J Carrillo Plumbing and Drains

Jeff was perfect and helpful. Found what was wrong with the water heater and fixed it right away. Took awhile because who ever installed it last time didn't do so well and he was able to take of it.

I thought I would give this team a chance because they were family oriented and my family needed help. I was wrong. I waited until my eyes were white and no response via Yelp messages or via phone call. I'm going to inform you now- you're in the service profession, family oriented or not, you need to call back or communicate with the potential customer if your not going to follow through.

I needed a licensed plumber to simply review a Performance Checklist for my newly installed stove in order for my warranty to be valid. Believe it or not, I had trouble finding someone to take this job on.

Jeff and his wife responded to my yelp inquiry immediately, and they were at my house within 45 minutes. If I could give Jeff and his wife 10 stars I would! Not only was he friendly, personable and professional but he did his job efficiently and effectively. He went above and beyond what he even came for. In fact, he gave us advice on a problem we were having with our kitchen handles.

I really appreciated what I think a lot of businesses has lost and that is customer service and serving the customer and going above and beyond. If I could give Jeff and his wife 10 stars I would.

Keeping them in my contact list!

Last month, our shower drain became very slow on a Friday and we called J Carrillo. They responded immediately, came out on a Saturday, and fixed the problem quickly.

I'm pretty sure we were charged more by another company than what J Carrillo charged when the same thing happened several years ago, and I'm also pretty sure the last time this happened the other plumbers came out on a weekday, so I believe what J Carrillo charges is very reasonable. Anyway they seem like very good, hard-working people and I feel glad to have found them.

I can't say enough about how wonderful J Carrillo Plumbing is.  Our main water line to our home had been broken.  Not only was the pricing as good as it gets, but the service was superior.  Jeff and his crew went above and beyond any reasonable expeditations we had.  They worked late into the night to make sure our family had water.  Excellent work by good people.  Thank you J Carrillo Plumbing.

I don't know what I did wrong but, reading all the rave reviews, it seems I must have done something because I had a horrible customer experience. I called on a Wednesday and asked for someone to come over and check our plumbing due to numerous issues. The person I spoke to agreed to come over that Friday between 4-6 pm and asked me to text my address. I sent the text with the address, date and time of appointment and asked for a receipt of confirmation. They confirmed by reply text. All good so far. Come Friday, I left work at 3pm and got home at 3:45pm. We waited from 4-6:30 pm and nada! I called and left a voicemail then I texted just for insurance. Nothing. It's been a week and no call or text of explanation. I'll take my money elsewhere. To a company that appreciates a customer's time and demonstrates common professional courtesy.

Our water heater started leaking, I called Jeff and he came within the hour at 10am on a Sunday. Gave me an explanation of what need to be done, and the pricing, not expensive at all. Did not try to up sell me. Later that day within the time frame he gave me,showed up and go to work. Him and his wife did a great job(removed,replaced, and hauled old one away) and in a timely manner. The new one works great and we have our hot water back. All in one day! Thank you guys. Definitely recommend to everyone

I was at work during the installation but I did set up the appointment. Our in sink disposal system was broken so my boyfriend decided it'll be cheaper to buy one and have someone install it. I asked for a quote from other plumbers and they were charging nearly double compared to that of J Carrillo. They came to our house while I was at work. My boyfriend said they were friendly, professional, and finished installing within 20 minutes. They were on time, and very efficient. Definitely will call them again for future issues.

It is never good news when you need a plumber.......

When our sewage pump stopped working, we needed someone fast.

The last time we needed service on our pump was many years ago and the person that we used had retired and moved out of the area

I checked with Pete's Hardware in Castro Valley to see if they had any recommendations and they referred me to J Carrillo Plumbing

With one phone call, our problem was solved. A special pump was required and Jeff found one in Mil pitas, Jeff was able to pick it up the next day and had it installed the next morning

The quality of his work and his very fair pricing,  definitely makes Jeff our go to guy the next time we need a plumber

Highly recommended.............

Jeff and his wife showed up at 7pm on a Friday night, within an hour of my calling them.  They came prepared with all of the parts they might need, and were able to replace a broken pipe under my kitchen sink.  Their price was very reasonable, and Jeff fixed my faucet that was loose without charging any extra.  Both he and his wife were friendly, professional, and efficient.  They charged me $10 for the pipe and fittings they needed to replace, and $115 labor for the job.  I will definitely be calling them for any future plumbing needs, and I highly recommend them.

I used these folks to install a whole house filtration system and an undersink RO system.  They showed up on time and were very professional.

What I really like about J Carrillo is how they communicate.  They definitely know what they are talking about and they offer advice on how to maintain your home.  They don't hold back any information to make you dependent on them. I highly recommend them. Plus they are affordable.

Very sweet couple. Did a GREAT job. Educated us about a lot of other plumbing related items on our property. We look forward to utilizing their services for other projects. They came on time and left the place nice and clean.

Our water pressure stopped and orange stuff was coming out of our faucets. I had called around to a few different places in the area and Jeff was quick to respond and came by the same day to make an inspection. As soon as he told us what he thought the problem was, him & his wife scheduled an appointment to come in the next day.

The couple was right on time and went straight to work. They were very quick and explained exactly what they were doing and what was going on with the water. Our water softener filter broke and all the orange stuff that was coming out of the faucets were the gels from the filter. (ew). Then he explained that the toilets had to be replaced but he gave us a great price and it was done so fast. THANK YOU!

They did a very nice job of replacing several faucets and fixing a shower hardware.  Price was as quoted and very reasonable.  I would definitely call again in the future.

Disappointed in the lack of professionalism in this company, called for a plumbing project Jeff came out seemed very knowledgeable gave me a price and we agreed to move forward with it , Thursday day we scheduled to start he no show , no call, no response , then sends me email saying that his sorry was busy and he an do it upcoming Monday, ok I understand but wait Monday comes again he's a no show and no response , sends email in the morning reschedules and ask if he can come following Friday! What a joke, no thanx , would NOT recommend this company, I wish things would of worked out cause from the reviews that I see they are all great

Have had Jeff to my place twice. Wonderful experience both times.

Jeff is reliable, experienced, and timely with his estimates and work.

First visit - For my water heater, had a new b-vent installed and air vents cut cut and installed into our door. Along the way, offered me advice on how to annually maintain my water heater and do some DIY care for my overflow pan. On the way out, I asked him to look at a leaky outlet behind my fridge, and he knew exactly what was wrong. Replaced the spigot in less than 5 minutes with a different style of spigot that wouldn't leak in a while.

