Timothy K.

7/31/2023

Having problems with air conditioner and water heater simultaneously.

1) AC: the fan wasn't activating. After diagnosing the problem it was decided I needed a new AC. I got a quote for an Amana 4 ton, 13.4 seer AC system. 10 year warranty parts and labor. The price quote was for $27,938. I declined their offer for the AC

2) The gas control valve on the water heater needed replacing. I had them go ahead and replace. The cost for the control valve and labor was $1,828.27. This seemed excessive for a part that sells for under $300 at Home Depot.

Applewood plumbing technician was competent and performed service requested. Scheduling the appointment was fine and had a technician the next day after request.

5 stars for prompt response to service request and service rendered. I cannot justify paying $28,000 for new AC system and I feel cost for gas control valve was excessive. Those costs result in me not recommending them for service and the 3 star rating.

Brian R.

5/22/2023

So, apparently they expect you to answer your phone immediately when they call indicating their tech is on the way. If you can't answer right then, they send the plumber elsewhere and tell you to reschedule. I get it, they do this to avoid no-shows by customers. I understand the reasoning, though over the years I have engaged dozens of contractors and have never experienced this.

But, it gets better. After scheduling the first appointment THEY called shortly before the arrival window and cancelled because their plumber was stuck at another job. It was the rescheduled appointment where they called while I was conducting a job interview and couldn't answer that they told me I needed to reschedule again. I called them after about 15 minutes.

So, it's OK for them to cancel last minute, but they expect their customers to immediately answer the phone or else.

Seems like they are better at cancelling appointments than actually showing up. I am happy to help them in this endeavor and am engaging a different plumber.

Carla A.

03/11/2023 12:00:00 SA

I recently had a disappointing experience with Applewood plumbing. While their staff was polite, and I was kept informed of when they would arrive, they didn't have the necessary expertise to address my issue (a dripping shower faucet). They tried to fix it once but it started dripping again within a few hours after they left. When I complained, they sent the same person back who still didn't know how to fix it.

I lost confidence that they knew what they were doing and didn't want them to create a bigger problem, so I called another company and they quickly took care of the issue.

I was left feeling frustrated and disappointed by the experience, especially since this is a very simple repair and Applewood charges quite a bit. How can a plumbing company fail to fix a dripping faucet, not just once, but twice in a row? I hope they take steps to improve their service in the future, so that other customers don't have to go through the same experience that I did.

Sarah K.

08/01/2023 12:00:00 SA

BEWARE! Applewood prays on seniors and emergency situations. My parents were quoted $28,000 for an air conditioner condenser replacement. Thank goodness they called me to discuss and I was able to recommend a wonderful company who replaced the unit for a quarter of the cost. When I called to clarify the quote and predatory behavior with Applewood, they would not discuss with me.
AND, they also charged $1,800 to replace a gas control valve on the water heater, something that should have cost no more than $500 to repair. Do NOT use Applewood. There are wonderful, honest options out there that I'm happy to share.

Jenni H.

7/25/2023

I've used Applewood twice now. And frankly, shame on me for coming back out of desperation. They do a good job, and their technicians are very nice. But they are the kind of rip off I don't even have words for. First time around, we were charged $23,000 to replace our HVAC. A year later, we had a breaker blow because of hail damage. They charged $1000 to replace what I know for a fact is a $100-200 part MAX. I Asked the technician for an itemized breakdown because I was skeptical but he refused. I'm so mad at myself for being sucked into this again and I hope it doesn't happen to anyone else.

Kevin F.

7/13/2023

The whole experience was disappointing. The customer service is bad - the guy I talked to when setting up the appointment was rude when I told him I didn't know much about the details of the air conditioning unit I had in my house.

I don't have a lot of free time outside of work so I made it a point to let them know my first concern to figure out was that I needed someone that could make it out on my day off because it was my only day off and I wouldn't be able to do any other days so I wanted to make sure the scheduling worked. Before they would talk about the schedule I had to go through 10-20 minutes of questions including payment details which seemed intrusive considering I just wanted to check if they had availabilities.

On the day of my appointment they called after my appointment window was already here to let me know they didn't have enough staff to make the appointment and wanted to reschedule for days that I had to work. I wish I would have hung up the phone when I had the urge when the guy was being rude when I first called. Terrible experience start to finish.

I had a way better experience calling plumbline. The customer service was great and they are able to make it out same day. Save yourself the headache and call them instead.

Thomas M.

07/06/2023 12:00:00 SA

I just listened to salesman give a bid and and the amount of money they wanted to replace an AC and furnace was ridiculous. They offer third tier
products according to CR ratings 3/5 vs 5/5 and I was absolutely aghast at the charges for electrical wiring for furnace and AC. I asked if they would give an itemized estimate for exactly what the electrician would do? The answer was no. JJ Lay came in with first tier products, American Standard which is owned by Trane at nearly 1/3 the price. Applewood sells warranty and peace of mind. As with most product warranty/service contracts, there is a very large profit margin.
The salesman was very personable, soft spoken and a good capitalist: He was willing to charge high price and looking for a client willing to pay. Very honest greed.

Trent D.

6/27/2023

I'm sure they do great work, but when they leave they're going to try and run somebody off the road. Seriously, does truck 392 know how to drive?

Denise R.

07/03/2023 12:00:00 SA

What takes less than 30 min to reconnect my evaporative/swamp cooler, they rescheduled twice, then wanted $440! I PAID THE VISIT CHARGE, then sent tech on his way. I'm on a fixed income, and their prices are ridiculous. My mistake was that I didn't check their BBB rating. I'm out of a service fee, but this made me see the value of my current HVAC company. Stop making cx pay for loss during the pandemic!!

Andrew E.

6/29/2023

I recently reached out to Applewood for a service that involved disconnecting an existing steam boiler from its power, gas, and water sources in preparation for a basement demolition project. Their representative offered a quick turnaround time, promising to complete the task the next morning, which seemed rather efficient and fitting perfectly with our demolition timeline.

However, my satisfaction took a dive when I was handed a quote of $2600 for the services. This price point was beyond my budgetary constraints, and I found myself with no other option than to undertake the task myself. Despite not being a professional, I managed to complete the job in merely an hour.

My experience with Applewood has left me feeling disappointed. While I acknowledge that there are customers who might not be capable of tackling such tasks on their own and may see value in the service provided, I found Applewood's quote to be exorbitantly high. Their pricing, in this instance, seemed to be more focused on maximizing profits than providing fair service to customers. This has cast a shadow on my perception of Applewood and their commitment to customer service.

Aaa B.

06/12/2023 12:00:00 SA

Had thermocouple on furnace replaced, simple job. Was told entire furnace needed to be replaced. Complete highway robbery, many neighbors made the mistake of using Applewood as well.

Beware and do your research beforehand! Nothing but disappointment and lighter pockets using applewood.

L.J. K.

5/17/2023

I am at a loss about what to say about Applewood. Its electrical service is top notch and I have absolutely no complaints about what it did.

I had an electrical emergency in a condo I just purchased. Home Depot tried to install a new stove and when it pulled out the plug it sparked. I called Applewood because they had done previous work in the unit. The person who answered the call was wonderful and said Applewood and it had someone out within two hours. (it was 11:00 am when I called.)

The electrician showed up early and quickly diagnosed the issue, made repairs and everything was fine.

The only issue is the cost. Applewood charged me $1440 to fix the outlet and install a LED light fixture in the kitchen.

Is this a very high price? I just don't know. It was an emergency.

So in essence, Applewood does excellant service. But its cost is very high.

Braden S.

12/21/2022

I'll start by saying I've used Applewood in the past and have been happy with the work and customer service but after today I'm not sure how to feel. I had a plumber come out to replace a cracked PVB as I mistakenly didn't get all the water out after shutting off the sprinklers this year. I was quoted $1,938 or $1,445 if I joined their Gold Service club of which I am already a member of. Knowing that the price of the part to be replaced was $150 I was a bit shocked and asked for a breakdown of parts and labor. The answer I received was that they price based on the job, not based on parts and labor. Being involved in the service industry in the past I know how jobs are estimated and being refused any more details on how a price was reached confused me. When customer service called afterwards to ask how the job went (I did not pay for the repair and will find a more reputable company or fix it myself) I explained the same pricing concerns I had with them and again received the same answer.

So all that said, I have made my decision to no longer use this company since I have been refused any more details on pricing. Since the company wishes to withhold this information I am left to assume that pricing based on the job equates to making it up on the spot. I will continue to assume that is the case until proven otherwise.

For anyone reading this do as you wish when looking for a trustworthy heating and plumbing company, maybe their response to this review will change my mind but until then I this is where I stand.

Kris P.

12/05/2022 12:00:00 SA

THEY WILL SCHEDULE A PLUMBER THEN CANCEL ON YOU LAST MINUTE.

Legit furious. Called this morning for a burst pipe, they got me scheduled for 6-8pm timeframe, then at 6:20pm, called to cancel the appointment.

The level of incompetence is astounding. We used Applewood in 2015 for a water heater and while they overcharged, it was at least professional.

All of these 5 star ratings are straight up scams and paid reviews.

I realize they couldn't give two clogged toilets about this review, but I hope whoever reads this knows: they will upsell an expensive membership, they will charge more for work than others, and when you need a plumber they will absolutely ensure that doesn't happen.

Jeff M.

07/07/2023 12:00:00 SA

I had a capacitor replaced on my air conditioner unit and was charged $672. I went online after they left and found the exact same capacitor cost 69.99. It took him all of 20 minutes to do the work. I recommend using someone else for your plumbing needs.

Bob D.

4/19/2023

Applewood Wanted $392.02 to install a customer supplied doorbell. They wanted $433.08 to chaged out the transformer. (Transformers are under 50 bucks) $825.10 total. That's a club member price. Do they think people are that stupid to pay $825 for a hour of labor and under 50 in parts.
I learned that I must of gotten screwed when I paid them for a furnace repair during a deep freeze this winter.
Always look elsewhere, Forget Applewood.
I found a company for my doorbell install... $149.00.
Goodbye Applewood.

Tom F.

07/03/2022 12:00:00 SA

We had a furnace that was leaking water (a/c coil gunk clogged the condensation drain) into our utility room and out into a carpeted basement ... on July 4th weekend!! UGH !

Nate J was our Applewood tech. He was prompt, knowledgeable, professional and articulate. He was able to explain the issue in simple terms, what needed to be done to remedy the situation and he did it in a timely fashion. It's clear that his prior experiences made the job go faster AND ... there was no pressure to up-sell other services.

Applewood may be slightly more expensive but they are worth it because they fix it right the first time and explain what you need to do so they don't have to come back in the future. They are head-and-shoulders above anyone else in the HVAC Denver metro market (and we've used most of them). To us, the face of Applewood is the tech that shows up at your front door. Nate J is the guy to ask for. He's a gem.

Mike D.

6/15/2023

I called them for a clogged drain and pop up assembly. When they got there they told me it would be $800 to fix both. It was literally $50. Every time I have interacted with them they have tried to oversell products at an unreasonable rate.

Dejan S.

10/02/2022 12:00:00 SA

Our AC motor needed replacement in July. They charged us $3300 for a $900 part. Late September, our furnace igniter went out. I found a used igniter for $150, and a new one for $299. Also, the DIY installation takes 30 minutes or less. Applewood wanted $2,600.

Kreye F.

6/25/2023

They charged my 86-year old mother $20,000 to replace the A/C unit in her 1-story, less than 1000 sq. ft. home. Somehow they managed to convince her that they are worth more than other companies because they take good care of their employees, pay better than average, or whatever. But A/C units don't cost that much. That's 4x the going rate. This company preys on seniors.

Dave M.

4/20/2023

We had several jobs completed in our house today and Jaime Rodriguez and his team did an amazing job. I highly recommend Applewood Plumbing and Jaime for any plumbing jobs.

Thanks,

Dave M

Nathan ..

6/13/2023

I've used this company before for a variety of plumbing issues until I realized how much I was being overcharged. For example, ~$600 just to connect new plumbing under the kitchen sink to an already installed garbage disposal. Or better yet, I was recently quoted $23k+ to replace 14 feet of cast iron pipe when other quotes were coming in around 1/5 that cost. Don't get me wrong, the techs do good work, but the cost isn't even close to lining up. Do your due diligence and find a plumbing company that is more reasonable with cost for the same quality.

Brendan D.

5/28/2023

To charge someone $667 for a simple kitchen faucet installation is highway robbery. I'm happy to pay for good, market rate service, but that's a rip off.

Keith T.

2/24/2023

My sewer line needed cleaned out, I needed to get it done quickly. I thought (thought) Applewood was a respectable company, so I called them. They initially quoted $577 (umm, seems way too high) to snake the sewer line, but since they were at the house, I said let's do it. I was wrong, they said they needed to snake 110' , that extra 10 feet cost me another $605. What the...
I paid $1177.73 to have them clean out my 110 foot sewer line. Don't use Applewood. Call a reputable company, get a quote first on the phone. Don't use Applewood. I have since done my homework and now have three companies lined up. All three with 4 to 5 star ratings and all three are verified priced around $300 for the entire 110 foot sewer line.

natalie r.

03/05/2023 12:00:00 SA

had to submit a review to balance the feedback for Applewood! ive used them 3 times since moving to the Denver area. the technicians are very professional, helpful/provide insight. plumbing is not my area of expertise/something im trying to explore. so, do i think theyre the best value, no. but, i appreciate a quality job, done fast..so im willing to pay the premium. will use them for any future needs!

Kelly R.

07/08/2022 12:00:00 SA

Completely unreliable.

Phoned in the morning and scheduled an afternoon appointment. When my plumber was a no-call no-show, I phoned Applewood to inquire, and was told that my afternoon appointment had been rescheduled to later in the evening -- this, without them ever having contacted me.

Avoid these thoughtless amateurs like the plague.

Brian H.

02/10/2023 12:00:00 SA

This is the worst company to deal with. I have had this company out 6 times in the past 2 years to address a number of issues with a new boiler system that they installed.

One the last visit they determined the issue was something that was outside of warranty and the estimate provided was over $1900. I did my due diligence and had another company come out to look at the issue and they promptly determined it was not what Applewood said was the issue, rather an issue that was directly tied to the new installation of the new system, (specifically the wiring and control board that was installed with the new boiler.)

When I called to speak to a manager I was informed that I could not be transferred, but a ticket would be submitted and I would get a call back within 24 hours, (which is actually 3 business days because they define it as 24 business hours.) The call came a couple of days later while I was in a meeting and a phone number was left on my voicemail. I called this number back and got an unnamed voicemail box and left 2 messages, to finally get a call back this afternoon, (after calling into the mainline again.) The person that called was incredibly combative and rude from the start, (starting the call off that she left me a voicemail on Monday, but not acknowledging that I had since left 2 additional voicemails.)

To say that this conversation was unproductive would be an understatement. I will acknowledge my tone was not completely upbeat, however my frustration should be understandable. I was interrupted numerous times and chastised about my tone. All I was looking for was to acknowledge the source of frustration and own a resolution. I got neither.

So, here I am 2 weeks later with the exact same issue that I called originally on. This experience has only solidified the reputation I have heard of Applewood for years: poor workmanship, terrible customer service and main concern is selling work that is not needed.

Needless to say: CALL ANY OTHER COMPANY FOR YOUR WORK

Jeff D.

5/25/2022

This company focuses on selling you outrageously overpriced services and materials. I fell for their Gold Service Club scam, in which you supposedly pay a yearly fee and they come out and do a checkup / cleaning of your HVAC for free. They use it to find reasons to sell you things. The last time, the technician said I need a new control board for my furnace, and charged me $1200. I later researched the control board and found that it retails for less than $200.

My furnace and AC also are old and need replacement. The same technician told me it would run about $35,000. I checked with another HVAC company, and they quoted $10,800. That second company is installing my new HVAC as I'm writing this.

Gayle R.

12/13/2022

Way too expensive for the value.

We've had several repairs through Applewood for our boiler. I always thought their quality was good but very pricey. Today we had another repair and called a different company. The repair itself was to replace a relief valve and boiler pressure and temp gauge. However, they had to move a part that Applewood installed in 2021 that was blocking the access panel for the temp gauge. In addition, the piping for the relief valve (which Applewood installed in 2014) was open and not plumbed properly into a downward trajectory to the floor drain. This caused me to pay for this to be corrected. I will no longer be using Applewood.

Jill B.

01/03/2023 12:00:00 SA

I used to be a loyal customer of Applewood but after my most recent experience I will never use this business again. I encourage anyone considering Applewood to not give it your business. It was unethical, including that it lied about attempting to fix a water heater and then needing to charge more money to try again. A plumber from a different company was able to quickly and professionally assess the problem while charging $350 instead of the $4100 Applewood was going to charge. I gave Applewood a chance to investigate the matter to keep my business and it concluded its service performance and quotes were reasonable. Beware and never use this business!

Jason L.

1/20/2023

Applewood replaced the entire electrical panel on our house back in 2013, and absolutely nothing was done to code. They never installed a plug in the back between the air conditioner, and they also never installed an outlet in the front. All the wrong wiring was used, and there is no way that the work that Apple would it would ever pass an inspection or be up to code. Save yourself a lot of money, and do not reach out to these people. We called them to ask them to come back out and check the work that they did, and they will not even come out without charging us $100, it's not our fault they have to put all those stupid commercials on TV and that's how they pay for it by screwing over hard-working people like you and I. Do not use Applewood,

If anybody at Applewood wants me to remove this review, you can simply reach out to me and finish the job that you started eight years ago. If you do that, I will update my review to a positive review since you guys finally did the job that you were paid for. My guess is that nobody in management over at Applewood cares at all about the reviews, Applewood has just turned into a revenue, generating machine, and no longer are the local, reliable electrician that they used to be known as.

Krista T.

5/23/2023

Having never had to replace a water heater before I had no idea what the cost would be. I called Applewood Plumbing out and they quoted over $18,000. I paid that price. Afterwards I was asking a few people if that seemed high and the answer was a resounding yes. I called the company and asked to speak to a manager to see if there was a mistake. Jennifer was rude and basically said if you agreed to pay that price there's no mistake. I learned that their cost was under $4,000 plus parts and materials. With labor it should have been under $8,000. Beware the mark-up .

Tammy K.

02/06/2023 12:00:00 SA

Applewood contacted me to make my experience right. They did above and beyond what I expected. Will definitely give them another shot in the future.

Josh J.

1/21/2023

Ownership should be disgusted with their attempt to take advantage of property owners.

Have a rental property and tenants stated garbage disposal needed to be looked at and a bathroom sink was clogged. Was told by the Applewood rep that the entire garbage disposal needed to be replaced and re-pipped. Was quoted almost 2K to complete the work. Called a local handy man and after his visit advised this was borderline fraud. The garbage disposal needed to have a few bottle caps removed and the bathroom sink was unclogged and repaired with $30 worth of a supplies. Handyman total charge was $75.

Appalled and disgusted at Applewood Plumbing and Heating for their blatant attempt to take advantage of a property owner. I can only image how many people have received worst case scenario advise like this. Do yourself a favor and give your trust and business to someone else.

Bill B.

01/06/2023 12:00:00 SA

I had a leak in a copper hot water pipe leading to the kitchen fixtures, called on Jan 3rd and had a late afternoon appt for Jan 4th.

Positives 1st, they were good about scheduling and keeping me informed as to where the tech was. Work was accomplished in a reasonable amount of time.

Negatives: (A) The tech replaced about 12 feet of 1/2 copper pipe, but didn't install any hangers (code requires hangers and suggests that a hanger be installed within 2 feet of any joints). Before tech left I noticed this and asked about installing hangers. He slipped one on the pipe but didn't screw it into the joist, fooled me until the next day when I noticed the pipe was in contact with the flue from the heater (electrolysis eats pipes). (B) The previous pipe had been taped with rubber insulating tape to insulate the copper from this issue. The new pipe was left uninsulated. (C) This repair was VERY Expensive, at least twice what I expected based on other companies calls over the years. But he knew he had me as I had water dripping onto the floor of the basement. (D) The tech didn't do much of a clean-up job, there is still solder from the joints on the basement floor.

I received a call from their office and was asked about the work. I told him I thought it was extremely expensive, and was given a unsatisfactory probably scripted line of explanation. I told them I would not recommend them to anyone based on the cost of the service.

Eric F.

4/15/2023

I needed a thermocouple on my water heater. They wanted $500. It is a $22 piece of equipment. If you can't figure out that they are overcharging and because they tell you they have the best technicians which is probably true but I still will never be able to understand why it would cost $450 for an hours worth of work. I replaced it and it's up and running, I'm really sad that they're out there abusing customers

Ellen W.

04/11/2023 12:00:00 SA

We had a tech come out to put electrical outlet in toilet area for a toto bidet toilet . The tech was on time clean and professional . They did review pricing with us and I totally claim ignorance and should have trusted my gut with No way - Almost $1400.00 for one hour of service !!!!
The GFI outlet was detailed at $800.. and on Amazon it is 20.00!!!! After I stupidly paid $1400.00 and they left - I did some homework ... less than $ 600.00 and great reviews with many other electricians - I got five other suggestions AFTER I spent $1400.00. I called twice to speak with a manager - not that I wanted a refund as much as an explanation . I was basically told because they are great and they charge whatever they want ! I feel like a fool. Called again got the response about how they don't price match , they are the best and so on . Don't be an idiot like us !!! Go elsewhere ... Learn from my ignorance ! Ugh - lesson learned . Good for you Applewood - you won but I hope others learn from my mistakes Don't work with Applewood ! After just reading the reviews - ( yes - admitted idiot for not reading first ) I will be contacting the Better Business Bureau. Again I am not looking for a refund. I am just so annoyed that I got ripped off and don't want this to happen to anybody else . Just plain WRONG !!!

C B.

12/26/2022

We have used Applewood a couple of times in the past year. They are always on schedule and responsive. I also believe they are very reliable and honest. The main issue I have is also with their pricing policy. To replace a simple part (less than $100). I was quoted with about $700. This is something I can easily do by myself. I also notice the pricing for this task on Angie is ranged from $200 - $400. I think the management should take a second look at their price list.

John S.

11/05/2022 12:00:00 SA

Biggest assholes in Denver, this company should be shut down. I have no idea how this company is still in business. DO NOT USE THIS COMPANY.

Keith Z.

11/05/2022 12:00:00 SA

I needed both plumbing and electrical work done, so I called Applewood who provides both services. Clearly they think that customers are idiots based on the ludicrous proposals they provided. Hoping to add a gas connection for a dryer, the plumber tried to tell me that the new construction home, had undersized gas lines and would require an $11k upgrade, and the home didn't have the proper gas line for the existing appliances!
I also needed an EV charger circuit installed in the garage. Literally directly behind the electric panel, which would have required about $100 in materials and wouldn't take more than an hour of labor, and their quote was $2,176! One year ago I paid $500 for the same exact job at my previous home!
Do yourself a favor and don't waste your time calling these thieves!

John P.

11/02/2022 12:00:00 SA

Wow. I have seen outrageous quotes from subcontractors before, but this is by far the worst. The plumber was professional, but quoted almost $2,000 to replace one gas valve, which he said was a 2-3 hour project. he said the typical licensed plumber charges $500-$700 per hour now, and that simply is not true. Avoid this company!!

Jason R.

07/01/2023 12:00:00 SA

Extremely Poor and unacceptable. Plumbing tech gave original estimate total of $5,100 for water heater replacement. Somehow, the two technicians arrived and began increasing the price. It went to $6,000-$8,000 total for an estimate. Finally, they came out with an outrageous $13,000 as an estimate. That is double what they originally estimated. They had also insisted on building a brick wall around the tank, only after pouring a concrete base with rebar. This was absurd. Do people just accept this from them? This is extremely poor. So the price of work doubled. I hired Doctor Fix It, who did the work for a total of $7,500. There were no price changes with them, like Applewood was trying to pull. Also, Applewood chose the most expensive option for a water heater, being gas and a tank. They left a huge hole in my crawl space for where they were going to place the new tank. Applewood never even told me about the less expensive option of a gas-tankless heater. So, they are extremely dishonest. BUYER BEWARE. Applewood is in the business of ripping off the consumer.

Michelle W.

10/18/2022

Bait and switch on a planned service. Once they were in my home, they informed us that a second service person would be required and they would charge separate charges for each visit totalling $1800 for an install only (we had purchased the part ourselves). Will never call them again, and will never hire anyone without a written quote for a no-surprise job. Boo, Applewood. We're all for paying a living wage, but this is not that.

Ryan M.

04/09/2023 12:00:00 SA

Straight crooks. Quoted me $6,100 for a simple gas water heater replacement. Wouldn't give me a cost break down when asked due to insurance and legal reasons. As an attorney, that's total BS. Bought an AO Smith water heater from Lowe's for $740 and did the job (first time) in 90 min. Dude told me it would be 3-4 hours. Pffffft. Won't call them again.

Dick F.

9/18/2022

Iwe had a semi-emergency repair and our regular plumber was unavailable. Applewood responded promptly, gave me a handwritten estimate with very few details, and proceeded to fix the problem, charging us over $12,000 for the job. They suggested we also needed a new pressure valve and quoted $2200 for the valve.
Our regular plumber called and said he wo install the valve for $400.00, the cost of the valve, plus labor. All total around $750.00.
He also said he would have done the emergency repair for about $6,000.
An Applewood representative called and after hearing my concerns agreed to a 10% reduction and credited us $1200.
While the work they did was okay their prices are outrageous. Be very careful working with Applewood.
One more comment : the main repair individual--Bruce-- was very professional and attentive.

MartinLu K.

8/19/2022

$1200 to replace a Fart Fan, $300 to replace a 220 socket, $300 to snake an vanity drain.
GTF OUTTA HERE.

Agent O.

7/24/2022

The worst ever, reading other reviews, the guy did the same thing, trying to sell a new AC unit, telling me I needed a freon recharge. These people are criminals, guy had no idea what he was doing, I do not recommend this guy. They are buying good reviews on google, but yelp it is obvious why they are buying good reviews on google, because yelp has the real information you need to look at. Glad I slid out of a very very detrimental situation with this business. Reached out to friends to get referrals for people they use, so staying with my referral group, this is becoming disastrous how criminal these people are lying to people about their charges, and lying about what they are doing. Karma is a __tch!

John S.

06/01/2022 12:00:00 SA

$5400 for a water heater. Very expensive . Bid and invoice never broken out. After telling friends about my experience, they had the same, where it seems like 3 time more than other like kind businesses.

Mark B.

11/07/2021 12:00:00 SA

Wow, I figured with all of their great quality, friendly service commercials, they would be a decent choice to get an estimate for replacing my outdated breaker panel. Good grief. $9900 for a breaker panel??
Now I see all the poor reviews. What a shame. Fortunately I got them on a week when they were not charging a fee to come give me the estimate, so I didn't have to spend anything. I will say that the tech was professional, prompt and polite.
I vaguely recall having a similar experience with them before. Never again.

Chrissy D.

12/18/2022

My 79 year old mother asked for a breakdown of what she paid for after paying $5700+ for a water heater installation. She spoke to 4 people and was refused this information. This is unacceptable, she tried to resolve this and has no resolution. Does this company take advantage of older people, I hope not, but they seem to be unable to provide basic information.

Kent R.

01/11/2023 12:00:00 SA

I can not recommend this company. I had a new Water heater installed and afterwards the water supply line started leaking---spraying into the basement. Applewood sent a guy out the next day to fix the the initial installers bad work. After he left I found my water line to the Swamp-cooler had been bent back as if to get it out of the way. This was a problem and the Swamp-cooler could not get water this way. So a third attempt was made--- trips. Applewood had a reputation as being clean, professional and getting the job done right . I was not satisfied with them and I know they charge more than other plumbers. I paid 5000$ for this hassle. I left feedback with the BBB and Applewood keeps sending me refridgerator magnets. What a joke.

Greg C.

01/08/2021 12:00:00 SA

I had to pay $29 for them to come out and quote completing a sink installation. I was expecting about $300 or so since it was a pretty manageable repair. Their quote came in north of $600. I was shocked. I asked the tech how many hours it would take. He said about 2 which would have made this repair cost $300 per hour. The actual repair, completed by another company, took about an hour and a half so Applewood's cost would have been $400 per hour or so. I was incredulous and told him to forget it. He didn't waiver at all or offer to adjust the pricing.

Too expensive for me to use this business. Maybe others have better experience with them, but I won't call them again.

Dan B.

1/23/2023

The type to say you need a new furnace after just installing one yesterday. Money magnets, don't let 'em grab ya!

Christina L.

09/02/2022 12:00:00 SA

My dad called Applewood to have them come out because when he plugged in his space heater the lights dimmed. We knew the fix wasn't exactly something simple, because the mother-in-law apartment he and my mom live in on the back of our house was added by the general contractor that lived in the house previously. But wow, we just didn't know the crazy the house had originally been built with (an upstairs bedroom is on the same breaker as the basement laundry room) and the stuff they had added (somehow they put aluminum wiring in the panel in 1984 and it wasn't caught when we bought the house) and subsequent contractors had ignored while in the breaker box (we've had solar and AC installed and they had to add a bunch and rewire the panel to move and add breakers). Mike spent 2 days bringing everything in the box up to code, added a sub panel and another outlet, and helped us find where almost all the breakers go to in all the panels. If it tells you anything about the house -- there are still some breakers that are hot and we could not find outlets or switches they go to... why?! How?! They have to go somewhere, right?!
Thank you Mike Krizan and Applewood for making the lights stop flickering when things are plugged in and for dealing with my dad poking about, insisting on weird things! You did a great job!

Noah H.

1/18/2023

The plumber that came to my house broke the tip off the snake AND LEFT IT IN THE DRAINPIPE!!! Of course it caught something and I had to have another plumber come out and clear the line. What an asshole.

Goldie S.

8/25/2022

Our dishwasher stopped working and we called Applewood to come diagnose the issue. Tony Loewen came out the same day and within 15 minutes was able to determine the dishwasher could not be repaired. He was personable, professional and made a couple recommendations on reputable brands. I will be holding on to Tonys card for any future plumbing heating or electrical needs.

Sandy L.

12/26/2021

We had outstanding service from Applewood from the minute we called them! It was the day after Christmas on a Sunday and we had electrical problems and the lights went out. I called the nice scheduler at Applewood and she had Sean Disney out within an hour to make repairs. Sean was extremely knowledgeable, polite and well mannered, and very friendly! Within a few minutes he diagnose the problem as a breaker problem and put in a new one and cleaned and adjusted the other breakers. I not only was not charged for a Sunday emergency call but I was given a discount. I will always use Applewood from here on out!
Mark Guthrie

David S.

12/03/2022 12:00:00 SA

Had water at the base of our 2 year old furnace. Called Applewood. They said it was installed incorrectly and needed a complete replacement, quoted $25,000! Called a second company, (Smith&Willis). They inspected and found a piece if tape blocking the drain hole around the condenser. Improved the vent pipe, charged me $120.00 and was done.

Vod K.

10/09/2021 12:00:00 SA

There is a good reason for their 2-star rating. They are all show and no go. Tried to get them to come out and do some work. Never was able to get ahold of them. Wouldn't return calls, did not respond to emails. Even know somebody there... ended up using Rooter Town who came out on a Sunday, no upcharges and did a great job on a difficult leak situation they get 5-stars+

stay away from applewood!!

Josh E.

11/26/2022

Wanted to charge me 1400 dollars for a 200 dollar part and a half of an hour worth of work. Very curious how their rates work. That would have been 2400 bucks an hour.

Vickie P.

04/04/2022 12:00:00 SA

The plumber that came on 03/09/22 named Jeff K. looked me directly in my eyes and advised me that the water main valve in my house did not work. Because it was in a hidden spot and I had never needed to use it before, I believed him. This valve needed to work so the leak in the pipe could be fixed. WELL, the next day I discovered that the water shut off valve to the whole house DOES work. It was apparent to me that he did not think I would double check the valve. He quoted me several thousands of dollars to install valves, work that DID NOT need to be done. PLEASE BEWARE AND ALWAYS GET 2ND OPINIONS! I was very disappointed due to the google reviews online and the rating with the Better Business Bureau. I will be filing a complaint with them also, just because I'm a woman don't assume I'm stupid!

That being said, I simply cannot believe that a Plumber would not know that turning a knob left is lefty loosey and right is righty tighty The knob was ABSOLUTELY NOT hard to turn to the right at all. He deliberately tried to set me up to do work that was not needed so he could charge me $2,000/$4000 thousand dollars more than was needed. This guy JEFF K probably in his 50's, seemed to know what he was talking about, was very nice and personable and was very convincing in what he told me.

Thomas H.

09/09/2021 12:00:00 SA

Applewood is not transparent and are dishonest in their HVAC Department. Purchased Gold Membership and was offered a Free Inspection. Which I booked 3 weeks in advance. 8:00 pm I received a call that the tech was too busy to arrive the next day for my Free service. After I told them it was unacceptable since they offered this service, they found another tech to come later in the day.

When the tech Stephen Richardson arrived he said the call was not free and I would be charged. We argued over the Membership Benefits and he left without doing any inspection at all. I called and was told yes my membership covered this Free Service and Applewood would refund my membership and send someone to complete this inspection. About 1 hour I was called back and told Applewood was dropping my membership and they couldn't send anyone.

I've been using Applewood for about 5 Years as a loyal customer with no issues in the past. Even recently August 23rd I paid almost $500 to install one GFI Garage Outlet. You tell me if that isn't overcharging?! I never said a word and I've even left 5 Star Reviews. To me Present Applewood is more than happy to come to your house and charge but if you have a Free Service they and even their techs do all they can to get out of the call or try and charge.

Edwin B.

11/07/2022 12:00:00 SA

Horrible, appears out for nothing but profit. Price is beyond reasonable, plus hard pitch to join the Service plan at $198.00 per year for 15% off. 1 hour of work for approximately $1000.00. A real rip off, do not recommend them to anyone!

Roma B.

10/26/2022

I had Applewood come out to give me a quote on installing a light fixture on my patio, he did a good job and was honest, nothing to complain about, also had the furnace guy check my furnace, everything was good, but the plumber I had issues with ....I was having problems with my tankless hot water heater, it would not stay hot consistently, the technician gave me a quote of over $3000 for leaking and replace parts on the combustion system and so on and so forth...needless to say I didnt ok the work...I had another company come out and give me a quote of $562 to clean out the fan motor because it was overheating, problem fixed!! Very disappointed that such a reputable company would make up bogus charges and OVER charge for imaginary work, they will never have to worry about me calling them for work...and I will not recommend to anyone I know...Ever

Jeff B.

10/08/2022 12:00:00 SA

My daughters hot water heat needed replacement. Was quoted 4 hours and $5,000 to replace a 40 gallon water heater and another $300 for a maintenance plan. We bought a high end water heater at Lowes for $780 and it took me 1 hour to swap it out because the plumbing was very new. Can't believe they would charge $4000 per hour. Unbelievable!!!

Sally S.

12/22/2022

Very costly for my first and last experience with applewood. Problem was my smoke detectors wore out and kept beeping. Cost over $1400 to replace 3 smoke detectors which took minimal time to disconnect old ones and connect new ones - no wiring required.

David H.

08/11/2021 12:00:00 SA

Believe the other reviews about Applewood ripping people off. I will add my story to the long list. They charged me $2200 to replace a piece of Conduit leading to my electrical panel. I am out of state, and in escrow, so kind of desperate to get the job done. The job took 2.5 hours to complete. This is criminal. The parts (PCV pipe) were less than $50 so they charged me a labor rate of about $870 per hour.

The technician also quoted me a price to install a breaker for $2,185 standard or $1750 for Club Members what ever that is. His sales pitch was that I would not have to walk all the way to the main breaker (maybe 30 feet) to flip the breaker switch. Pathetic. He also tried to have me replace a perfectly good sub-panel for $5,383. I declined both options.

Below is the inspector report detailing the original problem, the photo from the technician after the repair was done, and a copy of the quote.

Do yourself a favor and stay away from these jokers.

Geoff G.

7/19/2021

Couldn't solve a problem that a non plumber fixed in 1/2 hour.
Lied about hot water heater codes and gave an absurd quote regarding a replacement that we didn't even need.

Cindy W.

1/27/2022

Short version: Applewood tried to take advantage of vulnerable 85 & 86 year olds by claiming they needed to spend $11,000 to REPLACE a clogged sewer line and supposed clay pipe in 1982 house. I got another company who videoed & cleaned sewer line - no blockage, no clay pipe, no need to replace anything. No need to pay $10,500 more than we needed to.

More detailed info: My parents called Applewood (Arvada) about a washing machine standpipe that was overflowing in the basement. My parents probably came across as confused (note age & my mom is still siffering side effects of chemo treatment in 2020) and desperate to get it fixed (the kids are trying to get them to move into senior housing). The technician took advantage of this by taking a video (of their pipes??) and saying that the clay pipe (under concrete in a basement?) was cracked and approx. 20 ft of sewer line would need to be replaced. The quote was $11,000! They showed my parents some video, which according to my dad showed build up on the pipes but that was all they could see. Again, look at their age. My parents arranged for them to come out the following Tues morning to do the work. What makes this particularly shocking is (a) my parents are so frugal they will save 2 tablespoons of peas to eat later & they didn't check reviews or references (again, note age) and (b) apparently they did not get anything in writing from the technician. Fortunately, my brother & I called Rocky Mountain Sewer-Jet (owned by a friend) and scheduled them to look at it on the Monday. We snaked the sewer line on Sat. and there was a tiny bit of resistance, but things were fine when we ran the washer. Canceled Applewood. RMSJ came out, cleaned line & said everything looked fine to the street.

I called Applewood for a copy of the estimate before we got the work done & confirmed that the estimate really was $11,000. (I thought maybe my easily confused parents may have gotten something wrong). I asked the person to email me the estimate because my parents were confused about what needed to be done. She said she would email, but never did, probably because she realized something was fishy.

Leonard V.

9/15/2022

This is a tricky review to write. While they are competent plumbers, and responsive as well, they are simply not worth the exorbitant prices. They are so ridiculously high that it destroys any trust that might have been created from their work. Under duress (leaking water heater), I agreed to their terrible price, but it wasn't until after they left that I had time to do proper research on average prices for buying/installing a conventional water heater. They offered three programs before installing it - $5400, $6400 and $7400. Each price increase had incremental differences in product and warranty period. Remember, this is a conventional water heater. Naturally, I chose $5400 but that is still TWO TIMES the average price. I feel very ripped off.

Karisa E.

6/30/2021

Have had them out 3 times to fix the same leaky sink issue that is still unresolved. They did convince me I needed an overpriced disposal though (I didn't).

Icing on the cake was when we had an electrician out to look at our panel and meter to be replaced. These animals quoted us at almost 9k. Average cost of a panel is 1500 and cost of meter is like 200. Sooo more than 7k for labor???? Absolutely criminal. GO ANYWHERE ELSE.

Avery E.

6/17/2021

They charge nearly $1000 for 20 minutes worth of work cleaning out a heater with an air compressor. And then rescheduled us twice and we're still late for the next appointment.
We asked them ahead of time to bring an option of a toilet to replace for us and I brought the wrong time despite being specific. These guys don't listen and charge way too much

Carleigh S.

03/06/2022 12:00:00 SA

I was having my problem with my furnace and called them in the morning to schedule a same day appointment. They were very polite and scheduled a 5-7pm arrival time. They called me at 7:00pm to let me
Know that they wouldn't be able to send anyone. Don't rely on applewood

P N.

05/08/2021 12:00:00 SA

I would beware of this company's ability to solve a problem. I saved myself a minimum of $1700. Final cost $25.

A small drip for a couple of days developed into a substantial drip in my bathtub faucet after one shower. To be prudent, I felt a need to shut the main off when I left the house that morning (in case a faulty seal would completely go.)

I called Applewood who came out the same day around dinner time. I was told the minimum repair would be a minimum of $1700 and as high as over $3,000. They would have to break out the tile from behind, replace the valves, and, for good measure, included an overflow snaking. And, how fortunate for me, the plumber could stay and do the job that night. And, although the tile work would not be repaired by them, I could hire someone to do it on my own. Joy.

You know when you are desperate for a repair; but, wonder if there is a better way to do this? I decided I would be sensible; I would be brave. I figured I could shower at a friend's for a few nights and turn on/off the water main as needed for other faucets.

The next day, I looked at the manual from when the turn on was installed, I watched a Youtube install video. I called Pfister to confirm what I was thinking. They said I was right on track and easy, peasy. I found the single $25 part at Home Depot (many in stock at multiple stores). I unscrewed about 6 screws removing the cover plates. I pulled out a cartridge and slid the new one in. Eight minutes after starting, all was back to normal. Truly, that was it. No need to touch the tile. Three months later: not a single leak or problem. Now, why couldn't the plumber figure that out? I had even shared that if he needed a day to look up a part, I could wait. Your guess is as good as mine. That would be an awfully good profit for a two-hour evening job.

Laura D.

6/22/2021

Please, do not call this business.
Plumbers who work for Applewood have joined forces to be a scam artist for a living

Lily L.

07/09/2022 12:00:00 SA

Their blue bubble test for coolant leak is designed to fail. It's a dilute solution of what it should be.
The permit that city requires for a split system set up is nothing but a sham. It does not check for freon leaks, but gives applewood protection from the city against the customer.
And after a bit of research, I found that applewood is nothing but a scam company designed purely to milk its customers and not provide superior service. Their parent company is a sales training company. Everyone working for them is a salesman first with minor handyman training. There are no SOPs they follow for any installations.
2 years ago my partner and I had the misfortune of hiring them for a split system set up. Due to corona and all that masking my partner signed that bill without showing me.
They did a terrible job. But this isn't where the story ended. If only they had the decency to do the job right for the money they charged. Or the skill. Exactly the month when their supposed warranty ran out, so did the coolant in the system. In a closed system, all coolant gone, after just 2 years in a brand new system.

After endless trying to get someone to come out here and fix it, their scheduling is designed for you to give up and hire someone else. They did send a tech. Twice. The first one took all the insulation off and revealed the issue with their initial install - a 90 degree joint, dual flared, unnecessarily added to one of the lines coming from the outdoor unit. That was obviously the leak. It's a failure point. However, their bubble test revealed nothing. We purchased the bubble test solution ourselves and surely found the leak. Their second tech Charles denied the presence of one. But admitted the failure of the initial installation.
After long and colorful conversation with the new manager Dylan. The flared piece was agreed to be fixed.
He came in with Ben, who claimed to have 25 years of experience in making those flared joints. Also failing to find the leak with their own solution. Only after our own demonstration did they agree to fix it.
But this isn't where it ends either.
I was told by Dylan, it is my fault that unnecessary corner joint was even there, because I should have monitored their tech (Dave btw, a shy pops that couldn't see his toes standing) not making any mistakes and try to cover them up with insulation. Then I was blamed for choosing this form of hvac. All while his tech Ben failed and failed again to make the flared piece pass the static leak tests. 25 years of experience of not being told he's doing it wrong. Then, out of pure desperation Dylan claimed that there couldn't have been a leak, there was no puddle under the unit. (Ben is still failing). Which is ABSURD. What puddle of coolant? Its boiling temperature way below any freezing weather in Colorado.
After the static test the system was refilled and bubble tested. And revealed nothing to them cause they refused to look too close. My partner and I sat there watching for leaks and even with their solution it was there! BUT THEY DENIED IT, THEY REFUSED TO EVEN LOOK. Dylan took a video from the side that showed nothing and claimed the bubbles on the other side weren't continuous. Told ben to wrap it up and that he had all the proof he needed and nothing else we can do. As a last resort he said they past the inspection for permit, and applewood does not owe us anything.
I took a video up close, after their fix, the leak is continuous but now from both flared ends of the piece. They fixed their mistakes by making everything worse.
Rude and despicable.

Chad S.

7/25/2022

I give ZERO!!! Had a tech check out some plumbing.
The tech sat in his truck for about 45mins. Before coming to my door.
He took a look at the piping then used my bathroom. Then said there was nothing wrong with how it was routed. So i showed him that there was only cold water going to the dishwasher. He wrote up a quote that was out of control. I declined it. He told me i didnt know anything. I asked him to leave and he said your F ing with the wrong guy! I took the estimate sheet sense there was my CC# on it. He freaked out! Got right in my face a screamed dont touch my shit i opened the door told him to leave and he just said your F ing with the wrong guy he finally left and sat in his truck out front for another 30mins. When i called the office they were respectful and said they would handle the problem. I was 2.2 away from calling the cops. I still might.... Worst experience ive ever had with a company! And this tool was in MY house!!

Anna D.

6/20/2022

Do not use this company. I wish I had paid attention to the other poor reviews.
We had applewood come out to disconnect our garbage disposal, kitchen sink faucet, soap dispenser and insta hot form our marble kitchen counter so that our sink could be removed so that the marble guys could properly clean the countertop. The garbage disposal was working perfectly as was everything else prior to being disconnected by Applewood. We were charged 1755$ for the removal of all of the above. Five days later the same plumber (Bruce B) came to re-install everything for another $1535.75. The garbage disposal started leaking under the sink immediately and was vibrating, which it never had done before. This got worse over the next few days to the point that it pulled the sink out of its position. We had to have the marble guys come back to fix the sink and when we called Applewood to come back to fix the leak and the vibrating garbage disposal, a new plumber said the leak was because something wasnt tightened properly during the install and the vibrating was because one of the blades was no longer spinning. We were told that they couldnt fix this and they could charge us for a new garbage disposal. So basically, everything was completely perfect until Applewood removed/reinstalled our garbage disposal charging over $3000, causing a leak, and somehow breaking the perfectly functioning disposal and offering for us to pay for a new one because they couldnt fix it. We will never, ever use this unethical company again. They do not stand behind their work. They are dishonest, charge a ton, and do not do good work. People make mistakes, things break, but if you can't take responsibility how can your customers trust you.

BC P.

12/02/2021 12:00:00 SA

$600 to fix outside hose bib pipe. Took them 10 minutes.

Scott R.

10/04/2022 12:00:00 SA

BAMBOOZLED! Incredibly overpriced + high pressure sales tactics = very frustrating experience. I had an electrical issue for the first time since buying my house nearly ten years ago so I didn't have a trusted electrical contractor. A family member had mentioned Applewood for a plumbing issue the week before, so I gave them a call. The guy they sent was pretty new to the company but was an experienced electrician from Florida. He racked up a bill of ~$2,300 for a couple hours of work and maybe $100 in parts and the issue persisted. He came back the next day and admitted that he mis-diagnosed the problem the prior day and proposed another ~$2,000 of work to fish a ~15' run of wire. I was quite frustrated with how the prior day evolved so I turned him away with the intent of getting some other bids. They sent another tech out a couple days later who confirmed that none of the $2,300 of work was necessary and offered to fix the actual problem for free. In hindsight, I should've accepted the offer and moved on but what I really wanted was some money back so I could find another company that I could trust to fix the problem. I felt pressured into doing all the unnecessary work and was therefore frustrated and didn't want to support that way of doing business. I totally understand that troubleshooting electrical issues can be difficult but the guy was clearly trying to rack up a big bill in my opinion. I also understand that Applewood is a big company with lots of overhead and I just hope they pay their people very well because their rates are way outside the market - perhaps 3-4x average from my research.

After turning the second guy away, I called and spoke to Jennifer in customer service and proposed a partial refund. She said she needed to talk to the second tech to confirm some facts and would get back to me but I wasn't optimistic based on her tone. It was a pretty dramatic call where she ridiculed me for rejecting their offer to run the cable, blamed me for taking a shovel to a cable and was just very effective at placing all the blame on me. I have not received a call back and why would I get one? They already have my money and they know they won't fool me again. Live and learn.

After getting a second opinion from another electrician who also confirmed that none of the work they did was necessary and that it all could've been avoided by simply taking some more readings on easily accessible wiring, I realize what really annoys me about Applewood. They make it seem like you only have one option and that it is very urgent to make the decision on the spot. Maybe it was just the first tech who was good at backing me into a corner, but regardless the new company I found is much more transparent, competitively priced and straightforward. It will be well worth the extra cost incurred since I can now build a trusting relationship with an electrical contractor for any future needs and I won't be paying $800 to replace an outlet! Live and learn!

Karen G.

06/12/2022 12:00:00 SA

2 words: RIP OFF! Beware! They tried to take advantage of a single women with a nice address by telling me that I needed to replace my air conditioner for over $27,000! Seriously?! Not only did I NOT have to replace it, (if I had, it would have been a fraction of this quote) but it was fixed and thoroughly cleaned for $800. I have since heard this same horror story about Applewood from my neighbors. Very poor ethics, how are they in business?! See other reviews!

Taggert M.

02/07/2022 12:00:00 SA

This is for the HVAC ONLY. I had an issue with my furnace when it was an extremely cold day. I called Applewood around 3:30 in the afternoon, and had a tech named Chris K. arrive at my house about 6:30 the same day. Chris was able to diagnose the problem and fix the issue within 10 minutes. He even showed me how to fix the problem when it happens again to save me some money and frustration. This wasn't the cheapest company. But they were able to come out on the same day. I would use them again if I have any other emergencies or issues with my furnace.

Kara M.

10/20/2021

Absolute worst experience! Run as fast as you can. We had them come out and was quoted. When done with the work, we were handed our bill which was 2000 above the original quote!!!

Thats not it. Not only did we end up paying 2 grand more, but there's an additional charge on our card now for 1267 That we are disputing. This is so horrible we feel so taken advantage of. Horrible company. I hope they close down.

Cindy M.

4/24/2022

I can see why this company has only a 2 star rating. They should get a negative star rating for what they did to my elderly Dad.

If I could this company a negative number I would. My Dad, whom is 88 years old called Applewood Plumbing because his toilet wouldn't flush. The technician came and looked at the toilet and told my Dad that he needed a new toilet. My Dad being 88, a 100% disabled veteran and also legally blind was trusting this technician that a new toilet is really honestly what he needed. Due to my Dad's legal blindness, he depends on someone and a company to be honest about wether something truly needs to be replaced or not. The toilet is only 8 years old. He moved into this brand new house 8 years ago. The technician never told my Dad why he needed a new toilet and never gave him a verbal or written estimate. My Dad didn't ask either, as he is 88, not thinking a new toilet would cost an arm and a leg. My Dad said the technician just went and started working on removing the old toilet and when he was all done he gave my Dad a bill. My Dad told the technician that he is unable to read the bill and asked how much it was. A new toilet installed from this company was $2,700.00. My Dad said, really? Is it a gold toilet? He also ask him, are you sure? The technician said that is what it costs these days. Did the technician ever ask my Dad what kind of toilet he wanted? Are there certain prices for certain types of toilets? I was just at my Dads house that previous Friday and that toilet just wasn't flushing, there was no cracked in the tank or toilet itself. Why was it necessary to replace the whole toilet...an 8 year old toilet at that?

My Dad has a viewer, due to his legally blindness that he needs when doing any kind of paperwork and he wrote him a check. When my Dad called me and told me he had to get a new toilet and the cost, I was like WHAT? What could possibly be wrong with a 8 year old toilet. Was there a crack in tank, in the toilet itself? WHY?...and then $2,700.00 for a toilet replacement? This company should be ashamed of themselves and also that technician for taking advantage of an 88 year old at risk adult with replacing a toilet that clearly did not need to be replaced. If anyone has an elderly family member, they know that they don't always ask all the questions, like...I need a written estimate FIRST and why do I need a new toilet, give me the reasons, etc. As family members we go by trusting companies and their employees to be honest and do the right thing when coming into our elderly family members home in providing them with honest services. I called 4 other plumbing companies and asked a ball park as to what it costs to replace a toilet. The highest price for a ball park was $800. All 4 companies were appalled that this company charged $2,700.00 for a toilet replacement.

DO NOT TRUST THIS COMPANY!! Mostly if you are relying on them to be 100% honest when providing services to an elderly family member. If Applewood Plumbing wants to do the right thing, you should bring my Dad's old toilet back and put it back so we can assist my Dad in finding an honest company to come and fix his toilet due to a non-flushing problem instead of taking advantage in selling something to him that he didn't need. SHAME ON YOU APPLEWOOD PLUMBING for scamming an elderly adult.

Brad H.

05/04/2022 12:00:00 SA

I've used this company in the past and got good results with a fair price, but this time they really ripped me off. Charged me $950 for a thermal expansion tank and pressure relief valve replacement on my hot water heater tank. The products they used cost at most $120 and the tech was at the house in total for less than an hour. Everything the tech did to the water heater took him only 3 sentences to describe. I would of not agreed to the pricing if I was home but my wife was working from home and in a virtual meeting and just signed off because she didn't know any better. I thought I could trust this company on a fair price but now I know that is not true. I will never be using them again and I highly encourage others to stay far away unless you like throwing money away.

Isaac I I.

5/24/2022

This predator pays for bits to post on google. Otherwise, horrible and they are thieves. I had a water heater installed and the tech changed paperwork to show it wasn't a water heater and I didn't catch the change. Now it's not doing well. Also, i got majorly ripped off on a heater installation. Crooks.

Sam M.

4/28/2022

Don't be a victim of their scam, Karma is bad for this company. Charged me over $10,000 for a 50 gallon water heater replacement.

Tom A.

03/10/2021 12:00:00 SA

Asked for an estimate to replace a toilet. *Cheapest* option was over $2,000. Kept the laughter to myself, then hired someone else who put in a very nice toilet for $600. Not saying that Applewood is crooked or anything, but wow, if you're on a budget, this is not the company for you.

BTW, address keeps popping up as San Francisco, but I live in Aurora.

Michael W.

09/07/2021 12:00:00 SA

I asked Applewood to come and repair a leak in my basement. It turns out, that Applewood is the company that installed the pipes. The man who came explained to me that the PVC couplings had never been glued in place. The section of PVC was approximately 22 of 3 pipe and two couplings. His estimate? $686.00! I went to Lowes and bought a length of PVC, glue and solvent for about $35 and fixed it myself.

This company is a scam. I'm guessing the guy that did this estimate has never plumbed a house in his life.

Visitor A.

3/25/2022

I cannot behind to describe how frustrating it is to work with this company. They put all these resources into marketing and saying how great they are, but their follow-through is nonexistent. You respond to their advertising, and they make all these promises and quote a specific 2-hour window, but they then call and tell you (40 minutes prior to the end of that window), that they won't be able to make it within that window after all, and what are you doing the rest of the night? They say they will give you a call at least 15 minutes before the technician arrives, but instead, that's the call you get. When you set up the appointment, they try to cross-sell you on all their other services. There have been so many appointments I have scheduled with them where they just do not show up. The experience with their electrician was a complete waste of money. They only accept certain kinds of appointments at certain times. I understand that things like outside temperature are important for A/C service, but they either don't have appointments available, or they lock you into a certain timeframe and then can't even honor what they promised. There's really nothing else in between. Getting anything close to honesty or accuracy from this company is impossible. They send email after email after email touting their availability for services they can't even provide.

LaDonna B.

3/14/2022

We requested specific services. My husband is an engineer and has built homes before so we are pretty informed consumers on our needs. We asked the serviceman to install a tank to relieve water hammer. He tried to tell us that the valve for the whole house needed to be replaced to fix that. If felt like he was trying to scam us. Ultimately the serviceman performed the requested services. As he was leaving he was parked on some ice and the rear of the truck fishtailed and took out my mailbox and my neighbors - to the point one was smashed in and the other laying on the ground We reported this incident Friday and got no response back all weekend. We spent half a day buying and installing new mailboxes. For this inconvenience they are offering to pay for the new mailboxes. That hardly seems to get us even given we lost a half day over their collision with my personal property. Not happy with their customer service

Michael R.

08/03/2021 12:00:00 SA

Our circuit board went out on our tankless water heater. we called applewood to fix it. We were told that it's probably not repairable but they could install a new water heater for us At a cost of $13000-$15000. I asked him to price out the board and he said he would call Rinnai and get back to us. When he called back he told us that they are back ordered and would not be available for 2-3 months But they cost 2600$. I'm sure that this was so he could push for installation of a new unit.
we called another plumber who said the part was $305 and he could have it here in a couple days (it does need to ship from Rinnai.) and installation would be a couple hundred dollars.
I would not recommend applewood at all. They will rip you off.

Craig M.

4/16/2022

Nathan was wonderful!

Let's get the negative out of the way first; they are not inexpensive.

BUT, they do a fantastic job.
1. They come quickly; for our toilet problem, one plumber could not come for almost two weeks, Applewood came out that afternoon.
2. Their trip charge is only $29; others are much higher.
3. Cleared drain clog was guaranteed for a year.
4. They explain all costs up front and what the job entails.
5. They charge by a book rate (much like auto mechanics), not hourly.
6. Charges are the same on weekends as they are during the week.
7. Security. Technician telephones before he comes and they e-mail the name and photo of the technician.
8. They work clean; after the job you'd never know the repair was done.
9. You can save some money with their online coupons - just check their website.
10. I know a little about plumbing and was impressed with his honesty and the quality of his work.
11. My wife and I are elderly and never felt we were being hoodwinked; service was fair and honest.
12. Will definitely use them again.

Travis K.

7/16/2020

I've had Applewood out for a couple of services in the past few months (electrical work, a/c service and quote to replace). The electrician was great and wrote up a bunch of quotes for different projects and didn't charge for securing some outdoor electrical (though still charged the site visit fee). The a/c assessment was good and again, the tech provided a quote to replace, along with a quote to install a new furnace.

I called a second company (Simply Mechanical, 5* rating) to get a quote for the exact same work and it came in at 50% of Applewood's quote. I've also contacted a company doing a solar install (Namaste, 5* rating) and they quoted similar work to the electrician for a third of what Applewood quoted.

I've had no issues with the quality of work done, but their prices are significantly higher than comparable companies. If you do have them out, compare their quotes to other companies before signing anything.

Marci T.

03/06/2022 12:00:00 SA

I was having a problem finding a local plumber in our mountain community to come out to our house to change out a leaky kitchen faucet, so I decided to give Applewood a try. They would not give me any pricing information over the phone, hourly rates, etc. -- just a service call fee. When the gentleman arrived (2 hours after the window they gave me) he did put on booties over his shoes and was very polite and professional. However the price he gave me to do a simple faucet changeout was ridiculous: $550.00. I had already purchased the faucet. At this point, I just needed the job done so I let him do it. It took him about 40 minutes. I will not be calling them again.

Terry I.

