Roto-Rooter Plumbing & Water Cleanup

The night before July 4th my kitchen sink drain was clogged up. I used my own snake, but it just wasn't long enough. I called Roto-Rooter in the morning (before 8am) and was excited that a tech would be sble to be here between 8-10am. YEAH! The technician Bill was wonderful, very polite and didn't mind my dog. I am very satisfied with the work that was done (if my snake had been 10 feet longer we would have been able to get it), but was dissapointed with the price. I had to have my kitchen sink though (6 kids) so I agreed to the price and had the work done. All the people I spoke with were great and the work was done wonderfully, however I do believe they are overpriced. They did give me a 6 month guarentee on the work which is wonderfull, but I do not think I would need that if the work is done properly. Again the technician was outstanding, and all the people I dealt with very friendly. Just a bit pricey.

I have had work done twice by Roto-Rooter; once for a main water line break under our front porch and once to install some difficult piping for some downstairs plumbing.  Both times were phenomenal.  They set up the work fast, completed it with expertise and professionalism, and were very knowledgeable.  The plumbing they did downstairs would have taken me hours to do, but our tech was done in minutes.  They have all the right tools for the job.  When they did the work for my main water line, they were able to install under the concrete slab without destroying our porch.  When they finished, it is noticeable how well they restored everything in the are.  I would definitely recommend!

Called for emergency service on Sunday, midday, and could not get an appointment until the next day after 9:00 AM.  A call at 8:30 AM ish with promptly at the door at 9:00 and Bill with apprentice had the issue resolved and also counseled us on preventative maintenance going forward.  Well done and for a reasonable price!

Called at 10:30 on Sat. Was told that someone would be here by 3:30. At 3:00 was called and told they double booked and would need to reschedule for Monday. My business is closed and losing thousands of dollars. I will NEVER call this company again.

We had a guy come give us an estimate on how much just to snake our main drain line and he wanted to charge me $450. I called my son he went to home depot and rented a snake and it costed him $52 and some change.. most definitely do not recommended this company.

Stay away from Roto Rooter. I used them for a simple plumbing issues and the guy charges me $1,200, about 4 times what my local plumber would have charged for the same job. Looks like their guys are allowed to charge whatever they like for a job.

Don't bother with this corporate nightmare of a company (owned by an even larger nightmare traded on the stock exchange). They advertise same-day service, but the first time I called to have a clogged kitchen sink drained, they claimed they were unable to book an appointment until Thursday (two days later). The second time I phoned, having dialed them again by mistake, they claimed they could dispatch a plumber to us within a 4 hour window. No problem. I emptied  the cabinet under the sink, cleared off the counter, rolled up the kitchen rug, opened the front door and waited. Three hours later, we receive a call informing us that Keaton (sp?) is on his way. Fifteen minutes later, we receive another call informing us that Keaton is having an equipment malfunction and is headed back to the office, but will then be on his way. Fine. No need to call us again, just send him on over. An hour and fifteen minutes later, we're still waiting. I call to inquire as to Keaton's wherabouts and am told by a different call center rep that Keaton had a flat tire and has been waiting by the side of road awaiting a tow from AAA. Ummmmm... thanks for lying to me Colorado Springs dispatch. Keaton is not on his way to the office, nor will he be draining our sink any time soon. Then we were told by random call center rep somewhere  in the US (not local) that another tech will arrive possibly within an hour and a half. Then I requested to be connected with the local dispatch office and had the nnice lady on the phone relay my message to the lying liars informing them that all they had to do was tell me truth. Meanwhile, i could have put my kitchen back together, made dinner, eaten said dinner with my husband, and waited around some more. News flash: we also work. I wouldn't play stupid games with people and therefore don't tolerate it from others. Had you said you were taking a dinner break even, fine with me. Instead, i sat here for five hours with the door open waiting. Eventually, I located an actual master plumber who will be happy to help us and phojned Roto-Rooter back to tell them to go to he!! for lying to me twice in one day. Considering their extortionist rates for a simple sink draining, I'd say we dodged a bullet. Try being honest once in awhile and won't have to go full Karen on ya, dudes!. Anyway, and actual professional will be getting the job and will be paid well for his service. Am so over the attitudes of special snowflakes in this town. Zero professionals behave this way. Frankly, I shuld have known better than to contact corporate anything offering fast, trained professionals. Pffft!

Overall there is no complaints about the service; it was timely, complete, and a fairly direct job of just running a snake down a pipe to clear a clog way father down the pipeline than my own 8 foot drain snake could reach.
The $259 fee, even with the coupon to make it $219 really stung me. I never used this service before and I wouldn't have felt so gouged if the fee was around $175.
4 stars because the price hurts.

I was asked via email to write a review on Roto-Rooter as they did some work for me today.  I guess I should have checked here before calling them out as although I didn't have a bad experience exactly, it certainly is concerning to read that most of the reviews here aren't positive.  I also realize from reading below that I probably paid $100 more than I would for another plumber to snake out 110 ft to the main.  I am also concerned about the plumber's suggestion that I pay another $150 to have a video inspection of my sewer line.  

I live in a mature neighborhood and about every other yr I have to have a plumber come out about every other yrs to snake the sewer pipe out to the main, despite any root deterrent/salt etc I have put down the toilets to try to prevent root growth.  Last night after doing laundry we noticed the basement flooded a little in the utility room.  I as at work when I got the call from my partner that this happened, so I arranged an appointment with Roto Rooter for the next day.  I really loved the online scheduling and the fact that they don't charge more for weekends or odd times; although they probably charge more overall based on what I have read recently.  However, it was import to get the sew cleared Saturday morning so my partner could shower before he went to work and so that I wasn't up all day waiting for the appt and also that we didn't have to wait until Monday.  

I was really pleased with the call back, scheduling and even when the plumber (Dwayne) arrived, which was about 11am, within the 9am to 1pm window.  My only real concern was after he did the work, he said it would be $379.  Earlier he had quoted $269 and I had a $40 coupon, so I figured it would be $229.  I asked about the $150 more and he said I needed a video inspection of my sewer, as he clear 110ft but didn't know if he got to the main or not.  I've lived in this house over 10 yrs and this has to be the 5th or 6th time I've had the roots cleared to the sewage mainline and I've never had a video inspection, plus I believe each time they went some where btwn 100 to 110 ft out to the main, which is what Dwayne said he did.  He also said he turned on the washing machine downstairs and got good water flow but he didn't know if he got as far out as the sewer mainline or not.  When I told him I never had a video inspection of the sewer line before, Dwayne laughed like I was missing some kind of joke and said I should have had it done.  It's the only way they can guarantee anything.  I asked what they guarantee and he again said the guy calling would explain.  I asked him if the other guy was coming out today, as I had to get sleep for work tonight, and he said no, he would call today to make an appointment for another time.  I then asked why I was being asked to pay for the video inspection today, if they are doing the work another time and he said that they like to get the money up front.  I told him that I would pay for the video inspection if and when it is done but not ahead of time and paid him $229.  He left and gave me a card for someone who cleans up basements, telling me I also needed to have this done.  Later that afternoon the second guy called, woke me up but I was still trying to sleep, so I let it go to vmail.  

