Description
At Service Champions, we have assembled a team of professionals with one goal in mind, your complete and total satisfaction. From air conditioning and heating tune-ups, maintenance, repairs, installations and plumbing our Peace of Mind Guarantees is our written commitment to you. For your security, all of our staff are background checked and drug tested and we'll email a picture of our technician, before he arrives. We have a state-of-the-art training facility where each technician receives 150 hours of mandatory classroom training each year. From the moment you contact our call center, to the technician completing the job and leaving your home, you'll then understand why our name is Service Champions.
HISTORY
Established in 2000.
Leland Smith founded Service Champions Plumbing, Heating and AC in March of 2000. Service Champions' goal at the beginning of its existence, as it is today, is to provide homeowners in Southern California a service that is beyond their expectations. At Service Champions we service, maintain, and install all makes and models of heating and air conditioning systems as well as provide plumbing solutions. At Service Champions, we pledge to always provide: - On Time Service - Upfront Pricing
ABOUT BUSINESS OWNER
Leland Smith has been in the plumbing, heating and air conditioning industry since 1979. After selling his previous business doing plumbing, heating, and air conditioning in 1997, Leland founded Service Champions in March of 2000. Service Champions is a full-service residential heating and air conditioning company headquartered in Yorba Linda, California, serving homeowners in all of Orange County, and parts of LA County, San Bernardino County, and Riverside county. Today, Service Champions has over 100 employees. Service Champions was founded on one principle- to provide service like a champion by giving you more than what you expect on every occasion.
SERVICES
A/C Repair, Heater Repair, Toilet Repair, Air Duct Repair, Electric Furnace Repair, Pipe Repair, Water Heater Repair, Bathtub & Shower Installation, Boiler Services, Electric Furnace Installation, Faucet Repair, Garbage Disposal Repair, Electric Water Heater Installation, Gas Water Heater Installation, Sump Pump Installation, System Maintenance, Tankless Water Heater Repair, Pipe Installation, Sewer Services, Thermostat Repair, Water Filter Services, Heater Installation, Air Duct Installation, A/C Installation, Drain Cleaning, Gas Furnace Repair, Sink Repair, Backflow Services, Bathtub & Shower Repair, Drain Installation, Faucet Installation, Garbage Disposal Installation, Gas Furnace Installation, Electric Water Heater Repair, Gas Water Heater Repair, Sump Pump Repair, Tankless Water Heater Installation, Water Heater Leak Repair, Leak Detection, Sink Installation, Toilet Installation, Water Heater Installation, ,
Reviews
AC cleaning and tune up. Thomas was very informative, polite and courteous. Highly recommend this service.
A great company with the nicest workman. Had both all my air ducts replaced and new heater installed. All work done timely , and efficiently . I highly recommend this company.
Service was great. Michael was very through in his inspection. He explained everything and gave us good options. We will use again
Johnathon T.
02/04/2022 12:00:00 SA
Our sink in the kitchen was clogged called service champions and they sent out JOSE CAYETANO he was awesome very respectful and he got the job done in a timely manner hope when we have another problem that he be the one to service it.
Beca M.
08/05/2022 12:00:00 SA
I couldn't be happier with service champions! They truly are a stellar company. The technicians I've come into contact with have been fantastic every single time. They work fast and keep your home clean leaving no trace of their work behind. David chavarin came to install an air scrubber and not only did an exceptional job but he went above and beyond to help me replace some hard to reach smoke detectors. His service was much appreciated and it's actions like these that gave you a loyal customer for life. Thank you service champions !
Dave A.
08/05/2022 12:00:00 SA
Cristian Sanchez came to my home today and completed an AC service. The experience was great he was detailed and specific in what service he would be completing explain the entire process and sold me a maintenance package. Nowadays it's very rare to feel confident in purchases but Christian did that for me!
Cody was on time and attentive for my AC tune up. Explained everything up front with no hassles. I have used service champions in the past for my furnace tune up and had the best experience. Highly recommend this company.
Don't trust this company, they come out for a simple advertised cleaning and system rejuvenation and then tell you that your system needs to be replaced.
The tech said our coil was leaking oil and had pictures on his tablet.
We had a second opinion come out and the tech said that there was no evidence of oil or any leak. I'm thinking that he had a picture of a leaky coil saved on his phone from a different house.
I WOULD NOT TRUST THIS COMPANY! For reference I've attached a Reddit link to similar stories from the same company.
