Michael E.

3/26/2023

After our complaint and discussion with the business they provided an additional discount of $150 towards the repair costs. This was appreciated and I understand their business model. Still would be beneficial to have up front pricing.

Larry D.

7/16/2023

AN UPDATE I phoned Bell to question the $1,000,00 charge for a repair that took less than hour. The employee I spoke to was familiar with my job, was courteous, and said they would get back to me. They never made atempt to contact me.

In my opinion, the lack of response confirmed that Bell Plumbing unopologetically charges $1,000.00 an hour for repair.

Tony R.

6/13/2023

Bell plumbing came to my grandmothers home and replaced 2 toilet seats, a shower head and 2 valves for $1165 (labor only). This company prays on the elderly and uninformed. I would not recommend this company. Since you are already on on yelp I'm sure your not using them anyways.

Joel D.

07/07/2023 12:00:00 SA

Bell Plumbing & Heating quoted me $2,000 to replace one toilet. They actually quoted me $2,420 and then provided a $420 discount. If you read reviews this type of overcharging seems to be a strategy of this company. It is unfair of them to try to take advantage of people that may not have industry knowledge of cost or the time to deal with an untrustworthy company. DO NOT USE BELL PLUMBING AND HEATING.

James W.

10/19/2022

Another update: After initiating a chargeback with Chase, Bell Plumbing finally reached out to try and get me to accept a refund in exchange for taking down my review and signing a release form.

I declined as I think it's important people know what type of company they are. That being said, I am giving them one additional star for finally offering a refund after being threatened with a chargeback.

Do business with them at your own risk, they made it very clear through numerous exchanges with me that through their terms of service, they reserve the right to decide to cancel/change the services that you've paid for. Please see the attached email screenshot.

Marta T.

9/30/2022

This place rips off seniors by charging them outrageous prices for parts that are inexpensive. My mom chose this place because it was the only one listed in the Heather Gardens newsletter. She is elderly and does not know how to use the Internet. Little did she know she would get majorly ripped off for parts of the toilet that had to be replaced, all under $20. She was charged more that $500 and could of bought 3 new toilets for that price. My brother in law owns a construction company and knows about toilets and parts for them. She said she felt like crying when the technician told her the price, but felt like she had to pay it. This place needs to be removed from the Heather Garden newsletter as they take advantage of the elderly, it is pure elder abuse! Avoid this place at all means!

Victoria C.

10/03/2022 12:00:00 SA

One star is for the plumber being nice, but otherwise would not recommend.

Felt pressured to agree to the high price and get the work done right away with the scare tactic of it being dangerous that I couldn't turn off the water in my new home and the pipes could burst at any time. The technicians on-site and everyone else I've talked to at Bell have said that they're competitive in their pricing and that they do an analysis every year, but I paid more than double what I should have for the job they accomplished.

Scheduling the HVAC technician we specifically requested our HVAC be scoped for a leak. HVAC technician on-site didn't know anything about that request and recommended I pull up my own floorboards, to try to find my own HVAC leak. Had to wait for Bell to call me back 3 days later to tell me that they don't do duct scoping and use a separate company to do that. In hindsight, this technician was probably trying to save me money.

Craig A.

04/07/2022 12:00:00 SA

I needed a sink hookup and some other stuff done. Bell was very responsive and was available the next day. They're a good size company who have been in business for almost 100 years. I was very happy with the work that was done. I've been a landlord for over 25 years, I have used a lot of contractors and know what good work looks like. The technician, Jay H, did a solid job. I will definitely use Bell again.

Audra J.

9/16/2022

I would give 0 stars if I could. this company preys on senior citizens, they charged my mother who is in her 80s, $554 to put a $20 part in her toilet, it was high pressure my mom was almost in tears, but she had to go ahead and pay it because it's her only bathroom. The technician said he was in a hurry and had to leave so she didn't have time to call us and check on the price. I've spoken to the manager and she didn't help at all. They let the technicians quote whatever price they want and then they lied about the part he put in saying it was brass when it's just plastic. Plus they never even mailed her receipt, I had to call and request it to be emailed to me. Complete rip off and scam!

Carol S.

8/27/2022

I paid $168 for a technician to come out and look at my bathroom faucet (no water pressure) and tell me that the whole fixture needed to be replaced. I received two quotes, one for them to supply the replacement fixture and install it. It was absurdly high, in the thousands range. If I supplied the fixture myself it would be about $400. I was told the cartridge was broken and it couldn't be replaced in my fixture. I did some searching online and found the exact Delta replacement cartridge. I ordered it and installed it myself. That didn't solve the issue so I did more research online and found out it was probably an aerator issue. I went to Ace, bought a new aerator for $5, and now my faucet is working great.

Long story short, they tried to tell me I had to replace my entire fixture when the only thing wrong was a faulty aerator. If they're as experienced as they claim they should have known it was just the aerator so I was either taken advantage of or they didn't know what they were doing. I would not trust them for plumbing issues, I almost wasted $400 with them.

David S.

10/04/2022 12:00:00 SA

The staff who work for Bell are outstanding professionals. The Company often has limited availability and charges an outrageous premium for anything that they do. Don't get me wrong, it is quality work if you can afford it

Diana P.

07/05/2022 12:00:00 SA

Buyer Beware!
We have used Bell Plumbing for years on many properties and always had good service. We were recently out of town when the toilet started leaking at one of our rentals. We told the renter to call Bell. They spent 3 1/2 hours at the house, replacing the water valves, putting in a new wax ring and cleaning out the toilet. They charged over $2,900 but then gave her a senior citizen discount bringing the total to $2500. Shame on Bell Plumbing for charging such exorbitant rates on an elderly woman who had no idea what a fair charge should be. She trusted them to treat her fairly and they abused that trust. After complaining to them, they gave us 10% back but that was little comfort. Don't trust and don't use them!

Sean W.

1/25/2022

Bell is the best! We've used them for a while now. Our furnace started doing some weird things this week, so I called at about 4:45pm to set up an appointment, and spoke with Heather, who was a delight. She scheduled me an appointment for the same day! I was NOT expecting that, especially so late in the day, and wow - what a nice surprise! Chris came, and he was awesome. Super honest about what was going on, inspected everything and was straightforward about what I could and could not wait on. It's always a little nerve wracking when you have a service technician in your home, because it's a big unknown - how much am I going to spend today? I feel so much more at ease now, I wasn't out hundreds (or thousands) of dollars, and it looks like our furnace is going to get us through the winter with no big problems. Thanks, Chris, Heather, and the whole team at Bell!

Marv O.

4/18/2022

Like a lot of customers, I regret that I ever used their services.

I needed to replace a filter for a humidifier. They ended up charging me $510 with the trip charge. It shouldn't have cost more than $120-$180.

Within two weeks, the unit broke down. An electrode on the unit had burned up. My suspicion it was there shoddy work but I can't prove. Another technician says this never happens.,

They said it should be warrantied under their work and offered to come out free to look at it. They came out and looked and gave me a $2,100 estimate to fix it. They charged me $265 for a trip charge. I should have kicked them out of the house.

I had a reputable company come in and fix the problem for $315 plus $60 for another filter.

Buyer beware.

John S.

07/01/2022 12:00:00 SA

Since filing this response, with Bell Plumbing and Heating, we received a telephone call from their Customer Relations Representative. The woman said she had read all sides and understood that we had requested work that Bell declined to perform and had quoted a different approach that would not have solved the issue with our Swamp Cooler. HOWEVER, we had signed the trip charge and estimate report so we must pay. We asked her to repeat her title of customer relations, and she replied that was what she was doing!! We paid under protest to avoid Bell proceeding with their threats to file mechanic liens and other legal actions against our property for $210.00.

We do not recommend Bell Plumbing and Heating. Their scheme is to say they can do work, get on property, require you to sign their authorizations, provide exorbitant estimates for work that does not address a problem, and threaten legal action if you refused to pay. If we had used Bell, the work would have cost close to $4000 and taken 3 or 4 days to complete with multiple visits. We called Pristine Plumbing. They repaired our Swamp Cooler as we had requested Bell to do in approximately 45 minutes for a cost of $349.00. So much for Bell's mission statement, To Build Life-Long Customers by Providing Needs -Based Solutions, focusing on Accountability, Service, Professionalism, Integrity, Reliability and Empathy in all that we do.

Our original complaint to Bell follows.

We are responding to your request for payment of invoice 81469303 and most recent threatening email without hearing our side of the story. When we agreed to this service, it was based on specific representations made to us about your capabilities to service our swamp cooler. Prior to engaging your services, we asked your scheduler if you repaired water lines that go through an attic space to supply water to our swamp cooler. The reply was yes. When your HVAC repairman came to our home, he said he would NOT repair the line in the attic that supplied water to our cooler. He said a plumber was needed to install plumbing to a hose bib on the outside of the house and then a copper waterline to feed water to the cooler. He assured us that the plumber could do all this and then start-up our cooler. Regrettably, we found this was an additional misrepresentation on the part of another employee.

When your plumber arrived on site before doing any work or looking at the project, he required me to sign an invoice for diagnostic work order before he would do anything. After a signing the document, I explained the project. The plumber then said he was not qualified or authorized to start up the cooler or even to install the copper water line from the Fawcett to the cooler. He then looked in the crawl space, said that this would be an easy job. He would only have to run a pipe about two feet from existing plumbing and then install the hose bib at a point where we both agreed would be appropriate. When I asked what was going to be done about the feeder line to the cooler, he then went to his truck and remained there for approximately 45 minutes to an hour. I finally walked out to the truck finding him talking to his supervisor. When I asked if I could talk to the supervisor, he hung up, saying that the supervisor would not be able to help me. After another 15 or more minutes, he then provided a quote for the plumbing work and hose bid of approximately $3,500. $3,500 for a job that he had identified as easy. We said that we would not pay that exorbitant amount and that because of the misrepresentations and ridiculous bid we felt that we should not pay him on the spot. Your plumber then stated that he understood why we were mad. He had not put the cover back on the entrance to the crawl space. We told him we would take care of it. He did not work on our property--not even inspecting the water lines in our home to address the installation of a water bib.

Since the representatives you sent were not able to perform the work we requested even though you had represented your people were qualified to do so, we did not authorize the plumbing. If we had authorized the work, we would still not have a working cooler without more appointments and further expense. We concluded that your misrepresentations and the waste of our time did not warrant payment. After review of our response, we believe that to live up to your mission statement, you should waive the trip and diagnostic fees because you did not earn it and it is the right thing to do. The right thing to do for customer service and to preserve any chance that we will use your services again and/or speak favorably of you company to anyone again. In case you have forgotten, your mission is To Build Life-Long Customers by Providing Needs -Based Solutions, focusing on Accountability, Service, Professionalism, Integrity, Reliability and Empathy in all that we do.

Nita W.

04/10/2022 12:00:00 SA

The one star is for the service tech, who was efficient and polite. As for the company, they charged me more for a new garbage disposal and installation than I am going to be charged by a different company for the purchase and installation of a new dishwasher!!!!!!! Do not use this company. They think too much of themselves. They asked for a review after the visit. I gave them a very poor review. They didn't even bother to respond.

Phil B.

5/26/2022

My rating was originally won but I have had time to deal with Bell a number of other times and I am very happy with them.

Ellen H.

1/19/2022

My service call was on Sept 23, 2021. Look it up!!! Not only are you doubting a customer but now I have to freaking prove it Bell plumbing is the worst! Go to your records. Stop accusing customers of being liars!!

Jonathan S.

08/08/2022 12:00:00 SA

I paid $50 to have a plumber come out a quote me $900 to fix a shower faucet. The plumber admitted the price was outrageously high, but said he didn't set the prices. I spoke with his supervisor who also admitted the price was higher than most competitors. My advise is do it yourself or find a reputable plumber (if there is such a thing) because this company is a rip off!

Brent H.

1/16/2022

Been using Bell for years and recently had them come out and look at a part on my furnace that was making some noise. By itself this part is $250...keep that in mind. So the guy proceeds to look at the functioning--but noisy--part and says he can replace it for $1,200 but that will just result in a cascade of other failures. What I really need is a new furnace for about $5,000. Oh, my A/C condenser also has a few years on it so I need to replace that as well. So, a whole new system for $10-$15k...when would I like to have Bell's engineer out to design it? All this for a $250 part that is making a little noise. This is one 10 year customer who has now deleted Bell from my address book.

Oh, forgot to add that I got another quote to replace the $250 part, which was $600. They also said the part might keep working for a long time and the sound did not necessarily mean failure was imminent.

Brian R.

12/22/2021

I had furnace issue. Shaun Reynolds from Bell Plumbing Had shown up for the work to be done. Shaun was very friendly and very knowledgeable. Went straight to work. Explained everything that needed attention. The bill was absolutely fair. Also I should point out that Bell Plumbing has a first rate customer service. This company keeps you in the loop as to ETA of Bell's employee to why they may be late which makes me feel valued as a customer.

Grade for all around service and professionalism..........................(+A)

Keep up the great work Bell Plumbing.

Vicki K.

7/28/2022

My family has been Bell customers for 20+ years. We were very disappointed with the Customer Relations/Complaints rep from Bell a few days ago, but today we received a call back from Bell and they made our situation right again. We were very impressed they followed up the way they did and will happily give them another opportunity.

William T.

5/27/2022

Bell Plumbing and Heating technician that showed up wanted just under $1000 to install a dishwasher. He said it was the industry standard. Old dishwasher was already gone, no issue swith existing plumbing or electrical, and it ended up being a 20 minute task with competitor company we went with...who charged around $200, a seemingly fair price for the time and skillset needed for the task. Bell still charged the callout fee though. Recommend looking elsewhere for your plumbing needs.

Martha B.

3/18/2022

They left a hole under sidewalk and never responded. So I hired someone to fill since they ignored my request. They replaced a water line from the house for $6,000.00. I do not recommend

Heidi H.

10/02/2021 12:00:00 SA

Wanted $600 to replace a washing machine discharge drain. A complete waste of my time. Look elsewhere.

S W.

9/30/2022

Stay away from this company. Things initially went smoothly after replacing water heater. At the time of the Water Heater Replacement the technician sold me a Platinum Service Membership Plan as a good deal for $x for all these benefits that were posted on their website. The plan was purchased for a 1 year period in advance in which time I would be able to schedule my 5 different maintenance appts and 2 Inspection appts on HVAC, Electrical, Plumbing, Water Heater, Cooling, etc. as needed. They have now sent me an email 6 months into that plan that they have no longer plan to honor my plan that I had already paid for the entitre year in advance for and not provide the maintenance the items they promised me. They are trying to tell me that my 12 month plan paid for in full 6 months ago in advance is no longer in effect even though there is 6 months left on the term because they have sent me an email saying they have now migrated me to a Perks Plan which basically has no benefits unless you buy something additional from them. This would be different if I was on a month to month plan, but I am not, I am on a yearly plan already paid for and detailed out to me 6 months ago. Bait and switch and a ripoff. Sounds like they migrated everyone who had paid for a year in advance to these new plans solely to save money on their part since there is no service provided by these new Perks Plans other than a discount when you buy something from them. They seem to think that they do not have to provide the maintenance services associated with the money already paid to them on the previous plans until which time the term of that service plan expires.

Janet T.

10/15/2021

I have a five year old furnace that was really noisy(oil canning) and running hot because of air flow problems. Ive had at least 4 other HVAC companies check it. Diagnosing didn't fix it! Ryan told me HVAC is licensed, but many technicians don't know about high efficiency furnaces and air flow rpoblems (there a ton of complaints on this on internet) Anyway, he figured out what was wrong, my furnace is running smoothly!

Jeremy O.

7/25/2021

$3000, 4 in person visits, 1 no show visit and my AC still does not work. Unbelievable. Now I can't get anyone to call me back to take care of this mess they created. To say I am dissatisfied and disappointed would be an understatement. Beware, you have been warned.

Jan D.

07/11/2020 12:00:00 SA

I went to the retail store today to look at kitchen sinks and found the retail/parts store is permanently closed. There is a sign on the door that says they couldn't compete with big box competitors or online sales.

Yes, I guess that is right when you are charging 2.5 to 3X the price you can buy the same parts for anywhere else. Never have I gone to Bell and found anything priced competitively. They even had a stupid return policy. Unfortunately the buying public voted with their dollars and put this legacy retail establishment out of its misery. They simply refused to adapt to the market. (Why did I go? They did have a nice showroom and the staff was knowlegdable).

The sign went on to say they now schedule design consultants and still do repairs. Read those reviews. Looks like the ridic prices moved from the floor to the field.

Dead ringer.

Austin Z.

5/24/2020

Absolute joke of a company. This company has been out to my condo 3 times to install a thermostat, and my problem has only gotten worse.

Before contacting this company, I had an older thermostat that I wanted updated. The thermostat worked fine, but I'd wanted a newer model.

Trip one, they sent a box truck, and then stated that they could not find anywhere to park it (I live downtown), so they would have to reschedule for the next week.

Trip two, they sent a smaller vehicle, with someone who was not certified to work on my type of unit (which was clearly stated in the notes) so they had to reschedule.

Trip 3 someone finally came out and installed the thermostat and I was happy, until the next day when I realized that my apartments air conditioning did not work, despite being triggered by the thermostat.

I called to have someone come figure this out, and they informed me that there is a $46 fee for that. This is absolutely unacceptable. If they do not fix the issue this time I will end up spending my own money elsewhere to fix their mistake.

Kristine L.

06/12/2021 12:00:00 SA

I would give no stars if possible. I called Bell Plumbing about fixing my garbage disposal and they said that they could come in ten days, on June 11th. I agreed to this appointment. Bell Plumbing then left me a message on June 10th at 4 p.m. saying that they were cancelling the appointment because they were too busy with other customers and that I should call to reschedule the appointment. I did indeed call Bell Plumbing and told them that I would be rescheduling the appointment with another plumber. Cancelling appointments is NOT ACCEPTABLE, particularly for no legitimate reason on short notice. I had rearranged my schedule for the week so I could be home on June 11th for the plumber. I refuse to accept such inconsiderate, abysmal customer service.

Linda E.

04/11/2021 12:00:00 SA

Bell's longevity in Denver has made them cocky. DO NOT use them. Recently I got a kitchen faucet replaced for $250 from another plumber - Bell had installed the same one 8 years earlier for nearly $500. When it needed to be replaced, they wouldn't even look at it if we didn't pay nearly $300 and then they were quoting nearly $900 on top of that for the same new faucet.
They installed a furnace for us years ago (now I know how over priced it was) and the electrical outlet they were required to install per code has NEVER worked and they refuse to fix it. DO NOT use them; we have many smaller, independant plumbers in town who deserve our business.

Jeff D.

12/08/2021 12:00:00 SA

They wanted $1400.00 to replace a valve in my shower and they were using my parts not there's. What a rip off. This is straight up the definition of GOUGING!
Shame on any company that takes advantage of people like that.
Tom, I completely understand that you would deny what actually happened. It was $1400 minus a veterans 15% discount down to $1200. Then when I said absolutely no to the proposal, he dropped it to $1000. This only included replacement of the valve. Nothing else! I just hired a certified, licensed, bonded, and insured company with fully stocked trucks and 24 years of experience that will not only replace my valve, but complete the entire project I started for 1/2 the price you were going to charge.
Seriously, look at the majority of your reviews, almost all of them are, you're company overcharges for the work. It tells a lot about a company that starts the proposal at $1400 and then lowers it to $1000 after the customer says no. Especially when your proposal was still $600 more than one of your competitors. Treat people fair and do quality work and you'll keep them as a customer forever. Treat them as I was treated, well, you've lost me as a customer FOREVER. Stop defending your actions and just bid your projects fairly.

Tyler C.

04/07/2021 12:00:00 SA

Bell heating and plumbing are a bunch of crooks! They charged me $407 dollars to come and diagnose our HVAC unit. After the tech was up on the roof for over an hour he came down and told us we needed a new motor and it would be almost $5000 dollars to fix... mind you we are a church so we have a lean budget and this unit is not even 5 years old..... so, We went elsewhere and got a second opinion.

