Brutus S.

10/05/2020 12:00:00 SA

Don't let the nice commercial on t.v. fool you, I believe we did, but it won't happen again.

A week ago, my Mom had contacted them because her furnace was not working. She understood there would be a trip charge of $49.00, and that they would assess what the problem was and make the necessary determination from there. She ended up with a $163.00 charge, which included a diagnostic tool charge which was used to assess the problem. Ultimately, the fix was to clean the batteries in the thermostat and tighten up a loose wire. Once this was done, the furnace once again worked. I had asked her if they checked the thermostat first, she replied no, they went to the furnace with whatever tool he had. So my thought is that had he went to the thermostat first, he could have cleaned the batteries, tightened the wire, and check if worked. And this being the resolution, he would have simply been on his way, so I believe the $163.00 was added on there as part of their tactic, so beware.

09/24 [Thur]: I called immediately and asked to speak with someone in charge, just to bring these matters to their attention. They said that someone will call you back immediately, but they never did.
09/25 [Fri]: I called again in the morning, they told me the manager was in a meeting and that they will have him contact me as soon as he is out. I left my name and number; however, he never called.
09/25 [Fri]: I called again in the afternoon and asked for the manager, and they were surprised he didn't call. They said that another person named Matt would give you a call back probably Monday, if not Tuesday.
09/25 [Mon]: No call
09/26 [Tue]: No call - I finally called at the end of the day, telling them that I doubt anyone will call because they don't want to deal with an unsatisfied customer. Roughly 20 minutes later, Matt called.

Matt was very stern and did not want to listen to the customer. He said that if my Mom saw him go directly to the furnace that she was mistaken and must have been seeing things. He began to detail a list of activities that this gentleman did and stated several times that he was as there for a total of 1 hour and 43 minutes so he obviously did quite a bit of work there. He repeatedly told me this.

I contacted my Mom and she has the ring doorbell with video evidence that this gentleman showed up at 3:30pm and left at 4:33, which is slightly above an hour. So if he wrote down 1 hr and 43 minutes, then I think Matt needs to have a better understanding of what his guys are doing and start listening to the customers.

So beware of their upcharge tactics. I know that we will never utilize their services again.

Bernie M.

04/03/2023 12:00:00 SA

Plumbline installed my water heater 4 years ago. The pilot light went out every time I turned on my exhaust fan. So I stopped using my exhaust fan. Now the pilot light went out on a Sunday. No one answered the phone and no one called me back. I called another plumber to try and light the pilot. They could not. Plumb Line finally answered the phone on Monday, said they couldn't get anyone out until Tuesday. Then I get a call on Monday telling me someone would be out. This 4 year old water heater need a gas line valve replaced. This almost new piece of junk they sold me is going to cost almost $1,00.00 to fix. I suggest calling almost anyone else for a water heater. Unless, of course, you enjoy cold showers. A water heater should last longer than 4 years.

Shane M.

01/07/2015 12:00:00 SA

I called and made an appointment on Monday for a Wednesday 10am-Noon time-slot service call. Then I received a call from the service 5 mins before the appointment that stated that my service technician would have to stay on the job he is currently on for the remainder of the day and they wanted me to reschedule. Well I have already taken time off without pay today, so you want me to take another day off for the POSSIBILITY that you will show up next time...I think not. If you think about the time slot mentality, this service individual would have to cancel at least two more time-slots (12-2, 2-4, and maybe even 4-6) on individuals that are in the same boat as I am. The person that had the 8-10a slot and their scope-creep should have been rescheduled instead of canceling on at least 3-4 people that had hard appointments. Would have given zero stars if it was an option.

Ross S.

4/15/2014

DO NOT use this company! Plumber, Jeff, showed up and took advantage of my 75 year old father-in-law by charging him nearly $800 to extend a gas dryer line a few feet in a very accessible CONDO basement area. (this was a printed price in their price book which of course is THEIR concoction. This job required No welding - just tubing and standard connectors + 1 1/2hours of time.

I called their main office to complain and was promised the Mgr (Matt) would get right back to me within 5 minutes. I was transferred to Matt's voicemail. It's been two days and still no return call to me...and no call to my father in law.

I researched other highly YELP recommended plumbing companies and they said the job should have been between $250-$350 tops. (we videotaped the work on an iPad so they could actually see it)

Again, DON'T LET THIS COMPANY SWINDLE YOU. I don't normally write letter like this but I am the author of several best selling business books on Customer Service and Customer Experience...and it is my duty to report this kind of horrifying behavior.

Preston F.

03/02/2016 12:00:00 SA

Once again, Plumbline came through , had a backed up toilet, the were set to be here between 12 and 2, they called and came early, the Tech Amon took care of the issue fast and was as usual very friendly and professional

I strongly recommend this company

Great job guys.

nick c.

09/02/2011 12:00:00 SA

I am in the homebuilding business, so I appreciate good, efficient customer service, and I am aware of how much services should cost. When my wife was home alone, a severe leak developed under the kitchen sink. Plumbline responded quickly, professionally and with a fair price, to solve the problem within an hour or two. Their tech was knowledgable, efficient and fair , when it came to the final price.

Wendy C.

11/16/2012

Great customer service! My tech was was right on time even early (it was ok'd with me) very knowledgeable and explained everything very well!
We will definitely use them again!

Julie G.

04/08/2017 12:00:00 SA

BUYER Beware!!! I used these guys because we moved into a house with a water softener and we liked the deluxe feature of this swamp cooler which drains itself daily and reduces mineral deposit build up. I received a few quotes, but went with Plumbline because I thought they knew what they were doing and offered this self draining swamp cooler. BIG mistake!! They turned on the swamp cooler and flakes of debris started flying out and they just continued to let it run. They said they could have replaced the old ducts, but didn't think to offer it...even though the old one was falling apart as they removed it. They left our wall ripped up and used a non matching outlet plate, so I had to go and buy a new one and paint the wall. After a month of install, our ceiling below the swamp cooler began leaking. We called immediately and had someone come out to take a look and instead of just telling me it was leaking because THEY didn't install the hose correctly, he had me go on the roof to show me. They had an outside contractor come over and fix the ceiling and repaint it and it took a week. If my husband and I didn't work from home at the time, we would have had to take a week of vacation time to let the worker in and out. Plumbline never asked if we worked from home or were inconvenienced in anyway. I also spoke to the manager and he said he would be sending us a gift card....still waiting for it!!!

Jeff O.

10/08/2016 12:00:00 SA

If I could of gave a big fat zero, I would have. Called plumbline to get an estimate on a new furnace install. Phone rang and rang. Hung up the first time, figuring they were busy. Tried again an hour later. Let it ring and ring until I got an answer, it was a voicemail. Left a message stating I was in the market for a new furnace install. Left my info and waited for a call back. 24 hrs later nothing. Called another company and they sent someone right out. I will have a new furnace in three days. Sooner if my schedule worked. Just heard a plumbline commercial on the radio and that's what prompted me to write this review. Practice what you preach people because as far as I am concerned your service is bottom line. Wait I got no service. No recommendations from me.

Tom B.

12/13/2021

Horrible, horrible, horrible. I had an appointment scheduled to install a gas line to my kitchen. Made the appointment 3 weeks in advance. I was having a gas range installed and needed the gas line installed on a Friday, gas range coming the following Monday. I got a text from Plumbline at 9:30 Friday morning saying I needed to call and reschedule. I called, was on hold for 20 minutes, the whole time a recording kept saying how their customer service was so great. I'm told there is one called ahead of me. Finally the phone rings for an agent, then it tells me they are still busy and now there are two callers ahead of me. I left a message, no one called back after an hour, so I called. I got through and was told the appointment was cancelled due to weather. We got a dusting of snow that morning. I was told the next available was the following Tuesday. Worst service ever. I will never use Plumbline and will let everyone know how bad this place is. They couldn't care less. Screw you, Plumbline.

brian m.

3/14/2012

Faran was very efficient and professional, always remember to wear booties over his shoes while inside, he worked very quickly, always explaining what he was doing and being very polite. When it came to pricing he explained the entire cost up-front and once we decided to go ahead with the repairs he was very quick and effective.

Jessica D.

4/29/2021

Corey was the service professional who came to my house to give me a quote on AC. Not only did he wear an unprofessional political mask when he came to my house- he would not wear it properly.
Wearing a racist Blue Lives Matter mask is completely unprofessional to a home visit. Even a teenager could figure out that you shouldn't wear overtly political clothing when working customer service.

After I told him about my covid concerns his ill fitting mask would not stay up and fell down at least four times when he was near me. Even when I would step back he would walk towards me- with his nose hanging out of his mask. I told him repeatedly I'm not vaccinated yet.
When I repeated to him my Covid concerns he dismissed the fact he wasn't being careful. I would never dream of treating a client in their home this way. After seeing his representation of Plumbline Services with their lack of basic customer service, outrageous quotes, and lack of safety I would not recommend anyone using their services.

Robert F.

6/18/2020

I called to get my AC serviced for the year. It took 3+ weeks for an appointment. Got a call around 8pm the night before my scheduled appointment saying they could not do it and the next available appointment is 12 days later. Not a very reliable company be wary. Most companies would push every appointment back approximately an hour until they catch up and not put you back in the rotation. Don't believe all you hear

Joyce P.

11/26/2013

We have had problems with our furnace several times and called out different agencies since each time !) the service call was EXPENSIVE 2) they didn't seem to solve the problem. We called Plumbline and they were able to come out the next day. Clinton was prompt and thorough and showed me a part which was corroded. the furnace worked for two weeks until it went out again. We called Clinton and he was out the next day, saw the board was burned out (came out on Saturday). He had to order the new part and came out on Monday (his day off) to be sure the part was installed properly. We bought the service contract the first time he was out and true to word, we did receive a discount on the service and part

Julie T.

12/28/2016

David and Daniel were fantastic. They responded immediately to my request for a home evaluation, answered questions without a big pitch, and did not waste any of my time. They were able to install a system for me today, which was great. The job was professional, they explained what they were doing, why they were doing it, and showed me everything I needed to know before they left. I highly recommend Plumbline.

Jules S.

8/29/2016

I had Plumbline come out for a AC Tune up (as stated on their advertisement). Aaron came in and removed 2 panels on the furnace, looked at it and removed the furnace filter. He then proceeded outside to the AC unit, opened it up and told me it needed cleaning. Well, what's a tune-up? Maximizing the performance and efficiency of the unit is what I thought....maybe some cleaning and adjusting?? Aaron called his manager and the manager told me that Aaron was filling out a 60 pt inspection list. Unfortunately Aaron must not have known to fill this list out during the inspection as Aaron didn't have any list on him. Anyway, I ended up talking to the manager about the difference between a check and a tune-up. Aaron told me that many customers confuse the two terms and he has mentioned it to the managers, but they don't want to fix it. So I'm not interested in having a company come out that wants to confuse their customers.

Jim B.

9/21/2016

BUYER BEWARE!!!

Very disappointed. They tried to rip off my elderly neighbor. They reported her entire electrical box in back yard needed to be replaced for over $1000 dollars when all she did was blow a fuse.

They were at my house once and two trucks showed up for a minor leak. All they did was try to up sell me on repairs I did not need. It's as if the workers were paid on commission.

I ask Plumbline that question. Are your plumbers paid on commission or some type of incentive plan?

Doug Y.

9/21/2017

We recently sold our townhouse, and the buyer asked that we certify the furnace due to it's age, so we call plumbline about their 29.99 tune up special and the service tech came out and serviced the furnace, now the fun begins, my wife calls me in a panic saying we need to have the capacitor replaced and a 1/4 turn hand gas shut off valve installed, the capacitor and valve will be over 400.00$ I said wait let me talk to the service tech. and he says the capacitor is only showing 3.5 ohms and it should be around 7omhs. I said wait i'll be right home. They tried to sell me a 4.03$ capacitor which I purchased and installed myself for over four hundred dollars, and the valve I replaced myself. Please be aware of crooks that say they are honest, because most plumbing companies are wolves in sheeps clothing. do your homework don't be taken for a fool they prey on people not knowing anything about what they are selling you

The home depot
Packard 370-Volt 7.5 MFD Motor Run Oval Capacitor

Store Sku # 1000801236
Internet # 204417183

$4.03

Glen M.

10/31/2015

Had a gas leak (fireplace) David came and provided the best and most professional service, it was unbelievable! They seem alittle expensive but they provide great service and go above and beyond expectations. We have used Plumbline before and always have been happy with their work. They show up on time or earlier and give a price before work begins! I highly recommend the company! Their work and people are fantastic.

Michelle G.

08/03/2022 12:00:00 SA

Calling a plumber is never on anyone's bucket list, but today we had a good experience with Plumbline and didn't pay an arm and leg to unclog a sewer line. They came the same day and were much more reasonable than every other company we called. We were grateful they sent Kallem who was professional and thorough as well as friendly and respectful. I wish every service person was as easy to do business with as Kallem.

T R.

8/24/2018

I will never use this business. I scheduled service on an AC unit for service in June. I made the appointment 4-6 weeks prior. On the day of the service they called to say that they could not make it that day. I asked then when? They said in another 6 weeks. I guess they cannot keep their word.

I called another service and I got in in less that a week. Maybe the smaller accounts do not mean anything to this company.

If you cannot keep an appointment, what can they keep.

WILL NEVER USE THIS COMPANY OR RECOMMEND THIS COMPANY TO ANYONE.

Bobby G.

03/03/2021 12:00:00 SA

This company did a good job on a collapsed sewer line (14,000 dollar) job. My complaint is a manger named Brett who makes promises and does not follow through. Not once, but twice! Did not give me the courtesy of a simple phone call after spending $14000 ! Moron!!!! I will go else where for the next fix!
I am adding an xtra star because Lee from Plumbline had the respect and courtesy to call and offer a sincere apology.

Doug H.

1/19/2012

False advertising was used to get me to call them.
The did not fix my water heater and charged me for a part that did not fix the heater.

I did have to call another company to come out and fix the heater.

Wrote a letter to the owner but did not receive a call back or even a letter.

I would not recommend them for anything...

Katie C.

6/20/2016

I called to make an appointment with Plumbline to take advantage of their Main Line Clearing special. My appointment time was 10-12; at 10:00 they called to say that not only would they not be there during that time, but no one would be coming out at all (You expect me to believe that by 10am you have so many emergencies that your entire fleet is busy for the rest of the day?!) Despite my disappointment, I rescheduled after they assured me that once you've been cancelled on you get bumped up in the system so that it doesn't happen again. Well guess what?! I had an appointment today between 5-7, and at 2:00 they called me to give me the same speech again. We're sorry, we had an emergency come up, no one will be able to come out to see you. Clearly the only way to get Plumbline to reliably show up is to have an expensive emergency - don't bother trying to take advantage of their low-prices for general services.

Al K.

12/17/2022

We called Plumbline and asked to have a technician come by to connect the water line flex pipe from the Refrigerator to the copper line. The technician arrived on time took a look and told us he didn't believe he had what was needed to complete the job. He gave us an estimate (we thought) for $499. I took a look and made a suggestion, i.e. just connect the flex pipe (two female connections) to the two male connections. He attached the flex pipe connection as suggested and done! There were no parts used from his truck. Once finished he gave us a bill for the 30ish minutes of work, $499, no change to the estimate at all, we paid, what should we do.
We called Plumbline and asked if the $499 was the right price for 30ish minutes of work, took about 1 week (and many calls from our side) to get a response from someone. In the end we were not given an answer as to the hourly price. We were told it all depends on how far the technician has to drive, cost of the truck, gas, insurance, etc. basically a runaround. We were offered $25 off for parts not used plus an additional $100 because we were not happy, just didn't make sense.
ONE THING IS FOR SURE, WE WILL NOT RECOMMEND PLUMBLINE TO ANYONE, ON THE CONTRARY, WE WILL GIVE THEM OUR OPINION.

Ruth C.

1/28/2011

Save yourself frustration. I had them replace my water heater based on an inspector's recommendation...only to find out that inspector was on their company board. Talk about conflict of interest!

The water heater they installed was not efficient and when I asked them why I didn't get a more efficient one, I was told no water heater is going to be rated on the efficient side. I let it go...only to find out my neighbors, who didn't use them by the way, got their water heaters replaced and theirs were rated efficient.

Ugh! I too was way ripped off initially (e.g. cost was astronomical), but was able to negotiate a more reasonable. but still way more than I should have paid price for what I got.

BTW, to make it even worse, when the county inspector came in, it failed inspection and they had to come back to fix it.

My overall experience was all around thumbs down. They even sent me some of their coffee mugs and treats...of course I just threw them away.

Jeanne M.

05/11/2015 12:00:00 SA

We called them for their mainline special to clear it. They came back, after tearing up our downstairs, etc., which is a completely finished basement, and said they they needed to go through and find the leak in our mainline. With everything torn up and apart, they demanded $6000 in cash before doing anything more., We had to take out a loan at Wells Fargo to pay them. They COMPLETELY destroyed our front yard, two flower gardens, throwing bricks and stuff on top of our flower beds, and left our yard all torn up and in a state of massive destruction with NO PROOF that they have indeed found a leak and repaired it. The plumbing was left uncovered during a week of rain and then 4 inches of snow, and once more our basement flooded and my husband had to go buy a sump pump and drain the bathtub, toilet and drain in our basement that their repair did not fix. These guys are CROOKS.
We paid them over $6000 and then spent another $500 to establish a sump pump. We still have to pay someone to repair our front yard, and replace what was destroyed AGAIN by the flooding of our basement. I have pictures to PROVE everything that I have said. DONT TRUST THESE CROOKS!! They are THIEVES and CON-ARTISTS portraying themselves as plumbers. Oh and even though we thought it was understood that they would return our yard to its original state, they wanted an extra $1500.

Jeanne Major
Thornton CO

Joy B.

10/01/2018 12:00:00 SA

This company tried to get me to spend 5600.00to repair sewer main line; I hired a wonderful drain company, Hankel's Drain Cleaning, and for:$140.00 my problem was fixed! I was devastated when I got plumbline, bid. A friend told me to get a bid from a drain cleaner, and I amso glad I did. Plumbline is obviously determined to get as much money as possible from unsuspecting customers. I wish I could file suit for unethical business practices.

Jolanda W.

12/29/2018

Called for a heater check. Price was right but what a hassle and not sure if I got an actual check up.
First you have to call to let them know that you want to schedule an appointment but they can't do it. You have to wait for the scheduler to call you back. They called and we scheduled the appointment. They called again and wanted to schedule an appointment (told them we already had one). They called again to verify (sigh).

They called to let us know they were on the way.
They require to sit down and spend 10 min talking about how your airflow and heating is doing, etc. tech put the heater on manual high temperature and promised to adjust it before he left. They spent an hour checking the furnace and hoses.

Then a sit down of the bad news. The tech pointed at a picture of clean and dirty generic coil and stated mine looked more like the really dirty one. I asked if he took a picture of mine and he said no.

He than produced a list of all the things that should be updated/cleaned/changed.You can become a member and get cheaper prices. The whole thing was like a timeshare presentation.

We stated we were not ready to spend that kind of money but like a copy of the items they recommended to address to think about it. Nope. No copy given. He promised to email it. Never happened. They also never put the temp back. Not that we can't do that but it shows a lack of detail and attention.

They did follow up with a phonecall but wasn't able to take it. Would have been handier to have received a survey in email.

Tsu D.

2/13/2023

In my fair evaluation, the service performed was appropriate and expected. However, the service relative to the cost was not a good deal, because the price was unreasonable for fixing the loose wire in the main circuit. That is, the main circuit breaker had one of the main wires loose, causing my house to lose 1/2 the power (only certain areas lost power). With the labor of tightening and replacing the main circuit breaker, the total was almost $700. The service outcome was expected, but it was not a good deal for the high cost. I assess the service/goods relative to the price, because of the cost-benefit analysis. Another thing is that Plumbline only asked me to provide a review if I thought the service was 5-star, which is a clear indication of a biased invitation.

The technician Aaron Bookman was courteous and professional. My only dissatisfaction is the high price Plumbline charged. The pictures attached below are the main circuit with one of the main wires loose. The circuit breaker has discoloration due to arcing but still is functional not broken as Aaron thought (I kept it for my record). I took Aaron's recommendation regardless and replaced it just to be on the safe side.

The price of nearly $700 includes VIP and the reason for buying it is because the price is almost identical without the VIP (i.e., +$2.00 without the VIP). It is a service that I am unlikely to use, but the two-dollar discount is still better than nothing.

Rachelle L.

9/17/2018

My washing machine drain was clogged. I called Plumbline to come unclog it. They told me it wasn't clogged and they needed to put a camera down there to see what was going on. Brandon Wilcox came out and looked with a camera. Low and behold he said my whole 12ft of cast iron pipe was disintegrated and they would need to jackhammer my basement floor and put new pipe down. He wanted to start in three day all I had to do was sign the contract and pay $20,000. I told him no thank you. He then emailed me telling me how bad it was to not fix it and quoted me $10,200 but they would finance it 9% till it was paid off.
I called another plumber they tried very hard to find this Disintegration of my pipe but couldn't find it. Seems as though all it needed was a good power washing. Whatever you do don't use plumbline!

Karen E.

9/20/2022

I had a backup from my kitchen sink that caused laundry room to flood. Eiteene and Joshua came out and quickly and thoroughly assessed and fixed the issue. They were on time, polite, efficient, professional and inexpensive. I highly recommend plumbline. They have earned my future business.

Georgia H.

06/07/2017 12:00:00 SA

Plumbline Services was excellent from start to finish. They quoted us a start time from 8-10 am, but they arrived 15 minutes early which was great since most companies are late. Mike J and Angel were very professional and explained everything after install. I HIGHLY recommend Plumbline Services for your plumbing, cooling, heating, and electrical needs.

Crystal J.

8/23/2023

Everything with our experience was positive. From the consult for a price quote to the installation. Our tech, Jeremy, kept us in the loop about the timeframe during installation and discussed any road bumps they hit along the way. We have used plumbline for both plumbing and electrical now and highly recommend them to anyone looking to utilize any of the services that they offer.

Debra P.

10/26/2022

My furnace was making a loud ginding noise. I called Plumbline and they were here and so nice and professional.
It was the barrings. He was quick going to get the parts and back to replace the barrings. The best news was it was under warranty!
He gave me tips for my A/C for next year and he told me abt the VIP.
I'm very happy with Plumbline services! I highly recommend Plumbline!

David R.

7/17/2018

DO NOT USE !! After years of using them for simple plumbing line problems we had the come out to replace a pressure valve on a boiler. They charged over $800 for less than an hour of time and $50 in parts . They totally took advantage of my wife since I was at a conference and gouged us. I would of told them to take a hike with that estimate as the valve was replaced about 5 years ago for $250. Total Ripoff !

Katie H.

10/24/2011

Don't go here! I called on Saturday because we had an oops while trying to fix a shower. We had to turn the water off so we were looking for Saturday service. They came quickly and quoted a price of nearly 1500 dollars. Some of that was extra to drill into the dry wall behind our shower. Called another plumber. He told me to get a shark bite to seal the pipe (from home depot at cost of about 6 bucks) and that would allow us to turn on the water to the house until he could come on Monday. His charge...255. No breaking up dry wall. Plumbline works on commission. They may be on time and nice, but they charge a small fortune. The overcharge is so high it is unethical. The fact that he told me he needed to do extra work to complete the job and wanted to charge for it is absolutely unethical. Stay away from Plumbline.

Dan P.

6/22/2023

Bought the service contract for my HVAC.
Pros
The technicians are professional and pleasant.
They communicate the arrival times very well.
Cons
Every service call includes a major fear based sales pitch.
Maintenance is ridiculously expensive.
A $13 capacitor costs $400, replacement time is 10 minutes.
They charge $1000/pound for freon, not including labor! Freon is available in town for an average $90/pound. You can buy 32 pounds of freon for under $700.
Their only goal is to get you to replace your HVAC system.

Terry T.

5/18/2013

On May 16, 2013 I was given window of 1:00 - 3:00 on May 17 for a technician to replace our garbage disposal. At 2:55 on the 17th I received a phone call stating the technician was on his way and would arrive shortly. At 3:50 I called Plumbline to let them know the technician has not shown up and was put on hold. Finally the person at Plumbline simply stated the technician was called back to the previous job and would be arriving later. I asked why no one called me to let me know of the delay and the response was they tried but the phone went dead.
I was disappointed they did not show when promised but would have been willing to work with them until the lie about a phone going dead ... really?!
I cancelled Plumbline and called Brothers who has given us a 10:00 - noon window on 5/20 ... we'll see how that goes.

Kerri P.

12/05/2013 12:00:00 SA

Friendly, on time, professional. However $102 later (47 trip charge 55.35 diagnostic charge), it's a mixed bag because the $47 trip charge was the only charge I thought I'd be paying to see if something was wrong, even after I asked the screener what it would typically cost. I would not feel completely over charged if she had just been up front with those costs in the first place. This appointment/diagnosis took all of 15 minutes. The review is low due to the cost. I will be looking for a new plumber to use in the future.

Kelly J.

06/05/2020 12:00:00 SA

Avoid them! During a yearly furnace check up, the technician showed us a picture of a problem with our furnace and gave us a quote of over $1000 for repairs. I called a different company for a second opinion and he said that our furnace was fine. Beware, they are scammers!

Dave B.

6/30/2017

Called on Thursday and tech did not arrive until Sunday said we need a new hot water heater but none in town. was told he would order it and would arrive Tuesday. Din not hear from tony than called the office they said tony was out of work. They said he told us they needed a credit card to order hot water heater but he never told us that. My tenants have been without hot water for a week . Plumbline dose not care from other reviews I guess its a hit or miss weather you get good service. I would not recommend them and will never use them again .

Phil W.

8/30/2012

Our A/C stopped working on Sunday, I was out of town so I called Plumbline to come look at it. My wife was only one there and the Tech gave said he could fix it for around $900-$1000 and that it would be a permanent fix and he thinks will need a new unit. Gave us the option to put a band-aid on the A/C unit for now for $1000 or replace it for $4500. My wife called me with Tech at our house and i spoke to him on phone, after i questioned the needed work he said could do for $850. We thought we had no choice and set up appointment. The next day i called 2 competitors and they said the work he suggests you need you DO NOT need and the one piece you do need he is way over priced. That day I canceled with Plumbline hired PasterKamp Heating and A/C and they had it fixed that day for $200. So I called Plumbline to ask why their Tech tried to sell me on things i did not need. The supervisor said for me to fax him invoice of company that did the repairs for $200 and they would evaluate. I faxed them both invoices, the one the Tech at Plumbline gave me and the one PasterKamp and called and left 3 messages for the managers at Plumbline. Nobody has called me back and it has been over a week. DO NOT use Plumbline, they are not concerned about helping you or fixing the problem, they are concerned about making themselves money and selling you items you DON'T need. Also i find that it was a Tech's way of taking advantage of a woman alone at home on a Sunday. He knew she would agree to anything to get the A/C fixed.

STAY AWAY FROM PLUMBLINE!!

Susan H.

3/20/2017

Ben did a great job! He literally fixed my minor plumbing issue in under two minutes! I highly recommend Plumbline Services!

Jason A.

2/18/2016

They were rude and the guy that came had no clue what he was talking about all he could do was talk about how this other plumbing company was in it for the money when in all that's what he was after the other company was pin point on and fixed the problem and even helped me get my money back

Christopher S.

7/23/2022

Plumbline has always been more expensive than other providers but has generally been extremely professional and very communicative.

However, our air conditioning unit that Plumbline installed two years ago stopped working last night and when we got home from an evening out it was 85 degrees in the house. I called the evening line and they said that they would be able to come out between 1 and 5 Saturday. Excellent, the usual great service. No email or text confirmation as they normally send though.

Calling this morning to confirm I was told that they see the note and yes, we were promised service, but they did not assign the work to anyone and therefore would not be able to be out until Tuesday. Very disappointed with backtracking on their promise, even for members of their VIP program for a unit they installed.

I would recommend against using them if their word cannot be trusted and they will hang you out to to roast in your home.

Larry T.

4/14/2022

Plumbline installed our furnace 5 years ago. It was expensive but came with a guarantee. It has been a fussy highly maintained unit since then. We also pay Plumbline too maintain the furnace. The last time they looked at it was December 2021--they gave it a clean bill of health. We change the filters monthly. Lately we have been getting Blower Lockout messages and the furnace just stops working. We called and they sent a tech right over who said that we had drywall dust from a remodel 4 years ago in the blower and that it was not normal use and that we would have to pay $2K for a new blower. Hahaha--good one, Plumbline. We pointed out that they maintain that unit and have never reported this drywall dust from the long-ago project, that the remodel was done in an area on another floor that was sealed off with no returns AND that Plumbline, two years ago, jackhammered out the basement next to the furnace without protecting the furnace. The tech said that in light of that information the person who looked at the furnace in December was either lying or didn't know what he was doing--so he was going to have a manger call us. When Plumbline thought they could shirk the guarantee and have us pay $2K for a new blower--they were available the very next day to install it. When Plumbline realized that we would hold them to their guarantee--we never heard from them again. Hey manager--you were supposed to call me 2 weeks ago. My phone number hasn't changed. I am, however, married to a lawyer.

Tina S.

6/25/2021

Made an appointment for an ac service which was scheduled about two weeks out. On the day they were to arrive they cancelled and wanted to reschedule our furnace service. No matter the service the first opening was a month later. I told them not to bother and i would find someone else. What poor service all around.

Traci E.

03/11/2017 12:00:00 SA

Steve was great; we live in an older place and in addition to fixing a recurring issue he provided insight where other plumbers hadn't. Additionally everyone over the phone was great in getting it set up. Would definitely recommend.

Ziva S.

6/20/2013

Ron was very prompt, explained all he was going to work on and how to take care of our hot water heater! Ask for him by mane!

Holmes G.

08/09/2020 12:00:00 SA

These guys are horrible. They advertise that they are available 24/7, but they never seem to be able to dispatch a technician within the first 2 weeks. Please take it off your website or hire enough staff. I've tried to use these guys two or three times because they are highly placed in Google.

Elaine S.

10/05/2020 12:00:00 SA

Left a message with their service on Sunday asking for a call back on Monday. Called on Monday about 10 am asking for a call back to let me know one way or another if they could help me. Booked an appt on line for Tue, because I still had hope. When I still didn't get a call by 5:00pm on Monday, I called and cancelled. If they can't return either of TWO phone calls within 24 hours, they're not very interested in being of service. Even tho they had no interest in treating a customer well, I had the courtesy to call them and cancel. The clerk that answered the phone didn't seem like she thought no return phone call was an issue. I'd never try them again. Sorry I was fooled by their advertising

Andrew S.

09/10/2020 12:00:00 SA

Piece of crap company. SCAM!!!!!!!!! Took my money and didn't fix our problem. Then tried to charge me an additional $5000 to do a new job. AVOID THIS COMPANY.

Jeff M.

7/28/2015

Very unimpressive for a business that is BBB approved and has so many local advocates that back them.

First, they missed their appointment time. When I called them to ask where the guy was that should have shown up an hour before, he said we called to cancel your appointment and left a voicemail. That never happened. I told them I needed someone to come by. They said they would send someone.

The guy gets to my house for a $39 AC tuneup and says your unit is leaking coolant and needs to be replaced. He said $10,000-20,0000 to replace. I asked how much it was to find the leak and refill my system. It would cost $600 for them to EVEN ENTER my attic where part of the AC is. Then $600 to find the leak, and $600 to fill the system. To get to my attic: 9 stairs to my top level, and 4 stairs of a ladder to a full platform attic. Crazy.

Knowing this seems like a rip off, I paid my $39 and had him on his way. I called a local MAJOR competitor of theirs, ARS rescue rooter. $99 to find the leak, no extra charge to walk up 14 steps. Similar charge for coolant.

I used a smaller company to do the whole thing and it cost me $280. They found the leak, fixed it, filled my system up with coolant and gave me a 1 year warranty.

I understand: large business, larger costs, larger fees. But come on, you guys are over charging your customers! I won't use them again.

Deborah V.

12/22/2019

Having been VIP customers with Plumbline for over 15 years, I was very disappointed with service on December 18th. I had a time window of 9-1 to repair a leaking kitchen sink. The window was changed to 1-5 pm, but when I called to check around 2pm, the receptionist and dispatch had difficulty locating when or who might be coming to our home. They wanted to reschedule, and when I voiced that I had been without a sink for a week, they quickly found a plumber who would arrive in about a half hour. When Dominique arrived, he was brusque and obviously didn't want to be on the call. My husband showed him the leaking faucet, and Dominique's comment was well, it is barely leaking...what do you want me to do? My husband said you are the plumber...just leave if you can't fix it and Dominique promptly stormed out of the house, not saying another word. I am changing to another plumbing service!! Would give them zero stars if possible.

Jennifer T.

07/09/2023 12:00:00 SA

ALL THE 1 STAR REVIEWS ARE TRUE!!! DO NOT USE THIS COMPANY!!! The only reason I am giving Plumbline a 1 star is because unfortunately I have to at least do that in order to leave a review for this garbage of a company. These people came out to my grandmother's house and did a scope on her mainline, the technician in a poor attempt to cover their ass, tried to show an 89 year old woman a scope video from his cell phone. They tell my grandmother her pipe is broken and it looks pretty bad and said they may have to excavate to the street. They terrified my elderly grandma and told her that she shouldn't use the toilet, sinks, dishwasher etc because the damage was catastrophic. And without delay of course Plumbline was there with an estimate well into the thousands of dollars for someone on a fixed income to fret over. This was Friday 6/30/23. I called the next day asking for a copy of the scope video and the report of what they found in order to find potential bids for the job because all we have at this point is an over the top bill. I was told that the request for the video and report has to be approved by a supervisor. Why?? The report and video never came. I called that Monday 7/3 and was told they were behind on uploading the information to their system. Once again just more lies from this POS company. We waited and again I called on Wednesday and was then told that they would send the report and video by 5pm. Nothing. By that Friday I had had it and thought maybe one more effort would be worth it, again with more LIES that they had actually sent it and it was now somehow our fault. We got another BETTER company to come out and do a scope. Low and behold THERE'S NOTHING WRONG WITH THE PIPES!!!! Just some debris that can be flushed out. Absolutely nothing that would cost into the thousands, wonder why I never got the video from Plumbline because there probably wasn't one and if they did send one it probably wasn't even the same house. We got the full report AND the scope video from the other guy the same business day too. SHAME ON YOU PLUMBLINE!!!!!! YOU PREY ON THE ELDERLY AND UNINFORMED TO LINE YOUR POCKETS YOU GREEDY MONEY HUNGRY BASTARDS! YOU VICTIMIZE PEOPLE AND SCARE THEM SO YOU CAN ROB THEM BLIND!!!! I WILL NEVER RECOMMEND THIS SHOTTY SCAMMER CON ARTIST OF A BUSINESS TO ANYONE!!!!!

Bill H.

10/24/2011

PLUMBLINE BLOWS!!!! There Plumbers are all working on Commission!! and are way overpriced! for a 300 dollar job.. (YES expensive) was priced out to me at $1245 bucks by Plumbline!!!!
I told the guy to walk after paying him 42 bucks for the visit.

J P.

08/05/2023 12:00:00 SA

You tried to scam me into buying a new unit for 9k!!!!!! Had another company come out and they fixed my ac for $300. You never gave me the option to fix it and said we needed a new unit. I have called your company multiple times this week to discuss this and of course no return calls from your manager.

Michele R.

7/23/2022

Annual AC Maintenance went exactly as planned. Our tech Jon Taylor arrived on time and called ahead to note his arrival. He was super personable and helped turn our ceiling fans in reverse which resulted in better cooling in our hotter rooms! His expertise very well may have saved my relationship since one of us is always too cold and one of us is always on fire! Highly reccommend and ask for Jon if you want a reliable experienced tech who was a joy to work with.

Stan T.

07/04/2019 12:00:00 SA

Plumbline has been advertising a $21 electrical check up on TV. It seemed like a good deal, so I scheduled one. My window was 9 to 1. At 1:50 they called to say not today.

Why advertise a service like this and fail to show? It seems like a crazy way to do business to me. This is a very bad first impression.

Annyin W.

10/26/2020

A nightmare. They said I was to blame because I was hostile. The plumber was not paying attention when he misthreaded the water line. Company offered me less than 10% of cost to repair. I rejected their offer immediately and called my insurance company. It took my insurance company a year to get reimbursed.

Joan M.

