Rooney's Plumbing

I gotta give them a one star. Called and messaged no response. Sorry but don't do business with flakes or non responsive people's....

My neighbor referred this company to me. He later said it was a very big mistake. I'm a property manager and I was looking for a new plumber. I have many houses in Sacramento and the greater Sacramento area. I could say this was the worst company I've ever dealt with. The attendant that came to the property was an hour and a half late and did not show up with the equipment necessary to do the job ( even told them what was required). He was not wearing a face mask gloves or in a work vehicle with your work uniform on. None of this I really care about but their workmanship was so substandard that I was embarrassed for them. I will spread the word not to waste your money on this company. Hopefully no one else sells with this like I had to. I certainly will never use them again.

Rooney's Plumbing Company deserves the five star rating as the most amazing company I have dealt with for problems with my sewer line. Since it's a family owned business, the owner obviously considers his staff to be part of his extended family. I have dealt with Larry and Ryan for separate problems. Both of them were very professional, friendly and knowledgeable. Even the customer service coordinator, Ruthie was very helpful and considerate.
Larry came to my home to fix a botched job that was thrust upon me by another company which quoted me $30,000 dollars to fix a relatively minor problem. Fortunately, I was able to stop the job with the 3 day notice that the contract contained. Then, I was referred to Rooney's Plumbing Company by my neighbor and Larry arrived to help complete the project. My most recent experience was managed by Ryan. He arrived first thing in the morning and delivered professional service, along with his friendly and helpful attitude. I recommend this company over any other for the timely service they provide and the quality assurance and completion of the job in record time. To add to this assessment, their prices are very reasonable and they don't gouge you for unnecessary work.
They can be reached at:
916-456-7777. The company serves all of the greater Sacramento area and further regions. Thank goodness for the help provided by this team!!!

No shows!!  I called Rooney's to fix a leak in kitchen sink.  They said they would send someone within the hour and five hours later no response.  BYE!!!

I would never recommend this Company to anyone.  Their Technician lied to me, then over charged me.   I would never ever call this company again and warned my friends and family on facebook  about them.

I want to commend Kevin Rooney and his crew for doing a really good job with the trenchless pipe replacement of my 64 year old, crumbling orangeburg sewer line. They were pleasant and professional. They kept to the original quote that I was given and I was  informed of every step throughout the process, including the permits and county inspections. They also installed a clean-out which my older house did not have.
The clean-out will save me money in the future, because  in the past when I had called other plumbers for backup problems, the toilet had to be removed for snaking, then had to be re-set with the wax ring ( $$$$$). I would recommend this company for any of your plumbing needs and I will call them in the future if I need help!

I am really impressed by Rooney Plumbing. Mike was the plumber that worked on my problem. He was friendly, knowledgeable and professional. He went above and beyond for me  The office people were also wonderful. I would definitely use them again as well as recommend them to anyone who needs a plumber.
Lisa R.

Fantastic service !!!!
I've used these guys 20 times. Kevin and and his crew always get the job done for a very reasonable price.

Disregard all the negative reviews because I've used these guys for over 15 years.

I have to give Rooney's plumbing 5 stars because they answered the phone right away and was able to schedule a service call within an hour. You can imagine my anxiety after I dropped my rather large diamond earring down the bathroom sink. The access of the plumbing was difficult because it is was built behide the cabinets. Once Scott worked his way around the maze, the retrival of the earring was a piece of cake. Ahhhh...the joy was overwhelming! Cost was $125 and worth every penny for the prompt, professional and successful service. Scott was quirky but friendly and very reassuring, so the experience deserved every star. Thanks Rooney Plumbing!  I won't lose your number.

I am a professional so I expect professional behavior from a company.  I made an appointment for 1-3.  No one showed up!  I had to take a day off work to wait for them.  I can't keep taking off work to wait for professionals who don't show up!  Please don't lie to me!