I'll probably end up speaking with the second guy who called about the video inspection appointment today or Monday but my question is what does this guarantee?  If it just guarantees you got all the roots and that it will last a year or less, than that is not much of a guarantee for $150.  I already expect to have this done every other year, regardless of what I put down the pipes to deter root growth and usually I don't have to have it done more than every other yr.  Dwayne was getting good water flow, so it seems like the pipe was cleared and I'm pretty sure all the other plumbers who have done this in the past never went more than about 110 ft out to reach the mainline, so the distance he cleared is about the same as everyone else, none of which told me I needed a video inspection.  In fact the topic of needing a video inspection didn't come up until afterwards and it was just packaged around the original service, which leads me to be a little concerned.  I know in arranging the appointment, everyone I spoke to, I told them that most likely the problem was the roots which I have to have cleared every year or 2.  When I told this to Dwayne when he was putting my quote together, he said something odd.  It was something like once he cleared the roots out of the pipe to the mainline, he would see what other problems I had, or something like that.  Basically I was surprised as when I told him what I thought was the problem, he came back with something that indicated that I probably had more than just that issue.  Anyway, I'm trying to get some feedback from a few sources on whether I really need the video inspection and then I will speak with your rep about it and what it guarantees me.

Called Roto-Rooter last night. I had a kitchen sink drain that was plugged in the basement. The tech quoted me $280. I waited until morning and called a local company. (Watson Rooter) They came out snaked out the kitchen line and 100' of the mainline for $120. Took 1\2 hour.

Wash your troubles down the drain! Call Watson Rooter!

Colin (Roto-Rooter) was the BEST! He was nice and explained what needed to be done and the cost before he got started. He was finished quickly and did an amazing job. He was late for his appointed time but that wasn't his fault. He did a complete job and we will use him again!!

Colin did a great job! My shower was completely backed up, even after working on it for a few hours yesterday. He was quick, professional and honored the $100 off coupon from the website. Very pleased with root-rooter

Fast service! Thanks to Bill for getting us back in business quickly at Leadership Pikes Peak.

Scheduled an appointment because the water pressure in my home has gotten weak over the last few days. Was told a tech would be here between 2:30-400 today and that I would receive a call before they came. No one came. No one called. After calling and being on hold for over 10 minutes and being transferred multiple times the Excuse was that they were backed up. I understand being busy and getting behind on jobs but not getting a call to inform me of this is not cool. Customer service has one job, they failed. It would have been nice to know no one would be coming so I wouldn't have had to take work off and sit at home for no reason. Cancelled my service with them and will not be using them for this issue or any future issues.

I had Craig from Roto-Rooter out to my house earlier today.  This guy is great!  Very knowledgeable and performed an excellent job on my main line.  I will definitely call them out for future services.  I am having them out to scope the line tomorrow to see the quality of my drain line and how bad the root intrusion is.  Price was high, but that is to be expected when you have an emergency on a Sunday morning in December, so no real complaints there.  I definitely recommend these guys.  Keep up the great work Roto-Rooter!

Called direct line to Denver location 866-311-1745 and the man that answered was extremely rude and unhelpful.  Following up on work done previously and he was quite short and offered no possible solution(s). Would never use them again!

My service was very fast and on time. The technician Craig Wright #3786 Was professional yet friendly. He explained everything where I understood it and got the job done very quick

I've been using Roto-Rooter for the last 14 years to keep the roots out of my line.  They're the best!  Craig is one of the most experienced techs they have and always does a great job, cleaning up afterwards.

They did a good job of fixing the plumbing in the bathroom.
Appreciate their efforts.

If you are senior citizen beware. They came to my parents house, a pipe got broke, they denied breaking it. Although they were the only ones that worked on the pipes, and the  reason my parents called them was for a backup in the house, but they charged my parents for fixing the pipe. I complained to the national customer service so the local company canceled the pipe repair. And told me their payment comes before my parents plumbing. My parents are 77 years old and my father is handicap. Do a little research and it seems this is a type of fraud they do on seniors.

You get what you pay for!!  Have always used Roto-Rooter for plumbing services and have never had any problems.  They stand behind their work.  Professional, reliable and on time.

Great service, professional and polite. I really appreciated the call from the scheduler giving me an update on when the installer would show up.

John Greenleaf was amazing we had another company out last week who didn't do jack. But John made it sure it worked and wouldn't leave until our plumbing was fixed. No more water backing up in the tub.

Bill & Rob came to my house in a pinch. I was quoted by another plumbing company over $2,500.00 to fix the issue. They fixed it in under an hour and I paid less than $500. Super awesome guys! Great professionalism.. will continue to spread their good name and use them in the future :) Thanks Roto-Rooter!!!

First guy showed up at the end of the day, appeared under the influence, and clearly didn't want to do any work that time of day. He gave me tips on how to do the job myself. Which, did work for one of my issues. The next day, however, I needed professional help. So I called back. A different guy came this time, who was nice and professional. However, he was unable to install the bath hardware I had purchased. Not only could he not install it, he broke the part I had purchased. These guys aren't real plumbers. They're drain specialists, so I will not be calling them for anything other than drain problems in the future. Roto Rooter eagerly made efforts to rectify the situation, however.

Chris came out quickly and I wasn't charged extra for the emergency visit (same day on a saturday). Identified the problem quickly, a clogged line, and was finished and out in 45 mins. Took careful attention to not make a mess under sink, took extra time to clean up afterwards and the service came with 6-month guarantee!

Our service technician was very professional and courteous and provided superior customer service.  We had to turn the water off in our house until the issue with the bathtub was able to be repaired.  Mr. Beard showed up in around 35 minutes from when we called and was able to identify the issue and fix it in a very short period of time.  We just wanted to thank Roto-Rooter and Mr. Beard for the great customer service and positive experience.

Wonderful techs - so kind & very professional. Outrageous pricing- truly. Please, please price check before you commit to anything - I was shocked and the difference in work was about $8,500 cheaper through local plumber.
So grateful I researched and received other estimates. Let's hold them accountable as well as support local companies offering a fair price. (Still in complete shock at the initial quote- hoping people don't overpay in such extremes)

Jorge (6811) just left my house. I called ( which the receptionist was very friendly ) to have someone come out and was told he would be there in an hour. He was on time, professional, friendly, and very knowledgeable. I had a list of things to get quotes on since we just moved into a new house and are noticing some issues. he talked about everything in depth and gave us some options. I would HIGHLY recommend asking for him.

I deducted a start because of price which obviously is NOT his fault since they are set rates. They are roughly comparable to Other major business's with a few things a little more expensive.

I have decided to edit my review. Originally I said I would go back if we were quoted roughly the same price from other companies just to use jorge but I wanted to get multiple quotes.

We ultimately went with another company. There was more issues that we found and needed fixed immediately. We decided on a local owned family and veteran ran company. I'd still like to reiterate that Jorge was extremely friendly however the prices are just not comparable to a family owned local company where you can get the same people out every time vs whoever is available at a company or waiting for them to be done with another job.

We have a rental property that the sewer line backed up and flooded the downstairs bathroom every time water ran.  This was on a Sunday night and the tenants were just getting over COVID and still had a couple days before the end of their quarantine.  Roto-Rooter prioritized our call, masked up and came out early in the morning and found the clog. It required excavating and after fixing the pipe, they ran the rest of sewer line and discovered we had clay pipes with tree roots starting to perforate the line in multiple places. Most likely we would be calling them back in 1 to 3 years for another clog as this was the second clog we had fixed using another company in 8 years. They recommended a product that can be injected into the entire length of line, hardens and becomes a new pipeline, saving us thousands in the coming years because we will not have the issue of crumbling clay pipes or tree roots.  Very happy with Roto-Rooter.

