Courtney M.

7/21/2021

Saifuddin assisted us in diagnosing the issue with our drain

King O.

2/24/2023

Team Emiliano, Ryan, Alex, Wesley is very active on communication which is great for tracking whats going on.

Andy B.

1/18/2019

Had a tech come out to fix a drain and change a cartridge for a leaky bathtub. First a field manager came out and gave me incorrect information about being able to repair my disconnected drain along with the cartridge. The tech came out and said he couldn't touch the drain, doing so would cost an extra 250. He was there just for the leaky bathtub. I then called the manager for clarification. He was argumentative and interrupted me throughout the call.

Next day, I get an invoice from them to send to my home warranty for reimbursement. The home warranty needed more information, and it took 5 separate calls before they sent the correct one.

After all that, it turned out the tech installed the cartridge backwards in the tub. I get a four hour window of time where I need to be home for a tech to come back and fix it.

Kathryn H.

12/28/2022

Donte showed up to fix some problems from the prior install and did a fabulous job. Thanks

Donna S.

7/30/2015

Thank you Roto-Rooter Sacramento (916) 482-1400! My gardener had knocked my faucet off the wall outside and I ended up with a mini fountain even after I turned the main water off. I appreciated the receptionist sense of urgency to get someone out here right away. From the call to the end of the repair by Mike it was completed in about one hour. That is what I call fantastic service!

Tracy H.

01/02/2017 12:00:00 SA

Roto-Rooter completely saved not only our plumbing, but our sanity. On Saturday, 12/31, we had a horrific plumbing emergency arise, making it impossible for our family of 4 to use any of our plumbing. Every other local plumber we called was either booked for 4 days or closed because of the holiday. Roto-Rooter had a technician here within 6 hours (which was completely understandable). Jose arrived at 7pm (on a holiday) and fixed the problem within 20 minutes. He was friendly, professional, knowledgeable and thorough. We're extremely grateful to him.
Plumbing situations don't take a break. Thank you, Roto-Rooter for actually being available 24/7.

Romarco C.

12/08/2022 12:00:00 SA

Don't believe these people. They answered the 800 number for a nighttime call for a clogged drain. I was quoted $137 for the call & after hours service. I was initially given 9pm time, they called back & delayed until 11pm & I agreed to reschedule when they called back with a 2am ETA. Next morning they called to move my time from 9am to 4pm. I explained we're expecting snow. They returned my later called & advised new time of noon. The guy shows up, looks under the sink & says $385 & explains that the $137 doesn't cover the work & agreed that their people should be clearer as this misunderstanding happens frequently. live & learn. BC

Justin C.

4/23/2021

Brian Mohamed came in and got the job done in less than a hour. He was actually earlier than expected and completely cleaned out my restaurants grease trap. I am personally planning to only call them when I need my grease trap cleaned.

Nicholas N.

10/07/2015 12:00:00 SA

Best service I could have ever imagined. It's litterally the day before my wedding. I'm having friends and family over Friday and Saturday and some staying at my home from out of town while we're on our honeymoon. So needless to say when sewage was backing up into my bathtub tonight we were terrified.

A huge thanks to our technician Mike. A helpful polite and speedy worker. He was out at our house 15 minutes after we called. He cleared our main line in no time and advised us how to maintain it better.

I can't thank Mike enough for relieving us the day before our wedding. We were so stressed and he made everything right in no time. I would reccomend roto rooter services to anyone anytime.

Thank you roto rooter for saving our day!!

Nick and Nicole (almost both of us Nilsen)

Jack S.

08/10/2015 12:00:00 SA

Stay away! I had a clogged pipe that ended up bursting and leaking under my house. I called roto rooter to come out and find the problem and quote me. The only good thing about them was the ETA to the location and the friendly phone person. They said the pipe was clogged and ended up bursting releasing gray water under the house and thats where the smell came from. They quoted over $1700 to fix the problem and another $3500 to remove the hazardous gray water and cleaning. I figured that seemed steep so I got a second opinion. It ended up being a simple problem that took 1hr to fix and another 35mins to vacuum with a shop vac. I can't believe companies like this are still around and should be ashamed of themselves for these ridiculous quotes. There was a 11inch cut made and another pipe put in its place. They wanted to play up that there was mold, spores, and toxins that needed hazmat suits and cleaning done. It ended being a small puddle of old food, gray water, and whatever else went down the garbage disposal not even sewage.

The whole fix ended up costing me $270 bucks from a local plumber. Saving me $4,930. I will never refer or use this company again just a bunch of crooks up charging ridiculous prices. If you have a plumbing problem call around and try your local plumbers since these big companies lie and try to rob you.

Stazi D.

7/18/2017

The WORST customer service I've ever had the displeasure of experiencing. These folks have zero respect for you or your time. Avoid them at all costs! They will do you dirty like they did me stringing me along for nearly a week then refusing service because they didn't feel like it. Pathetic.

CY L.

1/19/2019

Littering their beverage cup and cane on Neighber's property??!
Real bad advertising example. I will never consider their service!

Greg C.

8/15/2021

What turned out to be a broken water heater which flooded the concrete basement with about 200+ gallons of water. rotorooter was called to trouble shoot and maybe fix the problem. The call was made in the early evening and a guy was supposed to come but he said he didnt have access to his truck so it was to be the next day at 9am. at 945 the guy showed late and said he could pump the water out so they could try to find the leak. It took hours and by 1pm it was pumped out. He said another guy would have to come to try to find the leak. he charged my 93 year old mom $1000 for the job without anykind of break down on price per hour etc... A guy came later to look at the water heater to fix it, the price was 4800 dollars!!! are you kidding?? a 40 gallon heater is only 400 dollars at home depot!! we called sams happy rooter and they did the job in two hours for 1500 dollars! they did amazing job. what a ripoff rooto rooter is and try to have my old mom pay for that, good thing I came to town to oversee it.

Amber K.

2/13/2023

We had Roto router come out today for a clog in our septic 2/13/23. He told us it $375 to remove the blockage to get our flow back, which we of course we agreed to. He started snaking and having us flush all the toilets. No water was coming out the other end. I was hearing loud noises in my basement and went down to see water all over the basement and his snake all over the place, and our pipe separated. We have lived in this house for 10 months now and never had this pipe leak. My husband was in the middle of putting flooring down in the basement and we have always heard water flowing through these pipes no leaks.

I called my husband who was upstairs with the employee and sent a picture of the snake downstairs and the water. The roto router employee got very angry at us and said he was done with the job and we have too many issues and it's $375 for him unclogging our septic. We then told him you didn't unclog anything...that was the reason you are snaking right now is to unclog it but the snake isnt able to go through the pipes because its now broken and It's flowing into our basement. He told us we can snake our toilet and that will fix the blockage, I said can you please snake the toilet then because we arent paying $375 to remove the blockage when that was not done. He said he will not bring any equipment into our house or snake anything else as we probably have broken pipes under our house.

I dont know if this is true or not, we bought the house 10 months ago with no issues until now with a clog. The clog was not fixed he became very angry and left and said we need to pay $375 for a clog that was not fixed and now we are left with a broken pipe and flooded basement. My husband recorded him and he said we are going to be sent to collections. I would not reccomend this company, this guy was so unbelievably unprofessional/angry/rude. If we are sent to collections I will be contacting BBB and posting the videos.

Jamie W.

6/28/2021

David D. just came to my house as I was in a panic not having my water on due to a sprinkler valve issue. He was polite, efficient, understanding and very professional. Explained everything to me and addressed the main issue within minutes. It was such a pleasure working with him and the roto rooter team. I could not recommend them enough!

Victoria R.

3/20/2018

DO NOT - I REPEAT - DO NOT USE THIS COMPANY! We called over the weekend because we had an issue with our tub draining slow and also a strange sewage smell. They showed up at about 3pm, when they were originally scheduled for between 9-11. No courtesy call until past 11. Showed up, went under the house for .5 seconds and then called his manager. Manager came by went underneath the house and then sat my husband and myself down. Explained there was sewage from the kitchen line draining under the house so more than likely there was a disconnection somewhere between the kitchen drain and the main sewer. Said he wouldn't know for sure until the sewage was cleaned up which would require their restoration crew - which he estimated to cost about $3500 in just the clean up, not the repair! Talk about scaring the crap out of us! Manger was a real friendly, smooth talkin guy. Your typical salesman, I get it, gotta make a living somehow. So they schedule to come the next day to have the restoration crew take a look and give a better estimate- 3500 turned into 800. Better, but still a lot! Then the manager and his partner ran a Camera threw our pipes, and concluded that we basically needed to repipe the entire house. Forget about that small leak, let's fix everything that ain't broken! Grand total estimate came to $8500 plus the $800 clean up! My husband and I are new homeowners and vets, they said they gave us a discount for both. Discount, where? (FYI This is how the chose to take advantage of a veteran by saying they were giving us a discount for unnecessary work. They completely diverted the issue to something much larger and never discussed the kitchen drain again) Anyway. Of course my husband and I said we'd discuss it. Called a family plumber in LA, explained the situation and he refused to let us move forward with it. He told my husband to get more estimates and to also get under the house and look at it himself. That's exactly what we did, two other plumbers said easy fix for $50-100 and they'll snake our tub for free, husband went under the house and reconnected the kitchen line - voila- no more leak. Going to Home Depot to get a snake for our tub! Don't do it people!!!!!!

Oh and purchased some kitty litter to pour over the sewage drainage that was under the house, cleared that right up!

Naz A.

12/08/2011 12:00:00 SA

Our toilets in our semi-new home were backing up. We called Roto-Rooter to get an estimate for the snake procedure they do to unclog the main septic lines. They quoted us at $257. They also said that it looked like the problem may be coming from the septic line that is on our property BUT is the city's responsiblity. If it was an issue with the city line, the city would need to come fix it. We appreciated Roto-Rooter telling us that and didn't proceed with the service, wanting to get another estimate. In conversing with the Roto-Rooter plumber, he had mentioned that from his experience, Bonney Plumbing charged less up front but a lot more for the extra work they would for sure discover. We ignored their claim thinking the two were competing.

We called Bonney to get a quote for the same snake procedure. They were only charging $150 + a coupon advertized on their website, which would bring us down to $135. WOW! Thought this was great (and a big difference). So we went ahead with Bonney. They came over, unclogged the septic lines, but stated that there was a bigger problem lurking and this procedure would only be a temporary fix. They did NOT mention that the bigger problem they were referring to was the same Roto-Rooter mentioned about the city line. Instead they just told us that we needed to fix this very soon or it could cost more if we waited. Their estimate to fix bigger problem was almost $2000. Yes, 2k! We thanked them for the $135 snake procedure and told them we would contact them if we wanted to move forward. The plumber kept saying that we needed to act fast.

They left. We called the city, after speaking to my dad, who also works for the city, AND at the advice of Roto-Rooter. The city folks came out that same day, looked at the issue, admitted it was a city septic problem even if it was on our property and fixed it that same day, FOR FREE. We saved $2k by NOT moving forward with Bonney's estimate.

I know it's not Bonney's job to tell us that the city could fix this problem, if it is their fault, like Roto-Rooter did, but it seems like the right thing to do, instead of robbing two young home owners of $2k right around the holidays!

Because of that, I gave Bonney Plumbing 1 STAR for fixing the initial problem, but NO thanks for trying to swindle $2000 out of us!

We will NEVER use Bonney in the future. I feel like they are dishonest and just trying to make a buck. If we have plumbing issues in the future, we'll be going to Roto-Rooter.

Michaela F.

1/28/2019

We had a major plumbing issue that came up suddenly and unexpectedly. We called roto-Rooter and they were on it quickly. They did a thorough job and at a fair price.
Would highly recommend them if in the Roseville area and find you're in need of plumbing help. Jon Bower was great and super helpful, appreciate his customer service and willingness to assist.

Martha B.

03/07/2020 12:00:00 SA

Five stars! I had a plumbing issue that was quite extensive and involved digging up a big portion of my front yard in the bedding area. I had to stay away from home while the work was being done. They were here for three days and did an amazing job. Sean Thompson was the lead and he couldn't have been better, he kept me informed every step of the way, even checking in with me on his day off. Sean made sure that my yard was put back together properly, he even went to several places to find and buy rock that matched my existing landscaping. He was very thorough, explaining everything that was being done. Plumbing issues are the worst and can be costly but having Sean here really took the sting out. Their response time is great, they were here within an hour of me making the first call. I like the fact that they have a specialized clean up crew in case there is water damage to your home. Fortunately I didn't need it but they came out to check anyway. Good job Roto rooter!

Guy S.

11/22/2015

These guys are awesome!!

We had the misfortune to have an after-dark drain backup, sending icky stuff into various shower pans. Of course, I jumped on the Internet to find a plumber. First call was to Bonney...the receptionist was very nice buy couldn't get a plumber out to us until Monday. I then called several other shops, but no one answered.

I then thought of Roto Rooter. Called them, answered the phone on the first ring. Very nice person at the end of the line told me that they could have someone out in two hours, maybe sooner. Then, after an hour, they called me back to tell me the plumber would be there in 20 minutes.

