Sky H.

4/17/2023

Rubio came out and correctly diagnosed my A/C issues and found the actual problem that was causing the issues with the system that others missed. Great customer experience and very glad to finally have the answers I was looking for. Will call NextGen for all of my future air conditioning needs.

KG B.

May 2, 2022

I called, he wouldn't give me his name and was not very friendly at all. Said my project was too small, that it would be 3-4 weeks out, and wouldn't be worth it. I said that kind of attitude wouldn't get him a good review. Then he started arguing with me, so i hung up.

Then he called me back to argue more. I hung up again. He called again, but I have learned my lesson. I won't be calling him again.

EDIT- I have dropped my rating to 1 star: The business responded with a phone number that doesn't work.

And no, I am not confused. I was told it wouldn't be worth it. And the message left on my voicemail after it was rude and condescending. Why would I want to give my hard earned money to a company like this?

Robert L.

Mar 7, 2018

Brian Shirley came over and made a very competitive estimate. His guys were over the following week and knocked out the job in two days with very little disruption to the house. The installers were thorough, polite and neat. They cleaned up after themselves and instructed me as to how to operate and maintain the unit. They made sure I was happy with their work before leaving the house.. couldn't be happier. Now if Thies unit lasts 60 years like our old one did we will have gotten our money's worth and more!

Steve A.

8/24/2021

A few months ago we needed a new hvac for our condo. The area rep. Dennis was a great help. He responded so quickly and within a couple of days the project was done. This was our second time using this company and I have been so pleased with their service and quality product. Some patch work needed to be done and they even did that! Other hvac companies couldn't offer that. And their price was very fair. This is a great company!

Voloya C.

Dec 3, 2021

Having bought this house in 2011, we had the original central air and furnace from when the house was built in 1986. I have tried to maintain it as best as I could but it finally took a dump on me this past summer. I have been getting estimates for over 6 months and the entire process has been horrible. Every company I have talked to were trying to pressure me like they were drug dealers into buying their system. This past week, I reached out to Nexgen for a quote and they sent James. He looked at the system and asked me what I wanted to do, no pressure at all. So after talking it over with my wife, we agreed to get a new furnace. After contacting James for the purchase, he had mentioned that his manager was willing to give me a deal on an entire system. The quote was 10k less than most and we were sold. On the day of installation they sent Mark and his team to do the work. Let me tell you, Mark is a perfectionist and his attention to detail was impeccable. Once he was in his zone, there was no stopping him. His management of the crew was second to none and if I could hire him I would. NexGen really scored with him. Throughout the process I was constantly updated by management and even had a quality assurance manager named Bo on-site to inspect and help out. You can tell this company cares about its work, and it's employees by the way they carried themselves towards each other and with a smile. When it comes to AC service you can't beat NexGen!

Raymond Paul L.

05/06/2022 12:00:00 SA

I had a new air and heating system put
into my house .Dennis Rulli gave us an estimate . Work with us and got us a great price to fit our budget . He was courteous,
friendly, knowledgeable.
Technician Ramiro came right away and remove my old wall heater , taped it He did a great job.
A crew of six came in to demo and install the system in 2days!
The (2) installers
Esvin morales and Walter Aparicio were great! They stayed late and made sure there were no leaks or any. other problems. They explained clearly how to use the thermostat. ,They left everything clean , no trash was left behind. We're very satisfied customers and would recommend Nexgen highly! R & L

Eric R.

06/09/2023 12:00:00 SA

Got an appointment window for 2-3pm, no one showed. No update given to me, so I called and they told me my driver had just been dispatched and I would receive an ETA.

Half hour goes by, no ETA, so I call again and they tell me they don't know when the technician will be arriving. Had to cancel and go with someone else.

UPDATE: Technician showed up after I wrote this review and provided good service.

Stephanie O.

Feb 21, 2018

Very impressed with the professionalism and knowledge of the technician. Jose V from the Northridge location was able to diagnose and repair our a/c and heater unit. The job was completed same day at an affordable rate. Jose was thorough in explaining everything that needed to be repaired. He even noticed an issue with our drainage pipe from the roof and repaired it. The customer service over the phone was great as well. They were courteous and called same day to ensure my scheduling needs were being met. Would highly recommend nexgen and will use them for future needs.

Tom T.

11/23/2022

So eager to grab all the business from yelp without reading the post to see what I am asking for. So many back and forth messages only for me to call and be told they can't remove a packaged unit from the roof if they didn't install it. Sorry for wanting to put in energy efficient mini split heat pumps that are much more responsive to the needs of the household and the environment and can be located appropriately for ease of access and service away from the direct sunlight heating the machine up and reducing its efficiency.

Shari P.

3/20/2023

Three separate companies told us a HVAC system is faulty and needed to be changed. Ronaldo from nexgen came and quickly realized the electrical panel had faulty wires and fixed the problem. Our HVAC now works great and we didn't even need to replace it. Thanks nexgen! Yasmin and Ronaldo are both great.

Comfy B.

Sep 11, 2023

LOL

Bill, Bill, Bill.

We definitely had a NexGen technician come out. How can we prove it? We can prove it because we learned that every tech's picture on Yelp bags them a free pair of tickets to an Angels baseball game compliments of your company.

Back to your comment. Either your techs are intentionally trained to make up unnecessary, fairy tale repairs costing customers thousands $$$$ of dollars (which happened to us), or your techs are horribly trained that they don't know to use the process of elimination by starting with the cheapest solution before gradually moving up to more expensive ones thereby helping customers save money. Thankfully, the Internet is a great teacher and helped us know what the average cost of real repairs should be (not that we needed to do any of the repairs that was made up by your technician).

In the end, we called another company who took a truly honest look at our HVAC problem, determined it was a bad capacitor, charged us $75 plus labor and left. Our system is now purring with ice cold air.

Have fun at Angels stadium with your techs!

Ranil A.

5/20/2023

Felipe came out and was super helpful in fixing my AC. He was tenacious in finding the issue and came back when there was an issue and helped out again. Would recommend.

M W.

Mar 9, 2020

Nexgen installed a brand new heating and air conditioning system in my home in 2018. The installation went smooth and I would like to say here that I was very happy about their professionalism (as they demand top dollar for their service, I was also expecting nothing but the best). When Jeff K was selling me this system, he noted that I will get six years of a FREE tuneup. First of all, they never called me to tune up the system in 2019. I called them in March 2020 to tune up the system. They were very professional to set up an appointment immediately, and a technician came at the scheduled time for a tuneup. Now here things are getting a bit off track! The technician said in your service contract, we didn't mention about FREE filter, and in fact, they didn't. Changing the filter is one of the important aspects of the new system tune-up, and it's not included. When I inquired, Nexgen said they can provide me a 1-inch filter for free, although my system needs 4-inch filter (!!!!!). In Amazon, you can buy this 4-inch filter for around $16. I didn't find any justification why NexGen denied to provide a $16 worth of air filter with their annual service agreement.

Summary: If you deal with them, please don't forget to write everything in the contract...what you will get in details. For example what will be included in the yearly maintenance serving package and what not!

Christina W.

5/20/2023

Highly recommend Justin from NexGen. He was speedy, efficient, super knowledgeable, and professional!

Grace A.

08/04/2022 12:00:00 SA

I scheduled an appointment to have our air conditioner serviced just for an annual checkup. I was able to get an appointment for the next day.

Jose was the one scheduled to service the ac unit. I just have to say how incredibly chill and nice he was when he showed up. He was stuck at our gate and didn't have a way to get in. He was patient as I instructed him where to park.

He's a soft spoken guy and when I explained what issues I was having, he was telling me how to remediate the issues. He was thorough in his explanations.

I'm really satisfied with the service I received. It seems our air conditioner is working properly and everything looked good. Thanks Jose!

James H.

08/03/2022 12:00:00 SA

If you like professional service, NexGen is the way to go. Arnold was prompt, clean cut, articulate and efficient. He was very clear about the work to be done and offered options to achieve my goal.

Myra A.

Sep 11, 2021

Our almost 30 year old HVAC died on us after crazy heatwaves. The nights were also hovering around 80 degrees and my partner and I decided it was time to get a new system. We got a few quotes and even though it wasn't the cheapest quote we received, NexGen had the best offer.

We're extremely happy with the end result so far. Workers were professional and clean in their workspaces. Holes were patched and painted well. They even called to follow up on the job and give us an ETA on when to expect the custom size supply grills. When we noticed it was wired to be a one stage when we had a two stage compressor it was promptly resolved. There was a weird issue with their communication system which delayed callback messages, but they said they were aware of the problem and in the process of fixing it.

Now, we're just waiting for the HERS testing, while enjoying an efficient HVAC in a much cooler house! Overall highly recommend this company.

Jennifer P.

12/19/2018

This is a great company. I felt very taken care of. Dennis came on time to our appointment and then guided me through all my options. He made himself available to me when I had questions, even at 7 pm! He was professional and polite. The next day a crew was here bright and early and were also very professional and friendly. The office was easy to deal with and provided great customer service. This company is very accommodating, efficient, and friendly. Highly recommended!!!!

Frank S.

12/08/2021 12:00:00 SA

We had drain problems reoccurring over the last several years and had gone with quick fixit crews in past. This time we Called NexGen in hopes of resolving once and for all. They snaked and then sent a camera down drain where we found some structural concerns which were causing the reoccurrence. Crew did a quality job in relining the pipe and getting it flowing again. They were knowledgeable, fast, clean, and reasonable in the process. Thanks much !

Jennifer W.

05/05/2023 12:00:00 SA

We had a great experience with NexGen, Desi was wonderful. He was nice, respectful of our property, talked us through everything he had to do and how it worked after he was done. Mede very sure everything was working properly with zero issues before he left. We had some quite costly work that needed to be done and they were fairly priced for the work. In our case it was time sensitive work as well and they were able to come out and get it done the next day!

Lev J.

09/11/2023 12:00:00 SA

Justin was extremely helpful and a legendary tech. would call them again anytime. had good advice, was honest and quick and knowledgeable.

Egal S.

Jun 23, 2019

I'm really happy with service Denis has provided, he is very knowledgable and knows how to deal with his clients. He gave me multi options for financing and shows lots of flexibility. I've talked to different AC Service Provider, and this is my first time to get 100% satisfied

Julia W.

Apr 19, 2023

New to the Los Angeles area, I called a few places to get a quote on getting the issues with our garbage disposal fixed. Seamless customer service from the initial call, getting my appointment set as soon as possible (next day!) to the actual visit. Jason addressed the issue, gave me recommendations for the future and was on time, professional & friendly! I would 10/10 recommend Jason and NexGen to family, friends & strangers ッ

Thank you! Next time you will be my 1st call!

Stephanie H.

5/21/2023

Just was extremely professional and knowledgeable. We would highly recommend him. Our AC is working better than ever.

Corey N.

11/01/2022 12:00:00 SA

This company advertises in the Antelope Valley and there map of service covers the Antelope Valley. The staff on the line answered my questions for tune up to my system as well as for water heater estimate for future replacement. Provided all my information and got an appointment date for hvac and plumber. All good correct? Negative. They talk a good game but service your area no. I receive a call back an hour later by a representative stating they do not service Lancaster. I told the rep you advertise and I see your repair vehicles in the area plus the map of service covers the area. In addition your customer service rep took my information and booked me an appointment. The representatives respond I'm sorry that person is new and is in training, well that is a failure on the company not the customer service person. The representative goes on to say we don't cover Lancaster. When told you advertise in the area, have vehicles in area and your map shows service in the area. Response I'm sorry with no explanation. You need service do not contact NexGen. They play a game but not provide the quality of service that the owner talks about when placed on hold to listen to his speech. Needless to say thanks but no thanks.

Jennifer M.

8/16/2020

I am very satisfied that Ruben Ramos the warranty technician came on a Sunday afternoon when it was 96° outside and fixed a leak from the AC unit in the attic that was leaking water into the master bedroom. Ruben is very polite and professional and got the job done. He explained exactly what the problem was and how he would fix it. I would recommend NEXGEN to friend for great customer service.

Jessica H.

Apr 2, 2021

Edgar was our technician with NexGen. He was prompt, honest and was here working diligently to fix our AC for over 3 hours! Yes, the repair was costly but so far worth it! We will see over the next few months, and with summer approaching, how our AC works during these hot summer days. I would absolutely recommend this company with Edgar as your tech.

Work completed:
Took apart and cleaned our entire AC fan and unit
Replace coils
Cleaned vents that's trap debris
Sanitized our vents
Ran diagnostics
Added Freon and fixed a leak in the system
He vacuumed the inside of the unit for us - legit

Dan N.

Aug 23, 2023

They provided top notch work, passed inspection, we're clean and did a great job replacing my water heater and sewer under the house.

Robyn W.

2/14/2019

They are the best and respond very quickly! Eli, was honest and explained everything! I have been using this company for the past couple years and they have continued to provide superior service.

Stacy E.

Jan 17, 2023

UPDATED REVIEW - After my initial review, I was contacted by multiple representatives from NEXGEN. They went over and above while trying to make me happy and a satisfied customer. They were successful and I appreciate all of their attention to this matter. Edson and Rolando were a pleasure to deal with and truly went above and beyond. Thank you both!

Peter M.

4/16/2019

I called a few businesses for estimates to service our 4 large commercial units. Very courteous staff at N gave me a very reasonable quote so I made an appointment. Mark was punctual and explained beforehand what he was going to be doing. We had a few issues that need to be taken care of plus the service. It was done in a timely manner and the bill didn't brake the bank. As a matter of fact it was extremely reasonable. Will certainly be using their services from now on!

David S.

07/06/2023 12:00:00 SA

Felipe arrived promptly and was very professional and knowledgeable. He answered all of our questions and was a pleasure to deal with.

Sung Yun L.

Mar 3, 2022

I had Connor come to do maintenance on my tankless water heater. He is very knowledgeable and thorough. He explained everything in a way that i can understand. Totally recommend Connor!!
Jesus did my HVAC maintenance and he took his time doing his checks. I had great experience with both technicians and loved how i could schedule for two different systems at once! Would totally call them again for any plumbing or HVAC issues (which i hope not to have)

Eddie K.

2/18/2021

I wasn't going to write a review about Nexgen originally because we decided to go with another company. About a week ago we had our heater serviced by a Mom and Pop Shop , the technician told us that we shouldn't use our system anymore because it was giving off carbon monoxide and may be harmful to my wife and I and our 2 young children. We requested a quote from that tech to replace the furnace knowing that it could be a lot and came back with a quote of $10k because our ducting was asbestos. Wanting to get a second opinion I reached out to Yelp to request quotes. NexGen was quick to respond and came out a couple of hours later. When the technician came out he just did a visual look at the furnace and asked what we wanted and then proceeded on questioning, What do you want from me?, What do you want me to tell you?, and kept repeating that. I explained that we had two young children and we were told the furnace was letting off carbon monoxide. He then told me that they couldn't compete with Mom and Pop Shops and that unless we agreed with doing the whole system with them, he wouldn't do the job at all. We agreed to have him price the whole job out. When he was done he had 3 quotes which I appreciated. He told us about this new system that they were 1 of 3 companies in the state that were authorized to install. A VRV made by Daikin that was originally used in commercial applications and was now being adapted for residential use and would help save on our power usage, coming in at just over $30k. Wanting us to commit right on the spot we needed to discuss after all that is the cost of a car and that we would have to discuss it with my mother in-law that lived in the guest house and would be helping pay for this as it was going to give her central air and heat in her place. We discussed it and decided to call the original Mom and Pop Shop out to see if they could do the same system after all I did some research after the Nexgen tech left as he told me too and we wanted that VRV system. The next day the original contractor came out and told us he could do the exact same system and add in an additional zone in the house and added like a catwalk in our attic and all smart WIFI thermostats, so we decided to go with them. My mother in-law decided to text the technician from Nexgen and tell him thank you, but we were going with another company and he responded with, Was it the price?, not exactly as we paid a little bit more and then continued to text, I see you didn't want to go with the inverter system, VRV. NO, we did and we got it from the original Mom and Pop Shop, that didn't push us to sign the contract. We are happy with our choice and do thank Nexgen for giving us the idea of the VRV, which we love. I just urge anyone that uses them and any company for that matter, if it is a large purchase then get second opinions and don't let anyone pressure you into committing to a job unless you have fully thought about it.

Cesar S.

Jan 26, 2019

What an amazing company, I had them install a heater at another property and they were fair priced and prompt installation.

Had an issue with a tankless water heater at a new location and called them just because I am familiar with their company. But WOW, what a service they have provided.

The estimator came on time and took a look at the heater for free, he arrived on time with a super clean presentation and after discussing our option he called the company to send a technician to repair it instead. I waited 2 days because all of their techs were booked already.

JOE came on Friday at exactly the time I was told (minutes included) and was super friendly, he got the heater working and even explained me what was wrong at what he was going to be doing to fix it. I called them back today because the heater stopped working again and ALL THE STAFF at NEXGEN was super helpful. They even rescheduled JOE's next appointment to send him to our property.

Hope I don't have any other issues with water heater, furnace or AC but if I do I will certainty be giving them a call

Sasan M.

Oct 28, 2020

I called them to schedule for in-house diagnostics and to give a me a price for a new residential AC unit. I am a registered CA professional mechanical engineer and I know how this works...I design hospitals and universities...so imagine what a residential unit would sound to be in compare to the large scale projects I do. The sales person was on time and looked professional (that's what I guess the true sales person needs to be). Anyway, my existing unit is a 4-ton and he was trying to convince that a replaced 3-ton unit will do. The quote I received from NexGen was literally more than double the quote I received from 4 other contracts. Note again that the unit tonnage NexGen quoted on was a 3-ton whereas the other contractors went with SEER 16 4-ton. Don't waste your time....Definitely do your research and ask other contractor for a written quote so when you call NexGen you can prove it to them. The guy was trying to convince me that if I show them the written quote they can match....are you kidding me??? what should cost me around 9-10k, you quoted for 20k and now you want to drop the cost all the way to 10k?? I don't judge their installation techniques and how the units perform....but definitely it was a waste of time listening to the sales guy and to see what the quote was. Do your research people. Do not recommend at all.

NexGen: Be honest and transparent to be able to stay in business.

Susan N.

Mar 1, 2023

Best plumbers I've had to my home. Jessie V. arrived on time. He called before and told me exactly when he would arrive. He did a fantastic job and cleared all the clogs in my pipes. He went over above and was extremely honest. He didn't try to upsell any service. He was helpful and extremely knowledgable. I highly recommend NexGen plumbing and I will be referring family and friends! Thank you Jessie V. for EXCELLENT service!

Ryan G.

7/25/2022

Sent wrong technician. Needed plumbing, not HVAC. Company never called back to reschedule after multiple attempts on my end.

Roy S.

1/30/2019

Excellent company
No hassle at all
Good service and install
Good team very professional

Alicia G.

03/04/2022 12:00:00 SA

Very helpful and informative. Did not push to make the sale and offered information even if not chosen to do the job.

Marie T.

9/14/2023

NexGen is awesome, my experience with both tech-savvy were awesome. They greet you in great spirits, respectful and they took time to explain what they were going to be doing and what the final results were. Danny and Adrian were the best, so they get a 10 from me. Although it the score only go up 5 for great.

Thank you NexGen
Ms. Robinson

Faran N.

08/01/2023 12:00:00 SA

Easy to make an appointment with the call center team. Justin Leishman was an excellent communicator and professional technician. He arrived on time, accessed the case, and was very clear about his process for the repair.

He completed and fixed the issue properly. Highly recommend this company and its services.

Svetlana K.

Aug 24, 2022

The response from the HVAC service team was almost immediate upon request. The amount of work was evaluated by Manager Edson Ramos. All questions being answered and Edson drew a wonderful scheme of planned work.
From the beginning of HVAC replacement work, every step was explained , monitored, and checked by Jorge Sanchez - Lead.
All members of this company are highly professional, clean and thou.
I am very happy with NEXGEN HVAC & Plumbing !!!!

Patricia B.

07/12/2022 12:00:00 SA

I want to thank staff and crew that install a new hvac and heater unit
We didn't know what were going to do our unit died. It was 95 degrees in our home. We knew it was very expensive. We are on a fix income we had no hope to get help the we got with Nexgen.
For the start from the call and the gentlemen that came out were outstanding they didn't try to sale us a over size unit like other company's.
The gentlemen told us about a program that we might be able to get. I was sure we would not get help, but we did
Next how long was it going to take to get it install. We were shock that they came out the next day. They crew that came out were fantastic. With in a few Hours it was installed. Owe will never go anywhere else.
I want to THANK NEXGEN FOR SAVE OUR LIFE AND OUR DOGS. THIS COMPANY ARE definitely a God sent

Elsy P.

05/11/2022 12:00:00 SA

I called them to come and performed a pipe leak detection. Kevin was my main person of contact and he was very honest and knowledgeable regarding my issue and made the proper recommendations to resolve my problem. They were in time and very respectful. Excellent customer service. I will definitely recommend them !

Keith W.

Jun 6, 2023

Alex García was our technician today and he did a fantastic job. He identified our issue with sludge in our coils and he was patient with us and explained everything in a way we could fully understand (sometimes these units are complicated). I would highly recommend Alex and Nexgen.

Soo C.

Aug 31, 2021

Our AC blew out and Juan came and gave our landlord a quote. He came back the next day which is today and fixed it!!! We are very grateful and would definitely recommend him because he is very reliable, honest, and punctual. Thank you Juan!

Carol B.

08/01/2020 12:00:00 SA

The best of the best! I own a Preschool and late Friday afternoon our air conditioner quit working. It was 100 degrees outside with the heat expected to continue through the following week. We have used Nexgen on numerous occasions and have always been pleased with their service. I called them right away and they scheduled an appointment for me Saturday morning. Edward showed up on time with a great attitude and went right to work. He found the problem and was very professional. Edward explained everything to me and went to work on fixing our air conditioner. Edward completed his repairs and wrote up his invoice and explained to me that I was only being charged the Service Call as he was donating his time in Labor Costs for the children of Kids n things. I am writing this with tears in my eyes. It has been a rough road for us during this Covid Pandemic and our budget is extremely tight. Edward you are one in a million. Thank you from the bottom of my heart!

Chris R.

4/21/2021

Chris Shay was awesome very informative from the beginning. Asked quick easy questions showed where everything was and how it works! No BS very honest told me all it was a branch was able to remove turn on and made sure everything was good before leaving. Best experience I had so far! Professional and quick!!

