The Rooter Company

We had a main drain backup recently in the afternoon. We couldn't use any of the bathrooms and we were freaking out. The Rooter company was the only one who came and got us up and running temporarily that night. They installed a new clean out and re-lined our drain with perma-liner the next day. A few months earlier, we got warning signs of our drain problem and I collected a few quotes. A piece of advice - don't ignore the signs, take care of it as soon as you can. So when Mark quoted me that night, his quote was similar to the ones I received months earlier. Mark and his team did a great job and took care of our emergency at a very fair price. I highly recommend them for anything plumbing related. Thanks again Mark, to you and your team!

Mark came out to jet an outdoor drain that was blocked due to roots and garden debris, flooding my patio. They were very clear, friendly, and took their time to answer my questions despite the pouring rain. The service was completed in a timely manner and I absolutely recommend you give them a shot for your plumbing needs!

I do not usually post reviews but is the least I can do for how great Mark has been. We had another plumber (a big company) come and said they would need to come in another few days to fix our main line that was backed up due to how long the job would be. I called Rooter company and Mark fixed the issue within 45 minutes of arriving. Mark is incredibly knowledgeable and knows everything about plumbing. This is our second time and just had our disposal replaced along with a snaked bathroom line. Thanks again Mark!

Mark and his teach came out and dug up a bad leak I had in my front yard. My roots were growing into my sewer line and also causing a back up. Thank God for the rooter company! I highly recommend them!

Mark responded quickly and came out right away. Was honest about pricing and the work that needed to be done. Very polite and friendly. Highly recommend.

Excellent service by Mark. He is a great worker! completely professional and we will always call The Rooter Company back. He relieved our stress from a stressful flooding situation and replaced the copper plumbing with new technology and helped us select a hard water softener.
We will plan any repairs personally with them !

Thank you for the amazing service.

Mark Fields was the one who my landlord found to descale our sewer line. The previous plumber we had called to unclog the pipes quoted us $8-11k (?!) Mark did it for us for less than $1k. He also let us know that he would be a little later than planned, which I appreciated because no one else did that during the whole ordeal :') professional, transparent and friendly, I had no complaints and will call him if we have any plumbing needs in the future as well

Wow! What a great find.  We had a sewer backup on Sunday afternoon, Labor Day Weekend.  The Rooter Company sent Lukas McCarthy out within 2hrs.  Complete professional, knowledgeable, patient and thorough.  Have all the equipment clean and working in perfect order. Very reasonable price.  This is how businesses used to be run.  Turned a problem into a great experience.  Thank you.

Called out The Rooter company for a sewage line replacement and it cost a fraction, less than a third, of what I was quoted from a larger company. Mark and his crew were very helpful, kind, knowledgeable and absolutely were the right choice for the job.

I had a backed up drain pipe from an upstairs bathroom. I reached out to Yelp for quotes to snake the drain. The Rooter Company responded with a low quote and said they could come out quickly (which was valuable to me). Danny came out and was very nice. He went to work immediately. He scoped the drain first and found the blockage, then sent the hydro jet down the pipe. He cleared the drain and showed me on the camera all of issues with my pipe. He was straightforward on his recommendation to replace my very old cast iron drain pipe, but wasn't pushy on the sale. It needs to be done, but he understood that those expensive decisions take time to think about.

The drain clogged up again 2 days later. Danny came out again to clear it but reiterated that this will keep happening unless we eventually replace the pipe.

The professionalism of the company gets the 5 star review. The price was higher than quoted, but I knew once the scope and jetter were used I would be paying more. For my project, I needed the scope so I appreciated it.

I wouldn't hesitate to call the Rooter Company again.

Unfortunately my experience with The Rooter Company wasn't ideal.  I want to note from the outset, however, that to Mark's credit he offered to make up for things by charging for only one unclogged shower yet perform service on two.  His willingness to own the mistake and to make that gracious offer led me to give 3 stars.  

