FUSION Light and Design

This is by far the best experience of the condo building experience to date. Thanks to Kat for providing a wonderful experience in what could be a very stressful process.

Image Complete makes me want to remodel and build 100 houses in my lifetime. There are a ton of selections to chose from (including a massive wall of catalogs and web-based database) and great employees to help guide you through the disaster. The prices are clearly marked, allowing you to chose upgrades in a responsible manner.

The next time you are building or remodeling, please make sure you make this place a must visit. You can bring drawings, trust their expertise and walk out knowing you made the right decisions for your home.

Hands down tothis business is on game it mean business......  If you are ready to upgrade your home... Then look no further than this talented business

Guys screwed up my order twice. Ended up wait 3 months. Very frustrating especially because my order details were clear. Also their hours of operation are very difficult to manage

This place has some of the worst customer service I have seen in awhile.  They are great when selling you lights but I had a defective part and they were so annoyed that I came back for replacement.  They all of a sudden didn't have time for me. They reluctantly said they would order a new part. Two weeks go by with no communication so I visited the store.  Allegedly the order had been placed but not shipped.  Following this called the original manufacturer and they said it could be shipped out immediately.  Hard to be lied to but I guess they already had the sale and not interested in any future business.

Looking for lighting for your remodeling project, look no further.  We are in the middle of a decent sized remodel (couple bathrooms, hallway and living room update).  And I was able to find the tile, the paint, the wood, bathroom fixtures, sinks...and even the toilet!  But got stuck on lighting.  A couple girlfriends have used Kristen for lighting and this is why you need to:

- she is very proficient
- will come to your house and evaluate the project
- will send some recommendations
- you then meet in her tastefully appointed studio filled with all sorts of design books where you can hone in on the fixtures you want to select.
- I also appreciate that she presents reasonable options and doesn't start at an unreasonable price point she does a great job of anticipating not just your taste but your budget

Oh, and her prices are INSANE.

A chandelier that she charges $961 for is listed at a discount on a website for $1280.

Seems like a win-win to me.

We have worked with Kat on several projects now, and we are delighted to be planning the next Woof in Boots location with her.  Kat  brings absolute lighting glory to old warehouses and small spaces, and her team of professionals have been easy from project start to completion.  They stand behind their installs and products.  A+!

We originally went to Urban Lights, but found what we needed at IC for several hundred dollars less! However, we understand that price isn't everything, and if warranted, will pay a little more for good service. So, the fact that we saved hundreds of dollars and Jeff provided above and beyond service! wow! Please don't stick with just the Big Box stores or the ULs of the world; check out Image Compete before making a final decision.

Modern.
Do you how difficult it is to find modern stuff in Denver?
We are not a cow town, but our furniture business is dominated by traditional or as I call it: Jake Jabs' junk.

I received a warm welcome when I stopped in here and two different people gently asked me if they could help me. I said No as I just wanted to wander around and look.

I saw lots of lighting fixtures that were very attractive to me.

Prices are on the high side. But, I need to get out my IKEA rut.

I had worked with several lighting showrooms and was always disappointment in some aspect of their business.  Then I had the pleasure of being introduced to the team at Image Complete. After working with them on several projects we realized what a gem we had found. Their expertise surpasses their competitors and they provide the perfect blend of exceptional lighting, excellent customer service and expansive lighting options.

I went to Image Complete some years ago but since I'm just opening my account I will tell you this.....

It is a great place to go for lighting. The people here are always friendly and know about the products they sell.

Answer this....When was it the last time the owners of a business made you feel like you were someone they cared about?

Tom and Jen will make sure you do.

We had an extensive condo renovation that involved a double unit in an older building. Because of the design recommendations and layout that Tom and Jen provided, our unit turned out spectacular. Previously, we had been to several other lighting companies who lacked the talent, vision and creativity that Tom and Jen offered.