Maureen Vaughn

We were downstairs in the master bedroom & just happened to hear a gurgling sound coming from the drain in hot water closet.  Called Roto-Rooter to get on the schedule before I had an issue.  Thankfully they were able to get us scheduled on the same evening, which was perfect as we happened to be off work.  We own our own business & it is very difficult to take time off to wait for an appointment during business hours.  The technician was prompt, pleasant & very professional. He had us up & running along with some information for future maintenance in a short period of time. Very happy customers!

I had a back-up and they came out the same day and fixed me right up!  The only reason I give a 4, not a 5, is because they're a little pricey.  But it was great service and the tech was really nice.  Thanks!

Colin was an amazing technician. He took the time to show me exactly where the problem was and detailed what he would do to fix it. I'm pretty handy with tools but I know when I'm over my head and need to call in a professional. This is the second time I have called Roto-Rooter this year for their services. I have Colin's business card taped to my workbench. Thanks for the great service!

This company will scam you do not use them. I called them to clean out my drain that was backed up, and of course I need a camera put down the drain we never seen the camera footage, then oh you need a new pipe for 6000. The supervisor will scam you, then he says do it today and I'll do it for 2500 mind me we never seen the camera footage but we paid for it... so I said I'll call the office tomorrow. And the supervisor says oh no they won't know nothing about  me dropping the price. But you said you called your boss to get it lowered. Be careful do not use this company

Dewayne visited our house promptly and fixed all of our plumbing issues right away! He was awesome.

I called Rotor Rooter at 0900 and inquired about a dishwasher install. They immediately set an appointment (same day) and sent Kevin to my residence. Kevin was personable and extremely professional. I would definitely recommend them many times over.

Horrible customer service and dispatchers; total nightmare.  Felt like they were dishonest about the problem and no sense of urgency to get the right parts and fix the issue.  Poor techs that work for this poorly managed business...several days of cold showers were not pleasant or necessary.  Put in several calls and no return calls??  Tom Martino [email protected] will be hearing from us and should hear from you too concerning this circus!

We payed 578 for toliet repair and they put card board under the toliet to make it sturdy. Run dont use them. They are taking advantage on people that are unable to do the repairs on there own and that are on fix incomes. I have pictures i will post and show the work.

Had a really bad clog in our kitchen pipes. We called Roto-Rooter and they were able to send a tech within a few hours. Craig Wright was able to unclog our pipe and we were thankful. He was cheerful, professional and knowledgeable. Glad we called today.

I give one star because the tech was great.  Otherwise I'm not sure they deserve any.
I called  them to snake a main line 70' max.
Got a very fast appointment with no price quote.
Technician will let us know pricing when they get here. Ok makes sense so far.
Tech shows up right on time and quotes me 389.00 plus 100 .00 to R&R the toilet.
Now I have had this line snaked in the past several times.  And never more than 180 IF they had to pull the toilet.
Easy access,45 minutes worth of Work as history has demonstrated.
Tech then calls manager and discounts the price by almost half.Still overcharging. No thanks

However the tech was awesome.
Respectful, and informative. Didn't have a lick of dirt on him. I Wonder why?
I can't recommend a company that has no concept of fair pricing.

We called them late at night to fix a leaky pipe. The gentleman was out quickly and had the parts replaced within an hour. It was a little expensive for that hour which is why they get 4 out of 5 stars

Great experience with Roto-Rooter. We called them in the morning because we had an obstructed kitchen sink that pretty much paralyzed out normal lives. We called for an appointment and they promised to come that same evening. We got a time frame of 3-7p but Craig and Cody showed right at 3p and for the problem fixed in an effective and quick matter, guaranteeing their work for 6 months. Great service, and great results. Thank you

Due to our recent plumbing issues with roots in our lines that lead out to the city, we found a coupon that included a free camera inspection. I was not sure what to expect from that thinking how much I probably didn't want to see inside the lines that carry waste out of our home but sure... why not take a peek. Alex showed up and told me exactly how things were going to play out and what we were hoping to see. He said the lines leading into the home looked great and that was good to hear. The line leading to the main sewer... that was another story. His camera showed little bits of roots there were left over from the clean out a few days prior and then he noticed some sort of back up. Turns out, the city's sewer line was backing up into the end of our line causing our line to essentially get stuck every time the shower would run or dishwasher would drain. Alex called the city and they rushed people out to clean out the city line and take care of the issue.

Within an hour the city workers were outside and they did everything they needed to do and assured us things would be good for quite some time now. They ran their own camera and showed me a picture of the end of my line where it drops into the city line and it looked clean as a whistle.

I am officially a new home owner that now knows way more about plumbing than I ever thought I would! Huge thanks to Alex for his hard work and for getting the city out immediately to take care of their issue.

Service was fast and they were pretty clean.  My only complaint is that it seemed to be a little expensive for such a short and easy fix.

On Friday night I put in a request to have then stop by tomorrow during the 8am-12pm time slot. My washer drain was backed up so nothing too complkcated. They were courteous enough to give me a call around 10am saying they are a bit behind... And then again at 12pm. At 4pm I had not heard from them so I ended up calling a new company and in under am hour they were here. After looking at the reviews I decided to cancel my request with them. I don't mind waiting but I would have liked to have a more realistic time estimate and I understand that things get backed up but I would have liked to be kept in the loop. With that being said, I think I will look at other options before calling these guys.

Seriously,  I couldn't believe how helpful this technician (Craig) was.  This was his last call of the day, it took at least twice as long as he had anticipated, he went waaay above and beyond to keep trying to clean out the outside drain that was backing up and causing all my indoor plumbing to back up.  I'm a single mom and the laundry was piling up, he totally understood, worked extra long to get the problem corrected, and even TALKED TO MY LANDLORD on the phone on my behalf to explain the problem. I'll never use anyone else. This guy is great. AND guess who has 2 thumbs and is now doing laundry??!?!  THIS GIRL!

I just moved in to my new house and 5 days later was getting backup through the washing machine drain pipe. Unfortunately that was Christmas eve. I called Roto Rooter and they set an appointment for a few hours later. The tech showed up on time but was not able to resolve the back up problem but promised to come back at 8:00 the next morning with a bigger machine.
He did show right on time at 8:00 on Christmas morning and was able to resolve my issue. The tech (Craig) did a fantastic job and had a very positive demeanor the whole time. He obviously knows what he is talking about and I would recommend him to anyone who needs this service.
I hope I never have this problem again but if I do I will call Rotor Rooter and ask for Craig.

Called first thing this morning and was told a technician would arrive NLT 12.  At 12:45, after I asked for an update, I was told they were running late.  At 1500, 3 hours late, I called a local company and cancelled my appointment.  No apology...that's what really sealed the deal.  BTW, Leo's plumbing, a local company, was responsive and amazing.

