Looking through the Yellow Pages we liked the ad for this company...not job too small, that sounded about right. Our house was down to 61 degrees and we were all bundled up in fleece and flannel. The heater vent had air coming out all right but brrrr, it was cold! Nino came out himself, within the one hour window he furnished, and was pleasant yet professional, checking everything out before the good news, just needed a new battery for a pretty old thermostat That was back in January 2013...I could have posted a review back then but now after this last couple of weeks with really cold, (translation, less than 40 degrees at night here in Cali), weather, we suddenly noticed our house again getting colder and colder.
Changed out the thermostat batteries, old pros us, but that didn't helped. Looked on-line to make sure we were programming the old school thermostat correctly, and yep, that was alright. Finally, we decided to try our old friend, Nino, as the inside temp was now down to 58...could have ice skated on the toilet seat last night. It was 4 p.m. on a Friday afternoon, and we had visions of having to deal with this until Monday morning...overtime rates for the trades were not within our meager budget, but no.
Nino was finishing up a job about 20 minutes away and right away offered to come over the same night and checkout the trouble. We decided this morning was okay, especially when he casually mentioned NO upcharge. How amazing is that? With a one hour appointment window gone, Nino called 30 minutes later to say he was on his way from another job. No stars deducted because we're clued in, with plumbing, heating and AC 'look see' calls, you really don't know what you've got until you get there...so I don't believe Nino was late whatsoever.
On the job, once again friendly and polite and oh so efficient...this guy really knows his stuff. Where others might add bogus charges, ours was a straight flat fee...a bit of condensation in the thingamabob tube that wouldn't let warm air out. Fifteen minutes later, that blessed warm stuff began working again and at the 30 minute mark DH told me it already went from 58 to 67! It's thawed off enough in our little home office for me to crank out these heartfelt kudos for excellent service, all the time, any time.