King Rooter & Plumbing

Honest, efficient, communicative and easy to work with. Jonathan S was more than willing to answer my questions and let me watch while he worked on our plumbing to fix a backed up sewer drain and then determine the cause of the problem - a crushed cast iron pipe. He gave a couple of options for repair and I appreciate the time he took to explain pros and cons of each one.

King Rooter & Plumbing came out and completed warranty work on our sump pump. Upon completion the sump pump leak was repaired and they cleaned up all the toxic water. I was satisfied that they came out very quickly to take care of our home. Unfortunately we continued to smell an odor and we noticed our Radon numbers were increasing. We had a radon mitigator come out and inspect what was happening and He noticed right away that the sump pump was not properly sealed and was leaking. I reached out twice to King Rooter and asked for the owner to call me back to address the issue but he would not return my call. This was a huge safety issue for my family to not seal the toxic fumes from our household. It seems like they are more interested in their Good, Better, and Best quotes than taking care of their customers.

Fast and friendly crew. They worked with us to try and get some costs down on our repair.

Could not have had a better experience with Jonathan. This was the 6th plumber I called in an emergency and the only one to show up. Went above and beyond. Understood my situation and worked with me. The most knowledgeable of several plumbers who have looked at my diy system, actually fixed the problem, and gave me info I can use in the future. I will definitely use King Rooter again soon!!!

Very responsive and quick turn around. David was very thorough and explained every step of the process to get our toilet/pipes fixed. He was very professional and personable. Thank you for your help, David!

Quick response and quickly fixed. Gave several options for service and price to fit what would be most accommodating. Technician (Matthew) was very polite and professional.

Mark was able to come same day & fix a clogged drain that was back flowing into my shower. Great communication, on time, fast & efficient.

Job was done quickly and overall well.  But they would not honor a $50 coupon off their website - because it was expired...um, I printed off their sit the day the work was done.  Seemed petty considering I paid nearly $700 for the work.   Just left a bad taste in my mouth.  Will go with a different company for my plumbing needs in the future.

Lucky I even gave them 2 stars. Basically what a irritating experience so far. And by so far.. the work still isn't done yet. This was a 3k job the quote/plumber said was an easy job and would only take him one day.

As scheduled he (Anthony G)came out the first day April 23rd around 10am on a Wednesday alone, worked and left saying he was unable to finish and would be back at 10am the next day April 24th. Was unable to finish again on the 2nd day and said Couldn't be back till Tues May 5th at noon. To which he was a no call no show, we texted him that evening, he said he can come out again on Thurs May 7th, to which again he was again a no call no show. We tried to call & text him But he was not answering his phone or texting back. We Called company Friday May 8th and they said you should of called us and not the plumber and scheduled him for Saturday May 9th from 2-5p. He came with a helper and left saying it was finished, but upon inspection.... he hacked through two 2x4s (see pictures) and never plumbed in the toilet to the drain pipe. Just left a hole in the floor with the toilet ring. (Oh by the way they billed/ charged our bank account the full amount On April 28th?!?!)

We then called the company Monday May 11th to update them the job was still incomplete. They scheduled him yet again to come out today May 13th and even  called this morning at 7:30am to say the tech says it's complete and to ask why he's coming out .. Really!! So the phone caller made Monday was for?!?! We informed them YET again as to why And she said she would let him know and then called back at 2:40pm. 40 min after his scheduled time to Say he was busy on another job and will not be available till this Friday May 15th...

So far That's 3 weeks! And Questionable work on the drilled 2x4s...poor communication, poor customer service!!!!  And what company bills you out before the job is even completed? Or says it's done and you missed a whole drain pipe to a toilet?  

I'm sure the others are correct in there star ratings and experience but I had to give an honest review because I feel so many companies now days try to buy off people to take down negative reviews or give higher star ratings for there Better Business Bureau rating when they screw shit up.. Well, this review is not coming down so don't bother asking me. And I will update all of you as to how this issue was taken care by the company and what was up with the hack job...Stay tuned.

Update 5/22/20 After posting this review we got a call the next day that the plumber would be out to complete the work. The final plumbing was completed. Due to no contact we never did get a chance to talk to the plumber while he was at the house about the hack job on the 2x4's. After talking with my BF we decided to just replace the 2x4s our self and just not deal with this company anymore. We were already behind 2 weeks because of the delayed service and didn't want to waste anymore time or energy. Then sat we got a thank you card in the mail from the company with a 50% off our next service with them....lol

I highly recommend King Rooter & Plumbing. Derrick, Tony and Robert were professional, punctual, communicated appropriately, and were respectful of my home. I was grateful they were able to help and they did a great job, will definitely use them again!

