Description
Polis Plumbing Inc is a full-service residential and commercial plumbing company. We provide water heater installation | water heater replacement | water heater repair | water heater troubleshooting | water heater maintenance | tankless water heater installation | tankless water heater repair | tankless water heater maintenance | tankless water heater service. Installation of water softener | reverse osmosis | water filtration system | garbage disposal | toilet | kitchen faucet | bathroom faucet | kitchen sink | bathroom sink | shower| bathtub | pressure reducing valve| replacement of thermo-couple | re-pipe | gas line | and water main line installation and repair. We are Rinnai, Navien, Noritz, Bosch, A.O. Smith, Rheem, State, Whirpool, American, Ruud, American Standard trained and certified with a lot of experience in the field. We are committed to providing quality plumbing services at an affordable price to our neighbors in Blackhawk, Danville, San Ramon, Pleasanton, Dublin, Alamo, Orinda, Lafayette, Moraga, Walnut Creek, Concord, Pleasant Hill, Livermore, Fremont, Castro Valley. We partner with our customers to deliver results that fit their individual needs and expectations, from critical solutions to ongoing maintenance services.
HISTORY
Established in 2019.
Polis Plumbing is a family owned company with more than 10 years combined experience in the plumbing and construction. Our technicians are fully trained and keep up to date on the latest plumbing technologies and knowledge. They have years of valuable experience providing you with the highest level of quality in every job. You can expect straightforward, upfront pricing and written estimate before work. We offer the most value for the best market price. The company is small enough to provide a personal and customized service, yet large enough to complete all jobs quickly, accurately and efficiently. Our core values are the foundation by which Polis Plumbing was built, to treat the Customers as part of our family, build and maintain trusted relationship, make and keep our commitments,to speak with honesty and act with Integrity.
ABOUT BUSINESS OWNER
More than 10 years of experience in Residential, Commercial Plumbing and Construction fields.
Act with fairness and integrity and always do what I promised. I hold myself and my team accountable for our actions and to the high ethical standards.
SERVICES
Plumbing inspection, Plumbing repair, Water heater repair, Water purification system cleaning and…, Water purification system repair, Plumbing installation or replacement, Water heater installation, Salt delivery, Water purification system installation, ,
Reviews
Emil and his team were very professional, I was given a courtesy call 30min before arrival, the quality of work was excellent. Thank you!
Emil did a great job again. I called him because I didn't have hot water in my kitchen faucet.
Truly thought it was my tankless water heater acting up, but Emil found lots of sediment in the faucet filter, diminishing the water flow,
thus no hot water.
He's quick about diagnosing the problem.
Once I made the phone call to him, he was there the next day. He's always reliable!
Christin J.
10/03/2019 12:00:00 SA
Emil was prompt to respond to my request for a quote and he stopped by the same day, even though I made the request late in the evening. He was quick to identify the issue and provided an accurate estimate. On the day of the job, he was right on time and finished it with in the time frame he provided. I will recommend Emil.
I needed a water softener installed and got a fair number of quotes, a lot of other plumbers gave a lot of excuses to overcharge, proposed complicated piping for waste water and even complained about my choice of product (Tier1 Water Softener - cheaper Amazon product). But Emil was great, he was honest and explained all softeners are similar and even though my model was different he said he'd figure it out. He was straight to the point on the quote and gave me a solution for less than anyone else. Took him less than 4 hours and have had it running a month now with no issues, highly recommended.
Emil suggested I write a review after I told him how much I loved his work, so here I am.
I have had nothing but positive experiences with Emil. He charges a (sometimes better than) fair rate for the best quality of work, and guarantees it. Emil has on two occasions fixed leaky pipes, and installed a water faucet in our sink. He also now does work for my mom, brother and sister. Each experience with him has been exceptionally positive.
Could not recommend Emil and Polis Plumbing more.
Lady L.
12/04/2019 12:00:00 SA
This is long but please read all the way through.
I've been meaning to write this review ever since Emil repaired a big mess when my MOEN shower handle broke. While showering, the lever handle suddenly became loose. I was able to turn the lever but nothing would happen and the water remained on. After turning off the main water valve to the house, I discovered the metal stem within the valve cartridge has actually broken off. Without the stem, the MOEN cartridge puller is useless as it has to bite onto the stem to remove and replace the cartridge. Apparently after doing hours of internet searching, I found out that this is not an uncommon occurrence with MOEN cartridges. Do it yourself methods included using a TAP to create a pull, or drilling out the cartridge very carefully so as not to damage the pipe which would later cause leaks. Nothing I would attempt on my own so I call the plumber.
The first plumber, who is on my home warranty, looked at the cartridge and tried to use pliers to pull it out by the remaining stem. This lasts maybe 5 to 10 minutes. He then tells me that he needs to create a hole in my bedroom wall to access the pipe from behind in order to replace the entire pipe and valve due to the stuck cartridge. Of course, my home warranty covers nothing of this. So I see money flying out the window with a new cartridge, new pipe and valve, hole in wall, repair of hole in wall and re-plastering.
I then call or contact 6 OTHER PLUMBERS and all of them say the same thing with needing to access it from the back wall. One says he may be able to remove the cartridge for $350 but may need to also open up the wall but won't know till he starts. He then tells me a need to agree for him to do it now or the price will go up. I have not seen anyone leave my house so fast after I told him I needed to think about it.
THEN I finally get an email from Emil. Yes I do have experience with any cartridge. I can take care of that. I was shocked enough (after all I already had 6 other plumbers telling me I needed to have a hole cut in the wall) that I sent a follow up email to EMIL explaining the problem in more detail just to confirm that he meant what he said. His reply: I saw the pictures you sent me. Every week I replace at least 4 of these cartridges and I have extensive experience and knowledge. I will remove the old one without cutting the wall (hopefully you didn't hurt the valve if you tried on your own).The entire process takes at least 1.5-2 hours and insists specific skills and prior knowledge. Hallelujah! I loved the confidence. AND HE DID EXACTLY WHAT HE SAID!! I have a working shower again with a new cartridge and NO HOLE IN MY WALL TO REPAIR!!!
Emil answered my email same day. He also came on time as scheduled and called ahead of time to let me know he was coming. This was a difficult project and yet he was confident in his repair. I am sure he is just as skilled with other plumbing problems but for all of you with the broken stem MOEN cartridge problem, don't waste your time calling anyone else. This is customer service at its best. My wallet and I are so glad we found him.
Emil installed whole house water softener and RO system at my place. He is extremely professional & very helpful. I didnt want to spend 4k - 5k$ installing expensive Water Softeners(Kinetico, Culligan etc) but had a bit of difficulty understanding all the pros/cons of different systems available on the market. Emil was very responsive & responded to thousands of my queries at any time of the day. Finally I ended up buying a Fleck 5600sxt with carbon upflow system. Emil installed the entire system (2 tank Water Softener + RO system) with top notch quality. If it was possible I would have given Emil 5+ stars.
Emil did an outstanding job installing a gas line for my bbq. He responded quickly on yelp and came to my house to give me a quote shortly after. His price was fair and he fit me into his schedule in just a few days. Emil was very nice and I would definitely recommend him and use him again for other plumbing needs.
Called Polis due to a burst water heater. They responded right away and was able to schedule quickly. Repaced the broken heater with a new unit in about 2 hours. Cleaned-up the area and tested. Price was very reasonable. I would use them again. In fact a month later, I needed to replace a leaking shower valve. They came on time, got the valves replaced and everything worked perfect. Price was very reasonable and quality of work was top notch. They are my go-to plumber.
Our toilet was plugging constantly no matter what we tried. I requested a quote and Emil got back to me within minutes! He was at our home the next day, snaked our toilet, and recommended that we purchase a new toilet before he removed our old toilet to clean the drain.
A few days later, he was able to come back out, put in the new toilet, and even took my old toilet away for free. Awesome customer service, quick response times, and great service.
Garik A.
07/08/2020 12:00:00 SA
I chose Polis Plumbing to replace our water pressure pump and tank. I am giving them 5 stars judging on the following criteria:
Communication: I contacted 4 local business for an estimate. Polis was the quickest to get back to me. Their response time both before and after I selected them for the job was very prompt.
Price: pricing from all the estimates I got was around the same range, with Polis being slightly on the lower end. Their price for this specific project was fair.
Quality of work: this wasn't the first time i replaced the water pressure tank and pump and the quality of work with Polis was much better then the previous company. They finished the job quickly, professionally, and to my satisfaction.
Customer service: I value customer service above all else. There are lots of companies that can do the same job for the same price, so in my opinion, what truly sets them apart is customer service. I want to know that if something goes wrong, I can rely on my plumber to stand behind their work. I texted Emil 2 days after installation because I was worried that the pump might be getting a little too hot. He called me back within minutes and came by my house immediately to check the pump and reassure me that it was working normally. They offer 1 year warranty on their work.
I will update this review if necessary, but as it stands I would recommend Polis without hesitation and would consider them again for future projects.
Cristina P.
03/03/2020 12:00:00 SA
They did an amazing job with my toilet replacement and faucet replacement. Really easy to work with and honest pricing. I would use their services going forward.
Nitesh M.
08/02/2022 12:00:00 SA
Great service from Radoslav. He was able to clearly explain to me what the issue was. They were very prompt to respond and their text updates really helped. Thanks for your service!
Emil is fabulous! Very responsive, very honest, and an excellent Plumber! It is often so difficult to find someone you can trust but with Polis Plumbing and Emil you are in great hands! I have had Emil do repairs at least three times now and every time it has been a pleasant experience. Emil follows through- he is fair and punctual and responsive.
I will definitely always reach out to Polis Plumbing and Emil when I have the need. Highly Recommend!!
Daniel G.
12/07/2019 12:00:00 SA
Emil was great to work with. Not only did he want the business but he provided great communication to let me know he was going to be on time. When he came to my home to address the items we discussed, he knew exactly what was wrong and showed me what was needed to complete the job. I couldn't be happier because not only was everything done properly but also done by a professional. Thank you Emil and Polis Plumbing!!
2010 water heater with a 15 year warranty. Called the original company that installed it and he kept trying to sell me a new one. Told him I already had the part and could he just replace it. He said he could give a quote on a tankless water hearer.
Called Emil and explained the situation. He scheduled me in and gave me a 2 hour window. A little before the appointment window Emil called and gave me a heads up where he was and when he would show up.
I showed him the problem, the part and he got to it. Done in a half-hour. Didn't try to sell me anything. Just did the job. In fact, he followed up a week later checking in to make sure everything was good.
I'm not going to mess around next time, whether it's a repair or replacement and call Emil at Polis Plumbing.
It was pleasure working with Polis Plumbing. I would highly recommend them. I had a kitchen drain unclogged and RO filter installation done by them. Rado (technician) was very professional and knowledgeable.
When deciding to install a new water heater, I received bids from 3 different local plumbers.
Polis Plumbing came in with the best price for the entire job that included 50 gallon water heater, drip pan, new water supply lines, ball valve, gas sediment trap, gas valve, flex gas line, and an expansion tank.
Emil from Polis Plumbing communicated with me clearly from the start, gave us a few options, and better yet, he explained everything in detail which was very important to us. He was honest, knowledgeable, efficient, and did a great and clean job. I will keep using their services both personally and professionally definitely and I highly recommend this company.
Doug G.
06/01/2020 12:00:00 SA
I needed to replace my nearly 30 year old hot water tank heater and decided to replace it with a Rinnai tankless water heater. I looked up authorized contractors on the Rinnai website and found Polis Plumbing among a few other local contractors. After reading the reviews on Yelp, I reached out to a few for estimates and Emil provided the best quote. He was also very honest in sharing with me his experience with the particular product I wanted installed. He had immediate availability and was very responsive via text and email. He arrived on time, let me know how long it would take to complete the job, and finished on time. The results are exactly what I had asked for and everything looks very clean and professionally done. Thank you Emil for your wonderful service and professionalism.
Dave K.
12/05/2019 12:00:00 SA
Emil responded first to my request for a quote. He showed up on time and did a perfect job.
Nick L.
02/10/2020 12:00:00 SA
Emil was awesome. We had a couple leaks on an external pipe for our irrigation/spigot and he showed up at the soonest possible time. Took him all but 10 minutes to identify the issue, make a recommendation, and give an estimate. His pricing was reasonable and he said he could fix it that day, so I said yes. He was done with the repair within the hour and was on his way.
Quick response time, good customer service, honest communication, reasonable pricing, and a quality installation. I would recommend.