When Jeremy arrived, he was polite and professional. He did the work with minimal disruption to our family night and completed the job in short order. The cost was reasonable...believe me, I would have paid almost anything to resolve the problem. After all, who wants to sleep in a sewage filled home.

These guys are great...call them if you find yourself in similar circumstances!!

Trish B.

7/24/2022

Roto Rooter was out here July 10th due to my sewer system backing up.
They provided a 90 Day warranty free of charge. Thank goodness, because today we experienced the sewer system backing up again. I called and they immediately dispatched Adam R.

Adam R. was great! He was knowledgeable, skilled at his trade, and took pride in his work. He didn't just punch and go. He took his time, slowly advancing the snake, paying attention to resistance, and sound. Seriously skilled at what he does!
Eventually removing the snake, it was wrapped with so many tree roots!
I had to ask, is that the most you have ever seen? Because it was A LOT.

Roto-Rooter is lucky to have Adam R. representing them.
THANK YOU Adam R.! We appreciate your service!

Ida H.

07/09/2023 12:00:00 SA

During my evening shower, the plumbing started to clog up causing the shower pan to overfill, toilet bubble up, and flooding of the back bathroom floor! When this started happening, my anxiety level rose significantly, especially at this time of the evening! My first thought was to call Roto-Rooter because I know my boyfriend (who had recently passed away) would have recommended. When I phoned the company, I was expecting to get a recording stating that they were closed and to call back during business hours. But to my surprise, I spoke to a live person who was very nice and scheduled me an appointment for the following morning which was a Sunday! In the meantime, my bathroom privilege's were on restriction!

To my relief, the plumber arrived and quickly determined that my indoor plumbing wasn't the problem, it was the pipes out in the front yard! My shade tree and the shrubs had broken through the underground pipes in two places, filling them with an extensive root system! This must have been going on for a few years until it completely blocked the exit drain! They flushed the lines with high pressure force to clear as much away as possible, followed by a camera inspection into the drain and ground penetrating radar. I got to watch it all happening on the note pad screen.

This company went to work all day long taking care of each step needed to get my pipes back into running condition. There were several different technicians coming and going with several different specialty trucks, each having a different job to do! Holes were dug, pipes replaced, and multiple flushes (I'm trying to keep this long story short, but it's hard)!

The whole process was extensive, but ended my Sunday with relief and appreciation that Roto-Rooter was there when I desperately needed help! Unfortunately, it wasn't an inexpensive endeavor, but they offer several options to pay including financing, interest free for a year!

I have quickly concluded that I'm not a huge fan of chamber pots!

Cassie C.

7/27/2021

Roto-Rooter wasn't our first call. We had a really bad experience with the first company we went with. I called Roto-Rooter and they came out to my house within an hour of calling. Parker Ransom was extremely helpful, professional and willing to help in any way. He did what the first person couldn't. I would recommend Parker and his company to anyone who needs help. They definitely went above and beyond to help us first time home buyers out. 5 stars isn't enough for the service we got today. Thank you.

Susan T.

1/18/2021

On 1/12 I had plumbing problems in bathroom sink! It was easy draining problem.... my sink was clogged.! Darren was friendly . I was charged $255 and another company could fix my bathroom sink for only $60 ! The competitor could fix same job cheaper! Won't be back

Ma P.

09/05/2022 12:00:00 SA

Fantastic service and professionalism from start to finish. A tech was dispatched within 30 minutes of our early morning emergency call for a severe drainage pipe problem at a small commercial property. The Roto- Rooter employe Martin Rivett was able to determine the problem, show the pictures of the problem in a video chat and gave a very fair price to fix the problem straightaway.

Throughout the process of repairing the pipe Martin communicated with the tenants to minimize the impact to their business and daily routines. He efficiently repaired the pipe in record time and charged us a great
price for the major repair. Martin and his team throughly cleaned the area and left us with suggestions to avoid further issues that may arise from older plumbing.
Martin knows his trade and is a pleasure to work with.

Finally Roto - Rooter provided a good warranty should the problem occur in the future.

I give high rating to Roto-Rooter and a big thanks to Martin for his work and high level of professionalism.

P D.

2/21/2019

This is the second time I called them before one, and this is the second time they called me after 5 to tell me they couldn't make it to the scheduled time that day and will need to come a different day.

Really irritating since everyone closes at 5 so I can't even get someone scheduled.

I'm sure they do this to keep you waiting on them and unable to get a new person.

Not anymore, won't use them again.

Ben P.

7/23/2020

I unexpectedly had sewage backing up in my toilet and bathtub and called Roto-Rooter immediately. I was excited because they got the technician out very quick. From the get go, the guy kept repeating that he wasn't supposed to be working and was generally rude. Whenever I asked him any sort of question, he would give me a brief unclear answer and seem annoyed that I was asking questions. The quote he gave was $2000 higher than what I ended up paying. They will not be getting my business again.

D D.

10/18/2019

We worked with Tyler Johnson w/Roto-Rooter in Sac who was excellent. He showed up promptly, was competent, polite, professional, and went above and beyond by going to several different stores until he found the broken pieces that our toilet needed. Can't say enough good things.

Christine G.

11/19/2015

After some miscommunication - The issue has been resolved. I appreciate that management reached out to make sure my issues were resolved. I would absolutely recommend Roto-Rooter. They won me over with their customer service

Kailee E.

11/01/2022 12:00:00 SA

They came out under 2 hours after we called. Our technician, David, was very professional and explained everything to us without making us feel dumb. We were very happy with him. Rating is because price was kind of steep. It was about $370 to come out and take a clog out of the main sewage. However, we are happy with Roto-Rooter and will continue to use them in the future.

Christy K.

5/28/2022

Today I had my just installed washer leak and Roto- Rooter came to my rescue. First Don the plumber came over and helped me assess the situation. He gave me the best advice based on the claim I was working on and then he called Megan for the restoration part. She was able to set up the container to dehumidify the damaged area with the best customer service possible in this stressful time. I really appreciate the experience and quality of care from both Don and Megan.

Nancy R.

11/13/2022

I would give them a zero if allowed, they did unauthorized work, charged me 325.00, did not give me a receipt for work. I have filed a complaint with better business bureau, google reviews show this tactic of doing unauthorized work is their modus's operandi-/ normal practice. Lots of bad reviews.

Brwn Eyes H.

5/23/2019

I would like to thank the team of rotor rooter that came out to our residents to adress the plumbing & water leak issue we had. Tom and the project manager came out to assess the issue the first day and snake the line. At that time they discovered the where the water was leaking and at that point they knew what to do from there . Thanks to both of them and the rest of the crew Nathan, Stephen, Isaiah & Juan for comming out as a team and getting the job done in a professional timely manner . Also thank you All for making this process less stressful. . Thanks again to the team that came out to my place of residence. Tom, Nathan, Stephen, Isaiah, Juan & the projet Manager can't remember his name he's was very nice . Thanks again ...

Jessica M.

04/03/2013 12:00:00 SA

Joe came, fixed our toilet, didn't make a big mess, wiped up behind himself, gave me a great rate along with a great customer friendly attitude!

Lizbeth G.

8/21/2020

They charged a ridiculous amount of money just to put a hole in the wall and let us know that we had no issues with plumbing and that it was a problem with the manufacture of the home. After we call to cancel a service appointment the man still showed up to our home and let himself inside all the way to the back on our PRIVATE PROPERTY even though we had to close our front gate and still had the audacity to take a picture of the work that he did not do because we had a sourced someone else to do the work faster and quicker and who knew the source of the problem. I definitely do not recommend this company.

Grant H.

3/19/2022

My fridge water line leaked and went in between the wall and into the adjacent bedroom flooding the carpet. The water also dripped behind the cabinet and underneath my hard wood floor. The mitigation team came by that following Monday and immediately cordoned off both areas and setup industrial de humidifiers before demoing the affected areas. My initial point of contact was Darin who was very professional and explained everything throughout the process, and his team (Mark, Eduardo, Uriah, Peggy Sue, and Megan) were very thorough and careful in their removal of the material. The only thing I would have liked to see was a build back team within Roto Rooter so I wouldn't have to find the contractors myself, but that is up to the corporate office to decide. I also appreciated that they all wore their masks and plastic coverings on their shoes.

Jose M.

05/03/2022 12:00:00 SA

Best emergency service ever! I had a plumber (ERIC) here in 30 min after i called and right after he showed up so did the water restoration guy (EDUARDO R.). They were super polite and left the place spotless

Pete Z.

04/08/2021 12:00:00 SA

Our main water supply pipe broke last night around 8 PM. We were able to turn the water off to stop the flooding in the yard. We called 4 or 5 local plumbing companies, but they were all booked and could not come out for a week.

We called Roto Rooter and they came out within an hour. The technician Isaiah was friendly, courteous, and found the problem right away. He got a quote, the parts and had our water turned back on by early afternoon.

Great guy and great service!

Thomas L.

03/04/2023 12:00:00 SA

Donte provided excellent service in clearing out our clogged drain. Quick, efficient, and professional service!

Mie J.

10/09/2021 12:00:00 SA

We had a leaking kitchen faucet. Called Roto-Rooter late on a Thursday, they came out the next day before noon....turned out we needed a new faucet. Went to HD, bought one, called Roto-Rooter to get the technician out again. He came within hours, installed the new faucet....and we were back up and running so to speak. Awesome service!! Can definitely recommend!

Shauna B.

11/10/2020 12:00:00 SA

Technician came out the same day, fixed our problem within 10mins of being on site. He was very knowledgeable and explained that we did not have to pay unless the drain was unclogged, which was music to our ears considering the 1st plumber we called out earlier that day charged us $235 for a simple snake and left with the toilet and shower fully flooded. I would definitely recommend Roto-Rooter if you are looking for fast, reasonable and reliable service. Best part is our service came with a 90 day warranty at no extra charge.

Turtle M.

08/09/2021 12:00:00 SA

I had flooring replaced and a few rags escaped down the toilet pipe during the instillation....causing washing machine water to back up into a shower stall... so afraid the toilet would be over flowing next... I called Roto Rooter... the scheduler said it might be a few hours before someone could be sent to the rescue ... Karl arrived within the hour of my call.. couldn't have asked for a nicer plumber.... He explained what might have happened ...explained what he was going to do... and in no time at all the escaped rags were captured and shower stall drained... while he was here I had him look at my slow draining bathtub... that was fixed in No time at all... Karl gave a Great in service on how to keep the tub draining QUICKLY in the future.. I took notes on his suggestions... i'm sure it was under 1 & 1/2 hours and plugged pipes and slow drain problems were HISTORY.... Thanks to Karl and the tools in his Roto Rooter Magic Van... That Plumber knows his Stuff..

Rebecca B.

4/14/2021

Had a great experience with Colby. He showed up quickly and was able to clear the clog in the kitchen line. Very professional and personable. Explained everything so it was clear. Definitely will call again.

Pete T.

12/30/2021

They called yesterday to confirm. Stated that a plumber would be here by 10 AM. I requested they call 30 minutes prior to arrival so I could open the gate. The caller said she would call me in the morning. No call from her, no call from the plumber. It's almost 11 AM as I write this and the plumber is not here.

Rena M.

09/11/2022 12:00:00 SA

I had an emergency water leak issue in my home and Roto-Rooter was the only company that would come out same day to help me they went into action immediately to start the drying process and to prevent any further damage to my wall and flooring. Eduardo Ramos and Ryan g were awesome they were so kind and professional and gave me a detailed account of how I should move forward with caring for my home. They also were a key part in helping me reach out to my insurance company and providing information that would help me move forward with my claim. I will use them again and I would recommend them for your plumbing needs anytime!!

FT C.

05/06/2021 12:00:00 SA

The worst experience I've dealt with any company. I usually do not post reviews but this is a company that I do not want others having to be put in the same position as me....

We have an emergency leak and so they came in and ran the video footage to our plumbing line for $485 on April 20. It was extremely expensive job. On top of it, we paid for the video footage but never received it. I spoke with the contact manager several time and he stated that they could not send the video to me. In which I needed it for my insurance to verify the damages. Also they estimated the work to be $8500 to repair the leak through our kitchen floor. It was for $2500 for material and $5000 for labor. I told them to correct the estimate but they never send me the corrected estimate. This was an emergency job that needed to be corrected immediately, but I am still waiting for a corrected estimate and a video footage that I've already paid for after three weeks. They did the job, got the money, and ran. We did not get what we paid for. DO NOT BOOK with this company. Super unreliable and unprofessional.

Steve M.

9/22/2015

Bobby made an effort to insure we had a working toilet thanks a lot . He cares about his customers ! Give this man a raise

Barbara C.

5/17/2018

Do not ever use this service. Called to have tub snaked and to fix leaking toilet. Also sticky, hard to use faucet in tub. Was told cartridge needed replacing in tub and toilet likely needed new wax ring. Total amount $700. Once work got started, all kinds of problems found: faucet diverter didn't work (always did before), toilet flange needed replacing and, oh, leaks in toilet tank, so whole new toilet needed. Grand total, almost $2800. So, okay, fix it all. Took two days, 6 hours both days. That is when the fun really started. Toilet wobbled and tub faucet pulled out of wall every time diverter was pulled up. 5 days, 4 technitians, multiple calls later, the job is done (Toilet flange and faucet had to be replaced AGAIN). I was lied to and very probably sold parts I didn't need. I will never,ever use roto-rooter again and would not recommend them to my worst enemy. Oh, was told a manager would contact me to address my complaints...hasn't happened yet.

