Metropolitan Drain Cleaning

I recently had the pleasure of working with John Napolitan from Metropolitan Drain Cleaning, and I must say that the experience was truly outstanding. From start to finish, John's exceptional qualities of kindness, professionalism, dedication, integrity, and honesty shone brightly, making the entire process smooth and stress-free.

From our very first interaction, John exuded a genuine warmth and kindness that immediately put me at ease. He took the time to listen attentively to my concerns, displaying a level of empathy that is often hard to come by in service professionals. It was evident that he genuinely cared about solving the issue at hand and ensuring my satisfaction.

John's professionalism was evident in every aspect of his work. He arrived promptly, well-equipped, and ready to tackle the task at hand. Throughout the project, he demonstrated a remarkable depth of knowledge and expertise, carefully explaining each step of the process and addressing any questions I had. His attention to detail was impeccable, leaving no stone unturned in his pursuit of resolving the drain issues effectively.

Dedication is a quality that truly sets John apart. He went above and beyond to ensure that the job was completed to the highest standards. He worked tirelessly, meticulously identifying and rectifying any potential problems. It was evident that his commitment to excellence was unwavering, and he took immense pride in his work.

Integrity and honesty were at the core of every interaction with John. He provided transparent and accurate information about the work required and its cost, ensuring that there were no surprises along the way. His straightforward approach and honest recommendations were greatly appreciated, fostering a high level of trust between us.

Overall, working with John Napolitan from Metropolitan Drain Cleaning has been a fantastic experience. His kindness, professionalism, dedication, integrity, and honesty truly set him apart as a remarkable professional. I highly recommend him to anyone in need of drain cleaning services. Rest assured, with John on the job, you'll receive top-notch service that exceeds your expectations!

Thank you, John, for your exceptional service and for going above and beyond to ensure customer satisfaction. You are a true asset to Metropolitan Drain Cleaning!

They were unable to clear a super simple clogged toilet. They went a head and charged me $200 and told me We don't guarantee results but we do guarantee we will bill you

I rely on John to inspect the operation of my sump pump. He's professional, yet friendly and has the tools necessary to drop down into my crawl space (an activity with which I require assistance!) It's quite a drop and so it's very helpful to hire someone who does not fear the crawlspace... I rely on John to make sure my sump is working properly, and I appreciate his help!

No more Liquid Plumber for me!
My bathtub drain was regurgitating nasty particles. After several months I decided enough was enough and I found John on Yelp.  This was a maintenance issue yet John came over the same day I called him and not only took care of my problem he educated me on a variety of how- to's during my  remodeling process.  The very best part is that I now have a lifetime plumber  that is honest, reasonable, does great work and reliable.  I can't ask for more.

Fast forward 1 year since last clean out and once again John has delivered. I called at 10:30ish am and John was here by 1:00 pm , fitted us in. Main line blockage , he brought the machine in and ran it to the street a couple of times and all clear. We do think blockage had to do with them flushable wipes. Wipes don't breakdown. I forgot to write a review back in March/April for I believe was a 1 way valve thing for the sprinkler system. John has always treated us fairly , he will always have our business. Thanks again. I forgot to post this review back a year ago or so , I'll just add to it. As always John came to the rescue. I called on a Friday and told John our problem, he talk to my husband and John tried talking my husband through an unplug, but it wasn't working. We told John we could get by until Monday. John  squeezed us in for a main line clean out. As always is always a lot of help and he will always have our business for any plumbing needs. Thanks again

John stayed in close touch as his prior job took longer than expected. He gave play by play summary of current status as he and Jerome were doing the drain clean out in our 83 year old house, and explained what we were seeing when he scoped the pipe after cleaning. Clearly an expert in his service. Worth every dollar. We will hire him again for regular preventive maintenance. First class.

John is amazing! I can honestly say that he blew me away when I least expected it. I was given his name as a referral from a coworker because of the great work he did and how knowledgeable he is at his trade. Not only did he save me a ton of money, he was kind enough to guide me through the steps to fix something that was actually quite simple...and all over the phone. Most companies would have taken every opportunity to charge the maximum amount, but not John. He was very upfront about what the charges would have been but since I seemed to have a little bit of brains, he had no problem encouraging me to fix it myself. He most definitely has to be one of the most honest people I've ever had the pleasure of dealing with. I can hands-down say that I would recommend him to anyone with a plumbing need...especially if you live near the south Aurora area.

This is the second time we've had John and Metro Drain Cleaning out to our home (completely separate issues). We had a leaky old faucet needing to either be cleaned (calcification) or be replaced, and John was able to swing by same day to take a look, offer a solution and finish the job. I greatly appreciated his flexibility and responsiveness via phone/text. He is reasonably priced, a friendly face, and actually tries to save you some money if you're willing to heed his advice/tutelage. Wouldn't hesitate to utilize his services again in the future.

John has been a great plumber to work with, he is always available and goes out of his way to meet his customer's needs. He is very friendly and great to work with.