Richard M.

5/17/2023

Justin over at NexGen was a great help to us. He was on time, and did a great job fixing our HVAC unit. He provided exceptional customer service and was a pleasure to work with.

David B.

6/23/2022

Our home hasn't had a working central HVAC system in maybe 10 years... living in the valley it was hell most of summer. NexGen provided great services although initially quoting me higher than any other business around.. we settled on a great price in the end for an entirely new system and ductwork, plus some new runs and return. I am most satisfied with the install team of Esvin Morales & Walter. Their team was efficient, kind, and very respectful of our house. I can't say enough good things about their team. My family all loved their work and guidance. I would highly recommend our install team while I would be weary of initially high quotes. The main reason for my 5 star review was due to our install team of Esvin, Walter, and the others.

Robert B.

08/07/2019 12:00:00 SA

Randy and Travis explained everything and went directly to work. This was a complete installation from scratch. It was a 101' that day in the valley they did not complain once about going into the attic.Many things they did and most impressive is the company pulls a permit for the installation so you know you're receiving the most qualified workmanship in the industry. To my surprise and happiness they completed the job in one day. They removed the asbestos installed all new ducting and wired the entire units. Everything is up to code no corners were cut. This is a big company who takes care of their family which is important is extremely important to me. Thank you very much and yes i would and have recommended to my family and friends. robert

Rom A.

May 23, 2022

I have an AC leaking water. I contacted NexGen. They gave me a quick appointment. Ryan and his coworker (I don't have his name at the moment) did a great job explaining what they were doing and what to expect. They gave me estimates of what they do. I liked the service and I highly recommend!

Lydia R.

Oct 16, 2022

Honest, on time, extremely professional. Fair prices and excellent service. Highly recommend.

Sharon W.

07/12/2023 12:00:00 SA

NexGen is such a great company. They were the ones who installed my AC four years ago. Unfortunately, an electronic part went out, and I had no cooling starting yesterday. (How do these things know that a heat wave is starting?) I called NexGen yesterday afternoon, and they had me on the schedule for this evening. Jose gave me a call to tell me he was on his way, and he arrived when he said he would. My AC is on my roof, and Jose went up there, determined what was wrong, and had the necessary parts to fix it. One part was under warranty, the other part was a compressor saver, which helps the compressor start up quickly, and saves on the energy bill. The work was finished quickly, and my house is cooling down beautifully. As always, their techs are friendly and efficient. Thank you, Jose.

Jennifer M.

Aug 16, 2020

I am very satisfied that Ruben Ramos the warranty technician came on a Sunday afternoon when it was 96° outside and fixed a leak from the AC unit in the attic that was leaking water into the master bedroom. Ruben is very polite and professional and got the job done. He explained exactly what the problem was and how he would fix it. I would recommend NEXGEN to friend for great customer service.

david a.

2/18/2021

My brother had a great experience with them but mine was not so great, - my mini split was not working cause i bumped into it and the copper pipe cracked. their technician came and said just the for the pipe alone it would be a $1000 for the material, when i paid $800 for the whole unit on amazon. Maybe it was a one off mistake, who knows. At least they didn't charge a fee for the inspection, so that was nice.

Steve A.

Aug 24, 2021

A few months ago we needed a new hvac for our condo. The area rep. Dennis was a great help. He responded so quickly and within a couple of days the project was done. This was our second time using this company and I have been so pleased with their service and quality product. Some patch work needed to be done and they even did that! Other hvac companies couldn't offer that. And their price was very fair. This is a great company!

K M.

May 16, 2018

They are straight up. Come on time, give a great analysis for a reasonable fee.

Jae C.

Dec 5, 2019

Managing properties in Koreatown Los Angels. HVAC trouble reported from one of properties. Had 3-4 technicians came in but they just couldn't figured it out. HOA recommended Nexgen and Chris was the technician. Chris walked in & check HVAC and roof, then problem solved in 15 minutes. Thank you Chris and Nexgen! Five star and recommended to everyone

Hugo C.

Aug 16, 2023

The technician they sent me was exceptional, Jose went above and beyond by explaining me step by step the tune up he was performing on my 30 year old ac unit. He replaced the filter, safely powered off the ac unit, checked the wires from the compressor to see the performance, hosed down the condenser unit, cleaned and dusted off the furnace, and reconnected some wires in it, and also took a lot of pictures from areas I wasn't able to see well to show me what was he referring to with some areas that needed attention; he did some recommendations to keep my ac unit in good shape. I felt very confortable with his professionalism I will definitely recommend working with him or the company he represents.

Matthew G.

4/13/2021

Gabriel showed up in a face mask about an hour after I called for service - which is basically instantly when it comes to contractors. Gabriel was very knowledgeable and easy to work with. Zero hassle, got the job done quickly and thoroughly. The pricing was less than 1/5th what other contractors have charged me for similar work. The company also has several other trades incase a project gets complicated. I've added this company to my rolodex.

Summary/Takeaway:
Prompt, knowledgeable, honest, helpful, affordable

Zahra W.

3/19/2020

I needed a new furnace I didn't know where to start I called and they sent Gorge out the same day he was friendly and worked with my situation. The next day they came out. Service was so fast. Ulysses Manuel and the rest of the team were great and very professional they taught me so much about heating and ventilation I am so great full for my experience with Nexgen Air. It only took two days from my first call to have a brand new furnace.

Steve N.

04/08/2023 12:00:00 SA

AC technician Jose showed up on time, excellent workmanship and communication skills. Will continue to use Nexgen for all my AC and plumbing needs

Walter O.

5/18/2023

Jose Rubio was honest and reliable. I feel he went out of his way to make sure our HVAC system was working adequately. Will definitely continue having them service our equipment in the future.

Mrs. BoraBora D.

May 24, 2018

This company is right-on-with-the-light-on!

When a project manager (J.G.) came on-site to give an estimate, the interaction was very poor, and it generated an unfavorable complaint.

Immediately, Ismael V., got involved and communicated with me that he will rectify the issue and make things right.

True to his word, Ismael sent Project Manager Michael A. to give a proper estimate. Michael was friendly, knowledgeable and very professional in looking over the old AC unit and explaining the options.

For our inconvenience and troubles, Ismael V., authorized an awesome estimate and can begin the work immediately to replace the antiquated AC unit.

Thank you Ismael V., Michael A., and all those dedicated workers at Nexgen Air. Your actions show that you take customer service very seriously!!!

Fast, fair and well-respected, why go anywhere else???

Christina C.

Feb 19, 2019

I reached out to NEXGEN for their Special: $68.00 Heating system maintenance/inspection. Mark Ocampo Service Technician was extremely through and did a fantastic job! I will definitely be signing up for their Blue Club which includes 2 complete system tune ups once in winter and once in the summer for a total cost of $135.00. NEXGEN is by far the best service and price. I am delighted with the work that was done and I highly recommend!

Tomas C.

May 31, 2023

I've been using NexGen for years and absolutely love the company. However, on the last job they serviced there was a bit of an issue. I contacted management to explain the problem and Jesse Rodriguez quickly addressed the issue and cleared up any concern. Thank you Jesse and thank you NexGen.

Jo D.

2/17/2023

This company is dishonest and will be reported to CA licensing board and CA BBB, and should get zero stars. My family (yes, in whose house I live part time and who I helped with this case of bait n switch fraud) was pressured by NexGen HVAC sales into buying equipment that they claimed would deliver vastly improved efficiency/lower bills (actually 45% lower is stated in the proposal). However, NexGen HVAC installed cheap, obsolete, oversized equipment that doesn't meet minimum SEER2 rating (14) and charged us $36K. We have confirmed with the equipment maker that the units are of low quality. When we confronted NexGen HVAC with our utility bill that is more than 2 times higher than what bills were when the previous system was in place (before their installation), they tried to lie, deflect and gaslight us, accusing us of not understanding what therms are, and blaming the weather. We calculated usage for Feb YTY, taking into account weather conditions, occupancy (when house was empty/heat was OFF) and any other factors that impact usage, and it is still 133% more vs. the 45% less NexGen HVAC promised. Additionally, the Feb 2022 bill covered 32 days in the billing cycle, while Feb 2023 covered only 30, and both years had the exact same average temperature for that month. NexGen did not delver on this key promise upon which the deal was agreed to, and refuses to correct the situation. They also did not provide any user manuals or documentation for the installed equipment. Where is that?

Additionally, the company's branch management was insulting when we called them out on their BS and demanded that they install equipment that delivers increased efficiency, as specified in their hard sales pitch and proposal. The branch manager actually claimed ...the higher the therms used, the more efficient the system... LOL. They really think people are stupid. They are also guilty of elder abuse and target elderly people with their lies and bullying sales tactics.

So nice try, Mr. Bill, saying I'm not a customer. This IS my family and yes, I am involved. Do the right thing--nobody is asking for $ back, fix it!

Leela W.

9/16/2019

We discovered Nexgen a year ago when our 11 year old A/C unit started giving us issues, NexGen service techs are always friendly, professional and knowledgeable about the equipment they are servicing and have never tired to up sell us on any equipment we do not need and really done a great job of keeping our dinosaurs of a unit alive....unfortunately this past Friday our A/C unit had enough and it was time to retire it, Shane Littrell was called out to our house to go over repair vs new system options, with $4,400 in repairs to keep our 12 year old unit going it only made sense to invest that into a new more efficient, energy saving unit, not to mention the old unit runs on R-22 freon which is going to be banned and the cost to repair those types of units will not be worth it in the upcoming years. Shane gave us the quote which I am not going to lie is a costly investment, but no more so than other competitors and NexGen's warranty is beyond priceless! Shane was also able to negotiate to get us some extras, which we greatly appreciated...As promised the crew showed up the next day, Saturday to install the unit, the entire job took about 6 hours this included about 1700 sq ft of blown in insulation as well. Once the crew left for the day and the unit had been running for a while it was still hot (86 degrees) and about 48% humidity in our home, of course we went right to Something must be wrong with this unit!! Unfortunately it was after tech hours so they were not able to send a Tech out until the next day (Sunday) around 1:00, in the meantime the house did cool off to 73 degrees but it was still hanging around 47% humidity...at 1:00p.m. in steps Steve Arias the service tech, poor guy was greeted with an angry homeowner (me) who felt she had just been duped! Steve patiently took the time to explain to me that going from an R-22 unit to the new unit is going to change the air climate a bit as the R-22 unit cools differently, he let us know to eliminate the humidity in our home we would should have 2 more intakes installed, since we only had 1 located in the hallway which is about 4 inches smaller than today's standards, he also suggested a duct cleaning (he was right, they were nasty!) and suggested an Air Scuber so our unit, ducts, vents and entire home air quality will stay A LOT cleaner in the future...all this information just about made my head explode! but Steve's recommendations were as Shane had mentioned during his visit that in the future you may want to consider more intakes...Steve, really felt my frustration about having to invest more money to get my home up to par with the new system and he really worked to get us a HUGE discount on the additional equipment and services because at the end of the day, as a NexGen employee, he wanted us to be satisfied customers....Today, Mario & Eddie came out to install the additional intakes which unfortunately because of the pitch of our roof and attic space they they were unable to do instead they installed a larger intake in our hallway and gave us two new vents in our bathrooms, which we didn't have prior, they also changed out 9 of our other vents with new ones, cleaned our ducts, installed the air scrubber and even made some improvements to our existing ducts for better air flow, they truly went above and beyond....My home feels fabulous and no more humid sweat box! Through this entire experience and even though I was tremendously frustrated the entire NexGen staff was professional, patient and stood by their mission to provide Customer Satisfaction...I am happy to continue to sing their praises and recommend them to friends and family for their A/C, heat and plumbing needs.

Fugen A.

Feb 22, 2022

WOW! What a great service!! AC units, heating furnace, duck renewal! all done in 2 days professionally There was a problem installing the furnace, replaced same day , I thank to Project Manager JEFF FINE putting p with old grouchy lady, giving me the great price. Customer service also great with follow ups getting me back immediately. DEVIN the lead worker and his crew cannot do a better job, pleasant, professional, neat! so happy tO the whole service!! HIGHLY RECOMMENDED!!

Nik N.

5/13/2023

Felipe was outstanding. I was running late, I was extremely late. He was very patient and knowledgeable.

He was very detail oriented, and thoroughly explain all issues and work-needed.

Would definitely use service again going forward !!!!

Julie S.

Jun 16, 2020

We used Jorge for two different jobs. One at an income property for ductless/mini split AC, and another for installing central AC in my primary residence. We got several quotes, and Jorge was the most pleasant, professional and responsive. His price was not the lowest, but it was also not the highest. He also did great, clean work. Would highly recommend. Both my tenant and I are very pleased with the results. Thank you, Jorge!

Sandra F.

Aug 4, 2023

Rolando was very professional, kind, and helpful; he was very professional!! We will definitely use NexGen for all of our air conditioning needs!!

Nadya P.

1/18/2022

Timely, knowledgeable and diligent.
After a day of trying to fix this ourselves, we finally called NexGen and good thing we did. Connor was amazing, he literally did everything in his power to make this as painless and efficient as possible. He unclogged our rusty pipes, made sure to explain the issue and then cleaned up so it looked like no one was ever here. My bathroom thanks you dearly!

Laura C.

Mar 9, 2023

Great service very kind and very reliable. Called in the morning was at my house in the afternoon with my problem fixed and solved. 2 thumbs up

Aimie L.

Jun 3, 2023

Just had our first annual HVAC maintenance visit. Justin was professional, friendly, and informative. Thumbs Up.

Fitz W.

Jan 16, 2023

Our wall heater was not working. Justin came by made an inspection and got it going in 3 minutes. He didnt charge us a thing for it either! Awesome guy and company!!

Rickley D.

Nov 6, 2020

Mr Ruben Ramos showed up early, he called ahead first. Ruben was absolutely fantastic. He was friendly, polite, professional and performed his job efficiently with integrity. Ruben explained what was going on with my system every step of the way and he fixed it as well.

Roman S.

07/09/2021 12:00:00 SA

When my A/C stopped working I called the company who had been servicing my system for over 10 years and was told that they would not be able to send a technician to my mom for four days. I asked why the wait was so long to get service and was told that they were very busy and there were no earlier appointment windows available. Frustrated, and not wanting to be without functioning air conditioning as the weather was getting hotter, I started looking for another HVAC company who service my system promptly.
I was fortunate to find NexGen and when I called them was told that they would send out a tech the very next morning.
The technician Brandon arrived on time the next day and got to work. He diagnosed the problem as a faulty drain that was causing the safety switch to trip and shut down the compressor. Brandon was very thorough and got the system back up and running but unfortunately, the problem returned. Luckily Brandon provided me with this cell just in case another problem arose. I called him and he was able to talk me through a temporary work around to get the system running again until he could return. When Brandon came back he proceeded to repipe the condensation drain and the problem was fixed. My A/C has been working perfectly ever since and I am very happy with NexGen HVAC and their technician Brandon. Highly recommended!

Steven T.

9/18/2019

James and the Nexgen air guys saved me a small fortune!

One of my AC units was not working. The first company I called looked at the unit (which is in a somewhat difficult spot to service) and immediately told me I needed to replace both units for around $8,000. Ouch! I called Nexgen for a second opinion. The service tech James arrived on time and gladly pulled up all the deck boards he needed to in order to service the unit. He quickly discovered the capacitor had blown. $300 repair and done in under an hour.

Can't speak highly enough of these guys!

Stella L.

2/21/2019

Wondering how my review dissapeared... I was given a quote by a guy who claimed that he was part owner. He provided me with a quote without even looking at my system, didn't have a ladder and ended up using mine. Criticized and made fun of Asians, saying that he sold a job in Fullerton and made fun of the way they spoke English. Very persistent and annoying.
I spoke to the owner and he was apologetic to me and wanted me to remove my review but I strongly believe that the public should know what kind of company they are dealing with. Being racist or critical of others isn't the way you do business!

Bruce D.

Oct 14, 2021

Michael G was great. Knowledgeable, friendly, clean and took the time to explain everything. I would give him more than a 5 star. Thank you Michael!

Lucy L.

1/16/2019

Great customer service, Louis is a big helper, got all the paper work done and be able to get me a group of people work on my property. So thankful in the raining day they came out to help.

Shari M.

3/31/2023

I had an excellent Expierence with the whole crew of Nexgen. They were always on time for appointments and very professional. I loved the fact that they worked together to get the job done. I had more than 1 team out to complete the job this included Manny,Waldo, Ben and their Supervisor Reuben.

ALAN C.

May 18, 2019

Had my HVAC for my townhouse replaced. Excellent install. Showed up on time. Job was completed in one day. Excellent price compared to other bids.

M S.

Dec 6, 2021

I'm so disappointed with this company! I called to ask for someone to come out to find a leak. They told me it was $195 for the leak detection. I told them my plumber was going to fix the problem just needed to have someone pin point where the leak is coming from. They told me there was an $88 dispatch fee. I wasn't really too happy about that extra charge but I would've paid it. So I had in my mind that I would be paying about $285. The technician Danny (I think that was his name) shows up without a mask. He's goes back to his truck to get his tablet. I have my mask on..when he comes back in, I ask him if he can wear a mask. He said he was fully vaccinated. It doesn't matter if you're going into someone's house, be courteous to your potential clients! So I gave him an extra disposable mask to wear. He then tells me if he is only there to find the leak it would be $504!? I said I told the person on the phone what I needed and they didn't mention anything about that. He said he can call his manager and listen to the phone conversation and asked if I wanted him to do it for the $504. I said no. He left to his truck and I guess talked to his manager...and here's the saddest part, he said I'm sorry it looks like there was a miscommunication, I said was it on my end or yours.. and he said it was on there end. So I would've thought maybe they will honor the cost or lower the price. But NO, he said I could still do it for $504...I told him no thank you. If it was my misunderstanding then I get it but it was there fault and they can't offer me anything. That's not good business.

Judy C.

09/06/2022 12:00:00 SA

6 month $20,000 brand new unit and already failed. System won't turn on. Called the company and unfortunately I'm having to wait 24hours just for a call back. Poor customer service. Poor equipment. Extremely disappointed.

Jess G.

5/20/2023

Summer came quick! Needed some work done on my AC and they sent Justin out. He was dressed professionally and he arrived on time. He cleaned out the system and it's running like new. Very friendly and knowledgeable. I would highly recommend this company to anyone needing help with their HVAC system.

Samantha S.

Jun 27, 2022

Daniel was friendly, thorough, and fixed our air conditioning really fast! I would definitely recommend!

Alicia M.

Jan 16, 2021

Carlos, our technician, called before he was to come to our house as promised (btw - no 4 hour window!! They said between 8-9 and he called at 8 with a ten minute arrival time!!). When he arrived he was polite and went straight to work after discussing the process. His honesty was much appreciated. He noted we did not have the air filter installed . He called the manager who updated our filter at no cost. Again, it is his type of service you want and will subscribe to for future use. Thank you Carlos and the staff at Nexgen for your excellent work ethic and professionalism!!

Madawy M.

5/20/2023

Our Unit took a dump and with the crazy weather we've been getting I didn't want chance having to deal with Heat again this year Called for help and Justin arrived. Such a knowledgeable guy! He knows his job extremely well!! Appreciate is professionalism and timely manner to get our AC back and running. Highly recommend !!!

Dan S.

2/25/2022

Needed a quote for a new AC unit for our house. Went on to Yelp to get several bids. Most companies were a similar price around 6.5k. But these guys quoted me 10.5k. Are you serious? 4k more than everyone else? When I asked them why they were so much higher than every other company they had no good answer. Do they think I'm stupid? I obviously went on Yelp to get several bids. And they decide to quote a price so much higher than everyone else it's ridiculous. These con artists probably get away with it with people who don't know any better. Well I'm posting this review to let everyone know. And BTW, another company already came by and did the job for half the price and did a fantastic job.

Denis B.

Sep 11, 2021

We had a pretty significant water leak on our property. Called Nexgen to come and detect where it is. Their employee Tyler comes, and finds that the leak is supposedly between the house and the water meter. We have our driveway and a lot of concrete, and the leak could be in any given point. So he says rather than opening up the whole thing, it's cheaper to put a new line, and it will only cost us $18,5K! Monthly installments available. Meanwhile, Tyler is asking both myself and my wife where we are from, how we met, how much we paid for the house and tells us how LA is expensive in general. $18K sounds like a lot - I say. And he says: well, how much did you pay for your house?. His number was calculated in 2 min, not a lot of math involved. When we were not in agreeable mood, he goes down to $14K, after talking to his manager. This was yesterday.

Today the plumber who did all the pipes when the house was built comes. Shuts off the valve for the pool+sprinkler system, and the leak stops. So the diagnosis was wrong, the leak is not in the part where Nexgen guy Tyler literally swore his life on. It's either the pool fill-up valve float or the sprinkler system, both much cheaper and easier fix. I don't know if the entire company is ran that way, but sure enough Tyler was grossly incompetent and misleading, not to mention unprofessional with his personal questions. Stay away from this company

Lucy M.

7/27/2022

My husband and I have been very reluctant to replace our HVAC as the cost was always a factor. However the heat has become unbearable and dealing with our very temperamental HVAC system was no longer an option. We called several other HVAC companies but no one really sold us until Michael at NexGen came out. He was we very informative, patient, and professional. We decided to take the plunge and sign on the dotted line. So thankful that we did because we now have cold air again! Luis was one our installers and he was just as professional. He and his partner got the job done! Thank you NexGen for your service!

Judy C.

11/02/2019 12:00:00 SA

Roger Cuadra serviced our A/C Heating today and I really appreciated his thorough explanation of our unit and services we can do to make our unit more efficient. I would definitely be using Nexgen again because of his service.

A C.

Nov 1, 2021

Thank you Edgar for being thorough and fixing our issue!! Highly recommend nexgen for all your heater and air conditioning needs.

Digital D.

3/30/2022

I received a response from the NextGen management providing an explanation for the appearance of a shady operation.

What I would offer for consideration is why not provide that same option for inquiring potential customers?

If you can reach out to save your digital reputation, why not do the same thing (reach out) for a customer?

Simply provide your inbound telemarketing staff with an optional response in their script.
Those are good questions! Let me take your contact info and have someone reach out to you for an answer!

That personalized effort will gain more credibility than the attempt to get a new customer to pay for a price quote.