I would recommend getting a second opinion when something doesn't sound right. Wish companies were honest but unfortunately not.
reddit.com/r/orangecount…
If I could give zero stars I would. Dont let them fool you too.
Stan W.
04/08/2022 12:00:00 SA
I had my AC and heater system replaced over a year ago. For that experience, I'd give Service Champions a one-star rating. It took two months for them to get it right with onsite visits every couple of days and visits by subcontractors for things that they couldn't get right. Half of the crew were inept. That said, once the system started working everything is working wonderfully. I signed up for monthly maintenance and it's been great, especially the last visit which was for an AC tuneup. 5-stars to Brian Martinez who was especially knowledgeable and pointed out several items that could be improved. I opted for an improved air filtration system and it has been working out well.
UPDATE: Service Champions responded to my initial review within 24 hours of my submitting it. After they did an internal review, it was determined that the technician that came to my home chose the wrong option from the price book. He selected a tank rebuild which includes everything in and around the tank instead of just the bolts and gasket that were leaking. Additionally, they informed me that the technician should not have even charged me the $99 for what was done.
Service Champions actually does what they say they will do. They refunded the $99 charge and were very forthcoming about the mistakes that were made vs what should have happened. Integrity in business is a rarity these days. After speaking with them and having the customer service experience that I did, I will definitely be reaching out to them for our next service needs.
We had our plumbing system inspected, and thanks to the fine work of Technician Kristopher Deskins, we scheduled an appointment in a week to have some minor repair work done, prior to it becoming a major repair. Kris was very thorough in explaining everything that he was doing. Service Champions is very fortunate to have such a fine employee working for them!
Estela U.
08/08/2023 12:00:00 SA
Our cooling system was checked through and wasn't in a hurry. Nery nice and polite technician.
Our plumber tonight, Jose, came after his normal work hours, due to us having a main line blockage upstairs which started rain dropping into our first floor living room. Jose was absolutely excellent- i.e. polite, tried to answer all of our questions and concerns, could tell he really was on our side, extremely helpful, etc. You would be extremely fortunate to draw Jose as your future plumber. This has always been our experience with Service Champions.
Jeff A.
04/12/2022 12:00:00 SA
I called Service Champions originally in response to a direct mail furnace tune-up offer a couple years ago, and had them come out again to tune up our AC. Their rep, Alex, came out today, and he was very professional just like his colleagues during their visit. These guys are so thorough in their work and extremely pleasant. They take time to discuss any potential issues they see during their inspections without any high pressure sales tactics. This is an extremely good company to do business with. Highly recommend if you have any heat, AC or plumbing problems.
My AC stopped working and the service tech checked over the system. Said the main elect. motor was frozen (locked up) and would need to be replaced. Also the duct work and piping were too small and should be replaced. Total Cost: $9,000. I had the good sense to get a second opinion and they fixed the problem in less then two hours for a total cost of $279.00. I don't know if Service Champions was deliberately trying to screw me or if their tech was just not well trained but either way, I won't be calling them again. EVER! ! ! !
Excellent! I've been a General Contractor for over 30 years. Out of my area helping a friend, set up a yearly service. This was one of the most through services and most professional I've ever experienced. On time and reasonably priced, exceeded expectations.
Mariellen B.
04/06/2022 12:00:00 SA
From the initial contact when booking the appointment to the technician visit the process was professional and thorough. Technician Cristian Sanchez was extremely knowledgeable and patient, explaining both the service process and what could benefit our system for better results. It's refreshing not to feel the pressure of a pushy hard sell that leaves you wondering if you are being taken. Will definitely work with this company again because of that, and because of the honest and professional experience with the technician. Oh and they also have a club program to keep your hvac in the best condition at a cost saving price!
We had a great experience with Service Champions. Emanuel and Bob came to our home in record time. I was sure it would take longer since we're in the heat of summer. Emanuel was polite and professional. Took pictures of our issues in the attic. Bob has years of experience and a way with customer service. He made us comfortable with the repairs we needed. Explained all of our options and reassured us we would be happy with the finished project.
I trust this company and will be back to comment on the finished job.
Thank you, Service Champions.
Richard and Dolores
Service was fantastic and Christian was professional and courteous. Everything was thoroughly checked and all issues were resolved quickly. He kept everything clean and was a joy to have fix our plumbing issues.
Jordan R.
