IMD Maintenance & Mechanical

The service was good they were really respectful and caring about my walls making sure they cleaned up

Contacted them around 5 on Sunday evening not expecting a response because of the time and inconvenience. Surprisingly got an answer right away. Within the hour a technician showed up. I kept apologizing because I'm sure he would have liked to be at home with his family and he kept telling me it was ok and that was his job. My AC had a leak which he fixed and then added Freon (I think that's what it's called) about 30 min later my house was completely cooled down and I was no longer sweating to death. Lol. I tried to tip the technician and he refused and told me not to worry about it. Great service, friendly, and fast. Would 1000000% recommend these guys!!

Please, please, please do not use this company.  You will regret it. I would have rated 0 stars if able to.

I spoke with the owner, Dave, on a Friday night and was told he would come out Saturday morning.  Him and his son showed up and seemed like nice people. We walked to my back yard and looked at my AC unit.  His son Joshua H. (By the way, He just wrote a review for his own company) was testing my unit with his equipment.  I was told I was low on Freon and was going to need roughly 5 pounds. Was told that the freon was 200 a pound for r-22, which is no longer made in the US. I thought it was reasonable being that it was a Saturday and we were going into weeks of triple digits, I couldn't let my wife and 5 kids suffer.  So Dave(the owner) said that his son would drive down to Visalia to pick up the needed Freon. A few hours pass, and I get a call from Dave saying Joshua H. would be arriving shortly.  Mind you, I'm thinking he would be pulling up in a work truck, I saw that it was a Ford Focus. I should've seen that as a sign, there couldn't have been many tools on hand, let alone parts needed.  The son begins working and asks for some water, I gave him 2 bottles, being it was triple digits.  Time goes by, and he asks me for a water hose to clean the unit, which he did.  I get a knock at the door stating he's all done. He checks the temperature registering from the vent. It did drop a few degrees and was told that it would continue to drop. I ask for a receipt or invoice as I hand over the cash. The son then tells me, Don't tell my dad, but I gave you a little under a pound over. If my dad finds out, he'll kill me. This was a red flag being that if he can't be honest with his own dad, what makes you think he will to a stranger he just met.  I leave to go grocery shopping, thinking I'm coming home to a nice cold home. Wrong it was the opposite. Muggy and well over 80 degrees. That's when all the texting between myself and the owner. I asked why it was that. He then proceeds to tell me it's a txv valve.  How on earth would he know this being that 1. He wasn't here with his son while the labor was being done. 2. He was nowhere in sight of the unit to diagnose this was the issue. After going back and forth trying to get him to come out and look at the mess he made, he tells me there's nothing he can do until he gets the part Monday. So I wake up Sunday thinking the owner would try to make it right and come at least look at the unit, being it was going to be 111 for the day.  I was told that his son was busy working instead of making me a priority, being that I had handed over the cash already. So I called out another company. Thank God they were able to come on a Sunday. In the first 5 minutes, the technician pointed out that there was a refrigerant that had leaked from my unit. Note I had texted the owner also hours before the technician had pointed it out. Mind you that now I have a hazardous chemical R-22 LEAKED out around the unit where the freon was added and in fear that my animals are going to get into and die. I'm no way an expert on what the leaking chemical was but was confirmed by a professional.  The technician pointed out that there were no caps to where the freon was added.  Long story short, I had to pay for again for another company to come out and another 5 pounds of freon, which, this time, he added the caps. And guess what the txv was not the issue, it was the 5 pounds that leaked out from no caps. When I had called the owner and told him he began to call me a liar. After an hour of two, he agreed to give me my money back, just depending on the amount he discussed with his son. I just got a message from the owner stating he was not going to refund me anything because I'm lying.  I have many pics showing my house was in the 80s ever since IMD finished service. My ac is now well in the low 70s thanks to the other professional I had to have come out.  If things get made right, I will change or even remove my review. I just want what's right, I'm not trying to hurt anyone's business, but hey, the public needs to know. The owner also stated in a text message which I have posted that he doesn't give a rats about Yelp. We'll see