North Pacific Plumbing

We live out of town and visited my daughter in her rented house in Davis.  Five college women managed to really clog the sewer pipes.  I tried and failed to clear it with a hose, and based on yelp, I called Brent at North Pacific Plumbing.  He returned my call within a half hour and was on the job as agreed the next morning (I called at 3 in the afternoon).  The job was done very quickly.  The cost was very good (I am a landlord and the bill was less than I expected).  Brent was a very good communicator as well.  This is my go to guy for as long as the daughter lives in Davis.
She hasn't been back yet, but Brent gave us a 20 day guarantee.
Plumbing tip: flushable feminine products are not!  Use the trash.

Brent was recommended to us by a friend who works in the home remodeling business.  He came out to look at the main water shut off valve to our house, which we had tried for about 10 hours to fix on our own the previous day (and failed miserably.)  He started working on it right away and was able to fix it (he ended up having to pretty much rebuild the whole thing) within a couple of hours and even dug through the materials we had already bought the previous day to try to use & save us some money.  He really was just so kind and informative & answered all of my (probably obvious & ridiculous) questions.  I would recommend him in a heartbeat!

I have nothing but great things to say about Brent and North Pacific Plumbing.  We had a doozy of a plumbing situation and when Brent came to take a look at the problem--he didn't mince words.  He told me straight and honestly what would need to be done, how long he thought it would take him and what supplies would be needed.  He also was able to convey these things to me in layman's terms without talking down to me.  He is a friendly, honest man who did a wonderful job fixing our issue.  He also charged a very reasonable fee.  I had another plumbing company come by for an estimate before I found North Pacific and they were estimating three times the cost that I ended up paying.  North Pacific Plumbing is fair, honest and got the job done right.

Brent and his team were excellent! They we're professional, on time,  knowledgeable, and did exceptional quality work. I had gotten estimates from several plumbers before who had quoted me higher prices. Brent was able to offer a better price because he came up with superior, more cost effective solutions. I plan to use him again for all my future plumbing/gas projects.

Brent and his crew are a pleasure to work with:  on time, on budget and very knowledgeable and professional. They quickly determined that part of our problem involved the City and took care of arranging for the work and inspections to be done. As for our part of the problem Brent made sure the proper permits and inspections were arranged and the crew quickly set out to bring our sewer system up to date.  North Pacific Plumbing is a highly sought after company because of their knowledge, skill and professionalism. We highly recommend them.

I selected North Pacific Plumbing based on their Yelp ratings and was not disappointed. Brent helped me pick out a point-of-use hot water heater and then installed after the unit arrived. He was prompt in his replies to my emails and was on time to both appointments.

I also gave 5 starts in my original review and I mentioned how great these guys were to work with: prompt, professional, friendly, trustworthy, great to work with, and made everything easy for us.

UPDATE: Today we had our City of Davis inspection of our new hot water heater and the process went very quickly.  I asked if that was usual and the inspector said that North Pacific Plumbing does a very good job and hits all our nails on the head, so inspections of their work go pretty quickly.  

We are very, very happy with North Pacific Plumbing's work.

Professional, friendly, great service.  We have used North Pacific Plumbing for jobs ranging from unclogging a drain to plumbing our kitchen remodel and have always been pleased.  Highly recommended.

Had 2 clogged drains, sink and bathtub in our older Davis home. Turned out to be 2 distinct problems. Plumber sent by North Pacific (sorry, can't remember his name) was on time, communicative, quick, and the cost was  at the low end of  the estimate and very reasonable! North Pacific will be my go to plumber from now on! (I had poor experiences with 2 other plumbing firms in the Davis area, so was very happy to find someone terrific!)

We have nothing but great things to say about Brent and his team. Several of his plumbers have done work at our house and have all been very knowledgeable, professional and prompt. They have helped us with more issues than I care to remember but mostly recently solved a major issue with a blocked pipe that required cutting a pipe under our house. The work required 2 plumbers and 5+ hours of very messy work and they did a great job of cleaning up and leaving everything as they found it. Highly recommend Brent and his team!