What happened?  Here's the chronology of events:

- 9/1 I requested a quote for unclogging a shower drain on Yelp
- I rec'd an immediate std response saying that they'd like to serve me and I should call to make an appt
- A little frustrating b/c I just wanted a quote, which is the way Yelp is set up
- I sent another Yelp msg again asking for a quote, which I received
- I replied that the quote was reasonable and that I'd like to schedule an appointment
- Mark said he could take care of it on 9/5.  But he didn't give any time window.
- I had to call him at noon on 9/5 to get a time window of 1-3 for that day. He said Lucas was already in my area and would come over after his current job.
- 4:00 rolled around and no Lucas, no call, no text, no Yelp msg.  
- So I sent Mark a text asking when Lucas would get here.
- Mark replied that an emergency had come up and asked me if tomorrow would be better
- I replied that obviously tomorrow wasn't better for me
- Mark then called me to apologize and he offered to unclogged both of our showers for the price of one.
- I told Mark that I appreciated his apology and his offer to charge for only one shower.  But I told him that I'd decided to go with a different company (one that I felt confident in there showing up to do the job as planned).

Based on all of Mark's glowing reviews I have no reason to doubt that he and his guys do great work.  But as is often the case, communication with clients could be better.

I wish Mark and his company continued success and his customers improved communications as a result of this feedback.

Had a plumbing emergency right before Christmas.  Had to get a plumber to come and snake my line.  He only cleared part of it and recommended some additional work.  Because it was the holidays (Dec 23rd), he charged me holiday rates.
I decided to get some additional quotes as the work the first plumber suggested seemed really high.  I sent a quote request on Yelp and Mark from the Rooter Company responded right away.  It was late but he was in the area and came to take a look at our issue.  He diagnosed the actual problem right away and suggested some longer term solutions.
We decided to go with the Rooter Company for the work.  Mark worked with our budget and absolutely maximized it.  He even credited the work he did on the 24th and the day of the major work he took care of additional things we needed.  We basically got 5 different services/work for slightly above the price that the first guy was quoting me for 1 thing.
I can't recommend these guys enough.  We will continue to rock with The Rooter Company for any future needs we have.

Great company. Very responsive and knowledgeable. Had an emergency and they were out within the next few hours. Will definitely consider in the future.

I have no words to express my deepest appreciation for Mark. He cleaned our clogged toilet and installed the new one in no time at all. Most professional service I have encountered in a long time. The Rooter Company is blessed to have an employee of such grace and character. I highly recommend him. Thank you so much and wish you continued success with your business!

I called Mark late morning a couple of days ago and he and Luke showed up later that day.  They were able to figure out what was wrong with the mess the previous guy had left behind.
They redid the connections and added new parts.
Mark and Luke are very experienced and know what the are doing, the best part is that they do it with a snipe while being very professional.
I am very happy with my new sink and my dishwasher works properly now.
I very highly recommend the Rooter Company for your plumbing needs.  You won't find a more honest, reasonable plumbing company around.

The most AFFORDABLE & PROFESSIONAL!! I knew my son clogged my toilet with something but didn't know what! He was able to unclog it & found a FORK! lol Thank YOU!!!

Very reliable and the best deal you can find. I appreciate the transparency and the willingness to work with our budget. 10/10 will call them again for any plumbing problems.

I am very happy with the service I received. The folks at the rooter company were fair reliable and gave me options. They build trust in their clients.

Let me start of by saying that I'm extremely ecstatic with the level of service this company provided.

We were unsure who to call and kinda of timid calling plumbers over. Mark and Daniel were so kind and pleasure talking to.

I had gotten home from work and put a load of laundry and ran the dishwasher and as soon as I start getting the kids ready for bed the bathtub wouldn't go down and all the water was stuck in the sinks and tub.

So I had a crazy root problem and this company came the same night, installed a clear out for my main drain and got us back to normal within a few hours.

The pricing was fair and the workmanship has great warranty. This guys deserve a raise.

I do appreciate you guys for inlighting our situation and bringing value to our home thank you The Rooter Company. !!

Mark and his team did an awesome job repiping my entire house, installing a tankless heater, filter and softener system. Mark is very responsive and knowledgable, and answered my calls and texts with questions in the evening and on weekends. Every single thing we needed done and had questions about, was finished quicker than we expected. Mark takes his customers and business very seriously!

