Tim P.

02/07/2022 12:00:00 SA

Frank was awesome. I got notification he was on his way and there was a photo of him so I knew who to expect. When He arrived he introduced himself and asked me what problem was we experiencing . I showed him to the bathtub/shower where we were experiencing a drain clog. He examined and gave me a price quote. Very friendly, professional and he got straight to work! He unclogged the drain and presented me with a Digital work order/receipt for me to sign and politly asked for payment.
Honest up front company, who we will use the next time there is a need for the services they offer.

Ken C.

4/26/2023

Michael and Ralph were punctual. They notified me when they had a cancelation and would arrive to appointment early. Showed them my problem and provided multiple options as to how to resolve the problem with my clogged drain. No pressure at all in choosing a option for unclogging the drain. They fixed the problem ASAP. They also took the time to answer my questions without me feeling like they had to rush to another job. I will be calling them back for the next plumbing problem.

Andrew G.

2/28/2020

Nick from option one plumbing Showed up on time He explain to me exactly what had to be done to removing and replacing my water heater. He also explain to me the different types of methods to heat the Hot water in the home.

William W.

7/31/2023

They recommended that my water pressure regulator be replaced. Inquired how much it would cost. Service rep quoted a price of $468. I priced the regulator on Home Depot's website $139 + tax. Bought the unit and replaced it myself and saved $320....

Brian O.

2/20/2020

My backyard hose bib was leaking and so I chose Option One to fix. They were busy the day I wanted them to come out but rescheduled two days later at my request. Eric showed up and soldered on a new one without issue. I will refer to them again for any plumbing issues I might have in the future as my house is old and things are bound to break.

Julie S.

11/16/2022

Billy was great, we had a clogged kitchen sink, he took care of it and also used a camera to inspect it. Will use again!

Hardi W.

6/27/2013

This guys are awesome, had my main line backed up.. I knew it must caused by some roots which had grown during the spring and filled my cracked mainline pipe. I called several professional plumbers and found these guys. They immediately quoted me the exact price as advertised... They sent Jason, first he politely explained about the work needs to be done and the risk involved, since I don't have a proper clean-out line...

He went up to the roof and managed to clear my mainline within 15 minutes...
Then gladly I realized he just priorly explained the risk due to their company policy procedure.

He also checked my water pressure as complementary services, which I found a very helpful knowledge.

I will definitely recommends this company to anyone ..

John G.

1/28/2018

I had a great experience with Option One, and especially their supervisor Adam Seymour, who oversaw everything. They came out immediately when my sewage drainage pipe to the city sewer backed up. They identified the problem properly and came back promptly over the holidays and installed a liner that solved the entire problem, and then did an excellent job of cleaning up and restoring the garden bed to what it looked like before the incident. They had an opportunity to do a much more expensive job and replace the entire pipe and recommended that I go with the less expensive liner instead, and it solved the problem. Adam was extremely responsive and showed great follow-through. He was a pleasure to deal with.

Steve K.

06/12/2016 12:00:00 SA

I needed to have a tankless water heater flushed. Unfortunately, plumbing company's want to sell you tankless heaters, but don't want to service them. After making appointments with 3 other plumbers who all ended up flaking out, Option One finally showed up. They flushed the water heater and the price was reasonable. I'll use them again in the future.

Max H.

07/06/2020 12:00:00 SA

If you are in need of service or repair, then look no further. Option One took awesome care of us. Water heater broke and within 30 minutes, they were at our door. Needed to replace the water heater. Nick (our plumbergave us straight forward pricing and estimated the job being done within 3 hours. Bingo bango... 3 hours and done. Thank you Option One!

Amie M.

11/01/2017 12:00:00 SA

Cori's da bomb! I think he can do almost anything. To boot, he's a very polite young man.

Deborah A.

1/15/2021

Our septic started leaking up front about a week ago. We made a few calls and Option One was the only company available to come our right away. (A little back story, we knew our septic would eventually become an issue bc when we moved in 18 mo ago there was a large pepper tree on top of our septic tank. It had been there for 34 years and had already caused some damage so we had it removed.) Shaun came out the first night and told us we would be taken care of. The next morning Supervisor Brian and another crew member Ben came to pump our tanks and see how bad the damage was. Unfortunately it was not great news, the tanks had failed and cracked so we needed new ones. Also, come to find out when the home was built (in 87') our sewer line was almost 10 inches lower than our tanks. After 8 days of very hard work by Ben, Oscar, and Shaun, we have a new tank and ejector pump and everything is running beautifully. They showed up when they said they would and ready to work. They kept us updated on any and all changes that needed to be made. Any questions I had were answered. They even took the time to move my rose bushes for me and put them in pots so that I would be able to transfer them. What a wonderful company to be able to count on in our time of need!

R G.

12/30/2015

Called them early in the morning for a stopped up bathroom sink and they were out to the house same day during the time window scheduled. Resolved the problem quickly and for the quoted price.

Craig R.

3/13/2021

Tom arrived arrived quickly and diagnosed my leaking pipe problems immediately. He was thorough in explaining options and worked extremely hard to resolve my issues.

Sharon M.

05/10/2017 12:00:00 SA

I needed to hydrojet my main line. I had Option One previously handle a plumbing issue so I called in the morning & within an hour Ryan arrived and completed the task. Their prices are very reasonable compared to other local plumbers. Thanks so much for your prompt response!

Carl H.

01/08/2021 12:00:00 SA

Anthony examined the situation, along with my girlfriend's expert input, and fixed our clogged drain in practically no time. We were working on it for 2 days, but had no success. He had the magic touch. Thanks so much!

Mindy D.

12/15/2017

THOROUGH. TRUSTWORTHY. KNOWLEGABLE. My husband and I were highly impressed. Brennan and Eric were not only professional and friendly, they took the time to provide education. Further, they went ABOVE AND BEYOND to proactively spot check a few other issues in the home which we very much appreciated. Thank you, thank you Brennan, Eric and Option One!

Jason G.

06/09/2016 12:00:00 SA

Discovered a major leak under our driveway around 10pm on June 7th. Lots of water gushing from cracks in the concrete. Performed some basic troubleshooting with house water and sprinkler system. Ultimately had to turn off all water to the house to stop the leak.. Option One came out the next day, June 8th, to assess the location of the leak shortly after we contacted them (within 2 hours). They quickly isolated the location of the leak and ran us through our options. The only options were to break through the concrete and repair the leak or divert the main elsewhere and bypass the leak under the driveway. We were quoted both options and felt comfortable going through the concrete for the price quoted. Boy am I glad we did! We found multiple lines, both main and sprinkler, cracked and leaking in the same location. Ron H and Jon H are the best! They fixed our lines all up and I'm confident the problem will not come back.

Ask for them if you can. The project was complex Lots of hard labor to reach the leak on a warm summer day. Ron and Jon were incredibly professional. Their attention to detail with such a complex fix was amazing. Great work and an even better cleanup. You would not know they just performed major surgery on my driveway if it weren't for the wet concrete patch. Overall good dudes and I will be calling Ron for all my plumbing needs in the future.

Lifetime customer!!!!

Frank S.

2/27/2023

My kitchen sink was draining slow
they cleared it...the job so far is good
just not happy with price..it was a lot of money

Erin W.

7/16/2020

Ryan was outstanding. We had Option One Plumbing come out because we had excess leaking from an emergency drain from our ac units that was quickly becoming a bigger problem. Ryan took the time to understand the issue, diagnose the cause, and make a fair and honest recommendation on how to address the issue. Of course we accepted, and he was able to quickly perform the work, showing us the primary cause of the issue along the way. Ryan also made some honest recommendations for other improvements that we will consider. Really pleased to have reached out to Option One and gotten Ryan as our resource.

John and Erin W.

Debbie M.

04/12/2021 12:00:00 SA

Great reliable service. Plumber Jose showed up on time and got the problem quickly resolved (clogged drain line). Work was fast and efficient and service was friendly and professional. Will definitely use them again in the future! Reasonable prices too

Renee G.

2/27/2021

Was panicking about finding someone to come help us on a weekend at the last minute...
First guy arrived right away to assess the water pipe repair we needed (had an underground leak in the front yard). They gave us a decent price on the repair & had the tech here within the next hour... Repair was done, the tech refilled the hole and even hosed any mud off our walk way.
Both Rep and Tech were courteous and knowledgeable, we Will 100% be using Option one for future repairs and referrals

Randi V.

7/30/2020

Really happy with the service I received from Nick and Brian today. They did what they said, charged what they advertised, and I got to watch the camera work in the pipes. They were prompt, very friendly, and I would recommend this company to anyone needing a good plumber!

David B.

6/23/2020

Professional install of my water heater and kitchen faucet! Thanks option one plumbing and David the installer/plumber. I would recommend this company to friends and family for plumbing needs. David the plumber was professional and showed up to do the work fully equipped.

Sean A.

9/13/2021

Appointment was delayed a few hours but customer service from the plumber that came out more than redeemed them. thanks again for the help Anthony.

Frank S.

01/07/2020 12:00:00 SA

I called option one at around 4pm on a Tuesday afternoon with backed up plumbing issues. The lady that answered the phone was very polite and did everything she could to get a plumber over that day. Around an hour later we had Logan at our door. He explained what my options were and proceeded to work on the house. He found an issue in the main line after snaking it for a few minutes. After doing a walk around the other faucets he noticed the kitchen sink had other issues...he made it right. There was an extra charge for going on our roof a clearing out the other plumbing but I felt that Logan was doing an excelent job in trying to solve our issues. I never felt preasured or price gauged. Great service, quick responce and very fair pricing. Thanks Logan and Option one.

Maria F.

1/22/2017

Ripped me off using HERO / Renovate America. He subcontracted roofers and AC contractors when his licence prohibits subcontracting. Doesn't pull permits or get required inspection by city. No contract no warranty in writing. Also took the money($31,000.00) and 8 months later still refuses to pay the subcontractors, so now they are pursuing the homeowner. Larry Enright is a thief using his nephews license. Brandon Seymour cashed the check, but is committing fraud. He charged $16.5k for a $300. Easy install water recuculator sold at home depot on sale$199. He won't provide invoices, or estimates in writing and pads your bill or contract. Then falsified a charges when pursued by HERO. Suing this creep and Hero for paying him after filing fraud charges.

Alan R.

7/17/2023

Paul/Christian were polite and a pleasure to have at the property. Repair was complete by 7pm on a Saturday after being called in that same morning. Only reason not a 5 star was pricing. This was a relatively average repair of a failed connection of a brass/pvc fitting at meter requiring some 15 minutes of soil removal to completely expose. I had this exact same repair done at other end (at main valve) only months earlier with significantly more work (cement removal and recement) for 25% less money. They did give a 10% senior discount but, ultimately did not use the schedule 80 parts communicated and used only schedule 40 due to lack of parts on truck and had to go to Home Depot. Approximately $5 in parts, a brass to pvc connector and 12 of pvc pipe and glue). It was a weekend so, I'm overall happy with job and hope the lesser quality parts hold up for years to come. Apologies that cost brings down their rating.

Frances P.

03/10/2023 12:00:00 SA

Professional and efficient. Technician Brent came by to repair a clogged toilet, even on a very rainy day. In a matter of minutes, he took care of the problem. We appreciate the dependability and reliability we were given today.

Roger M.

04/12/2023 12:00:00 SA

Have a leak in my garage they sent out brent and brent had it fixed in no time. Over all great first experience with option one. Thank you

Johnny Angel L.

02/06/2019 12:00:00 SA

Me and the Family are house hunting in Menefee and we needed an Inspection of the sewage line. So they sent the Gentleman by the name of Robert over. He was straight out and to the point with his observations and reports. Coming from a Military background we need the details and he wasn't hesitant to do so. Thanks much for your help brother.

Richard L.

3/27/2018

With great regret I give this poor review. This used to be a company called Any Drain and we really liked the service. Then they changed to Option One and now it seems like hit and miss to which type of service you receive. This last time they told us our drain couldn't be cleared and pipes would need to be replaced at thousands of dollars not to mention the remodeling that would need to be done afterwards. Long story short I called another plumber and he cleared the drain for $50. So if a plumber says thousands of dollars to rip your walls out you might want to get a second opinion. I should put one star but like I said I think they have some really good people working there, but also some poor ones.

Kelly H.

07/04/2020 12:00:00 SA

My second review is still horrible! The owner, Larry, contacts me offering services to fix my water heater the plumber left dripping or a refund. I have text him twice since our conversation last week and no response. He said he would review pictures the plumber took, which there were none. He said he would talk to him, Alfonso, as this hasn't been the first complaint. I declined his offer to make things right and just want a refund for a service they didn't do. I'm never letting this company back in my home as I believe the underlying idea was to break something on my water heater and then cost me major repairs. If the owner makes promises, Is not good on his word, what does that say about his employees? Not a good role model. I still have no receipt and am requesting $83 which they should make $ 166 double for the hassle this has created. Be warned. Do not use them. Maybe it would be better to let your house flood then call Option one.

I finally received a refund 3 days after my request but no follow up about what happened, why it happened or a formal apology. Many words I won't repeat but I'm done with the banter.

Olivia J.

2/17/2020

We had a clog issue at our flower shop the weekend before Valentines Day. Option One came through for us without any hassle. Ryan G. Was prompt and neat and courteous. Showed up 10 minutes early for the appointment and proceeded right away to tackle the problem. Price was quite fair, too. Thank you Ryan G.and Option One for saving the day. You're our Super Hero!

Steve R.

6/25/2022

It seemed like a small issue until another company showed us camera work of collapsed main sewer line in multiple places. And just like that we we're getting a quote from our local plumber, not Option One. Big HUGE number and they needed to dig up my driveway. I DID MY HOMEWORK! Looked for trenchless companies where the digging up is minimal. Another local plumber gave me a recommendation which led me to Option One. I live in San Diego and they came from Rancho Cucaminga to inspect. By then I was an expert in trenchless repairs and, to my shock, post tension garage floor slab. A plumber's nightmare! Well, Andrew from Option One showed up and knew exactly the situation and how scary my garage floor was. But he said they could do it without digging up the driveway!! I waited for their quote and the quote from my local company! I worked with Anthony (Andrews brother, I like family) on the bid. Local plumber bid was considerably higher and they wanted to leave my house with a major cement patch on my driveway. So we went with Option One! Best move ever! This is a big job! Very big! Larry and his son, Jackson, showed up (family again!) They ran into several issues that we talked through. You never know what you'll find underground! They completed the job at original bid which was unbelievable! The job got so big they called in reinforcements on the spot and got this huge job done in the dark by the end of the day! True professionals beyond anything I could expect. Great people and they left my house cleaner than when they arrived and answered every question to make sure I knew what was going on! And my driveway is still perfect! A truly amazing experience! Use OptionOne! Great people!

Monica R.

10/26/2019

Chris was very helpful and prompt on his time and work! Definitely recommend option one plumbing for all your needs thank you so much

Chuck W.

4/30/2021

5 stars! Every two years our kitchen drain clogs, as it is a very old home. I had another plumber come out that advertised a special price for clearing a drain. They advertised $89. Once here, after looking at the kitchen sink, he went to his truck and prepared a quote for $306. I told him NO and that I would pay $100 and he came back with a price of $275. I sent him on this way.

I called Option One, who I found on the internet, that was offering a special on drain clearing and they came out that same day. The two receptionist that I talked to on the phone were GREAT! Very pleasant and helpful. Shaun, the tech that came out, looked at the situation and got to work. After several attempts to clear the stoppage, he succeeded and encouraged me to take advantage of their FREE camera service to see what was causing the the stoppage. They came back out two days later and scoped the drain and showed me how my OLD galvanized pipes were in bad shape. I understand that this service is a way for them to get additional work, but after they crawled under the house and worked up a estimate on replacing the drains, they presented it without any pressure. They were very helpful and friendly. Great company.

I highly recommend them to you.

Joe R.

1/18/2018

We used Option One Plumbing to repair our sewer line and put it in a liner to make sure we wouldn't have the problem again. David was very professional and helpful in helping us and the work was done fast. I will definitely recommend David and Option One to everyone.

Shannen L.

8/27/2020

Ryan technican guy came out to my house fixed the leak of bathroom water running down to my garage. He had to open the wall to diagnose the leak, and he also replace kitchen sink garbage disposal. He done a good job.

Marcella I.

05/11/2021 12:00:00 SA

Loved this company! Great customer service and fast! Everyone else wanted to charge me to scan out pipeline with a camera. This company did it free and started on the problem that day. They got our large problem done within a few days.

Lisa K.

03/07/2013 12:00:00 SA

Had a major problem in the main sewer line, which resulted in serious flooding inside the apartment building I manage. Option One came out to the property promptly after I made the call and even though it was an emergency call for which they had to come out at 11 pm, they took care of the problem for only $99.00. The technician, Ron, was very professional.
I was so happy with the service that one week later I called them again when one of the units had a stoppage in the shower drain. One of the technicians came out and didn't diagnose the problem too well. He installed a clean-out and was still unable to clear the blockage in the drain and wanted to charge the owner $500.00
even though the problem wasn't solved. I called to complain to the technician manager, Mike Hogg about the situation. He stepped right in and handled the situation in a professional manner. Mike made a call to the technician and instructed him on how to solve the problem. Mike estimated that it might cost another $125 for the work required to remedy the problem, but because the owner was so upset about already having to pay $500 for the clean-out installation which still didn't solve the problem he ended up doing the whole job for $500. The technician was finally able to clear the drain under Mike's guidance and the owner felt nearly 100% satisfied with the work. I highly recommend this company for any drain problem, but be sure to ask specifically for the technician Mike Hogg if you want the best guy to show up to do the job.

Amber O.

4/25/2019

We had a plumbing emergency Ryan was our technician. He was very professional and thorough. These guys responded so fast. I highly recommend Option One Plumbing. Their customer service and pricing is ideal

Kelvin C.

12/02/2022 12:00:00 SA

Super responsive, Tony is the guy to go to. Very knowledgeable and shared a lot with me. Highly recommend him to anybody.

K T.

08/09/2019 12:00:00 SA

We have used Option One for about 7 years for everything from blocked drains to more serious plumbing issues. We have an older home and 5 years ago, our sewer main collapsed from roots and age. Option One quoted a price and stuck with it. The hole they dug to access the main wound up being double the depth they expected. No extra charge. Adam had to dig it by hand and the hole was six feet deep. The replacement line wound up needing an ambient cure so 4 extra hours of sitting and waiting. No extra charge. It was a big job and Adam and his team worked until 3am. The main was fixed flawlessly. Adam even snaked a slow draining toilet while he was here. He charged $1 since it has to be logged as work. Not what I would call an up sell.

We recently had a kitchen sink blockage. Option One came out. The fix was more involved because the blockage was above the clean out. (Before you assume they were just creating extra work, I saw the blockage. What they did was appropriate.) The quality of the work performed, however, was not what we were used to (new guy on the job). Since we were used to a different standard and were a little wary of the job, we called Option One. I spoke to Kevin and he was quite concerned that I was unhappy. He offered to send a different individual out whose job is solely to ensure customers are happy with the work performed. I set the appointment up for today.

Brennan and Adam came out this afternoon to take a look and fix anything that was done incorrectly. After looking at the previous work, neither of them felt comfortable, so the redid everything. They were very concerned with what had been done. They took a video of the mistakes that were made so they could use it for training. It will be shown to all of their techs to make sure the errors are not repeated.

Both Adam and Brennen were eager to made it right without any additional charge. They clearly wanted us to be satisfied with their work and since we have been with them so long, they did not want to lose us as customers. They definitely took a negative situation and made it positive. I will continue to use them and can highly recommend Option One!

Heather G.

5/28/2021

Great service, on time, professional, honest and detailed!!! I had a clogged drain and called another company first. Thank goodness they didn't show LOL. I called Option One and they were there within 3hrs. The tech was professional, friendly, cleaned up everything and charged exactly the $68! I highly recommend

Jackie P.

03/08/2017 12:00:00 SA

Third plumbing company in 4 years. One other company came twice. Garret and Tim came together as a team to look at my drains and give me a couple options. Service call was free. Had I decided not to use them,no charge.
We discussed my options,negotiated a fair price and they resolved my clogged drains.
Only hiccup was website apparently has last year's pricing,which has gone up. But we came to a fair price. I will use them again,if need be.

Jamaal C.

7/30/2019

We have used this company for some basic service. Nothing too big. Couple years ago our garbage disposal broke and needed to be replaced. Cost bout $400. Garbage disposal was about $100 on Amazon. I ate it. Years later garbage disposal out again and leaking, called them up. Bout $370 to replace because out of warranty. Just this week on that disposal we got from them back in March 2019, it stopped working. Guy comes and spends legit 2-3 minutes and it is fixed. Asks me how much it cost to install, I tell him, he typing on his iPad, tells me cost for this visit is $100. Now, c'mon option one. Their prices are astronomical and I won't be giving them my business anymore. For what I have paid last couple years dealing with them I could have taken an HVAC or plumbing class and learned how to do it myself. I suggest for minor issues YouTube works wonders and Amazon has pretty much every tool you will need. My disposal was under manufacturer warranty, but my warranty for parts and labor with them was up I was told in April 2019. Look around for better price for what you need done or DIY it.

Neil R.

03/02/2022 12:00:00 SA

Great service as always. They are our go to for any plumbing needs. This time Randy was just fabulous to work with. He went the extra mile to make sure we were happy.

Zully M.

07/06/2022 12:00:00 SA

Our water heater started leaking and Option One was quick to respond to our request for a service quote. Technician Michael was professional and very thorough inspecting the heater and water pressure in our home. After receiving several quotes. Option One was fair in pricing and we liked their professionalism. They were able to install our new heater the same day of receiving our quote, installation was done quickly and we're completely satisfied with their service.

Baha A.

02/01/2021 12:00:00 SA

Apparently if you are looking to get a quote for a plumbing project, they don't pay too much attention to you. They canceled twice by making bogus excuses. DO NOT RECOMMEND at all.

Grace W.

7/25/2018

A complete joke!!! First off, the operator lady was rude when I first called. I was told someone would be at my house between 12pm-2pm and they would send me a text message to let me know when they're on their way. 2:15pm comes..no call or text from them. I called them to see what happened and they said the technician was still at the previous job (some sort of communication would have been appreciated at this point). She then said they would send out the next available technician and still nothing! Do NOT waste your time with them. Much better plumbing companies out there!

Elizabeth F.

5/23/2021

Randy did a great job unclogging our drain! On-time, fast, professional. We will definitely be using this company again for our plumbing needs.

Oscar F.

06/02/2022 12:00:00 SA

Shaun and his supervisor are awesome they located the sewer issue with no problem at all.Im pretty handy but this one I just had to call a pro
Shaun is a master plumber he gets 10 stars
Thanks you option one

Melody Q.

6/21/2015

One of the main reasons I am leaving a positive review is that they showed up within the hour time frame I was given. Mine was a huge job but Brennen assured me I would have water by morning. Both Brennen and Adam worked through the night to ensure I had running water. I recommend Option One Plumbing to anyone who needs a reliable plumbing company.

Cris G.

2/28/2018

Had a pin hole leak in copper pipe. Option 1 was able to respond very quickly. David Starr came out and confirmed and repaired the leak as well as replaced the pressure regulator which was causing the leak.

shawn g.

09/10/2014 12:00:00 SA

Just had Steven B. out as I was in a panic, there was water coming out of my light fixtures!!! They found the problem quickly, thank goodness it was basically minor, fixed that, cleared some trains, fixed the toilets, all quickly, professionally and at reasonable cost, I was very pleased with the service. He even called to let me know traffic was bad and he'd be about 15 minutes late, which was awesome.

Jianhao S.

2/17/2021

Great service! I got a fully clogged kitchen drain at the Presidents' Day, and I were not sure if any of the plumbing companies do business on that day. After submitted my service request to varies companies, I received the response from Option One literally in seconds! They asked me a couple of more questions to get the quote, and scheduled a same day service while other companies' were still working on the initial response.

Shawn showed up on time, but the problem is so severe that he had to schedule a hydrojet work to clean the pipe. They fixed the issue in the next day morning and kept the service area nice and clean.

I highly recommend them and I believe they did stick to their word which is we treat you like gold

Michael T.

7/23/2020

Oscar was sent out to my house and was very knowledgeable. He made me aware of issues within our plumbing that will need attention as soon as possible. Definitely recommend this company and Oscar when it comes to plumbing work.

Tammy S.

5/24/2021

Anthony was very professional.. I could tell he was very knowledge. He completed the work in a timely manner. I highly recommend him.

Bill D.

03/05/2023 12:00:00 SA

It appears to be a very large company. All I know is that I had major drain pipe issues with deteriorating cast iron pipes under a concrete foundation I had 4 plumbers come out at $200 a service call and they all said they wanted nothing to do with this job One company said they would trench the length of my home which would take months to get my home back in order and weaken the foundation of my foundation Supervisor Brian came out with his best camera at no charge to see the extent of the issues. We both agreed to replace some of the pipe with ABS pipe and epoxy a 2 inch kitchen pipe which no other company would perform. Another Supervisor Ben came over with awesome employees that worked thru lunch for several days to get done so I could try and get the house back by Christmas. All I know is these two guys Brian and Ben were lifesavers Ask for these guys Thank you very much for your help

Sam Y.

1/21/2021

Major water problem. From $200 bill for 2 months that jumped to $1000 and some change! Had Option One come out and Shandy was great. Explained a whole lot and had the patience to go over everything. Found more issues as we went along but hey sometimes you got to fix them all!

We had Shandy and his crew fix the water heater - brand new one and made everything up to code. To be honest I thought Shandy was great, super helpful, and at the end of the day just great work overall. Can't be more satisfied and pleased. With all the education and repairs, we are now back up and running.

Fred M.

10/14/2021

Yes Great Company & Good Communication along With Fair Pricing We differently Use their Services again Thank Fred Miller

Sew R.

01/04/2019 12:00:00 SA

I had a clogged drain. My husband tried to fix it with no luck. I called Option One that night. They gave me an appointment the next morning. Robert my technician texted me on his way. He was kind and courteous! He asked me a few questions and got right to work. Shortly after, my drain was cleared. Thank you so very much.

Doug H.

05/11/2020 12:00:00 SA

So my kitchen sink got clogged and I needed a plumber in a pinch... didn't want to spend a boatload of money. I took a big risk and found a plumber online with the best price and gave them a call. So glad it was Option One. Jessica was very nice on the phone and was able to pull some strings to get me a plumber quick. Within 20 minutes Nick was there and handled it in 15 minutes. Nick was a pro, very personable, and knew what he was doing. They charged me the exact online discount price with no tricks, fees, up selling, or anything. It was the flat rate, as advertised. I appreciate that honestly and transparency.

It's a pain to find good tradesmen I can trust but Nick at Option One is now my go-to plumber. Highly recommend!

Nichole M.

06/04/2020 12:00:00 SA

We have used Option One for many years and I think it is finally time to write a review. We have used Option One from our starter townhome in Rancho Cucamonga to now our first home in Upland. We have been taken care of every time but I want to share about our most recent experience. Pedro came right over when our tankless water heater went out AND our very old water softener system. Weird crystals started coming out of every faucet and shower and it was so terrible! Pedro was here for 3 straight days and although I wish he had partner to help him as it was so much work, he took it like a champ! It was quite a lot of labor but everything was replaced and we are back to normal. I don't see Pedro's name on any of the reviews I've read so I am happy to share that Option One has many great workers! Thank you Option One for always being there from our Titanic-like flood (from washer) to salt crystals shooting at us with freezing water in the shower! Glad I can rely on great service for the future.

David G.

08/08/2018 12:00:00 SA

Called them to fix a leaking flushometer closet. Quoted $225 to fix it. I gave the technician the green light. Started leaking again the next day. They came back out the next day and quoted me $485 for a valve replacement. I actually had to haggle and get approval to have the $225 I already paid go towards the new job. It's not my fault you misdiagnosed the problem. The whole time I was given the impression that this was some sort of burden to them. 1) YOU told ME what the diagnosis was and what the fix would be 2) you were wrong about the fix and it should be on you to make it right 3) none of what happened was any fault of mine so I shouldn't have been given any attitude. Oh well, life goes on.

Sunny L.

05/06/2022 12:00:00 SA

Better than all the plumber we had called before. Show up on time as agreed, and reasonable price. Customer service is great, and Plumber is very professional. Definitely will recommend to all my neighbor next time.

Jeannie P.

06/08/2018 12:00:00 SA

Unfortunately my husband and I were told that we had to have our home repiped due to us having 2 back to back leaks in December 2017. We called out Option One plumbing and Anthony S. came out to give us an estimate. Anthony's observation and recommendation was that our home should not be repiped due to the age of our home and that the 2 claims were just isolated incidents. I truly appreciate Anthony S. professionalism, honesty and how he explained things. It was an honor having Anthony S. being such an honest person in our home, especially with how some companies would rip their customers off.
Option One and Anthony S. comes highly recommended!!!!

Laurence M.

02/10/2022 12:00:00 SA

Fast, responsive, honest and all at a fantastic price! Why would I use another plumbing service? Option 1 is now my #1 option.

Susan A.

9/20/2021

Oh my goodness! They really only charged $68 to clean the clog from my kitchen sink. They were on time and took less than an hour to fix the problem. Simply amazing!

Brian M.

5/18/2021

The service provide by Tony, Brian and the entire crew from Option One was outstanding. I had a huge problem with a blocked drain in my backyard and they worked very hard over 2 days to get the problem resolved. They did a great job not only clearing the drain but also repair and the concrete and restoring my yard to the original condition. Thanks again for a job well done and the price was reasonable considering how much work they did.

Dave D.

5/20/2022

Option One did a great job helping track down a tricky leak and resolve the issue before it cost a lot of money in remediation.

Highly recommend!

Thank you!

Mike Z.

10/01/2018 12:00:00 SA

Been a loyal customer for a few years now, finally had to excavate and put a new clean out in front of my house. Option One didn't disappoint at all, Dough was very professional and wasn't afraid of hard work! He dugout a 4' hole in some pretty hard dirt and didn't complain once, also gave me a great price on the procedure!! Thanks again, we appreciate it

A T.

9/16/2020

So happy with the work Johnathan did on our leaky main valve pipe. He was super friendly and very informative. He worked efficiently and left a very clean area when he was done. I will definitely use option one for all future leaks or plumbing issues. The office was just as friendly and helpful. Prompt with the call backs and patient with all my questions.

Kim P.

7/27/2015

I called mostly all the plumbers in Anaheim but apparently Option One in Rancho was the only one that picked up my call at 12:20am. You guys are truly amazing! I was seriously just about to give up until I somehow came across your website. Thank you !

Adrien L.

05/11/2016 12:00:00 SA

These are dishonest people. They came out and still cannot fix the drain clog and still charged me. I do not recommend people to use this company as they are scammed. I had another company came out to fix it and all is working fine.

Ricardo C.

07/03/2015 12:00:00 SA

They arrived on time between the hours expected. Vincent and Ryan where nice and courteous. Explained what they where going to do and cost. Unfortunately our issue was a little more than basic. Still they took care of it and now we don't have a clogged drain. Would recommend them to my friends and family.

Cmm C.

11/13/2019

Professional and reasonable price. They won't recommend something that is not needed and will advise you of your options. I use option one on the regular when I need some kind of service

Reuben W.

6/18/2014

We had some big plumbing problems and gave Option One a call. Their guy Martin came out and was very helpful. He gave clear explanations of the problems and options. He had suggestions for short and long term solutions. We chose the permanent fix, a new clean-out. He did a good job, very quickly at a reasonable price. Martin and Option One are great plumbers.
Thanks!

Jackie B.

4/14/2023

Tony was quite informative and through. Satisfied in his work and represented very well.

Cristy N.

08/10/2021 12:00:00 SA

Excellent service. Professional, quick, clean and very reasonably priced.

Came out, identified and fixed same day.

Vanessa P.

12/11/2020 12:00:00 SA

I am very pleased with the quick response and the service provided by Shaun. He explained everything very well. Thank you!! You gained a lifetime customer!!

Steve M.

6/24/2020

Ryan from option 1 is great! On time, clear explanations of my plumbing issues and options for the fix. I will be using this company for my plumbing needs.

Patty C.

12/16/2021

Came out after hours , ASAP !! Frank was nice and courteous. Due to issue, helped shut off water.

Alan R.

3/13/2020

Our kitchen sink was seriously backed up. Unfortunately it was more than the trap underneath. The technician -Pedro ran a snake and worked and worked and worked until the clog cleared. I thought he would stop after it cleared but he said wanted to be sure it stayed clear and he kept running the snake until he was sure it would stay clear. I would recommend them if you have a problem. Thanks Pedro

Rosie G.

2/20/2023

I called option one plumbing on a Saturday they were very good about coming out immediately very professional very courteous. Abner and Michael were very helpful. Cleaned out. The pipes were very good about their job. We communicated very well. What I recommend these guys. Yes I would in a heartbeat.

Pastor Elizabeth G.

11/19/2021

Excellent customer service, courteous, un-clogged the stoppag. Job well done.

Satisfied
Customer

Dan D.

04/02/2014 12:00:00 SA

Had what I deemed an emergency and started calling plumbers online. Option One was the ONLY one that gave me a straight answer over the phone. I am not a plumber but do a little. They came out within the time they said they would and In My opinion went above and beyond for what I paid. Cleared the drain checked the lines from toilet to street with a camera and recommended a repair thats needs to be done but not today. I will call them back when we get it done.

Git all it done for exactly what they said it would be and it was 130 less then everyone else with the camera check.

Thanks Mike and ?? dude who lives in Rancho Cucamonga

Mely M.

05/02/2022 12:00:00 SA

Robert was super helpful, quick, friendly & unclogged our drain without any hassle! Highly recommend Option One Plumbing for plumbing services. We scheduled our appointment same day and communication is very effective!

J R.

04/08/2021 12:00:00 SA

I highly recommend this company. They are going to become my go to plumbers. Thomas, the technician, who came to my house was friendly, professional, personable, and polite. He went above and beyond to fix my problem. Thank you!!!!

Bobert S.

08/12/2022 12:00:00 SA

I had a great experience today with Option One Plumbing. They were able to send someone out today which after 3 days of no water was great. Christian was friendly, professional, and most importantly knew exactly what he needed to do. He was able to replace the broken main valve, pressure regulator, and the pipes it was connected to I was charged a very reasonable price. I'm very happy to have water in my house again. More importantly, my wife is happy LOL I will definitely call Option One Plumbing again if I have any issues and I will ask for Christian because he was amazingly helpful.

Elon P.

6/25/2018

Typical- didn't show. I'm only giving them one star, because the girl who answered the phone was very nice and polite. I called about a clogged kitchen drain and they scheduled someone to come out between 4 and 6. I left work early to come home to meet these people and I get a phone call right after 4 saying they are running late and they will call when they are in the way. I sit and wait for two hours while I had other errands I needed to run. I finally call after six and she informs me they are caught up on a bigger job and nobody would be there until closer to 7:30. I call back around 7 and she says, there won't be anybody available to come. An entire afternoon wasted. So we are scheduled for the next day. I don't think so- I'm not wasting any more of my time. I have to work too ya know?

D C.

5/19/2016

I made the mistake of using this company on 5/17/16 for a main stoppage. The Plumber that was sent out was named Matt F. He came out ran the cable down my main with out any cutting tip, stated on the invoice that the cause was roots. Well the tree in the area is dead, there were no roots that were pulled out when he removed his snake. So this morning i see that my main is backing up again. I called to let the company know what was going on, i was told that there will be another charge because of the roots. When I told the young lady on the phone my concerns, she stated that She is not a plumber so do not know what he did, i just see what the invoice says.

Do not ever use this company, they are shady as hell. I should have gone and rented a snake and fixed it right the first time. I will never use Option One Plumbing again, nor will i ever recommend them.

Nina S.

11/04/2013 12:00:00 SA

I would wholeheartedly recommend Options One Plumbing to anyone that is looking for quick and honest work.
Mike S. has been nothing short of professional courteous friendly and accurate in diagnosing and fixing our plumbing problems.
Mike S. has patiently explained our pipe and plumbing system to us in terms we were able to understand.
I will definitely use Options One Plumbing for all of my maintenance and unexpected plumbing issues in the future!!!
Nina Sanchez
November 4, 2013

Don F.

7/20/2014

Didn't show up to appointment and when I called to check, they said they are 1.5 to 2 hours behind schedule. Had to reschedule until next day.

Arrived next day and I get a call saying that the estimate is going to be $578. I felt $578 for a leaky faucet was high, and they reduced the price to $378 after I got my brother who is much handier than involved. For a second I felt like I was being scammed, but the job did get done and at least they were able to do the job within 24 hours. Fix scheduling issues and be more honest with customers up front in the future regarding work that needs to be done.

Sila R.

04/03/2018 12:00:00 SA

Used these guys in the past for plumbing problems. Little did i know calling them to install a new gas valve and having it connected,to a gas range we purchased, would be a mistake.The tech installed a new gas valve then connected it to the range. We assumed the job was completed . A day later had to call again as we could smell gas in the kitchen. He came back, checked and reassured us it was NOT leaking and could be the gas range thats the problem. Time passed ,and off and on friends would come and they could smell it, yet we being there could not. Finally decided to call the Gas range company since it was under warranty to come out and check it. Lo and behold a leak was detected coming from the connector to the range which was installed improperly by guess who? Thats right the tech who should have tefloned the connector that would have prevented the gas leak. When i called Option 1, they would send someone out but would have to determine if they were the one who worked on it and i may have to pay if otherwise. It cost me $450 then, who else would have done it, when it was done by your company and why would i pay someone again to fix the problem. The gas range company was nice enough to fix the problem and reassured no gas leak with tester.Think twice before hiring these guys when it comes to gas valves. We could have had some serious illness due to their carelessness.

Alley P.

02/03/2022 12:00:00 SA

Great customer service and came out sooner than expected which was a plus when you have a backed up toilet and Shaun was super nice guy, very informative and detailed. I will definitely use option One plumbing again!

Suzanne A.

5/16/2020

Ryan G, came to our house right on time, was friendly, helpful, gave us a free water test tooawesome service, would recommend them to anyone!

Christine T.

11/21/2014

Well it happened to me, my kitchen got plugged up and the water wouldn't go down even after I plunged it.

So I started looking for a cringe plumber and started looking for things to sell so I could afford their price. I noticed an ad for $49.50 and figured it was a scam but was hopeful there was some truth to it.

The showed up a bit late but at least said he was sorry. He was polite and friendly, looked like he had been working already that day.

He told me he was going to try something and if it worked it would only be the $49.50, I decided to let him try. It took him about 30 minutes and he came back in and asked me to try my sink, not only was the water gone but my sink was clean. (Now if he would have done the dishes too :) )

It worked perfect and did cost $49.50.

Thank you

Sommer H.

08/02/2022 12:00:00 SA

My kitchen sink was backed up. Julio came out and cleared my line and it works perfect now. He put everything back together and cleaned up. He was nice, friendly and knowledgeable. Overall great experience for my first time using Option one. Would highly recommend.

Russ B.

8/26/2019

Armando from Option One was wonderful. We had a sewer back up Sunday. I called Option One and he showed up in 15 minutes and went to work. Unfortunately the plumbers snake didn't do the job. He explained to me he needed the water jet to unclog the line.He told me it would be tomorrow before the water jet would be available. He showed up Tuesday morning with the water jet and now our lines are clear.

Richard C.

06/07/2016 12:00:00 SA

Got to meet Jeff and his assistant today from Option One Plumbing. We had a gas leak that was caused by a poor installation prior to our home purchase. It had caused our home to be tagged by the gas company. Jeff and his assistant showed up in a couple of hours and went to work on the problem - galvanized pipes (wrong materials) that has been put in and parts we allowing gas to leak into our home. It took a few hour to replace all the pipe and fitting to code before cleaning up the area and making sure that all was in proper working order. Genuine people.

A T.

10/18/2016

Great local plumbing company, I would refer them to anyone who needs an honest company. Thanks Larry

Matt S.

10/22/2021

This review is based on my experience with Option One and not the work done by the second technician, William aka Billy.

Backstory: my shower handle broke after I tried to shut it off. It tightened, but after that, the handle just kept spinning. I called Option One and they had a technician come to give me a free estimate. A couple hours later, a technician by the name of Lary came to my place around 4pm and told me I would need to replace the cartridge and quoted me $385. After I agreed, he said he would need to go to the vendor to pick up the cartridge. He calls me after 30-45min and said that the vendor was closed for the day so he'd be back the following morning. The next morning comes and he calls me back. He says that the broken piece isn't the cartridge, but the handle adapter. He said it would cost an additional $50 for this because we would have to special order it. I said okay just to get it over with. He comes back two days later and fixes the shower handle.

All seems fine until my shower faucet starts to leak. I didn't think anything of it until the drips got a little worse, so I texted Lary, but he never responds. I decide to call Option One and they bring a new technician in. I let them know that Lary was the original technician, but they told me that he's no longer with the company. The second technician, William aka Billy, comes to check out the leak. Come to find out Lary NEVER REPLACED THE CARTRIDGE. William told me that in order for Lary to have replaced the cartridge, he would have needed to drill into the wall to unscrew the existing cartridge, which he never did. I tell William that I shouldn't have to pay for anything as this should be under warranty since there was no leak before Lary did any work on my shower. William said he'd have to call the company and see what they can do because the notes that Lary left in regards to the first repair was just a repair for the handle adapter and not on the cartridge. SUPER SHADY.