We had a leak soon after he came to fix another issue and he graciously covered it under his warranty without charging us to come back and diagnose a new issue. Thanks so much for your help, John. I look forward to working with you in the future!

John came out on the same day I called about a clogged kitchen sink. He was quick, reliable, friendly and charged what he quoted over the phone. My drain is clear, and he even cleaned out my garbage disposal! Highly recommended!

Metropolitan Drain Cleaning rocks!!!
I texted John at 10 pm with an issue with my sewer drain being clogged (roots getting into the pipes). John managed to come early in the next morning. That was a blesssing since we could not use any water in the house, flush or take a shower...
He did an amazing job (as usual). The clog is gone. Our pipes are clean.
It was fast and efficient. It is always a huge relief when you find a great professional who can come to your house quickly, do a fantastic job and for a decent price. I cannot recommend John and his company more.

The owner did work for us on a drain and the job was excellent.

The second time we called to have toilets fixed and a shower nozzle replaced, he sent his employee who installed the wrong parts for everything.  Each thing he supposedly fixed broke within a week to several months after.   He even installed the wrong toilet handle after asking us how we wanted it to face. The shower nozzle was not properly affixed and came off in our hands the second time we used the shower.

My husband called to talk with the owner in a calm voice to explain the problems and John, the owner, was quite nasty.

After replacing a pressure valve in my water heater, the water inlet hose started leaking out of the fitting. Unfortunately whoever installed the water heater initially had soldered one end of this hose and I was not comfortable trying to fix that. Contacted John and sent some pictures to give him an idea what the issue was. John came out and handled it in no time. Would definitely recommend and will keep his number for my plumbing needs

John was a pleasure to work with! He was able to come the very next day. Love a quick turnaround time! He also checked in after to make sure all repairs were still working. Highly recommend!

This was my first experience with hiring a plumber. I spent a bit of time reading through reviews and made a few requests for quotes and finally chose Metropolitan Drain Cleaning. The price John quoted seemed fair and he sounded like a straight shooter on the phone. All I needed was the hot water supply valve and hose to the faucet under my kitchen replaced. Seemed easy enough.

He arrived for our appointment early which was cool but everything started going south after that. We were unable to locate the water shut off to the house and even though I suggested we wait and reschedule, he went ahead and kept messing with things. Within moments the hot water heater supply started spraying water to which the MASTER PLUMBER started freaking out yelling OH MY GOD! OH MY GOD! OH SHIT! OH MY GOD! ... and this pretty much paints the picture of how the next two hours went. We won't even get into the repeated mansplaining and trash-talking..

A hysterical master plumber screaming and yelling all over my house, my cat out somewhere in the neighborhood, I am in a full-on anxiety attack in tears, he charged me full price (at almost twice the original quote over the phone) AND left dirt all over my counter and floors.

*and the supply under my kitchen STILL LEAKS*

It took him almost a week to cash the check..and I thought maybe he realized what a HORRIBLE experience it was and was just going to not cash it.  I wasn't going to write a review, and just forget this man violated my trust and my home and charged me for it,  but since this morning the check cleared.. here we are. :(

Update: 11/16 - now the hot water supply is leaking as well..and he tried to bribe me to change the review

John is great! I had an issue in a rental property that needed to be attended to right away and he fit me into his schedule ASAP. The best thing about this company is that they are HONEST and do good work. This is a tough thing to find these days. I highly recommend this company to do your draining and plumbing. I've used them before and I'll use them again and again.

John was responsive, able to get us in quick. Extremely knowledgeable and friendly. Happy with his service and will definitely be using him for any other plumbing needs we have.

Even though *I* wasn't the greatest customer (my phone texting was filled up so they couldn't text when they were on their way, and I didn't pick up when they tried to call, lol), Metropolitan Drain Cleaning was very prompt to send Tim out today to fix my leaky toilet.  I called this morning, and the job was done about 3 hours later!  Did the job very well and I am happy!!

I had a very stubborn problem, but John did a great job and really stuck with it until completion.  In the meantime, I learned a lot about plumbing and will only need to tap into him for big issues.  Thanks John!

I called Metropolitan Drain Cleaning looking for some help to clear a clogged drain on a Saturday afternoon and while John couldn't come out that day, he talked me through what he'd likely need to do after I texted him a few pictures. He was able to get out to help me the following working day, got the drain cleared quickly, and explained a little bit about the mechanics of what was going on. I'll be calling them for any future plumbing needs!

John was excellent. I have never used a plumber before but we have a drain back up and water was coming out. I called john even though it was 8 pm and explained the issue. He throughly explained what he thought the issue was and assured us it's not a big deal. He promptly came the next morning and solved it in no time.

He was kind, courteous, fair and professional. 100% would recommend.  Honestly thought he could've charged us more.

I highly recommend this company! I had a clogged shower drain and had to get to work.  Called them on a Friday at 10am, they arrived at 11! John is so professional and personable, I would give him 5 stars on that alone. But, it didn't take the entire billable hour to complete, so he did some work on a toilet to make sure I got my hour's worth! Who does that these days?
What a great company!

