Description
Plumbing home services, Plumbing remodels, drain clog or back up clearing, water softner installs and repairs, reverse osmosis (RO), garbage disposal repairs and installations, tankless water heater installation and repairs, camera inspections, installation and repairs for BBQ, fire pits and stove gas lines, gas line repairs and installations, faucet, sink, toilet and bath tub installations and repair.
HISTORY
Established in 2010.
Phend Plumbing is a family owned and operated business and was started by Pete in 2010.
ABOUT BUSINESS OWNER
Pete has been plumbing in the Phoenix valley for over 10 years. He worked for another family owned plumbing company here in the Valley before starting his own plumbing business. He specializes in residential and commercial service and repair, as well as plumbing remodel projects. Pete has the knowledge and experience to meet your plumbing needs. Pete also prides himself in treating his customers fairly and being honest in his business.
SERVICES
Emergency Services, Faucet Installation, Toilet Repair, Faucet Repair, Water Heater Installation, Bathtub & Shower Installation, Drain Installation, Gas Line Services, Sink Installation, Water Filter Services, Pipe Repair, Sink Repair, Drain Cleaning, Pipe Installation, Backflow Services, Bathtub & Shower Repair, Garbage Disposal Repair, Sewer Services, Toilet Installation, Water Heater Repair, ,
Reviews
Meghan S.
10/07/2021 12:00:00 SA
I previously had a great experience with Phend repairing my water main so I hired them again when we had a leaky sink last Sept (2020). When Aaron told me he was going to replace both angle stops I said But it's leaking from the top of these pipes at the bottom of the sink basin. How would that help?. He assured me he was correct, went out to get the parts, and made the repair. The sink didn't seem to be leaking so I assumed the plumber was right and I, the non-plumber, was wrong. Seemed reasonable. That's why we hire help.
Well... today (Oct 2021) we realized the sink was leaking (again? still? we don't use that one too often). Turns out I was right and he just shoved a bunch of putty around a cracked part instead of replacing it. And also charged me $225 to replace the angle stops that didn't need to be replaced. Maybe he was too embarrassed to admit he was wrong and go out again to buy the correct part? I'm not sure. But I am certainly not pleased with his work.
I highly recommend Phend plumbing . We had them replace the main waterline from the house to the street and a second opinion on a leak in our AC plumbing. Both times Darrell came out . He was thorough and cared that the issues were taken care of. I used Phend because they were highly rated on Yelp. Their company will be the only one I call!!!
Once again we had occasion to call these great folks. They came out within a few hours, fixed our faucet and the young man was polite and knowledgeable. Plumbing cost is never cheap, but I will say that the price was worth our peace of mind, his time and skill, and not having to wait for days. I will always recommend these guys!
We purchased a home about 9 months ago and I have always noticed an odd smell but my husband dismissed it as our animals. My parents came to visit and commented on the smell as well so finally made a call to A few plumbers for the source and help. Phend plumbing, specifically Mike, was more than knowledgeable about our basement plumbing. They came out for a quote and able to fix it all within this crazy holiday week of Christmas and New Years. They are now my go to plumbers.
They are absolutely fantastic and incredibly reasonably priced. Best value I've ever experienced with plumbing. Thanks!
After my water heater burst and flooded my living room in the evening, Matt from Phend plumbing came to my rescue! Polite, knowledgeable, courteous, speedy are all words I would use to describe this company. I will definitely be calling them first if I ever have any other plumbing problems. I believe it also says a great deal when the office staff are polite. All around great company to work with!
Lindsay L.
05/06/2022 12:00:00 SA
Service was 5 stars. Cost was 1 star. Nearly $600 for replacing toilet parts and cleaning out a drain.
I was in need of a plumber and looked on line to find one. Yelp was the best search with the most reviews. I typed in plumber in Gilbert and Phend was on of the companies that came up. I read the reviews and decided to go with Phend. Pete was our plumber and he happens to be the owner. He was early by 5 minutes and was extremely friendly. I showed him where our issue was and he was on the problem immediately. He was very knowledgeable and fixed the issues within a half hour. One was a super easy fix and he didn't charge us for it. Their price was very reasonable and Pete did a great job. I would use them again in a heart beat and will tell all of my friends about Phend.