The fact that management reached out in response to my poor experience with the phone staff illustrates my point and, I feel, yielded an informative interaction.

Just my two cents worth.

C N.

9/14/2021

I have to let everyone know to please request Patrick for all AC needs. He is so on top of things and will go above and beyond to make sure you are happy. He literally laid out a plan to ensure our AC needs are met for the next 20+ years. When it comes to having to fix anything in our home, my husband and I dread it. But it is people like Patrick and NexGen that puts our fears away. Thanks again!

Suzanne D.

Jul 9, 2022

We have used NexGen for air conditioning maintenance and repairs for the last few years. All the technicians have been great. They were prompt, cordial and took care of the problem quickly. We also had our tankless water heater inspected and flushed twice and were happy with those services.

The last HVAC tech, Manny was exceptionally thorough, knowledgeable, and caring. He showed that he really wanted to make us feel that he would be there to take care of all of our air conditioning needs. He explained things extremely well to us. I would definitely recommend NexGen for maintenance and repairs. For that we would give them 5 stars.

However, we chose not to have NexGen do the HVAC replacement when it became clear that we would need to replace coils and condenser as the repairs were only temporary fixes. While discussing the options with the salesman, he was really pushing one option in particular, the most expensive one. We did not feel that he was really taking our needs into consideration and was trying to sell us more than we really needed. After obtaining other comparison quotes, we found the other companies to be at least a few thousand dollars cheaper for the same thing. One in particular had exceptional ratings and a great price so we went with them. We are happy with our choice and the HVAC is humming along beautifully!

Mrs. BoraBora D.

5/24/2018

This company is right-on-with-the-light-on!

When a project manager (J.G.) came on-site to give an estimate, the interaction was very poor, and it generated an unfavorable complaint.

Immediately, Ismael V., got involved and communicated with me that he will rectify the issue and make things right.

True to his word, Ismael sent Project Manager Michael A. to give a proper estimate. Michael was friendly, knowledgeable and very professional in looking over the old AC unit and explaining the options.

For our inconvenience and troubles, Ismael V., authorized an awesome estimate and can begin the work immediately to replace the antiquated AC unit.

Thank you Ismael V., Michael A., and all those dedicated workers at Nexgen Air. Your actions show that you take customer service very seriously!!!

Fast, fair and well-respected, why go anywhere else???

Miks C.

Mar 11, 2022

Overpriced. They charged me $590 to just move my existing heat-shield that was laying in front, to underneath my unit and secured it. If it was $390 sure but $590? Thats taking advantage. At least the hvac tech was kind and a good worker.
Won't be hiring anymore because that's gouging customers. :(

Jung Ah K.

Jul 24, 2018

I have had a leak from the inside ac unit for quite a few years. The leak would come and go, maybe three times a year until a couple of months ago, it started happening every day. We had called ac repair companies twice in the past, but they couldn't even figure out what was wrong. One said it was a plumbing issue. Then we had plumbers out twice. Leak was not fixed.
I reached out to 3 ac repair companies on yelp this time. NexGen responded within a couple of hours and followed up questions were answered as expeditiously. Anthony came out yesterday. NexGen called me 15 mins before the scheduled appointment to let me know Anthony was running 15 mins late (which was a first ever - all other repair companies, including remediation companies, plumbers, general contractors, etc. I had dealt with NEVER called in advance to let me know they were running late, and they always were late).
Then Anthony arrived. He brought the shoe covers (again, first ever) and thoroughly checked the inside unit. Then he crawled onto the roof to check the outside (spent substantial amount of time out in the hear) unit and confirmed either of the units had a leak. He even checked our ac air filters, which I didn't even know we had to replace every 3 months as I was never told so, and it was incredibly filthy. Anthony thoroughly explained what my options are before leaving. Cost was only $68. Now we know what to do and am so happy with NexGen, both their office staff and the onsite engineer. I highly recommend NexGen to anyone with ac issues.

Natalia S.

Aug 5, 2023

David was a huge help when he came to inspect our AC unit and even found a duct that was broken and leaking carbon monoxide! Glad we hired NexGen!

Tammy B.

May 20, 2023

David came to do an air conditioning service. He was so thorough going through our system . He answered all of our questions and did the necessary work.. This was our second time using NexGen and would most definitely use them again.

Naomi N.

Apr 13, 2021

Chris Furness is an exemplary customer quality control supervisor with NexGen. As a Human Resources professional I am impressed, with his respect, responsiveness and follow up. Thank you, Chris.

Sam H.

9/25/2022

Great people, great management and communication, but they are expensive and both for plumbing and HVAC services, their quotes were significantly more expensive than others.
I would recommend them if one is looking for professional and dependable services.

M D.

Oct 14, 2019

we live in glendale, ca. we got a new unit installed on sat. raul & his crew were awesome! they were very professional, very nice! took all trash, with them!! the unit is state of the art!!! touch tone pads on wall! i highly recommend this co.

John S.

Sep 23, 2022

Contacted them for an urgent repair. They at least seemed to communicate well...one star for that. I received a text saying the plumber would be there between 8-9am the next day. At about 8:45 a plumber called and said he had been double booked by nexgen and wouldn't be able to come to my house until 11 or 12. When I got in contact with the office, they offered no conciliation or customer service, just offered to reschedule at another date.
Now I'm left scrambling to find another company to come fix my plumbing.
Make sure you set aside a full day when you book with nexgen. The lack of concern for a customers time is a common problem these days, and this company is no different.

K J.

04/02/2019 12:00:00 SA

The level of customer service with this company is amazing. The general manager, Dennis was patient and explained every question we had. Louis, who came out to service my HVAC before I got a new one, was knowledgeable and kind as well. Asking him the questions I had and his enthusiasm is what really encouraged me to make the decision to get the HVAC. The installation guys were so kind and efficient as well. Once we got the system, the heat needed to be redirected and the techs that came to do that were all knowledgeable. I also must add that all the men were great looking!

Kim M.

07/03/2019 12:00:00 SA

Very responsive to Yelp Messaging, and accommodating in scheduling.
Price for tune-up/service of A/C units was fair and moderate to low compared to competitors.

One minor complaint is being made to feel pressured into upsells once on-site, but sadly that is pretty much the same with all service companies.

Kelly M.

Nov 16, 2018

Wow! I called for a quote on Monday, Dennis came out on Wednesday, gave us a quote, accepted us for financing and came out the VERY NEXT DAY, Thursday and completely installed new system! On top of that I had 3 other quotes from HVAC companies (the usual, they come out, you tell them what you want and they proceed to tell you what you NEED and the cost gets higher and higher!) NexGen was less expensive, they quoted what I WANTED and even reduced the cost because certain items did NOT need to be replaced. An honest to goodness deal. IDK about you, but that never happens.

Every single person I came in contact with at Nexgen from their front office gals, Dennis, and the guys Arturo & Marvin who completed the installation were top notch! They are friendly, knowledgeable and it was so easy. If you are thinking of replacing your HVAC do not wait until the summer. The cost is much lower in these off season months.

So happy I found them! Thanks again Dennis, Arturo, Marvin and the girls at the office!!!

Bradley D.

8/31/2022

Our problem- finding a plumber who can diagnose and repair someone else's mistakes after the SoCal Gas Company shut us down. Then, find a reputable company that can come out quickly since it was 4 days since I've had a nice shower and by now I stinketh like Lazarus in the tomb.

From the moment I placed the call, NexGen was all over the problem. An appointment was set and they sent out a young man named Will. When Will showed up, he had his game on and went right to work. Extremely polite, professional, and a wonderful sense of humor. We enjoyed sharing a few laughs. As he was working, he explained to us how water heaters work from A to Z. Not only that, he repaired the problem in a way that the water heater has never worked before and did a final safety check.

I've been in the electrical trade for over 30 years. I've seen the difference between guys who take pride in their work, and honor their trade versus those who don't. Will is a true craftsman.

Will, I don't know if you're going to read this or not, but my family cannot thank you enough! I wish Yelp had the option of handing out gold stars for amazing service because you definitely earned them, but until then, these 5 red stars are for you, and may the LORD bless your upcoming life event!

Do you see a man skillful in his work? He will stand before kings; he will not stand before obscure men. Proverbs 22:16

Emily C.

Jul 15, 2023

Rubio did a great job with the AC tune up. He showed pictures of the unit and gave some recommendations for repairs. Highly recommend!

Whelma C.

4/15/2023

Yasmine and Orlando are very honest and very kind human being very detailed about what needs to be done and very helpful. I like that they are straightforward about everything. I'm definitely gonna asks for Orlando and Yasmine. I liked the idea that they brought they shoe covers inside your house. Yasmine and Orlando are the BEST!!!!

Daniel H.

9/21/2022

Amazing. My wife and I have been in our house for 12 years, and every summer we are roasting inside. Running our AC unit nonstop, nearly 24/7, once the summer would get over 105 we couldn't get our house below 79 degrees. Weather stripping, trying to fix insulation, caulking around windows, nothing. I called Nexgen and their guy came out to check through our attic. He told us the previous homeowner had jacked up our duct work in the attic. The initial home builders had used non insulated bare metal ductwork, used for heating, as our duct. No insulation around the duct, there were even a few 2-3' gaps between ducts, that had NO duct, and were actually bridged by tons of duct tape that had been stretched from one duct to the next, creating a 'duct' made completely out of TAPE. He gave me multiple quotes.

The ultra hot summer weather was coming, so my wife and I told him we'd like to go forward. He got on his phone, started talking to his office and told us HE COULD HAVE HIS GUYS AT OUR HOUSE IN 45 MINUTES to start on the system!!

That's insane! (in a good way!!)
We told them to start the following day. We booked a hotel room for 2 days, packed up the kids, and in just 2 days, NexGen had sent an army of technicians to our house, tore out ALL of our old ductwork, as well as our HVAC unit and the condenser unit from our garage and outside.

They RELOCATED our brand new HVAC unit up into our attic, right in the center of the house, so now the amount of air we our getting out of our ducts is AWESOME! And I am in complete shock that you cant even hear the AC unit in the attic, though its' practically right over our heads in the attic.

Because nexgen also does plumbing, we had them remove our 20 year old water heater, and installed a brand new 50 gallon tankless water heater in our garage.

They demo'd out everything, put in the new HVAC ductwork, which looks fantastic, installed the new amazing HVAC unit in our attic (which REALLY IS QUIET!!!) and the new water heater, and cleaned everything up. All in 2 days.

I couldn't believe that the moment my wife and I gave them the go ahead, they literally were ready to have guys at the house within 45 minutes. They can start immediately on any job, because they don't need to order anything. They have all of the units in their local warehouse.

These guys are awesome!!!!
Our house is cool for the first time since we bought this place.
It's the first summer where we haven't had to worry about what to do with the heat and our kids.

Eric C.

Aug 10, 2022

Made an appointment a week in advance to service 2 units at my home. Day of appointment - no show. I called in and they told me they can't come, they are booked. Mind you my appointment was for 9am. I should have been one of the first appointments of the day.

Nothing more annoying than service companies that over book themselves and then just no-show on people. And they know they can get away with it because business is good in the valley where it's 100 degrees.

Do yourself a favor and call someone else.

Scott D.

Jul 27, 2023

Rolando showed up 2 days early (during a heat wave!) and handled our problems professionally and with a smile. Replaced the transformer, got me upgraded to a smart thermostat, and had everything blowing cold again in no time. Highly recommended!

Rick P.

5/31/2023

Owning a home is never cheap. You gotta take on many problems ourselves just to save a dollar. But hvac is where I draw the line. So when i had them out for the $88 special, we were dreading of being told we have to replace our 12 year old system. However the guys at Nexgen reassured us with proper TLC and enhancement we'll be good to go. Thanks for your hard work Adrian and Eddy.

Peter M.

Apr 16, 2019

I called a few businesses for estimates to service our 4 large commercial units. Very courteous staff at N gave me a very reasonable quote so I made an appointment. Mark was punctual and explained beforehand what he was going to be doing. We had a few issues that need to be taken care of plus the service. It was done in a timely manner and the bill didn't brake the bank. As a matter of fact it was extremely reasonable. Will certainly be using their services from now on!

Tom T.

Nov 23, 2022

So eager to grab all the business from yelp without reading the post to see what I am asking for. So many back and forth messages only for me to call and be told they can't remove a packaged unit from the roof if they didn't install it. Sorry for wanting to put in energy efficient mini split heat pumps that are much more responsive to the needs of the household and the environment and can be located appropriately for ease of access and service away from the direct sunlight heating the machine up and reducing its efficiency.

Keith J.

May 10, 2023

I called Nexgen because my AC wasn't cooling. They had a $88 special for a AC check up. They were very professional, however very overpriced. Most large companies charge double the normal rate. I needed 3 pounds of refrigerant. They charged $200 a pound which is double the going rate. Total it cost over $900 for refrigerant and a sealant. It took less than 40 minutes. Shop around and avoid the large companies. They will rip you off. Nexgen also quoted me a price of $6000 to replace my evaporator coil. I called two other companies and received a quote of $2500. Again Nexgen charges more than double the price as other AC companies.

Rich E.

5/15/2021

I was having trouble with an old a/c roof unit on my house and Technician Levin came out to check on it. He was great, kept his distance and made the whole covid 19 experience a simple breeze. He helped me understand the parts that weren't working and why they needed to be replaced.

It turns out my system was in bad shape and even if I repaired it, soon something else would fail. Once we realized my situation, Dennis came by to confirm and help me configure the best options for my budget.

I am happy to say I am replacing my 25+year old unit with something much more efficient and up to date all thanks to Levin's expertise and Dennis' guidance. The very next day Gonzalo came by with his crew and knocked out a complete duct and unit replacement in one day. Great job!

Would I recommend? YES! Definitely!

Overall from beginning to end my experience was 5 star just like the rest of their reviews. Thanks guys!

A Z.

5/16/2023

We were having recurring problems with our AC unit that previous technicians through our home warranty could not fix. Justin from NexGen came out the same day we called and tracked down and fixed the problem as well as cleaning and tuning up our system. It's blowing cold for the first time in months.
He was very courteous and thorough even though the service call wound up taking him into the evening. Thanks Justin!

Judy C.

7/15/2019

Love this Company. Dennis came out and made us feel at ease. Our air conditioner was over 30 years old. They came out with a couple of days. They were done and gone in like 4 hrs. We are so happy with them and our new air con. Works perfectly. Thank you NexGen. Will def refer you.

Dan F.

May 4, 2022

My wife set an appt to have our AC system checked and cleaned, and the next day Patrick came by the house an hour earlier than scheduled and went above and beyond expected. He explained everything he did, answered all my questions and even suggested several tips to help maintain our system that our original installers never bothered to tell us.

Extremely professional, and friendly and highly recommend!

Adina S.

11/08/2021 12:00:00 SA

Patrick was so helpful. He was well informed and I did not feel pressured (like I have with most repair people). I will not call any other HVAC company. They will now be my one stop shop.

Jane P.

06/12/2023 12:00:00 SA

this company should be ashamed for ripping off a 79 year widow on the heating replacement......they send the manager to pressure you......come to find out later I could have my heater replaced for half the price.....will tell anybody that will lister about the poor business of this company

Irene I.

6/22/2020

Be careful with these guys! They will sell you a maintenance contract (i.e. their 5-year club) for a lot of money, promising you both Winter & Summer tune ups on both your heating and AC units, yet they make NO attempts to call you to schedule any of these services. YOU need to make the call, and if you snooze, you lose! They will use the BS excuse that they have been sooo busy so they didn't get around to calling. I give these guys 1 star because the initial technician was very nice, but they proceeded to let him go not long after.

Joshua C.

Aug 7, 2023

Justin was so efficient and professional and awesome ! couldn't recommend more.

Sandy P.

Aug 1, 2023

I had a great meeting with technician Justin today. He came out to check out our AC unit which has not been working properly for the past week. He was very thorough and patient. He found the issues and gave us so many solutions and explained everything so well. This will be our second project with NexGen, we are so impressed with their work and professionalism.

Jesse W.

Sep 24, 2022

Our AC broke and I called NexGen at 8 AM and Justin was there to look at it by 8:30. Everyone was super helpful and eager to help us fix the problem.

Paul G.

6/26/2022

Very satisfied with the service. Omar was terrific. Very friendly and thorough in his explanation of what was happening and what needed to be done. I would recommend this company and will use them in the future.

Fernando F.

Aug 16, 2023

Exceptional Air Conditioning Repair Service by Justin
demeanourdemeanor anyone in need of air conditioning repair. His dedication to his craft, coupled with his professional approach and remarkable knowledge, sets him apart in the field. I can confidently say that engaging Justin's services will undoubtedly result in a seamless and efficient resolution to any air conditioning issues.

In conclusion, I extend my sincerest gratitude to Justin for his exceptional service. His commitment to excellence has left an indelible impression, and I am confident that his contributions will continue to enhance the comfort and well-being of many others.

Mark D.

8/25/2022

What a breath of fresh air from an HVAC company! Felipe came to our home and walked me through everything, listened carefully to all my concerns and never tried to sell me on anything. He brought Dennis in for a second pair of eyes on all the issues and concerns I brought up. Most of these issues were missed or dismissed by two previous HVAC specialists I brought in. They gave me a reasonable quote and I went ahead and scheduled the work. Luis and Alex came on time, were professional, respectful and communicative. They made sure I understood everything and the system is now perfectly dialed in. Nexgen are my go - to guys for sure.

Jean E.

10/26/2022

When our gas was suddenly shut off because of a leak, it turned out to be a balancing act between repairs and the gas company. NexGen went above and beyond to help get things back in working order. They covered our floors, cleaned up everything and worked around our issues. Happy to have our gas back and working; and be safe!

Roman S.

Jul 9, 2021

When my A/C stopped working I called the company who had been servicing my system for over 10 years and was told that they would not be able to send a technician to my mom for four days. I asked why the wait was so long to get service and was told that they were very busy and there were no earlier appointment windows available. Frustrated, and not wanting to be without functioning air conditioning as the weather was getting hotter, I started looking for another HVAC company who service my system promptly.
I was fortunate to find NexGen and when I called them was told that they would send out a tech the very next morning.
The technician Brandon arrived on time the next day and got to work. He diagnosed the problem as a faulty drain that was causing the safety switch to trip and shut down the compressor. Brandon was very thorough and got the system back up and running but unfortunately, the problem returned. Luckily Brandon provided me with this cell just in case another problem arose. I called him and he was able to talk me through a temporary work around to get the system running again until he could return. When Brandon came back he proceeded to repipe the condensation drain and the problem was fixed. My A/C has been working perfectly ever since and I am very happy with NexGen HVAC and their technician Brandon. Highly recommended!

Shane H.

09/06/2020 12:00:00 SA

Thanks again NexGen. Drop 16k on a new AC system 3 months ago and it takes a dive on the 2 hottest days in LA. Mind you, 3 months apart so this is a repeat issue. Can't get anyone here tonight, hopefully they're at home nice and cool. The wife, 3 dogs, and myself are miserable. 97 degrees in my house. Thanks again.

Faisel M.

06/02/2023 12:00:00 SA

Highly recommend these guys at NexGen. Jose from the Northridge location came over and serviced/inspected my HVAC. Super nice guy, very thorough, patient and took the time to explain everything to me. He definitely went above and beyond. Highly recommend, very fair pricing, 5 stars all the way!!

Jessica S.

5/18/2018

My HVAC system (condenser, furnace, thermostat, etc.) was installed in the late 70s/ early 80s. It was in the need of a major upgrade! I took several quotes from different companies but Nexgen immediately stood out. Dennis the sales representative was on time, worked with my schedule, courteous, straight to the point, and gave me a reasonable quote. They weren't the cheapest and they weren't the most expensive. It was a very reasonable quote. However, the customer service was mind blowing. When I told him I was ready to go with Nexgen, he sent Arturo, Marvin, and Carlos to my home to install everything the next day at 7 am. I went to work and when I got home, I had the most beautiful HVAC system in town! They had replaced some ducting and return for free! They even left me an extra air filter! They were clean, courteous, and proud of what they do. I can't wait to get my energy efficient bills this summer. I whole-heartedly recommend them.
P.S. 0% financing for 24 months... it's a no-brainer

Jay W.

4/28/2023

We were having multiple issues with our drains, Jesse V. came to the rescue and so graciously assisted us! We are so satisfied with his professionalism and courtesy! Thank you Jesse!!!

Jan J.

1/15/2018

On time, excellent work, fast, thorough, professional,courteous,very good at what they do. Dennis was great and very very fair and honest. I highly recommend this company and the crew. I feel very lucky to have found them after getting lots of estimates and phony stories of what I supposedly needed, prices from 36,000 to 3,800. Nexgen did a new furnace and air conditioner for $10,000 flat for 1900 sq ft home. I am very happy. Thanks Nexgen

Dan M.

Oct 13, 2022

We were looking to add a split HVAC unit to our converted garage. We called NexGen. They were responsive and informative. We schedule an appointment... they rescheduled it last minute... but they followed through with a Saturday appointment. Dennis came out. He checked everything out, gave us exact pricing and booked the job for the following business day. The guys came out and took their time to ensure the system was installed well, with the lines all hidden and the condenser far enough from from sight. They were very respectful and left all work areas clean and orderly. They had great oversight.
The unit works great so far.
I would highly recommend NexGen for all your HVAC needs.

Jennifer J.

8/28/2021

We were initially pretty impressed with NexGen. When our central air went out and our home warranty couldn't get someone out, NexGen sent someone within a few hours.

The repairmen told us they'd go on the roof to check out the problem and then let us know what was going on. Instead, they came down half an hour later and told us they'd fixed it, charging $300 for two small parts. We were a little peeved that they didn't ask us before doing the work, but since our air was back on, we got over it. They also told us our unit was VERY old and needed to be replaced (true), and that they'd send over a quote.

A few hours later, the air started running hot. In the morning, they sent over a quote for $13k (outrageous for a white labeled Amana 2 ton unit) and sales wouldn't give us a price breakdown justifying the cost and basically admitted he was price gauging us because of the AC shortage. I sent NexGen's proposal with the price and company name removed to another HVAC company, who said we could do this for $10k, which is probably HIGHER than the quote you have since they're giving you a lower quality machine and a worse warranty

NexGen did offer to have someone come back out to look at our existing unit free of charge, but we didn't really trust them at this point. We ended up finding someone to do the replacement for significantly cheaper than either of those bids, with a better unit and better customer service.

