I've been sitting on this review for a while because I was really so disappointed with humanity. In December, I had COVID and was not staying at my house so as not to expose my roommates who work in healthcare. Unfortunately, the garbage disposal stopped working. It would turn on but then the breaker would trip, and the same thing would repeat after flipping the breaker and pressing the re-set button on the garbage disposal. To be honest, I went with this company because of the good reviews (putting my faith in Yelp) and because of same day service. I was provided quotes through text after explaining what was happening: $225 if repaired without replacing, $475-575 to replace (not sure why the range), an extra $175 if they needed to clear the plumbing line. Not having the time or energy to shop around, and because they offered same day repairs, I went with this company.
They gave me an arrival time (11--12) and showed up at 1:38 with no notice, only informing me of the delay after I reached out to them. I coordinated to let them in the house. At 1:55 I received a reply text from my tenant that the technician had already left some minutes before. Her quote, he wasn't even here 15 minutes. Later that day I received a text message bill for $725 which was $25 off $750 for being a new customer. I am no plumber but I did not understand how you can assess a malfunctioning garbage disposal, snake a plumbing line, and replace it with a new one all in approximately 10-12 minutes. When I contacted Mike inquiring he said he needed to speak with the tech. Later the price was reduced to $450 (supposedly the line did not need to be cleared after all ).
Here are my problems:
1. They arrived very late with no notice
2. After my experience, I do not trust that they actually attempted to see if my garbage disposal was reparable, nor do I trust that they did anything to clear the drain; also, I should have been informed of any findings prior to the work being done and was not informed until I complained about being charged $750 for 10-15 minutes of labor
3. I feel like this company tried to take advantage of the situation with me not being there and the tech perhaps not knowing someone was in the home.
4. A replacement garbage disposal is around $150 ($750-150=$600). So, counting in approximately 15 minutes of drive time (with the 10-15 minutes of work) this company tried to charge me what amounts to $1200/hour for labor from a tech not even a licensed plumber. I understand companies in the Bay Area get away with this stuff, but that doesn't make it ethical.
Mike was responsive to my complaints and came to some resolution but the experience was spoiled.
I hate to give bad reviews but this left a bitter taste in my mouth.