Women's Plumbing Repair

Jac called and apologize for the trouble that I had getting through to her in the first place. She also said she was puzzled as to what was going on with Paco, the person she sent out to do the repair. In her words He usually does beautiful work.  At any rate  Women's Plumbing Repair was apologetic for the mistakes they while bidding on the job.  I would try them again in the future, and am changing my star rating to A-OK.

I couldn't agree more with the positive things people have said about Jac.  On second thought, maybe I can.  She worked on our plumbing needs a few months ago, so I've had plenty of time for buyer's remorse or second guessing.  None of that happened.  Jac will always be my first choice for competent, professional plumbing skills.  Her encyclopaedic knowledge of current and ancient plumbing craft is reassuring and comforting.  Thank you very much, Ma'am.

Best plumber I've ever had!  I've been a homeowner for 20 years and I have had loads of plumbers!  Jac is the best plumber I've ever found!  
She showed up on time.  She fixed two leaks that we thought would require new faucets!!  She saved me a ton of money!  I recommend her highly and suggest you use her above anyone else!
Thank you Jac!!!

Second time calling this service, Jac who has been widely praised on yelp reviews lives up to her well deserved rep..

She comes on time gets to work and finishes fast and efficiently

we had a broken disposal and she was able to recommend a brand that saved me 80 dollars over the unit that  i was going to purchase, for any plumbing 911's i will always call her first, she is really great.

If you need a friendly, honest plumber Jac's the gal for you. I've known Jac for years, we've worked on many jobs together, and she is one of the only plumbers I would recommend to a customer. When I'm too busy to get to a repair or a clogged drain, I'm happy to refer my customers to Jac, and I know they'll get taken care of.

Thank you Jac for coming in and fixing our kitchen drains so quickly. With a large group potluck and meditation group about to start in less than 2 hours (Alphabet Sangha LGBTQI/SGL), your willingness to come in so quickly after a long day of work was so deeply appreciated. A thousand grateful bows to you.  :)

Brenda Salgado, Director. East Bay Meditation Center

We had a plumbing emergency. Water was pouring across my walkway from somewhere deep in the ground. Jac stopped by even though she had recommended we use someone else with heavy equipment to address the problem. She is ethical, kind, and informed. I called her first in this emergency because she had done such a good job on a toilet installation (it was complicated as the original fixture was a 1950s cludgie with strange high wall pipes) a year or so ago.

I have waited to write my review because I've had persistent problems with my plumbing. And, although Jac really explains things so that you feel like you have a grip on what's going on, I wanted to wait.

My persistent problems had been with my shower & tub leaking and every time a plumber came, they'd put new washers (or whatever they're called) in and say it's fixed. BUT... within 4 months (!!!) the leak would return.  No. Not a leak.  It was like we couldn't turn it off.  Explaining the problem to previous plumbers, twice with the same plumber only meant that they'd come back and do the same thing and I'd be charged again for their work that didn't work.

Not so with Jac. When I called her and told her my sob story, she knew exactly what my problem was just over the phone. She asked me to email her a photo of my shower/tub setup just to make sure it was what she thought and when she came, she was prepared.  Evidently, this was a specialty faucet that needed a replacement part.  She's so sweet, she said not to be hard on the other plumbers because it's a unique fixture.

OK. So I'm not going to be hard on the other guys, but I will be overjoyed that I found Jac and I won't call anyone else.

She even told me that my toilet was getting old and gave me advice on what the symptoms would be when it goes out. AND, she gave an estimate for a repair versus a replacement.  

That's going the extra mile.  Oh, jeez, and she didn't charge me an arm and a leg (like the other plumbers who  couldn't even fix my problem).

Did I say I won't call anyone else? I say: don't you call anyone else, either. I have already told all my friends (many of whom already knew about the problem that had gone on for years) about her so that they don't waste even a second on anything but the best.

Jac is absolutely wonderful.  She had injured herself and was not able to respond to my need.  However, she was extremely helpful and asked questions and tried to troubleshoot for me, which she did.  She then recommended a very trustworthy plumber to do the job, and it worked out well.  Of course I would have liked to have met this amazing woman.  She should be cloned for every plumbing business!

Absolutely amazing I called her A little bit past 5 o'clock a.k.a. closing time and she answered the phone. She answered all of my questions and give me advice on what steps I should take further to repair my kitchen faucet.

She just left my house an hour ago, and I have to rave about her: Jac Weber, a terrific plumber.
Within three hours she fixed MANY plumbing problems in my 96 year old Craftsman house. She even fixed an electrical problem in a bathroom lamp! Reasonable rates. She lives locally.

Two years later :  I take it all back; her fixes lasted 6 months. She did a lousy job

Called in the morning.  Got a price rundown and discussed the issue.  Jac came and fixed the problem same day.  Charged me the minimum.  'Nuf said.

Jac was already at my home ready to start by the time I arrived at my house, and I have absolutely zero complaints about her service.  She needed to go to the store for a part, and she got back in 15 minutes!  She completed the work, and she showed me how to make the repairs if I ever needed to replace the same parts in the future.  I highly recomend Jac and Women's Plumbing Repair if you want a friendly and knowledgeable plumber working on your home!  Thanks Jac!

This is a review of attempting to get service not actual performance on a job. I normally don't find this kind of review useful, so I apologize to anyone who finds the same. But I've just had a bunch of pretty mixed, odd experience that might be helpful to others. Consider this a very limited review that's hopefully helpful to the business, as well as potential customers.

Bottom line: if you need high quality work and don't have other options, maybe it's well worth calling Women's Plumbing -- they've got good reviews for their work, and this is just about getting service. But if you're considering another plumber who seems like they'll do really good quality work (which is the reputation of Women's Plumbing), then maybe call them first. Jac seems to have enough business that she's quick to turn down jobs and doesn't see much need to consider what a customer needs. That doesn't bode all that well for the customer-plumber dynamics once they're actually out working -- although if the plumber has an inherent commitment to quality (may be true for Jac) then all could be fine.  

Specifics:
--I've had to chase down Jac, who failed to return my calls even after I (at her -- reasonable -- request, in the first call) texted her a bunch of pictures of the pipes that had issues.
--Once I finally got her, to her credit, her first suggestion was that I do some things myself and save myself spending money on her -- that shows integrity, or a lack of need for more business, or both.
--But I'd tried a bunch of things and so was ready to spend some money to solve the problem. Replacing a few feet of quite standard pipes was one likely outcome. She was willing to come look at things -- for $150/hour, with a one-hour minimum -- but only said she'd try to remember to bring some pipes if she had them in her basement. Keeping a bit of standard pipe in stock to avoid charging every customer $150 for a trip to the hardware store seems pretty reasonable -- tons of other businesses carry inventory, and while that can be expensive, plumbers go through a lot of pipe. Furthermore, for $150, someone should be able to make sure to remember, not just try -- write it down. So I asked her if she could make *sure* to have the pipe in case we could solve the problem (within my 1-hour minmum) by just replacing -- which seemed pretty likely.
--She reacted badly, for no reason I could figure out, except that she can't handle a customer pushing back even in a perfectly civil way -- which happens in ordinary business interactions *all* the time. I'm not sure this is going to work out she started musing, and then went on and on reflecting about how the conversation seemed to have taken a bad turn. I tried to respond that I didn't think it had taken a bad turn -- we were just discussing the job -- but she just talked and talked about process and how she thought maybe I should call another plumber and how the tone of the exchange had been ... and, and, and. Finally, unable to get a word in edgewise to say, Okay, sounds like this isn't a match, have a good day, I just hung up.
--Seemed like that was the end of it, but she seemed to need further therapy, so called me again to try to talk out the situation. She went on and on, musing about how... I tried to make clear that I really didn't see a situation -- if we weren't going to do business, I didn't want to waste more time talking about our non-existent relationship. To get that across, I had to try to interrupt her and finally to tell her to stop talking and listen -- at which point she hung up on me.

So Jac may (per other reviews) be great at the plumbing -- and that's probably most important to everyone. If she gets so much business she can turn it down (and charge higher than average rates) despite the flakiness, then she probably is great. But the flakiness might be relevant to some people.

Or maybe Jac can adapt her manner a bit, to the reality that customers have needs, servicepeople have needs, and they need to figure out how to fit. Sometimes that requires some negotiation, because they don't always fit immediately. If she's got all the power in the relationship, then she can totally dictate the terms -- when there's any difference, she can tell the customer they're wrong. But the norm in business is to try to understand the customer's needs and figure out how you can meet those -- or at least make it look like you're taking that attitude. If you're looking for a smooth interpersonal experience, as well as a good business relationship, that's the attitude to take -- it may be hard to find a good plumber, but it's really off-putting for a customer to be treated like you should feel privileged to be able to hire someone.

Jac was great. She was the third plumber I called this morning. The only one to answer right away.

She was quick and efficient and tried to solve my problem without needing to replace and expensive part. She was upfront about her rates. And even offered to pick me up from the Bart station since I wasn't at home when she was available.

Lastly, she was not only friendly and fun to talk to, but also great with my very aloof, very large dog who scares the heck out of most people. I'd definitely call her again.

I called Jac with regard to a leak I was having in my bathroom.  My floor was spongy around the toilet and I told her that I needed to get my floor fixed.  She gave me an estimate of the cost of her services, but she recommended that the people who were going to fix my floor would need to remove my toiler and reseal it anyway, so they would basically be doing what she was going to do.  She didn't charge me for coming, and she saved me money.  Although Jac didn't work on my toilet, I had to write a review -- she is definitely honest.  Thanks Jac.

Wow, I am impressed.
I had a small leak with my toilet and called late at night. She helped me diagnose it over the phone and explained how I could fix it on my own. She even called back several times when she thought of something else I could try. Couldn't believe how honest and helpful she was by not charging me to fix something that she thought I could fix by myself. A+ I will be a lifetime customer.

Jac and Women's Plumbing Repair are amazing! I wish I could give them 10 stars!!!  I originally hired them to clear out my sewer pipeline and camera the line to see what was causing the obstruction. They handled the job promptly and professionally. It turned out that the problem was going to require additional expertise. Jac walked me through the entire process and provided exceptional plumbing repair consulting services. I highly recommend their services.

I want to write this review mainly to say that the rating may be a little inflated. And to tell my experiences with Jac.

So I called Jac to come look at our clogged toilet in 2009. She ended up coming while I was out taking a final and my roommate was home. I wrote a negative review because my roommate told me Jac had walked across our carpet with the mud/toilet water on her boots, took all of 5 minutes to plunge the toilet and the charge was $90. Jac later messaged me with her side of the story accusing my roommate of caring more about a male visitor coming (implying that she was more concerned with a love interest), that my roommate was aloof, that my roommate made her climb 4 flights of stairs while Jac is almost 60 years old, with bad knees from doing plumbing.