Do not waste your money or time with these guys unless you're absolutely desperate and are willing to needlessly pay a premium for lower quality products.

Fishell P.

12/19/2021

Well they kept saying leave an honest review so here goes...

The service call 4 stars:
My original appointment was Thursday from 4-6. At 5:45 I called because I did not hear anything and after speaking with the service department I got rescheduled to Friday with no timeframe. I called again Friday morning around 10 AM because I still I didn't hear about a timeframe that the technician was coming. The representative gave me the timeframe and waived my service fee because of the communication issues I was having with the company. I thanked her for that and my technician Derek showed up on time and he was really nice and helpful and told me what was wrong with my air conditioning package unit and even fixed the wire to my nest so that I can now have heat flowing into the house. The main issue is that my unit is 37 years old and needs replacement. What a surprise.

The Estimate process 2.5 stars:
So the project manager Denis came to my house same day to give me pricing of a new unit because the repairs to a 37 year old air-conditioning unit would not be worth it and it would constantly need to be repaired. So when I sat down with Dennis he gave me the pricing of a new unit Nexgen/Amana and installment and that was the price of a brand new Nisan Versa (look it up and you'll get my drift... $15,000). I told him I was not prepared to pay that much and wanted to see about repairing the unit and he said... OK well give me a number that you think you're comfortable with to purchase a new unit. I'm a new homeowner, so I don't know how much it cost to replace air-conditioning units but if you're going to give me a price of 15,000 I am going to say I would feel comfortable around 10,000. So then he called his boss put him on speaker phone and then it was a whole show about how they're not supposed to do this but because I am a nurse during the pandemic we will give you this deal of $10,000 and that this is the best deal in town and they will do it right the first time and they are highly rated on Yelp and A on BBB and everyone else is a mom and pop shop.

I almost signed on the dotted line until something internally told me to do a quick Google search while he was writing up the contract. A quick Google search showed me that the unit itself is anywhere between $2,500 and $3,000. So in my head I'm like why am I being charged $7,000 to install it. I pumped the brakes and said that I needed to get at least a couple more estimates before proceeding with contract and then thanked him for his time. He then assured me that we would be in contact on Monday because I would not be able to find a better deal than theirs and if so they would match it. I immediately got back on Yelp and sent out a messages to a couple of companies that all had five stars and over 200 reviews. Also companies that had A ratings on BBB (because that's what I was continually being told that Nexgen had during my appointment ). I also reached out to my friend who is a contractor and when I told him the whole process he laughed because he said that's how a business is ran. The expectation is not for the customer to actually do their own research but to go face value with what is said and sign on the dotted line.

All the estimates of different companies (I received 3 others) after coming out and looking at my unit were under $10,000 without needed to do any negotiations . They all offered crane usage, verified work permits and licensing, and the same warranty guarantees that my original estimate with Nexgen offered. At that point I felt comfortable with my decision to go with another company because of how my experience was with that estimate process and it felt very honest and transparent.

So in summary the service call was good but if you're going to buy a whole new system with them my advice is to get at least 3 to 4 estimates before making your final decision otherwise be prepared to shell out a pretty penny or be savvy and negotiate better rates off bat.

Dee E.

Oct 10, 2018

I wanted to like them and I wanted to give them business but they never responded to schedule a time to do the job. The hunt continues for a company that can do the basics of returning a call or email.

Derek H.

5/19/2023

We just had our annual HVAC maintenance inspection and our experience was great! Our technician Felipé was very professional, friendly, and transparent. I appreciate that he took the time to create several options for system upgrades but wasn't overly pushy or salesy. I felt I could trust him. I will ask for him again the next time I need any repairs. I also really liked that this shop uses modern looking software. I liked that I could text message with the customer service agent when I had any questions and that the whole experience was paperless.

Jennifer J.

7/23/2023

Of course, during the heat wave our 23 year old HVAC system decided to call it quits. I called 2 other companies on a Friday before calling NexGen. The first one said they would be out in a week. The second said Monday. NexGen said they would come on Saturday at 6pm. I called at 4pm Saturday to confirm bc their website said they close at 5 pm. I was reassured that someone would be out and at 4:30 Felipe arrived at our house, an hour and a half early! After doing a detailed inspection Felipe told us our unit was DOA. He contacted Yasmin, the project manager, and Saturday at 6pm she was at our house giving us options. Yasmin explained they do not work on commission and she doesn't like spending other people's money. What I truly appreciated was Yasmin telling us about her vast experience in the field. She's very passionate, knowledgeable and her professionalism and honesty are so refreshing! We felt very confident going forward having our HVAC system and all duct work replaced by NexGen.
They were able to start work 8am Monday morning, they are closed Sunday's (For God and Family, says so on these website)
Johnie and David came out and did exceptional work, they are a great team. They had a great attitude and were so caring in making sure our floors and appliances were covered. At the end of each day the house was put back together as it was when they arrived. We were so impressed with their attention to detail.
We were up and running on day 3! What I really appreciate about NexGen is everyone I spoke to was professional and kind. The company works together as a great team with exceptional customer service and that is a rarity in today's world. Thank you NexGen!

Chris D.

Nov 25, 2018

4 months later, finally completed all City inspection and NEXGEN called me to collect the remaining 10% final payment. I asked the staff to find out from the owner the status of my complaint. She called me again and deducted $400 from the final payment. I thought that's a genuine gesture to make up for what went wrong

Gloria P.

9/14/2023

Justin provided excellent service on my air conditioning unit that stopped working on one of the hottest days this summer. He arrived promptly. He thoroughly discussed the scope of the work needed. My a/c was running again a short time later. I am so happy that I contacted NexGen. Thank you, Justin for your awesome work.

Ale E.

03/11/2023 12:00:00 SA

So grateful for NexGen! After talking to about 5 different companies over the past few years that we have lived in our home, we had had problems with our AC and Furnace. No one seemed to know how to solve the issue-- until Yasmin came over with Tom and gave it to us straight; we needed a whole new HVAC and furnace. They showed us what was wrong, told us why I was having allergy issues, told us how to fix it, and provided us with the best options so that we wouldn't keep having $700-$1200 electric bills!

During the installation, the installers were super kind, respectful, and efficient! They made sure everything was done well and showed us how to use the new system.

Thank you, Yasmin, for your transparency, honesty, and kindness!

Andrew S.

Feb 24, 2019

I recently had a new AC and heating system and new ducting installed by NexGen of Northridge. My older unit was over 30 years-old and very inefficient (our electric bill was very high)- it was time to get a new system.

Dennis runs a great team over at NexGen in Northridge! Dennis was very professional and honest with me when reviewing my townhome and the equipment he suggested. What won me over when comparing several offers from other companies was his friendly and courteous persistence and honest and straightforward recommendations. Dennis didn't sell me something I didn't need but also future-proofed my townhouse within my budget with a really amazing HVAC system. Also, the reputation of the company having multiple locations in LA, BBB accreditation, no money down and flexible financing, and positive Yelp reviews were also factors in making me go with this company.

The system itself is running great! We opted for the two-stage 16-seer AC compressor and two-stage furnace, both by Lennox. And all new ducting! The install only took 7 hours which was helpful that it didn't have to take more than one day. A big shout out to Daniel and his crew for installing it so well and being so nice and efficient during the install. I've never been so excited to start using my heat and AC!

If you're planning on upgrading any of your HVAC system I would definitely recommend Dennis and his team at NexGen in Northridge- the overall value and quality of service, scope of product offerings, and installation is very difficult to find elsewhere at other companies (trust me, I researched heavily before I made my decision). You can't go wrong with this company!

Patricia B.

Jul 12, 2022

I want to thank staff and crew that install a new hvac and heater unit
We didn't know what were going to do our unit died. It was 95 degrees in our home. We knew it was very expensive. We are on a fix income we had no hope to get help the we got with Nexgen.
For the start from the call and the gentlemen that came out were outstanding they didn't try to sale us a over size unit like other company's.
The gentlemen told us about a program that we might be able to get. I was sure we would not get help, but we did
Next how long was it going to take to get it install. We were shock that they came out the next day. They crew that came out were fantastic. With in a few Hours it was installed. Owe will never go anywhere else.
I want to THANK NEXGEN FOR SAVE OUR LIFE AND OUR DOGS. THIS COMPANY ARE definitely a God sent

Yeti D.

7/18/2022

Came to us after Cool Air Pros destroyed our unit. Jose was honest, knowledgeable, neat, and thorough. Recommend.

Ali M.

Jun 21, 2018

So far, I am very impressed with their customer service. I called and asked to have someone give me a quote for the work I need done. The office called and confirmed what time the rep would arrive, checking to see if he could come a bit earlier than we'd scheduled. Steve made an excellent first impression and gave me two different options, suggesting something other than what I thought I needed as the better option. He was very knowledgable and patient with my many questions. My first impression was good, and it only got better.

I anticipate a quote later today, but he left me with a ballpark estimate and many things to consider. So far, I'm very pleased!

Paola M.

May 25, 2023

Today Justin came to look at my AC since it hasn't been working well and summer is around the corner. He did a very detailed inspection of the unit inside, outside and the ducts. He gave us a very good explanation of what is going on and we decided to go with this company. Not only did he clean up my AC, but they are also changing the 1980's ducts of my house.
We are going to have very pure cold air this summer.
Justin was very patient with me since I have two toddlers asking for mommy every 5 seconds, thank you!

Andrew S.

Dec 31, 2021

I had a blocked sewer drain today (Friday 12/31/2021) and my regular plumber was busy due to the holiday weekend so I saw a website ad for this company and decided to try them. I first called at about 4:30pm. They said they start an escalated plumbing call. No one called me back. I called back at 6:30pm. They said they'd try again to have a tech call me. No one called me back. I called a 3rd time at 8pm. The person I spoke to this time said that emergency calls actually don't start until after 8pm. Now that it's 8pm someone would call me back. 9:30pm and no one called. I called them for the 4th time to cancel the call just in case someone tried to call later tonight when I'm at a New Years Eve party.
I understand it's a holiday weekend and they're busy (like my usual plumber) but they should have told me that the first time I called. Instead I waited half the night for a phone call that never came. Now I have to hope I can get someone to come tomorrow (New Years Day).

Mike C.

08/02/2018 12:00:00 SA

We had a signed contract for HVAC change out for $8500. Ishmael, the owner, then calls me later in the day to tell me that he is not going to do the work for that price. He wants $1500 more. Meanwhile it is 110 outside and my pregnant wife, my 1.5 yr old son, and I are stuck in the heat. He did not care about us. He just wanted more money. I have filed a Bill of Dispute with Trane directly.

Maribel D.

Jul 8, 2021

Oscar was very informative of the Inspection he came to performed on our AC to make sure it's running good for this hot weather. He lets us know our AC is running good and gave us future recommendations we can do to keep our AC running great for a long time. This company offers great service and sends professional people, highly recommend and will be using their services again. Thank you. Maribel D.

Andrew S.

12/31/2021

I had a blocked sewer drain today (Friday 12/31/2021) and my regular plumber was busy due to the holiday weekend so I saw a website ad for this company and decided to try them. I first called at about 4:30pm. They said they start an escalated plumbing call. No one called me back. I called back at 6:30pm. They said they'd try again to have a tech call me. No one called me back. I called a 3rd time at 8pm. The person I spoke to this time said that emergency calls actually don't start until after 8pm. Now that it's 8pm someone would call me back. 9:30pm and no one called. I called them for the 4th time to cancel the call just in case someone tried to call later tonight when I'm at a New Years Eve party.
I understand it's a holiday weekend and they're busy (like my usual plumber) but they should have told me that the first time I called. Instead I waited half the night for a phone call that never came. Now I have to hope I can get someone to come tomorrow (New Years Day).

Cynthia P.

05/05/2022 12:00:00 SA

Patrick saved the day! What a talent, knowledge, kind, and sincere soul. Never ever will I call anyone else to my home for A/C service. He's COOLEST!

Leela W.

Sep 16, 2019

We discovered Nexgen a year ago when our 11 year old A/C unit started giving us issues, NexGen service techs are always friendly, professional and knowledgeable about the equipment they are servicing and have never tired to up sell us on any equipment we do not need and really done a great job of keeping our dinosaurs of a unit alive....unfortunately this past Friday our A/C unit had enough and it was time to retire it, Shane Littrell was called out to our house to go over repair vs new system options, with $4,400 in repairs to keep our 12 year old unit going it only made sense to invest that into a new more efficient, energy saving unit, not to mention the old unit runs on R-22 freon which is going to be banned and the cost to repair those types of units will not be worth it in the upcoming years. Shane gave us the quote which I am not going to lie is a costly investment, but no more so than other competitors and NexGen's warranty is beyond priceless! Shane was also able to negotiate to get us some extras, which we greatly appreciated...As promised the crew showed up the next day, Saturday to install the unit, the entire job took about 6 hours this included about 1700 sq ft of blown in insulation as well. Once the crew left for the day and the unit had been running for a while it was still hot (86 degrees) and about 48% humidity in our home, of course we went right to Something must be wrong with this unit!! Unfortunately it was after tech hours so they were not able to send a Tech out until the next day (Sunday) around 1:00, in the meantime the house did cool off to 73 degrees but it was still hanging around 47% humidity...at 1:00p.m. in steps Steve Arias the service tech, poor guy was greeted with an angry homeowner (me) who felt she had just been duped! Steve patiently took the time to explain to me that going from an R-22 unit to the new unit is going to change the air climate a bit as the R-22 unit cools differently, he let us know to eliminate the humidity in our home we would should have 2 more intakes installed, since we only had 1 located in the hallway which is about 4 inches smaller than today's standards, he also suggested a duct cleaning (he was right, they were nasty!) and suggested an Air Scuber so our unit, ducts, vents and entire home air quality will stay A LOT cleaner in the future...all this information just about made my head explode! but Steve's recommendations were as Shane had mentioned during his visit that in the future you may want to consider more intakes...Steve, really felt my frustration about having to invest more money to get my home up to par with the new system and he really worked to get us a HUGE discount on the additional equipment and services because at the end of the day, as a NexGen employee, he wanted us to be satisfied customers....Today, Mario & Eddie came out to install the additional intakes which unfortunately because of the pitch of our roof and attic space they they were unable to do instead they installed a larger intake in our hallway and gave us two new vents in our bathrooms, which we didn't have prior, they also changed out 9 of our other vents with new ones, cleaned our ducts, installed the air scrubber and even made some improvements to our existing ducts for better air flow, they truly went above and beyond....My home feels fabulous and no more humid sweat box! Through this entire experience and even though I was tremendously frustrated the entire NexGen staff was professional, patient and stood by their mission to provide Customer Satisfaction...I am happy to continue to sing their praises and recommend them to friends and family for their A/C, heat and plumbing needs.

EJ N.

7/15/2021

Our home warranty service left the occupant of our property sweltering for a week in 90° heat in the middle of a heatwave when the AC broke down. I will not bore you with the details, but after a week of waiting for the home warranty company to follow through on its promises, which it did not, we decided to bite the bullet and call an actual professional. Thank goodness we found Patrick with NexGen. He came right away and was incredibly nice. Everyone else we called either laughed at us or was rude. Not Patrick. He determined that the home warranty diagnosis and resulting wait for a part was completely erroneous. He was able to fix the air conditioning on the spot. He was compassionate and concerned for the health of the occupant. We will be forever grateful to Patrick and the amazing work that he did. And even though he came out last minute on a weekend, his rates were completely fair. #SimplyTheBest

David T.

Apr 29, 2023

We needed our AC unit checked out and NexGen got it done! Justin, the technician, went above and beyond in fixing our aging unit even though some parts were no longer available. Fast, reliable, honest... Highly recommended!

Areg A.

12/19/2020

Update: I called Next-gen a year after doing an $18k project, for which I left them a stellar review. What was remaining from the initial job was a 1.5T Mitsubishi mini split for the garage for $3K, which the had told me a month ago they would honor. The sales guy showed up promptly the next day, and we discussed some changes to the scope. We agreed that instead of the 1-zone 1.5T I needed a 2 zone system, plus I also wanted to put a tankless heater outside. They came back with a $17,500 quote, after discounts for the AC and the heater, installed. The retail price for some of the best Mitsubishi 2-zone/2 head mini splits is $2700, and the best 8GPM tankless heaters are around $2000(Rinnai or Takagi). Of course there is additional cost in pipes etc and labour for a day of work, so say $4700 + $1000 (line set) + $1500 labor for 1 day of work for a crew of 3. That's $7200 give or take. After speaking with their supervisor the final price I was told they could do this project for was $15,000. They explained how the company had grown from 23 crews a year ago to 75 today, so the owner Ish doesn't speak with the customers any longer and they need to pay the 100 girls running around the office. I got several quotes from other companies and the average price to do this work was around $7-$8K, which makes sense per my estimates. Lastly, I had referred NextGen to my brother to replace a copper line set for his garage mini split (lower end system, $750 total retail price with the line set), and he was quoted $2000 to replenish the freon and change the line set. So I told Zachary (polite manager who followed up and who did his best to fix the situation) that while I once thought NextGen was great to work with, they don't seem to care about their small customer any longer, but then again they must have plenty of big commercial projects to pay for the massive overhead they kept mentioning about throughout this last interaction...

Holli P.

06/09/2023 12:00:00 SA

Okay. I must say that I am COMPLETELY in shock. We are a general building contractor and our plumbers are working on a very large job that we were unable to pull them off of. I researched Yelp and decided to call NexGen, mostly because of their ratings. They were definitely prompt in going to the unit BUT once the tech arrived it went downhill VERY quickly from there. We had a running toilet in a 1 bedroom apartment that the tech said was aged (fair enough), that the entire inside needed to be rebuilt and gave me three options: 1. Just replace the fill valve (over $200 for maybe 15 minutes of work and a max $30 part), rebuild the entire toilet (quoted over $500) and to replace the toilet was over $1,000.00. Not sure if it was a golden toilet and platinum wax ring or if he assumed it would take 13 years in labor to install. I told them to charge the card for the $88.00 visit that it took them to come up with these ridiculous quotes and to leave. Beware.

Harshal M.

Jan 31, 2023

They came out to my house to give the estimate.
Our job included just to connect 3 sinks which were provided by us with all the materials.
2 shower trims provided by us
2 faucets provided by us.
Their estimate was $5,600
I literally had to ask them did they add an extra zero to the estimate.
All plumbing already exists, they just had to connect it without additional materials.
It's crazy! And they charge $88 just to take a look and give estimate which took them exactly 3 mins.
Avoid at all costs!
We went with another company and they did everything we asked for, for $530.

A M.

4/26/2023

Dustin came by for a scheduled AC TUNE UP, he specifically explained every component on the system and cleaned both furnace and ac unit. Gave me the recommendations for upgrades and the level of system efficiency. Looking for to doing business again in the near future!

Fugen A.

2/22/2022

WOW! What a great service!! AC units, heating furnace, duck renewal! all done in 2 days professionally There was a problem installing the furnace, replaced same day , I thank to Project Manager JEFF FINE putting p with old grouchy lady, giving me the great price. Customer service also great with follow ups getting me back immediately. DEVIN the lead worker and his crew cannot do a better job, pleasant, professional, neat! so happy tO the whole service!! HIGHLY RECOMMENDED!!

Jessica S.

May 18, 2018

My HVAC system (condenser, furnace, thermostat, etc.) was installed in the late 70s/ early 80s. It was in the need of a major upgrade! I took several quotes from different companies but Nexgen immediately stood out. Dennis the sales representative was on time, worked with my schedule, courteous, straight to the point, and gave me a reasonable quote. They weren't the cheapest and they weren't the most expensive. It was a very reasonable quote. However, the customer service was mind blowing. When I told him I was ready to go with Nexgen, he sent Arturo, Marvin, and Carlos to my home to install everything the next day at 7 am. I went to work and when I got home, I had the most beautiful HVAC system in town! They had replaced some ducting and return for free! They even left me an extra air filter! They were clean, courteous, and proud of what they do. I can't wait to get my energy efficient bills this summer. I whole-heartedly recommend them.
P.S. 0% financing for 24 months... it's a no-brainer

Joe P.

01/06/2023 12:00:00 SA

If you need your AC or mini splits checked or fixed, Greg is the guy to go to.
He is friendly, reliable, and gets the job done.
Thank you Greg for fixing my mini splits.

Dan F.

05/04/2022 12:00:00 SA

My wife set an appt to have our AC system checked and cleaned, and the next day Patrick came by the house an hour earlier than scheduled and went above and beyond expected. He explained everything he did, answered all my questions and even suggested several tips to help maintain our system that our original installers never bothered to tell us.

Extremely professional, and friendly and highly recommend!

Mark B.

3/18/2023

I had a great visit from Nexgen and Eddy P. to fix my mini-split system. It just needed a little TLC / cleaning but it's now humming! I would highly recommend Eddy and Nexgen to anyone reading this right now.

KG B.

05/02/2022 12:00:00 SA

I called, he wouldn't give me his name and was not very friendly at all. Said my project was too small, that it would be 3-4 weeks out, and wouldn't be worth it. I said that kind of attitude wouldn't get him a good review. Then he started arguing with me, so i hung up.

Then he called me back to argue more. I hung up again. He called again, but I have learned my lesson. I won't be calling him again.

EDIT- I have dropped my rating to 1 star: The business responded with a phone number that doesn't work.

And no, I am not confused. I was told it wouldn't be worth it. And the message left on my voicemail after it was rude and condescending. Why would I want to give my hard earned money to a company like this?

Mel G.

1/14/2023

I had a shower and one toilet back up and the next day, my 2 kitchen sinks did the same. Then my other toilet backed up.

It was determined that my sewer pipes from the house to the mainline were rotten. The were the original pipes from around 1946.

Techicians Pablo and Jose really worked hard and did a wonderful job.

I would certainly recommend NEXGEN!!

Greg W.

Mar 21, 2018

I was contacted by Nexgen's owner and he corrected every thing and was very polite. Next year I will explain my system better so they can fix every thing correctly.

Sunil W.

Apr 18, 2023

I got a quote for them to make my fuel line which is about 2 -3 feet into galvanized steel and because their pricing was higher and they could not price match another offer I received, Nexgen offered a complementary gas repair to be performed by another company. How nice was of that for them to offer this to me. I will reach out to them again next time I need plumbing work :).

Tim W.