The unit only needed a belt and a pulley, and ended up only costing us $125 parts and labor! Do be fooled but the trucks and uniforms they a liars and crooks! I will be pursuing our 400 dollars, and reporting them to the state of Colorado for deceptive business practices!

Ray C.

2/25/2021

This is NOT the same Bell Plumbing you've seen all your life.
Very unreliable, after wondering if they were going to show up I called to verify the appointment at which time I was told oh sorry we have to change that we were just getting ready to call you.
Believe all these low ratings.
I could have saved myself a lot of time if I would have.

Duane M.

02/05/2020 12:00:00 SA

I have bought a part I needed for my furnace before - $75 or so for an igniter. I believe it was a Sunday and they were the only ones available/open. Great service.

Called them out this morning as my furnace was out - the igniter I installed melted. Not sure why - the technician was not sure why either. Could have been the gas outage we recently had where we had no gas for days.

$49 for the service call - no problem I thought. But, to replace the igniter and have a technician install it was $471. Time was about 1-1/2 hours. Maybe two hours when you count the drive? So, roughly $200/hr is my guess. You do the math, you can get lawyers for $250/hr.

I get they use union technicians, there's training, gas etc. , but really??? For a part that retails $75? Wholesale on it is less than $30. I could not wait and did not have time to call another technician out and play that game.

Their pricing is national average as they were selling it to me. Guess common sense is not used here and I know they have a business to run.

The technician was great, very nice etc. No issues there.

Do yourself a favor, if you can wait, use a local well reputable small hvac that is not going to charge National Average.

sherry s.

2/28/2021

I very highly recommend Bell Plumbing!
We had a very big job that came out of the blue, and they went above and beyond to help.

I was visiting my elderly father on a Tuesday and noticed a gas leak outside. Xcel came and immediately shut off the gas due to the leak outside and also one inside. This was in February, and temps were predicted in the teens, so not having natural gas was a big problem.

Bell got Brad out the next day to make an estimate, and sent two technicians on Thursday to rework the outside piping. At that time they tested the whole system and realized all of his interior pipes were leaking and had to be replaced, in order to get the job done Adam came on Sunday and worked all day. They didn't even charge us overtime because my Dad is almost 90 and it was going to be so cold.

We were really fortunate to have called Bell for this job--they had the ability to give the resources needed to address what turned out to be a major issue.

Brad and Adam (and one other tech whose name I didn't get) were so professional, hard working, and really nice people. Even though it was unfortunate to have this issue, especially in winter, Bell took care of the problem in the best way I could imagine.

Kim P.

10/19/2021

Just had bell come out on Monday to replace a motor which was at least $1000 dollars and supposedly they fixed the motor which was making the noise. Well I don't see any difference from today than yesterday. When they were here is was quieter than it is today. So now coming back not for another three days. Not happy. Bell used to be good not anymore.

Mary Jo S.

5/21/2017

This is a 5 star review because I have a 5 star bathroom. It is exactly as I envisioned. This review is for the remodel division.

My team was Kristy, Robbie, Eric, John, and Nate. I also had a skinny electrician whose name escapes me but he was the only one who could fit into my attic.

We bought our 117 year old home in 1981 and were the third owners. Since house was turn-of-the-century, we knew the only bathroom in the house was an afterthought as our toolshed was at one time an outhouse. We have upgraded all the guts, added an addition and 1.5 bathrooms, and landscaped. Now it was time for the original bathroom. For anyone with an old house knows it can be scary as you never know what will be uncovered. Kristy came over and helped design the bathroom from a photo I had been saving. From that moment own I knew I was in good hands. I chose Bell because I knew they would stand behind their word and because they had a team and a plan that works.

Let's be honest, there is no such thing as a 5 star remodel job because things will happen. But for example, when the vendor sent the wrong shower bench, a new one was delivered the next day. Most contractors would have moved to another job for a few weeks until they could get a new piece ordered. And let's talk price, I know contracting prices. I have paid across the whole price line. I know Bell is on the higher end but what I also paid for was a house that was cleaned every night, protective coverings, peace of mind that my job would be completed on budget and pretty close to on time. I paid for bonded and skilled workers. And in the end after consulting with one last contractor before I signed the contract, I knew that anything that came up (such as a joist that had been cut to accommodate the original plumbing) was covered and most of all we had the same vision. My beautiful bathroom with all new everything! Overall not far off from the single contractor.

Laurie M.

10/08/2021 12:00:00 SA

In the past I have had good service from Bell Plumbing and Heating. My air conditioning unit was not working, so I called them in September to make an appointment. The earliest appointment they had was October 8th. In the meantime, we have had above average temperatures and have just been miserable in our home. October 8th comes and I have had no confirmation of my appointment, so I decided to call in case there was a problem. It turns out there WAS a problem. My appointment was scheduled between 10 a.m. to 12 p.m. Low and behold, I am not even on their schedule! OK, mistakes happen. I asked when they would be able to reschedule, thinking the error was on their end so they would schedule me ASAP. Nope. They couldn't schedule me until November. Their error and you want me to wait until November? Really poor customer service. Needless to say, I called another company.

Wendy W.

11/18/2019

Should have read the reviews prior to scheduling them! I used them only because they had serviced our new home for the prior owners.
I had them come out to look at our humidifier and make sure it was operating at full capacity. They charged me $165 at that time. Later that day we noticed the needs service light on. Called the company back out and explained that the light was now on. The sent the same technician back out a week later to see what was going on and he wanted to charge us an additional $670 to service it! I told him he could respectively leave!
Can't prove that he did anything to it; but total rip off!
Incidentally, I looked up the cost of our humidifier; we could get s brand new one for $20 more!!

John B.

07/05/2021 12:00:00 SA

Well it gets better. After a $1018 quote to install the ceiling fan (see my last review) and calling their Mgr of Customer Relations...their solution was to invoice me for a $49 trip charge. Unbelievable!!!!!!

Dave S.

05/06/2020 12:00:00 SA

Called replace a garbage disposal, thankfully we bought on amazon for less than $100 - tech showed up 2 days after we called, estimated it would take an hour - spent 2 and charged us $550.00. These guys are crooks!

David M.

12/01/2018 12:00:00 SA

This company is really criminal. Our furnace wouldn't start and the problem turned out to be a blown fuse. The service guy told us the fuse was hard wired to the SSU unit and he would have to replace the entire SSU which would cost almost $900 (see attached invoice.) I ended up calling our electrician and replaced the fuse myself for $4.00. These guys will take advantage of someone who is without heat and doesn't have any home repair knowledge. Beware they have no problem charging $900 for a 4 dollar fuse.

Sean K.

10/25/2018

SCAM!!! These guys are absolute crooks. Here's my experience: I moved into a new house a few weeks ago. Prior to move-in, the old owners had the furnaces serviced for me by Bell Services on S. Abeline to the tune of $1737.00. The first cold day (about a week after taking possession) I turned on the furnace but it wouldn't start. They had just serviced it, nobody had touched it since, and it wouldn't turn on.

I called Bell, expecting that they would stand by their work. The technician first spent 10-15 minutes showing me obvious (to him) problems with the unit, suggesting that I have it serviced and those problems addressed. I told him that it had just been serviced by them and that they should have fixed those things as a part of that service. He made excuses as to why the previous technician had missed those five items. I got the feeling that he was looking for a massive upsell, but since I believed it was on them to make it right, the tech stopped barking up that tree. He checked the codes, found the problem and tested to be sure that the problem really was the air pressure switch. He bypassed it and the unit ran, but unhooked the bypass for safety reasons.

I argued that they should fix it for free, since it obviously wasn't working when they last left after the $1700 job. He said that the warranty that the previous owners got doesn't transfer to me since I'm the new owner. He also told me that the unit MUST have been working properly otherwise the other technician wouldn't have left and implied that we were lying about having not run the unit (despite the fact that the weather had been in the 70s-90s since they had ostensibly serviced the unit - no heating required). When I asked about the condensation he was concerned with vis a vis the AC unit, he said that it takes up to two hours for that condition to emerge. He said that they never have time to fully test their work. Nice.

Desperate to get the heater working on a cold night I asked him how much it would cost to fix it. He told me $800 to replace the bad part. I asked him how much the part itself would cost and he said $655 (for a part that looks like it should cost between $10 and $50). He offered that it was after hours and that everything was more expensive after hours. I asked him what the $655 part would cost if I bought it from him tomorrow, and he began to backpedal. He didn't want to answer the question and suggested that he should probably just leave. After 30 minutes of arguing with this fool, I decided to deal with the cold and kick him out of my house. By that point I was upset about being scammed, and I was less than civil. On his way out of the door he turned back, yelling to me and my wife and kids: at least my house is warm.

Once he drove away I went online and found the EXACT manufacturer's part for $42. There were cheaper ones in the $20 range, but I figured that I'd stick with the OEM. I installed it with two screws (provided) and I plugged the two wires and single rubber hose back in. It works like a champ and cost me 5.25% of what Bell felt was fair (saving $768 on an $800 job). Since I've never worked on a furnace before, I took my time double-checking all of the connections. Even so, the whole thing took less than five minutes.

This company is clearly scamming patrons whose systems are broken and who need help. Many people would have just paid the $800, letting themselves be ripped off by these guys. I'm fairly certain that this kind of deceit plays a big role in their business model.

STAY AWAY FROM BELL!!!!

Jason J.

05/05/2021 12:00:00 SA

I booked an appointment in early April to have my HVAC serviced and the day before Bell Plumbing and Heating called to reschedule the service because it needed to be a certain temperature outside before they could test the system properly. Not a problem for me and I immediately put it on my Google calendar that they were to return on May 4th. I called the company late in the afternoon on the 4th to let them know that they had not shown up for my scheduled appointment, they informed me that I was not on their schedule. I live by my calendar, I am a busy person and my time is important, not my mistake. They rescheduled me for the next day because of their mistake and called me to say they have a technician available and could I work them in earlier than what was agreed upon. I said yes. The technician then calls me and says there is no parking and told me that they don't service my address because of the parking issues. Nobody in their main office at any time ever mentioned this to me. He said he would call his office and call me right back. Twenty minutes later and no call back from him so I had to call their office again whereby I was informed that they were canceling the appointment. I am in the service industry and have been for more than 30 years, this is wrong in so many ways. You can judge every service experience by two words, MAGIC or TRAGIC, this easily falls into the TRAGIC category. Thanks for wasting my valuable time Bell Plumbing and Heating, I'll make sure to dissuade anyone from using your company to service their needs.

Debbie S.

10/07/2020 12:00:00 SA

I bought my home and found out the brake box and furnace needed to be replaced, Bell came and concured my old home, now I am safe! Thanks to their company and workers the BEST!!!

Tara M.

01/11/2020 12:00:00 SA

Where to start with this company and the lackluster service. Last month I hired them to install a new shower valve and adjustable drain for my bathroom remodel. The valve went okay (so I thought at the time) but he looked at the drain like he had never seen one before. Insisted we needed to hire their utility services guy. So I took a second day off of work only to have this second guy show up without even a tape measure. He looked at the drain for less than a minute before declaring that I would need to jack hammer the concrete and do a complete reinstall for upwards of $2,000. Hard pass!

A second plumber I hired came out and in less than 5 minutes had located the drain access in my garage (I live in a multi-story condo) and replaced the drain in under 30 minutes. Funny what happens if you spend a minute actually looking for solutions!

Thanks to this drain debacle they created I lost a week and a half on getting a simple re-tile project done (holidays). Now that it's done and we installed the shower trim there's no water. Not surprised! I called to schedule time to get them to come review what's going on since I've already paid for a service that includes trim installation and they couldn't be bothered to get someone out in a timely manner. Oh, and they were sure to mention I'm still going to have to pay a fee for the visit. Real classy to mention charges when a customer is reaching out about a job done incompletely.

Don't hire this company, definitely go with someone else.

Sarah G.

07/05/2021 12:00:00 SA

I contacted Bell for several issues, including a installation of a whole house humidifier, installing a faucet on my roof top deck, and sealing a leak in the connection between my gas grill and the line to the house. I was told I would get a phone call consult to discuss the humidifier, which I never got. When the technician came out, he told me the faucet was too big of a job and he would have to refer to another department, but that he would request they call me. Again, no call. He was able to fix the gas line for $530! Mind you, the line was already installed. It appears the only thing he did was use a sealant in the connections between the gas line at the house and the grill, using the parts I already had. This took 18 minutes. Horrible, over-priced service.

Dana S.

03/10/2018 12:00:00 SA

My husband & I did business with Bell for 15 years. When it came time to remodel our master bath we thought Bell would be great. Kristy did a fantastic job on the design. She took an awkward layout & made it work. Unfortunately that's probably the last positive thing I have to say.

We signed a contract in early December. They demanded 50% up front. We've worked with many contractors, no one asks for 50% initial payment. Work was scheduled to begin Jan. 5th. My husband called the foreman, Robbie. We were re-scheduled for Jan. 9. If he hadn't called we would not have known.

Jan. 9: we make sure there's a lock box on the door. Hubby had e-mailed the combo to Robbie the week before. He gets a call at work from a worker asking for the combination & 30% payment or he's going to walk. No invoice, no polite request, no e-mail reminder. Now Bell has 80% of the contract price & they haven't picked up a hammer.

1st week: demo went well. New drywall--excellent. Then we hit a big bump in the road: wall tile. The hubby & I moved out of our house to have several projects done. Nick the tile guy treated our house like garbage. He set up his tile saw in my walk in closet and cut tile, laid tile, took down the same tile, re-cut tile & repeat. 4 1/2 weeks later the wall tile is not even halfway done and my entire house is covered with dust blown around by the tile saw.

When I sent an e-mail complaining about the dust, the length of time it was taking to lay wall tile & buckets of dirty water in my closet--no response from Robbie. But Nick the tile guy did dump his buckets of dirty water on my basement windows & landscaping boulders.

We tried to schedule a meeting in mid Feb. to discuss issues with Robbie at our house. He re-scheduled three times, with about an hour's notice each time. We both had to re-schedule events on our calendar only to get blown off by Robbie each time.

My e-mails were copied to Kristy, the sales manager, Patricia Salvidio, & the two Bell brothers we've all seen on TV. No response from Salvidio or the Bells. We did learn that the company is run by a guy named Greg Palmer, not the Bells. At a walk thru Mar. 31st, Greg tried to convince us that a vent/light fixture that was slated to be replaced, WAS a new light. I guess it just looked exactly like the old fixture, with the exact same burned out bulb! As my husband likes to say: The fish stinks from the head down.

Mid April: Robbie is supposed to arrange for inspection by Denver. Apparently he did, but no one was here. We find crabby notes from the inspectors stuck to our door. We tell Robbie to contact the inspectors & have someone here. All the permits are taken from our windows--job done, right? Wrong!

We wait 2 months for a final invoice. Nicky from accounting called 10 days ago. Why haven't we paid the final invoice? Why haven't we gotten a final invoice? Because it was up to Robbie to generate! We ask for proof of passing inspection. Bell can't do that. We contact Denver. We haven't passed inspection. Robbie took down the permits & PRETENDED everything was done on this job. A job he estimated would take 30 days. A job that began 6 months ago is still not complete!

After 15 years Bell has lost our business forever.

Update March 2018: someone just brought Greg Palmer's response to my attention. I applaud Greg taking responsibility for their mistakes and implementing a new communication system. However the comment that they re-did this room at their cost is misleading. We paid the full contract price less $300 for the light/fan fixture not replaced. This job may have cost Bell money due to the length of time involved. But make no mistake, we paid full price, on time, upon request. At least someone in this tale did what they promised.

Dennis M.

9/17/2019

9-17-19
I just had an outside freeze proof faucet stem replaced on my house. The tech did an excellent job and had it done within an hour and came out the next day after my call in. He explained the problem and the repair steps as he went. My complaint is the pricing seems outrageous at $438.00. One hour of labor and a part that costs around $60 (from my internet search) making the labor costs and parts tax at $378. The jobs are done flat rated according to the tech and he didn't know what the hourly rate is. I had a similar type experience once with Roto Rooter and came away with the impression that their techs were on commission. That price is high enough that I will try another service company next time.

Gouged in Centennial

Jeff B.

7/24/2018

As a customer, I like to be loyal if the company stands by their work. I've lived in my house 15 years and Bell Plumbing has done all our work. They are professional and stand behind their work. Since being in the house, Bell has done 2 water heaters, 2 Pressure relief valves, a toilet and a shower. Heath was the last plumber we had we appreciate his professionalism snd service!

Angie R.

1/28/2020

Tech was inexperienced with older model boilers. Instead of trying to figure out the issue just said we needed to replace the entire boiler for $15K... Then followed up with a salesman that was trying to sell us a new boiler. Thank goodness we got another opinion from an experienced tech because he replaced one part for $600 and we were back up and running in an hour. Bell plumbing is a complete joke and a marketing ploy rather than experts that you can trust. Do not go with Bell!

Alan M.

3/29/2018

Since moving to Denver in 1999, my hands have suffered greatly. I love Colorado, especially all the sunshine. I plan to stay forever, even with cracking fingertips every winter because of the low humidity.

Bell Home Solutions and Lance Gabriel, the HVAC Specialist, specifically, solved my problem of dry skin and sore throats every morning. He suggested installing a True Steam Aprilaire 800M Humidifier, which is a steam powered unit that attaches to the furnace. I can now dial in the desired % humidity that I want & the unit accomplishes that level very rapidly!

Lance was very helpful in describing how this new humidifier works without pressuring me. He gave me an estimate over the phone for the Aprilaire unit including installation of the humidifier & the 220 V circuit. This was $2,595.50 and that's what I paid.
Fred Fisher skillfully installed the unit, Randy Walz put in the new 220 V circuit & Krystal Niles received my call & sent me to the right people at Bell.

S T.

10/27/2019

BELL, the company that doesn't stand behind their work- should be their slogan. Terrible company! What a rip off. Had Daniel come to our home 6 days ago to snake our main line. Same backup occurred this evening and we were told if we want them out again we get to pay $800 AGAIN!!! No warranty is what we were told. Unbelievable. Have some pride in your work, Bell!

Save your money and find a better, more ethical plumbing company that isn't in it to rip families off!

Alisa N.

11/09/2021 12:00:00 SA

If you want to be ripped of, by all means call these folks! BE CAREFUL OF THESE CROOKS. They tried quoting me $1,800 to do basic cleaning on my tankless water heaters. THEY CHARGE YOU FOR THE TRIP TO QUOTE YOU. The customer service tried to say it is industry standard to charge a trip fee. Yes, it is industry standard to charge a trip fee for diagnosis or repair, BUT NOT FOR ROUTINE MAINTENANCE for something in which you should already know the cost of. Normal costs for this routing maintenance are around $150 per water heater not $900. At their cost you are better getting a new tankless water heater every couple of years. On top of that their heating people had a team lead who tried to mansplain what a mini-split system was after I repeatedly kept telling him I have a mini-split system. He had the audacity to tell me I must me mistaken and think the condensor of the AC unit is a mini-split. I don't get why it took 3 times for me to tell him that I have a separate unit with a mini-split for him to believe that I truly have a mini-split system. On top of that they try scaring you with all this mumbo jumbo to replace parts to prevent break downs. Umm my furnace is 4 years old and I have had people routinely come and look it and NO One has tried to sell me on a repair of $1,500-$2,000. ABSOLUTE CROOKS AND WAAAAAY OVER PRICED. I only hired these people instead of other people I worked with because they were the only ones who had someone that worked with a boiler so I thought I would just bundle everything. What a MISTAKE.

Alexis P.