William gets back to me and says that the company will honor the one year warranty, but because they don't know what conversation happened between Lary and I, they thought it would be fair that I pay for the price of the cartridge ($40). I thought this wasn't fair at all. First off, I was already quoted $385 for the cartridge fix. Secondly, I was charged an additional $50 for the handle adapter. And now, I'm being charged an additional $40 for a cartridge I already paid for and for a leak I didn't cause??? And now that they honored my warranty, my one year warranty is now void. BOGUS. I ended up paying it to get my bathroom fixed and have this nightmare over with. William was great and did his job. Poor customer service and horrible customer experience by the company.

I do not recommend this business

Maria M.

9/15/2022

Our kitchen sink clogged and I called Option One.
They sent Sean, a very courteous & professional
technician. The work was done efficiently.
I will recommend them to my family & friends.

Sylvia C.

4/23/2014

Unprofessional service! They are not the Any Drain company. Call someone else, don't waste your time. On 3/27/14 a technician came out to clean out a drain ($49.99), couldn't see the p trap under the sink, once he saw it, broke the trap and another pipe, charged me quadruple for the p trap and $100.00 labor to fix his mistake plus $49.99 for drain cleaning. Contacted the supervisor the next day, Scott said he would refund my $100.00, however it never happened, still waiting as of 4/23/14. Won't even take my calls. Hides behind a receptionist answering the phone. She states he is in a meeting, unavailable, out of the office etc. and will return my call. If you find similar issues fight back and file with the proper authority's. Please do not patron this business. Customer service is in the toilet. They have no integrity!

Ms. A.

11/17/2016

The 5 Star is for David S. the technician who helps us in Mission Viejo today. He saved the day, fixed the problem quickly, tested our water pressure and chlorine levels for free to make up for the time delay ...but the company in general needs to step up their game when it comes to being honest about the time frame they will show up!!! They were super off on that. On a brighter note the price was true at $49.50 not a penny more.

Steven C.

1/29/2019

Awesome work! Originally I called because I could hear my hot water running somewhere in the house and my floor was warm in the kitchen and bathroom. I knew there was a leak under my slab. Damm it!! My house was still on the original galvanized plumbing from 1964.

I called Option One based on a recommendation from my mom and stepdad. From the start to finish the experience was great. The lady I talked to on the phone at Option One was very polite and professional. She explained that diagnosing a problem was free and the service person would provide repair options and costs. My options were remove kitchen cabinets and jack hammer up the slab to possibly fix the leak or repipe the house. I opted with the repipe since it was the least invasive and best for the long run. Even with the repipe I had a few options. Dale, the service man, explained the entire process to me and made sure all of my questions and concerns were answered. The very next day Option One had 6 plumbers out working at my house. They did the repipe in one day! All of the plumbers were very helpful and professional. They took time out to answer my questions and even encouraged me to crawl into various spaces to check out their work. Dale came over the next day to finish up a few misc items, making sure every promise was fulfilled.

Honestly, spending money for repairs on a house is the least favorite thing for me about being a homeowner. However, dealing with people who are courteous, professional, helpful, and go above and beyond make it comforting; which is what I encountered with Option One.

Brandon P.

02/02/2022 12:00:00 SA

Option One is THE most professional plumbing company (or other company) I have ever hired.
They are EXTREMELY responsive and have great updates and follow up contact.
This call my tech was Shaun Gray and he was incredible. Very competent but also called other techs that specialized in a certain issue I was having to confer.
Besides that, he is an incredibly polite and good natured young man.
Always 5 star with Option One.

Mike M.

03/05/2020 12:00:00 SA

Had this company come out to clean a main sewer line on a Sunday. Had to pay weekend rates because I didn't want to let it go until Tuesday when a friend of mine who is a plumber could come out. I was fine with that. Guy worked the snake for a few minutes. Water went down. Told me he was going to give me a courtesy video inspection so that he would have piece of mind. Had my doubts. Did the video inspection said there was an offset. Asked what he would charge to fix. Said 4-5 hour job so it would be $4200. How can anyone justify charging $1000 an hour? Last time I will use option one.

Christina D.

11/21/2022

Option One is the best! Honest and reliable and Brian communicated the entire project and the office is so friendly and helpful! They will definitely be my go to plumbers and will recommend to my friends and family.

Alicia F.

10/04/2021 12:00:00 SA

Awesome experience with Option 1 in snaking my washer line. Anthony was neat, friendly and fast. I will definitely be using them again. Great job Option 1!

Owen L.

8/15/2020

The service tech contacted before arrival which is appreciated. They promptly gave me a free quote and was courteous throughout the process. No high pressure selling. I haven't made a decision on the work yet but have been happy with their service and professionalism thus far.

Nourddine E.

12/11/2021 12:00:00 SA

We have used Option One twice, hard working reliable employees. We recommend this company for any plumbing service.

Jennie O.

12/22/2016

David Starr was awesome!! On time, very honest and was really good about explaining what was wrong. This is the second time we have used Option 1 and will definitely be using again!

mike a.

02/07/2017 12:00:00 SA

The work was satisfactory, the service man was very nice--no complaints there. However, they didn't honor their advertised price. They said the reason was that the price went up (double?) and they couldn't get the old ads off the internet so they just kept appearing with the old price. So we agreed reluctantly to pay a higher price, given the state of our emergency, but felt like it was bait and switch. However, when their trucks arrived, they had huge signs painted all over them with the lower price once again (they one they said they couldn't get off the internet.) But why couldn't they change their truck signs? That didn't sit right with us and I feel they just took advantage of our emergency need in quoting a higher price.

Karina C.

9/27/2020

This company is really great, one of their employees Mike came over and was very professional, helpful, and friendly. I recommend this place if you need any help with any plumbing issues! I am very pleased with my results! Great work Mike! My dad, Mario Castorena, is a realtor, and would recommend this place to his future clients.

Xiaoqing W.

10/13/2020

Ryan was great, I had a sink leak, tried to fix myself however it didn't turn out right, the crew was not coming off due to mass corrosive, Ryan pointed it off and had to cut the screw and able to same the thread part saving me money, very professional, came with mask, Gloves, and all PPEs

Adina C.

6/23/2020

I don't know anything about plumbing but one of this company's employees explained a lot more to me than what I might find wading aimlessly though websites. We had a clogged kitchen sink that was diagnosed as having a collapsed pipe that will eventually need to be fixed. In the meantime, I was taught how to prevent these clogs and told what should go down the garbage disposal. This employee also tested our water for a chlorine anomaly because our bathroom sink water smells like a swimming pool. He gave me the reassurance I needed to know the water is safe. He also explained how the pipes bring water and remove waste in city living so I am very grateful for the time this plumber spent helping me better understand housing upkeep.

Mary B.

03/04/2022 12:00:00 SA

This company treats you better than family treats you! They are a Excellent Service Team. They will not try to sell you something you don't need! When Shawn came out he went over and above great customer service. When we had a second job we asked for him and he came out and did another Excellent job! Awesome Team working together, We can appreciate. Thank You for the great service!

From: Carlos & Miko Bethune

Dennis O.

6/24/2022

Option One Plumbing just completed an installation of a HALO 5 water filtration system and water pressure regulator. Their tech, Cristian B., was very professional, hard working, and friendly.
I have used this plumbing service several times over the past years and highly recommend their services!

Steven B.

6/30/2017

After we bought our home we noticed something wrong with the plumbing after they checked it during home inspection they were very fast and took no time solving the issue .

Anthony H.

11/30/2020

Let me start off by saying I hate leaving negative Yelp reviews. I think the majority of the time they're very emotional and not all factual. But I had to on this one.

I have used Option One for some of my own customers several times and had great service. This time I used them for my own home. I needed the plumbing under my sink redone. I was able to get in quickly which was great. However, when the tech showed up he was already in a fairly agitated mood. Once I showed him what needed to be done he got pretty upset and said it was more than what he was told. He called his office and started arguing by with them. He got on another call and started cursing someone out in front of my wife and kids. I asked my wife and kids to go upstairs to avoid any issues. Keep in mind this was the day before thanksgiving and I was in a rush to get this done, so I let it go. After a few trips to get parts he finally finished after several hours. One I took a look I realized he took one of my lines and made it inaccessible with the new drains. I tried to correct it in my own but struggled so I ask him to fix it. He become even more annoyed. He did the work but only after spraying water all over the place. He ended up charging me $50 more than what I was initially told. He finished up and left. I hosted thanksgiving at my home and only at the end of the night realized I had water pouring out from under my sink in the floor. The drain from the garage disposal was completely out. So I had water all over and shredded food all over the place.

I called I to Steve who I initially called (he was not the one who did the work). He apologized for everything and came over within hours to fix it. He let me know a manager would reach out to me. I still have not heard from the manager. I'm hoping someone from the office with reach out soon.

Update: I spoke with the manager. All work was fixed and the situation was handled quickly and professionally. I would still use Option One and refer them to others. One bad apple doesn't ruin the bunch.

Betty G.

12/20/2017

We've used Option One for the last three years and have always been satisfied with their work. Yesterday Cori came out to work on a leak in the upstairs bathroom and was able to complete the job within a few hours. He was courteous and cleaned up the surrounding area of repair. I highly recommend Option One for all plumbing problems.

Louis Y.

4/16/2021

I had the kitchen sink clogged up but it was draining slowly, I called option one, they sent a plumber the same day, which is great. From the moment he stepped in the kitchen he tried to convince me that it is a big job, and the snake tape might not work. I had the same problem 4 years ago, and it was worse, the sink was not draining at all but the plumber who came back then cleared with the snake tape in no time. after 10 minutes, he said the only way to use a different method with power drainage device and it will cost $345. So it went from $68 to $345. At the end he got the sink working again, but I still feel he was planning all along to charge me the higher price.

A-Daaawg L.

08/09/2021 12:00:00 SA

Our drain was plugged and Anthony came to fix it quickly! I'm so glad we have our functioning plumbing again!

Drew S.

03/07/2014 12:00:00 SA

Got help from Billy, he was honest and fair. A very good guy. I was dreading a big plumbing bill but he found the problem quickly and resolved it for a fair price! Plus their 49.50 drain cleaning service is legit. Billy mentioned extra service available but when he realized I wasn't looking for it he didn't push, and I really appreciated it.

Freddy O.

11/10/2021 12:00:00 SA

thanks Cristian for your professional work on my toilet. Thumbs up.

G D.

4/30/2022

Great job! Excellent service! Both technicians were thorough and worked quickly. I will use Option One again.

Tracy I.

8/30/2016

I have owned over 2,000 apartments the past 30 years and this company ranks as the worst plumbing company I have ever used. I had to call out this company because my regular plumbing was booked up and couldn't make it out. Victor the employee of Option One who services San Bernardino is Dis-honest, un-trustworthy and a flat out liar and would highly recommend you find another company. First off charged me $99 instead of the $49 and didn't clear the tub drain, 2nd: Came back out a second time to try to unclog (never unclogged my drain and broke my tub back flow drain) and more lies and attempted to rip me off by saying he needed to send a camera to locate a pipe break 8-9 feet because dirt was coming out, Truth is there was no dirt and can't get a camera down this 1 1/2 pipe. 3rd: Stated that he sent the snake 35 feet down the drain but the drain he was trying to unclog had only a maximum 10' drain line. A happy ending was that my regular plumber came out and unclogged the tub drain.

Annie A.

03/05/2014 12:00:00 SA

We had a landscape drainage pipe clog which flooded our back and front yard during the heavy rains last week. Logan with Option One came out. He was professional and friendly. The clog gave him some fight, but Logan didn't give up and cleared it right up. My only complaint was their inability to keep my original appointment time due to, as I was told by the dispatch, other calls that were taking longer than normal. I wasn't in a hurry so I just rescheduled for the following day. The price of $49.50 was just perfect!

Michael A.

6/15/2020

Option One Plumbing has taken care of a few of my properties. They've always done a great job and always right the first time, I highly recommend them. Their plumbers are top notch and are very courteous and very Professional. Ryan, who's a plumber for option one came out and did a terrific job unblocking our sewer line which wasn't an easy job. He told us exactly what needed to be done and he kept the pricing very reasonable which will keep us coming back. Thank you option one for all your help.

Thx, Mike...

Lauren L.

6/25/2021

They have amazing service. We had a toilet problem and major damage because of it that occurred in the late evening, and they came to our rescue flawlessly and quickly. I will use them again, over and over.

Tony H.

9/17/2014

Option one had been sent to my house to jet root my mainline since I was having problems with roots getting in the pipeline. The service was quick and it was all explained to me well. I'm very happy with the service and the price. Strongly recommend them.

Wy T.

09/06/2016 12:00:00 SA

I was told the plumber will be between 10a-noon - never show, no phone call. I called and was told he was running behind and will call me to let me know when he can be here. An hour went by, no plumber, no call. I called again, she said I am next on the list and he should be here any minutes. Again, 45 mins. gone by, no plumber, no call. I finally called another plumber, and got a call back within 30 minutes and set up a same day service.

Shaney G.

4/18/2016

We had John, who showed and was able to unclog the main drain issue. Did recommend we have the main drain hydro jetted due to roots. Not our home, so we decided not to do that kind of work. However, we will send the info to the rental company that was given to us. We paid what was quoted and will most likely use John again.

Teresa R.

12/12/2020 12:00:00 SA

I needed a plumber quickly and I was so happy that Option Plumbing worked within my schedule and was able to provide some one to help me. I really appreciate that they responded to my request as quickly as they did. Thank you Option Plumbing.

Eve W.

8/21/2013

Great experience with Option One! Adam was very helpful and fixed misc. plumbing issues around the house quickly. Definite will call again!!

Claire P.

10/31/2022

Michael is the technician that come out and do the inspect on the sewer line. He is knowledgeable, has good manner and patience to explain to me how things should be and what to look for. I highly recommend Option One for your plumbing need.

Jairo G.

09/06/2020 12:00:00 SA

We called one day before to schedule a technician to come out to fix our sink line and one the day of the appointment they called us 1 hour before and told us all the technician were unable to come out until Tuesday. What a terrible way of doing business and leaving the customer out to dry..

Stephanie J.

8/16/2019

Aweful experience! The plumber who came out on Friday, who explained his procedure to us, did not come back on Monday and fulfill the task as explained to all of us. A second plumber and his assistant came on Monday, I had stated to both N--- on Friday and S---- on Monday that I was concerned that the tile not be harmed. I had prepared the closet by removing all the items so that N--- would be able to go through the wall behind the shower in order to replace the valve with the least amount of damage. The second plumber S---- did not follow the procedures that were explained to us. He didn't seem to take time to make an assessment of the situation before cutting into the tile. The hole he had cut was too large for the plate he had brought. He became upset. He left twice for over an hour each time leaving us with no water. After seeing the job, I pointed out the scratches in the tile, and also told S---- the plate was crooked. To no avail.
After the debacle with S---- on Monday. That evening I called to complain about the job and asked for a manager to come out on Wednesday. On that call on Monday evening, I plainly and clearly stated that I did not want S---- coming back. Which the secretary agreed to and said she was leaving a note for the manager. On Tuesday, I had made arrangements for the manager to come on Wednesday afternoon.
On Wednesday morning I got a call from S---- asking if he could come early. So, as I was on my way out the door to an appointment, I had to call Option One again, and tell them again, I did not want Scott coming here, to send a manager.
On Wednesday a field manager was sent. His name was B------, and he agreed that the plate looked hideous. He also noted the uneven nature of the knobs was due to the stems being uneven. Meaning, the stems were not the same size. He said he would fix the stems, and speak to the manager about the tile and plate. However, after hours of being in and out of our home, he abandoned the project.
When B------ left after the third attempt at the job, he said he would have to send the manager. After hours with the water being off and dealing with more strangers in my home, B------ did not fix the knobs or stems. I stated that I had asked for the manager to come originally. At this point, I knew that Option One Plumbing had no intentions of rectifying their mistakes or damage. They have no concern for their word, their work or the client's time or privacy!

Rob B.

12/09/2022 12:00:00 SA

Service and reliability are excellent. Use them for almost all my plumbing needs. Thanks option 1!!

Connie W.

06/12/2017 12:00:00 SA

Had a major issue (sewer line was broken under the street). Option One was the fourth plumber I called. Robert was there within 45 minutes, had a camera with him, was only going to charge for the hydro jetting in one small spot when the others were going to charge for the whole line, when it didn't need it. He identified the problem, was very kind as it was a very expensive fix, found out immediately what could be done and also got me financing on my front porch! He was very nice and supportive and gave me an excellent deal. I don't think anyone is happy with a large sewer problem but two previous quotes were double what they charged. Very happy with the service. They fixed the line in less than 20 hours! Thanks Option One and Robert!

Tamara T.

02/07/2023 12:00:00 SA

Corey came out and gave me a great estimate and great service. Would recommend to family and friends

Frank L.

02/09/2023 12:00:00 SA

Way overpriced, get several estimates, they told me my tankless heater was out of warranty they said it only has a one year warranty. They are totally wrong it is still in warranty. I found another plumbing Co. he contacted the manufacturer they are sending us the part under warranty and the labor is only $650 option one quoted $4200 for the same job. Do your homework!

Wendell-Charlotte W.

10/07/2022 12:00:00 SA

Our kitchen faucet started leaking and we needed help. There was an add on the kitchen table from Option One Plumbing. I thought I'll give it a shot. Best decision I could have made for a plumber. Tony Ruela came out and explained everything to me at the door. Tony asked if I had all the materials to install it. He looked at everything then went back to his truck for his tools. Tony is very professional and explained everything that he was working on. He competed the job in a timely manner and asked if there were any questions. He tested the faucet and connections for any leaks. My response after the faucet was running was yahoo. I was very pleased, and because I trusted him, I signed up as a Gold Member to Option One because you never know when you'll need a licensed professional Plumber you can trust. Besides I will utilize Option One again for another plumbing matter soon. Thank you Tony.

Don L.

01/07/2021 12:00:00 SA

A few years ago I requested a quote to hydro jet my sewer line, which was draining slowly. The Option One employee quoted me $1,800, which I declined. About 30 minutes after the employee left, I received a call from another male, who was possibly a manager. He offered me the contractors rate of $900. I declined. Obviously this business preys on suckers.

Earlier this week I found out that they did the same thing to my neighbor. In addition, one of the employees showed up with a camera and helped himself to the drain pipe without prior authorization. He then demanded payment and was very rude to my neighbor, who is one of the nicest easiest going guys I know. I wish I would have been there!

So don't waste your time even calling Option One, unless you want to be high balled, disrespected, and ripped off.

ra l.

4/15/2021

Needed a sewer line inspection done for my buyers escrow last minute notice.
All these other places book a week or more to do. Or so the don't call back. But Option one basically said they will meet the need that is requested and come when needed. They came out on time and was competent.
If you need reliance and not excuses for plumbing needs. Come to option one & rooter

Rene C.

3/13/2021

In the past I have used option and have been satisfied, but today I had and issue , toilet backed up into tub- I called them - first I was told that emergency call would be $ 150 plus any work done - ok I needed help - lady said that someone would be out between 10an - 12
12:15 no plumber I called lady said we're running behind - I asked no call - she said we called you at 11 and I said I didn't receive a call she said check your voice mail ! I said ok she said we're getting another person we'll update the ETA - 1 pm no call I called to cancel lady said ok have a nice day !!!!!!

Kurt W.

03/03/2020 12:00:00 SA

Plumbers Dominic and Al were great. Would give 5 stars, but the office had not called us when they had redirected Dominic to another call, and he was not able to arrive at the time we had arranged.

Daniel H.

6/15/2022

Option one is our go-to plumbing service. We have used them several times in the past, and the service is always top notch. Today we had Sergio come through and unclog our shower. He was polite and informative. I had a few questions for him, and he happily answered them. Couldn't be happier with the service.

Chris H.

12/05/2017 12:00:00 SA

Had a leak last night coming through the garage ceiling. Called Option 1 and they sent someone out first thing this morning. From the moment I answered the door to the time they left my home, Dale and his partner were professional, efficient, and courteous.
They quickly assessed the problem, gave me some options, and finished the job. Very happy with this company and its' people...thanks Option 1!

Dr. Larnel J.

08/10/2018 12:00:00 SA

I learned about Option One Plumbing from Home Advisor and was very, very impressed. We were remodeling our bathroom and needed someone to remove the toilet, vanity, and medicine cabinet as we were replacing the tile. Dennis came to our rescue immediately. Once the tile was laid he returned and installed the new toilet, vanity and mirror. Not only did he do an excellent job, but he was very nice and professional. I recommend Option One very highly. Ask for Dennis. You won't sorry.
Dr. Larnel & Victoria Jackson

Terry L.

6/29/2016

This message is for the owner of the Option One Plumbing & Rooter--Mr Larry

I have my first plumbing service with your company and the service was super but it cost me $2000. That is fine with me as I was treated as a value client.
Because of the service they provide me, i really trust your company and call if your company do the AC unit service, and your reception said yes and so i told her i have 2 unit that need the services and she immediately booked me on the schedule and time for the AC tech to go and check it out. (Fontana area ---9-11am ) and (Highland area 10-12 noon). But the AC tech never make it on the location. So i call them up and reschedule the appointment for the next day same time and the person(Mike-i think) answer say ok. So the next day, i call and make sure they will be there to check it out and the lady answer the phone and said their is no appointment make and she has to call the tech to call me and so far i have not received any call from them.
I'm really disappointment.

Terry

Ana M.

6/14/2016

Technician Antonio Romero, came on time very professional, I was honestly hesitant to call not sure about company, how ever the work was done fast and at a very reasonsable price. They gave us estimates of work that may need to be done to avoid having clog sink no pressure just recommendations.. Will be having this company's number for any plumbing needs.. And I would definitely recommend this company...

Sabah B.

03/01/2022 12:00:00 SA

My kitchen sink was clogged and I called around some other places but this was the only one that had availability the same day. They were super quick at trouble shooting and professional

Manny D.

11/03/2017 12:00:00 SA

This company advertise a low cost service and they will get you when they technician arrives.

Jeff O.

07/03/2020 12:00:00 SA

David was here bright and early to take care of some clogged drains that needed a professional. Thanks for your excellent work, reasonable price, and customer service! I will use you again when I need a plumber!

Ivan F.

9/14/2021

Tommy is so professional and a nice person to talk with.

I have a shower leak problem and not sure where it leaks. I found option one plumbing on yelp and got my appointment next day. Tommy came on time and spent time to ask me what happened and questions. And then professionally to inspect throughly and find the leaking spots that i didn't think of. Because it just need simple culking seal and Tommy told me what to do to save money instead of they charge me for the super easy DYI. I really appreciate Tommy's professional knowledge and honesty! Highly recommended!

Don H.

02/03/2021 12:00:00 SA

It's always a surprise when the sewer backs up, but Option One was able to get to the root of the problem. Corey was great and very determined. Our house was built with only one cleanout on a very long line. Brain came out to assist with a camera and was able to find were the line ran. They dug down in the yard and the line was right were they said. Sure enough, there was the problem. One of the pipes had shifted, tearing the coupler and allowing tree roots to enter. They were able to show me this with the camera before and then the actual coupler when they dug it up. They were very transparent in showing me the issue, what they would do for a lasting repair and put in a second clean out, just in case . Professional and friendly.

C. C.

2/21/2016

Mike came to snake the drain, and he's young, great personality. Loved him.
Price paid, was quoted. No overcharges, and happy customer.
Christina answers the phone.

Lety A.

12/04/2019 12:00:00 SA

Chris was prompt, friendly, and quickly cleared my drain without issues. I recommend Option1 plumbing if you need plumbing.

Rosa N.

7/13/2020

We used Option One Plumbing for the first time and we had a great experience. Technician Ryan was very knowledgeable and patient with all our questions. He did a very good job with All our three restrooms. Definitely will do business with them again for having such a great Technicians.

Ehm D.

11/25/2022

Next day availability was available. Plumber arrived on time. He took the time to understand layout of the house, asked a lot of questions, jumped to no conclusions and immediately began to work. He had a very positive attitude and provided a couple of options for solving the problem. And also a couple of options to prevent future problems. I would highly recommend this company. My plumbers name is Corey. Thanks

Tania H.

6/17/2021

frank and brennan rock!!!..area drain from pool blocked by roots..these guys worked all day!!! best crew ever!!

J T.

4/15/2020

I had a major sewer line problem for several months. I called Anthony at Option One. Best thing about Anthony is that if he says it he will make sure it's done. He listens to the concern & makes it right. This is very important. He has a High standard of respect to the customer. You will be #1 if you call Option One & ASK,,, for Anthony.

Than T.

9/25/2020

I just had my water heater replaced. Shandy and Corey showed up on time, gave me several options, explained each option in detail, price matched me without any problem or questions asked, explained the process, kept me updated throughout the job, and finished the job within 4 hours. I shopped around and got serveral bids. Only Shandy and Corey checked the water pressure to informed me if an expansion tank was needed or not. Other companies just told me an expansion tank was not a code requirement without checking the water pressure. Shandy and Corey were professionals and went above and beyond my expectations. I would definitely recommend and use them again.

Aries P.

10/21/2020

Awesome job, Brennen and Logan. Tankless water heater is professionally done. We appreciate you both.

Brett O.

6/29/2015

Called them up at 530 pm and came to house in 90 minutes. Davis Starr came out on time, provided great service at a great price. I would use this company again. Thanks Option One.

Elmer A.

8/21/2023

Called this morning for a drain services and got a 5pm appointment, I decided to wait and not work so I can get my issue taken care. I got a callback saying they won't be able to make it at 4:15pm and I explained I had canceled all plans for the afternoon to wait for my service appointment
Looks like they can't be trusted and don't care about customers times. NOT A RELIABLE COMPANY !

Shannan P.

11/19/2016

Adrian came out to a complete mess, a complete backup. He worked all day and into the night, literally digging in the dark to get our issue resolved. It took him 2 days and he always had such a great attitude. Him and his supervisor were honest and upfront. This was my second time using this company and both times have been extremely impressed! You guys are awesome!

CR R.

8/17/2019

Simple clog made complicated with aggressive up-sell and nonsensical fear tactics. I will not use them again.

Robyn W.

1/15/2020

We had a leak from our upstairs shower that leaked down into our kitchen. Not too bad but had to be addressed. Anthony came out and took care of our problem in just over an hour with minimal damage to our ceiling. He was knowledgeable and neat and very nice. I would recommend option one to anyone and would use them again if needed.

Just D.

12/17/2022

Cory was great. Cleaned out my drain 30 below ground and successfully patched the slab. Thanks

Ron S.

6/16/2022

Dispatcher Emily assigned technician Brandon B. to my residence for R/R service of a leaking bathroom water shut-off valve. The service provided was quick, and completed within a (3) hours of my initial call for service, - & at a fair price.
Would recommend this plumbing service company.

Eric V.

12/09/2020 12:00:00 SA

I couldn't be more pleased with the service I received Ryan was the ultimate professional He went over and above what you need to do to get the job done I highly recommend this company and Ryan in particular to anyone that needs plumbing or related services five stars for sure

Earl F.

04/05/2019 12:00:00 SA

I requested a plumber to come out to find a natural gas leak to my pool equipment and my gas grill. They sent a guy out to check it and he dug one hole for pool equipment gas leak then
told me it would be hard to find this leak so he went to gas grill and said he would come back tomorrow with an air compressor and blow the line out. Came back the next day with a compressor that did not work so he used mine. Then told me he had to go get parts that should have been on the truck. He returned about 1 and 1/2 later with some parts. All together he was here a total of 3 hrs and charged me $1200

Wendy H.

11/19/2020

We tried option one plumbing today we had such a nice plumber named Ryan . We had three bids and three people not sure what the problem was . Ryan figured it out right away and told us what we need to do. Nice Man . We will be using this company from now one . Rates are excellent .

Thelma R.

6/20/2022

I really need a plumber!!!. I decided to call option one plumbing because I saw their ad on TV. The price was reasonable. I decided to try them out we got off to a rocky start, but in the end everything that I need was done excellent. Brandon and Cristian B their was one other professional that came out they all did a very good job they were very professional they knew what they were doing and they got the job done. the company save me from having to spend thousands of dollars to replace pipes. I thank you for your excellent service option one plumbing.

B W.

4/27/2023

We had some major work done at our house and we had the dream team, Ben, Oscar, Roy, Ralph and Brian were amazing!
The always showed up when they said, the made the inconvenience bearable and were a pleasure to work with. Couldn't recommend them enough.

Tamara R.

8/25/2020

Came out when they said they would be here. Super friendly and fast and efficient. The first photo is the before. The handle wouldn't work and it was rusted through. I've been able to fix in the past but this time I needed a professional since I didn't want a leak in my wall.

Robert B.

7/24/2014

I've used Option One five times in the last few years--four times for small jobs (a leaky pipe, new faucet installation, reverse osmosis purifier installation and a stuck garbage disposal) and once for a big job, a slab leak. I was perfectly happy with their work on the small jobs, although the purifier installation took them much longer than estimated, and given the amount of noise the unit makes, I wonder to this day if they did it right. The slab leak was a different story. After that fiasco I won't be calling them for any job, small or large.

Option One sent two guys. The first, Martin, was quick and courteous. He diagnosed my problem in about five minutes. The second guy, who came to pinpoint the leak, was a nightmare. He spent an hour hunting down the leak. Afterwards, instead of showing me the location and then providing me with a range of options and written estimates, I was given a high-pressure sales pitch for a complete repipe ($7800), a new water heater ($1800), a whole-house purifier ($5600), two new toilets ($1000) and shower valves ($500). When I questioned each item--remember, I just wanted a slab leak fixed--he pitched to me the absolute necessity of everything. Then, rather than putting this in writing and giving me time to shop around, he asked me to decide right then and there.

Like an idiot I said sure. But after he left, all it took was a couple phone calls to realize I was getting a lousy deal--bad prices and things I don't need. I'd signed no contract, paid no deposit nor received anything in writing, so I called the next day to tell him that I'd changed my mind, I needed a couple more estimates from other plumbers.

What followed was completely unprofessional. I won't go into details, but suffice it to say there was some hostility, some smoke and mirrors, complaints about money he was going to lose, and a guilt trip about feeding his family and paying his mortgage. Like a bad breakup, it took several phone calls--each more surreal than the last--for him to accept my decision.

The next day, Option One sent poor Martin to my house, unannounced, to collect $285, the price I paid to have someone tell me I have a cold water slab leak under the floor of my hallway bathroom.

Todd C.

09/10/2016 12:00:00 SA

Best service ever David Starr was an excellent tech and new wat he was doing and very friendly would definitely use his services again

Ed H.

3/31/2020

I called at 1515 on Saturday, spoke to Jackie and explained that I need the valve to the cold water going to the hot water heater replaced with a ball valve because the current one was all corroded over and it would not turn to shut off (I was going to install a recirculating hot water pump so I needed to shut off water). I also wanted to replace the two original flex hoses to more modern hoses. She said she would have a manager call me in a few minutes with pricing.

1615 rolled around and I called up just to check to see if maybe Jackie inadvertently wrote down my number. So I gave it to the new gal (missed her name, wasn't Jackie) and explained my conversation with Jackie. She also said a manager would call me soon.

It's now Tuesday and not one call back still.

What bothered me is, I get it, they were probably busy, but if they say they are going to call, then do it...don't tell me something you think I want to hear. Heck, even if they called me and said something to the effect of, we wanted to let you know that we got your number still, the team is really busy and we will call you back (insert specified date/time), I would have been okay with that because my issue wasn't urgent.

Option One, I could have gone to any big or well-known named plumbing company but all I was trying to do is support you, a local Rancho business, during these unprecedented times. Sorry it didn't work out.

I went elsewhere and they even installed the pump for me. Job is done and satisfied.

Lisa A.

5/29/2017

Option One is A1 in my book. I called many other plumbing companies on Memorial Day afternoon when my main line backed up into my shower. Most companies didn't even answer their phone. Tommy from Option One is the only one that would come out on short notice (and a holiday) and see what the problem was. Tommy snaked the sewer line, And he went the extra mile and helped clean up our shower from the sewage back up. Tommy saved the day. I wouldn't hesitate to recommend Tommy and Option One to anyone with a plumbing problem.

Jaezylle M.

10/06/2019 12:00:00 SA

Gabriel Bailey did a great job! He's nice and courteous about everything! Next time if I have an issue I'll make sure to give Option One a call and request for Gabriel!

Dave C.

10/09/2018 12:00:00 SA

Always a perfect 5 Star job. The take care of our home and Apartment. Work was done today and Ryan G. Was our plumber. Ryan is a Six Star technician and will always request him if available. But keep in mind that all the techs are good.

Jay J.

4/16/2022

This is the second time I have found a plumber that was needed for emergency. Option One is the last time I look because they are first and last call from now on. They were quick and cost effective. The team that came were quick and pleasant to work with.

Mike H.

6/29/2020

Above and beyond to clear a clogged drain! What a great service. Thanks a million and what a bargain.

Miguel A.

5/29/2019

Very disappointed with this plumbing company,. They are very disorganized, poor communication between their employees, not punctual, and try to sell you on services that you don't need. Their employees are very pushy on selling their services as well.

I have tried using them multiple time due to a service they provided a year ago that I was happy with but it seems that they are no longer the same company. I would stay away from them and try a different plumbing service.

I had called them 4 different times in the past week to have them look at my house for a smell coming from the kitchen sink. They were super late so I rescheduled for the next day. The following day they showed up to the wrong house and didn't bother to give me a call, if I didn't call them I wouldn't have known.I have also spoke with they two different managers which offered to come to look at my house, unfortunately they came early and I didn't bother giving me a call and left without any looking at the my kitchen. Poor service

Ace C.

9/21/2021

Oscar was great!! Was able to come over and do a free assessment and handle my issue. Very knowledgeable and informative. Highest possible recommendation!!

Steve K.

12/01/2017 12:00:00 SA

Excellent service and communication. Brennan did the work and communicated with us through the job. I would recommend this Company for all your plumbing needs.

Yijia L.

6/15/2017

Just bought first house recently, and found water pipe leak on 5/13. Called this company second morning, and Technician arrived and asked for $350 for detection, but I already told him the location of the leak which was in the wall between bedroom and bathroom. Then only repair the pinhole leak cost another $300. After this leak fixed, the water meter was still running, so I told him maybe the pipe under the slab was leaking since the tile was warm. Then the guy told me fix that issue gonna cost me another $3,200. After negotiating, price reduced to $2,500 for repairing both pinhole leak only which no including fix wall, slab, or tile.
After claimed to my insurance, my insurance guy called this company and requested them to fix slab and tile with no extra cost. One day after, the guy showed up, filled up the slab and left without putting the tiles back.
One more thing I need to mention is that this company work with PRC Inc. which is also a over charged company. They are negotiating with my insurance company right now, and I will leave review soon.
Do your own judgement, $2,500 for fixing two pinhole leak and open partial slab.

Danny A.

7/14/2016

I had a plumbing emergency and my experience with the company was great. Spoke with Mike in the office and dealt mainly with the technicians Logan and Robert, who were always professional, keeping me abreast of everything that was going on. They didn't personalize my street and explained all my options. They had a sister company, Dry Down that did the restoration work of pumping 90 gallons of water out from under the house. Then the plumbers changed out the main supply line. It's never fun to spend money you weren't planning on spending but, they credited the emergency fix it job, to the main job of upgrading our 70 year old pipes that went out to our main water line. It's complete and I highly satisfied. We have a 10 year warranty for the work and I feel good about the experience. Thanks Option One!

Dawne M.

1/30/2020

Alfonso and Jim were both amazing! Customer service was also very thorough and easy to work with. I cannot say enough good things about this company!

Scott H.

7/17/2017

Their newspaper ad and website promise a $49.95 price to clear any drain. When you call for the appointment the real price is $83. They explained that those are old ads and the price has changed. Classic bait and switch - false advertising!

Sheila B.

02/10/2019 12:00:00 SA

Option One was incredibly fast getting to my home to fix 2 overflowing toilets and 2 stopped up showers. Very little wait time on a Sunday! Ryan was the technician and he was courteous, professional, and a trooper as it was POURING rain and the access he needed was on the roof!! The job was an hour and the cost was $189. For it being a Sunday and raining I thought that was a fair price. I have another preventative job needed, and will call Option One again.

Ross S.

08/12/2017 12:00:00 SA

Watch your wallet! They show up and announce it's a $150 service call to start with. Then the charges come for the service. $445 total to change a gas valve. Ouch!

Reva E.

7/16/2018

Found them through Angie's list. They responded quickly and came out the same day. They came out to do an estimate to repair a leak but weren't sure what the issue was. Said they'd charge $150 to open up a wall for further investigation. They are fully electronic so were suppose to email me the estimate before work began. It took them 2 days to email the estimate. By that time I had already contacted another plumber who was able to figure out exactly what the problem was and complete the repair without opening any walls.

Drew P.

4/21/2023

We've used Option One for several jobs small and large over the years and always feel confident in the work. This particular job turned out to be more complicated than it initially seemed and Brent worked diligently, staying on several extra hours to complete the repair. He was polite, professional and communicative throughout the process. Stellar service and work as always!

J H.

11/06/2013 12:00:00 SA

I had an appointment for between 10-12. David called me at 9:30 to let me know he would arrive in 30-45 minutes. He arrived 43 minutes later. He quickly diagnosed the problem and gave me a price for fixing the problem. David kept me informed throughout the process. He was courteous and professional. The price was half the amount of other companies. Great work, David!

Esperanza G.

8/20/2021

Good work but unprofessional worker. Found myself getting an inappropriate text a day after the job had been done. Asking if I was single and I've now unconsciously unlocked a fear when I see a car with their logo on it. Now this person knows where I live and I felt nervous to turn him down because I've seen men react terribly to rejection.

Kha T.

08/03/2023 12:00:00 SA

Kitchen sink backed up. OptioOne came and cleared it in 15 min. Great work and price! Suggested we hydrojet the drain - will fdi

AE L.

04/09/2015 12:00:00 SA

The service took forever to complete. There were days that I was without water in my residence. They were given the insurance information to bill for the services provided. Six months later I am getting collection calls, neither the insurance or I ever received an invoice. The insurance information was given several times.
The personnel was not professional or accommodating. Find a reputable company and get referrals from family and friends.

Bill L.

09/02/2023 12:00:00 SA

After having another plumber not fix anything, we called Option One and Ben came out the same day--he was amazing! Troubleshot all of our problems and fixed what others couldn't. I'd bring Ben back anytime!!

Rich S.

4/19/2019

They fixed the backed up toilet in a jiffy and showed me how to deal with it myself if the problem presented itself again. They guys were friendly, polite, and tidy. We've used Option One several times now and will continue to do do.

Adrian G.

6/21/2023

I have multiple rentals in the area and I called them to come out and replace a kitchen sink. When the technician arrived he called me and told me that it would take him 2 to 4 hours for the labor. He wanted to charge me $800 dollars to replace a kitchen sink including the labor. This is outrageous! So I asked him to just charge me his service call which was still $100 for doing nothing. I will never be calling this company again and I strongly do NOT recommend them unless you get a price up front and Good luck with that. By the way I called another plumber and he took 1.5 hours to replace the kitchen sink and a repair leak in the bathtub and his price was no where near $800.

Lesa H.

01/06/2021 12:00:00 SA

When our water heater failed, we called Option One for a second bid. They exceed our expectations by initially providing a virtual consult & follow-up bid in less than 20 minutes. We accepted the bid and they arrived at our home the next morning,14 hours later for the installation.

They further exceeded our expectations by 1. patching minor holes in the drywall from the previous water heater and 2. stayed on-site to assure the gas company arrived to diagnose & repair unexpected gas odor. Turns out the gas regulator failed, through no fault of Option One. The tech was quickly able to relight the pilot; confirm correct water pressure from the utility, and educate us on annually flushing the tank to assure its longevity.

Overall highly satisfied with Robert, Dominick, and their customer service team who exceeded our expectations. We wouldn't hesitate to use this company again and recommend them bar none.

Thank you.

Mike B.

8/29/2017

Our plumber was Brian and he did an excellent job. He had a difficult issue and stayed until nearly 9 o'clock- and hustled back the next morning with needed parts and another partner to assist him.
At first I thought a fixed job price vs hourly was pricy. However a second part of the job became a 7 hour task due to my older pipes and so the fixed price worked out for me. I think they are trying to pick some kind of average pricing- makes sense to me now.

Patricia P.

07/02/2020 12:00:00 SA

really happy with Ben. He was professional, personable and both of the gentlemen he brought with him, Bill and Shaun were great. I will request Ben again.

Tute C.

12/13/2021

Corey took care of the job. Had a broken valve in my shower. It was quick and efficient. Happy with the service again! Third time using this company.

Michael V.

