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Western Rooter & Plumbing

Western Rooter & Plumbing

Plumbing Service
136 E Santa Clara St, Ste 1, Arcadia, CA 91006
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Description

For all your plumbing needs, 24 hours a day, 7 days a week. Our specialty is full service plumbing, including water lines, sewer lines, and gas lines. Whether it's routine plumbing maintenance, or emergency plumbing, our expert plumbers are here to help. As our name would suggest, we do a lot of drain cleaning with both a conventional plumbers snake, or plumbers augur, as well as hydro jetting, but that's not all. As a full service plumbing company, we also handle water heaters, water heater installation, maintenance, and repair, both conventional tank water heaters and much more efficient tankless water heaters. We're also well versed in water treatments systems, and can install and recommend softeners, filtration, and treatment for clean, drinkable water. To help ensure the life of your plumbing and sewer line systems, we recommend and perform a lot of sewer inspections, with a sewer scope, or sewer line camera. With many of our maintenance services, we'll also offer free camera inspections, to maximize the lifetime of your sewer lines, and identify drain problems. We also handle gas line installation, and emergency earthquake shutoff valves, and we're certified to perform under street repair. Septic pumping for septic tanks is another service we're happy to provide. If it's water lines, sewer lines, or gas lines, we've got you covered. We've recently expanded our free travel area, and we're now excited to offer even more service to the Victorville area!

HISTORY

Established in 1981.
Western Rooter began a family business over 35 years ago in a small office located in Monterey Park. The company started with one goal in mind - to provide low cost quality rooter service for the community. Working hard to maintain honesty and integrity, it wasn't long before the company began to grow. Referrals have been the key to the success and expansion of the company. It continues to grow - one valued customer at a time and its services have greatly expanded. We now offer a wide range of service to much of Southern California. Western Rooter moved there office to the city of Arcadia in 1996. There is one thing that remains the same: We love what we do and our service reflects that. Arcadia Plumbing, Pasadena Plumbing, Altadena Plumbing, Glendora Plumbing, Temple City Plumbing, Monrovia Plumbing, Drain Cleaning Pasadena, Drain Cleaning Arcadia, Drain Cleaning monrovia. West Covina Plumbing, Covina Plumbing, Plumbing San Gabriel Valley, Plumbing Sierra Madre, Plumbing San Marino

ABOUT BUSINESS OWNER

Hello, My name is Larry, and my business partner Mike and I started Western Rooter over 30 years ago to serve the Arcadia/Pasadena and greater Los Angeles area. We offer every plumbing service you could imagine, including the ones you don't want to. *
If it can be plumbed, we'll plumb it for a rate you can afford, and deliver work you'll be happy with.

Call us 24 hours a day, 7 days a week. Our rates are lower between the hours of 7am and 7pm, but our after-hour rates are also quite affordable, and our workers are fast and courteous. And, of course, we're fully licensed and insured,
We're positive that if you give Western Rooter a try, you'll want to keep coming back to us. So please, give us a call today. You'll be glad you did.

We look forward to working with you!

Larry Bottala and Mike Glenn

SERVICES

Plumbing inspection, Plumbing repair, Water heater installation, Plumbing installation or replacement, Hydro-jetting, Water heater repair, ,

Reviews

Ysela B.
Ysela B.
10/26/2016
I have spoken to the owner,John, at his request about my experience with his company. I really appreciate his concern and resolve to remedy the past situation.  I have learned through talking with him that I could have contacted management to express my concerns.  I feel after our conversation that he sincerely wants to ensure that his customers have a good experience with the work his company does and that he has spoken to his team about my experience.  This is all good and gives me confidence that any future work his company does will be done to ensure a positive experience for his customers.
Rich D.
Rich D.
8/15/2023
Carlos was very courteous, knowledgeable and professional. He took care of my drain problem very efficiently. Super happy and 'm not easy to please!
J G.
J G.
07/01/2016 12:00:00 SA
Anthony B. Just finished fixing a clog in my bathroom. He did a totally awesome job! I will definitely ask for him again if i have any more plumbing problems. When i called Western (@ 11:15am) I was told that someone will be here between 11:30 - 1:30pm. Anthony came to my house promptly at 11:30. He told me the problem and gave me a very reasonable quote and worked on it straightaway. Problem was solved 30 minutes later. Thank you Anthony! Thank you Western!
Linda M.
Linda M.
12/15/2022
I had a plumbing emergency a friend referred  me to Western Rooter.  I am very grateful for the excellent service and speed in which they responded on a weekend.  I highly recommend
Yesenia A.
Yesenia A.
5/30/2017
I had Justin come out to unclog my kitchen sink line that was backed up he was very courteous and professional he was able to unclog my kitchen sink stoppage in no time I would highly recommend Justin for all my future plumbing needs
Ben T.
Ben T.
3/31/2022
Poor service. Setup and confirm appointment on Monday for French drain cleaning on Thursday. Called on Thursday because there was no show or call. The operator stated there was no appointment setup for today. What a waste of time!
Daniel M.
Daniel M.
12/19/2012
I had a backed up kitchen sink and Manuel was able to fix it quickly and effectively. He was knowledgeable and professional and I would highly recommend them for plumbing service. Their rates are reasonable and honest.
Phyllis T.
Phyllis T.
05/11/2016 12:00:00 SA
oscar quintero
did good job in fixing my bathtub facet.  he worked for over an hour and got right parts from home depot.
     the receptionist excellent...immediate voice of a person
     one recommendation..
             after job completed by oscar....he informed me I would be billed...he did not know the cost of the service..estimated it...would be good to know otemized account right after service and how much were labor and parts
   I would recommend plumbing service....Dave..previous owner was the best...miss his skill and service....I always knew what was the charge before Dave left his work at my house
Allan S.
Allan S.
11/16/2021
Expensive but efficient.  Brought a journeyman and left for an hour to buy parts that I'm sure added to my final bill.
Jerub821 ..
Jerub821 ..
11/19/2021
Awesome service and reasonably priced. Ritchie was very professional, courteous and was on time for the scheduled service. He was able figure out the dripping sound behind our toilet and was able to fix the hammering pipes as well.  We're very please with Western Rooter!
Rebecca M.
Rebecca M.
1/24/2022
Derek and Richie are the best!

They came all the way to West Hollywood to fix my clogged kitchen sink and we could not be more thrilled with their work and their excellent attitude. They provided thorough explanations of what the problem was and their plan to solve the issue. They also gave us routine maintenance tips to avoid future clogs. Derek & Richie wore PPE, kept the area clean, and really respectful as well.

Top notch guys! Highly recommend!
Shawn M.
Shawn M.
8/31/2022
I know my house. They did exactly what I asked them to do (a clean out). Polite and professional. 'Will use again.
Becky Lei U.
Becky Lei U.
3/23/2016
This is the second time I use their service. I always have very good experience with western rooters. Omar, Omar (yes, two Omars) Justin and Johnny came over to replace some pipes and built two clean outs. They explained to me very clearly of the problem, offered reasonable solution. They were professional, courteous and skillful. What impressed me the most is that they cleaned up thoroughly before they left. I would definitely recommend to others of their services.
J B.
J B.
12/27/2017
I had a great experience with this company.  I've had a chronic problem with my drain in an 1920's office where I've rented for 13 years.  I'm responsible for the maintenance and I'm getting a new lease soon.  This means I do not want to invest a lot of money in a fix.  I've had several companies out over the years.  Daniel was on time, very pleasant, professional, knowledgeable, and diligent.  The service was the best I've had in the 13 years I've been dealing with this problem.  The price was also reasonable and I got a 10% Yelp discount on top of it.  Will call Western Rooter and Plumbing whenever I have another issue at my office or my home.
Dreamy A.
Dreamy A.
05/07/2015 12:00:00 SA
Came within 2 hours after my call. Patient and efficient. 5 star for the speed, 5 star for the service.
Willadi H.
Willadi H.
1/26/2023
RJ and his apprentice Angel are the most professional team you can hire for basically all your plumbing issues. He even took time to share his career knowledge and offer solutions beyond property owners' concerns. Always 2 steps ahead, very thoughtful. This guy deserves a 10/5. A perfect 5 isn't enough!! Thank you again, team RJ & Western Rooter!
Julie M.
Julie M.
03/08/2017 12:00:00 SA
Called Western Rooter and Plumbing company after being referred by another plumbing company.  They sent a young man named Homer who was just delightful!!  he took care of my problem and charged me a decent fee.  

The thing I really appreciate is that I thought I needed a new garbage disposal.  He could have said I needed a new one, but he didn't.  He fixed the problem and said I didn't need a new garbage disposal.  

Thanks Western for your honesty and for Homer.
Kay D.
Kay D.
06/01/2020 12:00:00 SA
Can't say enough good things about Justin, Mark, and the rest of the crew who came to the rescue when the ancient cast iron sewer pipe at my home finally could be hydrojetted no more--too many breaks, too many tree roots. Using ingenious technology, they replaced it in a single working day. Professional, competent, and courteous. Everything you could ask for.
Chris J.
Chris J.
10/07/2018 12:00:00 SA
Guys did an amazing job in an emergency situation. Pablo and Ruben were very polite and helpful. Job was done very quickly, they made it look easy.
Jay L.
Jay L.
5/30/2017
Had my shower room and kitchen backed up during memorial day. Searched on Yelp and found western rooter & plumbing has a great review on yelp. Called and was informed that though they do provide service on holiday but will be on a higher cost. Asked for the earliest appointment for next day morning and got the appointment window between 9 and 11 am. The technician Justin showed up around 9:10. He quickly inspected the issue and then got to work. Soon, the issue was removed. Also, we've been bothered by sink leakage in the kitchen. Justin did inspection and provide suggestion if we wanted to fix by ourselves and an estimation on the cost need to be done by him. We've elected to ask the professional to do the job. And in the end, we're very happy the services western rooter & plumbing provided.
Charlyne Y.
Charlyne Y.
06/01/2021 12:00:00 SA
We had a clogged bath tub and a I called a bunch of plumbers. Western Rooter had the quickest availability and the most competitive pricing! Pablo came within a couple of hours. Pablo is an honest plumber and very nice!!
Ken H.
Ken H.
09/06/2017 12:00:00 SA
The plumber came on time to run the snake on the blockage, the sink went back to normal, it was fast. Very professional services !
Holly H.
Holly H.
10/29/2021
Western Rooter responded promptly and politely to my request for a quote to snake my clogged bathroom sink. I called them the next morning, they quoted a very competitive price and said they could come out in a few hours. They called and were actually able to come even sooner. Pablo arrived and was polite, efficient, and professional, carefully removing the items from under my sink,snaking the drain, and ensuring that there were no residual leaks. He carefully explained what he had done, offered to put the storage items back, and quickly provided an invoice, detailing the company's 30 day warranty. The experience was as one would hope with a solution to a houseful problem- orderly, pleasant, reasonable, and efficient. Added benefit? Pablo was a very sweet guy!
Vahe S.
Vahe S.
3/27/2017
Adam Amador came on time and quickly resolves the clogged drains in the bathroom. He was friendly, courteous, professional, and left the bathroom cleaner than he found it. No surprises or hidden costs. I would happily do work with Western Rooter again.
Patrick H.
Patrick H.
4/23/2021
Our old water heater rusted out and flooded our laundry room. A friend recommended Western Rooter.  Flaco came the next morning and replaced it. In addition he replaced the flex and valves for the gas and water as well as the ventilation at a great price. He was professional and the work was top notch! I would Recommend WR to anyone. Great experience! Thank you!
Kyle F.
Kyle F.
6/22/2016
Omar H came out (same day) and replaced our water heater. He was very professional and considerate and did a great job. Happy customer!
Rania I.
Rania I.
03/01/2016 12:00:00 SA
Joseph gave me a reasonable estimate on replacing a part from my water heater.  3rd time to use them.  Joseph gave me some advice about water heater safety.  Thanks
Jack S.
Jack S.
08/03/2023 12:00:00 SA
What a relief. I had a leak at the water main and the cost was less than the quote. Josef did a great job!
Dan C.
Dan C.
5/25/2021
Our plumber we used for almost 40 years retired recently and we have been searching for a new one.  Well I think I found them.  I have used Western Rooter and Plumbing two times now and I'm very happy with them.  On one occasion, I called them believing I needed a new garbage disposal because the old one was leaking.  When the plumber arrived he crawled under the sink and said the garbage disposal was fine but was not seated properly to the sink.  He tightened it up ( at no cost) and everything has been great since.  On the other occasion, I had leaking faucets in the bathroom.  The plumber said that new stems were needed but that the faucets were under warranty and I could save money if I called the company myself, got the parts for free and then called him back to install them.  Thats what I did.  So far I'm very happy with this company. Their prices seemed reasonable for the work, they showed up on time and did good work.
Fred K.
Fred K.
2/24/2023
Sewer drain clog. Called another plumber and they said they would be here in a week. Called Western and they were here in an hour, in the pouring rain. Fixed the problem in an hour and although they charged a bit more because of the distance and rain, it was well worth it. $150
Michelle A.
Michelle A.
4/16/2023
Amazing! Western Rooter really came to my rescue in a pinch! The night before a 10am kids party at my house, I decided to put salad down my garbage disposal because I didn't want it rotting in my trash until trash day, big mistake. At first it seemed like all was well, i til the dishwasher started backing up into the sinks. I tried my hardest to YouTube a solution but ultimately decided at 11pm that the fox was beyond my means. I called western rooter in the morning at 7:30 am and was quoted 8-10am arrival. Leonel showed up around 8:30 and in no time had my sink unclogged. He was super professional and fast and really understanding about my need to have a working sink asap! He put back all the things under the sink before leaving and was really courteous and friendly!  Would totally recommend 1000000%.
Lisa M.
Lisa M.
07/06/2023 12:00:00 SA
I called Western Rooter and plumbing after hours. They were not only quick on their responsive time, but extremely helpful! They saw my need as emergency and they got right on it. The next day they fixed the item that needed to be fixed in a timely manner and the technician Mitch was very communicative and helpful. I highly recommend this company.
Gregg S.
Gregg S.
8/15/2023
Pablo Rodriguez was the best!
He was on time. Very knowledgeable and made great recommendations. Thanks!  We just moved to Glendora and have found our new plumber
Frank B.
Frank B.
5/19/2017
We cannot find enough words to share our appreciation for this company!  They are always on time if not early and are very reasonable with their prices.  We have root problems in our main line due to so many trees so we've been using their services for years, usually every 6 months (NOT their fault!  It's due to the trees!!!), and the service has always been consistently fantastic.  Also, very friendly office help!
Elizabeth C.
Elizabeth C.
12/23/2020
Christmas Eve Eve and our main line is backing up... I feared no one could come, or they'd charge an arm and a leg for service.  The response time was amazing - they came within 2 hours of me calling.  The technicians were nice, but the price for services was high, both for the hydrojetting and the quote for the sewer line replacement.  Overall, I'd call them in a pinch but would call others first.
Alan L.
Alan L.
11/26/2012
5 stars all the way. Got a backed up main sewer line after Thanksgiving. Called around and everyone pointed me to Western Rooter. Made an appointment and they said 9-11 was the service window. Carlos and Vinny got here at 8:50. Everything was done (toilet put back and caulked, everything wiped down, etc.) by 10. Great job, highly recommend Western Rooter.
Cindy N.
Cindy N.
3/16/2022
Super fast response! So grateful for that. Grateful for the team in installing a new water heater and clearing my shower drain. Very professional and fast. Will definitely call again for any future needs. Thank you
Ed C.
Ed C.
09/01/2022 12:00:00 SA
Company works very quickly in getting a tech out!
We had a clogged drain and were able to get it fixed within a day! These guys are great.
Jennifer M.
Jennifer M.
11/29/2017
Western Rooter responded quickly, arrived early within the time window, and finished the job quickly!  The plumbers were courteous and friendly - overall, a pleasant experience!
Bob S.
Bob S.
04/11/2022 12:00:00 SA
I needed new hot and cold water valves for a washing machine to be installed. Chuck arrived on time and did excellent work--removed the old machine (over 20 years old) from a tight spot inside a cabinet, removed the old rusted valves while doing surprisingly minimal damage to the drywall and keeping the same outlet box, installing the new valves, and repairing the drywall by covering the hole perfectly with a piece of wood. The cleanup was spotless.
I was extremely pleased with everything about Chuck so I will gladly welcome him and Western Rooter back to my home when the next plumbing issue arises.
Hannah J.
Hannah J.
02/10/2016 12:00:00 SA
Used Western Rooter again for a tub/shower drain problem. We tried to fix it ourselves but only made the problem worse. Danny came out within three hours of our first call and restored service to both our bathrooms in an efficient and professional manner...he even wore booties to protect our floors! Price was reasonable too. I don't know why I tried other plumbers after using Western Rooter the first time but no more. Western Rooter is who we'll call first every time!
Jay M.
Jay M.
1/17/2022
Had a problem with mt kitchen drain and faucet pressure. Richie & Derrick were terrific. They called me when they were on their way, they handled the problem quickly, efficiently, and at a fair price. They even spotted a pending problem they were able to take care of before turning into a much bigger deal. I would undoubtedly have them back for future plumbing needs.
Alexis O.
Alexis O.
11/25/2014
Justin just came to fix my garbage disposal -- really professional, polite, and all-around awesome. It took almost no time at all. Would definitely recommend Western.
Scott W.
Scott W.
4/17/2023
Daniel was amazing! Took care of the problem quickly and efficiently and made everything as easy as could be. Next time I need a plumber I will be calling Western Rooter! Great service!!
Suiterg G.
Suiterg G.
8/17/2022
Justin and his partner were on time and quick, they fixed my toilet and were clean and efficient. Thank you!
alma v.
alma v.
4/22/2020
This place is a joke. It was a challenge getting someone out to my house in an emergency. I had water flooding my bathroom floor.  When they came out and looked at the work., they told me my whole sewage line had to be replaced. Quoted me $18,000!!!! Nope!!! They did fix enough for us to be able to flush the toilet. Called another plumber and did the same work for $3000. These places sure know how to rip people off. They also said they had to pull a city permit. We talked to an inspector of our city and they said no we didn't!!!
Kelsey F.
Kelsey F.
06/02/2022 12:00:00 SA
Western Rooter has completed 6 jobs for us and they are excellent. Always on time and are extremely friendly. Charlie and Ritchie have helped us on the majority of jobs and they are amazing. We continue to use them and always refer them to our friends and family.
L. S.
L. S.
06/10/2016 12:00:00 SA
Our lateral pipe needed to be jetted on an emergency basis. Within an hour of our initial call we had an electronic quote which was very reasonable, and Omar H and Justin G were on their way.  They immediately got to work after mentioning that they would be as careful as possible with our plants.  Within an hour and one half they were finished.  A tree root from the parkway had intruded, but the cast iron pipe was not broken.  They showed us everything that the camera saw and will send a copy of the camera work for our records within 3 days. They answered every question that we had,  We cannot recommend Western Rooter and Omar H and  Justin G  highly enough.
Maricor C.
Maricor C.
6/14/2023
Expert came, and everything was a breeze. Honest opinion and very helpful. I trust their guy!
Arthur C.
Arthur C.
2/17/2023
The best of the best. Timely and responsible they are the best. If Oscar awards were given to Plumbing Company's Western Rooter hands down would win year after year. Hire them for all your plumbing needs you will be glad you did.
Joselle J.
Joselle J.
5/20/2019
Had a plumbing emergency and called to get a quote. The plumber came promptly within the hour and drained the clogged pipes. Bryce was very professional. We would recommend this company.
Ray M.
Ray M.
02/01/2014 12:00:00 SA
I had a persistent underground leak that was adding 250 bucks to my bill. I called and they had a person at my place in just a couple hours. I am sure they are not the cheapest, but the plumber worked quickly, answered all my questions and did top notch work. I will use them again.
Cheryl N.
Cheryl N.
9/15/2021
I am a property manager, and my tenant's shower would not shut off.  She was able to turn off the line to her own condo unit, but then she didn't have any water.  Western Rooter was able to come out in a few days (yes, all plumbing companies have been exceedingly busy during Covid-19), to find that there was a broken valve inside the shower wall.  The only negative (not Western's fault) was that since the tenant was not available until 3:30 PM, that meant the plumbing job had to go to time and a half, as they weren't able to finish until 8:45 PM.  My other comment, though again, not really their fault, is that they had to take out tile to get to the problem.  I have seen my tile guys carefully chip out tile (kind of like a sculptor), and get the tile out without damaging it, so they can clean off the edges and use it again.  The plumbers took it out such that all the tile ended up in little pieces -- oops!  Again, that is not what they are trained for.  they made sure the area was clean before they left.  So, all together, I very much trust this company, they aren't going to try to gouge you on price, and they are all trained very, very well.
Janice M.
Janice M.
07/12/2018 12:00:00 SA
We needed to have our pipes snaked due to roots that clog our pipes every 8+ months and one shower cleared.  We called and got a same -day appointment and Mark and Shane arrived on time.  They were both super nice and worked quickly to get the pipes cleared and in good working order.  Everyone we came in contact with was friendly and our issue was resolved.  Thank you!
Briana N.
Briana N.
3/17/2022
We had an upstairs shower that was leaking downstairs through a light fixture in the ceiling. We called Tuesday and they had someone sent out to us the very next day. Jared was the plumber that showed up and he was honest, and communicated what needed to happen and gave us all the information so we could make the best decision for us. He was able to take care of our leak same day. We appreciated all his hard work and that he was able to fix it for us so we could use the shower with no issues. We will defiantly be using western rooter & plumbing again and telling our friends and family. Thank you again
Wilson Y.
Wilson Y.
7/20/2023
Ask for Daniel Westereng!

We needed a plumber to pipe/install a whole house water filtration system in our garage. He figured out how to pipe it in limited wall space without touching the exterior, and he even took the time to sweep+wash the area and coil up the garden hose for us.

We re-tested the water and everything looks great. It's been 3 months now without any leaks or drop in water quality despite the aforementioned difficult piping.

As for price, he was great about price matching and even beating quotes from other plumbers.

Overall, I highly recommend Daniel W!
Aaron S.
Aaron S.
12/07/2022 12:00:00 SA
Needed to extend the drain pipe for my new vanity. Carlos from Western Rooter did a clean and fantastic job on it. He was in and out in a few moments, and charged a fair price for the work. Western Rooter was very responsive and professional. Will be back for other projects that we're adding to the home in the near future. Wonderful experience!
Sharon G.
Sharon G.
03/11/2019 12:00:00 SA
Thank you for the good work that you and your employees, especially Bryce Coleman, performed at my home today.  

You were not the first Rooter Service that I called.  Your competitor came to my home and basically told me that the only way they could unclog my sewer line was to install a main line clean out.  While we may want a clean out installed some day, today was not the day.  Your competitor tried to talk, guilt, and pressure me paying to install a clean out.  

When Bryce arrive he was friendly and professional.  He seemed happy to do his job.  He listened to my layman's description of the problem and looked at the options.  When I suggested a possible entry point (rather than pulling a toilet because we don't have a clean out), he was open to the idea and proceeded to go to work.  He removed a P-Trap and was able to enter the branch of the sewer system with the clog.

Bryce brought in his equipment and was mindful of my yard, not wanting to damage the steps, so he took the long way.  Bryce did a great job, despite the thorny bushes and back flow that came out of the entry point during one of the tests (both the bushes and back flow were reasons your competitor gave for why we needed to pay for a clean out).  Bryce worked quickly and proficiently, but I did not feel like it was a rush-job at all.  He was very thorough but did not waste time.  We tested the line twice and it was clear on the second test.  I was extremely happy.

Bryce cleaned up after himself nicely and left my home the way he found it.  Upon presentation of the bill, the amount was fair and I was pleased to pay it.  (I should mention that both the person who took my original call and the person who took my credit card information, as Bryce presented it on the speaker phone, were friendly and professional.)  You have a great employees.

Thank you to everyone that worked with Bryce to provide good service, and thank you to Bryce for a great job.
Dot H.
Dot H.
09/02/2015 12:00:00 SA
Danny was wonderful!
He came on time and did a wonderful job. Very kind and professional.
My clogged kitchen sink is fixed within 10 minutes.
I'm very happy and satisfied with his service.
Thank you very much, Danny.
Maureen M.
Maureen M.
1/25/2016
We have used Western Rooter twice. The company was given high ratings from a friend. Our experiences with this company are that they are professional, fair, and thorough. We could not have been more pleased with this service! We highly recommend Western Rooter and Plumbing!
Jennifer D.
Jennifer D.
5/19/2022
I have used Western Rooter for several years: they saved me when my drain line backed up and flooded on a Sunday morning, they installed and serviced my water heater, and they've done a number of plumbing repairs.    I have had consistently good experiences with all of their technicians, but I've had especially excellent experiences with Omar Hernandez, who did a complicated leak repair for me a few months ago, and quickly diagnosed a mystery noise in my plumbing just today.  The care and expertise that he puts into his work is obvious, and I greatly appreciate having a plumber who explains what he is doing and why that is the best way to do it. That is incredibly helpful and reassuring.  I recommend Western Rooter to friends and neighbors without hesitation -- they even have a clear price list on their website, so there are no surprises.
LM J.
LM J.
5/31/2023
Of course, the kitchen sink became clogged two hours before a party at my home. I called a rooter service I have used in the past, but they were unavailable. Yelp directed me toward Western Rooter. They got someone to my home within an hour. Pablo was professional, knowledgeable, kind, and full of smiles. He wore booties to cover his shoes and put down a blanket to keep any mess contained in the work area. The job was completed thoroughly, and he left without a trace. Another 5-star review, and now I have them on speed dial. Thank you for the terrific service Western Rooter!
Ashley M.
Ashley M.
2/21/2023
3rd time using them (different issues) and would absolutely recommend. We've had Vinny, he's been friendly and thorough; most importantly we feel we can trust him. We'll definitely use again in the future as any issues arise!
sora k.
sora k.
1/20/2022
Robert, who helped us with our toilet immediately knew what we needed to fix it. Moreover, we have a high energy puppy and she's super curious. She insisted on being with Robert while he worked. He quickly replaced the necessary parts and triple checked to make sure it functioned properly all while we were cramped in my tiny bathroom. Thank you!!
Mike C.
Mike C.
6/23/2023
Our hot water heater broke and they came within about 2 hours and had it fixed about a hour after that. I thought my whole week was ruined but fortunately their guy diagnosed exactly what was wrong and fixed it promptly. I called other places to come give estimates but Western offered to fix it for a fair price, so I just accepted their offer and they fixed it immediately. Thank you so much!
Cynthia L.
Cynthia L.
8/14/2018
We had a slow draining tub for about a month- used Draino, snake and nothing worked. My daughter couldn't even take a shower anymore because the water wouldn't drain. I've always dreaded calling a plumber because I've heard horror stories about how much they cost just to show up at your house. I yelped for a local plumber and immediately got a couple bids. We got the best quote from Western Rooter and they were able to show up at our house within an hour. Daniel was awesome and very professional. He snaked the drain in a couple of minutes with his heavy duty machinery and even gave us a couple of good tips to prevent this from happening again. I hope we never have the need to call a plumber again, but if we do, I'm definitely calling this company!! My fear of plumbers is gone now Thank you so much Daniel and Western Rooter!!!
Laila K.
Laila K.
10/26/2021
I noticed a drainage problem in my bathroom toilet and sink. I called Western Rooter and their prompt response was amazing. I was immediately scheduled and the tech arrived in less than hour from my call. As my usual experience with WR their tech, Arnold, was professional, respectful, polite and knowledgeable. My problem was fixed within half an hour. I know I can always depend on Western Rooter plumbing.
Laila Karme
D J.
D J.
03/02/2022 12:00:00 SA
I've had to use a number of different companies over the years and these guys have been far better than any others that I've used.  Not only were the first two that came to see what was needed very thoughtful and professional, but the actual installers of the tankless water heater replacement were equally as thoughtful and professional.  They were all very clear on options and explained everything very well.  Not once were they condescending as I've experienced in the past. Thank you Western!!!
Michael P.
Michael P.
4/22/2022
I needed to have a line from my tankless water heater to my kitchen sink installed so can have without too much waiting time to perform dish washing  and other chores that needed hot water. Victor and Rickie from Western Rooter did a fantastic job of giving me almost instant hot water and performing the job in short time .They were professional and very friendly and just great young men, as are  all the the plumbing guys that previously worked for me form this great company.
Ryan S.
Ryan S.
1/15/2016
my shower wasn't working properly, Carlos came over and tried a number of things to diagnose the problem.  unfortunately, he said it was a big issue and would cost about $850. after taking time to further think through his options, he came up with an alternative solution that only cost $350 along with allowing me to return a bunch of parts, saving another $200. i really appreciated the care and thought along with the honesty.
Marie Andrea E.
Marie Andrea E.
1/31/2019
I called Western Rooter after the clowns from Jim's Pasadena Plumbing charged me for $450 for hydrojetting (per their suggestion, as it was supposedly safer for the pipes) my slow-draining tub and bathroom sink. The hydrojet did nothing. They then said to resolve the problem they would have to excavate and change part of the pipes
under the tub, which would've cost $4200. Mr. Pablo Soto from Western Rooter came the next day and used a snake to unclog both drains. He charged me a mere $132 and was kind, efficient, and professional. I'm only calling Western Rooter from now on.
Aki K.
Aki K.
6/21/2022
A+++++!! Highly recommend!!! Best plumbing company in town.l replaced 70 years old clay pipe to new polyethylene and liners pipe about 300 feet.They finished only 2 days ,professional high quality job .And the price is really fair!
I own a couple rental property and hire a plumber almost every month at other locations .This company never over charged or unacceptable sneaking fee related Covid .No matter Small job $99 to big job $25000,I highly recommend!
Chris W.
Chris W.
10/24/2021
Arnold come out just a few hours after I called to clean out our bathtub drain. He was professional, knowledgeable, easy to talk to, and just overall a pretty cool guy. Thanks for the fix!
Keith P.
Keith P.
10/25/2022
Had a problem with the toilet. Pablo, the service tech, was very courteous and professional in fixing the problem. I am 100 percent satisfied with the repairs and excellent customer service.
Darren M.
Darren M.
7/22/2022
Pablo was great. Super quick and reliable. Didn't leave a mess. Replaced the garbage disposal and some pipes in a short amount of time following a desperate call. Use these guys. They're great.
Dave C.
Dave C.
06/03/2023 12:00:00 SA
I originally went through my home warranty policy to unclog the bathroom main line but they were unable to get the clog cleared. In desperation i called Western Rooter after normal business hours and they answered the phone! Early the next morning, we had our main line drained clear. The toilet, shower and sink were all working beautifully! These guys had 10+ years of experience and they knew just what to do!
John C.
John C.
3/30/2016
Amazing response time and service. I called at 8:45 am about a clogged shower drain and they arrived at 9:05! They fixed my problem by 9:15!  Omar and Johnny were courteous and very knowledgable in addition to fixing the issue. They also were very clean and took care not to damage any items. Would highly recommend and use again. Thank you
David U.
David U.
07/08/2020 12:00:00 SA
Very honest and friendly. Josef and his team came out and replaced an old main water line. Very professional, explaining everything they did before and after work was done. Would highly recommend this company.
Milla C.
Milla C.
3/24/2021
Pablo arrived on time, (with a mask), diagnosed the problem (new garbage disposal). He went down  to his truck, brought in a brand new garbage disposal, and before I knew it, he had replaced the GD in no time at all. Pablo was friendly, courteous, professional and above all did the job perfectly. A very happy customer. Thank you, Pablo.
Joshua M.
Joshua M.
12/14/2021
Had a good experience, plumbing services are always expensive, charged me $250 to replace and install my garbage disposal and check my pipes which were clogged. Would recommend again. Loved my plumber he was so nice and informative. Will use again.
Lynn M.
Lynn M.
10/08/2016 12:00:00 SA
We had a leak in a pipe that ran along our pool. I called late in the afternoon and Carlos and Josh showed up at my door at 8:00 am the next day. They worked for 2 entire days, finding the pipe with the hole, digging out the cement, digging out the mud replacing the mud/dirt and making sure the area was completely cleaned up when they finished. In addition, we live on a steep hill and they had to carry all the broken cement up 3 flights of stairs to their truck. All this time in very good humor. Under the circumstances, Carlos and Josh made it as pleasant as it could be.
Mickey A.
Mickey A.
4/17/2015
Jesse came within an hour of me calling. He actually beat me to the property.. very nice, courteous, the whole thing. Price for repair very fair as well. If I need anyhing related to plumbing done again, not oy will I call western, I want Jesse there as well. Keep up the great work guys
Mike Furlong
Douglas L.
Douglas L.
11/30/2017
My client bought a condo and there was a valve leak that the seller refused to fix.  I called HOA and they recommended that I use this company because if you do not reset the water supply stack it can be a $270 - $350 charge. Bogus, I know.

The company sent out Him at and he was great.  He tried to fix the problem and spent 3 hours before finding out that it was a valve problem vs the cartridge fix.  They did not charge me a thing for the work done that day.

They can back today and fixed the valve and it cost me $630 after the 10% discount.  I like how they capped the price so you know they are not just trying to keep the tab running on you.

What I am happy about most with them is that they were responsive and friendly.  Homar really tried to keep it cheap for me and fixed the valve making minimal damage.  It could have been larger and costs could have gotten out of control.

Thank you western rooted!
Sarah H.
Sarah H.
2/28/2016
I attempted to call this service to set up an appointment.  I was told that the plumber would be here between 3:00 and 5:00.  At 5:00 I had to call back to ask where the plumber was.  They apologized for being behind and said that if I was willing to stay around, they MAY be able to have someone come later.  I stated that would not work and instead set up the appointment for 9:00 the next morning.  With still no plumber by 10:00, I called again.  I was told the plumber was in-route and should have arrived already.  I asked for an ETA since he certainly had not yet arrived and was told that he would arrive in 10 minutes.  At 10:30, with still no plumber, I called to cancel.  I will not call this service in the future.
Rob T.
Rob T.
8/27/2021
I called them because my utility sink in the garage overflowed and was filled with still water. I tried to use my own snake with no success, so I figured it was my main line and called them. They happened to have an opening and squeezed me in.
Alberto was there within an hour and I showed him and think and where to clear my main line. He was doubtful that the main line was the culprit. And he was right, after trying one more time with the snake, he found a secondary main line was fairly hidden and need to use a longer snake. He quickly cleared it and kept me informed the whole way. So grateful they handled this so quickly and reasonably! Thanks.
Jamie W.
Jamie W.
10/11/2013 12:00:00 SA
I found Western Rooter & Plumbing on Yelp. After seeing all the great reviews, I decided to try them out and made an appointment.

Danny arrived on time and was very friendly. He looked over my sister's kitchen sink and unclogged it with no problem. My sister was also having problems with her trash disposal so he checked that as well. He told us what the problem was and how he was going to fix it. After he started to work on the pipes, he discovered some of the pipes were cracked and very worn. Since he didn't have all the necessary parts, he went to Home Depot, bought the parts and came back in a reasonable time.

There was a lot of work involved, but Danny made sure to tell us what he was doing and gave us some helpful advice.

After all the work he did, he even cleaned my sister's kitchen sink and floor. We thought it would be very expensive for all the work he did, but he only billed my sister $147.

We will definitely be calling Western Rooter & Danny for all our future plumbing needs!

Thanks again, Danny!
Devery H.
Devery H.
12/23/2013
Following the rave reviews on Yelp, I called up Western Rooter and they came out to give an estimate to fix some rusted pipes and install a dishwasher.  They gave the estimate and were willing to do the work the same day, and told me where I needed work and where I could save money with an easier fix.  All the work was completed, they kept to the estimate and schedule, and everything was excellent.  Will definitely use them again.
Darlene H.
Darlene H.
3/28/2023
Thank you Salvador Villa!  Wester Rooter sent out their best, because we got the best service today!  Our gas leak was fixed in no time, and now I can now put my clothes in the dryer!  Whoo woo!
Allan S.
Allan S.
8/28/2021
Woke up this morning to a pipe leak, yikes.   Thankfully it was under the house and not in a wall or upstairs bathroom.  I called Western Rooter & Plumbing at 9:15 am, Johnny and Joseph were at my door at around 11, pinpointed the leak, finished the job in about 30 minutes.  I was very pleased to find a plumber on a weekend that responded so quickly and priced reasonably.  They're now my go to plumbing company.
Elle C.
Elle C.
10/28/2021
This is the second time I used Western Rooter & Plumbing. First time was for a clogged kitchen sink, second time to fix my garbage disposal.
Both times I had excellent service. Plumbers are professional, punctual, friendly, and knowledgeable. I called in the morning and was able to have someone come out to fix my garbage disposal that afternoon. They follow covid safety mask wearing, wear shoe covers inside, and don't make a mess. Highly recommend and will use them again!
Kymber W.
Kymber W.
5/17/2022
Huge thank you to Richie! He was super fast, nice and super professional! I am soooo happy I reached out to Western Rooter and that they could fit me in so fast. Thanks again Richie, you are the best!
Lam P.
Lam P.
01/01/2020 12:00:00 SA
Today is the first of the year I had the problem pipe clog
I called Western Supreme Rooter Mr Daniel sent his technician came about 2 hrs and did the great job his name Richie thanks to you
Danielle F.
Danielle F.
8/13/2021
Such a great team! We had plumbing problems at the salon and called Western. Arlene was so sweet on the phone! We got Daniel W to come out and he double checked everything. He helped us decide on what our best options were. Daniel explained everything we needed and was very detailed.
Deirdre M.
Deirdre M.
3/16/2021
I cannot say enough about this company. Daniel is the most conscientious and accommodating associate one could ever hope to do with business with. The entire experience was a complete pleasure, which one does not usually associate with Plumbing companies ( do not get me started on what a rip off Gem Plumbing is). We are so grateful for the expediency, professionalism and overall customer care we have received with Western Rooter and Plumbing. Finally, a plumbing company in the area we can depend on.
Adrian O.
Adrian O.
05/10/2022 12:00:00 SA
Western Rooter & Plumbing is the only company I ever call. Always quick and efficient work. Employees are very knowledgeable and friendly.
Denise I.
Denise I.
3/27/2015
My water heater was leaking so I called Western Rooter. This is our second time hiring them but my first time meeting someone from there.

I met Jesse. He arrived at the early part of the estimated time. He knows water heaters.  He told me the estimated price so I knew what to expect. He was very courteous. Luckily it was only a part that needed to be replaced instead of the whole water heater. He was done quick. What took long was draining the tank.

Any other plumbing issues I have I won't hesitate to call Western Rooter. I'm asking for Jesse. Thank you!
Dan P.
Dan P.
2/28/2022
I called Western Rooter and they sent Renee to repair clogged sink
He was kind, professional and did an excellent job
I would definitely call them with any future issues
Thank you Renee
Tina B.
Tina B.
9/22/2017
I've been using this company for a while now for various simple and complicated plumbing issues. They are always very courteous, timely and reasonably priced.

I called today at 7 am because my kitchen sink was backing up. I asked for some to arrive as close to 3:00 pm as possible. Pablo called to notify me he was on his way which was super helpful. He arrived and quickly assessed my sink situation and went to work. He was done in less than an hour, with great results for my sink and was very meticulous about making sure everything was clean prior to leaving.

Thanks for a positive experience Pablo!
Randy B.
Randy B.
07/07/2021 12:00:00 SA
Arnold was friendly and quickly fixed our clog, even though it took a longer than usual snake. He left the place cleaner than when he came.

We have had to use them several times and have always been pleased.
Mikael D.
Mikael D.
06/05/2015 12:00:00 SA
These guys are dishonest. A $200-300 routine job turned into a $6000 quote. They tell me it's not their fault and if it is I signed that waiver at the bottom, still..the fact that they were arrogant and dishonest in their attitude is sickening. Even tried to pass me to a manager that was even more dishonest than the technician himself.

Trust me go somewhere else, or at least seek a 2nd opinion and you will see.
Brian H.
Brian H.
6/19/2014
The problem: clogged sewer line, shared on two properties. A couple plumbers tried their luck but couldn't get past the clog. This was starting to drag on for weeks, and so we tried Western Rooter after reading all the great reviews.

Let me just say, believe the reviews, this company is fantastic. Scheduling and followup were great, and above all, Mike and Hans did a FANTASTIC job clearing out the tangle of roots that nobody else was able to remove. They were professional, quick, and very diligent, and the price was totally reasonable.

They came out on short notice on a Friday and let me tell you...you might not think it, but nothing starts a weekend better than the sweet sight of water finally flowing freely through your sewer line. A lot of laundry was done that weekend.

Can't say enough good things about this company. From now one they will be the first people we call for any plumbing related issues.
Susan B.
Susan B.
8/14/2022
Unfortunately, I can't recommend this company. We had a clogged toilet so I called around to a few different companies and decided to go with Western Rooter based on their 7 day guarantee. They came out quickly and unclogged the toilet (charged $295, not the $88 they quoted over the phone because they needed to unclog from the clean out). On day 6, the toilet was clogged again. I called back and guess what? They don't actually provide a 7 day guarantee and would charge to come out again. Great.
Gustavo N.
Gustavo N.
1/20/2017
Manny and Josef were very helpful and informative about the problems I had in my home. They listened to our concerns and did their jobs to the best of their abilities. Great service! I would recommend them to friends and family.
Maria M.
Maria M.
10/05/2021 12:00:00 SA
Johnny is great! He has years of experience that he brings with him to your home. He thoroughly explains the work that is needed and graciously answers any questions you might have for him. I was extremely pleased and confident about the work after taking to him.
Cindy G.
Cindy G.
6/29/2017
I definitely recommend western rooter.
They know what they're doing and are fair with their prices! You can't beat it! Justin G. came out to fix our backed up drains! So if you have some drain trouble, you know who to call!
Rodney S.
Rodney S.
9/20/2021
Let me just say that their guys in the field are great -- Professional, knowledgable and courteous.  But their office staff or whoever answers the phones need to learn a little etiquette especially to long time customers who have put plenty of money into this business.  I've been known to clog a lot of toilets I really want to keep using Western Rooter but moving forward I'll have to consider the options.
Dale J.
Dale J.
12/30/2018
I had an plumbing emergency a few days before New Years. My regular plumber was in Vegas and I couldn't get ahold of  him.My toilet and shower had overflowed.  It required pulling the toilet and running  a snake through to unclog the toilet.  I contacted Western Rooter and they sent out Robert Montano to  do the job.  Can't tell you how happy I was with the work he did.  The bill was significantly less than what my regular plumber charged for the same work.  I think I found a new plumber.
Lisa C.
Lisa C.
03/03/2017 12:00:00 SA
I used Western Rooter for my home and business. And just so happens that Justin came to both.

The receptionist was friendly and helpful. She was able to give me next day appt for my home and same day appt for my office.

For both appt, Justin came on time. He was very professional. I was super impressed for my home appt cuz i was by myself at home. Other than the time he was actively checking on the plumbing, he stepped outside of my house to do calls, paperwork, etc. There was no uncomfortable or awkward downtime. He even cleaned up after himself after both visits.

Justin came as 2nd opinion for my office. Again he was professional, courteous, and efficient. One thing that was nice was that he let me know his opinion without bad-mouthing the previous plumbers.

So save yourselves the hassle of looking around. CALL THEM FOR UR PLUMBING NEEDS.
Albert B.
Albert B.
06/11/2014 12:00:00 SA
I had a great experience with this company which began with my initial phone contact and continued through job completion. Because of some historical problems I elected to have all my drains, including toilets, tubs and showers, snakedas a precaution. Also my main sewer line from the house to the street was cleaned with high pressure water. These men were professional in every sense of the word. They were timely, courteous and left a clean work area. I will definitely use them in the future.
Mark F.
Mark F.
2/22/2019
Western Rooter is phenomenal ! High recommend!
Don't bother calling the other guys. There all a pleasure to be around very trustworthy and knowledgeable!
Casey S.
Casey S.
06/01/2023 12:00:00 SA
We called John and his team in to help us with a complete overhaul of our 1950 original plumbing. John was responsive to our messages, arrived on time for a free inspection, and provided thorough explanations for the work he recommended and details of the work timeframes.

Shout out to Art, Alberto, and Richie! They delivered on the expectations given and exceeded them in our mind. This team worked hard from sunrise to sunset to get our plumbing completely redone and brand new in just three days! They were professional and respectful throughout the project.

It's all in the details - we appreciate that they placed a water drain outlet by the flowers to repurpose the water!

If you need plumbing work done, John and his team will give you the quality and value you're looking for

Thanks so much John, Art, Alberto, Richie!
Andrew W.
Andrew W.
9/23/2021
Thank you for a great job fixing our shut off valves, toilet leak, and replacing our faucet.
Tiffany W.
Tiffany W.
03/05/2015 12:00:00 SA
Had some problem with my washer not draining. They were on time and came to take a look. There wasn't any plumbing, just a malfunction with the machine. Still appreciate the effort they gave.
Aaron M.
Aaron M.
8/19/2019
Yall are crooks. One of the plumbers from your company gave me an estimate of 1400 for the job. My brother knows plumbing but didnt have the tools for this job. He had to come down from his other job and ask the plumber why he wants to charge that much. The guy explains it to my brother which my brother said it didnt make sense on why he wanted to suck out water that was barely there. The plumber ended up revising his estimate to $650. The guy goes and gets the part after digging for 5 mins comes back and replaced what he needs and fixed the pipe. The pipe job took 20 to 30min. My family has dealt with this company a long time and last couple of times was the worst. Never again.
Jason T.
Jason T.
12/06/2022 12:00:00 SA
Plumber came to home for a clog in the kitchen sink and laundry washer which is about 10 feet apart. Tech recommend hydro jetting and said this will resolve the clog with the washer and kitchen sink since they share the same line. 2 days later the laundry washer is still clogged and water backflow and kitchen was clogged as well. Tech comes back Monday and said he will snake drain but it void the warranty? So he snakes the drain and I asked if this will resolve the washer as well. Tech goes on to say that I never mention the washer as an issue???!!  First, it was mention the first day of service and when they came back to rectify the issue.  but tech has selective hearing and said he didn't hear the reported washer clog???? The tech specifically said the washer and kitchen share the same line and hydro will resolve both!!  My home is video and audio recorded security. Told him that I can pull the video with audio of the conversation. So tech wanted to charge me to snake a drain out from the roof that leads to the washer. Told him i will not pay for that extra service because I paid a premium for the hydro jetting that was said to resolve the clog for the washer and kitchen since they share the same line!  now they want to charge to do another snake for the washer????? Do not hire this company for service! At the end, I was not charge for any additional charges but tech said all warranties are voided!  Save the headache and find someone else for plumbing issues!

12/7/22 -update

Owner John has reached out and I wanted to update my review. I appreciate him for taking the time to resolve my concern and has personal address my concerns and assure this is one off and assure it won't happen again and have taken the steps to correct it. I'm updating 1 star to 5 star for his company's integrity.
Cindy F.
Cindy F.
10/04/2015 12:00:00 SA
When  the heavy rains came a few weeks ago, water flooded our garage due to a clogged outside drain.  Even though they'd received a lot of other calls that day, they were able to send someone.   Jimmy was professional, polite, and did a very nice cleanup before he left.  The cost for the work was very reasonable.
Kimberly M.
Kimberly M.
5/23/2014
These guys are great, professional phone staff, fast trustworthy technicians.

We live in an older home plagued by intermittent main line back up. It's cheaper to have it cleaned out every 8 months than it is to replace the pipe (and the large shade trees). Western is out within hours, sometimes one hour, weekends and holidays. Very reasonable.
Bo T.
Bo T.
06/11/2013 12:00:00 SA
When reading any Yelp review, one should consider the sample size; how many times has the reviewer had contact with the reviewee? While first impressions matter (see Malcolm Gladwell's, Blink), a single instance is not likely a sufficient basis upon which to form a complete impression of a service provider. Competent and respected food writers might visit a restaurant three or more times before putting pen to paper. All of that having been said, I used Western Rooter once and they rock.

Sunday morning of Memorial Day weekend, the Indy 500 was just getting started. Before my wife left for work (or the mall), she thought to grab a bottle of water from the basement. I received her, Uh, could you come down here, loudly and clearly as There is water all over the basement floor. And there was. Water. All over the basement floor.

Without speaking for other husbands, significant others, shacker-uppers, etc., though there are two people in this relationship, when something well beyond my control goes wrong, somehow the duty to make it right nonetheless lands squarely with me. How this happens, I don't know. It's not my wife and there is no time to conference-in a therapist right now. Suffice it to say, what is not my fault when it breaks, to me, becomes my fault if I don't fix it before my wife gets home.

I called our not-to-be-identified home warranty company who whined, Oh jeez, it's a Sunday, so, we might have to breach our duty to timely provide services that you've already paid for. If you don't hear from us in three hours, well, you might not hear back from us at all. [All quotations are designed to provide my impression, if not the content, of what was said.] Wait painfully by the phone and we might get back to you.

Morning pressed into afternoon. The odds of relief narrowed with every passing minute. Indy cars swirled counter-clockwise around the track over and over and over exaggerating with speed the slowing passage of time in my living room. Can't wash my hands, can't take a shower, can't use the bathroom. Looking at the phone, I wondered if I just looked at the phone a minute ago or did I ever stop looking at the phone? Maybe time itself would grind to a halt on this very Sunday and the water leaking from my pipes was one of an infinite series of sighs from the universe as it simply gave up. C'mon phone, ring. Ring. RING!

I'd already booked a hotel for two days when - five hours after they were first alerted (now close to 2:00 p.m.) - the home warranty company called to say that from their national network of providers, not one single plumber answered the phone. Abandoning their charge, they generously authorized me to expend a full $125.00 to resolve the matter but warned I would need additional authorization to spend anything more.

I felt better knowing what I suspected from the outset, the home warranty company could not help us. Vindication and a sense of control offset the burden of having to find a plumber myself. I pulled up Yelp, sorted by distance, and called the first two names off the list. The first company did not pick up but called back while I was on the line with the second. The second guy tipped me off to Western Rooter.

It took two phone calls and five minutes to accomplish what our home warranty company could not do in five hours.

My mid-afternoon call to Western Rooter was answered immediately by a friendly woman who advised that they could have a technician out between three and five that afternoon. Fantastic!  Better, their guy, Said, showed up around 2:50. Wow! A plumber, in under an hour, on a Sunday afternoon.

Said is a clean-cut, tall, friendly guy; a plumber and a people-person. He took a look at the issue, and got to work. And he worked. And he worked. But, due to some quirks of our older plumbing, he needed back-up.

While we waited for reinforcement to arrive, we shared a delightful conversation that ranged from plumbing to our relative experiences with various gyms in Los Angeles. He repeatedly suggested alternative ideas for solving our present plumbing issues as well as ways that we might prevent future, more expensive trouble.

When back-up, Mike, arrived , Said climbed up on the roof and ran the snake down a four-inch vent. While Said worked, Mike shared his thoughts about Monsanto and its march toward world domination. Two interesting guys from one company. Ten minutes later, they were packing up their gear in the glow of a job well done.

The charge? Reasonable.

Should it happen that you need a plumber, call Western Rooter.
Simply O.
Simply O.
06/03/2022 12:00:00 SA
I highly recommend Western Rooter and plumbing. They were able to complete and deliver on a major plumbing emergency in a timely fashion. The workers and staff are highly dependable, respectful, and recognize that the area they're working on is not only a work place but also your home. They will remedy faults if you bring it to your attention. I would highly consider them on future plumbing projects or jobs.
Lawrence L.
Lawrence L.
04/03/2015 12:00:00 SA
Just had Jim from Western Rooter fix both drains in our bathroom in no time! Polite, great attitude, clean and extremely helpful. Thanks Jim!
Matthew M.
Matthew M.
12/15/2022
Western has helped us out multiple times with a poorly-performing toilet.  They are consistently thorough, friendly, and more than fair with pricing. Highly recommend!
F L.
F L.
6/25/2015
One of our bathroom sinks was totally stopped.  I called Western Rooter at 8:00 and they had someone at my house at 8:45.  Justin the plumbing specialist was professional and quick; he had everything cleared out within 15 minutes.  I will for sure use they again; doesn't get better than this
Kylie T.
Kylie T.
6/21/2017
These guys were excellent. TWICE. Homar and his guys saved the day. He arrived quickly, was friendly, knowledgeable...and what you're all waiting for...got the job done! When we had a sewer line back up INTO our house, we called Wester Rooter and they came to our rescue THAT DAY. We have had BAD experience with other plumbers/companies. Homar and his team changed the game for us. He was so patient with us (first time home owners who know nothing about plumbing) and explained exactly what was going on and where our sewer line was. They accommodated our insane work schedules and sent us pictures of the progress as we couldn't be there. Not to mention, these guys listen to you. We hope to never have plumbing issues again, but if we do, we will only use them! Don't bother calling anyone else.
David B.
David B.
07/06/2021 12:00:00 SA
First off, this company is reasonably priced. I've been given a ludicrous quote for plumbing work in LA, which prompted me to call these guys.  When Richie arrived he was friendly, quickly identified the problem and gave me a list of options to tackle the issue with. He solved the block and pipe replacement on the same day and we are grateful to have this issue behind us so quickly! Honestly, Richie was one of the best plumbers I've ever dealt with and I fully intend to use this company for all my future plumbing issues... which, touch wood, won't be that frequent!
Sarah K.
Sarah K.
2/28/2017
Don't be worried about hiring Western rooter for your plumbing needs! I called them, because my house is in escrow and I had a buyers inspection by a shady plumbing company, who didn't really know what they were talking about, but said I had a sewer line with roots in it that needed to be cleared out. These guys actually recommended that my husband dig the hole so that they could access the sewer line! My regular plumber wasn't available, so I called Western Rooter. I talked to Homer, and they came out the next day! He added a clean-out to my sewer line, and hydro jetted all the tree roots that were blocking it. They kept working even when it got dark , and when the job was done he showed me with a video camera of what it looked like down below. Homer and Ruben did a wonderful job. Polite, efficient, I would hire them again for any plumbing issue that I would have with complete confidence in their honesty and work ethic. I'm very glad I found Western Rooter! Thank you for a job well done, and for not making us dig a hole!
M N.
M N.
02/12/2019 12:00:00 SA
Western Rooter comes through again. My garbage disposal does not work and thought I had a severely clogged drain. Been without a kitchen sink for almost 4 days. I am thinking they have to snake and replace disposal. A repairman arrives with what looks like an alan wrench, goes under the sink with it and what it does is turn the blades. Immediately clog disappears. Apparently there was stuff stuck to the side walls of disposal which caused clog. No words. Then after he fixes that, he tackles disposal. Sounds like there are a hundred knives in there. He simply explains blades are rusted so unit should be replaced. Since this took all of 5 minutes, he does not charge me. That is correct...he does not charge me! I literally start to cry for multiple reasons and too numerous to mention. It is tough trying to figure out everything that goes wrong. I spend more time googling things because who can afford to call someone out every single time something goes wrong or breaks or leaks or backs up. Western Rooter...thank you. Since I found them 6 years ago, I have never called anyone else. Grateful customer...thank you!
Denise B.
Denise B.
12/27/2016
Don't hesitate to call this company.  Very good customer service, prompt service and they won't rip you off.  Guys that came over were clean and efficient, knew the problem and dealt with it quickly.  Free estimates too!!   HIGHLY RECOMMEND
Stephanie J.
Stephanie J.
05/12/2021 12:00:00 SA
It's hard to find a friendly, trustworthy plumber in this day and age, but we were extremely happy with Western Rooter. They sent over a technician named Tony who was very pleasant, easygoing and knowledgeable. He worked with me in identifying a smell and truly cared to diagnose what was going on as if it were his own home. Don't hesitate to give them a call!
Janna D.
Janna D.
10/20/2022
Our real estate team uses Western Rooter on a regular basis. They are on time, honest, and reasonable.  Charlie showed up today and did the job as promised.  The staff is professional and helpful. We will continue to make them our first call when we need a plumbing professional!
Shan Y.
Shan Y.
5/14/2017
We had a clogged tub and I called another highly rated place to come take a look. They did nothing and told me I needed my pipes replace ASAP. The estimate was $3500. Like a good shopper I can't say yes to the first offer so I said no thank you, I will think about it. Then my friend recommended western. They came within an hour. Snaked out my drain and was done! Turns out I don't need new pipes but the other company was trying to make a buck. In industries that I know nothing about, it's hard to find someone I can trust. But these guys were honest. Fair priced. I'm so thankful someone recommended them to me. Thank you to Larry and Justin for saving me saved me!
David M.
David M.
08/03/2021 12:00:00 SA
The appointment process was easy. They were able to come look the next day.  They were able to quickly find and resolve the issue related to my toilet. Honest and upfront. Will use them again in the future.
David M.
David M.
12/09/2015 12:00:00 SA
Excellent service that comes with a warranty. They helped take care of a clog due to too much hair.
Lara K.
Lara K.
4/14/2021
We had a clog in our laundry line and after reading several reviews on Facebook about Western Rooter, decided to give them a try.  I called this morning and by this afternoon Pablo was here, working on the drain.  The entire process was easy from start to finish and Pablo explained what he was doing every step of the way.  He had the pipe unclogged and working within 15 minutes, much to the delight of the entire family who is eager to do laundry again.  As I told him, Pablo was our hero today!  Really can't say enough about how friendly, efficient and reasonably priced Western Rooter is.  Will definitely recommend to friends and family!
Laoshi Y.
Laoshi Y.
10/13/2019
Our kitchen sewer line was blocked last week. Josh from Western Rooter came to my house at Rowland Heights to clean the sewer last Friday. He did hydro jetting and camera inspection. His work was very professional and thorough. He cleaned up the work area after his work was done. Compared with the several sewer maintenance companies I used before, Western Rooter is the best ever. I highly recommend the company to anyone who is in need of sewer cleaning.
Tyler R.
Tyler R.
4/26/2014
Jesse Pacheco and Carlos Alfaro just came to my house on a Saturday to unclog my main sewer line.  Both gave excellent service, did the job quickly and charged me a very fair price for the work.  Being in the construction business myself, I really appreciate good customer service from contractors as well as the flexibility to complete jobs on off hours.  Western Rooter didn't disappoint.  Keep up the good work!
Niklas B.
Niklas B.
02/12/2023 12:00:00 SA
Albert was great! He was thorough and fast. He gave us two options and even though we were ready to pick the pricier option, he tried the less pricy one and it solved the problem and save us a lot pf money. Highly recommend
Pat H.
Pat H.
05/02/2023 12:00:00 SA
Western Rooter was recommended to me by a top local real estate agent.  Since then, I've used Western Rooter for six different problems, including replacing a tankless water heater. I've now met seven of their technicians/plumbers, and they've all been professional, polite, timely, and competent. Their office staff and back-end processes are also efficient and professional. I highly recommend Western Rooter!
Cheryl G.
Cheryl G.
2/15/2022
Excellent costumer service from Jared! I called the office first thing Monday morning because our kitchen sink was backed up. They sent Jared out right away! He unclogged our sink with a snake. Also, we had a separate issue which required him to return to our home the following morning to fix. He arrived at the time that he said he would and completed the job very quickly. He was very courteous and respectful. He explained what the problem was and showed me what he had repaired. I highly recommend Western Rooter to everyone.
Charles W.
Charles W.
08/09/2021 12:00:00 SA
Western Rooter cleared out our mainline and alerted us to a potential issue that we would have to address, 2 major cracks at joints in the clay pipe mainline sewer. We hoped we could limp along for a little while longer and plan a major repair. Murphy's Law Hit hard. 2 nights before departing for a Family trip to Texas those joints failed and it seemed like the line was completely blocked off. We got the options of fixing two spots or replacing the line in full via PIPE-BURST procedure. While we were not wanting to drop the $1,000s of dollars this required, if just made sense and due to the excellent service Western Rooter provided on an old kitchen line replacement in March, it was a no-brainer to have them do the job.
The crew arrived early, the day that we were departing and Arnold, Mark, Derek, Carlos and Albert worked diligently ALL DAY to get the job done. Even after the replacement was complete, our mainline out of the house was still blocked up somehow. Western Rooter did everything imaginable, climbed the roof and cleaned the Roof vents and in the end, our home had Black water plumbing once again.
One's expensive home turns into a tent REAL fast when plumbing and sewer issues pop up. Western Rooter is professional, reasonably priced and also did an amazing job cleaning up after they finished so that my Wife was at ease after knowing how much black water came back up into the bathtub and bathroom.
Thank you to all the crew - Arnold, Mark, Derek, Carlos and Albert. While it was not the expense we wanted at this time, we knew that it was being done right and going to be done once since Western Rooter was tackling the job.
-Charles Wood
Kevin P.
Kevin P.
12/04/2013 12:00:00 SA
Kitchen sink plus washer thing clogged, the water won't go down, I called about 4:30pm and I told them it is not a emergency they send a guy before 6:30pm. Finish the job very quickly and price very reasonably. I would highly recommend for any plumbing issue.
Teresa C.
Teresa C.
01/07/2020 12:00:00 SA
Had an emergency plumbing issue with my toilet during the holidays and called in to schedule an appointment. They were quick to schedule me and Isaias came on time the day of. He was super helpful and was able to answer all of my questions. He finished everything quickly and cleaned up everything afterwards. Super satisfied and will definitely call them again if I have problems! Thanks Isaias and Western Rooter!
Judit H.
Judit H.
7/21/2022
Great service with honest pricing! Highly recommended! Thank you for being prompt and fixing our shower.
Darleen N Bill S.
Darleen N Bill S.
3/25/2016
We needed to have someone unplug our bathtub, called Western router and they were here within 30 minutes and done in 30 minutes. Very Courteous and not very expensive. Would recommend very highly.
Winnie T.
Winnie T.
8/31/2017
Updated: our main line broke on our lawn yesterday and we were able get someone to estimate and fix it in a timely manner. Danny is the person that helped us this time. Arrive promptly and great manner. Explain to us clearly about what's going on. It is over 110 degree today but he and his partner work nonstop for almost 5 hours straight. And everything is fixed on time. We are very happy for their service. We called them every time we have plumbing issues and they never disappoint us!!