Please believe the good reviews, they are not just hype. They have earned the 5 star rating!
We needed to relocate a gas mainline and meter to allow for us to build a pool in our yard. This project required work to be completed by both SW Gas (Responsible for the mainline running through our back yard and the meter) and a plumber who could re-plumb our interior gas line to hook up to the new meter location. This was no simple task. Coordinating between SW Gas, their third-party contractor, our plumber, and the City of Tempe for permits and inspections seemed like a recipe for a construction nightmare. Let me say thank goodness for Phend Plumbing! I'm so glad I was working with Phend through this process. First, Mike was a fantastic plumber to work with. He was always punctual, very professional, and passionate about his work. Because of the complexity of the job, I ended up contacting the office a few dozen times. Both Myka and Laurel (Sorry if I'm spelling your names wrong) were fantastic to work with! They were super friendly and always quick to act whenever an issue came up. To say there were no issues with the job would be a lie. There were TONS of problems, and they were always caused by the City of Tempe, SW Gas, or their contractor. Thankfully, we had Phend to solve the issues.
Oh, and anyone wondering about price. Here is the best part! Because of the size of the project, we obtained three bids. Phend was the most professional bid and provided us with the best rate. I don't typically write reviews, but Phend went so far beyond my expectations it would be negligent for me not to. Phend will be my go-to plumber, and I strongly encourage anyone seeking a plumber to reach out to them for a bid. You won't be disappointed!
Jon H.
01/01/2022 12:00:00 SA
Our kitchen sink backed up on New Year's Eve. Phend had someone at the house the next morning. From beginning to end everyone I interacted with was polite, professional, and helpful. I would use them again. The cost is the only piece preventing a 5 star rating for me. $250 is more than I remember paying in the past. Perhaps the Holiday pushed it up, or maybe that is standard these days. I'm not sure, but needed their help so it was worth it.
Did a great job of response and finding the issue. Would recommend! They were very fast in response time
My sink faucet was leaking all over and I called another plumbing company I had used before. I kept getting their answering service. It was late morning and the company had still not contacted me, so I decided to try another plumber. I found Phend on Yelp with great reviews and called them. I spoke with someone at the company, not a service, and explained what I needed. I was told I could have a plumber over fairly soon, and was given a 2 hour window. The plumber called ahead and let me know he was coming. He explained what was needed and the cost of everything. I agreed and left to get parts and did everything in about an hour, and left everything neat. I was satisfied and would use again.
K L.
10/06/2016 12:00:00 SA
I called Phend when a pipe burst. They were very quick to respond and arranged for Drylux to come out and clean up the water. Once that was done they came back and fixed all of the plumbing. Great experience all the way around! I'll definitely use them for my upcoming remodel.
W B.
04/02/2021 12:00:00 SA
These guys saved me on Sunday, Tyler was here within 30 mins of our call. He not only fixed our issue, but educated us along the way (we are new home owners). Needless to say we have found our plumbers from here on out! We have already scheduled them again for more help on other projects.
Great plumber! We had an issue with a remodel and needed a plumber on very short notice by 6 am but gone by the time the contractor was there by 8. No problem with these guys. They were prompt and done and gone 10 minutes before my other guy showed up. Extremely friendly and easy to work. I also thought they were very reasonably priced. Call them. You won't be sorry.
I would highly recommend Phend Plumbing. Tyler was great. Fast service and honest opinion of the issue.
Karen Meas,AZ
Thank you!
My issue ended up being silly and just some irrigation issues but, I really appreciated the tech coming out so promptly and his honest opinion. This is a great company that fit me in WITHIN THE HOUR when I thought I had a major issue. This company is great. If you have plumbing needs, let them check it out! The tech was on time, nice, and straight forward. That's what you want when you have a home project/issue.