03/02/2022 12:00:00 SA
We had Carlos Garcia come do maintenance on our furnace today as part of our members club maintenance plan and couldn't be more happy with his work and customer service. He was super through and efficient, took pictures of everything so he could show us exactly what our units looked like without us having to climb up there and see ourselves and replaced our filter for us before he left. He also took some time to get to know and play with our chocolate lab so that she felt more comfortable having him coming and going from the house while he worked. Super happy with his work and customer service! He definitely made us feel like we are in good hands
We had Christian come out today to perform general maintenance on our heater. I'm so glad we decided to go through Service Champions. Christian was so knowledgeable and took the time to explain our equipment and where we have concerns. He is about as professional as they come! I strongly recommend using Service Champions and would say to request Christian as your technician. You won't be disappointed! Thank you!!!
Suzanne M.
05/05/2023 12:00:00 SA
They were running a special. West, the technician was very friendly and seemed knowledgeable. Did all points check and cleaned the unit. Unfortunately, our ducting was installed on the cheap when the houses were being built. So, new ducting is quite expensive and that's what was recommended. But, not pushed. Very nice, friendly people. Good company.
I highly recommend Cristian Sanchez at Service Champions of Murrieta. He was sent out to service our furnace with in the same day we called. He was very honest and reliable. Cristian took the time to explained what was the best solution for our heater issue. He was able to fix it quickly and we now have a working heater:)) He also recommended the club program to help prolong the life of the hvac, which we signed up because of his professionalism.
Our tankless water heater stopped igniting. This company was authorized by the manufacturer so I called them. I clearly had low expectations because i realized just how relieved I was at the end of the repair visit and also realized how anxious I was. They were FABULOUS to work with from the initial call with Cassandra and the technician, Jose Cayetano, who came out to work on the water heater. I was truly impressed with their communication (texting updates) and professionalism. They will get our A/C and plumbing business from here on out!
Honest! Knowledgeable! Reliable! Bobby came to my house to service a clogged toilet. I had called two other plumbers before finding them the other two were terrible seemed to not have knowledge of where my main drain was or any of my drains were and they wanted to charge me a lot of $. I'm so glad I found service champions because right away Bobby knew what was wrong and what he needed to do to fix it. It was at a great price too! I mention other issues I had while he was there and he was able to help me with that and fix them, one of them was servicing my tankless water heater. I definitely recommend them! Best service!!!!
They live up to there commercial. They inform you when they are on their way. Very professional, neat and knowledgeable. I had a few concerns with the initial visit and a manager called me the next day very willing to listen to me and do whatever it took to correct my concerns. And that is exactly what happened the next day. I'm totally satisfied
Leroy W.
06/09/2023 12:00:00 SA
Alexander Walters provided great customer service. He was professional, experienced, very thorough and overall just exceptional. He arrived promptly and even though it took most of the day to complete the job, he remain patient. One of the best.
Juan did a great job clearing our backed up sewer. It started raining during the job, but he was persistent until the problem was solved. I would highly recommend to anyone with a similar emergency.
Tony C.
03/08/2022 12:00:00 SA
I woke up to a leak coming from the 2nd floor to the first floor. I had to shut off the water to the house. I called Service Champions and explained the problem. I am a member of their service program and today I saw the value. Service Champions sent someone out in a few hours of me talking to them.
Bobby came out and did a great job. He was able to diagnose the issue in a short time and had it fixed in a few hours. Bobby was upfront with everything and kept me posted on the progress. There were no surprises and I believe the price was very fair.
I appreciated the prompt response, quick diagnosis and fix. I won't hesitate to call them the next time I need a plumber. My hope is that isn't anytime soon, but if it happens, I will ask for Bobby. Thank you!
Arif S.
08/01/2023 12:00:00 SA
Servicemen was courteous, initially got called for A/C in my one of the rental unit as it was blowing hot air. They charge me reasonable price to diagnose and showed up next day; the original issue was capacitor gone bad. After words the servicemen called me again and break the news that my A/C condenser motor has gone bad and that would cost me another (close to ) $800 (for a $140 motor). Needles to say that service cost me over $300 which include their diagnosis (misdiagnosis) and a capacitor ($20) and the A/c was still not working. I ended up replacing motor.. Very disappointed. I was hoping a reasonable charge as a club member (as we pay monthly fee). Very disappointed.
Bobby Knott was fantastic! He came within hours of us calling with an issue. He explained everything so we could easily understand the issue and what was needed for repairs. As new homeowners, it can be hard knowing what is a priority and what can be held off for a time. Bobby didn't pressure us at all and helped us determine the order of priority. We will definitely be requesting Bobby for future needs!