Eric R.

06/07/2012 12:00:00 SA

For several years now we've had a contract with Roto Rooter to periodically clean out the roots from a main line and a lateral. While the lateral is at times difficult to fit their snake into, for years the technicians they've sent have been very professional and have always taken care of us for the agreed upon price.

Today, my confidence in Roto Rooter took a hit.

Had a back up so called them out. They sent a technician named Tudor out. We explained the difficult placement of the lateral and he immediately started by suggesting the he should charge us $100 more. Mentioned that we had a contract and he suggested that he would need to check that contract. Then when he had trouble getting his snake into the cutout he left the yard and proceeded to spend the better part of an hour on his telephone. When he came back he had his camera outfit with him and said that he should charge us extra for that too but said he wouldn't. Came out of that saying that he couldn't even see the lateral with his camera. I suggested I could show him how to hit the lateral and he reluctantly agreed to try it again but said that if he couldn't get it right away he would have to charge more.

Also, somewhere in here he took the time to tell my wife that she really needed to purchase their very expensive root inhibitor. Nice.

Before trying it one more time he suggested to me that I really needed to have him install a separate cleanout for the lateral. Of course we'd have to cut and dig through my beautiful stamped concrete patio. It was then that I thought this might not work out. I decided to verbalize that feeling when he mentioned again that he was going to have to go and check that contract. I asked him to leave and have a manager contact me.

He left easily enough but also left a bit of a mess on the patio. Not too bad but certainly in worse shape than how he found it.

Got a call from a supervisor who was apologetic but stuck up for Tudor. Couldn't get anyone out today but scheduled an appointment to have someone who can get the job done come out tomorrow. Probably all that I can ask but that means my wife and I wasted a total of 4 hours today and will likely end up spending at least 2 hours away from work tomorrow.

I'm really unhappy and sense a recent change in the local Roto Rooter contingent. I hope I'm wrong but may need to check that contract myself.

Daniel Franz ..

05/01/2023 12:00:00 SA

New to the area. I believe I was taken advantage of when I had rotorooter clear my kitchen sink drain.
maybe it was because I am elderly or it was Saturday morning. less than an hour and they charged me $375.00. THERE SHOULD BE A LAW. Later I found out the the service from everyone else I checked was under a $100.

Sally A.

6/20/2017

I called roto rooter 12:55 and told them I had a bath tub that was not draining and could someone come out to fix it. I was told they were busy today and it would be abut 5 hours. I gave them my address and phone number and was told I would get a call before they came. I called again at 6:00 and was told there was no record of my call and if I wanted to wait another 3 hours I could get help. I told them no thank youj, if they couldnt get it right the first time they probably could not get it right a second time. Whoever answered the phone seemed to not really care. Now my tub is still full of icky water.
sally F

rick from roto rooter called me this morning to apologize for the missed appointment yesterday. He was very sorry and offered to fix my drain today but I had already had the work done. I appreciated the call and will consider them in the future.

Jocelyn M.

03/09/2023 12:00:00 SA

Donte helped us by fixing our sink when it was not draining! He was very professional and nice enough to explain to us how we can potentially prevent our sink from not working in the future. Also loved how puntional he was, and how he updated us how far he was before arriving. As someone who works from home that was very helpful in gaging my work prioritizes for the day. 10/10 would recommend

Heather W.

01/12/2021 12:00:00 SA

The pro is that they showed up on time and when we needed them, seeing as how we had an emergency. They were very professional and wore masks for covid protocols. The con - We had a clog in the drain... so first we paid $450 for the camera (we have yet to get the footage even though we asked a few times). Then after assessing the blockage the guy tells me it will be $3000 to unclog it, hydrojet, and fix a collapsed vent. Or I could pay $9k to replace a section of pipe he said might be corroded. We said no to this and got a second opinion from our regular plumber. Let's just say $3k was more than 3 times what the plumber said. He did everything except hydrojet. Said it wasn't necessary. It wasn't as bad as roto said either. I never expected the two quotes to be so far apart. I don't know how they came up with the quote. I do not recommend roto rooter.

janet k.

7/29/2018

Despite what others have written, Roto-Rooter has provided exemplary service for us. Specifically their employee, Josh Steckbar, is worthy of a ten star review! He was professional, thorough, extremely hard-working (103 degree temps), pleasant and all around trust-worthy. We would call Roto-Rooter again in a heartbeat...for Josh. Our issue was urgent and very foul. The company responded to our call and sent Josh and manager out in 30 minutes to assess the situation. We also utilized the Water Restoration Department of Roto-Rooter to clean up/out our problem. These guys were also great. Lastly, I loved the text message of the technician's arrival times with their contact info and pictures.

Janet W.

9/30/2020

Needed them to install a garbage disposal. First he wanted to charge $375.00, I thought that was outrageous considering I supplied the disposal, he quickly lowered it to $250.00. Installed it, 2 weeks later I noticed my floor buckling, found out he broke the collar on the peatrap. 2 guys came out and said yes this is our fault. Sent the same guy out to fix it and he denied any wrong doing on his part, and he was going to charge me to fix it. I told him that wasn't happening, he turned and left.. Long story short, I called out a guy I trusted to fix it. Should have called him first. Will never trust roto rooter again.

scott l.

08/03/2015 12:00:00 SA

Called in morning for an appointment at 4. Finally arrived after 6. The man was nice but an outrageous bid of $205 for a simple drain clean. He made sure to inform me that it came with a 90 day warranty. Searched for another company and found one that does it for $99 and a one year warranty. I can wait another day for $105.
Here's the one thing I don't get; you're already here, there's easy access to the line with the problem, it's a 15 foot line. Once I informed him of the other option, he told me that's their standard pricing. The job would have taken 15 minutes at best. Why not just do the job and make your money and beat the competition.
Btw, I'm going with The Trenchless Co

Petey L.

03/11/2021 12:00:00 SA

We did not get the project done with Roto-Rooter. The kitchen sink at our summer cabin leaked and the pipes were all corroded when we looked. The first time we contacted them, we were told the plumber will arrive late evening. There would be a fee of close to $400 just for the plumber to come into the cabin and look at the project. The fee applies even if Roto-rooter does not take the job. Nonetheless we agreed. We waited into the evening and no one showed up. Roto-rooter then called and said they'd have to reschedule us to first thing in the morning We were going to leave the cabin that night but with the schedule change, we ended up staying overnight. The following morning, Roto-rooter called to say we'd have to reschedule again to the following day. We didn't reschedule with them because they have proved to be very unreliable. Unfortunately, other plumbers we contacted didn't have time to do our project so we tried Roto-rooter again the following week. A different agent took the call and reassured us that an appointment was set for the upcoming Saturday. The agent called the following day to apologize saying our cabin was not part of his territory. So basically we'd have to start everything all over again.

In short, their system is poorly organized and unreliable. For the price they were asking for, this hardly represents good value for service. We won't waste time with them again.

S G.

07/12/2015 12:00:00 SA

I had Roto Rooter out to clear my sewer of roots. 3 guys came out and cleared the drain and put a camera in. they said there was a bad spot where the county meets my drain pipe and it should be repaired in next few months. Quote $1800.00. So I called the county, they said their side was good. I had a friend dig up the area and there was NOTHING WRONG. I considered having the manager come out to look at the pipe and asking him what they were going to charge me 1800.00 for, but I would have had to take off work, etc. Not worth the hassle. So sick of plumbers trying to take advantage of a single woman homeowner. (I have had several bad experiences with plumbers, one who I had to sue and go to the License board to get my money back, one who said I had a water leak in my attic when it was really a leaking sprinkler in the front yard, and now this.)

Never again.

P G.

6/26/2019

Called roto-rooter as I was told they are professional. I asked a simple question to whomever answered the phone. Do you accept military discount the lady immediately changed her attitude to piss poor and directed me to look at their website for discounts. Funny thing is, I was on the website and it told me to call that same number for any plumbing questions or needs. So unprofessional. Its sad to see people with lacking work ethic these days.

Lisa A.

01/03/2022 12:00:00 SA

I was so impressed by their professionalism and punctuality. The did an excellent job on the water cleanup. They gave the house crawl space an inspection for leaks when it water was extracted. 10 stars for Mark, Kenny (mud man), Jason and Brian. Thank you for taking my veteran status into consideration. All in all I was extremely happy with the service. THANKS GUYS!

David Lee C.

3/21/2020

I guess the thought about leaving a glowing comment about a plumber might sound a little strange. Until today, I would not have considered it an option.

Kenneth, however, deserves more of a glowing recommendation than I could reasonably give! He is thorough, careful, and goes above and beyond! Nothing was 'just good enough,' it was absolutely complete.

Knowing I was functionally illiterate in plumbing, he could have easily done a 'just good enough' jab and I'd have never known. But the quality of his work was so blatantly apparent that even I could see the quality job he did!

If you are anything like we are, and are worried about having someone come in and rip you off, then Kenneth is your guy!

Kelly L.

9/20/2022

This is for the Sacramento roto rooter guy named Adam. He came in for an emergency to our restaurant and he was absolutely amazing. He did everything we asked and I even asked him to I conveniently stay a little longer just in case we needed him and he did. He was very polite and professional. We canceled our service for the next day from a different business so that he could help us instead. We will be calling roto rooter Sacramento from now on.

Roy T.

06/10/2017 12:00:00 SA

Called them out on an afternoon on a main drain issue. They were out within 2 hours and had everything flowing by evening. Joe came by the next day to finish up the job. He is a very hard worker, and did everything he could to make us whole again as soon as he could. Only reason not a 5 star visit is because another person was supposed to come by to run a camera through the drain after, but did not show.

Cathy L.

12/03/2017 12:00:00 SA

My service was scheduled between 6-7pm. Called them at 6:59 asking when will my technician show up. Lady said she'll relay the call to the technician to see how much longer he will be. 7:38 is when dude calls to say it's late and no stores open for me to buy your part, would you like to schedule an early appointment for tomorrow. Umm.... no thank you I'll take my business somewhere else. I suggest you do too. Very unreliable!!!

John S.

3/19/2022

They will not bring in any pipe auger into a residence, will not remove toilet, company policy If they can't find a clean out. Will do literally nothing and charge you for the time. Need to state over the phone before sending a guy out, that no augers will be used and no toilets removed.

Lisa A.

2/13/2019

Allan C. Ciurar came my house to do a containment job.( building a plastic chamber) Allen was very professional, quick, and passionate with his work. He did an amazing job. Thanks for sending someone who's knowledgeable about what they're doing, to preform this job.

Thanks

Evan G.

03/06/2020 12:00:00 SA

These guys are a rip off. They Bid us over twice the amount ($9800.00 for a broken pipe) of two other plumbers we had bid the job (between $3500-$4500). On top of that, they are trying to charge us almost $500 to diagnose the problem when I initially agreed to $45.00 (as the technician stated).

We are property owners and I personally manage 150 tenants in the area. WE WILL NEVER USE THESE GUYS AGAIN. They are paid on COMMISSION and they treat this business like CAR SALESMEN. I wish I could give them zero stars. Im going to report these guys to the BBB. Just the fact that they are out there praying on unsuspecting home owners makes me sick. You guys should be ashamed of yourselves. Very unprofessional.

Roy S.

12/27/2019

Clyde was our representative, What a fantastic young man. He was our initial contact and, if not for him, we may have used someone else. Clyde made our ordeal so comfortable and his knowledge and expertise kept us calm and at ease. We have a rural septic system and it started backing up, I have limited knowledge but I do understand plumbing. All said and done I am very happy with the results of our experience. The only draw back is the huge cost. I cannot say enough great things about Clyde, Roto-Rooter Should be very proud of him and his expertise in the field. If I were a business owner, I would be doing everything I could to hire that most responsible and caring Man. Thank you so much Clyde.
Sincerely
Roy and Linda S.

Keith R.

3/22/2017

Correction: Roto-Rooter did refund $75.
NOT USE AGAIN: Roto-Rooter fixed a clogged sewer line from the house to the street. The Roto-Rooter workers said they were putting in a new pipe, I inspected and saw they had opened the trench the entire distance and the charge was $2000. The line was about 10-12 feet. The line clogged again 1 1/2 years later and Roto-Rooter came back and cleaned out the same line that was under warranty but charged me $235. I called them and was told I would be refunded $235, but no refund ever came. I called again and was told a new pipe had not been installed originally, which was a very big surprise to me after paying $2,000. I was then told my warranty was only for labor and since clearing the sewer line was not labor, the $235 would not be refunded. I fail to see how clearing the line and not providing any parts or materials is not labor. I was then told I would be refunded $75, but never was.

Theresa F.

2/14/2022

Amazing men and company! Mark and Darin from Roto-Rooters water restoration team literally saved the day! Not only did they take time to explain everything to us, but they were kind, courteous and compassionate with our sensitive situation. Our shower had a leak and it was very stressful. They were here so fast and helped us with our home. They are honest and helped us remedy our issues. They took my husbands veteran status into consideration and the major health issue my husband just went though in to account to not only keep us safe but to help us with the cost. These men were angels from the beginning and I can't thank them enough for their time, help and love. We definitely felt cared for. That is way above and beyond the call of duty in helping with moisture. My home was spared ruin and my so was my livelihood. It was really refreshing to have support during such a scary time and from people who really know what they're doing. I highly recommend them! If I could give them a million stars, I would!