Ailiu302 ..
12/06/2019 12:00:00 SA
Emil responded the first to my issue. He came earlier as I requested. He quickly cleaned the clogged sewer line. Professional, polite, and answered all our questions. Reasonable price. Highly recommended.
M W.
01/07/2021 12:00:00 SA
Very responsive. Came to my house a few times for debugging and testing. Willing to do extra work for customer. Highly recommended.
Used them to install a Navien tankless water heater. Came on time and professionally got the work done well. Consult with us on where to drill holes. Also great in handling the inspection after. Price is very reasonable. Highly recommend!
Great service from Emil. I found Polis plumbing from online search to fix one of my bathroom leaking faucet. Emil quoted reasonable price for the work; Later during fixup he noticed the cartridge was stuck, and would take much more additional work of drilling/burning out the inside pipe to remove cartridge. The job was well done. I highly recommend Polis plumbing
I had purchased a new kitchen faucet from Costco and I contacted Emil in Polis to come and change it for me. He quickly gave me an appointment, he showed up on time and replaced it in less than an hour. His price was reasonable and did a great job. I will call him again for sure if I have any plumbing needs.
Plumbing issues in the house always stress me out, and it's not that easy to find a good company these days. But I'm so glad I went with Polis Plumbing Inc!
They were very responsive and were able to come out the next day. Our technician Rado was so helpful, patient and detail oriented. He fixed the leak and replaced the faucet, he made sure everything was running smoothly before he left.
We recommend this company!
Excellent service from Emil, he has done few jobs for us. On one occasion we were having problems with hot water and we got several plumbers who quoted us $3k+ for tank-less water heater replacement. Emil was the only one who recommended checking all the faucets in the house.
Rightly enough there were two faulty shower knobs that were mixing the hot and cold water, the replacement cost us few hundred dollars instead of incorrectly replacing the water heater. Emil is our first choice for all plumbing needs and wish if we can give more than five stars here!!
I had an emergency with my tankless water heater just prior to having international guests arrive at my home. Emil was able to squeeze me in and helped me with a temporary fix that got me through the visit. Shortly after, Emil obtained the part that I needed to fix my water heater, and it's now working wonderfully. I appreciated the quick appointment, knowledgeable work, and honest interactions. I would use Polis Plumbing in the future, and I recommend them to you.
Polis team responded to my water heater leak problem in a timely and professional manner.
James J.
04/05/2020 12:00:00 SA
I needed someone to replace my leaking RO water filter system under my kitchen sink. Emil answered the phone right away, gave me a recommendation to purchase, then was able to come over and install it the day after it was delivered. Very efficient, professional, and cordial. Everything you want from a plumber! He was even able to replace my upstairs shower diverter afterward. So, I got two jobs done at a reasonable price that were beyond my DIY comfort level. Polis Plumbing put me in a happy place!
Katey P.
09/11/2021 12:00:00 SA
Emil is incredible. We have worked with him several times over the past few years. He has installed a utility sink, replaced a toilet, fixed several leaking pipes and more.
I would recommend Emil to everyone. He is the greatest plumber in the Bay Area, possibly the greatest in all of California and maybe the world. Emil will continue to be our goto plumber from now until the end of time.
Messaged Polis Plumbing after business hours and got a call back from Emil within 5 minutes! He was very patient and professional with his service. Solved my tankless water heater problem super quick! Would definitely use this company's service again in the future. I highly recommend this company and his service to anyone!
Service went smoothly & some Companies charge more on weekends (they didn't.)
I found Polis Plumbing to be quick, professional & on point with price. They were a pleasure to work with & they solved my problems quickly
Emil came and installed my fleck water softener. It was not an easy job due to the unique sizing of my water pressure regulator and my drain being on the other side of the garage. Other plumbers wanted to knock a hole in my wall to connect to smaller sized pipes inside the drywall instead of the exposed larger pipe. However Emil was more knowledgeable than other plumbers and immediately knew how to handle the sizing of my pipes without having to put a hole in my wall. He also managed to connect the softener to the drain on the other side of the garage by having the pipes hug the wall and ceiling so the pipes wouldn't be noticeable at all. His pricing was very competitive, and his work was amazing. In addition, he was easy to contact, on time, and accommodating to my requests. I highly recommend Emil and will be using him for all my future plumbing needs.
Kristi LaRock L.
9/17/2020
Emil Yurukov
Highly recommend. Honest and quick!
He came out the same day and diagnosed an easy fix and didn't even charge us. He also wore a mask. He was very kind, professional and I found him to be very trustworthy too!!
I recently moved and I needed to have my gas dryer hooked up. There was a gas line but it was capped off. I contacted Mr. Polis with Polis Plumbing and he was able to fit me in on the same day of my call and I was hooked up within 45 minutes. I would definitely contact Polis Plumbing if I need plumbing services in the future.
Shower cartridge needed replaced as it was leaking. Emil was in and out in 30 min and that includes going to ACE to pick up the right part Itself, AND drilling through the current handle release as the screw was strayed.
Fair pricing, but the quality and follow up was very impressive!
Erica C.
11/03/2021 12:00:00 SA
So responsive and professional! Emil was able to schedule a repair and replacement for a leaking water valve and pipe within a day and made the whole unit look better than before. Will definitely call them for all fixes from now on!
Mark A.
05/03/2020 12:00:00 SA
Our existing RO (Reverse Osmosis) system of 7 years finally gave up. I was a bit of a panick because of the current situation we are all living in today (Covid-19). After having an RO for years, I couldn't imagine constantly buying water for the family. Anyway, I went online and purchased a APEC RO. I found Polis Plumbing on NextDoor. I heard good words about their service. I contacted Polis Plumbing service and spoke with Emil. Immediately I know I wanted to use his service. It's the vibe I felt that I know I will be in good hands. When I received my RO, I immediately called him and we scheduled an install for the following morning. He came right on schedule. He worked with a mask, observed social distancing and he did an excellent job removing the old RO and installing the new RO. I can say I'm truly happy with his service. Emil is the man!!!
1. He's responsive on the phones
2. He's punctual
3. His work is professional and gets the job done.
4. Gave competitive quote
5. He followed up with us the next day.
6. I'll definitely go back to him.
Hugo V.
04/03/2021 12:00:00 SA
Really appreciate an honest person who isn't trying to up sell you. The job was very minor but I couldn't fix it myself even after being advised and they were able to resolve my issue fairly quickly. Highly recommended.
Jim B.
09/01/2019 12:00:00 SA
My garbage disposal went out late Saturday night and called Polis Plumbing and he was very helpful. He came out on Sunday and was right on time and extremely professional. He replaced the disposal in no time and I was back in business. I was extremely satisfied and will contact him with any plumbing needs. I would and will recommend him to anyone. Thanks for your help.
It was heating up so we wanted a water line run to the fridge and Emil did a great job handling it the next day!
They are the best in Tri-Valley, fast, honest and fairly priced. We will be calling them for all our plumbing needs.
Excellent company. Excellent service. Very fast. Quality work. I strongly recommend them for any plumbing needs.
Denise C.
08/07/2023 12:00:00 SA
Very pleased with Polis Plumbing. They take the time to do the job right. So far hired them twice and each time their rates were reasonable and competitive with quotes I've gotten from others. Would highly recommend.
Sermandurai K.
12/22/2019
Emil from polis plumbing helped me in complete home copper repiping. He is very reliable, honest and a go to person for any plumbing work. I got the quotes from multiple person and some were less and some were more than Emil's estimate. I liked the way he treats the customer. As this was my first plumbing work, I had lot of questions and he patiently answered all of them. He used the quality copper L material and finished the work in 2 days and also cleaned all the debris and the dust in the house created by plumbing.
I would strongly recommend Emil for all the plumbing work.
Bob M.
05/08/2020 12:00:00 SA
I have used Polis twice now, once for water and once for gas. Both times the response to the call was extremely quick and they were able to show up to service the problem same day. I find them to be extremely fair with price and the quality of the work excellent. Highly, highly recommend.
Emil's customer service is excellent. He's responsive, on time. And He will take care of you.
Called earlier today with a tankless problem. Emil showed on time and In 5 minutes found fault. Fixed it and away he went. Superb service. Fair price and fast. What more can one ask? Hot water is here again. Happy customer.
Alejandro E.
02/10/2020 12:00:00 SA
We had a leak from second floor shower. We got same day service and the fix was a lot more si ole than we had thought. I really appreciate the honesty and responsiveness of this company.
I would recommend this to anyone and we will be using them again for all of our plumbing needs in the future.
Had a problem with the water heater. Emil is great. Responsive. He's upfront with the cost and what to expect. He came as promised and finished the job quickly.
Would definitely recommend him.
Just wanted to update as we have used Polis Plumbing's services several times since our last review. I wanted to give a shoutout to Rado as well, who was just as awesome as Emil. He helped us diagnose some issues we had and fixed them thoroughly. He was timely with each appointment and left everything looking better than before. Glad to have such a great and reliable plumbing team close by!
I have no hesitation strongly recommending Polis plumbing. We had an excellent experience upgrading gas pipeline and installing a tankless water heater in our garage. They checked all the boxes I seek from a professional contractor.
1. Very punctual.
2. Gave a competitive quote.
3. Scheduled installation without much wait.
4. Did a professional install.
5. Their work passed inspection without a problem.
6. Very responsive to questions.
7. Courteous.
8. Most importantly - no job is too small for them.
In all they have deservedly won my endorsement and appreciation. Keep up the good work.
Emil is amazing. We had a leak from our upstairs bathroom that was going into our garage on a Friday night. I messaged Emil through Yelp, and he responded the next morning and was able to come out the same day. Before he opened the wall, he suggested that he could try sealing the drain from the inside before he opened the ceiling in the garage. I really appreciated Emil trying to find a cost-effective fix before a major repair. It didn't work, but Emil was able to come out quickly on Monday and fix the leak. He had given me a quote for the work when he came out initially, but the final charge was several hundred dollars lower. He is very professional and made sure to clean up EVERYTHING in the garage and our bathroom. SUCH GREAT SERVICE!!! Emil is wonderful, and I will never go anywhere else for our plumbing issues. Thank you, Emil!!!
Emil says exactly what he is going to do and, being the experienced professional plumber that he is, does exactly what he says he is going to do.
Our water heater was still working fine but being as it was about 15 years old we figured that it would be prudent to replace it while it was still working versus waiting till it sprung a leak or just crapped out.
Emil's fully installed price was competitive to other quotes we got.
We can definitely recommend Polis Plumbing.
Vineet S.
06/06/2021 12:00:00 SA
Excellent work by Emil and guys. They were quick enough to install and gave me good advice about maintainence. Highly recommend.
Great service. I called them because of the reviews! My pilot light wasn't on in the water heater. Came out looked at the situation, fixed the problem in a few minutes. Didn't charge me. Thank you for the prompt and professional service.
Aly C.
10/02/2019 12:00:00 SA
Emil at Polis Plumbing was one of the handful of companies I requested a quote from using Yelp when my son flushed a hand TOWEL!!!! down the toilet. He was available day of, responded promptly to Yelp messages, and his quote was cheaper and more informative than all the others. He let me know the price for best and worst case scenario. I appreciated that detail.
Emil arrived within the two hour timeframe he gave me and also answered my call when I was hoping to see if I could run an errand before he arrived. I was cooking dinner so the husband is the one who met with him. He said Emil was professional and nice the entire time. He fixed our gross clogged toilet in 1.5 hours. And clearly worked very hard. It was definitely the worst case scenario where the toilet had to be removed but we were happy to pay him for his hard work. He reinstalled the toilet, cleaned it, and resealed it. It's been a week and it's running perfectly fine.
We bookmarked him on Yelp for any future plumbing issues. Thanks, Emil!
Nan-Yi R.
06/07/2021 12:00:00 SA
Very quick response; and They came to check and fixed my plumbing problems right away even though after 5pm afternoon.
Friendly and professional, we were so happy to have found Emil and his plumbing business. He scheduled us right away for an estimate, called ahead to let me know he was on the way, and solved the issue within minutes. We will be sure to hire him again and highly recommend him. Thanks Emil!
My tankless water heater stopped producing hot water last night so I created a project on Yelp to get some quotes. I received a few responses from companies offering to come out for the repair.
Emil from Polis Plumbing Inc. replied to me on Yelp and diagnosed the problem based on the information I posted in the project. Emil advised me to check the earthquake release valve because it may need to be reset. Sure enough, he was correct and the water heater started producing hot water.
