Steve B.
08/06/2021 12:00:00 SA
Plumbing issues always happen when you least expect or want to happen, like on a late Sunday morning. And no one expects to see your bathtub and shower with water (and other things) coming up the drain instead of going down the drain. I would consider this an emergency and I also expected to pay quite handsomely for the callout. After calling four different plumbers and either getting voicemails or an afterhours/weekend answering service picked up, no one was responding to my calls. Sean (owner) from Orange County Drains & Sewer Services, picked up the phone himself on my first call. He was upfront from the get-go; told me he had a few calls they were working but he would be able to help. He asked what was going on, I explained to him our situation and he said it sounded like a main line problem. Not even an hour goes by and Sean called back and said he'll be there by 4pm. Before he even started working, he was upfront and gave me a price to do the work. Without hesitation, I told him to do the work because the price was more than reasonable for an emergency call. How do I know it was more than reasonable? I had someone tell me I should have called them because they have people who do this type of work, including emergency calls, and I probably overpaid. When I told him what the pricing was and what we were paying, he immediately stated we got a great price from Sean. Within a few minutes of arriving, Sean cleared out our problem. It wasn't just a standard blockage. As he stated on the phone, it was a main line problem, which caused our plumbing to back up to the house. He recommended a cleanout at the front of the house and gave me a price to do that. The nice thing about the price was whatever I paid for the emergency call would go toward the work for the cleanout. I agreed to the cleanout and the next morning, Sean and two additional team members were there ready to work. Within a few hours, we had a long overdue two-way cleanout installed and the hydro-jetting cleared out any remaining blockage. The work was clean (no pun intended) and neat. Sean and his crew were extremely professional, upfront, honest and hard working. I know this isn't the end of our plumbing adventures because after seeing what I saw on his camera feed and his explanation of what everything was, I know there is still work that needs to be done under the house and our mainline eventually needs to be addressed. Without a doubt or hesitation, if you need work done and hopefully it's not an emergency (but if it is), I would recommend Orange County Drain & Sewer Services to anyone who needs help. As my wife said, Sean and Orange County Drain & Sewer Services has a customer for life.