Erica C.

11/16/2020

Kyle was prompt, honest and did a great job fixing my sprinkler system. A great experience, would highly recommend!

Janae B.

07/05/2023 12:00:00 SA

The technician came out to look at our air conditioner which had stopped working. He told us they couldn't repair it because the unit was no longer made and the parts would be expensive to order. The only solution they offered was to install a new compressor and coil for $12,000. We wanted a second opinion so another company came out and was able to repair it for less than $600.

J B.

11/15/2019

Was very pleased with the speed, communication, and care Rooter Hero took in handling my hot water heater situation. The guys that came out where prompt and very friendly. My dog. Rosie appreciated getting to play with one of the guys. Overall, a very consumer friendly company with a dedication to fine work and customer service.

Barbara K.

9/24/2021

The repair man Kyle did a good job as far as the repair. I was very surprised at the price. No quote before work was done. Last yr I had a whole new toilet installed ring around bottom inside all replaced and a new toilet. I paid 419.71 I paid 475.63 for just the flush valve-flapper-gasket tank lever. You are talking about a 45.00 tank kit. The rest was labor. Kyle left twice for parts total of 1hr15min. So I was charged 150.00 an hr. I am a senior citizen. Do u think I might have been taken advantage of. I have called the company twice and told a operations Mgr would call me back. Called 9/8 & 9/20 glad I didn't hold my breath. Still waiting for that call.

Usually Leaves Negative Comments J.

10/25/2022

Adam was prompt, competent, friendly and determined to solve the problem...............

Wayne D.

4/30/2020

Had a poo emergency, down the driveway. Greg showed an hour later, worked with my 9 year-old to find and clear it, very personable and professional. I recommend them highly.

Susan D.

5/27/2023

Rooter Hero guy tried to rip me off for $39,000 to replace supposed leaking pipes under my house. A second estimate and the plumber found NO leaking pipes. None at all. This company should be put out of business for fraud and deceptive business practices.

Keilani A.

10/27/2022

Mark was very helpful with getting our plumbing needs taken care of. He gave us a lot of help information on how to better our system. Will call again and request Mark when we face any issues.

Jon N.

10/21/2022

I wish I could give no stars. This last tuesday started out horrible as we had to put our 13 year old dog down. then later that day water was backing up into our bath and toilets wouldn't flush. rooter hero was the company that could get here the quickest and wish I would have looked at more reviews before we had them come out. they charged $400 to locate the clean out since it was buried under rocks somewhere and there was a clog in that area. they removed the clog but then said we had an ABS pipe that was so rotted away that we shouldn't use anything but a little bit of water. he said to replace the bad section of pipe and put a new clean out in would be $8000. but scared us with the upsell that we really needed an epoxy lining put in for everything and that would be $17,000. my wifes spidy sense came up and we talked to some additional people about this. we called sac sewer district which I wish I would have known about them before hand. They can't work on anything directly on your property but can run a camera from the street to make sure everything is good on that end. there was no clog anymore since they could look in the clean out and verified by looking at the video that rooter hero sent us. and apprently our pipe is not ABS but cast iron due to the rusting they could see in the video. the only thing that needs to be done is have it cleaned which will cost about $300. not $17,000. the guy who came knew we were having an awful day with all the distress of losing our family member and still tried to F*** us over. stay away from these terrible people at all costs and if you don't have a plumber you trust, call sac sewer district first. they are available 24/7 and don't charge anything to diagnose and will give you an honest unbiased opinion about what should be done to fix your sewer problem.

Karim H.

5/31/2020

Called on Thursday and made an appointment for Friday for a clogged sewer line. Jeremy and Angel came out, they were friendly, worked fast, and they snaked the drain and cleared the problem. They even took the time to clean up some of the debris that was around the drain. Would definitely use them again.

Kaprise C.

8/26/2020

I called Rooter Hero along with 3 other local plumbing companies. Rooter Hero was the first to get back to me. Mike Caspillo was dispatched to my house. He was very informative and made me feel at ease about everything. I really appreciate how professional he was and how he finished every task to completion. I will def recommend Rooter Hero to all my friends and family:)

Moshe M.

05/02/2022 12:00:00 SA

Had an issue with shower draining and asked rooter hero to snake the line for me. Somehow the shower drains even slower now after they took my money.
They had some secondary person in a white van show up with the plumber. He spent the whole time trying to sell me additional services, giving the classic let me run it by the owner instead of being straight forward about pricing. I'd recommend using your money elsewhere.

Wendy W.

11/05/2020 12:00:00 SA

Thank you Troy B for coming out to my property and fixing the plumbing repair. He went above and beyond!!!! He was very kind, fast and extremely efficient.
I'm so grateful to Troy B for staying so late to help me.
Thank you again.

Gordon M.

5/31/2020

I hired Rooter Hero Plumbing to instal a over-counter bathroom basin, new faucet and all the hook-ups. Troy was GREAT! Skilled, knowledgeable and problem-solving. Cost was fair and the finished project is exceptional. He also brought in a partner to install the glass shower door. Again excellent workmanship. I would recommend this company to anyone who has household plumbing and other construction needs. They go out of their way for you.

Jane M.

8/30/2022

I heard the ads for Rooter Hero on KFI. They sounded good and the name was easy to remember so when we had a leak under the kitchen sink I called for an estimate. They gave me an appointment for the same day and the technician was almost on time. He took pictures of the leak and returned to his van to prepare an estimate. In a few minutes, he returned with a 7-page estimate of $691.37.

I am 80 years old and well aware that some salespeople think elderly people have no idea of the cost of things and might think this was reasonable. My mother once paid sticker for a new car when she was about my age.

I told him That's not going to work and paid the required $49.00 for the estimate.
We called a handyman who had done some work for us before.
Final cost:
Parts $20
Labor $100.
Total time from start to finish, 20 minutes.
Even with the $49 charge factored in, I still saved over $500.
I would never call this company again for anything and I recommend that anyone who reads this does not call them.

Scott F.

10/01/2022 12:00:00 SA

This review is as much about me as it is about Rooter Hero.

We had a clogged sewer line and sewage backing up into the house at about 9PM. This was no time to be picky or negotiate. Rooter Hero was responsive which was what we needed. They arrived and cleared the clog. Then they presented an estimate for completing the repair. I approved it even though it was a lot higher than what I expected. My fault.

I should have said whoa, I'll take a couple of days and get some other estimates. During that time, sewage would have dumped out into the hole in the front yard, but not into the house.

I have no basis for judging the quality of the work that they did, but I believe it was good. However, I am confident I paid a lot more than I should have for the repair. Service was responsive, people were friendly, price was way out of line.

I urge you not to use Rooter Hero with out getting some competitive bids.

Lois H.

5/26/2023

Called to have my main line snaked. The technician was unable to find the sewer line in front yard so he snaked from the back bathroom. Then told us we had blockage that needed a $5k blow out or $18k replacement. Had us stressed to the hilt. Called County sewage the next day and they found the sewage line in front of house and confirmed the blockage was from front of house to main sewage line and to call a plumber to snake. His advice worked and saved us $18k.

Flor M.

04/11/2020 12:00:00 SA

Thank you Rooter Hero!!! Greg and Patrick came to our rescue today! Our water heater was leaking and needed to be replaced. They came right on time, assessed our problem, gave us an estimate that we were able to afford and they began the work right away. They were friendly and courteous and got the job done in a FLASH same day in a matter of a couple of hours! My family appreciates you!

Andrew S.

12/29/2020

I scheduled an appointment to have them bid on converting our home to a tankless water heater. No one ever called or showed up. They did not acknowledge this or take ownership of their mistake so I cancled the appointment.

J. C.

5/27/2023

After missing three appointments, and coming at some random time that was not the appointment time, we finally got a plumber to look at our leaky solar water heater. We were given the hard sell over the phone with his manager - to replace all of our pipes for around $30,000. Finally got an estimate for $2,500 to cap off the pipes. Called someone for a second opinion who turned a valve off and that stopped the leak - for free! No thanks Rooter Hero! (But the technician Chris was very nice!)

Jordan C.

08/09/2022 12:00:00 SA

I would not recommend this company. An employee of theirs quoted my grandma $27,000 worth of work and had her convinced that she would be able to finance and work out a payment plan. Thankfully my grandma called me before she went through with it. We had a different plumber come out and fixed our issue for under $3000. The company will not return my phone calls to talk to someone about the quote the company provided.

Michelle W.

8/25/2020

Totally price gouged. Charged outrageous fee for repair of a pinhole leak in copper pipe. Do not use these guys. They will rip you off.
Lyndee Tanner: called the number you listed in your response. The woman who answered phone did not know who you are and said nobody by that name works for company. Then she transferred me to a generic voicemail. The yelp review by Ronald H is the job that I'm referencing and was completed on 8/21/2020 in Folsom. You charged us 3 1/2 times what our neighbors were charged for the same job (replacing a section of pipe).

Monica R.

9/14/2020

Very organized with their schedules and the young plumber, Cole, who came out and replaced our garbage disposal was great. Polite, professional and did a really good job. I scrambled to find an emergency plumber calling several businesses and Rooter Hero was organized, on time and did a great job. Highly recommend this business.

Chris K.

12/26/2019

This is a great company!! Had a main line blockage and the first company I called said it was too difficult to work on the issue with the back flow and recommended I replace it.....for $4800. Greg came out and fixed the problem for less than $100.00 and they were here within an hour of my initial call for service. So thankful for their help!!

Herendida C.

05/01/2020 12:00:00 SA

Late review! I needed my shower valve replaced ASAP! I called rooter. They came the next day. And boy do They over charge! I only needed the shower valve replaced and the quote came to be $350! For something that would take an hour! My neighbor was fortunately able to do it. Literally took him 45 minutes or less! He even said that they were way over charging for the service!

Ashiles1 S.

5/30/2023

If I could give this company 0 stars, I would. The owner states he wants 5 star ratings and has a company motto of Faith, Integrity, Respect, Service, and Teamwork. This may be in all the other areas they work, but the Sacramento branch is a complete joke from the dispatcher to the supervisor who shows up to quote out the project.
I called Rooter Hero plumbing due to the emergency my in-laws had @ their house. One of their bedroom floors was soaked with water and it was leaking out into the hallway. I called their number and was told I would receive a call back soon. After 25 min I received a call, but was on the other line with another company as a backup. Bruce left me a message and told me to call him back. I did within 4 min and was sent to the dispatch again. I told them this was an emergency and needed a leak tech out as soon as possible. 30 min later, no call. I called again and was told I would hear back soon. 20 min later I call again and asked to be put on hold until I was confirmed and I tech was on his way out. I was on hold for 15-20 min and was told Bruce will be contacting me right away. I received a text 25 min later saying a tech has been dispatched. The text did not give a response to an eta or a call back number.
Now when the tech showed, I asked him where his leak detection equipment was, and he said the office never notified him of this. He also told me he was around the corner less than 60 min ago and was not notified about this call until about 30 min ago when he had arrived back home and was ready to call it a night. His office only told him to dispatch to a potential plumbing leak. The tech was a nice enough guy but could not determine where the leak was coming from and had to return the next day with the leak detection equipment. He told me the office would call me to set up a time.
The next day I had texted the tech because his office had not contacted me yet and he said they were going to be there later in the mid-morning. When he showed, my inlaws called me and I showed up to manage what my in-laws could not. Now the tech had been there for 45 min looking for this leak as I walked the outside of the house, the water heater area, and laundry room by this room where the leak was to see if I could notice anything. I noticed a panel in the laundry room and pulled it off the wall and found the leak within 10 min of arriving. It was the manifold that seperated all the lines to the complete house. I asked the tech what we can do to stop the leak and he said nothing, it had to be replaced. @ this time his supervisor showed up and told me this was going to be a $6k to $8k fix, and that does not include the repair of sheetrock, flooring, mold repair, or humidifiers to dry the room out. I asked the supervisor to break out the bill so I can understand the costs, and was told they do not do that. They bid per the job, not the hours or material it takes to do the job. I broke the quote down myself and asked him to clarify and he said he could not do that. Again he proceeded to tell me it was per job.

Here is the break down from what they wanted to charge and I am going with the lower of the 2 estimated provided verbally:

Material: New manifold w/ miscellaneous parts: $800.00 (This is with a 35% markup per what I found @ a parts house.)
Labor: $650.00 an hour for 8 hours. (For what I estimated as a 4 hour job)

I called a buddy of mine who owns his own plumbing business and even without the friends discount, the bill was $1,800.00 for labor and material.

Material: $620.00
Labor: $1,180.00
Permit fees: $185.00

Now full disclosure, I have been in construction for over 20+ years and only called them that night because I needed a plumber/leak detection company because we thought the leak was in the concrete and they were highly recommended. I gave them another opportunity the following day due to also being a business owner myself and wanted to make sure they got first option to due the right thing and repair an elderly couples leak without price gouging them and they failed. The supervisor refused to send me a quote with the quote broken down.

Now for the best part, I tightened the 3/8 rod that was holding the manifold together and stopped the leak myself until it was able to be replaced and the insurance company could review the damage.

I would never recommend this company to anyone and they should be ashamed of themselves for what they tried to get away with and really bad service. This branch preys on people's misfortune and need of help right away. I have tried reaching out to the managers and owner before I wrote this review w/ no response. Please be aware of this Sacramento branch and how they will get every penny out of you they can. Always ask for a quote w/ material and labor broken down on it and get a second quote to verify the costs. You will be surprised @ what you find out about this company.

Randy D.

1/29/2022

Don't hire these guys. They upcharge everything. I called for a simple drain clean of my laundry room drain. Instead of a $77 charge I was told I needed either my pipes descaled or picoted (whatever that is) and it would cost $4,867.23 either way.

I called another plumber the next day and they did the entire job of just snaking the pipe and got out all kinds of dog hair. Now the drain works great and only cost me $99.50.

Don't get ripped off my these thieves. They must work on commission.

Roger L.

7/17/2023

Called Roto Hero on a Sunday around 7pm to schedule a kitchen drain cleaning for the following Monday and was given an appointment for 11am to 1pm. At 11:24 Brandon called to notify me he would be there in 40 minutes. At 12:44 Brandon was awol. Called his office, they said he would call me within 15 minutes, Brandon awol again. I called his office again at 1:03 pm - they said I would get a call within 3 minutes and a plumber would be dispatched to my residence within 30 minutes. No call and no show.

It is understandable that plumbing services are in demand, but it would be really nice if Roto Hero ran its services like a business and showed a little courtesy for its now former customer.

Too bad Yelp does not offer a NO STARS rating.

Roy T.

4/13/2020

We had an appointment for drain cleaning between 2 and 4 today. No one showed up or even called to let us know they would be late. So, we cancelled the service call. First time we tried to use them..and last

Natalie S.

5/30/2021

If i could give them no stars, i would. I called this company at 4:47 pm telling them that my bathtub won't drain and that it's an emergency. The man on the phone stated a technician will call me in 30 minutes to inform me of an ETA. I received no call so then I proceeded to call after waiting an hour asking for an update and he said the same thing. I called two more times after each hour of waiting for the call. At 9:30 pm the man told me he has so technicians and that they could have someone out the following day. Some 24/7 emergency service.

Emily W.

3/31/2022

This company has been doing work at my neighbors house for several weeks and employees from this company continue to block my driveway preventing us from getting in or out. Even after talking to them, this continues to happen. This is not only unacceptable, unprofessional, inconsiderate , but also, illegal.

Heidi J.

05/05/2023 12:00:00 SA

THESE GUYS ARE SCAMMERS, DO NOT CALL THEM. If I could give zero stars I would. My toilet wasn't flushing so I called these guys and they were able to make it out the quickest. I only have one toilet so it was nice to have them out fast.

The guy said to start with a snake of the line, which sounded reasonable. He went outside to look for the clean out. Didn't find it, so insisted on removing the toilet to snake from inside...but there's a $400 charge to remove the toilet. Ok fine, I told him to do it.

As soon as the toilet is off and he tried to snake, he came and got me and said, I have bad news. He snaked about 4 feet of line and then the snake got stuck on roots so he wouldn't continue to snake.

He then called his manager to come out to scope it. It took him 3 hours to get there, he scoped it and told me the entire sewer lateral was collapsed and we need to do a trenchless repair of 74' of line....for $36,000....but that's with a discount of doing all the work at once. I laughed and said finish snaking and put the toilet back on. He told me he can't snake it because the line is in such bad shape. I said great, I'll call someone else to do it then. They left without putting the toilet back on and charged me for a full snake even though they didn't finish the job.

Update: I had a second company come out and they rolled their eyes when I told them ROOTER HERO was here and I wanted a second opinion. They snaked the full line and gave me a quote for $3000 to repair 3-4' of line that had roots...right under the toilet where the other guy stopped the snake.

THESE GUYS ARE SCAMMERS, DO NOT CALL THEM.

ken h.

10/17/2022

Terrible service. They tried to sell me on a 33k sewer lining job saying the pipes are old when the issue was just the toilet. Had 2 other companies agree my sewer line is newer and in good condition with no need for a lining. They issue was the toilet and was a $250 fix. Do not use them for they will try to sell you on lies and pressure you to sign that day.

Janae D.

11/27/2021

Our water from the kitchen, laundry , and shower was back into up into the shower. We try to snake it and it only solved the problem for about a week. Then they came out letting us know we really needed to change the line and show us on a camera how bad the inside of the pipes were. They gave us 3 options and we chose the one that replaced all our pipes. Khan was the plumber who did all the work and he was amazing. He worked hard every day and you could see how much he loved his job. He worked for 16 hours the Wednesday before thanksgiving just so we could have access to all our water on thanksgiving. He is a wonderful plumber and I would recommend them over and over again. Khan took a lot of pride in his work and it truly showed. I have so much faith in Khan work and I highly recommend him.

Alexa N.

10/26/2022

We accidentally hit a pipe when planting. Came out the next day and helped us! Jim R was really nice and professional.

Jenna B.