Good service, quick response. I have to called them two times in the past few months. One for the clogging of the main line. One for the broken down water heater. Both came exactly the time window that they promised. Both staff smiled and greet you nicely. Everything was fixed in a timely manner. Very pleased with their service.

It is always good to know a reliable plumber around. You never know what would happen next!
Jim T.
Jim T.
08/03/2017 12:00:00 SA
Excellent service and response!  Our church was running a CBS with about 100 people present on a Thursday morning.  It was discovered that our toilets on both sides of the building were not flushing.  Western was my 3rd call, we had been told 3 - 4 hours before someone could get to us.  At 9:08 AM I contacted Western and they dispatched a tech immediately.  Carlos was great, his first pass with the snake cleared the problem but he took time to clean all the cleanings.  By 10:03 he was packing up.  Great service plus a 90 day warranty or he would be back out and clean for free!  Total bill was only $115.00.
Valerie N.
Valerie N.
05/05/2016 12:00:00 SA
Anthony from Western Rooter came out to my house today and installed two new faucets for me. He was prompt, professional, and friendly. Making the appointment was quick and easy. This is the second time I have used Western Rooter and I would use them again.
Steve J.
Steve J.
1/22/2021
Daniel helped me with some plumbing and installation issues with a water filter and hot water dispenser at my house. After working through and overcoming some issues, he managed to resolve the issues and make everything 100% again. He also took some time to see why my water pressure was low and recommended that I try a few things and gave me an on the spot estimate. The friendly office folks also do a great job at scheduling their staff. Reliable, honest, skilled, fair-priced, and punctual is what you should expect from your local plumber. I'm glad I chose Western Rooter for the job. Thanks again to Daniel and his team for going above and beyond.
Jason K.
Jason K.
5/21/2018
We've used Western Rooter for a number of issues we've had with our plumbing and they've always proven to be reliable, efficient and reasonably priced. Most recently, we had a serious sewer pipe crack that needed to be replaced and both Mark & Josh did a terrific job managing the project. They got everything done in a day and really tried to give us a reasonable price for the serious nature of the repair. Highly recommend them.
Tammie O.
Tammie O.
10/15/2021
Great service. Nice owners. Cleaned out the main drain. We also wanted to see what options there were to repair another problem at our house. Gave us an honest opinion.  Not pushy at all. No pressure.   Super service guy
Eduardo T.
Eduardo T.
06/01/2017 12:00:00 SA
I manage a restaurant in Pasadena which has always given me plumbing issues in our kitchen. I called western rooter and Isaias along with Ruben diagnosed the problem and fixed it all in one day. I didn't think it was possible to do it so quickly but these guys handled fast. Both these guys along with some helpers broke into the floor, put new pipes, and closed up again. Thanks guys for the great work. Do not hesitate to call them. The price was also reasonable for the job. I will be using these guys for any plumbing issues from now on.
Laura H.
Laura H.
11/15/2019
Called for EMERGENCY SERVICES and they can only book us for 4 days away??? Lies on yelp. Not for emergencies.

Edit in response: I did NOT ask for estimates. I asked to book for an emergency service and was told to wait until next week. Please don't offer emergency services as a service if you don't. Lies on Yelp doesn't help. Even on the phone with your customer service, I asked how much for emergency services. She said we have nothing available for today, Monday is the earliest.
Rania I.
Rania I.
6/19/2023
Great job , Pablo. Thx for your attention to detail. Blessings. I appreciate his honesty
Lucie H.
Lucie H.
9/17/2015
We'd already tried to Rooter it last month. It was a disposal and old pipe problem. All service people very gentlemanly and very clean.  No BS, just the facts. Given a two- hour window. Totally on time each time. Work done quickly, neatly and clean! I highly recommend!  Prices seem very fair!
Samantha M.
Samantha M.
7/25/2022
I am consistently pleased with Western Rooter's service. The office staff and plumbers are always very helpful and responsive. Most recently, Pablo came by to service my garbage disposal and shower drain and did a great job.
Thomas C.
Thomas C.
12/11/2019 12:00:00 SA
These guys are always awesome.  I've had them come out to fix various leaks within the walls of our house and they are always professional, courteous, honest, and on time.  Manny has helped me with most of those leaks throughout the years, I must say, what a stand up guy.  Recently I needed some drains to be unclogged and Pablo came out.  As soon as I opened the front door, I was greeted with a smile.  Long story short he helped unclogged some drains and cleaned up all the dirt on the walls from unclogging the drains.
Jason Y.
Jason Y.
5/23/2013
I found this company on Yelp, and gave them a call to capture video of my sewer . The lady on the phone was extremely polite and gave me a discount when she heard that I found them on Yelp. Manny was extremely professional from the beginning to the end and I would highly recommend them.
Perry S.
Perry S.
02/05/2021 12:00:00 SA
I needed my gas line re-routed due to a hard-to-reach leak, and they got the job done!
Michelle R.
Michelle R.
03/03/2014 12:00:00 SA
I was having some major plumbing back-up issues at my house on multiple drains (worst of all the kitchen downstairs) - I called Western rooter and was able to get someone out the same day. Albert came and not only was super nice (took his shoes off on our white carpet when I asked him to) but also he fixed everything really quickly  and for a very fair price. Three drains unclogged, a  bathtub fixed (wouldn't hold water - and you know thats a HUGE issue if you have little ones), and fixed the shower valve in one of our shower that only produced luke-warm water prior to the adjustment. And he did it all in well under an hour! Great experience and I would definitely use them again!
Doodles D.
Doodles D.
11/25/2020
Richie came promptly and fixed all our toilet problems in a timely manner. He was a good listener and provided great customer service.
Scott C.
Scott C.
9/27/2022
When my hot water heater suddenly stooped working I looked for a company in the area (Monrovia) who could do the work.  I had an appointment for the next day and Jared showed up on time and even called ahead to let me know he was on the way.  I needed a new unit and he was able to get one in 30 minutes, return and installed that same day.  He was very friendly, efficient and most importantly I have hot water again.  Definitely recommend Western!
Cynthia C.
Cynthia C.
04/03/2022 12:00:00 SA
Our HOA had been doing business with Western Rooter for about 6 years.  Must have been some changes with in the office Or Ownership.  We just recently started receiving at least 3 invoices that were either a year old or almost a year old that have wrong informatio.
A plumber came out on 4/1/22 for water leak in the ceiling of garage.  He was here for awhile then left.  Found out by the Tenant that the Plumber could not find the leak and left.  Got a call from the Owner of the Unit that water is still leaking as of today Sunday April 3rd.  Never heard from Western what the outcome was, had to hear it from the Renters and their Owner. Gave 2 stars only because someone showed up.
Jerry B.
Jerry B.
3/22/2021
They showed up on time Ricky Perez explained everything from top to bottom I had 21 questions but the way he answered them I can tell he loved his job they were very clean in there working area and fast definitely recommending them to all my neighbors and relatives
Robert H.
Robert H.
06/04/2019 12:00:00 SA
This was our third dealing with Western Rooter. Each time was with Charlie. He was efficient and very neat. He had suggested that we install a cleanout to make it easier to access the sewage system. This week we did so and also replaced the 60 year old sewage system.  We found that the metal pipes were deteriorated and in fact caused a blockage. Charlie and his crew, Domingo and Flacco, coupled the job in 2 days, were neat and cleaned up well taking the old pipes with them. John the manager-owner followed up a few days later verifying their work. I would highly recommend this company and their work!  I give them 5 stars!
Bob Hirose. Monterey Park
Kevin G.
Kevin G.
08/03/2011 12:00:00 SA
Incredibly fast response time.  They are quick and efficient.  In and out.  Quality is second to none.  One of the best plumbing companies out there.
Steve G.
Steve G.
9/28/2018
I admit, I was looking at the reviews on Yelp. I just wanted to see who is close by my house and could get here quickly to root my kitchen drain. Western Rooter specifically Robert showed up exactly 1 minute early at 8:59 - went right to work on my drain and had it cleared out within a couple of hours.   It was a struggle,  I had a lot of sludge in that line.
I am also in the service industry, and am used to people pulling BS. Robert was straightforward, honest, and I can't say enough good things about the work he did as well as Western Rooter. Call them now, before you need to call them on emergency. If your drain is slow, call for them now. You will not regret it. 5-star review.
Christina B.
Christina B.
6/25/2023
Amazing service and excellent value. Totally professional people handling the office and I was lucky they had someone available same day. Pablo was wonderful and really took the time to solve the problem. He is really great. Highly recommend this company in every way.
Linda N.
Linda N.
11/24/2014
5 Stars definitely!!! Joseph came to snake out my sink and spent many hours trying to get it to work. I really appreciate the effort. Carlos and Joseph came the next day and unfortunately I had to replace some pipe and they installed a new cleanout. I feel they were very fair and reasonable in their price. Everyone is so professional. They did a beautiful job cleaning up and left my kitchen spotless. Joseph you are the very best!!! Carlos too! Thank you so much! If you need a plumber definitely call Western Rooter & Plumbing!!! They also have very nice girls on the telephone to get you started! :)
Patricia F.
Patricia F.
06/03/2019 12:00:00 SA
Responsive, courteous, and helpful.  Mark, Ruben, Ricky, and Omar were great in helping with a disastrous plumbing issue.  They were easy to work with and efficient.  Would use this company again.
james h.
james h.
2/17/2023
Ryan showed up on time and did what needed to be done. The price was right for the job and he gave me the information I asked for
Jeanny L.
Jeanny L.
9/30/2016
This review is for the services we received at our place of business, from Josie (through the phone) and Isaias (the tech that came out to help us out). Both were exceptional in terms of customer service; polite, quick, and efficient. Isaias actually came out to the location earlier that we had expected him; which was terrific, since a plugged up toilet is NOT great for business.

The first try didn't get it; he left, and it was clogged again. He came back the same day and was able to de-clog the pipes with a 100-ft thingie majiger (yikes!)
Edgar A.
Edgar A.
01/08/2019 12:00:00 SA
I had a terrible experience w Western Rooter and their unfair pricing scheme for a Smoke Test that cost me $450 w/ questionable results that cost me greatly.  

I had a smell problem with my pipes and called Western Rooter to come out and advise on what the problem could be. They suggested I do Smoke Test. It was $450. The test was done in 45 minutes. It consisted of two men blowing smoke down one of my three exhaust pipes and looking to see what cracks in the walls smoke came out in the bathroom.

The problem. This test if far from conclusive. More then one room filled with smoke, the basement did as well. They couldn't deduce why the smell was coming from two places in the house and why the smoke from the basement. Without that questioned being answered, they're  suggestion was to knock down the wall and replace the exhaust pipe for another $1700. This would not include the price of repairing the wall.

I could not afford either of these services and resorted to getting the pipe snaked instead with  another of their contractors and that was close to $200. He did a great job and was a very nice guy. All of the employees seemed honest and fair to me. The pricing is not fair.

When I called management hoping to have a sympathetic ear, I was told at most I could get a 10% discount. I asked what the cost breakdown was for the service. She told me the two men were paid $90 per hour. The smoke canister $30. So where does the rest of the cost go to? If the entire work on the pipe is $1700 then why is a 45 minute test $450?  When I asked the manager if the price seemed fair she said Yes its fair to me.

I request that Western Rooter create a tiered system for smaller homes when doing the smoke test.

The Smoke Test plus snaking of three pipes came out to $580. If that seems fair to you, use Western Rooter.

Lesson learned. Ask about all the costs associated with the job in detail before they start. A more conscious company would have explained this before they entered my home saying they are here to help.
Anthony R.
Anthony R.
4/28/2021
Carlos was on time, courteous, knowledgeable, and friendly. He replaced two shower valve cartridges in short order. I'm very satisfied with the service provided. Will use again.
Tom B.
Tom B.
03/07/2018 12:00:00 SA
This morning we needed plumbing help for our kid's bathroom and a plumber arrived on time as promised in a uniform. Christian was polite, effective and solved the problem by removing all the rocks and sand from our water lines so the shower and bath tub would work properly. He cleaned the work area and answered all our questions. I highly recommend this family owned business and would ask them back for the next time we need any plumbing work done. The front office staff was courteous and professional. Sincerely, Tom and Julie Brady Sierra Madre 19 years
Vanessa G.
Vanessa G.
3/16/2015
I am so glad to have found Western Rooter thru Yelp! This was the 2nd time we used the company as a result of a city water line bursting on our block (water pressure build up during city repair affected my home's pipes).

Jimmy and his crew did a fantastic job re-piping copper  thru my entire home & replaced our water heater within the time frame quoted.

Jimmy took his time to explain our options , gave us timely updates and he & his crew worked the long hours to get the work done! They were always professional & he took our calls for every instance we had a question because my husband & I couldn't take time off from work a couple days while work was being done. He even came in on his weekend off to complete the job & did a follow-up a week after completion.
Western Rooter is trustworthy, competitively priced with awesome customer service. We knew we found a company who'd get the job done right!

You won't go wrong choosing Western Rooter. Thanks Jimmy & crew!
Paul H.
Paul H.
5/17/2021
Tony was awesome. He did a great job to fix the bent pipe in my backyard and made it look beautiful as well. Highly recommended!
S C.
S C.
4/17/2018
Daniel was very accommodating and sent a guy out to fix a plugged sink within 30 Minutes. This was an after hours call too. It was my first time using them so I was a little concerned but their fee was reasonable and are very professional.
Connie H.
Connie H.
9/23/2021
Reliable, prompt and professionalism! This what I get when I use WRP- I am a home owner and I am very involved with my property and I would not use anyone else, to service my homes. Thank you for your consistent great service.
Shawn P.
Shawn P.
8/22/2020
Today, I noticed water flowing out of a clean out on my patio. I opened it up and water was flowing out and some stuff came out. The shower tub was not draining and we flushed a toilet and it almost overflowed.

I called Western and Bryce was able to be at my house on a Saturday in 1 hour and 20 minutes. Bryce was very professional and explained  the issue to me. He helped my understand my system more and where my other clean out spots are.

He was able to break through the blockage and cleaned the line to the street to make sure everything was clear. From start to finish, the process took less than 30 minutes.

Thank you Bryce and Western Rooter for helping me with out today. I highly recommend Western and will definitely call them the next time I have an issue, hopefully not soon!
Patrice R.
Patrice R.
04/11/2016 12:00:00 SA
Great experience. I had low pressure in the kitchen faucet and a leak in the garbage disposal. Call was answered immediately. She said they'd have someone out that afternoon then called back to ask if I'd like someone sooner! Aaron Islas came out and was GREAT! He gave me information every step of the way. Fixed the problems and gave me some advice on a couple other issue like calling the city to check the condition of the water meter. I'm about ready to call them again for another job.
Robert F.
Robert F.
2/24/2023
I live in an old complex with frequent leaks.  Twice now, I've had water intrusion from other units that would come and go randomly for months.  Several other plumbers have tried locating the sources to no avail.  We called Western Rooter and they were able to locate and fix both issues immediately.  Working with Jared in particular has been a wonderful experience; he is incredibly personable, professional, and knowledgeable.  Will 100% be calling Western Rooter for all future plumbing issues.
Michael M.
Michael M.
8/26/2019
Manny was awesome. He showed up when he said he would and fixed the problem at a reasonable price. I wasn't home but he texted me with pictures and got my approval before moving forward. He was very nice and polite. Would definitely use Western Rooter again.
Elizabeth C.
Elizabeth C.
4/14/2022
very responsive  and came out same day.
Fair pricing pricing as well! Highly reccomended!
Mischa L.
Mischa L.
05/04/2022 12:00:00 SA
Richie came to install three new toilets for us today and we're very happy with his service. From scheduling, confirming service with quote to actual service, everything was very straight forward and professional. So far we've had 3 experiences working with Western Rooter and both are very positive. I would highly recommend them for anyone needing plumbing jobs done!
Albert J.
Albert J.
2/18/2022
I just wanted to add to my previous review. Western told us when you see underground pipe leaks like this, the problem is usually a break down of the connections between pipes that cause the leak.  As it turned out, this was true in our case. Also, the Western workers had to dig almost 6 feet down to get to the pipe and  we could see the actual leak. Plumbing is tough work!
Jason M.
Jason M.
02/06/2022 12:00:00 SA
Once again we were in need of a plumber and Western Rooter saved the day. Pablo was amazing. We had a very stubborn clogged drain and he tried all the tricks he knew to fix the clog. Thank you again Western Rooter and thank you Pablo for saving the day!
Daniel K.
Daniel K.
09/11/2013 12:00:00 SA
Quick response + great service + reasonable cost = satisfied customer.

I hope I don't have to do this again, but if I have plumbing issues again, I know who to call.
Tim V.
Tim V.
9/26/2020
Call Western due to outside main line back up.  I've been using them for a long time. Homar did a fantastic job and was very professional.  Would definitely use them again!
Paula W.
Paula W.
8/14/2020
The guys from Western Rooter are professional and friendly. Adam came out in the morning first thing, as I had requested, to hook up my new gas dryer and check out a leak in the water line to the house. He was very knowledgeable about how this dryer needed to be hooked up to code. I had been running it for years in a dangerous configuration. I have also had a new water heater installed by Western Rooter which was a little more complicated as I was having them remove the tankless one we had. They had to rework all the venting and install new hot and cold water lines as well. I have also had various other plumbing work done by them as well and was always happy with the work they did and the time spent to do it right.
Matt P.
Matt P.
3/16/2020
These guys are as professional and easy to work with as they come. Their hospitality & customer service is second to none! Look no further.
Quetzal S.
Quetzal S.
11/02/2021 12:00:00 SA
Had my sink break late Saturday night, and of course no one works Sunday. Finally got someone to come check out my old old 1940 delta sink and after being told by everyone parts are hard to find and no one would want to touch it. Monday I called and they could have someone out the following day. One of their employees showed up and literally had it fixed in about 20 minutes. Plus he was professional and polite, he took the time out to show what was wrong. I appreciate everything
Bob S.
Bob S.
5/22/2018
Prior to contacting Western Rooter, I had already cleared the drain twice myself in the previous month.  Only when the drain backed up a third time, did I call Western Rooter.  I have used this service in the past when I am unable to remove a clog, and have always found them to be excellent.

The response was great.  I called Western Rooter at 2:50pm on a Thursday and Danny Rosas pulled up to my house around 3:30pm.  Danny evaluated the situation, provided a quote and attempted to clear the sewer pipes.  He quickly realized that there was a larger issue and needed additional help to check the extent of the problem.  Within 30 minutes a second truck pulled up to the house with two additional plumbers and a camera.  While Danny ran the camera, Johnny and Pablo crawled under the house and found a leak in the cast iron pipe.  I had previously checked the pipes, but I didn't perform the thorough inspection Western Rooter did.

At this point I elected to have the sewer system repaired, to replace the cast iron laterals under the house and clear the underground clay pipe to the sump pump pit.  Since it was now 5:00pm, we agreed that a fresh start in the morning would be best.  Danny, Johnny and Pablo returned on Friday promptly at 9:00am, and worked until the job was completed at 7:00pm.

The job included removing and replacing the cast iron sewer pipe under the house and cutting the concrete patio in two places to reach the underground clay pipe. Once the dirt was excavated with a shovel, we could see where tree roots had broken the clay pipe.  A fiberglass pipe liner was installed inside the clay pipe, and the fiber reinforced clay pipe was attached to the new ABS plastic pipe from under the house.  The access holes were backfilled, the area was swept and all debris was removed.  On Monday Western Rooter sent a concrete contractor to repair the access points by pouring and finishing two concrete patches.

Great job!!!  Timely, friendly, professional, competent and thorough.  Thank you Western Rooter.
Jeff R.
Jeff R.
5/28/2019
Had to have our main water line replaced. Charlie, Domingo and team not only did an awesome job but were very professional.  Charlie even went the extra mile to do a couple small jobs inside the house.  Thank you guys and I can see why Western Rooter was voted best plumbing company in the SGV!!!
Tiffany C.
Tiffany C.
08/04/2021 12:00:00 SA
Called to schedule an estimate for a pinhole leak and Oscar was super fast and efficient. I love that they send the estimate via email with an approval button so it's easy to schedule everything. Will definitely call for future problems! Thanks Oscar!
Wm L.
Wm L.
11/01/2018 12:00:00 SA
These guys are TERRIFIC! Fast response time and very REASONABLE prices, excellent skill and knowledge, able to diagnose and correct major plumbing (8inch sewer pipes: clay and old cast iron) problems as well as root invasion and toilet leakages) I had them out three times in the past two weeks as in the process of other home problems, I discovered leaks and cracked pipes. HOMAR and PABLO...EXCELLENT, knowledgeable, professional, friendly and a real pleasure to work with. HONEST answers and not trying to up the job to more expensive repairs. They did what was necessary and engaged me in the decision process, explained clearly my options and when I made a decision they didn't try to talk me out of it to increase the job cost. I RECOMMEND WESTERN ROOTER & PLUMBING without reservation...you can TRUST these guys to do a good job.
Mary B.
Mary B.
7/16/2022
We had a plumbing disaster, and Western Rooter totally saved our butts. They were responsive and pleasant, and made us feel confident that they could take care of our situation. Which they did. I highly recommend them.
Edik M.
Edik M.
10/21/2022
Awesome! Pablo R. Did a excellent work on my kitchen sink clog. He used a machine snake to unclog the clog. Water drain fast and no clog. Very helpful and knowledgeable.  He deserve a good review for his work.
Ss W.
Ss W.
8/29/2020
It was a great experience to have OMAR HERNANDEZ to come to my house and fix so many plumber issues , I was hesitated to hire a new plumber since last two plumbers never did a good job, it is a headache to pay someone , and never solve the problem.
The weather was so hot, but Omar worked very hard to fix all of the leaks, I really appreciate, and happy that all of the problems are gone, highly recommended !!!
Tom B.
Tom B.
6/28/2018
Thank u Justin for coming at the same day that we call u guys !!!
Very nice and very friendly!!!!
Highly recommend to anyone will need plumbing service
Nicole C.
Nicole C.
04/11/2016 12:00:00 SA
Had Oscar and Homar come out today to fix and eventually replace my sink faucet. They were so nice, informative, quick and honest! Really appreciate the hard work and the ability to get out to fix my leak asap. Thanks again!
Ricky L.
Ricky L.
10/08/2021 12:00:00 SA
We had no more hot water, so I checked the water heater and found that the pilot flame was out. I followed the instructions on the water heater to try to relight the pilot flame but it didn't work. I called Western R&P the next morning around 7am and scheduled an appointment for 10am-noon. Vinny called around 10am and told me he would arrive in 10 minutes. When he arrived, I explained the issue with the water heater and he checked it and gave me some options to replace the pilot ignition assembly first, and if that didn't work, then we would have to replace the electronic gas valve unit. Since my water heater was over 10 years old, I opted to replace the entire unit rather than trying to repair part by part. The estimate I was given was fair (didn't feel like the lowest and wasn't the highest, although I didn't put in the time to compare by calling other plumbers since I wanted to have hot water back the same day) and he would be able to remove the old heater, install the new heater, and haul away the old heater in a few hours. Vinny worked pretty efficiently and cleaned up after his work and my home had hot water again by 1pm. All the paperwork is electronic so there are no receipts to lose for the standard 6 year warranty. I'd be comfortable with calling Western R&P when I have plumbing needs in the future.
Johann C.
Johann C.
12/20/2022
This is the type of service you don't want to pay for, but when you need it, you want someone that's available and can get it done fast. I'm sure I can find someone to do it for cheaper, but this company took care of my clogged kitchen drain in less than 10 minutes and even disinfected under my sink leaving me to get on with my day. Would use them again!
Glynne R.
Glynne R.
08/01/2019 12:00:00 SA
Just moved in to a condo and the water heater stopped working.  Gas Co. came out, had red tagged it and turned off the gas to the tank.  I called several companies but Western Rooter was the only one that could install a new tank that day (I had called at 4pm) - and for a reasonable price.  They were out at 6:30pm that NIGHT with 2 people - they really are 24 hours!  Installation was only a couple of hours - and I had hot water within one hour after that.  Definitely recommend this company.  When you call in they are polite, they do all they can to help you, and their field staff are friendly and very competent.  I highly recommend them - especially in an emergency!
Elizabeth D.
Elizabeth D.
06/10/2023 12:00:00 SA
Great experience. Couldn't fix my broken dishwasher but helped us diagnose the problem and paved the way for a successful installation of a new one. Thank you again Western Rooter!!
Brigette P.
Brigette P.
11/09/2015 12:00:00 SA
Hi,  I called Western rooter , and Ruben and his son came out,  they were fast, courteous and honest,   and unclogged my kitchen sink, Yay!! Only thing is,  I didn't realize I.had to mention reg the 10% discount,   so hopefully i will still be able to get it ( since its my first time) :) thank u
Lingling D.
Lingling D.
6/27/2014
I contacted Western to do a plumbing inspection for the escrow, I talked to I think two ladies on the phone on different days, both of them sound nice, but the technician is disappointed, he was late a little for the inspection, which is ok, but after the inspection, I offered twice to write him a check , he just shook his head, so my realtor asked if I have to call their office to pay, he nodded. I received a phone call the next day from the office for payment, I explained I can only pay by check because I don't have a valid credit card at the moment, still waiting to receive my new card from the bank..but they can't give me the inspection report without receiving the payment and the lady told me that the technician said I was the one insisting to pay by credit card, again I don't even have a credit card, in the end I had to pay by debit card on the phone because I need the inspection report immediately, which I really don't like, my habit is never to use debit card for any misc. items and services. if the technician even had problem to get how I wanted to pay, I don't feel I can trust his service.
josh m.
josh m.
6/16/2016
Admittedly, after reading the rave reviews, there was some skepticism on my part.  It took all of 90 minutes to be convinced of Westerns stellar reputation.  Carlos arrived at my house, for a leaky pipe under my house, within 90 minutes of my call.  He quickly and accurately diagnosed the issue (PVC pipe leak) and repaired it within an hour.  I could not speak any higher of their professionalism and prompt service!
Melissa S.
Melissa S.
06/09/2016 12:00:00 SA
I'm a property manager who's used many different companies. From reception to plumbers, Western is professional, pleasant and professional. Prices are reasonable, they usually come out quickly, are always reliable, and most importantly, they're work is effective and I trust them. If you have an emergency or issues they will take care of you.
Dan R.
Dan R.
12/29/2021
Quick fix of a toilet leak at the base.  Called at 08:30, arrived by noon and pulled toilet and changed waxed seal in an hour or so and done!
Emilia Maria R.
Emilia Maria R.
12/16/2019
We had trouble with our sink and garbage disposal was linking water.  Adam Amador came and fixed the leaks and solved our problem sink.  He is professionalism, knowledge and efficiency was awesome!  This is the second time was called Western Rooter and have not been disappointment.  Can't recommend this company wnight, Thank  you Adam!
John M.
John M.
08/08/2017 12:00:00 SA
We are 100% satisfied with Western Rooter and more importantly with the plumber ..Danny R. He was very professional, knowledgeable, prompt and courteous. He was very upfront with what the issue was, how much it would cost to fix it, and was very quick in doing our repair .. a kitchen faucet replacement. We would definitely use the company again .. and ask for Danny.
Juliana R.
Juliana R.
06/01/2023 12:00:00 SA
Very professional and informative. Very prompt service, same day and affordable. My tub, bathroom, and sink were all flooding and they fixed it quickly! Highly recommended!
May L.
May L.
2/28/2014
You cannot find such a honest rooter on earth! No rip off at emergency clogged drain. Finally found a plumber I can trust, awesome & reliable service! Highly recommended! Totally worth 5 stars!
Gregg P.
Gregg P.
05/04/2014 12:00:00 SA
These guys were great, called in and received courteous phone service, came out quickly and got straight to business, Ive got 10 units here and call for routing services frequently, so far these guys are the winners! Recommended.
Virginia F.
Virginia F.
10/09/2018 12:00:00 SA
We appreciate the 24-hour service. Professional, courteous service. They did a great job!
Adam L.
Adam L.
3/17/2022
Western rooter installed our whole-house water filter system, and did a fast and professional job. We were very impressed with the results!
Mal S.
Mal S.
12/08/2022 12:00:00 SA
Personable, knowledgeable, professional, and so helpful! Ricky and his crew arrived on time for a same day appointment and delivered excellent service. Highly recommend!
Tiffany M.
Tiffany M.
6/15/2017
Really good services, they sent a guy named Justin who fixed our sewer and he was very friendly and knowledgeable and got the job done in a timely manner. I'd definitely recommend this company for there plumbing issues.
Jennifer A.
Jennifer A.
05/09/2017 12:00:00 SA
first of all i wish i could give western rooter 10 stars instead of 5!  thank you western rooter for being honest, reliable, and getting the job done.  i will never call anyone else but western rooter....ruben was awesome!  he was so sweet and he put me at ease immediately.  i can't thank ruben enough for the work he did for me!  don't call mike diamond or anyone else....western rooter plumbing  is the best...thanks to you  daniel as well, i'm beyond happy
R D.
R D.
6/15/2016
We needed a second job done and right away called Western Rooter. Cesar Hernandez serviced our repair and he was great. Explained everything to us, professional, and was prompt to fix us out of a bind. We will be sure to contact WR again.
Gregory M.
Gregory M.
5/25/2022
We needed to have our sewer line cleared out, so I called Western Rooter. This is my first time contacting this company. The person I spoke to said they could send someone out, today, between 3 - 5 PM! Glad they could, so I scheduled the appointment. Not more than 3- or 4-minutes pass, and Carlos called to say he is on his way, will be arriving in about 25 to 30 minutes. Sure enough, he arrives 25 minutes later and was actually here before 3 PM!

Carlos gets to work right away, and about 30 minutes or so later, he has the line free and clear! I also thought he was very professional, knew his stuff, and was very polite and respectful! Paid the man and he was on his way!

The cost was reasonable, and the service was timely! And the job was done for the price I was quoted over the phone.

Hope I don't need to call them again but will if I need to,

I highly recommend this company!
Jeffrey B.
Jeffrey B.
03/12/2023 12:00:00 SA
Western did a brilliant job, I requested Tony and he brought his associate Daniel along. They immediately set to work and the problem was solved within two hours. It's great to find a company I could trust. I know they'll show up and solve the problem.
Thanks guys.
Thien N.
Thien N.
07/06/2016 12:00:00 SA
Knowledge, professional, show up on time, and most of all.. reasonable price!!!
My kitchen sink sewage line is clogged  and all the wastes are drained through my bath tub every time i use garbage disposal. I don't know who to trust, so worry.. could not sleep all night. Go on Yelp and find this WESTERN ROOTER AND PLUMBING company and asked for the estimate.  Next thing i know, the owner of the company sent me an email with price estimation and comfort that it is an easy fix. I call and set up and appointment.  The plumber shows up and look at the situation and answer all my question and worries with a smile on his face.  He then proceeds to work and unclog the sewage line....so professional!!
I wish all the companies in USA should use this company standard  and make life a little bit easy for all the people. This company has earned my trust for life and i am going to recommend that anybody that has any problem in plumbing or the clogged sewage line should call this company... and then RELAX.  They will take care everything form A to Z........worth every penny.....
Neal N.
Neal N.
08/10/2012 12:00:00 SA
I was referred to Western Rooter by another plumber and was pleasantly surprised.  The technicians that came out to my house were very professional and explained what they were going to do and made sure I understood every thing.  Danny and Jess, the service technicians, were very thorough in their procedures and cleaned everything when they were done.  

If you're ever in need of a plumber, Western Rooter offers excellent service and experienced technicians.

February 14, 2013

Called Western Rooter up to schedule an appointment to have a drain cleared and was shocked at the poor phone skills the person that answered the phone had.  Her mannerism made me reconsider whether or not I wanted to do business with Western Rooter.  She made me feel like I was interrupting her day and that my business wasn't important.  However, the only reason I decided to use them was the fact that Danny was still with the company.  He's a well experienced plumber and thoroughly explains what needs to be done prior to performing the work.  Another outstanding point to mention is his attention to detail after he's completed the service.  He cleaned my sink and surrounding area prior to packing up his tools and supplies.  

Once again, it really bothered me on how rude the person on the phone was, but it wasn't the fault of Danny, nor should he be penalized for her attitude.  There are tons of plumbing services to choose from on Yelp and the Yellow Pages, but none can compare to the great service from Western Rooter, but I can do without the attitude from the person that answered the phone.
Joseph Z.
Joseph Z.
02/04/2022 12:00:00 SA
Richie & Derrick came by today and they were super helpful! Fixed all my problems, they were professional, no time, and left my bathroom on top shape. Would highly recommend and use again!
Robert C.
Robert C.
2/16/2022
Ricky , Albert ,and Hugo did an unbelievable job on my old main line repair , as a home owner it's hard to come by such professional kind hearted people like these men . They also helped me out on a monthly plan To pay expenses off . How convenient they made it for me to get the job done . And lastly... don't try to usume that they are over pricing because they don't.  It's not the labor that's pricey  , it's the equipment needed to do the job is .the market is always changing prices  on please have consideration for their proposals . Thank you Ricky  , Albert , and Hugo  . Job well done   .  
                                          - Robert C.
Hue Q.
Hue Q.
5/25/2023
Tony from Western Rooter is the man! Super knowledgeable and honest. I'm a realtor and Tony is my go to plumber for any of my client's plumbing needs. Super cool guy to work with and always serving with a great attitude.
Andrew P.
Andrew P.
8/25/2017
They've done two jobs for me. One was replacing a long, damaged a sewage line 7 feet deep (at it lowest point) and they recently returned to clear out a different sewage line for $150 ($30 of which was for travel (which was fair considering where I live.)They were awesome. The first job I believe cost around $7,000-$8,000 4 or 5 years ago, which was a very competitive bid at the time and they did a great job and stayed on schedule. And they kept me appraised of any problems they ran into. They replaced the whole pipe and connected it to the city's lines at the demarcation point. And additionally they did it in the allotted time they said it would be done.

Just honest competent people. That's really all I ask for and they delivered. That was my experience and it seems from the other reviews these experiences were not flukes.

Thanks Western.
Kim M.
Kim M.
08/09/2023 12:00:00 SA
I called for a faucet leak they came within an hour went and bought the part and I had it installed the next day. Very efficient and polite I'm very pleased this business
Cornelia S.
Cornelia S.
06/03/2021 12:00:00 SA
Always excellent and friendly service! The response is prompt and individualized. Highly recommend!
Peter C.
Peter C.
1/20/2016
Had a clogged chicken sink 9:30 pm in my house in San Marino. Called Western Rooter & Plumbing and Aaron showed up in 20 minutes. Job was done in 45 minutes! Great work, professional, thorough and clean and a more than reasonable charge. Highly recommend to everyone in the neighborhood!
Benjamin G.
Benjamin G.
03/09/2022 12:00:00 SA
very happy with my new water heater. they are friendly reasonable and fast. i would definitely recommend them
Stephen M.
Stephen M.
09/07/2022 12:00:00 SA
Western Rooter scheduled my appointment the next day, confirmed by email and text. I had a 2 hour window and they texted when they were on their way. The 2 plumbers were courteous and nice. They changed pipes in a sink that was leaking and tested the sink with me present. Paid by credit card. Very easy process. Will use them again in the future.
Brian O.
Brian O.
5/18/2016
Manny and Carlos were top notch.  They were both extremely knowledgeable and professional and persistent to identify the issue. Very thankful for their hard work and service!
Ammie T.
Ammie T.
11/10/2021 12:00:00 SA
First time using their service and will never hesitate to call them again. Reliable, fast, reasonable price and the team of Johnny and Daniel was outstanding.  They came to install two toilets and they cleanup the area so clean well you would not have guessed that they were ever there taking apart and replacing stuff.  

Johnny was so patient and explaining everything in detail to you.   THANK YOU JOHNNY, I highly recommend asking for Johnny for all your jobs as he is very knowledgeable, friendly, professional and courtesy.  Thank you once again for the great work!!!!
Pingping C.
Pingping C.
11/27/2018
I was skeptical because I had terrible experiences with pluming services before. But this was a very pleasant experience. I had a broken garbage disposal. They gave me a same day appointment. The technician showed up exactly on time. He replaced the unit in less than 20min and cleaned up after. The price was the best comparing to other quotes I received. I will go to Western Plumbing from now on and I highly recommend!
Michael C.
Michael C.
01/07/2019 12:00:00 SA
Way overpaid for what they did I'm sorry I used them. 25 minutes at my house replace the thermal coupler and charged me $280 ridiculous
Robert R.
Robert R.
10/12/2020 12:00:00 SA
Tony was the 3rd and final estimate we went through to install a water line to our fridge. It was a complicated job so I could t do it on my own.
He was super nice, professional, and walked me through everything he was going to do.
Even after the job was completed, he let us know if there were any issues we could contact him again.
It's been great being able to get filtered water from our fridge.
J S.
J S.
3/31/2020
I am super happy with Richie O's work today.
After getting ridiculous estimates from other plumbers, Ritchie came in and handled it for about $200. This man is legit. Def recommend this company and their honest approach to problem solving. Thanks again Ritchie. No one should be washing my dishes in their bathtub!
Christine T.
Christine T.
5/16/2023
RJ was professional and kind and efficient! What I thought would be a dramatic fix in old pipes, he happily spent hours fixing it and making it brand new! It may be a little pricier than what I've spent in the past but I was tired of waiting, not hearing back from the other company and also being told a bunch of negative things about my plumbing, etc.
western rooter was quick to respond and schedule and beyond reliable! I will be calling RJ from here on out!
Todd W.
Todd W.
5/27/2020
Accidentally flushed my engagement ring down the toilet while using the bathroom early this morning. Called Western Rooter as soon as they opened and they sent out a team right away to assist me. Mark, Justin, and Albert did an incredible job and yes, they were able to retrieve my ring for me! What an extreme relief to have competent tradesman from this company to help me when I needed it the most. Highly recommend this company!!!
Daniel G.
Daniel G.
6/20/2018
Justin and Omar came out to our Mining plant in Irwindale, Ca because we had issues with Concrete and Asphalt in our pipes. They did the camera inspection and hydro jetting. They were both very professional and talked to us the entire time on the process and what we should expect. I will use them moving forward for all our industrial needs out here at our mining operation. The customer service was awesome and we will continue to use them not because of their work but their customer service. I had no idea they were able to work at our mining and Asphalt locations. I even made them put us on a maintenance plan because they did such a quality and safe job. Thank you western rooter for the awesome customer service and the safety these guys showed at our mining operation.
Diana A.
Diana A.
05/11/2023 12:00:00 SA
First time trying this company out today. Mitch was lovely. They're very honest and fair on their pricing. They don't charge you an arm and leg. They're 1/2 cheaper then the other plumbing quotes. They were able to install a new earthquake valve to solve a gas leak.
Brian K.
Brian K.
2/21/2023
Leo came out and cleared out our washer sewage drain. He was courteous, professional, and knowledgeable. Quick response and came over within hours of calling for service.  They didn't make me answer a survey on the phone, like some of the other companies.  Very competitively priced. I'd call them again, and request Leo!
Rebecca F.
Rebecca F.
07/07/2021 12:00:00 SA
Pablo was so helpful! Our plumbing is old and difficult to work with. He was able to find the problem, fix it and explain what he was doing as he went. I would highly recommend this company!
Mike S.
Mike S.
5/19/2016
Halmar and Ruben came over within 30 minutes and took care of the cracked valve professionally and fast.  This is when u know they are real professionals.  The last Plummer took over 3 hrs to do the same job and 4 month later, cracked again.  These guys are very friendly and took the time out to explain to me both the quality of the valve they use and the work the performed.  I really appreciated the service!
T F.
T F.
1/30/2019
I cant even explain what an excellent job Mark and his crew did on my rental property. The professionalism was phenomenal. I will never go to another company and will always request Mark. Thank you Western Rooter.!!!
Naka T.
Naka T.
8/22/2014
Professional phone staff (Renee), she was able to help me and send
some one right away.  The guy that showed up, young man named Vinni, is polite and professional, never tried to come up with excuses for extra charge.   I ended up hiring him not only to unclog the old Toilet, buy replacing it with new Water Efficient one ($125 to replace Toilet), very reasonable.   Highly recommended !!!!
Stanley S.
Stanley S.
8/22/2012
If you have any plumbing needs you must call Western Rooter. They offer a great and reliable service. This guys are really knowledgeable and will provide you with many tips and suggestion on how to save you some money. Special thanks to Larry and Mike both of whom are really smart guys and willing to go above and beyond to help you out. Try Western Rooter - you will not regret it.
Lazar M.
Lazar M.
7/24/2017
My bath tub and shower were backed up. Messaged these guys and they responded immediately. Danny came out the same day right on time. Super quick and gave me the rundown on options. Made some great suggestions and even looked at my leaky faucet. Very fair price! Would definitely call them again. Thanks!
Kevin L.
Kevin L.
4/17/2017
Called them out to remove a garbage disposal. Came out same day, quick, fast, neat. Thanks again!
Socrates Johnson M.
Socrates Johnson M.
8/24/2014
I heard of Western Rooter from my realtor's company. I purchased this house and it was built in 1952. All plumbing was original. (I knew this going into the purchase) So...... I needed to repipe with copper. I called them up and Jim and Hans showed up at my door. These guys are great. They have been nothing but helpful and reliable. Jim's team replaced all the piping at a decent price and I have had no issues with it since. I will definitely call them first if I ever have future difficulty with plumbing issues. Nothing put professional and helpful. Call up Western Rooter!
M U.
M U.
9/16/2019
I called Western Rooter late Friday afternoon, they arrived 15 minutes later. Omar has great customer services skills, He is knowledgeable and competent. I gave Western Rooter's number to several of my neighbors.
I would highly recommend them!
priscilla w.
priscilla w.
3/31/2016
Based on the great reviews on yelp, I decided to use Western Rooter for my clogged sink. Justin was very courteous, professional, and knowledgeable. He fixed the problem really quickly and explained the process. Thank you Justin for the great customer service!! Highly recommend them!
Grace T.
Grace T.
03/02/2023 12:00:00 SA
Easy to make appointment and get respond in quick way. I have used their services for the past few years, so far are good. The staff are professional and friendly.
L. C.
L. C.
01/08/2014 12:00:00 SA
on the phone everything seemed ok. i clld...told them my problem. agreed on an appointment time...they told me what their hourly charge was and that they give free estimates before they start doing any wel and charging you for it. however the repair guy that came kind of put me off. he came in with this loud know it all attitude. was really loud...kind of annoying...however what really ticked me off was that he wantedto charge me $65 for just pulling out a wrench and looking around OK.....? he said because he had to take out his wrench and tap a few spots around the water heater that it justified as him doing some work ok so that totally went against what Renee the rep i spoke to on the phone said. i told him that i would call the office he said fine but is still goin to write up a bill. unbelievable. so i clld the office back but nobody picked up for the longest time weird since they advertise as being 24hr service. finally someone picked up but abrubtly put me on hold without asking. was really annoyed at this point. a lady finally came on and i told her my situation. she apologized and told me she will call the repair guy to have him waive the bill. all in all it wasnt a good experience. i dont think i will be using thiscompany i they have repair guys like the one they sent to me.
Bob C.
Bob C.
9/21/2015
My problem was a clogged kitchen drain on a Sunday.  I called and asked the charge to clear it and was told that if a clean-out acces was not available it would be $139.  I ordered the service.  The plumber arrived promptly, seemed knowledgeable, and cleared the drain.  Then to my surprise he gave me a bill for $287.  When I told him that I had been quoted a price of $139 he said that he had had to do plumbing which was not included in the quote.  I objected , but paid because I didn't feel like fighting over (roughly) $150.

The description of the work on the bill reads:  Had to remove Draino [sic] from Bowl and [illegible] Then remove waste arm to wall Chip out hard grease from nipple and vaccum out Then cable clear and flush with lots of water to make sure line was open Also remove grease from disposal pipe to trap

It is true that I had tried to clear the clog with Drano as permitted by its use instructions, but the time it took the plumber to pump it out was about one minute, I am sure about the same as it would have been to pump water without Drano.  It seems to me that everything else the plumber did would have been required to clear almost any clogged drain.

I conclude that doubling the quoted price for the service was a completely unjustified and unfair violation of the agreement I made on the telephone.
Ben O.
Ben O.
7/26/2018
These guys do a knock out job.  They got me out of a jam years ago, and since then I've referred them to many of my customers and contractors. I have personally dealt with John and he gives the extra effort and truly cares about the customer. Good chance you will be happy if you use them.
Monica J.
Monica J.
06/07/2021 12:00:00 SA
Our showers suddenly stopped draining late one night. We called Western Rooter and someone got back to us right away and had someone come out early the next morning. Danny was very professional and knowledgeable. Would definitely recommend Western Rooter for any of your plumbing needs!
Lorraine S.
Lorraine S.
8/15/2023
The plumber Mr Soto was very professional.He explained the work that needed to be done.It was a bad shutoff valve under my bathroom sink.He quoted a price,stuck to it.And he gave me a discount!I am very satisfied!Thank you Western Rooter!
Laura G.
Laura G.
6/24/2021
We absolutely love using Western Rooter & Plumbing for our plumbing needs. The staff are very knowledgeable and courteous. Our home has galvanized plumbing and we therefore use them on average x2/year. RJ has responded before and he is always very professional is his work and his demeanor. His thoroughness and attention to detail is very much appreciated. He has been observed training other staff which speaks to his knowledge and impressive abilities to train apprentices. We are appreciative of RJ's work and his representation of Western Rooter!
Christine K.
Christine K.
2/15/2021
Wonderful company! Their customer service was excellent when I called and they dispatched a plumber within hours of my call. Pablo arrived quickly and expertly took care of my clogged bathroom sink drainage issue. He was very friendly, kindly explained what caused the issue, and even cleaned the residue from the blockage. I will certainly call this company again in the future and ask for Pablo!
Nima D.
Nima D.
12/07/2014 12:00:00 SA
Used these guys twice sofar.
Very satisfied with Service!

Checking other plumbers their pricing is competitive.

Had Western comeby for Hydro jetting my Patio Area Drains, after another Plumber was not able to clear them and gave me a lot of drama.

Also had them clear roots from my main line.

Both times they were they were prompt, in fact showed up a little early, which was a surprise.  

Took care of the mainline problem very promptly, without any hassles.

I have bad experience with other plumbers...
So will be calling Western from now on.
Jon B.
Jon B.
01/03/2016 12:00:00 SA
Beware This company is a rip off all they try an do is up sale and gave me an estimate to change out all my drain lines in my house which is on raised foundation easy access right but no for almost 10000 u most be crazy called another plumbing company an got an estimate for 7200 for same work western guys are crooks Beware
N L.
N L.
03/04/2023 12:00:00 SA
This message is for Jared Elbag. We have a plumbing issue. Jared came over and checked everything and pinpointed what the problems were. He also went on to share other problems that we didn't know about. He didn't even charge us the typical visitation fee as he didn't spend a lot of time, just goes to show that he was an honest person who wasn't trying to rip us off just because he made a visit.
Danielle D.
Danielle D.
6/21/2017
Really good company. I had a problem with my water heater, and they sent someone out right away. Will recommend to anyone having any plumbing problems!
Lauren M.
Lauren M.
9/23/2011
I just had Western Rooter out to look at my instant hot and my water filter for my fridge. When I called to make my appointment, the lady was so nice and friendly. She worked around my schedule and made it really easy for me. Raul and Manny were the ones to come to my house. They were on time and very friendly as well. I would recommend both Raul and Manny to anyone who has plumbing issues.

Instant hots can be extremely expensive, and both Raul and Manny said they would find me one at a fair price, even if it might take a couple days. I was very impressed by this. I felt confident that I was going to pay a fair price for what I needed.

I have used many plumbing companies in the area, and none of them compare to Western Rooter. The prices are fair and service is superior. They also have a lot of specials and deals. I feel very comfortable with Western Rooter servicing any of my plumbing needs. I think it goes to show the importance of a local, family run business. They definitely know wonderful service and great plumbing.
Lisa M.
Lisa M.
01/08/2016 12:00:00 SA
Justin G. Is amazing! Aye dios mio! We just had a plumbing energency! All 3 of our toilets backed up and waste was coming up through the bath tubs and shower basin. Not how I like to spend a Friday night.  He said our main line was full of roots from our big tree, out front.  In no time at all, he had the pipes cleared and the toilets working pooperly, I mean properly.  He had a super kind demeanor and was very helpful, offering us helpful advice.  So cute, too with a warm smile. . Thank you Western Rooter! Justin was a welcome relief to a stressful day! He also came after 10pm and was done within the hour. We gladly paid time and a half.  The bill was only $150! Very reasonable and the service was excellent! Look em up, for all of your plumbing needs!
Pamela B.
Pamela B.
11/05/2021 12:00:00 SA
Our toilets tub and shower flooded over first thing this morning. I called and was told that they couldn't come until between 1:00 and 3:00 which was great. However they called me a few minutes later and said they had an opening and they could come right then. The plumber did a great job very quick and very clean I'm so happy.
Jeri M.
Jeri M.
08/03/2021 12:00:00 SA
Great service. Arrived very quickly after call. Efficiently cleared clogged toilet and checked sink and tub drains. Very neat
Alison L.
Alison L.
09/08/2021 12:00:00 SA
The sewer line was blocked & caused back up from the toilet to my living room. I called Western Rooter for hydro jet service & the receptionist made next day afternoon appointment for me at $585. Price is reasonable while other plumbers quote at least $1,000. Richie Ortiz came 2 hours earlier to check the blockage & spent lot of time & effort to cleaned the blockage caused by a piece of stuff. Richie is polite to explain the situation, professional to show me the camera of the snake. Also, he has patience to tell me what the procedures need to be done. I'm very pleasant to contact Western Rooter to solve the problem.
Thank you.
Katie M.
Katie M.
04/06/2016 12:00:00 SA
After searching several plumbing companies it was nice to get a quote over the phone without having to schedule someone to come out and inspect something that they cant really see without using their expensive equipment and telling me it depends on what they find once they are already into the job. Western Rooter was upfront on the cost and on time for the job. I had Justin and Omar visit and they very professional and friendly. They didn't waste time and got started on the job right away. I had major tree roots in our sewer lines and they took care of the problem and took video footage to prove that the lines are now free and clear. Thank you Justin and Omar!!
Giselle E.
Giselle E.
3/15/2023
Ricky and Carlos are a great team. They came within the time frame I was given and were both very knowledgeable and professional. The problem was our main line was clogged. I was impressed with their speedy, detailed to attention and problem solving skills. I was especially impressed with their communication skills, showing us through their camera that there was rust buildup in the pipes. I'm a new customer and was beyond thrilled of the work and pricing. 5 stars all around!
Steven L.
Steven L.
6/22/2018
Make NO mistake about it... these guys are good!

We've used them for the past two years, and each time, they've been on time; taken care of the issues (and quite quickly)... been cost efficient, and given us tips on how to PREVENT future issues.

How many Plumbing Companies do that?

I would gladly give them more stars; however; Yelp does set a limitation of 5 maximum stars!
Monica S.
Monica S.
01/07/2015 12:00:00 SA
Called Western Rooter after 2 plumbing companies came out to the house and couldn't resolve our hallway toilet not draining properly.  Carlos A. arrived on time and completed a thorough check under the house and determined that an older cast iron section of the sewer line was clogged and needed replaced.  Carlos A. gave us a fair quote for the amount of work needed to repair the old sewer line and completed the job way ahead of the scheduled time.  I would definitely recommend Western Rooter and Carlos A. for you sewer line problems and will be contacting them in the future should any other plumbing issues arise.
Angela Y.
Angela Y.
10/23/2022
Highly recommend! Had to replace all 9 of my water valves (angle stops) and after calling around, these guys seemed to be the most price competitive. Also service was great - coordinating date time was good and Alberto was awesome! He was Very prompt, friendly, and reliable repairing.  Overall I highly recommend.
Ruth S.
Ruth S.
07/05/2021 12:00:00 SA
Fast response time efficient work crew and wonderful communication. I would recommend Western Rooter to anyone with sewer problems.
tony f.
tony f.
8/26/2022
Just fixed a mystery plumbing issue in my backyard that existed for months. A couple of areas of my lawn was soggy and we didn't know where the water was coming from. We dug up the spots and found backed up drains. I had a few plumbers over, but they didn't have concrete answers or solutions. We didn't know where the drain started or ended. The last plumber that came tried to charge my mortgage amount just to jet out the drain.

I was referred to Justin Goytia by a friend. He was described as reliable. He and his partner Diego showed up and fixed my problem. They jetted my drain and found lots of roots, large and small. They also ran a camera through the drain to assess where the drain ended and any other blockage further down the drain. They ran into a few challenges and triumphed through. These guys know what they are doing. At the end, they walked me through their work. They spent half the day at my house addressing the issue, running to buy parts, and closing out their work. It was a great experience. These guys were polite, professional, and left the work area clean and improved!

Justin is my guy going forward. He knows what he is doing, pleasant to have at the house, and will not stop until the problem is fixed. All at a fair and reasonable fee.

He approached the problem methodically and narrowed down to only a few options of troubleshooting.

5 stars is the max rating, but Justin and Diego get 6 stars from me.
Bryant T.
Bryant T.
9/18/2020
Commercial underground plumbing problem and decided to give western rooter a shot.  We are a contractor with our own C36 license as well and this company handled the situation perfectly.

Working around the clock and after 36hours of non-stop work, in brief, Justin is great!

Daniel took my call at 2am and when this company says they are 24hrs, they ARE 24HRS!

We will use western rooter for future commercial underground water jet & camera services and definitely request for Justin.

Our large clientele of restaurant owners will have your number as a referral from China Pacific Inc.
Christopher S.
Christopher S.
10/15/2014
I want to thank my fellow yelpers for not letting me down.  Wife wakes me up late Saturday night to tell me both bathtubs are full of water.  We call Western Rooter after reading a few reviews.  Mind you it is 1:30am Sunday morning by this time.  A very helpful dispatcher offered us the choice for a night call or an early Sunday morning call.  We opted for Sunday morning.  They were on time and got the job done.  4 days later the same problem.  Figuring it would take 2 days to get someone at the house on the free warranty call imagine my surprise when they sent someone out in a few hours.  They stand by their work.  They have earned my business.  One of their technicians, Said, and his helper were excellent.
Raoul M.
Raoul M.
1/16/2015
Our drain was clogged and water was backing up in the shower and the toilet. This is the third time we've used them since we've lived here. In the past, running the snake was sufficient to clear the line. This time, the snake didn't take care of the problem. The next day, Carlos and Josef came for hydro jetting and cctv to determine the severity of the problem.

Carlos and Josef were both very helpful. As I watched with them on the video, they kindly explained to me all the issues as they encountered them. I'm an inquisitive person, so I had plenty of questions, and they thoroughly answered all my questions with great patience. Perhaps I don't know better, but I believe they went above and beyond...they went into the crawl space under the house (who wants to go there?) to get a better understanding of where the pipes run. They also found another clear out in there so they even tried running the hydro jetter through there as well.

I say all this to say that they were very persistent in trying to identify the problem and help me out. They weren't in a rush to just finish the job and get out of there. They were clearly trying to help us out by clearing the problem for us, and they were successful. I think the two of them genuinely enjoy their job which helps in terms of providing good customer service.

Definitely would recommend Western Rooter, and Carlos and Josef in particular.
Anton C.
Anton C.
9/30/2020
Western rooter came and replaced my under sink disposal unit.  Chris was on time and very professional.  Very reasonable rates for the work.  Highly recommend these guys!
Mike H.
Mike H.
8/16/2022
Richie was out to try to clean out a water drainage problem. He was able to restore flow and gave some ideas for long term fixes. Great service!
Eleanor W.
Eleanor W.
10/19/2014
Justin from Western Rooter provided excellent customer service!! I called them on a Saturday as I had water backing up in my system. I called them and they were able to send someone out quickly. Justin stayed hours overtime to help fix and replace the broken line and didn't leave until I had a working bathroom for which I can't thank him enough. The price was reasonable and the service was wonderful. I know that my older home will probably need plumbing work again, and I would not hesitate to call.
David C.
David C.
8/29/2016
Worked with Manny and received first class professional service. Last time this happened the plumber was not able to find the sewer line access, Manny found it no problem. I highly recommend them.
Sandy H.
Sandy H.
11/24/2016
Carlos showed up to fix our kitchen sink clog and did so with a smile, even at the end of his work day. Western Rooter is a very responsive company, with excellent, top-notch customer service. They will go the extra mile to make sure you are a satisfied customer. I would highly recommend their services.
Peter R.
Peter R.
5/22/2021
Western Rooter is amazing. Always professional and provide an excellent value. We use them as our go to plumbers for Cardinal Management Group, an HOA management company.
Denise P.
Denise P.
6/13/2018
What can I say the BEST plumbers in the SG valley. From the lady who answered the phone to the gentleman  who came to my house was outstanding. They don't rush the job they get it done right the first time.
Carol L.
Carol L.
09/12/2015 12:00:00 SA
This review is on behalf of my Pops and our recent experience with Western Rooter :)  

In regards to their pricing, I'm not sure about the specifics but I do see some reviews saying that this place can be expensive? But something I remember overhearing them say to my parents, A good job is not cheap, and a cheap job is not good. So you have to decide what kind of service you're looking for... but what my dad and I would say is that these people provide great quality service and they work really hard to get the job done and done right.

Whenever we have any kind of plumbing issue, my dad calls Western Rooter and they are always very friendly, honest, and professional. For our most recent experience with them, they sent over Justin and Omar and my dad said they are amazingly good, very patient, and pleasant to talk to. lols :)

Omar explained the plumbing problem very clearly to my parents which my dad really appreciated. Also, on the day they came, unfortunately it was one of our extremely hot California days :( but both Justin and Omar worked extremely hard from morning to evening to help solve the problem (and the work included drilling, shoveling, lots of tiring and tough work :\ but they worked very diligently and even cleaned up the site really nicely after they were done). They do not rush their job, they make sure it is completely fixed before leaving and our family really appreciated that.

