Joseph P.

1/29/2016

Yeah they paid me half, so at least they fixed that....but it did take a bad review on Yelp to make is happen. I have another plumber now and he actually was able to do everything these guys could not. The rest of my review stands as written. These guys really treat you like a dummy. I am sure perhaps most folks would never know. I do. Lost customer and referrals for life.

Aric A.

05/05/2022 12:00:00 SA

Adrian and crew were very nice and seemed super knowledgeable. We had a different plumbing service come before them that incorrectly diagnosed the issue and left us searching for someone else. Adrian and crew were able to correctly diagnose the clogging issue and fix it in one hour. I'm super grateful for their skills!

Bryan R.

5/22/2015

Hands down the best Plumbing company around. They take your call for service and setup an appointment to fix the problem. They check other items when they are there at no additional cost and provide you with a recommendation for repair plumber know what they are doing I have rarely called them back to fix a problem. They fix it right the first time.

Julie O.

10/08/2010 12:00:00 SA

This was the company that was sent out by our home warranty people. Although their pricing was ok, it did not include the cost for the permit of the drywall repair. But, this review is not based on price, it is about customer service.

Had we experienced excellent customer service and urgent call response time, we may have excepted their bid. However, it took them over 24 hours to come to our house and when they did it was 3 hours late. They said that the first tech did not have the correct equipment for our exploratory appointment. But the second tech came prepared with only a pen and paper...so that was a weird excuse!

I just got a weird feeling about this company, so I got other bids, and found a wonderful plumber who was courteous, on time and who gave us a comprehensive bid for the entire job- even the drywall!

Steven W.

6/23/2023

5/5 extremely quick to reply and professional all around. Adrian was extremely considerate and quickly fixed our leaky faucets. They even wore booties, when entering our home. Would definitely recommend!

Barbara M.

08/10/2021 12:00:00 SA

I have Fidelity National Home Warranty and called them on Sunday regarding a leak underneath my kitchen sink. My handyman had come earlier in the day, looked, and offered to replace the garbage disposer and plumbing for $500 and I quickly called Fidelity and put in a work request.

Yesterday, Superior Plumbing called to say they would be at my house today between the hours of 10 am and 2 pm. I was prepared to sit home all day. Instead, Fernando showed up at 10:10, diagnosed the issue in 5 minutes, replaced the old garbage disposer with a new one in another 20 minutes.
Total time from arrival to departure was 45 minutes.

Wish I could leave more than five stars! Thank you, Fidelity and Superior Plumbing!

Leslie C.

5/15/2009

100% satisfaction guaranteed? Not exactly. I had Superior Plumbing out through a home warranty service. They replaced the faucet in the bathroom sink. The handle of the faucet came COMPLETELY off after 3 months. After finding out that the home warranty service wouldn't cover the repair after 90 days, I contacted Superior directly. Their website states With our 100% satisfaction guarantee, you can't go wrong! They told me that I would have to pay to have the faucet replaced and there was nothing they could do. Stay away from this plumber!

d k.

9/16/2011

I called Darwin and Rudy over to my property due to toilet problems. They were extemely courteous and professional. Not only did they get the job done, but they did it with amazing efficiency and workmanship without dirtying up the carpets (they wore these shower caps on their shoes before entering). They fixed 2 leaks and replaced a broken toilet. They even cleaned the area around the toilets as a courtesy! They were really genuine, as they educated me with some toilet knowledge while they worked. So now, I save a ton of water every flush! It was a great experience and wouldn't hesitate to call them again for any plumbing need!

Thanks again Darwin and Rudy!

Cindy D.

3/14/2017

My first experience with Superior Plumbing was over a year ago through a home warranty claim for a septic ejector pump. The home warranty company sent multiple plumbers - none of them knew how to fix it. Finally Vincent and Rudy from Superior Plumbing came. He identified the issue immediately, clearly explained it to me, and had it fixed the same day. I could not have been happier.

This week another issue with the pump popped up (unrelated to the one last year) and I insisted that the home warranty company send Superior and Vincent again. The second visit did not disappoint. He remembered my property from over a year ago and despite the fact that the new issue was more complicated, he and Rudy again had it fixed quickly and we were up and running again same day.

I can't stand my home warranty company (note how many negative reviews mention the call was through a home warranty - those companies are in the business of making money from the service call fees, and try to avoid approving or paying for proper repairs in my experience) but I'm grateful that I found Superior Plumbing and Vincent through them!! I've now got them on speed dial and they will be my first call for any future plumbing needs.

E. Elizabeth S.

3/21/2017

Usually, calling a plumber is like going to the dentist: the best you can hope for is relief when it's over. That was not my experience with Superior Plumbing. After Mark and Alfonso left, I felt as though I had made two new friends and finally found a plumbing company I could count on. Here's the story.

My barely five-year old water heater had shut down, and the owner's manual said to call the manufacturer for service. They, in turn, referred me to Superior Plumbing. The first good sign was that my call to Superior was answered quickly and an appointment set up for a technician to come out that afternoon. He found water in the pan under the water heater, saw that the overflow valve was dripping, diagnosed a long, slow leak, vacuumed up the water, tightened the valve, and that was that. Or so I thought.

Two weeks later, the water heater shut itself off again. When I called Superior, which had warranted its work for thirty days, again I got an immediate appointment. In fact, they offered to send someone thirty minutes later, but I couldn't be there, so we settled on that afternoon.

Mark and Alfonso showed up on time, and began investigating the situation. They not only figured out the weird thing that was going on (too long a story to bother you with), they identified other problems with the plumbing that a licensed general contractor had installed (along with the water heater), and located the ultimate source of my problem (old, corroded, leaking galvanized pipe, probably original to the 1921 house, which I thought had been replaced).

They worked hard and quickly, for almost two days, along the way making recommendations, giving me options, answering my questions, and explaining the necessity for everything they did. It turned out to be a big, expensive job, but in the end I was confident that I was making a good long-term investment in the house, as well as avoiding any further problems.

Everyone I dealt with at Superior Plumbing gave top-notch service, friendly, courteous, timely, and thorough. I cannot recommend the company highly enough.

Patricia G.

1/26/2022

After a miserable experience with our home warranty's first hot water heater company, we were offered Superior. Ignacio showed up, did a thorough inspection and very quickly had the home warranty agreeing to a replacement unit. Four days later Ignacio returned and put our new unit in. Before he left he was hearing a noise on the unit and decided to investigate further and found a defective T-valve. Ignacio took an additional hour to fix it even though we knew he had a long drive to his next appt to install another brand new unit. It was more important to him to do a good job then to rush to get to his next appointment. He was extremely friendly, careful of our home and communicative about what he was doing with the unit. I would highly recommend Ignacio and Superior.

Bob I.

01/10/2017 12:00:00 SA

Noe is great and very easy to work with! They did a great job on my sewer lateral and beat the price of everyone else. Also had Noe come and check on a sink drain and dishwasher problem, turns out they weren't plumbing issues but he gave me good advice and direction. Very quick to respond and fast appointments.

Karen D.

2/25/2022

Adrian and daniel were great, very polite and professional. As a single mother to a 1 year old i felt comfortable with them around, they came in a timely manner, and was very communicative, they left the area cleaner then it was when they got here!! If i were to ever need any plumbing help i will Def recommend the company, adrian and daniel.

K P.

04/01/2023 12:00:00 SA

Armin was an excellent representative of Superior Plumbing. He was on time, competent, friendly, respectful of the home and the skeptical cat and was able to quickly and efficiently solve the problem.

Juliet H.

12/04/2021 12:00:00 SA

Let me start by saying I rarely post reviews and prefer to leave a positive comment than a negative one but Superior Plumbing was extremely unprofessional and could not care at all. This plumbing company left me hanging-since before thanksgiving (Tuesday Nov 22 they first came out) and today is Saturday December 4-they didn't call back or work with co-ordinating the replacement hot water heater with my warranty company. They gave conflicting and lack of a detailed explanation to the warranty which caused delays and to me which caused confusion. I called several times (giving them time to call me back because I'm easy and don't want to rush people) but they were always giving excuses that didn't apply to my situation and also gave me the complete runaround several times-for example i was speaking to a rep and then the manager got on the line and said she would be taking over-she said she had just arrived to work and had to clock in so would call me right back. I said no worries sure. No callback so I called again 4 hours later and was told she wasn't in the office that say to which I replied-I just talked to her?!?!? The rep said oh she got distracted and now she left for the day. Ok well that was a week ago and no call back still. I called days later and was told she wasn't in-got disconnected then called back twice and they didn't answer their phone (they have call display)! Lol ok-whatever. No reason for this kind of customer service I'm easy not demanding and wasn't rude or anything so it's strange.

Nitin G.

10/18/2019

Mark the best!

Five plumbers visited my home from other agencies before Mark visited us from Superior Plumbing. That was the reminder that how much a skilled technician makes a difference. He replaced my leaking shower faucet as well as fixed a high-end Brizo wash faucet. All other plumbers either went back, broke something else, or blamed issues to caulking. Thanks, Mark. I know which agency to call if new issues are observed. Already told Fidelity Home Warranty to include Superior Plumbing in the preferred list for any plumbing issue at my home.

Marge M.

10/28/2019

Superior Plumbing gave great customer service from start to finish. It was so easy to make a same-day appointment over the phone, and Oscar (the technician) arrived within the scheduled time frame. Oscar was friendly and knowledgable, and quickly diagnosed and fixed our problem (blockage to main sewer line). We highly recommend them!

Fyi, they accept payment via cash, check or credit card.

Stephen G.

2/22/2021

I had a great service experience from Superior Plumbing! I recently moved in to a home in Livermore and after a couple months detected the smell of gas coming from our pipes near the hot water heater and gas range. Called home warranty and after having a terrible experience with the first plumber they sent out, they sent Superior. Mark and his technician (I believe his name was Andres but I have a bad memory for names) determined that the leak was significant enough to be an emergency and came out the next day to replace the faulty plumbing and install a new water heater. Both guys were professional and very helpful with explaining what was going on and how to maintain things in the future. I definitely reccomend Superior Plumbing!

Linda P.

06/10/2019 12:00:00 SA

Desperate call placed at 3:15 to Superior because my tankless had blown a gasket and was spewing water like a firehouse! Hector gets to my house in under 30 minutes and issue was resolved immediately! Amazing service and great diagnostics! Yay Hector, Yay Superior!

Jerome A.

05/07/2019 12:00:00 SA

We contacted Superior Plumbing this morning requesting someone come out to unclog our kitchen sink. The technician, Brian, arrived at the appointed window of time. He was courteous, professional, efficient, and worked very cleanly. He informed us that the repair was guaranteed for 30 days and that if we should encounter any further problems, to contact them. The whole experience was great, beginning with our initial phone call requesting service through Brian's arrival and repair. We will definitely be contacting Superior again for any future plumbing issues.

Richard S.

6/26/2020

If you want your plumbing issues solved, call Superior. If you are lucky enough to have Brian Jimenez answer the call, you have hit the jackpot!
Prompt, professional and solved a tough issue others were not able to fix. We will certainly use them again, we could not be more satisfied with the service!

Victoria K.

6/19/2021

I would give this place 0 stars if I could. I was referred to this company by the water heater manufacturer. My water heater is under warranty and I guess this is one of the companies Rheem uses. From the receptionist to the actual plumber was just unpleasant. The receptionist sounded lost and scripted which made it frustrating to deal with. I did receive a call from the receptionist the day of the appointment to let me know the plumber was heading to my house soon. The plumber arrived 20 minutes after the call. No worries I'm just excited they are going. The plumber arrives and sits in his van for a few minutes. He walks up to my door so I open it and greet him. The first thing he did before he spoke was to stick his arm out to hand me a business card. Um ok. He looked very serious and bothered. Maybe because it was hot and he was working? I brush it off and thanked Jose for coming. He says nothing. I ask him to follow me so I can show him where the water heater is. He's looking at the water heater and I'm explaining to him the water heater drainage valve keeps leaking. He's too busy looking at the other parts like the flex tubes and the water heater straps which I'm not sure why because those aren't covered by the warranty so why not just fix what he came here to fix? Jose still ignores what I'm saying and says as he's pointing to the flex tubes these brands are Home Depot brands. They are no good. It has a small leak no there is no leak on the tube, Jose. Show me how you gathered that from the dry pipes. He starts to look confused as he's looking and touching the pipes n they are completely dry. He then mumbled I know what finger says and there was a very tiny leak a few minutes ago what? Was? um ok clearly he's full of bs and there was an orange drop rust on top of the water heater from when the water heater was originally put in 5 months ago and it did leak before everything was finished. I never took the spot off but I'm glad I knew it was there otherwise I probably would've thought he knew what he was talking about. This let me know he's there to overcharge. Luckily I wasn't falling for it so I just asked what about this drainage valve leak that's actually leaking? Can you focus on what the warranty covers please? He then turns around and says he needs to shut the main water off n goes outside. Jose is gone for a few minutes so I look at my camera to see what he's doing. Jose goes inside his van then back out his van to open the back of his van then locks the van then back in his van n back out his van and did this for at least 6 more times. Now at this point I just want him gone. He comes back inside with a dumb look then says oh I forgot to turn the water off so he has to go back outside. He was able to change the part and it was a manufacture issue but he kept looking for reasons to have my warranty voided. Almost like he works for Rheem and gets a commission on warranty voids. The actual valve replacement took less than 2 minutes. He then returned to his van and sat there for 20 minutes doing paperwork I guess. Came back inside so I can sign the form and he wrote on the form how water heater install totally unproperly um ok please just leave now. I'm hoping I don't need to call Rheem again because I would hate for this company to come back.

Heba F.

11/29/2022

There was a leak in the ceiling of the apartment right underneath my unit. I Called on a Monday morning and got an inspection appointment the next day! They inspected both units and they were able to identify the source of the leak. They completed the job on the spot after verifying that they had all the parts and checked with the HOA too. Big shoutout to Adrian and Rudy! Thank you so much!!! Finally found a good plumber in Richmond!!

Josh P.

5/18/2012

We called Superior at 6:30 on a Friday as water was leaking out the bottom of our water heater. I was able to shut off the water and they showed up first thing the following morning (as promised). They were honest, efficient, worked hard and did a neat, clean job. Love our new tankless water heater and water recirc pump. Thanks guys!

Jeannine T.

9/22/2017

Had our toilet stop flushing at 10pm. Went outside to the standing vent to find it backed up. Since we didn't have a snake we had to wait until Home Depot opened at 5:30am. Got a pistol auger w/25ft and tried to clear the blockage with no success. Called our home warranty company and they assigned the issue to Superior. They got us a same day appt. between 2-6pm and was here at 4:15 and had the line clear in 30 minutes. Have a 30 day warranty on the job and our warranty company cost was $65. Totally worth it!

Laura R.

4/21/2020

Came out when they said they would. Did the job, they had an online coupon and created an invoice receipt right then. Friendly and professional I would use them again.

Walter F.

2/24/2020

They are my go to place for plumbing in the East Bay. They are responsive and the prices are reasonable.
I had several tasks they did:
- unclogging the drains
- installing the dishwasher side drain
- fixing water leak
I can recommend them!

R M.

8/18/2021

Our 13 year water heating system was giving trouble and Superior Plumbing was called via Fidelity. They reset the system but the problem persisted. Superior then recommended a total replacement. We obtained a bid from Superior that seemed to be on the high side. Luckily, after carefully comparing the bids we noticed that the other firms had underscoped the system which would have then significantly underperformed during the winter months. The subsequent installation went smoothly, except for a minor hitch that was handled promptly. We are particularly grateful to Ricardo, the general manager, who was very professional and prompt in taking care of our needs. I recommend them highly.

Harpreet J.

12/14/2013

I've had plumbing nightmares for the past two weeks when the mainline of our house backed up not allowing us to use any bathrooms (no showers or toilets). I've had multiple plumbers come and they snaked the line and the same problem would be back within 48 hours. After three different visits from another plumbing company I still had the same problem.

Today, Vincent and Jonathan from Superior Plumbing showed up and the first thing I did was to give them the history on everything that has happened thus far. Immediately Vincent started investigating and then pulled out his camera to run through my drain. He found the blockage, showed it to me on the screen, and then went under my house to correct the issue. And after everything was complete Vincent double checked all this work.

We are so happy that our problem was resolved!!

In the end, these guys were extremely knowledgable, professional, courteous, and very neat as they did not leave a speck of dirt behind.

Thanks Superior Plumbing!

TK G.

5/26/2023

this company is great. On time, quick response and excellent service with fair pricing. We've used them 3 times overvthecyears and they have consistently excellent plumbers and service people working for them.

Jeffrey S.

1/26/2021

Would have been 1 star since they just confirmed what I told the dispatcher on the phone and did no actual work and even though I explicitly said that they would have to get on the roof to inspect the vents up there, the plumbers that showed up refused to get on the roof (in perfect weather conditions).
This is a 3 star review because they were sent out by Fidelity Home Warranty (which is terrible on its own) despite me repeatedly telling them that it was a roof vent problem and not a water pipe issue, so the plumbers shouldn't have really ever been sent out in the first place. However, they were sent out, and as I said, I told the dispatcher multiple times that they'd have to get on the roof.
In addition, I was told I would get a message (text or phone call or email would have all been acceptable) with the plumber's name and arrival time but I never received that.
Also, they left dirty hand prints all over the panel to the attic.
Also, they left the light on in my attic, which I only noticed when I removed the panel to the attic to clean the hand prints off of it.

Nicolette M.

8/13/2007

Luis Barrera was the plumber that came to my house to fix my faucet and he was completely professional, courteous and helpful. I had just had recent experience with a plumber that was terrible - actually resulting in the broken faucet which I contracted Luis to repair. The other plumber came to fix a kitchen leak and it resulted in my faucet being clogged. The other plumber claimed I needed to replace my brand new faucet as he was unable to flush the blockage from the faucet.

However, Luis was able to take out the water line and clear the blocking. He claimed the other plumber had oversoldered the pipes during his repair and the loose extra solder clogged the cold water line. In less than 15 minutes, Luis was able to fix a faucet that other plumber claimed needed to be completely replaced.

Rachel W.

6/17/2019

Don't trust this company much. they won't give you exact time of arrival and won't open service until 9am but post it at 7am. Won't do emergency service. Fraud advertising. Talked to one person in the office named Victoria who was really rude. So I stopped my booking.

Wendy P.

01/08/2014 12:00:00 SA

Mark has come twice to our home for separate plumbing issues. He has been very fast and efficient and also friendly. My husband and I both think he is one of the best plumbers we have hired. I would highly recommend this company based on the service we received from Mark. Great Job!

Jayne N.

12/20/2017

Just had Mark, the Field Supervisor at Superior Plumbing at my home to check on a newly installed hot water heater, which was fine. However, I asked him to take a look at my kitchen faucet, because the water barely came out on the hot setting. Well, then it was discovered that I had a leaky pipe underneath the sink that I had not been aware of (it was a slow leak, but still...!) Mark replaced the corroded pipes under the sink, and installed a new faucet (the old one was shot) quickly and expertly, and at a very reasonable price. Lucky for me that he had a faucet on his ,
warehouse- on- wheels truck, and saved me a trip to a hardware store. He was professional, friendly and efficient, and I didn't have to make another appointment to get something fixed when he came out here to only check one thing and ended up getting caught up in a much bigger plumbing problem than he had planned for! I would highly recommend this company. Mark was super friendly and did a great job. I am a very happy customer and would call them again for any plumbing needs.

Llano L.

03/04/2023 12:00:00 SA

Brian and Fernando came to do a job at my home, they did excellent work and perfect execution - Vallejo CA

Ron D.

6/18/2021

I have not had hot water for several days. I was contacted by Superior Plumbing the same day I placed a request. Ignacio and Ruddy came out the following day to check my hot water heater. Ignacio diagnosed the problem immediately and was able to replace a part without any issues.
If I have any future plumbing issues, I will not hesitate to contact Superior Plumbing. They are Superior!!
Thank you Ignacio and Ruddy.

Ronnie D

Ray P.

2/16/2021

From start to finish they were awesome. Victoria called to schedule the appointment and was really professional and kind m. The technician Armin was very communicative and went the extra mile to make sure that everything was fixed and worked appropriately. I would highly recommend using this company. Definitely made the whole process an ease. Thank you!

Margaret L.