Thank you for saving me time and money! I will contact Polis Plumbing Inc. for any future plumbing issues.
David C.
03/04/2020 12:00:00 SA
Had a problem with our tankless water heater that was installed by another company. Called Emil and he told me how much was needed for an appointment and set a time. Emil was on time and quickly diagnosed the issue. The issue was a simple fix, and he also found some other issues with my water heater that was set up wrong by the other company. Went from waiting 1 minute for hot water to about 5 seconds. Got a very reasonable quote for a water softner too. Will be keeping their info for any future issues.
Overall best price (+ no surprises) for top quality parts and friendly, responsive service. Highly recommend. Replaced 50gal gas water heater w/a Bradford White, expansion tank, drip pan, new gas & water connections, ball valve, sediment trap, reconnected recirculating pump, tested all. Professional, honest quote and a 3 person team for installation. Great communication throughout. Left the garage spotless too. Definitely get their quote for your project!
Nate S.
03/01/2020 12:00:00 SA
I call him the water heater whisperer.....I had issues with a new water heater, he troubleshot and made the proper adjustments to get it working as it should. 2weeks later still no problems. More importantly he called to follow up and make sure everything was as it should be. He really wants to make sure he solved the problem. Highly highly recommend if you value honest opinions and someone that cares about the work they do.
Mihaela D.
04/05/2023 12:00:00 SA
We've been loyal customers of Polis for several years now and wanted to express our gratitude for their exceptional service once again. Recently, we experienced a plumbing emergency when our bathtub started leaking directly into our neighbor's ceiling. Thankfully, Emil was able to come over quickly and assess the situation. He scheduled the necessary repairs for just two days later, and he and his team fixed the issue promptly and professionally. Emil even went above and beyond by checking for additional leaks and returning later that evening to ensure everything was working perfectly. We can't thank him enough for his outstanding work and the exceptional service we've received from Polis over the years.
Finding a decent plumber has been one of the many expensive woes of homeownership. We had gotten several exhorbitant quotes before stumbling upon reviews for Emil. I texted him, heard back immediately and he stopped by to give us an estimate within 2 hours. We had to go buy a replacement part (specific to the toilet model), otherwise he would have done the work same day. He came back the next day, shockingly on a Sunday and completed all the work in a timely and affordable manner. We will definitely keep his number around as our old house falls apart more every year.
Marc K.
01/10/2020 12:00:00 SA
Emil was professional, on time and helpful at a reasonable cost. I highly recommend this company.
Omg sent a message Monday night at 10pm and Emil was here at 7 pm the next day... wow! Talk about rapid turnaround time.
He was on time and even called 30 minutes prior to arrival. He will be coming back to install the part we need as soon as it arrives.
What a professional, honest, sweet guy! Thank you Emil!
Unbelievable! This guy answered his phone on the second ring, came the same day on time, was incredibly polite and professional, and then fixed what I thought was a broken disposal in under a minute. And then he would not allow me to pay him because it was too short of time! This review is not because I got a free repair, but because he was so genuine and nice and effective. He has all my plumbing business for the future.
Paul L.
12/01/2019 12:00:00 SA
I reached out to appx 5 different plumbers and Polis Plumbing gave me the best quote for my annual tankless water heater maintenance. Emil was very responsive and accommodating (I had to change my appointment time). He replied back right away. The day of the appointment, he came on time and was very efficient. I asked a lot of questions as he was doing the work and it was clear he knew what he was doing. I asked about other minor plumbing issues I had and he said I should wait on those. So instead of recommending that I do other unnecessary things, he was honest and saved me from doing those items.
Emil and his team are truly amazing. Our water heater broke down and they were able to come fix it. Arrived on time and work was completed in the time mentioned. Will surely work with them in the future. Price quoted for the job was very reasonable. Thank you very much.
Our RO system had to be replaced and we hired Polis Plumbing for that. They did a fantastic job and their prices were reasonable. On the day of the service they came late but they kept us informed all along with periodic updates. All in all we are very happy with their service. Highly recommended.
Pardeep K.
10/06/2019 12:00:00 SA
Emil came and installed the plumbing for our sink and dishwasher. He was extremely professional and thorough with his work. We had some parts missing which he didn't mind going out and getting while in the middle of the job. If you're looking for someone reliable for plumbing, definitely reach out to Emil!
Sent a request out for a quote on replacing a bathroom sink (ball rod part) to fix a leak. Emil messaged right away (within 10 min) and said he could come out to assess the problem within 2 hrs! Within an hour and a half he was over and to make a long story short, advised on replacing the faucet/drain altogether (showed the corrosion). It was 19 yrs. old and due for replacement.
I went out to buy the faucet and he returned later that afternoon to replace...he was done in about an hour!
Emil was very professional and reasonably priced. He did an excellent job! In addition, he provided a 1-year warranty on his work. Thanks Emil!
Wade F.
11/10/2019 12:00:00 SA
I had a water heater start leaking. Emil from Polis Plumbing was very quick to respond and very professional. He was able to diagnosis the issue and provide solutions very quickly. The quote was very reasonable and the install was very well done. Emil is very knowledgable about products and will explain his process. I felt comfortable with Emil and he stands by his work. I would use Polis Plumbing for future plumbing needs.
Emil installed an earthquake gas automatic shut-off device, updated water lines and valves to two toilets, and replaced the plumbing on one toilet. He also gave us advice on other plumbing issues that he concluded didn't need work. Emil is a great guy, efficient, knows what he is doing, and reasonable priced. I recommend him.
Alan R.
11/03/2019 12:00:00 SA
I highly recommend Polis Plumbing. We requested a quote from 4 companies; Polis was the most responsive and they were able to work with my schedule. I thought we were facing a big repair job, but Emil came out, diagnosed the problems, and offered a solution that saved us a bunch of money. Polis communicated well with us via the app and by text so we weren't left waiting at the house not knowing when they'd show up. They were on-time, did quality work for the quoted price, were very courteous, and didn't leave a mess....what more do you want?!
Great service from Radoslav in helping replace my 2 Moen faucets. He checked everything and tested everything and didn't rush anything. Very good and careful in performing the faucet replacement.
Highly recommended plumber for your plumbing needs.
This is the second time that I've used Polis Plumbing--very satisfied with their service. Rado arrived on time and promptly identified, explained, and fixed all problems. He was extremely detailed and thorough in both his explanations and work. I strongly recommend this company and their services.
Barbara S.
06/01/2022 12:00:00 SA
Let me just say, Emil was the only responsive person I came across in my search for a water heater repair service. (I left voicemails for lots of other businesses and have yet to hear back from them.) I had an issue that the pilot light had gone out. When I tried to get it started again myself, it kept snuffing out. He checked/reset the red pg&e gas box and then tried starting the pilot light himself. Of course, it stayed on (because he was there, as he joked). He could have easily convinced me that I needed a new thermal coupler and I wouldn't have known the wiser. But he was honest and said it was probably just that the red box needed to be reset. Now I've also learned something new (the red box). When I asked how much I owed him for coming out, he said nothing. That was a surprise and so rare these days. I'm now looking for any projects I might have to use him.
Xinjie Z.
11/09/2019 12:00:00 SA
This is the second time I used Polis Plumbing. Emil again did a great job and I'm satisfied.
My 20 year old water heater started leaking recently. I took a few pictures and asked Emil. Emil suggested I tighten up the drain valve and see if it might help. I gave it a week - the leaking from drain valve did stop but the leaking was still going on somewhere and water built up in drain pan.
Since I've been thinking about replacing the old water heater for a few years anyway (odor, plastic debris) I asked Emil for replacement options. Emil came on a Saturday morning for a free in home consultation. He listened to my concerns, gave me a few options and patiently explained the pros and cons. He sent me all the options with quotes as a follow-up afterwards to help me make an informed choice. I did some online research and those options/quotes turned out to be very reasonable.
Emil then came on another Saturday to accommodate my schedule and did a very solid job in replacing the water heater. Due to some mismatching parts Emil said he would have to come for another follow up to make sure things are set up in the right way. He came the following Monday with the new parts and fixed everything. I like Emil's integrity and serious attitude towards getting things done in the right way.
I've been living in this area for many years and tried many plumbers from yelp for various jobs. Emil is so far the best - friendly, genuine and has a serious attitude towards his job. I'd definitely recommend Emil to anyone.
Previous review
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Emil did a great job fixing my clogged sewer line.
They responded quickly to my quote request, and even proactively reached out to me to follow up with my initial request. They were very accommodating and showed up the very same day. Emil and his friends were happy, courteous and fun to work with. They did a great job quickly snaking through and cleaning up my clogged sewer drain and ran a through water test, all with a reasonable price.
I'd recommend Emil for their great plumbing service.
He came early to the time that he promised and he worked very hard to fix my sink. He has some of the most honest prices and he explains everything in amazing detail. We called in another plumber and he gave us an estimate of around double of what he gave us. I think he is one of the best plumbers out there and I will call him again.
Adrian P.
09/10/2021 12:00:00 SA
Emil's customer service is fantastic. He's responsive, on time, and does an excellent job. He installed our water filtration system with ease in just a few hours. The overall job looked great in the end, he managed to fit it within the space we had in the garage, and he even came back after a few days to patch up a small, tiny leak that started to form after a few days of usage.
After installing the water system, he also took a quick look at our dishwasher, fixed a clogged pipe, and he was on his way.
His pricing is very reasonable compared to others I received quotes from, and he knows his work. Overall, great job. I would definitely consider for plumbing jobs in the future.
They're fast, efficient, and do high quality work. We've had them out several times to replace a sink, some toilets, and a few leaky valves. Worth every dime and highly recommended.
Update: had them out again to replace all our shutoff valves, install a hot water pump, and an expansion tank. They do their usual excellent work quickly (so our water wasn't off too long). Beyond that, Emil took the extra time to run the pipe better, so the front hose wouldn't damage things. VERY clean job.
Literally everything about their work is top quality. Can't recommend them enough.
Our tankless water heater stop working and Emil from Polis Plumbing came in within 2 hours after our request.
He was very friendly, knowledgeable and skilled. He showed me exactly what the problem was and gave us a few options for fixing. His price was absolutely reasonable.
I highly recommend Polis Plumbing and will definitely use their services again.
Jeremy L.
11/12/2020 12:00:00 SA
Emil from Polis Plumbing is real friendly and is great on what he is doing! He helped me put in a new water filter and new faucet. He also connected the filtered water to the fridge. Throughout the process, he works professionally and his charge is reasonable!
I would recommend Emil to anyone who needs a water filter.
Yuko N.
05/04/2021 12:00:00 SA
Emil is very knowledgeable and experienced. He had provided me with lots of information and his honest opinions at our consultation. I especially appreciated his thoroughness and his quick and timely response to my questions. He and his team installed an Aquasana water filter and a gas Navient water heater. Their work was meticulous and clean! I will definitely work with Emil again if I ever have any plumbing issues. Thank you so much again! Everything is working perfectly!
Very good, quick and reasonably priced plumber.
Would easily recommend and was about $100 cheaper than many other quotes for new faucet , air gap, soap dispenser and trash disposal install.
Only minor issue was why cash price different than check price.. but definitely will use again for my home.
John C.
08/10/2021 12:00:00 SA
We had the main water line to house leaking. Tey ( Rad) showed up and worked it through rapidly to get us back with water ASAP. They were very professional and time sensitive.
Emil from Polis Plumbing is the guy to go to! He advised us well on choose the right water heater for our house. He installed it the next day and did an excellent clean work. No hesitation Emil is our plumber for ever. Thanks.
We were very happy with Emil from Polis. Very capable and professional and sensitive to COVID distancing etc. Prices were fair and reasonable. Highly recommend!
We were remodeling our bathrooms and were in need of a plumber. Polis plumbing came highly recommended by a coworker that had used their services. We also loved their service- quick response, Emil came and gave us a quote quickly and the job was done on schedule and within budget. Emil is our go-to plumber now.
Emil and his crew replaced my water heater with a recirculation pump. They were professional, prompt and did an outstanding job at a very fair price. I would highly recommend this business as reliable and honest.
Ed W.
02/07/2020 12:00:00 SA
I'm so glad I found Emil on yelp through your reviews. I found him very professional, punctual and honest. I needed 3 toilet valves and lines replaced. He done it all in less than an hour and tested it. His rates are very reasonable and he gave me a quote for my second project and made some recommendations and even measured it for me. I will be calling him back for that project soon. He is deserving of his 5 star Yelp Review!
