Cynthia G.
08/02/2020 12:00:00 SA
So I called on a Saturday (today) around 10:30am, problem was my kitchen sink that was draining slowly and filling up upon using the dishwasher, and during normal usage as well. Hoping to dislodge whatever might've been in there, I tried letting the sink fill enough to plunge it but all it did was bring up a bunch of sludge. The more I tried, the more sludge I got, but the slower the drain too. I mean it would take a good 20 minutes to drain with only 1 of standing, sludgy water.
It occurred to me that although I was apparently loosening something up, after trying that for a couple hours and only bringing more sludge up into the exceedingly slowly draining water, there was no way I was going to deal with the stress and anxiety it was causing me any more. It was obvious it needed some professional assistance.
When I searched yelp for plumbers, they had a little questionnaire I could fill out to be submitted to local plumbers for them to contact me. I was provided four options, all with high ratings, but I went with KNC because I was impressed with not only the fact that they could be out in only a few hours but also the very reasonable price.
In fact, the price quoted was so reasonable that I was worried that there was a service fee that wasn't reflected in the quote, but I was assured that the price quoted was the total cost.
Also, their initial and subsequent response was instantaneous, and all communication was clear and friendly.
They sent a text with the technician's picture and detailing his qualifications, as well as a time frame we agreed upon. Soon after he asked if that time was ok or whether he could come even earlier (1 instead of after 2). Heck yeah!! The sooner the better. Kitchen drain issues are annoying, not to mention obviously stress inducing.
When Kris arrived at 1 he was polite and immediately donned both booties and a mask (I, too, wore my mask of course). I appreciate all efforts to be safe these days. Extra points for that, Kris!
Kris was able to get my issue resolved in little time (I'd say under 30 minutes, but I wasn't watching the clock).
When he went over the bill, which was as quoted, he mentioned that he gave me 20 off that quoted price. I forget the reason but who needs a reason, right? Talk about awesome. I mean, as it is, I am currently house sitting for family while they're away all month and didn't want to burden them with a plumbing issue so I was hoping to just swing it myself without their involvement. So this was just an incredibly positive experience from beginning to end. In fact, the $ saved went to Kris in the form of a well deserved tip.
Please, anyone who needs assistance with plumbing, give these guys a try. I'm in no way affiliated with KNC, never heard of them before 10:30 this morning. I'm so glad I chose them!
Kris, you are a good honest man, and I can't thank you enough for helping me out today!
**just wanted to add this to my previous review. Last night I had another plumbing issue when my nephew decided to shave his fuzzy face and filled the bathroom drain with his bird's nest. The bathroom backs up to another bathroom, so both drains were affected, plugged them both up for a bit then they started to drain, but slowly.
Because I was so impressed and pleased last time, I of course called Kris again and just like before his response was immediate. We arranged for him to come over this morning first thing, and he was again prompt, courteous, wore booties and a mask, and completed the task very thoroughly (including providing me w quite a few pictures of the job he did, like what came out, what the pipes looked like inside, even a pressure check).
Another thing I have to say is that he left zero mess behind, both times. Also, he explained everything very thoroughly and answered all questions politely and to our satisfaction.
Anyone who owns or even rents a home will eventually require plumbing services, there's no way around it. I'm just really glad I found such an honest and affordable professional to trust to do the work right, and at an unbeatable price. Plumbing problems can be so stressful, but both times Kris handled the jobs so quickly and affordably, it was such a relief. This guy is legit. You won't go wrong by giving him a call.
Kris, once again thank you so much. I can't tell you enough how appreciative I am. I will recommend you to everyone I know. I hope your business thrives. You deserve it.
My best to you!