I'm not really sure what exactly happened as I was not there, but I think they might have gotten off to a bad start because on my roommate's side, she was frantically trying to finish an essay for her final, and from Jac's side, my roommate made her climb 4 flights of stairs (my roommate lost her keys to work the elevator). Whatever the case, the facts that I do know is that in the message Jac claimed that she didn't trudge mud/toilet water across our carpet and that it had already overflowed. That is false because I left minutes for my final before Jac arrived and the water did not overflow that far and it was contained. Another thing is that my roommate called a guy friend of ours to come help with the toilet situation with Jac so that she could write her essay. I think that it's a little petty to imply that my roommate's only concern was to cater to a boy and the whole tone in general doesn't fit well with me and here it is: Your roommate [name removed] if I'm spelling her name right, ran by me down the stairs to let her gentleman friend in, that was what was on her mind, not cleaning the bathroom or getting it fixed.  

Anyway, at the time I had decided to remove it because I sympathized with an elderly, working individual because yes, life is hard. Another thing was she called me and yelp-messaged me and I just didn't want to anger someone who knows my personal info and where I live.

However, now I feel I do want to post up my experiences because I've noticed over the years that her negative reviews are sometimes removed, probably due to the same reasons I removed mine. When we first hired her there were a couple negatives, and sometimes when we checked she would have a flawless rating.

And also, I'm sure Jac knows what she's doing and is a nice person. But I just feel it isn't right anymore to have removed my critical review just because of my emotions. I still have the original yelp message on my alternate account if there are any verification issues to my story that Yelp wants to see.

The most competent and friendly plumber out there. Jac Weber can fix any of your problems at an affordable rate.

I concur with many of the other reviewers; this place is definitely a 5-star company. In fact, I have read Yelp a ton, but never wrote a review until now; I was moved to do so by the fact that this was such a positive experience.

I do want to add info I didn't see in the other reviews; consider Women's Plumbing Repair if you need drain clean out service. The drains seem to know when the best time is to go out. Let's say like on a Friday before a busy weekend. That's exactly what happened today. I couldn't get a hold of the guy I had used once or twice before, and I wanted to get it done fast, as I didn't want to wait and pay the triple-fee-weekend-emergency thing. So I was calling different rooters starting at 7 a.m., and the two that I could get a hold of offered Monday appointments. What is it with these claims of 24-hour service? Perhaps more importantly, how can someone be expected to shower through a weekend? Not to mention other regular activities that require water (ahem).

OK, back on point: I started Yelping more carefully, looking for rooter, and drain. Women's Plumbing Repair didn't come up in that search (but presumably it will now, as these posts will be captured in future searches). However, I did see them listed in another Yelpers post telling me to stay away from another rooter--and referring me instead to Women's Plumbing!

So I called around 8:00 a.m., and got a human being on the phone. Kudos...how rare that is these days. She said she'd call around to some of her guys and arrange to have someone come out. She called back promptly with a time window. He called 15 minutes before arrival. He came around the time they said she would, he was very professional, and thorough. The prices, as far as these things go, was reasonable in my opinion.

What else can you ask for?

WOW!!!! THIS IS A PLUMBER YOU CAN TRUST!!!  Thanks to Jac, I didn't even need a plumber.  Just like everyone in the other reviews on here says, she looks for the simplest, cheapest, least intrusive option for you possible.  I my case, she had an inkling it might not even need her presence to fix, she figured out the problem with me over the phone and told me how to fix it.  How many people, who are responsible for their own living in this day and age and this rough recession, would turn down what would have at minimum been a $90 visit.  Jac, that's who.  I implore anyone reading this to send your business her way.

If I could give Jac 100 stars I would because she is that awesome!  Jac came to my house within 2 hours of calling her and she fixed my problems lickety-split and did a fabulous job.  She explained everything and gave me an awesome price on the work which I could afford.  Jac rocks and is a super star!!

I admit that I have sticker shock over plumbers' hourly rates-any hourly rate job.  It really kills me and I sweat bullets whenever I am faced with a hourly rate for a job that you never know how long it will take to complete. Even when writing that check it still hurts and the nausea takes over..... but when you marvel the work that Jac did for that check, it somehow dissipates.  Great work. Ethical. Honest and straightforward. Takes time to explain things the now and why. Doesn't B.S. around and tells you like it is.
I would expect and hope that if something went wrong with the job performed, she would certainly make it right.  

Despite the sticker shock, would call her again!!  If she offered a plumbing 101 class, I'd gladly be one of her students (hint hint).  Thanks Jac!

Jac has once again come through for us. She made a special effort to find an unusual part, squeezed us into her schedule and.tolerated my fumbling attempts to help. During the repair she pointed out some potential problems and how to avoid them. She's the best and because  she's the best she's BUSY - but worth the wait.

Jac your responds to my husband's review in regards to the work you did for us is a bit untruthful.  You told me that you had a prior engagement and could not stay to fix the pipe.  Never did you mention that you weren't feeling well and could not perform the work.  The fact: the other plumber did your job and did not charge us for his contribution. However you charged us $450 dollars for the work you did actually perform, which was turning off the main water valve and going to the hardware store to pick up the pipe.  We thanked you because you did come on short notice on a Sunday.  I am truly disappointed by your business ethics.  You are just trying to save your butt by not being honest and truthful in your responds.  I hope that you can just accept our experience with you and take a moment to reflect on how you can be a better business with more integrity.

I was having some issues with my shower's water pressure and too much hot water as well as toilets running and not flushing right. I decided that I needed a professional to come out and take a look. I wasn't prepared to take a crash course on plumbing! So I turned to Yelp.

I originally found Richard's Plumbing here on Yelp and decided to give him a call. He let me know later that day that he was a bit too busy but gave me Jac's number. So I was able to reach her right away and we scheduled for her to come out the next day.

Jac came out and quickly got to work. She's all business and takes her job seriously. She was able to identify the issues and knew exactly what parts to replace and determine where the problem was. Together, we were able to flush out about 2 tablespoons of rocks from the main water line. I was amazed, but not surprised, considering it's a 100 yr old house. Once we got the line cleared out, she made sure the air was cleared. It was like she was working magic.

I thought for sure she would spend the whole time on the shower, but she wanted to make sure everything was covered. To my surprise, she was able to fix and repair both toilets as well. I would have never been able to do all of this myself without learning a whole lot about plumbing. With a reset of the tankless water heater, everything was just like new. Now life is good again and plumbing is better than before we moved in 3 yrs ago.

I will say this - She may not be the cheapest around, but Jac will get the job done, and get it done right.

I had a disposal issue yesterday and was panicking slightly because of a birthday party that is happening here this weekend...I was so lucky to find Jac, the owner of Women's Plumbing Repair! I called, left a message and within an hour and a half, not only did she call me back, but interrupted her lunch break to swing by the house and fix the issue. I liked her work ethic so much that I hired her again to replace my kitchen faucet. She offered to go and buy the faucet but I declined saying that I wanted to pick one out. Needless to say, I picked what she suggested as it was the absolute best option and she came by today and had it replaced within an hour. I highly recommend Jac. She is upfront about fees, and knows her stuff! I'll definitely be calling her again to fix any plumbing issues that I have. Thank you Women's Plumbing Repair, YOU ROCK!

Amazing service from this plumbing company.  They answered the phone on the first call so no need to leave a message; the appointment was scheduled for the earliest possible day and time; they showed up early and fixed the problem within an hour or so.  They were happy, kind and courteous.
we will definitely recommend them and use them again!

I got a call from my tennant saying that the garbage disposal was no longer working so I gave Jac a call. She was able to stop by the next day and fixed it promptly. She also identified a larger problem with the kitchen sink and repaired it as well. Although I did not meet Jac, we spoke on the phone several times and she sent me photos of her work from her phone. She worked with me on the fee and I feel confident that she did a great job. Thanks Jac!

I will try to put into words how awesome my experience with Jac was.
She told me their hourly rate on the phone, and helped me wrap my brain around how long it might take to do the two repairs I thought I needed. Great. Ready.

She got there and tried a few things to save my ancient, corroded, broken-down faucet (it was not just a washer, as I had hoped), but the verdict was in: Needs replacing.  I freaked and tried to start thinking about how I could finagle this financially. Then, dun-dun-DUN! Turns out the other simple fix in the bathroom needed a full replacement, too. TWO new faucets in one day! GAH.

I am convinced, before you go thinking that she was just out to get my money, that these replacements were the right thing. Why? Because Jac SHOWED ME exactly how and why they were forever broken. She also hurried to home depot to buy the cheapest and best faucets to replace my old broken ones with. I live in 60-ish year old house and I'm pretty sure the faucets were last replaced 20 or so years ago, so this is reasonable.

And now! NOW I GET IT. A) I understand more about plumbing than I ever thought I would and B) now I have two new faucets that don't leak, that are better than my old ones, and are pretty! hooray for Women's Plumbing Repair! Look no further.

Jac is a great plumber who responds quickly. She is an excellent plumbing problem solver who carefully assesses possible reasons for a problem. Then she eliminates them one at a time, starting with the cheapest & simplest solution. If  the simpler steps don't work, then she'll accept the need for replacing parts and doing the more expensive repair.
And she answers her phone! Yikes! And she's funny and a pleasure to work with, coming as quickly as she needs to.  She's also upfront with billing process before she even comes out, so no big surprises about the cost. Awesome!

7/6/2012
Jac is without a doubt the best plumber I have ever had. I had some difficulties with my toilet, which was so old that it might have been here before the house! I had called a handyman who wasn't able to successfully take care of the problem. Then I found Jac; she looked at the plumbing the same day as my call, and suggested I install a new toilet. She got it for me, brought it back and installed it the next day. A few weeks after this, I heard what Jac said were phantom flushes. It appears there was a piece of grit in the works. She came right away, fixed it and also fixed my extremely low water pressure. Besides being an excellent plumber, she's great at solving problems connected with plumbing. In the future, I will only have Jac work on the plumbing in this old house of mine!
Sharon L.

Wow! Great service-very professional, responds quickly to calls and reasonable rates.

Like some of the other negative reviews, I can say I really wanted to like this business and Jac. She was recommended to me by a neighbor and the first time she came, she charged $90/hr and fixed several  plumbing problems efficiently for under $200. A few weeks later I called her about a hot water heater needing a pan placed under it (to catch any leakage). She then said she would need her assistant Paco to help because it was heavy, and it would cost $150/hr. but would most likely take not more than 2 hrs. to complete. It seemed high to me, but I liked her and unfortunately didn't check with other plumbers to compare prices.