Ken W.
08/04/2023 12:00:00 SA
Excellent and professional and exceeded my expectations. Joseph was prompt, courteous and so efficient. So far all the technicians were great!
Deborah C.
02/08/2022 12:00:00 SA
Just completed a plumbing service call with Pete Ornelas-Lopez from Service Champions in Murrieta and I could not be more pleased with his service, professionalism and the special care he took to protect our flooring, cabinets and granite countertop. His presentation was immaculate, something you almost never see in this business. He explained everything he was doing before hand and showed me the problem after completing the job. He was very knowledgeable and gave me recommendations for a couple other issues I was having with my kitchen facet and water heating. He even offered to do a good deed before he left such as take our the trash, help with moving a item, etc. I had to laugh, I was blown away. We have used Service Champions for all our heating and A/C needs in the past and have always been very pleased with the quality of their service. We were very happy to learn that they now offer plumbing services as well. I'm keeping Pete's card close in hand now that I have found a plumber I can trust and count on. Thank you Service Champions for you continued dedication to quality service and excellent service technicians. You're number 1 in my book!
Christian Maxwell did a great job in our plumbing problems. He was very courteous, reliable, very prompt and friendly. I will request for him again next time I have plumbing problems.
We have 3 toilets that needed some plumbing. We decided to give Service Champions a try and we are very happy we found them. They came out the same day and fixed everything we needed. Our technician Pete was extremely professional and helpful. We look forward to doing business with them again. Excellent company!
Sandra M.
07/06/2022 12:00:00 SA
Austin Paget came out to do our air-condition tune-up. He did an excellent job! He was professional, knowledgeable, and friendly. It was pleasure having him work in our house.
Had a great experience. Christian Sanchez, our technician, was knowledgeable and super informative! Would recommend for future services!
The two gentlemen who arrived were very professional and knowledgeable. They were happy to explain their findings and how our system worked. They made recommendations on what changes needed to be made and were happy discuss how to replace the items myself should I choose. They were equally fine with the idea of me doing the work or they would themselves. There was no heavy pressure.
I would recommend their service to others
Rosemarie P.
05/03/2023 12:00:00 SA
Jose of Service Champions, was very user friendly and professional. He assessed the plumbing issue we had on our pedestal basin within minutes, gave a reasonable estimate and had the job done within 15 minutes.
Jose not only did an outstanding job, but repaired the damage done by previous Home Adviser plumber.
We use Service Champions for our heating and air. They may be a little more expensive than other companies out there, but they are very professional and stand behind their service. They are worth their money. This was our first time for plumbing services.
We highly recommend Service Champions!!
Wish I could give Austin B. More stars! So trustworthy and knowledgeable on his work. Might not look forward to need of my call but I do look forward the honest service this company provides and the quality of employees. Thank you!
Emmanuel is an excellent service technician. He was professional in every sense of the job he performed. He also explained any and all questions I had for him and showed me little things to look for on my heating and AC that may turn into bigger problems later. Emmanual also introduced a service plan they offer which I ultimately signed up for at a great value, a fantastic preventative maintenance program. After all work had been completed, Emmanual cleaned up and left things better than when he arrived.
Respectfully,
Jerry G.
Technician Jose cayetano and David, Christian were very informative about all of our questions and very professional. I recommend your Company to everyone who ask's about Champion. Thank you.
Maria I.
04/05/2022 12:00:00 SA
Good service by Bobby who came to provide service.. very professional and informative.. highly recommendable company
I had a slab leak last week and I called Service Champions -Melvin came to my house and inspected the damage, he was real professional and told me what needed to be done to re-route my hot water line. It sounded like a lot! The price he gave me was great! Sergio, Julian and Chris came to my house the next morning and starting working on everything! They ended working almost 10 hours doing a job that normally takes two or three days to re-route two bathrooms and kitchen. They had my water on and holes patched up like new. I can't thank those guys enough! These guys know what they are doing! If I ever have any more problems I'm for sure calling Service Champions! Sergio, Julian and Chris deserve a raise as far as im concerned! They all were the MVP's of this Championship Service! My wife, kids and I appreciate you! Ryan and Miguel thank you also coming thru and helping out!! My wife really didn't have to clean anything because the work they did was perfect!