I fully recommend The Rooter Company! My water heater started leaking and hissing the night before going out of town. Mark responded quickly to my message and came out the same night without a different rate. I had already cut power and water so he tried a bypass and when that failed he had to fully remove it from my home. All of that was still done for the flat rate he estimated. I was super impressed and have already referred others. I will no longer be using the major plumbing company for my area that I had previously used.

All I got to say is this company mean's business!
Quality and Professional American men !
Mark and his team did a great job at my house !
My house being just remodeled I was worried about it getting dirty. THE ROOTER COMPANY left my restroom cleaner then it was. Tapped there walks ways and washed down my drive way ( with there own pressure washer & water tank) .However my main line had roots and needed sewer restorations. The Rooters got her done !!
Any plumbing needs I'm calling them no hesitation!
Next time your in town beers on me boys cheers

After a week of failed attempts to unclog my kitchen sink I finally decided to let a professional handle it!  I was referred to Mark by a friend who recently had some issues and was very happy with his services. He responded right away and thankfully was able to show up the next day to take care of it, plus he gave me some great tips on how to avoid a problem like this in the future.

Our bathroom showers were backing up. After many attempts to locate the clog we were unsuccessful and knew we needed a professional. I used Yelp projects to get fast quotes. Mark with The Rooter Company responded quickly and was able to fit me in to his schedule for the next morning. He and a technician arrived at 9am. While it turned out the issue wasn't due to a clog he was able to quickly locate the issue and complete the repairs that morning. Mark has a great personality and professionalism. I highly recommend The Rooter Company.

Fast clean reliable . When we did need them they was there quickly take care of the problem and we got back to normal

I can't say enough good things about the experience I had with Mark and his team! We were dealing with a wall leak in our business, and they came to the rescue with lightning-fast service and exceptional professionalism.

From the moment we contacted them, it was evident that customer satisfaction is their top priority. Mark and his team arrived promptly, assessed the situation, and got to work right away. Their expertise and efficient approach were truly impressive, and they managed to fix the issue in record time.

Not only did they address the problem swiftly, but they also maintained a high level of quality in their work. The repairs were completed flawlessly, leaving no trace of the previous issue. The attention to detail and their commitment to doing the job right were truly commendable.

It's rare to find a team that combines speed, skill, and professionalism so seamlessly. We were back on track with minimal disruption to our business operations, all thanks to Team FLASH. I wholeheartedly recommend their services to anyone in need of reliable and efficient solutions. If you're looking for a team that delivers exceptional results, look no further!

Thank you, Mark and team, for your outstanding service. We'll definitely be turning to you for any future needs!

Danny is very professional and trustworthy. Completed the job perfectly and cleaned up afterwards. Genuinely good people, I highly recommend them. - Liberty

I would like to inform everybody looking for a new plumber throughout Orange County definitely try and give Mark a call for any second opinions or any projects that you may need. I had three quotes from different companies throughout Orange County and Mark was amongst the best priced best quality in best Service I could ever ask for.

My work involved was a sewer replacement. Every other plumber throughout Orange County was asking 15 to 20,000. Mark was able to cut that price in half. I can't think Rooter Company enough Mark and his team were the best got my project done late hours of the night.  Thanks again, Mark and team.

If I could give 10 stars, I would. Mark responded to my inquiry in minutes and was able to come clean our drains same day. Our garbage disposal was smelling terrible and one of our bathtubs wouldn't drain. Mark explained exactly what was needed and gave an extremely fair price with zero hassle. Can't recommend this company enough! We are customers for life.

Mark and his company did a great job on my outside main line leak. He is very respectful and knowledgeable and he gave a very accommodating price quote compared to the other companies, which was really appreciated since I retired from my full time job last year.
He responded quickly to my request and thoroughly checked out the situation as well as finding other potential issues in the future. He and his team finished the job that same afternoon after much digging and the very hot weather.
Mark is a great guy and it is just so refreshing to see such a fine attitude in a person that is sincere in wanting to help you out.

I would not hesitate to use or recommend Mark and his company in the future. He is now on my list for a go to person for plumbing.

