Description
Pristine Plumbing, Inc. has been a leader in providing pristine service to Irvine, CA, and the surrounding Orange County areas for more than a decade. Since our company started in 2008, we have been dedicated to providing for the plumbing needs of our community with honest, dependable services performed by licensed professionals! Whether it's a Drain Clog, Water Heater Repair, or installing a Water Filtration system, no job is too big to be completed with pristine service.
HISTORY
Established in 2008.
Richard Cadogan is the president of Pristine Plumbing, in Irvine. Richard was a plumber in his native country Trinidad before moving to the U.S. in 1998. He worked for a large plumbing company in new construction, where he moved from foreman to head of quality control before starting his own company in 2008. Richard is a member of the Plumbing Heating and Cooling Contractors of CA (PHCC) and a Licensed Green Plumber with Green Plumbers USA. He prides himself on being meticulous with his attention to detail and is regularly named 'favorite trade, by homeowners. Richard knows about living green because he grew up in the Caribbean. We appreciated our water service because you never knew when it would be turned off. I lived with rainwater holding tanks, turning water on and off for showering and teeth brushing. We didn't know how green we were, we just knew that water was a valuable resource. Richard encourages his clients to install the latest in water saving fixtures.
ABOUT BUSINESS OWNER
Richard C. is the president of Pristine Plumbing, which is based in Irvine. Richard was a plumber in his native country Trinidad and Tobago before moving to the U.S. in 1998. He then worked for a large plumbing company in new construction, where he moved from foreman to head of quality control before starting his own company in 2008. Richard is a member of the Plumbing Heating and Cooling Contractors of CA (PHCC) and a Licensed Green Plumber with Green Plumbers USA.
SERVICES
Emergency Services, Sink Repair, Drain Cleaning, Toilet Installation, Faucet Installation, Garbage Disposal Repair, Bathtub & Shower Installation, Pipe Installation, Water Filter Services, Garbage Disposal Installation, Tankless Water Heater Installation, Electric Water Heater Repair, Water Filtration System Repair, Reverse Osmosis System Repair, Gas Water Heater Installation, Hot Water Recirculation Pump Installat…, Point-of Entry System Installation, Reverse Osmosis System Installation, Sump Pump Installation, Water Conditioner Installation, Water Purification System Installation, Water Softener Installation, Septic Tank Services, Solar Water Heater Repair, Pipe Repair, Bathtub & Shower Repair, Water Heater Installation, Water Heater Repair, Faucet Repair, Leak Detection, Sink Installation, Drain Installation, Electric Water Heater Installation, Gas Line Services, Water Filtration System Installation, Tankless Water Heater Repair, Sewer Services, Water Conditioner Repair, Gas Water Heater Repair, Hot Water Recirculation Pump Repair, Point-of-Use System Installation, Routine Maintenance, Sump Pump Repair, Water Heater Leak Repair, Water Purification System Repair, Water Softener Repair, Solar Water Heater Installation, ,
Reviews
YiHao H.
11/06/2018 12:00:00 SA
Had a problem with my garbage disposal, but Ruben Hernandez was able to get it upgraded fast and clean.
They sent me the name and photo of the technician before he came. Ruben explained to me the problem with my garbage disposal and gave me a few options, with their pros and cons, to deal with it. I decided to replace for a better disposer, and ge got it installed in just an hour.
He entered my house with shoe cover, and took away all the trash as he leave. Really appreciate these small but meaningful things.
Had to call Pristine Plumbing on an emergency clog at a tenant's condo. This clog had happened before and a different plumbing service was called in to unclog it. That plumber found out that the clog was due to a quarter inch snake that broke off and was lodged in the main drain. I was told that the clog was likely to happen again if the snake was not removed. However, I was told that it would it would likely involve cutting into the wall and/or breaking into the concrete slab and cutting into the main pipe. Yikes!
A month later, sure enough, the clog occurred. This time I decided to call Pristine Plumbing and described the history of this clog. Jim was very courteous and professional to work with. He thought it'd be best to use the camera to assess the situation. He was at the tenant's condo within the hour.
By the time I showed up to the condo 40 minutes later, Jim had unclog the drain and fished out the broken snake. No cutting into walls, no jackhammering the floors, just some MacGyver-ing. I couldn't be more thankful!
He even cleaned and sanitized the area. Talk about full service!
I must admit, I was initially shocked at the cost of the camera. But at the end, it's a lot cheaper than breaking through the walls and floors.
(Picture of the broken snake attached)
These guys know how things work.... Don't just 'replace' but take the time to figure out what's happening, why there's a problem. So, with creative dis-assembly, cleaning, re-assembly & testing; voila! Problem solved, a 'discontinued' part is now made new & working. Appreciate tech Tyler & Pristine Plumbing service.
Oliver L.
08/02/2021 12:00:00 SA
The plumber who came was nice. But we needed the service at 6am, when we called, but although they promised soon, they came at 1pm-- 7 hours later. The whole 24/7 deal is a sham, as they apparently don't make their day's schedule until early morning, and I'm guessing their expensive fee for coming is for that 24/7 reason. They literally just had to take off the sink pipe, and we were charged $200 for it. If I had known their service was gonna be so expensive, slow and average, I would've just had it usual handyman come take a look. Overall a rather terrible experience-- if you need late night plumbing needs, I would recommend another service.
Had a problem with my water heater. The technician didn't even want to open the box to diagnose the problem, and tried to sell me an over priced replacement (%30 higher than the next quote I got) for almost $6k.
I found a competent service and they fixed it in 10 minutes for less than $100. Night and day difference.
Milo S.
11/10/2020 12:00:00 SA
Thank you so much Pristine Plumbing! Scheduling was fast and easy. Our technician, Cameron, was prompt and professional. He came prepared with the proper PPE (mask, booties, etc.). Our guest bathroom had a leak that needed to be fixed for awhile. Cameron explained what needed to be done and worked with us. He was so quick and did a wonderful job. Clean up was great. Highly recommend Pristine Plumbing.
Great service. Was on time and was very professional and even asked if anything else needed to be addressed during his visit.
As always, Pristine was great. They are reliable, friendly, professional and very tidy when doing the work. Ben was super nice and fixed the issue quickly. Are they the cheapest option? Nope. However, if you're a believer in you get what you pay for, then you'll appreciate Pristine.
J W.
05/09/2023 12:00:00 SA
Water was going out of toilet and into shower. Called Pristine Plumbing because of the great service before. This time was just as great. The plumbing team was very knowledgeable and knew exactly what to do. In a few hours we had our plumbing problem fixed and a new toilet as well. Their plumbers were polite, courteous, and very respectful. As far as I'm concerned, Pristine Plumbers are the best!
Scott A.
05/06/2021 12:00:00 SA
Jim was great! I had a slab leak. He was very professional, and walked me through exactly what the problem was and answered all my questions thoroughly. I would highly recommend Jim and Pristine Plumbing to others!
Alix Z.
08/12/2021 12:00:00 SA
I'm being real nice by giving 4 stars - long story short I needed a dishwasher installation- install only - no haul away and everything is there and ready to put in... $550 to install ... the cost of the dishwasher ...
So really my gripe isn't with the pricing - but the fact that they can't give you a ballpark figure over the phone and they have to schedule to send someone out. Sales tactic I get it- im cool with it - just kind of a waste of time on my end . Of course I didn't utilize their service
Wendi O.
12/03/2020 12:00:00 SA
Our garbage disposal had something stuck in it so we contacted Pristine after seeing great reviews. The office was very professional and able to get someone out to us the next morning. The person sent was professional and wearing a mask and booties. He was able to get the object out in less than 5 minutes and gave me several tips on how to keep our sinks running smoothly. That alone was worth the cost. Will definitely call them again if we need a plumber.
Once again, Pristine Plumbing has come to my rescue!! Over the years, I have called upon Pristine Plumbing to repair a major leak and several other smaller plumbing jobs. They have always been readily available and done excellent work! This time it was a major water leak from the upstairs bathroom that came down through the ceiling into the dining room. They did an outstanding job with repairing the leak and were helpful with keeping the cost down.
Their excellent service begins with Denise and Natalie. They are always available to answer phone calls and get in touch with someone who can address the issue. I have worked with Dwaine many times and he coordinated with Andy who was the main technician this time. Andy was great and so were his assistants, Simon and Leon.
I highly recommend this plumbing company for excellent work and customer service.
Thank you.
Longtime Customer,
Cynthia Wile
Sincere, Considerate, and Professional are characteristics of the Pristine Plumbing team I have experienced and reasons I recommend their service to anyone requiring plumbing solutions.
I discovered Pristine Plumbing on Yelp by their high rating + positive feedbacks back in November 2017. We were experiencing an issue with our toilet on the third floor and I'm glad the Pristine Plumbing team sent us Jim to resolve our plumbing distress. Jim's work ethics and manners was a remarkable experience I did not expect to experience. Jim promptly completed the job and took his time to communicate the technical issue as well as shared insights on the plumbing issues at hand so that I may be aware of how to be responsible for my home's plumbing/maintenance. I have a nature to pick at people's brains and it was very nice to have had someone willing to share knowledge as well as completing the job properly.
In May 2018, I had the opportunity to call Pristine Plumbing for another plumbing issue experienced at a property our real-estate team manages. This time Sergio arrived to resolve a kitchen sink replacement. Sergio was earnest and professional as expected of the Pristine Plumbing Team. The new replacement was completed swiftly and the tenants have been enjoying the new replacement very much.
I feel very thankful and at ease with Pristine Plumbing's quality of work/service + look forward to contacting them for any future plumbing challenges. Thank you!
I had emergency repair and Pristine Plumbing were very fast in coming to my home. The technician was very professional making sure the issue was diagnosed. I had an issue with the pricing Pristine Plumbing. The customer service rep was very professional and patient. The rep also very swiftly resolved the issue. I would very gladly use them again because they are very fair and professional in getting the job done.
Terry H.
09/12/2013 12:00:00 SA
So I think Richard is tricky. The first 2 times we used them, they were great! They did a great job and the prices were reasonable. I think they do that to gain your trust.
Then on the 3rd job, I had a small fix. I called them back and Richard quoted me $175. He said that was the best price. It didn't sound right to me for such a small job. I called around and 2 other companies quoted me $75 and $85 dollars for the same job.
Needless to say, I went with a different company. Use caution when using them, I think once they think they earned your trust, then they try to gouge you!
Tatiana F.
03/08/2019 12:00:00 SA
Rey Torres was super helpful this past Monday, when my girlfriend attempted to do the dishes but our sink wasn't draining the water- which caused a small spill/flood.
We all then learned it was the night before a dinner that clogged up the drain I was mortified when he removed the drain and the bow tie pasta was all jammed up in there, not to mention the smell that came from it but he kept it together lol.
He was very knowledgeable and provided us with tips to keep our sink healthy. Customer service is A1! Definitely recommend! Thank you!
We were pleased with Eddie and his partner's work on our toilet and water valve installation. Eddie was friendly and knowledgable. We highly recommend them!
I called Prestine's Plumbing on a Sunday night, past 9pm and not to mention it was also Labor Day weekend. I wasn't sure if anyone would pick up much less come over to help me. Thankfully, Richard took my call and came over within the hour. He also didn't charge me the ridiculous triple rate some other company quoted me for b/c of the long weekend and he was also very reasonably priced. Anyways, Richard was able to fix my clogged sink and he also gave me a discount ($20 off) for finding him on Yelp. So, if anyone calls him, make sure to mention Yelp! He was great and he really took his time to figure out he problem and even took the camera out to show me what was going on. I would definitely use him again for any future plumbing issues.
Maryam L.
09/10/2015 12:00:00 SA
I had a slab leak and freaked out. I was looking for a plumber so I came to yelp and saw all the great reviews on here. I admit, I was a bit skeptical about all the great reviews but decided to take go ahead and give them a call. They located my slab leak and fixed everything by the time I got home from work. Everything was cleaned up just how I left it in the morning. The service was amazing and I have to say these guys know what they are doing. Jim Foley was very reassuring and updated me throughout the day and called me on the weekend to see how everything was going. Yeah it was a little bit more than what I expected to pay but one thing you dont want to get cheap on, is plumbing. Excellent service Jim provided was worth every penny. Stress free experience.
The only reason I took one star away is because they arrived 40 minutes late. Otherwise would highly recommend.
RB did a great job. Good communicator on what was going on. He actually found and fixed a problem that wasn't part of the call.
Nozomi O.
05/11/2023 12:00:00 SA
This is 2nd time that I used this company. First time was one of the shower pipe got cracked but no one couldn't figure what it going on but this company's technician found it and fix it right away. This time I needed one toilet reattach and fix another toilet. Always clear what needs to be done and give me the options to chose from. Technicians were very professional and finish up well.
We had a great experience with Pristine plumbing! Our technician was Ilai , Who did a fabulous job installed the Aquasana whole house filter system. He was a perfectionist, he went above and beyond to make the installation not only working well and looking great. He took pride in his work, he stayed until 8 PM to complete the project with a smile on his face , pleasant, courteous young man!
I highly recommend this company and will use them again for any plumbing services in the future
We had a leak in our kitchen sink and Rob came to our rescue!! He was very professional and knowledgeable!! We definitely recommend this company and will use them again!
Terri G.
12/12/2022 12:00:00 SA
I'm definitely not a handyman and Pristine speaks chick
All I needed was a new shower head installed, and Camron gave me more than a fair price. Much appreciated during these hard times.
llai from Pristine Plumbing came out to our house almost immediately on a holiday to help identify a leak. He came in with a great attitude and was very knowledgeable on everything plumbing.
Several days later after demo has begun, he came out again to perform repairs. He was quick to identify the the problem and did an amazing job repairing it. He went above and beyond to make sure that we were satisfied with his work and did not leave until the leak was fixed and we had water again... all the way until 10pm! If you need a plumbing job, he's the man to call!
Wow, the reviews on here seemed like they were too good to be true, but they were spot on. Thanks again, yelpers, for helping us blindingly pick another contractor!
We had a burst pipe with a pretty serious leak, causing the water main to have to be shut off. I called 2 other plumbers before I got to Richard. One didn't pick up the phone and the other turned me away, and said they were already booked for the day, and didn't want to work overtime. Richard was busy on a job, but not too busy to pick up my call! He sent Dwayne within 25 mins, who upon arrival gave me a quick rundown of the problem, explained my options and estimates, and after I gave him the go ahead, he fixed the problem within the hour. I went from sheer panic, to resolve within 1.5 hrs. I'm impressed! Both Richard and Dwayne were both courteous/professional over the phone, worked quickly and efficiently, answered all my questions and were very reasonably priced, especially for a Saturday late afternoon emergency!
We would absolutely call Pristine Plumbing again in a pinch, and now I know, even in off hours or weekends, these guys are here to help.
Very helpful and efficient in scheduling a timely same day service call. Rob was very thorough, and also careful to not cause damage or dirt, germs, to the home. He fixed the problem and took the time to give good advice on how to avoid future problems with the other sinks and drains throughout the house.
Pristine replaced the disposal in my sink. Sergio did a fine job for me. He wore covers on his shoes so as to not make any mess in my condo. He explained everything to me, gave me options and performed the repair carefully.
Jiayin M.
08/12/2015 12:00:00 SA
It has been a pleasant experience working with Dwain. Started with a broken water pressure regulator needs to be replaced. I found Pristine Plumbing on yelp. A realtor friend's high recommendation led me to the decision to go with Pristine. Dwain is very soft spoken and patient. He saved me money by using a model that requires less labor. It works for older plumbings just fine.
After the good experience, I decided to go with the tankless water heater to replace the 9 year old water heater tank. Dwain and his co-worker did a clean job within 6 hours. The unit sits solid on the plywood panel on several 2x4s. To make the unit looks good on the wall, they went to Home Depot to get a larger piece of plywood instead of the one came with the purchase. Installation is code complied. They fixed a minor problem on the faucet in my garage without even bothering to tell me. I noticed it after came home. I highly recommend Dwain when you need work done by Pristine Plumbing.
I was cleaning my toilet and flushed it to rinse it, and the sponge that I was using went down the drain. I was concerned that I might clog the drain, so I called Pristine Plumbing and quickly received a text from Rob Parsons that he was on the way. Rob was professional and kind. He tested the flush and told me that he didn't think there was any need to pull the toilet. He gave me suggestions on how to make sure the drain would clear and gave me a hugely discounted price. I was very satisfied with the service and would definitely use Pristine Plumbing again. It's always difficult to find honest services these days, but the people at Pristine Plumbing are people you can trust.
Heike H.
09/05/2013 12:00:00 SA
Very professional and courteous company. We had a leaking garbage disposal and a clogged sink drain. After calling multiple plumbers and leaving messages Richard was the only person to call me back personally within 5 minutes. Even though it was late in the afternoon he said he could send Steve out. Steve quickly diagnosed the problem and got to work. Within an 1.5 hours he had the drain snaked and the new garbage disposal replaced. Impressive!! I highly recommend Pristine Plumbing for all your plumbing needs.
Responsive and punctual. Workmanship was great and cleaned up after all the work was completed. I highly recommend them!
Michael S.
09/03/2016 12:00:00 SA
My wife and I want to provide an outstanding review of Pristine Plumbing. We had a problem with our disposal and the company dispatched Jim Foley to our home. He was extremely competent, but also punctual and courteous. Jim wore booties to keep our floors clean, he helped us understand the problem and recommended several options. He was great to come on a Saturday, and we really appreciate his being able to solve our plumbing problems, both with our disposal and another issue we had with the plumbing in our shower. We highly recommend Pristine Plumbing, and if you're fortunate, you'll get the exceptional service of master plumber Jim Foley.
M. M.
04/03/2023 12:00:00 SA
Fast & friendly service by technician, Shane, who was able to install a new garbage disposal & figure out that the cause of some water leaking under my kitchen sink was because the caulking around my sink was cracking. Shane re-caulked it & all was good.
I had the wonderful opportunity to meet and work with Jim Foley at Pristine Plumbing. The scope of work I needed done was an outdoor drain inspection and recommendation of work needed to be done to have a storm drain line out to the curb and to install additional storm drain lines to move water away from my property.
Jim arrived on time, I quickly gave him my situation and what I needed to have done to the storm drains outside of the house and requested a quote for the scope of work that needed to be done.
Jim help us think outside of the box, instead of installing new drain lines and cutting through the cement driveway, he recommended another way to drain the water out and a more cost effective way. In both instances he was putting the homeowner/client first, it's rare to find this type of service.
In short, I requested for camera drain line inspection, rooter the drains due to tree roots to find the end of the storm drain. Jim left the workplace clean, gave us a detailed quote of the work that needed to be done. I would be definitely be calling him again if any plumbing trouble arise again.
I called him later that evening to get a another recommendation he suggested to put in a sleeve around the storm drain to prevent the root intrusion. He wasn't able to write it up on paper but stated that he will get that to me first thing on Monday...Guess what...it showed up in my email on Monday. I forgot to respond, and Jim did a follow up phone call on Wednesday! Awesomeness!
Leila A.
02/10/2020 12:00:00 SA
Highly recommended pristine plumbing specially their technician Ruben. Pristine has an excellent system of communicating with their clients, they are extremely nice and helpful especially with my situation which was unique. I will never forget how helpful they were...
and about (Dwain), a very nice manager, which I got a chance to meet him. It was a pleasure meeting you (Dwain). NEVER FORGET HOW NICE YOU WERE.
I had the pleasure of having Jim Foley from Pristine Plumbing come to my home to repair two sinks. He was very friendly and professional and he took great pride in his work. Here's what I liked in a nutshell:
- Pristine Plumbing was very responsive. I submitted an inquiry through their website and got a response the same day. Moreover, I had contacted several plumbers that day and they were the first to respond
- Jim showed up on time for my appointment (a rarity for repairmen and technicians). He also wore foot covers to keep the floors from getting dirty
- Jim analyzed the problem and explained everything to me. I like that he kept me informed so I understood what the damage was and what repairs would be needed. He made me feel like an informed customer and I'm better for it
- After the work was done, Jim encouraged me to inspect the work, ask questions, and left his business card in case any other issues arose. I like that he stood by the quality of his work and didn't try to gloss over things like some repairmen do
- Jim was a super friendly guy. He was extremely professional, but also the type of guy you could see yourself tossing back a cold one with
I would wholeheartedly recommend this service to anyone looking for quality plumbers who get the job done right and without any hassle.
David L.
02/06/2023 12:00:00 SA
Update - not only did Andy do an awesome job fixing our gas leak, but what really sets Andy apart is his commitment to his work. He came back after the initial repair to check that everything was functioning properly and to replace faulty lines, all without any additional cost to me. He was concerned with making sure the job was done right and that my family and I were safe.
I highly recommend Andy from Peistin Plumbing to anyone in need of plumbing services. He is reliable, trustworthy, and truly cares about his customers. Thank you, Andy, for your exceptional work and for going above and beyond!
Great customer service, very clean job, they wore shoe covers not to dirty my whole house while working. Came on time, priced very reasonable to quote that they offered. Fix my shower issue with ease. Will definitely recommend them and use them again in the future.
What an awesome company! I called them at 3pm and Mario came at 3:45pm. They texted me to confirm the appointment and also notified me when the technician was on the way. I really love how well they communicated with the customers.
Mario came with a mask, gloves and booties. He was very polite, professional and knows what to look for. I thought I had a leak in my kitchen sink drain as my cabinet underneath the sink was flooded with water. It literally took him 2 minutes to figure out where was the problem and fixed it immediately! Thank you so much Mario!!!
This is a great company to use for all your plumbing needs! The operation runs well and they have great technician like Mario.
I recently had Richard and Dwayne from Pristine come over to install a number of plumbing fixtures and faucets in my house. I must say, never have I seen such dedication to a customer from any other plumber. They used such precision when installing my fixtures and they tested them over and over to make sure everything was installed perfectly. They also taught me a lot about different precautions and tips on how to keep my products in the best shape possible. I truly believe that their main purpose is to ensure customer satisfaction/happiness.
Their price was definitely reasonable and fair, no complaints there. I highly recommend Pristine Plumbing to anyone who needs service/installations. Thank you!
Rob Parsons is very knowledgeable and did a great job. He gave me many tips on how to maintain our new faucet. He went over and beyond my expectations as customer service also
Quick to respond and technician arrived earlier then promised. Jacob was presentable and professional. He was able to give me a quick estimate and was able to install the garbage disposal quickly and did an excellent job
I found after the plumbing job was complete and water restoration done (by a different company) that my dryer had a dent in it. I contacted both companies but Tyler was quick to offer a helping hand, no hassle, came back and helped repair the dent. I appreciate that he went the extra mile even though it's possible jt wasn't his fault.
Richard from pristine plumbing did a excellent job repairing a slab leak that sprung up over Labor Day weekend. Thank you
Mark B.
10/05/2022 12:00:00 SA
Very good customer service experience. Technician was excellent and was very capable of understanding the work and suggesting alternative solutions. Highly recommend.
Angelica G.
12/02/2021 12:00:00 SA
Young guys but they replaced a badly installed electric water heater in our home. Respectful professional and did a fabulous job.
Steve C.
09/11/2023 12:00:00 SA
Cameron is great. Very patient and careful. Measured everything again and again before cutting.
Joe arrived quickly and was very knowledgeable! Fixed the problem fast! Best plumber I've ever had! All five stars go to Joe!
Cameron White and his team (Johnathon Kreutinger and Zachary Brodie) did a fantastic job installing a soft water system at our home. They were professional, friendly, neat, and very knowledgeable concerning the job they were tasked with. Cameron ensured that we were aware of the what the job entailed and kept us apprised of the progress until the job was completed. They were thorough and made sure the area was clean prior to leaving. We couldn't be happier!
Great service all around, from the receptionist who was professional and polite to the technician Steve who came in around an hour the same day I called for an appointment. Would recommend Pristine plumbing to family and friends.
I no longer had hot water, so I decided to ask for quotes. When I called Pristine Plumbing, the receptionist told me they can send someone out free of charge for an estimate later same day. I agreed.
When Rey arrived, he was professional, gloves, mask. He gave me 3 options, all very pricey just to relight the pilot light. When I was undecided and mentioned I'd look around elsewhere, he proceeded to tell me that it will cost $189 just to be out there.
This company lied to me about providing a free quote. In times during a pandemic, money is hard to come by. This company lied to to my face and over the phone. Rip off. Would never use them again.
Ruben just helped me with a couple of issues today and I was very impressed with him. I've used Pristine Plumbing a number of times for the last five years and I can't recommend them enough! Rubin and the other plumbers are very personable, professional and do good quality work. Every time I've used them they've done a good job explaining the different options to fix the problem and costs of each. They don't apply pressure to go through with the most expensive option, it's always up to you what you want to do. But you're educated as to the costs & benefits of each choice. I've always felt I can trust them and I will definitely be using them again in the future.
Yelena T.
07/01/2017 12:00:00 SA
It is my pleasure to recommend Pristine Plumbing company. My garbage disposal got broken, and I had no idea who to call. I found Pristine Plumbing over the Internet and gave them a call on Sat. morning last week. Nobody picked up the phone at first, so I left a voice message. A lady called me back right away (maybe within 5 mins or so). She scheduled an appointment with one of their technician for Sat the following week. The technician (his name is Steve) called me early morning to confirm the time, and came at noon sharp. He offered two choices: either to repair an old disposal or get a new one. He was very professional. Since any garbage disposals on average last for 2.5 years, I thought that it was the time to get a new one. He had an exact model in his truck and replaced my old garbage disposal with the new one. Then he checked for any water leaks. All together took about 30 mins. I have had the best experience with Pristine Plumbing. I'll certainly give them a call again if anything happens. Thank you very much!
We had a great experience with Pristine Plumbing. We had a leak in the valve leading to the washing machine. We called and someone was out within 2 hours. Jim Foley was the plumber who was sent. He was knowledgeable and skilled. He offered solutions to fix the problem quickly. He was very personable. I will happily use Pristine again. Thank you Jim!
These guys are very professional and communicative! Gilbert Rios came out for a slab leak and was able to expertly diagnose the issue right away. I will defiantly be using them again. It's nice to know you're in good hands.
Tony J.
02/04/2021 12:00:00 SA
Been using Prestine Plumbing for several years now and they are always on time, polite, fairly priced and honest. Today Eddie came to the house and took care of everything inside of 30 minutes and professionally done. Cannot recommend this company more.
I could not be happier with the professionalism, quality of work, and politeness of the service man that came to provide a quote and eventually complete the job. Chris came out to provide the quote and he was very easy to communicate with. I was impressed with his knowledge and appreciated he provided 3 different options on how to fix my problem. I had additional questions the same day Chris came out, but in the evening. I text Chris around 9pm and he promptly replied and thoroughly answered my questions. I hired Chris from Pristine Plumbing to complete the job. He showed up with another co-worker named Will and he was just as professional and friendly. If all the employees are like Chris and Will then it is easy to see why Pristine Plumbing has 300+ positive reviews. After he completed the job they connected all of my appliances, cleaned up, and went over everything they did. I could not be happier with my experience and look forward to recommending Pristine Plumbing to my friends and family. Thank you Chris and Will!!!
We had a great experience with Pristine Plumbing. Their service was top notch and the pricing was reasonable. I had called several other plumbing companies and gotten the run around. Anthony was the tech that came out to our house, he was very pleasant. There were several items to follow up on and I thought I was going to have to do the leg work but Anthony was really on top of it. I will definitely use them again and recommend their service to others.
Shawn V.
04/11/2014 12:00:00 SA
Reasonable prices, professional air, clean, courteous, and effective. This company was recommended to me by a friend, and I wasn't disappointed. Highly recommended.
Rey Torres technician came and was very professional
And connected my appliances and replaced my shower heads. He was knowledgeable and explained the situation thoroughly.
I am definitely calling back
Pristine Plumbing was fast and efficient! Rey Torres provided top notch service! He is so professional and friendly! The best service call we have ever experienced! He came prepared with PPE and used them the entire service call. Rey was very knowledgeable and provided us with complimentary water pressure and water quality test. And thank goodness he did because we had no idea our water pressure was almost double the recommended pressure. We needed to replace the pressure regulator. Rey educated us on our plumbing system as well. I highly recommend this company, more specifically, I recommend Rey Torres!
I just wanted to give a shout out to Pristine Plumbing. I was very pleased with the work Cameron did. He was on time and super friendly. I could tell right away that he had many years of experience and didn't waste anytime fixing the problem. He also left the area spotless when he was finished. I would highly recommend Cameron if you are looking for a plumber.
Kristen C.
06/01/2020 12:00:00 SA
Steve, Gilbert, and Jacob replaced my water heater today. They were awesome! Professional, on time, knowledgeable, and helpful. Gilbert also fixed my toilet a few weeks ago. I'll definitely be using them.
I needed service for a relatively small issue with a bathroom toilet. I was able to schedule a same day appointment on line. I received great communication about timing of the technician. When Rob arrived he was friendly and professional. Gave me options for the repair and before he left, did a visual inspection of the other bathrooms, kitchen sink & water heater. Very honest and clearly takes pride in his work.
Pristine plumbing to the rescue again! Had a water heater that wa sealing gas and ilai from pristine plumbing came through to replace in a quickness! Now we are all set!
A Ten! Unbelievable!
They are a remarkable plumbing service. I have never had anyone that good and also that reputable and honest. we had a small problem on the job and they paid for everything. I could cry! if you're looking for a plumber don't look any further Prestine is it! They stand behind their work! You don't find that in these times! Hooray and a double 10 for Prestine plumbing! JV
Had a plumbing emergency this morning so I turned to Yelp for a good plumber! found Pristine and am so happy I did. I called just after 7am and left a frantic message, received a call back from Richard within 30 minutes! They were able to send someone over right away. Steve was AMAZING and just left after coming to fix a clog in our main line (shower, toilets and sinks not draining downstairs...it was pretty horrifying). He was the epitome of professional, very nice, and even stuck around to help with a few other issues we had (resetting/sealing the toilet, replacing toilet ring thingies so they don't randomly run in the middle of the night). Since this was a bit of an emergency for me, I didn't shop around or ask for other quotes, so I'm not sure if pricing is low/average/high. I felt I got a good value for the amount of work that went in, and this was an extremely painless experience, something I value and am more than willing to pay for.
I will be using them for any and all plumbing issues we have in the future and recommend them to anyone looking for fast, professional, and friendly service. Amazing!
Wolf S.
06/06/2013 12:00:00 SA
First off, I have my own business and I do care about yelp ratings a lot, so this was not a decision I took lightly, and I tried to resolve the problem with Pristine Plumbing first at no avail, so I came back here...
My mom had a slow leak at the water meter in her front yard, so based on good past experience I had with Pristine Plumbing, I recommended them to her as well. I called them and spoke with a lady who said that they would be calling me back. Well I didn't get a call back to I called again (no big deal) and she apologized and said that this time they would call me for sure and they did. They send a guy to my mom's house. A trap pipe under her bathroom sink had became dislodged so I told her to ask the plumber to fix it as well while there...
So the plumber showed up on time around noon and got to work for an hour or two, then left and returned later in the afternoon to make sure all the connections were sealed and ok. And the bill for the work: $650 which included $125 for the sink!!
I was a bit surprised for the large bill, so I called them and left a message. Richard called me and asked me to go and check out the job and run it by a few other plumbers, and that's what I did and 2 other plumbers told me unanimously that this was a $350-$450 job at most. The leak was slow and it was exposed and required no diagnostics, and all needed to fix it was to remove 1-2 feet of the dirt in the front yard, and the pipe under the sink was again a simple job and the guy was already there for another job so there was no point in charging $125 fee just for that... I called again and this time spoke with Duane. I explained the situation to him and asked him to ask Richard to call me back to further discuss this, but I never heard back from them. So I went ahead and wrote a $200 check and gave it to my mom, telling her that the plumber had made a mistake and had sent me a refund check and closed the case.
So here is my take: If you are faced with a plumbing emergency then go ahead and use these guys, but be ready to pay more that you should. If on the other hand you are in no rush or you are faced with a simpler problem, look elsewhere unless you want to pay a lot higher than you should. It's your call!
Rob was our plumber and technician who came out for a ceiling water leak and was very helpful. He was knowledgeable, knew what to do, helped us understand all the different scenarios and went out of his way to acknowledge I have a 9 month old and was very aware of mask wearing, noise and that really goes a long way. I will be using these guys in the future.
I had a water leak in my ceiling next to the kitchen that I discovered on a Saturday morning. I called Pristine Plumbing for help and they showed up within an hour! I worked with Paco who was very professional and informative and thorough.
He capped the leak until my disaster company finished drying out the mess and promptly came back to finish the leak repair. He was also fair with me on the cost of the repair. I would definitely call them again! Great job Paco!!
Couple of positives using this company.
First, call center and scheduler are spot on; polite phone mannerisms and continuous update on tech arrival.
Second, the technicians arrived in crisp, professional uniforms, were engaging and started work straight away. The value of the service was fair market rate; we recv'ed good value for services rendered.
Tks/cheers
Bill
Definitely recommend. Had a pipe leak late Friday afternoon. Pristine Plumbing took my call and had someone over very shortly. Andy was very friendly and professional. He clearly explained the work involved. He also pointed out other plumbing issues and maintenance items to consider in the future. Based on my experience will certainly use again.
Jim Foley is a perfectionist and did a wonderful job! I couldn't be happier!
Two more 5 star experiences of using Pristine Plumbing...
July 2019
Our rental property needed some plumbing works after the refrigerator valve leaked. Call Pristine plumbing and Anthony came. Anthony was awesome!! Anthony replaced the refrigerator valve and found that washing machine cold/hot water valves need to be replaced as well. Anthony also found that the water main is not working properly and is exposed to high pressure from city water main which is damaging the old water main. He recommended it be replaced as well. A few days later, Anthony came again and replaced everything. Anthony's work is meticulous and just fabulous. Anthony is very responsive to and friendly. We would hire Pristine Plumbing and Anthony again the next time we have any plumbing problems.
August 2019
We got Pristine to replace the very old water heater at the rental property. Pristine's price is super competitive so we contracted them. Rueben came and did a great job. The work was detailed and professional. Pristine also cleaned up everything too. Rueben is very accessible and friendly. The new water heater is doing great now! If our primary residence needs a new water heater, we would call Pristine and Rueben first!!
They did a great job tracking down the cause of a clogged main line that used to need to be cleared every 6 months because other plumbers could not find exactly where the problem was taking place.
Without question the best experience we've had with a plumbing company. Pristine came out the same day we noticed water leaking from our ceiling. Rey Torres was extremely professional and knowledgable. He completed a full assessment and quickly located the source of the leak. He kept us updated every step of the way and rectified the issue quickly and efficiently. Within an hour of Rey leaving, I had called to recommend him to my sister-in-law who needs a plumber as well. If you require a plumber who is competent, knowledgable and cares about their customers, look no further.
Kitchen faucet started leaking, called Pristine Plumbing and had technician Cameron arrive within two hours.
Cameron was fantastic and knowledgeable, diagnosed the issue quickly and installed a new faucet within an hour. Would trust Cameron for all my plumbing needs in the future.
Their service is expensive, but you get what you pay for and I'm confident that there won't be an issues with the work.
Trying to replace my fill valve on the toilet and all of a sudden the pipe to the water shutoff broke and starting leaking. Called the owner Richard and he said that he would send over Dwain. Dwain came by with his tools and shoe covers and fixed the problem. He took the time to explain what happened and cleaned up after he was done. Everything works flawlessly now. Really cool dude and very humble. Checked his card after he left and realized he was the president. Didn't even tell me. They also quoted me but ended up doing more work than they planned but he didn't charge me extra. These guys are all about customer care.
Stay away from this company. My water heater started leaking, they came out and quoted me $2,400 to replace a 40-gallon tank. Luckily I shopped around and was able to replace with the same brand, Pristine Plumbing offered, and with even a bigger tank, 50-gallons, for $1,399 out the door. It's sad that in this day and age where consumers have a lot of power that companies like this can take advantage of consumers.
P.S. Just to respond to the business message below, I went through a licensed, insured and bonded company. As a matter of fact, even Swift Water Heater quoted me $1,450 but referred me to Pristine Plumbing as they couldn't come out in time!!!
Called Pristine Plumbing last night when my downstairs toilet overflowed and semi flooded my downstairs. Pristine is open 24 hours so someone answered the phone right away, and made an appointment to have a plumber come out the following morning at 9 AM.
Steve was my plumber and he came even a little earlier than expected! He was very friendly, professional, and did some troubleshooting on the issue. After, he gave me a few quotes to resolve the issue. Although a bit pricey, I accepted the cost to fix the clog up. He immediately brought in a giant snake and ran it through the clean-up pipe in the backyard. The whole appointment took less than hour and everything looks good now!
I would recommend Pristine Plumbing for all your plumbing needs.
John P.
09/10/2013 12:00:00 SA
I called Pristine Plumbing because of the reviews. I discovered a leak that under the kitchen sink late Sunday night. I called first thing in the morning. Within a 5 minutes of leaving a voicemail, Richard called back. He was very helpful and accommodating. He sent someone over as soon as a technician was available.
Steve came over to address the issue. He was very courteous and pleasant to deal with. He wore little booties and covered the work area with blankets. About 2 hours after he left, I noticed there was a tiny leak, good thing I was monitoring it. I called Steve and he came back out after his work day to address it.
The price was very reasonable for a business that is licensed and carries liability insurance for any work that they do. You can go to any handyman and get lower prices but chances are that they don't carry liability insurance.
I would highly recommend them again.
Excellent customer service. Pristine Plumbing is prompt on schedule and did a great job in fixing the issue.
Called Pristine Plumbing and Anthony came out to fix the issue. Clogged pipe from the food disposal. Needed some professional grade tools/snake to unclog 32 years of 'stuff'. Great service and would recommend Anthony and Pristine Plumbing anytime!
Pristine plumbing is so professional. Rey did an amazing job installing a water line to my fridge, replaced air cap for dishwasher, and installed a pressure regulator for my home. He was honest, down to earth and explained the repairs that he was going to do. I would definitely recommend Rey for your plumbing needs.
Todd E.
04/12/2022 12:00:00 SA
I have used Pristine Plumbing on several occasions and have found them responsive, reliable, and easy to work with. It takes really great service or product to make me proactively come online to leave a review but I feel they deserve it. I gladly recommend them.
In my dire need due to a water heating situation and after placing numerous phone calls to plumbing services, Pristine Plumbing was the only company that was able to send a technician. Jim Foley was able to attend within 20 minutes of dispatch at well after operating hours. Jim was able to navigate through the issue, remove the ruptured water heater, and place a temporary water heater to assure my wife and I had running hot water. Jim Foley is an outstanding individual, professional and assures the task is completed within the tentative schedule.
Sarath B.
06/02/2023 12:00:00 SA
Had an issue where my toilet tank was constantly leaking. Robert was able to not only quickly fix it but went above and beyond and even showed me how to fix this issue in the future. Great service and very professional. Would recommend 100%
This is my update to my previous review. I got a call from the owner of Pristine several days after my service and a day after my review on yelp. He was incredibly apologetic about the experience I had received. He offered me several extremely generous options to make up for the service I received. He even offered a full refund. I did not want a full refund or any of his other generous options because I did not want to take advantage of the situation. I just wanted what was fair as Pristine did come out and did diagnose my problem. I suggested to him that all I wanted was to pay the quote I was given over the phone because nothing was changed with my faucet and the time spent at my home was not very long. I did receive a check from the owner to cover the overage. This company does have great reviews so please look at my experience as an exception if you so are inclined to do so. The owner was very nice to me when he called and sent me a very nice letter of apology along with a check. He definitely is very passionate about the quality of work his company does and will take to heart any problems his customers encounter. I am a good example of that.
Hristo Koutzev from Pristine Plumbing came and was able to clearly tell me my plumbing needs. He listened to what I have been through and was able to fix a problem I had for years that no one could fix previously.
He was able to quote me the cost quickly and advise me on additional work to solve my main issue. I felt his pricing was good and his work was excellent. Very knowledgeable, professional, and excellent plumber.
He fixed a tub pipe leak, replaced faucets and located additional issues that we should address.
Incredible job Hristo! Thank you so much Pristine Plumbing.
Todd L.
05/07/2021 12:00:00 SA
Rey did an especially great job hooking up my gas dryer for my home in Dana Point. He had to remove the old gas valve, add the new one, and make sure everything was running safely and smoothly before leaving. All done to perfection.
Also very informative, very efficient, and very courteous. They do a great job and I would recommend them for all plumbing needs.
Cynthia W.
06/09/2019 12:00:00 SA
This is not my first review of Pristine Plumbing. I have been a customer for many years!! This is the only plumbing company that I can really trust!! They are the very best!! Their technicians are very professional, knowledgeable, and personable. Recently, I had my kitchen faucets replaced--excellent workmanship. The technician,
Ilai, even came back a few days later to add an additional part that was missing in the container from the store. I recommended Pristine Plumbing to my son and his wife. They replaced a very old toilet for them. The work was outstanding and done for a reasonable cost. My thanks to Ilai and Dwain for their excellent work and professionalism. Thanks also to the wonderful ladies who answer my distress calls. You are great, Denise, AprilLynn, and Shayna!! As always, thanks to Richard Cadogan, owner, for being a good businessman and having such a great business!!
Your grateful, customer,
Cynthia W.
R C.
12/04/2020 12:00:00 SA
Was contacted by the company the next day. Really friendly customer service. She adjusted the price and agreed that the camera inspection was not necessary in this case. $200 to clear a slow drain, not cheap but better than $800.
L T.
08/12/2021 12:00:00 SA
I've been using Pristine for over 8 years & have always had excellent service. Needed them again for kitchen faucet & whole house water valve replacement. So glad I had a chance to work with Tyler - he did a great job with both projects - bought a faucet for me & replaced late at night. I mostly appreciate his knowledge and cleanliness. I'm super covid conscious & clean, and he was totally respectful & understanding. Would change into new booties, and gloves when asked, wear masks etc. even brought his own rags and cleaning agents. Just a super great guy all around. Really grateful for his service and extra-ordinary care.
Great service and troubleshooted our tankless hot water heater to perfection! Highly recommend.
Saeed M.
11/04/2015 12:00:00 SA
Exceptional Service! I had a pinhole leak in one of my pipes and I had Anthony and Steve come out to fix it within 24 hours. These guys completed the job very clean, efficiently, and quickly. These guys are straight to the point, and very professional. Their work ethics and demeanor were world-class customer service.
Ilai was the contractor who came over and helped me. My problem goes over 3 1/2 years now. I've had countless plumbers in and out of here, but today for the first time he actually was able to record the blockage and I was able to see what the issue was. This would never have been fixed by constant in and out plumbers. So to finally know what I'm dealing with was a relief. Ilai was very thorough, clean (you'd never have known he was there), informative and polite. Now I know why they have such great reviews. And I'm glad I decided to go by those reviews, and not by cost. Thanks Ilai!! ~Bree, LN
I have used Pristine Plumbing several times, as they have been recommended by many friends.
always can do job. nice and friendly , prompt , and wear foot covers!
maybe not the CHEAPEST , but you will get the job done right.
they seem to ENJOY what they do!
Richard and his crew were awesome. If you want a plumber that will show up on time, do great work and is reasonable in price, call Pristine.
Rey is literally the only plumber I will ever use as long as we live in Southern California. His quality of service, demeanor, and experience put him in a tier above others. Highly highly recommend. Rey has done numerous projects for us and is always courteous, polite, friendly, and knowledgeable.
I have used Pristine Plumbing for numerous plumbing issues. Richard has replaced my water heater, replaced a few toilets, installed a pedestal sink, took video of my pipes with a state of the art camera and various other plumbing jobs.
Richard is very prompt, professional, extremely mindful to keep work area clean during and after completion of job. Richard has earned my trust and all my future business. Richard has a phenomenal work ethic and his prices are very fair. I would recommend him to family, my closest friends and business associates!
The pipes under the house we moved into six weeks ago basically exploded flooding our downstairs bathroom laundry room and living room with nasty water. Upon arrival, Tyler who works for piston plumbing quickly assured me that the problem would be remedied and thoroughly explained to me what would need to occur to get our plumbing corrected. It took a little less than a week for them to get the pipes fixed. It was a big job. Tyler and his team did an impeccable job. They left the workspace clean in the evenings (when they had to go home) in my driveway and yard. I must say I was very impressed with their work ethic and I would highly recommend pristine plumbing to anyone that needs help with their plumbing problems. Thank you to Tyler and team for getting our homes plumbing back in tact!
My first experience with Pristine Plumbing was excellent because they not only diagnosed the problem I had with my toilet, but they also made recommendations that affected the entire home and prevented further (costly) damage down the road. I felt confident that my issues were handled with care and attention by Dwain. He even found problems that other plumbers made and told me how to get them resolved. I feel like I might be paying more for their service, but you get what you pay for - you don't want to cut corners or second guess plumbing issues when you own your home and want to maintain it well. Also, you might find someone cheaper, but their mistakes can cost you. The second experience with Pristine went well - Dwain came out again, so I had someone familiar to come to our home, and this was on a Sunday. He is so wonderful! He made sure to diagnose our problem effectively and also advised that we get water damage handled right away because it was toilet water and how the trapped moisture could cause mold, further problems down the road. I immediately took action, thanks to him, and now am in a much better situation than if I had just fixed the immediate plumbing problem and not taken care of the water damage. Thank you very much, Pristine Plumbing and Dwain!
Answered my call. Arrived on time next day. Repairs hose bib. Nice. Friendly. Knowledgeable.
Slightly over priced but you also get what you pay for!
The handle to our shower faucet broke off and so I went on Yelp and saw that Pristine Plumbing had the best reviews. So I called and was helped by a very friendly woman who helped set up the appointment. Fernando N. called to let me know he was on his way. He arrived and was very friendly and courteous. Fernando was able to fix the problem quickly and professionally. I was very impressed with Fernando's professionalism and quality of work. I will put Fernando at Pristine in my contact list for my go-to plumber! Thank you!
Actually used Yelp for the first time to find a local plumber. Came highly recommended. Showed up same afternoon, quoted price. Found problem. Then, proceeded to spend another hour checking our outside cleanout (has a roto tool with camera attached), digging into our front planter, where another cleanout was buried and unbeknownst to us, and demonstrating why you should NEVER use Charmin tissue (ask him to do the demo for you)! Could have simply left after the first 15-minutes, but he definitely gave us our money's worth :-)
B G.
04/07/2023 12:00:00 SA
Fantastic service to fix our main water line. Eddie and his crew were on site quickly, came up with a plan and were reasonable with our budget and options. Permits and coordination went smoothly, they are true professionals and we highly recommend Pristine Plumbing!
The plumber is working at my house. It is very clear that their goal is to solve problems and help the homeowners and get paid for the fair share of the labor, and not try to up sell, even though there was an opportunity to upsell.
Jennifer S.
08/03/2020 12:00:00 SA
Our technician Robert showed up the same day and earlier than we expected- what a nice surprise! Not only did he provide guidance on a new water heater but also educated us on recommended changes to current plumbing which was outside the scope of our original inquiry. Great service!
Lizelle P.
01/01/2018 12:00:00 SA
These guys are a god send and a life saver. We were unfortunate enough to have 2 independent water leakages on Christmas Eve and New Year's Eve. And both times Dwayne from Pristine Plumbing was our go-to guy.
He worked on the plumbing with a smile on his face even though it was the holidays. He was very knowledgeable, efficient and polite.
Definitely request him for your plumbing needs.
Pristine Plumbing again delivered great service. We will use them again.
On time, professional knowledgeable
Absolutely hands down the most friendly, honest, and professional plumber I have ever used. He came to install a new pressure regulator, and then took care of another problem while he was there. Good pricing and he just made it seem like he cared about his profession and wanted to have future business.
Kevin B.
09/04/2019 12:00:00 SA
Great job
Nice guy
Wore booties
Made suggestions
Price I think ok did not shop
Job got completed works great
Quick turnaround
Kevin S.
08/10/2013 12:00:00 SA
Hard to get excited about a plumbing business?
Perhaps, but these guys are awesome.
Richard is the most knowledgeable plumber that I have ever worked with.
Plus friendly plus reasonable.
PROFESSIONAL is the best word to describe him.
Solved problems with our 3 toilets in record time - seems to have a huge warehouse in the back of his truck!
I was referred to Pristine Plumbing by another highly rated plumber on Yelp who was too busy to come out on Saturday to fix a pin hole leak in my copper plumbing connected to my water heater. Jim came out this morning on time, very punctual. He was a very engaging person who explained the problem and what he would do to fix the issue and ensure that it was done in a way to make it easier for any future problem with the circulating pump. The charge was fair and Jim did a wonderful job of showing me the corrosion which weakened the copper pipe and caused the leak. I highly recommend Jim at Pristine Plumbing.
LQ A.
03/10/2023 12:00:00 SA
My go to Plumber for sure! Hands down! Cameron White is awesome! Cameron is very respectful, patient and very knowledgeable of his craft. I highly recommend his services. Future plumbing services, Mr. Cameron White is on dial with no hesitation.
Cameron,
I want to thank you for your professionalism today. You did an amazing job for my family and I. Be good and take care!
I honestly can't say enough good things about Pristine Plumbing and their technicians.
We wanted a whole house filter and new water heater installed and found Pristine Plumbing on Yelp. We had 4 bids from other plumbers before calling them. Dwaine came out to our house and was super knowledgable and helpful. He was also a super nice and easy going guy. The quote was reasonable and it seemed like we would get more for our money with Pristine, so we went with them. It turned out to be the best decision ever. They were able to schedule us for for an install within a week. Technicians Parker and Brody came out to do the work and were simply amazing. Both were very helpful nice and made sure we were happy with everything they were doing. They did a quick and thorough job. Truly top notch work. They went out of their way to do everything just how we wanted it and make sure all of our needs or concerns were taken care of. The products they installed were among the best on the market and a great value for the price.
I would highly recommend Pristine Plumbing for any work you might need done.
A big shout out to Dwaine, Parker and Brody. I can't thank them enough. They are great people and very good at what they do. Very personable and customer service oriented.
Sincerely,
Chris
Scott T.
01/11/2014 12:00:00 SA
Richard and his crew are a class act all the way. They are prompt and courteous. Great about explaining options to us and putting everything in terms that we can understand. Also excellent clean-up when finished. Thanks for all you do to keep the plumbing running in our lives!
We had a ceiling leaking this week and used Pristine for their plumbing service. Ruben is our key contact person and he has been very helpful and professional throughout the process. Ruben has always followed up with the progress with not only homeowner, but also the other parties who are involved in getting this ceiling fixed. Highly recommend Ruben and Pristine for their plumbing service.
RICHARD just came to my house and helped me out, in time for the holidays. He was excellent and after a minor hiccup in scheduling - really came through. It is VERY hard these days to find a professional who treats customers well and is not just in it for a quick buck! I would recommend this company to ANYONE!!!! Tony
I found Pristine on Yelp. I was looking for a plumber to come out and I had just moved to the area. Jim came out and he was really great! He was very professional & friendly & I completely trusted his advice! He changed some rusting valves for me and gave me a quote on a gas line. All in all I was very satisfied with Jim & Pristine plumbing and would greatly recommend to others in the area!
Chris did a great job and went above & beyond expectations - multiple projects all completed in one day, great service, clean, very helpful and knowledgable.
We are very pleased with Pristine and their teams. We had a leak and Tyler came out and immediately addressed the issue. The issue ballooned into a catastrophe and Tyler walked us through the entire process with patience and support. He has been professional and diligent in making the best of a horrible situation. At the same time...
We needed our water heater replaced and because of the great service, I asked Tyler. We thought tankless and the other plumbers said the vent would be tough...Tyler thought outside the box and created a simple, solid solution. The installation went off without a hitch and we couldn't be happier. Thank you to the the team that installed and made it perfect - Layon, Simon, Brody and Tyler. Thank you for being positive and efficient.
We highly recommend Pristine and the team. Thank you.
We had Dwain from Pristine advise on and service our tankless water heater. He gave us clear explanations of issues and long-term options, and he was able to improve the quantity of hot water the system put out. Knowledgeable, patient, detail-oriented--he was excellent. He called to give us his actual arrival time within the window we had been given, and he was thorough in the work. Very happy with him and the company overall.
Poor Adjunct V.
12/19/2020
I had a whole house water descaler and point-of-use water filter system to install. I asked for estimates from three plumbing companies. Pristine was comparable, but the deciding factor for us was the technician Ilai Eteaki (hope I spelled this right). He was professional and friendly when he first gave us the quote. He returned days later to do the installation. He took his time and the jobs looked well-done, the areas clean. He made sure to turn on the faucets in the bathtub and shower when he turned the water back on (something I didn't even think about). He was just a solid service provider who appeared to take pride in his work. He even included something extra (a pre-filter) as part of the service. There were some negative comments about Pristine, so I was wary of the experience, but all went well. They had double booked clients for the original visit, but they were apologetic and took care of me in the end. I would use Pristine Plumbing again, and I highly recommend Ilai.
Albert O.
05/01/2018 12:00:00 SA
Fernando Nava was great. Fixed 2 slab leaks. Super professional, highly knowledgable, explained every step clearly and very helpful. My best plumbing experience ever. Highly recommended.
Alex Castellano, did a. Excellent job and found the plumbing issue right away
Than buoy
Anthony McSwain was extremely helpful. He took the time to get to know my issue and helped identify it. This company hires great employees!
I hate to do this, but I have to remove my previous 5 star review for their service. There have been plumbing issues after their first service. The irrigation wasn't working, ( they said it was the guys who did my artificial turf covered the drainage under turf, but they told it was the roots at the beginning when their camera caught the shot. ) while they were working on the irrigation issue, my heater was not working. They shut off the heater so the heater wouldn't ignite itself. It was nearly 5pm on a Friday, if I didn't get it fixed, my family wouldn't have hot water on the weekend. I had no choice but listening to their suggestion to replace a red new wire, costed me nearly $500 bucks because they are high end company, According to the plumber who did the job. The irrigation issue costed me $2,056.51.