Jenelle J.

1/17/2015

This morning I came out to the kitchen to find the drain was totally plugged up... Well with my mom coming home tomorrow morning, I was not about to have a nasty plumbing problem on her hands... So I called and within 5 minutes I had an appointment for later that day.

They called me when the tech. was on his way and they said he was about 30 min out. He did show 15 minutes later, but honestly, I do not blame him in the maze that is suburbia.

Cleveland knocked on the door and was so polite from start to finish. He gave us the free estimate and explained what the problem was most likely to be... Nothing we could fix on our own with the tools we have...

He brought his own blanket to rest his knees on and went through the garage so that he would not track in dirt... So thoughtful!

He even fixed our leak in the pipes once the clog down the line was fixed! I was so impressed with his customer service skills, I think if/ when we need plumbing help again I will ask for him personally!

2 hours and $279 later ($10 off coupon from their website), we were back in business!

Thank you for making our day that much easier!

Emilie Y.

2/25/2016

We had an emergency plumbing problem a couple nights ago and Bobby showed up extremely quick and got us through the night. He came back the next day to give us a quote on the main problem and we decided to hire him. He worked all day and into the dark evening hours and finished the rest of the job today. I have to say, he was very professional and honest and courteous. Never fun having a plumbing problem, but Bobby made it better! Thank you Bobby!

Eric S.

09/10/2022 12:00:00 SA

Our tenants had an issue with the water heater (pilot light would not stay lit), and Roto-Rooter was called out to repair and have a look. Water heater was not leaking and while not super new, it wasn't super old either (14 years).

Recommended course of action: replace the heater at $4600. To me, that quote seemed rather outrageous and somewhat lazy (even for full replacement) and was surprised no option to repair was offered.

I called another company for a second opinion, and they were able to effectively diagnose the issue and quoted the repair (thermocoupler replacement) for $320, which they were able to fix the same day. For comparison I also asked for a quote to replace the entire heater as well and the company I went with was *less than half* (less than $2000) for that option. Good thing I called for a second opinion!

Based on this experience I would not call Roto-Rooter out to quote a job, I don't see how I could trust their technical judgement or competitiveness.

Craig P.

3/21/2020

We had Roto Rooter out the other day. Niza came out and was totally professional. He answered all our questions in a clear and concise manner. He was upfront with everything from the work he was doing, and the potential for future work and the cost for his services now and possibly in the future. He is a primary reason we call and ask the company to address all our plumbing problems.

Alex B.

01/11/2020 12:00:00 SA

We had a wonderful experience with David! First off, he arrived earlier than expected, which was great! We have a very old home and he knew exactly what he was looking for and what he needed to do. He gave us multiple options and exhausted all efforts until our problem was fixed. We only have one bathroom so this was a must for the weekend! Thank you David!!! And thank you Roto-Rooter for your quick response!

Alan W.

03/05/2013 12:00:00 SA

Around 5pm yesterday while I was visiting my gf in the general Sacramento area, she noticed that all the toilets and tubs were draining very slowly. We looked on yelp and almost didn't call Roto-Rooter because their reviews here were mostly bad, but a neighbor spoke well of them. We also went ahead because another place that claimed to be open 24/7 couldn't get anyone out quickly. RR said someone would be by in 2 or 3 hours, but we got a phone call in well under an hour from the guy who said he'd be out in 45 minutes, and he was.

He must have worked on running the rooter for about an hour, going from the clean-out to the street, then going the other way (toward the house) from the clean-out, which produced a noticeable amount of sludge, and then out to the street again. He stuck to his original estimate of $225, was friendly and professional, got the job done and was gone less than 4 hours from the original call. He used the hose to wash off his shoes outside the house and didn't track any dirt, water, or mess inside. His work included digging out an enclosure surrounding the clean-out and putting everything back the way it was before he left. He only mentioned RR's Pipe Shield product in response to a question from me and didn't press when my gf said she wasn't interested. We're glad we weren't put off by the bad reviews here. Maybe the price was a little high but we didn't want to spend a lot of time shopping around for someone who could come to her town that evening.

Gary T.

09/04/2021 12:00:00 SA

Keith K gets a 5 star for sure. Was quick and efficient with installing our new shower system. Highly recommend

Phil P.

7/15/2015

Main drain from a three-compartment sink was clogged. Others had come before, cleared the lines, and got things flowing again, only to have it clog-up within days.
Called Roto-Rooter on a Friday at 9pm.
They got to Woodland within the hour. Our technician Matt was clean, professional, and quick. He also showed us where the problem was and how to keep it from coming back.
Perhaps we lucked-out with the luck of the draw in drawing Matt, but he works for Roto Rooter, so they get the five stars.

Nick M.

12/28/2020

If you need some work done at night these guys are pretty much your only option I called at 8pm they said they could come at 11 they showed up on time. Very expensive tho

Kaitlin J.

08/05/2017 12:00:00 SA

We bought the house we are currently in about a year ago. In April or May of this year we started having issues with our plumbing in the downstairs bathroom. We tried to fix it the best we could, but finally called Roto-Rooter out to take a look at it. Josh Steckbar came out on July 11 and snaked the line and everything was fine for a while, but we eventually had problems to the point where we had to have Roto-Rooter come out again on August 1. Josh came out and was really upfront about the fact that he had no idea what was causing the problem, so he had to call his project manager, who showed up almost right away with a camera. Turns out, we had clay pipes (yea...didn't know that was a thing) and they were really REALLY broken, so they had to be replaced. They were very upfront about the cost, and were able to start the next day. Josh and his team worked incredibly hard in the over 102+ degree heat to get our pipes replaced and functional again within a couple of days. Josh started digging the initial hole late afternoon August 1 and the city inspection was completed early morning August 4. I have never dealt with someone in the home improvement sector who was so professional and straight forward.

Bobby C.

04/08/2022 12:00:00 SA

Darin and eduardo and Megan and Peggy came and took care of my water damage quick and fast wish they did build backs so I this would of been stress free but they know what they are doing and they take good care of thier customer

K.B. W.

9/23/2014

Roto-Rooter is not cheap but they do the job right. They offer a great warranty!! I recently hired another company to clear a drain line and they did not do the job right so shortly after it clogged again. I called Roto-Rooter, and the plumber came out the same day, fix the problem with a powerful snake (clear the line three times to make sure it is clean) and gave me a 6 month warranty. I am happy because now I don't have to worry about this anymore.

parker t.

11/16/2016

Called Roto Rooter out to unclog the main & install a clean out. The Plumber didn't call PG&E before digging & wound up cutting our gas main. PG&E & City Fire were out here working through the night repairing the damage. Not only did we not have plumbing or gas for over a day, but my wife lost a day of work & on top of that someone stepped on a sprinkler head in front of the house during the process & didn't tell us about it. Now on top of the $1,800 that we paid Roto Rooter, we now have to spend more to have the sprinkler riser repaired. Terrible service & not so much as a sorry for the inconvenience from the company. I would definitely recommend that you avoid using Roto Rooter off of Pell Circle if possible. It was a terrible experience for us.

Deborah C.

7/28/2021

Joe was supposed to come between 8 and 11 and he arrived shortly after 8. He was knowledgeable and courteous. I highly recommend Roto-Rooter. Now the leak in the garage has finally stopped. It took forever for me to convince husband to call a plumber

A F.

11/30/2009

Our toilets backed up and ran over- in a big way the night before Thanksgiving, called a local plumber who recommended Roto Rooter and we're so glad he did! Totally professional from the phone call to the two gentlemen who came out, did a super job, were as friendly as can be and didn't even charge us holiday rates although they were here till 1 am! We will use them everytime. The phone operator even let us know that we could go online and print a coupon to use. Just Great!

Chris S.

03/01/2023 12:00:00 SA

Our septic was full. Brian came out same day. He showed up earlier than he stated on the phone. Brian was very professional and knowledgable. Brian was very helpful and kind. Would recomend to my friends and family with plumbing and drain needs.

Steve C.

04/09/2021 12:00:00 SA

Isaiah came out and showed up on time. Fixed the issue with our toilet and took the time to answer all my questions about plumbing. Friendly and very helpful. I would definitely use their services again. Thanks!!

Bear B.

01/05/2023 12:00:00 SA

Donte came out to fix the plumbing issue with my house. He did it swiftly, he was friendly but professional. Dontes services were great.

The issue that is present is that over the phone I was told it would be 75$ for them to come out and perform the job. I was charged $375 instead for for snaking the line. Maybe a misunderstanding but wasn't entirely ready for that.

Long X.

5/18/2021

I reached out to these guys by chance because of an emergency water leak issue. A lot happened and it can get confusing so I'm going to break it apart into three sections - which may or may not accurately reflect the timeline in which events occurred.

First, the water leak/plumbing issue. Roto has their own plumbing department and I absolutely loved the initial response. Long story short, Roto Ricky solved the problem. Afterward, though, I found it quite difficult to get a report on the work done in the form of an itemized invoice/report. This latter part I had to deal with the plumbing supervisor Lizander. Bottomline, I did not receive the itemized invoice/report; just a general total amount paid (so, I don't know what exactly I paid for). *The reason for the itemized invoice/report was for legal follow-up on my end*

Secondly, the Roto water mitigation department. This group cut open the water-damaged drywall, trim pieces, and laminate flooring. They also did the sanitizing and drying of the damaged room. Stephan was the guy I initially had to deal with to get things cut open and removed. His work was rather...satisfactory. I say this because I was under the impression he was going to cut out all the damaged drywall; it turns out a large portion of damaged drywall was left intact. As a result, I would have to have the remaining damaged drywall cut out - I discovered this way after this bill was already paid. From this team, I dealt with the mitigation supervisor the most - Roto Denai. He was responsive and very helpful in explaining the process to me. I wasn't able to get an invoice directly from him; but, was able to from my insurance adjuster. This invoice/report was very detailed and I appreciate it.

Third of all - and lastly - I had to wrap things up with the Roto reconstruction team. This team was in charge of putting the damaged room back together. I worked with Roto Robert for this final phase. He was decently responsive and very well versed in his trade based on the conversations we had. He had one of his guy come buy to take additional measurements and samples to gather replacement parts. From this point on, however, things went down hell rather quickly. All of a sudden, the next week after we first met, when the job was supposed to start, I get no response from Robert via text or phone call. It's been over a month since my issue started and I was hoping to get it done so I was irritated to say the least. I remembered that Denai was also very responsive and was able to help me with other departments in Roto so I text him for an update on Robert's portion. Here's where it gets ugly...Denai tells me Robert bailed on the company (his team included).

As upset, pissed, disappointed, whatever...as I was, I was extremely proud of Denai for his part through my entire experience with Roto. The project, to this day, remains incomplete. I continue to scramble to find someone to complete it. But, Denai, I thank you for your help throughout. You are certainly a valuable asset to your company.

David G.

02/12/2022 12:00:00 SA

The water heater for our nail shop stopped working on Valentine's Day weekend. They had a technician out same day I called (they took my call at 3AM! And had the technician on the way before 8am when they opened. The technician, Robert Gomez, worked around all the issues we had, small space, having water come out of the piped when people would use cold water at our pedicure stations, etc, and handled it all like a champ. He worked tirelessly and had us up and running by halfway through the day with a brand new commercial grade water heater, and up to code installation. He had a great attitude, and went above and beyond helping to get the job done. Very impressed with his service.

Preston J.

2/16/2016

We needed services to stop our hot water from leaking and flowing continuously out of the outgoing drain. Roto Rooter technician name, Michael came to access the problem and discovered we needed to replace the pressure relief valve. His original quote was $485;however, we were able to get a price match for $350.

What Roto Rooter and their technician failed to inform us was they included the time it took him to go to the store to purchase the replacement valve AND the time it took him to replace it, which I understand. They failed to disclose added cost when he was not here. Also, he did not mention there was a $20 dollar off service coupon and we discovered the coupon ourselves looking online.

I do believe they overcharge (making up their prices to have the numbers add up to what they believe the job costs) and I would highly recommend you get at least 3-5 other quotes! We will not be using their services again.

Hanin S.

9/20/2017

I was told by my insurance company that the leak in my laundry room was from the plumbing in my attic, I called roto for an appraisal, they said they'll have someone on the way at 3, he got to my house around 5:30, he then proceeds to check the leak and verified he said moisture but said the plumbing was dry and the issue is likely from my HVAC system, I was totally confused so I called an HVAC company and paid $70 for an inspection just to be told nothing was wrong with my HVAC, then called another company for plumbing and they confirmed that indeed my issue is with my plumbing. This guy was clearly trying to rush home on a Friday and didn't want to take the time to earn thousands of dollars and help me keep my home protected. They were extremely unprofessional and I will not do business with this company again.

Amy X.

12/25/2022

Expect the unexpected! Yes, I needed an emergency plumber on Christmas Day as my bathroom drain was backed up. Adam was very patient and very understanding. Took them a little over 2 hrs from the time I called and got the problem fixed. Now I can enjoy the rest of my Christmas with my little family.