5/14/2016

Very disappointed. First appointment was in 3 days to fix plugged sink, then Plumbline cancelled the day it was to be fixed and didn't have another opening for 3 more days. Probably had more profitable job than honoring $93 ad for clearing a drain.

Liz J.

6/13/2018

I made an appointment with Plumbline with several things for them to fix and replace. They canceled my appointment 15 minutes before they supposed to arrive during the end of the window they gave me. And rescheduled for another time. I took the day off work for the next appointment. Which they canceled on me the afternoon of that day. Quite upset, again they asked if they could reschedule. This time my husband took a day off work for the appointment. Plumbline called during the window of when they should show up and cancelled yet again!! They offered no discount not that we would of rescheduled again. What a horrible way to run a business! Worst customer service. And a waste of our valuable time.

Ryan E.

05/12/2011 12:00:00 SA

Rip Off! Our A/C unit broke down when we turned it on for the season. Seeing as I have no experience with A/C units I decided to call plumbline to take a look at it. With no experience and a lack of research I accepted the 1000.00 quote to replace the Condenser fan and the capacitor.

After the technician came out, who I had NO problems with, he repaired the A/C in about an hour. After he had left I noticed that he left the price sheet for what he had paid for the parts. To my amazement the total cost for the parts were a little over $100.00! Now I'm no genius but even with a 100% mark-up of the parts the charged us $800.00 for labor - for 1 hour worth of work. Needless to say I was shocked and upset that I had been taken advantage of. I made a call to the dispatcher and said a manager would call me back to discuss the issue. As of yet I have yet to hear back.

In conclusion- please stay away from this company. The gouge their customers without blinking an eye and take the money and run. I will never endorse this company or use it again.

John B.

3/14/2023

Discovered leaking supply valve in master bathroom and needed plumber expertise to install owner furnished faucet replacement. Plumber Anthony also discovered old and leaking ball valve to main water shut off to home. Appreciated his honest; work ethic and detailed explanation. Thank you Anthony from Plumbline Services!
John B

N B.

1/13/2014

I will not be calling Plumbline again. They are priced through the roof! I was told it would be $40 to remove an object from my disposal instead it was $220! After he removed it, he tried to sell me on all these additional services that I had not request. The place is way overpriced and more or less pushing about making as much money as they can. When I told the man I had to go back to work, he continued to try and find anything to make a dollar on. I thought it was a bad way to do business. Try and find someone else and save yourself some $$$.

L G.

8/28/2014

Never before in my life have I experienced such a dishonest company. In the spring my boiler malfunctioned with a faulty zone valve. My husband called Plumbline, they came over and told me that I had about $3500 worth of repairs on my boiler. Ack! Instead of jumping in completely we only fixed one of the zone valves but while the tech was fixing that one he said that another was bad. Not knowing, I said ok, fix it. Each valve cost me $466 and that was after their preferred customer membership I had to buy to get the cheaper prices. We decided to wait for the fall to do the rest of the repairs. On advice from my neighbor she recommended Total Plumbing. They were here today and since Plumbline left me with their quote, I compared the prices. Plumbline would have charged me $1500 over what I paid with Total Plumbing!! And another thing the tech at Total realized that my zone valves were installed upside down and the Plumbine tech only slapped on a valve power head. What was the $466 for?? Plumbline said that it would cost $1300 to install air removal package, whatever that is. Total Plumbing removed the air for free and installed a back flow preventer as part of the PRV for $148 in parts with labor... Plumbline quoted $596!!! Unbelievable! I'm furious! No one else should be ripped off by this company. Don't be fooled by the 5 star reviews that look like fakes (0 friends, one other review). Now I'm gonna work on recovering some of my money. Then Better Business Bureau and RipOffAlert.

Billie H.

06/06/2023 12:00:00 SA

Josh came to the rescue! Asked me how my day was and promised to make it better! Turned out my Main Drain was clogged. As promised $93 for any drain was quoted and paid. Can't say enough nice things about the customer service person(s) over the phone and Josh the service tech. Everyone was extremely friendly, and helpful. Accommodated me and my schedule - even at the last minute when they could fit me in earlier in the day. I said give me 30 minutes, and they did!

This, my friends, is how customers (male, female or other) should be treated. I recommend Plumbline Services for sure.

Larry P.

11/10/2022 12:00:00 SA

I have been a plumbline customer for 6 years and a VIP member for most of those. In that time we have had a lot of small work done as well as some very large projects. Recently, I had a customer service issue and emailed the company.

==========
On May 4, 2022, 3:23 PM
Good Afternoon,

A few months ago Plumbline installed a Moen smart valve for our main water line. That unit was damaged, so another was ordered and shipped to our house. We need to make an appointment to have that unit swapped out.

Also, we had two hot water heaters installed back in October. We recently had them inspected by [The Town] and they failed inspection. Remediation work needs to be completed.

Lastly, we have a drip somewhere in the house (the Moen valve has alerted us to this. We need to have this looked at. We have tried turning off all sinks and toilets and re-ran the test. There continues to be a leak.

Really lastly, I've been getting automated phone calls that a VIP service needs to be scheduled. I'd like to get that done as well. Hopefully we can get all of these done in one visit.

Please let me know when there is availability.
==========
This went unanswered.

I emailed again:
==========
Jun 16, 2022, 9:04 AM
Good Morning.

This is an email that I sent out a bit over a month-and-a-half ago that detailed the issues I had been having with Plumbline. They were promptly addressed and I appreciate that.

However, we, again, have other issues it seems.

Following this email, a team was sent out to address these issues. They replaced the main water valve as requested but did not have a copy of the failed inspection report for the water heaters (neither did I). When they called back to the office to ask about the report, the office didn't have the report either, so they were unable to address those issues.

When they returned to address some unknown leaks reported by the Moen system, they also fixed one of the two issues that were part of the failed inspection. They again didn't have the report on hand but the office reportedly did have a copy and said there was only a single issue reported in the failure (I remember two, but couldn't remember both of them). Since they didn't have a copy of the report to share, I couldn't verify (nor could they) that the work was completed satisfactorily.

The team was diligent in looking for where the leak was and they think they nailed it down to a leak inside of one of the master showers. They were going to send a proposal for rebuilding the shower which I never received.

I was also automatically called to have a complimentary H/VAC check-up / tune-up for my house as a VIP member. I had to call a different department to get that scheduled. This was back in April I believe and the schedule was pretty full, but I was able to get a visit scheduled for June 3rd. I received a confirmation that said:

Your appointment with Plumbline Services has been scheduled for Friday June 3 2022. As a reminder we will contact you by phone 30-45 minutes prior to dispatching a technician. To make any changes, please call (303) 766-7500. Thank you from the Plumbline Team!.

They never showed nor called.

I have no idea what is going on with Plumbline lately. For so long things were absolutely wonderful. For the last year it has been absolutely abysmal.

I am not sure where we go from here. Let's start with getting the current issues resolved and then I will consider my options going forward.
==========
Nothing really came of that. I emailed again:
==========
Following this email, the original tech called to follow up. He called to address his section of the complaint below. Regarding the rest, he said that someone else from the management team would call to follow up on that (makes sense that he wasn't responsible for that). After his call, I was supposed to get an estimate for the plumbing work that needed to be done with the understanding that a lot of house work (removal of tile and/or walls) would have to occur and that his estimate could not and would not include that. Totally understandable.

I never got that estimate.

Also, no one from a management team ever called to follow up on this original complaint. This is the 3rd email that will have gone out with almost none of my initial complaints addressed.

No tech ever came out to service our A/C units before the summer. No explanation for ghosted appointments. Nothing.

I'm not sure who this needs to get flowed up to before it gets any kind of traction, but I'm hoping that it isn't me that has to be the one to do it.
==========
Once again, I heard nothing. I then looked up the president of Plumbline's email address and emailed him directly.

No response. They came out again to service my furnace and almost voided the warranty because I hadn't had it serviced in a year. I explained that I tried but no one showed up.

They used to be great. I can't recommend them any longer.

Kay D.

07/10/2018 12:00:00 SA

When I scheduled appt was told it would be $95.00 special that's advertised on tv and online to do drain cleaning. Well, $195.00 was final cost because line was run through toilet. All other companies are cheaper. Originally wanted to charge $245.00. Seniors especially if on a budget,BEWARE.

Joshua M.

5/13/2015

I was given a sticker shock estimate by a technician to install a water heater(which I already bought) for more than $2300! The plumber claimed he would need a 2nd man and an entire day to do this job. Something about his estimate didn't feel right so I decided to go with a Lowe's contractor who offered to do it for just over $700 and wouldn't need more than a couple of hours or a 2nd person. Also, see this video link about Plumbline in the local Denver news. You will be shocked.

youtube.com/watch?v=O1wf…

K M.

4/22/2022

Full disclosure: I had previously written a review that was less than satisfactory... To my surprise, I was contacted by by management, and was treated with respect and appreciation. I have had several dealings with Plumbline in the past, and their work has always been top notch. That is indisputable. My issues had to do with short comings in customer service. Or perceived shortcomings. One of the best ways to judge a company isn't in how they handle day to day operations, but in how they handle problems. It is human nature to blame someone else, or to ignore the problem altogether. What happenned in regards to my problem with Plumbline, is that they recognized the problem, admitted to it, took full accountability of it, said that they were sorry, and fixed it. Truly shocking in this day and age, where service is horribly lacking, and customer service even less so. I'll mention the employee by name, because he deserves recognition. Lee.
Forrest is also a tech who does great work for them. Thanks again for turning a negative into a positive...

Roberta J.

7/24/2023

The commercial on TV is false advertising. There is quite a wait and the commercial states you don't have to wait days. The wait for VIP members is a week, and for non VIP members a month according to their dispatch. We have been happy with the furnace and AC installed but disappointed when calling about a leaky kitchen sink and told about the wait.

Rebecca B.

12/02/2022 12:00:00 SA

I would leave 0 stars, but that's not an option. These people were fraudulent.

We had them come out to fix our furnace, which was 1.5 years old because it stopped working. The guy told us that we needed a new furnace for 16k. We asked how much to get it working, he said 2k and we paid it.

It seemed weird to have so much work with a new furnace, so we called another company. they came out and said it was a simple sensor and would have been a trip charge. This is fraud. I'm taking them to small claims court because I called to get it resolved twice, no one called me back. Don't use them. They work on commission and don't care.

Nanette B.

08/04/2015 12:00:00 SA

I have used Plumbline for years and have spent lots of money with them. Even signed up for the CAP program. Called their 24/7 phone number on Saturday (no answer even though the recording said there was one caller in front of me and my wait time was less than one minute...I held for 10 minutes and finally opted to leave a message). No one ever called back on Saturday. I called back on Sunday, made an appointment for someone to come out for a backed up kitchen sink. Appointment was for Monday between 4-6pm - got a phone call at 2pm telling me the service guy was tied up at another job and wouldn't make to my house. I asked if they could send someone else and they said no. Rescheduled for the next day, Tuesday, between 2-4pm, got a call at 3:42 that the service guy was on his way to my house, I left work to meet him and on the way home got a call that he had to cancel due to a family issue. I asked if they could send someone else since they cancelled the day before as well...again the answer was no. Will never use them again. Was going to use them for a tree root problem this summer but they won't get my $13k.

Laura M.

8/22/2019

Five years ago we hired Plumbline to install a brand new AC unit and they threw in a brand new furnace with it for free...$13,000 total!!! We realized after the fact that we were taken advantage of. 5 years later our AC stopped working. I took the day off from work and was given a window of when they would show. Just before our window they called and said they couldn't make it and would need to come out the next day. Two days of PTO from work! When the tech arrived he told us that because we didn't have them service our AC for a year that we broke our warranty, BUT if they did $1500-$2000 worth of service that day they could possibly activate the warranty again. Had another company come out to look and they replaced the motor for free!!! The motor had a 10 year warranty on it. The warranty is on the part, not the company! Lesson learned! Spreading the word to all of our friends and large CO native family!

Betsy P.

7/28/2016

Canceled appointment 2 weeks in a row. I first called Plumbline July 18 and made appointment for July 22. I received a call at 7:30 am on July 22 canceling appointment for later that day, and on the incorrect assumption that they would not cancel 2 appointments on me, made another appointment for July 28. The morning of the 28 I got a call canceling service for that day, and was given the opportunity to make another appointment for August 9, 22 days after my initial call. Why would I make another appointment with a company that does not honor their appointments?
So if you make an appointment with Plumbline don't assume that they will actually show up.

Absolute Best P.

2/25/2023

I'm impressed with Plumbline's grasp of technology but their rates are gold plated. Called them because they have good reviews on Nextdoor. I can schedule online, get text messages to confirm appts, a link to a map that shows me where the tech is when they are in transit, and calls are promptly answered. However, rates are a mystery as nothing is revealed until they are on-site even if photos are provided. Example is we had a water leak at a property, sent photos of leak from the basement view under the bathroom, and agreed to a $49 service fee to troubleshoot the problem. When the tech arrived they said it was a bad wax ring at the toilet and wanted $355 to replace it, which included the $49 troubleshooting fee. Had to do it because we had to stop the leak. It's been a month and the repair has held with no issues, but the charge was crazy high. Took the plumber all of 20 minutes. Wondering if the techs are contractors who set their own rates and pay Plumbline a commission. Don't mind paying more for good service, but cannot seem to get a quote for issues that are straight forward, like replacing three wired smoke alarms on a property.

Nickie M.

10/13/2017

Poor customer service, don't value their customer's time. They have canceled on me two times now. First time they called right before my time slot to tell me they were not showing up but promised for the rescheduled date they would make it. Second attempt, called during my time slot to tell me they would be delayed by up to 2 hours. Finally after waiting 5 hours I called them was put on hold only to be told they were going to no show again.

Aj G.

6/25/2015

First time with Plumbline. I needed two electrical projects done that involved rewiring. Original appt was for 11 am, at 12 pm someone called to reschedule as the technician was tied up with another customer. Next day, another phone call at 11, going to be here in 45. At that time, Aaron came to my home, explained the services, listened closely and made notes about what I wanted done, explained the pricing and how long it would take him (which was exactly what I thought it should be). He delivered on every aspect , and I appreciate the company communications - reschedules happen, they were friendly and flexible about it. Aaron did excellent work, finished on time and on budget, and left everything spotless. All the time asking if there was anything more he could do. I will definitely contact Plumbline again.

Raj K.

12/03/2012 12:00:00 SA

Horrible company, please don't use them! They advertise a lot on the radio and their website seemed pretty comprehensive, so we figured they should be a decent company, but we were wrong. Both times we called them out, they tried to overcharge us.

The first time, I called Plumbline to perform routine maintenance on our furnace and the guy that came out seemed really nice. He spent about an hour checking the furnace and supposedly blowing out dust. However, all he really did was change a furnace filter (wow, like I couldn't do that myself) and told us that the heating element was going bad and needed to be replaced. He kept on saying the furnace is an older model and probably needs to be replaced soon. Keep in mind that our furnace was less than 15 years old (most furnaces/AC need replacing only after they are 25 years old) and when I called another qualified technician from another company they found nothing wrong. The total was $185 for the maintenance (all he did was put in a cheap air filter and use a compressed air can) and they wanted $550 for a new heating element.

The second time we called it was for a simple cleaning of our mainline. They advertise that they will clean any drain, including the mainline, for $99, well the guy wanted $150 because in his mind it was very dirty. Thankfully, I didn't use their service and called a few other companies and got our mainline cleaned for $75. Most of the estimates from other companies were around $80-90, so why is Plumbline trying to charge $150!

PS: Their radio ads are a little stupid IMHO, there's really no reason to make the guy in all of their commercials sound like the dumbest person alive, while their smart wife saves the day. Men and women can be equally smart or equally stupid. When people get so angry about the Dr. Pepper 10 comercials, I don't understand why Plumbline continues to use such silly ads.

K. T.

06/01/2017 12:00:00 SA

Called Plumbline again today to check if my inspections would be scheduled for tomorrow - they had not scheduled them yet. I called the city myself to schedule them and suggest you do the same if you want to be sure your inspections are completed.

Elwood J.

08/03/2016 12:00:00 SA

5 Stars!! - First Service Review - 2014 - After calling other services for some emergency work, decided on Plumbline to do a water heater replacement, in a crawl space, in an emergency, at reasonable prices.
Tough job, had to dig out crawl space to fit new water heater. Did a good job, tech was nice guy, real happy with overall service.

3 Stars - Second Service 2015 - Initial service call was cancelled while waiting for tech, Plumbline called during time slot given. Time off work, loss of pay - frustrating! Decided to reschedule given positive first experience. Second service call, nice guy, did work promptly - Checking valve on city water inlet in crawl space. Adjusted small leak, and contacted city for me. City ended up doing fix. Had to pay call fee. 3 stars due to cancellation of first call at last second.

1 star - called 2016 for sink repair, took time off of work, hung out for 2 hour service window, at end of time, Plumbline called to cancel service and reschedule another day - couldn't get tech or others out that day. Even Comcast doesn't do that!! They apparently don't prioritize/value customers time. Not rescheduling with Plumbline.

5 stars + 3 stars + 1 star = ave (3 star review. )
Good luck.

Chris R.

10/30/2018

Horrible. Do not call. Set up an appointment and they cancelled. Set up another appointment. Someone called and said there's no need to come out. Person seemed arrogant and obtuse. Poor poor customer service.

Bill B.

1/24/2016

We had a Leakey gasket in a shower. We needed it repaired. So we used the Tom Martino trouble shooters page and found Plumbline Services

Everything on the front end was great. We made a appointment and Plumbline called to verify the day before. The day of the appointment another call came with a time. So far so good

The problems came when the plumbing crew came out

The lead guy was very pushy and tried to up sell everything. He wanted us to have a soft water treatment system put in.

Then he really pushed us to have a new pressure regulator put in.

All we needed was to get a gasket fixed

We finally convinced him to only do the gasket. Before any work was done, he gave us a proposal for the repair of over $300.00

He told us it would be less expensive if we purchased a maintenance plan.

We said no - yet again

Because we wanted them to leave and we needed the repair done we authorized the work order for $300 to repair the gasket.

We are not dumb - we understood we were overpaying. - we just wanted the work done and these guys gone

When the repair work was being done - the lead guy was making small talk with my twenty year old daughter. (This was her bathroom - so it was right next to her room). I did not hear any of the conversation - but my daughter told me the talk was a little too flirty. so do you like hot showers. how hot do you take the showers. Do you take long hot showers

The work they did was done and seemed sound.

When we paid the invoice - we were told NO Warranty because we did not buy the soft water treatment and the pressure system.

You might have noticed I never mentioned the other guy on the crew. This is because he stayed in out front room on his cell phone. I could clearly hear the conversation. He was on a phone / job interview with another plumbing company.

This work was done about 6 months ago. So why the Yelp review now? Simple - I received a card in the mail for $50 bucks off and a thank you note - thanking us for the business. The card brought up bad memories

I would not use them again. The work is sound - the gasket is still holding - but a very bad taste in my mouth

Did I complain when it all happened? No. I should have -

Charlie W.

11/26/2018

I needed my garbage disposal replaced in my kitchen sink. I have used Plumbline many times previously. Thanksgiving was approaching and I needed my kitchen sink. The plumber quoted me a price of $795 to replace the disposal. I was desperate, so I agreed. The disposal was $240 on Amazon, and the plumber arrived at 8:00 am and left at 9:00 am. So I paid Plumbline $555 for the labor. I went online to download an installation/owners manual. The plumber failed to install the cable connector to secure the electric cable to the base of the disposal. Never again. I felt totally ripped off.

Catherine M.

8/15/2015

The plumber who came to do our estimate gets the only amount of stars involved in this review. He was very nice, helpful, prompt and courteous. Thanks, Lee. He would probably get 5 stars for his manner. However, the quote I received for a leak outside was $3,650. Now I am not a plumber which is why I called someone, but that seems a bit outrageous. I inquired with some other companies and had someone out today. This company fixed it for $240.... That's more than 15 times less than I was quoted by Plumbline.... Seriously??? Also, I probably could have done it myself, so I'll likely do that in the future. Save yourself some money and use a different company! Maybe they don't do this to everyone, but it deterred me from this company in the future.

Daniel S.

04/11/2012 12:00:00 SA

The service people for this company are courteous, professional, and on time; and they did good work, which was as described during their estimate process. That said, their charges are about 4-5 times what things should otherwise cost. For example, they charge between $400-$450 for fixing a cracked hose bib (from winter freezing) when that repair should really only cost about $100. They also gave me an estimate of $450-$600 to install a ceiling fan, which I found a licensed and insured electrician on Craigslist to do it for $120. In other words, the service is very good, but keep in mind that you are also paying for all of the bells and whistles that go with their professional company appearance (i.e. big clean trucks, neatly cleaned uniforms, a dedicated customer service team, etc.)

Jon H.

09/02/2022 12:00:00 SA

We had Plumbline's install 2 furnaces and 2 air conditioners this week and we couldn't be happier! The entire process was so easy and and not at all stressful. The entire team seemed to really enjoy their professio! They arrived on time and stayed until the job was finished (sent enough crews to finish in one day). We have used Plumbline many times and would highly recommend them for any of the services that they offer! Thank you guys for the great work yesterday.

Mark L.

06/07/2019 12:00:00 SA

Zach from Plumbline was epic. We had our supply line to our toilet break and flood our downstairs (uggh). Called Plumbline and Zack came out after hours to fix the toilet supply line. Very professional and quick. 5 stars,

shannon r.

9/25/2010

Plumbline Services is excellent. I highly recommend this company. I had a difficult schedule to work with, and the phone operators were so sweet and accommodating, even though I had to reschedule 3 times. They give you a two-hour window of when they will show up, but they ALSO give you a phone call about 15 minutes before they arrive. This means you aren't trapped in your own house during the length of the time window, I was able to do errands etc, up until I got the phone call on my cell.

Glenn was a friendly and funny technician, who snaked our kitchen drain and cleaned up after himself. He also gave LOTS of helpful advice about what to avoid putting in the garbage disposal. This was information I wish I knew a long time ago.

Shelley A.

11/05/2020 12:00:00 SA

The issue: Plumbline installed a Honeywell whole house humidifier in my home in Dec 2018 and the humidifier no longer works. Called for service, which was scheduled about 2 weeks out.

The good: The technician called prior to arriving, was within the service window, was polite and friendly, wore shoe booties, and a mask.

The bad: The technician almost immediately diagnosed a bad solenoid on the humidifier. As an electrician, this makes me happy because I know how easy they are to change and that they are generally inexpensive. However, the technician quotes me a repair cost in excess of $500. A quick Google search confirms the part can be purchased from anywhere between $18 and $25 and the remove and replace can be done in literally 5 minutes. The technician explained they have overhead costs, etc. and gives me a painting hack (I was in the process of painting my house).

Bottom line: Plumbline was going to charge me $500 for a $20 part and a few minutes of work, to repair a nice to have, but non-essential, component of my HVAC system. They're obviously too busy, and willing to massively overcharge unsuspecting customers for non-emergency work, just in case somebody has the financial resources and lack of knowledge about the simplicity of the repair.

Put me in the former customer column.

Stephanie O.

7/24/2012

Bad, Bad Bad customer service! The sewer backed up in my basement utility room. I called Plumbline at 8AM and they assured me someone would be at my house between 3 and 5 pm. They called at 2 to say they were running behind (should have been my first clue) and it would be closer to 4-5pm. Hearing nothing else from them, I called back at 4:45PM to find out when they would be arriving and the receptionist reported that THE technician was running behind and it might be 6PM. She said only the on call technician was working as everyone else had finished for the day. She suggested I talk to the manager to see if he could expedite service and transferred my call; of course I got his voicemail. I heard nothing back regarding my message and called again at 5:45. The receptionist said the technician was still working on someone else's problem and would get to me as soon as possible. I requested to speak to the manager, but she informed me that he had gone for the day and could not be reached. Here it is, 9AM the next morning and I've still heard nothing from them.

Deanne S.

07/02/2014 12:00:00 SA

Had my AC repaired on Sunday 6/29/14 and I was supposed to be charged about $570. Instead I was charged over $5,700. I received a voicemail at 7am on 7/1/14 that literally said hi, this is Lea please call me and that was it. Instead of resolving the issue and leaving me a voicemail with the seriousness of the issue, no one did anything until I tried to pay a contractor for his work that night and the card declined. Since then, they have stuck to their guns about how they did everything they could by leaving me a generic voicemail. I have not received an apology and no one has attempted to expedite a credit or even seems to grasp the seriousness of this issue except my credit card company who has apologized many times and told me they will make sure that this issue is resolved.

George H.

12/02/2021 12:00:00 SA

Avoid at all costs. This company will not respond to customer service requests. My experience was terrible with them. $50 charge for them to come out and do nothing unless you pay for a service. In my case I paid $200 for a diagnostic which was a 30 min inspection of my furnace unit with the technician deciding that the Inducer motor was bad. The next day, my furnace starts working for whatever reason indicating that the technician did not really inspect my furnace to find the reason it was not working the day they came to my house. They quoted me over $1000 dollars to fix my problem that did not even exist. Be wary of plumb line services and find a different company that you can trust.

Frances S.

7/23/2023

I stayed home most of one day (a Saturday) waiting for a tech to show up to clean out the main drain from my house. By the time he could come, it was 6.30pm and too late for me so the tech promised I would get a call back with a new time. I didn't get that call, so I called the number for appointments to reschedule.
The tech was friendly and professional but quickly ran into a problem when he said the cable was stuck and he couldn't pull it back through. His supervisor arrived and after a couple of attempts to pull the cable told me that I most likely had a cracked pipe and I would need to have my lawn dug up and the crack repaired. His initial quote was $8,000 which he lowered to $6,000 when I balked at his quote.
When they knew I was calling my trusted sewer guy, the supervisor had another try at retrieving the cable and this time was successful. It took a lot of strength and when I showed concern for his back he told me he could not afford to miss a week of work as he supports his entire family and makes $240,000 a month! Finally, after scaring me with predictions of needing a major repair if I had them come back with a hydro-jetter they left.
I then called another company that was recommended by my neighbor who came the next day. I explained my situation and, with no difficulty whatsoever, this tech pulled out a large root ball. I didn't think to take a photograph but let this be a fair warning that Plumbline will happily upsell you rather than work a little harder to unclog a mainline.
Save yourself a very frustrating, even frightening, experience.

Jill D.

06/01/2014 12:00:00 SA

Called for some electrical services on Monday and was given a Wednesday appointment at 12-2, was called in morning and told that electrician's first job was taking longer than expected and that he couldn't make it that day, was rescheduled for Thursday 2-4 pm. After 3 pm Thursday there was still no call or no show. I finally called them and was told again that job ahead of me was running long so again was rescheduled. Nothing available until Sat but was told I would be first appointment in the morning so that I could get done so was scheduled for 10 am-noon. Was told they would waive the trip charge and give me a $50 credit so was somewhat appeased. So again Saturday morning comes and again by 11:15 no call, no show. Again I call them and after being on hold for a while was told that the service guy was in an accident and couldn't come until 5 pm that day. After telling the women from Plumbline that this was the fourth time that I had been rescheduled she did apologize but it sounded like she was almost laughing as she said it . So again 5 pm comes and goes and guess what nobody here from Plumbline and no call. Once again I call and was told that they couldn't get a hold of the electrician and would call me back. After 20 minutes of waiting they finally did call back and said that he was still stuck on the job ahead of me and that maybe he could be there by 7 pm (I thought he was in an accident). I finally saw the light and realized that my relativity small job was continually being pushed back so that they could do the bigger money jobs and cancelled the service and will not call them again.

Ann H.

10/04/2016 12:00:00 SA

Plumbline is very misleading in their pricing. They quoted an hourly rate, then tacked on huge charges for the work needed. I had a leak in my finished basement ceiling. Once they came, I was told it would be $143.75 to cut the ceiling open and find the leak. It turned out to be a 3/4 copper pipe with a temporary end cap instead of a permanent one. It required the pipe be cut and a permanent cap soldered on. Upon checking his prices, Jeffrey told me that it would be an additional $453.25! I was astounded! He agreed to waive the $143.75 and I agreed to pay the $453.25 because I needed the leak fixed. In all, he was at my house less than an hour and the only supplies needed were a copper pipe end cap and some solder. Very disappointing - I won't use them again.

Katy S.

7/18/2017

2 experiences.
First, I needed my toilet snaked, very usual problem. First tech couldn't figure it out alone, had to call his supervisor. Second guy came with camera and tried to up sell me into a job costing $20,000. When I said I couldn't afford it they said they'd be happy to finance it. I bet they would. Said obviously I would get bids on a big job. They tried to scare me into buying it with horror stories of raw sewage in the basement.
Second, today my daughter needed the same simple job done. Called to schedule but they were very disorganized and promised to call back. She waited 4 hours, then called them back and once again was told they would call her. They never bothered to call back. In the meantime she called another plumber and he fixed the problem in 15 minutes.
I'll never call them again, and neither will she. Learn from our mistakes.

UPDATE !!

I had Plumbline here about 7 months ago and they told me I would need a new sewer line from the house to the alley for 20 grand. Today I had Garvin's here to roto root and he said (after using a camera down the line) that the whole thing is fine, no roots at all from the yard to the alley - a few from the yard to the house but no big deal and roots can be killed with products you get at Ace Hardware. So once again - Stay away from Plumbline.

Christy F.

11/13/2013

I called Plumbline based on a recommendation from my brother. When I scheduled my appointment, the representative was courteous and thorough. My appointment was scheduled for 2-4 but they called me when they could come early. Amone A. was AWESOME. I had water flowing to my basement floor when my washing machine drained. I thought it was a clog, and Plumbline had a $99 snake special. It ended up being a crack in the trap of a utility tub which he told me would cost $12 from Home Depot. He was at my house an hour and it only cost me the $99. Amone A. was very courteous and I was extremely pleased with his promptness and honesty. An A+++++

Don H.

12/19/2018

This company is a rip off! They told me the electricity in my house was faulty and they can send an electrician to my house!!! Total rip off!
Called ARS and they came out and fixed the problem! Plumb line used to be good! I will never call them again!

Christian B.

12/05/2022 12:00:00 SA

Very responsive initially. The electrician who came out, Austin, was diligent and kind. The work we needed done was an electrical panel upgrade from 200A to 320A in order to power multiple new additions to the home (electric car, outdoor heaters, water pumps, etc). Given the complexity of the contract, we had to work with our electric company (Xcel) to make sure the panel could be upgraded. They said it should be good to go for a simple disconnect of the old panel and reconnect to the new panel after installation. After waiting months to get the project started, Plumbline canceled back-to-back appointments. Then this morning they called and said they couldn't do the project, despite having reassured me that this project wouldn't be a problem. Now I'm left starting from scratch with a new electrician months into this project. I had high hopes with the good first impression, but now they've lost my future business.

Mark B.

01/11/2020 12:00:00 SA

READ THIS TO SAVE MONEY! I wish I had read reviews before calling. They wouldn't give price on phone, only $45 trip charge and then they would give price after reviewing. $400...to service tankless water heater. $400 to run vinegar through it. No wonder they wouldn't give me a price on the phone. Total rip off praying on people that are clueless or desperate. Last guy changed me $150. Call around and don't get ripped off by Plumbline.

Chris B.

1/28/2020

Ran into an issue with a gas leak at my home following the Xcel gas outage. Reached out to Plumbline for help considering they did our furnace, AC, and water heater. (large ticket items) They were unable to get out in a timely fashion causing me to call another company for the sake of expediting getting the gas turned back on to our property. Xcel explained that the first step would be a pressure test. I reached out to Plumbline, as a loyal customer, for an idea as to cost to determine if the other quote I got was fair. They refused to provide a price for this standard service without me paying for a technician to come out. This is entirely unnecessary as the gas to the home is off, the meter is locked, and the system has been red tagged by Xcel. Given the poor information and customer service on the front end, I can only imagine what I could've expected had I gone through with the service. Glad I was able to avoid paying the extra service call. I'll definitely call around more in the future and I certainly won't be calling these guys back.

David C.

5/29/2015

Plumbline called me at the time my appointment was scheduled on Friday afternoon and said they couldn't make it til Monday. I asked to speak to a supervisor and they said they would call me. No Call or anything. POOR service .

Jenni M.

02/03/2011 12:00:00 SA

First of all I specifically asked the phone rep if there was a service or trip fee and she replied, Nope!. This obviously was incorrect as apparently everyone is charged a 37.95 service fee. The technician was very prompt, friendly and knowledgeable. That's where my satisfaction ended. I had a 1/2' burst in a copper pipe in my very accessible, sealed, almost can stand up in empty crawl space. The estimate:
$126 crawl space surcharge!!
$404 to repair the pipe
$500+ to install a drain valve to prevent future breaks
$384 to install a new hose bibb
I said no way of course. A friend fixed the pipe with a Sharkbite fitting. Cost to repair: less than $10 Time to repair: less than 5 minutes Even having to repair it the traditional way would have taken just a few minutes. We will be installing an $11 drain valve today that will take minutes. And...the worse part of all. A hose bibb is simply the outside faucet which screws on and costs about $5!! $384??? And the current one works just fine! Apparently some people fall for their scam but definitely get a second opinion!!

Melissa W.

7/14/2023

I had the pleasure of doing business with Ricky Petterson. He organized the work of my drainage pipes. This has been a very stressful situation but the ending result was worth it. The work was done in 1 day as he stated we talked about what was going to happen before it was done. The workers came out when he said they would and the work was finished in do time and we were in running. Great job to the team also

Bonnie B.

1/27/2016

Had to wait 2 days for someone to show up. I thought I had a leak from my kitchen sink that was going down into my finished basement ceiling. It turned out it was my dishwasher. After being told that they do not fix appliances they preceded to want to check my water pressure and told me that my pressure was very high at 110 psi and the recommended is 75 psi. After a hard sell and scaring me that other appliances and toilets were going to break or explode I had them do the work. They charged my $738.00 to change my supposedly broken pressure reduction valve. It took 30 minutes!! After getting over the shock of the extremely high price I did some investigating. I called the Castle Rock Water Department and they said that psi was normal for the area that I live in and that I could have gotten a pressure reduction valve at Home Depot for $54. At this point I am not even convinced that they needed to change out the part and if they did I didn't see the old part. I then called Plumeline back and talked to the customer service supervisor who did reimburse me $232.00 because that service usually takes 1 1/2 hrs not 30 minutes but still $506 is still way over priced. I feel taken advantage of!! They should have just told me I am sorry but the problem is not with you kitchen sink but with your dishwasher and we do not fix appliances. We will have to charge you the trip fee and been done with it. That would have been good business not proceed to scare me into having work done that I don't need. DO NOT RECOMMEND AND WAY OVERPRICED.

Dan W.

12/14/2021

I scheduled this appointment explaining that my heater is in my crawl space and that I would like to change the thermostat out if possible. I was told that there was a heater check-up price of $79.00 and I did expect an access fee of roughly about $100.00. I scheduled the appointment. When the serviceman showed up, I told him what I was looking for. I explained that per my conversation with the online rep about crawl space. He instantly states that there is an access fee because he has to get under the house with his bucket. Then he goes and looks at the access but not under the house. He tells me that the access cost will be $200 plus dollars plus the check-up fee and the thermostat will be about 450 plus. Then he starts the sale pitch that I need to buy their annual check-up it will help. The cost went from $79 to better than $800 for what the man said would be an hour worth of work. I asked the man to leave and then called the call center to speak to the supervisor explained to the phone representative about the problem. She said she would get someone then just hung up on me. Worst service switch and bate system ever.

Allan H.

12/18/2020

We had an issue with a our humidifier back in October and called Plumbline to fix the issue. While looking at the humidifier, the technician also inspected the furnace and found a crack in the heat exchanger. The tech told us the furnace needed to be replaced. We called the insurance company to file a claim which was eventually denied. We contacted another highly rated company to get a second opinion to appeal the insurance company claim. This second company said they did not find a crack in the heat exchanger. A few days later, the furnace stopped functioning and we smelled gas. This time, the insurance company sent out their tech and replaced the igniter. Furnace working again. I asked this third tech (30 years experience) to look for a crack in the heat exchanger and he also did not find one. Needless to say we were furious that two techs did not find a crack. We called Plumbline again to report what we learned. The President, Bob Logan and his Chief Tech came to our place and showed us within 5 minutes where the crack was that the other two techs missed! We were embarrassed but feel we finally got to the bottom of the issue. It is clear that they are well trained and trying to do the right thing. Thank you to Plumbline for being an ethical and quality HVAC company.

Percy B.