The following week, something even worse happened, there was a pinhole leaking, and it's again on a Saturday evening. I had to wait till Monday because the community I lived won't allow any services on weekends. This time I called another smaller company, he replaced a pipe, and told me my water pressure was adjusted higher, no one should mess with water pressure, that was the reason caused pinhole leaks. The whole thing made me wonder, these endless plumbing repairs since last October was because my bad luck or something else..
Abe A.
01/07/2016 12:00:00 SA
These guys are expensive. They quoted me $495 to change a garbage disposal. I was able to get the same disposal for $92 (with tax), and paid someone else $100 to install.
Thank you for contacting about my issue, listening to my concerns, and caring so much about your customers satisfaction.
Steve diagnosed our toilet stoppage and we made a plan to fix it the next day and knew it might involve replacing the toilet. Steve arrived on time with a new toilet and began working. One half hour later the problem was fixed and we did not need the toilet. Steve cleaned up, we paid the lovely bill, and all problems solved. I hope to have more plumbing problems so I can call these guys. Sorta.
Professional, competent, pleasant and confident. As good as it gets.
Cindy P.
10/01/2015 12:00:00 SA
So far so very good. Had a main line blockage issue, got appointment the same day. Chris was very efficient, professional, clean, knowledgeable and patient. I've lived here 20 years and he is the first person to figure out where the clean out is!! Got pipes flowing again. Documented issue for me to submit to my HOA and quoting me on various other repairs. I've finally found a plumber I feel like I can depend on
Matt M.
02/06/2016 12:00:00 SA
Anthony McSwain showed up on time and was very professional & friendly. He went above and beyond what he was called for to help service the potty's. Would highly recommend Pristine Plumbing as their prices are right.
PS No plumber crack.
We had Pristine come out over a year ago. So, when our bathroom flooded, Ruben was the first person we thought of. He is extremely attentive, patient, professional and very detailed in describing the damages, what the options are and how long the job will take.
We greatly appreciate Ruben's help in communicating the problems as well as coordinating the services with our tenant. Through the multiple conversations between all parties, Ruben remained neutral, informed us of the situations and asked for our permission before proceeding with the work.
Hope we don't have additional plumbing repairs in the near future. However, if we do, Pristine and Ruben will be contacted for all plumbing needs.
Su W.
01/12/2023 12:00:00 SA
I recently had a repair done for a rental unit by Ruben over at Pristine Plumbing and could not be happier! He maintained constant communication to me as the owner and kept me up to date throughout the repair. Very professional and courteous. Pristine Plumbing definitely has me as a permanent customer now!
My husband and I shopped for a plumber to change a shower converter (when we remodeled) we put in a tub - shower-personal sprayer and the three way never worked that well. In addition, we changed out a kitchen faucet ..put in two sets of pop-ups for our bathroom sinks...flapper and shut off valve....a variety of plumbing services. Pristine doesn't work A/C units which is why they're so awesome in plumbing services. Anthony was so knowledgeable, efficient, professional, polite and extremely customer service oriented. I'm a freak about cleanliness and Anthony put carpet coverings in addition to wearing plastic covers on his shoes throughout the process....my husband and I were very impressed with the job Anthony performed here!
Thank you again Anthony@ Pristine Plumbing.
Tim Y.
06/06/2017 12:00:00 SA
I had a great experience with Pristine. Our main sewage line was completely clogged and the toilets were overflowing. My call to Pristine was answered quickly and courteously with a plumber scheduled to arrive within the hour. It didn't even take an hour; he was there 30 minutes later! Steve was extremely professional and experienced. The evaluation of the problem, fix, and cleanup only took about an hour. I was impressed. The price was not the cheapest in town; I could have gotten it done for less somewhere else. However, to me the extreme speed and competency of Pristine makes a great value.
We had a wonderful experience and felt very taken care of from start to finish. Rob Parsons and Steve Desio were supportive, transparent, and so professional throughout. They repaired our piping, installed water filtration systems, and even did some cabinetry for us! They went above and beyond and next time any plumbing issues arise, they will be the ones I call! Thanks again to both those guys!
Sohail T.
10/05/2020 12:00:00 SA
Scheduling was super easy and they had plenty of available times. Rob showed up on time, was wearing a mask and shoe booties, and provided a quote at no charge so we know exactly what needs to be done on he home we are about to close escrow on.
Had a great experience thus far with Pristine Plumbing and will be scheduling the repairs I inquired about with them shortly.
Thanks to Rob who was super professional and provided lots of great information on our new home!
Cameron White was excellent. He arrived early, provided quick service, and he was a really nice guy... my dog warmed up to him quickly. That's always a good sign!
Judy S.
05/06/2023 12:00:00 SA
My 11 year old water heater stopped working.. when I called pristine plumbing it was 4:00pm they sent Shane to my house to give me an estimate same day.. although I did not hire immediately and this was second plumber that had given me a estimate I decided I wanted to continue shopping I contacted Lowe's and I waited 3 hours and nobody showed up. I received a phone call from pristine management wanting my business I was impressed by the phone call but I had Home Depot arriving that same day when plumber arrived he gave me a ridiculous estimate it was apparent he did not want to do the job.. I called pristine plumbing back and scheduled install Shane is very professional, put plastic over the floor and did not leave anything for me to clean up. He showed me how to light the pilot if it were to go out.
I am so impressed with the service from receptionist that took my first phone call to management and ultimately Shane do not hesitate to use this company for all your plumbing needs exceptional service
I hired this plumber. He wanted $700 for pressure test and $350 for finding the gas line.
It is a disappointment. Spending $700 for pressure test, and could not isolate and detect where the problems could be. $700 for 1.5 hours of work is too expensive. I also found out that it wouldn't take more than 15 minutes to find the gas line. I am glad I didn't order this.
He wanted to make a small change and then back to pressure test again. That meams another $700 + cost of change again. Who knows how many steps he may need? This seems to be an endless task. I could be spending many thousands of dollars just for testing even before fixing the real problem. He had no idea how to identify the problem quick and properly to the benefit of customer.
After talking to many plumbers again, then I realized I was sucker.
Jonathan K.
11/10/2017 12:00:00 SA
Water was leaking from the ceiling, out of two recessed light fixtures and a smoke detector just a couple hours ago. Gave Pristine Plumbing a call and Francisco arrived shortly.
The cause of the leak was easily identified, and Francisco also gave us a few pointers, checked out our water pressure, and an overview of our plumbing system instead of only addressing the leak. We already knew the cost of the visit just for the inspection only, prior to agreeing to it but it was well worth it to really understand what happened and why, and how it can be fixed/prevented going forward.
We called Pristine Plumbing to help us with our washer and dryer, and Ilai was a life saver (possibly literally)! He was incredibly helpful and patient as he helped to make sure our gas dryer was installed properly. If we have any more plumping needs, we will be calling Pristine Plumbing and will be asking for Ilai by name.
Pristine Plumbing was referred to us and we are grateful that they were. We were kept updated on when our technician would arrive which was truly appreciated. Steve was our technician and he was personable and professional. He resolved our issue in about 30 minutes and after that we were in great shape. Moving forward this is our plumbing company
Greg I.
07/04/2017 12:00:00 SA
Rob Parsons came to a house I was purchasing to give me an estimate on repiping the house. He was amazingly thorough and extremely helpful in making a determination on how to proceed with the purchase and the repiping work. I would highly recommend you consider Pristine and Rob Parsons for any plumbing work. Extremely nice and very straightforward!
Adi B.
06/08/2023 12:00:00 SA
I have very good experience today with a supervisor Michel
Very nice gentleman explained me everything work with me about the price highly recommend
Thank you guys !
Let me just say .... if you need Any work done..
this company is the company to go..
Foremost ...
Ruben.. I didn't catch his last name but if you can. Request Ruben . He is just so knowledgeable and extremely professional and very accommodating .
I had a bad trash disposal and he took care of it .
Quick and easy. He was kind enough to come in on the weekend since I work long hours during the week .
That's appreciated since some don't work on weekends .
So ..Mr Ruben dear.
Thank you for helping me out and making this process painless and easy peasy!
I love my new little home and I
just want it all to be up to par .
Patti K.
09/12/2015 12:00:00 SA
Steve from Pristine Plumbing was GREAT! Had a kitchen sink that was backed up, he quickly fixed it and then I had a new faucet to install in the bathroom. In and out with no problems, so very happy with this company!!!
Linda D.
11/09/2018 12:00:00 SA
We have used Pristine Plumbing on a number of occasions and continue to be very happy with their service. We really appreciate Dwain's expertise, his ability to thoroughly explain the problem issues and corrective measures, and his professionalism.
We had a supply line burst in our house and after careful review reading and phone calls we decided on Pristine Plumbing. It was our first experience with Pristine and it was a perfect experience. Rob was very helpful in not only fixing our issue but was very good at explaining additional steps required for complete resolution of extraneous issues caused by the burst. The fact is nobody likes spending money on plumbing but we are very happy with the service provided by Pristine Plumbing and will definitely use them and recommend them for the future. Thanks Pristine!
Professional and thorough. Duane was our plumber. He was thorough and took time to explain all the details. I was impressed with the extra attention he put in doing his job. He wore shoe covers when he entered our house and he made sure to wipe off any excess drips. The drain opened right up and he even used his drain camera to provide reassurance. Highly recommended without reservations!
Our bathroom faucet has been leaking and Ruben helped examine the whole house plumbing and did a great job repairing. Ruben was very patient explaining what the problem was and gave us various options to deal with the leaks. Great service and quality work.
The response rate was very fast, the service technician was awesome, and explained everything to us. We highly recommend Pristine Plumbing!
Our tankless water heater was installed improperly and was leaking from the exhaust pipe. There were so many things wrong with the previous install and we spoke with a few other plumbers before we found pristine plumbing. Ruben Hernandez arrived and pointed out right away the gas line was installed incorrectly. He noticed all the points that needed fixing and was very knowledgeable. You can tell right away he knew his stuff. He was the best plumber we spoke to. Ruben explained everything and walked us through the solutions. Ruben was very patient and answered all our questions. From our interaction, we knew right away we wanted to work with Ruben. If you want someone who appreciates quality work, you want to work with Ruben!
When Ruben and his team including Ryan and Todd arrived, they did an amazing job. Everything was nice and clean. You can tell they take pride in their work. We truly appreciate this type of quality workmanship. Thank you to Ruben and his team! They really gave us peace of mind by reinstalling a new tankless water heater the proper way. Definitely would recommend Ruben to everyone!
Thank you so much to Andy Chavez of Pristine Plumbing who not only was extremely professional, patient and knowledgeable about everything in our home but he took the time to explain everything thoroughly so I could understand and backed it up by photos and further plumbing history of our home. He also took the time to do a thorough inspection of our home plumbing in every single room free of charge to prevent any further issues that we may have. I loved the preventable plumbing education because it was something that we are never aware of and could plan ahead for future replacements and future accidents. We sell real estate in Irvine and all Orange County and will continue to referral Pristine to all of our customers. Thank you so much again Andy made me feel like we were his only customers.
Mark C.
06/05/2021 12:00:00 SA
Very professional but more than double the price of everyone else I received a quote from. I cant comment on their workmanship because the tech didn't even bother to touch or inspect the existing heater.
Nancy M.
01/11/2019 12:00:00 SA
I had a leaky faucet that was dripping quite rapidly and needed repair right away. I called a couple of handymen who I had references for and none of them answered (or ever called me back!). After seeing a referral for Pristine Plumbing on the Next Door website, I called and spoke with a woman who so nice and was able to schedule a plumber for that very day. They even sent me the plumber's name and picture so I would know who to expect and he arrived at the exact time he was schedule for. Sergio was a great guy, very helpful, explained everything to me. Although he didn't have the right part to repair it that afternoon, he was able to get the part the next day and came back to install it at a time that was convenient for me. He even checked on other issues for me and answered all my questions. The only reason I did not give 5 stars is that the price they charged was quite expensive (especially after I looked up the replacement parts on Home Depot and saw they cost only about $20). But I'm grateful that they were so accommodating and were able to assist me immediately. Thank you, Pristine Plumbing staff!
I was very impressed by Rob Parsons and Pristine Plumbing.
The first thing I noticed when he walked in was that he was wearing blue socks to keep my floors clean. That was surprising.
Rob was very professional the entire time, and explained things thoroughly.
He ended up solving my garbage disposal issue very quickly. Since it was such an easy fix, he didn't charge me for the work. Wow.
I will definitely call Pristine Plumbing again for future plumbing needs. Thanks!
Iman A.
11/07/2022 12:00:00 SA
Rob from Pristine came out promptly, diagnosed a subtle issue with two toilets, and quoted a fair price to take care of the problems. Great communication throughout. I always felt I was in good hands.
Ioo% outstanding service! Senior Technician Jim Foley is the best. Thank you folks yet again.
B S.
05/07/2021 12:00:00 SA
We had a few plumbers come out and went with Pristine and very glad we did. Denise was great at explaining process and scheduling our initial appointment. Cameron was the tech that initially came out and was very polite and professional. The install of our tankless water heaters went smooth and they finished same day. We appreciated that the team wore a mask the entire time. We highly recommend Pristine and will use them again for any of our plumbing needs.
About 6 months ago, we discovered we had a leak under our kitchen sink. After finding Pristine on Yelp, I called them and after speaking with them, they suggested that I first try and tightening the connections that feed into the faucet housing. I was a little surprised that they weren't in a rush to come out to earn a fee but instead suggested do-it-yourself fix.
Needless to say, the DIY fix only lasted a few months and I ended up calling them back for a service visit. Steve came out (at the time they said he would) and immediately discovered the issue. The leak was fixed and the cost was just as they stated.
Without hesitation, I highly recommend Pristine Plumbing for your plumbing service needs!
Jim C.
09/11/2023 12:00:00 SA
Responsive, Professional and Service-minded. Willing to listen to customer questions and input. Good at solving real-time problems and presenting alternatives and suggestions for next steps.
Joseph did a fabulous job giving me information and taking time to explain my options, very helpful, courteous, professional! Will definitely be using them again. Great office staff and quick availability!
Len T.
08/06/2023 12:00:00 SA
Arrived on time and very professional and quickly solved our problem. Hugh my recommended.
Lauri W.
06/01/2019 12:00:00 SA
I called Pristine Plumbing this morning because my spout in my bathroom sink shot off the wall drenching me and every thing else. Ruban arrived on time and was very professional and knowledgeable. He looked at my issue and said the screw had loosened and that's why it fell off. He fixed it and then did not charge me. I asked why and he said it was so minor and easy. I was grateful to him and Pristine Plumbing will be my first call with any plumbing issue!!!
Elaine S.
07/06/2022 12:00:00 SA
Outstanding service! We have used them for a few years and they are always timely and very professional. Most recently, Jim went above and beyond to assist us in dealing with our HOA to get an issue rectified. The process took about 10 months to see it through and he was right there with us all the way. Highly recommend them.
Honest, efficient, and dedicated service. Will be using them every time from here on out! You could NOT find a better plumbing service!
Clayton W.
05/11/2018 12:00:00 SA
Pristine Plumbing hasn't let me down yet. Just recently had a terrible situation that was fixed within an hour at 10pm. Can't say enough good things about their work.
I had a water heater replaced and can't tell you how hard working, knowledgeable and kind the technician Brodie was. His work area was left clean and the men with him were also very polite. The price of the heater was very good and I feel comfortable that if I have any problems or question with my plumbing I have a go to company. Thank you.
I had a toilet tank leak. I called Pristine Plumbing and scheduled them to give me an estimate. Anthony came on time. He was nice. He told me all 3 of my toilets were leaking. I asked him how much to fix it. He called his office and quoted me $495 to replace the fill valve, flapper and supply line for all 3 toilets. I asked him if this is a fair price and he said yes. I went ahead with it. I didn't check anywhere else. He got the job done in 1 and 1/2 hrs. Later that day, I talked to my neighbors. They all told me I paid way too much. At least double market price. They told me these supplies are cheap. I can get them from Home Depot and do it myself. I went online and checked on these prices. The box that Anthony brought with 3 fill valves only cost $14.19 at Home Depot. The flapper cost $5.87x3 = $17.61. Supply line $5.57 x 3 = $16.71. Total supplies around $48.51. I guess I paid $495-$48.51 = $446.49 for 1 and 1/2 hours work. Wow! That is overpriced. I understand there is gas and travel to the place. But over $400 labor for 1 and 1/2 hours is too too much. I hope they read this and adjust their price. This is so unfair to the consumer.
Amazing service... tech came and did the job fast and quick. And... they Guarantee that work for one
Cameron came out to inspect a plumbing issue we were having. He was very professional, helpful, knowledgeable and thorough. I would definitely recommend and use them again. I also, appreciated that he had a mask on and wore booties. They were quick to respond in the same day.
This is my 4th time using Pristine Plumbing and 4th time happy with the results. I noticed the copper line to my house was heavily corroded and leaking small drips of water all of the place. Within 10 minutes, they got back to me and was able to schedule someone to come by within the hour. The lucky plumber that got to come by in 98 degree weather was Shane. He took a look, drove to Lake Forrest to pick up a copper elbow and got straight to work. After about 2 hours of work, Shane was able to replace the elbow and polish up the rest of the water assembly. What I like about Pristine Plumbing is their attention to keeping things clean. Booties, clean up, and vacuuming is all part of the service. They can be a bit pricier, but it's the ease of mind and professionalism that keeps me coming back.
Marcia H.
11/05/2019 12:00:00 SA
1 month ago Ilai Eteaki helped with a clog from our kitchen sink. He was professional, thorough and explained everything. I would recommend him.
Was in quite an emergency. We were having a fridge installed and the installer punctured a hole in our main pipe in our house. I called Pristine Plumbing and they were able to find me a plumber immediately. I called other companies prior who couldn't come out today. Denise, the lady I spoke to on the phone, was awesome in finding us someone. She sent Jim and he was great!. He was very understanding, professional, and knowledgable. Couldn't have asked for a better person to fix the job. Although our problem was a lot deeper rooted than we thought, he was able to fix it in the meantime until he could come back in next few days and fix it permanently. We are very grateful for Jim!
Shawn L.
03/04/2021 12:00:00 SA
Rey Torres was absolutely professional and courteous. He responded in a timely manner and was able to fix the issue at our residence. 10/10 would recommend!!!
Carlos D.
07/11/2020 12:00:00 SA
Rob P and his apprentice did an amazing job handling my clogged drain. I have an older house and very old sinks. They took the time to make sure none of it was damaged and they were very helpful on giving me advice for future clogs. Great service and friendly. Thank you Pristine!!!
Lisa E.
03/03/2021 12:00:00 SA
The response and turn-around time from this company was excellent! My boyfriend and I had a broken sink fixture in the kitchen of our apartment that needed to be replaced. Eddie came and inspected the sink and was great at keeping us up to date with notifications.
Parts needed to be ordered and he made recommendations for sinks.
While we weren't home to see his handy work, we came home to find an even better faucet in the kitchen, with all the bells and whistles we requested! He also fixed our bathroom sink from leaking and now we have cold water!
Heidi A.
08/09/2018 12:00:00 SA
Had a problem with 3 of my toilets. Anthony came about 2 pm although I was given a window of 10-12.
He gave me 2 estimates, one of$547 for labor only and $819 for changing the entire mechanisms of the tank (parts included). We thought it was extremely over priced. Went to home depot and all that was needed was to change the yellow rubber rings. Which came to a total of $23. I'm very disapointed and will never use this company again!
Dominique D.
10/07/2020 12:00:00 SA
I want to thank Rey Torres and Dwain Bush for helping out with my soon to be home. During inspections, I was in need of mainline scope (I think that's what it's called). I called to see if someone could come out the next day after 3:00 p.m. Rey contacted me and let me know that he'd be coming out at 3 and would be coming with Dwain. Both showed up, immediately place their shoe covers, had on their masks and were so professional. Rey walked me through everything and told me he would have my video done quickly (something needed for home inspections). When I paid, he handed me a glove to sign his iPad and was so pleasant. I loved the professionalism and trustworthiness I got from the end of the whole process. I would definitely recommend this company and especially Rey and Dwain. Thank you guys!
I had an issue with a leaking toilet. Alex came out and was able to diagnose the problem and resolve it with great care and professionalism. He also fixed my bath tub/shower faucet without having to dig into the wall.
Pristine Plumbing was so prompt in their response to my call. I had an issue with the toilet tank at my rental and Gilbert was there the next morning. He gave me a few options to solve the problem and his communication was awesome! I knew when he was on his way, and he kept me in the loop at all times. I highly recommend Pristine Plumbing!
Best Plummer in OC. Called for an emergency broken pipe inside a wall and they were there in less than 2 hours. We had our water back on in 4 hours with a temporary solution. We got the whole mess fixed in 2 days.
Fellow Yelpers,Allow me to begin with outstanding from beginning to end and this is far from what you'd expect when it came to anything to do with an plumber in fact the majority of us squeal at the word as we're frightened of the bill on the account of 31 it's an EMERGENCY which there and of itself means big $$$ well while pristine isn't cheap in consideration they also aren't cutthroat and in fact quite reasonable for the quality of service provided in fact their professionalism is extraordinary they arrive just as promised with an advance notice phone call of We're on the way in addition to they supply and wear booties to not track any outside dirt throughout your house along with spread an tarp to collect any and all debris created from their work which is preformed superbly and there's an just like new clean up afterwords.
The owner Richard answers calls promptly along with returning any and all messages left also his employees Dwain and Rudy are tremendously kind along with friendly and caring regarding your residence being repaired properly.
Pristine and my Family came to cross paths due to a substantial leak which had taken over an bathroom and traveled downwards to the garage surprisingly so as an testament to how amazing of an vendor Pristine plumbing is on the same day of placing the call Richard was able to dispatch Dwain over in one of the company logo fully equipped for all services trucks and within short order Dwain had the matter resolved.
Which brought an Whew,That's all over relief from my family and I!
As an follow up we've utilized Pristine subsequently based on the initial Great experience and as they warranty the work as with our first contact the standard of service provided is identical!
Should you have any plumbing requirements dont hesitate call the best Pristine plumbing!
Thank you Richard from both my Mother and I
This is an update to my prior review and wow! This company and its staff have been phenomenal in every aspect of customer care. I will definitely be reaching out to them for any plumbing work or problems I ever have to deal with. Kind, knowledgeable staff with absolute 100% work ethics. After They learned about my problem via a prior review, they reached out to me to correct it and they did and brought me the peace of mind and in addition gave me suggestions that I found very insightful and helpful. Thanks Pristine Plumbing, you have a lifetime customer now!
Gregory R.
12/06/2012 12:00:00 SA
Richard and his partner were very helpful in locating the leak and helping us decide the best options in correcting the problem. He was very knowledgeable in his profession and at the same time very detailed in explaining how he would stop the leak so that it wouldn't occur again in the long run, unless an act of God occurred. He completed the work very professionally at a very reasonable price. Without fail I'd recommend Richard and his partner to anyone out there who needs his professional plumbing services. He's the best!
Everyone from the office staff to the field technician was a pleasure to deal with. Clean fast and professional. I'm happy to say I have a plumbing company that I feel confident in recommending to friends!
Kevin S.
10/03/2019 12:00:00 SA
Rey, and his manager (Dwain), get 5 stars for their customer service (polite, dependable, neat/clean, great communicators, and just very nice people to interact with).
Even more importantly, I give them 5 stars for Plumbing knowledge and experience. They were able to find the root cause of my low water-pressure crisis, and then urgently defined and implemented a successful solution.
On pricing, I give them two stars. I believe they took advantage of my own lack of plumbing knowledge to jack up prices way beyond anything reasonable. They priced a 1 1/4 Home Water Pressure Regulator at $1200 and a check valve at $700. In the end, I was in a crisis, and timing was important to me, so I chose not to challenge aggressively.
Bottom line: I highly recommend Pristine for their expertise/capability/service, but you have been warned on price.
I haven't really priced services, so I don't know about that... BUT I called one place and it went to voicemail and I never got a call back. I called Pristine and they came over in 1/2 hour!
Two guys, very helpful in explaining what the problem might be with my badly leaking washing machine (clogged draining pipe so the water backed up and out of another non-water pipe). They replaced shut-off valves, which was a big part of the price, but the valves WERE stuck and pretty useless.
Anyway, I'm just happy to have my washing machine working again (without the leaks!).
I'll definitely try them again since I've got a LOT of old fittings that are leaking (they did a free inspection of all that to give me an idea of what problems might be fixed--no hard sell, thank goodness!)... I'll see how it goes. But I definitely got a very positive impression from this visit.
Ilai and Cory were great. Super nice and very professional and helpful. They did a great job and cleaned any mess that was left. They really made me feel at ease and I will definitely keep them in mind for future plumbing issues.
John P.
03/07/2012 12:00:00 SA
I used Pristine Plumbing for two separate jobs and two different locations. First, I asked Richard to come for a quote for several tasks at my home and he showed up with two other guys (wearing baggies on their shoes to keep the house clean) to look at what needed to be done. A few days later I had a fair quote, but had to wait for some parts to come in. In the meantime, Dwayne met me at my condo to replace a part in a leaky shower. It took a little doing, but he got the leak fixed and did a nice job of explaining what he was doing as he went along.
Once the parts came in, we scheduled the work and Dwayne and Steve (I think) showed up on time. They knocked out the job in about 5 or 6 man-hours and the total was $275 for five different tasks, which was the original quote. I thought was quite fair.
I'll be using Pristine for all my plumbing needs in the future.
Excellent customer service and professional work. From start to finish Robert and Will were friendly, knowledgeable and detailed in every aspect of the job. As an HOA board member we contract with many companies and Pristine has a stellar staff and does quality work at fair prices. Thanks again to Robert and Will for a job well done and your amazing attitudes and customer service provided to our homeowners here at the Ridge in Mission Viejo.
I needed my kitchen faucet replaced. I'm pretty handy around the house but I couldn't unmount the old faucet. It was a different mounting system, even Eddie and Layon (Pristine Plumbing) were surprised. They tackled it and figured out how to remove my faucet. They were friendly and knowledgeable. I would recommend Eddie and Layon!
Alesia J.
09/03/2021 12:00:00 SA
I can't say enough good things about Robert Parsons and Pristine Plumbing! I called to have a plumber come out to my elderly disabled father's home to diagnose a leak in his main water line. Not only did Robert spend time walking the entire property, checking everything from the water line, water heater, water pressure, and located the issue...he arranged for my Dad to have water over the long Labor Day holiday weekend by tapping into a neighbor's water line (with their permission of course!) so toilets could be flushed, he'd have access to a hot shower and the ability to have his dishes washed and some laundry done. THANK YOU Robert for looking out for my Dad. I appreciate you calling me and discussing everything with me and sketching out the plans, the quote and emailing me. With the incidence of potential elder abuse in our society, it is heartening to find a company that still espouses the values of honesty, respect and trust.
I called Pristine Plumbing and spoke with Richard's wife. She was very nice and understanding of my predicament. So, she got in touch with Richard, the owner, who personally came to help us out with finding the earring I knew had fallen down the drain in the tub. I was devastated, but he was pretty confident it would be in the trap beneath said tub and said if he did not find it, he would not charge me for the work. He kindly said he would hate to disappoint on two fronts - losing my earring and money!
He returned four days later, right on time, with an assistant whose uniform was as meticulously pressed as his was on both days. They were careful not to make a mess, cleaned everything they touched and were super helpful. They were here over four hours and Richard even pointed out a few other things and helped me with another issue in the house. AND he was right, said earring was exactly where he thought it would be! I was thrilled - totally worth the money!
Requested service on a Monday morning and RB arrived at the appointed time Monday afternoon. RB was very professional and knowledgeable. He showed me the options to resolve the problems and explained the difference between them. Once we agreed on the option and quote, RB finished the job in a timely manner.
I will certainly use Pristine Plumbing for any future plumbing requirements.
Steve and Bobby were amazing! They helped us fix a months long problem with our pool heater and we couldn't be more grateful! They know what they are doing and are honest with you as well explain the process very throughly! I would recommend Pristine to everyone and I've had a great experience with them as they value customer service. They make a painful mess as painless as possible to fix. Thanks Pristine for helping us and finally getting our heater fixed.
Rey is the best! He has been our plumber for the past two years and he's always going above and beyond. He strictly follows the Covid protocol and always cleans afterwards. Couldn't ask for a better plumber that takes excellent care of his customers. Strongly recommend him!
I have used Pristine Plumbing before. This last weekend we feared we had a water leak. They sent a super friendly and knowledgeable plumber named Cameron. He told us right away it probably wasn't a leak and was a pipe expansion problem. After some discussion we opened up the wall and confirmed and a day later everything was fixed up. Cameron was extremely professional and friendly and somebody we'd call for again.
Ruben Hernandez was on-time, professional, positive, helpful, and got the job done quickly. He even spent a few extra minutes to explain his work, and to look at some other plumbing issues around the house offering estimates along the way. Everything looks to be in good working order, and by appearances, it looks like it'll last. I can't comment on the relative cost of the job compared to what other companies might do, but I can say that 2 other plumbing outfits stood me up for the same job. There's a lot to be said about being committed to serving the customer. I won't call those guys again, but I will call Pristine Plumbing!
In summary, we were very happy with all the people that we dealt with.
We've needed the help of Pristine Plumbing twice lately. The first time was for a major plumbing leak upstairs. They sent out Josh very quickly and he worked hard to get the leak repaired as quickly as possible with minimal collateral damage. The second time, Dwain came out to fix a problem with a toilet. Again, he worked hard to get a quality job done quickly and get us back to normal. For both jobs, Denise in the office looked after us well and set up appointments quickly to suit our availability. The plumbers came within the promised 2 hour window and let us know by phone and text (including pictures) when they were on their way.
Chris C.
09/10/2023 12:00:00 SA
The pipe behind the drywall in my house was leaking so I've reached out to them for repair. They told me if the tech come right now, it'd be consider an emergency and will be $189 fee. I asked them what's other availability, and they didn't respond, and just said tech is available right now. I figure sure why not, they are eager to make the fee, and I am eager to get it fix. The tech arrived, took a few look and told me they can't do anything or even figure out where the problem is, because the leaking is behind the wall, and they need to me to hire someone to test for asbestos before they can open up the wall. They gave me a bunch of analysis, which is essentially what I've already told them. I was charged for a $189 fee even though they've done absolutely nothing except showing up. I am fine paying for the emergency fee under the premise that they can do something that I couldn't myself. If they can't diagnose pipe behind drywall, then this whole thing wouldn't have happen had they simply asked me the age of my home, and listen to me for the fact that leaking is behind the wall. I ended up hired somebody who actually know what they are doing. In addition, I had them installed Irrigation Plastic Control Valve in Feb, and the thing busted and leak by August. Sure, they fixed it under warranty for me, but the whole thing costed me over $3500, and I question their work's longevity. I will change my primary plumber to somebody more capable since this whole incident.
Cameron W. was here promptly after I called with a plumbing emergency. He arrived and was polite and courteous throughout the entire call. I've never seen a more organized and clean plumber in my home. Not only that, but he had all the parts I needed with him already. Pristine Plumbing is professional and they listen to your needs. Work was five-star and above and beyond what I could have expected. Extremely professional and done right. What more can you ask for??? I would recommend Cameron W. to anyone looking for a top rate plumber.
I thought replacing our water main was going to be super expensive and difficult but Pristine Plumbing did an amazing job and their rates are reasonable. I will have no problem keeping their business card handy and recommending their quality service.
This was the second time we have had to use Pristine Plumbing and if needed, will use them again. From the appointment being scheduled, to the actual repair, Pristine is top notch. The last thing I wanted to do, during this virus quarantine, was have someone come into my home. Robert Parsons was on time, wore a mask and shoe coverings, and kept his distance while doing a thorough inspection and estimate prior to the repair. The actual repair (3 toilets needed repairing) was orderly and quick. Nothing was left behind and everything was cleaned prior to leaving. Hopefully, I won't need other repairs anytime soon, but if I do, I'm confident in Pristine Plumbing and won't hesitate to call.
We had to call Richard from Pristine Plumbing on Thanksgiving day due to a clogged and flooding kitchen sink. He was outstanding -- punctual, efficient, and personable. We live in an apartment complex (whose maintenance people were not answering), so he wasn't able to get access to the right places to fix what was wrong, but he got us a stopgap measure that let us sleep that night instead of bailing water out of the sink to other working drains. I would absolutely recommend his services.
Richard was prompt, friendly and honest. All work was of highest quality and backed up by a warranty.
I highly recommend Pristine plumbing.
My toilet was leaking at 9:30AM, and I give them a call around 9:50. Fernando Nava was arrived before 10:30. check everything and fix done by noon. Saved my day~
Mary K.
06/03/2014 12:00:00 SA
My hot water heater gave up shortly before the holidays. I asked around and searched for a good plumber. Luckily for me Richard from Pristine was available. He came out with John to give me a quote. They arrived timely, and also had his assistant call me before arrival to give me heads up, which I appreciated since its nice that they respect my time and schedule. They checked out the problem and answered all my questions. Richard and John returned to replace the water heater, and also addressed some other plumbing problems that I had, including a dishwasher that didn't drain and a kitchen sink that spewed some pretty nasty odor that smelled like...sewage! Richard and John replaced the hot water heater, fixed the dishwasher, and replaced some pipes below the sink and the sewage smell was gone! They took longer than the estimated time but I could tell that they were meticulous and took pride in their work. They also patiently answered all of my questions (which I am sure were pretty lame). I could also tell that they were experienced and also was thoughtful enough to ask me questions about other possible, related problems.They do not offer the lowest prices but I am a believer in you get what you pay for most of the time. If you want an experienced plumber that works in a detail-oriented manner, answers your questions, is polite and friendly, and leaves the premises after thoroughly cleaning up, call Pristine! Thank you for a wonderful job!
Our tub was slow to drain, so we first tried one of those plastic strip gadget to yank the hair out of the drain (this had worked before on both the restroom sink and the tub), but not this time. We also tried Liquid Plumber, but still no good, so finally had to call a plumber.
We were impressed with the job Pristine Plumbing did a few years ago (you can probably still find my shower valve repair review on Yelp), so we called them back out. Rey arrived right on time, was professional, friendly, and respectful of our property (wearing the pandemic gear of shoe covers, face mask, etc.). Just before he arrived we had discovered the restroom sink was also suddenly draining slowly.
He laid out his plan for investigating the issue and that he would present some options once he had finished investigating.
Once he was done investigating, he let us know the toilet remained unaffected and therefore the clog in the sink and in the tub were most likely local to each instead of the main pipe. He gave us the option to run a rooter through the tub drain out to 20 feet to potentially unclog the drain and to verify that this section of the pipe was not encumbered. He presented another option to take apart the sink to unclog it, but we decided to wait and see on that one, (with the idea of maybe trying some of our gadgets first to see if we could take care of that one on our own).
In the process of accessing the tub drain, Rey discovered the access cover broke as he removed it (this is a 40+ year old house and that was probably an original part). Rey explained what happened and that he would leave to get a replacement part and replace the damaged cover at no cost.
I was busy working at home while Rey was doing his thing, and I believe I heard him talking to the office on a couple of occasions. He let me know he was able to negotiate a discount on the sink repair work, but we still felt like we might be able to take care of it ourselves (even if we weren't really looking forward to it). There was no hard sell, pressure or scare tactics, he just resumed his work.
In the end, Rey unclogged our tub, installed the new tub drain access cover, and caulked it. While he was at it, and because there was missing caulk from the base of the other tub fixtures, he caulked them too.
He had another surprise for us. He had removed the restroom sink plunger and installed a hair-catching mesh that he picked up while he was getting the new tub drain access cover. More than that, without the plunger in the way, he had been able to unclog the sink as well. Rey really went beyond our expectations.
We feel we paid a reasonable price for him to unclog the tub, but we got a new tub drain access cover, some extra caulking, a hair-catching sink drain mesh cover, and an unclogged sink at no cost.
You can be sure we we'll be calling Pristine Plumbing (and asking for Rey Torres) the next time we need a plumber.
Kris V.
05/08/2013 12:00:00 SA
My sink was clogged and backed up. I had previous checked the pipes but didn't find anything. Figuring it was a bit further down, I called pristine plumbing to get it cleared.
On the same day they sent Steve over to fix the problem. He came on time, was very courteous, took his time to explain the problem and answered all my questions. He even gave tips on how to avoid the problem in the future.
I was glad to see he brought a camera wire with him, and that he used it to ensure the pipe was completely cleared behind bends in the pipe.
The whole process was very smooth and I would highly recommend Steve/Pristine Plumbing.
Pristine plumbing has been very easy to work with. They have great customer service when answering the phone. Steve was super helpful and polite. We have used Pristine plumbing for various indoor and outdoor plumbing issues, and everyone has been super nice and courteous.
We had an emergency and Pristine was the first to respond. Ruben helped us quickly and came sooner than expected. While he was in transit, he was on the phone assisting us. He was very professional and knowledgeable.
The quality of the work and service was top notch. I highly recommend!!
**DO NOT USE THIS SERVICE*** THEY ARE A SCAM**
They brought 2 young kids to give me a quote to install a washer pan for my Washing Machine. Kids told me it was $650.00 for the washer pan installation and they will charge me $780.00 if they wanted me to have them install my washer at the same time. I expressed how absurd that cost is and they told me it was within reason.
Called another company shortly after and was quoted $150.00 for the job. The fact this company is sending their workers to take advantage of customers is 100% unacceptable and should not be in business.
Sylvia K.
07/04/2017 12:00:00 SA
I've never seen any plumber as kind as Dwain. When I realized my food dispenser in sink didn't work at all, it was already dark outside. I just gave up and went out to backyard for trash then I saw Pristine Plumbing truck and met Dwain who just finished from my neighbor's. After hearing my issue, he looked into my sink and found slime (from my kids!) stuck inside. It was very quick and professional to take it out and the best part is he didn't even ask any money. He just said 'I came this neighborhood anyway and it wasn't a big deal. Just please call me whenever you have any other issues later' It was one of the luckiest night ever to me and my kids (I didn't yell at them thanks to Dwain)
James D.
01/05/2013 12:00:00 SA
Another great review for this company. I would recommend them to my mom, I love them that much. These are some quality guys that do quality work. I had a broken water heater that needed to be replaced. They were able to work with my schedule, came out and did a fantastic job. They walked me through everything that they did and made sure that I understood the process. Dwain, Rudy and Rich were professional, courteous and knowledgeable.
They even pulled work permits with the City so everything was inspected per code. No shortcuts or cutting any corners. If you want things done right the first time, call these guys. And they accept credit cards.
We had an issue with our valves behind the washer and had to get it replaced. Rey did a fantastic job explaining to me his process and was very thorough checking everything before he left. Especially with COVID-19, I appreciate that he wore a mask during the entirety of the time he was here. Overall had a great experience! Thanks for the help Rey!
Alex fixed our shower valve and we were so impressed with his skill and customer service. We have used lots of technicians in the past and never met a technician like Alex. He did an immaculate job, taking so much care rather than just fixing it superficially. And he left the space clean and spotless. Pristine Plumbing is lucky to have Alex! Thank you so much!
Christine M.
01/06/2016 12:00:00 SA
I called Pristine this morning with a problem that had forced us to shut off our water. Diane, the woman who set up my appointment, told me to call her back if there were any issues (a nice touch). She set the appointment for 3-5 and I received a call from Steve right around 3 and he was at my house shortly thereafter. He promptly fixed the issue and was on his way before 4:00. Both of the guys who came to the house were extremely nice and did a great job. I'll call Pristine next time I need a Plumber!
I had a small kitchen flood and Sergio showed up with a smile on his face to save the day! He was prompt, polite, knowledgeable and extremely efficient! I'll never call another plumber again!! Thank you Sergio and Pristine Plumbing!
Wei-yeh W.
10/08/2021 12:00:00 SA
The response time was good. They came the day after my call. I had an unfinished installation of a garbage disposal, the tech was able to figure out the problem and used my old part to put the disposal on. The cost was high (&169) for about 20 min of work.
Pristine Plumbing is absolutely outstanding. My water heater was in need of replacement and this plumbing service was the solution to every problem. Richard was professional and easy to work worth. He is on time and has a lot of experience and I would trust him with any of my plumbing needs. He is just awesome!
Kathy K.
10/08/2021 12:00:00 SA
We called Pristine Plumbing yesterday morning and specifically requested Jim as we've worked with him before at our old house. Jim and Ben were able to come in the afternoon, assess the situation, and give us different options for a solution. Everything was done quickly without cutting corners and Jim even went around to fix some of my other complaints for free! He is a wealth of knowledge and is so kind to share all of his tips with me. While I hope to not have another plumbing issue anytime soon, Jim and Ben will be the first guys we call!
I've had a leaky kitchen faucet for a month that I've been putting off. Finally decided to call Pristine Plumbing, and Elias came to check it out. He replaced our faucet seamlessly and explained everything to me! He was so thorough, patient, professional, and knowledgeable. I'd highly recommend Elias and Pristine Plumbing to anyone with plumbing issues! I was so pleased with the entire experience and with Elias's expertise. Pristine Plumbing has now become my go-to company to call whenever I have issues. Thank you, Elias!
Jennifer O.
06/02/2017 12:00:00 SA
I was very impressed and happy with the service provided by Pristine Plumbing. Firstly, April Lynn was so kind on the phone and got me an appointment right away. I was given a time window from 7:00am to 9:00am , but the repairman showed up right at 7:00am without any delays, which I really appreciated. They also sent me a text notification when he was on the way and a picture of what he would look like!
Steve arrived to fix my garbage disposal and was extremely polite and friendly. He was able to identify the model right away and give me a variety of options for fixing and replacing the unit. In the end, I decided to replace the entire unit and he had it installed and running in less than an hour. He was also able to give me some advice on existing plumbing that the previous owner installed.
All around, it was such professional and enjoyable experience and highly recommend their services.
Jennifer B.
05/11/2020 12:00:00 SA
I have had the most incredible plumbers help me out when things have gone awry. I had a pin hole leak that Richard helped me with and then on Mother's day (of course) I was trying to install my own shower trim and water was everywhere. Joseph saved my life! I have nothing but praise to sing to Pristine Plumbers
James G.
12/02/2022 12:00:00 SA
Our plumber, Ben, was super polite, explained the situation clearly, and completed the work in a timely manner. Once the job was complete we received the invoice and they sent pictures of the work, very professional. I will say that they are a little expensive but got the job done quickly. I now wish I had looked for coupons and negotiated a bit more. Oh well, happy wife happy life
Our bathtub was very slow on draining. I tried to fix the issue myself but was unsuccessful. Gave a call to the folks at Pristine, who came out within a few hours. I was given an estimate and they were able to fix the issue.
We called several plumbing companies when we noticed water pooling underneath our water heater. Pristine Plumbing was the first to send someone over to do an inspection at no cost. Cameron White was the technician. Unlike others who immediately tried to sell us a new water heater, Cameron took the time to assess the situation first, and after careful and thorough inspection determined that the water heater was actually fine. Turns out we had a pipe leak. Cameron did an outstanding job to resolve the issue. From start to finish, his attention to detail, dedication, and excellent customer service skills were apparent. He understood how an unexpected issue like this would be stressful for homeowners. He went over options, walked us through each step of the process, and patiently addressed all of our questions. Any potential issues or scheduling delays were communicated appropriately. The ability to tap into the knowledge and strength of a team was also an asset, so shout out to Dwain and Andy for the assist. We decided to go ahead and get a new water heater as well, given that it was toward end of service life. As in most cases, doing a great job and having great customer service gets rewarded with more business. We were impressed with Cameron's professionalism, hard-working nature, respect for our property, and overall great demeanor and customer-oriented approach.
Cyndi G.
08/11/2016 12:00:00 SA
We had an emergency, after reaching out unsuccessfully to a few other companies I contacted Pristine Plumbing. They were AMAZING!!
Chris was prompt, professional and obviously knowledgeable. Highly recommend!! Thank you Pristine Plumbing and Chris!!!!
I was having water heater issues at my house and I let the property management know right away. They sent Dawyne out from this company to check out the issue and get a quote. I let Dwayne know about the issue I was going through. I told him that the past week and half was hard because I wasn't able to take a comfortable shower when the water heater was going in and out. Dwayne was very sympathetic and he cared about the situation.
I appreciate Dwayne being professional and caring. He did a great job. Not only did he care but he took the time to explain the issue. I know now what to look for next time if this issue happens again. Very customer service oriented. I will definitely use them again in the future!
OC Y.
03/12/2014 12:00:00 SA
We had a great experience with Dwain. He came out to do a free estimate on one of the handles of our tub. We were told by another handyman that he would have to break the tile around the tub to get access to the part of the handle that needed fixing and it would cost us $200. Dwain carefully examined the handle and concluded that the handle just needed replacing. He showed me by removing the other handle and put it where the broken handle was. This allowed us to shut the water off completely to stop the drip. He said all we needed to do was to buy a replacement handle and we could fix it ourselves. He didn't charge us for the advice and did not try to make us do any unnecessary work. We replaced the broken handle for $10. Class act! Dwain was competent, honest and professional. Definitely recommend them.
I had a free estimation from Pristine Plumbing. The specialists were very responsive, informative and friendly. I am waiting for their estimate.
Charles S.
12/09/2019 12:00:00 SA
My wife and I are so extremely pleased with Pristine Plumbing. We for sure no longer have to hunt for a professional and reliable plumbing company. The technician, Joseph Mounga is a gentleman that all companies wish they had to represent them. Professionalism is definitely Josephs middle name. If you need a service call Pristine and request him. Would have gave 100 star but my limit was 5.
Cameron was the kindest, most patient, most polite, most professional technician we've ever had at our home. We had unexpected plumbing emergency and made an appt with Pristine Plumbing. Cameron texted us when he was on his way, politely introducing himself and arrived at our house exactly on time. He was really knowledgeable, explaining our plumbing issues thoroughly, taking the time to explain our options and patiently answering all our questions. As a germaphobic mom, I've honestly been hesitant about having anyone in the house during the pandemic. But Cameron fixed everything beautifully and safely, and left each area in immaculate condition. The work we needed was extensive, yet Cameron remained incredibly pleasant & professional throughout the long hours. We know there are lots of plumbers we could call, but Cameron makes us only want to call Pristine Plumbing. I rarely leave Yelp reviews, but I had to leave this one. Thank you Cameron!
Called Richard this afternoon and he came over right away. I won't dare use another plumber after two awesome interactions. He is friendly and very very clean.
Megan M.
06/05/2012 12:00:00 SA
I called Pristine Plumbing to take care of some clogged drains we had. I called them yesterday evening around 5pm (6-4-2012) and they were here this morning at 8am (6-5-2012). I found them here on Yelp! and they had the highest stars with the highest number of reviews in my area. They were super nice, on time, super clean and it cost exactly what he said over the phone. They were professional and personable and there isn't enough nice things I can say about them! They put on the blue boot covers before they stepped foot in the door and put down mats to protect the work area, they left everything cleaner than when they arrived. They will be my go to plumbers from now on!
I Love Good Service E.
3/31/2023
I have been doing business with Pristine Plumbing for over a decade, and I am so grateful to have a trusting company with high-quality standards and workmanship, for plumbing services.
My hot-water supply line burst to my water heater early in the morning, and Pristine Plumbing had a plumber at my home within 1 1/2 hours. My Plumber; Cameron, tried to salvage my water heater in many ways, but my pilot light would not ignite. It turned out, my water heater burner was at end-of-life.
I ended up having a new water heater installed, and two additional plumbers showed up to help expedite the job. One of the additional plumbers; Johnathon, knew city code requirements for installment and assured me the water heater was installed correctly and to code. Leon; the second additional plumber, worked to move the old and new heaters out and into my home in a very difficult location which was not easy, as well as assist overall with the installment.
All three gentlemen were professional, respectful of my home and me, and ensured I was confident in their work. Pristine Plumbing will work with my city to pull a permit for inspection of the water heater installment, within 48 business hours. I am waiting on the permit to be pulled for inspection, but I am confident Pristine Plumbing will pass with one inspection!
Thank you Pristine Plumbing for always protecting me and my home, I know I am in good hands with your team, and I value and appreciate your team's work!
I must say that dealing with Jim onsite, as well as communicating with the office staff at Pristine Plumbing, was a very pleasant experience. I never felt like they were here just to take my money. Jim was honest and appeared to genuinely care about what was best for our facility. I would definitely recommend them.
I was requesting quotes for a vanity sink install and Pristine was the first to respond and offer an appt. They showed up on time and the tech was very friendly and professional. I had some questions about a few other small plumbing items and he was able to address all issues quickly and with confidence. Their pricing is fair and quality of work very high. I would definitely use them again!!
The only thing stopping me from giving them a higher star rating is the pricing. $375.00 to lift and reset a toilet was a bit high. However, Steve and Jim are awesome. They were very professional and got the job done. Steve showed up on time and when he had an issue he called Jim who came and helped Steve out. Both Steve and Jim were very friendly and explained everything to me. I was quoted for the toilet lift and reset and then for the snake of the line. My biggest complaint is NEVER was I told of a $295.00 camera charge, however it was on my bill. Although they were very friendly and professional, I think in the future I will shop it out more. SEE UPDATE BELOW:
Update: I received a call from Denise the office manager who gave me a credit back for the camera charge. I would say Pristine has GREAT customer service, and I will give them a call in the future. They have earned my trust back.
Ravi K.
04/06/2019 12:00:00 SA
Pristine plumbing is an excellent company. They are very professional. They are on time. Ready to serve any time you call them. Job is done complete and clean. They are pricy. If you want peace of mind you need to pay a bit more I guess. I highly recommend this company for any plumbing needs.
Alex did a great job replacing the cartridge for us in such a short notice. Highly recommend as the price/quality is very good. Would definitely call them for the next job!
Avery M.
07/08/2016 12:00:00 SA
I'm shocked this company has such great reviews. I had them come to my house to give me an estimate on running a gas/hot water line from either my main house or my back house ( I own a duplex) to my garage so that I can move my laundry set-up. The technician, Fernando (and the guy he came with) verbally quoted me TWENTY THOUSAND DOLLARS. They said they would send me an email with an official estimate...which never came. Either they just didn't want to do the work or they were trying to take advantage of me because I'm a woman. Regardless, I'm not stupid. Thanks for wasting my time. Another plumbing company just finished the job....cost me $1,500.
This company really cares. Sergio, Cisco and Adrian will take great care of you! Honest and hard working.
Brissa E.
02/07/2023 12:00:00 SA
Toilet was clogged for a few days, went through warranty company and they sent a plumber but he couldn't fix the issue. Called Pristine Plumbing, they sent Ben Tialino the same day within a couple hours. He was great fix the issue. He was very informative and explained what was wrong very well. Thank you!
Thank you for sending Ilai out to help me with my leaky shower. He was professional and understanding and very patiently answered all of my questions. He was extremely honest with his assessment of the situation and it really felt like he was looking out for my best interest in resolving my plumbing issue.
They are overall very nice including their technician (reason for two stars instead of one) but they charge you an arm and a leg and try to propose way complicated solution. To fix the broken junction to my sprinklers main supply (see first picture), they quoted me 1200 and 700 depending if I want to move the lower valve (visible in the second pic) up or keep it as is, and 189 if they wanted to only plug the upper junction. I said no, made a trip to Home Depot to buy 40 bucks worth of parts and was able to plug it myself in less than 20 min and I am not even a plumber! Buyers be aware cannot be more true when dealing with these guys.
Zero Stars! Tec came to tell me what's wrong, couldn't set another appointment to fix the problem till he gets the parts in. Also said he'll call to let me know how much, then we can set another appointment. Well I never heard from him again.
I woke up last Saturday and went to shower and realized that I had almost no water pressure... We called Pristine and they were able to send someone the same day. Rey quickly diagnosed the issue as an regulator problem, gave us a quote and replaced it. He also noted that the old regulator had been adjusted far above standard (probably a prior company fix to low pressure) he installed the new one to standard range and my sinks no longer spray water at me.... a problem I had learned to live with and forgot I had. Very pleasant and professional... Great service!
This weekend I was unfortunate enough to find a leak under my kitchen sink. I called the first few plumbers on Yelp in order to have someone come out and look at it. Since I'm a CPA my hands had never seen an honest days work and I wasn't about to try and figure it out myself. What I found was that most plumbers were not working the weekend or it was going to cost me extra to have someone come out. Justin from Pristine Plumbing was one of the few guys that gave me a call back. Rather than come out and simply charge me the service call fee he walked me through what turned out to be a five minute exercise that saved the day. I appreciate his help and we'll definitely be calling him next time we're in need of assistance.
Steve S.
09/11/2023 12:00:00 SA
I called Pristine to come out and take a look at my water heater as the pilot light would not light. I was told that there was no charge for them to come out out the home. I thought this could be a good thing but also wondered why they did not charge a flat service fee price and then apply it to the cost of any work or repairs that they may have needed to complete. Well, the technician entered my home and proceeded to tell me the companies mission and values and that they pride themselves on the quality of the work they do and that they were not the cheapest but in the middle when it comes to value. That sounded like a good sales pitch and the technician then shared their ridiculous prices just to look at the water heater to see if they could get it working again. I was told it would be $ 327.00 just to look at and diagnose the problem and that it would be another 300+ dollars to actually clean the Bruner and complete other repairs after diagnosing the problem. All this without even lifting a finger and even taking a moment to actually see what the problem might be. When I told the technician that I was not going to pay that kind of money to just have the technician look at the water heater and tell me the problem, he proceeded to make a phone call to his supervisor. His supervisor and the technician tried to sell me on the fact that it is not often worth it to complete repairs on an older unit which may need to be replaced soon. Not only did the so called supervisor (Mike) provide me with some educationabout water heaters, he also fails to hear what his customers concern was. In addition, he (Mike) said they he did it want to sound like he was trying to up-sale me but this is exactly what it felt like. It is sad that you would try to take advantage of the situation and continue to push the need for a new unit even though I had clearly stated at the beginning of our conversation, that I just wanted to get my water heater up and running and that if they did a good job at a REASONABLE price, then I would definitely consider them to do the work when I went to replace my water heater in two or so years.