So thank you Omar and Justin and Western Rooter. 5 stars from our family and highly recommended to all :)
Franklyn S.
Franklyn S.
05/05/2021 12:00:00 SA
Alberto came to replace my garbage disposal and kitchen faucet.  He was timely, patient, and thorough.  He took the time to explain any options that I had, and also made sure that everything was working properly before I left.  I will definitely do service with Western Rooter again in the future.  Thank you!
Maya S.
Maya S.
6/15/2020
Our landlord sent Western Rooter to help us out with replacing our faucets. Richie did a fantastic job, and was friendly and polite! Thank you!
Marianne M.
Marianne M.
10/04/2021 12:00:00 SA
Our bathroom sink clogged over the weekend.  I called Western Rooter and Plumbing on Monday morning.  Pablo responded on Monday afternoon.  He was very respectful and efficient.   He had our drain working within 15 minutes!  Thank you for a great job!
Ronald R.
Ronald R.
07/07/2023 12:00:00 SA
I found Western Rooter a few years ago after the service provided by a local plumber I had used for many years deteriorated to an unacceptable level. I have used Western Rooter for numerous plumbing jobs and have been extremely satisfied with the quality of their work, their courtesy toward me as a customer, their cleanliness and their fair pricing.  Today Manuel came to my house to inspect a nearly 28 year old water heater that is on its last legs and in need of replacement.  He provided the same level of courtesy I have received from Western Rooter in the past, told me what needed to be done and a time frame for completing the job.    I highly recommend Western Rooter for your plumbing needs.
EM R.
EM R.
4/17/2016
On April 16, 2016 our main water pipe broke and water spudded everywhere for about 2 1/2 hours before the City of Covina Water Department came to shut it off.  
My brother found Western Rooter and Plumbing on Angie's List and on Yelp.  Both web sites gave very good review so he call and they came the next day to see the damage and how much it was going to be to fix it.
Michael Bontempo and his assistance came and looked at the broken pipe. They gave us a reasonable quote in repairing the pipe including parts and labor.  They really were so professional when we first met them that it gave us the confidence that we were in good hands.  They repaired the pipe and turned our main water source back on to make sure that the work they had completed did not leak.  
I am so grateful to Western Rooter for their quick response, efficiency and professionalism.  I can highly recommend this company with full confidence that you will be as satisfied with them as we are too.
On behalf of the Rodriguez Family we would like to thank you and your company for your great service!!
Keith O.
Keith O.
11/18/2021
BIG shoutout to Justin and Joseph!! These guys are awesome!!! Very professional and went above and beyond expectations. Would absolutely recommend this company! Couldn't be happier with their services.
S R.
S R.
07/03/2015 12:00:00 SA
I was getting a few quotes for some needed repairs at my parents home and saw the reviews on yelp for Western. They were my 3rd call. Called and spoke to Stefanie, who was super pleasant on the phone! Carlos called and spoke to my father (Senior Citizen on a fixed income) soon after the initial call to Stefanie and he scheduled to come out to see the issue, quote the job and schedule a time to make the repairs with my father. I must say that my father was extemely happy to hear the quote was reasonable and that they could come the following day to start repairs. There were three gentlemen that came, but since Carlos was the last to leave, he's the only name I have. These three fellows were excellent! They were curtious, did great work and had great personalities! Thank you guys for the great work and excellent customer service you provided to my parents, especially toward my father cuz he's tough :D!!  Thanks again!
A K.
A K.
7/20/2017
I've used this co for several years and found them to be very honest, helpful and responsive. I'm very happy with all the different plumberss that have helped us, as well as all the staff who answer calls. For our most recent visits, including today, it was the team of Ruben and Homar. They were great. It was a big job to replace part of the main sewer line in two apartments. This involved working in 4 bathrooms all connected to the line. Homar and Ruben were polite, hardworking and they cleaned up the sites very well after a good amount of demolition and pipe cutting/installation.
In the past, Western Rooter has saved me during emergencies when I was calling from out of state. It gives me peace of mind, knowing I can call even on a weekend.
Jasper W.
Jasper W.
8/19/2022
Finally! We've been living in ALTADENA for 6 years, and have had reoccurring issue with plumbing. The guys at Western Rooter finally figured it out what our problem was and fixed it for half the price of other quotes we received. Justin, our service specialist, was polite, knowledgeable and honest.
Roland M.
Roland M.
6/27/2017
The bathroom sink stopped up and the apartment management called Western Rooter which is their contract plumbing service.  Justin arrived on time and cleaned out the drain in five minutes.  He put everything back together and left everything clean and functional. He also gave some good advice on keeping the drain open. On time, in and out in ten minutes, good job.
Elvin C.
Elvin C.
11/28/2022
I had an emergency plumbing issue in my kitchen sink on a Sunday. They sent someone right away and fixed my problem in no time. They are very professional and I would definitely call them again if any other plumbing issues arise.
Shanshan W.
Shanshan W.
3/28/2019
I regret that I select this company after reading all the good reviews. At the first time, a guy named Daniel came to my house and replaced my shower cartilage, my faucet stopped leaking even though they charged me over $300. He told me he needs to find a special part to replace the old one while my father found out it's similar to the older one (I was not there for the first time, and he didn't provide me with the new part receipt from the store).  I was ok as long as they fixed my problem. However, the faucet began to leak again within 2 weeks, and I had to call them once again. He told me the problem would always be there because of high water pressure. He again replaces another part for me for free (It's within the warranty period). Then 2 weeks later, it starts to leak again, I was so tired to call them back and forth. The same guy came here 3 times and told me they have to charge me $700 to fix my problem because the warranty period expired. And my shower faucet is in poor quality. I was so depressed and asked him if he couldn't fix my problem, why didn't you tell me the first time? I can call other companies to fix it. The poor quality one was replaced by you last time. So, you made me call you back and forth, and charge me multiple times, is that how the company makes money? I would try to avoid this company again.
Tuan H.
Tuan H.
10/04/2020 12:00:00 SA
Truly can be reached at anytime, anyday. Prompt, and professional. Would recommend. Richie was great to deal with.
Richard G.
Richard G.
3/17/2023
Our 100 Gallon water heater cracked and started leaking; during the heavy downpour in Los Angeles, we called Western Rooter first thing in AM.
I spoke with the dispatcher, the tech was there to remove the old Tank, and Western sent the new replacement tank. Within a few hours, the problem was solved. Greta Service and a reliable company. They are very organized and customer sensitive.
Hannah L.
Hannah L.
12/30/2022
Great, friendly service and responsive to calls. He was really helpful and did everything he could to try the most minimally invasive things and cost efficient attempts at first. Cleaned up after the mess and didn't rush it.
Alex G.
Alex G.
02/09/2019 12:00:00 SA
5 Stars! We had a leak inside our walls that was causing extensive damage to our flooring and walls and Western Rooter sent Said Guezdouni out and he immediately identified the problem, problem solved and fixed the leak in a matter of hours! He was so helpful and nice! If there's any more issues I am definitely going to reach out to Western Rooter and specifically ask for Said !
Manuel M.
Manuel M.
6/26/2021
They were able to do same day appt on a Saturday for main drain problem. Service tech Rene was very cool and informative. Took care of our issue in no time!
Lisa S.
Lisa S.
3/19/2019
I was referred to this company by one of my neighbors and thank goodness for the recommendation. The staff member who made my appointment was friendly and informative. Daniel and Danny came out on time and did a great job. Honest, friendly, quick and affordable. Thank you!
Linda S.
Linda S.
2/14/2022
Thank you Western Rooter & one of your plumbers, Jared! We were having problems with a very slow drain and toilet. Jared worked through the problem and fixed it! He suggested future things to consider. He was professional, neat and courteous. We will call them again!!!
ha d.
ha d.
01/04/2019 12:00:00 SA
Had they come to clean my sewer line. Good service. Showed up on time. Smooth appointment.
Thank you.
Ronald C.
Ronald C.
3/30/2016
I called them yesterday afternoon and Joseph came this morning, showed up at our house on time. (which is great!)  He found the problem and solved it quickly.  He was knowledgeable and friendly.  I would call them again next time I've got a plumbing issue.
Joy Z.
Joy Z.
9/26/2019
Unbelievable rude customer service. I was calling to check the availability and they just replied we're all booked and hung up the phone.
Al A.
Al A.
6/28/2022
From this day forth I will highly recommend and refer your company to family, friends and neighbors.

5 years ago we relocated from Cartersville Georgia to Pasadena California.   Upon arriving our objective was to renovate and remodel the home.  During  the remodeling process we decided to replace the Hot Water Tank for a Tankless Water Heater.  Due to unforeseeable circumstances I neglected to have the Unit maintained and serviced.  Several days ago I began to notice that the unit wasn't providing hot water that we were accustomed to.  I conducted a search via the internet and found Western Rooter and based on previous reviews and customer comments I called yesterday afternoon.

I spoked with a young lady that was very polite and professional that took down my information, understood my dilemma and scheduled a service call for next day (06/28/2022) between the hours of 9 to 12 noon.  True to her word I received a call from the service provider that he would be arriving at my home in 10 minutes.  I met Mr. Ryan Huey who was very professional, highly informative and explained everything in detail as to what he would be doing to ensure that the unit would provide the hot water that we were accustomed to.  I asked to be place on a regularly scheduled program to maintain the life of the Tankless Water Heater for years to come.
I would like to thank everyone at Western Rooter.
John T.
John T.
04/08/2022 12:00:00 SA
Plumber showed up quickly on a Saturday evening.  I had an old pipe in the front of the house that had to be capped off. I dug it out and tried to fix it myself. Plumber for western rooter came and fixed the problem in 30 mins. I originally complained about price, but owner was nice enough to contact me and refund some of my money.
Victor P.
Victor P.
05/01/2014 12:00:00 SA
Whoa talk about awesome ! Tony came in early morning and I took him to where I believed the pipe was clogged.  He tried different sized rooters and blow bags but wasn't able to unclog the pipe in one go.  But he remained diligent going back and forth between the pipes and successfully took out a huge clog. And I mean huge!!  He even went into trying the other lines to make sure those weren't clogged too! Whoa!  During the whole time Tony was telling me his experiences of the work, the things involved, and ways to improvise getting a drain unclogged.  Man talk about a lot of edperience !  Highly recommend these guys!
Sally B.
Sally B.
5/17/2023
Plumber arrived right on schedule and fixed the sink for price I was quoted.  Very happy with service!
Karen H.
Karen H.
11/27/2019
We love supporting our local businesses and this local business is so professional and has such amazing customer service. All their  technicians are knowledgeable in their understanding the issues and are honest and straightforward in their suggestions. Very professional as well. And the prices are reasonable. I have recommended them to many family and friends and so many are so pleased by them and their work.
Nancy F.
Nancy F.
3/18/2021
Whether it's a mid-week gas leak (Ryan and Ricky) or a Saturday evening water leak (Christian), you can count on these young men to be courteous, professional, knowledgeable, and skilled.  They earn the highest review and my family's real appreciation. I recommend you call and ask for Ryan's team if you have any plumbing need at any time.
Tom M.
Tom M.
05/07/2016 12:00:00 SA
Early on a Wednesday morning an employee of the gas company told me he was about to replace the meter, at the curb, but found the main line running to my house was corroded and leaking. I was given 48 hours to replace the yard line.

My preferred plumber, a small operation nearby, was too busy to take on the work. A larger shop nearby was booked solid for over a week--however, at my request, he provided as estimate for what he would have charged.

I relied on Yelp to locate three other shops within a 30 mile radius; two of which arrived by noon and provided quotes.

Oscar Quintero, from Western Rooter, gave an estimate comparable to the one from the local shop and said they could begin work the next morning. The other quote was excessive so I went with Western.

Early Thursday Oscar and a four man crew including Cesar, his righthand man, arrived and started the 30 yard trench that would go through the front yard, under my garage driveway, and through the planter in the narrow space between my house and the main driveway.

The trench would be over 30 inches deep for the poly gas pipe and would go under the garage driveway without having to break it open. The driveway proved to be a challenge, probably because there is a lot of rock under my property, but they resolved it after an hour or so by employing different techniques. Never once did anyone lose their temper and all remained focused on the challenge.

After nine hours, and a short lunch break, the trench was completed, the pipe was laid, the trench was refilled and the crew was ready to depart. At that point they were exhausted but still no complaints--only good moods. Oscar said they would be back the next morning to make the connections to the meter and to a good section of existing pipe near my water heater.

The next morning Oscar, Cesar and an assistant arrived and completed the work within a few hours. I cannot speak for everyone at Western Rooter but the five men sent to my house were exceptional craftsmen and I am pleased to recommend them to anyone who ends up in my unfortunate position.

Western Rooter has been added to my Contacts app with a footnote reminding me to ask for Oscar or Cesar.
Meagan M.
Meagan M.
9/28/2015
Western Rooter & Plumbing did an outstanding job on our drains and toilet. Aaron, Omar and Danny were VERY hard workers, very friendly and didn't give up until the job was completed perfectly! 10 stars for this very professional company! Would definitely recommend Western Rooter to anyone.
Sandy L.
Sandy L.
6/29/2021
Mark and his team were amazing and we knew were in great hands. Arrived on time and got straight to examining the area  and gave us options on the best solution. He avoided cutting out our cement which were scared they had to do in order to get into the sewer line.  The damage to our sewer line was more extensive that we initially thought but after speaking to Mark, it was a better option to do a complete replacement to avoid future costly problems. His team worked fast and managed to get this all done in 1 day within business hours. He gave us tips on how to maintain common sewer line issues, which was helpful since things like this never crossed our mind. They replaced everything back to the best that could be done.
Sam K.
Sam K.
1/18/2022
Called Western Rooters because of all the good reviews. Had a clog at the main line, team was able to come last minute at midnight for some emergency service. Had them snake and hydro jet it (emergency service 2x the fee) which is fine because they notified me about it prior many times, which I appreciate. Long story short these guys are bandits.. they had me going again for the night but said that I needed a new clean out installed to fix the issue (which I was given two different prices by the 2 guys that were out here -- which made me question everything), later billed me and said that there was a rainy day charge which I wouldn't have minded, but would've preferred if they told me prior to the job. It was late and I was tired. Told them I would give them a call tmr after I sleep on it. After getting some rest, was able to think clearly again, called 3 other plumbing companies, they all came out and ran the camera, and stated that Western Rooter just did the bare minimum and said that the clean out was unnecessary. All 3 companies told me exactly the same thing, showed me a video of the grease buildup which was caked up like cauliflower (western rooters was saying it was roots). and told me that was the issue and told me that whoever hydro jetted prior did a really poor job. Decided to go with another company; they hydro-jetted and ran the machine roughly 4-5 times and showed me the results with the camera (pipe is now clear looking brand new - also apparently I have ABS pipes, which can't root) while Western Rooters just ran it once, hence the bare minimum).

Also, (Western Rooters) the snake they used prior to the hydrojetting snapped and broke. Very dangerous, next morning found that 2 of my sprinkler heads were broken and damaged. Appreciate the emergency service and coming out last minute, but will not use this company in the future. Suggest everyone shop around prior also and get some different estimates and opinions. I believe Western Rooters knew that I had no experience in this field and attempted to take advantage of the situation.
Lily E.
Lily E.
09/02/2021 12:00:00 SA
They were able to come quickly & helped me with my clogged sink.  It took Alberto over 2 hours using various methods, toolbar pipes.  He was informative & patient.  I would recommend this compamy
Jeannine N Richard C.
Jeannine N Richard C.
09/01/2023 12:00:00 SA
If I could give these guys 10 stars I would. They are on time and professional. Christian was amazing. His team were great. They put in a washer/dryer lines in my grandparents 1932 home. We are turning their hall closet finally into a small laundry area. They also replaced their old toilet. They cleaned up after themselves and told us when they ran into a problem. They came to us with reasonable options and prices. Everything turned out great. Very satisfied with this company. They will be our only plumber guys from now on. Great job guys
Meeghan H.
Meeghan H.
3/28/2022
The team led by Joshua and Albert did a great job.    I wanted a second opinion on a sewer pipe that needed to be replaced.  So glad I found Western Rooter.  They did this huge job in two days with minimal disruption to my newly landscaped yard and brick path.  Thanks so much, guys!
Wing N.
Wing N.
1/26/2022
The have good reviews but they gouge my 90 year old mom. They came to fix my mom tenant clog toilet and ended up charging her $1000 for a new toilet and $4500 to replace 20ft of steel pipes. They also wanted us to replace the pipe to the main line for $20000 or at least  to unclog to main line for another $3800 which we decline. If it was not for the emergency, we would have gotten a second opinion. Later we check with another plumber, they quoted us around $3500 for everything. Even with Covid, their prices seems way too high and they are taking advantage of the elderly who does not know better. Shame on them and stay away!
Timothy K.
Timothy K.
8/13/2023
Had an emergency with our kitchen pipe and washer backing up. Called them on a Sunday, which I don't recommend unless it's really an emergency, but Leonel and his coworker were nothing but amazing. Not only did they fix the issue but also came back to help snake our drain again! I'd recommend asking for Leo as he does amazing work and customer service.
Joanne H.
Joanne H.
5/30/2014
Have three toilets in my house and one started to act up. Then two hours later another was not flushing and it's midnight! I didn't know what to do and didn't want to call rescue rooter because of price. A girl picked up and sounded like I just woke her up. I felt bad and one of my toilet still works so I told her someone will be home the next morning until 11. Her attitude was just horrible. I understand it's late, if late was an issue then they shouldn't be open 24 hrs. I ended up saying never mind because she can only give me between 8-10 tomorrow morning and when asked if it's possible to give more direct time she repeatedly said only 8-10.

I relied on yelps reviews and it was disappointing.
Deb F.
Deb F.
04/06/2015 12:00:00 SA
I used Western Rooter to replace my sewer line.  As far their plumbing skills go they were excellent, on time, reasonable price, and gave good explanations. That is why I gave them even two stars.  The bad news is that they left  my lawn and garden a mess.  I was expecting damage to the lawn because of the digging of the trench.  What I was not expecting was to have dirt, rocks, and gravel over the whole rest of my lawn including piles of dirt in my garden and on top of plants that were not even close to the trench.  So plumbing good, clean up terrible.
Vivian S.
Vivian S.
1/28/2020
Called them out last minute to replace my water heater pump.  Ryan came out on short notice and was very professional.  Got the job  done quickly.  Thank you!!!
Michael I.
Michael I.
01/01/2021 12:00:00 SA
We had noticed a gas leak around the house and called the gas company to confirm that there was an actual gas leak. Decided to call western rooter and they sent over Oscar and Victor to first diagnose where exactly the leaks were at, and then they gave me a quote for how much it would cost to fix all the leaks. They fixed all the leaks within a day and tested the entire system to make sure it doesn't leak anymore. I was very happy with their work, and can't recommend them enough for gas line repair work.
Karin B.
Karin B.
9/28/2012
I search high and low for good professionals. While I've had no luck with carpenters or car repair folks so far, I have an excellent electrician and now an excellent plumber. Highly recommend Western Rooter. I've got a 1923 house, and it had some substantial plumbing problems that were not -- how to put it -- pretty. I won't bore you with the details, But this outfit took care of pipe, draining, sewage problems quickly, effectively, reasonably, cleanly. Plus, they didn't let my dog sneak out of the gate.
Marsha B.
Marsha B.
3/25/2022
I've been using Western Rooter and Plumbing for over 25 years for my plumbing needs. They are always efficient, professional and reasonable. I would highly recommend them to anyone who needs simple fixes like leaky faucets to even more complex sewer line repeats repairs.
Sam M.
Sam M.
06/06/2014 12:00:00 SA
Carlos was amazing. Our toilet was clogged for three days, we tried everything to get it going to no avail. Carlos came in and tried every avenue to get the toilet unclogged without having to pull the toilet off (as it would cost more money). Finally we decided pulling the toilet was the only option left. 5 minutes later the toilet was flowing. Carlos was very professional, very friendly, very efficient. My only complaint was that the operator that I spoke with did not inform me of a $30 fee because my home was located out of their service area. Otherwise service was great, would recommend.
Ryo I.
Ryo I.
3/21/2014
I needed to do a sewer camera check for my sewer line so I contacted Western Rooter since they had a special going on. Made the appointment and our plumber Danny came right on time. He was very friendly right off the bat which is unusual from my experience.  Although it was not an issue that could not be resolved at that moment, he went out of his way to diagnose the problem and gave me great advise. We were able to figure out the problem and was given several options.  His fees were great considering the amount of work he did. I would definitely recommend Danny from Western Rooter.
Bobby V.
Bobby V.
7/19/2019
I called Western Rooter for an estimate to replace an old existing water softener and install a new one. Manny came out for a free estimate and spent time with me answering all my questions and recommended the Halo 5. The things that sold me was that it was maintenance free with a 5 year warranty on the controller and 10 year warranty on the tank. He and a co-worker came out a couple weeks later to install it. They were very friendly and professional. They even found a bad crack in one of my pipes that the home inspector missed and showed me photos which I'll need to fix one day. Although I have only had the Halo 5 for a week, I can't give you a long term review on the water softener but I can say the tap water no longer has a bad taste and ecstatic that we don't have to add salt or replace the tank anymore for $100/month! We had an ancient water softener tank. Manny and his co-worker (sorry I didn't get his name) were very professional, efficient and honest. I highly recommend them and have already recommended them to my mom.
Jeanene B.
Jeanene B.
8/23/2016
Omar Hernandez came out today to fix a leak under our kitchen sink.  He was on time, professional and friendly.  Omar did a great job, problem solved,  and we had a good time visiting as he worked. Thank you Omar!
Stacy Y.
Stacy Y.
6/20/2022
So John reached out to me and came out to double check the work was done right. I was defensive at first because of the previous unpleasant experience. John didn't argue with me but instead he showed me what he can do to make me satisfied with the service.

I have no doubt that they are professionals in plumbing although I do wish they could communicate better with me initially then none of these hassles would happen.

I appreciate John's efforts and hope they keep on doing good jobs in helping people who need plumbing services.
Yun W.
Yun W.
5/25/2020
Justin, Mark and George fixed our emergency plumbing issue fast.  They were professional, friendly and explained clearly the plumbing problem and their plan for a fix.  I highly recommend Western Supreme Rooter.
S T.
S T.
1/18/2023
Communicative and quick to come out when we needed to get quotes to fix our root-infested sewer line. Good at explanations and a reasonable price. Thank you!
Joel L.
Joel L.
6/25/2020
our specialist was Ricky Perez , he was efficient and fast when fixing our issues and was clear about what the problem was. I appreciated how quickly he was about to figure out the problem and fix it. Highly RECOMMEND.
Linda S.
Linda S.
12/20/2016
Justin and Richard were fantastic! Our main line was backed up and they were even willing to send someone out at night. They did a great job with a decent price. I highly recommend western for your plumbing needs. They even gave us a 10% discount from yelp! And Daniel, the owner is awesome as well!!
Ralph M.
Ralph M.
01/12/2021 12:00:00 SA
I had a stopped up kitchen sink that I tried to unclog for hours with my sons help. We finally admitted defeat and called Western Rooter.  The service that I received was outstanding  ! I would say that they are efficient,capable,reliable, friendly and thorough.  I will definitely call them in the future for all of my plumbing needs.
Marcy H.
Marcy H.
5/19/2023
Daniel arrived on time (received a text that he was on his way) and quickly and efficiently removed an old toilet and installed a new one. Left the area clean and removed all packing material. Have had work done by Western Rooter and Plumbing on several other occasions and the work, like today, has always been completed to my high expectations.
Sean K.
Sean K.
10/29/2022
Today I woke up to a clogged sink in the bathroom.  I called Western Rooter, who I've used many times before, and they told me that the technician would be at my place between 11AM and 1PM.  They also told me that because it was Saturday it would be time and a half.  Totally understandable.  Richie showed up at 12noon.  Diagnosed the problem and cleaned out roots in the pipe.  He spent an hour running the snake twice, cleaned up everything and was on his way.  There is a problem with the pipe.  Roots are getting in and it needs further repairs.  Richie said that he'll report his findings to Western Rooter and they'll send me an estimate for further repairs/work.  Very happy with the job Richie and Western Rooter performed today!
Steve x.
Steve x.
10/21/2015
Bottom line:  Justin and Omar rock.  We recently bought a 1961-built house which had been unfortunately not well maintained and sure enough, we started to have some serious plumbing problems.  Shower not draining, toilet backing up, and most concerning- the smell of sewage.

Western Rooter was able to send over the guys the just a couple hours after I called.  Justin had me watch as he ran the camera through our main line and I objectively got to see our serious root problem.  The guys fixed the problem with a super powerful, state-of-the-art Water Jetter system.
They then did another live video re-examination and I got to see the pipes wide and open.  Best of all, the showers now drain, the toilets flush well, and no more sewage smell!

You can tell when guys are experienced diagnosticians, and these guys have it.  I was given different options with no hard sell.  Professional, effective, and friendly straight-shooters at a fair price.  

Hopefully, I won't need them any time soon, but I'd be happy to recommend them and call them if I need to!
Eddie C.
Eddie C.
1/20/2021
I purchased a Halo 5 water system for my house through Western Rooter and Plumbing. I was very impressed with the service and quality of work performed at my house. The two service technicians that came to my house was Daniel W and Leo. We reviewed the job before they started and Daniel and Leo made some recommendations on how to get the job done properly. They worked diligently and safely to get the project complete.  Towards the end the job, their supervisor Manny came to inspect the quality of work and show me how to use the Halo 5 system properly since he has Halo 5 installed at his house. The system works great and I would recommend it to anybody. Thank you guys  and keep up the good work.
Greg M.
Greg M.
05/10/2014 12:00:00 SA
My main sewer lateral got completely clogged and started spewing out into my backyard......on a Sunday, lucky me.  I called a few places but western was quick to line somebody up so went with them.  The receptionist gal was so friendly and was sure to explain the prices, tell me the name of who she was sending, called to update me on timing, etc.  Good start.  The guy that came out was Manny.  Probably one of the coolest guys ever.  Very friendly, professional, thorough, walked me through everything he was doing, what my options were, etc.  So, turned out I had some major root intrusion.  So bad there was a decent chance id end up having to replace the lateral out to the street.  Huge $$ if so.  Super Manny wouldn't give up, camera'd the line at weekday price then lined me up with the big guns the next day.  Since he didn't have to go in the house I didn't even need to be home, awesome.  Plus I trusted him so it was all good.  Manny was texting me to keep me up to date the whole time.  He couldn't get it cleared the first time.  Brutal.  This stuffs expensive.  Super Manny said screw that I'm coming back out in a couple days to blast through that mess.  No extra charge.  Sweet.  Texts me through his progress again.  SCORE!  gets through it.  Mannys a hero.  Love these folks.  Highly recommend and will stick with them for any rooter needs.
Robert W.
Robert W.
02/03/2020 12:00:00 SA
Just had my kitchen pipes snaked and disposal replaced. Quick response time and excellent communications. Everything was explained upfront what worked was required and the cost. Robert Montano was very professional, knowledgeable, polite and neat. He had great recommendations for preventive care in the future. Would highly recommend them to friends, neighbors and family.
Laura J.
Laura J.
07/08/2021 12:00:00 SA
Thank you for helping me with an overflowing, clogged toilet on a Saturday. I appreciate you checking the line and educating me about other services that will make life easier. I sincerely appreciate your compassion and kindness as my husband is sick.
Lynn T.
Lynn T.
09/02/2022 12:00:00 SA
Tony was fabulous.  He was very professional and above all else timely!  Hope our AC unit stop dripping water into our home after Tony flushed the condensation pipeline.
Jorge F.
Jorge F.
11/26/2021
Awesome people, who did not try to swindle us with lies. We talked to a lot of plumbers and over half tried to oversell what we needed. However these guys were responsive, provided the information we needed, did their research and provided excellent service. They also provided the work quickly even during the holiday. They were not the cheapest but reasonably priced and knowledgeable. Lowest responsible bidder. Would use again.
Gregory D.
Gregory D.
5/17/2022
Western Rooter has consistently provided us with excellent service for our plumbing needs. They are responsive, and easy to schedule appointments for service. The plumbers are knowledgeable, friendly and get the work done efficiently. Definitely 5 Stars.
Justin S.
Justin S.
8/15/2021
I forgot the dispatchers name but she was the sweetest! We needed a repair on Sunday night because our main water line broke. Mike came in very quickly and helped us out! Ask for Mike for any plumbing issues! Highly recommended. Thank you for coming in Sunday night!
Juan B.
Juan B.
3/25/2019
We did a kitchen Reno that turned into main gas line excavation and update due to a leak. I know, such a headache. We really didn't know what to do, came on yelp and found western supreme, they are amazing. The response to my message was so quick and they immediately came to the property to do an evaluation. They started working on it that same day and worked up until 10pm to make sure we got our gas turned back on the next day. There staff was so polite and courteous from the main office staff to the guys who actually came down. Joesph was so good at explaining exactly what they were doing answering all my questions and making sure I understood what the next steps were.

Never had work like this done before but the work that was done was very reasonably priced. Would I recommend western supreme? 100%! Will definitely be keeping their number on file although I hope to not see them for a while.

Thanks so much for all your help really appreciate it you guys are amazing!
Samantha S.
Samantha S.
04/08/2020 12:00:00 SA
I called Western Supreme Rooter after the first plumber who came to my house wasn't able to help me. They were super quick to arrive, the tech wore a mask the whole time (Which made me feel better given what is going on) and fixed my problem in 15 min.   His machine was clean and was able to unclog my pipe from where we had removed the toilet. The tech didn't try to up sell us and was very professional.  Will definitely use them again!!
Dena L.
Dena L.
02/10/2020 12:00:00 SA
Recently we had a plumbing issue (clog) near our kitchen area.  The bathroom was also clogging up.  I called Western Rooter over the weekend.  They called back in 10 minutes and had someone over by next morning. After 10 minutes they identified the problem. They fixed the problem in no time.  I was pleasantly surprised when I saw the bill as I was expecting much more.  Already recommended them to family friends.
Rosemary B.
Rosemary B.
07/08/2023 12:00:00 SA
We had to have our entire sewer lateral replaced due to damage caused by age. This was 75' of pipe. They told us it would take a day to a day 1/2 to complete the job. The job was very complex and they had to dig down 10' to get to one of the sections of pipe. They said they would start at 8:00 AM and they arrived exactly at 8:00 AM. They completed the work the same day but not until after 7:00 PM. They cleaned up after themselves and left our property in the same, or better, condition than they found it. Their foreman Salvador, is extremely knowledgeable and very, very hard working.  It was not a cheap job, but I feel we definitely got our money worth. I would recommend this company to anyone.
Bryon W.
Bryon W.
06/06/2016 12:00:00 SA
Carlos came & took care of my problem quickly.  Will use them again when I have plumbing problems.
Stephanie H.
Stephanie H.
9/29/2020
These guys are great. Efficient and gets the job done with no BS. Great customer service!
J D.
J D.
5/25/2023
Thank you to Western Rooter and especially to RJ and Leonel were SUPER wonderful!! So nice, friendly, happy, and most importantly of course, EXCELLENT at what they do.

We needed our sewer line hydro jetted as,  after four snake attempts by another plumber,  it wasn't clearing it because the blockage was further away than the other plumber's 110ft coil.

The hydro jet worked an absolute charm, and because we have very mature bushes and plantings, both RJ and Leonel took great care to be conscientious of that - both with the hoses and with maneuvering their truck and hydro jet.

I can't recommend them highly enough... respectful, conscientious and really all around good and decent honest men. Add to that that they are skilled plumbers - well it's what you want when you are in need.

Couldn't be more grateful!! I was doing a happy dance in the driveway!!

You can  safely and confidently hire Western Rooter -  and most definitely ask for RJ and Leonel!!
Melony Denise H.
Melony Denise H.
07/08/2019 12:00:00 SA
Western Rooter was awesome! We discovered a leak this morning coming from the concrete of our patio in our backyard and immediately panicked, thinking we'd have to go through the concrete to get to it, and thus costing us an arm and a leg. I called Western Rooter, they sent someone out within a couple of hours, and within an hour of arriving, Adam fixed our problem. He was so personable, knowledgeable, and overall professional! We'll definitely referring this company to our family and friends and be using Adam and Western Rooter again!
Sean G.
Sean G.
03/10/2021 12:00:00 SA
This is a company who stands behind their work. More than a year ago, Western Rooter replaced the outbound plumbing under our house, which was built in the '30s. Over the next year, our toilet still clogged a few times. Then, it clogged to the point that we couldn't plunge it. Western Rooter sent someone to clear the toilet, but he couldn't get it to clear. He went under our house and discovered a section of plumbing that was not replaced in the previous job we paid for. He apologized, stating this was an oversight in the previous project, and he said, let me talk to the owner and we'll make this right. The next day, Western Rooter sent two guys out, they spent half a day rectifying the previous job, and did not charge us additional money.

The company made a minor mistake the first time, but we all make mistakes. How people respond when realizing a mistake was made says a lot. The fact that the company took pride in their work and took ownership for what happened the first time, and then took care of the problem says a lot.

In addition to the fact that all of their employees are extremely courteous, I truly believe this is a company who works with ethical business practices and they will do whatever is necessary to satisfy their customers. I hope we don't need additional plumbing work again, but if we do, I would 100% call on Western Rooter.
kok c.
kok c.
1/24/2023
Beware ! Western rooter low ball the estimate ! After they got the contract , then they add a lot of extra , after they got the money they didn't do that they promised to do, never answered the call for follow up warranties. Do Not Use Them
Sevak A.
Sevak A.
6/18/2019
Our kitchen drain was clogged and we called Western Rooter. They were amazing. Our plumber, Pablo Soto, arrived on time and quickly fixed the issue. He kept our kitchen clean and explained the issue. He provided a receipt as well. He was top notch!!!

I would recommend Western Rooter and definitely Mr. Pablo Soto for future plumbing needs.

Thank You!!
B F.
B F.
8/27/2014
After our normal plumber could not clear our clogged kitchen drain, he recommended that I call Western Rooter.  After reading the Yelp reviews, I gave them a call and i was not diappointed.  I got an appointment right away and Omar Hernandez came over that day.  He was very couretous and professional, and he worked to clear the drain for over an hour using two different snakes, but it was still plugged (same as with my normal plumber).  He concluded that we needed to examine the pipes under the house.  It was late, so I agreed to have Omar come back the next day.  He called me ahead of arriving and came back with Jusitn Goytia.  Justin went into the very tight crawl space under the house and determined that our old drain pipes were clogged and leaking in some places - they showed me pictures.  Omar outlined a plan to fix the problem and gave me a fair cost estimate.  There was a lot of piping that needed to be replaced and they also installed a cleanout for the future.  The job took several hours, but they got it completed within the estimated time frame.  They showed me pictures from under the house, explaining all the work performed, and it looked like high quality work.  And the job is warranted for one year.  Plumbing problems are never fun to deal with, but I was very pleased with the the work Omar and Justin did, and the way they handled themselves.  I could tell that doing a good job and keeping the cost down was very important to them.  I will call them again if i need a plumber in the future.
Amalia C.
Amalia C.
7/14/2012
I live on a hill with bad old plumbing and have had to call Western Rooter out several times to take care of clogs and breaks in the lines. Other plumbers I've called have done bad work and even cut major corners (like running lines over steps... that was a bit of a legal battle) but Western Rooter has always been good and friendly and has never let me down. Their service technicians are friendly and knowledgeable, and I feel much more like I'm calling my local hometown plumber than a plumbing company in the greater Los Angeles are.  The fact that they are family owned does make a difference.
Anita T.
Anita T.
05/01/2021 12:00:00 SA
Richie Ortiz just unclogged my bathroom sink after a certain smell good plumber tried and failed to unclog it and tried to upsell me on a $400 hydrojetting. Richie was polite and efficient and got the job done. Western Rooter is a preferred vendor for my condo association, and now I see why. I will definitely use them again.
Chris B.
Chris B.
3/29/2017
Five stars doesn't give Western Rooter the credit they deserve!! It may sound funny to say we've had the pleasure of using Western Rooter several times in the past month, but when you're up against a difficult situation as it relates to plumbing problems, it really does help when you have people you can count on. We are currently in escrow on our home in Monrovia, and John and team have saved us and the sale of our home, in a big way three times in the last month-- they have immediately come out and repaired various issues, including a fantastic full re-pipe, and offered invaluable insight time and time again. Each visit has been different repair technicians, and each has been professional, easy to understand, and above and beyond helpful. Having a local, family owned company in your corner in this day and age is hard to find, and I can attest to the fact I'll never use anyone but Western Rooter for my plumbing repairs going forward (although I hope to take a break from seeing them so much)!!
Steveruzicka R.
Steveruzicka R.
6/22/2022
The company is very professional and responsive. I gave it 5 stars for that.
However, the latest visit for mandatory back flow testing did not alert us of the high pressure on the yard watering (sprinklers and irrigation tubes) line.
During the past year we had over 10 pipe bursts that I personally repaired.
Recommendation: what is the maximum pressure allowed for watering? When testing back-flow, is it required to test incoming line pressures?
Ken F.
Ken F.
12/30/2018
While I was out of town, wife called to say that kitchen drain was clogged. Western Rooter popped up in Yelp, so I sent her the number. The next day was Sunday, but they came right out, fixed the clog, and said to avoid using the disposal (this always strikes as odd since we are all told to install one). I've heard this from other plumbers, too. Wife called to tell me that WR was fantastic, reasonably priced, AND to leave them a stellar review. BTW: she has NEVER said this before about any vendor.
Min Youngman Y.
Min Youngman Y.
8/30/2016
My landlord uses their services and they have fixed our plumbing problems like slow drainage twice this year and they were on time and courteous.
Ruben was the plumber assigned this day and he explained what he will do and cleaned up after as I mentioned when he came in to the house I was a clean freak and he had to walk over the drop cloths I placed for him to walk over and he did not even feel offended.
Mark B.
Mark B.
7/23/2021
They arrived on time and did numerous different things for me efficiently and did a great job cleaning up when they were done.  They were very courteous and pricing seemed quite reasonable.  They were a recommendation to me from a friend who is a realtor and I am glad I chose to use them.  When I initially called to make the appointment the person was informative in setting up the appointment and I was easily able to get an appointment convenient to me.
Chris W.
Chris W.
06/02/2017 12:00:00 SA
We are so happy with the results and fast service. We called one hour before and you guys arrived. The support and explanation was helpful because we like honest people and both Johnny and his son Anthony definitely followed through with their word. Thank you so much and looking forward to future support when needed. We will definitely recommend you guys!
Maribel R.
Maribel R.
12/08/2019 12:00:00 SA
I had plumbing emergency the weekend before Veteran's Day. When I called the person who answered the phone was friendly and understanding.  I was relieved to find out they would be able to help me on a Sunday and if needed on the holiday too. Within a couple of hours the plumber arrived. He was professional and thorough with his work. I will definitely reach out to them again if I ever need plumbing services.
Sarah H.
Sarah H.
5/26/2020
We had an excellent experience working with Adam. I called regarding a potential leak that was causing water damage from one of our toilets and Adam showed up to our house within 2 hours! He assessed the problem within minutes and identified some major work that needed to be done. We ended up replacing all of our piping, which solved our leak problems and provided a much-needed upgrade to ensure the longevity of our recently-purchased home. He quoted us a fair price and got to work immediately.

Adam and his crew (Gio and Fernando) worked quickly over the course of 3 days, communicating the whole process to us throughout. They did quality work that we feel very confident about. Adam was a pleasure to work with. He was friendly, professional, hard working and a great communicator. Such a great guy! This is the second time we've worked with Western Rooter and this experience was even better than the first! We would definitely recommend them for any plumbing needs.
Victoria I.
Victoria I.
02/10/2023 12:00:00 SA
We highly recommend Western Rooter.  We have used them repeatedly.  Latest episode, Jared and David came out to update our bathroom faucets and drain.  They were very diligent to get the job done right.  Clean and very professional.
Judy F.
Judy F.
3/23/2023
We have had them out 2 times. Once for a stopped up sink and another for a clogged toilet.  Very professional. The get to work right away, clean up after themselves, and I know what the charges are before they work.
Joseph O.
Joseph O.
10/04/2012 12:00:00 SA
Western Rooter has been a mainstay in the Greater Los Angeles area for years now.  They are the definition of what a great family run business is, and have been an integral part of the community in Arcadia.  Great work, great service, and friendly faces are what make Western Rooter a go-to for all your plumbing needs!
Crib R.
Crib R.
8/20/2016
Justin and Omar helped diagnose and fix our plumbing backup issues.  They even saved us from having to remove a large beautiful tree on our property that was above the clogged pipe.  Very professional, efficient and skilled.  We will always call Western for all our plumbing needs, thanks guys!
Erica P.
Erica P.
7/26/2018
Mike to the recuse!!! The pipe for our sprinklers broke and we had a flooded backyard. I called Western Rooter after finding them on yelp, and they were quick to get someone out here and the problem was fixed in 10 minutes. So glad to have found a new plumber, since our last one went out of business. We'll be using their service again, just hopefully not too soon.
Gwen H.
Gwen H.
10/25/2022
Professional and efficient team from top management to on site technicians,  went through work details and covered all work aspects without cutting corners, overall experience makes any owner feels having contracted with top rated company in the plumbing industry-
Ivy H
Pasadena
Neda M.
Neda M.
02/02/2022 12:00:00 SA
We had a wonderful experience dealing with emergency services at our dental office. Western rooter sent a technician over the same night and pricing was reasonable. RJ, our plumber, was very knowledgeable, kind, courteous and efficient. He walked us through everything and made us feel confident in getting the job done - he got us back up and running very quickly!
Cali B.
Cali B.
5/23/2013
Can't say enough great things about this plumbing company.  They are always clean, respectful, honest, timely, economical and all around perfect to work with.  I have asked John T. (a technician for Western Rooter) to my house on several different occasions and have been nothing but amazed by his total concern for me as a customer.  I've always had a semi-retired plumber come to my house and help me with my plumbing problems but one time when he was un-available I randomly picked these guys off of Angie's list and have been pleased with their professional operation ever since.  I had forgotten how fabulous it is to have a service call that I don't need question their honesty and billing practices.   They are AMAZING! I wish all my service calls were as successful as those that I have with Western.  A+ Top Shelf!!
Chris W.
Chris W.
3/31/2023
I was dealing with a home warranty company and their plumber that they assigned to me. Needless to say after 2 weeks (yes 2 weeks...and we have kids) without hot water and without a clear plan to fix our water heater any time soon, I called Western based solely on Yelp reviews (1000+ 5 star reviews). My call was placed during my lunch (12:30pm to 1:30pm) and we had hot water by 4:30pm. Total cost...$125. Total estimate from Fidelity National Home Warranty and All Intercity plumbing...$985....AND out water heater is still under manufactures warranty. Do yourself a favor and call Western.
Hector M.
Hector M.
11/21/2015
We had a backup situation at our house Sunday evening, so when I called Western Rooter and was able to speak to a live person (Heather, I believe), and was told it would be no problem sending someone out, I was happy I chose Western Rooter. Not only did receive cordial service from Heather, but she put me at ease, and told me she would have a technician out shortly.  The technician, Justin G. showed up on my doorstep in a reasonable amount of time. He was extremely well mannered, courteous, and his knowledge was immediately evident. When it became evident to Justin that snaking the main line was not going to remedy the situation, due to the fact that the problem was beyond reach, he explained everything to me, and after I gave him the okay, Justin swung into action, called his office to let them know the job was going to require their trailer mounted power jetter.  He left the premises, and quickly returned with power jetter in tow. Justin ran the camera through the main line, and showed me where the problem was  (the dreaded tree root), and proceeded to cut his way through. Prior to leaving, Justin made sure everything in the house was draining properly, cleaned up after himself very thoroughly, and we were back in business!

I would highly recommend Western Rooter to all my friends, family and anyone reading this, and most definitely give high marks to Justin for his knowledge, professionalism, and honesty.

Thanks Western Rooter, and Justin G. in particular.

Hector M.
Paul R.
Paul R.
6/17/2016
Yesterday I had a slow-flushing toilet and called Western Rooter & Plumbing. They were able to accommodate me the next day. Manny arrived before the timeframe given. He was kind and got to work right away. He unclogged the main sewer line and showed me a video as he dropped a camera down the line. He gave me options for future maintenance, without making me feel pressured.
I'm definitely calling them again!
Candace W.
Candace W.
2/18/2021
These guys are great. Mitch came to replace our kitchen faucet. He was nice, professional, and very patient enduring all the dad jokes coming from...my dad. He did a check of our set up, did the install, and helped us clean up.

He did a great job and we definitely recommend them!
S C.
S C.
07/12/2017 12:00:00 SA
Western Rooter repiped our property in April. I'm so glad we went with them because Danny and his team were so helpful and made the entire experience very smooth. They did a fantastic job and I highly recommend them!
Steeve G.
Steeve G.
08/02/2018 12:00:00 SA
Homar came out to my house.  Everything from the time of the phone call was simple, straight forward, and honest.  He diagnosed the plumbing problem and was professional, pleasant, and polite.  Great service
Allie C.
Allie C.
04/04/2015 12:00:00 SA
On time, exceptionally quick, and reseated a leaking toilet with no problem. Excellent service from Carlos A. and Joseph. Have used western rooter twice and will continue to do so.
Shelly L.
Shelly L.
1/17/2022
Excellent customer service down to onsite service.  I was given a fair and reasonable price to replace a water heater.  Very happy customer.
Moe A.
Moe A.
09/09/2017 12:00:00 SA
There is leak in the drainage pipe under Master bathroom's sink which causes stain in the ceiling in downstairs. I called Western Rooter, appointed was fast. Homer Montano, the technician who came to house and fix the leak is professional and the work is done rapidly. I am happy with his service and recommend to use Western Rooter.
Anant P.
Anant P.
4/26/2022
They are prompt and fair with their pricing. Work is done perfectly the first time (unlike other places I've used).
Rebecca S.
Rebecca S.
02/05/2016 12:00:00 SA
I had Western Rooter recommended by a friend. Homar, the plumber sent to assist with my plumbing issue was amazing. He showed up during the time window given, and got the job done. He was so helpful, very insightful and was very personable. We appreciate the warranty given on the plumbing issue and they accept payment of cash, check, charge. Thank you so much to Homar and Western Rooter for resolving our plumbing issue. We recommend them if you need plumbing service.
Ben A.
Ben A.
7/30/2022
My family arrived home from a month-long road trip, to find that our drains were not... You know, draining.  After trying to auger the drain myself, and making it about 10 feet down before my small Home Depot tool reached the limits of its abilities, I realized I needed a professional.

In hindsight, I wish I had known about Western Rooter before I called one of their competitors who advertises on the radio with a lowball, bait and switch price for drain cleaning.

That other company came out, used pretty much the same style and grade of auger I had used, then suggested he needed to pull the toilet. I suggested... And I'm just spitballing here... That maybe he try the sewer clean out plainly visible on my patio.  Nice kid, and I'm sure he was a better plumber than I am, but to cut to the chase, he was unable to resolve the problem.  Told me he made it about 30 feet in, and despite trying both the tub and the toilet and making it through there drops, suggested that my cast iron drops was shot, and would require replacement to the tune of several thousand dollars. I thanked him, wished him a very nice rest of the day, and told him I'd be in touch if I wanted to go that route. Kindly, he only charged me for the house call and nothing else.  Small victory, but not a solution.  Back to the drawing board...

To get to the Western Rooter part of this review, A friend here in town suggested I give them a call, and I did. By the time the other fellow had left, we were in the part of the day that required double time for the house call, but with no working drains, and all evidence pointing towards a mainline sewer stoppage, I pleaded with the dispatcher to send someone right away. She did.

The Western Rooter plumber arrived right on time, and immediately got to work, sending a camera through the sewer clean out, and down the pipe. Using his tricks of the trade, he adroitly navigated a few plumbing twists and turns to snake The camera into the right spot... Bingo, found the blockage.

Immediately after, the gentleman wheeled in the right gauge and grade of drain auger, ran it down a good 80 feet, then followed that up with another camera down the pipe to ensure that he got it. Problem solved in less than an hour for a ridiculously affordable price, even for the after hours plumber. Didn't feel the slightest pinch tipping this guy an extra President Grant for a job well done, without any mess.

Effectively, getting a second opinion not only resolved the issue, but saved me thousands of dollars for a repair that I, in fact, did not need... And would not have resolved the issue! Talk about dodging a landmine!

What can I say other than our family has a new go-to plumber, trustworthy, honest, and affordable.  The fact that they are only minutes from my front door is a bonus... and while I can wish as a homeowner I never need to call them again, I'm relieved to know the reality is that when I do, Western Rooter is the company I'm going to call, and the company to whom I will refer all of my friends and family.
Steve W.
Steve W.
7/31/2015
My kitchen sink was clogged and faucet was leaking. As a picky customer, I first checked yelp review, identified 3 plumbers with good ratings, and eventually selected Western Rooter (now I am so glad that I did it, thanks for the wonderful yelp reviewers!).  Within 2 hours of my call, Danny Maldonado came with full load of equipment. He did an excellent job and clean the whole sewer pipe without additional charge.  The faucet change was done flawlessly as well. I am very satisfied with the service and highly recommend Danny!
Denise B.
Denise B.
10/13/2022
I want to thank Daniel for a job well done! He was timely, professional, knowledgeable and thorough and does an amazing job.  Truly an asset to your team!  He was able to replace a toilet for us as as well as repair an existing toilet and we could not be happier with his work. Thank you!
Jeff C.
Jeff C.
06/08/2016 12:00:00 SA
Carlos and Josef are just outstanding! They helped me trouble shoot a nasty sewer problem at an apartment building I manage and figured out what to do quickly, with minimal fuss and at a great price. Best of all, the inconvenience to my tenant was practically non-existent. Great work at a low price, can't beat that! These guys are tops.
Carri S.
Carri S.
01/09/2022 12:00:00 SA
Toilet overflowed on Sunday and Western Rooter was out within a few hours...a few hours earlier than the time frame given when I called. Richie came out and told me exactly what he was going to do and kept me updated throughout the entire process as it was more than an overflow. He went above and beyond and did an awesome job.
I highly recommend Western Rooter as they are reliable, honest, very clean, thorough and leave nothing to question!
Alex G.
Alex G.
6/27/2021
When called in emergency or not, the techs are always on time professional and extremely knowledgeable!  I appreciated the since of urgency and the guidance and direction in what to do.
Zee K.
Zee K.
2/18/2019
This is my second time using this company. I am extremely satisfied. I called for an appointment on Sunday and they came out the next day during the appointment window.  My laundry drain was overflowing and the plumber fixed it immediately! We moved into a new house recently but It seems like the main line was clogged with grease. The plumber's name was Pablo and he was polite, informative, and thorough. The price of the job was what was quoted to me over the phone. I will definitely call them again without hesitation when I have another plumbing issue.
Scott L.
Scott L.
9/23/2016
Western Rooter did a great job on our gas line install.  They gave us an estimate and explained all the work in detail so there were no surprises.  The installer showed up on time and performed the job in a timely professional manner.  Thank you!
Tj E.
Tj E.
04/07/2021 12:00:00 SA
I just moved in my new place & the toilet started flooding from the bolts in the floor immediately, every time I would flush. I called the landlord & she chose Western Rooter & plumbing to solve the problem. Within minutes, she text me back saying they would be here shortly to fix the issue. The plumber gave me a courtesy call to let me know he was 10 minutes away. When he arrived he looked very clean and professional. Even with a mask I could see a huge smile on his face. As a young single mom, I felt very safe allowing him to work in my home with my son around. He was very professional. He even cleaned my floors since the water had leaked everywhere. He had to do some serious work on my toilet. & he kept the most positive attitude the entire time. No matter what situations came up during the job. (There was literally a tree growing under the toilet ) He was very personable as well. I learned he was also a single father. I have a lot of respect for men who work hard, especially to care for their family. I would definitely recommend this company to anyone Who needs any plumbing services done. & I also suggest you request Danny for the job! He was on time and even came a lot sooner than I could've expected! He left my place looking better than it started. & fixed all my plumbing issues quickly and efficiently. Thank you Western Rooter for saving my home and giving my son and I a working toilet  potty training is rough enough with a working toilet! So we appreciate you all greatly
Rich M.
Rich M.
06/09/2023 12:00:00 SA
I have a building that needs to have an annual backflow test.  I found Western Rooter last year after the plumber I previously used retired.  Western Rooter was fast and reasonably priced.  They did such a great job, I called them again.  I can't believe they came out the same day I called.  I like that they are a local company and extremely responsive.
Mary S.
Mary S.
5/31/2015
Had a main line back up, looked online and decided to call Western Rooter.  From the phone call to completion of the job everyone was courteous, honest and on time.  What a great company!   I always try to hire local and was not disappointed.  Western Rooter and Plumbing will be my plumber of choice from today forward. Thank you for doing a great job.
Ying A.
Ying A.
10/12/2022 12:00:00 SA
This was our second time getting services from Western rooter. John helped coordinate another team and problem-solved our septic tank issue, we have gained trust to their quality of services. This time, we realized our water heater is 12 years old, and we are interested in tankless water heater option. We called Western and John came out to our house. John was very professional and he told me that the gas company will give $1000 rebate for the heater. He then asked his crew to send me the job description and the breakdown of the project, and allowed us time to respond. It's not an easy decision and we spent a week to think through pros and cons. We never get pushed and therefore we opt to go ahead and have their team install the tankless heater for us.

On the day, it was Daniel and Justin who serviced us. They are super professional, polite, and patient with us. They figured out out gas pipe is old style and the size didn't match what they have. They made judgment accordingly and went out and get the pipe in right size. They spent 10 HOURS on the project. Throughout, they maintained their work professionally, and answered every question we had. Daniel realized my wife mopped the floor after they hauled the old water heater out of our house, when he came back in he took off his shoes without us asking! He also made a special trip the next day to double check if the heater is running smoothly, and he attendee to our request and sealed the holes drilled the previous day. We can't be more happy about their work! We Strongly recommend them for all plumbing services, and will continue to use their services in the future.
Paul K.
Paul K.
5/15/2020
The owner, John, reached out to me to rectify the problem. After hearing him out I got the sense that his employees just needed better communication and transparency. He wanted to make things right and offered to replace the pipe for free without expecting me to update the review.

Bottom line: I don't think they were trying to scam and in all honesty I feel they tried their best with the tools they had available. John seemed a like true professional and an honest person. A larger snake with more power is not always successful. I would give them another chance in the future.
William L.
William L.
8/19/2016
Carlos did a good job clearing a shower drain. Showed up on time and finished the job in 15 minutes. I would recommend using Western Rooter & Plumbing.
Stephen M.
Stephen M.
11/16/2022
I had a drain under driveway that was quite sluggish during downpours. Tony and Omar were here and scoped line. It was difficult to see where it ended as had some debris. They needed to come back and hydro jet it, only if I wanted. They were extremely thorough and did not force anything on me. Would highly recommend and use them again
Azi D.
Azi D.
07/07/2022 12:00:00 SA
Arnold was very helpful and knowledgeable. He called me before coming and he cleaned the discharge line for my washing machine.

thank you Arnold!
Ricky E.
Ricky E.
5/19/2023
Western rooter has been my go to plumbers for over 20+ years for a reason. They get the job done at a good price.  Pablo Soto showed up this morning well within the given time frame and quickly took care of my problem. Thank you Western Rooter for your professionalism.
Neil T.
Neil T.
01/01/2023 12:00:00 SA
Western Rooter is my go to company for rooting and scoping our problematic old drainage.  They always do a great job.  They came recently at short notice, and diagnosed and fixed the problem in no time.
Claudia B.
Claudia B.
10/06/2020 12:00:00 SA
I'm so grateful for this company. They answered my call and sent someone after hours. Mitch was kind and professional. He worked quickly and explained everything to me. I'll be doing business with them again.
Linda W.
Linda W.
01/05/2022 12:00:00 SA
Very professional, knowledgable, and comfortable to be around, in my home   Definitely the company I would recommend to anyone seeking great/reliable service.
Jordan G.
Jordan G.
11/16/2021
On time and reliable.  What we thought was a simple replacement of valves under the kitchen sink, turned out to be harder than we thought.  But Western Rooter pulled thru.  There is always a solution to up coming problems.  Thanks
Evelyn H.
Evelyn H.
10/25/2021
My parents had been having recurring sewer line backups, and Western Rooter was able to send someone out the following day. Mark was on time and got to work right away. He explained what he was doing and the issues he found, and gave us different options of how to fix the problem.  We ended up expanding our scope of work to 2 days and the guys who came out were all polite and professional and made sure to clean up after themselves.
But the real reason for the 5-star rating is how patient Mark was with us; even though we had a lot of questions, he never made us feel stupid for asking them, and it's greatly appreciated. He even laughed at a few of my dad's dad jokes, so 5-stars from my dad too!
We know who to call the next time we have any plumbing issues!
JB S.
JB S.
5/16/2016
I called on Saturday at 12:30 and got an appointment for 1:30-3:30pm, same day.  Anthony showed up, spent an hour taking care of the clogged kitchen sink and spent extra time to flush the pipe.  I am very satisfied with his service.  Will recommend them.
Rico M.
Rico M.
04/06/2013 12:00:00 SA
Our toilet backed up today and the main line needed to be cleaned out. I searched Yelp for a rooter/plumbing company and decided to call Western Rooter based not only on the reviews but on the pictures posted on their review page. The employees all looked friendly and also like they really enjoyed their job so I decided to call them first.

I called around 1:30. The woman who answered the phone was very nice and friendly - very down home, and made me feel like I called the right place. I scheduled an appointment and she gave me a window between 2:30-4:30.  A little after 3:00 one of their technicians named Raul showed up.  He was also very nice and personable.

He went right to work, got the drain cleaned out and everything cleaned up and put back in his truck after about 30-40 minutes. Very professional.

I sure hope I don't have to call for a long time but if I do need any service I will most certainly give Western Rooter a call. I was very pleased with how they conduct business. The job was done properly but I figure a lot of companies could do the same thing - it's the people that make the difference and that's why I am writing this review. I had a very favorable experience with both of the people I dealt with from that company today.
Christi A.
Christi A.
4/23/2017
Johnny came out to install a new outlet in our kitchen. He did a great job and did it quickly. We highly recommend Johnny for any of your plumbing needs.
Jessica S.
Jessica S.
7/20/2019
I called another company to clear a toilet that wasn't flushing. They came out TWICE and were unable to fix the problem. Then I called Western Rooter...  Adam was delayed at his prior appt, and arrived about 30min later than my scheduled appt window. But he was very pleasant, apologized for the delay, and was able to fix the problem in about 5 minutes!  Adam's service more than made up for the delay.  I will definitely use Western Rooter for future plumbing needs.
Mary Helen V.
Mary Helen V.
2/28/2021
I had an unexpected leak and Western Rooter was the only company that was supportive after regular work hours. The person on call was professional thoughtful and super helpful in my crisis.
Ricky who did the plumbing repair was professional and thoughtful too! He was very thorough and informative about about all my concerns and I am more than satisfied with the work that was done. All my future plumbing needs will be taken care of by them due to Ricky's great work. I have recommended him to family and friends and my HOA.
Rai B.
Rai B.
8/16/2022
Bathroom flooded on a Saturday. Wanted to fix before all the problems of Monday work/school week. Derick arrived soon after request, fixed our clog problem and cleaned up. We are very happy.
Karl M.
Karl M.
12/31/2022
Fast, efficient and friendly service, with no hidden costs.  I'd definitely use them again.
Kristine P.
Kristine P.
7/27/2017
I used Western Rooter for the first time Tuesday (July 25) and was very impressed with the gentleman who came out to my home.  His name is Said Guezdouni.  I was impressed by his first introducing himself and shaking my hand.  He was extremely professional, polite and explained everything that needed to be done and it was done in a timely manner!  He worked on my water heater and I again have hot water!  Thank you Said!

The plumber I have used for years and years was too busy to come and help me.  Said you are the BEST!!

Kristine
West Covina
Caroline F.
Caroline F.
9/30/2015
When we found out we had water under the house yesterday and called Western Rooter they sent out Justin and Omar within the hour to check out the problem. They took video and showed me the issues, explaining in words I could understand. It was a big problem and needed to be fixed before it got any worse. So they both came out today (with Johnny to add help) and worked all day in the heat. As sometimes happens, they found more problems when they dug up the pipes and so they ended up doing even more work than planned. It added some to the estimate (but they asked for approval before doing things that would  go over their original price) but only changed us for the extra parts (since the pipes had already been dug up) and it will save us in the long run since the part replaced were ready to break also. They gave me before and after pics (as well as showing me the broken pipe they took out). They were prompt, polite, informed and as professional as they come!  Two thumbs up!
darlene h.
darlene h.
06/05/2021 12:00:00 SA
I was referred to Western Rooter by my neighbor.  My repairman was professional, and informative regarding my plumbing issue which really helped... and I felt confident in his ability to solve my problem...  A good, reliable plumbing service is hard to find.... I give them 5  and a big thank you!
Rose G.
Rose G.
5/30/2017
I called Western Rooter because of there great reviews on Yelp, but one person in particular stood out  from the rest of the reviews. Justin G. had great reviews from multiple customers.I called there office and requested Justin to come out and unclogg our laundry line that was backed up. He was very professional and informative about our laundry line stoppage and informed us of what we can do to prevent any clogging in the future. Justin is definitely my go to guy from now on. I would definitely recommend Western Rooter and Justin to my friends and family. He's a great employee and definitely deserves to get recognized.
Sarah P.
Sarah P.
04/11/2017 12:00:00 SA
We recently had a pipe crack from our upstairs bathroom causing extensive leaking, falling plaster, and damaged wood lath. We contracted Western Rooter to troubleshoot and repair the damage. The plumber, Isaias, who came to do the repairs was courteous and respectful. He arrived promptly, was communicative about the issues and the solution, and handled the job professionally. In the past we have contracted Western Rooter to do small maintenance jobs and have received good service from Danny. I would strongly recommend Western Rooter for any big or small plumbing job because they have consistently provided good service, great communication over the phone, and fair pricing.
Eugene L.
Eugene L.
10/03/2020 12:00:00 SA
I can't say enough great things about Western Rooter! I hired another plumbing company to install our new tankless water heater and to replace some pipes in our crawl space to ABS plastic, and they did a great job. So when we had some blockage in our main pipe to the septic, we had them try to repair but they kept telling us we needed to replace some lead pipes with ABS plastic (assuming the blockage was just in the pipes without even using video to confirm). So when we experienced another blockage on a Sunday, we decided to call Western Rooter for emergency service and it was the best decision we ever made.