8/25/2017

I called Bell for a basement sink drain that was backed up. I set an appt for Thursday between 3-5pm, they called me at 3:30 to let me know a tech was on the way - the tech arrived at 5:04pm, ugh! He was a nice guy but late is late. He assessed the situation and decided that my kitchen sink was the problem and he needed to snake through my kitchen sink on the main floor (remember the basement sink is the one that has crap coming up out of it) ok, so he spends the next 2 hours snaking from the kitchen sink with no improvement! He finally calls it quits at 7:30, charges me $275 - ouch! and tells me that I need to have the pipe water blasted for $750 - I schedule it for the next day.

Friday morning - 9:30am - two guys from Bell show up and again they go through the kitchen sink and water blast the line for 2 hours - no improvement! Their boss comes Brad (also a nice guy) they decide to take off the toilet in the downstairs bathroom to see if they can find the stack pipe from the kitchen sink and re-route the drain line (not sure how this would help since it is the bathroom sink that will not drain) so they remove the toilet and cut a whole in the wall behind it - no stack pipe! SOOOOO they put the toilet back on (with the whole still in the wall, although the toilet does cover it) and decide that they can not solve the problem today and give me and estimate on what it would take to fix it. Oh and just for fun while they are out they realize that my water heater is leaking everywhere and I need a new one - fun!

The solution for the drain is to cut another hole in my wall under the stairs (that they won't fix, that is another company and extra $$) so they can cut a hole in the floor and re-route the pipe. I also had them give me an estimate to replace the water heater. Ok wait for it the estimate came back at $8,144 - um are you for real!!!?!?!?

I decide to call another company for a second opinion! I call Garvin's Sewer Service at 1:30pm on Friday - they have a guy, Leo (super great) out in 2 hours - he heads for the basement assesses the situation and takes a snake to the sink in the basement (novel idea since that is the one that is clogged) he has it cleared in 20 min for $106 - ARE YOU SERIOUS - Bell almost had me forking over thousands of dollars to clear a blocked drain line.

LESSON LEARNED!! if you have a clogged drain, call a drain cleaner not a plumber.

Amanda C.

11/09/2017 12:00:00 SA

These guys were super helpful and honest in answering my boiler questions.
I was shopping only for parts, but was also impressed with the showroom displays.

Terry H.

3/29/2017

I have lived in Denver for many years and hired Bell Plumbing many times. A few years ago I had a quote for outside faucet replacement that seemed very high. The tech told me they changed the pricing structure to one that is similar to Applewood.
That is unfortunate because I feel they have competent employees.
I no longer use them for my rental properties because they are too expensive.

Joseph C.

9/17/2020

These crooks charged me almost $900 to fix a little half inch water pipe! Tell me bell, why did it cost that much? Doctors and lawyers don't even charge that much. I will make sure to tell everyone I know not to use this criminal company. No Stars!

D. J.

01/07/2019 12:00:00 SA

This is an absolute 5 star rating of possible 5 stars. I had a furnace failure during the recent cold wave. And budget issues. So I took the job on by myself. Tom Sneddon of Bell Home Solutions provided excellent feedback and guidance as I determined what was wrong and what needed to be replaced. Ultimately I did the necessary repairs, successfully restoring the furnace back to perfect condition. I spent $500 total on parts, not buying anything unnecessary, but buying quality replacement components to make this repair. Tom did not instruct me what to do or not to do, but he did nudge me towards wise ideas and away from the bad ideas. This would have been a $5000+ repair had I decided to just call a repair service. I'm not advocating that everybody should fix their own furnace, but I am saying that Bell Home Solutions helped me fix my own and I saved a lot of money in the process.
I don't know how a business can be better than that!

Danny R.

6/21/2016

I needed some simple electrical and plumbing work done, after seeing their new TV ads, I thought I would give them a try. Called on Monday morning, the lady answering the phone said they would send two different crews, one for plumbing and one electric. She explained that it was $49 for each call but that would be waived when we had the work done. When I asked for an estimate, she said they can't give one but with the small amount of work needed, it wouldn't be much .

Well, the electrical guy showed up this morning and job one, which was to replace a ceiling fan with another ceiling fan, would be $400! Forget the other items we wanted done, $400 for one simple job. He apologized repeatedly for not having competitive pricing, but charged me the $49 after spending less than 5 minutes in my house.

I then called to see if I could get a better idea how much the plumbing would cost, we want to have a new faucet put in our kitchen sink. The dispatcher said some mumbo jumbo about measurements and blah blah, so he couldn't give me even a ballpark number.

I feel totally scammed, like the lady who took my appointment knew this was too small of a job for them, so she scheduled me twice hoping to get my $49 x2 just for showing up. I will make sure that no one I know or anyone else in our large neighborhood falls for this ripoff.

Matt E.

07/09/2016 12:00:00 SA

Let me begin with the positives. I called them on a Saturday because of a leaky PRV valve that needed to be replaced. I called at 5:30 PM and their technician was knocking on my door at 7:15 so the service was prompt.

Now for the negatives. The person on the phone couldn't give me an estimate for replacing the PRV valve. This is a common job and they should have been able to give a ballpark price over the phone, even if it's with the caveat it could be higher or lower depending on variables they can't determine over the phone. This should have been a red flag but I needed it done so I ignored it. The technician took a look at the valve, said he had to go to his truck to do some paperwork and came back in with an estimate of $840. The part costs $90 at Home Depot so Bell paid less than that. The technician walked out the door at 8:25.

The quality of the work is very good but the price was exorbitant, even for an after hours call.

Sandy C.

05/02/2018 12:00:00 SA

Last week I informed the project Boss that two heaters belonging to Bell had been left at my home and that my utility room was a mess and emptied of its contents, never to be cleaned, nor items put back. I was told that on Monday someone would be here to remedy the problems and pick up the heaters.

This morning, Wednesday, I spent 1 hour cleaning the utility room, and with difficulty, returning the objects to the utility room. I am 78 years old, and I did not do this out of the goodness of my heart, but because a company did not honor their commitment, and I realized they probably never would. They did not call nor come on Monday.

I paid them $5400 for terrible service and a job that is yet to be completed to our satisfaction.

David B.

3/23/2016

I called a plumber because my sprinkler manifold was leaking. Initially I was told that the service was going to take a total rebuild costing $400. Turned out that it only needed a simple part (screwed in a simple plastic piece). The part installed cost $15 at the hardware store, the job took less than 5 min, yet I was charged $400. Extortion! I should have had my price reduced to well under $100.

I will never use bell again, and I will make sure to post this review in other places for others to read!

shannon m.

01/08/2016 12:00:00 SA

Caveat: this is for the Parts portion only.

I've had to stop in the parts store twice within the last 2 years, and each time I find myself asking why I even bothered. The salesmen in the back may be helpful, but they always speak to me condescendingly and don't take me seriously. I went in for a furnace part and they misidentified it and I went with another company (303 Heating & Air and they don't charge a service fee, unlike Bell, and were much more helpful and pleasant).

Hopefully next time I will remember this and not waste my time again.

On the plus, the showroom is really nice looking.

Allison F.

12/17/2015

Our furnace stopped working the night we got home from a trip. It snowed overnight and our house temp dropped significantly and so getting things fixed asap was a priority. I was personally referred by a friend who used to work for Bell, and called in the morning and Stephanie very quickly returned my call. I outlined our situation and she not only immediately was in contact with their dispatch to set up an appointment for a repair in a couple of hours, but also set me up with an appointment with their sales dept in case we needed a new unit.

Dispatch then called my husband to alert him that the technician was on his way, early from the time frame we were quoted. Turned out we just needed a new igniter and so everything was fixed and paid for within 30 minutes. I was easily able to cancel our sales appointment and all staff we encountered were beyond friendly and helpful. The ladies I spoke with both knew my friend and even asked me to pass along hellos and well wishes. I couldn't have asked for a better experience!

S J.

09/11/2019 12:00:00 SA

I've used Bell for nearly 10 years based on recommendations from my family. However their prices have become predatory. The company I usually use to do a furnace AC tune-up was back-logged so I decided to try Bell. My normal charge of $150 from the other guy was jacked up to over $450 for Bell. Will never use them again.

Ryan M.

10/27/2019

Bell came out to my house for an after hours call in regards to a clogged main line. After charging me $850 they said it was all clear and not particularly clogged. Four days later my main line is once again clogged. I called Bell back and they said it would be another $850! No thanks. They clearly didn't finish the job the first time and now want to rob me once again. No way!!!

Yi E.

6/21/2018

Extremely professional, trustworthy, on time, and reliable. We have Bell for all of our plumbing, heating and AC services. Dion is the best plumber I have encountered. He finds smart solutions to our plumbing problems and goes the extra mile to make sure we have the best value and products. Roki, our trusted furnace tech, also goes beyond the call of duty to maintain and repair our heating system. Finally, the team of AC guys, Wayne, Mike E., Jacob C and Geoff and awesome Electrician Ben did a great job replacing our aging AC unit in the 100 degree heat. Though Bell is pricey, the service and warranty are worth the peace of mind. Highly recommend.

Matthew A.

8/24/2015

This company is a joke. Their up-front pricing model is designed to give the customer an estimate of the work to be done. Unfortunately, when they give you an absurd cost to fix your problem, and you refuse service, they are going to ask for a $49 trip charge / estimate. Up-front pricing is more like rip-off pricing. Either way, they win.

Don't bother wasting your time with the Service Manager Steve either. According to him, there are no other licensed, certified Union plumbers in Denver who do as good of a job as Steve and his crew. In his humble opinion, the only way to do the job is to pay for all new parts.

I'm not sure how they could even diagnose our issue correctly. The tech arrived on site, didn't pull anything apart or look closely at what was causing our leaky faucet. He simply pulled out his estimate binder and put some figures together.

Doesn't surprise me that these guys changed their name to Bell does everything now. I'm guessing they can't find enough plumbing work to keep themselves busy.

Brian G.

5/23/2017

Garbage service. I'm trying to get a bathroom shower redone. The estimator came by almost two weeks ago, still no estimate. I have left three messages. I have gone in person to ask, and nothing. And then I left a final message and all I get are crickets. Terrible service.

Sam B.

2/13/2017

Had someone come out to do 2 wire installs after having faxed them the diagnostic report from another electrician regarding some issues. Guy wanted to do another diagnostic which is understandable but at a price of $730. Sorry not going to pay that just to hear you say the same thing. Incredibly overpriced considering there are other electric companies that would do the diagnostic for free or for a small fee but give you a credit if you choose to go with them.

Kyle W.

12/23/2017

Bell came through in a pinch. After trying to do my own home improvements and causing the furnace to shutdown, I called Bell. They sent someone out next day (the day before Xmas Eve), Rich G. He diagnosed the problem and went above and beyond to get the part from the distributor and get the part installed. I am typing this review in a T Shirt instead of a sweater, hat and gloves because of Rich and Bell Home Solutions. The price was higher due to after hours and overtime, but how awesome that Bell offers this service. Thanks to Rich and Bell Home Solutions, Happy Holidays!

Tricia H.

12/12/2016 12:00:00 SA

Lost my business. We stopped in and asked about having our shower wall replaced. Was told price would be around $3500. Decided to proceed, asked Ben to come to our home to measure. Ben shows up on wrong day, takes measurements, tells us to come in to pick out color of product we had already chosen. We stop in, then wait an hour for Ben to help someone else. We finally end up leaving. Days later, get a call from Ben. Says price is $7000. No wait, wrong calculations. Then calls back and says $5500. Yeah, not anywhere around $5k. What a waste of time. We could have hired someone else in that time. Thanks for nothing Bell.

OkayTwice C.

1/18/2019

I called this business because my heater stopped working. A tech came by to check out the heater and said a fuse was a bad. He tried replacing a fuse but that didn't fix my heater. Later, he said that the wiring and the transformer are burnt. He said it's better to replace the whole system since the whole system is outdated. He charged me $50 for the service fee and left. I didn't get a quote to repair the wiring and the transformer. I called again to get an exact quote for the repair. They sent another tech. This time, the tech said the diagnosis fee is $500. I said that's insane. He said the $50 charge is just to send a tech (pretty much a gas fee). I called the operator and the operator told me that she doesn't know the prices. After all this, I still don't know exactly what is wrong with my heater. $50 wasted. A lot of my time wasted.

David H.

12/30/2019

Our furnace failed and they came out and provided a fair estimate that best the competition. They did NOT try to up sell or buy a higher end unit. Very respectful, honest and accurate. Unbelievable customer service. Probably one of the best contractors I have dealt with.

Laurie A.

03/10/2017 12:00:00 SA

I would NOT recommend this company (Bell Home Solutions) as their service was far from what you would expect. Their Parts Dept was SO unprofessional. I made many attempts to fix my dissatisfaction and had no luck. Don't waste your time....I used a different company and had a GREAT EXPERIENCE.

Mike A.

11/02/2014 12:00:00 SA

It took 18 months, but the outcome was worth the wait. We now have the master bath spa retreat that we dreamed of. After trying to work with 6 different companies, we turned to Bell Home Solutions. A number of the other remodel companies had sent us to their showroom. We thought we give them a try since they had been successfully servicing our Heating and AC needs for over 20 years. The team of Kurt, Danny, Jim and Charles exceeded all of our expectations. The bath room is unbelievable. It was pleasure to work with a team of true master craft professionals. They listened to our wishes, worked with us during the design and guided us through the demolition and installation of our new bath. Look no further, reach out to the team at Bell Home Solutions. You won't be disappointed!

Bill B.

5/21/2020

My father is sick and in the hospital. I came to Denver to help my Mother out around the house. Bell Plumbing installed their evaporative cooler many years ago. Dad said to call Bell to turn on the swamp cooler. Phone answered professionally. I was put on the schedule within a couple days. Receptionist told me it was a $49 service call. All sounds good. The company called the morning of service to make sure I was home and told me the technician was on the way. Tech was professional and pleasant. He then told me to turn on the swamp cooler it was a $240 minimum charge. I sure wish the receptionist would have told me that. Ok so a 489% price increase right off the bat. Not so happy but I sign off on the $240 so the tech would get on the roof. He checks out the system and comes down with a very long and very expensive list of items. Note the same company serviced the cooler a couple times last year and took out one of the pumps they were trying to re sell me. Hmmm. So after declining all of the suggested missing items I was not able to find the water valve that feeds water to the unit from the spigot. Tech said no problem we have those on the truck. He then comes back with a price of $450 for a $9 brass valve. I understand mark up but I don't understand charging $450 for a $9 part. That is a 5,000 percent markup. So I searched my Dad's garage and found the valve. Second item was a plastic washer. They wanted $30 per washer. I think I found the washer for .15 cents. Tech was great and professional!! I think the company is super greedy and preys on old people who don't know any better. I would suggest never using this company. I just don't trust them at all. I actually felt a little sorry for the tech as he was doing his job and I could tell he was a little embarrassed when I called the company out. Please never use Bell Plumbing and spread the word.

Kate L.

4/15/2019

I just moved into my house and called Bell to check on a leaky toilet, among a variety of other things on my post home inspection report/to-do list. Bell sent someone to my home right away. The service provider was friendly, quick, and felt very trustworthy. Being that I've had issues with HVAC and plumbing services in the past, I felt comfortable that the job I had called about was being done well. I'll definitely be calling Bell back again in the future!

Konstance D.

05/05/2020 12:00:00 SA

Wow! We have been having some toilet clogging issues and wanted someone to check just for piece of mind. Kyle came out yesterday and did a thorough inspection, ran through every scenario that could be causing an issue and checked. He explained everything so well, I learned more about my house's plumping than I ever probably wanted to know haha I am so impressed with his knowledge and explanation. I never once felt like he was trying to sell me a product or scam me. Today Ben came out to scope our mainline, we have a large tree in the front yard and wanted to make sure nothing was causing issue with roots. Happy to report we have a clean mainline and no roots. Yesterday's inspection cost me $49 and today Bens scope was NO CHARGE! I was shocked. Honestly the best $49 I've spent giving us piece of mind that our system is just fine. God forbid I need their services in the future but if I ever do they will be the plumbers I call! Thank you!

Wendy K.

11/25/2018

Very nice, knowledgeable, and prompt technician, but less than an hour to do a simple toilet repair cost almost $400. Completely unreasonable given the cost of parts is less than $20, can be done with little experience, and online estimates of many plumbers are half as much. We probably could have bought an entirely new toilet. The convenience simply didn't pay off this time.

Jeffrey B.

12/18/2016

don't use them.
lance is a lier.
scammed our family and cheated us. lance lied to us to insure they got the job and a signed contract.
patricia salvidio is his supervisor and is just as horrible as lance the lier....
over charged our family at christmas by
$2,000 over 3 other local companies.
shame on companies who cheat families during christmas.
bell plumbing don't trust this company.
patricia salvidio do your job. your responisble for this companies reputation and you personally fail.
fire lance and patricia before you loose more customers.
joe...? who runs your company ?
cheaters. those employees make the entire company look like crooks.
what a scam

Pur O.

7/19/2016

The work seemed ok but way overpriced. Now they have charged my card twice $1800+ and have not responded to my email or call...beware!!! Of course it will be disputed and not paid but horrible customer service

Jamie J.

7/21/2019

So a year ago we bought our first house, I was pregnant and we called Bell to replace our swamp cooler. The manager or owner came over and convinced us that it was worth the extra 3500 bucks to upgrade to central air since I'm pregnant and Colorado weather has a mind of its own. After they installed our a/c they then informed us we needed a new furnace so the a|c can work properly, since we just shelled out 7 grand we weren't in the position to get a new furnace finically since a furnace would be another 6 grand. I'm so disappointed we chose this company, promising all licensed employees so things would be done right! Super bummed that our house will never stay cool if it is over 80 degrees! I they promised how life would be so much easier trusting them and it was completely opposite, waste of a brand new a/c unit! I called probably 10 times trying to get them to do something to make it work even half way and they were going to charge me crazy amounts! Trained professionals should inform you of these things before they install a 7,000 a/c that doesn't even work up to half of its potential! Save yourself so much money and bullshit!

Ed K.

10/14/2019

I called and asked for a rough estimate to install a kitchen faucet. The lady said she could not provide that over the phone, a plumber would have to come out. A plumber came out, pulled out his tablet and showed me the preprogrammed canned prices from Bell to install it. So she basically lied. Because I needed it installed I paid the exorbitant price of $444 for an hours worth of work. Never again will I use Bell. Their prices cannot be justified. The plumber did a good job, but it is ridiculous to pay that amount. Next time, I'll use a one plumber shop.

Stacy S.

6/29/2016

Charged me $748 for snaking a line that had absolutely no effect in resolving my backed up line. Literally hours later, there was feces backing up into the shower. Then said it would cost $10,000 to actually fix it. Needless to say, I got a second opinion and resolved the issue for WAY less. They are crooks. Do not use them!

Mike M.

09/12/2018 12:00:00 SA

I had Bell come by to give me a quote for some work that needs to be done as part of a kitchen remodel. This included moving a few outlets and putting in some recessed lighting. In talking to the rep that came out to see me, he said repeatedly that they don't typically do big jobs like this. I received the quote for the work that was to be done and Bell came in almost 5 times higher than their competitors. I got a bid for $3,800, a second for $4,200, and Bell gave me a quote for a whopping $15,300. It seemed obvious at this point that as they stated, they really were not interested in big jobs and they were just trying to take themselves out of the running for my business by providing an astronomical quote. They may be well suited for small jobs like a clogged drain, but make sure you get a few other bids if you are looking for anything much more involved than that.

Dana G.

7/13/2016

If I could give a zero star rating, I would. I was quoted $550 to replace a cartridge to fix a leaking faucet and $800+ to fix a pressure valve. Based on other quotes we have seen neighbors get, some even from Bell directly, these prices are at minimum 2-3x the going rate. As others have said, they got their $49 call fee and were out in less than 10 minutes.
In all honesty, it felt like they were trying to take advantage of me as a female. For example, I told him I was going to confer with my husband before agreeing to any work, I then got snide remarks about whether it was ok to proceed with the work. Not appreciated.
Horrible business, don't waste your time.

