VanGo Rooter

First, the good.  Darrell is here right now and he is professional and courteous. He identified the leak problem in one of our bathrooms within 5 minutes.

Now, the bad.  I don't know how these plumbing companies get so many good reviews on Yelp, except that people are willing to pay $$$ more than they should.  Or, maybe they are 1st time home owners and don't know any better. I first contacted them through Yelp and they got back to me immediately to set up an appointment.

Day of appointment - No show.  I message them and they immediately start calling and messaging me.  I couldn't do the appointment at the times they wanted later that day and let them know it. We set up another appointment.

Second appointment - I get a call an hour before the end of the window when were supposed to show.  Their pipe camera was broken and they asked to reschedule.  I explained that this was a huge pain and ate up another day of waiting around.  No apology, no offer in price reduction, nothing.

Third day.(same window 9 am- 11 am)  I get a call at 10:24 letting me know that the camera is not ready and they won't be here til the afternoon.  Door bell rings at 2:25 and Darrell is here. He identifies the first problem.  Needs two new faucets, supply lines and angle stops.  $815 is the estimate WITHOUT parts, which I would need to buy myself at Lowes. Then, he takes a look at our second bathroom.  The quote I get to have a camera down the pipe is $325.  That is just the cost of running the camera. I didn't even ask for an estimate on the rest of the work that would be needed for that bathroom.

The big picture- If you have only one bathroom and/or an emergency, any plumbing company is going to rake you for $$$.  We have 3 bathrooms, so we are not in that situation.  This company is no different than any of the other big plumbers in the area (meaning that they charge too much) except that they respond to your Yelp message immediately.  Now, I understand that everybody needs to make a living and I don't fault them for that.  However, that doesn't mean that I have to overpay either.  And to be fair, Darrell did contact the boss after I complained and he agreed to lower the price to $593 from $815.  No thanks.

My next step is to call my buddy who knows a guy.  He does quality work at a fair price, but on his own time-line.

If I could hire Darrell as a side job then I would, but I am not going to pay that much for the installation of two new faucets.  My advice to Darrell is to leave VanGo and start doing jobs for a fair price.  I know I would hire him!

This time around John gets our 5 Stars!!! John has serviced pur plumbing needs for 2 years now (that's because I ask for him).  John is professional, very thorough, kind and does a wonderful job.  The reason why we haven't called any other plumbing company since we moved out to Sacramento.  Always great doing business with these guys.  Thank John!!!

I was very impressed with VanGo services. The price was competitive and they offer Saturday-Sunday service for no extra charge. Yes you read that right. I was lucky enough to get Eddie who was very professional, pleasant and patient. He made sure the job was done right. Folks, you can't go wrong here. I'm serious, give VanGo Rooter a go and you will not be disappointed.

Services received Saturday 11/11/17

Our Kitchen Sink backed up late Saturday night.  The next day (Sunday) was our anniversary & we had planned a nice dinner at home.  Called VanGo Rooter Sunday morning & they responded within their 2pm - 4pm window with Arvy.  Arvy was a delight.  Very personable, very customer focused, very efficient, and very honest and straightforward.  Despite being confronted with an unforeseen circumstance that might have caused others to leave the job, he went the extra mile to make it work.  After snaking out the clog, he also recommended Hydro-jeting due to the long term build up of greasy sludge in the pipes.  At no time did we feel like he was trying to sell us something we didn't need.  We are glad we did it (saw a fair amount of that sludge).  By the time he left, every thing was running free and clear, the price was very fair and reasonable compared to many others who don't offer the same level of service, and we had a one year warranty from a reputable company.  We are very glad to have discovered VanGo Rooter.  They are now our plumber of choice.

The workers were courteous, professional & looked beyond the obvious to find out exactly what was clogging my pipes. They were able to repair in 1 day & show me how to avoid the problem in the future.

This afternoon all my drains became clogged with sludge backing up in my tub and shower. My daughter called VanGo Rooter and within a couple of hours two young men arrived and cleared the drain. They were courteous and helpful. Unfortunately due to a broken connector to the sewer pipe (mobile park's responsibility) the problem arose again the same afternoon. I put in a call to VanGo's office and within an hour one of the young men was back fixing the problem until the park manager could have the connector replaced. In the past dealing with other plumbers I have had to wait days for a service call. I am very impressed with VanGo Rooter and wouldn't hesitate to call them again.