01/03/2023 12:00:00 SA

I called these guys at 1230pm. I got a text that the Rooter hero to be there nearly 3 hours later. I called multiple numbers and the guy didn't show up after 4 calls he finally showed up around 8:30. Then he couldn't find the clog, but charg me $50 for just the snake. Also said it would be $1500 to have it scoped but even more to have the clog blasted. Lesson learned. ABSOLUTELY, DO NOT USE YHIS COMPANY.

Erin M.

10/21/2019

Technician Parrish did a great job for me when my landlord dropped the ball on a plumbing emergency. I called a whole bunch of places and Rooter Hero were the only ones who would come out late at night on a Sunday. I was freaking out because raw sewage was backing up into my house. But Parrish was extremely professional and nice and got the job done. Thanks Rooter Hero!

Stephanie D.

6/16/2023

If I could give them 0 stars I would they left my backyard incomplete in hazard area since February terrible customer service ,turned in the invoice to the finance company before it was completed which made me rush to pay for an unfinished job ,on top of that when talking to someone the individual wanted to threaten me to take me to court

Margarita H.

11/01/2019 12:00:00 SA

If you are ever in troubles with your pluming Rooter Hero are your top choice for services . They are super helpful, responsable and efficient. They go beyond the call of duty.
Greg, Jessie and Jake H. Are my hero's. They came on a Sunday and did not leave until my problem was resolved.
Greg, guide me with insurance company and recommended me a cleaning service.
My gratitude to all of them. Their commitment to quality work is superb.

Bobbie L.

10/27/2020

World class service, The two young men were very professional and Kind and kept us in the loop.

Kyle M.

10/07/2022 12:00:00 SA

Very professional, knowledgeable, and fast when we needed it most! They had a technician out to help resolve our backup within a few hours of us calling. Would use their service again.

Jason B.

09/06/2020 12:00:00 SA

James came over and not only cleared the drain quickly - but he also repaired a long running leak under the sink. He was cordial, polite, professional, worked quickly, and even cleaned up afterwards. I'd definitely use again.

Dale B.

6/13/2021

Hero Plumbing was called out to one of my apartments on June 9th, 2021, to clear the bathroom sink. They arrived and tried unsuccessfully to unclog the line. They informed me they needed to cut into the wall and install a larger waste line and that it would cost $2,250. The metal P Trap was damaged because it had rusted out so I said could they just install a new P Trap and I would find another plumber to clear the clog. They said installing a new P Trap would cost $450. This is a 15 minute job and a $10 part. I said just leave it the way it is and I will have someone else take care of it. Two days later my regular plumber, who was busy earlier, cleared the line and installed a new P Trap for a total of $175.

This type of story seems to repeat itself very often if you look at other reviews.

Aleecia A.

07/08/2020 12:00:00 SA

I requested a plumber to help snake our kitchen sink. Israel was sent out and got the job done at a great price. Thank you!

Einur S.

5/21/2020

I had a tech come in from Rooter Hero Plumbing and I was super busy with a meeting in another room, kids all over the place and I directed him to the bathtub where service was needed. I am only rating a 0 as the tech did not wear any gloves, shoe covers and not even a mask. Very unprofessional during this pandemic and I had to tell him no and ended up sanitizing my house for the rest of the day. My husband was pretty upset with me! Way over priced as well.

Anthony A.

5/23/2019

Adam was very cool, efficient, and knowledgeable. Within 10 minutes of arrival he had his snake camera in my drain and was pointing out the blockages that I had. Prices seemed high, but probably industry averages. Overall good experience. If you're willing to haggle, so are they.

John E.

8/26/2022

On 08/25/2022 we experienced an issue with our plumbing that resulted in us not being able to utilize the toilets in our house. I contacted the Rooter Hero 24 hour emergency line and within several hours a technician arrived at our home. The technician worked on resolving the blockage in the main sewer line from the house, but was unable to do so. I was informed that he had run the snake out approximately 75 feet but that he could not tell what the blockage was and that it would need to be scoped with the camera to see if it was a blockage or possibly a collapsed pipe. The technician informed me that he not have the appropriate equipment with him and gave his supervisor a call. He then informed me, that his supervisor did not have access to the equipment either as it was locked up in the shop for the night. However, I was told that the charge would be $398.00 for the service call and 30 min of trying to snake the line, even though there was no resolution to the problem. I was then told that a technician would be back first thing in the morning between the hours of 8 AM and 9 AM. 9 AM rolled around, and no one showed up or called. My wife contacted them at 9:10 AM and requested an update as for when we could expect a technician. She was told that they would check with her dispatch and call back immediately. At 10 AM we still had not received a call back, so I reached out to them. The phone was answered by someone in their call center who told me that they would attempt to get in contact with the dispatcher to get an update. The person who I spoke to was very rude and discourteous. When I pressed her about the plan going forward and when I could expect an update, I was told I am just trying to end this call with you politely, and then hung up on.

The technician was nice and polite, but unable to resolve the problem and lacked follow through. The call taker was horrible and I will no longer be utilizing rooter hero. Just wish I would have know they were this bad before wasting time with the expectation that they would be able to fix the problem.

Theresa C.

01/12/2022 12:00:00 SA

My first time ever doing a review and just had to with how disgusted I am.

Zero Stars. I had them come out in October 2021 and they had a small snake he whacked around for awhile on my kitchen sink. He highly recommended getting a HydroJet cleaning for $1,400 and pushed that hard. Then in January I heard dripping under my house and saw through the grill that there was water under my house (raised with a crawl space). My brother went under took video and saw where the leak was, which I shared with them. Most likely when they snaked it, it broke through the already weakened pipe (it had been patched previously). It had been installed poorly originally and had rusted in a spot due to the lack of pitch).

Rooter Hero came out and said they did a through job and determined that all my metal pipes were leaking (I had half the house redone years ago with plastic) and the remaining metal all had to be replaced.

I asked how they did such a through review without crawling under my house, they responded they have a very strong flashlight. My crawlspace entrance and kitchen sink (where my leak was) are on two opposite sides of the house.

They quoted me over $7,000 to fix the kitchen sink leak and over $14,000 to replace the rest of my pipes (my house is about 1600 sq ft). The pipes are pretty much a straight shot out.

1. I got a plumber (not from Rooter Hero) to come out and replace the portion of my pipe that had a quarter sized hole for $400. (See picture)

2. Looking at the thickness of my pipe (see picture) after cutting and repairing my leak, the new plumber informed me that I had many years left in the rest of my pipes and confirmed NONE of my other pipes were leaking. No replacement necessary!!!!!!

To me, it appears they are out for money. I can't believe the outrageous quotes and claims of unnecessary repairs and they didn't even bother crawling under my house.

Disgusted? Yup.

January 1st
Estimate#816185893497, $7,289.12 for Kitchen Line Repair
Estimate#816185893491, $14,500 for rest of metal pipes replacement
Invoice#816185878281, for quotes

Chris B.

3/13/2023

Our sewer was clogged up and backing up. With a sense of urgency we called Rooter Hero to snake it clear. The pipes are clear now, however the tech spent more time trying to convince me that we needed a $20.000 fix than actually doing the work. We have called Sacramento County Sewer Department to inspect our hook up to the main line and they are going to install a county clean out at our property edge. I feel that this company knows people are freaked out about blocked up sewer line inconvenience and they use that to pitch unnecessary service. I should have slowed down and researched before calling this company. A lesson learned, never again.

Nicole L.

08/08/2020 12:00:00 SA

After calling out another company who did not give us a good feeling, we call Rooter Hero on a recommendation. Never again! A backed up sewer line turned into a major repair. New septic lines from the main house and cottage and new leech lines. We felt we had no other option with no working septic system. We were told the job would take 5 days, that turned into 2 weeks. The cew onsite was often MIA and incompetent, I don't think they worked an 8 hour day the entire time. Parts of the job promised were forgotten and the lead had to be reminded several times. Even with a couple calls to the owner, by the time the crew was done, we had broken sprinkler lines, inches of dust everywhere, tree limbs hanging from tress, garbage left around a very choppy uneven grade and cleanouts left 2 feet above the ground. After another call to the owner a new crew was sent out to clean up the mess. That time the garbage was cleaned up and my freshly painted house was pressured wash along with everything on the back patio! Who hoses down freezers and a particle board storage cabinet and lets water soak into a cardboard box (which happened to be full of electronics)! After another call to the owner and a site visit, we thought he was going to make things right. Boy were we wrong, he was full of broken promises! I would never recommend this company, it was a nightmare for 2 weeks and we are still cleaning up after them! Not to mention, after talking with others we feel we paid way too much for the job. And here were are 2 weeks after they finished and we are still finding damage. Someone from corporate, we are assuming, tried to reach us but never followed up. Stay away from this company! Beware!

Eastsac G.

3/15/2023

Had clogged drain and Company was very responsive. Technicians came out and snaked inside Plumbing from clean out and everything worked perfectly. Took less than half an hour and at Price quoted.

Edgar N.

4/25/2021

I can't thank Gregory Bray enough for his awesome help this weekend. We called on a Sunday and he showed up in 10 minutes. Greg is the best!!! Thank you so much sir!!!

Aaron M.

2/16/2020

These guys live up to their name, Heroes. I called 5 other companies and Israel is the only one to show up. I'm always nervous about stuff like this, Israel kept me informed on what he was doing and kept me at ease. He definitely earned my repeat business should I need them again. Thankyou

Robert M.

08/03/2022 12:00:00 SA

Rory was such a great installer!
he kept my home spotless, and provided progress reports from start to finish.

rooter Hero plumbing has a real peach of an employee! will be requesting him for all of my future plumbing work.

thank you rory

Sean M.

10/13/2021

We just purchased our home and knew of a few spots of damage. We had an idea to replace all the plumbing. They were great and flexible on pricing. Adrian was our lead plumber and took a look at all the piping in the crawlspace. Nathaniel was the supervisor and he got us a great deal. Adrian and Nahaniel put together a rock solid team who got the job done and exceeded expectations whenever I asked for more. We wanted to trench and put in accessible clean out, but unfortunately just not in budget at the moment. However, we will choose Rooter Hero when we are ready. Great job team on our house!

Joan W.

6/29/2020

Rooter Hero was charging me $10,000 to take out a kitchen sink and pipes under the sink and put in a new sink and pipes under the sink. I got another plumber to put in the new sink and pipes for $900 so the real price is $1,800, not $10,000. And they do bad work. The sink is too big, sticks way out. They should have measured the sink and bought the right sized sink rather than buying one they bought before for another job, which is what they told me they were doing. And, they charged me $1,500 for the sink, now I see the highest priced sink similar is $400. They did not show me a receipt for the sink and they charged me $1,500 for the sink. They charged me $2,000 to replace the sprinkler pump and now I found out the parts cost $60. And the lawn is dead, they did not set the sprinkler to go on for the front lawn. They do horrible work, they charge 4-5 times the real price and when you cut the job they stop working immediately, all of their promises to do things stop. Charging $2,000 to fix a sprinkler pump and they didn't set up the sprinklers but they said they would.

Theresa P.

10/16/2020

I would like to mention two technicians who came to the house around 8 pm last night. Of course, they assessed, correctly identified the issue and executed a plan. Tyler and Louie are to be recognized for their professionalism, great customer service and genuine kindness. I am a nurse and it is something that I pay attention to in all services I have received. While technically competent is required - there are many many companies that can deliver technically accurate services. Kindness, professionalism and customer service is not always delivered. Hope that you recognize these two technicians for they are valuable members of your company.

Tiffany K.

03/01/2021 12:00:00 SA

They responded quickly and had someone out to my house in a couple hours. Kyle King did my service, and he did an awesome job and was very professional. Would definitely use their service again.

Dick L.

06/05/2023 12:00:00 SA

Beware of this company. Very shady employees. Untrustworthy and unprofessional. The management does not take responsibility for their terrible service and ignores repeated calls about unprofessional behavior.

A J M.

02/04/2019 12:00:00 SA

Rene and his supervisor, Adam were the two gentleman who came to do repairs needed to fix a stoppage in our kitchen sink. Unfortunately, we couldn't contract with them to fix the problem because of my 99-YO mom's limited financial situation. I am a fan and will call on them again because Adam, the supervisor said he would refund me the charges because the job was not completed and they could not come up with a fix that could accommodate us financially. I respect a company that is fair and honest and employees are thorough, which is why I am making this post. Rene and Adam make a great team in the Sacramento area.

Arturo L.

10/06/2020 12:00:00 SA

Great company. They sent troy out and he was really professional. He got the work done in a couple of hours and I was really happy with his workmanship. Would defiantly recommend to my family and friends.

TW P.

12/31/2021

Our kitchen sink drain was clogged one evening. I called around town to find someone to come out and fix it, most places had a service charge and a 4-5 hour window. When I talked to Rooter Hero, they said them would come out early the next morning and would quote me a price with no obligation. Kyle came out on time, he was really nice and professional. This had happened to our kitchen sink before, so I assumed it needed to be snaked as it did last time. Kyle did the work in about 30 minutes and was cheaper that the last couple guys we had do the same thing. I highly recommend this company, they did what the promised and although I don't want plumbing problems in the future, they would be the ones to call if we needed service again.

Rachel C.

6/27/2022

I think 1 star is pushing it.
I had Chris come out due to a kitchen sink that wouldn't drain, I had a 77$ coupon with a 90 day warranty. So after a few days my husband & I noticed our basement starting to get water in it and we went downstairs and looked at it and a few days later it was flooded, come to find out chris has punctured a hole in a pipe and water along with food from our sink was leaking out. I had multiple things probably worth 300$ or more ruined from this... so obviously I called him back out only to have Chris tell me a 5 foot pipe replacement would cost 3000$. I was in shock. I asked about the warranty and he said it wasn't covered....There is a legit hole the size of a quarter perfectly round that was from the rooter snake that he would/could not fix, anyways. I would not recommend this company to anyone. We called the manager and asked if they took responsibility and they said nope and they won't fix it. So, don't believe the 90 day warranty, and also don't rely on them to fix something or even make it right if they break something.
Also want to say, he said the hydro jet would fix it but it would be very expensive, as I read more reviews I'm not figuring out this is such a scam. Multiple reviews said that they pushed the hydro jet, and also punched holes
In pipes. They do not take responsibility and that is OUTRAGEOUS. horrible company

Lora H.

3/19/2020

This was our 2nd time using them. They are courteous, on time and straight to the point. Gave us good advice, didn't try to upsell, were honest and didn't charge us for just a check and advice. We will definitely call them in the future when we need a good plumbing company. Thank you Greg and Rooter Hero!

Jan G.

5/23/2023

Hi, our technician Jedidiah Beltran (SAC/TECH) from Rooter Hero Plumbing Sacramento is very professional, timely, and clean. The company was in communication to keep us updated. They let us know when he was on the way. He did an excellent job of what was a stinky job! Thank you, Rooter Hero Plumbing!!

Kshama R.

5/24/2022

Our toilet was backed up, we tried to resolve it on our own and failed. I called the company, very responsive customer service. Eric the technician from the company took care of the problem. The technician was friendly and took time to explain the problem. The $ for fixing the problem was a bit expensive, but considering excellent customer service I would definitely recommend them.

Linda H.

3/27/2021

STAY AS FAR AWAY FROM THIS SCAM BUSINESS AS YOU CAN !!!
Imagine that! A day after I post that they never sent the videos, they sent the videos. They prove that only, possibly, half the job was performed. Scaling is on the pipes in both videos and the only thing missing is the clog under the toilet I was having problems with. SOMEONE OWES ME DINNER FOR THE SCREWING I GOT.

Bernie S.

05/12/2022 12:00:00 SA

I'm not happy with the service they charge almost 3000 just for water leaking on my washer . I am on fix income I think they are sky rocket charging clients . For sure I will not recommend them to my friends and family .

Melissa B.

3/15/2022

I want to give a zero but yelp won't let me.
My landlord called on Friday, set appointment for Monday between 1-3. They called my landlord and said they were running late. They never showed. Landlord called them again and set up appointment between 8-10 on Tuesday. It's 1:05p Tuesday and I haven't seen or heard a word.

Isaak S.

1/20/2023

Was given one quote that then was adjusted during the final stages of the transaction. Not changed by a random service or financing fee but tripled. Shady company avoid at all costs

Kathy W.

3/27/2023

Just got quoted over $700 to replace a thermocouple on a water heater.
The part is about $15 and the time to replace is about an hour. Go figure. Third time we got a very inflated estimate.

Mary O.

05/04/2021 12:00:00 SA

I requested their services, because all the water came out of the drain on one side of the house when they arrived they said that the one that was bad was the bathroom but that all the drainage was very bad that I had to change everything after I paid them more of 14000 dollars they told me that I had to pay another 7000 to change the one that goes from the house to the city which was the one that was damaged after I paid them 14000 seriously, I got angry they told me that everything was fine and now I have the drain comes out the side of the house still and they didn't do anything anymore very disappointing....

Krystal S.

3/27/2022

Under our house flooded. I called in as an emergency. Dillon showed up promptly. He used his phone flash light, looked for under a minute, then quoted me $32,000!!! He said my pipes were leaking in 4 spots. A full house re-plumb is what I needed apparently. My options were pay all now, to give him my license and my SSN so I could finance it or put it under my equity in my house. I paused and said that's a lot of money so I'll get back to you. Had another plumber come out and within 15min he followed where the water was coming from (a little crack in the old pipe where I just had a new water line installed for our fridge). A couple hundred bucks and I have water back in my house. I'm so disappointed that companies are out there doing this! Will never recommend!!!

Moja M.

12/14/2022

My thermostat stopped working and I contracted Rooter Hero Plumbing & Air on 11/16/22 to install a new one. The technician installed the new thermostat---but later I discovered that it wouldn't shut off when the desired temperature was reached. I called Rooter Hero and arranged for the same technician to return on and correct the problem. He seemed kind of annoyed at having to be there. I don't mean that he was impolite just lacking in enthusiasm. Well it appeared that he corrected the problem---and he left.

But when I turned on the heat again the thermostat still wouldn't click off when it got to the temperature I set it for. Then I tried the air conditioner. It was blowing warm air. So I called Rooter Hero back to make another appointment and asked for them to send a different technician. They called me and said they couldn't spare the technician and would give me a refund of $556 instead. Its been two weeks now and I haven't received the refund. (I will need to pay for a new company to reinstall the thermostat).