The water heater at my parents' house leaked all over the garage and needed to be replaced. Two days later, Brent was here to replace it. The unit that he brought was clearly superior (I mean, the old one died so the bar was pretty low for that), and surprisingly was made out of superior materials (sadly surprising because old people always talk about how they never make them like they used to about any appliance). The water heater plus labor was $1500, and he had to leave to go to the hardware store to get a tube since our configuration is bizarre and what he had on hand wasn't long enough. The important part to note about this is that he didn't charge for the tube, which admittedly doesn't cost very much but still; other reviewers here have complained about being overcharged and having to pay more for small parts etc. which baffles me given the quality of service we received. He also went over the permit info and what the city inspector would be looking for when he/she stops by (standard for water heater replacement). He was also friendly and indulged my curiosity while he worked (which isn't a requirement for good service but is always a plus). I don't have a whole lot of experience w/ his industry, but my family and I were all very happy w/ the job done and when I get my own house and have water heater issues, I won't feel the need to research out where to get service since I know of a great place already. My only complaint is that Oregon, Washington, and Canada are further north than Sacramento, and we're not really coastal, but that's just a complaint for the sake of complaining because I think it's funny and want a funny upvote.

TL;DR: Use North Pacific because it's great.

I was  a big fan of North Pacific Plumbing. We had a leak under our sink and they were able to come in, diagnose the problem, and fix it super quickly. Whereas a lot of experiences I've had they given me a window of time and then come later, with North Pacific they were available EARLY and asked if they could come then.

After quickly diagnosing the problem they went and got the parts and then fixed it all within a few hours.

I honestly hope that I don't need a plumber any time soon, but if I do, I'll definitely call North Pacific again.

This is a local company, and I was able to get an appointment to have a kitchen faucet replaced within a week of calling.  Steven was there when he said he would be.  He had all the parts and equipment he needed to do an efficient job.  He pointed out some oddities with the way my home was originally plumbed. When he left, he took out all of the parts and boxes left over from the installation.  This is the second time I've used North Pacific Plumbing and will continue to use them whenever I have a need.

Replaced our waterheater in 1/2 day with Davis city permit. The worker was a sweet tough guy who knew his stuff. Layed down a tarp to protect our wood floors. I helped him hall old water heater out, which was a bit of a worry due to old back injury. Maybe confirm that they will indeed handle all remove with suffient staff?

Overall No hassle seems good and price was on par with other quotes from shady sales folk. We Did it 5 months ago?! And and all is well. I'd send friends here and can feel.good.about recommending to others in davis

Honest, friendly, and professional! Brent promptly responded to my inquiry for an appointment and fit me in that week. He repaired our garbage disposal in (literally) a few minutes and he also showed me how to fix it myself if the same problem arose in the future. Since it was a quick repair he also kindly charged a discounted rate. I highly recommend North Pacific Plumbing to anyone seeking a friendly and professional plumbing repair service.

Brent did a great job unclogging our kitchen sink. He didn't even mind having my nephew, friend, and I look over his shoulder as he worked (we were just too darn curious!). Brent was friendly and cleaned up after he finished. We will definitely call him again if we have a plumbing problem.

North Pacific has helped me with a couple plumbing issues over the years., most recently a new garbage disposal.  When Preston determined that it was a defective disposal still under warranty, they worked with me to get the new one and come back to install it, all for a very reasonable charge.  The disposal maker gave me the option of sending someone of their choice, or picking someone of my choice, and I chose North Pacific.

Honest and smart and nice and helpful!  Stephen B. replaced our garbage disposal for less money than we anticipated and was great at explaining the process and associated costs. The company worked hard to accommodate our schedule to provided prompt and professional service. I'm really grateful we used their company.