Feb 12, 2023

Attempted to hire them for routine maintenance of my air-conditioning heating unit. They would not service the unit and instead tried to sell me a new unit for over $20,000.

Ron G.

Oct 4, 2022

Most expensive quote I got from all the yelp bids. Perhaps if you don't mind paying 3x the price, this company might be worth it. I should not say anything else since I did not go with them.

Tamar A.

5/22/2023

This is a very good business Fiipe came to do the service and explained everything to us and very professional. He fixed everything for us. We will continue to use them in the future and will get on their 6 month program. Thank you

Lily C.

Aug 5, 2022

These guys are AMAZING! They came out to service both our HVAC and tankless water heater and were prompt, communicative and professional! Michael A did our HVAC and Richard and Clemente did our tankless water heater. They were reasonably priced and overall awesome. Both issued full reports promptly! Will hire again!

Agnes H.

Jun 13, 2023

Felipe did our AC maintenance . He was on time, professional, and very efficient. He took pictures of all the parts, explained his recommendations, and provided detailed estimates without any pressure. Highly recommended!

JJ N.

07/12/2021 12:00:00 SA

Patrick saved my life! And my dog's!

I'm not even exaggerating.

After I reported my hvac breakdown to my home warranty company in the middle of a heatwave, they left me to rot in 90+ degree heat for over a week. When they finally came out to help they said the issue with my hvac was a broken part that would take another week to arrive and that they couldn't even assess the rest of the hvac system until the part was installed.

I was melting in my own home and what's worse is that I had a small dog who was not doing well and cannot regulate their own temperature very well.

Worried for both myself and my dog, I finally broke down and called in an emergency service. Nexgen was available and sent Patrick within a couple hours. He came out, diagnosed, and fixed my system within an hour. He told me all the ways the home warranty's hvac service had intentionally let me suffer, sent me videos of the extremely obvious issue with my machine, and then cleaned the inside of the machine as a kindness. He made it clear that there was no scenario in which the home warranty company would have missed the actual issue and were letting me suffer so they could make extra money off the insurance company by ordering expensive parts.

Patrick is a standup guy who was dedicated to my safety and well-being and without him I'd still be stuck in hellish heat. I cannot recommend NexGen enough. Patrick is a hero.

Randy A.

Sep 24, 2018

Kept calling me giving excuses why the guy wasn't here yet after the 3rd call I finally said nevermind. If they don't value potential customers then why even bother giving them business.

Janet B.

4/18/2018

Great experience with NexGen! Dennis was professional, helpful and very responsive in helping with my decision to replace my furnace, air conditioner and thermostats. The company was very prompt and responsive. Carlos, Arturo and Marvin showed up on time and were very friendly, courteous and professional throughout the installation process. They helped me set-up my Nest thermostat and thoroughly reviewed my new system with me. I highly recommend NexGen, Dennis, Carlos, Arturo and Marvin!

Tanya W.

Jan 12, 2022

Great company and employees.
Definitely will use this company again when needed great service professional awesome people and I will definitely recommend them to anybody

John K.

10/10/2020 12:00:00 SA

Been looking at bids all week. Every bid I received this week came in at $7 - 7,500. These clowns came in at $11,595.!!!! Don't waste your time.

Bryan B.

Apr 27, 2023

Super professional, prompt, and friendly team. Serviced our AC units and made required repairs. Would highly recommend!

Alexis M.

Sep 1, 2023

David L. was great, he was professional and informative. Also, he provided us with options necessary to resolve our issues.

Endang G.

8/20/2023

The technicians were outstanding. Pedro Rodriguez , and all the other techs that came to my home to install new Unit of AC were very respectful, neat, informative, patient, and above all professional. I am very satisfied with the service and worked they provided. Thank you to the entire team from NexGen. I appreciate the quality of work you provided to me and my family. I look forward to continuing my service needs with your company for years to come.

Alen K.

12/27/2021

Derrick was great he helped us to make the right decision and fixed our issue with our ducting situation

Johnny Goodboy T.

Jul 13, 2022

Our air conditioner went out and our first diagnosis, which came from another company costed us $129. And, the quotes from the other guys seemed unreasonable, so we decided to get a second opinion and boy are we glad we did. No joke.
NexGen offered a second opinion and diagnosis for free scheduled next day. The technician, Jesus came and quickly fixed the problem and now we got cold air again.
He was honest, open and friendly worker and clearly explained the problem.
NexGen offered a much cheaper price than our first estimate, was very responsive and Jesus provided great service so we couldnt be happier with the result.

Shari K.

7/30/2018

******+ (A+) This NexGen team is among the finest professional group with whom I have ever worked...and I have had many repairs done... so I speak from much experience. NexGen is great. From the first meeting with Jorge, the NexGen representative, to the departure of the three extremely capable team members - Carlos, Marvin, and Arturo - everyone including the roofing pros and the crane operator went above and beyond to complete the far-more-challenging-job than expected. Without one word or one extra charge, no matter what the challenge, they simply did what needed to be done EXCELLENTLY! After reviewing many companies, NexGen's heating and cooling systems (2) - have superb technology at the best competitive price. NexGen is THE team!

S. T.

4/23/2020

Called to schedule an appointment and everything was fine until the day of. A lady called to confirm and all of a sudden they don't service our area!
You've taken my address 3 times prior.

Victor R.

Jan 11, 2022

I called NexGen for service on my AC/Heating and I am glad I did; it saved me money and the tech was a true professional, well informed and highly trained, college trained. Technician Jose Rubio was able to fix the issues and provided me additional information about keeping my unit running clean and efficient.
I highly recommend NexGen and definitely ask for Jose Rubio to provide service. Hands down the best service in Southern Ca. Thank you.

W W.

Feb 18, 2019

Eli was great, punctual, polite, professional and knowledgeable. Very friendly. Did diagnostic on my HVAC. Highly recommend! Will use services again for maintanece.

S. T.

Apr 23, 2020

Called to schedule an appointment and everything was fine until the day of. A lady called to confirm and all of a sudden they don't service our area!
You've taken my address 3 times prior.

Phil C.

Aug 31, 2023

Justin came to my house and inspected the air unit outside and the furnace in the attic, on a hot day. He then explained the good the bad and the ugly. The options are there to help you decide what you want to do.
Everyone needs to live comfortably in a cool home. Give Justin a call today.

Nick G.

Jun 20, 2022

They were very professional and also precise. They took before and after pictures to ensure the job was done correctly and also they worked around my schedule. Great company to work with.

Moe P.

May 2, 2018

Had a great experience with Nexgen. Had an air conditioner that went out and needed to get replaced in the next 2 weeks. Michael (Amodeo) called and said he would come for an estimate within a couple hours. He showed up on time and was polite, friendly and courteous. I was very pleased, once he worked out the scope of work would take one day and they could do it immediately I gave it a go. We worked out a price that was fair and kid you not the crew was there to start work before all the paper work was filled out, helped that i was local in Fullerton. I was pleasantly surprised, installation was very professional. Jesus, Jose, and Walter were great, discreet, clean and very polite. Would definitely recommend to friends and family and anyone who is looking to get top line professional work done quickly!

Zee I.

05/11/2018 12:00:00 SA

Our AC unit needed a major fix. One of the NexGen reps came by and assessed our situation and told us we needed a total replacement. We heard that before, so it was not a surprise. Once we agreed to evaluate our options, sales rep (Dennis) came (after hours!) and was absolutely amazing explaining all our options. We did not feel any sales pressure, he was incredibly friendly, patient and knowledgeable. He gave us few options to meet our needs and worked with his manager Shawn on getting best available price and quickest fix. Techs came the next day and everything was done within couple hours. Apparently our old unit was so old/bad that it essentially became a potential hazard. We are so glad we used NexGen, we would highly recommend them to anyone. They are fast, honest, flexible (they provide excellent payment options) and stand behind their work.

Janet B.

Apr 18, 2018

Great experience with NexGen! Dennis was professional, helpful and very responsive in helping with my decision to replace my furnace, air conditioner and thermostats. The company was very prompt and responsive. Carlos, Arturo and Marvin showed up on time and were very friendly, courteous and professional throughout the installation process. They helped me set-up my Nest thermostat and thoroughly reviewed my new system with me. I highly recommend NexGen, Dennis, Carlos, Arturo and Marvin!

Malosi L.

5/24/2023

Justin came out for the $88 A/C check-up I found advertised online. He gave me thorough explanations of what he saw. Then he gave me an articulate opinion on the possible options I have moving forward. Even though the news on my system wasn't great, I appreciated the information. Only ding for me is that he was a litttttle too quick to push the upsell of an entire new A/C system, as opposed to instead suggesting systematic troubleshooting first. But that's how businesses make money, so it was not unexpected and not a big deal.

Ponch E.

4/29/2023

Overall I was disappointed by many things. I was charged $15,000 for the complete project. I originally called them to repair a squeaky sound coming from a new, 1 year old NexGen unit . The repair/ Sales guy said he had to go up into my attic to inspect the ducts . He basically came back and told us the ducts were the problem, some were collapsed and had cracks . My wife was nervous and concerned. We were told we needed to upgrade the insulation. Total cost of the quote was $15,000.
Here are some suggestions:
1. Get three quotes . I trusted them with the quote .
2. Make sure the contract has details. My contract is very vague and simple. My fault for trusting them. They lean on Christian family values. The contract does not specify labor costs and material cost . Make sure they show both labor cost and material costs.
I have more detail to my experience and hope if you read this it will help you make a decision. Now that I saw the type of work and materials used I can base an actual cost of the job to approximately $9,500. I have cameras in front of my home which I was able to see all materials used.
I went up to the attic to see what the first crew did. WHAT A MESS! I was upset. See pics attached. I gave them a second chance to fix it . They did send another crew an they did an ok job. Waiting on the City inspector to sign off . We are in our 60's and feel we were taken advantage of. We did sign the contract and will keep our promise to pay in full .
Conclusion, if Nextgen wants to correct this experience, they should send me an itemized invoice with parts and labor. They will see I was over charged $5,000. If I did not go up to the attic to inspect the first time I would have lost more $$$. Maybe NexGen will and honor God to what is right.

Natalie B.

03/10/2023 12:00:00 SA

PSA. I have no complaints about this company but they majorly overcharge for their products! Please shop around everyone...
I needed a new HVAC for my home and I got four quotes. Three came in around $9'000 while NEXGEN were quoting me $22'000. I feel for all of you this company have ripped off!!

Mark F.

Jul 25, 2021

Marvin and his crew came in and did a excellent job on reinstalling my existing ac unit and ducts. I learned a hard lesson, don't go cheap when hiring a contractor. The ac is working the way that I expect it to. I'm now confident that my family will be cool they the summers ahead. Thank you Nexgen!

Susan N.

03/01/2023 12:00:00 SA

Best plumbers I've had to my home. Jessie V. arrived on time. He called before and told me exactly when he would arrive. He did a fantastic job and cleared all the clogs in my pipes. He went over above and was extremely honest. He didn't try to upsell any service. He was helpful and extremely knowledgable. I highly recommend NexGen plumbing and I will be referring family and friends! Thank you Jessie V. for EXCELLENT service!

Chris D.

11/25/2018

4 months later, finally completed all City inspection and NEXGEN called me to collect the remaining 10% final payment. I asked the staff to find out from the owner the status of my complaint. She called me again and deducted $400 from the final payment. I thought that's a genuine gesture to make up for what went wrong

John K.

Oct 10, 2020

Been looking at bids all week. Every bid I received this week came in at $7 - 7,500. These clowns came in at $11,595.!!!! Don't waste your time.

Jan J.

Jan 15, 2018

On time, excellent work, fast, thorough, professional,courteous,very good at what they do. Dennis was great and very very fair and honest. I highly recommend this company and the crew. I feel very lucky to have found them after getting lots of estimates and phony stories of what I supposedly needed, prices from 36,000 to 3,800. Nexgen did a new furnace and air conditioner for $10,000 flat for 1900 sq ft home. I am very happy. Thanks Nexgen

Jennifer M.

Feb 9, 2023

David came to work on our heating system today. He was very focused on the work and spent a lot of time to thoroughly check the entire system to be sure nothing was overlooked. He was knowledgeable and professional and he explained everything clearly. I am very pleased with the service.

Fernando V.

5/30/2023

Outstanding Home AC System Repair Technician from NexGen -

I recently had my home AC system looked at by NexGen repair technician (Anthony Herrera) and I wanted to share my overwhelmingly positive experience.

First and foremost, the technician arrived at the scheduled time with constant updates via text that he was nearby. He was courteous and first took the time to listen attentively to my concerns regarding the AC unit, ensuring that they fully understood the issue at hand. His friendly demeanor immediately put me/my family at ease, and I knew I was in good hands.

Anthony's (technician) ability to communicate throughout the inspection/repair/tune-up process was exceptional. He patiently answered all my questions, since my background is electrical engineering providing detailed explanations and offering helpful suggestions kept me very interested in the process.

In conclusion, my experience with the NexGen/AC system repair technician was outstanding in every aspect, truly commendable, and trustworthy in my opinion. When we started to add up all the cost of possible repairs/upgrade on a 13-year-old system it was almost at a new system price. At this time, I asked for a quote on a New complete AC/heater system with new duct work. Their price was a bit higher than when i first installed a new unit 13 years ago.

Anthony also took the time to create several options for system upgrades. I felt I could trust him. Oh, he also reminded me that there was special discount and financing through Home-Depot credit service available. Which I took advantage off just in-case we bought a new system I was pre-approved.

I truly feel that since there were no questions that were not answered and exceptional professionalism, expertise of the product this will definitely be a company I will call again in the near future. ( NexGen AC/Heating/Plumbing). Since we will be doing some home additions in the near future, we decided to put a pause on installing a new AC/Heater system at this time.

Ray L.

9/14/2018

After I complained, the owner called me personally and took care of the matter right away.

Steve W.

Oct 16, 2021

Patrick came to fix our AC unit and provided A+ above and beyond customer service. Friendly, knowledgeable, and courteous, he provided us a comprehensive scope of our problem and an immediate solution. I can not express how positive and genuinely professional this experience was with Patrick. Hope to see Patrick every time we need our HVAC services done, he's a gem.

Dan M.

12/08/2018 12:00:00 SA

I called Nexgen to come out to my house and assess/repair my old floor heater. Louis was the technician that came to my house and he was very nice and knowledgeable. He explained what was going on and went over my options with me. He was very friendly and explained things in terms that I could understand. I would call them again if I ever have an issue with my heaters.

Keyvan V.

May 24, 2023

Justin from NEXGEN was polite, punctual and very knowledgeable.
He called me before he inspected the A/C unit and called me after that to explain
clearly the issue in detail. He identified the problem promptly and didn't charge me for the agreed service fee. Appreciate Justin for the great job

Sabrina F.

Apr 12, 2023

Finally, plumber I can trust! They arrived on time, respected my home, and did good work.

Sergio G.

May 9, 2023

I want to share my appreciation to Felipe from NexGen. I was aware of the age of our equipment and knew that we needed replacement. Felipe was sincere and recommended that we get quotes to replace the entire system instead of trying to repair the system (20 years old). He was such a courteous, patient, and honest individual. Based on our experience with Felipe, we are seriously considering replacing our system with Nexgen.

Vee M.

4/28/2022

Tyler and Jose saved the day! They provided stellar service. They came in and fixed my toilet that was giving me problems for the last couple of months. Both individuals were professional, courteous and knowledgeable. If you are in need of some plumbing services, please call NexGen and ask specially for these two gentlemen to address your plumbing needs.

John I.

04/10/2023 12:00:00 SA

I hired NexGen to for a pretty serious sewer stoppage in my home and they snaked it twice in one week. The deeper issue was root intrusion and separated pipe segments under our slab, which would continue to cause regular blockages. I hired them to install a cleanout in our front yard, hydrojet, cut the roots, and then line the cast iron pipe with epoxy, to prevent future such issues. They worked with my budget and completed the work on time, crediting the original snaking charges toward the job. I discovered a subsequent issue of a leak within a wall and they came and solved my problem quickly. I trust them for my future plumbing needs. Five Stars! Thank you, NexGen.

ted l.

Jul 27, 2023

Signed up for their membership to get a diagnostic of our 1-ton AC minisplit which was not blowing cold air. The tech came and proceeded to blow hot air. The electrical was done wrong, the lines to the interior unit are done wrong. Your compressor is broken. I leaned down to listen to the compressor and heard it running. Isn't it running? Kind of like the sound of a refrigerator compressor when it is running? He didn't respond and changed the subject. I asked if he could recharge the freon, and he said it wasn't an option since a freon leak was most likely and it would be too costly to track it down. His solution was to replace the whole unit. The cost? About $7000. The technician was willing to lie so that he could aim for a replacement instead of a repair.

This morning, I had another company come and diagnose the problem. The tech cleaned the coils, recharged the 4 pounds of freon and charged $500.

I regretted not checking with the Better Business Bureau before trusting the reviews on Yelp:

https://www.bbb.org/us/ca/anaheim/profile/commercial-air-conditioning-contractors/nexgen-air-conditioning-and-heating-inc-1126-172015767

Joe M.

Aug 3, 2019

My air conditioner stopped working in the middle of a heat wave, and I was forced to move my newborn daughter and her mother to a hotel, while I put up various fans to try and keep the place under 100 degrees. It was Saturday, and I woke up early to try to find a reputable AC company that would be willing to come to Northridge on a short notice, without ripping me off. To my surprise, many companies were straight out rude (what do you want, or you have to wait till Monday, I'm busy) while others simply didn't care to fight for my business. I finally got a semi-rude guy (I'm too busy now, this my busy season. No promises.) to agree he would call me when he was done with his day, to see if he could help me or not. I felt like I was in front of the Soup Nazi and I just didn't want to piss him off, in case he agreed to grace me with his assistance. I finally got down the list to NextGen Air Conditioning, and instantly I felt a difference. The nice lady on the phone was honest in explaining that the techs are very busy today, but I will put you on hold and find out what we can do for you. She came back saying she would add me to a tech's route, but I would have to be patient. I agreed. The tech that came was Mark Ocampo, the epitome of a professional technician. He was nice, courteous, professional, and very knowledgeable. He took the time to explain the problem as he diagnosed the issue, and finally presented me with the options for repair. The pricing was surprisingly quite reasonable, and Mark was not out to take advantage of an emergency situation, unlike AC tech's I have had the displeasure of meeting in the past. At the end of the day, my baby girl was happy to leave the hotel, and return to her own crib. I proudly texted the Air Conditioning Nazi the following: Please cancel my visit request, the issue was handled promptly by NextGen Air Conditioning. I got no response. Thank You Mark, and NextGen Air for stepping up. To Mark's boss: This guy is a keeper. Make sure he get's what he needs and wants to stay happy with your company, he definitely adds value to your organization.

T D.

8/13/2022

I loooooove Next Gen plumbing! They have been out here to help me several times. I am usually able to get a same or next day appt. The guys are on time and always wear masks and shoe covers. They are professional, kind and knowledgeable. Today, Martine and Carlos came--they were efficient, helpful and answered all of my questions! They were here for my sink, but checked the toilet and bathtub too--they were so great! Much appreciated and thankful for the prompt and helpful response!!!

Thylyn H.

1/18/2019

Nexgen Air Conditioning Heating and Plumbing offers exceptional service and peace of mind.

We were recently told by another company with which we had a maintenance contract our system needed a major repair that would be costly and that labor was not covered under our warranty. You can probably imagine the stress this unexpected expense caused. Displeased with the other company's business practices we decided to reach out to Nexgen to inspect and install the needed part(s).

Our Nexgen technician, George, was a breath of fresh air. He inspected our system and explained why the assertion that such a newer system needed major repairs was unfounded. In fact, he showed us that our system was in excellent condition. The Nexgen Customer Support rep over the phone explained that this second opinion would be FREE, but this company has earned our business and trust. We have now signed up for their maintenance plan and are delighted with their consistent attentive service and professional and warm demeanor.

Thank you Nexgen

Gladys G.

Aug 13, 2023

I had a great experience with the air conditioning team from NexGen (John, Johnny ,Nate, Benny, Hector and David) that recently replaced my condenser and furnace The heat and humidity outside were near record and with the broken HVAC, my family was left sweltering inside our home.

The anticipation grew as we eagerly awaited the arrival of the HVAC team that would finally bring relief to our home. Fortunately , this team were professional, highly skilled, and with a personalized approach that stood out. They were on time , explained the process , and paid attention to details.

Their teamwork was impressive, resulting in an efficient installation. The improved performance of my HVAC system post-installation is evident, and I highly recommend this team for their first rate service and dedication to customer satisfaction.

Fred Mah

Will M.

Oct 9, 2021

Patrick and Ryan got me back in cool air right away--these guys are fast at responding, personable and professional. They completed a thorough analysis of my system and replaced my condenser and coil lickety-split. Thanks for such great service!

Sandy P.

08/01/2023 12:00:00 SA

I had a great meeting with technician Justin today. He came out to check out our AC unit which has not been working properly for the past week. He was very thorough and patient. He found the issues and gave us so many solutions and explained everything so well. This will be our second project with NexGen, we are so impressed with their work and professionalism.

Theresa M.

1/24/2022

NexGen came to my rescue last winter after my HVAC system failed . Since then they have maintained the new system , added insulation and worked with me to have my house at a comfortable temperature.
The outstanding employee is Taylor. He is personable and professional and takes pride in his work. I have made this known to NexGen and am happy to post this review on Yelp.

Mary F.

6/18/2022

They were great!! Previous company I called had horrible customer service. Got a same day appointment with Nexgen, they were very reliable and the customer service was excellent!! They were running behind, however, they kept me informed. Desi who came to do the estimate was very pleasant and very professional!! Highly recommend this company!!

Eddie P.

Apr 9, 2019

Nexgen installed a complete service at my home Dennis Rulli our salesperson was very helpful making this happen. He came out on 4/8/19 and 4/9/19 it was installed by professional help. We are very pleased and satisfied and would highly recommend Nexgen. Eddie P.

Eric S.

2/20/2022

We got an estimate for a big job from another plumber, so we called Nexgen for a second opinion. Kevin from Nexgen was way more thorough, way more detailed in his explanation, way less saleman-y, gave us multiple options, and came in less than the original bid. He answered all our questions and walked us through every step. Calep and his crew that handled the bulk of the work were respectful of our house and finished everything on-time. Plumbing problems are no fun, but I feel way more confident that they'll be taken care of correctly and fairly with Nexgen!