I've called them twice and was told they'd get back to me. They never did. So I called my Visa provider to see if a refund was submitted it wasn't. I've given up.

Dave M.

3/15/2022

Fell for the $77 deal, googled plumber near me and saw all glowing reviews so thought th3y were legit and trusted them.d Workman brought out his drain snake and futzed around and immediately said it needed to be hydro jetted for $1485. (They make up numbers off the top of their head.) Thinking back I don't recall him plugging in to the electrical outlet on the outside of the house 18 inches from the clean out. After the hydro jet he pulled out a camera to show me the piping, just acted like he was doing me a favor and added about $400 to the bill. Said they would email me a receipt I haven't received any paper work from them at all. Showed me a video and said all the joints were leaking and there was a hole in the pipe near the street clean out. Said all the drain pipes should be replaced and gave me 3 bids written on a note pad: $72,900, $57,650 or $48,000!! I hired another company to run a camera in the pipe and realized the video I was shown was not my piping. It was completely dry and showed rust spots at the joints. the real camera showed showed small puddles of water as you would expect. No leaks, no hole no rust and no problem with any of the pipes. He also said that a hydro jet is only used in commercial buildings with long runs of pipe, lots of grease etc. Not necessary in a residence.

Reza K.

04/02/2021 12:00:00 SA

I rarely write reviews but Gregory B., was awesome. He was very knowledgeable of what the issue was and didn't sell me on anything but told me what the future fix should be. He showed me where the problem was, explained it to me, and a fix was made. Definitely will call Rooter Hero first next time (as long as we get Greg). Thanks for the service call.

Kira M.

11/02/2020 12:00:00 SA

Professional, fast, and helpful! Our plumber was Gregory Bray and I highly recommend him! Will use this company for any future issues we have.

Brad A.

02/03/2023 12:00:00 SA

I would not recommend this company. I contacted them about getting a video of my yard drain. It is clogged and I wanted to determine if pipe had collapsed or clogged by roots. I explained all this when I called for appointment. I chose this company because it had coupons including for free video inspection with drain clean. They gave a time block between 11-1, and at 1pm I called as nobody had shown up. They then said someone would be out by 2:30. The technicians arrived and after I explained what I wanted I was told the cost would be $389 for the video inspection. I brought up about coupon for free video inspection. He said that applied with a drain cleaning for $212, which may or may not resolve clogged issue. So first they tried to tell me $389 but then after my objections it would be $212. Additionally hydro cleaning of pipe would be $1600. Frankly by this point I was confused about the pricing and if the clog would be fixed.
The pricing needs to clearer up front when setting up appointments. It seemed like a bait and switch situation. I ended up not getting any services from them. I also called to register a complaint and was told a manager would call me back. No callback!

Jon D.

10/29/2022

Promt service, knowledgeable and communicative. Snaked the drain and even showed me with a camera.

P M.

4/26/2021

Our shower tub drain was backing up, I saw the great reviews on google from rooter hero plumbing so I called them up. The receptionist was very friendly and helpful. They promptly booked me an appointment on the same day for a technician to evaluate. Kyle the technician shows up and was not sure how my shower tub drain lever mechanism functioned. So he starts to google on his phone to figure it out. As I am googling it with him, I am thinking shower tub drain should be a rudimentary work for a plumber. He made some phone calls and after 30 minutes came back to tell me that they have to replace the whole thing and go into the crawl space. However, another plumber is going to do the job in a couple of hours. The new plumber Eddie shows up and starts working. Poor guy by himself going in and out of crawl space to adjust things, so I decided to help him out to get the job done faster. He sure needed another person to assist him. Afterwards, it looked like my P trap was clogged which either needed to be snaked or just to have the P trap replaced, instead of replacing everything. The analogy of my experience with this company would be as if you go to a doctor with knee pain and the doctor is not sure about the diagnosis so he recommend a complete knee replacement. In essence more risks and cost to the consumer.

Reagan B.

11/22/2020

We received great service and results from Rooter Hero Plumbing. Israel worked for some time, outside on a cold wet night, to find the right solution to our problem. He was joined by Gregory who drove all the way out from the city to help analyze the problem and provide us an over night fix. The next day Israel came back reseated all of our toilets and was joined by Emilio and Jake who performed a Hydro Jet action on the sewer system that cleared it completely. (I saw a video of it) All of the people from Rooter Hero Plumbing were professional and very cordial. If we ever have sewer/drain problems again, they will be the ones we will call.

Carissa G.

4/13/2023

If I could give them zero stars I would!! We had a sink leak and called them to come out the same day which they were successful doing. Once they got there they evaluated the area and quoted us 3800 to fix p trap and pop up assembly and stated all this other work needed to be done! Horrible!! We called out affordable plumbing and they completed the project today for a little over 300 dollars!! BE AWARE

Larry B.

2/25/2020

Rooter's man was here on time, reviewed the old water valve and gave me an estimate that beat others by 15% or more. He left to get the part and returned to complete the job within 45 minutes. From start to finish in less than 2 hours. I will definitely use Rooter Hero again for my plumbing needs.

Mary F.

04/08/2023 12:00:00 SA

A week later I'm still fuming about being taken. Over the past 34 years owning my home, I've had companies clear the sewer from the cleanout. I hadn't done it in quite a while as it seemed that removing some trees had cured it, but let them know that and what needed to be done. First thing that had me puzzled was his insistence on getting under the house to see the pipes. He showed me a little bit of old drips on my 1958 pipe. I told him I have a contractor who does these things when I need them. Then when he got to doing what I had asked to have done, a 2nd person showed up, not to help but I'm sure how to advise taking me for what they could. He ultimately went about 50' and stopped, saying the water wasn't going down. I told him he needed to take it all the way to the street, reminding him I've done this many times over the years. At that point he went and hung out at the other guy's van for a while, and then came back with the word that I'd need to have a high pressure water job for $1600. I told him no, he wasn't interested in finishing the job with what he had, took my money and left. That evening I got my general contractor to come over who easily reamed it out for me in less than an hour. I complained by phone and filled out the review they asked me for, and yet no response, and they cashed my check. Super shady, especially when I kept telling him what I needed him to do. He wasn't willing to just ream it out for me. There must be a lot of pressure to up-sell, otherwise there was no need for a 2nd guy to come around. I'm sure it was all about the gouging they thought they could do. I gave up on having them contact me when they cashed my check, so I'm sharing to save others from these scammers. Beware!

Writing an update - I finally got a call a few days after posting this and want to relate that I was offered a full refund which came today. I am glad to say this worked out.

Sally S.

07/05/2023 12:00:00 SA

They came out and did a really quick camera video thru my pipe which the video they email me was nothing not even a video taken from the camera itself but from a phone of them recording the machine, he then told me i needed $21k to fix it, they want to hydro Jett the pipeline for $3700, i paid $385 for the camera video but it was nothing, talk to the technician to try to get a better video but he said he didn't save it.... personally i think i got SCAMM SCAM SCAM SCAM ! Need to report this company to better business bureau

Debby G.

10/13/2022

SCAMERS, Don't use this company. They scammed me out 3 thousand dollars I now have to get back. My sinks were backing up. They sold me on having to have new pipes put in, and that didn't fix the problem. They came back w/ a supervisor ran a snake and the back was gone. They then found a new problem and after admitting they misdiagnosed the problem they offered to credit me 3k an the next problem they found. They have not returned my calls, so I am having to take this up the chain to get my money back. Save yourself for this and don't ever use this company. They 30+ complaints w/ BBB. They only post positive reviews on their website. Bait and switch, scammers, this company should not be allow to do business.

Cheyenne N.

08/08/2022 12:00:00 SA

So I woke up in the middle of the night with my stomach burning. It's like someone set it on fire that night (I had eaten nothing but Taco Bell, el pollo loco, chipotle, and Mc Donald's for the past week. So just imagine how fat and spicy and sloppy that dump was). I went to the bathroom and fell asleep on the toilet because I was just so tired. I sat on the toilet at 11pm and woke up at 3am. I was scared because I was stuck and I knew that my toilet was clogged after flushing. The suspense almost killed me when I flushed the toilet and saw the water beneath me rising. Luckily the muddy water did not touch me otherwise this would have been a much more serious matter because I was still stuck there. Luckily I had my phone and I was able to call rooter hero. I was crying when I was on the phone so I appreciate them being patient and compassionate. They were able to talk me through Everything. Jake came in a timely matter and found the problem. Turns out I had some old clogged pipes that are going to need some work but that's not their fault. How I got stuck is still a mystery but I'm much better now If you were wondering. Thanks Jake!

Steve C.

8/25/2021

I am writing to help protect others, particularly fellow seniors, from being victimized by Rooter Hero.
I believe this company attempted to grossly overcharge us for unnecessary work. They used questionable sales tactics and attempted to force me to get the work done.
Bottom line: They were going to charge me $4,000 for a clogged drain that I ended up getting another plumber to clear with a snake for $220.

Here's the details of our ordeal:

On Sunday, our kitchen sink backed up. My handy daughter, who was visiting from out of town, tried the usual DIY methods, like using a plunger, a mixture of baking soda and vinegar, inspecting the trap to see if clogged, but nothing helped. We needed a professional ! Our wonderful regular local plumber was not working this past weekend so we called one that did, which advertised reasonable prices, Rooter Hero.
We called around 11 a.m. and the person who answered said they were very busy but would be there between 3 and 5 pm. Around 4 they called and said that they had run into several emergencies so were running late but would be there as close to 5 as possible. A nice fellow named Mike finally got here at 8 pm and began snaking the drain. He continued for two hours but said the line was blocked with something very solid and he had never seen anything so bad in all his six years in the business. He finally gave up and suggested we have his boss come out in the morning and run a camera down the line to see the problem. Greg arrived the next morning, performed his inspection and told us the drain line, which joined another line from a bathroom, was clogged with egg shells, toilet paper and grease. He said to clear it, he would need to flush the system with high-pressure water machine. He said his team could come that afternoon at a cost of $4,250, which he later discounted to $4,000. This amount was higher than any other company advertising same services. Mike then proceeded to show me an electronic tablet with a contract, racing through provisions and asking me to sign off on a dizzying number of clauses. He emailed me a copy of most of what I signed/initialed.
After he left, we began worrying about what had just happened. First a friend, then our daughter, researched the company and found that a number of complaints had been filed against Rooter Hero with the Contractors State License Board. We reviewed those and they appeared to be very serious so we quickly decided to cancel. My wife called their office and told them that we we're canceling. She said we could not afford it. I reviewed the invoice Greg had emailed me and saw that it said they had provided me a copy of a form explaining our three-day right to cancel. They had not provided me such a form but I decided to invoke that right. I texted my intention to their office.
A few minutes later, Mike arrived at my door with two trucks and said they were ready to start. I informed them that I had canceled. At this time, I got a call from Greg, Mike's boss, who said I had signed a form waiving my right to cancel. I said that I had not. Why would I? I reviewed the invoice and saw that indeed there was no clause saying I had waived such a right. Greg continued to argue, then Mike took out his tablet and showed me my signature below a waiver. I told him that was not in the invoice they had sent me sent me and I would not allow them to do the work. Mike did not argue and left.
Being Monday now, we called our regular, honest and reliable plumber, Iggy's Plumbing, who agreed to come
over. Iggy snaked out the drain and had it working in less than an hour. He advised us to start using an enzyme drain cleaner regularly, which over time would clear the drain pipes similar to the high pressure water machine.
Iggy charged us $220 and the drain works fine.
My advice, don't used Rooter Hero and make sure to get multiple bids for any big project.

Beth C.

6/23/2022

Stay away from this company! They've had 40 Better Business Bureau complaints,
several lawsuits, and their California Contrators license is in danger. They take advantage of vulnerable people. Here's my story: I called them to fix an outdoor leak on my property that was draining to the street, we lost 50,000 gallons of water in a month and couldn't find the leak. They came out and told me it was actually under my driveway and it would cost $75,000 to fix. They talked to me for hours about how I could refinance my house to get the money, even calling in their closer to put the squeeze on me by saying the same thing happened to his sister and he hates to see good people go through bad times. I was emotionally manipulated, but luckily I have great neighbors. I called another company and they came out and located the leak--- in the front yard where a stump had grown into the pipe. I dug it out and my neighbors helped me replace the pipe for less than $500. Run, don't walk away from this company. I think they paid for high star reviews and arrive fast so that they can keep you from getting a reputable plumber out there.

Paul S.

07/01/2022 12:00:00 SA

Stay away, these guys are way overpriced. My kitchen drain needed to be rootered. I had a coupon for $77. The technician was helpful and accepted the coupon and used a snake on the drain line. He said that it may have cleared the line but on a 50 year old home (we have not lived here very long) it probably needs to be hydrojetted. The cost... $1600!! This seemed really high and after some googling, it was clear that I did not want to do any more business with them. I ultimately found a plumbing shop that did it for $375. While the $77 option is a good deal, be careful when they try to sell you more. I'm not sure why their ratings are so high but maybe it is just this branch that is overcharging.

Tanya S.

1/18/2022

I manage a household for a friend of mine whose parents are elderly.
They are like family to me and they are both 89 years old. Apparently, the mom called Roto Hero to address a water heater not working.
They arrived, did whatever to get it working, left no summary of the work done, but told her that the hot water heater was leaking and would eventually fail and that she would need to get a whole new hot water system that could cost up to $7000 !!!
Do you know how stressful that is for an older person to hear ???
So when we found out we called Roto Hero to find out what exactly they did. They said nothing....??? and that the recommendation was in fact made.
Next day we had Roto Rooter out and they said there is nothing wrong with the hot water heater....at all.
Does this sound predatory to you???
I think they saw an elderly couple and dollar signs. Roto Hero shame on you...you are no HERO...at all.

X B.

06/01/2022 12:00:00 SA

Awful business. Stay away. Charges are arbitrary and gouging. Business office is disorganized and harassing. Plenty of other plumbers out there.

Laura R.

7/28/2020

This place is awful! I was told I had a slab leak and that it would cost me 25,000 dollars! The Tech Gregory was a fast talker and had me convinced to get a loan through a company that he recommended! Luckily there was a glitch with the credit not going through! I got second estimate of 4,500 dollars from another plumber BUT then because my floors were damaged I had to have homeowners come in and long story short there never was a leak it ending up being my HVAC which was fixed for 234 dollars! STAY AWAY FROM THEM!!!!!!!!

Jason C.

05/01/2022 12:00:00 SA

Do not use this company. My mother in law used them recently and she was ripped off. They ended up charging her for work they did not end up doing at the house. Her bill should have been $6,000 less. When she got her bill she asked for itemized receipt and they lied saying they would give her one. They still have not given her one.

She has tried calling the owner many times over the past 3 months to get this resolved and he has not called her back yet.

We ended up filing a complaint with the BBB as well due to this horrific experience and lack of integrity (not calling her back).

Hannah P.

04/05/2023 12:00:00 SA

Gabe was absolutely wonderful! Communicate everything and put my mind at ease. Quick and clean. 10/10 would recommend!!!

Ghukas G.

8/15/2021

Do not recommend this tricky company.We had emergency, we call rooter hero plumbing, and was told that estimate is free, first came one guy and started trick that we have to change all house system which they want $38.000 .
They want to trick people.

Cass S.

02/10/2020 12:00:00 SA

I requested Rooter Hero less than an hour ago.
Trevor showed up in 35 minutes, snaked the toilet
found a napkin that got accidentally flushed. And
he was on his way within 5 minutes!
Thanks Rooter Hero!

Toni D.

6/18/2022

Scam. They advertise $77 to snake the drain, as soon as Alejandro looked at it, he said it was a tough one and would cost $250. $250 is about what you would pay, so this is no out of line, but I don't believe they intend that you will only pay their advertised price. It's just to get the business and then they charge what a normal plumber would. Alejandro said he ran 75 foot snake and couldn't fix it and the only option was to do a hydro-scrub at a cost of $2,500. Went with another plumber Joe and Cody from Yolo Plumbing in Woodland. Honest and experienced plumbers. They unclogged our drain at 30 feet.

Rosie P.

8/28/2020

Messaged this company to come provide me a quote for projects on my home. Talked to a nice woman who scheduled me a consultation for 1-3pm. I was called around 10am day of to confirm my appointment, and she said someone would call when they were on their way. Waited waited waited... Nobody called until 8:30pm that there was someone available and please call them back. No apology or explanation. What? No. Thank god I didn't take time off work for this. Poor customer service.

Cari J.

02/10/2021 12:00:00 SA

James Watson came and he was thorough and got the job done quickly. He was very helpful and prompt. I would definitely recommend!!!

Sylvia R.

6/26/2019

Curtis was my hero today... He was able to come out and fix my clog problem before my whole house flooded. Curtis was very knowledgeable and professional, I definitely am one satisfied customer and will recommend this company to anyone in need. 5

Walt D.

7/22/2023

In all my years I can't remember dealing with group of people that were more professional. They went way beyond my expectations and provided me with a level of service and courtesy that I felt was exemplary. Kudos gentleman.

06marykay G.

6/27/2023

Was told 77.00 to clear sewer pipe out in front yard. After snaking it said hit something gelatinous could not get through it and woul have to hydro blast it for 1,4463.00 Are you kidding me. Talk about a scam. Do not use this company. Plus I had to pay them 50.00 and they did nothing to fix it. Scam alert.

Abby A.

08/02/2022 12:00:00 SA

I had a few leaks and a major water pressure issue at my house. This company was recommended to me by a neighbor so I called them up and Jake came to my house to fix the problems. He was very professional and kind and had the work done super quick! I will definitely be passing the recommendation along to my family and friends! :)

Anne P.

03/08/2022 12:00:00 SA

Rooter Hero did a great job for us. We live in the country and had been fighting a leak in the main water line from our well to our house. We tried to patch it several times but the line was just giving way after many years. We called Rooter Hero and they responded the same day. We got an estimate and a plan for repairs in person and then very soon after by email. Rooter Hero completed a tough, muddy job in 2 1/2 days including inspection by the county, Kyle with Rooter Hero was pleasant and hard-working and from the first spade of dirt shoveled to the last shoveled filling the trench there is hardly evidence anyone was here working. Nothing bad to say, appreciate the great work.