Second visit - came out to check out a leaking toilet tank mount. I had already fixed up the leak, and wanted him to take a look at the floor to make sure it wasn't rotted through. He took 3 minutes to press around the ground and knew exactly that the ground wasn't rotted through, and didn't need replacing. BUT, he still gave me step by step advice on how to rip out and replace my linoleum and siding if I wanted to replace it. Along the way, he noticed that my tank wasn't bolted on level, and gave me DIY advice on what to do to level the tank, to prevent future mounting leaks. Then walked into my other bathroom to check out my other tank. Also not level. All of this without a service call fee!

Jeff is my go to guy from now on, glad to have found a truth worthy and service oriented plumber!

Excellent quick service! We needed a toilet installed asap and they were the best price and able to get it done the soonest. We are keeping them on file for sure, as we live in an old house and plumbing is one of the things we are regularly upgrading.

We purchased an old home and we had Jeff come out to hook up our new refrigerator and fix our laundry room drain as it was draining into a sink that we had been removed.   We also had an old tub that on our inspection said it is leaking and the inspector said I don't know what is going on with this tub.   Jeff took a look under the house and realized the drain wasn't connected and our pipes were not strapped down.  He gave us a quote to clean all that up as well.   We had Jeff come out and do everything and they did a wonderful job!

Would definitely call J Carrillo Plumbing and Drains again!   Actually we will be calling as soon as we get moving to put in our tank less water heater!

Don't even bother with other plumbers. Jeff is the best Plumber in the Bay Area. He deserves more than 5 stars. I have had many many experiences with plumbers and they can be very expensive. Not the case with Jeff. He gives you very reasonable prices for the job. Every other plumber charges much more. I am so glad I found Jeff, he is my new plumber for life. Try him, he will end being your plumber for life as well.

I had a major plumbing issue late one night. None of my drains would drain, none of my toilets would flush, my lowest basement sink was overflowing and flooding the floor. This all happened at 10:30 at night. I called Jeff and told him what was going on and he said he would be there in 30 minutes. Sure enough he showed up 30 minutes later and he was able to open a side cap and let the water drain out of there temperately, so that way I could use the  toilets and sinks and showers overnight and the next morning. He told me what was wrong, gave me a quote and all the recommendations in order to fix the problem. He did tell me that he would break out his flood lights and complete the job right then, even though he said it was a 5-6 hour job if I wanted. This just shows how dedicated he is to satisfying his customers. Since he already gave me a temporary fix. I told him its OK, you can come back during daylight hours to do the job.

I was very happy with the price he gave me and the work he completed. He and his wife are great people who both work hard on the job. I am so glad I found a good plumber, I have him saved in my phone now. Going forward any plumbing problems I or anyone I know has I will recommend J Carrillo Plumbing and Drains.

PS.
For the two people who gave low ratings, they are just ridicules. Steve K. from San Lorenzo got a partial refund which was more than he wanted, and the guy is getting fired over the issue, yet Steve still wants to change his rating from 3 stars to 1? What more did he expect. Jeesh people these days have to try and ruin it for everyone else.

Helen O. out of Pasadena, Ca. I don't know what you are talking about, but he came to my place and gave me a quote for free. Maybe its because you live in Egypt where know one is.

They arrived at the time stated replaced two stubs for new washer dryer. The cost was less than original estimate.
Jeff spent time looking at other possible issues and explaining what corrective actions should be taken.
J Carrillo plumbing will be my first call for any plumbing issues in the future.

Steve

Highly recommend J Carrillo Plumbing. Jeff was able to make it out to my house at 10pm in a Friday. The night before we had an overflow our toilet and the shower wasn't draining. Tried the plunger which didn't help. Jeff came out the next night and did a few test. Made sure it was just a clog that passed and there was no other problems. Even thought there was nothing really wrong, I recommend J Carrillo Plumbing because Jeff is an honest guy who is on time, polite and will do a professional job. On top of everything, the inspection was FREE, at 10pm on a Friday. Awesome work and any future issues I'll be sure to call J Carrillo first.

We called Easter Sunday with both our toilets and tubs backed up, it was a disgusting sight to see. Guests were supposed to be coming over within 30 minutes and we called for an estimate.  Despite being a holiday, Jeff came within a couple of hours and was able to flush out our drainage system.  Definitely will be using their services again!!!

Yelp suggested J Carrillo plumbing when I looked for emergency dishwasher drainage services after 1) my first plumber bailed on me midway through the job; and 2) the taskrabbit I hired to replace him cancelled at the last minute for his appointment. Jeff was a lifesaver: he quickly and completely fixed the clogged drainage that was backing up water into our dishwasher, he explained what caused the clog, and he reassembled the dishwasher that the first plumber kept disassembled.

Plus, he charged a very fair rate for the service. I highly recommend and his company are now our go-to plumbers!

Jeff Carrillo Pluming and Drains was a life saver! I had a property with a slab leak. The leak was pretty serious causing the floors to be constantly warm and electricity bills to be 3x the average.

After he came in an assessed the work that needed to be done, he successfully re-plumbed the entire home-- while the home was still occupied!

I recommend JCP on any plumbing job big or small!!

We just purchased a home in the Southland area and found Jeff through Yelp, and we are so grateful that we did! We have had Jeff work on our house twice, and he delivered stellar customer service both times.

First visit- We needed a sewer lateral inspection. We learned that we needed a replacement which would've been 10k.  We called him while looking for estimates. He noticed that we only needed a cleanout rather than a replacement. Saving us thousands of dollars.

Second visit- We had a leak in our kitchen.  He replaced the pipes after he discovered that an animal had eaten through our pipe. He took a look at the pipes throughout the house and gave us advice about our bathroom/plumbing.

Jeff is friendly, warm, knowledgeable, and AFFORDABLE and will be my go-to guy from now on!

I took off a star because although his work is amazing....sometimes he can be hard to get a hold of.