8/22/2020

The advertising for this company is very good but we feel it's classic bait and switch. My elderly mother needed a tub unplugged so we called them. They took a look and said they would have to use a snake...fine. The bill was outrageously over priced because they nickel and dimed for everything under the sun and the moon. Will never call again.

Kevin C.

08/10/2021 12:00:00 SA

DO NOT USE THIS COMPANY - THEY SUCK. I would not trust these idiots with anything. They don't show for scheduled appt's. They can go screw the pooc and I'll provide the pooch.

Worst experience ever.

Elisa G.

9/30/2021

Careful when you sign a 1-year maintenance agreement. We sold our home 5 months later and there is ZERO refund for the unused portion. They said I signed a 1-year contract and that was it, despite the fact I would never use the remaining 7 months of service.

Gregg R.

1/26/2022

Got a quote yesterday on a furnace replacement. $22,000! This company is out of their collective minds if they think I would ever pay that outlandish amount. How can this be true? The other companies I am getting quotes from came in between $4500 and $5500. Do your homework before getting ripped off.

Allison H.

7/22/2021

I have used Applewood for years to start up and shut down my swamp cooler. Even though I am a premier member, which means I pay a fee to get a free start up or shut down, it still cost 248 dollars to get my swamp cooler started. The swamp cooler was not working so I called A Plus Mechanical. They said that my filter was completely clogged with dogwood fluff. They also said that my pump was constantly draining and refilling because there was so much dirt and grime in the tray. Basically Applewood was charging me an exorbitant amount to simply plug in the swamp cooler, rather than also preforming the basic seasonal maintenance that should expected. A Plus cleaned it out and got it running perfectly for half of my preferred members price. I would only recommend Applewood if you have to much money, and need to waste it.

Dave M.

08/01/2021 12:00:00 SA

It's been almost a year and half and the AC is still having issues..... they wouldn't let me complain too a manager and the first time I complained they said they would have someone contact me in 24hours. No one ever did.. after the 4th time having the techs come out too fix our ac.. (house got up to 89 degrees and we have babies that can't take that kind of heat.. ) the probably? Maybe got it fixed. Finally had someone from management contact me in which I told them that I took 2 days off work and I got rescheduled.. and they didn't fix anything.. the offered too compensate me 200$ on my 2000$ plus bill.. I doubt I'll see that check for some reason.. over priced, crappy work, and a waste of time. They Will try too upsell you on stuff you don't need. The owners name is Josh Ward and I really wish he cared about his business too respond on here

Beth O.

06/05/2020 12:00:00 SA

I wouldn't recommend Applewood Plumbing Heating & Elec
My mother had used this company years ago so I thought I would try them. You have to pay $69.00 for just coming out. I had explained what I wanted over the phone. Had I had any idea of the cost I wouldn't of had them ccme out. Went ahead and had the work done, but it wasn't completed like I had asked it to be. Could tell the electrician wanted to leave so I just left it like it was and will live with it. I was then telling my friends about my experience and cost and they said I was ripped off.

Linda N.

09/07/2022 12:00:00 SA

this is the worst company I've ever had to deal with. they charged me $1193.04 to fix my air conditioner..they arrived at 5:15 and left at 11:30.the tech tested 2 parts and said he would keep looking for the problem. He changed out a switch (that didn't fix the problem) said the capacitor was weak but should be ok. He then changed out the capacitor for $566.85 (that didn't fix the problem).made at least 2 phone calls. Turned out there was a safety switch that had tripped to keep the unit from coming back on and causing damage to the unit.then he hosed off the outside of the unit for $428.19. When I called to ask for a adjustment, I talked to Jennifer.Jennifer said all there tech are certified and trained..I asked her why if they were certified why did it take over 5 hours to find the switch and reset it. When I was talking Jennifer hung up on me. I called back and no one answered.. I tried another number and explained to that person I wanted to talk to someone else she out me on hold for quite a few minutes, when she came back on line she said Jennifer was the only person I could talk to. I had asked Jennifer for copies of the training and certification she said nobody had ever asked her for that. Jennifer said she would give me 20% discount, I asked if they would reimburse me the $566.85 for the capacitor and thats when I called back and no answer

Tom G.

1/13/2020

Our hot water heater went out. It was one the previous owner had installed through Applewood. I called them and they were able to send someone out the next day.

Upon inspection it was clear the cost of fixing wasn't worth it so we agreed to replace it. After he removed it he found that it was still under warranty so our replacement didn't cost us. Great customer service!

Milena A.

5/13/2020

This was a horrible service from Applewood today! Yesterday I scheduled a service for today with a 2 hour window. As I'm driving to the service site today I get a call saying we are calling because we understand that you need a plumber and we have an opening tomorrow between 1 to 3pm, would you like that service?. To which I respond No thank you, I already have a plumber coming out today from 12-2pm, not knowing that it was the same company!!!! The dispatcher botched the call. When I called back to state the misunderstanding, the person on the other end noted that the notes indicated that I had cancelled. I explained it all and that Is like to keep the appt and didn't realize it was the same company. He then said because you changed it we have availability tomorrow.

What an EPIC SCREW-UP FROM APPLEWOOD!!!!!

NEVER AGAIN.

Leslie F.

06/02/2020 12:00:00 SA

I'm in the market for a new AC unit, so I called Applewood for an estimate. I told the guy on the phone why I was calling, and he proceeded to get my address and information before telling me they don't do new AC units. He said the company is focused on repairs not sales. Two problems with this:

1) Their website has a whole page for AC installation (applewoodfixit.com/air-c…). So either the guy was lying or their website is falsely advertising.
2) They still went ahead and gathered my contact information before telling me they couldn't help me. This is obliviously so they can use my info for sales/marketing purposes. I would not have given out all my information if I had know they weren't going to be able to help me.

So at best, Applewood has scummy sales practices. At worst, they're liars.

Renee H.

05/05/2020 12:00:00 SA

Crap, they charge to come out for an estimate!!
And they are extremely expensive!
Not much more to say.

Krystine C.

06/02/2021 12:00:00 SA

I needed a quick replacement a zone valve for my boiler. They completed the work, about $300-$400 more than I was expecting. The temperatures dropped, spring in Colorado, and we had no heat out of the new valve, and the second zone got stuck open. Got them out again, they told me it was a safety valve and quoted almost $6k, and $2500 to replace the valve. That was more than double what the first replacement was, and they can't do the zone valve unless they replace the safety valve. Yeah, I don't get that one either. I called a different company, there's no issue with the safety valve, the previous tech didn't open up the water supply to the new valve. They are a scam.

Erik V.

6/18/2021

Applewood called to cancel my appointment 1 hour before it was schedueled to reschedule due to tech availability yet could not get me in for another 1.5 weeks - after I already waited about 1 week for this appointment. Why should I be put at the end of the line through no fault of my own, and arranging my own schedule to be home and available on the mutually agreed upon time. Not impressed

Z P.

06/10/2021 12:00:00 SA

OVERPRICED! Charge $1,075 for a 45min job to install a $150 pressure valve. Going rate is $300 to $500, so they are double the high side.

Lisa G.

05/03/2021 12:00:00 SA

Expensive beyond belief!! Got three bids from reputable companies. Applewood was over the moon.

Jeanine R.

4/18/2021

These guys are way over priced! Not only that, they cancel appointments on you. I had an appointment in the morning, and they called me the night before telling me that a their tech called in sick. I then had to reschedule for that afternoon. The lady that I spoke with seemed really rude. Once the tech arrived, he told me that to install three faucets would cost me $1500. That seemed outrageous! Since I really needed to have water in a bathroom, I had the tech install one faucet. He agreed to give me a 10% senior citizen discount and $60 off for a coupon. I paid $450 to have him put in one faucet. I am having another plumbing company install the other two faucets. Then I received a phone follow up, which I told the lady that they were way overpriced. Her comment was, I am sorry you feel that way. Don't use Applewood Plumbing.

Mike S.

02/04/2022 12:00:00 SA

Quality work is done by this contractor and they give honest opinions on what is necessary. Price however is suspect. I had major work going on and quoted a small change to pluming on water heater, price quote was nearly $1000 for something that had a less then 2 hours labor and maybe $60 in parts. Makes me wonder if my other work was at a competitive price. Best to get quotes.

Phillip L.

1/29/2021

If I could give them negative stars, I would. They are a complete scam. Don't use!!!

Our furnace stopped working and they tried to sell us on $3,000 worth of repairs (and charged us $300 for simply opening up our furnace). We had another company come out and simply cleaned the dirty sensor and told us that even if we needed the repairs that Applewood told us we needed, it would only cost $450.

Use Tri Country Heating in Longmont or Boulder Heating and AC instead.

Jerry B.

01/05/2021 12:00:00 SA

Rip off company. Michael -- and his diamonds, it's all diamonds assurance he could do the job, quoted $2400 to hook up humidifier (which a different licensed contractor installed for $300) and clean relevant area of furnace (which was already included in job being done by separate duct-cleaners, so Nick's add was nothing additional). Told me the quotation was from a book that never showed me. An executive (Kevin?) called me to discuss and did not dispute the 8-times mark-up to fair market rate; told me they have a lot of expenses because they stock their trucks with parts and tools.

Ken H.

1/24/2020

Applewood refunded the service fee we paid. For staff that handle complaints, Thank you for listening - the staff six years ago did not.

I believe, good and/or bad service starts at the top and flows down, and six years after our bad experience I still read reviews that sound eerily similar to our own . . .

Ryan H.

01/11/2022 12:00:00 SA

What a joke!!!!! Do not ever use these people. Worst experience by far with a service provider. Anyone else is better

Angie L.

11/30/2020

We were warned by neighbors that Applewood was pricy and to go with someone else and I hadn't seen the bad reviews online yet.... the plumber showed up and he was super friendly, on time, wearing a mask and following all COVID precautions. So no complaints there. However, he was going to charge us $400+ to fix a drip in our kitchen faucet (which stopped after he left because he messed with it for about 5 minutes...) and quoted us $1200+ to fix a valve on our shower to increase the amount of cold water that comes through. Needless to say.... we're getting second opinions and are more than likely going with someone else.

Mike M.

10/22/2021

BEWARE. We had a leak in our water meter pit. The Applewood tech said we would need to replace the entire water main line at a cost of $8,000. A second company diagnosed the issue as a leaky valve and replaced the part for $700. I strongly believe that Applewood will rip you off given the opportunity.

O O.

10/13/2021

I used Applewood one time and I will NEVER use them again. Want to pay
$1,000/hr for a plumber? Call Applewood. Here's my experience: I called Applewood to disconnect a garbage disposal. It was plugged in to the outlet; not direct wiring, so as far as the electric goes all you had to do was unplug it.
They came out, looked at the garbage disposal, I told him I needed it disconnected. He then went out to his truck for about 10 minutes to write out a quote. $970 to remove a garbage disposal!!! It took him less than 30 minutes! I've since have had discussions with my neighbors and have had other horror stories about the extreme cost of their services. One neighbor told me his mother phoned Applewood for a new hot water heater. His said he fortunately got involved before they could install it and stopped it. He went with another plumber and saved his mom over $1,500. They do wear name tags and their communication is good, but not worth the extra you pay. Go with a privately owned plumber or HVAC person, large companies with lots of employees are always more expensive....need to pay middle management in these big companies. I have no direct experience, but have been told that Plumbline also does the same thing as Applewood. Actually not even worth one star. Stay away!

Steven S.

10/11/2019 12:00:00 SA

Hold on to your wallet, checkbook and credit cards, as this organization will take all they think they can get away with if you don't!

Had them out for a routine check-up and tune-up of my furnace and AC. I not only received a bill for $238, which might have been reasonable, but it appears the whole reason for the visit was to see how much they could get beyond that. I received a quote to replace my entire system for over $20,000, but with absolutely NO details of what that new system would include (efficiency rating, features, brand, model, etc.). Only after asking did I get very limited information.

Seems like that quote was provided solely to scare me into the alternative: repairs costing just $5,600 for the furnace and AC.

It took a bit, but I found someone I could trust shortly thereafter. Don't need to provide the details here, other than it is a company that has been around for many years owned by someone (fully certified) I knew, but forgot was in the business.

His visit painted a whole different picture. I had him start from scratch: do a usual routine check-up and tune-up and didn't give him details from the Applewood quote. Net: furnace had no problems (v. almost $1,800 in repairs on quote); AC had two minor problems that would cost $300 (v. over $4,000 in quote). He talked through everything he checked and what he found. I then advised him of the details that Applewood provided of the required repairs and he showed me how each of those items was working just fine.

His advice was to stick with what I've got, even though it is 20 years old. It may need some replacement parts from time-to-time, but he could replace ALL the existing parts with new parts for less than the few items on the quote -- or replace the the whole thing for about 50% of Applewood's replacement cost, with a top-of-the-line unit from the same brand quoted.

So keep your hard-earned dollars and go somewhere else!

Adam W.

11/03/2020 12:00:00 SA

RIP OFF - SO EXPENSIVE COMPARED TO OTHER QUOTES!!! I don't get how this company remains in business other than by paying top dollar for ads with money they overcharge customers. Their prices should be illegal they're so freakin' expensive at 2-3x more compared to several other plumbing companies we contacted for estimates (both large and small).

For example:
- $450 to briefly remove and install a new wax seal (approx $5) under toilet vs. $150 average price (approx 30 - 45 min time)
- $250 to replace an older toilet shutoff valve (approx $7.50) in the process of replacing the wax seal and removing the toilet vs. No Additional Charge (approx 15 min time)
- Minimum of $1500 to cut into drywall to access/repair leaky joint in wall behind toilet vs. $500-$650 (approx 1-1.5 hr and $5 part)
- $1200 to install a mainline water pressure regulator vs. $400 - $600. (approx 1.5 hour + less than $100 part).
- $12,000 to add an air conditioner compressor to a compatible furnance/central ducts vs. $5000 - $7000

Other plumbers shook their head in disgust when hearing what we were quoted since they feel Applewood gives them all a bad name. And before we could even mention their name when saying how much more the other company was... they all guessed correctly it was Applewood w/o our mention.

On a positive note: the booking and communication process was very good; the plumbers were clean, friendly, highly knowledgeable and did good work; and they had good availability (including after business hours). However, the plumbers have no say in what to charge and defer to a HUGE bible of an Applewood book that has a flat rate for every single repair under the sun, including situations where both repairs are part of the same project and only add a few minutes extra time. I actually felt bad for them having to give me the flat-rate quotes as they seemed a bit uncomfortable doing so, and again, props to the quality of work but it was no different than the other plumbers we used at a fraction of costs.

If hosting a big Xmas dinner and suddenly the sh*tters full w/no other plumbers available in a pinch you'll be excused for calling Applewood. But you have zero excuse for calling them otherwise unless perhaps you're a masochistic. YOU'VE BEEN WARNED... BEWARE!!!

tim w.

2/23/2021

After rescheduling appointment 3 times I was told it would be about a $1000 to replace a drop-in kitchen sink kit that's intended for homeowner replacement.

This is 2 to 3 times the national average (see below). In my case I wanted to reuse all of the ball-valves, P-Trap, etc. But the tech was not flexible and would charge me the same regardless. When I told him I had shopped the national average he held up the Applewood book and said it was the standard.

I would agree with others that this is a company that will up sell you things you do not need and are wholly unreliable when it comes to the schedule commit. I do not recommend Applewood. Do not use. I'm out a week waiting, missed appointments at work, $ for the service charge, and I still don't have my sink installed.

I will tell you that the office was very pleasant to work with but Applewood needs to really start providing customer service and not charge us for things we don't need. If the ball-valves fail later because we didn't change them, that would be on me, but these were new, and to code, valves, for instance. This was a 2 hour job, tops. $1000? Wow!

Source:

The national average materials cost to replace a kitchen sink is $33.65 per sink, with a range between $31.48 to $35.81. The total price for labor and materials per sink is $425.03, coming in between $385.57 to $464.48. Your actual price will depend on your location, job size, conditions and finish options you choose

Kenneth B.

07/09/2021 12:00:00 SA

The company came recommended by our next door neighbor, who has used them for years. All aspects of my first dealing with Applewood were more than satisfactory, from contacting them on line after hours (11:30 PM), to speaking with them over the phone, to scheduling the appointment and the on-time arrival of the technician. The technician explained the problem, showed me the price and got my approval, then allowed me to watch while he repaired / replaced a 40 year old valve to our irrigation system that was leaking inside the house (basement).
We could not be more pleased with the company and he technician, Omar Reyes.

Neil N.

10/13/2020

Can I give zero stars? Terrible customer service. Strung us along for 4 hours, then said they couldnt get anyone here today after all. Called them at 1130a, they assured us they would have someone here between 4-6p. We have no water. No one showed. No call, no explanation.
Avoid them at all costs!!
Did I mention we are repeat customers who paid a subscription fee as VIPs? Another scam. And they are EXPENSIVE

Sachin K.

10/22/2020

Why do I have to select even 1 star? This is a waste of 1 start, they deserve zero stars. These people scheduled me, then rescheduled me the night before to a Friday. Thursday night at 9 pm, they call and tell me they'll have to reschedule me again. They've no respect for people's time. Don't bother with these idiots.

Lara B.

10/07/2021 12:00:00 SA

Their schedulers are very friendly and got someone out to me quickly. Unfortunately they then told us our heater was broken beyond repair and would cost around $2500 to fix. Upon getting a second opinion it turned out all it required was a cleaning (which we did ourselves for free) and now it's running great. So glad we got a second opinion and we will never trust Applewood again.

Bob G.

10/25/2020

I called to get my furnace serviced because it was not working. I chose applewood because they could get a tech out the quickest. Tech came out diagnosed the problem and discovered that the part needed to ordered. Fine. He said he'd call back within two days to reschedule.
Two days come and go and no call back. I finally call to see what's going on and was told the tech would call back within 24hrs. 24hrs go by and nothing....
I finally call and see what's going on and they say the tech didn't call because he doesn't work on the weekend and that the needed part might or not be in by tomorrow....
Really?
A little bit of communication goes a long way. NO COMMUNICATION is a show stopper.
Will NEVER call this company again. Even if they hade a good reputation.

Mark S.

10/16/2020

I'm amazed how many GREAT reviews this company has received. How di you ever get them to come to your residence? Called about an electrical issue a year go only to be told that was out of their scope. Called again when the state required backflow protection. That's out of our scope Now I need my furnace repaired and that's also out of our scope. I'm just surprised that they do enough work to actually get a positive review.

Lucas K.

8/28/2019

I needed my expansion tank replaced ($30 at Loews) which would also involved connecting a new PVC elbow. I was quoted over $839.97 as a non-member and $716.94 as a member! Insane for less than $50 in parts and it only took me 20 min to do on my own. The owners should be ashamed of themselves trying to take advantage of people. Turley sad that this how a locally family owned business takes care of their community!

Cameron B.

7/27/2019

They canceled my first appointment a half hour before they were supposed to be here.

Now the technician is quoting me 1,100$ to replace my toilet that has one faulty piece.
I specifically told them over the phone that I only want the one piece fixed. He said he has to completely rebuild the toilet that is less than 8 years old.

Liz B.

7/16/2019

Don't use them. They will come over same day sometimes but we had them quote us $1,500 for a repair to AC. Had another company come look and they fixed for $50.
This has happened twice with applewood.

Sasha N.

4/27/2021

They quickly came for an estimate and were professional. A little on the pricier side but they have plenty of discounts and coupons!

Jieyi Z.

06/06/2019 12:00:00 SA

I wish everyone could see this review because their price is absurd!!!!!!! I so should have read these 1-star reviews before I called this company that just send out coupon magnetic stickers in the mail, but the 37 dollars coupon is just a drop in the sea comparing to their outrageously high cost. Although they seem so nice and friendly and helpful at the beginning, but eventually they are just robbers that would shamelessly take advantage of people's emergency, and my ignorance.

So I have a droplet sized water leakage around the main shut off valve in the basement, and it's slowly leaking to the bedroom carpet. I was in a hurry to fix it and didn't know better, so when they told me it's 313 to tear open the dry wall, 600 to replace the shut off valve and anther 600 to fix the other leakage on a 3/4'' water pipe, I didn't say no. The technician is very nice and did the job professionally for under 2 hours and I thanked him for that, although all he did was replacing the pipe with the valve on it with another pipe and a valve on it, so it's more like one job than two jobs. And when I asked him what's the labor cost and what's the part cost he said they don't separate them, everything is just together, and this shouldn't be the way how you do business. They say in the phone that all their rates are transparent, no they are not!

According to HomeAdvisor, everything could have been done between 425 to 700 by any other qualified plumber, so 1500+ that they are asking is more than twice or even 3 times as much, for less than 2 hours of work. Can you believe it? I showed the plumber and he said well HomeAdvisor doesn't make up the price for us. I said I know but I also have friends who have plumbing work done in their house before and this is not the reasonable market price. He called his manager said the customer is gonna complain and she only agreed to a 200 discount, and with that I won't be allowed to use the 37 coupon they sent me, which was the only reason I knew about them and called them! So ridiculous it's funny. I am still gonna complain of course, and I will tell my neighbors to look elsewhere for plumbing work for sure.

Found on HomeAdvisor website:

Leaking pipes cost an average of 150 to 350 to repair, while diagnosing leak locations can add an additional 100.

The main water shut off valve is 175 to 250 to replace. Most of this is labor as the materials fall under 25.

I cannot describe how much I don't recommend this company to anyone. Avoid them at all times except if your furnace broke down on Christmas eve or something, as they do schedule appointments quickly.

Be careful, they don't just rip off senior people, but young female minorities new homeowners like me. Anyone could be a victim!

Allen S.

12/17/2020

Applewood came out today to service my boiler and inspect an air handler. Specifically, Alex Smith, came out. Alex has been to my house twice now for service and repairs. I have yet to experience another technician, from any company, who is more knowledgeable, more thorough and more willing to explain issues and solutions for my home. He arrived on time today, immediately put on protective booties and then listened to my analysis of what was happening with my system. Without hesitation he went into the crawl space, it is cold and not extremely easy to access. He found the issue. Repaired it and then did more of an inspection of the system. He found a potential issue that he said didn't require immediate attention but at some point would need repair. He replaced the part in 20 minutes. I couldn't recommend Alex or Applewood more highly.

Randy G.

6/22/2020

Wouldn't wish this plumbing service upon my worst enemy. Scheduled with this company twice to come out (as they blew me off the first time and showed up nearly 3 hours late the second time) just for them to give me an estimate (even after explaining what I needed done over the phone) at 5 times the cost it should actually cost. I literally have all the parts needed and they essentially told me the service costs $600/hour for labor only. Don't waste your valuable time and money on this scam of a company.

Quibble U.

7/23/2020

This company has done good work for me in the past. So when I needed a new water heater I contacted them. The estimate for the heater was twice any other estimate. Installation of electrical, using their in-house electrician, estimated to cost between $1,800 and $2,200. Using a different company, I got the same electrical work done for $250. Applewood is good, but be prepared to pay double or triple that of another plumber. I will not be using Applewood Plumbing in the future.

Dustin B.

12/22/2018

Yesterday my furnace was blowing only cold air. Not good. Cats were not digging it. I called these guys to come out and take a look, knowing my flame sensor was cleaned last year, and the filter only two weeks old. The furnace is 7 years old and has worked great for all these years.
The tech that came out old me the furnace was installed improperly, and the pressure was not set correctly for high plains altitude. To fix everything right would cost $1000.

I blanched, I balked and began some logical questioning about how in hades could this perfectly working furnace be operational, at all. I asked to have my flame sensor replaced to see if that would fix it, first.

Quote for the sensor was $40. I looked up the price for such a simple part: $4-16. Oh boy, here we go. Total cost including the (10x markup on the part) would be $420. Unless the tech was right and I was back at looking at $1000.

In a jam for the holidays, I went ahead with my plan. It worked, (ahem) and the furnace is keeping the cats from moving out and finding more civilized living conditions.

Yelp folks, I just paid $380 for 15 minutes of work, and $40 for a $4 part. This company is absolutely predatory in labor pricing, and I may add, evil in their gross, greedy markup.

I gave them 1 star because my furnace is working. I took away 4 stars because I was gouged harder than a kebab. Dinner and a movie first?

Do not let these Fagans, these Olympic-level charlatans, these straight-up thieves into your home, and save that hard-earned coin for single malt restorative amber. Good grief Charlie Brown, these guys are without principles, in my opinion.

Merry Christmas earthlings.

Leslie C.

11/18/2019

I'm not sure about the circumstances around the negative reviews, but we had a really positive experience with Mark and the team at Applewood over the weekend when our 20 year old water heater finally died.

We noticed a severe leak at the base of our water heater at 11pm Saturday night. I called Applewood and got the answering service. I gave her our name, number, address and a run down of the issue, and she told us we would get a call after 6am when the office opened. Sure enough, we received a call back promptly at 6:30am from a gentleman who gathered more information and set up an appointment window between 11am-2pm.

Erica from dispatch called us at noon to let us know that they were working to send a plumber over but that they had a couple of emergencies they were addressing first. She was very kind, and she and the staff continued to call us throughout the afternoon with updates so we knew where we were in the queue and to keep us posted when the plumber was on his way. This was pretty awesome to me - yes, it was stressful that we were waiting, but I appreciated the fact that *she* called us with updates, not us calling dispatch as is what usually happens with other service providers we've dealt with.

Mark came in later in the afternoon, was able to diagnose the issue quickly, had a brand new water heater with all of the equipment he needed on his truck, and had it installed and up and running in two hours. Total cost was under $3k, which considering he had to drain and remove the old one, install the new along with some new equipment required since our house was built, and inspected the system to make sure it was functioning properly, I'm okay with. We signed up for their Service Club, too, and based on the entire team's professionalism, I'm considering switching our HVAC work from our current provider to Applewood.

Thank you for a positive experience in a very stressful situation!

Michael S.

01/11/2019 12:00:00 SA

Rip off!!!! approximately $1200 more than everybody else for the repairs that were done at my house on my furnace. I would avoid them at all costs! Caveat emptor! I cannot say how strongly I do not recommend them! I am a very unsatisfied customer! They did refund part of the bill, however even with the refund they were much higher than everybody else! Avoid them at all costs!

Avoid them! Avoid them! Avoid them!

You will only be disappointed with the outrageous prices they charge!

They will have no problem taking advantage of you also!

Andy L.

2/24/2019

Thought I'd take advantage of the proactive furnace inspection service this Winter. There was nothing wrong with our heating before, but after the inspection we had all sorts of issues.
Many visits later ... much cost (thousands on repair).. not sure anything was diagnosed correctly... water leak after they left. One engineer complained about the the shoddy workmanship of one of his colleagues.

We gave up on them and found someone else. All that repair and a new furnace was needed as it was DANGEROUS!

Joshua J.

6/16/2020

Called to request an appointment to fix the faucet in my shower. They set up an appointment and even called to confirm. The day of the appointment, they did not arrive in the time frame they gave me. At the end of the 2 hour block, I finally received a call asking to push it back 2 hours. I agreed and waited. They no-showed in that 2 hours and there was no call. Several days later, I get a call stating they'd like to get us back on the schedule. By that time, I found someone else. I value my time and value follow up. I will not be using Applewood for any of my plumbing needs.

Jeff T.

03/01/2021 12:00:00 SA

Clogged drain, they call 1 hour before my scheduled appointment to say they cannot make it after I took off work and stayed home waiting.

Candy K.

10/24/2021

Dell came to our home where the kitchen sinks were spewing dirty water under my sink and fixed them as he explained his repair. Also fixed our running toilet and clogged sink. Educational and superb service- all on a Saturday night! Thank you, Dell! HIGHLY RECOMMEND DELL AND APPLEWOOD PLUMBING!!

Kelly H.

10/27/2020

I had a service call set for my furnace yesterday between 2-4. I received a call at 3:30 that the technician was still working on another repair job and asked if I'd like to move the window to 5-7 yesterday, which I accepted. I was told I'd receive a call when the tech was on his way. I never received a call and the tech never showed.

Bad customer service, especially for a furnace call on a below-freezing night.

Steve H.

08/11/2021 12:00:00 SA

Scheduled a repairman. They called me at my scheduled appointment time and said that they were now unable to make it out for the appointment. Seems like they overbook like an airline. Now that I am reading these other reviews I'm glad they backed out of the job.

Mike W.

6/21/2020

Unbelievably overpriced. I normally never write reviews but here it goes. I'm a first time homeowner so shame on me I guess, but I paid 780 dollars for a 39 dollar part. I was told I needed a hard start for my three year old ac unit which I did not need. I brought the receipt to two different companies who said not only did I not need that part, but the other 1100 I spent was INCREDIBLY inflated. My guess is that they are commission based and prey on idiots like me. Lesson learned.

Marianne M.

3/31/2020

Run! After my experience and reading similar reviews ....
I called the because of a leak under my bathroom sink. It was visible (ie not behind the wall) so seemed easy enough. I usually have a friend help me with these things but didn't want to take advantage so had Applewood come out. The technician said because the pipe was connected to galvanized pipe they would have to cut open the wall to connect it to the main supply line. And of course once they got inside the wall there could be further problems. Quote: $941.00

So, I decided to call my friend. He had it fixed in 10 minutes with less than $5 in parts.

Applewood was totally taking advantage of me!!!! DO NOT USE THEM!

Chrissy S.

5/22/2020

Buyer beware! I agree with all the other reviews talking about hanging on to your wallet! They are only interested in the up sell of their services, which was 4 times more expensive than the 3 other competitive quotes we got. Their technicians also have a knack for fiction when writing up their reviews. Our HVAC unit was cleaned AND inspected but he still recommended to replace both of them even though they were totally operational. I wish there was some accountability on businesses like this who try and take advantage of consumers by using fear to drive decisions and behavior. Beware of the bite behind the smile with this company knocks on your door.

Morgan R.

3/18/2020

I had Applewood come out last week since I had heat downstairs in my house, but the heat upstairs wasn't working, and I wanted to get things working upstairs again. Charles came out and was perfectly pleasant, he diagnosed the issue and stated on my paperwork that the solution was need to replace the water feed valve, add a check valve and purge the system. They quoted us at $247 for a heater flush and a gold service membership. On day one. The work to be performed the next day was quoted at 1481.81. Definitely more than I was expecting, but I trusted them since they have been in business 40 years and I just wanted heat in my whole house not just one zone.
He returned the next day to perform the work and did so in the 4 hours that were quoted, then let the system cycle/come to heat and we paid, and he left. The paperwork says, installed a new water feed valve 1PRV, backflow preventer and air vent (Gold Top). Purged the zone and tested, working great. However, I haven't had heat since he left my home, but it wasn't so obvious since it has been high 60's low 70's. I did notice it 3 days later when it had cooled down a bit and called to figure out what was happening. A different technician came quickly and turned flipped some switches and let it come back up to temp and click off, then told me that if we have this issue again to call them and they will get someone out to fix it.
I had to call them back and they got the same technician out the next day (luckily it had been warm, so I wasn't freezing in my house). I was under the impression that the $1481.81 I had paid would mean I would have working heat. Guess not, because they quoted me something like $1700 to get my heat working again. I can't give an exact number since he took the quote with him.
I'm shocked. I am sitting in the cold now since Colorado is cooling down again and basically unless I pay Applewood an additional $1700, I will remain that way. I called and spoke to the manager and he told me that it wasn't their fault since this was an existing problem? Odd since I had heat before they did any work for me. How wasn't this diagnosed initially? Also, pretty messed up that I paid them a ton of money and it's not fixed, I'm actually in a worse situation now. I wouldn't recommend them ever.

John I.

11/30/2019

Our furnace went out on November 25 and called a heating company a friend recommended but was not going to be able to come out until dec 3
We ended up calling Applewood based on a family recommendation they were actually out that day about six hours later and had the furnace fixed in about an hour it was a simple fix but I need one since it was very cold out

Mitch did a fantastic job very customer service oriented seem to know his way around a furnace. I think in general Applewood's customer service and also phone people did a real good job for us
Lashley Mitch didn't try to just sell us a new furnace in which ours is about 25 years old but he fixed it and gave us an estimate for a new one good job Mitch and I'll recommend you and asked for you in the future

Rachel V.

7/22/2019

Our a/c had been cycling on and off for four days, and with the recent heatwave in Denver and a four-month-old baby at home, we were desperate to get it fixed. We called our usual service company and several others in the Denver area to try to get someone out... And everyone kept quoting a week+ to send someone. (!!)

I found Applewood on Google, and they scheduled someone to come out just a few days later and added me to a cancelation list... and then, lucky us!, I got a call at 7 pm on a Sunday someone was available. Thank goodness! Greg was over shortly after the call and diagnosed the problem in less than 10 minutes. He was very professional and helpful, and we will absolutely be calling Applewood for all our HVAC needs now!

John M.

07/11/2018 12:00:00 SA

Being a first time home buyer can be scary enough, but when you have big companies that come out and want to rip you off it becomes even scarier. I called Applewood out for a few estimates after my home inspection and to complete a cleaning of my furnace since the home inspector found they hadn't been serviced in quite some time.

They came out and started their rounds and immediately I knew they were trying to scare me into things I hadn't even asked them to look at. When they were done servicing my furnaces the tech mentioned that if I ever wanted to have A/C installed in my house the entire duct work would need to be reworked as the returns were incorrect and reversed, basically where the air should be going back into the system the air was being forced out was what I was told. The tech said it'd cost a ton to rework but they could do it. This problem was just one of the many items they said they found and needed repaired. I told them I was done, paid for the service they completed, and had them leave.

Unbeknownst to them I was having another (large) company come out to install A/C. Not once during their assessment or install was it mentioned that my duct work was messed up and needed to be redone. I just wonder why a company would conduct business like this and allow their techs to try and scare people into repairs that aren't even necessary, especially big companies that seemingly have enough business in the first place. I don't post bad reviews, you can check my profile, but I felt compelled to post about Applewood and the scare tactics tried on me. I felt as a first time home buyer they were just trying to take advantage where they felt they could because I don't know any better. Very disappointing.

Kelly M.

9/27/2019

Michael Opat did great work for me, cleaning and fixing my furnace.
Thanks!

Libby D.

6/14/2019

5 Stars? Abso-freaking-lutely.

We had a complicated issue with some problematic original cast iron piping in our 1975 mountain home. After dealing with several mountain plumbers who would show up whenever they felt like it, or were impossible to get on the phone in the first place, we called Applewood.

What was initially amazing, was that they actually have a receptionist who answered the phone. We realize this is minor, but it's a game changer when you can't even get a plumber to call you back. Every time we called, an actual professional receptionist answered, and we were immediately scheduled with an expert for our particular issue. Even when our evolving issue required different expertise, we were incredibly pleased with the service provider sent to our home.

Plumbers arrive on scene with a truck that is fully stocked with almost anything they may need. There is no initial visit, driving to Home Depot for 2 hours, coming back, figuring out it was the wrong piece, going back to the Depot for something else, repeat. You know the drill. Applewood shows up, they identify the issue, they have the piece in the truck already, they fix the problem, and they're on their way.

While this was a very large project that required jack hammering into the concrete of our finished basement, every detail was thought of to ensure a safe and quality home environment for our family during the destruction and reconstruction phases.

Also, and this is huge, upon identifying what our issue was, the construction day was scheduled in 2 days! They completed destruction and reconstruction in 1 day! We were impressed and incredibly pleased as to the quickness and quality of work performed in that amount of time.

The entire team from Applewood communicated clearly and thoroughly throughout the project. Each person, from the scheduling receptionist, to the master plumber was a consummate professional.

We have found that in the plumbing world, you get what you pay for. After our experience with Applewood, we would choose no other company to give our trust or money to. We would absolutely recommend Applewood, and in particular Chris S. and Kyle S., for your plumbing services.

Zack A.

3/19/2020

What a scam! Our water heater went out and we've been trying to get quotes, these guys charge $30 to come to the house and once they're in they have a price sheet with information saying EXACTLY how much the job is going to cost. If they had been honest and told me it was going to be $4000 over the phone I wouldn't have wasted $30 for them to come out here.

Brad M.

4/23/2021

Beware. I thought this company was going to be my go-to plumber. When they came out, their estimate for a small amount of work was $971. Needless to say, I only approved a portion of the estimate for replacing a showerhead, which I provided and showed to him so he knew what to estimate. After giving the approval and processing my credit card, he started work, only to come back to me 10 minutes later to say it was going to be an additional $500. So, I stopped the work immediately and insisted on refunding my card. So, in total, this company wanted $1,471 for work that I later contracted for a total of $230. for everything. They look professional but they are far from it in my opinion.

Aaron A.

03/08/2020 12:00:00 SA

We had a water heater go out in a rental unit and needed it replaced as soon as possible because Applewood said the water needed to be shut off because it was isolated to the water heater. They quoted us $3800 to replace the water heater! I was almost a sucker and paid that fee so our tenants would not be without water. Fortunately I decided to call around and get a few other quotes! I used Home Advisors and saw the price range should be between $1000-$2000 with install. I immediately got a call from one of Home Advisors plumbers and got them in same day to do the job for $1600!

This company tried to take advantage of our vulnerable situation to charge well over 100% of the going rate because he knew we didn't want our tenants in there without water. Not only do I have an issue with the price point, but their installer lied that the water needed to be shut off. The water to the rest of the house was not isolated and there was a valve smack next to the water heater to allow the water to flow throughout the house.

Michelle B.

03/10/2021 12:00:00 SA

Unbelievable estimate. Over 8 thousand dollars to fix my furnace when a new one at Home Depot is $1200. I can't believe it. Thanks for nothing.

M E.

03/10/2019 12:00:00 SA

Had faucet installed and said it would
Self seal after we used it awhile which it did not. Called them back got one follow up call and he came back out. He was supposed to call us back and did not, I called to follow up, he returned our call to let us know he was working on it and now crickets. So frustrated, our sink is not installed at all correctly.

Katherine P.

1/30/2021

My husband and I had a representative from Applewood come to our home a few days ago to give us an estimate to upgrade our electrical panel so we could remodel our kitchen in our home that was built in 1933. We were very surprised when the quote came in 3 time higher than one received by another top electrical company in the metro area. Applewood quoted the work at $23,000 and the other quote we received was $8,000!! That is a huge discrepancy for the same work. Obviously, we will not be using Applewood for the work. Thanks but no thanks!

Charles W.

7/22/2020

The technician arrived 45 minutes after the scheduled window of 10 to noon. After they rescheduled the previous appointment because the entire Colorado team called out sick.
After the assessment of our cooling system he claimed it was incorrectly installed, faulty fan and furnace and some how new the entire home has poor air loss issues. He would gladly fix everything for $18,000.
Then man spoke to my wife after the over exaggerated explanation. using fear and industry jargen.

Worse of all 2 hours later I arrived home where the AC previously worked on the ground floor and basement but the 2nd floor WAS the issue we called this company.

To a home that was blowing Hot air and the entire AC unit no longer working. I immediately called the dispatch who stated they can't get someone out until the following morning.

I then called the tech via his number provided on the quote. After dispatch stated they would call him to call me back directly. He admitted they never called.

Saying that's weird. Giving no corrective suggestions or trouble shooting checks.

My opinion is Applewood sent this technician to break my entire Central air system in order to solidify a future client by desperation and Extort my family for $20,000 during A heatwave, covid world, unemployment.

You should All Understand the business model and don't fall for the mailer coupons, TV commercials and the aggressive advertising.

I truly hope the CEO and owner reads what his or her company has become in our most desperate times.

Melanie W.

2/16/2020

We needed to replace our water heater. Applewood is only company that asks $29 for in house estimate. They wanted over $4,000 for what other equally reputable places charge $1,500. The very pleasant tech admitted that most water heaters are made by same company just having different labels and the difference is the length of the warranty. So why when comparing cost estimates for basically the same unit with the same warranty do they charge so much more. There must be a lot of suckers out there who don't take the time to compare prices.

Keith S.

02/12/2021 12:00:00 SA

Their Bradford White water heater replacement quote was $4,000 to get up to code. I did not go with Applewood, and completed all their required updates for $1,500 for the exact same water heater and expansion tank. I wish I didn't get them involved because it delayed the replacement, and my family had to take cold showers for 2 extra days. I am still perplexed with their costs. The other company brought out 3 people and just rocked it!

Jeff W.

07/09/2020 12:00:00 SA

I rarely leave Yelp reviews...this is how passionate I am about warning others about how bad Applewood is as a company. They came out to assess a problem with my A/C system. I have a 2100sq/ft home. They quoted me $5,000-6,000 to repair the existing system OR $10,000-12,000 to replace my A/C system...just the unit outside and evaporator coil inside. They wouldn't touch my duct work. And any required electrical work would be an additional cost. This is 2-4x the average cost to replace an A/C system. There is zero justification for their cost to do the work...it's price gouging (i.e., Price gouging occurs when a seller increases the prices of goods, services or commodities to a level much higher than is considered reasonable or fair. Usually, this event occurs after a demand or supply shock.)

The technician who came to my home was fantastic. Educated me on the components of my unit, took his time, explained what he was looking for. And used typical tactics to try to rationalize Applewood's cost.

Applewood doesn't care about the homeowner, they only care about profits. I'm embarrassed that they are a Denver company. Don't use Applewood unless you're the type of person who likes to burn money in your front yard for fun. Then their orange truck will symbolize that value for the money spent as it sits in your driveway while they do their work.

Ashley B.

02/04/2021 12:00:00 SA

If you are considering calling Applewood plumbing, just don't. If you must, get an additional quote from a competitor. They provide extremely unreasonable (and really unethical to be honest) estimates that other reputable companies charge a fraction of the price for. Case in point, we needed a toilet snaked because it was backing up from our sewer line every time water ran. It was an after-hours call, I will acknowledge that, but they estimated that it would be close to $1,000.00 to fix. The technician said he could get it down to $700 if we joined their service club/membership. Needless to say we declined. We have had this issue many times before and it's never cost over $200 to fix, even for emergency/after hours calls. We called another company (AAA) and they fixed the exact same issue for just over $100.00. This is not ethical and is not reasonable pricing for the services. I'm sure the work they do is acceptable but those who don't know any better are being taken advantage of. I normally wouldn't take time to write a review but times are hard financially for many people right now, and to take advantage of that, is despicable.

Abby R.

02/07/2019 12:00:00 SA

After being gone for a month, my parents came home to a 40 degree house. I helped them by making calls to several companies and Applewood was the only one with a sense of urgency to get out and help. A tech was out to their home first thing the next morning, right on time. The initial technician Jeremy was professional, clean cut and knowledgeable. He recommended a new furnace with some additional electrical work to upgrade their outdated system. The electrician was also out quickly, and the new furnace was installed in a flash. The entire process was seamless and left my parents feeling confident and taken care of. To top it off, an adorable gift came from applewood today, absolutely making my parents day. We will recommend their company to anyone and everyone. Couldn't say enough about their amazing service!

Jay H.

02/09/2021 12:00:00 SA

Never again. I'm owed a service under a plan membership - they can keep it. They are responsive, but insanely overcharging people. They'll claim overhead, best trained, longest warranty, etc as justifying the cost. If you need a quick response they have always gotten someone out quickly, but you certainly pay for that service. Parts available as a kit for Lowe's/ Home Depot were on-line at $56 for my repair. My quoted price for the 1 hour job $500. I was fortunate and could wait and get a reasonably priced repair done. You'll see from other posts that expecting $400/hr is about what they charge for their service rates. If you can plan your work - plan it with someone else, if you're stuck they are quick, but you'll pay for it.

Donna B.

5/25/2018

We have lived in our townhouse through two summers, and the AC never really kept up with the outside temp despite having it serviced last year. In anticipation of this year's heat, we called Applewood.

I requested annual maintenance and a charge of coolant. The first tech came out and installed two fairly expensive parts, which was okay if they were needed. But he didn't wash down the air handler, and the final bill included a membership fee for $198. That wasn't okay, and the house was still not cooling down. I called, and they sent out a different tech that same evening.

Michael was great -- very knowledgeable, and he answered my questions. He also made an appt with me to come back in a couple of days and wash down the AC handler to finish the job properly.

The AC is working better than ever. The staff, through my many phone calls, was consistently and unfailingly polite and accommodating. My problem is with the membership fee.

It was explained to my husband that its purpose was to reduce the cost of the repair, and would include other services for one year. However, the other services were things I wouldn't likely have needed or used, and the full cost, minus the membership, was only a few dollars more than the service was with the membership added. So the membership is actually an advance charge for services you never asked to receive, and it's an annual fee that you have to proactively cancel.

When I protested, Applewood refunded the charge and said we would still receive the benefits for this year. I still don't need them, and I appreciated the refund. The membership fee looks and smells fishy, and I've wondered how many customers paid for it without realizing what they just bought. That kind of thing is unbecoming a reputable company. I really hope Applewood reconsiders, and eliminates it.

Elizabeth C.

1/25/2020

Waaaaay too expensive, like 3-4 times more than other contractors! Am a real estate agent and have had clients use these people to their peril (i got a BID ONCE, was astonished at the cost, and hired someone else) i think their work is fine its just theCOST

Lisa S.

12/27/2018

Day after Christmas furnace condensation housing unit breaks a seal and we have no heat in Denver Colorado and water everywhere.

Aaron shows up takes a look figures it out orders the part drives back to shop to pick it up comes back fixes it and we are back in business.

There's a reason we always call Applewood Plumbing and Heating when things go wrong. They are fast, conscientious, thorough and happily shows and explains what is wrong what they are doing and why. They aren't the least expensive in town but they are definitely worth the extra cost in our minds.

Great experience every time!!

Michelle K.

3/13/2018

They wanted to charge us $1,000 to replace 3 outlets. The technician didn't bat an eye when my husband told him he wanted to shop around for other bids. I'm sure it's because he knows how ridiculous the quote was. We most definitely will not be calling them again.

Tommy B.

1/29/2021

First and foremost, I want to thank the team at Applewood for their prompt response and high quality of service for my wife and I when our hot water heater stopped working. A technician and his apprentice were out the very next day to assess the situation, provided us with plain English explanations of what was going on with our current unit, and our options for repair/replace. Unfortunately, the old unit could not be repaired, so we would have to invest in a new unit. The prices were absolutely astounding - $8k for the 'base model' and $12k for the 'more reliable' model. We didn't know what to do given that we didn't have any hot water - do we ask them to leave and bring someone in for a second opinion, potentially losing days just to find out that this is the going rate in Denver? We ultimately opted to invest in the $12k unit. The technician and apprentice did a high quality job of installing, explaining their work, and how the system operates to my wife and I. After speaking with people we trust in the skilled trades and doing independent research, we continue to have a hard time justifying the $12k cost when considering Equipment, Delivery, Parts, Labor, Warranty, and Overhead. The most expensive comparison we've calculated is around $7k. I spoke with Applewood's customer service manager and he emphasized the cost of overhead, but little else to help me get comfortable with the ~100% profit margin. He did provide a $500 refund which was appreciated, but did not get us close to what we feel is a reasonable cost. Has anyone else had similar experience with Applewood or other providers? Is this the market rate here in Denver? Also, I want to make sure there isn't anything we're not considering in our analysis. I guess, ultimately, I'm feeling insecure about being taken advantage of and am looking for closure.

Bryan P.

8/23/2018

I don't normally review plumbers but Applewood gave the best experience I've yet to have in 25 years of home ownership.

Kris was super professional, knowledgeable, and wasn't trying to squeeze unreasonable amounts of money out of us... there are a couple of big outfits in Denver that do this and I am no longer their customer after working with Applewood! He was able to get the job done timely and was transparent about the process and pricing.

Keith S.

03/03/2021 12:00:00 SA

First, my appointment was delayed by a day because the technician got caught up at another appointment. Then, when the technician arrived, I was quoted $360 for a 20 minute job. What am I going to do? They already billed me $198 just for showing up and diagnosing the issue. True, I agreed to pay the $198 and then the additional $162 (total of $360) because I was in a bit in a hurry to get the job done. However, I'll never use Applewood again and neither should you.

Cheryl K.

7/24/2020

Hugely expensive. Over $600 to just clean the furnace and a/c but not do anything else. Moved my arrival window 2 more hours. Call someone else.

Matt G.

11/19/2019

I had a problem with one outlet and called this company to fix it same day. Instead of fixing the actual probably they spent two hours writing up a quote of $30,000 worth of changes I need to make my house. Just a typical electrician company trying to ring you dry. Oh yeah let me see it again the problem was not fixed, wasting my time and $30

Allison B.

07/01/2020 12:00:00 SA

Very happy with our service today. Applewood got us in for service the same day we called. Damien L. was polite and answered our questions and explained repair options thoroughly. The repair looks better than the original work did! Hooray for Applewood! Unrelated to repair work itself, we felt very safe witg the precautions taken due to COVID.

Linda C.

8/20/2018

We had a backup in two areas of our basement. They were excellent about letting us know when they were coming - no four hour window type of deal. We were already stressed enough.

Due to timing issues, we had to have two different plumbers come out for cleaning the pipes and filming (sure that's not the right word) the pipes. Blaine and Dave R were the two men who helped us out. They were efficient and did an excellent job of detailing what had happened and what we are in for long term. They are obviously skilled professionals who also happen to have people skills.

We got a temporary solution to our issues, but that has only to do with our budget and not their work ethic or quality of work. I would recommend Applewood to anyone in a heart beat.

Renee F.

6/30/2021

DO NOT USE THIS COMPANY!!! This company charges an arm and leg for repairs. To have a shut off valve and it reconnected to the sprinkler system cost me $1070. What a RIP OFF. GO ELSEWHERE! The secretary even said they are one of the most expensive companies!

Tom M.

12/13/2020

Furnace died yesterday on the coldest day of the year so far. Called Applewood and unfortunately, they didn't have anyone available until this afternoon at 3:00. Made the appointment and didn't bother shopping around any further. Now they call me at 2:45 (15 minutes before my scheduled appointment) to say that the technician won't be able to make it and we would need to reschedule. I've now wasted 24 hours without heat and it's a Sunday afternoon. If you are in a bind and have an emergency, Applewood is not a reliable option.

Mark A. W.

4/27/2020

Great job by David yesterday !. He was
prompt, efficient and covered all bases.
He also went over your Service Contact in
detail.
I would highly recommend Applewood P & H for any of your home services needs.

Andrew M.

11/18/2017

I called Applewood because they advertised the ability to provide computer networking & wiring. My goal was to move a router to a more central location in my house. I also requested a quote to replace an old (loud) exhaust fan in my bathroom. Keith was extremely friendly, professional, clean, and generally a nice guy.

After (what I thought) was a high price quote for the router re-wire with VERY little inspection, Keith followed up with an exorbitant price to replace the exhaust fan. I even suggested he try to tone a cable run already in-place at the new location. He dismissed that idea. He indicated the best course of action would be to remove a kitchen cabinet so he could have access to the wall behind it, and that it would require additional trim & finishing work that he didn't provide (i.e. I would have to call a carpenter).

He also recommended I NOT purchase an exhaust fan and use the one he would supply - indicating it would not change the cost of his quote.

At this point, I simply asked him to terminate (add jacks) to an ethernet cable run I had already completed to a less-ideal location. The cost to add two cat-5 end-points was just under $500. I was shocked at that price - as an IT guy with over 20 years experience, I can confidently say this is a job that literally takes less than 10 minutes, and can be done nowadays with a pair of pliers.

It's clear that Applewood is interested in the relationship more than the fix. I was also highly recommended to join the Applewood gold program to receive their benefits, and he warned my electrical box would probably need to be replaced before too long.

Unfortunately, Applewood priced themselves out of competition. I politely paid his $29 visit fee and wished him a good day. I will not be calling Applewood Plumbing again, and generally have a bad taste about the experience. Again - nothing at all against the technician, this is just how this company works.

Sam A.

10/17/2017

Watch out for these guys. My wife and I bought a new (used) home and had a preliminary scope from another company that said everything was OK. A drain clogged a month later, and in an emergency, we called Applewood. The cost for Applewood's person to rotor root and scope the pipe cost three times what other companies charge. And worst of all, they said there was a major root problem and that we had to replace the whole sewer line, and quoted us $13,000 -- $26,000!

We called back the original plumber from the other company, he re-scoped and said the line was fine, that in clay sewer lines, tiny roots are normal and just need to be cleaned out every couple years. Plus, if we had needed to replace the whole line, that they would only charge about $7,000. To me, this crosses way over the line into unethical business practice. If you do ever use them, which I strongly advise against, I'd say get a second opinion before you agree to any major work.

Craig C.

11/15/2019

Called about a kitchen sink clog. Company would not provide upfront pricing for a standard job. I would not recommend anyone sign up for a job with an unknown price tag as there's usually a reason they wont' disclose (aka: they're probably going to slap down a like a 500 dollar price for a 20 minute job).

Best of luck.

Mit B.

9/29/2017

I've used Applewood a fair bit over the past 10 years including high ticket items such as an AC unit and water heater, but I think I'm finally done using them. I've never been someone who has complained about prices, but my most recent repair was 2x versus the estimated cost which I thought was high in the first place. This was an easy plumbing job whereby the technician had zero issues. Honestly, I'm embarrassed I even used them in the first place knowing of all of the negative reviews.

While my last repair was fairly inexpensive, I'm considering filing a complaint with the Colorado attorney general just on the basis the difference between the estimate and cost. I suggest other customers consider the same.

Linda H.

5/28/2021

I asked them to install 2 ceiling fans, wiring was already there and I had the two fans that I wanted them to install. They told me they wouldn't tell me an estimate over the phone, tech had to come out to give me quote. He said standard rate for ONE fan is over $300.00!!!! What?? So my two fans that together cost $300. Now would cost another $600.00 to install! That is nuts. I don't mind paying for good work or service but that is just ridiculous what they are charging. Waste of my time waiting on them to come to the house and wasting the techs time to come as well. I guess they are counting on people just paying this high price because the person is already there to do it so they cough up the money. Not me... just know this if you contact them to do anything.

Bill I.

12/09/2020 12:00:00 SA

I used Applewood several times many years ago. I just moved back into the area and need to get my furnace serviced so I looked them up. Their website offered live chat so I asked if they service furnaces and the cost. The rep keep saying he would have his team reach out to me with a price. I asked if he didn' t have a basic price sheet for service costs and he kept asking for my address and I kept asking for a price. I asked if he wouldn't rather have my phone number and he hung up on me. Service like this is unacceptable. If their customer service folks don't care about customers how bad could their service be?

Jesse P.

07/10/2020 12:00:00 SA

Scumbag company books me and tells me about how long they've been in business. Tells me how they have a BBB rating of A+. The hard sell. Then book a window. Call me the day of to tell me they're working on priority costumers and would try their best to get here today. I'll be filing a complaint with the BBB too! Shady trash service.

Karen S.

3/23/2020

Dan C. from Applewood came out and fixed my massively clogged sink and assessed and corrected a dishwasher problem. I called on Friday afternoon and they were able to get him to my house first thing on Sunday morning. Dan worked quickly to fix the problems, was friendly, courteous, clean, and knowledgeable. I would definitely use Applewood again. They are not the least expensive game in town, but if you really want something fixed correctly and quickly they are the place to go.

Nathan E.

10/10/2019 12:00:00 SA

This is the worst company I have ever had the displeasure to attempt to work with. Scheduled an appointment two days in advance and with 30 minutes left in their schedule window time they informed us they didn't have available technicians.

Appointment was because our furnace wasn't working and now with a few inches of snow and the temperature in the house dropping I am out of luck.

When I called to inquiry why they never showed up, there expert customer service reps hung up on my when I voiced frustration in there ability to honor their commitment.

If I could give zeros stars I would.

Luckily Rocky Mountain Electric Plumbing and Heating was able to get us in on short notice, should have called them first.

Travis B.

3/13/2018

Had Applewood install a whole-house humidifier recently, and it couldn't have gone better. Michael O was our technician - he brought decades of experience to assess our situation to make sure the solution he offered was the best available. He took his time to install everything properly (plain to see the quality of his work by even casual observation). He came back for a follow-up just to make sure that in fact was working.

And oh, is it working! What a difference this humidifier has made to our comfort and to our electronics (and to my dog, who is thankful not to keep getting electrostatic zapped by me!). Yes, Applewood price point is high, but the work I received and the warranty that backs it makes me confident what I paid was a good value.

. C.

6/17/2021

Had an appointment set up for this afternoon and called to confirm the arrival time. They cannot make it today and nothing is available until the 28th (11 days from now) with temperatures in the upper 90s. Unprofessional!

Jj S.

2/26/2020

I honestly think that this company is more expensive than competitors. But if you don't have the luxury of planning and need it done right you can count on a solid experience.

My furnace broke during a snowstorm. Applewood came out that day. Super nice guy. Explained everything as he took it apart and replaced. He was so clean and didn't track anything in.
Overall a great experience.

Thank you!

Paul S.

4/26/2021

I would go without heat and water before I would consider this company to work on my systems. Brand new equipment, installed incorrectly, and they won't come make it right without charging a service call. FAIL. I fixed it myself and will never do business with or refer applewood to anyone else, EVER.

Nick G.

7/23/2019

Be very, very careful when working with Applewood. They came by to give me an estimate for installing a new garbage disposal unit. The technician was super friendly and knowledgeable, but he told me that to install the unit, it would require him dropping the drain by 2, and also installing an expansion joint in the basement sewer pipe. He said dropping the drain by 2 was necessary for water to drain and that installing the expansion joint would save me grief in the long run. I asked if there was any other way to install the unit and he said no. He quoted me 2,200 for this job, saying it would be difficult and might take all day. I almost had them do the work, but my girlfriend recommended I get a second opinion. Well, I got a 2nd and 3rd opinion. The second opinion was from a Master Plumber friend of mine, (that moved away from Denver), he said NO WAY, you do not need to do all that, he suggested a simple fix (Deep seal trap) as a way to easily access the drain pipe. The third opinion and person who did the work in under 2-hours came from an excellent company (which I will be writing a positive review for) called Kippers Handy Man Service, he did an excellent job for under $200!. The unit runs great, and guess what, it drains perfectly without any issues.

I can't believe I almost spent 2k+ to have a disposal unit installed!

Patricia W.

12/26/2017

I had a backup from my kitchen into my shower. I checked out Applewood on the BBB website before reaching out. They have a A+ Rating.

I texted with a client service rep first to clarify my needs and then received a phone call back within 20 minutes. A same day appointment was scheduled in the afternoon. I then received another call to let me know the technician was only a few blocks away from my home finishing another call. What luck!