The after-hours operator was so friendly and professional and really managed our expectations properly. Then, Richie showed up an hour later and not only removed the blockage with the snake but he ran video throughout the main pipe to figure out what was causing it so we could repair it (as we were experiencing frequent blockages and soft plugs). He showed me all of the video in real-time so I could understand what the issue was and got an amazing education in plumbing 101. Once he found the issue, he gave us a quote for the repair and Richie came back to complete the project himself. He did a great job with the repair even though he had to dig up 3 ft underground and left the area looking like it originally looked!!

Richie obviously knows his stuff and was a joy to work with. We would recommend him and Western Rooter all day!!! There's a reason why they have the reviews that they do!
Rosanna K.
Rosanna K.
8/13/2019
Danny the rooter did a fantastic job.
I was so glad to let him done my job.
He solve my headache. I definitely ask
Him again if I had plumbing problems.
Blake B.
Blake B.
08/10/2020 12:00:00 SA
A first time apartment owner and landlord, I needed major plumbing services within the first 6 months of ownership.  The first time was a series of gas leaks which were quickly repaired by Western Rooter.  The second time was the significant work of adding 2 gas meters and the requisite task of re-routing/adding gas piping.  I simply cannot recommend Daniel Westereng and Western Rooter enough.  Although the owner John came out to assist in the final bid, Daniel and I worked consistently with SoCal Gas to coordinate the improvements.  Daniel was quick to return texts, calls, e-mails and worked diligently with all the parties to get the job done.  If you need a plumber, save time and call Western Rooter.  Tell them to send Daniel Westereng and he will do a fantastic job!
Neftali M.
Neftali M.
5/20/2021
Great service! Ritchie Ortiz replaced one of my toilets. Professional and knowledgeable, took the time to inspect and figure out what the problem was and explained why it was time to have it replaced. Couldn't be happier with the service provided
p s.
p s.
12/18/2017
Great choice in the neighborhood.  Always reliable and reasonable price.
karen e.
karen e.
02/09/2023 12:00:00 SA
Everything started backing up here at the house I had bids from a couple of other companies both totally  $16000... They kept saying I had to replace this line in that line. Joshua showed up and he corrected that ended up saving me $16000 charge me 450 to clean out the main line and it works beautifully and I am so impressed by And then I've already referred him off I love this guy absolutely He knows the stuff .  Showed  up clean.. You can tell he loves his job And he loves helping people out !!
Kathleen B.
Kathleen B.
7/20/2023
I was referred by a neighbor and Western Rooter was fabulous.  They arrived on time and quickly fixed our plumbing problem.  The gentleman was polite and knowledgeable and explained the problem and told me the cost.  I felt like he was honest and charged me appropriately.  We will be using them for all our plumbing needs.  Thanks!!!
Cee Knowledge M.
Cee Knowledge M.
12/30/2021
Water heater wasn't working we had no hot water all throughout Christmas, it was terrible. Western Rooter & Plumbing were the only company that was available and ready to serve. The technician Oscar was great he was very knowledgeable and I felt was very honest. They were able to get us back to having hot water in no time. I recommend these guys!!
Rich J.
Rich J.
8/17/2022
I had Western Rooter replace a water heater that was old and incorrectly installed.  The old water heater was installed in a really tight corner and Western Rooter did an excellent job of installing the new one.
Christopher W.
Christopher W.
2/13/2014
I had a toilet that was leaking in our upstairs bathroom and into our ceiling in our kitchen.  I called Western Rooter up at 9:20am, and was told that a service repairman would arrive that day between 10 and 11.  Brad, the service repairman, showed up 9:55am.  I love it when people show up on time or, in this case, early.

Brad was able to diagnose the problem quickly.  He explained to me thoroughly the problem (bad floor and toilet installation).  He fixed the problem, cleaned up after himself, and was on his way.

Excellent work.  Very professional.  Perhaps, it might have been a little expensive as I don't know how much something like this would cost with other places.  But the cost was worth it for a peace of mind and a job well done.
sadhna d.
sadhna d.
12/15/2020
Great service with smile!

Mitchell and Daniel both worked at my house to change the shower valve. It was a tough job and they had to break the wall and put a panel on the back wall.

They worked with great professionalism!
Keep up the good work!
jacqueline l.
jacqueline l.
2/13/2013
After reading all the positive reviews, I decided to give western rooters a call and I'm glad I did. The receptionist was friendly and patient as she tried to answer my questions. They set a window time in which someone would come to my house and to my surprise they actually arrived at the time indicated. I am much appreciative of Danny who was able to unclog all my drains in a matter of minutes! He was pleasant and gave me helpful advice. I would definitely use them again and I recommend them to everybody.
Nicolina M.
Nicolina M.
8/31/2023
The technician's came on time, knowledgeable, courteous and tried several options to clear the mainline stoppage. I have used Western Rooter for man years. This is a top notch company with amazing employees.
Thank you.
Jeff D.
Jeff D.
7/17/2020
These guys are amazing once again excellent customer service great price highly recommend them to anybody
Bob W.
Bob W.
3/26/2021
Johnny is terrific.  Prompt, professional, excellent workmanship and honest.  Has helped us multiple times and always perfect.
Michelle H.
Michelle H.
02/05/2016 12:00:00 SA
Two word to describe Western Rooter, honest and fast! Just needed a simple rooter service. Western Rooter came on time, rootered the pip and unclogged it. They didn't try to sell me extra services or charge me more. Both technicians were very pleasant and respectful. Came at 2-left at 2.30. Very happy with service, will consider using them for other bigger jobs in the future and will refer to others.
elizabeth j.
elizabeth j.
9/17/2016
Western Rooter is great, used them many times. They are always on time and come out right away, highly recommended! Danny was a great guy and very knowledgeable, I will ask for him next time as well.
Susan R.
Susan R.
8/13/2016
Haven't had a plumbing problem since January when Western Rooter came to our rescue.  Had a main line leak underground in the basement of a 47 unit complex.  Called Western Rooter and they had an experienced plumber (Ruben) here within an hour.  Ruben diagnosed the problem (he had to dig to uncover the problem) and gave an fair and honest quote.  He waited while I obtained approval and then went to work and did the repairs. He did a great job!  Once again completely satisfied with Western Rooter!
Dana H.
Dana H.
07/03/2018 12:00:00 SA
Josh & Isaiah aced it! They came in a fixed a integrated soap dispenser that had been non-functional for over a year. SO HAPPY! (It really is the little things... right?) The guys came in ... no fuss no muss and got the job done. I have used Western Rooter before with similar results. They are my goto.
Sofia A.
Sofia A.
04/02/2021 12:00:00 SA
RJ did an amazing work for us today. He told us what we needed to know about our plumbing problem. He did a great work for our home. Very professional and wore a mask the entire time he was with us. Came on time so we didn't have to worry a bit. Would most likely call again if I have another plumbing issue.
Cliff J.
Cliff J.
3/30/2022
Western Rooter has always got my back when ever the need arises. Their service people are friendly and knowledgeable and fix any problems the first time.
Albert J.
Albert J.
04/11/2017 12:00:00 SA
My main drainage pipe was clogged so i thought!  And after a clean and camera inspection the pipes were broken and damaged.
Danny and his Colleague were great at explaining my options as well a great payment plan!

Thanks again Western Rooter and their professional staff.
宇飞
宇飞
6/27/2017
My house's kitchen drain pipe was clogged, I found this company from yelp, This is a pretty good company, friendly workers,professional service.Omar and Johnny both are very kind and working is efficient. I'll recommend them to my friends if my friends have similar trouble
Melissa K.
Melissa K.
04/04/2023 12:00:00 SA
Western Rooter has provided a variety of services in my condo over the past few years. They've always done a great job, and in a timely manner. Highly recommend!
ANNIE Y.
ANNIE Y.
05/12/2017 12:00:00 SA
Western Rooter sent Justin to repair the toilet seal leak that was under warranty from work done few weeks ago. Justin insisted that there is no leak and insisted that we pay $60 for service call that is under warranty.  Look at the attached photos and judge for yourself if there is a leak or not.  

He was sarcastic and said that he wished he could eat at a restaurant and just tell the restaurant that he is not paying.

BTW, this is on top of the work done by Adam a few weeks ago who kept up selling us.  We had a clogged toilet, he sold us on $99 main pipe unclog, which we did.  Then $550 hydro flush and toilet seal fix, which we got talked into and did.  Then he wants to sell us $6500 to replace the main pipe altogether because he said that the main pipe had collapsed during the hydro flush.  We asked him how does he know that since the camera cannot go that far, he does that have an answer.  We did not do that.

Guess what, the day after the hydro flush, the toilet and bath tub started backing up into our home ruining the tiles and harwood floors!  We NEVER had a backup before.  When Adam came out, the toilet was clogged only.  It was not backing up.  Adam did come out again and used the hydro flush. We asked him how can the backup happen the day after he had unclog the main pipe, he did not have a good answer either.
PEater C.
PEater C.
7/23/2017
We've used Western Rooter multiple times in two different homes and have found them to be excellent at their job as well as ethical, honest and fair in their assessments of necessary work and the prices they charge . Most recently, Omar Hernandez came out to examine our washer hookup after some washer/dryer delivery guys had refused to install our new washer and had told us to get a plumber to fix the corrosion on the faucet before they could install our washer. Omar came out and estimated that the work would cost $1000 because our hookup was onset in the wall, and he would need to cut into the drywall. But he also told us that he did not think the work was necessary and recommended alternatives to the work. Would highly recommend Omar and Western Rooter!!
Kenneth M.
Kenneth M.
09/04/2020 12:00:00 SA
We had a small leak coming from water valve to a bath tub in our Master bathroom.   Luckily, the hot and cold water valves are located outside the house.  I called Western Rooter and Isaias came out to inspect the problem.  He immediately repaired and replaced the cold water valve in  a matter of minutes. He was very cordial and explained all the work necessary. Within 40 minutes he had completed the job.  
Four days later I inspected the valve and noticed the valve was still wet. I called Western Rooter which happened to be a Saturday and the dispatcher- Heather routed my concern directly to Isaias who came back out and re-tightened all the fittings.  No leaks!
Overall, we were very happy with the services and the promptness of handling our situation.  We would not hesitate to use them again.
Morrison C.
Morrison C.
10/14/2019
Technician came out for service on 10/8/2019 to replace 2 faucet valves in the wall, and faucet. When they claimed work was finished, and I tested it with running water, the p-trap replacement still leaked. They did stay and fix it, but they should have checked something as basic as that before claiming the work was done.

The technician was paid with check on 10/8, and the company cashed the check on 10/9. 2 weeks later I received a payment request call from the company that I need to pay for the service. Ended up being clerical problems on their side, but they should double check before calling customers asking for money.

Overall the repair process quality and billing process leave a lot to be desired.
Cindy M.
Cindy M.
07/02/2023 12:00:00 SA
Good job and early Sunday morning.  Thank you.  So glad you're there for emergencies!
Andres G.
Andres G.
08/05/2013 12:00:00 SA
Typically I do not trust in plumber especially if not having specifically being recommended by someone I know and trust. Kitchen sink was clogged and  needed someone ASAP. Saw the good reviews on yelp  and decided to give them a try. Gave them a call, made an appointment for the same day. The nice lady over the phone told me how much it would cost me. The plumber name was Danny. Danny came on time (even a little earlier), fixed  the problem,  fix few extra things, and then charged me exactly what I was quoted over the phone. No surprises, quick and honest work! very satisfied...
Jessica G.
Jessica G.
05/12/2012 12:00:00 SA
Western Rooter is the best plumbing service. Manny is the best Plummer he has great customer service, is reliable and quick!!
My second floor toilet was leaking and my first floor was flooded on a Saturday night. I called Western Rooter they were there in 20 minutes as friendly as ever got the job done in less than and hour and the price was reasonable!
If you are looking for a reliable and honest plumbing service to use definately consider them!! You guys are awesome!!
DJloomix L.
DJloomix L.
8/14/2018
Danby did a great job unclogging my kitchen sink. Cleaned up the mess and was on time to my house.
S M.
S M.
5/19/2014
Our shower was completely clogged so we called our Home Warranty Plumber.  He tried to unclog it without success.  He walked around the house and could not find the clean out to the main line.  He told me it would cost alot of money to fix the problem.   The next day, I looked for Plumbers in my area and saw the Yelp reviews for Western Rooter & Plumbing.   Hans and Mike came out to the house and quickly identified the problem (roots....grrr).  Hans worked for hours in our bathroom and cleaned out the drain.  Both men were very professional, and friendly.   They didn't try to upsell us and Mike answered all my questions about copper repiping.   Btw,  Hans found the main line clean out within minutes.   Thanks so much!
Linda U.
Linda U.
01/05/2017 12:00:00 SA
Had to do a lot of plumbing work at my house, 2 toilets running, 1 bath leaking hot water, 2 sinks dripping and 1 garbage disposal needed replacing. This place is not cheap, however all the work was done in 1 day. Isaiah and Carlos were very professional and polite. They did a run down on the completed work and explained what was done. I will call them again for some other issues that are basically cosmetic.
Northwest S.
Northwest S.
4/18/2023
Derrick was super friendly. Responded quick after hours.  Educated me on the plumbing issues. Pricing was the best from competitors. Great job!
Cindi D.
Cindi D.
7/25/2021
The staff here is very knowledgeable and friendly.  I called in for a gas line detection and they were able to schedule someone to come out within a few days when other companies just deny my request.
William C.
William C.
05/10/2017 12:00:00 SA
Just called and informed WR my water heater installation ended with some leak from the new pipes installed.  I have a natural gas detector sensor so it helps identity issue easier.  This happens occasionally but Western Rooter sent someone over immediately and took care the issue.  Billy who came over patiently investigated the pipes and fixed them quickly. Thanks folks for being trustworthy and great as usual.
L C.
L C.
01/12/2021 12:00:00 SA
They are very responsive and professional.  The problem was that if you're lucky, you'll get experienced plumbers sent over.  That wasn't the case all the time with this company.  I had an issue where they had sent out different plumbers for the same problem.  At first, they insisted that the problem was fixed when it was in fact still there.  The first plumber was trying to figure it out for hours when I told him what he was doing wasn't relevant to my current problem.  He kept on doing what he was doing anyways.  After my second call to the company, the same plumber came out and was doing the exact same thing he was doing during his first visit.  The problem was still there afterward.  When I called for the third time, they sent out 2 different plumbers, and they finally figured out the problem as I had suspected all along since the first visit!  

My complaint was that the company kept on telling me that the problem was fixed after every visit then I came to realize it wasn't.  Moreover, they billed my HOA three different time as if they fixed the problem; even though they came out trying to figure out the same problem at 3 different times, they failed since the first time around!  The job is paid when the problem is fixed! That is an unethical business practice, Western Rooter!  Buyers and HOA board stay clear from this company!
Rosa R.
Rosa R.
4/22/2022
Thank you Western Rooter and a BIG thank you to Homar and Alberto F. For getting the job done  in a clean and timely manner. They were Professional and  explained what the situation was and what was needed in Plummer 101 lingo . I Definitely recommend them! They were also very nice and polite to our kids.
Simon J.
Simon J.
09/01/2022 12:00:00 SA
My kitchen sink Has been clogged many times before. technicians from other company give me misleading recommendation. Until Tony came this time. he is very experienced, knowledgeable and professional . Not only  He did an excellent job in unclog my kitchen sink,  he also checked my kitchen line and told me exactly what's going on and how to do the maintenance. The price is also very reasonable . He is the person I  will call for in the future and I also highly recommended him for all your plumbing issues.
Tina B.
Tina B.
6/17/2023
Tony and Jacob were honest, hard-working, thorough, and communicative, and I'd recommend them to anyone. We needed a leak fixed, a new water heater, a new water line to connected to the refrigerator, and some pipes replaced that were not up to code. These guys were here all day, they were pleasant to have in our home, and they did an excellent job. Thank you!
Jess L.
Jess L.
5/31/2022
Justin and Diego were able to clear a clogged laundry drain pipe in no time! They called to let me know they were ok the way and arrived right on and resolved the issue in less than 30 minutes. Amazing work and incredibly nice guys! Company was also easy breezy to schedule with and we're honest and upfront with pricing. Could not recommend them enough!
Kay H.
Kay H.
1/31/2022
Pablo Soto Rodriguez was so helpful and efficient. He identified our plumbing issues right away. Western Rooter also provides super reasonable prices. So satisfied with our service. Thank you, Pablo!!
Leah K.
Leah K.
7/14/2018
Our main line was clogged with roots and everything was backing up in the house....yuck. Had this company recommended to us by a friend in the plumbing business. We called them and they were available the same day. But we requested next day service. Johnny Decker was our service person and he came out and took care of it in about an hour. Now everything is running smooth! Johnny was very polite, professional, and he gave us a great deal. Will definitely call Western Rooter again for our plumbing needs!
Ricardo Arturo M.
Ricardo Arturo M.
9/25/2022
Excellent and professional service. The technician provide some useful suggestions that addressed the problems. Arnold L. professionally addressed the 3 issues (leaky garbage disposal, faulty toilet lever and loose bathroom faucet handle)! I would have him back!
Ryan Y.
Ryan Y.
9/17/2018
Pablo came out to my house Sunday to fix multiple drainage issues we were having, including our washing machine drain pipe overflowing onto the floor.  He determined that our 70 year old pipes are corroded to the point where the inside diameter of the pipes were almost closed.  Pablo and Johnny came back out today (Monday) to give me a quote on replacing the entire pipe.  They arrived on time and are both very friendly and full of knowledge.  Instead of just coming out to give me a price, they actually reassessed the issues again and worked together for 2 hours to get things working again.  Saved me several hundred dollars at least.  These guys are top notch and have made a very positive and trustworthy first impression on me.  My pipes will inevitably reach the point of needing to be replaced and at that point I will be requesting these two guys to come back out.  Thank you!
E L.
E L.
7/18/2018
Excellent, highly recommend!
Homar M was professional. He diagnosed the problem for our house in Pasadena, got the sewer main line cleaned up. He was efficient and very pleasant to work with. I highly recommend Western Rooter.
Joe L.
Joe L.
3/23/2015
Had a clogged kitchen faucet. No problem right? Nope. Cast iron fitting rotted&seized. Way past what I can do. Called Western, easy appointment setup 9-11 window for the next day.
    Got a call from Carlos A. about a 1/2 hour before he would arrive. Love the call ahead. Arrived, checked out the problem& immediately gave me my options. Trouble was far greater than I thought as Carlos showed me just how bad a shape the pipe was in. He told me the location&very short length of the pipe before it disappeared into the wall made it near impossible to just cut&fit a new section. But he gave it a go anyway. It just wasn't gonna happen. Pipe was too far gone. Nuclear option it is! He had to cut a hole in the stucco to completely remove the cast iron portion&replace it. Carlos did this cleanly and quickly, called me outside to show me what was going on&told me he'd try&free up the seized metal trap plug just below what he was replacing. He left to get a few parts, came back quickly&completed the work. Tested for leaks, adjusted, retested&again called me outside to take a look at the work. He was able to get the plug free&replaced it w/an easily removable cover. All this was done within a couple of hours. The price for the work done was quite reasonable.
    Carlos A did a damn good job. Call ahead, on time, kept me informed at every step and didn't try and push things that weren't needed. If I can't fix it, Western Rooter is the only call I'm gonna make.
Eugenia G.
Eugenia G.
2/17/2021
I am a happy customer of Western Rooter, who's willing to recommend their service to all of my friends and family:) A special shout out to our best plumber Rene! We hired three different plumbers within a year trying to fix our kitchen clog. This is our fifth time having to call someone and this is our first time working with Western Rooter.  We were disappointed for the first 4 times by having to look for help again within two months after snaking the pipe.  We were told by all plumbers that we have heavy greasy pipe, and all they did was took apart the pipe, sneaked it one or two times, put everything back together and kept the water running for a few minutes to made it work at the moment and leave; Rene was the guy who spent 3 hours + trying to repeat the snaking and hydro jetting to make sure the pipe is clean up to the best he could do. (I am not trying to complain about the previous plumbers, but without comparison, you never know who does the best job:) ) Even though no one knows how long this deep cleaning of the pipe can last, but I really wanna say thank you again to Rene for doing all the hard work and spent so much time to help out!  The way Rene works really shows us what they meant by treating their customers the way they would like to be treated!   For anyone that's curious about how long the result of this deep cleaning last I will try to keep you posted:)
Michael C.
Michael C.
1/19/2022
Mark and Arnold exceeded my expectation on how they were going to the work. I had other company come out but decided to go with the them because of the attention to detail.

Highly recommend sewer repair.
Paquita M.
Paquita M.
09/01/2023 12:00:00 SA
Very nice  guys. Explained the cause. Solution and kept me informed every step of the way.
L C.
L C.
02/05/2015 12:00:00 SA
I called the services a week ago and scheduled services for installing my water filtration system in my kitchen. They assigned me between 8am and 10am. Worker showed up at 10am that day and then took a quick look and told me that is not a easy job. I asked what do you mean by not a easy job. He goes that would cost more for the services. I said it is ok but most importantly, you can finish the work by today. He then told me he has another appointments at 11am and I need to reschedule another day for the services. What? I have been waiting for few hours and no work is done. One star is for him finally show up at 10am. One star is he didn't charge me for the estimate.
Leslie K.
Leslie K.
11/09/2015 12:00:00 SA
Carlos A. and Jesse P. came to my rescue! They were honest, efficient, punctual, friendly, reasonably priced. I hope I never experience a problem like this again (main line back-up while getting ready for work! ugh.), but I will call these guys for whatever future plumbing needs I have.
Highly satisfied customer.
Kristina O.
Kristina O.
7/14/2023
Came promptly, Pedro was knowledgeable and very nice. Issues resolved promptly and he made additional adjustments and recommendations. Very pleased.
Yna P.
Yna P.
08/03/2016 12:00:00 SA
Carlos and Isaiah came on time, unfortunately, the city took a while to come and shut off the main valve for the entire condo. Anyway, Carlos and Isaiah patiently waited. They are both very polite and nice guys. They patiently waited and took care of the prob. I definitely recommend Western Rooter. Great work guys! Thank you.
Terry J.
Terry J.
8/24/2021
I had a clogged sink and called Western Rooter & Plumbing. They sent Pablo over the next day. Pablo was very friendly and knowledgeable. He cleared the clog fast and took care of the problem. The price was also very fair. Thank you Pablo and Western Rooter & Plumbing!
Leilanie P.
Leilanie P.
9/28/2022
Yesterday, Western Rooter sent Daniel Westereng to my home to remove my water heater that had started leaking probably for sometime without me noticing it until we lost the hot water.
I just want to say that Western Rooter is very professional with how they present and conduct their work, especially when dealing with the Owner of the company, John Bottala.

I want to make special mention to   Daniel Westereng though for being kind , polite and focused on his job and scope of work.  I am blessed to find good people.

He made a special trip today to my home to say Hi and to see if everything is fine, although, we are still waiting for the drywall to be installed before the new water heater is put in.

Congratulations Western Rooter, I will surely refer you to friends, family and those who will be needing your service in the future.

Thank you very much.

Leilanie Panyawai
Monrovia, CA
Leticia L.
Leticia L.
04/11/2023 12:00:00 SA
Leonardo was excellent,  he was promt and professional and he explained everything as he worked on my plumbing.  I would definitely refer this company and especially Leonardo..Very happy customer
Jason T.
Jason T.
08/05/2019 12:00:00 SA
I called them to unclog a main drain due to toilet and bathtub overflow in one of the units. When the technician came he talked about having to lift the toilet to unclog the drain from there. Then he says he has to access the main from the roof. Therefore it would cost more. I advise him that my other plumber did not have such issue having to go up to the roof. He could not find the main drain plug. Clearly does not know what he was doing. Turns out my main drain plug is in the garage. I would not trust using this company in the future.
Sanja M.
Sanja M.
4/28/2023
I recently had a very positive experience with Jared from Western Rooter, a plumbing company that was contacted by the management company for our condo building. Even though it was Saturday, they came within two hours. While on his way, Jared called and asked me about the problem and all relevant details. He was very polite while talking and listening to me. In spite of the challenges that this problem caused, Jared remained very calm and patient while handling it. It was very considerate from him to carefully clean any spots immediately since, as he said, it would be very difficult to do it later. I particularly valued it since the problem was in my neighbors' unit and they were out of town. I would highly recommend Western Rooter and Jared for reliable and safe plumbing services.
Raj M.
Raj M.
12/21/2022
They did a great job. Came out on the same day. Explained what they plan on doing to fix the kitchen drainage problem. They did complete the job pretty quickly. The price is very reasonable. Thank you, Western Rooters.
Jose C.
Jose C.
6/29/2022
The workers were very professional, polite and fixed the situation very fast. I liked that they arrived early and cleaned up after the work was completed. I would recommend both of the plumbers that came out today.
Michael W.
Michael W.
10/14/2020
So , I have used Western Rooter 3 times now. Once for a Kitchen sink issue, once to install a new water heater and once to fix a toilet issue. Each time the job has been done clean and professional and I was happy with the work. Each time also, that was awesome , Is they came out the same day each time within hours and not just to look and quote the job, but to do the job that day if needed. Impressed each time. Recently I thought I had another issue with a job that was done before. Western Rooter sent out one of their supervisors Omar Hernandez to check it out. Omar handled what needed to be done and advised us. They could have found something to charge us for , but they are honest and have integrity. Thank you Western Rooter, Omar and I will be calling again if I need service. Call these guys . Thank you
Mary P.
Mary P.
02/06/2014 12:00:00 SA
I had a leak under my sink that had been an on -going problem off and on for a few years.  Each time the plumber that I'd used advised me to change the faucet.  This time Vinny from this company advised me that the problem was something called an O ring which connects to the sprayer in the faucet.  Problem solved.  Vinny arrived on time, was professional and knowledgeable and I'm a satisfied customer who would recommend Western Rooter.
scott p.
scott p.
04/11/2014 12:00:00 SA
James came out right on time.  I had req'd they don't show up til after I got home from work.  Got me back into the flow of things in no time.  2nd time I've used Western and I'll do it again, I'm sure.....
Cindy F.
Cindy F.
5/21/2023
Western rooter answered my call and sent someone out almost immediately. They were able to give me a ballpark estimate over the phone and an even better price after inspection. The team was polite and respectful, on time, neat and pleasant to be around. They did the job faster than anticipated and did a thorough cleanup. I will definitely hire them again. My team was led by Daniel Camacho . Great job!
Wesley T.
Wesley T.
3/31/2022
John came to our place to give us an estimate and was super friendly and knowledgeable and was super honest about what needed replacing and what was fine as is. We were scheduled an appointment very quickly after.

The team that came to our place, Leo And Tony were incredibly friendly and professional. They did a great job getting everything replaced and fixed up real fast. Would love to work more with those two and this business in the future on other projects!
H K.
H K.
4/29/2015
I had a problem with my toilet and shower gurgling and getting backed up. I called Western Rooter and Reuben came out on the same day. He was very helpful: he quickly diagnosed the problem and fixed the issue. However, despite his efforts, a few hours later the problem started to resurface. The next day, another crew came out to work on the issue as it was Reuben's day off ( A for effort to Reuben!). The toilet had to come off in order to fix the issue but it looks like that did the trick as the problem has not recurred since then. Special thanks to Justin - he was courteous, competent, and very much client-facing in his approach. He took the initiative to make sure everything worked properly and even helped move a toilet down to the garage. He also took the time and effort to answer all questions - great customer service! I had a positive experience thanks to these guys.
IYelp W.
IYelp W.
2/18/2013
I tried all of the DIY methods to clear my kitchen sink of a clog but it just wasn't working. From plunger to baking soda and vinegar and finally to a 20 ft auger, i still couldn't clear it so I decided to call Western Rooter on Saturday evening at 5pm. Vinny showed up 30 minutes later, took a couple minutes to assess the situation and within 1 hour cleared the clog, put everything back together and tested the drain. I spent plenty of hours and money on tools i'll probably wont touch again when I should have just called Western Rooter first. Thanks again Vinny.
Brian R.
Brian R.
11/26/2013
I had a problem with a leak in my bathroom faucet and decided to replace it. My kitchen faucet needed replacing too but with all the pipes and disposal in the way, I couldn't get under the sink to work efficiently. I called Western Rooter and Manny came out the same day and installed both faucets. I was amazed at what I didn't know and how I would have been lost, especially trying to replace the bathroom faucet. The plug and plunger needed to be replaced too and I had no idea that the original plug would have to be cut out.

When Manny arrived, he reviewed the request and gave me a fair quote to do both projects plus caulking around the tub. He was extremely professional and careful. He left the job spotless and explained everything he was doing along the way. It's hard to find excellent service these days but with Western Rooter, that is exactly what you get. We discussed other areas that is going to need attention in the future and I will not hesitate to call Manny and Western Rooter.
Marshall R.
Marshall R.
8/30/2022
We frequently need plumbing services at our home and horse stable. I have tried several other Plumbing companies, but Western Rooter is by far the best, I'll never use anyone else! Their quality of work, timeliness and friendly knowledgeable staff can't be beat! I highly recommend them for any plumbing needs!
Meleana D.
Meleana D.
06/07/2022 12:00:00 SA
Rene from Western Rooter cleared a drain line clog.  He did a great job, was very nice, and charged a fair price.  I highly recommend Western Rooter.
Anne P.
Anne P.
07/07/2018 12:00:00 SA
We called Western rooter to replace our garbage disposal. They did a good job. When we had an issue afterwards, they sent someone out to look at it. In the end, they listened to my concerns and fixed the issue quickly.  The communication on appointments and follow up could stand improvement.  I had to call them several times to confirm appointments because they didn't call me back when they said they would. Otherwise, I appreciate working with a company that strives for customer service and will definitely call them again for help.
Sandy S.
Sandy S.
08/08/2020 12:00:00 SA
We were in a crunch when our garbage disposal went out.  We sent a message requesting a quote. They called me within 10 min with a quote and had someone at our place a couple of hours later.  He was professional, thorough, and timely.  He also came into our home with a mask on complying with Covid 19 safety precautions.  We really appreciated how prompt and efficient Western Rooter handled our need!
Sharon S.
Sharon S.
10/14/2016
So glad I called Western Rooter to come help with a plumbing emergency. Carlos A/Josef showed up within the hour, assessed the sewer problem, had all the parts, and fixed it right away. The price was fair, and the work excellent. Carlos was honest, friendly and efficient. Well Done!
Sue G.
Sue G.
3/15/2017
We had a pipe that was causing water to back up into out sink when doing laundry.  It was really horrible.  Pablo came out and did a fantastic job. He had to work really hard due to the amount of junk clogging our old pipe.  The cost of the job was extremely reasonable.  It was a great experience from the initial call with Daniel to the end of the job with Pablo.  Thanks Western Rooter and Pablo! You are now our go to business for any future problems.
Stacy D.
Stacy D.
02/11/2023 12:00:00 SA
Very quick response. They did a great job and I believe went above and beyond. They offered suggestions on affordable solutions for the future. Tech Albert was fantastic.
Kelly N.
Kelly N.
6/20/2022
My faucet was leaking. Naturally, I turned to YouTube to teach me how to fix it. Reader, I made it worse. I called Western Rooter in a panic on a Friday at 5pm and they were able to help me decipher if this was an emergency or not. It was not, so they were able to give me a Monday (holiday even!) appt. They were timely, trustworthy and did excellent work. 10/10 would recommend over trying to do it yourself from YouTube videos
Y W.
Y W.
08/12/2021 12:00:00 SA
We repiped the full house about 3 months ago with Western Rooter & Plumbing .
It took Vinny and his team 4 days to complete the work. They planned the process so well that we always had at least one bathroom available except for 2 hours on the last day. High quality work, super organized, and easy communication.
Michele H.
Michele H.
11/28/2022
Needed a new hot water heater. Called late Sunday and they came first thing Monday morning. Always polite and efficient. Can't recommend Western Rooter enough. Truly the best people work for them!
Robert C.
Robert C.
11/15/2021
Western tackled the issue the same day at a fair price.   They jetted our 300 ft sewer line on a private driveway. After a less than adequate job performed by a competitor failed to resolve the problem.  Western and the plumber Greg came the same day I called assessed the situation and offered solutions and future preventative maintenance suggestions.  VERY HAPPY WITH THE SERVICE!
Nunu H.
Nunu H.
07/09/2022 12:00:00 SA
Great customer service and very friendly staff. They had someone come out next day to repair a leaking hose attached to water heater. Within one hour problem was repaired. This will definitely be a place I will recommend to family and friends. Forgot the guys name that fixed it, but he was a very friendly. Also honest about the main problem and what needs to be done in the future. Thank you again
Tony A.
Tony A.
5/19/2016
Said and Manny were able to give me an estimate, find parts, and do the repair to my shower faucet and plumbing within 3hrs. The plumbing was an old hack job done by the previous owner. Their attitudes were great, prices were fair, and workmanship was excellent.
Diane M.
Diane M.
2/21/2022
I have excellent service from Western Rooter multiple times. I always speak to a person instead of an automated recording. My appointment is scheduled quickly, efficiently and kindly. The repairs have been top notch and properly completed without any up selling. The prices are fair and the service is terrific. I am so relieved to know I have a company I can trust. Thank you Wester Rooter!
Paul B.
Paul B.
5/26/2020
I wanted to compliment Pablo Soto for the plumbing services.  I had a bad kitchen sink clog that built up over years of grease and foods.  I tried to DIY tips but no results.  I booked my appointment, Pablo arrived early before appointment, service the sink within 35 minutes and completely cleared the clog.  Reasonable price was quoted before work done.  I really appreciate the efficiency and time of work completed.  Definitely will  be returning client.
Susan H.
Susan H.
8/19/2023
Excellent customer service!!  Whenever I have needed to call Western Rooter & Plumbing, I know I am going to get quality work and fast service!   They are simply the best plumbing company I have ever used and always take care of the problem!!
Kyle H.
Kyle H.
1/14/2018
Our drain backed up. We called Western R&P and they had Johnny out at our house in under 3 hours. High recommendations for Johnny. Super friendly and professional. He came in, assessed the situation, explained his action plan, and before we knew it, he was wrapping up the paperwork. If you have the need for a plumber, Western Rooter & Plumbing should be your first choice.
Sean R.
Sean R.
06/06/2023 12:00:00 SA
Great quality service prompt polite and very respectful
Cared to my needs and fixed the issue will definitely use them again in the future thanks again Johnny for helping me with my  plumbing needs.
Adriana L.
Adriana L.
12/09/2014 12:00:00 SA
This company was recommended to me when I was having a major plumbing problem at my house..of course, I discovered this when I get home from work about 5:30pm---I contacted them and they had someone over in about 15 minutes! Siad came and unclogged my sink and while he was here--I had him roto rooter my son's sink and my kitchen sink too....about a week later, I noticed that my kitchen sink was still a bit sluggish and I called to see if they could send someone out again ( I live in a townhouse complex and share a sewer drain)--Said came back and work for about half an hour, location a clog way down the shared drain. Of course, this was provided to me free of charge. I can't be happier with this company and I am very pleased to recommend them.
Dan P.
Dan P.
05/04/2018 12:00:00 SA
Western Rooter is​ fast, affordable​ and trustworthy. They sent Mark Fields over to fix our issue. He found the problem and fixed it in no​ time. Very pleased with the level of service.
Tim K.
Tim K.
12/23/2016
About three days ago, a pipe underneath our water heater started to leak into the concrete slab of our house. As close as we were to Christmas, we were worried that we would have to pay an exorbitant price for the repair and possible work to the foundation. Our situation was dire and we needed a solution quickly.

A friend of ours recently had a water heater put in and recommended Western Rooter & Plumbing to us and I cannot tell you how glad I am for that. In previous repairs in our house, we had used companies that overran their quote price and were chronically late. These issues may be common but I was hoping to find a company that was both reliable and true to their word.

This, thankfully, was the case with Western. Our primary point of contact and plumber was Josef and he was prompt, on point with his quote and diagnosed the problem quickly and accurately. As an example, I was told he might arrive for an estimate between 1:30 and 3:30 and he arrived at 1:35. When he and his team arrived for the repair job, they came twenty minutes early. When the project finished, it was exactly as quoted and the work done was exactly as described.

In the end, we replaced our water heater, had our pipe repaired and addressed the water leaking through the floor, all in a single day! We went from having no water to our kitchens, bathrooms and facets to hot water and peace of mind knowing our house is secure from water damage once again. I honestly cannot recommend Western Rooter & Plumbing enough. We are extremely pleased with the work performed and the cost was on point and reasonable.
John P.
John P.
11/19/2021
My home has had an off and on clogged drain line for a few years.  I had been working with a rooter company in Ontario who would come out and fix the line, but then tell me that I was always going to have a temp fix and I should be prepared for a big repair.  I had them out on a Saturday and the following Monday my drain was clogged again and when I called they said the couldn't do the job.
Enter Western Rooter and Plumbing.  They got to my home the next day and fixed the drain for good.  The cleaned out years of sludge and made sure that not only the kitchen drain was clean, but did the laundry room and the main line drain as well.  They had to access it from the room, but once they started working the drain was cleared up in under 20 minutes.  Oddly enough the other problems that kept the previous company from fully cleaning the drains never popped up!
Polite, professional and efficient are some of the superlatives that describe the service, but they also made the visit economical and affordable.
I would highly recommend their service!
Nikki D.
Nikki D.
09/07/2016 12:00:00 SA
Western Rooter and Plumbing is an amazing, professional, service that goes above and beyond your expectations.

John instantly replied to my quote request and told me to call at 7am. When I called, I got an appointment the very same day, which was not the case for the competitors. Their prices completely beat out the competition.

My kitchen sink was horribly clogged and Justin fixed it in 2 minutes. Afterwards, he made sure there were no leaks and cleaned up. He was a great conversationalist, very polite, kind, and gave helpful tips on how to make sure it never happened again. He worked overtime and charged me nothing for it. He went out of the way through horrible traffic to get to me. He also hooked me up with a 10% Yelp discount before he left!
Martik H.
Martik H.
4/17/2019
Johnny was amazing and educated. He assess the whole home and fixed the back up in my drains and noticed other issues and fix them all very quickly and professionally thank you again Johnny
Dawna T.
Dawna T.
7/22/2021
Oscar arrived on time prepared with the tools and parts necessary to change our toilet fill valve and replace the leaky outside faucet. Thanks for a job well done!
Su L.
Su L.
12/10/2020 12:00:00 SA
Technicians Oscar and Victor did a great job repairing our leak after talking to John about a prior experience. Thanks John, Oscar and Victor.
Annie Y.
Annie Y.
01/03/2017 12:00:00 SA
We had a leak issue with our tub and my husband called Western Rooter based on reading all the positive yelp reviews! Carlos came out to our house in the time frame scheduled.  He was professional and explained the problem and solutions clearly. Within an hour he got the parts needed and fixed our leak issue! I will use them in the future with any plumbing issues!
Elizabeth Z.
Elizabeth Z.
07/04/2023 12:00:00 SA
Gouged us us to unclog the kitchen sink and install a new faucet (faucet provided by us). We'd used this company during the pandemic when we had an emergency job (on New Year's Eve). At that time, they showed up with two skilled plumbers. They worked fast and did an excellent job. We though it was a good value.  This time for a non-emergency, it was like night and day. The plumber was scheduled to arrive between 11 a.m. and 1 p.m. (I chose this time because I had a 4 p.m. appointment, plenty of time for a simple job, I thought...) He arrived around 1 p.m., and spent about 10 minutes assessing the job, then left for a 45-minute lunch break (Before he left, I reminded him of my 4 p.m. appointment.) He returned and took several more 20-30-minute breaks (??). When I saw how long it was taking, I canceled my appointment. He also sent us out to buy a part that was not needed and we ended up having to return to Home Depot (two unnecessary trips to help him get the simple job done...) When he was done with the sink, he said he'd  install a new shower head in the bathroom for free (this took about 5-10 minutes). He finished after 5 p.m. and charged me $750--. When I looked at the emailed receipt, it had someone else's name and address with a completely different job on it. I called the company: I was sure that the outrageous charge in combination with the wrong receipt was  mistake. The person I spoke with at the company headquarters said the charge was not a mistake and started to explain to me how involved the job of snaking the sink was (that's why it took over four hours!?!?). They ended up refunding me $150, and when they sent the accurate receipt, in included the charge for the shower head installation -- which was supposed to be free. The lessons -- besides never using this company again? 1. Don't assume you'll get good service from a company just because you once did (the technician matters!); 2. Always get an estimate before agreeing to any job; 3. Don't assume the rate you are quoted is the going rate, if you have time, get 2 or 3 estimates. 4. Do your own research, don't blindly trust 5-star ratings.
Ann C.
Ann C.
08/06/2021 12:00:00 SA
Excellent service visit from Justin at western rooter. Very knowledgeable & laid out a clear plan to fix our main line issue. Highly recommend this company.
Paul M.
Paul M.
12/30/2022
Finally a routine service without emergency!!!!!!!  Used Western Rooter in the past to come out at night, raining, and on holidays. Great company service.
Dennis D.
Dennis D.
5/18/2020
I'm very impress with the work that they did. Daniel (associate) did a very good job with my water heater. He was also knowledgeable and answered all my inquires. It was a quick and clean install.
Jacob H.
Jacob H.
7/23/2021
I called western rooter today asking to get a tech out as soon as possible to fix a slow drain in my kitchen sink.  They were able to send out a tech within thirty minutes!

Pablo, the tech came out and diagnosed the problem right away and fixed the slow drain in no time!  

Everything about my experience with western rooter was fast, efficient and did I say fast?!?!

I will be calling them for all my future plumbing needs!
Daniel H.
Daniel H.
06/06/2022 12:00:00 SA
A big thanks to Richie for giving me a fair assessment of a PEX pipe leak behind my water heater in my garage.  He was able to find the leak and give me my options on the repair.  We ended up extending my copper piping to ensure longevity and he even gave me a contact for the drywall repair.  Thanks Western Rooter and Richie for the great work!
Mike L.
Mike L.
1/23/2013
Thanks to YELP we were able to find these guys!

Wife and I heard something abnormal around and under our house.  It sounded like a broken pipe and water was constantly running.  Without hesitation I searched up plumbing on yelp and didn't have to think twice on calling these folks since I saw their 5 stars rating.  They scheduled a gentleman by the name Tony to come out to inspect our problem - given I called around 12pm and they said they'll have someone out to us from 2pm-4pm.  Tony arrived roughly around 2pm as promised and started diagnosing our concern.  He found the loose pipe that was broken underneath our house and fixed the problem within a few hours.  Given it was a little expensive for the repair, I did not regret calling them and I will not hesitate to contact them again for any future repairs.  You get what you pay for and these folks are top notch.  Special thanks to Tony for fixing our problem.
Steven L.
Steven L.
2/26/2020
Awsome staff and service! Very professional if I ever have pluming issues again! their the first I will call. Thanks again John and Omar!!
C M.
C M.
12/24/2015
Decided to change plumbers when I needed two shower stems changed.  I would have given 5 stars but they stumbled a bit.

Was able to get quick appointment.  Cesar showed up.  Because of the depth of my shower stems in the wall, he had to find a tool which wasn't easy.  When found, he broke his tool because it was plastic.

He said he'd get another and have dispatch call for another appt.  

Later next day dispatch called to say that he just apprised her of the details.  She was working on it.  Next day nothing.  Next day (now we are three days later from first attempt) I called her and she apologized and said a new team would come tomorrow, a Saturday but that the labor and parts would be free.  I already had the parts, but the savings was going to be nice if they are successful.

New team showed up -- a father/son duo both named Ruben -- and after a few hours and a trip to a hardware store, they fixed it.  Once everything was in the wall, the cleanup and operation of the new stems is very nice.
Melinda B.
Melinda B.
09/02/2022 12:00:00 SA
Brice was excellent, very calm and knowledgeable. He addressed our main issue with efficiency, and took that time to answer all of our questions with knowledge and care. Would highly recommend.
Robert L.
Robert L.
5/27/2013
Desperately needed a plumber to repair a toilet before the house flooded, western came out quickly and fixed the problem for $90.
The plumber even tried to clean up some of his mess before he left. How thoughtful lol
Ron R.
Ron R.
10/04/2022 12:00:00 SA
I always return to Western Rooter when I have a plumbing issue.  This time they responded expeditiously to address a leak in an 81 year old fresh water supply line.  This time Charles and Arnold did the work and resolved the problem quickly.  As usual they left the work area as clean as they found it.  I am appalled at the cost of copper pipe but what can one do.  I highly recommend these guys.
Genevieve Y.
Genevieve Y.
2/19/2021
Had a major blockage under this old house. Got a service within the hour. Richie Ortiz was our specialist. He was very thorough and accomplished what we needed done. He spent  over two hours and cleaned up all our pipes filled with old grease and sludge and cleaned up very nicely when the job was done. I will never use anyone else. Very very satisfied. He explained the process every step of the way.
Ken C.
Ken C.
12/03/2021 12:00:00 SA
Justin was awesome. Very friendly and knowledgeable. He was able to clear my clog quickly. He was also very considerate to ensure my toilet was not scratched and used another tool to clear the clog. Lastly he inspected my other toilets and calibrated them and they're all now running very smoothly.
Daniel J.
Daniel J.
06/01/2021 12:00:00 SA
Danny and his team did an exceptional job for us. They were willing to come out ASAP to help us address a main pluming issue. The team was extremely efficient and professional, completing the job on time. We really appreciate the great job they did and would highly recommend them to others.
Bill T.
Bill T.
05/05/2021 12:00:00 SA
Both bathrooms blocked up last night and John and one of  his excellent technicians (Omar) got us back in business by 9am. I have been working with Western for the last 2 years with my condo rental, my home, and HOA plumbing problems. All the techs are polite, knowledgeable, and very efficient. I highly recommend them for any of your plumbing needs!
kathryn j.
kathryn j.
07/09/2014 12:00:00 SA
I called late this morning when our downstairs toilet blocked up and they gave me a quote of $100 to snake our sewer line for up to 80 feet to clear the blockage.   I was told a plumber would arrive between 3 and 5pm and promptly at 3:00 Carlos was there.  He was incredibly personable, did a great job, offered a bid for a long term solution and guaranteed the snake work for 90 days.   And yes, it only cost $100!    I couldn't be more pleased with this professional service!
monica L.
monica L.
12/29/2021
Loved their service. Fast responses and quick services. Jared is really professional and also fast. He saved our kitchen and gave us good tips for an upgraded valve. Thank you Jared for an exceptional professional service.
Tiffany N.
Tiffany N.
04/07/2016 12:00:00 SA
Great customer service. No answering machine... a live person picks up and she is pretty pleasant to speak to - not an apathetic call center.

Last time we used them was the first time. We had some toilet pipe leaks in our office as well as pipe leaks under our breakroom sink. Someone came out the same day, fixed it, and invoiced us an amazing price. I was more than happy to pay.

Today is the second time I had to call them for a different restroom in our facility but I feel really confident with them. They are sending someone house in the next three hours. Amazing! So amazing with the customer service and job performed that I had to Yelp it right away before I forget.
Twenty T.
Twenty T.
06/11/2016 12:00:00 SA
Couldn't ask for more.  Called on a Saturday for a same day service call.  My toilet lost its flush.  They provided a 2 hour window and since they were running late called to inform me of the delay.  The technician (Justin) arrived and quickly assessed the problem as built up mineral deposits in jet at the bottom of the bowl.  Quick, inexpensive fix due to their expertise.  Will definitely call them again.
Sharon V.
Sharon V.
4/28/2019
A pipe in our attic sprung a leak on a Sunday.  Daniel came quickly and repaired the problem, preventing any major damage to our ceiling.  Great service, we highly recommend Western Rooter.
Aparecida H.
Aparecida H.
11/23/2016
After having two companies try to fix the leaking issue in our house, I have to say that they don't even come close to Western. Western Rooter exceeded all of our expectations. Me and my family are very satisfied with the service provided by Adam Amador the technician assigned to the case. For the diagnostic he was very quick to know what the problem was and described to us in detail what needed to be fixed. He even could tell where the connections were and didn't use much special apparatus. He answered all of our questions and gave us the correct estimate that includes everything unlike other companies that try to rob your money without telling the correct cost then later adding additional or extra charges at the time of fixing.

The job was done in less than two days with one full day Adam and his partner spent repiping everything. They are hard working and honest individuals who took their time getting the job done and cleaned up everything after the job. Adam even let us know if he was going to be late or what time we should expect him to come by. Very courteous demeanor, superb customer service and high professionalism. Now the issue has finally been fixed and we are very pleased with the results. In terms of setting and scheduling inspections the office staff is also very helpful and attentive to your questions or concerns. I highly recommend Western Rooter for your plumbing needs and Adam for the service. There is also 10 years warranty with this company which other companies don't offer.
Hiro C.
Hiro C.
11/11/2022 12:00:00 SA
We discovered a slight gas leak from the gas pipe in the kitchen inside the wall. I reached out Western Rooter and one more company for the estimate.

Christian from Western Rooter came out on time with advanced text notification and call, and his approach to fix the issue was very smart with almost 50% cheaper than the quote the other company gave us.

He was able to fix everything on the same day with very minimum damage to the house/wall and I can't thank enough for their effort!

Booking with them is always easy and fairly quick. 100% recommend!
Aida D.
Aida D.
3/15/2015
I phoned Western Rooter on a sunday morning because of blockage of a kitchen sink.  I was quoted a price which is reasonable for a weekend rate.  i received a call back from the office informing me that a plumber would be there between 10 and 11 a.m.  A young man by the name of Justin G.  showed up at around 10:30 a.m within the window.  He was quite thorough and had all the right equipments to do the job.  I would say that he was punctual, courteous and professional.
James T.
James T.
1/21/2022
My main broke close to the water meter at the curb. Western Rooter sent somebody out within 4 hours. The worker was knowledgeable and efficient and they got the job fixed in short order. The work was clean and neat. He also cleaned up the area after. The price was good for an emergency repair.
Melissa G.
Melissa G.
10/11/2013 12:00:00 SA
Found Western Rooter here on Yelp thanks to yalls great reviews.  Sprang many leaks and desperately needed someone to come and take a look at the hot mess.  Called and Renee on the phone was super helpful, super quick, and super sympathetic (think: poopy baby while trying to balance the phone on my shoulder. Wasn't the best day I've had as a mom).  They were here super soon after and even respected the sign up on our door (not to ring the doorbell, but knock due to the napping baby).  They were in & out, leak stopped, and not too bad a price.  
Thanks for the help!
Cate G.
Cate G.
09/03/2015 12:00:00 SA
We scheduled an appointment to have sink faucet reorganized. Billed for $90 service call. The service person suggested many unnecessary work. I turned him away and hired someone else that's more qualify for the work. A total waste of time. Will not recommend this company.
Rebecca M.
Rebecca M.
04/02/2022 12:00:00 SA
Western Rooter is fantastic! We called at 11:45am and they were here by 12:30! Justin came out and tested our toilet and luckily it seemed like the clog had passed. He kept checking it and it ended up passing! We appreciate Western Rooters quick response and thorough checking of our toilet! We will definitely go with them again if we have any other issues!
Ryan F.
Ryan F.
7/17/2023
I can't say enough positive things about Western Rooter. We moved to Monrovia from Burbank earlier this year and acquired a house with lots of deferred plumbing maintenance.

We had a great plumber in Burbank who was honest to a fault and very efficient. The prospect that we would find that again seemed unlikely, but I was wrong!

In February Vinny came out to fix a separating sewer line, install an earthquake shutoff for our gas line, replace a shower valve and make several other small repairs. Vinny was very friendly and did a great job in explaining all our options for the repairs. He also helped us identify the shower valve we were replacing so we could make sure the trim of the replacement matched our other bathrooms. Derrick also assisted on the sewer line and was very helpful.

As we found new plumbing issues, Alberto and Carlos came out over the last few days to change out a leaking kitchen faucet, move a gas valve (whose placement prevented a kitchen drawer from closing) and fix a bath drain. Both Alberto and Carlos were friendly and efficient, and just really reinforced what great technicians Western Rooter has.

There is something very relieving about knowing that you can call a company that will do a quality job for a fair price. I would not hesitate to recommend Western Rooter and call them again in the future.
Jon J.
Jon J.
12/06/2022 12:00:00 SA
Tony has been taking care of our home for years. Always upfront and reasonable. Explains costs and tries to advise of possible problems. He contacts you if on time or late. Highly recommend.
Sky H.
Sky H.
3/25/2013
My review will be a comparison between the service I got from Western Rooter with a company i hired earlier. I got a backed up toilet and bath tub on Sat, called a different company, they came, used a snake on the toilet. After the guy left, I still have backed up toilet and bath tub. Called the company again and again, but suddenly they couldn't answer the phone even though they have 24/7 service.
So I learned my lesson and did a good study on line, found out that Western Rooter is the best rating company  on Yelp. I called them on Sun. The Receptionist I spoke with was very nice, understanding and professional. She said my problem would be the main line. I got scheduled for an appt in the morning of Mon, 1 hour window. Mike-the owner showed up on time as promised. He's a very nice person, explained to me everything and very patient when i asked questions. He started working and got the work done.
What happened afterward is what would earn them 10 stars from me. After Mike left, i found out that even the back toilet also clogged (never mentioned  it to Mike because we almost never used it). Mike came back quickly, cleaned it without charging me anything extra.
Mike also reminded me that I have a 90 days warranty.
What more could I ask?
I highly recommend this company. And I'm not the only one who does. Mike shows me their Angie's list award sticker on the back of his van, and you could tell by reading the 5 stars reviews on Yelp
I would not hesitate to use them again. Great company with great people and great service. You saved my day
Christi C.
Christi C.
8/20/2017
Had my laundry line back up on Sunday.  Homar came out within 2 hours and had the line unclogged quickly.  He even cleaned up behind the washer and dryer before moving them back in place.  I was expecting the cost to be double of what I actually paid because of Sunday service.  Will definately be calling Western Rooter next time I need a plumber!
C K.
C K.
05/02/2016 12:00:00 SA
I almost never write reviews, but I got such good service that I felt compelled to write one.  I had blockage in my home with a pipe under the slab being a possible culprit.  I called a company in my neighborhood (Option One).  They ran the camera and the hydrojet and overcharged me on that.  Then they scared the living daylights out of me by telling me that I have a cracked pipe which will certainly break if they were to hydrojet or in due time anyway.  Their recommendation?  Break the marble floor tiles and a big portion of the wall.  Price $7,700 (at the very least); plus more depending on what they find.  I was quite distraught with the prospect of the cost and (more importantly) the damage to the house.  
As usual, I wanted a second opinion, and was willing to risk another $600 or so for that before I went with the Option One solution.  This time I did extensive research, and found Western Rooter.  Their website impressed me, and so did all the reviews.  It is also the only plumbing company that lists its prices for everything on its website, which gave me reassurance.  No bargaining or games.  So, I was even willing to pay $40 extra for their visit because I am out of their local service area.  
And, I am so glad I did that.  Homar (pronounced Omar) from the company came by my home, worked for 4 hours and charged me $350 or so.  And, it was all upfront and fair pricing; and no hidden charges.  
Problem fixed!  He did not try to push anything aggressively or offer special promotions.  
In conclusion, I HIGHLY RECOMMEND this company to anyone (even outside their service area, if you have a big job and you don't want to get fleeced).  This is a long review, but I wanted to write this, because I want companies like this and individuals like Homar acknowledged for the honest service they provide, especially in an industry like this.  If Yelp allows you to contact me, feel free to contact me, so you know that this is a genuine review.
Allen S.
Allen S.
02/05/2020 12:00:00 SA
Ryan was great and took care of all my issues at the house. There was no hot water in the master. He had the parts in his work van and even gave me a discount. He even replaced a exterior hose bib with a new stop drip. Thanks for the service
Eric T.
Eric T.
06/10/2016 12:00:00 SA
My water heater decided to break right after we bring our 1 week old baby home so I called Western as they're my go-to resource for all things plumbing. I called around 9am and was told someone will show up between 10-12am and right around 10:30am, Carlos and his crew showed up.

I've used Western many times so I know the folks that work there but I haven't met Carlos before but was impressed by his knowledge and professionalism even though he's probably one of the younger ones there.

Long story short, Carlos and his guy ordered a water heater for me (told me everything about it, and why so I'm comfortable with it), pull out the old one and in goes the new one. Connected everything and even helped me adjust the water pressure at my house so it's a bit stronger while checking out my bathroom sprinkler to see if he can make it stronger as I had some questions about why it's not coming out as strong.

Everything was done in less than 2 hours if you don't count waiting for the water heater delivery but I know a water heater usually lasts 8-12 years so I want to make sure I don't go cheapo on it and have it come back to haunt me, we're back in business with hot water running and even better water pressure than ever!

I highly recommend Western Rooter, they will make sure that customer satisfaction is number one, even jobs before I had done that had gone a week over the 1 year warranty they came and helped repaired it with no cost. Trust these guys, they stand behind their work and they will tell you straight up on everything, the workmanship is tops, thank you Carlos and the crew at Western!
Jason V.
Jason V.
2/24/2018
Called Western Rooter to snake my house main line due water overflow.  The service person, Rene S., who came was extremely professional and polite.  He did a thorough job and I'm very satisfied with the job. Would definitely refer Western Rooter for those who are looking to have such service.
Agner C.
Agner C.
01/06/2018 12:00:00 SA
Called Western Rooter on a Saturday to clear a clogged kitchen sink drain. Justin showed up within an hour and he's very professional, knowledgeable, courteous and polite. Most of all he fixed the problem. Price is reasonable and we'll definitely use them again.
Carlos R.
Carlos R.
9/14/2014
Moved into a new house and found the washer line was leaking.  Needed someone to come right away on a Sunday and found these guys.  Stephanie was helpful on the phone and Carlos showed up on time and took care of the leak.  Can't ask for better service, helped us ease the stress of moving and dealing with the random sh*# that comes up!
Persnickety P.
Persnickety P.
04/09/2022 12:00:00 SA
My tech came out before the window allotted and worked my sink into submission.  Turns out the wife and daughter send more hair down the sink than previously believed. The service was fast on a last minute call and sorted out in within minutes.  Tech was a complete pro and even cleaned up the residual grossness.  I highly recommend you give these guys a call when in a jam.
Emily W.
Emily W.
4/25/2015
Western router was amazing! For three days we have had a main line sewer stoppage. We called another company based on radio commercials and the emergency late night fee was more than we could afford so we arrange to have them come out the next day. They gave us a five hour window to wait at home in hopes that they could come by sometime in that time. The first person couldn't fix it they run out a manager and they couldn't fix it and their solution was that for $5800 they could tear up our pattio and access the sewer line. We said no thank you and called Western Router based on yelp reviews. We called at 4:30 in the afternoon and two guys were here by 5:30 and fixed the problem in less than 30 minutes. They were kind, courteous and efficient. I highly recommend this company.
Toni L.
Toni L.
01/04/2022 12:00:00 SA
Our tankless water heater died on Christmas Eve.  I called Western Rooter at the recommendation of a friend who also had a tankless water heater.  He highly recommended them.  Now I know why.  They came out on Monday after Christmas, diagnosed the problem, gave me a great quote for a new water heater including the installation, and were able to start the next day.  Daniel and Leo came to our home on Tuesday morning and got right to work.  Daniel explained everything and patiently and thoroughly answered all of my questions. When they were done, they cleaned up what little mess they'd made and left my garage in better shape than when they arrived.  I was very happy with the service and plan to have them perform the annual service for the water heater to keep it working optimally. They were very polite, professional and knowledgeable, did a fantastic job and I highly recommend them.
Amy I.
Amy I.
6/18/2020
Richie Ortiz did an excellent job fixing our leaking toilet. He responded promptly and worked efficiently. He also did a good job of answering my questions and he did a careful assessment before proceeding with any work.
Vero H.
Vero H.
07/02/2023 12:00:00 SA
Our tenets had a bathroom sink leak and called talked to Patty and she was very helpful and was able to send out wise sorry if I dispelled his name but he got the job done thank you again!! So recommend.
Natasha M.
Natasha M.
3/30/2023
Fabulous! Trustworthy, efficient, reliable. Work well with condominium complexities. Very  happy with work!
Kathy P.
Kathy P.
6/18/2023
Mainline problem, call promptly handled. Tech Sal was outstanding.
I have used Western Rooter before and continue to be very satisfied.
Mindi W.
Mindi W.
4/17/2022
I have never been so offended by a lack of work ethic than I was this weekend. At 8:30 Sat night the 1st call came in from an apartment that the tub was backing up and toilets wouldn't flush. One by one to a total of what ended up being 7 units went down with zero bathroom plumbing available. Allow me to save you valuable time and a hard learned lesson from this weekend. The amount of falsely advertised 24/7 service amongst plumbers, in particular, is horrifying. Plumber 1 said they could mosey on over on Monday. #2 said they could show up the next afternoon. #3 accepted the job and ghosted. 