Rick H.

05/09/2022 12:00:00 SA

I found Rooter Hero online,had a stopped up toilet and called for service,I got there answer service and she said dispatch would call me,which they did and scheduled a tech to come out,I asked what the service call would be,she said they tell you when they see the trouble and there is no charge until then,Technician Jedidiah showed up promptly and was a nice kid,he never gave me a quote and said he would try his auger, which cleared the trouble,I asked what the charge was and he said 250.00 dollars and to make the check out to him,I told him no I'm not making a personal check out to the technician,something wasn't right with this,I can't recommend them,even tho the kid was nice seemed shady to me,I give people the benefit of the doubt,but felt like I got ripped off,I will never use them again and can't recommend

Teddy W.

3/19/2020

Don't use them. They'll overcharge you and tell you major problems without any prove. I have a rental property in Sacramento and I live 2 hours drive from Sacramento. My tenant called saying their toilet and bathtub are clogged and water coming back up from the drain. They called Rooter Hero and the technician told them there were roots in the sewer line that must be cleared put right away or more damages can happen. The tenant called making it sounds like a major emergency if they don't clear the clogged right away, costing $1600.00. They did not take any before of after pictures showing me there were roots in the line or something else causing the blockage. When I received the invoice without pictures. I call to ask about the pictures, he told me he don't have any but has many years of plumbing experience and can tell right away there's roots my pipes. Yet, no proof. Even worse, they told my tenant the reason of the clogged is because the pipes are very old. How can they tell the condition of the pipes without looking inside with a camera? They're putting a scare to my tenants making them think it'll happen again if I do not replace all my pipes which they quoted me at almost $25,000.00. They even tried to discourage me from making an insurance claim, saying they have experiences and most insurances will not cover the repairs and asked me several times have I make a decision about replacing the pipes.
I showed the invoice to several different plumbers and they all said I was way overcharged. No way the job can cost $1600.00! They told me the range should be between $400 -$600. No way costing$1600.
They'll rip you off and will try to sell you expensive package without any prove showing that it is needed to be done.
If I can give less than 1 Star I would give them -4 stars.

Justin B.

04/01/2021 12:00:00 SA

Same day repair for a clogged drain, dispatcher was friendly. Chris E. called prior to arriving, fixed our issue with our slow draining shower. Explained the process to me from start to finish. I will be calling back for future projects solely due to the customer service and professionalism shown by Chris E. the tech on site. Thanks again!

Michael B.

7/18/2023

The main cutoff valve to the house would close completely and the cold water line in bathroom vanity was leaking. The guy sent to do the work was great. He explained what he doing and why. He was friendly, but remained professional. I was satisfied with his work.

Diana M.

08/01/2023 12:00:00 SA

They came out and told us we had old pipes which needed replacing with copper, said we had standing water and leaks. Gave us a $72,000 quote. Call 2 other companies which both said pipes were previously replaced and that there was no standing water and only needed a gasket replacement. They showed us pictures which ended up not even being our pipes. Both other companies had pictures that were the same but nothing like what this company showed us. Beware of this company. Read all the reviews and go to BBB website. They have many complaints and a lot are the same as ours.

Paul R.

12/15/2022

The worst company I have ever dealt with the shittiest customer service. No response left hanging all day long. The absolute worst do not use.

Courtney I.

10/21/2019

Super disappointed, scheduling staff was super nice. We needed a line snaked. I scheduled and set up the appointment for my mom.

9-11 AM window and they were way late. Instead of snaking the line they try to sell options to my mom starting at $5,000 to essentially pressure wash her pipes vs snake them ‍‍

They tried to take advantage of an older woman and I didn't stay involved my mom would have been really ripped off!!!!

L M.

2/15/2020

Thank to our Rooter Hero's Israel & Greg! They were pleasant and had our plumbing issue fixed in no time! I highly recommend them.

Dafna G.

7/21/2021

DO NOT USE THESE COMPANY! THEY ARE A FRAUD AND WILL OVERCHARGE YOU ON THEIR WORK!! This company charged me $900.00 to install a kitchen faucet. Unfortunately, I did not know better. It was not until my landlord informed me they charged me way to much to install a faucet. I was taken advantage of for a company I though I could trust. I am not familiar with plumbing prices so I was not sure if it was overpriced. I thought it was high, but I did not know better. Since I have discovered this, I have called the company, managers, and owner on numerous occasions asking for an invoice breakdown of why I was charged so much. All I get is the run around and no one getting back to me. I finally got a hold of a manager named Patrick who stated he would get the invoice breakdown to me, that has been over 1 1/2 weeks ago. As of now, no one is calling me back. I can't seem to get any manager or owner to call me back, when all I am asking for is a breakdown of the work performed at my house. I guess they know they overcharged me and are trying to figure out how they can justify the cost. I encourage anyone do not be taken advantage of, because if you are, they do not try to fix the problem.

Mark D.

4/30/2020

we had a blocked sewer main and they were on site with in 10 minutes of calling them and had it cleared with in 30 minutes.... great service

Pat W.

9/14/2020

Be careful, upsell is their game along with the high pressure sale. They price gouge and did not fully commit in writing to what was promised. They demanded to do an under the house inspection even after repeatedly declining the offer. Tried to reinstall a toilet without cleaning the area. Dug a hole in the yard and tossed quite a pile of dirt on two nearby bushes. Basically, they lack respect for your home. Sure does make you wonder the quality of their plumbing work!

Dan W.

11/11/2021 12:00:00 SA

Zero stars. Called for a $77 drain clean out. My main line was plugged. Guy came out and popped my clean out open and human waste and tp went shooting out. Then he looked for the city clean out, didn't find one. Before he even started working he starting saying I might need a hydro jet service. Seemed fishy.
So he runs his little skinny snake with no tip out 75 feet and tells me he can't reach it and that the next thing to do was a $2400 hydro jet service! Wow. So to this plumber there are only 2 ways to clear a drain? He has so little experience or training, that all he knows is put very little effort into the snake and when that doesn't work it's time for a $2400 hydro jet. That's pricey. I don't have $2400 so he says he can give me 10% off. Still alot of money. I give him his 77 dollars and he leaves all the raw sewage for me to clean up and he is on his way.
I called Patrick at Bummer you need a plumber. He came out and fixed it with a 50 foot garden house, which is 25 feet less then the snake rooter hero used and said he couldn't reach it,and ten minutes time. I will never call another plumber. I absolutely will never call rooter hero again.

Ackackdac ..

5/30/2021

Called and requested a quote to have a new mixing valve installed in a shower, I exposed the mixing valve so they wouldn't have too. Was quoted $2500 dollars, way over priced. Called and got another quote from a licensed plumber and was quoted $415!

Jeff S.

04/06/2023 12:00:00 SA

Excellent service from Rooter Hero! It was very easy to schedule an appointment, even for a Sunday, and there was no cost for the service call. I was notified of ETA and the plumber arrived ahead of schedule, which worked out great for us. I could not have been happier!

Marc F.

10/20/2022

Almost fast response, but, they made up it is execution and customer!
Mark and his assistant Andrew were fast and efficient while showing me views from their camera.

The result of a consultation resulted in us hydro-blasting the pipes out with great effect.

We bought this house 2 years ago and the drains have NEVER drained as well as they now!!

Jamie S.

9/16/2022

Very disappointed. They sent us a plumber that couldn't clear a simple clog. Had to pay for the service call even though they couldn't do their job. Had a new company come the next day and the guy cleared it in 20 minutes!

chris k.

12/13/2022

I would give them minus 50 stars if I could.we had just bought our house and on the 9th day there, the toilet got clogged, we tried using the plunger for an hour and we only have one toilet in the house.Being new to the area we didn't know who to call,so we called rooter hero .Long story short two guys show up, one a sales guy and one a umber. Sales guy goes to roof and comes back down saying it's out main line to the sewer from the house ,laying on the pressure and us needing a toilet in the house backed us into a corner for a 10,000.$ repair it took them days to dig up a 6 foot strip out of my front lawn and fix a cast iron pipe. I spoke to other plumbers after the fact and they priced the job out at less than 2 grand. I wish I had known.i am female,elderly and handicapped and feel like they prey on people like me.it just makes me sick. I will never use them again and tell all my friends to stay far away.

Dan B.

7/27/2020

Quick, professional and affordable. Technician was kind and patient as he worked and explained what was wrong. I would use them again with no reservation.

Amanda C.

12/18/2021

Today I had Greg come by to help me with a clogged sink. He was very friendly and upfront about the age of my pipes and what services I will need to look into for the future. In the mean time he helped me out by clearing out the clog and even took the time to rinse off my patio. I will definitely be using Rooter Hero in the future for all my plumbing needs.

Janell W.

12/10/2020 12:00:00 SA

Rooter Hero is a perfect name for what they did. My sewer clean out got clogged and you can only image what was spewing out all over my side yard. Let's just say, it was NOT pretty. I called, and they got James the technician out really quickly. He was super professional, friendly and nice. He got the job done quickly and efficiently. The price was GREAT too! They had a special so it was only $77! James saved my side yard from the disgusting clog that was ruining my yard. Thank you!!!

Donovan D.

02/01/2020 12:00:00 SA

Trevor was awesome! He new what my issue was and took care of it.Very friendly guy thank you

Aida B.

04/02/2022 12:00:00 SA

Two days into our new home, we noticed a plumbing issue in both bathrooms. Frustrated and annoyed, I begin googling emergency plumbing near me. I clicked on Rooter hero plumbing and gave them a call. The receptionist answered, asked questions, and stated that a technician would be out to service us. Shortly after, Tracy arrived with a positive and great attitude. He was very Informative and resolved the problem in a timely matter. Thank you, Tracy, for saving the day and elevating the stress we were experiencing. Thank you for being prompt, professional, informative, and friendly!

Lisa W.

3/30/2022

BEWARE! Dishonest company! I would give this company negative 5 stars, If I could!
We were told by Placer Water that we had a leak. It was a Friday afternoon. I imagine Rooter Hero must have thought we were desperate. They came out within a few hours and while talking in our front yard, they quickly decided the leak was in the lawn area.. they determined the leak was in this area only by turning off certain water valves. The technician and the supervisor said they can start trenching that evening to fix the leak. They wrote up their ridiculous quote of $18,000.00!!!! Once we questioned the amount, they told us we would have a hard time finding anyone that can help us for less than $18,000.00. They threw out other names of companies and reasons why we should go with them to try and guilt us into saying YES to this absurd quote! We then called another company. They came out and took the time to actually do a proper leak detection. And they are SUPER professional! Turns out, the leak was NO WHERE near the front yard. Rooter Hero is SHADY!!! After all this, the price of our job was much reasonable, $2000!

Jordi W.

5/29/2022

This company is THE ABSOLUTE WORST plumbing company I've ever dealt with. I made the worst mistake of not getting multiple quotes for a problem that started by installing a new toilet. It wasn't flushing correctly. They showed up and said they would need to put a camera down the outside sewer drain. They didn't mention that I would have to pay for this diagnostic process. By the way, I'm a single senior woman. After these preliminary results, the Regional Manager showed up and told me I had a three day option to cancel their services, so I agreed and signed the paperwork with the idea that they would honor my choice to seek other plumbing companies charges. RooterHero determined that all my sewer pipes needed to be replaced for $35,000!!!! Then, when I called the Regional Manager (RM) he told me that I would owe @$9,000 for the diagnostic work they had completed. The RM then said he he had explained all this to me when I signed the 3 day cancellation policy. He showed me his phone with at least 35 jobs for 20K-100K that their company had completed in the last month. I have sent a voicemail and text message to the owner of the company and have not heard back from him yet. This is a a classic bait and switch routine to scare clients into spending vast amounts of money after you have signed their document. NOTHING IS FREE; even though they claim they will come out to determine what the problem is. Don't even consider hiring this plumbing company.

Jeremy T.

12/27/2019

Good: the plumber was friendly and called to let me know when he was on his way.

Bad: It was 125 to have the plumber relight the pilot on my water heater. Also, it took a lot of back and forth to get an appointment (three calls over the course of an hour and a half).

Andrew M.

9/28/2020

Fixed leaking irrigation pipe connection, tech's were pleasant and friendly, did job correctly and it appears the leak is fixed. Would contact again if other plumbing issues arise.

Grace G.

01/07/2021 12:00:00 SA

Worse service. I didn't check the stars and should have. They were ringing on my door bell like they were being chase by a dog. Didnt inspect just came in with a flash light told me he will be back comes back with a saw and says it will be $500 to cut your dry wall and find a leak. Not even inspecting around our home in the bathroom he went to inspect our front lawn . Worse service . I would rather give $500 to a professional who will get down and see what is going on not just assume to tare our closet down .

Steve R.

1/19/2022

I have nothing but praising words for how the problem we had faced with the plumbing in our house was resolved. Trever was an awesome, friendly and kind guy, who helped solving this, and going beyond and above to take care of the problem.
Highly recommended.

Abby M.

10/07/2022 12:00:00 SA

Our sinks backed up and they came out fast, diagnosed the problem effectively and we're done in under an hour. thanks so much!

Ernesto R.

06/06/2022 12:00:00 SA

Total ripoff.

Called them for drain cleaning for $77. Guy who came attempted once (one go) with an industrial auger and basically said it's not working and suggested some hydro cleaning that costs $2000+. Spent more time talking than actually doing something.

I bought my own auger and spent around half an hour, trying multiple times. I've cleared the clog with a handheld one. Considering asking for a refund since they wasted my time and did not resolve the issue that I was able to resolve on my own.

Nichole M.

04/07/2019 12:00:00 SA

Thankyou Rooter Hero. Fi ally problem solved and fixed. Special thanks to your Plummer Kurt for his extra effort and time.

Kerri H.

05/02/2022 12:00:00 SA

They get one star for showing up 5 minutes before the 2 hour window closed and for being very polite on the phone. The tech came into the building. He took a photo of the leaking faucet, never touched the faucet mind you, went out to his truck and came back in with an estimate of $1,800. The replacement cost for the entire sink and fixture is $1,500. It was repaired later in the day by another plumber, within 5 minutes for $125. Rooter Heros? Serously?

Nic H.

7/16/2020

If I could rate more than five stars I would! Very professional company. They left my house
Cleaner than it was before they arrived. Greg and Nick B gave a very good explanation on my sewer system and how to maintain it. Highly recommend Rooter Hero for your plumbing needs.

Dandyd S.

11/21/2022

They had my reviews removed. I've already gone to the Better business bureau. Now I'll file the paperwork with the Contractor Board.

Cindy U.

5/25/2023

Our toilets were not flushing and water was backing up in shower. I searched online for a sewer cleaning service and Rooter Hero's website caught my attention. I gave them a call. They were very friendly, quick to respond to my request, and had excellent communication. Jared was our technician. He was professional and very prompt, even calling to say he could come earlier than planned. I would highly recommend their service!

Tran N.

07/08/2022 12:00:00 SA

I based of the star of this company and called them to do couple of install prep sink in our business before the inspection. Someone came out and quote us with $4,300 to install it and they would do the next day before the inspection. I trust them and didn't get another quote. Prior to the schedule time, they have to reschedule me multiple time. They finally came out and the job took them 15 mins. It was so simple but they charged us $4300. We regret we didn't get another quote which is our fault. However, the next day we have the inspector came out they said that the plumber installed incorrectly and failed us. So we have to ask the plumber come out and do again. Then, he came out and fix it. BUT THE NEXT DAY IT LEAKS. One problem after the other. I wouldn't chose this company again. Please stay away from this company. EXPENSIVE AND LOW QUALITY OF WORK.

Keith W.

3/15/2022

We made an appointment three days ago and waited patiently for our technician to show up. Fifteen minuets before the scheduled time we get a call that all plumbers are busy for today and we should find a local plumber.
No sorry for the inconvenience or even a chance to reschedule.

Sue R.

10/08/2019 12:00:00 SA

Rooter Hero is amazing. We had an emergency plumbing problem on a Friday night and this company was the only one to respond even though the other 4 plumbing companies we contacted claimed (like Rooter Hero) they would call us back within 30 minutes. Greg and Israel who are employed by this company quoted us a price up front and took care of our plumbing problem over the following 3 days. During the entire time they were courteous, efficient, and reliable. Would defiantly use them again.

Melissa S.

12/02/2022 12:00:00 SA

NO SHADE to the plumbers, we all need to work, and the plumbers are not responsible for the SUPER SHADY business model of Rooter Hero. Rooter Hero is not in the business of solving plumbing problems, they are in the business of upselling services, relying heavily on slick brochures, fixed pricing, and the desperation of homeowners in distress.

Thanksgiving weekend, my (elderly) folks had a sewage backup into the tubs, no flooding of the house or anything. This was the first sign of any problem, but due to houseguests, big meals, TONS of dishes, their water usage had tripled, so it is no surprise that a partial blockage showed then. Holiday weekends are hard to get service personnel...I understand. Finally 7+ hours after the quoted arrival window, a plumber shows up. He does not try to snake or look very hard for a cleanout. He does not send a camera to diagnose the problem, instead he immediately starts selling a new permitted cleanout installation (I don't believe a permit is even required for a cleanout in his area) for around $5500, then the line should be jetted, not snaked (of course, an additional cost). The stop gap repair was just to cut the mainline and let the sewage percolate through the soil until Monday. HMMMMMM.

The sale not going well so he calls supervisor to come. While waiting, first plumber runs lots of water and flushes toilet multiple times. (When supervisor arrived, I could hear him coaching first plumber on sales points through the window). They finally send a camera down (cost was the high-end of fair, but not exorbitant), and state that because there is so much water in the line, they can't see the blockage clearly. My dad was worried and just wanted to get the job done and was going to sign this giant contract. I work in a related industry, and knew this was not right so I intervened.