Becca H.

7/27/2018

Nexgen Air Conditoning & Heating along with associate Dennis Rulli are THE BEST!!! Dennis, in particular, is FANTASTIC!

So, Tuesday afternoon, 91 year old Aunt Barbar's air conditoner had gone on the brink. I made one call to Dennis Rulli of Nexgen Air. I explained her age and location. Seriously, he was at her house within 20 minutes. He did a throrough walk through. He calmed Aunt Barbara down as she was upset thinking it would cost her an arm and a leg. Instead, Dennis gave us the BEST estimate and was able to set us up with financing.

Installation happened two days later. And I am happy to report that Aunt Barbara is happy and cool in her own house.

Dennis not only followed up with us the next day but also contacted us the day of installation to make sure all went smoohtly and well. I have never met anyone who truly cared like Dennis but was also professional!
Dennis & Nexgen are my favorite!
Thank you Dennis & Nexgen!
Becca Hennesy

Becca H.

Jul 27, 2018

Nexgen Air Conditoning & Heating along with associate Dennis Rulli are THE BEST!!! Dennis, in particular, is FANTASTIC!

So, Tuesday afternoon, 91 year old Aunt Barbar's air conditoner had gone on the brink. I made one call to Dennis Rulli of Nexgen Air. I explained her age and location. Seriously, he was at her house within 20 minutes. He did a throrough walk through. He calmed Aunt Barbara down as she was upset thinking it would cost her an arm and a leg. Instead, Dennis gave us the BEST estimate and was able to set us up with financing.

Installation happened two days later. And I am happy to report that Aunt Barbara is happy and cool in her own house.

Dennis not only followed up with us the next day but also contacted us the day of installation to make sure all went smoohtly and well. I have never met anyone who truly cared like Dennis but was also professional!
Dennis & Nexgen are my favorite!
Thank you Dennis & Nexgen!
Becca Hennesy

Joe E.

4/26/2018

I was contacted by a very friendly Nexgen representative shortly after writing my original review and she apologized for the mix-up. She asked if she could get somebody out here to make the situation right and I said if you can that would be great. Good as her word she had a tech out here the very next day to do the checkup. He was friendly, professional, and very thorough. Took apart my ac unit and furnace, cleaned them both up and ran diagnostics on the whole system. Everything is working as it should, which is great considering summer is on its way and it gets hot up here! I like the service so much that I signed up for the maintenance pass for two additional visits. I wasn't pressured into it, there was no hard sell, he just asked me if I would be interested and since it's work I'd be getting done anyway I said yes. Needless to say I will be using Nexgen for all of my heating/cooling related issues in the future. Great customer service, which is rare these days!

Cindy S.

Jul 2, 2019

Last July 12, 2018, my air conditioner started blowing hot air. My AC was installed 6/23/13 so I called the Matthews AC who is the company that installed my unit. Unfortunately, Matthews AC was very backed up with the heat spell we had and suggested that I call a local company. I called NexGen air and George Ramirez, a technician with NexGen, came out to track down the problem. After inspection, Mr. Ramirez came into to let me know I needed a whole new unit. At that point, I showed him my installation paperwork and let him know that the warranty had just expired the week prior. I did tell him that I will have Matthews AC come out to check it over before I take his word at replacing my AC. So from that point he gave me a list of repair options which included a replacement. The first option given to me was what Mr. Ramirez called a bandaid for $726.00, I agreed to the service and my AC worked for the remainder of the hot season.
So we just had a very hot day in June and the AC did the same thing. I called Matthews AC and he sent a crew over to check out my AC.....the only thing found was a crimp on the end of the condensation line. So the bottom line is if the water can't drip through the line the system shuts down. Matthews AC replaced the end of the plastic hose at no cost to me. I really felt very taken advantage of by NexGen as most homeowners don't know what is wrong with our AC, Plumbing or electrical and we rely on HONEST service tech's. After reading the Yelp posting for NexGen there are approximately 20 or so other clients that had similar experiences. I did speak to one of the managers and really had nothing to add to this situation. If this is their practice to only sell new AC's then they do need to have someone review their services.

As of Wednesday July 3rd 2019 I received a call from management regarding my review. They were not aware of my situation. Ashley sevice manager, after reading my review reached out to to resolve my problem. The other manager had not notified upper management when I placed my call. Ashley when above and beyond to make my service call right. I will give NexGen another try.

Jose M.

Dec 18, 2022

Very professional. They helped replace our swamp cooler with a more modern central air unit. As well helping with our sewage line. They worked very quickly and had the job done within a week. We highly recommend NexGen.

Bruce W.

Dec 30, 2018

Nexgen technician gave me the Hard Sell a couple of times on a replacement wall heater for $3,500 even though I said I wanted to think about it first. Then come to find out after a little research that the replacement (exact same wall heater) is only $872! Even the single part that he quoted me on was over $1300 but kept trying to talk me out of that and just do the replacement at $3,500. Shark! Beware!

Karen B.

May 12, 2022

I like to give praise where praise is due. I hadn't intended to get my sy inspected but the opportunity came my way so I took it. The amazing Adrian came out and was so friendly, kind and patient. He was happy to answer all my questions and even walk me through every single step of the inspection. I Never felt like I was being placated or patronized, which is so refreshing. He gave me all the good news and bad news and his true recommendations for my course of action both short and long term. I know to replace my whole unit with through them would likely cost more than they're competitors, but I feel like the job would be done right with no corners cut and with the work covered for years.

I was so grateful for Adrian and while I don't know what I'll decide to do, I do know that I'll recommend him and this company easily.

Gary R.

6/20/2023

We just had the NEXGEN A.C. technician Justin Leishman out at our house to clean the A.C. units. He blew me away! He was the most knowledgable technician I've ever talked to, for any kind of home repairs. He was thorough in checking every aspect of the machinery and provided detailed photos and in depth explanations of every aspect of what was ok and what needed to be addressed. I wish everyone could be at his level of expertise. So impressed that NEXGEN has such a high quality service technician.

Irene I.

Jun 22, 2020

Be careful with these guys! They will sell you a maintenance contract (i.e. their 5-year club) for a lot of money, promising you both Winter & Summer tune ups on both your heating and AC units, yet they make NO attempts to call you to schedule any of these services. YOU need to make the call, and if you snooze, you lose! They will use the BS excuse that they have been sooo busy so they didn't get around to calling. I give these guys 1 star because the initial technician was very nice, but they proceeded to let him go not long after.

Kristy C.

Jun 8, 2022

Mark was really fantastic he promo and arrived early explained all the services and different packages and what I would be purchasing, he even spoke to my mom on the phone who became a huge fan of him as well , we settled on a comfortable package that would suite our needs here in our home , thanks for much mark for being professional and courteous helpful and kind I appreciate it.

K R.

7/19/2023

I had such a GREAT experience with NexGen! Our old compressor finally died and they were so great about getting us a great deal on a new system and getting the install done the next day just before a massive heatwave. Their workers Christopher Anaya and lead man Michael Cerrato were professional and made sure to do a thorough job on the new Install.

Maria B.

Aug 23, 2023

The A&A team came to the rescue not only once but twice!!! Arnold and Andrew are an amazing duo. They are prompt , efficient, and knowledgeable.They may look young but they are professionals.

We have a new house but the builder cut many corners, the AC installation for one. The unit is on the roof and they were nice enough to take many pictures of what was wrong with it. Turns out the sealant was decaying and letting in water through the vents. They used a better sealant and guess who didn't have any leaks through Hurricane Hillary?! Us!

The second time was just Andrew. It was nice to see a familiar face and who knew the house. This time one of the pipes came off the unit and was leaking through the side of the house. He was able to fix the issue in no time.

Thank you guys for such great service!

Gwen T.

Jul 23, 2022

My mom is new to the home owner and maintenance game. Her air conditioning went out and I remember the Nexgen commercial. we called them and they sent Derrick out the same day!! By the way this was a Saturday. He accessed the issue ano provided a repair that fixed the problem. He also provided along with Jason a comprehensive review of her system. We have some things to thin about but I feel so much more comfortable about this process.

Maria Josephine R.

07/07/2020 12:00:00 SA

Great job, Max Lopez of NexGen Air. For almost 3 hours under the blistering heat he worked to fix my AC system which was not cooling. He got it working, he was polite and patient.

Casey S.

Apr 30, 2021

Levin came out to check our system as we moved in in October and could tell the previous owners didn't really do any upkeep on anything, including our HVAC. We noticed an odd odor one day so I called NexGen and Levin was our guy. He checked everything out, gave me some tips as a first time homeowner. He was also super nice to my toddler and very people friendly. I'd definitely call again and 100% request Levin.

Autum P.

7/28/2023

Edson listened to our concerns and came with solutions! He made sure that we were taken care of in every step of the process of us getting our A/C replaced. He made himself available when I had questions after our installation and had someone show up super fast to fix the problem. We appreciate the professionalism that Edson and his team brought to our installation. They got it done in one day and we have been comfortable ever since!

Nia N.

Aug 13, 2022

Response time was great. Even on. 98 degree day in the valley he had service scheduled for just a couple hours after our call. Felipe (our tech) was both knowledgeable and friendly. Very professional as he explained each step he took to get our AC back online. Definitely will be using Felipe in the future.

Brie P.

5/21/2018

I had some issues with my Nest Learning Thermostat so I messaged Nextgen on Yelp and got a super quick response!! They were very helpful, nice, and able to get me an appointment the very next day. Wacky technology, my Nest decided to work again on it's own so I didn't end up having them service BUT I will definitely use them in the future because of their professionalism and their desire to help. So glad I found Nexgen!!

Whelma C.

Apr 15, 2023

Yasmine and Orlando are very honest and very kind human being very detailed about what needs to be done and very helpful. I like that they are straightforward about everything. I'm definitely gonna asks for Orlando and Yasmine. I liked the idea that they brought they shoe covers inside your house. Yasmine and Orlando are the BEST!!!!

Gloria P.

Sep 14, 2023

Justin provided excellent service on my air conditioning unit that stopped working on one of the hottest days this summer. He arrived promptly. He thoroughly discussed the scope of the work needed. My a/c was running again a short time later. I am so happy that I contacted NexGen. Thank you, Justin for your awesome work.

ted l.

7/27/2023

Signed up for their membership to get a diagnostic of our 1-ton AC minisplit which was not blowing cold air. The tech came and proceeded to blow hot air. The electrical was done wrong, the lines to the interior unit are done wrong. Your compressor is broken. I leaned down to listen to the compressor and heard it running. Isn't it running? Kind of like the sound of a refrigerator compressor when it is running? He didn't respond and changed the subject. I asked if he could recharge the freon, and he said it wasn't an option since a freon leak was most likely and it would be too costly to track it down. His solution was to replace the whole unit. The cost? About $7000. The technician was willing to lie so that he could aim for a replacement instead of a repair.

This morning, I had another company come and diagnose the problem. The tech cleaned the coils, recharged the 4 pounds of freon and charged $500.

I regretted not checking with the Better Business Bureau before trusting the reviews on Yelp:

bbb.org/us/ca/anaheim/pr…

Joe M.

08/03/2019 12:00:00 SA

My air conditioner stopped working in the middle of a heat wave, and I was forced to move my newborn daughter and her mother to a hotel, while I put up various fans to try and keep the place under 100 degrees. It was Saturday, and I woke up early to try to find a reputable AC company that would be willing to come to Northridge on a short notice, without ripping me off. To my surprise, many companies were straight out rude (what do you want, or you have to wait till Monday, I'm busy) while others simply didn't care to fight for my business. I finally got a semi-rude guy (I'm too busy now, this my busy season. No promises.) to agree he would call me when he was done with his day, to see if he could help me or not. I felt like I was in front of the Soup Nazi and I just didn't want to piss him off, in case he agreed to grace me with his assistance. I finally got down the list to NextGen Air Conditioning, and instantly I felt a difference. The nice lady on the phone was honest in explaining that the techs are very busy today, but I will put you on hold and find out what we can do for you. She came back saying she would add me to a tech's route, but I would have to be patient. I agreed. The tech that came was Mark Ocampo, the epitome of a professional technician. He was nice, courteous, professional, and very knowledgeable. He took the time to explain the problem as he diagnosed the issue, and finally presented me with the options for repair. The pricing was surprisingly quite reasonable, and Mark was not out to take advantage of an emergency situation, unlike AC tech's I have had the displeasure of meeting in the past. At the end of the day, my baby girl was happy to leave the hotel, and return to her own crib. I proudly texted the Air Conditioning Nazi the following: Please cancel my visit request, the issue was handled promptly by NextGen Air Conditioning. I got no response. Thank You Mark, and NextGen Air for stepping up. To Mark's boss: This guy is a keeper. Make sure he get's what he needs and wants to stay happy with your company, he definitely adds value to your organization.

K M.

5/16/2018

They are straight up. Come on time, give a great analysis for a reasonable fee.

Steven T.

Sep 18, 2019

James and the Nexgen air guys saved me a small fortune!

One of my AC units was not working. The first company I called looked at the unit (which is in a somewhat difficult spot to service) and immediately told me I needed to replace both units for around $8,000. Ouch! I called Nexgen for a second opinion. The service tech James arrived on time and gladly pulled up all the deck boards he needed to in order to service the unit. He quickly discovered the capacitor had blown. $300 repair and done in under an hour.

Can't speak highly enough of these guys!

Robert Z.

Jan 31, 2019

I called NexGenAC for their heating service promo. Other companies have serviced my unit, and mentioned that I need new duct work and a few other replacement parts. None of them wanted to do the job. NexGenAC sent Louis Reveles to my house for the service call and inspection. Louis spent a lot of time thoroughly inspecting everything within the duct work and AC unit. He concurred that the ducting needs a full replacement and the unit, if I wanted, should have a few parts replaced. He quoted me pricing options, and I have scheduled to have the work done next week. I will continue my review after the work has been completed. Thanks to Louis for his professionalism and honesty! Robert Z

Nancy D.

Aug 7, 2023

I didn't have svc by these guys so I can't speak to that, but the techs who answer the phone really don't seem know what they're doing. Someone made an appt for my commercial service on Thursday and an email address to get the after hours permit done prior to the service. That email was undeliverable (only accepts internal communication). When I called for the correct one, a different person on the phone said that they don't have any appts available until October... I wouldn't recommend calling in an emergency and ask LOTS of questions to make sure you're getting what is promised.

Shane H.

Sep 6, 2020

Thanks again NexGen. Drop 16k on a new AC system 3 months ago and it takes a dive on the 2 hottest days in LA. Mind you, 3 months apart so this is a repeat issue. Can't get anyone here tonight, hopefully they're at home nice and cool. The wife, 3 dogs, and myself are miserable. 97 degrees in my house. Thanks again.

Cindy S.

07/02/2019 12:00:00 SA

Last July 12, 2018, my air conditioner started blowing hot air. My AC was installed 6/23/13 so I called the Matthews AC who is the company that installed my unit. Unfortunately, Matthews AC was very backed up with the heat spell we had and suggested that I call a local company. I called NexGen air and George Ramirez, a technician with NexGen, came out to track down the problem. After inspection, Mr. Ramirez came into to let me know I needed a whole new unit. At that point, I showed him my installation paperwork and let him know that the warranty had just expired the week prior. I did tell him that I will have Matthews AC come out to check it over before I take his word at replacing my AC. So from that point he gave me a list of repair options which included a replacement. The first option given to me was what Mr. Ramirez called a bandaid for $726.00, I agreed to the service and my AC worked for the remainder of the hot season.
So we just had a very hot day in June and the AC did the same thing. I called Matthews AC and he sent a crew over to check out my AC.....the only thing found was a crimp on the end of the condensation line. So the bottom line is if the water can't drip through the line the system shuts down. Matthews AC replaced the end of the plastic hose at no cost to me. I really felt very taken advantage of by NexGen as most homeowners don't know what is wrong with our AC, Plumbing or electrical and we rely on HONEST service tech's. After reading the Yelp posting for NexGen there are approximately 20 or so other clients that had similar experiences. I did speak to one of the managers and really had nothing to add to this situation. If this is their practice to only sell new AC's then they do need to have someone review their services.

As of Wednesday July 3rd 2019 I received a call from management regarding my review. They were not aware of my situation. Ashley sevice manager, after reading my review reached out to to resolve my problem. The other manager had not notified upper management when I placed my call. Ashley when above and beyond to make my service call right. I will give NexGen another try.

Yeti D.

Jul 18, 2022

Came to us after Cool Air Pros destroyed our unit. Jose was honest, knowledgeable, neat, and thorough. Recommend.

Giovanni N.

5/21/2022

I called in for emergency request on one of my bathroom faucet that has a broken shut-off valve and water was continuously running despite shutting the main water line. Connor, the NextGen plummer arrived was able to fix problem easily. His customer service was great! and I appreciate walking me through the process.

Judy C.

Sep 6, 2022

6 month $20,000 brand new unit and already failed. System won't turn on. Called the company and unfortunately I'm having to wait 24hours just for a call back. Poor customer service. Poor equipment. Extremely disappointed.

Eddie K.

Feb 18, 2021

I wasn't going to write a review about Nexgen originally because we decided to go with another company. About a week ago we had our heater serviced by a Mom and Pop Shop , the technician told us that we shouldn't use our system anymore because it was giving off carbon monoxide and may be harmful to my wife and I and our 2 young children. We requested a quote from that tech to replace the furnace knowing that it could be a lot and came back with a quote of $10k because our ducting was asbestos. Wanting to get a second opinion I reached out to Yelp to request quotes. NexGen was quick to respond and came out a couple of hours later. When the technician came out he just did a visual look at the furnace and asked what we wanted and then proceeded on questioning, What do you want from me?, What do you want me to tell you?, and kept repeating that. I explained that we had two young children and we were told the furnace was letting off carbon monoxide. He then told me that they couldn't compete with Mom and Pop Shops and that unless we agreed with doing the whole system with them, he wouldn't do the job at all. We agreed to have him price the whole job out. When he was done he had 3 quotes which I appreciated. He told us about this new system that they were 1 of 3 companies in the state that were authorized to install. A VRV made by Daikin that was originally used in commercial applications and was now being adapted for residential use and would help save on our power usage, coming in at just over $30k. Wanting us to commit right on the spot we needed to discuss after all that is the cost of a car and that we would have to discuss it with my mother in-law that lived in the guest house and would be helping pay for this as it was going to give her central air and heat in her place. We discussed it and decided to call the original Mom and Pop Shop out to see if they could do the same system after all I did some research after the Nexgen tech left as he told me too and we wanted that VRV system. The next day the original contractor came out and told us he could do the exact same system and add in an additional zone in the house and added like a catwalk in our attic and all smart WIFI thermostats, so we decided to go with them. My mother in-law decided to text the technician from Nexgen and tell him thank you, but we were going with another company and he responded with, Was it the price?, not exactly as we paid a little bit more and then continued to text, I see you didn't want to go with the inverter system, VRV. NO, we did and we got it from the original Mom and Pop Shop, that didn't push us to sign the contract. We are happy with our choice and do thank Nexgen for giving us the idea of the VRV, which we love. I just urge anyone that uses them and any company for that matter, if it is a large purchase then get second opinions and don't let anyone pressure you into committing to a job unless you have fully thought about it.

Rajini J.

02/03/2022 12:00:00 SA

Great service, great people! Our home had very old duct work that needed replacing, it seemed like a very tedious job but Ashton and his team were able to work around my schedule and finished the job so quick! The technicians, Vladimir and Daniel, who initially came and inspected my unit, provided detailed information on what I needed to know. Ashton was very informative and very responsive to all our questions and even guided us through all the needed paper work. We're very thankful to him as he was able to give us such an incredible experience through his amazing customer service. Claudio handled communications with me while the team worked on our ductwork. Jorge, Christian, Edgar, and Memo were also very clean and respectful while working in my home. They were very efficient and were mindful of what needed to be protected while the work was being done. It was such a pleasure working with them and I would highly recommend!

Bob G.

Apr 15, 2022

Responsiveness was great. came next day, and in fact called and asked if they could come early, compared to our appointment time. 5 stars

Ramon the plumber that was sent, was great, very nice and personable. A young man that knew what he was doing. 5 stars

The price I was quoted to put in a new toilet seemed a little high, but was fair and in the range of quotes between $275 and $350. 4 stars

Overall, a 5 star company

Tammy G.

06/10/2023 12:00:00 SA

We needed our air ducts and HVAC checked. We had seen bees around an AC vent and we were concerned there was infestation. We needed the entire system checked and any insect problems addressed. The company sent out Felipe. He was on time and super professional. He wore disposable gloves and disposable shoe coverings to keep our house clean. He then went in the attic and assessed the situation. He took photos and video to show us what he observed and to propose a solution, which made sense. Our issue was solved. Felipe is very personable and could not have been nicer. Highly recommend!

Andrew S.

Nov 9, 2017

I needed a complete upgrade to my HVAC system, and had been shopping around for the past 4 months. I got quotes from multiple sources, ranging from a single-man AC shop on up to Costco. The product and price ranges were all over the map, and it was difficult to discern who was shooting me straight and who was ripping me off. I then had the good fortune of connecting with Dennis Rulli of NexGen. Dennis was all too familiar with what I had been experiencing, and he assured me that he and NexGen would do me right. And that's precisely what they've done. Dennis and I negotiated what I would deem a very fair deal for a high-quality product, which included the furnace, coil, compressor, as well as new duct work in the attic. The NexGen crew showed up the very next morning and got right to work. The entire crew was extremely courteous, professional and efficient. They banged out the install in 1 day, ran through the controls and systems with my wife and me, and left my house as clean as when they first arrived. I'm thoroughly impressed and pleased, and would happily recommend Dennis and the NexGen team to anyone I know that may be considering jumping into a new system.

alexia j.

Apr 21, 2023

Justin was super professional and efficient. He communicated any and all issues and what the next steps would be . Thank you again Justin !

Voloya C.