We needed to replace an old tank water heater and wanted to explore options. Emil of Polis came out and put together a couple of estimates/options and walked us through each one. We ultimately chose the tankless option and it was a difficult install given the layout of our house but Emil got it done. He is knowledgable, honest, puts his customers first and it shows. The price was very reasonable, but Emil's dedication to customer service set him apart from any other service I've ever worked with. We had a banging noise appear at one faucet in the house after the install, he was prompt in coming back out to troubleshoot and resolve the issue. He's at the very top of my list should I ever have a plumbing question or need. I highly recommend him. Thank you again, Emil!
Emil at Polis plumbing is the best. He always responds, no missed appointments and his estimations are reasonable. I have found his work to be professional. Overall highly recommend and will hire him for my plumbing needs.
Emil is the plumber you want to have in your saved contacts. He did an outstanding job on two leaky toilets and 2 outside valves that needed replacing; did it fast and for very reasonable pricing. He even threw in a quick service for free! He responded almost immediately to my inquiry and was able to assess quickly, and stuck with his quote.
I will be using him for all of my future plumbing and water heating services.
I had my Rinnai tankless water heater needed cleaning to get rid of error 11. I contacted Emil and he provided me with same day time slot on Friday evening and also charged me very reasonable. Him and his team did awesome job in cleaning and ensuring water heater works as expected. Awesome job Emil and thanks for all the help. I would recommend your services to anyone needing quick help and great service at very reasonable price.
I highly recommend Polis Plumbing. Emil responded quickly to my water heater tank leak, was on premise within 30min (Amazing during a Covid-19 emergency) replaced our water heater tank and improved on the system by installing new pipes. Emil did the job the same day and in two hours was done. Emil was a pleasure to deal with, he maintained his distances and wore a mask to the job being respectful of the circumstances. Emil immediately gained our trust and he did not disappoint. I would hire Emil tomorrow again for other jobs if needed.
Replaced our tankless water heater and installed an upgraded model. It was a complex job and Emil worked nonstop to complete it. He thoroughly tested everything before he left to ensure it was installed properly. I had a question about the unit and he promptly returned to evaluate. Five star service at an affordable price.
Emil and Rado are very knowledgeable and personable. They installed a water softener and reverse osmosis filter for me and did a great job. They responded to my emails in a timely manner and arrived promptly on the day of installation. They explained the process and what to look out for in regards to problems or maintenance. Would highly recommend their services
Great and HONEST company. Had a Tankless Water heater issue and Emil arrived on time as scheduled. Set price to Diagnose. He Disassembled it, cleaned it thoroughly, and via diagnostic equip was able to make some adjustments and get the thing working perfectly again. No attempts at major upgrades or replace this or that with this guy. Very honest & friendly to deal with.
Highly recommend him !
Jubith A.
10/07/2019 12:00:00 SA
Really Happy with plumbing service provided by Emil. I had an issue with kitchen sink clogged completely. I tried cleaning up the ptrap myself and also called plumbing express company through home warranty services. They were not helpful at all and quoted me 360$ to change my pipeline instead. I got the quote from Emil upfront, showed up on time and fixed the drain issue in less than hour. I would highly recommend Emil and Polis plumbing services
Jimmy H.
03/07/2022 12:00:00 SA
Emil is one of the best plumbers I have experienced. He is very professional and efficient for my plumbing needs. His price is reasonable and offers one year warranty on it.
After finishing his task, he cleans up the job site which I really enjoy his outstanding service.
Emil is very professional and straight talker, he is easy to understand, I appreciate his demeanor.
He installed a new water softener for us, the system is exactly what we were looking for, He also raised the rack over the water softener as the new system was much more taller the our older GE water softener. thanks Emil
I had a wonderful experience with Rado from Polis Plumbing. He arrived on time, and quickly diagnosed the issue we were having with our leaking shower faucet. He talked through the options of how to fix the issue, helping me understand why we might do either one assuring me we'd only do the more expensive/labor intensive one if he couldn't find a cartridge to replace the broken one. Within 2 hours he was able to find & install a new cartridge and our shower works better than ever!
Scheduling with Emil was also seamless - I spent all of 5 minutes messaging with him to get the appointment set up for 4 days later which was perfect for me.
I needed a licensed plumber to install an earthquake valve on my gas service to pass inspection from the city after replacing my furnace. Emil gave me the lowest price over the phone and was able to come out same day. He gave a courtesy phone call 10 mins before showing up, showed up on time, and did the job quickly. I will definitely be calling him again for plumbing needs in the future.
Amal S.
12/02/2019 12:00:00 SA
We had a toilet power flush toilet tank that was beyond repair. We called the Fidelity home warranty who sent 2 companies 4 times to repair over a period of 2 months and none could fix the issue. My friend found the no. of Emil on Facebook and he came the same day and gave an estimate and appointment within a couple of days and replaced it with a new toilet. He also recommened the brand and model. We are very happy with his service from start to end and highly recoommend him.
Emil from Polis Plumbing came out to replace our kitchen sink faucet, the bathroom sink faucet and shower head. First he told us that the bathroom sink faucet was fine and didn't need to be replaced, did a great job on the kitchen sink and didn't charge us to replace the shower head. He did point out that the shutoff valves under the sinks were frozen and recommended replacement and pointed out we needed a new shower valve as the shower spigot was not working correctly (the kids don't tell me these things!). Everything was extremely reasonably priced. I can't recommend him enough.
Helen Z.
06/07/2020 12:00:00 SA
Fabulous service, on time, professional, very happy with my new bathroom faucets. Emil and his team come highly recommended.
Emil is always prompt, incredibly professional, and provides the highest quality work at a fair competitive price. He truly takes the time to explain and answer all questions. Unlike other plumbers I have met in the past, Emil is the most honest and experienced. I am so grateful for his exceptional service. He is now my go-to plumber and has surely earned my respect and trust. Thank you Emil.
The water heater pilot wouldn't re-light, called Polis Plumbing they came out the next day and determined we needed a new water heater. They replaced the unit on the same day and all is good. Great service and the technician did a great job! I would recommend and will use again for my plumbing needs.
Best plumbing company . The owner supervises entire job fixed the issue , fairly priced. Would highly recommend
S G.
10/12/2020 12:00:00 SA
In the middle of the heatwave last month and during installation of a new roof, our tankless hot water heater AND air conditioner went out. Emil was here the next day and while he had to deliver some bad news that we were probably on borrowed time with the hot water heater and why, he was still able to repair our current unit and get us back to hot water for which we were very thankful. He was efficient, honest and fairly priced and we will call him when ready to replace it. Highly recommend!!
Great service and outstanding work ethics from Rado, who had to work under the rain late at night, but committed to finish his work once started. He finished the repair that another plumber unsuccessfully started and, he managed to do so by avoiding breaking the concrete driveway. 100% would recommend to give him more business.
Long story short, our main line in the front yard was broken while we were were out of town. Our friends called an emergency plumbing service, which instructed us to call a leak detection service, and then, we were left with figuring out what to do for the repair.
We called a few plumbers for quotes including Polis Plumbing.
Another company was confident they could do it fast and cheaper and was available earlier, so we agreed to move forward with them.
Unfortunately, after 1hr or so of work, they gave up:
- said the price will go up by 2.5x if we want them to come back
- that we should try to call other companies to check if they could do it better
- that we could leave the hole like that for another month if we wanted (!)
- and left after we paid for the partial labor...
We were particularly disappointed by the experience of being abandoned in the middle, and it really broke our trust to continue with that first company.
Fortunately, I still had the contact from Polis Plumbing and called him. Rado was able to successfully complete the task. Next time, we're saving ourselves the trouble and will contact him directly.
I called Polis Plumbing because my relatively new toilet was leaking around the base. My call was picked up immediately and an appointment scheduled later the same day. I was called 15 minutes prior to arrival and within an hour the toilet was fixed. This is a Toto toilet with unusual plumbing, but Rado explained what was wrong and assured me that it is now working properly. Protection was provided for my tile floor and the area was left perfectly clean. The price quoted over the phone was the price paid, which seemed reasonable for an hour of professional work.
Satish R.
04/04/2020 12:00:00 SA
We woke up one morning with no hot water. Called up Emil at around 7.30 am, wondering how long it would take for someone to come in and hopefully fix the issue. Emil promised to come in between 9 - 11 am. Sure enough, I got a text from him at 9.00 saying he would be at our place in half an hour, and showed up promptly. Turned out to be a defective thermocouple, which he replaced at a fair price. He was prompt, courteous and made sure about maintaining social distancing. Will definitely highly recommend him.
If you ever have any plumbing needs, just call them. They are amazing! Very quick response. Very clear and reasonable estimate. Work done professionally with clear explanation of what was being done. The technician even called me the next day to check to make sure things were good. It's so refreshing to have a fair, honest and reliable company to work with!
Polis Plumbing was outstanding to work with! They were punctual, professional, did a thorough job and took all Covid safety procedures into account. Our job was much larger than originally expected and they did a great job of fitting us in on short notice. I would highly recommend Polis Plumbing to anyone in need of plumbing services!
We had a hot water pipe burst in our salon and needed immediate service as water was dumping down the ceiling. I called several local companies to no avail. Polis Plumbing was my 10th call and they were able to come out to fix the leaking pine within 30 minutes. I was so grateful as all of our plumbing needs are an emergency, it's difficult to find a company who can respond quickly. These guys are a keeper. Thank you Emil!!!
Tammy Lee
Salons by JC, San Ramon
Emil did an excellent job with my recent bathroom remodel. New toilet and trim kit for shower. He was on time, very accommodating and professional. Highly recommend!
Our water heater began leaking and needed immediate replacement. I reached out to several plumbers - Emil offered the best quote and was available right away. He was very courteous, reliable and responsive, and took the time to answer our questions when it came to what type of water heater we needed to get. When we noticed the day of the install late that evening that water was not heating, he responded immediately and offered to look at it that night. Since that time, I have contacted Emil for other work, and he continues to be extremely responsive and goes out of his way to make sure you are satisfied with the job he has done. I would definitely recommend Emil!
Tai C.
10/08/2019 12:00:00 SA
Emil installed my water softener, very professional and quality job done. He tied up all loose wires and tube. He even called me after a week to follow up. 2 thumbs up on Emil.
Emil did a great job replacing our 75 gallon water heater. He helped a lot in choosing the correct model for our home and did a great job with the installation.
We would highly recommend using Emil and Polis Plumbing.
After much researches and comparisons, I decided to go with Polis Plumbing for a few plumbing jobs as part of our bathroom renovation. They were referred to me by few neighbors who used them and this gave me the comfort level of having excellent plumbing work being done. Their pricing was reasonable, which addressed my other top priority.
I called to schedule an appointment in the morning and Emil arrived exactly within the same day and the scheduled time, and also he called me 15 minutes prior to his arrival.
I was pleasantly surprised that he put on something over his shoes to protect our floor/rug. He listened to what I needed and got right to it. He gave me some recommendations on what should be done and what wasn't required. Emil was also great at listening to my questions and fairly answering them.
I am making Polis Plumbing my preferred plumbing contact for my home. I strongly recommend them.
We had an urgent need for plumbing services recently due to a clogged drain in the kitchen.
Emil was prompt to respond to the message and was able to make it out to our place within 2 hrs of contacting us. He was able to resolve the issue very quickly and for a decent charge.
I would not hesitate to use their services in future.
I had a 13 y/o water heater and knew it was time to replace it - before the holidays.
After some research (five different plumbers), I choose Emil @ Polis Plumbing for my hot water heater replacement.
He was very responsive, gave a great quote and delivered on time. He even called as he was preparing to leave his last job. When he arrived, he was very careful to be masked during the entire install and really provided an outstanding experience.
I would recommend him for your plumbing needs.
Kevin C.
05/07/2021 12:00:00 SA
I have nothing negative to say about their service.
I had a clogged bathtub which I tried to DIY fixed without any luck.
So I searched up Yelp, called a few plumbers and Emil picked up my call, gave me a time he would able to come which I agreed since it wasn't an emergency.
Told me the estimated price for the job and I agreed
Able to call ahead a time to tell me he was coming.
The final price for the job was signed and completed.
Women's hair was the culprit ofcourse.
Tom C.