This was our second time calling VanGo Rooter. Steven came out the first time and replaced our water heater and was awesome. I called the company on this Labor Day weekend after a toilet flooded the bathroom and no amount of plunging helped. I tried 3 times and no response. So, I called Steven as we had his card. He was ill and could not come.  I just explained the situation and said I would call someone else. Our daughter was just about to leave to go buy a toilet auger when I got a call from VanGo Rooter and the lady said Steven had called them and she asked what our issues were and said someone could be out in a few hours. I can't believe a company would call me to help.  Awesome! Robert was here wearing a mask in that time frame and fixed the problem and we were thrilled. I highly recommend VanGo Rooter.

We had an emergency... shower backing up and the bathroom was flooded. Thinking maybe it was a clog somewhere and seeing as how it was Saturday I called vango and they sent someone out Saturday night. Without trying to assess the problem first, he snaked the clean out. That didnt do anything so he snaked the shower drain. That didn't do anything so he stated we had to hydrojet it and he left. At least he didn't charge us. But it was a waste of time. And I have since talked to two more plumbers who were confused as to why he tried to fix it this way. He didn't send a camera in or try anything else. I don't recommend them at all.

Duane and his crew are the BEST plumbers in town! I had a major incident the day before 4th of July. They came out the same day and fixed everything. After, I thought I heard some leaking, and they came out two times, just to double check everything and provide me with reassurance. They are very knowledgeable, highly professional and have reasonable pricing. I would call the guys first, if you need a plumbing job done. Highly recommend them!!

My experience with VanGo Rooter couldn't have been worse! VanGo needs to take responsibility and train their plumbers before sending them on a job. I called to have our water softener removed -a easy routine request. You take out the unit contact the main, weld, done.
The guy was polite gave me the quote and said it would take an hour. Well Conrad didn't know you needed to contact the pipes and capped them individually.  8 hours later it's 10pm (I called VanGo at 8pm telling them I was concerned Conrad didn't know what he was doing and requested they send help. They reassured me he had 7 years experience and did nothing!) there is a huge hole in the wall, he is cutting pipes, the fire alarms are going off, water is leaking everywhere! He suddenly runs out of the house and drives away. Leaving a mess, his tools, doesn't say bye and leaves a FAMILY OF 4 WITH NO WATER IN A HEAT WAVE!
Luckily I was able to find an other plumber to fix the damage. Vango did offer to try and fix it but after I'd asked for help when I had a bad feeling the night before I couldn't trust them again. Now we are waiting the wall to dry out so we can patch it. And my refund from my yelp voucher.
Don't believe the 5 star reviews and make the same mistake I did.

Great! Out of the three I called they were the first to pick up and schedule me. Also arrived on time, very friendly and professional. Good price.

VanGo Rooter was amazing! They are friendly, professional, quick, and knowledgeable.
Unfortunately, I had a frustrating experience with a plumbing service on Tuesday(they did not correct the issue as well as would not call me back). After contacting our home insurance they stated that the company reported we needed a new toilet(Wednesday) smh. I knew that this was not correct. After requesting a second opinion, they stated they couldn't get a second opinion out until the following week on Monday.

After this I decided to find a company on my own(Thursday).
Then my stress less experience began with VanGo.
They called me back with 5 minutes, and were in our home within the hour to give us a free estimate.
They fixed the backed up toilet within 10 minutes(if that), the same day, for a great price!
I will NEVER go to anyone else for our plumbing issues!
Thank you VanGo!

i have a 2bd 1ba and the lines were clogged up and called 10 or more plumbing companies who claimed 24/7 service but all said i have to wait til 10am, except vango who had their guy Conrad call me in 30 min to tell me he can make it in an hr or so, came in and in less than an hr it was all done and i was able to use my only bathroom. Conrad was great and professional and accpeted the coupon they have on yelp, and all of this was on a sunday night.

We looked at four different plumbing companies for estimates to help us with a bathroom remodel. VanGo was by far the best. Not only in price but in their prompt response to our project. Eddie was fabulous. Was able to complete the project even though it was rather difficult and involved. One other company tried to tell us it couldn't be done, one never responded and one charged us just for an estimate.
We are so happy with the results and the great work done by Eddie. Not only that he was very professional, friendly and helpful in giving us advice for other aspects of out project.
We will definitely be using VanGo for all future plumbing project. Highly recommend this company!!