12/03/2021 12:00:00 SA

Having bought this house in 2011, we had the original central air and furnace from when the house was built in 1986. I have tried to maintain it as best as I could but it finally took a dump on me this past summer. I have been getting estimates for over 6 months and the entire process has been horrible. Every company I have talked to were trying to pressure me like they were drug dealers into buying their system. This past week, I reached out to Nexgen for a quote and they sent James. He looked at the system and asked me what I wanted to do, no pressure at all. So after talking it over with my wife, we agreed to get a new furnace. After contacting James for the purchase, he had mentioned that his manager was willing to give me a deal on an entire system. The quote was 10k less than most and we were sold. On the day of installation they sent Mark and his team to do the work. Let me tell you, Mark is a perfectionist and his attention to detail was impeccable. Once he was in his zone, there was no stopping him. His management of the crew was second to none and if I could hire him I would. NexGen really scored with him. Throughout the process I was constantly updated by management and even had a quality assurance manager named Bo on-site to inspect and help out. You can tell this company cares about its work, and it's employees by the way they carried themselves towards each other and with a smile. When it comes to AC service you can't beat NexGen!

Lola P.

Sep 16, 2018

Excellent company! Fast and honest service! Brian, the manager and his installers are very professional and friendly guys easy to work with. Great customer service! We are very happy with results!

M W.

03/09/2020 12:00:00 SA

Nexgen installed a brand new heating and air conditioning system in my home in 2018. The installation went smooth and I would like to say here that I was very happy about their professionalism (as they demand top dollar for their service, I was also expecting nothing but the best). When Jeff K was selling me this system, he noted that I will get six years of a FREE tuneup. First of all, they never called me to tune up the system in 2019. I called them in March 2020 to tune up the system. They were very professional to set up an appointment immediately, and a technician came at the scheduled time for a tuneup. Now here things are getting a bit off track! The technician said in your service contract, we didn't mention about FREE filter, and in fact, they didn't. Changing the filter is one of the important aspects of the new system tune-up, and it's not included. When I inquired, Nexgen said they can provide me a 1-inch filter for free, although my system needs 4-inch filter (!!!!!). In Amazon, you can buy this 4-inch filter for around $16. I didn't find any justification why NexGen denied to provide a $16 worth of air filter with their annual service agreement.

Summary: If you deal with them, please don't forget to write everything in the contract...what you will get in details. For example what will be included in the yearly maintenance serving package and what not!

Lore F.

Nov 12, 2020

I give Rueben Ramos a 5 star rating as my Nexgen air and heating technician. He was on time, very respectful, informative, detailed, friendly and very knowledgeable about my Nexgen air and heating unit. I would definitely recommend Ruben Ramos as an excellent Nexgen technician. L. Fitzgerald

James H.

Aug 3, 2022

If you like professional service, NexGen is the way to go. Arnold was prompt, clean cut, articulate and efficient. He was very clear about the work to be done and offered options to achieve my goal.

Sabrina F.

04/12/2023 12:00:00 SA

Finally, plumber I can trust! They arrived on time, respected my home, and did good work.

Zee I.

May 11, 2018

Our AC unit needed a major fix. One of the NexGen reps came by and assessed our situation and told us we needed a total replacement. We heard that before, so it was not a surprise. Once we agreed to evaluate our options, sales rep (Dennis) came (after hours!) and was absolutely amazing explaining all our options. We did not feel any sales pressure, he was incredibly friendly, patient and knowledgeable. He gave us few options to meet our needs and worked with his manager Shawn on getting best available price and quickest fix. Techs came the next day and everything was done within couple hours. Apparently our old unit was so old/bad that it essentially became a potential hazard. We are so glad we used NexGen, we would highly recommend them to anyone. They are fast, honest, flexible (they provide excellent payment options) and stand behind their work.

Holli P.

Jun 9, 2023

Okay. I must say that I am COMPLETELY in shock. We are a general building contractor and our plumbers are working on a very large job that we were unable to pull them off of. I researched Yelp and decided to call NexGen, mostly because of their ratings. They were definitely prompt in going to the unit BUT once the tech arrived it went downhill VERY quickly from there. We had a running toilet in a 1 bedroom apartment that the tech said was aged (fair enough), that the entire inside needed to be rebuilt and gave me three options: 1. Just replace the fill valve (over $200 for maybe 15 minutes of work and a max $30 part), rebuild the entire toilet (quoted over $500) and to replace the toilet was over $1,000.00. Not sure if it was a golden toilet and platinum wax ring or if he assumed it would take 13 years in labor to install. I told them to charge the card for the $88.00 visit that it took them to come up with these ridiculous quotes and to leave. Beware.

Robert Z.

1/31/2019

I called NexGenAC for their heating service promo. Other companies have serviced my unit, and mentioned that I need new duct work and a few other replacement parts. None of them wanted to do the job. NexGenAC sent Louis Reveles to my house for the service call and inspection. Louis spent a lot of time thoroughly inspecting everything within the duct work and AC unit. He concurred that the ducting needs a full replacement and the unit, if I wanted, should have a few parts replaced. He quoted me pricing options, and I have scheduled to have the work done next week. I will continue my review after the work has been completed. Thanks to Louis for his professionalism and honesty! Robert Z

Raymond Paul L.

May 6, 2022

I had a new air and heating system put
into my house .Dennis Rulli gave us an estimate . Work with us and got us a great price to fit our budget . He was courteous,
friendly, knowledgeable.
Technician Ramiro came right away and remove my old wall heater , taped it He did a great job.
A crew of six came in to demo and install the system in 2days!
The (2) installers
Esvin morales and Walter Aparicio were great! They stayed late and made sure there were no leaks or any. other problems. They explained clearly how to use the thermostat. ,They left everything clean , no trash was left behind. We're very satisfied customers and would recommend Nexgen highly! R & L

Mushigaga I.

03/08/2020 12:00:00 SA

This is a long overdue review. Last year we had to replace our tenant's heater and they did a great job at a competitive price, and completed the job quickly. It's still working fine. Would not hesitate to call again.

Sergio G.

05/09/2023 12:00:00 SA

I want to share my appreciation to Felipe from NexGen. I was aware of the age of our equipment and knew that we needed replacement. Felipe was sincere and recommended that we get quotes to replace the entire system instead of trying to repair the system (20 years old). He was such a courteous, patient, and honest individual. Based on our experience with Felipe, we are seriously considering replacing our system with Nexgen.

Brian C.

6/16/2023

Great work by Felipe - he performed an HVAC tune up service and let me know what I need to do to keep my system running in tip top shape. Would definitely work with him and NexGen again!

Robert 1.

5/13/2018

I contacted Dennis who came out the next day on Friday, we spoke about installing an AC unit plus a Water Heater, he was really helpful and worked with me regarding the price, no tough sell he is straightforward and honest. He offered me a great deal for the systems if I installed them the following Monday which was not an issue, all I asked was if they could be at my home by 7am on Monday. On Monday at 7am the 3 guys arrived Carlos, Arturo and Marvin. They quickly got down to the installation, I was able to leave them alone at the house while I went off to work, I popped back lunch time they were making great progress, they were so neat and tidy, putting down tarps etc.. I came back at 3pm as they had finished up the installation, Carlos went through the various new systems with me, boy what a great job the guys had done. They completely relined the cupboard where the furnace is and they used all new piping to the roof. The condenser outside they installed a new slab and made a great job of that without marking up my wooden deck. They installed the water heater which is now up to code which was great. So I had 3 new systems all up and running by 3.30pm. They cleared away all their boxes and mess in no time. I was really pleased with the whole experience and would recommend them not only for the great price, also their great service and installation. 5 star service all the way

Theresa M.

Jan 24, 2022

NexGen came to my rescue last winter after my HVAC system failed . Since then they have maintained the new system , added insulation and worked with me to have my house at a comfortable temperature.
The outstanding employee is Taylor. He is personable and professional and takes pride in his work. I have made this known to NexGen and am happy to post this review on Yelp.

Keyvan V.

5/24/2023

Justin from NEXGEN was polite, punctual and very knowledgeable.
He called me before he inspected the A/C unit and called me after that to explain
clearly the issue in detail. He identified the problem promptly and didn't charge me for the agreed service fee. Appreciate Justin for the great job

Leah H.

06/03/2023 12:00:00 SA

Excellent service technician and he came with so much knowledge and experience. We were having HVAC problems and once NexGen technician arrived, the issues were addressed and resolved in a single visit.

Special thanks to Jose the exceptional technician for a job well done. I would recommend this company to everyone needing help with HVAC issues.

Ponch E.

Apr 29, 2023

Overall I was disappointed by many things. I was charged $15,000 for the complete project. I originally called them to repair a squeaky sound coming from a new, 1 year old NexGen unit . The repair/ Sales guy said he had to go up into my attic to inspect the ducts . He basically came back and told us the ducts were the problem, some were collapsed and had cracks . My wife was nervous and concerned. We were told we needed to upgrade the insulation. Total cost of the quote was $15,000.
Here are some suggestions:
1. Get three quotes . I trusted them with the quote .
2. Make sure the contract has details. My contract is very vague and simple. My fault for trusting them. They lean on Christian family values. The contract does not specify labor costs and material cost . Make sure they show both labor cost and material costs.
I have more detail to my experience and hope if you read this it will help you make a decision. Now that I saw the type of work and materials used I can base an actual cost of the job to approximately $9,500. I have cameras in front of my home which I was able to see all materials used.
I went up to the attic to see what the first crew did. WHAT A MESS! I was upset. See pics attached. I gave them a second chance to fix it . They did send another crew an they did an ok job. Waiting on the City inspector to sign off . We are in our 60's and feel we were taken advantage of. We did sign the contract and will keep our promise to pay in full .
Conclusion, if Nextgen wants to correct this experience, they should send me an itemized invoice with parts and labor. They will see I was over charged $5,000. If I did not go up to the attic to inspect the first time I would have lost more $$$. Maybe NexGen will and honor God to what is right.

Stephanie O.

2/21/2018

Very impressed with the professionalism and knowledge of the technician. Jose V from the Northridge location was able to diagnose and repair our a/c and heater unit. The job was completed same day at an affordable rate. Jose was thorough in explaining everything that needed to be repaired. He even noticed an issue with our drainage pipe from the roof and repaired it. The customer service over the phone was great as well. They were courteous and called same day to ensure my scheduling needs were being met. Would highly recommend nexgen and will use them for future needs.

Carol B.

Aug 1, 2020

The best of the best! I own a Preschool and late Friday afternoon our air conditioner quit working. It was 100 degrees outside with the heat expected to continue through the following week. We have used Nexgen on numerous occasions and have always been pleased with their service. I called them right away and they scheduled an appointment for me Saturday morning. Edward showed up on time with a great attitude and went right to work. He found the problem and was very professional. Edward explained everything to me and went to work on fixing our air conditioner. Edward completed his repairs and wrote up his invoice and explained to me that I was only being charged the Service Call as he was donating his time in Labor Costs for the children of Kids n things. I am writing this with tears in my eyes. It has been a rough road for us during this Covid Pandemic and our budget is extremely tight. Edward you are one in a million. Thank you from the bottom of my heart!

Robert 1.

May 13, 2018

I contacted Dennis who came out the next day on Friday, we spoke about installing an AC unit plus a Water Heater, he was really helpful and worked with me regarding the price, no tough sell he is straightforward and honest. He offered me a great deal for the systems if I installed them the following Monday which was not an issue, all I asked was if they could be at my home by 7am on Monday. On Monday at 7am the 3 guys arrived Carlos, Arturo and Marvin. They quickly got down to the installation, I was able to leave them alone at the house while I went off to work, I popped back lunch time they were making great progress, they were so neat and tidy, putting down tarps etc.. I came back at 3pm as they had finished up the installation, Carlos went through the various new systems with me, boy what a great job the guys had done. They completely relined the cupboard where the furnace is and they used all new piping to the roof. The condenser outside they installed a new slab and made a great job of that without marking up my wooden deck. They installed the water heater which is now up to code which was great. So I had 3 new systems all up and running by 3.30pm. They cleared away all their boxes and mess in no time. I was really pleased with the whole experience and would recommend them not only for the great price, also their great service and installation. 5 star service all the way

Suzanne D.

07/09/2022 12:00:00 SA

We have used NexGen for air conditioning maintenance and repairs for the last few years. All the technicians have been great. They were prompt, cordial and took care of the problem quickly. We also had our tankless water heater inspected and flushed twice and were happy with those services.

The last HVAC tech, Manny was exceptionally thorough, knowledgeable, and caring. He showed that he really wanted to make us feel that he would be there to take care of all of our air conditioning needs. He explained things extremely well to us. I would definitely recommend NexGen for maintenance and repairs. For that we would give them 5 stars.

However, we chose not to have NexGen do the HVAC replacement when it became clear that we would need to replace coils and condenser as the repairs were only temporary fixes. While discussing the options with the salesman, he was really pushing one option in particular, the most expensive one. We did not feel that he was really taking our needs into consideration and was trying to sell us more than we really needed. After obtaining other comparison quotes, we found the other companies to be at least a few thousand dollars cheaper for the same thing. One in particular had exceptional ratings and a great price so we went with them. We are happy with our choice and the HVAC is humming along beautifully!

Leo G.

Sep 26, 2018

5 stars for the technician Max. Max came to fix pretty fast and he even brought his own shoe cover.
Fast and honest service! Great customer service! We are very happy with results!

Dee E.

10/10/2018 12:00:00 SA

I wanted to like them and I wanted to give them business but they never responded to schedule a time to do the job. The hunt continues for a company that can do the basics of returning a call or email.

Randall B.

Feb 19, 2019

Excellent company, excellent service and great price. We had all kinds of problems with a roff heating unit on a rental we own and Dennis came out on a Saturday, guaranteed there would be no problems and the new unit was installed Monday. There were some issues due to some duct damping that had done by another company, but NexGen came out and took care of it. Highly recommended!

Vanessa A.

Apr 20, 2023

I had the most amazing experience with Rolando. He came to the house on time. He was professional, friendly and explained everything in layman's terms.

Yasmin came and did an amazing job as well. She explained pricing and the next steps for this project. We connected very easily and I felt at ease moving forward with this investment.

I also had a great conversation with Edson, the manager. He was honest and professional. He wanted to make sure all my questions were answered before the start of the project.

My experiences with Nexgen were great! I would highly recommend this company to any family who needs a new heat/air system.

Rich E.

May 15, 2021

I was having trouble with an old a/c roof unit on my house and Technician Levin came out to check on it. He was great, kept his distance and made the whole covid 19 experience a simple breeze. He helped me understand the parts that weren't working and why they needed to be replaced.

It turns out my system was in bad shape and even if I repaired it, soon something else would fail. Once we realized my situation, Dennis came by to confirm and help me configure the best options for my budget.

I am happy to say I am replacing my 25+year old unit with something much more efficient and up to date all thanks to Levin's expertise and Dennis' guidance. The very next day Gonzalo came by with his crew and knocked out a complete duct and unit replacement in one day. Great job!

Would I recommend? YES! Definitely!

Overall from beginning to end my experience was 5 star just like the rest of their reviews. Thanks guys!

Areg A.

Dec 19, 2020

Update: I called Next-gen a year after doing an $18k project, for which I left them a stellar review. What was remaining from the initial job was a 1.5T Mitsubishi mini split for the garage for $3K, which the had told me a month ago they would honor. The sales guy showed up promptly the next day, and we discussed some changes to the scope. We agreed that instead of the 1-zone 1.5T I needed a 2 zone system, plus I also wanted to put a tankless heater outside. They came back with a $17,500 quote, after discounts for the AC and the heater, installed. The retail price for some of the best Mitsubishi 2-zone/2 head mini splits is $2700, and the best 8GPM tankless heaters are around $2000(Rinnai or Takagi). Of course there is additional cost in pipes etc and labour for a day of work, so say $4700 + $1000 (line set) + $1500 labor for 1 day of work for a crew of 3. That's $7200 give or take. After speaking with their supervisor the final price I was told they could do this project for was $15,000. They explained how the company had grown from 23 crews a year ago to 75 today, so the owner Ish doesn't speak with the customers any longer and they need to pay the 100 girls running around the office. I got several quotes from other companies and the average price to do this work was around $7-$8K, which makes sense per my estimates. Lastly, I had referred NextGen to my brother to replace a copper line set for his garage mini split (lower end system, $750 total retail price with the line set), and he was quoted $2000 to replenish the freon and change the line set. So I told Zachary (polite manager who followed up and who did his best to fix the situation) that while I once thought NextGen was great to work with, they don't seem to care about their small customer any longer, but then again they must have plenty of big commercial projects to pay for the massive overhead they kept mentioning about throughout this last interaction...

Jovana S.

06/01/2023 12:00:00 SA

This review is for Justin. He did a great job as a technician. Thanks to him I was able to learn what an actual AC tuneup is. Justin was detailed and took his time to explain everything to us. Now I know what to look for when a yearly tuneup is done and I appreciate Justin for that! Thanks for being honest and spreading your knowledge:)

Fernando V.

May 30, 2023

Outstanding Home AC System Repair Technician from NexGen -

I recently had my home AC system looked at by NexGen repair technician (Anthony Herrera) and I wanted to share my overwhelmingly positive experience.

First and foremost, the technician arrived at the scheduled time with constant updates via text that he was nearby. He was courteous and first took the time to listen attentively to my concerns regarding the AC unit, ensuring that they fully understood the issue at hand. His friendly demeanor immediately put me/my family at ease, and I knew I was in good hands.

Anthony's (technician) ability to communicate throughout the inspection/repair/tune-up process was exceptional. He patiently answered all my questions, since my background is electrical engineering providing detailed explanations and offering helpful suggestions kept me very interested in the process.

In conclusion, my experience with the NexGen/AC system repair technician was outstanding in every aspect, truly commendable, and trustworthy in my opinion. When we started to add up all the cost of possible repairs/upgrade on a 13-year-old system it was almost at a new system price. At this time, I asked for a quote on a New complete AC/heater system with new duct work. Their price was a bit higher than when i first installed a new unit 13 years ago.

Anthony also took the time to create several options for system upgrades. I felt I could trust him. Oh, he also reminded me that there was special discount and financing through Home-Depot credit service available. Which I took advantage off just in-case we bought a new system I was pre-approved.

I truly feel that since there were no questions that were not answered and exceptional professionalism, expertise of the product this will definitely be a company I will call again in the near future. ( NexGen AC/Heating/Plumbing). Since we will be doing some home additions in the near future, we decided to put a pause on installing a new AC/Heater system at this time.

Robert K.

May 8, 2018

Nex Gen did a great job installing an efficient heating system a few years ago. They did an equally professional job installing a new air conditioning unit a few weeks ago. Charlie came out, took his time, and explained everything and offered a good deal. He also gave me specific names and phone numbers if we had any problems. This is a company that prices fairly, installs quality units, and cares about keeping their customers happy.

Rose C.

Dec 30, 2021

i would like to take this opportunity to let you know what an
asset to your company trenton perry is!! he is extrremely knowledgable ...his customer sevie skills are outstanding...
i was confused about many things that had too be done to
my air conditioner.....he explained everything. if i ever have
a problem again...i would requeest him. thanks

Ava J.

Jul 17, 2018

I just had Pablo (project manager) and Roger install an entire new system in my condo replacing the original and defunct system from 1974... it was complicated, tricky and not easy but the guys took the time, were thoughtful, thorough and did an AMAZING job. I even had to leave for a meeting during their work and fully trusted them in my place. They also hooked up my Nest thermostat which is working like a charm with the new HVAC system. I really appreciated their hard work and the pride they took in doing a great job. Highly recommend!

Carlos H.

Oct 6, 2018

Nexgen was absolutely perfect. I had no idea what to expect since I know little about HVAC systems. Our technician was thorough and explained each step. He also offered advice on how to prevent unnecessary repairs.
They were also on time and didn't take too long.
Thanks!

Shari K.

Jul 30, 2018

******+ (A+) This NexGen team is among the finest professional group with whom I have ever worked...and I have had many repairs done... so I speak from much experience. NexGen is great. From the first meeting with Jorge, the NexGen representative, to the departure of the three extremely capable team members - Carlos, Marvin, and Arturo - everyone including the roofing pros and the crane operator went above and beyond to complete the far-more-challenging-job than expected. Without one word or one extra charge, no matter what the challenge, they simply did what needed to be done EXCELLENTLY! After reviewing many companies, NexGen's heating and cooling systems (2) - have superb technology at the best competitive price. NexGen is THE team!

Rose C.

12/30/2021

i would like to take this opportunity to let you know what an
asset to your company trenton perry is!! he is extrremely knowledgable ...his customer sevie skills are outstanding...
i was confused about many things that had too be done to
my air conditioner.....he explained everything. if i ever have
a problem again...i would requeest him. thanks

Dina A.

Jul 12, 2018

I am very impressed with the customer service of this company. My A/C had not worked well for the past 4 years since I purchased my house. I had been told by various repairmen that the problem was it needed refrigerant or the lack of air was that I had floor vents, or that I needed to move the unit from the basement to the attic and install all new ductwork and wall registers. I always felt like they saw an older widow and were trying to take advantage of me. The unit quit working completely during the heat wave that struck last week and I was left scrambling to get someone out to replace it. I must have called 6-7 places on Monday and no one even answered their phones (to date only 1 called me back to schedule someone to come out in 2 weeks). I saw NexGen's ad on the morning news on Tuesday and decided to give them a call. To my surprise, someone actually answered the phone AND was able to send the area manager, Dennis Rulli, out later the same day. Dennis was very knowledgeable, explained that my ductwork was not defective, I did not need to move the equipment to the attic and didn't need new registers but that I just needed a new condensing unit. He didn't try to oversell me on a larger A/C condenser than I needed and scheduled the work to be done 2 days later. The installation techs showed up on time, did the work in a professional manner, were polite and answered all my questions and cleaned up before they left. I highly recommend this company! Thank you NexGen!!

Soo C.

8/31/2021

Our AC blew out and Juan came and gave our landlord a quote. He came back the next day which is today and fixed it!!! We are very grateful and would definitely recommend him because he is very reliable, honest, and punctual. Thank you Juan!

Jesse W.

9/24/2022

Our AC broke and I called NexGen at 8 AM and Justin was there to look at it by 8:30. Everyone was super helpful and eager to help us fix the problem.

Peppa P.

2/18/2023

Great experience with Kim and her team. Reliable, responsive, and honest. Friendly, great follow up and quick call returns.

Craig T.