A friend suggested I contact The Rooter Company for a backed up kitchen sink. I called about 2 pm. Mark arrived at 3:15 pm., he explained the sink plumbing had been improperly installed and would continue to cause problems. A previous plumber only cleared it. Mark re-plumbed for a reasonable fee. He is very knowledgeable, professional, honest, and does great work. I was completely satisfied with every aspect of my experience. I highly recommend the rooter company !

I really appreciate Mark and Daniel for their help and services! Very professional people and very effective machines they have! They know what the issue is and they get this fixed. Good people and good work. Highly recommend!

I was a bit suspicious of this company at first because 100% of their reviews were 5 stars and I very rarely see that.  I wondered if they scrubbed their profile of negative reviews somehow..but now I see they are just that good!  I called Mark after another plumber left me feeling less than confident about a huge project on the house I just bought.  I ended up getting four opinions on what my issue was and how to fix it and how much it would cost.  Mark made me feel the most confident and did he work for the best price.  He always showed up when he said he would and explained things in a way that helped me really understand what was going on in the maze of pipes running around my property.  He and is crew are friendly and respectful.  Will be keeping his number for all my future plumbing needs.

Very responsive and helpful with a quote.  I didn't go with them but they were very helpful and competitive in the quoting process.  Chose the other only because they responded first.

I am another happy customer. Mark is a true Christian. He quoted me the price on Yelp based on my description of the big plumbing project without even seeing it. It turned out the job was more complicated than he anticipated. However, he is a man of his words, kept his original price, and ate the loss to himself. The job was done fantastically. I cannot say enough to recommend him. I promise you will not regret if you hire him.

Really great service for a reasonable cost for our last plumbing emergency. Most recently thought we needed emergency service on the weekend - ended up not needing but super responsive and accommodating.

Service: Unclog drain
Just got my kitchen drain snaked by Mark from The Rooter Company. He was super polite and very helpful. He showed me the inside of the drain pipes with a drain camera, and he got the grease clog I had to pass my pipes very easily. The service was fast. I couldn't be happier with this house call!

Thank you Mark!

man, honestly the best , good people , good service , on time , wish i could give 10 stars, will def refer Mark to everyone i know ,

Go ahead. Call other plumbers. Get their inflated quotes. After you're done choking on your spit and deciding whether or not you can skip eating for a week or two so you can pay a plumber to fix your clogged sewer line, call the Rooter Company!

The Rooter Company is responsive, honest, and very thorough. Mark and his crew arrived at the time promised and were very courteous and friendly. The one thing you'll appreciate about Mark is not only his overall demeanor and character as a person but his honest approach and assessment of the pros and cons of each option. Save a little today but pay more down the road? Or bite the bullet and deal with the mess so you don't have to worry about it for a LONG time?  

In our case, since moving into our older home in 2016, we've had to deal with root intrusion in our main sewer line which is made out of clay. Either deal with hydro jetting every few years at about $500 a pop or bite the bullet and pay $10K to re-line the main line and not deal with root intrusion. Still, it's hard to stomach paying the $10K. Despite what other plumbers were quoting, Mark was willing to work with us and figure out a way to save us money and heartache. I won't provide the exact quote but let's just say Mark saved us A LOT of money! And more importantly, saved us needless worry down the road of our main line eventually collapsing and costing us upwards of around $40K+ in the future if the line collapsed due to a portion of the main line going out under our driveway and under a county street.

Thank you Mark and team for your exceptional service and for allowing me and my family to eat this week!

Such a great company! First off, I had an emergency leak that Mark was able to fix so quick!! The experience was so good, I knew I had a new plumber I could call for anything! We had him get and install the whole house water treatment system, and couldn't be happier!! Such a great experience! Highly recommend Mark and his services!

I'm pretty happy with this company. Called them on a Saturday morning for my moms sink that wouldn't drain. The lady who answers the phone is amazing and communication was great. They showed up within a few hours and fixed her problem. Was able to pay remotely which made it very convenient. My mom said they were clean and very professional. I will be using this company for all my plumbing needs in the future.

Mark, recently assisted me.. correction saved me. Thanks to Mark, I was able to save myself time and money. He quickly assessed the situation and was able to fix while teaching me how to avoid the problem should it happen again.

