I hired CP&H to fix a plumbing leak back in July 2015. They misdiagnosed the problem twice, created a bunch of damage to my house, charged me $500 and I had to fix the leak myself (which only cost pennies for plumbing tape). Worst service contractor experience I've ever had!
I normally fix these problems myself, but I had family visiting for the Independence Day weekend so I didn't have time to address it. I called CP&H to diagnose and repair a water leak that was coming from my upstairs bathroom and leaking into my downstairs bathroom. John (the plumber) said it was coming from the upstairs toilet. He put some plumbing dope on a pipe connection and said it that doesn't work, I'll need to replace my toilet gasket / wax ring. So, when the leak reappeared I replaced the toilet gasket and wax ring. The leak still persisted so I called them out again. This time, John tried to diagnose the problem by drilling holes into my floor boards which caused damage to my downstairs ceiling and upstairs floor. After failing once again, two other CP&H employees showed up and, after spending a couple hours trying to find the source of the leak, they told me it was coming from my shower door in the upstairs bathroom and that the door needed to be removed, sealed and reinstalled. So, I ripped out the shower door, sealed all the holes and hung a shower curtain. You can imagine my disappointment and frustration when the leak still persisted... When I had some more time after my family left, I decided to check all the connections in the shower / tub and discovered that the plumbing tape in the tub faucet was brittle and disintegrating. So, I replaced the plumbing tape and screwed the tub faucet back onto the threads, and the problem was fixed. Took me about 15 minutes!!
Something else that irritated me was that John kept making sarcastic remarks (jokes?) about how expensive all of this was going to be the moment he walked in the door. He thought he was pretty cute but I didn't think this was funny at all. Perhaps he wasn't joking because he metaphorically bent me over and screwed me not once, but twice.
Naturally, I complained to the Manager about the service I received. The Manager laughed when I told him all the trouble I went through to fix the problem based on the plumber's diagnoses; saying boy, you really go all out, don't you? He did refund the two trip fees, totaling $175 so, basically, I paid CP&H $325 to damage my house, provide two errant diagnoses and rib me with their smart-ass comments.
I typically contract All-Phase Plumbing and Heating for these types of services and they've always done a great job. Unfortunately, Matt at All-Phase was out of town for the holiday so I had to hire the jokers at CP&H this time. But, I certainly won't make that mistake again. There's plenty of reputable plumbers and handy-men in the area so I highly recommend you avoid this company at all costs.