The drain was cleared despite having to snake through several feet of pipe. Our master plumber, Jaime was prompt, professional, efficient and left ZERO mess.

Up front pricing and a $30 coupon on their website. I'm a satisfied customer!

Sergei L.

5/24/2017

Good service and experience but would not recommend due to extremely high cost. Had them replace an aging water heater (tank). Total was about $2,600 for something that most companies charge $1200-1500. They did use quality parts, were fast, clean and overall did a good job. There is certainly value in that and they can charge a premium, but 2x is excessive.

Shame on me for not doing better research and getting played, but I will not be using Applewood again unless their prices go down to industry norm range.

Christina R.

07/12/2019 12:00:00 SA

Horrible company. Rescheduled my appt 1.5 hours into my 2 hour service window saying they called me but they never left a message and I was home all day waiting for them. They show up to the second appt and the worker won't even get in the roof to look at the issue. Then still tries to tell me how much it's going to cost to fix the issue (vent cap) to the tune of $680. Meanwhile he never actually looked at the issue. I Googled the part and it's $40. Thanks for wasting my time. TWICE. And trying to rob me.

Charlize M.

10/11/2020 12:00:00 SA

Way over priced! Guy showed up without a mask, and spoke to me like I was stupid. Definitely wouldn't recommend this company, they're a scam.

Will H.

10/27/2019

Do not use Applewood! I had an issue with the water pressure in my shower head and was quoted $750 to fix it - I searched the part online and the part was only $40!!! The tech said it would take 15 minutes to install so the labor was not a huge part to the cost. I told him I didn't want him to fix it and I'll find another plumber so he put the shower back together and left. I went to try the shower head again just to see if anything changed and it was working!! Apparently sediment built up and the shower head just needed to come up to get it out.

Incredible they were quoting me $750 for a part that ended up not needing to be replaced, and that he wasn't able to figure that it was just build up in the shower head that was causing the problem.

This is the second time I've been over quoted - they don't seem to be honest about the work they do. Won't be reaching out to them again. Be cautious!

Robert C.

1/22/2021

Way over priced, water heater went out and have seen truck in neighborhood. Did not realize what a ripoff they are. $3800 to replace water heater, do not call as they will take advantage of you

Jon N.

12/09/2017 12:00:00 SA

Had an appointment set for 3 days- for a Sunday between 9-11 am. At 8pm the night before they called to tell me the technician had to cancel because he didn't finish the job he was on today... personally, I think the current job should be completed at another time, instead of rolling it into the next day and jeopardizing/rescheduling potential customers.

Caution with committing, obvious an appointment isn't a guarantee even with a company of this size.

Andrea P.

02/06/2018 12:00:00 SA

Excellent customer service, staff and products!!
I haven't seen I company with such quality customer service in years. Thank you Applewood

Kelsey M.

8/27/2019

Never actually hired them, but they came out to quote us a job (which in and of itself cost $29.00). The quote was for 1 day of work, NO parts, just labor (and less than $20 of material), totaling $8,127. Even assuming a 10 hour day, that's $800/hour. I'm pretty sure they don't pay their people $800/hr to dig a hole. Never hire these guys unless you want to pay out the nose for convenience.

Joan R.

07/11/2017 12:00:00 SA

I will not use Applewood Plumbing again. I called to get a check up on our air conditioner service and was told there would be a wait, which I understood. The girl who answered the phone also told me I could use any coupons I had for this service. I am a repeat customer so I decided to wait.
ONE MONTH LATER no one has called. When I call at 4pm, I am told there is a heat wave and they have been busy. I responded that they should at least call their customers and update them as to time. She then told me that they were just starting to call and they had availability during the next few days. (What a coincidence). When I booked the appointment, she told me that the fee is $99 and the coupons won't work, after I was TOLD they WOULD work.
Do not use this company. I am sure there are good people out there,and I will continue to look.

Caleb C.

09/03/2019 12:00:00 SA

We've seen so many ads on TV for Applewood Plumbing Heating and Electric. Since we need to replace our HVAC system, we thought to give them a call. We were told they were too busy to send someone out to give us a quote on replacing our HVAC unit. Makes you wonder why they would run commercials if they cannot keep up with the new customers that is intended to generate.

Richard R.

8/27/2020

Applewood use to be my go to up until last year when I had an appointment to check on my furnace which is a requirement on the furnaces' warranty. The appointment was on a the 7th of the month and Applewood asked if I could make the appointment on the 14th which I had decided to do. On the 14th I received a call from Applewood about 40 minutes away from the scheduled time stating that they had to changed my appointment to the 28th because my appointment was just maintenance and all their technicians were out doing repairs. I told Applewood if they are going to prioritize their customers according to the one's that pay the most first then they could forget about my appointment and that Applewood does not want to honor their agreements. I told the rude lady on the phone that if I had an appointment with Applewood and they showed up and I wasn't home they would then CHARGE me a house call and that Applewood is just being hypocritical. And I do not appreciate Applewood deciding that they are going to change my schedule without my knowledge or consent.
I will not recommend Applewood because their customer service has gone down a lot and they are no longer reliable and overpriced.

Christine D.

7/19/2020

Applewood Plumbing Heating and Electric is a total and complete rip off. They installed a new air conditioner for me a little over 2 years ago and I have already had to have it serviced and had to have parts replaced. The unit is too small and does not cool the house adequately. The price was absurdly expensive. Shame on me for being so trustworthy!!!

Eliza E.

7/16/2020

Horrible company, avoid like the plague. These guys charge obscene prices for run of the mill plumbing. All of their plumbers work off commission and are incentivized to make you pay more. I needed to install a new gas line from my furnace to my kitchen, and they were going to charge me $3500. On top of that, he found a leak coming out of one of my flex lines. When he told me I had a leak, he said he needed to do a search for the leak to confirm it was coming from the flex line, which would cost $450. Just for the search to confirm what he already knew. Then, it would cost an additional $350 to patch it.
I turned him down, nauseated by his prices. I ended up finding an awesome plumber who came by the next day to give me a second opinion. Said Applewood is known for charging absurd prices and thinks they are an incredibly unethical company. He did all the above work (completely replaced my flex line, searched for other leaks, and installed a new gas line, all for $1200). Saved my ass and my wallet.

Justin M.

1/18/2017

WARNING!!!
First off I want to start by letting you know I am not a plumber nor do I claim to be. However, I have worked on homes growing up and know up from down when it comes to the issue. My home is an older home with radiant heat from a boiler installed and manufactured in 2008. So it wasn't the best news when I walked into the basement to see a drip from my safety relief valve. I went ahead and gave Applewood Plumbing a call to come take a look. I mean how much could it cost to fix a minor leak? Right!? Well I received a quote for $3,300 to fix this issue. Yes, you read that correctly. I thought they added an accidental zero to the end too.

Not ever wanting, or needing, to pay this I decided to YouTube the issue. After about 15 minutes of videos and a trip to the local store I purchased $60 in parts. Called a local plumber and within 1 hour and $100 later to drain my system, install the new parts, and get everything up and running I was good to go.

Moral of the story...NEVER use Applewood Plumbing & Heating for anything. They are thieves and will take advantage of people who do not know much about plumbing. Luckily I have the wherewithal to know when someone is trying to steal from me.

Tina W.

06/01/2017 12:00:00 SA

When I called to make an appointment she said there was a $29 standard service fee which would be reduced from the bill of service was completed. Before my appointment we received about ten calls that the plumber was on his way - which is a little excessive. Once there, the plumber discovered a screw loose and then proceeded to charge me $150. When I asked him to break down the charges, he said it was a standard fee. WHAT???? I was lied to about the fees!! I received a call about an hour later from their call center and this teenager proceeded to ask me about my experience. I complained about being mislead about the charges and she said oh sorry about that. I will NEVER use this company again. They need to get rid of the stupid call center and be honest about their prices!!!

I received a call a couple days ago and they are going to refund me some of the portion paid. Apparently the technician is supposed to give you an estimate before they do the work and in my case, this did not happen. I'm very happy with the resolution and appreciate their concern.

S J.

2/13/2019

I had them out for a furnace tune up which went fine and was normal price for the service. The tech told me that the furnace appeared to have a lot of damage to the circuit board and could go at any time. The furnace was only 2 years old - so I found this surprising. He wrote up a quote to replace the board for $1200 and then said that if I didn't get that done, the whole thing might go which would mean getting an entire new unit. Sounded like pure scare tactics to me.

He also left me a quote for new hot water heaters since ours were getting old. Quote was more than 2X that of another typically expensive (but good) competitor. Please get more than one quote if you ever use these guys. I hate the scare tactics - its really predatory.

Terry H.

3/29/2017

If they misdiagnose the issue...GET A REFUND.

Like many people I experienced sticker shock for work done by Applewood. I had furnace work done that cost between $1000-2000. The problem was not fixed. I had Applewood come out again and was told another part replacement was needed for additional $700+. Had someone else look at it. They replaced that part for $250.
Filed a complaint with BBB. Asked for refund of original work as they did not fix the problem and that is what they were hired to do. If they misdiagnose the issue you should not have to pay for it.
I did get the refund. Had they not given it to me I would have gone to small claims court.

Dilip K.

03/01/2019 12:00:00 SA

Very nice people but they charged me $447.66 to change wax ring on my toilet when google says this is on the high end so I will not be using them anymore.

Rick C.

12/03/2020 12:00:00 SA

Applewood is the most professionally competent people I've ever used.....had a Bosch tankless water heater go out......I called....they came out within 24hrs for a measly $29 fee to see give me the whole story on this.....the appointment was between 1-3.....he was here at one.....by 3 oclock the unit was repaired and cost $300 and this was after the actual homeowner had another guy out that spent 2hrs, charged him $200 just to tell him it had to be replaced and that would cost $4200......It doesn't get any better than Applewood . OH....of course, they took all COVID safety measures.

Lori B.

08/06/2021 12:00:00 SA

A year ago we woke up to a leaking water heater dumping water all over my finished basement. I quickly called Applewood and they came within 30 min and determine that we needed a new water heater. they quickly delivered the water heater and informed the cost.. $8,300. I was shocked and thought this price must be a mistake but what could I do, we had water draining in the basement and we're at Applewoods mercy. After all the work was done and forking out $8,300, I come to find out that our neighbors had recently just purchased same water heater at a cost of $2,800. I'm still sick to my stomach to think that Applewood would take such advantage of us and from that day on I've spread the word as much as possible tell other to stay away from Applewood Plumbing. FyI, they sent me a $100 gift card for complaining about the cost and the only thing it's good for is if I wanted to buy and over priced faucet or another water heater, the credit can not be applied.

Steve W.

02/09/2019 12:00:00 SA

I have used them for years and the service is always good, but the prices are at times double what the market price should be. They have many more technicians so they can get to you faster, but you pay for it in large price premium. In my last encounter they wanted what I assumed was way too much. Went to a competitor and am getting higher end replacement furnace for 1/2 the price installed 1 day later.

Steve S.

1/30/2017

We had a minor nuisance leak on our toilet tank, and noticed it late on a Friday. Applewood was super responsive and sent out a plumber on Saturday. His name was John, and he provided excellent customer service and was very friendly. He fixed the leak promptly, explained that we had another small issue that would need attention soon (but which would require our building mgmt. to shut off the water first...so it'd have to be done later). Anyway, all in all a very positive experience with a situation that wasn't much fun to begin with. We'll be calling back again when ready to tackle the other water issue.

Teresa M.

06/11/2019 12:00:00 SA

Rip Off! I called to have a Nest doorbell installed and replace the doorbell transformer. The guy was going to charge me $754! Unbelievable. This was my first time to call them for anything and it will be my last. I guess the guy counted on me not knowing anything about what it should cost and thought he was going to rip me off. Had an electrician install for $200. Don't waste your time or money.

Ann K.

01/07/2019 12:00:00 SA

Applewood is a company known for charging prices that are close to four times higher than their competitors. I know this first hand because I needed a new dimmer switch installed in our kitchen. They charged me $451! I was shocked. I paid but then stopped payment on my check after I called all of their competitors listed on both Dave Logan and Tom Martino's Consumer Websites. The competitors quoted nothing higher than $125 for the same job. I didn't tell them the company but did tell them the price. More than one of them said that it is well-known within their community that one company is dishonest and charges way more than they should. I have since heard many other negative things about Applewood.
Another neighbor had them out to do something with the heating ducts throughout their house and was charged $12,000!

I called Applewood and refused to pay the $451. They checked with the manager and offered $250 which I also refused telling them that I would not pay any more than the highest price quoted from their competitors. They agreed on my price of $125 telling me, We just want our customers to be happy!

Christy R.

12/10/2017 12:00:00 SA

First time I have used them. I would definitely use again and recommend Applewood to others. I called on a Sunday afternoon. And, although, they were very busy they promised me it would get done by 11pm. Well, it was. Scott arrived, knew exactly what issue was, with hot water heater, fixed it within a matter of minutes. I was allowed to use a $35 coupon attached to their website.
Very professional and courteous.
Thank you!

Thomas M.

5/30/2019

I will say they are very professional and good at what they do. They are open often, can book appts reasonably soon, and the dispatch is very well coordinated giving you updates on when they come

The big issue is what they charge. I had some work done at a rental house last year and it was expensive, so i joined their gold plan to save on that job which includes a free trip visit. I called for a clogged drain, and an AC checkup, so a waived $29 site visit for each. But to snake a drain in the bathroom, less than an hour, its over $400, without the gold club it would have been $550. Seriously????? The AC checkup had similar stories... they are all professional and do a great job but the rates they charge are unreasonable, and with the free site visit they thinking you are getting a deal, but hire anybody else and expect to pay 75% less. They will respond with their canned we are A+ BBB and have 45 years experience responses, and once again, they do good work, but what seems to be a $500 an hour labor rate is ABSURD. look elsewhere,

Jw C.

01/06/2017 12:00:00 SA

I had great experience with Applewood in repairing by furnace; received same day service...and was early. Sam the technician did an excellent job in explaining what was wrong and what options I had for the repair. He was did a great job, and was in and out less than hour.

I would not rely on just yelp* to make a decision on who to select; compare from other sources like the BBB...especially when looking for value & quality, not just being cheap.

There is a difference....great job Applewood.

Steve And Claudia F.

6/24/2019

I called to requests a quote to replace my kitchen facets. I live in Windsor Gardens, which is a retirement community. Speaking with Judy, she asked for my address. She shared that I live in a 4-story building and they don't service any building over 3-stories. She shared that they classify it as a commercial. I explained that its a resident building with condos. Again, she explained that they don't work on commercial buildings. It appears that they don't assist senior citizen if we live in Windsor Gardens and live in a building over 3-story, which make no sense.
I was looking at replacing my Circuit breaker box, which could have cost over $1,000. But no, guess which company has lost a major job because we live in Windsor Gardens and live in a 4-story building that they classified as a commercial which are condos not COMMERCIAL.

Bruce C.

6/20/2020

Beware Applewood is so overpriced it's a crime. I had them out to give me an quote to replace the coil in my air conditioning. They quoted $4400.00. Ended up have in replaced for $2200.00 and that was not the lowest estimate. If I could give a negative star I would. Just be ware of them, they are a ripoff.

Rick S.

2/14/2018

Repair technician 5/5.

I called Applewood as they were recommended to me by a neighbor. As it was a winter evening and I needed my furnace fixed immediately I had little choice to shop around for prices (note that I didn't know the exact repair needed until diagnosis by a repairman). The price quoted seemed high but the repair couldn't wait and the tech was there. Today I called and compared prices with other contractors and I am stunned at Applewood's prices. I've received quotes as low as $140 vs. the $405 that I paid yesterday. I feel very taken advantage of due to the need to get it repaired immediately. I am a senior living on social security and the extreme price gouging hurts me tremendously.

Update (a day later): Applewood called me based on my review and did give me a senior discount. While still (IMO) overpriced, I give credit to them to call me back and offer this reconciliation. I've added 2 stars to my review based on customer service and follow up.

Nathan T.

10/14/2019

They did a good job, but the price is exorbitant according to HomeAdvisor.

I had them out to clear a slow drain in my shower. The technician manually snaked my drain, saw that it was still slower than normal, and hit it again with a power snake. The bill was $366 for a job well done with a 1 year warranty. (I could have saved 15% if I paid another $198 for their annual membership) Their prices come out of a manual, no consideration for how long it actually takes, which could be good if you have a very difficult to address issue. For me it meant I paid $366 for one hour of labor, no parts necessary.

The technicians will also stay until the job is done, so be sure to get an early time slot. I scheduled for the afternoon, but they ran over on earlier jobs so they bumped me to a later day. On that later day they again ran over during their morning appointments and bumped me to a later timeslot.

Laurie O.

11/05/2020 12:00:00 SA

First, Applewood is taking precautions for Covid seriously and protecting their customers and staff is a top priority. As an at-risk person, I appreciated this greatly. My boiler quit right after the temps dropped precipitously and it was difficult to get an appointment, but Applewood was able to give me an appointment 24 hours sooner than another large plumber in the area.
Meanwhile, I had to call Excel to ensure there was no gas leak and the awesome guy who came reset my boiler for me. I kept my appt with Applewood to re-check the boiler and ensure all is OK. Colton came and checked out the system and answered my endless questions about the possible causes of the boiler shutting down etc. I felt like I got a mini plumbing 101 lesson which was interesting and I sensed he enjoyed educating me--it was refreshing, especially given how much in demand these plumbers are as winter approaches. I highly recommend Colton and Applewood. As a final note...as I waited on the phone for someone to take my call, a recording came on to apologize for my wait and that it was too long and to tell the person who answered I was due a $20 credit for my service--a pleasant surprise! Colton took that $20 off my bill, no questions asked:)

Megan M.

3/25/2019

Note to self... read the reviews next time! I had a toilet that wouldn't stop running so I went to Home Depot and bought the parts to change out everything on my own. I did something wrong because it wouldn't hold water in the tank and I knew it wasn't the flapper so I decided to engage a professional. This man showed up and stood over my toilet for maybe 3 minutes and said he would have to do a total toilet rebuild for $640! Umm what? He never touched anything or even tried to figure out what was wrong. Just saw a female and went right to I'm going to overcharge you because you won't know better. Needless to say I wasn't interested. A friend came over and within 5 seconds determined I needed to adjust the fill valve. Super easy fix that any plumber with integrity would have seen.

Traci M.

05/03/2019 12:00:00 SA

Jeff Kampschneider fixed our sprinkler system broken feed pipe. He was friendly, prompt, quick and neat it works now with no leaks.

Shanyn J.

8/24/2016

This is such an overdue review, but something has to be said about what my mother and I dealt with with this company.

A few years back, we needed our hot water heater replaced, so my mother called Applewood and they came out and got us a new tank and installed it. The first red flag is that it cost over $2,000 for a new water heater and installation. A $900 dollar tank had $1100 worth of installation charges? Hmm. That should have put us off in the first place, we needed it, but we sure did pay for it in the long run.

Fast forward 5 months down the road. Spring time finally and I get down in the crawlspace to turn on the sprinkler system for the upcoming season. There is water EVERYWHERE. Every bit of the floor was damp and there were mushrooms growing in the crawlspace. I had no clue where it was coming from and freaked out. I thought it was my washing machine leaking back behind the wall. I crawled back out and when I removed my little trashcan next to the heater, there were mushrooms growing out of the carpet. Literally had busted through the seam next to the wall and started growing.

Luckily, I had a friend who's father was plumber and he offered to come take a look before we called AppleWood again. When inspecting the water heater, he noticed a piece was missing from on top of the tank which prevents water from escaping out of the top. Due to the slight decline the tank was sitting on, the water had been slowly leaking out of the tank for over five months, behind the wall and all into the crawlspace. All because the technician did not install the tank correctly. We took pictures of everything and started calling Applewood.

We ended up having to have our walls ripped apart due to mold, and had to have all our carpet replaced. We fought for about a year for Applewood to pay for all of it, because the evidence was there that the tech did not install the tank correctly. It was such a horrendous process and I would never wish it on anyone. They price gouge, and their work is not up to par.

Eden F.

8/24/2016

Last Friday, my AC stopped working. I had used Applewood before and I appreciated their front desk and quick response. The tech (Sam) came out and looked at my outside AC unit, then checked a few things inside and said it was my thermostat. I kicked myself as he was replacing my thermostat as I knew I could go to Home Depot and put one on myself, but because of my health problems, I frankly didn't have the energy. That was my first mistake.
On Sunday morning, I woke up and the thermostat was reading 4 degrees higher than my set temperature. I called Applewood again, and Lewis came out. He checked the brand new thermostat and said it was working, but went outside for quite a while and came in and said I had the following problems: Unit low on freon, valve caps missing, contactor worn, capacitor weak. Start components could improve operation. He said I had a freon leak and it was very expensive to find and fix it.
I then said to him that I knew my AC had a starter already on it, so what are start components. He was very vague. The prices to fix my unit started at $653.64 all the way up to $3606.95, but if I bought the club membership, I would save 20%. I could also just get a new unit for $9300. That I recognized immediately was a scam, as I knew it should only be $3-4K for a new unit. I called my father, he said Applewood pays techs on commission and charges huge prices and he would have his electrician come out. That company fixed my AC for $371. It was missing valve caps and low on freon, but it can leak out when there aren't valve caps. The unit needed cleaning, which Applewood didn't mention. So, after a cleaning, 13 oz freon and a couple valve caps, it's working great.
Applewood has taken my money that I don't have a couple times, and it won't happen again. Please consider taking your business elsewhere. Also, it's been said that Applewood doesn't care if they lose a customer due to pricing, as they've got plenty of other customers calling. That's not a good customer service model.

Brandon W.

12/18/2018

This place is quite the ripoff for a basic rooter work they wanted over 800 dollars and that was discounted. Standard price was over 900. They wanted charge me over 400 to remove and put back a toilet like I know how to do that takes 10 min to do.Definitely not paying that. Charged me 30 bucks to come out and give me a estimate. Wouldn't just give me a price over the phone even though I know what needed to be done. I guess they just go around collecting 30 dollars. I ended up going with another company charged me 160 for the same work.

Nicki Y.

9/13/2018

This company has tried to rip me off twice now which is really frustrating and sad that they conduct business this way. Upon moving into our home 3 years ago we had some issues with the furnace not keeping up. We called Applewood and they said multiple parts should be replaced and it was probably best to just end up getting a new furnace which would be about $10,000. We didn't have them do anything because we felt the cost was so high, and my husband figured out via google that all that needed to happen was we needed more air return. He cut a hole in the heating duct himself, and now it works perfectly fine.

Second experience with Applewood was this week. Our AC unit wasn't working correctly and it was extremely hot in the house. We have an almost one year old and his room was incredibly hot to the point he couldn't sleep that night since he was sweating. We had Applewood come out in the early evening and we were told the capacitor, condenser and fan needed to be replaced which would cost $1,767, and that this was what was needed to get the AC working. What was recommended was more repairs for a total of $3,335, or to replace the unit which was $10,572. We asked if there was anything they could do because it was so hot in the house and we didn't want our baby to be too hot. We were told there wasn't and it would take 2 hours to fix all the things that needed fixing. Again we decided not to do anything because it felt very pricey and we wanted a second opinion.

We ended up calling another company we found on Next Door, and he came out the next morning. He ended up fixing the AC in about 30 minutes for $168!!!! He said we didn't need anything they said except for one part and we ended up saving $1,600! I am so mad that Applewood wanted to charge us so much and even suggested replacing the entire unit.

I honestly don't know if they just want to rip people off, if they make a commission, or if they just don't know what they are doing. I am ESPECIALLY mad that even asking if there was anything they could do for less because of our baby we were told no. That to me is extremely upsetting to not take the little one into account or to have our best interest at heart. I will never use them again.

Allison P.

8/16/2018

Easily the most expensive plumbing company in Denver. Total ripoff! I had a friend step in to get the garbage disposal fixed at my rental property in Denver while I was overseas and unfortunately she called Applewood. They charged $850 to replace the disposal. That's criminal. Also, they installed a stainless steel ring inside the sink that says For Service Call 303-328-3038 Not cool at all. Now I get to look at their advertising that I did NOT okay every time I use the sink. When I called the number, they said it's an Applewood disposal and Applewood equipment so therefore it needs to be serviced by Applewood and that's why they install that in the sink. Likely a lie, but if so, even more criminal. This is a company that needs to circle the drain.

Tim R.

12/10/2020 12:00:00 SA

Do not try to schedule with this company. I scheduled several times for the next day and they cancelled each time.

Hermila R.

5/23/2019

This was our first time using Applewood. We needed help installing a NEST Thermostat because of old wiring in our home. Our tech was Shane and he was awesome! He was punctual, knowledgeable, friendly and super helpful. He took his time with the work and made sure everything was in order before he left. Excellent customer service! The price for the work was reasonable too. We will definitely use them again.

Val M.

05/02/2016 12:00:00 SA

This review is for Lewis Cullum our HVAC serviceman. He was wonderful, quick, honest and personable. He took the time to teach my disabled father how to use his thermostat, set it for him, changed his filter and went above and beyond with his service when the heater stopped working.

I'm always nervous to have strangers in my home but his service and politeness were great. Thanks Lewis!

Jay G.

07/11/2018 12:00:00 SA

Bought new property in Denver. Asked Applewood (stickers all over the HVAC gear) about the history of the HVAC. They were rude and did not offer any information period.
I called another company and they offered to review the gear, and make any needed recommendations.

I was told to stay away from some of the large HVAC companies in Denver, and use the smaller well reviewed companies.

Jason M.

05/02/2016 12:00:00 SA

We probably went a good week last August without A/C because no other companies could come out and Applewood had a rep for being $$$. I broke down and called them anyway and was pleasantly surprised at the cost compared to others had quoted. Mike T. showed up dressed professionally (threw me for a loop, i was expecting some grungy guy all dirty from the last job). He went to work fixing the issue(s) within the hour.

Insanely enough the place we bought our Heater from told me I didn't need to bother with how the filter fit, just put it in and the air flow would just set it. This left our system just covered in all sorts of garbage because it was never filtering. Mike had to burn off that to improve efficiency and left a nice diagram that anyone could follow for the best placement.

Mike left me with some tips so that I won't need to have him come out all that often. Seriously, what company gives you tips to save money on using them in the future?!? They may be a bit more, but I'm all about getting what I pay for. We'll be using them again!

Roger W.

3/21/2020

My elderly neighbor needed her garbage disposal replaced. They want $3000 to replace it. A garbage disposal costs around $250. This company is a rip off

Victoria N.

03/04/2019 12:00:00 SA

We hav been dealing with Applewood for about 1 1/2 years now. Their service is fantastic ! We are a service contract customer. Everyone we have had contact with has been absolutely great. The service techs are extremely knowledgeable and eager to help resolve your issue. We had to call them yesterday due to furnace issues. The technician they sent, Troy Meyer, was knowledgeable and explained everything to us so we understood the issue. He knew how to meet and greet people as you could tell he enjoyed his work. When you have an employee that talks positive about their company you know they are happy as well.

We would recommend you give this company a high recommendation on your list. If you use them you will not have a bad experience!

Phil Nelms
Castle Rock, Co

Jane S.

4/18/2019

I called Applewood to come out and replace a hot water heater. I went with them because they were the only one that would install a water heater I already purchased for $450.00. When the tech arrived he gave my friend the estimate. Now I understand this can be expensive but...$268.00 to clean a floor drain line to water heater. My friend got it drained by just being patient with the flow. I just paid over $5000.00 to fix the drain out to my front yard. The line was not clogged. Expansion tank/with installation $716.84. I found an expansion tank at Home Depot for $39.97. Making the installation fee at $676.87 from Applewood. New water and gas shut off water-gas flex lines, venting to stack. Install pressure reducing valve, $901.42.

I am very concerned that the elderly and people that don't know any better will pay this and it's not right. I am a single female and have had so many various companies come to my house for repairs and try to charge me an astronomical amount of money for a household repair.

The cost from Applewood Plumbing was going to be.....
Grand total with a 10 year warranty $3959.54.
18 year warranty $4305.73

Do your research before hiring anyone. I found the perfect company on Craigslist and they are downstairs replacing the heater as I type this. I'll put a review on Yelp for Rise Heating and Air Conditioning tomorrow.

Tom V.

2/27/2020

In early February, Applewood Plumbing was contacted by my brother-in-law on behalf my 84 years old and bedridden mother in law to check out her 3 year old Whirlpool water heater as I had no hot water.
A Tech arrived and advised my son that the water heater had a faulty part that would cost $600 and would take 2 weeks to get(a new water heater is $500-$600) . The Tech never asked how old the water heater was, as most Whirlpool water heaters come with a 6 year warranty.
As a result, my brother in law decided to go with a replacement as he was not aware of a possible warranty.
Additionally, the Tech advised him that he needed a pressure reducing valve on the water supply line on a home that is 40 years old.
He also asked the Tech to include removing an old water softener that was not working.
The Tech gave him a price of $4300 which due to the urgency he approved.
Upon completion of the work, he paid the Tech the full amount.
Upon hearing of the transaction, I was very upset as I realized that my Mother in law had been overcharged. I have over 30 years experience in the construction industry as an estimator and have a good grasp of what services should cost.
My wife contacted them to get a breakdown of the costs on my request and the said they could not provide that information.
Based on the materials provided plus dump fees on removed materials, I came up with a $1200.00 retail cost on the parts including a 20% handling fee.
This leaves a balance of $3100 for labor. The Tech took 5 hours to complete the work which leaves a rate of $ 620 per hour! Based on my research the accepted rate for plumbing labor charges is $135 dollars per hour in the Denver metro area.
I contacted the Applewood by email with my concerns and they refused to contact me but instead contacted my brother in law and offered him a $700 refund. This reduces the labor rate to $480 per hour which remains an absorbent amount.
After calling and complaining on a voice mail recording, I was contacted by someone from Applewood that was uncompromising and sometimes rude and received no satisfaction.
I contacted the BBB and they advised they do not get involved in these types of disputes over charges( What good are they)!
In closing, we apparently will have to accept this overcharge and rack it up to life's lessons.
A warning to all my fellow consumers out there, take the time to check pricing before blindly accepting a price from ANY home service contractor.

Buyer Beware!!!!!!!

Maria P.

7/22/2018

We are trying to get our AC fixed, and this is the second time we make an appointment for a technician to come take a look ($75) and tell us what is wrong ( the $75 doesn't include any repairs) and they keep calling to cancel our appointments!
We rescheduled our life around the fact that they have a 3hr window to show up. And the lack of professionalism is ridiculous!
If they don't have enough technicians, why do they schedule appointments they can't fulfill?

Colin L.

04/03/2016 12:00:00 SA

This review is more than a year over due. Their technicians are friendly and phone representatives are thorough. However, it is almost comical how expensive they are. I had a hot water heater go out at a unit I own about a year and a half ago. This is a unit that has a fan on top of it to expel the noxious gases out of it due to poor venting engineering that the builder didn't think through.

When the technicians came out to look at the unit, it was determined the fan was faulty and it would need to be replaced. Since the unit was approaching 9 years old, the technician explained it might be better to just replace the entire unit (as it could be nearing the end of its life). I asked how much the tech thought the fan might cost? ($5-600?) Sternly he warned me it would be significantly more than that.

The next day I get a call from Applewood saying the fan replacement would be $1500 or the entire hot water unit would be $3800. Of course I did not ask them to do the repair. I found a plumber that Lowe's recommended and I was able to get a whole new water heater, similar to what was in place (fan and all) for $1800 installed (told his cost for the unit was $1200). Almost two years later, the new hot water heater is working great. That was not a typo, Applewood quoted almost four thousand dollars.

If you value your dollars, do your homework and call a different plumber. It is unconscionable to charge such a gouging amount. I understand people have to put food on the table and charge for a profit but charging $2600+ for the install of a unit that would have cost them at most $1200 is obscene.

Their people are friendly and knowledgable but it doesn't make sense to use them because of the price.

Bea M.

8/28/2018

Applewood is worth the extra money because you can absolutely trust them! Today I had the best plumber experience of my 45 years of home ownership. My kitchen sink faucet died. They sent Master Plumber Lee out to replace it almost immediately. He was well dressed, personable and clearly knew what he was doing. I'll be requesting him for all my future plumbing needs.

Kathy L.

9/28/2018

I decided to get ahead of the winter and get all my Hvac items preventive maintenance. I had my air conditioner, furnace, hot water heaters all serviced. Dewy and Andrew were awesome. We ended up replacing our 12 year old hot water heater it was all done in half a day. The replacement heater was pricey but when you look at the peace of mind I got, it was worth it and I got a heater that is way more efficient and I have hot water any time. He also added a drain pan to make sure the basement doesn't flood. They made sure that they wore booties and no residuals left behind. They were punctual and excellent communication. I would recommend this company very highly.

Mike B.

12/16/2018

These guys are good. The quality of repair is always excellent. But I'm done. The attempts at up-charges are just regrettable. Last summer, tried to get me to do a $1000 toilet install when a $225 rebuild works just fine. AND they almost never arrive within the estimated arrival window. The arrival quote is just to get you on the schedule. Now your hooked.
Most recently, a call at the end of the arrival window pushing the new arrival time back 4 hours. I'm waiting for the repair for 6 hours.

John D.

9/24/2019

This company as well as many other box companies use a pricing guide which tells the technician what each piece of work will cost. During the interview process for applying to work there applicants are screened for their ability to up-sell as well as their desire to make a boat-load of money. They are paid a minimum (base) salary then the rest is commission. So as you can see the workers are incentivized and encouraged by the huge administrative staff so up-sell and over-sell. This equates to work needing to be done often additional and unnecessary items being added or replaced without cause.

When considering hiring a professional to do any work on your home you should primarily be focused on whether they are licensed and if their service is a value. As others have said this company (as well as others of this type) are predatory. They have huge operating expenses like offices, vans, 12k a month for advertising, insurance etc... so yes they do have costs BUT the profit margin is also very high.

Here's the part that makes no sense for you: You are paying that tech to do a job let's say replace a switch- they charge you $150 for that. The tech took less than an hour so he probably made about $30, the switch cost $2. You see where I'm going with this...

Go on Craigslist and find your service professional there. Make sure they are licensed. Most people you find on there have worked for places like this at some point and got tired of ripping people off and being taken advantage of by a company full of managers (generally speaking most of the workers in the office have no field experience what-so-ever). The people you'll find on Craigslist have years of experience and will certainly charge far less for the same if not higher level of service and knowledge.

Melanie S.

08/06/2019 12:00:00 SA

After another terrible HVAC company (Action Appliance) disabled our working AC, and refused to come back out for 7 days, one call to Applewood saved the day! With a senior citizen in the home, they committed to coming within 90 min. of my call. Technician Ryan Suarez arrived and within minutes had the AC running again. Professional, polite, competent, efficient. EXCELLENT service. Thank you, Applewood!

Matt C.

04/11/2018 12:00:00 SA

I thought it was worth noting that once upon a time, they wanted to charge me $2,500 for a toilet w/install. $2,500! I called Lowe's the next day and had it done for $498. This is a deplorable company that I imagine stays in business because it is a money laundering operation for the Russian mob.

Allison W.

6/15/2018

Applewood saved us today by coming out so quickly to fix our AC! It went out last night and I called in a panic this morning and they were so sweet about working us in today because we have a four month old baby and it was almost 90 degrees in our house. Tony showed up right on time and did a great job. The issue was fixed extremely fast and he explained everything thoroughly. We would use them again!

Betsy R.

5/13/2016

We recently bought a 20 year old home in Evergreen with an 8 month old furnace purchased and installed by Applewood. I have MS and need air conditioning in the summer because heat can bring on an MS attack, literally making me sick. When we looked at our house, we were told that adding central air conditioning would be a simple and relatively inexpensive upgrade to our existing system. We had ducts throughout the house and just needed a plug in unit for our furnace plus an outdoor compressor. So, we called Applewood. A technician came out, looked over our system and shocked us with a $10,000 estimate. We were furious with our realtor, thinking we had been mislead. We began to investigate room air conditioning units.

We called in two other companies thinking that central a/c was no longer an option because of the cost. Imagine our surprise when we found out that central air conditioning would actually cost us just $3-4,000! The other two companies could not believe that Applewood's quote was so high because our existing system- from Applewood- already provided nearly everything needed for central a/c. And they both companies pointed out that Applewood installed our furnace upside down with the drains on the top of the unit! Even I know that moisture drains down - not up.

We thought Applewood was a reputable company. Apparently not.

TheDenver H.

7/23/2018

I'm not a frequent reviewer (this is now review #2) but I just had the most incredible service experience with Applewood so wanted to share it. I had used Applewood a few weeks ago to replace an old water heater and furnace. It was an emergency situation and they were very responsive to the issue. They were extremely communicative on what needed to be done, the cost and the timing to get the job done. (My only recommendation to that process would be that because I had 3 different job types, I got 3 different invoices; would have been easier for me to have one invoice for the entire job). It was very costly but I felt Applewood's prices were fair (after doing comps on their bid) and their service far exceeded what I've ever been provided before by a plumbing and heating service.

Fast forward to today - the vapor sensor on the new heater was triggered and I needed Applewood to come back out. Not only were they extremely timely, I've never spoken to a more polite, courteous and proactive service person on the phone. I wish all people were like Tony - he explained what happened, went ahead and proactively ordered me a new sensor in case the one I got was faulty (hey - these things happen) and then ended the call my thanking me for my business.
Well done Applewood, you are nailing it with your amazing service!

Gavin Y.

02/01/2018 12:00:00 SA

Quoted $800-$900 on parts for a furnace motor, was taken aback, but said OK, go ahead. While the tech was out, called 2 other companies who both said it should be around $250 installed for a new furnace motor. Cancelled in disgust and had another company fix my furnace 2 hours later.

Scummy business practices praying on peoples lack of knowledge - Avoid at all costs.

Leah A.

2/19/2020

I have had two recent experiences with Applewood that not only motivated me to permanently use a different provider, but also to warn others. I had a heater go out and called Applewood out. They called with a quote stating the pilot light piece had gone out and needed replaced but the heater is nearing the end of its life and they provided a quote for replacement. I was ready to replace their heater until I saw their quote. It was not $100's but $1,000s more than market rate. When I asked the tech why that was, he said they do tend to be more expensive than other companies since they are Applewood. No, this is a super fancy heater or there is some complicated access to the heater, just because its Applewood. Wow.
Previously I had had good experiences with them so unfortunately I called them out again when a shower stopped working. I was told a cartridge went out in the shower and it would be, wait for it, $1,400 to replace. Astonished I called to see what was going on and they informed me they couldn't find the part so they quoted us to rip out the shower and replace it. I thought surely people don't have $1,400 sitting around to replace a shower cartridge, so I called another provider. That provider let me know that not only was the cartridge fine, but a piece in the handle was just threaded. After tracking down the handle that the Applewood tech took along with him for the weekend (what a pain) we ended up with a $100 piece replacement and the shower is working again. Apparently Applewood works off of commission which not only seems like a poor way to do business but apparently leads to these outrageous quotes for work. I will never use Applewood again and caution anyone from using moving forward.

Eric Z.

4/25/2018

Called them to give us a quote on installing a water line for our new fridge. The technician came the following week and quoted us $3800 telling us they had to do extensive house work to properly install it, and told them we would get back to them. Called two other plumbing companies that day and had it installed for $300. Insane prices from this company do not recommend.

Marla B.

01/10/2019 12:00:00 SA

We recently used Applewood Plumbing to reset our toilet. We had gotten a new one and after our nephew installed it, it had a leak. My husband screwed the screws tighter, which then broke the plastic ring on the pipe. So we called Applewood to fix the ring and reset the toilet (my husband had pulled it up so it was just a reset). The guy came out and spent 5 mins. putting on a new ring and like 15 mins (maybe less) hooking the toilet back up. That 20 mins costs us $500!!!!
Their work is good, but seriously, their prices are RIDICULOUS!!! I will never call them again!

Greg Q.

2/27/2020

Applewood was very friendly on my initial call, that is until they called back and said they needed to change the appointment to another day. I told them I wasn't available another day and I would look elsewhere, the rep said, OK, call us if you change your mind I ended up calling them back to complain about her and the convinced me to keep the appointment and said they would come out. I needed a level II electric vehicle charger installed and a new 240 plug installed. The Applewood rep tells me that he is working up a price. He comes back with a price of 1,300 which was about 400 higher than the highest estimate I previously had. I asked what the breakdown of charges was. He said we don't do it that way, we charge by the job based on National averages. I asked him to show me the national averages and he showed me their company made up book. My question to the rep was, how do I know if I am paying to much for parts if I do not see how much you are charging for them? He did not have an answer. I felt as though they were being deceptive so I asked him to leave. Beware of the prices here, it seems they are not based on anything except company target goals.

Chantal E.

2/25/2020

Good and bad. The good: very responsive, plenty of resources. The bad: service folks work on commission and charge what they can get away with. Luckily I was helping my mom look for a plumber to replace a standard tank hot water heater. She got a quote from these guys to install next day for $3000. I had a quote from someone the city recommended that was also clearly responsive for $1500 next day also. My mom cancelled her appointment with these folks and I had the city's recommended guy install her hot water heater. So lesson to everyone is get multiple quotes and tell them you are doing so. Never say yes just because they are standing in front of you asking and saying they have availability. They prey on your emergency! Another trick is what I did which was call the city's permit inspector. They always have a list of folks that they trust their residents to use!!

Jennifer K.

1/20/2020

I was contacting companies to get a quote for a ceiling light replacement and Applewood wouldn't even give me a ballpark quote or starting price unless I paid $30. I will never give my business to a company that isn't upfront about their prices. No one should.

harry s.

12/17/2019

If you want to get reamed, then you can call Applewood plumbing they will bend you over like a big dog. This is the worst plumbing and heating and air-conditioning company on the face of the earth. They wanted to charge me over $1000 to connect two Faucets to water. I thousand dollars that was just the labor no parts needed other than a couple pieces of plastic. This is the worst freaking company in the history of mankind don't use them whatever you do.

Bob B.

7/26/2016

I called Applewood because the thermostat was not working due to an electrical storm that
tripped a breaker for a few lights. The answering service was professional and the technician
was on time and knowledgeable. The prices were outrageous. An $80 thermostat was over $400 and a $2 fuse was $99. This was on top of $99 service call. Cleaning the unit was quoted at almost $300 for a $129 job. Applewood takes advantage of consumers and I imagine it works most of the time. This is my 2nd bad experience with Applewood on prices and I will never call them again.

Beth R.

8/13/2018

We woke up one morning to find out hot water heater was out. We didn't have time to trouble-shoot before leaving for work at 6:30 but called as soon as we could. The woman at the desk who took our call was professional and polite. They scheduled an appointment for the afternoon. The technicians (Jaime and Kyle) were punctual (NOT something we have found to be common these days) and also exceptionally professional and polite. They diagnosed the problem, showed me the issues and offered the options. Within two hours we had a new hot water heater installed, the old one was removed and we became fans of Jaime and Kyle! The one disappointment which is cited in other reviews is the cost. They are a bit higher than other providers but in our mind, worth it.

Thanks Applewood.

Ashley H.

05/10/2019 12:00:00 SA

Last week, my renters smelled gas in the house and called xcel. Xcel performed a sniffer test and gas was detected around my gas range stove. Xcel provided 2 forms. Gas was turned off.

I called Applewood heating, plumbing and electric to assess the situation. I provided both forms by xcel to the plumber (Blaine Stinchcomb). He dismissed both forms. I took him downstairs to my crawlspace. He looked around for no more than 5 minutes and he told me that we could run a pressure test, but the cost would be $2,500. He advised against doing this. He said there would be leaks and he suggested that we completely re-pipe everything and the cost would be $6200. He told me this was the only way to turn the gas back on. In that moment, I had my renters looking at me, the weather was miserable outside (snowed a few inches) and the heat had been off for more than 12 hours. I felt like I had no other choice but to trust a professional master plumber. I thought he had my best interest at heart. The work was done, I paid in full. The very next day my renters continued to smell gas around the stove. We called Applewood again. This time a different plumber came out. He ran a test and he detected a gas leak at the stove, but he indicated it was not a piping issue, that it was an appliance issue. He suggested that I call an appliance repair company. I asked this other plumber if this was an appliance issue all along and he indicated it most likely was. He said most likely my pipes never needed replacing. I spoke to 2 other plumbers and explained the entire scenario. Both certified master plumbers confirmed that a complete re-pipe was absolutely unnecessary. They both said that a pressure test absolutely should have been done and the original plumber would have found the leak at the stove (which is also what xcel had said). I feel that I was taken advantage of as a woman. I have been in touch with the management at Applewood and they have done NOTHING. I feel that the people of Denver should know that Applewood's business practices are completely unlawful. HONESTLY, DON'T EVER USE THEM.

Sam M.

4/13/2018

$3,824 quote for 6 hours of labor only ($637/hour)?!!!!!!!

Needed a plumber to replace a dishwasher, two bathroom faucets, and a busted outside faucet that was busted from the winter cold. Based on my previous experience with good plumbers, I expected to spend $600-$1,000. Applewood's quote came at $3,824 for 6 hours (labor only). That is $637/hour. I called to give feedback. The woman answering the phone handled the call herself, and was indifferent to my complaint. we quote by the job, not by the hour she said.

Jenn S.

09/10/2015 12:00:00 SA

Sadly this company is a complete scam. I just don't understand how they seem so big and professional while doing business like this. Last December I had them out because of a backup, the morning that we were heading out of town for three weeks. I let the plumber know that we had two clean outs for the line as well as a shower drain, but he said that the only option was to take off the toilet to snake the line. Removing the toilet costs literally hundreds of dollars and putting it back on costs literally hundreds more. Obviously I had him leave the toilet off for us to replace.

While the diagnosis was correct, that we needed to replace our old clay sewer line, the fact that he blatantly lied about the toilet is unacceptable, to say the least. We held off on this project until summer, despite being told that we couldn't, by Applewood.

When the backup finally happened again we knew it was time to do the work. Guess what? The other company snaked the line via the clean out! There was no need to take off the toilet, other than to bill as much as possible for doing unnecessary work. The new company even snaked through the shower drain for good measure. At no point was it necessary to remove the toilet.

Ultimately, this company cannot be trusted. I was looked straight in the face and told that snaking the toilet was the only option. That was either gross incompetence, or a lie. I'll let you decide which.

William P.

12/17/2018

We had a leaky toilet tank and I was too lazy to fix it myself so I called Applewood to come take a look because I wasn't sure if we needed to reset the toilet.

I wasn't home so he diagnosed the problem correctly and the toilet tank needed a new gasket and new bolts. Maybe $15 in parts from home depot. The plumber was their for about a 1/2 hour. He put a quote together for my wife $367!!!!! She didn't know how much it should cost so she said okay. Wow I could have bought 2 new toilets for that price.

The work was good but the costs are outrageous and he kept suggesting she get other work do. Clearly their plumbers are getting paid commissions for their work.

Don't use applewood. Hire a plumber that will do the work for a reasonable price!!!!!

Lonnie B.

08/09/2015 12:00:00 SA

I used Applewood for my heating/AC and plumbing issues for several years and am now horrified at how badly I've been ripped off.

To their credit, they do send technicians who appear to be trained and skilled. They are professional and I believe that they did do a good job. They're able to show up quickly when other companies say it'll take a day or two. This can be of particular importance if you have an emergency that cannot wait until the next day.

However, as many other Yelpers have noted, their prices are way, way, way too high. I had suspected for some time that I was being overcharged, and I became convinced of this when they recently quoted me $1,800 to put in a new kitchen faucet. I replaced my faucet in 2007 for a couple hundred dollars, including parts and labor, so I know that this quote is astonishingly ridiculous. They also quoted me $800 to replace a toilet flange and I was able to get the same work done by another company for under $300.

They seem to prey on people who are in a pinch and thus have failed to research and shop around.

Dave P.

11/09/2017 12:00:00 SA

I'll add to the list of complaints about pricing!

I had Applewood out to my primary residence due to a clogged main line. The plumber showed up on time and was a nice guy. When he looked at my system, he noted that there was no clean-out port in the house, as it had been used as a drain by a previous owner. He would need to install a port before he could rooter out the main line. Two cuts with a sawz-all and a little glue, we now had a port. He then rooted the line. When all was said and done, the cost was $1100, and less than 2 hours of work. Ouch!

Two days later, the same thing happened at a rental home that I own. Plumber came out to rooter the main. An hour late, I might add. $409. When he was done, the shower in the basement was still clogged due to the backup. He wanted ANOTHER $300 to unclog it. Nope. I'll do it myself. When he tried to put the cap back on the clean out port that he used, the cap was stripped and leaking. The cost to repair? $115!!! For a freaking cap!!! Nope! I stopped at Home Depot on the way to the rental, picked up a cap and heavy duty teflon tape for $5, fixed the cap and unclogged the shower in under 30 minutes. Saved myself $400!

When they called to see how my service went, I unloaded on them! They kindly refunded $100. Whoopee. Oh, yeah, the line cleaning includes a camera inspection (there is NO option to not include this for a lesser price), but neither of the plumbers carry a camera, so I have to make 2 more appointments to have that done...if I choose to use Applewood in the future.

I talked to a manager and got the excuse that they have been in business for over 40 years and are comparable with other large companies. Yadda, yadda yadda. Again...whoopee! Their prices are OUTRAGEOUS!!! Shop around. I wish I had!

Anthony D.

12/07/2019 12:00:00 SA

We had a heat issue at our house in Denver just bought the home 2 months before and we were from another state. There was a sticker on the heater with applewood name on it. We called and it was like a interrogation we were being out through to get someone over here. Got of the phone with them and was very unsure of my decision to have them as our repair company. My wife suggested we check the business through yelp and I was appalled by the reviews, immediately cancelled our appointment. Felt like we had just dodged a bullet my feeling after reading these positive reviews is as the saying goes a leopard doesn't change his spots these positive reviews seem contrived

salina m.

12/18/2019

They over charge and take advantage of clients. Their employees are commission based and they're not looking out for customer service - trust the LOW RATINGS.

Amy G.

11/24/2017

My pilot went out on my water heater, the company sent the wrong technician, had to wait another 1 1/2 hours for another technician, total of 3 hours of waiting. The plumber then said that the cost to repair was too high so I should just buy a new one. Quote was $400-800 for repair, quote was $2500 For a replacement. He was sick with a cold, didn't bring any tools inside, and made no effort to really diagnose the problem. My brother and husband replaced the thermocouple for $12 in 15 minutes! This company should not be called a repair company, but actually a large appliance sales company.

David T.

8/15/2017

The technician/plumber just left the house. This company is such a ripoff: what incredibly inflated prices. Using Applewood's pricing structure, he wanted to charge over $400 to re-seat a toilet. If we were to get a new ADA toilet, provided by them, it would cost over$1000. They may or may not be good plumbers, but that's highway robbery in my book. Walk away.

Danielle J.

06/10/2012 12:00:00 SA

Now that I look at the other reviews, perhaps I should be thankful. I picked this company b/c I had seen their trucks in the neighborhood alot so I thought they must be a good company.

I had to rearrange my work schedue today to get an appointment. The phone rep was super nice & made the process seem like a breeze. I hurried home from work to make my appointment time only to get a phone call 10 mins prior to my appointment window that they could not make it & that they couldn't get another person out & at best it would be tomorrow afternoon. This sucks b/c at first I am thinking my options are now super limited & I'm going to have to shell out some $$ to get this taken care of without screwing up more of my work schedule.

Applewood's rep offered me 5% off my service if I rescheduled, but time is money & I already had to rearrange my work schedule & think it is stupid to do so again. Not to mention that I really feel 5% is not sufficient enough of a discount for my missed work time & for a company to prove they are serious about customers. Fortunately I was able to find another company to come out last minute without charging me an Emergency rate. '

So heads up..Its $29 just for Applewood to come out & looks like from other reviews I should be thankful they didn't come out. Rescue Rooter is coming out for no charge & to meet my originally scheduled appointment with Applewood.

Audrey Q.

2/16/2019

There was some wetness near my water heater. I called Applewood Plumbing and scheduled an appointment. They show up promptly, went to the water heater and shined his flashlight up, down and around the water heater. Proceeded to tell me why the water heater needed to be replaced and gave me a quote over #3900.00.
Today a real plumber cam to look at it and it had nothing to do with the water heater, it was my washer and the repair cost $700.
I guess no matter how long an establishment has been around does not mean they are reputable. Should have read the reviews before calling.

Madison G.

07/10/2018 12:00:00 SA

I put a request for service in online right at Applewood's closing time and heard back from them immediately. They sent our plumber, Jaime out at 6am and he was right on time. He couldn't have been more accommodating and friendly. He was done and out the door by 6:30am. We will definitely use Applewood in the future because of Jaime.

Mack N.

01/10/2018 12:00:00 SA

STAY AWAY! Overpriced any and all services. I had them come to take a look at our furnace, and also a toilet that needed replaced. $1500 for a toilet replacement, not even covering the cost of the toilet! I ended up doing it myself. Not even going to tell what the price was for the furnace. Wow these people sure know how to rip off people who do not know about home repair. Thankfully got on youtube to watch some home repair videos.

Barbara F.

11/14/2019

Needed a new hot water heater and the quote was $4,000. Didn't know any better so we called them. Thought that was a bit high do had Home Depot come out and did it all our $1,400. How do these guys stay in business when they continue to tip everyone off with their inflated fees??? I give them ------ minus 10 stars.

Dave E.

1/30/2010

I have used Applewood Plumbing, Heating, and Electric on several occasions. Based on my experience their technicians are professional, knowledgeable, and courteous. They also provide very good service - no screw-ups that require a return visit. The company also provides fast service, they will alert you as to when the repairman will be arriving, and they will follow-up with a phone call after the repairman leaves. If you want, they will also e-mail a bio and picture of the technician before he arrives.

On the downside their prices are high. I got the membership package they offer when I had a big repair job done, which lowered the overall price a bit. Also, they have sent coupons from time to time which saved more money on future jobs. If you don't like their price quote you can always send them away since there is no service call charge.

I recommend using Applewood if you want (or need) a higher lever of service. They are especially good at completing the work quickly, neatly, and in a professional manner. But if you are on a tight budget and do not have a tight time schedule, you may want to shop around for a cheaper service.

Kevin P.

05/06/2019 12:00:00 SA

Never showed up. Customer service did call 15 minutes before the scheduled time saying will be late but never got a call back stating they won't make it.

Half my day was wasted including a vacation day from work.

Meaghan D.

3/31/2016

Being a small business owner I am fully aware of how important word of mouth advertising is. Each day I visit with a handful of clients and we compare our experiences at various places, impressions of staff at various businesses; everything from restaurants, to roofers. Quality of service, pricing, etc. you name it everything and every topic is game at a salon.

As most people are aware one persons experience can easily sway the buying decisions of those we share with. One person tells a friend, they tell another friend and so on and so on. Word of mouth can quickly become a network marketing frenzy. This frenzy can have an impact either in the positive or the negative for any given business.

I have to wonder if the owner of Applewood Plumbing Heating and Electric are aware that their receptionist is informing callers that they do not want business?!

I know it is crazy but that is what happened yesterday when I called to ask if I could get a quote/bid for a brand new furnace and air conditioning unit. I was so stunned I about asked her if she was kidding. What I said instead is So you're telling me that you don't want my business?! You ARE an HVAC Company right?! This was in fact the case - she did not ask me if there was a time frame in which I was looking to have this done? Nor was she even willing to send anyone out to look at the job I had need of?! WHO these days does not want any business? This experience was so nutty I don't even know what to say other than if I could give negative stars I certainly would.

I have over 150 clients and I will tell you right now I will not refer even one of them to your company for anything! By the looks of other reviews on this company neither will any of them.

Travis K.

1/27/2017

I recently received a bid from Applewood to install a new Garbage Disposal in a property of mine. The prices ranged from $1,500 to about $900 depending on the level of warranty and type of unit selected. I thought the technician was trying to be funny and maybe added an extra 0 as a joke. I was wrong. Those were the prices. He did offer an alternative level of service where he would install a garbage disposal that I bought for $400. Any qualified plumber can install a new garbage disposal in a matter of minutes. It took me less than an hour and it was my first time doing it. A new garbage disposal at a hardware store ranges in price from about $75 for a base model to $200 for a fancy commercial grade.

Do not order any plumbing services from Applewood. By definition, their pricing is gouging. Price gouging is a pejorative term referring to when a seller spikes the prices of goods, services or commodities to a level much higher than is considered reasonable or fair, and is considered exploitative, potentially to an unethical extent.

I hope this review saves someone from spending 10x what the services should cost. Shop around and avoid Applewood Plumbing.

Denise S.

6/27/2017

We just had a very expensive visit from this company
The prices are outrageous
Do not use this company
Horrible service
And they wanted $4,009 when it was repaired for $300

Joe J.

12/17/2018

I was very unimpressed by Applewood. The two technicians came in and glanced at the unit, then spent 30 minutes outside (probably googling it) then came back in and asked for $1400 before even taking off the lid. I declined to have them service the unit at that price.

My wife called afterwards and talked to Applewood phone people told them of our issue, and they promised a 30$ refund for coming out.

Mark S.

5/17/2017

These guys are crooks. Go elsewhere.

Yesterday, I stopped by my widowed 84-year old mother's house. There was an Applewood van parked in front. I asked her why they were there. She told me she had called them because of a leaky toilet and that the plumber was waiting to hear about getting a genuine Kohler part delivered. I told her to let me know before she had them do the work. When the plumber came back in the house I asked him what he had quoted her for the repair. He said $620 but he explained that included a service contract for other toilets in the house. I told him we would fix it ourselves.

Had I not chanced by my mother would have paid $620 to replace a flapper on her toilet. The fill valve and flapper in the toilet were already replacement parts that had worked for 10 years (Korky Universal Repair Kit). That kit is available on Amazon for $23.77.

It gets worse, after the plumber left, she handed me a quote the plumber had given her for $1,925 to replace the entire toilet, which was in perfect condition except for the worn-out flapper.

My mother would have been financially better off had Applewood come to the door with a gun and robbed her than to have done business with them. They clearly prey on elderly people.

If you want to be ripped off by an articulate, drug-free serviceperson in a clean, well-maintained van, you should hire them.

Kevin D.