6/25/2018

My home warranty company sent this company out when I had a toilet issue and water heater/venting problem. I have mixed feelings about the company - good and bad. So when they came out, they were able to assess my toilet issue and fix it. It was a common/easy plumbing fix. As for the water heater, the technician said he could not access the condition of my water heater until I fix the venting. I did not know the venting attached to the water heater affects the functionality of the actual pump, so I was little confused. He told me a quote on how much it'll cost to repair/replace/fix the venting to the water heater. So I remember that number then he does a write up and when he hands me the paper, I look at the amount and make a comment because he quoted for me less verbally but then he wrote down an amount that is more than $100. I ask him about it and he states that it's the amount on the paper. So he said if I am not happy with the price, I can get someone else to fix the venting but they can come back to assess the water heater once the venting is fixed.

After going through lots of quotes, I went with someone else to fix the venting but called my home warranty who dispatched the same company to evaluate the water heater. The second technician who came out was a lot easier to work with and in my opinion, most honest. He said the first report said since the venting is fixed, he can evaluate the water heater and he told me that the water heater functionality is independent of the venting, which I agreed with him. I might not know much about water heaters but I don't know why the previous technician could not evaluate the water heater with our current venting system. The second technician was easy to work with and he was able to get the job done. So I had an overall positive experience with the second technician. I am happy with the results and the outcome as well.

S W.

10/04/2020 12:00:00 SA

Highly recommend Superior Plumbing. My partner and I just moved into a new place, and discovered that the water heater, which was old, and died. Mark was very knowledgable and professional. He explained pros and cons of sticking with a storage tank water heater or a tankless one. We decided to go tankless, and he and his team had it installed in just one day. They were really great. We'll go with them for our future plumbing needs.

Kushal L.

8/20/2019

We had serious plumbing issue with kitchen clog backed up all the way to the mainline for more than 3 days, with multiple plumbing companies being sent to us by home warranty but they could not solve the problem. And we were stuck unable to use kitchen for all these days. At the end Ignacio and Rudy from Superior Plumbing came to our rescue and cleared up the whole mess. Not only that, they taught us about our drain network underneath the house and how to maintain that. They were not only competent and knowledgeable but very decent gentleman as well. We highly recommend them to anyone.

Leland C.

5/19/2023

I am writing this review after what can only be described as an extremely disappointing experience with Fidelity Home Warranty. When it comes to home warranty services, one expects professionalism, efficiency, and transparency. Unfortunately, Fidelity fell short on all counts.

From the outset, the phone interaction was an ordeal. I found myself in a seemingly never-ending loop of automated responses, unclear instructions, and lengthy hold times. In a world where customer service is increasingly vital, it was disheartening to encounter such a cumbersome process with Fidelity.

The crux of my discontent, however, centers around Fidelity's fee structure. Incredibly, they charged a fee for a mere diagnosis of the issue. This practice is not only unusual but also unfair. Most companies in the industry offer this service free of charge, recognizing it as a basic aspect of customer service and a preliminary step in the repair process. The fact that Fidelity charges for this service is not only baffling but also feels exploitative.

Their approach seems to defy the very essence of what a home warranty should be - a safeguard against unexpected expenses. Instead, they've transformed it into an avenue for hidden fees and charges.

Moreover, this fee was not explicitly mentioned in our initial agreement, which raises questions about Fidelity's transparency. It's essential for consumers to have a clear understanding of what they're signing up for, and in this case, I feel like I was left in the dark.

In conclusion, my experience with Fidelity Home Warranty was far from satisfactory. Their lack of clear communication, the convoluted phone process, and the unexpected diagnostic fee left a sour taste. I urge potential customers to carefully consider their options before choosing Fidelity as their home warranty provider.

Please note that this review is based solely on my personal experience and others may have had different interactions with the company.

--

I feel compelled to provide an update to my earlier review after a series of even more disappointing experiences with Fidelity Home Warranty.

After the arduous phone process and the surprising diagnostic fee, I was hopeful that things would take a turn for the better. However, what transpired has only reinforced my reservations about this company.

A technician was dispatched to my home after the initial one failed to show up, which added an unnecessary delay to the already slow process. What was even more upsetting, though, was the resolution of my claim.

Despite assurances from a Fidelity representative that my issue was covered, my claim was ultimately rejected. This came as a shock, not just because it contradicted what I was initially told, but also because it occurred after I had paid an $85 fee for what is generally a free estimate in the industry.

Fidelity Home Warranty seems to be in the business of hidden fees, miscommunication, and broken promises. The diagnostic fee and subsequent claim rejection, coupled with the miscommunication from their representatives, feel like tactics designed to exploit rather than serve customers.

The foundation of any home warranty service should be trust and reliability, and unfortunately, my experiences with Fidelity have shaken that foundation. The inconsistencies in their service and fee structure, along with their apparent disregard for customer satisfaction, have left me feeling disillusioned and unfairly treated.

I would like to reiterate to potential customers to scrutinize their options and terms carefully before engaging with Fidelity Home Warranty. It's essential to be fully aware of what you are signing up for and what the potential costs may be.

As before, this review reflects my personal experience, and others may have different interactions with the company. However, I strongly urge caution and due diligence when considering Fidelity as a home warranty provider.

Kozmo M.

02/01/2023 12:00:00 SA

Thanks Ignacio and Daniel! I've used Superior a few times and I am very pleased with their work. Everyone who I have come into contact with was super friendly and helpful.

Tracy U.

8/19/2009

Beware this plumber! Especially if they're sent by your home warranty service. I think they use that to overcharge. Our home warranty service sent them out. We had two dripping bathtub faucets in an older house. The plumber said the leaks could not be fixed without tearing out the tile in one and cutting out the wall behind in another. We went ahead and let the plumber put a hole in the wall, but didn't want to ruin the tile (which we would have to pay to replace). The plumber ran off and bought a very cheap faucet which he put in place of our lovely older one---and then he stole our older faucet! We now have a crummy faucet which doesn't run properly. Then, to make it worse, we went with another plumber for the leak in the tiled area. Guess what? It wasn't anything serious; a replaced washer solved the problem in 15 minutes. And, from what the second -- honest -- plumber said, the leak fixed by Superior in the bathtub was probably something that could have been easily repaired with washer replacement. I've since had that confirmed by another plumber.
And, talk about unprofessional: the Superior plumber showed up with his brother who was on vacation and a helper who wandered around doing nothing and making us nervous.
So we were ripped off, the home warranty service was ripped off, and either the superior plumber didn't know what he was doing or he meant to rip us off. If you are going to have plumbing done under your home warranty, ask they send another plumber---we had good service from General Plumbing and Rooter.

N M.

2/25/2010

WOW - I had a wonderful experience with SP. Specifically, Angel and Rudy were my plumbers. My hotwater heater died and the company had already installed one 6 yrs ago. Well it died again! I found the orig receipt with their card and called not knowing what to expect. My brother in law is a master plumber in another state and coached me through what to ask and be watchful of. Angel and Rudy immediately showed up (same day as my call). Angel wanted to be check to see if I was still under warranty. He took the time to check with the manufacturer the next day and then drove back to my house to get the sticker and then visit their store to obtain a new water heater that WAS under warranty! They were professional, trustworthy and truthful. The service was nothing less than perfect and I even called their supervisor to compliment them. It passed city inspection with flying colors and I am grateful! In this day and age, to have someone CALL you back when they say they would is in itself a miracle. The fact that they took the time to see if I was covered under warranty was amazing. They saved us a lot of money. I will recommend them again! Thank you Superior Plumbing for living up to your name.

alan r.

02/11/2019 12:00:00 SA

I had no hot water and a water heater that was installed incorrectly by another company. I called Superior Plumbing and met with not only 2 excellent technicians, but 2 great people in Oscar and David. They were very knowledgeable, had great recommendation and yes!!!, they resolved my issue!! I had to call their supervisor on the spot to let him know just how wonderful of an experience i had with Oscar and David. The support that Oscar and David received from their company enhanced the entire transaction. Everyone at Superior Plumbing really cared and it was a pleasure speaking with everyone there. Superior has a customer for life!!
Thank you Oscar and David!!!!!

Alan R.

maria f.

12/19/2011

We recently had service from Superior Plumbing with some work for our toilet in our home. We discovered them through our home warranty program and were definitely pleased with their work. Jay and Rudy, our technicians, were a pleasure to work with. Jay took the time to show and explain the work that needed to be done and both he, and Rudy, worked diligently in making sure that the repairs were completed in a timely manner. I would work with them again and suggest them for plumbing repairs.

Tonya S.

1/27/2023

I'm very pleased with the phenomenal work performed by Adrian and Daniel at my personal home . They were professional , personable and very thorough . The premises were left clean and in working order. I'm not normally comfortable with people in my home but they were exceptional and I would highly recommend if you need Plumbing work in the future

J J.

02/05/2019 12:00:00 SA

I had a plumbing issue in our new home so I went through my home warranty service. They sent out Rudy and Ignacio from Superior Plumbing. The company was easy to deal with and worked with our flexible schedule. The guys were very knowledgeable and did a great job. I would highly recommend this company. Thanks guys.

Dave D.

1/22/2010

I have had Superior Plumbing out at my house three times now (three completely unrelated incidents), twice through a home warranty plan and once for an issue that was not covered by the home warranty.

The biggest job they did for me was a complete reinstall of the drainage system outside the house. It was during a period of heavy rain and the drain in our driveway backed up. They water started inching closer and closer to our house and I was terrified that the house might flood. I called Superior and they identified the problem and proposed a solution. They put in a temporary fix and said they would be back first thing in the morning to complete the job.

The next morning it rained like crazy and the temporary fix failed. No problem I thought, they'll be here first thing in the morning. 9:00. Then 10:00, then 11:00 then finally noon. Nothing. The guys didn't show up. At this point water was within inches of the house and it was still pouring rain.

I called Superior at Noon to ask where the heck they were. The gentleman on the phone explained that they would not be coming out because it was still raining.... Oh and he apologized for not calling to notify me. I explained the situation to him (house about to flood) and they agreed to send someone out within the hour. Two hours later the crew arrived to pump the water out of the driveway. Fortunately I had sandbagged the side of the house and no water made it in. Still, it shouldn't have come to that.

The crew stayed until 10:00 PM working on the fix, which ultimately ended up being a more elaborate (and more expensive) solution than we initially thought. That certainly was not their fault and was something that no one could have possibly known until the trenches were actually dug. They were up front about what they were doing and asked for my approval along the way.

Once they began the work they did an excellent job which ensured that water did not flood my house. I really appreciated that. Because it was an emergency situation I did not have a chance to shop for better prices, but the amount they charged seemed fair. I didn't feel like I was getting ripped off.

Had it not been for the missed appointment (and no phone call) I would have given them five stars. The quality of work seems very good and I felt confident that the crew knew what they were doing.

I will definitely use Superior Plumbing again but will be making extra phone calls to be sure they arrive when they say they are going to arrive.

Tom P.

11/20/2018

Jorge came out this morning to fix a slow toilet. He was on time, friendly, and professional. He quickly diagnosed the problem and fixed it -- a solid object had lodged in the pipe. Bonus: there's a 30-day guarantee in case the problem recurs. Well done!

Les T.

3/31/2020

Five stars for the service and work, but knocked off points for the pricing.

We had a clogged kitchen sink. Spent one day and a few bottles of drain cleaner and that didn't work. Next morning, tried plunging and that didn't clear it either. It's now Sunday and with the shelter in place, we needed sink cleared. Found this company on Yelp. They advertised they were open for business, so we gave them a call.

A few hours later, their technician David came to our house. He put on shoe covers then came in to diagnose the problem. He was able to snake clear the obstruction and we were back to being a happy household. Great work ethic and very helpful.

The only downside was the cost. It was more than double of their advertised drain cleaning special price that's on their webpage. Maybe I should have shown the technician the company webpage but I would have expected them to know their prices.

Galen A.

12/18/2016

Changing to five stars from four, because I realized looking back at the other two bids I got, they were not priced THAT far above.

Mo M.

3/28/2023

We received great service from Superior plumbing. Fast response, great customer service. The order was placed at the end of the day, Armin came out the next morning. The customer service rep stayed in contact with me to inform me when the plumber would arrive. Armin was respectful, Friendly, and efficient. Answered all my questions and had everything needed to fix my shower and sink. Which I love. I didn't have to wait for ordered parts and have to have a second visit. He wore his mask and shoe covers the whole time.

C R.

2/20/2021

Mark and Andres (forgive me if I'm remembering the names wrong) were fantastic. My water heater went out and they showed up on a Saturday morning to get the job done and the workmanship was exceptional. I would highly recommend Superior to anyone.

Gaby N.

02/09/2021 12:00:00 SA

Service was awesome from the start Juliana gave me an amazing customer service experience made everything very fast and easy, I was able to get a tech very quickly the tech Fernando was very nice and knowledgeable he told me exactly what I need it and was able to complete the work in a very timely matter. Super happy with the service I received!!

Shaun B.

2/18/2012

These guys are opposite of superior. My home warranty sent these guys out to work on a frequently clogged toilet and a faulty kitchen faucet (not enough hot water).

The guys weren't careful and damaged my bathroom ceiling with their attempts at driving a snake down the toilet. As they were working on the toilet, a large pool of water leaked all over downstairs. Since the issue was never resolved, I worked on it myself and found that they did not put in a big enough wax seal.

As for the kitchen sink, the parts were ordered and they had to come back to install. When they put the parts in, it was still not working. I later found out that there is a setting inside the faucet that could be adjusted to correct the water ratio. You would think these professional plumbers would know right?

I wish I can get my money back. I literally paid them to waste my time and damage my house. You're better off going with someone else.

Craig P.

9/19/2017

These guys are top-notch. My warranty company fidelity initially tried to stick me with AJ Bono, which I've used before and were awful. I said not again and they gave me Superior. They called to schedule the appt, called again to confirm and were able to fix the problem with our sink very quickly. Plumbers with such high ratings are hard to come by. These guys are special. Highly recommend them to people who don't have time or patience to deal with shady plumbers with poor customer service.

Diana A.

07/07/2023 12:00:00 SA

What a job Mark did in resolving our recently installed water heater that was leaking due to defective manufacturer's parts. This entailed talking with the Rheem support personnel and successfully explaining to them that replacing it was more cost effective than replacing only the malfunction part due to limited ceiling space. He showed a remarkable level of knowledge and professionalism doing the job. The install process was flawless, attention to detail was commendable as he closely inspected and tested the connections and made necessary adjustments to guarantee optimal performance.
Overall, we are very satisfied by Mark's expertise, professionalism and customer service. If you are in need of a reliable plumber, do not hesitate to contact them. I am confident that you will be as pleased with their service

V J.

2/14/2016

These guys rescued me on a Sunday after that dreadful A+ Plumbing company strung me along for 3 days (see my review on them for details). They were courteous, timely and affordable and did a wonderful job...what more can you ask for in a plumber? Oh and let's not forget the Sunday service! Yup they are definitely a 5 star company. Thanks Jose!

Dionne M.

10/13/2019

I came home from a 2-week international vacation to no hot water. After calling the manufacturer of the water heater and several other plumbing firms I was able to contact Superior Plumbing. The company was kind and very understanding and flexible with my situation. Mark came out and broke the news, my 3-year-old water heater needed to be replaced. Mark explained what happened to the water heater and the next steps. Mark was a professional and within 2 hours I had a new water heater installed and hot water. The cost was very reasonable, luckily the water heater was still under warranty and I only paid for the labor. Thank you to the Superior Plumbing team.

Kurt E.

2/16/2018

Awesome job! Quick, professional, easy. Would rehire in a heartbeat.

Gina L.

12/14/2018

My water heater warranty sent them. They are very on time and knowledgable. They answered all our questions and gave us good advices on our water heater. So far the water heater seem to be working. Would recommend them and going to bookmark them for future plumbing needs.

Robert K.

03/07/2018 12:00:00 SA

I hired Superior plumbing in September 2017 to replace my sewer line. To make a long painful story short I finally ran out of patience when no work had started in February 2018 and requested my deposit back. Their excuse was having problems getting required permits . I did lots of research before hiring Advanced Trenchless to do the job. It took them exactly 2 weeks from the time I first contacted them to completion. I will never do business with Superior plumbing again.

Ed A.

2/13/2018

Oscar and Ignacio showed up on time and did a great job of replacing the toilet and flange in our 2nd floor bathroom. They completed the job timely and within budget.

Charles R.

3/18/2022

We've been Superior customers since about 2009. They've changed our water heater, cleared up our old drain pipes, as well as other routine and at times emergency plumbing issues. They even came on a Thanksgiving morning when one of our old drains became clogged with grease. We have been impressed with the overall professionalism of the plumbers. The front office is short of amazing, always polite and always keeping the customers aware of when the plumbers will be arriving. They actually answer their phones in a timely manner and as I said, always kind and polite. Never had an issue with the plumbers over the years. They have always been professional and knowledgable. They clean up after every job and have no problems explaining how things work and what they did. Yesterday, Fernando fixed a problematic toilet and even repaired our old frozen main shut off valve. We had to wait for EBMUD to shut the water off, but Fernando re-appeared 2 hrs later and finished the job. EBMUD to their credit also returned in a timely manner and turned our water back on. So far so good. Superior Plumbing to the rescue. Definitely recommend this company.

Travis J.

10/25/2019

After getting several quotes from other plumbing companies, I decided to go with Superior Plumbing. The customer service from the dispatcher was superb and that helped solidify placing an appointment. Once the appointment was scheduled, I assumed a technician would come out... nope. The owner/founder and a technician came out. I was impressed to see the owner actually taking the lead and did most of the dirty work. The job required more attention and tools than expected, however the team had the additional parts readily available and they completed the work in a timely manner and there hasn't been any issues since. Highly recommend Superior Plumbing.

Taty T.

1/17/2013

They say the are the cheapest guaranteed which is B.S I called for a leak that's outside they said they are going to charge me 49 service call I said ok . They came and on the truck said free estimates when I asked the guy he said oh I need to take it off I just picked it up From mechanic shop . his estimate was $750 I told him well i just had MR Rooter out her to look at it and first of all he didnt charge me for a service call and his estimate was $450 and he was like I can call to match it NO you guys are fake and are over priced all your ads about pricing lowest guaranteed is false advertisement . I well never call again and if looking for plumbers be careful from this company

Steve S.

12/17/2020

This review meets Yelp's review standards and/or guidelines and contains opinions with facts and observations to support. No threat is intended or implied.

The owners are known publicly to State of California regulators, having paid fees and registering two entities without DBA nomenclature. Linking to external files and documents are used to illustrate the trust worthiness of this business, its owners and/or corporate officers.

This use is fair game and is not a violation to Yelp TOS and is not a civil violation, further more, the State of California Contractors License Board encourages due diligence before selecting any company working within the trades. This is fair use.

Over the years, I have more than a few rental properties and have shared a story or two with apartment owners, property managers and broker/owner/managers. One of the biggest issues is hiring trades to fix and maintain our investments. There are more than a few knuckleheads that would rather money-grub instead of providing value to the public and consumer.

My displeasure with Less-Than Superior Plumbing started in August 2020. My home in the hills, 19 miles from my office in the Financial District of San Francisco. All trade-work is always morning scheduled and never anything after noon.

Initial appointment scheduled as first of their day, starting at 9:00. Around10:30, I made a call to get a realistic ETA and was told that there was one job being finished and the crew would be there soon. Plumbers did not show until nearly 1:00 pm.

Second appointment for the same issue was again scheduled for 9:00 am. I made sure to emphasize that being late was more than unfair, especially since this was a redo. When the techs decided to arrive around noon, I realized that I had wasted nearly another full day of billable hours that cannot be recouped.

The included images, see the water on the floor? See the image of the pipe where there is visible staining and moisture? The tech claimed that he couldn't see a leak, WTF? Tech determined that it was better to argue that something didn't exist even when there was a drip that landed on his head. I told the techs to pack up and get off my property.

I placed a call to Victoria at Superior who then went full-steam-ahead in verbal abuse and each and every time I tried to interject and take control of the conversation I was run over with what seemed to be a scripted response. I asked to speak to the owner to get this resolved. Instead of being placed on hold, I was put on ignore and the call was never picked up.

#COVID19
While the techs were kind enough to wear shoe protectors, both exited the van on their arrival already wearing them. You have to wonder how many other homes were blessed in possible cross-contamination or am I the lucky one to have second hand protection? Three hours late, no time to put on fresh-clean covers?

Neither tech wore gloves, another source of infection and contamination.

The uniforms were in need of cleaning. Cross contamination again.