11/22/2016

If they don't even show up, how can I recommend them? I made an appointment for an estimate and that went off just fine. I was given a price and told I'd have someone out the next morning at 10am - not a range of times, 10am. I made time in schedule and I waited and I waited. No show, no call. I finally called the office at 11:45. The woman that answered said she tried to reach whoever was supposed to do my job, but she didn't get an answer. She said she would call me back when she heard what was going on. When I didn't hear anything more by 1pm, I gave up and went out to take care of some of the other things I needed to do. I got a call at 1:45 from someone named Dale who said he was on his way. I canceled. Option One was ridiculously bad. I wasted my day for what turned out to be nothing. I can't recommend them to anyone.

Evelyn D.

02/08/2022 12:00:00 SA

This company via William Billy Pulido is attempting to scam my senior citizen mother out of a $10,000 deposit on 1/19/22. She realized her mistake on 1/20/22 and demanded to have her money refunded. Option One Plumbing has still not returned her money as of 2/8/21 and has rendered no services. As a matter of fact Billy Pulido is no longer responding to my mother's calls since she requested to have her money returned.

William Billy Pulido came to my 70 year old mother's home after she was having issues with her water pressure. After a visual inspection he told her she had to have all her plumbing replaced and quoted her $20,000. He told her he was unable to give her an invoice or a contract at the time but he would do so ASAP when he was back in the office. He also told her not to worry if she did not see all the work that he promised her as line items on the invoice because he would make sure she received it anyway. When she called him later that day to ask where the invoice or contract was he said he was busy offsite but would send it to her afterward. After receiving nothing from him my mom began to get nervous and called him to tell him that she no longer wanted their services and wanted her money back. Billy asked her why and she explained that she made a mistake giving him the deposit and didn't feel comfortable with how everything went down. That was on 1/20/22.

Today is 2/8/22 and I contacted Option One Plumbing on behalf of my mother on threeway. The person on the phone said she was new and didn't know if Billy worked there. After confirming that he did in fact work at the company she said she found an invoice for the services rendered. The problem is that there have been ZERO services rendered. Furthemore, anyone who could help me was conveniently unavailable at 5:26 pm.

I'm currently working with my mother's credit card company, filing a police report for this scam, contacting the Better Business Bureau and warning anyone and everyone of this predatory business.

My mom is a senior citizen that doesn't speak english fluently and was completely scammed by this company. Luckily homie don't play that game and I'm going to make sure that my mother gets her money back and that you are all warned to stay away from this predatory business.

After looking at other reviews seems like this is par for the course for Billy Pulido. Unforuntately for him and option one plumbing, he scammed the wrong lady. They're going to rue the day they tried scamming my seventy year old retired mother who is on a fixed income out of ten thousand dollars. She lives by herself but she's not alone. These people are deplorable.

Update: The California Department of Consumer Affairs Contractors State License Board stipulates that consumers should never be charged more than 10% of the total cost of a job or $1,000, whichever is less. This company charging my mom a $10,000 deposit was wildly out of line and they expected to just get away with it.

Update 2/10: I've opened a claim with this company's bond holder and I've reported them to the state licensing board. They have removed my Google review.

Pablo S.

02/06/2021 12:00:00 SA

Shuan replaced the old water heater with a new electrical water heater. Excellent work. thank you.

Daniel A.

04/04/2016 12:00:00 SA

Option 1 comes through with reasonable pricing, great service, no nonsense quotes and good quality work. David Starr was my guy and he has been a pleasure to work with time and time again.

Ruben G.

04/09/2016 12:00:00 SA

On 4/8/16 I called Option One Plumbing to get a quote. A service technician named Mike came out. He quoted me 3 prices, but he never gave me the written estimate. When I told him I wanted the cheapest option he told me he couldn't do it because he didn't have the right tool for that job. Then he tried to sell me a $30 Brass Craft SK0273 B Walmart brand faucet that he said was worth $200, but he was only going to charge me $150 to do that job. I had a bad feeling about everything he said so I declined his offer. I called back the company and asked for a service technician that had the proper tool for the job I needed. Mike called me back and told me he got the tool. Then he proceeded to tell me that I was wrong about the price he originally quoted me for that job, and that price was not on the written estimate (but again, I was never given the written estimate). Protect yourself don't let them take advantage of you. Make Option One YOUR LAST OPTION

Ruben Gonzalez

Ad S.

2/17/2021

Plumber automatically charged my wife double the quoted price to pull a pinch of hair out of the sink drain. It literally took him 30 seconds. $70. Taking advantage of my wife's lack of knowledge about plumbing is bad business.

Patricia D.

02/05/2020 12:00:00 SA

I have a TOTO toilet that I love, but discovered that it can be difficult to find a plumber who is certified to work on that type of toilet. After contacting TOTO, I discovered that Option 1 plumbing had someone who is qualified to help me. So far, the experience has been good. I scheduled an appointment and not only were they right on time, they were very careful to wear booties while in the house. After they finished the project, they made sure that everything was clean and neat before they left. Most of my coordination was done with Ben and I really liked him right away. It is my intent to make Option 1 my first choice when I have plumbing issues.

Jose R.

5/18/2018

I had a clogged toilet that I needed repaired in a timely manner . I called Option One and the tech arrived within the hour. Tommy S. Was the tech that arrived . Tommy was very professional and knowledgeable. He had the bathroom fixed fast and left without making a mess. And the price was the lowest price from any companies that actually would offer a quote.

Cal R.

12/23/2021

Option One timely responded to my request to evaluate and correct a poor quality plumbing job. The representative was professional and clearly communicated proposed corrective actions. The corrections were completed immediately and within the estimated cost. Option One's warranty provides confidence that the work is qualify and they can be counted on to resolve any unforseen issues. I'll call Option One first in the future!!!

Nima D.

12/07/2014 12:00:00 SA

I hate leaving bad reviews...but after trying to contact their Manager several times for an explanation. Everytime I called the Manager was not available and didnt return my calls

Horrible Experience...Very UnHappy!
Was rude to me, and unproffesional!
Charged me $99 and did nothing - had to call another plumber afterwards
Told me that I need a mainline sewer repair for $2800 - but another plumber service did not agree??

I have used AnyDrain Plumbers for about 8 years, but since OptionOne took over their Service went down the Drain!!
Big time!!

I called them to clear my slow drains.
They said someone would be there by 4pm to 6pm
The Plumber never showed up, I started calling back to get an ETA.
They said the Plumber is running behind.
The Plumber finally called me after 8pm.
So I rescheduled for the next day.
I was not really mad about that, They are normally very busy since they prices are low.

The Plumber was ontime the next day...

I told him the slow drains were probably due to Roots in Mainline, I have had Anydrian\OptionOne take
care of this 3-4 times in the last 4years.

The plumber agreed and used a larger rooter via the Roof Vent,
He said it was going to be $99.

He attempted to clear the drain, but said we had too many roots and its damaging/twisting up his Mainline Rooter?!
I have had them come by 4 times prior and had no issues...so I was very shocked and suspicious

He also said his cable was stuck in our Pipes, and the only solution was to run a camera and also needed to dig-up the mainline sewer in the front lawn??
By then I told him please give me an estimate and I will get a second opinion.
He kept on saying his line was stuck and there was no other option???!

I was calm, but starting to get angry.

Eventually he got his Cable out of the Vent, and he charged me $99 and said I need a new main line $2800 or more.

With my drains still slow...the next day I called a Reputable plumber off Yelp with very Good Reviews...
They were ontime, and they cleared the drain in 15 minutes, No Drama!??! They said there was some roots, but no big deal??!
I was surprised.
They charged me $175, since it was a roof vent.
I asked him if I needed a new main line repair, he said no, he recommended a Clean-out instead $800 so plumber doesn't go on the roof to access and clear the main line.

Unless you like a lot of Drama, constantly calling for an ETA, and getting really really angry....Look Elsewhere!

Bill M.

09/01/2016 12:00:00 SA

Have had this company out 3 times in 2 years. My son has hired them also. They have been on time every time. They have never charged more than 49.95. $50.00 bucks. If they did charge more it would be because they had to to more than unstop drains. Duh. Lol.
They always do good work. Always pleasant. I like this company and will keep using them. They save us money. I always tip the guys to help buy them lunch. Because, they deserve it.

Barry B.

02/05/2015 12:00:00 SA

Option One (aka Any Drain) quoted me over the phone $49.50 to solve my drain problem. Their reasonable prices over the phone did not match their prices after arrival. In person, their quote became $99, then $585. I am out $99 and still have a drain problem. So much for Any drain for $49.50. False and deceptive. Beware.

Post script. I later found another drain cleaning service in Glendale from Yelp who has a 5 star rating. They solved the problem, unlike this company.

Jason N.

12/13/2018

Matt came and was so helpful was able to find my wife's wedding band which was lost down the sink for months in minutes. Great service great business highly recommend Matt and his other Co workers . Excellent service and now a happy wife for me

Melissa R.

11/05/2018 12:00:00 SA

We had a leak outside and Brennan and his Co worker made sure it was fixed and taken care of asap. They were clean and worked until the job was done. We appreciate them so much and will make them our first call for our plumbing issues for now on.

Rod G.

12/26/2021

Our backyard drain was blocked by roots, and the water backed up into our entertainment area. I tried to unblock it myself with drain snakes of increasing size, but when I hit the roots I knew it was something I couldn't handle on my own. We were planning a large family Christmas party the next day, so I needed to get the drain flowing. I called Option One plumbing, and they sent out WIlliam the next morning (Christmas Eve). He advised cleaning out the entire backyard drainage system with a HydroJet: a tool that used a very high pressure water jet that cuts through any blockage. Jim arrived with the Hydrojet at 2 PM, (on a trailer. It's a huge diesel-powered 4000 psi machine) and they were finished by four. It was quite expensive, but considering they came out on Christmas Eve, and considering they saved our party, I was grateful! The drains are all flowing beautifully now, and Option One did a great job. Both WIlliam and Jim were very friendly, professional and punctual. The front office staff at Option One is also really nice. I would definitely use them again. (I should note that I called Option One entirely based on their TV commercial. The two actors in the commercial are associated with the elementary school where my wife teaches, so there was a feeling of connection and trust that I wouldn't normally have with a TV commercial!)

Debbie S.

06/01/2018 12:00:00 SA

Logan was very nice, clean, and prompt. They helped me out by coming when I could be home. I'd give 5 stars, but I thought they were a bit expensive. $83 to just replace a flap in the toilet tank? I didn't have that done. Ridiculous! Logan did snake my clogged sink, and replace all the parts in a different toilet. $251. Fast and reliable. They give you the cost up front...I would have them out again.

Hannah K.

06/06/2019 12:00:00 SA

This company is amazing very professional and polite The gentleman Tyler was very sincere and pleasant. Thank you for your service and help. Homer Kabir

Ahmad A.

12/07/2015 12:00:00 SA

very disappointed with them i used nothing but option 1 plumbing for home and business for the past 5-6 years now service has gone down dramatically replaced a sprinkler valve and 2 months later stopped working they wouldn't honor their warranty and i had to call another company to put another one and last week we had a kitchen drain problem they charged us $
99 to fix and today this same problem and guy says that its not and wants to charge us again for the the same drain after 1 week Larry the owner will not return my message and now i need to find someone else to fix the same problem
save your money and call someone else

Ray R.

10/12/2018 12:00:00 SA

Saw the Option One Van driving on the streets so I decided to give them a call. Robert came out and quoted me $500 to replace one 10' section of pipe under the house. I asked how long would it take?
He said about 30 minutes. I thought it was a bit expensive so I called the company the next day, the company assured me they would send out a manager to look at the issue. Brian came out and quoted me $2500 for two 10 ft. pipes and said the job would take 8 hours.
Since I'm a bit familiar with plumbing but no professional by any means I knew it wouldn't take that long and wasn't that difficult.T he hardest part was getting under the house.
I just completed plumbing a back house myself and had a good idea of the worked involved and did not have any more time to spare. Although Brian was a very nice guy the cost for work 8 hrs. work is over $250 and hour! By buddy who is a Doctor I dont think makes $300 an hour and the supplies needed for the job were about 30 bucks.
The reason I write this review is because of the many people who do not know this is WAY TO EXSPENSIVE!

Long story short I had a local plumber who is 61 years old crawl underneath there and replace them in 3 hours for $250

Julie A.

5/15/2018

Got the job done quickly. They came by same day to do a recorded video of my sewer in order to meet Whittier City building requirements. Price matched me without any problem or questions asked. Anthony was very pleasant and informative. Thanks!

Kathy B.

1/31/2022

It was an emergency late Sunday backed up toilet. They responded in a reasonable amount of time. Job was more than the phone quote because there was more work involved. No clean out pipe so Brandon had to remove the toilet. Total amount was reasonable for the amount of work needed and the time of the service. Brandon did a good job protecting the floor and not leaving a mess.

Anna R.

12/22/2013

I spoke to Larry and we finally resolved the issue. We came into an agreement on how to repair my patio over. It took some time but he took care of us. We will definitely use them again...other than the tech damaging our patio, he did a great job fixing our plumbing problem.

Chamour E.

2/21/2022

Our toilet flooded and overflowed on a Sunday night. They were able to schedule me within a few hours. The rep who came out was polite, professional, and worked quickly. He advised us of preventive measures. I will definitely call them again if I need a plumber. As with most companies, there is a fee for work done after hours.

Paul S.

4/19/2021

Randy did a great job for us. He made us happy with his service and that isn't always easy where home service companies are concerned. We'll use Option One again.

Fonda C.

12/12/2014 12:00:00 SA

I had a bad experience with Option One Plumbing. Steve Brower came to my house on 10/27 for re-service the drainage. I was happy that he made after several hours delay. Since they just serviced the same drainage on 9/28 and still within one-month warranty for the snake cable service, he offered to do the high-pressure jet stream for $100 in cash with one-year warranty by his supervisor's permission over the phone. Steve ran out of the gas for the jet stream and used snake cable instead so he reduced the price to $50. I paid him $50 in cash and he told me he recorded the service in his tablet and asked my signature. I was told that I will receive the invoice via email the next day. The sad story begins,

Following things happened in the several following weeks. I didn't receive the invoice next day and I called them. They sent me a bad invoice with the descriptions duplicated from the invoice on 9/28 and just changed the date. No jet stream and no warranty. I called them again and they told me a manager will call back. Never happen. I called again and spoke to a manager and he said he will investigate because Steve told him that I didn't pay. The manager never called back. I called several time after that but no manager in the office and no call back. Till now, I gave up and I never received my invoice.

I thought it is my single instance but I found quite a few people had the similar experience as mine. I don't think I will call them any more for their service.

Adriana R.

09/12/2020 12:00:00 SA

We always hesitate to call a plumber when in need, past experience has shown us most companies have one care only, and customer service is not at the top of their list. Option One came out assessed, and took care of the job without suggesting we needed any additional work. From the initial phone call to the service man Logan, very polite, clean and professional. It's been quite a while since we've experienced this kind of customer service. Option One, thank you for providing quality old fashion customer service. We will definitely call again when in need of your service.

Mary Ann C.

1/29/2016

Used option one plumbing service to find out that they are way over priced and do not return your calls. Brandon supposedly is the manager but is never in his office or will he call back or come out to the property in question. Had a new water heater put in and was charged 2500.00, they left and forgot to turn on the water, had to call the water department at 9:00 pm to turn on water the house. Besides that later in the month I smell ed gas to find out they didn't change the shut off value which was leaking gas. They now want to charge me 350.00 to install a pressure regulator, gas company said that should have been included. They make you believe they are going to take all your problems and charge you top dollar and then they keep adding to your bill.

Gerardo G.

03/07/2023 12:00:00 SA

Great service, quick response time. Very professional, explained the whole process and gave multiple options.

Becky G.

05/02/2021 12:00:00 SA

Used Option One twice this month. First time was after hours $250 he snaked 1 toilet did not snake others. Kept going to truck to talk to Supervisor came back said he could water jet from the roof for $750 no guarantee. The technician was going to use the old wax ring when putting the toilet back and I asked that he use a new one, he had to go purchase it because he did not have one in his truck. The second time the technician had a very pompous attitude he didn't like the questions being asked. I called the office to report second incident and they were very apologetic was told they would bring this to Management's attention after leaving my contact information I never received a call back. Will never use them again.

Bryan T.

06/02/2022 12:00:00 SA

I'm usually my own handy guy, but after trying to unclog my shower drain with no success, I got the best quote from Option One Plumbing. Frank was great! He arrived on time and took care of the problem without any issues.

Paul S.

6/18/2020

Option One Plumbing was great. We met with Dominick. He was extremely professional and knowledgeable. We explained our problem and he gave us multiple options. We ended up with a whole house Halo filter system. He came back the next day to install. He did a great job and was meticulous about the way the system and the piping looked since it will be seen in our garage everyday. We would recommend Option One Plumbing.

Michelle P.

01/08/2019 12:00:00 SA

Their job was well done, guaranteed and they have good work ethics that show. We've had to call them twice in the last 3 yrs and we would definitely recommend their company to others.

Greg L.

2/25/2020

Ryan G. Was awesome, on time, completed the job quick. He even cleaned the floor around where he was working. Thank you Ryan for awesome work.

He W.

12/25/2014

Jeff showed up a little late. He cleared the main drain and charged the advertised fee $49.50. I am very happy with the service.

Last time another local plumber cleared the kitchen drain and charged me $135.00 in comparison, Option One is fairly reasonable.

It is strange that people either like them or hate them. I wonder why is there such different experiences with the same company. Maybe it depends on the person come to help clear the drain.

Carl K.

2/25/2018

I had a real bad leak in my house and didn't know where it was coming from. Option One came in found where it was located and repaired the leak and put in a new system without breaking the bank. They were professional and courteous. I highly recommend their service.

Monalisa M.

10/22/2021

Made an appointment easily , Corey was the one who came out, very professional and informative was honest what needs to be done , was very helpful. Once I get other issues fix I will diffidently have Option One return.

Susan T.

11/09/2022 12:00:00 SA

Thank you Jesus and Daniel for your services today in Bloomington we appreciate the extra effort and the communication involved as far as cleaning out the drainage very good service five star rating

Nihonjin T.

5/23/2020

I was well pleased with Pedro's professional work. I will recommend Option 1 to my friends and family for sure. Pedro is very professional and I want to tell him Thank you again.

Maria K.

04/02/2020 12:00:00 SA

My kitchen sink decided to leak the night before last. It was leaking underneath the cupboard as well. I called option one and they were able to send someone right away! I was so pleased that when he arrived he came in masked, gloved and put covers over his shoes as he entered. I was concerned about having someone in my house right now but he made me feel at ease. He quickly fixed the issues with my sink and a couple toilets we had problems with. I will definitely use them again!

marta m.

4/26/2022

First rate work (ours was a big job, including cutting a chunk of pavement in the middle of our street) by a fantastic group of guys. Our 7 year old son was really into watching the whole process, and everyone was tolerant of him. The owner came on the last day and discussed all the work with him, and our son was fascinated! .....and got a $50 gift certificate for Home Depot....his favorite store.

Melissa G.

11/01/2022 12:00:00 SA

Tony was awesome! He did a great job and was super fast! 10/10 service and will definitely request his services in the future

Kelly F.

3/19/2022

Arrived within an hour of calling and fixed a leaking water main for a reasonable cost.

Alex C.

5/13/2018

Tommy did an excellent job on detecting the leak and resolving the issue swiftly. He provided information in the issue and options to resolve it.

Pro: quality work, Tommy was extremely professional, job site was left clean

Con: price; pretty expensive for the small job

Corey D.

06/09/2022 12:00:00 SA

We had a great experience with Option One.
They came out quickly to search for the cause of our wet kitchen floor. They worked diligently over several hours, conducted tests, repaired issues with our kitchen sink and were very dedicated to finding the cause of the leak.
After a day and a half of searching, we finally located the pinhole leak in our dining room wall. These are notoriously hard to locate.

Steven and Robert could not have been better. Very helpful, communicative, and knowledgeable. They helped guide us through the beginning of what will be a long remediation process, advised us on insurance matters, and worked hard to solve the problem.
I would HIGHLY recommend this company if you have a mysterious leak or tough plumbing situation. They might be on the expensive side, but you will have peace of mind that they know what they're doing.

John A.

12/28/2018

Our pressure regulator blew up and I called early in the morning to see if Option One could come out and replace the regulator. They were able to schedule a 9-11AM service call. I received a phone call around 10:00am stating they were running a bit late, but at least they called! Cori showed up around 11:30AM and was able to quickly repair the valve. He was polite and professional, and I would highly recommend Option One for any of your plumbing needs. This is the second time I've used them and have been very satisfied with them both times.

Heather R.

10/20/2021

I sent a message online asking for a quote for hydrojet service and they were able to schedule me quickly for a quote. Same day as the quote, I was able to get the service done. I also received a quote for descaling service if we decide to get a deeper clean on our kitchen drain line. Everyone who I interacted with was professional, courteous and respected my time.

Leonel C.

03/07/2022 12:00:00 SA

Called to have a technician take a look at shower drain that was clogged. Answered right away and received an appointment quickly. They have a drain special right now. The technician, Robert, did an awesome job. He used a snake to clear drain, and wasn't able to clear it at first. He gave other options on how to clear it. While I was deciding what to do, he kept trying to clear drain with snake. And thankfully he was able to clear the drain. Robert was very informative, and a great worker for not giving up and being persistent. Highly recommend company.

Alma L.

10/31/2021

Shaun G. Was very attentive and helpful.I give him five stars thank you.
Very professional

Terry C.

12/30/2019

Technician Ryan was very professional and very thorough. Came out on Christmas Eve and cleared my problem 30 minutes before my guests arrived. Extremely pleased with how fast they came out on a holiday and will definitely use them again. They are my go-to plumbing company!!!

Don W.

03/08/2019 12:00:00 SA

Fast on site response to my emergency call but their quote for running a 4 foot gas line was $1600. I had the work done by Pride Plumbing for under $600.

Nora D.

12/23/2019

My mothers bathroom sink was clogged up and nothing I did was working to unclog the drain. I was referred to Option One Plumbing by my sister who said they were fast and reliable. She was not wrong. I called Option One and within a couple of hours they sent Keith to fix the issue. Keith was so professional and polite. I was very impressed with his work and I highly recommend him and Option One if you have any plumbing issues. They are also very reasonable in pricing! Great service!

Diane G.

9/21/2022

I'm giving this company one star because the service guys were nice BUT the senior person immediately began to up sale. I watched from inside my house and let's just saw they were NOT experienced. So a waste time & cost. They left, I called Klaus plumbing and less than 20 mins my plumbing issue was 100% fixed! Stay AWAY from Option One plumbing !!!!

Lizette C.

7/28/2022

Great service! I needed an emergency fix to a leak in my bathroom sink and they were able to squeeze me in the same day. He checked water pressure, water heater and also fixed my toilet, as the valve was lose. Reasonably priced, especially since it was a same day emergent service. Thank you!

Nicole L.

11/01/2019 12:00:00 SA

I called on a Saturday to schedule drain cleaning. Sunday service was extra so I made the appointment for earliest available Tuesday which was the 8-10am window. I received a call around 8:30 stating they would arrive closer to 10. I knew I was cutting it close since I had to work at 10:30 but I felt like this needed to get done. 9:55 rolls around and I'm about to call to cancel when they called me to reschedule. Well we work every other day so now we had to wait until Friday with the slow drain.
Fast forward to Friday, I received a nice text informing me who was coming and a photo of the technician. Nick was very good and professional. The drain gave him some trouble but he persevered and I was able to use the coupon I found for $68.
After he left, I received the invoice from him to my email. Then I received a phone call from a woman at the office confirming my email so she can send the invoice. Then a few hours later I received another call from a woman confirming my email so she can send the invoice.
So other than the missed appointment on Tuesday and all the superfluous phone calls, all in all a pretty good experience.

Blanca C.

06/10/2018 12:00:00 SA

Kacy and Ryan are awesome!!! They explained everything to me that needed to get done and for a great price completed a nice job!! I highly recommend these two gentlemen.

Suzanne B.

03/11/2019 12:00:00 SA

If you want a nice salesperson with an over the top highest bid, then Option One is certainly your Company. We had a sewer issue and our local water district was very helpful in letting us know what and where the problem was and even marked the spot where the root intrusion was. It was recommended that we get several bids as likely pricing would vary greatly. No kidding! Option One was referred to us by a friend so we started with them first. Very nice gentlemen came out and charged $250.00 which he claimed was standard to again scope the problem, NOT (even though it was clearly marked by the water district). We mistakenly trusted him and gave him our credit card for honor of him being able to write up a proposal which we received later that day. And when we got it, we had to sit down as it was close to $15,000.00. He said the fee would be credited against the bill if we used them. Meanwhile, we had a total of 3 other companies come out. One did not even bother to scope, trusting the marked spot in order to be able to give us a proposal. One of the others spent a great deal of time scoping both ways at no cost to us in order to get us a proposal. The one we liked the best and ended up using also did not charge to scope. Long story short, Option One was over $4,000.00 higher then the next highest bid. We ended up going with a local family owned business that was a HUGE amount less and did not involve making things so complicated or costly. They got the job done efficiently and cleanly done in ONE day, not the two to three days everyone else was saying with all the up sell services. Don't trust service people who work on commission, they are only looking out for their best interest, not yours.

Alfonso V.

6/19/2015

Brennan came out to my home during the time they told me. He was very professional and walked me through the issues my sink was having. He was patient as I asked questions and while my children inquired about what was going on. I got the price in the van. No trying to sell stuff or service plans I did not need. The work was done in a timely manner. I got a same day appointment too.

Lila B.

11/20/2015

Larry and Brandon, what happened?? When you use to be Any Drain $49.50, Grandma did the dispatching. The plumber arrived on time and quickly. Now you get a time window and an office person calling you push your repair window. I have waited all day and now it will be dark soon and still no plumber. The company knows we are shut down, no water, water leaking everywhere, no toilets, no shower, no dishwasher, no laundry. I have used every towel in the house trying to stem the water. I ask for a supervisor, that would be you Brandon, and you have always just stepped out of the office. I wish you guys luck. Brandon, you are a great person and a wonderful plumber and you always did a good job for us, so why are you working for this outfit? The technician finally arrived at 5:20..Scott. He was professional and did a good job, which helped and changed the rating from one star to 3. It is not his fault there are not enough plumbers to do the work. He took the check and said the office would email a receipt. I never get those, even though you guys have my email. I always have to call two or three times. Option One you need more plumbers to dispatch and a better way to deliver receipts to the customer.

Sonia L.

7/18/2023

My technician Abner was great. He arrived on time, very professional and gave me many options to choose from, although I didn't go with the higher end procedure, he was very understanding and did a great job. He even helped me move a heavy piece of furniture outside.

Anita C.

3/30/2021

I am very happy with the installation of my water heater. Ben the tech was very nice and he explained very well. He was very tidy do the work and he followed all codes. Stephanie was also very nice at the office.
I wish they could do heating and air. It ahs been a very nice experience.
I would like Ben to come on future calls.

Zhiquan L.

08/06/2022 12:00:00 SA

Sean came on time and took care of the water back-up issue quick. He was very nice and wore a mask since we have a newborn. Reasonable price and great service. I will recommend Option one plumbing to my friends for sure if needed.

Ana M.

02/06/2022 12:00:00 SA

Benjamin was very professional and explained the issue that needed to be addressed. He arrived sooner than expected which was a huge relief. Would definitely call them if needed again.

Sherri D.

08/04/2022 12:00:00 SA

Worst company ever. Major scams going on. We had their plumber out who claimed he snaked 150 feet when I watched him do about 50 feet then was told we needed the sewer steamed and jet cleaned for 1k. When their next scammer came out, he cleared it at the 150 feet we told them it would take (always gets clogged at the same spot) then wanted his 1k which was not happening. We still ended up having to pay 600 bucks for a sewer line to be snaked so do yourself a favor, use absolutely anyone else, their promotional discount is nothing but an attempt to beat out the others so they can get you locked in and then up charge you for way more then you will pay anywhere else. They also have two business listed in Yelp under same name and address, same owner, very shoddy.

Kim S.

11/06/2015 12:00:00 SA

Just had our water heater replaced. Mike from Option One Plumbing did a fabulous job. He was fast & efficient. I highly recommend.

Beverly R.

11/05/2019 12:00:00 SA

I have used option one three times, and each time I've been impressed. By their way of doing business. They call ahead to let you know they're on the way, and then they arrive on time. Imagine that! Yesterday I had Ryan G as my plumber, he was very polite and did a great job! I'm very impressed with option 1, thank you for doing a good job. Service like it used to be!

Sue B.

06/02/2016 12:00:00 SA

This company majorly ripped us off. The plumber said he would choose an approx $300 toilet but we found out AFTER it was installed , from a friend, that he had actually installed a $90 toilet. It looked so cheap and flush is weak. Then when we called to complain the manager was unhelpful and the owner Brandon never returned our calls! Horrible customer service and fraudulent pricing in our experience.

Wes H.

4/24/2020

Had a great experience with Option One. They were straight forward, honest, reliable and got the job done correctly. Thank you again.

Katie E.

9/23/2020

Shandy arrived on the same day as called, worked until late to make sure our water heater was fixed and ready. Very nice, friendly and honest. Would highly recommend

Angel M.

08/04/2020 12:00:00 SA

it's hard to find good service at a reasonable price. We always call Option One for all our plumbing needs. They're fair, reasonable, do great work, have a quick response if you need and never price gouge. They've come to my house several times because I thought I had a plumbing problem. After their inspection, they found out what the problem was, but it happened to not be a plumbing issue. Didn't charge me a dime. Their guys are friendly, professional and very helpful. Can't go wrong with them.

Sam R.

12/15/2018

Great service, prompt response, courteous representative, and reasonably priced. Use this company for your plumbing needs.

Eva W.

7/19/2015

I called their office and the lady who answered the phone doesn't how much the cost of their products. She said only the technician knows. So i gave her the benefits of the doubt. She mentioned there is a service call of $99 since it was weekend. In short, the technician came to my house.. Then shocked me with his price cost labor and materials to install a tank less water heater $7,300. I said no.. But he was asking me to pay $99 serive fee for not doing anything. WTF. He came to my house to give me qoute and i had to pay him $99 regardless if i agree or not? Is he insane? This company has no regard on the customer service. Scam.. Don't engage any business with this company.. Over charge labor cost and materials plus you will get charge for nothing. Scam scam scam,,,, dont call or dont waste your time

Marianna P.

11/11/2022 12:00:00 SA

I called Option One today because needed a quote on installation of a water heater and a toilette that is not working in our warehouse. They scheduled a plumber to come in within an hour. Sean Goodwin came and knew exactly what was wrong and offered to start the work today. He was determined to get the job done and even promised to beat anyone else's price. Sean was very nice and professional. I will definitely always ask for Sean when I call Option One Plumbing for service.

Hanh T.

6/17/2017

These guys are a complete RIPOFF!!! Do not call them to fix your plumbing issues unless you absolutely have no choice. There is a 150 dollar upfront charge for these guys to just to show up and then whatever issue comes around they add on top of it. Which most likely is an overpriced quote. It cost 235 dollars to fix a clogged sewer pipe. It took the guy (victor) less then 5 minutes to clear. I had the same job done previously from All-city plumbing and it cost less than 100 dollars, unfortunately they were unavailable. And on top of that to do a complete sewer valve replacement would of cost me 2500 - 3000 dollars. I was quoted before on fixing the same issue from another company for less than a grand. So that is over 2 and a half to 3 times the cost for the same job!! I wouldn't do business with guys again! They Suck with a capital S!

Kevin C.

07/08/2014 12:00:00 SA

Our main sewage line was blocked completely shutting down our house. After calling several places without any luck, Option One told us they could be there between 1PM and 3PM and they would call when the plumber was enroute. My wife came home from work to wait for the plumber.

Around 2:30 I called Option One to see if I could get an updated ETA and was told that their plumbers were working on other jobs and these were taking longer than expected, so a new ETA was between 4:30-5PM or so.

When I returned home at 5PM, I called Option One again, we hadn't heard anything from them. I was then told that again, their plumbers work was taking longer than expected so another hour or hour-and-a-half was expected.

At this point I asked them how they could not know what types of projects their plumbers were on and why they couldn't give an accurate time estimate, they just repeated again that their plumbers were working on jobs that was taking longer than expected.

Keep in mind my wife was home all day waiting for these guys and unable to use the bathroom or and water services. So when I called around 7PM and was told we were now looking at an 8PM - 9PM time frame, but thanks for your patience, I had enough. I called one of the emergency plumbers who charge too much but actually come and do the work.

It is possible that this was a particularly unusual day for Option One, but I still cannot understand how a company which has multiple contractors cannot accurately estimate a time of arrival. And really? All their plumbers were working on jobs that took 8+ hours?

Option One claims they only charge $49.95 for any drain clearing, which is way, way low. I suspect they were having trouble finding a contractor willing to do the work for such a low rate.

So maybe this company will work for you in a non-emergency situation, but my experience was horrible. Not only the time I had to spend calling them to get updates, but the fact that my wife had to sit home without any water services. They're customer service seemed nice enough, but they did not give me the honest and complete story. So I won't be calling them again.

M F.

4/28/2017

Carlsbad Branch review... Garrett just finished snaking the sewer line. Very professional and effective. I'm a happy customer. I was a little skeptical of the $49.50 web ad which becomes $83 when you call but at least they tell you before they come. They came out fast... less than 2 hours from my call... $83 is still a good deal and Garrett is awesome.

Jim H.

1/29/2021

Option One Plumbing has been extremely courteous, helpful and professional in taking care of our sewer problems.

They provided excellent service and really did treat us Like Gold.

Thank you to Ashley, Shaun, Nick, Stephen, Dale, Randy and Brennan for making sure all our issues were taken care of in a friendly and professional manner.

Option One will be our Go-to plumbers!

Gretchen N.

7/22/2019

I think this is a really great company. They came out the same day and were really nice on the phone. Ryan had never seen our model of Toto toilet but figured out how to repair it and it wasn't an easy job at all. I was really impressed with his work ethic! Really nice young man!

KC S.

6/27/2020

Option One Plumbing was very professional from start to finish. Shaun came out to fix our toilet (my DIY project gone wrong). He was very respectful and knowledgeable. Job well done. We will be asking him to come out for future projects.

Luis O.

08/01/2018 12:00:00 SA

Service was great I got contacted by text letting me know that the tech was close by was a able to get me a great senior discount, my tech was great Oscar very polite and professional-looking also before leaving he cleaned up I would recommend to any one.

Charles E.

3/22/2023

I have been using Option One for any plumbing needs that have arisen in my home for about ten years. The few times they have been needed, they have been thorough, communicative, prompt, and a good value compared to other services.

I have wholeheartedly recommended them to neighbors who have utilized them when needed with satisfaction.

This week they were able to assist when the rains caused a sewage back flow into my home. They video scoped and hydro-jetted out the problem.

They are the only plumbing call I would make if an issue arises.

Esteban P.

6/26/2020

It was a great experience!! Came out on time, took care of the blockage and the exact price the commercial states! I will definitely continue to use Option One!

Ernie M.

4/24/2020

After searching for a quality plumber, I contacted Option One Plumbing. Leaky outdoor faucets and total shower update. Our technician was Nick. He arrived on time. Sat down gave us a quote with a number of options. I was pleased that he could start the job immediately. Went to get parts, returned and finished ahead of his quoted time. Upon finishing he showed the work on each item he worked on and explained exactly what work was performed. Cleaned up, explained the warranty and was on his way. The whole process was seamless from beginning to end. Getting work done on your home is always tough but Option One offer best pricing, a quality tech and a efficient and friendly staff. Free estimates. I highly recommend Option One for ALL YOUR PLUMBING NEEDS Thank you Nick for your work

Brenda H.

4/14/2023

Tony went out and determined the leak in my shower and gave me full detail on what was causing the issue as well as options for repair. Highly recommend Tony!

Samantha T.

12/05/2016 12:00:00 SA

In the past we have used (successfully) Mike Diamond plumbing. Having 2 toddlers in the house, toys regularly get flushed down the toilet. We had a clogged toilet and I saw an Option One van that advertised the $49 special. I called for an appointment hoping to save myself $50. NEVER AGAIN! When I called, the lady told me that no one was available until 5:30. Then she stated it was after hours and the cost would be $99. I still kept the appt because we needed our toilet fixed. They did call me and said they had an opening and could come out at 4pm instead. This made me happy. However, only when the plumber got here did I find out the special ONLY applies to drains that will be unclogged by snaking. If we can't snake it out, it will be more. We ended up paying $425. We were told by them they would need to replace the toilet because the toy was stuck inside. (Mike Diamond did all they could to finally get the Hotwheel out of the toilet, including removing the toilet, getting the toy out and re-installing the toilet.) Not only that, the plumber was extremely impersonal. Barely even smiled. I guess we got spoiled by Mike Diamond (whom I strongly recommend!). Please look elsewhere for your plumbing needs!

PS...I saw the van today and they have advertised on the van they are a 24-hour service, same low price! Total crock!!

Karen U.

1/30/2018

Larry was great. He cleared the drains at our laundromat in Chino. He was professional and thorough. Best of all, the price was right...

Hisham D.

03/02/2020 12:00:00 SA

Great service from Option one all the way around from the phone first phone call to the last. Nick was punctual and explained everything before he started and then went on to look at everything else to give the best options for me. He gave me three quotes on the original call and I am glad I took the suggested option even though it led to more work and a higher cost. the team was able to identify a trouble area and they removed and replaced the trouble area and I am glad that I won't have to worry about that later down the road. I will pay the cost for quality and a guarantee. The service is great the whole team did a great job. Thank you for taking the time to solve my plumbing issue so I have less to worry about.

Lee F.

03/01/2018 12:00:00 SA

Brennan and Alex at option one plumbing did a great job clearing our clogged kitchen sink! They came earlier than expected even though I called late at night they were there in about an hour after the call. They were clean, polite, professional and fast! I'm usually a DIY but sometimes it's so much easier to let the pros handle it. They make it look easy because their good at what they do. What takes these guys a few minutes would take us DIYers a couple of hours easily and time is money! Price was perfect and more than fair. Thanks again Brennan and Alex you guys are Great!

David W.

2/26/2014

Been dealing with Mike S.with Option One for a little while now on an older 60's home. I have had some minor and major issues with the house being that it's over 50 years old. Every project Mike has been very professional, prompt, and explains everything in a way that is both easy for myself and my wife to understand. Dude is very personable and clean. I have had jobs from simple drain cleanings done to digging up the foundation of the home because I have cast iron pipes with holes in them, to currently a trenchless main line repair. Mike has done what he can to make the process as painless as possible. The crew who did my trenchless followed in suite with Mike's candor, and were very professional and polite.

I have dealt with many of the other competitors and have always felt things were a little off, be lack of experience to fluctuating prices that would be ridiculously high.

Option One's guys always quote prices that are fair, I never feel like I'm being ripped off. In regards to some of the reviews about them showing up late, all I can say is I have never had an issue. Could just be based on a large customer base and a heavy work load. Anytime I need someone to come out they are reliable and are quickly at my door.

Jeff L.

5/13/2018

Plumbing issues have always plagued me and I threw caution to the wind and went with Option One to install a new toilet in my guest bathroom. Everything went as planned and I'm happy that Cory was so professional during the entire install, showing me different areas I had previous concerns with like the flange on the floor, and completing the entire process within an hour or so. All in all a fair deal and good work.

Jacky C.

03/06/2022 12:00:00 SA

Our kitchen sink was backed up and Corey was able to come out quickly and help resolve our issue. He also took the time to answer any questions we had about taking care of our sink. Definitely recommend calling Option One for emergency situations.

Andrew C.

1/25/2017

I'm very happy with Option One Plumbing Service. Cori H. came out today to fix a main line clog and was punctual and very professional. He fixed the problem quickly and knew what he was doing. I would highly recommend using him

Gary D.

11/12/2015 12:00:00 SA

If I could choose zero stars I would. These guys do not do what they say. While at my house one of their guys fell and drug their plumbing snake down my stair leaving gouges in my hardwood. I was promised multi times they would take care of it if I gave them an estimate for the repairs as requested. Now every time I call I get the run around and the person who answers the phone tells me that Adam will call me , Brandon will call me. Obviously this never happens.
Gonna file a small claims against them so I can get the issue resolved.

Also the day of the repair nearly 6-8 people shows up to sell me services above and beyond what I needed. The first guy showed up around 8am. Finally after multiple phone calls and groups of 1 people selling hero programs and other stuff the guy who damaged my steps showed up around 6pm to snake the drain.

WHAT A NIGHTMARE!!!

Beware!!!!

Michelle I.

8/24/2020

Great service the team was patient and very through. Appreciate the service time
And accuracy
Explaining the repair that needs to be done. We will be calling Oscar back out to complete the repairs on a much larger scale as what started as a small issue grew to something much larger sadly. Thank you Oscar for your time
Today

Anne S.

11/22/2022

I will never use these guys again! They did our initial clean out when I had a backup but the tech didn't listen when I suggested he do it from the back of the house to the front. Instead he did it from the front towards the street and towards the back of the house. Well he broke loose the stop up, but within 10 days it was backing up again. The tech had told me there's a 14 day warranty so I called them on it Monday morning, soonest appointment was for Mon evening between 5-7. No one showed up so I called and they tried to tell me someone had called at 4:30 and left a message. I never received a call or message from them so we don't know who they called. I said I still needed it done so they scheduled me for 10-12 the next morning. Again no call and no show, I waited all day missing a family dinner out for my sister's birthday with my 95 yr old father! I was pissed so I took care of the issue with someone else. These guys called the next afternoon at 2pm (2 days after they were originally supposed to be there) to say a tech was on the way! I told them to cancel it cuz it had already been handled and I would never use them again and would be giving negative reviews for their unprofessional manner and lack of timely response! I even sent them pictures of the backup in the tub and shower (where it was originally) and this was the lack of service we received. Unacceptable! Not a warranty, a delay so it was just about out of the warranty period! Do not waste your time!