Although I may not have the background and knowledge about water heaters that folks from this company do, they may want to enlighten them selves on meeting the needs of their customers and setting appropriate pricing for service fees. I did not appreciate that fact that the tech did nothing other than look at the outside of the water heater and made no effort to even try to start (light) the water heater and continued to try to sell me on purchasing a having a new water heater installed. While I can appreciate the fact that sometimes it is best to put in a new unit I and not spend too much money on an older unit which may not have as much life on it, your company should acquire some education on listening to their customers needs and attempt to fix the problem without ripping them off. I was able to have someone else come out and they were able to get the pilot light lit for a very reasonable service fee and not try to sell me a new water heater. If you do not want to do small jobs and/or repairs and only want to install new water heaters, then please don't waste your time and more importantly, your potential customers time. I am happy to say that my pilot light is lit and that I am glad that I did not cave to your ridiculous prices. I would never recommend this company to anyone. It is obvious that they pay for their reviews.
Mike O.
07/08/2013 12:00:00 SA
The replaced the wax rings under two of the toilets in my house and they also replaced the faucet in the kitchen. The did it quickly and for a reasonable price. I would highly recommend them.
Richard B.
08/12/2021 12:00:00 SA
Parker and Brody were great! I tried to fix my water heater on my own thinking it was a simple 5-minute job and I was very, very wrong. When Parker and Brody came, they walked me through the issues with the water heater and my options for fixing, swapping out, or upgrading my unit. Ultimately, I went with the tankless because it has a 25-year warranty (as messing around with the water heater is not something I ever want to do again). Parker and Brody were very professional, patient, and overall fun dudes. They were approachable and were patient with my millions of questions and dad jokes. I would absolutely use them again in a heartbeat.
Thanks again, guys!
Dhar P.
07/06/2016 12:00:00 SA
Pristine Plumbing came out right away for our water leak. They walked us thru on the phone how to shut the water down. Once they arrived, the representative Anthony quick evaluated the situation, gave us a several options for repair and pricing. Very professional. The work was done in a clean manner and timely. Will definitely use again and recommend.
I just had our leaky faucet repaired by Joseph Mounga and he quickly completed the job. He was both professional and courteous.
Joseph also recommended other services that would be beneficial to us and he also checked our water pressure to ensure that it was at the desired level.
It is without hesitation that I recommend Pristine Plumbing and their expert plumber, Joseph.
Based on Yelp reviews, I had Pristine Plumbing come out to unclog a bathtub/shower drain that we had not used for awhile last week.
On the good side, my observations were that their plumber was prompt, courteous, helpful, clean, knowledgable and friendly. Good level of service.
On the not so satisfied side, when the Pristine Plumber arrived and I described the drain clog problem, he said it would be just under $200 to unclog it. I thought the charge was a bit excessive based on what I knew, so I asked him a few times if this was the regular base charge. He assured me each time that it was the base charge. At that point, I decided to bite the bullet and go ahead with the servicing since he was already there, and note this experience as a lesson learned. Given the higher cost, I decided not to have him look at any other plumbing related projects in the home. He proceeded to unclog the drain with a plumber's snake tool and found the typical hair that had caught along the drain path. In total, the whole exercise of pulling up, getting tools out, unclogging the drain, leaving, etc. took under 30 minutes.
My rookie mistake was that because I found this company on Yelp and felt the pricing seemed reasonable in the reviews, I did not ask ahead when I booked the appt for the estimated cost. I strongly suggest that you get the rough estimate before you have them come out, then you can decide from there. To be fair, some might say that this cost was fair and that you get what you pay for. My feeling was that I would try to check other firms for a similar service level but at a lower cost before booking Pristine again.Good luck.
Pristine Plumbing came to our rescue late one night, and we are forever grateful. After searching for a 24/7 plumber at 12 midnight on Yelp, another plumbing service recommended Pristine. I called, someone picked up. And that person was so helpful and let me know that a 24 hour plumber would be in touch with me. Joe, the on call plumber, called me 30 minutes later (he was whispering while we conversed so I knew he had kids fast asleep but he helped me as much as possible through FaceTime). I wasn't able to do much, and asked Joe if he could troubleshoot with my husband when he got home. Even though the 2 of us couldn't do much with Joe's help at 2 am in the morning, Ruben and Jacob came through for us that very morning and worked on our plumbing problem for over 5 hours. After all that was said and done, I'd recommend Pristine Plumbing to anyone in dire need of a 24/7 plumber!
Debbie S.
07/04/2022 12:00:00 SA
I called Pristine Plumbing for a quote on replacing a shower drain flange. They came out quickly but their quote of $4800 was ridiculous, even a 10% discount they were overpriced. Maybe they thought a woman wouldn't know any better. I had another plumber give me a $1200 quote which was probably reasonable but ended up fixing it with the assistance of a neighbor who is a general contractor for less then $100 in parts.
Randall G.
02/12/2022 12:00:00 SA
Great customer service. Quick response. The two gentlemen who replaced our water heater, Cameron and Elias, were friendly, patient, and transparent with all aspects of their work. They answered all of our questions and addressed all of our concerns. Highly recommend this company for your plumbing needs.
Connie R.
02/07/2012 12:00:00 SA
I called several plumbers, but he seemed very knowledgeable, honest and fast . I was very pleased with how quickly and diligently Richard found the mysterious leak and fixed the problem. He was reasonably priced, very clean and professional. He was even able to refer a certified handyman to repair the drywall. To top it off he lives nearby in Irvine and knows this area. Great job!
Chuck and his team are excellent to work with. They did a great job in installing a recirculation pump at my house - now it only takes a few seconds for hot water to come to the master bathroom in comparison to 3 minutes in the past.
Dd W.
08/11/2018 12:00:00 SA
Pristine Plumbing, needed a simple clog rooter. Everything was ok from the kitchen to the outside access drain. I explained what was happening to Pristine over the phone and made an appointment. On time, professional, knowledgeable, AND SO OVERPRICED! Live and learn. I went with a local company thinking that it would be nice to have a local plumber, figuring they would be more honest than the commercial plumbers you hear on the radio. Well, the first estimate out of the plumber's mouth was $575...wtf...then came down to $400...then came down to $325 All it was, was a simple clog. I could have had this done by Rooter Hero for $77 or Mike Diamond for $99 or Rocky Rooter for $80 or Super Plumber for $39.99. Yeah, I got taken, big time. I was not home when the plumber came, I had my husband receive the appointment, he didn't know what was a normal price from an extraordinary price. Maybe these guys would be good for something critical, but for the simple stuff, bypass, call a smell good plumber...
Bara T.
05/07/2014 12:00:00 SA
Once again Pristine Plumbing came to my rescue. Our toilet had flushing problems, and after listening to the descriptions, Denise set up for Richard to come out and take a look. Richard came, brought a camera, and inspected. He also camera'd the closeout to the street. There's a plug somewhere. He also said that we might need a new toilet.
After looking around, decided to get a new Kohler one. An appointment was setup for Saturday, and Steve came out to do the work. It turns out that the old removed tree had got roots into the toilet and since it was removed, still left the roots. Steve cleaned everything out, and Richard was right. The decayed roots material was stuck onto the toilet as well, so it was a good call to get a new toilet.
An hour and half later, the new toilet was in, the camera went thru fine, everything explained to Honeybuns, and good to go.
I highly recommend Pristine Plumbing, the work is consistently done professionally, they answer their phones, they come out when they say they would, and usually they give you a 2 hour window for wait time. They give you a courtesy call before they come, they call you if they are going to be late, they stay in touch so you are not waiting / wondering if / when the plumber will show up.
And they clean up after themselves! Thank you Pristine Plumbing!
This is probably the best plumbing company in OC , especially Rob , great service , honest and good price .
Thank you
Awesome service. On time and good work. Price quoted was a bit high but I did not have any other choice! Glad our problem was taken care of. Lisa
Called these guys for my running toilet. Quick response, knowledgeable plumber and thorough work. Would definitely recommend to my family and friends. Robert (plumber) even took the time to explain what he was doing so that I could fix the other toilets myself.
Fantastic service. I reached out to them for installing a water softener system that I purchased myself. Ben arrived quickly to quote me in person and he was very professional, corteuous, spent time with me explaining what is needed, why it is needed and provided me with various solutions and helped me choose the one best suited for my budget and goals.
On the day of install, Ben had two other technicians come and assist. Simon and Ryan were very attentive, treated the project like their own, and took great care of the premises. The whole team was very polite and had a great positive energy that I believe also greatly influenced the stellar outcome.
Furthermore, their pricing was very competitive and although higher than a couple other providers it was well worth it. Thank you again Pristine Plumbing.
My bathtub faucet had an internal cartridge break. Had to shut off water to the house. While this can be a DIY fix, I was hesitant as I might run into unforeseen issues and needed to have the issue resolved asap. The price tag was expensive, but my plumbing tech was a knowledgeable professional.
If you are going to call Pristine, I 100% recommend Cameron White. He explained everything he a calm laid back manner and made the entire ordeal rather pleasant. We did run into issues pulling out the cartridge and putting the new one in, so as time went by I was glad to have him working on the faucet. That night there was a slight drip so he did come back the following day to fix it at no cost. Overall, highly satisfied with the level of service.
I've been using Pristine Plumbing for over eight years. In fact, I think there's another review from me eight years ago! Whenever I have any issues in my condo, I call them and a tech is at my home same day within the hour usually. Such was the case a few days ago when I discovered a leak in my kitchen. The disposal cracked and the pipe leaked in the cabinet making a big mess. Licensed plumber Cameron was at my home within 45 minutes! He ended up repiping the entire area to bring it to code and replaced my garbage disposal with a new and better model (much overdue). Plus, I replaced a badly rusted angle stop. He also prepared a detailed report for my records. Furthermore, he fixed a minor issue with my toilet connection free of charge. Thank you PP for always being there for me. I trust your experts and your quality, and appreciate the warranties on your labor and parts. Highly recommend you to everyone I know.
Great service! Had a drain issue in the shower and so where did I turn to... YELP! Very meticulous and clean in how they go about their work. I can see why they have such a high rating and lots of great reviews. I will definitely use them again in the future if I have any plumbing problems.
Pristine Plumbing replaced my water heater about 4 years ago and they came right away because it was an emergency situation.
Recently, Fernando fixed all the leaking faucets, replaced some old pipes and a toilet for me. He did a wonderful job fixing and cleaning up the mess. About the same time, I was helping my friend taking care of their rental property and they had some issues with their bathrooms and Fernando helped them fixed all the problems as well.
Michelle J.
08/12/2014 12:00:00 SA
I should have listened to Yelp reviewers and hired Pristine Plumbing first. Instead I wasted an entire day waiting for Poseidon Plumbing to show up. My first and last time I deal with anyone who only communicates via text message. Now, Pristine Plumbing promptly answered their phone and scheduled my appointment. They even called to ask if they could come early(of course!). Steve and another plumber came to install my new Grohe faucet. Steve is very experienced. Together they did an outstanding job on putting my new faucet in. I took the occasion to ask Steve about a few other plumbing items I was thinking of addressing. If I ever change out the flange in my sinks upstairs I would definitely hire Pristine Plumbing.
This company is very professional. They know what they are doing. Don't leave your household plumbing needs to someone who is unlicensed and/or a fly by night operator. If you own a house, don't leave your plumbing needs to chance. Spend the money on a licensed professional- Pristine Plumbing!
My garbage disposal wasn't working so I called Pristine Plumbing to see if they could come out to assess the problem. I spoke with Richard and he asked me a few questions about the problem--was there a hum or no noise? etc. After assessing the problem, he told me that I could easily fix the problem. He spent 10 minutes on the phone with me talking me through the process and voila, I fixed the garbage disposal on my own! He saved me a lot of money and time this weekend and for many years to some. Thanks Richard!! I will certainly be giving him my business anytime.
Heard some water in the wall & Called Pristine Plumbing. They were able to come out same day and diagnose it was a slab leak. Luckily we caught it early and they were able to repipe two pipes in the wall. Chris Burbage was awesome! Explained everything to us, gave us the options and we felt a very competitive & good price. They also replaced a Garbage Disposal & cleared a bath tub & sink that was draining slow. They were professional, clean, kept in communication about the job and timing and got the job done by 1pm the day they came to do the job and we were back in business! I would highly recommend this company. Have used them in the past and have always been happy with them!
Patrick Z.
09/07/2022 12:00:00 SA
Fernando exceeded my expectations in every way. He was responsive to visit for an estimate, flexible around my schedule and the work he did was true to his estimate and didn't try to upsell anything. His work was quality and he gave me great advice as well. I wouldn't even consider using anyone else.
Called this morning around 8:30 am and they showed up at 11:00am. Jim went over the costs and started the job right away. I highly recommend Pristine Plumbing. Very professional,Jim explained everything he had to do and made some good recommendations to help fix our problems.
Great Timing and Super Service.
Excellent Technician Rueben Hernandez Thank you very much. I recommend you Highly *****
Had the standard Irvine slab leak. Dwain narrowed it down to the hot water and rerouted the failure loop. He was able to route it without going through the attic so it made it a bit cleaner. He was upfront, honest and on time through out the process. I'll use them in the future.
Michelle D.
04/08/2013 12:00:00 SA
We have called upon Pristine Plumbing now a few times and I couldn't be more impressed. Everyone who has come has been super friendly and professional. They are fairly priced and incredibly honest. I wouldn't go anywhere else!
Dwain and Steve were very professional and thorough in their service call. Both explained and walked me through what was happening with our water heater. They had extensive knowledge about the product. They were kind and courteous.
Terrible experience! I was quoted $485 to replace 1 ft of copper pipe which is very accessible. Plumber was definitely looking for as much money as possible. I told him I had a quote for $250 and if he matches it, he could do the work. Instead, he refused. I don't understand how anyone can justify not taking $250 for half hour of work and maybe $10 cost of material and he is already at the work site. Very dumb business decision! Wow, That's more than what most very good lawyers and doctors make. I am shocked with your high rating on Yelp. There was at least another $500 in plumbing work we needed elsewhere in the house. I wouldn't dare asking for a quote.
Warren D.
10/05/2022 12:00:00 SA
Professional and thorough, checked other aspects of my plumbing system before leaving to make sure I didn't have other fundamental problems.
The owner replied that the initial request was to deal with all the problems of water leakage, and we also looked for other companies to quote, and finally chose you, and also sent an email to clarify that all the problems and repairs should be dealt with. Your repairman will be on the first day. The full payment of $2250 is required, and an additional $525 for camera inspection is required. Finally, $300 is negotiated. Now that the problem has been found, the water leakage problem has not been solved. Now the owner needs to pay $2550. The owner thinks it is unreasonable, and we will report the matter to the relevant departments. In addition to find another offer, thank you!
Came same day and detecting the clog and solved it quickly. He worked very hard. Very happy with the service.
Kristine L.
12/02/2013 12:00:00 SA
1. Denise who picked up my phone call and I needed a plumbing service that day for my kitchen sink and she was prompt, polite, professional with her customer service and called me back shortly after she tried to see if someone could make a day-of house call.
2. Richard was the plumber who came to our house and he was wonderful as well. he was polite, professional and very nice. He explained and answered all my questions with a lot of patience and showed me the cool camera equipment. His service was fast and prompt and he made sure my kitchen plumbing was all cleared.
A++ overall for the company!
I had Pristine Plumbing stop by to look at what I thought was a plumbing problem. I would hear a sound every 18-19 minutes. Mario from Pristine Plumbing found out that it wasn't a plumbing problem at all. My wife had put a sent unit in the bathroom where I could hear the sound coming from. She had set it to stray every 18 minutes.
Mario had to wait for about 8-9 minutes before it went off and said that was what I was hearing.
I felt kind of stupid after that, but relieved after that it wasn't a plumbing problem.
But when I do need a plumber, I will call Pristine Plumbing for sure.
Mario was friendly, clean.
Charles Clark
We have been using Pristine Plumbing for over 2 years now and have had nothing but an amazing experience with every single employee they have sent us. Huge shout-out to the management for running such a tidy ship.
Ruben installed a new toilet for us today and was extremely helpful, professional and friendly. Couldn't recommend this company more.
Richard was out and did some replacements on toilet shutoff valves. He did a great job and was very helpful with other questions I had. The work is great and Richard was very quick to stop by after calling him. I would not hesitate to recommend Pristine Plumbing to any family and friends. Price was good and work was great.
What a great experience with Pristine Plumbing and our technician Fernando. On-time, quick, great quality and value.
Tory Z.
07/12/2018 12:00:00 SA
Fast & Amazing customer service! I called for a plumbing repair for my business and plumbers arrived within an hour! Fernando was incredibly knowledgeable, and efficient! I was informed beforehand of any additional charges or work and received reliable & honest recommendations/feedback. I would HIGHLY RECOMMEND this company and will be using them for all my future plumbing needs!
Tyler showed up on time and evaluated our problem efficiently and professionally. Thank you pristine plumbing
I can't comment on their plumbing work, because our HOA ended up covering the needed leak repair. However, I was very happy that Pristine Plumbing squeezed us in and even waited patiently for my husband to return to work to meet with them. They were friendly and courteous, and they seem to be knowledgeable.
Our spigot out front was leaking so I called Pristine. Robert Parsons showed up within hours of my phone call. Fantastic!
He quickly diagnosed the problem and what was an easy fix turned into me asking him to take a look at our downstairs bathroom that had a leak. Ugh! Long story short, he was on the phone setting up appts for water damage/restoration people to assess water damage and also for someone to test for asbestos.
Robert is friendly, professional and took the time to explain what the problems were and how he was going to help fix them.
We will continue to use and recommend Pristine for all our plumbing problems.
W T.
01/08/2020 12:00:00 SA
We have used Pristine for years based on neighbor recommendations. Jim, Anthony, and all of the team are first rate. Anthony had been out a few times, most recently for a slab leak. He is polite, professional, knowledgeable, and an excellent representative of the company. And Denise the friendly and efficient office manager provides calm and comfort when you are stuck in the middle of a plumbing disaster. Great company!
Excellent service! Eddie came out same day we called and the job was wrapped up in a timely manner. Everyone that came out for our job was kind and answered all of our questions. They really care about the quality of their work and it's clear they have a good work environment. Great hard working plumbers with a lot of knowledge. We plan to keep utilizing this business for all of our plumbing needs going forward.
Best ever. Fabulous whole House Water Filtration System installed. Fernando and his colleague are extremely polite, professional, thorough, clear, very helpful and their installation work is superb quality. I'm super pleased and am happy to have found this company.
ChristiandReggie G.
11/06/2022 12:00:00 SA
Service was immediate on a Sunday. Andy was was very professional and kind also very knowledgeable. Would highly recommend him and will use him in future. Very happy with service.
3rd times a charm... ask for ZACHARY BRODY and get it right the FIRST TIME! And he's very nice, professional not to mention a PRO PLUMBER!
These folks try to soak you for a lot of things you don't need: they lie. I had a leak in a bedroom, and suddenly I needed asbestos testing and mold testing and lead testing. As soon as they found out about insurance, I needed the most tested house in the county. The guy who originally came out, Jim, was great, but the home office (Denise and Christine) was a bunch of lying, cheating frauds. Keep one hand on your wallet when dealing with these slime balls. Eventually, I had to fire them when they refused to do the work I directed without doing a lot of other busy work. Worse than Doctors when they find out you have insurance. Keep away from these folks!!!
They were on time and were able to complete the work they tried there best to work within my budget. I would recommend then.
Pristine Plumbing is aptly named. These guys are consummate professionals. We recently had a major plumbing job completed by another company that has been nothing short of a train wreck. They gave bad advice, claimed things needed attention that didn't and created more problems than they fixed- all at an absurd cost. The experience we had with Pristine Plumbing was the exact opposite. Pristine did a complete troubleshooting and repaired everything promptly and at a very fair price. Many thanks to Dwain, Jim and their team for their professionalism and attention to detail. Companies run like this are rare. Too bad 5 stars is the highest rating.
Johnnie G.
11/10/2022 12:00:00 SA
These guys did a very great job. I put in a request to have some work done while I was stuck in nonmoving traffic and they were actually at my house before I could even get home and I waited 30 minutes until I could make it home. Very great service. When I get home they were playing with my dogs just being patient. They lined up another tray that needed to have work done and set a time for Monday morning at 9 AM. They showed up on time with all the equipment they needed ready to go.
I take out the work done in a few hours and let us know if we had any further leaks they would be back out immediately to get it done. Highly recommend
I unfortunately noticed really late in the day (around 5:25) that our water heater was leaking. I immediately panicked because I thought every place would either be closed or would not be willing to come out by the end of the day. So I made a few calls and they all said they could not come out until the next day except for Pristine! They had Anthony come out shortly after my call and he proceeded to look everything over and tell us what was wrong. He was friendly and clearly knew his stuff. I highly recommend this company!
Allison M.
06/05/2012 12:00:00 SA
Having just moved into a rental house, we have been faced with quite a few problems that keep cropping up. Most recently, a leaky pedestal sink in a very cramped bathroom.
After reading the reviews on Yelp, I selected Pristine Plumbing because of their great reviews, proximity and availability. The scheduler was able to get Duane & Steve to my house within 90 minutes! Yippee!!!!
Not only were they prompt, clean (yes they wore the blue booties on their shoes) curteous and thorough but they took the time to show me everything that they were doing and explained why.
Awesome experience, nice guys, reasonably priced.
I will definitely call them again if other problems arise.
Bravo, Pristine!
I've used this company twice, once for an outdoor spout and once for a leak from a second floor bathroom. In both instances the service was efficient and courteous. The problems were resolved in both cases as well. The only issue I had involved pricing. This last service call involved cutting into the ceiling drywall and filling the upstairs tub a couple of times to investigate the cause of the leak. The tub drain required some resealing and the overflow drain required tightening. This process took two hours and I was charged over $500. I felt this was high based on the services provided. If you want good service in a timely manner and are willing to pay extra for it then I would highly recommend this company!
Five star service! Thanks so much Rey for the expertise in setting up our RO system, it's fantastic. We appreciate the prompt service and quality work!
Had plumming issues in my bathroom and kitchen. Anthony fixed everything...was professional and very nice. Thank you Anthony
We noticed water damage on the wood next to the dishwasher and suspected a leak. We called Pristine Plumbing and they were very curtious on the phone and sent someone same day. Eddie Nova arrived and gave us a sincere assessment confirming our suspicions and saving us some money too. We've been looking for a plumber we can trust and Eddie has definitely earned it. I think we've finally found our go to plumber from now on.
we had such a great exprience with Pristine Plumbing,Ruben and Fernando are absolutely amazing,they're very professional and care about their clients,I'm so happy I chose them,100% recommended :)
Sabrina L.
03/06/2013 12:00:00 SA
This company is fantastic. Pristine Plumbing fixed a bathtub leak that came through my kitchen ceiling and wall. They came immediately and were very skilled, friendly and professional. This is the best plumbing service I have ever had. They are priced a little high, but are totally worth the cost. I will always call them for plumbing services.
Pristine Plumbing is a very high quality company from their communications to expertise of work to the set up and clean up to the especially helpful, knowledgeable and engaging workers. They put a team effort on a challenging project. I assure you will not be disappointed when you hire them. Gilbert was a terrific lead on our project.
Cameron and the entire staff are amazing, thorough, professional. I needed a garbage disposal problem diagnosed and possible unit replacement. Cameron was on-time, looked professional and listened to my concerns. He quickly diagnosed the problem and gave me several options. He had all the parts and tools and was able to complete the job in a professional and timely manner. A+++ and 5 stars. They have earned all my future plumbing business. I highly recommend this company.
Thank God when I had an issue with the water pressure regulator Ruben was the one who responded. Ruben was on time, and extremely polite. He kept me informed of what was going on, and didn't hesitate to bring other issues to my attention which in the long run has most likely saved me thousands of dollars. He will also offer alternatives should there be any.
I found Pristine Plumbing the morning after an emergency sewer back up. The plumbing company that came out originally snaked the sewer and told me the whole line would have to be replaced at a cost of $26K. Gilbert was there the next morning. He did his own investigation, explaining the process all the way through. He determined the stoppage could be cleared by hydrajetting and descaling. The damage the prior plumber described was severely overestimated. Thankfully Pristine Plumbing employs honest reliable professionals like Gilbert.
I've used them twice for garbage disposal replacement and toilet. They are great...respond quickly. Technicians are friendly and answer all your questions. Prices are reasonable.
G G.
05/11/2022 12:00:00 SA
Water heater was leaking. They came out and said the top was leaking and need a new water heater. Paid them about $375 (yes that's a lot of money to just empty a water heater but was going out of town for a week and didn't want to have any issues so agreed to their price and didn't haggle) to flush the water heater and turn off the water lines to and from the water heater.
I came back and the garage and driveway was flooded with water. I found out they didn't close the lines properly and the original water heater still had water in it and was leaking.. yess the one I paid them to drain. I called them back and they said well the water heater probably still had some water in it. Basically saying sucks for you not our problem. If I paid $375 to drain a water heater it's to fully drain it not partially.
They said they will call me back and nobody has to take care of the water sitting or put any dehumidifiers out.
I'm really unhappy with their services and would never recommend them.
Great service punctual and they fixed what needed to be fixed! They know how to treat customers! Thanks!
Adelaide H.
11/04/2014 12:00:00 SA
Just wonderful. I can't begin to say how great this company is, called on a Sunday morning and got a prompt call back.
We were having trouble with our water heater and as I explained the problem to the technician he kindly pointed out that our water heater is still pretty new and may be under warranty. He advised me to check first, then call them if it's not then they can help.
I called the number on the water heater and we are still covered under the warranty.
I would have never have known if it wasn't for this kind honest company.
Thank you!
Lisa T.
11/08/2017 12:00:00 SA
Irvine drain cleared: same day response and good value! Polite, clean (blue footies). Two professionals arrived (Richard and Sergio) they cleaned out the drain packed with hard, caked crud and showed me the camera image of the clean pipes! They drilled (like concrete), not flushed. Even removed the rubber piece that had broken off my garden hose in a failed self-attempt to flush it myself. Replaced cover with new sealant tape on the threads and pipe dope. They provided advice for, and complimented us, on maintenance of the drain. The 40 year old house has a 10-foot sag in the underground pipe from the kitchen, and every 3-5 years it needs pro clean out. Will use Pristine again. Credit cards, checks OK
We just moved to the area and we needed a faucet change-out ASAP...it was an emergency swap. Ok, not an emergency, but it felt like one to us! Ruben H. was our technician and he showed up on time, with the tools and parts needed and got the job done in no time for a reasonable price. He was even happy to have our dog and young son helping him do the job. While we hope to have no more plumbing emergencies, when we do - we're calling these guys.
Davy M.
02/06/2023 12:00:00 SA
Fantastic response time from start to finish. Professional on all fronts. Handled situation very well and did a thorough job. Although we are at the beginning stages of getting this repair done, we know we are in good hands. Thank you for your prompt response and accommodating our time window!
Peggy W.
11/11/2018 12:00:00 SA
I highly recommend Pristine Plumbing. They are professional, reliable and very thorough no matter the size of the job. The plumbers are friendly and thoughtful in your home. Anthony worked for many days in my home to solve our plumbing issue. He was excellent, and a good problem solver. Plus, he is just a kind, thoughtful guy! Plumbing problems are a pain, but Pristine helps to resolve the issue with high quality service and well-trained plumbers.
I originally had Jim come out to change a kitchen faucet and fix two running toilets back in July. He was very professional and personable and arrived right at the beginning of my time window. He answered all of my questions without being condescending. Also he wore plastic booties, and even though my house is kind of crazy, I still really appreciate that.
This month one of the toilets started running again, so I called Pristine plumbing again. Jim came the next day at exactly 9:00am ( the very beginning of my window) and fixed it promptly at no charge & asked me to call right away if it happens again.
I have had plenty of shady contractors/ home improvement people & it's nice to find a reliable, professional person.
Stephen C.
09/12/2016 12:00:00 SA
Pristine's been great and the service they've provided for my various leaks has been very helpful.
I was pleasantly surprised to receive a phone call from Pristine's customer relationship/service manager soon after the incident. She apologized for what had happened. I felt they did the right thing and accepted their offer for a refund. We all make mistakes. I am willing to give them another chance when plumbing service is needed.
Ryan C.
12/04/2019 12:00:00 SA
First of all, Hunter was amazing! He was super nice and thorough. If I do happen to have another pipe problem in the future, I would definitely call Pristine Plumbing. However, the one thing I kinda regret is that I did not call other places to compare the prices. In my experiences, their price is way more than the average charges out there. Even with Yelp coupon deal, I had to give it a second thought before proceed with them.
Better check prices with other companies beforehand. I was quoted almost double by Pristine, but otherwise they are friendly and on time.
Morgan B.
05/09/2016 12:00:00 SA
We had a really unfortunate experience here with the actual process of our repipe of our home that was handled by Jim, however the actual business was not aware of the situation AT ALL until the job was complete or I should say not completed as agreed upon with Jim who was representing them. Long story short, the owner came out as soon as he was aware of the situation at hand and did what he could to make the unfortunate situation right and finish the job. This day in age businesses just take your money and disappear. The fact that the owner took the time to even come out was a very honorable gesture. And he did it in the evening after business hours. He did everything he could to make things right and is a very stand up business owner. You should feel comfortable doing business with Pristine Plumbing as we know that the flaws that may have hindered our experience have been rectified immediately and the owner is very knowledgeable and actually stands behind their work and truly cares about his customers. I would not hesitate to call them again to do more work in our home. We would recommend them to our friends and family in the future and they are a local company. They truly care for their customers and that alone is priceless. Even with the issues we had we still feel that Pristine has earned all 5 stars with the level of care and support that the owner has shown to us along with his office staff. Jackie in the office is very helpful as well and helped the owner greatly with resolution quickly. We're very pleased with how they promptly handled everything.
Luckily haven't needed to have Pristine actually come to our house, but we called them based on their reviews for a faucet that would barely trickle cold water. The gentleman over the phone described exactly how to fix it over the phone free of charge. It was a super simple fix . . . but they could have sent someone out and charged a service fee. You don't find many helpful, honest companies today. When I need a plumber in the future, they will be my first call.
Robert B.
04/12/2013 12:00:00 SA
I run a property management business and look for a few qualities in a vendor. 1. Do they answer the phone or return my call within 15 minutes. 2. Is their pricing reasonable. 3. Do they honor their bids within a certain percentage. 4. Do they do their own job (contact tenants to schedule the appointments and handle the problem from that point forward). Pristine met all of the criteria and even knocked $500 off their bill after a misunderstanding about price. I'll definitely be using them in the future.
Tim K.
01/08/2018 12:00:00 SA
This company has some wonderful plumbers that know their trade and do it efficiently and professionally. Steve Desio and Jim Foley are the best at what they do. I highly recommend them.
Shaun K.
05/11/2016 12:00:00 SA
Very satisfied! I started replacing the kitchen faucet, but ran out of time.
Called about 2:30pm and Jim Foley showed up an hour or two later. Totally saved me!
Jim was great! Like having a friend come help out instead of a service person. Obviously loves his job. Will definitely call again with my next plumbing need. Thanks Jim!!
We needed some immediate help for a plumbing issue at my daughter and son in laws house. Called Pristine and they had a crew out by the afternoon. Dwain led the effort and did a great job of pinpointing the problem and taking steps to prevent water damage. It ended up being a bigger issue that will require a restoration company for the cleanup. Dwain was very helpful in working with the restoration company to get that process started
I especially liked their approach to not just fixing the immediate problem but coming up with a good long term solution.
We will definitely use Pristine again
Leslie L.
11/09/2016 12:00:00 SA
Another great experience with Pristine Plumbing. Couldn't loosen the wing bolt on my toilet seat. Made an appointment. Fernando was called to the job. I was running late -- and he waited for me to arrive. Then handled it in just a few minutes - FOR FREE - because it was a quick, no part repair. I'll always call Pristine.
Richard (owner) came out and did job as bid (sight unseen) even though it took him much longer than expected. would hire again
This is the first time I used Pristine Plumbing and they have been extremely pleasant and professional to work with right from the time I scheduled the appointment with them to inspecting a leak we had at our place.
April was the one who helped with the initial scheduling and she was a pleasure to talk to.
Jim was the expert who came over to my place and 30 minutes before he arrived I received an email with his picture that gave me his details. Jim also called and said he was 15 minutes away from my house and arrived promptly in 15 minutes. He was extremely thorough, very approachable and knew what he was doing. He definitely wasn't one of those that made up issues and scared you. He found out the issue, told me I had to call the appliances guys since he wouldn't pull out a dishwasher to inspect it and that the appliances guys would know what needs to be fixed. Kudos to you Pristine Plumbing you are one of the few honest ones left I believe! Keep up the good work. Jim - thank you so much.
I will definitely recommend Pristine Plumbing to all I know. If there was anymore than 5 stars I would give you guys that too!
Cameron responded in less than one hour and was very professional. I explained the issue and he initiated the fix immediately. Very satisfied with his work. Mike B
I called Pristine to check out a gas leak in my home. I was very impressed with their technicians because they were very thorough and informative in explaining the problem and providing a reasonable solution. I will call them again for future repairs.
Rey came by twice the past couple of weeks due to one of our toilets acting up. Both times he was professional and provided excellent service! He really knows what he's talking about and let us know every solution to the problem. If anything comes up Rey is the guy. Thanks Pristine for the help!!
I would highly recommend this plumbing company.
Very professional, on time, knowledgeable and reasonably priced.
Thien P.
07/07/2023 12:00:00 SA
Good job on replacing the water filter housing unit of my water filtration system. Elias and his co-worker (sorry didn't catch the name) were very helpful, courteous and friendly.
I had a clogged kitchen sink, which I tried mightily to unplug with a plunger, but to no avail. Since the previous plumbers I had used were less than satisfactory, I decided to go to Yelp to find someone. Pristine had great reviews, so I gave them a call. Jim arrived on time and checked out the situation; unfortunately it was not good. This was no ordinary clog but something farther down the pipe. At first I was skeptical, but once he completed the task, which took over two hours, I knew I had made the correct decision going with his recommendation.
Also, once he finished, he took some time to be sure there were no leaks by filling the sinks and running the dishwasher. There was one...it seems in my zeal to unplug my sink I had dislodged the drain thingy on one side, so water was leaking under the sink. Jim was kind enough to fix that for me at no charge. I think I will stick with what I know, and leave the plumbing to the professionals. I will always call Pristine.
We have been using Pristine Plumbling for years now, from faucet replacements, hot water heaters, and emergency flooding issues, and would give them six stars if I could. Richard and his team are all amazingly knowlegable, reliable, efficient and kind. When they do a job, they do it RIGHT, and they back it up. I recommend them whole-heartedly.
Cody G.
05/03/2019 12:00:00 SA
Eli came out to my house in the middle of the night because I was worried about a leak. He was very polite, checked the problem areas I was suspicious of, and gave me some peace of mind.
Have a few things to take care of, and I will definitely be in touch with Eli and Pristine Plumbing!
Zachary G.
03/06/2023 12:00:00 SA
Charged me $189 to tell me what I already knew was wrong with my water heater. Told me they couldn't find replacement parts close (I called the manufacturer and had them over nighted to me after this). Wanted $2500 to replace the water heater entirely. Ended up doing the whole job myself.
CHRIS, a technician with PRISTINE PLUMING, came to my home today.
He was on time, polite, introduced himself, handed me his business card saying, this is my information, should you need somebody in the future.
He has been working on a BEAR of a backed-up drain and has been doing so
for over four (4) hours!!!
He has the best attitude of mind and always answers with thank you(s) and understands my particular need for cleanliness and sharp concern (with OCD) to lock doors, wear booties etc., after coming back from his truck. When I have a question or concern he has polite replies and respectful answers also has explain what he's doing.
I'm getting an education from him. He's so smart and great at his job!!
I must say .... He is an outstanding representative for PRISTINE PLUMING!
If this is any indication of the quality of their staff, they put OCPLUMBING and HTAIRDPLUMBING TO SHAME!
The reps THOSE companies sent seemed unqualified and uncooperative.
I'm thrilled with the knowledge and patience CHRIS shows.
He's a NEVER-GIVE-UP guy, and isn't that what we're all looking for? I recommend PRISTINE PLUMING for every plumbing need in your home!!
He just found the CLEAN-OUT for my main that should've been easily found... It was covered with STUCCO!! He's AMAZING!!!
Our insurance company was requesting a plumbing inspection on our home, We found Pristine Plumbing from YELP and decided to use them because they had good reviews. I expected a plumber to be a bit dirty and dingy but this guy showed up clean and professional. He had excellent manners, was fast, and efficient. He educated me in plumbing basics as he did his inspection. I can see why they have 5 stars on YELP. The owner should hire more employee's like Richard. Our experience was pleasant.
Erin S.
10/04/2016 12:00:00 SA
Always professional and honest. I have used Pristine Plumbing on a few occasions and would not use any other plumber.
Michael S.
12/06/2012 12:00:00 SA
I recently had my water heater and kitchen disposal replaced by Pristine Plumbing. After their inspection of my heater and disposal, Pristine's initial assessments of my plumbing concerns were the same as mine in that both units were functioning on borrowed time. Richard was a pleasure to work with; he and his crew were skilled, professional and courteous. During the city's inspection of my new water heater the inspector commented on how my plumber had done a very good job for me. Upon further review of my inspection sheet for the plumber's name, he commented on how Pristine always does good work. I was very happy with the work Pristine Plumbing did for me, and I would definitely use them again. I highly recommend Pristine Plumbing.
Lin And Jirsa P.
7/30/2014
Richard and Jonathan showed up on time and went right to work on my home in Tustin. They did an excellent job with the repair at a reasonable price. I really appreciated the small things, like putting on shoe guards to protect the carpet and laying down blankets prior to using any ladders. They also educated me on the issues and avoided any upsell, throwing in small things at no cost. I would use them again and recommend them to my family and friends.
Wendy C.
10/11/2020 12:00:00 SA
Needed a plumber ASAP. They were here within the hour. Very professional and super friendly. Wore masks. Performed a few plumbing tasks for us: fixing a leak, sending camera through the drain, flushing the drain. Some costs were good, some a bit pricey. I appreciate the work they did though and would probably use them again if needed.
So there I was thinking they had somehow done a great job.
The fellows did show up and fix the broken water main.
But they incorrectly added a pressure valve and defeated the backflow device.
So it is true they did a great job.
A great job of incorrectly installing our backflow.
Now Irvine ranch wants to shut our water off, and did they come and correct it?
No.
They gave an estimate of over $8,500 to fix their own mistake.
Would I recommend them?
Only if your company has an extra $8K plus to fix their incompetence.
Which I suspect you will take as a no. I really don't.
no work done yet...just received an estimate only. Ben was very nice and pleasant to deal with. showed up on time.
S. Sean B.
10/08/2012 12:00:00 SA
A+ Grade to Richard and Associates of Pristine Plumbing! I found a leak which ended up being a slab leak. Within hours of calling, even though after business hours, Richard and associate arrived (on time), diagnosed the problem, and stopped the leak. He recommended Ernie F. of Paul Davis Restoration to immediately assist in mitigation of the issue (they did great as well). Richard provided most competitive pricing, quality service, and punctuality, all in addition to going above and beyond call of duty and fixing a number of other plumbing issues around the house. I am totally meticulous about all work done and having done a total renovation I have a ton of experience with contractors and with that in mind, I have the highest recommendation for Richard and his outfit.
Our water heater started leaking. I called and within an hour or so Ryan and Gilbert arrived. Same day they installed a new water heater and filtration system. They explained the steps being taken and walked us through the finished product. Gilbert has helped us before and once again, he and the team provided great service!
Fran R.
07/02/2016 12:00:00 SA
Have used Pristine Plumbers twice and have been very pleased with their service.
Anthony changed the faucets in both our bathrooms. He was friendly, courteous and knowledgeable about what he was doing. He wore booties and left the work area clean.
He suggested an additional change we might want to consider making. There was no pressure implied in his suggestion, but since it was such a good one, we will be calling Pristine back to fix that too. I highly recommend this company. Their prices are reasonable, it's easy to get an appointment and the woman answering their office phone is very friendly. This is the plumbing company to use. Call them!
I Had a plumbing problem that needed immediate fixing because it was holding up my bathroom remodel. Not only did they come quickly he also was fair with pricing and went above and beyond to fix the problem. I would and will recommend them to family and friends. Don't look anywhere else for your plumbing needs!
Glad to finally have a reliable plumber to call! We had two leaks and Pristine came within about an hour of my call. They fixed both issues and were very honest. We initially thought the problem was more severe than it was, but luckily Dwain took the time to inspect everything found out that it was an easy fix. Saved us a lot of money also.
I was having a problem with my garbage disposable and Robert was really so professional in solving it. I highly recommend him. I will not hestitate to contact Robert for any plumbing issue.
Shirley H.
02/09/2023 12:00:00 SA
We had unusual high water bills for months. Since our usage isn't that high, we decided to have expert checking out leakage. I requested a quote from Pristine Plumbing via Yelp. They replied the message within few minutes and sent technicians the very next day. Andy Chavez and his team were amazing. They came early in the morning, right on time. After performing leak detection, they found out our irrigation systems were leaking. Fortunately, everything is ok inside the house. As a prevention, they also suggested to add a regulator so the water pressure won't ruin the pipes inside the house in the future. Since we are doing two services, he was able to apply 10% discount for us. They finished replacing 4x irrigation systems and one regulator system in a day. They were thorough and systematic. And Andy went above and beyond to help us replacing some heads for the water tubes without extra charge. All the services they performed have one year warranty. I highly recommend this place.
Our technician, Ray was fantastic! He arrived on time, in a mask, gloves and shoe coverings. He explained everything that he was going to do after listening to us and what our problem was, and then did it in a timely fashion. After he finished the job, he cleaned up everything and wiped down every surface he touched.
Brooke B.
01/09/2023 12:00:00 SA
Shane was amazing, he came out and was very honest and forthcoming about what we needed to do. I recommend him highly!
My Hoa D.
12/11/2017 12:00:00 SA
Just finished up with my appointment with Rob Parsons. He was really helpful. He answered all of my questions and addressed all my concerns. He is very friendly and professional. I highly recommend a consultation with him. After I get the approval from my HOA, I will definitely book him.
Pristine response fast, came out right away, and on time. The technician Ruben is polite. However, It was for my rental property. I did not know my tenant already used other service and he did not cancel service with Pristine. I am very sorry that we wasted his time.
Dave P.
07/02/2016 12:00:00 SA
We had water dripping from the ceiling in the garage from an upstairs bathroom. Anthony was able to isolate the issue and get the problem fixed. When you have plumbing issues upstairs it could be major problems. Anthony quickly went about his work and was on his way.
Cameron did a great job installing a new water heater for us. He came to our house the day before to diagnose our lack of hot water and immediately saw that there was a leak in our water heater. He provided us with options for a new heater and scheduled to return the next morning to install it. Cameron showed up on time, finished the job in about 3 hours and was very friendly and courteous about it. Thank you Pristine for sending Cameron as our technician. We are very happy with the results and he represents your company well.
John N.
04/12/2022 12:00:00 SA
Just had this guys come out and doubled the price vs phone quote.
It's a toilet replacement ( labor only)
$240 on the phone and $375 including $100 discount in person.
For 30 min of work
Tony S.
01/09/2011 12:00:00 SA
I have to say Richard Cadogan is the best plumber I have ever met.
He was first referred by my neighbor Ray when my water heater broke 7 years ago and I have been calling him ever since, whenever I needed plumbing services, as he is someone that I can trust.
I called him again today, b/c I had my bathrooms remodeled couple of months ago using independent contractor and I have noticed a leak and was in panic mode.
I tried to call the contractor, but he would not answer the call, so I called Richard of Pristine Plumbing as I know he is someone I trust.
He showed up in his van with full of professional plumbing equipment and tools. He used his camera to look inside of my walls upstairs next to where my bath tub was and finally gave me the good news.
He told me that there is no leak from the pipe and the leak is caused by improper seal around the tub and tile as there is no lip on my bath tub.
He spent more than an hour, conducting all kinds of testing and charged me very resonable fee for the amount of work he has done. He really knows what he is doing as he is also the inspector for large plumbing company and he is always very thorough and will come back if any work he has done has any issue.
In 7 years, I have used his services, I never had to call him back for any work he has done, but I know he will return your call promptly if you have any issue or questions.
He is super nice guy and someone you can trust.
There are many mechanics, electricians or plumbers out there, but it is very hard to find someone who is fully qualified and trustworthy.
I highly recommend him to anyone that is looking for excellent professional service with honesty and integrity.
It feels good to know there are nice and honest folks out there.
Richard Cadogan is my plumber for life !!
Tony
I woke up this morning without any hot water and called Pristine Plumbing and I spoke with April Lynn who was very friendly and helpful. She called me right back with a time frame of an hour for Fernando to come out and help me with my heater issue.
Fernando was very helpful and knowledgeable and gave me a few options of what I can do to fix my issue. He took his time explaining and was very friendly and professional! Now I'm just waiting on a few different quotes to solve our water heater issue.
I highly recommend Pristine Plumbing!
Got our water heater installed few year ago with them and love their service ever since!!! (When we have a problem, this is the company to call for sure!!) . Thank you!!
I've had very positive experiences working with Pristine Plumbing. Most recently I had the distinct pleasure to work with Jim Foley on a major repair to my sewer line. I knew he was doing quality work with integrity, honesty, and courtesy. He followed up with kind and professional messages to make sure I was completely satisfied with his work.
Dwain did a great job and show me basic things I should know. The price were reasonable. I'll use them again
Nancy F.
02/01/2013 12:00:00 SA
Pristine Plumbing was wonderful! We can't say enough great things about this plumbing company.
We had a leak in our upstairs master bathroom that started leaking through the floor through the ceiling in the kitchen down stairs. We shut off the water to the whole house is a hurry. It was a Saturday, so the whole family was home. We could not go the whole weekend without water!
The first plumbing company we called never returned our call. The second plumbing company we called answered, but said they didn't work on the weekends.
In desperation we Yelped a plumbing company. Not surprisingly, Pristine Plumbing had the best reviews, so I thought I'd give them a try. I hoped they would drive out to Rancho Santa Margarita. Luckily, they did!
Pristine Plumbing over-delivered on our expectations. Marcia answered with a very friendly voice. When I explained our situation, she genuinely cared and let me know that a technician would be at our home within 30 minutes. She called in 30 minutes to confirm that the plumbing technician had arrived. By then Dwain, the technician, had arrived and was assessing the situation.
Dwain was very professional. He kept us informed on what was happening and what he was going to do to fix it. He did great work! He also worked very neatly. The pricing was very reasonable.
We were so happy with his work that we had him come a couple of days later to take care of a non-urgent issue. We had him add a water spigot to go right outside our garage. We had received a quote from another plumbing company (the same company that never called us back during our emergency) for this extra spigot. Pristine Plumbing was 35% more affordable and much better at informing us about what was going to get done. Once again, Dwain did great work with the extra spigot. My husband keeps saying how happy he is with the work Dwain did.
We will always use Pristine Plumbing for our plumbing needs.
Thank you very much Dwain and Marcia for helping us!
Their quote was much more than their competitors. I think it depends on who comes over to give you a quote. To their credit, they were professional, good communication, came quickly and on time. Rate seems high in my opinion. They will not quote you estimates over the phone. If you are not in a hurry and can shop around, might be worth calling them based on their reviews. But for me, if I need something fixed urgently and no time for comparison shop, I will look elsewhere.
Pamela F.
12/05/2022 12:00:00 SA
A puddle from a leaky pipe in my front yard grew quickly and Fernando at Pristine was there to help! He gave me all the options without pressure on choosing the most costly option. He finished the job early, the price was as quoted and I have a warranty to back it up!
Gary D.
05/04/2023 12:00:00 SA
We had two problems and called because they had installed a water heater a fews years and did a great job. Shane came out and prompted fixed both issues within a an hour. We are very satisfied
had a clog that my snake couldn't reach, Plumer had to return the next day, And must have thought i hit the lottery charged me one price to remove my toilet and a separate charge to snake the drain, I explained I have handy men here at my home and would remove the toilet myself after giving him another option to snake the drain from a more convenient place, he opted to remove and replace my toilet , which was done in poor fashion, using a sealer that does not match my newly remodeled bathroom. As soon as the grain was clear , then came the army of trucks with all kinds of equipment and guys explaining to me i needed to dig up my driveway and replace this and redo that. overwhelmed i choose not to do the extra work. I was overcharged for the work that was done. Funny the urgency in which they said i needed the other work done has yet to be a problem, A simple baby wipe stuck on a root caused the clog, once removed things are flowing line normal, I really feel they double charged me and i had expressed I could do certain things myself my snake wasn't long enough, The plumber had a longer snake and the clog was at the end of his snake, didn't take long but the bill reflected a different story
Mike S.
08/02/2013 12:00:00 SA
These guys are EXCELLENT. Had to call them due to a slab leak at my house. They came out promptly. They quickly evaluated and diagnosed my problem. Afterwards, they recommended the best solution for my problem even though it was a solution that wouldn't result in them getting any work out of the job. Super honest guys and I would highly recommend them!
emily i.
11/11/2019 12:00:00 SA
I have used Pristine Plumbing in the past. They always deliver good service. This time I called them to help me find the leak in my shower. Rob came and did some testing. He quickly found the source of the leak. He recommended what needed to be done. He got it fixed within couple of hours. He is very efficient and professional. He leaves the working area very clean. Rob is very good at what he does. When you have plumbing problem don't hesitate to call pristine. They definitely have my approval.
Our water heater burst at midnight and they were the only company to call me back within minutes . The owner walked me through step by step on the phone what we needed to do to stop the leak . He even texted me pictures of the part we need to shut off etc .. he went above and beyond at that hour of the night . The amazing service didn't stop there . Tracy and the team who assisted him were wonderful to work with . They showed up on time and did an amazing job . Tracy explained everything he did and installed a new tankless heater for us . He was so pleasant to work with and was super knowledgeable . We will be recommending them to friends and family and will only be using them when we need plumbing service . These guys are Top Notch !!!
Stella H.
10/06/2022 12:00:00 SA
First time with Pristine plumbing.
Very easy to make appointment, they were super kind, on time shown.
So nice of technician Cameron White, he explain things went over details with me one by one, gave me few options of repair, no pressure. I had several leak issue as well as water pressure issue, work hour was almost 7-8hours, but he was very patient, and finished same day with perfect result.
We had an issue with our water heater and Pristine Plumbing came to our rescue right away! Gave them a call in the AM and Ruben was at our house within a couple of hours to assess the situation. The only downside is that there is a $189 charge for the visit and that is in addition to any work/parts that is needed for the job too. It's company policy and I needed hot water so it's a hit that I had to take...after telling him about our issue, luckily Ruben was able to fix it with no problem at al! He explained what happened and how I can remedy the issue if it ever happens again with such great clarity and made it easy for me to understand! On top of that, Ruben was super friendly, professional, and courteous...and the best part was that I had hot water haha
Chandler Q.
03/05/2021 12:00:00 SA
Recently had to have gas valve increased for purchased washer and drawer. Called pristine plumbing Denise was genuinely nice, reassuring, sympathetic and did everything to assist. Eddie came out with alias to fix valve Eddie never made me feel pressured explained everything throughly making everything make sense. Explained plumbing at a level I could understand. Pricing was affordable and Was not out to rip us off. Work was done quick and done great explained changes after work was completed and patiently answered all my questions and addressed concerns. Eddie was a huge blessing and we are glad to find a great plumber for any future plumbing needs.
Michael M.
10/12/2015 12:00:00 SA
Dwain was great and on time as he came on a Sunday morning to repair a rusted out old pipe that broke when we were trying to install new toilets. He explained everything he was doing and did it in a short amount of time. Thanks for being available on such short notice!
These guys totally ROCK. Dwain has bailed us out more than once. Their prices are reasonable and they get here fast in an emergency. Go Pristine!
Thank you for your beautiful and clean job your technician Sergio was great person. I recommend everyone to use this company.
Had a great experience with Chris Burbage of Pristine Plumbing today! Called this morning around 11:30am and Chris was here at 4pm (it was a 2-4pm time window). The ladies at the reception desk who answered my phone call were easy to understand, and very accommodating to my panic.
My toilet was causing a leak to come through my ceiling and Chris started with the lowest price point option and fortunately never had to go to the next option!
Chris was clean, professional, and very nice. He listened patiently to my millions of questions (I'm a newbie homeowner) and answered all of them. He wore booties while inside, and even took them off when going back out to his truck -- much appreciated! And speaking of his truck... it was organized, and easily identifiable. No fear that some random person was showing up to my house. The work was done was done quickly, but thoroughly and it's like he was never even here... but I have a functional toilet and no drip!
Overall a great experience, hopefully no more plumbing issues in the future, but if so... I'll be calling Pristine!
I Highly recommend this company. I had an emergency with a plumbing leak and Debra and Dwayne were amazing and professional. Debra listened to my story, explained what they could do for me and contacted Dwayne the Field Manager to come assess my problem. Dwayne was here within a few hours and is helping get this issue addressed. They recommended solutions and are working with myself and the property management/owner to quickly fix my problem(s).
Thank you!!
Ingrid W.
09/12/2023 12:00:00 SA
Our sink was leaking and starting to mold. I called Pristine and they came out the same day. Rob was very professional and fixed the problem quickly. He also gave me tips to help keep all my drains clog free. I definitely recommend them and will use them again
Phone number no longer works. 714-397-5954 gets a HI! This is Marsha, please leave me a message. recording.
When I discovered a leak in my garage, I was referred by a friend to Cameron from Pristine Plumbing, and I was not disappointed. Cameron helped me with the issue from beginning to end and was extremely professional. He then did various additional jobs for me, including replacing my 30 year old water heater and 3 toilets. When I told him that my youngest was disabled and could not handle a new comfort height toilet, he was very concerned and worked hard to find a Kohler toilet that was the same height as the old one! I couldn't have ask for better service and would absolutely recommend him and Pristine.
Jay S.
06/08/2017 12:00:00 SA
one word describes this place, AWESOME! they were on time and courteous.
I have used few other plumbers before, but Pristine Plumbing TOPS THEM ALL!