04/06/2015 12:00:00 SA

We recently had a bathroom remodeled and thought it would be good idea to pro-actively replace a water heater also. The idea was further reinforced by knowledge of some changes being handed down by the EPA to take effect in mid April 2015 which govern the manufacturing and installation standards for water heaters. As any open-eyed person will guess, the changes mean that the added costs of implementation and enforcement will most certainly be passed on to the consumer.

We've done quite a bit of business with Applewood over the years, so this meant they were on a short list of plumbing contractors to submit a bid.

As I look back, I never did get the signature advance email containing the picture of the clown they dispatched. He drove up in his truck and sat, talking on his cel phone for 20 minutes or more before I went outside, stood on my porch and mimed out a reminder that he was late for the appointment and if he could please get on with it. That I followed this guy around, and watched him like a hawk probably didn't set a positive tone for the rest of the appointment, either. He didn't seem to have a firm handle on things in terms of Applewood's product offerings for water heaters or what exactly would be required for labor. He tried to keep things casual by regularly making references to the Hockey game on TV in the next room. I'm not inferring that the man was incompetent, but he was an older gentleman and possibly close to retirement.

My home is old, and I knew going in that replacing a water heater under today's standards wouldn't be easy or cheap, necessarily. Perhaps the scope of work on an older home was beneath him somehow, and maybe he had it in his head to make the job seriously worth his time. The quote I received, being more than 5 times the average rate for this area, bears mute testimony to some personal motive.

Needless to say, another contractor got the job and it was done for far more reasonable a price which both met code and passed inspection with the city.

I don't know what kind of operation Applewood is running these days. But regardless of the forces that are at work within that company, my opinion of them isn't what it once was.

B G.

05/12/2020 12:00:00 SA

ZERO STARS! The repair request was for a small, slow plumbing leak(drip) in my unfinished basement.
I started off at HomeAdvisor.com and was initially impressed. Applewood contacted me shortly after I asked for help on the HomeAdvisor website. I was happy that they had a same day availability, didn't charge extra for a dinner time(5-7PM) appointment and gave a military discount.
Then it all fell apart. Applewood dispatch called me 1.5hrs into my 2 hour appointment window and said they could make it. They tried to use the Corona(not the beer) excuse and manpower shortages, but when I scheduled the appointment that afternoon at lunch time they had no concerns. They then offered me an appointment in 2 days. Making it even worse, they contacted me at 6:30PM, long after most plumbers normal business hours. I had to wait until the next day to find another plumber to set up an appointment.
Normally I wouldn't write a review outside of HomeAdvisor, but they only post public reviews if you hire the company(which I did NOT). No wonder they have a 4.5 star rating on HomeAdvisor. Nice job HomeAdvisor and Applewood.

Cole H.

09/05/2019 12:00:00 SA

$12K for Applewood AC - my house won't cool down past 70 degrees and they won't take accountability to fix it - overpriced and under deliver - delete them from your life.

Charles G.

11/15/2019

I got a quote from Applewood to install a kitchen faucet. Simple task for a plumber, at least I thought so. The quote was $510.00 for an installation of a kitchen faucet, and I had the faucet. I could not believe it. I immediately said no way and he left. I did it myself in 40 minutes and it works great!! Still cannot believe that they actually charge $510.00 to install a faucet. Never call Applewood for anything, way to high. More than double the average cost, almost triple.

Steve W.

03/04/2018 12:00:00 SA

Searle arrived on time, replaced our kitchen faucet, was conscientious with his surroundings, wrote up a two year warranty and left. The cost was insanely high, 2 hours for $500 to install one faucet. Do shop around!!

Bruce O.

8/17/2019

They quoted us $11,000 to run a gas line for a new stove. Our basement is unfinished and all the existing line is accessible as well as the route to the stove. Two guys could do the work in half a day. Be sure and get other quotes before using Applewood.

Christine Z.

2/26/2015

They used not to be this bad now they are full on scammer!!!
So I had a water heater in my house that wouldn't lit up. I am a female and I normally don't understand how to operate stuff like that. So my friend told me to call Applewood and give it a try. I wasn't watching him when this guy came. I was too trusting.

Then he came upstairs and told me I had a leakage problem and the velvet was broken so there is no way to shut off the water unless I shut off main water supply of the entire house. I was like WTF! I asked you to fix my pilot light, Who said anything about plumbing issue?? I went downstairs, sure enough, water was leaking everywhere, you can't shut it off cuz my shiny new velvet was completely broken off! It was in good condition 10 minutes ago!!!! How could a metal piece be broken off? And I had absolutely no water problem before this guy came. Then he started painting this awful picture of how the house would get flooded if I don't give him $3700 to replace the entire water heater and plumbing.

Hello!!! I am a female but I am not an idiot. Water heater costs $500 and there are just three pipes to unhook and hook on to replace it. It will NEVER be a $3700 job!

I kicked him out and called up my contractor friend for rescue. He came and spent 30 seconds lit up my pilot light and twist my plumbing pipe together to stop the water leakage. but he said the guy broke my velvet. I might need a proper plumber. He also said the guy pretty much caused the leakage by untwisting my pipes. Wow!!

So I called another plumber and he said that the handle was intentionally broken. There is no way it would fall off like Applewood claimed.

So they came to a single female house, sabotage your plumbing system and demand a large amount of money, leaving your house to be potentially flooded and don't even care. Wow Wow Wow!!! If you ask my opinion, stay the hell out of this business's way. And tell everyone you know they are scammers!!! So no other people will get harmed by them again!!

Chen-Tan L.

07/02/2014 12:00:00 SA

Plumbing: Michael C from Applewood came out, and within 30 minutes repaired a stuck shower control cartridge. Good as new; really courteous, no issues, no fuss.

Electrical: had an Applewood guy come out and diagnose some circuits in the garage, as well as help with the under-cabinet lights (transformer burned out). Also courteous, helpful. No extra charge for weekend service! Enjoyed working with them.

Chuck A.

7/30/2019

First off let me say that my wife did authorize them to do the work. Second this is our experience with this company. I have had a backed up main line three other times. All other plumbers went through the clean out line. I guess because they were talking to my wife they would have to pull off the toilet for 403.78. Then another 485.17 to snake the line with toilet removed. I called and talked to a nice gentleman there and said guy would call in 24 hours to talk about it guess what no one ever call. Go figure. All others were under 250.00. Unfortunately they got my money this time. Never again. Beware of this company that took advantage of my wife.

Jim N.

09/04/2019 12:00:00 SA

They said they'd arrive between 1 and 3 pm. I took the day off so I'd be home when they arrived. Later they called and said they were running late -- might arrive as late as 8 pm. At 9.20 pm I got a call -- they would come the next day. I called them at 8 am requesting an early appointment -- they said someone would be there between 12 and 2 pm. Another day I had to take off work. I need a company I can depend on and not coming at the scheduled time -- and not even that day -- is unacceptable.

Josh K.

9/24/2019

Had an electrician come to my house to give me a quote to do the wiring to add one light fixture in a living room. Quote was over $1000. What a joke. I hired someone else to do it for under $200. This company has insane rates and charges $25 just for a quote. Will never ever use these guys. Can't speak to their workmanship, but their prices are enough to make anyone cringe. Would NOT recommend.

Grant S.

5/13/2017

$1200 to replace a shower faucet at my parents house, I even supplied the faucet. The best part is they never got the OK on the estimate, they just did it.

I was also quoted $5500 for a water heater installation, while it was the higher-end water heater I was still able to get it installed for $900 through someone else. At least they asked before doing it.

Rachel W.

7/25/2019

Applewood cancelled/rescheduled us FOUR TIMES before arriving to our house across multiple days of missed appointments. When they did finally show up, it was at 9:15pm (!!!). If you have something urgent that needs to be addressed, this is NOT the company that you should be relying on. When I received their thank you card and magnet in the mail, they promptly went into the trash.

Mary-Ellen S.

2/13/2020

Sam and Tristan were exceptional. We were very pleased with how well they handled our leak. They were sincere guys and excellent at their jobs. We were also happy with the scheduling as they were able to come right away. I highly recommend them.

Janna C.

07/04/2017 12:00:00 SA

We've had great experiences with Applewood. If you pay for a membership they will come out for free, usually on the same day that you call. If you have an old house, the membership is definitely worth it, because things can break unexpectedly. All of the professionals we've seen through Applewood have been great. They're courteous, honest, and knowledgeable. Before they come, they email you a photo of the person who will be at your house so there are no surprises. If you need a reliable company for general heating, cooling, plumbing, and duct work, they're your best bet.

William W.

12/12/2019 12:00:00 SA

I've used Applewood for electric and plumbing on several occasions. They have always been 110% wonderful. Prompt, efficient, effective, clean and friendly. They have a customer for life in me. I recommend them to anybody.

Richard S.

11/02/2016 12:00:00 SA

Caveat empor - Buyer beware. Applewood plumbing is nothing more than a wolf in sheeps clothing. The charge by Flat rate or book pricing. This translates into YOU PAYING $300-500+ per hour. FOR A PLUMBER.

They will not break down the bid and separate the labor from the materials. They can claim that this provides for no surprises and that customers prefer to know the complete price upfront. OK...

Here was my experience. We have a vacation rental where the hot water boiler went out and we needed a plumber now. The bottom line- they tried to charge us $650 an hour for the work. I was charged $8200 for 8 hours of work. ( With $3000 of parts)

I demanded a complete parts list which the plumber reluctantly provided. After he left I Googled Munchkin boiler and proceeded to price the parts. Any full retail plus 20% ( Which is a normal upcharge for supplying parts) I was able to price the parts at $3000. The supplier would not tell me what Applewood would have paid, except to offer up - less. $1500 to $2000 is a solid number for these parts at dealer prices.

I proceeded to talk to the customer service rep at Applewood and express my displeasure of being charged $650 an hour for a plumber. I am a business owner myself and know my way around customer service amd negotiations.

After promising them that I would have my intern plaster the web with bad reviews and report them to the BBB, they agreed to reduce the bill to $4200. I still paid $150 an hour for A PLUMBER.

The bottom line is - If you want to pay $300-$500 an hour for a plumber, Applewood is your guy. Their men will show up in a crisp white shirt and a big smile. They will run slick TV and web ads showing women and senior citizens feeling safe and trusting Applewood.

The only thing I can say is - Babaganoush. These guys will charge you $50 bucks to screw in a lightbulb. Don't be fooled. Or, ripped off. When calling for a plumber ask If they charge by the book ( Flat rate) or, by the hour. If by the book, hang up.

Applewood is nothing short of a complete ripoff. The tried to charge me $650 an hour for labor. Wouldn't you agree?

Courtney C.

7/13/2018

Applewood called at 3:54pm to cancel a 4 - 6pm appointment on a Friday to get the only working bathroom back up and working. Then offered to come on Sunday or Monday. Unacceptable. I ended up having to pay for an after hours appointment due to their inability to manage their business.

Erica B.

1/26/2018

Charged me $69 to tell me they don't know what is wrong. I had to call Controlling Systems (another hearing company) too come fix the issue since Applewood couldn't/ wouldn't.

Steph R.

08/08/2017 12:00:00 SA

Uh-mazing! So so so very happy with them! It was expensive...don't get me wrong, but Josh, my technician, educated me on my unit, was on time, thorough and got my issue resolved very quickly. They also waived the service charge! I realize you are paying a premium, but their customer service is way above average, their technicians are extremely knowledgeable, and I felt really comfortable with him in my home. I think the cost was worth the experience, and not only do I recommend them, I will be using them in the future!

Scott R. B.

10/01/2017 12:00:00 SA

Avoid this company. They said it was code that we needed an expansion tank and a tray. We went with it because they were the only ones who had a water heater that was of the right volume and would fit through our basement doors. When the inspector came, he said they really sold us all the unnecessary bells and whistles. For instance, our sump pump is six feet from the water heater.

A few months later, my 89 year old father in law called them to repair his water heater. At first they said it needed a part costing about $500 or they could replace the whole thing for $2800. He wanted the part because he's on a fixed income. They said the part was in, then when the driver got there, he said he didn't have it on the truck. By this time, he had been out of hot water for over a week. We sent him packing, went to Hone Depot and had a new water heater installed for $1400 the same day.

Larry D.

06/04/2018 12:00:00 SA

Had Applewood come out to fix problem with water entering the tub. Price was very high, but problem was fixed initially. Less than a year later, the same problem occurs with the same tub, and they will be glad to send someone out to fix it again, but I will have to pay again. I figure I can find someone who can truly fix this problem for a cheaper price.

Run, do not walk, from this company!

Luan J.

9/26/2017

Dave Ross made this as painless an experience as calling a plumber can be. He was informative and very efficient in his repairs to my plumbing.

Dana S.

12/07/2016 12:00:00 SA

Terrible experience. I was desperate for someone to come over to fix the heat before the temperature dropped. I made an appt with them for noon the next day and they called me back at 8 pm saying they wanted to come then. I thought this was great because I needed someone there soon but the whole thing was garbage. Tinkered around by my furnace for an hour and then gave me my options. I chose the cheaper option ($300 for a $10 piece, $290 for install??) and all of a sudden he was saying that wouldn't work and how it may start a fire and how he won't be able to come back because he's busy so I should just do the $1300 repair now. My how quickly things changed. Why even offer the cheaper option?

Long story short- you should definitely call around. I found a smaller business in the area that was easier to work with and charged $500 for the same repair. $800 cheaper!!! That's wild. Scammers.

Also- lose the whole 'gold service' sales pitch. What is this? A pyramid scheme? If you do the job right at a fair price I will use you again. That's that.

I gave two stars because they were efficient in diagnosing the issue and came quickly.

Cole P.

01/07/2017 12:00:00 SA

Furnace broke. They tried to charge me $1,600 for a draft inducer motor replacement. The part itself only costs $100-$200. I needed heat, so I began the process of having them replace the part. However, during the process, I called my handyman and he said he could do the same thing for $700 tops, even if it took him a full day to track down the appropriate part.

Within 20 minutes of the service rep leaving my house to pick up the part, I called Applewood back to cancel, explaining I could have it done for much cheaper. They didn't offer to reduce their fee, so I said I'd handle it with my handyman. They proceeded to charge me a $70 trip fee (which I was expecting) AND a $150 BS fee for driving to the parts supplier. This $150 fee seems completely bogus to me, as I was told there would be no extra charge due to this being a weekend, otherwise I would've waited until during the week. Ultimately I paid $220 for nothing...

Proceed with caution when using Applewood and watch out for over-charging and bogus fees.

Patrick B.

7/13/2017

Horrible service!!! Been sitting here in a hot house waiting for my technician to arrive for the last two hours. Call applewood to find out where my technician is oh we had to send him to a different appointment. Ok please send another tech...we don't have any more available tonight.

Too S.

9/26/2016

This company prays on people in desperate situations. I highly encourage anybody considering using Applewood to look elsewhere when trying to fix their plumbing/heating and electric means.
Our main sewer line to the street routinely needs to be rooter-ed due to a large tree in our front yard. Our usual guy at RooterGuy wasn't doesn't work on Sundays so we called Applewood. I clearly explained to the dispatcher on the phone what the problem was and the services we needed. He wouldn't even give me a price range for rooter service but was firm that it was a $29 consult fee. I don't need a consult, I know what the issue is and then he continued to ask me if I needed any electric or HVAC stuff looked at too.
When the plumber came he told me it was over $450 to rooter to the street. This is 3X the price that RooterGuy was charging us for the EXACT SAME SERVICE. Talk about a rip off. That $60 coupon in the home magazine isn't going to cover your BS rates.
There are so many smaller, independent, honest plumbers in the area. Applewood should be ashamed of themselves.

Matt F.

03/12/2015 12:00:00 SA

I write this from the perspective of a very handy and capable home owner. I have replaced my own water heater, among may other plumbing repairs:

I advised a friend this past weekend to call Applewood in response to a pilot light which had gone out on a water heater. I have used this company before and know they are expensive, but I have also known them to be timely and knowledgeable. I guess I could have done it myself (5 minutes of work required to reignite the flame), but there was the travel time and I can't always be on call for such things.

Anyway, Applewood arrives and goes downstairs to work on the water heater. First order of business, 1) He loosens the hot water return connection to make it APPEAR that there was an existing leak. WHY? Why did he touch any valve or connection? 2) he breaks the turn-ball valve that acts as the water supply shut-off. He claims it was old and stuck. (Not possible, given this type of valve and that it was turned off just 6 months ago by me). Neither has anything to do with the gas-fueled pilot light.

He saw women in the house who don't understand plumbing and created a scenario to scare them. This is pure and simple FRAUD. He made the situation worse than it was when it had started. After a leak was made and the stress level had risen, he drafted the most ridiculous quote ever ($3,500+ for a new water heater, $400 was to replace the valve he broke). His advice when the the quote was rejected was to shut off the whole house water supply. So now, I was called in to help. I drive the 20 mins to get there and find the water heater leaking from the top. The nut only needed turned 90 degrees to eliminate the leak. And the pilot lit up on my first attempt.

We reported this to Applewood and they promised a call back. Their representative was full of rainbows unicorns and bs denials. Better Business Bureau will hear about this. ****NEVER USE APPLEWOOD.***** To compare: My regular, trusted plumber charged me $1K to purchase and install a new water heater!

Carley J.

4/23/2019

Chris was great. Efficient and knowledgeable. Was happy to look at the several issues we were having and had solutions for all of them. Thanks, Chris!

Brandon M.

9/29/2014

After an emergency service was bungled by another company we were in a tough spot. Water coming in through the basement floor is no beuno. We called Applewood after hours on a Sunday and got an appt for the next morning. Less than an hour later we received a callback saying someone was on their way and they could take care of it that evening.

The technician showed up and promptly solved the problem. Honestly, compared to the previous days experience trying to get a competitor to return our calls, this was miraculous.

My only complaint is the sticker shock. I assumed we'd pay extra for Sunday evening emergency service, but the premium was a bit more than I expected for simply snaking a drain.

Overall, fast efficient service at a price.

Jennifer J.

4/28/2019

I called a few days ago after having ongoing, but minor issues with 2 toilets in my house. Applewood responded promptly, got their folks out within a couple of days (I asked for that since I wanted a weekend appointment.) Their plumber was professional and he worked fast! I wasn't sure how long it would take but he fixed my issue quickly and didn't try to upsell me on anything. They followed up afterwards to make sure I was happy with the service. The only drawback is they don't give any pricing over the phone. I suspect I could have gotten this done cheaper and almost cancelled for the refusal to provide any price estimates at all. Overall, however, it's a good service.

Kim L.

4/19/2019

We have a unique boiler system in our condo and have been unable to get hot water in the shower, washer, dishwasher, etc without turning up the thermostat for several months. We had another company out here twice and they were unable to diagnose and fix the problem. Today, Robert from Applewood, was here and he installed a ball valve and check valve and rebuilt our shower valve and voila three hours later we have hot water everywhere in the condo again!! Thank you Robert for your expertise, craftsmanship, and professionalism! We appreciate you!

Brian R.

12/17/2016

Their pricing is insane. I had a leaky toilet tank that needed rebuilt. The tech came on time, as promised. I was quoted $500 for the repair. Needless to say, I did not proceed. He was courteous enough to waive the $30 call fee. He obviously recognized the ridiculous pricing structure his company has asked him to use.

I just completed the repair in 90 minutes with less than $20 in parts. I guess it pays to be handy....

Kelli M.

7/22/2019

Made an appointment 24 hours in advance. They called right as they were due to arrive to say they couldn't make it. Use ANYONE else...and reading about the overcharging on other reviews... maybe it's a good thing they didn't show...

Chris J.

1/24/2019

Shower handle cartridge needed to be replaced. Plumber came and told me that a. the shower had never been installed properly b. new cartridge would cost $800 c. Tile would have to be broken and whole thing replaced. Total cost around $2000. Opened it up myself. Found that there was a loose screw which I tightened to stabilize the shower. Got the shower cartridge for FREE from the manufacterer (it was 60 dollars on amazon) and installed it myself in about 20 minutes. Can only by explained by either complete incompetence or attempt to scam people.

Kathy K.

1/31/2019

I am very disappointed with Applewood plumbing. I was charged 10,650.00 for around 20 ft of plumbing in basement and Applewood took out wood and drywall and now a month later stated they did not do drywall and they cut the wood and damaged and cut the corner bead so everything has to be taken out from floor to ceiling. And then they did not even put enough concrete in the whole they busted up so we have to fix it our selves to retile the floor. And for 10,650.00 you would think they would fix right what they took apart do now I Ihave more expence in getting the wood and drywall fixed very disappointed. That Applewood would not leave the house as close to the same way it was before the work was done.instead of leaving damage and did not even put enough concrete in the floor to level the floor. We were charged around $532.00 per foot of concrete just to let you people know.

Cathy C.

5/31/2017

We've used Applewood for years to service our swamp cooler annually and for a few other household projects. We have a very high steep roof and have been refused service by other companies, but Applewood always comes through. All the technicians we've dealt with have been professional and courteous. Our most recent experience with Samuel was stellar.

Rachel F.

12/09/2016 12:00:00 SA

I had a great experience with this company. They came in a timely manner. Samuel came just when the call staff said he would. Everyone kept me informed and the price was what I expected. Samuel was knowledgeable and kind. I will use them again!

Kathy F.

01/09/2017 12:00:00 SA

A customer since 2007, Applewood Plumbing has been a great partner in providing service to our home. While they may be more expensive than others, the work is superior to companies that we have used for less and on the two occasions where something was not done to their satisfaction, they stepped up, took accountability even when the service was out of warranty by six years. Excellent customer service.

Randy L.

3/26/2018

My wife called to get a estimate for 2 hot water heaters today the guy was a jerk and of course talked down to her as if she knew nothing, as well they charge for the estimate, and stated that the job would be done today if we ok'ed the estimate, said they have everything on the truck to do the job, problem is the tanks are in a crawl space and they need a short tank and the pad removed and new concrete and lowered down. Do not call them they think they are the only game in town. Rude and condecending
on the phone

Jeana K.

04/10/2019 12:00:00 SA

PRICEY!!!!! Nice enough people. Friendly phone service and procedures but very, VERY expensive. I learned a very valuable lesson. I should have just paid the visit fee and got a second estimate instead. I'm embarrassed I paid as much as I did!! I won't do that again.

B H.

10/11/2016 12:00:00 SA

Had a toilet installed and ended up costing $478. They hook you on the required $29 visit charge before they will give you the actual quote. I would NEVER use this company again because of their rip-off pricing....

They are very good marketers, do LOTS of advertising, give you a $37 discount on service, but TOTALLY rip you off on their labor...

DO NOT USE APPLEWOOD if you care about fair pricing...

Patricia S.

11/13/2015

I recently had my third major service need completed by AP&H. This time, it was running a new gas line off the main to the kitchen for a stove. From the time of the estimate visit to the actual work, I couldn't be more pleased. Michael C. was the plumber for this job. He was competant and professional. Each question that I had was answered with knowledge and background in this field. He was tidy in his work. The other services I have had, one a new hot water heater and the other a sprinkler main line problem, were addressed and accomplished in a prompt and professional manner. I will continue to use this company without a doubt.

Kyle S.

11/08/2019 12:00:00 SA

FIVE STARS ***** Repeat customer with Applewood for many years. As always, everything was exceptional---response to our initial call, scheduling to our availability (same day), office called us before tech arrived, Ryan K the tech arrived exactly as promised, options for the repair were documented to us before the work began, time taken was quick, work was professionally performed and completely repaired, price was right, and Ryan's courtesy and professionalism were stellar. You can trust them; we have always and will continue to do so. Thanks Applewood!

Carol S.

07/05/2017 12:00:00 SA

Expert, on time service; innovative above and beyond solutions to unexpected problems replacing 3 outdoor fixtures on our 50y/o house. Would always call Applewood first from now on. Excellent communication and listening skills by Daniel.

Mathew M.

9/19/2019

Expensive! Jaime did an excellent job. Very professional and courteous. Same day appointment.

Jastesh S.

11/09/2018 12:00:00 SA

I normally don't leave negative reviews but feel compelled here to protect others from getting ripped off. A few weeks ago I called Applewood for a furnace repair. They misdiagnosed the problem and wanted $2089 to replace a motor that had nothing wrong with it. Luckily I called another company for a second opinion. They fixed the actual problem for just $99. Stay clear of Applewood. Completely incompetent.

Jack H.

8/29/2016

5 stars for a job well done.
10am on a Friday.

Service was prompt and professional although they did call me the day before to see if I could reschedule. Luckily, it wasn't a critical need (outlet was out).

When coming into my home, the electrician (Jon) placed on booties without being asked.
The electrician identified the issue and was very informative on other questions that I had regarding electrical outlets.

I'll definitely be using and recommending Applewood again when the need comes..

As for the below comments on cost issues, I don't think that you can blame the company. What they charge is supplied upfront, so if you authorize service, that's on you as the consumer to know if you're getting a good price. I do my homework (it's called the internet and getting estimates from other companies) for any repairs that I get (automotive, plumbing, electrical, carpentry, roofing, general contractors, etc.). If Applewood is not reasonable in price, then I'd go elsewhere.

I don't know the situation obviously, but I don't think that it's fair to blame the company if they charge what they charge. Also, Applewood has different rates for after-hours, so if the time frame was not mentioned in the reviews, I'd take those critics' comments with a skepticism.

For my service, the price was provided up front, and I thought it was fair, so I paid.

The bottom line: My issue was resolved at a fair price and now I have electricity to where I need it. Hence, 5*.

Johnathan J.

06/06/2014 12:00:00 SA

So, I'm sitting at home, and my furnace just came on. Again. Yay heat!

It reminds me of a time, several years ago, when I called Applewood to come to my house, and the repairman slash sales-guy had me come down into the crawlspace to explain to me that my furnace should be condemned!

Fortunately, I ignored him. The furnace has been running fine since then. It hasn't exploded. Not even once.

Boo Applewood.

Bob K.

02/01/2019 12:00:00 SA

Plumber stood and looked at the toilet and recommended replacing the entire toilet $1800 and kept hawking the maintenance contracts. Had toilet augered not replaced. Working fine. Don't let them tell you toilets have a shelf life...it's about 50 years and only a problem for parts or if becomes cracked, rarely needs replaced. Hated to heavy handed sales approach. Won't be using them again. Concerned this company takes advantage of the elderly. I did my research online. Shop around not everyone is this expensive.

Kelly L.

4/30/2019

Beware and do your homework. I had issues with a tankless hot water heater. The technician said I needed new pipes for my gas line. I was quoted $7000 for 20 feet of pipe. It turned out I just needed a $100 regulator.

Andrea P.

06/05/2014 12:00:00 SA

I got the tip that Applewood could come out and clean and check my water heater. After 3 years of living in my house I decided I should look up water heater useful life and found mine to be at the normal age of retirement (10 years) I also found out those things are demanding! They need lots of attention, attention I didn't give it.

I call, and ask the friendly gal this is 10 years old do you service those? Nothing's wrong, I just need to know if I should clean it and give it some TLC or get a new one. Well apparently they have to send a tech out for $30 and can't give me advice over the phone (ok...). The tech who pretty much just looked at the outside (the outside in good condition) and say we don't service 10 year old ones, it could make them go bad faster; so here's a quote. So pretty much I paid someone to give me a sales pitch.

Get this, a 50 gallon gas tank plus parts/labor: $2,800. My heart about stopped. More so b/c I had been on Lowes earlier that day and saw prices w/ labor of $750. Maybe Applewood was replacing some pipes and offering 10 year warranty and 1 year service call and what not as well, but where'd the extra $1,500-$2,000 in cost come from!?!? Holy cow.

I pretty much decided my water heater will be just find until it leaks or dies and then you know...I'll go to Lowes.

Jeff S.

12/04/2018 12:00:00 SA

Skip over this company, everyone else in the business gives you free quotes but they demand to come to your house (refuse any phone or online quotes) and then charge you $30. This way they can say well your already in the hole i guess it's better to go with us.

Scott A.

01/05/2018 12:00:00 SA

So, we had a sink back up while cooking dinner & I called Applewood and set up an appointment for the next day. Figured they are local & they have been around for awhile, so they must be reputable. Took the afternoon off to meet them during the appointment window, and SHOCKINGLY they called 15 minutes into the window to tell me that their techs were busy & wouldn't make it - could they come tomorrow? NO, I took the afternoon off! Furious, I hung up and started the frantic search for a plumber that could help me immediately. I found one that was there within the hour & took complete care of my problem - he was a one-man operation & I will recommend him to everyone - UNLIKE these guys. Sorry Applewood, but you really blew it.

Chris C.

10/14/2016

These folks are not reliable, so they are apt to waste your time. For example, even if you call plenty of weeks ahead to schedule maintenance on your A/C and heater and take time off work, they will cancel the appointment at the last minute. No backup plan, just, our person can't make it. I was left with the distinct impression that their person just wanted to start their weekend early. Bad, bad, bad. Don't let them waste your time, too.

Adam R.

8/30/2016

I had a pleasant professional gentleman named Fillip (plumber) to fix a leaking laundry faucet, the rubber seal(s) needed to be replaced and I was charged $137 which is extremely high and I agreed my bad I know, wait for it wait for it.....BUT I asked how much to install a kitchen faucet fixtures that I ALREADY bought, wait for it...ok ok $412.00 just to install a faucet fixture...WOW...Yes he explained that he is licensed and had a background check that was more intense then a Denver Police Officer and that they would guarantee the faucet labor for 2 years....LOL, I talked to the manager Jen and she told me that they understand that their prices are higher then normal, I guess 4 TIMES Lowes $99 charge is fair...I will NOT be a returning custiomer, If you have the extra money (4 times lowes) you will get a background checked and professional plumber.

Diane S.

12/27/2017

I have seen their trucks around for years and years, so when my heater wasn't working (of course on the coldest day of year so far) I called them.
They were so helpful on the phone, made an appointment and they fixed it within one day. I live in a big 100 year old house and have an updated boiler system so not an easy job. The representative was very knowledgeable and able to fix.

I recommend this company to anyone needing plumbing and heating.
I will definitely call this company for any repairs that I need in the future.

Linda D.

07/06/2017 12:00:00 SA

Service was good, but can't recommend Applewood because their prices are nothing short of a scam. I had an outside faucet that developed a leak and the technician quoted $466 to repair. During the same visit I wanted the tech to install a new kitchen faucet that I had purchased from Home Depot. Nothing was broken or leaking; just wanted to upgrade my faucet. Again the quote was $466. A consumer would have to be crazy to pay almost $500 to install a faucet. Another plumber did the job for $150. I will never call Applewood again.

Wayne M.

12/18/2018

I agree with previous reviews about price gouging by Applewood. I experienced this with a water heater replacement quote ($6000????) and $2500 to remove and install a kitchen sink and reconfigure the under sink drain. I got it done in 2 hours by Southside Plumbing for $550. Avoid Applewood! You shouldn't have to pay for all of their advertising.

Stan A.

8/15/2017

After several days of delay (for which we were compensated with reduced costs) Keith arrived, and we couldn't have been more impressed. He methodically and professionally discovered what was wrong with our GFCI outlet, thoroughly analyzed and tested for what might be setting it off, and concluding it was worn out (15 years in the house). He replaced it with a new self-testing outlet that does not require monthly testing by the homeowner. He also serviced our main panel, and gave us helpful advice about keeping our 15 year old home safe. He suggested several ways to reduce cost, and we feel we were treated with dignity, respect and kindness. Could not have gotten a better technician!

Cindy K.

11/10/2018 12:00:00 SA

About 6 weeks ago, I noticed a leak in my basement. A friend from out of town diagnosed it to be a pipe in the walls of my basement. In his diagnoses, we checked the water heater and it wasn't leaking. I called Applewood knowing they would be expensive but I was going out of town and needed somebody right away. The plumber did a great job of fixing the leak and I was happy to pay $410 for an hour's work. Why then did I leave 0 stars? Because of what happened next. He told me that my hot water heater was leaking (which I knew it wasn't a week ago because my friend and I checked it) and he showed me water on the floor around the hot water heater. It's worth noting that the hot water heater is in the same room as the leak. My furnace is in there, too. Lucky ME, he could replace before I went out of town for a mere $4,800! Never mind Home Depot can do it for about $1,000. He turned off the water to my hot water heater so it wouldn't put pressure on the leak. Umm...there's 40 gallons in that tank. How is turning off the valve to refill it going to reduce that pressure? Well - I needed to take a shower the next day so I turned the valve back on but there was no hot water! I called another handy friend to have a look and my pilot light was out and the valve that drains the hot water heater had somehow become loose which was the reason it was leaking. So we tightened the valve and relit the pilot and everything has been fine ever since. Am I saying that Applewood turned off the pilot and loosened the valve on purpose? It's possible. But at a minimum, the pilot light got accidentally turned off and the valve somehow got loosened while he was down there and he didn't properly diagnose it before telling me I needed a $4,800 replacement heater.

s r.

12/17/2018

Beware!! Extremely overpriced and I'm not even impressed with their work. We needed 2 new water heaters installed with new piping as well. We paid $13,500 for this which is unconscionable. They left a gash in the door to the water heater room as well as a large stain on the carpet. Debris from the installation is also all over the carpet. I'm literally confused by the whole thing. It is our fault to let them do the work for that much but I was expecting perfection in all areas to at least warrant that amount. My advice is stay very far away from this company.

Ron K.

6/25/2014

Our sink drain backed up, so after I exhausted my plumbing troubleshooting skills I realized that I needed a real snake charmer to root out the problem. After several years the pipes just needed a cleanout, and it turns out that there are several, twists, turns, and junctions where problems can create a clog. Having various negative experiences my usual plumbers all are fired. But I had seen the Applewood trucks in the neighborhood from time to time, so I gave them a call. Dispatch seemed professional, and they emailed me a picture of my plumber for security, etc. Upfront costs were explained, and somehow I knew this was going to get spendy.

Our guy called a little while later and arrived on time. Diagnosed the problem (as if it was all that difficult), and got the snake from the truck. He then gave me the written estimate, which was over $300 (I was prepared as I could see where this was going). For about $10 more I joined the club which entitled me to a free furnace checkup (which we needed anyway) and - get this discounted services for the rest of the year if we needed any. Okay, probably shouldn't have gone there, but needed the furnace check.

Well, he did snake out that drain pretty well. Must have run that serpent at least 25 feet or so all the way to the main drain pipe. I would say that's about 10 or so bucks a foot. Clearly I couldn't do that without renting the machine, etc. But that seemed like an awful lot. A month later another fellow came by to inspect and clean the furnace. Said we needed to replace nearly everything, (cost $$$) or that we may wish to consider a new unit. Adios. The old unit worked fine through one of the coldest winters I can remember.

The drain continues to drain, although we waited until spring and shopped for other contractors to install both a more efficient furnace (96%) and a new AC unit (16 SEER) for a very reasonable cost during the off season. We currently have a slow draining toilet and I'm going to give Jimmy rooter a shot. They look reasonable for this service and have good reviews. I will post on them later. Applewood is just plain expensive. You can do better.

John L.

04/07/2019 12:00:00 SA

Great work on A/C annual checkup and update by Michael O. Certainly would use him again.

Scott B.

10/21/2018

They won't quote you any pricing when you book the job, only after they have you over a barrel, and their rates work out to about $300 per hour. $650 to install a new 3/4 ball valve for my water main which was easily accessible. Highway robbery! The tech did good work, but pride cometh before the fall, Applewood!

Tim C.

10/02/2018 12:00:00 SA

Be advised that Applewood Plumbing Heating & Electric does not have good business practices. We have two recent experiences that are very poor. First, they came out to provide an estimate on replacing a hot water heater - there were twice as high as any other bid and they misrepresented the work. Second, they sold us a Gold Package for twice a year checkups....AC start up and Furnace start up. When we called they said they were too busy to honor it....so we are out that money. Stay away from Applewood....poor business practices

Doug G.

05/02/2016 12:00:00 SA

I called applewood @4:30 with a bad water leek , they came out within 30 minutes. Scott was great he found the problem real fast. He was kind courteous and timely. He got things squared away very fast and since we are a member it was a no charge service call. We love applewood and scott.

John C.

8/21/2016

Very well trained gougers. Had a leaky shower and a leaky toilet. Was told the only fix was to replace both - $300 for shower fixture and $800 for toilet. Called an honest plumber and got both fixed for less than $100. Those pretty orange trucks are paid for by ripping off anyone they can! Go elsewhere.

A J.

10/14/2019

The Rolls Royce of repair outfits. These folks are prompt, proficient and professional. They know how to fix stuff right. If money is not important to you, keep their magnet on your fridge. But if money is important to you, shop around ahead of time. I had them change my circuit breaker and box a couple years ago. After I priced the parts and allowed for the mandatory city permit, the labor ran around $650/hour. Seemed high to me, but I had no other estimates. Not long after, they changed my furnace ignitor. Not a huge item, but it still seemed kinda high. Yesterday, I needed a gas valve in my furnace, which they replaced. Afterwards, I looked up the retail price on the valve for my furnace model, and after subtracting the service call charge and the valve, the labor was over $2,000 and hour. Burn me once, shame on you. Burn me twice, shame on me.

Mark W.

7/16/2016

If i could give Applewood a zero star review i would, entirely due to price.

I had an Applewood tech come out to repair a broken central A/C unit, and the phone scheduler assured me that the trucks were fully stocked with parts.

The technician arrived late, and after looking at my system informed me that I needed a new condenser fan, and a cleaning for which i was provided a written estimate of $2000, of if i signed up for their gold service plan i could get an additional 20% discount.

Honestly the tech seemed more interested in up-selling memberships than he was in fixing my problem, and the part needed to repair my A/C unit was not on the fully stocked truck.

Knowing that an entire coil/compressor package is only $2000, i paid my service call fee (discounted due to late arrival of tech) and called another local HVAC contractor for a 2nd opinion.

Instead of paying $2000, i found reputable small business who was willing to do the work for $500.

In my opinion Applewood is not an honest and reputable business, and I wished that i had read their Yelp reviews prior to calling them.

Michael P.

02/08/2014 12:00:00 SA

I am beside myself with what just happened.

A plumber with an Applewood truck arrived at my door for a plumbing emergency (I had called another service whom I assume works with Applewood when there are a lot of emergency calls). The gentleman did a quick assessment (pipes have burst) and gave me an estimate. When I said to myself this is f@&$&$) ridiculous, the plumber informed me that he would not render services because it would be against [his] christian beliefs.

I am sure my human rights campaign stickers and my mannerisms had nothing to do with this guy leaving me in the lurch.

Disgusted with this company after this plumber's blatant discrimination.

Keith K.

02/04/2016 12:00:00 SA

We had 2 breakers fail at night. My wife called the next morning and Ron was out the next day. He not only replaced the 2 breakers, but he discovered and solved a 10 year issue with our home's electrical that was missed by 2 previous electricians. We will be sure to call Applewood the next time we have an issue with our home.

Alan H.

6/27/2015

When my toilet had a cracked tank they said a new one would be $1800. I said that was outrageous. I went to Home Depot and got a $200 Kohler and they installed it for $300.
Installation was satisfactory. Won't use them again!
Al H

Sharon R.

3/28/2019

Since I can only give one star to submit a review, there it is. It's been awhile since I've encountered a completely incompetent company that for 2 days in a row have not called & not showed for a requested appointment window that I had to go through at least 3 different people to make. However, after coming across such recent, negative reviews for them here, I think I dodged a bullet. I cannot believe they're listed in the 2019 Jefferson County Colorado Five Star Rated Review Book?! Don't waste your time.

Cathy F.

09/11/2017 12:00:00 SA

I will not recommend Applewood.
I do not TRUST them..
I had Applewood come to do fall maintenance on my furnace/AC.
They pulled a bait and switch.
Quoted me $400 to $500.???????
I said, no thanks and he went to talk to his Manager and they offered me a special that just was offered last week and gave me anyway. It was more reasonable.
But they DO NOT clean the furnace/AC as most companies who do the fall check do.
He did tell me it was very, VERY
dirty. He also did not notice that it needs a new part for the humidifier. Don't think that is a very thorough maintenance check.
After the bait and switch, I do not trust anything I am told and most likely will find someone else to repair the humidifier. they might quote me $1000 for a $200 part.

do not use them.

G O.

12/28/2018

Wow, $1500 to replace a $300 sump pump. Extremely over priced, fixed cost even if it takes one hour. OMG I needed it fixed and paid their price and hate myself for it, do not even call or let them in your house****stay away****

Arlene M.

09/06/2017 12:00:00 SA

We continue to trust and welcome Applewood into our home for repair and replacement. Since my last review our home required electrical upgrading, furnace maintenance, and now a major replacement. From the initial call and outstanding customer service, to our brilliant technician, Greg T.
We have trust, and have always received education, plans, and trouble free results.

Megan R.

09/05/2017 12:00:00 SA

When my furnace was making noise, I called them. The guy reached back where I couldn't see and pull out a finger of oil, saying that I had major problems. Since I hadn't really paid attention to what he was doing, I assumed he pulled a trick on me, and I was right. Another heating guy came to assess the problem and filed a sensor that was rusty for no charge. He also told me there could be no source for the oil the Applewood guy claimed was there. Glad I didn't fall for his trick.

Dan F.

8/18/2016

He came in with a simple fix on toilet repair . Said the estimate cost is between 300 to 400 .... Fixed it in 30 minutes and charged me $550.84 . With my coupon , went down to $513.84 ! He didn't do the caulking around the toilet and said he don't do caulking ! ( Yea , Right ! ) I called the company and got him back here to do the caulking .... Don't ever use Applewood Plumbing , they rip you off with outrageous price !

David A.

7/24/2019

Grossly over priced. I talked to another technician who applied for job there, and he said the first class they sent him to a class for sales pitches. Got the same job done for literally 10 times less.

Carol L.

7/22/2019

Overpriced by a huge margin. Asked for an estimate to replace a garbage disposal on the phone & they wouldn't give it, yet when they arrived at my home, they said it was all standard pricing from a big binder, $477 + electric work! And I provided the new disposal. Call your local handyman instead. It felt like they assumed I would just say okay once they were in the house, seemed like a scam.

Laura P.

7/21/2019

If we could give 10 stars we would! Dennis L., our electrician, was absolutely amazing. Our AC was not receiving power and he worked through the possible causes meticulously. He was incredibly patient and extremely knowledgable, while keeping us well informed throughout the entire process. If you have an electrical issue, call Applewood and ask for Dennis L!

Joe N.

7/18/2019

I will never use them again. We had a water heater replaced 2 months ago and the tech had to cut in half the PVC pipe for our AC unit in order to get the water heater in. He said he would fix it. Apparently he didn't. It is now 2 months later, and with running our AC, you can only guess what happened. The condensation from the AC PVC pipe, that didn't get fixed, fried the motor. So we called on Tuesday night, they said they would have someone here between 4-6 pm on Wednesday. So, made arrangements to take off work early, really can't afford to do, then received a call about 5:40 pm saying they were running behind, thought ok, told them to be here no later than 8 pm, no problem they said. So we waited, phone was on, no phone call saying they were on their way. It is now 7:30 pm. Saw we had a message, called, thinking it was the tech, but no, it was dispatch, saying the tech called and received no answer. The tech never called. Talk about lazy. The only phone number that showed was the dispatch number. So after another long and lengthy discussion with dispatch, they scheduled it for Thursday, between 6-8 pm. You can only guess what happened. No tech. Called around 7:30 pm and were told that they were backed up on calls. Apparently it didn't matter that this was previously scheduled. This was their mistake and now we are paying for it with no service. I will never use them again & I will not recommend them to anyone.

Bonnie S.

7/15/2017

The price on the quote changed significantly and then I was charged a huge diagnostic fee for the electrical. The technicians were professional and kind but the cost was way out of balance.
A part I could have bought myself at Home depot and installed myself was tripled in cost plus the labor.
Unless its an emergency, I will never use this company again.

Kelly P.

06/08/2018 12:00:00 SA

I would stay away. This company is WAY too expensive. They charged me $687 to replace my garbage disposal. I found out my neighbor had her's replaced the same week for $280. I called, and they gave me $100 back. Still ridiculous. They wanted to charge me almost $4,000 to replace my water heater. Haha! Lesson learned - I found someone to do it for $1350. Good service but the price is nowhere near worth it. You can find just as quality work for more than half the price.

Mark T.

9/28/2017

Never ever will I or would I recommend. Why? I had my 7 year old water heater exhaust fan motor go out so I called Applewood as I've seen their vans around town. After being told to replace the fan unit assembly alone would cost around $2,000 the tech suggested a new one instead since my unit was 7 years old. So I said, ok how much will a new one run. $6,000 plus????? I'm like whoa wait a minute. Let me check around so I had him leave. I'm having a brand new larger water heater installed tomorrow by another company for around $1,500 total. That's less than just the fan assembly? Crazy HIGH prices. I know companies need to make some money but really? Anyway, they'll get no recommendations from me.

Lisa K.

11/22/2015

I've called them out to my home several times and been extremely pleased with their professionalism, their work and their prices. They come out on short notice and are dependable. I highly recommend them.

Michael T.

7/23/2016

I suppose these guys are okay with larger jobs, but then again, that's it, I simply needed a toilet reseated on the floor after the floor installer failed miserably to reinstall it correctly. Applewood wouldn't quote me any kind of an estimate and instead sent out a technician who was going to charge me a flat fee of over 500.00 to reseat the toilet onto the floor. OMG! I'm getting to the point of being very suspicious of anything Dave Logan recommends! What a waste of everyone's time!

T G.

6/15/2015

COMPANY ALERT.

The 5 star ratings for this company (on Yelp) and on their twitter/facebook accounts are by a company on Facebook that Applewood PAYS to write top customer reviews! This is ample evidence that they have problems -and they do.

This company had me questioning why I ever used them in the first place. I called for Air Conditioning Repair. Their follow-up questions were all sales related -- what kind of A/C I had and what I'd need... It was too obvious that they had no intention of any repair - they just wanted to sell me a new A/C unit.

I set the appt. for service with a bit of an uneasy feeling about what I was in for.

I was called the following morning and told that the person who'd scheduled my appointment had made an error and I'd need to reschedule for the day following my original appt. Okay. Another day without cool air.. I agreed.

On the 2nd scheduled day, again, another call to tell me that my appointment couldn't be met and that I'd need to schedule for the following day. This was frustrating, but with the hot weather, I could understand why there'd be so many A/C calls.

On the 3rd scheduled appointment (today) I received a call from Applewood's Dispatch -- stating that the technician who was supposed to come was going to have a long appointment and wouldn't be able to make it today.

I was asked if I could reschedule for a more convenient day next week.

When I asked, SERIOUSLY? YOU ARE CANCELING MY APPOINTMENT FOR THE 3RD CONSECUTIVE DAY? I was asked to 'hold' and she would check to see what could be done. She returned to the phone 4 minutes later to say, NO - NOTHING CAN BE DONE UNTIL NEXT WEEK.

I hung up.

Fortunately, this gave me the incentive to look up this Applewood company online and read their reviews. (highest average rating: 2).

Here's another shocking result. Applewood's website has all of these glowing reviews from a FAKE reviewing website. Their websites BUZZ' reviews are fake reviews generated by a company that writes them to boost customer's business!!! WOW -- they're not even shy about it -- you can go to the ReviewBuzz Facebook's website and see that they are a 5-star SPAM company to promote poorly rated businesses.

I'm actually very glad that the appointment never materialized. I didn't have to go through a sales pitch for a brand new system, and don't have to deal with the complete and obvious FRAUD that is Applewood Plumbing, Heating and Electric.

Soggy Cannoli Y.

12/29/2015

Received a quote from them to replace my hot water heater take the old one away, the hot water heater was an electric 40 gallon whirlpool retail $450 (home depot) and pull a permit the estimate was a little over $5,000....It was so much money it was almost comical. I asked why it was so much and the sales man said well we pull permits and do it right a permit doesn't cost more than $100 so why the $4,000 in labor? I'll give my business to someone who isn't trying to rip me off, thanks.

Elizabeth Q.

3/24/2015

The technicians sent by Applewood were incredibly knowledgeable and helpful. They were on time, and did exactly what they came for. They worked hard to complete the task in a timely manner and were very respectful of my home.
They sent an email before coming to show who the technician would be, which was an added bonus.
The only issue I had was price, it was a bit high, but the work was quality.

Linda Y.

07/02/2020 12:00:00 SA

We contacted Applewood Plumbing and they were the first of three to respond to our emergency. Chris the tech gaveus a quote of $478.00? After review Chris stated to repair/replace the main shut - off valve would be $699.00??!! due to the condition. Chris replaced the outside valve, did an abbreviated repair of the main shut-off valve, cleaned some rust, stated I can't guarantee the leak will not happen again and was gone with the $478.00 in fifteen or twenty minutes, NOPE THAT'S ROBBERY. I contacted the office to complain an ask for a partial refund and was called back by Sarah. After explaining that we were charged too much for the work done Sarah listened and promptly gave a partial refund. Times are hard now, and we don't need the Chris' of the world roaming for people with true emergencies, and in a flash your wallet is empty. Thank God, Sarah and Applewood want to make things right when things go wrong with their plumbing technicians.

Kelsey C.

8/21/2018

I would highly recommend Jaime & Kyle and Applewood Plumbing for your at home plumbing needs. These men are professional, timely, and are considerate to someone like me who is new to homeownership! I am lucky to know these guys and will definitely use them in the future! Thanks, Jaime & Kyle!

Mary B.

08/12/2016 12:00:00 SA

Daniel & John were very professional under the very challenging condition of our old 1900 era kitchen wiring & gas line. They worked very well together as a team and we are very satisfied with the results of their work. We will definitely request them both in the future!

Ambo Y.

10/13/2016

Great experience for us! We were absolutely sure we had a crawlspace leak. Tech dispatched the same day, was very patient and thorough. Assured us absolutely nothing was wrong under the house, and spent time educating us on leak detection. Absolutely we could have been taken advantage of...we weren't! Was a good feeling!

S W.

12/29/2015

I honestly believe this Applewood is a scam. I got an estimate to replace a hot water heater. Granted it's a 75 gallon power vented one but they quoted $11,000.00 ($13,000.00 if I did not join their club) for replacing a hot water heater. I've gotten 3 other bids for around $4,000. I won't even bother with applewood again. Do not call Applewood.

Jaime B.

9/28/2016

I had William H. Came out to do my yearly furnace inspection. He was thorough and stated what I need to bring it up to date. I highly recommend him for all you furnace issues.

Christine H.

02/10/2020 12:00:00 SA

So we needed some plumbing work this summer and Applewood came recommended to us. Overall, they did OK work, and we felt they were a bit pricy, but we decided to sign up for their program where you get a 15% discount and free service calls as it seemed like a good idea. First time we went to use it was for a very small leak in an elbow joint in some copper piping. Basically about one small drop of water a minute. We cut away the drywall ourselves and easily found the culprit. Upon Applewood arriving (late), they confirmed the small leak and said the repair for this would be $500 and that was with our member discount. The plumber told us the part was only $2 and it would only take 15 minutes to fix but somehow the charge was $500? That basically makes his labor rate $498 an hour. He also had an attitude about it when we were a bit shocked by this ridiculous price and were asking for more information. He said that it doesn't matter if a repair takes him 10 minutes or 3 hours - if its complex or not - the rate is the rate. This just doesn't make sense. The call was not after hours and did not include a service fee as we are members in their crap program. We got another reputable plumbing company to come out and they quoted us $150 for the same repair. What a joke. It's like they get you in their plan so you always call them and then they completely rip you off with an outrageous price and a completely unhelpful plumber. Don't use Applewood unless you want to pay top dollar for repairs with an attitude. Two thumbs down!

Amy Beth H.

06/05/2016 12:00:00 SA

We received a bid to have applewood plumbing to fix the busted pipe to an exterior hose/spicket that burst and they quoted is $2000. My husband just fixed it for $38 in supplies and probably 5 hours of labor. Not going to be using Applewood for service ever!

Jj D.

05/02/2019 12:00:00 SA

Scam artists who rip off elderly and unexperienced people. A 15 minute job with a 40$ part should not cost 2000$ plain and simple.

Mile High Brat B.

2/13/2018

This company is well known to take advantage of people and situations when it comes to pricing. I believe people should be able to trust well established companies to charge a fair price. I called several other companies but because I needed same day service I went with Applewood. I don't know plumbing and shouldn't have to know it, I was expecting honest service and was willing to pay a bit extra for the same day service. I was charge 2.5x more than what the job should have cost. Their technicians are paid on commission. If you have to go with this company be sure to request hourly rates and materials separately.

Dan F.

4/13/2019

Scheduled a service with them and they canceled on me twice and wanted to reschedule. Wasted 2 Saturday's.

Trina B.

04/11/2017 12:00:00 SA

Todd was so professional. Not only did he call and confirm the time, the company sent me an email with his picture. Then he stayed late that night to make sure we had water as soon as possible. The entire time he had a smile on his face. He was extremely Knowledgeable and Professional. Thank You

Kristopher M.

01/10/2011 12:00:00 SA

This review is the reason we have yelp! Last night at about 3am our furnace went out. Of course it was our coldest night so far in Denver, and there was tons of snow. Thank goodness for the amazing insulation I have installed in my house. It kept us warm 68-65 degrees.

Step 1: Call the most trusted yelp reviewed company.

Step 2: Get estimate from said company (This cost me about $70.00)

The outcome? Well guess what yelpers, these criminals are on a commission salary. So first they try to sell you on this membership to their heating/plumbing company. It all sounded great until he said it was $200.00 to join their club for the year. Do you realize that's 4 times as much as AAA charges for your car emergencies for 1 year?

Next the estimate: $619.7 with the membership, or $479.82 without the membership. This was all to change out a transformer that had blown. When I inquired how much the actual parts cost: he told me that was impossible to tell me because the price included installation and parts.

When I told him that I was going to get another estimate, he countered with, Well, it's going to be -7 degrees out and there isn't going to be another company who will come out today.

So I jumped on google to find out exactly how much that part cost. From estimates on ebay and other heating online stores it was approximately $25-$30. I said to myself... That has to be impossible. Surely a company would not charge much.

Well, since I couldn't wait for the part to be mailed, or auctioned, I found a place here in Denver that sells Heating supplies called, Do-it-yourself They didn't have the exact brand, but said they could find a match for me.

I unscrewed the transformer from my furnace, and brought it to the place to make sure it was the exact match.

They had one that was perfect. Guess how much it cost me? $27.00 - I am not joking.

So you're saying by now.... but yea.. the installation had to be why they were charging so much money. Really? 2 screws my friends... 2.... screws.... that was it!!

UNBELIEVABLE!

This company should be ashamed of taking advantage of so many desperate people that need heat. This is the reason we have yelp. Disregard ANY review you see as 5 stars on this listing. I'm positive these people are either fake or have been duped!

kari b.

12/16/2011

!!!!!HIGHWAY ROBBERY IS THE UNDERSTATEMENT OF THE CENTURY FOR THEIR PRICES!!!!!

I wish there was a zero star option. After sending Applewood out to a rental property, they quoted me, not joking around----- twelve thousand dollars------- to fix the heating unit in a regular single family home, or twenty five thousand dollars to replace it. They charge $500 to get a zone valve replaced, we normally pay around $125 to get them replaced (labor and parts), just to give an idea how extremely overpriced they are. It is criminal to charge normal working people in single family homes these kinds of prices.

Update:
After writing this review yesterday, I found out that the technician who looked at our property left the residents in fairly serious danger. He detected carbon monoxide, and said that he fixed the leak, and left the system running. It should have been shut down completely for safety reasons. After he supposedly fixed the situation our tenants child was admitted to the hospital for Carbon monoxide poisoning. We sent someone else out to shut the system down to eliminate any potential hazards. As it turns out, the technician also shut off the safety regulators to the boiler and the hot water heater so that they would not shut off when they overheated. The hot water heater was actually boiling when we showed up, on the brink of exploding. I thought I would avoid an HVAC hack by using a reputable company, not the case.

Melissa D.

8/23/2012

This place was THE WORST!

They overcharged us for everything and the employee was super rude!

Not to mention the fact that not only did they NOT fix the problem, they actually screwed up our entire plumbing system, broke our main line, and basically just said whoops!

They then attempted to charge us $7,000 more to fix the problem that THEY CREATED!

We then called another plumber and he basically said that they were robbing us and that the problem should only cost $1,000.

Needless to say, we will NEVER be using Applewood Plumbing again and I recommend that everyone else do the same.

Derec S.

2/13/2012

I've had them out for two bids and only twice because I forgot they were the company I had the outrageous experience the first time. My rating is based purely on price and not their service.

Firstly, the people who answer the phones are super nice and were helpful in getting someone out right away. My general contractor had recommended the work I needed done, jetting four lines, of varying length and suggested it would run about $500-$600. The Applewood tech came out, looked over what I needed done and wrote up a quote. The quote was about $3,450! I was shocked and laughed and he said it was for real since that's the price in their book. That's when I remembered these were the same folks who tried ripping me off before (I was looking up plumbers online, not remembering the names).

When I told him what I was expecting he scoffed and said no one would do it for that much. I looked down the quote and he wanted to charge $340 to remove and reset a toilet, something I know should not exceed $40, including the wax seal. I told him I wasn't not going to have him to the work and thanked him.

I later found another company that charged about $450.

The first incident relates to a gas hot water heater. I called them and told them I needed a thermocoupler replaced, gave them the model and asked them to bring the part on the dispatch. They wouldn't give any pricing information over the phone though the part is $15 from Home Depot. This time the tech came out and quoted me about $400 and he didn't even have the part with him! I told him no way and he at least told me how to do it myself, knowing the price was crazy. I fixed the hot water heater for $15 and 30 minutes of my time.

The service may be good, but the pricing is a rip off. They say they have to charge the price listed in the book they carry which is cover for giving them legitimacy for their insane prices. Find another highly rated Yelp plumber if you're looking.

Jennifer F.

1/23/2013

NO STARS Came as fast as they could, tried charging me 800.00 to do what they wanted. I asked them to just pull the toilet and snake it, They left !!

lucky for me !!

rebecca b.

5/31/2011

Highway Robbery. You heard me.

Well, previously I had been a fan of this business, mainly because they are around the corner from me and I don't have to pay for service calls because I'm a neighbor. I can now say that I will be happy to pay for a service call from a more professional and honest HVAC provider rather than use these guys again.

My furnace stopped working in mid-April. I was thinking it wasn't a big deal because the weather was getting warmer, so I wasn't in a huge rush to have someone look at it. As this chilly Spring continued, I called in Applewood for a diagnosis - the tech was spot on: I needed a new control board for my Carrier furnace. I was able to confirm this diagnosis with another professional, and so I certainly can't complain about the knowledge and skill in figuring out why I wasn't getting any heat.