06/11/2012 12:00:00 SA

Horrible experience - my water heater broke 9 months ago and althought it was under warranty via the home warranty, these guys still charged me more than $1000 just to replace the heater - what a rip off.

Fast forward 9 months, there is water all over my basement floor and it turns out these guys incorrectly installed it - but won't take responsiblity for it.

What a terrible experience and disreputable company.

Melissa W.

04/09/2013 12:00:00 SA

Needed a cost effective, efficient solution to my leaky toilet! Naturally I was nervous what the expense and level of effort to repair would be --- but Jeff T. from Plumbline Services was great! He quickly deduced the problem, provided options to resolve and repaired it in less than 2 hours! Thanks Jeff! Nice work --

Mark W.

07/01/2022 12:00:00 SA

We had a clogged bathroom sink drain and called Plumbline. Our technician was Mike Quarry. He showed up exactly on time after calling me to let me know that he was on his way. Mike was very professional, friendly and polite. He quickly checked the drain and proceeded to clear the clog in the line running down to the main line in the basement. While clearing the drain he ran into a problem which he quickly solved and cleared the line without any other issues. Due to the age of our house Mike also needed to replace the line running from the sink trap into the wall. He also did this quickly and with no additional charge. Mike made sure that all of my questions were answered, made sure that the drain was running free and clear and cleaned up everything under and around the sink. I would definitely call Plumbline services again and would ask to have Mike Quarry as my technician.

D B.

3/30/2014

They were courteous and professional, but if they tell you need to replace your sewer mainline, get a second opinion, unless you don't really need $10,000.

Amy C.

8/22/2019

So, you might notice a trend of not great reviews. Plumbline might say sorry on the reply but it's funny....after leaving at least 6 messages they have not called me back to discuss my issue. My issue is that I had a loud noise with my air conditioner and paid $49 for someone to come out and make an estimate. Without looking at the furnace, listening to the noise or triggering the air conditioner to blow I was told my options were an almost $600 job to clean the air conditioner which MAY keep it going until the end of summer if I'm lucky. Or I could meet with a design specialist to replace my old and dying unit. The average cost is $10-20,000. I decided to do neither but paid the $50 and went on with life. A few weeks later the noise was back and worse and my husband (who does not do hvac btw) took the front cover off the furnace. A part had blown apart and pieces were blowing around. We replaced the part for $69 and it now works like a dream. I have called to ask for my money back and complain and 4 days later still no reply. Don't use plumbline unless you want to be ripped off with no help in the end.

Chris G.

12/17/2016

Mike, Ben, Ryan and Justin all did a great job. The furnace replacement was all done in a damp crawlspace and done very professionally. I became less than thrilled with work done by a larger competitor recently and will use Plumbline again.

Jody S.

05/07/2020 12:00:00 SA

Took the entire afternoon off of work to wait for their four hour window and they didn't show up.

Ben W.

01/04/2017 12:00:00 SA

Ben did a good job explaining all the services he was providing/offering. Called us when they were on their way. Made sure his feet were covered when walking through our home. They even put covers on the wheels of the dolly that had their equipment they brought upstairs.

Drain services even came with a 90 guarantee which was nice because our drains started clogging within a month of the last crew that was in here.

Tracy S.

9/18/2019

Plumbline is running TV ads in the Denver metro area promoting $93 drain clean-out for ANY DRAIN. Well, it turns out that's not true, and I would give 0 stars if that was an option.

I have my main line cleaned out a couple of times a year by another company for more than $93, so I thought I would take advantage of this rate. I called to schedule, but before scheduling I wanted to know specifically if my longer-than-average line of 150 feet would really cost just $93. I was told it would be more, and was transferred to the voice mail of someone who would supposedly call me back with the price. A few days went by with no call, then I got a call from the scheduler asking if I still wanted to schedule service. I explained that I hadn't heard from the person who was supposed to call me back with the price. The scheduler said the service tech would come out and discuss pricing with you. Why would I waste my time on an appointment without knowing the price? This is not a service that has variables, other than the length of the line to be rotored. I knew the length of my line, having had it rotored numerous times, so why is Plumbline unable to give me a price upfront? Very deceptive practice as well as deceptive advertising.

M Z.

6/22/2016

Disappointing at best... Made an appointment for AC check up. The first appointment was cancelled by them with out letting me know. I called them after taking the day off to be home. The second appointment was set and I received 5 calls about it. #1 to ask if they could come earlier than set time. Yes, Please. I could get more done.... #2 to confirm the new time. #3 was to tell me they couldn't make the new time. #4 was to see if I was going to be home at the original set time... #5 20 later then the set time from the dispatch sending out a technician...

Really poor job by the technician. He poked a hole in both of the air ducts without repairing them. After his testing, he offered 3 options. #1 to replace the contact elements $450. #2 clean out unit and replace the contact elements $ 2,500. #3 to replace the unit with newer model $5k-8k. depending on which size we wanted.

This unit is 5 years old and is located in a protected area. Looks new.

I was able to replace the contact myself for $75.

Don't use these guys.!

Myron B.

03/10/2014 12:00:00 SA

Louis was on time, professional and completed the job in a very timely manner, exceeding expectations!
It is pricey!!

Barry N.

12/17/2019

Not sure why the low ratings on this site as we had a very satisfactory experience getting a furnace installed. We were able to schedule an onsite consultant to come out within a day or two, and he provided us a number of options to upgrade both our furnace and A/C. Very professional and friendly, even brought dog treats to win over our dogs. Quotes were provided for a number of furnace options, with efficiencies from 80% to 98%. We originally were thinking of the usual 80%-efficient option, and eventually had a number of questions for the consultant via both email and voice msg which he graciously and promptly answered. After obtaining quotes from two other vendors, we decided to go with the 98% furnace option since it was even a thousand-or-two-dollars cheaper than the 80% option from other vendors. Install was able to be scheduled within a couple days, and a team installed both the furnace and A/C in one 8-hour day. Team was courteous and hard-working and cleaned up well afterwards. Only minor hitch was that their 4th man, the electrician, arrived later in the afternoon than expected to make the final connections, which left the team lead on site until around 7PM to conduct the final walk-through and show us how to operate the upgraded thermostat. Price was as quoted, even though I believe a bit of extra work was required to run a new electric line from the main panel into the basement, and two PVC pipes were required for intake and exhaust of the high-efficiency furnace. Very pleased with both the work and the team. Would highly recommend Plumbline for future furnace and A/C installs.

Taylor L.

11/12/2018 12:00:00 SA

Out of town visiting my elderly grandparents. They made an apt to have someone to fix their water heater. quoted 1199 (their special) when the man showed up hours late he quoted them 2500. What a shame taking advantage of people like that. Thank goodness we were here

Mendi W.

02/02/2019 12:00:00 SA

One of their trucks is completely blocking my driveway. Rude. The license plate number is kfq726

Vern B.

08/10/2019 12:00:00 SA

8/9/219
Had a pinhole leak in basement water pipe Shut off water to house, cut out leak section & replaced with 6 section of copper pipe & couplings. However, we had not soldered before & could not solder the joints which were near the floor joists where we could not see well. Tried several times & could not accomplish the solder.

Called Plumbline who advised the trip charge was $39 & would be waived if we accepted the repair quote & did the job. The tech was there in just over 1 hr. We showed him the section & advised all we needed was the soldering. He then proceeded to quote us a total price of $450 for what should have been a 30-45 minute job even if he re-did our work. We objected. He then offered a discount to $375 which was still outrageous. His bid included 10' of copper pipe & 4 couplings for a 6 section.

We are not plumbers but we can figure this out. We objected again & said we'd consider other options. We went to Home Depot & bought Shark Bites & fixed the problem ourselves for under $20 & under 30 minutes which we should have done in the first place. So he charged us the $39 trip charge for a 15-20 minute conversation & left.

Then we thought about the experience...what a business model! Charge a trip charge of $39, show up at the residence and quote an exorbitant price so the homeowner either pays the high repair charge or the trip charge. If the repair price is not accepted, the trip charge of $39 is collected 1-3x per hour with no work being done & charges collected by the tech of $1,000 - $1,100 per day (8-9 hrs. of trip charges) with no effort other than to show up.

Never again with this company & we will not recommend them due to this predatory practice.

GLenn B.

07/12/2015 12:00:00 SA

DON'T USE - UNPROFESSIONAL and NOT DEPENDABLE. Had used them before with some success so decided to wait an extra day (MISTAKE) to have my drain fixed (although I could have had the issue fixed by another company the day before). Called and had appointment scheduled on 7/10 from 2 - 4 (they called 2 hours before to cancel - AFTER I had arranged to leave work to be home to let them in). I asked about a reschedule that evening or the next day and they said Monday was the earliest they could come - no help there as needed it to be done Saturday am at the latest). They assured me a supervisor would call me to reschedule and address my concerns...still waiting on that call and don't expect to get it any time soon. Used Dr. Fixit instead - showed up when they were scheduled, completed work on time and for the price quoted.

John F.

03/08/2022 12:00:00 SA

No stars really, sends out annoying auto-message weekly, in town for a full day and set appointment ( 8:00-5:00 is first promise) then they say 1:00-5:00, great! Call at 2:00 and say can't make it, are you around tomorrow? No I'm back in Florida!!! Awful service and awful products. Stay clear!

Fred L.

11/11/2014 12:00:00 SA

I requested a quote through a website to install a 220 electrical line to my hot tub. I got a call back the same day but they wanted to charge me $42 just to send someone out to give me quote.

Liz W.

09/06/2018 12:00:00 SA

Total rip-off company. Did not finish the job, after charging an outragous sum of money. Left a huge mess and still have not come back to lay the asphalt in the alley - two months later and still waiting!

Linda O.

5/21/2019

Too bad I can't do a negative star rating. Very over priced and more interested in a commission. Told lies and priced work over twice as high as normal. Never would use them for any work.

SongBird B.

08/04/2020 12:00:00 SA

We called them for a service and clean on our AC and heater. Friendly scheduling staff, but was very vague on a ballpark estimate on service. They just said we would need to pay for a service call and then they would give us a quote onsite. RED FLAG.
technician did call prior to arriving, then proceeded to quote us $1100 for a service and clean!!! What in the world? Nothing broken - and just a 4 yr old system.
They also charged us $100 fee just to access our furnace upstairs, had to use our ladder because he didn't have one.
We had the tech do the service in portion, but found a company to clean our HVAC units for $500 less.
Save your money.
Wouldn't recommend them ever.

Jaime S.

12/09/2012 12:00:00 SA

WOW is this place insanely priced. Asked them to come out for a few small jobs, maybe an hour's labor, maybe 90 minutes. They wanted $1,200 because they use a flat-rate booklet that priced each little thing at like $300-700 per job. The $1,200 was actually his DISCOUNT he could give me as a nicety. Normal price was around $2k. For an hour's work. And not including parts.

I called another plumber and it was $75/hour plus parts. I was out the door at around $190 because it ended up taking about 90 minutes as I expected.

And they charge you a $40 trip charge just to tell you their crazy prices. Why bother with this nonsense? Call a plumber and get a price before you have a trip charge. If they won't give you a general rough guestimate, you can be sure you're either wasting $40 or will be cracking open that wallet with a jack.

M S.

02/11/2014 12:00:00 SA

I would suggest to stay away from this company.
They couldn't find a water leak in my house.
The guy spent a bit over an hour in my house, cut 2 openings in the ceiling and could not find a problem. He wanted to cut one more opening, but it would be one more hour of his time, and I was not ready to pay extra $150 and have one more opening in the ceiling, so I just asked him to go.
He left without finding a problem, charged me $150 and left 2 openings in the ceiling that I had to pay someone $300 to fix. So, $450 for nothing!!!!!!
Also, he said that he would charge $600 (!!!!!) for a gasket and $900(!!!!!) to replace the drain if he finds one or another to be a problem while he was chopping my house. So, in a way, I am glad he didn't find a problem.
Oh boy, never call these people!!!!!!!
I ended up using a handyman recommended by co-worker, who found and fixed the problem for $50.

Ninja N.

5/27/2022

We set up an appointment for Saturday due to our work schedule. Got a call from plumbline asking if we could do Friday do to the memorial day (Monday) weekend. Advised they could be there between 1-3p as we stressed we work and would need to make sure we are there to be able to put the dogs away and let them in. They advised they would call 30mins prior. Well here comes 230pm and still no call so we call them and was told our service guy would be there by 3pm. Here comes 315p and guess what, no call or no service guy. So, we call back and was told they told us between 1-5p. After correcting the lady on the phone and stating what we were told here comes the unfriendly tone of customer service all because they told us a time then tried to say that wasn't said. Now, if they would have told us 1-5p we would have said no and called another service clearly cause we both work. I'd advised to use another service that actually tells the truth and admit their mistake and make it right instead of blaming the people paying for their service. Needless to say we cancelled and went with another service. Word of advice as a business man myself running my own shop. If you are going to be or wanting to be closed over the holiday weekend don't list appointment times and dates on your website, confirm the date, change the date then try to blame it on the customer who's waiting at the specific time that was told to them. Terrible customer service and overall experience. Use at your own risk! But, say I didn't warn you!

David R.

8/16/2016

I have been using Plumbline Services for years at the same property. I would have to say I would have historically given them high praise but now would be desperate to every use them and could not recommend them. I suspect new management but I do not know for sure.

Over the years, the same property has had the same drain issue. Since the drainage problem keeps getting worse, this time, I asked to have something different than the standard Clear your drain process.

In speaking with the scheduler on the phone, they would send a tech to clear the line and a camera Supervisor to immediately look inside the line for the cause of the on-going Issues.. They said the 2 processes had to happen at the same time. I asked of the cost and they indicated since I was a long term customer with reoccurring issue, they would not charge for the camera service...

When the tech arrived, perfectly on schedule, he came only prepared to clear the line which we understood was part of the process. The tech then indicated the camera was NOT scheduled and we would have to wait many, many hours later for the camera work. He also indicated the camera fee was several hundred dollars. We debated the fee, the tech called the office and the rescheduled a later date/time for the camera - No Charge.

On the day of the reschedule, I called when the camera Supervisor did not arrive... The scheduler indicated they were busy and it would now be 6-hours later than scheduled... As we planned our day around their original schedule, I told them to cancel the appointment and I would work with a reputable company for the work...

Again, Plumbline started off as a great company I would highly recommend and now, I would never recommend them.

Daniel O.

5/23/2016

Plumbline Services was called out to my elderly parents housed based on a $29.99 A/C inspection. During the call they sold them a $130 shower head that they didn't need and tried to charge them a $1,000 for questionable parts that they supposedly needed and even to sell them a new $4,000 air conditioner that they really didn't need. My sister showed up at our parents place in time and found that our parents were totally confused about what was going on. She said that if she wasn't there that they probably would have purchased the A/C unit that they didn't need because they were lead to believe that they needed it. There's no question in our minds that the Plumbline people were trying to take advantage of two elderly people who can't hear that well and whose elderly minds were easily confused. I cannot recommend this company to anyone based on their handling of the situation with our parents. The total bill to my parents for this horrible experience was $455.00.

C B.

7/30/2011

HORRIBLE customer service, NEVER use their online appointment service because they NEVER answer. Very lucky to have found an independent plumber that responded almost immediately.

Kim C.

7/28/2017

I've been trying to have a fan installed in my bathroom for over a month. So far we've had multiple no-shows, them rescheduling on me at the last minute, them sending someone out without telling us we had an appointment, and a tech not coming prepared to actually do the work (even after I called the day before to make sure they knew what needed to be done). The first tech that came could only do half the job, and then gave us a quote for the 2nd half. When someone finally showed up for part 2, the new quote was triple the original. The work they have done so far was fine, but their customer service is terrible!

Karen H.

7/30/2017

I called a week in advance to make an appointment for a tune-up for my A/C. I was canceled on the morning of due to other emergency calls after I had taken the day off from work. Apparently, if your service call is not expensive enough, you are not worth their time.

Will G.

09/10/2009 12:00:00 SA

I was dissappointed in my experience with Plumbline Services. What happened:

- The technician arrived 90 minutes later than the 2 hour window Plumbline provided.

- The technician, who had a rather creepy demeanor overall, asked me several inappropriate questions about our neighbors, including what their names were, what they did for a living, and how often they were away from home. None of this had anything to do with my service call.

- After a fairly quick diagnosis of our furnace problem, the technician sat down, pulled out his pad and paper, and...proceeded to sell me Silver, Gold, or Platinum service plans. He did not provide any information about the problem with my furnace until I asked him to stop talking about the service plans and, rather, to discuss my issue specifically.

- He quoted $850 for replacement of a seized blower motor, a quote that quote came right out of his printed handbook. We received a competing quote the next day at $500.

On a positive note, the $37.50 service call fee seems competitive, and Plumbline was able to get someone to our home on the day we called.

Overall, however, I was not impressed with the company's showing and, frankly, am a little disturbed that the technician may be casing my neighbor's house.

Lori R.

09/02/2015 12:00:00 SA

I had used them before for a new furnace and air conditioning and was very happy with the service and the unit they put in. When my old hot water heater failed in 2011, I called them again. They are very expensive, and they aren't shy telling you why, but I expected a quality hot water heater to be put in. Not the case. I've had to relight the pilot light on it at least every 6 months since it was put in.

I called the manufacturer numerous times and now 4 years later, I can't light it any more as it has completely failed. After doing some research, I find out that American Hot Water Company was sued in a class action suit in 2008, and there's more than 227 complaints on the consumer affairs website.

The hot water heater is under warranty but Plumbline wants almost the same amount I spent 4 years ago to put it in. My conversation with the manager wasn't comforting, it was a joke. It was like listening to some one reading you a bad bedtime story over and over again with the only good ending to the story being when I hung up.

Do yourself a favor, go with a plumbing company that only sells quality products. This company sells you below par products knowing that you can't afford the average to premium products and then when they fail they can get you again.

Megan D.

3/27/2013

We have used Plumbline Services a few times. They are quick to respond. The office staff is kind and personable, and Jeff goes above and beyond his responsibilities to be of service. We had a kitchen remodel and our dates for our counter install kept changing. Both Plumbline and Jeff were understanding and accommodating. I trust them and love doing business with this company.

Kristen W.

05/07/2017 12:00:00 SA

After being quoted a $50 service call fee, the technician announced it was actually a $150.00 diagnosis fee and the girls in the front office didn't know when they said it was $50 - it is actually $50 plus $150 to say what issue is then the fee to correct. Felt like a stickup. The cost was almost $400 dollars for a 45 minute fix. Very deceptive business practices. JUST SAY NO!
PS - It is worth noting that a number of their positive reviews are from out of state or only a single post reviewer. Not the most reliable recommendations. BEWARE!

Mike V.

2/20/2017

Ben Perez did a great job! Very courteous and polite. The company uses 2 different size machines to clean drains but both are not carried on the service truck. So if they show up with the big machine and it doesn't fit where they need to work you will be rescheduling an appointment. FYI.

Ryan B.

6/27/2012

I only put one star because I couldn't put zero. We called plumbline to do some basic wiring for my air conditioner and some wire clean up. I am a contractor's son and this was an easy fix. maybe 2 hours work tops.

We paid the 69$ radio special to look at the AC unit. The guy came, saw my girlfriend and decided to take advantage of the situation. Obviously trying to rip us off, he quoted us 1200$ for rewiring and a brand new wireless thermostat. Nothing was wrong with the thermostat. Again, I just needed some wires cleaned up and properly connected.

I got on the phone with the guy as I was at work and asked him to explain his reasoning and asked him his hourly. He would not give me an hourly rate and went by a book. He was completely not willing to negotiate and obviously could care less about his reasoning or was instructed to follow the book exactly. I told him specifically what i needed done and he refused to only do that work. This left a bad tast in our mouths. He came across as an opportunist looking to basically take advantage of those who do not know the costs of owning a home. He actually said this to my girlfriend.

I got another quote from a licensed master electrician. The quote was 210$ and it took him an hour and a half. I would highly recommend not using these guys unless you want to pay 80% more for your services. Electrician companies like this that are larger seem to think its ok to take advantage of potential clients. Beware of any company like this that will not give you their hourly and only go by a book. Any professional home repair should always be willing to negotiate.

He did however give us a new air filter (part of the 69$)..whoopy, those are 7$ at home depot.

Kevin H.

5/31/2011

We have used Plumbline plumbing services for years with consistently great results. This was our first run at their electrical services (with Heath), and it was delivered with the same great service. They listen, they show you a plan first (from a fixed-rate book), and match up the invoice after the service is complete. Shoe coverings. Polite. They probably cost a little more, than your local cut-throat, but I'll happily pay for consistently good service.

Sheila M.

05/10/2021 12:00:00 SA

Consumers beware! Do not use this company for plumbing services. They have no integrity and are lacking in customer service. I feel very taken by the way they do business. A couple years ago, I had them do a couple services to help with backup problems. Then a smooth talking representative came over to talk about mainline replacement and an installment plan. I felt manipulated, but needed help. Misplaced trust on my part. I was taken for $7000.The problem that has resurfaced again, is how they ruined my sprinkler system. At the time, I called to complain about this, was shuffled around, then told that they were not responsible and can't predict where the bucket would land. I believed at the time I was told not to worry about my sprinklers. They denied this. Very poor customer surface. The problem resurfaced again, when I just called sprinkler people out, was told the system was totally destroyed and would cost $3000 to repair.

Sarah G.

4/29/2020

Do not call this company for a quote for an HVAC system. They came to my house and took all of the information that the needed to quote a replacement for my existing mini-split system. They did not provide me a quote. When I called the office to follow up no one responded to me on what the issue was. They were unresponsive and unprofessional. Do not use this company.

Michael A.

2/20/2012

It should be zero stars. Called Plumbline because furnace would not ignite. Its was not a weekend nor outside normal business hours. They arrived on time and were professional looking (but looks are deceiving). They removed the furnace front panel, shined a flash light in one of the burners and said something like. Oh I see rust. If the combustion chamber rusts and gets a small hole, you could get CO in your home. Then the sales pitch began. How one of their new products would be so much better than the one I had (which was only 10 years old and high efficiency). I told them to fix this one and have someone come out and give a quote on a new one. It took them about 30 minutes to replace the igniter and charge me $400. But to show how nice they are, the $400 would count as credit against a new furnace. To make a long story short, I got another company to come out and inspect my furnace. Their conclusion was that the furnace had another 10 years service!. He also informed me that the igniter that Plumline replaced sold for around $25. What a rip off. I will never use them again and I hope anyone that reads this comes to the same decision.

N K.

03/07/2015 12:00:00 SA

Very overpriced. They quoted us. $400.00 for install of a new toilet. This did not include purchase of the actual toilet. We went to Lowes, purchased a new toilet, and they are doing the install for all under $400.00.

Rad D.

8/17/2016

Showed up on time, clean, personable, with master level skills and service. Highly recommend! One drawback was price. Even with a $50 coupon 20 minutes of work was $150. Was something I couldn't do so had to hire.

Blake W.

12/03/2012 12:00:00 SA

We had our furnace checked out and started our whole house humidifier today. The technician was on time and very friendly. I have always loved how customer service oriented Plumbline is. The technician, Dan Jones, is a great example of that. They have the type of people that you are comfortable letting in your home. Their services can be priced a little higher than others, but you know you are paying for quality. (the pricing is the only reason I didn't go 5 stars)

Kim H.

11/19/2011

Awesome Job by Plumbline. My electrical power went out on Sunday and my owner put in a call to Plumbline Sunday night. I was concerned that I might have to wait around for hours on Monday before someone came out. Boy, was I wrong. Plumbline called Monday morning at 7:00am and Kent, the electrician was at my door by 7:45am. He quickly assessed the problem, got the parts that were needed and I had electrical service by 8:30 am. Kent was prompt, professional and very courteous. I want to let others know that whether your having electrical or plumbing issues call Plumbline and you will receive awesome service. Thanks Kent, my electricity is working great. Happy Thanksgiving and Keep up the good work.

Jack C.

05/02/2021 12:00:00 SA

Plumbline asked for $39,500 to replace bad pipes in our home. The tech couldn't figure out the problem after we had a backup in our basement so he recruited a supervisor Brett to come look a few hours later. Brett did not look at anything. No scope, no cleanout, nothing. He did,however, determine that he needed to excavate our entire basement for the above quoted price after simply walking around in our basement for 15 minutes. The next day, a reputable plumber took a look at our situation and quickly diagnosed a faulty studor vent and improper placement as the culprit. It cost us $500 and is perfectly operable. This company said there was absolutely no evidence of corroded pipes. Watch out..these people are happy to take your life savings to fix a problem that doesn't exist.

Sydney F.

04/04/2014 12:00:00 SA

Pricing is not competitive and their sales tactics are geared toward selling a new furnace...no matter what the problem is.

While the customer service of this company is certainly intact, we found the pricing, overhead and sales tactics to be outrageous. When the technician arrived, before even looking at my furnace he told me that my heating element was probably cracked and that I was definitely going to need a new furnace. Well, he took the whole furnace apart and found not only was the heating element not cracked but it was in perfect condition - as was the rest of my furnace save the draft inducer motor. I was relieved until I asked him what the cost of the part was...he took out his catalog (Plumbline generated) of prices and pointed to the part for $800! I immediately looked up the exact same part on amazon and found it for $70. When I asked him about the price difference he said, we're a big company so we have to have some overhead on our pricing. Then he proceeded to tell me I should just get a new furnace because mine is almost 20 years old. Another representative from Plumbline called a comfort counselor came to my house to measure my furnace and decide what kind of furnace I needed. Turns out the cheapest option was $4000. He went on to tell me about all the warranties and that they'd put in a new thermostat for free! I said I didn't want a new thermostat because mine works fine and it felt wasteful to me to put in a new one...he just stared at me. I told him I'd like to think about it.

My fiance ordered the part on Amazon, we looked up a you tube video and 30 minutes later, my furnace was humming and warming my house like it never has before!

Eric C.

4/14/2017

Overpriced!!!!! I told the technician I thought the problem was a blower motor in the furnace. He flipped on the thermostat, said yes you're right. He quoted me a price of over $1,000 flat fee. So you get paid based on what you think I will pay and not how much time and materials are really need to do the job? I ended up paying $113 for 30 seconds of their time (and a useless trip), and wasting my morning. I was willing to throw that away because it would still be less expensive to find alternative service that was more cost effective. Ridiculous.

Andrew D.

08/05/2019 12:00:00 SA

Called Plumbline to get a faucet replaced. They were supposed to have someone out between 9-1. At 1:30 there was still no plumber, so I called and the lady on the phone let me know the plumber canceled. They wanted to reschedule for another day but I told them not to bother. 20 minutes later I get a voicemail saying they found someone to come by, no admission that they made a mistake. I don't want anything for free, but when you mess up, say so. It goes a long way. Luckily TJ got the job done and was professional.

These people are NOT cheap, so I'd expect better scheduling and customer service. I wish I had checked yelp first, for some reason their google reviews are a lot higher.

James S.

07/05/2021 12:00:00 SA

Ok, this is long story of a company that wanted to charge me the book price of $700 to change out a sprinkle value. Even after I called the manager and had a discussion about the price, he said that was the standard book price. I gave them my standard answer on out of my book of pricing, NO.

Oh, by the way I'm a VIP member after having more than $2,000 in electrical work done by Plumbline earlier in the year. I see the TV ads about 100% customer satisfaction, I don't think so on this interaction.

The Plumbline team that came out to provide the estimate also said my VIP status had expired, but when I called in to check, it had not expired.

The results ended we me going to Home Advisor and hooking up with GM Earthscaping, I sent them a photo of what I needed. They provided a firm price which was 50% less than the Plumbline Services estimate. They showed up, did the repair, sent me a photo of the work and an online invoice for exactly what was promised. Just found my new irrigation/plumber.

I've taken Plumbline out of my contacts for Plumbers.

Jim, Lakewood.

Joel G.

2/20/2020

Price gougers. The quotes I've received from Plumbline for various areas of my house have been more than double what other plumbers charge. I'm often happy to pay more for someone who's more knowledgeable but, for example, the first time I called Plumbline to inspect our water pressure issues several months ago, they said nothings wrong and left it at that. However, he wanted to charge me $1,050 to replace two ball valves ($650 for the first one and $400 for the second) which I instead paid another plumber $450 to do (who ALSO fixed our water pressure!)

The people who have come to our house seem like fine people and are always respectful but, at least the first person, seemed more interested in selling us insanely expensive repairs than fixing our problem.

Mitch C.

11/09/2021 12:00:00 SA

Update to the review. The humidifier Plumbline installed had to be replaced this AM by another company. So besides all of the above, it will cost me $700 more. Learned my lesson that PLUMBLINE is terrible.

Denise L.

04/09/2012 12:00:00 SA

I have fixed up four houses and have met many plumbers, therefore I have a general idea what plumbers charge and how long it should take to perform certain tasks.

On the plus side, all Plumbline workers have been neat, professional and polite during multiple visits. They are available and arrive when scheduled.

However, their prices are incredibly high and, as I found out, much higher than their completion. All work was roughly twice what most independent plumbers charge. Replacing a shower valve shouldn't cost $2000.

MM D.

12/12/2017 12:00:00 SA

Bait and switch! My 4 year old water heater quit working on a Saturday morning. I called at about 8am and they said they can have someone at my house by noon with no trip charge. When the tech got to my house he said there was no trip charge but there was a $185 diagnostic fee. WHAT?! The the tech stood in my utility room without even looking at the water heater and said that he can't fix it until Monday because he can't get the part until then. How does he know what part I need? He hadn't even looked at the water heater yet!! I asked him what the diagnostic code blinking meant and he had no idea until I showed him the code label on the tank. He then unplugged my water heater and the gas control valve , plugged it back in and said it was fix.
When I asked him what will be done to make sure this doesn't do this again he said that he can't guaranty his work and I would have the same $185 charge. The tech left and sure enough less than 2 house later the water heater quit working again. I called back to plumbline and after complaining excessively they agreed to send someone out to check again without a charge.
This new tech came out at about 7pm and told me that a part that was under warranty would need to be replaced but labor is not covered. He estimated that labor would be around $900 but they could not get the part until Monday at the earliest. *(don't forget they would also charge the $185 diagnostic and the price for the part until they got reimbursed.)
On Monday I called a local company and a master plumber came out. He said I did indeed need the part changed and it was under warranty. Tuesday the same local company came out and fixed my water heater for $200!
Over a $1000 difference?!! Shame!

Jacqui M.

01/07/2021 12:00:00 SA

Called for a repair to my leaking bathtub faucet. They were quick to come out, so that was nice. Charged a $50.00 service fee for the visit, typical. The plumber took one look (eyes, no tools) and decided it was a failing shower cartridge. The replacement would cost 450.00 + 50.00 for the part.
Now, I'm not a plumber so I trust the experts not to swindle me and when the quote is this high I assumed it was a job that was very invasive and would take several hours. 15 minutes after turning off the water, he was finished and left. Yes, 15 minutes. In conclusion, unless you're prepared to spend $800.00+/hr on plumbing services (not including parts) I'd try elsewhere.

Theresa C.

1/14/2008

Plumbline charged us $800 to remove and replace a garbage disposal. Other companies quoted $325-345 for same disposal and same work. Charges were not itemized, but the guy was there about an hour. That's around $500/hour for labor! The plumber did not obtain our authorization for the work before doing the work. Was supposed to come out just to give us an estimate, but then asked my elderly father (who was just there to let him in the house) to sign the papers rather than contacting me or my husband. We never would have approved this outrageous charge. I contacted the company and they said that is their standard charge.

K B.

07/06/2012 12:00:00 SA

During this incredibly hot summer, our A/C has not been working. We called Plumbline and had to wait 12 days before someone could come out. When he did, he said the compressor was bad, the situation was dangerous, we needed coolant and that we needed an entirely new unit for $2000.

Before agreeing to the work, we had another contractor come in. After reviewing the Plumbline report, he went to the unit, flipped a few switches and it started working. He said any expert should know that it takes a unit some time to kick on. All we needed was to clean the exterior of the unit off, reset it and to install a new filter in the attic. So after a combined three weeks of no A/C, we simply needed a hose and a new filter for $5 and have been happily cool ever since.

I strongly feel that Plumbline was either incompetent or trying to rip us off. Either way, we won't be calling again.

Carol T.

11/29/2019

Had a gas leak today. Xcel Energy came and checked and said I needed to have a plumber. I called Plumbline and they sent someone who diagnosed and fixed the leak. What Plumbline neglected to tell me is that I would need an inspection which they don't do but some plumbers can do. In the meantime I have no heat until someone can be scheduled on Monday or Tuesday, by which time the pipes will be frozen.

Cherie C.

2/28/2018

We've spent a lot of dollars with Plumbline. But we didn't want to mess around with an upgrade in our nearly 130-year-old house by going with anyone but a licensed master electrician. Finding one was harder than I thought, so I was happy to pay Plumbline.

My husband, who had some specific requests for the work, was incredibly pleased with the results. Justin removed some aluminum wiring, updated our box, installed a GCFI outlet in the kitchen where it was missing, and installed some additional outlets. He was clear about some work that we might have done less expensively since it didn't require a master electrician. We passed on some of it, and will have it done another time. But in other instances we felt it was okay to just have him do the whole project rather than deal with a separate vendor and appointment (who may not complete it the same way) to save a few dollars.

We have a warranty on the work and discounts on future services, so I'm sure we'll call on them again. But most importantly, I feel comfortable that our electrical setup is safe.

Curt M.

10/07/2020 12:00:00 SA

Should have read the reviews. Tricked into paying for a $440 diagnostic service, when the electrician ended up after 15 minutes telling me the power company had to fix, and the Excel people came and fixed for free. The service guy actually came off $100 because he felt a bit sorry for me. Maybe he has a conscience. The office people we called were nice, but no one called us back with the authority to either say we'll cut your bill some more.....or tell us to take it like a man. I'm sorta taking it like a man, but leaving a bad review. If Plumbline calls I may update this review, but I'm not counting on it.

Russ H.

7/31/2017

Called at 4pm today to get a bath drain cleaned. Was told that they would be out today in the, first available slot.' It is now 9:45 and I called to see if we were going to get this done tonight. After being kept on hold for almost 10 minutes, was told that it would be TWO WEEKS before they could get someone out. Would have been nice to know that 6 hours ago when I first called. Ridiculous....

Carl S.

6/13/2021

I was quoted a price of $49.00 to come and look at our upstairs AC unit. The tech came over and looked at the unit outside. He then went upstairs to look at the unit, which he did not do. instead he said to diagnose the AC there was a fee of 189.00 the 49.00 fee was just to bring him out to the house. He then recommended changing the filters and went on his merry way. Needless to say changing the filters did not fix the problem. What was wrong was the GFI outlet was out and shut the AC off. If he looked up in the attic at the unit he would have seen that. Complete rip off

Leslie H.

12/12/2017 12:00:00 SA

Plumbline wanted to charge my Mom ~$2,400 for pipes/valves replacement after I smelled gas at her house. Called another company after referral from friend. They charged her $300.00! Fixed & house sold. No FURNACE issues at all at Inspection! Unfortunately, I have to be reminded of that terrible experience every time I hear their NUMEROUS ads on TV. Jason below (10-26-17) said it best, The guys they send out are better trained to quote you ridiculously high prices and un-needed work/parts/replacements than they are to actually perform what needs to be done! Agree 100%!

Norman H.

6/24/2016

We have used this company for several year and overall have been satisfied with service however we called to have some work down on our furnace about a month ago. The tech was not sure how to do the work so informed us that they would send someone with more experience to look at the job. 2 weeks later and many calls to the office another tech was sent out who stated that he could have the job done and he would get back with us the next day. 1 week later still calling to get job done. Finally get job scheduled and then tech was a no show. Very disappointed with service and followup. Finally had to go to a competitor for service.

Dean K.

8/17/2022

The HVAC technician was reliable and arrived on time for the scheduled appointment. PRESTON was very knowledgeable and took the time to explain the issue associated with our AC unit in a clear and concise manner!

Karen A.

03/10/2023 12:00:00 SA

Plumbline has been great! A few months ago, one of their HVAC techs, BrIan, fixed my furnace. He did a great job and explained everything to me well. Today, Anthony came out and checked all my pipes, found the source of the faint mold/mildew smell that I had not been able to find, and fixed the problem.

They were both knowledgeable, friendly, professional, and clean. I am grateful for their work. Well done, Anthony and Brian!

Thomas N.