We had bought a small restaurant from previous owners and they did not take care of the grease trap at all! and it started to back up really badly. so i called Pristine Plumbing they came out on time and ready to work! Rob was out technician and what a gentleman and a scholar he is! Every step of the job he was doing he made sure that i understood what he was doing. He was thorough but put it plain and simple for me so that i would understand it. then afterwards, he cleaned up the area and made it smell nice, even! Then he gave me tips on how to maintain everything.
I would most definitely recommend Pristine Plumbing to ANYONE and EVERYONE!
also Rob is a great technician very courteous and professional!
oh and they will send you a text with a profile of the technician coming out to you which i thought was a nice touch!
Thank You Pristine Plumbing and Thank You Rob!
Pete L.
04/05/2017 12:00:00 SA
I had a great experience with Pristine Plumbing. I had new countertops installed at my dental office, but the contractor never told me that I would need a plumber afterwards after he disconnected my sink. His job was finished on a Saturday afternoon and then he tells me I need a plumber! I have patients scheduled on Monday and needed a plumber immediately. Anthony showed up on time on Sunday morning and was very friendly and polite. He reconnected the sink and repaired other damage caused by the contractor who installed the countertops. He also replaced old parts to bring everything up to code for next 10-15 years. Outstanding work by Anthony. Highly recommend him for any plumbing service.
I A.
01/02/2018 12:00:00 SA
I had a water leak in a rental property and could not check the source of the leak myself. The first thing was to identify whether the leak was from the water heater or the furnace (both stand side-by-side in the garage). It turned out it was the furnace, so I needed to call a heating company. But there was some lack of communication with the plumber which ended up in some misunderstanding and an unexpected cost.
The point of this review is that the owner immediately responded and took care of the misunderstanding, and did not charge me anything for the visit. Based on this fantastic and generous customer service I look forward to using this company whenever I need plumbing repairs in the future.
As a final note, they were available right away (on New Years eve) and were very friendly to interact with.
Called them up to replace my very old faucet, they were able to fit me into heir schedule the very same day. The controller kept me up to date as to the arrival time of my plumber.
Loved Anthony, he was polite, courteous and had my new faucet installed within 1 hr. He gave us a good quote, plus your standard 1 yr warranty and answered all of our plumbing related questions.
Anthony was clean, uniformed, wore botties upon entering the house, set up a tarp in his working area and cleaned up after finishing the job. He was very thorough in testing all sink items before leaving and making sure the garbage disposal still worked after the faucet install.
I would definitely recommend this company and Anthony to any of my friends. Will call this company again for any future needs.
Thank you Anthony.
pristine was very prompt. Eddie can put check the issue and provided suggestions. I would definitely recommend them
Julianna I.
01/10/2023 12:00:00 SA
I had seen the trucks for pristine plumbing driving around a lot in Irvine. I had an issue where my faucet wasn't getting hot quickly and I was wasting a lot of water waiting for it to heat up. I had asked my community if they had similar issues, and they all did, and no one was able to find a solution. They said it was just a result of having a big house and water going through the house. I had pristine plumbing come out and they sent Andy and Ali. They were amazing and were able to resolve this issue and ran a bunch of test to make sure that their solution worked. I recommended their services to everybody in my community who had said that cold water taking a long time to get hot was normal.
I called few highly rated yelp pluming companies and chose to go with Pristine Plumbing. I had water leaking from the ceiling that required someone to come out ASAP. Cindy who answered the phone was very professional and prompt and set the appt for the same day. Many other companies did not do the same. When Dwain came out at 5:30pm he immediately contacted the restoration company (Superdry) who came out at 6:30 to begin the drying process. I was so grateful to have everyone on the same day so that the damage can minimized and ultimately Dwain figured out the source of the problem. He was very professional, thorough, and extremely knowledgeable. Most importantly, he was a genuine and a great person to work with. It's not easy to find a plumber you can trust and so glad to have found Dwain.
Alex from Pristine Plumbing came out to give us an estimate and was totally transparent about our needs. He gave us options and was courteous and on time when arriving for his estimate and when installing our new water heater. We will definitely use Pristine Plumbing again!!!
Kevin Y.
06/12/2023 12:00:00 SA
Gilbert from Pristine Plumbing provided exceptional leak detection services. He displayed professionalism, expertise, and attention to detail. Gilbert quickly identified the source of the leak and offered valuable insight for next steps. His service was punctual, efficient, and respectful.
Very pleased with the service I received from Pristine Plumbing. Richard was professional, knowledgeable, clean, and seemed to truly care about doing a great job.
Similar to another review, I called another plumber first and got a message machine. When I called Pristine, Richard answered (on a Sat afternoon) and said he'd be at my home within the hour - which he was. He was professional and took great care to be neat and was thorough in his work and clean up. I'd highly recommend him.
They scheduled a time to come out by mistake. They only service Orange County and I reside in Riverside County. Can't offer a review but will say they were very apologetic on the phone for the misunderstanding.
I give credit when credit is due. I give 1 star when I feel you are not fair. The good, Asked for a quote, responds great, free quote great. The bad, came for the quote looked for other problems that I didn't ask for. The ugly 585.00 to replace a shower mixing valve. I don't know plumbing, in fact I hate plumbing but 73.00 and 30 mins later I installed a valve I bought from Amazon that arrived the same day. A business has a right to charge what they want. Beware out there.
Water heater broke. Need emergency replacement. Wouldn't go to their own warehouse to get & wouldn't pick one up at Home Depot cause they couldn't make money off they part. So unwilling to provide emergency service over a few bucks.
Pristine was referred to us and we have been using them for ALL of our plumbing needs. The most recent visit was serviced by Dwain who diagnosed the problem, walked us through the problem and quickly resolved it. Within minutes, he was on his way to his next site. Due to the previous work done by Rob and team (also highly recommended), Dwain took care of us free of charge. The Pristine crew provides utmost customer service; from the office staff to the service representatives, the entire crew has always been professional and thorough. Office staff is quick to book earliest appointments and follow up on calls when necessary. The service team's whereabouts is always provided to you the day of service. There's no doubt we'll continue to use Pristine Plumbing.
Richard was great. We had an emergency situation where our main pipe was clogged at Friday night. We asked that he come at Friday night and he came to our rescue. He was very knowledgable and solved the problem very quickly. He also gave us some tips on plumbing issues and what to do in certain cases. I'm very happy with his service and I'm sure you will be too. Thank you Richard!
I needed help with a toilet failure on a Saturday. They came out promptly and immediately fixed the problem we had been trying to fix ourselves for the last week. Great job and I intend to use Pristine for all of my plumbing needs.
I had a leaky shower and slow draining sink and the first plumber that came recommended a complete repiping and redrain for my whole house and it was going to cost me $40k. I was shocked so I decided to get a second opinion to confirm.
Gilbert and Ali recommended performing a leak test before doing any major work. I am so grateful because we were able to determine that the plumbing in the house was fine but the leak was due to a poor seal around the shower door and there was a clog down the sink that they successfully removed. I would highly recommend them!
Emma L.
12/11/2021 12:00:00 SA
I got quotes from a few guys to replace our kitchen sink fixtures, but Ruben was the only one thorough enough to notice other issues and give me a complete quote up-front, rather than surprising me with a bigger bill later. He took the time to explain everything and answer my questions. He worked with my odd schedule and even came early. I also really appreciated how well he stuck to COVID protocols. Quick and professional, I'd highly recommend him!
They knew right away it was a drain issue. They quoted when they first came and when they did the job they actually charged below the quote as the job was easier than expected. In and out and very courteous. I highly recommend them!
Gilbert came over on a Saturday night in a timely manner as I needed emergency service due to a sewer gas leak in my bathroom. He was communicative, responsive, and very detailed with his work - he knew exactly what the problem was! I highly recommend him for your plumbing needs!
L. T.
09/06/2022 12:00:00 SA
Clogged and slow draining kitchen sink - Pristine Plumbing was the first to respond and able to come out and fix the issue. Gilbert was incredibly professional, and informative and finished the work quickly. We were so impressed we've booked them for an additional job next week. Would definitely recommend!
Rebecca A.
11/08/2021 12:00:00 SA
Gilbert Rios was our plumbing technician today. He communicated well with me regarding when he would be arriving and came well within the arranged visit time. He helped us to figure out what we actually needed and made recommendations without being pushy. He was polite, wore his mask and shoe covers, and was very respectful. He explained things to me in a way that I could understand without making me feel like I was being talked down to. He made sure that I understood what was going on as well as what next steps could be. Gilbert is great and I would happily request him to be our plumber for future jobs.
X L.
03/01/2021 12:00:00 SA
Ray Torres did an outstanding job for us. He managed to crawl underneath the HVAC duct system to the other side of the attic to locate the leakage. The HVAC technician, who came before Ray, had concluded that the HVAC unit was not the cause of leakage. But Ray found out that water was dripping from the unit to the floor once the heating cycle stopped. Ray explained to me everything that he did. He is awesome!
Darrell E.
01/03/2020 12:00:00 SA
Steve from Pristine Plumbing came out today to do a repair another plumbing company was too afraid to do. The other company wanted to demo out my tile to repair a spa tub in the master bath. So ridiculous that there are companies that send out technicians that don't have a clue. Steve was on time, clean, and a real technician. Scheduling with the office staff at Pristine Plumbing was simple and efficient. I really like the text notice that give a bio of the technician that is coming to your house. This is a nice touch and as a husband with a wife and kids this is appreciated. Steve and Pristine are a 10 in my book!
We had a wonderful experience with Ilia from Pristine Plumbing! I received a text shortly before arrival, we reviewed the laundry list of fixes needed throughout our home, then he reviewed the quote with me before proceeding with work. He was very professional, and I highly recommend Pristine Plumbing!
Julie C.
07/01/2022 12:00:00 SA
Pristine plumbing, and especially our tech Alex, was great! They saved our holiday weekend with quick response, free estimate and quality work. Glad to have found a plumber I can count on for fair pricing and good service.
Fatima B.
02/12/2020 12:00:00 SA
Our upstairs kids bathroom had been clogged due to baby wipes my 2year old flushed a grip load of baby wipes at once (thought it was a toy for sure) my husband called pristine plumbing and right away responded they sent out Rey Torres he was so professional and gave me options on what we can have done to clear it out. He was so quick too. Also checked all our water pressure thought that was very nice of him!
Thank you again.
Was experiencing late night pinging in the pipes. Discovered we were suffering from extreme high water pressure. A pipe or slab leak was in my near future. Robert came out and installed a new pressure valve, shut off value, hot water heater expansion tank and all new copper piping outside the house. Disaster avoided! flawless work at a very reasonable price. He made this stressful situation as painless as could be.
Ignacio T.
06/03/2018 12:00:00 SA
we called pristine plumbing on sunday of memorial day weekend when our toilets and showers started draining slowly and Jim came out a few hours later to take a look.
by the time they came out the problem had fixed itself but we decided to look at the sewer line anyway since it was an old house.
lots of roots and cracks were clearly visible so we decided to go ahead and re-line the pipe. not a cheap operation, but just wanted to fix the problem once. they cleaned the line and installed a clean-out on monday and lined the pipe on tuesday.
everything went very smoothly, Denise and Jim were very attentive and responsive, and Jim even came back a few days later free of charge when we thought we smelled something faint (which appeared to be remnant smells from the re-lining).
all in all, everything was smooth and courteous, would recommend.
Mark R.
09/12/2018 12:00:00 SA
These guys are probably the best plumbers in Orange County, and that says something because there are some very good ones here that they have to compete with everyday. Steel sharpens steel as they say.
I am a repeat customer of Pristine, as they installed my new water heater in 2013 and did an excellent job, and also previously repaired a pinhole leak in my home wall.
My recent issue: I noticed low water pressure in upstairs master bathroom and faucet leaks with two hallway bathroom sinks.
Dwain arrived for the appointment on time. Put on shoe covers before stepping into my house. I found him to be very professional and thoughtful regarding my situation. Obviously well-trained, seasoned and confident. Dwain carefully reviewed and assessed nmy issues one by one thoroughly, and then promptly came to me with estimates for repairs and some additional recommendations. He explained to me some of Pristine's pricing incentives for the work and repairs. I found the estimates to be very reasonably and agreed with his repair recommendations.
My experiences with Pristine Plumbing - from emergencies as well as routine repairs and service - have all been very positive. So I can only highly recommend their services.
Cisco came to the house to fix the water heater. It turned out that the water heater needed to be replaced in the house. He came with his crew the next day and they did an amazing job. In addition, they also checked some lines that my family heard making a hissing noise and it turned out that a valve was not closed all the way. Plus, one the lines connected to the toilet in the house was leaking. They also fixed both issues. I definitely recommend using this plumbing group. These guys are really good. Thank you Cisco, Sergio, Elipido.
Had an issue with tree roots penetrating my sewer line. Elias came out within 1.5hrs on a Saturday and took care of it. Elias was courteous and showed me everything he was doing along with an explanation. I highly recommend them. To add one thing, Pristine Plumbing was referred to me by my neighbor who also had a very positive experience.
I trust first hand recommendations more than anything and I recommend these guys to anyone wanting honest and professional service.
I will being using them in the future.
Our toilet kept running and it would not fill completely to flush! I called Pristine Plumbing at 8am and they had a technician at my house by 9:15. It was amazing! Ben Tiliano came out and fixed the issue efficiently and was very informative and even explained warning signs I should look out for, for the deteriorating of the seal in the tank. I would definitely recommend them to friends and family. It was a very pleasant experience overall. As a busy mom I can now go on with my day and get my errands done and have one less worry on my mind.
Pristine Plumbing is the best, and they have incredible customer service. Joe is kind and prompt in return to calls and schedules quickly-he is also very kind in the phone-something rare in businesses these days. ILai was an exceptional plumber that was able to quickly diagnose and assess our situation. He was professional, kind, prompt, and did quick and efficient work. We can't say enough good things about Pristine Plumbing!
Tin R.
03/07/2015 12:00:00 SA
One thing every homeowner needs is a good reliable plumber. When you need them, you need them, often right away. I've been a customer of Pristine Plumbing for several years now and I am very glad to have them in my contact list. They are fast, reliable, and reasonably priced. Today, for example, a Saturday morning, I woke up and walked downstairs to find water dripping from my kitchen ceiling. I got on the phone right away to Pristine Plumbing and they came to my house very quickly to see what the problem was. It turned out I had a pinhole leak in a copper pipe in my ceiling. Richard fixed it on the spot. He was polite, professional, and he did leave my house in pristine condition. (They always wear booties when they come in your house and clean up after themselves when they are done.) And the price was very fair, as usual. I would give them six stars if I could!
Pristine Plumbing provides quick and excellent service. I'm a repeat customer and was pleased with the professional and respectful service I received. My toilet was installed incorrectly 6 years ago and caused a leak. Sergio did an excellent job installing my toilet correctly. He takes pride in his work.
Incredible service, punctual plumber, fixed our problem and is looking for an estimate for fix another minor one. Very professional, quick and personable. Totally recommended for customer satisfaction!
I signed up for Yelp, just to give theses guys a 5 star rating. That is how great they are. I cannot thank them enough for helping me out. My bathtub was clogged, and I was having trouble getting the drain stopper off of it in order to unclog it. I decided to call Pristine Plumbing to ask for advice, and was helped by Richard. He was incredibly helpful, and said that he would come over to my apartment near UC Irvine and fix the problem himself right then. This was on a Sunday afternoon--President's Day weekend. He and Marcia came over to help me and they were both very personable and kind. Richard had the problem solved in no time, and I could not have been more pleased by the customer service I received. Thank you, Pristine Plumbing for offering the best plumbing and customer service in all of Orange County!!!!!!
-Nicole
Scott L.
05/09/2023 12:00:00 SA
My R.O. water filtration system cartridges are due for replacement 1 year after Pristine Plumbing installed it for me last year. I contacted them again and Mr. Cameron White delivered again. He was able to resolve my kitchen faucet clogging issue and replaced the cartridges on the same day. He was very knowledgeable and communicated with respect. Great customer service like last year!
Just had Jim do a repair for me on my leaking gas line.
He did a great job. Showed up on time and kept me posted as the job went along.
I would use Jim again if needed.
Thanks Jim!
Bob Betz
Very nice, very friendly people at this company who are very honest. I was very impressed with Dwain and how knowledgeable, patient, and great he was regarding a mainline clog I had. I would definitely recommend this business 100%.
Opala H.
09/04/2017 12:00:00 SA
They sre very expensive. Changed two angle valves under kitchen sink and charged $517.00.
Tried a different plumber for bathroom sink and they charged $260.
The valves both plumbers used were the same. The kitchen had more room to work than the bathrooms. Dont know why Pristine charged so much.
Very prompt and thorough service! Would definitely recommend! The technician was very Knowles able.
Earlene X.
04/12/2023 12:00:00 SA
Thank you Cameron for your amazing job fixing my loose kitchen sink faucet this morning, 10/10! I called Pristine Plumbing late yesterday and Cameron arrived at my doorstep at 0815 this morning, superb professional efficient service as always!
Kevin M.
05/12/2023 12:00:00 SA
Pristine Plumbing has always delivered excellent service from start to finish. Their team has always been professional, courteous and very knowledgeable. It is clear that this company takes pride in their business and employees. They are my first and last call for all of my plumbing needs. I highly recommend.
Sweta K.
03/12/2021 12:00:00 SA
Rey installed two new sink faucets in my master bathroom. He was so polite, walked me through every step of the process, and was well-equipped with his Covid-19 safety PPE, as well as plenty of extra on hand, he said in case anyone inside my house needed it. He did a fantastic job and my new faucets look beautiful! Will definitely be calling this company again for any future plumbing matters.
Deez W.
07/12/2023 12:00:00 SA
RB and Todd were exceptionally courteous
From the shoe covers
Keeping the area clean
Being mindful about the time (I was busy working from home)
Explaining everything
I've been using Pristine Plumbing for years and their plumbers are always incredibly kind and hard working
Sirdar D.
07/12/2020 12:00:00 SA
Kid you not the most professional experience I've ever had. We got a leak at 11:45pm Saturday night and called these guys, they literally showed up within 30 minutes!! Rey Torres was their technician who showed up and I kid you not everyone in my home said what an amazing and professional guy !! Knowledgeable, Professional, and Respectful! Completely took care of all our needs and because of that,I'm 100% calling this company again! Thank you Rey & Thank you Pristine Plumbing!
Enrique L.
05/04/2023 12:00:00 SA
I'm still traumatized by the kind of treatment I received by Auxariera Carter. Originally he was hired to fixed a broken PVC pipe connected from my main irrigation to drip irrigation system. He installed a pressure regulating drip reducer incorrectly. After 8 months, my friend commented it was meant to be installed after the anti-siphon valve, not right after the main water pipe. I explained to Auxariera but he did not listen to my concerns and belittled me saying I did not know what I was talking about. He was defensive and prioritized his ego over my concerns. It was by far the worst customer service I have ever received. No stars because of him.
Thankfully, I called the office and they sent Johnathon Kreutinger to fix the mistake. He and his partner were professionals, courteous and more importantly knew what they were doing. His service deserves 5/5 stars.
Amy N.
01/03/2022 12:00:00 SA
Our toilet was not flushing correctly (prolonged water sounds after initial flush) and Cameron came to fix the problem. He was really courteous and professional and explained the situation in detail for us to understand. He was also patient and friendly. We appreciated that he gave us three options to choose from and explained each (we decided to have the flapper replaced). The toilet seems to work fine as of right now. Great service overall.
We have called this plumbing service three times, now, for valve replacements and they always do a good job. The receptionist is very professional and easy to talk to. The plumber arrives on time and gets it done, with no issues. Next time we need plumbing help we'll call the same people.
My kitchen sink backed up on the weekend and I tried to fix it with drano but didn't work. I went online to find a plumber, and saw excellent ratings for Pristine plumbing so I called and Jim Foley from Pristine showed up within an hour. I have to say he was the nicest most thoughtful person I've ever encountered for home repair issues. He fixed the clogged drain and explained what the problem was and how to avoid in the future. He was professional, dressed impeccably (didn't expect a plumber to be so neat and clean) he cleaned up and left my kitchen looking better than when he came. I never give reviews, but Jim was outstanding and he I will only call Pristine in the future for any plumbing needs.
This company is well worth a five star rating, and I'd give them more if it were possible. Reuben arrived on time, assessed the issue, we agreed on the route to go, and he got to work. Took care of everything, left a clean work site when he was done.
Really, you couldn't ask for more, or for the job to be done better. Pristine is tops, and the only plumber I'll need to call in the future. Glad I found them!
Frank G.
I have used Pristine Plumbing twice, once for a kitchen sink, and once for a leaking tub shower. Richard showed up on time was extremely knowledegeable, curteous and clean. The work was completed in a timley fashion and the rates were reasonable.
I have called other plumbers in the past and had outrageous quotes and recommendations for needless work. I am very happy to have found Pristine Plumbing. Their knowledge and skill are exceptional and thier honesty unmatched. I recommend them to anyone who needs a plumber.
Ray came out and found a leak in my washing machine sane day as I called. He was very professional and knowledgeable. I highly recommend this company.
Brian L.
09/07/2016 12:00:00 SA
Professional, knowledgeable, reliable, fair.
No other words. Oh forgot, clean and trustworthy !!!
I would highly recommend Pristine because they stand behind their work. Always ask for Dwaine. He is my plumber for life for what he did for us. He is thorough but also very smart at figuring out problem. Like any profession they are all not the same. We are blessed to have found Dwaine.
Fransico W.
05/08/2023 12:00:00 SA
The worst dispatchers i have ever seen, unprofessional, i don't mind hiring a unlicensed plumber rather than hiring a company that does not give quality customer service to their customers.
NOT RECCCCOMMMENDEDDDDDDDDDD!!!!!!!!!!!
Your reviews are fake, probably you paid $$ to get those reviews
I had water heater problems and I'm so glad I called Pristine Plumbing. From the first visit Jim Foley was knowledgeable and professional. He and the rest of the crew, Dwayne, Will, and Sergio did an outstanding job installing a new tank less water heater. They worked hard and fast so I could have hot water again in no time. They also took the time to go over all the options with a lot of patience and professionalism. The went above and beyond making improvements on the reserve tank, the pipes and improving the flow of water to the top floor. Highly recommended.
We have used Pristine Plumbing on two occasions now and the service is impeccable. They replaced our water heater and now just installed a water filtration system. From start to finish, the process was seamless and we were provided updates along the way-good or bad. Rey Torres made the process so easy and he was always available to answer questions, provide feedback and made sure we were satisfied with the work. Great service and we highly recommend.
If you are looking for a fair and informative plumbing company , look no further. Yesterday I had the misfortune of having a pin hole water leak in a pipe going to my second floor and my Farmers agent recommended I call Pristine. I was lucky enough to draw Jim Foley as my repair technician and he did a fast diagnosis and repair that truly impressed me. Now although Jim is from Boston , and I am from New York , I didn't let his association with The Evil Empire ( Boston Red Sox's) cloud my judgment of him or his company. Seriously if you need great service at a fair price call for Jim.
Pristine Plumbing is the BEST plumbing company I have ever hired. I had a major shower leak for sometime but haven't had time to fix, and over the Thanksgiving weekend, I found Pristine through Yelp, and they sent someone over. Richard was just super. His workmanship and price are more than reasonable. He fixed my shower leak and even replaced my shower head (I bought the part) for free. All my other plumbers would have charged me for the labor. I can't believe I have been using all the other ripoff companies for so many years when Pristine is right there in my neighborhood. Richard just left. I just had to come here and give him the best feedback. I would give you a 10 star if it was allowed. THANK YOU SO MUCH PRISTINE!!
It all started in the morning with an unexpected puddle on the garage floor in the morning. Happily, by the end of the same day, we had a new water heater professionally installed by ILai from Pristine Plumbing. The valves, pipes and a new pressure regulator were installed to bring things up to code and ensure reliability for the future. There was good communication from beginning to end. ELai and crew showed up when they said they would, replaced the water heater quickly and professionally and cleaned up the work area before they left. We couldn't be happier.
Anthony was very professional, called ahead of his arrival, arrived in a timely manner, was polite, explained what he needed to do to assess the job, gave me an estimate of cost for the potential issues that could arise. Anthony resolved my drainage issue. I would definitely recommend Pristine Plumbing to my friends and family. Thank you for your excellent service and professionalism.
We have used Pristine Plumbing a number of times now, after having found them here on Yelp. We will never call anyone else again, and I tell all my neighbors to call 'em. They come in, are very friendly, extremely clean, on time, get the job done, and get out. We love 'em. We have two little children, so there's nothing worse than getting that dreaded 4+ hour window of time that someone will be out to fix something. Not with Richard and his fab crew. They're actually on time, so it doesn't screw up our schedule. A few times I've even called after hours and on weekends, and Richard has always been gracious. Don't bother calling anyone else.
Our bathtub faucet would not close properly and was leaking. It was easy to schedule and Rob came out on the same day he was knowledgable and professional, he explained every step fixed the problem and our faucet works much better than it ever did! Thank you Rob we will be hiring again
Jason F.
12/12/2020 12:00:00 SA
I noticed the bottom of my kitchen faucet had a small leak which was caused by age. I tried to tighten the connectors up, but it was so bad that the metal piece that connects the pipe to the drain cracked.
I setup an appointment with Pristine Plumbing just based off Yelp recommendations and got someone to come take a look at it the next morning.
I got Eddie who was nice, calm, and explained everything that he saw. He had the parts in his van ready to replace with. While I was a little shocked at the price to get it fixed, I decided to go with it since 1) I didn't have any tools to get the work done, 2) it sounded like I would of needed to buy a lot of one time use cocking which didn't make any sense, and 3) I probably would of fucked it up.
It took Eddie about an hour to swap out the kitchen drain and repipe/finish the work. It came out great and I don't have to worry. I highly recommend Eddie and Pristine Plumbing.
Tip: Buy the $50 for $100 deal to save a little money.
I called Pristine Plumbing when my garbage disposal stopped working. The owner, Richard answered the phone promptly and was willing to walk me through how to fix it. Since i'm retarded when it comes to plumbing/home repairs I asked him to send someone out. They came and fixed the problem within 5 minutes. Very professional, courteous and knowledgable. I highly recommend them!
Shelly M.
07/02/2019 12:00:00 SA
I called them because they had some great reviews on Angies List. My garbage disposal stopped working and wouldnt switch on no matter what I did.
They were at my house the next day, and diagnosed it was really an electrical issue. They had gotten everything working, but said it was bound to happen again soon. They offered a recommendation of an electrician, too.
End result? They did not charge me for the visit. They were nice, polite and i will definitely call on them again if i need their plumbing expertise.
Tyler assessed several issues for me. The toilet needed replacing as it suffered from 35 years of mineral deposits and rust; it never flushed that well anyway. Also, he flushed my water heater which had been installed 4 years ago. There was an incredible amount of material that had accumulated because of the extremely hard water here. Finally, I was afraid that I would need to have a new control valve installed in the guest shower. There was very little flow from the shower head and it was impossible to select a proper temperature; it was either too hot or too cold. This would mean having to remove part of the wall. However, Tyler obtained a new cartridge for the Danze valve and now, everything is fine. I am more than satisfied with the work that Tyler performed. He was courteous and pleasant, taking the time to explain options. Also, he left the work areas as clean as he found them. It was genuine pleasure to have Tyler treating my plumbing issues!
My shower cartridge broke this morning, and Rey was able to arrive within an hour to start the repairs. Rey was able to lay out the options for me clearly, and his conduct was very professional. The whole issue was resolved in 2 hours, and I am very satisfied with Rey's service. I would strongly recommend Pristine Plumbing to anyone.
Great service, knowledgeable plumbers, and Dwain did an excellent job organizing the whole plumbing project. I would definitely recommend Dwain and Pristine Plumbing.
At 7:30 am I discovered our bottom floor toilet had urped all over the floor. By 12:30 we were flushing again! Steven came out, found the issue and cleared the clog with that snake thingie, and helped me understand why it got clogged in the first place. Same-day service without a terribly high bill - great!!! Thank you Steven and thanks Pristine!
Cameron provided excellent customer service and demonstrated knowledge and skill in re-installing our toilet after new flooring was put in. He made sure the toilet was level, not leaking, and flushed completely (which it was not doing prior to the flooring installation). He patiently listened to us, spoke in a kind, considerate manner, and educated us about the work before and after it was done. He is personable, professional, respectful and genuinely cares for his clients. I would definitely request his assistance for future plumbing needs. It can be difficult to find a competent, considerate, and trustworthy plumber. I am very thankful that Cameron and Pristine Plumbing took care of us!
James G.
10/10/2022 12:00:00 SA
Eddie came over on an emergency and was professional and very thorough with his analysis of where our leak was. We plan on using him again. We had heard good things about Pristine and now we know why.
Richard R.
06/03/2023 12:00:00 SA
Found the service to be exceptional, quick and extremely informative. Jim Foley specifically made this a great experience and was extremely attentive to keeping me in the loop as he worked on taking camera footage, identifying the problem, and eventually with his technicians relining the cast iron pipe going to the city main. Communication was great every step of the way. Pricing was competitive. I would recommend Jim and Pristine Plumbing without reservation.
Rick W.
09/06/2013 12:00:00 SA
Extremely ethical, very responsive and they conduct business in the most professional manner possible. I recently purchased a new home and I was referred to Pristine Plumbing by my realtor. After speaking with the owner Richard, who was a pleasure to speak with, sent Dwain to my house to help with several plumbing issues. I found Dwain to be one of the most professional and courteous guys I have ever met. I have dealt with other plumbing companies in the past, and I found Dwain, Richard and Pristine to exceed my expectations. I look forward to referring them to my neighbors and friends.
Jodi G.
08/08/2019 12:00:00 SA
We were moving to Orange County and needed to have a gas shut off valve added to the gas in our laundry room. I googled plumbers, and Pristine's website and reviews appealed to me so I gave them a call. The phone was answered immediately by a pleasant, efficient woman and I scheduled an appointment. Ilai came out to do the job and he was extremely competent and professional, not to mention friendly. I love that Pristine sends a photo of your tech before they come to you. He quickly completed the job and pointed out to my husband the water pressure in the house was a bit low. I had noticed this, but my husband hadn't and sent him on his way. After realizing I had concerns about the pressure, we called Pristine back and they immediately got hold of Ilai again and he came back, with no complaining and happy to fix the pressure at no added charge. I'm so happy to have found a plumber that we can use with confidence and no hassles in the future.
I recently had several plumbing work done including installing a new water heater, garbage disposal, new kitchen faucet and upstairs bathroom fixtures by Ron from Pristine Plumbing. Based on Yelp rating, I chose to go with Pristine. Ron was very professional and courteous. He took his time explaining and gave me some tips to trouble shoot any future plumbing issues. I'm very pleased about the whole experience with Pristine. I'll definitely recommend them for any plumbing jobs.
I called because my toilet was broken. The serviceman came out within one hour and fixed it right away. Price was reasonable too. I have had no issues with the toilet since. Will definitely call them again if needed.
Jae Y.
10/04/2016 12:00:00 SA
Fernando did an awesome job when he worked on our kitchen plumbling. I would recommend him to my family!
From the beginning, he showed up within 10 minutes of his appointment time (and if you've never hired a plumber before, they usually give you a range of 2-4 hours you need to sit around and wait for them).
While he was examining the damage, he was just so honest telling me what exactly caused the damage in the dry wall, and what I did and did not need to fix/replace.
Before starting the work, he took notes, measured parts, examined cause and effect before he started cutting anything.
The final product was a flawless install. I highly recommend him and Pristine Plumbing!
Hiram A.
06/03/2023 12:00:00 SA
Amazing service and team. They always are very knowledgeable on time and just give great service and advice. Their pricing is always very competitive as well. Every time we have a plumbing need we contact Prestine Plumbing.
Gina H.
01/11/2023 12:00:00 SA
We had a hot water tank emergency. It started leaking while out of town and in the evening. The company itself was responsive in being able to get someone to us ASAP but that is the only positive feedback. The service tech they sent helped shut off our water and gave us a extremely high quote for the job. $6,000 to replace the water heater and other parts he felt we needed. When we gave him push back about a few things we knew, he continued on like a used car salesman.
We fortunately passed on his quote and had the job completed at HALF the cost and up to code. We were being taken advantage of in an emergency situation.
I had a clogged kitchen sink at night and they showed up the next morning at 8:30am. Took care of the problem. Efficient and responsive.
I had a minor plumbing emergency after hours. They were the quickest to arrive. They have a great app that tells you exactly when they are to arrive. The problem had to be first evaluated and then fixed which was done very professionally.
I give Pristine Plumbing my highest recommendation. The experience is professional from the first contact on the phone, to the experienced, excellent technicians, to the way they communicate with you. I also feel that their pricing is fair. We have used them several times, and every technician has been on time, has been clean and tidy, has explained everything in advance, and has done great work. They are also darn nice people!
Paul L.
04/03/2018 12:00:00 SA
Anthony provided great, friendly service with my shower valve problem! He called me right away to assess the problem, and even offered to come out right away in the middle of the night if I needed him to because I was unable to turn off the shower without shutting off the main water line. I told him it could wait till the morning. So he came out the morning of (on time) and explained the situation and offer options. Then got the job done. I was really impressed with the level of service, the knowledge and experience, and the professionalism Anthony provided. I have added Anthony and Pristine Plumbing to my list of go-to contacts.
Don't miss out and give them a call for all your plumbing needs.
Mylinh N.
08/09/2016 12:00:00 SA
Booked an appointment the day after. Came on time and was able to custom install my washer pan and even when out his way to buy one. Good overall service.
Cecelia W.
09/08/2023 12:00:00 SA
They did a very good job diagnosing and fixing the shower facet leak. I recommend this company. This is straight forward and honest business.
Meera A.
08/07/2018 12:00:00 SA
Honestly I'm grateful that they were available to come help the same day as my plumbing issue, and Jim had a lot of knowledge. But they are extremely expensive. Im sure one can shop around a bit more than I did to get a more reasonable price. I'm sorry don't think I would recommend them just for that reason.
As of 5:50pm. I need to update my review. I had originally given them 2 stars. The office Manager Denise called me regarding my previous review. She apologized for my dissatisfaction, and even offered to match the price I had previously paid for the same job with another company. She said she will mail me a check for the difference. She said their goal as a company is to have satisfied customers. I'm soo impressed! There are still good people out there. Thank you Denise and Jim for your outstanding customer service.
Joseph is the most professional and humble guys you can ever meet! We had a huge clog in the sink and he came out right away and took care of the problem with no issues. He was informative and genuinely wanted to help! I called several other plumbers beforehand who either couldn't make it or were rude over the phone but Pristine Plumbing is exactly that...pristine! Joseph is amazing and I will definitely be using him for all of our plumbing needs from now on.
W L.
01/07/2014 12:00:00 SA
Had a slab leak and looked at 3 different companies whom all had different suggestions for re-routing. In the end used Pristine, the plumber that came helped build several Irvine homes in the 90's and knew exactly where the re-route would take place (compared to the other companies that made assessment had more intrusive approaches - put many holes to find the reroute). Also had a new heater installed, the service was excellent, even helped me schedule the Irvine inspection.
Very satisfied with the thoroughness and experience pristine delivered!
Had a slab leak. They came out immediately and found the leak . Dwain and Steve figured out a clever way to add a new line that did not require cutting into the drywall .
Very friendly and courteous and prompt. Very satisfied . would use them again.
Mary and Bill
After dealing with them, I would not recommend their services for anyone in need of plumbing. Poor overall attitude all around and then continues to lie to your face and B.S. you about whats going on or what can be done. You'll have to call them out yourself on any of the B.S they tell and then the kid will just laugh it off and acknowledge that what he told you wasn't correct and wont even try to cover his lies :/ (pretty scandalous). Again, overall very young and unprofessional to be on site without a senior individual over seeing them. If you want head aches, give them a call...
Leslie C.
01/09/2018 12:00:00 SA
Pristine Plumbing did an outstanding job. I had two toilets that were running. I needed these fixed asap because I knew I was wasting a ton of water and running sound was really disruptive. After contacting several plumbers, Pristine Plumbing was the only one that was available same day. Jim Foley came within 1 hour and was very professional, quick at diagnosing the problem and was able to procure the needed parts and finish the work within 2 hours. I could not be happier with the service and I would recommend Pristine Plumbing to anyone.
Not only did I have a great experience working with Eddie, one of Pristine's technicians, but I recently had the pleasure of speaking with Pristine's office manager, Denise. Denise does exactly what she says she's going to do. She was kind, patient, and understanding.
Denise went above and beyond to ensure that all of my questions were answered and that my needs were met. I would recommend this company to anyone looking for good, honest work by hardworking, talented professionals.
Kathy S.
06/02/2023 12:00:00 SA
Johnathon is very professional and explained everything he fixed for me. He even went above and beyond to fix another issue I had with my water heater installation. Called for service and they came out the same day. Highly recommend Pristine Plumbing for the quality of their work and knowledge!
Angel R.
10/03/2020 12:00:00 SA
Eddie was incredible! Saturday night at 6:30 cleaning up the kitchen shoved 2 handfuls of salad down the disposal and of course it backed up. Called, left my info and got a call back within 10 minutes. Explained what happened he gave me a quote, 15 minutes later he's at my house. Mask, shoe booties and sanitizer within a couple of hours it's all fixed. Even offered to put all my stuff back under the sink! Excellent service
Lauren H.
07/02/2022 12:00:00 SA
Alex from Pristine Plumbing fixed/replaced my garbage disposal! I called on Friday, he was out here 1st thing Saturday morning. Super friendly, very communicative! We will continue to use Pristine Plumbing!
Fred I.
07/08/2015 12:00:00 SA
We have been using Pristine Plumbing for sometimes. All I can say is that I will not deal with anyone else for my house's plumbing issues. Denise is very responsive, and their technicians are very professional and respectful of our house. It's the little thing like putting plastic coverings on their shoes....
There was a leak in one of the pipes caused by a rusty nail. Luckily we noticed the leaky sound early before it got too out of hand. Chris was very professional and knew exactly what he was doing. Very nice guy. He came 2 hours before the expected time which was great! He diagnosed the problem and had the pipe replaced before further moisture damage. He was very thorough.
We've had major water damage before and he handled it very well. Props to you Chris and Pristine plumbing.
Our kitchen sink was clogged and caused water backup and tylor and Ben did such a great job to resolve the issue in a timely manner.
Very polite with professionalism strongly recommend the service !
When it comes to anything related to plumbing issues you always dread the call and the whole process of getting it fixed. Not with this company. The whole process start to finish was quick, smooth, easy and pleasant. The gal that set up the appointment was super friendly and nice. She sent out Dwain to our home and he was beyond amazing. He was friendly, knowledgeable and did his best to get in and out as quick as possible. I honestly feel this is a company I can trust to refer to others continue to use for our own home.
kelli f.
07/10/2013 12:00:00 SA
What an efficient and friendly service. We had our sink backed up with grease from the former owner (we moved into our new home 3 weeks ago) and as luck would have it, the sink became totally blocked, the dishwasher flooded all on Saturday evening. Richard was able to come out on Sunday with no notice - already amazing - and fix the entire problem in under an hour. He tested our dishwasher to make sure there were no secondary probelms and we though we smelt a burning smell. So he also checked the engine of the dishwasher for no extra fee. Such an amazing service and he even cleaned the sink up after he had finished his work!!
I cannot recommend Pristine Plumbing highly enough. High quality work, efficient, quiet and respectful. I will definitely use Richard again. Such a relief to know that these other reviews on Yelp were accurate and reliable. I hope I can contribute to them. If you need a plumber - you won't be disappointed.
Nutti T.
01/08/2017 12:00:00 SA
I don't normally write reviews unless they're really good or really bad. I'm so glad this one was really good because of the situation and the issue. We woke up Saturday morning and noticed a pool of water in our kitchen. Slab leak!!! I looked up several places on Yelp and luckily Pristine Plumbing had an available technician. Dwain! Dwain is the man. He came out to inspect and cap off the leak. He was super thorough and explained everything step by step. He also gave great advice on other things like insurance and restoration company. He took care of my house as if it was his own. Careful with everything and neat with his job. Thank you thank you thank you.
Dwayne from Pristine come over to install a whole house water filtration system and a number of plumbing fixtures and faucets in my house. He's detail-oriented, extremely professional and knowledgeable and I was very happy with the results. I will definitely use them again.
Cathey G.
03/08/2023 12:00:00 SA
On a scale of 1 through 10, I give this company and our great, professional, intelligent, professional and kind Plumber a 100. I highly recommend....
W K.
06/01/2018 12:00:00 SA
Pristine plumbing is very responsive. I called and got an appointment easily on the same day. The technician Francisco arrived on time. A very nice guy, frank and honest. Patiently explained what happened, what's needed to be done, and how much it would be. Everything is clear! I also noticed he put on shoe mittens when entering the house and didn't forget to take off when stepped out to the backyard and put back entering back the house. It might be a trivial thing but I think ppl who pay attention to details will have the work nicely done too.
I needed to have a water heater professionally installed at Laguna Woods. A city permit was required.
I had Pristine Plumbing come and offer me a quote. They were competitive with two other vendors and the person responsible for the quote (Ben) seemed easy to work with.
Ben, the guy assigned to my job, was professional and courteous. On the day of the job, he was running a tad bit late and he alerted me within an acceptable time frame. Because he couldn't be on time, the Pristine sent over other members of the staff to assist on the job. That was a really nice touch.
I thought Ben and his coworkers did an amazing job and Ben gave me a huge sense of confidence that the job was done right.
And I would like to call out Deborah as well.
Deborah was responsible for the city permitting arrangement. She was professional and easy to reach. On the day of the inspection, the inspector cancelled and wanted to come the next day. I wasn't able to accommodate a next day reschedule on a last minute request. I expressed my concerns with Debra and she offered me an alternative solution and I was able to get the sign off from the city.
Pristine was easy to work with and I would happily use them again.
Sharon R.
10/02/2016 12:00:00 SA
I called Pristine Plumbing on the advice of my HVAC guy Dean, from DG&L Heating and Cooling. My main water line on the side of the house broke off, thanks to my tortoises and I had to shut off all water to the house at 4pm. I called DG&L thinking it was related to my air conditioning system and they came out and cleared my the clogged air lines, but couldn't fix the broken pipe. They recommended Pristine to me. I spoke to Denise, and informed her my elderly mother with Alzheimer's lived with me, as well as my 9 year old so shutting off the water even for 24 hours was gonna be horrible. Denise said they didn't have an available technician, but she gave me two numbers of other plumbers who might be able to come right away. Neither one could, so Denise scheduled me for the next morning. Richard arrived earlier and I was thrilled. He immediately identified the problem, which was exactly what my other technician said. Fixed it immediately and went above and beyond standard service. And, best of all, I thought it was a fair price, considering it was a Sunday morning!! I was so pleased, I booked him to service my tankless water heater the next week. If you need a plumber, you need to call Pristene Plumbing!! Fabulous service and fair pricing!!!
The Gas Company shut off the gas to my home on Sunday night due to a gas leak. I called Pristine Plumbing at 8 AM Monday morning, and got an immediate appointment. Field Supervisor Robert Parsons showed up within a very short time period. My problem was expertly solved and my gas service returned before the end of the day. Robert and his partner stayed all day until the Gas Company arrived and restored service. It was obvious to me that the Gas Company employee enjoyed a friendly, respectful relationship with the Pristine Plumbing Crew. My gas leak was expertly solved and service restored within 8 hours of my call. Robert seems to be a little compulsive about wearing his paper booties inside the home... That aside, if you want truly professional, quality, fast service, this is the right place.
I highly recommend Pristine Plumbing to provide anyone in need of plumbing services. Cameron White was the Technician that was assigned to our home. He did an outstanding job fixing my Badger 5 garbage disposal. He arrived on time, was courteous and professional, and had all the tools and expertise necessary to get the job done quickly and efficiently.
Throughout the repair process, he was informative, patient, and explained everything in detail. He took the time to answer all of my questions and made sure I understood everything he was doing.
In addition to fixing the garbage disposal, he went above and beyond when I asked for help to identify a plumbing issue with my bathroom. He quickly identified the problem and provided me with helpful tips to prevent similar issues from occurring in the future. It was recommended to replace the water pressure regulator.
Overall, I was extremely impressed with his expertise, professionalism, and attention to detail. I highly recommend him for any plumbing needs and will definitely be calling him again in the future if I ever need any additional plumbing services. Thank you for your excellent work! Appreciate it!
Jeff H.
02/03/2021 12:00:00 SA
Rey did a great job installing my water filter. He was professional, courteous, prompt, and friendly. The company was professional from beginning to end. I appreciate Rey and your company's professionalism and for getting the job done. Thank you!
Kevin K.
02/10/2019 12:00:00 SA
Steve was great. He handled our garbage disposal with no problem. Pristine even worked with us when we wanted to buy our own and have them install it.
Navid A.
09/08/2023 12:00:00 SA
Same day appointment. Great communication.Diagnosed the issue and extremely professional. A+++ service. Cameron did a fantastic job!
I was helping my mom with a few problems in her Mission Viejo home, she had a shower that was broken and I made an appointment with Pristine, Jim came out at the early end of the appointment window, showed me the problem, it was a simple fix. He helped out and didn't charge me anything. I felt a little embarrassed I couldn't figure it out myself.
Best plumbing company ever! They came out super quickly to help us and did everything at top speed and efficiency. I'm very pleased with this company and specially with Jim who was wonderful. Would highly recommend this company to anyone in need of plumbing help. And I have used other plumbing companies that also had great reviews and they were not as good as this one.
I would give this company a 6th star if possible. I had an issue with my sprinkler line flooding my backyard and recently and had to shut off entire house line since I couldn't find where the leak was coming from. Even though they do not generally deal with sprinkler issues, the employee named RICHARD worked with me and walked me thru possible solutions. He even took the time to work on problem and call me back with a solution that eventually stopped the leak. Great customer service. I didn't have to pay him for the call or assistance. That's a great employee, willing to help out no matter what. Thanks again Richard.
Jenean S.
07/01/2016 12:00:00 SA
We've always used Pristine Plumbing when a need arises. Today Patrick fixed the washer bibs and noticed the loo was running longer than it should have and fixed that as well. He was very pleasant and courteous. I highly recommend Pristine Plumbing.
RB was great. They scheduled the appt within 1 day of me reaching out to them (it was not an emergency situation and they were that quick). They did a quick replacement for my valve in my toilet and provided other directions to help prevent that in the future.
Toby Z.
05/12/2021 12:00:00 SA
Robert is very knowledgeable and great to work with. He is very thorough and made the recommendation that best fit our needs as opposed to trying to make the quick sale. He is very honest and can be trusted. I highly recommend this company.
a responsible company! came out to do the work and it was completed at the quoted price, although I received two different quotes from the two different people i spoke to on the phone. They honored the lower one, of course. Up until this point it was all strictly business, UNTIL the plumber dropped the toilet lid on the floor. Didn't look closely at the time but found out later it chipped off an edge. Called them and told me them i found a replacement part for 20.
Now this is where this gets unique. Up until this point some companies will start denying that did it... no problems there. The plumber admitted he did it. Secondly, other companies will offer to pay even if you did get them to admit to it... 6 months later or, never. For pristine, the check was in the mail... THE NEXT DAY.
5 stars
Adam D.
08/06/2016 12:00:00 SA
Awesome service, did the work others weren't capable of doing. Would absolutely recommend.
Mitchell G.
01/09/2023 12:00:00 SA
The best. On time. Knowledgeable. Good price. 20 minutes to fix; will recommend to all my neighbors. Grateful. Thank you
If there were 10 stars I would give it to them. We had a slab leak and called Pristine Plumbing, they came out the same day. Jim diagnosed the problem after a very careful and skilled check. The following workday, they fixed our disaster at a reasonable price
Both Jim and Richard were very thorough and professional. They kept kept the house clean and organized as they worked. Both of them were very personable, too. Couldn't ask for a better experience from a horrible situation.
Horrible, They came out to my house an hour and a half late, to give me an estimate to put a water filter in, that I had purchase to make my water more alkaline. The repairman named Jim told me this brand of exact filters that I bought floods houses. So then I called the Water filter company of the one I had purchased, to ask them about this, and then all of a sudden, the repairman Jim changed his story and said it wasn't this company's units, but similar units. Jim told me an outrageous price, of at least $750 - $900 minimum to install the water filter, and then he told me basically my house needed to be totally repiped as well, and then tried to sell me a $3500 water filter that didn't even do what my water filter did. This repair man or Rip-off man, Jim, didn't even understand what the filter I had, was going to do to the water. He was telling me his water filter will take out the Alkaline, etc., he had no idea what the difference in water filters was. He was clueless. I was adding a water filter to make my water more alkaline to drink and he was trying to sell me something that wasn't even close. I already have a filter in my house that takes out the Chlorine, so that I don't shower in it every day, and here he was trying to sell me a $3500 new water filter. He was full of BS.
So the water filter company that I bought my unit said, to get him out of my house, he had no idea what he was talking about, and he was trying to take advantage of me, and they would send someone out to do the install the next day for $200. They were great. Pristine Plumbing should be called RIP-OFF Plumbing or ROBBERY Plumbing, instead of Pristine. HORRIBLE!!!!
I highly recommend this plumbing service! The plumber was knowledgeable, skilled, and provided excellent customer service. The repairs were completed quickly and efficiently, and the overall experience was seamless and stress-free.
I would highly recommend Pristine Plumbing. I had a specific problem installing a Kohler shower handle, so after trying to solve the problem by phone with Kohler, they recommended Pristine as a recommended plumber to service their products. After talking to the most helpful and pleasant Denise, I spoke with the owner, Richard who took the time to look at photos of my problem, then give me advice over the phone! After receiving the replacement piece from Kohler, Dwain came to our home to install it. He was very knowledgeable and detailed in his work. He was able to identify the problem immediately and fixed it on the spot. I was very impressed with the service all around. It is hard to find a plumber you can trust and that is experienced. In conversation with Dwain I learned that this business is family owned and many of the employees have worked there for years. Much better than calling a huge company and getting a random person who may or not be the most experienced. Thank you Pristine!
Richard and Steve did a great job replacing the pressure valve at the water inlet to the house. Due to calcium buildup, the pressure regulator had stopped working and was causing some drip leakes at the very old faucets. They came when promised; evaluated the situation quickly; and gave me a fair price to replace the regulator. They had to go to a plumbing supply house to get a replacement regulator, but they found an exact replacement that did not require cutting pipe or making other alterations. On top of that, they also replaced the leaking faucet with a brand new 1/4 turn model, which is much less prone to washer troubles as with the old model. Can't recommend them highly enough. Fair, Fast, and willing to share some plumbing secrets. Over 30+ years in the service.
Shan T.
11/10/2022 12:00:00 SA
My hot water stopped working and I needed my tankless water heater to be serviced. I started a request on yelp and received several replies to my request. Someone from Pristine replied that they could come the same day for a quote and do the work if I agreed. They were able to schedule Gilbert to come out within hours of my request. After checking the tank he provided me with the quote and got to work. He was friendly as well as professional and finished the work in an hour and a half.
Y N.
03/02/2012 12:00:00 SA
I asked Richard to review the plumbing work that another plumber had done in my home and to also check a leaking toilet. Richard was punctual, knowledgeable, professional, and very friendly. I would definitely recommend him to others. He's a good guy!
Trustworthy, on time, fast. More expensive than other plumbers so if it's a small job may be recommended to hire a handyman, but if it requires a plumber there is no other company I would trust.
Victoria A.
09/10/2023 12:00:00 SA
After discovering a kitchen faucet leak over labor day (not an emergency situation, but still upsetting), I started googling plumbersand feel so blessed that I was led to call Pristine. Elias and his assistant came out on Tuesday morning as promised, and were so professional, courteous, and extremely knowledgeable and helpful. Elias even followed up a day or two later, and left me a voicemail to make sure that the leak problem had been resolved! So amazing!! I wholeheartedly and enthusiastically would recommend anyone to call Pristine with any of their plumbing needs. And a big shout out to Elias for his exceptional service!!
Reina D.
03/03/2019 12:00:00 SA
On 2/14/19 we had slow drains that flooded a planted area and water seeped into our neighbor's home. Pristine Plumbing came out and gave us an estimate. We had the work done on Monday, 2/25/19. Everyone on the job was very professional, polite and respectful of our property, including the lead technician/plumber Rey and also Dwain, who was managing the crew. We also very much appreciated that, at my request, Rey went to the next-door-neighbor to provide status after the work was completed (the neighbors have an insurance liability claim against our homeowner's policy for the damage caused to their home). The job included the use of a camera in the drains to find the root cause (no pun intended), followed by hydro jetting, then the camera again, then cabling out roots that the hydro jetting didn't resolve. This resolved the issue of slow drains in the planted area as best they could, but the bigger problem was not accessible without cutting out/removing part of the brick pathway, and another estimate was prepared and emailed. It was a large estimate, and I wrote back twice (on Wed/Thur) to ask for a revised estimate, but didn't receive a response... On Friday, 3/1/1, we called Pristine to come back out to re-evaluate the slow drain repair, and to ask them to mark the spot where we need to take out brick, etc. (something we prefer to get done ourselves, to lower the cost of the estimate). Pristine agreed to send back Dwain on Saturday, 3/2/19, morning. Dwain used the camera again and marked the spot for us where the bricks need to be cut out and said he'd follow up on the revised estimate request. We really appreciate him coming back out, in the rain on Saturday to 'mark the spot' where to cut the brick.
(NOTE: We are still waiting for the revised lower estimate from Pristine Plumbing to repair cracked pipes beneath the brick. Once that job is done and assuming all goes well, we'll add the additional star!)
Alex and Jonathan did an absolutely awesome and efficient job replacing all my toilets and water main valve and even on Fathers' Day! I highly recommend their services to anyone.
Customer service is what Pristine is known for and Jim demonstrated that extremely well. He went out of his way to fully explain the process, costs involved and listened to all of my questions and concerns. Jim showed great care when entering our house, protecting carpet and flooring against dirt and water in areas where he worked. Although Pristine is not the lowest cost service, promptness, work quality and customer service has value and I will use Jim again for future plumbing needs. Great job, Jim!