Should have contacted this company first! Wow great prompt last minute emergency service on a Saturday afternoon. Duane excellent job getting your guy Steven out here. Very professional and was able to resolve our plumbing issue quickly. Other companies couldn't get here until next week. Thank You!

I called same day and they were able to dispatch someone to check out our clog within 90 minutes. No charge for the visit and assessment. Quoted $175 for a snake drain.

Ultimately did not make the choice to work with them, but with their reliability, ability to respond very rapidly, great communication and value, would definitely work with them in the future if the circumstances are right.

Overall very glad I called them and now know that they are an excellent company to work with.

Vango rooter was excellent.. had our main water pipe burst while we were out and got home to water all over the front yard. We called them and Eddie was excellent came here within an hour even though it was super late.. We got a quote and he was here first thing next day.. which is very hard to get someone out next day.. Eddie did an excellent job fixed our main water pipe line and gave us a very reasonable price.. any plumbing issue I would definitely recommend Eddie...

Great service. Darrel was fantastic to work with!!!

VanGo Rooter was very responsive and did a great job. Michael was friendly, called prior to arriving, and arrived with a mask on. He fixed the issues with our drains, and even cleaned up the floor afterward. I've had a lot of bad experiences with plumbers, but I will definitely call Michael if I have any future needs.

I needed help with a clog in my kitchen line and Eddie was great, he was very efficient, excellent at problem-solving, and professional. This work was worth it as it saved me lots of effort.

I've been having issues with my toilet not flushing properly for quite some time. Last night, I spoke with Eddie who originally quoted me nearly $300 to fix the issue. Got a call this morning and spoke to Dweit and he offered to send someone out for another free estimate. About an hour later Adam arrived and saved the day!! He fixed my toilet in NO time and saved me close to $200!! Adam I can't  thank you enough for your service. Adam was professional and very knowledgeable!! I am so glad I found VanGo!!!

I was able to get my repair completed in under an hour. Steven snaked my drain quickly. They provide a 30 day guarantee for all repairs. Highly recommend.

Great service. It took less than 2 hours for a technician to show up after the initial call. Eddie was professional and very courteous. It was a quick pipe unclogging job and a job well done.

VanGo Rooter was outstanding. They are the only company that didn't charge a dispatch fee to inspect the issue I was having with a leaky sink pipe. They came out SAME DAY, quickly identified the problem and were done in half an hour. The charge was a flat rate, which I was anticipating, and Eddie was awesome. I would call them again for plumbing needs in the future!

Conrad arrived within an hour of making a service call. He assessed the condition of my garbage disposal, but was unable to fix it as is. He offered price and options to replace disposal. I found him to be knowledgeable, honest, and pleasant. I wasn't charged for him to come out for what amounted to a consultation. Other places charge just to show up. Should I elect to replace my garbage disposal, I certainly will give VanGo a call.

Had to call them twice on late weekend nights for my business. I woke the service guy, Evan, up, but he was there in less than 40  minutes. He was friendly, personable and professional. Did a great job! VanGo was the only one of 8 24 hour service plumbers that I called that actually came out. The others either didn't answer the phone, or offered to come out the following morning.

Best service in town! We have used this company 3 times so far and Paul was the best. He was efficient and did a great job. He even cleaned up after himself. I would refer this company to anyone! The best in the Bay Area!!

My main line got clogged,  and I couldn't use my shower or the toilet overflowed onto the floor.  If I used the toilet,  raw sewage filled my bathtub.  My home warranty company felt it was acceptable for me to wait from December 23, the day I reported it,  until January 2nd, the first available date to repair.  **This is my only bathroom.**  The clog happened right before Christmas so it was nearly impossible to get anyone at the warranty company to help me.  Eventually, on Dec 28, I reached someone with a brain at the warranty company and was given outside authorization to use an emergency plumber. I did a Yelp search for 24 hr plumbers, found VanGo, and called.  They answered right away,  I explained my situation,  and she apologized that it would be 3 hours before she could get a tech to my house.  I couldn't believe my ears!  I've had no toilet or shower for 5 days now,  so 3 hours was nothing to me.  Eddie came out,  was so very nice and polite,  and explained everything.  He answered every question and worked with my home warranty company on authorizations for the work so I can get reimbursed properly.  He got the problem fixed relatively quickly and was happy to have helped me out.
Thank you so much for making this a Happy New Year!  Bravo!