Karen C.

11/18/2022

I had an issue with a toilet in my home. Steve came out to help me and he was highly professional and polite. The problem was solved in a timely manner. Steve was the very best tradesperson I have had in my home in many years.

Jonathan D.

09/03/2020 12:00:00 SA

Had a plumber come out on short notice to clear up a backed up kitchen sink after we attempted a few DIY solutions that didn't work.

The technician showed up and spent nearly an hour snaking my main kitchen line with an auger. He didn't say much to me during the visit.

He then told us the line had a lot of build up and it would require a hydro jet service to clear the blockage. I asked him for a written estimate and he mentioned he needed to speak with his district manager for pricing. After 10 minutes he returned with a verbal quote of $1,760 - no details, no write up.

I was shocked and told him that was a big investment and would need to explore other options and get a few quotes. He immediately went into a deep explanation of the service he would provide and how it would be really good.

We had another company come out and the plumber immediately had me join him in using a camera to inspect our lines, showing that there were NO blockages besides some very minor build up in a few spots. He told me hydro jetting was absolutely not required and went on his way without pushing anything on us.

I will never use this organization again and will tell everyone I know to avoid at all costs.

Mark P.

03/02/2022 12:00:00 SA

So, our toilet would not flush so we called them. Response time was good. Long story short, they diagnosed the issue and devised a plan to fix it which included demolition of our front bathroom minus the toilet to include breaking concrete and digging down to the sewer line. This would essentially cut off all other drains inside the house other than the one toilet. Upon digging down they damage was more extensive than originally discovered. This is understandable.

Original plan was to demolish the back bathroom as well, the Lead plumber decided to dig under the back bathroom to save it. They did this and repaired the pipe and so far so good.

Now, why only two stars? Let's go back to the beginning. To provide a little more information, I am deployed to the Middle East for the Army. My wife is hands long this alone. So, After the diagnosis, the work began. The Roto-Rooter Plumber started working removing the bathtub, which had to be cut in half to be removed, which he did. He Carrie's it through the house and just throws it out the front door onto our patio, yes, THROWS it! Each half, just throws it!!

He then proceeds to jackhammer the concrete and then starts digging. He places the concrete and dirt next to the tub he threw and makes two piles. Then the day is over and he's gone. Leaving the tub and dirt (uncovered) and without saying he was done. No communication. Also, he brings his dog to work and asks my wife if he could let his dog use our lawn to relieve himself. Yes, you heard that right!!!

He also leaves in the middle of the day (which, for him doesn't start until 9:30 - 10:30 when he arrives) without saying he is leaving and is gone for couple hours and after he returns, is done for the day 30 minutes later. When he leaves, he leaves the bathroom a wreck, dirty, tools everywhere. My daughter was almost impaled by a saw blade he left protruding from a bucket.

So this goes on for a few days, the tub sat on our patio until my son-in-law moved it out of the walkway portion so no one cut their leg on the sharp metal edge. Two piles of dirt just sitting there. My wife is so upset, that I fly 11 time zones home because I feel the plumber is disrespecting her by he actions.

I get home and the next day the project manager and the lead plumber arrive to assess the situation. I tell them that I flew half way around the world because their employee was disrespecting my wife and my house. They determine that the lead plumber was going to take over the project and I was assured that he would communicate everything to my wife as if she were his wife and how he would expect her to be treated.

It took me coming home and complaining about the dirt piles and tub before they finally had someone pick it up.

The first few days communication was great. Then I had to fly back with the project still in the works. I am in Dallas on a layover and my wife calls me, frantic. Apparently, the sewer line is replaced and they are beginning to fill the hole. They proceed to pour sand into the hole, well, sand dust goes EVERYWHERE!!! Under doors (into my granddaughter's room), in my kitchen, all over and in the utensil drawer, in the oven, EVERYWHERE!

Let me add one more thing, we have large parrots who have sensitive respiratory systems, which we told them about at the beginning of the project. When my waif said something to the worker, he tried to blame the dust on our exhaust fan not working properly...arguing with me wife. Not taking responsibility for his actions. I am sure he wouldn't have done that or acted like that if I was there. But, because a woman was there alone, they felt they could do whatever they wanted.

I call the project manager and tell him what is happening and he says he will talk to his guys and they will clean up the mess before they leave for the day...they did not clean a damn thing.

Finally, they are done and we need to have another company come out and do the detail work and clean up the dust.

Bottom line, I would look for another plumbing company. It is sad that it was the company culture to disrespect a woman.

Bill B.

5/30/2016

Up from the Bay Area, we were visiting our friends this Memorial Day weekend, and after a party we found the kitchen sink plugged the next day. On Memorial Day, Roto-Rooter not only answered the phone right away but, plumber Da'Marcus Lewis was at our door in Roseville within the promised 30 minutes assessing the kitchen sink line clog. Within another 30 minutes the plugged line was snaked to the street and our kitchen sinks were back in business. Da'Marcus was very polite and informative and although we certainly don't want to have another clog, if we do, we look forward to seeing Da'Marcus again. Lastly, Roto-Rooter might be a little more pricey than others in the area, having the phone answered right away on a holiday day, then getting SAME DAY service, along with 6-month warranty, smiles and good vibes is ALWAYS appreciated and well worth it (by the way, don't forget to use the discount coupon on the Roto-Rooter website). We now can focus on the Warriors-OKC game 7 tonight with full snacks from the kitchen. Thank you Roto-Rooter ! Thank You Da'Marcus !!

Autumn B.

9/16/2022

TL;DR Roto-Rooter is trying to bill us $10k for services we did not sign for or accept and sent a failure to pay notice by COURIER hours after we cancelled the work.

TL;DR Update: We finally received an invoice nearly two weeks later, and a representative told me they will be looking into billing issues at this location.

-------------------------------
Our plumbing backed up in the middle of the night and this was the only company we could get on short notice. The technicians came out and identified a clog from the house to the street.

They told us they could flush it and run a camera then proceeded to sell us on a warranty that would go toward any additional repairs. Being naive and in a panic, my partner and I agreed to the initial inspection and warranty for $1,800.

They found that the pipe was completely ruined by tree roots and showed us on the camera to confirm.

They went to their truck and came back with a $10,000 estimate for repairs. No paper work. We did not agree to the work, but we did schedule a follow up appointment. My partner ended up moving the appointment out while we got additional quotes to avoid their 3-day cancellation policy.

Everyone we spoke to quoted us much lower, including the contractor we scheduled who says it is about a $3,000 job.

We called Roto-Rooter twice to request an invoice for the work performed, as promised. The second time my partner cancelled the appointment for repairs.

A few hours later someone knocked on the door and handed us a preliminary notice stating that we failed to pay for services provided in the amount of $10,200.

I checked our email and 2 hours before the knock on the door we received 2 emails. One billing us for $1,800 for the flush and camera (no warranty mentioned) and another quote for $10,200.

Looking at the website, I could see that we accepted the work for $1,800 but the $10,200 was waiting for us to accept.

I immediately called Roto-Rooter, and the person who answered told me they would contact the district manager.

It is a day later and no one has contacted us.
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Update: We were contacted by the initial technician shortly after posting. They have confirmed that we only agreed to the initial $1,800 and stated that we are not being charged $10,200. There was no explanation of why we received a hand delivered notice to pay hours after cancelling our appointment.

Technician was very polite on the phone and the night of. No issue with the individuals, but the company billing/commission system seems to be a real issue.

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Update 9/22/22: I spoke with a representative who apologized for our experience. I voiced my concerns about the billing process and discrepancies at this location. They offered a discount in exchange for taking down this review. I declined and I am adding that the representative assured me Roto Rooter would look into the issue. I am also noting that we did not receive a bill until 9/21/22 (we did receive two quotes), and it was back dated to 9/10/22. I found no evidence of other email or postal invoice prior to 9/22/22.

I recommend using another service until this location addresses these issues.

Amanda B.

3/15/2014

Beware the within the hour promise!
Our main needed to be snaked. We are a family of 4, and I was suffering from food poisoning.
My husband was assured that within the hour someone would arrive.
An hour and a half later, he called back, and was told we live outside the service area. Really?? The couldn't have told us that beforehand WHEN THEY TOOK OUR ADDRESS IN THE FIRST PLACE??? And were they just NOT ever going to call us and let us know??
So the receptionist said I apologize about 8 million times, which is useless, and transferred him to another roto rooter...in El Dorado County! What the heck??

I was furious and called them back and demanded WHY we were told we'd have service within the hour when they had no intention of showing up. Never got a straight answer, just a billion I apologize and I'll send someone as soon as they become available.

FYI, profuse apologies are a business technique to quiet angry customers.
Not gonna work, roto rooter. That's what social networking and online review sites are for. ZERO STARS if I could.

Kathy N.

2/22/2023

on January 13th my neighbor had a serious sewer break that flooded her home, and she lives in a mobile home. roto rooter came out and done a fantastic job in the Restoration. the crew were awesome and so friendly, and pricing was so affordable. I would highly recommend this company for plumbing and Restoration. and Emillio and Ryan were just so awesome and very professional. we had many laughs and very open with all that they did with pictures in all. honest and truthful with everything that was going on.

Dianan S.

12/02/2020 12:00:00 SA

BEWARE DON'T call them. Worst service couldn't fix problem same day it was a clean out for toilets we kept being told tomorrow. They were waiting on special machine to do job that was going to cost 5,000 then it went to 10,000 dollars. We fired them they still want 1800 for doing nothing. Trying to get my elderly mother for money.

Eric C.

2/18/2021

I'd give it no stars if I could. I had a shower cartridge that needed to be replaced. They tried to tell me I needed a bunch of work done and the job would cost $4800. I just called a local company that fixed my actual issue for $280. Total rip off up sale company. Don't use them.

John M.

2/17/2012

RotoRooter came out to give an estimate to clear my clean-out drain. I was told it would be $245. Prior to his arrival, I checked on line and found the average charge for this service in Northern California was $135. I declined the $245 offer, called Advanced Plumbing and was told the charge would be $115. They arrived on-time and complete the job in less than 30 minutes.
Thanks, but no thanks RotoRooter.

Jennifer H.

4/17/2021

Was recommended by a friend but deeply regret using them. Bought a new home and it started to have water pressure issues, thinking maybe clogged drain. Called them to come out and they charged me $189 to diagnose and tell me the water softener needed cleaned out. ARE YOU KIDDING ME?! $189 for that?! It was a joke and waste of my time and money. Would NEVER recommend them!!

D B.

08/02/2015 12:00:00 SA

If I could give zero stars, I would. Take this warning and do not do business with these people. Let's start with identity theft. The work order (3 page carbon) has your name, your address, your full charge card number, the expiration date, and the code on the back of your charge card and your signature in two places. It is an identity thefts dream come true. And this information is NOT kept secure at all.
Next, let's talk about the condescending, combative order taker. I have had three conversations with her in the past 24-hours and she gets worse with every second. Of course I asked to have the Manager Rick Brashler call me, and she told that he would not be available for a week. Fine, have the substitute Manager in charge give me a call - crickets - no return call.
The service within an hour promise? A joke. Three hours, and then add a after hours charge of $40.00 on top because by now it is night fall. And, even though they were in the yellow pages printed just for our area, a charge of $25.00 added on for that because of being out of the area. Turns out they only have TWO plumbers, and thus why the very long wait. I found this out because after waiting for a couple of hours, I called the order taker back and she snapped at me that no one was available. The price? They charged me over $300.00 to have my sewer line snaked, and they said it was just muck in the line. There are plenty of plumbers available in the Sacramento regional area - do not lower yourself to doing business with this Roto-Rooter company.

A R.

12/21/2012

Way overpriced!! They charged over $1,000 for labor JUST to replace a garbage disposal and a faucet (both parts of which were already purchased elsewhere) AND they claimed this included a senior citizen discount??!!! Wow!

Lori P.

9/17/2012

What a ripoff. Called at 11pm to have someone go out and snake the mainline. What normally costs $125 they want to charge me $360! The distance from the cleanout to the clog is less than 10 feet. What a ripoff!! They are going to charge me $95 to go out and give an estimate.

Me M.

06/01/2021 12:00:00 SA

Niza from Roto-Rooter came out and fixed my toilet and garbage disposal like a true professional. He was very informative and had a kind spirit. I want thank Roto-Rooter for sending this angel to me. Thank you so much Niza!

Bach To Rock R.

07/10/2018 12:00:00 SA

Modifying review: Manager called and situation was fairly resolved.

I called this company and explained I have a commercial location that hosts kids for summer camps. They said the technician would be there at 8am. I explained it would need to be promptly at 8am because our camps start at 9am.

The technician came at 9am instead of 8am causing a lot of embarrassment because I had to deal with him and the intake of all the kids at the same time. When I told him he was late, he said he wasn't late and didn't apologize.

He then quoted me the highest quote I've received so far in my two year of working here. It was over 3 times higher than my normal local Rocklin plumber guy. I explained that he was late (which he didn't acknowledge) but did give me a 10% discount, which was 2.8 times higher than my regular guy.

He fixed the drain and then said that we probably needed to get a camera there and said it would be another $200, which I declined.