Tech even after reminding him of distancing was no less than three feet away the entire time. Who would not be upset?

TRUTH - TRUST - FRAUD
It appears that #SuperiorPlumbing may just have a few issues in being honest. I'm a former journalist and live in a world where truth matters. After reading all the stellar 1 star reviews and being charged for work without benefit it became clear that one misstep usually means that this is just the tip of many issues.

Woman Owned Company - not so much
What caught my eye on Yelp was Superior was being advertised as a woman owned business. This is very uncommon and is an achievement that is no easy task. With a few simple queries this turned out not to be the case. If you look at the provided images you'll see Secretary of State, #SOS, and Contractors License Board, #CLB, documents that clearly state this is not the case, that the mention on Yelp is not the truth, but a lie. I honestly get why this dishonest statement was made... many times it will be the girlfriend or wife that calls, sets appointments and allows entry into a home. This statement on Yelp is a deceptive marketing tool targeting women. Unbelievable.

Making false statement and outright lies constitute #Fraud, which is hard to prove, but in this case, the proof is the statement itself. Open and shut, done deal. Add to this what I assume is husband/wife, male owned business is that a #JudgementOfFraud cannot be discharged, meaning if you loose, you loose big. Want to file bankruptcy to avoid paying the judgement or awards? Never, ever going to happen. Fraudsters are denied the ability to wash away the sins.

Wondering why Superior has two separate entities and two separate contracting licenses? Me too and the only reason that makes any sense is the fear of loosing your contracting license and the revenue stops completely.

ASKING FOR A POSITIVE REVIEW
During the initial visit, tech asked.

S K.

10/07/2019 12:00:00 SA

I called my home warranty company to fix a problem in our master bath shower. The shower would only produce scalding hot water. Adrian Gonzalez (plumber) came for the initial assessment as well as to fix the problem at a later date. Firstly, he was on time and courteous and covered his shoes when walking around the home. He gave a full explanation of what he thought was the problem and called the home warranty himself to get approval to make the necessary fixes. He told my husband what exactly was needed to be prepped for the work to be completed by him. When we called to schedule the actual fix, he was quick, thorough and professional. He brought the parts and new face plate for our shower and completed the work in less than 2 hours. When he left he provided a detailed report of the whole process. I would hire him again without hesitation! The staff at the company were also quick to respond and help with scheduling the fix quickly as we were having guests at our home. Thank you to the whole team for resolving so quickly.

Alison B.

1/13/2016

Superior did a fantastic job fixing our plumbing drainage under the house when it imploded the first week we moved into our 1926 bungalow, which was in 2011. Vincent is great, and found a creative fix that saved us money, I'm sure, while also considering our future needs. At the time, he installed an access point for our lateral. That sure came in handy today, because this time the drainage plug was in our lateral (outside the house). Their crew arrived really fast, within an hour or two, and got our drainage running again, which is a huge relief. I hate to spend money on this stuff, but with Superior and Vincent, I know I'm getting top notch service for a very fair price. I really like how he provides the information to make a good decision, and he makes a major effort to fix your problem in the best way possible. These guys are for sure my go-to plumbing guys.

John A.

5/30/2016

My neighbor recommended Superior to me when we had problems with our drains. From the initial contact on the phone to the (quick!) service call, they were professional, courteous, and effective. Vincent and his coworker (sorry I forgot your name!) arrived early (I got a call ahead of time asking if this was ok), and diagnosed the potential problem very quickly. They charged $49, even for a visit on Memorial Day. I will call them again without hesitation if we need more plumbing work.

Cassandra B.

2/20/2023

I called on a holiday and was able to get a same day appointment. I was informed when the driver was expected and when he arrived by customer service. My two problems were resolved. This could have resulted in more than one visit. Thank you Brian for the service and explanation.

CW C.

8/23/2020

I have use them several times throughout the years. This recent experience puts a doubt in me about their honesty. One just never really know!
I will focus my review on the situation that cause me to feel doubts about them.
I had a leak from the toilet tank/pipe. Mark, Field Supervisor, came (with Fidel) and first identified that I need a new tank, I was surprised and say why. Then he changed to say the leak is coming from the bottom of the tank connection. He can change the inside pump. He gave me a quote but added a service fee of $44. I said my experience had always been service fee waive if work was done. He insisted that he has to charge me, total cost $210 + $44.
After they left, I notice my pedestal sink (located next to the toilet) started to leak, and quite a bit! (There was no leak before they came, coincidence
?!)
I called them and scheduled an appt with Mark, assume he was familiar with my bathroom.
Mark came and identified the sink leak was because the P-trap corroded, he needs to take out the pedestal to get access to the work. He did not have the material and he has to come back. I confirmed that I will not be charged again for the service fee, and he verbally quoted $250 for the entire job. (Nothing was written down.)
Since the leak was quite a bit, I stopped using the sink and put a bowl under to catch any water.
To my surprise, few days in, the bowl was dry. If it was the P-trap corrosion, wouldn't there be water leaking? I started to get uncomfortable about Mark's assessment (also including his charging me the service fee and I need to have the tank changed).
I called them to schedule an earlier appointment with another plumber. I mentioned to the receptionist (Victoria?) of my concern about Mark assessment that I have a P-trap corrosion.
On Saturday, it was getting to the end of the appointment time window, I had not been contacted, I called. Receptionist said the plumber is getting the P-trap, so will come later. I was surprised, said again, I mentioned that there's not a leak when I stop using the sink, how can it be the P-trap issue? She said she will send another plumber. Of course, by the time the plumber showed up, it was after the appointment window.
Adrian came. I explained my observation, showed him the dry bowl. He identified that the leak came from the ring under the sink, it look loose (!). (In order to get to it and tighten it, he had to cut his monkey wrench handle.)
Yes, tighten the ring was the cure. He said he will not charge me.
I asked how does something like this happens. (It was not leaking before his colleagues came.) He said he doesn't know.
I had another job (that was found only few days before) to fix the leak of an outdoor pipe. It was an easy access, straight plastic pipe with a handle for water for the backyard irrigation. Adrian identified that he needs to cut out the pipe section and it will cost me $350. I said how can this be more than fixing the toilet! He discounted $30, for $320. I asked what is the standard cost for this job, he didn't/couldn't say.
It took him about 1/2 hour, ~12 inch plastic to copper pipe, and a new handle.
My gut feel tells me this is not a $350 job! I feel he is charging me for both jobs he did and the tool he had to cut.

My entire experience with them for the 3 appointment days did not give me a comfortable feeling that they had been all honest with me.
For one, the $44 service charge, then the sink started to leak right after Mark left, Mark's assessment of the P-trap corrosion which was not correct, and the feeling of overcharged with the backyard pipe fix.

Gabriela C.

5/26/2016

I just had a great experience with this company. My water heater's pilot light wouldn't turn on no matter how many times I went through the manufacturer's lighting instructions on the unit. We are the new home owners and had no idea when it was replaced since it looked fairly new. I called the plumbers number they left on the unit and Dara was very professional as I explained my problem. She confirmed through their records when they did the installation and gave me detailed info on warranties limits and such. She scheduled a visit from one of their specialist, Jose, for the same afternoon. She was very clear that there would be a fee for coming out and just checking out the problem. I appreciated the upfront info on why they charged that. So I agree.
She called me back later to let me know when Jose was en route to my house and time estimate on arrival. He got here and said he was the same guy who installed the unit the year prior, which I'm glad since he would know how to navigate his work. He quickly verified that the pilot assembly was faulty and hence why I couldn't light the pilot on my own, which usually would have been easy.
I know that on older units you could light the pilot directly with a match or replace the ignition wire yourself but now with safety regulations the new units are made with closed pilot switches and that brings on their own set of problems. (He explained this to me as well)
He gave me the estimate and break down of parts and labor. He explained how I can get the job done right away and then get reimbursed for the warranty parts from the manufacturer without having to wait for them in the mail. I really liked that. PLUS he worked fast. The job was done is less than an hour. Before and After, he answered all my questions and explained everything thoroughly. He took care of calling in the manufacturer for the part under warranty without me having to pick up the phone. I was very pleased. Thank you for your help.

Ali M.

1/18/2016

Saturday night a puddle in the kitchen. ..think it's the dogs avoiding the rain. ..NOPE pipe had a hole in it. Sunday a.m. I emailed Superior, got a call back in 15 minutes. Said technician would arrive between 9-11. Jorge arrives at 10...fixes EVERYTHING. This is why Superior is always my go to with plumbing. ..come on a Sunday, no extra charge, fast with reasonable rates!!!

Ron T.

6/29/2022

Adrian was very helpful, diagnosed the problem and fixed it quickly and efficiently. I highly recommend this company

Kaitlin M.

09/02/2020 12:00:00 SA

When I bought my house 4 years ago I was house poor and not prepared for any expenses so when I noticed the original valve dripping I was extremely concerned and worried. As I stood and watched it drip (admittedly tearing up) my next-door neighbor came out and offered to do a temporary repair until I could save the money to fix it. Well his free temporary fix lasted about 4 years. Yesterday I went outside to water my plants and saw that it was dripping again. I stood out there, admittedly tearing up, then I called Superior Plumbing. They were able to come out the next morning. Hector arrived early- gave me an estimate that was very reasonable and got to work. He completed within 30 minutes. So relieved now that I know it's taken care of. Hector was super professional, kind, and knowledgeable. Should I have any other plumbing needs I will definitely call Superior Plumbing.

Justin M.

3/20/2023

Our home warranty company assigned us Superior Plumbing & Drain. They promptly scheduled us for an appointment even calling us on Super Bowl Sunday. David and Rudy unclogged our bathroom sink and provided us with excellent customer service.

Maggie C.

04/04/2012 12:00:00 SA

My morning started out with frantic searching for my $10,000 engagement ring and then deteriorated into tears when I realized that, somehow, my beautiful ring, a symbol of my husband's love for me, was flushed down the toilet.

I thought for sure it was a goner, but I decided to make a last ditch effort and call a plumber to come out and see if he/she could spot it. I called Superior Plumbing's Martinez office and they were able to help me out last minute. The plumber, Darwin Juchim, and his assistant showed up ahead of schedule and even called to let me know they were on their way. They assured me that they would do whatever they could to try to locate my ring but that the odds weren't exactly in my favor.

After about half an hour, Darwin came down my stairs to reunite me with my engagement ring!!! Needless to say, I was squealing like a little kid and jumping up and down. After a thorough sanitizing, my ring is back on my finger and I'm never taking it off!!!

I can't thank them enough! They made my year. :)

Jill D.

03/10/2023 12:00:00 SA

Our kitchen sink clogged up this summer and when we ran the disposal it would just back up into the other sink. Our home warranty dispatched a company who came out and snaked the line. Everything ran great, until it didn't. Here we are 8 months later and it's happening again. This time our home warranty dispatched superior plumbing. These guys came out right away and cleared the line, and even came back to run the Hydro jetter (like a power wash for your pipes). I'm pretty confident that we won't be needing another call for this anytime soon. They cleared years of gunk buildup with the hydro jetter! I don't get a say in who is sent when we need things through the home warranty, but if you do have a say- I would recommend superior plumbing for sure!

Moe M.

5/20/2019

My home warranty company sent this plumbing company out to fix our water heater. I paid the warranty company directly. My water heater wouldn't light so they found a cap on it and removed it (we just moved in). The plumber turned around and asked my Husband for $165.00 to remove the cap not knowing I already paid the home warranty company. The plumber told my warranty company that they flushed the water heater which they did NOT do. I called the plumbing company directly and spoke to some rude immature girl and told her what happened and she said well you should have better communication with your Husband! They are crooks. Be ware! They bill for work that they don't do and the customer service is awful!! Not to mention they showed up 3 hours late to the appointment!! I complained to the home warranty company so hopefully they won't use them anymore!

D G.

2/20/2021

Armin worked hard with the snake and got the stoppage out. Same day service. Great service.

Chris R.

6/23/2010

Darwin Juchim came and helped out with a leaky shower. Darwin was very professional and quickly identified the problem. What I originally thought to be a very costly plumbing issue turned out to be a simple fix thanks to Darwin's plumbing knowledge. I am very happy that I called Superior Plumbing to fix my plumbing issue and would call them again in a heart-beat if I have any future plumbing issues.

Jason D.

3/20/2015

I have used Superior Plumbing for my wine bar a few times. First when we built The Loft Wine Bar in Benicia, Superior Plumbing did all of the plumbing, that involved cutting into the concrete to add plumbing for the main bar and installing a water heater. It was no small task. Superior Plumbing was fast and cleaned up their own mess! Just recently we added another dish washing station, and again they did a terrific job! We would recommend Superior Plumbing to anyone!

L H.

4/14/2023

We purchased an electric bidet, had our electrician add a new GFCI outlet today and then called Superior Plumbing to schedule the install. Luckily they had availability for the same day. Armin arrived and worked efficiently. While in the midst of connecting the parts, one of the pieces included was not tightening as it should. So we called the company and explained the issue. After rummaging through his supply kit, Armin was able to connect the hoses and finished the install.

It works great. Also, Superior Plumbing's prices are very reasonable and their onsite teams and office staff are a pleasure to work with.

thomas w.

1/30/2012

about a week after they had installed the new water heater, we noticed that the temperature relief valve was still triggering daily, especially when we were using the hot water. our previous water heater also experience similar problem and maybe that is why it died sooner than expected. i called and mentioned this to them and they sent the same crew to check on it. they ended up installing an expansion tank at no extra cost and since then and to this day, 1/30/12, the temp relief valve has not been triggered.

LuMani P.

06/03/2020 12:00:00 SA

Called for estimate. Jorge arrived at the door less than 30 minutes. Looked over the problem and quickly told me the problem and cost. Agreed to the price and Jorge was done within an hour. He left no mess behind. Very yes I would recommend them

Suzie B.

04/09/2013 12:00:00 SA

From my experience, these guys are useless. Our hot water heater pilot light was constantly going out, and Superior came out twice and didn't do anything. They said they wind was blowing out the pilot. Totally untrue.
I called out another plumber who thoroughly inspected the unit and plumbing and determined not only was it leaking, but it needed to be replaced! It was old and not worth repairing. Luckily the home warranty covered everything.

Ted R.

3/17/2023

Yonathan B. is the man. Very responsive. Have used Superior for several years. Yonathan did a sewer cleanout for a very reasonable price, as only the first cleanout was the problem.

We recently smelled a natural gas leak. PGE came out within one hour (high priority) and shut the system. Yonathan came out first thing the next morning, tested, found the leak, replaced piping and fittings, and tested again. Two hours later, PGE came, tested (A-OK), and reopened the service.

After Yonathan left, I noticed a water leak in a pipe in our utility room (unrelated to the gas leak). He came back today, the leak had stopped and dried out. He tightened one nut where he could feel a litle wetness. I felt stupid bringing out again. How much, Yonathan. Oh, no charge.

As I said, Yonathan is the man.

Cindy M.

4/25/2014

My toilet handle was getting stuck. I'd replaced the flapper myself awhile back and decided to call in the professionals this time!

Mark came promptly and was very professional. It was done in no time. No more running toilet, no more wasted water.

Thanks, Mark. I'll keep you in my Rolodex for my next plumbing problem.

Dan B.

7/20/2012

I called these guys recently during an early morning plumbing emergency mostly because I saw that they were based right down the street from me...

When I called, I was told someone would be at my home very soon. When you're experiencing a plumbing disaster, 15-20 minutes seems like a lifetime. But in reality, that's super-quick! Awesome!

I have Darwin's business card, and can't remember his partner's name, but they were both very helpful and knowledgeable. They even gave me some suggestions on how to prevent future problems.

I've never really had any plumbing issues that required a professional plumber, so I can't compare prices, but they fixed the problem and I was charged exactly what they told me I was going to be charged. And I got a FREE DVD of my sewer line all the way out to the street. I'm making popcorn!

Eli H.

10/01/2018 12:00:00 SA

I've used these guys twice and both times they were extremely friendly and professional.
First time they replaced a toilet for me. The guys who came were really nice and even cleaned up the bathroom when they were done. I noticed the toilet was wiggling after they left and they came back after their next customer and fixed it.
Second time I had a clogged sink another nice guy came and fixed it quickly. Both times they gave me a 2 hour window and showed up within the first hour of the window. Will be using them for all plumbing jobs going forward

Reynaldo A.

7/28/2023

Very effective and effective service. We have been using their service since my daughter recommended then to us.

Maritza L.

9/25/2021

I discovered a leak above one of my wall cabinets in the dining room. The leak was coming from the ceiling which leads to the attic. I called my home warranty company Fidelity and they in turn called Superior Plumbing. Superior Plumbing then scheduled service for a four hour window. Unfortunately the plumber was not able to make that window. The following day a Saturday, Adrian Gonzalez arrived in the morning and quickly went into the attic, discovered the leaking pipe and told me that he needed to cut a piece of the pipe and replace with new piping; he shut the waterline and commenced the work. Within 30 minutes he completed the replacement. At all times, Adrian was polite, professional and adhered to Covid protocol wearing a face mask and gloves; he offered to wear a foot protection but I told him it was not necessary. I am very pleased with the work performed by Adrian and particularly his willingness to answer my questions about the process. As a satisfied customer, I highly recommend Adrian and Superior Plumbing.

C. Y.

05/11/2011 12:00:00 SA

Had them out to solve my main sewer outlet in front of the house in El Cerrito at least once every year since 4 years ago. They are pretty much always on time, always call before arriving to give me a heads-up, and the price quotes are always either very competitive or below the more mainstream rooter companies. They solved the problems each time I call them, but it's been the typical tree roots going into our clay sewer pipe. Would recommend using them again in the future!

Janet H.

6/24/2021

Superior Plumbing and Drain saved the day for us. We called, they came, same day service within 30 minutes, you can't beat that. Our Technician, Adrian Gonzalez, went above and beyond what we expected him to do. He not only trouble shot our leak and fixed it, he replaced drywall and installed the sink and faucet too. We couldn't have been happier with the service we received. Thank You Adrian and Superior Plumbing.

Edit - Had Adrian come again to the house to quote a bathroom venting job. Needless to say Adrian and Daniel of Superior Plumbing went above and beyond again! I love knowing there is a local company that you can trust to get the job done. Thank You!

K m.

5/14/2018

Yesterday while shopping we spotted one of those trucks and asked the man what time he started the next day. He was so very nice. So we called this mornings by and he came right on time and assessed what was going on. He couldn't fix it so he had two of his other technicians come out and we're all here within 30 minutes. They worked so hard to fix our problem both Brian and Oscar were amazing. From now on we will only be calling this company and hopefully any one of them that showed up today I would recommend to everybody‼‼‼

Gordon L.

9/29/2021

Superior Plumbing was prompt when requesting a quote from them. I reported a leak on the exterior stucco wall near my garden faucet, and they were able to schedule an appointment for me that very afternoon. Ignacio and Rudy showed up on time, and were able to quickly diagnose the problem. Turns out the leak was caused by a deteriorating garden hose, and not due to a leaking pipe. My overall experience with Superior Plumbing was positive, and I would not hesitate to contact them for future plumbing services.

Vickie H.

8/17/2021

Today was the third or fourth time I've used Superior Plumbing and have always had great service. Fernando came out today to fix a pipe and install a pressure regulator on the main. Fernando and his assistant were thorough, professional, and the job was very reasonable cost-wise. I ended up having another issue with a toilet (probably due to the water being turned off and on for the last two weeks) and Fernando came right back and fixed the issue with no further cost to me. I highly recommend them.

Jess T.

08/02/2017 12:00:00 SA

Team Vincent and Rudy are my guys. They've been coming to my home now for nearly a year, and they are class acts. No one enjoys plumbing issues, whether it's leaking toilets, parts replacement, cartridge/valve issues, sewer stoppage, faucet handle drooping, tankless hot water heater temp issues nor gross drain clogs. But these guys have helped me with it all. And always until I'm totally happy and satisfied. Vincent is super thorough and honest and his work ethic is top notch.

D. J.

05/03/2022 12:00:00 SA

Replacing a sewer line from the house to the city main is not one of the glamorous home improvement jobs, but it became necessary. After seeing many neighbors taking days digging trenches through their landscaping to replace sewer lines, over the past decade, I have been dreading the inevitable. However, Superior Plumbing used the trenchless pipe bursting method -- cool. Although the water did not need to be shut off, I was asked not to use the drain (flush) for a few hours while they worked. The pipe was replaced in a day and a small area of concrete repair was finished the next day, as well as, City inspections. While under my house, the Tech noticed another plumbing issue and fixed it - conscientious. I recommend Superior Plumbing.