Just got yelp and needed a plumber.  These guys got good reviews.  Called Sunday afternoon about a blocked sink.  Again three hours later, giving same details all over again to the answering service.  24 hours later the company still hasn't called.  Not sure if this bad review applies to just Van Go (Van No Go?) or the rating system itself.

Called Vango up when we noticed that my parent's side faucet was leaking. They sent over Eddie in a timely manner and he had the faucet fixed in no time. He was courteous and professional. Will definitely use them again.

VanGo Rooter did some pipe repairs for me. They have great customer service & were quick to respond. They recommended a new copper valve & repaired two separate leaks to my water main. The problem is that I had 2 additional leaks & needed some concrete removed & they charge ~$125/hour so I got someone else to repair the other leaks.

The company is new to the area so they do actually price match if you receive lower quotes, which was nice. They originally did try to up sell & quote high, but in the end, will work with you on the price.

Staff is knowledgeable & friendly over all. They offer a 1 year warranty on their work as well.

On July 8, 2023. I sent the request through Yelp to get bids on replacing a toilet with a brand-new dual-flush toilet. VanGo router was one of the first to respond. We had a misunderstanding about when they would arrive at my home to provide an estimate, and I was left waiting, but it was resolved rather quickly.

The technician that arrived was a young man who appeared inexperienced in doing estimates. I had already received several estimates from other plumbing companies, which were very complete. Initially, his estimate was reasonable. Then I asked him how much he would charge me for picking up the toilet from the hardware store. His response was $200, and informed me that that would be an hour's work.

Several other companies had given me an estimate of $45-$50 to pick up the toilet from the store. I also know from experience it doesn't take an hour to pick up a part from the store. This put his bid above every other estimate. It was very obvious to me, judging by his body language and response, he needed training in providing a work estimate. I gave the job to another company who completed the work the same day and charged me $45 to pick up the part for the job.

At 9:30 at night I had a non emergency leak. While other companies were wanting me to wait as long as 7 days to be seen, Eddie and Adam came out the very next morning and fixed my leak in a very short period of time. They were super respectful of our sleeping baby and worked quietly. Great job guys, thanks!!!

I've used Vango Rooter multiple times. The techs have always been super helpful and responsive.  Steve and Eddie have good communication and lots of knowledge.

Big kiddos to Miracle, Alex and Paul for always going above and beyond to help resolve any issues and schedule appointments quickly.  Thanks for all your help!!

Soooo happy with the quick response & professionalism
Eddie brought to our problems
We had no hot water & 2 days later we had a leak in our ceiling .These were 2 separate issues.
After having to replace our hot water heater 2 days later Eddie was up in our HOT attic welding a broken water pipe.
I could not have asked for a better experience.
You get what you pay for with this Co.
Although not cheap .....
I feel no worries in the job he performed
Ask for Eddie

I've used VanGo Rooter twice now. Both times they've exceeded my expectation. They were very professional, prompt and polite. Duane and Conrad were very helpful and explained in detail every step and kept me informed. I would highly recommend this company. Thank you so much for your help!

Elena Santos
Elk Grove, CA

They provide very good estimate and finished the job using the latest technology. I am very satisfied with the professional service they provided.

We had our whole home repiped from the old galvanized pipes from over 50 years ago to brand new copper pipes.  Eddie and his team spent over 10 hours at our house mostly in the crawl space doing an amazing job.  They made sure to inspect everything before they called the job done.  And the price they gave us was far better than the 2 other bids I received for the job.  Thank you again.  I will definitely hire them for any future plumbing needs.

Excellent service for reasonable price.  When I came home from a trip my yard was flooded and water going down the gutter.  I had a main line break from a tree root.  To make matters worse, it was Thanksgiving weekend and I couldn't get the repair done for days from other companies.  The water turned off for days or high water bill.  Not a good choice to have to make.  VanGo came out after dark and gave me a very affordable bid AND, get this, worked on the line that night for no extra cost.  The job was finished early the next morning.  They really helped me out.  I will remember this company for future jobs, for sure.  Oh and BTW, the plumber could not finish the job that night because he needed parts but finished the next morning that should have been his day off. That is pure devotion.  Also, through this whole process, his CAN-DO attitude was highly positive. I was lucky to find this company.  Don't let the Rooter in their name fool you.  They do excellent plumbing too.