Lastly, once he fixed the toilet, he left me with a giant mess of water/urine to clean up in my bathroom. We had cleaned and restored it yesterday, so it cost me double the labor for a mess he made.

I'll stick with my local guy.

Angelina R.

04/12/2023 12:00:00 SA

Kevin X was kind and explained in detail the issue as well as resolution.

Steve B.

2/19/2022

Initially friendly and responsive. Overall, finished in a timely manner. Terrible at keeping appointments and communication about the project. Took multiple phone calls just to keep the project moving along.
Ridiculously overpriced. They wanted $9800 just to replace about 20m ft. of ABS pipe, no digging required. Then, they wanted to send a separate team for minimal clean-up ( which they exaggerate the extent of ) and charge fee of $2000. Total of $11,800 for a job that took 3-4 hours and involved minimal materials. EXTORTION! Feels like a scam and borders on criminal. Took multiple requests for basic documentation, i.e. invoice, contract. When the job was finished - they just left without reviewing or doing final inspection to ensure everything was working right and ensure customer had confidence. Their attitude seems to be that if they are satisfied, that is all that matters; communication with the customer does not concern them.

kelly y.

3/14/2023

This review is for the service. Derek and Christian were 100% awesome. I was in a pinch to have a faucet leak fixed. He was highly recommended by a family member and I only wanted to to use him for the repair. Derek was fast, efficient and provided quality work. Although they don't control the cost he didn't add parts and services I did not need. A honest professional.

Please, if using this company definitely request Derek. Do not let them send out a middleman sales guy who only wants to pump up your bill with scare tactics. Doesn't work on a lot of us and actually deters you from using the service.

Ruby L.

5/15/2016

On 5/3, my tenant had plumbing issues in her sink. It over flow and leaked under the kitchen sink. My contractor went to replace the drain pipe and said I needed a plumber that can snake the line. So I call 5 to 6 plumbing companies and left messages. Only 2 called me back . They said that they can't help me that day but maybe later on in the week.

Well I called Roto Rooter and they said they will get someone out to my unit in 2 hours. Darren came by at 2:30 that afternoon. He was quick and inspected the issue and call me with options to how much it will cost. He discuss the 2 options I have and said the tenants grease had clog the pipes. He said they sell this crystal that can help the pipes stay clean and that he will teach tenant the proper way of using the crystal to prevent these problems. The quote was $260.00 minus $20 coupon discount. His worked has a 6 months warranty. I really appreciate how prompted Darren got the job done and talk to my tenants regarding what not to put down the drain and how she can help maintain the pipes. Everything is working great now!!!!!!!

Jack S.

01/11/2019 12:00:00 SA

Don't even think about calling them! My elderly mother had a clogged kitchen drain and a backed up washing machine drain which flooded her house. They arrived very promptly and opened up the clean out pipe and solved the initial issue in the kitchen charging us $295. We were told that the washing machine drain was cleared as well. 2 days later we got around to using the washing machine. Leaving the house as the washing machine was on, we came home to a flooded house with saturated carpeting and soaked upholstered furniture.

I called roto rooter once again and they came out later that evening. They never bothered to check the washer drain that we also originally complained about. The plumber snaked a camera through the clean out drain and told us that the drain out pipe was corroded, narrowed, cracked and needed replacement. We were told that a trench needed to be dug through the cement foundation of the house through the laundry room and into the bathroom. They quoted a price of $18,800! I told them we couldn't afford that and they charged us $485 for the camera scope. None of this passed the smell test for me! All the other drains were running ok and there was no evidence of a failing main drain. I called out another plumber recommended by a neighbor who cleared out the washer drain for a charge of $100. I told him about the roto rooter quote and he agreed with me that there was not evidence of drain failure and they were attempting to rip us off!!

M K.

9/21/2011

The Plumbing Trilogy: The Fellowship of the Rip Off Plumbers
(With special review known as: The Home Depot)

Welcome to my ongoing saga of poop, bleach, and ridiculous prices. When my bf took a shower a week ago to get ready for work, I heard a lot of commotion and curses. When he came out of the bathroom there was sewage flowing out of our shower. Horrified, I demanded he call the plumbing company right away. While at work, he told me Roto-Rooter will come out and do it for $125. Cool.

The guy came on time, and put on little booties before coming into my house, so at least they are thoughtful. He asked me where the clean out was and I stared at him like he had grown three heads. I know about cats, running, and how to build a complete protein vegetarian foodstuffs. What's a Clean-out? After looking around for the clean-out for about 5 minutes he told me that it would cost $500.00 to locate the clean-out via camera inspection. I put bf on the phone (who also didn't know where it was) and after talking to each other for 5 minutes the guy hung up and gave me back the phone. The plumber said I'm not going to spend my time looking for your clean out. Well Mr. Plumber, gtfo of my house.

Pros: Plumber was on time, clean, and put up with my little kitty attacking his foot.
Cons: He was trying to rip us off for as much as he could and bluntly stated I was wasting his time.

Malia T.

4/18/2022

Our toilet flooded while we were out watching our son's sports game. We used Roto-Rooter for the initial mitigation and dehydration/water scrubbing. They were very nice and professional, and did a great job. They recommended trustworthy contractors for the next phase of repair. Darin, Peggy Sue, Megan, Eduardo and Uriah were all fantastic and should be commended for their professionalism, and fast service. A special shout-out to Darin for helping me understand what I needed to do in terms of filing a claim with my insurance company within a two-week time limit (or they would not cover my repair!). I would not have known this without his informative help and I am so grateful!! I only wish Roto-Rooter also did build back so I could have all the work done by this excellent company and not have to use other contractors for the rest of the work. Thanks everyone, you all did an amazing job!

Paul W.

01/08/2022 12:00:00 SA

I reviewed Roto-Rooter (Sacramento) elsewhere, and gave Colby 5 stars for his service. I'd mostly stand by that, albeit in the end his snaking the line changed nothing. Roto-rooter refunded me because he left and said the issue appeared to be resolved, and I found out after running our washing machine that the issue remained.

Where the company really did wrong by me is that when they returned (different rep) and tried snaking again, they advised they had reached a point the snake couldn't get through, and that Hydro-jetting might be necessary. They also said it might be necessary to install a cleanout, and that they'd return with a camera to assess the issue.

Instead of coming back with a camera to give a precise diagnosis, the following day I received a quote of $4200 to install a new drain cleanout and to complete cast-iron repair.

They told me over the phone they'd be unable to access the line with a camera.

Skeptical, I found another company to give me an estimate. After surveying the issue (and using a camera), they said the problem could probably be resolved with snaking, but said hydrojetting might be a safer bet. No pressure to choose the more expensive option though.

We chose the hydrojetting with that company and the issue was resolved for $850.

Ultimately it seems like the diagnosis Roto-Rooter gave us was incorrect/short-sighted, and it almost cost us over $3250.

Iveth V.

5/14/2022

I had a huge leak in my kitchen from a broken pipe. I found Roto Rooter on google, contacted them at night and they were at my house the very next morning. Betty the manager was very nice over the phone and sent Eduardo, Megan, and Uriah to do the water restoration.

Special thanks To Eduardo for explaining the process from start to finish and helping ease my nerves since I had never had a home issue before. He explained Roto Rooter works for the customer, not the insurance, and he removed all the damaged cabinets and flooring as necessary. Eduardo and his staff set up a containment area, dehumidifiers, moved my furniture, and covered other areas of my kitchen in order to protect them. (They even moved all my plants away from the containment area that way they did not die!)

Also, a special thanks to John with leak detection for being patient, kind and communicative with both myself and my home insurance. Besides the broken pipe, he was able to find I also had a sewer line blockage and fixed it right away.

I have a family, work full-time, and dealing with this issue was made possible by the awesome Roto Rooter staff. 10/10 recommend.

Robert B.

05/08/2023 12:00:00 SA

Dave Donovan was great in taking care of a plugged drain. Interesting that the other plumbing company yesterday said they could not clear it and suggested a $1600+ fix. Thank you Dave and Roto-Rooter for the great work. Got your card and I'll call you first next time.

Cynthia M.

10/22/2022

Writing on behalf of my elderly father. If I could leave zero stars I would, but unfortunately that isn't an option. I called to inquire about having an technician come by to find a leak we were told we had by the water company. When I called to see how much it would be to have someone asses the house to see if they could tell us where the leak was coming from, I was told there wasn't a charge for that and there would only be a charge if we proceeded to want the leak fixed once it was detected. I proceeded making a same day apt and was given a window from 3-7pm for arrival. I called at 6:30 pm for an update which is when they told me the technician had went home for the day and I needed to reschedule (so I wasted all those hours for nothing) I was irritated because if it wasn't for me calling to get an update, I would of been waiting around since they didn't care to call and notify us. They then rescheduled us for the next morning. When the technician arrived, within 2 minutes, he advised that he had located where the leak was coming from and let me know that he needed to escalate the problem to another technician therefore his diagnostic was quickly finished. At that point, he told my father that his total for the assessment was $600. (no work or repair were done). My father not knowing any better did as he was told and paid the $600 to Jeffery ( the technician) #6609 ( worker number). When I got home from work, I was informed of what happened. I was highly upset because I was told that the assessment wouldn't have a charge. I then called the 800 number and spoke to Tobi who apologized multiple times saying that the technican shouldn't have charged us. Not only did Jeffery charge us when he was not supposed to, but he put on the invoice that he worked for 1.5 hours when he wasn't even there for no more than 20 minutes AT MOST. beware of this company, they are scammers. I was told false information, horrible customer service. I dont mind paying for honest work, but Jeffery definitely took advantage of my elderly father and falsified his invoice. Very dissapointing. I hope to hear back from management. This is not right.

John M.

8/29/2015

My wife has been noticing a faint smell coming from the Master Bathroom for a while and decided to call Roto-Rooter. The plumber, Bobby, showed up very promptly (within an hour)and was very professional. He reiterated that the estimate for work was free and that we were welcome to call other plumbers if we weren't happy with the estimate. After assessing the problem he mentioned that it was likely being caused by an incorrect seal on the toilet or something behind the wall, however he suspected it was the toilet due to the fact that there was no caulking seal around the base (our other toilet had caulking seal) and the sound that was made when the sinks drained. After discussing the possible issues with us he also advised us to use both sinks occassionally (there are two but only one gets used) since the traps under the sink keep sewer smells out by using the water that gets trapped in them as a barrier. He then gave us an estimate which seemed reasonable for the amount of work to be performed. After removing the toilet he showed us where the wax seal was supposed to be and replaced it. He replaced the supply lines on both toilets which was nice because they looked really old. Overall both my wife and I were happy with the work and Bobby was great and professional and left the area clean. While writing this review, my wife and I were very surprised by the negative on Yelp because they don't reflect our experience. I typically look up ratings on Yelp prior to calling anyone for home services and may not have chosen Roto-Rooter based on the reviews, but I'm glad that I didn't this time because they provided good service. Next time we have a plumbing issue we will call them.

Cathy R.

09/07/2016 12:00:00 SA

I have contacted the Roto-Rooter office 3 times regarding work that was done at my house. I called because I had a leak in outdoor irrigation pipe. I also had non-urgent problem with faucet. Once I received a bid of $205/hour I told technician just to fix leak. Certainly I can find someone to fix faucet for less than $205/hour! The Technician took it upon himself to fix a faucet despite my instructions not to. He also left to get a part to fix the faucet and got lost for 1/2 hr. I was charged for. Ends up that the part was for the faucet I had told him I did not want fixed! The bill was for $307.25. Then he cracked one of my stepping stones while cleaning out his shop vac. I called the office 3 times, was told the manager Rick Brashler would call me back each time. He has never called. I was also promised the technician would be here between 8:30-9:30 in morning, no show, then told would be here at 11:00, no show, told he would be here in 1 hr. no show. Arrived 2:15 p.m.

Annie E.

7/15/2018

This company cares only about money and increasing charges. They do not care about doing the right thing or treating people fairly and honestly. We will never, ever call them again. This kind of philosophy catches up eventually.
We were charged $3000.00 dollars just to be told they couldn't find a problem. But they did dig, use a camera, etc. and they dragged the service on and on and on. What they did could have been done in a timely manner.
The original person who came to service must have been in training because he had to call someone for help. This guy must have been the salesman.
Then they had to leave to go get some equipment.
We think it was just a scam to charge more and to take longer. Not very efficient.
We do not trust this company!

Rob B.

3/24/2022

Came out in less than two hours. Martin Rivett was our technician and he was neat, clean and professional. He resolved our issue promptly.

Elena M.

9/16/2020

Never call again! Terribly overpriced!
This company uses your hopeless situation!!!!
Unashamed!!!

Kendron F.

4/13/2022

These guys are the best. Eduardo and Usiah came through and took care of business. My family is so grateful. They were polite, professional and did an awesome job. Their work was worth every penny.

Mercy H.

2/23/2019

I had a very difficult stoppage issue where the master bedroom tub, toilet, and sink were backed up in the back of the house. Additionally, I could not find a ground clean out so technician would have to remove toilet to snake area.