Awesome service, Zac and Kacee did a great job!! My pipe in my back yard bursted and it was water falling in my basement every time we turned the water on. They came in and fixed it and explain to me what happened and how to prevent it. Couldn't of asked for a better job and there pricing is great as well.

cust service was great!  very nice and professional, found and fixed the problem right away.  only negative was price was a bit high, but its nice to know its done right, so I guess you get what you pay for.  Eric was great, explained everything and was upfront about the time and cost.  It was good to have someone that you could call in a stressful situation and know that they are going to get it fixed!

came to my house within two hours.  looked at problem and scheduled two guys to come out and unclog my basement drain.  Yes, it was a little more expensive than others but I got educated to what the other $99 places do.....Roto Rooter trains and upgrades their tech people and it was very helpful to find out how to prevent problems in the future.  Very friendly, professional and knowledgeable beyond what I expected.  Got follow up calls next day.  Will always call them with Drain problems and recommend them highly.

They used to be good. Now, its a joke. They wouldn't move a finger. I had to move my own washing machine, disconnect hoses, turn off this and turn off that. I began to ask what I was really paying for. Now my back is in bad shape.

Go somewhere else. Its plumbing, not brain surgery. You can find someone else better.

Hands down...best service in the area.  If you want a trusted plumber who has the equipment and knowledge these are the people to call.  I've had problems with my very old sewer/septic system and I have tried everyone.  Small business, big business.  No one compares to Roto-Rooter.  If you ever have an issue you can always call cooperate.  That gives me piece of mind.  But I assure you it wont come to that.  These guys have been doing the same job for many years and know how to treat a customer and any problem you may have.  They are also not pushy to do anything you don't feel comfortable with.  Winner in my book!

The lady that I talked to on the phone was very pleasant and quite fun to talk to, her customer service was outstanding, which is why they're not getting one star. However... the gentleman who showed up quoted me 375$ to clear a plugged bathtub drain. I don't know what his plan was, exploratory surgery maybe? Or, maybe the guy thought he could take advantage of us because we were young. Either way, I called another company, and had the same job taken care of for 95$. I feel like Roto Rooter is a good company that is losing business because of bad contractors who like to rip people off, and should do something to keep them in check. That quote was absolutely ridiculous

Called to have my toilet unplugged on a Sunday morning. Technician arrived within an hour and augered out the jam in minutes. He was very helpful too, providing tips on how to fix it myself next time. Kind of pricey at $133 for the job, but I found a $40 off coupon online.

The only reason my review even reached two stars is because the tech was knowledgeable. Please beware of this company. Their prices are outrageous!!! The technician wrote up the estimate and either I misunderstood it or he didn't communicate the cost very well, but ultimately I paid because I signed the agreement. Unfortunately, I was charged $104.00 for two faucet cartridges that he bought for $47.00 due to markup he said. Ummm...over 50% markup??? Second, I was charged $379.00 to replace a cartridge in the bathtub faucet and another in the bathroom sink faucet. To add insult to injury, he charged me $405.00 to run a snake down a bathtub drain that was not even stopped up, just a mild slow drain.  The technician was due to come back the next day and clean the filters in the sink faucets because he didn't have the right tool, but never showed up. Although he told me he wouldn't charge me for that, I'm sure somewhere in that $796.84, I paid for it anyway!!  They are a rip off...NEVER AGAIN!!

Craig and Jason were very friendly, punctual and did fix our problem. If it was simply on their service I would have given 5 stars but $359 to snake a kitchen sink drain line 75 feet? That is an INSANE! Corporate needs to think about cutting costs or our repeat business is forced to go elsewhere.

This is the toilet that the technician said he cleared out on his first visit. It still wasn't flushing correctly and they promised to send a camera out free of charge since the original issue hadn't been resolved but no one ever called or showed up.

Awsome company with great service. We have an older house with alot of drain issues . Craig Wright the service tech has been to our house a couple times in the last few years and always does a great job. I will only use this Roto Rooter for all my plumbing needs.
Thank you
Mary

Colin Hoppe was great, very kind, and highly respectful. I knew what I wanted and he was thorough and quick to organize his tools to get the work done. Not pushy, no gimmicks, it was simply a great experience.

Rich J.
Sodbuster Trail, Colorado Springs, CO 80917

Colin was excellent! He provided great customer service, fixed the issue and made sure I was comfortable with the repair. Also was able to get a great price. Finally they have a 6 month warranty on the work. Would recommend again for plumbing needs.

craig was very helpful and professional he snaked the line twice had me flush the drain  out several times   when craig left my house i was very happy with the service thanks craig he gave me his card and told me if we had any trouble to call him

Waited all day for a tech, who was supposed to arrive between 9 and 1, to fix a gas leak, only to get a call at 10:30 PM telling us they don't fix gas leaks in our area.  Stunning incompetence for a big company that should know better.

I ended up having my dad fly in and by draining the hot water heater, undoing two bolts that hold it in place and then renting a snake from Home Depot and snaking the sewer flush valve we had the job done in an hour for $30. I'm still slightly appalled that a round trip plane ticket and and a equipment rental fee cost less than what I was charged by Rotor Rooter. They at least issued a full refund, if they hadn't I probably would have pursued the matter with the BBB, but at least they had the decency to refund me. Just for fun I called a few other local companies and they knew what the problem was right away and quoted me 1/3 of the price.

Although the technician, Craig, arrived at 6:40 (had scheduled a 4-6 slot), he informed me of everything he was doing, talked me through the process, and cleaned my sink out within 30 minutes. I was struggling by myself, but he was professional and helpful.

I could never find a cost for everything, and after reading the reviews on here, I also feel a little overcharged. I had bought an auger for 25 bucks last night, and I was about 15 feet short of the blockage, he said. So if I had just upgraded the auger, I'd be fine. Sure, a little pricey, but hopefully this will NEVER happen again.
Thanks, Craig!

Very professional and courteous service. Did exactly what they said they would do in the time frame they estimated. Could not be happier and will call with all future plumbing needs. Thank you, Robert, ID#7435!

We purchased a new home and needed to get some plumbing work done.  We had a laundry list of items to be addressed and Ray took care of them all fast.  Will definitely call Roto-Rooter for our next plumbing project.

By far the worst customer service I've ever experienced. I took they day off from work because my appointment was scheduled for 8-10 A.M and they proceed to call me and tell me they're coming later. I don't hear back till 6 P.M that they will no longer be coming to install a new water heater for me and my family. Zero customer service help and a very misunderstanding staff.

UPDATED -
Had to call Roto-Rooter out again because the clog came back the next day.  They sent some jackass who was convinced the clog was between my two septic tanks - it was not.
After hours of screwing with it - I called LEO's Drain and Sewer.  They came out and in under an hour had REALLY fixed the issue.  They used a high pressure water jet to unclog the pipe.  Not only that they sent a camera down and WOW! What a difference!  The pipe was so clean it looked brand new.  1000 times better the the snake Roto Rooter used. AND... IT WAS CHEAPER.

Original Review...
I noticed my toilet would bubble whenever the washing machine was on.    It was a Sunday so I figured it was going to be impossible to get someone out the same day.  Called around and only Rotor Rooter bothered to call me back. They said they could send a guy right over.  Danielle (Wyatt) was tech.  Holy cow does this guy know his stuff.  We have a septic tank and Danielle went over the possible causes. Then he systematically ruled them out until he found the issue.  Not only did he resolve the problem but also sent a camera through the drain pipe to make sure nothing else was wrong.  
cant tell you how happy I was to have Danielle as my tech.  Thank you Danielle and thank you Roto-Rooter.

Overpriced. $400 to put a lid on a T pipe (but they had to pull the toilet- that's why they justified the price) and upwards of $8000 to clean the crawl space (advised it was a full muck out).

