We had this company run a gas line for us to our stove. After a conversation with both Jim and another with Maggie indicating that I wanted it run under the house and up through the floor, I thought it was a done deal. I unfortunately could not be at the house and left my wife to deal with the installation.
Upon my return, I found the line had been run outside my brick home and drilled through the brick wall. As Jim had just finished I asked him what happened to running it under the house. Jim's response to me was I didn't even look.
Apparently, he just did it the easy way and didn't even go into my crawl space. He asked my wife if they could run it outside, which she said was fine. Now, my wife is not a gas line expert (that's why I didn't have her do the job), and I had already clarified in two previous conversations how I preferred it to be done. Why he didn't even check it out before starting work is beyond me.
Jim did return after a couple of phone calls and finally looked in the space. He said it could be done down there, but I would have to pay him again! He just kept pushing it back on us saying he had approval to do it that way, and still no explanation as to why he ignored our previous two conversations. He left my home irritated and said do what you have to do, but I'm not doing it for free.
I had a bid from another company to do the job correctly, and for the same price as these guys, but Jim's company came recommended, so I went with him. Hopefully this review saves someone from making the same mistake, as I will now have a nice rusty iron pipe bolted to the outside my house. If you have a problem with their work and want them to correct it, you WILL NOT get anything from them.
UPDATE: Regarding Maggie's response below... their serious effort was to come out to tell me they could have done it the way I wanted, and now wanted to charge me again to do it correctly. Notice that no mention of the two prior conversations I had with them is even addressed. Pushing the problem back on the customer seems to be their MO. And Maggie, these tools are here to give consumers a voice where they didn't have one before, but the only one who can ruin your reputation is YOU.
Hopefully the two hours of labor (the materials were already paid for) you saved by not fixing the mistake was worth this bad review for you. This is why the plumbing industry as a whole continues to have a generally bad reputation. This could have so easily been corrected and you would have had REFERRALS from a happy customer instead of complaints! Yes, I will continue inform as many as possible about my experiences with you, exactly as I would if I had a positive experience. Would you consider that abuse?