We called Absolute Mechanical because our usual reliable, and reputable company whom we have a contract with was busy. We became impatient and sadly called these Yahoos. As we were informed any reputable company can't come out that day or the next (unless they are one's own contract client) during the busiest months of the year!
AM has either no idea what they are doing, or they trying to generate more revenue; either way it's unethical. They basically blamed our usual company for the problem, which they said was a Dx coil that was too small and a system that had been overcharged as in coolant! He he (owner) asked me what a Dx coil is? Really? He was very hostile, denied even being there (like my hubby doesn't know who he called!)
All I wanted to do was inform him, instead of complaining, however he apparently would prefer the latter!)
Additionally he became irate when I refused to give him our company name! I don't need them being harassed and retaliated against!
First, our original company didn't even replace the coil and it wasn't too small and it would cost over $5,000 to fix reputable companies say repair NOT fix! It was in fact factory recommended coil after my company researched! The only thing that was wrong is the coil was filthy, hence the reason it wasn't running!
AM makes everyone else in this trade look horrible! I wanted to see how the owner reacted, I didn't want to make a complaint! However, he was unprofessional, rude, called me a liar, disrespectful, and extremely hostile! Frank should not be in business! They were given ample opportunity to correct their problem, and they chose the opposite! Their next client may not be as pleasant and forgiving! Please look for a more reputable company! They deserve minus 10 stars. And to say it will cost over $5,000 to repair and non-existent problem is outrageous!