He had a different plumber out on Monday, and while he did have a partial blockage and he chose to put in an additional cleanout FOR CONVENIENCE, not necessity, the cleanout and rooting together cost $1200.00. Much more reasonable.

Buyer BEWARE

Jonathan S.

11/15/2021

Call to make an appointment. They call back an set a time of 2:00-4:00. Heard nothing from them. Called them at 4:30, they said they are running late. Nothing till I get a text at 5:30 saying they are on the way. No one shows up. I call them Again. They say they will look into it. Get a call 30 minutes later saying my call had been canceled and they would have to send another technician, but Couldn't give me any kind of ETA. I canceled the call to find someone who wants my business.

Laura B.

04/12/2020 12:00:00 SA

This man knew his stuff. Was able to diagnose and fix my problem on my country property and explained clearly what was going on. Highly recommend.

Scott C.

8/17/2020

First of all I want to commend James W. for busting his ass for the better part of 2 days in 110 degree heat. He was downright cheerful about it and had to dig a really big hole to get to the issue. He smiled and said, this is what I signed up for'. Absolute rock star!

Now the issue: A crack in the main sewer line allowed a some tree roots to grow into the line blocking everything. Old pipe (1970's) and a pump in between the clean outs replaced with new up to date stuff and raised the clean outs from the hole they were in the was covered with a concrete lid. He even repaired an irrigation line next to the hole that was root damaged also. This was no easy job and it was A LOT of hard work. Awesome job James W., thank you!!!!

Mariah K.

05/11/2022 12:00:00 SA

Don't do it. Find someone else.
They will rip you off by tens of thousands of dollars.
If you find they have ripped you off please report them by contacting your county. This company needs a major overhaul or to be shut down ASAP. Get more quotes from others and compare. You'll see what I mean. Ridiculous.

Michael R.

03/12/2020 12:00:00 SA

I called Rooter Hero at 8:30 pm for Drain Cleaning Service. Both my Toilets were clogged and I really needed help. The Tech for Rooter Hero called at 9:33 and left a msg on my phone stating he was 35 mins away and could I wait till after 10:00 pm. I called him back and left him a msg that after 10:00 PM was ok, that was at 10:00pm. The guy did not show at 10:30 pm and i called Rooter Hero and they could not get hold of the Tech and they didn't have any other Techs on call in my area. The Staff at Rooter Hero did their best but I had to call them several times before they said no answer from Tech or the Handler.

Martin V.

05/05/2022 12:00:00 SA

Had them come out to run a camera through my sewer line. They charged me $400 to do the camera and tried to tell me that my sewer line was collapsing in my yard and that to dig it up and diagnose further problems would be $24,000. I had a second plumber come out and diagnose the problem in 20 minutes and resolve my issue. I WOULD NOT TRUST THIS PLACE. Worst experience I've had with a plumber in Sacramento.

Michelle M.

12/02/2021 12:00:00 SA

I called Rooter Hero and they scheduled me for an appointment from 5 to 7 pm, the technician called at 7:00 and said he had to reschedule for the next day and would give me a $25 discount which was fine. The next day, I was scheduled for an appointment from 3 to 5 and no one showed up, I called at 5:00 and they said the dispatch would call me back right away. I never got a call back, so I ended up calling them and they said they were short handed, but someone would get back to me within 15 minutes. That never happened. I was a new customer and this was the worst customer service I have ever experienced. Obviously, this plumbing company doesn't need new customers, if they do, they need to make an effort to service their customers.

Tom H.

11/22/2021

Called for kitchen sink needing to be snaked at 11:30 am on a Sunday, told no techs available, asked to be on list for cancellation and given an appointment for Monday window of 11:00 am to 1:00 pm. Nobody showed or called. Called main contact number at 1:00 pm and was told they would have dispatch office call me. Finally received a call from a tech at 2:51 pm that he would drop by and check out my sink. Decided that this was not a business that I could rely on and scheduled with a different rooter service.

Art H.

1/28/2022

Had a major sewer drain clog, called and were at my house within 30m minutes. Turned out I needed to replace the old orange burg pipe, it was in really bad shape. Had it replaced in two days! Great customer service ! Thanks Shane for the hard work!!

Ben S.

10/14/2020

We called Rooter Hero Plumbing out for an urgent service. We needed a gas shutoff valve installed so we could hook up our new gas dryer. The price was pretty high for 10 minutes worth of work but it is what it is. My one complaint was after the technician turned the gas back on he never lit the pilot light on our water heater that went out. For the price we paid, I feel like that should have been on the technicians radar.

Jill A.

4/20/2023

My bathtub was clogged. I called Rooter and dispatched me through a technician. The technician reached out to me in 10 mins and came here to fix my problem. They fixed the problem and finished neatly. Zachary, the technician was friendly and explained the cause of the problem really well. He also answered all my questions plumbing system wise. Kudos!

Alex S.

5/15/2021

Scheduled an appointment for today from 12 noon to 1 pm but no technician showed up without any courtesy call that they cannot make it on the said appointment. Then now I got a text from them acknowledging of their missed appointment. They also wanted to send a technician this late at night, almost 10pm which is ridiculous! On the initial text tonight, they offered a reschedule of appointment from 9am 11pm. Then on later text, they said 4pm to 6pm. I decided to cancel the appointment with them because I don't understand how they run their business. If I could only give them no star, that would be the best rating to them.

Billie W.

05/02/2021 12:00:00 SA

Horrible service, the dumped raw sewage, they did not properly clean up raw sewage, left active sewage leak for 4 days. The owner should not own a business. The Jeopardize peoples health, animals health, and the environment

Roberta P.

11/14/2021

I received a very quick response and was able to set an appointment. The plumber was on time, he provided quick service and was very knowledgeable. I would recommend

Ken S.

6/16/2022

I thought I posted this last year, but I now realize I did not publish...

Beware of their tag team tactics! If they quote you more than $1,000 to resolve any blocked or slow drainage, get a second opinion. $1600 for hydro jetting/power washing and up to $14k to dig up pipe! I DID NOT sign the agreement to start the job right away! TIP: Consider a mom & pop business and and beware of these larger commercial businesses.

Nicole K.

9/17/2022

The gentleman was on time, very professional, knew his job, n was very reasonably priced. Was wary when I saw the company name because of the several bad reviews on Yelp but couldn't of been more pleased when he completed the job n the job cost exactly what they quoted me. I had had another company come out before them n they quoted me a price that was twice n 5 times what this company charged me for the same exact service. It just shows that not all companies are represented by their reviews on Yelp. I would recommend this company n especially this technician to everyone that needed this service. The only negative I have to report is that they were suppose to send me the receipt for the service n send me a quote for a service I asked about ni have not received either but I may be jumping the gun on that, they may sent both to my husband's email n I have just not received it yet. Other than that, I couldn't be more satisfied with this company n will use them again if the need arise as well recommending them to anyone that needs this service done.

Doris W.

08/04/2023 12:00:00 SA

I called them to unclog my kitchen drain, which they did. The technician inserted a camera down my pipes and claimed that my pipes were a ticking time bomb. He said that the grease build up would cause further backups and clogs: he advised that I pay for a high pressure washing of my drains at a special member price of $1400. I recently saw that the company is in trouble with the California Attorney General's Office. Its license is at risk of being revoked. Please see the article: kcra.com/article/auburn-… and claremont-courier.com/la…

Meaghan H.

05/02/2019 12:00:00 SA

Update #2: we called another plumber after we had snake problems. For $100 they cleared the clog. They did what Rooter Hero would not!

David S.

02/11/2022 12:00:00 SA

Had leak in my master bath. Called my insurance and they told me to get a quote. At 1st everything seemed fine. They sent Cody amd he gave me an estimate. Cody was good and professional. My insurance tried to get hold of him to talk about the quote and couldn't so I tried. So I Called the company and they told me they will let him know as he is out on a job. Nothing for several days so I tried again. Several times. Then they told me he has covid and is really sick and won't be back for while. This is over a month after I got the quote. Asked for a manger and got Cody's manger. Had nothing but lies and tried to make it sound like they had no fault at all in not getting back to me and even told me they don't work with my insurance USAA. Then talk to Brandon. He knows customer service. I'm a sushi chef and work in the restaurant industry so customers service is big. Customers are always right and if they are wrong then they have the right of way. Well Brandon got me another manger who came back out to look at the leak and give quote so my insurance could talk to him. Smart guy. Seem to be good at his job too. Found the problem right away. Told me insurance won't cover it and then he left. When they said they would. Didn't give me quote in the email nothing. Lost my business. Wasted so much of my time dealing with them. Don't know how they have such a good rating on Google. Called servpro and they came out with a moisture meter and it show the 2nd manger was correct. They gave me quote and sent it to USAA. They said ok so they sent out an adjuster last Sunday. Usaa said they will cover it amd sent money out. This company is good if everything is easy and runs smoothly but if it's not its Fuck you.

Garnet U.

11/13/2020

Buyer's remorse. I had a closet flange that was becoming problematic. I had tried all the little tricks and fixes and the toilet would still leak. I was fed up and saw this company's advertisement and called them. I normally get two or three estimates, but this time I didn't. The first plumber came out and couldn't figure out exactly how to proceed. He called another plumber who arrived and began talking about the need to break up all of the concrete floor around my toilet and cut the drain pipe below the floor level. He estimated $4,000.00 . I told him that's not going to work. Then he gave me an estimate of $1,200.00 for the flange replacement. In my moment of weakness I agreed. Less than two hours later, he was done. It was hard for me to understand how less than two hours of work justifies that amount of money. I agreed to the price so I paid it. I did some research after the fact and it appears the job should cost half that. I called the supervisor and he told me they are more expensive because they have a lot of overhead. The work they did was ok, I just think they are expensive. It's safe to say they will never get another dime of my money.

Carlyn M.

08/11/2023 12:00:00 SA

My upstairs shower had been having issues draining water. When I contacted Rooter Hero I was impressed in how quick she got me scheduled. I had told her on their website there was a special price of $77 and she told me that was still honored and that's how much it wld cost unless there was further significant issues besides unclogging the drain in the shower. The technician that came out was Adam, and he was on time as per the agreed upon schedule! He was professional and efficient in inspecting the problem and resolving it! My cost was $77 and no hidden charges or additional fees for coming out to my house so quickly. I was impressed by the customer service, the quality of work, and the timely manner in which it was resloved. I got an email receipt of the work and to my surprise read that there was a 90 day warranty! It made me feel even more satisfied that I made the right decision in contacting them. Thank you Adam and Rooter Hero.

Mick G.

5/15/2021

Couldn't have been any happier. Showed up on time and Kyle did a fantastic job. Highly recommend for sure.

Bo C.

07/03/2021 12:00:00 SA

Wanted 800 dollars to fix a broken pipe and 1200 more to replace the whole thing... I managed to get it done with only 300.

Tom H.

8/28/2020

We request multiple plumbers to come out and give us a quote on our water softener system installation. The first company that came out was super rude, tried to sell us another system, and never sent me a quote. Rooter Hero was the 3rd company to come out. Mike was very professional, answered all of our questions, and gave us his professional opinion on the project. The quote was similar to the 2nd company that came out, but we decided to go with Rooter Hero because of the professionalism. I signed off on the quote and within 2 hours, Mike had called and arrived to start the job. He kept me up to date on the progress, was very polite, and even offered to personally come out if we had any issues in the future. We have definitely found our long term plumber for any issues that may pop up in the future. Great company, great service. Thanks.

Mariah M.

06/01/2023 12:00:00 SA

I called for a leak and was told they don't have settings for kitec pipes and would have to repipe my whole house for $35000-$40000. My pipes aren't even kitec-they are durapex. It clearly says on the pipe. They thought just cause I'm a woman I don't know anything. I got the leak taken care of by someone that was NOT part of this company that cost me $200. Mike and Greg are in cahoots with each other. Don't trust this company. They will try to scam you for lots of money.

Diana M.

4/20/2020

I usually do things myself, but this time it was to complicated. I have to say not only in this time of Coronavirus, they really picked up the phone and sent Troy on the way right away. He fixed the leak and got all the hair out of the drain. Awesome job, we couldn't be happier. Stay safe out there.

Dave E.

7/18/2022

Had a appointment today from 5 to 7. Tech texted me around 4pm to see if I still wanted the appointment. Let him know I was home and waiting. 7pm no tech. No call. No show. Not a company I can count on.

Ronald H.

8/21/2020

RooterHero was quick by being here in about 16 hrs from time of call. Pinhole in copper pipe in our garage attic about 6ft from our water heater. James did a great quick job repairing pipe in about an hour time.
Only complaint, but I agreed to it is we paid $1250 after the owner came down from $1500. Two of my neighbors had the exact (I mean identical problem with same floor plan homes) same challenge both within 24 hrs (something going on with Folsom water causing this issue) of our challenge plus a plumbing buddy in Citrus Heights said the same thing. The neighbors were charged $350 a piece. My buddy said he would charge someone $350 to $500 for the same job. So love the job, they guarantee their work, but if I was patient I would have saved $750 to $900.
James was great. 5star job. I took 2 stars away for pricing.

Carla R.

6/15/2022

I wish I could post 0 stars or even less.

I rarely write bad reviews because I like to give people the benefit of the doubt. However, I am writing this to warn all other people that are planning on calling them for a HVAC repair. Do not do it.

I can't comment about the workmanship because, well, if you keep reading, you'll see that no work was ever done.

First, I got home on Tuesday after work and AC wasn't working.

I first called the installation company and left a message with an after hours' answering service.

I called a well known company in the area next, but they told me the next availability was July 10th.

Onto the next.

I called Rooter Hero because it popped up in my Google search.

I called; someone answered. He told me they have time tomorrow (Wednesday) at 9 am.

I said great, but isn't there a time window? He told me, no, it opens at 8 but the first appointment starts at 9 to give the technicians time to prepare their trucks for the services. He said the technician would give me a call before coming to my house.

I said great and didn't think anything more of it.

Fast forward to Wednesday morning.

If the appointment was at 9, I was expecting a call around 8:30 or so.

No call, so I decided to call at 9. A lovely person named Carolyn answered and told me it was actually a window of 9 to 11 and apologized that I was told exactly 9.

I told her that I thought it was odd and had explicitly asked if there was a time window when making the appointment.

She apologized again but I asked if she could confirm that I was on the books. She said that I was for 9 to 11 and said the technician would reach out to me before coming.

My fiancé was staying home for this appointment, so I updated him on the time window.

At around 10:45 am, the dispatcher (who I later found out is named Rachel) called to tell me the technician was finishing up his last job and was on his way.

I asked for an ETA, and she said she didn't have one but would have the technician reach out to me.

I waited and waited.

11:45 rolls around and no call, so I call back.

This time, I spoke with a guy named Art.

I explained what happened, and he told me that he would reach out to the technician.

Art puts me hold, and I wait for a minute or two. He finally comes back and tells me the window is 2 to 4.

I tell him woah, that is not what I was told.

He said that they were running behind on a prior job.

I told him, well why was I told an hour ago that they were finishing up the prior job and we're on their way?!

He said he wasn't sure and things can take longer than planned. I said that's fine and understandable, but the fact that NOBODY called me and I have to call (yet again) to be told this was unacceptable.

I told him, quite frankly, I read the reviews on Yelp and saw other people's complaints about not respecting time windows and sometimes not showing up at all. So I asked, so is the technician actually going to show up today?

He told me adamantly yes.

I update my fiancé, and he is understandably upset while he was waiting at home in the heat.

Well the 2 to 4 time window rolls around, and no call.

So at about 3:50 pm, I call again.

This time I talk to a nice person named Oscar. He tells me that he sees all my calls and would reach out to the dispatcher about what was happening.

He tries but didn't get an answer.

He told me that he would take a message and send along to the dispatcher about how upset I was and wanted/needed an update. He was very pleasant. However, he told me he would make note of everything. I told him that if they weren't making it today, it needed to be cancelled.

Still nothing, so I call again at around 4:50 - another hour later.

This time I spoke with Jaguar, and she told me she saw all the notes and how the dispatcher still hasn't called me back so she would reach out to Rachel again.

I waited on hold, and Jaguar came back to tell me that Rachel was on a call but would call me back as soon as she was done. Jaguar also understood how upset and frustrated I was.

I knew their office closes at 5 and services stop at 5, but since they told me they would call, I called again - another hour later at around 5:50.

I didn't get the name of the woman I spoke to, but she apologized and told me there was a technician assigned (Colby) and that he was running late on the prior job. It came out during this call that HVAC is new to them so things are still taking time.

This made more sense.

**I went over the text limit so I posted screenshots of my entire review**

Damon T.

03/04/2022 12:00:00 SA

Stay away! Bunch of technicians that are scammers! They tried to scam me over $4000 with hydrojet cleaning! Stay away! Bad business. I will report them to BBB.

Hannah D.

2/24/2020

I don't know if this company's prices are better or worse than other companies, but I do know that I will not be using Rooter Hero. They seemed like a promising company at first. However, I think that some companies see a female and figure they can treat me however they'd like. Whoever came out to my house today was a total jerk. You guys should be ashamed of yourselves. I'll be taking my money elsewhere. ¯\_(ツ)_/¯

Samuel F.

08/09/2023 12:00:00 SA

Even though the young man tech who came out the same day I called was very personable and polite, he was mainly interested in selling me a whole new set of pipes under the house. Didn't do the research necessary to determine what caused shower not to drain and overflow. A different plumber came on Monday and found the problem.

Bill B.

04/03/2022 12:00:00 SA

Do not hire this plumber! Predatory practices! They charge double for everything! Charged $55,000 for 50-foot residential sewer lateral replacement! Other plumbers would charge $20,000 for this work. Stay away!

Deborah B.

7/26/2022

If I could give this company no stars I would. I called them to check out a slow kitchen sink drain. They ended up under my house and told me that my pipes were collapsing and that sewage and graywater were pooling. The quote to fix it was $18,000 to $23,000. When I started asking questions, they offered a $9,000 and a $3,000 temporary fix. I got a second opinion and the Rooter Hero technicians lied. There is nothing wrong with my pipes and had I not stopped them they would have scammed me out of lot of money.