Mar 11, 2023

we had a small gas leak somewhere in our house, my wife called NexGen and talked to a very nice woman in costumer service who said she could dispatch a tech between 4 and 5 pm the same day. Around 2 pm we got a call from the tech John Zarate and he said he would be at our house within 30 minutes. when he arrived he went straight to work trying to locate the leak. Through the process of elimination John was able to locate the leak and make the necessary repairs. John was very knowledgeable, professional, courteous, and was very good at communicating during the entire process. NexGen provides high quality service for a reasonable price. I give the entire experience 5 Starts and will recommend NexGen to family and friends. Thanks again John! You made the entire process a pleasant one!!!

Brian C.

Jun 16, 2023

Great work by Felipe - he performed an HVAC tune up service and let me know what I need to do to keep my system running in tip top shape. Would definitely work with him and NexGen again!

Robert L.

03/07/2018 12:00:00 SA

Brian Shirley came over and made a very competitive estimate. His guys were over the following week and knocked out the job in two days with very little disruption to the house. The installers were thorough, polite and neat. They cleaned up after themselves and instructed me as to how to operate and maintain the unit. They made sure I was happy with their work before leaving the house.. couldn't be happier. Now if Thies unit lasts 60 years like our old one did we will have gotten our money's worth and more!

Ranil A.

May 20, 2023

Felipe came out and was super helpful in fixing my AC. He was tenacious in finding the issue and came back when there was an issue and helped out again. Would recommend.

Ali R.

Apr 15, 2022

I had a follow up appointment with Teshawn for a pressure check on my AC system. He actually showed up earlier than expected, which was great. He was very professional and listened to what the issues were. He explained every step of the way of what he was doing when performing his checks. Once completed with his checks, he provided me with a detailed description and quote to resolve the problem we're having. I would gladly welcome Teshawn back to our property for future appointments.

Madawy M.

May 20, 2023

Our Unit took a dump and with the crazy weather we've been getting I didn't want chance having to deal with Heat again this year Called for help and Justin arrived. Such a knowledgeable guy! He knows his job extremely well!! Appreciate is professionalism and timely manner to get our AC back and running. Highly recommend !!!

Walter O.

May 18, 2023

Jose Rubio was honest and reliable. I feel he went out of his way to make sure our HVAC system was working adequately. Will definitely continue having them service our equipment in the future.

Daniel H.

Sep 21, 2022

Amazing. My wife and I have been in our house for 12 years, and every summer we are roasting inside. Running our AC unit nonstop, nearly 24/7, once the summer would get over 105 we couldn't get our house below 79 degrees. Weather stripping, trying to fix insulation, caulking around windows, nothing. I called Nexgen and their guy came out to check through our attic. He told us the previous homeowner had jacked up our duct work in the attic. The initial home builders had used non insulated bare metal ductwork, used for heating, as our duct. No insulation around the duct, there were even a few 2-3' gaps between ducts, that had NO duct, and were actually bridged by tons of duct tape that had been stretched from one duct to the next, creating a 'duct' made completely out of TAPE. He gave me multiple quotes.

The ultra hot summer weather was coming, so my wife and I told him we'd like to go forward. He got on his phone, started talking to his office and told us HE COULD HAVE HIS GUYS AT OUR HOUSE IN 45 MINUTES to start on the system!!

That's insane! (in a good way!!)
We told them to start the following day. We booked a hotel room for 2 days, packed up the kids, and in just 2 days, NexGen had sent an army of technicians to our house, tore out ALL of our old ductwork, as well as our HVAC unit and the condenser unit from our garage and outside.

They RELOCATED our brand new HVAC unit up into our attic, right in the center of the house, so now the amount of air we our getting out of our ducts is AWESOME! And I am in complete shock that you cant even hear the AC unit in the attic, though its' practically right over our heads in the attic.

Because nexgen also does plumbing, we had them remove our 20 year old water heater, and installed a brand new 50 gallon tankless water heater in our garage.

They demo'd out everything, put in the new HVAC ductwork, which looks fantastic, installed the new amazing HVAC unit in our attic (which REALLY IS QUIET!!!) and the new water heater, and cleaned everything up. All in 2 days.

I couldn't believe that the moment my wife and I gave them the go ahead, they literally were ready to have guys at the house within 45 minutes. They can start immediately on any job, because they don't need to order anything. They have all of the units in their local warehouse.

These guys are awesome!!!!
Our house is cool for the first time since we bought this place.
It's the first summer where we haven't had to worry about what to do with the heat and our kids.

Matthew G.

Apr 13, 2021

Gabriel showed up in a face mask about an hour after I called for service - which is basically instantly when it comes to contractors. Gabriel was very knowledgeable and easy to work with. Zero hassle, got the job done quickly and thoroughly. The pricing was less than 1/5th what other contractors have charged me for similar work. The company also has several other trades incase a project gets complicated. I've added this company to my rolodex.

Summary/Takeaway:
Prompt, knowledgeable, honest, helpful, affordable

Judy C.

Nov 2, 2019

Roger Cuadra serviced our A/C Heating today and I really appreciated his thorough explanation of our unit and services we can do to make our unit more efficient. I would definitely be using Nexgen again because of his service.

Robert K.

05/08/2018 12:00:00 SA

Nex Gen did a great job installing an efficient heating system a few years ago. They did an equally professional job installing a new air conditioning unit a few weeks ago. Charlie came out, took his time, and explained everything and offered a good deal. He also gave me specific names and phone numbers if we had any problems. This is a company that prices fairly, installs quality units, and cares about keeping their customers happy.

Mark F.

7/25/2021

Marvin and his crew came in and did a excellent job on reinstalling my existing ac unit and ducts. I learned a hard lesson, don't go cheap when hiring a contractor. The ac is working the way that I expect it to. I'm now confident that my family will be cool they the summers ahead. Thank you Nexgen!

Giovanni N.

May 21, 2022

I called in for emergency request on one of my bathroom faucet that has a broken shut-off valve and water was continuously running despite shutting the main water line. Connor, the NextGen plummer arrived was able to fix problem easily. His customer service was great! and I appreciate walking me through the process.

Kim M.

Jul 3, 2019

Very responsive to Yelp Messaging, and accommodating in scheduling.
Price for tune-up/service of A/C units was fair and moderate to low compared to competitors.

One minor complaint is being made to feel pressured into upsells once on-site, but sadly that is pretty much the same with all service companies.

Sunil W.

4/18/2023

I got a quote for them to make my fuel line which is about 2 -3 feet into galvanized steel and because their pricing was higher and they could not price match another offer I received, Nexgen offered a complementary gas repair to be performed by another company. How nice was of that for them to offer this to me. I will reach out to them again next time I need plumbing work :).

John S.

9/23/2022

Contacted them for an urgent repair. They at least seemed to communicate well...one star for that. I received a text saying the plumber would be there between 8-9am the next day. At about 8:45 a plumber called and said he had been double booked by nexgen and wouldn't be able to come to my house until 11 or 12. When I got in contact with the office, they offered no conciliation or customer service, just offered to reschedule at another date.
Now I'm left scrambling to find another company to come fix my plumbing.
Make sure you set aside a full day when you book with nexgen. The lack of concern for a customers time is a common problem these days, and this company is no different.

Abbey A.

Sep 11, 2021

My technician Brandon came out on one of the hottest days of the year in July when my air conditioning unit went out. He explained multiple options for repair and for a new unit. I ended up going for the repair and my unit is working great. About 2 months later when my neighbors complained about the noise, Brandon came back and put pads on it to help with the vibration. He remembered everything from when he was here before. He was very quick and helpful. Even during a time when parts are scarce. I will definitely call them back when I'm ready for a new unit.

Mel G.

Jan 14, 2023

I had a shower and one toilet back up and the next day, my 2 kitchen sinks did the same. Then my other toilet backed up.

It was determined that my sewer pipes from the house to the mainline were rotten. The were the original pipes from around 1946.

Techicians Pablo and Jose really worked hard and did a wonderful job.

I would certainly recommend NEXGEN!!

Ali R.

4/15/2022

I had a follow up appointment with Teshawn for a pressure check on my AC system. He actually showed up earlier than expected, which was great. He was very professional and listened to what the issues were. He explained every step of the way of what he was doing when performing his checks. Once completed with his checks, he provided me with a detailed description and quote to resolve the problem we're having. I would gladly welcome Teshawn back to our property for future appointments.

Fishell P.

Dec 19, 2021

Well they kept saying leave an honest review so here goes...

The service call 4 stars:
My original appointment was Thursday from 4-6. At 5:45 I called because I did not hear anything and after speaking with the service department I got rescheduled to Friday with no timeframe. I called again Friday morning around 10 AM because I still I didn't hear about a timeframe that the technician was coming. The representative gave me the timeframe and waived my service fee because of the communication issues I was having with the company. I thanked her for that and my technician Derek showed up on time and he was really nice and helpful and told me what was wrong with my air conditioning package unit and even fixed the wire to my nest so that I can now have heat flowing into the house. The main issue is that my unit is 37 years old and needs replacement. What a surprise.

The Estimate process 2.5 stars:
So the project manager Denis came to my house same day to give me pricing of a new unit because the repairs to a 37 year old air-conditioning unit would not be worth it and it would constantly need to be repaired. So when I sat down with Dennis he gave me the pricing of a new unit Nexgen/Amana and installment and that was the price of a brand new Nisan Versa (look it up and you'll get my drift... $15,000). I told him I was not prepared to pay that much and wanted to see about repairing the unit and he said... OK well give me a number that you think you're comfortable with to purchase a new unit. I'm a new homeowner, so I don't know how much it cost to replace air-conditioning units but if you're going to give me a price of 15,000 I am going to say I would feel comfortable around 10,000. So then he called his boss put him on speaker phone and then it was a whole show about how they're not supposed to do this but because I am a nurse during the pandemic we will give you this deal of $10,000 and that this is the best deal in town and they will do it right the first time and they are highly rated on Yelp and A on BBB and everyone else is a mom and pop shop.

I almost signed on the dotted line until something internally told me to do a quick Google search while he was writing up the contract. A quick Google search showed me that the unit itself is anywhere between $2,500 and $3,000. So in my head I'm like why am I being charged $7,000 to install it. I pumped the brakes and said that I needed to get at least a couple more estimates before proceeding with contract and then thanked him for his time. He then assured me that we would be in contact on Monday because I would not be able to find a better deal than theirs and if so they would match it. I immediately got back on Yelp and sent out a messages to a couple of companies that all had five stars and over 200 reviews. Also companies that had A ratings on BBB (because that's what I was continually being told that Nexgen had during my appointment ). I also reached out to my friend who is a contractor and when I told him the whole process he laughed because he said that's how a business is ran. The expectation is not for the customer to actually do their own research but to go face value with what is said and sign on the dotted line.

All the estimates of different companies (I received 3 others) after coming out and looking at my unit were under $10,000 without needed to do any negotiations . They all offered crane usage, verified work permits and licensing, and the same warranty guarantees that my original estimate with Nexgen offered. At that point I felt comfortable with my decision to go with another company because of how my experience was with that estimate process and it felt very honest and transparent.

So in summary the service call was good but if you're going to buy a whole new system with them my advice is to get at least 3 to 4 estimates before making your final decision otherwise be prepared to shell out a pretty penny or be savvy and negotiate better rates off bat.

Joe E.

Apr 26, 2018

I was contacted by a very friendly Nexgen representative shortly after writing my original review and she apologized for the mix-up. She asked if she could get somebody out here to make the situation right and I said if you can that would be great. Good as her word she had a tech out here the very next day to do the checkup. He was friendly, professional, and very thorough. Took apart my ac unit and furnace, cleaned them both up and ran diagnostics on the whole system. Everything is working as it should, which is great considering summer is on its way and it gets hot up here! I like the service so much that I signed up for the maintenance pass for two additional visits. I wasn't pressured into it, there was no hard sell, he just asked me if I would be interested and since it's work I'd be getting done anyway I said yes. Needless to say I will be using Nexgen for all of my heating/cooling related issues in the future. Great customer service, which is rare these days!

Naomi N.

4/13/2021

Chris Furness is an exemplary customer quality control supervisor with NexGen. As a Human Resources professional I am impressed, with his respect, responsiveness and follow up. Thank you, Chris.

Thylyn H.

Jan 18, 2019

Nexgen Air Conditioning Heating and Plumbing offers exceptional service and peace of mind.

We were recently told by another company with which we had a maintenance contract our system needed a major repair that would be costly and that labor was not covered under our warranty. You can probably imagine the stress this unexpected expense caused. Displeased with the other company's business practices we decided to reach out to Nexgen to inspect and install the needed part(s).

Our Nexgen technician, George, was a breath of fresh air. He inspected our system and explained why the assertion that such a newer system needed major repairs was unfounded. In fact, he showed us that our system was in excellent condition. The Nexgen Customer Support rep over the phone explained that this second opinion would be FREE, but this company has earned our business and trust. We have now signed up for their maintenance plan and are delighted with their consistent attentive service and professional and warm demeanor.

Thank you Nexgen

Christina C.

2/19/2019

I reached out to NEXGEN for their Special: $68.00 Heating system maintenance/inspection. Mark Ocampo Service Technician was extremely through and did a fantastic job! I will definitely be signing up for their Blue Club which includes 2 complete system tune ups once in winter and once in the summer for a total cost of $135.00. NEXGEN is by far the best service and price. I am delighted with the work that was done and I highly recommend!

Dina A.

07/12/2018 12:00:00 SA

I am very impressed with the customer service of this company. My A/C had not worked well for the past 4 years since I purchased my house. I had been told by various repairmen that the problem was it needed refrigerant or the lack of air was that I had floor vents, or that I needed to move the unit from the basement to the attic and install all new ductwork and wall registers. I always felt like they saw an older widow and were trying to take advantage of me. The unit quit working completely during the heat wave that struck last week and I was left scrambling to get someone out to replace it. I must have called 6-7 places on Monday and no one even answered their phones (to date only 1 called me back to schedule someone to come out in 2 weeks). I saw NexGen's ad on the morning news on Tuesday and decided to give them a call. To my surprise, someone actually answered the phone AND was able to send the area manager, Dennis Rulli, out later the same day. Dennis was very knowledgeable, explained that my ductwork was not defective, I did not need to move the equipment to the attic and didn't need new registers but that I just needed a new condensing unit. He didn't try to oversell me on a larger A/C condenser than I needed and scheduled the work to be done 2 days later. The installation techs showed up on time, did the work in a professional manner, were polite and answered all my questions and cleaned up before they left. I highly recommend this company! Thank you NexGen!!

Leo G.

9/26/2018

5 stars for the technician Max. Max came to fix pretty fast and he even brought his own shoe cover.
Fast and honest service! Great customer service! We are very happy with results!

David T.

4/29/2023

We needed our AC unit checked out and NexGen got it done! Justin, the technician, went above and beyond in fixing our aging unit even though some parts were no longer available. Fast, reliable, honest... Highly recommended!

Dan M.

Dec 8, 2018

I called Nexgen to come out to my house and assess/repair my old floor heater. Louis was the technician that came to my house and he was very nice and knowledgeable. He explained what was going on and went over my options with me. He was very friendly and explained things in terms that I could understand. I would call them again if I ever have an issue with my heaters.

Gladys G.

8/13/2023

I had a great experience with the air conditioning team from NexGen (John, Johnny ,Nate, Benny, Hector and David) that recently replaced my condenser and furnace The heat and humidity outside were near record and with the broken HVAC, my family was left sweltering inside our home.

The anticipation grew as we eagerly awaited the arrival of the HVAC team that would finally bring relief to our home. Fortunately , this team were professional, highly skilled, and with a personalized approach that stood out. They were on time , explained the process , and paid attention to details.

Their teamwork was impressive, resulting in an efficient installation. The improved performance of my HVAC system post-installation is evident, and I highly recommend this team for their first rate service and dedication to customer satisfaction.

Fred Mah

Alicia M.

1/16/2021

Carlos, our technician, called before he was to come to our house as promised (btw - no 4 hour window!! They said between 8-9 and he called at 8 with a ten minute arrival time!!). When he arrived he was polite and went straight to work after discussing the process. His honesty was much appreciated. He noted we did not have the air filter installed . He called the manager who updated our filter at no cost. Again, it is his type of service you want and will subscribe to for future use. Thank you Carlos and the staff at Nexgen for your excellent work ethic and professionalism!!

Bernadette B.

Jul 13, 2021

They try to take advantage of an elderly woman. Don't trust them!

Mark B.

Mar 18, 2023

I had a great visit from Nexgen and Eddy P. to fix my mini-split system. It just needed a little TLC / cleaning but it's now humming! I would highly recommend Eddy and Nexgen to anyone reading this right now.

Jennifer J.

Jul 23, 2023

Of course, during the heat wave our 23 year old HVAC system decided to call it quits. I called 2 other companies on a Friday before calling NexGen. The first one said they would be out in a week. The second said Monday. NexGen said they would come on Saturday at 6pm. I called at 4pm Saturday to confirm bc their website said they close at 5 pm. I was reassured that someone would be out and at 4:30 Felipe arrived at our house, an hour and a half early! After doing a detailed inspection Felipe told us our unit was DOA. He contacted Yasmin, the project manager, and Saturday at 6pm she was at our house giving us options. Yasmin explained they do not work on commission and she doesn't like spending other people's money. What I truly appreciated was Yasmin telling us about her vast experience in the field. She's very passionate, knowledgeable and her professionalism and honesty are so refreshing! We felt very confident going forward having our HVAC system and all duct work replaced by NexGen.
They were able to start work 8am Monday morning, they are closed Sunday's (For God and Family, says so on these website)
Johnie and David came out and did exceptional work, they are a great team. They had a great attitude and were so caring in making sure our floors and appliances were covered. At the end of each day the house was put back together as it was when they arrived. We were so impressed with their attention to detail.
We were up and running on day 3! What I really appreciate about NexGen is everyone I spoke to was professional and kind. The company works together as a great team with exceptional customer service and that is a rarity in today's world. Thank you NexGen!

Vee M.

Apr 28, 2022

Tyler and Jose saved the day! They provided stellar service. They came in and fixed my toilet that was giving me problems for the last couple of months. Both individuals were professional, courteous and knowledgeable. If you are in need of some plumbing services, please call NexGen and ask specially for these two gentlemen to address your plumbing needs.

Bob G.

4/15/2022

Responsiveness was great. came next day, and in fact called and asked if they could come early, compared to our appointment time. 5 stars

Ramon the plumber that was sent, was great, very nice and personable. A young man that knew what he was doing. 5 stars

The price I was quoted to put in a new toilet seemed a little high, but was fair and in the range of quotes between $275 and $350. 4 stars

Overall, a 5 star company

Andrew S.

11/09/2017 12:00:00 SA

I needed a complete upgrade to my HVAC system, and had been shopping around for the past 4 months. I got quotes from multiple sources, ranging from a single-man AC shop on up to Costco. The product and price ranges were all over the map, and it was difficult to discern who was shooting me straight and who was ripping me off. I then had the good fortune of connecting with Dennis Rulli of NexGen. Dennis was all too familiar with what I had been experiencing, and he assured me that he and NexGen would do me right. And that's precisely what they've done. Dennis and I negotiated what I would deem a very fair deal for a high-quality product, which included the furnace, coil, compressor, as well as new duct work in the attic. The NexGen crew showed up the very next morning and got right to work. The entire crew was extremely courteous, professional and efficient. They banged out the install in 1 day, ran through the controls and systems with my wife and me, and left my house as clean as when they first arrived. I'm thoroughly impressed and pleased, and would happily recommend Dennis and the NexGen team to anyone I know that may be considering jumping into a new system.

Comfy B.

09/11/2023 12:00:00 SA

LOL

Bill, Bill, Bill.

We definitely had a NexGen technician come out. How can we prove it? We can prove it because we learned that every tech's picture on Yelp bags them a free pair of tickets to an Angels baseball game compliments of your company.

Back to your comment. Either your techs are intentionally trained to make up unnecessary, fairy tale repairs costing customers thousands $$$$ of dollars (which happened to us), or your techs are horribly trained that they don't know to use the process of elimination by starting with the cheapest solution before gradually moving up to more expensive ones thereby helping customers save money. Thankfully, the Internet is a great teacher and helped us know what the average cost of real repairs should be (not that we needed to do any of the repairs that was made up by your technician).

In the end, we called another company who took a truly honest look at our HVAC problem, determined it was a bad capacitor, charged us $75 plus labor and left. Our system is now purring with ice cold air.

Have fun at Angels stadium with your techs!

Jean E.

Oct 26, 2022

When our gas was suddenly shut off because of a leak, it turned out to be a balancing act between repairs and the gas company. NexGen went above and beyond to help get things back in working order. They covered our floors, cleaned up everything and worked around our issues. Happy to have our gas back and working; and be safe!

Lore F.

11/12/2020 12:00:00 SA

I give Rueben Ramos a 5 star rating as my Nexgen air and heating technician. He was on time, very respectful, informative, detailed, friendly and very knowledgeable about my Nexgen air and heating unit. I would definitely recommend Ruben Ramos as an excellent Nexgen technician. L. Fitzgerald

K R.

Jul 19, 2023

I had such a GREAT experience with NexGen! Our old compressor finally died and they were so great about getting us a great deal on a new system and getting the install done the next day just before a massive heatwave. Their workers Christopher Anaya and lead man Michael Cerrato were professional and made sure to do a thorough job on the new Install.

Jennifer P.

Dec 19, 2018

This is a great company. I felt very taken care of. Dennis came on time to our appointment and then guided me through all my options. He made himself available to me when I had questions, even at 7 pm! He was professional and polite. The next day a crew was here bright and early and were also very professional and friendly. The office was easy to deal with and provided great customer service. This company is very accommodating, efficient, and friendly. Highly recommended!!!!

Lola P.

9/16/2018

Excellent company! Fast and honest service! Brian, the manager and his installers are very professional and friendly guys easy to work with. Great customer service! We are very happy with results!

Maria B.

8/23/2023

The A&A team came to the rescue not only once but twice!!! Arnold and Andrew are an amazing duo. They are prompt , efficient, and knowledgeable.They may look young but they are professionals.

We have a new house but the builder cut many corners, the AC installation for one. The unit is on the roof and they were nice enough to take many pictures of what was wrong with it. Turns out the sealant was decaying and letting in water through the vents. They used a better sealant and guess who didn't have any leaks through Hurricane Hillary?! Us!

The second time was just Andrew. It was nice to see a familiar face and who knew the house. This time one of the pipes came off the unit and was leaking through the side of the house. He was able to fix the issue in no time.

Thank you guys for such great service!

NexGen HVAC & Plumbing