Tianna W.
01/04/2022 12:00:00 SA
Very interesting experience that I was not expecting after seeing and reading all the 5 stars reviews on yelp. I felt bamboozled and confused after my experience.
I was looking for a plumber to flush my tanklesswater heater and let me know why my toilet was making noise. I thought it could be the flapper but wasn't sure.. I also wanted to find a plumbing company for future plumbing needs. I researched and received several options. Iversion plumbing kept coming up and people spoke very highly of them and recommended them repeatedly I contacted the business on yelp and they were very responsive.
The plumber was nice, explained what chemical he would be using to flush my water heater. The day of my appointment , I moved my car to allow there to be more open space. Once , the plumber Arrived, I opened up the garage, and let him work on the water heater. I usually ask questions to learn about the process and watch to maybe learn something . However, I had been traveling and recently attended a funeral a couple of days before and I was tired . So I opened the garage door by pressing the garage button and let the plumber go to work. I stayed in the house and completed very light chores.
Plumber # 2 later arrived to check out the toilet. I didn't know I needed 2 plumbers and a 2nd plumber would be on the job. No worries, he assessed the toilet while the water heater was being worked on. The Toilet was flushed about 20 times and I kept think of my water bill. It was undetermined why toilet was making noise by plumber #2. The owner/ plumber #1 later came and assessed and said I needed a gasket and he would need to check in with his supplier regarding parts and measurements, and he estimated that it would cost a couple hundred dollar, somewhere between $300-$600 approximately . I wasn't understanding. I need A gasket and my toilet to be taken apart ? I was puzzled. The Toilet was fairly new, The toilet was making noise and refilling to water line every 15-30 minutes. I thought and was hoping Only a flapper was needed and I had a new one.
The plumbers left and left out of the garage. Overall, I was grateful for their time and service and finished flushing the water heater sooner than the expected time given. I clicked the button, to let the garage door down and it stalled. This never happened before. I clicked the button again and same thing. It would not let down. So I walked into the center of the garage and stood on a chair and noticed that the red cord was tied around the metal piece holding up the light from the ceiling. What in the world?
I untied it while the UPS driver watched in suspense across the street and the door would not come down at all. So I called the plumber on the phone and he denied tying the cord to the ceiling. He came back to help me manually pull down the garage door and reset it. This hasn't ever happened before they came and since that day. What I remember about the plumbers were that they were tall and I can easily see where the dangly cord can be annoying to someone tall. I'm only 5'5 and needed a chair to reach it and still had to stretch my arm to touch it.
I never heard back about the gasket. However, I was able to get the flapper changed and the noise/ ghost flushing stopped. A flapper Costs less than$6.00 at the store and I had an extra one from the toilet Manufacturer.
I was puzzled by the experience and later found out among the 5 star reviews, I missed the review where someone reported bad experience after calling them out to set up washer and dryer in new home. For some reason I no longer see it posted but still see a couple of 1-2 stars reviews among the many 5 stars.
I give 2 stars due to the lady on the phone was very nice and the water heater was flushed.