I have an old Hydronic Central Heating system so finding someone who knows how to work these systems are few and far between.  It did take a while to get things 100% working, but please keep in mind this system was 30+ years old and never fixed or serviced until Jeff showed up.  I had a new circulation pump installed as well as a new control module.  The old style mercury thermostat was changed out and a new digital (and programmable) thermostat was installed.  Excellent work by Jeff and will recommend.

we were in need of a plumber on 1-7-17 really bad.
our garage we have our dogs stay in during the day and our water heater was leaking water really bad and the garage was flooding.
i searched on yelp and found mr carrillo plumbing.
i talked to him at 1030am and he was there within the hour.
i thought we were needing a new water heater.
all we needed was the lines tightened.

thank you Jeff!

Responds very quickly to emails about a potential job/new client, however, is not on time to appointments.

Explanation of experiences with this business. For bottom line, skip ahead to the end:

Job Quote: Tuesday: Was suppose to be here at 4:00pm, Arrived at 4:15, with no apology for the delay.

Suppose to start the job at 2:00pm, Wednesday, the following day. He called around 12 to notify that he would now not be available that day- truck needed repair. We understood that, and told him to take care of that. He told us he could complete the job the following day. Unfortunately, we had already moved all of our commitments that were suppose to be done this day, to the following day, so now there's a schedule conflict.

Suppose to start the job the next day, Thursday. We moved our schedules around specifically to meet the new start time, and date. Stated he would arrive between 8:00-8:30am, and would complete the job by 5pm. At 9:30am, I texted him inquiring where he was. No response until 9:52, when he stated he would be here within 5min. That didn't happen either.

Finally arrived at 10:15am and completed the job at 10:00pm! Because of the delay, we missed our holiday Christmas Party, which we would have made, had he gotten the job completed by the estimated time frame, 5:30pm. Also, because he was 2 hours late that morning, I could have gone to my doctor appointment at 9 am. Again, he did not apologize for being late that morning.

Most of the reviews reflect happy customers, and positive experiences, however, that is not what we never received. The lack of communication, untimeliness, and lack of professionalism is VERY disappointing. The work done, however, exceeds expectations! I can overlook untimeliness, so long as there is communication, which leads to professionalism- it's not a deal breaker, just communicate with me so I can plan around it.

Overall, the job was completed in one day, and done to our satisfaction. Jeff and Norma are very personable, friendly, knowledgeable, and patient. We really appreciate all of the explanations.

I felt bad seeing their kids left in the truck all day long, but my house isn't kid friendly to invite them inside. Maybe a babysitter would be best? I'm sure Jeff and Norma know what's best for them though.

For job explanation, we had them install a Tankless hot water heater in an existing location. The storage tank had already been removed, and almost all of the materials had already been purchased for the tankless, including the Permit. Their only job was to install the Tankless and run a new gas line to the unit. It took them 12 hours to complete these two tasks.

Update: We have hired Jeff and Norma for other jobs at our residence, and the same things I mentioned above took place. What I will say is that they are really willing to get the job done in one day once they are here. They are extremely knowledgeable in this trade, and I've passed along their contact information to several friends.

We had a leak in our kitchen. Jeff came out quickly and determined that our dishwasher tub had a crack and we needed a new dishwasher. Jeff would not charge us for his diagnosis and house call. Are you kidding me? Jeff! You are the man and we will call you for our plumbing needs and recommend you to friends and family.

Jeff and his wife are a great team! I highly recommend them. Jeff was very responsive when I asked him for a quote and he was able to come out the same day to do the work. I would have no problem referring Jeff to anyone needing plumbing work and as soon as I need help again, Jeff will be my first call. Very pleased with his knowledge and they are extremely pleasant to work with. Thanks again for coming out on a Sunday in such short notice!

Jeff has done more than one plumbing job for me.  He recently installed a new kitchen faucet in my home after discovering the old one was rusted out.  I trust J. Carrillo Plumbing for all my plumbing needs and appreciate the budget-friendly prices!

I called Jeff for a quote to come out and clean out my main sewer drain pite.  He replied quickly with a  fair price  and he could get out fairly quickly.  He showed up on time, covered the floor all the way to the bathroom and was done in an Hour.  They cleaned up thoroughly after the job and I am very happy with their service. I would recommend them to anyone who needs an experienced plumber at a fair price.

Called Jeff. Told him my problem he give me quote. Sound good... so I ask him can you come today. He came in 1hr. Fix my water heater now I am back in business. Very professional and know his stuff. Will recommend....Try him first before looking around.... Excellent job........

What a great experience. Jeff was quick to respond, walked me through troubleshooting my tankless water heater over the phone and handled the warranty call with the manufacturer.  Once the parts arrived he came out in the evening and rebuilt the thing, leaving at 10:00 PM.

I will only use Jeff in the future. Thanks.

I called up and was told he would be here at 3:30 PM.  He told me to text him my address, which I did.  He never replied to my text so at 3:15 I called again to make sure he had the address and a little girl answered and had no idea how I could contact her father but that he would be finished with the job he was doing in about an hour.  I waited until 4:30 and then started calling other plumbers.  Sometime after 6 PM I received a phone call from him, but by that time the other plumber had already arrived to save the day.  I'm giving 2 starts instead of 1 because he did apologize, but I found the whole experience very unprofessional and it put me in the position of calling someone else late in the day when I could have contacted someone else much sooner.

I called Jeff Carillo after receiving an insane estimate from a previous company.  Jeff came out on short notice and did a great job on a leaking pressure valve for my Aunt.  Very friendly and knowledgeable, he wasn't annoyed at all the questions I asked.  I will be recommending this company to my family, friends, and neighbors.  Thanks again Jeff.

Always amazing job! Tiles, drains, installment, anything you can imagine, these guys got you! Never going to anyone else!

My Bathroom faucet was dripping. I called another plumbing service and they said they couldn't fix the problem...they basically told me how to fix the problem and left. Exacerbated I called J. Carrillo Plumbing. The proprietor came and fixed it asap. I am very grateful to J. Carrillo Plumbing and will use them for future repairs.

Jeff is now my GO TO GUY!!!!!

He installed new water heaters a few months back for my house and my tenants. Still working great with no problems.

Last night, I ran out of hot water. NO BUENO. The next morning, I try to light the pilot light...nothing. Called PG&E. They can't help. I call Jeff. He comes by, after one of his jobs earlier in the day, and sees the problem. It's not an easy fix. He gave me some options; and help me narrow down the best one. Best part is he didn't charge me for the service. I cannot say enough great things about J Carrillo!!!!!

J Carrillo Plumbing and Drains, you have gained a return customer!!!!!