Spot-On-Service For Your Residential Plumbing Needs

SITREP

I rent an apartment from Nielsen Properties (aka Nielsen) here in Midtown Sacramento and I guess it was just time for my kitchen sink to *crash* completely:

1.  The faucet started leaking, but not just drops, it was a consistent small flow of water that I had to mitigate by using strong rubber-bands to compress the lever as close to the faucet as possible to reduce the flow;

2.  And unfortunately, only HOT water was coming out of the faucet - there was no cold water (so I had to kind of inconveniently mitigate this for myself by constantly traveling to the bathroom sink for glasses of water OR to the bathroom tub if needing to fill up a pitcher with cold water; and then on top of all that,

3.  This is also when the garbage disposal decided to crap out.

THE SETUP

So I was having a winner-July-month!  I just knew in advance that I would need (want) to be home during any repair work that transpired and unfortunately, I was work-traveling for most of June and July during the week (and so when I was home on the weekends, I had to endure these plumbing-indignities).  

So these irritations no doubt took longer than necessary since I wouldn't be able to sync up my schedule with a plumber until I would be home more regularly, WHICH as it turned out happened to be this week and the rest of the summer.

NIELSEN & ROONEY PLUMBING

Thankfully, Nielsen has a relationship with Rooney Plumbing (aka Rooney) so as soon as I put in a work request to Nielsen, Rooney was already on the ball contacting me to set up an appointment the very next day.

And actually the owner's nephew, Dylan, ended up being my plumbing-guy to rescue me from my plumbing predicaments.

GREAT WORK

Dylan did the visit to see what he was up against.  He noted the faucet issues and said he would head out to Home Depot to get the replacement faucet which would take care of the leak.

But before he left, he did some magic hand stuff with the garbage disposal under the sink, found some debris, noted a disconnected electrical line (because when I flipped the switch, there was not even a sound to the motor coming on), clicked some reset buttons on the disposal unit and got the unit working before he even walked out the door!  [That would have been a much more expensive headache if he had had to replace the entire unit, but he didn't have to.]

Dylan came back an hour later with a new sink faucet (newer model of the one I had before) and set it up - and no leak!  I should also state at this point, Dylan called in a work notice that the was turning off the water to my entire building (8 units) so he could continue the faucet replacement.

This was also necessary because when looking at the cause of only the hot water coming through my faucet, he discovered a clogged cold water line that he had to fix (DE-clog) in order to get that working again.

After doing the particulars, he turned the water to the building back on, and *whooosh*, my sink was working again with both Hot AND Cold water.  

THE LOWDOWN

I couldn't be happier to have a working kitchen sink again in all of its faucets (and faucets ;) ), and I am grateful to Rooney Plumbing for making this happen.

This company representative, Dillion, came out to my mother's house and replaced her water heater and my mother was so appreciative of the excellent service she got. He totally cleaned up the garage area and was super sweet to my mother. Thank you so much.    Linda

On Wednesday, May 11th, a plumber by the name of  John McPherson came by to fix my tub/shower. He was on-time, friendly, and he fixed my plumbing issue. I loooove the company. They are responsive, punctual, friendly, and have fair prices.

I had Rooney's plumbing remove a shower stand and install a  tub in the the bathroom. He did a great job and I would use him again. The price was competitive and the job was done right.

The best! They took care of a huge plumbing problem a few years ago. I had an emergency this morning and they came out right away and fixed it! Highly recommend.

They showed up unprepared, and their quality of work was horrible. They lied to me and said the job did not need a perimt, and when I requested an inspection of the work, they had to re-do the job and STILL did not pass inspection the first couple times.

It's really discouraging to feel like you can't trust a licensed contractor.

Israel was fast and efficient. Reasonable price. My new go-to plumbers.

We had backed up drains we were unable to unclog. Called Rooney's plumbing and plumber John McPherson arrived promptly and was able to unclog the drains. John did excellent work and left the work area cleaner than he found it when all finished. Will use again.

We are very pleased with the work and pricing completed by Rooney's. Our house, where my father in law lives, has been having plumbing issues for years. It's an older house with orangeburg pipes so we knew it was getting close to replacement. Financially we did not have the funds to pay for a replacement. The plumbing collapsed and we had no choice but to get the pipes replaced. We had multiple quotes and they were all between $10-$12,000. We definitely could not afford that amount and did not know what to do. Rooney's came out and quoted us an affordable (much lower) quote. They were aware of our financial situation and offered us in house financing. They completed the job as quickly as possible and professionally. We would highly recommend Rooney's to anyone in need of affordable professional plumbing work.