10/20/2021

We simply asked for plumbline to come out and to a once over on our furnace. The gentleman came out but immediately tried to sell us one a brand new air conditioner which we never asked to have checked. The gentleman then proceeded to go into our basement and all he did was take pictures of our furnace and try and try to sell us on a brand new one. He showed us dust around some areas. When we told him we wanted that cleaned, he told us that it would be a up charge. All this guy did was waste our time. I really hope someone over at plumbline sees this review because this was absolutely ridiculous. We just wanted a simple once over. Not a sales pitch on unnecessary things.

Dianna B.

11/09/2016 12:00:00 SA

Very poor service. Wish I could give 0 stars. No communication between schedulers (office) and tech. Tech did not give good information. Took day off and waited for him to come back with the piece. Never came. Called the main number 3 times throughout the day to find out what was going on and they claimed they could not get a hold of tech. So still no heat and having to try s different company.

Stephanie D.

8/16/2021

My husband I called Plumbline Services when our 75 gallon hot water tank broke. We did not get a second estimate because it was a highly rated company and a Google guaranteed company and because it was a bit of an emergency. Plumbline charged us $6,919.51. There were additional inflated costs because we have a water softening system, but for the water tank and installation alone, the company charged us $4,111.80 for a water tank that I Googled later and costs $1,414.99 online. Our water pressure steadily declined over the next month and we now have no water. The company said that they would send a technician between 10:30 and 1:00 today and my husband called them back several times when they did not show up. Now they say they won't be able to come until tomorrow. We have no water, not even drinking water. NEVER CALL THIS COMPANY FOR PLUBMING SERVICES UNLESS YOU WANT TO BE SERIOUSLY RIPPED OFF AND INGNORED AFTERWARD.

Sen H.

10/26/2018

After taking time off of work and waiting for a couple hours within the 4 hour window, they called to tell me they would not make the appointment. Project was needed to be done according to schedule. Wouldn't come on Sunday, despite saying they are 24/7, said they were closed, except for emergencies...overall disappointing. Will try someone else.

Jill M.

9/14/2017

RUN FOR YOUR LIFE! Never use Plumbline. EVER! They lie and make everything out to be a catastrophic event when in fact it is a simple $100 repair. I was told I had a broken pipe and needed $4K in repairs to rip out concrete, repair pipe, etc. I called 2 other plumbers to come out and both disagreed and then said EXACTLY the same thing and it only needed a cleaning and there were NO broken pipes. A few weeks ago I had them come out to service my boiler before it gets cold. I was told I really needed a new boiler ($20K) but they could do some repairs to keep it running for about $4K ($4K must be the lucky number they use). Again, I called another company to come out and they said the boiler was great and it needed no additional work. I had a toilet that would not stop running--called plumbline--they wanted between $250-$400 to fix (when you can buy a toilet for far less). I had one of the plumbers (who looked at the pipe that was not really broken) take a look at the toilet and he fixed it in 2 minutes....no charge. They are horrible and only want to rip people off and scare them. I am not the only one this has happened to according to the reviews. This is how they operate. Shady business. DO NOT USE PLUMBLINE!

Cath R.

7/31/2018

Worst company I've ever dealt with as a property manager. We have used Plumbline for several projects and it's been a horrible experience. They don't stick to what they're quoting you. We were told about $200 to replace a garbage disposal and then were billed for $650. More than half of our appointments have been missed or rescheduled at the last minute. They don't send invoices in a timely manner. Send the wrong technicians out that do not have the right expertise/equipment to handle the job we explained to them in detail. Icing on the cake that triggered me to write this review was talking to an extremely unpleasant person named Ali on the phone. I needed some clarification on just 3 invoices we had from a series of repairs at one of our rental homes. Only 2 of the invoices were ever sent to us and the dates were wrong, so I called and asked Ali to please confirm the service dates for the invoices I did have and send me the 3rd. Very simple and I know she had that information handy because she told me for the first invoice and it took 30 seconds. When I asked for the same information from the 2nd invoice, she got very short with me and proceeded to tell me that she didnt have time to talk to me anymore. Are you serious??? Last week, we had an underground leak in a vault that we needed to fix, and I called Plumbline and they told me that they could not use a simple sump pump to pump out the water to look at it. I hired another company to pump out the vault before a scheduled appointment with plumbline. The other company, who we were paying to be there, was out there all day waiting, and plumbline never showed. They rescheduled for tomorrow and showed up 2 hours late and the technician told me that he was not certified to go underground. Plumbline knew they would have to go underground so why did they send that guy??? Hours later....they send someone else out who was useless and said they just didnt know what was wrong. Then they billed us $400! For nothing! This company has been so unprofessional and made my job so hard. Never using these guys again.

Jasmine G.

04/01/2018 12:00:00 SA

I really didn't want to write a bad review :( I didn't have any issue with the owner or the installers, but the sales person told us a price and it ended up being about $1,700 more than the price. When I looked back, it was a proposal and not a 'contract.' It's just upsetting because we ASKED, so the total is this? Yes. So this is what will be charged to my card? Yes. Then it ended up being the price of a Honda Civic. The email and paperwork showed 'net investment' of the price which was circled in red, and was described as our cost. Then they said this other amount was what we needed to pay after the fact. It was kind of deceptive paperwork. The installers were fine and respectful. There seems to be a pattern of many people having an unexpected bill of $1,000+ more than they thought it would be.

Matthew S.

09/10/2020 12:00:00 SA

SCAM! BEWARE! They charged $5,200 and didn't fix my pipes. Then tried to charge another $5k to actually fix. Extremely unprofessional about it when called out on his scam. If you're willing to throw money away, choose them.

Ronnie S.

9/30/2012

Another company tried to clear the line with a snake and said can't do it, you'll need the $500 hydro-jet service. Fortunately, they couldn't come for 3 days, but they recommended Plumbline. Kai called to let us know he was on his way. He arrived on time, listened to our description of the situation, and said before we do the $500 job, let me see what I can do. He was able to use a different snake, cleared the line, $99. We appreciated that he put booties over his shoes before coming into the house, wore a clean uniform, was personable, and explained everything clearly. Office staff were also professional and personable. Great experience with them so far. We'll be using Plumbline for our furnace checkup and any future plumbing issues.

L. ..

12/22/2022

The liars at Plumbline NEVER called to say they would not keep their appointment I made two days ago online...called 5 times yesterday morning to confirm, no one answered until the 5th time, confirmed that KENNY would be coming, at 4:38pm I called saying I had not heard from anyone....

LISTEN PEOPLE!!!!

They will LIE and say they called, even trying to say that ma'am you are on a recorded line when I got mad!!!! HEY: I got mad but NEVER cursed at you because I am a Christian so I do NOT curse...but I am sure you deservedly have been by others!!! PLEASE, PLEASE, PLEASE read all the hundreds of reviews showing they repeatedly do this and DO NOT USE THEM!!!

M S.

10/15/2019

Wish I had read the reviews prior to using. Approx 2 years ago we called them to cap off a natural gas line as we had them do work for us previously with no issue. After the first attempt, and the techs gas detectors batteries not working, we could still smell the gas in the house, which we did not have prior. After having them come back and the tech ensuring it was not leaking we moved on. 2 years later, we are doing duct work and notice the same smell. Call plumb line and was advised to call excel energy and the would check for a leak. The tech came out and verified the leak was from the work plumb line did, appears the plumb line tech did not fully tighten the cap, allowing a small natural gas leak in my sub floor for the approximately 2 years. Called and emailed plumb line since the gas inspection no call back, no email,other than the standards will reach out to you in 5-10 minutes, that was yesterday.
Nothing they can do at this point but a call would be great. If you use them for gas related services, make sure xcel comes out to check for leaks afterwards.

Janet K.

6/13/2013

Called early Monday for appointment to look @ a leaking swamp cooler, got one that afternoon 4:00 - 6:00......oops @ 2:30 got cancellation call...next day 4:00 - 6:00 (had already cancelled scheduled appointment that couldn't be rescheduled). Had a leaking swamp cooler. Before he even looking @ ANYTHING Dimitri tried to sell a new rerouted copper line. Convinced him to at least cooler. I already knew there had to be a problem with the float. There was also a leaking nut @ the swamp cooler & leaky compression fitting. Estimate to repair.... $314.90. $110 to replace leaking fittings that would take ten minutes to replace. $161.95 to adjust the float, $42.95 service call charge. My fault last fall for not blowing out system correctly, but after declining service & while paying the service charge adding insult to injury, he told me I could have avoided all this trouble by hiring them last fall to blow out the system correctly. REALLY! I had used them in the past for sewer issues but will now spread the word about what a ripoff they really are.

M F.

01/03/2019 12:00:00 SA

My floor drain backed up and Plumbline came out to take a look. They got their camera stuck in my line and wanted me to pay for them to jack hammer the concrete to get their camera out. Plumbline charged $5,400 to replace a 15' sewer line after reporting it was disintegrated. While the contract said the replaced concrete would be a rough patch I still expected a patch that was semi-professional but it was horrible. They tried to upsell me on replacing more of the line and became very short with me when I refused. I was told insurance would cover everything and they became impatient when I told them I wanted to consult my insurance company first. To cap it all off, the replaced line was installed with a vent that is directly in front of my water heater. I pointed out to them that the location of the vent would inhibit the eventual replacement of the water heater and they told me I could call them to address it at that time. I'm disappointed that they tried to upsell me and did not do the job right. If it wasn't for my need for a camera in the first place, I could have done the job myself for a fraction of the cost and done it the right way.

In the end, it is my own fault for being played by a sales person but I recommend finding a better company that is there to do the job right and for a fair price. I paid for an expensive lesson in learning that Plumbline is there to do the job cheap and quick, charge the customer a premium, and try to upsell the customer for more work.

Randy D.

9/24/2020

I they did a great job opening the drains. They came by the house on time and left the place clean. PRO TIP: this goes for all plumbers, don't listen to the upsells or the problems they discover. Just have them snake the drain and leave. They do the work cheaply to try to talk you into more extensive work.

Stacey R.

7/13/2016

Had them come out to fix our a/c. I thought the guy told me to turn the system off so I did. He went outside removed a part from the unit and proceeded to tell me that the part was fried and would be $450 to replace, but that if that didn't fix things then he would have to replace something else, bringing the price to $950, but if that didn't work then he would have to replace the compressor which would cost another $3000. And if that didn't work he would have to replace the whole thing. So he recommended that we just replace the whole thing up front because that would make more sense. Oh, and he would need to call in the quote appointment so he would get credit for the sale. I said, You could tell all that with the unit off? He turned bright red and said, Off?! I asked you to turn it on! Oh, well, my diagnosis still stands. He called the office to make the sales appointment and the first words out of his mouth were, I got another one! Their very nice salesman came out and said that not only did we need a new a/c, but we needed a new furnace, too. $10,000 - $12000. Obviously, we got other quotes (Applewood was the worst, $12000 without a new furnace) and finally went with L&L who did the job for $4700.

B L.

11/20/2018

I called Plumbline for a quote on a new furnace and AC unit. My house is 1800 sq ft with a 900 sq ft basement. Bottom line, they came out and a friendly bloke gave a nice presentation which ended with a price of just about $15,000. After we discussed price, he lowered the price to $9700.00. I ended up paying another company $6500.00 for the same equipment. Bottom line - if there is that much play in your price points, then this BS about having the trust of the customer is a lie. They're the Champion Windows of the plumbing world. Big advertising, poor pricing.

Tammy T.

8/22/2016

This weekend I had the great homeowner event happen- backed up/clogged main line... I contacted Plumbline Services and Chauncy L. came out to be my house rescuer. He was polite, professional, personable and was wanting to help me in any way he could. I was very impressed at his tenaciousness at tackling my 1960 brick house with weird access panels and tight quarters. K truly felt that he cared about my stress and wanted to help. He fixed my issue and gave me sound advice to maintain my plumbing lines. I will definitely be calling Plumbline Services again if I am in need of house rescue again!!
Cost: $262.00 due to difficult access to my main drain/line and additional labor to get to the line and comes with a 30 day warranty.

Chloe S.

08/04/2023 12:00:00 SA

Blake, took consideration time + detailed answers to my questions. Both Blake and Marco were very professional and kind. Cleaned everything up. I will always use Plumbline Services. Great costumer service!

Shane R.

10/25/2018

I called them 2 weeks ahead to schedule an appointment. They decided to not show up the time slot 1 day that they gave me. They rescheduled for the next day and call during the time window and canceled again.

debbie c.

8/22/2017

I would like to say I feel ripped off!! Marc came to fix our leaky faucet.we had already attempted and bought wrong fitting valve stems.marc was professional and tried to upsell of course at $800.we just wanted leak fixed.he said he would diagnose the problem.we already knew valve stems did not fit.he diagnosed prob to tune of $150. He did nothing .the put on correct valve stems. Repair approx $160... Yes ripped off!! Never again

Jeffrey K.

2/16/2015

Very happy with the service and professionalism, and it was nice that they were available same-day on Sunday for an emergency fix that we couldn't wait any longer to take care of, but $900 for a replacement of 2 supply lines and 1 ball valve on an already positioned, ready & waiting hot-water heater is extreme.

Took him a total of about 2 hours and probably around $50.00 of parts if you paid retail (which of course they don't)

Just be aware these guys are the premium, height-of-convenience at a very premium price. If you are in desperate need of a plumber same-day and are willing to pay an arm and a leg for it they are a good option, but if you can wait and shop around, do it.

Leslie H.

8/21/2013

Technician, Jeff, was friendly and knowledgeable. He kept me informed of the work he did and why it was necessary. They called with an updated estimate of arrival which was really helpful. Would recommend!

Tom S.

05/06/2019 12:00:00 SA

I called this plumbing company because I had a basement drain which overflowed. First I tried chat, and they agreed to call me to schedule an appointment in the morning. I waited but no phone call. Finally, I called them and again explained the issue. They agreed to call back within one hour to schedule the technician's visit to repair the problem. Guess what, no phone call. Tried calling 3 more times but each time I was disconnected after a brief recording that my call would be recorded.

I gave up and called another company who immediately scheduled a technician and they actually came out 2 hours early. Don't bother calling them if you have an emergency. I tried them once before and the same company never called back. Terrible customer service.

Mary J.

08/08/2013 12:00:00 SA

We had a shower that was leaking all over the floor. Plumbline sent out Faran and Chris to work on it and they did a fantastic job. They installed a new valve and had to cut through the tile to do this. We were expecting to have to hire someone to re-tile the shower. They installed the new valve and the new shower controller without damaging the tile!! I'm not sure how they did it but we don't have to pay to have the tile fixed. The shower is working and it is fantastic. Faran is professional and really knows his stuff!!

Jubal T.

11/25/2022

The worst ever! Installed a heater it works half the time and won't make time to come out and repair.

Bob W.

9/27/2021

Kyle came to my house and installed a kitchen faucet and did an outstanding job. My complaint is the cost. I am a VIP member (which I'll probably cancel) and my appointment was pushed because of over scheduling, AFTER I took the whole day off to meet them. Anyway, had a kitchen faucet installed. I purchased the faucet from Lowes so I would already have it hoping to save a few bucks. Beware, a 2 1/2 hr job cost me about $750. He showed me the cost before the install so I knew what it was before the work was done. I would expect that if I had to buy the faucet from them, but not for an install only. I guess somebody has to pay for the fancy trucks, uniforms, and tv commercials. Kyle did a great job, as I mentioned, but the cost was way high as far as I'm concerned. Do your homework I guess.

Lisa A.

4/13/2018

Beware. I had them out when my furnace wouldn't kick on. They scared me into getting a quote for a new furnace and told me that my 14 year old furnace would go out soon. I had another company out and of course they couldn't make any guarantees but he didn't see anything that indicated issues and expected my existing trane furnace would last at least 20 years. Shop around!

Brooke G.

11/21/2015

I have NEVER had worse customer service than Plumbline. I set up maintenance appointments weeks in advance and they cancel on the day of the appointment. Never an apology. They have no regard for busy lives and schedules.

Denver B.

2/22/2021

Scheduled an appointment for them to come to my house. They gave me an 8-1pm window. Never showed up. I called them at 3pm to find out what happened and I was put on hold for 15 mins and I just hung up. No email, call, or follow up. Just total flakiness. Classic contractor behavior.

Pattie K.

11/15/2021

I originally used Plumbline 2 years ago for a water leak. At that time the tech that came out was wonderful. Last week I called them to do an annual furnace inspection and they were booked 2 weeks out. I was ok with waiting. I called them again a few days later to have a non urgent drain cleaning done. I was told someone from that department would call me back. The next day a tech called me and said he was 45 minutes away and would be out to clean my drain. I'm sitting in the ER and I told him, I never made this appointment and obviously I'm not at home. Later in the evening I received a text message that I had an appointment for November 17 th. Again, I never made this appointment! The following day another drain tech called and said he was 30 minutes away from my home. Again, I never made this appointment! As a customer I EXPECT to be able to pick the date and approximate time of my appointment. Instead, Plumbline is sending techs out on their own schedule! This is predatory business practices! I spoke to 2 Customer Service Reps who accused me of making both of these appointments! After being treated like a ignoramus, I once again called Plumbline HVAC
department and cancelled my appointment for my furnace inspection. Bottom line, Plumbline has become a very untrustworthy company and I will never do business with them again.

Jordan N.

5/25/2018

Was very impressed when a technician came out and fixed an electrical issue and didn't charge me because it was a simple fix. So I called them when I needed a new water heater and they were running a $999 special. Tech gave me an estimate of over $2700. I asked him to explain why it was so much more (it should have been about $60 to upgrade from a 40 to a 50 gal., $150 for an expansion tank, and $30 for a pan) but he couldn't give me an answer and just said he wishes they wouldn't run that ad. I got three more quotes, all of which were under $1300.

Betty S.

1/18/2016

Can't speak to their plumbing service but this afternoon I watched one of their technicians try to turn his van onto Broadway Blvd and take out a street sign. I followed him to see if he would turn around and he just kept on driving before turning onto a side street. He got out of the van, checked for damage, and then jumped back in and kept on driving in the opposite direction of the accident. For the record, he didn't hit a temporary sign that was hard to see or anything, he hit a metal pole and ripped it right out of the concrete before driving over it.

Not cool at all.

Anjanette M.

2/7/2014

-11 degrees frozen pipes for my elderly parents. plumbline arrived at 2pm
($42.95 service call). the tech replaced broken pressure regulator valve and small exposed section of PVC pipe! told my dad he owed $750!!!

I have called several other reputable, local plumbing companies to inquire about fixing such an issue and was quoted between $225 & 325.

at the end my dad did not even understand what had been replaced. the tech showed him a price book and told him that's their cost for the part so that's why it was so expensive.
general mgr was unconcerned.
if you want to pay well above what you should, then go here. I'd suggest not....

J V.

02/05/2019 12:00:00 SA

They are very knowledgeable and have a big workforce, but at best they err way too much on the side of caution and being too proactive when they see any hint of an issue; and at worst they are a ripoff. At the referral of my real estate agent, I called them to do a $100 sewer scope, which turned into a $3,000 root cleanup and line repair. Their master plumber then came and found a $10,000 issue involving redoing the main line, scaring us a bit but reassuring he was going to give us a deal because he knew someone at the city inspectors office. Before agreeing to this work, I asked him for the video of the scope but he never gave it to me after several requests by email, phone, and text. I then called in another sewer scoping specialist company. This gentleman did an honest, thorough scope and showed it to us -- he agreed that the prior work was done well, but that we certainly did not need the $10k project done. He summed it up nicely: Plumbline sees a problem everywhere they look. So buyer beware.

Laura T.

3/26/2021

Whatever you do, do NOT use plumbline for electrical. They are completely incompetent regarding electrical.

Kay W.

06/04/2021 12:00:00 SA

Called with elec. problem with swamp cooler. Talked 2x before service. Night before service I got a call that they had no technicians for my appt. Tried to reach and only got answering service. THEN next day , got a call tec. was on his way! Called the company and they said they really couldn't service due to the roof. Got it, but be HONEST WITH ME AND DONT LEAVE ME HANGING. No return call after complaint! Left me in a really tough spot and didn't care to call.

BUT sure wanted to sell me on the VIP plan for the swamp cooler-- that they couldn't service!!! :-(

S E.

11/19/2019

I made an appointment for an electrician two weeks out for a Saturday with a window of 9 AM to 1 PM. The office called and said he was running late do I still want him to come out, And I said yes. He did not even call until 330 and we were going to be leaving at four,so we did not have him come out.Wasted five hours of my Saturday we will not call them again.

Gary S.

7/25/2020

Stephen Calvillo was the tech that turned up and he and the whole experience with Plumbline was excellent. They were able to get a tech here in a timely manner, confirmed the day before and on the day and Stephen called 45 minutes out. The cost for the inspection, analysis and recommendations was $49, a lot less than others. Better than that he offered advice on what to do rather than only writing up a report to do it himself and charge for it. The adverts we see every morning are true to their word, if I have any issue going forward I will call these guys, they didn't even ask me to write this but felt I should.

Nathan G.

04/09/2015 12:00:00 SA

No bueno. So Denver Water sent their jack-booted minion to serve a nasty gram to me saying saying I have to replace the sewer line in the middle of the street. It's a horrible visit that nobody wants since this notice from the city could be a $5-15k hit to the old billfold. Water minion says to get 5 bids, I oblige. Plumbline services seems uber professional. They answer their phone and send someone out quickly to give a bid. I thought this is going to be binary:

0. They are just super awesome and that's how they roll.
1. They are an awesome sales and marketing co. and try to sell VERY EXPENSIVE services with flash and bang, shock/awe...

I'm sorry to say that this co is the latter and not the former. Their bid was 3x more than the company we went with. I understand being more expensive but 3x? The person that came out spent an hour inside the house and was hard selling, wow, this is really bad. Really bad. You'd better replace the entire line! None of the other contractors needed to come inside the house and none of them hard sold. No bueno.

If you need major work done do your homework people! Get multiple bids. I'm happy that I did. *BTW the best priced bid A1 Mile High Drains, Ivan Chavez did the work and did a great job. I highly recommend him!

Kristy D.

5/21/2016

I scheduled drain cleaning service 4 days ago. They called 45 minutes before my appointment which was the 1st one on their schedule for the day, to cancel because their schedule was to full. Their attitude was like oh well. I will call a company that will come out.

Chris G.

02/01/2017 12:00:00 SA

Great job explaining my situation without trying to add extra purchases. ! Professional and clean! Always call plumbline

Stacia R.

7/13/2023

Josh T called 30 min before arrival, and he was very polite and courteous on the phone and in person. He listened as I talked through my sewer scope findings and then talked me through his plan to fix it. We chatted briefly about living in Northern CA, and then he got to work in an efficient manner and gave me a follow up check in, as I was working with another contractor simultaneously. He explained the 30-day guarantee before leaving. I recommend Josh and Plumb Line for sewer main line cleaning.

Allen M.

6/26/2020

My elderly parents were bamboozled by this company. My mom called Plumbline because she thought they looked so nice on the television commercial and on the trucks. They were having a very minor problem with one of the toilets (A) that was running water after being flushed. She called Plumbline and they sent a plumber who introduced himself as Brett but had on a nametag with a different name. During the course of his visit he inspected their plumbing. He said he was unable to replace the fill valve and the flapper because after testing their water pressure he said it was way too high. It is important to note that he tested the water pressure by holding the gauge under the water heater. He told my mom that he couldn't fix anything until they repaired the water pressure and the old gate valve. He gave them an estimate of over $1000.00. Luckily my mom had the sense to decline the service. She then asked him to look at another toilet (B) because it was not flushing completely and needed to be flushed several times. He went there and opened the tank and fiddled a bit and appeared to have fixed the problem as the flushing was now completing on that toilet (B). They paid the service fee and he left. Soon after he left the second toilet (B) began to make a whooshing sound every 9 minutes (she counted!). She called his cell number because that was the number on the business card. He said it wasn't his fault and he didn't have time to come back. She said it was most definitely something he had done because it never did that before and only started after he had fiddled with that toilet (B). He said he might be able to come by the next day but that he was really busy. He said he would call but he never did. I am not a plumber but I have replaced the fill valve and the flapper many times and it is quite simple. (I volunteered my services to her for free.) A few days later her handy man came over to look at it. He informed her that the way the Plumbline technician tested the water pressure was not correct and entirely unreliable. He replaced the fill valve and flapper (with the Kohler parts that are unique, which the Plumbline technician never mentioned) and both toilets are now working fine. I also confirmed this information with my cousin who is a certified master plumber in Ohio. He agreed with what the handy man told my mom and in addition he sent me the protocol for testing water pressure because he had never heard of any one testing it on the water heater. I read the protocol to my mom and she said that the Plumbline technician did none of that. My mom followed up with Denver Water and asked about the water pressure. They informed her that her pressure was a little high but was average for her neighborhood and that if she wasn't having any issues with pressure than there was no need to do anything. She told my mom that this was just a ploy that plumbers use to make unnecessary repairs and jack up their prices. I usually try to be at their home when repairmen come just for this reason but I was not able to be there that day. It makes me so mad when businesses take advantage of the elderly. One final point. It is also apparent that my parents have a difficult time with stairs. The Plumbline technician left all of the lights on in the basement and the panel covering the main water valves was left on the floor. This is just poor customer service.

Sandra C.

01/04/2020 12:00:00 SA

Ugh. Where do I begin. A couple months back I Tried to make an appointment with them to get my bathroom drain snake because it was not draining as fast. They responded appropriately and send someone over within 72 hours (I still think that a long time to wait but milligram). They came over this snaked my drain was draining appropriately. No my drain stopped working again so I called them to come and sneak it again. They called me back but I was at work and was not able to pick up and when I was about to call them to set up the appointment I got a text message to confirm an appointment with the plumber the next day between ours 5 pm and 9 pm. So instead of calling back I just confirmed via text like the text instructed me to do. They did not come the next day they did not come the day after that the day following that I called them to see if they were coming soon. The lady on the phone made it seem like it was my fault because my appointment was not officially made because I never called them back. I told them I received the text message and I confirmed via text message. She said the text message was not the right way to do it. I asked her why then send me a text message to confirm if that was not even possible. She said it was my mistake and they had no appointments available for another seven days. Never using them again. Called another company to come over and I had someone respond and be at my house within 12 hours.

David S.

5/28/2015

Let the buyer beware. When you buy into a Plumbline $39 A/C service promotion, what you're getting is a price quote for a lot of work ($800+) and a sales pitch on annual and 5-year service plans. It was very disappointing. I think the strategy is to tell you that, for instance, your coils are dirty, it'll cost $400 to clean them, BUT it's less than half that if you sign up for annual or 5-year contracts. First the shock, then the much cheaper option of a contract. We were also told that the two A/C units we have, being 8 years old and installed by the homebuilder and lower quality, weren't expected to last more than 10 years. So we were also given a quote to completely replace them ($10-20K). Geez. Nothing is malfunctioning at this time. We just wanted regular maintenance to be performed to make sure they'd be good for the summer. Plumbline was very professional in scheduling the service visit (next day), calling in advance of the serviceman's arrival---within the promised time window. But the service guy didn't even know why he was at our house, which was weird. So, $78 (two units) wasted in our opinion. Lesson learned.

Christy W.

8/15/2015

Terrible experience. The tech (Paul) was sent out to clear a backed up line. He tried to snake through the sink trap, and tub. He was not able to go more than 10 feet, because he was running into a transition that the snake would not follow. He called and said we should have one of the plumbers come out and replace the plumbing. We were charged $99. Had another plumber out the next day to give a second opinion. The second plumber simply went to the basement, opened the existing clean out, cleared the plugged area, and was done in less than 15 minutes. He could not figure out why the plumbline tech would not have done the same thing. We called and asked that question. The canned answer was that sometimes opening a clean out can break something. We were told that the tech would call back and make it right. After a week, and several calls to the office, it has become pretty clear they have no intention of doing the right thing.

Barb B.

8/22/2023

Running water in toilet
Martin was knowledgeable found the problem, and also recommended a pressure valve for our 42 year old home. He gave us 4 options to do the repairs. We picked the most involved option. He was able to replace our toilet with a Toto comfort height toilet and installed our pressure valve THE SAME DAY!
He was an excellent communicator and efficient worker. We are very satisfied!
Thank you MARTIN and PLUNBLIBE.

Stephen S.

05/04/2020 12:00:00 SA

Their introductory offer is a scam. They just charge you for them to find things wrong with your furnace. It would have cost $200 to replace filter. AVOID.

K W F.

11/11/2014 12:00:00 SA

If I could give it 0 stars I would. My time is very limited dealing with 2 elderly parents and 1 of 2 coworkers recovering from surgery. Called them on 11/10 at 8 am and was told someone would be here between 12-2. At 1:30, they called to tell me they couldn't come out today but would be out tomorrow between 11-1. Let me say that I've dealt with them before and their office staff have always been very professional.

Now for the issue:

Tech showed up today at 11:45. The problem I had was not complicated - the old rubber boot that connects the pvc pipe from the upstairs bathroom to the pvc cleanout in the basement had become separated due to the basement slab moving.
This guy after 20 minutes, comes up with a quote of $600! Really? Do I have stupid written on my face? I specifically asked him about simply replacing the boot - actually, replace both the top and bottom boots. He told me it was much more complicated than that I refused and he presents me with a $150 bill. I asked about the $42 service charge, but since he diagnosed the problem I owed $150. I paid it, but have half a mind to call my bank and stop payment on the check.

I took one of the old boots to ace hardware, paid less than $18 for 2 and installed them myself in less than 10 minutes. I ran the upstairs sink for 10 minutes and never saw 1 drop of water leak.

Not only that, he left grease & dirt all over my brand new basement carpet. I sent a letter to Jeff B, the owner. Funny that he doesn't put his last name on their website.

NEVER AGAIN PLUMBLINE!

Christina R.

10/10/2014 12:00:00 SA

I scheduled an appointment for a Furnace Tune Up with Plumbline on a Monday afternoon two weeks ago. My boyfriend waited at home during the scheduled time frame and no one showed. Neither of us received a phone call so I gave them a call. I called a total of 5 times with no answer. I went to their website and sent them a message there and received an immediate call back. The woman on the phone claimed that they had called saying they would not make it, but neither of us received the call or message. We checked our numbers which were correct and without apologies she insisted we received a phone call.

I try to give people the benefit of the doubt so I rescheduled for the following week. Again, no show, no call. This time, when I called, I got through right away and the woman was very apologetic and unsure of what happened. She took my information and promised a manager would get in touch within the next 24 hours. I never heard from them.

I am bummed because other Yelpers had good experiences so I am not sure what is going on with Plumbline. But if sitting at home waiting for a no show technician TWICE is not your cup of tea, I'd pass.

Phil K.

04/12/2018 12:00:00 SA

They did a fine job, but it was extraordinarily expensive. My job should have cost around $500; instead, it cost $1000.

Update since the reply from the vendor: I did get an upfront estimate; it was ridiculous but I really needed to get the work done quickly, so I told them to go ahead. I can't really recommend this company to others though, because they are so overpriced. 4-5 hours of work shouldn't cost $1000!

Craig S.

9/24/2012

They replaced by water heater quickly and efficiently and brought everything up to code.
Glenn K was very courteous and answered all my questions. He was great!

D R.

06/09/2013 12:00:00 SA

Great friendly call representatives and Tecs.. However I was quoted over $800.00 dollars to fix my swamp cooler. I understand this is a worst case scenario quote. But was WAY WAY over priced. Over 400 to run a four foot copper tube and near as much to replace a pulley wheel. Immediately after the tec. left I went to ace hardware where a friendly man got me the copper tubing and the Goo (the only thing the weel needed) and after 20 min of easy work and 15 dollars The swamp cooler is fixed. Really Plumbline your $42.95 I paid for a tec was a joke and you wanted over 800 dollars for 15 dollars of supplies and 20 min of labor. In my opinion I am sure they do a great job if you have infinite funds, but over all they misrepresent people in need of help for GREED.

Pamela G.

10/23/2013

A friend of mine called Plumbline to fix his hot water heater and had a terrible experience this past weekend. The technician was two hours late and once he arrived and looked at the water heater had to call the help line for the water heater company for help in fixing the problem. He then realized that he didn't have a voltage meter with him, so he left for 45 minutes to run to the store to buy a new one. Once he returned he quoted my friend over $400.00 for a new part needed to fix the problem.

My friend, being pretty unhappy with the poor service, paid the exorbitant $165.00 service fee and sent the technician on his way. He then talked with a neighbor who recommended he call the company who had originally installed the water heater. That company diagnosed the problem over the phone, charged my friend $25.00 for the needed part, shipped it to his house for my friend to install himself, and now the water heater is fixed.

I don't want to write the name of the technician, but in my opinion this is terrible service. The technician obviously had no idea what he was doing, showed up late, didn't have the needed equipment and WAY overcharged my friend for the necessary part. I would not use this company, my friend will not use it again, and we wouldn't recommend them to anyone.

Sarah C.

1/20/2015

Paul provided us with excellent service after our laundry line repeatedly kept backing up. He made sure the problem was completely resolved before leaving. We have been long-time Plumbline customers and their expertise and client service are well worth our time and money

Jese S.

05/02/2015 12:00:00 SA

Can't give me even a general price over the phone, but it's 42.95 to have someone come out and tell me a price. Are you serious? Very poor customer service.

Benji L.

10/18/2016

We had called plumb line, to have our mainline cleaned and to have our furnace tuned up for the year. On our first appointment was to be for the drain. We get a call about 10 mins before the tech was due. They were calling to cancel our appointment as they over booked. 2 hours later they call and ask if they could come over now. So we said alright. The tech gets here 45 mins later. Comes in and says I can't take my machine in your crawl space. He does tell my husband that he can go threw the toilet but it will be $311.00. Really !! Our second appointment was today for the furnace. Our appointment was between 1-3. Well 3:15 rolls around no tech. So I called and cancelled on them. Do not use these people. I have my own business I would never treat my clients like this. When your a company you need to stand by your word. I will always advise people not to use these plumbers/ heating people.

Janice B.

11/22/2016

I called to have a drip fixed on my kitchen sink . Customer service apparently does not communicate with the scheduler. I thought I was going to have a Saturday appointment
Which was changed to Sunday then Sunday was changed to Monday. Then Monday's appointment time was changed. The man finally arrived. What I thought would be an easy fix turned out to be a joke. All the rep did was tell how much it would be by the way was triple of what I had it done for after I told him I didn't want his services. He said that I would be calling him back tomorrow. That will never happen and I will never recommend this company to anyone.

Colleen J.

9/29/2015

Their technicians get commission on whatever it is they sell, or fix I should say. They are an absolute rip-off and they lie cheat and steal. When we first moved here we trusted the big brand. They tried to repair our furnace which failed a few weeks after they left. They came back 3 times and still could not fix it, and yet we were still out 780 bucks.

Then the plumbing issue. Long story short, a popped hose bib from freezing and then a leaky elbow joint--- their quote-- 1,784.00

I called my neighbors plumber that he has been using for years----out the door he was 324 bucks.

He laughed when I showed him what plubmline quoted me. He even shared his cost for parts, which was around 140 bucks.

Then we saw the news story about them with the hidden cameras and no surprise there.

Corey R.

02/03/2023 12:00:00 SA

As others have pointed out, this place is outrageously priced compared to other local contractors. We needed a full sewer line replacement and I received 8 bids/estimates to ensure I was not overpaying. Most bids ranged in the $18-$20k range. Plumbline's bid was $33k - about $13,000 more than any others for the exact same service. I would strongly suggest avoiding them at all costs.

Eric T.

07/10/2013 12:00:00 SA

Go elsewhere. Prices are not even close to competitive. Was quoted $2200 for a simple A/C leak search/ repair, plus $500 for under 3 pounds of r22. (Currently $90/pound)

Had the leak fixed, r22 filled, and a concrete pad installed for only $400 from an honest HVAC repairman. Save yourself $2300 bucks and find another company.

Ava Sophia C.

05/07/2015 12:00:00 SA

Stay away, stay far far away!

Called them out for a simple snaking due to having some water back up into our basment floor drain.

Supposedly the tech couldn't get past a certain point so he called in their emergency cameras. The guy came up the stairs shaking his head saying it's REALLY bad, come take a look at this...

I followed him down the stairs and watched as he fished the camera through the line and he explained me about the shifting clay pipes, the bellys of water, and finally the dead end where we supposedly had no service to the city sewer. He went out to his car and subsequently handed me an $18,000 estimate that included ripping up my front yard.

Over the past couple weeks we have obtain 2nd, 3rd, 4th opinions. And all of them have disagreed with their findings. We have some minor issues that can be dealt with by having regular maintenance (snakings every couple years). Eventually will will need to have some spot repairs, but not at the $18,000 price. On top of this we obsolutelty have service to the city sewer.