S B.
01/02/2016 12:00:00 SA
Phend came out to my house on New Years Eve to replace a part on my shower. Pete was prompt, courteous and very quick. Did a great job and will definitely call him again.
Justin B.
12/11/2019 12:00:00 SA
Great service. Pre-appt plumber anticipated me needing a replacement water heater based on age. However after flushing and inspecting everything he was surprised to diagnose the unit as having a few years left.
This review is about Aaron. Make sure I get him every time. Aaron is the best, Honest and fast. He showed up on time and quickly as a brown fox. had the problems diagnosed, . He is clean, neat, and professional
Make sure I get him when I need work done
After comparing prices with several other plumbers in the area, Phend really turned out to be one of the most affordable companies to work with. I still have a bit of a sour taste in my mouth from being charged $125 for the angle stops (hence the 4-star rating), but the disconnect/reconnect fees were very much in line with competitors. They were quick to send out technicians and the work was quality. The owner was patient with me (even though I wrote a less-than-flattering review initially) and was very cool about giving me a discount on the reconnect job.
I re-tract my previous statement and I would work with Phend in the future.
Couldn't find a better plumber anywhere. Pete and his team a reliable clean and fair priced. His guys do a great job and you get what you pay for. Some of the bigger box brand names just seem like they're trying to make a sale and pull the wool over your eyes. Rainforest/Parker. Rip off shops Pete is legit. His guys even offered to wear booties and gloves and masks in the house I didn't have to ask.Left the place cleaner than when they started. Is that enough good things to convince you they're awesome
kamela k.
02/01/2021 12:00:00 SA
Fast, honest and reliable service- thank you! I requested a quote for a project that was larger than I anticipated- but scheduling their site inspection was fast and easy. I had them do a small repair on another project while they were here and they did so for a very reasonable price with excellent results. Thank you!!!
I was referred to Phend by my usual plumbing company when I needed service quickly on a Friday and they didn't have availability until Monday. I appreciated their understanding and the referral.
I called and explained I had a pipe with a pin-sized hole that was shooting water out and to stop it I had my whole water line shut off. The woman who answered said she would see if they had anyone available right away and asked to call me back. In 5 minutes she was back to me with someone available within 2 hours! I asked that they call when about 30 min away since I was at work. Pete called me saying he was running early but still giving about 40 min for me to get home. The timing worked perfectly. He assessed the situation and gave me quotes on a couple options. Plumbing is NEVER inexpensive but based on past work I've had done felt his estimate was reasonable. And did I mention there was no service call fee? Had I said no he wouldn't have made a dime! Of course I accepted. He was in and out in 30 minutes. Took photos of the work and included it on the invoice along with his warranty.
Overall Pete was great to work with. Super polite and knowledgeable. I didn't even know he was the owner until I read on Yelp! I'll definitely keep Phend in mind for future needs.
Excellent customer service, professional and timely! Great work and reasonable rates!
April W.
04/11/2015 12:00:00 SA
We just moved into a new basement house and had the pump alarm go off. After a while it seemed to catch up, but we had house guests coming and we needed to know if they could use the basement facilities. We had no clue what to do, or what to expect, but I got a recommendation for Phend pluming.
Pete came out and took a look. He was patient and professional. He educated me on how the system works and that the vacancy might have caused a small issue, but made sure things were functioning now, and recommended what I should do to keep things running. It's been a week and things are looking good.
Great experience! We have a plumber!
Jennifer G.
09/07/2019 12:00:00 SA
Requested service and they were in here in 20min, you don't get this kind of service these days. Will definitely be using Phend plumbing in the future. Thank you for the quick and responsive service today...much appreciated!
We just had a new water softener installed at our home. Phend Plumbing arrived at the time that they said and went to work promptly. The new unit was installed to our satisfaction. Their prices were very reasonable also. We have used them for plumbing reapirs at many of our other properties and our office building. I recommend this company to anyone.