Our water heater was leaking - I called Rooney's out of the Yellow Pages without checking them out first. They came right out, which was great. Informed us and our landlord that we needed a new water heater - ours was old, bottom leaking. Everyone concurred and they said they could do it right then. It took several hours to get the new water heater out here but the job finally began with a crew of 3, with a Larry P. in charge. The job seemed to go on forever. I finally asked if there was a hang-up and Larry informed me that a pipe had broken off inside the wall, that he only had 1 pipe wrench and was waiting for someone to bring him another wrench. We offered him the use of our pipe wrenches - he didn't respond.  (Why would a plumber arrive with a truck and 3 men and have only 1 wrench to do a job?) Finally, another truck with another plumber and more tools arrived. This work-then-wait pattern continued through-out the day. FINALLY the new water heater was in and Larry left. Just as he pulled away I discovered there was no water to one of the bathroom sinks. We tried to catch Larry and immediately called him 3 times - no answer, no response to our messages. We went thru the 4th of July holiday with 9 people in the house and no sink in one of the bathrooms. Following the holiday I called Rooney's again. Larry answered, acted like he'd never heard of us, and then reluctantly said he would try to fit us in at some point but that he had a full day - when I emphasized that this was their job, he said he was going to charge our landlord for having to come back out. He showed up late in the day, walked in, removed the screen from the bathroom faucet, cleaned out a bunch of rust that had been knocked loose from the job they did (older, rusty pipes) and told me this was not part of their service. (Even though this was a result of the work they did.) I said, If you knew what the problem was why didn't you just tell me on the phone and you would not have had to come out. No response. The entire time he was here Larry acted put upon, as if this job was our fault and we were imposing upon him. I have no idea why he took the job. Here we were offering the crew cold drinks, trying to be cooperative and hospitable, thanking them for working in the heat, and Larry behaved like a complete jerk. We also discovered after the job was finished that when they used our front hose to drain the old water heater they pinched the female connector on the end of hose into an oval shape, so it can't be used any longer - we'll have to cut the hose to replace the connector. We will not use Rooney's again and we do not recommend them. BTW, Chuck on the first crew was very pleasant and cheerful.

Charged me $190 to clear clogged sewer line during the day on a weekday.

The management company for my apartment hired this company to fix a busted P-Trap pipe on my up stairs shower that was leaking water onto the closet ceiling below. The plumber worked on the leak during the morning while I was at work. When I got home that evening I discovered the they had use my $200 cooking pots to catch water and left them dirty in my sink for me to wash. They also filled my recycling bin with the water damaged sheetrock and left it for me to take out. Not to mention after fixing/replacing the pipe it still had a slow leak which they had to come out the next day for, so they didn't even do the job right the first time.

I can't believe this company thought all of this was acceptable things to do. A bucket from Home Depot costs $5 and is lighter and holds more water than either of my cooking pots. A year supply of garbage bags cost $15. There's is no excuse for them to come out to a job unprepared outside of laziness.

Apparently this is the plumbing company Neilsen Property Management likes to use the most so if you happen to live in one of their apartment complexes you might want to make it clear on your service request that they do not have your permission to use your property to complete the job.

Very unprofessional company. Avoid using them if you can and if you can not, don't let them work on your plumbing unsupervised.

On a Sunday afternoon I noticed water coming out from under the wall into our spare bedroom.  The other side of the wall was our hall bathroom sink.  I called Rooney's Plumbing in a bit of a panic and the lady I spoke to on the phone was very responsive and assured me they would have someone out to me soon.  Juan arrived in less than an hour from when I first called.  He  was very nice and polite and explained what he saw and how he was going to fix it.   When it was finished he stayed for an extra 15 minutes with the water running to make sure everything was good and there weren't any other issues.  I appreciated him being extra careful to ensure there wasn't anything else going on.  I have always had great service with Rooney's Plumbing and recommend them to all my friends.

Amazing service.  We've had emergencies at work and they arrive fast and do a great job.   We've used many plumbers but now only use Rooney Plumbing.

This company was called out by our Property Management.  We had a TERRIBLE clog to where both toilets and shower were nonfunctional.  Chris was AMAZING!  Took every measure possible to address and fix the issue.  Very courteous, great communication, and went above and beyond when it came to making it so we were not inconvenienced and cleaned up after himself.  Thank you Chris!

