Beth L.
05/04/2020 12:00:00 SA
Louis installed our shower fixtures and drain for our bathroom remodel. After the work was completed, the drain was so full of detritus from the install that it backed up into the shower stall In a little over a month, requiring us to go under the house, detach the pipe, and dig out the concrete and mess since there was no way to clean the drain from within the house.Also, the hot and cold mixer was installed backwards and the cold diverter valve was so pinched during the installation that we had very little cold water at all. On the bar that held our two showerheads, the bottom was never properly connected to the wall and the top connector, which could not hold the weight of the fixture, leaked into both the wall and down the sides of the shower stall because it was never sealed properly either within the wall or against the shower tile. We called him back on some of these problems but he basically denied any responsibility and did nothing about them. We had to do all the repairs ourselves, over time, and frankly there was nothing terribly complex about the work but it was tedious and somewhat expensive for us. We would have been perfectly content if he had simply taken responsibility and fixed the shoddy workmanship of his original job, But he preferred simply denying his mistakes.
As for Louis's response that he has never done business with us or had a complaint, he was called in by our builder Tim not only to do the original plumbing install but he was called back and came reluctantly when our shower first acted up. He looked it over and said everything was just fine, tinkered around a little bit doing little or nothing. I have the credit card bill to prove it.