All praise and glory goes to Western Rooter who professionally called me back in a timely fashion and identified the issue over the phone with what actually resembled joy in her heart. I then received a call from Arnold who had an indepth conversation with me to get even more information and an idea of what to expect. Arnold and Chuck obliged me by actually showing up very soon after and getting to work being incredibly thorough AND friendly AND happy to help. Not only were they friendly with me but also the residents that had been dealing with this. There was not a trace of evidence left that we'd had any plumbing emergencies within 2 hours of their arrival. Stop wasting your time with these other poser plumbers. Make Western Rooter your #1 call for your plumbing needs!
Katherine L.
Katherine L.
06/07/2021 12:00:00 SA
We were having a swim party in our yard and woke up the morning of the party to all of our first floor toilets and the tub stopped up.... Yuk!
I called our plumber but he was going to a wedding. He recommended three other plumbing companies... only Western Rooter answered and was able to send someone right away. Unfortunately, he had some trouble and the issue was not cleared up before our party. Luckily, we had another bathroom we could use over the Memorial Day weekend. We had our usual plumber over on the Tuesday morning for advice and then we called Western Rooter and they came back before lunch on Tuesday. By Wednesday afternoon, we had a new liner put in our extremely old line, some new piping put in to connect to the sewer system, the very deep hole refilled, the grass put back over the area, all cleaned up and the grass watered. After a rocky start on Friday (to be fair it was a very stressful morning for us all trying to make decisions as guests were due at 11!), everything was handled quite well by Mark and his crew from then on. The crew members were all very polite and hard working. In the end, we are pleased with the outcome. It is a relief to know that we have a solid upgrade to our system. Thank you Western Rooter!
Robert V.
Robert V.
07/11/2011 12:00:00 SA
I do commercial plumbing for a living and I use these guys for sewer work. An older neighbor had an issue recently and I had these guys out to clear a mainline stoppage for him. John came out, did an awesome job clearing the line, and the bill was what they quoted. Prompt polite service. Ask for John.
Jack W.
Jack W.
12/03/2020 12:00:00 SA
Peace of mind-- that's what you get with these guys. In my past dealings with plumbers, you never know what you're going to get. One guy may quote you 3x more than the next guy, and you're really left to trust that they aren't scamming you.

It's been a rough 2020 so far, and I had my second major plumbing issue occur-- this time for a main sewer line replacement. Western Rooter is not the cheapest, let's start there, but you know what? They're legit, reliable, and honest, and the premium is worth it (not the most expensive either).

Jared and Jacob came over and replaced my main sewer line and showed up with a positive attitude. My pet peeve is when a service provider gives you a 4 hour window of when they'll show up, and still show up an hour late-- this seems to happen to me all the time.  That didn't happen with this team, they were Johnny on the spot, showing up right at the early part of the window!

They respected all the COVID protocol and wore masks and shoe covers every Time they entered the house.  Once the job was done, they showed me before and after pics and thoroughly tested to make sure everything was functioning.

I'd highly recommend these guys, and props to Western Rooter for hiring not just good plumbers, but more importantly, good guys!
Sherman L.
Sherman L.
7/15/2022
Our sewer line sprung a leak and the odor into our house was horrendous.  We called a local plumbing company and they said that it would be a week before they could help us.  A week?

We called Western Rooter and they came out immediately within two hours.  Ruben analyzed the situation and left to get a crew and was back in a short period of time.   There was no access hatch to run a camera to find out if there were roots blocking the main line.

By the end of day one, they had dug the line to the outside of the house in order to expose the line since they couldn't put their camera in to understand what caused the line to rupture.  Before they left, they were able to replace the broken section under the house, purged the waste water to the street and reconnected the line so we could use our plumbing.  They returned the next day and had to dig a separate hole all the main street connection.  This required them to expose the connection to the street within my courtyard.  They had to remove pavers and plants to expose the pipe.

They fixed the issue which was a broken connection to the main line and installed an access so anyone can put a camera for analysis.  

Ruben and RJ were extremely courteous and informed  us of every step of the repair.  By the time everything was done, it looked like no one had touched the ground.  They replaced the pavers after filling in the courtyard hole and replaced all of the plants.  It was an incredibly professional job.  

I highly recommend Western Rooter for all plumbing needs.
Dina A.
Dina A.
6/23/2021
Mark is the best. He was on time, very courteous explained every step. I highly recommend.
MarQo D.
MarQo D.
6/14/2018
First time I had to call for plumbing service for shower drainage. I was online in the early AM and came across WRP on google and reviews were off the charts. I read almost all of the reviews and nothing but 5 star reviews from people and so I thought I would try them out. I visited 5 other websites and nothing compared to their prices, very fair and unbeatable. Omar was my tech and he was on time, very friendly and courteous. After the job he even cleaned up the area he had worked around. Stand up guy. Thanks Omar! If you guys need service these guys I would recommend 110%...Thanks WRP
Jesse P.
Jesse P.
4/28/2023
We had a great experience with Western Rooter and everyone involved from our specialist Omar and his team, to Susan in billing and everyone in the office. We found Western Rooter on Yelp and called them for a second opinion for a main line blockage and pipe replacement (So glad they service the Upland area!). The estimate we got was clear and more informative that the others we received. The price was reasonable and WR even had good financing options that worked for us. The day of installment the team showed up early, worked late after the sun went down and was able to get the project done in 1 day (absolutely incredible). Our job required city permits for breaking up and replacing a section of our sidewalk, and Western Rooter worked with the city of Upland and streamlined the process for us. Thank you immensely to everyone at Western Rooter for all your help and making a stressful situation run smoothly. It sounds like Omar met several of our inquisitive neighbors during the long day he was working in our yard, but for any neighbors he hasn't yet met we will be recommending Western Rooter :)

Work that was done:
- tree root removal under the sidewalk that was causing the pipe to tent up and created standing water in the pipes, which ultimately lead to the mainline blockage
- burst new pipe line back to the house to replace old clay pipes that were out of alignment
- cleaned the cast iron pipes out to the city line and used a liner to keep their integrity and increase longevity
- they dug three holes and replaced the section of grass they dug up in the front yard and several weeks post work the grass is growing back just fine.
Robert B.
Robert B.
6/23/2017
Made a call to these plumbers because of a broken hot water heater pump timer - was 25 years old, and not sure if a plumber or an electrician was needed. Ruban Hernandez and his side kick, Homar show up right when they said they would, ring the door bell and politely introduce themselves - a first for me with a plumber!!  After professionally assessing the problem, I decide to show them 2 other issues involving clean outs, one of a pipe that has been a problem for years in a drain outside - these two retrieve this trailer with a bazillion PSI machine and a new timer apparatus, and quickly and professionally go about fixing and solving each of the issues we presented to them. Then the real kicker - the company has accounts for its customers - open it and they bill you like real professionals - no more contractor mentality - call out contractor, do job, hand out for a check.  We now will be billed and pay it whatever way we choose in a reasonable business-like manner.  A very professional group - thanks for helping out today.
Leni F.
Leni F.
02/04/2016 12:00:00 SA
I've been using Western Rooter (WR) for years. They never disappoint. They are thorough, efficient, and fair with their pricing. Homar was the representative this time. He worked tirelessly to clear a  drain in a quirky old house kitchen and even scrubbed the sink while he ran the water to see if everything was working! He was patient, pleasant, & explained what he was doing so there would be no surprises... Thank you, Homar, and once again, thank you WR...
Danny M.
Danny M.
1/18/2021
Would like to say that this Company is the best Plumbing Company I have ever dealt with!! Besides their awesome technicians and professional office staff no job is to small!!! I  moved from the valley some time ago after retirement.  I  had a very good relationship with this company and have to this day kept in touch.  I now live up by the Great Lakes and live in a area somewhat prone to tornadoes so we have  basements.  Long story short, I had a problem with my water heater and contacted John B. for some technical advice.  He figured my problem out over the phone!! So,  because my water heater was still working but who knew for how long....I decided to have a back up on hand. After having problems trying to find a replacement,  I again talked to John B. to try and find a suitable replacement.  John said let me research the specs on the old one and I will call you tomorrow.   John B. called me and told me he could get me a replacement drop shipped to my house.  And he meant it,  it arrived today and will work out perfectly when the old one dies out. I have never in my life expected to be able to call a company in So California and have them take care of my Plumbing problems all the way in Wisconsin!!! Now that is customer service!!!! Thank You John B. And thank you Western Rooter!!!! I  highly recommend this company for all your plumbing needs!!!
Heidy A.
Heidy A.
5/26/2022
Couldn't have asked for better service. From the moment I called they said they could squeeze me in. They called me to let me know they were running a little behind. When Parke showed up, he was prepared with proper tools and knowledge. My clogged sink was handled in no time. Thank you!
Mako Y.
Mako Y.
9/26/2019
Our kitchen sink clogged on Friday. Called our previous  plumber who said he couldn't come out until Monday. Decided to try western Rooter & plumbing based on the great reviews. Called Saturday morning, Pablo Soto arrived at 1 pm the same day to unclog our kitchen sink. Service  was exceptional and at a very reasonable price. I give western Rooter Plumbing the highest recommendation!!! Pablo truly went above and beyond. Thank you! We will definitely use them again.

Called western Rooter Plumbing for a second time because our refrigerator was leaking. Omar came that day and diagnosed the problem quickly. It ended up not being a plumbing issue but an appliance issue. Omar referred me to he right repair person for the job. He was honest and extremely helpful! Didn't even charge me for the visit. Again, extremely pleased with professional service that western Rooter Plumbing provides. Best plumbing company around!
Inma C.
Inma C.
04/08/2020 12:00:00 SA
Amazing! Justin and George arrived on time and were very knowledgeable. They guessed exactly what the problem was with our leaks from the minute they got to our house. It was fixed in less than 1 hour and we couldn't be happier with their service. I wouldn't call anyone else moving forward.
Huy L.
Huy L.
03/03/2013 12:00:00 SA
Western rooter & plumbing is the best!

We had a main drain line blockage that caused almost ever drain in the house to back up. This company came highly recommended by a home association board member. Gave them a call at 12 am and scheduled an appointment the same day but at 10 am. Plumbing specialist Danny Maldonado showed up at 7 am, when I asked why are you he is here so early, he replied I thought it was an emergency since the call was made last night at 12 am so I decided to come early Danny was very polite and professional. He had found and fixed the problem in under 20 minutes. Keep in mind that this is SATURDAY morning. I would highly recommend western rooter to anybody that has plumbing issues and would like to thank danny maldonado for his services.

Thanks again Danny and western rooter.
Peyton R.
Peyton R.
02/10/2021 12:00:00 SA
John Bottala from Western Rooter Arcadia is amazing! He is very friendly, helpful, and responsive. SERVPRO of Glendora/San Dimas refers jobs to John daily because we trust his excellent attention to detail and attentiveness. Big or small jobs, John's team always does a great job and I'd happily recommend them!
Anna H.
Anna H.
09/04/2022 12:00:00 SA
Called and they sent someone over the same day.  They texted me the approximate appointment time too. Our technician Arnold was friendly and knowledgeable. He unplugged my drain and checked all the drains in the house. Will definitely use them again!!!! Five stzrs!!
Clement C.
Clement C.
9/26/2020
I am very satisfied with their service.   The plumber, Tony Bernal, was so thoughtful to his customers.   I had several issues in kitchen and different bathrooms.   Unlike other plumbing company, without looking into it  carefully, they just suggested to replace the whole sets of faucets.   Tony took the time to see if any parts of the systems could be replaced.   And indeed, he saved me lots of money.   I will definitely use their service again in the future.
Dave J.
Dave J.
7/28/2020
We just had Ricky and Richie repair a bad pipe in our kitchen wall.
AWESOME job guys. Fast and precise work.
Thank you very much.
Davej
La Verne
Tiffany P.
Tiffany P.
7/16/2022
These guys were so awesome and accommodating when giving me an estimate, and then again when replacing my tankless water heater. The price in the quote was clear. I supplied my own water heater and the 2 plumbers got an extra $400 worth of parts. Overall the price was reasonable. They got it done within about 5 hours!
Pradip S.
Pradip S.
10/06/2021 12:00:00 SA
He technician was able to diagnose the problem and made multiple attempts to resolve the problem with simple techniques.
Mark W.
Mark W.
3/22/2022
Phoned Western Rooter for a slow toilet in the morning.  they came out same day and the Tech Omar was on time and courteous along with being Honest. I am a contractor myself and plumbing is not my thing but the way he approached situation was very professional as he found a tree root problem Being the culprit of my slow toilet.  Omar worked hard and pulled some roots out and reassembled and Now it's working again .  Good ol fashioned work ethic that's hard to find.
Rose N.
Rose N.
4/16/2023
Mitch was a very professional and honest guy.  He is also a knowledgeable plumber with good work ethics.  He would give you the best and honest advices as if he was working at his own home.  I got a notice from the Gas Company that the gas pine needed to be inspected as soon as possible and immediate actions were recommended.  When Mitch came, after carefully looked at the pipe and cleaned up the dirts accumulated from the recent rains, Mitch told me that the pipe is still in a good and safe condition.  I could wait for at least another year or so to have it inspected again and replaced if needed.  I trusted Mitch and decided to wait so I could defer my few thousands of dollars expense for another year.  He also gave me a mini lesson on how these pipes work, which I was really grateful for. This was my second time using the service from the company and Mitch also worked on the first service.  I have referred Mitch to a few friends and would recommend anyone to use the service from this company and ask Mitch for a free quote.  I am  so happy to find a good and trustworthy plumbing service that is close to home.
Charlie C.
Charlie C.
8/24/2022
Our water heater was leaking and due to circumstances we needed to resolve the issue right away. I called Western Rooter and they sent someone shortly after to give an assessment of the problem and how to solve the problem. Within a few hours our water heater was replaced. Thank you for your hard work!
Bill B.
Bill B.
8/29/2019
Yesterday I messaged Western Rooter through Yelp; after several messages Adam called about my hot water problem. He walked me through some diagnostics and when we were unable to resolve this the technician was assigned to me first thing the following morning. Charlie visited today and was on time. He performed several steps as part of the resolution process.  This did not resolve my problem he went ahead and performed a de-scale procedure. After 45 minutes and some additional testing my problem was completely resolved. I am thrilled to have hot water back. The representatives of this company that I spoke with are professional caring and provided great value!! They took the time to explain in detail each step of the process.

An update to my earlier review after my homeowner inspection visit this morning. The home inspector found a leak from the dishwasher into the compartment below the kitchen faucet. I immediately called your company and messaged them through Yelp and Tony the supervisor visited by my hime within two hours that's impressive!  After some observation and testing he found one issue that was causing a number of other concerns.  He explained to me in detail what was happening and began to resolve the concern. After the resolution we ran a full cycle of the dishwasher to ensure that everything was working fine and there were no leaks!  I highly recommend this company their professionalism and their prompt arrival are the best I've ever experienced. Their team members are professional and courteous
Soph F.
Soph F.
08/08/2023 12:00:00 SA
I would give Western Rooter 10 stars if I could. I had a pipe leak and was without water for a week. Ricky and his team came and replaced my 50+ year old galvanized pipes with copper. I decided to replace pipes from the meter into the house. All the staff were professional, knowledgeable, responsive, and courteous. They also kept the workplace clean! What a dream team.  Thank you for the excellent job. Highly recommend!
Lena W.
Lena W.
09/04/2021 12:00:00 SA
So first off I've used this company three times for my grandma. She lives with her sister, but neither of them have a clue about plumbing. Unfortunately she's been ripped off by other professionals more than once. The first time I used to this company was for a clogged kitchen sink (which I watched him work with scrutiny), overall good work nice guy. Second time was for a new garbage disposal, again I liked the plumber they sent out and really liked his work. Third time, I couldn't be there to watch the plumber work (to fix a shower drain), but I felt confident in this company and their previous work. My grandma LOVED the plumber they sent over. She was literally praising him for the next week saying how this gentleman took the time to explain what he was doing. When I got home and double checked the work, I was not disappointed. I'm glad I can send this company over to fix whatever plumbing issues she might have with worrying she's going to get ripped off!
Linda L.
Linda L.
11/16/2013
Showed up 30 minutes after I called them. Super fast service.  They were able to identify the problem and fix the problem within 30 minutes.
Cheri C.
Cheri C.
2/16/2022
My it was taking a long time for hot water to come through, I needed a honest, dependable company (no more independent plumbers or small time companies) I found Western, gave them a call, the office assistant made an appointment for someone to come out, Oscar came out, looked at my water heater & determined that I did need a new one! We discussed pricing- & agreed! He left went to pickup water heater & other materials, came back & finished the job!!! He was very professional, cleaned out water heater storage closet, I was concerned because water flow in kitchen wasn't full force & he showed me how to take off nozzle & clean out sediment & water started flowing great!  It's so important to find a reliable & honest plumbing company and I've finally found one that I'll use forever!  Customer service means everything to me, even if I have to pay a little more!!!
Mr. Rudy J.
Mr. Rudy J.
5/26/2021
Josh Mendez is one of Western Rooter's best techs. He's friendly and honest, and shows you what the problem is with photos and a clear description so you know exactly what needs to be done. He does the work authorized professionally with his team, and then shows you the completed work and any damaged pipes removed. Josh is trustworthy and reliable and I highly recommend him.

Rudy S.
Matthew S.
Matthew S.
9/13/2016
John B was just the best!  He showed up early, didn't up-sell (like the others) and just exceeded my expectations - all around.  I recommend this company.  I received four quotes via the Yelp quote request feature and it worked for me. Use John B.  Excellent and he left my place clean and I paid hundreds less that the Sketchy Home Depot contractor. First rate!
Navi R.
Navi R.
1/18/2023
We have been using plumbing services by Western Rooter for over 10 year. Today we had a reverse osmosis machine from Costco Installed.  Daniel came on time. He explain what needed. We took his advice to replace under the sink pipes.  He was professional and courteous.  Job was well done and he cleaned up work area.  Prices were fair.   Thanks  Daniel.
Ka W.
Ka W.
1/14/2023
We had a clogged pipeline situation in the patio recently that caused flooding in the patio late at night. Jared from Western rooter arrived at 10:30pm, it was dark and pouring rained, Jared was able to temporarily fix the issue that night but he notified us that he had to come back with a more powerful machine to fix the root cause of the issue (other plumbers may not have been this thorough and left for another job). Jared came back again with Carlos, they were able to take a big chuck of tree roots inside the pipeline (at least 4 foot long!). Knowing that there would be another storm coming the next day, they stayed until 1am to fix the broken pipeline to ensure our place wouldn't be flooded. Jared is amazing and definitely professional. I highly recommend Western Rooter/Jared to anyone.
Mark B.
Mark B.
7/22/2022
I got late night texts from two tenants with stopped drains. WR fixed them by mid morning.  My residents are happy and I'm happy.
John A.
John A.
8/20/2023
Had a gas leak from our floor heater and needed an emergent fix. They came to us right away and fixed our gas leak and found a second gas leak at our dryer during a pressure test. Couldn't apperciate them more for handling everything right away. Great customer service.
Pyrin L.
Pyrin L.
11/04/2014 12:00:00 SA
6:30 a.m.:  Shower doesn't drain ... then toilet doesn't flush ... don't panic it's just a coincidence ...
6:45 a.m.:  Other unused toilet begins to gush water out the base ... oh crud...
7:00 a.m.:  Unused bathtub begins to backup while I'm on the phone calling off work due to imminent flood ...
7:10 a.m.: After calling county sewage people to check that, I called another rooter company (just because I like TAPS) but they can't make it for 5 or more hours ... by which time I will need to call my homeowner's insurance company due to water damage for the third time in as many months.
7:15 a.m.:  I call Western Rooter who will get someone here before 9 .. OK, better.  I get out more towels and we stuff a wad of Crisco into the base of the toilet.
8:00 a.m.:  Western is already here

Ok, the city sewage started the problem but our tree root issue was so bad that their equipment got fouled up in it for a couple of hours.  Our guy, Manny and the owner took care of everything without even audible swearing.  Everything got fixed and is better than before and the bill didn't make me swear either.
Charlene C.
Charlene C.
10/19/2019
I called today and someone came that couldn't speak English very well and didn't understand English well either, the worker stated that my sink in my bathroom would be very hard to fix very complicated to get to the parts that needed repair. The worker stated that the sink trap and a filter needed replacement and it would take him two hours to repair at $90/hrs plus parts for a total of $240.00 meaning the labor would be $180.00 and the parts would be $60.00. So, my son and I wanted to discuss the price as my son said it was way to much and said that what he, the plumber said was wrong wasn't. My son had already looked at it and found the problem but didn't have time to fix. We ask the plumber to step out so that we could talk and instead the plumber left, I called the office back letting them know what happened plumber was called back and was asked again to show what was wrong with the sink and plumber was noted to be hesitant with his answer. Anyway, the price had gone up with the plumber stating that he had been at my home for an hour when he had only been at my house for maybe 15-20mins tops $300.00 so my son took the pipe off I went to hardware store purchased the part for $7.65 my son had it on in 10mins or less. Thank you son.  I've used this company for years at least 10 years and never had such bad service. SHAME ON YOU.
Margaret L.
Margaret L.
12/17/2014
I had a very slow patio drain that could have threatened my living room if it did not drain right.  I contacted Western Rooter this past week, as based upon their Yelp reviews.  My problem was due to some massive tree root damage. The crew that came out (Justin, Omar, John and Manual) were able to evaluate the situation, gave me several options, with cost estimates, did the repair and left my patio area very clean.  The work was done over two and half days and, through out the whole time, Justin and Omar kept me apprised of what they were doing.

They did a great job and I consider them now my plumber of choice.
Johnny L.
Johnny L.
06/12/2020 12:00:00 SA
Great service and affordable costs for a leak detection and temporary repair. Unfortunately the repair only lasted for a few days we reached out to another company to have the whole house repiped.
Judy S.
Judy S.
08/08/2019 12:00:00 SA
Had several HUGE plumbing disasters and several minor things - turns out Western Rooter has the people, the equipment, and the commitment for the entire range.
A few days ago I discovered water in the basement which meant flooding somewhere - turned out a broken connection in a 70 year old pipe buried 5-6 feet underground.
Up rode Homar........got out of his truck, , boots on, shovel on his shoulder and went to work.  just like that.  as he discovered the source, and as he developed a plan he came and got me - lol even laid my outdoor sandals out on the porch so we wouldn't waste a minute of water...fixed to get through the weekend, returned on Monday with a partner to finish up but then discovered a similar problem a few feet away, laid out my sandals, showed me the problem, projected the possibility of two long repipes - came and got me, I put my sandals on, and he said GOOD NEWS .  no horrific repipe required  that day.  Homar never lost good cheer, never left me wondering, never quit, or slowed down.....
But a repipe  will have to be done at some point and you can bet its Western Rooter and Homar and his bud....
Arlene A.
Arlene A.
2/25/2020
We've had Western Rooter at our house twice. Each time we were blown away with their service. The office staff was friendly and provided accurate time windows. They sent Flaco to our home for an emergency call, we had two leaky angle stops. He came and fixed the problem with no issue.
Homar was at our house for a kitchen sink clog and found a major issue. We were terrified at first but Homar and the kind office staff walked us through the process and put us at ease. Thank you Western Rooter for all of your help! You will be our go-to plumber and rooters from now on!
Devin S.
Devin S.
7/23/2018
Called late on Sunday night to get a problem with my sewage and they came out right away to try to get things fixed. It turned out to be a little more complicated than we initially thought, so they had to finish up the following day. They are very friendly, upfront and efficient. Would recommend! Thank you to Omar and Johnny for their dedication to their work!
Elizabeth Y.
Elizabeth Y.
12/30/2022
Great service. Fast, fair and high quality. They came when promised and did exceptional work. Highly recommend.
Jane K.
Jane K.
7/29/2014
If you own a home, you have had a parade of plumbers in and out over the years. I have too, though I probably could not name any of the companies, which did their job adequately or not and left me wondering if the repair that they insisted on was necessary, and I have always been pretty sure I overpaid for their service.  Working with Western Rooter, and, in particular, the plumber that they sent, Omar Hernandez, was a completely different experience - a remarkable one.  We had a clogged sewer line, which was causing dirty water to back up into the showers and the toilets to overflow.  Omar used a  pipe camera and discovered that we had thick roots clogging the pipe.  Every step along the way, he showed me the pictures and explained very carefully what the options were for fixing the problem. He gave us three solutions, some temporary, others longer-lasting.  We decided to use a jetter to blast out the  roots and then determine how extensive the problem was from there.  I was pretty sure that he would tell us that we needed to go with the most expensive repair...but he did not.   We decided on a spot repair, and he immediately called someone to come over and help him do the job.  This whole drama began around 10:30 in the morning.  They stayed until 11:00 at night to complete the work because they did not want to inconvenience us in any way.  Incredible! They dug a 6 1/2 foot hole in our parkway; this morning I went to look at it; I was hard-pressed to locate the spot.
And, I was so impressed that the price that I was originally quoted never changed regardless of the extra time they had to put in cutting through the thick roots or the extra materials they had to get to fix our sewer line and our main water line.  On top of all of this, Omar and Justin are the nicest people - I'm glad the problem is resolved, but I'm sorry that I won't be seeing them again any time soon.  I am certain of that because they did such outstanding work.
Ronnie C.
Ronnie C.
07/08/2023 12:00:00 SA
Western Rooter is always the best service with fast and thorough repair. Their service personnel are professional and courteous, always giving honest advice. (Salvador is the best!) They are the perfect example of a company that is earning your future business today.
Mike B.
Mike B.
03/08/2013 12:00:00 SA
Had an emergency and called Western Rooter. Michael G. came out in a short time and handled the issue quick and efficiently. Thanks again for your help Mike!
Nobody N.
Nobody N.
07/06/2023 12:00:00 SA
Michael came on time to complete the testings in an efficient and timely manner. He was done in no time!
Lilliana A.
Lilliana A.
8/18/2020
Wow!!! I called and made an appointment. They were prompt, courteous, and got the job done. No messing around, no hassle, just plain great customer service. In fact, while they were here they also fixed my shower which I had screwed up. I will call them again!!!
Annmarie M.
Annmarie M.
9/30/2022
If I could rate them 10 stars I would!!
So reliable, clean, fast. Emails and texts to kee me updated.

I had tried to schedule a local high-Yelp-rated plumber. They tried to cancel after I had already taken the morning off work. Plus attitude. (DM me if you want to know who)
Zocky C.
Zocky C.
4/20/2016
So this guys are amazing. I had clogged toilet on one bathroom i call them first thing the girl on the phone super nice and gave me all possible cases and estimates over the phone and comparing with the other companies around the gave me great price. So when Justin came an see the problem he offers me hydro jet service that was kinda pricey for me so i went for cheaper service. The actual problem i had was root problem inside the pipe and it was so severe that when they try to use their rooter the cable broke inside the pipe making everything little more complicated and this guys are pros Justin calls the company explaining the problem that occur and the owner of the company Mike comes and solve the problem really quick. After that i decide to go with Hydro Jet service Mike gave me great deal on it they also used camera to show me where exactly was the problem even make dvd record for me. I've had lot of companies helping me with issues like this but this guy are really good and i would recommend them over any pluming  company in the area. Thanks a lot guys
Lisa V.
Lisa V.
1/20/2016
Excellent service! We needed someone to take a look at our disposal and toilet. I was able to make a same-day appointment and have both issues resolved--with a Yelp discount, no less! We appreciated the time taken to explain different options and their cost.  We plan to call them for future jobs.
Hans v.
Hans v.
6/30/2022
Manny called ahead of time and showed up in the promised timeslot. He was knowledgeable and friendly. Hopefully, the company will come up with a competitive bid and I can hire them to install a new tankless water heater.
Micalob T.
Micalob T.
04/10/2015 12:00:00 SA
These guys were awesome they came quickly helped with a plumbing problem they were professional and quick with everything they did. Also made sure that we were well aware of what was going on. He informed us issues and told us what needed to be fix. I believe the workers name was Hans he was extremely helpful and respectful of the house. THANKS A LOT WESTERN ROOTER.
Claudia P.
Claudia P.
11/13/2021
Thank you to Arnold and Richie for their excellent work today!!!  They are incredibly knowledgeable, efficient, friendly and professional.  This is the 3rd time using Western Rooter & Plumbing and highly recommend them!  Will call them in a heartbeat again if we have future plumbing needs.
Ann C.
Ann C.
04/11/2016 12:00:00 SA
Friendly service...easy to make an appointment...I needed a clean out...set up an appointment and then tony called to let me know he was coming. When he arrived...he have me a list of reasons why I had issues and fixed the problem right away! Would definitely recommend their service!
Madeline R.
Madeline R.
9/21/2018
I just had my sewer lateral line replaced which was a pretty big job and they were very helpful, the started the job within a couple days and they finished the job unbelievably quickly. They always showed up when they said they would and were always very courteous and professional. Adam was the gentleman assigned to my case and he was awesome. Any concerns I had, he was able to put them to rest and he looked over the job from start to finish to make sure that it was being done perfectly. I will definitely use Western Router for all my plumbing issues.
Michele C.
Michele C.
08/02/2013 12:00:00 SA
Manny is awesome.  He was able to find the leak that occured just under my concrete driveway in a tight spot by my wooden fence.  He  fixed the leak and put in a shut off valve for that lateral line.  I will definitely use them again in the future. :D
Angel O.
Angel O.
07/12/2022 12:00:00 SA
We are happy repeat customers of Western, respond promptly, professional service and polite plumbers always. We appreciate having them as our plumber.
Bill K.
Bill K.
11/01/2014 12:00:00 SA
Made an appointment for a hydrojet maintenance on my residence. Service was scheduled for a two hour window on Friday. After waiting for 90 minutes of the two hours, the plumber calls, asks the same questions I was asked when the appointment was made. A few minutes later I get a call from the receptionist that the visit was cancelled because he didn't have the right sized hydrojet. Hmmmm-- couldn't have been that he didn't want a late job on Friday??  Next time--another company
Jack T.
Jack T.
8/25/2023
Johnny came out to unclog my kitchen sink. He arrived at the beginning of the appointment window and left no trace. Friendly guy. What a professional!
Kennet V.
Kennet V.
09/06/2021 12:00:00 SA
Just had an epoxy resin coating done by Western Rooter last week and it seems to have been done well. Camera work was done before the job to show issues and problems with an existing 40 foot cast iron pipe under a concrete slab and spray coating was recommended by multiple companies.
This pipe has given me problems off and on every 1-3 years over the last two decades. I have dealt with both roots and obstructions. Western Rooter explained the process and recommendation the clearest with the least pressure. Their estimate was extremely fair and competitive to others so I went with them. Plus they seem the most truthworthy by reputation and they did not disappoint.
Truthfully I may not know for years exactly how successful the spray coating will work out but the after camera work and explanations of the product give me high confidence.
Props to Justin for his patience and explanations, to Daniel for his spray coat expertise, and Byrant, for making the job go smoothly and professionally. These guys left my place cleaner than when they arrived.
Thank you.
Dennis T.
Dennis T.
7/25/2020
We contacted Mike Diamond to have a water main line replaced and we rec'd a expensive estimate. We contacted Western Supreme Rooter for a second estimate. Western Supreme Rooter's price was half the price of Mike Diamond. We decided to go with Western Supreme Rooter and the job was done quickly, on time at the quoted price.
Excellent prices and service.
You cannot go wrong using Western Supreme Rooter for your plumbing needs.
Gabriella G.
Gabriella G.
9/21/2015
I've been using Western Rooter for a little over a year.  My home was built in 1925 and has the old galvanized plumbing.  So over time, things are getting fixed.  They have installed a cleanout (which works), replaced the water heater, and replaced the main water line from the city to the house.  I still need to replace the hot and cold lines under the house and route a new sewer line from the house to the city.  It's crazy how expensive plumbing is but it's essential to have it done correctly.  Mike has been the man who typically does the work and he's always a pleasure to work with.  He's knowledgeable and a jack of all trades :-) I've never had any problems with Western Rooter and will continue to be a loyal customer.
Katie F.
Katie F.
7/31/2020
We just received THE BEST service from Kevin Henshaw! I highly recommend requesting his service specifically. He was professional, quick, exceptional in his service/quality of work, and kind to top it off!
C R.
C R.
10/15/2016
I had an emergency situation today because we were required to turn off all running water.  I called my home warranty insurance carrier and eventually got connected with Western Rooter.  They gave me an ETA of 30 minutes to 2 hours, but they came in 30.  Manny arrived with a big smile and a positive outlook, and reassured us that he would do everything in his power to help us.  Although we had to make him wait (quite a while) while our insurance carrier ran the approvals, he was patient and remained pleasant and optimistic, and called his office to reassign his other appointments. His work was quick, clean and thorough, and he never tried to oversell us with extra work or charges. I wish all service calls were this pleasant.  Thank you so much Manny - you were awesome!!!
Jesse A.
Jesse A.
08/08/2022 12:00:00 SA
I had a toilet that every now and then would not flush properly.  Many times, using a plunger and toilet auger worked, but eventually the problem returned.  I knew there was something wrong that was beyond my experience and expertise.  I called Western Rooter because of the many excellent reviews online.  Justin and Diego showed up to fix the problem, which they did quickly and efficiently.  The problem was roots that eventually grew large enough to cause a blockage.  Fortunately for me, the roots were easily removed and did not extend beyond the local area and did not pose  a problem of returning anytime soon.  They were very courteous and professional.  They demonstrated a high level of experience.  I am very happy with Western Rooter and Justine and Diego.  Definitely will add Western Rooter to my list of contractors to call for future issues.  I am very happy for value I received, definitely worth the cost.
David L.
David L.
07/05/2020 12:00:00 SA
Called Western Rooter again for another toilet issue.  The tech is excellent.  Highly recommend Western Rooter!
YN L.
YN L.
10/16/2015
If you want a rooter service person that is rude, irresponsible, and lack of professionalism, they are your guy. The only good thing about this company is that they have curteous CSR.
Claudia D.
Claudia D.
7/25/2018
We called around 10:30 am because we had a bathroom sink that was backing up when our upstairs bathroom went on. By 1:45, Pablo came out and snaked our drain. He was very professional, fast, and helpful. Within 20 minutes, we were up and running. Pablo was kind and informative. For under $100, we were very pleased. Highly recommend!
Zaida L.
Zaida L.
5/13/2013
Found Western on Yelp, called and they said someone would come in a couple of hours, from 12-1pm, they showed up right at 12!  

John and John were courteous, they used tarps, and covered the snake so there was minimal mess (no junk splashing all over my bathroom) and they wiped the floor which was NICE when they were done.  Of course, I still need to Clorox the room.

They let me know what was going on, and gave me some helpful advice!  We thought we were going to need to replace the flange on the tiled floor but he said it was fine, just needed new screws because the old ones were too loose. Saved us a couple of hundred.

My mom had a guy charge her for $150 to use a snake on clogged pipes 2 weeks ago, we had a guy a couple of months ago charge $150 to use a snake for a clogged kitchen sink and he made a disgusting mess in my kitchen.  Western charged $120 to use a snake for up to 80 feet and $1 a foot after that.  We paid  $120 and have a 90 days warranty.  

Something else to consider, the snake barely fit into our old 50's bathroom door, which is 27 inches wide. So if you live in an older home, take that into consideration.  They recommended making another access route outside and warned us about our Jacaranda tree roots out in the front.

I will definitely be calling Western Rooter in the future for all our plumbing needs!
Albert Y.
Albert Y.
11/19/2021
Called these guys for a sewer line inspection, they were super responsive and came out the same day
Justin and Joseph are super quick and got things done in no time, highly recommend these guys.
Will be using them again for sure!
Nancy P.
Nancy P.
04/05/2022 12:00:00 SA
I needed a plumber to stop by immediately because my kitchen drain was backed up.  It was very easy to call and make an appointment with Western Rooter.  Christian was the plumber that helped me and he got the kitchen drain unclogged on no time. Their pricing is also very transparent, which is nice so you know what to expect.  Overall, it was a very easy and straight forward experience!
Jinwei H.
Jinwei H.
12/09/2020 12:00:00 SA
Highly recommend Wester Rooter & Pluming. I used to do basic plumbing service every 2 years with this company. This is the first time to replace the pipe.

Really appreciate their hardworking with professionals especially during this tough 2020. They use pipe bursting tech replace my 60+ years old pipes only in 1 day. And cleaned my front yard back to the original look. Definitely will be returning to this company with any plumbing service needs in the future. Good Service
Armando F.
Armando F.
7/31/2023
Homar responded to a serious plumbing issue at my townhome and went above and beyond to troubleshoot and fix the leak while my property management organized themselves. He provided exceptional customer service and will be following up within the next day with additional permanent repairs thereby ending a recurring problem that has plagued our unit for the last year and a half! I cannot recommend him and Western Rooter & Plumbing enough!
Bernadette D.
Bernadette D.
5/15/2023
Both bathrooms were out of commission!! Western Rooter was referred by a family member, so I called and they were able to send Pablo out within an hour! He explained what he needed to do, how much it would cost, and how long it would take. I would recommend Western Rooter to anyone with plumbing issues- Just ask for Pablo!
S J.
S J.
02/09/2019 12:00:00 SA
He came a little early which was great.  Pleasant, neat appearance.  Completed the job quickly and efficiently, mentioned how it happened and to let them know if we had further trouble.  I cannot remember the number of days, but there was a guarantee on the work.  Good to know this company is available when needed.  Thank you.
Marshie M.
Marshie M.
4/23/2022
They were great with responding to my inquiry for estimate and very courteous. Would definitely use them based on that alone.
Susie K.
Susie K.
10/04/2014 12:00:00 SA
Great job. We had a clogged drain in our laundry room, and found Western Rooter on Yelp and liked their previous Yelp reviews. The woman who took our call, was very pleasant and gave me a quote over the phone. Danny Maldonado was our service technician. He came at the agreed upon time, and was very pleasant. He cleared the laundry drain, and also gave handy tips on how we could prevent further blockage by keeping the lint from going down the drain. The cost matched the estimate and the whole process was positive and trouble-free. And he cleaned up afterwards. Very professional company. I would definitely use them again.
Anita P.
Anita P.
09/01/2022 12:00:00 SA
Wow! We are so lucky we called Western Rooter!

We just had a scary gas leak coming from our gas stove. I called Cynthia, what a super and professional person she is, who immediately sent out Vinnie. Vinnie is a Team Leader.

Vinnie was at our house within a half hour-that's pretty amazing!!

He fixed the issue, was completely personable, and the price charged was reasonable.  

Thank you so much Western Rooter! Thank you so much Cynthia and Vinnie!

Fantastic!
Edwin A.
Edwin A.
07/07/2017 12:00:00 SA
Great Service Provided by Justin Goytia he came out to help clear  up the sewer line for my dads house gave great prices and went above and beyond to get the water running! Highly recommended...
Karbo T.
Karbo T.
07/02/2021 12:00:00 SA
Sink was clogged and we didn't know what was going on so we decided to call them and ask for a plumber to come take a look.

Robert came next day was very good. Friendly and hardworking. Figured out the issue and gave us a solution that was pretty good deal and well within our budget. Took about 2(?) hours to get everything done and working again.

Excellent work, even got a card from him just in case of future issues!
Eli B.
Eli B.
2/15/2021
Richie from Western Rooter is the best! I made the stupid mistake of pouring lye into three of my sinks without running water down them first, which is basically like filling them with concrete. Richie came out and made everything as good as new in a couple of hours - and WITHOUT breaking my bank. Hopefully I'll never do anything so dumb ever again - but ANY time I need help in the plumbing department, I'm calling Western Rooter and asking for Richie. It's so gratifying to find high quality people who do high quality work.
Paul M.
Paul M.
8/22/2016
great service from western rooter. homer and ruben did a great job. i recommend them for any issues with plumbing or even remodelling. honest guys that finished faster than they said they would.
Danielle D.
Danielle D.
3/29/2018
Service was amazing from the call to arrange the appointment through the departure once the job was done. I have a 120 year house so issues are expected. My hall bathroom was clogged in all three drains. Cody Anderson arrived at said time friendly and professional. It was obvious from the start that he had experience and knew how to handle the situation. Even when my wonky plumbing threw some curve balls at him, he never gave up and was determined not to leave until everything ran perfectly. He was efficient and fair and even took the time to explain to me the way system worked and why it was backing up the way it did. I recommend Western Rooter 100% and hope you get Cody or someone comparable
Peggy C.
Peggy C.
12/22/2022
Quick, easy, and professional. Jose was great. Got the job done with cleanliness and efficiency. I will call them again, if the need arises.
C U.
C U.
8/17/2023
Very pleased with the service and performance of this company. They were prompt to respond and very professional. We had some drain pipes that needed replacement in our condominium  building. They performed the job quickly and efficiently. They cleaned up the natural mess from the overhead garage pipes that were removed, and even perfumed the are after cleaning.  Our Board will definitely use them again, for sure.
Cathy N.
Cathy N.
08/11/2021 12:00:00 SA
Our neighbor highly recommended Western Rooter & Plumbing, which she has been relying on for over ten years. She calls them yearly for preventive service to monitor and sometimes eliminate invasive roots from her aging sewer line. So we gave them a call and they came out to run a camera through our line at a very reasonable cost. The previous owner of our house had some work done by another company last year, and according to the Western Rooter & Plumbing representative's camera work, the line is looking good. I appreciate the honesty of the representative and the peace of mind his work has given us. We plan to have him return at least yearly for preventative observation, and for maintenance when needed.
Victoria L.
Victoria L.
04/09/2020 12:00:00 SA
We had a emergency and Mark and team came out we're professional knowledgeable and honest. I'm glad we choose Western supreme Rooter!!
James B.
James B.
3/22/2023
40-year customer for my family's rental properties in Temple City.    I appreciate Manny working with me and answering my questions regarding routine maintenance snaking of the mainlines vs Hydrojetting.  
James Baker
Carol G.
Carol G.
9/23/2020
I have a 110 year old house with original sewage pipes.  Every 12-24 months it backs up, and unpleasantness bubbles out of my cleanout.  As always, I called Western Rooter, and Mark and Arnold were on the scene immediately, and I expected the usual, everything sucked out and ready to go with the usual caveat that the old pipes would eventually be unsalvageable, the roots would win, and updated pipes would need to be installed.  Well, this was the year (of course! It's 2020, the year of Armageddon, bring on the locusts!).  They couldn't suck it out and couldn't push it through, pipes decided this was the year they couldn't take it any more (I know how they feel).  Lucky for me they held out this long because now there are flexible pipes that can be inserted and pushed through the 150 feet of piping that needed to be replaced and required excavation at only three small sections, not a 150 foot trench.  Bottom line, Mark and Arnold were on top of every minute of the procedure, calling in several different crews on a moment's notice and working about 14 hours straight so they could get it done correctly and immediately.  Total communication and information was provided all day, immaculate cleanup, a 1000% positive experience while dealing with an unexpected disaster.  Do not hesitate to put this company at the top of your list when you have plumbing needs!
Nancy L.
Nancy L.
7/22/2021
This is a long overdue review. Hands down, I don't trust any other plumber besides Western Rooter. They have a pretty big team of guys and I have never had a bad experience with any of them. I have been using them since 2011 for all my properties: condos and single family homes.

I have compared prices and I can say that Western Rooter's prices are reasonable. But more importantly, when they come in and do a job, they do it right. They always  accommodate time as well, which is incredibly important when dealing with any plumbing issues.

I have used them for all kinds of projects: unclogging drains, changing a sump pump, re-piping a condo, replacing a sewer line. You name it, I've more than likely have had it done. They are prompt, friendly, and get the job done efficiently. You won't have to call them back for the same problem. These are my go to guys and they should be yours too!
Robert H.
Robert H.
9/20/2021
Great service again!! Always available and fixed on time and affordable! Thank you Robert, great technician and got it done fast!
Wayne W.
Wayne W.
08/12/2022 12:00:00 SA
Needed my shower valve checked so I called western rooter and made an appointment. As always I requested Tony
Because he's serviced my house for many years and I have always been pleased with his work. He's always pleasant and personable in addition to being a really good plumber. Several neighbors on my block feel the same way.
I recommend you trying Tony.
Wayne & Maria
Arcadia
Dennis L.
Dennis L.
2/27/2023
Just great - easy to work with - jobs large or small! Very responsive - such a nice guy - had to come back after I got the part that same day!!!
Leslie M.
Leslie M.
12/10/2021 12:00:00 SA
They were great! I had an emergency and no one could help for days but they worked hard to find me someone in my area to swing by. They did. Fast. Professional and didn't overcharge me.  I'll will use them again and again!
Rion Z.
Rion Z.
7/26/2011
Honest family run business. These guys have the knowledge and technology to serve you in all your plumbing needs. I have used and referred Western Rooter on multiple occasions and have never been disappointed.
Rochelle S.
Rochelle S.
06/03/2017 12:00:00 SA
Western Rooter was able to make an appointment quickly to come see my dripping shower faucet.  Adam arrived shortly after the window but Western called to let me know he'd be just a few minutes late.  He reviewed my shower issues (I actually had two showers that needed to be repaired and one toilet).  He reviewed the problems with me; showed me the broken parts; and he tried to find the lowest cost way to repair. One shower was beyond a low cost repair unfortunately but he fixed it up within a matter of hours.  Everything looks good and is working!
Crystal Z.
Crystal Z.
07/09/2023 12:00:00 SA
Fast and reliable.  They gave me a 2 hour's windows plumber called me right after I received a text confirmation.  Leo arrived within 15 minutes.  It was almost midnight and he set up the equipments very quietly without disturbing my neighbors.
Natalie F.
Natalie F.
10/18/2020
The Western Rooter Crew was absolutely amazing. They replaced our sewer line out to the street using the pipe burst method in one day.
Manny and his guys Victor Hernandez, Victor Huerta, and Rigo Rodriguez were very professional, hardworking, and considerate of our neighbors. We share a driveway with our neighbors and the crew was always willing to adjust as they came and went.
Despite a few hiccups at no fault of theirs (it's a very old house) they pushed through and were communicative and diligent in solving the problem.
We will be returning to Western Rooter for any plumbing needs in the future. I would give more than 5 stars if I could.
Jay D.
Jay D.
02/09/2023 12:00:00 SA
Our downstairs bathroom flooded. Toilet started leaking at the base. I put a call out to Western Rooster (whom we used in the past). They never have let us down.
Auro took my call for service. She's very efficient precise and when I placed a second call of urgency she expedited my call to a priority call and dispatched the closest technician.
Omar got there assessed the situation and in a few minutes had things not only under control but wrapped up clean.  
I've come to expect a particular operating fashion from Western Rooter and it is apparent with the various tech's that have answered calls for service throughout the years that they ALL are super professional very informative (especially towards my wife) in breaking things down for her and above all helpful in the sense of sharing knowledge on how to avoid repeat instances rather than just show up do the job and leave.
As a repeat customer (unfortunately at times) I do STRONGLY RECOMMEND if there's a plumbing problem that you have don't waste your time researching just call Western Rooter you will not be disappointed!!
Daniel P.
Daniel P.
8/31/2023
Prompt, professional service at a reasonable price. Will definitely be calling again.
Lisa N.
Lisa N.
7/21/2022
Holy moly. Albert is a Rockstar. I had a horrible clog in my upstairs master bathroom that was leaking into the kitchen downstairs and Albert patiently looked for the issue and was able to resolve it in hours. Other plumbers/companies were trying to propose restoration and other crazy work that wasn't necessary in order to get more money. But not Western Supreme Rooter! They are supremely honest and reliable. They are officially our go-to for plumbing needs going forward!!! We love you Albert, thank you so much for everything!!!
Denise S.
Denise S.
04/07/2016 12:00:00 SA
The night before my husband was having surgery our tub and toilet backed up (our only bathroom!) and after a few hours of trying to fix it we had to give up. In the morning a friend came over to try and clear the drain but suggested we contact a plumbing company who could clear the line from the roof. As I was waiting to have dr come in to report on surgery I found this company on Yelp with great reviews. I called and talked to the sweetest girl who arranged to have 2 men come out that afternoon. When we got home Aaron and Omar had just arrived and were busy working on the problem. They were able to fix the problem quickly and were very professional. Of course with everything else going on that day it also started raining. They worked through the rain and explained everything very clearly when they were done. Hopefully we don't have many plumbing problems in the future but I would not hesitate to call them again.  Aaron and Omar are the best!  Thank you both for making a very stressful and crazy day a lot easier. !
Evan V.
Evan V.
10/12/2022 12:00:00 SA
Would absolutely recommend them. Fast and friendly. Quick solutions and a discount despite it being the weekend.
Jhona L.
Jhona L.
10/26/2022
I was able to get the service on the same day. They were quick, polite and reliable. Fixed my problems in a jiffy. Unlocked the toilet, sink and replace my disposal. This is by far thevleast stressful repair I've ever experienced.
Marina M.
Marina M.
8/29/2023
I had an outstanding experience with Western Plumbers today! Daniel and Cesar were absolute professionals. They promptly identified and fixed two leaking pipes in my condo's drain line . Their attention to detail was impressive - the protected my floors, left the place spotless, and conducted water test to ensure everything was in order before wrapping up. Their commitment to solving the problem completely truly sets them apart. I highly recommend Daniel, Cesar, and the whole Western Plumbers team for the exceptional service and expertise!
Arvin D.
Arvin D.
7/13/2020
Homar provided rooter service to my residence in Temple City.  I needed more work than the rooter service.  But, the overall service was excellent.
Freddy I.
Freddy I.
06/08/2018 12:00:00 SA
We remodeled our kitchen and laundry room.   Western Rooter helped us to reroute the gas line and laundry hookup.  They were easy to work with, fast and affordable. ​
Tony G.
Tony G.
10/04/2021 12:00:00 SA
Great Techs! They knew exactly what to do, 30 minute later the magic was done! I would use them again and will! Thank you
N Y.
N Y.
12/20/2016
If I could give this place 0 stars I would. The customer service girl- Josie is by far the worst. She's very sarcastic and rude. She originally told us she'll get someone to come out and fix the problem with our dishwasher- it wasn't draining. And also our toilet kept running. The guy came today to fix it and he said he doesn't do dishwashers but he'll look at the toilet. He was here for half hour- replaced the stopper and charged $100!! He left- my husband called the company and they said he'll come back to look at the dishwasher. I called back to ask her why she's sending the guy to come back when he Originally said he won't take a look at it. She was rude- being sarcastic when I asked her if I can speak to the manager. She put me on hold for 10 min the first time and when she wanted to put me on hold again and I said no- she was very rude. Horrible service!
Wilson W.
Wilson W.
03/06/2017 12:00:00 SA
We had a major leak in our hot water pipe.  We called Western Rooter in the late evening who send Josh.  In spite of the rain storm, he crawled into our subfloor area, located the leak and then repaired the pipe.  

We decided to repipe all the copper piping of our subfloor area because that was our second leak.  We decided to use Josh because we liked his his work and attitude from the first job we gave him.  This was done neatly and quickly.

He also discovered a slow leak which we did not know about in one of our bathroom and we had to repipe that bathroom as well.

We were impressed with Josh and his helpers, Oscar and Isaias.  There were all friendly, courteous and helpful.  They kept the work areas quite clean and they removed all debris.  We recommend them highly.
Cindy R.
Cindy R.
05/06/2022 12:00:00 SA
These guys are the best..Had a facet that had no water pressure in the kitchen. Joshua fixed this in under 5 minutes. Had a main drain in the backyard that just puddled with water.They jetted that and there was sledge everywhere. They cleaned my entire patio no mess left to clean up.
They explained everything to me in english.
3rd time I have used this company they never dissapoint. Very nice and professional.
Highly recommed Western Rooter for all your plumbing needs!
soe-ni K.
soe-ni K.
11/27/2021
They helped us in a pinch in the middle of the night. They were very responsive, showed us a lot of care and fixed the issue with minimal hassle.
Bertha M.
Bertha M.
4/19/2022
Super friendly and great service.
The price was good my shower pressure is great again thanks!
Nate C.
Nate C.
12/12/2021 12:00:00 SA
Our main line back up for the 3rd time in a month.  The A-Team showed up ran the camera to locate the problem.
Ran the Jetter and cleared the line.   Also installed a clean out.   Thanks A-Team
Veronica O.
Veronica O.
11/02/2015 12:00:00 SA
The absolute worst you can imagine. Been dealing with these guys since May and nothing but a Mess they only care about the job they make the worst messes don't respect people's furniture they don't even cover up and lied to me told me they would protect my furniture and instead ruined my stuff. I'm gonna take them to court for damages and broken stuff too. Took pictures of everything. Would never recommend these guys Ever!!!!
Misha S.
Misha S.
08/08/2015 12:00:00 SA
We needed a plumber and turned to YELP for reviews. The first contact with this company was great! Amy set up our appointment and she was very courteous. She informed me of a nominal fee we would have to pay for being out of the normal service area; which is the way to do business instead of springing it on after the work is done. SAID showed up on time and was also very polite. Most of all he was knowledgeable and professional. What we thought might be a serious issue, was not and we appreciate SAID's integrity. We think the charges for the services were fair. Even with the small charge for being out of the regular service area, I will always call WESTERN ROOTER because of the professional service demonstrated by AMY and SAID. THANK YOU!
D K.
D K.
8/27/2019
Justin and Richie were amazing. Very knowledgeable and professional. I would definitely recommend them!
Laura G.
Laura G.
8/29/2019
I can't say enough good things about Western Rooter.   I am a property manager and have used them for YEARS and they go above and beyond.  Great family owned company.  Today, however, my client wanted a FAST bid. They had it to me within a few hours!   That kind of service makes ME look good as well as them.   Thank you John and Larry Bottala, and the entire Western staff!
steve f.
steve f.
07/06/2020 12:00:00 SA
Tony helped us out with a main line clean-out. He took his time to explain what he was doing and where the problems were happening. He kept the workspace clean as well and was friendly, knowledgeable and professional.
Isabel M.
Isabel M.
6/16/2022
Had a dripping faucet called on a Tuesday and they came out to give me a free estimate on Thursday.  They were very honest with what the issue was.  I had another plumber say that I needed to replace the entire faucet when it was only two small parts.  Christian was very fast and efficient.  Definitely recommend them and I'll be using them again.
Joleen K.
Joleen K.
5/25/2015
Plumbing issues always happen at the worst moments, right?

We returned last night from a weekend trip to San Diego. We come home to a hissing noise and realize that we have to call the plumber but it's Sunday of Memorial Day weekend...have no fear!

When my sister called they were very friendly and said they would come within the hour. The man was very nice and very honest. It turned out that there was a pin size hole in one of the tubes so he replaced it.

It is $135 an hour for the service. I think it's pretty amazing that they're open 24 seven

These people are going to be the go to plumbers for my sister moving forward!
Candy L.
Candy L.
8/24/2016
Everyone needs a good plumber. Whether you like it or not, you will run into plumbing problems when you least expect it. I found Western Rooter on Yelp and saw that they were 24/7. This was helpful because my issue occurred on a Sunday morning when most businesses are closed. They quickly answered the phone and got someone out to my property within 5 hours. This is amazing because not every company is this responsive. Also, when they did come out, they did not try to rip me off. Rather, they found the most cost efficient way to resolve my issue without dropping tons of money. Due to their efficiency, I hired them again for a septic tank inspection. Again, they were quick, on time, efficient and video taped the inspection. Keep up the good work.
F F.
F F.
05/10/2022 12:00:00 SA
I needed the faucets for my washing machine replaced due to calcium build-up and called Western Rooter after reading Yelp reviews. They sent out a crew for a free estimate within a two-hour window. Albert showed up in less than an hour and gave a fair estimate. He had the faucets in his truck so he was able to replace them on the spot. The whole process took about an hour. He was very easy-going and professional and paid attention to details - making sure the faucets were lined up and cleaning up after. Overall, I'm happy with the service provided, and the cost was reasonable. I recommend them.
Diego A.
Diego A.
5/18/2017
Manny replaced my 30 year old water heater in bout 2.5 hours , great service , very pleasant and knowledgeable. Would highly recommend this company , by the way they were cheaper than Home Depot and couple other companies.
Alan D.
Alan D.
8/22/2023
Leonel was very professional.  He did a great job clearing both our slow drains.  Great service!
Carlos V.
Carlos V.
8/31/2023
My shower was draining slowly, so I tried drano without success. I got my snake out, and after initial success in draining, I ended up completely backing up the drain past the length of my snake. I called Western Rooter, and Pablo showed up at my house in a little over an hour and got it fixed within 15 minutes.  Price was reasonable, and Pablo gave me some tips on how to avoid this issue in the future.
Katsuya O.
Katsuya O.
10/17/2020
Our toilet was leaking so we called Western Rooters. Danny showed up within the promised time window and got straight to work. He showed me the red flags along the process to educate me on the reasons why my toilet was backing up. I felt very comfortable with him and earned my trust immediately. I may need to replace all my pipes in the future, and when I do, I'll be sure to hire Western Rooter.
Kathleen M.
Kathleen M.
3/21/2022
My water heater was leaking and they had someone at my house within a half an hour. Very fast in installing a new one. The gentleman were very nice and knowledgeable.
Prippan T.
Prippan T.
2/26/2023
Found standing water in the tub of the back house (no one use it for weeks), which lead us to noticed water coming out from sewer clean out. Called Western at noon and got scheduled between 2-4 pm same day (Sunday). Got another call from Western that they will be late but before 5 pm, so appreciate prompt communication. Plumber showed and cleaned up our sewer in no time. He also recommended camera and jet cleaning services since our sewer line ran in the middle of two mature ficus trees, but in a very professional way without pushing.
Thank you for good work!
Suanne M.
Suanne M.
9/29/2021
Good plumbers are so hard to find but I will look no further. Western's team were amazing. They worked fast and hard to re-pipe my home with 60 year old pipes and installed a sewer pump fir my pool house. What a relief to know the job was done well and Right! Thank you Josh and Vinnie for a supreme job!
Amber B.
Amber B.
4/18/2018
Joseph is the technician, who came to the rescue. he is very knowledgeable, and charged me a reasonable price. He did great job installing the auto gas shut off valve, and cleaned up the sewer line with high power jet. He even fixed my leaking faucet for free. Will call him again if there is a plumbing issue in the further. Highly recommended.
Tony G.
Tony G.
08/02/2022 12:00:00 SA
Reliable came ahead of time and got my job finished before I had my next meeting. Thanks for coming and helping me out today.
Tom M.
Tom M.
06/08/2022 12:00:00 SA
We noticed our outdoor clean-out was overflowing so we called Western Rooter. We have used them in the past and always been happy with their work. Richie came out and cleaned-out the sewer line. There were many tree roots. At that time he showed me the camera pictures which indicated that some of the old clay pipes were beginning to fail. He gave me a quote to have new lines inserted into the existing lines (Trenchless). We agreed and he did the work a couple of days later. They did a great job. One plant had to be removed but they kept it separate and replanted it when they were done.
We are very happy with the work and the pricing is fair.
Trisha L.
Trisha L.
01/05/2023 12:00:00 SA
Ten stars for the up front honesty and admirable character of Robert Hernandez - he was my contact person and inspected the problem for me.  I have nothing but good to say and would highly recommend this honest young and professionally licensed individual for whatever plumbing service you need to have evaluated and addressed.
Shahrzad L.
Shahrzad L.
9/16/2022
I used another plumbing company last year and they were supposedly used liner and cleaned the roots. Exactly after 1 year, same backup happened in my pipeline.
I called the Western Rooter, and they responded promptly. Omar & Justin were both really professional and sympathetic to my problem and took care of the issues with 24 hours.
I can't say how happy I am with their service, courtesy and professionalism.
Highly recommend them.
Sally rhett R.
Sally rhett R.
09/10/2019 12:00:00 SA
These people took over another plumbing company, so my call was routed to them. They first sent Danny, who took apart one broken faucet, then left it in pieces on the sink, claiming he needed special parts. He looked at the other two sinks and said they were too complicated. His assigner said their best guy was out of town but could call back in a week, which he did. Mitch seemed confident he could fix the faucets, but wanted me to go to a supplier and order the faucets. I asked him to choose whatever would work as a replacement. He never called back or repaired any of the three faucets.