Jeff and his wife came over for a last minute call to replace a hot water heater.  They did an excellent job and made some sound recommendations for improvements.  Very pleasant attitude and professional style.  Prices were very competitive and just a pleasure to have in my home.  This is the team you want when you have issues.  Professional, quick, and accurate.

I had an emergency sink overflow with kitchen drainage blocked from 2nd floor. I called other plumbers but no one helped because of weekend. Then I reached out to these guys and they came in an hour, cleared the block, did the messy job with kitchen waste overflow, gave some good advise to take care in future. He charged only the amount quoted over the phone. I really appreciate and thank him for coming in on a Sunday and charging nominal fee. I already recommended him to my friends and I will call them right away if needed in future.

They did a wonderful job and were so patient when my sink was missing a part and I had to run and get it. Wonderful service and a great job.

Jeff is a very nice person who has all kill set needed for his job.  He did an excellent work for my water heater replacement and meet most updated state code requirement.  Will refer him to my friends for plumbing.

J Carillo Plumbing is fantastic and I recommend you hire them for pluming jobs.

Good work, above-and-beyond service mentality, and fair price. Jeff is a guy who takes pride in his work and values his reputation.

I woke up this morning (a Sunday) to find river of water bubbling up from the ground next to my house, right next to the main water shutoff valve.  There was a leak under the ground between the meter and my shutoff valve.   (That pretty much meant my plans for the day were shot.)

I shut the water off at the meter to stop the leak, and started digging to see if I could find the problem. Found a cracked PVC fitting that was pretty clearly the source.  So I checked Yelp and started calling down the list of 24/7 plumbers.  First guy out was very nice, but didnt have the right parts on hand and quoted what seemed like an unreasonably high number to go get them and do the job. So I thanked him and sent him on his way.

Called Jeff next.  He brought the parts he needed and did the job for a fair price.  While the PVC glue was drying, he also fixed several other nagging plumbing problems in my house at no charge! That made my day.  Now my house is in better shape than it was before the problem!

I will be using Jeff from now on for my projects, and I am happy to have found a good plumber I can trust.

J Carrillo Plumbing is my go to for plumbing needs. He's performed 2 jobs at my house changing out 2 toilets and recently working on my water heater. He's consistent, honest and gets the job done on time right the first time. Call this guy for your plumbing needs and I guarantee you will not be disappointed.

Jeff was referred to me by my regular plumber when my water heater went bust. Jeff was able to identify the problem quickly (a faulty sensor) and worked with the company to get spare parts (at no cost to me since it was still under warranty) and install them. While he went about his work, I asked plenty of questions (being an engineer, I was curious to know how the electricals, sensors and safety system of the heater worked) and Jeff went out of his way to explain this to me in great detail. Clearly, this guy knows what he does and I'd recommend him in a heartbeat to anyone who wants great service at a reasonable cost.

I had a flooded basement and tried to get a plumber. I was pretty desperate after my usual plumber didn't answer, and then the guy who lives up the street didn't answer: I had no choice but to start going down the list on Yelp! Jeff was the first to answer the phone, so I was really crossing my fingers that he was the right plumber for our problem. He came with within 2 hours of my call (which gave us time to mop up much of the water) was very calm, very quick, and very professional. He was, in short, THE BEST! He charged us a reasonable fee as well. Jeff is now our first choice for plumbers. Thank you Jeff and Maria for taking care of our home!

Jeff's work was thorough and efficient.  He listened attentively and completely understood my request. When I had questions, he explained everything.  When I orded the wrong drain, he helped me order the right one and came back to install a few days later for no additional charge.  He and his wife did fantastic work. Their prices are reasonable.  And they were a joy to work with.  I highly recommend them.  I will definitely use them again for repair work and/or remodeling.

I reviewed all the YELP  PLUMBERS and saw these guys had excellent reviews. Gave them a call and they came that evening to unclog my shower that was draining water VERY SLOW after each use. Comes to find out it was hair built up over the 9 years of living in my condo. It was a husband and wife team. The wife came in and did her thing. I was like
YOU GO GIRL. Girl Power to the women Plumber! Very nice and professional team. We even talked about their last name sounding familiar with people I went to Tennyson High school with back in 1982. Thanks again guys.

Jeff came out to our home not once but twice to help us with four different plumbing problems.  Toilet, tub, washing machine and sink.  I highly recommend his company for your plumbing needs.

Our kitchen sink (garbage disposal side) was plugged and would not drain, we searched and called all around looking for a decent estimate... We even called Roto Rooter. Roto Rooter quoted us over $250 for the first 75 minutes of work, and even tried to make it sound like a deal with adding the notion that the price included drive time, and the job doesn't start till the technician(s) arrive. Um DUH shouldn't all the jobs start once they arrive, and unless they are flying plumbers in from NY I would hope that I was not charged for any drive time to a paying job.

Anyway, we found J Carrillo on yelp and read their reviews,  explained problem, asked for a quote, and he was VERY reasonably priced considering the job. He arrived same day within 10-15 minutes with his partner (wife or sister, I assume) of the call and was able to fix out problem within 30 minutes.

I will use this business again should I ever need a pipe cleaned, unplugged!

This review follows my second call to J. Carillo. The first request was for our kitchen and bathroom remodel--sink faucets, instant hot water and disposal--and the service and results were absolutely outstanding. Those great results naturally led to our second call--to clear our landscape drains after the recent deluge had left 50,000 gallons of water trapped in our crawl space. This required some sleuthing, but no challenge is too great for the Carillo team, and they found the blockage, released a torrent of trapped water, and replaced the blocked drain line (working in horrendous weather, and well into the night) and our crawl space is bone dry again. Don't underestimate the skill, experience, and sheer determination required to deliver results that no other plumber can match (and I have tried many plumbing services over the years). Don't even think about calling anyone else. J. Carillo is THE best. Go ahead...call them now!

Jeff, the owner of J Carrillo Plumbing, runs a very honest and fair family owned business that you can trust to get the job done right. I highly recommend his service!

He and wife, who is also a licensed plumber, quickly and efficiently replaced a broken 30yr old residential main water valve and regulator.
Initially we exchanged text messages about the repair. Jeff typically responded within 15 mins, and surprisingly even at very late night hours.
Unlike another plumber I worked with in the past, Jeff was prompt on the scheduled hour, bring his entire mobile office equipment truck and trailer.