My advice to everyone, stay away from the corporate plumbing business and go with the smaller family owned ones.

My next step is a complaint to the BBB.

Christine G.

12/04/2012 12:00:00 SA

On November 30, 2012 I had Plumbline come out to look at a leak under my sink due to an issue with my disposal. They give me a window of time and the technician showed up right at the beginning of the window I was given. The technician was knowledgeable - said I had a crack in my old disposal. He also looked at the pipes that lead from under the sink into the basement, and said that I should consider repiping at some point.

Plumbline charges RIDICULOUSLY high prices for their services. And none of the pro's of this company outweigh the price. I paid $460 dollars to have a disposal changed out. I was expecting to pay around $150 to $200 and expressed my surprise when the tech quoted me $460 for a 1/2 horsepower and $812 for 3/4 HP. I did research on Monday and found that I really shouldn't have paid more than about $250 for the whole deal. Even high-end quotes were around $300. The disposal they gave me (same brand and horsepower) could be purchased by any consumer for $65 - Plumbline is a huge company, buys in bulk and at a contract warehouse where the prices are substantially lower than for the average consumer. And the tech was at my house for 45 minutes (including time in his truck to get my quote and to chat with a neighbor). When I called Plumbline on Monday to complain about the price, the explanation I was given was that they have a lot of overhead costs -receptionists to answer the phones, a fleet of trucks, blah, blah, blah. I understand the business very well - both the service industry and was in retail for several years and there are NO amounts of overhead costs that justify charging 50% more than all other companies and published recommended charges that I found for this service in 2012.
I also called to speak to a manager, left a voicemail and never received a call back.

Will NEVER use this company again and will be sure to spread the word-of-mouth dissatisfaction.

C T.

4/22/2011

I called Plumbline after a friend said she had used their services. The scheduling services are fine and the technician arrived on time.

We had an exterior faucet that had frozen over the winter causing the pipe to burst. I explained the issue and the technician agreed with my assessment and said the job would take about an hour, maybe less. Then he took out the price book and said the cost was $450 to replace the faucet.

My husband asked him how much the parts were- he said around $80. That is $370 for an hours work! We sent the technician on his way without having him fix this. That night, for 30 minutes and around $35 we fixed it ourselves.

The technician himself was great. He was competent and professional. I am sorely disappointed with the pricing. I guess people who don't want to do any plumbing themselves will pay these ridiculous prices. It is a shame that Plumbline is charging these prices to ANY consumer, let alone all the senior citizens they are overcharging.

Dan S.

01/11/2020 12:00:00 SA

I had their service done a month ago. They told me they did a full line razoring. Prior to them doing the full line the tech said the line was fine and did need it but I went ahead and did it to be safe. A month later it is totally clogged. I called them to come back out and they said oh we only warranty for a month so we can come back but will charge you again. Takes zero responsibility for the job they did poorly. Do not use them. They are another junky contractor that doesn't care about customers.

Steve W.

3/15/2020

I called Plumbline out for a quote on replacing a shower valve in a shower that all the materials were provided for in advance. Within a minute of looking at it I was quoted $850.00. That's expensive for 2 hours of labor. I don't care who you are. I declined and paid their $49.00 service charge. I did the work myself after reviewing some YouTube videos and the work was done just as good. Don't waste your money with these price gouging experts.

Serena C.

5/24/2018

We have used Plumbline a couple of times now. First time was for a sink backup. Second time we had a water line hooked up to our fridge. Both times I was very impressed. So we decided to use them again. We are at the very end of a complete kitchen remodel. I have been without a sink or dishwasher for 2 months now. Not easy when you have children! We had an appointment scheduled for today between 3-5 to hook up the plumbing. I was so excited to finally have my kitchen completely done! They called after our appointment time and canceled on us. Not impressed at all. Judging from other reviews this seems to be a common occurrence with them. Wish We would have read here first before hiring them.

Moose M.

6/23/2016

Plumbline charged me $93 to fix a toilet that wasn't flushing properly, but two flushes after the technician left the toilet wouldn't flush. When I called them, they told me if they came out again they would charge me another $93, even though they didn't fix the problem the first time.

I've been told that some plumbing companies operate this way to make quick and easy money on service calls, and Plumbline appears to be one of them. I definitely would not recommend them. If you can't find someone who stands by their work and you call Plumbline, you're taking your chances.

Joe J.

10/06/2018 12:00:00 SA

A few years ago our AC broke during a heatwave right before I was leaving the country, I had a new AC unit the next day from Plumbline. They have since replaced my furnace, which died of old age. Their service people have always been prompt, professional and knowledgable. Most recently the outside AC unit went bad, this was a quality Carrier unit but it failed. After attempting to fix it they did EXACTLY what their warranty said and gave me a new unit! It's hard to find a company with this much integrity and follow through. Can't recommend them enough!

Jill M.

05/02/2017 12:00:00 SA

Today I had an appt for an A/C tech, an electrician, and a plumber. Received a call 20 min before appt time (all 3 were scheduled 9-11) and was told sorry, we have an apartment building to work on instead. Say what? Obviously never using this company again.

Trish W.

01/11/2023 12:00:00 SA

Plumbline rarely fixes anything. They are not qualified to clear drains. I learned my lesson. Call another company. They offer a $93 or free drain clearing and call and let you know they can't do it with an additional quote for finding other problems for an exorbitant amount of money. Do not waste your time or money. Call a skilled sewer company. Locally owned and operated is the way to go. Do not waste your money!!!!!

C V.

11/22/2013

I have used Plumbline several times when I've had a slow drain and every time they are consistently professional, prompt and courteous. Their prices are reasonable and competitive and I feel they are very honest and fair in their assessments. I especially like that they don't leave a mess. I would recommend using them.

Michelle B.

11/13/2014

PRICE GOUGERS!! We had a leaky toilet. We couldn't tell where the leak was coming from - nothing was wet but water would be all over the floor. They charge nearly $50 just to come to your house and DON'T apply that to your repair bill. Then to remove the toilet and repair the leak was an additional $200. We had to turn the water off to the house because our shut off valve wouldn't turn all the way off. To repair that $13 part and 5 minutes of labor - another $313 and if you want the toilet replaced and you let them install their bottom of the line toilet - that's over $800.

Had I known how easy replacing the shut off valve was, I would have done it myself. I had a friend install a toilet we bought - cost me a 12 pack of beer. We would never use Plumbline again - what a rip-off company. Do it yourself - Home Depot has excellent employees who can tell you what to do and save you hundreds of dollars.

Tom Martino recommends them but I feel he must get a kick back from this rip off company. I won't be using anyone on his referral site either. This was the worse experience and the most expensive ever!! Even lawyers don't charge that much!!

Kim G.

6/26/2016

I had scheduled an appointment and requested to be put on a waiting list if something sooner became available. When I called to confirm what time I should expect them, I was told the appointment was never made and I was just put on a waiting list. Their next available appointment was three days later than the original appointment I should have had. Why on Earth would you put a customer on a priority waiting list that extended beyond the next available appointment?? Try Now Heating and Air if you want super fast and great customer service.

Fritz W.

07/10/2018 12:00:00 SA

Outrageous pricing. Replaced sprinkler anti-siphon valve & replaced a kitchen sink - less than an hour of service. $$$$$

When I called to complain to the owner, I was assured he would promptly return my call. Never did.

Never again....

Tom K.

7/20/2016

I had them come out estimate moving some plumbing, 2 lines, for an addition, and they quoted me $2300 for the work. I had another plumber come in and did the work for $250.

P. D.

2/18/2021

Scheduled an appointment on their Website, including providing photos of the leaking valve and perforated pipe that needed to be replaced. The day they were supposed to send a plumber, I got a call from their dispatcher, and when I answered the phone, she was on the other end involved in a loud conversation with someone else. She then hung up and made three more calls in rapid succession and left two voicemails saying that she wanted to update me on my job (meanwhile, I was in the middle of a conference call for work). I tried the rest of the day to call them back and was either put on perpetual hold or nobody answered the phone. Late in the afternoon, I finally reached their stellar dispatcher who informed me they didn't send anyone due to being short of techs and having another emergency. FYI, they didn't send anyone today, either. First they claimed the technician's truck wouldn't start in the morning, then, when he called around noon, he said he was 30 mins out and I needed to call the company first to confirm the appointment - unreal, right? So... once again, I tried repeatedly to reach someone at the company. Twice I was put on hold so they could call their dispatcher and twice they never returned to the phone because they could not get the dispatcher on the line. Really? She has WAY too much control. I finally got routed to this woman again, and guess what, she wanted to reschedule for another day, that's right, because I could not get through, I would have to reschedule the appointment a third time. Oh, she did offer to send someone at midnight, instead of waiting for the next day. You can expect to spend your precious time trying to reach someone by phone at Plumbline, then being put on hold while they contact their dispatcher and then having nobody come back to the phone, because apparently, they can never reach the damn dispatcher. You'll be disappointed when no one shows up, then you'll get BS stories about how busy they are, or how some other emergency came up, or how hard they were working to reach you. By far, one of the worst, if not THE worst plumbing company when it comes to customer service - they've clearly decided to spend their money on ads, not on improving their operations or customer service.

Jessica Z.

6/27/2013

HORRIBLE. Plumbline Services pulled a total 'bait and switch' on me. I called three days in advance to schedule the $99 sewer and drain clean out with free scope. I spoke with Wendy and Heather to verify my appointments and all information on access multiple times prior to the appointment. Dominic arrived at the house today, as scheduled, and advised the clean out was $311. This is UNACCEPTABLE. Dominic called to try to see if they would honor the quote, and was told no. I called and spoke to Matt, who said no as well. He said that because they had to move a toilet the $99 didn't apply. I had told everyone that access was through a toilet. DO NOT USE THIS COMPANY...THEY DO NOT FOLLOW THROUGH ON THEIR WORD AND DON'T CARE ABOUT THE CUSTOMER AT ALL.

Brian M.

11/26/2015

We used Plumbline to replace completely our heating and air conditioning systems. They aren't cheap, but they are very professional and we had a large team show up to complete the job on schedule. We even sealed the innards of our 30 year old air distribution system, and that made a HUGE difference in air flow; they helped balance the heat and cooling throughout all 3 stories of the home, we got right with the building inspectors, and this was a great team to work with. I will continue to go to Plumbline for not just my HVAC needs, but they are now my go-to folks for electrical and hot water heating when those times come. My feeling is this is the team that plumbing, heating, cooling, electrical experts hope to work for. Professional. Fast. Courteous. Thorough.

Mark B.

7/30/2019

Plumbline... are your employees on commission? Do they have sales quotas? Be honest now.

Jeff H.

4/13/2015

Wish I could comment on what their work is like, but unfortunately I can't. I called and made an appointment for a guy to come out and give me an estimate and they never showed up. Didn't even call. Tried to call them and went straight to voice mail.

This is no way to treat potential customers.

Erin J.

3/23/2017

The electrician, Justin, is wonderful. We had a sparking outlet in our kitchen that lead us to replacing the entire fuse box and meter as well as a ton of other projects. He write out detailed options and fully addressed every little question we had. The work was done well and in a very timely fashion. We were nervous about how much the cost was but in the end we are confident that the work was done right and our house is safe. Justin's customer service was the thing that made us a lifetime customer.

Michelle H.

10/11/2017 12:00:00 SA

Had Bob out and he fixed my furnace by just adjusting the original part. 2 other companies had come before both saying I needed such expensive repairs that I would have to buy a new furnace. Bob was honest, patient prompt and explained the whole process. I highly recommend this company.

James B.

05/07/2011 12:00:00 SA

I had a very poor experience with Plumbline Services. My issue was a leaky shower faucet. My shower faucet formed a leak and water leaked from my second floor to my first floor, getting some drywall and the floor wet. Right after I got out of my shower I realized it was leaking. I quickly pulled the cover off my shower faucet and saw exactly where the leak was coming from. The faucet in the wall had come loose and water was pouring out of it. I shut off the water to my home and fixed the leak by tightening the loose faucet.
I called plumbline services, they sent out two Plumbers, one experienced and one plumber in training. Told them exactly what happened and that I visually saw exactly where the leak was from. I told them I fixed the faucet and just needed them to verify everything was ok when I turned the water on.
Instead of agreeing, they said they needed to take apart the work I did and inspect everything. Thinking they were competent plumbers I agreed to let them do it. So the experienced plumber did the work as the plumber in training watched. The faucet has 4 screws; so the so called experienced plumber dropped one of the four screws between the drywall and the wall, so behind the tile in the shower and it was lost forever. Then about two minutes later he dropped a second screw out of the four screws behind the dry again, never to be seen again. So the plumbers who were called to simply to verify the fix I did have now lost two of the custom four screws specific to my shower faucet.
So their solution was to take two screws from my bathtub faucet out to replace the two missing in my shower. So they did that and got the shower back to how I had it before I called them. But now my bathtub faucet was missing two screws so it leaked when the water was turned on to my house.
So with the water was turned back on in my house and the bathtub started running into the bathtub basin they started listening to the walls and they both said we hear a leak. They said we need to start ripping into your drywall from the ceiling or walls to look and find the leak. I told them that they are most likely hearing the water runing and drain from the bathtub because it couldn't get shut off because of the missing screws. The insisted they could tell that the water they were hearing wasn't from a bathtub. How they could possibly know how to differentiate the sound of water from a running bathtub to a leak in a pipe behind the wall is beyond me but they insisted. One plumber then shoved his thumb into my ceiling and left a large thumb print in the dry wall, he said see how wet your drywall is. It was obvious the drywall was wet because it discolored when it got wet earlier. I guess he just wanted to prove to himself he would verify discolored drywall is truly wet.
I told them not to cut into my dry wall. I was pretty sure the water they heard was from the running bathtub. Anyway, they then forced some non fitting screws in my bathtub faucet to stop the leak. I am afraid to use the bathtub until I get the official screws from the faucet vendor which will takes weeks to get, so my bathtub is out of commission thanks to them. Mean while they spent about 20 minutes trying to convince me how I needed to let them cut into my drywall and find this leak they just knew was there. As I expected, the leak they just knew was there didn't exist, so I was very glad I stopped them from destroying my drywall. It dried out and was fine.
Also, while they were at my home I was talking to one of them downstairs while the other was upstairs. The one downstairs said they I was lucky my house had plastic piping; he said it was way better then the copper pipe. Later I was talking to the guy upstairs, he randomly started to talk about piping and told me I have cheap plastic piping, he likes the copper piping way better. So both of them were telling me the exact opposite thing about piping.
It gets worse unfortunately, right before they left one of them said; let's test the water pressure to your house. Normal water pressure to a house is ~70 psi. They said I had about ~115 water pressure to my home which was way too high. After doing this the faucet they tested the water pressure on would not stop dripping. I can't figure what they did to it. Because of what they said about the high water pressure I called a different plumber at my expense that I had more faith in and he told me the two plumbers from plumbline were wrong and it was normal water pressure, just 70 psi. So the moral of the story is that everything the two plumbers told me was wrong, everything they touched ended up broken, and they wanted to destroy drywall for no reason. Best of all I had to pay them from their troubles, it seemed like all the problems they gave me; they should have paid me for even letting them into my home. I would not recommend Plumbline Services at all to anyone.

Candice H.

9/27/2022

Acacio went above and beyond installing my Tesla charger today. He gave me several options and explained them thoroughly. He had to run and get a part, keeping him at my house until 7:00. I told him I didn't want to take another day off of work, and he very gamely agreed to stick around and get the job done. I am very pleased!

Jenifer M.

1/21/2012

Ben P was excellent. Our thermostat was damaged by a surge and stopped working properly during the night. He arrived within a half hour of calling....does that ever happen? He was helpful, professional, and had a good sense of humor. He relplaced the thermostat quickly and was on his way. Thanks, Ben!

Linnea R.

5/23/2023

New service was installed. They did not clean up, I had shards of metal on the floor, not good, especially when you have a new kitten. They called me to schedule my first appointment. I called and said I was returning their call, they sent me to voicemail. Can I move my warranty?

John K.

12/02/2016 12:00:00 SA

These guys used to be good, I needed them to certify my air-conditioning for a sale, they put me off for a month, then they cancelled my appointment right before they were supposed to be here. Then they gave me an appointment for 9 the next morning, I saw the van pull up, park, then leave. Nobody even told me what was going on. When I called, they told me he wasn't an air conditioning guy! Unbelievable! Now I'm waiting for an 11-1 window.
I used to just call these guys, no shopping around, never again!

Ted D.

10/29/2016

Just had a very bad experience with Plumbline. Scheduled the 34 point furnace inspection and tune up because my furnace is 11 years old and wanted to get an honest assessment. Furnace seems to be running fine. Tech didn't show up for initial appointment. Rescheduled for a 2-4 PM window and tech finally shows up @ 7:30 PM. Tech pulls my furnace apart and comes back with a laundry list of things that needs to be fixed. He says he may need to 'red flag' my furnace because the heat exchanger is showing a tear. Did not do any 'tune up' to my furnace. It was late, so asked tech to re assemble my furnace and leave. Tech re assembles, but now furnace won't start. Had 2 other reps come out the following day from different companies to get a second opinion and both said the furnace is in good shape for an 11 year old furnace and could use a cleaning. They both disagreed with Plumbline's negative recommendations. Both said Plumbline is a 'fear and sell' model, which I completely agree with. I will never make the mistake of calling Plumbline again.

Clark D.

10/01/2021 12:00:00 SA

I have used Plumbline before for heater checkups and they've been fine. Last year the technician was great, friendly and thorough in cleaning the furnace. This year the technician presented me with a list of repairs that would run $1700. Nothing had failed, but the inspection of the 20-year-old unit was made to sound as if it could fail at any moment. So I asked for an estimate on a new furnace. A few days later, someone came to see the current arrangement and let me know how much it would cost to replace it. He spent about ten minutes looking at the basement, then left, and never called or contacted me again. I won't work them any more. A waste of my time and, frankly, I don't trust their evaluations.

Michael E.

2/28/2017

Did not keep their appointment - called the day of to try and reschedule days later after we took off work and have our girls birthday party coming up. Said other customers emergencies took priority - our toilet is cracked. Businesses need to plan on emergencies and have systems in place.

D S.

6/22/2020

So, my disabled elderly mother needed 2 Toilets replaced. I had purchased the toilets from Home Depot, plumbline services charged her $1500 for two toilet replacements on a ranch level home. They got the work done in about an hour, $1500 for one hours labor. Ridiculous

Redd G.

08/03/2017 12:00:00 SA

My experience was definitely 5 stars. I received several phone calls to update me on the time the guy would arrive and the plumber even called to let me know he was on his way. Chauncey was my plumbers name. He was polite, respectful and explained every thing he was doing. He ended up not doing what I thought I needed and he explained why it wasn't a clog. He did not try to sale me anything more. In fact, he didn't charge me for his visit. He also gave me a coupon to use in the future. I wouldn't hesitate to use this company. I chose them from Tom Martinos trouble shooter list.

Johnny A.

10/05/2013 12:00:00 SA

Extremely frustrated with this company right now.

The air conditioner on our house stopped working and we called them to fix it. The comfort specialist recommended we replace the coils and everything would be fine. He went on to say that air conditioners in new houses sometimes have problems because they don't flush the lines when they install the systems.

During the installation, the technicians weren't even aware of everything we had ordered - we had ordered an air scrubber - and the electrostatic filter that was installed had the wrong size filter. So, they had to schedule another time to come out. Before they could make it, the air conditioner wasn't working properly. They came back out, replaced the coils and realized that someone hadn't flushed the lines properly....really? Even after your comfort specialist pointed out how inferior technicians do the exact same thing?

At the same time, the air conditioning encountered problems at our rental property. They came out to the rental and fortunately, we didn't encounter any problems with the air conditioner after their service call.

Fast forward a month and our heater is suddenly not working. Plumbline technicians came out and fixed the problem fairly quickly and without charging anything. I am happy with that but now the tenants are calling to say the heat isn't working on the rental property. I called today to get an appointment - it's Saturday - and they can't get anyone out until Monday. Really? I've already spent $5,000 on your services and you can't find the time to make it out to my rental property until Monday when it is supposed to be cold tonight and tomorrow? There are an awful lot of coincidences between my house and my rental property or the technicians are not doing a thorough job which is causing me to make numerous phone calls to their company.

Peter W.

08/12/2023 12:00:00 SA

Plumbline cleaned out the clogged drain in my kitchen. I was very happy with the service! I highly recommend them.

Hal C.

9/18/2018

I was quoted $995 for a few basic home plumbing jobs. The quote included cutting a hole in my ceiling drywall which I would need to repair on my own. I had another plumber fix all the issues without cutting into my ceiling for $315. Really?!?

Amanda G.

02/02/2015 12:00:00 SA

Plumbline is a total scam! I knew that the $29 furnace tune-up special was too good to be true, but I didn't think they were going to try and rip me off as much as they did. The tune-up only included looking at the furnace. They then wanted to charge me $515 to clean it and an additional $274 to certify it. That did not include any additional fees for any repairs necessary. Thankfully I did not have to pay them any money as I took their quote and contacted another company. Mountain Breeze was able to clean and certify for $189, I did have to have one repair which was extra but they were up front with all of the charges.

Lisa L.

06/10/2016 12:00:00 SA

Had an appointment made over a week ago to get AC unit looked at and they just called to cancel saying I wasnt a priority as they over booked! Wont use them or refer them and I have a big mouth and know a lot of people!

Susan L.

4/13/2019

If I could give zero stars to this company I would. My furnace isn't working. THEY confirmed an appointment today between 1-5. Never showed up. When I called, they said they cancelled the appointment. Never told me. I will never use or recommend this company ever again.

Richard C.

6/26/2023

Had a new high efficiency furnace & AC installed by Plumbline Services located in Centennial, Colorado.We have used them for other jobs at our home including a new water heater 2 years ago.We will continue to use them in the future.
If you appreciate having work done the way it use to be done, then you need to hire them.

We worked with Jay, who is the HVAC Design Consultant. He was very patient with us with all the questions we had and took his time explaining the installation process. He stated his crew of 4 to 5 would be at our home by a certain time, would remove all the old equipment, install the new equipment, test the new equipment, clean up everything, walk us thru the operation of the new equipment and would be done by mid afternoon if everything went correctly.

Jay was correct as ALL the above went as planned. Both Jay & Plumbline are professional, efficient and trustworthy. We highly recommend them.

Richard & Rose C.

Jake S.

1/25/2021

FOR PLUMBING SERVICES I GIVE 5 STARS!! They were amazing. This review is for the furnace. When we were having issues with our furnace last year, someone came out and did a good job and fixed it. Just this past weekend, we needed service again. The technician they sent appeared to know what he was doing. However, he made a serious mistake and it burned up our blower and our circuit board. We found this because that night, we smelled burning in our bedroom (clearly the devices were burning). We called again on Saturday and they came out. That is when we found the issue. This technician definitely knew what he was doing. THAT IS WHERE IT STOPPED. His attitude was deplorable. When my husband finished it out with him, he said We are stuck with you guys for a year, but your house is dangerous. We live in a 100 year old home. We love our home, granted the attic is probably not the best. That said, no other worker has ever complained. When I called the management today, they never returned my call. AGAIN, NEVER USE THESE PEOPLE FOR YOUR FURNACE.

Cassondra E.

7/15/2016

Warning, Do not use!!! These guys are completely unprofessional and incapable. With an emergency plumbing problem, do not count on these guys. They made us wait days for an appointment and then canceled it the day of. Do not count on them for anything important if they can not even show up or keep their commitment. I am glad I didn't give them the chance to actually work on our drain and have their true character come out when it came to actually fixing something, since they can't even grasp how to keep a schedule.

Ryan K.

7/14/2022

I scheduled an appointment a few days out and was only given an option for an 8-hour window. 8 hours! Got a confirmation text that the tech would call 30 - 40 min before arrival. The day of I missed a call from an unknown number and not even 30 seconds later received a text that I should call plumbline to reschedule. I called a few times over the next hour and was sent to voicemail. I left a message for callback and no one called or showed up.

Such a waste of time, and terrible experience for a potential repeat customer. I also called the dispatch manager the company keeps referring to here in the comments. No answer.

Yelpy Y.

1/26/2021

S-C-A-M!

We had Plumbline out for a routine sewer cleaning and they found everything wrong with our sewer line. Low spots, failing joints, you name it. The good news is they were happy to replace the whole line for only $10,000 if I signed the contract on the spot.

Considering A) I'm not and idiot, and B) we had a sewer scope a year earlier that revealed no issues, I didn't bite. Instead I called an independent sewer scope company, who again found zero issues. Neither did the reputable company who cleaned the line the following year, nor a third sewer scope company when we sold the home a few months ago. This is called FRAUD.

The only upside is all of the funny things my daughter says about this garbage company every time we see one of their vans around town.

Olivia B.

3/30/2015

I had an issue with my electric baseboard heater not working, as well as a leaking faucet. I decided to go with Plumbline because they were available to come on Saturdays. First, they sent a technician that couldn't work on the heater, but only realized that after he tracked mud all over my carpet. They are getting any stars at all because the plumber they sent out was extremely professional and knowledgable. They then had an electrician Aaron, come to fix the heater. He was incredibly rude, and on top of that he couldn't fix the heater. I should have just replaced the heater myself.

Jeff S.

07/09/2012 12:00:00 SA

Was a pleasure doing business with Plumbline and Clyde S - Clyde was very helpful, friendly and knowledgeable . He took the time to explained what i needed and why as the cost was more that i expected due code upgrades.
I signed up for monthly service with them as well.

Joe J.

05/09/2013 12:00:00 SA

Kai Was AWESOME! VERY helpful and knowledgeable. I called at 10am and he was out by the time the time we opened for business! Thank you Plumbline and Kai for taking GOOD care of the backed up drain so fast. I will be calling you out anytime we need service here at my restaurant or at my home from now on. Thanks again. Joe

Adam B.

7/13/2015

I really was hoping for a great experience. I've heard so many great things on Tom Martino's show, but unfortunately Plumbline couldn't even show up for my appointment. I contacted this company to install a chimney liner, which connects to my furnace in my 104 year-old home. I am in the process of having my roof replaced, due to hail damage and scheduled the roofing job around Plumbline's schedule. I received their email confirmation and then right at 7:30 AM this morning, I received a call stating they were too busy. The lady on the phone was very rude and didn't seem to care about my job. She could care less about the schedule of my roof and the fact it would be holding up my roofers from completing their job. She said she would have a manager call me, but I have yet to receive a call. I have been renovating my Washington Park home for the past year and I was also considering Plumbline to replace my furnace and add air conditioning as well, but I will be looking elsewhere. I can't review this company's work, but if it is anything like their customer service, I cannot recommend this company.

Thomad C.

6/27/2017

Not dependable or reliable in meeting scheduled service appointments. Would not recommend

Deb R.

06/11/2020 12:00:00 SA

Be prepared to baby sit. The electrician was at my house all day and every time I went looking for him, he was in his truck on a smoke break. They give you an estimate for the work, which you sign and that is what you are charged even if they do not complete the work. I finally spoke with a manager, but was not reimbursed for the work not completed.

Glenda B.

4/29/2020

Our sprinkler system the valve on it got stretched we can't plan long to come out and fix it they were here and hang out and all I did was put a new threads on it and a new towel and they charged us $575 which is ridiculous skews me $557 which is way overpriced I called their phone again and talk to someone this morning they told me they would send me a copy of the invoice which they didn't give us when they were here and she said he would call me and you didn't call so I called back this afternoon and finally got the invoice and transferred to Matt and he was not helpful at all they are very overpriced and I may stop payment on the credit card

Matt B.

6/25/2014

High quality and exceptional service. Certainly a bit more expensive but worth the price. Every time I use Plumbline I've had a different service tech come to the house, each one has been courteous, highly qualified and professional. I highly recommend Plumbline.

Yvette S.

09/02/2023 12:00:00 SA

Dylan Mecham was very polite and knowledgeable would definitely recommend him

Tony0811 D.

5/21/2019

Used them a couple of months ago to snake the main line. They called on the day of and rescheduled, had to take a day off of work for that. Also had someone come to estimate a leaking drain pipe. Three weeks ago I scheduled the leak repair for a Monday.
They called late Friday afternoon to say the tech couldn't make it Monday. When I asked I learned since he bid the job they wouldn't give it to anyone else!!
Not taking another day off because of their inability to have someone come to the house and do the work. Maybe use them for snaking out the main line, maybe.
If your customer schedules the work three weeks out you should be able to make it happen. I understand the small guy being flaky with schedules, I DONT understand a big company being flaky like that.
WONT USE YOU AGAIN OR RECOMMEND YOU TO ANYONE EITHER.

Breanne S.

01/05/2023 12:00:00 SA

The technician was nice, but I would definitely get quotes from other companies first. The least expensive 50 gallon gas water heater they sold was $2100 my internet was down so blindly trusted them. Huge punch in the gut to realize how much I over paid.

Tom R.

1/17/2014

If you don't care about the money you spend then this is the company for you. I needed to replace a hanging light in my dining room with a new fixture I had purchased and also wanted a dimmer switch installed in my kitchen. The electrician was very personable, friendly and professional. After about 10 minutes he worked up a quote for me and explained that they use a guide for all their work and don't charge by the hour. I was presented a quote of $486. $337 to install the lamp and 149 for the dimmer switch. I was incredulous and asked how perhaps an hour's worth (or even an hour and a half) of work could cost so much. There was no adequate explanation. Subsequently I contacted another licensed electrician who installed both for $145.

Patricia R.

09/03/2013 12:00:00 SA

Great service, always professional, courteous, and extremely knowledgeable!

Sarah N.

11/26/2017

This place is the worst!!!!! They charged us $205 to tell us a circuit was tripped. They were literally in our house for 30 seconds!!! Talk about poor customer service! I would not recommend them. You will get ripped off.

Jon N.

5/18/2018

What a rip off company. They have a scam where they come out and take a blurry picture through an access hole in the furnace then tell you there is a crack in the heat exchanger and needed a new furnace for $12,000.00. It would have been funny it was so obvious he was lying if he was not trying to rip me off. He tried to shut down my furnace in the winter for no reason. He was supposed to take it apart and clean it but most of the time he sat in his truck or stood around while I watched him get more nervous with each lie. He never cleaned it or made access into the heat exchanger. He told me he was going to get another one of his techs (another crook) to come look and give his opinion I told him I was going to get another opinion from another company he turned white and I thought he was going to get sick. When he left I took the furnace apart and saw there was nothing wrong then called ***** heating and air to come out. I told him I had Plumb line come out but did not tell him what they said other than I wanted a second opinion about my furnace. Without prompting the company owner told me let me guess Plumb line told you you have a cracked heat exchanger and he showed you a blurry picture and you need a new furnace. He told me that is their on going scam that they teach their techs to pull on people. He also said Brother's Plumbing is owned by the same company and uses the same scam. ****** company took my furnace apart and cleaned it including the blower advising me there was absolutely nothing wrong with my furnace and I just avoided Plumb lines standard scam.

Edwin P.

7/18/2016

Excellent service, Clinton Dunn was the technician who serviced our A/C. He found the cause of our circuit breaker tripping and a/c fan shutting down. He even found out that the wires of the circuit breakers were loose and he tightened all of them. This was the fault of the builder though (loose wires). I would highly recommend them for A/C problems.

J C.

12/08/2016 12:00:00 SA

This past August, I called and made an appointment to have Plumbline go to my in-laws and replace a garbage disposal and under-sink pipes. As this was on my dime, I took time out of my day to go to their place and wait for the plumber. 5 minutes AFTER they were due there, Plumbline called and said that something personal had come up for the plumber and he was not going to make it. This is not the service level I would expect from a larger company. The correct answer was the plumber we had assigned can't make it, but we'll get another one out there ASAP, please excuse the wait. We called another company and made an appointment for the following week which they kept in a very punctual manner.

Next, after hearing radio ads for a free furnace with the purchase of an air conditioner (we need replacements for both) in November, my wife talked me into calling them to get a price. I arranged for a comfort advisor (presumably someone who can take care of our home climate needs as well as recommend new furniture, beds, clothes, etc.) to come to our house for an evaluation and recommendation between 10 A.M. and noon last Saturday. No-call, no-show this time.

Plumbing and HVAC are difficult enough to work on and to have worked on. It shouldn't be a battle just to get someone to show up. Don't waste your time with these people.

Richard M.

2/13/2017

I called Plumbline out ($49 trip charge) to take a look at my furnace as the pilot light went out and would not stay on after manually relighting it. The tech came out and quickly and correctly identified that the issue was with my ignitor.

He then quoted me a price of $436 because it was an expensive part and started to talk to me about signing up for service plans. Feeling like I was being hard sold to I decided to google the cost of igniters and found then to be between $26-$70. I made a call to Classic Heating & Air and they told me that they could do it for much cheaper as this is a simple plug in part and could be fixed in under 20 minutes.

I sent Plumbline home and eventually got it fixed through Classic Plumbing & Heating for $190 (It took them less than 20 mins to install the part). I hope my $49 trip charge expense is not wasted and people read this and save themselves from being ripped off like I almost was. Shame on you Plumbline.

Andrea M.

03/04/2018 12:00:00 SA

I scheduled a first available appointment and Plumbline called to cancel during the 2 hour window. They promised me a tech the following day since we only have one toilet and I held out for them and Plumbline called again and canceled due to a tech's car accident. Never again.

Gary N.

10/28/2021

They were supposed to do a 22 point inspection, but informed me I needed a new furnace and showed me dust and corroded photos; I had to call them to get the results from the inspection. He stayed such a short time, it wasn't clear what he really did besides taking photos and making a list of replacement parts. Talked with their leadership and they were rude.

Mike M.

11/05/2010 12:00:00 SA

Beware of the Bait and Switch
Plumbline had done work for me before so they cold called me about a special to clean and inspect my furnace for $89. I'd been in my house for a while and figured I'd better do it. Of course, the technician said you have gas leaks and all these other problems worth $3,000! I decided to get a 2nd opinion. Horizon Mechanical Plumbing, Heating & Air Conditioning came out and did an inspection and guess what. They said other than needing a good cleaning, everything was fine. Wait, didn't the $89 I already paid cover a cleaning? TOTAL RIP-OFF. Stay away from these guys!!

Suzie Q.

07/09/2014 12:00:00 SA

I have never left a negative review before but was so disappointed I created an account just to warn people about this company.

I called them because I heard their radio commercial advertising a $39 AC tune-up. This was a scam. The $39 was just the service fee to have technician come out and look at the system(which I was not told until the end of the service call).

I was impressed by their exceptional customer service over the phone and the technician they sent was very nice. However, the technician ran through a list of things wrong with the unit and then quoted me $1800-2700 to fix the AC and $4800-7800 to replace it. He also said I should replace the furnace and quoted $7800-16,800 to do both.

I called my home inspector and asked him for an HVAC recommendation. I called this other company and a technician came out and ran diagnostics. He found the only issue was a low freon level. He recharged the system and now it runs great!!! This only cost $175.

I am pretty convinced that Plumbline Services is running a scam and would not recommend them at all!

Douglas W.

06/04/2018 12:00:00 SA

I had an A/C tune up appointment this morning between 9 and 11. At 7:30 Plumbline called and left a message that they were cancelling. I HAVE TAKEN A 1/2 DAY OF VACATION FOR THIS APPOINTMENT. Thanks a lot Plumbline and no I will not be calling to reschedule.

K T.

12/02/2014 12:00:00 SA

Made an apt. to have our furnace survived. They never showed up. Wasted a whole afternoon waiting for them.

Carly S.

8/21/2018

Rip off! To say they over-charge is an understatement. $293 to replace a flapper and fill valve, ONE toilet. Good God, could have got a new toilet and had it installed for less!! Big NO!

Dillon L.

4/19/2014

Very impressed, Prompt service, came out within 2 hours of calling. John was very professional. He explained everything before performing a Main Drain Cleaning. Told me all cost up front and confirmed I was comfortable with those costs. He put on booties as well as wheel booties on the snake dolly, Cleaned up and hooked up the washing machine for me before he left. Had me run water before he left to make sure the drain was working properly. Would definitely recommend Plumb line and John.

Garrett D.

05/05/2016 12:00:00 SA

I really wanted to like Plumbline. I just needed a main sewer line to be cleaned and thought of their 93 or it's free campaign. We had just ran a camera down the line and it showed tree roots, so we wanted it cleaned. I called and scheduled an appointment for a week out (the soonest they could come). The canceled the appointment day of and rescheduled it for another week out. When they showed up for the 2nd appointment they told us that they didn't have the proper equipment to do the job and would have to send a specialist out a week later to run another camera down the line and educate us on our options.