Paid $1600 to have the job done elsewhere.

Service representatives were great, although I did call to ask for the plumbers report and it took her all day to email it to me.

I was very impressed with the service Technician (Craig Wright) when he showed up.  He was very professional from the point of introduction to the point of sale and quickly went to work and fixed the problem.  It was no time at all before he had the situation under control.  Our problem was a clogged drain in our basement preventing us from using any water in the town house.  I had spent a great deal of time plunging and used several chemicals without success.  I had spent hours and Craig had it done in under an hour.  My advice to anyone with a drain they can't get taken care of in 1/2 an hour is to give Craig a call and he will have you taken care of in no time at all.

I would give zero stars if I could. Roto Rooter Colorado Springs rips you off. I had a new shower/ tub valve installed and they charged me $1200 dollars. The plumber made over $300 per hour just in labor. SO in under 3 hours they made $934 in labor alone. The guy was here for 2 hours and 40 minutes and  half of that time was him going to get the parts. After talking  with some other company's the job would have been anywhere from $500-700 with parts and labor. So Roto rooter charged double that of other reputable places. This was the first time calling a plumber and I did not have anything to compare prices to and was in desperate need because water was dripping into my kitchen from the upstairs bathroom. I have called corporate to complain and they sent me back to management to speak with Gretta at the colorado springs location. I asked for $500 back as that was only fair but they would only agree to $200 which I still have not received.  If you like wasting money then this is the place to call. BBB has them at an A+ rating because the company pays them for that rating. Average review is at 1 1/2 stars. Make sure you compare prices before making the same mistake I did. I will never use their gouging services again.

I had a kitchen sink leak problem about a year ago. Tall guy, built stocky. Can't remember his name. Came to the house. Blah blah, didn't even start work yet. Just diagnosed, should have been simple. Gave me a quote, I wasn't happy with it. I told them not right now. He then said well we charge $1oo for the diagnosis and if we come back we'll knock some off your bill. They sure forgot to mention that. So I gave them their petty $1oo. Called another plumber and he came diagnosed for free. Gave me a much cheaper quote and finished the job in a reasonable time.

We just had Craig unplug a terrible plugged drain and he was pleasant while he did it. They were able to be here on time though they give a 4-hr window and call about 30 minutes ahead, it worked for us.

Very efficient, didn't need to do anything from inside the house as other company has said in past.
Not drawn out either plus did not leave things in a mess for tenants or landlords to clean up after!!

Craig was on time and talked me through everything he was doing and gave me tips to keep the blockage from happening again! The price was a little more than I was hoping for but I can shower and use my toliet now!

Rotor-Rooter is my go to plumbing company. I live in an older house and they have fixed several major issues for us. If you call for Rotor-Rooter, you'll get prompt, professional and courteous service.

Called in a problem after hours for one of our rentals.  Juan and his partner were there quickly and fixed our situation efficiently with constructive suggestions for preventative maintenance.

I was beyond happy with my experience with Roto-Rooter! They were at my home quickly, got the job done quickly, and their service man was extremely nice and informative. I will definitely be using them again!

Colin and Jason were very courteous and knowledgeable. They found my tub leak that we have been trying to find and fix for years.

I am giving two stars because my first experience was great.We had a plumber come out and replace our water heater for leaking carbon monoxide. The city had to come and inspect it to make sure it was okay. Roto Rooter set a time when we were both at work, and even failed to tell us about it. Now, the city is going to shut our gas off tomorrow. Our plumber also took apart some of our electrical and did not put it back together. The manager at this location said, yeah, well we aren't electricians making it seem they were not the ones responsible for taking it apart. There seems to be no customer service or care after they get your money. We have used this service before but never will again and will not recommend to anyone. Stay away

Update: Pat Swanson did say they would pay to get our electric fixed. It took several months of no heat in our home, but they did help resolve the issue.

Easy online setup for a service call to clear a backed up sewer line.  The service tech arrived when he said he would and offered sound advice for preventing future problems.  Our home is not that old so and the service call included a camera video of the line to see if there was any structural problems.  A little expensive but well worth it and this company has been around for a long time.  The service was good and I would definitely use them again.

Had a minor emergency with a leak I couldn't trace.  My regular plumber was unavailable, so I called Roto Rooter.  Explained the problem and set a time for the afternoon.  Danny showed up and I'm glad he knew what he was doing because he traced the leak to a pipe in my upstairs bathroom.  One small hole in the ceiling and he was able to replace the faulty connection.  He also recommended a company who arrived 20 minutes later to help dry the water damage.  My only negative comment is I thought they were a bit expensive compared to my regular plumber that I've been using during the past 5 years.

I was out of town so my wife had a drain problem, so roto rooter came out and charged her $300 for running a snake thru the shower not the main toilet or even had to pull the toilet for 10 minutes of work that is what you call ridiculous  and please do not support roto rotter again . Very unfair business.

I woke up to a backed up toilet.  It was backing into the shower.  I called Royo- Rooter and they were here within the hour.  They needed someone that could go into the crawl space and Tom arrived shortly.   They already have the blockage repaired.  Tom went above and beyond what was expected!!!  I highly recommend them!!

Roto Rooter was great our Technican was Craig Wright did a great job very timely.  Gave us all our options. One small problem returned and took care of it and took care of the problem. Thank You Craig for a job well done.
                                                      Keith Wittmer Colorado Springs

DO NOT USE THESE GUYS.  We had a hot water pipe bust on a Saturday afternoon.  We called them at 2:00pm and spoke to a dispatcher who said a technician would be out sometime between 5pm and 8 pm.  We inquired about quicker service because we had elderly people in our home who could not go that long without a working bathroom. We were told there was on one else available but the technician would be there within the window of 5pm-8pm and we would receive a call when he was about 30 minutes out.  We were assured we would receive service so we did not call another plumber.  We received 2 calls between 7pm and 8pm saying the tech was on his way.  Around 8pm the technician (Al) called us directly.  He asked a few questions about our issue with the pipe and proceeded to tell us there was nothing he could do for us because Home Depot was closed and we should call another plumber.  We waited for SIX hours for the technician to call us and tell us tough luck, I can't help you!  We called Home Depot as well and found out the technician lied because they are actually open until 9pm on Saturdays.   If the company and their lazy plumber were not interested in helping us, they should have told us that at 2pm when we first placed the call.  Instead, their employee left us hanging for 6 hours and outright lied to us about not being able to get the part.  My husband and I called the store manager, who also lied, telling us that if his tech couldn't get the part, no other plumber would be able to.  Luckily we did not listen to this guy.  We got another local plumber out around 11pm and he had a compression valve in his back pocket that he installed within TEN MINUTES!  Roto Rooter should be ashamed of themselves for their pathetic customer service.  I will not use this company again and would recommend that you find someone else for your plumbing needs as well.  Justin with Anytime Plumbing and Drain was the one that helped us out in Colorado Springs and he was phenomenal.

Rustin was great!  Very considerate of us with continuous updates. It was just a leaky tub faucet, but turned out to be a bigger fix than just swapping out cartridges. He was thorough in making certain there was no more leaking by the end of it.
 I felt the rate was high, but it turned out to be good that it wasn't per hour and instead a fixed rate for the repair.