Jessika M.

05/12/2020 12:00:00 SA

I revived excellent service. Very professional and didn't leave a mess. He completed the work on time as he said. Made sure everything was working fine. He also said what I need to do in the future to prevent thus from happening. I am very happy overall with the service.

Michelle N.

12/12/2015 12:00:00 SA

Shady service for a simple clogged drain repair. Quoted time to arrive at the house was 1100am arrived after 100pm. The plumber claimed that this was not just a simple clogged drain and that there was a leak in the drain that might be on the north side in the house. This would result into an extremely unnecessary excavation of the drain that might be on the north side, if not they tear up the other side. There quote for this was over $3400....this was a pretty hefty amount for a simple problem we thought we had. Called my dad to speak with there Sup and explain the whole situation in thorough detail and after that conversation the clog was miraculously unclogged. Hmm...so after all this talk about tearing up our house the simple problem was resolved. Whomp whomp.

The next day we had another plumber go out and diagnose all the plumbing. Everything was perfectly fine. -_-

Shady stuff, praying on people that just need a small problem fixed. Thanks for ruining the reputation of honest people in this field of work.

Alexis V.

11/08/2016 12:00:00 SA

Daniel Luna was great very professional and knew his stuff. He was able to fix my plumbing issue quickly . Fantastic service highly recommend this company . I Will use for future plumbing issues

Lupe S.

2/27/2019

Great service. They were prompt and the technicians were very courteous. I am sometimes alone in the office so It was comforting receiving a text message with a picture of the technician. I think that is a great service they provide. This is our second time using their service and have been very pleased.

Fran C.

05/12/2015 12:00:00 SA

Very disappointed with this company. I was quoted a price on the phone of $100.00 to open the main line. When the two men got here they informed me the price quoted was wrong. They said they would honor it, but I was made to feel that I had done something wrong. We were not able to run any water at all. They said there were roots in the line, and they had opened it up. They told me my septic tank was full and that was the problem. $400.00 later and my front yard now torn up, I learned the septic tank was NOT full. I called Option One back, they said someone would be out between 6:00 and 8:00 PM. At 8:30 Chris showed. Although he was a little late, he was very courteous and knowledgable. Outside in the dark he opened the drain that the first two guys could not open. If you choose to use this company I would recommend Chris. Definite hit and miss with them. $500.00 to open the main line. I won't be using Option One again.

J G.

9/29/2020

They text me the expecting arrival time first as appointed and shown up on time. Our kitchen faucet cannot work any longer unexpectedly, no one drip come out---after leaking for a few months----they identified the reason for the problem, offering the reasonable price for every procedure. We chose the economic option and they offered the high quality service than our expectation. Besides, they helped us to checked other plumbing issues and gave us practical suggestions. They are professional, amiable and very thoughtful! Thanks very much for their service! We are very satisfied with the charge fees and their proficiency!

Eric M.

4/23/2020

Polite, courteous, knowledgeable and clean. Very timely and prompt. Very reasonable prices too.

DJ D.

10/28/2022

Ben arrived and was on time and was shown the shutoff valve that needed to be replaced. He was attentive to what was originally installed and upgraded the parts that needed to be replaced. I was impressed on his prompt installation and patience after using the pvc glue.

Overall, I highly recommend Option One for any plumbing needs.

Chuck J.

6/22/2016

Called Option One this morning, June 22, 2016 , and received quick friendly service from the first person I talked to. I had an appointment scheduled from the them before I got off the phone and they were at my home within 1 1/2 hours. Victor was the service tech and was very professional during the call. Work is done and I am back to having my Air Conditioning up and running which is good for me in this heat.
The reason for the great review is based on the fact that I called a couple of people in the past 2 days and haven't even received a call back from them to schedule an appointment.
Great Job goes out to Option One Plumbing & Rooter

Chaz A.

3/28/2022

Plumber Shaun Gray and Option One were outstanding. Shaun was able to diagnose the problems with my water heater, explained all options there were to fix or replace.

My decision was made to replace, however I explained I was short on time. Shaun took the job and was able to replace my water heater, bring all my original connections up to code, make sure quality work was completed with no leaks and get me out on time.

I will call on Option One again.

Joann B.

3/25/2016

I have had this Co, come out to my house for 8 yrs.I am thru with them. As far as fixing the plumbing, there are great .Showing up, not to good, they are always hours late. And paying them by check Is the worse.2 Days a/ the Co coming out & paying by check, Breanna from accounting called me to tell me that I did not have a bank account.& that there bank Chase charge them & 25.00 to tell them that. And being very rude to me, She made me go get a cashier ck to pay them, which cost me a extra $10.00, got the ck called them to pick It up, told her that I am not going to pay the extra $25.00, because that s there problem, the people at there bank don t know what they are doing. Then a/ all that, It took them 3 days to pick up the ck,, that's how badly that they wanted It .So w/ all this, I will be getting a new plumbing Co .and I did not pay the extra $ 25.00. Services rendered & paid.

Katey A.

05/05/2021 12:00:00 SA

Please do your research and try to get multiple quotes from different plumbing companies. My mother recently had major plumbing issues - we paid the $250 emergency fee because of after hours - which is understandable, it was around 6pm - the tech came out told us he would snake the toilet, he did it once, went out to van to call supervisor, repeated that routine about 4 times, then proceeded to let us know that we had a Pomona bend (told multiple plumbers about the Pomona bend and they all laughed) - said $750 for hydrojet from roof top and still no guarantee. We did not choose that route because of high price. When tech replaced toilet , he was going to use old wax ring, we said aren't you supposed to replace it every time you remove a toilet? He said he didn't have any in his van so he would have to go get one.... to help my people out there that don't know a lot about plumbing- you always replace the wax ring - ..... So we thought that was strange that he didn't have any in van. We had another licensed plumber come in and install clean out. Had option one come out just to snake from clean out, and encountered another issue- but what was frustrating about that instance was the techs were very rude to us. 1 star because they are pretty quick to come to your house, but be prepared for multiple calls to home office and high quotes. Also - we know for a fact, now that this is all over, the hydrojet would NOT have worked. By the time they would've figured out what the problem was, who knows how much this would've been.
Please read other 1 star reviews- they are very helpful.

Louie F.

8/16/2023

I had 2 drains cleaned- washer & kitchen sink drains. They arrived on time. The process was explained & other options were presented to me. When both drains were cleaned out, the work areas were cleaned-up. Courteous, professional, & knowledgeable.

Ruby I.

1/31/2022

Reliable and efficient! We had our gas shut off by the Gas Company for a leak and these guys came out within a few hours, detected it, and fixed it. So impressed. They saved the day! I highly recommend them.

Renata Q.

10/17/2021

Their service was excellent. I called for emergency service on a Sunday afternoon. Val was so nice over the phone. Corey (tech) was awesome! He got right to it and kept us informed about his progress the entire time. He didn't leave until the work area was completely clean. The workmanship is top notch! Thanks!

Omar H.

11/23/2022

Micheal and Abner were very professional and helpful! Very reliable and on time. Definitely recommend!

Sylvia B.

12/15/2021

I called for service on my water heater late in day. Jason should up a little over a hour after I called. He took a look at my water heater, adjusted the temp and turned it back on..... There was l nothing wrong with the water heater, no charge for the service call! . He was extremely professional and honest. I would highly recommend them. Thank you !

Corrine G.

3/19/2020

Great service!

My plumber Gabriel was punctual, friendly, and professional. He was so kind to offer me quotes on other services that I was inquiring about as well. I will certainly continue giving my business to Option One Plumbing for my future needs!

Denise M.

08/07/2014 12:00:00 SA

Jeff was very professional and attentive. He went right to the problem and unclogged my toilet, a pill bottle was stuck in it and I found it was very difficult to get out! He tried just a couple of times and out it came...voila! Thanks Jeff for your great service and professionalism!
Denise

Stephanie P.

12/16/2019

I would like to take the time out to express my thanks to Option One Plumbing. This Company wis very professional. The technician Ryan was very professional and you could tell he loved his job. He explained my options on a repair that another company had dropped the ball on.. I was very satisfied overall with this Company.I will be using them again.

Tricina F.

10/19/2019

Scott from Option One came with his partner and fixed my plumbing clog without any issues. They were polite and came right away. I am extremely satisfied with their service and will definitely use them again

Barbara B.

5/22/2017

I just want let everyone know this company is fantastic. Yesterday we had a pipe break to fire sprinkler in our garage. We did know who to call so l looked online for a plumber. Adam Seymour came out but could fix this because they have to be repaired by a fire sprinkler specialist. He took it upon his self to contact a specialist to come out right away and to contact a restoration person to come out and assess the water damage because when they go it flooded our garage. He took charge of a situation that we were freaking out about and had the proper people come out. Really easing our mind. You don't see this type of service anymore and the company he contacted were great too. I know that when I need a plumber I will be contacting this company and will recommend everyone should too. I would give them more stars if I could. Adam save the day for us. A real hero

Jon M.

06/02/2023 12:00:00 SA

There's no other option but Option One to your any Plumbing, Heating & Cooling service. Jesus the technician came, he assessed, diagnosed and serviced us quickly. I talked to the manager over the phone and was very considerate with my price plus gave other discount. I'm glad that I called Option One and got our water heater issues fixed right away.

Dave N.

06/07/2021 12:00:00 SA

Anthony was great. Fixed the clog in minutes. Highly recommend their services. Thank you.

Jhona D.

9/16/2020

I got a prompt response from Larry and provided me their next day availability. So I decided to book an appointment with Option one and we weren't disappointed. It was nice to get a courtesy text from Ryan letting me know that he was gonna be our plumber and he was on his way. I also like the idea that he included his picture so I know who to expect when I open the door. He did an excellent job fixing our kitchen sink pipes , he took the time to explain to me the work he was going to do before he started. He patiently answered all my questions as well.
Ryan was very professional, courteous and knowledgeable. He also gave good recommendations. He made sure he cleaned up the area after he was done. Option one has a good customer service. Right away, I received a follow up phone call from one of their representatives to check if I was satisfied with the work that was done.

Kristina A.

5/18/2018

My family and I have just moved into a new home 5/1/18. We have been having plumbing issues since we moved in and recently flooded with sewage. After going back and forth with the home warranty and contractor that lied on his invoice, causing our claim to be denied. I was referred to Option one plumbing because they were listed as fair and reputable.... I am so relieved that the reviews are true!! They are customer centered and fair. I love that the technician that came out was knowledgeable and was able to educate us about the unique situation we're in with our plumbing. ALL of the persons I have come into contact with are professional, polite and sensitive to our needs. Most importantly, they are timely and efficient.
I am very grateful to have found you. Thank you!

Geraldine C.

01/10/2020 12:00:00 SA

Worse experience ever with this company. Gave a 1 star because we had to. We had an appt schedule with them and never they never showed up not even a call, and my husband took a day off of work. Set up another appt and a no show again so my husband called and said they will be there shortly and waited till 4 and called again so we cancelled because that was to late and we had a dinner to attend. One more rescheduled for another morning between 8-11, 2 o clock comes and no show so I call by this time and I am fuming !! They tell me they got tied up and can't make it this day. I do not understand how they run a business like this. This same thing happened 4 times. So finally they show up a different day after calling after calling again and could not take care of problem. They were all over us for a payment when my husband took off these days from work so we can take care of the problem and still did no work. We have never experienced this with a company before. Took so much time off work with no pay, and so ready to charge for terrible service

Carrie N.

06/12/2020 12:00:00 SA

My kitchen drain clogged and I wasn't able to get it unclogged myself... had to call a plumber!! So glad I chose option one... Randall came out and worked hard to get my drain unclogged... very nice and polite too.

Sherry C.

03/07/2019 12:00:00 SA

This was my first experience with Option One and I am so happy that I made the call. From the minute the phone was answered by Jackie, my repair was handled courteously and professionally. Steve called me to let me know the extent of the plumbing situation (not at my home), and to my very happy surprise, the problem was repaired quickly and WITHOUT extra charges! The price was fair and reasonable. Thank you Option One Plumbing!

***Sad update to my earlier review: One day later and the toilet is still plugged. Sadly, Option One Plumbing will not warranty this work. I realize the issue is due to baby wipes being flushed but honestly, I should have been warned that there would be zero warranty dependent upon the circumstances. I am very disappointed as Option One came highly recommended. Not a happy customer, for sure!

John P.

9/21/2021

This company was on time, professional, courteous, and told me exactly what work was needed. They replaced my pressure regulator (located outside) and replaced fill valves in 2 toilets. Nick was very polite and professional. They sent my receipt to my email and I was able to send that to my insurance adjuster (house was flooded by toilet) Thank you!

Kimberly C.

1/29/2015

Had a leak in my shower technician came and I thought it was fixed, at least there wasn't a leak in the shower anymore......Didn't check it before I paid him and he left my bad I should have, went t to take a shower, the knob will only turn one way scalding hot. so I call them and they come out within the two hours promised. Again thought it was fixed.. next day shower will only turn two ways hot and cold no middle no in between call them yet again. was told they would be out between 9 - 11 a.m. at 11 am I receive a call there running behind will be out by 1.. I call them at 1:30 p.m. was told there running behind will be out by 3:00 p.m. I call them at 3:15 and was told there running behind and they will get to me? okay so I know things happen but my time isn't as precious as everyone elses.. I mean there isn't enough customer service clerks where someone could call ME and let me know when someone will be at my house and I've wasted the entire day.. I'm just saying it's a business be a little more courteous because of the customer service I will never use them again.

Joshua S.

6/17/2020

Let me start by saying wow. This company is awesome. I just had my house repipe done by them and let me say everything they promised was true and then some. As promised they showed up on time and ready to go. The whole crew was efficient fast and friendly. Also the attention to detail was impressive. I would definitely give them more stars if I could. From start to finish they handed business and answered any questions I had and resolved any issues I had with my existing pipes/water heater. They also gave a no worries warranty on all work done for years to come. Definitely will use them again if needed.

Olivia P.

09/09/2021 12:00:00 SA

Fast and professional! Came right out and unclogged shower/tub drain. I'm a satisfied customer.

Jo P.

9/22/2020

The work is not good so basically i consider it as very expensive. I had a bad experience. I let my guard down. I shouldn't be too trusting. Just make sure you get into details before considering them. Look around and compare.

Breeze S.

3/20/2019

This is a first class operation. The tech Roland was courteous, timely and a great sense of humor. If you want it done right at a more than fair price, use the services of this company. This is my second time and I am more than please.

Jill S.

12/29/2013

Mike is honest as the day is long. Their price states $49 and that is what they charged. We are going to use them to line our sewer line so that we never have to root it out again.

Tee B.

10/22/2016

Here we go again. I referred my sister to Option 1 tonight in hopes that Casey would be the one coming out or someone else of integrity. Unfortunately, she got Antonio the crook. He quoted her $300 to unclog toliet/tub. Same shit they told me we can't bring in the snake to unclog the toliet Then what the hell do you have the snake for? I told her to call dispatch to find out the price and was told $99 for weekend and $99 for unclog. Not suprised at all, and low in behold the so call plumber gets pissed off. This is some bullshit on how plumbers are ripping people off. End result he says there must be a tree root or something in the line and he couldn't get it unclogged. How the fuck do you know its a tree root, first off? Then he proposes for the same price he could have the Supervisor come out and put the camera in the drain. Really asshole. I told her to tell him that she doesn't want anything he has to offer and to get the fuck out but of course she gives him $99 because he said he got on the roof. Well lets talk about the roof act... If I could get $99 for getting up on a roof then I would switch my job. Did he do a Tarzan skit for $99 or what? Will not be referring this company again. My advice would be not to use them at all. I will update you with the real plumber that will be coming out tonight to fix the problem. I see that Option 1 has not fixed the problem with their plumbers or better yet they failed acting school because the skit is lousy.

Ray G.

10/22/2014

Performed a sewer line inspection on a house I was purchasing. October 15th they performed the inspection and the technician, Ruben, told me I would have the written report by that afternoon. Six days later I received the report (after making repeated calls with either no response, or an empty promise to be called back). By the time I received the report the 10-day inspection period had expired so the information was useless. The final report was issued by Ron--somebody whom I've never met and has never been to the residence.

I requested a refund. Ruben promised me that the owner would be calling right back. I'm still waiting.

I can't speak to the quality of their work, but professional is something they are not. They suck.

Sherri D.

5/26/2023

We decided to give these guys a chance after seeing their ads on tv. Ben came out and gave us a quote on our antique home plumbing system. They were able to hydro jet the kitchen drain and charged us much less than others. They are prompt, pleasant and problem solvers! We need other work, and will call them again!

Jose G.

06/09/2022 12:00:00 SA

Amazing service and prices!
Very satisfied customer.
My go to company from now on.
Will highly recommend to friends and family.
They are a life saver!
Technician has great customer service!
Thank you Option One!

Bryan S.

01/05/2021 12:00:00 SA

Oscar was very professional from start to finish. He was realistic with me about the plumbing situation and didn't try to upset me on something I didn't need. He was able to remedy the situation by snaking our drive way drain.

John I.

9/13/2016

They have come out three times to clear a shower drain. 1st plumber had a snake that was too short. Another plumber then came a few hours later. He cleaned it again. It then backed that evening. I called again, Monday. They finally made it out at 5pm. This morning the drain is backed up again. Clearly third time is not a charm with them.
I'll be going back to my other plumber.

TANISHA W.

8/20/2020

So, I've used this company for years. Last night we had a plumbing emergency and called. They sent out two guys and charged us the $150 after hours fee. I won't go in to detail but there was some Mia information and communication issues. We declined to have them proceed because of this.

This morning I was contacted by Anthony who was absolutely amazing. Before you know if, I was offered a refund. Not only was I offered a refund I was informed that my service could be completed and a very reasonable price was quoted.

Although we still opted fo have someone else fix the issue I will say that this company definitely is A-1 on making sure that their customers are satisfied. Anthony and this company went above and beyond in a letter of hours. They will definitely be kept on speed dial.

Exceptional customer service!

Meghan B.

10/24/2015

Thank goodness for David from Option One plumbing. I had two other plumbers come to the house to diagnose and fix the issue for my kitchen sink backing up - both unsuccessful. David came in, assessed and fixed the problem. David was professional, knowledgeable and great at explaining the actual cause of the problem.

Don't waste your time on other plumbers. Always make them your first choice - Option One.

Dwain T.

12/18/2018

Had option one come out, It took three people two hours to snake a toilet and use a camera for no results. After trying to up sell me $3500 to install a clean out which no reasonable person would ever agree to in a situation like that.

They found two wet wipes, made me sign for a credit card authorization immediately. I get an email with my signature superimposed on an invoice that I never saw stating that there is no warranty because of feminine products.

A few hours later, there is still a stoppage and they won't even come out without demanding I pay another fee because of the lack of warranty LESS THAN 4 HOURS after they left. Of course they made me wait 45 minutes before I found out they weren't coming and that I was going to be charged even if they came back during normal business hours.

Noemi C.

01/02/2020 12:00:00 SA

Thank you for fixing my tub !! Very friendly & professional. The two guys that came were very nice & fixed my tub fast. They knew right away what the problem was

Ashlee L.

9/17/2021

My husband and I are new homeowners that desperately needed a sink repair done same day. Option One was the only business in the area able to do that for us on the Sunday we called. From my first call, Option One demonstrated exceptional professionalism. They gave us a window of time to expect our service, and they delivered when expected. I can't say enough good things about our plumber, Shaun. He was so friendly and helpful. He explained everything to us and helped us get a great deal. He also inspected some other things around the home and gave us some really valuable insight and info. We are so thrilled to have found Option One and Shaun, and we will absolutely be using them for all our future plumbing needs as well as recommending them to friends and family.

Kateri M.

9/28/2020

Great company!!! Installed a new garage disposal and Shandy did an amazing job! Will use them for all my plumbing needs! Thank you!

Brandy G.

11/26/2021

Frank was on time, courteous and fixed my problem immediately. Would definitely recommend!!

Frank I.

6/20/2022

This company does it all and have very skilled crews. I am used to having the cheapest camera inspection companies also bringing the highest quotes. In this case, I had a high confidence that they understood my sewer problem and could execute the plan they developed for a competitive price. They were on time every day for the job and came in on time and under their estimate. Having never heard of them before, I was shocked at how many services they provide and their great communication. Corey and Brian were great to work and so Miguel, Roy, Brandon and Noe. Every member of the crew was extremely professional and considerate and they worked clean. Time will tell if the sewer issues are fixed for good but they gave me a 15 year warranty so I know who to call if there are ever any issues again.

Sally H.

06/01/2022 12:00:00 SA

Great repair from Option One. Fair pricing. Did not quote an outrageous price for a simple fix. Tech was honest and thorough. He even went the extra mile and gave us a turn off key for the gas and showed me how to turn off the water in case of emergency. Respected me instead of thinking I was stupid. Great job!!

Mariapaola S.

08/09/2020 12:00:00 SA

We needed someone to come out ASAP to fix/replace our garbage disposal on a Sunday and we called Option One. Someone picked up the phone right away and got us on schedule for service on the same day. Shaun came out a couple of hours later and was awesome. Punctual, communicative, and effective. We'll definitely be calling Option One back for future plumbing needs and will request Shaun.

Andy N.

02/02/2022 12:00:00 SA

The plumber came out and reviewed the issue came back the next day and fixed the issue. Thanks for coming out right away. We really appreciate it. I highly recommend this company.

Ray S.

10/01/2021 12:00:00 SA

My plumber recently retired and I needed new service for a dripping shower turn on valve. Received same day service at a discounted price. Randy showed up on time and fixed the problem. I look forward to a long lasting relationship.

Meschi S.

9/24/2021

Have always had great quick response and turnaround from these guys and well priced too - no surprises. Like the way they kept me updated on when the technician would arrive. Randy, our technician was awesome and super committed to getting the job done right.

Kelly R.

1/24/2019

Called Option One to help with my mom's kitchen sink. She said that Ryan from Option One was the nicest and most professional plumper she has ever had. She also said he was honest about the services and was very clean completing the task. The prices were very reasonable and she will for sure to call Option One for any other plumbing issues. Thanks!

Chris L.

5/24/2021

Gabriel, was my plumber that helped me out! He was on time, explained the work that needed to be done, got my approval and started. Once the work was completed, he went over what was done and the part that were used. Courteous & Professional. Thank you, Chris

Martin L.

06/03/2021 12:00:00 SA

I rarely review stuff but I want to do it so that anyone needing plumbing services knows that this is a company that you can trust , the two gentlemen that serviced my home did a great job they were thorough , and double checked their work before leaving . They had everything they needed in their truck and they even had a whole setup so that they didn't make a mess . Overall I am totally satisfied with the job they did and my drains are working like new

carol z.

6/24/2022

Great experience. I had a new main water line put in for an adu. I always Knew when to expect them and when the time frame for completion was.

Nathalie W.

1/25/2020

Super friendly and helpful people from start to finish. I requested a quote online and got a response immediately. I received a call right away to schedule an appointment, same day. Dominic arrived when expected and explained everything clearly and was very helpful. Fair estimate and overall great service.

Kevin O.

11/29/2015

We had to have a gas line replaced and a sewer line installed for a BBQ Island. Matt, Logan, and Branden did a great job WITHOUT having to rip out all of the existing concrete in the yard. (They had to take out the existing concrete in the island). This work had to go through the HOA, the City of HB, and the Coastal Commission. It was a real pain just to be allowed to do the work. These guys stood by us through all of it and while it made a mess of the yard for a few days, they were diligent in removing the mess and cleaning and hauling all of the debris. They did a first class job for us, and we admire them for sticking through it all. They were the only ones that said they could this job without ripping out the existing concrete, and they were very knowledgeable and professional. They even stayed late to get the work done. We can't thank them enough. They are now our go to plumbers.

Craig D.

02/07/2020 12:00:00 SA

Nick from option one plumbing did a great job, on time, and very professional when replacing a shower valve in my condo.

nathan l.

1/18/2018

Excellent service. Thank you for the prompt care and a job well done. I'm a family man and I am glad I can trust this company. God bless.

Andy C.

11/24/2018

Ryan is the man!!! Give that man 5 stars for sure! Very professional very courteous has experience guy knows what he's talking about! Ryan will be the only person I ask for with all my plumbing needs!

Carol K.

9/16/2019

Gabriel Bailey did an excellent job trying to figure out why our kitchen sink wasn't draining. He was courteous, made sure our floor was protected, cleaned up and let us know that it was most likely a main drain issue. Bummer it couldn't be fixed that day, but he tried 3x snaking it out.
ck

Denise C.

8/13/2016

So happy to have finally found the plumbing company for our home. After bouncing around to various plumbing companies, we are very happy to have found Option One Plumbing. Our tech arrived promptly and was very professional and knowledgeable. Larry came in and unjammed our garbage disposer in a matter of just minutes. Thanks so much Option One Plumbing! Much appreciated.

Michael I.

11/21/2022

Wow! I'm so impressed Talk about fast, professional, helpful, top notch equipment. Not to mention extremely competitive prices. I called this morning just to get a simple annual sewer cleaning and they just booked me in for same day and showed up within an hour of my call. They showed me all the issues that the camera caught as they did the service call and then just cleaned out my sewers. Michael and Abner were my technicians and they are the best. The best because they explained the whole service call to me. It was so awesome to learn so much from them. Than Michael and Abner for being so sweet and patient with me and for also taking the time to call my husband and explain everything to him as well. You guys ROCK!

Saul R.

1/22/2020

I highly recommend Option One for your plumbing needs. I was surprised to see the quality of the work. Nick was punctual and charged me exactly what he quoted me. No details were over looked. I am very happy with my tankless water heater. Very clean job. I will definitely utilize Option One for my future plumbing needs.

Evan E.

4/19/2018

Best plumbing company around. Brennan and Alex did an amazing job identifying the problem and fixing it fast and very affordable!

My water heater was draining hot water, they found out that my water pressure was way too high due to a broken pressure regulator. They installed a new regulator in less than an hour and I felt the price was very reasonable compared to other companies I've delt with. Highly recommend!!!

Janey M.

11/01/2022 12:00:00 SA

Today I had Option One Plumbing out. It was for a leaky faucet and what I thought to be. Something stuck in the drain that was causing the drain to smell bad.
Benjamin, was on time, clean, well mannered, and cleaned up after himself. He looked at the U pipe under the bathroom sink and emptied everything that was in it, which wasn't much. He put the pipe back together, ran water to make sure it didn't leak and told me it was fine. The only thing he suggested that I get is a new aerator.
So I asked him how much I owed him, and to my surprise, he said nothing. There was nothing wrong for me to fix. I was thoroughly impressed. From start to finish Option One plumbing was very courteous, called when they thought he was going to be late, even though he wasn't. Everyone was kind on the phone. It's hard to find that these these days. These are real people and they care about their customers. I would suggest them to anyone.!
Thank you Benjamin of Option One!
J. McKimm

Diana H.

02/06/2023 12:00:00 SA

Tony was amazing. Very helpful with giving information step algo step as to what was going on. Checked multiple areas where other common problems arise and provided helpful information. Great customer service!

Erika R.

03/11/2021 12:00:00 SA

I want to say the experience overall was great they were on time. Anthony was able to look at all the different areas where I had concerns. He made sure he explained everything with detail and then gave me a quote for all the fixes needed. He was very courteous and professional and I will definitely use them again. Thanks

Raymond W.

12/15/2021

Had a great experience with option one plumbing water heater went out but we were able to fix it with a simple light hi

Stephanie T.

1/19/2017

I had a fantastic experience with both Jonathan and David. Jonathan came out and was so polite and helpful, worked over an hour to clear my drain, we tested it and it worked fine. However, when I tried to do laundry it backed up again. This time David came out and worked diligently to find the solution, we tested and thought it was all clear and then it backed up again. He turned around, came back to my house and stayed late to get the job done. These guys work so hard are so polite and professional and really are committed to getting your problem solved. Thank you David you are awesone!

Winnie L.

9/24/2021

Jason and Sam were great. I am happy with there work. Thanks Option One Plumbing for fixing our shower.

Michael D.

12/20/2021

Great communication, prompt service, fixed my drain issue very quickly. I'm very satisfied with the service I received.

Breeyanna M.

4/26/2021

Shaun from Option One was extremely helpful and provided wonderful customer service. He was very honest and open about pricing and also was kind enough to explain terminology.

Edan D.

11/16/2020

I called several days before. I explained to the lady on the phone that my 80 year old mother was trying to close on her house and 100% needed it done Monday. She gave me a open time to schedule and I asked for the first of the morning. Promised they would be there, and nope they CANCELLED in the morning. Their excuse was He got tied up on the other job! My 80 year old mom got up at 5 a.m. to be ready for this, and they told her NO WAY ANYONE COULD MAKE IT TODAY! When I called the operator (Reanna), she was 100% NO HELP, and even copped an attitude when I asked for the manager. She replied, He's (Anthony) NOT AVAILABLE, he will call you later. BEWARE AND STAND BY.

Chili P.

03/09/2023 12:00:00 SA

Well don't try them at all! The commercials of great service are a lie. I called two days ago and was hoping for an immediate response which did not happen. An appointment was scheduled for this morning two days ago. After two days of waiting to unclog one drain they called once this morning advising a safety meeting was putting them behind but the appointment in the two hour window would still be fulfilled. That didn't happen! I called back after the two hour window and now I was being told the technician servicing the area had a family emergency and could they reschedule. Really after two days of waiting, cmon man! I explained to the dispatcher or telephone answering person, I drove an hour to the rental property was and it would be an hour back home for her to just cancel after two days of waiting was unacceptable. She did not care all she could offer was a reschedule. Being facetious I also told her thanks for the telephone call advising me the appointment was not going to be met, which didnt happen as well. She simply did not care or make any concessions. Pick a different company.

Marilyn P.

10/06/2020 12:00:00 SA

My first experience with this company was great today. The cold water flow in my kitchen sink faucet was diminished. Randall showed me a build-up of lime in the line under the sink due to hard water. He replaced the line and solved the problem. He was on time and explained the problem to me, as I would expect from a professional! I will use this company again.

Eddie L.

12/14/2022

Option One is the only company I use when I need service. Adam is very responsive his team is very professional and honest they clean up and don't just leave a mess like other company's. They explain the issues without trying to rob you. Highly recommend Option One Plumbing over any other company out there. Thanks Adam for your great service!

Tiffany T.

12/09/2019 12:00:00 SA

I very much appreciate that Option One was available on short notice and gave me a reasonable quote for the work done in my bathroom. Logan was friendly, professional, and went the extra mile for me today by pointing out a quick fix for a potential issue with my water heater. Would definitely recommend them and will refer others!

Pia B.

11/15/2021

Needed a plumber for a Sunday emergency, contacted Option One and they scheduled Shawn to come as soon as possible. I was immediately impressed by Shawn's courteous demeanor and clean appearance and he also provided excellent service. He definitely went above and beyond.
Shawn and Option One Plumbing exceeded my expectations and are very deserving of five stars

Ricky K.

2/15/2021

Shaun did a great job fixing the shower drain. Very thorough.

Christopher B.

2/16/2022

The professionalism was outstanding. Ben gave real honest feedback of our situation and gave options to improve. I felt very confident in his recommendations. Shaun was the technician. He was knowledgeable and communicated every step of the way. He kept a positive attitude and worked extremely diligently to complete the job. The explanation he gave for the steps he completed set my mind at ease knowing I picked the right company for this large job. I appreciate this company and will be using them for future needs.

Michelle J.

7/18/2020

We called for emergency Saturday service, explaining we were moving tomorrow and that we had a lot going on and needed exact scheduling. We explained we would be cutting short a visit with our granddaughter who was only in town a few days and that an exact time was extremely important. They gave us a 4-6 window. At 5:30 the secretary called and told us their guy was tied up and couldn't make it until 10 or 11 o'clock.

We would have called someone else. We would have enjoyed our time with our family. They entirely ruined our day and did not come through at all. Do not use this company unless you have tons of time to waste.

Pete B.

4/19/2016

Ask for Mike L. His customer service skills are second to none. Arrived ahead of time and called beforehand to estimate arrival. Got to the heart of the problem and resolved it.

Keith H.

06/08/2023 12:00:00 SA

We have an estimate now of how much damage was caused my Option One Plumbing, They have caused 500.00 worth of damages to fix the sprinkler system , They removed a sprinkler head, and cut the electrical wire that went under the driveway. Now we have to install a new timer system and run all new electrical lines that they ruined. Yard is dying of no water for 2 weeks, hose doesn't reach, Bottom line, One leak is costing my Mom 1,500.00 plus 800.00, and now another 500.00. Total 2,800.00 for a leak . Screaming at my Mother and disabled brother, not honoring the warranty, and refusing to give a receipt, and told them to never call them again. I never would, but I want to warn others about how they take advantage of senior citizens. Stay away from these crooks everyone !

Margaret B.

6/24/2013

Exceptional work, courteous and professional, Ron Hixson and his helper Jeremy were awesome, explained everything thoroughly, I highly recommend them to all my friends, family, and anyone in need. Good job guys will be calling again.

Kathy N.

12/27/2020

We had a big problem, But Joshhua from Option 1, came & handled the problem, in 2 days, we had both bathroom sinks plugged, kitchen sink backed up constantly, But I gotta give it to Joshua, He worked hard to get our drains running great, he had to crawl under our home, & our home was built in 1948, and honestly I'm not sure if they ever been changed, We bought the home in 1987, and we had little minor, but this was major, he cut out the old pipes replaced with new, in all 3 places, and the sound of the water flowing thru the pipes is happiness, we do so much appreciate him, and when we start the renovation I will be calling, Option 1, to come back and do the repipeing of the house, And with Covid, he stayed masked the whole time,
So To Joshua,
GOD BLESS YOU &
THANK YOU SO MUCH FOR ALL YOU'VE DONE,
You will always be our Number 1 in plumbing,
God Bless & Happy New Year's

Tanya V.

12/08/2016 12:00:00 SA

David from Option One arrived promptly and was very professional. He was patient with my questions about my shower and water pressure. He was very knowledgeable about the Hansgrohe shower parts he had to repair and checked my water heater at my request. I recommend David and will call him again once I need anew water heater installed! Thanks David!

Eric C.

2/14/2018

Plumbing issues are a headache and can be costly. I shopped around and came across Option One Plumbing. David Starr came out the same day and was amazing! He was extremely knowledgeable and clearly explained what needed to be done. He hooked up a camera to show exactly what was wrong. Mr. Starr was up front with the pricing and extremely reasonable. I highly recommended Option One and David Starr.

Dorothy W.

12/21/2018

I had used Option One for quite awhile even when they went under a different name.This was the worst experience I have ever had. They never showed up when promised kept blaming it on parts. If they couldnt get the parts right away i was ok with that but they would not even notify you that they werent coming. I talked to several service managers and was made promises that they never followede through on.

Rafael T.

7/18/2019

Thought I had used option one several years ago and had a good experience. Not this time. A young plumber was sent out to unclog my yard drain for a quoted $83. He showed up and told my wife that he recommended the high pressure water jet cleaning for the drain for $500 or so, and we told him no. He spent all of 10 minutes trying to clear the drain and decided on his own to stop and wrap up. Then he provided a new quote for the high pressure cleaning at about $400. The last plumber I had perform this type of work about 10 years ago did everything he could to get the drain line cleared....it took an hour or so. He's lucky I wasn't home to rip his ass! This young POS plumber is proof that either these guys are hiring worthless workers or hey are being directed by the company to barely work then try to up sell the other service. Either one of these is shameful and unacceptable. A customer service rep called me after the service and mentioned a manger would be calling me to discuss and it never happened, of course. Use another plumber. These POSs don't deserve the one star I have them.

M H.

12/15/2021

They were fast, professional and would highly recommend using them.
Ask for Corey

MH

Mark P.

02/01/2020 12:00:00 SA

Option One Plumbing is now my go-to plumbing company. They lined my old cast iron/clay sewer pipe so now I have no more mysterious water leaks in my basement. Equally impressive is that the entire crew was sensitive to my old house (1907) and went over and beyond to keep the work minimally disruptive. Ask for Brian to do the initial diagnosis and estimate, and Nick to do the work. These guys are great.

Sean D.

10/30/2020

I used Option One planning to diagnose my fireplace issue. The gas was not switching on. The only reason I gave them 4 stars and not five was because they cancelled the initial appointment due to unforeseen complications on another job that held them over. They did however reschedule it for the following day. The technician showed up on time and was very friendly. He was able to determine it was not a gas (plumbing issue) and gave me some suggestions on further diagnosing the issue. All in all a great job with friendly service.

Mary G.

11/01/2020 12:00:00 SA

After discovering that we had a leak somewhere in our house and narrowing it down to our main water line, I called Option 1 Plumbing and one other plumber on a Thursday. The other plumber could not come out to us until the following Monday, but Stephen from Option 1 came out that day. He was very thorough in explaining the different procedures that were available to us. Once we came to an agreement for the service, he even waited for the technician, Nick R., to come begin the job. Stephen went over everything with Nick and didn't leave until he knew we felt comfortable. Nick and his crew completed the job the next day and left our landscaped yard looking as if nothing had ever been disturbed. They also replaced a few of our pavers so well, it was as if they were professional paver installers. Overall, my husband and I are very happy with the work and service we received from Option 1 Plumbing.

Vickie H.

9/27/2018

We called 4 other plumbers and no one could come out until the next day. Option One answered our call and came out the same day. We had a blocked main sewer line; a real mess. Cori and Anthony did a fantastic job clearing the line and showing us the camera footage as they progressed. It ended up costing a lot more than we expected but you don't know what you're dealing with until they get in there and we were desperate. All in all, they were polite, efficient, knowledgeable and did a great job and were very tidy! Really nice guys and we received a thank you from the company a few days later to which we say to them- Thank You!!

Dennis G.

4/28/2022

I called for estimate and they came out at specified time. started the work the next day and very happy with the job they did. Would highly recommend this company.

Ethan L.

02/04/2020 12:00:00 SA

Antonio helped my wife and i today. He was very polite & did exactly what we needed to be fixed. I highly recommend him & option one plumbing.

Joanna S.

11/23/2015

Great customer services call are answered promptly.lead time are accurate.plumbers come in and get the job done.we had the pleasure of meeting David who came in to solve our plumbing need fast and efficiently

Chauntay D.

10/04/2021 12:00:00 SA

I scheduled an appointment 3 days in advanced. Waited two hours and no on showed. I called and found out that they called me at work 3 hours earlier, left no message, and claimed I was unreachable. They are lazy and unreliable. They made it my fault they could not keep their commitment to an appointment.

Vicky M.

1/27/2021

As always Option One went above and beyond to make make the me happy. Serviceman Brennan, was professional and very nice and did an exceptional job I will forever be an Option One Customer

Jose R.

1/18/2019

First off, I had been quoted 800 plus dollars by the smell-good plumber Mike Diamond. The toilet itself retails about 400 so I felt for a repair in the tank, it was way overpriced. Sure enough, the tech Matt fixed it quick within a half hour for less than 200. Very satisfied with his friendly service. Will use this company again!

Y C.

09/07/2021 12:00:00 SA

I love Option One Plumbing& Rooter! I have been using them for years and was so glad to know that since moving from Rancho Cucamonga to Murietta California that they also serviced us here. Anthony was a great new right away with the problem was and got our toilets up and running again in no time, and also gave us excellent information about NOT flushing wipes even if they say flushable.
I would recommend them over and over to anyone who needs plumbing. Excellent customer service provided as well! Thank you!

Kelly S.

5/29/2018

Really great experience, everyone was incredibly friendly and helpful and Alex, the plumber who came to our house, was knowledgeable, professional, and courteous. Giving 4.5 stars, as we had some trouble with scheduling. Not sure if the team was fully clear where our home was located (in a more remote mountain town) and that it would take a 1.5+ hour drive to get to from their base office in Rancho Cucamonga (though we were assured the plumber was local when we asked). Overall, a very pleasant experience and would definitely recommend.

Jiping L.

10/19/2022

Option one has been our first choice to call for help whenever there's a problem with house. Very professional and responsible team. We really appreciate Tony who is very knowledgeable, professional and efficient to taking care of our water leaking issue. Great service!

Patricia K.

05/02/2019 12:00:00 SA

Great customer service! Michael in dispatch was quick to get a plumber out to me within a couple of hours. Roland showed up at my door earlier than expected. He was very professional and informative. Fixed my plumbing issue really fast. Very reasonably priced. Would recommend to everyone. Thank you so much Option One.

Robert H.

08/10/2022 12:00:00 SA

Excellent quick service at a fair price.Shawn was polite and professional. Have used them several times.

Tony G.