Instead of 2 people doing the job, just Paco showed up. Much of the work consisted of lifting the heater and draining its water using a hose - not rocket science. My husband says Paco stood around watching the water drain for some time, with the clock ticking. In the end, he presented my husband with a bill for a whooping $527.00! A far cry from her original estimate of $300! When I called her to discuss the issue, naturally being upset, she was rude saying she didn't need this today, but added I wouldn't have to pay that much and she'd call Paco and get back to me. When she called back she said she hadn't known it was an electric heater and that it was located in a closet - questions she never asked me when I originally contacted her for an estimate. It certainly seems it was her job to ask these things, not mine - as I didn't realize there was a difference in difficulty with heaters and placement.

As the conversation went on, she  became progressively more rude and said she'd heard enough, that SHE was upset and that the $300 I offered to pay based on her original estimate wasn't acceptable. (As I mentioned, this job was not rocket science, and I'm sure another plumber would have done it for far less and also not been so rude).

In the end, she slept on it and called me in the morning, more polite this time, and said she would charge $350 plus $40 for parts. I accepted, glad to have this over with. Needless to say, however, I will not be calling her again!

I'm bummed that yelp doesn't let you keep your last review too and keep piling them on...because I'm in here to talk about how Jac, once again, helped me out in a huge way but it will erase my last 5 star rating!  Dang it - well if you're this know that Jac has 10 cumulative stars from this lady.

Last time was at my loft in Jack London Square, on a weekend - toilet problems and you know how dire those are. Not only did she fix it, and the garbage disposal while she was there, she taught me how to do everything she just did!  Who does that?  She's really about getting people out of jams and educating at the same time - just excellent.

This time, I'm in a rental house in Montclair - built in 1925, super old stuff that's falling apart. Like where you're afraid to touch anything because it might disintegrate in your hands and cause a chain reaction...yeah, well, my bathroom sink had standing water in it - gross, and I tried to snake it myself but couldn't get it to go so I figured Super Jac would help me out, plus my washing machine was flipping out too and laundry was piling up.

Jac came out as soon as I was available, and when the snake went a ways but not far enough she took that one loop that is right under the sink out to see what was up, and oh yeah...crumbled in her hands.  OMG...and the saga began...suffice it to say, she is determined and when one problem led to another, and another, and another she stayed positive and even called in reinforcements.  Colleen was great too.

I'm so thankful that both ladies were so professional and patient, and stayed until everything was wrapped up - and it was a serious nightmare.  Keep in mind, the beautiful part of all of this too, is that she taught me how to do all this work along the way - seriously! Again, she doesn't need to do this with her clients but she does because she sincerely wants us to be in a better position than when she shows up to dig us out of something.

I gave Jac a heads up that if my other job doesn't work out, I might just be in the market for a plumber's apprenticeship with her!  I think it would be great...though I'd have to conquer my aversion to the stuff that causes plumbing problems in the first place - YUCK!  Better them than me :)

USE JAC & COLLEEN - THEY ROCK!

Jac was very professional and personable. She was going to be slightly late for our original appointment, so she called well before to make me aware. Once she came, she was in and out plus she took the time to explain the issues and what she was doing to fix them (I had a leaky kitchen sink). I feel very confident and comfortable in knowing that I've found someone I can trust to be there when I call the next time I have any plumbing problems (hopefully not too soon!).

this was one yelp review that was no bull... everyone's glowing praise set me up for high expectations that were actually exceeded.  Jac was very good and you can tell - she loves her job.  She actually said I love plumbing!  I do not love plumbing, and my assessments of minor problems actually turned out to be tricky little issues which she handled with great care.  
Hands down, I would recommend her to anyone with plumbing issues.

A highly overdue review . . . pretty much just adding my voice to the chorus of praise for Jac, but wanted to chime in, as she's awesome. Basically, managed to clog our shower drain beyond what Drano and el cheapo home snake could fix. We were extra super mega broke, but it's not like showering is exactly optional. So, based on positive Yelp reviews, called Jac. She had a fairly booked day, but said she'd squeeze us in at the end if she could, which was awesome. As other folks have reported, she not only fixed it but gave us hints (a) on why our drain filter is crummy and what to replace it with and (b) how to fix this ourselves if it happens again.

Then, while she and her super nice apprentice were working on the shower, she noticed that the toilet was running inefficiently, needed a new part. She asked if I wanted that fixed as well. I said, well, yeah, but I'm not sure if we can afford to make non-emergency repairs right now. She said well, you're paying me for an hour anyway, the shower's going quickly, why don't I just take a look and see how easy this repair is. So, we got two repairs essentially for the price of one, and we definitely have a new plumber!

Jac was absolutely amazing.  I was attempting a DIY shower faucet repair, and in classic Tim Allen form, I loosened up a face plate without shutting off the water.  Water came pouring out of the wall and the tub spout.  After managing to shut off the water to my house, I started making calls.  Jac was kind and professional.  She sped over to my house, even though it was closing time, and helped explain how to do a local water shutoff for the shower, and get water running to the house.  Then she took the time to show me how to correctly do the repair, and walked me through it so I could get the parts I needed and fix it up the next day.  Ultimately, she saved me money, helped avert a disaster, and taught me how to do a little simple plumbing around the house.  And she followed up the next day to make sure that the repair went well!  Amazing service, thanks Jac!!!!

Jac is awesome. She came over to help me with my shower which wasn't getting enough hot water even though my water heater was turned way up. She also helped me fix a bathroom sink that wasn't getting good water pressure, and she installed a couple drain stoppers for my bathroom sinks. She is a licensed professional, courteous, and knowledgeable. She even explained what she was doing and showed me how to fix things, in case I was interested in doing it myself next time. Overall, I'm really happy with the work she did, and I am proud to have supported a local, woman owned business. I like to leave plumbing issues to the professionals, so I'll be calling her again if I ever have another problem. Thanks Jac!

I loved Jac. she was an excellent plumber who took the time no other plumber has to fix a mess of old plumbing done sadly and badly by past owners..
If you own an older house.. mine 1929.. the plumbing has been fiddled with by many hands and ofter not so skilled. I have had plumbing problems with the house since I bought it and Jac was the only plumber brave enough to tackle the problem and not just the clog.. Thank You Jac!!! I will call her anytime I have a plumbing issue knowing that the problem will really be resolved.

I called Jac and she was not available to work but she gave me a recommendation to another reputable company. About 20 min after talking on the phone and giving me another company, she texted with some things to look into that would save me money, depending on the issue the other company found. Wow! She's amazing. Who ever does that. Jac does, that's who. She brings honor to her profession!

Jack was a pleasure to work with. She was right on time and gave me the unvarnished truth about my problem. Then, she fixed me up as best as she could and referred me to a trusted company to do the work that she could not. Her prices were fair and her work was clean.
I would use her again and recommend to my friends and neighbors.

What a nice person! Knowledgeable and friendly. She answered my phone call right away and did a great job. She will be my go-to plumber for all future needs.

Jac has a gazillion 5-star reviews, but that won't stop me from adding another one! She is FABULOUS. I had received a shockingly high water bill and suspected that my toilets were leaking. She came quickly, and fixed all of them except one that mysteriously kept running. She then came back to my house a second time (for free) after securing a replacement part that might do the trick, and it did--saving me a lot of money as the alternative was to replace the entire toilet.

Her phone rings off the hook because she's so in-demand, but she gave my job the full attention it needed--and even stayed a few extra minutes to share some valuable life lessons. Jac is the real deal. Five GOLD stars for Women's Plumbing Repair!

Let me add ****** stars to this business.  As a small business owner, I was very impressed with Jac's professionalism and great attitude. I called her to make an appointment for my parents. I left a voice mail and she got back to me the same day. After asking about the problem made an appointment with her for the next day. 15 minutes before the appointment my father who is 78 years of age called and asked me to cancel the appointment. I was very embarrassed . I called her and asked her about the cancellation fee. She did not  charge me any and asked me to call dad and do a few plumbing exercises to be certain that the problem with the bathroom was resolved.
Very helpful, Kind and professional! I will not dream of calling anyone else in future.
Thanks again!

Another happy customer who fixed her own leak in 2 minutes, with Jac's coaching over the phone. This plumber clearly knows her stuff and does the right thing!  Thank you, Women's Plumbing Repair!!

Really great experience.  I called on a Sunday night and the rate was still reasonable.  Jac was friendly and even gave me some pointers as she worked.

NOT A RESPONSIVE PLUMBER! Because of the positive review from other Yelpers, I called Jac on Saturday at 4:40pm for help on a plumbing issue. She answered her cell and indicated that she would call me back once she looked at her calendar. I never heard back from her so I called her again on Monday at 8am and left a voice mail on her cell. She called back an hour later, asked me to directly call Paco, one of her employees and he should be able to get to me until Tuesday at 9am. THAT IS NOT CUSTOMER SERVICE!! She also said she charges $150 and that I would need to have cash on hand to pay -- no checks. Who keeps $500+ cash on hand?? Since she didn't know exactly how many hours the job would take, I didn't want to run to the ATM and take out a bunch of cash.

I then called Royal Flush Plumbing today at 9:15am . They said they would have a plumber here at noon and he showed up exactly at noon. I'll be sure to write a raving Yelp review. Plus, they didn't charge me $150/hr!

I'm one of those guys who makes things worse when he tries to fix something.  I never learn.  Nevertheless, I replaced the fill valve in my toilet, but when I re-attached the water line to the toilet, the connection leaked badly.  I called Women's Plumbing Repair because of the great reviews.  Jac told me to look for a washer that should have come with the kit that is used to reconnect the water line.  I found it, installed it, and the problem was solved!  I will call them next time I need a plumber, for sure!

Jac came to fix a toilet at our business and she was great! She was prompt, did a great job, and charged a reasonable rate. We will call her again for home or business.

I was totally pumped to find a reputable woman plumber with great reviews. I will say I received great service on the phone. Jac called me right back and offered to come out to our house ASAP and help with our water heater problem. I explained that the water heater had no more hot water and it seemed to be a problem that she could handle.
The next day we took half a day off work to be home for the repairs, and she arrived on time (another bonus!). However, when we showed her where the heater was located, which was in a utility closet, she said that she couldn't look at the heater. She shined a flashlight on it from outside and told us that it was rusted and needed to be replaced and that we had to call someone else who specialized in water heaters and promptly left our house. Fortunately we did not get charged for this, which I really appreciate and respect. Nonetheless we'd been waiting  more than 24 hours with cold water, eager for help, and this was a total let down.  The answer would have been fine, had she been able to properly assess the heater! I called another company on YELP minutes later, and described the same problem. This time, the person who answered the phone trouble-shooted the problem with me by PHONE! We turned a couple of dials, and flipped a switch on and off, and the heater fired right up. We've had hot water since. No thousand dollar replacement needed. I am sure Jac is awesome and wanted badly to leave another stellar review. I would advise other Yelpers to make sure that they are able to solve your problem before you take the time off and wait for the service.