Kelsey P.

8/22/2016

Quoted us $750 to hook up a garbage disposal and dishwasher. We are in the middle of a kitchen remodel and the new placement of the sink made the current configuration a little tight. It was by no means an unusual or overly complicated project. We ended up paying $50 for a jaw-dropping, outrageous quote. We are going with the honest company that provided a free quote and will do the work for less than half of what Bell quoted us.

Kurt T.

7/16/2014

Our main sewer line backed up and flooded the basement. We called Bell Plumbing to come fix it. We have used them for 18 years. They installed our HVAC, Hot water heater and furnace. Anyway, their router guy came out and tried to clear the line. He claims the cable was stuck at 80 feet from the sewer tap. He said he didn't have the camera equipment and that Ryan would return in a week to video inspect the line. Total cost $447 and nothing was solved.

One week later Ryan brought the camera and said the line was compromised 50 feet from the tap. He didn't show my wife any of the footage and then gave her two options. #1 $4900.00 to fix a five foot section with a 5 year warranty.
#2 $11,500 to replace the entire sewer line with a lifetime warranty.

We called another company and they were able to clear the line for $200 with no further problems.

I called Bell to see if they would adjust our bill since nothing they did was successful. I was told that Steve needed to talk to Ryan and that they would call me back. No one ever did.

I would be more than happy to alter the stars on this rating when the problem is resolved. I don't think anyone would be pleased if they paid $447 and then the next day they were ankle deep in sewage carrying gallons and gallons up a flight of stairs in a Shop Vac.

Please call me Bell Plumbing.

...............................
Side Note, after several phone calls with owner Gary Bell and his team, we came to the mutual decision that a 50% refund was in order. They also offered to re-scope the line at no charge. I received a check for half and will continue to use their services. EDITED ON 8/26/2014

Jonathan M.

12/13/2016

We have been long time customers of Bell. Had them out to fix a leaky pipe. Given the estimate of over $600 bucks, we assumed a big job. 45 minutes and about $20 worth of parts later, the job was done. The plumber sheepishly knocked the price down to $500. I called twice and e mailed once to discuss. No reply. Finally talked to someone who was incredibly rude and knocked a whopping 50 bucks off. We were faithful customers for 10 years and probably spent $10k with them in the past. This company has lost its way. Will never call them again.

Mark B.

02/07/2019 12:00:00 SA

Very professional, personable service from the 2 technicians that came to service our water heater. Highly recommend!

Ray R.

02/12/2016 12:00:00 SA

Bell tried to scam my mother who is 94 years old by telling her it would cost $900 to replace her bathroom faucet. Nothing is more despicable then trying to cheat old people. Shame on them. Never never again. We found another plumber who did the job for $150.

Allen S.

12/28/2016

Bell Home Solutions has been my go to company for over 20 years. They are dependable, efficient and knowledgeable. Each and every time I call for service I am greeted very warmly and then connected to the appropriate department. There is a great amount of comfort knowing that the services they provide are expertly done. I would also suggest that anyone using Bell to buy the annual service contract.

Jen K.

3/30/2018

Terrible service, we ordered parts and it took 3 times as long to get them. The customer service was terrible, every time I called I got put off and was told to call someone else was told they would call me back the next day. They did not. Do not waste your time here.

Patrick P.

3/21/2017

I'm not one to write reviews but that's all changed today when I met Kurt Muse Jr. From Bell Home Solutions. Kurt showed up on time to our home and was very professional from start to finish. He was patient with each and every question my wife and I had and very knowledgeable in providing each and every answer. Kurt was very kind and personable as well and I considered him a friend when he did leave. Thank you Kurt for your kindness, hard work and costumer service skills. For the future I will recommend you directly to service and issue we have in our home. You rock buddy!!

Ray R.

12/11/2015 12:00:00 SA

Called them out for roots in our line out to the street. They said $50 for a service call and once they were inside they quoted us $650 to snake the line. We've used plumbers before who have since retired and they would charge us $250 for the exact same service. It seems like they can charge the $50 for the service call and then quote something so astronomical that nobody would ever accept it. My wife called my crying over the shock and level of service they were offering.

David P.

9/13/2016

Called Bell Home Solutions yesterday. They said they would send someone out this morning between 8:00 and 10:00, and that they would call me 30 minutes before the serviceperson arrived. Well, it's 9:50a now, and I haven't gotten a call. I've been waiting home all morning, taking time off from work. They don't seem to respect their customers' time.

Jason H.

6/27/2020

Your mileage may vary, but I feel completely scammed and will never call these people for anything again. I called asking for an AC inspection. They said it would be a $49 to come out and then any repairs, parts, fluids, etc. would be extra. Sounds fair and reasonable. But when the guy showed up, he said it would be $300 to even do the inspection. I was furious. What a scam. I was very clear that I needed an AC inspection when I called and they never said anything about an additional $300 on top of the $49 just to take a look. FWIW - AC inspections in the past have cost me less than $100, so $300 is another scam in and of itself, IMO. So I paid him the $49 I had agreed to and made it clear they would never be getting a call from me again. The guy was extremely nice even though I was very mad, so one bonus star for that. Would leave zero stars if not for him and if Yelp would let me.

Linda W.

10/11/2016 12:00:00 SA

The hot water controls on our bathroom sink were loose. My husband went to Home Depot and was not able to fix it. The staff at Home Depot recommended Bell Home Solutions. I took the faucet to the parts department and they were able to replace the guts on the hot and cold water controls. I went home a happy camper. The staff in the parts department are very knowledgeable and go above and beyond to help. Thanks!

Esther T.

07/10/2018 12:00:00 SA

Scheduling the appointment was easy. The tech came early which was great. He replaced the leaking pipe. Then he poured the debris from the old pipe into our bathtub, leaving the mess for me to clean.

Bernard R.

11/23/2016

Matt Hardy. As good of plumber as you can get. On time, knew what had to done and finished with everything fixed

Hannah W.

10/27/2016

James was extremely knowledgeable and personable. He completed some electrical work in my house today and was able to identify the issue and explain what was going on. Would highly recommend Bell Home Solutions for your home service needs!

Brian H.

04/10/2017 12:00:00 SA

I had a gas leak. Good grief what a nightmare. Bell came out promptly, always talked me through all of the ins and outs of the issues and solutions. Repairing my system required breaking into walls/ceilings and Bell allowed me to do this work, allowing me to avoid the additional cost of having them or someone else open up my drywall. Brad was my project estimator and he was EXCEPTIONAL to work with. As this was a large job, I got three quotes for the various phases of work, and Bell's quotes were 1/2 of what another large plumbing company quoted me. Very impressed with my experience.

Scott S.

6/22/2016

It is great that they have the parts close to what I needed, but I was told a price much less than when my wife went in to pick it up for me. It cost me an extra $10.00

Be careful that you pay the same price that you are quot

Stephen M.

01/11/2016 12:00:00 SA

BUYER BEWARE...I recently called Bell Plumbing & Heating for a quote on my boiler that was not working correctly. After identifying the issue, he told me the charge would be $520. I asked him to break that quote down for me to parts & labor. He said that he could not break it down because the quote was from the book. I was frustrated, but I did not want to go any longer without heat. After one hour of work, and a part that looked like it cost about $40, he was out of there. I know they ripped me off, however I was already on the hook for the $49 trip charge, and I didn't want to start searching again for another questionable technician.

Unfortunately, this company is joining a long list of local service firms that have found it is much more lucrative to quote a price from the book, rather than simply charging for parts and a reasonable hourly rate. I will never contact Bell Plumbing & Heating again, and I would advise other potential suckers (eh, customers) to beware.

Tracie B.

7/16/2010

Apparently I have cooties. This fact did not become obvious to me until my husband and I spent twenty-plus minutes walking around Bell Plumbing & Heating in search of a kitchen facet to replace our current failing facet. If a retail business has reception type desk with receptionist sitting behind it one would logically assume that you would be received and offered assistance. Silly me, the receptionist was obviously there just to look good, not to really do anything for a customer.

Perhaps we should have had one hundred dollar bills hanging out of our pockets...maybe then someone would have helped us in our desire to send big bucks on a fancy hunk of metal. Finally, after wandering around looking at every kitchen facet they had and rather loudly saying, Gee, I wonder how much this one costs? I looked at the receptionist lady and asked if we could get some help. This is when it really got good.

Oh...sure, she said, looking over at some guy sitting behind a desk. I can help you, he said. What do you need, he added (without even getting up from his chair.) How rude it must have been of me to expect that he would get up, introduce himself, shake my hand, ask us our names etc. Must have been a great game of Solitaire we were interrupting - he must be waaaaaay over quota for the month.

We told him that we were looking for a replacement kitchen facet because our current Grohe was starting to fall apart. Ahhh, you have a Grohe, he could have said, Do you want to stick with Grohe, or look at another high-end facet. What do you like about your current facet, what don't you like? What's your price range? Na, he didn't ask any of these questions. He just pointed out a few facets, and gave us some prices. When we found a facet that we really liked, he told us that they didn't have it in stock and that it would take at least four weeks to get it.

Now, unfortunately I don't look anything like Julia Roberts but I was really starting to feel like her character in Pretty Woman when she was snubbed at the pricey Rodeo Drive boutique. That one won't fit you, and it's verrrrry expensive. Just leave.

So we did.

Larry L.

11/23/2015

Wanted a shower renovation. Picked out the tile, wrote a check for half of the order($5000) the end July, and never heard from anyone again. We called several times, tried to contact the person who was supposed to be in charge, and all to no avail. Finally asked for our money back and were told there would be a restocking charge associated with cancellation. They never offered proof that tile was ever ordered. They did give us most of our down payment back on Nov 20th.

Ann R.

02/09/2017 12:00:00 SA

Always dependable, easy to schedule, show up on time, finish job and leave everything clean and working!

Bruce W.

10/22/2016

I need to give them a great review. The technician did an annual check-up of our furnace and he was very patient with us and answered all of our questions. The furnace was in good shape. He asked me, Do you want me to turn the system off? and I thought he said, Do you want me to turn it down? Big difference! About two hours after he left, we couldn't get it to run. Part of it was that we were unfamiliar with the thermostat as it was already in place when we moved in. We placed panicked calls, he returned and got the furnace up and running in 3 seconds! OK, I was embarrassed, but he remained courteous, professional and explained I'm not the first person who couldn't decipher the idiotic thermostat instructions! Point is, Bell is customer service driven and I liked that. They aren't necessarily cheap but I feel confident we'll be warm this winter. We will use them again.

Chad K.

11/21/2017

I called them because my furnace went out early afternoon. I had come home early from work because my wife and I had a meeting later that evening. My parents were coming over to watch our two 9 month old twins and there was no way I could leave the house cold all night until I could get to home depot the next day to make the repair. The thermocouple on our boiler seems to need to be replaced every one or two years but it is a ten dollar part and a 30 minute repair that I have done myself. Bell came over and spent 30 minutes on the repair and $10 on the part and then handed my parents a bill for $600! I work in the construction and real estate industry and I understand that plumbers are highly skilled and their labor is expensive, but there is now way to justify this bill! Having a furnace go out in the winter is a life and safety issue, and they should not take advantage and price gouge customers that don't have a choice to wait until the next day to make the repair. I called the company and emailed them wanting to speak to the owner about the pricing, as I was hoping to discuss the issue rather than resorting to writing a negative public review. It has now been 2 weeks since I have asked to discuss the bill and there has been no response. Save yourself and your money, you will most likely be better off calling anyone but Bell. Judging from the other reviews, mine was not an isolated experience and they obviously don't care to discuss problems with customers once they have their money.

Pete K.

04/08/2020 12:00:00 SA

You should read all the other poor reviews about Bell. This place is honestly WAY overpriced and has terrible customer service. We needed a couple of simple plumbing tasks completed in our basement. I was at work when the plumber came over and basically told my wife that two of the tasks would be really expensive or that we should have someone else do it (or he was too lazy to do it). Ok, I can appreciate the advice to not overspend on something. We then told him we needed to replace the disposal in the sink. He told my wife, who knows very little about plumbing, that it would be $650. I would have told him to get out right there. He proceeded to do the work and had a disposal in his truck. By the time my wife got a hold of me, the work was done (it only took him 30 to 40 minutes). The disposal he installed retails at $200. Not only do I feel like I was bent over, I feel like he took advantage of a woman who didn't know a whole lot about plumbing - something an above-board business would not do. He then charged us $720 (not $650). His explanation for the high charge was that it is not based on time and materials, but a simple line item charge that Bell uses. That's pathetic. Salt in the wound: when I called the office and left a very calm voice message for the supervisor - no call back. There are way less expensive plumbers out there that deliver better quality and customer service.

Marian S.

12/27/2019

I had a water heater replaced by Bell several months ago. The technicians could not have been better. They arrived on time, worked quickly and did a fantastic job. I wish I could say the same for the accounts payable department. Several months after the job was done I received a letter asking for payment. I found this odd because I provided the estimator with my credit card because payment in full was required as they were installing the day after the estimate was completed. I checked my records and could not find a charge and just wanted to verify that I had not been charged and make a payment by credit card if indeed they were not payed. I left message after message with Jasmine in Accounts payable and she will not return my call. I just left a message with her supervisor, Linda, and we will see if she will call me back. Why is it my job to hound a company in order to make a payment? Too bad the office staff aren't as efficient as the technicians

Anna R.

10/17/2015

Very disappointing visit this afternoon. One star for the receptionist who was the only person to greet us during our visit to the showroom. We were looking for a bathroom vanity after being unhappy with the big box store quality. No one even approached as we wandered around the show room. When we asked the nice receptionist for help, she tried to get someone to assist, but apparently everyone was busy in what looked to be a practically empty showroom. Finally she called someone from the parts department who pulled some catalogs for us and sent us on our way. Needless to say, we won't be doing any business here now or in the future.

Bruce H.

02/08/2017 12:00:00 SA

Service and repair and follow up were A+. However, I was advised by other professionals, and plumbers in the industry that the quote was way over priced. Don't get me wrong the work completed was first class but I made the mistake by being in a hurry and not going with other bids, I have only myself to blame by accepting a sky high bid.
I would shop around before going with Bell next time. The blame is on me.

Dean N.

10/31/2016

We had a major kitchen remodel done and could not be happier with Bell. The end result is INCREDIBLE & BEAUTIFUL. The work & workmen were professional and they did an excellent job. I expected hiccups along the way as you have with all big projects, and those certainly did occur, but each obstacle was overcome in an efficient manner. The only reason I don't give 5 stars is because they do need to improve on communication - but even there they improved with our prodding them along to get better...
Ben, the designer, had a phenomenal vision and made that become reality. It exceeded our expectations. Afton took charge of communications and got everything on track. John, who did the most of the work, should get a raise! they were all so pleasant to deal with.
I could not recommend them more!

Kate K.

01/10/2013 12:00:00 SA

Awesome faucet selections; A+ customer assistance; prices definitely NOT big box.

One saunter around Bell P&H at I-225 and Iliff and you'll want to redo every bathroom in your house. Ok, they had me at Kohler but the quality of plumbing hardware is something to drool over, not necessarily buy.

The faucets I liked started at $450 and ended at $950 - one faucet. Of course, they were the one touch on, one touch off kind - are we getting spoiled or what?

The customer service was intelligent and focused. Yah, you get what you pay for, I know.

Marion M.

9/19/2017

I had a plumbing emergency on Sunday. Bell sent someone who did a good job, no complaints there. It was a simple job and took him only 25 minutes to complete. The bill was $696. I could have refused but would have still owed $150 for his coming to the house. There was water on the kitchen floor and I had to get it repaired so I reluctantly agreed. A good job, but a high price. You'll have to decide if the higher price is worth it.

Dennis M.

01/10/2014 12:00:00 SA

Having to get a new furnace put in is never a good feeling, You feel pretty bad knowing that you are going to be spending a good chunk of money. Ours had to break down just as the new year started. The estimator, Doug was friendly and gave us lots of options to choose from but also helped us decide on what the best choice was for our needs. He was frank about products and we never felt pressured. Genuine guy looking out for our interests. In addition to all this he showed us that we had a humidifier on our unit that was not hooked up that still worked.

Fred and Mark removed our old furnace and installed the new one.They were knowledgeable and brought everything up to code. The work was very well done, cleanly and professionally. I am happy to recommend them to anyone to anyone. Rather than feeling like a huge expense to have a new furnace put it we feel more that we got a great value and a company we could trust.

Matt E.

3/14/2017

Last week, you replaced my mother's kitchen faucet, which is a Kohler faucet covered by a lifetime warranty. I'm guessing your plumbers were aware of that warranty, but suggested you sell her another faucet anyway. Together with the replacement faucet and the installation, it came out to $810. The installation hardly took any time at all, and competitor prices are $160-300 for installation. I can't imagine the other $500 be the cost of the replacement faucet, which she didn't need because of the Kohler lifetime warranty. I think it's shameful that you would take advantage of a single woman who lives alone like this, and this is definitely something the BBB should hear about.

John W.

8/17/2017

I decided to go with Bell Home Solutions for my master bath remodel because they offered quality products and one stop shopping.
It took three weeks to get the order placed properly. Don't even think about questioning their pricing. So what if a toilet is $2-300 above suggested retail.
Six weeks to get the vanity in. Took another week for the countertop/sinks to be installed. Then it was like herding cats. The electrician just never seemed to get the concept of two new outlets. The plumber had an issue with a faulty shower diverter and said we could at least take a bath until the part comes in. Could have just left the old on one but that is just me. Two holes in the wall took two weeks to get repaired. It took so long I ended up finishing the plastering. Scheduling was terrible. Sure you can call today to show up in the afternoon of the same day. I don't have plans.
The reason Bell got one start is for the quality of the products, that is it. Service, price forget it.
The icing on the cake was being charge the final installment without even a final walk through to see if the job was even complete.
Bell will not be seeing me again.

Kim H.

09/07/2018 12:00:00 SA

My mother's home had external flooding that we thought was related to a broken main line. Two other plumbing companies came out and immediately quoted between $6800 and $9800 to fix/repair the line. Bell was the last company to come out and instead of simply providing a quote, Brad Garton actually wanted to investigate for himself the source of the problem. Not only was this not a main line water issue, it was a relatively simple irrigation issue. What we thought would cost thousands of dollars to fix, ended up being very minor thanks to Brad's competence and integrity. Brad is an excellent representation of the company in an industry where high integrity and doing right by the customer is rare!

Melissa M.

6/27/2016

From the first call to signing for work done everything went smoothly. Yes they charge a 49.99 estimate fee but you get that back if you choose to have them do the work. By far the best price for the electrical work we needed done. All work was completed the time of the appointment. They don't come out trying to sell or do more than what needs to be done. John Lytle was our service technician and was nice, professional and courteous. Absolutely will call again. Don't shop around.. Just make one call to Bell...

Tomas P.

8/31/2014

*** Unreasonably Expensive***

In a nutshell for what we were billed for Bell Plumbing's quick and easy service at our home I expected exceptional service and simply didn't get it, not even close. This company bills what I consider equivalent to attorney hourly fees and they couldn't even add Plumber's Dope to a drain assembly without consulting their service fee book for additional charges... we said no thanks...

Don't make our mistake, please be sure to shop around when looking for plumbing work.

TJ J.

11/03/2015 12:00:00 SA

Horrible service in the store! I walked in and looked around for about 20 minutes got no greeting or help from anyone. I'm a little more understanding when it's busy but no, I was the only one In the store. I went get a cookie next to the lady at the front desk and she looked at me but didn't say anything. Then a white lady walks in and the lady at the front desk ask right away what brings you in today. This is really upsetting to know we still have prejudice people here in business. I promise if you walk in and you are black or brown skin the receptionist won't acknowledge you! Have fun shopping just stay away from here!

Ginger M.

9/16/2009

We had an excellent experience with Bell.