My pipe in my house was clogged, couldn't get anything to go down, the toilets were about to overflow my bathtub was backing up with the not so good stuff from the toilet. I called van go rooter after working with another Co. (who couldn't resolve the issue). Eddie came to the house and did a hydrojet to flush the pipe and right away I was able to flush and things started draining. He even went a step further to take a camera down the pipe to find out what the problem was and we found it, it was a root from a tree that had been removed. We marked the spot to have it replaced. I appreciate everything that Eddie has done for my family and for the plumbing in my house.

Amazing job installing 50 gallon gas water heater! Thank you for the timely response and great customer service! Very reasonably priced as well!

Really impressed with VanGo service! Darell was quick, professional, laid out likely causes for our problems and options to deal with them. He kept things clean, only bothered us when he absolutely had to, and made sure the problem was completely resolved before leaving us. Definitely 5 stars for Darrell!!

I want to say first this is one of the best plumbing company's that I have dealt with,and I have dealt with many being in real estate since 2004 in the Sacramento Area'' They arrived on time in uniform and were very professional, and polite'' I have been dealing with main line problems off and on for over a year'' Well to put it simply I am happy with the result of there work'' I cant recommend them enough''

Chip
Cal State Realty
Sacramento ,CA

The plumber came out with one other guy.  He was fast and got the job done.  After the last plumber came out 3 times.

Technician Eddie did a tremendous job of fixing out stopped up toilet. He ran the equipment from my driveway so as not to remove the commode. He was very personable and it was obvious that he was knowledgeable and was careful not to make a mess. Thank you, Eddie!

I would recommend VanGo Rooter to all of my family and friends. The work was done efficiently. I was very fortunate to get a appointment so quickly. Thank you, VanGo Rooter!

All I can say is WOW!  Very professional operation here.  Called them at 9am on a holiday weekend and they were here by Noon on the same day.  No plumber's crack on display from Evan and Angelo; they were straight up professionals.  They were clean and dressed in appropriate uniforms and ready to get to the problem.  They even insisted on wearing the cloth booties over their shoes upon entering our house.
    It seems someone in the house created a nasty clog in the kitchen sink.  It wasn't me (of course), but someone in the house was probably, carelessly, pouring bacon grease and potato peels in it...  Cauliflower or something, who knows.  It didn't take long to get it cleared though.  They ran a snake down the drain until the sink bubbled up and away went our problem in no time at all.  They cleaned up after themselves and left us with a working sink.  All is good again. 5 stars for a job and service well done!

Eddie is a fantastic plumber.  Talked me thru the whole process to fix the sewer issue. Explained and showed the cause.  And went above and beyond to make sure the problem was resolved.  I will use him again if needed!!!

I have never written a review but the service Darrel provided was so excellent that I wanted to let others know about this company. The company was responsive immediately to my phone call and I was set up with an appointment. Karen, the person taking the call, was helpful and made sure I was kept up to date on the arrival time. Darrel was professional and was able to complete the work in a short time. There was a glitch with the Yelp coupon but the company took the responsibility upon itself to make it right even though I told them I would pay the full price and get it settled later. I could not have asked for a better experience especially when things go awry. I will definitely use VanGo Rooter again and again

The tech was very knowledgeable and gave me imperative information.

Of the five companies I called VanGo was the only company that responded immediately. Eddie arrived earlier than expected. He was very professional and resolved the issue quickly. He even cleaned up and took away the garbage associated with my clog. I will definitely call this company in the future.

When i needed a plummer i called them and they had a plummer out quickly. Darrel was awsome. He knew exaclty what was going on with our clogged  toilet and tub. With in 45 mintues of his arrival, the job was finished.  

VanGo, was the only plumming company that called me back with a plummer in routie to my home. I highly recommend them and especially Darryl.

Our commercial property was in a pinch and needed a plumber same day. After calling over 10 different plumbers and being told no to availability in the next 24 hours VanGo Rooter came through and saved the day. I highly recommend this company to anyone who needs any form of plumbing services and is looking for excellent customer service and unbeatable pricing!! Thanks again to the team in Sacramento!