Jac is a revelation.  My kitchen faucet sprung an internal leak and was spilling out into the cabinetry below.  I called Jac and she was there that very day.  The old faucet was a bit of an exotic model, and was very challenging to remove.  Jac stuck to the task and we got it out of there.

I bought the replacement faucet at HomeDepot, the Pfister Segwick.  Jac came back and did the installation.  Unfortunately, the faucet drips a tiny bit out of the spout.  Jac was kind enough to come back a second time, remove the installation, and install another one of the same model - again, very flexible on timing and, most importantly, wanting to get it all right  (and not continue to charge up the meter). The second of the same model is in, and the same result - tiny drip.  This is definitely a manufacturer problem as I reviewed the installation instructions and Jac had done everything perfectly.  Please avoid the Pfister Sedgwick.  

Please do call Jac immediately if you have any plumbing issue.  Friendly, professional, on time, and goes the extra mile for you.

Jac has extensive knowledge and she really helps you solve the problem with giving great value. Jac is awesome!

I would recommend Jac to ANYONE...She is an absolute rockstar!!!

I have had 3 or 4 plumbers come through in the last few months and unable to fix my problem. The last 2 plumbers told me that I had to replace all of my pipes, which was what I was prepared to do when I called her.  She came to my house and within 5 minutes, she isolated the problem. She found the root cause and fixed everything within 2 hours. She could have easily told me that I needed to replace my pipes, which would have cost me my arm and both of my legs! I am ecstatic to share that instead of opening walls and being without a shower for a couple of days, I am a proud owner of a shower that works and pipes that don't leak!!!

The second she came through the door I just knew that I was going to get good service. She has a way about her that is just honest and open...very good people!!

Jac rocks around the clock!  After my Chanukah party last night, my toilet was a bit stopped up this morning!  I tried the tip she gave me a couple of years ago (see previous review) but it didn't work this time.  I called Jac in a minor panic.  She said that she wasn't working today (12/31) and in fact, really wasn't available until Tuesday or Wednesday.  That wasn't going to cut it and I really didn 't want to go find another plumber.  So, OVER THE PHONE, Jac coached me on unplugged it myself.  In one minute, it worked!!!!   And, she didn't charge me.  Just wished me Happy New Year!  GREAT service.  I've got her business card in a safe place.  

By the way, my father was a plumber so I'm particularly picky about my plumbers ;)

I called Jac almost a year ago but wanted to write a review because I still think she's one of the most professional, courteous people I've ever worked with. Oh, and what's that other important one? Honest. Yeah, she's that, too.

Jac was amazing. I had what I knew what was a simple problem (water heater pilot was out) and she took the time to talk me through lighting it over the phone as she was headed out to a conference and technically not taking appointments today.  She was patient, helpful and a life saver as there was no way I could go without hot water all weekend and miss work on Monday to stay home and wait for a Plummer.  Thanks Jac!!

Jac is fair, honest and very quick. She actually wanted to teach me how to take care of some simple things myself. Sadly, I have no interest in being handy but I respected her for the attempt. Good suggestions on other things that needed fixing, but no hard sell on getting them done.  Awesome.

Jac and Paco are professional, competent plumbers.  I would recommend them to anyone.

Our water heater gave up on us on a Friday night - while we were sleep deprived and shell-shocked with a two-week-old baby! Jac came right over Saturday morning and tried to breathe life back into the unit. When that didn't work, she gave us all the options and recommendations. We waited until Monday to get a certain model and Jac had us up and running by noon. Great service, reasonable prices!

Jac went  way beyond the call of duty doing all the plumbing repairs at our four-plex a couple of years ago. Did all the jobs we called in for and did it right, but also cleaned up after the jobs, did extra things, like troubleshooting and fixing some vexing leaks and drips. Honest, fast, and thorough. Worth every penny and more. Jac is patient and explains clearly;  a plumber I would trust to help my mother.

Jac is AWESOME!!!! She is honest, reliable and even cleans up after herself - wow, this was a first for me to have a plumber unclog my garbage disposal and then clean my sink!  Wow...  Thank you, Jac!  You saved me time, money and the stress of a stranger coming into my house and shoving their hand down my disposal!

5 Stars for service!  In this case work was not actually done in my home.  While on the phone, I explained to Jac that I was having issues with my bathroom faucet.  She asked me a few questions and walked me through what I needed to do without her having to come out.  I live 2 blocks away from Home Depot, I bought the parts and did the repair myself.  It took 15 minutes including the walk to the store.
She's like a good neighbor who is willing to share knowledge.  Since I can't barter my services, I thought I would leave a good review.
Thank you!

Great service. I must admit I chose the service based on its name and the reviews.  Never had a plumber before and perhaps was more inclined to have a woman do the service.  I guess all those TV representations of burly men overcharging got to me :-).  Well the proof was in the doing - Jac came and she took care of the problem lickety split and taught me how to fix it myself in the future.  Good price, efficient and knowledgeable service.  Way to go.

When good is work done well.  Professional, clear, and thorough was my experience.  Also was mindful of being neat and cleaning up.

Jac has helped me out on two more occasions, including replacing our garbage disposal.  Each time she's responded quickly to my messages and has been good at explaining things.

Mac was great.   Fixed our problem promptly.   Good quality work.

After two plumbers failed at fixing my tub clog (and one quoted me $1000 and said he'd have to tear into the drywall!), I called Jac.  She was at my house in less than 30 minutes and fixed the clog in less than 15 for 1/10th of the cost. And, unlike the other two plumbers, she was respectful and explained everything to me in language I actually understand!

Hooray for Jac!  She will be our plumber from now on.

Jac was super nice and so helpful! I had a rattling tube under my kitchen sink for the last few days and within minutes, she had diagnosed the issue. No more rattle! She also explained everything so that I could understand the reason behind the fix, which I appreciated. Highly recommend!

THANK YOU JAC!  I've been putting off getting the hot water pressure in the kitchen looked at for a LONG time.  Last plumber (STAR Rooter) said the pipes from the main were bad and needed to be replaced for about $1000.  I also purchased a new dishwasher and never had it hooked up because of the low hot water pressure.  My family complained about having to hand wash dishes so much that my husband finally called Women's Plumbing Repair and presto!  Jac to the rescue!  Not only was she efficient, professional and knowledgeable but she is an amazing person, friendly and shared her knowledge with me.  She found that the pipes are fine, the water pressure is fine -- the problem is that the faucet is bad and will be replacing that.  She connected my dishwasher with no problems.  We are so happy to have found Jac -- she is our go-to plumber from now on.  Highly recommend her to everyone. Cheers!

Jac is incredibly helpful - even just a quick phone call with her can save you a ton of money. Shes honest, and looks out for the customer, instead of just trying to get quick jobs and money.

I really appreciate having someone to call on when there are plumbing issues. Thanks Jac!

Jac's 100th review!!! I can't recommend them highly enough. Thanks Jac!!!

I have used many plumbers over the years, but usually they repair by replacing fixtures.  They generally don't have the patience or curiosity to diagnose the problem and just fix it right there on the spot.  I called Jac because of Yelp reviews and I could not have been more satisfied.  She charges $90 to come out and diagnose and maybe fix in the first hour (her specialty). She works fast and she is fair in her prices.
She is smart, competent, responsive to my plumbing needs, and cleans up beautifully.  I hesitate to overstate her positives, because she might become too busy to be so available.  She is the best plumber I have every used - hands down.

Had a weekend emergency with a shower that wouldn't turn off.  First place we called out of the yellow pages (not Jac's) came in, said it would cost $400 to replace the entire shower valve system.  After about 30 minutes it did not look like the plumber knew what he was doing and with some trepidation I cancelled his work mid-job and went to Yelp to find someone else.

Called Jac due to the great Yelp reviews and it turned out even better than expected.  Jac was able to talk through and diagnose the problem on a Sunday night, with quick phone pics, and ultimately reduced this job to $5 in parts.  I asked when to expect her over and she patiently explained that she did not need to come over, that it sounded like I could do it myself.  She talked through which specific stores you could get the parts, taking into account store hours, which parts were needed and what needed to be done, and she was absolutely right.

Amazingly to me, she even followed up later to make sure everything worked out (it did).

She turned a $400 job into $5 in parts, all over the phone.  I do not Yelp often, but Jac and Women's Plumbing Repair are astonishingly good.  Should we require plumbing work in the future, I will definitely be calling her, and cannot recommend her enough.  Thanks Jac!

Jac was such a very pleasant surprise - she took care of all 3 of my different plumbing problems in very short order, fixed the sink disposal I had told her needed replacing (how many other plumbers might have just replaced it), and gave me great advice on some best practices to avoid a repeat visit. I had a bad experience a year ago when a plumber over-charged and under-delivered, so I particularly appreciate the way Jac cleaned up his mistakes.  She was responsive to my phone call, fit me in very quickly, and arrived on time.

What horrible customer service. I called the number that was provided and instead of a kind hi how can I help you I said my name and was asked in a very curt rude tone if I was trying to see her something! Honestly what is that! I will very give them my business!

I called Jac about a shower leak that  was beginning to look like the Niagara Falls and she was here really quickly and on time. She fixed everything that needed to be fixed and even more for not too much, explaining to me each step. Methodical and professional.

But what makes Jac the best is her friendliness, she even drove me to the store to help pick the new shower head. I don't know that many plumbers in the area but I won't be looking no more. I found the one.

Thanks Jac, I had an amazing time !

Jac and Paco are life-savers. Our home warranty company first sent us a plumber who made our problem worse. Within a day the problem had become so bad that we had raw sewage in our toilet and bathtub. I called Jac at 3pm on a Sunday, she picked up her phone, and Paco arrived within the hour. He discovered how the first plumber had messed up, and fixed everything professionally, cheerfully, and as quickly as possible. Jac soon arrived to help Paco out, saving us some money  by speeding up the process. Both of them were easy-going, friendly, and clearly true professionals. I couldn't be more relieved to have this plumbing nightmare resolved so well.

Like many of the reviewers here, I had really hoped that I'd be able to leave a positive review. I'm all for women having their own businesses and had several friends and neighbors recommend Jac.

First, the positive (the reason this is two stars and not one): Jac was quick getting back to me and setting up a time to come, and she did a great job replacing our leaky faucet and was even able to tell me exactly what model I should purchase before she showed up.

Unfortunately, the positive ends there. I had two other problems, neither of which she was able to fix even though she charged me $150/hour to basically tell me she couldn't help me with those problems.

The first problem was a shower that only gets warm, not hot. We even spent time on the phone with American Standard (who was rude and in the end, unhelpful), and supposedly someone is supposed to get back to me with a replacement part, but it was very unclear to me from Jac exactly what it was I needed since she didn't leave me any instructions in writing.