Called on Monday about a couple TOTO toilets we were interested in. They were in stock, and we were able to schedule delivery and installation for Tuesday, the next morning.

The plumber arrived just when he said he would. Took 3 - 4 hours to install both toilets, and they look beautiful. Very professional service. Very satisfied. Would gladly return to Bell for plumbing service.

Aklilu A.

10/29/2018

These guys are a rip off! I had a Pressure Relief Valve leak in my basement and when I called these guys to come out and get a quote, they charge me over $950... How?! A quick google search shows the part is worth $100 and overall installation usually goes for under $500. The leak was really bad so I had no choice. But the customer service afterwards was terrible. I asked for an invoice and STILL never received one, after speaking to the supervisor multiple times and promising me he would send the invoice and refund me $100.00 to my card, but it still hasn't happened. This is very unprofessional!!! The picture shows the after, definitely not a $952 job...

Rebecca W.

10/16/2017

I needed emergency service and was told this was the company to call. I was not able to get anyone to my house for a day, but the woman who did the scheduling was very pleasant and tried to help me as soon as she could. The tech came out the next evening. Xcel had already marked where my gas leaks were and told me that there was no need to get new pipes as they were in good condition. He warned me not to fall for plumber telling me that I needed all new pipes. Unfortunately, I am a renter and when the plumber came out and said I needed new pipes, the landlord was under the gun and had no choice but to go with new pipes - to the tune of over 3,000. The plumber did the work - and left my home trashed. He didn't bother to clean up - chunks of plaster were everywhere - his dirty handprints were on my walls, doors and appliances - he pulled out my appliances and shoved them back against the wall on top of debris and plaster - I had just had the appliances installed and they were installed on clean floors - my rugs had been walked on with dirty shoes and then had plaster and debris left on them - he apparently didn't bother to cover anything - suitcases and shelving in my basement were covered with that fine plaster dust and my floors were all covered in dust. I spent over an hour just sweeping and vacuuming - and I still am not done. Ridiculous and unprofessional - not even a note saying he would be back to clean up or to excuse the mess. I will never recommend this company and am very sorry that my landlord has to foot this bill.

T F.

10/17/2016

Watch Out !

Had a $45 thermostat replaced and a wire run 30 feet under the baseboard to the zone valve. Cost was over $600. Called to question the high cost and was given the run around.

J S.

07/09/2018 12:00:00 SA

I called Bell Home Solutions for my swamp cooler repair. I agreed to the solution and very high $$$ estimate. It turns out that the solution was fairly simple and took much less time that I'd imagined. The company's formula for calculating costs includes WAY TOO MUCH overhead. I'll never call the company again.

Kathy S.

9/29/2016

Great if you like to pay your electrician $550 an hour. The good points: arrived on time, courteous, and efficient. We had them complete four simple repairs. The technician was at our home an hour and fifteen minutes and presented us with a $600 bill. The complaint call we made to their office was not returned. We received no response from them at all.

No doubt you can find equal or better service for a better value. Do try!

Robert O.

09/01/2016 12:00:00 SA

Before buying my home I saw that it had a new water heater (Bradford white) in stalled recently by Bell Pluming. Three years later the water heater failed with the expected mess of water. I called Bell Plumbing, they had a record of the purchase but we're very busy, so it would be three days before any one was available. I was trapped by the warranty. They called three days later to explain another emergency had come up. I said I was an emergency 3 days ago. In the mean time I had called to get an estimated cost with my warranty. No one would do that. In the end the service man said $650.00 to replace it with the same heater. I can not afford that every three years. I went to Lowes, it was replaced the next morning.

Art R.

12/12/2015 12:00:00 SA

Service? What service. .. I called several times for availability for parts for a furnace. No answer, every time I called at least 7 times for the last 2 days. Then I left a massage for a call back, nothing. I went in to check the price on the part, they wanted $200 more for the part then what the manufacturer retail price is, but they needed to order it. Which I was going to order the same part from the same place for $200 cheaper. The rudeness and attitude of the employees. . I will never go back there or recommend this business to anyone I know. I ONLY PUT 1 STAR, BECAUSE IT MADE ME

Ryan S.

02/12/2013 12:00:00 SA

After I woke this morning with no heat I called Bell after looking on yelp. Mike was here in an hour, fixed my furnace and was gone in 45min.
He was very nice, explained everything he was doing and why and the cost of the service was more than fare!
I will definitely call them again!

Darrell R.

02/04/2020 12:00:00 SA

On October 1st the heat at my house went out. I used Bell several years ago to repair the same system and they were reasonably priced so I did not think to check current reviews. When I scheduled the appointment I was told that there would be a $49 service fee which would cover the tech coming to my house to examine the furnace, tell me what the problem was, and what it would cost to repair. The appointment was about a week away but I was ok with that as it was not supposed to get very cold for the next week. The tech came as scheduled on October 9th, the day before a cold front was scheduled to hit. I showed him the furnace and he immediately told me that he could troubleshoot the problem but it would cost about $250 to diagnose the problem. I explained to him that I was told that it would cost $49 for it to be diagnosed he did not have an explanation. When I pressed the issue he explained to me that the $49 charge that I was quoted would only apply if he could see something that was wrong, such as a switch being turned off, without actually opening up the furnace or doing any troubleshooting. At that point I reluctantly told him to go ahead as the weather report was saying that we were going to have cold weather move in the next day. He spent about 10 minutes troubleshooting and determined that the repair would cost an additional $1200. I again reluctantly agreed due to the timing of the cold weather. The repair took less than an hour. I looked up the part online and it can be purchased for about $200. Bottom line it was about an hour of work, a $200 part (retail), and a final bill of $1423.

R T.

1/18/2018

Okay service. Overcharge prices!! They sell the heck out of the membership service at $100 a year for discounted prices when bidding jobs. Im really tired of companies taking advantage of consumers. Maybe if they just charge average prices, people would be repeat customers. Im not against anyone making a living but to charge 2 1/2 or more for services....not right. They don't like to break down the labor fees. If you look up the parts you need, they are way less than the charge to put them in.

Patterson M.

9/15/2015

Background: Had a local a/c company out to review an a/c unit that wasn't working. The technician who assessed the unit said that the unit was shot and tried to sell me a new unit for $6,000 or an a/c plus furnace deal for $9000 . After a little research I discovered that the compressor was trying to turn on but either the fan motor or capacitor was in need of replacement.

I called the parts department of Bell Plumbing and you could tell that they were genuinely interested in trying to help you. They understood that I was out of my comfort zone but reassured me that I could replace both the motor and capacitor. I brought the old motor in for them to review. Spencer (I believe was his name) took a lot of time to walk me through how to reassemble the unit and told me to call him if I ran into any issues. A couple of hours later the unit was blowing cold air back into the house and I felt like a hero.

The parts cost me $150 in total. I just saved over $5800 by ignoring the technician from One Hour Hearing and Air. Will never go anywhere else again.

Terri H.

12/15/2016

They charged me $200 for a 5 minute fix of getting a dental pic out of my garbage disposal. Way too expensive. Terri

Jan F.

06/04/2016 12:00:00 SA

They want to be paid for work they never completed!!! We have waited TWO years for them to fix it! Now they have set a collection agency on us!

We wrote a check for $2,000.00 and signed a contract with Bell Plumbing in December of 2014 for replacement of a vanity, sink and faucet. In addition there were to be a new bathroom fan, light, and mirror. We replaced the fan, light switch and light fixture ourselves because of Bell Plumbing's slow response.

The day after installation of the sink and vanity, in February of 2015, at our request a supervisor named Ken B. came out and we showed him several complaints:
1. That the grouting around the sink was already shrinking and cracking,
2. that the vanity was lacking the special push-spring latch we requested in place of external hardware,
3. that the vanity had neither shelves nor drawers as we requested,
4. that the vanity needed bumpers to keep the cabinet door and wall from damaging each other because
5. the vanity was too wide for the space it was in.
6. the vanity lacked splash boards on the sides for the mirror to rest on.

Ken B. took extensive measurements, agreed with all of our issues, and promised to send someone out the next day. We never heard from him again. Six weeks later I wrote letters to Pat Hughes, the salesman and designer who originally measured for the vanity, as well as the owners and the bookkeeper of Bell Plumbing. No one ever responded to us.

In January 2016 we had Robbie Cheeseman and one other person come out to look at the vanity and sink which we have NEVER USED TO THIS DAY!!!
They knew nothing about our communications with Pat Hughes or with Ken B. They took extensive measurements and never returned. Today, June 04th, Mr. W. went over to the condo to check the mail, only to find two collection notices form an agency wanting us to pay Bell Plumbing the remainder of the original invoice which was $4200.00. Remember we already paid them $2k by check. The second half was due upon completion of work. We say the work was never completed, therefore we do not owe them anything more.

Maggie S.

06/07/2017 12:00:00 SA

We had an outstanding experience with Bell Heating and Plumbing. Gutting a master bath can be a frustrating project, but Bell made it a smooth process. We had our own contractor, but purchased most of our items from Bell. Everyone we dealt with was very knowledgeable and professional. But there are two standout employees I must mention. Ms. Kristy Hensen-Hillestad and Sean (works in receiving). Kristy's eye for detail and color is amazing. Her vast knowledge of the products that Bell offers made our selections easy. She is the ultimate professional. Her customer service is top notch. Our new bathroom is stunning thanks to Kristy. Sean assisted us the few times Kristy was with other customers. We sat in the Mystic tub on the showroom floor but wanted to try the Mystic Jr as that was more appropriate for our bathroom. Sean took us out back where the tubs are stored. He unpacked one so I could sit in it to make sure it was right for us. Wow! That is just one of the ways these two fine employees went about and beyond. Sure Bell might be a little more expensive. But you get what you pay for. There is no way we could have gotten the same personal service and expertise at Home Depot or Lowes. Bell sells only quality products so we knew we were getting the best. We would definitely give Bell our business in the future.
I would also like to give kudos to Ishmael and Jeffrey from Desert Eagle Stone. They were our installers for the granite counter. Very professional.

Marvin K M.

5/17/2016

I called Bell Home solutions for a evaporative cooler repair. After waiting 5 days for service the tech, DV showed up without a ladder to gain access to the roof. Who even does that?....I called back and spoke to the dispatcher Donniewho apologized for the confusion on their part and told me she'd schedule another tech that same afternoon if I could wait..... Well I waited for 3 hours without a courtesy call or a tech showing up at the house. I called the next morning and left a message for Donnie to please call me back to reschedule, she never called back. This established company touts superior service on all their TV ads but that was certainly not my experience over the course of the week. They had multiple chances to remedy the situation and provide at least some form of professionalism, but I guess that's too much to ask. Buyer beware!

Elaine X.

05/08/2018 12:00:00 SA

I called Bell and asked for a quote to install a garbage disposal that I had already purchased. They told me they could not provide a quote on the phone and they charge $49.00 service fee to come out and give a quote. The rate would be a flat fee - the service fee, I thought it might be $200.00, or something in that range. They called before they arrived, all good. But the price they gave me was $570.00, REALLY I asked? I asked if there were any discounts or anyway they could help get the price down to something reasonable and was told No. I sent them on their way and paid the $49.00 for NOTHING!!! I will never call Bell for anything ever again!!!!

Barbara G.

4/30/2018

I called at 4:30 on a Friday night was told someone would be there at 6:00. I was told the price was $150.00 and $75.00 would come out once he showed up. He showed up at 7pm he called me and said I have a pin hole in my pipe and it would be $175.00 to repair it. So I am thinking that my total bill will be $250.00. When I check my account Bell charged me $788.00. I figured it was a mistake $788.00 to repair a pin hole in a pipe? I call Bell Plumbing and Heating in Aurora and tell them my situation they connect me to Micky. Micky assures me no that is correct you are charged $788.00 for a pin hole and 4 inches of pipe repair. She stated the tech was there for an hour and a half to repair 4 inches of pipe. By the way the water was already shut off before he got there. So he did not have to look for a way to shut off the water. This is not a fair price to anyone.

G R.

1/17/2018

Kurt Muse Jr. is one of the best plumbers I've ever worked with! Though there was a ton of challenges encountered in the project he never changed his attitude or the way he handled himself. When I say challenges I mean there were tons of them! I would recommend his service as well as this company.

Sally B.

6/15/2017

I had Bell's tech come out to check my 13-yo furnace. He spent about 20-30 min outside, checking the pressure, cleaning out spiders and who knows what else (he did tell me a long list). He was very polite and cheerful (as I have found all of their techs to be). Since hte unit is getting old, I asked him if I needed a new one--opening the door to being told yes, whether I needed one or not--but he said no. I have always found the Bell techs to be honest. I gave them only 4 stars because they are expensive. I do call them, though, because I trust them.

Jason T.

08/01/2016 12:00:00 SA

Bell Plumping came to my house three times and charged me $500 and never fixed the AC. They told me it needed to be replace at a cost of $8K to $12K. Luckily the repair company (Ash Mountain) I typically use was able to come by my house and fixed the AC for $79. (The only reason I did not use Ash first was because he was on vacation. It is a small trustworthy company with one tech.) Bell now refuses to provide me with a timely refund because the system will break in the future. Never use Bell. I have called repeatedly and the President is never available although he promised to return my call. They say they will provide me with a refund in September but refuse to put that in writing. Never use Bell.

ELAINE C.

9/29/2017

Bryan Stiles, the service manager, is outstanding! He went out of his way to help us. He was professional, service oriented and very knowledgeable. I wouldn't hesitate to call on him again. You won't find anyone better!

Hon L.

02/04/2014 12:00:00 SA

Only use if you have lots of mula $$$$$$...My furnace was blowing cold air even after the troubleshooting to reset it....the guy came out...(it's $75 for just coming out) then he banged on a platform that was connected to 2 wires and charged me $93!!!Repairman was nice & furnace came back on but the prices are outrageous!!!!!!! I'm sure there are lots of cheaper places.

Lloyd W.

9/19/2017

Bell sent a plumber out to fix a leak in our bathroom, turned out to be a pin hole leak in a pipe above the bathroom sink, it took him about an hour to fix, The bill was $600.00 for the 1 and half hour of labor and $5.00 in parts. I called Brian the manager (several times) at Bell to see if they would adjust the bill to a more appropriate amount. I thought $400.00 would be fair, his comment was they would go out of business if they had to adjust bills. We have used Bell for over 20 years at home and at the office..no more.

Larry C.

04/08/2016 12:00:00 SA

Called to have 2 year old sump pump replaced.. It took less than 1 hour and the new pump retails for approx $150. In the process, the sump well cover was cracked. We .were charged $865 for the job. THAT IS OUTRAGEOUS. WILL NOT USE THEM AGAIN. End of a long standing relationship

Brian S.

6/30/2015

I have had Bell out to our home on 2 occassions and both were plesant experiences. Both time they sent Mr. Friend (believe it or not, hats what his nametag said) to unclog my main to the street, The technician was happy to answer all my questions and concerns, offered some advise to curb furture issues and was overall a pleasant guy. My first service was averagely priced considering, but the second time around seemed a bit more expensive. I recently had them quote me for installation or air conditioning and they were the highest bid i received, not a big supprise as i knew Bell was one of the more costly plumbers in Aurora, but if the job needs a true pro there is no leaving Bell out as a option, but if if I need plumbing service of a more standard nature in the future i may look for another company as their prices are rather high.

S L.

09/02/2016 12:00:00 SA

Bell Homes Solutions (BHS) in Aurora Colorado uses deceptive trade practices. Takes advantage of the old and uninformed consumer in a desperate situation.

BHS knows exactly what they charge for all services but refuses to quote over the phone. BHS requires a $49 service visit before giving any idea for the cost of any repair.
When asked what BHS charges to repair a cracked elbow joint on a exposed pipe and repair it Chloe K. Of BHS said she did not what the charges were for that and that I would need a representative to come to my home for $49 dollars to evaluate.
Jim W. Comes to my home, sees my pipe leak (as I described exactly to Chloe K.)

Jim W. pulls out his iPad looks up repair leaking pipes and quotes me an outrageous $569.00 dollars to repair the broken elbow on my pipe.
They have a menu of prices for services that should be disclosed before I have a repairman in my home and when I'm in a desperate situation.
The repair might have taken 25 minutes to fix and parts would be under $10.00 dollars. I refused services. I still not have received my receipt they are to email.
Bell Home Solutions like any trade business needs to disclose prices without charging for a quote.
Imagine needing a oil change for your car, the business not quoting because they are not certain that's what you need. So you take all the time to drive there, wait, etc. Then they quote you $350.00. A rediculous amount but you need it, have no more time to get it done. Very unethical high pressure sales tactic.
The Colorado Attorney General needs to stop this very unfair trade practice. I can only imagine how many old and uninformed consumers are taken advantage of by Bell Home Solutions and others in the industry.

Kim M.

10/27/2016

Todd from Bell Home Solutions was knowledgable, curious and professional. This is the second time I've used Bell plumbing and will continue to do so!

A. J.

12/03/2014 12:00:00 SA

Why is there no option for ZERO stars when you need it?
This feels like such a SCAM.
We called these jokers to install a new dishwasher. We bought it from Home Depot, it is sitting in our garage waiting to be installed. Home Depot couldn't get it installed soon enough because they said it was a problem that there was no tile under the old dishwasher - so we looked elsewhere. The old dishwasher is already removed by us without issue. The plumbing hookups are right there. Essentially, they just need to slide the thing in and hook up the lines. We chose to go with a professional to install this to protect the extended warranty for the dishwasher.
They couldn't give us a quote over the phone, but judging from industry standards for this type of work we didn't expect it to exceed $200 on the high side. They told us about their $49 service charge which would be applied to the cost if we had them do the work. Fine by us.
They gave us a 2 hour window and were 45 minutes late beyond that. Fine again. Things happen.
Then the guy gives us this pre-amble about how they give us an up-front cost, a flat fee, which they charge no matter if the job is 15 minutes or 2 hours or whatever. Basically saying the flat cost is there for our protection.
We told him about the issue Home Depot had with being unwilling to remove the old dishwasher due to there being no tile under it, and he agreed that it was a weak excuse for them to not do the work and it is very common for people to not have tile under the appliances like that since the dishwasher has adjustable legs to compensate for that. (Side note, Home Depot's installers are also a joke).

He looks at the empty spot where the dishwasher goes, with hoses ready to be hooked up to it, then quickly refers to his three ring binder and tells us $504 to install it.
After a moment of disbelief, we say that's too much and he happily says that'll be $49 for the service call then.
We pay it. Because we did agree to that over the phone. Our willingly giving up that money feels like the only honest part of this transaction.
Here's where it starts to resemble a scam.
They know they charge WAY too much. The paperwork they gave us after goes on to itemize why they charge too much, listing out everything from insurance for employees to drug testing employees to office supplies as the overhead which demands such high fees. It really is pretty comical how far they go in this paperwork to justify what they charge. Basically saying we have to buy post-it notes and we pass those costs on to you. They obviously have heard many complaints about this practice so they printed up this little flyer. A photo of this flyer has been uploaded.
What's going on here is that a simple job which wouldn't take them very long and normally would be around $135 (as we've found elsewhere) is beneath them. They want the big jobs with the big pay. But, they also want to make a buck off of you for just asking them for a quote. So if you're a sucker and pay them this premium price, good for them, they made alot of money for a simple job. Otherwise, they made $49 to spend 5 minutes in your house.
This guy said he had to take a look at what it's gonna take before he could give a quote - he crouched down, looked at the empty spot which is waiting for a dishwasher to be slid into it, then opened a 3 ring binder and said $504.
No calculation. No referencing anything that went into that cost. He said the book says $504 and that's the cost. He did not have to see what it would take to reach that price. The price was printed in the book already.
So - that's where it seems like a scam. They have a book with flat costs in it, but say they cannot tell us over the phone what the cost is. Despite having the book. His excuse was that the people who answer the phone aren't plumbers, and you may call up and say it's one thing but it turns out to be another. Fair enough. But if you call up and say how much do you charge to install a dishwasher? - they are lying when they say they can't tell you. They can. They have a book. They can say dishwasher installations start at $504 and it could be more depending on the circumstances. What they want is to get $49 from you to read you that number from a book.