HOLY STICKER SHOCK: The repair would cost me $1724 ($1526 for the repair) if I bought a service contract ($198) with them, or it would cost $1902 if I did not. I laughed. He said he was not joking. It took me a few minutes to recover from the shock of this quote and, quite frankly, was insulted by the tech's pressure on me to make a decision to move forward with the repair within the next 24 hours, so that [you] can have heat by the weekend. I pointed out that it was Spring; unfortunately it was one of the chilliest Springs on record in Denver...

Long story short: I ended up buying the part myself for $289 and spending $100 on a licensed and qualified HVAC tech to perform the repair in under 90 minutes.

A savings of approximately $1300-1500. That's criminal.

David L.

10/08/2016 12:00:00 SA

We are moving and needed to have two electrical plugs changed out. The quote was for $700. I asked how much time and the guy said, one hour. Now think about that for a second. A simple job for a skilled electrician and the fee is $700 for an hour of work.

We will get serious and call an independent electrician and pay him $200, which is still a great price for skilled labor. I am still in shock. Stay away from Applewood. Also, they were quite focused on selling a membership plan. For some companies, it is all about the cash, However, we don't give up our cash so easily.

Rick S.

11/11/2011 12:00:00 SA

Applewood Plumbing? You would be better off having a burglar come into your home and steal your valuables. At least you could file a police report.

The larger problem is that plumbers have nurtured a horrible reputation for gouging and, to a lesser extent, shoddy work. Plus, water damage is horrible and the prospect of leaks can lead to sleepless nights for many homeowners.

So many consumers, especially elderly homeowners, are happy to pay extra for customer service. But this is ridiculous, it is above the pale, it should be criminal. I hope I'm making myself clear.

I finished a completely remodeled a kitchen last week. We installed a new faucet that fit the new cabinetry and tops and saved the existing one, less than a year old. The homeowner figured her daughter could use it. We could not re-use the existing disposal only because the mouth was a bit too wide to fit through the bottom of the porcelain farm sink.

She had them installed by Applewood less than a year ago, as her existing kitchen was then 20 years old and starting to show wear and tear.

She showed me her receipt. I was shocked and prompted to write this review.

The new kitchen faucet was a solid unit, professionally installed, no worries. Solid brass, single handle pull out with sprayer. I checked the pricing for it before I sat down to share this with everyone. A Premier brand, Sonoma line. For DIY'ers, they can be had for less than $100 online. Expect to pay maybe $250 or so retail.

The disposal, a Waste King 9930 1/2 hp. Not a bad unit. Again, about $75 online, anyone who pays more than $150 retail is wasting their money.

Also on the receipt was a new Kohler toilet, the Wentworth. I saw it at Lowe's today for $149.

Check out these charges:

They charged this elderly woman $1399.20 for the toilet. Plus $310 to remove the old toilet and install the new toilet. $1,709.
To remove and install the new disposal, $744.49. No new drains were required for this, the kitchen drains were not re-plumbed between the fixture and the wall.

The kitchen faucet? A bargain at $1,030.74.

How long does it take for a qualified plumber to remove and replace a toilet? A couple of hours, from uncrating the new one to checking the new install for leaks.

Faucet and disposal? Worst case scenario, maybe 4 hours. In this install, the old piping was still there, so there were obviously no major problems with old piping.

Companies who sell service have a lot overhead---big trucks, insurance, gas, advertising, office costs, phone costs, tools, they do add up. Plus, there is time spent off site preparing for the job and disposing of old products. This is something some consumers don't factor in when looking at a bill.

And to be fair, the disposal had a ten year warranty, labor and parts, and there was a similar 2 year warranty on the toilet and faucet. This is what the consumer expected to be paying for.

But at these prices, they should come by once a week for two years and clean your toilet bowl and scrub your sink.

No matter how you figure it, that's about a $2500 fee for maybe a days' worth of work.

That's over $300 an hour. If you call them on the phone, they won't tell you their hourly rates-now you know why!

My advice: Talk to friends, talk to neighbors, check out Yelp! do whatever, and find yourself a plumber BEFORE you need one. Interview them, put their name on the emergency list next to the police, fire dept., and poison control. Many of them advertise in small community papers.

There are lots of ethical tradesmen who have been plumbing for years, and there are still companies who don't gouge consumers. If you pay these prices it's because you have an emergency, they have you over a barrel, and you are operating out of fear. So if there's a problem down the line---pretty unlikely, actually, if you use solid tested products and have a competent conscientious tech, and I'm not saying they don't---you are reassured down the line, and of course that's worth something, that can be had for much less than $300 hour.

Homeowners don't realize that plumbers who work for a large company are actually trained by management to upcharge. They are supposed to invent problems. Part of their job is to turn what you thought of as a simple job into a complicated job.

I had a company come to my home and snake my main drain after a large party once---something I was not personally inclined to do. He kept telling me the main drain went this way and that and he had to dig up the back yard. I was armed with knowledge and authority---I told him I actually installed the drain myself over a dozen years before, I knew exactly where it was. Still, he didn't believe me. I had to send him out the door. Most homeowners can't do that.

But you can find a good and reasonably priced plumber before you need one.

J.P. M.

11/07/2017 12:00:00 SA

I had what I thought was a simple inexpensive job and thought one of these mobile unit could come out and get to it quickly. I had heard previously that they were high priced, But I asked them to come out anyway to cap a couple of unused lines. It was only $30 to get an inspection quote. Now cutting and capping two easily accessible empty 1/4 copper lines can be done in under 30 minutes by a plumber, So I figured an hour at what I thought would be a reasonable guess for labor at maybe $150-$200 an hour, and a couple bucks for the caps. Wrong! Over four times that amount.
O.K., I figured maybe this wasn't the job for them. So I asked them to quote me on a 50 gallon water heater replacement that I was quoted this year at $1000 to replace. Nope, $3200. At these 3-4 times other quotes, I figured I cannot do business with them.
They are possibly good plumbers and do a respectable job. I don't know.
The quotes are listed in their company pricing book and are not apparently based on materials and hourly labor but pie in the sky Apparently there is a wide variance in plumbing quotes. Buyer Beware

Crypto S.

02/08/2011 12:00:00 SA

The tech was on time. 5 star for communication and follow-through.

1 star for the company. They charged me $200+ for 2 hours of labor to install a part that I already had here, waiting for them in a box.

That's more expensive than most computer consultants!

Also, the special member plan for $200 is a sham. Don't do it.

Mar M.

02/10/2016 12:00:00 SA

This company is a ripoff! I had a quote for a furnace of $8,000. Smith and Wilis did the job for $4,000. The salesman from Applewood tried to tell me we needed pipes here and there to raise the furnace, or whatever.

Smith and Willis said, no, I would not go that route.

The Applewood sales kid came in and I said, hubby is in the crawl space, you can catch him there. Before he could sit down, the sales kid wanted to sell me this PLAN for $250.

Then they wanted to charge me to get the financing from the company they offered.... No thank you. These people are misrepresenting hard working folks.

And, employee rep who answers these Yelps, don't bother commenting on my review. Your company has a bad reputation.

Alan V.

05/01/2018 12:00:00 SA

The plumber was very knowledgeable and did quality work. The price however was WAY too high. The plumber did inform me of the price before he started the job (Applewood has flat rates depending on the job). He told me that it may take him up to 4 hours to complete the job (we had to have a cast iron pipe cut and connected to pvc). The job took the plumber 30 minutes (although he stuck around for another 30 minutes to make sure there were no leaks)and they charged me $680.00. The work was quality but I'm sure you can find quality work at an hourly rate.

Britt G.

7/18/2011

Applewood did it again! They continually go over and above in the customer service area, always doing more than asked of them. Being a women who kind of knows their way around the plumbing and heating area, I don't deal with the tough stuff like water heater repairs! So, when I need my water heater looked at, Applewood came to the rescue and changed the couplers - like it would only take me 3 days to their less then 60 minutes! It was worth every penny spent and they did it right! Nice added touches - they send an e-mail of what your technician looks like prior to the call, they follow-up to make sure the technician did what they were suppose to do and that it was done to your satisfaction!

Brian Nierode was our technician and while awesome, he definitely knew what he was doing. He was very patient in explaining the problem, what he did and even rescued some jewelry that the cats pushed into the drain! Thanks Brian and Thanks Applewood! You'll be #1 on my list for years to come!

Matt K.

02/10/2009 12:00:00 SA

I've used them twice now - once to install an ice maker in our fridge, and just recently to repair a broken furnace. They go above and beyond the call of duty, the service level is absolute top notch. Their technicians are professional, courteous and fast. They are more expensive than most, but worth every penny. I called them at 3:00pm to report that our furnace was acting up, the technician was here at 3:30pm, problem diagnosed and fixed by 4:00pm. I would recommend them to anyone in the Denver metro area who is looking for a reliable and trustworthy plumber, heating and air conditioning technician or electrician. Their customer service will keep me coming back for as long as I own a home in the area!

Note - I use the office in NW Denver - on 29th Ave. They've got 'em all over the place. Big orange trucks.

Wait - cripes. Did I just say all that, and did I really write a review for a furnace repairman? I gotta get out more. Check, please.

Bob B.

9/23/2018

Terrible, terrible customer service. Had a leak from upstairs bathroom into downstairs kitchen. Could not shower or use toilets. Called Applewood early on Sunday morning. They gave me a time of between 1:00 - 3:00pm for service. Called me at 1:00pm and told me they could not make the scheduled appointment and tried to delay until Monday. Said all of their plumbers were busy and they were scheduled to go home at 7:00pm, although their ad in the phone book says 7 days per week until 10:00pm. Had to call another plumbing service. All Applewood did was waist my time and delayed the time of a fix. I will never call them again!!!!

Don P.

12/13/2010

Well.. As a fairly new owner of a 102 year old house in West Wash Park, I was hoping it wouldn't happen but it did!!
What we thought was a fairly minor electrical problem (it also happened while I was away on biz - poor wife!) turned out to be fairly major.

We picked Applewood on Dexknows. They were there the next day, and it took alllllll day..
Well, it was of course a lot more than I was expecting, but that was more me than their rates as they are 100% professional and deserve to be paid as such!

The emailing of the tech's pictures, booties to not track dirt, the experience to solve the problem and more all lead to a 5 star rating in my opinion. When you are thinking $X and it ends up being $XXX, yet you still feel good about the problem being fixed and the company - life is good!!

I also signed up for their club membership and scheduled a FREE furnace check up / tune up and YES that tech was just as good.

From the initial contact, to the techs / repairs to the follow-up and service, Applewood will be my go to for any future needs (hope to not have TOO many!! :)

Ginger M.

12/23/2009

When our furnace started acting strangely and making abnormal noises, we called Applewood after reading the reviews on Yelp.

The technician arrived on time the next day.

Love that the dispatcher sends an email beforehand with a pic and bio of the technician.

He did a thorough inspection of our furnace and determined that we had too much back pressure and recommended less expensive filters and opening some more vents. Also vacuumed out our furnace.

Alerted us that we'd probably have to replace our igniter in about a year.

Overall, a helpful and courteous technician.

Reasonably priced. We got a $50 coupon from their website.

Will use their services again in the future.

Rich R.

07/11/2018 12:00:00 SA

Michael Opat replaced the condenser and switch on the AC and cleaned unit.

Liz B.

7/13/2018

We have used Applewood over the years because we love their expertise, reliability, honesty and excellent customer service. Last night we had their technician, Samuel James, come to our home to repair our broken A/C. Of all the excellent technicians we've had over the years, he has been the best. Very educational, hard working, courteous and kind to our whole family (kids and dogs included). We highly recommend Sam!!

Sarah B.

05/12/2009 12:00:00 SA

Following the reviews of fellow Yelpers, I gave Applewood a shot.

They picked up the phone, scheduled someone to come out early the next morning.

(I bet you wanna know why I called a plumber? This nasty sulfurous gas was seeping out of our downstairs bathroom and contaminating the house. Well, you said you wanted to know)

The plumber said that we didn't need to do what we thought we needed to do(replace the toilet O ring) rather dump a non-toxic stuff in all of our drains to disolve all of the black goo that apparently accumulates in our piping. Especially common in Denver. Who knew!

The goo absorbing substance is $60.

So I appreciate the promptness, haven't validated the diagnosis, but at least I won't have black goo in my piping even if the house does smell like sweage.

I did like that I didn't have to pay anything to get Tony out here. But he kept trying to sell me their membership for $200. I can't even afford a health club membership right now, let alone one for a plmber?! And every estimate was presented with a, Oh, well if you had a *membership* it would be less. And no I can't fix the flapper in your toilet, but if you were a member I could.

I just have to say, I don't like getting a hard sell in my home. Especially for a crappy(no pun intended) plumbing company membership. And don't tell me you can only perform a specific service if have a membership. What is this, the freaking play boy mansion?

emily p.

11/25/2009

Top three reasons why I love Applewood:
1. They always have someone on call for same-day service. Lovely when your heating breaks on what is inevitably the coldest day of the year.
2. They e-mail you a photo of the person they're sending, so you don't have to worry about any shadiness or security problems.
3. The technicians wear booties over their shoes, so they don't track mud and junk all over your house.

We have had Applewood fix our heater, sink, an electrical problem, and plumbing problem related to the washing machine. They are fantastic! Always very courteous, on time, clean and polite. You really can't ask for better than this.

Kelly H.

12/09/2011 12:00:00 SA

My husband and I have had Applewood out to our house three times in the past two months. They were always prompt, polite and very respectful of our house. Even better is that you can usually always get an appointment within a day or two of when you call, which is usually good because more often than not you are calling about some sort of emergency!
I also feel very confident in their quality and know that the job is getting done right. In addition, we get a warranty for the service which further shows how much they stand behind their work. Definitely recommend.

Rhonda S.

04/08/2016 12:00:00 SA

Get another bid!! Then go with that one. I had sewer pipes replaced so I could get a new patio, I was very clear about the reason for the inspection and work. Now can't get a permit, because they didn't use pipe that meets code requirements for the project, which is why I called them in the beginning. Nice uniforms, the workers are very polite, but these guys are expensive, and I don't see their work being worth it.

Cristi B.

5/21/2019

I would give this company a -1 if I could. The person I attempted to get information from would not give me even a ball park estimate of their services...basically I have to waste $29 to have them come out and give me their official pricing...it is a complete sham of a business model. They come out for 10-15 min and get paid $29! That is insane. When I asked to speak to a manager she basically refused and by the 3rd time I asked to speak with someone else, she responded that they would contact me in 24hrs knowing darn well that I needed someone out that same day. I will NEVER go to this company again, absolutely no transparency and they have horrible customer service.

Nick D.

7/13/2018

We called Applewood to fix our A/C unit at our store and couldn't possibly be more impressed. Our technician, Zach, showed up early and was one of the most informative, kind, and intelligent tech's I've ever dealt with through a variety of industries. He was exceptionally explanatory regarding the issues we were having and was able to quickly get things running as they should. Thank you, Zach!

Terri C.

02/07/2017 12:00:00 SA

Watch out for this company, they wanted $10,000 for a repair that plumb line did for $1,300, and they quoted a replacement boiler for $24,000 installed. Plumb line told me the boiler did not need replacing but if I ever wanted it replaced it would cost $9,500. Big difference. Don't trust applewood.

Luke P.

02/05/2019 12:00:00 SA

The furnace wasn't firing on our rental home and Jake, the tech, proceeded to dismantle almost the entire furnace. Unhooking all of the wiring, removing the blower and the control board. He then proceeded to give me a quote of approximately $11,000 to replace the furnace saying that it was beyond repair and also said that our hot water heater wasn't venting correctly and everything was against code. I asked him to hold off on replacing it. He then left without putting anything back together. Needless to say, we got a referral from a friend the next day who ended up replacing the furnace for $1,700 and said that the water heater was completely fine after inspecting the venting. Do not waste your time with these guys unless you want to get ripped off.

Sophie Z.

6/16/2011

Scheduled a pre-summer look over of my A/C and central air system to make sure everything looks good before it starts getting really hot outside. Scheduling was pretty easy and painless.

Actual appointment: I appreciated that Applewood sent me a picture of the technician before he showed up at my door. Being a 20-some female, this is important to me. The technician, Sam, arrived on time. If I were rating just the technician I would give him 5 plus stars as he was really great. As expected, he found a few potential issues. He was really patient with questions and concerns, provided really good input on what these issues really meant for us, and was not at all pushing us to get anything done today, tomorrow, or any time in the immediate future. We ended up going with one part being replaced, which after googling seemed to be a competitive price.

I've read some of the other reviews and agree that you have to be a smart consumer with any company that provides home related services. Our overall experience was positive, and we would definitely use Applewood again.

Christine W.

04/02/2018 12:00:00 SA

Keith did a great job for me on electrical work- he replaced a dead Smoke Detector, replaced two outside light fixtures, a bulb on a 20' ceiling and did some work on my outlet box. He was on time, cleaned up after, was nice and courteous to my kids. My kids were so excited when I said I called Applewood, as they reminded me this is the company with the blimp at the Av's and Mammoth game!! You don't want to fool around with electrical stuff, definitely use the pro's to keep your home & family safe!

J L.

09/03/2016 12:00:00 SA

I called on Applewood for a bid on installing a whole house humidifier. Their technician arrived an my house on time as scheduled. He was polite and courteous and assessed our current hvac system.

Instead of providing a quote for what I asked for, he then proceeded in trying to sell us a complete indoor climate control system stating we needed a whole new furnace, humidifier and AC.

I asked for a simple humidifier install and instead he quoted us over $5,000 for a package we didn't want.

They are extremely prompt and professional. And from other reviews it sounds like they might do good work. However, from my personal experience I feel this company's emphasis is on up selling. Thanks but no thanks.

Michael P.

04/05/2017 12:00:00 SA

Technician was at the house 1 hr. Replaced about $30.00 worth of parts and charged $807.25 with a senior discount of $40.36 for a total of 766.89 which was paid in cash. After complaining, they rebated $200.00. Is this the way you treat your senior citizens. Prices are way out of line.

Carolyn H.

5/22/2016

This review is for Ken Brown, journeyman plumber. Ken was awesome! While having some remodeling work done in our basement, we found water in and around our water heater. Ken came out that same day, replaced our defective water heater pressure valve and then, thanks to Ken, we also discovered that some leveling compound had gotten into and blocked the drain for the water heater. He was extremely professional and took the time to explain everything he was doing to investigate and resolve the issues with the water heater.

We were so pleased with his work that when we needed some new washing machine feeder valves and other plumbing work, we immediately called and requested Ken to do the work. Again, the quality of his work was exceptional. Applewood was also great about scheduling the work we needed done when it was convenient for us.

While I agree that they are a bit expensive, we felt that the work done on our behalf was outstanding and worth what we paid.

Mary Beth D.

5/14/2018

I hesitantly joined Applewood's service club last year, and am so thankful I did! I've had bad luck with appliances over the past 12 months and the membership paid for itself after the first repair. Everyone I've worked with at this company has been honest, helpful, and fast- from the customer service dept to service techs. Billy in particular was a huge help with my water heater repair- he made a really frustrating situation much more bearable by explaining my options, pricing, and background on the repair.

Larry w.

3/20/2017

My outdoor AC unit was not cooling my residence, so I called this outfit to inspect for possible problems.. Their service person comes out , goes through his dog and pony show spiel and said that the unit is shot. Seemed quite odd since the house is new and how often in Colorado do you operate an AC Year Round in Colorado.

Long story short the con was that I needed a new unit , which, depending on my selection would cost between $7,000-$14,000 dollars. Good thing I did not believe him and called the company that installed the unit, lo and behold that second opinion found that it only needed charging, which came to a total of $80.00.

The unit was charged up and ran perfectly, moral of this story, Some APPLES are rotten to the Core.

Diane Kholos W.

6/25/2012

My moms water cooler went out today when it was so hot. She and the dogs were so hot. Zach Torres came to help her and she said he was nice, professional, and got everything working for her before something bad happened. Most places she called said they couldn't get out to her for weeks or mo ths. They were too busy. I live out of town and I was very worried but Zach was on time, things are fixed and she is cooling off. Thank you Zach and Applewood.

P R.

7/18/2017

I needed a new disposal because mine was very old and clogged up. They wouldn't give me an estimate over the phone, not even a range. So the plumber came,and said it would be almost $700 for an uncomplicated (no pipes replaced) replacement of the disposal!
When we said that was much more than we had planned to spend, he said that Applewood plumbers were the highest paid in the city and and that they got great benefits such as free medical care.
While we were really happy for him, from a customer's point of view it's totally immaterial! I really don't care how highly paid he is, the fact that I'm paying a fortune for a small job to get him his free medical care does not give me any incentive to use Applewood! What a ridiculous statement.
Then he wanted over $300 to replace the inside mechanics of a toilet! My husband has done this himself for about $50 worth of parts!
If they would just give you their estimates over the phone they would save a lot of time. I guess they figure they will at least get their $69 call-out fee.

David A.

11/27/2014

I'm sad that I'm having to write my first negative review since being on Yelp, but this deserves sharing.

When our hot water heater died this Thanksgiving week, we used a fridge magnet we had for Applewood (convenient and local--good, right?). We called on a Sunday and to their credit, their office staff were courteous and efficient, and tried to get someone over that same day (rationale for the two stars). Ended up having to be Monday--no biggie.

The tech came out and confirmed our heater was dead and wrote up a quote for a 50 gal standard recovery Bradford white heater including five pipe connectors, new emergency water and gas shut-offs, emergency drain pans, thermal expansion tank, permits and inspection. This was a 10-year warranty. The quote? $3006.26 (about 3 times what a comparable job for a gas heater with that warranty should be). I LOL'd when my father-in-law called me at work to tell me this (he having been the one to let the tech in the house). I don't LOL very often over household appliance dealings, but this was impressive.

Once the tech left, their office courteously and efficiently called me to ensure all my questions were answered. I told them yes, but that I was absolutely appalled by the quote. The office rep said, Oh, um...well, do let us know if you'd like to schedule that service, ok? You bet--sure will. The next day, my in-laws were in one of the big chain hardware stores, decided to check out their heaters for us, and lo and behold, we ended up getting a 50-gal Rheem (Consumer Reports recommended brand) installed that same day with EXACTLY the same things and warranty period Applewood's quote included--exactly the same, mind you--for $950. Additionally, we had two other local quotes we'd considered that came in at $700 and $900, but would have had to wait a few more days.

Bottom line: I feel like Applewood may have been taking advantage of our situation (dead water heater on the Monday before Thanksgiving and obvious that we had family in town for the holiday) and that doesn't feel good. But if they weren't and they just quote this high as a matter-of-course hoping the client won't know the difference, well, that almost makes me feel worse about their business practices.

Emily G.

12/27/2017

These guys are excellent!! I am a new homeowner and have had both Daniel and Bud to my home fixing an electric issues. I am ignorant when it comes to electricity and both of them have been respectful of my ignorance and explained everything in terms that I could understand. Customer service and the individuals who dispatch the contractors out couldn't be any nicer and have offered flexible times for me and followed-up religiously. The guys have arrived to all of the appointments (4 of them) on time too. I should also mention that I received handwritten Christmas cards from both Daniel and Bud which was an unexpected, very nice, personal touch. Needless to say I'll be calling them whenever there is an issue they can assist with. I would give them 6 stars if it was possible :-)

Brian P.

09/04/2018 12:00:00 SA

Would not recommend. I had a guy come out a few months ago to diagnose a ac problem. The unit was less than 2 years old and he recommended a ~$2100 repair ~$1800 if I signed up for a protection plan. He claimed that the pressure was low and that the entire coolant regulation system needed to be flushed and replaced. He said the lines were freezing and causing the ac to not work. I got a second opinion and the problem was solved by pouring some bleach down the drain. In a few days the problem went away. Total cost $3.69. That's about 569% less.

Neil P.

8/26/2015

I would give zero if possible. They came out to look at a broken A/C and immediately said it needed replaced, then tried to sell me on their, membership along with a $12,000.00 tab to replace my A/C. Their prices are laughable. Had the work done by another reputable company for under $4,000.00. I will NEVER call or recommend CRAP-plewood plumbing to anyone.

Zach L.

03/11/2015 12:00:00 SA

Great service. Quick response. Low price. I also likes that they send a bio of their tech before.hand and do a follow up call afterwards.

Chris Y.

7/14/2015

They sucker you in with their polite and professional front office, charge you just for a visit without fixing anything, and charge DOUBLE or TRIPLE the price to fix any issue! I had to spend 2 days with them as they misdiagnosed the issue, charged me for the incorrect repairs, and then tried to get me to replace my whole air conditioning system! Please save yourself the headache and use someone else for all of your HVAC needs!

James C.

1/21/2019

Applewood plumber did a good job of snaking out and repairing a stopped up and leaking kitchen drain, but his charges amounted to about $1,000.00 an hour. Even for a good plumber on Sunday, this seems high.

Todd V.

02/06/2012 12:00:00 SA

Applewood sent out Jeremy and he was on time and quick to resolve our leaky faucet. He offered good advice on how to handle in the future.

Appreciated the heads up email they sent out that had Jeremy's picture and bio.

Dan V.

05/04/2016 12:00:00 SA

While 4 other plumbers found on Angies list never called us back(we gave them 12 hours - it's now been 4 days and not one returned call), Applewood answered the phone immediately and scheduled an appt with us for 1-3pm. Within 30 minutes, they called back and said they just had an opening come up and could be at our place within the hour. We gladly accepted and John F. arrived on time.

John helped us with our sewer blockage and was helpful with many things. The service was expensive and I knew that the cost was way above other places - still, we paid it as noone else was available on that fine Sunday morning and it included a free sewer scope on another date.

The sewer scope and report by Ken Brown was completed tonight - Ken was extraordinarily knowledgeable, very easy going and never tired of my questions of which I had many. The big fix for our problem is in the 5 digits so it's not happening anytime soon, but Ken was receptive to that and helped us plan what other options we had and how to approach it. As a handyman myself, I asked Ken a few questions on unrelated projects which he promptly answered without trying to sell his or company time to do it, which lent him a lot of credence - he wasn't just there to sell Applewood services, he was there to help us.

All in all, we paid 4x as much as a regular sewer rooter, but many professional plumbers have advised me never to call any place that starts with AAA and any place that ends with rooter. I feel that I got my money's worth in terms of good solid value. Answered phone? Check. On time? Check. Surveyed me? Check. Gave me options? Check. Didn't try to sell me everything? Check.

Meredith C.

10/11/2016 12:00:00 SA

I should have posted this review two years ago.
Way over priced!!!! We paid thousands more than we should have to replace a sewer line!!!
We were desperate when our sewer line backed up into the house. Applewood took advantage of that and our newness to the area.
We paid $13,000 to replace the sewer line from the middle of our yard to the street. After the work was done and the bill paid we were told by friends that we over paid so we looked into it.
The average charge from independent plumbers for the same work is $8000! Almost 50% less!
Don't use this company unless you want to pay twice as much.
I'm still mad.

Th'Hollyfelds B.

02/06/2010 12:00:00 SA

Well, this has been applewoods second chance with us and we're not pleased. Their part they installed seven months ago failed and because we didn't have the money to pay for their ridiculously overpriced warranty at the time, we were essentially screwed. After convincing us this time that our whole faucet needed replacing, our poor little repair guy realized he lacked the parts to complete the job and left us showerless for a night.
We would not recommend applewood to anyone.

Vineeta M.

10/06/2018 12:00:00 SA

Got an estimate of $24,000 for a job that I got done for $8700. Better shop around before signing up with them

Fuse117 F.

01/02/2019 12:00:00 SA

Good service and professionalism, but extremely high prices. 880 for a rooting service Roto Rooter charges 470 for. If you need a rooting service, look elsewhere. There are far cheaper alternatives that are just as good and professional.

Alex M.

8/13/2015

HVAC technician did a good job, and it only took him 20 min to finish the job, with very minimal parts (all good things) but...it was 367 dollars. Literally had him replace a small piece of my venting system. Was in somewhat of a pinch when I had the work done so i authorized it (my fault) but it was very expensive, won't be using them again for any work. I was thinking maybe 150 dollars max but it was over twice that. Called around after to get some rough estimates from local technicians and no one was over 180. Seriously wonder how they're still in business with all the bad reviews.

Mindy S.

05/06/2015 12:00:00 SA

What a lousy company. I had such high hopes for them. The lady in the office was kind at least. The guy comes out to look at an outlet that went bad and spends the whole time fear mongering, telling us all about how awful our wiring is and how much danger our kids are in. Then quotes us $14k to fix the problems. So I call in 2 other electricians who tell me that's about 3x what it would actually cost and that Applewood isn't even licensed to fix the problem the correct way! Screw these people. Don't even call them, unless you enjoy paying too much and having some guy tell you your house is going to burn down and your whole family will die.

Andrew P.

04/09/2016 12:00:00 SA

*****Buyer Beware******

Received a quote today from Applewood about repairing our water heater. The mixing valve had gone bad. The cost of the valve online was $89.00 and the quote given was $585.00. Granted a company should be able to make a profit, but even with a 20% mark up on the valve that only comes to $107.00. Leaving $478.00 for labor to replace a valve.

Luckily we where also given the option to replace our water heater and that came in at $5500 for a standard gas water heater, 50 gallons. When factoring in the most expensive heater I could find that is nearly $4000 in labor. And if we wanted to really splurge we where offered the tankless heater for $11,000, which by my estimate is $8,000 dollars in labor.

The company has great customer service, but are grossly over priced. The service charge seemed reasonable, $29.00 to diagnose the issue, but it feels like a waste after hearing their prices. We will look for someone else to do the job or attempt it ourselves. Please be cautious and choose another company before you waste your money having them come out and offer you a service for 2-3 times the going rate.

Kristin W.

4/14/2015

I like how they email you a pic and bio of the tech before they get there. Nice tech and good customer service.... WAY over priced. DOUBLE the price of other plumbers! Use caution and shop around. Plus they charge you to get an estimate!! What????

charles b.

08/01/2015 12:00:00 SA

I am a real estate agent and have used them multiple times for Furnace cleaning and certification. Every single time they want the burner to be replaced, i had two different repair people come out after them and on different properties tell me they were fine. These guys bait you with a low price and then they sell you all sorts of stuff. I also met one of their contractors for the service, and he admitted they were on commission so the more stuff they found the better.

Mike S.

11/17/2017

Called to have a thermostat installed. Prompt service and friendly technician. After 2 hours discovered my furnace was not compatible with the thermostat. Very expensive paid over $400 for what ended up being a blown fuse. I would not use them again.

Megan C.

11/06/2017 12:00:00 SA

I am so disappointed in Applewood, we called them to handle my grandma's pipe leak and they charged her 4x what it should have cost! I was shocked that a company would take advantage of a little old lady like that and will definitely NEVER use their service again!

Jeff S.

06/04/2015 12:00:00 SA

Horrible customer service. I made an appointment because they had serviced my air conditioning unit before. An hour before the appointment they called to reschedule. I had to take the day off of work for this appointment. All they could say was they understood I was upset about this and couldn't get to me for another week! What is the point of having an appointment if all you're going to do is cancel an hour before? Called another service company and they were willing to do whatever it took to get somebody out here to help me out today. That's customer service.

Terry H.

03/12/2018 12:00:00 SA

These guys suck! They quoted $349 as an estimate to fix my brother's phantom flushing toilet, which was simply a way to seriously inflate their price/invoice. The problem was nothing more than a bad flapper that needed replacement with a $15 part from Home Depot and 30 minutes of my time. Their estimate included a water supply line replacement and a valve rebuild/replacement. The guy that submitted the estimate knew none of this was required. Now, I am not a plumber.....and the problem was obvious to me. How in the world any legitimate plumber could submit an estimate like this is so far past my understanding.......I can come to no other conclusion.....except......they tried to rip off my brother. So, if they did it to him......what are they doing to everyone else?

Glen S.

6/20/2017

Applewood just installed a Kohler toilet for us and charged us a flat sum of $577. We purchased the toilet directly from Kohler. We thought Applewood would charge a reasonable hourly rate + trip charge. At the end of the day they demanded a flat charge that equated to $384/hour for 1.5 hours of actual work. We were schmucks, we trusted Applewood because we have seen their trucks in the Hilltop/Crestmoor neighborhoods for years. Don't be a schmuck.

Judy P.

11/20/2017

Don't use them if you can possibly avoid it. They charged me $300 to replace a thermostat with inferior equipment and tore up my wall covering as a bonus. Rip off artists!

Elwood J.

8/14/2014

Water heater emergency and needed to replace
Came out same day - quick response and nice & friendly operator. Thus a 2 star rating and not 1 star.
Asked for someone to quote on a quick fix and replacement. The quote for quick fix was $829 to just fix connections. Had it repaired next day for $270. BIG Difference.
The tech was inexperienced its over my head for a full replacement quote. Another tech needed to come out next day. Didn't bother with it since I had the quick fix done.
Had worked with them before and knew it would be overly expensive and went with another company.
Just be aware, very very expensive and felt they tried to take advantage of a desperate situation.

D T.

4/24/2015

Very expensive and tried to rip me off! The reason they received 1 star is because their reception staff was very helpful and friendly. My hot water heater burst on a Saturday and they were able to get a technician over at the end of they day, which I appreciated. After looking at my water heater and furnace for approx 30 seconds, he said that we needed to replace both and quoted us $5000.
Instead I purchased the water heater and hired a maintenance worker to install the water heater, total cost was $800 and everything is working great.

I truly believe this was a scan to try to replace something was was functioning fine.

Steve T.

12/04/2011 12:00:00 SA

This was my first experience with Applewood and I was pleased with the level of customer service they demonstrated. First of all, they're available 24 hours a day, 7 days a week. My furnace decided to go out on a Sunday in the middle of winter, when the high was 12 degrees. I gave Applewood a call and they easily scheduled a tech to come out that same day. I had also been having some pluming issues, and thought I would ask if they had any plumers available and sure enough they had someone that same day. Both techs were very knowledgeable, and very friendly. I will not hesitate to call Applewood next time I have any heating, pluming, or electrical problems.

UPDATE, now that i've received the $25 gift card that they paid me to leave a positive review, I figured I'd say that Applewood rips people off. All those 1 star reviews are absolutely correct. Find someone else.

Juliana W.

9/19/2017

Terrible customer service. Would not come to address a problem even while our property was being damaged from water leaking. Showed up after the time scheduled two days later. No phone call. Had to call three times to find out when they would arrive. Technician wreaked of smoke. Had plenty of time to smoke but not show up on time. Incredibly disappointing. Will not use their service again. Also, WAY OVERPRICED.

Tom R.

5/21/2013

They use the 'Flat Price' system. You may be quoted $400- to fix something. Then, they finish the job in 30 minutes using a $10- part. Do the math.......
I recommend paying someone time and materials, plus a trip charge.

Duane H.

8/21/2019

My mother is 86 years old with some dementia. My father passed away so she was living on her own, and she had a hissing off and on coming from one of her toilets. I made an adjustment that seemed to make it stop. I told my mother that if it happens again I would need to replace the rubber stopper as I felt it was the leaker causing her valve to hiss. My mother saw an Applewood truck driving around and called them. Before I knew it, my mother had another toilet installed by Applewood. I thought o well.. Not a big deal.. Mom.. What did they charge you? She said 2000 dollars!!! No kidding!! $2,000.00 dollars!!! The most expensive toilet sold at Home Depot is around 300 dollars!! And Applewood charged her 2000 bucks for the job? Unreal they would take advantage of my mother like this. My whole family is upset over this and if it were not for other pressing issues we would go after Applewood for doing this. We may still go after them. Maybe someone from Applewood can contact me and make this right!! But.. Looking at their overall reviews... I doubt it. Just wanted to let everyone know what Applewood did to my 86 year old mother with dementia.

Dan S.

8/22/2017

Appreciate the 24 hour availability and polite service, but the price gouging is unbearable. Expect to pay 2x-3x what competitors charge. We were out over $1,400 for a repair. I would only use them again as a last resort, knowing it will cost me.

Alisa H.

6/29/2018

I have used Applewood for several, some expensive jobs and was pretty satisfied. I have a service contract. However, after scheduling and electrician for today this past Monday, I just got a call saying they had to cancel. This completely messed up my project. I needed a simple outlet installed so that I could have TV installed tomorrow. They should have never scheduled 4 days ago if they knew they could not meet the appointment. Now I have to scramble to find someone else. My time is worth far more than the discount they offered to reschedule. I rarely offer bad ratings, but I feel very disrespected.

Michael S.

01/09/2014 12:00:00 SA

Applewood sure has great customer service...

They cannot quote you over the phone for a water heater replacement. There are just simply too many variables to give an accurate quote over the phone. Alright. Schedule a technician to come out for a $30 service charge.

Technician comes out, looks at the water heater for two minutes, then gives me their flat rate install price which includes all the parts I might possible need...

First you tell me there are too many variables to give an accurate quote over the phone, then after you've earned your service charge, you give me a flat rate, regardless of the parts that are needed.

Not to mention the flat rate is twice what I've been quoted elsewhere.

Yeah, you sure have great customer service.

Scott K.

11/19/2012

Professional service, the employee's showed up in a reasonable timeframe from when they told us, and the job was completed.

My only concern is I'm thinking these employees must get a commission on the total amount of the invoice. We had a pretty routine problem, was told a valve was sticking therefor we need to replace said valve. $250 ish. Then, they indicated that other parts were wearing out and it would be good to replace them. I'm not a plumber and as far as I was concerned, maintenance can't hurt, but $1500 lighter in my wallet, I have to ask myself was it really necessary?

Hopefully we get an additional 5-10 years out of our system. Then I'll say it was money well spent.

Leslie Y.

12/22/2015

I can't say enough about Applewood's Jose Armas! My furnace died and Applewood was quick to get a pro out to assess the situation. Jose was professional and very knowledgeable. He explained everything to me in detail. What a relief when it's December and you don't have heat. I wish there are more professionals out there like him! Thank you Jose. You reflect the holiday spirit.

Allen C.

10/03/2012 12:00:00 SA

I took a half day off work today to be home for Applewood to come by. Originally I scheduled 12-2pm. I was then called back and told it would be 2-4pm. I was then called back and told it would be 4-6pm. I was then called back and told that they were too busy and had to reschedule for a different day. Be careful when you schedule an appointment with this company. I lost a half day of work because of them.

Mano F.

05/09/2016 12:00:00 SA

Get another estimate! I called Applewood Plumbing for a project to install additional receptacle, replace 2 ceiling fan remote receivers and bathroom vent fan, they gave me an estimate of $1,775.00

I start researching and found another certified electrician who was initially referred by a Home Depot to a friend. I called him and he was very professional and was on time for the appointment, he gave me an estimate of $300 for the same project.

He done a quality professional job and I'm glad I did more research and saved a lot

Richard S.

08/01/2018 12:00:00 SA

Applewood came out to clean my septic line. They charged $375 to remove and replace the toilet (a 30 minute job). After rooting out the septic line, they claimed that the line was collapsed and had to be replaced. $10,000. They scared me into replacing the line. It took 4 people 8 hours for the job. 4X8=32 at 60/hr should be about $2000 plus equipment. While the project manager was here, I overheard him quote to another customer $2000 to install a chair height toilet. A chair height toilet is about $200 and replacement is less than an hour. Cost should be less than $300. If you are considering Applewood for plumbing, I suggest you RUN, not walk away. Their prices are 5 to 10 times what is reasonable. Shop around!

Sylvester D.

4/23/2014

I purchased two vouchers through Amazon Local a little over a month ago. One to do a Water Heater Flush and another to do a toilet tank tune-up. Total cost to me: $74.00. Last Friday, I set up the appointment for this afternoon (4 days later). They sent one of their master plumbers who called an hour before the appointed time. He arrived on time. (Oh, yes, the company gave a reminder call last evening too.) In addition to the toilet tank tune-up, the plumber replaced the flapper so that the tank doesn't constantly refill. He explained what he was doing and why when he did the Hot Water Flush. Adam was careful about keeping his shoes covered when entering my house, etc.

I have a number of other jobs that need to be done for which I obtained estimates. Yes, the estimates turned out to be a bit pricey. But the company guarantees the work, sometimes with a lifetime warranty. The company also pulls (and charges for) the appropriate permits when required by law. Many fly-by-night operations don't do this. The adage goes, You get what you pay for. Not always true, but beware if you try to cut corners at the wrong time and under the wrong circumstances!

There must be some reason the company has been in business for 40 years and has an A+ rating with the Better Business Bureau.

Matt J.

08/02/2010 12:00:00 SA

Run far an away from this company! All they want to do is sell you something new. Which is not the cheapest in town.

I called Applewood because my water heater pilot light kept going out. The guy told me it was the gas valve and that since it was a Sears water heater, he would have to call Sears on Monday (it was Saturday) to try to get the part and if he could get the part, it might cost $700. Then he proceeded to try to sell me a new water heater for $1800!!! WTF doesn't even begin to describe this situation. First, the water heater I bought cost less than $500 installed and I can't imagine the parts cost more than the whole product. Second, $1800 for a water heater????? I actually had to ask him to repeat the price a few times because I thought I heard him say $1800. When I asked him what was up with the price, he replied, We know we're not the cheapest in town.

Save yourself sometime, and call someone else!

David T.

11/08/2014 12:00:00 SA

Headline for these folks - WAY OVERPRICED TO TAKE ADVANTAGE OF YOUR SITUATION!!

I work in the construction industry, and Applewood Plumbing Heating & Electric's business practices (pricing in particular) - while totally legal - are not what I would call fair to the consumer.

Jaw dropping, hold onto your wallet overpriced (likely crafted to advantage of people's fear and stress in an emergency or urgent situation) service offering wrapped in a fancy looking package.

We had a minor electrical problem at our house this last week. I had tried to rewire an outlet in my house, and I had done something wrong that created an issue that I could not comfortably fix. We also had one breaker that we wanted removed from our panel.

Applewood charged us $79 to show up (fine - fee would be waived when work performed).

Upon arrival, we were told that the cost to fix would be over $400 and then they tried to upcharge for add on service that was preventative - now asking for over $700. They also wanted us to join in on some (my words not theirs) service club . . . . another $100.

We dismissed these folks and called another electrician. ($79 down the drain)

Total cost of repair by another (licensed and insured) electrician - $95

We are glad we learned about these folks when we had a minor problem. They are not on our list to call for any issue in our house.

Nice guy in a nice truck who sent us a nice thank you note and had his lines down and his performance spot on. NOT WORTH THE EXTRA $700 +

Virginia K.

8/27/2011

Since it feels like fall is just around the corner, I thought the time was right to have my baseboard heaters serviced and to try to find the source of a banging noise. I don't think that any previous owners had ever serviced the heaters in the 12-year life of the condo before I bought it.

Applewood is crystal clear and timely in terms of customer service - they email you a picture of your technician and call you to be sure you're there to meet him. Easy to set up a weekend appointment that worked with my schedule.

I don't think that what I was asking Chris to do was difficult, but he did a great job and was upbeat and fast. Did I overpay? Possibly, but I'm not too concerned. I have two new valve thingys that will hopefully solve the banging problem this winter, and the heaters are now clean and good to go. I'm glad he was the one cleaning out the disgusting 12 years of debris in there and not me!

Bill S.

11/03/2014 12:00:00 SA

Applewood was great. Followed up on everything. Charlie did a great job with everything. Very professional and a real nice guy.

Kathy D.

3/21/2016

I called Applewood for an electrical repair of my dryer socket. I received an email with all the info and a photo of our rep, Jeremy Rinke. I am very pleased with Jeremy and the quick service we received. The cost was about what I expected. I would call them again for any needs I have. Jeremy was very knowledgeable and explained our issue in a concise manner.

Chuck M.

10/18/2011

They tried to take advantage of an old lady!
My mom called Applewood after some odd noises were coming from her hot water heater. They were friendly, prompt, and successfully diagnosed the problem, which was a ruptured tank. She would need a new hot water heater.

She called me and wanted to let me know what was going on, and let me know that the service tech said that she shouldn't worry that it would be less then $4,000 for the repair (the actual estimate came to $3,725.00. I asked her if the tech was joking, she said no. I told her to cancel that appointment and we would find another plumber, as I have rental properties, and have had many hot water heaters installed. For a standard 50 gallon hot water heater and tank I know that in the past I've paid ~$800 installed.

About 5 minutes later I get a call from the Applewood tech telling me that I don't know what I was talking about. He also said my mom needed not just the hot water heater, but also an electronic ignition (which I came to find out is included with most hot water heater units). I asked for an itemized estimate so I could understand exactly why his charge was so ludicrous. He said that that that would not be possible because their pricing includes the parts and installation. His approach, as many others seem to have experienced, was to try to give me the really hard sale, and when I finally told him no, he said that my mom had already authorized the work and wanted him in the next day, so he would have to hear from her to cancel the appointment.

After this my mom didn't want to use another independent plumber (not even the ones that I've used in the past I prefer local.) and she felt most comfortable with Lowe's. The final cost for same day installation of their deluxe 50 Gallon water heater with all the bells and whistles and extended warranty (couldn't talk her out of that one!)? $1124.00.

Lowe's
Water Heater $697
Installation $297
Permits $50
Extended Warranty $80
Total=$1124.00

Applewood
Water Heater, thing that comes with the water heater, and installation (Applewood refused to give me an actual itemized breakdown): $3725

Ludicrous and disgusting, stay classy Applewood.

Steve B.

6/17/2016

In this day and age of generally poor customer service, Applewood has managed to re-define the negative customer experience...
Last Friday, 6/10/16, I called and set up an appointment for tomorrow, Saturday 6/18/16...Upon leaving my job at 5pm today, Friday, 6/17/16 I received a voice mail from an Applewood representative requesting a call back to discuss my appointment...Upon returning the call and speaking to one of their call center representatives, I was informed that my appointment was being canceled...When I asked why, and explained that I had waited a week and arranged my entire Saturday to accommodate the 9a-11a appointment I was told that Applewood has long time customers that take precedence...
When I set up the appointment, I was not made aware that I had to become a charter member of the Applewood Plumbing and Heating good old boys club in order to ensure my appointment was kept...The phone representative I spoke to made no effort to fix the problem, and expressed even less concern when I stated I was considering taking my business elsewhere...The representative then began arguing with me and eventually had me so frustrated with her I could care less attitude that I will admit that I used profanity and had to hang up...
I then called back and spoke to another phone representative, this time a young man, and when I explained my frustration to him surrounding the previous call and the fact that I arranged my Saturday around this appointment and the promise that was made by Applewood to arrive at the agreed upon time, I was told that there are no promises and was again treated as if I were not important enough to accommodate despite the length of time I had waited and the last minute notice...And again, it was made clear that if I decided to take my business elsewhere, it was not a concern...Again I was appalled at the complete disregard for the inconvenience that I was caused, the failure to honor their commitment to a customer, and the sarcasm surrounding the phone representatives responses...Having said all of that, I chose not reschedule and take my business anywhere else but Applewood and managed to find someone to come to my home tonight(Friday 6/17/16) and fix the problem...I only wish I had called them sooner...
I can only imagine that if Applewood initiates a business relationship in this fashion, that the actual services that would be rendered are just as, if not even more unacceptable, and I would not want to let the employees of Applewood anywhere near, much less inside of my family's home...

Carl W.

10/28/2015

Took ADVANTAGE of my wife and landlord while I was traveling. There was gas leak related to the furnace - their name was on the furnace so they were called, did not acknowledge the 20 year warrenty, replaced maybe 1$ worth of piping, charged $891 - and there was still a leak - so still no Heat, and the furnace itself needed replaced. This money was a TOTAL waste as all thrown away - when replaced the furnace.

Would NOT advise using!!!!!

Brook A.

03/01/2016 12:00:00 SA

This company should be so ashamed complete criminals. They charged my aunt over $4100 to replace a simple hot water heater. She is 80 years old and just paid the bill. The very next morning her basement completely flooded. The technician came out with a Home Depot makeshift bucket shop vac to try and clean it up and then said OK all done. We had to call a complete restoration company to fix their mess. Contemplating legal action now.

Paul D.

9/15/2017

I've been a customer of Applewood for many, many years. They always send great professionals to work at our home, and this most recent time is no exception. Andrew K. was thorough and excellent. You get what you pay for!

Taletha P.

04/05/2015 12:00:00 SA

I am giving a two stars because the people that came to the house were very nice. Let's step back to February 9, 2015 when the basement shower backed up and I made the mistake of calling Applewood plumbing heating & electric.
The first person came out and ran an auger from the shower to the main line finding some tree roots charging me $254.61 + silly me bought a gold service agreement for $198.00. At this time they thought I needed to repair the sewer pipe under the concrete and recommended a camera scope.
Second person came and auger through the clean out on the other side of the shower, then he pulled the toilet (2 feet from the shower) and tried to scope but could not get his camera in. At my request he did not replace the toiled (would have been an addition charge). This visit cost me $346.50 and the problem was not yet fixed. This person said that the main line needed to be replaced and provided two options. #1 tearing up the concrete and repairing 10 feet of pipe costing $6120.46. #2 completely repairing interior piping under concrete to just outside foundation costing $21634.85 (no I'm not joking)
Person number 3 came because the furnace would stop for no reason. He cleaned a flame sensor costing $109.05. He also informed me that he was recommending I replace the igniter and fix a gas leak cost $800.48. He was also concerned with the age of my hot water heater and recommended replacement cost of $3047.05 (lifetime warranty) or $2545.62 with a 10 year warranty.

I have gotten a second opinion and I will be getting everything fixed for $4400.00. I feel that Applewood completely violated me!

Sarah J.

01/11/2015 12:00:00 SA

I have been gouged by Applewood one too many times. They prey on people in emergency situations and charge 50-75% more than other companies. Do not make the mistake of using them, and if you do call them, make sure to get a quote first!

Momma M.

10/02/2012 12:00:00 SA

WHAT A RIPOFF! Sadly, I could simply copy and paste the users awful experience below because our experience was almost identical, except it was $8000 instead of 7. They couldnt care one bit about a customer AFTER THE PAYMENT unless it means more money for them today. Their colorful trucks obviously bring in enough new business to offer FREE service calls to estimate a ripoff of a job. WOOHOO- FREE estimate- who cares? This is not a benefit. Their very careful tactics call for this as they will charge twice anyone else in the end, maybe more. THEY LOVE TO BRING OUT THE JACKHAMMERS TOO! I guess the job appears bigger as they destroy your house foundation- others have said the same- its their signature move.....

I SURE wish I read this page before hiring:( I wouldnt be finding a new plumber to now fix their messups....

Mitch R.

1/18/2013

The good, the bad, and the really UGLY.

My furnace fan started making a scraping noise. I tried spinning the fan by hand and encountered some resistance. Hmmm, sounds like a problem so I called Applewood.

The tech checked the fan and said there was alot of slop in the bearing so it is shot. He also checked the heat exchangers on both of my Janitrol 12 year old furnaces and said they were both cracked (even showed me a picture he took with his phone). What followed was a quotes for two new Goodman furnaces (I'm selling the house, so these are middle of the line direct replacements).

The next morning I had time to check the furnaces myself. The bearings on the fan had no slop whatsoever. If fact, it seems that something had been sucked into the fan and was causing the noise and by morning it was gone. The fan spun beautifully. So, LIE #1.

I looked into the the entry of the heat exchangers on both furnaces and they looked fine (this is all he could see in 5 min). And I couldn't figure out where or how he took that picture with his phone. So I called ARS Rescue Rooter (I'll write a review there). They removed the fan, the tech crawled inside and snaked a camera up each exchanger while I watched on a handheld screen. He pointed out the cracks in both furnaces. But they were not what the Applewood guy showed me on his phone (connecting ring). The connecting rings were in perfect shape. So, LIE #2. And where did his picture come from? Obviously someone else's furnace.

The ARS guy wrote me out a quote with 3 furnace options. The middle option was using the exact same furnace as Applewood, but the quote was $3,500 cheaper.

Bottom line - Applewood throws alot of service frosting at you like little handouts, sending a picture of the tech before he arrives (that's actually really nice), immediate follow up call, etc. They probably do good work. BUT, their sales tactics are deceptive and dishonest, and their pricing is well into the gouging range. There are better options out there.

Greg M.

5/24/2017

Just got online and not surprised to see the same feedback from everyone. Their prices are insane. Find another plumber, like i will. They charged me $400 to install a kitchen faucet my wife had already purchased. Had i known the price i would have refused. I had them quote some shower valve replacement work and it was $2800 without any tile work. Parts couldn't cost $20 for that job. Then i just had them quote some electrical work to see if any different. Wanted them to install 8 smoke detectors. Standard price quote $1800!!! Gold membership $800!! Smoke detectors. Feel free to use them but you are throwing money away.

Carolann M.

02/12/2018 12:00:00 SA

Given the price of some previous plumbing bills that I've recently paid with other companies, Applewood charged a fair price. My bathtub drain shoe and overflow drain were both leaking into the ceiling of the guest bathroom so my husband had torn a hole in the ceiling where the leak appeared to be to verify the problem. I watched several YouTube videos on the subject of fixing the drains and then went to Home Depot to buy the parts I needed. I spent three days working on the project and it was more difficult than it looked. So, I called Aoolewood and was treated with courtesy and efficiency by the call center. When the plumber, Dewey, showed up he was also courteous and efficient in spite of my eight dogs being there to help. The drains were fixed properly and Dewey left my bathroom neater and cleaner than he found it. My husband and I are very satisfied with Applewood. Next time I need a plumber, I will call Applewood and ask for an appointment with Dewey.
By the way, I've watched the videos on dry walling a ceiling, but I'm going to call a contractor!

Kevin M.

4/25/2016

DO NOT CALL - STAY AWAY!!

On Friday, I called Applewood plumbing out to do an emergency replacement of our gas hot water heater. On Sunday, their tech arrived and inspected the job. He quoted a 50 gallon, 6 year, 38,000btu unit. Total cost for the job, including the heater, install, and haul away was $3,000!! Needless to say, I sent their tech packing. On Monday, I talked to an Applewood manager, who, while nice, stood by their price and further, stood by stood by taking the price from their pricing book. All Applewood pricing is from their book however, they will not quote those when you call. Applewood preys on those who are in a bind - pay the rip off pricing or spend more time getting someone else to do the repair. I got Home Depot to do the work, which included a far superior water heater (12 year, and much faster recovery) for $1,500.

Lee F.

2/27/2011

Just had Applewood come over to inspect my furnace. The technician was very friendly and really knew his stuff. He arrived on time, showed me how to check some of the more simple things myself, and explained the more complicated stuff very well.

The only reason I didn't give 5 stars is the rep that I talked to on the phone said that a furnace inspection would be $99, but when the guy arrived he said it would be $170 (if I remember correctly.) I think that is because it's a $70 charge for the trip to my house. I ended up getting the club membership so that if they have to come out to my house for anything again, I won't be charged the $70. I was also able to use a $50 coupon from a friend. By usinig this coupon, my friend also gets $50 back. The technician also gave me the same coupon to give to somebody else, as well as some other coupons.

Applewood does heating, plumbing, and electric. I may take advantage of the club membership for some electrical work I need to have done. Overall, a pretty good experience, and I will call them if I need any heating/plumbing/electrical issues.

Harry T.

6/25/2012

Don't waste your time or money. Completely outrageous pricing!!! Avoid this company!!! They quoted $1500 to put in 6 light fixtures 4 of which were already completely wired. I was stunned when he quoted me the price. Insulted actually. I think they are expected us not to know any better. Well I learned my lesson but I still had to pay the $30 consult fee. When I get someone else to do the work, I will post on here what it costs. I am expecting less than a third of what Applewood wanted.

UPDATE. Had all the work done and done well by Elictrician Jerry Berger in Denver (cant find his phone number right now)for $275!!!

Eve W.

03/02/2013 12:00:00 SA

DO NOT, I REPEAT, DO NOT USE THESE GUYS!

They wanted to charge me $19,000 thousand dollars to replace my main line. 19 THOUSAND!!!! And that was with the 15% discount b/c I was offered their year long membership for free b/c of the project. When I told him I was going to get two additional quotes he warned me about getting scammed on warranties since they offered a lifetime transferable warranty.

I had two other pluming companies come out and give me their bids. The highest was $7000 with a 30 year warranty. APPLEWOOD PLUMING WAS $12,000 HIGHER than the next highest bid.

Lucky for me I got the others bids. Spread the word - these guys will try and take your life's savings without a second thought.

Vickie H.

1/15/2016

Today,Kyle came from Applewood heating. He was a joy to work with. I will always call for kyle to do my work from Applewood. He was honest,clean ,respected me and my home and informed me on my choices instead of just trying to sell me. I look for this type of a person and will remain loyal to that company while he works for them. I give him a 10! Applewood you hired a wonderful representative for your company!
v Hyland

Mike N.

6/24/2015

Do not allow yourself to be SCAMMED, RIPPED OFF, or taken advantage of.These clowns tried to charge me $400 for a part that I ended up buying myself for $19.97!! Literally $400 for a $20 part.. This company is simply UNETHICAL.It is a shame they are in business.Consider yourself WARNED!!! They will tell you it's a serious problem when it's a simple fix. TOTAL SCAM !

Al H.

9/18/2013

I had a leaky faucet.

The repair person insisted on checking the water pressure at our house - it was 100 lbs, which is higher than the recommended 80 lbs.

He refused to fix the faucet unless we also added a Pressure regulator. He said that if he fixed it, then the high pressure would just break it again.

We sent him away and brought in someone else. The problem turned out to be a loose screw-in connection on the hose from th water line to the faucet.

I agree with the other reviewers who feel that Applewood's main concern is selling you other things and also charging the highest price for the work they propose to do.

Patrick M.

12/26/2012

My furnace wasn't heating so I called Applewood. A very nice repairman came out and spent 30 minutes diagnosing the problem. Cost $245. He came back the next day with the $40 part. It took about 10 minutes to replace it. Cost $485.

Total $730!!!!!

Buyer beware!!!!

James C.

11/22/2017

Michael came out today to do a routine check on our heating system. He was very thorough and explained exactly what he checked and any possible future issue we should be aware of We will definitely continue to use Applewood for al of our plumbing, electrical and heating needs

Carol S.