My contractor introduced me to North Pacific plumbing for our bathroom and kitchen remodels. They are  now my first point of call for any plumbing needs. Easy to schedule (although they are very popular), come on time, courteous, professional and have fixed all of our plumbing issues.

Brent handled my dreaded water heater replacement quickly, efficiently, pleasantly, and reasonably.   He answered his phone (no need to wait for a callback) and discussed the problem with me.  He set up a time to do an estimate the same day (at no charge, something many plumbing companies won't do) and to see whether replacement could be avoided.  He explained all the things that needed to be done, and answered my many questions about water heaters knowledgeably and patiently. He did a beautiful job and I am grateful to be going into the holidays with hot water!

We have had North Pacific out to do several jobs for us, and we also tried to other companies for one job (a leak that turned out to be near the bottom of a wall). The difference between North Pacific and the others was stunning. We will be dedicated North Pacific customers for all future needs. They are very trustworthy and very good at their jobs. We have now had them fix a leak outside home, fix a leak inside home, lay a new pipe for us outside home, and come to our home to investigate and figure out that what we were afraid was another leak was in fact an issue with a shower door.

All the jobs were done well, but the two inside home jobs stood out. The first was an apparent leak evident at the base of a wall in our laundry room. We initially called another plumber who seemed to have a plan for extracting money from us, but not much of a plan for the leak. We got rid of him and tried a second company. The second company seemed more honest, but they sent a camera snake down our pipe and concluded that there was tree root poking through a pipe underground, which would not be a cheap repair. Finally, we tried North Pacific for a second opinion. North Pacific was great. They followed up investigating the pipe and tree root and found that the tree root was actually just grease in the pipe. They did their own investigation and discovered that the leak was actually at a pipe junction near the base of the wall, not underground as the previous plumbers had thought. They fixed it, and saved us a bunch of money, damage, and disruption that the others would have cost us by tearing up a floor.

For the second in-home job, we were afraid we found a damp spot in a first floor ceiling and we were afraid it was a leak from a pipe above. The same guy who solved the previous leak came out, investigated and figured out that the water was escaping from our shower because the shower door wasn't closing properly. No need for any repair. We probably should have figured out this one ourselves, but it's a nice example of how this company knows their stuff and treats you fairly.

Called for service  to clear a clogged sewer line. Preston had to search and  dig to find our clean out trap.
He then used a special camera to show us how and where his auger had to go to clear everything. He did it thoroughly and professionally.
He was very personable and gave us some tips how to keep our drains clear (definitely NOT putting Draino type stuff down the drain!). Instead told of safe and clean way to do so.
Price very reasonable and as they say, you often get what you pay for.
A very good outfit to do business with , and have no reservation in recommending!

Brent Dotson and his team are professional, courteous, and thorough. We have had them fix leaking toilets, unblock tub drains, and replace a bathroom sink. We have been fully satisfied with the repairs, and the charges were fair and reasonable. A highly recommended local business!

Brent came by for a gas line estimate but was happy to jump into a VERY clogged kitchen drain. He really worked diligently to attack and succeed with a bad clog -- I really appreciated his valiant effort.

He also provided a detailed and well-priced quote on a straight forward gas line extension for a BBQ grill.

Brent, Toni and his extended team are personable, reliable and dedicated - you can't ask for much more when it comes to plumbing!

Fantastic Job! Brent is very personable and professional at the same time. Did a fantastic job installing our toilets and helping to unplug a clog in our sewer line. Would recommend in a heartbeat. You can't go wrong here

chris stone

Brent and his technicians are awesome! They are friendly and professional. They work hard and get the job done quickly. Every time they've done work for me I felt like they had our best interest in mind.

Professionalism is apparently the Code of Conduct for North Pacific Plumbing.  Brent provided an estimate quickly; his cheerful plumber Steven showed up on time and ready to work.  He completed the replacement of my main shut-off valve and additional leaky connecting pipe fittings, and now I'm a happy homeowner.  This company provides first-class service efficiently, competently, and all at a fair price.  Thanks, Brent.