Bottom line: you can find cheaper than them. Sears home appliance installation is a good source - their cost is $135 for this work.
A service charge is not unreasonable. But not if they have no intention of doing the work for a realistic price. I'd be willing to bet if we said sure, do the work for that price the guy would have cracked up and said really? okay!

Kristen B.

06/11/2018 12:00:00 SA

I contacted Bell over a month ago to have someone review our AC unit. I came to their website where I chatted with someone via their website. First question I asked was when they could come out. They asked for all my information first. They then told me I had to call their office. I would ask why have this service if you have to call anyways. They were not able to come until today which is not a big deal as I know they were busy. When I first contacted them, I was quoted $49.00 but this would be applied to any service if needed. The person showed up today and before even looking at the unit we were quoted $350.00. If the standard service is $350.00 before looking at the unit, that needs to be quoted. They were leary even to tell me what the $350.00 was for. We gave them their $49.00 and sent them on their way. I am extremely dissatisfied and I will be telling many people about this experience.

Jordan R.

05/11/2017 12:00:00 SA

we had a problem with the replaceable filter in the expensive air filter on the very expensive furnace/ac system we bought from Bell several years ago. The filter was stuck for some reason and we called Bell for assistance--we already had the replacement filter. The technician arrived, used force to get out the old filter. Put in the new filter. Was in our house maximum 30 minutes. The price was $151 with no explanation on the bill other than replaced stuck filter. That's the end of our business dealings with this company, and we had done a lot of business with them over the years. But I do notice that they have plenty of bad reviews for this kind of outrageous overpricing.

Caroline B.

08/09/2016 12:00:00 SA

Had John one out to install a hanging light. After installation the light did not work. The fixture wiring checked out ok. He could not understand why there was no power at the box connecting to the fixture. Charged me $228.00 and left without fixing the problem. If this guy is an electrician then I am the Pope.

Tina F.

1/24/2007

Originally I called Appletree Plumbing to diagnose a leak, because we've had outrageous water bills. Appletree was able to determine that we had a leak from our water main to the house and gave us an estimate of $5500 to fix it!!!!!! Granted, it's an older house and we have to replace the entire line, but that seemed outrageous.
I called Bell. They came right out and gave me a free estimate for repair almost half of what Appletree quoted me.
I marked Bell down a star for their cluster of a phone answering service. It took forever to get to anyone that could help me and once I did, I had to leave a message and they called me back the next day.
I also marked them down because their workers stole vintage bottles that they found burried in my yard. I have a hundred year old house, and they found antique bottles when they dug up my lawn, which they promptly pocketed! When we asked them where they went, they conveniently got a case of amnesia. I don't know where they went. All the while looking guilty as sin.
They wouldn't steal my wallet off my counter top. How is this any different? To be perfectly honest, I didn't want the bottles, but I thought it was in really bad taste.
They would've had a much higher rating if their employees hadn't stolen from me.

Frankie V.

8/13/2011

I solicited estimates from 4 air conditioning companies. I needed a new A/C installed and 2 Humidifiers. The estimates arrived at 4100, 4500, 4800, and 11,400. Bell did not have the estimate done on time. It was 2 days late. They are also the Company that was more than twice as expensive as everyone else. I did compare Apples to Apples.

Dawn A.

5/23/2016

I requested a furnace and air conditioning check up. My service window was between 3 and 5. Dispatch called at 4:30 to notify me the tech was on his way, it would be 30 minutes depending on traffic. Tech showed up at 5:40 because the address had been typed in wrong. It would have been nice to receive a call before 5:30 to let me know he was unable to find me. I told him when the heat clicks off there is a whining noise. The tech went into my crawl space, just ducked down inside, didn't even go over to the furnace - he states it's an original furnace (1973) and I needed to replace it. I said it's not an option. He said financing is available. Still not an option. He looks at the furnace and reports it's a loose belt. Didn't offer to replace or tighten the belt and I didn't even get a new furnace filter. I was quoted 450 for the furnace tune up. I declined. My A/C was never even looked. Replacing the furnace was brought up several times. My townhouse is supposed to have a stackable washer and dryer. A previous owner changed it so it's a full size washer and dryer. I have left it that way. The dryer blocks access to the crawl space. I have to turn off the gas and disconnect the hose for the gas from the dryer and pull the dryer out. I have done this many times in the 22 years I have lived there. The tech offers to help me put the dryer back. I decline. He is very insistent. I finally said ok. He says not many woman can do this. He tells me it's bad to disconnect the gas all the time, I need to get electric instead, the venting is wrong and where I am plugging it in is wrong. I felt this was a gender biased sales call.

Christine K.

07/02/2015 12:00:00 SA

Look else! The contractor kept rescheduling and made me feel like it was my fault saying he had a busy week. I took two days off of work to sit at home waiting for them and they never showed. The company should be happy they are busy and schedule appts accordingly, not make their potential clients feel bad. When i called the contractor's supervisor he didn't care either.

Also, the estimate they gave me was 2K over other contractors.

Don't waste your time with this company. It's not worth it!

Jeremy S.

9/13/2013

Seemed like nice guys, but did not like their pricing structure. Estimate of $600 to fix a prelim issue and let us know if there were further issues with our AC. I said thanks but no thanks for now and got a second opinion. Other guys found the same problem, but charged $99. Other guys also said they had a hunch what the problem was and it may cost $500 or so to fix. They said they would test it, and if it was a $500 fix, they could just charge us the $99 and be on their way, or fix it for $500.

So options were $99 diagnostic, or $600 diagnostic. I chose $99 diagnostic.

Robert W.

2/25/2015

We have a two-year-old furnace installed by Bell. The furnace was not putting out heat, so the tach came out and charged us $275 for a routine servicing. One week later, the furnace stopped heating again. A different technician came out and said that the furnace was not grounded, but did not give a reason why it had not been grounded when it was installed or why it worked fine for two years without being grounded. It worked that day and quit again the next day. The electrician came out and did not know why she was called because she did not work on furnaces. She did not think it was the problem but grounded it anyway, another $275. Worked for one day and then quit again. Will continue the review with the next installment after we call them tomorrow and see what happens.

Jeff V.

4/28/2016

Called to have a prophylactic snaking of my sewer to keep in working order as its quite old. The service was fine, but jeeez is Bell expensive. I was charged $348.00 for the guy to come out and do a thirty minute snaking of my line. My line is not difficult either with easy alleyway access. Called around and got quotes anywhere from $50-$150. ONLY USE THIS PLACE IF YOU WANT TO BE OVERCHARGED! Their work is not special and not worth paying WAY more than you'd pay elsewhere. They are not upfront about their costs either. If I had known it was going to be this expensive I would have bought my own snake and done the work myself.

Jennifer F.

09/12/2015 12:00:00 SA

I have mixed feelings about Bell. I recently bought a new home. The inspector noted that the furnace needed a good cleaning and would need replaced in a few years. My father, along for the inspection, concurred. So I called Bell per a recommendation to clean and service the furnace. The guy who was sent used every scare tactic in the book to convince me that the furnace would not last the winter and that I was wasting my money. I went ahead with the cleaning. I concede - the furnace is older and I will probably replace it in a couple years. I will also concede that it may crap out this winter. But what this man was saying to me did not match up with the previous assessment, and the inspector was in my employ and would have no need to lie. Long story short - the technician did a good job cleaning it up, but I do not give repeat business to companies who assume they can scare me into buying a more expensive service. When the furnace does die, I will be using someone else to replace it.

Jay S.

4/28/2015

My grandmother had bell out to do a start up/maintenance call on her AC unit. She said the person that showed up was great but I was amazed when I saw the bill. Bell charged her over $300 just to install 8 screws on her unit and replace 1 broken PVC fitting. I could understand the price if they came out just to fix those minor issues but she had already paid them $250 to do a start up on her unit so all told they charged her $550 for a 1 hour service call. Total crooks. Bell you should be ashamed for taking advantage of a trusting senior.

Jonathan B.

5/13/2011

I called Bell with what I thought was a minor problem with my kitchen sink. A few days later a Bell employee fixed an old pipe for $920, a steep price since he failed to mention it did not include repairing the wall damage he created in two rooms to find the problem, so I paid another $350 to another contractor to fix that mess. It also did not include unclogging the sink's slow drain, which cost another $130, a discount, Bell assured. The Bell employee who came to snake my drain brought a very small tool and said he didn't hit anything, but he said the water was draining, so he collected my check and left. However, it turned out the clog was farther out, and the pipe was merely refilling with water then slowly draining. A professional plumber should have suspected that.

My complaint was immediately referred to Gary Bell. It took nearly a week to talk to him, which happened after I waited on hold until he answered. There are no guarantees, Mr. Bell said. He said if someone came back to re-snake the drain, I would have to pay for that. But I'll work with you on the price, he said. Then I couldn't get him to quote a price for a second snaking. He said I should talk about that with the technician who comes. I politely said no thanks, expressed my disappointment in Bell and hung up. I called Roto Rooter. Someone arrived an hour later, unclogged the drain in about 15 minutes and charged me less than Bell's discount. Grade Bell an N for nickel-and-dime you to death.

If you're thinking of hiring Bell, remember what the owner said, There are no guarantees.

Gary S.

5/26/2018

We have used Bell for emergencies, maintenance and for fittings (to remodel a bathroom) over the years. They are polite, professional and turn up when scheduled and in the past I have rated them 5 stars and left reviews lauding their services. However last week I feel as though they charged an unfair amount for the work done. Our AC was not working properly and was diagnosed as a faulty capacitor. The cost was $389 to replace and repair (I did purchase a loyalty plan for $100 which with the immediate discount brought it up to $451). From arriving to leaving was less than an hour and the AC now works which is good, however the capacitor cost approx $10 retail (Home Depot) which means I paid $379 for the work to be done? That's an excessive hourly rate for any industry. I addressed this with Bell and they replied initially but not to my follow up email further questioning the fairness of the bill. If it costs $45 to come out and diagnose an issue and that takes no more than 30 mins, then it seems to me the hourly labor rate should be $90 + parts. They said that there is a cost for van, gas, overhead etc. but that is somewhat fixed and if they charge $45 for a diagnosis then surely these same costs are covered within this? Whereas in the past I would call them immediately to take care of an issue and not question the cost, unfortunately going forward I will look elsewhere as they no longer have my faith and trust.

Suzie B.

1/13/2017

I was very disappointed with the way they handled the service call, I was never quoted a price and after the technician completed the work, I was presented with a bill over $500. When I called to find out more information about the pricing I was told that everything is lumped together and they could not give me a break down. When I asked why I didn't get a price quote before the work was started I was told that the job was too complicated and I should have told the technician that I didn't want the service and to remove the part. Are you kidding me!!!! I will never use them again or refer anyone to them.

Melissa O.

3/25/2015

If I could have given them no stars I would. I'm a Realtor and I had Bell Plumbing come out to clean and service a furnace that is not very old for a seller I was representing.
The technician named Deke after cleaning the furnace said there was a gas leak. Wanted to charge $600 plus for a new part and install it. I was suspicious because the furnace is only 5 to 7 years old. I asked him to show me the crack and he pointed to things that were not cracks, and then later admitted he did not know where the leak was. I called Xcel Energy to come out to check it out. They came out and could not find ANY leak whatsoever. The company would not remove the verbiage on the invoice about a leak which made it difficult to explain the new buyers of the home.

I think either the technician did not know what he was doing, did not know how to operate the equipment that detects leaks, or was plain lying. I wonder if Bell Plumbing gives incentives to their workers for adding additional items to service calls. I would never recommend them. To me it sure seamed like a scam.

Za S.

02/06/2014 12:00:00 SA

These guys are crooks. I called to ask about having a sink installed in my kitchen. They refused to give me even a ball park price as they needed to see what the sink looked like. I took the bait and they charged me $50 to come to my house. The plumber walked in pulled out a price book looked up sink instillation and told me it would cost $1200. No joke at all. I was straight up lied to on the phone and charged $50 for some guy to look up some pricing in a 3 ring binder.

Two days later I had the very same sink installed for $250.

Don't work with Bell Plumbing. Only thing they can unclog is your wallet.

Kimberlee M.

11/25/2016

Buyer beware! I don't write negative reviews too often but feel it is important to warn anyone who may be using Bell Plumbing in the future. My husband and I hire a lot of people to help us update and renovate our house and this is by far the worst experience we have had. We are currently in the middle of a kitchen remodel and hired bell to add additional recess lighting in our kitchen, and add an electrical outlet to our island. We had Bell referred to us through my husbands coworker. We called and they said it would be $49 for them to come out and give us an estimate. They said that if we ended up going with them, this charge would be waived. They sent out John and he was very nice and professional. He gave us a quote of $1600 and said that he could have it done by the end of the day. Not knowing any better we had him begin the work. Here is where the real problems began. While he was drilling the hole for the outlet on our island (a brand new island that had just been installed 2 days ago) he cut for the junction and splintered it up and down so much the electrical cover does not hide it. The guy did not tell my husband about it, instead my husband noticed it and asked him about. After my husband took a closer look he noticed that the guy was using a very dull blade(about as sharp as a butter knife). He was very apologetic and assured us that a manager will coming out to look at it Monday and that they will be making it right. Also, after the guy finished the work and left we noticed that he did not bother to clean up after himself. We have drywall and dust not only in our kitchen but all over the house. We went down to our basement and noticed it is all over the stairs and in our furnace room as well. Now call me crazy, but if I'm paying you $1600 to do a job I shouldn't have to pick up after someone and clean all of floors afterwards. I'm so disappointed in the work that we had done. The manager is supposed to be coming out on Monday to look at the island. We will be expressing our complaints during this time and see how they handle the situation...

Geronimo A.

10/27/2013

Awesome parts customer service! Informative staff and assistance after purchase! Great follow up help!

Kathy P.

9/25/2016

Unqualified contractors, outrageous prices, rude and dishonest office staff.

Following a home inspection report that said my new house needed the furnace cleaned and inspected, the A/C cleaned and leveled, and I wanted my laundry appliances installed. I called this company at the inspectors recommendation. Two contractors were going to be sent since they did not have one with both certifications available. The heating/AC contractor laid prone on the basement floor, reached in the lower compartment of the furnace and said if the furnace needed cleaning he would have expected to pull out a wad of fuzz. He said the best way to clean the A/C was with a hose and since I did not have a sprocket on the back of my condo, cleaning was not possible, but he could move rocks from the landscaping under the A/C to level it-10 minutes later I got a bill for $25O! Would check furnace IF I insisted for another $250. While the Bell contractor was writing my bill, I called the company to see where the other contractor was. I had the call on speaker. The receptionist said she now wanted this guy to handle the plumbing also and he loudly objected saying he was qualified. She hung up!

Today, 4 weeks later, my furnace has been red tagged(shut down!) by Xcel for corrosion on the flu which they found when looking for a gas leak. Xcel said the holes in the flu were so obvious there was no excuse for missing them. You can bet I won't call Bell to fix the problem.

Scott L.

4/23/2015

Fast service, but you better expect to have some extra $$$ when I heard it was $500 to replace a leaky faucet I started making phone calls while he was looking at the faucet - I found out the going rate is $200, price gouging, they still charged me $150.00, even with the new plumbing company I hired, Superior Services, I still came out $150 less than Bells original quote - shame on you Bell Plumbing!!!

Dan T.

2/26/2014

Well, it was 12 degrees last night and the furnace was out so they pretty much had me bent over. Called Bell at 4, guy arrived at 5:30PM so that was great, not gonna freeze tonight. Unfortunately where most companies main hours go till 7PM theirs is till 5 so here comes the big book of after hour pricing.

After diagnosing the problem very quickly as a bad ignitor the magic after hours book said that the $20 part and the 20 minutes of labor was going to be $581. No ifs, and's, or but's. It's what the book says. Oh and when it's after hours the trip charge is added on not just rolled into the repairs like it would have been before 5.

Just painful being taken advantage of like that. But with two cold children on a frigid night I didn't have a choice. Not sure how they sleep at night when they do that.

As for the tech, he was good and fast. Not sure he had a choice with the pricing. Seemed like it was company policy. He even seemed embarrassed quoting the price.

Long story short, they got the job done but lost a customer and any possible referral. They probably don't care but I figured I would let you all know. Avoid them if you can find anyone else to do it. The small mom and pops are almost always fair and do quality work.

I really wanted to give 2 stars because the tech was good but my back side is still hurting too much at this point.

Linda B.

8/14/2012

My 83 year old Mother as a repeat customer called Bell in Denver to fix a leaking running toilet and look at an outside leaking faucet.
to make a long story short two trucks and two repairmen descended (one in training)
They wrote a bid for $300.00+ to put a new kit inside the tank. another 300.00 to put a new turnoff and hose just outside the tank. and 325 to repair leaking outside faucet. I thought MOM had lost it when she called me but I have the written bid. I put in a stool kit for $23.00 and put two new washers in the outside faucet for less than $4.00 with the advice of Ace Hardware in Littleton. Honest to God ! It took me awhile since I had done neither before and I am a61 year old woman. But I did it. And they charged her $49.00 for the trip and she wrote them a check with both of them looming over her.they will not return it. I have asked. Shame on them ,

Linda Brott Littleton Co

Jenny A.

4/17/2011

I had my first experience with Bell when I found sewage-scented water raining down from the ceiling in my downstairs bathroom. Of course it happened to be on a Saturday afternoon, but since both of our bathrooms feed into the same busted drainage pipe it was vital to get some help out ASAP. I called Bell and they said they could have someone out after 4pm, and at 4pm Jim arrived at our door. He quickly took a look at things and determined that he could fix it, but he didn't have the correct size pipe in his truck and the warehouse was closed for the rest of the weekend. As we were despairing about not having toilets or showers for another 48 hours Jim made a quick call and found one of the warehouse guys who was willing to make an extra trip out with the needed parts. Outstanding! Jim fixed things up so that we at least had functional toilets for the night, and then he returned on Sunday and finished up the rest of the job.

Any company that is so willing to go above and beyond to make things happen is definitely worth 5 stars. The price was reasonable, especially considering the extra attention and that it was a weekend. Our house was built in 1928, so nothing is ever straight-forward, and Jim stopped before doing anything extra and made sure we were ok with the additional costs before proceeding. In the end, the work was complete, neat, and as promised. We will definitely call Bell again for any plumbing needs!

J T.

11/23/2015

Find literally ANY other place in town to spend your money. Bell is overpriced and they will not deliver on timelines that they promised. Their parts counter is rude and condescending. They have a fantastic show room that you should use only to get part numbers from and order it somewhere else.

Terry M.

09/08/2015 12:00:00 SA

Ordered new quartz counter tops about $8000. NOTHING but trouble. First they screwed up the order, tried to call no one available left voice mail, call never returned. Screwed up the sinks ordered, never got them to the fabricator. Not answering phones had to make a trip over. OH they won't get the bathroom sink in for 4 weeks, but installer coming in 4 days. Installers get here and they have no directions from Bell to remove old sink and counter gee it's on my contract. More called more voice mails, urg. Made deal with installers. Bell wants me to wait 3 weeks to get plumbing done, without kitchen/bathroom water. Mean while wanted $650 to do a minor repair on the evaporative cooler. I refused to pay $340 for the new $10 belt. Find some one with an honest hourly price and find some one else to do remodeling

Jason P.