06/08/2016 12:00:00 SA

We do not recommend Option One Plumbing because they came to our home [1 time], we paid them but they kept charging my credit card more than once. If I had not looked at my credit card charges I would not have noticed they kept charging me. I contacted them the first time and they credit my account. Then it happen the 2nd & 3rd time. They credited my account but I had to call them and bring it up to their attention. Anyway, do not mess with them call another company.

A very unhappy customer with their records. Thankfully I keep my eye on my credit cards daily.

A very unhappy ex-customer.
6/08/2016

Dicky K.

06/04/2019 12:00:00 SA

I had a terrible experience with this company . I terribly regret to hire them for checking the gas leak at our house. Please do not hire this company at all!!! He came to check for 2 hours and made 2 holes and still can't find the gas leak . And asking for $570 services fee. And told us we can change the whole house piping for $6300 . This is ridiculous! They can't even find the gas leak and suggest us to change the whole house piping ? I feel they are very non trustworthy. Cheating . And end up we paid $160 for them as services fee . And we got nothing and has 2 holes at our house .

Debbie L.

3/31/2022

I was so pleased with this company. From the first estimate to the completion of the job. Shaun was absolutely amazing. Answered any and all questions and really went above and beyond to make sure I was happy. The job was done in a timely manner and they know what they are doing. I will definitely be using Option One for all of my plumbing needs!

Fidel C.

5/20/2020

We called Option One Plumbing regarding a water leak located below the home. Ryan came out and inspected the area and was able to fix the leak. Ryan also noted some other plumbing issues, previously not known to us. He gave us a thorough explanation of the issues and in many instances showing us the plumbing issues. Overall Ryan did a great job and we look forward to working with Ryan and Option One Plumbing in the future to address the other concerns. We could not have asked for a more comprehensive analysis of our home's plumbing needs.
Thanks Ryan!

A. A.

4/29/2022

I believe I've given them a month to get back to me about the mess they left behind when then came to repipe my home. It all started great, Brian showed up and talked to my wife. He told her how this was a family owned business and how they will always back their work lifetime guarantee.

We first used this company back in September 2021 and the plumber was nice and efficient so we thought why not try them for a bigger job. Brian sent me the estimate of repiping my entire house and gave me the pros and cons about the work. I got 2 more quotes from other companies and they were a little cheaper, but since he was so committed about how they will always answer and back their work. He said you wouldn't even know we were here so Brian sold me on the trust and communication I thought we had. They started the work with a day's notice even though I explained to them I had my demo guys doing work that week. Brian reassured me it wouldn't interrupt nor cause problems between them. They cut holes and moved things out and around. They replaced and rerouted our pipes and left, didn't communicate anything to when they would come and patch. Then Brian's other plumber showed up one day after the day they called me to say they would come and patch and Brian's other plumber didn't even know his guys never showed up, no phone call, no apologies , and no excuse. He then apologized and said he would find out what happened and I told them that the next day my demo guys would be here to demolish my floors and maybe the dust would compromise sealing my walls back up. Brian called and assured me that wouldn't be a problem, that they have worked alongside other construction going on and they promised that it wouldn't make a difference. I was very weary about this but he made it seem like I had no choice but to accept that this is the only day his crew could do this. See, I should have listened and not gone with a company who contract out their work because loss of communication is a big big possibility and believe me, it happened with them. So they came out finally and sealed my holes as my demo guys were tearing out my floor. His crew worked upstairs and downstairs and left a mess, not the mess my demo guys did their own. Never cleaned up, never offered a clean up and on top of that a few days to a few weeks later, I decided to throw in a wash in laundry since I was going back and forth to accommodate people having to enter my home. I was so glad I had those couple of shorts because my laundry was leaking and leaked all of the floor and into the walls. I immediately called Brian's other plumber who called another plumber I believe their contracted plumber to come back out and they saw that they didn't replace the connector to my laundry pipes correctly so he agreed to have my demo guys set up their drying fans and cut the areas open to make sure no water damage would be left behind. Their outsourced plumber is Ruben and he pleaded with me to have his guys do the job but I was weary of trusting them in making sure no water was left behind so he agreed to have my demo guys take care of the water and he would come back and reseal my walls and paint.

Fast forward to 4/28/2022 and they have yet to answer my calls. Ruben hasn't responded nor paid the demo company for their work and Brian never returned my call after I called him and told him the water clean up crew has not gotten paid yet. He told me and sounded surprised as he said I told Ruben to go ahead and issue that payment, let me get with him and figure what happened. I will call you back, and in the same breath said send me pictures of how the crew left your home and I'll get with the company to see why they didn't clean up after they finished their work. We hung up and having a witness to this conversation he never called me back. See the thing that makes me more angry was that he was attentive before getting my business and even the day after but as soon as he visited my home and we came face to face that's where the communication went south fast. He didn't reply or respond and I had to talk to his other plumber who was checking up on the work about how disappointed I was with this and he made Brian come to my home to apologize and explain about how tired he was having to do a job with Lays. Soon after again has ghosted me no reply, no response, no excuses, nothing from this company.

Disappointed is an understatement. Betrayal from a company that gave my family false advertising is gravely rude and quite unprofessional. Hire someone else to take care of your home. Because they won't.

Stephanie F.

10/19/2019

What a lifesaver!!! When our dog decided pulling the hose spout out of the wall was a good idea and water was flooding our backyard, Option One quickly came you our rescue. They were quick, friendly and knew exactly how to fix the pipe....Brennan, our technician, even made me feel better when he said it wasn't the first time he had fixed one of these from a dog catastrophe.
I would highly recommend this company to anyone looking for a reputable plumbing company, with honest values and great customer service.

Lynette W.

1/20/2020

Steve and Nick were great! Great company! Will recommend to all my family and friends! Thanks guys for all your hard work!

Terry B.

4/23/2021

Jose was our technician and he did a superb job. Showed up in a mask, listened and presented the options in a professional manner. He was very thorough and guided the process along with other field agents that had to come in for specific work. He worked around my schedule the best he could. He was friendly and efficient!

Melanie H.

10/08/2020 12:00:00 SA

Ryan came today to check out a possible leak, and install a new kitchen faucet. He was on time, helpful and even made a trip to the hardware store for a part I needed! Hoping I can request him for future needs! Thanks Ryan!!

Melinda J.

5/25/2021

We are very happy and satisfied with our water heater replacement. I'm so glad we decided to go with Option One. Not being very handy, I'm always worried about not being able to trust that a company is being honest. Shaun was very knowledgeable, friendly and took the time to answer all of our questions. Hopefully we won't need any plumbing services anytime soon, but when we do, I will definitely be calling them again. Will definitely recommend to others.

Brian J.

5/23/2021

The pipe to the sprinkler main broke in the middle of the night and I woke up at 3am to a flooded lawn. I shut off the main valve and reached out to Option One at 4am. I got a response from the owner and there was someone at my house by 8:30 am (on a Sunday!). My tech Anthony was courteous and professional, and the cost to repair was a great value. This is my 3rd time using Option One - these guys are def my go-to when I have a plumbing need.

David O.

02/08/2021 12:00:00 SA

The guys Tony and Frank where awesome they helped in all areas. Fixed my toilet and where quick with it. Thank You

V D.

09/01/2023 12:00:00 SA

Prompt service. Thorough evaluation. Fixed the problem and suggested further preventative measures .

Sean was very courteous

Paul J.

04/12/2017 12:00:00 SA

Great technicians. Great service. Good, honest, reliable people. I'm an electrician, and KNOW what professional tradesmen are; these guys are exactly that - professional . Hated needing this work done, but so happy I found the right people to do it. They are awesome. Ty, guys, for all you've done for our home.

Anthony C.

4/15/2022

Robert was great fast and did exceptional work!
He was prompt and quoted a fair price. Would call Option One again.

Martin G.

8/31/2020

Last week we discovered that we had a water leak coming from inside our wall. We opened the wall and discovered that the leak was coming from a pinhole in the copper piping where it meets the water heater. The best access was from inside the house where the wall from the water heater meets our living room. We contacted Option One plumbers to come and repair the leak.

They sent us Logan. Logan saw what he was up against and he quickly got to work. He measured, cut and soldered with precision. He wasn't rushed or hurried and his work turned out amazing. He answered our questions easily and simply. His work was very nice to look at because he showed attention to detail and pride in his work. He went above and beyond.

Logan and Option One took care of us. We were extremely satisfied with the quality of work performed. The workmanship and customer service are top notched and should be the benchmark for all contractors.

Thanks you

Patt T.

03/06/2021 12:00:00 SA

I had a gas leak under my house, called out a recommended plumber. He went under the house, repaired the one line we knew was leaking, left never having pressure tested the system. Gas company could not turn the gas back on as leaks were still present, including the line he repaired. He came back out to inspect only to say he did not have the man power to repair and that I needed to call another plumber!?!?!? Lucky for me I found Option One Plumbing! Unfortunately they were not able to come out on that Sunday but sent a representative on Monday morning. He showed up on time and spent 2 hours with me going over my options. He made me feel so comfortable and he was so knowledgeable and professional. His name is Shandy and if ever you need a plumber this is your man/company. I have an older house and unfortunately there were more problems underground. He gave me an extremely fair estimate to repair that and had it completed well within my time expectations. I haven't had many needs for a plumber luckily but since my home is older I imagine another need will come up and as long as Shandy is with Option One plumbing I know who I will call. Thank you Shandy and your crew!!! Wonderful people.

Nicole T.

9/17/2021

Ryan G was awesome! Did the job thoroughly. And have extra recommendations to make sure our water runs smoothly. Thanks for the great job!

Susan M.

12/02/2016 12:00:00 SA

This plumbing company came out on short notice and did an amazing job! I didn't know them and a friend had used them in the past. They were wonderful and I was so grateful! They sent the perfect plumber and he brightened our day in so many ways! Nice to know there are such nice, caring and understanding businesses in our own community!

Roger S.

07/11/2016 12:00:00 SA

Stay away from this Company, They use to get your attention with the $49.50 offer but at the end they charge you more than $600 for unnecessary work.

When the repair man showed up, they told me that the cleaning process will take like an hour, just to keep me away from do nothing on my draining pipes, and scam my landlord.

First, they start lying telling you that your lines are full of food and grease and when I request to show me those pipes full of grease He told me, pointing my guest bathroom sink, a little grease no more than a nickel coin size, and his response was: I cleaned already, everything go through this sink REALLY?

Because I'm renting, he lie and confused to the landlord that I was using the kitchen more than normal, (when rarely my wife cook in the kitchen, probably no ore than 6 times a month) and Charging $100 ONE HUNDRED FOR CLEANING NOTHING and recommending to my Landlord to charge me back that hundred dollars, because is my fault.

So, that way they are using to charge fees when they didn't realize any work, and ending changing a couple of water pipes that was working properly and charge $550 more for another unnecessary work. They only issue initially was the Water Faucet, but they change it.

This Company is like a scam mechanic shop, when you only need a oil change and finished paying for a new starter, water pump, fluid transmission, and a radiator cleaning because they say it, period.

Try another company, no this one. Option One is not an Option at all, save your money and call a good one.

Sheraan M.

2/21/2023

Had a garbage disposal out. Was able to have a technician Lee come out and help us replace it. Was very clear about our options and quick with a repair job!followed up with a full inspection. Price was fair as well. Would recommend

Debbie L.

12/09/2019 12:00:00 SA

Scott responded to an emergency plumbing issue when our toilet overflowed and flooded our downstairs bathroom during one of SoCal's rainiest days this December. He was professional and did his best to explain everything he did and the issues with our plumbing/toilet he diagnosed. He brought in someone with a pipe camera, someone to dig, and someone with machinery to break concrete/dig further. He re-built our toilet for maximal functioning. We enjoyed having Scott and his colleagues fix our plumbing.

However, this review is more of a poor reflection on Robert, one of the supervisors. He came over to give us a quote after Scott and his team discovered some roots in our pipes. He gave us an outrageous quote of $10,000 to remove the roots with the hydra Jett and install a resin lining to our pipes that are impenetrable to roots, because if this issue got worse, we would have outrageous costs and consequences, including digging up our entire front yard. However, there are no live trees in our pebble/dry/cacti landscape front yard that we installed as of the CA-drought landscape recommendations as of last year. We feel like Robert tried to take advantage of us, especially because my parents speak broken 2nd-gen English. When we backed out of the process, after extended research and second opinions, Robert lowered the price by $1000, then again by $2000. And Scott and team got upset we backed out and would not honor the general Yelp check-in 15% discount posted on their page.

Overall, I would recommend getting a second opinion before contracting/accepting work from One Option Plumbing.

Ed E.

4/14/2023

Garbage disposal was backed up and our kitchen faucet was loose. Brent took care of both and was very responsive. Very professional and thorough.

Sharon L.

10/14/2021

Option 1 responded to my Angi's List inquiry for an estimate. I really appreciated that they reached out to me almost immediately and offered me an earlier appointment than what I had scheduled on Angi's List. Their customer service staff were very polite and answered all of my questions. They even called to let me know the technician was delayed and were quick to offer me a new appointment.
Shaun came out to help us replace a valve under our kitchen sink and to clear a clogged sewer line. He was very polite and respectful, and made sure to wear booties over his shoes when he came inside the house. He offered us three options and emailed the estimate to me so I could show my husband. Shaun even stuck around after he was done clearing the sewer line in order to make sure the water didn't start backing up again. We are very happy with the service we received from Option 1.

Karla M.

6/17/2017

Thank you Cori for your exceptional work today and for working as quickly as you did in today's heat!

Our main water line was backing up last night and we called Option One Plumbing they had someone out to us first thing in the morning after determining that it was roots to a bush that was causing the problem he got right to work! He worked all day in the heat and made sure we had full use of our bathrooms by the end of the day! Thank you Cori!

Jerry Z.

3/19/2017

I cannot start to express my disappointment when I saw their work.

Adrian R.

04/06/2022 12:00:00 SA

I was having a back up problem for a few days it was going into my shower and my tub and I had called my landlord to get it taken care of these guys came out right away were very responsive gave an assessment and knew exactly what to do after we gave them the go ahead they went ahead and took care of business properly Santa camera down to tell us what the problem was give us further instructions on what to do and now thanks for them I can take a shower will be contacting them for future needs, definitely!!!!

Stephen S.

05/02/2022 12:00:00 SA

Nick responded quickly and followed thru. Technician also showed up and finished the job on time. Great people and great company. Highly recommend.

Catherine R.

4/26/2018

Any consumers checking out this company deserve a heads up. They came out to unclog my drain and used what seemed to me in hindsight like, slick salesman techniques to convince me to approve very expensive services that I, in my opinion, didn't really need. I paid a lot for my stupidity that day, but you don't have to.

Shawn S.

12/16/2022

Our sink had an unexpected leak that was causing water damage to our unit. Jesus was sent to support us from Option One Plumbing. He was quick and efficient, providing us with a reasonable estimate. After he completed the task, we noticed a small leak in a different location. Jesus came back and fixed our leak right away. Now our bathroom is working better than before. I highly recommend this company!

Terry J.

3/28/2020

Just a word of caution when calling Option One Plumbing. I needed a recirculating pump replaced. Option One gave me a quote of $1475.00. All other quotes were between $600 and $700. H lad I took the time to shop around. One can only hope this guy wasn't trying to gouge us because of the Covid-19 crisis. You've been warned!

Jerry L.

8/13/2019

This company uses tiny snake head instead of large 3 c cutter to cut out drain tree roots but punched a tiny hole to release the water to called the job done. Drain clogged again in just 3 days and refused to service again unless pay another $950 for hydro jetting (hydro jet is for grease not roots). Hired other plumber to get the same job done and claims previous plumber is lazy for fast job.

Jim S.

12/13/2018

I called Option One because of a drainage problem on October 27, 2018. When their representative arrived I already had taken the toilet apart and given them access to the drain. Their representative spent about five minutes running a cable into the drain, said everything looked fine and packed up to leave, after suggesting I spend another $250 for a camera inspection but without asking if I needed any assistance reinstalling the toilet. I complained at the time and got no meaningful response. Now the toilet seems to be working fine, but the drain that supposedly was cleaned out is clogged again. I found that out Tuesday and again today by stepping out of the shower and finding the bathroom floor covered in water. Their $250 repair work was good for about 45 days and I have added them to my list of businesses who care only about the money.

Teena T.

11/12/2021 12:00:00 SA

Had several plumbers give us an estimate on putting in new pipes. Option One provided the most detailed estimate and a competitive price so we went with them. Best decision...Dustin, Casey and Tom came in set up and got busy! This company contracts with a couple others and provided the dust and floor coverings as well as stucco the wall they had to break into. Unfortunately they don't paint but I guess you can't have everything! Not only did they do a great job but sent another team member out the next day to snake our tub and install a faucet at no charge! From the 1st meeting with Eric until the last worker left, I knew I had made a great choice. If you have any plumbing needs (especially a big job you're hesitant on) feel good about choosing Option One! Honest,good work and competitive prices! Thanks Guys and Happy Holidays !!

Janet P.

2/27/2019

Love that I could call their office and get a service call scheduled the same day! We had a kitchen sink that kept backing up and needed a professional to come snake out the line. The technician Martin got the job done, provided helpful information and it was affordable. Thank you OPTION ONE!

Mark P.

07/08/2022 12:00:00 SA

Option One came down but fortunately the problem had resolved itself. The plumber was very nice and polite. The only reason why they didn't get 5 stars is because they we well over the appointment time. My appointment was between 10 to 12 and the plumber arrived at 1:30 an hour and a half late they did call but that is still an issue if your a busy person. The office people need to do a better job at scheduling but like I said the field guy was super nice.

Vero N.

9/14/2021

This is the second time that we've used Option One and we love them! Courteous, well priced, and the guys always explain what's going on. They're the only plumbers we're using.

Danny M.

11/03/2022 12:00:00 SA

Our Technician, Oscar F, was beyond wonderful. Explained everything thoroughly, described the issue and found the solution. He is a true asset. Normally any plumbing issue is a huge pain, Oscar made this entire process painless. I am referring Oscar and Option One to all my friends and family. Thank you!

Steve R.

09/07/2017 12:00:00 SA

Had a clogged drain, called option one , responded promptly and had a tech first thing in the morning to take care of the problem.

Scott Y.

06/05/2021 12:00:00 SA

I called Option One Plumbing on a Friday morning to schedule an appointment to get my pool deck drains looked at as they do not drain. The representative I spoke with was very nice and was able to get a same day appointment for me. Brandon showed up on time and assessed my situation. He was upfront and honest with his recommendation. Due to the drains being severely clogged, he explained that I would probable need a Hydro pressure Machine to get them cleared. I scheduled a follow up appointment for the next day. Jimmy showed up and was able to clear my line so everything drains perfect. I knew it would be more expensive to get them cleared but I am completely happy with Option One. Jimmy was personable and explained the entire process. He cleaned up afterwards as my drains were full of sand, dirt, roots and rocks. Can't thank Jimmy and Option One enough. Five Stars all the way.

Conrad W.

11/23/2022

Tony was great! He showed up early for the job. My tub was backed up & wouldn't drain. He came in & fixed the issue within 30min. He also went around & checked my water pressure & quality throughout the house. I recommend using him & option one plumbing

Steve C.

10/14/2016

Had a tankless water heater installed by Justin & Tommy, and wow what a job!! Clean install professional and fast. I can't say enough about how much I would recommend them for any job!! Thanks Justin, Tommy and Larry for coordinating the work!!

William O.

4/14/2023

I am writing this review, because I sincerely appreciate the service we received from your company. My father-in-law is 85 years old and lives in Adelanto. I live down the hill near Los Angeles. It would've been impossible for me to get there before Sunday We had called two other plumbing companies to come help us with a mainline stoppage both companies without even trying suggested that we spend thousands of dollars to fix the problem. Option one plumbing technician Billy was honest and reliable. and treated my father-in-law with so much respect. Thank you Billy He was able to clear the stoppage. And advise us on the next steps that would be necessary. If you're looking for a company and technician that is honest, these are the go to Guy's.

Tarik A.

6/20/2021

Anthony was quick to get to my house - thank you so much for solving the issue today! I had a main sewage clogged tonight and he took care of the problem. Greatly appreciate the quick service and communication. Hopefully no more clogs, but if it happens again I'll definitely use Option One.

Ryan B.

9/22/2020

Shaun from Option One was on time, courteous, and knew his stuff. Very impressed with the job he did and a stand out with his people skills and sincerity. Wish more service techs out in the field were like him! He got the job done quickly and thoroughly explained everything. A+ service!

Kim A.

06/08/2020 12:00:00 SA

Dominick did a great job. He showed up quick and provided clear options for what needed to be done. Very professional, friendly and reasonably priced. Dominick was even kind enough to recommend a part needed for our pool drain. He went out of his way to get it and install for us at no additional cost. Would highly recommend.

Lee H.

07/09/2014 12:00:00 SA

don't bother. showed up late. equipment broke down during work. did not complete job. CHARGED MY CREDIT CARD ANYWAY!!! would not refund. offered to come back later or do another job but don't trust. very disappointed.

Michelle R.

10/12/2020 12:00:00 SA

Great rates, fast response. No extra charge for coming out on a Sunday. Our plumbing tech was great. Randy was professional and very knowledgeable. Our drains were unclogged and we are back to doing laundry. Thank you Randy aka Randall.

Susan R.

10/24/2016

We had them out they told us one price and charged another price. We call the owner he said they would credit it. However the real price should have been 300 and they charged 750. Claiming that they could not credit it. As a business owner they could have refunded and charge again. The only recourse i have is to go to my bank... from now on get everything in writting . I feel so stupid.. i will never use them again!! Patrick R. Zero stars ps i top of that they suggested that i pay 3000 to go to the curb with the drain. I see allot of other people have said the same thing. I wish i could post a photo of mess they left.. oh drains are still clogged

Rachel M.

6/15/2013

My water heater went out after my husband went out of town. I called them and they were there exactly when they said they would same day. After diagnosing the problem with the Water Heater we had to order parts from back east. We had no hot water and wouldnt have any for about a week. Mike was so great he put in a temporary water heater to get me and my kids by until the parts came. I have never met anyone like Mike who actually cares about the customer and not worried about the money. Its nice to see there are real companies who still know what customer service is and working with the customer to keep them as a long time customer.
THANKS MIKE FOR YOUR HARD WORK AND YOUR HELP!!!!

Nick C.

11/22/2022

Micheal and Abner went out of their way and stayed into the evening to fix our leaking bathtub. They took a trip to Home Depot in order to get the necessary parts to complete the job. Super personable and we're able to fix our issue while keeping the cost in mind!

Sara D.

02/07/2020 12:00:00 SA

Nick was great! He's a pleassure to work with. He got our fridge hooked up quickly and at a great price. We're happy with the service and look forward to working together soon.

Louis W.

2/18/2022

Hello Dennis, I am glad you responded and I appreciate the opportunity to discuss this with you.

I disagree with much of your response as some parts are very inaccurate.

Regarding the second estimate, you state, referring to me, you stated that a different plumbing company came out and came to the same conclusion of replacing your backwater/flow valve. I did not state that. My statement was I called another plumber for an estimate to replace the valve. No testing or inspection was done except for looking at the divot that marked the valve location, and they came to no conclusion. They simply gave me an estimate for what I requested. You are quoting me with words I did not say, totally changing the content of what I wrote.

As I initially stated, with a removable cover and pure copper bolts holding the cover in place, it is obvious that this valve was designed with the ability to be serviced. And that is what was needed.

You state that I only temporarily fixed the issue by treating the symptom, and not addressing the root of the problem, with a bandage solution. I totally disagree with that. The problem was not the valve, but the mass of goop which was in the valve area which was plugging the line and maybe sticking the valve. I removed the goop, then cleaned and flushed the line. The valve is now functioning properly, moving freely. This was the problem and not a symptom.

To reply to your statement that you don't understand where the scam was, here it is. If I would have been given an option to clean the valve or replace the valve, I would not have used the term scam. Or even just advised that some are serviceable and some are not. But I was never given any option except to replace the valve, even though I mentioned cleaning the valve to the techs. That was blown off and I was told the valve had to be replaced.

You state that Option One Plumbing has been dealing with old cast iron backwater/flow valves in the community for many years, and I believe that. But how could you not know that at least some valves are serviceable?

Regarding the free camera inspection, you word it like I was receiving an extra service at no additional cost, but your web site states Free Camera Inspection With Drain Cleaning. The tech told me that the camera was on the way even before he snaked the line. Although I did not request the camera, it was offered.

Bottom line is I believe I was not given all repair options by Option One, and after the repair that I performed the system has been draining freely for weeks now.

As I have not misrepresented anything, I cannot consider revising the review.

L C.

4/18/2014

When this company used to be Any Drain, it was great. The 2x we have used them since Option One took over - horrible customer service. The company claims only the name has changed. Uh. NO. Your service has gone down the drain!

Today's lovely (inject with pure sarcasm) experience:

1. The appt window means NOTHING. Technician supposed to arrive btwn 9-11AM this morning and I'm supposed to get a call when he's on the way. At 11:27, no call, no technician. So I call to find out what's up. No apology just, would you like me to have the technician call you? He has been dispatched. Seriously? D'oh.

2. No call from the technician but a banging on the front door around noon. He asks some questions, gives us some options. Then he goes to talk to the other technician with him.

3. At 12:21, now almost 90 minutes after the end of the scheduled appt window, we ask the two guys in the van, are you going to start the work? They say they're writing up the ticket. Hubby lets them know the window was 9-11. Technician response: oh, they don't tell us the appt window just the addresses. Are you kidding me? That's your excuse? If that's the truth, smh. Get a manager that has some basic understanding of business operations.

Only plus: the second technician had the good sense to take off his shoes when entering our house. He noted he's been doing this for a long time and makes sure he takes off his shoes if it's an Asian household.

I guess the other plus is they have kept the price the same as Any Drain to clear/snake a clog - $49.95 or $49.99.

I hope Option One conducts customer svc and operations training with its employees. This company was referred to us when it used to be Any Drain. Over the years, we have referred them to others. Don't think we'll be giving them any more referrals!

Melissa W.

7/18/2019

Crappy. Will not do business with again. Whoever answered the phone didn't get any vital information right like phone #, unit # or even email address. No one showed during the appointment time slot.

Jennifer A.

8/31/2019

Hi all! Just wanted to let you know I contacted another local pluming company and they seemed nice but the amount seemed so high to me and he kept changing the prices so I called Option One and they were out very quickly and were almost 1/2 the cost! Ryan was excellent & I will only be calling Option One in the future!

Megan C.

1/17/2021

Best plumber I've had out. Helpful, reasonable, and honest! Definitely calling them for future work! Thanks Anthony!!

Graham N.

2/17/2015

The building manager made an appointment for 6pm. 630pm Brianna calls and says it's going to be closer to 8pm. 730pm she calls again and says the plumber is behind and it will be closer to 1030pm. 1030pm I call and it sounds like I woke her up from a nap. She tells me the appointment is still on dispatch and the plumber will call when he's in the area. It's 1242am and I'm about to call her just to screw up her sleep. Stay away from these guys. I've never written a Yelp review but I hope this helps them go out of business.

M L.

05/08/2020 12:00:00 SA

We had a small issue with Option One Plumbing, the senior management reached out to us and made it right.

Five stars, we appreciate Larry's communication on this.

Definitely we will recommend Option One Plumbing to our friends and neighbors.

Blanca R.

05/06/2020 12:00:00 SA

I was in need of service for a plumber. I searched a few in my area and came across Option One Plumber , read some of their reviews and decided to give them a call. Within minutes I received a confirmation for and appointment. Ryan G. came out to my property to provide services. He was friendly, fast , efficient , thorough, explained everything to me and answered all my questions . Thank you Ryan G. and Option One Plumbing ! You have a very satisfied customer.

Rudy M.

02/09/2022 12:00:00 SA

Our kitchen sink was backing up so we decided to try Option One Plumbing. I know there is many choices but the reason I decided to call Option One was watching the commercials on spectrum and they are local. I also looked at most of the positive Yelp and Google reviews. Alphonso who answered was friendly and helpful. I explained my issue and he made my appointment. Sean came out and tried to clear the clog. Sean talked to me about the options but would have Ben who does the camera to check it out. Ben came out to my hose the next day while I was working. My wife was home and showed where the clean out was at. Ben showed my wife the issue and was able to clear it out enough to drain but recommended we hydrojet our pipes. Option One went out of their way to help us out! Sean and Ben were awesome! Great experience with your team. Keep up the great work!

Jeremy M.

10/10/2022 12:00:00 SA

Can't say anything better about this company other than WOW! They are incredibly reliable and prompt. We've used them several times at our different businesses and each time they show up when they say and the problem is fixed immediately. Don't waste time getting the run around from other plumbers. Call Option One and rest assured you'll be writing the same sort of reviews.

Deborah D.

11/11/2022 12:00:00 SA

Jesus was friendly and pleasant. It's great to see customer service is a priority. He was attentive to his work and made sure we were satisfied prior to him leaving. We would definitely call Option Plumbing again for any future needs.

Rosario N.

07/01/2022 12:00:00 SA

Frank was very informative, courteous and very professional. Will definitely use them again. Great work.

Jamillah D.

2/18/2016

This time I was assisted by Jeff F. and I had a wonderful experience. He is precise with his work, and if something does not seem right (he messes with it or calls his boss to get an opinion on a solution). He came an installed bathroom faucet and kitchen faucet and I am please with the results and the time it took (and the price). I seem to call this company before I call my home warranty company. They come and tell me the issue (and tell me how the warranty company will try to weasel out of fixing the item- they show me what is covered and what is not as listed on my paperwork). Jeff and Mike are great techs working for this company.

Rick d.

3/31/2022

It started with a lost connection with my Internet and thankfully Kelly called me back to complete my appointment request. Plumber Christian took care of the drain problems right away. He was super nice and respectful. Excellent experience doing business with Option One.

Carla L.

4/22/2016

John Trigueros, Ruben & team are amazing!
We had plumbing problems and they came right out and fixed it!
I'll write a longer review later.

Ieisha H.

09/07/2021 12:00:00 SA

Robert was amazing. He knows his stuff and i am so thankful for his expertise!! He knew exactly what the problem was and fixed it right away. He also made sure after everything was working fine and the problem was fixed. So grateful for his excellent work.

Gregory Martin V.

7/27/2022

I asked for a quote or estimate on a project involving the installation of a natural gas shut off valve and connection to a bbq grill. The company said that they needed to send someone out to get an accurate quote for the job (other companies were able to provide a quote via messaging). So I scheduled an appointment, but they cancelled it due to a delay. Understandable. I scheduled another appointment for the following day. I called to confirm and they said they will be sending someone out. About 20 mins later, they called to cancel AGAIN. I left work early to convenience them, but it turned out as an inconvenience to myself. I'm just looking for a service quote, but their unreliability would make me not even want to hire. Disappointing.

Herbert S.

4/25/2022

It worked very hard to try to unplug my outside drains. They found the problem. They were professional and kind.

Ivy X.

1/13/2017

Just look at the pictures! They deserve 5 stars. Thanks Adrian and Robin. Especially Adrian! He was working so hard in the pouring rain. The price is very reasonable for all the work they did.

rebecca f.

2/28/2018

So basically, after 3 mos. of toilet nonsense, I can sleep tonight because of Keven and Cori (and apprentice: Travis, too). These guys are experts--especially if you're looking to service a Toto toilet. I have 3 tricky little Toto toilets in my condo.

In Nov, I was made aware of needing a new wax ring on one toilet when the neighbor beneath me asked where the water in his unit might be coming from. I got that replaced immediately thru a referral from my HOA (not Option One), and after rebuilding the ceiling beneath me, I started paying more attention to the noises the toilets were making and ultimately decided it had been 10 years and I wanted to get all the rings replaced along with any other parts that might need updating.

After calls with the two recs from my HOA, both in which the other end of the line struggled with understanding the toilets' parts, symptoms and sounds, repair processes (confirmed by asking me to send the PDF manuals over) and realizing I knew more about my Toto toilet than I really wanted to, I found Option One. On my first call, I had a knowledgeable, confident and informative conversation with Kevin. He dispatched Cori today and he showed up on time and was well-versed in all things Toto, polite, clean, and prepared with Toto parts to get the job done right then.

I am recommending them as our preferred plumbers for the HOA and I am forever grateful to sleep tonight and nights to come without fear of me and my toilets falling through into my neighbor's baby nursery. Brava! Keep up the good work!

Manny C.

2/14/2018

I called around probably every plumber in Rancho and Option One came in at the most reasonable price and quickest to be able to repair a clogged toilet. When David Starr arrived he was very professional and quickly was able to assess the problem. He was very knowledgeable about all the other 100s of questions I had for him as well. He went out of his way to explain to me in layman's terms what the issues were and what needed to be done to fix them. I will recommend him to anyone who needs a plumber in the future

Laura S.

5/23/2020

I received a fair quote and the plumber, Ryan, was friendly and professional. He explained everything he needed to do and why. His service was timely and complete. I will use Option One again if needed.

David R.

12/28/2022

Jesus did great service for us cleaning out the water heater and changing the filter! I highly recommend!

Wendy B.

5/13/2020

I put out 5 calls and photos of water pouring out of facet in my bathroom to different plumbing companies in my area. Within 5 minutes Option One called me back. A few hours later they were out here getting my plumbing back in order. Service was prompt, courteous and thorough. I would definitely use Option One again for any of my plumbing needs!

Donald J.

01/03/2020 12:00:00 SA

On Christmas day my Plumbing backed up the day after we called Option One Plumbing Ryan came right out gave us a good estimate let us know what was going on it was a big job but he was there every day all day in our opinion Ryan gave over 100% he went above and beyond if we needed Plumbing Service again I would definitely call Ryan at Option one Plumbing

Greta W.

9/19/2017

Overpriced. And oooh wee you better have your card ready to pay the moment they are done or they will harass you! I had work completed today around noon. I was at work and told the guys I was up against a deadline so call me in a bit for payment. Over the next couple hours, I think I had at least 10 calls (many back to back) from them to get my credit card information. I almost waited until the tomorrow to pay just because they were harassing me. The work was for a couple of hundred bucks so I can't see why it was necessary to call me so many times when the work was completed earlier in the day. I am up against a deadline and getting back to back calls. Not cool and also not necessary. I told them I would call them later with my information once I got my project off my desk. Makes you wonder how much business they have if they are so desperate for money!

Anyway, in terms of service, we had two issues we asked them to address. They showed up on time and the tech was courteous (until I didn't just hand over my credit card). One issue related to the air conditioner condenser, which he fixed easily and for a reasonable price. We also had them come out to snake a landscape drain. This is where they got cute.

They quote 275 to try to clear it for an hour. Surprise surprise they can't clear the drain in an hour. Now they need 1200 MORE to bring a pressure washer in that will hopefully handle the problem. WTH. They have to drive equipment over that they already own and I have to pay 1200 for that AND they can't guarantee that will solve the problem either!! It would be cheaper to hire someone to trench around the pipe and replace the darn thing than to have them snake it. Something is wrong there.

Looking at the reviews I see that someone else had the same thing happen to them. They were nice enough, but I just felt like with the drain I was getting ripped off. The other poster found someone to use a pressure washer for less than 500.00, so I don't know what is so special about their equipment that it should cost them 2-3 times more to do the same job. I threw out a discounted number for completing the job, which they agreed to, but after seeing that other companies will do this for less I am going to shop around.

Garrett L.

1/22/2016

Back in October I had a sewage back up I called option one they came to unclog it for me. yes I have a history of plumbers at my house but they've all unclogged my line, so I call them. they run the snake hit the hard spot, they get a camera send it in they show me the problem and the guy in charge says. you need a jetter, that'll get rid of that I repeatedly ask so your sure that'll get rid of my problem he says it should i ask how much he says $830.
That's a huge commitment but he told me it'll get rid of my problem I talk it over with my wife. He had me convinced it'll solve our problem and it'll last 2yrs, I talk my wife into it 4 hrs later and 5 guys there plus the owner my line was still backed up.
I basically threw $830 down that sewage drain, I trusted their professional expertise when they camered the line that they know if they would solve the problem. Owner sits me down tells my options, replace the whole line to the house or spot repair. whole line was $7600, spot repair was $2000 but, they were going to credit me for my waste of money. so spot repair was going to be $1200.
So not wanting to spend that much anymore I decided to do it myself. Only reason I gave them 2 stars is that they told me what to do when I repair it. and the owner told me after I repaired it to give him a call or text and he would camera the line and jet it for free. which I thought was nice so on nov 9th I fixed my sewer (which only costed me $110) I sent a message to the owner and he said he'd scheduled me in, no message.
Dec 2nd I send a message saying he never got back to me he says, I forgot about you then ask if I'm home this wk and I said yes and he says let me see if I can fit you in, nothing. Dec 14th, I say I'm still waiting he says call my office and tell them to call me and make an appt for a jetter and camera. so I do tell the receptionist what the owner said and that he and I had a deal, I told her to call him and I scheduled my appt.
The day of the appt they call me to tell me they are on there way, I tell them how the owner and I had a deal for this, do you know about it cause I told the receptionist to call the owner. The employee says I know of no deal let me call the office and call you back. He does 45mins later and says we can't get ahold of the owner, I said well when you do give me a call back or reschedule he says alright, never heard from them again, I shouldn't have to call to remind them of pending business

Krystal D.

10/05/2020 12:00:00 SA

We had a question about a gas line working. After calling around we couldn't find anyone for weeks out. Ben came right away and was so kind and professional. He was incredibly helpful! We will be using Option alone for all plumbing needs in the future!

Kelly B.

02/09/2021 12:00:00 SA

Had a double-whammy on the kitchen sink today: drain backed up & faucet started leaking a steady stream - a disaster-in-the-making! Thankfully, I found Option One and Ryan. He took care of both problems & explained things to me - I so appreciated that he took the time, even though I was the last call of the day.
You better believe that I'll be calling Option One (& requesting Ryan) for any future plumbing needs.
Fast, friendly, knowledgeable... the triple-delight to counter my double-whammy. :)
You should call them, too!

Juana C.

8/21/2016

I found this company and i recomend it too anyone Adrian came out too my house had both of my bathrooms n tub plugged. He assisted us and explain the work . I am 100% satisfied with his work. He also made recommendations for us we will use them too do the work!! Thank you for coming out on the same day n got the job done

Lily C.

08/04/2020 12:00:00 SA

Excellent and professional service! We had a questionable leak and Option One sent a guy over within 2 hours and he came to our house and did a free inspection. He is very honest and knowledgeable. I will definitely ask him to do our job if we have any plumbing issues in the future.

Wil D.

5/19/2020

Option one does it again!
Excellent service with professional knowledgeable technicians. the plumber that showed up Shaun was very professional, he even showed up with the proper covid-19 approved gear( face mask, booties,Gloves). He was very friendly. Quickly resolved our plumbing issues. Also the price he qouted me was very reasonable. This is the third time I've used Option 1 and I plan on using them from now on. I highly recommend them for all your plumbing.

Cynthia C.

07/02/2020 12:00:00 SA

I highly recommend this company. Request Ryan if you can. He was very knowledgeable and efficient. Gave us 2 options to fix the problem. Quality work for a good price!

Yolanda M.

10/19/2021

My husband clogged up our kitchen sink on Sunday night my husband tried to fix it himself to no avail he called option one plumbing and they showed up today it really was only $68.00 the guy was nice professional wore a mask and bootie things for his own shoes. He was able to unclog my kitchen in no time I'm very very satisfied and thankful!! With a household of 3 kids running around I need my kitchen sink!! I would totally recommend option one plumbing they are awesome!!!

Colin V.

02/07/2022 12:00:00 SA

We had a leak from our upstairs bathroom and Billy was able to pin point the problem right away.he was awsome!!!

Susan C.

03/01/2022 12:00:00 SA

This company is awesome!!!! The plumber who came out to do the job was named Steven and he went way out of his way to fix the plumbing issue at the best and lowest cost to me. Steven was professional, texted to notify me when he was on his way to the house, went to Home Depot to get the needed part as the side sprayer for the kitchen sink was very old and not an item kept on their work vehicles, and he gave instructions on how to take better care of the troubled areas including the toilet that had been clogged up and needed to be flushed out. Good plumbers at a reasonable price and who are both professional and friendly are hard to find. I would highly recommend this company especially the plumber named Steven.

Anselmo G.

06/01/2016 12:00:00 SA

Problem: Sewer main blockage causing toilets, showers and sinks to backup.

Had different plumbers come out and snake the main line through the vent on roof. Sewer main drained. 2 days later clogged again. Came out snaked again, 2 days later clogged again.

Option One came out ran camera found problem. Had to dig up front yard cut out old, I think he called it Pomona Tee, and install new two way clean out to restore flow and give access points to and from home.

I don't know much about plumbing, but our technician, David Starr, and his assistant were able to explain what they were doing so thoroughly that I feel I have a much better understanding about what went wrong and why this was the necessary repair.

This ability to explain sets a customer at ease during a stressful process and was very much appreciated. Hence I would definitely recommend Option One and specifically technician David Star to perform a job professionally and efficiently.

Thank you.

Lou P.