Mark set our appointment quickly. Bud came in knew exactly what was needed. He cut out old  1923 cast iron pipe like a surgeon and replaced with new ABS. ALL done in record time,
Quick, Clean and VERY professional. Major renovation soon, Guess who we're calling?

Thank you, Mark

I do not write reviews often, but in this case I am happy to do so.
The Rooter Company sent Daniel (Danny) to my home to clear (snake and Jet) a kitchen drain. I have had problems for years off and on with this drain. Danny explained that these conditions are chronic with drains due to grease, soap and food particles. While hydrojetting a drain may seem expensive, TRC was fairly priced and Danny was one of the most impressive people I have ever hired to work at my home. My background is in electrical utilities, construction, and home inspection. I know how important it is to provide well trained, polite and hard working employees. I highly recommend TRC - ask for Danny, you won't be disappointed.

Wayne B.
Yorba Linda

I had a leak inside my house late at night and needed service early in the morning. After calling several plumbing companies, Mark was the only plumber that reached out and called me back late at night. They came out early and on time the very next day.  Mark, Lucas and their team were very professional and helped answered all my questions that I had. Their service is fast and their customer service was outstanding! They resolve the leak within two days. They also have someone come in and fix the drywall if they made any openings. These guys are honest plumbers I would recommend this plumbing company to anyone who is currently looking for a plumber for their home.

Mark and his team were great! They repaired our water leak under the house sooner than expected. Thank you Mark! We definitely recommend the Rooter Company.

We were having issues with our plumbing constantly backing up after having contractors apply some quick fixes in the past. We called The Rooter Company and they came out same day to diagnose the actual problem and made time in their schedules to come back as soon as they could to fix it. While it wasn't as easy a fix as they originally thought, Mark and his team worked their magic to solve it within just a few hours. They were prompt, communicative, and really knew what they were doing. It's nice to have found a reliable plumbing company for all our future needs!

I recently requested service to unclog a bath tub and it was done efficiently.  Although I like this company hence my rating, they seem a little disorganized and communication with office and technicians are missing..

Love: Lucas was very professional, nice and presentable plumber and impeccably prompt and did clean work.  I will def be using them
Again for an outdoor plumbing project.  

Dislike: guy who answers phones is disorganized, tech wasn't told what he coming to do, wrong price charged and a lot of miscommunication and seems annoyed to even be answering the phone or he was napping.   Regardless, everyone needs something to improve on and if this is the only thing, wow!  Good job guys.

Hit you up all soon!

This is my go to plumber from now on. They are reasonable on their prices and they are very efficient and courteous. They did an excellent job replacing my gas line and valve.

Excellent service fully explained problems and solutions, i will definitely use this pluming company again and recommend it to my friends

I highly recommend The Rooter Company.  They are responsive, clean, friendly and efficient.  Most importantly they are honest!  They quoted a very competitive estimate and that is what I paid.  I will definitely be using them again for all my plumbing needs.

he Rooter Company made this whole process very simple. My initial phone call Mark answered and He took down some simple information and scheduled for the work at my house to be completed the next morning. He arrived right on time and ready to go. The drain for my washing machine was clogged and deteriorated and needed to be completely changed out the job was completed in about six hours for a very competitive price. The Rooter Company will be my first call for any and all plumbing needs from this point on.

Great service all around! My local go to for plumbing service. Mark is great! Thank you

We had a drain backup on New Year's Day! We thought we just needed it to be snaked! Within minutes Mark responded promptly and professionally to our request and was at our home in a flash! He put a camera through the drain and discovered a much bigger problem. Thankfully he was able to temporarily fix it till he could bring his crew the next day. They fixed the major problem and all is well now! They went above and beyond. Thank you Mark and Mario. I wish I knew the names of the rest of the guys to thank them as well.

5 star service!!! Mark was so kind to accommodate our schedule and come out a couple days earlier than planned so that our clog wouldn't cause an overflow! He was very responsive and professional. He did a great job with the service and sent a video of the pipe afterwards to show everything had been thoroughly cleaned out. His pricing is very reasonable, and he recommended a long term fix if we wanted to go that route. I would highly recommend this company!! Thank you, Mark!!