Jeff and crew saved us from a nightmare of a Valentine's Day freeze. They were the only service with same-day availability and thank goodness cause we'd been without water for a few days. Turns out, we had 1 pipe burst (without even realizing it) along with multiple leaks from this recent freeze. The biz owner was so respectful and just went over and beyond for us; from his careful cuts into basement drywall to the meticulous cleanup afterward... we are just so impressed with today's service and will only be calling King moving forward. Thank you again for all of your help today!

Wonderful service performed by Derek. He was very fast, professional, and couterious. Will 100% be using this company for all our plumbing needs in the future.

Friendly helpful technicians!  Was hoping to use them but the estimate was twice as much as the rest of the companies I got quotes from.  Cost was $800 and up to install sink and garbage disposal!

Prices were disclosed before work started and were very competitive. I received a call ahead of time to let me know the plumber was on his way and then a secondary text to ask if I was ready for their arrival. Friendly staff and hard working! I didn't have time to remove the toilet before he began working but he was very careful and didn't damage it at all. I'm very happy with the outcome! We had our floor drain jack hammered and replaced, our shower was updated to one handle instead of two, and a new anode rod was put in our hot water heater all for about $1700.

Update: If I could give this company 10 stars I would. I'm on a tight budget and needed to cut some corners with the new pipes, including requesting that they didn't install a shower cartridge or trim since I could do that myself. When the plumber left we lost hot water upstairs and when I called to have someone come back out, I spoke with the master plumber who said We see this in older home where it needs a cartridge in the downstairs shower to regulate the temperature upstairs because all the pipes are connected. If that doesn't work please call me back because we want our customers happy. It totally worked. I'm so thankful he walked me through it on the phone.

King Rooter sent out Brian to look at a broken outside water facet. He found a loose screw, and that was all it took. I insisted he charge me a service fee to make the trip, and take photo's of the now working facet.....
Good on this guy ; the last two estimates, they wanted to charge me $350 to $400 dollars to replace......

This is the second time we have hired this company because the first time they did such an excellent job, and they did an outstanding job this time. Derek was excellent to work with and did excellent work. The front office is great they even called to let you know when they're coming and if they were running a couple of minutes late. We couldn't be happier with the job we had done

Derek was amazing! He located a hidden leak and fixed a few other issues we pointed out while he was at our house. He was quick and helpful. After noticing our tub had not been caulked he did that for us. While Derek was fixing a leaky pipe, one of the kids jumped into the shower without knowing it had to set. Derek completely re-caulked the tub just to ensure it was perfect!! What a pro!

After another plumber decided to flake, King Rooter plumbers came as promised, were careful in my household with masks and gloves, and fixed my shower. I would highly recommend and plan on calling next time I have plumbing needs.

My experience from start to finish was excellent. Don was my technician and was kind, respectful of my home and made sure I understood what he was doing without being condescending (ladies you know what I'm talking about - just bc I can't fix plumbing doesn't make me an idiot)

Don did the work for far less than my other quotes - he also came up with a creative solution to the lack of access to my shower guts. Everyone else had told me I needed to have my shower retiled. Not Don! He put in a small and discreet access panel, saving me a ton of money.

I would highly recommend don and appreciate his professionalism and kindness while working in my home

Do not use King Rooter & Plumbing. I called them to come and give me an estimate for some work I needed done in one of my bathrooms. The tech they sent was a nice guy, but his work was very sub-par, especially for the price. He did not fix the problem that I described to him and actually left my bathroom in a worse state.  The tech never got an estimate signed and charged me $550 to come and replace a $40 part. I spoke with the owner, Jeff a couple of times on the phone, but we could not come to a an agreeable resolution,.  He is a fast talker and spends more of his time telling you how much of a master plumber he is than trying to reach a reasonable solution. Use them at your own risk!

I highly recommend King Rooter. After an installer from a local appliance store caused thousands of dollars' worth of damage to our home, the insurance company sent in a Master Plumber. Jeff was prompt, courteous, and did the job RIGHT. After the nightmare we had I can honestly say that having Jeff in our home put my mind at ease. He assessed the situation, explained the problem, and double checked his work. I only take the time to write reviews for businesses that deserve them. King Rooter can be trusted to get the job done correctly.