Update: the owner of this business made a generous offer to make things right. It was too late; we'd already hired someone else but I felt very listened to and have no doubt they earned their many good reviews.
Julieta N.
Julieta N.
9/19/2022
Jarrod is Customer service at its finest! Jarrod came to our home and fixed issues we were having with our old and nasty pipes. He was courteous, explained everything he did and was patient with our old pipe situation. We are grateful for his expertise knowledge. He fixed all of our issues in our kitchen & bathroom and never rushed through the process. I recommend Western Rooter (specifically Jarrod). We will always call on him for any future issues! Many thanks!
J L.
J L.
01/01/2022 12:00:00 SA
On New Year's day, my kitchen sink was plugged up.   The company promised to arrive between 12 & 2 pm.  
Richie Ortiz arrived shortly after 1:30.  Richie was pleasant, polite and masked.  He quickly determined the issue was between the sink and the outside drain cleanout.  
He did his rooter thing and the sink was emptied.
By 2:05 he was gone.  
I highly recommend Richie as a technician and Western Rooter.
Mo R.
Mo R.
5/29/2020
Adam Amador and his team were exceptional.  They went beyond the call of duty to make the changing of the house plumbing as easy and unobtrusive to our daily lives as possible.  We are confident in the work they did.  They exude professionalism.  We are already recommending them to our neighbors, friends, and family.
Patrick S.
Patrick S.
07/09/2022 12:00:00 SA
Fantastic customer service from initial phone call to completion of the job, as always. Service staff are always friendly, informative, thorough, and fast. Highly recommend.
Chris G.
Chris G.
12/30/2020
We have a bathroom sink that, over time, started draining slower and slower. It finally got to a point where water was pooling in the basin. We called seven plumbers. Five would not give us even an estimate of what the cost would be. ( I understand that might be an industry standard for some companies, but as a customer, having an idea of what I'm going to pay, even a ballpark amount is important to me. ) Western Rooter not only gave me a price range, they came in toward the lower end of the range.  Additionally, I was able to get them out to the house right away. They gave me a two hour window and I got a call 15 minutes into it that they were on their way so I wasn't left waiting. When the plumber (Pablo) arrived he was very polite, professional, and was a great representative for the company. He made sure to keep his shoes  covered, hands gloved, and face masked. He was in and out very quickly and left zero mess.
If you need a plumber, I couldn't recommend Western Rooter highly enough. For our need, they were a perfect match.
Steve L.
Steve L.
3/30/2015
I had a main line backup in my house.  Danny came within the 2 hour timeline promised by the company.
He first inspected the house to see how everything was situated.  Once he found the clean out, he expertly snaked the line to clear the backup.  
He was very helpful in explaining how everything worked and what preventative measures to take in the future.
He gave some great old school service which is hard to find these days.  Price was fair.  

Would definitely recommend to my neighbors and friends.
Katy Y.
Katy Y.
3/13/2023
Sunday evening, our toilet wouldn't flush like it normally would. We tried all recommended suggestions on google and now our 2nd toilet and bathtub are clogged too. All signs pointing at the mainline. Crap! How do we find a plumber at 9 pm? We called a few places. No answer or cannot get someone here right now. Western Rooter picked up and it's double the rate since it's off hours. We decided not go with it and called around some more, NO LUCK! We called Western Rooter back at 10 pm and they said the plumber would arrive in 40 min. Plumber caller and said ETA 15 min but then Western Rooter called explaining that plumber got 2 flats on the freeway and is awaiting AAA. Now another plumber is heading our way, Alberto. He came at 11:30 PM and finished the job quickly within 15 minutes. He also had good suggestions on how to avoid future clogs. Well worth the money!!!
Tim O.
Tim O.
12/31/2017
OK nobody needs a plumbing problem during the holidays, but they happen. This team was quick, responsive, communicative and fair. Problem required a follow up and additional repair, guys showed up, figured out what parts they needed and worked until it was done, explaining all along the way. They were great and will be my go to- but i think my repairs are in good order, thanks to Western.
Dennis P.
Dennis P.
08/10/2021 12:00:00 SA
My first time using Western.  Great service! Rene(plumber) was very knowledgeable and courteous.  He quickly located the problem, fixed it and all is good.
Matt W.
Matt W.
8/27/2019
The people picking up are inconsistent and if they tell you they will call you back they won't. I've called them to change they garbage disposal and help me change the filter for the RO and they quoted my for $180, I'm ok with that. They said they will call me back and they didn't so I called them back two hours later and Josie answered the call, she quoted me for $270 and rudely told me they won't be responsible if the filter leaks. I told her about the quote before and she ignored it. I've done business with western rooters twice before and they were good but this time they have really dropped the ball. Shame that I will have to find another plumber as I will never do business with them again. Unprofessional and rude!
Jeff B.
Jeff B.
6/24/2022
We had a small leak under the tub. Tony diagnosed the issue which included a poor installation on the drain pipes coming out of the tub. He figured out a way to repair it and all is now well. Glad Western Rooter has plumbers who are not only very polite but knowledgeable and experienced as well.
Taste T.
Taste T.
6/19/2014
Very respectable, knowledgable, honest company. I believed in the yelping community, and you came thru. I was a first time customer, who knows nothing about plumbing, and expect to get shamed every time. Not this time, I called, they actually answered the first call, they came in under an hour, and left in under an hour. Worked very neat, and checked everything. Even tightened a few things for free, cleaned a clogged drain, didn't charge for that either. Only for the job that required a part did they charge, so honest, it felt great, my new plumbers, thank you all, highly recommend.
Brianna R.
Brianna R.
04/08/2011 12:00:00 SA
Woke up and notice the carpet and restroom floor was wet in my bedroom. I Called Western Rooter to figure out the problem and Tony B. the service man discovered we had a bath tub drain pipe that was leaking under the tub.
I was so thankful he was able to fix the problem the same day he came out at a reasonable price. These guys are great!!
Naomi M.
Naomi M.
7/19/2022
I called about a leaking water heater at 2:00 and by 6:30 the same day we had a brand new water heater installed! Daniel was very professional and kept me up to date on the process the whole time. I'm going to use Western Rooter for all my plumbing needs!
Karen K.
Karen K.
3/18/2019
Danny and his crew are great. Quick, efficient, thorough and clean. Had major work done at my home that required the crew to work under warm conditions. No complaints and they continued to work until the project was completed.

Danny explained the entire process. I could not be happier with the quality and timeliness of his work. Definitely would recommend them again.
Maira S.
Maira S.
7/19/2018
Not many words needed to describe WESTERN ROOTER PLUMBING, but if had to it would be in one word, and that is INCREDIBLE, and a huge thank you. They are amazing  and I highly recommend them to everyone, and here is why....They came for plumbing issues pertaining to my bathroom and not only did they get it resolved within a timely manner they also found that many of the plumbing issues were from other piping within my household. They went beyond what they were called for to make sure I wouldn't have anymore issues and not only did they complete their job requirements, but as well they resolved my entire plumbing throughout my home that was causing the issue. All this because they took the time test my entire household piping just to make sure me and my family can be worry free. I truly recommend WESTERN ROOTER!!!!!! Thank you and big thank you to Mark because he stood beyond his limits to make sure all was working and taken care of....amazing work that they did and so thankful that I finally found a plumbing company, being WESTERN ROOTER, to take care my household. And now i don't ever have to worry because I have  WESTERN ROOTER and Mark....THANK YOU!!!!!!
Lloyd B.
Lloyd B.
5/27/2016
I had a fantastic experience with this company and with Tony. Their website was clear and informative and their 24/7 availability was a plus. I called and was quickly and conveniently set up with an appointment. Tony called me to check in when he was on his way which I appreciated. He arrived right at the beginning of the availability window I had been given. He diagnosed and fixed the problem but went the extra mile by answering my many questions and gave me advice on how to avoid the problem occurring in the future and what to do if it happened in the future. He was pleasant, professional, knowledgeable, and clear. Plumbing problems never happen at a good time. They are always inconvenient. I don't know the first thing about plumbing and the positive experience I had with Tony and this company ensured my business in the future and my highest recommendation.
Yufei Z.
Yufei Z.
5/24/2023
Pablo is so great. He fixed the drain clogging issue that other plumbers cannot fix. Good work, Highly recommend!
Greg G.
Greg G.
7/15/2022
Western Rooter is the place to go!  I had a water leak under my foundation and Western Rooter diagnosed and resolved the issue quickly.  Dave, Manny, and the crew did a spectacular job presenting me with my options and fixing the issue promptly.  After some thought, I decided to have them do a complete re-pipe of the house.  They were very respectful of the property, kept me up to date on the process, and even followed up after the repairs were done to make sure there weren't any lingering issues.  If you're looking to have the job done right the first time, call Western.
Bill Y.
Bill Y.
04/11/2014 12:00:00 SA
Wow, first time for everything...never used such a professional plumbing company.  Prices seem very fair arrived on time ready to work.  Manny and his partner was extremely professional and efficient.  They did a great job for me  and took a lot of pride in what they did.  I would recommend this company.  Western definitely gained a new customer today.  I will use them again for any plumbing issues that come up.  Thanks Western!!!
Elyse S.
Elyse S.
8/13/2021
The valves for our washing machine were leaking badly. Several people in my community had recommended Western Rooter & Plumbing on the community FB page. I'm glad I called them. The woman who sets up the Appts took the time to discuss possible days & time frames. Kevin was sent out & he knew exactly what was needed & offered me a discount. Kevin was knowledgeable & quick as well as a really nice guy.
We were really pleased & will be calling them again.
Juan F.
Juan F.
05/11/2016 12:00:00 SA
This is a review for a Free Quote that I got. I was having a leak on my bathroom so I scheduled an appointment to look at the problem and get an estimate. This was probably the worse company I got a quote from.

This is what happened basically. It was a very rare light drizzle weather in SoCal and the technician just walks into my house with muddy shoes into the wooden floor and the carpets... Common sense would tell you to either take off your shoes or wear one of those shoe covers that every company had when they came to check out my problem.

The technician didn't try very hard to give me a quote or detect the problem. He basically said I needed to reschedule because he needed a ladder and a 2nd person to give me an estimate.

So all this person did was make my house dirty and nothing else.
Janet O.
Janet O.
9/24/2021
I did three loads of laundry on Friday afternoon and suddenly around 6:30 PM the bathtub and shower filled up with dirty water!  The toilet would not flush.  Since it was so late on a Friday, I was worried that we would have to wait all weekend to get it fixed.  I called Western and the kind lady on the phone arranged for a plumber to come within the next couple of hours.  Johnny Decker and his apprentice showed up and cleared the line in no time, in the dark no less.  What a relief.  I will definitely call them again when I need a plumber.  He suggested we get a better clean out in case it happens again.  We will be doing that for sure. Thank you Western Rooter.  I did not take any pictures as no one wants to see that!
David L.
David L.
03/02/2021 12:00:00 SA
John and Carlos from Western Rooter are AMAZING!! John replied my questions promptly and immediately arranged Carlos to come and fix my clogged faucets.  Carlos was nice, professional, and very honest. I came across another plumbing company to check my pipes problem, and quoted me $1200 for all the unnecessary works.  Carlos fixed the problem within an hour for just $315 and helped me clean up everything before he leaves.

Wester Rooter are just incredible!!! Highly Recommended!!
Klayton C.
Klayton C.
09/12/2012 12:00:00 SA
These guys are professional and efficient. It was very nice that they were on time, had all the parts and got the job done in a couple of hours. They even called to let me know they are on the way!

Good job Mike, thank you for making my toilet flush again and suggesting / installing a clean out for future maintenance.
Jenny F.
Jenny F.
3/21/2023
They're fast reply and get the work done no time. I'm glad found them in Yelp. They safe my day. Highly recommended.
Jennifer h.
Jennifer h.
11/18/2022
I had a great experience with getting my water heater replaced. Vinny was very professional and courteous and kept me updated every step of the way. He even went above and beyond in checking on the warranty for my old unit, Rheem. Good news it was  still under warranty and I was able to get a new unit. Bad news Rheem didn't get back to us for a few hours so I had already purchased another to be installed. Now I have an extra unit (if anyone wants to buy one? Haha).

Daniel came to help which cut the work time from 4 to 2 hours. He was also very professional and courteous and helped to educate my husband and I on our new unit.

They are quick to respond and fairly priced. I would definitely call Western Rooter again. Highly recommend!
robin w.
robin w.
10/26/2022
Disappointed. We called for emergency support at 11:30p and paid the $250 service fee. It was obvious from the moment the plumber arrived his only intention was to turn off the main valve and leave. The issue was our shower faucet knob could not turn off the water. The plumber made no attempt to fix or investigate the issue, and repeatedly told us he didn't have the parts to fix it and to call back in the morning. After this poor service we called our regular plumber and he was able to adjust the cartridge in the faucet handle with a wrench and it worked again... minimal effort with no additional parts needed. Disappointing. I know it's late but if we pay $250 emergency fee, we expect the same service as if it were normal business hours.
Leticia S.
Leticia S.
10/09/2021 12:00:00 SA
I was referred to Western Rooter by my neighbor Yvonne. She told me they were excellent!
When I called the receptionist showed great concern and empathy and expedited my call as a priority.
Mark, Arnoldo and Jacob came to my home and from the moment they drove up they were the consumate professionals. Gosh these guys know their stuff!
The machinery used is state of the art and the Plumbers overall are EXCELLENT!  
Cleared sewer in and out in 35 minutes!!!
Wow, almost instant gratification!!!
Warren L.
Warren L.
6/22/2022
Albert was fantastic. Professional. On time. Unplugged the drain with a little trouble shooting and did a great job.
scott s.
scott s.
06/09/2023 12:00:00 SA
Great, service was fast and both very nice. They put the parts in while cleaning up the rest of the inner parts .
May C.
May C.
4/27/2017
I want to update and change my review from one star to five stars. After I posted this review, the owner had immediately messaged me via Yelp the same day to email him what had happened. He apologized to me and gave me a full refund and even offered to come and do the inspection. I am completely thankful for John being responsible and how swiftly he handled this matter. Even though the inspection was incomplete and I wasn't able to find out the condition of the sewer line, I'm really content with how the owner handled the situation. Thank you John for understanding my situation and reaching out to me.

---------
Thirty minutes late, the sewer inspector came and went up the roof to inspect since the house has no clean outs. Still charged $175 even though they couldn't run the camera through. Not happy with the inspection, couldn't even do the inspection but still charged. The inspector then went on to write in the report that there was corrosion but my question is how does he know for sure if he couldn't even get the camera through??

What seemed like almost two hours, part of him being late, and then I don't know what he was doing twenty minutes in his car after he said he couldn't do the inspection, I was completely frustrated so I called the company again. I asked them that do I still have to pay for the full price even though he couldn't even do the inspection or determine the condition of the sewer line? And the lady told me yes, even though he couldn't do the inspection that I am being charged $175 for sending someone out to El Monte.

Moreover, he didn't even go under the house, it was the termite inspector that went under the house to find that there was a major shower leak in the plumbing.

Overall, I am completely frustrated, because in the end, I still don't know the condition of the sewer line and what kind of material was used, and as a first time home buyer this is really important to me.
Michael R.
Michael R.
11/14/2020
I had a great experience with Western Rooter. Vinny and his team were very professional and friendly. I had an issue with a leaking vertical sewer pipe, which was located behind a wall. The team inspected the pipe and walked me through the various options and benefits/costs of each. After initially completing the work, they found some additional holes in a connecting pipe. Instead of trying to upcharge for the additional work, they completed the additional repairs at no cost to me because they wanted to make sure they finished the job in its entirety and leave me with a functioning pipe system. They are very honest and really went the extra mile to make sure the job was done correctly, even though it took them several extra days to complete it. I would highly recommend Western Rooter for any plumbing needs.
Tracy J.
Tracy J.
11/23/2017
It's the night before Thanksgiving and my husband offered to peel potatoes for me.  I took him up on it.  About 30 mins later he asks me if I have been having trouble with the kitchen sink backing up. NO I HAVENT!!  Well, we are now--now that my husband put all the peelings down the garbage disposal.  We tried to clean it out but we were not making any progress. The sink was backed up and would absolutely not drain. At 10pm I finally said I was calling a plumber.  I Yelped a 24 hour plumber, and Western Rooter came up. It was actually the 3rd place I called.  1st one didn't answer. 2nd said they could not come until tomorrow afternoon.  I then called Western.   They answered the phone and said yes they would certainly be able to come out. He told me up front it would be double time. I tried to explain what was happening and he gave me a quote. I told him I was ok with that and he said someone would be out soon.  It was about an hour later, which was very reasonable considering the late hour.  Pablo showed up, he fixed the issue, dried up our mess, and when he gave me the bill, he said the charge was high because it was double time. I told Pablo, I'll be honest with you, he actually  quoted me more than this. Pablo said, no- I am charging you for what I did.  So even tho I paid double it was less than I was quoted.  But the charge wasn't even my concern. I was very impressed that someone came out tonight, 11pm, fixed my issue, was very nice and professional and was out of here within 30 -40 mins.
If I ever need a plumber again, I will certainly give them my business.
Charles F.
Charles F.
02/03/2022 12:00:00 SA
Prompt and courteous front office, plus efficient and knowledgeable plumbers - a winning combination.  We had Alberto's help with an issue which began as a slow-draining bathroom basin, worsened by another plumber into a full stoppage.  Alberto methodically diagnosed and resolved the issue to our complete satisfaction. This is our second experience with Western Rooter, the first being about 6 years ago when they replaced a main sewer line. I would have called them first, but could not remember the name.   With the basin entirely refusing to drain, we finally located the old receipt, and called Western Rooter.  They responded immediately and competently.  Lesson learned -- spend time up front to find the right crew.
S D.
S D.
10/16/2018
It's been a pleasure dealing with this business. Josie with customer service is super nice and very accommodating. I've called them up a few times and booked Said(say-eed) to replace faucets, shutoff valves and fix shower leaks. He's very communicative and has great workmanship. Thanks for the great experience!
Jack O.
Jack O.
01/08/2020 12:00:00 SA
These guys ROCK.

Ryan was very friendly and understanding of our needs to get the water back up and running.

Very clean crew. Always nice to my family.

I would HIGHLY suggest using these guys before anyone else.
Cherie J.
Cherie J.
9/23/2022
These guys are amazing! Thank you Justin, Omar and Diego!!  Started having sewer line back up issues after having line snaked and realized needed to call a specialized company to diagnose the problem instead of a handyman.  They came out and walked me through and showed the issues. The old sewerline had its time..Orangeburg, clay pipe and cast iron. They completed whole job in a day and left yard looking like there was ever a issue!  The whole experience with this company was seamless. Everyone from the first person that takes your call, to the awesome technicians Justin, Omar and Diego.. and Susan who helped settle the Billing..all of these people were outstandingly professional, courteous, and willing to answer my many questions. Showing me the issues and explaining process and options. Highly recommend!!! They will make the absolute best out of sh$tty sewer line situation.
Jamie A.
Jamie A.
8/23/2020
Western Rooter & Plumbing came HIGHLY by my husband, Shawn!

We had a small get together at our home for my brother yesterday. Literally mid-way through the party, my husband noticed the clean out was leaking water. When someone had flushed the toilet very unpleasant stuff started to come out of the clean out. Let's just say it didn't smell like roses. Moments later my husband picked up the phone to call Western Rooter and in less than 1 hour and 20 minutes Bryce, one of their Service Technicians was there to save the day! In less than 30 minutes Bryce was able to clear out all the blockage. He used the snake to even clear out the blockage flowing to the street.

Thank you Western Rooter & Plumbing for the great customer service experience! My family was very thankful because if it wasn't for you guys they would have had to find a local store or shop to use their restroom. I can only imagine how difficult it would be to find a restroom during this pandemic. I highly recommend Western Rooter & Plumbing, they are highly dependable, efficient, and really listen to all of your needs.
David W.
David W.
11/08/2022 12:00:00 SA
I can't say enough good things about this company. I researched many companies and read the reviews and decided to give them a chance for house re-piping job. John,, Manny and their entire crew were extremely nice, very responsive and very thorough and professional. We're so happy with the work they did I would highly recommend them.
Erin I.
Erin I.
09/02/2023 12:00:00 SA
Domingo was absolutely amazing! We accidentally punctured a hole into one of our pipes (but didn't know it) so we needed someone to come out pretty quickly. He got here, accessed the situation and was clear about the pricing and how it would be double because it was a holiday weekend. All in all he was able to get here and get the job done in about an hour and a half. He was super nice and we really appreciate him coming out here on a Saturday night. Thank you to Domingo and everyone at Western Rooter & Plumbing!
Avg Joe C.
Avg Joe C.
12/02/2021 12:00:00 SA
Pablo came out next day and on time to fix our clogged kitchen sink, great service and really nice guy.  He was careful not to make a mess and let me know the cost up front.  Cost was reasonable/average but it came with a 30 day guarantee which was reassuring.   I would call them again.
Robin H.
Robin H.
4/29/2020
Western Supreme Rooter is the best plumbing company. They are punctual , safe, professional, and  they do high quality work. They are also reasonably priced and honest.
I highly recommend Western Supreme Rooter.
Patti H.
Patti H.
2/23/2014
Good customer service starting on the phone till the plumber left.  Jesse was polite and fast... Very happy!
May H.
May H.
08/10/2023 12:00:00 SA
Arnold is Excellent, fast, efficient.  His helper also good.  I will use them again.  Thanks :)
Victor B.
Victor B.
05/09/2015 12:00:00 SA
Honest Business, highly recommend!  The tech worked to fix a leak in my toilet, when he was done it still leaked, apparently due to a crack, he was there an hour and even ran to get parts but didn't charge me!
Maria R.
Maria R.
10/05/2021 12:00:00 SA
Excellent service and great communication. Everything literally went smoothly. Would definitely hire them again for any future jobs.
Vickey L.
Vickey L.
7/20/2016
Definitely they are a quick responder while I requested a quote through Yelp. John, the owner, responded to my issue/quote within 5 minutes. $90 within the hour plus other costs for parts. But there's a 10% discount for new customers. John told me to either call them tonight or the next morning when they open at 7am to schedule the appointment. I chose to call in the morning. Spoke with a cheerful lady, Kaitlyn or is it Katie? Anyway, she was delightful and told me that someone will come in between 9am-11:00am.

Vinny came in at 9:00am. Professional, courteous, and awesome. He knew what he had to do and finished his task within 20 minutes. He cleaned it up and tested it. Job done! He had a cute mustache that I forget to compliment. But I was overjoyed that the dripping had stopped. It was leaking about one gallon every 3-4 hours. Thank you, Vinny! And thank you, John! I might need to do research on a water softener because we have hard water in the house. I will definitely call this Company back when we are ready to install one.

Issue: I had a Delta Faucet that was leaking in my bathroom tub/shower. I googled it and YouTube it and it says I need to change the valve cartridge. Of course, my folks didn't trust me with the task so they wanted me to hire a professional to deal with it. All the faucets are Delta that came with this house built in 2007. Most Delta Faucets are warranty for life. So I called Delta and they sent me the new cartridge. Normally a valve cartridge is about $45+. So that saved us some money. It came within the week.
Nicole S.
Nicole S.
3/31/2015
I would strongly recommend Western Rooter & Plumbing to anyone. We have used the company many times in the past but this last time we were extremely pleased with the service. Justin Goytia and Omar Hernández were fantastic in all aspects. They were very respectful, punctual and hard working. They explained everything that needed to be done and kept us posted every step of the way. It was a two day job and as promised it was completed in a timely manner. We will definitely ask for Justin and Omar if we ever need anymore work done in the future. Thanks again
Michael M.
Michael M.
2/14/2023
Nice people to deal with. They took care of my problem, which was a leaking shower valve, and didn't try to upsell me into a bigger and costlier job.
I'd recommend them for sure.

Mike M. - Pasadena
Karen B.
Karen B.
12/14/2018
Had two showers back up yesterday called western rooter and the girl who answered the phone was so nice. I told her I put drano to try and unclog it and she said you never want to use that I never knew that.   So I'm glad she told me.  Today Ruben came to our house and had to snake the lines and found we needed to do some extra work.  I just want to say Ruben was very polite and explained everything to me and I was very impressed with the knowledge that he knew.  If you need the honest truth call western rooter and ask for Ruben.   You will not be disappointed.
J D.
J D.
10/02/2020 12:00:00 SA
Mitch and his team are amazing. They were able to replace all of the pipes in our 90 year old home. Their work is beautiful, they did it in less than half the time that I expected them to, and they didn't charge me nearly as much as I had anticipated for such a large job. If I ever need a plumber again I will most definitely be calling Western Rooter.
Mark M.
Mark M.
5/31/2023
Western plumber Alberto worked very hard installing new faucets, came back a few days later and solved another unrelated leak. Fast response and good service, very glad to have found this plumbing company.
Monica Y.
Monica Y.
12/16/2022
Western Rooter has provided us excellent service at least thrice now for various home plumbing needs. They are professional, responsive and reliable! Our most recent technician Mitch was amazing and not only took care of our broken pipes issue but was so patient and pleasant to work with! Highly recommend this company.
Lance S.
Lance S.
8/28/2022
Western Rooter is our go-to plumbing vendor for all of our buildings.  We've used them for major projects including a complete re-pipe of our buildings, upgrading our hot water heaters, and replacement of drainage lines.
They also take care of our day-to-day repair needs such as drain clearing , hydro jetting and pump replacement. Their service level stands far above the competition.  The technicians are always polite, informative, and complete the task correctly the first time. Thanks to John and the staff at Western Rooter.
Damiana L.
Damiana L.
11/25/2013
We had excellent, prompt service from Jesse at Western Rooter. I'd recommend him anytime.
Aubrey D.
Aubrey D.
10/10/2021 12:00:00 SA
Best plumbing in Pasadena area. Alberto was really good and actually figured out our problem right away and was able to fix it right away. He came on a Sunday, was fast and efficient and explained to us exactly what we needed to know and what is going on. 10/10 recommend this company.
Vanessa G.
Vanessa G.
03/03/2023 12:00:00 SA
5 Stars! I googled, saw there reviews, and called right away for a gas leak, they called me back in seconds of me calling them and scheduled for next day gas leak repair. The gas company turned off my gas, and western rooter was able to fix it on the same day that they went out, within just a few hours. They are very knowledgeable know what they are doing and they explained it to me as they go. The best part was the gas company came that night, after the repair was done, and passed the gas leak repair, and restored service that night. They collected payment from me after the work was completed. Very satisfied all around with this company, will definitely use again.
Wolfpack B.
Wolfpack B.
03/03/2023 12:00:00 SA
Great service. Communication was clear and accurate. Tech arrived and finished within the window I was given. Absolutely will use them again.
Laurie G.
Laurie G.
3/29/2014
Yes!! I found a good plumbing company I can trust.
Yesterday, the main line on our home backed up. Water all over the bathroom floors, water in the tubs. My usual drain cleaner did not help at all.
I called Western on a Saturday morning. Both Maureen and Stephanie were friendly and helpful on the phones. I got the feeling they were ready and able to help.
The plumber came by at 10:30--within the agreed on time of 10am -12pm. The plumber became the hero of the story--Danny Maldonado.
There were quite a few problems cleaning out our line. Danny knows his stuff! Every time we ran into a problem, he knew what to do next. The roto-rooter didn't work out--something about the fixtures a previous plumber had installed.
Danny ended up going on the roof and cleaning out both the main line and the kitchen. He did not charge me for the rooter that didn't work--only for the roof.
Danny and Carlos (second man was called in--another very nice guy) and both the roof vents were cleaned out. It was quite a job--it took some time, repeated effort, and more patience than any other plumber I've run across!!
They charged me $189 total. $150 for the main line, and $39 for the kitchen.  
Western could have talked me into a whole lot of expense, if they had wanted to. This job took a great deal more muscle than a simple rooter job! I am so happy they managed to clear my plumbing so I can live again! And I found a company with integrity that I can recommend to my friends.
If you live in an older house (built in the 50s) or have trees like I do, you might want to try these guys. Unlike many rooters, Western sends out licensed fellows who know a lot about plumbing. They are also unusually patient in working out difficulties without resorting to easy (and expensive) solutions.
Thank you Danny Maldonado, Carlos, Stephanie and Maureen!! And of course, Western Plumbing--the company I will call from now on when i need help with the plumbing.
Mary C.
Mary C.
03/06/2023 12:00:00 SA
What wonderful service we had. My sister's house was so clogged in the kitchen that she could not use it at all. She is disabled so I tend to take care of these matters.

I called Western Rooter and they said they would be out within 3 hours. They were out in one. The plumber was so kind and dealt with the matter in minutes and even helped me clean up the sink.

These are the guys I will always be using from now on. I was just so happy with them.
Lana R.
Lana R.
11/14/2022
We had a clogged drain on the kitchen sink and also leak to drainage blockage on laundry room sink. We called the night before and they came the next morning. Ricky and Richie were very friendly and professional, forget the name of other guy.   They took care of it within an hour with the hydro jet, got all the grease and disgusting stuff out.  It has been 5 days now, everything draining good. Price is reasonable. Thanks
Darren K.
Darren K.
11/19/2015
Was able to schedule an appointment time easily (had same day availability) and the worker was right on time, at the beginning of the 2 hour window they gave me.  I had a long standing problem with water flowing to my kitchen faucet, and it took Carlos A. less than a minute to diagnose and solve my problem with an embarrassingly easy fix.  Not only did he not charge me for the service call, he also provided some advice for another concern with my outside water line.  The advice he gave me proved to me that he was not out to create more business (and more expense for me).  I'm very happy that I chose Western Rooter to handle my problem.  Thanks Carlos!
Kenneth A.
Kenneth A.
2/23/2022
I called them again for another job to fix problems I was having with my shower. Charlie and Leo did a great job, and even drove cross-town to get a hard to find part and finish the job in one day. It's great to find a plumbing company that I can trust.
Rosibel J.
Rosibel J.
8/29/2019
Couldn't be better. They arrived at my house within 15 minutes of placing the call. The job was completed professionally and efficiently. Will definitely use again.
Alma H.
Alma H.
03/11/2017 12:00:00 SA
Adam from Western Rooter fixed us up in 5 min. This is some serious emergency plumbing. If you're stuck and need help... who you gonna call? Yap.
Woonmai Q.
Woonmai Q.
05/06/2014 12:00:00 SA
The main drain in out house was clogged for the second time in 6 months. The last time I called Rescue Rooter.  This time I tried Western Rooter because of the good reviews and boy!  What a difference!  Mike was very honest and it was obvious he wasn't just out to make money from our helplessness.  And he got to my house within 20 minutes of my call... Hoes that for speedy service.  And reasonably priced.... No hidden fees.  All in all a very pleasant experience.  I would not hesitate to call Mike again anytime I have this problem.
Bob K.
Bob K.
05/02/2018 12:00:00 SA
John and his crew led by Danny were absolutely amazing!! They spent over 32 straight hours repairing a serious main drain issue at my building that made several tenants close.  They all worked with such urgency and ultimately got me and other businesses in our center back online quickly.  Can't thank you guys enough.  

I highly recommend Western for rooting, hydrojetting and repairs both big and small.
Vanessa L.
Vanessa L.
7/16/2023
Fast response!  Very professional!  I had a great experience with getting a quote!  Will use them in the future!
Ian W.
Ian W.
6/26/2023
We had an emergency on a Friday afternoon and Western was there within the hour and made the repairs needed. Great to work with.
Hiep D.
Hiep D.
01/02/2023 12:00:00 SA
Western Rooter had a plumber come out the next day after our initial conversation. It was a small job to address the low flow in our tub faucet. Turns out it was a bad cartridge. Unfortunately Jared couldn't locate the part at any local stores so he had to have it shipped overnight. He came back a couple of days later to finish the job.

Western Rooter (and Jared) have proven to be friendly, responsive and very professional. Given this experience I would recommend this company.
Sonia N.
Sonia N.
09/05/2017 12:00:00 SA
Justin was great! He took the time to explain everything that he was doing and how relining the sewer would stop clogs from reoccurring. He was very thorough and very patient. I would highly recommend him and this company to fix all your plumbing needs.
J Q.
J Q.
6/23/2017
Homar Montano came to the rescue to clean out my main sewer line. The office staff was very friendly, they gave me a time to expect him and he arrived on time. Homar is very personable and professional he did a quick and efficient job.  I would highly recommend him!
Steve T.
Steve T.
5/21/2021
Quick to respond and gave a fair price. Would come back for future plumbing needs.
Ming L.
Ming L.
08/01/2022 12:00:00 SA
do not call this place for emergency plumbing repair
i got a major toilet leak abd flooded my toilet on sunday evening i search and rewuested for emergency plumbing repair thru yelp
this company is the only one that answered my request the plumber showed up and fixed the leak in 15min and charge me $245 for labor & parts i believe this is highway robbery i wish i could find someone else at the last min
but unfortunately i had no choice
i will never use this company again for any plumbing service
please be aware
Cuffy B.
Cuffy B.
6/18/2023
First class all the way, this company showed up on time fix the problem and didn't make me get a second mortgage.
Manilyn D.
Manilyn D.
6/17/2020
Tony Bernal came and serviced are plumbing situation and he did an amazing job, he was very helpful and assuring , he was also very kind and attentive to the situation. I recommend western supreme rooter for your plumbing needs and Tony was a great crew.
Ryan B.
Ryan B.
9/14/2015
Just had Justin (and now Omar) from Western Rooter out to diagnose a long-standing problem we've been having at my complex and he was great to deal with. Both were extremely polite, thorough and took the time to explain the issue (roots in the pipes) to both me and the owner of the property.

I can't comment on the pricing/costs as I'm not the one paying the bill (I'm the tenant/renter) but the service itself was excellent and after MONTHS of having multiple other companies out that simply rooted the pipes, it was great to have someone go more in-depth to find the issue. He was able to get a camera down there and find two spots where we have cracks in the pipe and roots are getting in. He also gave us a gameplan of what we can do to get it fixed and (pending the owner approving) they were willing to start tomorrow to dig up the concrete and get the permanent fix in place. Considering the work he did today, I'm hoping the property owner continues to use Western Rooter and we move forward with the suggested fix.

UPDATE: The following day Omar and Justin both came out to fix the source of the problem. They used cameras and sensors to find exactly where the cracks/roots were in the pipe, cut out the concrete and dug down to fix it all within a day (in TWO different spots!). They then cleaned everything up before leaving and set us up with a concrete guy who is coming by tomorrow to put things back the way they were. Amazing work, start to finish!

Thanks again Justin, Omar & WR!
J W.
J W.
12/22/2022
I had a really bad kitchen sink clog and had to find a plumber. The people at Western Rooter were friendly and helpful from the phone call to the service call. Our technician Pablo called before arriving, arrived on time, and got to the root of the problem quick. He was friendly and professional. He cleared our drain quickly and without any mess. Cleaned up after himself and left the drain good as new. And the price was reasonable and just what was quoted on the phone. I would definitely recommend this business and especially their technician Pablo. It was an overall great experience!
Joe M.
Joe M.
10/18/2022
Kitchen sink was clogged and Western was able to send Richie over very quickly. He cleared the blockage and pointed out that our disposal was leaking for some time (it had rusted from the leaks). He installed a new one right away saving us time and hassle. I will call them again for my future plumbing needs.
Anson T.
Anson T.
9/23/2020
Fantastic service, the whole team was super polite and friendly. They showed me the results of their work afterwards to make sure we were satisfied and verify that they did a quality job. Justin the team lead was especially nice and helpful in explaining what the problems were with our plumbing and what solution they could provide. Highly recommend Western Rooters and they will now be our go to plumbers.
Austin T.
Austin T.
1/20/2018
Omar just literally saved me thousands of dollars. This guy is exactly who you want doing your plumbing. He was honest about my options and gave me the perfect solution when fixing an underground pipe leak. I'm not kidding when I say I'm a costumer for life.

We had a different company come yesterday to try and fix it. They spend hours trying to locate the source of the leak and left without being able to solve anything. They told us that we'd have to wait until Monday before they'd come back. Then, today Omar walked in and took care of it in 20 minutes. My wife and I are laughing at how easy he made it look.

Thanks Omar for the amazing work and I'm telling everyone I know in the neighborhood who to call when they need a real plumber.
Owen Y.
Owen Y.
01/04/2022 12:00:00 SA
Great company and workers! l had a water leak near my meter. They came right away and did a great job even while it was raining.
Espressivo D.
Espressivo D.
6/29/2017
We had two gas leaks in our new apartment on Tuesday. Oscar came very quickly and found the two leaks(one in the laundry, the other on the roof) and fixed them. It was a really hot day, Oscar climbed up and down the roof to look for leaks and fix the leak on the roof. He also came back in the evening just to open the valve on the roof for us. We really appreciate his great and professional help.
Jonathan L.
Jonathan L.
05/06/2022 12:00:00 SA
Western Rooter saved the day thanks to Mitch!  I hired another plumbing company to do a big job running a drain line around my house and when that company messed up I was super frustrated and didn't know what to do.  I searched Yelp and the first 5 STAR company that came up was Western Rooter and from the start they were so helpful.  They were super professional and kind... Mitch came out to help me and make sure all my questions were answered!
I am forever grateful for them for helping me out.  Not to mention they offer fair prices compared to the other company I had hired.  
Be careful what plumbing companies you use and always get multiple quotes so you can see which ones are taking advantage of you, Western Rooter is one of the GOOD ONES!
Kate L.
Kate L.
8/23/2018
I had a really amazing experience with Western Rooter. This review is for commercial (restaurant). Behind sushi bar, we have a small sink. It was clogged really bad and we needed a snake job. I called Western Rooter in the morning, and the receptionist scheduled me right away. The technician RJ came within an hour and fixed clogging issue we had in the sushi bar. The way job was taken care was very prompt, clean and professional. I was more than satisfied with the way job was taken care, I opened account with Western Rooter immediately, so they can send me reminder call for maintenance check up every 4-6months. For opening account with them, they gave me instant discount as well. Running restaurant, we have pluming problems every so often. I am so glad that I have Western Rooter as my go-to vendor. Thank you Western Rooter and Thank you RJ for your professional service.
Patricia L.
Patricia L.
11/12/2013 12:00:00 SA
Found this company on Yelp and based on great reviews, I called them. They were professional and took care of my clogged drains. The first time, Danny came to help snake the pipes. He explained to me I needed a new pipe installed so declogging was only temporary. Like reviews, he even cleaned up the mess from old water coming up. I appreciated his help and explanations to make sure I understood the plumbing system and causes of the problems.

I called the company again for a larger clogging issue since it returned. I had already scheduled with another company to install a pipe so I called this company to temporarily unclog the pipes again in the mean time. A young technician came and took the time to fix it again. He was really friendly and understanding. The place was a mess! I'm glad I went to this company for their help. Very professional and friendly
Ryan E.
Ryan E.
07/09/2017 12:00:00 SA
I was in a pinch on a Sunday afternoon and gave these guys a call to fix my shower drain that was overflowing every time my upstairs neighbor would shower. Homar, the plumber rep, arrived quickly, within an hour or so. He was all business and took care of my problem within an hour. I would use their services again and recommend them to anyone.
Olivia W.
Olivia W.
06/08/2018 12:00:00 SA
We have been having a problem with our downstairs toilet backing up off and on since we moved into our new house. Prior to this, we had used the plumber that was recommended by our homeowners warranty insurance to clear the pipes twice.

That plumber wanted to tear up the pipes going all the way out to the street for thousands of dollars. I contacted Western Rooter for a second opinion.  They diagnosed an obstruction in the pipe and the location of the obstruction, using all of their state-of-the-art equipment.

Manny and Mitch were very professional, thorough and clean. They found the obstruction, explained everything that was happening along the way and resolved the problem. Not to mention the fact that they had great attitudes and were a joy to have working at our house!

Western Rooter's price was less than half of what the other plumber wanted to charge. I greatly appreciate the fact that they were looking for a solution that would minimize my cost, while providing the best resolution to the problem.

I highly recommend this company and these two guys. They will be the only ones I will call in the future!!
Kenneth Y.
Kenneth Y.
07/08/2017 12:00:00 SA
Great and fast! My toilet clogged up and flooded my room late at night but luckily this place has 24/7 service and they dispatched someone in around 2 hrs. Homer was efficient and very courteous. He told us the problem right away and what we needed to fix. The job was done in 40 mins. I would recommend this company to my friends in the future.
Zaki M.
Zaki M.
3/16/2023
Professional.  Efficient.  Effective.  Alberto Cortez (I hope I got his name correct) was professional and efficient in getting our toilet clogged problem resolved.

No mess, no fuss - he just gets the job done
Tina D.
Tina D.
1/16/2018
We were happy someone was able to come out and unclog our kitchen sink. After making the appointment with Daniel, he said he could send someone out in two hours. We were happily surprised when Pablo called an hour later saying he was outside our gate.

Pablo did a great job trying to understand the issue and figuring out the best way fix our problem. For a moment we thought he was going to have to leave for the night and return the next day with our sink still clogged. Fortunately, he made a final attempt before giving up for the night and was successful...Thank you Jesus! An hour and a half later our sink was unclogged.

We were slightly surprised that our invoice was higher than the quote provided over the phone (and that's why I didn't give 5 stars), but we were happy with the service and would definitely recommend Pablo as well as Western Rooted. Thanks guys!
MT L.
MT L.
12/27/2020
I had toilet issues and they came a half hour after I called. It turns out that they had to pull the toilet and it had roots that had seeped into the pipes which blocked the flow going out. The plumber, Pablo, was the best one I ever had. He was very professional and did a great job, and was also very friendly and had a positive, upbeat attitude. I would like him to fix my plumbing issues anytime I have them. And the price they charged was very reasonable.
Leigh M.
Leigh M.
11/28/2022
Whenever WR comes to do a job they are professional, very kind and efficient. They are also honest in their assessment of what needs to be done or not done. Thank you for being an ethical local business
Yupi C.
Yupi C.
7/19/2018
I got great service from this company from beginning to the end. My bathrooms clogged and I called Western Rooter&Plumbing and a nice lady tried to get someone to come in just 30 minutes, a nice and professional Justin came to fix the problem. Since the house is quite old which and the tree roots caused the clogged, a lot of surprises came out during the process, Justin has been professional and patient in explaining and showing me where the problems and gave me options, he even worked by himself ( no other guys available) under the heat for this big project and finished it beautifully. I really appreciate his good knowledge and nice work, plus he has a quality of being patient which made good quality in our experience during the process. Thank you! Justin! That's an awesome job done! They also have flexible payment plan without interest, that helps a lot!
Todd S.
Todd S.
6/19/2017
Both toilets were backed up, and I couldn't clear the line myself, so I got onto Nextdoor and most of my neighbors seemed to recommend Western Rooter, so I gave them a call.  They gave me a 2-hour window for their plumber to arrive, and he did arrive within that window.  The service technician's name was Ruben, and he was very knowledgeable, professional, and ready and willing to get the problem resolved.

We agreed on snaking the main line from the roof, and he had to bring in a 2nd plumber for that task.  The 2nd plumber arrived soon after, and they had the blockage cleared very quickly, but ran tests in the bathroom just to be certain the problem was completely resolved.

Ruben told me up front that it would cost $200 for the job, which is consistent with their price sheet online.

From the dispatch person, to the accounting staff, to the technicians (Ruben & Homar), everyone was fair, friendly, and fast.  I would definately use Western Rooter again!
Courtney A.
Courtney A.
9/21/2021
Ryan Huey from Western Rooter is and will always be our plumbing guy! He's very friendly, easy going and professional.  Everybody i know that has used him says the same! Ryan and his team are great resources for great work and education, from a clogged drain to helping relocate our washer and everything else. If you haven't found yourself a great plumber, ask for Ryan Huey at Western Rooter.
Cynthia Z.
Cynthia Z.
03/12/2021 12:00:00 SA
Sent an email inquiry through their website for an estimate, never got a response. I have seen their vans around so I would assume other people were able to get in touch with them. We were out of luck but we found another plumber to get it fixed.
H. L.
H. L.
12/23/2021
Two of my yard drains were blocked by tree roots and I contacted Western Rooter to come take a look. John was able to come the next day and according to his card he is the CEO! Anyway, he was very nice and offered me  hydrojetting of the two drains for what I think is a very reasonable price. Josh  came to my place that same morning which is helpful since the forecast predicts heavy rain the next day. He came with a big industrial strength hydrojet truck which was quite impressive. Unfortunately the front yard drain was too blocked with roots to even allow hydrojetting. He did check the rest of the line via the other drain basins. He was able to clean up the other blocked drain in the back yard. He was super nice and took his time to check all the areas and explained things to me. Without me asking, he offered to discount the original price considering one drain is too blocked and will need to be replaced.  I am impressed with their professionalism and willingness to work with customers.
Jessica M.
Jessica M.
08/11/2020 12:00:00 SA
Pablo came to fix our clogged sink and he was very nice and super professional! I would definitely recommend this company! He was very helpful and informative! He also finished in a timely manner and left us an invoice to make sure we understood what was done. Highly recommend. 5/5
J L C.
J L C.
5/19/2023
Robert was professional, polite, and quite knowledgeable. He completed the job quickly. He made some good observations and suggestions. He offered additional work, which we will look into. He did not push or sell us on additional services. It was a pleasure working with him.
Leslie C.
Leslie C.
06/09/2020 12:00:00 SA
Just wanted to say these gentlemen were truly professional ! They did a great job in a short time, walked us through each step so everything was clear up front to the end.
Huge thanks !!!
We highly recommend them to anyone !!
Mike S.
Mike S.
5/16/2016
These guys were awesome. Came the same day, found the leak and repaired it. Great service, very friendly and gave us some great advice.  Would definitely use them again.
Barbara S.
Barbara S.
01/07/2015 12:00:00 SA
This review is for Justin Goytia and Omar Hernandez.
They offered service that was outstanding in every respect. The prices were far below the going rate and they keep at it until the problem is fixed! (Had to did a 3.5 foot hole in the ground ,cut the cast iron pipe and installed a 2 way clean out)
Will use them again.
Lars S.
Donna L.
Donna L.
4/29/2023
R.J. is the best! Western is correcting a problem at our condo that was caused by another service provider and I asked for a plumber to come up because I wasn't getting water in our middle bath. RJ, the plumber they sent, was responsive to that issue - cleared it up right away - PLUS looked at my clogged disposal as an extra measure of customer service attentiveness! The initial problem was making everyone here have a bad couple of days - no water, rusty water, etc.. So nice to have a sincere, hyper-competent service provider on the site who saw the 'frazzle' and fixed it with kindness!
Patrick M.
Patrick M.
5/24/2022
Western Rooter always does good work and shows up on time. They just cleaned out our badly blocked kitchen line. It wasn't something specific in there. Just years of sludge. It's like we stuck oil. Thank you Justin and Diego. Good job.
Melissa W.
Melissa W.
07/03/2017 12:00:00 SA
Very professional and answered questions in language that I understood.  Arrived promptly and prepared to address my plumbing needs (hydro jetting 2 lines).  I will definitely use this company in the future.  Hard to find a professional plumbing service that doesn't try to sell you additional services and make you feel like you have to do a ton of other work. They come for what you asked!  Great experience!  Definitely worth a try if you want to try a new plumbing company.  They are not all the same and I believe Western Rooter will show you that!
David L.
David L.
12/21/2022
We have an ongoing battle with roots and grew a little impatient with our previous plumber who wasn't the most professional, prompt, or consistent so we contacted Western Rooter.

Leonel came out to help snake our main and I have to say he was a breath of fresh air - prompt, very professional, courteous, efficient, and overall seemed like a nice guy so I made sure to grab his card.

Flash forward to today - I had stupidly thrown a new mattress cover into the washing machine without checking to see if it had a cardboard insert... and... well of course it did, causing a nasty clog causing our kitchen sink and washing machine to drain out into the overflow, flooding our backyard.

We called Western Rooter and requested Leonel again and had the same great experience as that first time. Prompt, efficient, professional, and courteous.

I hope I don't have to see him again anytime soon but glad to know I have his number in case I do!
Don B.
Don B.
1/20/2020
Johnny came by to repair a leaking sprinkler line installed by our gardener. He knew what to do , and the repair was done quickly   We are very happy with his work and his customer service. We would highly recommend him to everyone!
Keegan D.
Keegan D.
06/10/2022 12:00:00 SA
I called Western Rooter at 1:30pm on a Friday and Carlos and his son had fixed 2 rather large issues for me by 4pm that same day. Fantastic attitude, easy communication and just dead simple. All while being fairly priced (especially considering the ease and the speed of the entire thing).

Can't recommend enough.
Jose H.
Jose H.
1/17/2021
Great plumbing and rooter company!!

John and his team have been to our home for various plumbing services and have delivered nothing but top notch service every time.  My family and I have always been more than pleased with the whole service, from notifying us when the technician was in route, to the cleanliness and professionalism through the whole service process.  

We recently just had our water main line replaced along with a Halo 5 whole house water filtration system and wow what a difference!!  If you want pure, clean, great tasting water to drink and bath with out of every faucet in the house definitely consider this system for the health of your family.  My wife and son have been battling with eczema skin issues and we have already started to notice a difference in their skin with the system being installed only a month ago!  We instantly felt the difference in our hair after showering, have noticed reduced hard water deposit on all water fixtures and have eliminated the need to buy water for the next 10 years.  

Thank you Western Rooter!!
Brian H.
Brian H.
1/23/2021
On 11-24-20, Manny and Oscar did an excellent major plumbing job at our home.  They were professional, hard working, timely, and charged a reasonable price.
Tim M.
Tim M.
12/14/2012
Raul and Manny came at 8am and worked on installing a clean out for us.  As I write this they are still here at close to 4pm.  We had a major blockage in our sewer line and they are working their tails off (on the day of their company's Christmas party, which they missed) to resolve things.  They are competitively priced, and extraordinarily dedicated to customer service.  I am recommending them to anyone who needs service.  They are exceptional!
Aiden A.
Aiden A.
03/04/2016 12:00:00 SA
We called last night at 6pm to have someone come out to fix a leak behind our fridge.  The leak was coming from behind the shut off valve, and turning it off did nothing but build pressure and make the leak worse.  Ruben came out by 7pm and started working right away.  He informed me that he had to cut the hole in the wall to see where the leak was.  But fortunately he found it without having to do that.  He let me know what the problem was, and that there was a few options for fixing it.  He then went straight to work and even went out to Home Depot to get the part he needed.  

He cleaned up after and helped me move the fridge back into place.  Really great service, professional, friendly and great price.

Will definitely use them again!
Chris G.
Chris G.
9/23/2020
I've had these guys out at least 4 times to clear blockages in our drains.  Every time, they are extremely friendly, courteous, punctual, professional, clean and do an awesome job!  Highly recommended!
Meeta B.
Meeta B.
8/28/2022
Leo was very professional and gave us guidance and advice to resolve issues. Western Rooter is the best that I know of and very reliable. Their customer service is exceptional and always willing to help.
Mike D.
Mike D.
2/20/2018
Good service. Total professional came and did the work and did no try to  add any hidden costs. Will keep this number in my phone. Thank you Western Rooter.
Mike O.
Mike O.
2/25/2022
We needed a new water heater installed and the company that was supposed to come out canceled at the last minute and said we'd have to wait until Monday. Couldn't be without hot water all weekend so called Western Rooter at 2:50pm and asked if someone was available to come out on Friday. Few moments later the customer service rep had someone lined up and Ryan showed up within 30 minutes. He installed the water heater, stuck around to make sure we had hot water and helped adjust the temperature. Very happy to have hot water and thankful to Western Rooter...will definitely use them in the future and recommend their services.
Brad H.
Brad H.
4/30/2013
I'll start by saying I wouldn't hesitate calling on these guys again or referring them to friends. The whole experience was very pleasant.

Unfortunately, I was caught in the uncomfortable position of being the middle-man between my landlord and the plumbing company. We had a water main leak at the side of our house that we just recently discovered but that had gotten progressively worse over the past few days. My landlord told me to call a plumber out and she would reimburse me for the repairs. I called up Western Rooter & Plumbing after doing a Yelp search and reading several positive reviews. Within an hour of calling, a technician named Manny arrived at the house. He found the source of the leak within about 30 minutes and presented an estimate, which I thought was very reasonable.

Just to be on the safe side, I thought I had better call my landlord and get her approval prior to proceeding with the repair. At this point, of course, she wanted to shop around. Manny was very understanding and couldn't have been more professional. Hopefully we''ll have him back soon to actually finish the job.
Dana S.
Dana S.
10/28/2021
We are pleased with the services received by Western Rooter.  Homer showed up on time and made sure we understand the services required.  He started working on replacing the piping under the kitchen sink and finished the job in four hours based on his original estimate.  Great company for plumbing and drain services
Joanne L.
Joanne L.
1/18/2014
I didn't use Western Rooter's service, but I did call them twice to enquire about their plumbing prices and request a quote. The first lady I spoke with quoted me 1-2 hours for a water heater fix but said they can pro-rate by every 15 or 30 minutes, but the second lady said anything over the first hour automatically gets charged the full second hour. I didn't want to pay for 2 hours if the job would only take 70 minutes, so I did some research and called my local plumbing supply store for a recommendation for a good local plumber. He quoted me a flat rate (regardless of time) that is equivalent to what I would pay Western Rooter for 80 minutes, so I took it for peace of mind.

Western Rooter's hourly rates are reasonable, however ($90/hr), and I wouldn't mind giving them a try next time. I just don't like their strict charging policy and didn't want there to be any confusion with the payment when it could have turned into a he-said-she-said issue regarding the fee/hour.
Edwin C.
Edwin C.
04/09/2015 12:00:00 SA
I was thinking about swapping out the main water valve for our house and called up Western Rooter.  They were very courteous and set up an appointment for me the next day.  

When they came out, they were on time and were very detailed with the assessment about what could be done.  Vinnie, the guy who came out, gave me an estimate that was very reasonable. What I really appreciated was his honesty about everything and what I could do to save some cash but still have the same result. I will definitely call up Western Rooter the next time I need a plumbing issue addressed.
Amy W.
Amy W.
3/23/2018
These guys were great! Both men were courteous and communicated what needed to be done to replace the stop valves in both bathrooms. They cleaned up after themselves and were understanding when my dog kept barking at them. He warmed up to them eventually, but I appreciated their patience.
Carlos S.
Carlos S.
4/17/2022
We learned that the sewer lines from the house to the public sewer in the street had become clogged.  That caused a toilet in the garage to overflow considerably.   We asked all the plumbers in the 25- mile radius of Pasadena to tell us what was wrong and how much it would cost to fix the problem.  Many plumbers came out and gave us their opinions of what was wrong and different approaches to solve the problem.  We concluded that Western Rooter was our choice because they had the lowest cost and the best reviews.  Western Rooter came out the next day and solved the entire problem in one day.  In fact, they added, at no cost to me, two drain cleanout covers in case there is a need in the future.  Western Rooter's technicians and workmen were experts in doing the work.  They knew exactly how to do the work and how to do it most efficiently.  They left everything neat and tidy, as though no one had been there.   They definitely deserve a 5-star rating.
Ains B.
Ains B.
06/05/2023 12:00:00 SA
I'm always suspicious when a company has a ton of five star reviews, but now I believe the hype for Western Rooter! This was the easiest plumbing experience ever.  Called at 8:30 am, had a technician here by 9:30, problem fixed in 15 minutes.  Operator and plumber were both polite and friendly.  Price was super reasonable.  Thank you!
Celina A.
Celina A.
08/12/2021 12:00:00 SA
We needed our main line flushed ASAP! Within 2 hours Danny Rosas arrived and problem was fixed within an hour! Danny was friendly and patient and answered all our questions!
Richard G.
Richard G.
11/03/2022 12:00:00 SA
Last Friday, I had a major issue with my toilet.  After I was done doing my business, I flushed the toilet and my business came back up.  I notified the landlord, who had informed me that the earliest they can come out was the following Wednesday (as they were out of town) and informed us to call a plumber (albeit reluctantly).  

As we were trying to call a plumber for almost an hour, we eventually got into contact with this company at around 7pm.  Within an hour, they informed us that a plumber will be arriving between 930pm to 1130pm.  Mind you, this was on a Friday evening where getting a plumber was not easy (and not cheap).  Given the circumstances, it was worth the cost.  Plumber arrives at 945pm and begins to go to work.  After 2 hours, it was determined that the sewer lines were severely backed up and needed major upgrades (as it turned out that my entire complex also had issues with their plumbing).

Western Rooter and their employee, Charles came through big time.  5 stars for Charles, minus 5 stars for my landlord.
Angelo T.
Angelo T.
12/03/2022 12:00:00 SA
I've been having a leak for several weeks now but cannot pinpoint where it is. In a way, I've been traumatized before from the plumbers that I asked help from in the past. Thank God for Yelp I found Western Rooter. Their response time was within the hour from when I left a message. During the day of visit, Mitch called me to get a picture of what is going on. I initally asked for the water leak detection service and he found it right away. He then went inside the crawl space of my house to see the damage and took pictures and videos of the things that need to be addressed. When he came out, he told me that my mainline and sewerline need some fixing. He gave me a quote on the spot and considering that it is Saturday, I think that his price was reasonable. I then gave him the green light to fix it. I was happy with the service and based from what Mitch discussed with me today, this is not going to be the first time that I'll be seeing him. Had a little hiccup because when I applied for their financing, the credit was already expired. He then told me that Susan from their financing department will call me on Monday to get it settled. They were very professional about handling EVERYTHING. I will definitely ask him again in the future to fix the other plumbing issues I need at home. Thank you Mitch and Western Rooter!
S L.
S L.
05/06/2022 12:00:00 SA
Punctual, honest service. I've used them multiple times and never had any issues. Pricing is standard and clear.
Jeff W.
Jeff W.
11/02/2018 12:00:00 SA
Justin, Mark, Albert, Omar & team are the best!  What started out as a preliminary inspection for a clogged drain turned out to be nightmare each step of the way.  All in all Justin & the team diagnosed the collapsed main line and proceeded to replace and restore it to brand new ABS lines.  Justin walked me through each step of the process, answering my questions and providing a viable solution.  These guys are true professionals with grit and superior techniques.  They went above and beyond multiple times and the end result is excellent by far.  This company shows it values its costumers by sending out the best team that treats their customers with respect and pride in their work.
Michelle B.
Michelle B.
9/24/2017
Please confirm your account to post your review
5.0 star rating 9/23/2017
I can't tell you how happy I am with the service I received from Western Rooter and Plumbing.
They were the 4th plumber I have called in the area since we had a pipe break in June.  I am a absence owner.

Cesar not only showed up when he said he would and gave us a bid that was acceptable. He did a complete plumbing job of the whole unit.  He did a great job in a very timely manner.  AND when the upstairs unit began leaking into mine right after I had it all repaired Cesar was back within an hour, assessed the situation.  The office Called the upstairs neighbor and assured me it was all under control.   And it was.  They were happy to provide insurance for the HOA.