Anita L.

4/15/2021

adrian was so great! very efficient!

however.... the ladies in this office have no idea what customer service means! they are rude, and very inconsiderate. if the owners of this company had any idea how their customers are being spoken to i think they would be shocked. i hope they change the way they service paying customers. just terrible.

Simba N.

8/22/2019

Update on 8/21/19
I was called by Bob Patterson.
He went to great lengths to try and understand want went wrong and the training that he could provide to his people such that other customers are treated better.
Superior have since replaced the toilet and done a good job in that department.

Krish K.

07/09/2022 12:00:00 SA

We are working with Superior Plumbing for several years and they have been always wonderful at their job. Every technician who came to our house took care of the problems very efficiently. I can rely on them completely. Anytime I have Plumbing issue, I call Superior Plumbing and they promptly schedule the service and resolve the problem in a timely manner.

Always had great experience working with them. I would recommend them to anyone who needs Plumbing help.

Roy C.

10/18/2016

Mark came as a referral from my home warranty company. This turned out to be the best call they could have made. He came out with his associate a little ahead of the scheduled time, their office called about 30 minutes prior to their arrival and he found the leak that had been confounding me and another plumbing company for about a week. He ordered the needed replacement part, verified it was the correct one and installed it a few days later; all total it took 2 days and 2 hours. While he was here, another plumbing problem came up and Mark helped to get the needed authorization so he could do the work while he was here. Great service and a great representative for his company.

Benjamin O.

04/01/2017 12:00:00 SA

Super satisfied customer. Recurring clog in the kitchen sink that I was unable to clear with multiple attempts. Ricardo and his assistant nailed it. Very professional and transparent with their pricing and job scope.

-Window for repair was 9-11am. They arrived at 9am, and were finished by 10am
-Reasonable quoted price and no up-charge for additional parts needed. No games, no haggling.
-Clean and neat. Used booties and moving blankets to protect surfaces.
-Friendly and courteous. Diagnosed the plumbing configuration clearly and accurately and efficiently cleared the obstruction.

I would definitely recommend them and they will be the first company I call next time. Saturday appointments available, quick and efficient, and fixed the problem correctly without additional charges for parts. I'm a fan.

Brett J.

06/02/2012 12:00:00 SA

We contacted our hazard insurance company about a leaking toilet, and they sent Superior out to identify the problem and address it. In their first visit, they used the wrong type of gasket/ring for a back-venting toilet, so it continued to leak. Granted, he did warn me that he had only worked on one once before, but most folks I know would ask somebody.

When they were called back out to rectify the problem, the plumber initially told me it wasn't the ring leaking. When he went to flush and let me look instead, it was clear the ring was leaking.

Then, he accused us of tinkering with the toilet and causing the leak, because some caulk looked new. When we assured him we hadn't touched the toilet, he more or less implied we were liars and that he would have to note that someone had worked on the toilet.

In short, not only did they not do the job right the first time, they tried to blame us for the problem - no doubt for some reimbursement reason with the warranty company.

I will say that, though we weren't paying, their prices were reasonable, but I guess you get what you pay for.

Senem O.

09/11/2015 12:00:00 SA

Always good and fair price and reliable, knowledgeable, prompt service.

Mary A.

03/08/2023 12:00:00 SA

I called Superior plumbing on Tuesday afternoon and was given an appointment for the next day between 11am and 1pm. On Wednesday at 11:25am the young lady called me to let me know that Ignacio would be arriving in about 10 minutes. Ten minutes later Ignacio arrived and diagnosed the problem with my water heater within minutes. He had the necessary part on his truck and was able to complete the repair right away. After about an hour Ignacio was finished, i now have hot water again throughout my house!
Before Ignacio left he even noticed a problem with my electrical outlet in the garage and corrected it thus solving an issue I had been having with my outlets not working for several days!!! Thank you Ignacio and Superior plumbing for your courteous, prompt, efficient and knowledgable service!
I highly recommend Superior Plumbing for all your plumbing needs!!

Terri A.

07/10/2021 12:00:00 SA

Ignacio and Rudy replaced a bathroom faucet and pop up assembly. They were very professional and courteous. If we have another plumbing need we will request Ignacio and Rudy.

Fred A.

5/16/2015

I paid Superior Plumbing $250 to do a plumbing inspection of a property I am considering purchasing in Richmond, CA. Vincent and his assistant performed the inspection on the day designated, and seemed both competent and professional. After completing the inspection, Vincent orally explained his findings to me, which he illustrated with many pictures on his smart phone. Among other things, he told me that: (a) there was a mix of old galvanized and copper piping of 1/2 inch diameter in the sub-structure of the home which he highly recommended be replaced with industry standard, 3/4 inch copper piping; (b) the jacuzzi tub was not working, had funky plumbing and a dangerous, open electrical box below the bathroom sink that presented a serious safety hazard; and (c) there were was a leak in the bar sink in the family room. When I finally received his written report, however, he made no mention of the need to replace the piping in the substructure of the home, and represented that: (a) the Jacuzzi tub is old but in good condition; and (b) the Bar sink faucet also appears to be working fine ... is not leaking and in good condition. As to the last item, a photo taken by another inspector shows a puddle of water below the bar sink. I don't know who Vincent thought he was working for in making his report, but it wasn't me. And I certainly did not receive an accurate report for my money.

Andrew Z.

10/28/2018

They were available same day, quoted a price, made sure they got paid, and left with the job correctly done. Very professional and quick. I did not feel ripped off as I have felt with many plumbers. I would use them again.

Stan S.

05/06/2021 12:00:00 SA

My Takagi tankless water heater was going out and I had a slew of new guests arriving. It was time to be proactive and replace it to avoid a disaster. I looked up reviews on Consumer Checkbook. Most of the highly-acclaimed companies were booked out for many weeks. At the bottom of the list (Superior alphabetically) and at the end of a long and frustrating afternoon of making calls, I called Superior. They said that somebody could come out the next day and give me an estimate. The charge would be $49. At that point, I was happy to pay it. Mark was there, on time, the very next morning. He definitely had lots of experience and was willing to work with my preference for the latest (condensate-producing) Takagi model which had great reviews. We agreed on a quite reasonable price and Mark was again there the following morning, with his assistant Andreas. They made short order of the whole operation. Mark's soldering and the whole final result is fit for a museum. My guests had just arrived the morning they came. After only one hour with the water shut off, the guests were told they could flush toilets. Just as soon thereafter, my guests were praising the hot, hot water. The $49 estimate was applied to the total. Thank you Superior Plumbing and thank you Mark and Andreas for the quickly executed, SUPERIOR job.

Bruce K.

10/04/2014 12:00:00 SA

I am completely satisfied with my experience. Even though my situation was not a plumbing emergency, they had two technicians to my home within an hour. They were both courteous, helpful, and competent. In the course of their work they they even took the time to consult on another unrelated plumbing issue. They were careful about cleanup.

Renee B.

02/01/2011 12:00:00 SA

Superior Plumbing has done work for the elderly woman I work for on a number of occasions, at times for issues covered by her home warranty, and at times not. I have always found their communication to be effective, and they have even saved us money by allowing us to request them through American Home Shield (her home warranty) before coming out.

Recently it was good to know that her old home has galvanized pipes and the details around why one would choose to replace them or not.

Thanks,

Renee

Mendez G.

07/02/2017 12:00:00 SA

I call superior plumbing guy have to my house was helpful and tell me what essue can be tele for for thins to fix

Denise B.

4/22/2021

Thank you so much Superior Plumbing for being so quick to act for us! I called on Tuesday, early afternoon and they had an appointment for me at 10am the next day. You sent us Adrian who was very thorough in explaining everything. He was extremely efficient and friendly. Thanks Adrian!
Superior plumbing will be my go to plumbing source from now on.

Sam S.

6/25/2021

Adrian was punctual, fast, and very skilled. He switched out our non-functioning garbage disposal in 10 minutes, wore booties to keep our house clean, and also tightened down a lock nut on our sink that had been driving me crazy. The office staff was friendly and easy to schedule with. I fully recommend working with Superior.

Nancy B.

9/19/2021

I had a running toilet and called Superior plumbing Fernando is friendly and professional. Repaired issue quickly and all is good. Thankyou Superior Plumbing.

Judi T.

02/04/2022 12:00:00 SA

Very happy! Very polite and went above and beyond. We got them through a home warranty, but I'd call them again if an uncovered issue occures.

Michael R.

7/17/2020

Great experience. Adrian showed up on time, in a mask, and he was very thorough and professional. I definitely recommend using these guys.

Yawen L.

03/02/2019 12:00:00 SA

Rudy & Ignacio replaced our 15 year old toilets today. They picked up the toilets from the store we purchased and delivered to our place. They were on time, responsive and knowledgeable. Most importantly, they did a great installation job. We will definitely call them again for our next plumbing job! Thank you.

Kathy T.

5/30/2017

After several attempts by other plumbing companies to fix banging pipes (it was beginning to seem unfixable), I found Superior plumbing. Vincent and Rudy were able to diagnose and fix our problem.

I highly recommend Superior Plumbing. i will be using them in the future.

Gordon I.

6/28/2022

I'm an old landlord, and have done a lot of plumbing myself. These guys were terrific, prompt, tidy, polite. My new water heater was about 3000 bucks but works well. The guys even took a look under my kitchen sink and helped some flow restriction problems significantly.

These guys were not the cheapest, I'm pretty sure, but they are the best or among the best. Half an hr distant.

Diane Y.

6/13/2023

Superior Plumbing's service was superior. The name befits the service. They came out the same day we called, within the stated timeframe. Jonathan, the technician, was very courteous & professional. He explained the process of what he was doing in language I understood. With full confidence, I highly recommend Superior Plumbing for your plumbing & drain cleaning. I'm sure you will be very satisfied with the results.

Parisa M.

03/01/2022 12:00:00 SA

Superior Plumbing & Drain Cleaning Services lives up to its name!
They are trustworthy, professional, knowledgeable, sensitive in situations that require it, and incredibly efficient.
I highly recommend them to anyone who has the unfortunate luck of having plumbing issues.

Celina, Rudy, and Ignacio handled a plumbing emergency (with a dose of an emotional crisis) with ease, professionalism, and much-needed care and sensitivity. They completely fixed every single issue, and, in a very short amount of time.

I'll give you details...

Before they arrived, Celina demonstrated patience, professionalism, sensitivity, and INCREDIBLE efficiency over 4 - 5 phone calls to ensure that everything would go smoothly.

She went the extra mile to accommodate a sensitive situation.
She didn't have to do that.
And I am so beyond grateful that she did.

Superior's plumbers, Rudy and Ignacio, were the second blessing.

First of all, they arrived early.
(That never happens.
Celina informed me of their impending arrival before they got here).

I was made aware of one plumbing issue when I placed the work order.

Upon their arrival, I informed Rudy and Ignacio of other plumbing issues that were not on their work order.

Without hesitation and with zero bureaucratic issues from their office, Ignacio and Rudy handled every single plumbing issue with professionalism and efficiency.

In just under an hour and a half, Rudy and Ignacio fixed a broken lavatory sink faucet, angle stops, supply line, a broken fill valve, and toilet handle.

Before they left, they clearly explained everything to me and demonstrated to me how it was now working. They asked me if I had any other questions or concerns.

Celina, Rudy, and Ignacio did not rush the process. They took their time and went above and beyond their call(s) of duty.

I am grateful that Superior Plumbing & Drain Cleaning Services and - more specifically- that Celina, Rudy, and Ignacio came to my rescue.
(I'm not being dramatic. If I was to share more specifics about this situation, the reader would understand why this was truly a rescue situation).

Trust Superior Plumbing & Drain Services for ALL of your plumbing needs.
I did.
And I am so grateful for it.

George T.

6/26/2019

Had very good luck with a small job they did for me. Came out the same day I called even though it was not an emergency, ordered the parts and fixed the problem a few days later. Jorge was very friendly and did an excellent job. Will use them again if I ever need a plumber.

Ryan S.

01/04/2020 12:00:00 SA

This is not a customer centric company. Lots of better options to choose from, use them.

Christiaan V.

12/26/2014

The tech that Superior Plumbing sent out was very professional, friendly and helpful. Alfonso immediately know what was wrong with my water heater and had the part that we needed ordered within minutes. I have had some less-than-stellar experiences in the past years with other plumbing companies, so I asked for an experienced tech so when Alfonso showed up, I was very impressed with his professionalism and knowledge of the appliance/issue. He also had an apprentice with him which was great; he looks like he was training Luis and it was cool to see how they were able to work together. I am completely satisfied with this company. I will definitely use Superior Plumbing for future plumbing work and recommend them to others!

Susan L.

06/06/2021 12:00:00 SA

I had just purchased my home and within a week of moving in had stoppages in all 3 of my bathrooms. Water and debri had backed up in both the shower and bathtub. It was not pretty. After calling my home warranty company, they sent one of their local plumbers to snake out my cleanout. Once they got there, they were unable to open the cap to the cleanout and told me they would need to remove a toilet and snake our pipes from there. The cast iron cleanout pipe had corroded and probably hadn't been opened for years. I asked them for an estimate to replace the corroded pipe and gave me an estimate in the thousands. Not a good sign. Unfortunately I was told by my warranty people that I would need to pay out of pocket for the removal of my toilet. They told me I could also get a second opinion as well. I opted for the second opinion. I called 2 other plumbers. The second plumbing company was also not able to remove the cleanout cap and gave me an estimate of a few thousand, a little less than the first one. So I thought well this was a good sign that the price was going down. The 3rd plumbing company, Superior Plumbing & Drain Cleaning Service, sent out their 2 employees--Ignacio and Rudy. I told them that the last 2 plumbers were unable to remove the cap. They not only removed the cap by chippimg away at it and removing the corrosion, they also had an extra cap to replace it with. They snaked out the drain and were able to find a 2nd cleanout in the front of the yard that was hidden by mulch. They were able to snake that cleanout as well and all for less than a few hundred dollars. I was totally overwhelmed by the thought of having to pay over 5k according to the first plumber I dealt with which ultimately wouldn't have even taken care of my stoppage issues to just a few hundred to take care of my immediate needs. I truly missed a bullet by getting that 2nd opinion! They recommended that I get a camera inspection because of the unknown condition of my pipes which I ultimately had done with the same company. I truly appreciate the skill and integrity of Rudy and Ignacio. Ricardo and Fernando were sent out a few days later and dropped a camera in my cleanout and bathroom roof vents. They showed me the condition of my pipes and had me run the water in the house. I was able to see the flow of the water and how it collected in a part of my sewer lateral. Apparently there is a slight disconnect from my sewer lateral to the city line which was pooling water and the reason for my stoppages. Yikes! They gave me a reasonable estimate for a trenchless replacement so as to not break up my driveway to put in a new pipe to correct the problem. I agreed to have it done and Superior Plumbing sent over 2 guys (sorry I forgot their names) who took over the job which took a total of 2 days until the city inspector came and approved everything. Everyone who Superior Plumbing & Drain Cleaning Service sent out to my home were very knowledgeable and efficient! It is very hard to find a company that you can trust! This company is definitely my go to for any future plumbing needs!

Erika T.

12/17/2020

These guys are the best! My home warranty company sent them out to my house to fix a gas line leak. Not only were they quick to respond but the guys were super nice and extremely efficient. Mark came out and assessed the problem and told me he could take care of the leaks. He said he'd call the warranty company to get approval and have his office call me to set up a time to come back out. The office called me in literally like 15 minutes and set up my appointment for the next day!!!! Talk about amazing customer service!! The ladies on the phone were also amazing!!! So let's not forget about them. I am so pleased with my experience from start to finish. It's not often that I get this kind of flawless service so I just had to write about it. If I ever need to use my home warranty company again, I'll be sure to ask for these guys.

Isabel M.

03/05/2020 12:00:00 SA

Ignacio and Rudy really came to the rescue. I had issues in my kitchen. They were able to identify the leak and when we looked at a crawl space entrance we thought the job to almost be impossible. I have an old home and the space is very tiny making it difficult to access the pipes. Two guys gave it a go with no luck until one of them was successful. He was able to do the job and gave me a working kitchen and laundry room again. Simply put amazing workers, amazing staff. Great experience all around.

Latifah A.

3/27/2021

Adrian and Andres give excellent service. They were able to immediately diagnose the issue, resolve it and even fix an issue I didn't know I had. They provided fast and efficient service. Also, their respect for home was very impressive.

Trudy M.

11/14/2013

We called Superior to snake out a clogged storm drain. We had used them for a similar problem last year. Last year they charged $150, including the $49.95 service charge. This year their plumber tried to talk me into having the drain power-cleaned instead of snaked, which he said would cost $500 (then lowered to $450, when I did not jump at it). I said I would just like to have it snaked. When I asked him what that would cost, he said $150 PLUS the $49.95 service call charge, i.e. $199.95. A 33% increase over last year, and too much. I am not calling them again.

By the way, the sign on their trucks that they give Free Estimates is false; they charge $49.95 for an estimate. Their plumber said they are in the process of removing those signs.

Sharon D.

1/22/2022

BEWARE!! They installed a new water heater didn't stick around to see if the water temperature became warm. When ask about they're rushing off, I was told it was up to me to check it Hector didn't secure the bracket back to the wall that stabilizes the water heater in case of an earthquake.

Daria F.

03/09/2023 12:00:00 SA

Let me highly recommend Armin Rios, plumber with Superior Plumbing and Drain. He is very knowledgeable, neat, fast, and professional. His prices are fair and a good value, because he gets the job done right. And he is a nice person, too.
I have called on Superior Plumbing for quite a few jobs at different properties, from simple clearing a drain to much more complex replacement of subfloors or leaking pipes behind tile. They always send really good plumbers.

Samantha G.

01/03/2016 12:00:00 SA

I called Superior to get a quote to replace an old toilet and to remove an old water conditioner from out garage. They scheduled a plumber to come out and give us a quote quickly. Oscar and his partner came on a Thursday night and gave us a reasonable quote that matched what we were told by a handyman. He was very honest which is invaluable when it comes to service people. I also asked about a water pressure issue and he checked it out and gave me a simple explanation and said no work was needed. In regards to the water conditioner he gave us a quote to remove it and one if we wanted to replace it but advised us that the water in our area is fine and said it was probably unnecessary so we should save our money. Unfortunately Oscar doesn't work weekends so when we scheduled the work to be done we were assigned a different crew. Alfonso and his partner were equally wonderful though. They were right on time at the beginning of our scheduled window. He actually quoted a slightly lower price and in the end disposed of the old water conditioner for no extra cost. Overall we were very pleased with the service we received from both teams and will definitely call Superior if we have any future plumbing needs.

Nadya T.

4/26/2023

We have used Superior Plumbing for many years and have always been happy with their work.
Adrian Gonzalez does especially good work and is great to have in our home.

Lydia Z.

10/04/2018 12:00:00 SA

I had mix feeling for this company. My tenant's toilet flush slow and this company sent a technician to fix it. The technician quotes $195 for this. I asked the break down of labor and part. He said some part needs to be replaced and cost $30. Labor is one hour for $165. He actually only spent 10 min to change the whole thing. I feel it's a ripoff -- $10 for $165. Now I hope he really fixed the issue.

Bettina D.

02/10/2012 12:00:00 SA

If I could I'll give them 10 stars.
Impressed with the timing, they were here on time and they were very nice and polite.
Alfonso Jr is very friendly!!!
We bought this house about 2 months ago and someone did a crappy job installing our dishwasher.
Superior plumbing came and fixed my dishwasher in a snap. Now it's not pouring out from the air vent and no more funny noises.

Thanks Superior Plumbing, Will use your services again.

Bettina

Winnie M.

06/04/2021 12:00:00 SA

Ignacio and Ruby did a great job for us. They installed an outdoor sink and faucet, installed a new TOTO toilet, replaced water pressure regulator & valve. They also diagnosed a leak problem. All done with much care. They were courteous, knowledgeable and efficient. I'll use their service again in the future.

Donna C.