I have a place in Carefree, AZ and my renters reported a leak coming from the upstairs bathroom. I called Phend Plumbing and spoke with Pete. He was courteous, took the time to understand the situation and said he would call my renters to set up an appointment. By the time I emailed my renters, Pete had already called them for an appointment. On the day of the job, Mike from Phend called to let me know that he found the source of the leak and gave me an estimate for the cost of repair. Mike found the special part that he needed to do the repair and got the job done in no time. Later, I was contacted by Stephanie from the Phend Plumbing office to get my credit card information for payment of services. The cost was exactly as quoted by Mike. Throughout my experience with Phend Plumbing everyone I had contact with was professional, courteous and efficient. They are the best and work well together as a team. Wish I could give them 10 stars! Thank you for the great service!
Nisha M.
06/03/2020 12:00:00 SA
Update: still appreciate the great work Phend plumbing continues to provide! Even years later I can count on them to be reliable, honest, friendly, and their work is top notch. This time Korey helped us with an issue and again I am blown away by not only an amazing office to work with (flexible, fast, knowledgeable) but he called to see if he could arrive EARLY, took less time then quoted and happened to be incredibly friendly to top it off. It made a stressful situation completely better and I know without a doubt when I call again for help they will deliver nothing short of the absolute best. It's nice to not have to call around.
Gino from Phend came out to our home and he installed an RO system, changed out a bad faucet and replaced our leaking irrigation back-flow valve.
He did an excellent job on all three. He was courteous and went the extra mile to make sure that the jobs were done correctly.
The RO and faucet installs were very clean and tidy. He even gently pushed the fridge back in place when he was done.
We are certainly very happy with Gino's work and take no pause in recommending Phend.
Henie B.
10/12/2020 12:00:00 SA
Nothing like toilets overflow after moving into a new house! Pete came within 45 minutes. He is a great guy! Fixed all the issues right away! And his price is good!
Phend plumbing, Pete and the whole team are excellent. They care. They provide quality service. If something needs fixing, they get it done. They provide excellent communication and customer service. We've used them several times for several different types of jobs and they're always excellent. I imagine we'd be hard pressed to find a better plumbing service here in the valley.
Ross B.
06/05/2019 12:00:00 SA
Fast, friendly, reliable! Will use Phend Plumbing again soon!
Mike R.
06/06/2014 12:00:00 SA
We are trying to sell a 2-story quadplex apartment unit... I get a text message at 6:30 am from one of the downstairs tenants that water is leaking through their vent from upstairs. Really? Who wants to get this news? I call one guy and he isn't available.. then I call the realtor selling unit and he tells me to call Pete Phend and that he's awesome... uh huh... we'll see.
So I call and explain the problem. He indicates he or Jesse would be onsite by noon (3 hour response time) and asks if that is acceptable. I tell him it is and hope to see by 4pm ;)
They call when they are 1 hour out and are onsite by noon (very nice!) Jesse indicates he will need to cut a 2 foot hole in the ceiling and tells me he thinks it will be a drainage issue and a not a burst pipe issue. I authorize him to cut the hole and sure enough... the toilet seal from upstairs is out of whack and the bolts are loose and flushed water is going over the wax ring (I won't give any more details about the flushed water ;)
He tells me what it'll cost to fix and that he can do it right now if I authorize. I do and within a hour everything is fixed. Water is back on... Tenants are happy and the pocketbook is lighter... but only a little lighter... it was a VERY FAIR and reasonable price.
These guys rock. I will use them again if I have any problems or need anything installed!
My wife and I are selling our home, there was a small leak and needed someone to come out quick to remediate the issue before it got out of hand. After having a horrible experience with another plumber we called these guys. They had their technician Charlie out here in my home a few hours later.
Charlie was methodical and transparent with his approach. He walked my wife and I through the diagnosis and cost. Luckily it was a small issue and he was easily able to fix the problem!
I would 100% recommend these guys and Charlie to you, my family and friends! Super hard to find good people like this!