I am very pleased with the  efficiency and work done by Caesar and Western Rooter & Plumbing.  My contracter said he was so impressed he would be using them again.
Terri A.
Terri A.
11/30/2021
Bryce Coleman  was very thorough doing he job and  resolved the issue in a timely manner.  It was a pleasure having him here.
Julia N.
Julia N.
10/13/2020
I called for someone to check out my sewer line and they were able to come by in one day notice. Homar was extremely generous and gave us a free estimate that would have typically costed $100+. He put a camera down our sewer line and explained to us exactly what we needed in detail. He was honest and advised us accordingly.
Karen M.
Karen M.
3/24/2023
Western Rooter was able to come out the same day and fix our clogged sink problem. They are very responsive and reasonable pricing.
Andy L.
Andy L.
2/17/2021
fast respond，very friendly staffs name Christian。fix minor problems for me without charge money。High recommend this company！
Kathleen F.
Kathleen F.
7/23/2023
Justin was awesome! Had a blocked line from the toilet to the main line and in 20 minutes all plumbing was working great! I've used Western Rooter for years, they do great work! And, clean everything up!!
Hannah S.
Hannah S.
2/28/2023
My kitchen faucet has been leaking - for months I'm ashamed to admit - but yesterday it got so bad I couldn't put off the repair any longer. Western Rooter came to the rescue!! What a fantastic experience!! Incredible staff, very reasonable prices, and fast service. Can't go wrong!

I sent them a message via Yelp about my kitchen faucet leak and also about my bathtub faucet being stiff with decreased pressure. By mid morning I had an appointment for the SAME DAY!! I was so surprised!

Their technician, Said, came out and was so kind and professional. Gave his expert recommendations and within an hour, all our plumbing problems were solved! He replaced our whole kitchen faucet and fixed up our bathroom faucet good as new.

And I absolutely LOVE the replacement faucet he installed in the kitchen - so so much better than my old one. It's working great and looks so much more sleek! All for very very reasonable prices. All the staff I talked to on the phone, on Yelp, and our plumber Said were so nice and helpful - I couldn't be happier - will definitely be using them again! Thank you Western Rooter!!
Reginna C.
Reginna C.
03/09/2023 12:00:00 SA
I cannot say enough about Western Rooter. I have been having a situation with plumbing for years.  This time, I searched yelp and found this company.  After reading the wonderful reviews from several customers, I called this morning.  Daniel answered and was very polite and patient with all my questions. He was unable to assist, but referred me to dispatch and within 90 minutes, Ricky was at my house.  I cannot remember the name of the wonderful young lady on the phone when I called the company, but she is 5 Star!!  I will continue to contact Western Rooter if I have any plumbing needs.  Thank you everyone who made me smile today!!
Yvette L.
Yvette L.
6/20/2017
First I want to thank Justin G for an outstanding job. We had a mainline backup at our home and lets just say it was a bit messy. But Justin from western rooter diagnosed the problem quickly and got to work. He was able to clear out the mainline from a clean out access he pulled out a large amount of tree roots. He then ran the line a second time to be sure there were no more roots in the line. I would recommend wester rooter to my friends and family most definitely because of how thorough Justin G was in resolving my plumbing issue he was very informative,professional and polite ...Two thumbs up for western rooter !!! And 5 stars !!! For such an outstanding plumbing company. If you have a sewer problem ask for Justin G he is the go to guy for the job .... He knows his stuff.
Darin K.
Darin K.
08/08/2016 12:00:00 SA
These guys were on time and in and out in less than an hour. Very professional and knowledgeable. Used them after our drains backed up and toilets wouldn't flush. They can and used the hydrojet to clear our main line. Slightly more expensive than the other plumber I used but were able to fix the problem the other guy made by breaking his cable in our line. I would use them again.
Mike M.
Mike M.
10/13/2014
So So So happy and COMPLETELY satisfied with the level of expertise and professionalism offered. Their service, honesty, hard work, attention to details, fair price and time range given to complete the Job fell nothing short of EXCELLENT!!! Thank you to Cesar, Tony and Omar. They re-piped my main water pipes with Copper. I will post this on my FACEBOOK ACCT and make sure they are 1ST ON MY REFERRAL LIST!!!! Be careful whom you chose when it comes to Plumbers, because there are a lot of choices, but these guys PROMISED AND DELIVERED!!!!

Cesar came in right away and SAVED THE DAY!!!!! Thank you guys for your Honest, Fair priced and Hard work.
Buffy3011 ..
Buffy3011 ..
10/31/2016
I had a problem with my main drain.  I called another place first and they could not tell me when someone could come out. I gave up and found Western Plumbing.   The girl that answered the phone knew Immediately what was wrong and said she could have someone out between 2:30-4:30. It was just after 12:30 when I called.   I guess I didn't sounded a little unhappy with time.  She said it would be closer to 2:30 but if an opening came up earlier she would let me know.  Not more than 15 minutes later she was calling telling me that a plumber was in the way!   Pablo got there about 25 minutes later. He was very informative, explained everything he was doing.  He had the job done in no time!

Excellent service and very knowledgeable.   I would definitely recommend Western!!
Cris O.
Cris O.
02/02/2023 12:00:00 SA
Called Western Rooter to service our storm drains as we've has some issues with water not draining properly. RJ was very professional, answered all my questions, and suggested options to move forward. Once I approved, they performed the work in a timely fashion, and talked me thru it all the way.
Sweetie P.
Sweetie P.
09/08/2018 12:00:00 SA
There was a small leak in the Pipe connecting from the outside water meter into our home, so some excavation work was required to repair the leak.  It was a small PVC pipe that broke, I called a couple companies and western was by far the quickest and very responsive.  The service rep Adam was courteous and professional.  The had the repair completed in a couple hours and put everything back in place include the patch of grass on top.  

One star off is for the price, they charged me almost $900 for 2 hours work! I felt it could have been more reasonable, I didn't really wait for quotes since it's was quite urgent but overall I would recommend them.
Ernest E.
Ernest E.
05/08/2017 12:00:00 SA
I'm extremely impressed with the delivery service. The water and customer service is amazing. I have been a customer for 1 year and plan to continue being a customer. I had the pleasure to meet Julian. Really friendly and professional. I highly recommend this water.
Elizabeth V.
Elizabeth V.
8/27/2021
Very professional.  He did a camera scope through the sewer line for home inspection.  Quick and very knowledgeable.  Reviewed findings in an easy to understand manner and provided estimates and recommended timelines for maintenance/repairs. Did not try to rush sell or recommend anything unnecessary.  Honest and trustworthy.  Will use them for all future plumbing services.
Luis D.
Luis D.
08/11/2014 12:00:00 SA
Our kitchen sink got clogged up and at first I was going to call Roto Rooter.  After seeing the bad reviews, I saw the Yelp reviews for Western Rooter.  I was surprised at the 5 star rating and read the reviews.  I called at 630 PM and they were able to get a technician out that evening.  Justin G. was our technician, he was nice and polite.  Explained what he was going to do.  He had a little trouble with our drain but after he pulled out the big equipment, he got the job done.  The price was very reasonable, in fact the least expensive plumber call I've ever paid.  His work was great and we will be using Western Rooter again to get some faucets replaced.  We have used another company for years but recently they have been shoddy in their work and definitely overcharging.  Western Rooter and Plumbing is going to be getting our business from now on.  Once again, great job, I have to commend Justin G., a tru professional.
Kristie V.
Kristie V.
1/24/2023
the cheapest I can find for clogged bathtub and the best price I can find as well. quickest most efficient service. he even cleaned my tub to the best of his ability. GREAT GREAT SERVICE. honestly i was hesitant to call them. but definitely glad I did. Fast!
Brody C.
Brody C.
06/01/2020 12:00:00 SA
My plumbing issue started out as preventative maintenance of the sewer lines under the house and an outside drain line. Little did I know I had major root damage to the sewer main in the front yard and narrowly escaped having a much LARGER issue in the very near future! Mark and the street/city plumbing specialists did a phenomenal job fixing the issue and installing a much needed access drain in the front yard, as well as power cleaning the side of the house drain! I would definitely recommend the great men and women at Western Rooter for your plumbing needs!!
Bernadette E.
Bernadette E.
02/10/2022 12:00:00 SA
This is the second time I have used Western Rooter and Plumbing   The plumber arrived timely after advising me via text. He reviewed the project and advised me in detail if the cost.   Once involved in the project he would advise me of some additional costs and showed me why it would be advisable to update   He worked non stop, he was professional, courteous and I would highly recommend
L Q.
L Q.
1/31/2022
Repeat customer here. Very professional and courteous personnel. They installed a much needed 2-way clean out in addition to hydro jetting some roots that were clogging the drain to our master bathroom. Also, had a pipe liner installed. It was costly but necessary. Work was completed on the same day as promised.
Ray L.
Ray L.
9/19/2022
Just recently had the sewer pipe replaced by Western Rooter and I have to say that they did a fantastic job.  Arnold, my technician, and his crew were professionals.  They identified my plumbing issue and presented several options to approach the fix.  The price was right, the crew were professionals, and the job was done fairly quickly despite some setbacks (the pipes were really old).  Will definitely recommend this company for any and all plumbing services.
Maykay W.
Maykay W.
04/03/2023 12:00:00 SA
Thanks to Western Rooter and Daniel our plumbing problems were solved quickly with expert care. My sink drains fast and the leak under our house was repaired. Very professional and helpful. We will definitely use Western Rooter again.
Thank you!
Christian G.
Christian G.
12/09/2022 12:00:00 SA
Quick response. Communication was very good. Took great care of an urgent issue at my parents.
Ken H.
Ken H.
11/03/2021 12:00:00 SA
My faucets were leaky and clogged.  I called on Sunday and Richie came Wednesday morning.  He took care of the problems and also replaced the old valves to prevent potentially a huge disaster in the future.  Awesome service, keep up the good work!!
Dana K.
Dana K.
12/22/2014
I called last week with what I thought was going to be a simple just clean out the drain so the toilet will flush but it turned into a shattered 80 year old main line.  Carlos and his coworkers slugged through gunk and mud for days trying to track down all the broken pieces.  They were polite, took care of business and finally found all the broken parts.  Carlos worked hard to keep prices down and even fixed a couple of things that weren't even part of the original problem.  Good service, good clean up job and an all around nice bunch of hard workers!  Would recommend them to anyone.
Phil W.
Phil W.
6/23/2023
We've used Western Rooter several times over the years for our emergencies and highly recommend them. For projects that are no rush, we have some other good businesses we've used. But for emergencies resolved FAST, Western Rooter is hard to beat!
Most recent issue was last week when Gas Company detected leak in line under our front lawn (brown spot in lawn was the giveaway) and shut off our gas one afternoon. That first day I called a couple other local plumbers that we'd used before (and were happy with) but either they didn't respond promptly (vacation), or couldn't show up same day (too busy), or did show up same day but said they'd have to start the job the following day or day after and maybe take a couple days to fix (too busy). So early next morning I called Western Rooter, they came out that morning, fixed the issue by the afternoon. They're not the lowest priced, but they can show up fast, fix the job fast, do the job right, and do it for the price they say up front (no cash discounts, no unexpected fees or additions to the bill, what you see is what you pay). We have never had to call them back to fix something. Shout out to Adam, who was the tech sent out for our issue, and training an apprentice.
Huanyu Z.
Huanyu Z.
11/20/2014
We called western rooter plumbing to fix our area drains that were completely full off roots...the sent out Justin and Carlos A to fix our  root problem they were extremely courteous and very professional in explaining to me the solution to my root nightmare... They dug and replaced over 50 feet of root infested pipe and replaced the line with new high quality ABS drain pipe they did an outstanding job and the price was extremely affordable for the amount of work that Justin .G and Carlos .A did at my home I highly recommend wester rooter plumbing  to my family and friends !!!! Justin and Carlos A are the best plumbers ever!!! Thank you guys...I will be sending more work your  way....
Martin T.
Martin T.
05/08/2020 12:00:00 SA
I was in a desperate situation when the laundry sink was backed up late on the weekend and soon after it clogged the kitchen sink too.

Having a not so great experience in the past with a very popular local rooter in the area who took advantage of your emergency situation (which is usually the reason why you call a rooter) with varying fees on the spot, I hesitantly gave Western Supreme Rooter a try the next morning. Within that one phone call, I could make a same day appointment and was given a price estimate. Less than an hour and a half later, Kevin H arrived within the promised appointment time.

Kevin did a quick check the line for the laundry and the kitchen and explained what could cause the clog and what he was going to do in simple language. He was also very mindful with the health of his customers by wearing mask the whole time and shoe covers when he needed to check the kitchen. During the whole process, Kevin walked me through all the things he did that put me at ease. My problem was solved in less than an hour and the prices was within the range that was quoted, no surprises. Which I like! And the price was reasonable.

Dealing with Kevin from Western Rooter is like a breath of fresh air with his cordial manner and professionalism from the moment he arrived until he left. It's a top-notch customer service.

If you feel frustrated dealing with a plumber that gives subjective pricing based on your perceived income and likes to play games with the price back and forth between you and their boss, this is not it. And this is a big thing, you want your problem solved with a fair price, done. Not playing games that left a bad taste in your mouth.

I can't say enough good things about Western Rooter with its customer service, professional staff, and reasonable price. I will use them again for my plumbing issues and highly recommend Kevin and Western Supreme Rooter!
Consuelo E.
Consuelo E.
3/14/2022
Western Rooters is THE BEST, no more problems with dishonet and  unreliable plumers. Pablo came here today, he showed a very proffesional, punctuality, and reliable work,  he took care of the problem all by himself although it was not an easy one since there was not direct access to the line. He roll up his sleeve, and took care of the problem without complain. He is very attentive, nice, proffesional, with an excellent atittude and respect to the client. I am very happy with this company and this worker. Price was reasonable and competitive.  I would use this company from now on, not any other one will be used by me.
Connie
Steven C.
Steven C.
09/04/2017 12:00:00 SA
When your toilet, shower and your tube start to bubble it's never a good sign.
And usually this always happens right before the holidays for us.   You are always afraid of the extra cost you might be charged with.   Western plumbing was amazing.   They came by within 2 hours and because we made the call before 5 p.m. they did not charge after hour fee even if the plumber came after 5.  They knew exactly what was causing the problem and within 30mins the plumber fixed it.    Clean work, super friendly and answered any questions we had about the plumbing issues.   Please give them a try.
Michelle K.
Michelle K.
1/27/2019
Great communication with their office- very courteous, timely, and excellent follow-up. I would highly recommend technicians: Pablo and Christian. They treated my property respectfully and seemed experienced.
(My HOA ended up switching plumbing company mid-way through my plumbing issues to finish the project because it was discovered to be a bigger condo problem, so I can't give 5 stars since it was not completed with Western..)
Laurie H.
Laurie H.
9/30/2022
We had a backed up tub issue and called Western Rooter for the first time. The response was quick, friendly, efficient and reasonable. We will definitely call them again for plumbing problems.
Steve S.
Steve S.
6/30/2017
My wife & I have been using Western Rooter (WR) for our plumbing needs for 20+ years. They are consistently good, personable, & have great prices. This past week we had to take the big plunge and have our main sewer drain replaced, due to roots infesting our old clay pipes. Homar & his crew took care of this with efficiency & professionalism & good humor. We are once again thankful to WR for taking good care of us with excellent workmanship, fair prices, & financing we can afford. Thank you Homar & crew!
Dorian M.
Dorian M.
01/08/2023 12:00:00 SA
We had a clogged sink that the technician snaked for us.  It all came our great and for a reasonable price.  Great guy as well!!
Ulisses J.
Ulisses J.
2/22/2015
We were having problems with two of our toilets overflowing. After calling we were put in touch Brian. He was very realistic and honest in diagnosing the problem, and did everything that he could to help us out. He refused to accept money when he couldn't fix the problem on the first day and he seemed like a genuine guy.

- Be
Dana-Lyne F.
Dana-Lyne F.
8/17/2022
Repeat customer for a reason.  I am a renter.  Before my residence was sold to a new owner, but while it was still up for sale, the previous owner refused to provide maintenance.  I had an urgent plumbing issue, but not an emergency.  Back then, Carlos the Plumber arrived when promised, quickly diagnosed the issue, and did the repair.  All under 30 minutes.  He used quality parts.  The repair lasted.

The new owner bought the house three years ago.  He uses a handyman to make repairs.  The handyman acquires cheap and inferior parts from Home Depot.  The plumbing repairs last from two to six months.  This handyman visits the residence every other month to repeat repairs.  It must be costly to the owner.

I recently had another plumbing urgency.  I had quite the discussion with the owner to use a real plumber who works with high quality parts and he begrudgingly agreed.  Richard the Plumber arrived at the residence when promised.  He quickly diagnosed the issue.  He expertly discussed and convinced the owner to accept the repair (quite the feat), and he completed the repair using high quality, and appropriate, parts.  He wasted no time.

The owner felt the cost of the repair was high (in my opinion, the cost was fair).  Since Richard's repair was done correctly, I believe the repair will last far more than two months.  This means, in the long run, the cost is not that expensive compared to what the handyman charges.

Western Rooter is 2 for 2 with me.  I will continue to insist that the owner of my residence use Western Rooter for future repairs.  If my residence is an investment opportunity for someone, I should think that using professionals for maintenance is the best investment one can make.

And yes, I highly recommend Western Rooter.
P L.
P L.
3/26/2016
They did a good job in unclogging my drain.  Prior to calling them, I had 2 other plumbers who only used about 15 ft of snake and complained that the pipe was collapsed and they tried to sell me a cleanout job for thousands of dollar.  I knew something was fishy with the other 2 plumbers.
Joseph D.
Joseph D.
12/29/2014
I really hoped I would get great service from a local business like Western Rooter. They're just a hop, skip and a jump away from my house.

My toilets had backed up recently, and I needed emergency service. A woman answered my call and said all her workers were out in the field. Not a problem I suppose, so I left my contact info and hoped to hear from them again.

That did not happen.
Elocin T.
Elocin T.
8/14/2017
Amazing service. Honest and reliable.
My sink clogged again after they serviced and they came over again and honored their guarantee! I would recommend to all my family and friends.
Carol M.
Carol M.
12/06/2019 12:00:00 SA
Love this company.  We always have drain problems and am so glad I found Western Rooter.  I always ask for Rene because he know our home and is always so great.
raphael l.
raphael l.
03/05/2022 12:00:00 SA
Referred to WRP by our HOA And they are the plumber we've been looking for. They know the plumbing setup in the development and HOA requirements. Prompt and polite.
Martha H.
Martha H.
9/15/2018
Great service from start to finish. Making an appointment was fast and easy. The woman I spoke to on the phone was professional, kind, and knowledgeable. She was able to give accurate estimates for different possible scenarios/services. The technician, Ruben, arrived within the scheduled window. He was professional and knowledgeable. He took his time to diagnose the problem, checked multiple areas of the house, and fixed the problem I had with a clogged bathroom. I felt he was very honest and gave us great feedback and recommendations. Pricing is also very fair and affordable, compared to other companies I've worked with. Thank you Ruben and the Western Rooter team! I'll definitely be using you for any future plumbing needs.
D W.
D W.
05/02/2023 12:00:00 SA
Long story short, my gas heater was leaking, water all over the garage, I knew I needed a new one since its been 20 years already.  Called Western Rooter Arcadia Branch, got a really great quote on a brand new Bradford White & labor plus haul away!  They came to install it the next day.  They told me that they would come between 9am-noon, and they came at 9am sharp, and finished installing in within 2 hours!  Carlos, the technician is very friendly & professional and he provided me lots of good tips in how to keep the new gas heater in good condition.  I picked this company on YELP, checked with 3 other companies and Western Rooter's price is just unbeatable, and I am happy I picked the right one.
Tuan N.
Tuan N.
09/02/2021 12:00:00 SA
Western Rooter was responsive and professional
The got the requested job well done in a timely manner
Chris G.
Chris G.
06/08/2021 12:00:00 SA
When the grey water started to back up in my sink I knew I had a problem and I needed help. I found the Western Rooter # in my phone that afternoon. Charlie was at my house next mid day. All was back in order within an hour at a very reasonable price. A stressful situation became a learning experience about keeping my drains in good shape. I am grateful and recommend WR without reservation. Thanks!
S K.
S K.
9/24/2016
Never know what to expect when calling around for a plumber but I am so glad to have found Homar from Western Rooter on Yelp.  Homar was prompt and courteous.  He explained the problem very clearly and provided alternatives for us to consider.  Not pushy and very patient in his explanation.  Will certainly use Homar from Western Rooter again for future plumbing needs.
Tammy T.
Tammy T.
02/12/2014 12:00:00 SA
Had a toilet leaking due to old gasket and accidentally ran over a sprinkler in the garden. Called in the morning and Vinny was able to show up within an hr to rescue us. Vinny was super polite and professional. Before any fixing, Vinny would give the price and would warn about the price change if the condition was worse than it seems. Luckily, everything was what he predicted and the pricing was exactly what he said before the job. Highly recommend this place.
Annie Y.
Annie Y.
02/05/2022 12:00:00 SA
My toilet was clogged since last night.  I tried plunger but no help.... My friend highly recommended this place so I called.  Pablo came and he fixed it in less than 10 min.   wow !  He is professional, pleasant and nice !  I would highly recommend Pablo !!
Monique A.
Monique A.
5/30/2017
Western Rooter was referred to me by my next door neighbor. He highly recommended the companies work so I decided to call them when my bathtub started to clog. Justin came by to clear my drain in no time. I was surprised because other companies take a long time to arrive when called. He was very friendly, helpful, and informative. I was very happy with his service. My drain was unclogged and I was ready to take a nice shower thanks to Justin's work. I will definitely be using Western Rooter for any future plumbing issues and I hope to get Justin or someone as equally professional and good looking. :)
Ken Z.
Ken Z.
06/02/2018 12:00:00 SA
Western Rooter is the BEST! And this is why:
I had a very serious clogging in my kitchen sink. Western Rooter fixed the issue immediately. The work was outstanding. Clean up was tremendous like they had never been here. These plumbers were all so personable and friendly. I HIGHLY recommend Western Rooter!
Virgil S.
Virgil S.
8/20/2021
From proposal to day of installation, they were very helpful, we loved their availability, quick response, and professionalism. We will highly recommend them to friends and family for any future plumbing they might need.
Carl M.
Carl M.
02/02/2015 12:00:00 SA
Our association called on Western Rooter to excavate about 200 feet of cement and replace a storm drain underneath. Omar and his group was assigned to this job and I just like to say thanks very much to Omar. They did a wonderful job and they did it in the time indicated. And the price was the most reasonable of the various bids that I had solicited as the treasurer of this association. Five stars for Omar and his group. I intend to use Western Rooter for my internal plumbing problems based on the work they have done for the association.
Thank you very much.

Carl Maier
Holly B.
Holly B.
09/08/2016 12:00:00 SA
Prompt, courteous, professional service. Was able to get a same day service call on the weekend.  Omar was great!
Kimberly A.
Kimberly A.
02/05/2019 12:00:00 SA
Always nervous to have to call the plumber but we got a fast Saturday response; knowledgeable, friendly, reasonable plumber on arrival; shower fixed and water back on within an hour; we were very happy with our experience!
Mr. X.
Mr. X.
10/24/2015
Came out late in the day without a problem.  Said they work all night no worries - can come anytime you need them.  Needed to rooter a kitchen drain another plumber would not touch.  Our plumber (Aaron) was very professional and did a great job.  Problem solved and he even cleaned up all the mess!  Call them again anytime.
Malury S.
Malury S.
03/05/2014 12:00:00 SA
I was referred to Western Rooter by another rooter company because I had special situation and the other company could not handle it. They sent two plumbers and their large rooter machine. Carlos A. and Vinnie listened to my concerns and followed my instructions. They were polite and clean, skilled and swift. They were careful to leave the job clean as well. The price was reasonable and I am a satisfied customer. I don't write many reviews but they deserved this one.
Cecilia C.
Cecilia C.
12/31/2022
Had some issues with some bathroom shower & sink fixtures. I'll spare you the saga of frustration and woe. Western Rooter was on time & I like that they text you updates on when your plumber is arriving. Friendly & professional plumber. Took care of the problems, explained things, & discussed future work that will be needed. I felt comfortable with their service and would call them again. Maybe not the absolute cheapest but there are some things in life where you get what you pay for. Don't mess around with plumbing!
Carrick G.
Carrick G.
12/21/2018
A+! I've wasted a lot of money, energy and time on other incompetent plumbers before I found the amazing Western Rooter. RJ was fast, reliable, reasonably priced, honest, and--most importantly--extremely skilled and knowledgeable. He has a friendly, positive attitude and he will get the job done. Cannot recommend highly enough.
Isabel H.
Isabel H.
3/19/2015
Great reliable service. I highly recommend this company. Their service technician Omar was on time, very courteous and very clean in his work.  You won't go wrong with Western Rooter!
Carole R.
Carole R.
05/09/2017 12:00:00 SA
I am writing to express my appreciation to Western Rooter & Plumbing for sending Josh to my home to solve a myriad of problems with my bathroom plumbing.  He was really great, a very nice, knowledgeable and professional person who worked extremely hard to solve the many plumbing problems which were, unfortunately, revealed.  He communicated with me clearly every step of the way in terms of what he was doing, why, what my options were and how much it would cost.  He drove to many locations to get the right parts and worked incredibly hard, literally from morning until night, to get a very complicated and challenging job done to his high standard.  Although the day was long and stressful and the news kept getting worse, I have nothing but good things to say about Josh and Western Rooter & Plumbing.  Thanks to the owner, John, for timely communication and excellent service.  I will definitely be contacting you again for other things I would like to upgrade or repair.
Anthony M.
Anthony M.
04/01/2022 12:00:00 SA
Had quite the drainage issue in our kitchen sink (I'll spare you the nasty details), but Carlos and his son were quick to respond and very professional in dealing with it. Whole thing took less than an hour. Thanks so much!
Lou T.
Lou T.
10/17/2016
From Louie T.
This review is for Justin. He did a great job in unclogging our bathroom sink, repairing pipe-trap assembly and replacing pop-up assembly. Fast, courteous, friendly and a good LA Dodger fan.
Artemio S.
Artemio S.
3/26/2022
We had a very good experience with this company. They were responsive, professional, reliable, and friendly. We had the pleasure of working with Manny and Daniel. Our salt-based water softener system broke down and had it replaced with a saltless whole house water filter system / water conditioner. We did a comparison with two other companies and theirs came out the most reasonable and with the most value. Manny and Daniel were easy to work with. They were prompt, responsive, and were good about following through. We'd do business with Western again.
R A.
R A.
12/29/2021
Thanks to Arnold, Mark and Derrick, my yoga studio is clog-free and hopefully clog free for years to come!! They were professional, courteous, communicative, and genuinely wanted to help. Thanks guys, you rock!
Patricia R.
Patricia R.
3/22/2013
I had slow drains in the kitchen bathroom shower and laundry room the house lines were pressure washed and now all the drains suck the water down at a rapid rate great prompt service
Air T.
Air T.
12/16/2020
Big thumbs up for Pablo. He was very helpful and knew what he was doing. He explained what caused the problems and recommended the best solution. Job got done in a timely manner. Ask for Pablo!!!
Susan C.
Susan C.
12/10/2021 12:00:00 SA
Technician Robert M. Is very professional, knowledgeable & very helpful. Good service!!
Jeff A.
Jeff A.
07/07/2023 12:00:00 SA
Always fast, honest, friendly and they do great work. We use them for everything. They've replaced small parts and also did a cleanout for us. Highly recommend.
Violet S.
Violet S.
12/02/2021 12:00:00 SA
I recently had to replace my garbage disposal and had an excellent experience with Arnold! He was very polite and accommodating. I picked-up the new appliance at Home Depot beforehand and the installation was expertly handled by Arnold. He was knowledgeable and got the work done quickly. We ended up hiring him to do additional work and replace the old pipes under our bathroom sinks as well. No more slow draining -- everything works like new!
Steve V.
Steve V.
10/07/2019 12:00:00 SA
How many times can you say you've had a plumber in your house and, aside from the problem being fixed, never been able to tell?  Well, with the care that Mitch took, you'll never be able to tell he was there.  From the moment he entered with booties, to protecting our floors, to draping our sink tops, his respect and care for property was evident and a welcome pleasure!

Mitch was confident, working quietly and efficiently. But, in addition to fixing the problem calmly and methodically, he also took the time to explain what he was doing along the way.

Before leaving, he asked if there was anything else I needed, then made a final check to make sure everything was clean and working.

I can't think of a better experience and truly wish every tradesman rose to the level of Mitch and Western!
Brian B.
Brian B.
11/07/2022 12:00:00 SA
Easy to schedule and technician was right on time! Fixed problem in a matter  of minutes. Very affordable, and I highly recommend!
Chandrasekhar P.
Chandrasekhar P.
5/21/2016
I can't say enough good things about Manny and Said. The service, and the quality of the work were above and beyond my best expectations. I've used other plumbing services in the past. I won't bother with any other plumbing service in the future.

I had three things some by Manny and Said. 1) Run gas line to the kitchen to replace electric cook top with a gas cook top, 2) install new gas cook top 3) replace a non-functional water pressure regulator. Everything was fine with the utmost care and quality.  Absolute perfection of you ask me.

Manny and Said even took the extra time to cover our  stuff in our kitchen when installing the new cook top. This was highly appreciated.

I'll be sticking with Manny and Said.
Vanessa C.
Vanessa C.
6/30/2023
Had to give them a call around 5pm for a leaking hose and they had someone at my house around an hour later. Kept it real with the price and all. Thanks to leonel.
Steven R.
Steven R.
6/20/2013
Raul just left and it was like having a family member take care of you.  Story: Our city inspector was going over my house for final inspection and seemed determined to find something wrong.  Raul had everything in place and made my day when the strictest inspection passed.  

On time, on budget, and smiling the entire time.  We gave Raul a Trader Joe's Mochi Ice Cream for a parting gift.  We only share those with people we like, and he certainly earned it!
Jackie A.
Jackie A.
5/18/2022
Homar was incredible! So nice and professional...and his work was top notch as always. This company is fantastic with customer service, appointment availability and fair pricing. Highly recommend!
Mysti R.
Mysti R.
12/28/2015
Omar came out to fix some plumbing in our bathroom. He was very professional and did a great job. Omar was genuinely kind and kept us informed with every step he made in repairing our plumbing.  I would definitely recommend them!
Mikey B.
Mikey B.
01/06/2021 12:00:00 SA
Couple months ago called of 4 plumbers, no answer or no shows. THEY answered their phone!!! Pleasant voice on the other end set the appointment and THEY SHOWED, ON TIME!!! Bryce was very pleasant and fixed our problem with no hidden charges.  Today, different issue and Homer came out again on time and very pleasant. Even helped me with a fitting which he didn't have to do. A $5.00 part for a Customer 4 Life! They are great!!!
Cheryl R.
Cheryl R.
9/15/2020
I noticed some water stains on my ceiling so I called and made a next day appointment with Western Rooter.  My window was 2-4pm and lo and behold, I hear a knock at 2:02!  Excellent!  Ryan was the one who diagnosed our issue (old bathtub drain pipe sprung a leak).  He was professional and wore a mask the entire time he was here.  The fix would require 2 people to be present, so Manny came out to help cut the replacement pipe and help Ryan with getting the new piece installed.  He also wore a mask the whole time and was very friendly.  I was so grateful that the repair could be made right then and there during this appointment!  Ryan also was kind enough to take a peek at another issue we had while he was here.

I highly recommend Ryan, Manny, and Western Rooter.  They go above and beyond in their service and are honest!!
Jeff H.
Jeff H.
6/23/2022
Owner promises to provide improvement on pricing transparency and disclose service information. For upcoming customers make sure to ask about what's included in the service with the fee you pay.
Yvonne M.
Yvonne M.
8/31/2023
Always on time, helpful, friendly and they get the job done. Wouldn't use any other plumbing company. Highly recommend!!
David T.
David T.
03/01/2022 12:00:00 SA
I needed service on my mainline due to roots clogging the pipe. I called Western rooter and spoke with Mark.   They were extremely professional and very nice. they showed up on time, gave me a great price, and was very thorough with the work.  Mark helped me obtaining the city permit and kept me posted on the process.  Mark always picked up my phone calls and always called me back when I leave a message. Arnold explained all the details of what needed to be done. It took them only one day with major repairs.
I would highly recommend them and will use them again.
January C.
January C.
12/01/2020 12:00:00 SA
Justin and Jorge saved the day!  All 3 bathroom sinks were backing up and back flowing into the others.  Thanks to Western Rooter for being able to send someone out within minutes of my call!  They didn't just send anyone - they sent the experts in my specific issue.  Within minutes, they knew what the problem was, had the tools to solve it and could tell me exactly how much it would cost.  They took care of my drain blockage and triple checked they fixed the problems in both restrooms for us.  Having issues you can't fix yourself is so stressful, especially this time of year - but knowing I can count on experts that care as much as we do about our issues is super comforting!

Thank you Justin and Jorge for your professionalism, safety precautions, expertise and fantastic customer service!  I will definitely recommend your company to family and friends in need and call again myself when I run into any issues we can't handle.  Thanks again and happy holiday's to you all!
Lacey D.
Lacey D.
5/21/2020
Western Rooter was recommended through a friend and we needed service quickly.  We took the next available appointment and Danny was on time, courteous, answered all of our questions, and got to work quickly. We were back in business in no time.  Great service and will be calling them again when needed!
Lauren D.
Lauren D.
10/09/2017 12:00:00 SA
We were having landscaping done and found a leak our water line that needed to be fixed before moving forward. Western Rooter was able to send someone out within the hour and make the repair. Johnny was knowledgeable, explained what the options were, and went over pricing. We were really happy with the end results, and have subsequently called him out for other plumbing issues we've had. Pricing is reasonable and you know exactly what you're paying for. I would definitely recommend them if you're having any plumbing issues.
Michelle M.
Michelle M.
11/15/2013
Great customer service on the phone. They quoted a price, a time and Danny Maldanado arrived early, was professional, thorough and did a great job on a tough sewer line. He gave me an invoice, and charged me what was quoted over the phone.  I would definitely hire them again and recommend Western Rooter to my friends!
T M.
T M.
4/21/2022
50% markup from their November prices!  When I inquired, they gave me some hand wavy story about high gas prices.  Make sure to clarify their cost beforehand.
Albert N.
Albert N.
09/01/2022 12:00:00 SA
Very professional and knowledgeable.  Diagnosed the problem and informed me of our options.  Not the cheapest, but you get what you pay for.  Very happy with their work.  Thank you.
Eric Y.
Eric Y.
1/16/2017
We had problem with our sewer line. Tony Bernal came and fix it. Very capable and very friendly. I highly recommend this company.
Karen L.
Karen L.
10/12/2015 12:00:00 SA
We recently bought a new property and immediately had repeated issues with the bathrooms backing up in the last couple months. We decided to call Western Rooter and they sent out Justin and Vinny. It turns out we had 2 sections of pipe that collapsed and also tree roots clogging up one of the sections. The plumbing was also installed backwards (previous owner hired a bad plumber) Justin and Vinny were incredibly polite, took the time to explain everything, and were super professional. They were honest and didn't try to sell unnecessary services. They worked super hard to get everything fixed as soon as possible and ended up trenching up and replacing over 20 ft of old pipes that were crumbling (the house is over 100 years old). They also re-did the plumbing and made sure everything was done right and up to code. They kept me informed throughout the whole process and texted me pictures of the progress while I was at work. I felt very reassured being updated at every stage of the work. This was a big job and because of their professionalism, experience, and honesty, we felt very happy and satisfied. We previously had an independent plumber who used tools from Home Depot, and it obviously didn't get the job done. We are so happy that we decided to go with a company that uses professional tools and employs individuals that have so much experience. It really makes such a difference knowing you have the job done right and I think any home owner can attest to sleeping better at night knowing your home has been fixed and done right. On top of everything, they worked with us to make sure that this huge job didn't break the bank and we ended up paying way less than we could have possibly expected for the scope of work. I will always have Justin and Vinny come out to help with any plumbing issues I ever have in the future and will recommend Western Rooter to family and friends.
Bill F.
Bill F.
12/22/2022
We had a clogged Kitchen drain and Lionel came and quickly solved the problem.  He was friendly, helpful with advice on how to prevent recurrence and clearly skilled and competent
k u.
k u.
7/31/2021
Fast, reliable and so friendly!!  Had our problem fixed within a couple hours of calling them.
Matt C.
Matt C.
8/27/2014
Main drain clean out ground level trap access $100 for 1st 89ft .75¢ per foot after. Not too bad...
Sandra P.
Sandra P.
7/18/2018
Best plumbing! Great experience! Excellent service from Mark and his guy's. Mark came out to do a full pipe inspection. Mark explained the problems we had and what needed to be done. The job was estimated to be finished in a couple of weeks but they worked very hard to get the job done in a timely manner he was fast reliable. The service we got from WESTERN ROOTER  Is 10+ stars if we could give them that many. That is what I call professional service, well done!! Do not ever hesitate to call WESTERN ROOTER for your plumbing issues. We would highly recommend this company we were very satisfied with the plumbing experience.
Lily M.
Lily M.
7/17/2020
I've used Western Rooter three times now and always find their service to be impeccable! John, Daniel and Ricky are the reps I've worked with and they were all very courteous, professional and thorough. If I had any questions, they answered them quickly and thoughtfully. And when you call, the reps who answer the phone to schedule appointments are friendly and responsive. I have found my forever plumber!!
Caroline H.
Caroline H.
6/17/2022
I was super impressed with Alberto Hernandez, the Western Rooter plumber who came out to our home. He was very friendly and professional. What I thought would be a small task was a BIG task and he worked tirelessly for 6 hours (in the heat) digging up and replacing a broken pipe that was full of roots. The kids brought him lemonade and watched as he worked. He was very easygoing. I would 100% recommend Alberto and would not hesitate to work with him again!
Jonathan S.
Jonathan S.
1/19/2021
Jared was great. Courteous and knowledgeable. Had a leaking shower. Needed new cartridge, but old cartridge was basically stuck, caked in by 10 years of deposits. Jared spent over 90 minutes carefully chipping away the deposits and plastic, trying to preserve the valve. Finally got it removed and not without a ridiculously hard effort! Replaced it and tested, and now it works. And I am now more knowledgeable about Delta shower cartridges! Thanks Jared and Western. Always dependable. Solid work.  Would recommend Jared to anyone!
Shawn P.
Shawn P.
12/16/2022
We had a slow draining shower and used  chemicals and a snake with no luck so we called Western Rooter. Omar came out and fixed the problem in a matter of minutes. Super professional at a very fair price. Will definitely call them again for our plumbing needs.
Lisa S.
Lisa S.
04/04/2023 12:00:00 SA
Great response, took care of the job efficiently! We were extremely happy! We recommend them for sure.
Bernadine W.
Bernadine W.
6/30/2020
This company customer service is excellent, from the timing of their arrival and the ending job done is superb! We have Ricky P. and Derrick. Thank you gentleman for the excellent job! No more licking faucet!
Bogar S.
Bogar S.
02/01/2022 12:00:00 SA
Western Rooter & Plumbing made an everlasting impression with their great customer service and transparency. They are located in Arcadia but can service out here in Buena Park as well. From the start of making the appointment with Arlene, she responded very quickly and setup my appointment the next day.

Mark was my technician and he was attentive to all my questions and gave me his honest opinion on some repairs that were noted on an inspection. We went over a recent home inspection regarding plumbing issues and Mark was able to address all the issues in the report and was able to cut down on some of the repairs by fixing certain issues.

I was very impressed with Mark's professionalism and great customer service. He kept me posted on all the work and once the work was completed he went into detail what was done and reviewed all the work. Needless to say, we will call western rooter and plumbing for all of our plumbing needs.
Mary H.
Mary H.
8/23/2023
No paper receipt available on site. Had to request through the mail. Meanwhile, I couldn't get the discount unless I proved I left a good review. Not sure how honest that is.
Lila S.
Lila S.
09/07/2014 12:00:00 SA
Our experience with Wester Rooter was a good one.  The phone staff was very friendly and helpful.  And the gentle men who helped diagnose the problem Omar and Justin were very professional and completed a big job in two days.  Will definitely give them a call in the future to take care of needed work.  Thank you!
Richard W.
Richard W.
3/30/2017
Oscar came today to help us fix our toilet and sink issues. The lady gave us a window between 2-4pm and he arrived right at 2:15pm, which we were very pleasantly surprised by. He was professional, courteous, and put on booties as soon as he entered our home, without us even requesting it! He gave us a quote on our issue and didn't pressure us into having him fix it. For me I hate when people try to oversell you on stuff and pressure you into using their services. Oscar was honest and pleasant, I will definitely request to use him again next time. My gf also was very happy about him putting on the booties which I'm sure a lot of other women out there will appreciate too.
d l.
d l.
3/23/2018
Cody Anderson is the best!!!!!!  there were gas leaks pipes underneath my house. I made a service call within 2 hrs Cody arrived at my house.  After examined thoroughly and confirmed the leaks,  Cody provided the quote with an estimated times to complete.   As promise,  Cody stayed until the work get done, 10:30 pm late into the night.  Thanks very much for your hard work. My family and I can sleep well at night now not worryng about the gas leaks.   I definitely will recommend you and your company for solving any issues with plumbing and gas leaks.
Alfonso L.
Alfonso L.
08/11/2018 12:00:00 SA
RJ did a great job to replace the valve in my backyard. It was quick and smooth.  He helped to put the valve higher to make it easier to reach, specially for my mom who has back and knees problems
Michael W.
Michael W.
10/29/2020
Called to get a kitchen sink unclogged. Got an estimate on the phone. They came the next day and was finished in an hour. Courteous and professional. I will gladly use them again!
Nick L.
Nick L.
02/09/2019 12:00:00 SA
5 Stars! It's a excellent company! I highly recommend it! I asked two other rooters to my place, they cannot find the problem and tell me they do not know to fix it. However, Western rooter identified the problem in 30 min and did a great job to repair the leak. The service is professional and i am happy with the experience!
k m.
k m.
01/03/2023 12:00:00 SA
Western Rooter's as a whole is wonderful. I had an emergency plumbing issue at 10pm on December 28th. They came out within the hour and quickly unclogged our mainline problem. Their pricing was reasonable for a last minute, late night call. Their plumber, Arnold and Alex were friendly and professional. They came back with a crew today (1/3) to perform a hydro jet procedure on the mainline.  I'm glad I found this company and will use them again if needed.
Cathy W.
Cathy W.
6/30/2022
This is the 3rd time I have used them, and I've been impressed each time.  From a small clogged drain to a massive repiping, they are fast, they have  BBC a great attitude, and they are quite reasonable.  Don't hesitate to call them!
Soklin M.
Soklin M.
5/17/2023
On a Saturday night our tub wasn't draining and noticed both toilets wasn't flushing either. We tried resolving it ourselves with a plunger & Drano but realized it wasn't getting no where. Obviously a mainline was possibly clogged. I waited until Sunday morning to call a plumber which also happens to be Mother's Day. Since it was a weekend, the operator informed me it was going to be double the charge. After I explained to her my emergency plumbing situation she provided me a rough estimate for the fix. I wasn't going to sit around and wait until Monday so I said send a plumber. I'm not trying to sit here with these backed up toilets and backed up behind. The operator gave me an estimated arrival time and the plumber did just that. I got Jared as my plumber technician and let me just say he was great. Professional, knowledgeable,neat & cleaned after himself. He explained to me what was happening and what needed to be done. So I allowed him to do his job and the blockage was cleared. Let me just say thank goodness for Western Rooter. I can see why they are highly rated. I would definitely recommend them in the area. Thanks Jared!!!
Lina G.
Lina G.
2/18/2016
Being a single mother and having poor drainage in the house has been a nightmare! Was able to call and get Homar to come after hours. He was quick and got the problem resolved without making a mess. He saved my night and it was worth every penny!
Norm S.
Norm S.
08/06/2016 12:00:00 SA
I had some issues with overflow and subsequent flooding.  It was around the holidays and it was really a hassle to deal with.  

I gave Western Rooter a call and they were able to give me a quote and send someone within a day or so.  Justin came over and tried to work through the issue.  Turns out we had some roots breaking through our pipes and clogging them up.  The previous homeowners had some lazy, non-professional pipe and drain cleanout setup and this didn't make servicing the issue any easier.  The current setup wouldn't even allow a standard camera setup to fit through and diagnose the issue.  

Justin did a good job of explaining the matter to me.  He broke down the problem and discussed my options and his recommendation for me.  Everything was clear and straight forward.  He seemed like a really nice guy who was on the up and up.  Naturally, I was skeptical so I did my own research after the fact and confirmed that he wasn't trying to scam me or anything.  

I ended up following his recommendation and got some work done on the pipes to get them properly setup and serviceable.  Justin, Omar, and Johnny came out to do the work.  We had a section of pipe replaced and a proper cleanout installed.  We ran the camera through the new setup and determined the extent of the problem.  We then hydro jetted the blockages and solved the problem with the roots.

I'm also glad I had Justin initially work on the issue.  While diagnosing it, he also was able to spot a minor gas leak in my garage.  I had the gas company service the issue, but unfortunately the pilot on our water heater broke during the visit.  Omar was able to get the proper parts and fix this issue as well.  

I also had some issues with another set of blocked pipes in the garage.  I had a home warranty service and used that plumber initially.  This guy really didn't do much for me.  He couldn't resolve the issue and recommended that I get a bunch of work done.  Instead, I called Western Rooter and they sent someone the same day.  This time Homar came to address the issue.  

Let me tell you, this guy went above and beyond the call of duty to resolve this problem.  He crawled under the house and supported some sagging pipes.  He then proceeded to clear the clogged pipes.  Going into the situation, we knew things were going to get messy.  The other plumber didn't have any good solutions to make sure this mess didn't ruin all the stuff in my garage, but Homar did.  We were able to isolate the mess and resolve the issue.  While the other guy was ready to ratchet up his fee and charge me an arm and a leg to fix this, Homar charged the originally quoted price and went the extra mile and knocked it out the park with his service.

Forget the other guys.  Anytime I have any plumbing issues, I'm going with Western Rooter.
Sara E.
Sara E.
11/02/2021 12:00:00 SA
First time using their service and will never hesitate to call them again. Reliable, fast, and the team of Flaco and Caesar was superb.
Mario R.
Mario R.
2/29/2016
I called Western Rooter on a recommendation from a different plumber I used in the past. I made an appointment and Justin showed up on time. He assessed the problem and made his recommendations. Although it was something we didn't anticipate the unexpected expense we chose to have the work done. It was already late afternoon and darkness was setting upon us. One I gave him the go ahead he quickly called his supervisor, Omar and other helper, Johnny. They got here quick and got to work. My wife and I went to the bank to get money to pay them and by the time we got back the trench had been dug up. I couldn't believe my eyes. There was a broken line. After they replaced it they ran a camera to find out the problem and proceeded to resolve the problem. They came through and got our toilet and plumbing working again. Throughout the whole time they were talking to us like we were friends that have known us for years. Very friendly, courteous and customer service driven. Overall a fair price for the work they did.

I had used a different plumbing company back in December 2015 and their service was horrible. So they weren't even considered for this job. I will definitely refer these guys to other people. If you want the job done right without getting price gauged and want friendly plumbers call Western Rooter and ask for Justin, Johnny and Omar. No Bubbas here!
Vara T.
Vara T.
10/04/2019 12:00:00 SA
Great service!!

Friendly, clean and on time.

Great work .  Daniel provided awesome services above and beyond.  Highly recommend.
Jon V.
Jon V.
6/22/2017
Thank God for Western Rooter and Plumbing!  My sewer line backed up right before I was hosting a dinner party.  These guys came out almost immediately and started working on the problem, which turned out to be pretty major.  They eventually installed a clean-out in my front yard which took them two days of hard work under a hot sun.  But both guys (Homar and ??) were professional and gracious from start to finish.  They explained everything clearly and communicated what it would cost upfront.

My plumbing is back to normal.  Yay!  But if I have any more problems, I'll be sure to call these guys.  Thanks again!
Kate C.
Kate C.
7/31/2023
Great company and very responsive! Called early at 6:30am for a clogged kitchen sink. A wonderful, professional and friendly employee named Daniel Camacho came out within a couple hours, snaked my kitchen sink, and literally cleared it in a minute! Highly recommend their team!
T R.
T R.
8/27/2016
I called and they were available to come and inspect the house on a short notice.  They worked with your time.  Homar was very professional, patience and took the time to explain to us what he was doing.  Overall, I am very satisfy with the service from beginning to end.
D C.
D C.
9/18/2012
Our local plumber recommended Western Rooter several years ago, and we have been impressed with their service and professionalism. The technicians show up on time, do a good job, and clean up well. Since we have an old house with mature trees and antiquated plumbing, we need to have our drains rooted just about every year. This year, a few days after John rooted out the sewer lines, the washing machine drain backed up. A call to Western and less than 10 minutes later, John and Ruben were back at our door. They found the new problem and fixed it. At John's recommendation, we decided to have a new clean out installed to give access to the problem area. They quickly got the parts and installed the new clean out. No charge for the second call. We were only billed for the parts and installation of the new clean out; they stand by their 90 day warranty. Good service at fair prices - an excellent way to run a business!
David W.
David W.
1/15/2014
It seems like a one year anniversary.  Had to call out Western Rooter to clear the toilet and sink as the drains were backing up, and last time I called was Jan last year.  Called around 5:45 pm and someone was here within the hour.  And once again, very reasonable prices.
Kevin S.
Kevin S.
08/04/2022 12:00:00 SA
So, get this. My wife and I were moving from Sierra Madre to North Carolina on August 1st. I was going to disconnect the refrigerator ice water line and realized when the idiotic plumbers replumbed my kitchen many years ago they did not install a separate shutoff for the water supply line; they simply tapped off the cold angle stop. This did not allow to use the kitchen sink. I did not want to leave it like that for the new owners.

My house was full of boxes and who knew where any of my own tools were to do such a job. Not like I would have under the circumstances. Sent out an SOS to Western. I was assured, don't worry, we're on it. Sure enough Monday morning, moving day among a five-man packing crew, a sea of boxes, bookcases, beds and more, Western shows up with the usual smile and great greeting. Problem solved in no time.

I'm writing this from Atlanta on August 4th. That's how much I respect this company and people.
Lynn C.
Lynn C.
08/06/2023 12:00:00 SA
We had some plumbing issues. Salvador came in and did the fix. He is professional and did a good job.
Shawna C.
Shawna C.
8/17/2022
They responded right away and their pricing is VERY reasonable. I will recommend them to anyone who needs a Plumber. Great service from the technician as well.
Beth K.
Beth K.
03/01/2016 12:00:00 SA
We used to use David's Plumbing but he has retired and sold his company to Western. We were bummed about that but decided to give Western a try. Omar came out within his scheduled window. He was clean, friendly, and professional. He let us know up front what the cost of our needed services would be. We thought it was a bit pricey and wish he would have mentioned the Yelp 10% off coupon (hence the 4 star rating), but we decided to have him do the job since he was there. He completed the job in a timely manner and left everything neat and clean.
Well we have changed the rating to 5 stars since John B. was a man of his word and cut us a check for the 10% off. That's what we call great customer service.
Eric M.
Eric M.
8/13/2022
Great work by Leo replacing a leaky water supply line to the ice maker! Friendly and efficient service.
Diane F.
Diane F.
12/29/2022
If ten stars were an option, that is what Western Rooter deserves!  Initially we had an unfortunate experience when a scheduled clean out of outdoor drainage was not completed well.  I contacted the owner who insisted he make it right, refund my payment and allow a different technician to come and do the properly.  I did not know that kind of commitment to excellence was still around.  They came, did the work right and went above and beyone to be sure we were well informed about the drainage system that surrounds our new-to-us home.  We will definitely reach out to this company again for any plumbing work that needs to be done.  Thank you Western Rooter!
Elsa L.
Elsa L.
7/15/2022
i had a leaky faucet and leaky drain down in the craw space. Mitch and his colleague attended to all the problems in details and offered education patiently. having plumbing issues is never fun but this is the best plumber   experience I've had. thank you guys!
Janice W.
Janice W.
1/20/2022
Our hot water needed to be re-lighted.  I was not able to get the pilot light going.  I called on a Sunday morning, and they gave me a reasonable time slot for a plumber to visit.  He came within the time slot and had it light in 5-10 minutes.  Great Service!!
David S.
David S.
02/06/2020 12:00:00 SA
Called them for a major plumbing problem ,Joshua and ias came to the house and perfect job ,couldn't ask for anybody better ..I wont go any where else for any plumbing issues I have
LaRaza T.
LaRaza T.
8/31/2022
Needed a plumber to come out quick and these guys were already here waiting as I got home from work.
They came in fixed the issue within just minutes!
Thanks guys for getting our plumbing back on track. Thumbs Up!
Carlo C.
Carlo C.
8/18/2023
Came out same day after explaining issue over the phone to one of the owners - John.
Very trustworthy and am extremely happy with interaction and professional attitude from Tech Arnold and Charles. Would highly recommend. Honest, trustworthy and integrity.
Mr Yelpsta G.
Mr Yelpsta G.
9/15/2021
Justin and his crew got my pipes cleaned out from pine tree roots and set a clean permaliner sleeve from the clean out to the main sewer line ! Definitely a man of his word and came through with a professional job well done
Robert Q.
Robert Q.
1/24/2022
Our downstairs toilet backed up and caused a flood.  We were able to plunger it but called Western Rooter to come double check it.  Pablo showed up around 35 minutes after we called and he was very diligent in checking everything.  Even went and snaked the clean out.  I felt way better that a professional like Pablo went over everything.  

If I had issues in the future, Western Rooter and Plumbing would be on my speed dial.
Sherrie T.
Sherrie T.
04/02/2023 12:00:00 SA
Best water jet ever. They really worked at getting my line clear and took them a little longer than I thought was normal but they kept it till they made it work. I highly highly recommend these people
Chris V.
Chris V.
1/14/2022
I returned home from a trip and found water all over my downstairs bathroom and adjoining  shed. It was late afternoon and I called Western Rooter who agreed to come out first thing the next day, I had a pretty sleepless night. Rene showed up the next day and assessed the situation and started clean up. Tony soon joined him and the two worked all day until after dark and helped me with cleanup and putting things right. They explained to me what they were doing and why along the way. I felt they charged a fair price. I am so grateful for their service and highly recommend Western Rooter.
Lani Y.
Lani Y.
5/23/2018
Customer response:  EXCELLENT.  The person that answered the phone gave me a few times in the afternoon.  I told her I had an afternoon appointment, and she said she could squeeze me in a bit earlier.  Perfect...she called back an hour later saying someone had cleared earlier, and she could send him.  End Result:  Adam was at my house within 90 minutes of my call.  
Plumber:  EXCELLENT:  Adam looked at the problem, gave me the best and worst case scenarios and promptly finished the repair (luckily, it was the best case!).  I felt he was thorough in his resolution and his explanations. There was a second smaller issue that he again, resolved in no time.  
BOTTOM LINE:  I would say that we've had five plumbers come to our 1890 home before Western Rooter and Plumbing.  Of them, we were horrified at one, and thought the other two were competent.  No doubt that WESTERN ROOTER and PLUMBING is the best all around experience.  Can't thank them enough...
Laura P.
Laura P.
06/02/2023 12:00:00 SA
Excellent service. Technician Jared arrived on time, provided detailed explanation of services and performed very good job. Thank you, very much.
R L.
R L.
3/19/2022
These guys are consummate professionals.  Everything from initial correspondence to billing to work quality/expertise to follow-ups/responsiveness was handled with speed and thoroughness.

The team that did our sewer line repair/replacement - led by Mark and Arnold - was a team of 6-8 guys who started and finished the job in less than a full day.

In addition, the cement guy (Gustavo) they sent out to re-finish the concrete was excellent as well.

Great communication and efficiency throughout the process!
H W.
H W.
3/25/2016
I've never written a review on Yelp but I really wanted everyone to know what a great job Western Rooter did. Justin came out to take a look at our blocked sewer pipe and was able to determine that there an issue with our pipe (obstruction or collapsed pipe) at the front of our driveway. He was extremely professional, courteous and let us know exactly what he was doing and how he determined the issue. A couple of days later, he and Omar and two crew members started work on our driveway. They were efficient and broke down our concrete driveway within hours. The problem ended up being further down our sewer line, right where our pipe connects to the city's main line. We thought we'd have to pay about $15000 to tear up the street and replace the pipe but they managed to clear the pipe of roots! Despite being a bit more complex than their first assessment, they honored the initial quote. I can't praise them enough for their hard work and professional demeanor. On top of that, they all had a great attitude, which I think is amazing considering they are literally dealing with crap all day long! I don't think I've ever had a more seamless and painless experience with a work crew and I encourage anyone with sewer issues to ask for Justin and Omar.
Margaret S.
Margaret S.
5/24/2015
I had a stopped shower drain on a Sunday.  I tried some other companies and either they were closed Sunday or said they'd call back and did not.  I called Western Rooter and Justin came right when they said he would.  He worked very quickly and was friendly and neat and cleared the drain.  He also suggested how to maintain it.  All done in 15 or 20 minutes.  Also, the company provided a 60 day warranty on the work.  I would definitely use them again.
Steve T.
Steve T.
04/06/2023 12:00:00 SA
Western Rooter showed up promptly, and was very thorough. They never tried to convince me to pay for unneeded extras.
Kayla H.
Kayla H.
7/28/2022
Tony and Rob came out and did a bunch of work in our new home for us. Replaced some toilets, faucets, installed a garbage disposal and a new shower kit. They were super easy to work with, double checked all their work, and did a fantastic job. Price was great too. So happy to have found a reliable plumber and will 100% be using them for any future needs. Highly recommend!
Bruce C.
Bruce C.
08/12/2023 12:00:00 SA
The guys did a great job. My only surprise was the replacement  price for three outdoor water faucet $600 plus $125 for the parts. Just wondering if this is the going price for this kind of job.
Diane M.
Diane M.
05/09/2019 12:00:00 SA
My husband and I called Western Rooter for my father in law's upstairs bathroom leak. Omar was the gentleman who came out to help us and we couldn't be happier. Omar was very professional and was able to diagnose and fix the problem promptly.
Omar then came to our house and fixed a few small problems we had. We were very impressed that Omar would bother with such small problems, but he was happy to help.
We will definitely refer him to all of our friends, and call on him again.
Erik S.
Erik S.
1/13/2014
Excellent service! I had a stubborn bathroom sink clog that Liquid Draino couldn't dissolve. I finally gave up and decided to call western rooter. Danny came promptly and introduced himself with a friendly greeting. He went straight to work on the sink and unclogged it within minutes. After he finished, he made sure the area was clean. Danny was Pleasant to talk to and offered great advice.
Michelle H.
Michelle H.
11/18/2022
Honest, reliable and professional! Will use them for any future plumbing needs! Thank you
Janina D.
Janina D.
8/22/2022
Our office toilet was having issues and we called Western Rooter and they sent someone immediately and got out toilet up and running for us in a matter of minutes! They did an amazing job and also fixed a leak that we didn't know about. The Plumber was very professional clean and friendly! We will definitely be calling back for any future plumbing issues.
Gee R.
Gee R.
10/28/2022
Daniel did excellent work on our water heater. He was on time and very professional. Thanks for the great work.
C C.
C C.
07/05/2022 12:00:00 SA
Very helpful and responsive. Was able to send someone out in about an hour and Chucky was very nice and responsive to all questions. Would recommend.
Danny P.
Danny P.
1/15/2020
First and foremost, I am not at all surprised see all the 5 star reviews for these guys.   As a property manager for the past 11 years, I have literally dealt with hundreds of plumbers on all sorts of jobs, big and small.  And over those 11 years, only a handful of plumbers have been able to rise to the occasion.  Recently, a colleague recommended that I give Western Supreme Rooter a try, and I am so happy that I did.  In the past year that I have been working with them, they have been nothing short of excellent.  They are easy to get a hold of, they show up on time with the equipment and parts needed to get the job done in a timely manner, and they have excellent customer service for my clients, which makes me look good as a property manager.  I cannot recommend them enough.  Whether you just need a drain clog cleared out, or weather you need to re-plumb your entire home/business/unit, you can't go wrong with Western Supreme Rooter.
Matt K.
Matt K.
10/01/2022 12:00:00 SA
Amazing service. The team went above and beyond to get my project done quickly and thoroughly. They are very responsive and planned the project with me to save me time and avoid doing any unnecessary work. Very honest and I can't thank them enough for it.
J. D.
J. D.
2/21/2021
I have used Western Rooter for small plumbing related needs since 2014 and couldn't be more pleased.  I am updating my review because we recently had a MAJOR plumbing disaster and they really came through for us.  At 6:30 PM I went to my laundry room located in our downstairs and noticed our sewer system had backed up and there was raw sewage everywhere.  It was coming up through the washing machine standpipe. I called Western Rooter and someone was there within the hour.  They quickly diagnosed the situation and brought a hydrojet to clear the line.  While they were here they ran the camera down our pipe and detected numerous areas where tree roots had compromised the system.  They were at our home until 10 PM and by the time they left we had a couple estimates in hand- one for a partial patch and one for a complete overhaul of our system.  We chose the latter and within one day they scheduled a crew of 6 to replace our sewer system. The crew was friendly and professional getting the job done on time and in budget, even though they had to partially use a trenchless method due to the steepness of our hillside.  The price was very reasonable given the scope of the job and they even credited back the cost of the hydrojet!  Special thanks to Mark for a job very well done.  We always refer neighbors and friends to Western Rooter and will continue to call on them for all our plumbing needs.
A S.
A S.
1/31/2023
Needed some time sensitive sewage problem fixed and they were super responsive, very prompt (with all the necessary equipment), and got the job done. I'm sure they weren't the cheapest, but I can appreciate the professionalism. Their prices were up front before any work, and afterwards they presented me with future options, but were not pushy with them.
Mukesh M.
Mukesh M.
3/26/2021
Called for the kitchen sink was clogged. Bryce was very smart and helpful in cleaning the drain. I would say nice job done and definitely recommend them.
P A.
P A.
8/13/2012
Called them on a Monday morning.  The gave me a 45 minute window an hour later and came a 1/2 hour early.  They spotted the issue, cleaned my drain and were out at an extremely reasonable price in less than 40 minutes.  No games, no add-ons, no stalling.   I will call them again.
Priscilla C.
Priscilla C.
06/10/2011 12:00:00 SA
They came to unclogged the sink but after they were done, I was told that there was a leak!  There was never a leak before they came!  I don't know what they did to make a leak whenever I turn on the facet.  The sink is unclogged but they made a bigger problem, leakage!  Don't trust this place!
Luis C.
Luis C.
2/14/2023
Our main line was clogged earlier today.
called western rooter got a one to two hour time of arrival
Pablo (Great guy) showed up with in 20 min and started working right away got it cleaned out and everything was done.
Later today we had some issues again so we called western rooter and what do you know Pablo shows up and diagnosed  the problem turns out it was a separate line on the property this one was a little tough but Pablo was very persistent and determined until he got it cleared and ready to go

Pablo did a great job, very professional hard working A+ service
thanks Pablo
Ken T.
Ken T.
12/03/2014 12:00:00 SA
We had a clogged area drain that all of our gutters drained into, and would carry the water to the street. With all the heavy rain, the drain was backing up into our yard. I called for service, and Omar arrived in the time line given me. Omar is always polite, and is quick to assess the,problem. Within a short period the drain was unplugged and running clear. I have use this company in the past, and have always been satisfied, and would recommend them to anyone looking for a good plumber, and ask for Omar, or Justin, they do a great job.
Pamela T.
Pamela T.
8/30/2017
Have used this plumbing company twice now and they are terrific. The staff is professional, always on time, and knows exactly what they are doing.
Roderick D.
Roderick D.
10/14/2012
Other rooters cant unclog our drain. Only western rooter was able to unclog our drain. Mike is the best. He finished our clog drain fast.  The greatest plumber ever!
Roxie R.
Roxie R.
05/06/2015 12:00:00 SA
My mainline was plugged and I was able to get service within an hour of my phone call this morning. Danny came out and talked me through the plumbing procedure.  Danny was super informative, helpful and got the job done!
Joan D.
Joan D.
3/27/2023
Great job today, as usual. Alberto and Alberto Jr. we're very professional, pleasant and efficient in taking care of a nasty clog in our bathroom sink. And they even did a great job cleaning up and putting things back under the sink.
Long Residual Holdings C.
Long Residual Holdings C.
01/06/2023 12:00:00 SA
Derrick is very professional and did a very clean job. Definitely will call them again next time.
James S.
James S.
03/07/2023 12:00:00 SA
Professional, efficient and responsible.  I was very pleased
with Derrick & Christian in repiping our six unit apartment
building built in 1950.  I took a chance and this time I won.
We have three more buildings to do and will use them for
sure.  They kept the price they gave and the job was
started & completed when they said unlike other companies
out there.
James R Samore
President
Gary D.
Gary D.
8/18/2022
Highly recommend , fast ,same day service ,they know what they doing    . They have all the  equipment in place
Steve T.
Steve T.
12/11/2021 12:00:00 SA
Snake and water jet job.