1/16/2017

Applewood installed a furnace sensor today for $500. Crazy, right, especially when you can buy a new one for around $30 and install it yourself. Fairly simple. The technician didn't offer to give us the broken one which may have just needed a cleaning. Apple woods prices are outrageous. Do your homework before calling them.

Toby A.

8/30/2015

I am extremely insulted with these guys.
I called about a clogged drain in our basement and asked if they had an estimate to what it would cost. They wouldn't give me an answer so I made an appointment. After they canceled the next day we got bumped to the following day. When the plumber came over he looked at the sink and immediately said that it would cost $340! First off that is obscene for a clog, second why could they not give me an estimate over the phone if they have a standard cost for unclogging a drain. I had to pay $30 for the service call for him being here 5min and telling me how much it would cost. If i could give 0 stars i would.
Stay away from Applewood or you will get ripped off and extremely disappointed!!

Sharita C.

12/21/2010

I just recently purchased a home in the northeast Denver area...I bought a dryer & had no power coming to it! I made the call to Applewood & they came out to my home 30 minutes later (on a Sunday !) The Electrician gave me quotes for the work & said he would come back monday @ 9am; he was there by 8:15 Monday morning! He answered all my questions, wore shoe covers made sure not to track dirt on my new carpet, & was finished by 2:15 that same day! He brought a coupon to help with the cost & all the work is under warranty! Applewood may be more expensive than the competion but it was money well spent! Thanks Craig & the Applewood Team! :)

Ron B.

11/03/2015 12:00:00 SA

The Good: very helpful on the phone, pleasant and professional workman. Arrived on time.

The Bad: super expensive. Probably three times the correct cost. Get ready to pay a lot for convenience. My 90 min service to replace 3' of cracked plastic drain pipe cost $911.

Ashley C.

03/10/2014 12:00:00 SA

Our water heater stopped working, called these guys and they came out the next day. Water heater was 15 years old and was time to replace it. They told us the problem and fixed (replaced it) the same day.

James R.

11/10/2011 12:00:00 SA

I called Applewood plumbing and heating because they were rated high by BBB and Tom Martino. They did good work replacing my furnace, replacing the breaker box out back, and replacing a sink. I was shocked at what they charged - I expected $200, maybe $300 an hour - they were way over that - 1000 for just replacing the sink. I learned my lesson - always get more than one estimate. It was a hard lesson, with the total bill over 10,000.

I would never, ever call them again, because of what they charged me.

Denis R.

10/07/2014 12:00:00 SA

An Applewood tech inspected my furnace today. Beware there is a difference between what you are told by the appointment schedulers and what the tech actually does for an inspection. I was told by the scheduler that the tech would conduct a carbon monoxide test as part of the inspection. The tech indicated that this could be done for an extra cost and was not part of the inspection. I was also told that a new filter would be included but I found that this is also not necessarily true. The tech went to his truck and brought back what appeared to be previously used, dirty, and very cheap filter. The tech acted as if he did not have to honor what I was told by the scheduler and seemed to believe that I was only trying to receive a free service.

Nora F.

3/29/2015

ZERO STARS I too had a terrible experience with Applewood and would never use them again.
I lived in NH and had a house I rented out in Denver. The first time I needed a plumber I googled plumbers and Applewood came up high on the list since it starts with A. I used them at least 3 times always with a price tag of $200+ . fortunately the final time I was about to use them my tenant asked if he could get another estimate..They were about to charge over $500 for something that another plumber fixed for less than $90. I have since spoken to someone who worked for them and was told that the technicians get a percentage of the work done.
I was so disappointed in this company and now that I live here in Denver I take every opportunity to share my experience with others.

Shanna M.

01/08/2018 12:00:00 SA

Sorry - I know this company has been around a long time and some people have had good experiences with them. I did not. I got a sales pitch about some bogus club discount pricing with an estimate of $1400 to fix a problem that a different plumber fixed for $325.

Scott D.

10/01/2015 12:00:00 SA

Do yourself a favor and call this company first before calling someone you might think is cheaper. They'll fix the problem the first time and actually save you time and money. Kris was professional and knowledgeable and a good guy all around. Very pleased.

Kristen B.

11/20/2014

THRILLED with the service we received from Dave Twesme - excellent workmanship and professionalism. Applewood called 10 min after he left to make sure everything was to our satisfaction and received follow-up thank you note. Price was right as well. THANK YOU.

Marc B.

09/03/2015 12:00:00 SA

No doubt their techs are well trained but price quoted was 4 times what job should have cost.

Just call someone else.

Candice J.

11/01/2016 12:00:00 SA

Wish I would have read some of these reviews before using Applewood! They charge way too much and now have misdiagnosed a huge problem that almost cost me THOUSANDS of dollars. My water bill had gone up drastically, so I scheduled Applewood to send a Master Plumber out to look at everything. He was here a long time only to tell me that he knows for sure my main water line has a leak and it's probably going to cost around 15k to correct. While he was here he said he was going to fix my toilet valve and water pressure. Neither had a problem until he left. I decided to get another opinion, so I had the city come out and look into my issue further. The City said my main water line was not leaking, but I just needed to replace my PRV and that same leaky toilet that Applewood's Plumber said he fixed was not fixed. The Water Service Valve wasn't leaking until after the Plumber left, so I can help but think he was creating a larger problem. This Plumber either made a huge mistake or he's trying to take advantage of a women. Either way, I wont use Applewood any longer. The only positive thing I'll say is the company is refunding my service charge and this was a good life lesson for myself in owning my first home. Never take them at their word and always get another opinion. The City offers a lot of support for FREE!

Ron H.

11/27/2015

I felt the need to share this experience, after seeing a television commercial tonight advertising a plumber you can trust to show up when promised

Two years ago, the night before leaving on a trip the Baltics and Russia for six weeks, I discovered a leak in my Denver home Air -Conditioner. I called Applewood plumbing at 3:15 pm and informed them of the urgency of a repair before leaving the country.
I was promised a window of 90 minutes. Later it was pushed back an hour. Then another hour, and then ANOTHER hour, and finally I was informed at 9:00 pm at night, that it was now TOO LATE and they would have to RE-SCHEDULE for the next day!!!!

Thus, I was therefor required to call another plumbing service ( that actually does provide emergency work, and provides service 24 hours a day), to fix the leak. I was however at this point, calling the other company after hours. And as such, required to pay a highly inflated after hours service call fee!!

By the time the service man from the other company came, it was NINE HOURS after the time Applewood had initially promised to be at my home. (The night before a 16 hour flight to Stockholm).

From Europe, I placed a call to the company president John Ward, and followed up with an E mail and Letter.. He offered NO apology whatsoever for his companies abysmal service, nor for the lies to me regarding the service window they had promised
Likewise, no apology for my wasted time, or for the inflated service charge I was required to pay another company by waiting to call them until 5 hours after Applewood had promised me service.

In 35 years of owning multiple homes in Colorado and elsewhere, I have NEVER had a company treat me with as much disrespect as this company or its President. Few things in life upset me. But out right Lies are forever unforgivable.

2 years after the event, I am infuriated that such a company would place an Advertisement promoting trusting their promise.

My advice:
#1 If you have an urgent plumbing need, use a company that provides 24 hour service. Applewood does not.
.
#2 Do not trust them.

Kyle M.

11/05/2013 12:00:00 SA

The ignitor on my furnace went out. I called Applewood, they came out and confirmed that my assessment was correct. I had already looked up furnace ignitors online, and they are priced around $30-$50. I had looked up the average cost of the repair, it was listed as a ~$150 job.

They told me it would cost $365 to provide and install a new ignitor. I was shocked. I asked how long it would take to replace the part, the technician said it would be ~10 minutes, max!

As others have mentioned, these guys have a book listing their prices by repair, regardless of the parts cost, skill, or time required.

I ended up going to Do-It-Ur-Self Plumbing and Heating supply (31st & Brighton), bought a new hot-surface ignitor for $67, and it literally took me less than 5 minutes to install the new ignitor.

I cannot even begin to describe how disgusted I am at the predatory and unethical pricing at Applewood.

Debbie B.

07/06/2010 12:00:00 SA

I am appalled with this company. I had heard great things about them, and decided to give them a try. Well, that was a hard and expensive lesson, and one that did not solve the problem.

We were quoted at least 2-3x what it should have cost us. Thank goodness we have a friend that does HVAC commercially, and was able to come out and identify the problem that this so called professional couldn't find and wanted to charge us an arm and a leg to do.

I would never recommend them, and all they care about is the SALE.

Russell W.

1/18/2011

Yesterday I found that my shower was leaking. I knew that all I needed was a new shower stem and trim assembly for both the hot and cold water valves ($60 in parts at the Home Depot). Home Depot did not have the parts that matched the part that I needed and I didn't have time to hunt down the parts, so I decided to call Applewood Plumbing.

Within 2 hours a technician was at my house. After I showed him my shower (which by the way was already taken apart), the technician proceeded to quote me $477 to make the repair. I did not have the time to wait around for another estimate, so against my better judgment, I told him to proceed. One hour later (yes one hour), the technician had replaced the parts on my shower. A basic plumbing repair job.

When I asked the technician how they justify their pricing, the technician told me that it is basically time and materials with overhead built in. Folks, this is complete thievery. $477 for 1 hour of work. Assuming parts are $60, that is roughly $400/hour for labor, overhead/profit.

A reasonable rate for a plumber on a time and material basis is about $70/ hour. That is for a quality commercial plumber. Applewood Plumbing is preying on unsuspecting homeowners.

To make matters worse, the shower assembly is loose and I need to have them come back.

Is the operation professional? Yes. They are responsive, follow up with a phone call at the completion of the work etc., but quite frankly they are way overpriced, and the flat rate pricing is way over inflated.

Ginger M.

10/18/2011

This is the third time in a year I asked Applewood to help me with my mid-century home. The furnace went out and the tech was there to save the day. He came in and fully explained what was going on in layman's terms and stayed until the part was delivered....thank goodness with the cold front that came in.

Thanks Applewood.

cynthia f.

09/11/2012 12:00:00 SA

I needed roots cleaned out of my sewer pipes. In the past it's usually ~$100 - $150; however I lost the number of the plumber that previously provided this service.

I was deperate and first called Precision in Boulder (I should have know that would be a mistake as they *tried* unsuccessfully to rip me off in the past) and they were too busy to come out and kindly recommended Applewood.

Applewood insisted that could get out to me that evening. I asked for price quote, but they said they would have to look at the problem first. But I figured as long as it was close to the price I had before - then no big deal. They called to let me know they were coming and then 30 minutes later said they couldn't as the previous customer had to call them back. I was disappointed, but I rescheduled for 1st thing the next morning.

The previous times the plumbers had to go in through the roof, but the Applewood said they had to go through the toliet, but that sounded ok with me as long as it fixed the problem. Then he quoted me $750!!! I was flabbergasted! The tech said well we warranty our work and provide video evidence. I'm like 'uhh...no thank you - I don't think it's worth the cost.

The biggest quote I have EVER received was $225.

To the $750 quote - I said NO THANKS! I'm just glad I had previous experience with this issue, if I hadn't of known better I might have blindly agreed. I feel sorry for the suckers they rope in. Makes me wonder about the customer whose house they had to go back to the previous evening...

I had the $225 guy come out and he fixed the problem quickly. I have to wonder if Precision and Applewood are part of a secret group of plumber/electrians that refer to each other and overcharge customers.

Oh and I have to mention - I think it's interesting that the yelp reviews are either 1 star or 5 stars and not much inbetween.

Colin R.

9/26/2012

The guy who came to my house was nice enough but the prices are out of this world. He suggested I replace all my pipes for around $8k. All I wanted was a small leak to be fixed behind my shower. He then reluctantly told me he could fix the leak for $900. I must be in the wrong business.

As he was looking at my water shut off he noticed my garbage disposal was leaking slightly due to the bowl under it (I was planning to replace myself). He told me he could replace it for $1200, hahahaha. Of course he would replace the pipes as well (maybe $10 worth of plastic pipe).

Long story short I chose to go a different route and had my leak fixed for $325 and I replaced the disposal for $85, it took me about 20 min to replace. Works great

$1200 for a garbage disposal, no thanks.

Nikolaus C.

10/03/2012 12:00:00 SA

Dear Craig

this is what a thermocouple does:

en.wikipedia.org/wiki/Th…

It does NOT receive signals from the burner to shut it off if it gets too hot. It also does NOT have nothing to do with the pilot.

Thanks for your time. I enjoyed coming out from work to see you.

PS: The other reviews about this company are pretty accurate

Sarah S.

10/08/2012 12:00:00 SA

Be very wary. WAY OVERPRICED!

We had a very nice gentleman from Applewood to take a look at our ejector pump that we suspected we had a problem with. As we predicted, the ejector pump was no longer functioning. The gentleman gave us his best quote of nearly $2500 to fix. That just seemed too high, we quickly checked online at a plumbing supply store to see how much this pump actually cost. The pump we needed was $325! We have hired a different plumber to install and have already purchased the pump. This job should have cost at the most $600 for parts and labor. (Also, as the other reviews mention, there is some membership fee of almost $200 they will want to charge you.) I will not be using Applewood again.

Stephanie S.

12/01/2012 12:00:00 SA

Let me tell you some things about Applewood.

Their call line is very friendly and helpful and they schedule a plumber/electrician very quickly. BUT YOU WILL PAY FOR IT.

I have had a string of eletrical and plumbing issues in my old house. I had Applewood in several times and I can't complain about the job they did, however now that I have been educated by friends and other plumbers I have discovered that I HAVED PAID WAY TOO MUCH. In addition, they sold me several additional services that I didn't truly need at this time. After this recent job that they wanted $13,0000( no that is not a typo), I finally became a smart consumer and got a second opinion. Not only did they try to convince me to get extra work, but they would have charged me MORE THAN DOUBLE from the bids from other plumbers.

I regretfully paid Applewood for the work they have already completed and I had another plumber finish the job. The other plumber I hired I highly recommend - Zane Michalko Plumbing (720-620-4177) He is everything Applewood is not. HONEST! ETHICAL! Wont' try to sell you additional services.

Applewood made off with some of my money, but at least Zane saved me from them taking it all.

UNLESS YOU HAVE PILES OF EXTRA MONEY TO GET RID OF, STAY AWAY FROM APPLEWOOD.

Lesson learned.

Dead Man W.

01/11/2013 12:00:00 SA

Applewood consistently charges far above the going rate for a job, plumbing or heating. I won't call them anymore. I am glad to see that on Yelp at least, some of the reviewers are expressing their dissatisfaction with Applewood's exorbitant prices.

For example, I called them about replacing my furnace, and not only did Jason tell me I needed to spend 3X the going rate but that I had to pay an electrician $800-900 for replacing a working switch with a fusible one plus a $100 inspection fee. They will also charge you $25 more for the permit than it costs them which other companies don't do. And they couldn't seem to make it to the job on time. Their dispatcher was very rude and a virtual study in poor communication.

The technicians may be quite courteous and do a great job, but so do a lot of companies. These guys are big for a reason and not necessarily because they do a better job than other heating companes in the area.I suggest that you save your hard-earned money and shop around first before hiring these guys..

Candy P.

1/15/2013

TOTAL RIPOFF!!!!

I had a slow drain in tub and bathroom sink that just needed to be snaked...or so I thought. They many looked at it, then quoted me to unclog. Little did he tell me that the only problem was a little hair wrapped around the drain plug. He fixed each drain in 5 minutes and charged $300 TOTAL for 10 minutes of work!!!!

Yes, their customer service is very kind...but better customer service would have been to tell me that the hair could have been removed by myself.

$300 wasted...lesson learned...never use Applewood again!

Mari V.

7/26/2017

Jeremy came to our house to update the electrical system for installation of our new AC system. I appreciated that when explaining what needed to be done and what upgrades could be included but were not required, Jeremy used language I could understand rather than technical jargon. Jeremy was professional and friendly and we are happy with his work. I would not hesitate to request him should we need an electrician in the future.

Jodi D.

7/22/2017

Called them to simply turn on a boiler. Told me I needed nearly everything replaced, including pipes, pump, valves, etc. He was going to charge me 975$ just for a pump and while he was there I found the same one online for 75$. He became very defensive and upset when I told him to just leave and to not do anything. Had a family member come look at it and he fixed the problem (a locked pump) and had it running within 10 minutes without replacing anything. Had to pay him 200$ just to come do nothing. Was so incredibly disappointed and felt highly taken advantage of. Stay. Away.

Steve S.

7/15/2015

I can't comment on Applewood's quality of workmanship since I fired them after receiving their estimate. We just moved into a house and there are a few plumbing problems. Here is the estimate for your own information. Understand, these are the CHEAP rates after I would fork out another $198 for club membership:

Utility sink rough in for laundry room: $2195 (Nothing but a plain Jane PVC sink drain and H/C water tap from a currently existing tap and drain in the laundry room. Nothing complicated--a DIY project for a beginner after watching a Youtube and buying a handy man book.)

Gas line for clothes dryer: $1887 (Utility room is directly beneath laundry room. Max 10 ft of pipe needs to be placed. A second estimate from a nationally known reputable company came in at $465. Applewood is sooo fired!)

Toilet tank overhaul: $477 (Just replacing the guts of a toilet tank and that's it. Another DIY project that costs no more than $20 in parts.)

Main Pressure Regulator Valve Replacement: $967 (I knew the guy was BSing me when he tried to turn the valve and said, See, I turn it and turn it and there is no resistance. He was turning the free spinning nut on the valve bolt that holds the valve ID tag not the valve bolt itself. Do I look that stupid? Regardless, it still needs to be replaced. I'll go elsewhere.)

Water heater replacement: $4394 (At least 4X the fair price.)

Kitchen sink drainage issue: $1020 (Already fixed it DIY with $10 in parts after this ridiculous estimate.)

Throughout the whole process Ken would look at the slightest discoloration in copper pipes and comment, Oh that's totally corroded. Gotta be replaced. No Ken. The house may be 18 years old but the copper doesn't need replacing yet.

Seriously, folks. I could just about get my own plumber's license for the price tag of this one job estimate! Ken has got some nerve wearing a Christian cross on a big ring and charging these prices. If you're reading this, Ken, take off the ring or find a more honest job.

Sandy T.

7/14/2017

Ridiculously overpriced ! We had them do a quote for a laundry room faucet installation (labor only) $511, install a reverse osmosis (labor only) $722, install a instant hot (labor only) $563, reconfigure kitchen drain piping $662 , service fee for giving us a quote $69. Total $2,526! We paid the service charge of $69, and will never use this company.

Doug H.

1/28/2019

I could not be more disappointed. I phoned Applewood on Saturday morning and hired them to install an electric dryer on Monday morning. I explained at great length the nature of the job, which included moving the new dryer down 7 basement steps. I said it would require two people. No problem. Are you sure? Yes. So, today, I stay home from work. The Applewood scheduler calls and tells me the technician is on the way. I remind her that it will take two people to get the dryer down the steps. I tell her that I'm happy to help carry it. OK, she says. Then five minutes later, I get a call that says they can't do this job, and I should contact someone else. It was crystal clear just what the job was on Saturday. If the guy had told me no, so be it. I would have moved to another company. As it is, I have lost 3 hours of work and am starting all over again. This is an extraordinarily shoddy way of doing business. You can do better than Applewood. Please look elsewhere.

Kris C.

11/07/2013 12:00:00 SA

This company is horrible....My mom is almost 70yrs old...She had them install a new furnace (overcharged her) in 2011. Then, just a month ago some A-Hole comes out to her house and tells her she needs a new motor and the fix would be almost $900...

Thankfully she listend to me and received a second opinion. It cost her $65.00 furnace is running great.

I sincerely hope you steer clear of these jokers. No better than a used car lot!!

Jay W.

11/21/2016

Ww had the very best of best experiences with Applewood. William Heath, the ace technician, is simply the best. Professional. Arrived on time. . Was notified in advance. Courteous. Incredible attitude. Explains issues until you understand them. Neat worker. Caring for the client. Excellent client relations. Recommend Applewood and and William for your HVAC, plumbing and electrical challenges. Bravo!!! Thank you.

Julie S.

05/03/2016 12:00:00 SA

Another great experience with Applewood! I always stress whenever plumbing or heating issues come up, but everyone at Applewood works to quickly and efficiently address the issue. Worked with Scott this time. We were getting ready to leave town and Scott was able to come out within an hour of me calling. He quickly diagnosed the issue, took time to explain it to me and had a new sump pump in under two hours. We use Applewood for our rentals and our primary residence--they're our go-to!

David W.

12/30/2016

I am pretty disgusted, even after a $300 refund. First let me say, the technicians are great. Sam Y. was my tech. That said, the company's business practices are deceptive and unethical. They do not disclose a breakdown of their pricing. They only quote a fix-it price with a warranty on work and part. They also force you into a gold service plan for $200...and if you don't get it....your cost is MORE! I have a three year old furnace, which stopped firing up during the recent cold spell. When tech arrived ($69 service call) I was quoted $1,132.00 to fix my furnace. I was to leave on vacation that evening, so I was in a real pinch. When I asked why so much, the tech said they have standardized pricing...(read) let's see how dumb you are about how we charge for our service. Well, an hour later...good as new! But I just couldn't imagine why it cost so much? So after a quick google of the new part they supplied...I was shocked to find out the part cost $65!!!!!!!!. So an hour labor & a $65 part for $1,132.00. Seriously!!! I have referred this company to several neighbors recently... now I feel guilty...and stupid. By the way, I called up a competitor (after the fact) and told them what part I needed and got a quote of $290.

Joel C.

9/14/2017

Chris S. is a great plumber! Not only does he do a great job but he is happy to answer questions and if you're interested, let you look over his shoulder as he is doing the work while explaining what he is doing and why. Good work and an education as well if you're interested!

Kathy S.

06/11/2019 12:00:00 SA

Very pricey and beware of Applewood trying to sell you something you do not need!!! I had a pinhole leak in a pipe leading to my water heater. My trusted, reputable, and reliable plumber was not available. I ended up calling Applewood. Technician quoted me $552 to replace the pipe. He also mentioned the shut-off valve was not working and the pressure pump was too small for the water heater. He quoted me $400 plus to replace the shut-off valve and $500 plus to replace the pressure pump. He indicated he could do all three for around $1,000. He also mentioned water heater was 10 years old and was in need of replacement. He quoted me $8,000 for a water heater and $12,000 for a tankless water heater. Reluctantly, I agreed to just $552. Later my trusted plumber came by at no charge to render an opinion. He indicated the water heater had 5 to 8 more years, the pressure pump worked just fine, and he would replace the shut-off value for $100. He also mentioned when the time comes, he could install top of the line tankless water heater for around $3,200 and the pipe I paid $552 for could be bought and installed by myself for under $100. I will not be calling Applewood again.

Jim H.

05/11/2016 12:00:00 SA

I have two rentals in Berthoud and needed new smoke and CO detectors. B J was the service person that done the work. The time that is took was short and the cost was acceptable for the work that was done, If I had more rentals he could do them as well.

Pamela K.

12/13/2018

I've used this service several times. They are very friendly and offer fast service, especially if you pay to be one of their 'premium' members. But they are way, way overpriced. I had them out several times to service my furnace over the past two years. It's 19 years old, so I knew it needed more than regular maintenance. Three months ago, they fixed it to the tune of $600. They also gave me a quote of roughly $9,000 for a new furnace. Well, I was having problems with it again, so I called another service because I wanted another quote for a replacement. Not only did this other service inform me as soon as they looked at it was that my problems were being caused because there was a recall of this model years ago (it's a Carrier brand - but they showed me the info on the internet based on the model number), but they installed a new furnace for $4,600. Basically half of what Applewood was quoting me. And of all the Applewood techs I've had look at it, none of them ever indicated there was a recall of this model. I have a feeling they probably didn't know. Anyway, the difference to replace wasn't a couple hundred dollars. It was thousands.

Brian G.

12/06/2018 12:00:00 SA

If I could give zero stars I would. I previously used Applewood for electrical issues and had no problem. However, this time my estimate for installing a single outdoor light (that today another company did in about an hour) was $930! The technician didn't bother to ask is I had basement access, he just wanted to cut out drywall and leave me with that repair also. My original appointment which I waited 10 days for was mis-booked. I was re-booked and then they no showed. He finally arrived 2 hours late for the third appointment the following day, spent 5 minutes and then gave us the outrageous estimate.I was told on the phone that they would discount my estimate fee of $69 by $35 because of the scheduling snafus but the technician said that would only apply if I hired them for the job. He also tried to give us all the reasons another company would not be able to do the job. What a racket. Found out they work on commission. There are too many other options then to pay for Applewood's advertising budget, fancy orange trucks and overpaid technicians.

Laura F.

5/18/2017

We had two great experiences with Applewood recently. The first was a plumbing emergency. Kent B. arrived soon after our late-afternoon call. He was able to pinpoint the source of the problem (a leaking copper pipe inside a kitchen wall) and repair it, while mimizing the damage to the wall. Kent was friendly and answered all of our questions. About five weeks later, we had an issue with our air conditioning system not coming on, so we called Applewood again. Samuel J. responded quickly. He was very knowledgeable, professional and personable. Samuel diagnosed and fixed the problem, all within 10 minutes. Both times, from start to finish, we were impressed with the high-quality service we received from this company!

Dave N.

04/01/2014 12:00:00 SA

Pros: Super friendly master plumper. Did a flawless job.

Cons: Got charged an arm and a leg. Twice over. I got charged a very high fee for a 5 minute with a camera diagnostic ($300), so when the actual estimate came I figured I couldn't eat that fee and went with the $1600 repair. I figured another plumber could maybe do the job for 1/2 as much, plus that fee, and the time away from work I might as well go with them. Buyer's remorse at this point. For me, if prices are say within $50 of each other I might pick the most convenient. Don't use Applewood unless you've got enough money that $500 bucks isn't a big deal

Sandra C.

05/08/2017 12:00:00 SA

They were prompt and courteous. Yet, they're way over priced. They lack to inform me there was mold behind my water heater. I had to put more money into fixing the mold. I would never recommend them again.

Toni J.

05/05/2015 12:00:00 SA

BUYER BEWARE. We called Applewood out because our bathroom plumbing backed up. The employee walked in the bathroom, looked around. Didnt touch a thing and quoted us a price of 800.00 dollars. The he tried to sell us a maintenance contact..Told them are they kidding. Got a second opinion. 179.00 to fix it. Don't waste your phone call or the fee they charge just to come out. Oh by the way. He was an hour late....I have never written a review before...but this company sucked so bad...I had just had to. Trust me call anyone but them. Save your hard earned money.

Nancy C.

8/17/2016

Stay far away from this unethical company. They attempted to screw me over with a written estimate of $2302 to tie into existing water line and extend out 10'. Charged me $99 for service fee. Had a wonderful company do the job for $399. Go figure. Run, don't walk, from this company.

Ron C.

04/10/2015 12:00:00 SA

I just had a bathroom remodeled and purchased a new granite top and a Watermark faucet set for the vanity.

I contacted Applewood Plumbing and requested Mike Christianson to install the new faucets because Mike had done work at my home before and it was a very positive experience.

Mike arrived mid afternoon and completed the installation and like the last time he worked at my home he was very pleasant and completed the job in a professional manner.

The Watermark faucets that I had Mike install are expensive and they have a polished finish and he was very careful not to scratch or damage, he also made sure that the new granite top was not damaged, that all of the connections were secure, and he cleaned up the area where he was working after he finished the Job.

If all of the plumbers at Applewood Plumbing performed there jobs and treated the customer the way Mike treats his customers Applewood Plumbing would have all !00% positive reviews.

Ron C
Denver CO.

Ruth W.

07/05/2017 12:00:00 SA

They came out about 4 yrs ago to rooter out a plugged mainline. The guy couldn't get it the first time, so another guy came out and he couldn't get it rootered out either, but they gave us a bill of something like $465 for fixing NOTHING. Before the 2nd tech left, he wrote up an estimate that included tearing up the sidewalk and the front yard from the house to the street for $10,000-15,000!!!! Well, the homeowner rented his own roto-rooter and struggled with it for, at least a half a day, and then with the the help of myself and one other person, we 3 managed to yank, yank, yank-out out the 3.5 ft of roots that had clogged up that pipe. I think he spent $75 on the rented rooter. Anyway, I think those guys are a rip-off. We got charged almost $500 for them fixing nothing.

Daphne S.

04/04/2015 12:00:00 SA

THEY SCAM SENIOR CITIZENS This company scams older single ladies into paying entirely too much for things like a simple garbage disposal replacement. A disposal that itself costs a mere $100-200 should not in total be charged $1000 to replace! Shame on Applewood for taking $1000 from a lady in her 70's on a low fixed income. (My mother-in-law)They also tried to scam a friend of mine for the same thing but lucky for her she went with another company that only charged $400 versus $900 for the SAME job. Do your research on this company, check the Better Business Bureau (they've had complaints filed), read the reviews, and get multiple quotes for your jobs!

Doug M.

12/18/2014

Chris R service technician with Applewood was knowledgeable and helpful. We have a furnace with multiple zones throughout the house with 5 thermostats. We recently moved into the house along with cleaning and servicing our furnace he was able to advise us how to property set up and run the complicated system. I liked them so much I signed on for their year service agreement for other things in my house. I would recommend Chris R and Applewood in a heart beat!

Stacey R.

7/13/2016

Had them come out to fix our a/c. They immediately recommended replacement over repair. Of course it was blazing hot and they knew we were suffering. Waited a week for their conman, oops, I mean salesman to give me a quote on a new one. $12,000!?!?! Called Plumbline who quoted us $10,000, but that included a new furnace that they insisted we needed even though our blower was brand new. Finally called L&L in Parker who came out the next day for a quote and installed our new a/c three days later for $4700. Same equipment, same warranty as the other guys. No need for a new furnace. Watch out for the guys with the tv commercials! You will be paying for those!

Sandi D.

04/03/2009 12:00:00 SA

Almost got ripped off by Applewood -- thankfully, it was only almost.

I hate being treated like a dumb Woman; OK, when it comes to fixing anything, I AM a dumb Woman, but I'm smart enough to call the right person for the right job.

Unfortunately, when it comes to the trades, no one in my network can recommend anyone, and I'm relegated to looking in the phone book.

The phone book -- that's how I came to call Applewood -- more like Raper-wood. I felt as though I was being raped, then surgically removed from my money.
Luckily, I've been in Sales Management forever, and I know the BS signs.
When the sales person has to be SO nice, and do silly other things -- like free battery switching in my smoke detectors; my BS alarm goes off.

Bottom line, this organization is beyond expensive....sure, they have a right to charge whatever they want, but don't lie to me...it comes out as I'm a 3 estimate gal on big jobs, 2 on small jobs -

Turns out the $300 job was a $100 job, $50 of it the service fee.
The $1600 job was a $600 job.
ps...they did come back and lower the price considerably after I said I need to get another estimate, but by that time, I got their number--we're paying for their expensive full page ad in the phone book.

Enlightening isn't it.

Ps
This review no longer shows up in the Applewood Listing -- Hmmmm

Warren P.

09/04/2007 12:00:00 SA

Everyone has heard stories or experienced how plumbing companies can rip you off. Well Apple wood fits that bill. I called for a simple one drain clog that I needed to be snaked. They charge forty dollars to come out and wouldn't give any idea of price over the phone. The guy showed up and took about fifteen seconds looking at the problem and then about five minutes in his truck pretending to think about what he needed to do. When he came back he said it would cost three hundred dollars to snake one drain! Their claim is that if things go bad then they won't charge you more. Well most of peoples problems are like mine and they ripe you off. No wonder they wont give you an indication of how much they charge. He said well I have to take of the trap off under the sink. I told him to take a hike (of course I now owed him forty dollars just for showing up) and proceeded to take off the trap with my fingers (yes it took me five seconds) then went to my basement with a wire hanger and a wrench I solved my block in about five minutes. Bite me Applewood!

By the way most of your plumbing blocks can be solved my a hand held snake that you can buy at your local hardware store for about one hundred and fifty bucks.

Lindsay M.

5/18/2012

I just wanted to thank the representative from Applewood that came out for a free onsite estimate this week. I had a service call over the weekend to a different heating/cooling company when my furnace wouldn't turn on. They said I had to replace my condensate pump for $450 plus a $75 after hours fee. This was on top of the $40 service visit charge. And he left my pump disconnected, making it unwise to run my heating/cooling system. I wanted a second opinion before committing to a new pump, so I had Applewood come out. Within minutes he figured out the GFI on the outlet that the pump was plugged into had tripped. He reset the outlet, hooked the pump back up, and ran everything to ensure it was all working correctly. All this for $0. Thanks Applewood. I'm gonna lose that other company's number and give you a call from now on!

Jeff F.

11/19/2011

They sent out a guy named Brian almost immediately on a Saturday. I drank beer and watched football while he fixed my furnace. About an hour later my furnace worked better then it ever had. Very happy and would recommend.

Gary Z.

07/06/2016 12:00:00 SA

I am a long-time customer of Applewood. Service quality has always been excellent. As a club member, I am told that my service and pricing is advantaged. Recent experience has proved otherwise. While the convenience can't be beat, Applewood is egregiously expensive. For example, I needed a pump replaced this week. My club pricing was quoted at $2500. The pump costs approximately $200 retail. The work was estimated at 3 to 4 hours. Three other plumbers quoted the work at two hours and the highest price was $1200. The plumber that made the repair did the work completely and warranted for $800.

Michael S.

03/10/2011 12:00:00 SA

I have a rental house in Erie that lost heat over this weekend. I am never sure who to call. It was the pilot light auto lighter. Anyway it was $343.45 and the tech did not try to up sell me on a bunch of unneeded stuff ( See my AAA review )and we very courteous. Very nice for emergency weekend services.

Chad N.

09/02/2011 12:00:00 SA

This is an update to an old review, but worth posting. As I said in my last post, I just purchased my home in April. Unfortunately, the water heater only lasted until August. I called Applewood as they were the only reputable plumber of the 4-5 I tried who wasn't going to charge me an extra fee to make a weekend service call. To make a long story short, I ended up using Applewood to replace my hot water heater and the tech was very up front about timing, pricing etc and had it done within a few hours that day. I know I paid more than I would have at a big box retailer, but the warranty and convenience of having it done then and knowing it was done right was worth it. I'll continue to use Applewood.

Mr P.

05/08/2017 12:00:00 SA

Total garbage. They did not come within the window of time or call, and I can now not reach them on any of their multiple phone numbers. Creepy. Garbage.

Linda M.

10/25/2015

why are these people allowed to operate like this? I called them out to service my water heater which is still operating fine. The tech spent 20 seconds in the basement with the heater came upstairs and said he would not touch it. He then whipped out this notebook, flipped to a page, and told me a new water heater comperable to mine would be-------FOUR THOUSAND THREE HUNDRED AND FORTY-EIGHT DOLLARS! I told him that was ridiculous and told him to leave. I would not call on them again , would not recommend them and will gladly testify to their shady operation. DON'T CALL ON THIS COMPANY.

Skip P.

11/01/2016 12:00:00 SA

We called Applewood to set up an appointment to give us a bid on replacing our air conditioning unit. We are a two story condo unit, with each owner having their own unit on the roof. We actually need three units replaced on our five unit condo. We had hail damage and have already collected the money for replacements. We are not looky loo's!!! We are replacing them. Applewood came out a year ago and did a nice 10 point inspection for $69.00 on our unit before the hail damage. So, I thought why not give them our business. Being a local restaurant owner in Golden, I prefer to spend local on the small guy!!! When making the appointment, my wife told the person at Applewood that we are a two story unit ( google two story, that is between 20-25 feet) with the airconditioning units on the roof. My wife being the HOA president always makes evry situation more than clear, so the techs coming out will be prepared. The lady on the other end said yes, we are aware of the height, and we have you down in our records as working on your roof last year. The tech shows up at 8AM (a nice guy by the way) with a 20' ladder. He asks me if I hav a 30' ladder? I said no, you are the HVAC company, and you have been here before, and we told you how tall the builing was! He said I will have to go get a taller ladder, I thought what a waste of his and my time. Why not be prepared? Again we try as business owners and HOA Presidents to make every one that does work for us prepared!!! I said ok, go get a taller ladder, then he tells me it will cost me and extra $256 for him to get that ladder. I was amazed. I told him that he was the one unprepared, anyone in his line of work should know what two stories means. I mean this is what they do for a living!!! I also said that we are looking at spending $30,000.00 on the three units, and you are willing to toss that away over your company's mistake??? He said, nothing I can do. I asked for a supervisor or preferably the owner to call me. A few hours later Jen (supervisor) called my wife and said the best we can do is give you $50 off the $256 extra charge for a taller ladder. Jen went through the motions of a supervisor having to make the call. She really had no interest in saving a could be $30,000.00. When asked about the tech that came out last year and spent an hour on our two story roof and charged us $69, she said she shows the history of the service call, but nothing she could do. I am hoping the owner of Applewood reads this, as every good owner should. Your business just passed on a good job because they were not prepared, nor willing to go back and bring out the correct equiptment (30' ladder) and your managers in no way wanted to save the job. Business must be good to let jobs like ours slip away!!!

Caroline W.

1/18/2015

The worst plumbing company ever. They consistently don't do the job you asked for, but recommend more extensive repairs than needed. Sharks!

Allie M.

6/17/2016

Alex Smith is a great technician. He came to fix a problem with a thermostat that a different company had messed up. He was incredibly friendly and knowledgable. As a first time home buyer, he thoroughly explained services and different pricing options to me. He completed the work in a timely manner and cleaned up afterward. I would highly recommend services.

Sean B.

7/23/2013

The problem with Applewood is that they are silly expensive. I had them come over to give me an estimate for some plumbing that needed to get done and the tech was very professional, courteous and timely. The price however was laughable because it was so expensive. I didn't have them do the work. I hired another plumber.

Steven G.

02/09/2012 12:00:00 SA

At 5AM on Saturday, January 28, 2012 we discovered that our water heater had ruptured. I called Applewood and they had Christopher Fannon at our location by 8:30.

Christopher was a complete pleasure to work with.

He not only scoured his sources to find us the best buy available for a super-efficient water heater, he also explained in detail why the water heater we were replacing was not able to meet our needs and sat down and discussed with us what our needs for a water heater were, and helped us to determine the best option available to us.

On top of all that, Christopher went above and beyond making sure our wood floors were not damaged in any way during the removal of the old and installation of the new water heater.

This is not the first time we've used Applewood, and it will not be the last either. I would highly recommend them and also Christopher Fannon.

Zen J.

3/17/2016

These bastards try to lure you in and rip you off first thing theY want You to pay to join the club for better pricing so you think your getting a deal every thing is so high priced like for example to replace a releif valvle 350 $$ cost me 70 bucks and 5 minutes of time he wanted to run a drain pipe from my water heater 500 bucks paid another company 80 $ to do pressure tank 800 cost me 175.00 for part at georg t sanders and plumber isntalled for nothing 4 min job. I FEEL FOR ALL THE OLDER FOLK THAT ARE BEING RIPPED OFF BY THIS PLACE! THEY HAVE NOTHING TO OFFER PERIOD. DO NOT LET THEM STEP FOOT IN YOUR HOUSE. They left tools in my boiler under the lid where it gets hot luckily i looked before it had completly melted. THIS BUISNESS IS TO BIG. TO CARE. WARNING WARNING WARNING

Sandy E.

3/31/2016

We had a really BAD experience with Applewood and would NEVER recommend them! Almost 2 years ago, we had them come out to check our sewer line after a sewer backup. They showed us a picture of a really bad looking sewer line with cracks from the house to the street and told us that we needed to replace the line and they would do it for $15,000!! We got a second opinion, thank goodness!! 99-Rooter charges only $99 to come out and run a camera (a lot less than Applewood) and what they showed us live, looked NOTHING like what Applewood showed us! Our sewer line did NOT and DOES NOT need to be replaced!! Applewood showed us a FAKE picture of our sewer line! It was NOT OUR sewer line!! Beware of Applewood ripping you off! They are overpriced and are not trustworthy! I heard that this has happened to other people too!

Mike M.

9/20/2015

Beware! Applewood Plumbing is all about customer service, rapid response and promises. Unfortunately, my two experiences show their dark side - ridiculously high prices and pushy up selling. I had a leaky sink, plumber arrived, looked under the sink and identified 2 leaks, therefore 2 separate $137 charges. I also had to listen to a pushy sales talk about joining their Frequent User club. One of the leaks was from the basket in the sink and the plumber told me it needed to be replaced at a cost of $350! I declined and bought a new basket at Home Depot for $30 which I replaced myself. The other leak was from the seal around the disposal which he said he fixed by tightening for $137. The disposal continued to leak and I asked them to come back. This time, the plumber told me I would have to pay the $137 again even though they did not fix it before. I protested and he granted me a waiver - so much for guarantee in their work. I also got the sales pitch for the club again. This time, he looked at the disposal and we both could see the nut was on crooked and had not been tightened properly before. He tightened it and then told me I needed a new disposal as this one was not powerful enough. Applewood's price was $750! I declined and must say every time I see an Applewood advertisement I cringe.

Marty D.

6/29/2015

Terrible service. Came to turn on my swamp cooler, and the technician didn't even realize that the machine isn't working. I paid over $200 for him to turn on a broken machine and not fix it. When I called to have them come back and fix their mistake, the call center was rude and hung up on me. This is ridiculous. They're insanely expensive and rude. Do NOT use them. There are lots of better heating/cooling companies out there, who have better customer service and can actually do the job right the first time. Applewood basically double charged me for something they should have fixed the first time. I'll be reporting these jerks to the Better Business Bureau. Do not use them.

George S.

12/30/2013

An update: I spoke to office staff at Applewood about the matter I described in my earlier review. They were very nice and accommodating to the extent that they are taking $300 off the original charges. (Or, they said they would, so we'll see...) So, their customer service--at least in my case-- is excellent, but I would still advise anyone to adhere to the advice in my earlier review: Get multiple quotes before letting Applewood commence work. In fact, that goes for any home improvements/repairs you might have. Thanks, Applewood, you taught me a very valuable lesson.

Beth S.

12/02/2014 12:00:00 SA

The only reason for one star is I am not sure how to do negative stars. My husband has dementia so when we had an electrical issue I needed to call someone as he couldn't anymore. A nice man came out and did decent work for a decent price.

Little did I know it was a ploy to get my sister and I to trust them. We are two little old ladies taking care of my husband and I wish I had read these reviews about how they prey on seniors first.

We had a small furnace problem. The guy said we needed a new motor, which I now doubt. It was quite expensive and he talked us into a plan for extra where we would get discounts and free furnace inspections.

I stupidly called them when we had an out door faucet start to leak. This guy gave us a long song and dance about how he was going to have to run new pipe and was very involved. I was somewhat skeptical but it is an old house and we have run into things like this before when my husband could do all the work. He was done in a half an hour, just replacing the faucet and wanted $500.I knew then we had been cheated.

We still had a free inspection. I called them. First they tried to tell me it would cost. I said no, check your records. I told my sister there would be an expensive problem. Of course I was told we had a gas leak and it all had to be redone and it would cost almost $700. I told the guy to leave and called another company. I paid for an inspection and nothing was wrong. Where I was told was a leak hadn't even been tested. It was still covered with dust and when the new guy did the bubble test, nothing. He had already done a meter test. Nothing.

I called and raised a fuss. They gave me money back and made me sign a waiver I wouldn't sue them. But I can give them a bad review.

I found them on Tom Martino's list with great reviews. I wrote Tom Martino and said what had happened. They never returned my message.

Kellie L.

6/14/2016

Stay away! Be careful. Way overpriced. They quoted me $980 for a project that another plumber did for $270. the part alone only cost $30. They got my $29.00 estimate fee. Won't ever call them again.

Eric S.

1/26/2018

POOR POOR experience in all aspects. Technician Damien was 45 min late for the appointment followed by a failure complete the job, leaving what was a working furnace disabled and an 80 year old home owner without heat for 5 hrs to go and finish another job. Calling the office was of zero help as there was no other technician avail. to come resolve the issue, no manager on duty or anyone willing to help resolve the issue, just additional lies about new arrival times. Once Damien did return 5 hours later he was very rude and initially refused to complete the work and the 80yo home owner had to plead with him to finish the repairs. During this process he damaged a new digital thermostat tried to pass it off as part of the problem and replaced it with an analog one. Come time to pay and the bill was $446.00 over the estimated price! Do yourself a favor and DO NOT USE APPLEWOOD PLUMBING AND HEATING

Mary Beth M.

06/12/2016 12:00:00 SA

I paid $ 198.00 to be a Gold Member. One of the reasons was because you were offering me 24 hours, 7 days a week. My air is not working and I am being told that no one can come out to see me until Thursday.....4 days later from when I called. The reason being that it is a busy season and they are taking care of members and non-members. Well then.....maybe I need to be reimburse if you can not live up to your promise. Very disappointed!!! Probably will not sign up again. They should have told me in the beginning that when they are busy they have no time for us Gold Members!!!

Ginger G.

07/12/2014 12:00:00 SA

These Applewood guys are a RIP OFF. Had them out to look at our air conditioner that was blowing warm air. They diagnosed over $2500 worth of repairs/part replacements to include the blower motor, hard start kit, 40 amp contacter and the run capacitor. Plus they wanted us to buy their Gold Service Plan for another $200. We took a deep breath and decided to get a second opinion. Called Nelson's Heating and Air Conditioning and they came out, took a look said there was a fuse that was tripped, flipped it and $150 later we were working again. Hard to pay the service call for a flipped fuse, but that was our bad for not looking first. Been a month and all is well.

So, if you are thinking of calling Applewood, DONT, call Nelson's and save yourself some serious cash!!!

VERY DISAPPOINTED!!!!!!!!!

Emily J.

2/18/2015

I've never felt compelled to leave a review on Yelp--good, bad, or indifferent--until now. I nearly got taken by Applewood this week but luckily had enough of a bad feeling about my estimate to seek a second opinion. Doing so saved me $5,000.

Our water heater stopped working the other night. It wasn't leaking, but we definitely didn't have any hot water. Applewood was able to come out first thing the next morning, which is something you want when you can't shower before work, so we didn't call around for multiple estimates. The tech arrived, did his assessment, and told me the following:

The ignition assembly on our A.O. Smith water heater (only 6 yrs old) is not working. We have two options to fix the problem:
(1) Replace the ignition assembly for $1,414. (If I buy their Service Club Membership for $200, he'll only charge me $1,131. Net savings: $83.)
(2) Replace water heater. The only brand Applewood carries and installs is Bradford White. The unit he recommends for me is $6,450. At that price point, I'll automatically get enrolled in the Club and my price will be $5,160.

Um, for $4,000 less, I think I'll be choosing Option 1, thanks.

But wait. There's a catch. He says he's only 50% certain the problem lies with the ignition assembly. There's a chance it's the fuel valve. The only way to know for sure is to buy a new ignition assembly, test it out, and see what happens. If that doesn't fix the problem, it's not worth the cost of fixing the fuel valve, so I'll just have to buy a new water heater. Why take the risk? he's trying to get me to say. He also gives me this song and dance about how he used to work for A.O. Smith--for 12 years--and thinks their products are low-quality. Now sir, if you repaired A.O. Smith water heaters for 12 years, you're telling me you can't figure out for certain what my problem is? I find that suspect, or I find you moderately competent.

At this point, I figure it's time to show Applewood the door, call the husband to assess our options, and do some research. Detective work tells me the following:
(1) Water heaters don't cost $5,000. (I probably should have known that, but I've never been in the market for a water heater and don't spend much time browsing at Lowe's...)
(2) The Bradford White unit he wants to sell me retails for $1,170. Apparently either Applewood's version is gold plated or he's going to take so long to install it that I'm looking at $4,000 in labor costs.
(3) Everyone on Yelp thinks Applewood is out to take you for everything you've got. (Note to self: always consult Yelp even if it is 11:30 p.m. and you are desperate for hot water.)

I finally wise up and find a new Yelp-approved plumber to come by and give me an estimate. He can't get to me until the next day, but he gives me one DIY trouble-shooting tip to try in the meantime: check the air intake vent on the side of the house to see if it's clogged. (Applewood guy did NOT do this.) I'm impressed. Yelp-approved plumber is actually trying to help solve my problem, not sell me a gold-plated water heater.

Cutting to the chase, I had aforementioned Yelp-approved plumber out to the house today. He determined that we needed a new ignition assembly. He had one in his truck, and it cost...wait for it...$116 (NOT $1,400). He replaces it and charges me $130 in labor. For $246, my problem is solved, and in less than 1 hour.

Shame on you Applewood for trying to take advantage of people who need the help of a professional plumber. You are giving your profession a bad name.

Patricia B.

11/06/2016 12:00:00 SA

Very nice technicians and I was happy to have the work done. So happy I gave them great reviews before I looked at the bill. They charged me almost $500 to install a bathroom faucet and I provided the faucet. The minute they walked in the door they wanted to sell me new toilets and a new furnace. I ended up paying $2,400 for four hours of work from the plumber and about 30 minutes of work from the furnace guy. That's about $800.00 an hour. I would never use these guys again.

B M.

11/04/2016 12:00:00 SA

I hardly ever post reviews online, but I felt that this one needed to be shared.

I contacted Applewood for a quote to hang 5 light fixtures and two ceiling fans. All of these were in place of existing lights/fans with the wiring in place except for one, which we were asking them to move about 4 feet. All of these fixtures were also on ceilings less than ten feet, except for one which was about 20 feet up. A technician came out and gave us a quote for $3450. The price seemed a bit high, but he assured us that we would get quality work. He did encourage use to feel free to look around at some other companies.

We decided to go with Applewood for two of the light fixtures. The technician was very pleasant and came out the next day. When he drilled into the ceiling, he unfortunately struck a pipe; there was no leak and he recognized this right away and got a plumber out to take care of the issue. After hanging the lights for a price of about $1500, the technicians left and also left behind a drop cloth full of drywall and debris covering our bathroom. The evening that they left, one of our neighbors who is a master electrician as well as a friend who is a contractor came over and immediately recognized that the work wasn't up to code. A wire had been just stapled to the bottom of the joist without any protection, and the junction box had been buried in the ceiling and wasn't accessible--both code violations. They both also noted that I had clearly overpaid significantly. Based on the original quote, if we had gone with the entire job that would have been $3500 for ~7 hours of work, or $500 per hour. I think the worst part about this experience is that the entire reason that I had gone with Applewood in the first place is that they guaranteed that they wouldn't cut corners and the work would be done right! That certainly wasn't the case.

Shortcuts. Overpriced. Work that isn't up to code. If you are thinking about going with a local electrician, I would look elsewhere before you come to Applewood. Another electrician is coming out next week, and I will let you know if they win my business back. But I certainly don't feel that I should pay for work that doesn't meet code.

Donna W.

10/27/2016

I was disappointed in the furnace check up for $169 in early October. They did not clean as part of this check on the furnace but instead looked at it recommended some repairs. I called another Company who came and cleaned the furnace, confirmed one of the issues, could not after careful checking confirm the other. Get your furnace cleaned and serviced - don't just let them walk in and check it and provide a nice list of what they checked. The way to keep a furnace 20 years is to get it cleaned and serviced. Look at the Yelp reviews carefully.

Tim B.

6/25/2012

State of the art equipment and service techs that know how to use...Clean,friendly and when they said 1:00pm guess what people?????..They were here at 1:00pm...There follow-up has been remarkable with questions about how they can improve..NICE.No wonder Applewood is number one.. This is a solid company and it shows...

Warning!.Warning!.To my fellow YELPERS If you ever see A Cronen Plumbing truck pull up to your house,do yourself a favor......DONT ANSWER THE DOOR..

Andy Y.

01/03/2012 12:00:00 SA

Water was everywhere! Coming through the ceiling, pouring down walls... one of those nightmare plumbing problems you don't want to have. I called Applewood and within 45 minutes I had a Plumber to the rescue! The cost was gone over immediately. It seemed right in line with others. I used a coupon off there website and saved a little more. A very professional, well experienced man worked his tail off for close to 2 hours. Cleaned up really well and just left me with a small hole in my drywall where the pipe was. He did a great job. I would recommend this company .

Amy M.

10/22/2015

I scheduled to have someone come out to check on our furnace and got a two hour window the next day. An hour into that window, I got a call saying the tech was tied up with another job and could I reschedule? Sure. I rescheduled for two days later. Half an hour into that window, they called because the tech was tied up with another job and could I reschedule for next week. No thanks. The person I spoke with was nice enough and apologetic, but I'd think after one cancellation, they'd make me a priority if they want my business.

Adam S.

1/21/2016

If I could give zero stars I would. Similar to many of the other reviewers on Yelp, I called Applewood and they quoted me an outrageous amount of money to do unnecessary work. My issue was with a garbage disposal that clogged. I have no experience with handiwork, so I wanted a plumber to come fix it. I figured it might cost me $100-200, and I was willing to pay instead of taking a couple hours to try it on my own. Mark from Applewood came out and after looking at my garbage disposal for a minute, he told me it was broken and that was the root of my issue. He put together a quote for a few different options and told me I could spend as much as $1,400 for him to replace the disposal. I decided not to do anything and just paid the $29 service fee; I wanted to get a second opinion. I found recommendations online for another plumber, Sam Merei, and I called him. He asked me a couple questions and diagnosed my issue over the phone as a clog in the T pipe, and he suggested that it was very easy for me to fix on my own. I decided to give it a shot, and 30 minutes later, the clog was gone and the disposal worked just fine. Total cost = $0. This is an embarrassment for Applewood. I wouldn't trust them for anything. I would, on the other hand, recommend Sam for your plumbing needs.

Marge M.

02/01/2016 12:00:00 SA

DO NOT CALL APPLEWOOD PLUMBING AND HEATING - They are a rip-offI wish I had read some of these reviews before I called them. I had used them in the past and they were OK. Not now! I called them for a hot water heater and as another review stated they told me it would be $5000 for a hot water heater and $14000 If i wanted a tankless hot water heater. I called two other companies for quotes and got the whole job done by another plumber for $1450.00. Applewood Plumbing should be reported to the BBB!

Tim ..

9/23/2016

Speedy service and great customer service from top to bottom. Quality work! Tough to find in CO.

Josh K.

10/20/2011

Quoted me $806.46 for a new circuit board for my furnace. Got a second opinion, had one installed by Comfort Climate for $215. In Applewood's defense, their tech was very professional, and identified the problem almost immediately. However, that price difference is ridiculous.

F. Neil O.

05/09/2015 12:00:00 SA

We recently discovered that somehow our irrigation system had water allowed into it during the winter (probably another plumber who used the wrong shutoff) and an exterior pipe had frozen and burst. We called Applewood to come out and look at it. The people on the phone were polite and professional as was the gentleman who came out to estimate and potentially do the repair. Bear in mind that the work to be done was to cut out about 6 of copper pipe and solder in a replacement. We were stunned when the gentleman looked in the official book and came up with a price of $500 to do the repair. We thanked him, said No, thank you, and paid the $29.95 appointment fee. We had another master plumber come out the next day who did the repair for $122. Based on my experience, unless someone's life depends on it and you have a lot of money to waste, avoid Applewood.

Jill J.

06/12/2016 12:00:00 SA

Made an appointment and did not get a confirmation. Called to double check and they said it was confirmed. Day of Appointment comes and wait and no one shows up. Called to see what was going on and then they say no one is coming! So annoying especially with double checking and then wasting time waiting for them. Get it together guys!

Brian C.

03/10/2014 12:00:00 SA

I had Applewood out today to handle a few issues for me. I had screwed up some plumbing which I needed fixed, I need the main water shutoff replaced, I needed a pressure regulator installed, and a new water heater.

First, Applewood is probably not the lowest cost plumbing company out there. If you want cut rate service they aren't the people. If you are looking for a company to do the job right, and add all the finishing touches they seem like the ones.

First I was quoted a price on the work to be done, I was told this was going to be the price, they weren't going to come back and say Sir, we see this other issue and it's going to be $XX more money. Since I went with a new water heater they waved the fee for fixing the pipe I had already broken which needed to be fixed (granted this was a simple repair, but never the less).

Once I agreed to the contract the plumber Bryan had all the parts delivered to my house while he got to work. He fixed my original plumbing issue first and let me inspect it. He had to cut out some drywall behind the dishwasher in my basement's kitchen to get to the shut off valve and install the pressure regulator, this was done VERY professionally and cleanly. A new shut off was added in front of and after the pressure regulator, and the dishwasher was put back very nice and level.

When the water heater arrived the guys put down blankets through the living room, down the stairs, and into the basement kitchen (the hot water heater goes into a closet by the kitchen in the basement) to move the new and old hot water heater. New shut off valves where put in for the cold and hot water pipes that lead to the new hot water heater (they didn't already exist). Everything was clearly labeled, so I knew which was which in the future.

Finally, I was told that I needed some Co2 detectors, my house doesn't have them, so they where also installed as part of my original price, no increase and Bryan the tech installed them upstairs and downstairs.

Now maybe this is what you should expect every plumber to do, but I know when Sears came and installed my new $2500 stainless steel fridge they didn't put down any blankets, they just rolled it in, assembled it, and left (nothing against Sears, I love my new fridge).

Applewood seems like a premium service. The plumber Bryan, was in a uniform, had a badge, it said he was drug tested and background checked, etc..

Not sure I would call them for a small DIY job, but if you need some big things done, and you want it done right, these guys seem like a good choice.

Kelly W.

05/08/2015 12:00:00 SA

Didn't fix the problem yet still charged 140 for a 10 part. Twice cancelled appt after they were supposed to be here and I'd rescheduled my day. Do not use them.

C J.

8/15/2016

Quoted over $9000 for a furnace that another company quoted $2000. What a joke. Steer clear unless you have money to burn, they will try and rip you off.

Westie C.

08/02/2011 12:00:00 SA

Applewood came to our house to service our furnace as part of a home inspection requirement in the sale of our home. Once the tech got there he told us that the fan would have to be cleaned as well or he would fail our service and we would not meet our inspection requirements. He basically blackmailed us into spending an additional $300 or we would not be able to complete the sale of our house. This was a very dirty business practice. Beware of using Applewood.

Paul S.

11/22/2011

Applewood was recommend by a friend. We had a sewer backup spillage out into our basement bathroom which of course spread out to several other rooms. We called on Sunday evening and they were out the next morning on Monday. Their plumber was very professional, explained options, pricing, etc. He then took care of the problem, and used a camera to show me that the line was now clear.