Though the initial replacement regulator had a plastic part contrary to what was originally requested to have all copper replacement parts, Jeff called his supplier who informed him it would cost $100 more for the better part. After he returned with the new part, he reviewed the text message with the agreed upon charges, and informed me his father taught him to always keep his word. Jeff indeed lived up to his father's teaching and absorbed the difference, charging the originally agreed service fee.
How often do you experience that type of honorable service when there are changes?!

After the work was done, Jeff also tried to measure the house water pressure, but due to more old, leaking spigot parts, a correct measurement could not be obtained.
Jeff then took the time to explain in detail how I could simply replace the old spigots myself and showed what was the correct way to unscrew them using two wrenches to avoid breaking a PVC pipe, something I would not have expected to happen if using a single wrench.
That's why you hire the professionals - they have more expertise than you and minimize your head-aches!

I was very satisfied with their service and I was glad I was able to help with their family business by using them because they are not just plumbers but they/owners that ate good what they do but they are also good honest and very nice people.  My experience with them was beyond my expectation. They ate fair with their estimate and they did not  charged me a dime to come and check my toilet flange leak before they work on it. It was not just replacing  the wax ring they had to replaced and elevate my flange to flush with my tiled floor to fix it right, I also ended up using them to repipe my old pipe to copper because they gave me good reasonable price compared to quotes I received  from several local plumbing companies.

Seriously don't look no further for your plumbing needs. J Carrillo Plumbing has got you covered. Basically we wanted to replace our old undermounted sink and faucet. A task (sink replacement) we initially thought was impossible without major work to our countertops, Jeff and Norma came to our home on short notice, looked under the sink and said they can do the job. They then gave me a very reasonable quote, recommend some products even referring me to a plumbing store where we found the perfect sink. Jeff and Norma are professional and work great together as a team. My son really enjoyed their company at our home. Jeff and Norma know their stuff and it's true they are good at what they do. Friendly, good communication, and knowledgeable. We are VERY satisfied customers. Thank you!

Found Jeffrey through yelp. My husband and I were panicking when our shower valve broke. Requested a quote and Jeffrey responded quick and was straightforward. Him and his wife came by and took a look and immediately knew what was the issue. They went above and beyond to buy us the valve traveling from san Leandro  to hayward to Fremont. Thank you for your service!!

Jeff is a good reliable plumber I would recommend.....after two uses for preventive maintenance I am a satisfied customer...THANKS!

We have been using Jeff for a few years now- at our primary residence as well as at our rental property. It is always great and easy working with him. He always quickly responds to my texts/calls- and he has even given me advice without actually coming to my home. He makes the effort to see us quickly and he is reasonably priced! Another plus is he will always give us tips/recommendations. Happy to find a reliable plumber- we will ALWAYS use and recommend him! Thanks Jeff!

They don't make them like him anymore :) We are simply thrilled with Jeff and his wife's stellar work at our house. Since last year, we have had Jeff visit many times to fix plumbing related things at our house (bad contractor that left lots of stuff unfinished!). But this did not deter Jeff from taking on many of these tasks. He was also a great advisor to us for several different situations related to plumbing. He went above and beyond to help us and we are grateful for his services.

A Very Kind honest and hard-working couple. We have used their services several times. They are prompt and reliable.
We all know calling a Plumber can be a little scary with pricing etc.
But I know we are in good capable Hand with Jeff and his lovely wife.
Please give them a call when you, unfortunately, need a plumber :)

Setup an appointment and they never showed up. Called them and they had no record of an appointment. I have the whole conversation over yelp yet they had no record. When I spoke to the owner he confirmed that the person over yelp I spoke with was his account. Such a waste of time I turned down others since J Carrillo responded seconds first. If you can't follow through than you really shouldn't be trying to get business over yelp and waste people's time.

Update:  Jeff finally did call me, and apologized...multiple times. And he did come out to our house to give us an estimate. I can always appreciate someone who sincerely apologizes and doesn't make excuses.

What a great find. I called in the evening about a leak in our Noritz continuous hot water heater. J came right away and told me what the problem was. He carefully showed me what the problem was and told me that Noritz would cover the parts because it was under warranty. He took pictures, sent them to Noritz, Noritz sent me replacement parts, I called J and he put the parts in. From start to finish J was easy to work with, he told me what the cost would be and he stuck by his price.

Definitely a keeper, when I need a plumber in the future J will get the call.

I don't have time to drive three hours to a rental property so when I send someone to work on it, I need them communicate clearly, show up on time, do the job, and not try to rip me off.  Today J Carrillo Plumbing cleared a tub drain, repaired the stopper, replaced the kitchen faucet, found the angle stops leaking and recommending the minimum repairs it would take to put my rental back in business.  Then sent before and after photos and invoice same day.  Thanks, Jeff.  You're my plumber in Hayward now.

I had a leaky gate valve on my water heater and was searching for a plumber. I called a lot of plumbers and all but two sent me straight to voice mail, one said they would call me back to setup a time (never did) however Jeff answered the phone promptly said he would be at my house in about an hour. Hour and a half later he was at my house and I showed him the issue and he gave me a few options on how he could fix it. I also showed him a few other issues I've seen in my house while the hot water heater was draining, which I ended up getting repaired as well while he was there. Everything turned out great, he was very friendly and knowledgeable on how to fix my issues.
So if you are looking for a plumber who actually answers the phone, does good work, friendly and has fair prices give Jeff a call.

Jeffrey has a pleasant personality, inspected and explained the plumbing issue and solved the problem. Professional and knowledgeable.

Jeff came out as soon as the hot water heater part came in and did they job quickly and professionally. Good communication as well. Would recommend highly.

Jeff and Norma are amazing. I contacted them via yelp (on a Thursday) to see if they could help me with a potential clogged storm drain in my front yard. They were very responsive to set up an appointment for an estimate. (on a Saturday) They came out suggested how they could unclog the drain and provided an estimate. I set up the work to be done today (Monday) afternoon. They worked quickly and were thorough. They snaked the drain and notice there was a broken pipe and repaired it. Along the way they kept me posted and showed me the issue and gave me option for repairs. They even quoted me before the additional work to make sure it was ok. Overall i'm very happy with the service and work provided. This has been something i've contacted more than a half dozen other places to get estimates for to see if they can fix my problem. I  either got the run around, they don't service my area or I got a no call/no show. I plan to refer Jeff and Norma to friends and family and for my future plumbing and drain needs. Thank you Jeff and Norma!