Overpriced like car salesman. We we able to get our air conditioner serviced and working for less than $800 when they offer to repair for $5000.00 and told us it would last long. They we really needed to replace the unit was too old and outdated even said we had a leak. Not existing we need to replace for $15000.00. Another come offer to pay half and with heater replacement as well if we wanted. But not necessarily need because our could be repaired. Saved us! Sadly Service Champion manager called two weeks later to offer a lower price no thanks. Never will ever call them back for that craziness.
Great service and great pricing! They fit us in the day of. Service was excellent. We were expecting our bill to be substantially higher but their quote was not! No hidden fees or anything! Pete was our guy and he was fantastic and went above and beyond to help us out and make sure our plumbing issue was resolved.
Do not hesitate to use them!
Benjamin S.
12/09/2021 12:00:00 SA
My furnace, could not perform as it had previously done in the past, pilot let was out
Call the gas company and the service tech, inform me that the furnace to old, outdated, then red tag my old furnace, call service champion of Murrieta, technicians Cristian Sanchez came through for inspections. He took one look at my old furnace and inform me that I had a monster in the attic with my old, even told me it had been recall about 4 months after install. We talk gave me good price on a new furnace, next day 2 technicians came by install a new furnace they work throughout the day and evening and finish the job, Outstanding job, we have heat to keep us warm through the winter season, finances was easy no hassle, I'm loving it, Cristian thank you for your help and your no hassle finances thank to Ron
And soshi Outstanding. Get with Cristian Sanchez champion service of Murrieta you be glad you did. respectively B.Smith
Riverside, scale of 1 to 10 job knowledge
Equal 100. Really thank you
Hank C.
06/02/2023 12:00:00 SA
Service was very professional. Tech arrived as scheduled and answered all our questions and made recommendations on what to look for in our plumbing inspection.
This is part of their annual inspection contract and I highly recommend professionals looking at a 20 year old home.
They also stand by their happy guarantee promise.
A very happy customer,
Hank C.
Melvin came out yesterday and did a plumbing check up. We bought our house recently and weren't sure what plumbing problems it might have, especially since it is an old house. Melvin was friendly and knowledgeable- he answered every question I had and explained things so that I could understand. Thanks again.
Darrell S.
07/05/2022 12:00:00 SA
I am updating my review of service champions. Since my previous review I was contacted by management and provided the originally scheduled service. It was completed almost without any issues. There was still a few minor concerns but I appreciate that the management team went out of their way correct the original complaint. The service was overall average. No complaints but nothing I feel that I have to rave about. Pretty standard stuff. Your system is old, you should upgrade, do you want to buy our extended warranty sort of thing. Your visit will not be without the additional services sales pitch but that's Typical for these sort of vendors providing a discount on this type of service. The inspections completed during my service were the same ones all the vendors who perform this service over the years have conducted in the past. Nothing additional. Average service No complaints.
Tim Y.
05/12/2023 12:00:00 SA
Our water heater was having an intermittent problem and Jose Cayetano came out and fixed it right up. I really appreciate the Service Champions team, they are all friendly and very helpful.
Robert M.
10/03/2022 12:00:00 SA
I just had my routine maintenance done by Christian Sanchez. He was a true professional. He did an outstanding job cleaning my AC unit and took the time to explain different things to me. He was patient with my dumb questions.
He educated me on different drainages within my house and how to keep up on them. He seems to be an asset to the company. His supervisors should be proud to have a team member like him. Highly recommended the company and Christian Sanchez.
I could not be happier with the Service I received. I booked an A/C tune-up special and was told that the unit was too loud. He checked the output and found that it was not cool enough. Diagnostics were run and it was determined that the unit needed to be charged. The unit was cleaned and charged for a very reasonable fee. The unit now blows out very cold air as it should. It is so refreshing to have honest work at a reasonable price. I won't use anyone but them in the future.
Technician arrived on schedule and performed an inspection on our plumbing. I told him that our water heater was less than a year old and was still under warranty. But he continued to flush the w/h and when finished he told me that there was corrosion on a few of the connections. I asked if he could tighten those connections and he said that he couldn't as the fitting might break. He added that he could replace the two connections at a cost of $286. I told him that I would call the original plumber as it was under warranty.
I believe that there was an extra effort made to find something that was in need of repair, even though I made it clear that the water heater was still under warranty. Later that same afternoon I was trying to run some hot water and it was just lukewarm. I went out to check the settings on the w/h and sure enough the dial had been turned to Pilot and left there. So needless to say, this was not a good experience
Jeremy C.