I called to complain and see why that couldn't just do the job. Their consumer relations manager called me back to tell me that they needed to re-camera the line and make sure we knew all of our options. I told him we just wanted our line cleaned out a month ago, I don't understand why this is so difficult. He told me that it sounds like I should call another company because they don't need my business.

Okay, I understand and will call someone who does want to do the work we ask and isn't trying to up-sell and sign long service agreements.

Ultimately, they wanted to charge us for another camera job, charge us for extra service and sell us on a long term service agreement. The 83 or it's free is just a bait and switch to get them in the door and scare you into additional services.

Steve D.

02/04/2021 12:00:00 SA

These people are fantastic. They had previously installed a completely new sewer line from the house to the street on a rental property I own. They did a beautiful job and this is certainly not a job anyone would want to try on their own. I received a lifetime guarantee on the line.

A couple of weeks ago, I decided to replace my 20-year-old furnace and air-conditioning unit. It was living on borrowed time. Josh came out and was extremely professional. He laid out several options for us and we decided to go with the Carrier. He spent plenty of time with us and answered all our questions. I had received a bid from another company for a lesser unit and Plumline underbid them by several thousand dollars. The old unit was working but I knew it was just a matter of time before everything was going to go cold.

I thought it would be several weeks before they could get the unit in. Actually, they did it within 48 hours!!

Jay came out and had four people with him! All were professionals and each knew exactly what to do. They laid plastic down on my carpet so it wouldn't get dirty and they all wore masks because of COVID-19.

Installing a furnace is something you would never want to try by yourself unless you are a professional. One mistake and your life could be in danger. The professionals at Plumline are actually factory representatives of Carrier. Each has gone to school at Carriers factory to understand the units.

After the job is done which was the same day, Jay spent time with me going over the entire unit and how to use our new computerized thermostat. We also had a humidifier and special air filter installed. I immediately noticed less dust in our home. The humidifier makes things seem warmer at a lower temperature so I'm saving money.

I can't say enough nice things about these people and I would recommend them to anyone. The difference in the heating of my home is amazing. There are no cold spots and The carrier unit keeps the temperature exactly as I program it.
We previously had booster fans installed to keep the house warm. We don't even need those anymore. If you want the best go with Plumline.

Jill R.

05/08/2020 12:00:00 SA

Arranged a 1-5pm appointment window. Plumbline cancelled at 330pm and rescheduled for 8a-noon the following day. They were still unable to make it.

Kaleb M.

04/08/2021 12:00:00 SA

Two rescheduled appointments in a row resulting in six hours of waiting around.

James R.

7/30/2021

I am a VIP member with Plumbline services, meaning I paid a fee in order to gain additional scheduling (e.g., Sundays), waived emergency charges, etc.
I reached out to Plumbline Services for an emergency repair. They scheduled a technician and said I'd get a call back that night (Monday) during a specified sindow (7-11pm). I stayed up until 11, no call no show.
I called the next morning and was promised a call back from dispatch. 3 hours later, no call.
I called again, she told me they were booked out 30 days (she specifically quoted me September 1st) -- for a leak. I asked for a manager, she said one would call me back.
No one called, I called again, asking for a manager to refund my VIP fees. She promised someone would call me back. I had the service performed by a competitor.

Cyndi C.

01/10/2016 12:00:00 SA

After experiencing a catastrophic lightning strike in August 2015, I can say that Plumbline Services completed our job in a thorough and outstanding manner. They replaced two heaters, two air conditioning units, the electrical panel, gfi plugs and the fire alarms/co2 alarms.

I was impressed that they corrected issues with balanced heating in our master bedroom. There was some damage to our drywall in the cieling that was repaired professionally.

I highly recommend Plumbline to anyone that asks my opionion.

Susan E.

1/17/2021

Dave Logan should reconsider supporting this company. They took advantage of us in a crisis with a sewer line backup right before Christmas. Did not keep scheduled appointments, provided shoddy work, did not follow through on what they said they would do, and communication was non existent. Still have cones outside with no idea if anyone is coming back. I am angry every time I look at the disaster they made in my garage and think of all the money that was spent.

Scott B.

11/07/2016 12:00:00 SA

Plumbline must think we're idiots. I used Plumbline for a furnace inspection, the tech worked very quickly, then showed me phone pics of oil leaking from the blower motor. This was all fine and not entirely unexpected, what surprised me was the quote with two options: First option was $1200 to replace the blower motor, second option was $5,000 to $10,000 for a new furnace, financing available. When I told him I thought that was excessive, he suddenly changed it to $850 for the blower, and we'll throw in the capacitor - I've bought capacitors before, they're only about $10 - $15. I asked the tech how much the motor costs, he replied that they are around $200, I actually found the OEM motor online for less. Regardless, if the motor is $200, then they were charging $1000 in labor for a 1 hour job. The furnace is easily accessed and the blower motor is also easily accessed so I find this unbelievable. Plumbline is clearly trying to take advantage of people. I called another company and they replaced the blower motor and capacitor in less than one hour and charged less than $500. I will never again call Plumbline for any service.

Michael L.

2/16/2023

Scheduled an appointment using their online scheduling tool on their website. I was given an arrival window of 8-5p, which I thought was pretty ridiculous, but since it was a week away I figured their customer service would call and narrow down the window as the appointment approached. I got no communication at all. On the day of the appointment, I called and spoke to Vanessa who informed me that my appointment had been moved to the following day. I complained about the lack of communication, she said she would speak to a manager and get back to me. I waited two more hours and heard nothing from her. I called back and canceled figuring I'd rather do business with a more reputable company. Awful experience , poor customer service even after I called.

Barrett R.

12/13/2017

I had issues with the specifications of my quote and how much I would be charged. Plumbline followed up when I expressed my displeasure and made some amends; they are self-described as not the cheap guy and they are right about that. The work is not poor quality and they are a more legitimate business structure than many handyman services... but value may remain illusive for the plumbline customer.

Stephanie M.

11/20/2020

I finally feel like I found a plumber I can trust! I've had three plumbers to my place in the last 18mos to fix inept plumbing from a bathroom install. Steve and the whole plumbline team were efficient, professional and got the job done when no one else could. If you have a big project, go with a team who insured their work and has some credibility.

L M.

6/18/2009

I am spitting mad about this service. They charged us $800 / hour to install a water heater - a $800 water heater amounted to a bill of $4200. They claim no hidden fees but they won't tell you up front what amount is the part (the heater) and what amount the labor.

When pressed for an explanation, they claim the BBB will stand behind them. We'll see. Im glad the other reviewer got justice; I'll certainly be seeking it for myself.

Eric S.

04/09/2013 12:00:00 SA

I needed a new hot water heater and Plumbline sent Joe L to my house for the install. Joe was on-time, extremely knowledgeable, and very professional. I was home for the install and the experience felt natural, and I learned a few things while I was at it.

I've had installers like Home Depot's contractor do work on other homes before. Yes, Plumbline costs more but like everything else in this world, you get what you pay for (at least usually).

If you want barely soldered pipes or a sloppy but somewhat tolerable job, yes Home Depot's installer (Delta Mechanical in CO I believe) can do it cheaper. But if you want it done right, done professionally, and done to code the first time - call Plumbline.

I've had jobs done by Home Depot before where they've had to come out twice after the original install to fix things. The time and hassle is better spent on something else.

Jen F.

7/29/2011

Matt from Plumbline was here to look at my sump pump and fix two running toilets. He was very professional and friendly, and the price was more reasonable than some of the big plumbing companies in town. I signed up for their monthly plan to service the furnaces and air conditioners at the beginning of each season. I will be using Plumbline from now on and requesting Matt!

Travis J.

6/28/2015

While the radio ad sounded great and the price they quoted was quite reasonable unfortunately like others I was unable to utilize their services. I set up an appointment on Wednesday for a Friday afternoon... took the time off work, then got the unpleasant surprise voice mail Friday right before the appointment that they were canceling. No offers to make things right... no apology...just too bad for me.

Luckily we found a competitor with an opening on the weekend so we don't have to take yet more time off work and their quote is slightly cheaper.

My advice...either keep looking for someone who will actually show up, or set up a backup with another company so you aren't left out to dry.

Christina C.

7/19/2023

I called PlumbLine for a quote on installing a new hrating and vooling unit, after living for 3 years in a fix and flip with nothing. The Design Consultant Justin was phenomenal, very kind, courteous, and knowledgeable. He was a great help and we included additional services that I've been thinking of having done. He was able to get me a quote with all the equipment that did not break the bank.
Thank you Justin for the hard work, and professionalism.

Adam R.

12/13/2016

We experienced a power surge which wiped our home electronics, breaker boxes, appliances, switches and outlets. Justin P made this overwhelming experience a lot less frantic with his skills and demeanor. In 3 business days, we are back in business and the work that was performed as done so with the upmost quality. We will call on Justin and Plumbline again.

David M.

12/07/2015 12:00:00 SA

Used this guys off and on for 10 years. One thing you can count on is they are pretty disorganized. And will be premium price. Work is generally decent, but scheduling and getting it right the first time are not their strong points. Don't believe all the 5 Star Reviews on some websites, as Plumbline pays to be on certain websites. If it is not urgent, better off to shop for a smaller shop that is organized and cares about doing good work, and getting your situation resolved and keeping you as a customer. Which is what I am doing.

John F.

08/12/2021 12:00:00 SA

We have used Plumbline for years and have come to trust them. Unfortunately we likely will not be using them again. We just had a technician out to replace a $50 part. It took him one hour and they charged me $645. I know that Plumbline is a little more expensive but this has gotten to the point of outrageous. I called about the bill and tried to talk with them about how it didn't make sense due to the ease and time commitment of the job and they would not budge. This quite honestly is textbook price gauging. In a time when people are struggling in life and struggling financially, this a really tough to see.

The people are pleasant and nice. They do get the job done, but the cost is usually very tough to swallow. No wonder they have the finances to output trust forward marketing media. At $500-$600 an hour, it is easy to do.

Advice, do your research before spending a boat load of money

Harvey S.

05/05/2021 12:00:00 SA

Christian came to our house to inspect the AC and found all kinds of thing wrong. He said that he recommended shutting the system off completely to avoid overheating some kind of capacitor that would cost $4k to replace.

He quoted me a $4k repair to clean coils, replace fans, etc, etc.

We got a second opinion that said the coils were totally fine and that the system looked great. They topped it off with coolant and charged us almost nothing.

This type of thing should be fraud and criminal.

I do not recommend. These people are either incompetent or dishonest. I'll let them choose.

David Q.

11/01/2013 12:00:00 SA

Very bad experience with this company today. The tech was not very knowledgable and quite rude. After 60 minutes of looking at costs and options of which were really recommended by us we decided to go with another company as the proposal was much more than the 99 quoted. Not confident this technician could have handled the job properly so we decided for an alternate plan B which was very successful.

Linda S.

10/22/2019

So, I called Plumbline Services for a few items I wanted done at my place. I was told they couldn't give me a quote over the phone even though they have flat-rate pricing. I understand if they run into something unexpected on the job and charge more. I was just asking for the baseline pricing. They said they would have to send out someone to take a look at replacing two tub drains and a faucet. Well, to my shock, I was going to be charged $1100 for this, and, to boot, I was supplying the tub drains and faucet!!! I paid the $49 fee for the plumber to show up and tell me how much it would be. Although, I could've avoided this if they had given me the flat rates when I called.

C K.

10/02/2014 12:00:00 SA

When our walk-out basement randomly flooded, we did tons of research. I was literally feeling nauseous about making a call to any company after reading the online reviews. I called Plumbline after seeing their $99 special; I hoped they would honor it even if it turned out to be our main sewer line.

The first call was to an appointment maker; she was professional and helpful. They fit us in the same day. The professional who showed up - Amone - was professional, respectful and kind. After testing various faucets and listening to drains, he cleaned the kitchen line. Then he gave us a 90-day warranty which would include a free video assessment if another backup occurred. For what it's worth, it's been a little more than two weeks, and there has been no more flooding. On top of that, the $99 offer was honored.

I am no longer sick over the reviews I've seen posted. If I ever need drain care again, I would probably request the same service professional by name just to ease my mind. But I would absolutely call Plumbline. Great service and honest assessments as best as I could tell!

Kathryn B.

07/07/2016 12:00:00 SA

I had standing water in my basement. I called my home warranty American Home Shield (AHS), and they assigned me Rudd Mechanical. Rudd was supposed to call in no more than 24 hours. I called and emailed Rudd Mechanical, but three days later, no one has contacted me! I ended up instead calling Plumbline to fix the basement water problem ($117 to chisel the cap off and snake the main line + additional costs for the work that still needs to be done of powerwashing, TBD). They were very responsive and pleasant to work with, even came out the same day.

Isaac H.

10/25/2020

Fantastic, professional, and reasonable!
Have been using for more than 10 years and will continue!

I'm somewhat baffled by all the 1-star reviews.

Plumbline exemplifies a company that is focused on their customers. All the times we've needed them, they've been honest and transparent, never trying to sell-up, and always transparent. I've also hired them to come fix a problem that another HVAC company caused.

Nolte M.

07/12/2014 12:00:00 SA

These people were absolutely awful! They switched two wires in our air conditioning so that they could fix it for $2500. We hired someone else and they found that plumb line had rerouted our wires. Plumb line pays their employees strictly on 100% on commission. Do not use plumb line.

Jeff D.

9/15/2018

They quoted me over $1000.00 to replace a Circuit board for my furnace. The part was $100 retail price I ended up replacing it myself and saved myself $900.00. I'm sure they don't pay retail for the Circuit board, so they wanted over $900 in labor that took me less than 10 minutes to replace. This company is a complete rip off. Seriously, call anybody but this company.

Kevin M.

2/20/2021

Plumbline didn't do a great job solving my sump pump issues on their first visit, but they did eventually recognize their shortcomings and professionally rectified the situation, and for that I give them credit.

Jared R.

12/29/2011

Thank you Jason J. You saved our holiday. Your professional and prompt service was highly appreciated!!!

Rosemarie W.

10/06/2022 12:00:00 SA

Your technicians Jon Taylor came today to service my Furnace . This young man is just a delight, he was friendly, polite and explained what he was going to do and answered my questions. He also showed me how to change the filter for the humidifier. It was a very pleasant experience to meet this young man.
Rosemarie

terry i.

05/05/2023 12:00:00 SA

I won't go as far as to say KayGee Jackson, Excavation Project Supervisor for Plumbline was trying to scam us, but I will say he was not looking out for our best interest. 4/27/2023, we had Plumbline services come to our home to clean out our main sewer line because it was draining very slowly and backing up through the floor drain. We have used them several times over the years with no problems. This time however, before the technician even attempted to clear the line, he told us he needed to have his supervisor come out. The supervisor KayGee said he needed to run a scope through the line, but he was unable to get through. (now remember they hadn't cleared the clog so of course he couldn't get the camera through the line). Furthermore, he told us they needed to replace a 6 ft section of the sewer line at a cost of $8200+ and that he could have an emergency crew at our home the following morning or Monday at the latest. He also said they wouldn't even attempt a clean out because it could cause more damage. VERY HIGH PRESSURE to try to get us to agree to the repair. We told him no, we needed to get a second opinion from another plumber. We called Garvin's Sewers Service & scheduled an appointment for Monday 05/01/2023. Saturday the slow drain went to no drain so I decided I couldn't wait for Monday. I ended up renting a sewer auger and my wife and I cleared the line. We kept the Monday appointment with Nick from Garvin's. He scoped the line and said it was clear except for a few small hanging roots. When we asked if he should run another auger through, he said he could, but it would just be a waste of our money. Nick at Garvin's was great and we will have him out again for preventative cleaning. Nick sent us the video of the scoping, which we forwarded to my brother, a home inspector out of state, & he agreed-there was no brake in sewer line needing replacement.

Tavy S.

12/05/2013 12:00:00 SA

The representative who took my call (Heather) was very kind over the phone and I went with my gut feeling to go ahead and schedule an appt with Plumbline; to take care of my frozen pipe. My technician Bob was very informative and did a very good job. I agree with the previous review, you get what you pay for and when it comes to my house, I want it to be taken care of and for things to be done right.

Matthew L.

2/21/2020

I call these guys a couple days ago and was able to get right on there schedule. The customer service was great and they are currently offering a $93 or free drain clean. They told me about the offer which was great. The technician was very nice and showed up on time and overall did a great job.

My only problem was there special is $93 or free, the tech had to pull my toilet and said well this is an additional $75. I started off nicely telling him that it's $93 or free he refused so I had to get his manager and that managers manager involved. I explained nobody on the phone when I set the appointment indicated to me that IF there is additional work or the drain wasn't easily accessible that there would be additional costs. They ended up waiving the $75 charge but I explained to them that it would have been fine if I was told that upfront. Not when the tech gets here etc.

I asked the manager to explain to there appointment setters and provide further training about setting customer's expectations. I hope they do that in the future because other than this one issue they were great from the first call to the final goodbye

I'm giving them 5 stars because they made things right and the customer service and the technician Robert was great. I will use this company in the future

D K.

7/25/2012

Had to come back to our house 5 times to fix an AC problem. Some techs are good, others simply got it working long enough to write up a bill and get out and never found the root cause of the problem. I ended up having to fix it myself after spending almost $1000. Stay away!

Eric M.

05/11/2023 12:00:00 SA

Martin is the most friendly and helpful gentleman you will ever meet! He came in today to fix an issue with my sprinkler valve. He diagnosed the issue quickly and accurately and provided me a reasonable estimate. He worked quickly and did a great job! MOST IMPORTANTLY, he helped me deal with another unrelated issue (we are having serious weather, and one of my windows wells filled up with water leaking into the basement.) Martin notified me of the issue, and recommended a solution and helped me get rid of the water in the well. He was helping me outside while it was pouring! I cannot say enough about how grateful I was for his help. Thank you so much Martin.

D J.

5/29/2017

Had my folks' air conditioner and furnace that need replacement. This company scheduled the replacement service for both of these items within a very reasonable amount of time. They gave my parents options when I came to the size of the air conditioning and heating units that they want to replace. The people that came to install these two appliances for them were professional, prompt and courteous. They cleaned up well after the install, and went over the new high tech thermostat with my folks. After the installation, all parts of the HVAC system we're performing well, except there was some banging noise in the ductwork when the air conditioning unit shut down that they noticed. This started after their installation. When we called Christian and Angel out to service and look over the ductwork they did an extensive observation and diagnosis of the ducting. They strapped in bracketed multiple parts of the ductwork and did all of this without charge. They spent two hours fixing this issue and did not charge my parents a dime. Plumbline service has some loyal customers, that will be happy to vouch and give good reviews in the future. Thanks a lot for not taking a vantage of your customers, for providing a great service in general!

Irene G.

11/20/2020

My electrician Eric was very professional and went out of his way to save me money. Installed an ele trical panel in my basement and i couldn't be more happier with the work.

art s.

2/20/2013

Be very careful!! Nice sincere scope will find a problem in your sewer line, you agree, pay thousands to fix it and then in having 4 independent companies re-scope, you may find like I did, that the work was never done. Called them, they said ok, we'll fix it, we admit our subcontractor didn't do what the proposal said, BUT we see another problem and will have to fix that....at an estimate 3 times the original cost $7900.00. Had 4 independent plumbing companies and a scope specialist re-scope and not ONE mentioned this NEW $7900. problem.

Marie R.

5/13/2021

I had to have my sewer line replaced. I spent a lot of money to get it done. While they were installing the line they cut my sprinkler line and left it up to me to get it repaired!!! Another added expense!! They claim they don't repair things that they break!!! What a stupid policy! They also cracked my sidewalk of which I will have to have repaired! They don't care that they caused added expenses for me!

Thomas E.

06/12/2016 12:00:00 SA

We had an AC problem, blowing but not cold air, we needed serious help with a pregnant wife in the heat of the summer. They were very busy and could only schedule about a week and a half out. Once the repair man arrived, he looked at it for all of 10 minutes, then all I heard about was how expensive of a fix this was going to be and how knowledgeable and qualified he was. Gave me a quote for $2600, and I told him thanks but no thanks. Two days later, I had another reputable company come look at it for a second opinion, after 30 minutes of work and a simple $200 fix, we had a fully functioning AC and haven't had a problem since. I question the knowledge and training of these repair folks and why they would need to give an absurd quote to just about replace the entire system.

Andrew W.

07/02/2022 12:00:00 SA

Called for an AC tune-up and was told I couldn't get an appointment slot for almost 2 months. Went ahead and agreed to schedule the appointment, since I didn't want to be at the bottom of an even longer waiting list should I choose to delay scheduling the appointment any further. Set my calendar reminder for a day prior to the appointment and decided to call and confirm we are still a go since I hadn't heard anything back, like an appointment reminder. No one picked up, so I left a message. Got a call back a little later, stating that they were aware of the appointment but were having some issue with their techs. Called back and once again, no answer, so I left a message. I never heard back from them and no one showed up for the appointment. Decided to go with another local company and they apologized for not having any availability for three days AND for having to assign a 2 hour window. I was blown away, they were apologizing for being far superior to Plumbline. I will be a loyal customer from now on to this new company (sorry, I won't mention the name because I don't want them to get flooded with customers and turn into another Plumbline).

B P.

06/02/2014 12:00:00 SA

I've used Plumbline for years on a rental property and primary residence. I needed some some electrical work addressed, so I called and schedule the earliest available appointment, a week out with a 8:00am-10:00 window. They put Their effort into making sure that I was going to be at my home during the window with an email, then a follow up call the prior day. When I scheduled the appointment I was assured that being so early, I had a secure window based on their schedule. I emphasized it because I have had an issue in the past with their verbage vs reality! With one day off a week, I waited for their arrival. At 10:15 I then called Plumbline to ask why no one has called or showed up yet??? I was placed on hold for 5 minutes while she called dispatch. She then proceeded to tell me that the technician was running late on his current job, and I could re-schedule later in the the afternoon! What??? No apology, zero professionalism, behaving like a hourly employee that could care less about their customer's schedules. Being still fired up about wasting my morning, waiting for Plumbline, I responded to the email they sent me reminding me of my appointment. Once again, zero professionalism and no response?
I will not waste another minute of my life dealing with Plumbline Services, and their POOR CUSTOMER SERVICE!

Monique M.

3/16/2022

I paid $99 for the VIP treatment. I called for a plumber, then I called for an electrician, and then I called for the gas tech. The plumber came in and looked at all of our plumbing and said everything was fine but we ended up fixing our own problem with a homemade snake line by pulling hair out of all the drains that were clogged. When the electrician came after unfortunately missing me several times by phone, he finally made an appearance and I wanted him to (very importantly) help me re-label my circuit breaker box because all the switches were labeled wrong and some of them still are after many trials by myself. I'm almost done with that horrible project. Actually, I had high expectations and hopes. Unfortunately, Smelling of fresh cigarettes, (yuck) he did find interest in another component of my house that I was having issues with. It was a ceiling fan that is on the same frequency as a neighbor so their remote controls my fan sometimes. He helped take it apart but, I had to put that back together when he left. I canceled the gas guy because another company came sooner and did a great job fixing my fireplace and cleaning the glass. I don't find the call-in system a professional operating system and I don't recommend this company. I will not renew my VIP membership. To be thorough; the people on the phone and in person are very nice and all but, I recommend you find another service provider who will do more than recommend how you can fix the problem yourself. I will always find it rude when I call for a service just to be cautioned of how expensive what I am asking for will be. Yes! I got that line too. I'm still looking for good service providers for my plumbing, electrical and gas line needs. Luckily nothing has gone terribly wrong in our house. I really don't like posting very negative reviews but this is one I have sat on for months. I tried talking with customer service but even that is a hassle. I see this company has plenty of public projects and maybe that's where they are best suited. Update: I found a professional service with expertise in plumbing. Look through my recent reviews to find out what company satisfied my plumbing needs. I also called Plumbline to confirm they would auto charge my card for a VIP membership renewal. I forgot how difficult the call-in system is. They don't hold your card on file so you will have to give your card information for each payment. I made the right decision not to renew my membership. I am changing my star recommendation because Ashley took my final call and complaint (she did not ask what my issue was with the service) and and answered my questions with a pleasant customer service voice and I like that. Two stars.

Valerie L.

9/17/2014

Bad experience! Supposed to be 99 bucks or a bit more for an easy crawl space access for a sewer line cleaning at our rental house. The guy called us and said his first recommendation was to dig up the yard and add a new clean out for easier access. He would have to get his supervisor out for line locations and quotes. Second recommendation was to do the original clean out, BUT he upped the charge to $390 because of the crawl space (clean out was right next to the crawls space opening).
Told them no thanks, called Jake the Snake and an hour and $150 later we were up and running...with no BS!

Mike R.

06/09/2016 12:00:00 SA

Terrible customer service. They canceled my appointment not once but twice. They did so despite knowing our problem was a water leak. Don't waste your time. Plumb Line will do that for you. I will never use them again.

Jason F.

10/26/2017

These guys are the biggest ripoff ever! They wanted $400 to install a value to bring me to code. I was able to fix my issue for $2. The guys they send out are better trained to quote you rediculously high prices and un-needed work/parts/replacements than they are to actually perform what needs to be done. I've gone round and round with them many times and now, an issue that I thought was fixed last winter with my new furnace that they installed, has popped up again. Stay away!

Susan A.

7/28/2020

Had a major break behind my kitchen sink. My plumber had a medical emergency, apparently, on the day of service. Instead of telling me he wasn't coming and scheduling with someone else, they lied to me all day long (4 times) saying he was on his way. I guess they thought I was too dumb to realize that he wasn't really on his way when he didn't show up for 7 seven hours. When I lodged a complaint at the end of the day, the manager never got back to me. They left me stuck all weekend with no sink or dishwasher. Also don't buy in to their $99 club, most likely you will never see your money again.

Helen C.

12/12/2013 12:00:00 SA

WAY OVERPRICED!! While Plumbline was very quick to respond and fix the problem, the charge was way over the top. It cost me over $400 to install a simple kitchen faucet which I supplied. This was labor only. Worse part was that I called them and emailed them about the charge and they have just ignored me by not responding. Unfortunately they took advantage of my tenant , who paid them, as she did not know what it should cost. I would use someone else next time.

Valerie C.

11/04/2015 12:00:00 SA

Utilized the $99 drain clean deal to address the standing water in my kitchen sink. Chauncy did a great job - he kept the work area clean, answered my questions, and persevered when it took three attempts to get all the built-up gunk out of the line. I so appreciate having my kitchen back and would call these guys again for drain services. No hard sells for additional products, just good recommendations for preventative measures with an option to purchase one of their products. Thanks!

Sarah B.

07/06/2016 12:00:00 SA

Fantastic experience! Bob was friendly, helpful and went above and beyond! He fixed my ac, then in conversation, I was asking for advice on how to clear a drain that a quarter sized earring was lodged in, he fixed it, no charge. We were originally going with a different company and even had an install date. The scheduling inconsistencies and poor customer service at cooper air pushed use into plumbline's arms and we are so thankful they did.

Heather L.

7/16/2019

UPDATE: I finally had someone come out to give me a quote for a ceiling fan. They were on time and friendly. While the quote was pretty high I knew it wasn't a straight forward job (need to install a switch, etc.). HOWEVER...they never followed up after that visit! The electrician was going to send me some ideas of ceiling fans that might work, etc. Nothing. Fool me once...

Kathleen H.

11/29/2016

I am giving 1 star because i don't have the option of going lower. If you want a RELIABLE company, they are not for you. When you have a plumbing problem, time is usually of the essence. I made an appointment, took the afternoon off from work, they called me 20 minutes before they were supposed to be at my house to say they couldn't make it. HMMM, sounds like other BIG service companies. I went off on them. They said they would call me back and never did. I haven't heard from them since. I called rooter rooter and they were at my house within 2 hours. I originally called plumbline because I had been inundated with ALL of their commercials, so their name stuck in my head. I think they need to stop spending so much time on advertising and more on service. There are A LOT of local plumbing services in the area that are excellent but don't have the large budget for advertising. Just saying, if your time is important, you may want to check other options.

B. P.

5/16/2018

I had to have my furnace cleaned and thought it was a great deal until they tried to tell me my furnace is getting old and needed to be replaced. The air conditioning also need a small part replace which costs $25 and they wanted to charge me over $500. Then I discovered that the air conditioning unit was not completely cleaned. I would NOT recommend them.

Ken L.

3/28/2017

In a day and age when it seems nobody cares I feel I was lucky to have found this great company. I was just home from major surgery when my AC quit working. Called my usual AC company and it would be a week before they could look at it. I already knew my furnace/AC was old so made a call to Plumbline for replacement and they sent a salesman the next day, which was a Saturday. They were there two days latter and replaced my whole HVAC system. Cannot say enough good about how smooth this whole process was. My surgery had kept me pretty immobile but that never effected the guys from Plumbline. A great crew installed my new furnace and AC. The service tech Austin is probably the best tech I've ever had, really knows his stuff. Yes Plumbline costs more than some other service companies but they are worth every penny. So glad I called them.

Rock D.

03/03/2015 12:00:00 SA

They are good about calling to let you know they're coming. The Tech came to do a main line clean out just before the window of time given. Unfortunately he didn't finish the job until the supervisor, Jeff, had to come to do the free video inspection sales pitch for a major job of installing outside access to the main line. Jeff said he would be to the house at a specific time but was 45 minutes late. I asked him to come back the same day and Jeff set a 9:00 a.m. appointment and never showed up or called. The office finally called at 9:25 which was 25 minutes into the one hour the video check would take.

Suffice it to say that an unfinished job combined with not being on time leaves a very bad impression of customer service.

I'm going back to AAA Services.

Juliana G.

8/25/2023

Best customer service - ever. Xena explained and showed us the issues with our drain in layman's terms. Had Ricky visually scope the pipes so we saw and understood what was wrong within the hour. Ideal good business practices. Individualized attention. Good prices.

Sarah L.

07/09/2020 12:00:00 SA

I hired Plumbline to install a new furnace and air conditioning in the town home I had just purchased. After being impressed with the initial sales pitch, everything went downhill fast. As the sales guy said: everything that could go wrong, did go wrong but even with many promises to make it right it continued to be a nightmare.

This install happened in the early weeks of COVID. I was told I would have three workers in my home. Without notifying me, there were a total of SEVEN. The need for more people was not clearly communicated to me on the day of and left me feeling very out of control in the risk that I was taking with my home. I didn't see any of the workers wearing gloves, and at times their masks were pulled down . . . I know how difficult it must be to be working right now and have to deal with masks and gloves, and I have compassion for them - but this is my home and my safety and I went with Plumbline because I was reassured every safety measure would be taken. I was told it would be done by 3pm at the latest. They were there past 6pm.

I also wasn't aware of the process with the inspector - they mentioned it in passing, but I didn't realize it would be a whole extra day and yet another person in the house . . . and up to me to arrange.

I went in the laundry room where the majority of the work was done, the floors were really dirty and there was even a footprint on the wall - they had assured me they would leave it cleaner then they found it It definitely was not.

After all that, my AC didn't even work. They had to send yet another worker into my home, turns out it had twice as much refrigerant as is needed and could not run.

Once everything was functioning, I had ongoing issues with air flow. In the original estimate, they included creating a new air return, but then I was repeatedly talked out of the major construction it would require. I was promised other options, none of which worked out, and then I was just flat out ignored - 10 full days with no response. I finally called and was able to talk to the installation manager, who was understanding, but unable to do much.

After 8 weeks of back and forth and multiple visits to my home, I was told it is what it it and that my home is not well suited for AC. Of course, they didn't tell me that when they wanted to sell me the unit. I was given a $100 frustration-free guarantee - a total joke of a refund after spending $11,000+ and many hours trying to hunt them down and get straight answers.

Much of the advice I was given by one person was contradicted by the next (i.e. close all the main floor vents to make the air go upstairs but then was told by someone else that was the absolute wrong thing to do).

The final worker who came to my home (they scheduled him at noon, but I got a call at 8am that he was on his way and I had to reschedule my day). He actually seemed to know what he was talking about and at least gave me a straight answer that they had done everything they could do, no empty promises.

On our final call, I asked the installation manager about my Xcel refund. He said he would have the girl who handles it call me. Come to find out - the refund had not even been put in yet. It would be another 4 weeks at least before I would get that money.

The entire process I was talked down to, gaslit and treated like I was just a silly woman who didn't know what she was talking about.

The communication, customer service and end product was extremely frustrating and disappointing. I went with Plumbline in part to take advantage of the three year VIP program that came with my purchase. If this is how they treat VIPs, then I am done.

Colleen D.

6/26/2016

I needed the floor drain in my basement unclogged since it was backing up. Before he started the guy tried to upsale the camera and a better chemical clean for a couple hundred dollars more. . .I said just do the regular. After he finished he said, it looked fine couldn't find anything but of course with a camera and chemicals he could do a more thorough job, and I would have to actually do that if what I still had an issue. Then he spent 15 minutes trying to get me to do their maintenance plan and try another service. The drain backed up again. Called Jake the Snake they ran the line (same price as the original plumb line service) and now you can put a hose down the drain full blast and it doesn't back up. They need to spend less time trying to sell you more and more time doing the job they are hired to do right.

Karen A.

06/12/2014 12:00:00 SA

I tried to back out of my driveway to go to an appointment and could not get out because Plumbline had blocked my alley and driveway doing a job for the backyard neighbor. I told them I needed to get out and they said we pulled a permit. I asked Why didn't you notify neighbors of this inability to use our alley? . They replied, We don't have to and if you have a problem, contact City of Denver. What kind of community relations is that? Where is personal responsibility? I will NEVER use Plumbline and encourage everyone to call other service providers when you need plumbing or sewer service. Then they had the gall to ask me later in the day if I would do them a favor, allow their backhoe in my driveway (and do what knows kind of damage to my driveway) to make their job easier. I said if you hadn't had an attitude with me this morning I might consider it, but not when you had an attitude with me earlier. All I wanted to do was get in and out of my driveway. Worst community relations ever!

Mary M.

08/04/2023 12:00:00 SA

I scheduled an appointment a week in advance and my appointmentment was confirmed between 8 a.m. - 1 p.m. on Friday. I called the day before the appointment to make sure because I never got an email confirmation or text. The person answering the phone confirmed my appointment. The day of the appointment, I waited for 5 hours and no one showed up. I called and they said that my appointment was actually between 1 - 5 pm, but they weren't sure they were going to be able to make it. Terrible!!!! I called a different plumber and they were able to get me on the schedule right away.

Terri P.

08/06/2019 12:00:00 SA

Our air conditioning went out on Saturday, we called Plumbline and they said they would be able to come look at it between 9-1 the next day. We waited all day Sunday and they never showed, never called... needless to say, we will never try using them again.

Heather B.

2/18/2010

I woke up this morning to a cold house and a broken heater. We waited until my husband returned from his travels this evening to call a service, and chose Plumbline on the recommendation of our neighbor, who said that they'd done right by him. (For the record, they'd botched part of the neighbor's drainage job but returned promptly to fix the issue.)

I definitely can not complain about the customer service. The technician showed up exactly on the hour wait we'd been quoted. He was personable and professional, and quoted us a cost of $303 to replace our cracked ignition switch. While he worked on doing that, my husband looked up the cost of the part online.

$25

We were lucky that the technician's universal ignition switch wasn't working with our heater; after remarking about the high cost of the service compared to the low cost of the part, we were able to reject further service since he couldn't fix it.

The technician was outstanding. We really appreciated his effort and honesty, and I would give HIM alone 5 stars, but for the basic fact that they were going to charge us $303 for a $25 part and what I assume is labor, I would never, ever recommend this company for heating services.

Jeff J.

9/13/2022

Preston Walker was our HVAC technician. He was professional, punctual, knowledgeable, polite, and articulate.

Based on my interaction with Preston, I would highly recommend Plumbline Services.

Anne N.

6/14/2016

Plumbline came recommended by coworkers. I was pleased when I called to schedule an estimate to relocate our a/c unit and they had a time the next day. Not so fast! They subsequently called TWICE and, due to scheduling errors and no tech availability they cancelled TWICE and now our next day appt is going to be 10 days later!!

NOW (10 days later), the technician took over an hour to make an estimate and the MINIMUM quote for the job was over 4x other companies. Run away, hire someone else!! If I could give them zero stars, I would.

Ted S.