The second problem was a diaper sprayer that my dad rigged up to our toilet line since all of the ones on the market had very weak water pressure, were leaky, and basically worthless. I know what my dad rigged up wasn't a standard sprayer, but it had been working great for us for a year and the only reason I had Jac look at it was that it had a small leak.

She took the sprayer apart without turning off the water valve (something even I would have thought to do first) and water sprayed everywhere. Then she started lecturing me about how it was dangerous and she wouldn't be able to help me. I said okay, then could she please just put it back together the way she found it since I use it daily and would rather deal with a small leak than not have it at all. She sat there for a good half an hour (time she was billing me for) and couldn't figure out how to put it back together or get it to work again.  She kept saying that she wouldn't take responsibility for it not working and it wasn't her fault. I kept thinking, 'aren't you a plumber? Isn't this your job to figure these things out--or at least to know how to put a basic spray nozzle back together?' Finally she went to the store and bought a new handle, but when she installed that, it leaked horribly. At last she put back on the old handle (which mysteriously now worked). She kept saying she wouldn't put her name on it, which I understand, but I found myself wishing I had never even asked her to look at the diaper sprayer or the shower since she charged me for all of the time she spent on them, leaving me in no better place than I started (and with an expensive bill to boot). I really wish she had just told me up front that she couldn't help me with those things so I didn't have to pay for her to spend hours with no results.

The whole thing ended up being $476, which seems like an awful lot to me given that only the kitchen faucet was successfully fixed.

Jac is great. We knew her very casually socially, and when we needed some plumbing problems diagnosed and fixed, we called her up. We've used her several times now (tub, toilet and I believe she even took a look at our water heater connection) and have found her to be trustworthy and her work to be very good. She really does take the time to figure out what is wrong, rather that fixing something that might or might not be a problem. She's also excellent at explaining your options and what she can do (and what is likely to work the best). As a customer/client you feel like she has your best interest in mind and will work with you until the issue is resolved satisfactorily. If she needs to get a part, or is running a few minute late or whatever, she is great about letting you know. No hanging out for hours wondering.

I recommend her without reservation!

Another great job by Jac! She identified a leak that others could not, and fixed it super quick and without tearing my whole bathroom apart! Thanks again!

Jac is the best plumber we've ever had.  She is skilled, efficient, honest, and a very nice person.  You can always count on Jac whose talents surpass plumbing.  You can't go wrong wtih Jac!

I had a leaking faucet valve. I called, Jac answered right away and she diagnosed the problem after I texted her pictures and was able to direct me to the right people to help. She charged me nothing. So amazing, and I'm so grateful that she took the time to help me. She has a customer for life!

The best service I never received.  I called to see if someone could come and replace my water heater that was spewing water in my basement.  The plumber I spoke with diagnosed my problem over the phone and suggested that I attempt the repair myself, because if she did it, it would cost hundreds.  

Well wouldn't yah know it. A $11 part and a few YouTube videos later, it was done. Yes, they didn't get our business, but I'm here to hail them as an honest company, which I highly recommend. That goes far in my book. Thanks ladies.

I am a single mother and had had a persistent leak under my kitchen sink for about one year.  It was a small leak that left a puddle, and it has been starting to mold.  I had two other male plumbers over to try and fix the problem, one of whom came 4 times.  It still kept leaking and I was always worried about it and had already spent a lot of money.  Also, I have a Watts reverse osmosis water filtration system under my sink that needed the filters changed.  I called Jac and she came the same day.  I noticed right away that she did things differently from the other plumbers.  First of all, she brought a bright electrical plug in light that illuminated the under sink area.  Then she filled the sink with water, which the other plumbers had not done.  This showed that the leak was coming from the bottom of the garbage disposal.   She replaced the garbage disposal, and then proceeded to change the reverse osmosis filters.  The best part was that the entire time she was teaching my 17 year old son how to change the filters, how to turn off the water outside the home and how to turn off the water under the sink, so that next time (in6 months) I won't have to call a plumber to change the filters.  My son can do it.  I am so pleased to be able to support a wonderful woman in a traditionally male field.    Bravo, Jac!

I love finding great local professionals that I can call on when I need to, and Women's Plumbing Repair definitely fits the bill. I usually do my own plumbing but this was a bigger job than I wanted to tackle.

I called Jac to install a new faucet in my kitchen, with the added twist that I needed new pipes and shutoff valves installed as well. I didn't want to put my new faucet on the old rusty, flaking steel pipes!

Jac and Paco showed up first thing the next morning and did a beautiful job replacing the old pipes without breaking my tile or cutting into the wall.

It took 5 hours of work for these two pros so you can imagine how happy I was that I didn't take this one on myself. My water would STILL be off!

I definitely recommend giving Jac a call if you need help with your plumbing.

Jac was great.  She came out right away.  Access my issue and fixed it in less than 10 minutes.  She even took a bit of time to explain the issue to me so I could fix it myself in the future.  She charged me a very reasonable rate for the time she spent.  I'd definitely recommend her to my friends.

My problem was a slow-draining tub, so nothing urgent. Jac showed up right on time for our appointment and was super professional and courteous. She needed to call in her co-worker, so she didn't charge me for her time. Paco was also awesome. My tub is now doing what it's supposed to do. Can't ask for anything more than that. Plus, supporting a local, women-owned small business is cool.

I will absolutely call Jac again, if my sacrifices to the plumbing gods prove insufficient.

I had a terrible experience with Jac every step of the way - cranky, argumentative, and ultimately a waste of time, as she left without making the repair. She made it difficult to schedule an appointment, she got into an argument with my landlady over whether she could park in front of a red zone/driveway in front of the building, told my landlady she was handicapped so she needed to park close, argued with me about the difficulty of the repair (I had put in a kitchen faucet by myself and didn't get it quite right so I needed a plumber to fix it), insulted the quality of the faucet itself, saw some dark mildew and decided it was black mold, said she couldn't be around black mold (she's a plumber?) and then said, forget it, I don't want this job, and left. Thanks for leaving me hanging, Jac!

I had a bad water leak, I called over a dozen plumbers and Jac answered my call. She was very responsive and quick to the scene.

Great work attitude, very fast response and she helped me save money by having me turn on the water in far away rooms.

Because it interrupted both of our dinners we talked about food and ended up getting pizza in Berkeley afterwards.

I've used Women's Plumbing Repair on three separate occasions and all three jobs were done professionally, courteously, and swiftly.  Women's Plumbing Repair in fixing a broken pipe underneath cement outside of the house, gave me information about what they were doing each step of the way.  No other service provider has ever done that with me, and that's why I'm a repeat customer.  When I have a plumbing problem, I call a plumber, not a handyperson.  And that's why I call Women's Plumbing Repair.  They're friendly and honest...and you'd be hard pressed to find those qualities now-a-days.

Jac answered the phone after-hours (I was expecting to leave a voicemail, but it re-routes to her cell and I got her at dinner.) She called me back within the hour. Initially she tried to talk me through fixing the problem myself on the phone (I'm a new homeowner and had attempted the repair but got to an impasse) which I appreciated.  I texted her a pic of the problem, and she called back to schedule a fix.

She arrived promptly and talked me through all the steps so I can repair the simple stuff myself next time, which I appreciated.  She explained the harder stuff, installed a new part, and pointed out shoddy workmanship that might pose a problem in the future.  She was no-nonsense, prompt, and took the time to do it right.  Hope I don't have to call her again soon but I will if I need to!

FYI Cash/Check only!

Problem: Clogged vent pipe; possible cracked sewer pipe. Because of the great reviews, I decided to go with Jac. She sent out her partner Paco(?). He was not able to resolve the problem the first day and said he would come back the next day. My husband was overseeing the project and was not comfortable with Paco's skills, especially since he was paying an hourly rate. After paying him for two hours the first day and possibly another two hours the next day, John decided to discontinue the service. John ended up calling another plumber and the pipe was cleared in half an hour. He will come back to inspect the sewer pipe later. John prefers to pay by the job (flat-rate) and not hourly.
I wish Jac would've come out instead of her partner.

Jac is awesome, professional, honest and courteous!  She fixed my toilet and my shower in about an hour and a half.  She did a phenomenal job and I wish everyone in bay area would go to her if they should ever need plumbing repair.  I was expecting to pay an arm and leg and when I saw the bill, I thought it was a mistake because it was so cheap.

Jac was really nice..prompt and explained everything well....she even gave me a break on the cost. Her hand was injured but she still did the work. Thanx jac...I will be calling you for future work when needed

Jac was very considerate about keeping the cost to a minimum and it was obvious that she quite knowledgeable. I'd refer her to a friend in a heartbeat.

Jac sent Paco to install a gas line for a new fireplace. Our house is old (quirky), so I knew that the job would be difficult.
Paco was kind, professional, and efficient. He cut and threaded the pipes on-site, providing a custom solution for our fireplace. After completing the job he made sure that all of our gas appliances were working. Definitely worth the cost.

Just had the best plumbing repair experience ever!  

Jac came to look at our sink, which was dumping water onto the floor.  She quickly repaired/replaced all the appropriate pieces and had us up in running in no time flat!

Super happy to now have a plumber I know I can count on.  Bonus points for that plumber being a woman!

They were super nice and knowledgeable! They knew exactly where your issue was and how to fix it. Will be using them for our future plumbing needs.

I'm so glad I found Jac on Yelp!  She came out the next day after I called her and easily fixed my plumbing problems:  she replaced a leaking garbage disposal and unclogged a bathroom sink.  She was efficient, friendly, knowledgeable, and very capable!  She even gave me a great sushi restaurant recommendation  :]    I will definitely use Jac again should any future plumbing problems arise.

Our regular plumber (Nahman plumbing) was too busy to come deal with our emergency (even though we have been long time clients), but thankfully, the Women's Plumbing Repair saved the day!!! Thank you, Jac!

I called Jac in the morning today to fix a clogged kitchen drain and she was able to fit me in in the afternoon.  Great communication- she called later to let me know when I could expect Paco, and Paco also called to let me know when he was on his way.  Paco recommended some pipes be replaced because they were cracked and for easier repair in the future.  I told him I could not afford the new pipes and additional time for him to go get them from the store(he suggested I could go buy the pipes while he snaked the drain, but my budget was still limited).  He said he understood and fashioned a custom quick-fix for the leaky pipe, and voila~ no more clogged drain and backed-up dishwasher!  Paco was very professional; he did not pressure me to spend the extra money, and he explained everything very clearly.  I definitely recommend Women's Plumbing Repair.  Repair was done in a little over an hour, but I was only charged for one hour- Thank You!