J Carrillo answered all my questions regarding leaks I was having at my house. He is very knowledgable and responsive and helped me get my issues resolved.

Husband and wife team.The only reason I'm giving a three is because they were very nice and fixed the issue, but I would not trust them if you plan on doing anything else that day. They were 4 hours late and not communicative until I asked where they were. They were supposed to be at my house at 4, I had to reach out to them at 4:30, didn't get a response till 5:30 saying that'll be another hour, didn't show up till 8pm. By that time, I was panicking while trying to find a new plumber to come in the next day because I couldn't trust they would show up. They didn't offer any sort of recompense for being so late.

Also it wasn't clear they would replace my chrome sink trap with plastic and take the old one away. I should have said something, but at that point (almost 9:30pm) l just wanted them out. If only they showed up on time.

I dislike that I'm giving a small, local business such a bad rating, but it was such poor customer service. However they seemed like decent, capable plumbers.

I was given the task of upgrading my brother's home in Fremont a few months ago.  Jeff and his wife Norma were the first to arrive.  They worked their way around the chaos of our moving everything out of the house.  They were punctual, efficient, and fair in their pricing.  After the first job, Jeff was called to fix a broken pipe under the house.  Once again, he did a professional job.  During the course of the upgrade, the new vanities were moved in and out of the bathrooms a total of five times!  Jeff always either answered my phone calls or if I had to leave a message, he would return them within the hour.  Very prompt response.

This  guy is the best!

We had another plumber come to fix a blocked drain in a tub that was in an apartment complex that we own and the guy claimed to have fixed it for the time being but said to ensure that it doesn't happen again he needed to do more work for an additional $700.00!! We told him we would think about it and get back to him (an hour later the tenant called and said it was blocked again). In the meantime we called jeff, who went there the very next morning, fixed the block and the tub has been draining perfectly ever since, no additional work needed!!             Thanks Jeff!!!

We will be calling you for any other plumbing problems and passing your name along to others!

Great plumber! We contacted him in the middle of the night when none of the drains in our newly purchased house were draining properly and sewage backed up into our bathtub. They came out the next morning. Even though we didn't have a sewage lateral cleanout, Jeffrey and Norma were able to bring in their machine and clear it in about an hour and a half and we had proper drainage again. They even noticed that one of our shower knobs was the wrong type and installed the correct one for free, just because the shoddy workmanship annoyed them. While they were there, Jeffrey also gave us advice on how to get a dishwasher to work with our old wall mounted fixtures (we eventually went with getting a portable dishwasher) and when we couldn't get the hoses to attach, he called us and told us what part we needed and where to get it so we could easily fix it ourselves. He's always very responsive via Yelp message and super helpful with troubleshooting. They will definitely be our go-to for our plumbing needs.

Fast, reliable, thorough, and efficient.
Thank you for coming Jeffrey

Had to get the kitchen faucet replaced, called him at 5 pm, got the quote over the phone and he said will be there at 7, he was there 20 min early and by 705 was done. Super fast work and reasonable price.

Incredible service and true to his word. We had a mess when we came home last night. The toilet overflowed on its own (mysterious) and flooded the bathroom and dripped through to the ceiling below. We did not get home until about 9:45 PM. and called Jeff right away (thanks Yelp!). Jeff arrived within 20 minutes, after promising the diagnosis would be at no cost. He spent well over 45 minutes checking everything out. He showed me how to take care of it on my own, gave me referrals for the advanced type work AND he did not charge anything. Not only that, he would not accept a tip.

Jeff and his wife Norma just installed my new 40 gallon Bradford White water heater. They were professional courteous and did an amazing job. My old water heater was 23 years old. It didn't leak but I didn't want to wait till I had a problem so I was long over due. I also referred Jeff to my co-worker who is also in need of a new hot water heater in Daly City. I also wanted to thank Jeff for his advice about being more aware of where our food comes from. I will try to eat less meat. Thanks again Jeff.

This is quite literally a family business-- J came for a one day job and the entire family was in the car.  It was interesting and a little out of the ordinary, but was in no way an impairment to his doing a good job in removing an old heater and hauling it away.  J is very knowledgeable and I would trust him to do plumbing work on my house in the future.

Jeff is great!!  What a nice, pleasant husband and wife team. I had contacted someone I knew and they were unavailable, so I was referred by Pete's Hardware in Castro Valley to a good guy and they were right. He responded right away and made an appointment for the next day. He arrived when he said he would, assessed the situation, went out to buy parts and came back for a successful install. I already have more work in mind for him and he will be the person I now refer my family and friends to.

I really like people who are professional, personable and that you feel comfortable with in your home. His wife, also a plumber is delightful! Good prices and great work.

Thanks!!!!  If you need a plumber - call Jeff!

Jeff and Norma are amazing at what they do! We've used their services for 5 different projects and they've done a stellar job every time. We had faucets for outdoor hot/cold water installed, a tankless water heater installation, plumbing for an in-law unit, plumbing for a bathroom remodel and redoing outdated plumbing in our basement. They do what it takes to get the job done and it's always done to perfection! We wouldn't ever use another plumber again- Jeff and Norma take the cake! Their prices are more than fair and reasonable and they're timely, professional, and experts at what they do!

J. Carrillo made our toilet installation process as seamless and headache free as possible. Our toilets were in dire need of changing out, as they hadn't been replaced since the home we're living in was first built in the 1970's. I made calls around the Hayward/Union City/Fremont area, and Jeff gave me the BEST quote out of everyone I had spoken to. I was given an all-inclusive quote for the replacement toilets, installation, and disposal, and was very thorough both over the phone and in person while describing what he was going to do. Jeff is very professional, taking extra care to explain any problems he may have encountered outside of the plumbing realm. For instance, had it not been for Jeff, we wouldn't have known that the installation of another toilet before had put our bathroom tiles at a downward slope and now requires the tiling to be redone during a future renovation. Jeff had the job done in a mere 45 minutes! I value honesty and professionalism, and Jeff gave me a good price on his services.. whereas I felt like I was getting gypped by other plumbers, I know I was charged a fair price with J Carrillo.

Nice husband and wife team.  Identified my problem and solved it quickly.

Jeff and his wife are great. Honest, efficient and reliable. Highly recommend for any job.