Don't ever call this company.

Sondra W.

2/26/2019

Called and they were able to send Adam to my house same day. He looked at the problem under the leaking bathroom sink and advised the problem. This is after husband looked at it and knew it needed more than tightening the pipes. He was very knowledgeable and we were glad we called them. Will use again.

Moises C.

2/17/2021

This company is sleazy. They'll book someone to come to your house, then when they're at your home they have a sales technician quote you work. Today I wanted to have just refining done and the same faucet fixtures installed and they quoted me $1300!!!! When I asked if this was normal he told me he could give me a 15% discount and then told me that $1000 was the lowest he could do. The guy who came asked no questions a d never measured anything. Crappy company! This is why need need cheesy commercials and a stupid slogan and dumb music. Real plumbers don't need any of that, because they just get work done.

Jill S.

6/23/2023

Rooter Hero came out for a toilet that needed new floater/flapper replacement, which I was sure was the culprit to my running water issue. I was given the option to adjust and clean the old stuff, if I wanted. The technician gained my confidence that he knew plumbing so I asked for options on a long-standing issue with the shower/tub faucet. The original plumbing (34 yrs) was push/pull instead of rotate to turn water on/off. Other plumbers over the years have declined replacing the original because it required opening up the shower wall (tiled). RH explained the plumbing challenges and a construction option to cut through drywall in an adjoining room to reach from behind and not destroy the tile. All my questions were answered to my satisfaction, plus I said I would like it done now along with toilet repair from other bathroom. RH rep had to make scheduling arrangements on the spot to accommodate my time constraints. He used best technology and supervisory skills to arrange for a technician to pick up the supplies and perform the major project while he worked on toilet. It took 8-plus hours but everything was completed in one day! Drywall was replaced -- I only needed to paint next day. New plumbing is super!

Atul P.

8/23/2022

These people came out to install a new water heater a few years ago. Fast forward to now, a licensed plumber and a real estate agent happened to look at the water heater and they both told me right away that the water heater was not installed properly and is a huge risk. Rooter Heater didn't connect the water heater to a pipe/drain that goes outside the garage into the backyard in case the water heater started leaking. The way it's setup right now, the garage would completely flood if there was a bad leak.
I have tried contacting them stressing how urgent this matter is but they just don't respond. I'm going to look into if the city can do something as what they did is not up to code.

Maureen L.

5/22/2023

So the AC dies on Saturday, so phone calls are made. Rooter Hero promises a Monday afternoon appointment-- sounds good so far right. Well, we make sure an adult takes off early from work (not as easy as it sounds) so we can be here..... appointment time rolls around.... and no one.

So we call. No follow up. Call again an hour later after hearing nothing, finally the someone says they will pass it on to management...... so we wait... in a hot house.

Finally someone calls back to say-- you guessed it, no one is available (despite the scheduled appointment) and can they possible reschedule for tomorrow morning (are theyt going to cover me at work???) or later. Seriously, find someone else who takes your business seriously and actually (gasp) at least calls you back.

Kate Marie C.

11/26/2020

Today, On Thanksgiving my toilet backed up and I contacted Roto Hero and they sent someone right out.... their price was very reasonable and they did not charge an extra fee for it being a holiday.Jarid fixed the problem with a quickness. Jarid. was very knowledgeable and professional. Thank you Jarid! Roto Hero is lucky to have such an awesome employee!

Giuliano G.

5/24/2023

Chaydon was the man!!! He came and treated me like his brother, did his best to fix the issues, gave me excellent advice, i literally couldnt have asked for a better experience. Thanks so much brother!!!

Charlotte B.

12/05/2022 12:00:00 SA

They had me wait around for 2 hours on Friday, no call no show. I rescheduled. They had me wait around for 2 hours on Monday, once again, no call and no show. When I called to cancel, the woman who answered the phone cut me off when I was trying to explain that I wanted to cancel my work order and was very rude. Terrible, unreliable service and bad vibes all around. I definitely recommend literally any other plumber at all except them.

Brandon H.

11/29/2022

We called out Rooter Hero as we had a clog in our main sewer line. I've seen their trucks around and was hoping for a good experience. Kyle came out and although he was really nice and helpful, he was unable to clear the drain with a cable. Mind you, we have a clean out and the clog was just 4-5 feet from the clean out. He got on the phone (almost like it was staged) and said a guy would be out in 20 mins with a camera. Sure enough, Adam arrived and put a camera through the line and immediately started a sales pitch. Adam told us the only way to clear the line was to have them HYDROJET (basically putting a high pressure hose in the drain and blasting it with water) for a low cost of $1,850. This guy was like a used car salesman, aggressive and super pushy. I had to tell him several times that I needed to think about it and talk it over with my wife. I paid them for the service call (even though they resolved nothing) and he finally left.

I decided to get a second opinion and called a company that rhymes with Romco, letting them know I likely needed a hydrojet. Eric came out (he actually had a trailer with hydrojet equipment) and immediately questioned why I would need a hydrojet for this when he could do the same thing with a simple snake. He asked, Who told you this, Roto Heroes? Hmmmm...good guess. He said hydrojet is used for commercial/restaurants with grease clogs. So he used a snake with a blade and within 15 mins, he had our main drain completely clear and even showed me on the camera. He advised it was a mild root obstruction and had ZERO need of a hydrojet. For a reasonable service charge, we had our back up completely cleared with outstanding customer service. Eric told me that Rooter Hero is known for this. They are fairly new in Sacramento from the Bay Area and are always upselling the expensive and often unnecessary hydrojet and/or recommending a total repipe.

To add to this, Yelp advises you on their page that We have caught someone offering up payment in the form of cash, discounts, gift certificates or other incentives in exchange for someone to write, change, prevent or remove reviews for this business. We wanted you to know because these actions not only hurt consumers, but also honest businesses who play by the rules. Shocking!

Based on my experience, I would recommend staying FAR FAR away from this shady company.

I would appreciate if a rep from Rooter Zero could give me a call and explain what happened here.

Etsuko S.

12/15/2020

Update on Rooter Hero Plumbing

I thought I got great service from the company, so I gave 5 stars last month when failed garbage disposal was replaced.

This month my refrigerator stopped cooling freezer and refrigerator, so I called Sears to repair my refrigerator. The Sears talked about Sears Appliance and System Plan. Then we discussed how much I paid to Rooter Hero Plumbing. He rolled his eyes to know I paid $600 for garbage disposal replacement plus $400 to expand pipe diameter from garbage disposal to main pipe.

Consumers be aware that the company repair cost is too high. I don't recommend Rooter Hero Plumbing.

Jenna E.

08/02/2022 12:00:00 SA

Our drains were clogged we called multiple places and rooter hero topped every quote. A young man named Jake came out and quickly solved our issues as well as helped replaced some damaged lines that were causing us leaks! 100% recommend! Very polite, reliable, and professional.

S L.

03/06/2019 12:00:00 SA

This review is on behalf of Ms Ana T of Hollywood Park, South Sacramento.
We had two clogged sinks (garage and bathroom) and needed some professional drainage work done asap. Colin came out and started work on the sinks straight away. Because of the amount of sludge built up in the pipes over time, it took the guy 10 long hours to clear the back up and get our sinks usable again. I understand that ordinary snaking was not enoug as we just had a private plumber over the before but he could not fix the problem.
The plumbing cost did stretch my budget a bit but it's just such a relief to have the problem has been fixed.
Special thanks to Colin for 10 hours of arduous work. And he came back the next day to re-position our old garage sink. Once again, thankyou Rooter Hero. 4 stars only because I would like to wait out the 90 day warranty time....otherwise, well done

John M.

12/01/2021 12:00:00 SA

We had a kitchen drain block just after Thanksgiving, and Rooter Hero had the earliest appointment availability, so we went with them. After a few false starts, they showed up late Saturday.

Armed with a consumer-branded motor drain auger, the fellow who came worked an hour or more but failed to clear the blockage. His next suggestion was to get his hydrojet crew to come over. Moving from a $77 first time customer charge to nearly $2000 for the hydrojet, I realized the fishy smell was from the Rooter Hero, not from my drain. The fellow had a day's training on the auger, but a month's training in sales.

Look: if you make a quick scan on the infamous internet, you find hydrojet average costs are this area are about $600, and there are other options. S & I were also building managers for a 30-unit building, and know our prices and the good-better-best among drain and plumbing services.

A day later, a REAL plumber found time in his schedule and cleared the clog for a reasonable price, with a real piece of equipment that WASN'T hydrojet. He listened to our story about Rooter Hero and basically said that he'd almost never do a hydrojet on interior plumbing. Exterior cleanout tee only.

Be careful, especially if you're among vulnerable people who don't know about plumbing, or are easily swayed by some form of sincerity. Do your homework, even if they're at the door already leaving.

Ted L.

3/15/2020

Our sewage main backed up into our shower and tub. Called and made an appointment for between 6-8pm. This was confirmed by them. They never called or showed up. I do not recommend these guys at all!

Donatella Y.

10/18/2019

I found this company through Yelp. Contacted them for my property in Roseville. I had a leak in the kitchen. Their technician Greg was two hours late for the appointment (he got there around 9:30 pm). He diagnosed the problem as pinhole leak in the wall and said to repair it he would have to remove the stucco from outside my house to go into the wall to find the leak and fix it. He said it would cost $1800. Of course, at that late hour, I declined, I told him its too expensive, over the phone he started negotiating and asking me how much I was will to pay? The next morning I called my insurance to file a claim. Greg called right after I filed my claim to find out if I wanted the repair done. I told him I have contacted my insurance. He asked what my deductibles were, I told him $1000, he said he'll fix it for me for $1000 so I won't have to go through the insurance. He was quite pushy, I told him I'll have to discuss it with my sister (who is the co-owner) at which point he told me I heard your the bossy one, you can make the decision At this point I did not want to have anything to do with him or Rooter Hero Plumbing, I just wanted to get off the phone. I researched CSLB (California state licensing Board) and found a licensed contractor (G Construction) I called them, Luke was professional and on time. He removed the drywall under the sink and found the leak, he fixed the leak, patched the wall, painted, fixed the electrical socket that was damaged from the leak and the garbage disposal for $600.

I will let you be the judge.

Vern J.

1/16/2022

Happy with their quick response, fair price, and professionalism. Eduardo did a great job with our challenging kitchen drain blockage. Will certainly call them again. Thanks!

Afton T.

11/01/2021 12:00:00 SA

Called for an inspection under our new mobile home for a broken sewer pipe however when the inspector got there he inspected the entire underneath of the coach and quoted my aunt and mom $14,000 to re-pipe the entire home. The home is only 30 years old and he said all the piping was reversed. I work for an home inspection company that did the original inspection and only stated the one area of concern. I'm very disappointed in the service provided and would not recommend this company.
Needless to say they were trying to take it vantage of older people or highway robbery.

Joan S.

2/17/2023

I was so impressed with Mike C. (the technician) and extremely satisfied with this company. Mike was professional, polite, worked quickly and efficiently and charged me exactly what I was quoted.
This company was very exact with their communications, on cost, scheduling and call backs, I was extremely impressed.
Thank you for your quick response and a job well done!
Joan Smith

Cynthia B.

8/26/2021

Remarkably honest. Several hours after another plumber repaired our toilet flange, we noticed air bubbles from the outlet pipe. We monitor everything that goes down our toilet so as to prevent clogging obstacles. We can't blame anyone for the fact that the clog and remedial manual flushing, which requires a bucket of water applied with enough force to effect a flush despite a clog, resulted in about 70 gallons of drainage water over and around the clean-out that was installed about 5 years ago outside our bathroom. I quickly extended a highly rated 100 foot extension cord and my 6-gallon wet-dry vacmaster to remove 11 tanks of drainage water in order to expose the full drain out. Rooter Hero was willing to respond promptly to our emergency, and to use a camera and snake connected to my 100-foot extension cord to pull out the culprit blockage--a cloth dropped into the toilet, hence drainage pipe, by an unknown source.

A wheelchair dependent friend depends on the grab bars that I installed in this bathroom to survive, and he cannot transport himself up or down stairs. This unusual emergency was solved by the honest people at Rooter Hero. We were surprised that Rooter Hero was honest to charge us their advertised fee of $77. We recommend Rooter Hero.

Richard W.

4/19/2019

They went above and beyond to ensure our plumbing was repaired. They even went as far as to repair the concrete that had to be removed at no additional cost. I would recommend them to anyone. Adam's professionalism and advice set the standard for what customer service should be and then some.

Margaret W.

8/25/2021

BEWARE PLEASE READ BEFORE YOU WORK WITH THIS COMPANY!!!! I called for a plumber Sunday 08/22/21. I have a moist spot on my dining room wall near ceiling. I thought possible leak in a pipe? Braeden from Rooter Hero PLumbing came to my home. I showed him the moist area. he said he would have to cut a section of the wall open to see, but he was not convinced a pipe was leaking. He said there would be a lot more water. He then said he noticed that I had galvanized steel piping over cooper on my pipes in the front of my house. (faucet and water shut off) He said this was really bad. He said he has 5 customer's right now that are redoing the pipes in their whole houses because the had the same thing. It cause hydrolysis and puts tiny holes in all their pipes. I told him I wanted to do something with that faucet because I had to turn on faucet with a screw driver. He went outside to do an estimate. He came back in with a sad face and said I have bad news. He had my daughter and I go out to front yard. He had the lid off this pipe in front yard. He told us our water meter was missing and there was standing water in our main water line. He said our main line was colapsed. He said it needed to be repaired right away or everything could start backing up. He called another worker on phone Tommy to work out the price. Tommy said they would replace the faucet dig a trench in my yard replace main line and put a water meter in for $12,901.00. I told Breaden that's a lot of money I need to talk to my family first. My brother in law said, that makes no sense don't do it. The next day I called Citrus Heights water Co. and asked them if I ever had a water meter. The woman said, of course you have one. She said, she was looking at the readings right now. I told her what the plumbers said. She said, I will send a guy to your house. The water man came right away. He showed me my water meter on the other side of my driveway behind a tree. He said they were trying to scam me. He said the pipe they showed me was the sewer line that runs down the street in front of all the houses. He said, they would have dig up my yard for nothing, and scammed you out of a lot of money. Rooter Hero Plumbing sent me and invoice with a 6 page contract if I could not pay the $12,901.00 up front. DON'T use them.

J. G.

5/26/2022

I do not recommend this company-- when quoting, they won't break down the numbers and itemize things for you as standard practice, that should be your first red flag. When they did itemize for us, the pricing was outrageous and they lied about the cost of parts. I mean, I realize there's some overhead and extra cost associated but THAT much? I recommend, if anything, to get multiple estimates so you can compare. I can almost guarantee this company will come in as one of the highest.

Teri G.

1/19/2021

They showed up on time and spent 20 minutes measuring and gave us a bid. So far their bed is the highest. But they were definitely professional.

Janette S.

12/19/2021

I am writing this review based on the excellent service Edwardo provided for my 82 yo father. Not only did Rooter Hero quote my father a $77 special to snake his clogged drain, but they were true to their word were when they showed up. They did not try to upsale him on any other services which I truly appreciate. Also, they arrived at the scheduled time as promised. Edwardo was very nice and patient with my father. So much so that he personally requested him back to snake another drain that he forgot to tell him about on his first visit. Thank you Rooter Hero for taking care of my father and providing excellence customer service.

Andrew F.

11/22/2021

Update: We called another company out and they fixed the issue with a snake in about 10 minutes. The techs that came out from Rooter Hero said this would be impossible. Save your money. Don't go with Rooter Hero. $20,000 for trenchless is so outrageous. The sad part is this tactic probably works more often than not. Don't feel trapped by the high pressure sales. Call someone else. Steer clear of their shady business practices.

Crystal D.

05/03/2023 12:00:00 SA

They went above and beyond. Their techs, Rory and Frank were at my home daily for more than a week. My drains have never run so fast.
If you own an older home, I recommend having your pipes checked before they break like mine did

Cierra B.

12/30/2020

Our pipes backed up the day after Christmas and was overflowing into our garage, so I jumped on Yelp to get some quotes. I sent out multiple quote requests and Rooter Hero was the one company that responded extremely promptly and sent someone out that day. The scheduling and confirmation was extremely easy and reliable and someone came out within the hour. Our tech, I believe his name was Shawn, was absolutely fantastic. He explained everything in detail and made us feel well taken care of. The price was a little higher than I wanted it to be, however I have a tendency to be a cheapskate (don't we all). We definitely got the service we paid for and we will definitely be using Rooter Hero again!

Sharon N.

10/03/2019 12:00:00 SA

The team did a very quick and efficient job and a wonderful price with my 15% appointment fixed senior discount. Only $115 to fix my plugged up toilet. They needed to use the snake to fix it. They were very polite and professional as well. I will call on them again if I need any more plumbing work done. I have a 60 day warranty too.

Farhang M.

11/17/2022

i have been dealing with rooter hero for a long time;and have always been happy with their work.this week i had rather a bigger project; and i called and made an appointment; they send me a crew of two by the name of mark flores and daniel de la rosa. the appointment was at ten o;clock A.M. so when i got to the job site; to my surprise ;they were waiting ;and boy did they do a job. they were polite ;professional and courteous and most important they knew exactly what they were doing ;that;s refreshing; because these days a lot of people call themself plumbers but really do no know much.. i recommend rooter hero to everyone but specially mark and daniel . they are a great asset to their company.

Labritt L.

01/05/2021 12:00:00 SA

Tyler and Chris worked on a very Bad grease clog in our line. They were very diligent and respectable Throughout the process. They constantly gave me updates and what needed to be done next. They worked all day and I got nothing but great feedback from them during the whole experience I would definitely recommend their service. Thanks guys

Samantha O.

11/18/2022

Adam came and snaked my toilet. Very good professional man. Ask for him .. Im not paid to say this ... I repay kindness with kindness. Good karma.

Terri M.