Spencer S.
11/07/2022 12:00:00 SA
I needed a water pressure regulator installed for my property. I got multiple quotes from companies on Yelp that offered free estimates. Pristine Plumbing was one of them. Note that they have a $50 for $100 deal on Yelp as of Nov 2022. While they weren't the lowest price initially, they matched a competitor, so I went with them. I highly recommend getting multiple bids and negotiating with these vendors to get the best price. Don't just get one quote and go with it. You may be able to save hundreds of dollars with plumbers!
They were selected because their employee RB was very friendly, timely, and knowledgeable when he first came out for the estimate. Thereafter, it was easy to schedule the work by calling their office. RB came back a couple days later to complete the job and it was quick and painless.
Ilia came out today to fix our plumbing emergency. He was on time, friendly, and knowledgeable. He blew the first quote we got that day out of the water and his game plan was to start smart and not immediately jump straight to tearing the house apart. He solved our emergency quickly and proficiently. I felt he was extremely knowledgeable and made me feel comfortable with his plan of attack. Thanks Ilia!
Eddie came out on time and did the check up to find my leak. He try everything he can think of to help me. We couldn't find anything but he was so professional and polite. I would definitely use them again.
David A.
04/05/2021 12:00:00 SA
I had a leak in one of my Aquasana whole house water filter & Ilai Eteaki was sent from Pristine Plumbing Co in Irvine. He was professional, polite & informative. He replaced a water pressure valve & immediately ordered the parts needed for the fix. After the job, he made sure everything was cleaned up & even gave me a great deal w 3 yr warranty. Denise, the office manager, was so polite, making sure that I was fully taken care of. I can't say enough good things about this Company, especially Denise & Illai. I will definitely use this company for all my plumbing needs! Thank you Illai & Denise at Pristine Plumbing
(Posting on behalf of my aunt since she isn't tech savvy)
Your review helps others learn about great local businesses.
Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees.If I could give them 6 stars I would.Why?....1]they can do any plumbing job and will do any job,most plumbers are either incompetent ,lazy or scam artists[everyone who has used a plumber know's what I am talking about]...2]they do excellent work...3]they turn up on time...4]they give you a fair price for quality work...5]they are clean,tidy and informative....6]they are honest....you get the drift..!!
This group is AMAZING. They are not just 'plumbers' but super smart, kind, ask all the right questions to get to the bottom of the problem, so there's no time wasted. Jim Foley was our dispatched person and we felt like we had known him our entire life but also that he was a walking encyclopedia of 'how to fix everything'. If I could add 5 more stars to this review, then I would.
The service offered by Pristine is of high quality. I used their service twice, one for bathroom sink being clogged and the other for changing a shower head. Each time they responded to my request immediately and gave me suggestions on the phone about what parts I need to purchase. Then next day they came on time and efficiently get the problems resolved as I wished. I was impressed by the service the Pristine team offered under the leadership of Richard.
I highly recommend their plumbing service.
Thank you so much Dwain for coming out and helping with our plumbing!!! You were so kind, knowledgeable and really made us feel like you were looking out for our best interest.
Thank you Pristine Pluming for hiring and training such fantastic employees. :)
I recently had to call Pristine Plumbing for an emergency service when my mother in law's house had a slab leak while she was away this February. I had used Pristine Plumbing previously for my own place in Orange County but I wasn't sure if they'd be willing to service out of the area. When I called, Denise at the office was able to pull up on her record that I was a past client and she was quick to let me know when they can go out there ASAP!
Anthony was my technician from prior service call and I was very lucky to have Anthony again to service my mother in law's house. When Anthony saw the mess in the house, he knew that it was beyond a simple plumbing fix. He referred us to a licensed restoration company to get started on the repair immediately. Anthony took the proper steps to diagnose what the issue was and gave his recommendation for the fix based on the age of the house. Throughout the experience, I felt I can trust Anthony 100%! Due to the age of the house, we had different options on how to go about the repair short term or long term. Anthony explained both options patiently and when something is not clear, he made sure we understood. Anthony never try to upsell any service we don't need. He gave us referrals to a company that specializes in repiping so that it would take less time and less costly if we decided to have the entire house repiped. Very, very sincere and honest man!!
The whole repair process with the restoration company took longer than we anticipated, but throughout the whole experience, Anthony would check in with us to make sure things are moving along and asked if there was anything he can do to help get the restoration going faster. He always advocated for us if he felt the restoration company was not doing something that it should!
Anthony gained the full trust of my mother in law. While the restoration process was on-going, she had Anthony do other plumbing work around the house ie. removed all of her very dated toilets and installing new water-saving toilets and removed and installed new shower valves. he made sure the new shower heads were to her liking. One of the toilets he replaced had a leak for some unknown reason. Anthony went back and diagnosed that it was due to a manufacture's defect. Not wanting to inconvenience my mother in law, he went the same day to a Home Depot in Chino Hills and bought the exact same toilet. He removed the defective toilet and installed the new one on the same day!! NOW, that's FIRST CLASS SERVICE!! My mother in law is a finicky client, yet she was very satisfied with everything Anthony did for her.
I know I will always call Pristine Plumbing first if I ever have any issue with plumbing! Thanks, Anthony!!
John C.
02/08/2019 12:00:00 SA
Pristine Plumbing was very polite and responsive on the phone when we scheduled our appointment. Anthony came to our house and completed the work. He was knowledgeable, professional, and a pleasure the deal with.
Had some issues with my 3 toilets that was bugging me so I called Pristine Plumbing for an appointment.
Dwain Bush arrived at my house on time and was very respectful and cared about my house. He put booties on, had a big drop cloth, own garbage bag, and plenty of towels to wipe out.
Before he started, he explained what it took to get the toilets back in order and the price was quote was very fair for a competent plumber. They work was quality and done right. This place stands behind their work and is available 24 hours a day for any plumbing emergencies.
Rob arrived and was professional, knowledgeable and friendly. He brought in Sergio who also was similar in demeanor and professionalism. Rob went the extra mile in his customer service explaining the work in detail as well as potential pitfalls with one of my fixtures I had provided. He found resources for me and took extra care to check all work thoroughly. My elderly parents came by and he was especially kind with them which I appreciated very much. Both Rob and Sergio worked a long day for our plumbing needs and provided excellent service.
I finally got around to buying a water softening unit so I could stop renting from Culligan. Called Pristine to install the resin tank. Needed the existing copper piping to be retrofitted. Did not want to use flexible copper piping. Once again, Pristine came through with great service at a competitive price (called three other companies for estimates). Francisco and Will were professional, courteous and friendly through the entire process - from providing the estimate to completing the job. Richard and his office/field staff are awesome! If you have plumbing needs, give Pristine a call!
I searched the internet for a plumber. Our house had a leak inside one of our walls in the master bedroom. I called a couple of places to try and get someone out here to fix the leak but unfortunately I was not able to find a plumber to come out to my house for at least 2 to 3 hours. I searched yelp and Pristine Plumbing had good reviews so I decided to call them. I got someone on the phone right away I shared the problem we were having and they had someone out to my house in half an hour. The plumber was very professional, he made sure to wear booties to prevent getting our carpet stained, he also covered the area with where the leak was with plastic. He went the extra mile to make sure to protect our carpet. He fixed the leak in a very short time and the price was very reasonable. I highly recommend Pristine Plumbing.
Richard was very very professional and nice. Before he came in the house he put covers on his shoes and covered our kitchen area to keep things clean. Richard fixed everything in timely matter and gave really good advice on how to maintain our garbage disposal. I would highly recommend pristine and will use them again.
Tankless water heater was installed yesterday by Cameron and Jonathan. We are so thrilled with the service they provided from start to finish.
Installation took longer than expected due to a glitch from a previous plumbing job years ago but Cameron and Jonathan pressed on and corrected the problem and at no additional cost. The price we were quoted was the price we paid.
Cameron explained how the system works and answered any questions we had. He even left the area cleaner than when the installation was started.
I can speak highly enough about Pristine Plumbing. From the first contact at the office to the finished installation every step was very professional. We will use them for future plumbing needs.
These guys have been great! Very professional and informative about the process. They even wore paper booties over their shoes while inside (nice touch!).
The plumbers came out quickly to repair our flooded water heater. We then had some mold removal done, and when those contractors couldn't get the water heater lit, Pristine quickly came out again to finish the job. Anthony and Dwaine were fantastic, we would definitely use this company again!
I used these guys maybe eight years ago and they were really good. Now they don't even give a crap enough to give a callback on repairing a basic plumbing problem. Don't worry, I won't contact you guys again, I know now that we officially broke up after you ghosted me.
Paying C.
05/05/2019 12:00:00 SA
First time home owner. First time having to deal with a plumber on my property. I was very hesitant and skeptical. Sure enough, based on the Yelp reviews, this business did not disappoint. I had the privilege of working with Ruben. He is a bright young man who is extremely courteous and his professionalism is second to none. Great work last Saturday. If and when management or ownership read this review, he is a stellar employee, re defines the word pristine and the way he carries himself is a laudable effort! I am a very satisfied paying consumer!
This is a company that puts customer service first and quality runs as close to first as it can...maybe they're tied. We had a specialized need with tankless water heating systems and their certified employee was professional, knowledgeable and willing to take the time to teach me about my system in a way that I could understand. He had great communication, there was never any doubt what was happening or when. After the first visit I immediately called their office to report the good news of a highly qualified and very professional employee. I cannot recommend them enough!
Cameron was great to work with. Came and gave me an in person quote regarding the installation of a whole house pelican system last Friday. The following Monday he came back out to 48 hour prime the filtration tanks and at the same time cleaned our tankless water heater and then replaced a broken bathroom water shut off valve so we could finish I stalling our toto washlet. Through all this, he was very polite, professional, and answered all of our many questions. Now just waiting for him to come back in two days and finishing installing the water system. What an awesome experience working with him and pristine plumbing.
My experience with their customer service was great. The receptionist who scheduled me was nice and made the process easy. My plumber was Cameron White and he was professional and knowledgeable. Besides that he fixed my issue, walked me through all the reasons why my garbage disposal was clogged, told me what I might need to watch out in the future, didn't pressure me to pay more, I really like that he was kind to my kids, that's a plus. Five stars to Cameron and to the company who hired and trained great employees but it is quite pricey compares to other also great plumbing services out there...
天旭
07/06/2021 12:00:00 SA
Very good service, solved our drain clogging issue completely, and our kitchen was kept very clean during the entire service. big thank to Cameron
I wish I could give these guys one billion stars. My wife and I's new water heater had an issue with holding the pilot light. I am not too hardcore of handy guy, but I am definitely not helpless. After calling the manufacturer who did a diagnostic with me over the phone, she said oh its for sure the ignite wire which it absolutely wants and was the ignitor itself. My wife called Pristine and on the LAST Sunday of football these guys came out to us after another emergency call (it looks like they also left a yelp review on this same date) and not only fixed the correct issue with the ignitor, but also replaced an old gas valve that was leaking as well. They were here from 4:30 and just left 15 minutes ago. They were courteous, cleaned up after the job was done (which I begged them not to do), and went through an extensive rundown of what they did and what we need to do in the future.
Seriously on the same day? WE HAVE HOT WATER!
These guys are the best and when I told them my buddy (who IS hardcore handy) and I couldn't figure it out, they nicely replied It doesnt matter how much you know about this stuff, only a plumber could fix this.
Great guys. Affordable. Saved us from cold water on an unusually cold and rainy Sunday after having nothing for a few days with no help from the manufacturer.
Thank you Pristine. Stop reading my review and call them now.
Made an appointment at noon for a leaky sink. Waited all day for the tech and got a phone call at 4:30 saying that they would not be able to arrive before 5 and would need to charge an after hours fee of 189. If we wanted to avoid the fee we would need to wait 2 additional days. Its not even the fee that bothers me, we were waiting the whole afternoon for the tech and get called that we need to pay for the privilege of waiting. Disappointed in their customer service. Would not recommend.
Luis C.
12/01/2020 12:00:00 SA
Ilai and team from pristine plumbing came out to install our Radiant Life whole house water filtration, salt free conditioner, and repair a clogged water line for our refrigerator water supply. Not only was the work thoughtful, perfectly executed, and aesthetically pleasing, but also Ilai and crew were awesome people to have around our home! By far the best plumbing experience I have ever had. I will not go anywhere else now for any plumbing needs.
Working with Dwain Bush is the best plumbing decision you could make. He is at the top of his game, impeccable customer service, adds tons of value and can solve the trickiest, and most rudimentary plumbing needs. We've used Dwain at two houses, both during an emergency and to rebuild a new house plumbing infrastructure, including a whole house water filtration system, tankless water heater and R/O system.
I tell everyone I know they must work with Dwain and the team at Pristine!
Had a leak in my tankless water heater and Chris from Pristine was extremely knowledgeable about the tankless water heater and he came the next day to install a new water heater and Chris and Will also checked my running toilets and changed the flappers and corrected that problem as well.
They cleaned up after themselves and left the areas they worked in cleaner than they were before they began. My husband and I were very happy with the professional and fast work and response to our problem.
Definitely we will use Pristine for all our future plumbing needs.
Lynda H.
Jesse P.
11/03/2016 12:00:00 SA
I did not actually use their services but I had requested a quote for installing water softener/filtration system for whole house. Dwyne provided very good information on the installation process and pointed out some of the pros & cons with different systems.
Kristen C.
11/12/2013 12:00:00 SA
Pristine Plumbing was excellent from the initial phone call to Denise to the professional and courteous service provided by Rudy. I heartily endorse Pristine Plumbing. I am completely satisfied with all aspects of the job Rudy completed for us.
I called about a busted water heater at 4pm and Pristine Plumbing was able to come out the next day. Steve was our plumber and he called to see if he could come early, which was great. He was efficient and professional and we couldn't be happier with the service. We will definitely be using Pristine Plumbing again should the need arise.
Sunday AM, water leaking on the street at the water meter, called IRWD utility who came out and told me the leak was on the home side. Basically my responsibility to fix. Shut off the water, so no water to the house. Most Plumbers are closed Sunday, and the one that called back was unavailable for 2 days.
Jim F. at Pristine Plumbing was a lifesaver, called me on his day off, and showed up to our house within the hour. And in the next hour told us what the problem was, provided recommendations and estimates to repair, and talked to our HOA to get the plan approved. In the next 4 hours he dug the hole out, built out the new copper plumbing, installed it, and cleaned it all up. Jim was as nice as you can be and extremely professional. The work wasn't the cheapest nor the most expensive, but it's the highest quality work I've seen. (I would know, I had the plumbing for a multiunit apartment building redone with copper.) Being Sunday, no water to the house - Jim gave me a very fair price. A personal bonus for me: Jim is a master plumber and a veteran. Pristine Plumbing has won a customer for life.
For everyone else out there. Many of the Irvine homes were built quickly and shortcuts were taken. There is cheap PVC materials and installation is shoddy, so not built to last. My advice is to take recommendations from a master plumber, don't put in the cheapest fix, spend a little more and you'll never have to worry again.
Gargi D.
04/06/2017 12:00:00 SA
I had a great experience with pristine services. Rob was very friendly and honest. He even suggested few things I could do on my own at home to take care of plumbing system. Very helpful. Highly recommended.
They completed the very easy job of taking out a plastic syringe out of my garbage disposal then charged me $189 for 5 minutes of work. After that they kept trying to up-sell me on things not needed. Let's test your water pressure, do you have a water pressure something or other? Can I check your hot water heater? No you can't. They did all this while I was sick and had a sick baby to take care of. They though I was a dumb housewife and needed everything fixed when there wasn't a problem.
Don't use them, they will try to swindle you.
I'm still very upset. I should of called a different plumber!
My family and I moved into a new home and the water pressure was low and the hot water took a long time to heat up to barely hot. Cameron was our plumbing technician and he did an excellent job. He was very knowledgeable and pointed out a number of different options and scenarios to troubleshoot the issue.
Anthony M.
04/07/2019 12:00:00 SA
ILai did a stellar job replacing my washer valve box, copper piping and drywall replacement. He came out late one afternoon and had everything replaced and cleaned up just a few hours later.
We had a clog in our kitchen sink and someone came out to give us an estimate. They would not give a price over the phone but said they give free estimates, and could send someone within the hour so we figured why not. When the tech came, we told him our sink was clogged, he offered tips that honestly was irrelevant just to sound knowledgable I guess? -- and then said ok it's going to cost $525..?!-- without any explanation why, which is what made it the most offensive.
We told him no thank you and hired another company that fixed it for $200 the next day. Our kitchen sink works great again.
Grateful I did not use this company
Elias and Ali provided excellent service. They were prompt and clearly explained everything. I used them 11 years ago and the service is just as great.
Justin M.
08/01/2013 12:00:00 SA
I've used Pristine Plumbing two times for our business. Both experiences were a pleasure and I was very happy with the service that they provided. In both situations that we had with the bathroom they had someone over very quickly. Richard is professional, personable, and I trust his advice and recommendations.
Clearly from the number of 5 star reviews left by other customers I am not alone in my satisfaction.
My kitchen drain got clogged and I called Pristine Plumbing on Saturday evening. I requested a technician for Sunday morning 9am and Steve D arrived on time, took a look at the problem and gave an estimate. He is very humble and polite .
He finished the job on time and left the place neat and clean. I am very happy with his service and would highly recommend their service and would definitely call them if something comes up in future too..
This was our second time working with Pristine Plumbing (the first time was due to a toilet clog). Robert came out for a plumbing inspection and explained everything that was wrong/needed to be fixed in great detail. He identified a major issue (a complicated clogged kitchen drain) that needed extensive attention and work. He and his colleague returned the following day in the morning and worked through the entire day to finish the job. He was very kind and patient, which is exactly what we needed during a stressful time. He was very fair and addressed all issues with us. Robert was excellent and a perfectionist (just like us) and I highly recommend him.
Never had a bad experience with Pristine Plumbing. Expensive (as plumbing work often is), but at least you know that quality work is being done and there are warranties and guarantees on their work.
Called them based on Yelp recommendations. They were able to come out that evening and take care of our clogged drains. They were very courteous and professional.
I called Pristine Plumbing yesterday afternoon after Mike Diamond came over to clear a clogged drain and tried to upsell me to a $750 repair. I'm so happy I called Pristine!
Pristine quoted me a price over the phone and sent Dwain to my house within the hour. He was patient and very helpful trying everything possible to fix the problem at the lowest price - which he did.
Although he worked very efficiently, he took the time to show me what he was doing and explained how to prevent problems in the future which I appreciated. He was a really nice guy too.
I called because of so many 5 star ratings for this company but I understand now why they get such high marks. I will absolutely call Pristine again and refer them to my friends.
Lawrence L.
01/06/2019 12:00:00 SA
The only plumbing company we will use. Highly recommended. Their work is done from a perfectionist eye. Thorough, clean, timely with constant communication. Just had a tankless water heater installed on short notice to replace our 21 yr old tank heater. Dwain stayed late on Friday to get the system up and working so we could have Instant Hot water, then returned on Sunday to finish some of the additional small details. Price of mind knowing they are always doing it right. Thanks for the great work.
Our garbage disposal has been having backup and drainage issues for a couple of months now. Cameron came out and helped fixed the problem! He's super knowledgeable, friendly, and professional! He explained everything and talked to us step by step about what was causing the problem and what he was doing to fix it! Will definitely be recommending Pristine Plumbing, especially Cameron, to help fix any plumbing problems!
Robert O.
01/11/2013 12:00:00 SA
Pristine came out when I had a bad toilet wax seal that was leaking. Steve quickly diagnosed the issue. He told me what it would cost - to the cent. He wrote up the work order and delivered exactly what he promised, when he promised and for the amount promised. Very rare to find honest contractors with integrity. I highly recommend Pristine!
Pristine Plumbing is great! We had Ilai come to our house to fix the bathroom sink. He was on time (company texted us beforehand to let us know his arrival), he was professional and courteous. He fixed the sink quickly!
We'd def. use Pristine Plumbing and Ilai again! You can trust these guys to get the job done.
Thanks Pristine!
Steve Y.
01/05/2016 12:00:00 SA
Steve was great, he was professional and did a great job. He came the same day I called and fixed my kitchen sink within an hour.
We have used Pristine several times over the year. Their customer service is amazing. They arrived within the hour they took the time to listen and understand our issue. Jim Foley was training a junior plumber. They were both great!!! Thanks a bunch.
i couldn't believe how quickly Pristine Plumbing had someone out to our house (within an hour of calling) even near the end of the day! Eddie was very friendly and clean and up front about the problem and was able to fix it in no time!
Kristine F.
04/02/2023 12:00:00 SA
Our water heater went out one afternoon. We called approximately 10 companies that kept telling us they were coming but then would text us a few hours later that they had no one available. Finally after 2 nights of cold showers, we found Pristine Plumbing. After our first call, they came within 20 mins and were very helpful and willing to try anything before replacing an older unit. Since the parts were discontinued for our old tank, we opted to have them put in a new one. Auxariera was the hardest working repairman I have had in awhile. The job was difficult due to where the heater was located but he was exceptional at his job and just an all around good guy. I wouldn't hesitate to call them again.
Ilai Eteaki was amazing and helped with our hook up for our dryer and washer. It made the process nice and simple. He also allowed us to watch which was nice learning experience. Overall, he's an awesome person!
I called Pristine Plumbing, and had an immediate response with Chris
coming the next day to diagnose a problem we were having with our
bathroom faucet. He was friendly and informative throughout the process
explaining what was happening, and what he was doing to resolve the
problem. He was respectful of our home as he worked by wearing the
booties, and cleaning up the area in the bathroom. He did a safety
check of our home to access other plumbing areas if needed in the future, and again to be informative. I would recommend Pristine for
your plumbing needs.
Denise G
10/16/15
Would not recommend if you have any hard work. Had a drain leak, worker showed up to look and charge me. When I decided the drain should be replaced, he took off with an excuse to talk with his boss. Still have not heard from them.
Brandon H.
12/02/2019 12:00:00 SA
They were great! Deborah was super nice and easy to talk to; and getting someone out was no problem at all.
Ilai was phenomenal! Incredibly nice and a fun guy. He explained everything very well and was great to work with.
10 out of 10 would recommend!
Korean C.
11/02/2018 12:00:00 SA
My electric cloths dryer broke after 25 years (Kenmore). I decided to replace it with a gas dryer but didn't know if I had the correct gas line & connections. My son in law said that he would install it if possible. Steve came out, took one look at he wall behind the dryer & said it was an easy change to gas & he told me what to buy. Steve was so courteous, informative & honest. I will refer everyone who needs a plumber to call this company. Thanks Steve.
My family just recently worked with Ilai at Pristine Plumbing. Our water heater broke and he was able to come out within just a couple of hours to inspect it. Pristine Plumbing was the only plumbing company that we contacted with the parts who was willing come on short notice. Ilai was very personable and clearly provided us with all of the information we needed. The water heater itself was very old and not up to code so we decided to replace it. Pricing was very fair and Ilai did great work, having the water heater installed within a couple hours of his initial arrival. I will definitely be calling Ilai at Pristine Plumbing for any other plumbing needs that may arise in the future.
Dan W.
04/03/2023 12:00:00 SA
Rob Parsons was professional, courteous, and explained everything he was working on. He was efficient with his time and was in and out with all worked completed in less than 90 minutes from the time he knocked on the door and cleaned up. Really appreciate the work that was done. Will be going back to Pristine Plumbing and asking for Rob next time any plumbing issues arise.
I am a realtor and manage properties .
I have been use this company three times and i am so satisfy with thier work .
Specially i like Jim Foley . He is very knowledgeable and kind person .
He explain to me all details why it was happened step by step . He even helped me other little problems what i have at home.
I highly recommend him as your technician.
My bathtub water would not turn off no matter what I did, and Joseph was SO helpful! He was busy heading to another client, so he FaceTimed me to help walk me through turning off my water. We eventually got the water to turn off. Highly recommend this company. I never thought a bathtub could be so stressful until today! So grateful to have Joseph's exceptional help!!
Two $9 screw on valve replacements and I was quoted $517 to replace. I explained that I know each part is $9, and I was told I pay for the service and guarantee. No thanks!
Excellent service, great work and Professionalism!! Dwain explains everything ahead time and leaves everything clean after he is done. Definitely greatest value for the money!!
Susan B.
07/06/2016 12:00:00 SA
I finally broke down and called Pristine Plumbing because of their reviews on Yelp. And I braced myself for the discomfort and inconvenience of having a stranger in my house.
BUT - as soon as Richard walked in the door, I was put at ease. He was very friendly but still very genuine. And he likes dogs. I know these aren't requirements for a good plumber, but they make for a better customer experience.
As for the work, he fixed everything and it's all as good as new. But he also worked to keep the cost down. He even helped me pick out a new sink because (I admit) I didn't know what to get.
I'm so glad I found this company and they sent Richard out to the house. I'm super happy with the job he did. :)
Mark C.
02/05/2020 12:00:00 SA
I called Pristine Plumbing after another company neglected to come out. So happy that I did. Rob came out quickly and was incredibly thorough in his troubleshooting of my problem. While it turned out to be a worst case scenario, he laid out a plan of action and helped me get the ball rolling for the repairs. Very trustworthy employee and company. Everything was documented in their online system and pictures and notes were taken in detail, emailed to me and kept for future reference. Good experience for a dreadful plumbing problem.
The company really stands out from many of the rest. Yes, they are pricy, but they won't rip you off and they'll do the job expertly right. To boot, the technicians have leeway in price negotiations.
Melody S.
02/06/2023 12:00:00 SA
Elias and Ali came to install a one piece toilet for me. They were professional and knowledgeable. I was very impressed by how fast they completed the job. When my toilet backed up a few days later, they immediately came out and used the auger to clear the clog. Definitely recommend them!
We decided to replace our 18 year old water heater with a new one before the old one broke and caused damage. Since we were not in a hurry, we investigated the different water heaters and contractors serving Irvine. We decided to buy the same type (tank type) and brand (Bradford-White) of water heater. We received three estimates. Pristine's price was in the middle of the three estimates. We decided to use Pristine Plumbing because their cost was reasonable and they were going to do a more complete job than the others (new overflow tank, earthquake straps, and overflow plan, to mention just a few of the parts others did not include in their estimates). Additionally, they were the only company that knew Irvine requires a permit to replace a water heater. When I asked the others about the permit, they said they can get one for an additional $300 when the permit costs only about $42. The inspection went very well and no errors or concerns were found by the inspector.
The installation went smoothly due to the professionalism of the team doing the work. Alex, Jonathan, and Ryan were great as was Johnny, our main point of contact at Pristine. Pristine Plumbing will be my first call if I have a plumbing issues in the future.
Will J.
12/01/2012 12:00:00 SA
I had a leak in my kitchen faucet and I had an old plastic angle valve that needed replacement as well. Normally, I would have replaced and fixed things on my own but it would have taken me the entire day so I needed professional help. Made a call in the morning around 11, had Dwain Bush arrive 2 hours later. Very professional, very personable and FAST. He replaced my drain and angle valve very quickly. More importantly, I was impressed with his pride and attention to detail. He wore plastic shoe covers over his shoes, made a clean working environment and he made to sure to be very careful with his tools and not drop them but place them gently to the ground. Very impressed. Job well done.
After multiple tries trying to fix my sinks. I called Pristine Plumbers. Great call center and scheduled appointment immediately for following day. Jim Foley was very professional, like talking to my own dad. Immediate Trust from the get go. He consulted my plumbing problems and diagnosed what he would recommend. Walked me thru what would be done and how he would fix the problems. Once I agreed he went to work. Fixed problems in a few hours and I was very very satisfied. Calling any Plumber can be costly but found pricing to be fair. Jim Foley will be my Plumber going forward. Great Plumber and Exceptional Customer Service. Highly Recommend Pristine Plumbers.
Jaspal S.
11/02/2016 12:00:00 SA
I have never seen such a great customer satisfaction oriented company. I really appreciate Richard(owner of the company)'s work ethics! and follow up. He is a gem of a person and did outstanding in my books when he called me up to address an issue I had with the work performed. Not only did he take care of the issue but he went way and beyond to make sure I was a happy and satisfied customer. More than anything, I was impressed with the HUMAN element & aspect of the transaction which most of the companies forget and deals with just numbered clients and invoices. But not Richard and his company... you gotta a long way to go brother!
Richard have my trust and there's only one company I will be calling for any future plumbing needs and that is Pristine. Thanks Richard & Pristine Plumbing for doing an outstanding job with great customer satisfaction.
I had a great experience last week when Richard came and fixed our leak that was dripping from the ceiling.
Pros
1. The lady that answered the phone is the morning was amazing. Sweet and helpful and arranged for me to get a phone call when the plumber was on his way to allow me to stay at work and not sit and home during my 2 hour window. I also got an appointment the same day I called.
2. Richard call exactly 30 minutes prior to arriving, which is exactly what I needed.
3. Richard was helpful, knowledgeable and friendly. He fixed the issue we were having after a quick trip to Home Depot to get a part.
Cons
1. The have a $185 diagnostic fee that doesn't apply towards the service.
2. Fee to fix the issue was quoted based on the job. I prefer to know exactly what is going towards parts and labor...but I understand this isn't the norm for plumbers.
Overall, I highly recommend Pristine Plumbers. I will for sure call them next time I have an issue.
Rob D.
09/05/2012 12:00:00 SA
Great job and service. Thanks again. Would definitely use again in the future.
Tom S.
11/11/2021 12:00:00 SA
Was quoted over $2800 by Pristine to fix the toilet drainage issue. Got a quote from another plumber for $175. Fixed it in 1 hour and problem solved.
Shane can out and he is a star!! Pristine plumbing technicians are so professional and knowledgeable. 5 stars. Impressed!!!
Darla M.
01/04/2022 12:00:00 SA
If we could give them a 10+ we would! Anthony answered our emergency call during the night for a ceiling leak from our upstairs bathroom into our kitchen. He arrived promptly and worked for several hours to stop the leak so we could use our water that night and then he came back the next day to finish up the job - another several hours. He was careful to cover everything and put down a runner to protect our floors. He replaced our copper pipes that were installed wrong when the house was built. His work was beautifully finished. The price was super reasonable for such a big job and the after hours charge was credited toward the total fee. Now for a good drywall professional....
New post: 11/21
We recently experienced a slab leak and decided the whole house needed repiping (long story). We realized that it was long over due to get our toilets replaced to avoid potential water damage! It's a good thing we did! Many of the seals were going!
New post 1/4/22
Adding to this since apparently you can only leave one review per household! Anthony at Pristine was back to help us with another new emergency! Our upstairs shower started leaking - lots of careful work and analyzing, Anthony fixed the leak! So grateful we have a plumber we can trust! Thanks guys!
Jim was great! Handled our shower drain problem and took the time to help us understand what was going on in our system. He gave us some really great ideas and options of how to fix things that have plagued us for years. Very kind and thorough and professional. We would definitely hire him again!
Deanne M.
03/04/2013 12:00:00 SA
I called Pristine Plumbing to replace a kitchen faucet. I was able to schedule an appointment for a time that was convenient for me. Steve arrived on time, he was fast and professional. I highly recommend Pristine Plumbing!!
I received a call from the manager at Pristine Plumbing after I posted my original review and they made things right. They are definitely good on customer service! If you read my original review, they performed an extra service and charged me for it without asking my permission. So they refunded that portion of the service. Thanks for the excellent customer service!
Jenna K.
12/03/2018 12:00:00 SA
I sent a request through Homeadvisor.com for a plumber, and these guys were at my house in 30 minutes. They fixed my dishwasher issue and were more than happy to help with a couple other jobs I needed done as well. Thank you so much!
Dana P.
03/02/2023 12:00:00 SA
Elias and Simon were professional, friendly, and communicative of the root cause and the solutions they used. I appreciate Pristine Plumbing for taking calls at any time of day and getting us scheduled as soon as they could. Happy to have our clog issue resolved!
I had a great experience with Pristine Plumbing. I recently had to reach out to them for a leak coming from my upstairs bathroom. I texted Fernando on a Sunday evening since he had helped me with a previous incident and he was quick at responding. He showed up first thing the following morning and figured out it was a minor problem without opening up any walls. He was honest and communicated all necessary information. He was kind enough to wave the fee and great at following up which showed me they cared.
Cameron was very professional and did an excellent job. He was very knowledgeable. Highly recommend !
Mason S.
05/12/2015 12:00:00 SA
Great service from Pristine Plumbing!
I needed a kitchen faucet replaced. I gave Pristine Plumbing a call on Sunday, and they were able to send someone out the following day. I was given a reasonable time window, and Steve, my plumber, called 15 minutes in advance as well. The service itself was great. They installed the new faucet quickly and painlessly, and it works!
I will definitely be using Pristine Plumbing for my future plumbing needs.
Mario Chavez the plumber that came to my house saved the day. I was originally royally screwed over by the my first plumber Robert from James Le Court Plumbing that was contracted by my HOA. My HOA said the plumber will come inspect my kitchen drain clog and will advise if HOA is responsible or if homeowner will be responsible. Of course the plumber immediately said I was responsible as homeowner upon arrival. Then he wasted two hours trying to snake the drain with his commercial auger. For some stupid reason he couldn't get the auger to go down the drain and instead it went up into my attic vent. He starts to blame the builder of the house for making a difficult drain to snake. Then he gave up trying to snake it from the sink opening and climbed into my attic and said he will need to cut into the vent to access from there and will need to charge me 400 dollars more to do that. On top of this he does not believe in COVID, even though he originally had his mask on he took it off several times in my house while working and coughed. I stood over 6 feet away and had my mask on the whole time. I was so angry I asked him to leave. Even though he didn't resolve my clog I still had to pay for his wasted effort time here. After this terrible experience, I called Pristine Plumbing and luckily got Mario who came by promptly. He was super professional, listened, set proper expectations on the costs and what he will do. Most importantly, he said that unless the issue is resolved he won't be charging. Mario also took COVID seriously and took all the proper precautions when working in my house. Mask and gloves were on the whole time and we kept at minimum 6 feet distance apart. Mario took the time to really get the drain unclogged when my previous plumber couldn't. I highly recommend requesting for Mario as your plumber when working with Pristine Plumbing in the future. I will also say Pristine Plumbing has gone paperless, uses customer friendly technology, has their logistics in order and is a great choice to help save your day!
We have used Pristine Plumbing for years, but honestly we have never found a plumber who will really stand behind his work.
Despite Jim's initial assurances, when we followed up we got the same or worse run around as every other plumbing company we've used.
I have added Pristine to the list of plumbers we will not contact again, but since we are repiping our house, hopefully we are done with plumbers for a while.
Larry B.
03/12/2020 12:00:00 SA
I highly recommend Rob Parsons & Pristine Plumbing. We received a text w/a picture of Rob, who arrived within an hour of our call. He presented us the best options re: the leak on our main water service line. Rob actively listens & communicates clearly. Pristine used the best materials available. Rob was easily accessible and kept us informed throughout the job. After completion, Rob throughly checked the system. Rob is very personal and professional & the entire team came dressed in company sport shirts/pants. Rob also referred us to other great contractors related to our job, eg. Concrete cutting, brick/stonework. A big thank you to Rob and Pristine Plumbing and I would not hesitate to call them again.
Raul V.
11/04/2016 12:00:00 SA
Dwayne helped me change out my filters for my Aquasana system
He is very knowledgeable and professional
I would recommend him and Pristine Plumbing to all my friends and family
Thanks again Dwayne for all you help
Nela J.
01/06/2023 12:00:00 SA
The plumber was kind and courteous however the cost I was quoted to clear a simple clogged drain was $500.00! I called a local plumber who honest to God charged $95.00. Of course I tipped him generously but Pristine's quote was highway robbery.
Ruben came out to our home to help us with a leaking toilet. He showed up right on time and was very professional (not like other plumbers we have had before). He worked tirelessly to clear our toilet line and was very upfront with every step he was undertaking and the charges associated with each work component. He always got our permission before proceeding. We needed a new toilet and Ruben returned the exact day and time we requested to install the new toilet. He was very clean while working and didn't leave a mess.
We had an issue with a running toilet and called Pristine Plumbing to come out and take a look at it. After trying to fix it without replacing it, Robert Parsons suggested that we needed to replace the fill valve. Not only did he help me learn how to do it on my own for future issues on other toilets, but he was extremely knowledgeable and helpful throughout the entire process. He showed us several plumbing tips to help elongate the lifetime of our toilets and water based appliances. I would highly recommend Rob Parsons and Pristine Plumbing to anyone who needed any plumbing help whatsoever. Prices are fair and the work was done in a cleanly and timely fashion. 10/10 would recommend.
David W.
03/08/2021 12:00:00 SA
Cameron White was my guy. Came over to inspect an issue with water coming into my air duct, consulted others, got an estimate and presented multiple options (all while masked and practicing safe distancing). We're still deciding on if we can go through with this service, but awesome service for this free estimate.
Rory M.
05/09/2019 12:00:00 SA
Rob Parsons was able to quickly find the pinhole leaks in our garage ceiling pipe and bathroom. We appreciate his competence and were glad to have the leaks fixed before more damage occurred. We would use Pristine Plumbing again without hesitation
Anthony arrived early and was very professional. He was experienced in the equipment we had installed, and was quick to identify the issues. He even got the factory rep to come out and advise on whether the malfunctioning water heater was installed correctly during contruction. We will definitely call Pristine every time we have a problem.
Mary Y.
08/06/2020 12:00:00 SA
Showed up less than a minute after they texted a reminder. Got me confused but just glad that they were here. Took care of all my issues quickly and efficiently. Both Ruben and Tracey were friendly and approachable. Honest too about a sink that I thought needed work but Ruben felt it just needed adjustment. All in all a great experience but it was pricey. $770 to replace two toilet fill valves and clear two sinks. Oh well! It would have taken me all day!
Found leakage on the carpet while moving, I searched throughout Yelp and found that Pristine Plumbing had the best reviews.
Called them for consultation and Richard promptly arrived the same day. THIS GUY = AWESOME. He quickly examined the area and confirmed it was a slab leak. When we found out there was more damage in the room and he was not qualified to do the job (it was more than plumbing) he referred us to the Paul Davis restoration company (another great help). Richard is very professional, helpful, and honest. He even changed my mom's mind about the lack of honest people in this world.
He came around 3 times and the last time, he came with help and they finished the work. The other guy, never got his name, was very professional and polite also.
I definitely recommend Pristine Plumbing and I would go back to them in a heartbeat.
Pristine Plumbing is a true 5 star company. Richard, the owner, is knowledgable and quick to fix all plumbing issues. Having a husband who is very handy, and can tell the difference between that will do service and good work, he says this company always provided good, quality work.
We will definitely call them again with any plumbing needs.
Cameron White was professional and friendly. He diagnosed the problem with our leaking kitchen faucet, cleaned out our water heater and was detailed and forthcoming about the repair and services performed. Would definitely recommend Cameron and Pristine Plumbing!
Our home had issues with a shower drain/pipes and this company was awesome! Responsive, honest pricing and quality work. Will always use them in the future.
Andrew G.
10/01/2018 12:00:00 SA
We called Pristine Plumbing because of an emergency. They had a great turn-around time and finished the job quickly.
However, I wish we had shopped around a bit more. We were charged $395 for a faucet installation in our kitchen sink. Just the faucet. (One that i purchased.)
After doing some research and contacting other vendors, an identical job should not have cost more than $200.
So, while their work was good, I will not be using them again due to how overpriced they are. It's a shame too because we have more plumbing projects in the near future.
This plumbling company is average at best.
Let me tell you why
We had two dispatches from them, and unfortunately neither one was in our favor of satisfactory.
The first time, we wanted our leaking bathrooms being fixed; our man Steve couldn't identify what was wrong with our plumbings. Still, $200 just for checking it out without really giving us a definite answer to our leakage and was just charged from cutting our boards and checking us out.
Okay, we'll let that go as an expensive estimate we have to deal with as we live in Irvine.
Second time, we called them up to fix our flappers in our 3 toilets (which is not a very difficult fix as far as I looked up on Google later on). We were charged us $275 (an est. of $25-$75, according to my research later on). Now, I wouldn't of complained if it was a complete fix. However, we were left with one of our upstairs toilet with a leak in our flapper that kept our water running!
This I thought was a pretty big deal, since I trusted him upstairs as I was doing my thing downstairs without breathing behind his ears, but in the end, I wished I did because he did not complete the job I was expecting him to do!
Damn!
So I called Prestine Plumbing once again, hoping I would get my message through to get things straightened out.
I spoke to a dispatcher named Nicole, and boy, she was one rude dispatcher I had to speak with!
She acted as if I'm this whacked out complainer that just called them without a significant reason. I was discomforted when I talked to her, I did not want to end the conversation with her as we were speaking...like I was an incompetent customer that needed some professional help.
F*@#$ that.
I deserve to be treated as I am a paying customer.
Let me give you a breakdown of MY experience with this company.
This company has things straightened out such as coming to your house on time, and keeping your house clean while they are investigating your house.
But, they will charge you premium price for estimates and the job, without being completely satisfactory to your liking. My toilet was running water in the back and I was thinking it was just my toilet being stupid, but turns out it's just how it was fixed!
Not satisfied
The person I talked to, Nicole, for my feedback was not pleasant either.
I'm going to try other plumbers other Yelpers have recommended because I have a very bad aftertaste in my mouth.
The only thing that was going on was the decent customer service that Steve gave us, but I think that was a given as a decent plumber. Anything less is just blatant unsatisfactory.
Thank you Prestine Plumbers, and good bye!
Regards,
the Yoshimura Family
I've used Pristine Plumbing twice now, and I will never use anyone else again.
A few months ago, my water heater sprung a leak, and the shutoff valve for the unit broke, so I had to shut the water off to the house. When I called Richard, he came right away and did very high quality work quickly at a great price. Furthermore, he was one of the most pleasant people I've ever had work in my house.
Today, my water meter started gushing water into the street. The city came out while I was at work, and called me to say that the issue was on my side of the meter, so they wouldn't fix it. I called Richard to meet me after work, and when he arrived, we realized that the city had fixed the problem even though they had said they wouldn't. I apologized and asked Richard how much I owed him for the visit, and with a smile on his face he let me know it was no big deal, he was just glad it was fixed, and I didn't owe him anything.
Class act, professional, skilled, fairly priced, honest, reliable. There's no reason to call anyone else!
Our toilet flooded last Friday and Pristine Plumbing was there to save the day within the hour. Our technician, Rey Torres, was exceptional in terms of knowledge and service. He understood exactly how to mitigate the issue and also guided us to understand more about our plumbing system. Not only was he able to finish the job within an hour he was also able to help us make recommendations for water restoration services. Going forth, I will look to Pristine Plumbing for all immediate plumbing problems.
Our Power vent water heater stopped making hot water after 13 years' of service, I submitted service request on Yelp, Pristine responded right away with free diagnose service the same day offer. Andy came to diagnose the issue for our appointment the next day, he suggested to replace with a new water heater instead of repairing it due to the age of the water heater. Andy, Ryan and the trainee did a quick and great job to remove the old one and install the new one with everything up to codes, we are happy with the work!
Receptionist was very professional and they got a tech out to our home next day to look at a clogged toilet and a broken kitchen faucet. We were going to replace faucet ourselves but could not get the old one off. Plumber was courteous but the prices are way above market. Charged over $250 to snake the toilet which we regrettably agreed to and quoted over $700 just to remove old faucet - no parts or installation of new one! Got another plumber out there who did the whole job, including installation of a new faucet we purchased ourselves, in 40 minutes for $99. I can't recommend this company unless you like paying way more than necessary.
I had a leak coming from my upstairs master bathroom down to my dining room downstairs. I called multiple plumbers from Yelp and nobody was answering their phone until I called Pristine Plumbing. I was so relieved and grateful that they were able to send somebody out right away to assess the situation. The lady that did answer the phone was so sweet and kept me informed on what to expect. Like other reviews mentioned they send you an email with the picture of the person that will be coming to your house so that is neat, since you will be letting a total stranger into your home. The two men that came were awesome, the only downfall was that they can't open up walls if your home was built before 2000 unless you have an asbestos test done, for safety reasons, so that delays the process a few days and costs a little bit more money. Other than that they came in made the repair within an hour and I got my water running. Overall, I would recommend them just keep in mind they require the asbestos test if opening up a wall.
Jo S.
07/05/2014 12:00:00 SA
I was in a bind with a leaking pipe in the garage and Steve came out on a Saturday morning. He repaired what others claimed was too difficult. I called their office number at 6am hoping to leave a phone message. The owner actually answered and was friendly. He had Steve to our place by 9 and we were happy with the result. Coastline plumbing left us in the lurch. I am now happy to say that Pristine Plumbing is our number one choice. This company rocks!
Mary F.
09/04/2023 12:00:00 SA
We wanted to replace our shower faucet with the exact same one and I called this company based on these high reviews. We tried to take out the faucet but we couldn't take out the cartridge. So the water started dripping and we couldn't turn off the faucet. Jacob from Pristine Plumbing came and gave me an outrageous quote. He didn't even help me to turn off the water. He told me he charged me 400$ to only turn off the water. I hired another licensed plumber. His name is Joe from Plumbing America company. He did an amazing job and he helped me to replace my shower for only 185$. I would give a negative rating to this company
Richard is very thorough. Does not rip you off like lot of other plumbers. We installed toilet. I bought it from home depot. It was the only one left at this particular home depot. When Richard came to install it, he found out it was broken. He went out of his way to find the exact one at other hone depot and had it installed the same day. This was without extra charge. He's very clean, polite and knowledgeable. Best plumber ever. Will definitely call again and introduce him to my friends.
Our toilets and showers backed up, what a mess! I called Pristine Plumbing and was told they would be here between 3:00-5:00. Anthony was prompt, friendly, and fixed the problem. He was knowledgeable and explained what he was doing. He used a camera for visual verification while flushing the pipes. Additionally, Anthony showed me how well the water was flowing after he cleared the clog. My house is about 40 years old, it's good to know the main line is still in good shape. After he left, I looked at the clock, not quite 5:00.
Scott S.
06/03/2023 12:00:00 SA
Andy Chavez came to help us on a Friday night with a dishwasher leak. Andy was fantastic. Quick, helpful and professional.
I was at my wits end after having several plumbers give me outrageous quotes. So , I just googled plumbers. I clicked on Pristine and Dwain came to give me a quote.
He was honest, explained everything and gave me reasonable quotes. He set the appointment the next day - Saturday ( happened to be his day off).
Saturday Deain came with Steve another consummate gentleman. They completed the job and left the area very clean. Truth is No One wants to have to call a plumber but from now on I'm only going to use Pristine Plumbing.
Tyler was INCREDIBLE!!! Major leak in the kitchen forced me to turn off the water to the entire house one evening...Tyler was on call and came out to save the day!
Fair pricing and GREAT service and expertise!
Tyler was awesome and I now have a new plumber!
Got an estimate from Pristine Plumbing for $2800. Called a local plumber, he fixed the problem quickly with complete explanation for $175. Draw your own conclusion.
Fernando N. from Pristine Plumbing has done three different jobs for me over the last two years, and each time I rave to my friends about him and the company. He's extremely professional and friendly, diagnosis the problem correctly each time, and does perfect work to solve it. Pristine' office staff (I worked with April Lynn this time) is super responsive and communicates well regarding appointment and arrival times. 5 stars!
Chris came by, and was great. Explained everything in detail, super-friendly, honest, fixed my hot water problem. It was a flat $275 for the visit, and he got the job done. Chive on!
My dad's sink was clogged so I called for an estimate. I was quoted around 80 dollars, and when the plumber came over the next day he was able to use one of the tools he had to unclog it within 10 minutes.
I ended up paying $40 dollars and was VERY satisfied with the work done. Now I've only used Pristine once, so I can't say that they are the best of the best. What I can say is that they did a great job helping me out of a jam, and I will more than likely use them again if I have an issue in South OC.
Sid S.
02/09/2017 12:00:00 SA
Any plumbing work I need done at my place, they are the only service I think of. I need peace of mind and people I can rely on. Pristine is it for me.
It's not often you find a business with a high level of integrity. Pristine is one of those companies. Quality work, respectful employees and excellent follow through! And something so important to me is that they stand behind their guarantees 100%.
Rob came out to our house and not only was respectful, but also did something I loved. He taught us about what this issue was with our plumbing. He was sure to be respectful to my wife who was there at the time of the work. They also gave us an overly fair price on our work. Other plumbers in the past haven't been nearly as respectful as Rob was to her.
We had a whole house filter issue as well as a leaky faucet that needed a new cartridge. Rob not only fixed those to perfection, he spent extra time at no cost doing a whole house inspection and educated us on everything we needed to do to keep our system running flawlessly. Rob was amazing!
I also wanted to thank Richie who was instrumental with the success of our experience. He was responsive and worked hard to support us through our experience with Pristine.
I would whole heartedly recommend Pristine Plumbing to everyone. They will be my go to plumber for any future plumbing jobs that we may have with our house.
Thank you team! You stepped up like only the best of companies do! We truly appreciate you!
M M.
02/03/2016 12:00:00 SA
Love these guys. I was given a two hour window and Pristine showed up on time. They were neat and courteous and most of all, treated me with respect. I smiled seeing my new bathroom faucets (and the plumbing redo that it took to install them) in my 1970s home. Chris was amazing. Thank you guys. I felt like I was family!
Ok, these guys are absolutely incredible! Starting with a nighttime weekend call due to a leak all the way through restoration and helping us make our new (old house) home amazing! Andy Chavez and Jeff were so wonderful and would not hesitate to work with them again! The entire team was great.
This was my first time calling a plumber. Being a woman, I have dealt with people in the service industry that have handled in-house visits unprofessionally. I had the luck of working with Fernando who was very respectful, courteous, and most of all well-informed. He made sure I understood what he was doing and had no problem answering any and all questions I had. I've had such great customer service and would highly recommend Pristine Plumbing.
Wayne B.
10/11/2018 12:00:00 SA
Great service. I had a difficult hill side rusted pipe. Jim Foley had the special tools needed to do the repair job.
Wendy H.
03/10/2020 12:00:00 SA
I was in the middle of a drywall project with walls exposed when we learned that we had pinhole leaks in existing piping as well as a leaky tub into the downstairs closet. I called and spoke with Denise who was exceptional! Not only did she assure me she would get someone to my home quickly, she exceeded my expectations by following up with me within 15 minutes and had a plumber by the name of Arroyo on his way. He quickly assessed the situation and was able to replace the pipe and then he had called his crew for some additional help to fix the upstairs downstairs leaking tub situation. Eli and Gilbert showed up and the three of them below did an amazing job. Arroyo was very professional, informative and all of them took the time to make sure they wore booties and keeping the work space clean. I was very impressed with the level of service and their feedback as they moved through the job. I want to say thank you to Arroyo and his crew for a job well done. I would recommend this company to anyone needing Plummer's, as they are fair and above all honest!! Thanks Arroyo and crew for a job well done.
Very professional and quick service! Robert responded to my call and came very quickly to figure out the situation about our water heater system. He was very honest and professional. Thank you Pristine Plumbing !
Kathy C.
06/06/2016 12:00:00 SA
I called Pristine to install a new toilet. The office staff was very helpful and friendly. The technician, Chris, took his time to explain everything I should consider before choosing a new toilet. On the phone and in my home he and Fernando were very professional. After finishing the installation, they inspected all of our plumbing and made some suggestions. At no time did they try to sell me any additional services.
Pristine will be my first call next time I need plumbing services.
Kristina L.
08/03/2022 12:00:00 SA
We were turned off by a pushy technician Joseph M, therefore we didn't go forward with the service. He came to our house at 10PM on Friday night regarding a leak in one of the bathroom. After giving us an estimate, he was asking if he could stay and do the job for 4-5 hours into the night, even though the problem was not critical and that it could wait until next week. At first we thought he was kidding, but he kept on insisting and asked if our neighbor would be OK with the noise. When we realized he was serious. We were shocked because that sounded so strange. What kind of business is this? Is it a normal practice for this company to have technicians stay at the customer's house to do the non emergency work overnight? To have 2 perfect strangers in our house late at night for hours. How would that be OK with anyone? Not only it was unethical and unprofessional but it was also not normal.
But that was not all. Before he left, he asked us to give him a review. We told him that we'll give him a review after the job is done, in which we scheduled him to come back next week, due to the fact that he hasn't work on anything yet for us to write a review about.
When that failed, he then asked for video review, he wanted to video tape us on his phone. He showed us some samples and stressed that his company had a contest and today was the last day. He kept on pressuring us in front of our kid, in our own living room late at night, over a review, for the job that hasn't been done. Are you serious? He made us feel so uncomfortable.
That made us wonder if any of this is true and this is how you conduct your business. You need to be more professional and show more respect to your customers. Very disappointed!!!
Cameron went above and beyond to solve our plumbing issues. He was meticulous, organized, methodical and clean. He explained everything he was doing and did it efficiently.
William B.
04/08/2016 12:00:00 SA
Great people ... very responsive. We are working through a slab leak. They came over, reviewed the entire project (checked our neighbor's house for leaks that could be running underground to our home, checked outside the foundation, examined the slab) and then gave us expert advice -- all for no charge. I am very impressed and will call them again.
Sue K. A.
09/05/2016 12:00:00 SA
Richard doesn't work anymore although he owns the company and trains all of the technicians. Prices are high and service is low. Keep looking...
After calling another Plumber who avoided us for 48 hrs. we reached out to Pristine Plumbing. From the first contact they were uber professional. The receptionist was pleasant and gave us a time to expect them. As that time neared she called back and told us one of their folks was on the way. Fernando the tech got there on time and was extremely pleasant and professional. Here is where it gets cool- he diagnosed a problem others weren't able to, fixed it in 5 minutes and said- I can't charge you for that. What? No diagnostic fee, service call minimum... nothing? We truly appreciate the integrity of the action and the next plumbing issue we have Fernando and Pristine Plumbing are getting a call.
Had a problem with our disposal and Cory replaced it on a Thursday.... for several days there were strange gurgling sounds coming from it so I called for a return trip. Steve was here promptly at 7:00 today, Monday morning.