He then recommended another company to help with the cleanup (which also turned out to be a great recommendation). While I hope to not need to call a plumber in the future, they are at the top of my list now.

Paula E.

7/25/2014

Applewood Plumbing and Heating were extremely professional and helpful resolving an air conditioning malfunction in the middle of a heat wave on a Saturday. As a first time homebuyer I was afraid it would be a serious issue but it was a rather simple fix of changing out the thermostat but they went over and above and beyond by walking me through my entire ac and heating system, and checked everything out for me. I am now a more knowledgeable first time homeowner and would highly recommend Applewood Heating for anyone needs.
Thanks
John Paul

Judy W.

03/01/2015 12:00:00 SA

Beware!! Our landscape lights were not working. Applewood came out with a n estimate of $637 for a new transformer and $168 to trouble shoot if that didn't work.I wanted to get a second opinion since it was such a large estimate. Our maintenance man looked at it and quickly saw that as the power had been off the timer clock needed resetting. Once reset the lights worked perfectly.....stay away from Applewood !!

Don S.

1/18/2016

What a scam!! Over the weekend my hot water heater decided to stop working. I called Applewood because their number was on the water heater as they installed it for the prior owner of my house. They came out to take a look and quoted me $4,800 to replace the hot water heater. It is a 40 gallon residential gas hot water heater!!! I laughed as I thought they were joking......but they were serious. I called someone else and got the job completed. Be careful and don't let them rip you off! I'll never use them or recommend them to anyone.

Dustin W.

07/04/2011 12:00:00 SA

We've used Applewood for years now. They are always very professional and we have been quite pleased with the services they offer. They can be a bit more expensive than the other guys, but we find that you do get what you pay for.

Ladd B.

01/11/2014 12:00:00 SA

Most of the time Applewood is great, but I have to say, they really let me down this time. I've used them for residential plumbing, electrical, and furnace repair on many occasions, but this week will end my relationship with them. Sorry Applewood, we're breaking up. Its not me, it's you.

Last Wednesday my furnace quit working. I called and they came right out. I had a bad limit sensor and my blower motor was dying. They patched the issue for the night and came back the next morning and replaced the blower motor and the sensor. $1300, but hey, prompt service isn't always cheap.

Not two days later did I come home to a cold house. I went down to the furnace and the new limit switch had tripped and the blower motor was dead. I called Applewood and they gave me to the on-call tech who was nice and I agreed that I could wait until the morning and he promised that I would get a morning appointment. I called at 7am and Chris told me that they were really busy today but could get to me between 3 and 5pm. That was fine. I had some errands to run and it was a fairly warm day anyway. I reminded Chris that I was going to need a blower motor and that I didn't want the oh we need to go get parts excuse again.

The tech showed up at 5 fiddled around with the furnace for about 20 minutes and then said what's your schedule tomorrow? to which I replied oh hell no!. He said he couldn't get the parts tonight and that it would have to be tomorrow.

I think I'm going to open a psychic shop on Leetsdale because I totally predicted that. Applewood's favorite excuse is I don't have the parts I'm starting to think there isn't anything but taco bell wrappers in their big orange trucks.

Gee. Thanks guys. Why did I pay extra for the gold membership plan?

Dd S.

11/02/2015 12:00:00 SA

UNETHICAL in my opinion. Charged almost one thousand dollars to put in a garbage disposal! When you call them, they wont tell you how much they charge per hour. They have to send a tech out for $29 and he will tell you, for me it was $500 an hour. If you look at the real reviews on these pages, you will see a consistent theme, they charge exhorbitant rates. BUYER BEWARE!

D E.

02/08/2016 12:00:00 SA

I should have read the reviews on here first. they seem more real than google. I can't believe how I was treated. I'm a young female and I felt taken advantage of. he quoted me $1300 for kitchen clog and main drain clog, $800 alone just to root the main (I saw a coupon for $86!!!!!). he assumed my dad owned the property and asked when he's coming. I have news for you, I own the damn place. I called another plumber in and he told me $210 to fix the kitchen clog and to call my hoa about the main since they should be able to cover that. well the hoa is fixing the main and I paid $210 for the kitchen to same day plumbing. locally owned and he's a great guy!

Jeff M.

1/21/2013

Decent Service - OUTRAGEOUS COST!!!

Though the service man was very friendly and personable, the cost was ABSOLUTELY HORRIBLE!!! The cost of installing one kitchen light fixture (That we had already purchased) was $226.00. Basically, the charge was $226.00 / hour. The service man checked our electrical box and stove outlet for safety and installed an already purchased light fixture and it cost $226.00 for about 45 minutes worth of his time - INSANE! I will never use this company again and DO NOT recommend this company.

The quote for installing an already purchased ceiling fan to replace an old one . . . . $230.00 !!!! WOW! I did NOT let him install the fan and only let him do the light fixture because it had flooded from the condo above in the past and wanted to make sure it was safe to use.

If you are willing to spend $1,808+ a day for an electrician, then this company is for you.

Also, their referral program gives the person referring this company a $50 Visa Gift card and $50 off their next service, Does this tell you something about how much they overcharge on a regular basis?

Richard K.

10/03/2015 12:00:00 SA

Just had Applewood at our house for the first time -- ironically recommended by another plumbing firm that couldn't get here for two days. Very impressive on many counts: 1) Got an email with the picture of the plumber who was going to come to the house before he came; 2) Charlie Knutson, the plumber (who looked just like his picture on the email) was professional, straightforward, diagnosed the problem with our outside sewer line quickly, and clearly explained the options and process. Assuming all goes well with the excavation and repair, this will not be the last time I call Applewood.

M S.

05/09/2016 12:00:00 SA

Kris Lien provided us with excellent service. Our hot water heater stopped working, and he was able to come out the next day to replace it. He gave us great advice on choosing a new model and didn't push to upsell us. The work was completed quickly and he even did a temporary valve install so my infant and I wouldn't be without water while he did the install (a must when you need to change diapers). As some reviews note, you could probably find a cheaper quote elsewhere, but the incomparable level of service and the fact that they stand behind their work more than makes up for the difference (and they also offered deals where they could).

Krista C.

11/09/2011 12:00:00 SA

I had someone come out to de-winterize my new house. Not only did he get everything back up and running, but he also fixed a leak in my furnace. It's really nice to know that as a new homeowner, I have a company I can trust to help out with plumbing, heating, and electric! The only reason I'm not giving 5 stars is because he kept leaving the patio door open and my cat got out....

Yolanda R.

10/20/2011

We asked a tech to come and give us an estimate. When looking at one of our broken outlets, the tech ripped the fixture out and the put it back in without telling us that he would charge us for putting it back in. The price was surprisingly expensive - over $100 for installing one outlet, which we supplied the hardware and it took him 5 minutes, plus whatever the charge was for the estimate. If you have them come out, be clear about what work you are willing to pay for, before they go ahead and do it.

Jeff M.

01/09/2015 12:00:00 SA

Heed the warnings from other yelpers. This company is criminal. I too received a quote that was unbelievably high. $1750 for 2 zone valves on a hot water boiler!!! Those valves are $75/ea. and would take a plumber 2 hours to complete, max. The way my system is setup you would not even need to drain the water. I expected high, but this is outrageous. The worst part was actually attempting to get my invoice and findings from the job for 4 days. I got the run around from the tech on 3 occasions and the office on 2 occasions. They also never showed up on the originally scheduled appointment date. AVOID THIS COMPANY!!

David R.

4/27/2016

If I could rate in halves I would have gone 2.5 out of 5.0 - partly because some of it their issue, and some is mine. The tech got here and I showed him the main drain cleanout that we have to have cleared every two years because of cat hairs, dryer lint, and people hairs. He quoted me an incredible $295 to snake the line, or pay the service call of (I think) $95 and I could check someone else. He was already there, and I needed the line clear so we could do laundry, so I bit the bullet. Ten minutes later he was on his way, and we were washing clothes. My opinion here, but I always felt that was WAY too much. Needs snaked again after a bit more than a year, called Plumbline, and their posted price is $93 or it's free. Waiting for their guy now, and thinking it will have been a good call.

Ian W.

5/17/2012

I just had them come out and do a yearly checkup of my AC and had them tell me that I needed to replace the motor in the compressor. I thought that was weird I never had any problems in prior years and while he was looking at it the unit fired right up. After he wanted to charge me 900 dollars to change the motor, JUST the motor mind you, I told him I would let them know if I wanted them to actually do the work later.

I had a company come out that I know did good work at a reasonable price, for a few people I know, only for them to tell me that everything was fine and he didn't see any issues with the unit. The unit started up fine and all the parts looked ready to go.

Pretty typical with Applewood, they've tried to get me to replace parts before in my furnace and AC on previous years' visits, knowing they were fine. Shame on me for continually using them knowing what a rip off they were, but this seals the deal. I'm done and will be telling them so shortly.

Pat O.

07/09/2012 12:00:00 SA

I was having problems keeping my house cool. I call Applewood and a tech came out. He said my unit was so old and the pipes were frozen. He said a new unit would be around $9,000 for a 3 ton unit. I had another estimate-He takes care of property rentals and air conditioning is his business. He came out and said my furnace filter was dirty. I changed it and the air conditioning is just fine now. He didn't charge me a thing but I gave him $20 for his time.
Pat

Ted R.

04/08/2018 12:00:00 SA

My wife had a wish list of things to fix, plumbing and electrical. This is ONLY the plumbing. Her request: 1.) fix leaky out side faucet. 2.) replace outside faucet which l started leaking in unfinished basement. 3.) fix leaky sprinkler system at the water supply. #1 was quoted as $707.00 I called a handyman neighbor he came by, tightened a nut on the outdoor faucet and completely stopped the leak!!!!! #2 I actually had cut the faucet off, and capped it and had purchased a new faucet to replace the leaky old one ($29.00) plus maybe $15.00 or less for copper connectors, Applewood wanted to charge $551.00 , really? That's about $500 an hour, really? Do not trust these people, ridiculous prices, and they do not care if they charged you. Call them and they have all kinds of excuses. I willl never use them and above it all the reasons you should never use them. Look at other review which say similar issues with this company!

Joy C.

07/02/2015 12:00:00 SA

I had to select at least one star ... but they really deserve 0 stars Applewood Plumbing. I should have questioned when I scheduled my appointment with the number of reviews that gave them 1 star ... I called on Thursday, June 25th and they scheduled my appointment for Wednesday, July 8th. I am selling my townhome and under time constraints for maintenance and service on furnace and a/c. They called me yesterday and cancelled my appointment ... If I knew that I would have scheduled with a plumber that is definitely more reliable and customer focus. You schedule an appointment with a customer; you keep your commitment and keep the appointment. DO NOT EVEN WASTE YOUR TIME WITH THIS COMPANY. Thank goodness I was able to schedule an appointment with another plumber for next week.

Kristen H.

3/25/2018

I had some furnace work done which was incredibly expensive. This appointment started as a furnace check-up using their coupon. The furnace was working fine, but I wanted to be sure it was safe since it is about 11 years old. After I received the quote, I should have shopped around with other HVAC companies, but when the technician told me there were some issues, I worried about safety and thought I should have the work done right away. The technicians were very respectful and they seemed knowledgeable, but $1320 for a job that took about 60 minutes and parts small enough to fit in my hand seems extraordinarily expensive. I will definitely be getting quotes from other companies for any other work to be done. The same day, we also received an estimate from their electrician to install 1-2 dedicated 20v outlets. He quoted $1020 for one outlet and $2040 for two outlets even though the wiring would be routed to the same room from the electrical box. I balked at the price and will not be having that done before getting more quotes. I don't know if these charges were competitive or not, but anyone considering using this company should get at least one more quote before using them. I get angry now with myself for not having had more quotes since I don't have $1300 to waste, and I feel taken for granted by the company.

David S.

9/19/2011

If you want to have your bank account,rather than your plumbing drained call applewood.they wanted to charge me $500 for a job that cost me a hundred,when I told them it was outrageous ,they wanted to charge me for the trip out.never use them ,unless you have money burning a hole in your pocket.

Ernie K.

6/20/2012

This company is very much a ripoff. I trusted them with my air conditioning unit 2 years ago and I thought they did a marvelous job fixing the problem. Only to find out that 2 year past and our AC broke again. Applewood came out and stated that I had a refrigeration leak, My electrical needed to be recharged, and everything needed to be cleaned. They wanted to charge me $875 for all that unless I paid $250 to become part of their membership club. Only then would the price go down to $550. What a scam!!!

I just called another company in Denver only to find out that yes i needed more refrigerant and a couple of screws tightened. Total cost with the trip $300. Please do not use Applewood as they are criminals and can take advantage of people who aren't as careful and skeptical as I was.

Katie C.

11/21/2014

Ridiculously overpriced. They tried to charge $480 to replace a furnice ignitor. My husband bought the part on the way home from work for $60 and installed it himself. The Applewood tech was very salesy and tried to make it sound like a much more complicated issue. I do not recommend this company at all.

Kim K.

6/23/2012

Dave was efficient and professional. I would feel comfortable using him again or recommending him to others.

JustSharing Y.

3/25/2013

Obscene charges for any work they do, large or small jobs. I (regrettably) was lured in to use them by their yellow pages ad and the sales pitch that they will give us one year free of no-charge service calls. Meaning, if we called them out to do an estimate or any kind of work, they would waive the normal trip charge for the next year.

Let me start out by saying their employees are uniformly pleasant and professional, both in the office and their technicians. But that is where the excellence stops. Hard.

Our humidifier was not working. The technician spent over an hour looking at it and finally announced the electrical connection inside our humidifier that powers the unit was dead. Even though the unit is only a few years old, and I wondered how it could be dead in that short a period of time, we went ahead and scheduled him to come back and install a new one. Without going into all the details which would make this review even longer, suffice it to say we got ripped off and only now are realizing it after getting estimates from two other plumbing companies. Not only did we get robbed, but the guy took hours upon hours to install the new one AND ruined our house thermostat in the process. He said the new one he replaced it with was at no charge due to it being his own fault but now I wonder.

Back to the charges: over $1300 all in for this new humidifier. Other plumbers quoted in the $700-800. So the one free year of service calls makes up for that I guess?

Another example: before finding out how badly we got ripped off we called them to do a simple replacement of a shower cartridge. Quoted price - $350. I instinctively thought that seemed ridiculous so we started researching what was involved in doing that on YouTube. My husband who is by no means a qualified plumber or any handier than the average person, did it himself in less than 30 minutes with a $40 replacement part. He is a physician and joked that even at his pay rate we got a better deal than Applewood would have given us.

I feel compelled to warn people about this company. As stated their employees are very nice and polite, and their availability to set appointments super-fast and all the way to 8PM in the evening is great. That's not the issue. But what they charge is shameful. If you have money to throw away fine go ahead and use them. I can think of charities I'd rather give $600+ in overcharges for a new humidifier.

Jane H.

07/10/2011 12:00:00 SA

Our air conditioning system broke down late on a Sat. afternoon. We called Applewood and they immediately returned our call and set up an early morning Sunday appointment. Our air conditioning system was fixed and up and running by lunch time on a hot Sunday. The technician was professional and the office called to confirm the appointment and also called to follow up after the service call. We used Applewood because my husband has lived in Denver for 30 years and said they have a good reputation. The service was certainly prompt and professional.
Jane H.

Marilyn A.

06/07/2014 12:00:00 SA

I set up an appointment for a plumber visit due to water that had appeared on the crawlspace floor. The company called ahead to tell me the name of the plumber and he did arrive on time. That was the only good part of the service call.

Paul dismissed my observations about the water in an almost belittling manner and was clearly reluctant to go into the crawlspace to look at the water pattern on the floor. He then discouraged me from entering the area myself to show him what I had observed which I found to be strange. When I finally got him to take a good look he decided water was entering from outside at a specific location under the foundation wall and gave an estimate for remediation work that would cost $15,000! I went back into the crawlspace after he left and checked the location he showed me and found that the soil there was bone dry! OMG! He had lied to me when I asked him directly if the dirt there was wet!

Too many red flags here; I will never use Applewood again.

Went to Home Depot today and got some great advice on how to deal with the water problem.

Richard R.

06/06/2014 12:00:00 SA

No stars. Get a second estimate. Read the reviews - they are trying to tell you something.
Get a second estimate or call a company that doesn't have this many bad reviews.

Claire H.

8/21/2011

I think they take advantage of people. Especially, WOMEN!!! I would never used them again for anything! They charge way too much for simple things!!!

HIGHWAY ROBBERY!!! I FELT LIKE I WAS LIKE I WAS RAPED!!!!

Randy D.

01/07/2012 12:00:00 SA

You'll be sorry!

The business relies on overpriced parts. Expect to pay 4X what the part costs online or in a regular store.
When you complain about it they'll say.. You approved the work at the price we quoted. You're under pressure because you've got a plumbing emergency and you don't have time to shop so you rely on their integrity. Problem is:

They have no integrity.

Jonathan A.

9/17/2011

This is the second time I've used Applewood for an emergency plumbing repair: once when our main sewer line at our home backed up thanks to a root, and this weekend, when the water heater at our rental property gave out. The dispatchers were courteous and helpful, and they can always get someone out urgently, without an emergency charge. Prices can be high, but are quoted 100% accurately ahead of time.

Steve K.

2/15/2011

Very reliable and professional. They contacted me when the plumber was en route to my house and even emailed me a bio on him. I appreciated their attention to detail like wearing booties in my home. Finally, they stood by their warranty on my garbage disposal and replaced it no hassle. So they may cost more but in the long run it's worth every penny because you get what you pay for.

Becca S.

03/05/2011 12:00:00 SA

My heat went out earlier this week, had gotten a Diagnostic from another company who told me...
a)My furnace was not installed properly
b)I need a new printed circuit board for ($770) which is probably just the beginning of my problems.
c) My best option is to replace the entire furnace.

Called Applewood this morning to get a second opinion, Brian was here within a few hours, was friendly, professional, and honest.
Turns out it was just the ignitor, and now I have heat! : )

I'm so happy I called applewood, they truly saved me from being completely scammed!

THANK YOU!!!

Jim T.

6/29/2013

Applewood Plumbing Heating & Electric quoted $23,833 (not including permits and concrete repair) for a sewer replacement that another reputable company is doing for $8,500.

Oh, and they charged over $700 (including $370 to remove/re-install a toilet) to tell me they couldn't fix it. Sent a nice Thank You card though.

Criminals....just saying.

Joe Z.

11/23/2013

NO STARS. RIP-OFF ARTISTS.

Replaced our garbage disposer with a 1/2hp Waste King 9930... $103 on Amazon. They charged $912 for a repair that took about 45 minutes. Unbelievable.

NEVER AGAIN. AVOID APPLEWOOD!!

Sherry L.

1/28/2014

I called Applewood Plumbing yesterday and got someone out here the next day. Service was great and the technician was very polite and thorough. The only problem was the fee - $305 just to snake my bathroom sink! He said it would take more than an hour but it ended up being only 30 minutes. You gotta it - $305 for 30 minutes! But selling me on their service and membership was a lot longer than it took to resolve my sink drainage problem. He also said that 99% of the time it would clear up the bathroom downstairs, which did not happen. Most plumbers charge $75-$100-$150 for the job. The 1 year warranty on the job is great, but I believe other professionals offer the same.

Also got a quote to replace other units - $6,500 to $11,000 for a new furnace and as high as $1,600 for a humidifier. OMG! I got a quote for only $2,500 when I got my home inspected 3 years ago.

I only saw the great reviews on google which was probably linked to their website. Somehow I felt the need to do a second search after the technician left and found all the bad reviews on Yelp! I regret not looking on this site first. Lesson learned. I recommend getting a second quote and staying away from this company.

Dana j.

6/21/2010

Very, very professional behavior and appearance. Nicest plumber truck I've ever seen. But the plumber spent 45 minutes writing up everything he wanted to fix and never looked at the toilet!

I called to have a wax ring replaced and he wanted to do about $3500.00 worth of work on a variety of things. Roughly $700.00 to replace the ring if thats all I was willing to do.

Not for me thanks, I declined. Its kind of like having a Formula One team come over to give your 30 year old Pinto a tune up. Its over the top as is the selling! I do not want to join a plumbing membership club...I'll get some grimey, late, Joe Plumber to do it for a quarter of that.

Julynn D.

12/29/2010

Good service but EXPENSIVE!

I was impressed with the technician - very professional. I also liked that they emailed me a bio of the technician. I was extremely surprised at their pricing, however. I unfortunately did not have time to check around prior to this (no heat, cold night), and chose Applewood because one of their techs lives up the street from me and I see his truck pass my house all the time.

They fixed the furnace problem (which really was just an enhanced cleaning) and ended up costing me about $600. They also gave me estimates on things like a new carbon monoxide detector for $118 (really!?), new furnace for $5,000+, etc.

I've since done the homework I should have done prior to calling for service, and the most expensive estimate I received for the same work Applewood did was just over $200.

Kim M.

7/18/2013

I was impressed by the professionalism and customer service all up until the technician came to our house. We wanted to replace our hot water heater. I believe that they are knowledgeable and would do a good job; but, like all these reviews say, they gave a quote triple the cost of others and, no matter what the experience, I just don't think it's worth that.

But, something else that bothered me was that the technician was condescending. He told my husband and I that we look like we're 15 years old (we're 30, so young but come one, that's so rude to say). He then kept asking us if we ever noticed plumbing companies growing up in our parents' houses.... ummm no, why is that relevant aside from trying to make us feel like novices? He also was sexist to me, lumping me into a stereotype saying all you women like to boil yourselves in the shower.

Philip C.

07/11/2017 12:00:00 SA

My 80-year old brother called Applewood when he was staying at our house. We were away and out of cell range when he discovered that the hot water heater wasn't working. Applewood said they wouldn't charge extra for a Sunday emergency service call so he chose them. The technician was excellent and did great work removing the old heater and replacing it with a more energy-efficient model. The problem was the exhorbitant price -- over $2,400. This is the very high end of average water heater equipment/installs. An extremely reliable and knowledgable local plumbing company we and many others trust confirmed that they would have completed the same installation with the same equipment for approx. $1,600. I asked a manager at Applewood to provide an itemized bill to back up the generic invoice my brother paid with his credit card. I was informed that the company does not offer itemized invoices, just a book price for the whole job. The retail price online for the exact same model of heater ranged from $550-$640. Even if the company paid the full retail price (doubtful since they are an authorized dealer of the brand), that left about $1,800 unaccounted for without an itemized invoice for misc. parts and labor. The manager was courteous and offered a 15% discount (refund) off the original invoice after about 15 minutes of stating my case and the facts I researched. Bottom line: Go with a good local plumber you trust and steer clear of big area-wide plumbing companies who will charge you out the wazzoo for the same work.

L A.

2/27/2012

If you want to pay DOUBLE/TRIPLE... for your heating (and, have a DISHONEST repair man!)... this is the company for you... very expensive!!!!... Many of you already know that an ignitor is already overpriced to have replaced (which is only held by a few screws)... But, Applewood charged me about DOUBLE to start with!...

Here's my story which I sent to Heidi Hemmat Fox News 2/2012, after she did a sting on heating repair companies (do a internet word search):

Ironically, a few days before I saw your reporting on the news, our furnace stopped working around 5pm. I have my senior parent (84) living with me, so I knew I had to get the heat fixed as soon as possible... Unfortunately, I called Applewood who said they were waving the trip charge at the moment, so I thought that would be a good (economic) thing... When he (Charles) came over, he said it was the ignitor (which I suspected, as I had the ignitor go on the heater a little over 2 yrs ago)... He told me it would be over $300(!)... (I had paid $180 2 yrs ago)...

Since my mother was cold in the house, I told him to go ahead and replace the igniter... He then started to find other things 'wrong' with the furnace, but the one that really got me (just before he left) was that he said the motor was going to fall off and I needed to replace a box... right away... that would cost me an additional $300... I told him I would wait... My total for that evening came to ~$620.00.

The following day I called Builder's Heating and Plumbing and told them what I was told about the motor... They inspected it with a free courtesy call, tightened the screws, and told me the motor couldn't fall off, since it slides in and out... (in other words they were very suspect about who told me this)...

Soonafter, I got on the internet and saw what other people had said about being ripped off by Applewood... To say the least, I am disgusted and irratated that companies like Applewood (and, AAA)... are out there ripping off people... not only for myself, but especially for senior citizens, and people who are struggling during these economic times.

You can imagine how surprised I was to see you were doing a sting operation on heating companies on tv just a few days after I used them!... What really surprised me the most in your reporting, was that you said the WORKERS GET A COMMISSION (!!) on their work (no wonder they rip off people)!

Thank you (Heidi) for doing this sting and alerting the public... awesome reporting!

P.S. I wouldn't even give Applewood one star rating, but there isn't another alternative on YELP.

P.S.S. I've also heard that companies have hired other companies to 'clean' up bad reviews on the internet... so, heed other people's 'high' opinions (you never know who they are)... they can be a friend or relative or hired to say 'good' things...
... Check out television station stings/reviews also...

Note to Applewood/AAA...: Do you really think people are so stupid... I hope all this truth gets around Denver soon!... so, you won't be around much longer.

Elizabeth E.

12/10/2012 12:00:00 SA

I wrote this reply to Applewood today:

Kelly,

Clearly your statements/response regarding Applewood's ethics are not in alignment with my direct experience with your employee. In fact - you are calling me a liar by your statements. How dare you? The events occurred as I described. Own it. Deal with it. Your blame and excuses do nothing to dispelled what transpired at the hands of your employee. I'm always amazed by the smear tactics and diverting attention from the truth others will take in order to avoid responsibility.
As an organization - you should have apologized, investigated so you could find out which technician came to my home and then deal with him. That's taking responsibility. But clearly those are not values Applewood truly has as demonstrated by your response.

Montana F.

08/04/2012 12:00:00 SA

Applewood is a really great plumbing company. They are very professional and do great work. Our plumber was Chad and he was really helpful, fast working and had a great personality. He made it easy and I would request to have him again!

Sonja G.

11/29/2011

Applewood was one of the better company's, I have used. They are open late, they were on time and called to let me know they where on there way. Jacob was very professional, understanding my wants and needs. He didn't try to over sell me on things that I didn't need to replace. He fixed my furnace in a very timely fashion, was very nice about making sure i din't have any questions. I will call Applewood again & again!!!!!!

Jodi J.

4/19/2011

After the electrician left from doing the initial estimate, I received a follow up phone call asking me if I was pleased. I said sure, though I wasn't, the quote was very high.

**She offered me a $25 voucher if I posted a positive experience online!!!!!

Really??? Not cool. So, when reading any positive ads, keep in mind that they were paid $25 to do it.

M S.

03/02/2015 12:00:00 SA

Total hacks. Clearly they are sales people. The opening line from the salesman that came to look at the gas fireplace at my house, if it is the valve, it is like a thousand dollars. I already have a quote from a competitor for $248. Give me a break.

Katherine C.

09/08/2011 12:00:00 SA

Just as an update, here- we are now selling our home and needed some service receipts from applewood for the sale terms. They had them emailed to me within the hour, making my life a world easier. If you value quality customer service, this is the only way to go.

gloria w.

11/09/2011 12:00:00 SA

We awoke this morning with a feeling of dread. The house was cold. Went downstairs and couldn't get the heat to kick on. I immediately pulled out the phone book and when I saw Applewood, I remembered I had seen their trucks in our neighborhood so I called.

To my delight, they had an early morning opening. I was surprised and pleased when they asked if I would like them to send a photo and bio on the repair person who would be coming. Wow!

Chris showed up right on time and within 30 mins. had the furnace up and running. Turns out it was just something minor. He was friendly and took a look to see if there was anything else I should be aware of.

I would definitely recommend Applewood for all your service needs.

Sincerely,
Gloria - Auror

Penny H.

6/29/2012

Had I read the other reviews prior to having Applewood out, I would have gone running! Unfortunately I spent $209 for ABSOLUTELY NOTHING!!! Good thing I had a $37 service coupon and they waived the service fee (because they were two days late) or I would have spent $275 for ABSOLUTELY NOTHING!

My central air conditioner has been broken for about a week and a half. The first day it happened, I called my once a year AC service guy to come out and look at it. He discovered the problem was the 'contactor' and called in a part for me to pick up at the HVAC supply store. He was busy and recommended that I have my electrician install the part. So I did that. Unfortunately, that didn't fix the problem. I asked him if he knew an HVAC guy. Not really knowing anyone, he recommended Applewood because they were big, well known and would probably guarantee their work.

We set up a date, that they had to postpone because of the heat wave and everyone's AC breaking down. Two days later the serviceman knocked on my door. He said they were waiving the $29 service call fee because they had to postpone the appointment, but it was going to cost $24641, minus the $37 coupon, a total of $209.41, to determine the problem. At that point I was willing to pay the money because my family and cats were desperately hot!

He determined it was the contactor that had been installed 'improperly' by my electrician and the cost to replace it would be $622.48, unless I joined the club for $198, then it would only be $531.60.

Because I had just bought the contactor (a $25 part) and seen my electrician install it in about a half an hour (if that) I realized that I was on my way to being seriously GOUGED! When I mentioned to him that it was a $25 part and that it would take 20 minutes to install, he lifted up this manual and said, I only charge what's in the book. He must have taken me for an idiot! I wrote a book too and know that anything can be put in writing. I imagine some 80 year old lady might fall for the book trick, Ohhhh . . . well if it's in the book, then sure!

By the time he left my house he claimed the AC was working (he had messed with the thermostat) and not put in the contactor part he had wanted to. Somehow, the other part was working, although according to this guy, **compromised.** All I know, is that there was no cold air coming out of the vents and that when I turned off the thermostat, my AC did not shut down -- which was the reason I had him come out in the first place!

Aruuughhghghghg!! Kill me if I call Applewood again!!!

Nate W.

2/15/2013

Awful. Zero stars. I have called them for estimates several times. I have since stopped.They must have broken calculators at Applewood because they routinely overcharge at least 3-4x more than other companies. COMPLETE RIPOFF! If you are going to get an estimate from them, please do yourself a favor and get a second opinion and you will see how astronomically high their prices are for no reason other than to dupe people who don't have any idea what things should cost. There are other good companies in the Denver area, do not use Applewood.

Gloria R.

2/23/2013

If you want to throw your money away go here. I bought a house that needed a showerhead and knob installed. The guy messed up and did it three times before he got it right. Two months later the knob broke and they wanted to charge me $1300 to fix it! So much for garanteeing your work! I thought they charged lots because they were a quality company! This is robbery!

David L.

5/16/2013

I never write reviews but they forced me to. They are ABSOLUTE CROOKS! They wanted $5000 for a water heater that should cost $1500 or less and $900 for changing a garbage disposal. New disposals are $100 and take less than an hour to put in.

Oh yeah they are really nice. I would be too if I was getting $3500!

Brian P.

1/19/2016

Applewood plumbing overcharges for their services by nearly 200% on everything from diagnostics to replacement. I had them in my home to inspect a furnace and water heater and in both cases they stopped short of completing diagnostics and wound up charging me over double what I expected. I have heard numerous reports of elderly people in my community being run over by these scam artists. DO NOT TRUST APPLEWOOD. YOU WILL BE ROBBED BLIND. Also beware of false reviews on this page that CLEARLY fall outside of what the normal response is for these guys. They are clearly trying to whitewash.

Louis F.

1/13/2016

Bait and switch tactics! Consumers should be advised to steer clear from this company.
For us, the bait was the seemly honest technician showing up at the door, offering somewhat worthless free advise. If your central heating unit quit working while the outside temperature is 18F, and someone shows up and was offering to run a electrical diagnostics at a reasonable rate of about $150 (labor + service call charge), you take the bait. After the diagnostics bait comes the switch. Once the consumers gives the authorization for the diagnostics, the dishonest business practices starts to reveal itself. There were never a report that came out of the diagnostics for us. The technician may or may not tell you what is really wrong with the system, in case you decided to fix the minor problem yourself once you know what is wrong. For us, it was a heat sensor switch that delays the fan to turn on while the natural gas is going through ignition. It is a very low tech switch that's been around since people are installing heating at their houses. This switch costs $17 to $60, depend on where you want to buy the part. Applewood charges $599.25 with parts and labor. The labor involved with the installation is 2 sheet metal screws, and the switch is accessible directly at the front panel (no obstruction to the install).
I was not home at the time. When I ask the technician what he did and where the part was installed, I sensed a made-up story to hide how little work it was involved to install the switch. The technician mislead me to think the work was all done internal to the heater, which was only partially true but certainly no the the extend he made it sound like. I did the research based on what the technician said was replaced and the part that was actually replaced. Looking through the work order/receipt, there is no way anyone could tell what was actually done unless you happen to know the Applewood company task number code. The parts that was used was purposely mis-spelled with FAM St for the CAM-Stat switch. When I call the office, the clerk agrees that they are not the cheapest in town, but could not tell me what the technician did based on the work order on file. They have agreed to have a manager call me back to get it straight. I have waited 5 days (3 working days) and have heard nothing.

Jessica D.

7/20/2014

Total rip off! Our water heater's pilot went out and my husband tried to light it and couldn't. We called Applewood (stupidly not looking at these other awful reviews!) and a SALESMAN came out for $29 to give us a quote for a new one... over $3000!!! He took one exterior look at it, said it was ready to be replaced and refused to discuss any repairs or other solutions! We wrote him the $29 check, he left us with his quote and then my husband tried to light it one more time and it lit! The SALESMAN didn't even try to light it. It's still going strong two weeks later! I don't know how they are still in business after reading all these people who have had the same experience as us. Shame on them.

Sax M.

07/10/2014 12:00:00 SA

I paid Applewood $300+ for 15 minutes worth of work. That comes out to about $1200 an hour. We were quoted almost $1350 for something a handyman is coming to do tomorrow for $170.

Kindra M.

12/02/2013 12:00:00 SA

We are getting ready to sell our home and one of the items in the inspection report we need to resolve is a cracked sewer pipe. The buyers hired a plumber to come out and inspect the pipe and provide an estimate to have it fixed. Their estimate $250 however they were located in Thornton and they were going to charge us more because of how far we live (Parker). We called Applewood to come out and their quote was over $800!!! I laughed and when I asked why I was told that is just what his book told him to charge. Now I realize I had asked Applewood to come to our home a few years ago to look at our air conditioning unit and we were told we needed an entirely new AC and it would cost us $1000! We ended up fixing it for a $40 part through another company.

This company is dishonest and unethical. The fact this has happened to us twice shows it is how they choose to run their business. They did refund me for the service charge though. I encourage anyone to work with their customer resolution department and ask for a refund if you have a similar experience. Their customer service on the phone was very good.

A.d. D.

11/26/2013

OMG - I am stunned at the reviews of this previously well respected company. What happened? I too had a ghastly experience with a tech who insisted that 6 year old furnace needed replacing for $5,000 - when in fact, according to 3 other companies, all I needed was a new computer board for $300.

He even had the nerve to schedule an appt with his electric team to come over later that evening (6 ++) to estimate what was needed for new installation - when - at no time - did I even entertain the idea of a new install.

James R.

2/15/2010

I had Applewood come out today to fix a minor plumbing issue. I'm new to the area and choose them based on the previous work they had done on our house.

The technician they dispatched was on time and new what he was doing and was able to repair the leak very quickly and promptly.

the most memorable thing about the service was after I scheduled and they had assigned a technician they sent me an email with the Technician's picture and licenses. it was very reassuring to know who would be in my home doing work.

They were reasonably priced, I will be using them in the future.

Toby S.

08/11/2010 12:00:00 SA

Called Applewood because they had a 50% off drain cleaning in the
Denver phone book. Asked them to come to a rental with a kitchen drain that was blocked. I had tried to clean it with my own 15 or 20 foot snake, but no luck. Applewood came by, said that I needed to have a clean out installed, that they couldn't really run a snake in the pipe like I had done about an hour before. They wanted $470 to fix the plumbing so they had access to a clean out and...get this...$311.00 to run a snake!!!!!!
I asked them to leave my property!! But they were nice enough to charge my card $49 for their troubles.
Called another, small plumber. They came to work on the problem. Flat rate of $149 to run the snake. Other problems were discovered, but still the total bill was under $400!!
Applewood are thieves! Never, ever call or use them!

K K.

02/11/2011 12:00:00 SA

I am a real estate agent and needed to clean, inspect & certify a furnace for one of my properties that I was trying to sell. The only gripe I had was the fact that I could not get a price quote or even an estimate of how much it was going to cost me to certify the furnace. For the life of me, I am still unable to understand why? I needed to have it done so I had to have them come out anyway. They were on time, and the technician did a meticulous job at inspecting and cleaning it. He even went the extra mile and helped me with an unrelated problem on the H2O heater! For anyone who is curious, it costs about $250 for a basic certification.

Steve H.

4/20/2011

Had them come out to RnR a leaky faucet. Bought the part at HomeDepot. Estimate to install the faucet and replace a washer in a supply valve for a second sink....wait for it....$438 !

Estimate to replace a leaking pipe running to a separte sink $308. They don't work by the hour, but bid the job. I can understand a service fee for the travel but at this rate the guy was making over $300/hr.

We went for the faucet, but over $700 for two small jobs. They are off our list.

Robon e.

7/30/2011

Ok so they did fit me in pretty quick but a 65.00 trip charge and services started at 150.00 and go up from there. And then repair was 950 +

They are a flat rate company so if it takes 20 min if 20 hrs it cost the same.

Could work in your favor or could put lots of cash in their pockets.

There are better prices and services out there!

They really just want to sell and install new equipment

Ashley D.

10/26/2011

I had a clogged toilet and was fearful that there could have been a toy flushed down said toilet. I was honest and up front with the tech and he told me that he would try to just augment it first because if there were a toy flushed down he would have to take the entire toilet off. He could have been dishonest and told me he was going to have to go that route but he didn't, the first thing he tried worked and we have a flushable toilet again. He was very professional and quick. Told me how much it was going to cost before he ever even started. It was a good expereince for us.

John C.

12/21/2011

I've used Applewood several times and the service is always excellent. It is true they don't give their services away, but I do like the peace of mind knowing that the scheduling folks and service techs are well trained (that doesn't come without a cost folks). Sure the company probably provides incentives to offer the membership and other services but so do plenty of other professionals including dentists and doctors so what's new?

For me it's all about quality service and peace of mind when it comes to HVAC, plumbing and electric, especially this time of the year.

Debbie K.

04/09/2012 12:00:00 SA

I've been told that as part of their training, these guys are sent to sales school when they're hired. I can believe that. We had what turned out to be a minor plumbing problem with one of our hot water heaters. Danny from Same Day Plumbing repaired it for the price of a service call, around $60 or so. Applewood Plumbing wanted to sell us new water heaters and install them for around $7500.00! We just gave the technician a look like, Are you nuts?

We were new to the area last summer. We did have Applewood install one of their new central air conditioners. We paid over $12,000.00. I suspect that work could have been done for considerably less, although we didn't get other estimates, so I don't know that for sure.

Applewood probably knows how to install and repair, but they do it at an incredibly ridiculous price. We had previously purchased their club discount. We won't be using it. These guys are incredibly EXPENSIVE!

Stephanie S.

12/16/2012

Let me tell you some things about Applewood.

Their call line is very friendly and helpful and they schedule a plumber/electrician very quickly. BUT YOU WILL PAY FOR IT.

I have had a string of electrical and plumbing issues in my old house. I had Applewood in several times and I can't complain about the job they did (the quality of work is not the issue), however now that I have been educated by friends and other plumbers I have discovered that I HAVE PAID WAY TOO MUCH. In addition, they sold me several additional services that I didn't truly need at this time. After this recent job that would cost around $13,000, I finally became a smart consumer and got a second opinion. This supposedly broken line that Applewood said would need to be replaced was just clogged with tree roots. So not only did they convince me to get extra work, but they would have charged me MORE THAN DOUBLE from the bids from other plumbers.

I regretfully paid Applewood for the work they have already completed (about $4500) and I had another plumber finish the job. The other plumber I hired I highly recommend - Zane Michalko Plumbing (720-620-4177).
Applewood made off with some of my money, but at least Zane saved me from them taking it all.

UNLESS YOU HAVE PILES OF EXTRA MONEY TO GET RID OF, STAY AWAY FROM APPLEWOOD.

Lesson learned

Joel S.

12/27/2012

Do not call this company. Do not even get an estimate. It will be a waste of money since, as you can read from many of these reviews, they will gouge you, resulting in adding their $29 estimate charge to the bill of the legitimate plumber you will be forced to call. Also, ignore the glowing, cherry-picked reviews on Applewood's website.

I had used a very good local neighborhood plumber (Abode Plumbing) for many years but he recently closed shop forcing me to search for a new one. I usually am very good at reviewing service before calling but was in a hurry and unfortunately called Applewood. I subsequently discovered Applewood uses their service people as an extended sales force, training them to inflate and add unnecessary charges, such as warranties that already are provided by manufacturers. They have even had service people quit because they were forced\asked to act in such an unethical manner.

We had an older hot water heater that needed to be replaced and I got an estimate from Applewood for $3,000! Unbelievable. I vaguely remember having it replaced around 10 years ago for less than $1,000. The serviceman said there was a warranty provided by them included. But he refused to break down the estimate into line items from which I could determine the labor, parts and so-called warranty costs. It was some kind of book price. In a past career, I worked in field service for 20 years and have never seen such an unprofessional estimate

Of course I refused the estimate and reaffirmed on-line that, at most, a hot water replacement should cost no more than $1,200. Wow, somebody at Applewood won't have their Christmas bonus supplemented by me!

I then went with Zane Michalko Plumbing, in large part, due to their high marks on Yelp for both service and integrity. What a difference. The estimate\cost was a flat cost of $950 and they followed up with the good service I was accustomed to from my past plumber. I highly recommend Zane Michalko plumbing.

Mark R.

02/04/2013 12:00:00 SA

NO STARS. Wow what a bunch of crooks. I called to have my 7 yr old furnace serviced and looked over this past weekend. The technician came by and after an hour comes upstairs and said we needed to talk about a few things. He presents me with an estimate for $1400 worth of work he thinks needs to be done. Says my duct work is incorrectly sloping ($700) , my ignitor is on the high end of allowable and will need to be replaced eventually ($350) and my filter is undersized for this size of a furnace and that whole encasing unit needs to be replaced ($350). This system is 7 yrs old and only runs from Oct - April since there is no A/C unit with it.

I was SHOCKED. I looked through the manual for the unit, and did a few simple measurements to my cabinet and what do you know, THE SIZE OF THE FILTER I USE IS FINE AND IS IN LINE WITH THE SIZE OF THE AIR OUTPUT VENT!

I called Steve at Express Heating and Cooling in Arvada and he came over first thing this morning. He is not only certified by the NCTE but is recognized by the BBB. He completely disagreed with Applewood and as a matter of fact came back and said it is working very very well and the unit looks almost brand new.

NEVER USE APPLEWOOD!!!! THEIR BUSINESS MODEL IS TO GO INTO EVERY HOME AND FIND AT LEAST 3 THINGS THAT NEED TO BE REPAIRED ASAP AND UPSELL YOU TO RIP YOU OFF!!!!!!!!!!!!!! Meanwhile, the tech was a jerk and never once offered to even walk me through the work he was doing to see what his recommendations were.

WHAT A BUNCH OF CROOKS. I saved over $1300 by using an honest small businessman. I recommend everyone that reads this does the same.

Pete H.

04/01/2013 12:00:00 SA

DO NOT use this company. They came out and inspected my hot water heater. Its 12 years old so I figured it needed to be replaced. The guy was nice enough. They quoted me $3200.00 for a 40 gallon water heater installed That is not a typo $3200.00!!
The thing costs $400.00 for just the water heater. So $2800 for install???
What a joke. I got it put in for $850 the next day by an honest company.

DO NOT use this company - they are a ripoff. You wonder how they sleep at night.

Jeff R.

5/30/2013

Wow, I am so pissed. My wife called Applewood today to fix our A/C. They came and cleaned it for $272.96. Yes, they cleaned it. To be fair, it fixed the problem. The $300 charge, however is ridiculous.

This is the first review I have written about a company online. I'm pretty easy going and understanding of typical customer service issues. They are purely taken advantage of people - as the other reviews have said - crooks.

James Y.

7/17/2013

Stay away from this company they are unethical. I am now aware of 3 indicents where they significantly overcharged or proposed unneccesary repairs. Unfortunatley I did not become aware of the other two prior to them getting me.

In short they came out to repair my AC, They charged $900 (their intitial proposal was $2,000). The unit brokedown just a few weeks later, they came back out and said it was a new problem and proposed a $3,000 solution (understand the unit is only 2 years old). I called another company who repaired the first problem they supposdely fixed (which they charged me $900) for only $220. The unit works perfectly.

Becky B.

7/31/2013

I am very disappointed with my experience with Applewood. Yes, they are on time and yes they are very friendly, but I felt like I was getting totally ripped off and I found out that I was.

I had a leak in a metal mesh hose that connects my water heater to my water line. I called them and they came out within a few hours. The guy quickly diagnosed the problem, mentioning that he would not just replace the hose with the same part, he would only upgrade it to copper as that would last longer. When asked for a price, he quoted me $414.95 to replace the part and install it. Looking at the piece, I couldn't believe it. It looked like an easy part to just pull off and replace. I told him that the price seemed high and he went on and on about the book and how the prices are set and fair and that is why they have the price book, so they can keep things consistent. He also said because it was copper and it would take him an hour and half, I was paying for the better material and his time.

I told him I was going to think about it, paid the $29 service fee and sent him on his way. I called a friend of mine who is a general contractor. He was shocked when I told him what they were trying to charge. I met him at Home Depot and bought a new part for $8. I bought the same one I had (which Applewood wouldn't give me), but they also had the copper hose for $12. Yes, $12 for the more expensive copper. My friend came to my house and installed the piece in less then 5 minutes. It was as simple as unscrewing the current piece and screwing on the new one. I could have done it myself had I know how easy it was and I am not very handy.

I was so appalled to realize that the part was so inexpensive and the quote from them was so high. I honestly never write reviews, but felt like it was necessary to warn other people. I will not be calling them again.

It is such a shame to find out they are over charging by so much. I am inexperienced when it comes to plumbing and heating and I want to feel like I can trust a company to come out and give me solid advice and quote a fair price. Applewood is not that company.

Monty M.

1/22/2015

Sure they were punctual, good communication etc, and they diagnosed a few problems correctly on my furnace, but they also made up at least one issue- a gas leak!!- in order to convince me to buy a new furnace, not to mention other future potential issues. LAME! So now in my mind, their technicians fall into the shady salesman category. I understand the furnace will need to be replaced, but I didn't have a budget for a new one- especially their budget!- and needed it fixed.. And so I got it fixed for way less with the correct OEM parts! I'm sure they do very good quality work for what they're asking, but everyone hates feeling taken advantage of, especially on issues that are intimidating to fix oneself.

Claudia A.

7/24/2014

Beware! The drain on my kitchen sink had a small drip and this was not on the garbage disposal side. I called for a repair man and they sent someone promptly. However, he told me that the cost of the drain basket part alone would be $527.00 and that did not include labor. Knowing that that would be a huge ripoff, I asked the man to leave as I was aware that he would next attempt to sell me an over priced repair package. I went to the local hardware store and bought the part for under $40.00. I made the repair myself in about 30 minutes. They also installed a furnace for me two years ago. I would not pass inspection and had to be reinstalled. That, too, was overpriced. I would strongly suggest avoiding this company!

Bill F.

9/13/2013

So many fake reviews here What the hell. If you can spam fake positive reviews to counter the negative ones, how can yelp reviews be helpful?

Anyhow, Applewood quoted me $750 to repair my disaster electrical. 20 minutes later, he was finished. What??? And in the 20 minutes, that is unloading, loading his truck and taking a phone call.

Crooks!!!!!!!!!!!

Will K.

08/09/2017 12:00:00 SA

Beware! If there were zero stars, that's what Applewood Plumbing would receive from me. I called regarding a leak on a 1/2 pipe attached to the hot water heater and was told the repair was under warranty as Applewood replaced the expensive, high-end heater in 2015. Knowing that,I scheduled the repair for the next morning and I cancelled my usual plumber who charges half as much. They came out and charged $500 for the repair, saying that they didn't change this pipe during the 2015 install. With a disabled infant at home and no water, I didn't have the option to try and reschedule with another plumber... Although the repair man was on-time, polite, and professional, the headquarters staff is disingenuous and not upfront/honest. They could have had a valued customer for life if they made this right, but instead, they are willing to do/say anything for a buck! Save yourself some time and money and go with an honest, upfront, and trustworthy company.

Joy D.

05/05/2015 12:00:00 SA

I contacted Applewood after receiving their email promotion for a new thermostat. Though Chris was very personable and helpful, I was shocked when told the price - $350! I am pleased with the thermostat, but not sure I would call them again, especially after reading other reviews. Live & learn!

Larry L.

3/22/2011

Crazy expensive!

We needed about 10 feet of gas line run for a new gas dryer. Applewood sent someone out to do an estimate and pointed out they would waive the cost of the visit, which I guess was nice, but I had other companies come out that don't charge for estimates in the first place...

The tech was friendly and professional. While he was checking things out I asked how long he thought it would take to do the job, and he said a couple hours, maybe three. He went out to the truck to work up an estimate, and I almost choked when he came back with $946. So are we looking at $300 an hour for labor, or gold-plated pipe, or what? We got a couple other bids that were under $300, and eventually got the job done for $225.

Kirsten M.

01/12/2012 12:00:00 SA

You'll be sorry.
This plumber marked up a part on my furnace by 400% and then charged reasonable and customary installation charges. It all seems so reasonable until you look up the price for the part online. When I asked about it, they said that I approved the estimate and that I'd have to live with it.
Attitude 1 Star
Work 4 stars
Price 1 star
Overall, you should just move along to another plumber. You're sure to be ripped off here.

-Kirsten

Sasha K.

03/03/2013 12:00:00 SA

I agree with everyone here who says avoid this company. Something was wrong with my furnace and they came on the same day. They waived their fee because we were neighbors, which I thought was great. The gentleman said there could be one of two problems, but both would cost about $700 to fix. However, he recommended replacing the furnace because it was so old and new regulations regarding energy efficiency would go into place raising the costs substantially in the next year. If I'm going to spend 700, well another grand to replace a 20+ year old furnace would be reasonable.

However, this guy quoted us over $6000 for an 80% efficiency furnace, which sounded out of this world. I started doing research on the internet and couldn't even find the furnace he was going to install, but saw the average costs were around 2500-3500 for what our home needed. The next day, I called several other people in the area and received the same quotes: between 2500 and 3000. Of course, I went with the other guys, paid $2600 for a new furnace, and everything has been going smoothly. All for 1/3 to 1/2 the price of what these Applewood charlatans would have charged. Funny enough, they offered to knock $250 off their quote to try to keep my business. No thank you. Apparently this is their reputation in the community of AC and heating service providers too. I will never call them again nor would I recommend them to anyone.

Mike M.

12/13/2014

Scheduled an appointment for Saturday December 6, 2014. The firm's dispatch representative called 30 minutes before our scheduled appointment to inform us that the technician was delayed on another project and could not make the appointment. We rescheduled our appointment for Saturday December 13, 2014. Again, 30 minutes before the appointment window we were called by dispatch to inform us that the technician was delayed on another project and would not be able to meet the scheduled appointment time. The dispatcher asked if we would like to reschedule later in the day to which we responded with a resounding NO! We will not do business with service companies who do not respect or value of the time of their customers, particularly commodity service providers where competition is plentiful and more than willing to meet their commitments.

Bob L.

02/05/2015 12:00:00 SA

Had a small gas leak in my flex gas line going from my furnace to the main gas line in the basement. Call Applewood. They sent a tech out, nice guy, and it took him 5 minutes to find the leak in the 18 flex line. The shocker was the estmate to replace the line. Over $500.00 with all the extras and Club Memberships to pay for.Just to replace the flex line ($26.95 cost at Home Depot) itself they wanted $240.00!!! Unless you have endlless money to throw away, Don't use these guys, they will try hard to sell you all kinds of extras for a $100. job. I will never call them for anything again!!

Dianne Y.

1/27/2017

So after reading other reviews, I was a bit nervous about calling Applewood but I had such a great experience that I'm so glad I did! We had water backing up and coming out from under the kitchen sink. It was obvious it was more than just the leaking value because it was a lot of water and it made me nervous to have to wait. I called 3 other companies and no one could get to me today. So I called Applewood and they not only came the same day, but I got a call and said they could come earlier than arranged. Awesome. As far as pricing goes, yes, I do think some of my charges were a bit much (snaking was competitive but valve replacement was a bit high) and I could have saved if I were to do it myself - but here's the thing - I'm not going to so I know I'll be paying for labor. So Filipp came out and did a fantastic job. He was polite, professional, friendly, knowledgeable, patient (because I had a lot of questions), and competent. I wouldn't hesitate to recommend him or Applewood because they FIXED THE PROBLEM WITHIN HOURS! Thank you Applewood and Filipp! (Oh, and Filipp did an awesome job of cleaning up too - I really appreciate that.)

Rod S.

7/14/2015

so first off they are very friendly and professional, the tech I got was extremely nice and knowledgeable. BUT, you may have noticed the pattern already, the estimate I got was INSANE. I mean like sitting in the corner eating your own feces insane. I did my research on the project, he was even surprised how much I knew. this was to run a very short gas line for an appliance. I talked to some people who literally paid half to have a 120' 1 line trenched to another building than they wanted to charge me to run a line within a room that would maybe be 6' said and done, that's zig sagging around my heater otherwise its way less than even that. afterwards I researched the parts cost now that I knew every single thing it would entail and the only conclusion I can draw is their labor rate must be like $1000 an hour. I say that in a joking way but that's pretty much what my estimate was saying. and you have to pay for the estimate so its basically a waste of your time unless you do want a real good evaluation of a job, make sure it will be up to code, so you can then pass on to someone cheaper or do it yourself.

Eric C.

3/23/2015

Talked to two customer service reps and asked do you remove and install double wall ovens? Both said they could do this but not haul away the old unit. I said I was fine with that. Two hours before their scheduled arrival they called and said they could not make the appointment. When I questioned more about the installation, I was told they do not install double wall ovens - only wire them in. How can you wire one without installing it??? The people that answer the phone have no clue as to what is going on.

rachel b.

12/03/2010 12:00:00 SA

When our furnace from middle ages crapped out on us, Applewood saved the day! Chris has been to see us twice (once in the summer to help with our ancient AC) and again this fall to help us with our furnace, which was blowing cold air. He really took the time to explain what was wrong and showed me how to help myself at both visits! How to check & replace our air filters, what to look for and how often, how to operate the new pilot system on the furnace (which I had never seen before), and lables on our equipment were just some of the things he was able to help with. I am grateful for Applewood's prompt service (they're quick to respond) and their professionalism. With our extra old stuff in the furnace closet, I'm glad there is a company around town that can help us figure it out, fix it and make sure we're safe and comfortable! Thanks guys! :)

Dainne F.

02/10/2017 12:00:00 SA

My elderly uncle of 83 had a water heater burst on him, his care giver called Applewood. This happened on a Wednesday, I went to see him on Sunday and was so disgusted by what I saw on the invoice! The water heater was replaced to the amount of almost $2100.00 not to include the electrical bill for the disconnect. They installed a 50 gallon water heater in a home where only my elderly aunt and uncle live in a small home. First of all it was never offered to install a smaller unit, ( the water heater that was replaced was a 50 gallon and was installed when my counsin's still lived at home over a decade ago). My next issue with this company is they sold my family members a maintenance agreement to the tune of another $195.00 which gave them a whole discount of $29.00 but cost them the $195.00!!! The maintenance part includes furnace and A/C check ups, if the tech was about the homeowner it was CLEARLY visable they have electric baseboard heat and live in Morrison so they have no need for A/C! The final part of my disgust is that I work for an HVAC company in the Springs but we are not licensed in Denver but I know our cost on this water heater from our supplier is $568.54, even with our labor charges, markup and permit fees we only charge $1408.20! I cannot believe this company has any integrity with deceiving elderly people the way they did my aunt and uncle!

Cassandra D.

02/10/2015 12:00:00 SA

We used to love Applewood plumbing. We had no idea that it was only one employee that was great. He came out numerous times, was very friendly, didn't cost too much and he did a great job. But then it went sour within the past 6 months.

First off, they don't do quotes. Don't bother asking for one. So if you're SOL and they won't help you, you're still going to have to pay a fee just for having them out there.

Second, they ask you how you'd like to pay. Cash? Credit? Well if you're paying cash, you won't know how much you're supposed to pay since they do quotes. Also, they don't carry any change except what they have in their own wallet.

Our last two experiences have been horrible. We had issues with our dishwasher and thought it may be an issue with our pipes because it wouldn't drain. The guy said I don't do appliances and left without even looking at our pipes. We went to a different company and he got it to drain but he said ultimately it may be an issue with our disposal or pipes since they were connected to the same pipes. So when our dishwasher refused to drain again, we contacted Applewood once more to see if they could install a new disposal. They came out and said it would be $750 for a new one. Well, $750 if you're an Applewood member. If not, you're basically looking at $900. Do they have cheaper options? Not on hand but they do have more options that only go up in price. RIDICULOUS. No thank you. So he left and we still had to pay a fee since he came out. Going to another company. We used to love Applewood but just forget it. Tossing out our magnets, writing this review, and moving on.

Jason Z.

9/15/2014

I called Applewood because the pipe that drains my kitchen sink/dishwasher was leaking. Technician came out and determined that the leak was from a crack in the pipe approximately 3-5 inches from where the pipe enters my basement (basement is not finished all plumbing is easily accessible). No leakage in the sink cabinet, just from the portion of pipe in the basement. The Applewood technician proceeded to explain to me that since the leak was so close to the basement ceiling, he would have to cut a hole in the back of the kitchen sink cabinet and replace the pipe that is in the wall that goes down into the basement. I asked the technician for a quote. After approximately 15 minutes he came back with a quote for $1300, including their lame service plan. Paid the technician the $29 service call fee and told him I would need to get another quote. Called a local plumber recommended by my wife's cousin. He came out, took a look at the pipe and said he could just replace the broken portion in my basement for $200. When I mentioned I had another plumber out who wanted to replace the entire pipe in the wall to the tune of $1300 and leave a nice huge gaping whole in the back of my cabinet for me to repair or pay to repair, he asked who it was. When I said Applewood his reply was I am surprised they didn't want to remodel your entire house. Here it is approximately 45 days after the repair and everything is working like a champ, also the local plumber ended up only charging me $170 for the repair since it didn't take as long as he originally thought!