A big shout to Steve Pacheco!!! I had 3 technicians whom visited my house and he was the only one who immediately found my ground clean out. Thus, toilet did not have to be removed! Additionally, he was very patient and diligent in cleaning out the stubborn clog in my system. I highly recommend anyone using Roto Rooter to ask for Steve for difficult jobs.

Brielle P.

10/25/2022

I had a pipe break in my bathroom wall in the evening. Edwardo was over bright and early the next morning. he was extremely professional and thorough. he took moisture readings, pictures let me know what the process was going to look like. him and Ryan set up fans and taped everything off. They coordinated with insurance and scheduled an abatement team to come remove my walls (they are asbestos). really made the process so easy.
Betty in the office was so easy to work with. I really appreciate how they text you when they are on their way and you can see a gps location of the vehicle so you know exactly how far out they are. I only wish they could have done the whole thing top to bottom for me. Easily the easiest company to work with during this entire process.

Eric R.

4/15/2021

Called roto-rooter for a backed up sink in my bathroom after not being able to clear it myself. Varday came in a timely manner and assured me it was nothing he couldn't handle. I appreciated how he had boot covers and a mask on the entire time. Varday made quick work of the clog and my sink now works better than it did before it was clogged. Huge weight off my shoulders as it's the only bathroom sink in my house. Would recommend Roto-rooter (especially Varday) to anyone needing plumbing work. 5 stars.

Miss D.

1/18/2019

Root-rooter quoted a price of $600 to replace the three valve stems in our bath/shower, which is ridiculous. They said it would take 45 mins per valve stem. Total rip off. Called another plumber and got it done for $175 plus parts. Took less than an hour total.

Beatrice V.

08/09/2023 12:00:00 SA

Here's the deal, if you're in an emergency they'll be available, and if it's your only option go for it. However, if you are looking for a company that will communicate timelines and expectations clearly, this is not the company for you. We had an emergency that took multiple days to complete and each day was a surprise for what was happening. In the end our drains drain again, but it was days of confusion and employees showing up with zero notice regarding City inspections. We were in the dark the entire time and would not recommend this company because of the abysmal customer service.

Nancy F.

12/23/2021

I called regarding a kitchen sink clog and a technician came out a few days later. He ran a snake down the drain and the water then flowed. He said there were coffee grounds in the drain (there were not) and subsequently found a slow leak in the wall. He gave me a quote for this but I told him I would have to think about it rather than going ahead at that time. Ten days later the sink was again completely stopped up. I called and was told there was no guarantee on the work because I had refused the other (unrelated) repairs that he recommended. I would not use a company that did not give at least a 30 day guarantee for the expensive ($227) work that they did.

S M.

01/12/2022 12:00:00 SA

Anyone who is having sewer problems should not hesitate to call these people even if they have no experience or personal knowledge of them. From the initial response to our after-hours, emergency call to the completion of the work, everything was handled to our complete satisfaction. Isaiah responded around midnight to survey the situation and determine the appropriate response. He was prompt, courteous and professional. Most important, he was right about the diagnosis. Technicians were promptly sent out to pump our septic tank, flush all the drain lines and inspect them after the job with a camera. The two technicians who performed the work were Brian and Austin. This was an unusually difficult and tedious job. They did not grouse or complain. They went to work right away and didn't stop until completion. They were professional, qualified to do the job, competent in their execution of it, hardworking, informative, courteous and cooperative-even personable. These people know their business. They have the proper equipment and staffing to deliver prompt and effective service. I don't know what these things are supposed to cost, but I am happy to pay their bill knowing I am in good hands. We could have called some local sole proprietorship. Who knows how that would have turned out. Roto Rooter has been around for years and has a well-established name. You can trust them.

Denise T.

2/26/2023

WORTHLESS! After making us wait two hours just for a call back to tell us when the tech would be here which would not be till between 9pm-11pm at night. The tech finally calls at 11:13pm and starts asking my husband when the house was built, where is the clean out line, etc. Then proceeds to tell us that it's $79.00 just to pull up in our driveway. Then if he does manage to find the clean out it's $750.00, but I have to wait another hour to hour and half before he make it out, after being told he would be here between 9pm-11pm. If we can wait till tomorrow and we only have to pay $325.00. I was not concern with the cost, I am concern with BOTH my bathrooms none useable. It was clear he didn't want to come out and waited to call after his time to be here and give me a story on why we have to wait longer. We will NEVER call on Roto-Rooter again, this is not the first time we have not been pleased with a tech response, but the first time I have posted a review.

Maddy L.

01/02/2023 12:00:00 SA

Our backyard drain clogged over the New Years holiday weekend - Clyde came out first thing today, located the issue, and cleared the drain just before the storm this afternoon. We are so grateful for the prompt service!

Patty C.

07/07/2021 12:00:00 SA

They are very good at getting back and following up when you make a request for an estimate we had them out today took him maybe a half hour to do the job cost was very reasonable the technician was excellent so good job Roto-Rooter.

Loui C.

04/08/2023 12:00:00 SA

We just moved to a house in South Sac. I noticed that the backyard cleanout pipe overflows when we run the water inside or even just by flushing the toilet. Called RR and they sent Saiffuddin to fix the clog. He used the snaking tool and did a good job unclogging it. He was very pleasant & professional. It was as though we've known each other before. Nice man. The price I paid includes camera analysis of our sewer pipe, so another plumber, Jorge, came in later and did the pipe analysis. He was very transparent. He showed us the remaining problems and explained the options in great details. Jorge was just as nice to talk to as Saif. I thought the service was good and worth the price I paid for. I just wish the options for a more permanent solution would be more affordable for working folks like us. RR's pricing is higher than other plumbers. Otherwise, I think they're a good choice and should be considered when looking for plumbing professionals.

Beth E.

5/29/2023

I called Roto Rooter to come out because my autistic daughter had put some items down our toilet. They informed me it would be $79 visit fee just for coming out because it was a holiday, to which I agreed. Upon arriving, the plumber quoted me $1000 to pull the toilet and $800 to auger it. I paid him $79 for that information, and he left without doing anything. I called 3 other plumbing companies subsequently, all of which informed me that these were outrageous quotes.

Rena H.

02/01/2023 12:00:00 SA

Tony from Roto Rooter came to check out the drain in front of our garage because we had flooding into the garage with the recent storms. Tony was professional, personable and extremely hard-working. It turned out to be a much more complicated job than he anticipated, but he persisted until he found the problem and fixed it. We are very pleased with both Tony's skills and his attitude and would be happy to have him here again should we have other problems.

Kerin G.

4/14/2023

Emiliano Ryan Ivan Robert and Julio took care of water trapped under my house after heavy rains. Good communication- helpful since I was away.

Damian S.

02/10/2023 12:00:00 SA

We had an emergency and needed help asap. This Roto-Rooter was quick with a response. Technian Jalen Brown was extremely pleasant, helpful, and professional. He fixed us up quick and explained what was wrong, what our options were, and how to avoid future issues. I highly recommend them and truly appreciate the service we got.

Natalya C.

5/14/2021

Roto-Rooter is extremely helpful in all ways possible! They get the job done efficiently and in a timely matter. One specific manager, Denai, was very considerate and comforting during these unfortunate times. He was very reassuring, knowledgeable, and an overall amazing help. I couldn't be more grateful!

Pete h.

09/09/2019 12:00:00 SA

They came out and gave me an estimate for the work, and 1 to 3 days in duration. I called a local plumber who beat them by about 60% and took about 9 hours.

Betty A.

3/30/2021

Roto rooter has been around for many years. I know I can depend on them to do the job right the first time. They have very knowledgeable technicians and managers that have been in the business for a long time. I would definitely recommend using them. Prices are competitive and their warranties are even better.

Liz G.

09/03/2018 12:00:00 SA

This company is the worst!!! I called to get my water heater repaired on a holiday. They asked me to pay a $79 service fee because it was a holiday and I agreed to it. They said they would page and get a tech out to me right away. After 4 hours and 5 phones calls they finally had a tech call me. When he asked what the problem was he told me he doesn't work on water heaters!!!!! I wasted 4 hours of my time on a company that clearly advertises water heater repairs!!! Now.... it's too late at night and I have to wait to get in touch with another company!!!! This company gave me the run around and doesn't even have properly trained staff to handle their calls!!!! DO NOT EVER CALL THEM!!! You will get the run around

Kristen P.

10/15/2013

My house in Woodland got a blocked line. We called Roto Rooter. They came and inspected and unclogged the line. In order to do the work, a big hole on our concrete needed to be opened up. They did the work.

But, a month has gone by and I have called three times for them to come fill in the hole in the concrete. So far, they came once on a Friday. Said they would be back on Monday. It's now 10 days later and the are MIA.

Why do I have to keep calling to get service complete?

Cristina P.

1/13/2019

Matthew Carroll was very polite, and professional. He worked on a difficult clog on the main line of my commercial client. Matthew was able to clear the line and not once did he try to up sell me. He left the site clean and draning properly. Will use them again and will be requesting Matthew for future services.

Brigette S.

10/24/2016

I can't speak to their service on site but the reservation system is terrible. We called for an emergency situation at 7:00 am and were told we would see a plumber by 11:00 am. At 1:10 pm we had not seen anyone and was told they over booked and had no idea when we would see someone. Not helpful and terrible customer service.

Joan E.

03/10/2023 12:00:00 SA

First I liked that a human answered the phone. They arrived quickly were professional friendly and knowledgeable. Within a few minutes they diagnosed the problem, cleaned out and verified it was working. Derek and Christian were efficient, clean then off to care for their next customer. I do love a man that can really fix my stuff. than you. Mrs E.

Cody T.

11/13/2022

Adam came to my property today. He was very imperative and helped analyze the issue quickly/professional. Adam was kind and easy to talk to. Highly recommend. Excellent job!!

Anthony U.

5/21/2021

David D showed up about 45 minutes after my initial call. Courteous, friendly, capable. Fixed my problem (rusted pipe under my sink) and answered all my questions!

Julia S.

4/23/2021

Isaiah and Niza did a great job repairing the sewer line, installing a new sump pump and flushing and clearing all the lines. They completed the job in the time promised and left the site immaculate. Thank you for a job well done.

Dale A.

3/31/2021

Absolutely terrible. Called in to fix a toilet that did not flush. Took plumber all of 5 mins to correct and charged $220!
What a RIP OFF.

Spoke to service manager who refused to offer any reasonable reduction in price.

DandM H.

09/09/2019 12:00:00 SA

I tried to write two reviews, one each for two different people from Roto Rooter but Yelp is only letting me write one. So I'm combining them both into this one.

We had a big water leak in our home. It took 4 rooms out of commission and they are still out of commission while the insurance company and the builder are deciding who is going to pay for the damage and put the house back to where it should be.

We used Roto Rooter from the Pell Circle address. Delai (sp?) came out from their water restoration team. He accessed the damage, cut out the wet drywall and baseboards and got rid of the mold that was everywhere. A big thanks goes out to him for his prompt response and work!

Troy the plumber came out a couple of times, he was just the nicest person. He was very concerned for us, showed compassion and helped to pinpoint where the leak started. He did some work to insure the leak wouldn't happen again. We are very please with Troy and his work. Thanks Roto Rooter for having people like Troy!

We'll be calling you again should we need the services of a plumber in the future.

Janice H.

4/24/2021

They scheduled a technician the same day I called, and Colby came right on time. He wore a mask and took off his shoes before coming into our house. He quickly got to work and diagnosed a problem. He took care of it and tested it to make sure it worked. He explained the problem and offered ideas to prevent it from happening again. Since it was a quick fix, there was no charge. We will definitely keep them in mind.

Scott H.

09/06/2013 12:00:00 SA

On Aug.28 2013, I ordered service from roto-rooter.(on-line) extend domestic water line under Mobilehome. Add two hosebibs at the other end. Service was confirmed as Sept. 5, 2013. I called roto-rooter Sacramento on Sept 3, 2013 to confirm for the 5th. They said we were out there on the 1st , no one was home. I told them they had it wrong, and reconfirmed for the 5th bet. 8am & 10am. On the 5th at close to 10am, I got a call, telling me the serviceman was running late, he would be there within the hour At approx. noon, I called the number I was given, She apologized numerous times,defending the company at all cost. I am sure the serviceman is on the way
At approx. 2pm he arrived. After I explained what I wanted done and he surveyed the jobsite, he kept saying this is a big job I said what, connect two approx. 50 feet of PVC and add a hosebib at each end. He said I don't have the tools or supplies,I'll have to see if I can come back tomorrow and bring a helper. I asked him how much the job would cost? When he came back from the truck, he quoted a price of $1500.00

(leaving out the expletives) Sir, don't you think that price is ENORMOUS for this job
He said, that's the rate.
I said, I will do it myself.
I called roto-rooter and asked to talk to a supervisor. I was told a supervisor was not available, leave your number and I will have one call you. That was yesterday. As of this writing,, NO supervisor has called.
Thanks roto-rooter for a whole day wasted, I will never get back. (I'm 73)

Lala N.

05/01/2021 12:00:00 SA

COLBY from RotoRooter was a very nice and courteous gentle man that helped my aunt and her neighbor with replacing the shower faucet.
He was very clean and did a great job on replacing the faucet. I would recommend him for any plumbing service.
Thank you Thank you Colby

Stacy C.