02/03/2022 12:00:00 SA
I am a happy member and I received a complimentary service today. Chris came and performed a safety inspection of my home's plumbing. He did a great job and even flushed my water heater. He noticed that one of my sinks had a loose part that fell out of place. He quickly fixed it for us. I smiled and said good deeds for free for sure huh Chris?! He said yes sir and kept going with his inspection. I am completely satisfied with Service Champions and I highly recommend them. They are not the cheapest out there but I trust them completely to be honest, clean and to do their jobs with the highest integrity and industry standards. I felt safe having them in my home with my young children and my wife. The guys they send out are always professional and they are background checked and drug free. For me that's important and gives me peace of mind.
Needed help to unclog a slow toilet. I requested quotes from several plumbers through the Yelp app, and they provided the lowest cost est due to a $45 discount for contacting them through Yelp. So generous! The technician arrived in the early part of the 4 hour arrival window. He was very professional and courteous, and the toilet was fixed within minutes for an unbelievable $33. 5/5 definitely recommend!
AC service/annual maintenance performed by Service Champions was excellent. Technician was very thorough and explained it all to me. This service was needed and your rep did an outstanding job. Will continue with the monthly maintenance program and we will reap the rewards in the future. Thanks.
Brian S.
06/08/2022 12:00:00 SA
Plumbing service was amazing. Melvin was extremely helpful and professional.
Karen N.
02/11/2022 12:00:00 SA
Jose, our plumbing technician, was helpful, knowledgeable, and professional. He diagnosed the problem and fixed it in under an hour. Even gave us a break on the price. Will use again.
John W.
02/10/2023 12:00:00 SA
I wanted to commend Juan Munoz for his excellent job of fixing our toilet. We had roots growing around the toilet drain pipe and a tank leak. He took the time to explain how the leak was caused by an incomplete install from another plumbing company. My wife and I found Juan to be very personable, trustworthy and competent. He deserves to be commended. I also appreciate how Service Champions came out the same day. If it was not for the same day service we would have had to cancel our Super Bowl get together.
Christian came out on time and was very friendly. He showed me pictures of my existing equipment and was thorough in detailing the work they recommended. I appreciated his time and effort. I highly recommend Christian's and Service Champions.
I had Luis from Service Pros come out a little while ago to service our AC unit after seeing one of the ads by Leland Smith about their maintenance specials. Luis was very courteous, professional and took his time to explain everything he did and was very through in going thru the entire house and attic. I'd highly recommend them for their service first attitude and no gimmicky sales.
Really great to work with. Had both our AC units serviced. Austin, was our tech and he was on time, efficient, professional, personable and yes he helped with a 'good deed'. All work was discussed, options provided and the pricing was very fair. We are loyal customers going forward!
Liz H.
02/03/2022 12:00:00 SA
Christian maxwell is the best tech understanding everything and explained all what was going on in the house. Never want anyone else in my house service was the best.
After getting a personal looking letter in the mail from Leland A. Smith (no business name or logo's on the exterior of the mail) offering a discounted precision tune up and professional cleaning of my air conditioning unit, I decided to schedule an appointment and take advantage of the offer. I called and made an appointment for a few weeks out. I received a confirmation email along with reminder emails, a week prior and a day prior to my appointment. On the day of my appointment (5 minutes into the window time they were to arrive) I received a phone call telling me they were too busy to come out today and wanted to reschedule in another two weeks. what! They didn't know the day before when they sent me a reminder email they couldn't come out today. Nope, go to a more reliable company that will actually come out when scheduled.
UpDate:
After posting this review I was contacted by the companies operations manager, Brian, who apologized for the company not showing up when originally scheduled. He informed me this was a direct violation of their happy guarantee promise and rarely occurs. Therefore he offered to reschedule the appointment at my convenience and the work would be completed for free. I agreed and set up an appointment for the next business day. On that day Stephen arrived on time and explained the work he was going to perform. He then told me how much it would cost (the original price from the first visit) When I explained that Brian had arranged for it to be covered under their Happy or no charge policy. He said no problem and spent the next three hours diligently performing the work. Good to see a company actually stands by their promise.
I had my two A/C units serviced today. The tech was friendly, courteous and very professional. He explained to me everything he would be doing and after the work was completed, he showed me before and after photos of the entire system. I was very happy with his performance and definitely will continue using Service Champions for all of my HVAC and plumbing needs.
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