10/25/2015

My hot water heater began running water out of the relief valve and down to the drain in my basement floor 24/7 and I noticed that my water bill had gone up by $50/month. I contacted Bell Plumbing on their website and they promptly responded so I set them up to check out my situation. The plumber diagnosed that the water pressure coming out of my faucets was too high and gave me a quote of $769 to replace the pressure reducing valve on my main waterline and $287 to replace the pressure release valve on the hot water heater. This seemed kind of high, I watched a Youtube video on how to reduce the pressure on a pressure reducing valve and completed the task in about 5 minutes. I spent $24 to buy a water pressure meter at the hardware store and determined that I successfully reduced it to the right amount. Next, I went on line and ordered a replacement pressure release valve for the hot water heater which cost $16 including shipping. I also watched a Youtube video on how to replace the pressure release valve on the hot water heater and expect it to take about 30 minutes at the most. Bottom line, this company is a bunch of ABSOLUTE WOLVES!!!!! Rather than try to trouble shoot and fix the problem, they automatically wanted to replace it, by the way, the replacement pressure reducing valve sells for less than $50 at the hardware store.

David B.

7/30/2014

For my master bathroom remodel the best I can describe my experience with Bell is they are overpriced, have no quality, and add no value to the process.

Only one item for the master bathroom remodel was done correctly the first time. So inspect everything that is done. They cover up and tried to hide issues and would never say a word. They have no control over the vendors they use and their quality. They never inspected the work the vendors did on my job.

They have been in the business for a long time and cannot provide the steps they use from beginning to end. Also beware as the vendors on my job just showed up and we had no clue as to who they were. More importantly, the vendors were just given an order but provided no additional information from Bell - so be prepared to provide all guidance as Bell will not be there with the Vendor. You are on your own.

They will not communicate to the customer and more importantly if you have issues and escalate the issue, the Upper Management will listen to you and then never follow up or talk to you. They do not care about the customer.

They have a great sales pitch and flashy showroom but there is nothing beyond the flashy showroom as the quality is in the toilet.

Bottom line - AVOID BELL AT ALL COSTS for any service.

Alternative: Find the vendors they use and go directly to them. In the end you are working with the vendors directly anyways.

Brett L.

7/23/2018

I called Bell as they had good reviews online, and I have a water heater that ruptured. I called on a Saturday and explained that I wanted two quotes - one for a replacement of both water heaters, and one for a tankless. The ruptured tank is one of two in series, and both are 22 years old. I was told the service person would be by between 3-5pm, and I specifically asked if there was a trip charge or whether it was a free estimate. I was told that it was free. Matt showed up at 6pm, he looked briefly at the setup, told me he couldn't price a tankless as a specialist would need to come out, but gave me a quote for the two 50 gal tanks at $5,000 - $2,500 each. The water heaters are at most $600 each at retail, so Bell wanted $3,800 in labor to install two water heaters. After looking at his quote , I said no, that is ridiculous. He then asked me if I had been informed about the $49 trip fee! I already had a quote from another service company for $2,500 FOR BOTH. Bell needs to take a look at their pricing (and make sure that their customer service and techs are on the same page), I will never call them again.

John B.

1/31/2010

I wake up this morning and it's 52 degrees in the house. The thermostat sets back at night, but not that much! Nothing I do at the thermostat makes the furnace wake up. I go downstairs and can see the pilot is on, but beyond that I'm lost. Uh oh, it's 6:30am Sunday, it's January, and my furnace is broken. I resist the urge to strike it with a large heavy object.

I call about a half dozen firms that advertise 24/7 emergency furnace repairs for standard rates. Yeah, they'll all come out; no they can't say when they'll be here but it will be no sooner than mid afternoon and maybe as late as early evening. The only one who will make an appointment gives me a window between 5pm and 7pm. No thanks, it's cold in here.

I remembered that about six years ago Bell Plumbing and Heating had fixed my central A/C for a reasonable price. It's still plugging along. So I called them. Yes, they work Sundays for double their normal rates. They can be here in an hour.

Right on schedule, a really nice guy named Jeff is in my basement and 15 minutes later I have heat pouring from my vents. He even let me look over his shoulder, and patiently explained to me what was wrong, and how the part he was replacing worked. Total bill - $238.00, including the $15 part. Not cheap, but less than twice what the other places were going to charge me just to come out and diagnose the problem. Plus, I didn't have to spend my day in a jacket, gloves and hat waiting for the furnace guy.

My wife has stopped complaining about the cold, and my dog is sleeping peacefully next to the vent in the den. Life is good!

Sherin S.

7/30/2012

My mom took apart her sink and couldn't figure out how to put it back together. After being unsuccessful at Ace we drove out to Aurora to come to these guys and it was worth the drive! They were super friendly and helpful. Within minutes they assembled the faucet part. Thank you!

Violet J.

3/14/2014

I had water leaking in my basement. I called one of the big reliables-Bell. I know they're expensive but I wanted to get it done right and quickly. After spending $298 for the first diagnosis and about an hour worth of time (diagnosis was that it was a caulking problem which was fixed), and a second trip that involved resealing the tub drain for $168 and took about 15 minutes, I'm still sitting here with water in my basement. I also had a single handle shower cartridge replaced on that second trip which took about 20 minutes and cost a WHOOPING $384. What could I do? He was already there and I needed one working shower.

I had used Bell before, but I will never use them again.

Andrew C.

03/12/2014 12:00:00 SA

While the plumbing business can in general be a rip off, my experience with this company was worse than I could have expected. I needed the temperature and pressure valve replaced on my hot water heater. After trying to up sell me on a brand new water heater, as well as indicate other non-code issues in my 8 year old building, I was charged $400 for 20 minutes of work, and a valve that you can buy at home depot for $20. Complete rip off, I will never use this company again.

Jill L.

12/03/2015 12:00:00 SA

Bell provided excellent service. The technician was extremely helpful and professional. He diagnosed the problem and returned two days later with the part which had to be ordered. The installation took about an hour and he did a great job. Thank you so much.

Lori R.

8/22/2013

I had used Bell Plumbing for all of the seven + years I lived in my home. I used them exclusively for clearing my sewer line (which I have to do every 1-1/2 to 2 yrs because of root growth) and purchased a water heater from them and had them install it. I had good enough service (one no show, one very late arrival) until recently.....

Several months ago, I had Bell come out and give me an estimate to fix an issue I was having with my shower, and while there, clear out the sewer line. I received the bid beforehand, agreed to the terms, and then the guy determined -- after five hours of work! -- that the shower issue could not be fixed as bid. To make a long story short, as he was starting to leave, I reminded him that the sewer line had to be cleared still. Although we were both tired of him being there, he trudged down to the basement and in record fast time, cleared my line. I questioned the speed and therefore, the quality of the work at that point, only to be told that it was clear. Period. How are you possibly going to argue with him?! He discounted the original quote and went home for the day - I'm sure, quite exhausted.

About a month and a half later, my sewer backed up into my basement. I naturally called Bell, explained the above, and they sent someone out. The guy that arrived was very nice, and after evaluating the situation handed me an estimate of almost $400! Not wanting to shoot the messenger, I spoke at length with his supervisor. Ultimately, I was told that the best Bell could offer me was to give me a discount on sewer exploration to pinpoint the problem location in my sewer line. Really?! I paid you hundreds of dollars for work that was clearly sub-par, and you want to charge me another $400 to clean up what should have been done correctly in the first place, but you can offer me a discount on work I don't need? I know what's wrong with my sewer line and that's why I hired you to come out and take care of it months ago!

I was furious for weeks after this event! I was a seven+ year customer and Bell lost my business in one half hour! I will NEVER use them again for anything. I hired a guy that only clears sewer lines, he came out, cleared the line, charged me 1/3 of what Bell ever charged me, and I haven't had a problem since. I'll hire him every time from here on out. I tell everyone that will listen about this very discouraging, disappointing experience I had with Bell Plumbing just so you know........

Jim L.

11/17/2015

Excellent and reliable. I would much rather deal with a reputable, well-established and locally owned company like Bell. I have confidence in them.

George T.

05/03/2016 12:00:00 SA

$399 to change out a Rheem furnace igniter - are you kidding???? The igniter went out in my rental and my tenants needed heat. After researching the issue online and testing a couple things, it was determined the issue was an open igniter. It shows it is very simple to change and the part is $20 on Amazon. I would do it my self, but I am not in town so I needed to find a company that could take on this simple task for a FAIR price I called a few companies and Pro line gave me an estimate of $180-$240 prior to being sent out. Bell said their technician would have to see it before they could determine the exact cost, but they should be competitive. Supposedly,the $49 trip charge would be waived if they did the work, and the technician would call with a cost after determining the problem. I decided to use them because of high ratings. WHAT A MISTAKE - I SHOULD HAVE USED PRO LINE!!! The technician called back and it was the igniter (DUH) and it was going to cost $399. I did not agree with that and said I need to talk to the service manager prior to letting him start. I called, left 2-3 messages and never heard from the service manager, Steve. I SHOULD HAVE LEFT THE TECHNICIAN HANGING AT THE SITE LIKE STEVE DID ME. But, it was not the technician's fault. So, I did not want him to do the work but felt forced into it because if he left, they would charge me the $49 and after that, paying for someone else to do it was going to end up costing more. Plus, the tenants still needed heat. Steve did not call back until I called again and left messages. He told me they cost so much because they are a big company, they pay lots of liability insurance costs, they are part of a union, they have lots of certifications costs, blah, blah, blah. I requested a technician to perform a simple task of replacing an igniter, not a brain surgeon to stitch a minor cut. The technician worked about an hour - so, subtracting the cost of the part, $20, that equates to a bill rate of $379/hr. Even marking up the part cost 100% and adding the trip charge it still comes to over $300/hr. I told Steve I was willing to pay a fair cost of $225, but not his outrageous cost. I told them to take my credit card information off file, and he just replied, I guess you can dispute it, but we are charging you. Not that's customer service. Don't worry Steve, an dispute will be coming your way and you have lost this client forever. I hope the rest of you that read this realize there are a lot of fair contractors out there, and you decide NOT TO USE BELL HOME SOLUTIONS FOR ANYTHING!!!

Jane J.

1/23/2016

I called Bell when both of our water heaters stopped working. They came out in just a few hours, arrived right on schedule, explained the problem and gave me a quote on the spot. Within a couple of hours the old water heaters were gone and we had hot water. Thanks for making this so easy!

Sharon M.

1/18/2016

My experience with Bell Plumbing from start to finish was so pleasant. Bridget contacted me just minutes after I submitted my online query. She scheduled the day and time I requested. On the afternoon of the appointment DJ called to let me know Cecil was 20 minutes away. Cecil arrived precisely on time and he was so kind and thorough He gave me a tip that allowed me to fix my kitchen sink issue myself then unclogged the bathroom sink and told me how to keep it clear going forward. Really great service, worth every penny!

Kat Z.

1/23/2013

I just had Dean to my home and my experience was surprisingly pleasant. I had no idea what to expect as fix for my problem and though we decided to not do the work immediately he did get me scheduled for a Saturday at regular hour rates AND I have a clear expectation of how how long he needs to be in my home and I have my price upfront. My mind is now at ease!

John L.

12/20/2015

Scheduled an after hours appt for emergency plumbing service. Bell provided 2-hr appt window in the evening. My wife & I cxl'd dinner plans to be home. Unfortunately, Bell did not show for their appt. They did not call. So Bell does not get good Yelp review.

Mike H.

8/25/2013

They were able to come out the same day that my ac unit decided to quit working. Chris was able to quickky diagnose the problem and get the ac unit up and running within a matter of minutes. Service was fast and professional, but more importantly my ac works now.

Jay M.

11/10/2012 12:00:00 SA

Company has a good selection and expertise but falls short in the communication department. I wouldn't purchase here again.

S G.

02/11/2017 12:00:00 SA

Revised: Initially, shoddy installation of a new HVAC system resulted in damaging our hardwood floors, custom cabinetry and baseboards. After eight weeks, we still do not have all the repairs completed. Bell Home Solutions did admit their crew was careless and caused the flooding and is covering the expenses. We selected Bell even though their quote was higher than elsewhere because they reportedly have a reputation for quality work. And maybe there are plenty of satisfied customers. However they turned our home into a disaster; it has been a slow road to putting our home back in order. So this is not a case of price gouging, or a repair that was done poorly--they botched the installation of a new, $15K HVAC system. A technician from their company that had to return twice to repair two separate leaks, admitted that the work done by others at Bell was poor. Despite a horrendous start, Bell did eventually repaire all that was damaged, and after two attempts, got the HVAC system to operate--and it does so now flawlessly. It's too bad that it was such a long period to get it right. To Bell's credit, they followed through with their promise to make everything right. So I upgraded their rating from one to three stars.

John R.

8/19/2014

Greg R was a very skilled technician. Greg arrived at my house I explained the issues and he went through each problem in detail and how he was going to fix the problem. Greg finished quickly and accurately and showed me the broken parts. I was please with the service and also the cost that was reasonable for the time spent on these complex jobs.

Lisa F.

05/06/2013 12:00:00 SA

Horrible customer service. We had used Bell Plumbing off and on for the past 10 years. I had them come out to give us an estimate on replacing our hose bib on our outside faucet. The tech that came out, Doug, proceeded to give me a quote for repair of $345.14 and here's what got me $144.09 to cut a hole in our drywall! Are you kidding me?!? BTW, these are their discounted rates according to their books because of a multiple service discount. The biggest problem I had is that, for the first time, I really felt like I was getting screwed because I'm a woman. He rude, condescending, and unprofessional. He wouldn't sell me product off of his van because it was his inventory. Excuse me, what isn't that why you have inventory?

On top of it all, since their supervisor was out of the office they had the President of the company call me. He's just as bad. NEVER ONCE did I hear an apology leave his lips to apologize for his employee's bad attitude, but I was basically told that they don't discount (they have for me each time I've used them in the past) and what great product they have (Is that why I'm replacing the bib they put on there two years ago?).

He did apologize to me for ME not thinking I a received satisfactory service visit. REALLY??

I will NEVER use Bell Plumbing again, and I will make sure that all my friends on all social media know!

FYI - I found another company that came out right away (not in a week) and fixed the problem for $187 tax, hardware, and hole cutting included.

Bell Plumbing Sucks!

Leia U.

7/15/2015

I'm disappointed with the install process for my new air-conditioning unit. I chose Bell Plumbing (even though it was more expensive) as I was assured how efficient the install process would be. The initial installation was okay but the technician was supposed to return to follow up and complete the testing for the Xcel Energy rebate. After waiting three weeks for a call, I had to call three times before I got a response. I was told they lost track of my file. Then, once the appointment for the testing came, the technician was grumpy and seemed very annoyed that I requested he wear shoe covers when he was walking over my new white carpet. I am extremely disappointed with the customer service, with the sole exception of my initial estimator (Lance). Also, I think it is horrible that they took my second payment before the final work was complete. While I was hoping for efficiency, I will still not be done as I am sure it will take several calls to get my rebate paperwork processed. I don't think I can legitimately recommend this company to famiky, friends or colleagues.

Nick P.

12/13/2013

Con artist who don't honor their warranties. It took the 5 different trips to install a basic humidifier and 3 different workers. It still didn't work right so I called bp air to fix it. Bell charges me a bunch of money and made up a story that I did something to the humidifier or modified their work.. Maybe it was the 3 repair men you had out not knowing what they were doing?

P F.

7/29/2014

My neighbor recommended Bell because her family has used them for over 25 years. They just charged me $518 for a new disposal ( that includes installation ). According to the WasteKing website the disposal cost is $115. After speaking with Greg Bell the $518 is justified because they had to drive to my house and that he uses union plumbers. My conversation with Greg Bell was upsetting at least - he sounds like the spoiled brat who was next in line to take over daddy's business. Make sure you ask the cost before calling Bell.

Jeff C.

6/30/2015

We purchased over 5k worth of items from Bell to update the guest bathroom, we made the purchase. Everything came in but the vanity and countertop. It will be 3 additional weeks from the original time it was suppose to arrive. I can deal with that. My problem with them is the lack of communication. It does not matter if you phone them a 8:30 am or 3:00 pm you can never get anyone on the phone. I feel for the receptionist because all she does is field phone calls for the rest of the people working there! I will say that the showroom was excellent with many fixtures and items set up to give you ideas. We are going to update the master bathroom soon but I am going to use someone else.

Teresa I.

10/05/2014 12:00:00 SA

After Best Buy nearly blew up our house with a shoddy stove installation and Xcel shutting down our gas service at the meter because of the leak, Bell came in quickly and efficiently to bring the install up to code, fix the shut off valve and turn the gas back on. This was not an emergency call. I made my husband sit at home with two kids and no hot water while I stayed in a hotel in New York, but when the appointment was scheduled, everything was on time and he was done in time for me to cook dinner.

Sharon P.

2/20/2015

Made an appointment for an electrical estimate and was given a two hour window. I sat at home waiting during that two-hours and when it passed called Bell Home Solutions. I was told that the technician had just finished a job and would be on his way. So much for a two-hour window. It would have been better if I'd had received a call earlier saying that he was held up and I could have planned accordingly. If this is the kind of service given then i definitely do not want to do business with them and will be calling someone else.

Lenny M.

11/15/2016

Wanted to have my outside faucets replaced and get a quote on installing a utility sink in my basement. Bell came out the day after I called. Kurt (the service pro) was real personable and knowledgeable. He gave me what I thought was a pretty reasonable price for all the work. I needed to go and get the sink so we agreed he would come back in a couple of days and do everything at once. He finished in just a couple of hours. I didn't check the faucets when he was done cause it was dark and the next day one of them leaked just a drop or two when I hooked up a hose and turned it on. I knew it just needed a slight adjustment with a wrench but because it was a new install I didn't want to do it myself so I had them come back. When Kurt came back I asked if he could repair a toilet which I had been having trouble with and he agreed. He completed that in about 15 minutes. Real happy with the service. Their prices may be a little high but I wanted the work done right away and didn't get any other quotes.

Paul R.

5/28/2012

On March 23, 2012 Bell Heating & Plumbing arrived at our house for a service call on our water heater that had water flowing from two places on the bottom. The service technician, looked at the water heater and stated that the supply piping had been installed improperly. He stated that water was leaking at the connections and water had saturated the insulation and was now draining through the interior to bottom of the heater. The heater was 10 years old (and had a 12 year warranty). The installation had been permitted and inspected by the City of Aurora Building department and had passed inspection. We asked if the water heater should be replaced. The technician assured us that if they replaced the pipes and connections the water heater would probably last another five years.

We asked again if it wouldn't be cost effective to just replace the heater because of its age and there was a concern of mold having formed in the saturated insulation. Again, we were assured that it would last another five years if we changed out the copper pipes and connections. We agreed to have the work done. The technician then offered to sign us up for Bell's Value Plan and with the work being done that day, we would already recoup the money paid for the program. We signed up for the program. A water heater repair total of $419.00. This was on top of the $681.39 for toilet maintenance\rebuild, quite the day for Bell.

Four weeks later the water heater was leaking again. We called Bell and requested that the water heater be inspected for the same problem. That technician told us we needed to have the water heater replaced.

We were willing to replace the heater, but did not feel we should have to pay for the installation because the original technician mislead us regarding the replacement of the water heater and the fact that if a new heater was installed all the copper fixtures used in the fix of the old heater would have to be discarded and additional new connections installed. The technician encouraged us to call Greg Palmer for resolution.

The Mr. Palmer told us we should seek replacement through the warranty. I explained that we would have to take the heater to Home Depot and then the replacement would be prorated. Not worth the effort for only 2 years left on the warranty. Additionally, we would be without a water heater during the resolution time.

Mr. Palmer had looked up our service records before my call. He noted when he spoke with me that we had been steady customers for the past ten years. However, he stated that he did not believe that the technician did anything wrong - even though he misled us and even discouraged us from just replacing the water heater during the service call. Apparently the previous ten years as customers did not benefit us.

We had Excel install a new water heater because we had lost faith in Bell. Per code the new company had to install all new pipes for the water heater. All the work that Bell did was essentially thrown away.

Buyer beware is definitely the case.

Roy P.