12/05/2013 12:00:00 SA

If you'd like to pay $335 for a sewer main/branch line cleanout (a supposedly discounted price??), as opposed to the $100-$200 typically charged by other companies, then call roto rooter. If not, I'd go somewhere else. I absolutely will not be using them again in the future.

Elizabeth B.

10/02/2022 12:00:00 SA

We had Parker Ranson out today to fix a problem with one of our toilets. He did a great job. He was professional and very nice. This is the second time we have used Roto-Rooter this year and I highly recommend them!

B. G.

05/11/2021 12:00:00 SA

Denai is a solid professional who helped us get our leak fixed swiftly and floors dried up as well. The mitigation portion was exceptional work.

As for the plumbing... pretty expensive and probably could have found a cheaper solution if it wasn't an emergency situation.

William J.

03/03/2015 12:00:00 SA

BEWARE!!! Had Roto Rooter come out for a simple drain problem. Technician does a scope check with a camera and says I need to put in a new drain line from my main which leads towards the street because I have bellies or waves in my line. Said it would be $3K to $6K to put in a new line.

I had a friend who let me talk to his friend who is a plumber, and he said that a minor belly shouldn't clog up my drain. He asked me if my drain was now working. I said yes. And he told me that unless there is repeated issues that he would just let it go. Guess what? He was right. The problem never returned.

Granted, the Roto Rooter tech did say that he would replace the line and not Roto Rooter, so perhaps it was the tech that was trying to screw me. Regardless, I will never call Roto Rooter again. 2nd bad experience with them.

UPDATE 10-22-15: Rick, (Roto Rooter). I hate to break the news to you, but it's true and I have the charge card statement to prove it. I have no reason to smear your shop. Do you think I just came up with bellies terminology on my own? If you have any doubts, maybe we should put a BINDING wager that I have a credit card statement PROVING that I called ROTO ROOTER for service.

Jay S.

8/17/2009

I didn't use Roto-Rooter, but I did call them for a free inspection when the kitchen sink and washing machine lines backed up and overflowed at my rental property. They appropriately diagnosed the problem and gave me a quote of $185 to clear the line through the clean-out hatch. My problem with RR is that $185 for a 15-30 minute repair job is outrageous. I understand they need to be compensated for travel time and equipment, but $185 is totally unacceptable for such a simple job.
Snappy Rooter came out and cleared the line for $55, and they did a great job. So save yourself so money and call Snappy Rooter instead.

Pam T.

04/04/2021 12:00:00 SA

It was a holiday Sunday when we noticed what appeared to be wet toilet paper on our driveway coming from a pipe access like labeled sewer. We tried a toilet flush test and low and behold we could see water coming up from the access. Roto Rooter came within 2 hours of calling and roto-rooted that sucker clean! THANK YOU for the amazingly easy and affordable experience!

Briana D.

4/15/2022

Edwardo R. and Megan K. did a great job with handling the water damage in my house, they explained everything they were doing and their equipment. They were fantastic with my kids and pets and super knowledgeable and helpful with everything that I asked about. Made this very stressful time much easier and smoother then it could have been.

Keith S.

5/17/2018

Do not use this company. I called them on a Sunday and asked was there an extra charge to come out on Sunday and was told no. I explained that I had stripped the copper tube coming into the hot and cold faucet and needed them replaced. When the technician, Rene arrived he reeked very strongly of marijuana, stumbled up my steps and without checking anything, he told me the whole shower system behind the wall needed to be replaced with an estimate of $1,087. I told him no way...he then tried to negotiate with me. I told him to leave. The next day I called Bonney Plumbing and the faucets were replaced for $338.00???

S.B. J.

9/30/2018

I recently had a hybrid heat pump (water heater) installed by another company, & had a pretty bad experience with them. Low & behold, the copper pipes started leaking in the middle of the night. Not wanting to deal with them anymore, I called Roto-Rooters because they were open 24/7. I called at around 1am, but they called me back at 8:30am (it wasn't severe so it was okay). Nathan came out & was baffled at the shoddy pipe work that was done. I wouldn't have known the old, original pipes were still being used if it weren't for him exposing them from the insulation. He told me it was a safety hazard, & I should contact them because it's still under warranty. He was honest in explaining that I should avoid an extra cost if he did the work himself. I told him my frustrations I had with the other company, & I was so mad I started crying. Nathan was very empathetic, & gave me a hug. He told me he's shocked that this well-known & highly-rated company would even do a job like this. He told me to just call them while he was there so he could talk to them, request a more experienced plumber, & he politely called them out on their bad work. He told me to call them when they get there so he can ensure they do the job right, & instructed me to send pics of the work. Nathan was very responsive & also let me know the new piping is much better & is satisfactory. Based on this transaction alone, I would call them if I ever needed anything. I always appreciate businesses that are candidly honest, & go out of their way to help, even if there's no cost involved. Thank you Nathan!

Mish mish M.

05/05/2012 12:00:00 SA

Another manic Monday complete with backed up sinks did not bode well for the week. It got worse when, after trying to snake our drains myself, we decided to call in a professional. The first plumber couldn't fix the problem, but he was nice about it, charged less than I expected, fixed a crooked pipe under the bathroom sink and suggested we call Roto-Rooter. He also left the kitchen and bathroom spotless.

Roto-Rooter came out. They don't go on the roof to snake from the roof vent. I wish we would have known that up front since that can solve a lot of clog issues, but I digress and it wasn't going to help this problem which I found out later. The workman proceeded to do exactly what I had done and exactly what the previous plumber had done. All the while ignoring a clean out behind the garbage disposal that I'm pretty sure he was just not physically able to reach. He said, I don't know what that is, but I'm sure it isn't going anywhere. (Foreshadowing)

Then he decided we needed to tear out the bathroom vanity and cut open the wall to see what was going on.

Hold the phone.

Let me add that he was nice enough to offer to tear out the vanity, cut open the wall and all of that if we hired him on the side. Yeah. NO. He also tried to make it sound like disconnecting the water lines to the sink and removing the faucet was very very very very complicated. It isn't. I've done it, even though I'm a woman. Imagine that.

He said he'd be willing to keep snaking but he would have to charge his hourly rate that was something like $200 an hour. Fortunately, his lack of awesomeness made that an easy decision.

We paid him $95 and he left. And when I say he left, I mean he also left a huge mess. He let the dirty snake splatter the inside of both of the under-sink cabinets, the toilet, our shower curtain, the walls. Having snaked our drains, I know it happens. It wasn't anything some paper towels and spray cleaner couldn't handle, but he just didn't bother.

Oh, and before he left, he hinted at getting a tip. Seriously, bro? I had some other tips for him but I kept them to myself.

Just for giggles, I figured I'd try to snake through the clean out behind the garbage disposal. I pulled up a very gross, gunky snake. Aside from childbirth, I've never felt so happy to see something so gross. In about an hour, I had the water running through both sinks without a back up with just a 25' snake and my drill.

Elizabeth Arias B.

5/16/2019

I called for an appt, and in less than 2 hours a gentleman came with identification and the roto-rooter truck. Very nice and went to check on the bath tub. It was just debris. Efficient and knowing the subject at hand.

Anything I would will call THANKS SHAWN

Rob M.

6/30/2017

Probably the worst franchise ever to do the business, led by Rick Brashler. Their employee Darren charged my elderly parents $500 to replace a seal on the toilet. Oh wait, you must be thinking there was some serious issue or hindrance preventing the work from being done to charge that rate. Nope. They blamed it on the toilet tank lid being too tight to the countertop. Well, just to prove a point, I had my friends 5 year old lift the lid off in 10 seconds. They have replaced these on their own in the past, and simply wanted to pay someone to do it this time.

Now it doesn't stop there. The employee had the nerve to ask for a tip, because in his experience, people tip him all the time because they are not stingy.

The only redeeming quality is that they initiated a refund to be processed. However, money still hasn't been received.

This reeks of potential elder abuse and taking extreme advantage of people who might not be able to help themselves. If you have older parents or loved ones, avoid this franchise.

Raymond C.

07/01/2021 12:00:00 SA

Roto Rooter in Sacramento is predatory. I would stay far away from this scammer company. They cleared a backed up sewer-line charged me $3600, then told me I also needed a new sewer main lining and that would cost me $28,000 (that's right I did not add extra zeros: $28,000). Given that outrageous amount money, I told them I would have to shop around. I called other plumbers who quoted me 1/3 of their price to replace same sewer mainline. At same time I also asked Roto Rooter for a quote to jet-clean the mainline instead of replacing it, and they quoted me $1800 in addition to the $3600. Afterwords, other plumbers quoted me in the $700-800 range for jet-cleaning. After 4 days of not having a functioning toilet with a house full of people getting by, I was desperate to have the plumbing cleared and I went with a household name that I thought I could trust=Roto Rooter- I did not realize I'd be paying thru the nose. Their prices are 3 times as much as other plumbers and that's unfair. Now, they say if I don't pay they will charge me 18% interest- again predatory. Their explanation when I complained that their prices are too high and when I asked that they charge me what other plumbers charge, is that they are the Mercedes-Benz of plumbing- non of their materials were gold, so not sure what they are talking about. I just need utilitarian plumbing that works- and that's what they gave me plastic parts. It's like saying you are the Mercedes-Benz of toilet paper, who wants to pay for that? If you want to get fleeced, then go to Roto Rooter. They do the bare minimum and then artificially hit a wall so they can get you to go to the next level of expense. They even offered to finance the $28,000k sewer lining- that's a price of a new car. What a joke!!!

Nicole R.

1/20/2023

I had a great experience with a worker named Devon. He got the job done quickly and cleaned up the mess and was out of here. I was quite impressed with the work done. I would recommend Rootor Roter without a doubt. Thank you! Denise Risse

Brenda C.

02/01/2019 12:00:00 SA

DO NOT use this company, they over charged our renter to unclog a toilet, they were taken advantage of. Any other company would have charged $600.00 less then Roto Rooter. My next call is going to be BBB.

J S.

09/11/2021 12:00:00 SA

Had our shower drain backed up. We got a guy from 5 star plumbing to come out and he couldn't fix the problem and wanted to tear out the ceiling in the unit below us which would have been a nightmare. We called rotorooters on a Sat afternoon and they sent out Keith within the hour. Keith was In and out within 30mins and took care of our issue with no problems. We are very satisfied with the quickness and cleanliness of his work and his professionalism. If we have another plumbing problem we are definitely calling Keith and rotorooter again.

Nichole B.

3/16/2022

Megan, Eduardo, and Darin were great helping out a water restoration issue when we had a sudden leak from the second floor to first. They came out right away when I was struggling to find help.

David S.

03/02/2020 12:00:00 SA

Kenneth was a great guy and very patient with our needs at our little shop in Placerville (Thai Noodle Express). The guy who came the day previously unfortunately left us with a lot of doubt and seemed like he didn't know what he was doing. But Kenneth got the job done as well as he could and knew what he was doing, and kept us confident that we could keep the shop open today. Thank you so much

Lisa P.

1/17/2023

My drains have been clogging and tonight Adam came ,walked me through what would be the most beneficial and what I could afford. He was thorough giving me my best options and ultimately getting my water draining and working today. He was very convincing about the hydro sweep and it's benefits. I definitely want to get this service and I appreciated his salesmanship. I would recommend this guy to my friends and family.
Lisa Parrish

Jamie C.

2/13/2023

We had a clogged sewer line, couldn't use either toilet. Adam came out and patiently fixed a stubborn problem. Then he made sure it was unclogged and staying that way before leaving. Thank you!

Bil B.

03/12/2014 12:00:00 SA

I call Roto rooters every year to have my sewer lines cleaned. Typical charge was between $100 - 125. I have been playing this amount for 5 years at my two properties. Now a NEW owner has taken over. They will NOT quote prices over the phone, so they came out and I was told what I have done each year, NOW will cost $275 - $ 300 to do the same job !!!!!! Why I ask ?? They said because they are the NEW OWNERS !!!

So I told the NEW OWNERS to stick that cleaning pipe machine up their own pipe, and I called another service for $ 100 to do the same job.!!!

I just wanted to say to the new OWNERS, that as consumers, we are NOT stupid.

Shirley S.

12/31/2017

Fck Roto-Rooter! I have been calling since before 4 PM today! Called 3x after that. Have not received ONE call back to let me know ANYTHING! 24 hour service my ass! Worst CUSTOMER SERVICE EVER !

Tyler C.

10/07/2020 12:00:00 SA

Great experience. Responded immediately and solved my difficult sewer drainage issue on my construction site. Darren Loven Brown did a great job. Could not have asked for better or more professional service. Thank you so much!

Janet L.

10/16/2022

Adam, our technician, was very nice. He did an excellent job. He knew his job well, he was friendly and explained what he was going to need to do and
then did it. He was very respectful and when he was finished he cleaned up everything very nicely, and left the area inside and outside clean and neat. he even rolled up our hose. Adam also gave us a senior discount. If I ever have other plumbing problems I would be glad to have him come out and take care of the problem.

John W.

01/05/2023 12:00:00 SA

Donte did a fantastic job clearing my drain today. Five stars would definitely recommend.

Roto-Rooter Plumbing, Drain & Water Cleanup