Awesome service! I've had on again off issues with plumbing backing up. First plumbing company in the past 6 years that gave me the best diagnostics and extremely helpful advice.  Very hard working honest people.  I would recommend them all day long.  Thanks NPP!!

You can't do better than North Pacific Plumbing in Davis. They were incredibly thorough in diagnosing a clogged main sewer line and keeping me updated on everything that was happening each step of the way. It's clear that Preston takes his job seriously as he did an outstanding, clean job.

I had a leak inside the ceiling that exceeded my plumbing skills.  North Pacific Plumbing responded promptly to my email and were able to schedule an appointment in a reasonable time frame.  The plumber who came out, Preston, was very knowledgeable, polite, and friendly.  He diagnosed the problem quickly and clearly explained what was going on and what he needed to do.  He got it sorted out quickly and the worksite was left clean and in good condition.  I couldn't ask for better service, and I am completely satisfied.

Needed a plumber ASAP, called North Pacific , couldn't accommodate me IMMEDIATELY (actually nobody could ) but he did refer me to a company that could help out sooner , which soon turned into immediately due I think to a cancellation?! Love the customer service  that actually puts the customer first

They came through with shinning colors!  Quickly returned my call, came out the next day.  Preston did a great job, reasonable price.  Couldn't be happier with the service.

I will never use anyone but North Pacfic Plumbing for all future plumbing issues above my pay grade.

I literally cannot say enough about this Company!! They are exactly what a great company looks like and you would be lucky to have them help you out with your plumbing issue.  

Just had them do a major Sewer Line Replacement due to roots.  They kept me calm the whole way through and explained to me everything that was going on.  I knew exactly how much everything was going to cost each time they came out and worked, because the communication is so great with these guys.

First time I met Brady, he greeted me with a big smile and was happy to help out.  He was able to unclog my line and let us get back to normalcy, but he did mention the problem was not fixed.

So 2 weeks later when Brady came back out, he still greeted me with a big smile and a can do attitude.  

Preston is a wiz, he knows it all.  He has seen it all and that makes me feel comfortable as a homeowner.  these are the guys u want working on your house.  

Cannot say enough about Brent's Team NPP.   Wish my Sewer Line didn't need replacement after 6 days of living in our new house, but I am sure glad I got to meet the NPP Team.  I will never use anyone but NPP.

We recently had an air gap for our dishwasher repaired by North Pacific Plumbing. Everything about the experience was great. They responded quickly to my email and were able to get us an appointment within a few days. The plumber that did the repair was on time and got the job done quickly. Everyone I encountered along the way was polite and professional.

I asked for an estimate for a bunch of plumbing work that I needed done in my home. For replacing the hot water heater (labor only), they wanted $1750. Considering that it's about a 3-hour job, that's nearly $600 per hour. When I asked for an explanation, Brent said I don't have time. He then said I could get it done for the price he quoted or go elsewhere. Needless to say, I've gone elsewhere. They may do a good job with they work, but their prices are ridiculous and their customer service is non-existent.

I have used North Pacific Plumming over the course of the last three years for many projects and have been totally impressed with their work. It is done to the highest standards with excellent customer service, total trust and complete reliability.
I simply must mention Preston, the world's greatest plumbing professional. He is so highly skilled and talented and provides outstanding customer service and professionalism. I give my highest recommendation to North Pacific Plumbing.

Brent is a great guy and a true professional. Our hot water heater was leaking water on our floor and flooding our hall.  I called him at 7 am and received a call back within 5 minutes.  Before he did anything else, he helped us stop the leaking over the phone and then made time to come see us before the first job of the day.  His estimate was more than fair, and he took time out of his weekend to help us fix our problem, so that we wouldn't go without hot water.  His work is excellent, and I can't say enough about what a good person he is.  I am looking forward to having him come back and do our non-emergent upgrades.