02/01/2020 12:00:00 SA
When we needed a plumber to figure out why we weren't consistently getting hot water in our shower, it was difficult to figure out which plumbing service to use. When asking for quotes, we were told by other plumbing services that they would need to come first. We just wanted the hot water issue fixed ASAP at a predetermined cost. Fortunately, Emil responded with a very fair quote and was able to quickly and professionally fix our hot water issue. He was also very courteous as he even took off his shoes when coming into the house without us having to say anything. We appreciated his honesty in sticking with his quoted price and have been extremely happy with our shower ever since. We highly recommend his services to any other family in need of immediate plumbing service.
Ken Y.
10/02/2019 12:00:00 SA
Emil was fantastic! Customer service was awesome. He was very transparent. He had to go to Home Depot for a part and came back qVery professional and prompt. Best contractor I hired so far! I highly recommend him!
******Update********
I had him do another job, on my rental. Great speedy service. The job was to unplug my bathroom tub. The tenants were happy and glad it was fixed.
Jennifer P.
11/09/2019 12:00:00 SA
We finally decided to purchase and have a water softener installed after our debacle with Culligan (see review). We reviewed the options (salt versus salt free). Once we came to our decision, we decided to purchase the softener separately and pay an installer. This was due to the exorbitant prices most manufacturers want to purchase and have their units installed. I started getting costs for installation. There are a lot of plumbers out there and where do you begin but to start checking reviews. Like most people I normally start with the higher star reviews. I also like the ones with more reviews as you have more tracking of their performance. I got a couple of estimates and they were okay, but not great. For me there has to be a built-in trust when I talk to the person and I wasn't getting those good vibes yet. As I went about my process I came across Polis Plumbing. The comments were good, but there just weren't enough of them for my liking. I decided to make the call anyway. Emil came out and I immediately liked him. He gave me a very reasonable estimate. I made an appointment. He showed up on time. Did the job neatly and the system is up and running as expected. He even called about a week after installing it and made arrangements to come by again and check the water hardness in the house to verify it was operating as expected. ...... In a nutshell I leave you with this. .... If you need a plumbing job done give Polis Plumbing and Emil a chance by calling. I don't think you will be disappointed.
Sharon B.
12/02/2019 12:00:00 SA
My tankless water heater was not working and I previously hired a plumber didn't help at all. I called Polis and they checked for an error code and found the problem immediately. Make sure to hire a CERTIFIED technician for the brand of water heater to save yourself money
Polish Plumbing is reliable, honest and provides quality work. They are my trusted vendor in the area and I call on Emil for both troubleshooting and remodel projects.
5 stars across the board and highly recommended!
Emil was quick to replace our garbage disposal after we agreed on a time. He is more like let's get it done and very professional. I would definitely recommend this...
Lloyd C.
09/02/2020 12:00:00 SA
Emil did a wonderful job on removing our under sink RO water system which wasn't working and cleaning up. Emil received my call and promptly scheduled an appointment and showed up on our property at the scheduled time. Emil is very honest professional and spent lot of additional time explaining us about the water softener units which we are planning to replace. I will definitely call Emil for future needs.
Emil was fantastic! He installed an automatic gas shutoff valve and installed a moen flow valve for me that really was not an easy setup. He has all the parts, was on time and did an excellent job. He is like finding a great dentist. You won't choose anyone else. Will use him for all my future water needs.
Wow this is a first. A review for a plumber. I even gave them a tip! A large one at that. On time. Found the problem with leaking pipe in the wall and fixed it quickly and at a fair price. Recommend highly. Would use again tomarrow. Call them they will actually answer.
Eddy L.
03/08/2020 12:00:00 SA
I had a broken water t-connector inside of the drywall where it connected to one of my sinks in the master bathroom. I called and had Emil to come out to give me an estimate. Emil was very responsive. He responded to my request and text promptly. He didn't only replace the t-connector for me but also install the rest of p-trap for me without extra charge. His quote was reasonable and I was very happy with his work. I'll use Emil for my future plumbing work for my rental property as well as my primary home. I'd also like to recommend Emil to anyone who needs plumbing work in the tri-valley area for his good work.
Emil installed my whole water filtration system in February 2019 and really did an outstanding job with securing and connecting the system in my garage. He was very courteous, professional, and clean.
I had him come back to clean and maintain my tankless water heater today. Again, he was great!
I highly recommend Emil and his company for all you plumbing needs!
Emil did a great job with fixing the plumbing to our washing machine, as well as installing a new utility sink. He was was quick to respond, quick to come out to provide an estimate, and did all of this for a great price.
David W.
08/10/2020 12:00:00 SA
We've recently been unlucky enough to have two plumbing issues within a few weeks of each other. The first was a tankless water heater that no longer heated, and the second was a leaky water main. Our previous plumbing service was not being responsive to our water heater issue, so we tried Polis Plumbing. Emil was great. He showed up when scheduled, worked with the manufacturer to ensure would honor the warranty, and he stayed with the problem until it was resolved. The water main was less complex but potentially more disastrous. Emil came within a few hours, and the leak was repaired an hour or two later.
I will certainly use Polis Plumbing again.
Robert R.
01/10/2020 12:00:00 SA
Emil installed a new tankless water heater in my house. He did a great job - tidy, careful, prompt, thorough. Very responsive and great communication - always answers his cell phone, lets you know when he's 15 minutes away. I would definitely recommend Polis Plumbing.
We had a problem with our tankless water heater, while other services tried to sell us a new unit, Emil was honest and was able to fix our existing unit at a reasonable price. Would recommend his services to others!
Anush L.
08/01/2022 12:00:00 SA
Emil helped with our water softener installation. I have worked with Emil in the past for our RO installation and he is slays responsive and helpful. Did the job perfectly both the times, I highly recommend Polis Plumbing!
Laura M.
01/10/2020 12:00:00 SA
Highly recommended! My water heater broke and I submitted several requests for quotes via Yelp. Emil responded right away, came the next day and provided a very reasonable estimate and replaced the heater the same day. From start to finish, my issue was resolved in less than 24 hours.
Amazing service! Very knowledgeable and honestly ! I have been in the area for 12 years ! He is the best plumbing service that I hire . Pro work skill worries free and provide you guaranteed service. Always care client preference and try the best to make that happen !
Ilko D.
09/01/2019 12:00:00 SA
Our kitchen and bathroom faucets and garbage disposal needed replacement. Emil with Polis Plumbing was recommended to us and I gave him a call. He arrived within 2 hours and after looking at what needs to be done gave us reasonable price to perform the work. He was friendly, polite and did a fantastic job.
We are thinking to replace our toilet in near future and would definitely work with him again. I highly recommend Emil for your next home plumbing project.
Thanks again, Emil!
I called on a Friday afternoon and they answered the phone!! They were able to come out to my house the next day with no additional weekend charge. They diagnosed our problem quickly and fixed it. It was a fairly simple problem but I didn't feel taken advantage of at all. They wore masks and took off their shoes when coming into our house. I will definitely use Polis Plumbing in the future as well as recommend them to anyone who is having plumbing issues.
David S.
06/08/2020 12:00:00 SA
Our water heater stopped working. They came on time and fixed it within 1 hour. He guaranteed work for 1 year. Great company!
I needed my tankless water heater to be serviced as the water temperature was fluctuate during shower takings.
Emil at the Polis Plumbing responded to my request quickly. He was on time and serviced that equipment pretty good.
He is highly recommended for your plumbing needs.
I had to replace my hot water tank three months ago. Polis gave a quote after sending a few pictures. Price was fair and no extra charges after visiting the house. Emil was on time and completed the job on time. I told him I bad get water knocks in my house. He added an expansion tank. This fixed the water knock problem that has been nagging me for some months. Overall I am very happy with Emil's work and will get him again if I have plumbing problems.
We had Emil come out and give us a quote on replacing a faucet and shower spout, and a broken garbage disposal. Making things tricky was that we only had time on the weekends to get quotes and the work done. Emil was very responsive and flexible with his time: he even spent 15 minutes trying to fix the disposal on his own time. He finished all the work the following week after we agreed to a reasonable quote and he was on time, very professional, and did a great job. Not one of those plumbers you have to babysit and then clean up after. My wife felt very comfortable having him in the house. Highly recommend him!
Emil responded so fast and was able to give me good information for my water heater options. He knew what I was looking for and didn't push on more expensive and other options (like the tankless heaters). We were able to communicate via text where I gave him dimensions and model of my current tank. He was then able to call me back and gave me reasonable estimates. After I confirmed what I wanted, he was able to book me the very next day. He came with a mask on time and finished the work within the timeframe that he mentioned. He's very professional and provided very good service. I would recommend Emil (Polis Plumbing) for your future plumbing needs.
I was looking around for plumbers on yelp for my whole house filter + water softener + RO installation. It involved at least 100 ft of piping under the crawl space. Emil's quote was best and very reasonable. After talking to him realized he is an expert with good knowledge of filtration system and plumbing work. I will rate him 10 on 10 for cleanliness, timely work, perfection and knowledge. He made sure there is no issue with the new plumbing and installations before he left. I was even more impressed when he accommodated my last minute request for adding a bypass valve for the whole system when most of the work was already done.
Highly Highly recommend Polis Plumbing for any plumbing work.
Great experience with Polis Plumbing! I woke up the other morning to find we had no hot water and our water heater was leaking. I was eager to get it fixed or replaced that day. I found Polis on Yelp and was impressed by their great reviews, and the fact Emil took the time to reply to every one! I figured their customer service must be great, and I was right. They showed up that morning right on time, and installed a new water hear that evening. Extremely courteous and professional. Emil followed up multiple times via text to make sure everything was working well. Price was great too!
Kristina M.
06/05/2021 12:00:00 SA
When one of our toilets stopped working, I called Emil at Polis Plumbing based on excellent Nextdoor recommendations. Emil was super easy to communicate with (if you send a text, he gets right back you). He was also prompt and charges a fair price. Most importantly, he had the toilet up and running again within the half hour. I would not hesitate to call him again!
l needed a kitchen faucet replaced,
I see polis plumbing had some good reviews,
so I gave them a call and they answered the
phone right away. I chatted with emil about
it, he gave me a decent quote and said he could be out tomorrow morning.
he confirmed with a text and showed up the time he said he would be there...
he came in and replace my faucet with no problems and no leaks. Great Job....
I would definitely recommend polis plumbing Inc. I will definitely use them on my future projects....
My husband and I were very impressed with the service from the very start. We received quick responses to emails, and Our plumber Emil showed up right on time and he and his coworker complete the install of 2 tankless water heaters in a very ti
Ely manner as well as communicated with me very well. To top it all off, I received a text message 2 days later checking g to see how our water heaters were working out. I e never had such great service from a plumber before. 5 star service for sure!
Emil, was extremely helpful (even on a Sunday). He rescued us from a broken water heater. I could not write a more positive review about his professionalism, workmanship, knowledge and recommendation. Five stars, if I could give a six star I would!
Larkin M.
10/05/2019 12:00:00 SA
Needed to replace couple of cartridges in the two showers with one of them being an extremely difficult one as the stem had broken off from the cartridge and was extremely difficult to remove. Called Emil at Polis Plumbing who came over to give a quote and then promptly scheduled an appointment for the repairs. Emil was excellent in his workmanship, communication, and customer service. Very professional and came across as a great person as well. I would definitely use his service again and highly recommend him for plumbing related work.
Very professional and kind! Emil fixed the leak coming from the kitcken sink. Super quick with the replies and text messages. He mentioned he would show up between 3-5pm. Emil showed up at our doorstep at 2:50pm! Emil runs a honest business - he is dedicated to his work. He is prompt, quick, knowledgeable, and his prices are very fair. I am glad we fould a reputable plumbing company. Thank you Emil.
Emil did a fantastic job with my water softener installation. I couldn't be more satisfied. He was friendly, efficient, and communicative throughout the entire process. I highly recommend Emil to anyone looking for someone to install a water softener system.
I had a water leak at the pipe leading into my house. I called Emil and he came out for a free estimate. It was raining and he was outside shoveling mud looking for the leak. His estimate was very fair so we hired him. He ended up replacing the PVC pipe with copper and brought everything up to code. Great work, fair price, nice guy. Highly recommend him.
Emil replaced my hot water heater and did a fantastic job. Very responsive, showed up when he said he would, and did a high quality install. Not only did he replace the tank, but he saw the existing valve and did not like it - replaced it with all new fittings. Highly recommended.
Phani Kiran D.
09/12/2021 12:00:00 SA
Our installation of Purifier and Softener combo was completed within 3 hour window, as communicated. We haven't experienced any issues thus far.