1/14/2016

This company took advantage of an elderly-senior citizen woman, charging her $1,500.00 to repair a 6 in. leaking pipe under the kitchen sink and replace 2 shut off valves. It took them 30 minutes to complete the job. WOW! My mother thought it was a major leak problem for that price. This is totally Elderly Abuse! I called the company several times. I spoke with Brandon, he said he would get back to me and never heard from him. I called again and spoke with Dale and he too never called me back. What profession gets paid 1,500.00/per 1/2 hr.? I guess they do, by stealing from elderly woman. Her insurance company and another contractor told my mother that she was totally over charged.I should have read the yelp reports before my mother hired them. This company is a scam so beware! I have reported them to the BBB and requested an investigation on the company.

Bernadette M.

7/31/2023

We had a great experience with Jerry! He was professional, knowledgeable, and personable. He was able to troubleshoot the issue with ease and provide appropriate cost effective resolutions.

Thank you Jerry for a great experience!

Teresa H.

08/07/2014 12:00:00 SA

After reading all the reviews I almost decided not to call Option One. However, my family had used the company many times before when they were Any Drain Co and in particular Jason. We were never disappointed.

I am so glad I called. The woman answering the telephone was pleasant and professional. I asked if Jason could be sent out to give an estimate for a tank less water heater. He came two days later and immediately said that due to the age of our home, about 60 years, the piping would not handle a tank less. The galvanized pipe debris would effect the tank less and it would have to be cleaned at least a couple times a month. He said he would love to sell us the expensive tank less BUT that would not help us or be the best move for our home. We've always trusted Jason and we went ahead with a new water heater instead. He also recommended that a pan be installed under the water heater which gave me a great relief since we have hard wood floors throughout the house. Jason came out the next day, on time. The day before he said the work would be done in about 4 hours. It only took about three. All the time he was here, he was respectful, amicable, professional, and conscientious. He even brought in our trash cans from the street and stored them in our backyard! Our indoor water heater closet had old linoleum, dirt, and cobwebs. He removed the old flooring, debris and cleaned and vacuumed inside the closet. I had many questions and Jason answered them patiently and precisely. At the end of the job, Jason swept the patio where he had laid his tools. I have to say the work area was cleaner than when he had arrived. We had a couple other estimates and Option One Plumbing (Jason) gave the most reasonable price for parts and labor.

I have no idea which plumber other people dealt with but when calling Option One Plumbing we will ALWAYS ask for Jason.

Dane J.

09/12/2016 12:00:00 SA

David from Option 1 Plumbing did excellent job clearing my drain. Very impressed with with his customer service. I would highly recommend this company for all your plumbing needs.

J.C. R.

6/30/2020

I like to recommend Option One Plumbing & Rooter services. Oscar the plumber arrived on time, very professional, knowledgeable took care of the job. He also recommended at no extra cost for his boss to come over the next day with camera equipment to check the pipe to make sure everything was in working order. He was very honest and their price was absolutely unheard of $68.00 they also check the water pressure.

S P.

4/13/2023

I made an appt regarding a clogged sink. They had appts available right away which I was excited since a previous company (Goettl) cancelled twice. Plumber showed up and was nice. He evaluated clog issue... then it started going wrong. I knew a basic unclogging was $68 as advertised. He said it was $89. I told him I thought it was 68. He said oh ya I forgot the first two weeks of the month is the $68 rate and second half of month is 89. Umm ya that doesn't sound suspicious. Then he sold me on a whole flushing out of the drain system since I truly believe drains need to be cleaned out. Then his supervisor showed up and did a camera inspection which apparently is part of the flush out. He got onto my roof without my knowledge because it's better and now all of a sudden I have a hole in the roof which he showed me pics of a vent without any type of cover, which apparently just lead into my attic. I had previously gone to work and left my elder mother there to finish up.
I spoke to the supervisor on the phone and he tried explaining to me what the hole was. I then asked him why he was on my roof. And also asked him why the first employee told me some BS about half the month inly being the special rate? He didn't know anything about that of course. I called the first plumber and he apologized and told me thats how he was trained there at Option One. Needless to say I'll have to speak to owner or someone regarding my service... and i have cooled down at the time of this review so I can write a level headed review

Richard L.

1/31/2020

Gabriel and Jessica were both friendly professional and thorough.
I needed same day service and got it.
Total price was in the ballpark.
Wouldn't hesitate to use them again.

Gus R.

11/14/2014

Option One is so reliable and affordable. I've used them several times and have never been disappointed. If you want an honest and reliable plumber at a fair price, give them a call.

Fer C.

12/02/2017 12:00:00 SA

I scheduled an appointment and once the plumber showed up he gave us 3 options, all I needed was a sink problem, they gave me 3 options .$299 with a 2 year warranty $199 for a 1 year warranty or a basic service for $89, we had hired them before and the service fee was only $69.
After we choose the $89 service he started working on our sink and 5 min later he came in and said that we needed the $199 service. We declined that and he mumbled and picked up his tools and left our premises without even saying good bye.
That is unprofessional and degrading.
We called customer service and said they would call us back. Didn't hear from them till 3 days later, when we had already fix the problem.
We paid $60 bucks and the unclogged was gone.
I wouldn't recommend this company to anyone, lack of service and professionalism.
All I needed was my sink unclogged by the way option one left it worse than it was before.

Lisa S.

11/05/2015 12:00:00 SA

David did a great job at problem solving our old plumbing and fixing our clogged kitchen sink!

Glen B.

03/02/2022 12:00:00 SA

I would like to thank Andrew Magana, he is the backbone of Option One Plumbing!

Very professional and just a very nice guy. He explained everything from step to step with each option that was available for my situation. from the basic, which in time would need to call a plumber again, (tree roots in drain, total block, could rooter out, but roots will
come again) or a permanent solution that you don't need to worry again. No more roots in drain! )))

He explained in detail and answered all questions till I understood. Which I greatly appreciated. He takes 100's of pictures, showing what's going on and his progress. Shows you these pictures and explains what you are looking at.

FYI, I went with the permanent solution, no more worries!
Thanks again, Andrew, and Option one!

Glen

Sent from my iPhone because I wanted too. :)))))))))

Christine C.

9/27/2015

Brennan from Option One Plumbing in Rancho was off the hook. I just moved into a new Lennar home and had plumbing issues. Help and he was there. Very thorough, honest, and professional. Need I say I have had plenty of bad plumbers and he goes right to the top of my list on great plumbing companies. Even informed me of my tankless water heater and that it has to be serviced once a year. The builder never told me that. Guess they wanted me to buy a new one come two years after move in. You can't go wrong. Don't even consider another plumbing company. Put them on your smartphone contacts. You are doing yourself a favor.

Valerie E.

7/22/2020

Very response, next day service. Friendly and worked quickly. Got the job done reassured me that if I had any more issues just to give them a call. Will use them for any future plumbing needs!!! Would definitely recommend to others.

Marissa I.

8/27/2020

We had an on going drain issue in our kitchen. We called option one plumbing. The first technician was great and cabled the drain but it backed up again due to grease which kept collapsing. Option one had all the solutions. We upgraded to add a clean out outside and then hydrojet the pipe to pressure clean it thoroughly. On the day the technician arrived called Shandy. He wore a mask and observed cdc guidelines. He was a well rounded and experienced plumber. He explained the process and kept me updated throughout the job. He also had an apprentice called Corey and they worked well together. I could hear Shandy instructing him at times and I felt we were in good hands. Great customer service Shandy. The hydrojetter man Jim came shory after and together they completed the job with minimal upset. We are very happy. Ask for Shandy if you want an honest AAA service. Thx option one. We will definitely use you again!! A well deserved 5 stars.

Mario P.

9/13/2020

First time needing a plumber, went ahead and gave Option one a try. Had a pleasure to work with Shaun, he was courteous, professional and full of great advice to avoid another back up.

Also made sure he came with a face covering(used the whole stay) and shoe coverings. I would definitely recommend and use them again.

Kelly H.

2/26/2017

Had an appointment for 1 pm on Friday. They never called, never showed up. We called USA Water Heater & Plumbing & they came out within 1.5 hours. Someone finally called us to ask if anyone called or came by. We told them we found another company. Such a waste of time sitting & waiting for these people.

Derrill N.

12/22/2016

Rip off! Never ever hire these guys. Absolutely didn't know what they were doing. Didn't even have a pipe wrench or plyers big enough to take the clean out cap off! Snaked out the drains. Packed up to leave and the drains were still clogged.
Said they had to send someone out with a camera for $350. Said no thanks! Got a second guy to come out snaked out the main he put blades on the cutter! and took hair out of the flipper plug in the bath! Problem fixed.
Tried to ripoff my mother in law. I'll never ever call them again!

Linda A.

9/27/2022

We felt confident that we were getting excellent service when we called option one from scheduling the appointment with Emily to working with Anthony in our home. Would highly recommend them for plumbing.

Angel W.

08/08/2023 12:00:00 SA

Nice and professional service, Chris Is very helpful and honest; for sure I will reach them again if need

Denise O.

6/22/2021

Gabriel came out and helped resolve our low water pressure issue and performed maintenance on our tankless water heater. Friendly and good communication!! We will use them again for future plumbing needs!

Carey E.

1/25/2017

Thank you for the great service. They came in a pinch and stayed late to make sure everthing got done and was working. If you need a plumber Option One is it...Thanks fellas

Chad H.

10/06/2020 12:00:00 SA

The most over priced company I have ever seen. I had a sewer line that needed to be cleaned out. Option One had already charged me $2K to camera and try to get the line cleared (unsuccessfully). They told me it would be another $4,000 to go down and get it cleared out. That price seemed way high so I shopped around and had another company come in and it took them 1/2 hour and it cost me $300.
Do yourself a favor and shop around.
All their vehicles are brand new nice and shiney. I see how they pay for them now... Gouging people.

Lupe L.

04/12/2023 12:00:00 SA

Tony was helpful with providing information and cost of work to be done. Very professional- work done quickly.

Lisa K.

10/07/2016 12:00:00 SA

I have to give a great review to Option One and in particular, their specialist Matt. The first time Matt came out to our building, he was asked to find a leak that was hidden either in the wall or concrete slab. Matt was extremely professional, thorough and smart in his investigation, which was in-depth. He nailed the source due to his diligence and expertise.

Additionally, we had an urgent situation at our building after business hours. I reached Matt directly on his cell phone (many people would not take a call at that late hour). Not only did he take my call, but agreed to come out to the property that very moment, assuring me that he would have us taken care of as quickly as possible.

This is a very reliable, professional and hard working person working for a company I intend to use exclusively from this point forward.

Cynthia R.

11/06/2020 12:00:00 SA

Josue was fantastic. He had a positive and cheerful personality. He was very knowledgeable and shared information to help make informed decisions. He worked quickly & efficiently. This location is open 24 hrs and a life saver for us. Would definitely call again if/when needed.

G T.

8/14/2020

I called Option One on a Thursday evening for a draining clearing that I myself could not fix as hard as I tried. They had a tech at my house by 8:30 the next morning. I was given a 8:00am - 10:00am window, so that was perfect.

Dominick was the tech. He was awesome. I think he had to put in a little more effort on this job, it was so challenging. But I'm about 30 minutes, he got the drain flowing. I'm going to have them back, as I do need other work done and I trust them.

By the way, the visit cost me $68. Not bad for a 12-hour next day response.

T. W.

2/21/2018

I just bought a new house and within the second week I kept have back flow into the house. After calling another plumber a couple times to snake and pressure wash the line, it still didn't fix the issue. The other plumbing company said if it kept up I would need to camera the line. The other plumbing company literally spent ten minutes pressure washing the line and left. I felt they didn't care and just wanted to just keep getting service calls. So I just started researching online to see what the issue might be and came across Option One plumbing. After reading numerous positive reviews and searching around there website, I gave them a call. Robert was there within a hour and a half. He ran a camera and stated there was a blockage and said it was probably the check valve. He had another guy come over named Jeff and they stated getting to work. After breaking through the concrete and digging down 3 1/2 feet they found the hodge podge repair someone attempted to do. The pipe was completely broken and the clan out did not have a lid on it. The previous person that tried to fix it thought let's poor concrete and rocks over a broken pipe. What idiots. Anyhow they ran a camera down my sewer line I was able to see roots and 4 iff sets in the main sewer line to the street. Now as you can imagine this was going to cost a pretty penny to fix it the right way. After negotiations we settled on a price and now I have a brand new sewer line, check valve, and a lifetime warranty that I will never have blockage again. Jeff and Robert were the coolest guys to work with and I couldn't be happier.....Option One is definitely the plumber to call if you need one.

Update: well as you can see from my review up above I was very happy with the service. However, in light of new information I definitely have to down grade. So Option One Plumbing told me i was responsible for the sewer line all the way to the city connection, which was 77 feet from my clean out. I paid them $9500 to re line the whole line. Now fast forward to yesterday when my neighbor had a problem and called the city. The city came out and advised, the homeowner is only responsible to the sidewalk. So, Option One who claims to be the Rancho Cucamonga experts, either didn't know or lied to me and took me to the bank and had me pay for over 50 feet of city sewer line. Needless to say I am not happy paying $5000 that i didn't need to. SO BUYER BEWARE DO YOUR RESEARCH. I happened to as well, and got bad information, as most cities due only cover the city connection.

Sheryle S.

03/11/2020 12:00:00 SA

on Monday our hard water filter canister needed to be replaced as it had busted at the bottom and we had no water coming to our home because we had to turn if off at the street. My husband called the company that makes the tankless water heater. Our house is 6 years old and they gave us the new updated part free, so he picked it up. My husband called Option One Tuesday and was told they would give him a quote but later decided not to give us a quote, that someone would come out between 3-5 pm that day and would let us know what the price would be.
We sent pictures to other plumbers and was given the approximate price of $160-165 but they weren't available the same day to come out so we went with Option One. The person arrived at 6pm and said it would be $100 less because of the late arrival and the job would be $685.00. My husband told him that was outrageous, that it would only take about 1 1/2 hours or 2 hours at the most and that we sent pictures to others who saw what needed to be done and that the most it should cost $200 at the most. The person said he could drop the price to $600 and my husband told him that would be paying him $300 per hour and that was ridiculous and we would not be using Option One.
He came at the latest hour, knowing we needed water in our home and then quoted us an absolutely ridiculous price, trying to take advantage of our needs.
My husband called a contractor friend and together they cut off the old pipe, took off the filter canister, soldered the new pipe and attached the new filter canister, cut the water back on, all within 1 1/2 hours, saving us 500.00 dollars. My husband bought him the soldering iron for helping us.
The most outrageous thing about all of this is that the person who came out knew we were in a desperate situation and tried to take advantage of our situation. Shame on this company!!!! STAY AWAY!!!!

Samantha N.

6/13/2022

I had a clogged bathtub drain so I put in a request to get a plumber to my house to give me an estimate. They responded very quickly and were at my house that morning. Billy was the one that came and helped me out. He was very nice and professional and did not try to up sell any services to me. He told me he could try to snake the drain with the machine which I agreed to. I was so glad that the snake is what solved the problem and cleared the drain and I ended spending way less than expected. They are affordable!

Nedyne S.

09/10/2020 12:00:00 SA

I was so great ful to have two personable young professionals i from option one plumbing nstall my toilet. This was a very big job and they helped me feel at ease. I would recommend David and Jeremyall my friends and family they were very knowledgeable and caring.I could not be happier

Aimee S.

07/06/2019 12:00:00 SA

Tim with Option One saved us from a terribly botched mini-spit install for a detached garage conversion. He even crediting us for the damaged AC from the 1st attempt, then patched the drywall, then repotted a plant to make room for the new condenser. We also had the HALO home filter installed and an HVAC ceiling duct repaired... quite a versatile company. We will definitely be calling Option One again for any additional needs as they were all pros and on time and above-and-beyond helpful and professional. Thank you Option One for all the great work!

Dori B.

09/07/2021 12:00:00 SA

Option One is the best plumbing company that I've worked with in Years! I am a fan. Polite, professional, efficient and the best prices too. Ryan Gaynor was my technician, gave me the best service, ask for him by name, he is a Rock Star!

Risa A.

11/01/2021 12:00:00 SA

Option one service is a honest and professional company. Robert came out and knew exactly what to do and was educating me on what he was doing. Very polite and knowledgeable. I highly recommend option one service. And I especially highly recommend to please ask for Robert. I will be using this company all the time. Thank you for your services.

Bruce C.

12/16/2021

Good morning I woke up and I could hear water behind the walls. I thought my Children were running water so I ran in the bathroom to try to turn it off but there was no Water running. So I called and the Lord to let them know about the leak and he sent out the service and these plumbers were amazing. They were very respectful very nice and tried their best to stay out of our way as much as possible which we really appreciated. I don't do too many reviews but I just had to do one for them they were great.

Jorge S.

02/07/2022 12:00:00 SA

I recommend Option One Shaun Gray was very professional and I highly recommended them thanks again

Temp T.

4/28/2021

I contacted Option One when I recently had a clogged in the kitchen drain and requested service. They responded right away and came out the next day. I was honestly scared of all the negative reviews that indicated they would try to sell you more services, overcharge, and etc. But it turns out none of those reviews were legit. They came out here and unclogged the drain for a reasonable price. Sure they have other recommendations but that's the same with any company would do but they don't force you to buy anything. So I would recommend them. But as always, I follow the rule of doing some homework at least online or ask friends/coworkers, read legitimate reviews, and compared the cost to make an educated decision.

Andrew A.

7/28/2020

Had them come out and re pipe my whole house and install new toilets.. had a question about service on toilet and tech David Starr came out and had masks on for our safety and very nice and professional!! Looked at the issue and came with a quick resolution. Very happy with his service and definitely recommend option one and David Starr!! Thanks again !!

L H.

6/26/2015

Setting up the appt same day was easy and Mike arrived before the 2-hr window and gave me a call in advance. He was very polite, kind, knowledgeable, and great at customer service. I was comfortable with him in my home. He diagnosed the drain clog quickly, shared the findings, replaced two pieces, and returned my bathroom sink to normal condition! 4 stars instead of 5 stars because it doesn't look like the $49.50 service is realistic. But the end result was great and final bill is reasonable. Thank you! I will contact you again if necessary.

Meg Y.

5/16/2018

Doug from Option One just finished working on our plumbing issue. Saying he was prompt, efficient and courteous is not enough. He is personable and has a lovely demeanor. He was professional and worked quickly but also took a moment to be sweet to my dogs when I had to let them out while he was working. There was no hard sell, just helpful information about our situation. I would highly recommend having Option One do your plumbing and especially recommend Doug. Thanks again!

thanh n.

09/06/2018 12:00:00 SA

This update is in response to Option One's response to my initial review.

Option One is absolutely correct, bait and switch are options. You can choose to continue to have a clogged drain or agree to their terms to unclog it. I chose not to. You can choose to agree to succumb to their fear tactics or not. It is your choice. You can choose to pay them $99 for 15 minutes of work that others will do for less or not. So Thank You Option One for letting me know how I tried to force you into honoring your own advertisement. I . . . am . . . such . . . a . . . terrible . . . human being.

Cheryl L.

12/20/2021

The responded quickly and inspected my water heater problem and alerted me to some dangerous things that were so helpful to know! Super nice and helpful!

Brian B.

1/22/2023

We highly recommend Option One for any of your plumbing needs. They work around your schedule, are reasonably priced, and Christian (service technician) and Noe has an attention to detail that is top notch. We are very pleased with the job he did.

Thanks again Option One for your exemplary customer service. We will continue recommend you to whomever needs expert plumbing needs.

Brian

Cristina R.

03/06/2023 12:00:00 SA

Very professional and very competent I will use this company again Thankfully Micheal and Abner were able to come out the same day and look over a clogged toilet was very kind and listen to our problem thank you for saving the day!!

Jay H.

6/14/2015

Unlike others on Yelp, I had a very good experience with Option One plumbing in March 2015 (can't remember the exact date).

I own a 4 unit apartment building in Glendora, and I usually do my own repairs and maintenance as I am quite handy. One of my tenants called to tell me about a clog in the bathroom sink, and that the water took a very long time to drain. It is backed up into the kitchen. This to me, was a simple fix. I took apart the drain pipes, and looked for the blockage, but couldn't find one....the water was still not going down. I tried everything, including a hand snake, a drill-powered snake, a CO2 air blast gun, high pressure from a plunger...nothing worked.

It was clearly gunked up with grease, which is a combination of oil, soap scum, and other impurities in the drain water. And I knew it was further in the drain line than my drain equipment could reach. So, after 4 hours, I gave up and looked for a plumber. Because I was pressed for time, I searched on Craigslist. I called several companies, but most couldn't come out immediately or did not want to do such a small job.

Then, I saw Option One, as they had a eye catching colorful ad and saw the drain cleaning special.....I don't remember if it was $49 or $99, but I called. The receptionist who answered was polite, and she had someone available within two hours. Sure enough, one hour later, I see an Option One plumbing van pull up. It was clean and looked nice, which is usually an indication of the service you will get. The tech was Jeff, and he was professional. He tried to clear the drain with a conventional snake, but it didn't work. So, he suggested a $225 jet spray cleanout with high pressure water.

I didn't really want to spend $225, but I needed it done ASAP and didn't want to call someone else out. So, I told him to do the job. It took him about 2 hours using the jet spray through the roof vent and bathroom window, but he was able to clear it out. It seems that the drain through this unit is the collector for the other units as well, which explains all of the grease. I should have called them to begin with and saved myself a lot of hassle and unnecessary effort.

When Jeff was done, he was sweating a lot, and certainly earned his pay. So, as far as I am concerned, the job was done right, the price was fair, and everything was clean at the end.

Susan W.

4/19/2018

This company acted like total scam artists when we dealt with them. The plumber installed a toilet that costed way less than we agreed upon, but still charged us the full amount. When we called to complain to the manager he agreed that our new toilet was a 90$ toilet but he never did anything to amend the situation. The plumber, can't recall his name, lied to us , and now we have a poorly functioning, super cheap toilet that we paid $500 to have installed. Terrible experience.

Brandon C.

06/04/2018 12:00:00 SA

Eric is great! He showed up and finished the job extremely quick and accurately. I will definitely be asking for Eric if I need a plumber again. Thanks!

David B.

07/10/2023 12:00:00 SA

Called for a main drain unclog and unavailable on weekends...Advertising is misleading....

Leilani W.

09/12/2016 12:00:00 SA

This was my first time working with this company. David Starr and his helper were very quick, professional, and clear as to what my options were. I didn't feel pressured in any way, and was very happy with their work.

I'd definitely refer Option One!

Lucas A. M.

12/25/2014

12/24/2014 called for service around 9am to unclog the kitchen sink line, was told by Brianna that the so called plumber or technician would be arriving between 2 and 4pm. Steven did not show up till almost 5pm.
I told him what the problem was and showed him where the clean out access is, he brought the snake to clean the line out, stuck it in the line about ten feet and it would get stuck and would not go further.(keep in mind that I have done this myself various times since I lived her 15 years and I know there is a bend on the line that makes it hard to get the snake through.
He backed up the snake and tried to get it trough maybe 3 times and then gave me some BS about how if the snake's tip is coming out shiny it meant that it was hitting mud. (even though there is no mud or dirt coming out) REALLY???
So now Steven wants to know if I want to pay $190.00 for a camera sewer line inspection?? If I didn't know any better I would have paid, but one thing I know Is that metal gets shiny when it rubs against other metal,which I knew was the case.
I sent pot smoking smelling Steve on his way to his next victim after he charged me.
I had to do what I was trying to avoid doing on Xmas eve. I went to Home Depot rented the 50 foot snake came home and ran it cleared up the line in less than an hour. Now come Friday I will try to contact Chuck to see if I can get my money refunded.
By the way Brianna nobody expects anything for free especially not me!! Maybe you should work on providing better customer service instead of assuming that people want a free service!! It doesn't do you any good to keep repeating yourself by saying we don't work for free, my guy went over there and unloaded he's equipment and did what he had to do over and over again..

Angie A.

5/20/2021

Thank you Option One for replacing my faucet.
The employee Anthony was able to arrive at the time given and was very professional. My faucet is working and no longer leaking.

Stacy D.

02/01/2018 12:00:00 SA

Option One was referred to me by a local plumber who could not snake my mainline, and while it ended up being more expensive than my quoted price (I figured this would happen, but the price was the same as another plumber's quote, so seemed legit). The additional cost was to send a camera down the pipe, which was actually good so that I could see the internal problems with the line. The plumber was very friendly and explained everything, and I feel that they did everything they could (within my budget) for my old house.

Hardly E.

12/01/2018 12:00:00 SA

My toilet had backed up thanks to my brother using wipes, I called around 4 pm on a Friday and sent someone out by 6pm same day.
All the other places wanted to wait till next day.
They text me the tech is coming with a picture and Matt was the man.
Took care of it and it was very affordable !

I will definitely be recommending .

Stephanie V.

12/12/2017 12:00:00 SA

Loved our service! I got a warm, friendly, and professional call as soon as our plumber (Dwayne D.) arrived-- but we weren't home yet! He was patient and happy to wait for us, and fixed our horrible, stopped-up, filthy toilet within the half hour. He was knowledable, gave good advice, and wanted to clean our toilet after he was finished (!). The price was affordable and exactly what we were quoted. We would definitely use them again! Thanks, Option One! (And thanks, Dwayne!!)

Scot W.

10/28/2021

Perfect service , friendly guys , took care of the plumbing issues we had , on time and prompt service

James M.

4/28/2021

Had a very slow leak in my irrigation system that was impossible to identify. Tech Randy, with the help of a coworker did a helium pressure test and narrowed it down to a repair that had been done 5 years ago. A bit of digging revealed a terrible repair job. I'm really grateful that Randy never gave up and solved the problem.

Samira A.

1/20/2021

Called to get an estimate and see what was wrong with my water heater and was blessed to get an amazing honest plumber! Ask for Ryan!

Brenda G.

1/15/2021

Tony came in this morning With proper PPE very polite and he represented his company extremely well, we are very satisfied with Tony's work He explained the problem that we had and he also showed us exactly where the problem was coming from and how it needed to be fixed after he fixed the problems he gave us a run through on on all his work ( showed me there was no leakage no all pipes ) we're so glad we had a lovely experience keep up the good work and see you soon

Shannon C.

6/27/2020

I called Option One on a Saturday morning for some leaking that I found under our kitchen sink. They had someone out to our house by 4pm. Ryan G. was on time, professional, and let us know everything that was going on. Will definitely be using them again for any plumbing issues that arise. Highly recommend!

Lynn B.

6/25/2021

Option One provided excellent service from the first call to make an appointment through completion of my project. They repaired my sewer lateral from damage caused by an underground communications line. They documented with photos through each phase of the repair. I highly recommend them!

Marlene D.

12/05/2018 12:00:00 SA

Option One Plumbing arrived as scheduled and evaluated what work needed to be completed. We were pleased with DJ and his professional manners. He was efficient and acquired the parts quickly and then completed the project. We were very happy with DJ and Option One. Try them you will be pleased.

Kayla C.

7/22/2016

After several prior dealings with Option One...I am done with them. Robert came out to my house to fix a back-up and was horrible. He was rude, abrasive and talked down to me. He obviously felt he was doing me a favor for doing his job. This guy charged me double the advertised rate. If the owner of this company heard the comments this rude worker said he would be fired.

I will never do business with this organization again. AVOID AVOID AVOID. There are so many quality plumbers out there so I recommend using them.

nguyenkimhoan h.

10/12/2022 12:00:00 SA

The service was great with reasonable price. I was quite surprised with quick response and action

Thank you so much

Alison And Mike P.

8/18/2015

More like... Option None!!!! Made an appointment they scheduled between 4-6 on a Tuesday. Rushed home from work to be here on time. They said they would call 20 minutes prior to showing up, but after 2 1/2 hours of sitting around and hearing nothing, I eventually just had to call and cancel. Unfortunately most of the reviews on here are accurate when it comes to lack of professionalism.

Jessie G.

09/12/2021 12:00:00 SA

I've been waiting 2 weeks for them to come out and fix my plumbing. They have no-called, no-showed to 3 appointments. I don't know there reason but this is not how a business should carry themselves. Over the phone they advised us to buy a new toilet and have everything ready for them, yet they don't show up. Now I have my old toilet and new toilet sitting in my house. Very unprofessional, I do not recommend this company.

Bill R.

06/10/2018 12:00:00 SA

I am way beyond pleased with everyone at Option One!!
From the receptionist answering my call for emergency help, to the manager and the work men, all were exemplary.
My tenants were in the final prep for a Mission Trip to Guatemala when the sewer pipe clogged up forcing the shower and toilets to overflow. Not a fun thing anytime, but debilitating for them in their preparation to leave in time.
Option One responded immediately! Thank God!
The rep patiently and professionally explained all the options to me with no pressure to take more costly but more long term effective.

Though I chose a less expensive solution, I will certainly consider only them when the time is more advantageous to have the proper work completed.

Mike W.

04/04/2023 12:00:00 SA

We have a clogged drain . I contacted option one at 7 am in the morning on their website. I got a quick response and scheduled on the same day. Bill is the guy who come help us. Bill is very knowledgeable and friendly. And very important note he does not try to upsell things. Just do whatever we want to do. And price is good too. Definitely use them again.

Michael A.

6/23/2017

I have had TWO experiences with Option one. Both of times they had FAILED to show up on time. The most recent experience was the most agitating. After being put off for two appointments, and then not contacted or communicated with from their end left me going to a competitor. This happened over a WEEKS time. A manager even failed to follow up on a promise to make good on the miscommunication between the service tech, himself, and me that we had discussed over text after I hung up on him for arguing with me. If you don't mind waiting, and following up on your request for service yourself their prices are great, but unfortunately, I do not have this patience, nor time to deal with this type of unprofessional business. I do not like leaving bad reviews (check my yelp page) but something needs to change in the communication between staff, and customer. There is no way to rectify this review, but your rebuttal and response will be interesting...

Heidi J.

7/28/2015

David Starr is without a doubt the best plumber Ive ever had the opportunity to work with!
He showed up bright and early. (No need to wait around for the two hour window)
He was very polite and had a very eager work ethic
both professional and friendly, he had a smile on his face the entire time he was working on my plumbing needs. He was able to fix the problem in no time.
with Option one, I dont see any reason to go anywhere else, David was the best. If ever I should have any plumbing needs, he'll be the first one I call. absolutely Amazing sevice!

Thanks David!

Irene W.

4/19/2022

I first used Option Plumbing years ago and I don't even remember how I found them. They repaired so many leaks and plumbing issues for me at my house and my rental properties. The biggest job they did was repipe my whole house. I also referred them to repipe my friend's house. They always did a good job, no matter big or small. They are always responsive and reliable. I am thankful that many times the technicians were able to make it to the job on the same day I called and was able to fix the problem. I would highly recommend Option One for any job!

Benjamin Y.

12/15/2022

Daniel was great and very polite and professional. He helps to fix clog inside my sewage pipe

Rodney S.

10/29/2016

I specifically called Option one for an estimate to perform a hydro jet on my sewer line. They scheduled me for a 1-3 window the following day. I traveled 60 miles to meet them at my rental property. We spoke to a Chantel and she kept informing us it will be a couple of more hours. That would of took us till 7pm. I was met with excuse after excuse as to why they were running late. It got to the point we spoke to a supervisor named Mike. And he was able to send a truck out at 4:45 pm. Well that employee informed me he did not have the hydro jetting equipment but could schedule for next week and it would cost me $1250 to jet 55' of sewer line. I asked him to leave he then proceeded to reduce his price to $950. Unbelievable, those were the highest estimates by 2-1/2 times. To conclude, I was able to get the work done for $425 by drain right. If you value your time and money don't call option one plumbing.

I A.

09/01/2020 12:00:00 SA

I have never left a Yelp rating but I have to say that as a senior that has had many plumbers in the past that Dominick from Option One Plumbing was the best! I am a senior woman and have a lot of issues with services trying to take advantage of me, but not Dominick. He was on time, very courteous, very honest, and very knowledgeable. Option One also gave me the best price and even gave me a local discount that wasn't even advertised! This will be my go to plumber from now on!

Megan W.

02/07/2022 12:00:00 SA

We had called for a backed up kitchen sink. They scheduled us for next day however after being told they were behind, they never showed. I had called in our window to let them know where to park to even get that information. After our window time was over I had to call again to cancel because I had to go to work. I was unhappy with their receptionist for the fact that she was not communicating on behalf of the business I had to call twice just to get the information that the tech was behind and she still could not give me a time he would show. Then when I asked about the next day, (Saturday) she went on to tell me I needed to pay extra since weekends are a premium. I told her this was not my fault and in the end
she did tell me the tech could come out Sunday at no additional cost. The tech showed up also at the 5 minutes to the end of his window but he was kind, fast, efficient and helpful. I gave three stars for the receptionist which was really a one star, the tech was four stars only because again if you have a window the work should be getting done in that time... not barely showing up in that time. We have used this company twice and both times yielded good results. If you are the manager, I would ask your phone people to do better on communicating to the customer as well as the techs. It's her job to keep everyone informed.

Klint N.

8/26/2016

Same experience with them as well. Very rude right out of the Van. He acted very unprofessional. Did the job with an attitude and all the way around was not happy with customer service. Drain got cleared but won't be using them again. Look else where.

Janet M.

12/12/2015 12:00:00 SA

My water heater was only 2 years old and wouldn't stay lit. Mike Lanning was my serviceman and he was knowledgeable and professional. He got me a new high name brand heater and installed it perfect. Thank you for great service and being honest! Mike you the best!

Maurice L.

9/24/2021

Jason and Sam,
From Option One Plumbing installed a Moen Shower Replacement Valve in our upstairs Master Bedroom.

They were both very knowledgeable and professional. I would recommend Option One to my friends and family.

M Landrum

Stacy P.

09/08/2020 12:00:00 SA

It was my first time to use Option One Plumbing to fix the garbage disposal. My plumber, Gabriel was very friendly and knowledgeable. I'm very satisfied with his service and I would definitely use this company for any future plumbing issue.

McKinsey O.

2/27/2021

I was very impressed by Randy and Option One Plumbing. I had been having issues with my toilets for 3 weeks. I had been using a different plumbing company and the problem persisted. Randy got to my house, identified the issue, something my other plumbers missed. He fixed it in no time and the price was super reasonable. If I had gone with my other plumbers I most likely would have been ripped off. This is for sure my new plumbing company I'll be calling in the future. Thank you!

Thomas H.

12/31/2019

Fantastic work
They installed a tankless water heater, cant beat the price, they showed up on time, had great communication throughout the day, and finished on schedule. Cannot reccomend these guys enough, all my future projects I'll be bringing to them.

Benjamin B.

03/12/2021 12:00:00 SA

Thank you Option One Plumbing and a big thank you to Shandy! We had a water heater replacement and regulator replacement during the same service call. Shandy was very professional, knowledgeable, tidy and the his attention to detail assured us that his work was of the highest quality. We will definitely call them should there be any other issues that they may be of assistance.

Raul C.

02/08/2021 12:00:00 SA

I had called option one when my clean out valve was backing up. They unclogged the drain but even went a step further by the plumber calling his supervisor and running a camera. I had roots in my drive way pipes. I had unclogged my drain out a month before and that plumber unclogged and left promptly without even talking to me. Option one did not charge me for the camera inspection. I already had a contractor working on my plumbing. I ended up adding the clean out drain to my work with my current contractor. However, option one did call back and check in on me and really went out of their way to let me know exactly what the problem was and how to fix it. After my clean out and repipe was done with my contractor, my sink clogged that very night. Frustrated with my completed plumbing work, I called option one plumbing. They came out the next day, unclogged my drain. Returned the next day and ran a camera. Found out my main sewage line was in really bad shape, which my contractor said nothing about. They gave me my options and they got right to work on it. The were polite, resourceful, helpful, answered all my questions, and even came back on superbowl sunday to finish the work. They showed me pictures when they were done. Everything was done above and beyond. They even anchored all the pipes and left everything organized, which my last plumbers/contractor did not do. They were professional, prompt, and did not leave until all my questions were answered. I am extremely happy with their work. I regret not going with them for the other work I had done. I will definitely call them as my first option in the future.

Sergio H.

11/21/2017

Great job Richie! He was fast and on time! Price was good too! I will recommend you to friends and family!

Mike B.

4/21/2021

Anthony the Tech was very friendly and informative. He clearly explained the shower valve replacement options and the cost for each option. We agreed on an option. He kept us informed of the water being shut-off and then back on. He cleaned up after the job and seemed racially ambiguous to me and my dad,which is cool and Irie. The job was pricey. It is my prayer that the price paid was Fair. Giving praise to Jah Rastafari. I mon done.

Daniel f.

02/11/2021 12:00:00 SA

Couldn't have asked for better service. Option one came out on short notice and got the job done. I'll definitely be calling them next time!!

Leah A.

04/06/2023 12:00:00 SA

Tony was amazing! He came out and ensured both my mom and I were up to date on all of our plumbing needs. He thoroughly went over and broke down in depth all the issues we were having. He quickly fixed a problem we were having and provided excellent customer service. The perfect plumber! Thank you Tony!!!!

A M.

11/13/2016

Be careful...$49 during the week...WEEKEND...$150 to run a snake...TRIPLE...REALLY?... Was told on the phone $99...okay I get it, it was weekend, but then the service person said yes it's $99 for the weekend and an additional $50 to run a snake...NEVER AGAIN...buyer beware.

Hal K.

11/22/2022

5 Star service! John A was quick and very helpful. Definitely recommend, any future help needed look forward to working with him again.

Francois M.

10/24/2022

The $68 lured me in, but my drain was did not have an external access. So it was going to be more $125. Well as he was snaking the drain he believes that the snake was going up to the vent rather than down the drain. He was patient and as he started looking to where the vent was we discovered the quick access port. The snaking was a success and he said well charge you the $68 instead. Cool! The 14 day warranty was included. The drain started to back up again and I called they came at the next available time. Resnaked it and Tested and passed. I highly recommend them, but the $68 is for simple solutions and their prices seem to be competitive. Gabriel was honest and fair.

A S.

07/06/2018 12:00:00 SA

Reinstalled my Toto that was out for repair and they did a great job. Clean, efficient and worked hard.

Angel Sam V.

11/27/2015

I used to be loyal to this company. For some years now, they were the only company I would call when I needed help with any plumbing issues. Times have changed and so has this company's service. Their service has really gone down the drain, no pun intended. I called for a toilet installation. First off, Brittany, the office clerk needs to decide if she's answering her home phone or work phone. Her lack of professionalism kills customer interest off the bat. Some days she's friendly and some days she's got major attitude issues. Strike one! Second, I make an appointment for a the next day and get scheduled a 11am appointment. I don't get a call until 5pm the next day and the guy asks if he can come back the next day. Strike two! Next day schedule is 9am. I take off from work so that I can meet the guy. He calls at 8am and tells be that he can't make it until 11 - noon. Final strike!. 2 days later, I get a call from Brittany about an open work order, asking if I want it closed. REally?! no concern about customer satisfaction or wondering why I decided to go with another company.
These Yelp reviews says it all. I've been a victim too many times of these companies on their way down that I have no patience in wasting my hard earned dollar. Good luck to all.

Mel M.

6/23/2018

Thank you Douglas and Anthony!!! Your work was quick and thorough we appreciate it very much.

Gloria Z.

10/11/2020 12:00:00 SA

Took me a bit to review ... thanks to these guys i found out what was wrong with a house I was going to purchase I will use them again

Amanda B.

04/08/2016 12:00:00 SA

Horrible service! I can't believe that they can treat people so badly. All I needed was a shower fixture replaced and they came and turned off the water to the whole house then took the shower apart then said We need to go down the street and get some parts then never returned. They left me and my kids with no running water. When I turned the water back on it flooded my son's closet. I had to call someone else. DO NOT EVER CALL THIS TERRIBLE UNPROFESSIONAL COMPANY! !!!!!

George V.

2/18/2022

Tenant lady noticed a leak from the cold water valve to the washer on Saturday 12th.
Just to come out and check the technician (?) charged $ 100.
To replace one valve, he charged $ 150.
So a total of $ 250 was paid by the tenant lady. It could have waited till Monday to fix at a reasonable cost.
Their website announces discounts, and that would be helpful to us collecting social security.
Their response is that it is a paid invoice and discounts can not be processed any more. They forget that it was paid by a tenant.
Large companies can give discounts after invoicing and payment, but not a plumbing company?

M T.

10/28/2014

negative on stars! true story and factual.
incredibly high fees, twice as other technicians.
this company tried to add more fees on top of original fees. technician arrived unprepared. work could not be done due to lack of preparation, equipment and knowledge. poorly run business.

Karen C.

09/02/2021 12:00:00 SA

Jason & Sam went above and beyond for our plumbing issue. They were quick and efficient. Would definitely recommend them to anyone who needs help.

Alissa G.

11/08/2021 12:00:00 SA

Called option one when our kitchen sink was backed up. They had an opening that day for us. They sent over Anthony who was super professional and fixed the problem IMMEDIATELY. The customer service to the actual in home service was pristine.

Randall B.

11/20/2013

I read the other reviews, including some that were negative, and can only say that after calling three other plumbing companies for drain routing service, Option One, with Mike as the technician was wonderful.