I work with Image Complete as a contractor, while their showroom is not large, I have always found them to be helpful. I generally work with Kat and Rachel, and they have always done a good job for me. We try to think outside the box and use fixtures with some personality. I tell them what I want, and they find a suiteable light for me. Grateful to have them as a resource.

What a marvelous gallery! My first thought on walking in was They buy just for me!  Everything I love!  Doing business with them just got better. Their merchandise is totally tasteful, artistic and unique.  My home is now filled with their beautiful fixtures and art pieces.  Any problems I had were immediately solved.  The entire staff goes the extra mile to make sure that customers are satisfied.  This store is a real find!

Disrepectful! I am all for supporting local business. Additionally, when we were looking for some new pendant lighting over our bar during a remodel, we purchased from Image Complete and had a great experience. Adam, our salesperson was very helpful and knowledgeable, and Tom, the owner, was also great to deal with. So, I figured I'd found the place to go in Denver for our lighting needs from now on.

Fast forward to today, and I had such a bad experience with Jennifer, the owner's wife, that we are likely never to frequent this establishment again, which is a shame, since our first experience was so great. I bought a Minka-Aire fan from another company, and when I went to install, found I needed a sloped ceiling adapter kit. Looking on Mink-Aire's website, I saw that Image Complete was one of their dealers. So I called them up to see if they had the adapter kit in stock. However, while talking to Jennifer, she asked if we had purchased the fan from them. I told her no, that we had ordered it elsewhere. All of a sudden, she simply responded, well, you should just call them for help. and HUNG UP ON ME.

That's right, she hung up on me because I didn't buy my original fan from her. How dare I!

I sat their stunned for a moment. Then, I called back. She obviously had caller ID because she apologized when I called back. (If she had caller ID and was truly sorry, she should have called me back first.) However, her apology was honestly pretty hollow, as she then made excuse after excuse about how it somehow pushed a button that I had purchased it online, that she and her husband had worked so hard to build this business, etc, etc. That's all well and good, but, to be honest, an unqualified, sincere apology and promise never to do something like that again, and maybe even an offer to give us a decent discount on the adapter we were wanting (a ~$17 part...well $17 online; she wanted $35 for it), would have been nice. Instead, she just kept up with making excuses, and pressuring me that I should have gone to their website to buy the original fan (which, btw, doesn't have the fan I purchased even shown; I checked), and emailed them so they could sell it to me. Nevermind that their price on a similar fan (same style, different color) is nowhere near as good as the one I got the fan for. And nevermind that that is way less convenient when I already knew what I wanted and was ready to purchase. And nevermind that it was none of her business where I bought the fan in the first place. I wasn't calling to buy a fan. I was calling to buy an adapter. I could have already had the fan and moved. It simply doesn't matter. Either she has the part I need or doesn't, or it's not worth her time to make the sale for such a small thing as an adapter (in which case maybe it's not worth my time to visit their establishment downtown when I need lighting or a fan!)

Again, I'm all for supporting local business. And when I need help finding some specialty lighting this WAS the place I would go, primarily for being able to see the product, and the great customer service. However, if this is how the OWNERS treat their customers, both existing and potential, just because someone purchased from a competing dealer, then maybe they should go out of business. I have spent ~$1000 at this store in the past, and was prepared to spend probably as much or more again on some upcoming lighting projects in our house. Now? Nope. I'll find what I want elsewhere, where they are willing to earn my business and treat me with respect. I'll give two stars because of my great experience with others on their staff. But if my only experience had been today, with Jennifer, it would be one star.

Just finished a new-build house, and used Fusion for the lighting throughout. The builder already had a relationship with them, but still.... Picking out the lights/fans was a fun project with Kristen, and the result is fantastic. Would go to them again with no question.

This is the BEST modern lighting store in Denver!  Not only do they carry a wide variety of products and price points - their service is OUTSTANDING.  They take great care to educate you, help you find the right solutions, and create a space that uniquely suits your space and lifestyle. I have been a customer for years and my experience has always been STELLAR!