In October 2009, on a Friday night, we noticed our old toilet in our old house was no longer flushing and filling properly. After tinkering with it a bit, we realized whatever the problem was, it was beyond our capabilities to repair it. Given that we have only one bathroom in our home, we knew we couldn't wait until Monday to address the issue. We made it through Friday night and set about locating a plumber Saturday. My husband located Rooney's Plumbing, who would be able to come out in just a few hours. We thought great.

The plumber who shows up informs we need a new toilet. No big surprise, as our current one was easily 20 years old and inefficient. We knew our labor costs would be $200-$300 as it would take some time to purchase the toilet, remove the old one, install the new one, etc. Plumber then returns with a $250 toilet, a Toto. When we began to ask him why the toilet is so expensive since we had a Home Depot ad with much cheaper toilets, we were given a whole song and dance about how great Toto is, how this toilet could flush 24 golf balls at once, and so on. After 15 minutes of arguing about the toilet, we finally acquiesced. We needed a toilet and wanted this guy out of our house. He was friendly but overly so, chatty when it wasn't needed, whistle-why-you-work which is a little much in a 1000 square foot home. $540 total later, we have a new toilet that works wonderfully, as it should for how much we paid.

But that's not the end of it. Two weeks ago, we noticed water collecting around the base our toilet, on one side. We sopped it up, tightened the floor screw down as it seemed loose and hoped we were done with it. A few days later, the water came back. Worried we had a faulty wax ring, and were accumulating water in our sub floor, we knew we had to call a plumber and so we called Rooney, figuring it's been just over a year and a half and after $540, this thing should still be working without problem. We called on Memorial Day (bad timing, yes, but we didn't want to extend the potential damage to our house any longer) as the amount of water continued to increase. We were told someone could come out between 1 pm and 4 pm and once again, we thought great!. Even if the labor was no longer covered, surely the product which we paid $250 for, had a warranty longer than 18 months.

The  plumber, Larry, arrived within the given time frame, came in, looked at the toilet and declared we needed a new one. As my husband asked him incredulously that we needed a new toilet and explained to him we bought this toilet less then a 2 years ago from one of his employees, suddenly we needed just a new tank. As my husband and I continued to ask why it was that the tank was cracked after such a short amount of time and why we paid $250 for something they would not stand behind, Anthony became increasingly defensive. At various times we heard that you should always ask the plumber what kind of toilet they have in their house. I've always used and stand behind Kohlers. (how this was relevant now, no clue), I'm incredibly busy today and have four more calls to go on and it's going to take me an hour to go get the new toilet (um, we called you to do just that...fix OUR toilet), and it just makes sense to buy a whole new toilet since the tank is going to cost just as much as a whole set (in response to why the $250 Toto we received from  his company was now broken, so not really an answer). I guess out of frustration, as my husband and I were not going to acquiesce this time around and get the shaft again, he offered to try to replace the plugs at the bottom of the tank where the leak occurred, which apparently was another preference we should have known to ask our plumber - do you use rubber or metal plugs on your toilet tanks at home? Ridiculous.

He finished in about 10 minutes, all the time talking about ALL the other jobs he had to do that day and how he stands by Kohler, which were irrelevant to us entirely. As my husband is writing the check for $125 for the 30 minutes he was at our house, he all but refuses to write down the actual work he's done on our invoice, insults my husband for wanting to know what work he's done and claims he's given us some great deal because his normal emergency rate would have been $250. For all the talking he did, he never offered an apology or any explanation as to why he first said our tank was cracked when it wasn't, why our fancy toilet tank would have been cracked or why he was unwilling to stand behind the work that one of his company completed in the near past. It was completely unprofessional, totally frustrating. Our toilet seems to be ok, for now, but if we have any future issues, we know we will absolutely no be using Rooney's Plumbing again for any reason whatsoever. For the same price, I'm sure you can secure a much more professional, pleasant company who will stand by their work.

I had John McPherson install some hardware for kitchen sink.  He was quick and got the job done.  Will call again for other jobs.