7/25/2019

This has to be the biggest joke of a plumbing Company. We had pretty good service before that is why we contacted them. My mom is a older lady. So I guess they thought they could pull the wool over her eyes. I wish I would have been there cause I would have not listened to their crap. Two guys came out, my mom said they were nice. They tried talking her into a new water heater. Which she didn't need. It only needed a small part. But its hard to get to it. my friend even had said his had went out before. We even called PG&E. They also said she didn't need a whole new water heater. Well they told her the part would be to them in 2-3 days at the max. A week went by, and she called them several times. Three weeks went by before they came out. First guy said he didn't have the right tool. another couple days. Meanwhile in all the three weeks and a couple more days. She had to go without HOT water. We will never call these people again. I feel she was just taken advantage of!!!!

Tedros S.

12/06/2020 12:00:00 SA

Their service is simply Amazing. I called them Sunday at around 9am the lady over the phone was polite also respectful.She told me in between 11am to 1pm like she said they came on time they fixed my problem overall I appreciate their respect and fast work done. Thank you Fernando and your coworker keep on doing the good work.

Edwin M.

06/04/2019 12:00:00 SA

We had contracted the plumbing services of Superior a few years back for a lateral line snake and they were fantastic.

We've had recurring issues with our lateral line ever since and I knew the problem had to be roots and I felt very confident in dealing with Superior.

I called and scheduled a Scope appointment to view the lateral line for breaches and to get an idea of the scope of the project for repair.

Appointment scheduling was professional, organized and very well done. I was quoted a price, I felt comfortable with it and went ahead and scheduled the scope appointment.

The call center called me about 45 minutes prior to our scheduled time window and informed me that Mr. Jose Carbajal would be arriving within 30 - 45 minutes. Jose arrived as professional and courteous as ever, he knew exactly what to do, scoped it, put it on DVD and ran the scope all the way to the City line. He knew exactly how to handle it and how to address the repairs. We had root breach damage about 8 feet out, 2 feet deep.

I asked if he could just complete the repairs that day. He called the home office, got the approval, gave me a quote and bang, bang; he did an excellent job - I couldn't be more pleased with the work. They're a fantastic company, experts in what they do.

I'm not the type to waste time in bidding wars, getting quotes, etc., never been my style. I'm confident in my decisions, I was very satisfied with the quality of Jose's work, his professionalism and he did a fantastic job cleaning up the project - the ground doesn't even appear to have been disturbed.

I'm very happy I chose to work with Superior, they were exactly the company I needed for this project and they responded by exceeding my expectations in all facets of the process, from appointment scheduling, to correspondence, to evaluation, to solution - very happy with heir work, Jose was awesome!

Dame Diedra I.

12/04/2013 12:00:00 SA

Great experience. They call ahead to say when they are on the way. They arrive promptly. Mark came three times and each time was really pleasant and friendly. Repairs were very well-done. The first time I used them it was to get a second opinion for repairing the shower faucet. The first quote we got was from a guy who told us we needed to knock down part of the shower wall to get the repair done! Mark came in and fixed everything in less than ten minutes! It's been over six months and we have had no trouble since, which is why we used them for our sink and water heater issues that have come up since. To replace the bar sink, he let me get what I wanted from home depot, so I could pick the style and price point I wanted, and then he installed it. Avoided mark up. Very pleased.

Inez T.

7/22/2023

Ignacio and David did an excellent job fixing my water heater. I was afraid I would have to buy a new water heater but they repaired the leak. It is a great relief. Plus the price was very reasonable. I don't want to forget Alejandra's help with customer service. She was very pleasant and helpful. I highly recommend Superior Plumbing.

Dennis P.

12/27/2019

I have used Superior Plumbing in the past for an on going problem. They had to come out yesterday for the same problem. Rudy & his technician were awesome. They had been here in the past, since they had been here before they knew exactly what to do. I really appreciate sending the techs that were familiar with my issue. Superior squeezed me in on a busy day which really made my wife happy. Keep up the great service and you have a customer for life.

Craig S.

04/11/2023 12:00:00 SA

Armin Rios, the service tech was great, he was able to fix my problem in within an hour! He was on time and cleaned up everything when he was competed Great service!

Patricia G.

6/26/2023

We had a dripping faucet plus valves that needed replacing. Yonathan Bonilla and his assistant Arman we're wonderful. Everything was explained very clearly.
In fact if we have a future plumbing issue we will be asking for Yonathan to be our
Plumber. THANK YOU SUPERIOR PLUMBING!

Travis C.

10/04/2015 12:00:00 SA

I rarely review companies or products but after an August 2015 need to have our Rheem tankless water heater serviced from an authorized Rheem service provider we scheduled Superior for a $250 diagnostic visit... After two separate parts shipments and a total of $500 spent, days of delays, very intermittent hot water 20% of the time, continued cold showers etc...Nothing was resolved! The unit worked fine for 2 years exactly where it was located, main gas meters were replaced suggested by this company...still not resolved! Rheem suggested I find a different service provider, I told them I'm already vested for $500... They would not replace the unit or provide any other assistance except support for the tech... FINE! I decided it's time to speak to a manager named ( Noey )... Who promptly dismissed any suggestion I had for further diagnostic visits at no charge to me. Stating it was a process of elimination and they will continue to charge me...Only after I mentioned a negative Yelp review did he tell me he would provide a $500 credit if another company can resolve my water heater issue...I asked for this promise in writing (Approx 4 weeks ago) NOEY was a NO show and NEVER Followed up or provided this document.... Never heard from him again! Horrible Customer Service!!!! After spending $500 for absolutely nothing I cut my losses and moved on to a fantastic manufacturer and service provider..... WARNING CONSUMER BEWARE!!!!

L R.

09/06/2016 12:00:00 SA

This review is good and bad.
Good: Office extremely responsive, called me to let me know when I would be contacted for an appointment. Next day on time I had someone call and let me know the window of time the plumbers would be out. Nice!
Plumbers George and Rafael arrived on time, booties on, and were very attentive and listened to the problem.
Problem: Some type of slow leak in a seldom used upstairs shower had been on going while we were gone for 5 days on vacation. Came home to a ceiling water damage,water damage on a beam, ceiling had partially fallen, and the wood floors had completely bowed.
Plumbers: Tried to recreate the problem and couldn't. They did find that an area of grout leaked when water was on it. I asked them to check the gaskets and seals in the faucet to make sure there wasn't a bad one and that maybe this could be the problem. They said it was all set. I signed the paper work - they left, I went and checked and the tub faucet won't turn off. WHAT????
Called Fidelity National Home Warranty and they said the way I had filled out the request for them to fix the leak in the wall, they didn't have to fix the faucet. My question - what if it is somehow causing the problem... Aren't they plumbers????
Anyway, they did discover the tile grout is bad, but they didn't stop a faucet from leaking.
In Conclusion: Fast, Clean, Courteous - hope you get lucky and they do the plumbing.

leah r.

1/20/2014

We noticed a damp area in our foundation, inspecting thru a vent hole we could see and hear a leak in a pipe!
Called at least 10 plumbing company's, lots of answering machines or not available to come out same day. Then I found Superior Plumbing & Drain Cleaning Services!!!! Polite service from the initial phone contact to the plumbers finishing and walking out the door!
I called them at 9:40 am Gave me an arrival window from 10 to 12 am. Two men arrived at 10:45 and were done shortly after noon! Oscar and a co worker work well together, and keep you informed on their progress through out the project!
I would have happily paid the $49 service fee considering the great job they did! When I called and was told about the service fee I asked if it was applied toward any work done. She said no but waived the fee for me!
They had to replace a leaking joint in the crawl space under the house! Will have them come again if and when needed!!!
Now I have the rest of the holiday to relax! MLK day!

Satisfied customer!

leah

Annette M.

3/23/2023

My washing machine and kitchen sink were backed up, filled with dirty water. I called Superior Plumbing on Monday around 5:30 pm. They sent Armin Rios out on Tuesday morning. Armin represented his company well! He stood out in the rain, determined to fix the problem. He had a can do attitude, and he resolved the problem! I'm definitely going to call on them in the future.

Jennifer K.

12/07/2017 12:00:00 SA

These guys are great. They come promptly, and keep coming back until the problem is fixed. They are quick, tidy and thorough. I have only good things to say. They make quick appointments and show up when they say.

Allison Z.

7/20/2017

We recently had our hot water heater replaced and the whole experience was fantastic. The service team came in the quoted window (actually early on one of the days), they cleaned up after themselves and were courteous. The girls in the office were extremely nice and answered all questions. All in all great customer service and work performed!

Shalveen C.

10/03/2019 12:00:00 SA

Excellent repair service on our Rheem water gas heater which stopped operating for few days called rotor rooter was given quote for replacement for $1,900 thankfully we didn't go for it called Superior plumbing they came out cleaned up around the tank removed water from base performed troubleshooting and successfully started it in no time so far no issues and the price was decent also.
Would highly recommend them.

Elizabeth W.

1/16/2021

Love this plumbing company!! They get the job done. Thank you Ricardo taking care of my situation.

Donnie R.

10/22/2016

We purchased our first home in 2004. Superior Plumbing has been our one and only plumbing servicer ever since. They've done all of our big jobs (galvanized to copper piping underneath house) to medium jobs (water heaters) to small jobs (stopped up sinks). Dora, the receptionist, is always friendly and responsive. Scheduling has never been an issue for us, as they seem to have a large staff of experienced plumbers. I can't think of a time when we were not able to get same day service. Plumbers Vince, Jorge/George, and Rafael, etc. are all pros. They tell you everything they're going to first do/look for and why, provide best- and worse-case scenarios, and always try and come up with the best, most feasible option. Friendly, courteous, and clean. Most recently, I had a major leak at our meter between sidewalk and street. I first had both EBMUD and the sewer company come out to diagnose. Both entities were very nice and friendly, but ruled out their responsibility, and left me with a strong impression that I'd be looking at a minimum of $4500 to replace galvanized pipes between house and meter. That's when I called my go-to, Superior Plumbers. As always, they had my best interest in mind. I was told up front it could be a simple fix for as little as $165, or I would be looking at a major replacement pipe job from house to street. Sure enough, $165 later, leak was fixed and I slept soundly. Highly recommend Superior Plumbing.

Martina M.

3/30/2023

I highly recommend Superior Plumbing! They are professional and pleasant as well!
Great service!

Tom K.

5/17/2021

I needed a gas water heater installed in my home. I contacted Superior Plumbing and made a 4 to 6pm appointment for an estimate. i got a call about 2pm that they said they had someone available sooner, and could they come, and I said yes. Armin showed up to look and give me an estimate. I felt his estimate was a fair one and agreed to have Armin come back next day to do the work. Armin contacted his boss, then told me he could it the same day. I was with no hot water, so I readily agreed. Armin had to do more than anticipated. My plumbing was in bad shape from the previous installer. I wish I had before and after pictures. Armin really knows what he's doing, and his workmanship shows it. Hats off to Armin and his helper, I am totally satisfied with his work.

Randy S.

10/10/2016 12:00:00 SA

I recently had Superior Plumbing and Drain fix a complete stoppage of the main sewer line at my home. They came out and used the most advanced and sophisticated equipment to resolve my issue. The were competent, clean, courteous throughout the process and they completely resolve what was a complex problem. With the use of their hi-tech video equipment, they were able to show me what created the problem and how they resolved it. Throughout the entire process, they communicated with me openly and honestly. After completing the project I was given a comprehensive report of what they did and gave me a 6-month warranty. I give Superior Plumbing and Drain my highest endorsement and would recommend them absolutely.

Gail W.

5/23/2020

Had a badly clogged shower drain. Arrived within 5 hours, snaked the drain--problem fixed. Great response with 30 day guarantee!

Liz G.

11/09/2021 12:00:00 SA

My home warranty set up the appointment to repair cracked pipe. Upon arrival Plumber did not have the materials to fix the Pipe. Mark the plumber told me he did not have the time until 2 days to return. Why bother to come in the first place? He spent 1/2 hour authorizing the repairs with my warranty company. He quoted me $1,600. I later found out that he quoted the work order with warranty company of 1,100. For unknown reasons they declined the job. Especially knowing upfront the urgency of the repair. Terrible customer service. I emailed Ricardo the general manager for assistance to rectify the situation.

Terese C.

12/18/2015

DO NOT USE THIS PLUMBER.
4 days ago I noticed the hot water in my kitchen sink had no pressure so I called my home warranty and they sent out superior plumbing. The plumber told me that my faucet had broke do to a pipe under my sink that was the correct size. He also told me that all of my pipes under the sink were done incorrectly.
After that he tried to sell me a faucet he had in his truck but I explained that it didn't match my kitchen so he put my faucet back together and he was going to contact my home warranty company to see if they would cover any costs. Two days later and calling them and calling them the plumber finally told us that my cost would be &45 for a new pipe and then I would have to pay $175 for them to install a new faucet (my warranty was going to reimburse me $115 towards a new faucet). I was okay with that and I asked if we could schedule for them to come ASAP. The plumber told me he still needed to contact my warranty company AGAIN. Ugh! The next day I find out they upped the price of the pipe from $45 to $345!!!!! And was shocked! I then told my home warranty that this plumbing company seemed very sketchy to me and they agreed!!! Then that night as I was washing a pan my faucet literally broke off the base!! My faucet was perfectly fine before that plumber had come to my house and took everything apart besides the fact that my water pressure was gone.
Today I had a new plumbing company come to my house and he informed me that nothing is wrong with my pipes and that the previous plumber must have deliberately broken my faucet in half in hopes to make money off of me!!
My home warranty company is not going to use superior plumbing anymore.
Please people do not use superior plumbing. They cost me about $300 dollars and a huge headache.

Ling T.

07/07/2023 12:00:00 SA

My technician Ignacio arrived on time to replace my main water shut off of my house, he looked & checked carefully before he started the job. I am very happy to have his superb plumbing service this morning. Ignacio went behind & above to insulate my new main water pipe to protect from the future weather changes. Thank you & I will use Ignacio again & again.

Dopdop O.

4/15/2015

Had a blocked drain under the house. First guy was only qualified to clean out the drain from the main cleanout to the sewer. I asked him to go under the house (I have very ample crawl space) but he refused, citing concerns about the excess standing water in the pipe flooding the crawlspace when it was opened. I understand his concern, but I felt he was not acting professionally; as a plumber he should be more than qualified to open a pipe. He instead wanted to go on to the roof and go down the sewer vent.

DO NOT LET A PLUMBER DO THIS UNLESS YOU ARE OK WITH THE LIABILITY OF HANDLING HEAVY EQUIPMENT ON YOUR ROOF WITH NO FALL PROTECTION.

I called the company and asked for the manager. He informed me it is common to go through the sewer vent on the roof; I just didn't feel it was safe. I asked him to send someone qualify to use the cleanouts in the crawl space, because that's what they're there for.

Vincent showed up today and did an excellent job and they seemed very committed to making sure I was a happy customer. I am very satisfied with Vincent and his assistant's work they were able to clear a root from my drain, give me advice, and were thorough, safe and professional.

I feel the first tech they sent out mishandled the situation somewhat but they recovered nicely and professionally and I no longer have a problem with my drains!

Marty H.

12/30/2011

My plumber was D. Juchim. He and his partner replaced the garbage disposal and the faucet system within an hour and at a very reasonable price. In fact the faucet system was a lot nicer than the one I had.

Candy P.

06/11/2021 12:00:00 SA

We didn't have water to the house as our main water line was leaking. Called and Ignacio and Rudy were there in an hour. Their service was 10 stars. They were friendly, personable, very knowledgeable and fixed the line in no time at all. I have finally find plumbers I can trust.

Robyn R.

03/02/2020 12:00:00 SA

Last year we had a scary, scary gas leak right before Thanksgiving (when it suddenly got cold and rainy). Our gas was turned off for a week. Hector came and replaced all of our gas lines and basically held our hands through the process of city inspection and getting PG&E to turn the gas back on. We will always choose Superior Plumbing if we have a choice. They are so professional and go out of their way to be kind to nervous homeowners.

anita s.

6/27/2016

No stars for this company...they (Oscar, I believe) came out, complained about my pipes the whole time they were inspecting. Refused to fix my toilet leak because they did not notice any wet wood near my pipe, even though they acknowledged there was a leak coming from the area. Refused to remove my toilet to check the wax seal, refused to tighten my loose faucet because they said it would be loose tomorrow. Told me me my water pressure problem was do to corroded pipes because they recently fixed a house that had corroded pipes (seriously, he did not even look under my sink)! Then he told me call the insurance company to get another plumber, maybe you will get lucky. I told him good bye. Got Captin Rooter and Plumbing out here, they fixed all my problems with no complaints or judgement. If you are looking for great service, a job well done stay far away from these guys and go with Captin Rooter and Plumbing...SERIOUSLY!
***if you see a star here, it's because it's the only way I can post my review***

Rachel Heyman R.

5/26/2023

Ignacio not only installed our new toilet, but came back with extra washers and gaskets when the tank was leaking. I need to complain to Toto about this! Great explanations of the issue, went above and beyond.

In addition, the office calls when he's on his way so you're not waiting around. My new favorite plumber!

Joan B.

10/05/2015 12:00:00 SA

This is the third time I have used Superior so I thought it was time to let them know their technician Jose Cervantes is excellent. I had called another company to come out and fix a regulator leak and their window to arrive was 10-12. By 3 I had called and no tech was on his way. 5 they called and asked to come another day. Not with Superior. They arrived within their window and did a great job and were reasonable. Ask for Jose Cervantes.

Roxanne C.

2/13/2017

Our property in Concord had a leaky garbage disposal and our home warranty company had Superior Plumbing scheduled to look at it. They were able to come out the next day and guess what day? SUPERBOWL SUNDAY! They got the disposal and a pipe replaced before the game. Wow! Fantastic. I wish all plumbers were as good as these guys!

John S.

2/16/2016

DO NOT HIRE THEM!! BUNCH OF SCAM ARTISTS. BE ADVISED.

I was forced to use them through our home warranty company and it was a nightmare from start to end. There was a blockage in our sewer line which they tried clearing by snaking it, hydrojetting it, ran 2 cameras in the line and after 4 weeks decided that I need to replace a large section of my sewer line. This would cost me several thousands of dollars and worst part was they were very reluctant to provide a formal quote. I read their half ass quote which clearly had so many shady disclaimers like in an attempt to solve the problem meaning we probably will come back for several thousand more after we initially screw you since we really dont know what the problem is or we do but want to squeez every dollar possible out of you.

This was a red flag so I spent the money and hired another plumber I found on yelp who was highly rated and thank God I did! He ran a camera and inside of 20 mins he showed me the culprit which was a huge piece of wood that was lodged in my sewer accidentally when contractors redid the bathroom. He fixed the problem for virtually a fraction of what superior was quoting. No need to replace any pipes at all. Yelp truly saved the day again.

I'm not sure how these guys have a business licenses still. Its also very odd that they have 2 names. The home warranty company knows them under one business but another business shows up. Probably because one businesses license is not in good standing to work for the home warranty company.

These guys will never step foot near my property nor anyones I know.

Leroy F.

3/16/2021

I had Adrian from Superior Plumbing come out to fix my hot water heater and he was very professional and knowledgeable and answered all my questions and did A great job... Thanks you..
Leroy F.

Erik L.

08/07/2018 12:00:00 SA

I have been dealing with a variety of plumbing issues since I moved into my house two years ago. Tried a few plumbers but they were never able to isolate the issues. Went with Superior Plumbing and happy to report everything was fixed in less than 1.5 hours. Mark, a field supervisor, and his co-worker fixed everything and were friendly and professional. Even got the heads up call 30 minutes before they arrived, as promised. I would highly recommend them to anyone looking for great service.

Erik

Jacki R.

7/17/2020

Rudy and Ignacio showed up on time, wearing masks, and ready to work. They needed to replace my water heater and, though it took a few hours, they were friendly and professional throughout the entire process. They covered their shoes before they entered my apartment and did not leave until I was satisfied with the work they did. I recommend them highly!

Victor B.

5/14/2023

Ignacio, the technician who got my drain unplugged, was professional and thorough. He answered my questions and was respectful about my attempts to DIY before calling Superior for a real plumber. I won't hesitate to use them again. I didn't shop around for cost, so I can't be sure about the value, but I'm certain good plumbers earn their fee.

Bonus was Ignacio solved a small problem with my dish soap dispenser that's been bugging me for a long time. The solution was simple, but I couldn't figure it out, and he did.

Nicole D.

05/06/2014 12:00:00 SA

They didn't even come in our house to look at anything. Our home warranty sent them out. For 65$ all we had was a guy tell us what he needed to do without even assessing the situation. Yes we told him the issues we were having, but you think he'd wasn't to prove it was a main line issue when over half the plumbing in house worked fine. Then he wanted to charge 375 for what he assumed was wrong. No thank you, I'd rather have someone who truly assessed the plumbing prior to wanting to charge. I'll take my business elsewhere.

