a difficult job! I contacted Excellence Plumbing via Yelp to get an estimate. The response was quick and a crew came over right away to snake a drain. Unfortunately, the clog turned out to be quite serious and the snake got stuck. The crew worked for a day and a half to free the snake and to unclog the drain. Despite the difficulties, everyone had a helpful attitude and they honored the original quote! Great experience with Excellence Plumbing! Thank you for your work!

If I could give 10 stars I would.  Steve and Jay were simply a pleasure to have in my home.  Great people and great professionals.  Call them!

Steve and Jay are amazing.  They are professional, knowledgeable, courteous, honest,and their prices are fair.  I highly recommend Excellence Plumbing especially if you have had bad experiences with other plumbers.  They are also truly pleasant to be around.

Quick & Professional! Highly recommended! Steve and Jay responded quickly, arrived on time and got the job done in a flash. We will defnitlely call them next time we need a plumber!

Steve and Jay are fantastic and incredibly responsive. I had two very old toilets that wouldn't stop running/had loud noises upon flushing. Rather than trying to sell me new toilets, Steve and Jay worked to fix the problem in the most cost-effective way. Even after one solution didn't quite work, they came back to make sure they got it right and only charged me for parts. Not to mention, Steve is pretty much the nicest guy around and will make you a magical home remedy for cold & flu season if you ask nicely.

These guys are the most creative, knowledgeable, and trustworthy plumbers I've met.  I cannot recommend them highly enough.  I needed help creating a basement kitchen from scratch--there was no plumbing, electricity, or cabinets.  All the highly regarded plumbers I met with said I would have to dig up my newly finished basement floor to connect to the underground sewage line.  And they all quoted prices ranging between $10k-20k.  Because of this, my wife and I were seriously considering buying a portable sink--that uses 5 gallon water jugs instead of plumbing.  Thankfully, we met Steve and Jay.  They were the only two plumbers who saw another (extremely creative) way--one that did not involve digging up our floors.  And it only cost $2k.  Throughout the process, they went above and beyond.  They fixed a totally unrelated water issue for free.  They always cleaned up.  And they were very pleasant to be around.  We love our basement kitchen!  Thank you both!

Holy heck, where do I begin? These guys are amazing. The brothers came out and were awesome, and the father put me at ease on the telephone during a very stressful time. We had an emergency plumbing problem, called in the morning, and they did everything they could to fit us in. When they couldn't immediately fix the problem with the tools they brought, they set up an appointment for the next day. However, these guys actually came back the same day because they said they couldn't leave me like that. We're in a building and three units wouldn't have been able to use water in the kitchen due to a problem in the main line. They even noted and fixed a problem with our dishwasher hook-up. I can't recommend them enough - they were friendly, highly skilled and obviously really compassionate. These folks are the best of the best, and they also seem like a really nice family. We called several other plumbers, trying to get someone in, and their rates were on par with others. We think we got outstanding service for the money anyhow. We used them again a few weeks later to replace our leaking P trap under the kitchen sink and again... perfect. I'm so happy we have good plumbers to call!

I had a great experience with Excellence Plumbing! They called me within moments of sending a Yelp request for a quote. Steve talked me through what would likely be the cheapest options to address my plumbing issue, then found time to come over that afternoon. He remained communicative and was very friendly when he arrived with either his son or one of his other employees/colleagues, and they were a pleasure to have over. They fixed the problem within minutes, so I wound up just paying the rate for a call (which is more than I wanted to pay, but is on par with everyone else - I'm not sure if it would have been cheaper if I'd needed to do more work than was required in just the initial call). Definitely recommend, especially as so many plumbers in the area are a) back-scheduled for months, b) exorbitantly expensive, or c) only service MD and VA (can't tell you how many people I called first who told me they just won't come inside DC--super frustrating!).