Dear Roto Rooter service man. You must be suffering some sort of delirium thinking this small frightened woman would ever pay $650.00 to replace a sump pump in a townhome. Or that I was so dumb that I would believe your story of having to wear an air hose  to crawl in a crawl space to install it, per said tech OSHA standards.
Here is what I am fully aware of....you jumped at the first site of a spider, you forgot your flashlight, you  adjusted the price and told me that you were giving me wholesale prices!!! WHAT!? I called your bluff, quoted home depot prices for the pump itself and your efforts to crawl into a hole do not amount to 500.00 for installation.
Listen up...I'm strong, smart and it's time to get the f#*k out of this woman's house.

Sincerely Never Your Customer.

Followup. Left three messages with customer service to have a manager call me back. It's been 3 hoirs. They left a message with another manager.

The Roto-Rooters plumber service in Colorado Springs, CO is the best around. I called late in the day thinking I would be scheduling a service for later in the week, and they came 2 hours later! They are friendly on the phone and have a quick response time. The technician Danny provided a great attitude, great service, and was respectful towards the house. I would recommend these guys to anyone!

Came late at night to clear a clogged main drain. They were very friendly on the phone and in person.  Got the job done and explained everything they did in detail.  They also give a 6 month warranty on there service which I liked!  Would definitely recommend them for your next service no matter what time it is.

Roto rooter - Do not use this company. Lied to me about my sewer clean out. Said they could only go 35 feet with the snake and camera and there was a broken pipe. Even showed me a picture. Gave me an estimate of $7,000 to excavate and repair the pipe. I called out another company and they had no issues going past 35 feet infact they went 186 feet. And we're nice enough to give me a video showing my pipe at 35 feet and through to 186. I called Roto rooter and told my story to the manager and told her I wanted my $350 back. It wasn't until I said I had a video and the name of the company that was at my house performing clean out services did she say she would credit me back my payment. It seemed to me that I wasn't the first person who had called about being lied to by roto rooter and that this is the way the company works. Do not use this dishonest company!

Edit 3/9/22 received a call today from Jay Kolb manager of their Denver locations. He did not apologize for what happened to me. He instead told me how long he had known the field supervisor for 20 years and how honest he was. But they are not friends. According to him. When I told him that the picture I was showed was not my pipes he argued with me over and over again, talking over me and upsetting me. When I said I had video from another plumbing company showing there were no issues with my pipes at 30-35 feet and that what he was saying was not accurate he told me the supervisor was afraid to get his camera stuck. When I said there was nothing there to get stuck on he argued. I told him his company never provided me with a video of the camera work they charged me for. That I was shown an estimate for $7000 to fix my broken pipe, that something is not right and they tried to take advantage of me. I asked for his name to write it down, He didn't want to give me his full name. He didn't call me to smooth things out. Apparently because I wrote a bad review he had two hours to address it per company policy. He actually told me that. He didn't want to call me or apologize for my inconvenience or my having water issues for two days after his company roto rooter was here. he simply did what he had to do and to cover himself and try to cover what was done to me. There was a lot more to the conversation and I was definitely upset by the lack of professionalism and responsibility by this company representative along with being argued with. I don't want anyone else taken advantage in our city. A bit about me, single woman, single mother, over 50 and disabled since 2017. Was I profiled once they saw me? On a positive note, I called roto rooters Colorado Springs location and spoke to Theresa who was professional and kind and will be escalating my situation. I will repeat do not use this company

Edit 3/13/22 have heard nothing from Roto Rooter! But I have found three other people who had the same thing experiences with RR. Be careful!

Chris did an excellent job. He got the job done quickly and explained the issue well.

Jason showed up even earlier than expected. He had all the COVID protection required for safety. He was friendly, professional and got my kitchen plumbing installed and running so I can use my sink, disposal and dishwasher. Great job!

Roto Rooter was very helpful when my water heater broke and flooded my house. Daniel arrived within an hour and helped shut off the water and locate the problem. He returned two days later to put in a new water heater. Despite piping difficulties he problem solved and successfully hooked up our new water heater. I would definately recommend Daniel at Roto Rooter.

In a nutshell: don't use them.

About once every two years, I need to get my sewer lines routed. I know the drill: how much it costs, how long it takes, and what's involved. So I thought I knew what I was in for when I called RotoRooter to come out.

Turns out, not so much. When I called them, I requested a plumber who's been to my house before, and who my boyfriend uses regularly and with great satisfaction. I was told that he doesn't do drain cleaning, so I said, okay. Later, I discovered that he actually does do drain cleaning and had in fact just been out to the boyfriend's to do just that. But whatever.

The guy they sent showed up on time. That's about the only good thing I can say about the experience.

He took an hour to snake my line, which I know takes about 30 minutes, muttering to himself the whole time. Wouldn't look me in the eye. And told me that he thinks the problem is that my line has shifted where it meets the city line. Fine, I wanted to know more about that for sure. So I asked him about sending a camera down there. He told me he has no camera on his truck. What? Really? All the other guys do. But okay. At this point, he's kind of creeping me out, so I just want him done and out of my house.

Not so fast.

He broke the knob that turns the water off to the toilet, and so must replace it. Okay, it was old, I get that. After 15 minutes of muttering to himself, he emerged from the bathroom to tell me that he had to go to Home Depot to get a part. Home Depot is 4 minutes away. This trip took him 30 minutes. During which time, of course, all the water to the house is shut off. He's been here for two hours and shows no signs of moving any more quickly.

And just when I thought it was all over, the guy tells me that the supply line to the toilet (new last year) is leaking. I told him not to touch it. Turns out, it's not leaking at all. He reseated the toilet so poorly that there's a gap between the toilet and the floor, and broken grout.

Upshot: I have no idea if the problem is really fixed. I can't have it properly diagnosed (or have this work warrantied) without scheduling another service call at $150. My water was  shut off for 3 hours. And I'm in for at least $300. Also, there's no way to speak to an actual human being at RotoRooter about any of this.  Next time, I'm calling Bernie's.

The main office called to let me know the technician would be running a little late due to availability. Once Bill the technician arrived he assessed the problem and let me know the cost. He even let me know how much more it would cost if he had to go a step further. Bill was very professional, knowledgeable, personable and very clean. They are a little overpriced after I called around and found out I paid more than most other plumbers quoted me on the phone.

Called and had someone out to the house with-in 2hrs! Mike was very friendly and let us know what was happening and how he would fix it. He fixed our slow draining tub and got us taken care of in quick order. We would definitely use Mike @ Roto-Rooter again.

Nutshell-
Tech guy was super nice

WAY TOO EXPENSIVE. $225 was our price for him to walk up outside, plop his rooter in and work for 20 minutes and walk away.

We asked for estimate over phone, a low end and high end, and they didn't give that to us and said they couldn't because they didn't know.

GO elsewhere. They overcharge and we will not use them again.

Doh! Should have checked yelp! I looked at Google reviews and everything seemed copacetic.  Called them on a Sunday to make an appointment for Wednesday. You're booked for an appointment between 1:15 and 5:15 on Wednesday. Great. 1:15 comes and goes. 5:15 comes and goes. I give them a ring to see if anyone is going to show up. I'm assured they are, albeit an hour late. Ok. A call would have been nice. 6:30 comes and goes.  Give them a call. Techs running late.  Talk to the supervisor.  He guarantees me that the tech will be there in 45 minutes.  7:30 comes and goes.  Seeing a trend here? No show and no courtesy call. Call them again! Ask for the supervisor right away.  He's probably too embarrassed to talk so the dispatcher assured me he's 10 minutes away. 30 minutes later the tech arrives! 8:30 at night! Felt bad for the poor guy. He seemed overworked. The tech was nice enough and helped diagnose the problem.  He said they could come back and fix the problem but after these shenanigans, I politely declined.