Josie was an awesome dispatcher and Alberto was an awesome plumber. Both kind and professional. My wife and kid thought so too.

A+ service. They will be my first call when I have plumbing issues again.
John D.
John D.
8/22/2021
I have my mainline drain cleaned yearly due to root issues.  The company I had been using had raised their prices.  I checked with Western Rooter & Plumbing and was quoted $100 for a mainline maintenance cleaning.  Renee came out and spent probably an hour making sure my line was clean and clear of roots.  He was extremely efficient and concerned and gave me suggestions for a more thorough hydra jet cleaning should I opt to do that in the future.  No pressure at all to have it done, merely a suggestion.  The $100 charge was $25 less than many other companies charged for the same service.  I was very pleased with the service and with Renee's customer service and demeanor.  I highly recommend that you give Western Rooter & Plumbing a chance the next time you need rooter services.
Krista M.
Krista M.
07/05/2014 12:00:00 SA
It started with a clogged bathtub drain and ended with a very satisfied new customer.

Like almost everybody with an old house and old plumbing you get used to the occasional clogged drain. The previous go-to rooter service seemed more interested in up-selling products and services than actually fixing the original problem.  So when the time came to get the bathtub drain unclogged I turned to Yelp.

The numerous five star Yelp reviews just about sold me, but what really convinced me to call was the owner responding to the less than stellar reviews. That to me indicates a company that's engaged and gets it.

Carlos arrived on time and was very professional and courteous.  My bathtub drain was less courteous and decided to toss some complications at Carlos. Well, like the skilled professional that he is Carlos was able to wrestle my misbehaving drain back into compliance.  

What would ordinarily have been a stressful and expensive event was actually pleasant and fairly inexpensive.
Judy M.
Judy M.
7/21/2020
Western supreme  rooter has been my go to plumbing company for many  years
They are fast and efficient
I'm always needing same day service and they always come through for me!
My very favorite guy is Tony Bernal.   He's the best
Knows his job and does it well !
I highly recommend them
Elam L.
Elam L.
11/23/2020
This is a big project of repairing water heater pipe leaking problem. Vinny and Arnold are professionally detected an issue and suggest to reroute on hot water line to water heater in garage.  Adding a new pipe exposed in garage in new type L copper. Strap and secure all new piping to wall and ceilings. Spending whole afternoon fixing it. Fast service.
Cory V.
Cory V.
1/18/2022
The drains on our patio were plugged up. Mark the technician came out and clearly explained what was necessary to clear up the problem. Tree roots had invaded the piping. I had already received quotes. We negotiated a fair price. They showed up on time and completed the task in less than an hour with three workers. Job well done!
Patrick K.
Patrick K.
03/04/2021 12:00:00 SA
Very happy with the professionalism and expertise of Tony and his partner Caesar. I would recommend requesting them if you are in need of any service, especially condos that involve intricate plumbing systems! They were able to repair an issue that would have originally cost upwards of $1200 and ended up only costing me $600.  

Western Rooter ended up dispatching their supervisor Tony after the original technician (I'll leave him anonymous) who assessed my shower issue never followed up with me. To be honest, he kind of went M.IA. after the initial assessment, which was concerning because I just wanted my shower fixed! Long story short, it took a little bit of work on my part to get the ball rolling, but once the office supervisor understood my concerns she sent out Tony and Caesar, which I'm SO grateful for!
Caroline D.
Caroline D.
5/27/2017
Homar Montano was very professional, friendly & honest. We have a big job ahead of us, but Homar feel more at ease with what needs to be done. Thanks Homar!
Murray G.
Murray G.
04/05/2018 12:00:00 SA
Overall, I am very pleased with the company.  The leaks in the pipes turned out to be a very challenging job.   When an issue did come up, they worked with us, and took care of any problems.  I was particularly impressed with the professionalism of Tony, who came out and found a leak in the drain behind the washer, after the house had been repiped to address most of the initial concerns.  Another really excellent job was done by Gus who is subcontracted to patch and paint the drywall after all the new pipes had been done.  He was first-rate on all counts.
Ronald L.
Ronald L.
10/12/2022 12:00:00 SA
Excellent service
I'm very satisfied.

Tony is the man!
And 2 of his team players (Hugo and Alberto) are very good as well.

I'm very happy to have them to working on this project.

Well done guys.
Jay F.
Jay F.
12/27/2021
We had a backed up bathroom drain. Justin and crew came on schedule and fixed the problem !! Happy customer.  Greatly recommend Western Rooter !!
Richard S.
Richard S.
7/26/2014
I needed a good plumber and took a look in Yelp.  Western Rooter had amazing reviews along with a 5 star rating.  I called them up and they quoted me a fare estimate on the phone.  The plumber Omar arrived about an hour after I called.  He was very friendly and knowledgeable.  He resolved the 2 separate issues that I had with a clogged sink drain and a slow draining bathtub very quickly.  He provided answers to my questions with a great attitude.  I highly recommend Western Rooter.
Xiao F.
Xiao F.
12/30/2013
Had a bad experience with one of their plumber due to a ridiculous estimate, however, Jon contacted me and did his best to resolve the issue. Even though I did not use their service, I like how their customer service.
E G.
E G.
01/01/2016 12:00:00 SA
Had an appointment from 3-5pm for a clogged main.
I waited til 7pm. No one showed up. Not even a phone call from them.
Very unprofessional.
Hannah J.
Hannah J.
11/18/2022
Professional and friendly, from the phone call inquiring about services to the actual job. Leonel fixed our disposal and was courteous and efficient throughout. He was even early to our appt...who does that these days? Thank you Leonel!
Calvin L.
Calvin L.
4/19/2023
Anything questions or problem, this is the company you should go with and ask for Ryan. He is professional and friendly, patiently explain the issues and give you honest options so you feel like you gain the knowledge and you have choices! Best of the best and you won't regret it! For sure will come back if any issues!
Dave W.
Dave W.
8/21/2018
Called in for a clogged kitchen sink. Receptionist was excellent. They got to my place in under pizza delivery time. Chris H. was professional the whole time even though I wasn't sure of things. Price was fair. Excellent all around. Would call them again next time.
Sherman L.
Sherman L.
8/27/2021
Rene came to install a bathroom faucet.  I tore out the old one and I know how difficult the space he had to work in.  

He had difficulty in installing the new fixture because of the hardware that we supplied (everything is quick connect but it didn't stop leaking).  So, he spent twice as long doing the job. Even with that, Western Rooters' pricing is significantly better than I normally use.

Rene was professional and courteous.

I'll be using WR going forward.
Autumn O.
Autumn O.
09/07/2021 12:00:00 SA
We had a plumbing issue over a long holiday weekend, and our regular plumbers never got back to us. I found Western Rooter & Plumbing on Yelp, and I'm an extremely satisfied new customer. I called them early Tuesday morning, spoke to someone in the office, and was able to have someone come out to my house on the same day. Our sewer line was cleared, and we are very grateful for that! Fantastic customer service and reasonable rates!
A A.
A A.
4/26/2016
Good PR Too. The owner called, we resolved all issues
Nicole C.
Nicole C.
06/06/2017 12:00:00 SA
!!!!!!!!
If you want the best, then Wester rooter is the best! I had a guy named Justin come out for a plumbing problem we have had for a while.. Justin fixed our garbage disposal and replaced the pipes under our kitchen sink that were leaking. He was very pleasant and professional not to mention clean!! I will be referring Justin and western rooter because they are awesome
Maureen A O.
Maureen A O.
03/04/2020 12:00:00 SA
It's nice to know that there are still plumbers out there that go above and beyond.  Western Rooter is one of those companies.  Justin & Manny were great to deal with on my clogged line.  They showed up on time, were very polite & explained exactly what they had to do to clear it & how much it would cost.  No extra charges here... only EXCELLENT work done by very knowledge plumbers!!!  Hire with confidence.
Monika B.
Monika B.
1/14/2019
Unfortunately, my experience with this company today was extremely disappointing. My hot water heater was not working. My brother, who is a licensed handyman, looked at it and determined that it most likely needed a new valve but, as this is not his area of expertise, he recommended that I call a professional plumber to assess the situation and advise on repair. I called this company yesterday and scheduled them to come out. The plumber arrived, looked at my unit for less than 30 seconds and declared that I needed an whole new unit for $1,500.00. We decided that we wanted a second opinion before spending so much money. Thank God that we did! We were able to call a different plumber who came out, confirmed my brother's original suspicion that it needed a new valve and replaced it for only $50.00 (that included time and labor!!) We once again have hot water and saved $1,450.00. My advice if using this company: get a second opinion!!
Elizabeth E.
Elizabeth E.
1/18/2018
Great service! Rene came on time and fixed the leaks in my two toilets. Everythinf was easy & pleasant. Will call them again if anything ever happens.
Al K.
Al K.
7/27/2023
Initial job: Quick to respond. Fairly priced. Got the job done quickly. Will definitely be a returning customer.
However, I wasted time with this company as I was initially told the work was $125/hr + parts and when they arrived, I was quoted $525 for a single toilet change (not including the price of the toilet purchase). That is overpriced!
Terrie F.
Terrie F.
01/09/2023 12:00:00 SA
My kitchen sink was stopped up. They responded quickly. The 2 men were very nice and got right to the job. They were efficient and job was done well. Would recommend them!
Charles R.
Charles R.
07/05/2023 12:00:00 SA
Excellent Job by Leonel Garcia. The water line on my refrigerator would not close and needed to be replace before my new refrigerator could be installed. After a small mixup in the appointment time he did an excellent job.
Michael N.
Michael N.
02/08/2019 12:00:00 SA
I'm going to give these guys 5 stars!

Took my call, scheduled an appoint to be here within 90 minutes. Note: I'm not in any hurry. Still showed up in 45. Nice!

Homer and crew quickly assessed the situation and had my line snaked a few times to make sure they got all the roots clogging my main line. It's a yearly pain for me but they make it easy.

Easy is great!  Plus my 10% YELP discount only keeps me smiling more.

I've already calendared to have them come visit again in 12 months. You should too.
Michael F.
Michael F.
6/21/2022
Very prompt attention to the problem (defective and old water heater)! Required replacement with a quality model and removal of the old. Job handled professionally, neatly, and cleanly.
Andrew W.
Andrew W.
5/31/2021
I shopped for quite a few places for a place to install a new water heater.... from How depot to places in Fullerton and somehow i ended finding this place that is a few blocks from where i live!!
First of all, great customer service over the phone. Pleasant to speak to and doesn't feel pushy sales person trying to get your business. When the technician came, he was very nice and courteous. Gave me a quote and did not push me to get it done right away. He explained everything to me and the type of heater they carry and was very patient with all my questions.
They were not the cheapest but not the most expensive either, and after reading countless reviews of other plumbers, you don't want the cheapest ones either.
I called again and decided to go with them, again great customer service over the phone, helped me with an appointment quickly and the installation was as smooth as it can be. The technician came with another person to help us haul away the old tank - it must have weighed a ton because it lasted almost 12 years, imagine the sediments inside...
So far so good. Hope there is and won't be any problems. But they made me feel at ease, especially when they are not pushing for a sale.
Alexandria H.
Alexandria H.
5/21/2021
My sister bought a fantastic house in February. It's an old house and the maintenance wasn't fantastic. And by that I mean they were blatantly ignoring that the gas main needed to be replaced (among other things).

When two gas leaks became apparent (that turned into the gas main being shot), I had many people come and look at the situation and Western Rooter not only gave me the lowest price, they also figured out how to not completely tear up a planter, sidewalk, and driveway.

During the gas main repair we also had our kitchen sink clog which they seamlessly unclogged and repaired some broken pipe pieces, and they also were able to re-route the washing machine drainage which had been going into the backyard through a large pipe instead of underground to the septic.

We have been so happy with them we once again used them to fix a broken closet flange in a bathroom, where they once again approached the problem in order to do the least amount of damage while still doing the job right.

All of their technicians are smart, kind, and are always happy to show and explain to me what the problem is and how they are going to fix it. I've never been spoken down to or dismissed because I am a young woman. This is HUGE, and I cannot recommend them enough.
Denise K.
Denise K.
3/29/2022
Richie did an amazing job for us.  Our kitchen sink had been draining slow.  Richie came by with his apprentice Derrick, telling us don't worry, we will take care of it.  Within 30 min., they cleared up the grease and double checked all pipes with no leak. We definitely recommend this company who need plumbing service.
Roger L.
Roger L.
12/18/2015
Looking for a real professional and knowledgeable plumbing service, I totally recommend Western Rooter & Plumbing. My experience with this company is top rated with their professionalism and thoroughness workmanship. Employees Justin and Omar knowledge, detailed work plan, reasonable pricing and high standard work ethics in completing the job to my satisfaction is what I was looking for in a plumbing company. I truly recommend Western Rooter & Plumbing for any of your plumbing problems.
Taku D.
Taku D.
3/13/2023
Our main line was clogged last night and my landlord arranged a local rooter, but that guy showed up was not able to fix the problem.

So my landlord arranged western rooter next day. Leo (Great guy) showed up and started working right away got it cleaned out and everything was done. Our main line had issue Leo did a great job, very professional hard working A+ service
Thanks Leo!!
Yong L.
Yong L.
3/23/2020
Last night, water started leaking from the ceiling of the living room. As a bathroom was located above the leaking area, I suspected a breakage of a pipe running toward to or away from the bathroom.

Today morning, I sent a request for quotes through yelp to multiple plumbing companies near my place, and Western Supreme Rooter was one of four companies who were willing to send a plumber even today was Sunday.

When I talked to the operator, she said a plumber would come to my house between 11am and 1pm. And a plumber, Homar, came to my house at 12pm which I liked because they kept the appointment time.

Homar opened the ceiling drywall and found two leaking parts from a pipe supplying cold water to the bathroom. He cut out the old pipe and replaced with a new pipe, and the work was simply done.

The repair was not looked complicated, but he did everything from the beginning to the end carefully and professionally. After he finished the work, I asked a few more questions regarding other plumbing issues in our garage and bathroom, and Homar gladly looked over the issues and explained me what is going on, which turned out to be something that I really did not need to worry about.

I satisfied with his professional work and highly recommend Homar and Western Supreme Rooter for any plumbing issues.
Hrant G.
Hrant G.
10/12/2022 12:00:00 SA
Excellent service and highly recommend for anyone looking for reliable plumbers! They fixed our plumbing issues quickly and efficiently.
Danny T.
Danny T.
02/11/2016 12:00:00 SA
Had a clogged kitchen sink. Aaron came earlier than the time window I was told.  Since we had old piping he had to snake through the piping on the roof. Very careful and professional work. He was in and out in 30 mins. Best of all, they're local to El Monte! Would definitely be contacting Western Rooter again when we decide to remodel our kitchen!
Ryan S.
Ryan S.
02/05/2023 12:00:00 SA
I used Western Rooter for an emergency service to repair a drain in early January 2023 underneath our driveway at our condo complex.  

I want to stress that the service I received from the people who did the repair was five star service.  It was a very busy time with all the rain and weather we were having.  I called many different plumbing companies and they were all booked out, and even though I was requesting emergency service, most companies would say they had no one available.

Therefore, I was very appreciative of Western Rooter sending someone out for our urgent problem.

The fix that was provided to us took a few days; however, the crew that came out was extremely friendly, cooperative, hard working and kept me constantly up to date about what was going on and what needed to be done.

I was very pleased with the service in that regard.

There was just one thing that I just didn't understand.  When I received the invoice, there was a single page invoice with a price.  One line...nothing broken down.  This made it very difficult for me to try to get reimbursement from my insurance company.  I called Western Rooter and they just told me we don't bill that way --- you just have to take what you get.  That was surprising and honestly down right rude.  It is just like they took a magic price out of the air and put it on a piece of paper.  

So, just be aware of that for billing purposes.  Otherwise, I would use them again if I had a clearer picture up front of the estimated costs and what was behind the cost.
Rawan C.
Rawan C.
08/03/2022 12:00:00 SA
My kitchen sink was clogged and flooded my kitchen... Three different plumbers weren't able to fix the issue until Pablo from Western Rooters showed up. Highly recommend this company. Ask for Pablo!
Kenw K.
Kenw K.
3/20/2023
Super fast service and Josie was super helpful and professional.  Highly recommend.
Benjamin L.
Benjamin L.
9/25/2022
We had a pipe burst over our tuck under garage at midnight. I called and they were able to get it fixed within a couple hours. The plumber they sent out was knowledgeable and efficient and polite. Can't ask for anything more in the middle of the night. The price was outrageous but so is everything nowadays with inflation the way it is.
Vickie C.
Vickie C.
6/19/2023
My kitchen sink became clogged, so I called Western Rooter & Plumbing first thing the next morning around 8:30 am. They were able to have someone come out to my house by 10 am. The two technicians, Pablo and Alberto worked on the issue until 3 pm. It turned out that there was a big crack in the drainage pipe along with severe blockage further down the line due to grease buildup. They removed the exterior stucco to repair the cracked pipe, installed a clean out access, and unclogged the line. This was my first time dealing with a relatively major plumbing issue, so I appreciated them taking the time to explain the problem and walk me through what they were going to do to fix the issue. Great service and reasonable pricing!
Lupe P.
Lupe P.
06/03/2022 12:00:00 SA
Richie Ortiz at Western Rooter is amazing. He is very professional and informative. He explained the process beforehand in detail and gave me updates during the work. I highly recommend Richie Ortiz!
L B.
L B.
06/08/2017 12:00:00 SA
The need for major plumbing repairs, particularly a sewer connection replacement, are never enjoyable.  However, the Western Rooter team tempered our recent repair surprise with their professionalism, care and communication skills.  Omar Hernandez, Homar Montano and their team provided excellent service maintaining a clean and safety-first job site, staying late over several days to finish the job and following-up throughout the project to ensure our complete satisfaction.

We particularly appreciated real communication from the team, letting us see the picture scope of our drain, explaining the options, always coming to the door to let us know what was happening next and when. This kind of customer service is so lacking in most companies.

From experience, it is particularly rare to find a service organization whose focus on the customer equals their craftsmanship.  Western Rooter, from the office to the field, definitely exemplfies this important balance.  Locally-owned a significant plus.
Ben H.
Ben H.
12/07/2015 12:00:00 SA
When I made my initial call to Western Rooter, someone by the name of Stephanie answered the phone.  I asked Stephanie whether Western Rooter does free estimate.  Instead of answering my question, Stephanie promptly asked me a few questions about my problem and decided to immediately diagnose my plumbing issue over the phone (without even sending a technician out) and stated that their set price is $78 to $110.  I then asked Stephanie how she can accurately diagnose my plumbing issue over the phone without even sending a technician out.  Instead of answering my question, she simply put me on hold and answered another call.  I find it very odd and unusual that someone over the phone can immediately diagnose my plumbing issue and give me a quote immediately over the phone.  Sensing this hastiness on the part of Stephanie at Western Rooter, I thereafter called two other plumbing companies who are more than happy to send out a technician to first diagnose my plumbing issue before giving me a quote (unlike Stephanie at Western Rooter who hastily diagnosed the plumbing issue over the phone and immediately spelled out the pricing).  

I wonder whether it was my initial question of asking about the free estimate that prompted such a crude and hasty response by Stephanie.  In fact, I am more than happy to pay for the estimate (as one of the other two plumbing companies who are coming over to my property is charging me an estimate fee).   In my many years dealing with contractors (given that my family own many rental properties), I rarely encounter a person like Stephanie at Western Rooter, who can purportedly diagnose an issue over the phone without first coming to the property to check it out.  Whether this unusual hasty response is due to my question of free estimate or for some other self-motivated reason, it leaves a very bad flavor in my mouth.  Therefore, I decided to immediately call the other plumbing companies who gladly scheduled an appointment to come to my property to first properly diagnose the plumbing issue instead jumping the gun.
Steven Y.
Steven Y.
12/13/2021
I found these guys by calling everyone and they were they only ones that could come out immediately on a Friday evening. Pablo solved what I thought would be a major issue in 30 minutes. I will call them first from now on.
Jason W.
Jason W.
05/09/2018 12:00:00 SA
Fast, Reliable, and Quality service! We called western at 9:00 pm due to clogged drain in our bathroom. Daniel picked up the phone and assesed the problem and gave me a price quote. In less than 30 mins, Homar came and explained what he is going to do. Homar is polite and fair. He fixed the clogged drain in half an hour and did not overcharge us. I would recommend this company to a friend or family.
c t.
c t.
4/30/2014
Highly recommended! Had a major leak behind my washing machine, called and was able to get someone to my house the next morning. The plumber arrived early which i always appreciate, and was immediately able to identify and remedy the problem. Courteous, quick and inexpensive! Thanks!
Gustavo G.
Gustavo G.
9/21/2022
Very impressed. Pablo explained what he was doing every step of the way. He was courteous, professional and efficient.  I will request him by name next time.
Hisham G.
Hisham G.
7/20/2016
Today I was so lucky to have Omar Hernandez to visit my apartment as the WRP's specialist. Really, this guy is more than professional. I had suffering for more than a year of very low water pressure in the kitchen. All plumbers came before were always giving an estimation to the complex management to fix the problem just by changing the pipes. Of course it costs a lot of money that made the management company hesitate to fix it right away. Today, Omar when he visited me, he said I wld like to check the inside problem. He fixed right away without the need to change the whole pipes. I cldn't really believe it and it was like a magic. We were suffering for a more than a year, so why the other guys ddnt figure out the problem? I asked Omar how dd he figure it out that incredibly fast and the others cldn't? He said he has a 25 years of experience. Really I dnt think only the long time experience makes him a perfect guy. I think he has personal intelligence and a talent. I do recommend when you ask WRP to send you somone, ask for Omar, though i know he cannot serve 1000 location a day, but do your best he can do the job for you. The WRP needs to cloning 100's Omar. Thanks Omar so much and thanks WRP to have Omar.
Hisham
Kevin S.
Kevin S.
12/22/2013
I had some sewage-related blockage and required some assistance. Jesse Pacheco provided very prompt and great service. Would definitely recommend them!
Vana M.
Vana M.
06/09/2020 12:00:00 SA
Richie was great . Fast efficient and friendly. Job well done . Also due to Covid he never took his face mask off and covered his shoes to come in . Nice to know they are being cautious
Melissa A.
Melissa A.
11/05/2015 12:00:00 SA
Had Omar and Justin out to my house a couple of weeks ago after I woke up and heard what I thought was a leak under our house. The guys were great. Omar was sent out first but the problem was bigger than we thought so Justin was sent out as backup. They were efficient, took care of everything and explained what my mom and I didn't understand. Will definitely be requesting these two in the future and recommending them to friends. Thanks guys and great job Western Rooter!!!
Christopher C.
Christopher C.
06/01/2021 12:00:00 SA
Jared came and took care of our kitchen sink issues with courtesy and professionalism. I have used Western Rooter countless times, and I'm not planning to change.
Roland J.
Roland J.
07/03/2016 12:00:00 SA
Vinny and Joseph are excellent!  Vinny comes from a long line of plumbers and knows his business.  They worked on a very complex job with a smile, came back when needed, and never quit on it until it was done.  My wife really liked them both!  Highly recommended.
Jeannie P.
Jeannie P.
04/06/2023 12:00:00 SA
Art was able to fit us in at the end of a long day yet was polite, honest, and professional. He solved our problem as well as suggested a more long term solution that caused him extra work and time. We were pleased with all aspects of the service and will call him again when (not if!) needed for future plumbing needs.
Frank C.
Frank C.
9/19/2022
I had a 95% block in sewage line. Justin diagnosed it, showed me the camera footage, then used a state-of-the-art hydro-jet tool to cut through the root in the line. It was challenging but when finished, the line was clean and cleared all the way to the city.  This has been a recurring issue but never resolved completely. I'm grateful I found these guys.
Mahshid M.
Mahshid M.
1/20/2023
Company send Omar in an hour. Oscar Hernandez came ontime and did a great job solving our issue, he was nice and hardworking. We appreciate his help. Our toilet clogged and the ceiling under the toilet was dripping every time we flushed. He said the dripping will be fixed when it unclog and it did. he changes the wax and uncloged it and all worked out. Thanks Omar!
Matt K.
Matt K.
8/27/2012
I came home after work and my toilet was clogged and backed up. Tried plunging until my wrist started to hurt. I knew something big was blocking the toilet because in the past i was able to fix it with the plunger. Looked around for a plumbing company nearby and came across Western in Arcadia. Called them at 5:15 pm thinking they were closed but glad someone answered the phone. Explained the problem and someone was dispatched to my house within an hour. Glad these guys are around. Will definitely call them again.
Cathy H.
Cathy H.
06/11/2023 12:00:00 SA
Helpful, knowledgeable, great service. Highly recommended!
Andrew L.
Andrew L.
4/24/2023
Our technician was very quick and fast and professional. They weren't able to unclog our sink though since it was very deep into the pipes or was hard to fix. They did not charge us. Great service and professionalism and even though they weren't able to resolve the issue, I would still recommend them.
Tecca B.
Tecca B.
12/20/2019
I wanted to write this review because I'm so pleased with the service and hard work done in my house by Domingo and a Charlie. They are so knowledgeable, professional, communicative, punctual, clean, and thoughtful. I had a pile nurse in my irrigation water supply line and they came out right away. I appreciated them so much I asked them to address my aging sewer line via pipe burst and new liner, and patched the pavement. I hope this review prompts someone to go with this company and request this particular crew. Thank you!
Christine C.
Christine C.
10/18/2016
My mainline backed up and I needed help right away, this morning.  Johnny called within 15 minutes, came out and fixed my  problem fast for a fair price.  Plus he was very professional, nice guy!  I called 3 plumbers and this company was the only one that responded. Thank you Johnny and Western Rooter for a job well done!  I'm able to get back to work and not waste my whole day with plumbing problems.
Fernando P.
Fernando P.
5/23/2022
I've only added a review on yelp twice before in the last 10 years but I felt this was well worth it.  The first word that comes to mind is professionalism.  They showed up 1.5 hours from the time I reached out to them, they were calm and collected given that My wife and I were extremely stressed about what the actual scope needed to be, as the previous companies were all over the place.  I had reached out to 3 other companies before contacting John.  Fortunately with Mark's on the field expertise and John's overall experience in this industry, I avoided spending thousands of dollars. Within 24 hours from their estimate (and I stalled them a bit with giving the green light to proceed), they fixed the sewer problem and I didn't even stress once about it. I thought it was going to take at least 3 days based on the other companies estimates.  Unbelievable work all around and I would highly recommend them.
Conan C.
Conan C.
11/09/2013 12:00:00 SA
Jesse was very quick and solved our clogged sink problem we've had for several months.
L M.
L M.
1/16/2013
Arrived during the time we set up, was friendly and the job was done well. Did not leave a mess. My only advice-get a written quote before the work is done
Bradley T.
Bradley T.
10/04/2019 12:00:00 SA
Second time we have used them and I would say they are now our go to plumbing company.

Daniel was the service tech both times and everything about the service was great.

On time, clean, courteous and willing to go the extra mile.
Jeff M.
Jeff M.
9/25/2021
Daniel was great!  Professional, friendly, and extremely knowledgeable.  Thanks for coming out!
J r.
J r.
07/11/2018 12:00:00 SA
To the Owner/Company,
So your great reviews on yelp so i decided to call your office for your service for the first time to help unclog my bathroom sink. The lady that answered and made me an appointment was very courteous and nice, explained to me about the rate of the service that they will provide and that, the pay is per problem and not per hour. From that time until Mark Field came, i had high hopes that your company will be able to fix my problem with my bathroom sink. So Mark came at 8:25pm, he was nice, he immediately removed the U -shape tube and saw nothing in there that could cause the clogging of sink. Then he removed the other tube, He showed me that the tube connected to the wall is clogged and filled with built up sediments. According to him it will take years for the tube to be clogged like that, and that the sediments are already hard, he doubted that he will be able to remove it with the snake drilling machine. He also added that the only way is for the tube to be changed which cost $600+. I told him i dont have that money, and the landlord will not refund me if i decided to let him do that.
So I asked him if thats the only way to unclogged the bathroom sink, he said that he'll try to snake it. So he did for FEW SECONDS, then he told me that it did not work. He ask me again if I really dont want to change the tube connected to the wall, I said no.  That time, i thought his words was so convincing that he knew what he was doing. He run the water, still clogged, NOT EVEN a slight improvement. After, I asked him how much( since I was expecting lesser the amount since the clogged is not fix) , he said he should get paid time and a half..I told him the lady said $117, he commented, actually it should be more than that since I used the snake drilling machine it should be $135...but, its ok $117 is ok....  So I handed him cash... Before he left, I asked him to write his observation/the problem on the receipt so I can show it to my landlord.
So yesterday, monday, I confronted my landlord stating what Mark your plumber told me that the problem was the clogged tube thats connected to the wall and that the sediments built up for years caused my sink to clogged. So, this morning, the landlord came to check on my bathroom sink's clogged. And in just 10 MINUTES! literally 10 minutes! he was able to unclogged and remove all the sediments on the tube using also the snake machine!
...Now, your plumber Mark got me thinking if he really knows what hes doing...I FELT SCAMMED BY HIM! I paid $117 for 30mins of nothing...He DID NOT FIXED  ANYTHING and I had to pay him FULL PRICE!  I want my money back!!!!

PS. the 1star is for the lady who answered the phone

Update:
After my concerns were sent via email and yelp to the owner regarding their bad service, John the owner responded at once and addressed my grievance via email. He was apologetic and nice enough to mail back my full payment.. Thank you John for taking this concerns seriously and for your effort in making sure I received the returned payment.
James T.
James T.
06/01/2023 12:00:00 SA
Fast, efficient and overall v good. Recommend them highly. Took care of my problem quickly and reasonable price.
Jack M.
Jack M.
05/09/2023 12:00:00 SA
Needed a kitchen drain snaked on a Saturday evening. They came out within an hour and had it fixed in about 20 min total. Very pleased.
Jonathan A.
Jonathan A.
05/10/2018 12:00:00 SA
Tony and Renee fixed a clogged / leaking drain pipe for us. They showed up on time, did what they said they would, charged what they said they would and left our house clean. Very professional.
I may have been able to get this done cheaper. In fact, if I wanted a real mess, I could have done it myself. I'm glad I went with Western Rooter.
James T.
James T.
07/12/2020 12:00:00 SA
I could not be happier with the service we received today!  We had a plumbing emergency and Richie Ortiz came over on a Sunday and was not only very good at what he did, but very friendly and explained everything through our repair.  I could not be happier and will have him out to do some other repairs we need this week!  Thanks again!
Irma A.
Irma A.
2/28/2021
We had some plumbing issues and needed help ASAP ! Richie came on time and was very courteous. He is very knowledgeable and was able to locate the problem and fix it in a timely manner. I would highly recommend Western Rooter and ask for Richie.
Gabriela G.
Gabriela G.
12/08/2015 12:00:00 SA
I called western rooter because they really have great reviews. They send over Carlos A to take a look at my problem...and sure enough they exceed my expectations!!!  He was professional, clean and very honest. For now on I will call western rooter for  any and all my plumbing issues and yes  ask for Carlos A...
Joyce W.
Joyce W.
6/29/2023
Western rooter was super helpful. I needed a last minute Backflow inspection and they had lots of opening available! Their communication was great! Very thorough and kept me in the loop at all times.

There were some changes in payment and the finance advisor was very nice to make sure all was correct !

All in all I'm very satisfied with western rooter and would recommend them to anyone !
Ron C.
Ron C.
7/21/2018
Pablo came to our house and quickly snaked our kitchen main line. He was clean, professional, and a great communicator. We would highly recommend this company. Thanks again Pablo.
Tina W.
Tina W.
9/23/2018
We had a toilet drain issue. We set up an appointment and Christian came out. He did an excellent job with disassembling, troubleshooting, fixing and reassembling. I recommend these folks for all your plumbing issue.
Andrea B.
Andrea B.
1/25/2021
Amazing service! Thanks Rene for your job, for coming at night for an emergency with my bathtub. I highly recommend him
Ed M.
Ed M.
07/06/2018 12:00:00 SA
Josh is awesome the owner went outta his way to make me happy with the camera inspection my mainline was clear for years and years of waste
Jhon G.
Jhon G.
5/19/2023
Great job from Jared and his team member. after 3 other plumbers, they were able to finally figure it out and solve the kitchen sink issue!
Brian N Jennifer W.
Brian N Jennifer W.
03/01/2023 12:00:00 SA
Just used for the first time for our business in Monrovia, UltraFlex Fitness.
We had a toilet that wouldn't stop flushing. Quick response. Fixed promptly and spotlessly clean. Extremely helpful and fair fee. Defined will be our go to for plumbing needs from now on.
Plumber Mitchell Frickie super nice and courteous.
Freshta F.
Freshta F.
5/24/2022
Arnold was great! So professional, and kind. He was able to explain things to me in a manner I understood, which is super important in the event I have the same issue again. He also was able to suggest things for me that I can fix in the future to prevent any other foreseeable issues. Will definetely stick to them in the future!
Jin-Joo K.
Jin-Joo K.
12/08/2016 12:00:00 SA
Prompt, professional, knowledgeable - what else could you ask for?

Manny and Josh showed up when they said they would, advised me on the best solution tailored to my situation. Their professionalism and knowledge gave me confidence that they would do a great job and they did not disappoint.

I did get another bid for comparison since I was clueless if Western Rooter's job quote was reasonable or not. The second company was sorely lacking in the qualities I was looking for so I didn't even bother wasting my time looking for additional bids.

I would HIGHLY recommend Western Rooter & Plumbing.
William K.
William K.
10/11/2019 12:00:00 SA
We had our water heater go out last night.  Water was leaking from the top and bottom of the unit.  There was no hot water. We went to Home Depot to get a quote for a water heater and installation.  Home Depot doesn't actually do the install and sale.  They farm it out to others.  When we got the quote for the water heater and install, it was $2400 $554 for the water heater and $1800+ for installation!!?? That's a rip off!! Then we called Western Rooter and the polite woman who took the call was very nice and understood our dilemma and quoted $1400.  They said that someone will come between 12pm and 2pm today.  Well, to our amazement, we didn't really have to wait that long.  The technician was here within 30 minutes.  The technician's name was Homar.  Homar and his assistant were very professional, polite, and quick.  They answered all of our questions.   They installed and hauled away the old water heater within 2 hours.  I would recommend Western Rooter and Homar if you have any plumbing problems.  They are very friendly and will get the work done.
Kevin C.
Kevin C.
5/16/2017
Western Rooter has done a few jobs at my house now. They are very professional, and provide prompt service. I called them out for a quote to repair my water heater and their quote was literally half of the company preceding them. This is doubly good news as the first company was 2 hours late and not very professional. I no longer feel the need to shop around for a good quality, professional plumber... they are my new go to!
Kendal O.
Kendal O.
1/19/2022
I have houses all over the country and have used many rooters. Western rooter was timely and professional. Pablo was very friendly and knowledgeable. He was in and out of the house in no time and left everything cleaner than he found it! You will be my first call from now on!
Eddie B.
Eddie B.
02/12/2021 12:00:00 SA
Hats off to Daniel W. from Western Rooter who installed a water filtering system in my garage. Right from speaking with him on the phone, he was courteous, friendly, and very knowledgeable in his craft. You would think that companies would offer you their premium package right from the beginning but not Daniel. Instead, he asked what I was looking for and took the time and effort to send me multiple filtering systems (including Amazon choices) to choose from. This gesture tells you that he is looking for the customer's best interest at hand which is outstanding. Once I selected my choice, he thoroughly explained the contract and servicing process as well as answered all the questions I had. No big complicated words or complex contracts to decipher but simple and easy was the way Daniel pitched it. All in all, Western Rooter needs to hire more professional, knowledgeable, and charismatic people like him as he is a prime example of excellent customer service. I plan to use his services in the future and will definitely refer him to neighbors, friends, and family. Thank again Daniel W.
Hilary E.
Hilary E.
11/19/2021
Jared and Justin did a great job explaining to me what was the problem with my outside drainage pipes. They promptly set up the jet system and cleaned the gunk out of my pipes. No more flooding when it rains!
Very nice and professional dudes.
Barbara I.
Barbara I.
12/15/2021
When I have called in, the office has always been great & got plumbers out right away who have always been friendly and got the problem resolved.
JD L.
JD L.
5/19/2022
Great, quick service. We had a leak in our upstairs bathroom that was leaking through the ceiling downstairs. The problem was assessed and fixed in an hour. The workspace was completely cleaned and left as it was found. I would definitely recommend Western Rooter and Plumbing to anyone. Very polite and friendly as well.
Dan E.
Dan E.
5/29/2019
I have an awful manager at my house and they always come in and fix the hell out of the place. Had a major flooding issue from who knows how long of management neglect and they rushed someone out at 2AM to fix it. Richie is a lifesaver.
Ray M.
Ray M.
3/16/2023
I major plumbing issues with our home.

I requested quotes via Yelp from numerous plumbing companies.

Western Rooster the first company to reply and I am glad they did so.

After receiving quotes from over six different companies, I made an appointment with Western Rooter to my home to address three different issues.

The first time I utilized this company, the service tech arrived fifteen minutes prior to the scheduled time which is a good thing.

The tech took a look at the issue and immediately got to work. This project of a very clogged shower drain took all of ten minutes.

Next up was repairing a leaky toilet which the tech repaired in ten minutes and last up was replacing a very old, leaking and rusty kitchen faucet.

This project took longer (approx one hour) as the tech had to drive to Home Depot to purchase hardware that was accidentally left out of the new faucet package.

When all was said and done, I was extremely happy with the complete work.

The tech was very professional, understanding and friendly.

On another occasion, I had to replace a bathroom faucet which I tried to do myself and was having a nightmare. Rather than break the sink or anything else (which I have been known to do on several occasions), I called Western Rooter to get the job done correctly.

A new tech came out and had everything replaced within 25 minutes. Once again, I was very happy and satisfied with the work.

This will be my go to plumbing company for any and all future projects
Lori S.
Lori S.
05/03/2014 12:00:00 SA
My toilet was super clogged and I tried a few different things first, but nothing worked. I called Western at maybe 145 and was given a time quote for between 230-430. The woman who answered the phone was super nice BTW. Anyway I received a call back 5 minutes later and was told someone would be over immediately. Within 15 minutes the plumber arrived. Manny, the plumber, explained everything, including the best and worst case scenarios. Luckily, my issue was the best case scenario. Manny was thorough, very nice and the job was not nearly as expensive as I was anticipating.
K O.
K O.
1/26/2018
Refered by my realtor, I had Western Rooter come out on two separate occasions.  And, both times they delivered.  The job maybe minor plumbing issues (replacing angle stops), but nevertheless Homar and Daniel were very professional, courteous and very thorough.
Jessica Y.
Jessica Y.
2/26/2014
The drain in our bathtub was completely clogged and not draining. We called the Smell Good Plumbers and they were unable to fix the issue. They put the snake in and said it wasn't moving, and that we would need to cut open the pipe to get to the problem (which would have been an EXTREMELY costly procedure).

After reading positive reviews on Yelp, we decided to call Western Rooter & Plumbing to see if that was really the case. Apparently not, because within 5 minutes, Carlos unclogged our drain! He was extremely professional and very friendly and did not try to rip us off like the other company. Thank you, Carlos!

I highly recommend Western Rooter to anyone with a clogged drain! Our new go-to company!
Nancy Y.
Nancy Y.
04/11/2014 12:00:00 SA
Been dealing with these guys for years due to a re-curring issue with tree roots.  They are the best.  I called this morning and whined so they sent the two Mike's and problem solved.
Brit G.
Brit G.
06/02/2017 12:00:00 SA
So unfortunately my kitchen sink got all clogged up and it would not drain at all. I gave Western Rooter a call because they had so many great reviews and Justin, the service technician, came to the rescue. He unclogged my kitchen sink in no time. He was very friendly, polite and professional. I would definitely recommend him to family and friends for his great service! Just got to give big thank you to Justin and Western Rooter:)
Xiaowen L.
Xiaowen L.
6/25/2018
very bad experience. One of my plumbing was broken, they came and checked, gave us 2 options. One is changing all the plumbing,($2900),the other is just repair the broken one($1100), but in this way the plumbing may broken again soon. We choose the changing all option.

After finish the work, the front yard, back yard, the swimming pool all cannot work!!!we ask them go back and check, and they ask for $750+$780 extra fee, for two times!!! But after that, some of our valves cannot work because they broke the wires and cannot fix it.

They helped us find a landscape company to fix it. During this time, one of the plumbing broke again!

After discussion, they finally charge us $2900+$780 for the whole work.

Otherwise, 10% off discount is not applied, because they said the discount is only for small jobs.

What a terrible experience !
Nicole S.
Nicole S.
11/05/2014 12:00:00 SA
Western has done a lot of work for our HOA, and as a board member, I have had a lot of interactions with them on multiple different types of issues.  They are extremely responsive, good at diagnosing problems/issues that aren't necessarily easy to fix, they are great at communicating the problems and the most cost-effective solutions, they do great work, and the prices are extremely fair, particularly for the quality of service.  I have also really appreciated the advice on preventive maintenance issues, etc.  I highly recommend them.
Tuan N.
Tuan N.
3/14/2022
Great service and responded quickly.  Was very professional.  Diagnose the issue with our slow water flow.  Provided us with options and recommendations.  The recommended option not only fix the issue, but saved us money.  Will be using this service in the future.
P. M.
P. M.
3/18/2023
Plumber, Derrick Kim, came and opened a pipe in the garage of our 3 story condo building.  He accurately assessed the issues and offered a couple options to stop the back up into my kitchen sink, when those above me are doing dishes, and their draining water hits the area of pipe that is clogged. He got permission to change out the pipe and submitted a recommendation to address the vertical shared line that comes down from the 2nd and 3rd floors, as well.  He was polite, skilled and responsive to my concerns.  He was on time and got parts and fixed the replacement pipe quickly.  I've had plumbers come out to do work from several local companies over many years and Western Rooter provided true quality service from their reception, scheduling and plumbing resolution.
Flora W.
Flora W.
02/07/2020 12:00:00 SA
Alberto did a great job on our clogged plumbing problem. He is very nice, professional, and clean. Couldn't ask for anybody better. I would recommend them to all my friends.
Fred J.
Fred J.
8/26/2014
I called Western Rooter because I had a backed up main drain and because I had a leaky toilet. The phone people were excellent and very friendly.   I was serviced by Carlos who was late for our scheduled appointment time. He managed to take care of the main drain which I very much appreciate. He then checked my toilet and told me he needed to order a part to fix it. He snapped a picture and when I asked when he would be able to come back he gave me a vague answer and said a few days. Before he left I said, so you'll call me then when the part comes in? He said sure. That was over a month ago and I haven't heard from him since. I still have my leaky toilet. By the way, you left your gloves and tool in my front lawn.
Sev M.
Sev M.
12/20/2022
Ricky and his crew did a great job. Polite, professional and completed lining our sewer line as well as repaired a broken pipe.
Chen-wei Y.
Chen-wei Y.
06/05/2018 12:00:00 SA
Most incredible story here. I'd been seeing some leaking from my ceiling vent for almost a month. It was very annoying, and I had an HVAC guy come out two times to tell me that it was just condensation and I shouldn't worry about it. Soon, cracks started forming on my ceiling. I came back from a weeklong trip on Saturday night with my wife and baby to see even more leaking in my ceiling vent and even more pronounced cracks forming in the ceiling. Definitely an unsettling feeling. I end up going into my attic to check out the unit, only to have a massive hole from the ceiling fall out at midnight and for me to discover a pipe that had been eaten through by some rats. I immediately called Western Rooter on Sunday morning around 9am, hoping for an appointment on Monday or Tuesday of this week. They said, no problem, we'll send someone over at 930am. I couldn't believe it! Isaias comes over at 920am, takes a look at the pipe, then explains why I'm seeing all the leaking (the water was flowing down the wood over two stories!!) and went up into the attic and fixed everything in 30 minutes. I turn the AC on, no more dripping, and now everything has a chance to dry out. By the way, this is all happening on SUNDAY MORNING, a day when most people would rather be hanging at home with their families. Isaias came over, just seemed so happy to be there and willing to fix our problem. I'm grateful that he was willing to come by and fix our problem, as who knows how much more damage that leak could have caused us. I'm grateful for Isaias and Western Rooter for taking time away on a Sunday to help us!!!
Chen S.
Chen S.
9/29/2017
After calling the Gas Company and finding out the dreaded news that we had a small leak, I called Western Rooter for the fix.  I've called them several times before for clogged drains and moving a gas line.  They were always prompt and did a great job.  This time was no exception.  Literally, I called them at 3pm, a technician showed at 4pm to give me a quote, and then the problem was fixed by the next day!! I would highly recommend them!  Thank you Western Rooter!
Rose L.
Rose L.
05/06/2022 12:00:00 SA
Charlie was our technician that came to the house and took care of a leak in the bathroom shower/tub.

He figured out the problem right away, addressed his opinion, and offered 3 different solutions.

I trusted he knew best and did he not disappoint! Problem solved, thanks to Charlie!
Richard C.
Richard C.
2/17/2014
I am a first time customer after reviewing all the good reviews in Yelp and the company website and video.  

The toilet was clogged on Sunday and I have spent half hour to resolve it myself but with no success.  So I called to schedule the service for next day Monday morning at 9am. The operator was friendly and provided me the estimates and the two hours range (9am-11am) that the technician will arrive.

On Monday, Brad arrived earlier in the morning before 9am and within a few minutes, the issue was resolved.  He was very friendly and professional.  I will use Western Rooter again next time.
Gabriel L.
Gabriel L.
3/30/2022
I want to give a two thumbs up to western rooter and plumbing that you have really good well trained staff. I have R.J. came for my kitchen drains issue today. He is exceptionally professional, not only he solved the problem with hard work, but also he gave me some pointers how to prevent the issue happen too soon. I also asked him few questions about other drains issues around my property. He enthusiastically and patiently answered all my questions.  R.J.  is a hard find honest and sincere plumber. I will for sure go for western rooter and plumbing for my future tasks.  our community need good business like this.  And we should continue to support them so they can be even better and happier.
Nathan T.
Nathan T.
5/21/2015
These guys must be doing well because they sure didn't want my business. After reading many positive yelp reviews, I called them up, explained my issue and said that I wanted to have my home owners insurance cover to costs.  The girl who took my call repeatedly mentioned that they don't deal with insurance companies and that they needed to get paid immediately after the work was done. So then I asked if I could get someone to come out and give me an estimate. She said yes, but we are going to charge you for it. I immediately called another company who will send someone out in the morning for a free estimate.
Linda N.
Linda N.
08/08/2011 12:00:00 SA
We have used Western Rooter, they have great communication, are reliable, have fair pricing and do great work.  Best of all they are very professional and friendly.  They also don't shy away from difficult tasks.  We highly recommend Western Rooter for all your plumbing needs!!
Grace R.
Grace R.
6/30/2019
Great service.
My water heater tank broke around 1:00 am. I called western rooter's 24 hours hot line, the representative was able to help me to stop the running water and scheduled me an early appointment. Joshua arrived at 9:00 am, he worked till 9:30 pm to install 2 water heaters (one tank less and one regular).  He was very courteous and professional. We were very thankful that he stayed late to finish the job.
We had used this company many times, and were very satisfied with their service. We are very happy to  find a company that we can trust.
Alisha M.
Alisha M.
9/18/2016
What can I say? Plumbing problems are the worst. I had a young plumber from this company come out and if I may say, I wasn't too sure about him. He was so confident and knowledgeable about my plumbing needs. He went above and beyond to explain how he would perform the task. At the end of him explaining things, I'd figure i should just do the job and save some money since he explained it so good... lol.  It's hard to find honest plumbers, but when you find one, it's best to keep them. Thank you Daniel R.
Dannie A.
Dannie A.
05/04/2017 12:00:00 SA
Had a main line back up and called for service.

Isaiar showed up on time and was supper friendly. As I contractor myself, I sure liked a friendly guy, that didn't try to sell me stuff I don't need. Will definitely recommend then in the future.

I have always said in the service business there are no secrets: Just do what you say your going to do, when you say you are going to do it, for what you said you will do it for, and you will be successful!!

P.S.
The hydro jetter worked awesome.
Lea S.
Lea S.
8/14/2022
We had some old leaking faucets. Tony from Western Rooter came to our home and was very friendly and knowledgeable. He fixed everything and was super clean.  We will definitely be using Western Rooter for our plumbing needs.
Richard L.
Richard L.
09/04/2021 12:00:00 SA
Great service!  Came right away, cleaned out my main line on a weekend.
Mark R.
Mark R.
1/23/2023
I called last minute in the morning with a toilet back up issue and they were able to send out a team within 2 hours. They quickly determined the area of the clog in the mainline and used the snake/auger to cut through and get the water flowing. Price was fair and would recommend.
Elizabeth J.
Elizabeth J.
09/04/2016 12:00:00 SA
We had Daniel  (Rosas) investigate our non-flushing toilet-which he diagnosed as having blocked jets since it was old..... he bought and replaced the toilet next day so a quick response!
He encountered a difficulty with non matching screws as a consequence of the age of the original fittings but eventually managed to make them fit by sawing off the extra half inch!
Problem solved!

My husband managed to finish the job by sticking on the 'knobs' which covered the screws later that day As usual western Rooters provide excellent service. We have had to call them out many times to clear the drains as tree roots are frequently blocking the pipes. We have always found them to be speedy, efficient, friendly and professional.
Preston H.
Preston H.
2/18/2023
Manny, the general manager, came to my home and assessed my plumbing issues and in a step.by step.fashion, walked me through through what causes the problem and how the technician will complete the work.
Laura D.
Laura D.
02/03/2021 12:00:00 SA
I have used these guys three times now and I have been very happy. They come during the scheduled time and they're very professional. Richie O. did a great job fixing my toilet and draining my water heater Thank you!
Scott Y.
Scott Y.
3/28/2015
I had area drain problems since I bought my house.  I had 6 different plumbers that tried fixing my drains. They used snakes to hydrojets but the drains were completely blocked.  I decided to call one more plumbing company before giving up.  Fortunately, I called Western Rooter.  They sent the Ruebens (Sr. and Jr.).  They were able to take out the roots within 3 hours.  Also, they come back the next day to install some cleanouts.  They were professional and they were very skilled.  I got to learn a lot about drains watching the different plumbers and by far, the Ruebens were in another league.  I wished I started with Western Rooter from the beginning.  Their fees were very reasonable.  Thank you Super Rueben!
Forrest Y.
Forrest Y.
09/10/2015 12:00:00 SA
We were getting FIOS installed in the attic and the installer noticed a strong gas smell up there. The gas company came out and verified that there was a large leak from a pipe that was inadequately or improperly sealed on installation of our tankless water heater and shut off the gas and put a lock on the meter. We had another highly reviewed company come out that afternoon and they quoted me $325.35 just to locate the leak, which seemed unnecessary since the gas company had already located it, but they stated that they needed to independently find the leak due to liability issues. They also quote a rate of $500-$800 to repair the leak based on how many inches of pipe needed to be repaired, so I was looking at about a $800 job in the best case.  Although having the gas shut off was a big issue, $800 is an even bigger one so I contacted Western Rooter and they were able to send someone out 4 hours later (I think his name was Mike?). He actually listened to the gas company's findings, inspected the pipe and agreed with them. He took out the pipe, cleaned, resealed and reinstalled it using correct plumbing methods and was in and out in 2 hrs at $90/hr. $180 is much preferable to $800!
Amanda B.
Amanda B.
9/16/2021
Our showers started clogging, husband snaked it and it seemed to get worse, and right before the holiday weekend.  We called Western Rooter Friday morning and they were at house within hours of calling.  The found a major clog and started digging to clear the clog and install a clean out line, by Saturday at noon they were done.  Kept us up to date with everything they were doing and were very professional.  Would definitely call them again for any plumbing needs.
Ronnie S.
Ronnie S.
08/02/2016 12:00:00 SA
this review goes for justin & omar, extremely professional and honest.

we had a big time leak, it was pretty much raining in our dining room and kitchen, justin wouldnt leave until he diagnosed the problem.

appreciate it omar and justin from western rooters total pros !!!
Greg H.
Greg H.
6/23/2022
Had a drain clogged in my kitchen and was able to book an appointment right away. Technician (Albert) came out, diagnosed the issue, and fixed it so the problem wouldn't come back in future. He explained exactly what he was going to do and went straight to it! I've used Western Rooter for years and they've been consistently fantastic to work with. Great value, great quality, great people.
Bert J.
Bert J.
08/11/2021 12:00:00 SA
My realtor recommended Western Rooter & Plumbing. I'm glad he did.

They came fully prepared to check my sewer line and discovered some pipe breakage from invasive tree roots. Mark, George and Omar explained the issues and show me video to make an informed decision.

They fixed the sewer line at a reasonable cost. I'm very happy with their work.
L C.
L C.
08/11/2020 12:00:00 SA
I had an excellent experience working with Daniel W. who is very efficient,  courteous, professional and thorough. He installs our whole house filters, explaining everything he did before and after work was done. I can't say enough good things about Daniel, and will use Western Rooter again for my plumbing.I would definitely recommend this company!
Jay M.
Jay M.
12/26/2015
Yelp Karma. I wrote a review regarding my disappointing experience with another plumber, so I'm providing a glowing review of Western Rooter. They gave me an appointment on a busy Saturday after Christmas, their plumber, Syed, showed up during the appointment window. he unclogged our drain quickly and professionally. Great service!
M. S.
M. S.
09/01/2016 12:00:00 SA
Vinny came to our house to check our kitchen faucet because it had very low pressure. He was extremely courtesy and professional. Diagnosed the issue promptly and explained the issue very throughly to me and my mother. He took apart the sink and worked his plumbing magic, when he was done it felt like we had a brand new faucet. I am going to recommend Vinny to all my friends now. Thank you Western Rooter :)
Debbie W.
Debbie W.
03/04/2016 12:00:00 SA
WOW! Actually my Homeowner's Association chose Western Rooter and Plumbing for a second opinion on a large plumbing job.When the gentleman arrived for the appointment (Mike), he was right on time, clean, courteous and very knowledgeable and capable. I certainly hope my Homeowner's Association agrees with his bid/estimate for the job. They seem like the kind of company that I'd like to do business with.
Daniel W.
Daniel W.
11/26/2019
Western Rooter Plumbing Company is the best full service plumbing company around!
Large and small jobs they can handle it!
The family owned and operated company really makes me feel like I am part of the family!
They communicate about goals and options so well! The lack of pressure and great positive people really make calling a plumber or being a plumber a rewarding and satisfying thing!
Much love for Western Rooter!
I hope to share the love they have shared with me, with all of our current and future friends!
Brianne E.
Brianne E.
6/16/2011
We have a very old house and have called quite a few different plumbing companies over the years but these guys are the best! They came out right away and fixed both my faucets and some other drain issues we were having. He didn't have all the right parts for the faucets, but it didn't take long for him to run and get them. I would absolutely call them again!!
R E R.
R E R.
6/14/2021
I called Western Rooter yesterday for a backed up kitchen line and to snake a main line clean out.  I quickly received a call back that same Sunday and scheduled something for the next day.  

They sent out their plumber Mark Fields who called during the service window to let me know he was on his way and showed up shortly after.  Mark did a great job giving an honest assessment and worked dilligently until the tasks were complete.  He was conscientious in making affordable recommendations  and proceeding without automatically skipping to more costly alternatives like other large Rooter companies are prone to do.  

I've used Western Rooter numerous times over the years and would readily recommend them to my family and friends.  Mark is an outstanding plumber who is indicative of the kind of service I've come to know and expect whenever I call for service!
Duy N.
Duy N.
2/27/2017
Tony Bernal came out and did a wonderful job fixing our water leak and showed me how to do it next time.  He was friendly and informative.  This is my second time using them and it's been a pleasure having them do the job.
Viki W.
Viki W.
07/06/2023 12:00:00 SA
We had water pouring out from our irrigation pipes underground . We called Western Rooter, they were very responsive. Two plumbers came out within the hour and found the shut off for the sprinklers. Unfortunately, they don't work on irrigation systems, but were very kind to shut off the stuck valve to stop the flooding. They didn't charge us. The plumbers we're very professional as well as polite. I thank them and will make them my first call for any future plumbing needs.
Dustin S.
Dustin S.
07/03/2022 12:00:00 SA
Very kind, prompt and they actually honor their price and don't try to stick in a bunch of extra charges. Definitely appreciate their integrity.

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