I can't believe that the *owner* talked to me this way, but on the phone he specifically said This is Kevin, the owner. The work was bad, and the comments were misogynist, sexist and threatening. Read on. I called because they apparently never changed out, or improperly installed, the wax ring when they installed my new toilet just 18 months ago. This week, my toilet started leaking urine. Easy fix, which they did yesterday, BUT they obviously screwed up the job in the first place, and now want to charge me $250. I thought this warranted a discussion. So, I called today to discuss the bill and having them come by to look at the wax ring (see photos of my new part) and explain themselves. First, Kevin accused me of paying for the work on the side so that Rooney wouldn't have to warranty it.  I was pretty offended that he accused me of trying to cheat and pushed back on this. He then admitted that he has the invoices that I paid to the company last year, so it WAS above the table and under their warranty. Having failed to weasel out that way, he then told me that he didn't like my tone, which I told him, as a woman I found very offensive (like a dog whistle about being nice or smiling more.)  I was very annoyed at this point, but I still offered to have him come look at the old wax ring and explain what happened. He responded that he can't today because today is his golf day. At this point, I tell him to just forget about coming here at all, since it interferes with his golf schedule, but, also I'm not paying for the repair to his shoddy work, since he can't be bothered to look into this. Then he actually yelled at me and said  this exactly: see you in small claims court b*tch!

Thank you so much to Manny! My mom is a senior citizen(I live with her) and she was very stressed at our facet situation. At first it would not stop dripping. They originally had another person come out(she forgot his name) and he fixed that portion. But a day or so after the sink was not running right. Just drip drip drip. Now we could see there was something blocking the water flow. The city just did construction on the plumbing. We are uncertain if that is where the debris came from. But Manny took everything a part and made sire everything was put back perfectly. No extra charge for that. Which I was really worried about. Because my mom barely scraps by as it is. I was very worried they'd gauge her and double charge her. And I wanted to leave a good review. So if people were on the fence if they should use you... do it! They are professional and respectable people. Who do not gauge their clients like some companies do. Thank you so much! We will be using you in the future. And I will tell my friends and family. Thank you!

Fairly happy with them, how would I know, they seemed to know what they were talking about.  Two issues:  my yard was left with a mound of dirt that I had to level, places where I stood my foot went down a foot because the dirt wasn't filled in fully around the pipe.  All the grass plugs they carefully set to the side and told me to water to keep alive were not replaced but buried in the dirt they refilled the hole in with.  

I take responsibility for my ignorance as to cost but then during a conversation they let it slip out that they 'up-sold' the job and shared the money with a plumber who passed my name on to them - to me it sounds like the dollars weren't based on the actual cost to do the job but on a number pulled out of a hat and given to a dumb lady.

Don't use this unprofessional company! !  We called on Friday at 5pm to report that our clean out that they just supposedly fixed the night before, was backed up again.  They said someone would call back within an hour..never happened. It is now Saturday morning, we have called twice, still no call back. They don't stand behind their work and have very poor, no , actually nonexistent customer service! !

I am so thankful for this team. I had a very bad plumbing emergency today and John came immediately this morning to work on it. John and Tom both were extremely kind and professional throughout it. I was having a bad day already and then the toilet began to leak. It just got worse. I cannot emphasize how thankful i am that John and Tom was able to come out and put so much hard work into the situation. They spend a lot of time and made sure everything was fixed before leaving. Definitely my superheroes today!  Highly recommend

Thank you to Kevin and his crew, started work same day as called in and finish replacing sewer pipe from house clean out to the county clean out using trenchless equipment.   Also thousand dollar cheaper than 2 other big plumbing companies.  Thanks again Guy's

This is the worst plumbing company I have ever encountered - and I spent over 30 years in residential construction and knew of many reliable, truthful plumbing companies.  We have only one bathroom and one toilet - none of fixtures would drain. They were informed of this.

They were called first at 11 am this morning - promised plumber by 3 PM today - the plumber called at 3:30, said he'd gotten stuck in traffic, but was on his way, wasn't too far away.

Later, we received a call from the office--that plumber had been called away on an emergency, but they were sending another plumber. We said fine.  A little after 5pm, the office called and said that the second plumber was stuck in traffic, so they were sending out  a THIRD plumber, who'd be here by 6pm.

Six pm came and no plumber, so we called the office, who promised the plumber would be here by 6:25.  We informed them that if they couldn't be here by 6:30 that we were cancelling and would call a reliable plumber
Then we were promised a plumber by 6:30 pm - NO PLUMBER. So we left.
We have to believe that this company only hires pathological liars or they have a great deal of trouble with the truth. No one likes to be lied to and this company managed to lie to us 4 times.
No  one needs the frustration of being lied to this many times - once is one too many time. They managed to lie to us from 11 am until 6:30 pm 7.5 hours.
Alice Thomas,JD