Spectrum Electric

This is a family owned and run business. Prompt, efficient, and professional! Their knowledge and skill is exemplary. They follow up, continue to check on their work, and answer any questions both before and after service.

Here is a poser, a question, if you will: If my new Generac Ecogen generator is the ONLY electric power source causing my off-grid well pump breaker to trip, and after FIVE service calls from his knowledgeable tech Ryan without determining the power failure cause of said generator, why on earth would Spectrum Electric's owner Billy Judy, suggest that my best solution to a tripping breaker would be, Replace your working 20 amp breaker with a 30 amp breaker. Then also recommend bypassing this safety device altogether and change to 20 years of  flawless 12 Ga wire with 10 or even 8 gauge wire?! Sure, my safety breaker won't trip anymore... My house will probably burn to the ground and and start a forest fire... But my pesky safety breaker won't trip any more.

Might be time to report Spectrum Electric in Conifer, CO to the State Electrical Board, the BBB and 9 Wants to know. Probably Small Claims Court with the local reporters present might be my best (and you, dear reader's solution). Read on....

Well, I have been fighting with Spectrum Electric and more specifically, Generac generator for 10 months. My Generac Ecogen variable speed 15kw has never operated correctly. Ever. It will not consistently provide reliable power to my off-grid home.

Let me be clear, Ryan, Ben and the field techs are fantastic and knowledgeable folks. They are caught in in the middle. They know my generator should be replaced.

Spectrum's owner, William Billy Judy.. I'm not sure after multiple phone and email chats if he gives lip service or actually cares. Of course of the five times Ryan has been to my house, the owner never has. Billys best solution? Bypass your 20 amp breaker that has and continues to work flawlessly for 18 years (with the Ecogen off) with a 30 amp fuse. Better yet, he says, just bypass the entire breaker and replace the 12 gauge wire with 10 or 8 Guage wire. Then your breaker won't trip anymore! (Sure, my house will burn down, but my breaker won't trip because of the Generac Ecogen generator failing to operate properly!)

The owner's daughter, Kristen Judy? Wow. She is a treat. She should not be the customer service face of Spectrum. She has a unique ability to argue with you when you call with an issue and actually consistently tries to infer that the mechanical issue is your fault. She is one who would smile at you while twisting the knife.
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Jim,

I still recommend we change the well pump breaker in the 110V panel to a 30A
And re-wire to the invertor with #10 ga. copper wire.
This should solve the tripping issue.
As for the Eco Gen Generac will provide warranty support per there warranty parameters.
We can discuss soon.
Have a great holiday weekend.
Best,
Billy
 
 
William J Judy
President
Spectrum Electric Ltd.
PO Box 452 | Conifer, CO 8043
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I am giving them one more shot. They have two weeks. Then it is Small Claims Court and 9 Wants to Know. Stay tuned...

Billy and his crew were professionals from point of contact to install!  Excellent pricing with outstanding service.  Completed a full electrical back-up system for my home with additional small outdoor outlets for convenience and all was done with great care for my home.  I've found a reliable and dependable electrical company!
Thanks again Billy and crew at Spectrum Electric!

Dan Baker

Really great end-to-end service! Very knowledgeable and provided several options for a generator to power our home. Installation was on time and smooth. Great follow-up too. Highly recommend Spectrum Electric if you need a generator!

We are so pleased with the work Brandon at Spectrum Electric did!  Our 40 year old kitchen fixture in our Conifer home, finally gave up the ghost, and we have been using a dark kitchen for a few days.  I called Spectrum today and told Tom about our predicament and he he went above and beyond and sent Brandon right over to install the new fixture for us.  We certainly did not expect it to be done today.  We are now discussing other electrical work that will need to be done and we will be using Spectrum!  We highly recommend them!

We love Spectrum Electric!  They have helped us out in a pinch a few times now and are always quick, polite and smart.  We had an electrical short we could not figure out and they pulled a guy from a job they were on to come to our house to check it out.  Fixed it in 20 minutes. Thank you Billy!  Spectrum Electric rocks!

Spectrum Electric is the best! From the first phone call to installation, they were prompt, professional, knowledgeable, and a joy to work with. If we could give them 10 stars, we would!

UPDATED:  I have updated my initial review as Spectrum did come to finish the work as agreed.  They did an excellent job with my generator installation as well as another wiring project.  We had a bit of a misunderstanding and there were many delays, some unavoidable.  I would recommend them and work with them again in the future as they ultimately stood by their promise and did the right thing.

Can't recommend the folks at Spectrum Electric highly enough.  Incredibly smart and polite.  They spec'd out our electric usage in great detail and quoted a range of options from natural gas to portable.  In the end, we went with a portable unit and they were able to re-use an existing transfer switch, thereby saving us a bunch of money.  They also managed to install the unit the day before a massive snowstorm which caused us to lose power -- that is, until we fired up the generator, which worked perfectly.  Thank you Spectrum!!

Completely satisfied with the installation and followup with the generator. Price competitively and the installation of the transfer boxes very clean. Overall I would recommend this company without hesitation.

On-time, reasonable prices, professional service.  There are a lot of unreliable electricians up here in the foothills of Denver.  This company was quick to respond to my request, showed up on time, worked quickly and professionally.  I would use them again in a heartbeat.