Scheduled an estimate from 8-10. I was supposed to get a call when the technician was 30 mins out. When I still hadn't heard from them by 9:47 I gave them a call and was told the tech had gotten held up at another job and to expect an update shortly. Cool. By 11:26 I still hadn't heard anything and gave them a call again. This time I was told, oh that's right, let me give the tech a call.

I said no thanks and passed on rescheduling for tomorrow. I understand jobs go long, but it would've been nice if I would've been kept in the loop. I didn't feel like my time nor business was valued so I'll go elsewhere. The lady who works the phones is kind though.. now if only they can figure out how to update potential customers.

Great experience with King Rooter and plumbing. They were able to accommodate my schedule and replace my toilet on a Saturday. Cliff K. was friendly, professional and got the job done efficiently. Highly recommend them and will use them again.

I called to schedule and appointment and was quoted 39.99 for the service. I asked specifically that a sump pump video scope be done and asked again about the price which was quoted 39.99. The technician arrived on time and was pleasant during our conversation of the issues. He then went to collect payment which was $250.00 not the 39.99 he said the woman I spoke with sometimes got that wrong. I let him know that we had a deadline for a home inspection and could he please send the qoute and video over by 8pm. He said it would be no issue so then 8:00pm came around I texted to see if the quote and video would still be coming. He was very short and rude about how the timeline was not feasible and he was trying to spend time with his family (I would never have texted if the 8:00pm time hadn't previously been agreed to). He sent me a text quote which was very different then the number discussed at our review and then in the afternoon when the email with video and quote was sent it was again different then the 2 previously stated numbers. I would NOT recommend this company.

I attempted to schedule an estimate three times - first time they called me back saying the power went out and when did I schedule them? Second time they didn't show up and called to say their system went down so I scheduled again today. Guess what? No call and no plumber. Crappy company - do not waste your time!

The initial bid I received from them to replace by water main came in well under all of the other bids that I received so I chose to go with them.  They were able to start the job the following week.  They showed up on time and worked the entire day to get the job done.  The damage to the yard was very minimal and really surprised me with the amount of work they had to do.  They replaced everything back so that it looked like it did prior to the project.  They kept the inside of the house clean as well.  The three guys working on the project were very polite and professional.  I also received a follow up call a few days after to make sure everything was satisfactory.  I have another project I am going to need a plumber for and won't even be looking for other bids based on how great their service and work was.

I called King Rooter to replace a broken sump pump that turned up on inspection before we sold our house. They came out and replaced the sump pump...told us the price was in the upper $900s. The hubby asked what that includes, and the installer had thrown in a ~$300 extended warranty. (a bit shady if you ask me.) We said no thanks because we were selling the house the next week. Still, $600s seemed high to us, but we paid it because we needed it fixed before the home sale. 5 days later...we showed up to inspect the house before the sale the next morning, but we found water ALL OVER the basement. (We'd never had water in the basement before, even with a broken sump pump!) The sump pump outtake pipe joints had apparently been knocked loose when the work was done, so whenever it kicked on with the recent rain, it sprayed water everywhere. Our buyer had us over a barrel, and made us replace all of the carpet and repair the damaged baseboards/ drywall... to the tune of another $2000. The owner of King Rooter owner wouldn't accept any of the responsibility, and gave us some BS excuse that we didn't buy the warranty, so it was our responsibility. I'll bet a court wouldn't have seen it THAT way. This is the definition of bad business.

I recently needed a plumber for a sink faucet repair/replace. I chatted with a rep on the phone and they said someone would stop by and provide a free estimate and within a few hours a plumber named IJ (maybe AJ .. couldn't understand his name) stopped by and gave me a call (I live out of state and this is my rental property). He told me he could easily fix the faucet but their minimum charge was $196. I thought this seemed extremely high. I told him that and he asked what my budget was. I said I'd be willing to do it for about $100 and he said he would call his boss and see if that's possible and let me know. I didn't hear from him for about 30 minutes. When he called back, I was surprised to hear that the boss had OK'd it for $100 and that he had started the work without letting me know. I've never once had a contractor call their boss to discuss a price and then begin work without my approval. I frequently hire contractors and this was a first. He then proceeds to tell me that he discovered after starting to work on it that it would need a full replacement and would cost about $300. Obviously I was very surprised. I told him I can't commit to that right now and I would have to schedule him back another time. He was verbally disgruntled and hung up on me.