Day before Thanksgiving 17 people are supposed to be at my place and my toilet stops up. Called my managment company and they are closed till day after thanksgiving. Not okay. Called rotorooter was out within an hour of my call and fixed it.
Thank you!

Called Roto Rooter today because there was a drain back-up in our laundry room drain in our 50-year old house.
I failed to ask the price of the drain snaking service on the phone (I know...my bad).  I figured it wouldn't be too bad as we have external clean-outs in the front yard by the front steps. I guessed no more than $200.  When the apprentice guy showed up, he said it would be $449 for a simple snaking of the drain!!  What? I gasped out loud and caught my breath.  Talk about price gouging.  I said, No way...that's absolutely ridiculous!  I told him no way in this time of Covid could we afford $449 when people are struggling financially.   He asked how much could we pay? I told him I expected no more than $200 for such a job. He called to discuss my offer of $200 with his boss.  In the meantime, I found another local company that said they would charge $159 for the same work and could be there within 2 hours.  The RotoRooter then tried to charge me $75 for showing up.  I gave him $20 for the 15 minutes he was there and told him to be on his way and to go buy himself a beer.
The other company showed up and did a great job of snaking from the external cleanout pipes and charged me the $159.  This tech was very experienced and knew what he was doing.
Lesson:  Don't be a victim of these companies that pay big bucks to advertise and triple charge folks to recoup their costs.

Friendly, competent service. Great about keeping me posted (calls to update me about next plumber's availability).

Had someone at my door within an hour of calling, can't beat that.  Craig was very helpful and friendly and took care of my shower drain issue quickly.  If I had any criticism it's just that it cost a bit more than I was expecting, but hard to complain when it was handled so quickly and he did point me towards an internet coupon that saved me $40.

We called as we need help replacing the garbage disposal. It was mostly done and they said 100 to 200 over the phone. When they arrived they said 499.00. These people will gouge you and are way over priced. They are crooks and still had to pay 69.00 for them to come and gouge me. These people are just wrong and stay away or be gouged. I made many phone calls and they are all around 100 to 200 and i got it done for 150.00. Enjoy my 69.00 as i will never be calling you crooks again.

If i could give zero stars I would! We had a leak in our main pipe we had to have 3-4 techs come out to seal the leak each tech damaging something inside my brand new home! They spilled sealer all over my washer and dryer had the nerve to get upset once confronted about it. Did inform corporate about the damage they are going to replace our washer (still left us paying $200 out of pocket) and a different washer that won't match my machine as i stated before in my new house! Just unbelievable. The techs who came to pick up my damaged machine lifted
My tile on the floor from sliding the machine on the floor. They stated we were lucky for them to be paying for my washer after they are the ones who destroyed it. Literally use any other plumber wouldn't trust these fools again.

A week ago, I had a simple service appointment scheduled ( a week in advance). I was given the 12-4 timeframe. From there, I took off work and waited. At 430, they called (30 minutes late)and bumped my appointment to the next day from 8-10. Again, they did not show up for that appointment.  I complained and a manager contacted me the following week. She stated that she would schedule the appointment for the next Friday from 12-4, and she guaranteed they would be there by 2. I waited until 5:15, no one showed up, no one called. Probably the worst management I've encountered in some time. Not much you can do about it either, I plan to call the BBB. There are a lot of plumbing companies in the area, save yourself some time and use another company.

Horrible service, horrible customer service. They only did half the job and then our sewer backed up and cost us $2000 in additional repairs. I called and spoke to Ken Rees and was promised a refund - they charged me $359 (which I learned after the fact is about $150 - $200 more than most places.) For weeks I was promised by Ken and Jay Colb they would send me a refund - and it never happened.

I called the Colorado Springs Roto-Rooter office last night when I had a plumbing emergency.   My water conditioner had sprung a leak and the plumbers who had installed it were not returning my calls.   The Roto-Rooter dispatcher was professional and prompt, and after confirming the details of my issue, was able to schedule a plumber to visit my home the very next day.

First thing in the morning Caleb the plumber was at my door and ready to get to work.   We were so pleased with Caleb's work on our issue that we also opened a new ticket to have him do some other plumbing repairs in our house.   Now we are not only on the way to resolving our original issue, but also got some less important plumbing work done and out of the way.   Caleb even worked with the manufacturer of our water conditioner to diagnose the underlying issue.

Caleb went above and beyond, and is one of the most competent and professional plumbers I've ever worked with.   I've been a home owner for a long time, and I only very rarely deal with anyone this dependable.

Super over priced.  Rude.  Waited two hours for a quote for a $100 job. They quoted over $600.  Ridiculous.  Tried to call back the next day to justify it by saying they offer better service.   To clear a drain??  It's not rocket science.   I thing can justify 6x the price for the same job.  Bogus!!!

I had Jason come over today to help me unclog my kitchen sink....little did I know that all I had to do was plunge it, with a little bit of extra elbow grease!! Lol He didn't even charge me since  it basically took less than 5 minutes for him to unplunge my sink...he didn't have to not charge me, but I'll remember this incident, and will be calling Roto-Rooter in the future for my plumbing needs and will always ask for Jason(tech # 5348).

My home is over 100 years old and when Roto Rooter came to snake my line last year they suggested that I have them tie all of my plumbing into one line which included two clean outs.  It was quite pricey but I hired them to do the job.  The job took over a week to complete which should have been the first red flag.  But it wasn't until I hired a local company to assess the foundation of my home was the real issue unveiled.  Apparently, Roto Rooter allowed an unlicensed plumber to work on my home and he only completed half of the job.  Unknowingly to me; ten months of waste had pooled underneath my home.  This has caused termites and foundation damage, neither of which Roto Rooter is willing to help reimburse.  Their response was that these were not related to their work but rather an act of God.  Seriously??  I thought that by selecting a nationally known company that I was protected but I got just the opposite.  I wasn't getting anywhere with the local office so I reached out to the corporate office, but all they did was push my email back to the local office.  Worst customer service I have experienced in my entire life.  I just want to warn others out there to shop around for a legitimate plumber and stay far away from this company.

Bill was my service technician and he was great! He was very friendly and professional.  I thought that the service was a little overpriced. He fixed 2 toilets for me that were both running. I was charged almost $300 to fix one of them including the parts, that toilet is working just fine. The other one was fixed for maybe 2 days, then it started running again. I will have to call them back out to look at it. I still give them 4 stars though because they were very helpful!

We had a great experience with Roto-Rooter! Our washing machine was backing up into the shower downstairs even after I tried to unclog it with Drano. When that didn't work, I called the best known plumbing and drain service I could think of and was astonished with the excellent customer service we received! I was skeptical to call on a Sunday thinking I would be charged double or even triple the amount of a normal service call but that was NOT the case at all!! No extra charges for evenings, weekends or holidays! The drain specialist arrived at our door within 30 minutes after I made the call for help. He was knowledgeable, friendly, and made a great first impression on us. There's a valuable coupon online that saved us $100 on any drain cleaning service too! Thank you #3786 for fixing our clogged drain!

