Pro Elevated Plumbing

Pro Elevated Complaint

I do NOT recommend this business. I paid $670 for a shower leak repair that never got fixed. I am very dissatisfied with their work. I found them via Thumbtack where I specifically posted I had a shower that was leaking and needed a faucet replaced, but after they worked on it for two days the problem was never fixed. Water kept leaking from my shower head, even after the faucet was closed all the way off.   When they first came to my home, I spoke to business owner, I believe his name is David, I explained that as a temporary fix I installed a shower head with an on/off button. I told him that a while ago, someone else who looked at the shower suggested removing the entire faucet from the pipes and replacing it with a new one as it also was not delivering hot water. I explained that in order to do this they would've had to break part of the wall to get behind it as it did not have access elsewhere. David said he understood and that he would fix the leak. He worked on it for a bit that day, then said he needed to return as they needed parts. He quoted me around $670. I thought it was high but I did not haggle and agreed. I asked to pay half on that day and then the other half when the job was completed. He agreed, and went off to buy the part. He returned but said that he needed to wait another day for the part to be delivered. When he returned the next day (around three hours late) I was not able to be present but I allowed him to continue the work as I believed he understood the situation and perceived him as a professional. When he was done, he called me and told me the valve was replaced and that it no longer leaked, saying that he even waited minutes to make sure no leak happened. I thanked him and paid him the remaining amount. When I returned home, the leak was still present. I called him and expressed the leak still happened and he said he would return later in the evening to check it out. But he was not able to make it as he was busy and said he would come the following day around noon to check it out. The next day I came home early and I kept texting him, calling him, on which seemed to be a GOOGLE VOICE number, I left voicemails, and he did not reply for almost the entire day. Finally towards the late afternoon he answered saying that he was not able to come back as he was very busy with other projects, and because he believed the job was completed. When I told him the leak was still happening he blamed it on the shower head I had temporarily installed to stop the leak. He said he did replace a valve, which apparently was my original ask, and he expressed that next time I shouldn't make recommendations as he is the educated plumber unlike myself in a very degrading manner. I told him that any advice I had given him in regards to what was needed was just from my perception as I am not a plumber whatsoever. I kept pleading him to return and continue to fix the leak but he said I was talking in circles and that he would not return unless I paid him for the visit, and even more for any further repairs. I told him that he was free to call me back when he came to his senses as I am a very dissatisfied customer and the initial job was not complete, but he never called back.

PLEASE DO NOT USE THIS COMPANY!!

I have Choice Home Warranty. They sent out David/Pro Elevated Plumbing. This bing a plumbing company I was very skeptical about him looking at the claim. He came out and was in my backyard all of 2 minutes and completely assesed the wrong pump that needs to be replaced. Home Warranty has denied the claim. Even after I sent them a video showing them the issue. Now they have shut it down. I spoke to David and he advised he never heard the pump making the noise and that all he did was submit a picture. This was completely false. He advised them that the pump was going bad due to another pump. He is not a pool company and got it completely wrong. Now will be going through the company that put the pool in and have to pay $695.00 to replace the pump myself. If there was a way to give this company 0 stars it would be a 0. The other reviews being a 1 star I assume would say the same.

Had a leak at my toilet wall shutoff. Devin quoted $50-75 for the job, later explaining that quote was just the service charge. He removed the shutoff valve & told me it would be $250-300 to repair the problem. When I challenged that price, he agreed to only charge me $200, if I don't give him a bad review. I agreed & he put the old valve back on & replaced the hose to the tank.
Today it's still leaking, so I called a reputable, licensed & bonded plumber to make the repair. He completed the repair in less than 20 minutes (compared to approximately 90 min for this faulty repair) and charged less to do it.
Lesson learned - don't assume all plumbing companies have licensed & bonded plumbers.

We had a sudden blockage in our drains and needed to fix it ASAP. I called David and he came out within the hour, knew exactly what was wrong and fixed it. Will definitely work with him again!

Thank you David!

Devon came out today was going to charge $49 for service call, then he said it would be $378.00 after tax to clear floor drain under hot water heater where it was backing up water all over garage floor he didn't find any blockage  and it wasn't backing up when he left but as soon as he left it started overflowing again all over garage floor. Soo I called him, he said he could clear it from the roof but would have to come back out the next day because of rain and it would be another $378 dollars I told him NO WAY i didn't have that kind of money!!! So now stuck with using shop vac every time i flush the toilets..STUCK WITH NO MONEY FOR REPAIR!!!

David is a kind individual who does what's right. He's a young professional on the front side of a booming career providing great service for the best price.  I found him through my father-in-law who talked highly of David. My father-in-law was right. Our dishwasher had broken glass in the filter which was a quick job and service call for $149. But it turns out the glass had gotten into the internals and destroyed the circulation pump and motor assembly. $1300 dishwasher needed $300 in parts and another service call. David went above and beyond to give us our original check back which we used for parts he let us order online to save money. David returned when he said he would and returned our life back to normal. We have five kids and use the washer twice daily sometimes. I highly recommend David and his growing business/team.

I was exceptionally impressed with the quality, promptness, and friendly service I received from Pro Elevated.
Devon was a great service man.