Prompt response, detailed guidance and great service!!
We recently moved to the area and have tried multiple plumbers already. Polis has the best service and value I've seen so far. We called about a leak in our water main and they were able to fit us in same day for an estimate. Fortunately it was a smaller fix and they completed today as well. Will call them first next time I need a plumber.
Diane L.
04/05/2020 12:00:00 SA
Emil has been fantastic! I have a rental property in Dublin with toilet and sink issues. At first, I had another company go to the property and provide me with an estimate. As soon as I called back multiple times for clarity, I never got a return call and they basically abandoned the job. I had to go back and search for yet another plumbing company which was unfortunate given it would mean my tenants would have to allow someone else in the home and put the timeline back on getting it fixed. I did a ton of research on 5 star companies and read many reviews. This is what led me to Emil w/Polis Plumbing. Everything you read on her is accurate!! Emil returned my inquiry within minutes, was so detailed, honest, patient with my decisions, great at explaining everything and went out to my property without charging me an estimate fee. He consistently communicated with me and my tenants so we were all on the same page and had the same expectations. His quality of work is top notch, my tenants are SO happy, and I'm thrilled. I found my forever plumber and can't recommend Emil enough! Thank you, Emil!!
Emil is a very helpful plumbing specialist. He installed a brand new Rinnai tankless water heater with recirculation pump which solved a long running issue in the house. He is conscientious and has good customer service skills and helped to trouble shoot some other plumbing issues in the house. I would definitely recommend him.
Emil came out very early to check our broken water heater and was able to immediately identify the issue and give us a fair quote. He came by the next morning and installed it quickly. Would recommend his service to anyone.
Another great job completed by Polis Plumbing. Emil provided quality service and a fast response at a great price, thank you again. This is the second time I've used him and he's been great both times. The first time he put in a kitchen faucet. This time he repaired two leaking toilets.
I definitely recommend and will use him from here on out.
Tuyen V.
09/05/2020 12:00:00 SA
Emil and his team is great. We are very satisfied with their work. Fast response and on time with their jobs. Recommend to everyone! Yes
Emil was professional, communicated timely and very fair on pricing. I first had a leaking bathroom faucet/drain that was fixed. Then he came back and replaced my old standard water heater with a new tankless w/ built-in recirculation pump; he worked with me patiently as I considered my options. I'm in a 3 ba home and the hot water upstairs would normally take about 5 min in the morning, now it's just 20 sec. Give him a call.
I contacted Polis Plumbing to take care of a small leak in one of our toilets.
Emil quickly identified and problem and did the necessary repairs. I found Emil to be very knowledgeable and professional and I'm glad I found this business. Highly recommend their services.
I had a heavy water leak coming from my master bedroom shower faucet. Polis Plumbing was responsive and fixed a 25+ year old shower cartridge that was old.
Rabo was my plumbing technician and he took on this challenge and fixed that wasteful leak.
I highly recommend this company and Rabo.
A M.
11/05/2020 12:00:00 SA
I contacted this company for an estimate on a tankless water heater installation and advice on the same system. Emil came out and quickly and arrived early. He was very informative and extremely helpful. I was unsure whether to purchase the system and install due to the price. The estimate I received from the company was good however I had just had unforeseen surgery and was in a tight spot. Someone gifted me the install so I didn't hire this company but I would have. I contacted him through yelp and I was called in a timely manner just as posted.
Polis did an outstanding job fixing an improperly installed tankless water heater. Thanks to Polis we no longer have the runoff issue causing damage and ugly stains on our walkway and there is no longer this loud noise permeating through the home when we turn on our hot water faucet. The kids can now sleep soundlessly when I wash clothes late at night. Thanks so much for your help!
Ashley S.
11/12/2020 12:00:00 SA
Five stars for Emil. He's very quick to respond and provides high quality service each time. I've used his services twice. The latest incident involved a leak coming from our bathroom, which was seeping through our ceiling. Emil came over the same day as I called him and spent all day fixing our pipes and cleared up a blockage in our drain. Would recommend Emil's services to anyone.
Corn D.
09/06/2020 12:00:00 SA
Local, honest plumber that showed up quickly and didn't not over charge. Leveraged him for 3 jobs and will be our go to plumber. He may be booked for emergency situations but has been reliable.
Emil came out to replace my outdoor water shutoff valve--he was prompt, very fairly priced, and did a wonderful job. I'd heartily recommend him to anyone with plumbing needs! The new valve has been up for ~6 months at this point, and is incredibly solid--I loved that Emil warranties his work, too: nice to have the extra piece of mind, n'all that. :)
My water heater broke and I searched the plumbers nearby my home. I chose Polis Plumbing because he could come next day and his price was reasonable. I liked how he confirmed my reservation through texting and he called before our appointment time and let me know that he is running late because of his previous work was taking longer than he expected. I expect things can run late because of unforeseen situation, but he called several times to update me on the expected time and I really appreciated it. I could tell how much he cares about his client waiting and he assured me that he did not forget about me. That way, I was not wondering and waiting around. They came and installed the unit quickly later. I am very satisfied with his service. He was courteous and sincere. I am glad to find a good plumber so I can call whenever I have plumbing issues. I would recommend him to anyone~
I called Emil at 10am for a sink leak and he sent a technician over at 5pm. Amazing! Rado came and fixed our leaking sink. He went above and beyond with customer service. He even spent time explaining everything to my husband and made next steps very clear. I will be calling them for all our plumbing needs.
Undermount bathroom sinks may be beautiful, but should it ever need replacing, good luck finding someone willing to take this on. When a heavy liquid soap dispenser fell into the sink, it punched a hole right through the bowl. But it was a nightmare getting anyone to be willing to undertake this repair. Even the original contractor who installed it wouldn't do it. I called multiple contractors and plumbers all who either said they don't do undermount replacements because it was too difficult and they didn't want the liability for replacing the countertop should it get damaged in the process, or who let me send them photos of the damage and the underside then promptly blew me off, never returning my calls. Then, using Nextdoor for my neighborhood, I sent out an S.O.S for this problem. Emil, the owner of the business, emailed me then called me. He came over either that day but no later than the day after and looked at the problem, and said, yes it is a difficult job but, he could do this. I was amazed given the responses or more accurately, lack of responses I received from other plumbers in the area, including one I had used before to fix a minor problem. Once I got the replacement sink which took 3 weeks, we set a day and time and Emil and his co-worker came right on time. It took them both about an hour and 45 minutes to complete the job. But once it was finished, it was immaculately done, looked brand new (which technically it was) but more importantly, no leaks, no damage to the travertine countertop and they cleaned up and left absolutely no mess. Emil also told me there was a 1 year warranty with this job and should something go wrong he would fix it. What I really appreciated was his willingness to wait for my sink to come, and his flexibility in scheduling my job. He immediately responded to questions and updates I gave him either via email or text. I certainly see why he's earned all 5 star reviews from other folks. I highly recommend Emil should you need a plumber.
Laure B.
09/04/2019 12:00:00 SA
Emil came today and fixed a leaking toilet. It was great to do business with him. He is very nice, professional and has fair prices. I will definitely call him again next time I need a plumber.
Polis is the go-to plumbing company for our 1980's home. Emil's customer service is the best. He responds to calls promptly and provides competitive estimates. The on-site work and customer service provided by Rado has been excellent. He installed a new kitchen faucet and side sprayer, replaced the outdoor water pressure regulator and recently replaced our washing machine water outlet assembly. He communicates throughout the process to inform us of his actions and findings. He is careful and clean in our home.
This last project involved cutting through our drywall to replace enclosed pipes due to a leak when we were installing our new washing machine. He neatly replaced the patch and sealed the wall once complete, so that finishing the wall texture and painting was an easy DIY job. We highly recommend their services.
Chris M.
06/06/2021 12:00:00 SA
Wonderful company. We required a new water heater to replace our 35+ year old one (yes, 35+). Emil with Polis Plumbing arrived as requested and did a great job. The installation required some complicated maneuvers; everything went very well. Don't hesitate to use Polis.
We had a kitchen faucet installed and had a good experience. We also had a dishwasher clog checked out which turned out to be an appliance issue. We will certainly call them when we need a plumber next time
I highly recommend Polis Plumbing Inc
Not only did they yelp message me back and forth so that I could potentially fix my own issue but they came out to my place to see a leaking issue on my reverse osmosis. The only part I needed was a gasket. He provided a gasket and installed it fast and thoroughly and told me to let him know if leaking persists.
Definitely recommend to everyone! Will definitely reach out to him for any of my future plumbing needs.
John T.
01/12/2020 12:00:00 SA
Emil did a great job repairing our Toto toilet. He was on-time and completed the job quickly and without a mess. I would definitely use Polis Plumbing again and highly recommend him.
Z C.
05/10/2021 12:00:00 SA
Emil and his crew are amazing. Emil came out on a Saturday and was able to provide me with a few options to replace a leaking water heater. His quote was very competitive. The crew arrived on time and completed a tankless water heater install in a few hours. Very professional all around. Highly recommend.
Overdue glowing review.
Emil provided absolutely excellent service.
In early March, I called 3 licensed plumbers that were recommended on Yelp to give me an estimate to replace my Hot Water Heater with a Tankless water heater. Before Covid hit.
One other plumber came out first and was so slovenly and unprofessional as to make me uncomfortable. I asked him questions about Tankless Heaters and he seemed to be less than fully knowledgeable about them. He gave me a ballpark figure and although he promised, he never provided a written estimate, even after I called and asked a week later. I did want to have an idea of the market for this work.
The second plumber simply wouldn't return my calls after he did not show up for an appt.......
Emil then came out and was prompt, texted me that he was going to be late and showed up in a neat professional Van only a few minutes late, not even worth alerting me, but he did.
He was courteous, and listened to my thoughts. He made recommendations and I quizzed him on tankless heaters based on my research. Clearly he knew Tankless. He discussed the major brands and the Pros and Cons. He steered me to a certain Brand, type and size based on my needs. This matched my research, so I felt comfortable.
He gave me an estimate immediately. It was complete, price was very fair, and included annual service. I accepted it.
He couldn't come back to do the work for a few months due to the lockdown. I called him before that and told him I was thinking of installing the heater in a different location that was farther from the existing water heater than we had discussed and could he please come out to discuss it so that we were both comfortable with the plan. He did, and we spent 20-30 minutes looking things over and describing how he could run the pipes. We agreed to a setup and he said the cost wouldn't change.
After all was said and done the install was great.
Installed in 1 day and everything was in place. He had one helper and they were neat and efficient. The install was tidy, and looks great. While he was there he noticed that my water pressure regulator at the main spigot wasn't working. I had him replace that as well, which he did promptly the next day.
A real highlight was that he provided EXCELLENT, courteous thorough service after the install showing a lot patience with me, when I had a minor concern weeks later.
I have had the water heater for 6 months now and it works great.
Thank You Emil!
Emil is a 20-star professional! He is knowledgeable, reliable, efficient, and flexible. He has been our go to person for any plumbing works. Recently, our boiler stopped working and he came and fixed it in no time. He never sees a job too small. Highly recommend Emil to anyone.
Emil did a great job for us installing a tankless water heater and water softener. On time and professional. Helped select products to save us money. Delivered everything he promised for the price quoted. Took extra time to explain how everything worked.
George C.
12/08/2019 12:00:00 SA
I was inspecting my crawl space when I noticed moisture in the area under my heater. Then I removed the fiberglass insulation and decided to call a plumber with the thought that my water heater is leaking. Emil came after about 36 hours and inspected the area. Fortunately the area now was dry and as he said it was due to condensation. The inspection was free of charge and Emil was very honest IMO. I think because he was really honest, I saved $5000-$7000 by my earlier estimates.
Rob S.
08/01/2021 12:00:00 SA
We needed an automatic emergency gas shut off valve replaced per code in the city we live in. The lack of that unit was holding up permitted work at my home. I was referred to Polis plumbing and was not disappointed. Emil fit me in his schedule in less than a week and had the unit installed quickly, neatly and explained how it works as well. Emil and Polis plumbing was very professional, courteous and clean. I would highly recommend Polis plumbing and would contact them for any further plumbing needs of my own.
Rob S.
Abhimanyu S.
08/03/2020 12:00:00 SA
I wanted to get a water conditioning system installed and I talked to a few plumbers. But as soon as Emil came for inspection, I knew I had found a great plumber!
During the inspection, he took care of a few leaks I had for no charge.