Pamela K.

5/25/2023

Very pleased with the service Adrian provided. He didn't rush through the job and was very professional and knowledgeable.

Song Z.

03/07/2017 12:00:00 SA

I bought my house in the Bay Area recently but got water leaking problem from my guest bathroom in second floor. Called Fidelity Home Warranty company and they had Mark Juchim and another gentleman to my house right away. Mark and his team are so smart and extremely efficient. Mark identified the problem source right away, and after my permission, Mark and his team implemented the solution and fixed the problem so professionally. After fully testing, the problem was 100% fixed. I am so happy that Mark and team could resolve this so quickly and this was the problem I thought could be hard to resolve or would be taking time to resolved. This result is totally under my expectation that Mark and team worked so efficiently and accurately. As customer, I gave 1000% satisfied and know why Fidelity Home Warrantee offer the business to this great company (Superior Plumbing and Drain Cleaning Services), since this company has experts like Mark etc. Thank you Mark and team, super great work, I appreciated very much for all the great efforts and work efficiency. Thanks again and I would highly recommend this company to any one who need this plumbing and drain services. Thanks!

Jack L.

8/26/2022

One of the best customer service, Rudy and David were fantastic! I'm highly satisfied and definitely recommend them. When you call ask for them

Chas B.

12/13/2021

We had a stuck toilet shutoff valve which needed replacing. Our service guy, Armin, arrived on time and quickly diagnosed the problem. The replacement was not straightforward as it involved working with the condominium building engineer who shut the water off to the entire building. Armin came prepared with all the necessary parts and performed the job quickly to minimize the disruption to the other tenants.

I would recommend Armin and Superior Plumbing for your plumbing needs.

Greg U.

12/07/2022 12:00:00 SA

Once again, these folks made my day. My kitchen sink trap started leaking. I called them with all intentions of having to wait a few days. They told me they were available that day. In an hour, they arrived and within 45 minutes, everything was repaired and for a reasonable price. Superior Plumbing has always been available, do professional work for a reasonable price. If you are in need of plumbing services, I would highly recommend. Thank you again.

Kyoko Y.

3/19/2019

They came to do an evaluation of a clogged drain as part of my home warranty service. They fed a camera through and identified the real problem which was that the newly installed sewer lateral was blocking the outflow from my kitchen. Hydro jetted the sewer lateral and overall were very helpful! Timely and excellent communication. Also gave me the dvd of the sewer lateral in case the original plumber had questions. I would use them again!

Phillip M.

02/08/2019 12:00:00 SA

Today we had Superior come out to replace our hot water heater. Rudy & Ignacio were courteous, professional and damn good at their jobs. This is our 3rd time using Superior and we would highly recommend Superior for your Plumbing needs.

Sincerely,
Phillip & Kim Mitchell

Cheryl R.

1/24/2018

Awesome experience working with Superior Plumbing and especially Vincent. They would call the morning of your appointment and tell you they were on their way. Arrived promptly and reviewed what you needed done and provided you with written estimate with very fair prices. We had old shut off valves replaced in our home along with a new kitchen faucet and garbage disposal and work done for a new tile shower we were having installed. Vincent was very knowledgeable and worked all day on our jobs.

After our shower was finished we again called to have the new shower head and water flow control installed. Of course we requested Vincent and were so happy we were able to work with him again.

Cannot say enough positives about our experiences. We are very satisfied with the work that was done and glad we made a new friend, Vincent. We would highly recommend this company and will return for all our future plumbing needs. Thanks so much!

Brooke L.

05/08/2023 12:00:00 SA

Very pleased with Brian and crew. Each job has been satisfactory. We have 4 houses and they come and take care of business. Recently responded to emergency leak promptly and took care of it (tree smashed outside hose bib). Good experience with each job.
I am satisfied customer pleased to recommend Superior.

Willis G.

4/27/2023

Armin Rios and Adrian were timely, efficient and solved our plumbing issue. Highly recommended.

Todd S.

12/03/2019 12:00:00 SA

Mark from Superior Plumbing is a great Plumber!!!
Came to my house figured out the problems and fix our plumbing!!!

On Time
Came back when he said he would!!!!!

Definitely Recommend

Fred B.

11/27/2012

Jonathan and George were GREAT! Arrived on time to my home, fixed and replaced my 75 gal. water heater the day before Thanksgiving!! Made the holiday a SUPER one. They were professional, neat and clean in their work. When they left my home they removed the broken water heater, cleaned up the garage area/work area and left my garage area in better than before shape. Superior Plumbing are my go to guys on my home plumbing problems. An extra thanks to Mr. Noe for all of his back ground help in getting the job done, back at the office.

Whitney M.

01/11/2016 12:00:00 SA

FYI-- after a week of dealing with additional cancellations and no-shows from different plumbers, we realized our first incidence with them might have been standard for the industry so called Superior back and set up an appointment (with Mark) for this morning. They set up the appointment and we said we would have the warranty company reassign the contract to them. They didn't at that point say they wouldn't provide us service, but 30 minutes before they were supposed to show, the warranty company called to reassign them the contract and they refused to provide service based on this review and the Angie's list review I wrote. I was fully ready to re-review (as I am here) but just want everyone to know what they are dealing with.

Pia M.

4/30/2020

Mark (Field Superior) was able to come out quickly and fix this! Very professional, friendly and fast! Highly recommended!!!!

Lynnette J.

02/08/2019 12:00:00 SA

100% Satisfaction guaranteed is a lie! So far Superior Plumbing has been to my place 3 times to replace my faucets. And still my bathroom faucet is leaking! Am I satisfied with their service? NO. Will I get my money back? NO. Will I use them again? NO.

James H.

12/11/2020 12:00:00 SA

Rudy and Ignacio came by on a Wednesday to give an estimate and then on Friday the same week to replace the sink.

I had an old sink that was very shallow (5 deep) and wanted to replace it with a much deeper one (10 deep) that I found on Amazon.

Service and quality of the work was top notch and very friendly.

I would recommend them for any plumbing work.

L S.

8/21/2010

I have had a few other plumbers before so I can compare. When the bathroom had a slow drain, some other plumber had told me that it was just the way it should be, and for the leaking pipes in the kitchen, he had told me that he could not reach there.

But not with these guys!!! These guys were extremely courteous, nice, and professional. They went above and beyond what they had to do and worked hard. I highly recommend them.... It is really hard to find someone that good and reasonable.

MB L.

1/21/2022

I am beyond impressed with the level of service I received yesterday from this company. Thorough, fixed all problems & went above & beyond to make sure that everything was working properly before leaving. This company was dispatched by our home warranty company and I would definitely use them again.

Bruce H.

4/15/2013

My warranty company sent this company out for a plumbing issue the service person said It was a leaking window, it had not rained for three weeks.

I had another person out who finally went under the house and discovered a crack in pan of a shower.

On an earlier issue of a washing machine discharging water too fast into the sewer line causing a back up, they said the drain line was too small and they could fix the problem for $1500 . Of course this was not a covered part of their waranty work and would be at my expense!!!! I NEVER WILL ALLOW THIS COMPANY TO SET FOOT ON MY PROPERTY AGAIN

Bobby L.

8/30/2018

What a great company with GREAT employees. We had a hot water stop working, called Superior Plumbing and they sent two of the best service oriented people to review the situation and return the next day to install a new warranted hot water heater. The two employees, Darien and George were very easy to work with, very knowledgeable and provided courteous service answering all of our questions. Better service and follow through were some of the best I have experienced.
Thanks

Frances C.

1/27/2023

Great service all around! Starting with the customer service I received over the phone and ending with the quality of work provided by Yonathan. He was very informative and explained everything that he was going to do ahead of time and what he thought the problem would be. We had 2 leaks in the bathroom, one under the sink and the other at the base of the toilet. He was in and out within an hour. This is the type of consistent service I've received over the years with Superior and why I'll keep coming back.

Julian M.

06/01/2017 12:00:00 SA

Garbage Disposal started leaking after 13 yrs. Upgraded a notch with the replacement model, but needed a pro to install (not wanting to risk DIY leaking). Superior Plumbing offered a fair price and next day service. Feel fortunate that Cesar was the tech who caught the job. VERY professional, courteous, quick and skilled as he replaced the unit, troubleshooting and explaining along the way. Can't go wrong with these folks!

ps One suggestion: tech's should be outfitted with mobile card readers to save a call back to the office. 2017, just saying :)

Marina K.

9/22/2011

There is NOTHING superior about this company. We had to invite them twice and different people were giving completely different suggestions on how to solve the problem.

The second guy charged us for something he knew would never help, so in 2+ months we have exactly the same problem after spending around $200.

They may be OK for the very simplest problems, but not anything beyond it. The co-owner was was not helpful or understanding.

I will never use them again.

John H.

03/01/2023 12:00:00 SA

Over the past 3 years I have used Superior Plumbing multiple times for both emergency and non-emergency issues, including clogged toilets, overflowing drains, and installation of new plumbing fixtures. Yesterday one of their outstanding crew members (Armin) came to my home to install a new bathroom fixture. I am amazed by the reliability and speed of the services they provide---they always seem to have a plumber available when I need one and they are able dispatch their crew members much faster than any other plumbing firm I have used. I have always found the fees they charge reasonable and they offer a 30 day limited warranty. I give this firm my highest endorsement. [A postscript: yesterday I called Superior at 8:00 am to fix a shower faucet, Brian fixed it the same day. Cost me only $49, a fair price in my opinion.]

Stuart B.

05/09/2017 12:00:00 SA

I called Superior Plumbing to install a PC Board that failed on my tankless water heater. The
manufacturer gave me some wrong information on the parts I needed to fix this problem. Jose
Cervantes the plumber that came to do this job tried his best to get it working. He was very
understanding, and helpful in explaining what I needed to resolve my problem. Superior offered a reduced rate to come back to finish the job, once I received the right part. I'm very satisfied with their service, and I'm happy to recommend them...

Kerry M.

4/17/2019

We have used other plumbers the last 20 years but their service and professionalism declined over time. After a neighbor used Superior with great results we called them. They responded and a plumber was at our house within an hour. Oscar Lopez and his helper cleared our problem immediately and was very helpful with suggestions for future maintenance. We will definitely use Superior again.

Claudette C.

03/05/2022 12:00:00 SA

Superior Plumbing was dispatched to my house by my home warranty company. I had 3 separate leaks that all came at once in 2 bathrooms. Adrian and Daniel of Superior were professional and very respectful of my home. They took their time to address each issue, resolving each of my plumbing concerns. They explained how they executed each repair, and even explained how a previous plumber made an error, which Adrian and Daniel fixed as part my service request. The bonus is they cleaned up well after themselves.

I highly recommend Superior Plumbing and you'll be in great hands with Adrian and Daniel!

Rishelle B.

05/10/2023 12:00:00 SA

Superior plumbing & drain service out did themselves. Jorge N and Adrian T did an outstanding on my bathtub. My home warranty place the work order, within the hour I received a call and they came out same day. Outstanding job, left work area clean. Yes will use and recommend again.

Peter C.

3/23/2023

Called on a Sunday. They came out on Monday. Leak in the crawl space. Adrian came out. Fast and professional. Showed me a video of the leak before he started the repair. Not cheap but fast.

John M.

12/02/2011 12:00:00 SA

I've had Superior to my house twice. The first time my home warranty sent them to fix my hot water heater. The second time I called them to fix a leaky tub. Both times the plumbers sent were efficient, quick and friendly. They were very responsive and had appointment times that were quick (same day) and the arrival time was accurate. I would recommend Superior Plumbing.

Harriet H.

8/13/2017

These guys have fast response time and excellent service! My sewer was clogged at the main on a Sunday morning, causing overflow in my yard. I was so glad Superior Plumbing could come to my rescue.

Coach B.

03/08/2021 12:00:00 SA

I've called Superior multiple times and every time they have done an amazing job. In a time of a pandemic the technician's are very organized safe. I would recommend them for big jobs and small. Their service is superior to all I have seen before. I will and do recommend fir all your plumbing needs.

Annette D.

2/26/2018

I am so happy with the service I received from Superior Plumbing.
Rudy and Ignacio were simply excellent!!! They were so professional and fast. They handled three plumbing problems in under twenty minutes, including a clogged toilet, leaky kitchen sink and a bathroom faucet without water flow. I had previously had another plumbing service come out to address the kitchen and bathroom issues but the problems reoccurred the next month. Rudy and Ignacio found the source of the problems and fixed them for good. I can't say enough about how awesome, courteous, and professional Ignacio and Rudy are. I highly recommend asking for them by name!

Gloria G.

8/15/2019

The service was prompt and the technician was friendly and engaging. He gave an excellent description of the problem, and attended to it promptly.

Stella P.

6/16/2017

By far the worst service!!!! So called Techs came out to my home and 3 times and could not fix the issue with my water heater...at one time left the gas leaking, most likely not caring since the trainee was the one working on my water heater while the trainer sat in the van on his phone!!! Luckily I was able to call my husband to please rush home from work to fix the leak!!!! Very unprofessional indeed. Also, they promised to come back out to install parts and haven't seen them back here since April 2017. Finally got in contact with a supervisor that promised to send out a senior tech and till this day we are still waiting!!! Do not contact these people if you want good service please go elsewhere..save yourself the headache and your home and kids from gas leaks!!!

Nancy Y.

06/08/2022 12:00:00 SA

I met Mark of Superior Plumbing & Draining on 6/8/2022, he's super knowledgeable & skillful to find out what's problems on the faucet, garbage disposal & valve in the toilet tank and replaced the new parts quickly & professionally. He's also very detailed explaining what he's doing. I really appreciated all his help and patience. Thank you Mark. You're great.

Steve Z.

06/03/2023 12:00:00 SA

I want to acknowledge Brian Jimenez for the great service he provided in replacing the hot water heater in my home. Prompt, courteous and professional.

Susan G.

5/25/2021

Fast, efficient and reasonably priced. I appreciated the plumber diagnosing the problem quickly and explaining the costs involved.

christie g.

06/08/2009 12:00:00 SA

I had a big soggy lawn and could not figure out where it was coming from. I called Superior, they were out quickly and the tech did not stop til he figured it out. The tech did not push me to the most expensive fix. He just chased the water and got it done. Turns out it was coming from city land running into my yard. He spelled that part out for me in the bill - so I can try to get reimbursed. Good Experience. Price was good too.

Rachel G.

08/07/2023 12:00:00 SA

We put a call into Superior Plumbing because our connected bathroom sinks kept backing up and we couldn't clear ourselves. We called on a Sunday afternoon and were able to get an appointment window for the following morning. Johnathan showed up within the estimated window and was very courteous from the start. He arrived at the door wearing a mask which I really appreciated and even had the little covers for his shoes! I explained the situation and within maybe 20 minutes he had the problem solved! He even cleaned the pipes under the sink which had gotten a little funky! If we have to call for any plumbing issues in the future I would definitely request to have Johnathan come out! Price was fair and it was a very easy process!

Inez K.

9/18/2019

It was Monday 4 am getting ready for work. I had just flushed the toilet and I was washing my hand. I decided to take family heirloom ring off and not wear it to work. It was on tight so I pulled on it and the ring flies off my hand and into the flushing toilet! I reached in as fast as I could but it was gone. My Mom will kill me!
I called Roto Rooter first since their website has a tab on jewelry recovery. They would not give me a price over the phone, the tec would assess. He comes over and I notice that he's checking out my house and me! He give me an absorbent price and I declined.
I decided to call Superior Plumbing. I was a bit concerned on what type of tec i would get, someone who would do a so so job or someone who would really try for me. They did not hesitate to give me a quote over the phone. The tec was Jorge at 3 pm. He came over had the camera and we tried and tried, first the clean out valve, then inside the house. Didn't work, pulled the toilet not there, still issues w camera and pipe bends. For 2 1/2 hrs Jorge did everything he could. He's lying on the funky lawn, with grass bits all over him, it's hot and he's got his hand in the clean out while we tried to flush it out. His last suggestion was to go thru the roof vent. We waited a bit for Adrian and between the two of them, they spotted the ring and managed to push it to the clean out! I could not believe it!! Time for a BIG tip! I was so lucky to Jorge who went that extra 10 miles for me! I thanked him for his efforts, tenacity and dedication in finding my ring!! I was ecstatic and so were they for a great successful job! Client for life!! Thanks again!!

Ahmed A.

6/24/2021

My Fidelity National Home Warranty choose this vendor to preform a find and repair leak, I told them on the phone that the leak is not visible you can just hear it.
They sent the most useless plumber ever, he did a very basic check and said well you need a leak detection company then who the fu*k are you and what are you doing in my home!!!
I told him he need to report that back to Fidelity insurance as they won't response nor send another base on my request and he assured me that he will asked me to sign a paper and left without contacting the insurance said his office will do that.
I contacted his office and they send we submitted a report to them through email and here I am 4 days with no water to the house!
Here is my points:
1. Why would you send someone to my house when you are incapable of preforming the job? I was very clear on the phone when I talk to you? Just to charge the insurance?
2. Why wouldn't you contact the insurance through the phone to get a respond right away and I can get someone else who can help?
3. Do you even care about your customers? The only place to stop the water leak is to cut the water for the entire house don't you understand who hard that is?

R. F.

04/03/2017 12:00:00 SA

Vincent and his assistant Rudy were courteous, clean and thoughtful. Vincent was exceptionally communicative, explained what they were doing without being condescending, and approached the work methodically and with demonstrable expertise. I also appreciated that they wore shoe covers in the house and protected the floor with a packing blanket. Highly recommended!

Twistlady M.

3/24/2022

Had an older, one of the first, tankless water heaters. It finally gave up the ghost after getting the pilot light lit and relit again. Was told by PGE, not to many would know how to fix it, looked on line to find a plumber that could. They were right, heater no longer in stock, no parts either. Went on line found this company and was pleasantly surprised they were close to me. Did some research and after checking Yelp and the BBB, decided to give them a call. They came the same day, throughly checking out the heater, before they told me what I knew all along.....it needed to be replaced. Gave me options and also explained that there would have to have an electrical outlet placed and new piping work done....they came back the next day, did the repiping and the install with no problem.....Hot water! You don't miss it till you don't have it! I would recommend Mark, his assistant and this company to anybody needing plumbing services. Mark was most courteous and helpful.

Sam N.

01/10/2015 12:00:00 SA

First appointment 6 days out then set three hour window(smallest they would give) and they came two and a half hours late!!!!! Then they said they needed part and would have to reschedule because instead of getting it they were going to another service call. The workman and the supervisor were completely without remorse and said well just get someone else then after OVER HOURS of wasted time on this company. DO NOT USE a company where people care so little about their reputation and do not fix simple problem in reasonable time

Eugene B.

2/22/2018

Great service for a good price fast response time & very easy to talk to over the phone both times I used this company I had a good experience & workers are professional and courteous. Highly recommend

Don D.

07/12/2015 12:00:00 SA

BE AWARE!! This is a late review but had a compelling urge to write this review, maybe it will help someone out to what to look out for when these guys come around. So I had a slightly leaking shower head in my master bedroom shower and my home warranty sent out Superior plumbing to take a look at it. I do not remember the plumber's names but one was a Hispanic guy and the other was an older gentleman with maybe an Easter European accent(?). They were both very polite and courteous. They looked at my shower leak and said they better check the incoming water pressure to the house. So they go outside stick a pressure gauge on the main water line faucet and they show it to me and it reads 105 psi.They tell me that is too high and causes a strain in my plumbing. Normal water pressure should read 60-80 psi. Replacing the cartridge in my shower would be pointless since the incoming water pressure is too high and the leak would come back again along with damaging other piping. A pressure regulator would have to be added and on top of that they said the piping where the regulator would have to be installed has different size pipe on both ends so the piping would have to be configured. All in all they gave me an estimate of $600+. The plumbers called my home warranty to see if it would be covered but unfortunately it wasn't.

So they give me the quote and tell me I should get a quote from other plumbers also. So after they leave I get to thinking, I just bought the house a few months ago and had a home inspection, why wasn't the high water pressure caught then? So I find my home inspection report and the water pressure was checked and it read 75 psi. Hmmm I think, that's funny. So I go to Home Depot and buy a $12 water pressure gauge and stick it in the incoming water line faucet and it reads about 72 psi!! I checked the water pressure for the next 3 days numerous times a day and it always read the same. I also made sure there was no water running in the house such as toilets flushing, dishwasher running, etc. to read a maximum reading of the water pressure and it always read the same.