Professionals who have your back.  Highly recommend.   Outstanding service and value.
Exceeded my expectations.  Thanks gentlemen.

I've hired John to clear a drain twice now and have been pleased with his level of service. He's chatty, funny and happy to educate without judgement. He didn't mind working around a mess and completed the job quickly. Easy to schedule over text and was able to meet my availability.

Thanks to MDC/John for saving my butt under difficult circumstances. We had a flooding incident in our crawlspace and John came out almost immediately, diagnosed the problem, repaired it, and got our water going again. I'm really grateful! Thanks John!

Great job.  Emergency situation and John helped me out the same day.  I appreciated his professionalism and he did great quick work.

I texted John with a drainage issue and he responded immediately. John was incredibly responsive, very enthusiastic, and great to work with. Overall, I will use John again for every single plumbing issue in the future!

If you want to wait a week for them to tell you it will be another week then this is the place for you!  They don't schedule appointments so you are at their whim to when things get done.  Lost an entire week for my kitchen remodel.  I do not recommend them at all, especially if you have a little job. They really don't care.

John cleaned out two drains in our 1925 bungalow.  Was very efficient yet meticulous in his work (which I liked) and did an overall great job.  Will definitely hire again.

John is my savior. Late on the Friday afternoon, my in-laws were driving from out of state to come stay with us. About an hour before they were set to arrive, we noticed a horrific sewage smell coming from the guest bathroom attached to the room they were supposed to be staying in. I called John and he quickly came over and saved the day. Our problem was not clear and simple. He diagnosed the problem, explained it to me, fixed it, and did so at a very fair price. John will forever be my go-to plumber.

I had a drain clog and called on the Saturday of a three day weekend.  John, the owner, was going out of town but agreed to fix it on Tuesday.  He was able to understand exactly what was going on over the phone and gave me some directions on how I could try to fix it myself.  I was not able to fix the problem, so John and his assistant came on the Tuesday and quickly fixed the problem. They also made sure a nearby floor drain was also clear and gave me instructions on how to prevent this happening in the future.  I am very pleased with his services and would recommend his company strongly.  He is not the cheapest option but I think it was well worth using his company.

Very professional and great mannerisms.   Showed up on time and was able to fix my water issue by sound identification and process of elimination.   AND - a sense of humor to boot!   Would feel very confident referring friends and family.

Glad I found this company. John is amazing.  Great prices, fast work.  Excellent service.  Highly recommended.

They did a great job - very responsive and reasonable pricing. They fixed my garbage disposal and dishwasher. The only complaint I had was that I was away for the morning, and I had requested a time window for when I needed to be home. Their response was, We don't do that. I get why that's the case because you don't want an expectation that you may not be able to meet, but a time window is a reasonable expectation (rather than a specific time).

John gave me a quote for a job that a competitor had bid higher. His price was for 3 hours of work plus materials but when the work actually took 45 minutes he refused to make ANY adjustments to the bill. I felt ripped off and that he took advantage of me.

I called John because I had a clogged main line due to tree roots. If you've had this particular issue, you know that its something you want resolved right away!! John was able to be at my house within two hours, and the drain was cleaned within the next 90 minutes. We're very happy with the level of service received, and the price.

Truly awesome.  When my water main sprung a leak, I called several plumbers, some of whom I had used before, and John was not only the best price but the only one who spent the time on the phone to explain the job and break down the price for me.  It was a no-brainer to hire them.  John, Joey, and Dan showed up quickly and on time.  They worked tirelessly all day and into the evening, through the pouring rain, to dig a massive trench in my front yard (which was all hardened clay) and replace the ancient lead pipe with rolled copper.  They took care to replace the dirt properly so it was settled and close to level by the end.  I can't thank them enough.  They were polite, respectful, congenial, and extremely trustworthy.  It's such a relief to have a go-to plumber now.  Epic win.

HIGHLY unreliable and HIGHLY unprofessional. Just stay away! The price they charging for that kind and quality of service is a ripoff!

I couldn't have been happier working with Metropolitan Drain Cleaning.  John responded super promptly and his associate technician, Daniel, assessed my plumbing problem quickly and remedied the problem efficiently, courteously and reasonably ($).  These guys are now my go-to guys for any plumbing challenges.  Save yourself time, second-guessing, frustration and money.

I called John right before a busy holiday weekend because I lost my heat. He offered some tips over the phone, and when I still couldn't get it started, he sent someone over within just a couple hours and had it fixed that day. Professional, reasonably priced and honest. I would definitely recommend this company.

Terrible customer service. They left me without running water because they forgot to turn it back on. They overcharged me for materials and inspection prep and left my toilets stained. Would not recommend.

Dan came out to my house for some post-inspection repairs on water heater and toilets.  Did a great job!  John (the owner) took my call at lunchtime and within 2 hours had me on the schedule for the afternoon.  Really happy with Metropolitain, thanks Guys!

These guys are great, they've helped me with drain cleaning and replacing a broken pipe. They are very knowledgeable, honest and friendly and the rates are affordable. Whether it's an emergency or basic maintenance this is the company that will take care of you.