Also, he quoted a very reasonable price - another plumber had quoted 3 times higher!!!
For the installation, he did an excellent job and added valves to we could bypass Filter and/or the water conditioning system. We also had him install a couple of bathroom sink faucets.
When we had some trouble with water pressure, he came promptly and verified everything and made sure our pressure was good. He also cleaned the shower heads to improve shower pressure - all at no additional charge.
Highly recommend Polis Plumbing!
it has been over 2 months since he did install water filter system under kitchen sink. No issues. He did quality work, acted like a professional and finished the job quickly. I highly recommend for plumbing work.
Excellent service. Very professionally run business at very reasonable prices.
We needed a new water heater, upgraded water line connections, new shut off valve and seismic bracing upgrade. Emil did an outstanding job at a very reasonable price.
I had an 8-year-old Eternal tankless water heater that developed a leak. Unfortunately, this company went bankrupt and the 20-year warranty useless with no spare parts available to fix it. Based on their reviews, reputation and long company history, I decided to replace it with a Rinnai RUR 199iN tankless water heater and the Rinnai MC-195T-US controller. I received estimates from several plumbers and Emil was the most responsive and competitive pricing of them all. He is also a Rinnai Advanced Comfort Expert (ACE) where it is required to have Level II Installation and Level III Service Training and comply with all Rinnai standard installation, service, maintenance and warranty policies among other things.
When you hire Polis Plumbing, you are hiring Emil who does the work himself. This is a positive compared to hiring a company that has a larger staff where you don't know who will be working on your plumbing. He is a professional, knowledgeable and seasoned plumber. He arrived for the appointment on time and proceeded to remove and install the new tankless water heater which took about 4 hours.
The copper pipe routing and installation were done very cleanly. Emil uses the Viega ProPress system which is a copper press fitting system. ProPress fittings have rubber O-ring inserts at the ends of the fittings that will be tightened securely to the pipe when it is pressed on by the ProPress tool creating a watertight seal. The installation tools and copper fittings are more costly than normal fittings, but the main advantages are that a plumber can save lots of time pressing fittings as opposed to sweating them with a propane torch and there is no risk of starting a fire.
The Rinnai water heater was installed inside the garage with the Rinnai controller installed behind the water heater inside my house for easy access. Emil showed me the basics for using the controller which is unfortunately not the most intuitive to use. However, there is a manual and YouTube for more training. He took care of registering the water heater with Rinnai and cleaned up nicely after completing the installation including taking away the old water heater. I would highly recommend Emil based on his responsiveness, competitive pricing, knowledge and overall professionalism which is hard to find all together in one plumber.
I can't say enough good things about Polis Plumbing. I needed a new toilet and they were very helpful and very prompt. The toilet needed to go into a very tight space so they gave me great advice on which affordable toilet fit. They were on time both times they came and very efficient. Their price was very fair and and fully detailed. I recommend them highly. I will use them for all my plumbing needs.
Emil did a tankless water heater install for me recently. Excellent and very timely service. My experience with Polis Plumbing echoes what others have said - Emil is professional, honest and communicative with updates etc. I'd highly recommend Polis Plumbing.
Dan Q.
02/08/2020 12:00:00 SA
I rarely write reviews but feel compelled to after the level of service Emil of Polis Plumbing provided. I called asking for him to install a tankless hot water heater as my water heater tank sprung a leak and was beyond repair. Emil provided all parts for the new system and had it installed the next day. His price was far better than any other and his service exceeded any reasonable expectation. He warned me that the wireless component with they system I chose was weak at best. I did not heed his advice and had to ask him to come out and replace it the next day. Again, he provided all parts and only charged me for the parts, no additional charge for the install even though it was my decision which resulted in the extra work.
Emil helped us to replace the very old water pressure regulator two weeks ago. He was always very responsive to our messages on yelp and gave us a reasonable quote, comparing to other providers. After just a few messages, we settled on an appointment for next day. To our delight, he called us in the morning and asked if it would be ok for him to arrive half hour earlier. He did a great job, and new regulator looked really nice. He took the time to explain to me how the new regulator works and reminded me of the one year warranty if I see any leaks. He even answered some of the minor plumbing issues I have and gave me good tips to fix them on my own! That was very nice of him. Throughout his work, he was wearing a face mask, so clearly he was very considerate to the safety of his customers. Much appreciated about that during this crazy time! Anyway, highly recommend Emil! Keep up the good work!
Amy B.
06/11/2020 12:00:00 SA
Emil and Polis Plumbing are awesome! Emil was prompt in his return call, scheduling the appointment and showing up and getting the work done. He was honest. Rather than doing an expensive procedure on our tankless water heater he recommended a less expensive one based on the age of the equipment. He was correct in his assessment and it has been working great ever since.
Shower faucet started to leak 2 days ago, contacted Polis thru yelp quote yesterday. Emil replied quickly, scheduled an appointment for today. Radoslav, the technician showed up right on time, and explained the cause of this leaking issue to me in a detailed way with patience. Since I barely used this faucet in guest shower and only used it once 3 days ago, and he noted that the leaking tends to stop and not that frequent, he suggested me to leave it as it is for now and contacted him if issue gets worse later. (Not charged for today's appointment. ) Really appreciate his transparency and honesty, will definitely recommend Polis to anyone who is looking for a reliable and honest plumbing professional. (P.S Radoslav is more than professional, he is also super fun to work with)
Bob S.
02/10/2023 12:00:00 SA
I will start with my close - Yes, we will be using Polis Plumbing again. Not only that, I will be referring friends and family to Polis. We needed a new kitchen faucet installed. I reached out to Polis Plumbing to make an appointment. I was able get an appointment for the very next day. I received follow-up confirmations and ETA via text. Emil and Darmitri (sp?) arrived within the agree upon time period and started work right away. They were both very efficient with their time and took care to clean up after the job was done. Not only did the team complete the work as agreed to, they went above and beyond with some repairs to the sink caulking and drain pipes. I was very impressed with their work and their professionalism. The new faucet looks great and is working perfectly. And for the Yelpers who missed the opening line - Yes, we will be using Polis Plumbing again. Thank you, Polis. Great work!!
Gill B.
05/07/2020 12:00:00 SA
Had Polis Plumbing come out to re-mount a toilet and had an excellent experience with Emil, so glad we called! Emil was prompt, his estimate was totally within reason and competitive, and he did the job quickly and it's now mounted and sealed better than when the job was done originally a few years ago. He then came back the next day because toilet wasn't flushing well, and took care of that immediately and at no charge. He also checked in after everything was done to make sure we were happy and satisfied. Next time we have a plumbing issue, I will make one call, to Emil. Highly recommend Emil and Polis Plumbing without hesitation!
I had a great experience hiring Emil with Polis Plumbing to fix a leak in our bathroom and replace two faucets. We thought we only needed him to replace a facet in the bathroom as the sink was leaking but we soon found out that there was a split in one of the pipes as well. He had all of the necessary equipment to also replace sthe piping and offered me a reasonable rate. Not only was the work he did great he was friendly, helpful with a few other questions I had and punctual. I highly recommend Polis Plumbing and am so glad that we now have a go to plumber who we trust for our future plumbing issues.
Called Emil to do two separate work and he resolved or fixed the issue thhe same day. Really happy that he works on the weekend and arrives on time. He respect my house and removed his shoes before entering. The first issue was a toilet that needed to be reset. The bathroom also had a foul smell so I thought it was the toilet. Emil told me it was probably the shower and just needed to buy some drango. He was correct and it did the job. He asked if I still ll wanted to reset the toilet since it probably wasn't an issue. He was honest and could have easily lied. I had him reset it anyways.
While there I asked him to check out my upstairs shower cause it was making cranking louses. He sAid it was probably the cartridge and sure enough he was correct again. Again I ordered a new cartridge and shower head he came and installed it quickly and with ease. I would definitely call him again for any plumbing needs.
Michael O.
05/03/2020 12:00:00 SA
After a night of no hot water, I jumped on the phone, trying to find someone who could solve the problem. After talking with numerous companies, I fully expected to be paying close to $3000 for a new water heater. Then I found Emil and Polis Plumbing. Emil came out within an hour, diagnosed the problem (a bad controller), told me that I did not need a new heater. He then left, without asking for any money, to see if he could get a new controller. Within an hour, he texted me to say that he had the controller and that he would be back in a few hours to install it. Sure enough, he came back later in the day, installed the new controller and we were back in business and for a whole lot less than a new water heater would have cost. I would highly recommend giving Polis a call for your plumbing needs. Great communication, professional, honest and very fairly priced.
Scott L.
12/06/2019 12:00:00 SA
Prompt, Courteous, Honest and Affordable!. Saved my Thanksgiving break! My tankless water heater died a few days before Thanksgiving 2019. I was fully expecting to raked over the coals when I started making calls to plumbers. First off, Emil, answered my phone call at about 9:30 pm at NIGHT! Many of the other outfits have answering services that take your info, etc., which is a drag. Emil was able to come out the next day at 10 am. He gave me a window of 1 hour to arrive from (10-11 am) and called to tell me he would be there at 10:20 am and was on his way. I love working with people who respect my time and are courteous! When he assessed the old water heater, we both agreed it was finished and my preference was to just get a new unit rather than try to fix a 10 year old unit.
I had a Noritz unit previously and frankly I was never super happy with it. It was a bit underpowered for my home and family size and it did not recirculate hot water through the water lines. It only lasted 10 years with Pleasanton's hardwater. (Pleasanton owes me many appliances because their water breaks so many of them, thanks Pleasanton, NOT.) I will definitely service my new one annually. Emil suggested a Rinnai unit that recirculates hot water through the lines so that I don't have to waste a bunch of water waiting for hot water to arrive at the tap or shower head. It works great and I can control that with my smart phone or ipad so that I don't waste lots of energy doing it. (note, Rinnai's Andriod app is not so great. Set it up using the ipad or iPhone first if you have one and then you can use the Andriod app just fine, not Emil's doing, that is on Rannai). Emil had to order the unit and he showed up the very next day. It is an expensive unit but from what Emil quoted me I could tell he was not overcharging me for the unit and the installation fees were reasonable so I was please with the value he offered for the unit and the labor.
It took him about 4 hours to hook things up. He improved my current setup by running the pressure relief line outside of my garage, previously it would have released inside my garage. So more peace of mind there. He also installed the values for servicing the unit which will help make that really easy to do myself. While running the pressure release line outside he accidentally bumped into the vent from my dryer. Well that plastic thing has been baking in the south side sun for 10+ years and it crumpled! Emil, simply replaced it. Had he not, I would have not known and just assumed my kids hit it with a soccer ball or the dog knocked it. So, he is HONEST! Does the right thing when no one is looking. I love that too!
I will definitely use Emil again. Before he left I got a quote from him to replace my aging water shut-off valve for the water line into the house. I just wanted to wait for better weather so that he does not have to do it in the rain! The price he gave me was very reasonable.
I was super delighted that Emil fixed my problem during a chaotic time (Thanksgiving) and did not take advantage of the situation like so many plumbers to extract more money from me than was warranted. He also provided quality work.
I've needed some plumbing work done at my house and I cannot rave enough about their workmanship, promptness, and value. Rado was an amazing plumber who called 15 minutes before to notify me during the window when he would arrive. He fixed my water valves and also cleaned up very nicely afterwards. He was in and out in three hours and taught me a couple things about plumbing that I didn't even know about! Highly recommend giving them a call!
Gene D.
08/10/2022 12:00:00 SA
Another five stars. The job was to replace three bathroom faucets and drains. We had purchased the faucets through Home Depot, who's in store service department was less than helpful so we ended up having to order them on line. Which meant I was unable to use my military service discount. Made an appointment with Polis Plumbing to have one of their plumber's give us a quote. Radoslav arrived on time, gave us a quote which we found reasonable, and he offered to do the work at that time. We gave him the go ahead and he proceeded. Took his shoes off whenever he was in the house which we appreciated. The new drain parts didn't exactly work so Radoslav ended up having to improvise to make the drains work as they should. Radoslav's communication was great and he stuck with it until things worked properly, most importantly with no leaks. Two weeks later, still no leaks.
Emma D.
04/04/2022 12:00:00 SA
I have been calling on Emil and his team for three years now. This is a highly reliable, diligent and friendly company. I wouldn't go anywhere else. 100% recommend
Polis Plumbing just changed our 17 year old water heater and they did a great job. They work fast and efficiently. I appreciated Emil's patience with all my questions when deciding on what water heater to go with. Emil is very knowledgeable, honest and responsive. He also followed up with me a couple of days after installation to check to make sure everything was working as it should be. I highly recommend Polis Plumbing and will definitely reach out to them for future plumbing needs.