I call my home warranty and tell them what happened and to send another company out here and that I will not pay another $60 for the visit. I tell the other plumbing company technician the story and show him water pressure I was reading and he basically agreed with my speculation. They took care of the leaky shower faucet and that was that.

Could the Superior plumbers had a faulty gauge that read 30 psi over and they didn't know ? Maybe. Could I have bought a faulty gauge from Home Depot? Maybe. Could of there been a freak sudden water pressure surge at that moment they checked? I don't know..maybe. I tried to give the benefit of the doubt but I think Occam's razor should be applied here, and it looks like Superior Plumbing tried to pull one over me.

Karen M.

3/13/2020

I had a rattling/pounding noise when faucet and showers are turned on and off. One of my showers had a squeaky noise when turned on and off. I messaged this company on yelp and I got a response within that day. I had called them and was able to set up an appointment within the hour. The office gave me a courtesy call to let me know that the Jorge is on the way to my house. Jorge identified the problem, was able to give me a quote and they came back the next day to fix the problem. Really professional and will use the company again.

Kyle G.

3/29/2013

Courteous and professional, I called to fix my leaking toilet and within half an hour they showed up and gave me a quote. The next day they came on time and fixed it, explained to me what was wrong, and took the time to show me exactly what I'm paying for. Definitely will do business with them again.

Casey T.

09/03/2015 12:00:00 SA

I needed a new garbage disposal and so my home owners insurance called these guys. They were awesome compared to another plumbing company my wife and I almost used. Very respectful from the start of scheduling the appointment, to giving me a 30 minute heads up when they were on the way to my house. I didn't even have to stay home all day waiting. I went to work and came home for only an hour as they did their work. When the two guys arrived Cesar & Rudy, they were both SUPER respectful and were also on time. Once they came in and looked at the issue they started working right away. Within 20 minutes they were done. They didn't make a mess, fixed our disposal perfectly and left my wife and I feeling very satisfied about their work. I would TOTALLY recommend these guys and this plumbing company to anyone I know that needs a plumber. Thanks for the help guys. I believe that a good business deserves recognition.

Irma V.

9/24/2020

Very happy with the repairs to our plumbing issues. Great team of experienced Plumbers. Fixed our plumbing issues that could have been diagnosed in previous visits by other companies.
Thank you very much gentlemen.

They all practiced safe COVID regulations from start to finish. Very much appreciated.

Highly recommend this company. Keep local Bay Area businesses owned by brown folks alive!!
IrmaVM & RCM

Kit T.

8/22/2011

We were not very impressed with this plumbing company. They replaced our kitchen under-sink plumbing and while they seemed to get the job done, they did not install a removable P trap. So now, should we ever have a clog, we will have to pay someone to completely remove the plumbing under there since Superior Plumbing did not install a standard removable P trap.

We think they were cutting corners on our install.

UPDATE - I have updated my rating based on what the owner/manager has now posted, if true.

L L.

9/26/2018

Jorge came out to to fix my clogged drain in the kitchen and bathroom. He took his time to explaining what he was doing. He gave a recommendation on future fix without hassling me. Awesome guy, awesome company, and competitive pricing, would call back again! Thanks Jorge!

Sonia M.

4/30/2016

I would not recommend this plumber, even to my enemy. Why did I choose them? because they were available to help a tenant that needed a simple fix. I was not able to help them at the time. Just a heads up on the following:

The claim is that there is a 49.00 fee to have the plumber show up at your door. To me, this was reasonable. Where they get you is what follows...

If the plumber is to assess what you need done, or need to do any repair no matter how simple/fast, it is instantly another 135.00 (not including part costs). This includes if they touch a tool to any part of your home. So to fix a seal on the toilet (a very simple and quick fix), that's going to be 184.00.

I passed on the toilet fix (who knows what they would have charged for that seal part) and asked him to only fix the shower handle (the cartridge jiggled loose, so you unscrew two screws, open the fixture, and tighten it, and rescrew the handle back on. In total, a 5 minute fix). Yes. 5 minutes later, 184.00. Thank goodness we didn't need any parts for that!

In defense of the plumber, he was very polite, helpful, and informative. My issue is the system the company has. there is a difference between CYA, covering costs and COMPLETELY RIPPING PEOPLE OFF.

Curtis H.

9/16/2013

The guy answering the phone was a jerk...although you maybe swamped with calls and service request you should never be rude to a potential customer wife called because the guy who came out through our home warranty was very helpful and did a great job..I can't knock the work of the employee but I will say whomever is answering the phones there attitude STINKS!!

Krehlaw7204 P.

5/15/2021

We had a bad sewage back-up and leak on a Saturday, I called Superior Plumbing based on a recommendation. Fernando was here within an hour and after a brief assessment, diagnosed the problem and gave us a very reasonable estimate. He explained the problem clearly, accurately and concisely, and he fixed the problem efficiently. His clean-up was beyond our expectation.
I don't usually rate companies a 5, but this was the best experience we have had with a plumber. Superior is now our plumber of choice.

Teresa S.

12/10/2017 12:00:00 SA

Jorge and Ignacio were awesome. They installed a new water heater in my condo in an extremely tight space. Everyone at Superior was polite and responsive. They came out on a Saturday, which was very much appreciated. The guys were so nice, completed the job quickly and cleaned up after. Would not hesitate to use them again. They got me out of a very stressful situation quickly and professionally.

janet l.

5/20/2022

I have used them before and they provide a good price and do a good job. They show up on time when scheduled. I would use them again. However I needed a repair and they needed to cut a hole in my wall that would allow mice from the crawls space below my house to enter the house they wouldn't even put up a cardboard barrier. So I went for a different company that did an amazing job they covered the hole properly at no additional cost. I can have Sheetrock installed later but that's fine.

Abigail M.

8/31/2022

These guys do a great job. We like Adrian! We have used them for work and at home. They are fast, efficient and polite. Definitely calling them again when needed.

James C.

09/02/2014 12:00:00 SA

Superior Plumbing and Drain were sent over by my home warranty when I contacted them about a leaky faucet. I explained the problem, and exactly where the leak was coming from. Omar showed up, looked at a different part of the plumbing, and said it wasn't covered. The part he looked at was installed by the previous home owner, and wasn't up to spec. The part that was leaking WAS covered, but he didn't even look at that. He just took the $60 fee and left - without doing any repair.b
We told them the faucet was leaking - from the faucet itself. He comes, takes the $60 an looks at the P-trap and drain. How is that the faucet? They told the warranty folks the drain wasn't installed correctly, so not covered. However it was the FAUCET that was leaking. Easy $60 for them.

Beverly E.

6/24/2021

I called around 10:15am, and Adrian, the tech was here before 11am. They truly are Superior. Adrian explained every step in finding my leak and the repair. I will definitely use this company again. Very affordable the cost was less than my insurance deductible. Thank you for the speedy service! I really appreciate you.

Nick C.

7/29/2022

Our showers and toilets started to overflow! Adrian came over the next morning and sorted everything out for us. He found the cleanout (We didn't know where it was) and was able to unclog the pipes and get everything working again. Very polite and professional. Highly recommended!

Kellyn F.

4/14/2022

I contacted Superior Plumbing bout a clogged bathroom drain and they sent someone out the same day and had it fixed for a reasonable price in minutes! There was even a miscommunication about the estimate that they owned up to and honored the discounted price originally quoted. I'd work with them again.

Tony T.

09/05/2018 12:00:00 SA

Wanted to take a minute to express my thanks to Superior Plumbing that came out the same day in a slight emergency. They sent two very nice guys that I felt very comfortable with in my house, I had called a few other plumbing companies not to mention their name for the same problem through my homeowner's insurance. Ignacio, and Rudy very knowledgeable and went above and beyond what I needed to complete job that other guys and companies couldn't or didn't try to.

Joanne L.

12/15/2021

I very highly recommend Superior Plumbing. They were very responsive and accommodating to my time. Adrian was amazing diagnosing the issue by going under the house. I was previously told by someone that the leak on my Master bedroom wall was from the shower and would have to remove the tile from my shower and redo as the leak was probably from there.

I called Superior plumbing and asked Adrian if he would go under the house and see if water was leaking from there. He went under the house and had me flush the toilets and water was gushing under the house from the toilet in the hall bathroom and traveling from there along side the master Bedroom wall.
He just changed the ring the toilet sits on and rechecked under the house. He saved me hundreds of dollars by not having to redo my MB shower.

Adrian is a very competent plumber with integrity.

Joanne L.

Adrienne C.

10/03/2022 12:00:00 SA

True to their name, these guys are SUPERIOR. Adrian and Rudy solved my plumbing mystery, and were professional and delightful humans throughout. Dora on the phone was also incredibly patient with me, even when I was not very nice to her- a true professional (sorry, Dora). They are simply wonderful!

Tracy L.

03/03/2020 12:00:00 SA

Our home warranty sent Adrian from this company to our home on Monday evening. The job (which required opening the ceiling and wall) required him to return the next morning at 8a, which he did and on time! The entire job probably took 3-4 hours and we're in the clear now.

He was super patient, kind, answered all my questions thoroughly and was efficient. They also answered calls very quickly! I will now add Superior to my list of go-to servicers. Thanks Adrian!!

adam p.

05/04/2022 12:00:00 SA

Needed to replace the lateral sewer line at a rental property so i dug into the bidding process.
Roto rooter quoted $9k more and others quoted less than roto rooter. . Superior ended up being the lowest bid for trenchless. My uncle uses superior on his other properties and they have been great so needless to say we went with them. They are busy so there may be some constant follow up needed on client end.
I am grateful we had the job done beautifully and saved thousands of dollars . Roto rooter had done some questionable business practices in our experience too btw. Probably commission based workers if they sell work that could be done instead of repaired.
Just happily paid the invoice now and am usually not so happy to spend money lol

This should be your first option for big and small projects.
Hope they can maintain the quality and reasonable pricing . I know its a balancing act and not easy trying to make everyone happy and content

Paula M.

11/12/2022 12:00:00 SA

Do you believe in miracles? We had no hot water and called Superior Plumbing at just before noon. Brian appeared and the hot water heater was repaired by 1:30
on a Saturday! Thank you Brian and Superior Plumbing!!!

Shane B.

8/24/2021

Mark installed our kitchen sink and did some other work on our property. He was great, able to come out the same day I called to do the quote and did the work soon after. He was professional, friendly and helpful. Mark kindly included a few extra repairs that were not in the original quote without charging anything extra. Great folks, will definitely work with them again.

Terre H.

6/14/2011

***UPDATE 9/19/11***
LAST WEEK, I RECEIVED A CALL FROM THE MANAGER WANTING TO RIGHT THE WRONG. THEY SENT A TECHNICIAN OUT THE SAME DAY (PEPE FROM THE SACRAMENTO OFFICE) AND HE ADJUSTED THE SETTINGS ON MY SUPER LOW FLOW TOILET MAKING IT MUCH MORE FUNCTIONAL. HE ALSO TIGHTENED MY SINK FAUCET THAT WAS LEAKING. TO TOP IT OFF, THEY ARE SENDING ME A CHECK FOR THE $45 I SPENT ON THE TOILET UPGRADE. PEPE INFORMED ME THAT THE TECHNICIAN THAT HAD ORIGINALLY WORKED ON MY TOILET (AND BROKE IT) NO LONGER WORKED AT THE COMPANY! PEPE WAS VERY FRIENDLY AND COMPETENT. I AM CHANGING MY ONE STAR REVIEW TO 4 STARS! LET'S HOPE THEY KEEP THEIR NEW HIGH STANDARDS OF DOING BUSINESS :-)

I used this company through my home warranty. I had a minor toilet issue that needed to be fixed. 2 guys came to the house (one was an apprentice) and they told me that the the stopper needed to be replaced, which they did in about 15 minutes. They were friendly and courteous. When they left, I noticed that the problem was not fixed at all, so I called back. The office said they would send them back out. They came back at the end of the day, assessed the situation and decided that they would replace all the parts in the tank, which they did and then left. I went to work and when I came back, there was a pool of water on the bathroom floor coming from the tank. I called them back and told them they needed to come back out because they made it worse! So, now they are back for a THIRD time, apologizing about the situation. They go to tighten the tank back up and in doing so, break the tank in half! Now they have to replace the WHOLE TOILET! I told the guy that I wanted an elongated toilet, just like mine and he said no problem. After all, they broke it! I told him I didn't want the model that was in the downstairs bathroom because it was pretty cheap (that was a replacement put in by Superior the year before). He told me that that brand was cheap and they wouldn't use that brand. To make a long story short, my home warranty company was only going to cover for a certain type of toilet, which didn't include elongated. I felt like Superior should man up and pay the difference and get me the toilet I wanted. I spoke with the supervisor who was incredibly rude. I explained to him that I had to be home 3 separate times, rearranging my schedule to be there while his technicians botched this job. They broke my toilet and told me they would replace it with the same one. The supervisor told me that things get broken on jobs and that he wasn't going to cover the cost of upgrading my toilet (@$45). I wound up paying for it.
I WOULD NEVER USE THIS COMPANY AGAIN - STAY AWAY AT ALL COSTS!!!!!!!!!

Rachelle V.

12/18/2019

Our hot water heater started acting up, low pressure and hit or miss hot water behavior. We called Superior Plumbing because we have a Rheem tank. We required multiple visits and for each, the office called us 30 minutes prior to their techs arrival. Their office was very friendly and had top notch customer service.
Ignacio and Rudy from Superior Plumbing came to our rescue and did a superb job. They were diligent and tested our system to find the issue. They were professional, knowledgeable and thorough with their work. They were not only competent and knowledgeable but very decent gentleman as well. We highly recommend them to anyone!!

Spab S.

3/16/2021

You guys are just amazing!
Armin came to our commercial building because of a plumbing overflow problem. When he found out it was already fixed (our co-worker did work on clearing drain but did not check or relate), Armin immediately and very openly told us, that there was no problem. He was such a cool guy with great attitude!
For other vendors who would charge trip fees, this vendor did not even bill us for the wasted trip they came.
We are so grateful about this level of integrity and kindness.
Now we have this vendor to call when next problem happens.
Thank you for being so great!

Brian W.

7/18/2023

We had a blocked drain and I did some research and called Superior. They scheduled a service call for the next day and just as promised, texted me when their plumber would arrive. Armin arrived right on time with a smile and assessed the problem, gave a reasonable estimate, and immediately did the job. The work came with a 30 day guarantee and within an hour our drain was cleared, the water ran without problem and we were very satisfied customers.

John D.

09/02/2017 12:00:00 SA

I have two rentals and both water heaters are from rheem. Superior came out and adjusted the pilot and replaced the control valve; one week later the water was not heating the water again. I called superior and they had called rheem for them to come out. Superior came out and did another repair

About one weeks ago, my second water heater from the 2nd rental was not heating the water. My tenant have to turn off and on the water heater every couple of days. So I called rheem and superior came out. The technician from superior turned the control valve couple of times and turn on the water heater. He did not do any diagnostic to find out what's wrong with the water heater. He told my tenant just give it a try and see if the same problem occurs again.

The same problem happened again couple days ago; I called superior and they said their service has 0 day warranty. Superior wants to charge me $250 for them to come out to do the diagnostic on the water heater. I asked why did the technician not do a diagnostic on the water heater a week ago. He said superior has 0 day warranty.

I will not use this company for any future business; I called back rohm to have superior not the service provider

Charlie L.

10/11/2020 12:00:00 SA

Fernando did a good job! Thank you for your hardwork! I finally found good company to call if I have any other issues in our house. Five Star!

Boss L.

08/08/2016 12:00:00 SA

OMG, I called these guys after calling many different plumbers that wanted to charge me a arm and a leg because it was an emergency and it was Sunday afternoon. Cesar and Johnathan was quick, effecient and resonable. After hearing their quote compared to the other quotes, I jumped on it... Thank you, thank you thank you!!!!! if you want good, quick, effecien, t quality service call Superior plumbing in Richmond.......

Hayden J.

05/12/2022 12:00:00 SA

Fast, reliable service for a reasonable price. I had been working most if the day to clear my main drain line as both our toilets were backing up. Had snaked from our exterior clean out to the interior but our bathrooms come off that line 90' so it's not possible to clear that part of the line from outside. After running quite a bit water to trying to clear the clog to no avail I called Superior Plumbing to help remove a toilet as I thought we would need to snake the other part of our line. As it turned out we just needed to run a bit more water to clear it but it was reassuring to have Jorge there to assess the problem and make sure it was draining ok and reinstall the toilet that I had unbolted in preparation for snaking. Their fee for snaking is $250 & another $200 for removing and reinstalling the toilet.

Sergei S.

6/14/2016

Very professional, very clean. Did a garbage disposal replacement for me.
Very satisfied with those guys

Peter B.

2/28/2021

Hector came to my house and said water pressure was too low and would fix the problem of having low water pressure at some taps. Showers were fine but some bathroom taps were flowing very little. He wanted to charge me $450 to reinstall main valve to utility and that would fix everything. It did not, and there was no change whatsoever. I told him two other plumbers had said that my water pressure at the main inlet was not low, but he insisted that would fix the problem. After they did the work and I got nothing, I told him I would only pay $225 or 50% for the work, which I thought was charitable since it did nothing to solve the problem except eliminate the remote possibility his science experiment would improve water pressure.

They charge usurious rates I would not call them again. They wanted $350 to clean and descale my 2yo tankless water heater, which was $100 more than what others charged, but I went with them because they were Rheem authorized. For what they charge, they need to take ownership of their work.

King C.

01/12/2010 12:00:00 SA

These guys are really professional, come well equipped, are nice and thoughtful about your property and needs, and are upfront about the work and related costs. Vince and Oscar came to my house the day after Thanksgiving to repair my disposer under a home warranty claim and did a quick, thorough job - and did a little extra that wasn't covered. Great service. Give these guys a raise!

Jim M.

1/27/2016

We have used Superior plumbing for several years for a variety of problems (plugged toilet, leaky sink, etc). The plumbers sent to our house have always been professional, polite, neat and clean. They called before coming during the designated time window. They wore shoe covers when they came into our home and when asked they washed their hands before working in the kitchen. They evaluated our complaints and dealt with our problems appropriately and at a reasonable cost.

Nadine G.

03/11/2021 12:00:00 SA

Rudy and Ignacio were my service guys. They were friendly, professional and efficient. We only had a small job but I appreciate good customer service .

Michelle M.

04/01/2014 12:00:00 SA

I prefer local mom and pop plumbers but SP was contracted with my home warranty. I really like the technician who seemed to be thorough and communicated well on the issue and solution BUT they were 2.5 hours late to an appointment in which the water needed to be turned off to the entire building. I called 4 times and 2 times they were on the way, 3rd time getting supplies and last time in the parking lot which was not true. I am not pleased about the customer service and which they run the office/appointments but the plumber actually did a good job. Get it together Superior Plumbing so the technicians can do their jobs and stop apologizing for you.

Had to change from a 2 star to 1, another call back because both water shut off valves were leaking and they have to emergency shut off water to my building and replace again?! Also, installed my shower head upside down so another round of mistakes. Disappointed big time!

Bobby W.

12/28/2015

Emergency call through Home Warranty, we had sewage in our bathtub. No call to confirm as promised. When I called them they gave me a 5 hour window, and the girl on the phone was very rude and unprofessional. The tech, Jorge, showed up at the end of the window..24 hrs after my call.

He spent 45 minutes searching the property..he couldn't find a sewer clean out. He quoted us $1500 to install one, and $350 to come back in a couple days to go through the roof vent.

The following morning I found the clean out in 15 minutes...and I'm no plumber. A different plumber came out within 2 hours and fixed the clog in under 20 minutes. (Royal Services. Highly recommended)

Incompetent, scammers, and unhelpful. Our home warranty company is no longer using them.

*UPDATE* to reply to Noe's comment..
The clean out cap was clearly visible in the basement by the shower drain. Jorge only noticed the contractors cap. Again, incompetent. I'm not a plumber and I found it in 10 minutes. he clearly just wanted to upsell us. A report has been filed by the warranty company.

Steven B.

03/04/2021 12:00:00 SA

Armin & Marlon provided a great experience from start to finish. Although they didn't have the part needed to fix the leak, they ordered it. They came back and quickly resolved the problem. They were mindful of our safety with masks and social distancing. I will definitely call again for any plumbing issues that come up in the future and highly suggest the company!