3/28/2017

WARNING this is what happened to me: I needed to replace two 50 gallon water heaters, and the Bell technician used an ipad to determine pricing, and I touched the screen and accepted. I was told a copy of the work order would be sent to me right away by email, but it never arrived. I only got a credit card receipt emailed to me for my $3,027 payment. I followed up with customer service later, and was able to get a copy of the work order, and discovered a 48 gallon water heater had been installed, instead of the 65 gallon I thought I was getting. I also tried to get a copy of my warranty for my files but was told that the service tech had not entered it into the ipad so I could not get a copy of my written warranty. Frustrated, I checked prices of a 48 gallon water heater online and found out the retail price was $1059. Wholesale would be $800? $700? My water heater plus 2.5 hour installation and 3' duct was $3,027. If you are going to use this company my advice is GET IT UP FRONT and IN WRITING. You need paperwork in your hand listing exactly what products you are getting, the price and what your warranty is. If you don't get it in writing and in your hands before the work starts you have no proof of anything.

Chad L.

08/12/2014 12:00:00 SA

I contracted with Bell Plumbing for some extensive sewage-line repair work which involved concrete removal. The workers were scheduled to arrive around 8:00-8:30am. No one ever showed. No one at the office had any answers or explanation. The project coordinator was out of the office. At 1:00pm I received a call from Bell's president who, like his employees, had no explanation or answers. He vaguely blamed a subcontractor. Keep in mind that I met with representatives from Bell on two prior occasions to survey and estimate the job. Just a total waste of time.

John K.

03/06/2014 12:00:00 SA

Hopefully you read this before making the same mistake I did. Bell Plumbing & Heating Company charged me $600 for a simple garbage disposal repair, search for any other plumber and you'll save money! BEWARE OF BELL PLUMBING & HEATING COMPANY!!!!

Leslie M.

11/24/2010

My problems started when a painter noticed a gas smell in my house. I called Xcel Energy, who showed up at my house when I wasn't there, tagged my meter and shut off my gas. I'm a single mom with two kids. We had no heat or hot water with very cold weather coming. I called a general contractor friend who recommended Bell Plumbing and Heating. He said they are a very reputable firm and would have a lot of crews on hand who might be able to help me quickly. I called and spoke first with Linda, who immediately offered her help and sympathies. As with most HVAC firms, they were slammed due to the cold weather. Pat, the manager, agreed to meet me at my house the next day at 7:00 am (he was booked the rest of the day). A team was out that day and spent the next two days discovering 8 gas leaks. Everything was fixed promptly. Everyone associated with the project was respectful and kept me posted. Even though they had to cut through drywall, they cleaned up afterwards. I can't say enough wonderful things about Bell. I felt like I was in good hands throughout the entire process. It was an expensive problem and I'm sure I could've found a cheaper solution, but I know that the work was done to very high standards and I won't ever worry that the work was doesn't right. Not to mention the very quick response and incredible concern shown by everyone there. I am a huge fan and extremely grateful for the quality employees at Bell.

Kyle C.

8/29/2014

Quality service - Greg came over to fix a broken AC in the morning, I had to bounce to a meeting so we had to cut things short before everything was fixed, but he gladly came back later in the afternoon to finish the fix. Was very thorough and friendly. Would definitely recommend Bell. Only reason not giving 5 stars is that it was decently pricey for a new condensation pump.

Jerry M.

1/14/2015

Called them because the water flow in my full-house humidifier had stopped. The service tech told me the solenoid needed replacement but he didn't have one on the truck. He came back the next day and spent a total of 10 minutes replacing it, which required switching two wires and two nuts. Something so simple anyone could have done it. The bill was $700., which was more than I could have paid for a new humidifier. When I checked with the humidifier manufacturer, I could have bought the part directly for a dollar. I call the manager at Bell and he arrogantly informed me that he felt their company was worth it. I would never recommend them for anything!

Trish D.

6/19/2014

Tom D

Recently had Bell come out for an AC that suddenly stopped putting out cold air. The polite technician arrived promptly, I told him the AC stopped putting out cold air but the unit outside seemed to be running. After 5 minutes of assessing the outside unit with gauges and never going to the basement, he stated that he would try adding more vapor refrigerant. This would cost $365 and there was a chance it would not solve the problem. Even if it did not solve the problem it would still cost $365. I agreed to this. Literally, no more than 8-9 minutes later he told me that this didn't work and went into a very lengthy explanation as to why this was. He also said he was going to keep the off plug out since there was no point in running it. I asked him to keep it plugged in and I would turn it off at the thermostat. He told me the next step was either a $2300 diagnostic procedure to look and clear for blocks in the system or a brand new system that would start at $4200 and upwards. After more discussion I complained that $365 seemed steep for 15 minutes of time and no fixing of the unit. He said he would call his manager to see if he could reduce it. After a few minutes he stated he was able to only change me $232, this supposedly was the cost of materials only. I wrote a check. We then had further discussion about what was wrong with the unit and he reiterated that my options were $2300 diagnostic/.flushing procedure with no guarantee it would work or a brand new system. I thanked him and he left. Ten minutes afterwards, he called me and said he thought of something new and would be right back at no charge to me. He arrived and stated he would try liquid refrigerant (or something to that effect). He took 10-15 minutes and stated the gauges still weren't right but it might help. He was then forced to leave due to lightening. My AC is now working perfectly. I might add that I live in an upscale neighborhood.

Mike T.

9/15/2009

I bought a water faucet from their to replace the one by my front door with.
After contacting another company and having them scheduled to do the replacement.
The salesman at bell was upset I wasn't using them instead but I bought the replacement faucet there anyway instead of home depot.
The plumber I hired sweated in the new faucet only to discover when we turn on the new water faucet it had water pouring out of a defective seam in it.
The on site plumber replaced the defective one with a new one from his truck.
Then took off the brand new one from bell and showed me where the seam wasn't properly sealed and where it was leaking from.
Contacted Bell Plumbing about a refund and was told we don't give refunds and blamed the other plumber for the seam not being right and that he broke the faucet and we were trying to cheat Bell Plumbing.
So much for doing the right thing with a defective part I contacted my credit card company and now we leave it up to them to help correct this problem.
I tried to support a mom and pop company in the age of the big box stores and this was how I was treated.
Do yourself a favor don't buy or hire these guys for any plumbing needs.
You will avoid alot of problems later on down the road.
I usually can't be bother writing about problems but these guy really ticked me off and I want everyone else to avoid the problems I encountered with this company.

Desi P.

1/21/2014

No stars for Bell!!! I saw Yelp showed five 5-star reviews for this company so called them. My Carrier furnace had a broken igniter and a different company I had previously dealt with couldn't come till tomorrow. The previous company had quoted me $295 to fix it. The Bell tech came, confirmed the problem, & wanted $385. Instead I paid the $49 service call fee & sent him packing, I'd rather give my business to a company that doesn't overcharge. The tech said they're more expensive because they have staff with more experience but I don't believe it or care. Yep, more experience in overcharging!!! By the way, I went back & looked at Yelp's reviews & they had a link to less relevant reviews. I clicked it and there are a ton of bad reviews on Bell in the less relevant section. Why are they less relevant???? Seems kind of fishy that only the 5-star reviews show up when you first look at a company. I'll always look at ALL the reviews in the future.

Ashley W.

01/04/2014 12:00:00 SA

Knowledgeable and friendly staff! They replaced my crawl space water heater. Pricing was about average. I would definitely use them again.

John D.

6/13/2014

Total SCAM.Would not give quote over phone. 500.00 to replace 20.00 shower cartrage. 49.00 RIP OFF service charge,just look in the book for quote.STAY AWAY

Andrew S.

1/23/2014

I would strongly urge everyone to avoid using Bell Heating & Plumbing for any emergency repairs. During a recent cold snap I had a copper line break that was part of my baseboard heating system. When I called Bell, they could come to my house, but as a policy, they would not give me any estimates over the phone even though they have flat rate prices for every fix imaginable (more on that later). They clearly want to get to your house so you feel obligated to agree to fixes at outlandish prices. For full disclosure, I discovered the leak when I came home from work, and Bell was able to service my call after hours. I would expect to pay a premium for such work, but not to such an extreme.

As for the actual plumbing work, I had already identified the leak areas prior to the technician arriving. Part of the leak was where copper pipe rounded a corner in the house through a section of drywall. The flat rate I paid to expose frozen pipe? $407. The work involved? Taking a crowbar to the wall to break maybe 2 square feet of drywall which took maybe 5 minutes. (This first charge was the only charge I was informed of in advance, by the way. All other charges were presented to me when the technician was leaving). Next up, the technician needed to fix the broken piping. During this work, he removed a section of heating register (the part that actually dissipates heat into your house) that was only replaced with straight copper pipe, something that would need to be replaced again later. He welded in two small sections of new copper pipe (~3 or 4 feet worth for a total material cost of about $10 at home depot). This took an hour plus, especially since some welds leaked the first time the system was reloaded. The Freeze Break flat rate? $597. The final step of the puzzle is draining and purging the system. As part of filling back up the heating lines, you must first remove all air from the lines. This takes some time (maybe an hour), because you have run water through all the lines and slowly bleed out all the air, and then you have to add enough water back to the system to get it at the right pressure. The Drain and Purge flat rate? $220. So everything included, we are talking about over $1200 in charges for a few hours of service (including drive times and some time to look over the system upon arrival) and about $10 worth of material.

At first, I chalked up these charges to just being an expensive after hours call, but it was only when I started asking around to other plumbers that I really started questioning the service. First of all, by not replacing the register, the heating capacity in my home was reduced. I even placed several calls back to Bell for quotes on fixing the register, but never received a call back from the technician. The second mistake I came to discover is that no glycol (antifreeze) was put back in my heating lines which is a best practice for boiler systems. Without the antifreeze, I ended up having a burst pipe again a month later in the same spot that was repaired (the piping with no register), even when I was extremely sensitive about keeping my heat pumped up in the house after my previous incident.

That was it for my dealings with Bell. I called up another outfit when my second break occurred (Mountain Aire, if you must know). They basically did the same repair, only it was completed correctly. They installed a new register, fixed broken pipe, improved my system by installing several ball valves so I could have greater control over my system, and then purged my system and reloaded it WITH a glycol solution. So with material (register, copper pipe, ball valves, and glycol), and a few hours of work, I got a bill for $526.50 ($215 of which is material). Admittedly, this call was handled during the day, but they did respond immediately.

Once you remove material cost (since Bell's was negligible), we're talking about almost a $900 difference in price for the EXACT SAME SERVICE between two companies. Is the after hours premium worth that much, or is this price gouging a customer in a vulnerable position? I've made up my mind, and I won't be using Bell's services in the future.

Dawn K.

12/03/2012 12:00:00 SA

I used to be a fan of Bell - that's when they seemed to be fair and honorable. We used this company for 15+ years so when we had a repair necessary, we called them. We were OVERCHARGED and UNDERSERVICED. We called to complain but no one cared. I will NEVER recommend Bell again

Chris C.

4/18/2014

Terrible!!!! I had them give me an estimate for cleaning out my sewer. They told me it would cost almost $800.00 When other guys do it for $140.00 The plumber had a terrible attitude as well.

Carol R.

04/01/2013 12:00:00 SA

We received great service from Bob Dempsey, Remodel manager at Bell and especially from the tech that took care of our shower plumbing, Nathan. I would highly recommend Bell Plumbing. Bob and Nathan stayed on top of our project, even though it was a small one and made sure it was completed to our utmost satisfaction.

Sarah H.

06/12/2016 12:00:00 SA

Never been so disappointed in a company who I know hires union workers. First exp with bell was for a shower door. Guy came out gave me quote and then all the work including measuring was done by another company. No one when I meet with them could figure out how to do the advertised financing. So that never happened. I dealt more with the other company then bell no follow up except for payment. Thought OK will try them again. Want to support labor jobs. Wanted a quote for a new water heater. They came out to replace it really no quote just did it with a water heater in the truck. they no longer use Rheem either which made me sad. They installed it made a mess of the floor tracking in outside debris. Gave the guy a credit card he wrote everything down. Never showed up on my credit card statement. While all that was happening I get something in the mail saying I have to have it inspected. That was never mentioned to me by the installer. Again he claims no financing even after it says so on website. I had to call them to make them run my credit card almost a month after install. A/C was not working guy came out. Sold me on the bell value plan. I did it. He knew there was a leak but wanted to see how bad it was this time next year. Said they would call me a month before the bell value rate deal expires so I can renew it and then I can have them come out. Well it has been a year no call and A/c doesn't work again. So I decided to call Gary cause it says on the back of the letter if you are satisfied call me directly. He is one of the owners. Called at 8 am. He called me back at 430 on a Friday. I can no longer support Bell and it breaks my heart cause I know some good people work there but the treatment and service stinks!

Nancy G.

1/16/2014

Greg Schulte with Bell Plumbing was very accommodating, punctual, and thorough. Would highly recommend for large and small-scale jobs.

Karen G.

06/06/2013 12:00:00 SA

In January I had Bell come to repair a hole in a waste pipe in my bathroom. The drywall had already been removed and the hole was exposed and didn't need anything other than to have a section of the pipe replaced. I was charged $856 for the repair, which took less than half an hour. When I sent them an email complaining about the charges I was ignored. I think that their charges were exorbitant and ridiculous. I won't be using them again and I am telling everyone I know that they over charge for their services.

Gary P.

12/26/2012

On Christmas Eve the bearings in our furnace fan motor started making noise and over heating. It was turned off during Christmas day. On the26th, Bell came out to inspect the item and confirmed my diagnosis. After bulls**ting about being a high efficiency part (Motor bearing/fan) he provided a written quote of $848.92 , installed and $187.58 to go get the part from his shop. for a total of $1036. I removed the fan/motor myself, oiled the bearing and re-installed in 45 minutes without removing my tie. Total parts cost: $2.37. Really? I would have paid his hourly rate to oil the bearings, but no they want to stick the client with a big bill and earn their profit.

Bob S.

7/23/2013

I called to have work done on my home after a fire. Two messages to Karen and I never got a call back. We are now renting a house after our fire where the owner spent $13 grand to have AC installed and we keep getting excuses as to why the house is 81 degrees. Finally today after the 3rd repair man was out he gave us 3 more excuses then he realized the second stage on the ac was not kicking on but the repair man admitted he did not know how he got it to turn on. I just hope it keeps working.

John M.

11/04/2009 12:00:00 SA

After having several contractors bid on the installation of my clawfoot tub, I had to deal with lots of missed appointments, no call backs, and people being late even when i was trying to give them money!
The installation required some creative movement of the existing drain and supply lines. The location of these was in a very precarious spot and several people told me they may have to tear out walls and ceilings in my finished basement to get it done.
I called Bell and Pat Hughes came out and talked through an approach that made the most sense. The quote was higher than everyone else, but the warranties on my tub and fixtures was only good if installed by licensed plumbers, which Bell plumbers are.
I felt good about going with Bell but was still holding my breath after being burned on a previous project that never ended, never completed, and the contractor left me to try and track down his workers to show up myself.
Bell had crew manager call me and tell me the installation would take 3 seperate trips and would take 3 days. Each day someone would show up at 9. Fast forward...
Their guys were early every day, completed everything on time and moved a 350lb tub in without so much as a scratch to a wall and even hauled off my own materials that I had.
I can't tell you how happy I am with their service, timeliness, and their respect for leaving no trace.
I would recommend them to anyone for any remodeling project. The extra $$ will save you headaches and may wind up being cheaper in the long run.

Katelin K.

01/05/2014 12:00:00 SA

Today we called Bell Plumbing because our heater went out, the guy that showed up was not friendly at all. He was very rude and not kind. He went to look at the furnace, I go down about 5-10 min after he went down to ask him what he thought the problem was, he was very short with me and said I'm getting to it I'll be here a while longer. So I went back up stairs, shortly after he followed me, sat at the table, he wouldn't give me an invoice so I could see what the problem was, he wouldn't tell me what the problem was. Finally after asking a few times, he finally gave me an invoice, didn't really go over anything with me. He charged me the $75 just for coming to look at it and he left. He didn't care about me or my family, we have a new born baby in the house. He was very rude, all he cared about was getting the money and leaving. This company is beyond over priced, they want to charge $1600 for work that other companies are only charging $400. I will never be calling this company again, and I will not recommend them to anyone!

Kelly H.

6/25/2013

Recently, one of our clients was greatly taken advantage of by Bell Plumbing. We are a general contractor and have had a relationship with this particular client for quite some time. Over a weekend, the client was experiencing some issues with their evaporative cooler. While Bell Plumbing justifiably charged a start up fee for this unit, they also charged her a separate fee of $299.67 to replace several screws and a 3/4 PVC 90. Not only did they charge her an outrageous amount for this service, they put an enormous amount of pressure on her to complete it that day leaving her without a second opinion. Upon contacting Bell Plumbing, they were completely unwilling to waiver on the price of this service, even though they wouldn't admit that it was completely fair or reasonable. Please contact another company for any and all of your plumbing issues or, in the least, be sure to compare their rates and customer service with others in the area.

Bruce W.

9/24/2013

Why I will NEVER call Bell plumbing again. Today a hose bib, that is the piece where you hook up an outside hose to your outside faucet, blew apart. After 34 years, I guess it was time for the cheap plastic faucet to break. Water was shooting outside and so I shut off the water to the house. My wife stayed home and I told her to call Bell plumbing, a name I thought you could trust. The service tech showed up and said no, I don't need to get in the house I can fix it all from outside. He gave her an estimate based on THE BOOK. Seems all jobs are flat rate from THE BOOK. He took out a brass kit and swapped out the few pieces, $50 MAX for the parts. He did all this in less than 30 min. My flat rate price- $385! That's right $385! He did no soldering nor any pipe replacement for that matter just the pieces inside and the end piece where the faucet is turned on and the hose hooks up. When I called to complain about the price, the service manager explained to me that they charge a flat rate for different jobs and that under the flat rate if they had to do more work or replace more inside the house then I would not have had to pay. AND I was paying for their warranty, that right we guarantee our work for 2 years. I more than expressed my dissatisfaction with the price I paid. I assured him that the only way Bell would get back into my home was to do the warranty work. Then I called Tonia and asked what the paperwork said about warranty, the paperwork says I have 180 day warranty on labor, hmm that is well short of 2 years so I called Mr. Anderson back and left a voice mail about the differences. I also promised to let everyone I knew know about my over paying for what we got. He called my wife and said he had misspoken and it is a 180 day warranty, but he would honor the 2 year warranty he had said we had. Are you bagging me? He misspoke! You mean he, the service manager, doesn't remember his own warranty? You see flat rate means I pay for services I may not need or receive including time on the job. Seems to me I ought to pay for the parts I need and the labor that is done. $385 for 30 min of work and no more than $50 in parts, in my opinion that is not a business I want any friend using and is certainly NOT a name you can trust. As promised, I will post this everywhere I can in hopes no one else gets taken advantage of by a company that is only in it for a buck, YOUR buck! If anyone knows a real plumber who is fair and honest let me know.

Don L.

10/26/2010

I have used this company over the last 20 years. Not anymore after my treatment today. They called me at 1pm on my cell to let me know the tech was headed to my house. I immediately left work and went home. The tech apparently had arrived and informed my 14 year old daughter that he can't work in a house with only a minor. Of course I know this. The tech left and said that I needed to reschedule. I arrived home 10 minutes after he left. After speaking with dispatch I was turned over to the owner Gary Bell. Gary said that he stood behind his tech and that he wasn't coming back until after 4pm. This may not seem egregious to many of you, but I have a job. I asked Gary why they called me to come home and then left without calling me. Gary said there was nothing more he was willing to do. I am also a small business owner and when I mess up I move mountains to make it right. Bell Plumbing and Heating wasn't willing to go the extra mile for a long time customer. I guess that's how they roll.

Bell Plumbing, Heating, Cooling & Electrical