Bryan G.
04/06/2022 12:00:00 SA
Great experience, highly recommend. Quick to respond, installed gas line exactly as I described.
Polis Plumbing helped us convert our wood burning fireplace to gas and I have never been so happy! The crew was friendly, professional, prompt and the quotes are very reasonable. We loved the work they did for us and plan to use their services again in the future.
Mekia B.
09/08/2020 12:00:00 SA
We needed a gas line run to our dryer and stove. We received other quotes and the work they recommended for running the gas line seemed expensive and unnecessary. Polis Plumbing created a more efficient mapping for running the gas line from the garage to our dry and under the house for the stove and the pricing was very reasonable. It only took a day for two men to complete and now our appliance is working great.
Margarita L.
11/05/2019 12:00:00 SA
Polis plumbing did several jobs for us . First , when the water heater was leaking, Emil came and explained what he was going to do, provided the brand I wanted and finished the following day.
The second job was replacing the cartridge for the shower . The third was replacing the main pressure valve. At all time he work diligently. His pricing was competitive. Given the good experience I would call him fior other plumbing jobs .
We had a large leak at our water main connection to the house. Unfortunately it was on our side of the meter.
I reached out to Emil as I was heading out of town and he came by within 2 hours of my call. He quickly assessed the issue and called me with a quotation for repair.
He completed the repair in a timely manner and communicated well with me.
Overall, I found Emil to be very professional, responsive and his pricing was fair.
I would definitely use his services again
Mandip S.
10/02/2019 12:00:00 SA
Emil came and installed the plumbing for our sink and dishwasher. He was extremely professional and thorough with his work. We had some parts missing which he didn't mind going out and getting while in the middle of the job. If you're looking for someone reliable for plumbing, definitely reach out to Emil!
Karen N.
05/08/2020 12:00:00 SA
Emil did a great job and responded to my inquiry quickly and scheduled my appointment right away. I would highly recommend Polis. He did a great job that was done timely, safely, well and was also very neat.
Terri L.
03/02/2020 12:00:00 SA
I recently needed to call a plumber for my mother so I called on Emil, Polis Plumbing. She had a leaking faucet. Emil came the following day to fix her faucet and he went above and beyond and fixed her kitchen faucet too. Big job or small job, call on Polis Plumbing for your plumbing issues.
They did a great job replacing our water pressure regulator. They were responsive, efficient and honest and had the best pricing. Would definitely use them again for our plumbing needs!
Brian M.
02/10/2023 12:00:00 SA
Rado and Emil are the best in the Tri-Valley! They are smart, respectful, honest and do great work.
Huynam D.
09/08/2019 12:00:00 SA
We have used the services of these plumbers in the past. There were variety of things to fix around the plumbing in our older house when we just moved in and later. Always excellent and reliable work for a reasonable price.
Emil arrived on time and quickly diagnosed and fixed the water heater. Would definitely recommend Polis Plumbing and call them again if needed.
John W.
02/11/2020 12:00:00 SA
Emil's our new local plumber. I had a leaky laundry room faucet, called Polis Plumbing and Emil showed up within a couple of hours.
Emil reviewed the problem with our faucet and provided an estimate.
It wasn't an emergency so Emil ordered the part and then returned on my schedule for the replace the faucet.
All in All, a great experience with Polis Plumbing and would highly recommend and use again.
Ron L.
05/04/2020 12:00:00 SA
We are doing a home improvement and needed to add an earthquake emergency gas shutoff valve to our gas meter; I received several quotes for the job; Some outlandishly high! Emil, of Polis Plumbing, was one of the best bids; I chose Polis because of the better Yelp reviews; I'm so glad I did; Emil was very professional and conscientious from the start; Emil called me twice before he arrived to let me know he may run a little late for my appointment; He still arrived within our agreed time frame!
I had bought the valve in advance but now feel it wasn't necessary; Emil could have provided the valve! Now I know;
The job took only a short time but Emil made sure I understood what the valve does and how to reset the valve in case it shutoff by something other than a 5.4 earthquake; If I need great quality plumbing work done again I won't hesitate to call Polis plumbing;
I had questions two days after our job and Emil was nice enough to answer those questions as well
Allan N.
03/08/2021 12:00:00 SA
I found Polis Plumbing through Noritz as I have a tankless water heater. I needed my water heater to be descaled. They quoted a great price and came. However, I had another issue at home where my water flow was decreasing in one of my showers. They proceeded to investigate and changed my shower cartridge which seem to work. Job well done but my wife complained that the water is still slow. They came back again another day to troubleshoot and decided to swap out cartridges to see what was the cause. In end the found the problem, great service, responsive, respectful in explaining stuff to us and did not charge us the second time to get the job done right. That's the kind of service company to keep. Will ask them back for descaling in the future and other plumbing jobs. Thank you for taking care of us.
Safal P.
12/01/2019 12:00:00 SA
Emil did an excellent job with our water softening system installation as well as our reverse osmosis installation. He was prompt, efficient, and clean with all of his work. Very affordable as well! We would highly recommend Polis Plumbing for any of your plumbing needs.
Emil and his team are top notch. They show up on time, are very knowledgeable and professional, and have fixed a number of plumbing issues at my new house. Highly recommended, I will continue to use Polis Plumbing in the future!
Harry S.
11/04/2021 12:00:00 SA
5 stars: Emil and team are honest, informed and standby their business and are committed to ensuring you're satisfied with their services. We're pleased with the water softener installation; fair price and very transparent and open transaction. No complaints or issues at all. Furthermore, we called a few times with some basic questions (water was bubbling at times etc), Emil and team answered with no fuss and never made it seem like a bother. Much appreciated.
Water heater broke. Contacted Emil and he asked for the model number of water heater we had. We didn't know so we took pictures of the heater and sent to him. From the pictures, he knew the exact model and even told us the date that it was probably installed. He was spot on! He came out to quickly verify the heater and setup. Emil gave us an estimate and date.
He came within the window (he even gave us an update that the window moved up 30m). Very professional, very efficient, and the work he performed looked like a picture from a water heater catalog. He gave us instructions on what to expect from the new water heater and how to use it. We paid him what he quoted and went in his way. I don't think he even broke a sweat. 10/10 would use his services again in 2032.
I just had Emil fix a leak in my main water pipe. Before performing the work, he provided a no-hassle, honest assessment of the problem and repair estimate. The repair was non-trivial as the leak was coming in the connection between a copper pipe (above ground) and a PVC pipe (underground). He was very upfront and honest as to costs and time required to fix the leak, with possible worst scenario of having to break concrete and replace part of the PVC pipe (which would cost more and require more time and effort). Low and behold, Emil started to fix the leak, and within a couple of hours, fixed it without having to do the extra work of removing concrete to get to the PVC pipe. I was very impressed with the quality of his work, the communication he provided (both before and after the work), cost of labor, and most importantly, his honesty and personality. I have found my go-to plumber for any future repairs, and I would not hesitate to recommend him to any family, friends, neighbors, or yelpers.
Great job Emil!
Recently, our water heater was leaking so we contacted Polis Plumbing based on the great Yelp reviews. Emil came to our home the same day that I contacted him to make an assessment at no charge. He determined that we needed to replace the water heater which had never been replaced since the home was built in 2006. We hired him to do the job and it was an excellent experience. He was able to install the new water heater asap which was great. Emil is extremely pleasant, knowledgeable, respectful and dependable; he also cleaned up the area in our garage after the installation which was nice. He followed up with us a couple of times after the work was performed to ensure everything was okay. There are no leaks with the new water heater and all is good. I highly recommend Polis Plumbing and would definitely hire this company again for our plumbing needs.
Emil was very responsive and gave a best quote to replace my 50 gallon direct vent water heater. He arrived on time and finished the job with out any issues. If you want to local trust worthy plumber in Tri-Valley, I would highly recommend Emil from Polis plumbing.
Polis Plumbing installed a hot water dispenser, ro system and circulation pump. I contacted Polis and they responded back the same day. Emil came over the next day to do a walk through and gave a reasonable estimate. I needed a cut out in my counter top and Polis was able to do that as well. On the day of the install, Emil showed up on time, installations were seamless and he cleaned everything up. He went over on how to work all the new devices. Emil noticed one of my faucets was loose and he tightened it. Emil was very responsive and professional. I will be using Polis again for future plumbing needs.
We recently hired Polis Plumbing to add a gas line for our new cooktop. This wasn't an easy job due to the layout under our home. Emil and his helper worked non-stop for over 9 hours until they were complete. The next day our water heater pilot light decided to go out and Emil came out and restarted it less than 30 minutes after I called him. Needless to say, I was impressed not only by the work Emil did, but his determination to complete the job and to leave with a happy client. Polis is highly recommended and I would not hesitate to call them for any plumbing job.
A shout out to Rado from Polis plumbing. Did not cut corners and worked until dark to get the job done correctly. 5 stars.
Shout out to Emil of Polis. Two weeks ago he fixed a leaky pipe above the ceiling in my garage. I cant say enough good things about Emil. He did an excellent job and his price is very reasonable
Pete F.
11/10/2019 12:00:00 SA
I required installation of a seismic gas valve per a residential building inspector and requested quotes from 4 different plumbing companies. Here are the facts:
1. Polis Plumbing offered the best quote by about 10-15% compared to the other companies I had contacted.
2. Emil was able to schedule within the week at a time that worked best for me.
3. Emil arrived on time, was professional, finished the work quickly, and had an excellent disposition the entire time.
In short, an excellent experience, and will definitely utilize their services in the future if needed. A very satisfied customer.
I couldn't have more positive things to say about Emil and Polis Plumbing, they are seriously the best!
We needed a water softener system installed, from the minute I contacted Emil he was super on point - he came for a free consultation the next day, and scheduled my installation just a few days after including delivery time for purchasing a new system. More importantly they probably offer the best pricing in town as I talked to 4 different companies before booking Polis. Unlike many other companies Polis doesn't give you the sales pitch where you're shown a retail price then they offer you this discounted price, and if you think it's still too high they'd tell you oh well if you can book TODAY I'll take an additional XYZ amount off, that usually puts me off. Emil on the other hand would give you an honest, competitive, take-it-or-leave-it-price, which proven to be the best.
Installation process was also very efficient. Emil can with two other helpers and got my system installed within 2 hours. He explained to me in details how the system works, what we need to do to self-maintain (e.g. add salt), they also cleaned up all the debris and left us a clean garage.
Now we have soft water running and we couldn't be happier! Oh they also offer 1 year labor warranty. What's more to ask?
5 starts all around. Highly recommended!!
After searching long and hard for someone to fix the caulking in my bathrooms, I took a chance and reached out to Polis Plumbing. Emil responded to my request promptly and professionally, and we set up a time for him to come look at the job to give me a quote. He arrived on time for our appointment, was masked, and had removed his shoes before I could even ask him to. He told me I'd have the quote via email that night, and I did. It was an incredibly reasonable and fair price. We set a date for him to come and do the repair. He worked efficiently and was extremely professional the entire time, even trying to work quietly so as not to disrupt my children's remote learning. He had me inspect the work when he was finished, and I could not have been more pleased. His work was beautiful and made the bathrooms look brand new. I've definitely found my go to plumber!
Great service! Thoroughly explained what the issue was and why It kept happening.
Very professional, he even removed his shoes without asking.
I'll definitely call again once I order some parts that I still need.
Emil was very professional and nice. He fixed my drain clog and helped me with instructions on how to prevent it from recurring in the future. His rates are very reasonable and the turn-around time was awesome (all of our plumbing problems have to be solved yesterday, correct?). Can't say enough good things about the experience under the circumstances. He was COVID prepared and highly professional.
Bailey B.
07/09/2022 12:00:00 SA
Such awesome people! They did an amazing job and fixed everything that was needed to be done quick to respond and very efficient job
Serviced tankless water heater. Emil was easily reachable , provided total cost before hand with no surprises and performed hassles servicing. Would highly recommend.
I reached out to Polis Plumbing the last min before I decided to replace some new toilets. Emil responded the quote in no time and showed up for a free consultation on Sunday afternoon, his day off.
Their service was great. We are very happy with the new toilet installation.
Great job all around; timely, courteous; mask wearing & did a fine job!! We would highly recommend Polis Plumbing to anyone!!
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