I am giving a two star rating not for the work that was done on my kitchen pipe but on the customer service I received from Brent. When I was initially given a quote I was told the work would take a day or day and a half to complete. I was quoted $375 to replace a pipe fitting that had broken in my kitchen wall. The kitchen wall was already open and all that needed to be fixed was the actual pipe fitting. As a widow with two small children on a tight budget I thought the price seemed reasonable because of the amount of time it wouks take to complete. Imagine my surprise when the technician arrived and it took one hour to do everything and that included a half hour for the technician to go to the store to buy my parts. I spoke with Brent about lowering my bill since there was such a huge discrepancy in the actual amount of time to do the work and he was extremely rude with me. He could've told me why he needed to keep the price the same. Instead he became hostile and said if the job had taken 12 hours that I would not be complaining and that he would not even consider lowering the cost. I felt taken advantage of and not heard. Reading the other Yelp reviews it seems that people have had a good experience with the company but I did not. My advice to you is to make sure that you get an exact estimate on timing and discuss what will happen if the work takes shorter/longer to complete so there are no surprises.

I've had both a small job (new toilet) and a bigger job (new bathtub drain plumbing) done, and their work is excellent! A very reasonable hourly fee. I've been extremely satisfied and highly recommend North Pacific Plumbing.

Thanks to North Pacific Plumbing I have a new water heater to replace the 28 year old leaker. They responded quickly to come out and assess the problem. They gave me a very good quote and scheduled the work on a timely basis with my approval. Preston, the journeyman plumber, did a great job (per City of Davis Building Inspector), on time and cleaned up the work area. Thanks Brent and crew.

Brent is great!!  He is professional and his prices are very reasonable.  I had estimates 3 times higher than what he charged to replace angle stops and a sink faucet.  He also gave suggestions on things I could do myself to save money so he wouldn't have to charge me to do the simple things that I was willing to do.  Highly recommend.

Karen
Davis, CA

I had a noise in my house when you ran water, so I called them yesterday to come look at it. They came 24 hours later and were right on time. Preston was friendly, professional and very thorough. He found the problem and fixed it within an hour. Definitely recommend this company!

My hot water heater went out.  Quoted with three companies.  One big box store, one other local company, and NPP.  

The big box was cheapest (by $100), but were installing a somewhat lower quality product.  

(RANT)The other local company was your typical standard price list pricing. My job was simple and required few upgrades.  The standard price list folks were nearly $1,000 more for their basic install which included all sorts of things that didn't apply to my install.  There are way too many plumbing and HVAC companies who are more interested in trying to upsell high markup items and not interested enough in doing work(/RANT)

Enter NPP.  Not inexpensive.  But they sell an US made product, and they wanted to work, not sell.  The installation went smooth and was tailored to our house.

They are a small shop, so they aren't going to be your 24-hour on call plumber.  But they will respond and show up when promised.  I would certainly use them again.

Brent and Steven are great plumbers with good attitudes and expert skills.  I have used Brent's company, North Pacific, for a few years now and wouldn't call anyone else.  Usually I reach him and schedule appointments via email, which works well for me.  The guys are pleasant and don't leave a mess after completing the job.  Prices are competitive with others in their trade and their professionalism is unsurpassed.  I would definitely recommend them for your plumbing needs.

Needed help with kitchen sink leak and Preston and Franklin were very professional and helpful. They will be my first choice from now on. Thank you

Preston took my call on Saturday when I was seeking help within the next week. He fit me in just 3 days later unlike a bigger local company that had no appointment for a month. He arrived early after calling to see if that was ok. He was knowledgeable and friendly. Masked and gloved. Dog friendly too. He solved several small problems and explained to me what he was discovering as he went. Nice guy and I would definitely recommend him again without reservation.

We have had North Pacific for several jobs since we moved to our new home - shower, toilet, disposal.  The team is responsive, prompt and knowledgeable.