Jac's awesome!!  My toilet had been running off and on for years and driving me crazy.  I had other plumbers out here but none of them could permanently fix the problem.  Someone told me about Jac and I hired her to fix it this past winter.  The toilets been trouble free for 6 months now!  She even gave me some tips of how to deal with another plumbing issue I had with my kitchen sink.  My place is very old with old pipes.  I will only use Jac for my future plumbing needs.  Her prices are fair, she's extremely friendly and willing to share her knowledge with you to save you money.  Doesn't get any better than that!!

Jac came to my house in record time, repaired my leaking shower and did an amazing job at a reasonable price.  In a world of shady contractors,  and unreliable repair folks, it is a relief to someone with ethics and reliability.

Thanks, Jac!

I used this service recently and was once again pleased with the service, pricing and timely manner in which the work was completed.
I have used Women's Plumbing Repair an many occasions for home and my business.
I have found the work professional and informative as well. It's nice to know what the problem is and what is entailed to fix the problem.
The pricing has always been fair, and I will continue to call this service for our plumbing needs. It's nice to find integrity in the repair and maintenance world!!!

I don't understand the two one star reviews (below) by a yelper couple against a professional trades-person who would come out on an emergency basis on a Sunday to help them.  Unless they can claim she somehow made the problem worse (they don't claim she did, and I doubt she did) I wouldn't trust them.  I think that those reviews say more about the unacknowledged entitlement of the customer than the professionalism or quality of the plumber.  Readers should also watch out for people who post double one star reviews for the same transaction.  It just seems petty to try to hurt a local business person's reputation based on such a limited and emergency based issue.  I advise people not listen to crazy yelpers, and when two people both send one star reviews on what seems like pretty minor complaints, you know it's the reviewer, not the professional, who you should question. My limited understanding is that a broken main is a major project, often involving the City who can provide limited services but who have expectations of what needs to be done.  Of course it is going to cost you on a Sunday for someone to do the job right. Are you expecting standard rates or cheap service on your scheduling whim?  Do you want a rush job so it breaks again?  Did you call before you dug?

I called Jac based on the 4.5 star yelp reviews and she did not disappoint.  I received a call from my spouse that a water spigot had burst in our back yard and water was flooding everywhere.  I called Jac at arouond 4:15 or 4:20.  She warned me up front that she wouldn't be able to get there and finish before 5:00, so the rate would be $200 per hour.  Nevertheless she took the job despite it being partially after hours.  The rate quoted was not unreasonable for an experienced professional and someone who has worked all day.  She extended her day for our special project (not unlike coming out on a Sunday), and most plumbers would have charged the same rate if not more. She was there within the half hour as promised despite rush hour traffic.  She had a supply of replacement spigots and replaced it on the spot.  She was done in about 15-20 minutes.  Part of work was before 5:00 and part was after. After we talked for a little while, she reduced the rate 25% to $150 an hour, which was more than reasonable and unexpected since I didn't request it.  I didn't get any sense that she was going slow at all.  I think the review below about her going slow is sexist because it confuses quality workmanship with that reviewer's bias that she is going slow because she is a woman.  She took the necessary time to do our job right- taping the thread carefully and tightening the new part properly.  

The only very minor issue we had was a miscommunication that there was a one hour minimum charge, which I was ignorant / forgot about.  But it is an industry standard across many trades, and it was my mistake for not realizing that.  She was nice about explaining that all tradespersons would not make money without such a standard practice.  

But now that you are reading this review, you know about the minimum charge, and that should not be a problem for you.  

She was well worth the price to do the job right the first time, and seemed very knowledgeable.

I would highly recommend her, and will call her again if something goes wrong with our pipes.

Jac was very helpful ,professional, and courteous.  She returned my call to her, which was on a Sunday (rare, indeed), and was willing to fix my garbage disposal the next day.  When she did come a few days later, she was able to save me over $100 on the purchase of a new disposal by fixing the one I had.  She took the time to show me what she was doing in case I needed to do some basic fixing later.  She was really sweet with my 11 month-old twins too!  Thanks, Jac!

Called about a dishwasher drain issue and not sure if I needed a plumber or some other kind of technician. I explained all the details over the phone and Jac was awesome! She explained that dishwashers were not her thing, but suggested one possible problem and offered to come trouble shoot if needed.

Got off the phone and checked out her suggestions. Ding Ding Ding bonus points, she got it right! I am fairly handy myself, so I tackled the problem and now everything is working great!

Five stars because she helped me understand the problem over the phone with no charge or waste of anyone's time. In my book that's rock star!

Thank you Jac!

Jac is great! She came the day I called and fixed our garbage disposal quickly. She also let me hover over her and ask questions and gave me some great advice on things to watch out for. Will definitely be calling again if we need plumbing help.

Mine was definitely not an emergency, but Jac was there right away.  The basin in my pedestal sink had broken, and Jac installed a new one for me.  Although it ended up costing me more than I expected, I got my $$$ worth!  The people who had installed the sink initially had not done it correctly, so we had to go out and get a new faucet and hardware to replace the rusting and rotting hardware that had been installed and not properly sealed.  Jac explained everything she was doing.  I love my new sink and faucet, and I know it's done right this time!

Finding a great plumber is right up there with finding a great family doctor. I can't imagine life without either because, when shit happens, you want the best. That'd be Jac Rose Weber at Women's Plumbing Repair in the case of plumbing. Can plumbing repair be a pleasurable experience? Yes it can. I have seen the light, and she is Jac...

Very impressed with their service and availability.  I called one afternoon and they were out the next morning...giving me updates the entire time when exactly they would be here.  They helped me with a toilet, a sink and fixed a water pressure problem (no charge).  The next day they called to ask if everything was working well.  I would certainly call them again, both Jac and Paco were extremely friendly and did good work.  I saw the bad review on here, but don't always go off of what everyone says.  I understand if people had a bad experience, but try to look past one bad review, they were terrific!

Jac was awesome - fixed the problem quickly, didn't overcharge us, and even taught us a few things about home repair in the process (we are total newbies at home ownership and she was really great about that). Will definitely call her again any time something starts leaking!!

both our toilets had issues with the flush, and we contacted jac at women's repair plumbing. communication was good, jac diagnosed the issue remotely and arrived on time to repair the toilets. jac talked me thru what she was doing and took the time to do the job right. we couldn't be happier with the work, service and job completed. would highly recommend women's repair plumbing to anyone.

Excellent service.  They did the work for a great price, in a short amount of time and the quality was great.  And then Jack followed up with a friendly phone call to make sure everything went well.  Two thumbs up!

Jac is great! She talked me through an emergency issue I had and tried to find me a plumber who could take a last-minute emergency case. My landlord wanted me to go through his plumber, so that's what I ended up doing, but I would hire her in a heartbeat if it were completely up to me!

JAC is AMAZING.  She was my Christmas miracle this year - Kitchen faucet started to geyser on the Sat before Christmas..
She calmed me down on the phone so I could shut off emergency valve reaching from my wheelchair.  She came right over & fixed it.  She really went the extra mile working hard to fix my faucet instead of just going to a replacement solution.  I am so happy to have a professional plumber with great integrity in our community.
Thank you so much, Jac

Wait, it gets better...  Fast forward 34 hours & the fixed faucet starts to geyser again. The repair just could not maintain. So  early Monday (Christmas Eve day) after a quick distress call  to Jac, she got out of a sick bed to pick up a new faucet at Home Depot.  Incredible service!  The new faucet was soon installed & tested & I was back in business.  Amazing plumbing skills and customer service!  Factor in this busy time of year and I really  am especially grateful to Jac and fellow YELPers whose reviews helped me connect with someone of her caliber in my hour of need.

As new home owners, my wife and I inherited a problematic shower. We spent hours researching the issue and gave up hope on solving the problem without hiring a plumber and tearing into the wall to replace the shower valve. Our Hansa brand is longer in the USA and parts are very limited. We had another plumber come through and give us a quote of $1,400 to tear into the wall and replace the valve (plus $300 for new hardware). Within a few minutes on the phone, Jac used her expertise to talk through the problems and restore my confidence in fixing our shower ourselves. In short, Jac saved us $1,700! It's so rare to find someone who is willing to spend a little time with you to come to a logical solution, instead of just presenting the most lucrative option. We will be recommending Jac and Paco to anyone who will listen!

I think Jac is a capable plumber on her own. She has personally done work for me in the past and I was happy with the outcome. But with her increased popularity she has now taken on other workers, and I don't think she has gotten the hang of managing and communicating with them. She quoted me $150/hr for a water filter installation but when her worker came out he quoted $250/hr for the job. The difference in price was not explained, so my wife assumed he was trying to skim off the difference and sent him on his way. When I reached Jac over the phone she said they charge a higher rate per hour ($200/hr) for installing the filter in the basement instead of directly under the sink. The difference between the $200 and $250 still remains a mystery to me.

Her worker also quoted us $800/900 for moving a gas and water line for a washer/dryer. When I had this exact work done a couple of years ago by a different plumber, it cost less than $500 and the quality of the job was great. I know that it's a plumber's market right now due to the housing boom in the Bay Area, but for that price I'd rather just do the work myself.

She also got mad at me over the phone for having my wife interact with her worker instead of doing it myself, and for asking for a bid in the midst of a job. But I told her previously that my wife would be the one handling the interaction with the worker, and even gave her my wife's phone number in advance. She was fine with that at the time. And if she or her worker didn't want to give us a bid on the washer installation then they could have just said so.

Hopefully she will work out these kinks, but for the time being I'm going to find a different plumber.

Phoned her on Monday for an issue - once I said my area of concern she tells me she needs to call me back.  I confirmed she that she had my number and hadn't heard from her since.

update: owner called to tell me that she had 18 calls that day after seeing my review. to be clear, I did not refuse to talk to her when she called- i answered while at work thinking it might be something about my daughter when I realized it wasn't an emergencyI told her that I couldn't talk as I am at work. I have gone ahead and updated the star review as I do understand that sh!t happens.

I called Jac a few years ago when I had a problem with my tub, and she saved my ass. At the time I had a really difficult landlady, and I had tried to snake the tub my myself which turned out to be a grave mistake. She not only fixed the mess I had made but also showed me how to avoid such problems in the future. She was super kind and honest, and she didn't make me feel like an idiot, unlike every other plumber I called. Luckily I haven't needed a plumber since then but when I inevitably do I'll definitely be calling her.

Thanks Yelpers! I called Jac based on the reviews. She fixed a stubborn washing machine drainage problem for us. Definitely calling her next time we have a problem :)

Jac rocks! She extracted a comb from one of our toilets with complete ease and magic.  Also, when I mentioned that we had low water pressure in our new bathroom, asked if she could take a look. Half hour later both sinks spouting like Niagra! Encouraged me to take pics to show to my contractor and explained how they had been improperly installed and where the problem lay.  Oh! And she called me back late in the evening and was at my house before 9:00am the next morning. Prompt, supremely efficient and more than capable for any plumbing job.  Call her first!