About an hour later he calls back and says that he now has to charge me a $50 travel fee (oh weird this was never even mentioned before) since he started working on the project. I pointed out that I had never authorized him to start working in the first place and he literally lost it. He yelled at me and lectured me for the next 5 minutes about karma and said things such, what goes around comes around and the next time something bad happens to you you'll know why. Obviously this guy has no concept of customer service.

It's embarrassing to yell at a client over the phone. Not worth the time or effort with these guys.

I highly recommend King Rooter and Plumbing. I had an emergency water heater leak in my townhouse and this company rescued me. In my current home I had a backflow issue that King Rooter resolved. Excellent customer service and always available. Let me add that as a woman many companies take advantage and try to up the price or add on unnecessary work. Not this company. Kudos to King Rooter and thank you for unbelievable service!

We had an emergency backup (in our one-year old home) on a Sunday. Called several pluming companies and King was the only one to respond. Harold came out and was efficient, explained what was going on and polite. He came back on Monday with a camera scope and actually helped us prove to the builder that the issue was a defect in the plumbing! They agreed to to replace plumbing and reimburse us for all expenses.
Harold also came back to re-scope to ensure the repairs were done correctly. He gave me some tips on preventative maintenance to save us money and time in the future. Thanks Harold- you are now our go-to plumber!

Nice guys, but they did not have a clue what needed to be done at my house. They cabled my sink drain and failed to recognize that a bypass had been put in. Then they ran the water again and created a flood in the ceiling of my basement! All this for $98 - nonrefundable. My advice: find a plumbing company that knows what they are doing. This is not the one.

Not sure how they are for plumbing, but their drivers are nuts.  Had one call me every name in the book screaming out his window... I beeped my horn at him because he wouldn't merge (a bit impatient of me sure, but just use the merge lane like everyone else...) and that set him off seemingly.  He pulled up beside me and just lost it.  I can't believe someone with a company logo and phone number would act like that on the road...

Professional Company that does efficient, quality, and neat work.  The Office Manager Bridgette who answers the telephone and relays the requests to the King Rooter Plumbing Team is always polite and helpful to providing quick solutions to your plumbing & drain job requests & keeps you informed if a plumbing crew will be running late to your residence or project location.  The Owner and General Manager/Supervisor Jeffrey Lane provides précise and honest information for larger projects like the Sump Pump-French Drain System which King Rooter Plumbing Installed in my home.  All the workers in the afore mentioned project lasting 4-5 days were always polite &  demonstrating A+ work ethics, as this was a very laborous, dirty, dust evoking, and noisy project for everyone.  Another time King Rooter Plumbing installed a beautiful new kitchen faucet in an antiquated 40-year old kitchen which had its complications, and they did a fantastic job.

Great water heater repair service. They promptly responded by dispatching Mike and he did the repair in 30 minutes with reasonable cost and I was good to go. Very satisfied.

I had to have all plumbing replaced in a new home that I bought and had the absolute pleasure of having Mike as my technician.  Aside from doing incredible work at a fair bid, Mike walked me through his process every step of they way, ensuring that I knew what he was doing and why and gave me his honest opinion about questions I had.  He made the whole process easy to understand and quickly gained an incredibly satisfied customer who will use King Rooter and Plumbing for any future needs.

Woman dispatcher was very helpful and easy to get an appointment. Jeff was very courteously and showed up professional and giving professional options.

Did a hot water heater replacement for us...pricing changed by $300 after the old one was ripped out. They tried to argue that they can leave the old one on our family room floor, after taking it away was part of the original agreement (I have a spinal injury and certainly couldn't move it). When new water heater began making banging noises, called them out under the warranty agreement...when they came out, they demanded $100 AND did not fix anything. Threatened to put a lien on my house if I didn't pay it. Would NEVER use these guys again and warn everyone about my experiences with them. City of Arvada couldn't even find licensing on them, but I haven't dug into that issue, so that may be in error.

Professional with great service.  I had such a wonderful experience, I referred them to my grandmother, knowing they would take excellent care of her needs.  And they did! I would recommend King Rooter and Plumbing to everyone, you will not be disappointed.

Awful experience.  Hired for a cleanout, told I needed a new sewer line.  Did not do the contracted work, toilet leaked into crawl space.  I question the truth of the recommendation of the repair.  After his work, hired another plumber who determined the work was performed subpar, not to contract, 80% blockage in the line from tree roots remained.  Headed to court on this one.

Great and most of all FAST service during the September 2013 torrential downpour that left my basement flooded and me in need of a sump pump. Same day service with great courtesy and friendliness. Jeff and his staff are awesome - great family business that I highly recommend!