7/21/2014

Hmm...can't find my original report I filed on these guys, which details what went down regarding a $600+ charge to fix a leaky toilet. I called 'em out big time (I used to work with Fluidmaster and know the plumbing industry). In any case, they manned up, called my sis-in-law who was gouged, and low 'n behold, Plumb Line Services issued a complete refund. Thanks guys. I'm impressed. I'll be more impressed if I don't see any more complaints about price gouging here or on RipOffReport.com, where I've deleted my negatory review. I'll leave it with this: the business model you cite, where you call out expenses, overhead, labor, blah, blah... Guess what? That's the price of doing business. Charge a fair, equitable rate, perform your tasks professionally and completely, and don't gouge uneducated, uninformed customers.

Gemma W.

12/31/2013

Do not ever go to this company. From the start, they've been giving me and my family temporary solutions and passing them off as permanent. We've had them here five times, six tomorrow, and paid nearly $2,000.

Christopher H.

04/09/2018 12:00:00 SA

Horrible company. My mother in law had a clogged drain. She called Plumbline and they sent out a tech. He ran a camera and told her the black clog in her drain was metal and they would need to jack hammer the basement floor up and replace all her pipes. They quoted her 12000.00! but offered her a whopping 10% senior discount (so nice!) . She called me and I told her to get a second opinion. We had an independent company run a scope and we were told it was just a grease clog. We also got a bid for replacing the pipes that Plumbline wanted to replace and was told 2000 - 3500 max. She called and cancelled with Plumbline and they called back multiple times offering a lower price because they didn't want to lose a good customer So sad a company would do this to a senior citizen knowing they could scare them into having all this work done!

Carlos V.

10/30/2019

Wow I can see why my conversation with plumbline Mngr. today was so frustrating, After reading sooo many bad reviews I see a pattern of not knowing how to do business. My Carrier furnaces,(two) were installed by them in 2012. Had several problems over the years notably the inducer motors replaced 4 times. Now I'm having the same problem again. There tech came out last Friday and suspects a problem with the venting, not as it should be. This can create back pressure and cause inducer fan motors to fail. once he pointed that out, it made perfect sense. In fairness I can't say that is the problem without some testing in the system. But he didn't bother to do any such testing. He asked me to trust him to have a conversation with his Manager and would get back to me on Tuesday. I called them on Tuesday (record cold conditions) called again on Wednesday only to get a call back from some manager only to tell me i'm no longer covered by warranty. He wants to charge $600+ for repair, but will fix the venting problem for free. This should have been realized yrs ago. never mind venting repair will only cost them $20 in parts and 30 minutes to complete and they say it's a fair compromise.
I'm going to call Carrier and see what they have to say about there Authorized dealer not properly installing there equipment. Maybe they can give me some satisfaction. in the meantime i will have this fixed at much lower cost and hopefully with Carriers advice figure out why this happens over and over again. Best to get recommendations from people you know. There are some good service people out there who are honest and will go the extra mile. These guys obviously have to advertise to attract fresh prey. I don't think they could survive on just word of mouth.
The word is Zero Stars!!

Ken M.

12/04/2017 12:00:00 SA

They came out to my house because my furnace would not ignite, he kept trying to sell me a new furnace for (5500.00) and up, gave me all the scare tactics thinking I would bite.
As soon as I said I just wanted it fixed, they gave me a price of $500 to $600 dollars which was high to begin with but I didn't have any heat, so I said ok. next day they came out and said they forgot they needed other parts a told me it would be $1500.00. If this is the way they do business, no thanks! I called a local company and they are installing a new carrier furnace for $2300.00 installed. don't fall for this company, call around and shop pricing these guys are crooks and pray on people in tuff situations!!!!!

Panama B.

06/05/2020 12:00:00 SA

No follow up on request for an estimate for work needed at my house. Just crickets. Don't bother with this company. There are much better ones out there.

Ellen P.

01/05/2019 12:00:00 SA

The single star is because the tech was polite and apologetic...but:

Nothing went right when I called Plumbline, and while the plumber was apologetic, the company did nothing to fix the issues. On my initial call there was a three day wait for an appointment. I fully described the issue and specified that I thought the issue was the mainline with the reasons why.

I rearranged my schedule to be available for the appointment, and sat at home waiting. They called a few minutes before my appointment to say they were going to have to reschedule for the following week because their day had been just crazy. I expressed my displeasure, and the dispatcher said he would work on rearranging. I was going on 4 days of not being able to run sinks, do laundry, run the dishwasher, shower for more than a few minutes at a time, and ensuring no water had run for at least an hour before flushing.

An hour and a half later the dispatcher called to say he had a tech who couldn't make another appointment because the equipment he needed for that call had broken, but he wouldn't need it on my call.

The tech arrived, and after I explained and he assessed, he determined it was the mainline (the reason I had given them for needing the appointment). And guess what piece of equipment was broken? The one for the mainline.

The dispatcher said he didn't have anyone else to send out. They do weekend service, but they said they would charge $200 for a call that evening or the next day. They wouldn't waive the after hours charge even though they had messed up on coming at the appointed time, and said they didn't have anyone available on the weekend even though they advertise 24/7 service with no after hours charges. They said they could send someone three days later.

Misleading advertising, failure to make their appointments, failure to bring the correct equipment despite clarity on what work was needed. Never again.

R W.

05/03/2021 12:00:00 SA

Very disappointing. Scheduled furnace and a/c annual maintenance twice and twice disappointed. The first time, I waited all day. Waited ALL DAY!
Called in when no one showed up and was told the technician had called and I did not answer so he didnt come out. They NEVER called to reschedule. Why I gave them another chance is beyond me. I guess its because their commercials are so convincing and during COVID everybody deserves a second chance. Second time, I booked online. Received a confirmation email. But come today, I have waited HALF THE DAY and finally I called, put on hold for 10 minutes. Kept being told I was moving ahead in the que but eventually asked me to leave my number for a call back. I did leave my number twice - NEVER a call back. Continued trying to call in. When I finally got through to a person, she said the jobs they were on were going to take all day-could we reschedule. NO! Don't think so! Terrible customer service.
I'm not sure anyone actually works there.

Lisa H.

08/11/2022 12:00:00 SA

Don't bother. Rudest and most incompetent customer service reps. I laugh at their commercials, they talk about honor and integrity but the people who work there are rude, entitled and stupid. Three times I had to call to book an electrician and each time CSR can't get there crap together. So, so stupid. Canceled appt and went with McBride. One call, electrican booked. Don't waste your time with these idiots.

Laura G.

8/19/2022

We had a leak in our basement called Plumbline and they dispatched Vince R. He was great fixed the problem in no time, very professional answered all our questions. If we have any future plumbing issues we are going to request that he comes to get the job done. We were also redoing all our electrical outlets due to a few that were not working. William S. was great. It was a project that took a little over 3 days to complete he was very knowledgeable and let us know what was going on every step of the way.

Cameron W.

2/27/2017

I would recommend to anyone that is considering using Plumbline services to get at least three quotes. We had them come out to a home and give us an estimate for a tank less water heater. Their quote was double the price of two other companies for the exact same manufacturer and the scope of work was very similar. I also was told that they would come out between 2:00 and 4:00 in the afternoon and didn't actually get there till 7:30 that evening.
So potential buyers beware their pricing and the information they give you over the phone before they come out can be drastic in comparison and all the while you have to put up with used car salesmanship.

Tom A.

12/09/2021 12:00:00 SA

We have furnace that is blowing only cold air. We scheduled an appointment with Plumbline, who could not get us on their schedule for several days. When the technician arrived he could not locate the furnace. After advising the furnace was in the attic, the technician stated, he would look at how the furnace was situated, but doubted he would be able to access it. My wife advised the technician was a large man and it was obvious he now, did not want to do the job. The technician left without even trying to fix the problem or offer a different solution. I called Plumbline to reschedule and requested a smaller technician. The call taker advised the technician we had, was one of their Senior technicians, who advised the furnace was in an unsafe place. We have had the furnace serviced every other year for over a decade and have never been told the area was unsafe. I guess I should have kept the number from the last company... I'll never call Plumbline again!

Chris W.

12/20/2010

Joe was fantastic~ so professional and helpful. He explained everything to us, and spent all the time we needed to make decisions, and understand what direction to take. Every year, Plumbline Services takes such good care of us. Their technicians, as well as their operators consistently go out of their way to make our experience easy, efficient, and enjoyable. Thank you so much, Joe and Chelsea, for this year!

The 4th Zelo S.

6/21/2019

Found Plumbline Services on Team Dave Logan. Called them to fix a toilet that was wobbling. They scheduled me a week out and gave me a FOUR hour window, 1p - 5p.

The day arrived and right before the 1p - 5p window, a lady from Plumbline Services called to tell me the tech could not come out that day and the next scheduled time was the following Monday.

I asked if there was someone else who could do the work and she just said no. No reasons, no offer to help at all, just no.

I cancelled the order and will not be doing business with these guys.

I have no reason to even give them one star because they did not even show up to do the work when they said the would.

Ryan F.

6/18/2012

UPDATE to 6/19 review: The City of Arvada's inspectors just left my home and Plumbline Services failed inspection for the HVAC as well as the tankless units. The Electrical inspector was so dissatisified with the results of what he saw that he stopped the inspection before he finished and demanded that Plumbline send the electrician who did the work out along with his license information. They failed what the inspector called a very big deal issue with plumbing - the gas line going to provide 390,000BTUs to the Eternal units is far too small and must be replaced for them to be installed to code.

UPDATE to 6/10 review. Plumbline has proven to be very crafty in how they conduct business when things go terribly wrong. See my previous review on 6/10 to learn the back-story. This follow-up is after interacting with Bob Logan (service manager) and Plubline's Controller (I still am unsure of his name because he didn't have the consideration to not use speakerphone both during his two minute rambling of a voice mail as well as when I called him back).

After the incident that left my home with nearly $20,000 in damage due to flooding, damaged stucco, etc.. Plumbline immediately sprang to action on my behalf - or so I thought. Bob Logan expressed his deepest symphathies with what had transpired, assured me that Plumbline takes their reputation extraordinarily seriously, and would do anything to make the situation right. At one point during my first couple of phone calls with him he said I'd just cut you a check right now for the damages if I could but it sounds like we've got more than just a few thousand in damages going on there.

Last week I was informed that Plumbline would be involving their insurance company - entirely understandable. I was asked to provide photos that I had taken of the damage for their company to take a look at. I was also told to get whoever I needed out to get estimates and the repair work process started to make my home whole again. I was told I'd hear back from someone as soon as they had talked with the insurance company and knew what would happen next. In the meantime, Plumbline replaced the motherboard on my Eternal tankless unit (the one they weren't authorized to install in the first place), and then they went silent.

Fast-forward to today - 6/18 - I emailed Bob Logan with some questions surrouding getting damages repaired and the Xcel Energy rebates I should be getting but nobody ever assisted me with. I specifically asked Bob to call me back on one of two phone numbers. What happened next was interesting - I received a voicemail on my work telephone number, one that was gleened from my email signature - not the numbers provided for callback - and a two minute voicemail was left with fun words such as we're not admitting fault and then the tables were turned back on me and I was told to go file a claim if I wanted the damages fixed.

I'm now out about $7,000 in up-front cash between deductibles, new plumbers to fix the problems with the tankless units, and a deductible on my homeowner's policy. We all know what happens next - months and months of back and forth to determine fault.

I spent $22,175 with Plumbline for two Eternal tankless units and a furnace. I will get to spend an addiitonal $20-30k repairing the damage done to my home. I welcome anyone with questions regarding my experience to contact me for the full story. This is obviously one super long and wordy review - for a reason - I don't want to see ANYONE get taken advantage of by this group again.

The interesting part - I was actually going to go online and write a glowing review of how they handled the problem last week when they told me everything would be ok. Little did I know they were just buying time for their lawyers and insurance company to come up with a great defense strategy.

Benjamin D.

9/30/2022

My review pertains to both the safety practices and billing practices of Plumbline's Services. The competencies of their techs are too low to entrust something as serious as flammable gas and they overcharge you for work you don't need.

I had a gas leak in my furnace that was inspected by Xcel with specific notes on how to fix the leak. We scheduled an appointment with Plumbline to fix and the the tech sent to us was unable to understand the notes provided by Xcel. He stated that that we would be required a $400 inspection before he could even quote us a fix. When I said no, he refused to do any inspection (which we ordered) and charged us $50 just for showing up and explaining why he couldn't do anything.

As a side note, I did a quick google search based on the notes provided by Xcel and the solution is a very standard fix. The cost of replacement parts would have been about $15. I am happy I only lost out on $50 because someone who couldn't figure out what was wrong would definitely have installed it incorrectly and put my family in danger.

Danielle M.

12/14/2018

I thought I had a problem with my mainline, so I had someone come out. Ryan was very knowledgeable, helpful and went above the call of duty. He is very personable and made it not such a scary experience. I was lucky and didnt end up having a problem, but I if I ever end up with a problem, I will definitely call and have them send Ryan back out. Fantastic job!

Eric S.

1/13/2018

Way over priced. Needed a new hot water heater and they came out to quote $5000 for a 40 gallon gas water heater. I ended up doing it myself with a water heater purchased from Lowes. It took me 30 minutes once I got the water heater home and cost far less.

We've had them tune-up the furnace and AC a couple of times. Each visit was coupled with an attempt to upsell us because of some dastardly thing occuring with our equipment.

I don't trust them and would never recommend their service.

Gloria G.

06/07/2018 12:00:00 SA

We had a great experience when we used plumbline for the 1st time. So we made the decision to get a new furnace, air conditioner and upgrade electrical. It has been down hill ever since the worst for service. Had trouble with the electrical from the beginning we had so many appointments I have lost count. Then when summer came and we called to have air conditioner turned on they sent out a new guy who knew nothing it kept turning off my pilot light so no hot water. When they installed air conditioner they made drip cord to short so another person had to come out and fix that problem. 2 more appointments scheduled. Now we have to electrical redone and they cancelled my appointment after I made it in advance. Took the day off work and asked my husband to do the same to make sure I did not get taken advantage of again. I understand things happen but with a company this big they should not make appointments they can not keep. They should have a back up department that can handle the over flow of business or emergencies. In looking at everyone's review they need to look at scheduling manager and training of the people they hire. If they did repairs right the first time they might be able to keep other appointments and not loose customers. This has been the worst company to work with one problem after another. I would not recommend anyone use plumbline especially older people. I wish I had checked out the reviews on yelp before I started this project. Buyer beware is all I can say.
Gloria Littleton

Dana W.

7/26/2015

Missed our appointment slot and when we called to ask where the guy was, they said they had changed our appointment to a couple hours later. Nobody bothered to tell us. The price to change the air conditioner capacitor was $409 which based on the internet was completely outrageous. It was well under an hour repair. However, we're in the middle of a hot spell so we handed him a check. The service representative was very professional and friendly and did have things up and running in no time - no complaints there. Just feeling a bit gouged on price.

Amanda C.

8/23/2017

FYI: they charge $50 just for an estimate or bid. If you need a bid on both plumbing & electrical - $100 just for someone to tell you what they would charge you.

Quinn C.

7/21/2018

I scheduled the first appt in the morning 2 weeks in advance. 45 minutes before the appointment they call and tell me that they can't do it on that day at all. Ridiculous. Don't hire them if you actually need something done.

Zoe T.

1/15/2017

Tony Jones was our plumber. He was friendly and helpful, did an excellent job locating a hard-to-find leak, and explained everything to us so that we could make an informed decision about how to move forward. We have used Plumbline several times for problems with our plumbing and heating, and they have consistently been easy to work with. Their technicians have been experienced, and their administrative staff is great too, getting us on the schedule quickly. We would be happy to work with them in the future.

Joel F.

10/28/2014

while bidding out a new furnace and central a/c system- i got a recommendation from homeadvisor for Plumbline. Rep spent approx 2 hrs at home and very knowledgeable about systems, etc. Received bids ranging from $13.3 k to $14.6 k depending on models and efficiency etc. Asked him to break down bid for equip vs labor; rep was hesitant to do but finally agreed. For the 13.3 k bid it was approx $4900 for the equipment and over $8300 for labor and overhead- 2 men @ 8-10 hrs for install. This was so outrageous i didnt even respond. Got another bid from an Angie's list recommended contractor (A+ BBB) and total including labor for same system was $6600. Wow could not believe difference. I believe every company needs to make a decent profit but here Plumbline was way out of line. so beware and get multiple bids.
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Greg B.

12/06/2015 12:00:00 SA

I called for service for a leaking sink. First they said they did have enough service employees for that day. We set up a service call for the next afternoon. They never showed. I called a week later to inquire about the no show and they apologized and re scheduled for the following day. The person said once they get within 30 minutes of their arrival that the service tech would call. I got a call but it was to say they would not make it and to reschedule again. I was upset that this was the second time and my sink is still leaking. I called and communicated my concern. This time no apology but a transfer to the head manager. I left a message and never heard back. Terrible experience! You can do better looking for service elsewhere.

John Y.

10/02/2012 12:00:00 SA

Fast service, Highest level of professionalism and diagnosis I've ever seen in plumbing. This plumber went even as far to help me clean my bathroom floor from the excess water with my paper towels, as I was recovering from neck and back injuries. Thanks Mike. Thanks Plumbline. And go broncos.

Thomas A.

6/24/2016

Had an issue with my AC unit recently. Called Plumbline and he was able to find the issue. It was a simple part generally available for $29 retail price. First price quoted to me was $700. Wow! I had to negotiate a price and finally agreed to pay $300 just to get it done. He was here no more than 1 1/2 hours. This is the 2nd time I called this company and I think I am done with them now because they simply try to legally steal from you. Poor people that just take first price offers to fix a problem from this company. Watch out when they break open their binder with the prices. Hold on to your wallet because your in for a treat.

R. M.

12/14/2016

Tony J. and David W. came out and did a great job. They worked hard. Were very knowledgeable and took the time to explain everything clearly. They came out on a cold, wintry day to replace our riser pump and a section of pipe. I really appreciated their up beat attitudes and friendly demeanor. I would definitely use Plumbline again.

Kerri T.

09/01/2015 12:00:00 SA

This company is extremely dishonest and uses scam tactics to sell you unnecessary new units. We called them out to service the AC unit only to learn from them that we needed a $5000 new AC unit. Since that was not an option for us, we contacted another company who said that although our unit was older, it certainly did not need to be replaced. Note: it is working fine all summer. I spoke with a manager who was condescending, rude and talked more than he listened. I will never use this company again. I also looked at the BBB reviews and it looks like I am not the only one to experience this very same thing. Shame on you!

Bill P.

09/07/2016 12:00:00 SA

I would not recommend this company to anyone out there.

They up sell everything, charge double to triple what it is worth.

They gave my wife an estimate over the weekend of $2,500 to $3,300 for a new water heater, when the work was done, it came to $3,800.

Plumbline is the last place you should ever look for plumbing help.

Riley L.

01/08/2021 12:00:00 SA

Professional, hospitable, and dedicated to providing the best service. I have never had an issue with Plumbline and always recommend them to friends and family. If you have a plumbing, heating, cooling, or electrical problem, call Plumbline. Their company has a firm foundation with strong core values which allow them to be successful and only hire the best employees.

Mark M.

08/12/2018 12:00:00 SA

I called this company to service/repair my AC. Pretty much the same as I am reading from everyone they are way over priced, and took advantage of my ignorance regarding the AC. I take full blame for falling for there shady practices because I wanted my AC working. They charged me a trip fee which was not mentioned when I called for the appointment, and $600 to replace a capacitor. I also had some leaking in the furnace room the guy said he didn't think was the AC. I found the leak after the guy left and it was definitely from the AC cooling coil in the furnace (it was freezing then thawing with a lot of extra water on the floor).

After looking online I realize I could have done it myself or had a private contractor do the job for between $150-$200. Don't call these guys for anything unless you want to be ripped off. They are smooth operators with a con-man sort of approach.

Danielle K.

07/11/2018 12:00:00 SA

We called in for an estimate and were told estimates were free. The technician arrived on schedule but as soon as he did the diagnosis he asked if they had told us about the $50 estimate fee and became very rude after we indicated that three different people told us it was free when we set up the appointment. From there he estimated what should have been a $300 job at almost double the price then tried to push us into doing the work right away, and then hinted it would be best if we just replaced our whole system because of the age.
To his benefit I do know the age is around 13 years old however, we just wanted to get it operational without paying out our tail ends. Based on the way we were treated alone, regardless of price, I would not recommend this company! Customer service goes a long way...

Scott R.

11/16/2018

I scheduled furnace maintenance September 2018 and they planned for delivery on 11/16/2018. 10 minutes after the appointed service date/time, they tried to reschedule. After taking time off to be home I cancelled and will not ever work with this organization.

Tracey S.

2/25/2015

AVOID THIS COMPANY! Price gougers, late appointment after numerous phone calls from me for not being there when they were supposed to be. I was quoted $1300 for a pipe replacement and an under the sink fix for the dishwasher drain. Not impressed. They didn't even apologize for not coming for the appointment I had set up for the window of 11am to 1pm. The guy didn't even show up until 5:30pm, only after I told them I was going to call someone else.

J. Sara S.

08/01/2018 12:00:00 SA

What a joke!!!!! I called them June 5th for service on my air conditioner.
TODAY is AUGUST 1st and they called to tell me they had time to fix my air conditioner now. Isn't that nice of them now that summer is over! Glad I didn't wait for them and had another company fix it on the same day I needed it done back on June 5th!

And then they have had the nerve to call me 4 times over past 2 weeks and leave messages that they are trying to get ahold of me to schedule. Seriously????? ....Just stop calling already!!!!!

Jeremy W.

4/22/2023

We had a slow drain in our master shower with significant calcified buildup along the upper PVC creating a very narrow constriction. The first technician Plumbline sent out couldn't address the problem. They promptly sent another technician with different equipment and the problem was solved in less than 30min. Our second technician was Howard L who was a consummate professional and went the extra mile to completely resolve our problem. Our 17year old pipes in our shower look brand new.

We recently switched from the HVAC/plumbing company that subcontracted our custom home to Plumbline for our HVAC/plumbing service and have found them to be one of the few companies that is trustworthy in the Denver metro area. They aren't always the cheapest but you definitely get what you pay for in this area. I cannot recommend the plumbing dept enough base on Howard's performance.

K M.

3/21/2011

I called Plumbline to get a quote on installing a ceiling fan in my home. At the time of the call I was told a technician had to come out to see exactly what needed to be done and quotes were not given over the phone. When the technician arrived, within 5 minutes I was told ALL of their services had SET prices and there was no getting around it. He proceeded to tell me the cost was over $300 and that the price wouldn't change. I quickly said no thank you! But I was on the hook to pay the $37.50 trip fee! I feel ripped off because if it is true that the prices are set, then the rep who answered my phone call could have given me the price over the phone, but instead she didn't and as a result I was forced to pay the trip fee. That is how they make money off of people! I will never use this company for anything ever again! I have recommended my friends and family do the same!

Liza A.

5/18/2013

Horrible experience!!

First off, we were originally quoted $99 to have our lines roto-rooter'd. When the technician arrived, he wasn't able to get his machine into our basement and said he had to go get a smaller machine. Three hours later he came back with it but said it was actually going to cost $260. If we would've known that ahead of time we would have just called a different company.

Unfortunately we got the bad news that we need our sewer line replaced. The technician said he'd get back to us with a quote and we set up an appointment to go over it and talk about the plan of action. He didn't show up for that appointment and several phone calls went un-returned.

Our sewer started backing up again this weekend, so we called Plumbline to see if we could get it roto-rooter'd again to buy us some time. We explained the above mentioned situation to the receptionist, telling her about the price difference and that we have been trying to get a hold of our technician without luck. She said they could come out to roto-root our lines again and cover it under the warranty for all the trouble we've had with them. We set up an appointment window between 2-4.

After re-arranging our work schedules to be home for the appointment window, 4pm rolls around and no technician. We called and they said that the appointment was put on hold because they left us a message saying they wouldn't cover it under the warranty. When we asked to talk to a manager they said there weren't any in the office and we would have to leave a message.

Now it's 5pm on a Saturday and we don't have a sewer system.

You can bet we wont be using these guys to replace our sewer lines (a $7-10k job!).

Don't use Plumbline, there are plenty of other companies who have a sense of customer service and stand by their word.

Rocco S.

02/06/2023 12:00:00 SA

Plumbline did a sewer line replacement for me. They were responsive and I thought their prices were fair.

Megan G.

6/15/2016

Beware of Plumbline if you are female. They will grossly overcharge you!

My Plumbline tech arrived three hours early though I reluctantly let him in. Upon immediate arrival, I informed him that my husband was a home builder who had already concluded that we only needed freon. He began looking at my AC unit and preparing me for the high cost to come provided there was a leak. I had to stop him, as it seemed he was getting ahead of himself. When finished, he congratulated me that there was no leak but proceeded to inform me that I needed freon and it would be just under $500 for the fluid, trip charge, diagnosis, etc. I called my husband to confirm that was fair and my husband exploded (he would have been there to handle the appointment had the guy showed up at the arranged time). He stated that was a huge ripoff and asked why so expensive, as their website says they do an AC tuneup for $39. The Plumbline tech started coming off the price, stating that he had a coupon in the truck that would save me some money. I asked why the diagnosis was more than $39 and he explained the web deal didn't cover any work (only the charge to get to my house). I explained that seemed a bit fishy, as I am not inviting him over for coffee (why would I pay an AC guy to come out and not look at my unit!?!). After quoting a few things from their website, he went to the truck and came back with my new total: $39. I did not have him put freon in my unit because they are insanely overpriced.

This is a bait and switch operation. My technician was an older man who was well mannered and polite though is a con man by any standard. I found this company from a series of TV commercials but now fully understand how they purchase so much airtime: by ripping people who don't know any better off. If it weren't for my husband, I would have just paid the money. Keep shopping! Don't give them a chance to overcharge you.

Julie B.

06/06/2022 12:00:00 SA

Have the VIP service. Annual AC service was still booked out six weeks. Now, one day before appointment, they're trying to reschedule for nine days from now. Due to someone else's big job.

Dan S.

08/02/2022 12:00:00 SA

Preston was punctual and extremely knowledgeable about our A/c system and it's functionality. He was friendly and happy to help me understand how the system is supposed to work and took the time to answer my questions. Would highly recommend him to anyone!

Kent G.

7/30/2021

If I could give this clown show zero stars I would. Rude, unhelpful and inept are the polite words I can use to describe this company. You've been warned.

Jenny G.

2/28/2019

Sean is a professional. He really knows his plumbing. He explains options and without pressuring, made it easy for us to decide the best solution. From now on we'll be requesting Sean for our plumbing needs!

Laura S.

2/19/2016

I had them install a new sewer line in October and had amazing customer service so I was planning to continue using them as a life long customer.

Then in December I had them install a new furnace and that's when I started experiencing the worst customer service. They didn't do enough prep before install day to realize they couldn't do some of the work as promised so the day of things were getting cancelled and they had to change plans multiple times. The only solution to updating my thermostat as promised was to drill holes through my hardwood floors and run wires along the wall...are you kidding me?!

Then they had to leave early and come back the next day to finish. The appointment was set for 2 and by 2:30 they finally called me to give me a courtesy call and let me know they couldn't be there until 5. I rescheduled with them for another day. The furnace failed inspection so I set up another appointment for them to come out and fix it. They were supposed to be here between 10 and 12. At 12 I called them as I hadn't heard anything and was told the person in charge of it was out to lunch and would call me back in a half hour. When she called back she said the techs were stuck at another job but I would be the next stop for them but probably not until 3. When I asked why they hadn't even called me to let me know they would be late, she said she wasn't really sure what happened and didn't even apologize. It finally was fixed and passed inspection. I emailed the representative who sold the furnace to me to let him know my disappointment and didn't receive a response for about 4 weeks. He finally responded saying he would let the customer service manager know and he would follow up with me. That was 3.5 weeks ago and I still haven't heard back.

I am one of their CAP members and they still have had the WORST customer service I have ever experienced. I will never use them again!

Sasha S.

05/11/2011 12:00:00 SA

BAD BAD BAD experience with this company. They majorly misdiagnosed a sewer line issue we had recently. And the work they did do was sloppy. So sloppy that the Denver city inspector made them come back and properly finish the job. Too bad is was all money wasted since they missed the real root cause. Another sewage backup into my basement and FIVE GRAND later, I found a competent company (See my review for Pipe MD).

Learn from my mistakes and never use this company.

Andy V.

7/17/2019

I now understand why all these people gave them such bad reviews especially for appointments. I had spoken with customer service around 11am this morning and asked if I could setup an appointment for today and asked about a window gap of 6pm-7pm. Sure, let's check the schedule and see what I can move around. Made the appointment it was confirmed. Then at approximately 641pm I received a call saying there was an emergency and I need to reschedule. Based on the reviews they always have a reason to cancel appointments. Hard pass. If you can't even make an appointment then I'm not trusting you with an installation of an AC unit.

Richard C.

01/12/2011 12:00:00 SA

Wow! What to say about getting ripped off? My recent plumber had a car accident and is now out of the business. It is hard to find good, quality, fair tradesmen these days. My boiler had a problem and who to call? I called Plumbline based on KOA and other radio ads. Big mistake. Since it was going into a weekend and Xcel had shut my boiler down due to CO2 and gas leaking, I was desperate. I got Plumbline scheduled. They were on time and did good work but lets do the math. They took apart the boiler and cleaned a soot buildup. They were here from 1-5. Four hours of labor. Subtract some very expensive parts that were replaced and we are down to about $2000 for 4 hours. That's $500 an hour. I paid it since I had to get the boiler up. They tryed to get me to purchase extra air intakes at $750 x 2. I complained to the BBB but they are pretty much a pay for play service and provide no real value. They closed the complaint becausethey can't dictate pricing. That must be my fault. Bottom line is there is plenty of competition in the market and I'd advise not to call Plumbline. STAY AWAY! Heather S. is right.

Gracie H.

11/13/2015

I have paid Plumbline $159 for nothing. Still have a leak 3 weeks later. Apparently they are waiting on a part, yet I question this in the days of overnight delivery. Never get an answer, never get a call. The only thing I hear is that we are still waiting on the part. I live in a large townhouse community where I would assume there would be a plethora of the same plumbing parts used, yet I have one that would need to be manufactured, perhaps? I would stay away from Plumbline.

Emily F.

11/07/2022 12:00:00 SA

We called for a blocked drain and booked an appointment but somehow they connected it to a phone number that isn't mine and then didn't respond when I called them multiple times to see if someone was coming. I spent all day waiting at home for them and calling them but they had already cancelled the service call.

Amanda T.

01/09/2013 12:00:00 SA

I called Monday to make an appt, couldn't get me in until Wednesday. Fine I can go without doing dishes and laundry for a few days, they called me morning of the appt to cancel! WTF? Total bull, couldn't reschedule until Friday. Now I am left calling around to try and find a plumber last minute on my day off.

Cee Cee C.

12/31/2019

Plumline sent Chris out to our Place. He came in asked me if I had a shop vac and wanted me to do the work to empty the toilets & tub. Also it seemed when he asked if we had a crawl space and I told him it was under our house, he said ohh you dont have a basement?!? My Landlord called a Professional. He was not greeted rudely. I think one would be happy to think a company was at your rental to fix your plumming. Im just trying to figure out what are you charging for? He did no work. He wanted me to do the work. I explained to him i had copd and my husband was disabled when he spoke of me and the shop vac. Very Unprofessional.

Stephen M.

5/19/2015

Buyer beware...These guys are off the charts expensive. Their main goal is to dangle a $42.95 trip charge and then convince you to sign a 1 - 3 year contract for their services. Here is the rest of the story...

Once the guy showed up and was shown what needed to be repaired, he began the hard sell. He worked up the numbers and showed me the two options I could chose. The first option included the repair cost and a service plan for $873. Option two was only the repair cost, for $891. I almost fell off my chair. I asked him if people were actually stupid enough to pay these rates for minor repairs and he responded that some people proceed. I obviously did not proceed, however I was on the hook for the $42.95 trip charge, a fee that I chalked up to a learning experience.

I consulted other master plumbers and received an estimate of approximately $425 for the same work that Plumbline quoted $891, more than double the going rate. If money is no option, and you want an annual service contract that auto-renews, Plumbline is the company for you. If you would like to hang on to your money while getting reasonably priced plumbing services, you may want to look for a different plumbing professional...

Rick M.

3/13/2020

Terrible service and smug attitude. I'd certainly take my business elsewhere. They blew off our appointment and didn't have the decency to call or apologize afterwards.

Brett J.

5/19/2023

I've worked with Plumbline/etienne multiple times, all with great success. I typically steer away from large 'corporate' type companies because you fel like a number to them. Not the case with Plumbline. They are my go-to for plumbing needs.

Jo Dee R.

09/11/2013 12:00:00 SA

I was referred to Plumbline Services as they were highly reputable and respected within the industry. It was very convenient and easy to schedule an appointment and as promised, I was contacted by dispatch to let me know when the technician would arrive so I could leave work to meet them there. Dominic M was fantastic! He was very courteous and respectful of my home. He answered all of my questions and clearly he was very knowledgeable. He really went above and beyond and did a great job educating me and resolving my drain issue. Also, the bill received was exactly as promised and expected, no hidden charges here! I will be using Plumbline Services as my go to and have already referred them to a friend. Thank you Plumbline Services!!!!

Kimberly B.

5/27/2023

Brett and his Plumbline Services Team provided outstanding services from beginning to end. Brett provided us several options to fix our sewer line inside the house and outside to the city main. They were respectful, professional, knowledgeable and delivered a quality product

Antoinette C.

9/22/2016

After multiple attempts to unjam disposal I didn't know what was wrong with it so I needed to call a plumber.The problem started with the initial phone conversation. I stated I have a coupon for $35. The rep told me there was another one online for $50 and I could use both in fact he seemed rather pleased telling me this. As did I. He went on to say there was a $49 initial fee for the appointment. If I decided to use the service the $49 would be applied. All well and good I thought so I said yes. When the plumber arrived he looked at my disposal and before he told me anything about it he whipped out the handy iPad and gave me options to choose. This seemed odd to me because how would I know what to choose if we didn't know what was wrong with it. If it was simply jammed then I would pay that fee. But if something was actually wrong with it then I would need a new one. It was odd to choose an option before we knew. So I said let's see if it's jammed, Which it was. At that point I stated I had a coupon from the website as well as from a magnet. So I had two coupons. He stated he could only use one coupon and that the $49 would not be waived. He said the $49 was simply to walk in the door. At that point I stated there must be a disconnect between your customer service reps and yourself. Without going into too much detail, it was a long drawn out somewhat uncomfortable process between a call to the rep (on speaker) and us. The rep denied he said anything of the sort with the coupons and that indeed I would only be able to use one.The plumber said he didn't realize the $49 would apply to the work because he doesn't attend the meetings. All said and done it was $169 to unjam disposal and an all-around sucky experience.

Tj J.

11/06/2016 12:00:00 SA

Had previously used them for a furnace repair and was satisfied. However this time used them for a water heater replacement and felt the price was ridiculous. Technician said he could not replace the water heater without the drywall being replaced in the area. He called his friend with Flood Pros who completely ripped me off leading me to believe he would replace the drywall when in fact he just ripped it out and put blowers on it for two days and charged $1000. I would recommend staying away from both of these companies.

Sara B.

07/12/2019 12:00:00 SA

This is a tough review to write because I have had very mixed experiences. First, the good. On the 4th of July we had an emergency plumbing issue and Brett A. from Plumbline was able to come out at 2:00a.m. to fix it. He was great and Brett worked really hard to get it done. I would hire Brett A. again.

Now the bad.

Because we were so happy with Brett, we called Plumbline to do some electrical and AC services for us. We called on 7/5/19 and were told that the earliest someone could come was on 7/12/19. Not a problem, the electric and AC isn't an emergency, so we booked both services the 12th. I took the afternoon off from work and was slotted for the 1pm-5pm timeframe for both services. Because we needed electric work and AC work, they would need to send two different technicians out and they would come at different times between 1-5pm. Again, not a problem.

At approx. 3:30pm on the 12th I get a call from Plumbline telling me the electrician can't make it anymore but can come on Monday instead. I told them that won't work because I had to take off work to make this appointment, so I'd have to call them back to reschedule. I was not given a reason why he had to cancel, just that the electrician can't make it anymore. I specifically asked if the AC technician is still coming and the lady I spoke with checked and told me he will still be at our house on the 12th as scheduled.