1/20/2022

This company performed a camera snake in our cleanout pipe to find what was causing a backflow into our tubs. They showed us two cracks in our pipe as well as deteriorated spots and seeping dirt. Estimate of $30,000, with a discount of $12,000 because they really like us. That was a bit of a red flag. Had a family recommended plumber (Affordable Trenchless) camera snake it and there were no cracks or deterioration. The triangular diverter was clogged. Once it was unclogged, that solved the backflow.
Please beware!

Dawn P.

7/13/2021

Zero Stars! CALL A DIFFERENT PLUMBER! Price gouge. Called rooter hero 7:30pm on a Thursday after I discovered water seeping up under my wood floor. Plumber arrived just before 9pm listened to the bathroom wall for dripping to find the leak. Said it could be a drain leak and may have to jackhammer the floor Fortunately my boyfriend was there and started cutting into the wall to find the leak he found it and the plumber did about 30 mins of repair. I called homeowner insurance to see if it would be covered they said go ahead with the repair ( later I found out the repair cost was not covered by insurance) The bill was $2500! totally over priced. I asked for an itemized receipt and they said they don't do that. I called the office to talk to someone about the breakdown of the charges but got no response to my message. I called around to other plumbers because I was curious how other plumbers come up with pricing and they all gave me a breakdown of $$$service call, + every 15 mins $$ + parts $
No validity to Rooter Hero pricing. Shame on you for taking advantage of people in crisis.

Bobby N.

06/09/2023 12:00:00 SA

Our water heater tank gave ou and called Rooter Hero. They are very fast and got the job done right away. They use the best product as well. We highly recommend Rooter Hero!

Brandon G.

6/19/2022

I had a great experience with this company. I have old cast iron pipes in my house and the kitchen and bathroom pipes finally gave out and no water was draining when rust broke off inside. They brought out a camera to show me the issues. Gabriel was my tech and he did an awesome job. They gave me a good price and took care of it same day. The job was extensive and required demo-ing out my old pipes and replacing them with ABS into the main under the house. He stayed late and made sure it was done right. They also patched back my drywall under the sink and it looks really good. I will use them again.

Kathy T.

01/12/2020 12:00:00 SA

I called because my shower plumbing would back up. They said they snaked my pipes and charged me for it but I didn't notice a difference in my shower plumbing, it still clogged.

One of the employees kept asking me very personal questions too which had nothing to do with their services.

This company claimed I had to get my entire plumbing system replaced and quoted me started at $7,000. They kept pushing me to start and I kept telling them I needed other quotes.

I just got other inspections from other companies and I don't need my entire system replaced. Turns out, I have some newer pipes for my plumbing already and I just need one pipe to my shower replaced. Which cost me less than $1,000 and now my plumbing works without any issues.

Martin P.

4/13/2021

As an older landlord I've used dozens of plumbers over the year's. This company is awesome! I want to say that the technician Caden was excellent! Also, the cost was 1/2 of what I anticipated. I'm giving Caden 4 F's........he was Fast, Friendly, Fair, and Firm! This is a great company and I'll certainly use and recommend them again! Good Job!

Elena G.

3/20/2022

I had a great experience with the guys that came out, specifically I worked with Mike and Ormond, they were super professional, honest, and they got right to work on my job. As far as the cost I thought it was pretty reasonable. They pretty much replaced all my kitchen plumbing for $3500 plus they covered all the holes. I can't say that I have any complaints, I'm so thankful for the guys working around my schedule and getting things done in a timely manner. I would use them again if I had plumbing needs!

Linda D.

2/22/2021

Came out Sunday evening (cause service problems seem to always happen on weekends and holidays) and fixed a broken water line. Technician was very nice and service was done well. Thank you!

Ron S.

5/16/2023

I had a fantastic experience with the technician, Zach. He was very competent, knowledgeable, friendly and very respectful! The work was necessary because the builder of our house cut corners.
The price was very fair and the work was excellent making this repair a great value. If anyone asks me for a recommendation these are the guys I would be happy to recommend!
Ron

K S.

06/06/2023 12:00:00 SA

Worst experience ever! Called at 3pm, received text that a dispatcher would call, and then still 5 hours later, repeated phone calls by me to get an ETA, no tech showed up. Called a REAL plumber after that, Roto Rooter.

Norman F.

10/02/2019 12:00:00 SA

Seldom you find the best plumbing company out there but I got lucky today. Parish is the best plumber anybody can ask for. He is very professional, knowledgable and honest individual. All my questions were answered to my satisfaction. Clearing my clogged kitchen sink was done as expected and recommendations were shared without pressure to the client. I have requested another appointment for a pipe analysis since mine was built in the 50s. i need to get a free estimate on possible replacement. Highly recommended company and will likely do business again.

Nancy R.

10/25/2022

Had to have a 20+ year old valve removed and replaced to accommodate my new refrigerator. The new refrigerators require a higher water pressure. Kyle came diagnosed and estimated cost all within 15 minutes. Estimate was completely reasonable, and work was completed all the same day. Only reason I gave them four stars was because their automated ETA service had a different name for the plumber, but Kyle came with all his credentials and was completely transparent with us. Would refer this company to anyone.

Kimberly H.

6/18/2021

Brandon went above and beyond for our emergency situation. It was complicated but he did everything he could to make it right. It ended up being a multi day job but they made sure things were done correctly.

Sheila R.

8/24/2022

Very disappointed with this company. Had them come to my house as the main valve was leaking. Told me it would cost 4600 dollars to repair as they had to dig down 4 feet to change the copper pipes. Also said they could do the line to the street for 15,000. I asked why they couldn't just repair the valve and was told this wasn't possible. Luckily I got 3 estimates. 550 and 325 to change the valve no need to dig. Not sure if it was because I was a woman or they are just after the buck. One of the other plumbers had the same stories. Rooter hero...yeah right!

Andrei M.

12/09/2022 12:00:00 SA

Basically a scam. Showed up with toy equipment, did not fox clogged pipe, tried to sell $2000 service to clear simple clog!

Alonzo D.

1/23/2020

Today was the second time I've used rooter hero! Again outstanding service! I say make sure you ask for Israel he is a quality tech who is very knowledgeable and helpful.

Elizabeth C.

01/10/2021 12:00:00 SA

I waited a few days to write to see if the clog returned and so far it hasn't.
On New Year's Eve I put out the word that I needed a plumber through Yelp and Rooter Hero contacted me right away. Even though the next day would be New Year's Day, the scheduler gave the me the appointment slot of 12-2. I asked about the price and she said that only after they get there can they give a price for the service. She also told me that New Year's Day would not be higher because of the holiday. I asked about the possibility of finding another plumber sooner than that and she said that I could cancel the appointment at any time. I had at least 5 other plumbers reach out to me through the app and offer earlier times with pre-set amounts for kitchen sinks/bathroom sink clogs that were about $125.00. I decided to take my chances with Rooter Hero. Wrong choice. At 11 I was contacted that there was only one person servicing people for the company that day and confirmed that my time slot was 12-2. I was called again at 12 confirming the same thing. Again at 2 I was contacted to say that because of the extended stay at a home that it would not be possible to be within their time frame of 12 - 2. I asked if I was still going to have service that day and the girl wasn't sure saying that they were down to one worker. Finally at 4 I was contacted again saying that the technician was on his way. HE DIDN'T ARRIVE UNTIL 5:07! He snaked the trap and told us that the charge would be $275.00. The sink began to back up again and he tried to sell my husband a high pressure wash out that would have set us back $1400.00!! When my husband told him no, he snaked the trap again and the clog seemed to go down. So far, so good but I'll bet that I could have received better service at a better price. Lesson learned.

Chris W.

3/29/2021

The dispatcher was friendly precise and clear, Eric arrived on time and he was clean, wearing his mask, and put booties on to cover his shoes when he came in the house. He got the job done quickly and cleanly and was a pleasure to talk to. Strong recommend.

Taner P.

08/11/2021 12:00:00 SA

If you only read one review, read this: many of the positive reviews address the work only and some feel really fake. It's true this company does adequate work but none of them mention the pricing. All the real reviews do and they are all terrible. I am one of those too. I feel completely taken advantage of and financially violated by this company and after reading other reviews it's clear they will do the same to you. I cannot overstate that feeling of violation enough. Please save your wallet and learn from my mistake and get at least one other quote before you choose this company, even if it requires waiting a bit longer to get the job done and even if you think your job is an emergency. I've never seen price gauging this bad before in my life and I don't say that lightly. I honestly want to explore what laws regarding ethical practices are in place and reach out to the BBB for some assistance here because after doing my homework I realize that a classic scare tactic was used to make the issue I called about seem much worse and more dangerous than it was, which hastened my decision to agree to their quote without much questioning. Then I was rushed to sign something that said I couldn't cancel the contract before they even started working. I assume this is because they know people will find out they are being price gauged immediately after the salesman leaves the initial inspection. I was duped. Plain and simple. They have good plumbers but they make their money from shady sales tactics. They made a normal valve replacement seem like a huge project, and ended up cutting a huge hole in my wall and using a bunch of unnecessary materials. They quoted me at $4800 and assured me they could get it all taken care of the next day. Spoiler, they didn't finish in one day and I'm sitting here with a huge hole in my wall without any idea when an inspector will be able to come examine their work so they can patch it back up. I know they won't give me a price breakdown but let me do some very basic math on what's been done already for you all to understand what I'm talking about. Let's use a VERY generous estimate for labor, travel, and other service expenses - let's say all of that is $1,000. Again that's very generous, it's probably half of that but the quality of the products was good so I'll give them that. They used a 3 foot copper pipe, a new valve, shower head and stem, and faucet and handle. So generously estimating all of that at $1,000 that leaves $3,800 for labor. When it's all done (fingers crossed some time tomorrow) they will have spent a total of about 4 hours doing the job. (I'm assuming it will only take an hour to put the drywall back up when they come back with an inspector. But let's say it takes another couple hours to do that, again just to be super generous...So, 5 hours total for a valve replacement with inspection and parts. The math on that is a whopping $760/hour for labor! I learned later that the most expensive plumber doing the most complicated job doesn't even cost half of that normally. That's insane!!! AND ON TOP OF ALL THAT: The plumber was rude! He made the most sarcastic comments when I asked him questions about stuff he was telling me and he showed up hours before the time window I requested with the salesman the day before so I had to rearrange my work day to accommodate him earlier. When he left he did not give me any indication when he would be able to come back with an inspector and finish the job so like I said, now I'm just sitting here with a gaping hole in my wall and a half finished project that I owe nearly $5,000 for, that probably only costs $500-$,1000 if I had gone with a local, honest plumber. Like I said please, please learn from my mistake and don't let this happen to you!

Trish B.

06/06/2019 12:00:00 SA

Just had Adam out to clear a slow running toilet, amazing!! He was very professional, and friendly. He gave me several options to possibly explore in the future. Great advice! Would absolutely call them for any plumbing needs!!

Lisa S.

7/30/2023

[Posted for Mary C.]

After experiencing persistent main line sewer issues related to tree roots and aged pipes (including backing up into our house), we were glad to find Rooter Hero Plumbing and Air, who went above and beyond to resolve our issues. This was after calling other companies who only offered quick fixes. They were very responsive to set up an appointment time to assess the situation and provide an estimate. I appreciated the attention to detail given by Jed, Manuel, Emilio, and Corey in completing the project, including work under the deck and installing PermaSleeve. Communications with me throughout were thorough and much appreciated. Once the project was complete, Jed was even back at our house to ensure everything went well with the city inspector to close the project. Rooter Hero Plumbing and Air is a stand-out and I would be happy to refer them to anyone who has a need. I certainly will be calling them when in need of anything else in their service scope.

Carrie M.

1/19/2020

This is a long over due review. In November 2019 I was faced with a huge outside plumbing line issue. Greg and his crew were fantastic! Tree roots older than me had taken up residence in my sewer line and required all new pipe from my house to the main at the back of the yard. Even though they did the trench-less thing, much of the ground at either end had to be dug by hand so that the pool walls would not be damaged. At the fence line, the dirt had been buried under cement for so long that it was as hard as cement to dig through. Everyone on the crew was professional, polite and worked their tails off. I would not only call them at the drop of a hat for any issues I have, I have been able to recommend them to people that I work with. Great job all of you. Greg and his crew were definitely my heroes!

Jamie D.

9/30/2020

Rooter Hero Plumbing came out today to give me an estimate to replace my water heater. Greg showed up on time, he was knowledgeable and friendly. He didn't make me feel pressured at all. He gave me his advice and now I need to decide what I want to do. I really like my experience with this company.

Kenneth H.

4/27/2023

Their response was on time and Aisaia was cheerful and professional, solving our problem in short order.

Ziny S.

11/08/2020 12:00:00 SA

A worker by the name of James Watson was very knowledgeable and informative. He knows what he is talking about when it comes to plumbing.

Siri E.

03/04/2022 12:00:00 SA

Steer clear at all costs. Read the Yelp Reviews, they are real. I called to have my line snaked. Instead of snaking the line, he wanted to inspect all my sewer lines. He stated I have a serious issue and that my pipes are downsized from 2 inches to 1 and a half. He provided a photo, but the pipes were the same size. He said, well you can't see it cut its a photo. He also said I had leaky pipes (mind you, my house is raised with dirt underneath, and nothing was wet) and I would need to have all of sewer lines replaced as the house is old. Sometimes, your gut instinct is right. By the way, we had new plumbing installed in 2017. Theres a clean out at the sink and in the yard that were installed new in 2017. But of course, the job isn't to unclog a drain, it's to upset the homeowner.

Brianna L.

08/12/2022 12:00:00 SA

Company handled my issue extremely fast and had a crew at my house to assist me same day I called. I want to especially thank Gary he was very patient with me and took his time to explain everything they had taken care of for me. Will recommend to others!

Melinda D.

7/25/2022

Terrible experience with this business. Called when our drains backed up and we snaked them with no change. Was told a plumber would be out the same day. After waiting 3 hours, I called back to find out they messed up and would be out the next day. (Should have gone elsewhere then.) The plumber did show the next day and snaked the drain but found it closed up again before he left. Was told it had to be hydro jetted and told me the cost at over 3k! I balked at the price and he said there was a special for $2400. (Should have quit then. ) He said it was the only option for getting the lines cleared and we had already been out of use of our plumbing for 2 days so I emptied my savings and said okay.
Later that day they did the hydro jet (btw they charged me for it right away) and then a few hours later they came with a camera to check the line. (Was told the camera was a few part of the service) Of course our plumbing is old and not in the best shape, so they said it would cost 11k to replace the main line or 32k to replace all the drains, and over 50k with a liner. No way.
Came to find out that all these prices are astronomical. The hydro jet should be 350-600 at a max, getting the main line replaced on a house the size of mine should be a few thousand. I called to speak to a manager to see about reducing the cost of the hydro jet and was told they aren't authorized to transfer calls to managers, what?!! I tried 3 times. I also hadn't gotten an invoice, when I requested one they sent a blank, showing 0 dollars charged.
I was so angry with not being able to speak to anyone that my adult son called next. The same girl answered and said 'no problem sir, hold on one minute', what?!! And even apologized for the 20 second wait. He spoke to Brandon who first said that they aren't a 'mom and pop' company, so they have a larger overhead and have to charge higher prices, then said they are the 'Mercedes' of plumbing companies, not a cheep Honda like service. What?!! He said their prices are posted and approved, but also admitted that they seem like a scam and said he 'always tells his mom and his sister to get multiple estimates before getting anything done. (Sexist!) Plus he just basically said if people got multiple estimates they wouldn't pick their company. He offered a $600 discount but wouldn't do anything else, and that he would process it as soon as we got off the phone.
It's over a week later, no refund of $600 and no invoice. My drains work and I got screwed out of 2k. They may know how to do plumbing but their owners radio ads about integrity and honesty are made of the same stuff they flush down the drain.

Rob H.

12/09/2020 12:00:00 SA

I was impressed mainly by the customer service of Jarid Ross from Rooter Hero. I don't think there was one time that he said no to my wife and I! He went above and beyond to complete this project. I watched him do numerous Home Depot runs for parts that he needed for the job. I physically watched him dig for almost one complete day; alone! Every time I walked outside of the house to check on him, Jarid was always in control and never frustrated. The repair was completed in the 4 day timeline as promised. And everything was buttoned back up a few days after the inspector signed off on the work. We were very please with the work and would not hesitate to contact them again for any further work we may need.

Sandy S.

3/15/2023

Kyle and his crew did a great and professional job...quote was accurate no extras costs. clean and efficient work. Would use them again!

Petra R.

06/07/2023 12:00:00 SA

Our Kitchen faucet did not give water any more. It was just a very small stream. We couldn't find a cause ourselves. Router Hero Plumbing sent out a technician at night for no extra charge. He had to check 4 or 5 locations because previous work years ago had been done incorrectly. Well he found and fixed the problem and our sink has never worked better. The water pressure in there is just incredible. I can't recommend them enough.

Mike T.

7/13/2020

The project that I wanted their help with was to replace the current value and faucet ( seen attached) with a new one from Lowe's. The Peerless setup is similar to what I currently have, but newer than the 1976 model you see here. Spent $119 on the new hardware.

I have no idea on the quality of work that they do. Their technician was polite and wore a mask during the pandemic (kudos). However, he first suggested removing the hot water heater to get to the value. Next, after conferring with his boss, they suggested cutting into the tile.

I would have been fine with cutting into the tile, but they were going to insist that they use their own valve and cut a large hole; larger that the shield already in the box. All of this would be at a cost of $2500 for the estimate. I kindly thanked him but send that was way too much.

U C.

9/27/2019

A technician was supposed to come the night before. However Mr Parish rescheduled for the next morning between 8 and 9 AM. Mr Parish never came, and he never called. I called dispatch and they had no idea he rescheduled with me. And a new technician was never followed up with. Very disappointed with this company.

After I posted my initial review, Manager Greg Bray called. Greg made it his mission to fix what Mr Parish failed to do. He immediately came to my house, fixed the blocked drain, to my laundry room and kitchen sink. After fixing the blockage, he even helped me move the heavy washing machine back to the laundry room. Greg is coming back on Monday to power clean the drain pipe. I am updating my review stars from 1 to 4.

I will repost an update after Greg power cleans the drain pipe.