After another place postponed their 4 p.m. appointment to the next day (they said their promotional rate was only good till 5 p.m., but they were delayed and weren't going to be able to make it until after 5), I called Option One. They scheduled a same day appointment, and assured me they would honor the promotional rate of $49.50 for a drain router cleaning, even for a rental. (Some places will not honor the discounted promotional rate for a rental.) They were originally scheduled for 4-6 p.m. window, but then let me know it would be closer to 7 or 7:30. When they arrived (about 7), the technician, Mike, was pleasant and asked questions to make sure he understood the problem. He informed me again that they would perform a drain router/cleaning for $49.50. He then performed a routing procedure that fixed the immediate problem. At that time, he offered me additional services, including a hydro jet flush of the pipes, for $100 (not $695 that someone else said had been quoted to them), but assured me that the drain was working satisfactorily at the moment. When I declined the additional service, he was completely cordial, and the entire transaction was positive, comfortable, and just what I needed. In my experience, the company and their representatives conducted themselves professionally and with integrity. (The only shortcoming was that the arrival was later than scheduled, and at one point I had to call them to inquire about the arrival.)
I would gladly call them again, and I would ask for Mike by name if he was available.

Gail N.

09/09/2019 12:00:00 SA

I had a leak outdoors which was flooding part of the yard. Another plumbing company told me it would be a minimum of between $1,400 and $1,600, and could possibly be more depending on how much they had to dig to find the leak.
I called Option One and scheduled an appointment with an employee who was extremely polite and helpful. I was given a 2 hour window for the appointment. Prior to the appointment I received a text that the technician was on his way, included in the text was a picture of the technician, which I think is a great idea.
Ryan arrived promptly and was extremely knowledgeable and professional. He discovered the leak and was able to fix it in a reasonable amount of time. The total bill was only $400.
I will definitely use Option One for any plumbing, heating or cooling issues in the future. It was a pleasure to deal with professional employees representing a trustworthy company.

Michelle A.

05/09/2022 12:00:00 SA

The guys at Option One did a great job with our plumbing needs. We've been having continued issues that kept requiring someone to come out from other companies on and off for about two years. Other folks misdiagnosed the overall issue which caused undue costs and residual issues.
Option One did a proper diagnosis and had technicians working the very next day to provide a long term solution rather than a band aid approach.
All the guys worked together and they all were on the same page as to what the game plan was for a professional and timely project. Oscar and Brian knew what was needed, were able to articulate every step of the project to us in layman's language and ensure confidence in their work. Although we have a few things to finish yet, I am confident in their follow through and workmanship. Excellent and solid work on such a large project.
I truly appreciate Option One Plumbing for helping solve our plumbing issues!

Geri A.

3/23/2021

Very poor customer service! I had an appointment yesterday from 4-6 pm and I received a call at 515 saying they can not provide service because they had an emergency but will reschedule first thing in the morning from8-10 am. I called at 8 and was ensure that a technician will come as schedule and they will call me 30 minutes prior to them coming. I called at 9:45 and I was told they have to reschedule again from 2-4. First of all, they did not have the decency to call the customer. I requested to speak with the manager, but was told he was in a meeting. He return my call and apologize. I explained my issue and he said due to the pandemic, he does not have enough technician to go out. I told him well if you do not have the staff then you guys should not schedule your customers only to keep pushing them back. He did offer a discount but I told him that this is poor customer service. Yes I understand there's a pandemic going on, but don't let your customers wait too long if your company can't handle it! Then he stated don't bash the company if we haven't started service with you yet. I replied yeah you're right service in the house hasn't begun, but just the appointments of being pushed back not once but twice, is already poor customer service, what more when they come out.

Teresa M.

05/10/2016 12:00:00 SA

I was referred to option one by total one air and heating. And we are 100% grateful 100% satisfied with option one. They were fast courteous and decently priced. They gave us a few options and we made the choice to go more expensive but knowing it would pay off in the long run. The guys working did a great job and the office staff was very pleasant and helpful. Thank you option one for getting our hot water heater replaced so quick.

Mike Y.

3/25/2017

Ryan at Option One Plumbing was excellent. He installed two toilets, two supply lines, a vanity, sink, and faucet at our home today. He did excellent work, completed everything timely and was extremely professional. Great guy, call Option One and ask for him in Southern California.

Jonathan M.

4/22/2020

I had a leak in my tub and Pedro came out and was able to fix it right away. Price was competitive and they don't charge a fee for coming out to look at it.

Tom G.

11/16/2021

I needed to remove protruding gas line from old spa and cap it off below the ground surface to avoid a tripping hazard. Corey came out and did an excellent job.

Most importantly, there seemed to be a misunderstanding with the $68 service call limited to clearing drains only BUT I clearly explained what I needed before they arrived. The quote was higher and I told them I wasn't interested. Within 3 minutes, I received a call from the Supervisor and he honored my expectations.

Clearly, these people are committed to excellent customer service and I would recommend them because of their excellent work, professionalism and especially their commitment to excellent customer service.

Noel Glenn P.

3/22/2017

Called these guys up on a busted pvc90 on my front lawn which has been leaking for a while. Zack showed up and assessed the damage and quoted me the most reasonable price for the job. They got in there dug 2feet into the lawn and got the job done within record time! I would definitely call these guys up again if I need to!!

Daniel T.

1/29/2015

If I could leave Zero stars I would. Such unprofessionalism in a company is a big eye opener on how they conduct themselves in general. I scheduled an appointment for a repiping estimate and was given a 2 hour window for the plumbers arrival. This seemed strange to begin with. I wasn't ordering cable or having the gas company out. This was a company that I was potentially going to pay a lot of money and the best they can do is a 2 hour window. Not one other contractor did this when I was having other work done.

Well I showed up at 2:00 for my 2-4 window of time. I waited and waited. At 3:30 I called the company and the they tell me the plumber is running late and might get there closer to 4 or maybe 4:30. I'm not happy but I've already wasted 1.5 hours, I might as well wait another hour. At 4:30 no call has been made to me by the company so I decide to leave. At 5:30pm the company finally calls me and tells me the plumber got sick and had to go home early. I tell them that the phone call would have been better earlier so I wouldn't waste my time. They could have said something at 3:30 and told me it wasn't likely he would make it. They could have done something other than waste my time! I will never do business with these jokers. Imagine the shenanigans they would have come up with if they got the job. I love Mickey Mouse but I don't want him working on my house. Stay away from these clowns! Remember cheap is cheap. Cheap price and cheap work quality.

Louie G.

11/10/2020 12:00:00 SA

I am a homeowner and was in need of a plumber. My last plumbing service was more expensive than what I was expecting. I had seen Option One on tv and I decided to give them a try. The tech (Randy) arrived during the time window I was given. I explained the problem to him and he went right to work. When he cleared the problem drain, he performed other checks that the other company never did. I was impressed with the service. I had another plumbing issue recently and I called Option One without hesitation. Again the tech (Randy) arrived in the window I was given and he went right to work. He completed the task quickly and began doing other things. He placed a sticker identifying my home's water shut off. He placed stickers on my water heaters and he checked the water pressure. Option One goes above and beyond what I've seen other companies do. Thank you for your service level.

Jerome M.

1/22/2022

Two stars for being responsive and communicating well a day prior. Made an appointment for 4pm Friday, I took 4 hours off of my vacation time for them, then they cancelled my appointment 4 hours before they were scheduled to come out with no given reason.

Terri D.

06/12/2018 12:00:00 SA

Option one is great....Douglas came out today and fixed my problem...he was very courteous,.friendly, and very informative about my situatuon...highly recommend Option One for any problems..

Victoria R.

5/29/2022

Requested a quote via Homeadvisor for an install on a water softener and a water filter for my home. I already owned the equipment, just needed an install done. The quote given was 800 plus dollars to install a simple water filter under my sink, and 2500 dollars plus to install a water softener. This is about, at the most 4 hours of work. Approximately 3k plus for 4 hours of work is completely unreasonable. I called another plumber who is doing it professionally for far far less than this amount. I feel like this is a rip off quote. Other companies did quotes for me before I owned the equipment at around 2500 for the equipment PLUS installation. The excessive quote amount set me aback, since I'd had quotes for the same installation services at so much less.

edit: I had another plumber come out, and he quoted me 900 dollars for all of the work I needed done. That is a reasonable amount. Not 3500 dollars. I had googled how much it was projected to cost prior, and the projected cost was between 300-800 dollars. Since I live in CA I was estimating about 1000 dollars or so, because I know pricing out here is a lot more, due to area. I'm definitely not belly aching about living in Ca I love it here. I know pricing is going to be far more. But I had a couple of estimates, and they all were between 900-1050 for the work. 3500??? My goodness. If i give you less than a star I would. I do not like rip off companies. Additionally I found your company on a list and YOUR COMPANY CALLED ME BASED ON MY ADDRESS AND ZIP CODE. I didn't call you. You called me. Do not complain to me about how far you drove. I did not ask you to drive here. You called me and asked if you could come to my house fully knowing my zip code. I called you out expecting a fair quote. You know for a fact that me providing the equipment, and simply needing the work done, the labor done, and you charging me 3500. I'm not a cheap person, but going from 900 dollars or 1050 dollars to 3500??? That's actually insane. Do not call a customer, request to come out, then complain about how far they are later. Don't call. I put in my zip code. Stop scamming people.

Mike L.

12/10/2021 12:00:00 SA

Trust in Option 1 with all your plumbing needs. True professionals. Have confidence in these guys. Sam and Jason were in and out within 8 minutes. Experts in their craft. Give em a shot

Don M.

3/29/2021

Plumber Jose was punctual, knowledgeable, friendly, and gave us expert service!! We've had Option one attend to many of our plumbing needs and always with top notch service..

Kat N.

6/27/2022

I did not use Option One Plumbing service so my review is not based on that. They were very quick to respond on Yelp to my request for service. Great communication back and forth and was able to get an appointment the very next day. Fast forward to next day and 40 minutes prior to my appointment they called and cancelled by appointment. This after taking time off work for them to come and planning my day around it. Had they called first thing in the morning I may have not minded, but the fact that it was so close to the appointment time and I needed them there that day and I turned down other plumbers as well, so left me in a bind. In addition I did read this in other reviews so wasn't about to reschedule the appointment or continue further with them so I cancelled all together.

Norm P.

10/22/2022

Major plumbing issues in a manufactured home so we called Option one plumbing, what a great call. They communicated to us on prices , times etc and followed up with us every step of the way. They even sent us a text with the techs name and picture so we knew who was coming over. Billy arrived Saturday morning within minutes of the estimated time given. Billy reviewed the problem and gave us a quick and accurate assessment of the problem, then after more evaluation continued to provide efficient assessment of the issue at hand. Within an hour of arrival Billy had everything fixed and working like new and provided some great advice going forward. If you have plumbing challenges I recommend calling Option one plumbing they provide top notch service with affordable prices. Very courteous and friendly.

Cody D.

1/29/2021

Shandy is the best plumber I have ever came across! Great knowledge, experience. He found the issue when another plumber that was here before could not.

Sarah H.

5/21/2020

I was very impressed with Ryan for his professionalism and ethics in going above and beyond what was expected no matter the cost. He's truly and kind person not like any other plumber.

Veronica C.

11/15/2021

Corey was very professional and courteous. He really knows what he is doing. Got here in time and did the a precise job

Tom E.

09/04/2021 12:00:00 SA

We had a gas leak somewhere in the house according to the gas company. Gas company actually came by and locked the gas supply as a safety precaution, so we had no gas. Called Option One Plumbing. Robert came up and was very professional. He was very patient and didn't voice any concerns even though we had someone accompany everywhere including up into the attic.
He found the leak, repaired it, and did everything we could have asked for. Will have no hesitation to use him again. Thanks Robert!!

Dora T.

6/22/2023

It was the worst service I've ever had! Google map shows free estimates, and $68 for drain cleaning special. The ads are FAKE. We had kitchen sink clogs issues. Honestly, the technician came fast, but once he find out there's no clean out access on the exterior wall outside the kitchen room, and he had to use the ladder to claim up one story roof (my house only a one story house) to check the kitchen drain. He immediately raised the price to $135. I don't have any questions about that. Before he started his work, I used 50ft and 100ft sewer snake to drain the sewer line. Then he used a 50ft portable electric sewer snake and found that the grease was clogging our kitchen drain. The only solution was hydro jetting, and the final price was $760+. That's not a fair price. Because he was so angry and aggressive that day, I rejected his offer. That day, I had no idea what he did. He sounded so frustrated and talked so loudly. The charge was still $135, though. I know he worked on it, but it's the same as mine. Clogged drain and water stuck in sink, not even a bubble. Because I don't feel safe, I paid him and let him go. It's s NOT FREE ESTIMATE and the drain's still clogged. DON'T USE THEIR SERVICES. They only want your money. Then I called another company, who used the same method, hydro jetting, to remove the grease under the kitchen sink, and even installed a u-shaped pipe. We fixed it the same day, but it only cost half as much. So I don't recommend this company!

jordan a.

08/02/2023 12:00:00 SA

Michael and Rafeal were very helpful.

They were able to diagnosis where the PVC had broken and they repaired it. They also were able to keep the grass where they cut out looking good.

Albert C.

03/04/2017 12:00:00 SA

My plumber, Sergio, checked on a leak under my bathroom sink, explained and showed me that the connection was loose, and he said nothing was wrong with the actual parts and pieces. He could have charged us for his time and labor, but Sergio was really nice about it and didn't charge us anything! I really appreciate this simple gesture of kindness, and I will be looking to this company for future plumbing issues. Thanks Sergio!

Yi C.

12/31/2021

Great response time by the owner Larry via Yelp. The technicians came next day as requested (William and Phil). William was very informative and was able to diagnose the source of the leak right away, and made some additional suggestions on preventative measures as well. No pushy sales gimmicks, and went through all the options in details suggested as well. Loved the service, and I think the pricing reflects the quality of the service too. Both William and Phil had to work outside during a rainstorm, and was still able to get all the work within a few hours (a indoor pipe leak and a new pressure gauge install). Highly recommended and will for sure to call Option One again for future plumbing issues.

Melanie V.

7/31/2023

I can't say enough good things about my experience. I sent a request through the website and was given an appointment right away. I work from home and had a call that was bumping into my appointment time. Option One was incredibly flexible and allowed me to adjust the timing. Oscar showed up exactly when I was told he would be there. He took a look at what the issue was and gave me a thorough explanation as to what needed to be done and why. Again, when he was done, he explained to me the work that he had completed and how it was going to correct the situation. He even took the time to look at my tankless water heater and make a recommendation for service to keep it working properly. Pricing was incredibly fair, but the service is what has me sold. I've found my forever plumbing company.

Ed S.

11/11/2022 12:00:00 SA

Jesse was very honest and respectful. I will always call option One Plumbing to do all of my condos and houses we own. Jesse did everything that needed to be done on our condo.

Great job Jesse,
Ed Solis

Terri W.

12/06/2016 12:00:00 SA

Had a clogged toliet. David was great. On time, efficient, and personable. I also appreciated the follow-up phone call to check on performance. Would recommend this business.

Brent S.

10/23/2017

Both plumbers who came out--one late Friday night to diagnose the problem and one Monday morning to fix it were professional, personable, efficient and friendly. I was quite impressed.

John D.

6/17/2017

These guys are a total rip off. Watch out for scam high pressure stories trying to nudge you into doing way more than you need or turning small jobs into $$$ big jobs. I had a water main leak at the street area. Not a bad leak just one small portion of PVC needed replacing as it had a tiny tiny crack creating a wet area in the dirt. A small job and I had done most of the digging myself as well as found the leak. All I needed the plumber to do was replace one small section of PVC at the beginning of where the cities brass meter went into my PVC main. A $200-$300 job tops I was thinking. They send this young kid out maybe early 20's who says he needs to talk to his supervisor. He comes back at me with a $3200 -$1500 QUOTE??? I say its really high and he comes up with all this nonsense story just making up stuff to pressure me into agreeing to his huge rip off quote. He says that the city doesn't like it if I turn my water my water off and I have to use copper and replace the whole main all the way to the house and his supervisor says he cant use PVC but he'll do it but for $1500 instead of $3200. Im thinking wow who does this kid think he is so disingenuous hamming it up with this inflated job nonsense a total amateur scam artist really. Anyways I say no way thanks for nothing and they leave. I call another local Upland plumber off of Arrow hwy (K and Sons) not sure if I can name them but they were great and honest!!!!! Guess what? They did exactly what I THOUGHT the job would be for $275 without me saying a thing. Stay away from OPTION ONE they are not honest and will rip you off.

Don P.

1/13/2022

Corey was great.clean and professional Option 1 is the only company I want to call when I have a issue

Laura B.

5/14/2019

I called them to come repair a leaking toilet. The tech looked at it and asked if there were any other leaking toilets, I thought that was an odd question, but said no. He said he can fix the toilet for $125, he said he'd go to the truck and get the part. He came back and then said he checked the water regulator and it was bad, now it would be $575 to fix. Maybe he thought he wasn't going to make money of such a small repair so added the regulator, who knows. We know nothing about plumbing so we agreed, he turned the water off and began the repair, 4 hours later he still wasn't done. Apparently he broke a valve at the meter on the street that needed to be repaired. So about 5 hours later and 3 trips to the shop to get tools or parts, he leaves after I pay him. Next day the sprinklers don't work, called them out they initially denied wrongdoing, so we had the gardener check it out. Gardner said when the valve at the street was fixed the tech left debris in the line and clogged the sprinkler regulator. The gardener charged me $60 to fix it, so far we've spent over $600. I called option one and they agreed to reimburse the $60 plus offer a $50 gift card for future service. Are you kidding me!!? they are not stepping foot in my house ever again. The icing on the cake is that the toilet he fixed now continually runs, they said it's an unrelated issue and they would send someone for a discounted rate. No thanks! I don't need any more headaches. Our lawn is dead from not having sprinklers for several days, I don't think it's a coincidence that the same toilet he worked on is the one still having issues. I feel like they took advantage of us. Buyer beware!!

Anahii T.

12/30/2021

Very friendly customer service. Jason has helped me multiple times and always makes sure the job is down right before leaving. Thank you so much.

Kathy L.

11/23/2020

I highly recommend option One plumbing they're very professional they explain everything that needs to be done and they give you options and they absolutely do not dig deep into your pockets I highly recommend them if anybody needs plumbing service you won't be disappointed

Paula V.

08/08/2015 12:00:00 SA

I had problems with slow drainage in my property,and my neighbor recommended Option One Plumbing.
After a camera inspection it was determined the sewer line needed to be replaced,( the house is from the mid 20's).
Rather than rip up all the fruit trees and flora in the pipe's way I opted for the more innovated, new technology way of pipe replacing--that of pipe bursting.
It was considerably higher than the common dig the trench way, but I am glad my fruit trees of more than 20 years old, and plants are mostly unaffected using this new process.
Dale Skinner the supervisor was very interested in customer satisfaction as well as Martin the technician, they both did their best to insure my satisfaction as a customer, and as of now I am very pleased with their work!
I highly recommend this company.
If any thing changes I will definitely up-date this review.

Lorraine J.

11/21/2020

I have used Option One Plumbing before and the customer service is always awesome. Today I needed my drain cleaned and Jimmy was my plumber. He was very knowledgeable and took the time to explain what was going on and even made some recommendations. He was great and I will definitely request him next time I need service. I definitely recommend Option One you won't be disappointed.

Amanda R.

01/01/2018 12:00:00 SA

David came to the house on New year's when we had a major plumbing issue and was able to fix it. We were thankful he was working the holiday! Thank you!

Jerry G.

6/19/2018

We called Option One to investigate for a leak in our kitchen. I had already taken up and removed a portion of our flooring trying to locate where this leak was coming from. We had bought a new refrigerator a few months ago and I thought that this leak might have been coming from there. I had the appliance store come out to investigate it and they did a thorough job but the leak was not coming from there. Next I called Option One and they came out and within in a just few minutes, Jorge the, found where it was coming from. He offered to fix it but he also pointed out that it was something minor that I could actually fix if I wanted to. I decided that it was easy enough for me to fix and chose to handle it that way. It was an investigation service that Option One offers for free and we really appreciated that. I thanked Jorge for his professionalism and his honesty. I would highly recommend calling Option One for any plumbing needs that you might have.

Tiffany K.

11/23/2022

On 2 occasions now, Option one has saved thanksgiving by coming the day before and fixing a major issue that could have ruined our holiday. They are always friendly, honest and transparent about pricing.

F. M.

7/15/2015

Option One Plumbing came to my home and did awesome work today. David Starr is a complete professional and knows what he's doing. I have complete confidence in this company and feel I received top notch quality in their work and service. I also feel I can trust this company and that their employees are honest and fair. I will definitely call them again when I need plumbing work.

Vanessa M.

3/22/2017

We had a plumbing issue it took 5 different opinions until Corey show up from Option One Plumbing. Not only did he figure the problem out he fix it. Very honest company and very affordable.

K D.

8/29/2022

Ruben came to look at a leak coming from our upstairs ceiling. He was so awesome and so informative. He took his time and really assessed the damage. Thanks Ruben!

Morgan B.

7/26/2018

Alex gave us the best service and it was extremely helpful and very sweet. Alex went over and Beyond. He did an amazing job and he cleaned up the most nastiest job in my backyard for me so I didn't have to do it which is very sweet. Thank you so much Alex. we will definitely be calling this company again thank you.

Ed A.

5/19/2018

Used this company to try to locate my main sewer lateral. They stick a camera down your drain pipes and follow it all the way to your main sewer coming into the house. Unfortunately my pipes were too corroded to push the camera through all the way. Anthony tried his best to get the camera through the kitchen clean out, toilet drain, and finally the roof stacks but was unsuccessful. However, Anthony provided me with some honest feedback and advice on how to get my pipes to a better state. He is knowledgeable and has lots of experience in the trade. Since he was unsuccessful, he told me there would be no cost. I appreciate the honesty and effort. Would definitely use them in the future for other plumbing needs.

Philip M.

9/14/2021

Anthony of Option One did an excellent job of clearing out our kitchen drain that goes out to the street. Great guy, great work, and what a relief to get it cleared after battling with it for too long.

Janet K.

9/29/2021

Robert was very knowledgeable with his 16 years of experience. He was thorough & made sure the sink was unclogged & cleared & gave great recommendations! Thank you for saving the day!!

James W.

11/21/2022

Cory was promt response, professional and quick. Would recommend. Had a leak in the attic, but he was able to take care of it no problem.

Theresa C.

5/13/2019

Not happy 4 hours late... and I had to keep calling. I have a clogged toilet and I paid $83 for it to still be clogged when I call a plumber I don't expect them to use some type of stick device that they hand turn down my toilet to unclog it . I could buy that at Home Depot .I expect professional grade equipment, So as of now I'm out $83 with a toilet we can't use they're were supposed to come out on Saturday again of course they were late with no phone call I had to call again. please correct me if I'm wrong I was told they're going to put camera down to see if it was another issue or it could be a smaller issue then change their mind because they feel confident it's a smaller issue to me I would rather rule out the bigger issue to confirm that it is a smaller issue first before I start throwing out all kinds of crazy money..

D V.

12/29/2018

I called a couple of places to receive estimates for replacing a piece of galvanized pipe that had sprung a leak and was connected to the main water meter outdoors. Ryan came out the same day that I called Option One and was very knowledgeable, professional in explaining how the rupture had occurred as well as what had to be done in giving the estimate. The next day, being Option One was the MOST reasonable in their cost estimate, called to make an appointment to have the work done. Matt came out the same day, actually within a hour or two of my phone call, and did an EXCELLENT job! He was professional, courteous and stayed until the job was done...no shortcuts being taken or in a hurry to get the job done just to get to the next one. I would highly recommend Option One for plumbing and will ask for Ryan or Matt for any future work that may be needed. Very satisfied!

Yvonne B.

6/27/2022

This company is absolutely terrible when it comes to customer service. A plumber came out to fix our shower in which WE opened up the ceiling and isolated the problem before they even came. One week and $700 later it still unusable! They keep claiming that someone will be out to address the problem but every single day they give us another excuse as to why they can't make it. I work in a business in which I give a lot of home repair referrals and I guarantee I will never recommend this company!! Don't trust them with your hard earned $$$!

UPDATE
The company finally did send someone out to remedy the problem, but only after my husband drove down to the office to speak to someone in person.
The gentlemen that came were very helpful, professional and understanding of our frustration. They fixed the issue and installed our new garbage disposal free of charge. The owner also gave us a refund of half our original cost. I do appreciate them making the situation right, but I feel like they could have handled it better from the beginning.

Diane D.

5/24/2022

I've been using this company for a very long time, favorite plumber of all time is Corey he is knowledgeable and gets the job done in a timely manner

Dawn V.

11/11/2019 12:00:00 SA

We had a water main line break, the technicians were very fast to respond and very nice. They told me it would be fixed by end of day and it was. Very happy customer.

melissa B.

11/30/2017

Option One plumbing sent out their employees David Starr and Dennis. They were both very informative and knowledgeable. I would definitely use this company again and ask for them by name.
Option One you have two very valuable employees who work hard and are very personable too.

J L.

11/17/2015

DO NOT USE THIS COMPANY!!! They will overcharge you by thousands of dollars and refuse to give itemized invoices. They refuse to explain charges in terms of labor, materials, etc and just come up with an arbitrary number to charge you that is 5-6 times more than what is standard. They blame their exaggerated pricing on the high overhead cost of having an office and that they are available 24 hours (which they are not or I wouldn't have had to wait 2 days for my gas to be turned back on). The fact that they would even use overhead as rationale for pricing to a customer goes to show how horrible their customer service is. They were over 2 hours late to show up and sent multiple workers to the job to sit around and do nothing or try to convince you to spend more money on other unrelated items while only one person is busy working. Then they will bill you an astronomical amount for minimal work without even fixing the problem. Don't use this company unless you like getting ripped off!!!

Jennifer L.

1/19/2022

Price changed from $68 for clog removal to $165 for toilet removal and clog removal.

Clog not completely cleared due to other issues but they did evaluate the problem which was helpful.

Falisha L.

3/26/2021

My husband and I just finished a bathroom remodel and we ended up noticing a leak around 11:45. We called option one plumbing and the dispatcher was so sweet and helpful in getting us Josue to our home in less then 20 mins!! He was so helpful and so kind and took so much stress and worry on us. He was even so kind to our fur babies. Forever thankful and will now have a trusted plumber in option one.

Seong K.

03/07/2018 12:00:00 SA

I have a unit that I. Rented out to tenant and there was gas leaking so gas company closed the Bala. I really had a bab experience with big plumbing company so I googled more carefully and choose option one plumbing. A guy came and he said he found leaking point and he show me a video that water leaking under one of toilet. So I asked him to fix that too. He charged me total 1550 for gas line and toilet part. He was nice and did hard work. So gas company came after he fixed but still has a leaking. He came back and he found point which we checked few times already. It was loosen loosen connections behind the stove. So he tightened up and check with air and said no more leaking. And he said if we still have a leak we need to open the wall so we can find that point and re piping or whatever. So he gave me estimate for that job for 3400. Gas company came next day and we still have a leak. I need to open the wall and replace the pipe. I called some other guy and he came and he charged me 800 for everything include patching after his work which is not included option one plumbing. I was so upset. I wouldn't call option one if New guy charged me at least 2000. But 800 job for 3400 estimate. So he finished the job but we still had a leak so he searched all lines and found one more spot which option one couldn't find and did it no extra cost. After that I called the company because I couldn't understand why there is so much difference. Option one do the job easy way and charge customer tons of money. I replaced toilet and he gave me 250 with discounted price. Originally 400 but got some discount. I asked New guy and he said he charge 120. Bad company option one. I will stop my car whenever I saw their truck and will talk to the customer from now on.

Rina C.

03/06/2022 12:00:00 SA

Corey was able to come out during the weekend and he was able to fix our kitchen leak in the sink!!

Bill L.

9/29/2014

5 stars for Mike and Steve, but dropped one due to office delay in correcting billing error.
Don't know what the other customers experienced, but I have to say mine was GREAT! Mike and Steve were nothing less than professional! They called and actually came earlier than the window I was given. They got right down to business. When the camera showed a major root intrusion into the main line, I was given options to consider. There was no high pressure pitch, just stated the conditions. I chose to have a clean out installed because the roots had damaged the pipe. The only thing that made the job longer was the delay in delivering the parts to put in.

Tammy Z.

6/18/2021

Just reached out to Dennis the manager and explained why I posted the not so good review for their company. He was very attentive and apologetic about the miscommunication that took place with his staff and said that he appreciated my input so that he could make the necessary adjustments to make sure it didn't happen this way again for any of his customers. He said he would like to have a chance to make up for my bad experience if my plumbing issue hadn't been handled but we found someone else already. After speaking to him I feel like I could give them another chance with our plumbing needs in the future. Good communication is everthing! Thanks Dennis.

Sophia M.

5/31/2020

Shaun with Option One is a great plumber with excellent customer service skills. He knows his business and is maticulous and methodical in his work. He didn't stop working until every line was clear and functioning properly. He works cleanly, and safely during covid times. I am a licensed project manager and work with numerous contractors, and Option One for plumbing is THE BEST! And if they send out Shaun you'll be writing a 5 star review too! Thank you Option One. It's so nice not to have to worry about plumbing anymore.

Ernesto D.

1/15/2021

I had an emergency clogged on my shower drain and they scheduled to send a technician to come over between 3 to 5 pm. I waited the whole day calling them before my scheduled time to see if the can send someone sooner. I told them it was an emergency since we only have one shower in the house. I received a call @ around 4:45 pm and told me that their tech had an emergency and will not be able to come. I told them it was an emergency and they said they can send someone after hours but I will have to pay $250 for the after hours fee. I agreed but decided to cancel it later. That's too much to charge for after hours since it wasn't my fault. I was willing to see if they have someone available to come over the following day but I was told that the earliest they can send someone was Monday. I guess your emergency situation is not of an emergency if it is a call back. I am really disappointed on how they handled my emergency call.

Barny B.

11/30/2021

My sink was all backed up. Shaun came right on time. He was very polite, personable, and neat. He found the culprit in the drain (eggshells) and got them all clear up. I am extremely pleased with the job and with the delightful, efficient young man.

Art M.

01/02/2019 12:00:00 SA

Fantastic service, very reasonable pricing, communication (they text with a photo of the plumber coming to do the service) office is responsive and can tell you exactly where en route they are.
The company is FAMILY OWNED -really makes a difference!!

B F.

9/13/2021

Amazing service! I would NEVER call anyone else! Brennan is very professional and most important NEAT! When he leaves the area where is has worked is cleaner than when he arrived!!

Bernadette S.

08/05/2022 12:00:00 SA

Option One Plumbing is the best! I called your office today and Service Expert Cristian B. showed up in an instant. He installed a new water heater.
Cristian was so efficient, professional, very polite and caring. He got the job done well. Keep up the good work and great customer service. You were a person of your word and treated me like gold.

Thank you and God Bless,

B.K. in Rancho Cucamonga

Tracy H.

10/08/2019 12:00:00 SA

I had a plumbing emergency and Option One took great care of us right away! They were pleasant and patient and reasonable. I would definitely recommend giving them a call if you need a plumber!

Dale W.

3/31/2013

My sewer backed up last Sunday afternoon. I called Any Drain which I was told later had changed their name to Option One. The phone receptionist said that they would have someone there in an hour and that their charge on the weekends was a flat fee of $99.00, which I though was fine. The plumber, Adam, called me on his way to let me know that he was going to be late due to a traffic jam on the freeway. I wasn't watching the clock, but it did seem like he still got to my house within the one hour promised.

He was professional, knowledgeable and courteous and got the drain unplugged right away. He said that they are full service plumbers and do more than just drains. I told him that we were planning on doing a major remodel to our home which would involve replacing our sewer drain line. He explained how they can do this without having to do any trenching just using my old sewer pipe as a guide. I told him that I would definitely consider asking them to bid that portion of the work when we start our remodel.

Lucia A.

7/26/2020

UPDATE (7/26)
I am very impress on how Brennan and Randy went above and beyond to correct the issue with the leaks. This went from a one star rating to a five star rating because of their willingness to correct the problem and putting in the hours needed to get this project completed. Hubby was impressed with the customer service!

I called on Thursday (7/23) to schedule an appointment for an estimate and a plumber showed up on Friday (7/24) to provide us with an estimate as requested. The price seemed reasonable compared to other quotes we received. We needed a plumber to work on it right away as we needed it completed before having new concrete slab poured on Monday (7/27). The estimate was to replace our water pressure regulator valve and hose bib on our main copper line. After the plumber left we noticed two small leaks and reported it directly to the plumber who came out later onthat evening and attempted to resolve the leaks. On Saturday (7/25) my husband noticed the ground was saturated around the area and found the original two leaks plus a new leak that would of ended up below the new concrete slab. Again my husband contacted the plumber directly regarding the 3 leaks found and the plumber stated that he would come out to repair the leaks but he failed to show up or contact us that he would be unable to come. I ended up calling the office on (7/25) regarding the 3 leaks and a 3rd attempt to get this problem resolved. The receptionist didn't feel their was any urgency in scheduling a plumber to come out first thing on Sunday (7/26) even though we expressed our urgency to have this resolved before Monday (7/27). Instead we where provided a 12pm to 2pm window for Sunday even though we stated that we needed this fixed right away. At this point my husband does not feel confident having new concrete slab poured over a potential leaky pipe and has asked our contractor to delay the new concrete slab until this can be resolve which he and the contractor are not happy about pushing the job out.

I will be providing a follow on Sunday in hopes that this can finally get resolve and we can finish our remodel. Keeping my fingers crossed!

Nancy B.

1/18/2019

Doug was very helpful and courteous. He fixed our problem quickly and efficiently. Awesome

Richelle D.

12/07/2021 12:00:00 SA

Very thorough and great work! He explained what was wrong and gave tips on how to avoid the same problem in the future.

Christine M.

3/13/2014

This place is fantastic!! A co-worker recommended I call & I couldn't be happier. They were fast & professional, providing me with same day service in a few hours. Billy was curteous & efficient & had a smile on his face. He unplugged my toilet in mere minutes & left my bathroom spotless !

I would highly recommend Option One to anyone in So. Cal. Made my week!,

Thank you, Billy & option One.

D W.

02/06/2018 12:00:00 SA

We had a leak coming from our old toilet and called Option One. They arrived the next day and David and Tyler quickly assessed the problem. They were good about giving me options as far as a temporary fix versus permanent fix. They came back the next day and installed our new toilet promptly and without leaving a mess, which I appreciated. They are professional and courteous. I can't comment on the price because it seemed high to me, but I didn't have time to price shop and don't have enough experience with plumbing to know. So do your price homework. But as far as experience, courteousness and professionalism, they can't be beat.

Denise B.

5/15/2020

I called Option 1 at 12:20 pm. The emergency plumber for our community did not respond after two hours and three phone calls. Option one responded immediately (maybe 5 mins later) and Alex came within the hour. Alex was polite he detected the issue immediately. Alex is fantastic! Thank you so much for your help.

Felipe A.

08/09/2022 12:00:00 SA

Last night my Wife and I noticed that our water pressure in the house was double of what was normal. I decided to call OPTION ONE and have them come out to fix our problem. When I called in they asked me for my PH#, they immediately knew that I was one of their repeat customers. I explained our problem and they scheduled one of their Plumbers to come by between 1:00pm-3:00pm. He showed up at 1:30 pm and was completely done by 4:00pm. I am so glad that OPTION ONE took care of Us again, if you want the Job done Right, call OPTION ONE

Jeri R.

1/28/2020

Alex was the technician who came out to service our Noritz tankless water heater. We were very satisfied with his professionalism and knowledge of the service that was required. He showed up on time and diagnosed the problem. The price we paid for the repair was fair and we appreciated the military discount. We will definitely recommend this company to others and they will be the ones we will use in the future .

Nicole P.

4/17/2019

Logan did a great job! Patiently explained his assessment of the situation, HONEST, non invasive minimal damage to fix, &quick fix. They weren't trying to upsell or overcharge us. We will definitely be calling them again for any plumbing issues!!

Glen S.

7/25/2023

Called Option One for a clogged bathtub drain. The Plumber arrived and tried to up charge for a Descale drain line in conjunction with a hydro jet for $1100. The drain was not cleared but I was still charged and paid the $105 service fee. Since the job was not complete I called another company Cruz Plumbing who arrived promptly and cleared the drain within an hour and no attempt to up charge. This is not my first poor experience with Option One. Unfortunately, I would not recommend them!

Alexis B.

9/30/2013

This company is a joke. The receptionists are not properly informed and give incorrect pricing. I scheduled an appointment and they missed both appointment times then complained when I tried to hold them to the original pricing I was quoted. Way to do business.

Vivian M.

4/13/2023

Had a major plumbing problem. Mike at Option One was able to determine the issue very thoroughly and quickly. I knew the pricing and my three options, my options were thoroughly explained. Plumbing issue was discovered mid morning and Mike arrived within a couple of hours. I agreed on an option and Mike started the work. Work had to continue to 2nd day due to the amount of work needed to be done. Mike and Ralph came on day 2 and I am very pleased with their professionalism and thorough work ethic. Pleased with work performed and asked me if I had any questions to let them know. Answered all my questions. Again very pleased with their work.

Gianni R.

7/23/2020

Nick is the man!! Honest, clean and straight up! Diagnosed the problem
Immediately and got the job done! Great customer service will always keep the lights on in any business! Thank you team!

Kevin C.

7/30/2019

Tyler was our technician. He was prompt and very friendly. He spent a lot of time working on our clogged drain. Thank you Tyler! Recommend this company!!

Lu C.

8/24/2015

I love Option One. I have used them for years and nothing but positive things to say. Always on time, and take the time to explain in details what is going on and how they will fix it. Very positive experience with Brennan in the past and Vincent today.

Shan-nah G.

11/23/2021

Robert was very professional and was quickly able to diagnose & remedy our backed up sink. In addition, he provided suggestions to prevent future issues. And they warranty their work for a year!

Marie K.

3/16/2021

Unfortunately I've had to call them out a few times for different plumbing issues that have been coming up but I can count in them to fix the problem, this is the reason I keep calling them back.

M. P.

2/21/2020

I had a very positive experience. Nick did a great job. He was professional and flexible with our schedule. I would definitely recommend them.

Ted And Tena M.

12/14/2019

Eric did a very good job fixing a leak from the toilet bowl. However when I compared the price Option charged me with the Home Depot I was shocked that Option's price was 2.5 times HD's price. Go slow and think before you give them the green light. Eric spent about 1.5 hours to fix the. Problem. Also, always ask how much the warranty costs and the duration.

randy b.

1/19/2021

I spoke to owner Larry two days 2days after service I explained the problem I had with technician he sincerely wanted to correct the problem was very thoughtful and I am happy with the resolution we decided I would definitely use them again after speaking to the owner he has lots of employees and this was beyond his control but he did correct it thank you Larry

Vincent W.

5/19/2020

Ryan G was amazing! I was referred from my old plumber who just moved to Atlanta, I was a little skeptical at first but he arrived so prompt, and ready
He was fast, and very reliable, will definitely be returning to them with any other plumbing matters, thank you for fixing my drains, and bathrooms leaks, excellent service!

David M.

06/09/2022 12:00:00 SA

Set up three different appointments and they canceled three times. Very unprofessional! The third time they had us waiting and cancelled last minute. Would definitely not recommend.

Alain M.

5/26/2020

Very professional and reasonable price range. Also did not have to wait for a long time for them to come and fix the problem. Will definitely recommend this company.

Christine N.

8/20/2023

Best service I've ever had from a plumbing company. Had to have all of our outdoor drains snaked and jetted. Rep Abner was very responsive, meticulous and explained the whole process thoroughly. Although there is no guarantees of clearing, he took the time to make sure all resources were exhausted, and even hand clear several rocks and vines that were leading into our exit drain. He even continued to work after it got dark, and was dedicated to see the whole job through. Thank you for your service!

Viviana R.

09/09/2022 12:00:00 SA

The worst company ever. Don't not call them out!!!
Called them on Sunday for a Monday inspection and they canceled twice !! Request a camera inspection for my main drain lines and they did not provide me with the recording or even photos to confirm exactly what was going on with my main drains !!
They also quoted $16k to address my drain lines !!! They are ridiculous !! When I called to complain they waited 4 days to call back !!! And the manager is unprofessional and doesn't know how to handle a situation with a frustrated customer who had been given the run around for days !!! Advised the manager I wanted my refund and I would provide a review and then said I will hold your $$ hostage then STAY AWAY !!!!!!!!

cindy l.

08/09/2016 12:00:00 SA

Wanted to pick NEGATIVE stars, but you don't get that OPTION !! Have used Option one in the past for small jobs, but had an emergency pipe burst requiring a major re-plumbing job so thought we'd go with them. After completing the job (well sort of completing!!!) and charging us 14 thousand dollars for the job, we had to call them back out NUMEROUS times. They broke a wall panel in the bathtub ($1,100), they broke tiles in the kitchen wall and didn't bother to let us know (the tenant discovered it upon return to her unit.) On one of the follow up calls they broke through a brand new panel of drywall that had just been installed. Pipes they replaces were not properly glued & were now leaking that weren't leaking before. Pipes had been removed (connections to hose bibs) that they capped off rendering the tenants hoses COMPLETELY unusable. They overcharged us 1,000.00 on original emergency call (according to insurance company's going rate), and then the dry out of unit was incomplete causing us to have to call out YET ANOTHER company (additional expenses), to complete their inadequate work. I have tried to get through to Branden Seymour and Larry owners,(I am told) but no one is calling me back. The expenses that have been incurred to us by damage done by Option one are in excess of 2,500.00, I waited a month to hear back from them and then wrote them a letter. STILL have heard nothing. We will MOST CERTAINLY NEVER use Option one again, and hope anyone reading this report will save themselves the HEADACHES and EXPENSES associated with using Option one.