At approx. 4:45pm on the 12th I get another call from Plumbline telling me the AC technician can't make it anymore. This call came only about an hour after I confirmed the AC technician was still coming! I asked if they were seriously canceling both the electric work and AC in the same day, and the women said something about the electrician having an emergency (why didn't the first lady tell me there was an emergency then?).

So, to summarize, Plumbline cancelled on me TWICE in the same day for two different services with two different technicians.

I requested that Plumbline remove our names from their list and not to call me again to reschedule as I will not use their services anymore. It is absolutely ridiculous and very unprofessional that they cancel on me at the last minute on TWO appointments booked a week in advance. Very unreliable. And they expect me to be able to take off work again Monday, or whatever day works for them, when they can't show up to appointments in the first place? I work full time and have to schedule appointments in advance. I wouldn't risk wasting another day sitting around waiting for them to not show up again.

Terrible customer service. I am really, really disappointed, especially because Brett was so great.

Christina R.

10/14/2014

Did you know . . .?

Neurosurgeons are the highest paid of all medical professionals with a median annual income of around $704,170.This is largely due to the fact that they have to be flippin smart to become a Neurosurgeon, AND it takes extensive educational and residency requirements to become one. Neurosurgeons operate on people's brain. Pretty darn impressive, right? Every time they operate, they literally have their patient's life in their hands. Calculated as an hourly wage, that equates to about $339 per hour. Less if you count the hours Neurosurgeons are on-call.

On the other hand, you have HVAC professionals who didn't go to college but learned their profession through a 6-month technical school coursework and recieved a certificate. HVAC professionals work on machines, replacing parts, and cleaning out the dust mites from heaters. Every time they come to your house to fix a broken piece of equipment, they literally have your balls in their hands. According to Plumbline Services at facebook.com/#!/Plumblin…, and the bill I received for a 2-hour service call, they charge $50 MORE than a Neurosurgeon at a whopping $389 per hour!

Just wanted to be clear and put everything into perspective.

healthcaresalaryonline.c…

David M.

06/04/2018 12:00:00 SA

I can't comment on the pricing or quality of worked performed, but I can comment on them cancelling late, missing their appointment windows, or not showing up at all.

I phoned Plumbline on Friday, May 25th to request some maintenance on our A/C, and was pleasantly surprised to find out they would send out a technician on Memorial Day. Within a few minutes of their appointment window, I received a call cancelling the appointment due to unforeseen circumstances. I get it, it's Memorial Day: people call in sick, jobs go long, everyone turned their A/C on for the first time in months and they're all not working, etc. I rescheduled for Friday of the same week, and the scheduler at dispatch confirmed between 9-11AM, and to put a point on it said first thing THIS Friday, we will NOT reschedule again on you.

By 11:30 on that Friday nobody had shown up, and I had not received a phone call. I called Plumbline and was told that they had me scheduled for the following Friday (June 8). Why would I reschedule a cancelled appointment for nearly two weeks later? I informed the dispatcher that I was told I would be first thing that Friday, and I had now been stood up twice. To her credit, the dispatcher remained polite while I was letting off steam, and agreed to waive the $49 fee to have the technician out if I could make room for an 11-1 appointment for Monday, June 4. I agreed to do so. My wife, the brains of the operation, intelligently scheduled one of their competitors to come out on the same day between 2-4 because she had no faith that Plumbline would show up on time.

My wife truly is a brilliant woman: Plumbline called at 1:30 (for those of you keeping score at home, that's 30 minutes after the end of their appointment window on attempt #3) and left a voicemail stating the technician would be at our home close to 3pm. I promptly did what Plumbline did not have the courtesy to do with me in the last 3 failed appointments: I called them BEFORE their person wasted his or her time, and cancelled the appointment.

Fool me once? Shame on you. Fool me twice? Shame on me. Fool me three times? Well, my wife is the brains of the operation for a reason.

Brigitte B.

09/08/2016 12:00:00 SA

Showed up an hour after the 2 hour window and didn't even have the basic part needed. I called customer service and they told me I should be happy it isn't a 4 hour window, and even though he didn't have the part and did nothing I still have to pay the $50 to have him come late and tell me oops, my bad.

Steve G.

01/11/2015 12:00:00 SA

The good:

1) When we had a water line freeze on New Years Eve, they came out the next day to fix it. They were one of the few companies that I called that were able to come out on short notice, and I appreciate that they were able to get our water up and running within a few hours. So they saved us when we were in a pinch.

2) The plumber was polite and professional.

The not-so-good:

1) They are a bit pricey. It was over $1,000 for 3.5 hours worth of work, even though it was about 75 dollars worth of parts. So basically $280 per hour. It was New Years Day and an emergency repair, so I understand that it was not going to be cheap. But still, some might consider that gouging.

2) They apparently do not stand behind their work. They installed a new pipe in the finished ceiling, but did it in such a way that it is hanging about an inch too low. So now we cannot install new drywall, because the pipe would be entirely within the new drywall. I did not discover this error until the next day. I called, left a message asking them if they would be willing to come back and fix it for no additional charge (it would take about an hour for them with their equipment). They have chosen to completely ignore my request. I have not gotten a callback, despite leaving them all of my information. So I will now have to hire someone else to finish the shoddy work that they refuse to fix.

Bottom line, I will never use them again due to their atrocious customer service and high prices. There are other options.

John W.

7/14/2023

Our main sewer line clogged sometime around 1 or 2 pm on a Friday. By 2:47pm I had exhausted all I knew to get the flow going again. I called plumbline and by 3:15pm that same day I had Jordan in my house doing a roto rooter thing and getting the flow moving again before I had to leave for a 4:30 appointment. Yayyy Plumb line and yayyy Jordan. Thank you for exceptional service!!!

K B.

09/09/2021 12:00:00 SA

Do NOT use Plumbline!! We had them come evaluate our air conditioner because it was freezing over a couple times in the summer. They came in, said that repairs would cost over $1000 and with a unit over 10 years old they just recommend replacing the whole hvac system, costing on average $12,000. They never gave details of the problem at all, and just had their scheduler on speaker phone to schedule an appointment for a new system evaluation. They said they would email us the details of their evaluation, and 6 days later we still haven't received anything. So, we paid them $79 for absolutely nothing. We never got answers to why it was occasionally freezing over or how to fix it. We went with Golden West, they did a full evaluation, gave us several options and prices, and were very thorough and knowledgeable. They also informed us our unit isn't even 10 years old and never brought up buying a new hvac system, as our problem was not even close to being that bad! I will NEVER use Plumbline again.

Kelly F.

3/30/2022

We have used Plumbline for multiple issues we have had along the years. We had an issue with our toilet, we called Plumbline and they came out quickly diagnosed the problem and were able to fix it on the spot. We have also used them for AC issues. The techs are always super professional and knowledgeable.

Travis N.

1/25/2013

Quite the polarized reviews as far as I can see with this company. Before I say anything else the customer service rep was amazing, I actually used him as an example for the support staff in our own office. having said that our personal overall experience was bad, it wasn't the worst experience we have ever had with a contractor but it was still pretty bad, I have included a play by play of events, these are not exaggerated. I gave the two stars for the customer service rep:

1. First day of service the service tech was late due to leaving his tools at his previous job.

2. On the first day he basically walked in and said there was nothing he could do, charged me $42.95 for that bit of information.

3. After first guy couldn't do anything 2 other guys show up and can't agree as to what the problem is and spend at least an hour talking about it.

4. None of the service guys knows if it is covered by Denver Water. With all their years of experience you would think they would know.

5. 2nd set of guys sets an appointment (7pm - 9pm) for the line to be shocked to see if it is just frozen.

6. Frozen pipe tech doesn't show up and I finally call at almost 9pm to hear that he wasn't going to make it out and nobody bothered to call and let me know so they reschedule for Sat. morning.

7. Frozen pipe guy makes it out, but while he is waiting for the shocking to do it's thing, casual conversations with the neighbor are had.

8. Frozen pipe guy reports back that he had a conversation with a Denver Water Board member who said it was their responsibility. Not true, just a backyard conversation with a neighbor.

9. This results in a delay of further work being done and crazy phone calls back and forth with Denver Water and Plumbline.

10. When everyone finally figures out who is to do the digging, they couldn't get the street cutting guy out until Thursday to do the work instead of Wed. Another day of the tenant not having water.

11. Finally they get to dig and whoever they had mark the gas and water lines didn't mark the storm drain (big $%^&$&& concrete pipe under the street). Takes them 2-3 hours longer to finish the job.

12. Finally finish the job at around 6:30pm and expect 100% of payment on the spot. Kind of hard to have a bank cut a check after 5pm.

13. Tech says no problem I will take down the credit card number for $2500 of the $10483 and have the supervisor contact me in the morning before running any charges through.

14. Fri. morning I get a call from the supervisor who states they ran two separate charges ($2500 and $7983) on the credit card.

15. I asked why the phone call to clarify the charges was not made before running the card and get well these are supposed to be paid COD with attitude and he really has no idea what is going on, but wants to be paid right now.

Santino B.

10/11/2015 12:00:00 SA

Marc was awesome. Answered all my questions easily, and was more than accommodating.

A+ Thanks.

Andrea C.

10/27/2015

They have cancelled on me twice in one month. I scheduled a furnace tune-up and got a call the day before that they did not have enough techs to make my job. I appreciated the notice, and was pleased that they offered to waive the tune up fee for the inconvenience. At the second appointment, they called me ten minutes before to cancel. The reason was too many emergency calls, which I can appreciate might strain their services. But ten minutes notice is insulting; especially since I had to take time off work to drive home and meet them. Certainly they could have anticipated that I might need to be rescheduled earlier.

Clearly they have a staffing issue, because they can't seem to get it together and hire enough techs to cover their scheduled calls. One cancellation is OK, two is not. I won't even bother to call and schedule a third because I have no confidence in their ability to follow-through and actually make the appointment. Even a free tune-up is not worth working with this company.

David K.

1/29/2022

My 81 your old mother called them for a leak under her kitchen sink , had a loose drain pipe fitting. The technician for unknown reason then went down in her basement use a pipe wrench to open an old cast-iron sewer main for some unknown reason I suspect you wanted to scope the line. Well as expected he broke the entire cast iron sleeve trying to get the plug out. He Called the supervisor out they convinced her that her sewer line out to the main was defective and sagging whatever that means . Long story short and $19,000 later they sleeved her sewer line Plumbline smoothie supervisor had her absolutely terrified and convinced her house was going to flood. After discussion with other family members it was agreed that it's best just to pay it for her peace of mind. Unethical sales tactics and scammer. Looking back I should've just had them leave and called another reputable company. That don't take advantage of the elderly. We had the sewer line replaced 8 to 10 years ago and her Littleton home. Now it's sleeved out to the sidewalk but the last 6 to 8 feet to the main line under the sidewalk was not sleeved. Totally unneeded and waste of money.

Michael G.

10/28/2019

Love their commercials lately telling how honest they are. Had a technician come out to check my heating and air. All the technician kept telling me is how my system wasn't up to code. After 10 min of him repeating this I went gave him a check and told him. I don't trust you but I do trust the city inspector who said they did a good job of installing my system. . All the technician was doing was setting me up to sell more services. When I call Plumbline and spoke with a manager. This person was so rude, condescending and could care less about what I had to say. Would NEVER recommend Plumbline.

Brett B.

05/04/2023 12:00:00 SA

If you want to get ripped off call this company. I got very taken advantage of on a simple hot water heater fix. Get three quotes. These people are predators and take advantage of people who need something fixed quick. Will never hire this company again.

Judicious O.

10/15/2013

I want to preface this by saying Dimitri was awesome. If you do decide to use Plumbline's service request him.

Such a bad initial experience with Plumbline. I recently moved to my new house and was just preparing the furnace for winter. I had no idea the history or if anything was wrong. Just wanted regular maintenance. I chose Plumbline because I received a coupon in my move in package and they had a good BBB rating.

On the initial visit Plumbline sent out Billy. He seemed like a honest guy but look can be deceiving. Billy fired up the furnace and after a few minutes it started cycling on and off. From there he decided to tell me how low grade of a furnace I had that that they could replace it for me which I thought was in bad taste. He than opened up the furnace and said it felt hot. His initial diagnosis was the flame sensor was dirty, at the point he told me it would be $99 to clean it, which meant unscrewing 2 screws and cleaning it was steel wool and replacing. He than started to sell me on the CAP plan which if I purchased the plan, the maintenance and the cleaning of the sensor would be included in the plans $99 fee. I said yes and he than proceeded to clean the sensor. He re-fired the furnace and it was still cycling. The next diagnosis was the High Limit sensor and he said that was bad. He told me that would be $250 to replace. Again, it was 2 screws and a $20 part. I said no, I'll order it online and replace it myself. That was the end of that.

After Billy left I started doing research on my furnace. I learn that there was a self diagnostic indicator light that flashed a code on the furnace itself. It indicated the the High Limit sensor was opening. I find it very SHADY that Billy didn't check that first but rather went for the flame sensor and sold me the CAP plan.

I than order the part for $23 online and replaced it. However, that didn't fix the problem because the sensor wasn't bad and that was the problem. Fiddle around with the filters, cleaned the blower fins and figured out it truly was running hot. So I had to call Plumbline and told them my story and they apologized. I ended up talking with the HVAC manager Todd and I really didn't get the sense they he cared too much. He kept telling me how good Billy was and that there normally aren't any problems. He said he'd send out a tech to take another look at it and I told him it better not be Billy. He said no it would be Dimitri

Dimitri came out 5 days later ( yea no rush to fix the problem from Plumbline). He listen to everything that I had to say and how I came to my conclusions. Within 5 minutes he had it running like new. Yes, the furnace was truly running hot because there was too much gas/flame going. He adjusted it to the correct level and was on his way. What Dimitri did was standard maintenance. Had Billy done that, which was all I wanted, it would have saved me from buying Plumbline's CAP plan, ordering the Sensor, and time fiddling around with the machine.

All-in-all, Dimitri saved Plumbline from getting ZERO stars (if I could) for Billy's shady acts. If you can, watch the tech and know some basics about you furnace. A lesson I've learned from this experience.

lynee m.

02/09/2011 12:00:00 SA

We had reoccurring plumbing problems that several other plumbers could never really fix. These guys were able to actually fix the problem. I have asked others that have had similar problem and the charges are really quite reasonable. I have checked the BBB too and they have an A+ rating.

Anne A.

1/22/2022

Worst service from a company I've ever seen. Had to reschedule and they did not show up on time. After he got here he stated our condo was considered a commercial building and they don't service these. No questions asked at the time of setting this appointment. Would not recommend to anyone.

Gabe S.

10/05/2019 12:00:00 SA

Complete rip off. Put a new washer in 2 faucets (45 min of work) and charged $631.59. And that's after a $50 coupon and a refund of the $49 service charge. Huh? I am not sure how they even have 2 stars.

Jennifer P.

6/14/2012

Don't bother - they won't show up at the time they tell you, and you'll have taken off work or cancelled other activities in order to meet them. Apparently, their time is more valuable than yours (though you're the one with the money).

Save yourself the aggravation and call another service. There are plenty of them to choose from, and it boggles the mind that outfits like this that treat their customers like crap manage to stay open.

M L.

2/20/2022

My sewer backed up into the basement. Horrible, flooded, dirty. I cleaned it up and called Plumbline. A man came out , ran a camera from the backyard towards the house and said it was clogged very badly and was old and had to be replaced. He could do it for $12,000.00, but if I did it before Thursday, he'd cut me a deal and only charge $11,000.00. Ha! I called another service who only specializes in sewer lines and they came out, brought in a man and he snaked the line , opened it for $300.00 It took him awhile, but he said he had no idea how they determined all the BS they told me, because the line was not clear enough to even visualize the problem.. God bless this honest man. as apparently they are few and far between. BE very, very careful and do not use this do I have a deal for you company who will take you to the cleaners. Get second opinion. I may be old, gray and female , but the one thing I am not is STUPID. Do not use this company. EVER. This was disrespectful, dishonest, an insulting. It's repulsive to think that there are shisters like them in the world, parasites who victimize those they think inferior or stupid.

Roberta G.

2/17/2021

I have used Plumbline for years and have great results. However during this latest subzero weather event our furnace went out. The technician that came was extremely unprofessional, inexperienced and only interested in selling a new heating system. He wouldn't even check our system because it is an older unit. I waited 5 hours for a service call and 2 hours for the operation manager to tell me it was my vault for not listening to the sales pitch by the technician. I have a VIP membership which appears to not be honored if you are not willing to spend money on the upgrades that are recommended.
The technician and the company left us in the bitter cold. Thanks!

Dusty A.

12/11/2018 12:00:00 SA

This company will rip you off! Find a local company or contractor before getting hosed by Plumbline. I called on a Sunday as my igniter went out on my furnace. I had already tested a few things and knew what it needed. A $20 part at Sears that has one screw and a pig tail . 5 Minute job. I called and they said there was a $200 after hours fee for someone to come. I decided I would go ahead and pay the $200 to get it fixed before the week started...knowing that the part was cheap and easy to install. The guy showed up in a timely manner and went down and looked at my furnace (Which was already open) and agreed it was the little igniter switch. He pulled it up on his laptop and told me the switch was $559, plus the $200 after hour fee. OMG are you serious! He kept making reference to well I'm here now and you need heat. I replied, That's why I am paying $200 extra. I told him I'm familiar with furnace parts and he said he doesn't make the prices. I absolutely couldn't believe I was being screwed like this. I called my wife and told her how bad they were screwing me and he kept knocking $50 off at a time. He finally came up $509 total to install this $20 part..didn't even test anything else or do anything else. 5 minutes to swap it out. I was still furious and he said There's a reason you called us, it's because of our advertising. Stating that I am paying for more than just the part I'm paying for his truck, signs, advertising, etc. I don't know how these people sleep at night. NEVER again will I use plumbline. I can't believe the reviews, are people that disconnected from prices of products to fall for their rip offs? I emailed them that night. No response and it's been over a week. They are probably great if you want to pay 1500% over what should be charged.

Laura M.

01/03/2018 12:00:00 SA

This company is a total ripoff! We are having our kitchen renovated and we need a second gas line run from our furnace, in our easily-accessible crawl space, about 10-15 feet to where the new gas stove will sit. Scott, the technician, kept telling me what a simple job this would be and gave me a whole spiel about how great their company is and how they are not the most expensive plumbers out there, but also not the cheapest. Damn right they're not the cheapest! His quote came back at $2,000 and when my husband called him to ask for a break down on the estimate, he couldn't give us one, stating that that is not how their company does things. On top of all that, I had to pay him $50 to look at the job, which took all of 20 minutes. Then when I asked if that $50 would be factored into the final total if we went with them, Scott said yes, but acted as though he was doing me a huge favor. My kitchen contractor was here at the time and witnessed the entire encounter and after Scott left he told me what a scam this company is and confirmed that they were charging us triple what the work is actually worth. The job we need done should cost about $500 max. Stay away from these clowns, unless you'd like to remortgage your home in order to have simple repairs done!

Andrew J.

11/24/2015

I was won over after a couple of experiences. I had called for my furnace tune-up, but that was bumped because they had too many emergency situations with the cold and people without heat. I still need to reschedule that, but in the meantime I had a plumbing situation that needed immediate attention.
On the Plumbing issues.... Marc came out and was great. Friendly, courteous, and willing to work with me a bit, I signed up for their one year package for about $100 that gave me some discounts and other benefits. The next step that he recommended was more expensive than I was ready for (and I had a feeling wasn't necessary), so what I did was call the dispatcher at Plumbline and ask for a second opinion. They said that was a-okay, especially since I had signed up for their preferred customer package.
The second opinion was done by Paul, he was professional and even though we didn't know for sure if he would be able to fix the issue without the more expensive option, he actually did and it saved me hundreds! I forgot to use a coupon I had and they were nice enough to let me use it the next day. The people in accounting were extremely nice as well.
I wanted to go out of my way to give them a positive review and I'll use them again.

Christine Z.

9/30/2016

This review is long overdue but I just saw my invoice and it reminded me. Our residential A/C went out and we called Plumb Line to come out. They replaced a capacitor and at 1/4 hp motor. My biggest gripe is with the price, I believe they charged a ridiculous amount. They charged $272.93 to replace the capacitor (a $15 part) and $695.83 to replace the motor. It worked for about 3 years then we had to replace our whole system. When we took the cover off the A/C we found a dual capacitor and a single capacitor just hanging from a wires. It was crazy and looked like someone just rigged something up to get it to go. The new company we got to replace our A/C said it did not look like a professional did it. This place is a rip off, get a second opinion.

Charles C.

7/23/2016

I used to really big a huge fan of Plumbline until recently. Since I own a condo in CO, and live in UT, I wanted a company that could do both electrical and plumbing. They sold me a service contract for $200 yr which waives any trip charges, so I thought that was a great deal until I see what they are still charging.

Here are my issues:

-They are extremely busy and if you need someone the same day or following for service, good luck.
-They charged me $240 to replace a simple switch on my furnace - easy and quick job for a electrician but $240?!?!
-My tenant had complained about a leaking pipe which needed to be tightened ($109) - OK - this was maybe not that outrageous
-They had to replace a tub faucet because the inside had crystalized and no longer goes up and down to drain ($370, no c'mon really).

I understand that being a plumber is a very lucrative business but I feel dooped and I am currently looking for a better, more reasonable company for my plumbing and electrical needs. I had even recommended them to others which now I won't. I will say their staff is very professional though in my experiences.

Keith C.

02/09/2018 12:00:00 SA

When dealing with Plumbline, be very careful on the fake discounts they offer. My parents, who are in their 80's contacted Plumbline to replace their furnace, AC and hot water heater. The bid showed many discounts, senior discount, veteran discount and the most egregious was a free furnace if they purchased an air conditioner. Their discounts claims are false and be sure to obtain bids from other reputable companies. We did, and their prices without discounts came back at 60% to 40% less than Plumbline. Buyer Beware of this organization!

En T.

10/28/2021

First time using Plumbline and had them come out to do a furnace tune up.

1. They were hours late. The window where they were supposed to show up was already a 5 hour window, but they went 3 hour past that. We waited around for 8 hours. Additionally, I called the main office to get an ETA, and the technician was supposed to call me.. got nothing.

2. When the tech did get here he stayed for approximately 30 minutes and proceed to sell us a new AC/furnace combo. When we told him our AC was brand new he told us we might need a new furnace then and showed us some pictures of dusty parts in our furnace he had taken. When we told him we probably don't want to replace the furnace right away, he said we needed to at least replace the motor and some fan/vent because it was dirty and could contribute to poor air quality.

3. Okay then- giving the tech the benefit of the doubt, we asked for a quote. Got nothing. Called the main office next day and requested the quote again. Got nothing. But we did get some vague pictures of dusty furnace parts. ‍

All in all, don't do it. I got sucked in on the furnace tune up deal but at the end of the day I don't even know if anything was actually done. We're about to get a second opinion here so we'll see.

Update: we got that second opinion- turns out the motor is fine and plumblines tech didn't clean or do anything when they were here.

Last update: so after a scathing email I sent to Plumbline, the manager followed up and refunded the service and agreed that this one visit was not up to standard. As far as that goes, I appreciate their follow up and customer service. Still think they should vet their techs better though.

Steve K.

9/28/2020

What a time. After the recent cold spell for a day and I turned on my furnace but it didn't come on. The A/C works fine but no heat. I called and did get an appointment for the next day and the technician did call beforehand. My window was between 12-5 pm. He showed at 4:30 and took a look at the furnace and instantly quoted me for $1100 for a part that rarely breaks on a furnace that's less than 5 years old (his words). He also said that I needed my furnace cleaned for their VIP service of $99, so I agreed to it. He shut off my furnace altogether and said that the Inducer needed to be replaced because it wasn't spinning. It wasn't because he shut off the furnace!. Plus, he never touched the thermostat?. But I agreed to the fix, which was supposed to happen the next day but that day never came. I received a call the next morning from the tech and that was the best thing to have happened. The rare part was not available because they had so many go down and that it would be at least 5 days. In that time, my gut feeling was to get a second opinion. I called another company and they responded to come by the next morning. Within 5 minutes, he had my furnace working. He looked at the trouble codes and showed me that by the codes appearing that the furnace was operating fine. All he did was to turn the furnace back on that the Plumbline tech turned off and switched the thermostat over to heat and turned up the setting. He said that anyone in the HVAC community should have had the furnace going within 5 minutes but Plumbline wanted to milk me for over $1100 for an Inducer that worked perfectly fine. Stay away from this company at all costs. I've used them before but never again. Always get a second opinion when things seem a little off. I called their office and canceled the Inducer installation and the VIP service cleaning. I was supposedly directed to their customer complaint department but I haven't heard from them after leaving a message or their billing department which I tried to cancel the payment for the VIP service but to no avail and the payment went through which I will be contacting my credit card company. This happened almost 2 weeks ago and still no word from anyone at Plumbline. What horrible business practices. Anything for a buck during the time of COVID I guess.

Jennifer M.

07/06/2016 12:00:00 SA

Excellent customer service!! They went above and beyond the call of duty. This company will be the first I call for future services.

Kenneth S.

10/07/2022 12:00:00 SA

Just had to provide a review for the excellent service we received on Oct 4, 2022. The service man, Hunter Rohr, called to alert us he was 20 -30 minutes from being at our home for the annual furnace inspection. He arrived on time, put covering over his shoes to ensure he was clean, and then explained his procedure. Such a nice young man and he really seemed interested in doing a good job, explaining all that he would inspect. He finished and explained all that he checked and indicated we would receive an email with the tests and results. Very complete. We are very happy with Plumbline Services and their Biblical display of quality found in Amos 7: 7-8. We highly recommend Plumbline Services and especially Hunter Rohr.

Ken S.

Adam H.

10/02/2015 12:00:00 SA

If I could give negative stars, I would. We have a home that was built in 1912 in which we finished the basement. Because of the location of the main, we have a drain pit with a Zoeller high-velocity ejection pump. It's a fairly common set up for these older homes. When we were living in OR about a year ago, we had tenants that were flushing products they shouldn't have flushed down the toilet and ultimately caused $17k in damage to the basement due to raw sewage being spewed throughout. Whatever. Different story for a different time. So my property manager calls Plumbline when the pipe in the house first shows signs of backing up. Some guy from Plumbline comes out and snakes the main and finds some roots. He proceeds to hard sell on a new main for $30k!!! Mind you, there's an active sewage leak in my house that he can't diagnose because those systems aren't that good and I'm not a licensed plumber.

This place lies somewhere between totally inept and completely dishonest. This clown's behavior was comical, yet shameful. It would have been funnier if I hadn't wasted $300 and a day screwing around with them. The correct way to handle the situation would have for them to taken my $300 and told me they don't know to deal with these ejection pumps. Not try to juice for $30k (at least double what a reputable guy can do it for) and NOT FIX AN ACTIVE RAW SEWAGE LEAK.

Jody R.

8/13/2019

I scheduled a plumber for the afternoon, but got a call in the morning that I would be the next customer. I explained that this was a surprise, because I had scheduled an afternoon appointment. I cancelled appointments, re-arranged my day and waited. Two hours later I called to find out where the plumber was, since I had been the next customer for two hours. Ruby, the scheduler told me that yes, I was next, but the plumber was entitled to another hour to show up. So I waited. After that additional hour had expired, I called again.
We'll send someone right over, they said. I explained that I was trying to be accommodating but that my time for the day was running out. I was willing to give them one more chance, and since the plumber was in a location that was 30 minutes away, I said, ok, send him over. After that 30 minutes elapsed I got a call from the plumber who said he would be another 30-40 minutes before he would get there, at which point I simply cancelled. Plumbline ruined my day and cost me money. But I guess they have enough customers that my business simply wasn't important to them.

Shawn S.

9/13/2022

Made an appointment and was quite surprised get one so quickly. Tuesday 1-5. Got a call at 3:30 on Tuesday saying they weren't going to make it and we would have to reschedule. Not too thrilled that my appointment wasn't important enough to at least get made a priority the next day. I guess I'm calling elsewhere. Totally a waste of my time and they didn't seem to even feel bad about it. Disappointed...

Jay B.

6/26/2020

My kitchen sink was draining slowly and I requested a clean out. I was given false information before any work was started, which was that if the gunk he brings up is black it means my galvanized pipes have been deteriorating and need to be replaced! I have cleaned out many clogged sinks PVC and galvanized and both have black sludge. My sink now doesn't drain at all! Stay away from this outfit! I didn't even want to give the one star.

M A.

07/12/2016 12:00:00 SA

I have been a customer with them for about 2 years. I even paid for their 5-year membership for two other properties and I REGRET PAYING for the membership. Their services were good to start with but they do not value their customers. They will not keep a scheduled appointments, this happened on multiple occasions. Their customer service agents are rude with the exception of Deena who is remarkably nice. The show no respect for your time and schedule.

Overall I have been extremely disappointed with them!

L H.

03/07/2023 12:00:00 SA

Anthony Griego was the plumber who took care of my water heater servicing. He immediately made me feel at ease with his competency and knowledge of what I needed to get done. He explained everything very thoroughly and then proceeded to take care of each item. Very nice and polite gentleman. I would recommend him. Thanks Anthony for doing a great job!

Todd M.

12/11/2018 12:00:00 SA

Hired them to put in my AC unit 5 months ago. They were amazing, clean, professional, and timely. I had another issue with my house where the hot water heater failed. They came in and registered the unit for us and worked with the manufacturer to get us a part. The builder wasn't able to help and plumbline got us up and running in a day.

Will use them in the future.

Roger S.

10/11/2022 12:00:00 SA

We asked Plumbline to quote us a Heat pump system, that was eligible for the Xcel Heatpump rebate.

The sales guy showed up. Made a comment that a heat pump system could cost $10,000 or more, and looked at me like....Can you afford that?
He walked around the house, did not appear to make any notes, and then left. (Never to be heard from again.)

So.....a week later, it's difficult to take these folks seriously.

Rog

Kathy C.

5/28/2019

Very professional and friendly Completed the installation of a new furnace and AC in one day.
Cleaned up afterwards. Very happy

Tina F.

8/31/2007

I think I can hear angels singing! Can it be true? Have I truly found a competent plumber who was clean, professional, didn't charge me an arm and a leg, AND vacuumed the rug? After so many bad plumbing experiences, I can hardly believe it.
After a botched job by Roto-Rooter, Plumbline sent Glenn out for an estimate. Not only was it the best estimate that we got, but he did a great wonderful fantastic job just a few days later .
Seriously, I can't give these folks enough stars. After the litany of plumbing idiots that I've had to deal with, they are just an incredible breath of fresh air.

Tony P.

6/20/2015

Needed Air conditioner re-charged according to Plumbline 3 years ago for $455 couldn't afford it then. Had them come out and re-evaluate the system i haven't used once since then.

After the evaluation he first tells me is what a new unit would cost with installation.
Granted the system is 15 years old but I hardly used the AC in the 7 years I've owned
the house. When I say hardly I mean less than 12 times in 7 years.

Then he goes on to explain what the cost would be for a new furnace and a/c unit.
Now I'm getting irritated since that wasn't the purpose of the appointment.

All I wanted to do was get my unit charged per the previous appointment.
However now they have to recover system coolant, pressure test install a new receiver dryer and re-charge all for $2700. plus any possible additional repairs. What the hell.

That's extremely discouraging and disappointing. I would not do business with then again. I see they've received some good and some bad reviews which service will you get? do yourself a favor and don't take a chance go elsewhere.

Johnny U.

01/12/2021 12:00:00 SA

Found these guys years ago and they were amazing. Over the course of the last six months things have changed I guess they're going through new management?

Ok get this: I have a lot of rental properties and do a lot of remodeling/construction. I've used these guys for all of my rentals for clogs, as well as fixing various plumbing issues. Today I was helping a friend -78-year-old woman who is almost blind. I made the appointment as always. When they asked if I was a home owner, I said no but here she is and she spoke with them. I just asked them to give me a courtesy call before they arrived for the appointment the following day to make sure I could help. Because she could not see and didn't know what the issue was. Of course they didn't call and she called me in a panic saying I don't know what to tell him. So I told her to have the tech call me and I walked him through it.
When I called the office to ask and explain Why they didn't call me first? they transferred me to a manager who then informed me that my account would be flagged as a commercial account and charge $240 per clog cleaning? Uhm.??? They see I have numerous accounts. all my rentals and they decided that because I complained that they didn't give me a call to help out a 78 year blind woman they would practice business this way?

The workers are good the management needs help. They also charge not per hour but per job which is very expensive to the average homeowner so please shop around

Update: I just got off the phone with Lee. He is one of the managers. After our conversation he understood where I was coming from and help clear the air. He is going to speak with Chris to make sure that they are on the same page moving forward. Because they seem to really care I will give them another chance.

Haley F.

6/27/2019

So I have had a lovely experience with Plumbline Services...starting on June 5th I had an appointment and got a call that they had a computer glitch and had to reschedule 100+ people...okay...now I'm rescheduled for June 11th 1-5 time slot, after 5 that day we get the call they can't show up...I rescheduled again for Saturday June 15th, the guy does show up without the right equipment and is confused on what I need done( a tune up) mind you I have specified and made sure that they know I'm on the 3rd floor of a condo...they have assured me no problems we can do that not one person but 3 people have confirmed this...next the guy tells me he brought the wrong ladder and is not comfortable doing it...okay I tell him kindly to leave and have to call and reschedule again...they say this is a 2 person job so they will send 2 techs out...okay we are getting somewhere..mind you the roof is flat and the access is on the landing of stairs so not high but I get you need someone holding the ladder...I call the morning of June 25th to confirm I'm on the schedule and they are sending 2 techs...yup we have you down and 2 techs will be coming...guess what?!?! One tech showed up!!! they never had another tech scheduled and he too could not do the job...how do companies like this stay in business??? The last tech told me his boss would be informed of the mix up and they would call me to get something set up...they called 2 days later to tell me they can't do the job sorry...now I have not said one thing negative to these people I have been quit understanding...I get it I don't want anyone to feel unsafe...but when you tell me and I call you specifically looking for a services that you said in the very beginning that you could do I'm little confused...so basically none of your employees are knowledgeable about your services and there is zero communication going on in the company...your techs really have no idea what they are walking into...both techs who did come acted like they had no idea what I was getting done or that I lived on the 3rd floor. I would never recommend this company for anything...to say I'm disappointed is an understatement. If I could give a negative rating I would.

Ryan R.

07/06/2014 12:00:00 SA

I was in the market for a new A/C system to replace the original system in our house which was nearing the end of its useful life. I found out about Plumbline through a representative at a local hardware store. I called to set an appointment on a Friday and they arrived promptly. The representative took considerable time and provided detailed answers to my questions. I was very impressed with their warranties and the products they offered. The process was painless and we agreed on terms to have the new system installed and old one removed on Monday. The installers arrived first thing Monday morning as scheduled and the entire process went very smooth. By 5 pm, I had a new system, ventilation improvements on the 2nd floor and had the ducts sealed with their Air Seal process. What a difference and what great service! I highly recommend Plumbline.

Daniel M.

6/22/2016

Horrible customer service. Was supposed to have someone come out today to tune up our AC that was newly installed and purchased from plumline last summer. When I made the appointment I had told the rep that the thermostat doesn't seem to be working correct as the temp doesn't change. Called the office when I hadn't heard from anyone abs found out that my appointment was canceled, without anyone speaking to me to confirm it was okay to cancel. I was given the excuse that my appointment was canceled since it was a routine tune up and not an emergency. Not happy with the money spent on a new furnace and AC installed last year, after the hottest part of the summer. And not happy with a thermostat and system that can't cool my house. Not happy about having to make another appointment that I probably can't be here for.

Cy W.

03/02/2018 12:00:00 SA

Not reliable - Not organized - took time from work to meet plumber - gave them my number to call to confirm the day before - they called another number the day of appointment - & obviously did not get a hold of me and moved my appointment - If you need to count on them showing up - find a different plumber!!!

Jake B.

05/09/2017 12:00:00 SA

This company is a scam. They have a hot water heater special for $1199 on the website. I called to buy one, the guy came out and worked up a bid and wanted $2,000 for a water heater! Pretty offensive to falsely advertise and get in peoples homes and try and hustle them into a rip off. Please stay away from this company.

craig D.

11/04/2011 12:00:00 SA

Charged my renters in colorado 636.66 to replace a garbage disposal. Part is $99 and 1 hour labor. 536.66 an hour is not the going rate for plumbing work. . . . They took advantage of my renters cancer stricken wife . . . . BAD NEWS