Thank you SO MUCH, Mark, for responding so quickly and immediately showing up to fix our leak. We were in crisis mode at 10 o'clock at night and you swooped in to save us. We're immensely grateful for your service and look forward to hiring you whenever we need a plumber!

Mark and his crew are the best! Him and the team helped get my water heater running after I tried to self install ‍ they have also helped many of my friends and always made sure the job was done right!

They are a nice group of guys that are good at troubleshooting to figure out the best solution for your plumbing problem. They take the time to explain what needs to be done and when they're done, they leave your plumbing working. They were very fair with pricing when I had my drains cleared and showed me a before and after picture and they were completely accurate in the recommendation so I was relieved that I took their advice and did the plumbing the way they suggested it. I had seen them down to do some work for my neighbor and I knew she was happy with the results and I used them for some work at an apartment building that I am on the HOA board for. Again the work was fair priced. Consistently they're doing a good job for me. I am glad to have a trustworthy plumber available.

My husband and I have been dealing with sewer line issues for years now. Tired of temporary fixes like having the line snaked or hydro jetting, we decided that it was finally time to replace the sewer line completely.

We had another plumbing company come out to clear a clog and to give us options for a permanent solution. However, we immediately felt like we were being taken advantage of. The other company was pushy and quoting us unbelievable prices significantly out of our price range.

We decided to look for a second opinion so we called The Rooter Company. Mark and his guys answered all our questions and suggested a permanent solution to our problems. The differences between the two companies were immediately noticeable. Therefore, we hired The Rooter Company and we are so glad that we did. They were on time, worked fast, and completed the job within the quoted time. Even when more issues than we anticipated arose, Mark worked with us to find a solution we were comfortable with. The whole experience was as painless as possible and we paid half of what the other company quoted us.

I would highly recommend calling The Rooter Company for all of your plumbing needs. They were amazing and they finally gave us the peace of mind of never having to deal with sewer issues again.

From the moment that Mark, our technician, arrived he was very professional, he took the time to listen to all my issues and he quickly got to work.
Mark was very thorough and very honest about all our plumbing issues. And although he was able to fix the issue, to be complete and thorough he used his camera because he believed there may be a larger underlying issue. He was able to show me that there was a much larger problem. Parts of our sewage line was damaged and needed to be replaced.
The Rooter Company team did an amazing job replacing the sewage pipes.
I couldn't be happier with my experience.
I have definitely kept your number for the future and would recommend this company to everyone!

I want to thank Mark, Luke, Jordan and Valentine for helping me out with my plumbing problem today. They were all just exceptional and I highly recommend them. They came the same day I spoke with them and got the job done for me. You can't go wrong if you use these guys. They were professional, polite and so kind.
Thank you all from the bottom of my heart!!!

Had a leak from my copper pipe after installing a new toilet. Been scratching my head for a while before contacting Mark.
Mark came by within 10 minutes and fixed the problem right away.
Very responsive and professional.

Thanks  to Mark of the Rooter Company, His quick arrival & attention yesterday to my problems was really appreciated. Mark's knowledge shows and his patience in explaining what could be done helped a lot. I am impressed with this company and the mobile set up so he is able to handle any situation I think that would come along.
I don't hesitate to recommend Mark. prices are fair and the company is local, Although my neighbor already is having him go to Long Beach for a property she manages.
5 Stars!!!

Mark and his team bailed me out last second on a Sunday and charged me a super respectable price when others were gouging. I've had my property hydrojetted two other times from other companies and was super impressed with marks equipment and thorough knowledge. Would highly recommend the rooter company and will be going with them for a full sewer main replacement soon. Thank you for getting us flowing again in less than an hour on a Sunday!!!!

Danny Rosa was polite, efficient and capable - my repair was excellent.  I had an issue regarding payment and Mark was quick to make it more than right immediately.  I would highly recommend The Rooter Company.

Mark did an excellent job installing my water softener. The overall experience was great from start to finish!  
He was on time and completed the work in the allotted time and helped me choose a system that would meet my needs and installed it for a very reasonable price.