Perron W.

7/22/2022

My family had just returned from a wonderful visit to Disneyland only to discover that our AC unit had died. We contacted Rooter Hero, who was able to get a tech out the same day that we returned. Prompt service there - so far so good. After the tech's diagnostic test, it was determined that the variable motor had died and would need to be replaced. The tech would order the motor which would be available in 2-3 business days. Four days go by with no communication on whether or not the new motor had arrived, so I contacted the company for an update. The message I got back: We will contact dispatch and will have someone get back to you today. OK, fine. I wait for a call...and wait...and wait...and wait...nothing. I call back the next day for a follow up: we're sorry for the delay, we'll reach out to dispatch and someone will get back to you. Sound familiar? After several more phone calls and a near full week later, I get a call back from the technician saying that the motor isn't available yet and they have not heard back from the manufacturer on when it will be ready. What?! So we spend the next four days placing multiple calls to this company for status updates only to hear the same message...they don't know when the new motor will arrive. They recommended that we contact the part manufacturer ourselves and try to order the part that way. That was the breaking point. We decided to cut our losses and move over to another HVAC company. That particular company came by that same day and installed the new motor the VERY NEXT DAY. My family spent nearly two weeks waiting for Rooter Hero Plumbing and we had to call a total of 8 times for some type of status update. Sometimes there are delays in ordering parts or someone might've dropped the ball in ordering the part altogether, I get that. The issue I have with this company is the total disregard for updating the customer and providing status updates if their original deadline is missed. If you do go with them and have issues, ask for Vanessa in the complaint department. She's great. Aside from that, our experience was terrible. Rooter Hero Plumbing - Please be more proactive in communicating with and updating your customers if there are delays.

TL;DR - Our experience with this company was not great. Our AC unit failed in the dead of summer and Rooter Hero failed to provide any sort of update when there were delays in repairing our unit. IMO, you should try another contractor with good reviews noting responsiveness and great communication.

David H.

9/26/2021

Giving this company 4 stars isn't quite fair. The only issue was trying to find the right phone number... (1-844-219-2215 finally worked) Left a message and they quickly called back a little after noon. We scheduled an appointment between 2:30 - 4:30. They called again about 3:30 to let us know they weren't going to make it and scheduled for Sunday morning. They promised me $77! They called repeatedly this morning to keep us posted. When Mike got here, he went right to work and cleared the clogged drain and only charged us the pledged $77 price!

They really deserve a 5 star review for the attention to the customer and the actual work they did, but I was annoyed with the phone number issue.

They were great!

Jerry D.

6/29/2022

I had a sewer problem that they fixed immediately and was good. The following day, their Field Manager showed up with a camera and checked my lines. He told me I needed to replace the pipe all the way from the end of my house to the toilet which was about 80 feet. He quoted me a price of $41,000. I told him for that price, I needed to get a second opinion. He suggested I get a hydro-jet service to clean the system until I got it repaired and they would credit the cost back to me when repaired. The cost for that was about $3,100. The company that followed put a camera from the street to the toilet which showed the problem was isolated only at the end of the house and the rest of the pipe was still in very good condition. My cost to repair was only $1,000. The field manager really tried to rip me off. I would not recommend these guys and am considering reporting them to the CSLB..

Kev S.

9/17/2020

I needed to convert my old sprinkler system valve into a hose bibb. I called a couple companies and their estimates were high. I called Rooter Hero and they sent out their technician Anthony.

He took a look at the project and gave me a really good estimate which I agreed to. Anthony started the work right away. I was impressed with his professionalism and positive attitude. Anthony was very quick and informative, I found him to be very helpful.

I would recommend this company over the others based on price and great service. Thank you, Anthony. I will call Rooter Hero in the future if I ever need any plumbing related work done.

Jeanee S.

6/17/2020

I am not a yelp reviewer, but these gentlemen Eric M and Richard from RH were exceptional. We had a really gross sink line clog with grease hair rubber bands and plastic omg and the first plumber we had come over; he couldn't figure it out...after bunch a run around calls and failed attempts myself I called RH the company's response time was super fast and they provided a clear quote and showed up on time and completed the job promptly at the agreed-upon price
-
save yourself the hassle of dealing with plumbers that don't know what they're doing if you have a problem problem stop scrolling give RH a call but make sure you ask for Eric M. and Richard they'll get it solved!

K. T.

07/08/2019 12:00:00 SA

Paid these people almost $9000 to replace the lines on my house. Here we are almost a month later and they are not finished and the toilets are still backed uo. They have told me On four different occasions that they will be out the next day, and then no one shows up. When I call I get excuses about how their guy didn't show up for work, etc. If I don't hear from an owner by the end of the day I am going to the BBB and I will sue for my money back. I am thoroughly dissatisfied, disappointed and inconvenienced.

Ray E.

6/14/2019

Have never been more unhappy. Called on a $77 special. Was told by Adams employee when he came out that he is pretty sure the thing that he was going to do would take care of my problem. I told him I didn't want a pretty sure . After about 1 hour he was having a problem with his machine and said his boss would have to bring him a part for it. I After another 45 minutes or so of not solving the problem I told him he had better call his boss Adam and have him come out. Adam said he would do a free camera check on my sewer line. Now he says I have a tree root in my sewer pipe and will cost $399 to find out exactly where it is. I told him I wasn't interested and that I felt I shouldn't even have to pay the $77. He said I was responsible for that part of it. He told his employee to run the snake in the pipe till it came out the outside drain and left. Well after at least 50 feet nothing has happened so I told him. to just quit. Now the whole problem here is a grease buildup in my drain. Whenever i use the clothes washer it backs up in the kitchen sink. When Adam first got here and looked at the problem he said well you need to run the garbage disposal when draining the sink. Can you believe that. Any way after all this wasted time of at least 3 hr, helping his employee cleaning up his mess putting my own pipes back together I was told what I probably need is a hydro blaster or whatever to get rid of the grease build up. Now my wife is mad at me for getting black grease all over her kitchen. What a day from hell!!!!!!

Shannon M.

6/23/2022

All I wanted was a tune-up on my AC unit and the peace of mind that comes with knowing my air conditioning won't fail in the middle of California summer. Really not a complicated service, but apparently it was.

Yesterday, Wednesday, June 22nd, I called Rooter Hero to schedule an AC tune-up. I was initially offered a same-day appointment, but about an hour later I got a call back saying they were unable to make it, and that they had availability from 8:00am-10:00am today, Thursday, June 23rd. I agreed to the change.

I received a call from Wendy at 7:58am to confirm my appointment window, to which I said yes, we still need the service. My appointment window comes and goes without any kind of notification/phone call/text/email as to where our technician is, so I called their office myself at 10:13am to get an ETA. Rosa informed me that Wendy (dispatcher) would be giving me a call back with an ETA, never got a call. An hour passed and I called back for a second time at 11:12am. I let Iris know that I *need* to know a time when our technician would be here because I was already missing work for the day at this point. She insists that Wendy will call me back with an ETA. Wendy finally calls at 11:52am and says Our technicians are currently stuck on their jobs and that she could not give me an ETA as to when a technician would arrive, but that she would call me the moment she knew someone would be coming.

Fast forward to 3:15pm, I get a call from another very unprofessional, insincere, unapologetic dispatcher (didn't get her name, it was not Wendy) who said that they unfortunately will be unable to come out today and won't be able to reschedule for another 2 weeks.

It took them more than 5 hours past my appointment window, and 2 unnecessary phone calls from me throughout the day for them to be able to say they won't be out today, let alone another few weeks. This sudden large gap in scheduling availability means THEY NEVER HAD THE TIME OR INTENTION OF SHOWING UP FOR MY SERVICE TODAY. 2 weeks is entirely too large of a gap to reschedule if they actually had the time and manpower to send someone to tune-up our AC today.

For an 8:00am-10:00am appointment window, the customer service reps, dispatchers, and technicians all should have had a very clear idea of whether or not they'd be able to make it- for a time this early in the day, there is no excuse for a cancellation notification 5 hours after my window. I do not believe I would've received this cancellation call had it not been for my persistent calls to them.

Turns out, my mother (unbeknownst to me until reading Google Reviews yesterday, Wednesday, June 22nd), had the SAME EXACT ISSUE with this very same company last week, except she had a plumbing issue. No one arrived for her appointment window, she called multiple times to try and get an ETA, and was given the same nonexistent level of customer service as I was given today. I read her review last night and prayed there wouldn't be an issue today, but lo and behold it was the same set of problems. (She then called Roto Rooter for this emergency plumbing issue and they showed up within minutes.)

Word of advice for management: HIRE EMPLOYEES WITH STRONG CUSTOMER SERVICE SKILLS. This goes for dispatchers and phone staff alike. The way my mother and I were both treated by this company's forefront workers was absolutely horrible, I'd give this company negative stars if I could. I know nothing about their management but if they're allowing inexperienced employees to treat their customers this way, a lot of improvements need to be made from the top of management all the way to the bottom.

My mother and I have both been in Customer Service positions for the entirety of our working lives, 45 years of experience between the both of us, and this was an atrocity from start to finish. To be in a position where you deal with the public so frequently, you need to be able to communicate effectively when things change and most importantly have the necessary de-escalation skills when dealing with frustrated customers. The last gal I spoke with at 3:15pm let me speak, then began to respond with an attitude and excuses, so I hung up the call. I will not let multiple people within the same day, same company, walk all over me and not take accountability for their actions (or lack of).

Do. Not. Waste. Your. Time!

Attached is a screenshot of my mother's Google Review from a week ago.

Scott D.

08/04/2023 12:00:00 SA

Responding to Rooter Hero Business Manager. I received a text from both Oscar and Stephen with Rooter Hero regarding this review. Feel free to find them and give me a call. I don't want to leave my name and address here in a public forum.

Michael K.

09/06/2022 12:00:00 SA

They sent a slick salesman out to try and screw us and sign us up for a 35,000 high interest loan to replace a 35 foot sewer line which has a clog and this Bozo or his company had not inspected it or checked with the City of Sacramento to see what might be wrong and what the length or direction of the sewer line might be .We got it dug out now for around $ 800 dollars and I will be doing the cleanout and getting it cleaned out for a few hundred more dollars . We could have about about ten of these sized sewer lines totally replaced and still have a chunk of money left for $ 35,000. These guys are totally insane and it is terrible to think that they are out their victimizing people in a bad spot and trying to indebt them into a financed loan for out of control work that is not needed.

Laura A.

8/23/2020

We requested a quote for a toilet repair job through Yelp and I was told I'd get a commitment-free estimate at no cost. Then, the technician called he was on his way and said it was a minimum $50 charge no matter what. When I said I was told otherwise,he sounded confused, asked who told me that and said he'd call me back. Then he called back and confirmed that I was right. That's already a shady start because why would they be inconsistent and not communicate this with their employees?

Two technicians showed up and didn't bother to protect our floors with shoe covers.

Then, he took a look at the job and said it was going to be a lot of work and he was going to call us back with a quote. A few minutes later he knocked on our door and then helped himself right in before he opened it for him! That's so disrespectful.

Then, he asked whether we wanted him to do the entire job or just part of it because the price was going to depend on that. But he wasn't able to tell us the price of each at that moment. Doesn't make any sense why he couldn't quote us both options if he said he had talked to his manager. Again, shady!

So we asked him to talk to his manager and figure out the price and call us back when they had the quote. Well, we never heard back! This company is a joke.

The owners/managers need to understand that when people are asking for quotes, it's because something has broken in their home. It's a stressful situation and we don't have time, money, or energy to waste.

Don't waste your time or money on these companies that just stress you out more.

Maureen P.

09/04/2020 12:00:00 SA

I gave a dissatisfied review almost a month ago. I notice you reach out to some people who have been dissatisfied but no comment from you so far.

Nora C.

05/12/2023 12:00:00 SA

Rooter hero was our Savior! The only place that answered calls. They showed up the same day. Pricing is very reasonable compared to other plumbing companies. I definitely ask you try them . Very professional.

Gabel G.

02/08/2022 12:00:00 SA

Jan 26 - I contacted them about making an appointment to have the sewer line cleaned out, I was quoted $77.00. They told me they could be out that afternoon. I told them that wasn't going to work because I was out of town. I then made appointment for Jan. 27. About an hour later someone called me and told me they were returning my call to set up a day and time. I told them I already had an appointment for next day. I was then told there was nothing on the books and they had no time on Jan. 27. So now it was bounced to Jan .28. Maybe this incidence should of warned me about what was going to happen.

Jan 28 - The technician showed up, did his job and told me he couldn't unclog the line. He then asked me if I have ever had a camera used on the line and I told him yes. So I asked him now what do I do since you can't clear the line. He then told me they could hydro-jet the line to clean. The price being now $1,850.00. How he came to this conclusion I have no idea because no camera was put down the line to investgate. Since I am not a plumber and I have no idea what the process entailed, I agreed. He then told me the truck would be here in an hour.

The truck arrived with two more men. The process told a little over one hour. They tried to send the camera down the line after all was cleared but the camera was broken.

When done they had me sign all the paperwork and told me I would be getting a copy of the bill that day. It would be sent to my email address. I then asked what about the camera and he told me they would be back on Jan 31. Had I had not asked he was not going to offer coming back. I them asked him more than once if he was sure that they would be back out and he said yes.

Jan. 31- Waited eight hours and no one came, nor called. And I still hadn't received my copy of the bill.

Feb. 2 - I contacted them and the phone receptionist told me someone would contact me back that day. I did mention the bill and she emailed right away. No one called back that day

Feb. 3 - I get email at around 8:45 stating they were coming out. Now I waited till around 2:00 and still no one showed up nor called.

Feb. 4- I contacted again and phone receptionist told me again she would have someone call. At that point I said if someone does not contact me by end of day I was going to reverse the credit card charge; and to ensure she would tell the person about this. She acknowledged.

Now during the weekend I spoke to many about my experience and the one question that keep coming up was why wasn't a camera used prior to hydro-jetting to see exactly what was causing the blockage. Me not being a plumber I had no idea, and trusted them.

Feb. 7 - Still no contact from anyone. I paid them the money and it appears as if they have ghosted me. The $1,850 I paid does not appear worth the money. They were here over an hour, but actually took about 15 minutes to clear the line, the other time was taken in chit-chat among each other and removing/putting away the equipment from the truck.

So as of today no one has contacted me via email or phone. I have wasted a little more than twelve hours waiting around for them with no acknowledgment from them. I should be compensated for my time which is just as important as theirs.

It appears I am the one having to reach out to them, when it should be the companies responsibility. Not good business practice. I trusted this establishment but will never use again.

Jan

CB R.

10/07/2021 12:00:00 SA

I'm just sorry that I cannot rate with ZERO (-0-) stars. These guys a re incompetent, and only use their specials as a sales gimmick to get in your door to up-sell you to massive and unnecessary upgrades!
I tried giving these guys a second chance, plus I was out of town on business and my wife had a clogged main line. She called these guys and they stood over the access, and claimed that they couldn't get the backup flowing. The guy stood around writing up a couple of expensive estimates to upgrade our main line, and chatting with his partner that showed up as well. He did this longer than the time he spent trying to clear the line. They still charged $77! FOR NOTHING because he made LITTLE EFFORT to actually do the job they were called to do.
I got home late that night expecting it all to be done, and to be able to shower, but was told that we were still backed up. I got up early the next morning, went to Home Depot, rented a machine, came back and had the water flowing - 40 minutes, including driving, $85 all in.
The real insult to injury came when I made multiple calls to complain, and about them taking advantage of my wife, home alone at the time. I made three (3) calls; was always told that the Operations Manager would call me back. THEY NEVER RETURNED THE CALL, or ADDRESSED MY COMPLAINT, much less return the $77 that I consider a scam.
Use these guys at your own risk because they care little about doing-right by their customers!!!

Rose W.

08/05/2022 12:00:00 SA

Great service and very affordable! Michael was awesome and thorough! Will definitely use this company again!

Elizabeth Susan B.

11/02/2022 12:00:00 SA

Quoted cost 7 times more than 2 other bidders, stated issues that are non existent, horrendous price for diagnostic testing. Taking advantage of folk's that know nothing about plumbing!

Tonya G.

04/01/2020 12:00:00 SA

WAY overpriced.

We recently bought a home and while in the process of renovating, we smelled gas. PG&E came out and determined that we have a gas leak, but couldn't tell us where. Rooter Hero sent out a technician to take a look.

The technician said we'd probably be best replacing the line, but when asked could not tell me an estimated cost without Greg, who would come out two days later. I was happy to hear that Greg could give us a cost and potentially do the work the same day. I did some googling and estimated the work would cost under $2k.

Greg came out on Monday and after looking at the situation also recommended we run a new line. I asked the cost and he quoted $7,500 - far more than I'd expected. When we pushed back on the cost, Greg became visibly irritated. He told me my research was obviously wrong because no one could do the work for significantly less. He asked why we'd told the earlier technician we wanted to do the work if we didn't. I was so perplexed, because isn't it completely reasonable to get a couple of estimates for work this expensive? Had the cost been near what I'd expected, I'd have certainly had them begin the work.

So I called another licensed plumbing contractor who came out the next day. He came to the same conclusion - that we would be best to run a new pipe. Cost? $1,850! That's a difference of over $5,000! A good reminder to always get more than one estimate for a major job.

Jaime Y.

10/10/2022 12:00:00 SA

Rooter Hero was quick to respond, and came to my home at 8pm after we had been trouble shooting all day. We knew we needed the Rooter...our human fed 100 foot snake just wasn't grabbing the culprit. The person who showed up was so nice, and after a few tries, the rooter pulled out the clog, and cleared the pathway. $49 fee to check, and was applied to the whopping $77 fix. I was grateful, the price was reasonable. I will use them again.

Rich H.

5/27/2021

The plumber they sent was AMAZING!!!!! Thorough, professional and EXCEEDINGLY helpful. Another yelp review mentioned the over priced quote compared to other companies. I have to concur and would have saved quite a bit of money with another company. I cant complain about the service as plumber was first rate...I can complain about their price as there must be some type of commission based compensation for the techs.