Don't be fooled by all the stars from previous reviewers. I just called Jac on the phone asking to fix a tenant problem. She seems to ask many questions about getting a check first before doing any work before even trying to come out to fix the problem...good customer service? I know we've been burned from individuals in the past, however why would you past your experiences to another viable customer. All I can hear from her is before I come out, I want to make sure I get a check!' What kind of business do you run lady? As a business owner myself, there are risks of owning a business..period. But why would you have roadblocks in the beginning and demanding money before you even come out? I'm not sure how long this business will last. Better customer service/experience = better business. I recommend checking out the Plumbing Guys instead. Gave me good customer service and an appointment without asking me money up front!

In addition to Jac's comment below:

It's very bad that you would try to blame the whole Real Estate industry on your bad experience. It's a shame since I don't blame your industry for the bad experience I gotten from Jac, Women's Plumbing Repair have I?? Your defensiveness and neediness for a check/money just shows actually that you're either in trouble financially. It's been my experience that this is something that happens most often with money needy people. Also, do me a favor if it's a holiday for you...don't answer your phone. P.S. MLK is NOT a holiday for ALL businesses especially ones that pick up their phone!!

I'm late on writing this review...but thanks for everything Jac!!

Jac had already done great work for other residents at my condo complex so I was really comfortable asking her to check out the clogged pipe in the bathroom. I wasn't able to be home but Jac met up with my boyfriend...he said she was great, they talked football (she's Raider Nation!) and although it took some time, she handled that clog like a champ. Price was completely reasonable, and although I hope I don't have to call her again anytime soon, I'm sure that with my 40-year old plumbing, she'll be back.

I have to preface this by saying that I really, really wanted to be able to leave a positive review for Women's Plumbing Repair. I didn't want to leave a negative review for an independent, local, woman-owned business. But I also really, really wanted to have a positive experience, and I didn't.

I am a person who is sort of nervous about having strange men making repairs in her home and I never really quite know what to do when they are. Offer cucumber sandwiches? Too much importance laid on being earnest.  Sit in another room and pretend they aren't there? Too much Upstairs, Downstairs. Be terrified I'm about to be murdered and cut up into pieces? Too much CSI: Anywhere. So when I found Women's Plumbing Repair, I thought to myself, well, this will be much better!

It is undoubtedly sexist but I honestly did think I would be more comfortable with a female plumber, particularly one who had been reviewed on yelp with comments that indicated she was open to questions being asked and that she was willing to explain things. I honestly wouldn't be leaving a negative review if she had been completely unpersonable but fixed the problem at hand. As it stands, the problem was not fixed, she was short tempered and made completely unprofessional and unwarranted comments about my living space. Later, when I realized I had forgotten to get an invoice from her and left messages asking her to send me a copy, she neither replied nor sent the information. Thankfully my landlord wasn't fussed about reimbursing me.

She did apologize as she left that day, saying that if she seemed cranky she was having a bad day. I get that, I do. Everyone has bad days. It looks like other people have seen her on good days, and that's great. It's unfortunate for me that I got one of the bad ones.

Jac came by yesterday to work on a few items. It's the third time she's done plumbing things for me. As usual, she was on time (or early), she was upbeat and good-natured, she worked efficiently and effortlessly, she threw in a few things for free, she undercharged me, and she chatted amiably with me while she worked.

Who ever heard of a plumber throwing things in for free?

She's a real gem. I recommend her unqualifiedly.

I had the best plumbing experience today. I had a bathroom sink that was clogged and I couldn't clear the pipe so I needed professional help. I called Jac at 5:00pm and she let me know she would be at my place the next morning at 9:00. She was right on time, had all the tools, and also explained to me how she was clearing the line, thus empowering me to understand the problem. Her work was great, very clean and organized. She replaced the p trap in the sink and everything works great now. I highly recommend Jac for any plumbing issues. Very experienced and professional.

Jac is amazing. I am pregnant and my toilet clogged with my husband out of town. I tried a few things that did not work and then called Jac. She came over right away and cleared up the issue in less than 5 minutes, and her charge was very forgiving! She even gave me tips on what else might go wrong with our particular toilet and what parts to get if need be. She also just seems like a cool person to hang out with. Call Jac - you will not be sorry!

We had a visit from Paco that was not satisfactory, but when I posted a review detailing what I wasn't happy with Jac called me immediately and was very kind and concerned. She repaid us a large chunk of what we paid for the work - in fact, when the refund check arrived it was more than I asked for.  She is very personable and clearly wants to do what's right by the customer.  

I gave her my feedback and I feel confident that she passed it on to Paco and that it matters to them to improve in the areas I mentioned. Given that experience, and the other reviews here, I would definitely call her again.

What went well in our plumbing visit:
- Jac answered her phone immediately and was able to send Paco over that day, whenever worked with our schedule
-  Paco worked all day, without lunch, until he solved our problem (a clog in a lateral). Things have been fine since.
- Paco also pointed out two other problems that he saw, alerting us to future plumbing disasters before they happened ;) .
- Paco was very clear with us as to which parts of the work were guaranteed and which were not, due to the limited size of the snake he was able to use.

This review is long overdue--several years ago, I caught the stomach flu and vomited in our ancient pedestal sink. Jac came promptly and was so kind about the embarrassing ordeal, I've used her ever since. Each time, she has responded promptly and gone above and beyond to help us out--even if she and her employee are not available to take the job. She always takes the extra step to explain the issue and try to talk me through solutions on the phone (if it's the kind of thing I might be able to handle on my own); if not, she graciously gives referrals to other plumbers in the area.

To address the (very few!) negative reviews on this page: Jac likes to get to the point, and though she is always kind, professional, and compassionate, she can seem blunt at times. I, for one, appreciate this very much and count her honesty and directness as the cherry on top of the excellent work she does. And as an aside, I can't help but wonder whether some of these other reviewers who have used adjectives like curt or short-tempered would have done so if we, generally speaking, didn't have unrealistic and unfair expectations of women: I doubt very much that a male plumber would inspire negative reviews based solely on his failure to be perfectly sweet, all the while performing a task that is, at least somewhat often, deeply unpleasant (for instance, clearing barf from a pedestal sink).

As a new homeowner, it's really stressful looking for repair people that you can trust. You're constantly worried about getting ripped off or getting shabby work done. I really recommend Jac and Women's Plumbing Repair because they are honest and are looking out for their customers. We had a complicated piping issue in our bathroom that required two visits and additional technicians, and we were able to get it done for a fair price. Jac explained everything thoroughly and our communication was great!

Jac is the greatest!  She is extremely professional, very patient, and very thorough!  Her rates are totally reasonable, and she really makes a great effort to fit you into the schedule on short notice.  I wouldn't call anyone else for plumbing work in my house!

Thanks so much Jac!

Jac really made my day! She made time the same day (new years eve!) and clearly explained my options for repair with the most economic solutions in mind. Fantastic!

Women's Plumbing Repair, a crack outfit deserving of their serious YELP cred. Ask for JAC aka Jacqueline and state your business, be it clogs or hardware. She's a old school FIXER who wields a pipe wrench like a ninja. Paco's a good scout too, trained and ready to roll no matter what. They plain and simple find the problem, explain the sitch and go to work. Get the picture?

As soon as Jac got here, she told me she could not wear a mask while she works. I told her it was fine but I am staying masked.

As soon as she got in the bathroom, she started complaining that I have a bidet toilet seat. She said it made the whole toilet heavier. I told her it is very light and only weighs about 3 pounds (I can take my bidet toilet seat off myself in about 10 minutes- it just slides off). Then, she started complaining about the scent in the bathroom. I am a girl, I have a lot of scented things in my bathroom. If someone has allergies, they need to talk to me about it ahead of time. Then she started just pulling stuff off the shelves that she wanted me to take off that she said was giving her a headache. I told her I wasn't quite ready to do all this because I already cleaned the whole bathroom before she came which I thought was really nice and I don't have a room to restock my entire femme collection of makeup, perfume etc.

Then I went outside because I started to shake. It's already hard enough to have people in your house right now. It's already a stressful situation. She came to ask me what I was doing and I said please leave me alone- i'm going to stay outside while you do your thing and then she said she was leaving. The end.

Jac just left and omg, she is amazing. I called and she picked up. I didn't have to leave a message like so many other places! ++ Then she tried to asses the problem (I'm a newbie when it comes to kitchens so I don't think I was very helpful) and decided she could stop by in 2 hours. ++ She showed up, figured out I had done some bad things (which I felt horrible for) and instead of scolding me, told me to sit next to her and she would show me how to fix this in the future. +++

I now know how to change a ptrap (luckily I suck so bad at fixing things that I didn't really mess things up too badly) and I understand why Draino is a no-go in kitchen sinks.

I feel 100 times better and so relieved and she is worth every penny!! You don't want cheap when it comes to plumbing, you want quality with fair prices and that's Jac. What's even better, now that I'm a customer, if I have a problem that I want advice on, I can call Jac and just ask her what I should do.

Jac is really as good as it gets!

As good as it gets. Jac came the same day I called (within hours) and swiftly diagnosed the issue with my backed up bathroom sink, snaked it, cleaned the line, replaced some pipe parts, and then went on to fix three other minor issues with my toilet, sink stopper, and bath stop. The entire time she was working, she was open to explaining to me how I could do some of the fixes myself in the future to save money. Quick, efficient, helpful, professional and save for the relief of having a functioning kitchen sink again, the best part was pulling my 9-year-old daughter in the bathroom to watch Jac work, teach and talk about how she got into her trade.

May she thrive in business for long time because she'll be my first call with any plumbing issues from this day on. Thanks, Jac! A pleasure!
*****

Very pleased! She broke down the problem and went for the probable cause, rather than being distracted by the earlier patch in the 10' ceiling. Fixed! and with some good advice to spare on how to improve the bathroom a bit (caulking....) Excited to have someone we can count on! Thank you, Jac!

Jac was prompt, capable, and personable.  I love that she shows you what she is doing and empowers you to learn.  One of my shower stems was both blocked and leaking and she booked me within 4 days and managed within two hours to retrieve the stem, identify the issue, run the piece out to a machinist who expertly reamed it out, salvaging the hardware, and reinstalled it.   I don't look forward to my next plumbing issue, but when it invariably arises, I look forward to working with her again.

Spoke with Jac today.  She was not able to help me with my plumbing issue, but gave me the number to someone else who could.  Now that is good customer service

Jac was amazing! She was so helpful and knowledgeable.  Down to earth and honest.  I would hire her again in a heartbeat.