Unfortunately for him,the gurgling had stopped just before he arrived, i had taken a plunger to our shower to unclog a minor stoppage.... The gurgling (relation ? ) stopped.
Bottom line is Steve got his ass out of bed for a whiney customer on a Monday morning and didn't even charge mileage. Unbelievable....
He asked that we use him in the future !!! I'll do even more by telling all who will listen to give these clean cut gentlemen a try.
Richard is a very knowledgable and honest plumber. He removed and replaced our kitchen faucet for a fair price. We will definately use his services again.
If you are looking for a plumbing company that works with you step by step, show you what work is going to be done but also let's you watch them to learn a thing or two this company is the one to go with. Not only this company but ask for Gilbert Rios. He took the time to look at all possibilities when we had a leak, didn't rush to conclusion but also wanted an extra day out of his time to make sure he properly diagnosed my leak issue. Making sure our family was protected, he came well prepared with a face mask, a bag that has all covid necessities (wipes/sanitizers) and one that matters most shoe covers when walking around the house. Thanks again Gilbert, I'll be referring all plumbing issues to friends and family in the future.
Debra D.
08/12/2015 12:00:00 SA
I was helping a friend in Corona del Mar with an emergency situation regarding the toilet. I contacted at least 5 other plumbers. Pristine was the first to respond, they could get to us the soonest and they had the best prices.
But, that's not where it ends. The customer service was outstanding. Jim, the plumber was very nice and extremely neat and sanitary in dealing with a very unpleasant situation.
He handled the problem, cleaned everything with an industrial sanitizer, and didn't charge us an emergency call fee!
Well, fast forward 48 hours and we noticed some issues with the toilet again. This time we didn't wait and called Pristine again. He came out the next day, used a camera to find out what the problem was. Handled the problem. And didn't charge us anything extra!!!
We were both sooo impressed with them overall that we had to write a review. They deserve all the business they can handle especially compared to others we've used who were actually terrible. (we should have written reviews for them too)
Can't say enough good things about Pristine Plumbing. Very happy customers.
Very efficient service, Came on time and fixed the problem quickly and without any mess
Very happy with their service!
I had a leak in my ceiling from an upstairs bathroom. Steve D. came out to my house, examined the leak area, and the bathroom and began work right away. Steve fixed the bathtub drain fron the ceiling below and also installed a new overflow gasket. Steve did a great job and was very pleasant and friendly.
Don H.
01/08/2013 12:00:00 SA
Real Customer Service.
I am happy to write a review for Pristine Plumbing. I initially called one day in advance and spoke to Rick (Richard) - my problem was a leaked shower-head. Our original appointment was for 8am but after half an hour, and still no one to show up, I called Rick and left a message. He returned my call promptly and could tell I was upset that the appointment agreed upon was running late so without much delay, Pristine Plumbing offered to fix my problem without charge, stating that customer satisfaction is very important and they understand that time is very valuable. I was very impressed. That same morning, technicians Dwain Bush and Rudy arrived - they were very professional (i.e. used floor mats and other covering equipment to be as clean as possible), very informative (i.e both of the technicians explained to me what was causing the leak and how ultimately, it was repaired - they had me see the final installations before completing everything - very detailed), and courteous. Looking back, I am grateful for Pristine Plumbing - they have over 50+ reviews and I will be happy to request their services again. Real Customer Service indeed!
Diana F.
02/02/2018 12:00:00 SA
We have a condo with family and friends staying with us many times throughout the year. This time two of our toilets were running and Dwain changed out all three flappers. He also did a yearly service on our very cool tankless water heater. He was professional and worked quickly. He cleaned up where ever he was servicing and the quality of his work is unmatched. Pristine Plumbing is the best in the Irvine area. Call as soon as you sense something is not quite right to save time and money.
Prompt response to our inquiry, arrived on time, polite and respectful of property. Job appears to be
completed well, but very high pricing - which was a flat fee for the job regardless of the fairly short time it took to complete.
I had a major clog in my bathtub and Prestine Plumbing came out to look at the problem and did amazing work.
Thank you to Cameron White, for the repair on our water heater this evening. He showed up jumped right in. Rebuilt what was needed, and brought our water heater back to life. Cameron was very professional, pleasant an all around great guy. Thank you for the excellent service.
Had pipe leak in house wall at 10pm. Called and left message for appt. got a call back in 15 min. They were at my house at 8am next day and repaired it and several other minor plumbing related issues. This is the best plumbing company in OC. Highly recommend. Professional, responsive and knowledgable.
This place is great!!! The lady I spoke to on the phone was very friendly and helpful! They said they could someone out the same day! I didn't have a pressing issue so I didn't need that. Fernando N. was timely and knowledgeable and fixed the issue quickly. I will definitely call them if I need help in the future. 5 STARS all the way!!!
Ray at Pristine Plumbing helped us out today. So polite and professional, 3 problems were solved in just a few hours. He is careful and safe about covid. Super grateful and we will absolutely call for him specifically again if/when our lovable old home needs plumbing help in the future.
Right on time in the window provided. They didn't have the part I needed for one-handle shower knob, but worked around my schedule for their return since I had a 2nd shower that could be used. Informed me of what I was going to need done down the road and approximate costs so I could budget for it. Steve cleaned up any mess he made. This is the 2nd time I've used Pristine and I remain pleased with their service on the office end as well as the repair end.
Outstanding attention to detail!
Dwain, Fernando, and the rest of their crew just completed a whole house re-plumbing. These guys are every bit the professional workmen you would want in your home. They know their craft, treat your home well, and calmly handle the inevitable unexpected challenges when dealing with plumbing.
We chose between two well-recommended companies. Pristine's price was higher, but the decision to use them paid off in their quality of workmanship.
Ilai was great. He was very professional and explained our situation thoroughly. He made sure all our issues were resolved.
Pristine plumbing had a technician at our house for a non emergency job (kitchen drain) the morning after we called. Our technician, Cameron, took the time to explain everything that needed to be done and provided price transparency so we knew the scope of work before getting started. Cameron was professional, friendly, patient, and left the workspace looking clean. Highly recommend.
B R.
09/11/2015 12:00:00 SA
GREAT SERVICE, SLIGHTLY DISAPPOINTED IN PRICE
My garbage disposal was backing up into both sides of my kitchen sink when it was on so after 2 days of trying to fix it myself I called Pristine Plumbing. They couldn't service me the same day so I made an appointment for the following morning. Chris arrived right on time the following morning and was very friendly and easy to get along with. He had to snake my pipes twice to get rid of a clog and was done in less than an hour. He was really great. My only disappointment was the price - $185 to snake my pipes. I was expecting to pay between $100 - $160 so this was kind of a bummer. I couldn't recommended Chris more highly though - great guy!
We had an issue with our stove connection. Ilai from Pristine came to check it out. He is friendly, patient, knowledgeable, and efficient. After moving the stove out, he spotted the problem immediately and was able to fix it right away. He also answered all my questions. We would definitely consult Pristine and Ilai for their services again.
G L.
08/11/2022 12:00:00 SA
I can't say enough about the quality, responsiveness and honest work that is provided by Pristine Plumbing. I've used the company a few times since I moved to Irvine and have always been extremely happy with the work and know exactly who to call for any plumbing services. You name the plumbing-related work and done it for you:
- drainage
- major sewer work between property and city line
- water heater replacement
- main water line issues fix
- toilet installation
- and a few other things
Alex came on my latest work order; he was on time and did the job quickly, was very clean, and thorough in explaining all the steps. He is also very personable and a friendly person. I definitely recommend Alex for any service call and will call Pristine Plumbing with any plumbing related issues.
Chris B.
04/09/2021 12:00:00 SA
Great service and very professional. Cameron W. Did a great job, explained everything along the way, and was a lifesaver coming out after hours. Very polite and appreciated him wearing booties since he had to walk through most of the house and my kid's room to get to the Jack & Jill bathroom.
Excellent response time and courteous service. Professional job. I highly recommend them.
We had leak that traveled from our upstairs shower to our kitchen. We called pristine plumbing and within 30 min they dispatched a technician, Ruben. He was very professional and performed all the necessary tests to determine the cause of the leak. We were very happy with Ruben's services. The job still needs plumbing and restoration as we had some water damage but so far the service and response time has been great! Highly recommend.
Anthony McSwain was very courteous and informative. I would definitely recommend him and the company to others!
Their technician, Rob, was a very friendly guy with 27-years of experience. You could see he genuinely wanted to help and he was not just there because it's his job. Our problem also included some water damage, and they referred another guy, and that guy, too, was very sincere that we ended up not paying anything (their assessment was free) for the repair and just rented some tools from Home Depot. Saved us a lot of $.
I called Pristine on a Friday and asked if they could be at my house between 11am and noon on Monday as I needed to have the toilet supply line and toilet valve replaced in our master bath. Marcia was super nice and friendly and assured me they would be at my house as requested. She also left a voice message on Sunday to confirm they would be here on Monday as promised which is really great customer service.
Richard arrived right on time and after looking at the bathroom he went right to work. He is super nice, professional, clean and efficient and in no time at all the work was completed. Richard left the bathroom spotlessly clean and he took the time to explain what he was doing. He even checked the water pressure to ensure the entire system was running well which no plumber has ever done before.
I highly recommend Pristine Plumbing!!
Jeremy K.
08/05/2013 12:00:00 SA
Had an emergency pipe leak situation after hours (10 pm) and called several plumbers out of desperation... Richard was the only one responded immediately and tried to troubleshoot the situation with me over the phone.... he actually ended up coming to my house right away!! and spent few hours to locate and address the problem areas. I was truly thankful that he actually came to help with my emergency...it was close to midnight by the time he was done.... The problem was actually outside of what he can do but I offered him compensation for his trouble.... he politely denied and said next time I need his service I can pay him! It was nice to know there are still decent people like Richard out there. He was knowledgeable and professional and I will be recommending his business to everyone I know.
I received a text message reminding me it was past due for my water heater flush service and about a promotion. I called Natalie and within one hour Eddie came. He was the same technician that installed my water heater 2 years ago. Great service, efficient, timely and professional.
I love, love, love Pristine Plumbing! Jim and Denise are awesome! Totally committed to ensuring I was 100% satisfied. Jim, Will and Steve stayed into the late evening two nights in a row resolving my complex water issue. I will be Pristine Plumbing's customer as long as I am living in Orange County! They're the best!
Scheduled appt, they didn't show up. When I called they told me they don't service LA County but no one bothered to call and let me l know. I had been waiting
Samantha R.
02/08/2022 12:00:00 SA
Pristine is my company's go to for plumbing!! We have had to use them a lot lately and I can't say enough great things about them and the tech Gilbert!! Such a great representative for Pristine! He is knowledgeable, friendly and honest! So happy we found Pristine and our new friend Gilbert
Just had work done at my house by Jim and I was very impressed with his professionalism. He was also very friendly and informative. Highly recommend him and this company for plumbing needs.
Erika R.
12/11/2022 12:00:00 SA
We had a possible leak and a shower valve that needed to be replaced. Denise got back to me within 30 minutes of my Yelp request and said they could come over the same day at no charge to assess what needed to be completed.
When Cameron arrived he was punctual and very professional. He know exactly how to fix the valve. It was a Friday afternoon and he stayed until 7 pm fixing our shower. He updated us along the way about what he was doing and why it needed to be done. I will always call Pristine Plumbing for repairs.
I called today around 10:50am and now have hot water again!!! So glad Cameron arrived shortly after the beginning of the window of time 1pm for estimate to replace my old water heater with a new one and new plumbing. He was very professional & thorough in explaining what needed to be done. Had one other estimate & decided to go with Pristine. Cameron did a great job and left the working area all clean and swept up! He represented Pristine Plumbing perfectly. I'll definitely recommend Pristine and tell them about Cameron's polite work style. It was hot in my east-facing garage this afternoon and he still smiled! Thank you!
I had 5 Awesome moments with these guys.
I called Richard at around 12:30pm to get 1 master shower drain, 2 bathtab drains, and 2 master bath sinks declogged/inspected. I think literally the only bad thing I have to say is that it was a little hard to understand Richard over the phone because of his accent (I'm horrible at understanding people with accents) and because one of our phones was breaking up at the same time.
I hate missing work just to be present for service calls, so I told him the best time for me would be after work. He said that was fine and to just call him when I got home. They actually called me on my way back home at 5:30pm and showed up at 6:00pm so it worked out great. Awesome moment #1.
Dwight and Steve were the guys who showed up and they were both SUPER polite the whole time. Awesome moment #2. They put booties over their shoes immediately after stepping in the house without me having to ask. Seriously?! How many contractors/plumbers/handymen do that? I can count 3 in my life and Dwight and Steve are 2 of them. Awesome moment #3.
They handled all 5 of my drains super quick. They were here at 6 and done at 6:50. After they finished, Dwight told me about what they found in the drains. For example, he found hardened grout in the master shower and *paper* in one of the bath tub drains. He was nice enough to explain to me the kinds of things he's seen from careless/sloppy contractors that lead to those situations. Awesome moment #4. Lastly, they had a portable credit card reading machine that they used to charge my card that printed out my receipt. Then they gave me a couple pens and were polite all the way out. Awesome moment #5.
Now, it WAS a bit pricy. However usually after a contractor leaves my place I go crawl up in a corner and cry because I'm out a few hundred bucks and their breath stunk. I was happy as a clam after Dwight and Steve left.
Wow, what can I say about Pristine Plumbing. Everything was amazing from start to finish. I was fortunate enough to work with Cameron W, who is probably one of the most professional techs I have came across so far. Not only did he describe the issue and resolved it perfectly, but most importantly he gives the customer a feeling of security that everything will be right. Same goes for SuperDry who helped with the cutout. Nothing but positive feedback for the SuperDry team as well.
If you are hesitant and going through the list of plumbers available, stop looking and choose Pristine Plumbing. Thanks again for the speedy service and great communication Cameron, and the rest of the crew. Much appreciated!
Requested an appointment on Sunday afternoon to fix a leaky bathtub faucet, and they had a technician out the next day! Fernando N. was the tech that came out, and he sized up the issue pretty quickly. Repair took less than an hour, and came with a three-year warranty on parts and labor. It was a tad expensive, but I imagine most plumbing jobs are generally costly. If anything else plumbing-related comes up, I hope Fernando's available to help us out!
And after posting my review, I just noticed the $100 for $50 deal on Yelp! Bah, if I'd have noticed it earlier, I would have taken advantage of it... Oh well. =\
Excellent service, very courteous, clean and professional. We called Pristine to fix simple problem that previous plumber left off undone. On a stand alone basis, due to the nature of the fixing and the time he spent, the service is expensive (please ask before hand how much Richard charges each visit, we didn't). However, if we used Richard from the beginning (which means the job was done properly and right from the start), it is still not cheap but for the quality performed, I don't mind the cost. Will use again, especially on complicated and larger project.
Alex C was knowledgeable, helpful, and kind and clearly a professional! Appreciate his patience and cleanliness!
D L.
07/11/2017 12:00:00 SA
Jim was great. He diligently found our slab leak and was able to fix it the most economical way. He dressed and acted professionally. I would highly recommend Pristine Plumbing.
Thank-you.
Mary M.
07/08/2013 12:00:00 SA
Rudy came out just when I needed him to come out and fix our water heater. A pipe burst early in the morning and made such a huge mess in the garage. Thankfully pristine plumbing came to the rescue. They were very professional and friendly. Rudy explained everything he was doing as he was doing it. He also needed to go buy a part and came back right away. I will definitely refer people to Pristine Plumbing!
Mustafa E.
09/06/2019 12:00:00 SA
Free consultation was awesome. Fernando came out 15 minutes prior to the two hour window and was able to educate me and help me understand what kind of problem I had and what solutions were available to me.
Kim N.
05/11/2021 12:00:00 SA
Rey came today for us and he is really kind and take care of all of our problems with tap water really good. As always, thank you!
Cameron was awesome! He's stayed late to finish and did an amazing job. My wife and I are so happy. He's top notch!
We're cited to use and enjoy the benefits of our pristine plumbing system.
Charles Y.
04/03/2023 12:00:00 SA
I had a small leak in my laundry faucet and when I reached out to Pristine Plumbing, they responded quickly. It was very easy to set up an appointment. Cameron and Simon came on time, super nice, explained every step, and figured out my issue quickly. Turned out my faucet service line had pin holes in it so I had to replace it. They gave me options on what to do. Never felt pressured into doing anything I didn't want to do. They got the faucet the at the store and came back to install it. Everything went very smoothly.
Only negative thing was that it is kinda expensive BUT, i don't have anything to compare it to because i rarely have plumbing problems in the 10 years of owning a home
We had a main line stoppage that made the use of both our bathrooms impossible. I contacted several plumbers recommended on Yelp and none were available other than Prestine, who said they would get a technician out as soon as possible. Plumbing tech Johnny came out and was very professional, and quickly cleared the stoppage.
We felt the price was not reasonable at $900 for the clearing of the stoppage. This is something I would normally take care of myself, but due to a recent surgery I could not. They really had us over a barrel with no choice other than pay the crazy price. Again I appreciate their fast response, Johnnys professionalism and speed at resolving the issue but 900 dollars for the drain clearing seems excessive.
Had a major problem with an unpermitted room where roots were found growing into the toilet and starting to make their way up the pipes. Jim F. came in to assess the root intrusion and provided me a recommendation including pictures of the camera showing how far the roots had traveled and an accompanying quote. I had them come out the following week to get the issue resolved. I had a lot of electronic equipment in the adjacent room and it was thoroughly protected to prevent any of the dust (from the removal of tile, mortar and concrete) from damaging the equipment. Pristine was clean and thorough and adamant that I was 100% happy before they left. I would highly recommend to anyone requiring plumbing services.
David C.
05/01/2019 12:00:00 SA
Very impressed with their service and honesty. Highly recommend Ruben for anyone who needs plumbing needs. Pristine plumbing you need more people like Ruben because it's people like him that give your brand a preferable view over competitors. I've saved Pristines number as my only go to plumber thanks to Ruben H
Had solar I stall pierce my water boiler by mistake on Friday afternoon, they called Pristine Plumbing who had done the original install and Rey came on his Saturday morning and replaced it free of charge (they deal with the solar company directly who cover it). Rey is such a class act, makes sure to call ahead of visit and for safety items such as making sure valves are closed while boiler is off etc. Super courteous and they are done now 1pm on Saturday. Love these guys.
Jim from Pristine did an excellent and speedy job replacing our broken water heater. We are very appreciative to have hot water again!
A recent water leak from a damaged fridge line has left me in a lurch, searching for restoration, repair and remodeling people to return our home to its original state. Unforunatley, not everyone I've dealt with is a good, professional or timely as Pristine Plumbing.
Pristine was able to come out the same day and ensured I had all the paperwork I needed to get my claim processed and submitted!
Honestly, I couldn't be happier, and I'm glad to see that they hire veterans!!!
It's nice to know that if I ever need a plumber, I found an honest one. I will definitely be using them again.
Flint M.
04/03/2013 12:00:00 SA
Initially had these guys out to troubleshoot a new leak under my sink and an existing very small leak that had been around about a year. The plumber was Dwain and he was very professional, knowledgable and easy to talk to.
I called in the AM and had someone out later in the afternoon. They quickly found the problem that was causing the big leak and fixed it. (Man do the people that do new homes do a half assed job!) They also troubleshooted the small leak and found that my existing faucet was leaking from the inside.
After purchasing a new kitchen faucet, we had Pristine Plumbing out again and, lucky for us, it was Dwain. He quickly installed the new faucet and removed the old one (apparently people will buy leaky faucets on eBay??) He completely wiped under the sink and gave us some tips on how we could better prepare our cabinets in case water ever leaked again. He even replaced some of the silicone seal that was missing on our sink.
I highly recommend Pristine Plumbing and Dwain's services and I will be using them if anything comes up again.
Great plumbing company and returns free for warranty jobs. Had my shower head and toilet replaced. Not going to say its the lowest price but you can save 10% off your job when you mention Yelp!
To reach them, you will call them. They do emergency service calls but for the most part have a 24 hour turn over time. Called on Friday and got a plumber the following day. If its urgent, they can rush someone there same day as well.
Plumbing can be expensive but worth it if the job is done well. On my call, the tech took a few hours and informed me on the entire process, shout out to my tech Anthony!
I've been using Pristine Plumbing for many years now so this review is long overdue. Most recently, I called Pristine to fix a leaky pipe and a clogged shower. From the beginning, the lady who helped schedule the appointment was so friendly and pleasant. The day of the appointment, Pristine sends a text letting you track when the technician would be arriving - like uber! Fernando came to my house and was able to fix my leak and unclog my shower drain within an hour! He was thorough, clean, professional and super friendly! He was very knowledgeable and explained what he was doing throughout the process which is very appreciated.
I am very happy with my experience with Fernando and the Pristine family. I trust their work and the people and would not hesitate to use them again in the future! :)
Kuuipo L.
08/02/2018 12:00:00 SA
Sergio did a awesome job in putting new valves for the hot n cold so our new washer could be installed n used. If not we would have needed to redeliever n install at a later date. Ty from our Ohana.
I had a clog in my kitchen sink last night and Alex was able to come out at 9am this morning. He was very transparent about the work that has to be done and did a great job clearing out the clog. Highly recommend!
Mike C.
10/04/2016 12:00:00 SA
Had Fernando with Pristine out yesterday to do a straightforward job. I had a plastic drain pipe leaking under my kitchen sink. I called them and within 2 hours, they arrived on time. Fernando was very nice, competent, clean and professional. He took a look at the sink and suggested that we reuse one part that was ok to reuse but replace the other two. He also said he didn't have the part we'd be reusing on the truck but had the others. The job didn't take long - maybe 30 minutes? And he did a good job. The only reason that I am taking off 2 stars is the price. To do the job required about $15 - $20 worth of plastic pipe, no special tools and no difficult access. He simply replaced the P-trap, the elbow that runs from a side sink to the main drain and tightened by hand the part that we reused. The total was $270. Now I know plumbers are expensive and he did give me an accurate estimate after he arrived and before he started the work. I also know that I needed to get someone out the same day (though there was no rush charge) so I went along with it and I don't feel like I was fooled. It just seems like a lot of money for such a quick, simple job. I would use Pristine again but only if I couldn't find someone else in the time that I needed them and knowing that I would pay what seems to be higher than other plumbers would've charged.
I had a gas leak in my dryer so I decided to call in a professional to help me check. I called Richard from Pristine Plumbing and he came to my house within a couple of hours.
The service was top-notch and he was extremely polite and professional. I can't say enough good things about this business. I will definitely use them again in the future.
Tan T.
02/04/2016 12:00:00 SA
I've been using Pristine for several years. They always get the job done right and at a very reasonable price. A couple of months ago, they came out to clear a slow-running drain for us. We started having the same problem a few days ago with that same drain. Contacted them this morning. Dwayne came by this afternoon and got everything cleared at no charge! He pointed out what the problem was (it wasn't their fault) and took the time to explain what we should do to prevent another buildup. Clearly, he didn't want us to keeping wasting time and money. That's professionalism and integrity. I highly recommend this company!
Dave T.
11/04/2021 12:00:00 SA
I had a shower handle that needed replacing. The quote was on the high side but Cameron did a great job. Very clear on the steps to replace, identified the issues with the old controller and recommended maintenance to keep it running well. Would recommend Cameron
Ryan O.
10/03/2021 12:00:00 SA
I had Pristine Plumbing install my tankless water heater. Joe is responsive and helpful throughout the whole process of getting a quote to installation. He was enthusiastic and passionate about his team's quality of work. After installation I can say that he is right to be as such. The quality of work is exceptional and you can tell they really cared about getting the unit installed correctly. I truly appreciate this type of attitude and service.
Jacob returned to fix our plumbing problems. He was able to find the problem and continue to solve it very quickly. Jacob is very professional in his approach to complete the problem. We are pleased with his work. We will not hesitate in calling Pristine Plumbing in the future.
Regards. Will and Donna Spell
Viral S.
04/07/2022 12:00:00 SA
Worst service ever! The plumber was trying to add more scope. Showed us 110psi entering our home - charged us $400 for nothing! We ended up going with another plumber and the guy was able to fix the slab leak within 3 hours. I would give 0 stars if I could.
Trevor H.
06/07/2016 12:00:00 SA
The plumber from pristine came to my work and unclogged our line in a fast and professional matter. They arrived in a timely matter as well as finished the job fast after contacting them in such a short time.
Joy K.
08/01/2012 12:00:00 SA
This business honestly deserves 5 stars.
My toilet and shower were both backed up with whoknowswhat, and after calling them up they came to my house immediately the same day at 7pm, which I was really surprised that they did because it was so late into the night!
Our guy who helped fix everything was Dwain, and when i say helped fix everything, I literally mean that he fixed EVERYTHING!
He explained to me what the problem seemed to be and what steps he was going to take to investigate. He always quoted me before actually going through with everything, and it turned out that in our situation, we had an issue with the main plumbing line where there was a clog that was affecting not only my bathroom, but another bathroom right across from my room.
He stayed into the wee hours of the night and didn't leave until he was 110% sure that everything was completely solved, and I'm so grateful!!!!!!!
I needed another estimate For two toliets. I like to compare and learn from each estimate. This company sends a text to let you know who your tech is and what he looks like. They also let you know that he has arrived. Robert was right on time and put his booties on. He went right to the bathrooms. He wanted to check out the plumbing in the bathrooms and kitchen. No problem as this is an older house. He found a lot wrong but wasn't trying upsell me. I saw with my own eyes the leaks and corrosion. Robert went in each bathroom and checked them out. He spent alot of time double checking the problems. He explained everything with great detail. He also explained to us what was needed asap. He was very patient and precise to a tee. I have never had someone come and give me an estimate and spent so much time explaining what we needed. In closing I would like to say to everyone looking to buy any property please take a licensed and insured plumber to the home inspection. It can help you in the long run.
Kris and Will came to my Condos and fixed the water connections before the new washer and dryer would come. They are so friendly and good combination with each other.
Everything was done perfect for me. I was so happy.
Thank you so much, Kris and Will.
We used Pristine earlier this week, had a huge water leak into our laundry room and guest bathroom. We called in the morning and they were able to send someone same day. Chris was excellent and gave us a quote and then came back the next day to fix the clogged pipe. While I wasn't at home when he arrived, he gave me updates via text and phone. We were very pleased with the overall service and would definitely recommend them!
Will H.
06/10/2023 12:00:00 SA
Had low water pressure and Eddie came out to take a look. Turned out to be just the master valve being turned off from a previous tenant. Didn't charge me anything and gave options of future upgrades to my water heater which I will consider . Thanks again Eddie!
Lots of great reviews, so they must be doing some things right, but I had a disappointing experience when Pristine sent someone out to assess a slab leak.
On the plus side, they sent someone out in about an hour on a Saturday and kept me informed of the ETA. The gentleman was courteous and nice.
But things really did get kind of sketchy from there.
I pointed out the leak, where a copper pipe entered a curb around the perimeter of the slab. It was very apparent from the puddle of water and the sound of running water that the leak was close to the surface. The plumber's initial diagnosis, to my surprise, was that there was a problem with the service to the house/streetside which would require considerable digging through concrete and under a wall. I'm no expert, but it was very clear to me that the problem was on the house side of the shut-off valve and just below the surface of the slab. I shared my opinion and after walking around the wall and seeing the shutoff valve outside the plumber concurred. So, I'm pretty uneasy after this but I can't just tell him to go away, so I let him continue. I point out a cement patch in the area of the leak where it looks like a previous repair had been done, but he essentially ignores that and tells me that a leak detection is required, as a first step, and that it will cost about $285. I'm thinking, leak detection? for what? it's obvious the leak's right there! But i let him go on. He then starts discussing a reroute. This is the garage and there's no drywall at all where the reroute will go until you get to the very back of the garage where he estimated they'd tie back into the water line. He gives me a very rough, ballpark estimate of $1400 to do the reroute, but then he then starts talking about asbestos testing of the drywall. Needless to say, Pristine was not going to be doing this repair.
I called another outfit. They seemed light years ahead of Pristine in their ability to assess the problem and provide reasonable options and reasonable and accurate quotes. They ended up removing the cement patch and fixing the leak in an hour for less than the cost of what Pristine quoted me for the leak detection.
All I can review is the assessment/quotes I received from Pristine, which were very disappointing. Pristine didn't actually do any work for me. Thank goodness.
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Response to Richard C.
Put yourself in my shoes and try to understand that my disappointment was the result of a chain of events: the initial misdiagnosis that the leak was street side and that concrete would have to be dug up as part of a very costly and disruptive process; the ordering of a $285.00 leak inspection when the source of the leak was obvious; and then finally the mention of asbestos possibly being in the drywall (yet another potentially costly obstacle to addressing the leak).
I understand that asbestos is hazardous and that you may not have wanted to remove the patch to repair the leaky (not broken) pipe, but a reroute in the garage (not outside under the concrete and under the wall and not after a $285.00 leak test) would have taken care of the garage leak, and the $285.00 leak test wasn't going to do any better than sight, touch, and sound in discovering the obvious. Sure, there's a slight possibility that there are leaks elsewhere in the slab in other parts of the house that we're unaware of, but the same is true of every house with plumbing in a slab. Those possible other leaks were not within the scope of the service requested, so it's not your place to search for things with expensive tests on the customer's dime so you can possibly charge even more for repairs, which is what it appeared to me you were doing. That's just how I saw it and given what transpired I don't think I was being overly paranoid or unfair.
Simply put, the best and most professional service experience. One of the few times a repair person fixed the problem and then stayed to make certain the seals had set correctly. They will be my plumbing company from this point on and I would highly recommend them
Shan M.
02/02/2017 12:00:00 SA
Rob is very knowledgeable person in investigating the issues. Very patient and answers all the questions you may have. Lots of good suggestions before you make any decision.
The plumber who came out was courteous and professional. We called Pristine to fix bath tub for slow draining problem. I got a quote over the phone before the plumber came out to fix. They are not that inexpensive. Actually more expensive than some of the others I called. But I decided on Pristine mainly because of good ratings at yelp after searching and hoping for a good and honest plumber.
He did the usual things like trying to unclog the drain by putting auger through the drain etc. It opened up a little bit but it was still draining slower than I'd like. He was trying to explain that the problem could be more serious than simple clog and went on to say that it might even need replacement of pipes behind the wall. But he cannot be certain until he tear down the wall. .Translation? several thousand $$$ yuk! I said NO.
He was nice enough to give me some discount but, in the end, I'm still left with a bath tub drain that is not draining like it should. I feel like I wasted time and money...
Pristine Plumbing was terrific! From scheduling, to the excellent and knowledgeable service by technician Chris, to follow-up, I couldn't be happier. I will certainly use Pristine Plumbing for all our plumbing needs in the future.
My latest water bill was 3 times as much from my normal usage which prompted my initial investigation. I checked for all possible leakages at home but found no visible evidence. After shutting off main water valve in the garage and saw the water meter still running, I knew I had to call a professional. Pristine plumping was the first place I called and was I glad I did. They were so accommodating and efficient that a technician showed up within two hours (on a Monday). Well, I have to applaud on the man they sent to save my day, who is Joseph. After performing a leak detection test, Joseph was able to pinpoint the possible leakage areas and explain to me how was he going to fix the problem. From the start to the end of the repair process, he kept me informed on the project. Overall, I am very impressed with Joseph's honesty and his professional service. Pristine Plumbing will be the only company I call if I ever need a plumbing repair again.
Elsa L.
06/04/2019 12:00:00 SA
Such great service! Arrived earlier than stated and it turned out we did not have a leak, but Jim looked at other
toilet problems we were having and he also looked at our water heater, which was a blessing since it's 12 years old!We will definitely use them for a new one. Thank you!
Wow. We had not one, but two backed up toilets at the same time. Jim from Pristine came out on a Saturday (it was his day off, and the day after Christmas - but he showed when promised with a smile) and got us back up and running. It wasn't the easiest problem to solve. But after another company wasn't able to fix the problem yesterday, I was doubly grateful for the great service and the great attitude. Hire this company. They will take good care of you.
Jill J.
10/06/2019 12:00:00 SA
Called them early morning, they has not 1, but 2 technicians at my home in an hour! Fantastic, professional, reasonable, helpful and oh so clean! I would 100% recommend them to everyone I know!
Ilai & Joseph did an excellent job cleaning out years of eggshells that had hardened like cement on the pipe walls all the way to the main sewer line. They made sure it was clean from begin to the end all 30ft. I would highly recommend Ilai & Joseph. Great guys & Hard workers! Thanks guys!!
David G.
01/03/2023 12:00:00 SA
Looking for a plumber to solve a toilet leak problem - found a new service provider on the name of Jim Foley at Pristine Plumbing / my new go to.
On time arrival, efficient on diagnosing problem and developing the plan to solve the problem .
Karen H.
12/05/2022 12:00:00 SA
I have worked with Rob a few times and he is consistently professional, time efficient and pleasant. Most important, work completed is done right.
Thank you Pristine Plumbing for being so professional and courteous both on the phone and the great guys that came out to check out the work and do the job.
Francisco, Edward and Sergio were so nice and explained every detail to me. They were very easy to talk to and deal with.
Anytime you need a plumber it hurt$ but at least they were fair, honest and professional and did a great job.
Pristine is lucky to have you guys and so was I.
Juli Faranda Tsang
Janelle S.
09/03/2013 12:00:00 SA
Pristine Plumbing is awesome. Super professional and honest. Marsha and Rudy were so helpful. I was able to get and appointment the same day that I called. I am so happy that I found Pristine Plumbing, I will use them again and recommend them to anyone.
We called to have someone look at our gas fire pit, replace the ring and check for leaks. Jim came out, discussed the details with me and gave us a very reasonable quote for the job. He was able to come out the very next day to complete the job with all the tools necessary. He worked very hard, did an awesome job and made sure everything was working well before he left. I would highly recommend Jim and Pristine Plumbing. He was extremely knowledgeable and polite!
Steve was so professional, knowledgeable, friendly, and basically just saved the day! Thank you so much for rebuilding our shower diverter. Amazing work!
Johanna L.
11/10/2021 12:00:00 SA
Great, fast and reliable service! Gilbert Rios was knowledgeable, helpful and left everything super clean.
Absolutely the best Plumber in town!
Joseph is the man! Joseph is honest, hard working, extremely skilled & reliable. It is absolutely a pleasure to have him as our technician!
He went above & beyond to help us repair a leak that was supposed to be fixed by another plumber. It was a difficult case & took a lot longer than expected.
Joseph never complained. Not only he did not up-charge us because of the extra time he put in, he even honor the extra 10% discount because we are their first time customers.
We highly recommend PRESTINE Plumbing! As a matter of fact, they will be the only plumber we will ever call.
Thank you PRESTINE plumbing!
Thank you Joseph!
5 Stars all the way!
PS. The supporting staffs are all really helpful & great communicators.
Called to get a quote on a Slab leak out of 4 places I called this place was the highest by 3 times way over priced , unpleasant people on phone I would not go here
Shelby A.
01/12/2022 12:00:00 SA
Great helpful service! Made the right choice.
Our service guy, Rey, was prompt, professional, extremely neat, polite, and courteous. The shutoff valve for our fridge had corroded and the ice box had to be replaced. He explained the entire procedure thoroughly and clearly, and presented all the information including payment very transparently. Our dog even likes him! Thank you again for coming out, and we will call again for our future projects.
Another fine experience with Pristine Plumbing! This time the issue was a slow-flush toilet. Steve D. found the problem which was a root system from our outdoor trees which had grown into our toilet drainage. As we were planning to upgrade our toilet to a more modern one-piece toilet, he removed the offending roots and installed our brand new toilet.
Well done Steve and thanks again Pristine Plumbing!
Widi K.
11/10/2022 12:00:00 SA
A few days ago we had a problem with our leaking drainage pipe and we contacted Pristine plumbing. They responded to our called in no time. They send Cameron and his friend (sorry I forgot his name) to do the job. They worked very professional. And they nice too We always contacted Pristine Plumbing whenever we had a water-leaking problem, and they always did a marvelous job. This company was highly recommended.
Had pristine plumbing out for an estimate for my families business. Fernando Nava came out and took his time explaining what needed to be done. He is very knowledgeable and professional. Highly recommend Pristine Plumbing.
Broken Koehler shower valve and another clogged drain to snake. We were extremely pleased and fortunate to have Jim F in our home -- capable, professional, and all around good guy. Would use again and recommend to anyone with plumbing needs.
Jim Foley came to look at prospective work to do a bid.
He was on time and spent time with me going over the possibilities and offered suggestions.
He was professional and courteous and emailed the bids in a timely manner with a follow up call.
Jessica G.
09/11/2012 12:00:00 SA
Richard with Pristine Plumbing was beyond helpful. We had a flex line leaking that connected to our water heater, and he came out and spent an hour of his time advising us on how to request the appropriate remediation from our builder. He also walked us through shutting the water off to the heater step-by-step over the phone earlier than morning - and didn't charge us for anything. He was extremely knowledgeable, kind, and caring. I would absolutely recommend him to my friends and family!
The quality of the service is very good. However, it is very expensive. I was charged over $550 for 75 minutes of work tightening 4 faucets and other minor work. I will not use this plumber again.
Called Pristine Plumbing for a kitchen sink blockage. They were available within 90min and Rey arrived to assess. Once we decided on a course of action Rey got to work speedily and was quiet, fast, clean and very courteous. I would highly recommend this company as Rey did an outstanding job and my customer experience was excellent.
Josh M.
08/03/2019 12:00:00 SA
This company is outstanding! Our water heater blew up and they were here within a couple hours. Their technician, Dwain, was knowledgeable, friendly and gave recommendations that were in our best interest. Thank you Pristine Plumbing!
Professional in every possible way. Pristine plumbing will be my go to plumbers from now on. Highly recommended!
Harrison J.
12/10/2014 12:00:00 SA
The owner contacted me and was very cordial and explained that the $49 charge is only applied if you are over 30 miles away, which I wasn't. It was a mistake they had made so my $49 was refunded. Overall customer service was great
Jeni R.
11/03/2015 12:00:00 SA
When Chris Burbage from Pristine Plumbing shared the news that the plumbing of my recently-flipped 1920's cottage was severely deteriorated, my heart sank. I was in the midst of an exterior remodel and what I thought was a slow-running drain morphed into the mother of all plumbing jobs. From the start to the end of the job, Chris was amazing at coordinating and staging the work so my tenant and i were not water deprived when we returned home from work each day. He brought in additional plumbers to get the work finished within a week, and did everything he could to minimize costs without affecting quality. He kept me updated at every stage and made sure I understood what he was doing and why he was doing it. I will always ask for Chris when I call Pristine Plumbing in the future (hopefully not for a while, though!). He was the best!
Mike G.
07/08/2018 12:00:00 SA
I put a hole in a copper pipe. Had another plumber come out and after 2 hours he couldn't solder the joint. Seemed in a hurry. I told him I'll call another guy. Pristine came out within 2 hours and fixed pipe in about 30 min! Amazing. Will call them first next time!
Mona M.
06/01/2020 12:00:00 SA
Our water heater broke down on a late Friday evening, my husband called Pristine Plumbing and they scheduled an appointment for the very next day. They arrived on time, thoroughly explained the problem and informed us we needed a new water heater. We asked them if they could get it done the same day and they did! They called a bigger crew of technicians so they can get an ~7 hour job done in about 3 hours, before the end of they day. Very courteous team who did a very meticulous job. highly recommend!
Great experience using Pristine Plumbing! Our tech was Jacob, who did a fantastic job fixing a pipe leak and installing a new flange for our toilet. After working with Jacob, I thought, wow, this is great customer service.
They (Jacob) explained the repairs, why they need to be made, and also reviewed different repair options. They first tried the most sensible repair option before escalating to something more drastic. Pricing is fair and transparent. They are respectful of the property--wear shoe masks--and protect customer safety during COVID by wearing normal masks as well. If there were any schedule changes, they kept us informed. They were friendly and professional.
Plumbing issues are painful, but Pristine Plumbing made it as painless as possible. They know their stuff, and you can sleep knowing they did a quality job.
I called Pristne based on Yelp and Steve and Dwaine came out the same day which was wonderful. Dwaine was professional and helpful and seemed like a nice guy. He performed the job and we paid him for the initial work done. In order to give us a better estimate of more re routing to be done, Dwaine said he would come back the next day at around 2. I rushed home to wait for his call/ arrival, and several hours went by. I called the office and no return call. My insurance adjuster came and called to speak to Dwaine, and no returning call either. I. called another plumbing company and was told that the prices I paid was very high for the services rendered. The job that I need is no small price. I would think Pristine would want to take advantage of ignorant me to charge me big bucks. My insurance doesn't cover the work so it will be cash for them. I have no cold running water and a special needs child with a brain tumor. I am in desperate need of water and the house restored in working order. I am puzzled and disappointed by their unprofessionalism. I have since decided to go with another highly recommended company, L&D.
On time, polite, professional, honest, and didn't pressure me into doing the work.
We called to have someone look at our kitchen sink and Faucet leak under the kitchen counter. Jim came out, and looked at the leakage problem underneath the sink . He discussed the details with me and gave us a very option to fix the problem. He was very sincere in offering his expert advice to get the leak fixed permanently. He even took all the measurement and took the photographs and called another contractor for this specialized installation work required underneath the sink. He spent considerable time to discuss problem . He did not charge any fee for his time spent to look at the leakage problem and for his expert advice. Jim is very sincere and was extremely knowledgeable and polite. I would highly recommend Jim and Pristine Plumbing.
Solidstate2000 ..
07/03/2023 12:00:00 SA
Cameron came out to fix a botched job from another plumbing company. He was meticulous and I have complete confidence in his work. He also made sure to explain all my options with pros and cons and let me decide the course of action. I told him he should teach plumbing since he so clearly explained to me the work, the reason it was done the way he was doing it, and the building code. My friend who is in construction told me that one item was not code and didn't need to be done, but I looked the code myself, and of course, Cameron was correct.
Eddie Nova and his apprentice did an awesome job for us today, leading right up to the holiday! They were clear and up front about the pricing and did the work quickly and cleanly. I really appreciate Pristine's quick response so close to Christmas! You'll be my go to plumbers from now on!
I am so happy with the excellent service I received from Pristine Plumbing. Recently, our toilet was completely backed up. Iilai came to our home wearing a mask and explained everything to us step by step. He was extremely thorough and had great costumer service! Thank you so much Iilai!
We had Jim out today to snake our shower drain. After dealing with nightmare shitty plumbers from the warranty company that my landlord has, FAHW, I decided to hire my own plumber as a renter and pay out of my own pocket. It was soooo worth it! Jim spent a great amount of time with us going over our issue and did a meticulous job of clearing our shower drain. It's a weird situation we have that when the laundry drains, it backs up into the shower, but the drain doesn't clog when using the shower alone. Jim went down about 30 feet and was able to clear the drain! We ran a test with the washer and it didn't back up into the drain!!! Blessings!!!! I am a clean freak so I truly appreciated the care he took to keep everything clean and sanitary during this crazy Covid time! I love pristine plumbing! Thank you so much for your commitment to excellence!
Rob was very thorough, he explained everything he was doing and why. He cleaned everything up and checked other places in the house to make sure things weee running smoothly before he left. I will use him again.
Had the shower back up in the condo we just bought. Called Pristine Plumbing and they sent Ilai that same afternoon. It was great they were able to take care of us so quickly.
Ilai was fantastic. He looked at our shower gave me an idea of what would need to be done and we had him start immediately. Great individual, he was polite, professional, efficient and really easy to speak with. Kept us informed on how things progressed as we chatted and remedied our situation in a really short period of time.
We're keeping him and Pristine on speed dial.
Excellent work, thank you.
Art R.
04/10/2014 12:00:00 SA
Recently we've started fixing up our fixer-upper that basically needs to be gutted. Dwain from Pristine Plumbing has replaced our water main, added a regulator and water heater expansion tank. He's also helped us start a bathroom remodel with replacement of one of our shower valves. All the work looks incredibly well done coming from a weekend warrior that has dabbled in plumbing. I'm impressed by how well Dwain identifies potential problems and explains relevant local code that impacts his work.
I'm incredibly happy with Pristine Plumbing. I'm confident of their workmanship and material selection. They've always been able to come in within a few days of requesting work and their pricing is competitive.
Amy A.
04/09/2016 12:00:00 SA
We are very happy with Pristine. This was our first time using them and our technician Steve arrived on time. Very courteous and comes prepared with booties. We had 2 valves replaced and the work was done quickly, within 1 hour. Definitely recommend.
I was referred to Jim Foley by a family member who worked with him in the past. I received an appointment within 24hrs of my call. When he came out, he took the time to explain the process, what he was doing, and what I should expect as next steps. He is very knowledgeable and incredibly helpful. Definitely appreciate the quality and time he spent here and would absolutely recommend to anyone.
No complaint about the work done, but the bill was outrageous. They replaced two angle stops under my kitchen sink, and the refrigerator supply-line and shutoff. Plumber-quality parts (eg. Dahl) are available for less than $100. They spent 2 1/2 hours on the install. The price? $921.81.
If you have money to burn, they seem to do good work. If you can do it yourself (I was pressed for time refurbing the unit for a new tenant), then you can save a bundle. If I had another day to spend on the unit, I could have done the work myself (these valves just screw on) and would have saved $800.
If you have the time, get three estimates. If you do, I expect that Pristine will probably be the most expensive.
Dan G.
12/01/2019 12:00:00 SA
Hunter was very knowledgeable and provided us with several options to solve the issues that we had. There were some items where he noted we could fix ourselves and this was very much appreciated as it allowed us to save some money! Would encourage others to use Pristine Plumbing and Hunter in particular.
These guys are the real deal! Dependable, clean and wear booties/masks, clean up, and know how do the job!
My 3rd call for a plumber to snake, hydra jet and get my bathroom sink unclogged-they accomplished the task! Friendly and professional. (Thank you Robert and Will)
Jacquelyn P.
06/06/2019 12:00:00 SA
Please call these guys first if you are in need of a plumber. We had an emergency leak situation and Robert showed up shortly after we made the call. He was extremely knowledgeable, professional and thorough, and walked us though every step of the process.
He was also able to recommend and get a restoration company out here just a few minutes after he completed his work, which saved us a lot of time and effort.
I really cannot say enough about Robert and his team from Pristine and would highly recommend them.
We are so happy we found Pristine Plumbing. In the past we inquired from two other plumbers on installing a tankless water heater. When our water heater failed, Pristine Plumbing came the same day to find out what was wrong, and then the next day installed the tankless water heater.
We are so happy with his kindness, the cleanliness of his work and most of all the extra storage we have in our garage with the large heater gone.
Please consider Pristine Plumbing for your plumbing needs. Of over 5 plumbers we have used in the past, this company tops them all.
Jessica G.
04/05/2018 12:00:00 SA
I had to call Pristine Plumbing to determine if there was a leak in my second story home.
I called at 10am and had Fernando N. Respond within an hour of the call.
Fernando assessed the area with great detail and inspected all plumbing structures within my restroom. He maintained constant communication through the entire process and worked diligently.
Thankfully, Fernando concluded that the plumbing fixture was in great working condition, so there was no need to make any fixtures (the water leak was due to a problem that had nothing to do with the plumbing). He instead advised me to ensure that my water restoration company place the hotbox and shower pan with great caution and detail to avoid future water leakage problems.
Fernando could have made easy money by suggesting I make (unnecessary) work in my home, but instead he was upfront and honest about what he assessed. The inspection was free, so I had no cost come out of my pocket.
I appreciate the honest and truthful estimates/assessments that Fernando did and would HIGHLY recommend this company to any family/friends. Because of Fernando's honesty, I will keep Pristine Plumbing's phone number in case I or anyone I know has a plumbing issue in their home.
If you ever find yourself with any plumbing issues, you should CALL PRISTINE PLUMBING. They will take great care of you and your home.
Thank you Fernando!
Mary F.
06/12/2021 12:00:00 SA
I originally contacted this company to have a toilet replaced. Went based on the hours being available 24/7 and other companies were not open yet. As the technician went to get a new toilet, heard back from another company that they could replace the toilet at a fraction of the price of this company.
I called pristine plumbing earlier today as we needed to get our water, faucet and garbage disconnected before countertop removal. Super friendly and helpful and they came out straight away. The reason for the low stars is the cost, they estimate was $650 to disconnect and reconnect, and there was a list of other things he was pushing us to do for im guessing more $$. I said no and called a friend who said it should be no more than $400 max, they were trying to stiff me which I don't appreciate. I got a second opinion and no upsell from the other plumbing company on the same day, the cost was $400. Do your research
Monica E.
04/10/2021 12:00:00 SA
Great service, on time, very professional. Cameron was fast, polite, professional, arrived at the expected time. Did a great job fixing my faucet
Sam T
service was great
I need to fine plumber,
so I checked the yelp,
and I called make an appointment,
bottom line I did get repair my shower handle
but over priced.
Ruben was amazing! Very thorough, trustworthy and attentive. He replaced the garbage disposal and kept my landlord updated throughout the entire process. Could not have asked for a better technician and company! I definitely recommend them and will use them for future repairs!
When you have a leaking toilet due to a clogged sewage pipe after-hour or in a weekend and need it fixed right away, Pristine Plumbing is definitely for you. Their price is in the higher side, but Francisco showed up in no time and cleared the tree roots causing the clog in the pipe. Very professional and friendly.
Steve K.
06/05/2014 12:00:00 SA
Mike Diamond ain't he only one that can make high claims about the deportment of their plumbers!
I called to have a test performed for moisture coming through the concrete slab at my home. I was quoted a price for the test before I made the appointment. Jim called about 30 minutes prior to the beginning of the appointment window to let me know that he was on his way and, would be there within 30 minutes. Jim was completely professional, courteous, and helpful. He competed his leak test and, finding no signs of a leak, went through several more operations to help determine the possible source of the moisture. We did not find any definitive reason for the moisture but, I was satisfied that the problem was temporary, and it turned out to be just that.
As you can see from my rating I am happy with the results. Whenever I have any plumbing requirements in the future Pristine Plumbing will be the company I call.
Clogged kitchen sink - garbage disposal issue. We thought we might have to buy a new one. My wife heard about some list from the Dr. Laura Show to find a plumber. You have to pay a fee for it but she thought it would be worth it.
Anyway, we found Richard who said he was available over the WEEKEND! We thought that was fantastic! He literally came right over!
He discovered that it was just a big piece of my wife's corned beef from our yummy St. Patrick's Day dinner. He was able to remove it and put us back together in a short amount of time. Yes, he donned the blue booties before entering the house - nice touch. Then after I was inquiring which Caribbean Island he was from, he began showing us pictures of Trinidad/Tobago from his iPad. Great guy and great plumber for a very reasonable price!
Oh yea, then he put me on the phone with his wife who gave me some tips on using Yelp for my business since I'm kind of new to this. Thanks Richard and also to your wife!
Cody P.
01/04/2018 12:00:00 SA
I came back from break and noticed a leak in my home and called around immediately. Seeing the high ratings of Pristine Plumbing, I called them. They sent someone within the hour and did not charge me for anything until I was ok and sure of what they were doing. My plumber, Rob Parsons routinely asked if I had any questions or concerns. Even after I talked about going with a plumber through my HOA, he gave me a card and said I could ask any questions to him. He let it be known the goal was customer care and not to milk as much money possible out of us.
Excellence job by Gilbert and his team once again. Will definitely recommend Pristine Plumbing to everyone.
I called out a plumber due to blockage in my pipes and a leak reflecting on my water bill. Rey was able to clear our blockage and get our pipes flowing better and made some recommendations to fix our piping since our pipes were not in the best condition. He also helped determine where our leak was coming from and separated our irrigation valve from our home water supply. He was very nice, informative, trustworthy and professional. I will definitely be giving them a call back once we decide to change our pipes.
I want to thank Jacob Lezama from Pristine Plumbing for doing a great job in the time he quoted. It was not the cheapest but all work done had a warranty with it
Jacob stayed over to 9:00PM to get the Job done. Thanks again
Paul
Richard did a great job! We scheduled a next day Saturday appointment and he unclogged our shower drain very quickly and cleanly. He was polite and professional.
The plumbing services were exceptional! I had many plumbing issues and Richard and his crew were pleasant, knowledgeable and clean. I have never rated a business with 5 stars. This business definitely deserves it!
Gretchen M.
09/08/2014 12:00:00 SA
I would like to compliment Pristine Plumbing and the owner Richard in particular for the follow-up to my recent experience with them. He very graciously called and explained that that is not how he runs his business and offered a partial (or full if I wanted it) refund. I opted for a partial refund because, after all, the repairman did make a service call. Richard knows and understands customer service, as exemplified by his follow-up.
Linda B.
04/04/2019 12:00:00 SA
Ilai from Pristine Plumbing did a great job fixing our toilette and faucet problems! He was was on time, immediately solved our problems and was very knowledgeable answering any questions we had. Would highly recommend this company and would use Pristine Plumbing in the future for any problems we may have.
Cameron was my technician. He showed up on time and got to work right away. He is very responsive, knowledgeable and professional. I highly recommend him. I will definitely call Pristine for future works.
Rey was back tonight, and professional and wonderful once again! He unclogged my bathtub drain and replaced a bunch of items on my bathroom sink, and did the same for the other unit in my duplex. This home is really challenging as it is an early 1900's beach house in Balboa, and the bathrooms mirror one another, so it is difficult work. Rey handled it with grace and - again - SO CLEAN! Love this service and Rey is especially talented and helpful. What a gem!
We read the reviews on this page and called Pristine Plumbing. The reviews are correct. Thank You, Dwain for being so patient and explaining everything. We will definately call you for our next plumbing needs
Gail and Bill Smith
Philip K.
03/10/2022 12:00:00 SA
Our water heater broke down and we got an appointment the same day with Pristine Plumbing. Gilbert came out right on time in the beginning of our time window and was really professional and explained our options thoroughly. We decided to install a new water heater after having so many issues for a long time with our old one. Gilbert was joined by Ruben and they managed to super quickly install our new water heater the very same afternoon! We are very happy with the work and professionalism from both Ruben and Gilbert and the new heater is far better than the old one ever was!