April R.

5/23/2022

Christian is an amazing technician, had a tankless water heater installed, shower valve replaced, and a couple other random water valves replaced. He got all the work done looking neat, clean, and quick. He showed me around the water heater to be informed of general upkeep and the rebate for having an energy efficient unit! Definitely will be getting more plumbing done in the near future. Six thumbs up from me, my wife and son.

Cassandra M.

12/26/2019

I called Option One on Christmas Eve eve with an issue that was driving me crazy! My shower had been leaking non stop with a steady stream of water for weeks. It was hard to sleep in the same room, even with the bathroom door closed. This was the third time I have used them. They quoted me an arrival time between 11am-1pm to assess. They showed up at 10am. Have you ever known a plumber to show up EARLY?! To top it off, both gentlemen were kind and patient as I explained the issue. They gave me several options to remedy the situation and quoted me prices to match. Once I decided what option I wanted, they fixed it THAT day! After they fixed it, they cleaned up their tools and wiped down all surfaces of the shower. Ummmm...it looks better now than when they came! Merry Christmas to me!! I feel safe using Option One for any of my plumbing issues. I would recommend to anyone and everyone looking for a great plumber.

Previous review: I have used them twice now. Both times were an emergency. You know... Gardening and hit a line? My kid stuck something in the toilet? Both times, the response was immediate and someone was at my house, ready to repair. Mentally, I prepared to drain my savings account, but, thankfully, they are honest and regular people like us. They fixed both problems in record time for a price so reasonable, I felt I was cheating them. Thank you for being our go-to plumbing service. Thank you for treating us as you would your own. I would recommend Option One to anyone in need of an honest plumbing service!!

Kathleen C.

01/10/2016 12:00:00 SA

Option One has been a great plumbing resource for us! Recently they put in a tankless water heater for us and did a great job! They were reasonable and were very professional.

Peggy N.

07/05/2018 12:00:00 SA

Great experience with option one plumbing! Got an appointment quickly, the price was fair (we spent that much in drain cleaner before we called them lol) and the technician Douglas was thorough and personable. Highly recommend them for your plumbing problems!

S T.

2/18/2020

Not an honest company They sent out a guy to give a quote on septic certificate. He just starred at the ground and determined the cost would be $8500.00.
This quote was considered odd. So a follow up inspector determined that quote to be completely inaccurate.

Alan B.

10/13/2020

Very professional and friendly workers. Explained al the work and costs and potential problems; gave an accurate quote and performed the job in a timely manner
Accept coupons and explained the company contests etc
They were very in instruction in how to do various preventive activities

Shandy and Corey - 2 very professional installers

Eddie T.

10/03/2018 12:00:00 SA

I called Option One because I needed a new water heater installed ASAP. They sent a plumber out within the hour of me calling them. Ryan came out and gave me a reasonable quote and swapped out the water heater in about 3 hours.
I was very happy with the service and would strongly recommend them for plumbing jobs. They responded quick and got the job done.
Thanks again.

John C.

11/26/2021

Thank you Option One Plumbing, job (shower valve replacement) well done!, Your Plumbers (shout out for Shaun - great job) were professional, friendly, and most important HONEST! Highly recommended!! One other thing worth mentioning, great ownership.

Michelle J.

11/14/2020

Ryan was great! He made sure I understood the issues. Gave me all the information up front and made great recommendations. He took the time to address my concerns and questions and still completed the repair quickly.

Janele P.

11/09/2022 12:00:00 SA

This is a terrific company! Jesus and Daniel were friendly and professional! Everyone is supper helpful!

Bill R.

6/16/2022

Cristian B. Was very knowledgeable and friendly - he did an awesome job. Price was a little more than I wanted to pay, but it was worth it. I would use again. Thank You.

Roy G.

12/13/2022

Tony was an expert at my clogged kitchen sink problem. He handled the sink drain with ease and reassured me every step of the way. He also supplied several handy instruction stickers for my water heater, gas meter shut-off, and garbage disposal. I did not require emergency service but Option One arrived in an appropriate time-frame. Overall I am very happy with Tony and Option One..

Serenna M.

12/13/2020

I highly recommend using Option one plumbing. I had a great experience with this company. When i called late one evening they answered and booked me for the next day. The receptionist and plumber Miguel were both very professional and helpful. Miguel did a great job fixing the drain and showing me the culprit. I give Option one plumbing 5 stars and recommend them to everyone!

Millie O.

4/23/2019

Roland was very pleasant and professional. He arrived on time and and sent me a text message to let me know when he would arrive.
Great job!

Cory V.

10/21/2021

Our existing plumber did an annual review of our plumbing status and identified a number of serious issues needing attention. I requested a quote and per usual it was very high. I solicited several other quotes, one from a company I had been happy with before, which is rare in plumbing and one from Option One. They sent out a technician that I was very impressed with, and extremely professional. Not sure if it is wise to display his name?

Their quote came in just a little higher than the best bid, yet far below the company that did the PM. I had not yet made my decision when the manager of Option One called and asked where they stood. I explained they were just a little high, however, I really wanted their technician to do the job. He provided a 10% discount and became the low bidder and I hired them on the spot. They even stated they could come out this afternoon. Wow! The regulator to the house was allowing 100PSI and that was dangerous. There lots of angle stops needing replacement. The technician was awesome and the work extraordinary. They also corrected a few other problems they identified while doing the repairs, at no additional costs, amazing!

Very satisfied and won't hesitate to offer them another job.

Cory

Lisa C.

5/18/2021

Shaun was very polite & professional. He checked our gas meter, water heater & our water pressure. This plumbing company is very thorough!

Priscilla S.

6/21/2015

I have used this company 3 times now for an apartment complex that I manage. I was referred to Option One Plumbing from a friend, said they were affordable and provided 24 service. Everytime they have been very professional, affordable, explained everything and arrived between the 2 HR time frame provided. I will definitely be calling them first for every plumbing problem I encounter. I highly recommend them to everyone!

Dennis B.

10/04/2020 12:00:00 SA

Shaun was remarkable for his fast response, incredibly positive attitude, professionalism, and quality of work. He's now my go to for any plumbing work that I'll need.

Not much else to say. Thanks, Shaun! And thank you Option One for sending him out!

Andre M.

12/30/2021

Had a friend refer us & Shaun Gray was super Awesome, relatable and professional. Helped us identify the root of our problem & really made sure we understood what the issues were

Linda J.

08/06/2015 12:00:00 SA

Vincent was a Good guy he fixed my drain really fast and did a great job. I really like this company and recommend it .

Matthew U.

3/17/2022

Gabriel was friendly and professional. Installed garbage disposal in about 45 mins. Competitive prices. Would recommend!

Steve M.

5/15/2020

Great company and very knowledgeable and helpful people working for them.

Had an issue with our kitchen faucet and garbage disposal that was fixed professionally and quickly by Ryan. He even went so far to fix an electrical issue for us...who knew that plumbers are electricians too!!

Would highly recommend this company, and Ryan, to anyone. Thank you!!

Manee C.

1/17/2022

Extremely fast respond as soon as I inquired about pricing on Yelp. Service was punctual & efficient. Pricing for drain cleaning was beyond reasonable & as quoted. Will definitely used this vendor again for future repairs!

Jolene M.

02/10/2020 12:00:00 SA

I rarely leave any feedback but Ryan from option one plumbing went above and beyond any expectation I had with plumbing service. They have straight forward pricing and no surprises. He was fast and efficient and was able to take care of my issue. Thank you!!!!

Kevin S.

10/31/2022

Our toilet plugged upstairs and Tony from Option One came out, snaked the line five times, he wouldn't give up, the clog cleared only to move downstream which required another snake that was so big it didn't fit they our gate but he overcame that obstacle for it to clear and it did. Knowledgeable,cleaned up after his work and explained every step great experience!

Joe G.

2/28/2020

Ryan was great. Came out on a Friday night and got my issue resolved in less than 20 mins. Great service, quick and professional.

Ana T.

7/29/2022

Very happy with Option One Plumbing. They were reliable and on time. I'm really happy that my toilets are working now. They had to use the snake to unclog the line. They are reasonable and you don't pay until the work is done. They also sent me a picture of the plumber who was coming, that made me feel safe knowing who was coming to my house. Definitely, recommend them and if I ever have any issues, I will call them. Julio Sánchez was very professional and explained the process.

Diane O.

06/01/2018 12:00:00 SA

Eric, Tom and Dale did fantastic work for us. Very thorough as they repaired and redid a horrible plumbing job previously done from a contactor from hell. They worked miracles! Our plumbing service choice and recommendation for all.

Sharon L.

11/14/2020

I called to request services after calling the Gas Company twice for a gas leak on my hot water heater. After two inspections I was referred to order a part which was covered under warranty and to call a plumber.
I called to request services and was scheduled the same day within a two hour window and was told I could receive a free estimate. I was impressed by the hours and needed repair.
Upon arrival Ryan was patient with my requests and questions. He was very informative and detailed in his explanation of services. He was attentive to my specific needs and requests.
I requested drains to be cleared after watching a commercial of a $68.00 fee per drain. I received complementary camera inspections for further diagnosis. The camera inspection revealed a broken pipe. The work was completed in two days but had to return the third day for adjustments. The broken pipe repair is pending.
I was given a senior discount. I highly recommend Ryan and will request for future needs. Thank you Ryan for your help and support.

David J.

6/16/2018

Great service. Showed up on a Saturday when they said they would be here. Bobby explained what he was gonna do, explained costs and went right to work. Work was completed timely and effectively. He was very professional and courteous. Very pleased with the service. Highly recommend and will use them again, for sure.

Ratoochi S.

2/22/2022

Don't fall for the let me call my supervisor over to run a camera through the pipe. It's a scam.

Rose G.

12/16/2016

I have used them several times at our different properties. The plumbers normally arrive within the 2 hour window they give you. I love the $49.50 mainline clean out deal. The prices I have been quoted for other things have been a little high though. Overall, I'm a satisfied customer.

Cory M.

06/06/2020 12:00:00 SA

Woke up on Friday morning to a broken water main. Shaun showed up within 30 minutes of my call gave me a quote and got right to work. Unfortunately, due to the age of my house and plumbing the more he worked, the deeper the problem got. He was determined to complete the repair and literally worked on it for 10 hours straight. He was professional, courteous, polite and easy to talk to. Option One is lucky to have him. Thank you, Shaun!

Tri C.

08/04/2015 12:00:00 SA

I had a positive experience with Option One plumbing. After calling to schedule an appointment for someone to come out and diagnose a kitchen drain clog, I received a follow up call to confirm the appointment time. David showed up on time, quickly diagnosed the problem and had was in and out in about an hour after performing a hydro jet on my drainage system. David provided great service and was a pleasure to deal with. The only negative was that nobody ever emailed me my receipt after the service was completed. Not really a big deal but it would've been nice to receive it.

D G.

7/30/2013

Mike & the crew at Option One are professional, friendly, informative, knowledgeable & excellent pricing. I would highly recommend their services.

Jenn R.

4/13/2022

Corey was our technician and came back to repair a leak in a drain pipe. He was professional, and answered all of our questions, Corey was effective, efficient and did an awesome job. Highly recommended!

Greg P.

3/25/2020

I've used Option One for about 8 years on 3 different homes that I've owned. Big jobs, small jobs, damages and emergencies. I trust them. They alway do good work at an affordable price.
I've used other contractors and companies but Option One is consistently reliable. And I always talk to a real polite person whenever I call. The technicians are knowledgeable, timely, polite, professional, and do what they say they will do.
A good plumber, like a good auto mechanic is always important to know.

Mike C.

06/04/2019 12:00:00 SA

The plumber Dwayne wasn't able to find the location of our gas leak. He offered to repipe our entire house for $5825! This is insane. Who would repipe their entire house unless there is any signs of major damage? Therefore I asked for a second opinion with a building constructor. He said plumbing companies just want to gouge their customers for $$$. Kevin the supervisor also mentioned a gas leak is a series of process of elimination which i understand but also wanted to charge me $570 that day but never found the exact location of the gas leak. He did send a second tech out the following day but also mentioned or warned me the additional cost that will incur for this process of elimination was going to be costly. The additional cost would eventually add up to be the same as repiping the entire house. I'm not satisfied with this type of service. In the end i settled paying $160 with Kevin as he mentioned he would take this to small claims court.

Emily E.

3/25/2022

I'm reading them at three because the survey came literally 20 minutes after he left without giving me a dollar figure therefore how could I survey something that has not been given to me was he prom yes he cordial yes was he on time yes however did you know work and I don't have a price maybe I need to follow up

Jose V.

8/30/2021

I set up an appointment with option one plumbing and I am extremely happy I did. When Gabriel from option one showed up he was very professional and friendly. He was quick to find the issue and quick to fix the issue as well. Gabriel was also very gracious to provide us with a front line discount as I am a registered nurse in the emergency department. I am very happy as I feel like we have a brand new shower. I would definitely recommend Option one and if you happen to get Gabriel you will be in good hands.

Nina H.

3/17/2021

First time using Option One plumbing and they were very professional and took care of the issue quickly. Jose the technician was courteous and knowledgeable. Thank you for your excellent service.

Michelle G.

12/08/2016 12:00:00 SA

I had an appointment yesterday between 4-6 pm. I called them at 6 pm to ask when they're planning on showing up. A man said they're behind and would text when they'd be on their way. They never texted or showed up. A lady called me at 8:47. She said she was just checking her notes. I told her no one contacted me. She didn't apologize, but she asked if I wanted to reschedule. I said no, and that I was calling somebody else tomorrow. If I could give zero stars I would.

Jackie H.

4/27/2017

I had Jeff for my first plumbing experience and he was fantastic! I had a kitchen sink that would not drain even after using Drano. Jeff recommend that we should snake the kitchen drain; then hydroflush the pipes to clean them. He gave me a few options to choose from. I picked the option to clean my line at a great price with an even better warranty. Over all I really felt comfortable with Jeff's service and attitude. I will recommend Option One to my friends.

Thomas M.

10/20/2017

Its with great dismay I have to write such a poor review for this business and Im not sure if its a reflection of their organization or just the people who operate it. About a month ago I had a block in my sewage system and contacted this company on a Sunday morning for assistance. They sent out a very nice young man by the name of Corey who spent about 8 hrs digging in the sun to repair my problem at a cost of $3200 which I paid without question. As he's digging we see a black wire and he asks if I know what its for. I said I didn't and he continued his repair. The following day he returned to complete the job and refill the hole he had dug. About a month later I notice my grass is dying. I go to check my sprinkler timer and its not turning on my system. At this point I ask you the reader, who would you call? The plumber from a month ago or the person who maintains your lawn i.e. your gardener? So I contact my gardener who comes out to troubleshoot the issue. He checks all the valves and timer and says it has to be a power supply issue. He begins digging to trace the wire that runs right through where the plumber from Option One had dug to find the line cut, wrapped around a piece of pvc pipe and tied in a knot. Here is where things take a turn.

I contact Option One and speak to a supervisor named Kevin. He explains to me that they can resend the same tech back to fix the problem. One after damage being caused by your company I certainly don't want him back on my property, and secondly my gardener is already there with it dug up. Now he just has to reconnect and cover the wire. I ask Kevin can they compensate my gardener NOT ME for the repair. He says no they don't cut checks to other companies. I said well then compensate me. He says no that I authorized work to be done without their approval. I should have contacted them. Not my gardener. Why on earth would I call a huge plumbing service with a service call fee as opposed to the individual who set up my sprinkler system. According to this organization I should have know better and because I didn't Im just out of luck. We go round and round me explaining my gardener has already found the problem so them sending out a tech to electrical tape the connection is great but I have to compensate my gardener for finding the problem as well. I live on almost an acre and my grass is almost dead. I explain this to Kevin who says its not like your without water to your home completely ignoring the fact that a customer who paid them a hefty amount is not satisfied with the service performed considering it caused damage to my sprinkler system and is now killing my lawn. I guess according to Kevin my complaint is not really a valid one. After things become heated Kevin hangs up at which time I called the company back and explained that if its not rectified I will dispute the charge on my card as well as review them honestly on YELP. I ask to be contacted by another supervisor by the end of the business day. Surprise surprise I never heard a word.

So I call back the next day and speak to Bri or Brianna. She basically tells me I was rude and cussed out her staff and that I should have used common sense to know that it was a mistake on their part and contacted them first. Or once we saw the cut line called them which we did the moment we saw the line. However at that point I can tape an electrical line. Im told that because I called my gardener not them that Im just out of luck. That at this point my claim is just here-say. So I ask if you send your tech out and he says he did nothing wrong then what? She says well I don't think he did?! So apparently opinion trumps here-say at Option One. Brianna proceeds to tell me that they do this because so many customers file disputes, have buyer remorse, and just wanna make a buck etc. Hence why on their receipt it says in big bold black letter YOU MAY NOT DISPUTE THIS CHARGE WITH YOUR CREDIT CARD COMPANY. I personally believe they just run into this a lot and have found or think they have found a loophole. Brianna explains to me that Im welcome to dispute it on my card that shes handled many disputes and wins all of them.

Update: had to delete some of my previous review for room

Contacted by Amanda their accounts manager. Offered an apology and to be compensated for my loss. Appreciate the apology and compensation. Took 2 months but at least they made an effort. Told my Yelp review had some impact. Not surprised.

Michelle L.

11/30/2020

We hooked up the dryer and noticed the gas smell. We called Option One they were able to come the next day. Corey was our technician he replaced the nozzle connected to the wall and provided new hose and set up the dryer. He also answered and provided us with an estimate on other plumbing needs. He was very helpful and informative.

Eight M.

11/19/2021

Responsive, friendly, on-time & even gave me budget options! Great experience, my new go-to plumber!

Stephanie K.

08/05/2022 12:00:00 SA

Shawn was great! He came by, explained what was wrong and exactly how much it would cost to fix it BEFORE he did anything. We always have great service from Option One! Very trustworthy

Mailynda L.

10/07/2021 12:00:00 SA

Thank thank you for coming at midnight to save us. Frank delivered an amazing customer service. He was fast and got things cleaned up immediately. He was fully aware of the late hours so he didn't waste anytime. Highly recommended to anyone who needs plumbing service at midnight.

Kimu W.

3/24/2019

You all were top notch today! From the phone clerk who took my call, to the service technician that was dispatched, you were thorough and on time.
Ryan was friendly, professional and got the job done. He even gave me a hand with my recycle bin... today is trash day.
I will definitely call Option One for my future plumbing needs. Thanks for delivering good affordable service!

Alma R.

01/12/2021 12:00:00 SA

This is the first time needing a plumber to give us the help we needed. I have to say my hat goes off to both Steve and Nick who provided exceptional service. They are very knowledgeable, are friendly and take their time to make sure you(i) understand what is happening with the plumbing. I highly recommend this business if you are ever in need of a amazing service.

Ashton J.

09/01/2020 12:00:00 SA

Shaun was professional, polite and did not try to up sell me (which I was prepared for and thankfully didn't have to deal with). He explained what he was doing along the way so I was kept informed of what he was finding,..which with plumbing is important since it's hard to know what's under your house. Happy with the service and price.

Barbara L.

5/20/2021

This was the first time using this plumbing company. I had a leaking bathtub faucet. Gabriel and his assistant fixed the leak without trying to sell me anything I didn't need or want. They were both pleasant and professional. The cost was fair and was, in fact, half the rate another plumbing company quoted me the day before. I would highly recommend this company.

Lisa A.

01/11/2019 12:00:00 SA

Cori was steadfast in getting to the bottom of our Toto Neorest's flush problem. He finally fixed it! He was polite and explained what was going on every step of the way, and cleaned up before he left. High recommend!

Jason G.

11/25/2020

Nick came to our house from Option One when we needed someone to help. He was quick, efficient, and effective. The dispatch team was helpful and responsive an they got my fix solved before Thanksgiving. I am grateful, thank you.

Dennis O.

1/26/2015

Absolutely do not call this company for a plumber! They sent a guy that didn't have a clue and he trashed our bathroom and did not clear the clogged drain , told me our plumbing was messed up, then tried to charge us for his time. A total waste of time. I called another plumber and he snaked out the drain properly. Option one plumbers are clueless, do not waste your time or money they are a total rip-off.

james m.

6/28/2022

Cleared kitchen drain in minutes. Easy and affordable transaction. Would use again for any plumbing needs.

Anonymous A.

1/25/2021

Very disappointed. Hydrojet was done in area drains and burst out and made a huge
hole. Have been trying to reach out to manager no response. Please fix the damage that was done. So not professional.

Edith F.

10/28/2021

Shaun did an amazing job explaining what was happening with the leak in our bathroom. He was extremely thorough and I appreciated his level of detail. Great job Shaun!!

Grace C.

5/26/2020

Ben was great! He came out the next day, was on time, professional, friendly, knowledgeable and replaced an angle valve and the insides of my toilet. He also checked the other valves in my house. I appreciated the text message with his photo to let me know when and who to expect. Shortly after the job was completed I received a follow up call from the company.

Steve P.

6/16/2018

Option One was fantastic. Brendan was able to promptly diagnose the problem (low water flow) that other plumbers could not. He went shopping for parts, returned and was able to fix the problem. Wish I had called Option One two years ago when the problem first started. I would highly recommend.

Marc B.

7/29/2018

On Thursday I scheduled an appointment to have someone look at our landscape drains that are more than likely blocked by roots. We scheduled a time between 2 and 4 the following day to look at the problem. I made sure to be home and waited until 4:30 until I called the office. The person who answered put me on hold and when she came back quoted me an outrageous price. What I don't understand and she couldn't answer, was why I needed to wait around for 2.5 hours for a quote when they were able to give me one over the phone. When I asked for a supervisor, I was told sorry he's gone home for the day. The message was very simple, we're just not interested in your job and frankly I'm not interested in giving you my business. To be fair, this was the Ladera Ranch office of Option One.

Dennis S.

11/29/2021

Option One plumbing came through for me today. Their technician, Jimmy, arrived 3 hrs before the promised time, and did an excellent job clearing my clogged main drain. He took the time to listen to my problem and proceeded with the job running a snake through the main clean out. He cleared the clog without any issue very quickly. He explained to me various services that Option One offers such as hydrojet cleaning, and we also talked about a liner option since I have root problem with my sewer. I told him that I need to do more research on the liner option since it is a more costly option, but a more longer-term solution. Option One plumbing has the best price and quality for their work for clogged drain problem. Thank you Option One!

George S.

7/20/2020

After a few phone calls to other plumbers, Option One Plumbing & Rooter answered my call. Great service and knowledgeable staff! I now have them in my contact list. Thank you!

Teri M.

12/10/2013 12:00:00 SA

I rent an older home (built in 1921) and recently had a blockage that affected the bathroom and the washing machine drain basin. My property manager arranged for Option One to do the work, so I'm not privy to the cost, but I do know that they did a great job.

David Martinez was the tech and he was very knowledgable, friendly and professional. He arrived on the first evening to snake all the pipes, but he soon realized that this project required more than that. This house didn't have a yard cleanout. So, David returned the next day and dug a 4 foot hole to find the main sewer line. He was able to cut out an old lead section of the pipe and replace it with a new PVC section with a cleanout.

Everything drains beautifully and I'm very pleased with the work. The only reason I didn't give the company 5 stars is that my appointment on the first day was scheduled for 2-4pm and the tech showed up at 7pm. Maybe that's a dispatcher issue and should be addressed, but other than that, they do great work!

Andrea S.

3/19/2016

I had a great experience with option one!! Martin came to fix a clogged drain & he fixed our problem, was very informative & sweet. I was home by myself & felt very safe. He did a great job & was very professional!!

Jennifer T.

12/03/2019 12:00:00 SA

Chris came out and did a great job unplugging a bathroom drain and installing a toilet. He was there an hour early and was efficient with his time. I also appreciated how he explained fully our options when we found out roots were growing into the bottom of our toilet. Who knew that could happen! Thank you again Chris and Option One!

Maria C.

11/29/2013

Ruben and Lee were absolutely great. Very professional, informative and did an awsome job. They were there promptly on time. I am recommending then to friends and family. Thank you for having such GREAT employees. We were very happy with the work!!

Matthew Tillie R.

12/05/2017 12:00:00 SA

I had them come out on Friday in afternoon payed a great price to clear a main line and gave me a 14 day warranty. So what you know Monday at 630pm line clog up again called and told them talk to mike he tells me since I am calling after 5 need to pay more or wait tell morning only honor the warranty Monday through Friday 8 to 5 I told him they never told me that nor does it state it in the paper work he said you paid cheap price I told him it has nothing to do with what I paid. I have a warranty they refused to come out wanted me to pay a additional fee. So they never came out and I had to wait tell next day with two kids and a wife that could t use toilets or take showers. Only have one good thing about them coming Monday the Plummer Robby did a great job and was very polite.

Craig C.

04/10/2019 12:00:00 SA

Chris came out and was very informative and helpful. I was impressed with his knowledge and professionalism. Never really happy with large repair bills but Chris did his all to quite any fears I may have had. I will call Option One for all my plumbing needs.!

Tony C.

4/15/2017

Very happy with the Service. I would highly recommend them for future services to anyone. Very professional Service. The plumber was very nice very professional.

Annie B.

06/04/2017 12:00:00 SA

Scheduled for clean out on Thursday at the mainline. They fit me in for the late afternoon and they called when they were running late so that was a plus.
Plumber arrived and did his best to clear the drain. He said he felt a change in the pipe and he couldn't clear it all the way and there were still a little water left in it. Recommended camera and flushing of the system with jets for $1200.
I called another plumber for a second opinion. The second plumber showed up today and cleared the drain completely and said he didn't see a problem there was simply a place that needed to be cleared out on the mainline.
I know it was only $83 to get my clean out halfway done on Thursday but it was still a waste of money as they didn't do the job completely. Just my two cents.

Ellis C.

1/19/2022

We needed a repair done on our toilet. I reached out on yelp and Option One responded right away. They set a appointment and were very punctual. Communication was great. Thank you Option One

Erica H.

6/17/2021

Excellent customer service! Randy not only fixed my toilet but showed me how to turn off my gas and water line in case of emergency. He went above and beyond. I would use them again.

Celeste M.

3/31/2020

The phone operators are very professional & keep you updated on the techs arrival. Only problem we had was that the tech kept being delayed. He was originally supposed to arrive between 3-5, then it changed to 5-7, then he was delayed to 7-9. The tech didn't end up showing up until 10pm. When the tech did arrive, he was professional. The estimate we received was through the roof. It was double the price of the other estimates we received. We didn't end up going with the company.

Rod S.

03/03/2016 12:00:00 SA

The Old Switcheroo!!!
Yeah, it is exactly what you probably already think and what you have read from some of the reviewers here! They will come in with the promise of clearing your drain for $49.50 and try to sell you service that can only be done for up to 7 times that price! I had a simple bathroom sink clog and the guy came, said he couldn't clear it, and wanted to charge $350 to do it. Then, he left with my $50 bucks while I was left with a still clogged drain! I had to get a referral to an honest plumber that cleared it for $75 with no problems! That was a $50 lesson!

P.S. They also go by the name of Any Drain Plumbing.

Anabel R.

8/19/2019

From the moment our plumber, Tyler, arrived, he was courteous, kind, and knowledgeable. He fixed our issue quickly and efficiently, and we are very pleased with his service. We would definitely recommend him for any plumbing issues, 10/10!

Mr S.

09/05/2013 12:00:00 SA

I called this company out because my water heater went out. They came the next day and told me I had to change the thermal cupeling. It cost me $130.00. They assured me that would solve the problem. 2 weeks later, same issue. Called them again. I had an appointment at 12:00-2:00 pm. They did not show up until 9:30 pm. They guy was condensing, and he relight the pilot and said call tomorrow. I called the next day because it had went out again. I made an appointment at 9:00 am , they did not show up until 6:30 pm. The guy told me it was the unit control, and the office was closed and could not give me a price for me to call back the next day. I finally was able to contact the guy who told me it would be an additional $230.00 , and I needed to replace the thermal cupeling. Plus labor. Total over $300.00. I paid for the same part twice. They would not honor the warranty after 2 weeks! Stay away from this company. They do not know how to diagnose the issue properly.

Eric G.

09/10/2020 12:00:00 SA

First time using option 1 and nick came out and was able to figure out an issue with the kitchen sink that no other plumber has in my 9 years of living in diamond bar (a city notorious for bad plumbing especially in the hills) he was also very thorough, clean,and quick thanks option 1 and nick i will definitely be using your services in the future

Ics C.

12/18/2015

Ive used these several time(unfortunately)and every time i call them, they arrive before the eta im given. I will continue to use them. Very friendly customer service and the workers that have come out are great.

John S.

05/12/2016 12:00:00 SA

OPTION ONE PLUMBING AND ROOTER terrible service I pay $240.00 to install a garbage disposal and didn't do a good job still leaking water

Diane R.

6/14/2021

These guys are fantastic! We've been customers since 2013 and they have never disappointed us! Corey came today and made my life SO much better! He offered up some suggestions to improve our situation and was polite and kind. Very personable! Great job!! I highly recommend these guys!!

Lisa P.

6/17/2014

Called them at 8am this morning because my toddlers decided to put an entire roll of tp into the toilet.They gave me a time window of 9-11.Plumber(Jeff) was here at 9am and had the job complete by 9:30!Best of all the prices are awesome...$49.50 to get the job done!

Mary B.

3/29/2022

Fantastic company!
Communication was great and Robert did a great job clearing our area drain.
Thank you Option One Plumbing.

Sandra O.

11/14/2019

Honestly life savers. My husband and I just purchased a home and a week later we had a huge blockage in our sewage pipe. This is frustrating for anyone, but Steve and Nick came to the rescue. These guys don't beat around the bush and tell you their honest professional opinion on the issue. These guys made the issue easy to understand and gave their best advice. The problem was taken care of. Nick worked almost all day on the issue and was so easy going about it. Then Jared showed up to help. Great teamwork guys! Will highly recommend. Thank you!!

Ron C.

10/18/2019

Was great went out of his way to do a good job and keep the cost affordable would highly recommend them.

Laurie C.

01/06/2017 12:00:00 SA

We are very happy with Option One Plumbing. Robert and Brennan came to our house and Hydro jetted our Area Pool Drains. Previously Scott came out and snaked the drain but informed us we would need the drains Hydro jetted. Robert and Brennan were honest and very professional and they did a great job and did exactly what they told us and did not try and charge us more than they had quoted. I highly recommend Option One Plumbing and we have found our go to plumbing company.

Eddie B.

4/16/2021

We called Option One for help with a leaking pipe. It was fixed the same day we called. Gabriel and his brother were professional and explained the situation and repairs very clearly. I highly recommend Option One.

Wallace R.

03/03/2017 12:00:00 SA

Disappointing, disastrous, dissatisfying and disgusted.

Last December (2016) I discovered that I had a water leak at my house. The leak appeared to be coming from a pipe (not just a faucet or a toilet) and as we were headed into a Holiday weekend, I didn't want to risk calling a small plumbing company & being with out water over the holidays so I looked for what someone who appeared to have a large and experienced operation.

Unfortunately, the 'operation' I got was the surgical removal of my cash from my wallet.

A plumber came to the house fairly fast (which impressed me) and quickly determined that we had a hole in a pipe and that it cost $ 3,200.00 to fix. I told them that this seemed a bit steep & that I was going to get another estimate. Puzzled by my reply, the plumber said he would call his manager and so began the back and forth high-pressure haggling over the price. In much the same manner as you would might experience buying a used car from a less-than-reputable dealer, they tried to up-sell me on how great their service was, how I really ought to just get a complete re-pipe, a longer warrantee.... and I think the was even the mention of throwing in floor mats (kidding about the floor mats).

When I finally put my foot down and said that I didn't want to do a re-pipe over the holidays (I wasn't even sure that I needed one) and that I felt a 2nd opinion was in order, the man on the phone dropped his price to $ 1,850.00 - 'take it or leave it'. At this point I was starting to get a bit desperate. I'd spent the better part of the day waiting on calls from the salesman & his plumber and as $1850 seemed in the ballpark, I agreed.

That's when the fun really got started because what followed felt like bad episode of a reality show.

The workers started making holes in the walls. I expected some holes, so this was reasonably understandable - except that one of the holes looked very much like a workers foot, was in the living room ceiling. I asked about that & they assured me that it was for access.... Access to what ?!? The pipe they were fixing was in the wall near, near the floor, not the living room ceiling, 25 feet away... I later learned that the boot shape of this hole was not a coincidence.

Next the plumbers began actually cutting holes (as opposed to stepping through them) and actually working on the pipes. About 1 hour into the work, the plumbers commented - you know this is only temporary, until we re-pipe you next week, to which I said No! I did not know or expect that. I then called their manager at the dealership (sorry, the plumbing office) and asked for clarification on the plumbers comment. I was told that he was in error, that the work was guaranteed and that I'd be just fine. I also noticed that those same plumbers immediately received calls of their own (presumably from their manager) and became a lot quieter.

3-4 hours later, the plumbers announced that they were done. I took a look at the work and was surprised to see that they had used plastic parts with copper pipes, but they're the professionals... Right?

Perhaps not. Only hours later the leak was back - except that now it was coming from those lovely plastic parts they'd used. I called (guess who) again and he said that he's send a senior technician out.

True to his word, another plumber arrived the next day. This plumber did not have the same aura of clumsiness as the first two that came out and the first words out of his mouth were 'I will have to completely redo this. I don't use those kinds of parts'. And for the next several hours, he did just that, removing everything that the first set did and installing copper (big surprise) fittings.

This would be great - if the story had ended there. But as you can probably tell from the fact that I am writing this in the first place, it didn't. Just hours later the leak started yet again and once again I found myself on the phone with a now not-so-friendly manager.

The manager informed me that they had done all they were going to do, that they had fixed my leaks (regardless of the fact that it was still leaking) and that if I still had leaks, it was because I needed a complete re-pipe.

I reminded them that I had agreed to pay $1850 with the idea that they'd actually fix the leak, not just make holes and add hardware to the pipes. To date, my calls and letters have gone unanswered. I ended up hiring someone else to fix the leak but I haven't seen a dime of my $1850 back so if you don't have enough drama in your life, have some extra $$$ burning a hole in your pocket or just need some holes put in your ceiling, look no further.
Think I'm exaggerating? E-mail me and I'll share the pictures with you. Just add some Laurel and Hardy music to them and you've got an evenings worth of entertainment!

Mario I.

4/17/2019

Called them for an electronic leak detection service and Logan was very professional and provided various options to address the leak. The only thing is that he didn't arrive within the given time window.

Breanna J.

11/22/2022

Abner and Michael arrived at our home and were immediately responsive to our plumbing problem. They went above and beyond going out to get a part that needed to be replaced, even at the late hour. We are extremely happy with our result and would recommend their service!

Yvette A.

1/24/2020

I called about 5 different plumbers and Option One was the first one to show up. The receptionist was very honest and professional. They texted me a picture of the plumber and he arrived very quickly after the text. Ryan was very quick, professional and clean. He explained the issue might be the tree in the front lawn. I appreciated the honesty, thanks Ryan!

JL W.

10/07/2021 12:00:00 SA

I had an emergency shut off valve and a pressure regulator installed at a townhome. That meant having to coordinate with the HOA and the city utilities company to shut off the mains. Robert, our plumber, was on top of it and was easy to coordinate and communicate with. He was very responsive and kept me informed all the way. I would highly recommend Robert at Option 1 Plumbing for your plumbing work.

Me D.

09/05/2021 12:00:00 SA

ABSOLUTELY AMAZING service! Will call them all the time now. they came in on the weekend and helped us in a true emergency with efficient and affordable service. We truly appreciate your services. Unclogged a drain in our dry cleaning business. Very professional, helpful, knowledgable. Very nice to work with. 8 out of 5 stars!

Irene K.

5/24/2020

Sunday before a holiday and I wake up to a clogged kitchen sink! I used yelp to find a plumber and Option One responded in 10 minutes. Shawn came by sooner than expected. A plus in my book and explained everything he was going to do. He gave us the prices and options and got to work!! Very professional!! He was done soon after, cleaned up and put everything back. Amazing!!! Clog gone and he was so kind even came to our house during these stressful times. Thank you Shawn and Option One!!

Phoebe C.

4/19/2023

The the girls from customer service are delightful and positive when they picked up the phone call, very professional. Sean was the guy did the work to fix my water heater and he was very responsible and helped me to get the parts from the manufacture, it took longer than usual time but he sticks to the original quote and did not charge me extra, I really appreciate it. I definitely recommended them and will give them a call again if I need anything else.

Khalid M.

07/08/2020 12:00:00 SA

Had emergency issue and they were the only ones who could come out the same day. Excellent price, service, and convenience.

John M.

6/22/2020

I had another visit today with Option One and David Star was awesome! He was very professional, knowledgeable and again great service. Thanks for being a Star!

Wilson H.

3/13/2014

My water line had a leak. The fine city I live in said, since it was on my side of the meter it is my responsibility, even though it was in the street. I called 3 plumbers to get a few quotes. I 1st spoke with Mr. Rooter. The guy said it was $1900 right off the bat. I mentioned that he was quite a bit higher than my other quotes. He then asked me what my other quotes were at. I responded, don't worry about the other quotes, just give me your best price. He dropped it down to $1600 without me even asking. I got the feeling that I was gonna get ripped off with this guy. Not very professional either. I then spoke with Ruban from Option One Plumbing. He was very courteous and prefessional. Most of all he came across to me as much more sincere that the other guys I dealt with. Long story short, Ruban came out 15 min earlier than the time we agreed upon. The work was professional & quick. They were alos 1/2 the price of Mr Rooter. Thanks again Ruban!

Mila G.

10/19/2016

I live in a townhouse and my upstairs shower was leaking profusely. A company I called earlier in the day concluded that I had to change my whole shower system. In the meanwhile the technician shut down the main waterline to prevent more water flow.
I was very upset because this meant that 5 of my neighbors also had no water in their homes. I immediately called plumbing companies and only OPTION 1 had an available technician. I was promised service between 4:00-6:00 pm.. Casey arrived a few minutes after. He immediately set to work, diagnosed the problem, and asked me if he could bring the problem part with him so he could get the correct one and will be back in the morning. In the meanwhile, he restored my neighbors' water flow, and only my shower water was shut off. That was the most helpful thing to end the day with. My understanding neighbors were ecstatic.
Casey came back, as promised, in the morning and proceeded to do his job with the utmost efficiency and professionalism. He treated me with respect, answered all my questions, and gave me future prognosis for my shower problems.
I give 5 big stars to Casey. I will most certainly call on OPTION 1 again and ask for Casey for any plumbing problems, and especially when it comes time to change my whole shower system. I asked for extra business cards to highly recommend him and his company to my friends. I will leave his card at my Homeowners Association office. Thank you, Casey.

Depi C.

5/23/2022

The technician is very nice and helpful. Taught us how to maintain the sink not being clogged. Their service is excellent and efficient. I will be definitely referring to my friends.

James W.

11/12/2020 12:00:00 SA

This is a pro outfit. Start to finish. Shandy is a rockstar who doesn't quit until the jobs done. He installed two high end Toto toilets, sorted out my dryer connection and installed a new faucet. Couldn't be happier and a customer for life.

Christopher R.

12/12/2018 12:00:00 SA

This might be my second review for these guys! They rock!

Called them and same day they came out to check on my water heater. Doug, a good guy, took a look and it was quickly determined the heater needed replacing.

He told me the quote and after I said out loud, Ouch, he called his dispatch and they lowered it a bit and cut out an optional service.

Doug was great and communicated what he needed to do and how it would all come together. In a few hours we had our first feel of hot water!!

Can't recommend Option One enough. I've had them on our commercial site a few times as well and always professional, on-time, and honest!!

If you call them, tell them KICKASS Christopher sent you!!

Sandy L.

10/08/2013 12:00:00 SA

This place sucks. We've had a mainline blockages and used them before with no problem. However, yesterday, we had another blockage and gave them a call at 10 am. The dispatcher scheduled us for 4-6pm. We sat at the house from 2 to 6pm and they finally arrived at 6:30pm. We called them several times to check on their ETA and were told that they apparently came at 2pm and no one was home (methinks not).

WHen the tech finally came, he took one look and gave a very strange response regarding a P (B? V?) trap on our 3 inch line that his 1 3/4 (whatever) inch cable couldn't go thru? I stepped inside to get a pad to write down his assessement, leaving my mom with the tech, but by the time I came back, he left. My mom said he refused to do the work. We've had this company come to the house several times in the past for the same work and never had this experience. We didn't catch this tech's name.

You get what you pay for. Be aware. If your issue is after dark, you might get a BS response to the tech can go home.

Option One Plumbing & Rooter - Rancho Cucamonga