Jeff and his wife are a great team.  Very professional. I contacted them yesterday, he responded in 10 minutes.  I forgot to confirm time with him for today but I emailed him at 6:50pm, he responded and drove over an hour in traffic to come unclog our drains.  Work was thorough, time efficient and they cleaned up after.  Family owned business and we most definitely will be using them again for our plumbing needs.

Jeffrey came out same day and did the repairs quickly and professionally.  I was in the middle of moving, so it was very difficult for me to keep checking my phone for message.  Jeffrey was quick to respond and to arrive.  He needed a part that he didn't have on him and agreed to come out the next day to finish the job. Honest and hard working.  Thanks!

They are great people and grear plumbers. Attention to detail, friendly, and clearly loves what they do. They provide detailed estimates and will work with you to get things done. Definitely recommend and will be calling them again for our next project.

I requested a quote for an install for a thermocouple for my water heater.  I didn't have hot water for a week.  I had the part already, I just needed an easy install (less than 20 min).  Jeff responded quickly with just the quote. To be fair I did have fair quotes from others, but Jeff was willing to do the job the next day on December 23rd.  One guy offered to do the work for me for double the standard rate just because it was near Christmas time, shame on him.

Jeff arrived in the time period he stated, and did the job professionally and even offered me some free tips for my sink and toilet, and offered some interesting conversation as well.

I found Jeff to be sincere with high integrity.

Thanks Jeff!

Jeff came to the rescue again and removed an absolutely disgusting giant clog of hair that made it well past the trap in the shower. Great guy, extremely reasonable rates, very responsive to texts.

Probably the best plumber I've hired. Fast, efficient and fairly priced. Definitely recommend their services.

NOT PROFESSIONAL AND NOT RELIABLE!

He will give you cheap cost for the job but will not show up to do the job. So, you will be loosing money waiting for him + opportunity to hire someone else who is more reliable. See photo for the facts on how bad this guys is and not having courtesy to respond! He must have faked his account to get these many reviews. Don't trust or rely on him!

I saw the good reviews on Yelp for this plumbing company and decided to give him a call for our clogged drain.  First call, voice mailbox was full.  Next call later in the day got a hold of him.  I told him the problem and that it probably needed to be snaked.  He said he would see if one of the guys in the area was available.  Got a call from a guy that confirmed my address and told me he was on his way.  He pulled up in a generic van and said his name was so and so, not Jeff.  I was hoping it wouldn't cost more than $120 to snake the drain but it was $150, fine.  When I go to write the check I'm told to write it to another company.  I asked if J Carrillo changed names or something.  The guy says no, Jeff hands the jobs off to other plumbers when he's busy.  It would have been nice if he told me he was doing this right away on the phone.  It wasn't an emergency and I could have waited until he was available.  I think this is a sneaky practice.  If I wanted another plumbing company I would have called it and not Jeff's.

The reason for the plugged drain was that small roots were getting into the main drain pipe under the front yard that goes from the house to the county sewer.  The recommended fix was to replace the old cracked pipe at a cost of more than $2,000.  However, for these kinds of small roots that aren't breaking the pipe you can flush a root killer down your toilet every so often and it kills them.  Of course most plumbers won't tell you that because they want the job of replacing the pipe.  Perhaps if Jeff would have come out himself or someone from his company, that would have been the recommendation.  Anyway, I'm left with a sour taste in my mouth.

P.S.  I'm changing my rating to 3 stars from 1.  I talked to Jeff today(1/25) and he apologized for not telling me that he would be sending a new guy.   The guy he sent was a new plumber they took on recently on a recommendation.  Jeff was surprised that he charged me anything because the guy told Jeff I declined the job because it was too expensive and he left.  He was supposed to charge me $95 and give me an invoice with Jeff's letterhead.  Instead he charged $150, used his own generic invoice and lied to Jeff.  Jeff said the guy was also unauthorized to do piping work and had no business giving me an estimate or a recommendation like that.  Jeff gave me a partial refund(actually more than I wanted) and will be firing the guy.

Best work and best price. He's also licensed, which is a big deal for me. Because I always want it done right the first time. I found an honest straight forward plumber that I will be using from now on. He & his wife replaced my toilet upstairs. It hasn't been worked on for at least 20 years. It was probably the worst job they've done in a while. My toilet was clogged with heavy deposits of calcium & something I would have never guessed. A decomposing rat.  I would post photos but no one needs to see that.

Amazing service and pricing!! Had a plumbing emergency late on a Friday and although they were busy, came by after a long day and promptly fixed the issue. They were the best price quoted by far and even though it hasn't been needed, we appreciated that before they left reiterated their service was guaranteed and to call them with any issues. Highly recommended!!

i came to jeff due to my main line clog. he snaked i for a reasonable price and then i asked him about a disposer and plumbing for my sink gave me a quick quote. which was priced very good. this his thing in about an hour and he also gave me a deal if i bought i new sink faucet he would install it for free. make a long review short.. ill never goto a different plumber J carilllo s the best and hes there to help with any plumbing needs

Please ignore the one negative review that I've seen so far.  

I started to replace my kitchen sink faucet on a Friday afternoon, and I got stuck because I didn't have a basin wrench and couldn't remove the old one.  The first  plumber from East Palo Alto never showed up on Saturday, both in the morning and when we rescheduled in the late afternoon.  It was difficult to find others to come on the weekend, except Roto Rooter, who refused to give any type of estimate and seemed expensive.  There were a couple of highly rated plumbers in the Peninsula but they wanted to charge $275-300.

Then I hit the lottery in calling J Carrillo.  He was coming from Hayward and quoted me $135, readily available, super flexible, and could come right away the next morning.  My test for a good repair person is how much they seem to enjoy what they do and how willing they are to help you figure it out yourself.  Jeff has off the chart marks on both.  

I have also had a couple toilets that have had minor issues that I never felt like paying $100 just to have a guycheck it out.  One regurgitates in the morning when you flush, and the other has a pump that gets stuck.  Jeff mentioned a part that I could get that would help, but I asked him to help pick it up for me instead when he came out.  

When he came out, Jeff was so helpful.  He ended up fixing both of those toilets for free very quickly, replacing the kitchen sink faucet as advertised, and doing his standard 30 point inspection to see where you may have issues down the road.  

I have also had a dishwasher that floods water on to my countertop.  He decided to look into why it wasn't working.  He found the clog and fixed it, but it still wasn't working, so he looked for more clogs and found it in the large plastic hosing.  He spend an extra 45 minutes to an hour fixing my dishwasher, and didn't charge me for it!  What a Godsend!  