Pristine plumbing is an amazing company with great morals. They're extremely communicative and prompt. I highly recommend them!
We had a HUGE plumbing issue...on a Sunday. Not only did Richard & Steve show up QUICKLY...they were dressed well... took care of the problem...and had a great attitude. I have NO HESITATION recommending these guys to anyone!!!
Called Pristine Plumbing after calling other recommended plumbers from friends. All I got were voicemail on the others so I decided to check yelp and found pristine plumbing.
Denise answered my call and after hearing the situation, scheduled for a plumber to come. Jim showed up. He was very professional. He put covers on his shoes before coming in to the house, and was respectful to keeping the noise down since my newborn was sleeping. As my husband and I suspected, Jim was not able to fix the broken piping without having to tear open the wall, but he was able to remedy the issue so we can have water running on the other parts of the house. We look forward to working with this company to complete our plumbing issue.
I had an issue in my kitchen and Rob Parsons showed up and took care of everything. Explained what was happening and what he did to fix the issue. I would recommend Rob and Pristine Plumbing all the time to everyone!
Paula J.
12/02/2017 12:00:00 SA
I had a terrific first-time experience with Pristine Plumbing from the very first contact I had with them last week. April the scheduler was able to arrange a same day appointment with Anthony. She was so pleasant and helpful. Anthony came on time and was professional, friendly, and knowledgeable. He went out of his way to try to trouble shoot my problem with my dishwasher machine.
What I appreciated about Anthony was his tenacity in trying to figure out the source of my problem. He took the time to be very thorough and even called my dishwasher's company to get some information. In the end, he determined that it was an issue with my dishwasher and that I needed to have their company come and repair my dishwasher.
In addition to his terrific customer service, he demonstrated great honesty and integrity. He didn't charge me for his thorough visit since he himself wasn't able to solve my problem. Anthony also went above and beyond when he contacted me the next day to follow up on the status of my dishwasher repair with the dishwasher's company.
I had a fantastic experience with Pristine Plumbing. I would definitely contact them the next time I have a plumbing issue and would recommend them to anyone!!
We had a pipe leak and start flooding our upstairs bedroom / leak into our downstairs dining room yesterday around 5:30pm. We turned off our water and the issue continued, so I reached out to a few plumbing companies on Yelp at 6:30pm. By 6:39pm, pristine plumbing had responded and set me up with their on call technician to come take a look. Joe Mounga arrived by 7:10pm and immediately got to work on assessing the root cause of the leak. He was very knowledgable and kept us informed throughout the process, and he discovered the leak was due to fire sprinkler pipe damage. As we live in a condo unit, we were unable to just shut off the fire sprinklers for the whole building. Joe stayed with us until either the condo HOA fire protection tech or the fire department was able to come turn off the sprinklers and stop the leak. He did what he could to help slow the water leak and damage while we waited for the appropriate fire sprinkler people to arrive. Joe also connected us with a restoration service company and helped us set up the next steps for the repair. It was a very stressful evening but I'm grateful we chose pristine plumbing and for Joe's knowledge and help. It would have been a much more stressful experience without the prompt responsiveness of pristine plumbing and the expertise on Joe's part. Thank you!
Diana B.
06/01/2020 12:00:00 SA
Came downstairs to find our dining room flooded this morning and realized the hot water pipe under our wet bar sink had sprung a leak that shutting the valve didn't stop. I called up the first result on yelp for plumber in Irvine (Pristine Plumbing) and am so glad I did. When the earliest estimate for someone coming over was hours away, Denise called around and found a technician who could be here within the hour. Dwayne came with a mask, gloves, even his own boot covers(!) and quickly assessed the trouble. He was happy to quote several different approaches we might take, all for a very reasonable price, and also gave us information on some updates we might consider making in the future. Once he got to work he was quick, professional, and friendly. I could not be happier with this entire experience. We'll be sure to use Pristine Plumbing again the next time we need any help!
Set up an appointment on a Saturday between 11-1pm a week in advance. On the day of, they were a no show. I had to contact them to get a response. Apparently there was an emergency situation. Understandable, but the team should communicate and the team in the office should've reached out to me before I had to. The plumber ended up calling me saying they could charge me a $189 after hours fee or come out or make an appt Monday (I work full time). Said Saturdays would no longer work for them. Not sure why I got offered it in the first place then. Poor customer service. Wouldn't recommend. And they won't give you an estimate over the phone even with pictures. This appointment was ONLY for a quote.
Jeff ..
09/12/2023 12:00:00 SA
Their technician came and solved our sewage clog problem with camera-equipped tool. It was done quickly and handled in a very professional way. Price was somewhat steep, but considering a handyman was not able to solve the issue earlier, it's ok.
Vicki m.
03/10/2015 12:00:00 SA
We had a pipe burst in the shower and a friend recommended Pristine. They repaired the pipe after a pressure test in the line looking for leaks. It's been a week and it's working perfectly.
The reason I'm writing this review is not because they did the job they were called to do...that should occur with any plumber. They are getting 5* for one reason - CUSTOMER SERVICE.
Two days after they left, I rec'd a postcard in the mail, thanking me for using Pristine. I thought that was kinda nice, but what really surprised me was the phone call I rec'd from the owner himself, wanting to make sure I was completely satisfied. I had some questions during the service call that were passed on to the owner and he (Richard) wanted to answer them and see if I had any more.
Really unheard of, that I would be treated so personally like that. I was so surprised, but I shouldn't have been...since it is no doubt the reason they have so many five star reviews here on yelp. They take customer service seriously.
I would not hesitate to call Pristine for any future plumbing work.
Thanks Richard!
I dont know how i can give them negative 5 star because they deserve it. I had minor leakage and they broke the entire roofing of my kitchen above, and put sharkbite which generally costs $5-$10 at home depot. They charged me $450 just to put sharkbite on the pipe. I do not recommend them. They steal your money. But they are very responsive to the messages. Anyway thanks prestine for your business.
Ken H.
07/05/2023 12:00:00 SA
Pristine Plumbing replaced our water heater and recirculating pump today and did a great job.
Technicians, Andy and Jonathan were great. They both worked very hard did an excellent job of installation and left my place clean. This is the first time that I have used this company and will definitely use them again for my plumbing needs.
We had a leak and called Pristine Plumbing. The technician who came out was so helpful, and even helped connect us with a company to do the clean up. He also worked with them to get them to come out to us sooner than they'd originally wanted to. Great service!
I had Dwayne contact me and show up to look at my Kohler toilet. I has a problem where it does not recycle fully (pressurized tank model, not old type). He made excuse after excuse for why he could not adjust it all the while trying to upsell me a new $100.00 cartridge. I declined that immediately. Also while he was here I asked him to look at a outside garden hose bib that leaks when turned on. He quoted me (drum roll please) $285.00 just to replace a $10.00 (or less) part! I also declined THAT too. When I did, he tried to justify it by asking me what I can afford, I said $150.00 to which he said oh no, that's way too low, we have a $180.00 minimum just to show up.
The good news is that he was nicely dressed and used shoe covers. How that helps solve a plumbing problem, I'll never know. He was on time, prompt, called to let me know when he was going to be there, etc. That still doesn't solve the price gouging that this company exhibits. Try Joshua's plumbing, better prices and as good or better service without the upsell
Meredith W.
04/07/2023 12:00:00 SA
We were just looking for quotes to descale our water heater, and wow! Pristine was able to send out a technician for a free consult right away, gave the best quote (of 4 received) by far, and handled the descale, all in the same morning. Really impressed with the friendly and professional service too. Highly recommend!
Incredible quick and professional work by Cameron of Pristine Plumbing. I had called them to do an assessment, and after doing a fully analysis, Cameron said he could take care of it right away for me. What really stood out was that he was extremely patient and understanding. He explained everything he was doing, and shared ways to prevent it in the future. I could really relate to what he was saying, and truly felt that he was very genuine about it. Its really about these small things that made this experience a great one. I'd highly recommend requesting for Cameron for your next project or job. I know I will. 5 stars for sure.
Carl N.
06/07/2016 12:00:00 SA
We woke up to find water dripping from our air conditioning vent in the bathroom. Steve came the same day and was quick to locate and solve the problem - a pinhole leak in a pipe near the vent. He was very professional and we highly recommend his services.
I am very pleased with the service at Pristine Plumbing.
I had a clogged toilet, shower and kitchen sink in my home on a Saturday night.
Checking the reviews on yelp, I called Pristine Plumbing the next day and they came out just a few hours later and fixed the problem. He walked me through each step and explained what the problem was, what the solution was and at no extra cost alerted me to a possible problem that could pose issues down the road. He even advised me to ask the builder to resolve it first as it would be far cheaper for me to do so.
He was courteous, very professional and very helpful. I am very grateful.
I called Pristine Plumbing to replace a shower valve. After my horrible experience with Luis at J&L plumbing it was a pleasure to have a plumber show up when they said they would, dressed in an actual uniform...not some 'Chuck in a Truck'. Xavier clearly explained the job and gave me a quote based on a flat rate the I was happy with. The job was completed in an hour as promised and I was very satisfied with the results. I highly recommend Pristine.
Johnny had great communication and did a great job answering any questions I had with my repair. I have used Pristine Plumbing in the past and will continue to do so in the future.
Jim was awesome he addressed our issues and quoted a fair price for the scope of work. We appreciate the speed of the repair and how happy our homeowner was that the repair was completed by a professional group like Pristine.
All of our board members are in agreement that we will use Pristine for our HOA needs in the future. Thank you again for your dedication to your work and know you earned our business for years to come.
Gilbert was our technician and he went over and beyond to provide us with a great service . Highly recommend him and this company too .
I had two projects with Pristine Plumbing recently. Both went very well. Mario and Anthony are very professional and helpful. They arrived on time and were wearing masks and shoe booties all the time. In addition, they explained everything in detail and answered all my questions patiently.
I tried to work with other companies before but they could not complete the project on the first attempt. The price offered by Pristine Plumbing is not the cheapest in the market but their work definitely saved me lots of headaches.
Was not happy with being told 2hrs worth of plumbing would cost us $485.00. Couldn't believe my ears. Had to pass up on that because I knew that didn't make any sense whatsoever to charge that amount. He may have been great at what he does but for that price, we had to pass on him.
I always request them for repair job because their quality of service is great and quick. Very professional and they are reliable.
Ryan S.
09/10/2018 12:00:00 SA
Had Anthony replaced a toilet, he discovered a couple issues with the installation of the previous toilet which he explained to us and addressed on the same day. Very professional, clean and courteous in our home, highly recommended!
Ron R.
09/01/2020 12:00:00 SA
Ilai came out and installed a whole house commercial water treatment system. I am extremely impressed with the installation - you can see from the picture it's not a simple system - the water lines are laid out perfectly - I couldn't be happier. Best plumber I have met - I will call Pristine Plumbing from now on. Ron
Aaron V.
06/06/2019 12:00:00 SA
We had an emergency situation at 1:00 am and we their 24 hour number and Anthony answered the phone. He was very patient and very professional. By 1:45 Anthony came and told us the problem, gave us an estimate on how much it cost. We made an appointment the next day and he even came 35 minutes early.
He did a great job and I would recommend him to my friends and colleagues. Thank you
Betsy M.
01/03/2016 12:00:00 SA
Last night out son noticed that there was water dripping from the recessed lighting fixture in our living room. It happened after he noticed the toilet making a gurgling noise and the water rising. To explain how upset we were, I have to explain that we just recently were able to move back in our home, after 5 years, from a similar leak which was not discovered and flooded our home.
When all of this happened, it was near midnight, but we did not want to wait until morning. We called Pristine Plumbing because I read both google and yelp reviews and also saw that on their website, they were available 24 hours a day, 7 days a week. I called and left a message and was called back promptly. Jim Foley arrived at our home soon after.
Jim was professional, knowledgeable, respectful, and a great guy! He reset our toilet because the seal was broken from the pressure, and found the leak, which was about 65 feet from the house in the main sewer drain. He didn't stop until everything was fixed and we were comfortable. We would never hesitate to recommend Jim and Pristine Plumbing! Thank you so much!
Just had Ilai and Cory pick up a new toilet at Home Depot and install it at our home. The job was done in just more than an hour and it's terrific. Not sure I'm ready to call a toilet beautiful, but the professionalism and courtesy these two guys displayed was outstanding. Thanks, guys!
Ruben and Hunter came over today for a few repairs. They are both extremely personable and I feel very comfortable with them and their diagnosis and how they did the work. Very happy to have found them! Highly recommend!
DO NOT CALL FOR WATER HEATER HEATER PROBLEMS!!! As you can see from other reviews, they will tell you I can't necessarily fix it and it'll cost $250 just to find out I can't. Just get a new water heater for $2400.
(That's a direct quote btw.)
Save yourself $1800 and just get a new water heater from Home Depot. They're only like $500. $700 if you want a top of the line one!
I was replacing a water heater that was about 20 years old. I found Pristine Plumbing and they came out to replace it for me. BEST SERVICE I HAVE EVER HAD!!! I can't say enough. They not only installed the new water heater, but brought me up to code on several things that needed to be fixed, and left my house cleaner than when they got there. Richard helped me pick out the best heater for my size house and Dwain is the friendliest guy around.
P.S. Also came out and cleared a drain at my shop. I'm an auto detailer and my main line was clogged. Out in 20 min. to get started, had three customers walk up and tell me they are the nicest dressed plumbers they've ever seen :)
NO OTHER PLUMBER WILL DO!
This was the best experience I've had with a plumbing service. I would def use them again as they were so professional and neat, even through a major ordeal!
Something is very fishy with this company. Their free estimate will cost you $200, billed as a diagnostic fee. And I got nothing for my $200. Just have a partially disassembled water heater. I suspect the WH only needs the thermocouple cleaned as I've had a lot construction around the house with attendant dust. But he didn't manage to open it up enough to look at the thermocouple. Then a warranty repair to replace the probably just dirty thermocouple would cost $723. Unbelievable! I can't trust their diagnosis.
These are scam artists as far as I can tell. They prey on people who are in unfortunate plumbing circumstances.
I'm lucky he didn't have the proper parts - gave me time to think. If you ask what their hourly rate is, you won't get an answer.
Buyer beware. Find someone else if you can... They are heading for big trouble when scam a senior citizen.
Steve came in and did our kitchen plumbing and went above what his job entailed to help me get the oven hooked up. He has helped us with two emergencies and done a great job with both. He is knowledgable and has the experience to get the job done. The first job he replaced our water heater pressure regulator and the pressure regulator for the whole house. The second job he installed our dishwasher and did the water, drain, and vent line from the wall to our sink and hooked up the gas for our stove top and drilled through the cabinet to make it so I could plug it in. Very pleased, he is our go to plumber! Thank you!
I called in with an issue I thought could potentially be expensive and complicated. When I explained the symptoms, the plumber who was en route suggested a simple fix, and talked me through it over the phone that ended up fixing my problem. The plumber Steve Desio said, I could come over there and fix it and charge you several hundred dollars, but if you find out you could have fixed it yourself, you'll be all ticked off.
I probably would have happily paid the price to have the problem fixed, but I am frankly blown away in this day and age that a business would make a do-it-yourself fix suggestion that they could have made profit from. If this is Pristine's business philosophy and code of ethics, they have absolutely earned my future business. Thanks for your integrity and helpfulness!
Liz N.
05/03/2021 12:00:00 SA
This review is based on my interaction with the company up to the consultation. We have not reached a decision on which plumber professional to use due to cost and timing, BUT I have to add a rave review for Denise and IIlai (pronounced Eli).
Denise is professional, organized, and empathetic to her would-be customers. Given that I don't live at the house yet, she informed me that her team will give me a call when they head over based on how far I am from the house.
IIlai is friendly and knowledgeable. While we were in the garage wrapping up the consultation, he noticed the water heater vent popped off. I think I know why and that is a fault of no one. He said with the heat vent loose, carbon monoxide can build-up. I'm glad he saved the lives of our painters and other contractors who will be working in the poorly ventilated home. His attention to detail is commendable.
Thank you Pristine Plumbing!
Scott F.
12/03/2016 12:00:00 SA
Chris was great! Was very upfront and professional. My first time using Pristine... will definitely be my go plumber from now on!
Sean D.
12/03/2020 12:00:00 SA
I am very impressed with this company... from the operator who scheduled the appointment to the plumber (Cameron.). I asked a ton of questions and watched him closely as he worked so I could learn a few things myself. Cameron really knows his stuff! He was extremely thorough, professional and a pleasure to work with. I highly recommend this company and Cameron as well.
Had a leak in my garage wall. Robert came on sunday to fix the leak. He was quick, informative, helpful and professional. I will use him again when i need a plumber. I can't recommend Pristine Plumbing enough.
We had water backing up in our tub, so we did a Google search for a reputable plumber with great reviews and came across Pristine Plumbing. They were highly responsive, and Gilbert was the plumber that came to our home. He did an outstanding job fixing our issue and educating us regarding everything he was doing. Gilbert is extremely thorough, knowledgeable, and very polite. If you need a great plumber that knows what they are doing, call Pristine and ask for Gilbert.
Ray O.
04/03/2023 12:00:00 SA
My rental apartment had two separate issues. Clogged toilet upstairs and backed up kitchen sink. I called Pristine since they had done several project for me in the past but got disappointed. First they say the toilet is clogged because it is old!!! For real? It's just a piece of porcelain it doesn't corrode or anything. And they recommend to change it just trying to sell expensive service. We know it's the pipes and not the toilet causing the clog so he does the snake and opens in 2 minutes slapping me with $290 for that! But it's not over. Then for the sink he says the garbage disposal is old! Another sale pitch! He offers to hydro-jet it for $1200!!! Haha! Big laugh I'm not stupid. I went to Home Depot and bought a sink opener liquid for $20 problem solved. Now after all this the toilet clog is back again and I know for the fact it is the pipes. He did not go deep enough and didn't finish the job and billed me 5 times the usual for a half-ass done job. Very unsatisfied with the bad service and steep invoice for a failed job!
Rozalyn C.
07/10/2018 12:00:00 SA
Great, fun people who work hard and know what they are doing. We happily call them every time we have a problem.
My technician, Mario Chavez, from Pristine Plumbing Inc., was prompt and professional and personable. And quick! He was also Covid-safe with appropriate protocols....mask, etc.
I will most assuredly use Pristine for future plumbing needs!
Jennifer N.
04/05/2019 12:00:00 SA
Pristine plumbing has the best customer service! We had them come out to service an issue at our business and Rob went above and beyond! Thank you Rob for your honest and thorough work. Thank you for your New England service!
Great service when our water heater died recently. They helped recommend which model to purchase and got the installation done the same day. Very happy with our experience.
Diego M.
01/09/2018 12:00:00 SA
Rob Parson was the person that helped us, he was here on time explained everything that need to be done and did a great job installing !
I will use Pristine again !
We had water coming up from our kitchen tile and found Pristine Plumbing on Yelp. They got here quickly and help us understand the situation. Jim was very honest and helpful. Pricing was inline with other quotes we got too. I recommend them if you are looking for a plumber.
Their diagnosis was very accurate and they gave estimates for repairs and replacement of our water heater.
They were on time, wore a mask and worked efficiently. I was impressed with their work ethic and knowledge base and would hire them again.
Fernando very professional and accommodating. Replaced P-Trap under the sink very quickly, cleaned up and went over warranty that Pristine Plumbing backing their work. Great Job! Also, kudos for this company using technology for ETA for arriving on-time and geo mapping for real time status updates.
Ruben and Jacob with Pristine Plumbing did a superb job with the repair and maintenance of my tankless water heater. Ruben was very knowledgeable and was able to diagnose the problem as well as suggest upgrades with other plumbing work, which I opted with. I now have an electronic anti-scale system which greatly minimizes any maintenance of my tankless water heater while eliminating the need for anti-scale filter and routine annual descaling. Overall, I'm very satisfied with the excellent service and repair provided.
Pristine Plumbing would not give me any quotes over phone/email. I was a little annoyed by this, but they do free in home estimates so I figured I'd give them a try anyway because of all the positive reviews.
Eddie came, and after I showed him what I needed, he provided the quotes. I do believe these quotes could have still been provided to me over the phone had I explained what I needed. Ultimately I decided against any work because the quotes were too high.
However, 5+ stars go to Eddie, who I am certain would have done a great job. It's not his fault the quotes were high (and maybe justified based on their work). Eddie was friendly, and willing to answer any general plumbing questions I had, even after I decided against any work. My review is ultimately about costs, but if Eddie is any representation of this company, then they're obviously doing many things right.
Very professional, but very expensive. Initial quote for work was far below the final total.
This review is overdue since our home was recovered by Pristine Plumbing in August to September 2022.
Mr. Robert Parsons came out with his crew when our kitchen island had a huge slab leak underneath the kitchen sink island. The worst part was we had just finished a month long kitchen renovation with other company. The kitchen slab leak went so bad, the leak damaged the entire new flooring. Mr. Robert Parson came out the next day @7:00 am and he explained to us throughly how he will fix this massive damage.
I was so frustrated and devastated with the water leak and he really gave us a huge peace of mind, Pristine can fix this damage ASAP.
I also wanted to do piping the entire home because we never wanted to go through this disaster. Once a life is enough I think, it was just terrible damage.
I can not thank enough to Mr. Robert and Pristine Plumbing company to give us a direction when we were so lost with words and panicked.
Roger and his crew came and did a great job on piping in days and put everything back to normal in 2-3 days!
Words simply don't express our gratitude to Mr. Robert.
He is just an awesome person to work with and he is also a perfectionist on what he does. He keeps his words and brings a professional work ethics. Thank you Mr. Robert and Pristine Plumbing! You really Saved Us from this disaster. Happy Holidays and Merry Christmas!
Informational post only -
This is just for information purposes, not a review of their services. The areas that Pristine Plumbing services have decreased. If you're in Santa Ana/Costa Mesa, you probably don't fall in their coverage area. (You can call to give your exact address to verify)
I called and left a message with Pristine Plumbing hoping to have them come out to fix a problem the same day that forced me to shut off the water to my entire house. When they called me back a little over an hour later, I talked with Denise (who was very courteous and nice) and found out they had to shrink their coverage area due to increased work.
Per their address, I'm only about 10 miles from their offices and I mentioned this to Denise and I was still too far away. Just wanted to let people know so you don't waste a few hours waiting for a call back (especially if your problem is a big inconvenience like mine), just to find out you have to yelp another plumber.
Almaas Z.
08/07/2020 12:00:00 SA
Ilai and his team with Pristine Plumbing did an excellent job finding a difficult to detect leak in our home and then repairing it. The fix was more than one issue and ended up requiring multiple jobs and an entire day's work. I most appreciated Ilai's professionalism, timeliness,
Quality of work, and affable personality. I would certainly hire him again and since have given his name specifically, along with Pristine Plumbing, to many who have asked for a reliable, quality, friendly plumbing service.
This company has great service and they have been helping us for two years now. Every time we call them for their service they do an amazing job. Last month our bathroom flooded and Richard was able to efficiently fix up everything.
There is no doubt about it, if you need a plumber, Pristine is the place to go.
Prompt, they listen, don't overcharge, gladly correct any problem without charging a cent.
You know they'll be fair and professional. I would definitely recommend them for any job.
Virginia C.
01/09/2017 12:00:00 SA
Dwain is very helpful and patient. He took the time and explain the problems and steps. He detected the slab leaks and found out the problem right away. The price is very reasonable. When he fixed the stuff, he will check again before he leaves to double making sure the problems are fixed without missing any ignorance. He keeps a good relationships with customers, go extra miles to provide advises and knowledge to my questions. I am pleased to find this plumber and will continue to refer Dwain to other my friends.
Jeff P.
11/12/2022 12:00:00 SA
There are reasons these guys are highly rated. I had a leak from an upstairs bathroom shower where water dropped from the ceiling. Contacted Pristine based on Yelp reviews. John showed up first thing next day, was kind, diagnosed the problem, and took care of it at a very reasonable cost. I believe I've found my go to plumbers.
Great service Elias was very helpful and informative. We will be using Pristine Plumbing in the future.
Pristine is the place to call. I found a leak on my first floor ceiling over the 2nd floor bathtube. Pristine came out and Corey quickly found the leak. Corey was very professional. He did good work and I could not be any happier with how well he handled things for us today. Pristine is the company to call and if and when you do call, tell them to send Corey!
We have had the most outstanding service with pristine so far and haven't even had our water fixed yet. They have gone above and beyond to get the right people out to our home to get a leak fixed. Dwayne who was sent to help us has been the nicest most helpful person and taken care of everything. I highly recommend the company they are fast, the customer care is outstanding and the work they are going to do Im sure will be amazing.
they were very professional, very friendly, and did a great job on our situation! thank you!
I'm a big believer in YELP and Pristine Plumbing has received
consistently good reviewes which is I called them. On short notice I was able to get a very early AM appointment with a plumber arriving just before 7:00am without one of those annoying four hour windows.
YELP has revolutionized the ability for consumers to make good choices - I don't make many without them! It is important that everyone take the time to report not only the negative experiences but the positive ones as well!
No one wants a disaster on a holiday, so thank God for Gilbert Rios from Pristine Plumbing. Thanksgiving would've been ruined had Gil not come out and fix our plumbing.
We lost all water while prepping and showering for a large family gathering. He discreetly came to our rescue in a speedy and quick response.
Highly recommend Pristine!
Had leak in shower room second floor. I found them on yelp and this is my only review on yelp so far. Why do they get high mark, because they care about it and do whatever they can to make you happy. They answer phone immediately and schedule a service time for you. The leak was tricky and hard to find but Dwayne took right steps to find it and fix it.He had to come back few times and work late at night. never rushed, always on time, very clean, explained what he wanted to do next.
Cameron was so helpful in identifying our clog in bathtub and fixed it immediately. Highly recommend pristine plumbing and Cameron!
We had Pristine Plumbing come out to check a leak we had in our home. Steve came by and was very polite and professional. He told us exactly what was the problem. He cleaned up everything and we were very happy with his service. We would definitely use this company again.
This review is for Elias. He was the technician assigned to come give a quote and was the most friendly person ever. He was very helpful and took the time to ensure that we would get an appropriate quote. He was extremely communicative throughout the process and was able to guide me on what work would need to be done. Elias gets a 10 star review. He went above and beyond to provide EXCELLENT customer service.
My garbage disposal went silent for the very first time after 6 years. I did some trouble shooting myself first but still couldn't get it running. Finally I had to find someone to help me out. Yelp was my first place to go. I called pristine plumbing because of it is located in my city and got very good review. The lady who talked to me was very professional and efficient and I got an appointment for the next day.
Joseph was the technician who helped me out. He arrived on time and talked me through what might have happened to my disposal and suggested me replace with a new one due to its old age. He was very professional and efficient. He even offered to walk through all my bathroom faucets and pipes and gave me suggestions on how to maintain and fix issues I have.
Overall, I was very satisfied with Joseph and glad I found the company.
Dwain and Fernando were very helpful and patient. They took the time to explain the procedures they would be doing for the leakage and moisture testing. They also answered all of my questions and shared valuable tips on next steps and working with restoration and insurance companies. I would definitely recommend them to my family and friends.
This is the second time I've used Pristine, and I had zero hesitations contacting them for a faucet repair/replacement. Anthony was on time, efficient, knowledgeable, and answered any questions I had no matter how elementary they may have seen to him. Completely respectful of our living space, he wore protective booties, laid out tarp, and replaced everything he had to move to get to the faucet and handles. Fair price for out-of-code faucet replacement, labor, and ensuring no leaks. For some reviewers who feel there is an overcharge, you can DIY anything, but you need the right tools, resources, and experience in case something goes terribly wrong. A fuel filter on a car can be about $20 bucks (or more depending on make), but the oddest location and removal of other obstructive parts can cause it to be a two hour ordeal and drives up the labor to over $150 bucks - but you do not have the specialized tools, workspace, or want to afford the time to get it done. Same idea with plumbing.
Zach S.
10/02/2016 12:00:00 SA
Disclaimer: this review is just for my experience getting a quote for service. I got a quote to have a gas water heater replaced. While shopping around I was able to find multiple other companies offering a quote for $500 less than what Pristine offered. They earned 2 stars due to coming to quote me after their business hours and it was the techs day off.
Update: we were able to get the job done for a whopping $1000 less by simply going to Lowes. How does this company stay in business?
My kitchen sink and garbage disposal located on the second floor of my house clogged and completely backed up Sunday afternoon, and all of the other plumbing services that I reached out to would not be able to come until Tuesday, after the Memorial holiday. Luckily, Eddie from Pristine Plumbing was able to come out the same day on short notice. He replaced the disposal, rebuilt the line, and had to repeatedly cable the entire length of the drain from the second floor sink down to the cleanout located on the first floor garage to break through a substantial amount of buildup. He even stayed until nearly midnight to make sure the work was completed the same day. Given the amount of labor involved for this repair, I thought the pricing was very fair.
Jeff S.
04/05/2018 12:00:00 SA
I had to use this great company again as my pipes finally got worn down. Again I won the lottery and got Fernando from Pristine and like LeBron James taking over a game, Fernando did the same, saw the challenge, kept my wallet in mind and solved it and found a way to save me some money too! Who does that in the service world? Simply excellent!!
two words
Use them
Laura R.
12/11/2017 12:00:00 SA
Jim from pristine plumbing is awesome! He has helped me several times at my home over the years with different plumbing issues. Each issue had its own separate complicated issue that Jim worked hard to resolve to keep my plumbing going and was absolutely fairly priced. I highly recommend Jim from pristine plumbing for all your plumbing needs. He recommends only what you absolutely need and doesn't oversell things you don't need. Pristine plumbing is also very timely and responsive to your original request. After using several different plumbers Jim is now my go to guy.
Excellent service. Anthony and his team installed the Halo Water system. They also fixed the dripping coming from my shower head. Anthony is a thorough worker and very attentive to detail.
Excellent service! Pristine did a wonderful job of getting to my business ASAP and getting things working immediately.
our soft water system went down and Pristine came out and saved the day!
They were great and the service tech was considerate and very respectful.
I'd definitely refer them for any plumbing services.
Jim Foley came to my house to give me a free estimate, no strings attached. He was running a few minutes late and I was very appreciative of his call to let me know. In the end he was only about ten minutes past the time we had set. Jim gave me a quote, which was a bit higher than I expected, but after making a call to his office, he was able to bring the price down to a reasonable amount I could accept. Jim was very courteous, putting on his booties so as not to track in my house, and he was very friendly. I appreciated him taking the time to explain what was wrong, what he was doing and even allowing me to take pictures as he went along replacing the cartridge in our shower. There was so much sediment and gunk in the old cartridge from the hard water we have here, that I simply had to show my husband when he got home from work. I really appreciated being able to pay with a credit card and was able to do so, everything being done electronically, so I received an emailed receipt instantaneously. I will definitely call Pristine Plumbing again if needed, and will always ask for Jim Foley.
Nicole B.
06/02/2018 12:00:00 SA
Excellent service. Rob was polite, wore gloves and booties. He quickly fixed the problem. I would highly recommend Pristine plumbing!
Sergio M.
04/05/2023 12:00:00 SA
I had a dishwasher issue and called Pristine. They sent Eddie Nova to assess the problem. He was polite and professional, and good natured.. I had already figured out the problem from YouTube. Eddie took a look and still did his job with giving me his time and making sure the problem was taken care of. I really appreciated his view of my problem and also giving me advice to not make the same mistake twice. Pristine is my go too whenever I have a problem issue.
Emil N.
03/09/2023 12:00:00 SA
I had the pleasure of using Pristine Plumbing for a recent plumbing issue and was extremely impressed with their service. From the moment I called, the staff was professional, friendly, and eager to help. They were able to schedule an appointment quickly and arrived on time, ready to work. The plumber who helped me was knowledgeable, skilled, and efficient, diagnosing the problem and fixing it in no time. Not only did he do an excellent job, but he also took the time to explain everything he was doing and how to prevent the issue from happening again. I appreciated the attention to detail and care they took in their work. Overall, I would highly recommend Pristine Plumbing to anyone in need of plumbing services. They truly went above and beyond and exceeded all my expectations
Cameron White did a fantastic job fixing our kitchen drain. He was friendly and knowledgeable, arrived on-time, and was able to quickly fix the issue. 10/10.
Excellent service and attention to detail, iLAi, the representative from Pristine Plumbing was always correct and very professional
This is my second review in as many months, and thankfully it's not for an emergency repair. Rather, I've been eyeing an upgrade to the master bath toilet to a Toto Washlet+, and after much research, landed on a one-piece, skirted toilet with the integrated Washlet+ S550e. It includes all the bells and whistles (auto open/close, auto flush, heated seat, bidet, air deodorizer, dryer, full/light flush, night light, etc, etc).
I immediately reached out to Tyler from Pristine about the toilet and installation. After confirming with him the price I found online was the most competitive, I ordered it and set an appointment with him and Brody for installation. The first part of the job was to wire a new electrical outlet near the toilet, which Brody did through the attic; it looks flawless. Brody also fixed the electrical wiring in the attic light fixture.
Upon removal of the toilet, Brody and Tyler discovered the flange, which connects the toilet to the sewage pipe, was beginning to fail (and actually wasn't installed correctly), so that had to be repaired and replaced. This added a bit to the installation bill, but it was perfect timing to do this upgrade given the likely catastrophe that was waiting to happen (and note, the toilet sits above the first floor family room). Once that was done, Tyler hauled away the old toilet and Brody remained to finish the installation, including setting up the toilet and all of its features. All said and done, it took about 6 hours. Brody mentioned he'd done numerous bidet installations, but none like the Toto, and while it was a little more complex, he did it flawlessly and made sure everything worked.
It's been about a week since the installation and I remain impressed with the professional installation by Brody and Tyler, and continue to be amazed at this stunning new toilet and all of its features. If you're looking to upgrade your toilet, especially one with a bidet/washlet, I highly recommend Tyler and Brody from Pristine Plumbing. They are honest, have fair pricing, and good communication.
Pristine Plumbing has quality workers in Tyler and Brody, and while I don't have Brody's number, Tyler's is definitely saved in my phone! Thanks again Brody and Tyler!
Dale N.
07/03/2023 12:00:00 SA
Ryan Lee is an amazing plumber. Never in the service industry have I met someone as conscientious and neat! At the end of the project, he actually ran to his service truck and brought back a vacuum cleaner and left the area cleaner than he found it. The company itself was a little weak with scheduling and communication as they promised a particular time but sent Ryan 2 hours later. Although we asked, we were not compensated for the inconvenience. Had medical tests scheduled and was promised the job would be completed on time. Again, I would highly recommend Ryan. He's a heard worker, respectful, neat, clean and is a perfectionist!
Ilai was awesome! He got to my house early and knocked out everything super quick. He was clean with his work and left the house cleaner than when he got there. He didn't try to oversell me on anything and was super honest with what was needed.
Turns out you should never put egg shells down the garbage disposal. Too bad I had to learn it the hard way as my kitchen sink line was all clogged up... The team at Pristine Plumbing (thanks Dwain and Eli) was very professional in their approach and follow-up. They completed the job within their estimate which was really great as well!
Our kitchen sink had been backing up for a while, over the past year had another company come out twice.
They never gave us detailed explanation and what it could be and my options.
On the other hand,
Xavier from pristine plumbing is extremely experienced, knowledgeable and thorough.
He explained what it could be, showed me the price of fix.
Got to work, showed me what the problem was, fixed it up and cleaned up the work area,
It's been almost a week and sink works perfectly.
Thank you Pristine Plumbing for providing excellent plumbers like Xavier
Will be back! A++++
Pristine was excellent with communication. Within minutes, they replied to my request to fix a clogged sink. Elías arrived a couple hours later, assessed the problem and provided a fair price. He was nice, courteous, and careful not to leave a mess. He did a great job!
Jim at Pristine Plumbing goes above and beyond. He exceeded our expectations in every way. We had some work done for a tankless water heater gas line, among other things. Jim explained everything in detail and provided a prior written quote before the work began. He is very knowledgeable; friendly and took great pride in a job well done. We highly recommend Pristine Plumbing, and wish we found them sooner!
Julie & Jackie
Wei-Shine C.
11/05/2016 12:00:00 SA
Had a leak in my garage and called Pristine based on a friend's recommendation and the great Yelp reviews. Steve D showed up within 35 minutes of the call and found the problem after only 20 mins. He was transparent about the cost to diagnose and fix the issue. I approved the amount and everything was fixed within two hours of my initial call to them! Thanks for the great service!
Very happy with shower service! They came quick, researched, found the pets necessary and I couldn't be happier.
Caroline L.
11/02/2017 12:00:00 SA
I needed emergency help and Andrew at Pristine Plumbing was able to come through quickly and resolve the issue. I had them back a week later to finalize the work (as a part needed to be ordered under warranty) and they showed up on time and were very professional and helpful.
I even had them fix to smaller issues as well that weren't planned. Calling their customer service team to schedule was easy and they were so helpful!!
I will definitely use them again!!
My husband used Prestine Plumbing in the past and really loved their services so when we needed a plumber, we called them immediately. I think they lost our business due to being charged $185 to come check our sink for a clog. They found that our sink was NOT clogged but did notice a small leak to due to the faucet being old and needing to be replaced. We were estimated that they would charge $350 to come back and replace the faucet with US buying the supplies prior.
So in the end we were charged $185 for under 1 hour with nothing getting fixed.
this gentleman is details detail detail, He really took his time and explained the entire process for a repipe that we were needing, We didn't get to use him as our insurance made us use one of their plumbers and its the worst thing I ever did. I hope I never need another plumber in my life but if I do I will call these guys, They were awesome.
Had a leak that a handy man wasn't able to fix. Called Pristine and luckily they had Saturday appointments since I work during the week. Woman on phone was very helpful. Jim F. came to our house and he was fantastic. He told me what was wrong, showed me the parts, went and got the parts he needed and fixed the problem. He was very pleasant and I would definitely call again if needed.
Lily I.
06/02/2014 12:00:00 SA
Consistent with the other reviews, this establishment deserves 5 stars. Last Thursday our food disposal unit gave out on us after a decade of moderate use. The hubby called the service number on the leaking unit only to find out that it had a 2 year warranty. He then proceeded to yelp a reliable plumber in the area which is how we were introduced to Pristine.
Apparently, Saturdays are reserved for emergencies only, so we patiently waited till this morning. Steve showed up on time (between 8 and 10), politely put on booties to keep outside debris to a minimum and replaced the unit in about an hour. He was professional, patient and addressed all my questions with a smile. Unit works as designed so far.
Thanks for the great experience and we will certainly keep Pristine in mind for any future plumbing needs.
It may be premature to give 5 stars because Ruben H. has just left, but I had such a good experience with him that I didn't want to forget to post.
I discovered Pristine Plumbing via Yelp and their high star reviews at 1:30am when I realized that 1) our last plumber had done a terrible, borderline unethical job on our kitchen sink, and 2) that our new garbage disposal was no longer working and that there was water all over under the sink.
They have a 24 hour service line and I had someone send out a message to a technician who called and set up an appointment for me the next day. They offered a free consultation, and when they had to change the tech that was coming to see me they called, texted, and sent a photo of the person that would be waiting at my home. My work had an issue and I wasn't able to leave on time. I called 30 minutes before to give them a heads up and they were kind and accommodating and worked with my schedule last minute.
When Ruben came here, he looked at the pipes under my sink and was able to give me an estimate for fixing the disposal, and potentially taking care of a few other issues. He made sure to let me know that there was a chance that he wouldn't be able to fix the disposal, (which he wasn't), but when I realized that the disposal was under warranty he offered to replace it or just put it back until I could handle the warranty. He showed me the shoddy work with the pipe under my sink and warned me about the potential mold damage from the last place. When I showed him an issue with another faucet he gave me a few recommendations for ways to deal with them depending on how seriously I wanted to take it. He could have pushed for an upsell to just force me to replace the disposal, but he didn't - which is what the last place did. He was even willing to help me out with the serial number since I couldn't find the number myself, and took photos of other issues that he said I should consider bringing up to my HOA to have handled before they become major problems. I feel like I've found an ethical company and I'll be calling them once the disposal place sends me my replacement, or for any other needs that I have with plumbing around the house.
The drop cloths, shoe covers, and having everything so clearly marked and neat was also nice because the last plumber left our sink area a mess, so it was nice to have my home treated well.
David K.
03/11/2023 12:00:00 SA
Rob and Steve were at our house at the time they both said they would show up. We replaced all three of our toilets and 2 outside hose bib/valve. It took them a while but they were both aware that I was working at home and was respectfully knowing I was on some work calls. Overall we were happy with all their services at the end. Thank you again to Rob and Steve. Hopefully we won't see you that soon again. :) I would again recommend this company for any plumbing needs. This is my 2nd 5 star review for this company.
Dominik W.
09/04/2019 12:00:00 SA
Rob did excellent work, and fixed a faucet that a different plumbing company had messed up. Very professional and knowledgeable, clearly explains what he is about to do and any risk the procedure might involve. I highly recommend this company.
Tom H.
08/05/2018 12:00:00 SA
Do not use these crooks. I have a clogged drain that only needed a snake tool to unclog it and they wanted 400 bucks! I called someone today and they did it for $150. Beware if you're foreign. I believe they tried to charge this absurd price because the lady who called / would be paying for the service was foreign and spoke little English. Or maybe because I live in an expensive home they think they can rip me off? How else would they get away with charging a crazy price like that?! I understand some jobs are expensive, however, unclogging a sink drain with a snake and asking 400 dollars is highway robbery. Although I wouldn't be the one paying, they should be ashamed of themselves for trying to take advantage of the situation. Shame on you guys.
Had Pristine Plumbing come out and look at my kitchen faucet. It had a leaky pull-down hose, so I bought a replacement faucet to install since I couldn't figure out the manufacturer of our current faucet. The technician figured out that the faucet was Danze, and I was able to order a replacement part for $50 and install it myself. Which is fortunate, because apparently they charge $479 to place a kitchen faucet, in addition to the cost cost of the new faucet! That seems pretty steep. I'm also glad they didn't charge me for the visit.
Terry A.
03/03/2017 12:00:00 SA
The Moen faucet failed after a couple of years, which is a Moen problem and for another review elsewhere.
Anthony came out, on time, inspected the leaky faucet and gave me an honest repair-or-replace choice. He was fine doing either, it was my choice. I chose to replace and picked up the new faucet the next day. Again, he arrived on time, with all necessary tools, and installed the new fixture. He even offered to help me put the cleaning supplies back under the sink.
Honest tradespeople who do quality work are hard to find. Pristine and Anthony are at the top of my list.
Fernando and his team are very professional. They diagnosed our leak in an outside pipe and came up with a solution. Fernando worked all the details and was hands on. The job became bigger as we found a sewer pipe broken. The whole crew was great throughout the two day job. Many thanks to Fernando and Francisco and their team for their workmanship!
Such a pleasure to work with Cameron today! He arrived on-time and provided excellent services. He communicates well, patiently answered all my questions, and completed the job in a timely manner!
Recently I suffered another slab leak. Having gone through this painful experience before, I knew exactly who I need to call right away. Just like before Richard at Pristine Plumbing was there with the quickest response and the best service. Richard capped the leak and advised us on our options, always friendly and professional.
I am deciding to repipe the house. Even though Richard is not taking this job, it did not stop him from walking me through the process, making sure I understand what to do, and making really good recommendations.
I joke with Richard that I love seeing him but just not when I am having a plumbing emergency... And I really mean that. Richard is the best. He is caring and professional. I count on him 100%.
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It's having recently gone through a whole house re-piping that I have come back to this review to update it. With first hand experience I can say Prestine is head and shoulders above the other company I used. The difference is night and day. That horrific experience made me appreciate Richard and Prestine Plumbing even more than before, which if you had asked me a month ago I would not had known it to be possible. Night and day! Richard really really cares about his customer, his associates, his workmanship, and his reputation. There is pride, honor, and genuine caring. From the bottom of my heart, I wish Richard all the success. I know as he grows his company, he will do it the right way.
Based on its Yelp rating, I called Pristine Plumbing about a slab leak concern. Jim arrived the next day and conducted a thorough search. No leak was detected, and Jim suggested other sources of moisture which I will follow-up on. He also installed a pressure regulator on our main water line. Jim's work was meticulous. I would definitely use Pristine Plumbing for any future jobs.
Kevin K.
03/08/2023 12:00:00 SA
Gilbert arrived same day, right on time! After taking the time to hear about our reoccurring problem he told us the plan and what to expect. He got right to work, fixed everything and left the area cleaner than he found it. Thanks again, Gilbert!
Amanda M.
05/09/2019 12:00:00 SA
This is my second time using Pristine Plumbing.
Discovered my garbage disposal was leaking on a Sunday around 10pm. I called Monday morning, and Steve came out that afternoon. He showed up on time, was very friendly, and had my garbage disposal replaced within an hour. He made sure everything was clean before he left, and was even extra careful opening and closing my front door to make sure my pets didn't run out.
I am writing this 5 star review for my grandmother who had the pleasure of receiving great work and impeccable service from Ruben! Not only was he knowledgeable and figured out the problem quick, he also provided options not just to fix the leaking faucet but also to protect our plumbing system and other fixtures. He did not pressure us or upsell his work. He asked us questions and was more concerned in what my grandmother wanted to accomplish on his visit. I highly recommend pristine plumbing, and advice anyone to request for Ruben for your plumbing needs!
The absolute best in plumbing in the Orange County area. From the time Duane arrived and laid out his red carpet and placed booties on his feet. The level of professionalism and knowledge of his industry was second to none. He replaced our diverter in our bathroom shower which was actually a part no longer made by American Standard. He ordered it and when it arrived, scheduled a appointment with me to install diverter.
He made a bad experience a better one. Pristine plumbing goes above and beyond for their customers in my experience. I couldn't be more pleased with the outcome and I am extremely happy that I hired Pristine Plumbing. I would highly recommend them.
A++++++++++++++++++++++++++++++++++++++++++ for a job well done!
Our guy Steve did an excellent job and he seemed to really care about us as a family.
Tiffany O.
07/01/2017 12:00:00 SA
Fernando was SO helpful in spending time to answer my questions. He even gave me things to consider so that I may ask better, more knowledgeable questions so that I would feel MOST comfortable with the work. Not only that, but he contacted and scheduled a partner company (for abatement) to work in cooperation with managing the scheduling and discussing the logistics with the other company so I didn't have to play middle man. His quality of customer service is what will keep me loyal to this company.
Terri I.
09/08/2020 12:00:00 SA
We had a bathroom faucet with low water pressure. Rey explained several things that could be wrong. He replaced the faucet and water lines. Rey did a great job and was fast and efficient. Cleaned up, never knew he was there!
Very professional and followed Covid protocols, mask, gloves, santatized. The only reason I did not give a 5 rating was due to the cost. This is not Rey's fault, I would have Rey come out anytime. I should have called around for pricing.
Thank you Rey for an outstanding job!!
This company overcharges. Look elsewhere for pricing. To install a toilet it cost $200. Lowes charged $100. The worker was already there to fix a leak on another toilet (due to a clog drain) which I later found out was not the case and it could have been fixed for much less.
WE had a plumbing issue on a Sunday! Sergio was excellent, professional, knowledgeable, neat (he wore shoe covers and cleaned up everything after) !!!!
WE were very pleased with how fast they responded and how amazing the service was! WE will keep there card and refer to others!!!
SS
Stephen L.
08/11/2022 12:00:00 SA
Our bath tub only had scalding hot water.
I called and they came within 30 minutes and was able to fix it right away.
I recommend them and would use them again in the future.
needed kitchen facet replaced, facet fell apart and left us unable to use sink and do dishes. got appointment right away Josh showed up on time had all equipment needed, gave us a reasonable quote. performed the work quickly explained and tested all fittings, was very nice and cleaned and sealed after completion this is the 3rd time we have used Pristine plumbing and we will continue to use them thanks Josh the Andersons
We had a very good gentleman came today to fix an issue with our toilet His name was Rey. He was extremely Polite he was very professional gave quality information on our options. He wear a mask the whole time. Would definitely recommend to other and or call him back again. Very happy with my results
A drain pipe under my upstairs bathtub had developed a slow leak. I called Pristine Plumbing yesterday and was called back within an hour to set a time to look at it today. They sent out Steve to do the work. He took a look at it and quoted me $575 for an estimated 2-3 hours of work. Seemed pretty high but I was in a bind and agreed. It ended up taking him 1.5 hours with minimal parts and all done. Of course the price was still $575.
Steve was very professional, did solid work as far as I can tell and was careful about cleaning up. It was good work... no issues there. But these guys were quite expensive and I don't think I could recommend them because of that.
Stephen R.
09/02/2023 12:00:00 SA
Great experience, Ben was informative, honest and efficient. Will definitely hire again. Not the cheapest quote but most realistic and when there was a small issue Ben solved it quickly
Very happy
Rob came out in a very timely manner and was very professional and polite. We were able to get a quote and a temporary fix within an hour of calling .
Eric C.
07/01/2022 12:00:00 SA
Had Xavier out to my condo to fix a toilet. He fixed the issue and used some pretty high quality parts. Also installed a new kitchen sink faucet. Great service
Brelynn S.
04/09/2018 12:00:00 SA
I am writing this review on behalf of the dental office I manage, Little Smiles of Orange County. We could not be more pleased with the customer service and quality of work Pristine Plumbing provided us. We have now used Pristine Plumbing twice now for services and are expected to see them again tomorrow to finish the work.
Both times someone has come in a timely finish. They have always kept a very clean space and provided us detailed information about what was happening with our plumbing situation. Francisco and Ilai came out the last time. They were fantastic!! Dr. Lee was very please with them and wants them to come back any time we have an issue. Pristine Plumbing will most definitely be our #1 referral for any one that needs plumbing work done.
Pristine plumbing has the best customer service! We had them come out to service an issue at our house and Rob went above and beyond! Thank you Rob for saving the day. I was faced with an overflowing toilet that damaged my upstairs bathroom. Rob was able to stop flooding and set up a plan to get our bathroom back in great shape! Thanks so much!
Richard and his colleague Steve were fantastic in tracking down a gas line leak in my home. Both were very patient and personable and answered questions professionally.
With their help in troubleshooting, I was able to hold my HOA's contractor accountable for damage that was done months ago by one of their workers when they were doing exterior siding repair and covered up.
Other well-reviewed and highly-rated Yelp plumbers nearby that I contacted were either clueless about California Plumbing Code leak testing requirements or were gunning straight for a gas line re-piping as the solution ($$$$).
Pristine Plumbing's subsequent repair was thorough and quick and by-the-book. The work was inspected by the City of Irvine Bldg Dept. and shortly after turned back on by the Gas Co.
As a side note, Pristine Plumbing doesn't do drywall repairs and other ancillary work related to plumbing repairs, so keep that in mind if walls need to be opened up for them to access piping.
This is the first time I've used them and frankly I'm so happy with their efforts that it motivated me to post my first-ever review on Yelp (even though I use Yelp often).
Thanks again guys.
Marjon M.
08/02/2023 12:00:00 SA
Thank you so much to Andy Chavez of Pristine Plumbing who not only was extremely professional and knowledgeable about everything in our home but he took the time to explain everything thoroughly so I could understand (even showing pictures to back up the information presented to me)
He went above and beyond when I had a toilet leak that lead to further damage to my house and assisted me in the process of getting it all fixed, along with changing out the toilets in the house after all the repairs.
I needed a new water heater replaced and because of the great experience, I asked Andy to change my water heater to a tankless one.
Highly recommend Pristine Plumbing & Andy!
Having your bathroom overflow in the middle of the night is disconcerting. I tried calling my local plumber, but unfortunately their guy was dispatched for the night. Luckily, I called Pristine Plumbing who answered the call and got a tech out to my house.
The tech on call was Gilbert Rios. My man was able to diagnose the issue and got me on my way. Here's the impressive thing. It's in the middle of the night, he has his truck, but not access to all his tools (just what he has in the truck). He's able to MacGuyver his way to find out why my bathroom was flooded - roots. It's always roots.
After clearing the roots, the bathroom worked again. So far no issues. Why this is important is because I have kids in the house. My fear was if the kids woke up in the middle of the night and have to use the restroom but can't. But luckily, that fear didn't manifest. Thanks, Gilbert. I appreciate you.
Fernando Nava did a phenomenal job helping us out with a refrigerator problem. I really appreciate his attentiveness and highly skilled knowledge. The level of customer service that Fernando demonstrated was superb and I would highly recommend his service to anyone else.
Incredible service at a very reasonable price. You couldn't find a more competent and thorough plumber! Richard is the model of professionalism and honesty. I would recommend this company to anyone without hesitation!
We have used Pristine Plumbing twice. One was a rain shower head repair, hand held shower install and a sink replacement and the other was a commode leak. Francisco and Ruben helped us on the first job and Ruben on the second. They did a great job. Ruben was extremely meticulous and he has great attention to detail. Francisco as well ensures that the first job was well done and came back when we were having some issues with the sink which he fixed promptly. They gave us good advise about the problems and gave us good options to choose from. We were very impressed. Would highly recommend Pristine. They are pricey but well worth every penny.
We had a pretty significant plumbing emergency with our service line bursting on us. It happened in the middle of the night. Called Pristine first thing in the morning and they had someone out in an hour. They took the lead and cleared permits and were extremely communicative in the entire process. Highly recommended. Special thanks to Alex who was our point person. Highly recommended.
J P.
10/06/2014 12:00:00 SA
Pristine Plumbing did a great job. After an emergency that flooded a portion of our house, we were able to get a technician out that same day (Sunday). He was very informative and even gave us options in parts based on how much we wanted I spend. He showed us how to be preventative and what to look out for with regards to the supply lines in our bathroom. Overall, I felt safe and comfortable that I was getting a fair price for emergency service. Will definitely use them again as we found out they are certified to install whole home filters.
Wow,
Thanksgiving day at 6 O'clock our sinks started filling water washing over onto our kitchen floor. After frantically bailing out the dirty nasty sink water and bailing our floors, pristine plumbing came and saved the day. Even though it was the night of Thanksgiving, Richard was there in 30 minutes and helped us resolve the problem. I could not recommend this company enough. Call them no questions asked, and you will receive the best service you can Imagine.