Anthony R.

3/23/2023

On Wednesday 3/15, we discovered that our kitchen sinks drain pipe under the floor - and in the crawlspace - busted. The next day we called Superior at 730am and they sent Adrian Gonzalez over by 9:30. He inspected the pipe and at first said that it was probably to wet to fix and it would need to dry out some. He snaked the lines in the house and decided he'd crawl under there anyway to see. Despite the water, he suited up and was able to make the repair. Superior was excellent, quick, and all at a great price. Adrian was extremely professional and upfront about all repairs, costs, etc.

Gary And Tonya K.

02/08/2013 12:00:00 SA

I will hire these guys every time. I called them about an issue with our shower/tub, and Vincent came out to check it out. He is incredibly kind and curteous, and very knowledgeable. But the best part was that he told me my plumbing issue was pretty easy to fix, and, rather than fixing it himself, he lent me his tools and told me what to do, and watched as I fixed it myself! NO CHARGE!! He told me he didn't want to charge me the minumum $139/hr on a job that should take 5-10 minutes. He watched my work, and he even left a tool with me that I might need in the future in case this issue crops up again. Again, no charge. Just an incredibly generous person and I can't say enough about him and his company.

Sophie E.

1/19/2022

I bought water Softener and water filtration system from Lowe's with installation service, after they installed it I noticed a leaking about an inch away of where the new pipe was installed and the plumber refused to help me fix it. And so I have to call my insurance to have another plumber to come out and Superior Plumbing came out to look at the pipe and fixed it with the copper pipe and the Supervisor plumber noticed the galvanized pipe was being installed for my new water filtration and softener. I just want to thank you Mark Juchim for letting me know about that otherwise I would not know and it would been very bad for my entire family health in the long run. I am still fighting with the other plumber that installed my water filtration system to have them fixed it and replaced with copper pipe instead. So thank you.

Casey B.

2/23/2023

Ignacio was courteous, professional, expert, and capable. Highly recommend.

Allysam C.

10/31/2019

Reasonable pricing and quick service. Honest and reliable. Got a quote from another company and it was double what Superior Plumbing quoted. Didn't try to convince me to replace the water heater either which would have cost at least $1500 plus. Mark and Alphonso finished the job in a little over an hour. This is my second time using them. I have them as my permanent contact now. Give them a call. You won't regret it.

Bonnie D.

10/03/2013 12:00:00 SA

In Jan. 2008, Superior Plumbing came for a problem with the kitchen faucet and said we needed a new faucet. Last night (9/29/13) that MOEN faucet handle broke off and a new faucet will need to be installed. I went to Lowes to purchase a faucet to have installed tomorrow. The faucet Superior installed 1/08 was at Lowes today for $139.00. Superior charged us $350 five years ago and an additional $125 for installation. We are retired, in our 70's, and certainly could not then or today easily afford such a rip off. Public beware.

Nick M.

10/10/2014 12:00:00 SA

I got these guys through Angie's List...because I was misled on yelp with my last plumbing choice...and know with the way they filter out more positive reviews for people who don't pay for advertising...that led me astray to get a company that had 5 stars and claimed they couldn't do my free sewer lateral inspection without a &700 plumbing job first to make a clean pipe (these guys told me it could have been done through the toilet).

I had my shower handles and shower head replaced...as my shower went from dripping to not really working at all. The cost was $225 and I thought that was reasonable. They were later than the time window, but that's normal for home services...and most important to me is that they show up, have integrity, do a good job, and don't charge an unreasonable price. Also, the plumber was friendly, and clearly as far as the timing goes, if jobs take more effort due to obstacles to get done that will affect the timing, and he had to work hard on my job, so I appreciate the extra effort and that doesn't affect my rating. Also, I was able to make a same day appointment on a Monday, which I'm sure is the busiest day as everything plumbing always happens to break on a weekend!

I have many plumbing issues I need worked on, and will be going back to these guys again as soon as I can.

Wendy L.

5/13/2022

Superior Pluming is truly superior. They are super responsive and efficient. David is the most professional and friendly plumber I've ever had. He took the time to answer all my questions and explained what was causing our plumbing issue very clearly and patiently. David and Rudy together solved our clogging problems within half an hour. I will definitely ask Superior Plumbing for future plumbing issues.

Shay P.

04/03/2018 12:00:00 SA

Jonathan was great! We had been without a waterheater for over a week and my patience was gone (I will NEVER buying anything from HomeDepot again), but Jonathan saved the day. After finally receiving the part needed, I called Superior Plumbing, explained I have 2 children and an elderly parent in the home, and they sent Jonathan right away.

Not only did he install the part, but he explained how to monitor the unit for future issues. I will be calling them for any future plumbing needs (I have an old house, so I'm sure there will be plenty of calls).

Marie F.

5/14/2023

Brian and Fernando were so awesome! Very professional, informative and very clean. They replaced three faucets and resealed a leaking toilet at the base that connects to the wall (commercial type toilet). I would highly recommend Superior Plumbing for your plumbing needs for both residential and commercial. You will not be disappointed. Thank you, Brian and Fernando!!!

Judecoren ..

06/09/2022 12:00:00 SA

We had Adrian and Daniel from Superior Plumbing and Drain Cleaning replace a leaking drain pipe under our house. They also replaced our water pressure regulator, which had stopped functioning. The work they did was very professional, and reasonably priced. They responded the same day we called and came to make an estimate. The next day they came and made the repairs. We had called others who made estimates and then flaked on us, showing up hours late or not showing up at all.

Adrian and Daniel worked efficiently and cleaned up behind their work. We would highly recommend Superior Plumbing.

Alan J. P.

06/11/2023 12:00:00 SA

Superior Plumbing came out on a Saturday morning to fix a clogged and leaking pipe from a bathroom wash hand basin. Brian arrived well within the allocated time slot, immediately understood the problem and fixed both issues. He made sure the area under the sink was clean and dry. He clearly explained what he had done and asked if there was anything else. Excellent service.

David P.

2/16/2021

I will be hiring Superior Plumbing for any plumbing problems moving forward. I have used them twice this year and they were responsive, professional, and most importantly fixed the problems in record time!

After my kitchen sink clogged, Fernando came out and quickly identified where the clog was. He had to snake the line multiple times due to the heavy buildup of gunk but through his persistence he successfully cleared the line.

When I had a few leaks under my kitchen sink, Ignacio and Rudi came out and quickly diagnosed the problem. They helped replumb part of my kitchen sink, and in less than an hour, the sink is leak free.

Kamron A.

07/10/2023 12:00:00 SA

Adrian was excellent. Very punctual and was quick on the job. I couldn't recommend him more.

Barbara R.

4/20/2021

Awesome job, came right out to our home, immediately found the clogged pipe. Fixed it quickly. Very pleasant and these guys were very knowledgeable.recommend them 100%. The price was much less than we expected.

Elena Z.

7/27/2020

Thanks so much to Brian for clearing up our line in the kitchen. I requested Superior Plumbing through warranty service, and again did a clean and good job!

Sherry E.

7/22/2021

Adrian Gonzalez and his assistant did a great job repairing both a water leak and a gas leak that popped up on a Friday afternoon. They had to fight with Fidelity Home Warranty about what they could and couldn't repair. Was the broken water main just a faucet? No, a main valve is covered. Did I need a pressure regulator making it a missing part so it wouldn't be covered? No, my water pressure is below 60 psi, no regulator needed. They remained calm and professional, stayed on task and explained everything clearly.

Jeff J.

8/18/2017

Very punctual very polite quick to do their job and offer advice. Julio did a great job!

Jacqueline F.

11/05/2019 12:00:00 SA

These guys are amazing! The are professional, non judgemental, and got the job done at a very reasonable price. I would recommend them to anyone who wanted a plumber and drain cleaner. We have two properties, and they have become my new goto company for service.

Details below: I called them on a Friday evening after we had a toilet issue. We couldn't use our toilet for a total of four days. I called our insurance and they were useless. I happened to drive by them on Rumrill and noticed the building - which looked a bit newer. I promised my husband that I'd look them up when we got home. But I got busy with work and forgot to call until later in the day.

I called and the woman who answered the phone was very professional and let me know that while they were occupied that evening, that they could send someone by on Saturday to look at our issue.

I received a call before they arrived. The guy, they came in, fixed the problem and was totall nonjudgemental about it. He was done in about 45 minutes. It was quick, easy and honestly, I can see why they have so many five star reviews! They deserve them. Thank you so much! Everything that you've done is appreciated.

Samuel R.

8/30/2019

What a different experience from another local company! These folks actually confirmed the appointment and gave me a heads up when they would be at the job site and they followed through. Adrian and David were friendly and efficient and did a great job. Highly recommend!

Richard F.

9/23/2014

My new neighbor asked our help in finding a good plumber.
I joined Angie's List and did a search for plumbers working our area.
After speaking with two other companies, I decided on Superior Plumbing & Drain Cleaning Services. They showed up on time and and did the work for our neighbor and a job for us. The work they did was professionally done and they completely cleaned up the area after. The price was fair and the work was good. The plumber who did the work, Vincent, was easy to communicate with and explained everything before starting and showed us the completed job. If I have anymore plumbing issues; I will call them again.

Irina T.

08/11/2021 12:00:00 SA

The technician Fernando provided an excellent service. Fernando is very knowledgeable, responsible, and respectful. I'm glad we have such good company that hire professionals as Fernando, in our area. I called and they sent technician the very next day.

Jay M.

04/05/2018 12:00:00 SA

BEWARE of this company! My home warranty sent them out to determine the status of my claim. They deemed all of my claim was pre excising condition. I had home inspections done just one month before they came out and there were no indications of any plumbing concerns. This company falsifies claims in attempt to maintain contract with insurance providers. When I called for further clarification they constantly said the Plumber is out of the office

Victor W.

12/20/2013

Superior Plumbing has been out to my house on three time. They have been outstanding. I have Home Warranty that I call for service and they recommend Plumbing Express every time that I called them they could not get out to week or so later.I would always get Superior Plumbing as the Home Warranty second choice they would come out and Get the Job done!
On Wednesday I called the Home Warranty and again Plumbing Express was sent out. What a Joke! So back to Home Warranty and Superior Plumbing Job done it 20 minutes.

I will never let my Home Warranty send anyone else out for my plumbing except Superior Plumbing.!!! Great Job Mark

Jennifer S.

3/25/2021

I highly recommend superior plumbing. I had a blockage that was affecting both my toilet and shower. I had one plumber try to unclog it with a plunger and said it was a more serious problem that he could handle. I called two other plumbers who said that they simply wouldn't be able to help me. My home warranty company finally suggested superior plumbing. They called me that very day and were able to make an appointment the following day. Jorge arrived within the window they suggested, he was polite and professional. He quickly diagnosed the problem and quoted me a very reasonable price for a service that would not be covered under my home warranty policy. He was able to efficiently fix the problem. I am completely satisfied with his service, and highly recommend superior plumbing.

Nancy Y.

09/09/2017 12:00:00 SA

I met Adrian & George yesterday (9/6/2017) for faucet/valve leaking under kitchen sink, and problems in the master bath toilet/shower valve not working well, they came on time and very polite and after identified the problems, they started working professionally, I told them I have to leave earlier and they called the office to reschedule the appointment on 9/8, and Adrian did something to make sure the valve under the kitchen sink not leaking before they left. They came back on 9/8 and finished all the repair/replacement work professionally. I have to say Adrain & George are professional in plumbing field, they can detect & identify the problems and fix it precisely. Superior Plumbing is very good in the business. BTW the ladies in the office Dora, Anna, Stephane who made the arrangements are very good, polite and professional also.

Juan D.

06/07/2021 12:00:00 SA

Look no further than Superior Plumbing for all of your plumbing needs. I had three different plumbers come out to my residence to fix what I thought was a simple problem. The previous plumber failed. When I called Superior, they sent Armin...let me tell you this man is a master plumber. He resolved my issue in less than 8 minutes!!! He was very professional and personable. Do yourself, CALL SUPERIOR!!!

J.G. L.

03/06/2023 12:00:00 SA

We had a major sewege line issue. Armin from Superior Plumbing was fantastic. He was able to deal with a really tough job in a very efficient and well done way. Would highly recommend using Superior Plumbing for your plumbing needs.

P H.

2/18/2021

From the first phone call to the company beginning with Dora, customer service, my experience with Superior Plumbing exceeded high standards. Technician Jose is a professional whose scope and knowledge of assessment of problems or issues displayed his proficiency. He performed his work with precision and on time, as scheduled. The attention to detail, respect towards the owner and property is a model for all business could follow. This company still cares about the customer and it is appreciated.

Thank you,
A very satisfied customer.
Ms. P. Harrison

Raoul D.

3/18/2015

First off, I would give zero stars, but that is not an option.

My tankless water heater began having temperature problems, so I called Superior to come out and have a look. This particular unit has a control panel which provides error codes so that you can provide the diagnostic info to the service provide and save both customer and service company time and money. Well that is where the problem began.

They wanted $250 to come out and diagnose the problem....... I already gave them the code and told them the problem. So I told them no thanks, I'll just call the manufacturer. 10 minutes later, I was on the phone with the manufacture customer service rep. I gave them the code and they told me EXACTLY what the problem was. They even, at no charge, put a new board in the mail - overnight - and dispatched a technical. ALL FREE.

Guess who they called..... you got it, Superior. They set up an window to come out. 10 to 1 then next day. At 1 Dora called to say they were running late.... I was the next in line. At 2 she called again to tell me they had just finished a job in the next town and were on their way. I used to live in this next town, it's 10, maybe 15 minutes between. 45 minutes later they had not shown up.

I called Superior again at this point to complain about their level of service. I told Dora that there service was totally unacceptable. I had been waiting for 5 hours - which was two hours longer than their window - and they certainly weren't performing like a 9 diamond company which they claim to be on their recording on the phone. Dora told me that if I was going to have this kind of attitude, she was going to cancel the call. I guess to Superior, any complaint is grounds to cancel a call.. which they did, with the Tech right at my door.

I called the manufacture to let them know what happened....... They were quite upset. I hope they light a fire under this company, perhaps even yank their service contract.

I would't recommend this company to my worst enemy. Stay away, there are plenty of reputable mom and pop companies out there. These guys try to gouge you up front, are less than interested in meeting their commitments, and apparently don't want to here any complaints about there service.

Run

Tina H.

6/18/2018

Office staff was friendly and courteous. Hector who inspected the leak within less than 24 hours was vey professional and knowledgeable. Hector's report was detailed, accurate, and also easy for us to understand. I am very satisfied and would highly recommend them.

Melissa C.

06/02/2017 12:00:00 SA

When I woke up to my hot water heater not working yesterday, I used yelp to find a local plumber. Imagine my surprise when I found Superior plumbing! They were very thorough and even looked up the serial number to find out the part was covered under warranty and they would handle recovering that part of the cost!!! They came on time and the repair was as we thought, the ignition bit, the price was exactly as quoted. The plumbers were polite and clean, providing a free estimate on other work they thought would be beneficial. They even allowed my crazy cat to watch...

Thank you Superior Plumbing for a job well done! You deserve this 5 star review and will definitely be my plumber from now on.

Laura H.

04/02/2021 12:00:00 SA

Jonathan with Superior Plumbing and Drain Cleaning Services was professional and answered my questions in regard to replacing a water heater. The work required a permit and there were no glitches despite Covid shutdown. I did not hesitate to call the company again when I needed a plumber for an unrelated plumbing problem.
Marcos replaced our sump pump and explained in detail what that entailed. He was available to answer questions.

Sara P.

06/10/2021 12:00:00 SA

Rudy and Ignacio just unclogged my bath tub they were very professional and courteous they were very fast as well. They also cleaned after themselves which I appreciate 10/10 would recommend them.

Daniel C.

10/31/2019

I had a main line leak, called in the afternoon for help, and they had someone out to identify and start the fix it by 4pm. Though they couldn't fix it by that night, they ran a temporary bypass so that there was no interruption in water usage while the new copper fitting cured to the old pvc piping. The project was finished the next afternoon. Mark, the technician, was professional, friendly, and efficient. This is the second time I've used them, and both experiences were equally positive. Though they are probably on the pricier side of services, it's worth it to me because of their promptness and thoroughness.

Claudia V.

7/16/2020

I discovered a water leak in the wall behind my refrigerator from the ice-maker line and called Superior Plumbing to make an appointment. Rudy and Ignacio arrived on time, found two leaks, and fixed them. They also fixed the plumbing underneath my kitchen sink and made sure it was up to code. It was a very narrow space and also involved a garbage disposal and the line from the dishwasher, but they got it done and it looks better than it has in almost 20 years! Rudy and Ignacio are very knowledgeable, prompt, courteous, and professional. I can highly recommend them!

K M.

10/17/2016

Alert! If you are using Superior Plumbing through a home warranty, please read my review! I have fidelity home warranty and I submitted a service request regarding issues with two toilets in my home, a clogged kitchen sink and a broken garbage disposal. Fidelity automatically assigned me to Judeih Plumbing. I didn't think much of it at first but then I decided to yelp them..... SCARY!!!!! What I read was purely terrifying and I have never even heard of a business operating so horribly. I think they got their business solely through customers that felt they had no choice but to use them because they were assigned to them by their home warranty. I canceled my appointment and quickly called Fidelity asking for another option. They mentioned Superior Plumbing. I remembered that name from a few months back when they cleared my sewer clean out from a horrid blockage. I unfortunately did not call Superior as the first company to come out to fix this issue and the first plumber did nothing (and I also had to pay him for the nothing that he did, Great!). But thankfully Superior cleared up the issue for me.

They have Saturday and Sunday appointments which is super helpful and Jose came over on a Sunday to fix all of my problems super fast! He did come late and outside of the 9-11am window I was assigned, but the most Important part to me was that they were able to fix it quickly and hassle free so I am still giving them 5 stars.

The interesting thing I learned is that if you are going through a home warranty, they control and direct Superior Plumbing to go through certain protocol and restrictions. If you read negative Yelp reviews on here (or other plumbers pages) where a customer
mentions home warranty, it is important to understand that it is most likely the cheap home warranty company's fault forcing the plumber to make a repair in the most cost effective (but not necessarily effective method in the long run). Worst case scenario I would suggest you just pay the plumber out of pocket if you have a serious plumbing problem instead of using horrible home warranties that really are just a bunch of BS.

Anyhow Superior Plumbing is great and they are diamond certified. When my home warranty runs out I will use them for all my plumbing needs!! Good job guys!!

Russell M.

05/01/2023 12:00:00 SA

Adrian is very professional, friendly and knowledgeable. He works extremely fast too!!!

Natalie I.

8/23/2021

My home warranty old republic sent two failed plumbers before superior plumbing saved the day. The previous plumbers incorrectly diagnosed the issue and then filled up their schedules and couldn't fix my mainline stoppage. Superior plumbing came within 30 minutes of receiving service request, took the time to diagnose and test and really figure out the root cause of the issue, and ultimately fixed three plumbing issues without resorting to the extreme measures that the previous plumbers recommended. I highly recommend Adrian and his assistant Daniel, thank you superior plumbing!

Connie N.

03/06/2021 12:00:00 SA

Loved that they fixed our water heater even on a weekend. Our water heater broke on a Friday morning, I called our Home warranty and the home warranty assigned our case to Superior Plumbing. Mark Juchim, the field supervisor came to our house very quickly in a matter of 1-2 hours. He told us that they need to replace the water heater, normally they don't provide business on a weekend but since it's winter Mark said he will give us a favor and will come and replace our water heater the following day (Satuday). Since he knows that it's hard for homeowners like us not to have a water heater during cold winter days. Mark and Daniel then came to replace our water heater the next day and finished them quickly in two hours.
Their work was excellent and Mark even called us later in the afternoon to check on the status of our water heater and to make sure that we have no issues on the newly installed water heater. Mark's phone call was genuine and shows that he has personal touch to his customers. My husband and I were extremely happy with their service.
We highly recommend Superior Plumbing to anyone out there for any plumbing service need especially for water heater! Thanks to Mark Juchim for his wonderful service! Keep up the excellent work!

Crystal L.

3/24/2023

Superior Plumbing never fails. They are the best. Armin helped me fix a tricky situation with the water going into my fridge. He went to Home Depot to get parts and didn't leave until I had a workable fix to my problem.