My takeaways from the experience: 1) Do not do business with Applewood, they are a hopelessly unethical, pathetic excuse for a company 2) Shop around, get multiple quotes, talk to friends and family 3) There are still some good, honest, ethical contractors out there 4) Since Applewood is A+ rated by the Better Business Bureau and on Team Dave Logan it shows me those credentials aren't worth a booger 5) The only conclusion I can draw concerning those that have given Applewood a positive rating is that they are either clueless or were gifted something.

Not sure how the Applewood ownership/management can look in the mirror and feel good about themselves. You can provide a needed service, make a comfortable living and not resort to shafting people.

Hopefully this review will help others from getting duped by this shameless company.

Wesley S.

4/22/2014

If I could give a half or a quarter star I would do that for this company. I wanted to wait till after the winter season before I typed this so I would not jinx my furnace so here it goes. They showed up at my house to see about fixing the furnace which was not staying on. The tech and I go down to the crawl space to look at the furnace and he tell me that the exterior modulator needed to be replaced and it was going to be $430.00 to fix it. I explained that I am not a mechanical engineer but that price seemed excessive to replace a part that was held on with 2 screws that and only the size of a hockey puck. He said look this is just what they tell me to charge. He then went on to say that my furnace was cracked and it would need to be replaced also and had the nerve to ask if he could get started on that 6-7 thousand dollar fix! As it turns out the hose was slightly pinched and it was not getting pressure. I took the pinch out of the hose and my furnace performed flawlessly to get me through the 13-14 winter with ZERO malfunctions. It disgust me that there are companies out there that prey on people and their misfortune. I would not trust Applewood to do any type of HVAC, plumbing or electrical work on my house.

w v.

12/08/2012 12:00:00 SA

Ryan Z. was great. He educated me on all the parts to my furnance, what makes it work, and what they look for. $99 special for annual furnance maintenance. Very pleased. Customer Service was great too - from the moment I called to after the technican left. They emailed the technican's information so I knew who would be coming into my home and they have weekend hours. Very convenient for someone who works full-time.

Jennifer G.

2/24/2014

We just moved in July, and were not used to the mannerisms of our furnace, so when we saw a $40 special for Applewood to come clean it and have a deeper look, we gave them a call. This was just last week.

Our technician was very pleasant and polite. He gave me the bad news that he felt our 12-year old furnace needed to be replaced, and that the average life of a furnace is 10-15 years. As many others have also stated, I didn't know exactly what to expect in cost, but the quote was way higher than I thought it would be.

I immediately called 2 other companies with as much or more longevity in the industry. Both quoted a price that was at least HALF of what the lowest price with Applewood would've been, and for better rated furnaces! In addition, although the companies gave me prices, they both concluded that there was absolutely nothing wrong with my furnace. Both said it was completely normal for my furnace to go through 4 cycles an hour, and predicted we'd have the same furnace for 7-10 more years. I was also informed by both that a decent furnace will last 20-25 years. It's worth it to also note that I checked all 3 with the BBB after this experience, and Applewood had the highest number of complaints in the last 3 years. One of the other companies is a national chain too and quite large, but still had 40% fewer complaints. The final company is local only, small, but been in business 30+ years and had 0 complaints in the last 3 years.

I'm all for paying extra for more value - but I think Applewood is trying to sell value that simply isn't there. I have a very bad feeling about them after this experience.

Morals of the story - ALWAYS get a 2nd opinion, and maybe don't get an opinion from Applewood. I think their aggressive sales pushes are a result of over-marketing and advertising themselves. How about, spend less money on all that, and allow your happy customers to speak for you, rather than take advantage of people.

Amy G.

05/06/2014 12:00:00 SA

My tenants failed to report a leak and my warranty on work that Applewood did had expired and it wouldn't have if it was reported on time. Obviously, I would not have liked the leak to happen in the same place, but Applewood came out immediately, repaired it, and got a cleaning crew out. They still covered it under the warranty without my having to ask. At least if it was done incorrectly, they recognized and fixed the error right away.

Laura D.

06/09/2014 12:00:00 SA

Avoid Applewood at all costs. I was a member for 10 years and thought I could trust them. I was quoted $890.00 to install a pressure regulator and fix a leaky faucet. All other bids/quotes come in at $200-$300. When I spoke with another plumber and mentioned my situation, he replied, Was it Applewood? Wow. I said, yes as a matter of fact. And he mentioned they are known for this. Bottom line: If you are not a mechanic, single gal, or have not done your research, Beware! They will quote someone who knows their stuff much lower than someone who does not. Knowledge is power especially in todays world.

Mary H.

06/09/2014 12:00:00 SA

I had scheduled an appointment for them to come out and provide an estimate for electrical. Someone called me on my cell the day before the appt and never left a voice mail. Thus, I assumed there was nothing to worry about. When it came time for my 2 hour window for the appt, they never showed up. I called them and the guy said dispatch called you yesterday because our guy called in sick. I said, there was no message. He said, the notes say your voice mail wasn't set up. Needless to say since they never called me again to cancel or reschedule, I will never use their services. They could have at least called a second time after not being able to leave a message or talk to me. Not good customer service.

Suzie S.

7/30/2012

I wish to publicly thank this business for the gift of $1000 to our charity Angel with Paws Animal Shelter in Lakewood who was the July recipient of their monthly grant. This was such a generous donation and will go far to furthering the cause of helping our furry friends find forever homes. From all of us-thanks again for helping us achieve our goal of helping animals in need

Lisa B.

12/07/2015 12:00:00 SA

Stay away from this company - they are dishonest and set out to scam you. They showed up to check on my high efficiency furnace that was leaking water in the attic (which is only 7 years old). After spending some time in the attic, technician showed me some blurry video he took on his cell phone and told me that our primary heat exchange had a crack and was probably leaking carbon dioxide (but no alarm ever went off) and that we needed to replace the furnace immediately for $8755!! I quickly did a search online for how much it should typically cost for a full replacement and should be no more than $4000. I asked why it was so expensive and he tried to convince me they warranties were so much better. I told him no thanks and called for a few other locally companies for another opinion. Turns out the furnace is totally fine - no cracks. It just needs a new catch pan that is about $80. Applewood should be ashamed that they try to scam anyone, but especially about heat and near the holidays.

W D.

4/25/2014

This is the most prompt, polite, and professional pack of thieves you will ever encounter. They will price-gouge you as much as possible, but will be extremely courteous and friendly while doing so. They will also do quality work, just expect to pay through the nose for it. I believe this is probably the source of the discrepancy between so many of their reviews and their BBB rating. They WILL deliver what they promise, and if it's not right they will fix it. If you as an uninformed consumer agreed to pay an inflated price, it's sort of your own fault for not doing your research. (Although it certainly wasn't *nice* of them to take advantage of you.) Hence, their A+ with the BBB. I recommend looking elsewhere. There are other choices out there also offering quality work for much more reasonable prices.

Adam F.

08/01/2014 12:00:00 SA

Very professional and quick service, however it was very expensive. It was about twice the price that others had quoted, but they could get it done on the same day.

Janiss M.

11/11/2015 12:00:00 SA

This place is a RIP OFF!!!!!!!!!!!!!!!!!!!! Do not use them and their commercials are false advertisement. I had a furnace problem, still working but intermediate problems. After much fussing around and accomplishing nothing, the tech closed everything up and said I will be right back with a sheet of your problems (1st red flag) Most techs show you the problems. He came back with 3 problems, Replace inducer draft motor,,,really? it was working...price $1,300 the part costs $100-$289. Replace gas control valve cost $1,130 part cost $76. Replace blower limit switch cost $523, part cost is $43. I looked the part costs up on the internet. Then tells me my heat exchanger has several cracks, but does not show me. I could see what he was doing and he never took off the part to look at that. So, tries to sell me a new furnace for $7191...is it made of Diamonds? Really, how stupid do you really think consumers are. Some may fall for this, but most would not...DO NOT TOUCH THESE GUYS!!!!

Jen M.

6/16/2012

Applewood is a great company -- super professional and timely. We appreciated how thorough the HVAC tech (Sam Y.) was. Overall, a good experience

Seth C.

6/15/2012

This is our second experience with Applewood. Our air conditioner died at about 8 at night. They would have come out that night but we waited until the morning. We had to replace our entire system (although they did give us another option - we decided to make the change). Nathan M was our technician. He was incredibly professional and thorough. Yes, you pay a little more but after having several horrifying experiences with low bid contractors they are worth the extra money!

Michael B.

6/23/2016

Applewood, you should be ashamed of yourselves. Too bad you can't give less than one star. I recently had an unfortunate experience with one their master electricians. My 74 year old mother with health issues that requires caregivers coming to assist her at home needed her HVAC units replaced along with a service panel upgrade. They repaired the water heater (at a ridiculously high price) prior to this job (installed the water heater not to code). They needed to move the water heater to allow for access to the furnace. The bid for the HVAC and service panel was unbelievably high. I'm talking over $20,000 with NO duct work. With the panel bid, it would have cost $30,000. In addition they were charging us for things that they claimed were code requirements, NOT. I did my homework. They were clearly taking advantage of my mother. Apparently this company gets away with this type of price gouging on a regular basis. They showed up to move the water heater and when I shared that I wanted to get an additional estimate they brought in their master electrician who immediately was rude and disrespectful towards me. He had the attitude that HE was doing us a favor doing the work. He gave me an ultimatum that he wasn't going to move the water heater (which was not installed to code by them) unless they got the entire HVAC job. I said, thank you for your time and showed him the door. A few moments later one of their plumbers showed back up stating that he needed to move the water heater. This gentleman was just that, a gentleman. He did the work and completed it well. I met a very friendly gentleman from another HVAC company that took the time to hear my concerns about my mother and her needs and the project. He proceeded to bid the job including the service panel for under $13,000. AND he said he would not accept a penny from us until we were completely satisfied with the work. I am 100% satisfied that I made the correct decision to NOT use Applewood. Someone should investigate their overbidding practices. I'm sure they have some happy customers out their that do not worry about a budget. This customer is not one of their victims. Oh, did I mention that Applewood was going to install a low end product that didn't have very good ratings. Cheap products at high prices? Hmmm, makes me wonder.

Donna M.

9/18/2013

Well as a VIP customer of Applewood plumbing and heating I called on Saturday to ask for a plumber to come to my home and check on my sump pump. The woman who answered the phone let me know there was no one available and that since I lived in Boulder, CO, they wouldn't travel there. A few years ago when I needed a hot water tank installed they were able to get to my home in Boulder and charge me well above the going rate, hence I became a VIP customer. So let me know Applewood what does it mean to be a VIP customer, why wouldn't your company come to Boulder when there were so many people in need? Maybe you should rethink some of your customer service loyalty programs as well as provide some training for your employees that answer the phones. I will not support a company that does not support communities in need.

Kofer B.

02/04/2014 12:00:00 SA

Called Applewood to come out and do one thing,,,,,fix the problem. Instead, they became the problem. Just because these guys are MASTER plumbers, electricians etc.,you would hope that these guys have some integrity...not the case. I think this MAY be reputable company because its listed on a couple referral sites, one of which i respect. However, just like any large company you will always have bad apples within the company. My service tech is definitely one of those bad apples. Bottom line folks....do your homework, get second opinions and read the reviews!!! These guys have ridiculous costs that continually inflate!

Michael H.

9/13/2013

I called about a few outlets in our computer room that had stopped working randomly. Applewood shows up and their employee is courteous, prompt, professional, all that good stuff. Takes the time to chat up my wife and be all friendly, establish a rapport, gets her to trust him for what's apparently standard practice for Applewood. Takes a look in my attic and says it's a mess, not up to code, fire hazard, etc, wants to redo the whole thing for $4,000. I asked what it would take to just make that one room safe and get the outlets working. $800. Went online, started reading reviews, learned that this is common practice for Applewood.

I called a trustworthy electrician (JK Electric, based on their Yelp reviews) and asked them to take a look, he said yeah, it's a little messy, but based on the house being built in 1960 with a few renovations and such through the years, it's totally normal looking wiring, completely safe, boxes are mounted well above insulation, looked fine to him. Maybe not 100% to the code standards for new construction, but done right for the time and not a fire hazard. Got the outlets working (squirrels chewed on the wiring was his hypothesis) and upgraded everything to 3 prong, upgraded a few outlets in the bedroom to 3 prong and installed a dimmer in another room for $275. Was equally punctual, professional, doesn't bother my wife (she doesn't want to talk to an electrician! She wants to get on with her day and get the house fixed) except with updates as the work progresses, explanations of what he's up to, the necessary stuff.

Will be telling anyone who'll listen to avoid these con men in the future.

M P.

12/17/2013

I called Applewood because I had noticed a slow drip from the hot water heater line which was caused by corrosion at a junction where galvanized pipe met copper. I know that these joints are a common problem and corrode after a time, so I wanted the ten feet of galvanized line replaced with copper. I could see where the line would need to go and what kind of joins would be needed. I expected about 10 feet of copper line (at a popular hardware store the online price is $10.67 for ten feet) and about 2 hours of labor to complete the work, plus a couple of connecting pieces. I was expecting the quote to be somewhere around $250 to $300. Applewood's technician quoted $976.21, (replace two shut off valves $285.41, replace galvanized line $414.86 plus min labor $246.94.) I couldn't figure how the first two figures didn't already include labor, as two shut off valves don't cost $285.41 and ten feet of copper doesn't cost 414.86. I addressed this and was told not to look at it like that, but to look at the cost of the whole job, which has to cover things like advertising etc....
He also noticed that the pressure was high and quoted $1575 for installing a pressure regulator ($1023 for the regulator and $551 for replacing up to 5 feet of galvanized pipe). A water pressure regulator costs $64.97 (I just checked online).
There seems to be no logic to their pricing, as it neither reflects the cost of materials nor labor.
I'm going elsewhere.

Kimberly P.

06/04/2011 12:00:00 SA

On June 3, 2011, it cost me $403.10 to have the water nozzles and a few pieces of copper pipe replaced in my laundry room and that was with a $35.00 coupon. The plumber was there for about an hour and was going to charge me extra to take a piece of sheet rock out of the wall so he could get to the pipe. I moved the washer myself and also removed the sheetrock myself. He left gifts and of course told me how I could sign up for the membership for $198.00 per year to get a mere 15% discount. For those of you who receive Gifts in the future, I paid for those. If I had not have been in a bind with a broken pipe, I would have left the water turned off and called someone else. Lessons learned and never again will I call Applewood. I put the gifts in the Goodwill box as I want to throw up everytime I look at them.

Gosh M.

11/02/2013 12:00:00 SA

We own a rental property in Boulder that had an electrical issue. We called Applewood out to work on it. The receptionist who took the call was delightful. The electrician came right on time and on a Saturday at a time that worked by for our tenant. Tony Sikorsky, the serviceman, resolved the issue. He is a consummate professional, courteous, and even sent a follow up thank you note after completing the job. I have loaded Applewood's phone number in my iPhone contacts, because when future plumbing, heating, or electrical issues arise I will definitely call them.

Eric C.

11/08/2011 12:00:00 SA

Charged me $70 for an estimate. Then quoted me $1000+ for a new zone valve for my boiler. Fixed it myself by replacing the zone valve motor for $30. ROBBERY.

Jen L.

7/27/2011

I called Applewood because I had heard good things to fix my AC. Long story short, the cost charged to insulate a pipe and replace 2 lbs. of coolant was over $400!!! The worst part is that their repair still did not fix the problem! I had another company out afterward and they quoted a cost of 1/2 the price and fixed the issue that Applewood failed to do. Additionally, when I requested to speak to a manager at Applewood Plumbing to address the issue my calls were never returned. Outrageous pricing, lousy repair service and horrible customer service! I will NOT use them again.

Dustin F.

4/19/2011

I'll confirm that Applewood is a price gouging company. They are around to rip you off. I had a water heater go out about 2 days ago. Currently have a 40 gallon regular ole gas water heater. Called up applewood to get a estimate of replacement. They came out and told me it would cost $2,251 to replace it with the same set up or $671 to replace the broken thermocouple that would not be guaranteed! What a joke! Let me break this down for you. I went out and purchased a 50 gallon energy efficient water heater at Lowe's for $455. That price included an extended warranty and a installation kit. I then had a friend install it for $100. So here I am $555 in. Water heaters are not hard to install, it took a total of 2.5 hours to drain (with a pot), remove and install the new one! I'll be generous here. Applewood quoted 3 to 3.5 hours to install the water heater. So lets do the Applewood math, $400 ( my estimate of a 40 gal water heater), then we will say $100 for a disposal fee (just my estimate as well, outrageous considering you don't even have to pay to get rid of a water heater when you can take it to the local recycleing plant and MAKE $25!). That leaves us with $1,751 for 3 to 3.5 hours of labor! That's $500.xx an hour for 3.5 hours of work! Save yourself the money, keep the vaseline in your medicine cabinet and do it yourself or find a friend or somebody other then Applewood to install your water heater. I saved approximately $1700! This kind of price gouging should not be tolerated one bit by anybody. STAY AWAY FROM APPLEWOOD COMPLETELY!

Andre L.

6/23/2014

I had one of your technicians come to my home on wednesday the 18th of june he was on time and very polite. I had him give me a quote to snake a toliet drain i had the toliet off the hole for him his quote was $400 to snake the drain and $250 to put the toliet back in place. If i wasn't in such in a jam i would of told he no way but had him snake the pipe which took him a half hour and told him i would take care of placing the toliet. I'm wondering if you have ever heard of charge by the hour i will never use your services again and defently will not recommend your services rip off.

Michael A.

3/15/2014

A potential buyer hired Applewood to do a plumbing review. The technician recommended that over $1,600 work needed to be done, including $850 to replace a garbage disposal that is working. Home Depot would install an excellent Insinkerator unit that cost $99.99 for $120. Do not trust Applewood Plumbing.

John N.

12/01/2011 12:00:00 SA

Avoid these guys like the plague! They will try their best to rip you off! Came out to look at hot water heater at one of my rentals, which was leaking but under warranty by another plumber. These guys proceed to tell me my pressure regulator valve needs replacing at the tune or $750 and that all my toilets need rebuilt at $450+ / toilet. $200+ to unclog some sinks. Next plumber I called lowered the pressure by adjusting the valve. They also tried to rip off my elderly parents by telling them they needed a whole new A/C unit. Second opinion found the AC unit it fine shape. Don't get screwed by these guys!

Tim F.

8/21/2011

Need to be able to drop 0 stars. Terrible, terrible overcharging, won't work with warranties, and tried to get me to pay $1200 for a $250 service. Told him to get out of my house after he tried to sell a service plan. DO NOT USE.

Chad A.

11/10/2011 12:00:00 SA

Bottom Line: they lied to about my furnace being damaged and dangerous and in need of replacement, upsold me on a $500 thermostat, and then told me I couldn't even use the furnace. When my furnace wouldn't start, I called Applewood on the suggestion of someone who had seen their coupon for a $69.00 service call. The tech came out, replaced the thermostat with an up market talking thermostat, charged me nearly $500 for the job and then told me the furnace heat exchanger had a four inch crack in it and was leaking CO2 into my house. He said he had to condemn it , we couldn't use it, and that we would need a new furnace ($5000 by his estimate).I took him at his word and fearing for my family's safety, I used space heaters to heat the house. I had to swallow hard to pay the $500, I'm unemployed and I told the tech that. So basically I paid the guy $500 and I couldn't even use the furnace. Or at least that's what I thought. A friend of my grandmother's (who owns Front Range Mechanical) took pity on me and agreed to run a Bacharach Monoxair III test on the furnace and vents at no cost. Guess what he found? Zero parts per million. No danger from CO2 at all. He said the heat exchanger had the factory gasket sealed when he looked at at it and there were no visible cracks in the heat exchanger. The Furnace is older, but it was in excellent condition, he said. He also told me the thermostat Applewood had sold me was top of the line and you only really need a $50-$75 thermostat to do the job. I called Applewood and presented this new information, and they kept trying to send another tech out to prove to me that their tech was right. Not after scaring the hell out out of my family, lying about a serious hazard, insisting that I needed a $5000 furnace replacement, and upselling me on a talking thermostat for blind people. Stay the hell away from these guys unless you like being taken for a ride.

In their defense, they did refund my money, and it seems their strongest seller is a prompt response in a heating emergency, but they pay their techs on commission, and that business model provides a huge financial incentive for the techs to try and up sell or cheat you. Caveat Emptor.

S. B.

2/20/2014

After researching this company, I scheduled an electrician to come out two days ago to have a scheduled electrician come to my home to install a breaker. They were supposed to be here from 12-2 and so I took the day off. At noon, their office called to say that the tech is tied up at another job and wasn't going to make it out to my home today. The kicker is that they did not have anyone else that could come in his place. What a waste to trust this company..

Mariah M.

02/04/2014 12:00:00 SA

Applewood will provide good service when they charge you 30-50% more than there competitors for the same product. This is on big ticket items like furnaces. Then they award you some gold medal service crap to reassure you that they will be there In a jiffy for all your problems. WRONG! We had a problem with a fireplace that they would have made little money on and they came out. Said they would return the next day with the part, never called, never came. Called them again scheduled appointment ,...they cancelled again. Seven weeks later they called said hey we are working on that. We had it fixed by someone else in hours. Use someone else .

Jeannie J.

08/08/2013 12:00:00 SA

I have used Applewood for years and they have never let me down! I recently had a leaky tub, which I had called a handyman for who WAY overcharged me, left the job unfinished and didn't FIX THE LEAK. I called Applewood, and they sent someone out the same day. He told me what the problem was within 30 seconds of looking at it, and then promptly and easily fixed it for just the housecall fee - which is nominal BTW. I should have called Applewood FIRST!

Christopher V.

12/01/2009 12:00:00 SA

This is a class act, very professional, and they do nice work but... they're really expensive! I had two hours of work done (replacing a crawlspace turnoff, a dripping shower, and a broken line to an outside line. It came to over $1,000 when it was probably $150 in parts. They do a great job of confirming appointments, sending via e-mail a picture and profile of the person doing the job, and following up but shop around and you can probably find somebody to do a good job for less than half. They do give you the quote up front and don't charge for the visit, so it's my own fault for agreeing to the work.

Julie M.

09/05/2012 12:00:00 SA

After reading the above reviews, I have to agree: Highway Robbery.

After many recommendations from co-workers on a HVAC company, we asked Applewood to come to our house to inspect our HVAC system and humidifier. Just a general check-up as we had a new baby on the way and the house is 8 years old. I do agree that scheduling with Applewood was very easy, we were able to have a tech out soon, they were prompt, did send a picture, and did wear booties. The tech was very personable. Among other items, he explained to me that our unit had not been calibrated to run at a High Altitude, and this was a common mistake that builders in Colorado make because they just install HVAC units quickly and don't take the time to calibrate them. Plus we needed a bunch of sensors, and we needed a pipe redirected so that we could change the filter in our humidifier. $2,000. And yes, we did the Club price.

Since we had the club service, we were entitled to a free review of another Plumbing/Electric/HVAC unit. So, to use that, we had them come out and look at our Furnace. Yes, the visit was free, but then we needed some part replaced. $600. Following this service, I commented to my husband that it seemed like their mission in life to make sure to always recommend some type of service. So we were sitting at $2,600 within a 4 month time frame - Ouch.

Fast forward to this month, and we decided to have our basement finished. Through the course of this reno, our AC stopped blowing cold air, and with a new baby at home, this was definitely an issue. Our general contractor contacted their preferred Company to come out and they successfully repaired a broken part. So, I asked this technician what he thought of Applewood -- He proceeded to tell me many interesting and colorful stories about Applewood being a known problem and a joke in the HVAC community, as all of their technicians work on commission. I showed him my invoices from Applewood, and he took the time to explain to me which services had been unwarranted, which services were repaired using cheap parts, and which services had been overcharged -- in some cases grossly overcharged. For example: a $20 part was charged $300 -- that is some markup! Additionally -- remember that High Altitude Calibration -- His recommendation was that this is a scam. This technician estimated that I had been overcharged by $800 to $1100. OUCH.

SO.... my review is that you should do your homework when hiring Applewood and evaluating any service/repairs that they recommend. It's possible this other Company that I used just had a beef or rivalry with Applewood to tell me those things, but it led me to be concerned about the integrity of Applewood - especially their commission structure for their technicians. I will not be using them in the future.

Mikael A.

9/22/2012

Applewood runs a scam operation. My mother in law age 87 had an electrical problem in her condo. She called Applewood who sent out a guy who replaced her circuit breaker box and fixed 2 outlets in one day. They charged her $4200. Luckily the check bounced and they threatened to send it to a collection agency. I got involved and knew she was getting ripped off. In discussion with construction professionals we decided that the job was worth no more than $2000. I called Applewood telling them the bill was too high. Their first response was How much do you want to pay? Smelling a rat I replied $2200 which they readily accepted. Moral of the story: Applewood will try and rip you off so if you hire them, offer to pay half of what they ask for.

Amber B.

5/28/2013

They quoted me $1500 to replace a motor in an attic fan. The motor costs $135. Unreal.

Joe S.

12/31/2013

Update: Another HVAC company determined that my furnace is still under warranty, so they will replace the heat exchanger for just the cost of labor. This reflects even more poorly on Applewood because I specifically asked if it could be repaired and was told it couldn't. I'm glad I won't have to pay $6400 for a $300 fix, but given how dishonest Applewood has been, I can't help wondering if they were lying about the furnace even needing service. I highly encourage everyone to get multiple estimates before choosing Applewood.

David H.

07/06/2012 12:00:00 SA

I had Applewood come out to fix my non-working blower motor. I was quoted $990 for this work. I declined to have them do the work, I found someone who did the work for less than $400. I don't have a problem with paying a fair mark-up and labor but what I was quoted was way too much. I will say that the tech that they sent out was very nice and understanding, I did not have any problem with him just with the price.

June H.

8/29/2011

if there was a way to select a negative number of stars I would. They are scammers that work on commission. We have a rental town home that we joined their club membership for so that the poor old people that live there would not have deal with any repairs. They AC went down over the weekend, someone responded today, pulled the entire system apart and gave us an estimate of over $860.00! Last time they fixed the furnace it was just as much. When my husband said he wanted to have someone else look at it prior to the Applewood guy fixing it, he left the whole unit in pieces on the floor. Fortunately we found someone honest who put it back together with the required $10 part for $50. We saved over $800 by avoiding their scam today!

Larry P.

12/01/2013 12:00:00 SA

STAY AWAY!!!!! I had them give me an estimate to repair my furnace. The tech told me I needed to have it completely re-wired. He told me it would cost $1100.00 to repair. I had another company come by and they told me it was a few loose wires and a blown fuse. They also cleaned up my furnace and they only charged me $212.00 for everything. APPLEWOOD is a dishonest group!

Stacy J.

7/25/2011

Our a/c conked out. We made a Saturday appt. with Applewood. Chris arrived in the early part of the two hour window. He explained the problem and the solution in terms we could understand. He went right to work and took care of business. The next morning (Sun), we noticed a loud vibration noise. We called Applewood, Chris came back and silenced the noise. Our entire experience with Applewood included clear communication, friendly folks and professional service. We will be customers for life!

Patty W.

08/07/2011 12:00:00 SA

Came home yesterday in 90-plus heat to find my central AC motor had blown out. After doing some Internet research to see what price range I should expect I called Applewood, who we have used for plumbing stuff before. This was at 3:30 p.m. Saturday and a tech was there by 6:00. Love the fact they send you a photo and bio of the tech before he arrives and call you when he's on the way. Greg was friendly, professional, efficient. The price was pretty much what I expected. I know there are definitely cheaper places, but when you want it done right now and right the first time, Applewood's the way to go!!

Aim H.

9/22/2011

I only gave them a star because it made me. I called Applewood plumbing for a leak in my main water line, the tech came and said I needed a new valve. He drained the remaining water from the pipe while this was heppening he sat in his truck and smoked...this took about an hour. When the line had finished draining he put on the new valve. Great! Problem solved! The cost for an hour and twenty minutes of work...almost $600! Yep, I was robbed! The valve at home depot cost is less than seven dollars!

T S.

06/07/2011 12:00:00 SA

Applewood's is a great company to work with. Their customer service was great! I got a kick out of the red carpet they laid at my front door. Their prices are a little high but I would call them again. The technicians where very nice and the work was great!

Aaron T.

12/18/2012

These people are CROOKS! They wanted over $7,500 to replace an EXISTING tankless water heater. A job that would take a few hours. Please ignore the five star ratings, they have to be fake. Seriously, these people are slime. They are the reason I now have a Yelp* account.

Marco S.

05/09/2011 12:00:00 SA

Applewood came to my home to give me a estimate to fix a leak in my shower. My copper piping came disconnected from my water valve. Applewood gave my a estimate of $650 to repair the leak. I felt like they were overcharging me so I decided to get another estimat from Hurricane plumbing and they came in at $350. That confirmed my assumptions that Applewood was trying to rip me off. If you decide to use Applewood please do your self a favor and get multiple estimates.

Steve K.

10/10/2011 12:00:00 SA

I wish I had looked at these reviews before contacting Applewood. This companie's technician was either completely incompetent or more likely tried to rip me off last week. I called Applewood to come out and look at a kitchen outlet that was not working properly where the washer and dryer are plugged into. They showed up as promised and were very friendly on the phone but their tech Doug told me the issue was due to a power surge and my breaker box was burned badly and would need to be replaced. He gave me a quote for $5600.00 but had a great deal for me. I could sign up for their 1 yr gold plan for $398.00 and get 15% off the work making it a $4740.00 job. This plan would give me discounts on heating, plumbing, and electric issues in the future apparently. I smelled a rat and told the tech I would get some additional quotes. I called another electrician to come over and the problem turned out to be loose connections in the outlet. I was charged $50 to cover the trip fee as the job was so small. Buyer beware with these guys!!!! The 2nd electrician told me even if the breaker box was burned out the cost of repairing it should only be around $2000.00. Scumbags!!!!

Kathy P.

10/28/2011

Had trouble with my furnace and called Applewood. They were able to come over when I requested and Chris the technician was friendly and helpful. I like that you can always get someone on the phone whenever you need them

Liz M.

02/12/2012 12:00:00 SA

Applewood always does a great job. Yes, they are expensive, but tell me what heating/plumbing repair isn't expensive? You get what you pay for. They are always prompt (arrive during the quoted 2 hour window), courteous, clean (never track mud or water into the house), upfront about the costs, and never make me feel like the dumb female who knows nothing about home repairs (even though I know nothing about home repairs. Thanks again Applewood!

Brent D.

2/13/2013

Great service. On time honest quotes before approval. I knew exactly what I was getting into before I paid anything.

Ann H.

10/02/2013 12:00:00 SA

Every time I see an Applewood van in my neighborhood, I want to call the police to report a crime in progress. Some years ago, I called them to come fix a toilet that had very obviously worn parts in the tank, something any handyman would easily replace. the Applewood plumber shortened the chain on the flapper in order to make it work temporarily, and charged me $100. When I called the owner of Applewood to complain, he said It's fixed, isn't it? DO NOT use Applewood!

Tom L.

8/25/2013

The Company says their service call is $ 29 and then we they spend 20 minutes replacing two fuses that cost $ 12 at hardware store, their fee is now $ 251. Then, the service guy tries to tell me there is too much Freon in the central A/C system and wanted to charge me another $ 400 plus dollars for an additional 20 to 30 minutes. I opted not to have the Freon charges and the system is working just fine. This company has a price chart for the technician that is excessive.

jane R.

10/30/2010

The service from Applewood was great! The technician was polite, really knew what he was talking about, and answered all my questions...no matter how dumb. I also appreciated the company calling to let me know when the technician was on his way.

Lisa B.

2/19/2011

We had a technician come out a few weeks ago to repair our heater. After he had it taken apart, he informed us that the cost to replace the part was $900.00! Not much we could do, and we never thought the company would take advantage of us (silly us). It took him an hour to replace and we later found out that the part runs $150.00. A very expensive lesson! The only positive thing I can say is that the technician was very courteous and prompt.

Cynthia P.

9/18/2011

APPLEWOOD PLUMBING SCREWS CONSUMERS!!! These guys are OUTRAGEOUSLY over priced and SCAMMERS. I paid $5k to replace a commercial water heater in my condo during one of the coldest snaps last winter. Applewoods plumber told me he hadn't seen too many of these units, that they weren't readily available and only replaced two or three in the last several years, BUT was able to find one (ONLY ONE) in a Denver warehouse. BS - I was totally screwed. Several neighbors recently replaced identical water heaters for $1200.

Greg B.

9/24/2011

I called Applewood when I came home and found 3 inches of water and a very leaky water heater. I shut the water off and called Applewood within 30 min. they were at the house and ready to do the work. The costs were a bit high but after swimming in 3 inches of water the decision was simple. The work was done fast and efficiently and the technician made sure that everything was clean after he was done. I now have hot water and my small pond has evaporated.

G G.

12/01/2011 12:00:00 SA

Turns out they did not fix the running toilet at all, despite ridiculing my handyman's work. They did arrange to come right out to check again. We will see ...

Laura B.

08/09/2012 12:00:00 SA

Almost got ripped off. Glad I looked at reviews after they came out (wish I would have prior and would have saved $30). I paid the $30 for a visit and an estimate and they tried to sell me the membership and the job was going to be over $1000. I was confused since he said it was a 2 hour job and knew the parts were no more than $50 so asked for an itemized bill. Got told that they just get a total number based on parts etc. and wouldn't give me an itemized. Thankfully, we went with another well-reviewed company (that gave a free estimate) and the entire job bid was no more than $400 and they even said it's no more than $20 in parts. The representative and people who answer the phones are very polite but am thankful we didn't go with it.

Lisa J.

9/27/2012

We called Applewood since we saw one of their trucks around our neighborhood. They were very professional over the phone and came out to do a free estimate. One issue was that our outdoor spigots were leaking. They wanted $681.42 to rebuild the two spigots. Yes, $681.42 to rebuild two spigots that would cost about $6 at Home Depot. Needless to say, we did not use them. We did a little bit of research on the Web, tightened a nut in the spigot (who would have thought), and the problem was fixed. They wanted $681.42 to rebuild something that we tightened in about 2 minutes. One other issue that they provided an estimate to fix was a leaking faucet in one of our bathrooms for $872.14. The faucet cost around $30. Do NOT use this company--they are crooks!!

Benjamin T.

10/06/2012 12:00:00 SA

Please, please, please do NOT call this company. I just bought a house and an Applewood sticker was on the furnace. Well, I wanted to get the furnace checked out so I called the number on the sticker. The woman on the phone was very nice and informed of a special they were running, half price furnace check. Well it wasn't so much a furnace check as it was an opportunity for an Applewood technician to 1. try to convince me I needed a new furnace using primarily fear tactics 2. He broke my furnace and had to come back 5 days later with another tech to fix it and 3. quote me a ridiculous price to replace the furnace, two to three times higher than what a furnace replacement should be.
Now I know nothing about furnaces but I do know to get a second opinion which I did. I also got a third opinion, both by reputable technicians. I deliberately did not tell each of the techs what applewood diagnosed. Both techs gave my furnace a bug thumbs up, and then when I did tell each one of them what Applewood said, they showed how their diagnosis were flat out lies, even showed me how they fiddled with it to make it worse.
Applewood is in the business of scamming people, do not use them. Please, please do not call them I would hate to think a business as disreputable as this is still in business and would hate to see anyone taken advantage by them. Also please know that i have never posted on yelp, when I have a bad experience with a company I just never use them again. But this experience was so disconcerting I felt obliged to try and let people know.
And FYI my furnace is working just fine....

Mike E.

02/11/2013 12:00:00 SA

This rating is based on the insane amount they tried to charge me for some basic repairs and the pressure to start right away. After calling other plumbers (who are not willfully trying to rip people off) I found that they were charging me over $3.000 beyond more reasonable estimates. I would never call this company again or refer them to anyone...in fact I will actively warn people about their practices.

Mimi L.

3/17/2013

I called Applewood to replace the garbage disposal for the kitchen sink. It sounds simple, right? Well, the guy came and told me it would cost $830 !!! I was so shocked that I just numbly let him do it. He got it done in 30 min max. After he left, I came out of the shock and started to look up online the price of garbage disposal. It ranges from $60-120. So they charged me $700 for coming out and 30 minute of work. So I learned my lesson the hard way . Beware of this company.

Jill D.

07/02/2013 12:00:00 SA

I agree with the majority of reviewers on this site that this company overcharges. I had them come out to look at my AC as it was not cooling the house. Of the companies I called they were able to get here the quickest and now I know why. I did have them do some work and their work is good AC works fine but I am pretty sure they over charged and here is why. One of the quotes the tech gave me was to replace my blower motor in my furnace, he said it was leaking oil, but never showed me leak. His quote to replace was $990. So while he was cleaning my AC outside I called a couple other companies and both were between $450-$500 and that was with me giving them the model # of my furnace. So I told Applewood guy to not replace it and why, no offer to reduce price just got a slight attitude from then on saying he had already pulled it and it might not work if put back in. It worked fine and AC now works again. Here is the breakdown of prices they gave me if anyone is interested and can compare:

Chemically Clean AC unit : $267 (not sure what chemicals he used but certainly used my hose quite a bit).

Clean Blower Assembly: $225

Added 3lbs freon: $247

Freon leak check: $165

Trip Charge: $69.00 (and no they did not wave trip charges even after almost $1000 worth of work)

Plus after all that he assumed I wanted their Gold Club Membership for $198!!!
Anyway I'm pretty sure I got ripped off and will not ever use them again and am urging everyone not to us them either.

Gina B.

5/13/2010

While the guys were very nice, they quoted me 10K to install central A/C in my 1000 sq. foot home. I have a forced air furnace already, so no duct work was needed, just a bit of electrical work and the unit install. I got another quote for under 3K for the same work. I got the I'm hourly, so I don't have anything to gain quote many times... I may be a woman, but a very educated one at that :) I realize that it wasn't the salesman's fault that the company is priced so high, but I was in completely shock-and-awe when I saw the prices. They are losing a lot of potential business/good educated customers by outpricing them before they will even get a chance. The only regret is that they were my first quote out of a handful and they almost scared me out of upgrading to central air.

scott m.

01/11/2011 12:00:00 SA

The last couple of times we used these guys, we didn't have time to shop around because of the weather. They fixed one part of the furnace in November and we called them again on the 10th because we weren't sure if this was the same problem. They did show up and do the work but today, as I have some to time to do some research, these guys prices are DOUBLE of most other plumbing and heating companies. Having a family member in the plumbing and heating business, I checked with them and they couldn't believe how high the prices were. At that point, we were already knee deep and needed to get it fixed. So, shame on me for not doing my homework but shame on Applewood for gouging their customers.

Patrick F.

1/31/2011

I think the phrase I am looking for is con artists.
My mother had her water heater give out in her condo this past weekend, and she called Applewood (big pretty ad, BBB, Martino network, etc...). They (a plumber and an electrician) came out the next day and told her the following:
1) She had to change the water heater from a gas unit to an electrical unit because they do not make that type of water heater anymore
2) Because of the electric heater being required, the current electric panel would need to be completely replaced (no room for the additional circuits).
3) Total estimated cost: $12,000. ($6000 for the water heater and $6000 for the electrical panel upgrade).
Luckily, she called me and spoke to the contractor who was at my home doing our remodel. He told me to get those guys out of her home and he would refer us to a master plumber (35+ years in the business, all in Colorado). The new plumber came out to my mom's house immediately and this is what he told us:
1) the water heater was an in-stock item at Home Depot
2) there was no need to upgrade the electrical panel
3) and even though the water heater was in a crawl space and very labor intensive getting the new heater into place, the total cost came out to under $3000, even with this being done on a Sunday.
This company is apparantly known in the world of contractors as a bunch of crooks, and I can attest to that. They completely tried to take advantage of my mother and I want the whole world to know the truth about Applewood. AVOID THEM LIKE THE PLAGUE!!!!

kristin e.

8/29/2011

Applewood delivered excellent service. Their service man was able to come out and fix my a/c on the same day as my call, and he was very polite and helpful. The cost for a fuse replacement in my a/c unit was $177, which took less than 15 minutes to replace, so I think the price may have been a little high for the service offered.

Marceil C.

11/30/2012

Applewood sends the name and photo of the service tech via email before the visit, calls shortly before arriving, and the techs have all been polite, professional and knowledgeable. So far we have been pleased with our experience.

Dan W.

03/08/2013 12:00:00 SA

They charged over $750 on a repair that cost less than $50 in parts and about 2 hours. I've already been charged and can't get anyone to send me the detailed breakdown of the bill. It appears they charge about $300 per hour. Terrible company, I will never use them again.

Jaclyn K.

12/29/2011

Watch out, don't get taken by Applewood! Using up-selling techniques (trying to sell you more than you need), Applewood takes unethical approaches in their business by preying on gullible customers. My aunt, an elderly single woman, hired them recently to fix her electricity which died on Christmas Eve. It was ultimately a simple fix that actually should have been handled by Xcel Energy for free (something they neglected to tell her), and quoted her over $6k to do the job because they claimed they found many other problems with her system. When we questioned many of their approaches and reached out to their main office for a supervisor they were quick to get out of there. The whole situation wreaked of scam. After paying them a fraction of their quote to do inadequate work and get them out of the house we later found out by other electricians who had to fix their shoddy work that they have been trying to get away with this all over town and have a number of complaints with the Better Business Bureau. Proceed with caution with Applewood and beware of their practices!

Jordan R.

6/30/2014

Had a terrible experience. My air conditioning wouldn't turn on. They sent an inexperienced kid to my house who took the plate off my condensing unit and told me it was all ruined. He went in my basement and crammed a screwdriver into my furnace trying to pry a vent open, he got frustrated and bent the vent, he clearly had no idea what he was doing and was basically attacking my furnace until I asked him to stop. He stopped, but assured me it was probably broken too. He wanted thousands, I said nope, he called a supervisor, which was an actual trained professional, who came out and pointed out a bad fuse, they found an old fuse (wrong size) and popped it in and it started. The dumb kid still insisted I needed a new condensing unit and furnace coil. I wanted them out of my house. They charged me 240$ to leave. They replaced a fuse, with a wrong fuse that I had to replace from home depot the next day. They charged me 240 bucks to dent up my furnace and attempt to con me out of thousands. This company is as sleazy as they come, stay away.

Amber D.

01/04/2012 12:00:00 SA

After finding that our water heater was from 1988 we decided it was time to say goodbye to cold showers and spring for a new one. I called them over the holiday weekend and they called me back first thing on Monday morning. They actually sent someone out the same day to give us an estimate. Chris was friendly without acting like a used car salesman, and knowledgable. We decided later that evening to have it replaced. They were able to send Chris out the next morning to replace it. He got to our house at 9:20 and was done by 12pm. This is with a few surprises that our old water heater provided. There was no mess left and he was very efficient. I do agree with other reviewers that there prices are on the high end of the market, but I don't think it can be beat for the quick repsonse times, and friendly service. Each time a technician leaves your house you get a call from the office stating that they understand that the technician just left our house and did we have any questions, was there any issues and how was the technician's performance. I like that. That means that they value comments and are always striving to do better.

Doug C.

5/29/2012

I know plumbers can be expensive - but these guys are sort of crazy expensive - and they won't give you any kind of estimate on the phone. I called to get the water pump replaced on my swamp cooler - which is a $25 part - and was ready to spend maybe $150 knowing it would take some time and that the person had to get on the roof. But the tech shows up and it's almost $400! And - the tech didn't even have to think about it - it was basically a set price from this big book he had - so they could have easily given me some kind of estimate on the phone. I know there are mitigating circumstances - but if I'd knows that it was anywhere in the ball park of $400 we could have all saved some time. Instead it ended up being a total waste of my time and the tech's time. And - in the end - all I had to do was buy the $25 pump, unplug and pull the hose off the old pump, plug in and attach the hose to the new pump and I was done. Literally tool 5 minutes including getting on and off the roof. $400 for that? Seriously - that's just crazy talk.

Chris W.

6/14/2012

What a crock of... Applewood tries to get by on ads and word-of-mouth from people who don't know any better (and by that I mean people who only have Applewood come out and can't/don't comparison shop). Sure, the people seem nice. They smile while they take your money. Applewood tried to rip me off twice - all in one service call. I was living overseas and renting out my house. I had to have someone come out to check out a sink that wasn't draining. I called them because they come up first on searches and have been in business for a long time. They charged me nearly $350 to snake a sink drain. I didn't have any other choice because I had to get it fixed quickly. Later, the same Applewood employee told me my garbage disposal was dripping (which it was). And he said he could fix it for...get this....$750. i couldn't believe my ears. i said forget it, called someone else, and they bought a new one and installed it for less than $200. he said he would have snaked the draink for $125. i am furious at this company for trying to pull one over on me. $1,100 to snake a sink and replace a disposal? steer clear of applewood.

Soo L.

2/16/2012

Wow!! Straight con artists!!! Unbelievable. My renters had an issue with the water heater, so the first 5 places that pop up on google search is what i look at, one of them being applewood, I choose to call them first. Bad idea on my end. Don't let their friendly service fool you!!! The guy that came out to diagnose the problem was Lance, he was polite and acted professional but little did I know that he was going to quote me a price that no one stupid enough would believe ($5,000 to replace the water heater unit or $3097 to replace the PARTS) REALLY!!! He probably thought since I was a women, I'd fall into his trap. I would have been less violated if he just took my purse. Straight robbery!!!! To make matters worse, he some how buttered up my renters to think Lance should be the guy to fix the water heater. Concluding my review I called A.O. Smith (my water heater manufacturer) and they told me what the error code meant, took me step by step on the procedure to clean the part. They literally told me what to do!!! How can you charge someone $5000-$3000 to do anything to CLEAN a part in the water heater!!!! DO NOT use APPLEWOOD for anything!!!!!!!!!!!!!!!!! Again, their customer service on being POLITE is tip top shape, but who wouldn't be, when your ripping people off. Thanks APPLEWOOD!!!!!!

Scott R.

5/21/2013

I generously gave them one star because giving zero stars is not an option. They inspected and certified an HVAC system in a house that I purchased. Turns out they ripped off the previous owner and screwed me at the same time. Neither electronic air filters are operable even though their report states that they are. They were both filthy and one of the cells was installed backwards, which shows they never inspected or serviced the units. The A/C coils were so incredibly caked with dust and debris that there was almost no air flow through either system. It took over 45 minutes of scraping with a wire brush to remove the debris from just one clogged coil. One of the certified systems consists of a furnace compatible with a 4 ton A/C system, yet it has been paired with a 5 ton coil and condensing unit. The blower is incapable of moving enough air through the ducts to allow the A/C to function properly. There was so much dust in the furnaces and the air filters were so filthy that it was obvious that Applewood performed no service on the units whatsoever. The previous owners paid Applewood over $450 to inspect, service and certify the systems. The sellers produced the invoices, I relied on them, and now I'm stuck with a home that cannot be properly heated or cooled without spending thousands in new equipment and adding returns so the systems can properly function. When I called them to talk to a manager about the service they performed, they refused to talk about it with me because I did not own the home when the work was completed. I am guessing they paint their trucks orange to match the prison issued jumpsuits they should be wearing. Steer clear of these crooks.

Judy B.

08/03/2011 12:00:00 SA

I just spoke with Applewood about a charge I felt was too high. I was charged $450 dollars for the repair of one broken wire and an hour of work. I called Anna in the hopes that she would come down on the price. I am a general contractor myself, and when we bid a job that turns out to be quick and easy, we do not hold the customer to our original price, we come down because that is what is fair. We know our clients work hard for their money and chose to spend it carefully and wisely. I am so utterly disappointed that Applewood would not negotiate with me. I wasn't asking for anything crazy, just to come down to a price I felt was more fair. I have been a customer of Aplewood for many years. I used Applewood for my clients, I recommended Applewood to friends and family. I hope that a few hundred dollars was worth the cost of losing me as a customer. Because of this experience, I'll never use Applewood again. When customers ask me to recommend someone for heating, HVAC and electricians (and this is a daily occurrence), I will no longer say call Applewood - when people ask me who is the best, I'll no longer answer Applewood. Your work is great, your customer service is abysmal. Make a lot of money, fight for every dime in the moment and don't worry about your reputation or making long-term customers. Don't bend, and have a great life.

Fraze G.

4/23/2012

Got Applewood Plumbing off Tom Martino's Referral list and called for a plumber when our water heater's pilot light stopped functioning. The plumber that came out was curteous and seemed knowledgeable and experienced. To make a long story short, he wanted to charge us $2,000 for a 40 gallon water heater! He showed me a jar of extremely dirty water that supposedly was taken out of our water heater and explained that our water heater was damaged beyond repair due to lack of routine maintenance. However, for a mere $273, he might be able to repair the pilot light but could not give guarantees that it would last, especially with the inside of the tank being ruined. We decided to think it over and passed on the $2,000 brand new water heater that day. Once my husband returned home, he bought an $8.08 thermo coupler and the water heater worked great again. Next day husband drained some water out of the tank so he could repair the pressure relief that the Applewood plumber had removed to stick a camera down the tank. After plumber's removal, the pressure relief was left with a leak that we ended up fixing. Also, the water my husband drained out of the bottom of the tank was clean and clear. On top of all this, we were less than impressed that the plumber did not leave the water heater in the condition it was in when he arrived. He left the thermo coupler unscrewed, left the drain pipe off, and he cracked the threaded PVC coupler that attached to the drain pipe. I found this company to be extremely over-priced and untrustworthy.

Meribeth A.

07/09/2012 12:00:00 SA

I would give them a zero if I could. This company is so over priced and take advantage of people. I called them and scheduled an appointment for saturday. They set it up for between 5pm-7pm. and they would call 1/2 before coming. Waited until 6:50 to call them when no one had called or showed up. They said they would call the person and get back to me. They called 10 minutes later to say he was running long at another job and would not be able to make it. They rescheduled for the next day and said they would wave the $29.00 service fee. They rescheduled for Sunday and he was late for that appointment as well. The guy came and took a look at what needed to be done and said he had to look in his book for the price.He said it would be just over $525 but if I joined their club for $198.00 it would be $430. I was informed that the job should be no more than $150. by the people that were going to install my washer. This job took less than 30 minutes to fix by the next guy that I called. He was great and charged me $137. WOW what a difference in price. I would not reccomend this company ever. If you want a good plumber who will be fair and do a great job call Zane Michalko he was great.

Inger M.

6/30/2012

I am writing this review not on them coming to my home... however I would never want them in my home doing anything after my experience at a recent Rockies game. Apparently all the reviews of them being too expensive must be true considering that they had an Applewood night at the Rockies game/company night. They had purchased a whole LOWER section... and all DRINKS provided, yes alcohol beverages included. They were completely rude to everyone surrounding them. We as a family splurged on these tickets because we have a 3 and a 5 year old and we wanted them to be closer to the field and to also see the fireworks. These people were not there to watch a game! They were constantly standing up and when people would nicely ask them to sit down so our section could see they continued to stand up and talk to one another. They were very rude and disrespectful to all and acted entitled to do whatever they wish. I could only imagine what they would be like in my home... not to mention you are not paying for a fix or service your money is going to them and their company parties. I was appalled by their rude behavior.

Heather D.

04/11/2013 12:00:00 SA

I've never written a Yelp review before, but my experience with Applewood was so bad, I felt like I needed to warn others. The plumbing technician was really nice, but didn't seem to actually want to solve the problem at hand. My kitchen sink was clogged from something we put in the garbage disposal. Wouldn't you think you'd start by snaking the sink? Nope. I had no idea why he was wandering around my basement and backyard and talking about cameras and the main line and other things when even I knew you should start with the obvious. When I finally reined him in and said, Hey, why not start by snaking the sink? He said, Ok, I'll get you an estimate. He went out to his truck, and 15 minutes later, came back with a complicated $311 estimate -- just to snake the darn sink! Guess what? There are companies in Denver that advertise $99 rooting services. I told him that and he nodded, smiled, and wrote on the estimate, Customer refused service due to price. It sure seemed like that had happened to him before.

David B.

11/29/2013

Called Applewood to get a quote on installing a $150 kitchen faucet. I asked about pricing and they said they couldn't provide any pricing estimates without sending a tech out which costs $29 - they wouldn't even given any info on hourly rates. Tech came out and said the cost to instal the faucet would be $450. I don't have any plumbing skills but I knew the amount of effort involved is about the same as screwing in 3 screws underneath the sink. Only reason I called Applewood was because I was too lazy to go to Home Depot and get a water line extension needed for the installation. Once I got the quote I reluctantly paid the $29 (which i think is how they make all of their money), went to home depot got the piece I needed and installed the faucet in less than 15 minutes. I've never done any plumbing work but think maybe I should change professions if I can make $450 for 15 minutes of work.... What a scam.

Sheila P.

3/20/2011

Buyer beware. This company gives new meaning to the words rip off. The people who answer the phone are very courteous and pleasant. The technician was on prompt. But, and here's the BUT, my furnace had stopped working and serviceman told me that it needed a cleaning and he advised me to purchase an Applewood membership for $200 which included the cleaning. He told me that were I not to buy the membership and simply have him clean the furnace it would cost $219.00 so it really made sense to buy the membership which I did. The entire job took 15 minutes and he did restore the heat. $200.00 is a lot of money for 15 minutes work and travel time. He also suggested that I install a humidifying system and gave me an estimate of $1500 for that job. The next day I called a few places and found out that a cleaning is typically $150 and a system much better than the one he described is around $1100. Please read the rest of the negative reviews because these folks are incredibly pricey and real rip off artists.

Nancy S.

8/21/2012

they are so overpriced! they charged me $250.00 just to change a light switch (i did not know this was the only problem) and they did not change the whole switch,just half of it!! i called them back and they wont answer my calls, but they left a message saying i should be very satisfied. i will Never call them again!

E G.

1/28/2013

I have had three experiences with Applewood now and am not impressed, this company is about selling not helping. The first time i had them come out was to look at my evaperative cooler that had poor air flow, they said that the cooling media was plugged up with cottonwood seed and it was 1200 dollars to fix my 2 year old cooler, they did put in a screen to keep the media clean. My second go with them was having them look at my tankless hot water heater. They recomended I replace the gas line to the water heater for the tune of 900 dollars. My original install for the heater was done with a flexible gas line 3/4 inch. They had problems with their thread cutting tools and had to have someone bring out a new tool for them to compleat the job. After the job they took the original gas line that was used without asking me,the line I just paid someone else for. I had a use for the line and they stole it. Strike three was I had a free furnace cleen and inspection, I am selling the house and needed the furnace inspected for the sale, the furnace passed the safety inspection but they recomended I replace the furnace for age. I requested they remove the recommendation for a new furnace, being the furnace passed inspection, and they refused. Now I am consulting someone else. I will never use them again and would not recomend them to my worst enemy. Be aware!!!!!

Robert B.

1/14/2010

Came out to fix my furnace and tried to sell me a gas valve and blower for 1700 dollars or a new furnace for 5200 dollars. Called another company and they said I needed neither. They just cleaned and adjusted my furnace and it now works like new. I asked the guy from another company what he would have charged for the gas valve and blower and he said I didn't need it but it would have been 350 dollars. He also said when I do need a new furnace he can get me one completely installed for 2300 dollars. Applewood just wants to up-sell everything and take money out of your pocket and put it in theirs. RIP OFFs--They should be out of business but too many people know nothing about a furnace and will buy into their BS.. I also canceled the check I gave there guy for cleaning because I watched the guy I called the next morning pull all kinds of dirt and hair out of a furnace that Applewood had said they cleaned only 12 hours earlier.

Mike S.

11/20/2012

My furnace quit working 2 days before Thanksgiving. I called the original installer and Sears but neither could do a service call for 4-6 days. I found Applewood in the Yellow Pages and they had a technician out in less than 3 hours (add 1 star). He was very pleasant and professional and did a through diagnostic test and cleaned the flame sensor which fixed the problem (add another star) for now he said, but it might have to be replaced. The service call charge was reasonable compared to what Sears quoted but he quoted a price for the part as $399 and said if I went elsewhere it could be as high as $450 since it was a manufacturer specific part (not universal). I declined the replacement but I did go elsewhere: Google, where I did a search for the furnace make, model and part and found it listed on Amazon.com and sold by one of their suppliers for $12.99 + $4.99 shipping. It is a one screw replacement job that I can easily do myself. I'm not sure why Applewood would charge 30 times as much for the part (but I can guess). Forget about the remaining 3 stars. Just an FYI. caveat emptor (you can Google that)

Jeff L.

01/04/2013 12:00:00 SA

Total rip-off. I had Applewood Heating come out to fix my boiler heater. The pilot light would not stay on and it needed a new thermal coupler. That charge was $234.00 and that is not the reason for this review. The technician Keith found that the expansion tank was bad and that it needed replaced immediately. He stated that the boiler unit itself could have exploded if the relief valve had failed. He also stated that he could not do any repairs unless this was approved. The price to replace this 2 gallon tank came to $615.00 installed. The tank itself hooks up to a 1/2 pipe and screws on, no soldering required. I went online and found the exact same tank available for $22.49. Keith was here for about an hour fixing the 2 things with the boiler heater. The total bill came to $842.00. I can understand paying $100 - $200 for the tank since they have to keep it on the truck, and they need to make a profit. Charging over $600.00 is a blatant rip-off and I will never use this company again.

Delbert R.

05/11/2013 12:00:00 SA

Applewood hides behind an A+ BBB rating. Thats because they'll refund your $ to keep you quiet. Had a main sewer line back up. They sent a plumber 'Greg' who arrived at 6:30PM after a quoted 1-3PM window time. He scoped the line and advised that it was in horrible condition and needed an emergency minimum repair of a $6K to a $20K line replacement. He thoroughly cleaned the line per his report and charged $409.00. He then said nothing more than water should be going down this line. I had a second opinon from another plumbing company come out. They were not surprised to hear about Applewood's extortion. They scoped the line and advised that it had some root intrusion common with the age of the old line. They made me a dvd of the line before and after they cleaned it, showing me what a clean line should look like. They proved Applewood did nothing more than try to scam me out of thousands of dollars. Applewood didn't even clean the line.**** NEVER TRUST APPLEWOOD*******