It's funny, today I saw Mattucci Plumbing's truck drive by, and I was reminded of my experience with them and R.J. Plumbing last year, and I said to myself, I need to share this on Yelp.
I bought my house last year and discovered the water heater's pilot light igniter was failing. If I was able to get the pilot to light, it would go out after half an hour. The heater was about 7 years old.
I first called Mattucci and they sent someone over. The guy stood there, looked at the heater from afar, and told me it was a piece of junk. Without even trying to diagnose the problem or to see what might be wrong, he was pushing me to buy a brand new heater from him at an outrageously inflated price. I showed him the door.
Then I called RJ Plumbing. John, the owner, came by and immediately I could tell I made the right decision. John tried his best to fix the issue. He took apart the igniter unit, cleaned out various things, and tried for about an hour to get it to work. And it looked like he finally did. I gladly paid him for his work and he left.
A couple of hours later, the pilot went out again. I called John up and he came by again. He tried to fix it again, but he figured the igniter was beyond saving. He helped me call the manufacturer for replacement parts, but between the cost of the replacement parts and the time it would take for the parts to arrive, I decided to just buy a new one from John.
He not only gave me a great deal on a brand new water heater (cheaper than if I were to buy it myself and lug it home from Home Depot), he applied the labor fees that I paid him earlier that day towards the installation! It was a gesture that was very much appreciated.
John installed my new water heater quickly and professionally, and it has been working great.
John is very knowledgeable, very friendly, stands by his work, and very honest. Thankfully I have not had any other plumbing issues since then, but if I ever do, I would not hesitate to call him up again. Highly recommended!
By the way, as I stepped outside my door the other day, I saw his truck drive by, and John waved hello. How very nice that he remembered me!