Lastly, I had him look at some of the work I had done recently in installing carbon monoxide detectors and ballasts for fluorescent lighting and he went out of his way, spending another 30-45 minutes to give me some helpful advice.

All of this $135.  EASILY THE BEST REPAIR PERSON I'VE EVER WORKED BY FAR.  I HIGHLY RECOMMEND.  UNBELIEVABLE PRICING, SUPER HELPFUL, AND WANTS TO TEACH YOU WHAT'S GOING ON.  GREAT WORK TOO.  NOT A CLOCK WATCHER, SPENDS EXTRA TIME TO DO THINGS THE RIGHT WAY WITHOUT CHARGING YOU FOR IT.

He's coming again right away.  I figure I might as well have him fix a few other things related to plumbing, given that he is too good to be true!

Wow, this guy is rude!  I called to ask for a quote and he called back asking me if I had any other estimates from other companies then smirked sarcastically over the phone.  Then he said he charges for quotes and it was going to cost me $40 for him to come over to give an estimate.  

Don't bother with asking him a quote, I guess that's what he's saying.

Jeff is very good in what he does. He responds to his messages promptly, arrives on time and behaves like a family member.

Thank you very much j Carrillo plumbing
For you excellent job I really appreciate your your services
I recommend  thank you.

We had a gas leak in the house. Jeff showed up the same night despite the rain and cold. He knows what he's doing and within minutes, he was able to determine the leak. He then proceeded to write up the report for PG&E to clear the safety hazard. Would definitely work with him again.

He did a great service on my garbage disposal machine and even extended the pipe without a charged, friendly, and flexibility, negotiable. Highly recommend it. Thank you

If I could give them 10 stars I would and that's no joke.  Jeff and Norma have been taking care of all my plumbing needs for the last 18 months.  When I say plumbing needs I mean, new construction, fixing old broken down systems, replacing my sewer lines, updating my septic tank, new underground water system install and much more.  I found Jeff on yelp, so I figure it was my time to write a post.

Jeff and Norma came to my house at night in an emergency on many occasions.  It was never no, it was I will get there it just might be late.  They work hard and their work is always done with perfection.  On a side note, Norma can cook and if you're lucky enough to taste her crab fluatas, watch out!  They are good people who do great work and will always help you out in a pinch.  You can't go wrong making this choice for your plumbing needs.

Very responsive. Fixed my clogged toilet. Was very respectful of social distancing and face covering.

Did an amazing job fixing our issues.  Explained to us why we were having problems and gave us tips on how to avoid them in the future.  Really appreciate their work and won't hesitate to hire them again.

Jeff and his crew are great. They responded so quickly when we had an issue that we were unsure if it was urgent or not. They did a great job implementing a long-term solution for us and were very thorough. Jeff has a lot of expertise and knowledge; I felt very comfortable that he could handle the problem. We had a major leak under the house and it ended up being a big job. We're in good shape now thankfully, thanks to Jeff and everyone. Highly recommend!

I called Jeff to change the main valve at my house. He provided quote by phone and  did a perfect job of changing the valve at reasonable price even though I was not home. Once the job, he provided all the pictures and I was able to make secure payment online. I highly recommend his service.

First I have to say this guy is awesome!
Family run and family owned business that stands by what they say.
We had a shower problem last minute on a Sunday night, broke the faucet and no water coming out!!!
Dun.... Dun.... Dun...... Fun begins!
I have a family of 5 mainly kids who all play sports and had games that day.
School in morning and only one bathroom!
I try to watch you tube videos on how to fix it no luck just a lot of mess.
So after I face the fact I'm not a plumber I yelped plumbers and found a few but this was the only one who answered directly.
He told me no problem he be there by 8p this was around 615p
No doubt 8 rolls around he came walking up the street because he had to park down the street due to no parking, he came in assesses the problem went to work as he explained what the problem was and making small talk about kids and family. Fixed it plus checked out couple other issues we had within the hour. He had us all back with shower working great.
I highly recommend this company it is a family ran business husband and wife who are dedicated to their business and family.
Good people and very comfortable with using them and referring them to everyone we know!

If you go to the CA contractors website and put in Jeff's name it comes up no license, if you put in J. Carrillo, there it is...
Anyways, more to the quality of work he does is being reported now that I found out he has a license to tag onto my plumbing issue.
Vandals stole my copper lines going from 2 separate wells to my irrigation system and the house system.  Jeff was supposed to call me to get the layout correct to connect the system back together, he stated he did not need to and had it all figured out.  He disconnected my deep water well to the house, could not find the pipe to the house, connected pipes to the water softener system running the system backwards and sending that water through the irrigation lines, spliced into them to pipe water into the house.  When the main shut off was opened on the house line a nice pond started to develop next to the pump/well house, where he was supposed to connect to the house line, not cut a new one.  
I have been running water into the house with his connection job over the last week and the ENTIRE HOUSE HAS ROCKS, SAND, DEBRIS, DIRT in all the valves, faucets, and just everywhere.  Due to the incompetent and  thoughtless methods, I have had to hire a plumber just to remove every faucet handle, every aerator, every shut off valve and have all the debris flushed out of the system.
Jeff and his incompetent  crew connected irrigation grade water lines into my home. They did not even flush the lines of debris when they connected all the lines up.
They forced the debris into the entire house system.

BEWARE OF THIS INCOMPETENT MORON.

Called Jeff yesterday (12/16) and after an immediate response and ETA, I considered this a good sign.  I had an emergency where a hose was leaking to the sink faucet and the valve burst with water flowing.  I needed someone immediately as I had to shut down water from the street to a 12 unit complex.  Jeff was here within 15 minutes, assessed the issue, explained what needed to be done and got right to work.  In under an hour with some chit chat Jeff had the faucet repaired and my bathroom sink back in business!!  Thank you Jeff for a job well done, quick and efficiently!!  Highly recommend!

Found Jeff to be very professional and he did a very good job with replacing water heater at a short notice, highly recommend him.

Again another phenomenal job. I had two problems at my house during the holidays (master bedroom shower leaking and new tubing for the wayer on the new fridge). I called Jeff and he finished the job qithout breaking my pocketbook! Very pleasant and courteous as always. I definitely recommend his company and his services for all plumbing work. Thank you Jeff! My family and I greatly appreciate your services!