Had a new hot water tank installed in 6/2021. Permit was never pulled, inspection was never done (i paid for this service upon purchase and install), they have lost my invoice all after I paid them $2800. so now 2 years later the inspection was finally done and....it failed.  This is a joke, unsafe and uncalled for. let's see how long it takes them to come fix what was installed wrong.

I ran into an issue with 100 year old sewer pipe not draining at 3 p.m. on a Sunday afternoon. After a call to Roto-Rooter's hotline I received two calls from the local dispatch keeping informed as to when the tech would be here. Josh, (Tech 3139) arrived within the allotted window and was very friendly and helpful. He explained the issue as he took care of it and gave me tips to prevent it occurring again. The cost was WAY below what I had anticipated. Josh made the bad situation bearable and did it in a timely manner. What more can you ask for. I would highly recommend Roto-Roter to anyone with plumbing or water issues. Thanks for the outstanding service!

Caleb from Roto rooter was so sweet and hardworking got the job done so happy with the service

The window they set up for us was 9am-3pm. They didn't end up showing up until after 4pm. Once they did show up they were able to complete the job in a decent amount of time.

I had a water heater go bad, water on the floor, etc., on Memorial Day.  I wasn't sure I could get help on the holiday, but I called the 800 number. The repair guy was at my house in well under an hour.  He went to get parts, swapped out the unit, and everything was complete 3 hours after I called them!

Caleb M. was polite, professional, knowledgeable, and fast. I am very impressed with this service, and will definitely recommend them.

Very friendly staff and fast response. Expensive compared to other companies quotes, would be 5 stars if more affordable. Other companies could not come out for days and these people came out same day within hours. If you do call them, ask for Craig. He will not do you wrong.

Our kitchen sink was recently clogged up and we called Roto-Rooter to fix it.  Within a couple hours a Roto-Rooter technician (Rustin) arrived at our house.  He was professional, courteous and most importantly withing an hour had our sink de-clogged and working great.  Rustin was fantastic... 5 stars for Rustin!  The downside of our service call was the price.  We were charged $229 which was considerably higher than other service providers in town.  $150-175 is still a little on the high side but reasonable given the excellent service we received.  Please look at adjusting your pricing or in the future we will go with a different service provider.

Today my washing machine drain decided to back up! I looked online, saw roto-rooter had a great coupon - $40 off.  
They also guaranteed a quick arrival time.

I called them, explained my problem, within 30 minutes I had service Technician #3786, also known as Craig, at my door.  He was friendly to my 3 dogs, which to me is a big plus.

He looked at my drains, saw that it was an inside house issue, he cleared out my smaller indoor pipes (the ones that lead to my outgoing sewer pipe) and explained to me over and over again how this was not the same thing as my outgoing sewer pipe - two different issues, but mine was only the indoor pipe and could be easily fixed. (yeah, I'm a bit dense with these things, but he was very helpful and patient with my confusion, and answered my many questions).

He helped me find a different coupon that would give me $100 off the total price, and he sold me a drain cleaner that will help with the sludge that builds up in my pipes.  

Within one hour from the time I called Roto Rooter service technician #3786 (Craig) was driving down the street, job complete.  I am a very happy customer.

As good as it gets. Bill explained the underlying plumbing issues to me and gave me the least expensive option to solve the problem. Old fashioned courtesy and customer service.

Colin was our technician and he was awesome ,very knowledgeable and installed our water heater quickly. He even had to rearrange some piping that was not up to par. We appreciate him coming and fixing our issue even  working after hours to get the job done. It's so nice to work with people that value their craft and have great customer service! Thank you so much Colin!

Woke up to a basment that was flooded washer was pouring out of drain. Called Rotorooter and they were great and saved the day Tom Bailey came and got the situation under control was so helpful and friendly. I am so glad he was able to fix it for less than I expected.

i called rotor rooter and they sent the nicest man. bill 3778 unclogged our toilet and was fast and professional.
glad i called rotor rooter!
will recommend and use again!

Scheduling was easy but getting the company here to do my work was a little more difficult.  Once they arrived, they were efficient and got the drain problem resolved in less than an hour.  I would use this company again but allow for more time for delays.

Hello all yelp users
My experience with roto rooter probably not new to some of you. This isbonebof the worst companies that you can deal with
My problem with them was 26 months ago when I was at work and my wife  called me telling me that our basement had water and the drainage was backed up so I told her to call them and pay for snaking the pipes which would be about 200$ max.
The problem was not doing the job or not it was about them telling her that our pipes were so old and broken and snaking the pipes would not solve the problem and they scared her by saying the water would run under neath the house and would damage the foundation and she must change the pipes which was 5 to 7 thousand dollars their exact words where pray that you don't need to fix it from the street because the utilities will charge u up to 20 thousand. She was very scared and signed an agreement with them to fix it for over 5000$ .
Next morning I waited for them kicked them out after a big argument with their supervisor who was a piece of sh**  and I talked to their boss in Denver who told me that they will give me 2000$ discount if I let them finish the job and leave them a good review. I got second opinion and nothing was wronge with our house pipes and its been more than two years and Nobproblem since then
Their lawyer sent me papers saying they were going to put a lean on my house I contacted BBB and i filed a claim against them and then they were begging me to let it go and I dropped the charges and we all walked away
PEOPlE be careful always get a second opinion and don't fall for scam like that
I wish I can leave them negative 5 stars review
Never use roto rooter again and I hope their company goes away for good.

Roto-Rooter did a good job of unclogging a kitchen sink drain.  
The response time was fast and they did effective work.  Only reason I gave them 4 star is
that this procedure was rather expensive...but you get what you pay for.  They do give a 6 month warranty on their work

I would leave 0 stars if it let me.  I have been using this company for almost 13 years.  They were always late but the technicians were nice so we stayed with them.  However this time,  I called before 5pm on a Tuesday to get a tech out as my floor drain backed up.  They couldn't get out so I asked for after 130pm the next day as I had to work.  They never showed up!!! I called and spoke to my dispatcher Tom, who said I was next on list and should be 15 to 20 minutes but he would call within the hour.  1 1/2 hours later I cal back get a rep on the phone, Porchia,  who was rude and then transferred to Tom again and he is how can I help you? Really you know why I'm calling and then when I gave my reason why I was cancelling he got rude as well because I called him out about not calling me back.  I well never use them again.  And we had to call minimum 3 times a year.

Things did not start off well.  I was given a 3 hour window (11:00 am to 2:00 pm).  When no one had showed by 6:00 pm and no word on when anyone would, I had to cancel for that day.  Once a plumber did arrive on another day, he was very informative and solved the problem quickly.  I consider the $350 charge to be extremely high and I doubt I would call them again, but the technician did a good job.

We had a main line backup and I called at 6:40 pm.  I was told they would give me a 2 hour window and the technician would call 30 minutes prior to coming out.  I still hadn't heard anything after 2 hours had passed, so called to check where the tech was.  I was told they were very backed up (no pun intended) and we were probably next.  After another 50 minutes, they called to say they weren't going to be able to get to us tonight after all.  I was told they'd put me on the emergency list and she couldn't even give me a time when they could come out the next day!!  What a joke!  Why advertise they're available 24/7 if they're not?  Will NEVER call Roto-Rooter again!