Andre And Tami P.
4/23/2023
Got a price for installation of 4 bathtubs. Old tubs already removed. New tubs in position. Faucets to be reconnected. The price was horribly rude! What should be aprox a $2500 job, was a few times that number. I'm a contractor and know pricing, they did not care.
Pristine Plumbing is by far the most reliable and best quality plumber in Irvine. They are located near the Irvine Spectrum but they go anywhere in OC and beyond. I've used them for toilet repairs, clogged sinks, clogged bathtubs and clogged drains, water heater work... you name it they can solve it. I know they do all of this very well... but they also are experts in bigger plumbing jobs as I have referred Richard and his team to friends around Orange County and Newport Beach that use them for plumbing pipe work and corporate construction type jobs. I know they do copper re-pipe types of jobs as well. From residential to commercial plumbing needs... toilets to drains to garbage disposals... you can always rely on the quality of Pristine Plumbing. Just look at their trucks (ask to look inside) next time they come to your house... they are immaculate inside and it tells you everything you need to know. Truly the best in OC for ANY plumbing need.
Hired this company to work on my shower. Rey was the technician a d he did a great job. Very polite, on time, professional and quick. Would hire him back again!!
Naz O.
05/09/2023 12:00:00 SA
Company was very responsive . I called Pristine plumbing in the morning about two of my toilets which one was continuously running water and the other one needed replacement part and repair . They scheduled me for early afternoon. RB , Technitian was very professional , and knowledgable. He answered all my questions and explained what the problem was and what he needed to do to resolve it. Then, he quickly fixed them and cost was reasonable.
I recommend the company and definitely their quick response and the service.
Bonnie H.
05/06/2015 12:00:00 SA
Yesterday we discovered we had a main line stoppage at the very moment we were to leave for the day. As a result, we called a local rooter service in hopes of a quick fix.....WHAT A HORRIBLE MISTAKE!!! Five minutes after their arrival they knocked on the door handed us a bill for $330.00 and said they had done everything they could without an additional trip and $1300.00 more.
At that time we called PRISTINE PLUMBING and the dark cloud was removed from our home. Pristine Plumbing spent several hours snaking our line with a substantially bigger and stronger snake. They were professional and did a great job for a reasonable price, including a plan to check in every 6 months or so, to put a growth retardant into the drain to help slow the stoppage. THIS WAS QUALITY SERVICE IN ANY AND EVERY DETAIL!!
I recommend Pristine Plumbing and I know how it feels when other (Rescue Rooter) companies do a partial job and start selling more expensive services.....we need our sewer systems to work without being RIPPED OFF!
Last Saturday I had to take my husband to the hospital. When I returned home I did a few dishes and ram the disposal...and of course the sink backed up. I called Eddie Nova from Pristine Plumbing on Sunday (my husband is still in the hospital) and left him a message and this ANGEL called me first thing Monday morning and was in my home by 1:00.....not only did he take care of me, but he is one of the nicest, most knowledgeable young man I have ever had the pleasure of dealing with....we all know what it's like to have a stranger in your home telling you what's wrong and how much they need to complete the task. I have always hated (and usually regretted) having any type of service done to my home...well Eddie makes you feel like he's a family member doing you a favor...and the pricing is right where I felt it would be. IF YOU EVER need a plumber....give Eddie Nova at PRISTINE PLUMBING a ...I guarantee you you'll be more than satisfied!
Great job Rey. He took over after another company dragged us through a 10 day cold shower nightmare- and got our hot water heater back on track in just a few hours. Appreciated all the COVID safety measures and protocols too.
Terry G.
07/12/2018 12:00:00 SA
Anthony was our service tech from Pristine Plumbing. He was very professional and courteous. On top of all that he was extremely clean and even wiped up the water spots and some of the calcification on our shower after he was finished fixing it. I highly recommend their services because they are very trustworthy and do great work for a great price.
They have free estimate, they need $165 to start, I think that's ok. To replace a water valve, it's $65 each piece, if you want to replace a 3-piece bath faucet, it is $165 for labor, their job is good overall, stuff was curtious and clean.
Jason L.
06/10/2023 12:00:00 SA
Had a shower drain that needed to be snaked. Cameron came out on the same day we called. Showed up on time, was super friendly and professional the entire time, and took care to ensure everything was clean afterward. The entire process was pretty quick. Would definitely use Pristine again, and would ask for Cameron if he's available.
Clark S.
09/04/2014 12:00:00 SA
not so pristine - wow they improperly estimated my main drain problems including recommending demolishing the bathroom floor and front sidewalk without even cleaning the system for a accurate camera evaluation,plus over estimating the distance of recommended reline @100 DOLLARS A FOOT they said it was 75 feet when it was actually 45 feet . thats a 3 thousand dollar over estimate plus the front sidewalk and bath did not need to be compromised for the complete repairs I had done by a trustworthy plumber for 3500 dollars not the 11 thousand that pristine said it would cost .I do not recommend pristine plumber
K C.
07/10/2019 12:00:00 SA
I couldn't be more impressed with Duane from this company. Very professional, knowledgeable, and caring. Seems to go above and beyond!
Anita A.
11/10/2016 12:00:00 SA
I called the office early in the morning (in a complete panic) and they had Rob at my store an hour later! I can't say enough about how wonderful Rob is! He is extremely knowledgeable, he explained every single aspect of the job and had pictures and videos to go along with it. He is very professional, kind and sympathetic. He really helped me understand what had caused all the damage at my store and made it as reasonably priced as he could. It was a 3 week job, so it wasn't an easy nor cheap job but I know it was done by the best.
Don't look anywhere else, you have found the right Comonay! I will call Rob for all of our issues from this point on!
Michelle F.
02/06/2012 12:00:00 SA
You just can't do better than Richard and Steve. I had just listed a Bank owned property in Dove Canyon for sale and found that there was a leak in the water heater. I called several plumbers that had been recommended, only to get their voice mail. So, I went to Yelp... found Pristine and read all the incredible comments and decided to call. The rest is history... they were there in 30 minutes, they were professional, knowledgeable, fairly priced, and quick. I will be using them for ALL my plumbing needs. Great guys and business minded.
M M.
09/12/2016 12:00:00 SA
Richard and Fernando are the best! We recently had a slab leak and Richard immediately made time in his schedule to come check things out (within an hour) and get the leak stopped. He was knowledgeable and explained things in detail so I understood my options and what to do next. He quickly referred me to a restoration company and even called the owner himself to get someone out to our house before any more damage could be done. Once we had a plan in place, Fernando took over and did a stellar job completing the work, communicating and making sure we understood what was going on. He also helped make sure to be on the same page as our insurance adjustor so we wouldn't have any problems. Best of all, when my refrigerator started to leak (nothing to do with the slab leak) after Fernando was already in his truck ready to leave, he came back in and stopped the leak and provided a temporary fix. Since he was off the next day he called into the office to get someone scheduled out the next morning. Fernando added an extra personal touch to call me later in the evening to just make sure everything was set for the following day. What a great guy! Thanks Pristine Plumbing. Although I hope not to see you soon, you will definitely be the first place I call for all our plumbing needs
Do not use! They gave us a quote just south of $12,000 and told us the consequences would be dire if we didn't act immediately! We couldn't afford that and called another plumbing company. Got our problem fixed for $218! Gave one star because one Pristine employee was nice...
Excellent service, highly recommend the company. I was referred by my handyman. I called last week to make a non-emergency appointment and they still made sure to get me in. Ruben showed up and did a wonderful job explaining all that was recommended. He was professional, neat, and friendly. He did an excellent job, he didn't rush us or pressure us into anything. We first need to finishing painting and installing grout in the bathrooms before being able to start the plumbing work but we will definitely be call Pristine Plumbing and requesting Ruben as our plumber when we're ready proceed.
Shawn R.
03/03/2019 12:00:00 SA
Perhaps I didn't ask my question the right way when I called, but what I was expecting and what happened were very different. Our hot water heater went out Friday and we were hoping to get someone out Saturday to look at it and tell us what's wrong.
The gentleman who arrived, Ruben, was nice, but he didn't appear ready to work. It was my impression he would actually take the unit apart and look at it and see what's causing the issue, and then tell us how much it would cost to fix it. Instead he asked questions about the unit. How old it was, what type of maintenance it had. He tried to turn it on twice, and then said it would be $250 just to look at it, and that would be applied to any work they would have to do, but that because of the age of the unit that parts likely wouldn't be readily available.
It seemed that his preferred method was just replacing over repairing, but that's not why I'm writing the review. I feel like if you tell me the technician will look at it and tell us what it would cost to fix it, He would actually do just that (open it up, try and clean it, see what's failing, etc). Unless by looking at it, you literally mean him looking at the unit and saying it would be $250 to actually do anything, even if it means he takes out one part, dusts it off and calls it a day and charges us $250, which would be ludicrous.
Again, perhaps its my own ignorance or misunderstanding that caused this problem. However, had I known this information ahead of time I could have called around to other Plumbers. Instead we had a limited window of time to get someone out Saturday to look at it and that was eaten up by waiting for Ruben to arrive, and 5 minutes later being told it would be this much to look at it. Had I been told on the phone that it's $250 to look at it, and that cost would be applied to the repair I would have told you no thanks, lets not waste both of our time.
I am so happy with the excellent service and support I received from Pristine Plumbing. Three months ago, my garbage disposal decided to stop working and the left side of the sink was clogged. I was procrastinating about calling a plumber and then the quarantine hit the world! After three months of limited use of my sink (and dishwasher because it would overflow the sink) I got really lucky that I spotted the Pristine Plumbing van on my street. I asked for a card to make an appointment for help. Mr. Robert Parsons handed me a card and asked what the problem was. I was pleasantly surprised that he sprung into action to assess the situation. He reassured me it was a simple fix. In less than 10 minutes, the garbage disposal works, the sink is draining and the dishwasher is running.
I will be setting up an appointment to deal with another plumbing issue as soon as I can get on the schedule. I am impressed with the courteous and professional service, the kindness and respect displayed by Mr. Parsons and his apprentice. I also appreciated that the team wore PPE and were respectful of my home. You won't be disappointed with their service.
Valeria F.
01/11/2013 12:00:00 SA
I had a clogged plumbing line between my clothes washer and the kitchen sink and that caused the sink to be backed up and also the water to overflow in the back of the washer. I called Pristine Plumbing and Steve came right away. He not only fixed it but he was pleasant and reasonably priced. I am so glad to have everything back in order so quickly. You are the best! I will recommend you for sure.
Jim at Pristine plumbing goes above & beyond, great service. We came home to a leak on a Friday night & Jim answered our call & was out immediately. He was professional & detailed. Thank you!
Scheduled an appointment to examine my sinks in my master bath that were draining slowly. The guy showed up promptly and was polite.
I led him up to the master bath and without even looking at anything, said, Our charge to clean this out is $425.
No examination, no diagnosis, didn't even tell me what work he'd do.
I escorted him out of my house.
I had an appointment set up with a competitor (Clean Out Kings) for the next morning. That competitor examined my drains, ran the water, immediately diagnosed the clog was near the top of the drain, told me what he'd do, how long it'd take and that it'd be $265 but ONLY if he could unclog it. He took about an hour and did a GREAT job and even gave me advice how to keep it clean.
Sorry Pristine Plumbing, you missed an opportunity.
Junior Z.
09/08/2020 12:00:00 SA
ILai was the man since the start! Contacted pristine Plumbing and they sent Elai, was very amazed of how efficient his work is.
Straigh to the point, and very friendly definitely calling pristine plumbing again !
Pristine Plumbing time of reaction to my water leak at home was really fast, the personnel over the phone were cordial and efficient. Steve the actual plumber is friendly, hard worker and honest.
The cost wasn't cheap, but I learned that cheap can often be more expensive in the long run.
Yang L.
12/09/2012 12:00:00 SA
I tried to DIY my bathroom and replace my pedestal and toilet thru. the weekend. It came with the leaking problem at water valve connecting the hot waterline. After spending 2 hrs to fix it, I gave up and searched Yelp to find a local plumbing service. I called Richard with Pristine plumbing. He came as scheduled and took care the problem and gave me some tips for my DIY project. I am very glad to choose him and greatly appreciate his professional work. Great experience!
Jill H.
07/02/2020 12:00:00 SA
Our water heater died, I looked up local plumbers and came across Pristine. Joseph was at our home within a few hours and we had a new water heater that night. He and his partner worked until about 9pm on a Saturday to make sure it was all good. They were clean, safe, and efficient. I highly recommend this company, we will only be using them in the future. I was also very appreciative that they took covid seriously, wore masks and socially distanced. Top notch company!!!!
The front office team was extremely professional in setting the appointment. Then the field rep. Anthony showed up right on time and was thorough and professional. Our issue was water pressure and he made a short term and long term recommendation to help with our issue.
Overall a really solid experience.
Anthony, Will, and Denise were incredible to work with! They were always on time, friendly and extremely professional. They fixed my old plumbing within hours- and gave me the best price ever. Don't waste your time with other plumbers- this company is the best. Would highly recommend to anyone!!!!! Thank you !
David D.
04/11/2015 12:00:00 SA
Service was great. On time and professional. A little pricey, but not terrible. I will consider them again for my bathroom remodel
Mariko N.
05/04/2020 12:00:00 SA
I found Pristine Plumbing through Yelp. I am very satisfied the company's service. The technician Rey Torres is very friendly, polite and professional. He explained very well before taking care things.
And advised professionally. It was very impressed. For the future if there is any plumbing issues, I will go back to this company.
Georgia C.
02/04/2020 12:00:00 SA
My Technician, Anthony Mc Swain is fantastic. He was honest about our drainage problems, and changed our estimate accordingly. We saved money! I am impressed with his professionalism. He explained so many things, that I feel like I learned a thing or two! I am very satisfied with his service!
Fixed a leak issue under kitchen faucet at the air gap and installed a new faucet. High quality work that was well done, clean and quick. Keep up the good work !
I called this morning and Denise sent Steve out within an hour. He gave me an estimate, had all the parts, and completed the work the same day. Steve replaced my garbage disposal and the shower (regulator?) in my extra bathroom (there was no hot water and now there is). Steve completed the work in less than 2 hours. He was customer service oriented, professional, and tidy.
I had a wonderful experience with Pristine Plumbing.
One of our toilets in the house got jammed and I needed someone to come right away to fix it.
After calling several places who wouldn't even answer the call, Pristine plumbing attended my call and sent a person in less than an hour.
I was thoroughly impressed by the service provided by technician Francisco Estrada. He seemed very knowledgeable and gave me several options on what I should be expecting in terms of repair options prior to quoting a price.
I accepted the quote and I was glad to get not only the toilet repaired but also our garbage disposal for a reasonable price. Thank you So much Francisco.
I am sure to call Pristine Plumbing for our future plumbing needs.
I called Pristine Plumbing the day after Thanksgiving to see if someone could come to fix an over flowing washing machine pipe. Richard the owner was able to come to my home within the hour. Richard was very through and was at my house for a good two hours. He explained what the problem was able to fix everything. So happy to have a washing machine that works again. The prices were very fair and I would recommend these guys to all my family and friends.
Almost got ripped off. They asked me for $415 dollars for a job that got finished for a $100 dollars. Total rip off. Call someone else
I was in need of plumbing service ASAP. I chose this company as they have a high rating and great review on Yelp. I did not regret it. Cameron was great! He was on time and promised that we will have water restored before he leaves. He completed the work until after 11 pm on the day we called to report the issue. He had an equally great partner that came later, his name is Joseph and they both stayed until after 11 pm and explained the work they did. Cameron came back the next day with Jordan to finish an additional work we requested and again, both men did an awesome job and finished the order even after 6 pm. All of them are very professional and polite. They are simply awesome! Will call them again if I will need plumbing service again in the future.
Mark W.
09/04/2020 12:00:00 SA
From the time I called and requested assistance with a water leak in my home until a professional arrived, it was less than an hour and a half. Rey was extremely professional and explained everything before he completed the work. I would definitely recommend this company if you are in need of plumbing work.
Earl P.
06/12/2023 12:00:00 SA
This is the second time Ben Tialino provided service for us and was punctual, attentive, and clear in explaining what would be done to facilitate the installation. He was quick to source some missing parts and returned to finish and clean up. He's very conscious about wearing booties to keep non-service areas clean and always has a pleasant manner about him. Highly recommend!
Pristine perfectly describes every aspect of their work, from their personal presentation, their trucks and equipment, their patience and courtesy when explaining all aspects of the problem and proposed solutions. Richard and his crew offer world class level of customer care and service. Second time Pristine Plumbing has helped us and we wholeheartedly recommend him. Thank you, Pristine Plumbing!!!!
Happy, super satisfied water flowing perfectly, customer
We had a lot of old pipes under our sink that were in desperate need of attention along with a faucet that was leaking and a disposal that needed to be replaced. Ruben Hernandez and Ryan Lee did a fantastic job! They were very professional and got the job done in a timely manner. We really appreciated that they went through everything with us and let us know what really needed attention. Helping us out with a military discount was also very helpful! Thank you guys so much for the hard work and we will definitely use you guys in the future!
Water heater broke on the evening of thanksgiving-eve.
Called them and Cameron came out right away and explained my options very clearly and professionally.
Him and Ray installed a new water heater in less about two hours and cleaned up everything as if nothing happened.
I cannot thank them enough for their work and professionalism. I am happy I found a reliable pluming crew I can go-to.
Happy thanksgiving, Cameron and Ray.
Robert C.
02/10/2022 12:00:00 SA
We had an upstairs toilet that was leaking and decided to replace it and reseat the other toilets. Cameron came out and did a great job taking care of it. He also water-blasted the accumulated build-up in the pipes and used a camera to check the integrity of the pipes all the way to the street. He was efficient and thorough. I will definitely ask him back for my other plumbing needs.
Ella A.
08/07/2021 12:00:00 SA
They are responsive and from what I remember do not charge a service fee but they are very pricey. I priced the same job out later with other plumbers and it was much less. They did an OK job but I wasn't happy about the cost. I have to say that the technicians are very nice people
Jim was at my home less than an hour after I called them for help.
He found and explained the problems and how he needed to fix them. He completed the job quickly and very well done. He was very kind and I appreciated that.
I will call them again when I need a great plumber.
We have had Dwain Bush come to our house several times after we purchased our home. He always shows up on time. He is extremely professional and explains the problems and how he solved them in a way that we a can easily understand. We have referred Dwain to many people and will continue to use and refer him any chance we get. We would highly recommend Pristine Plumbing and especially Dwain in the future.
I'm really impressed with Pristine Plumbing. I needed my tub faucet replaced, and Steve came out within two days of my calling and during the time I needed (4 to 6 p.m.). I was given a quote (and even got a new customer discount on it) within 30 minutes of his being there. Overall, Steve was quick and efficient, and the cost was reasonable. When I followed up about my experience, I spoke to Chuck, a manager. His customer service skills were outstanding. He definitely sold me on using Pristine Plumbing in the future.
Fernando was fantastic. Not only did he address the issues we were having but went above and beyond to address and answer any additional questions I had. Professional, knowledgable and trustworthy it doesn't get any better!
Called Pristine Plumbing for a serious leak in our condo. They sent Cameron, and OMG, Im so glad they did. Cameron came to our rescue! He was so great to work with!! He had to come to our place several times and he was always prompt and communicated his ETA etc. He is super knowledgeable and patient. Anything that confused my husband or I -he took the time to explain and go over in detail. Hands down, Im requesting Cameron when/if I ever need a plumber again!
Absolutely Top-Notch Professionals! Rob Parsons from Pristine Plumbing came to my home today to help me troubleshoot leaks. By far, the most professional, helpful, knowledgeable contractors I have ever dealt with. He was able to figure things out right away, even though we have had multiple other people unable to figure out or missed the same issues. In addition to being a wealth of knowledge, Rob/Pristine Plumbing was extremely helpful in making recommendations to avoid future issues. And, most importantly, we got honest, trustworthy and straightforward advice. I really feel that he was looking out for my best interests and making sure that we got the best service possible. Definitely the highest recommendation possible! Thank you so much for everything!
Pristine Plumbing = AMAZING!!!!!!!!!!!!!!!!!!
Yelp has done it again, soooooooo overly satisfied with the awesome service. Richard was great! I'm talking like I would trust him to watch our baby great!!!
**Note - we do not have a baby - don't call CPS.
Tried to DIY a shower/tub/valve trim kit and found a whole bunch of hidden problems in the wall. Frantically shot an email at 4am (Sunday) and got a call by 9:30am (Sunday) from Richard who came out a few hours later - AWESOME SINCE WE ONLY HAVE ONE BATHROOM.
Originally just asked him to assist with soldering and extending the tub supply line, but he went through and checked my previous work and fixed that too! Then he fixed the shower head and went through each part piece-by-piece to make sure everything worked and there were no leaks in the wall. On his way out while cleaning up, he heard the toilet running, so he took a look at that too and gave me some quick fix advice that I could do on my own!!!!
My wife and I wanted to invite he and his wife over for dinner, that's how nice and trustworthy he is. Invitation stands if you see this Richard! :)
THIS COMPANY TRULY EARNED A 5+ STAR RATING.
WOULD DEFINITELY RECOMMEND PRISTINE TO ANYONE FOR ANY PLUMBING ISSUES.
Stephan B.
04/05/2022 12:00:00 SA
500$ to replace a bathroom faucet that I provide? I don't think so...these prices are just ridiculous.
Had excellent service and communication with Pristine Plumbing Rep Johnny B. recently. I discovered a water leak in my front yard and called several plumbing companies. Luckily Pristine had same-day availability once they heard my situation. Johnny and I got along very well from the start. He explained the situation completely and understably without being condescending. The situation was thoroughly investigated, the city also got involved; the work was very well executed. And they did gorgeous work on my water pipes, valves and brick work. Very pleased with the results. Now having them do other maintenance as well. Would highly recommend this company and their personnel.
There was confusion about my appointment, but Richard sent someone right away and apologized for the error. My shower spout wasn't working when I would pull the pin and even then there would still be water spraying out of the spout. I was very pleased with the service. Dwain explained everything he was doing and was very professional. He kept everything clean by putting shoe covers and a tarp on the floor.
I will definitely call on them again in the future.
Amazing service and fair price for a complicated pipe rerouting project after a slab leak in our garage. Richard was able to detect the leak quickly and determine the best course of action, even staying late into the evening to make sure the job was done correctly. He even called a few days later to make sure everything was still good and we were satisfied! Very knowledgeable, extremely professional, personable, and on time. I would absolutely use Pristine Plumbing again and recommend them to anyone seeking a reliable and trustworthy plumber.
My house has a leak in the garage. Called Pristine plumbing and they came within an hour. The technician was really nice, professional and courteous. He gave us all the options and prices. He told us it is the slab leak and they have to do the detection test to find the leak and reroute the pipe if we choose to. I don't want to deal with tearing down the wall so I decided to do epoxy coating. He recommended ePipe. in the future, if I need any plumbing job, I would hire this company.
Had a big leak and Called Pristine Plumbing after calling another plumbing co. b/c the first co. couldn't come out until 2 days later. The female who answered the phone was so courteous, accommodating and helpful, & had Jim come out to my place that day...a couple of hours later! Jim was able to locate where the leak was coming from, and also noticed that my main shut off valves were outdated, corroded and one was even missing! Jim went over and beyond what was necessary, made recommendations but didn't pressure me into doing anything, was knowledgeable and genuinely seemed to enjoy what he does. I was so impressed with their efficient response and ability to help me out that day. I will definitely be using and recommending them for all my plumbing needs!
Elyse E.
02/10/2021 12:00:00 SA
They did a great job replumbing our aged shower. I really appreciated that they wore masks and booties during the pandemic.
Another flawless service call using Pristine! Parker and Brody were professional, friendly and communicative. They showed up on time, and made the process as smooth and painless as possible. Would absolutely use this company again and give Pristine Plumbing 5****!! Thanks again from a happy repeat customer!
Once again, Pristine Plumbing was first class! Ben was clean, efficient, and honest. Highly recommend their services.
Dwain from Pristine did a fantastic job descaling our tankless water heater and answering questions. Highly recommend.
Ziggy W.
01/09/2014 12:00:00 SA
Great service, very knowledgeable, and honest. The leak was causing internal water damage so it was urgent, and they arrived about 40 minutes after my phone call.
Newport Beach.
Calling a plumber can always be a bit scary because you never know what you're going to get. I had a leak recently between my 2nd and 3rd floors of my town home. I finally got around to calling to have it checked out today. I left a message and within an hour Richard returned my call and said he would try to make it by later this afternoon. He followed through and was able to come by and check out the problem. It turns out it was likely a one time leak according to Richard. If that wasn't enough he was trying to help me understand what could have caused it in the first place. After some investigating he said it was most likely due to the air conditioner being that I hadn't had it serviced since we moved in. I certainly appreciated the help and most of all felt like he wasn't just trying to make a buck. He told me no charge for the visit, referred me to an air conditioner servicer and just asked that I mention Pristine Plumbing referred me. I will definitely do that and will contact Richard (Pristine Plumbing) if I have any problems in the future.
Nar C.
07/06/2022 12:00:00 SA
Our Bosch dishwasher showed an error code of E 24 which meant there were drainage issue. I called Pristine plumbing and they were able to send someone out the same day. Our technician Ben T. was amazing. At first, after troubleshooting for a while, the error code still kept coming back. He would not give up and eventually found the culprit. He was extremely professional and I could not be more pleased with the services provided by Pristine. I usually don't leave reviews for businesses but felt the need to with this one. Plus the $50 off was a nice perk.
We've used Pristine before and as always, they provided honest and reliable service. We weren't sure whether to install a gas box behind our stove. Ilai came and assessed the situation and followed up promptly with an emailed quote. I like how we always get straightforward service from Pristine. Ilai was very helpful.
Cameron White was a great technician! He was very knowledgeable and fixed my issue in a timely manner!
Matt M.
01/08/2021 12:00:00 SA
such a great service. We we're searching like mad for a plumber to assist us with our sink problems so we decided to check out Yelp. We came across Pristine & saw all the nice reviews from happy people so we decided to give them a try. The plumber show up the following day after we made an appointment. He was wearing his protective gear to stay covid free & to provide our family a more trusted & friendly environment while he was working at our home. He repair it within 30 minutes & left our kitchen clean without a trace that he was ever here. Clean, professional & on time. Highly recommended. Thank you!
One phone call this morning and by evening my daughter's painfully slow shower drain was snaked and hydroflushed. Also, my master bath has a lovely new Kohler toilet that will not run all night waking me up! Alex was timely and extremely professional and clean. Explaining every step clearly and openly. All new parts were used in replacement, and included a very fair guarantee on everything. Very pleased with the entire transaction and highly recommend. Thank you!
Had a shower leak, called them out to fix it.
It was an incredibly simple problem. No soldering, no tearing out the wall.
They charged $800 for short service call and to screw in a new $20 part.
To top it off, they lost some parts to my shower.
It not leaking anymore, but for the price and the work performed this is a complete rip off.
Oleg C.
07/01/2023 12:00:00 SA
One of my water valves for irrigation outside the house snapped off and I had to shut water down to the entire house. I called Pristine and Eddie Nova arrived within 45 minutes. He inspected the entire perimeter and the area of damage to determine his best course of action. Provided me with up front estimate and got to work. He went the extra mile to ensure our new water valve was installed correctly with the best parts and was sturdy and not temporary. He even replaced a sprinkler valve which broke while he was working at no cost to us. He explained all his work and offered to send us an estimate for a larger valve replacement effort. All with a smile on his face and a great attitude. Thank you Eddie for coming out on short notice with great service.
Frank F.
09/01/2020 12:00:00 SA
Ilai from Pristine persisted and solved our chronic kitchen/garage drain problem! Years of root growth have caused repeated clogs and it took perseverance and a workable plan to find the clog and clean it! He was friendly, informative and gave us a fair price given the challenge of our root overgrowth problems!
Wolverine A.
03/03/2017 12:00:00 SA
Recently, I have noticed water in garage at first I didn't think much of it as it was raining everyday. I thought it was coming from my car. But when it stopped raining and the water was still there I knew something was wrong. I called Pristine Plumbing and they send Anthony M. right away to inspect the issue. Anthony notified me that I had a slab leak and that I would need a re pipe. Anthony spent couple of days re piping my house, because there were couple of obstacles that we came upon. He did an incredible job re piping the house, but what I liked the most about working with Anthony is that he explains everything that is happening and how to correct it. He is genuinely a wonderful and very talented person. I would not hire anyone else to do any plumbing work to my house but Anthony. I highly recommend Anthony and Pristine Plumbing. Thank you Anthony for all your hard work.
Teala T.
01/05/2023 12:00:00 SA
I called to get a garbage disposal installation. Cameron White came out promptly to give us a quote. We decided to get it done way over do for replacement. We scheduled an appointment with Cameron to come out and fix it. I feel he went above and beyond to fix it up. He explained everything very nicely and did a few tests on a few other appliances. He was very clean and wore booties in the house and did a perfect job for us. We are very happy with the professionalism Cameron provided. I definitely recommend him and the company and will hire him again in the future. He is definitely 5 star
J L.
01/12/2023 12:00:00 SA
Asked for a quote on a water softener system. They replied with asking what plumbing problem I had. I responded with possibly a mistake occurring and I did not need that type of service. Again they responded they could help with any plumbing. Seemed like an automated message.
Pauline C.
05/01/2018 12:00:00 SA
These guys are truly pros. We had a sudden pipe leak and needed a second opinion on emergency rerouting work done by another plumber that was done to bypass the leak. Rob came out and gave us a diagnosis of the work that was truly above and beyond what we expected. My husband was really impressed with the level of knowledge and straightforwardness of Rob. He has attention to detail and a passion for the craft that was lacking with the plumber who did the work. We will call Pristine next time we have a plumbing issue.
They event sent us a personally written thank you card. Touche!
Ron R.
05/07/2018 12:00:00 SA
I called Pristine Plumbing and a gentleman by the name Jim Foley arrived to address my plumbing problems. Jim was the most professional plumbing expert I ever had the pleasure of doing business with. He was knowledgeable, professional, polite, and easy to talk to. He explained my options in a way I could understand, and when I chose what I wanted to be done, he proceeded in an clean and prompt manner. He did high quality work with no problems whatsoever. I will use Pristine Plumbing for all of my future plumbing needs.
I can't say enough about Pristine Plumbing and Dwain. He has helped us out on three separate occasions. In addition to his fine plumbing work, he is very customer service focused and acts as a consultant. I always trust Dwain's recommendations and work.
Elias came out and provided me with a solution for my problem! He took care of the problem at a reasonable price. Thank you for coming out and for your time.
Jeff S.
07/02/2023 12:00:00 SA
This was one of the best plumbing experiences we ever had. We started to see brown water coming from the hot water. They came out quickly to diagnose and tried a couple options to do a cost effective fix. We ultimately had to do a replacement as our 75 gallon tank was compromised and opted for a new tankless system. Johnny and Zach worked on our schedule, extremely helpful and the outcome looks amazing. They were very knowledgeable and focused on ensuring the highest quality outcome. I would highly recommend Pristine Plumbing!
We would definitely call Pristine Plumbing back for any future plumbing issues. Ilai came on time and was courteous, professional and did a great job. We had a laundry to do list; he did everything on the list and then some. Ask for Ilai! Thank you, Pristine Plumbing.
Price is right and service is timely. Alex is good at what he does. Will call them again next time.
Scott W.
05/01/2018 12:00:00 SA
Excellent, prompt service. The work they did installing whole house filter/softener system looks very neatly tucked into the corner. The technician, Fernando, was very knowledgable and professional as well as his assistants and the receptionist that scheduled the service.
Sachiko F.
09/12/2023 12:00:00 SA
First time we used them they were honest and fair priced for a clogged toilet. The second time we were charged $4k to change the toilet and faucet. I don't know what the going rate is but it wasn't a piping issue...they changed the flange and faucet...and they said the repair wouldn't be under warranty if we purchased a toilet elsewhere. It didn't make sense. You were almost forced to buy the products they offered in order to get anything fixed...& the faucet is still leaking...
Afi G.
04/01/2017 12:00:00 SA
Awesome! Excellent! Professional!
Dwain, and Richard at Pristine Plumbing are so nice and so professional. I never fully trusted yelp reviews until I looked into writing one myself. This is legitimate all the way. Dwain, from Pristine Plumbing did a excellent job. I highly recommend this company and Dwain. He was so professional and explained step by step of the process of fixing the plumbing disaster that I had happen at my home. The owner of this company ( Richard) is very compassionate to his clients needs. He makes sure your are well taken care of through the whole process. I wouldn't hesitate for a second to use them again, if I had any plumbing needs.
Ritchie B.
07/05/2022 12:00:00 SA
Pristine Plumbing was super quick with responding to my garbage disposal issues. The guys were quick and efficient and they left the space clean! I will recommend them to anyone.
This wasn't the first plumber I called, but Richard was the first to answer the phone! I'd gotten so used to leaving messages I almost didn't know what to say.
Then he asked me when to show up, instead of telling me when he would eventually appear. I asked, how early can you be here in the morning? How's between 7:00 and 8:00am? Okay!
By 7:30am, he was at the door, putting on booties over his shoes to keep things clean. I showed him the main problem, then asked for a quote on a couple other jobs.
His rates were reasonable and he went to work.
Since I prefer to do things myself when I can, I watched. He didn't seem annoyed. In fact, he showed me what he was doing, explained as he went and answered questions. It was exactly like free plumbing lessons were included in the deal!
As always happens with plumbing jobs, he ran into a few unexpected problems. But unlike every other plumber I've dealt with, he didn't come to me and say, This is going to cost extra.
When he was finished and left things cleaner than when he started, his bill was exactly what he quoted.
Richard was friendly, conversant and just pleasant to have around.
After decades of home ownership, this is actually the first plumber I plan to call again.
I had three great experiences with Pristine - fortunately both non emergency situations: (1) reverse osmosis filter replacement (2) tankless heater annual flush (caught them on a special day) (3) and i had a leak on my main water valve - Jim was nice enough to walk me through how to fix this problem on the phone no charge ! You cant find a more honest and fair plumbing group than this.
Brian H.
09/12/2016 12:00:00 SA
Thank you to Richard and team at Pristine Plumbing. We have called Pristine Plumbing for our household plumbing needs for years. Most recently they installed a new comfort height toilet in our new home. I actually ordered two replacement toilets but when Pristine Plumbing arrived they informed me that the guest bath toilet did not need to be replaced as it was already a comfort height model - that's an honest plumber! They are always professional, reliable and so very clean when working in your home. I would recommend Pristine Plumbing to anyone in need of plumbing services.
Prestine Plumbing, Inc has been the most outstanding plumbing service we have ever received. Our Technician, Rey Torres and Susie, were kind, friendly, efficient, helpful and explained all issues thoroughly and gave us options/estimates before the work started. The service was cost effective, fast, courteous ad definitely solved major plumbing issues, many times. We will continue to use Prestine Plumbing.
Hao Y.
03/05/2019 12:00:00 SA
Ruben is the best plumber and I recommend people use the company it is worth the money and we don't worry in the future! Best choice and best quality!
Chris K.
07/01/2013 12:00:00 SA
I called Pristine Plumbing on a Sunday morning after waking up and finding out that my living room carpet was soaked with water and the walls were wet too. There was a major leak somewhere behind the walls! I was so impressed by Richard efficiency and professionalism. His friendly crew came in right away and took care of the situation. It turned out to be a huge job, but they made it very fast and painless for me. In fact, it was a slab leak and They had to re route the hot water line. On top of the great work accomplished in a very timely manner; the invoice for it was totally reasonably priced. I will definitely call him again for any plumbing job in the future and tell my friends about his competences. Thanks Pristine Plumbing!
We decided to replace our water heater as it was 16 years old. I shopped around and went with Pristine Plumbing. I'm glad I did. Alex took his time and explained the difference between tankless, tank and heat pump heaters. We went with tankless. The team of Alex, Layon and Ryan worked quickly and professionally to install the new tankless unit which demanded lots of detailed installation work. Alex explained everything as the work progressed. It works perfectly and looks great. The price was midrange but we were happy to have it done right with no issues. Alex even knew the rebate programs so we will get a combined $1600 back from SoCalGas and the Feds. Go with Alex at Pristine Plumbing and you won't be sorry.
I have used Pristine 3 times in last 3 years. I am one of those guys who will research the any vendor I am going to use. Since I had already did that research 3 years ago I did not have to repeat the process. My neighbor had a water leak in her apartment and that water leak had travelled to my apartment. The remediation process had started on my apartment and the water heater was removed to get to the back of the wall. When they took the water heater out I noticed it was at least 10 years old.
At this point on April 6th 2022 I called Pristine Plumbing Inc of Irvine, Orange County at 714-397-5954 and the help desk person who was very professional new who I was from my Phone number and greeted me by last name. I told her that I needed a new water heater tank and installed in the next few days. She also determined Tyler was last technician who had worked on my water softener. I was told Tyler will call me in few minutes.
Tyler texted me on my cell phone and introduced himself. I told him what I needed and at this point he asked me to send pics of the old tank and where it was going to be installed. I also told Tyler that this is NOT an emergency since the remediation company had installed a temporary water heater outside. I also informed him that I need a Bradford White water heater. On April 9th 2022 Tyler sent me a detailed two quotes, one with 6 years warranty and one with 9 years warranty to my email. I checked both the quotes and and it was reasonably priced and was give a 10% discount for a returning customer. I signed the 6 year warranty quote and sent it back to Pristine Plumbing. The company did so much trust and faith that they did NOT ask for any deposits or anything else just my signature. Tyler texted me back and said he can install the next tank on April 13th and would take 4 to 5 hours. I told Tyler that the remediation company had just finished doing to drywall and texturing and had to wait until April 14th 2022.
Tyler texted me back saying he has another job on April 14th and that he would be sending technicians Elias Gomez and Layon and they would be there between 8 and 9 on April 14th 2022. At 8 AM on April 14th 2022 I got a call from Elias that he was outside my apartment.. I told Elisa to disconnect the temporary water heater and take the old water heater out so they will have room to work.
I left Elias and Layon to do their job. It looked like Layon was being trained by Elias. His patience was obvious and he always asked his trainee Questions or talked through exactly what he was doing and why. Thank you for training a new generation. I believe they told me it's a four year training commitment. Can only respect both Elias and Pristine Plumbing for have a training program!! There were some challenges that Elisa and Layon had to come over since water heater was lot lower then the where the water inlet was. Elias explained to me what the problem was but not to worry he had a solution.
I went back after 4 hours and Elias and Layon were just winding down the job. I went and turned on all the faucets to make sure there was hot water coming before I could let them go. The place was left cleaner then before they got there. Elias asked me to signed work order on his Iphone and within few minutes I got an email with the detailed invoice and multiple pictures of the new water heater with all shining new copper piping and pressure tank. Great Job Tyler, Elias and Layon..Tyler my lead technician, was equally terrific with his kind demeanor, professional expertise, and forthright honesty. I give Tyler , Elias and Layon A+++ grading.
As in most cases, doing a great job and having great customer service gets rewarded with more business. I was impressed AGAIN with Tyler and his technicians professionalism, hard work, respect for my property, and overall great demeanor and customer-oriented approach. I would be using Pristine Plumbing for all my future plumbing needs.
Paul C.
07/01/2019 12:00:00 SA
Fernando of Pristine plumbing came to our house shortly after I phoned them about our master bath shower problem. He did a great job addressing and fixing the problem and cleaned up afterward I would recommend Pristine plumbing anytime you have a problem
Vijay B.
04/11/2015 12:00:00 SA
These guys are great. Pristine plumbing did a great service for us. Awesome guys. The owner Richard is a great man. When the initial service for replacing our master bedroom toilet was not done properly, the owner himself came and did the second service free of charge. They are real professionals and well reputed. You can definitely trust Pristine to do a great job for your plumbing needs. I definitely recommend these guys.
I found them through Yelp a couple of years ago when there was an issue with a water heater at a rental house. I was happy with their service then and when there was a water issue at the same place, I called Pristine Plumbing. Richard, the technician, came out quickly and figured out there was a slab leak. Honestly, they are so good and trustworthy, I didn't even have to go to the property to manage the issue. They were able to fix it same day by rerouting the pipes. Initially they said it would be a half day job but they ran into problems with the homebuilders pipes. They went above and beyond to get the job done that evening so that my renters would have hot water.
They same week, I wanted them to take a look at my residential home. Richard came out and tried to problem solve with me why my water had a bad plasticky smell. He also looked around and realized my water heater was 15 years old. I knew it had to be replaced but I was avoiding the inevitable bill but I'm glad I got it replace instead of having a potential risk lurking in my garage. Richard brought along Will so that both of them would be able to get the job done faster. Again, same day service and did the job by building code standards.
This company is honest, reliable, and they have the best people working for them. Every time I call, I receive the same kind service on the phone. I have recommended them to numerous individuals. They are my go-to company when it comes to any water issues. They have great reviews on Yelp for a reason!!
Had Tracy come out to fix a leaky shower head. He did not have the correct cartridge in his truck so waited an hour for someone else to bring over. In the meantime he tried to take have the faucet handle but could not. He heated it up and discolored the chrome and still was unable to removed. Tracy then mixed up old and new parts on cartridge, hiked up original price and left me with a faucet with the cold and hot water backwards. Very pricey for damage to shower fixture, new parts I paid for not left with me and hot and cold water is backwards
Chris B.
07/12/2023 12:00:00 SA
RB and Dwain arrived at my property promptly and were incredibly knowledgeable and professional. I appreciated their easy-going approach to delivering some much needed information and maintenance advice. 2 thumbs up, gents!
We were thinking of installing tankless heater and water purification system in our house and contacted Pristine plumbing. Cameron White from Pristine plumbing showed up and he was very helpful in explaining all the available systems and guided us in selecting the right system for our house. He was very professional and also friendly. Their quality of work is very good and we highly recommend Pristine plumbing! They are professional!
Ok, so I had an issue with my garbage disposal not working. I called Pristine Plumbing and spoke to Richard. Upon hearing my description of what was going on, he told me exactly how to fix the problem, because it was a pretty simple one apparently, and he wanted to save me money. He told me if I had any problems, to call back and he would walk me through it step by step. This is someone who truly looks out for people and is HONEST. Thank you Richard, for having such integrity. I cannot tell you how much I appreciate it!!
Rey Torres is very professional and passionate about his job. He was very through and knowledgeable of his work. Highly recommend him.
Needed to turn the heater on the gas water heater. Jim was very very helpful and extremely knowledgeable and helped me understand everything and he fixed it!
BeachBumBob B.
10/05/2021 12:00:00 SA
We knew we were in trouble when the garbage disposal got clogged up after tossing salad veggie trimmings into the kitchen sink and what ever we did to fix the problem just made it worse. We wanted a local plumbing company (Irvine, CA) where we live, figuring they would be 1. Be the fastest (with in a couple of hours and same day!) compare to other companies that say same day service but can only do next day which is not what you want when you have a backed up clogged kitchen sink with yuke and water in it!
Cory (The Plumber) arrived at time stated by their dispatch (I think he was even sooner that ! Even Better!) Saw the Problem, had all the right tools to clean out drain (gave advise in order for it not to happen again) and Fixed It ! Kitchen Sink beautiful and draining again.
As for Cory, He Was GREAT ! Professional in Appearance, and manners as well as being extremely work space clean , from shoe protectors, to clean drop cloths for the outside main drain hole (rooto rooter machine ) as well as doing the same for entire work space in and around and under the our kitchen sink. (Happy Wife!)
He got the job done very quickly ! Will We Use Again? Yes !!
Thank You Pristine Plumbing (They are in Irvine, CA)
Mr Bob and Mindy McDonnell
Peter S.
01/04/2022 12:00:00 SA
Eddie and Johnathan were amazing and helped us resolve our shower/plumbing emergency. Very efficient, knowledgeable and personable!
Chris was phenomenal! He was extremely helpful, knowledgeable and explained everything we needed very thoroughly. He will be our go-to plumbing guy from here on out. Couldn't recommend Chris and Pristine Plumbing itself enough!
Highly recommend Pristine Plumbing, especially their technician, Anthony M.
Pristine has an excellent system of communicating with their clients and their pricing seemed more than fair.
Anthony, the technician who visited, was punctual, kind, professional and made every effort to understand the problem (we had a unique issue with a pre-fab shower pan that was installed poorly by another plumber) and communicate the plan of action and the subsequent pricing associated with it. I was very happy with the timeliness and quality of the work.
Will definitely call them again for future needs.
We recently moved in to a 40 year old home and immediately noticed some glaring issues with our garbage disposal and water heater. Cameron White came in and simply did not leave until everything was fixed! He stayed till almost 1 AM ensuring that our family could sleep safe in our home, removing a previously-leaked water heater from 1987 and installing a brand new one for us, for a great price too! He was also extremely friendly and took the time to help me truly understand what the issue is, never leaving me in the dark. I can definitely say I learned a lot of things.
It is safe to say I am recommending Pristine Plumbing to anyone I know who needs plumbing. Thank you!
Anthony did a very professional job in responding to our report of a leaking valve behind our master bathroom toilet. He was very polite and friendly and explained clearly our options. I trusted his judgment and appreciated his willingness to lend additional advice about reliable toilet brands. I would definitely recommend him to others.
Anthony did a great job installing a new toilet, fixing a previously existing flange installation on the sewer to elbow connection, and installing a faucet. I highly recommend him to anyone looking for a plumber, he is professional and gets the job done right the first time.
Jeri W.
01/03/2018 12:00:00 SA
Love, love Pristine Plumbing! They have been my go-to plumbing company for years and have always given honest, expert service. Today was no exception. Steve D. arrived on time and fixed the leak quickly. He was cordial, experienced, and made me feel comfortable while he was doing the job. I would recommend Pristine Plumbing to anyone looking for reliable and expert plumbing needs.
S B.
01/04/2012 12:00:00 SA
Our kitchen faucet malfunctioned recently, leaking water all over the kitchen. Richard and Dwayne arrived within the hour, and diagnosed and fixed the problem in minutes. While they were there, we also asked them to look at a bathroom faucet that had been difficult to turn on. Richard quickly repaired that problem, too.
Pristine Plumbing is still the company that we rely on for competent, friendly, and reasonably-priced plumbing service. We will continue to recommend this company without hesitation.
Ahhh. The joy of finally finding a Plummer you can trust. Auxariera (Xavier) was amazing. He was patient with our many questions and concerns. Best experience we have had. Premium service at a great price. Will be using Pristine for all our plumbing needs from here on out. Thank you!
I had a tub leak dripping down through the ceiling of my garage. Ruben from Pristine quickly responded. Did a great job of explaining the issues and keeping me updated on the repair process. Also grateful that he always showed up on time at the scheduled time. Ruben was super professional during the whole ordeal. No more leaky tub!
Alex was here and helped installed a particularly tricky RO system. He has also come to discover that the water valve leading to the house can not be fully closed and he was able to get that fixed also. He was professional throughout and outlined the price in a very tranparent manner. I appreciate Alex for coming out and looking forward to a great RO system and not having to worry about a broken valve.
BEWARE ! I was told free to tell me my plumbing problem the guy then told me it would cost $300 just to figure it out.I threw him out his supervisor came and apologized .He told me to fix the leak it would be $600 .I did not trust them and was right . I got it fixed by PROFESSIONAL Plumbing for $375 with a one year warranty.They are not to be trusted.
Pristine Plumbing is without a doubt the best plumbing company I have ever used.
I contacted Pristine Plumbing on behalf of the office I currently manage. Anthony assisted us in restructuring our water filter under the sink and fixing an overflowing toilet after I had previously contacted the building's landlord who essentially told me it was not their problem since the previous tenants had assembled the water filter.
Anthony is amazing! He cleaned up the mess of pipes under the sink and relocated the water filter so that it is more accessible (it was previously jammed behind the garbage disposal and water heater, making it very difficult to access/see). Then he rebuilt some of the structure to our toilet that was allowing water to overflow onto the floor. All of this was done in just a few hours and he was very courteous throughout the entire process. Anthony was also able to explain everything in a way I could understand and provide his recommendations since I am not a handyman at all. If we ever have any plumbing needs in the future, I definitely know who I will contact.
SF D.
02/03/2022 12:00:00 SA
We had a broken controller in the shower and could not stop the water from flowing out the faucet. It was an emergency for sure. We had to turn off the main water supply to the house.
We called Pristine Plumbing (who we used in the past) and they came within 2 hours of our phone call and fixed with issue promptly. They also had the correct parts to be replaced.
This was a huge relief to us.
I especially want to call out Allan and Richard who were very very helpful in addressing a concern I had. Thank you very much.
If I could give them ZERO stars. I would!!!!
Be careful when working with this company. Make sure you got the correct price. They love to change the prices on you and tell you at the end.
Had them come out to my house due to dishwasher leak. They lie to me ( bc I'm a women)/ Told me I had to pay 2,000 to fix the a dishwash leak! Never told what the 2,000 covered. Told me I wouldn't understand that I wanted it fix to pay the money.You can never get a straight answer with them. You always have to leave a message on their answering service and hope you get a call back. To make a long story short. Called another company which did the same job for only 500!!!! Pristine plumbing wanted 10x the amount for the same job. Very unprofessional! BE CAREFUL!!!!!
NicoleYvette C.
09/08/2023 12:00:00 SA
Jim was on-time, friendly, explained everything, and finished the job within an hour!
Very fast response. And free estimate. The guy is very respectful too. Didn't end up using the service as I thought the estimate was a little too high.
Jevon P.
05/01/2023 12:00:00 SA
Elias came out and did water testing and recommended what I should do for filtering. Good guys it seems.
Jo Jo H.
02/12/2013 12:00:00 SA
Thanks God I found Pristine on yelp ~ they are AWESOME! I had a toilet leakage at the base. My appointment was between 10:30 to 11:00. Richard the owner called around 10:00 to confirm if they could come ON TIME at 10:30 ~ impressive.
Dwain the technician was extremely professionally that he first explained the problems thoroughly and went step by step patiently as I watched the whole process of replacing the shut-off valve and toilet wax ring. I could say Dwain is a perfectionist and an artist based on the way he impeccably sculpted the rings (he doubled up the wax rings for dual protection for free!) and the flange ~ the result was beautiful. The toilet was bolted at the center (he measured twice even with the bolt holes already in place) with the new valve and the premise is clean since he cleaned up throughout the process. Knowing the dual wax protection's there, my toilet is good for at least another 15 years!
If you want a job done right once and for all ~ Pristine is definitely the smart choice. The price is affordable ~ not the lowest in the market, but they provide quality. I feel my money was well spent. Thank you yelp! Thank you Dwain at Pristine!
Scooby's Mom K.
11/04/2014 12:00:00 SA
Richard was so kind as to come out last minute to make some adjustments to my new Toto toilets and had everything fixed in under 15 minutes! I have found my new plumber. Thank you, Richard!!
Awesome service - clean and on time! This company always does a great job. Their pricing is reasonable and their staff is excellent. I highly recommend them.
Had them come out twice, both times the technician was Jim. A very affable and knowledgeable guy. This last visit, he came with a partner (Fernando, who was also friendly) who did the main work, while Jim cleaned out a slow sink drain in the other bathroom free of charge, without me even asking. Work was done quickly and properly. They are also big on cleanliness. They wear booties and clean up after themselves.
As for price, plumbing is never cheap, and I'd imagine you could find someone cheaper if you looked around (I was charged $350 to remove a toilet and run a fiber optic camera down 20+ feet to clear a main line blockage). But a good plumber is golden, and I've had my share of dreadful ones (see my review of Dove), so I'll definitely use them again whenever something isn't covered by my home warranty.
Sage F.
05/05/2022 12:00:00 SA
By far the most professional, courteous and knowledgeable plumbing company in Irvine. They are focused on customer service and providing value to the client. They came to my office on short notice and installed a copper line to my equipment. The work was spotless! The crew was extremely friendly and attentive to my needs. They use quality parts, certified and trained professionals and they do the job right the first time. The quote was several hundred dollars lower than the competition and completed ahead of schedule. I highly recommend Pristine Plumbing as they truly value their customers and take pride in their work!
Katherine J.
08/01/2022 12:00:00 SA
WOW! What a quick and professional response! Fernando determined what we needed and gave us an estimate. We thought the price was competitive and fair so we immediately agreed to all the work proposed. He was efficient, clean and a pleasure to have in our house. He explained every detail and showed us the damaged parts as he worked. I highly recommend Fernando and the whole team at Pristine Plumbing!
We had a leak from our upstairs restroom a few months ago and had Fernando come out to inspect. He was professional, informative, thorough and ready to help. He was able to pin-point the issue and explained in details the approach needed to correct and resolve the problem. I really appreciate his team's promptness and efforts in getting our leak and repairs squared away in such a timely manner. He even went the extra mile to shed some light on general plumbing, issues that may occur (especially with older homes) and several preventative measures. Overall, I am thoroughly pleased with Fernando and his team's service and professionalism, making a horrible situation more manageable and definitely less stressful.
Benny C.
07/04/2020 12:00:00 SA
Technician Steve is highly dishonest & intentionally deceptive in his dealing with us. We were verbally quoted $225 to reset our toilet and at time of invoice it magically went up to $310. He proceeded to correct and accuse me of mishearing him.
Furthermore, he wanted added another $371 to replace the toilet floater hardware which was also not previously agreed on.
I'd expected a bit more professionalism and honesty than the slimey shady tactics that I've experienced. I would recommend all to steer clear of them.
Ian C.
08/06/2022 12:00:00 SA
Alex was truly amazing to work with. We had multiple plumbing issues and he resolved them all. He went above and beyond to make sure we were satisfied. The quality of his work is A+ and feel like we have a new house. He was very patient with our requests and made sure we were satisfied. A great ambassador for Pristine Plumbing and highly recommended
I am extremely impressed with Pristine Plumbing. Richard came to my house on a Sunday within 2 hours of calling to assist with a main water shut-off valve. Richard is one of the most professional and nice gentalman I've met. I will definitely use their service again!
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