I had previously written a bad review of this company, because we were given a second a opinion on a furnace issue that APC (specifically Kaleb) had found. After receiving a second opinion (from a friend in HVAC) we were under the impression that APC was trying to swindle us. We had been contacted on multiple occasions after my negative review by APC, and Kaleb specifically, respectfully, to make it right. He insisted on proving to us that what he had recommended was in fact true, & needed. After much reluctance on our part, and persistence on Kaleb's & the company, we finally agreed to have him come back (months later mind you - he was that insistent on proving his professionalism, knowledge, and making it right with us). Admittedly, he did prove to us that his initial recommendation was spot on. Our second opinion that we had chosen to listen to (because it was a friend), was incorrect in their assessment, and Kaleb was in fact correct. He walked us through it, very thoroughly, and i saw the problem he had detected with my own eyes.
He was so insistent on making the situation right, because it effected his work & professionalism, which is clearly something he holds in high regards. And he should.
I am impressed with Kaleb, and this company, for wanting so badly to make things right with their customers, for us, and for themselves.
I can admit when I am wrong, and I was in this instance. Kaleb handled himself with the utmost professionalism throughout this entire process, and I certainly appreciate it and respect it. I would recommend this company, and Kaleb, hands down. Thank you.