Jack has fixed a bunch of stuff for us - clogs, leaky sink, broken toilet, replaced garbage disposal, and more. We are 100% satisfied. And she's funny, cool, down to earth and no BS. Our other plumber told us our toilet needed to be replaced. Since I was planning on a bathroom remodel eventually, I didn't want to replace it yet, so we lived with a broken toilet for months (had to open/close water supply valve for each use). Jack fixed it in one hour, wish we had called her first. Highly recommended.

I purchased a house and to my dismay the first bath I took caused water to flood the bathroom due to a leaky pipe. I'm not a plumbing expert by any means and I need my bath to function. I called Jac in the middle of the afternoon she had just finished a job and was clearly wiped from it but she stopped by and in about 15 chherful minutes she was in and out. No more leaking!  I live in an old house and I'm sure we'll need to avail ourselves of jac's services again soon. She's fantastic!

I love Jac!  I was having a problem with my toilet in my apartment for a couple of weeks.  It wouldn't flush properly (not attractive), and it was refusing the flush all together. The manager tried to fix it but could do nothing about it.  Then I called my landlord and he wouldn't fix it (another story).  So, I was at the end of my rope and in desperation when I called Jac, she was helpful and made an appointment for the very next morning.  I got up bright and early excited that I would FINALLY have a toilet I could use.  She saved me.  She replaced my very old toilet and I LOVE my new one.  It works!  Yea!  I also got some much needed vitamin advice.  Thanks Jac for all your help this morning.  I can now use my toilet with pride :)

Message from owner (after criticizing my review):  Can we not work this out? it would be helpful to me to hear what your concerns are, I appreciate it, thanks.  

She did not care about our concerns before we posted a negative review on Yelp.  And it's interesting that she criticized another customer for extortion.

SUMMARY: We had an emergency on a Saturday. We paid fair weekend rates, and Jac had our kitchen sink faucet replaced within about 2 hours of my call. Jac to the rescue!

MORE DETAIL: We had a kitchen sink blow out on a Friday night, which got out of control on a Saturday (the sink was unusable and spraying water everywhere). I got in touch with Jac on her cell (which is part of the main line's VM). She initially explained that she wasn't working on Saturday, but offered to help me fix it over the phone. She even asked me to take some pictures and send them over. Mind you, she's doing this for free because she has no idea who I am, but willing to help a stranger over the phone. What a great person. We came to the conclusion that I didn't have the right tools for the job, and honestly, I just wasn't qualified to replace this faucet. She was at my house within an hour with a new faucet in hand, and had it replace within about 45 minutes. I paid totally fair Saturday rates, and  have a nice new shiny leak free faucet in the kitchen.

Thanks Jac!

Well, we agree with all of the enthusiastic reviews! Jac came the same day, solved our clogged sink and fixed it so it most likely won't happen again! Great person!

Jac is fantastic.  Probably not the cheapest option around, but she more than makes up for that in other ways.

We had a sink blow up on us on a Sunday morning, and she was the only plumber (among 5 tries) answering her phone.  She was able to come out that morning and take care of us pronto.  She clearly knew her business, and had all the necessary tools and replacement parts on hand for a fast and clean job.  Would definitely recommend her for any plumbing needs.

Paco from Women's Plumbing Repair came out this week to fix a clogged kitchen sink. He was fast, professional and highly effective! Company owner Jac arranged for the appointment the day before, when I called about 5 pm on a Sunday. Paco came the next day, right at the beginning of the two-hour window in which I said I was free, and was a dream. Thank you so much Paco and Jac! Strong recommend. $150/hour = a small price to pay to be able to use that kitchen sink again.

I called Jac in desperation at about 9pm on a SATURDAY for a toilet that wouldn't quit running...she came over, had all the parts, fixed it, and fixed a few other things that were about to go out.  All this with a smile and it didn't break the bank!  Oh my God!!!!!!!  I'd never call anyone else after that.

I called to get a plumbing repair and women's plumbing apologized but their people were sick and couldn't work. They gave me a referral for T&T plumbing, family owned. They came out in a flash when I told them women's plumbing recommended them. They were polite and fixed my plumbing quickly. So, I appreciate women's plumbing and their recommendation.

Can I add extra stars? Jack is amazing! Called with a minor stuck-faucet-handle problem and she just explained how I could loosen it myself and save $90. Will definitely recommend to everyone I know.

Wanting to support local businesses and women, I called Jac first to help me out with my howling pipes. She asked me when they were howling and was able to give me advice for a quick 20 second fix over the phone for free. YAS! Thanks, Jac, for being a kind and honest professional.

I called Jac in the morning and she was able to come a few hours later. She was prompt, professional, and very honest. She basically figured out what was wrong based on what I told her on the phone, and confirmed what she thought the problem was (a faulty gasket). She gave a simple $4 solution that she said other plumbers may have charged a ton to fix by ripping up my ceiling to find the problem. Her rates are ridiculously reasonable. I would definitely recommend her!

I have never written a yelp review before, but I feel compelled to do so because we have used it so much during our recent home purchase to find wonderful local small businesses.
Jac from Women's Plumbing Repair is no exception.  She is honest, efficient, and very experienced. She took the time to explain what she was doing so I would have an understanding of what to look for next time we had a problem with our bathroom.  She came out on a Sunday with only a couple of hours notice, and was absolutely lovely.  I would highly recommend her to anyone who needs an honest and experienced plumber on an urgent or non-urgent basis.

Awesome job by an honest person that took the time to show me exactly what she was doing and why. I would most definitely call her again. I don't trust strangers in my home but you know right away that Jac is someone you can trust and that makes all the difference.

Jac returned my call the same day and was super helpful.  One of her crew showed up exactly on time and did a superb job of hooking up my Ice maker, garbage disposal, dishwasher etc., as well as repairing a leak.  He cleaned up so well afterwards and I'm a very happy camper.  Thanks Jac for a super job, I will recommend you highly and call you when the need arises.

One star for coming on a Sunday when our water main broke.

No stars for charging $200 per hour and being very very slow about everything.  

No stars for complaining a lot and making it seem like she was doing us a big favor.  

No stars for bossing everyone around and telling them what to do when she could have done things herself.

No stars for constantly complaining about her ailments, and actually having a kind volunteer perform all of the repairs for free, and charging us almost $450.  

I think the only reason that the pipe got repaired at all was because someone else really qualified, who was not associated with her business, took over and did all of the work.  Really really disappointed.

Jac did a great job fixing and eventually replacing my kitchen faucet.  She had great communication with me both on my initial call and on the day of service.  She had all the tools she needed on hand, including (luckily for me) a very nice faucet she had purchased for a customer who didn't end up needing it.  She completed everything promptly and efficiently, especially given the somewhat cramped conditions under there!  Besides competent she was friendly and professional.  She charged me a very fair price (rounded down her time even) and I would not hesitate to call her again for any plumbing needs.  In fact I called her once a few years ago and she talked me through how to fix a diff. leak in about 30 seconds, saving me the cost of a standard 1-hour minimum visit (which she could have easily done!).

I owe Jac a favour!
We recently had plumbing repair under our kitchen sink, and with older homes, one problem seems to cascade into a bunch of new problems. The dishwasher had been disconnected during the fix, and upon re-connection, we found out the hard way- waking up to a kitchen floor pond this morning- that the shutoff valve under the sink was aggressively dripping. Our plumber was away, so had no way to call him back.
I called Jac, and instead of coming out to do an expensive shutoff replacement, she coached me on the phone and via text to simply tighten a nut behind the shutoff to adjust it.
And Voila! Fixed.
After some horrifying contractor experiences over the years, its *so* nice to tell a good story, about a contractor with integrity.

To make a long and arduous story short:
We rented a snake to deal with a sewer drainage problem on our own. Encountered a couple major problems. Called Jaq on a Sunday morning; she showed up about 15 minutes later, spent an hour evaluating the problems and helping us, under the rain, before she had to leave for an appointment. She called back a couple hours later having discussed the problem with her guy Paco, convinced that they could remove the snake that was stuck and return the machine in once piece. Bright and early Monday morning, Jaq and Paco showed up, did some magic, removed the snake, and left, charging a very fair price.
Life savers. Committed to helping people out. Very knowledgable and experienced (in the end, they were right about the problem, and the Home Depot tool rental folks were wrong). Didn't judge us for trying to do the job on our own; on the contrary, we got respect and encouragement. Will call them back in a heartbeat.

Darwyn R.
Jac has extensive knowledge about all things plumbing! She willingly gave me great advice about a leak in my tub.  She gave me specific advice about the problem, and not some lengthy, costly and unnecessary repair.
Let's all support small business owners and keep the Town thriving!
GO JAC!

Update: August 2009

I've had Jac back twice since I wrote my first review, most recently a couple weeks ago to replace our upstairs toilet.
Earlier this year she replaced our downstairs toilet with an awesome low-flow toilet which uses half the water and has got to be - simultaneously - twice as powerful. No more icky having to go back and check!
And then, since the toilets came with a plastic, less-than-comfy seat, she replaced both seats with nicer (also brand new) ones, for free.
AND, the second time she came, she fixed our (third, not efficient) office toilet, for free! Even though it needed a replacement part, she didn't charge for it.

Jac is really nice, has gotten back to me instantly each of the three times I've called. And she likes the dog, which is a plus.

I don't know how anyone could not love Jac, and proof is that the very, very rare non-5-star reviews here are from people who didn't even use her services.

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Previous review:

I called Jac after reading the reviews on yelp. I had a variety of small plumbing issues.

And I happily found that Jac lives up to her reputation.

Mellow, methodical, and professional enough, but a real person and an honest human being.
She's inexpensive but thorough and also happy to show you how stuff works so you can fix it the next time by yourself!

I highly recommend her.

Call Jac for some problems with water pressure and water temperature. I just expected to have her ask me about times that she could come by. Instead, she started asking me specific questions about the problems and gave me information I needed in order to fix them. She said that they were pretty simple fixes, but if I felt like I still wanted her to she would be more than happy to come by. Jac is about empowering people with knowledge, but also being ready to help them when and how they need help. Jac will now be my go-to plumber for everything. Can't say enough positive things about Jac!

Jac did a great job :-) We called in the evening, a little frantic with a pipe that had sprung a big leak. She replied right away, asking if we wanted her to come that night. Realizing that it was just an outlet drain pipe, we asked her to come the next day, and she came when she said she would, communicating  a couple of times in between. (Which I really really appreciate in a workperson!) Our house and plumbing are ancient and wonky, but Jac dealt efficiently and well with the issues. She gave us a very reasonable rate. I love supporting local, women-owned businesses, and feel particularly good supporting Jac, who is clearly a great human being and a highly skilled plumber at the same time. Thanks, Jac!