I woke up to discover a backed up sewer line in my house with the most disgusting water coming from my drain. This was the first issue I've had with my house that needed a plumber, so I turned to Yelp for help. Through the request a quote feature I was able to ping a few companies at once. Phend was super prompt in getting back to me to find out my location and schedule someone to come over and check out the issue. The owner, Pete, came out and was even earlier than was quoted in the email. He was really nice and professional. He assessed the problem and had it fixed before I knew it. Luckily it just needed to be professionally snaked so the service wasn't even as expensive as I was afraid it would be. He was able to recommend a company assess for cleaning up the mess afterward. I will definitely keep their business card on my fridge for the next plumbing nightmare that springs up. Thanks Pete!!
Nate H.
08/05/2016 12:00:00 SA
Mike showed up on time and immediately diagnosed the issue. Quoted a fair price and fixed our faucet and shower immediately. Highly recommend.
Can't say enough good things about Gino!! He was on time , savvy, a real professional and a absolute expert!! , Gino was able to diagnose the issue in no time and was able to complete all repairs in a timely manner! I was so happy we did not have to reschedule to get the repairs done and I was super impressed for his willingness to work with me to get all the repairs done TODAY! He understood I did not want to have a disabled toilet/ tub for several days. I would recommend Gino without hesitation!
3/11/2014
Big shout out to Phend Plumbing and Rooter, LLC who did the install of my kitchen faucet. I was calling some locals and was getting crazy rates for the work and some didn't even have the credentials nor were they registered with BBB as is Phend plumbing. I got Phend plumbings number as a referral from a major plumbing supply store and I am extremely happy with the work. They were on time, professional, friendly, neat, clean, and very reasonably priced. I will make them my first call from this point forward. I highly recommend these guys
Vanesa A.
02/01/2017 12:00:00 SA
I called Phend Plumbing when our water heater went out. Unfortunately, they were not able to fix the one we had but they offered a great replacement deal and did it quick. We were initially bummed that they weren't able to fix the one we had installed because it was so expensice but they were honest and patiently explained to 3 different people what the situation was so we could get our water heater up and running again. Will defiantly use them again!
Robert B.
11/05/2021 12:00:00 SA
We had a main drain clog occur yesterday afternoon while I was taking a shower that was flooding through the toilet downstairs. It was too late last night to get somebody out, but Pete and Laurel were very good about setting expectations.
Their primary tech ran into a job that ran longer, Laurel was able to call me and let me know that there was a delay. When it was determined the delay may be even further, the owner and his apprentice rushed straight out.
They made it right.
Both Pete and Mike were extremely personable and professional. They seem to know exactly what was going on and could explain both what we were experiencing and what we can expect.I would highly recommend this business
These guys are great. I had a water pressure issue at our house so I called Phend. Pete was out to our house within 2 hours and was thoroughly competent, personable and professional in diagnosing our problem. One of their other technicians came out ( sorry, I don't remember his name) and was equally good. Their quote was reasonable and fair for the proposed work. Don't hesitate to call these guys if you have a plumbing problem.
I had my water heater start to leak the day before I left for a vacation. I called at noon and they were able to send someone out by 1:00pm for a FREE estimate. Pete (the owner) came out and provided me all the options and gave his recommendations. Pete didn't pressure me into buying a high priced replacement and actually gave me the choice to use some current pieces to save some money. I didn't get quotes by other companies (they won't give you one without coming out for a service charge) but talking with neighbors, it was a fair price. I have no complaints and would have no problem using Phend plumbing in the future.
The best Plumbers!! They are all so nice and accommodating! They have been to my house numerous times and fixed all my issues really quick. Glad to know they are here for me!
Krista C.
07/06/2018 12:00:00 SA
We had new countertops installed and noticed that the valves under our sink were mostly rusted away, making re-installation of our new sink and new kitchen faucet impossible. We called Phend after a friend recommended them. Glad we did! They were able to come out same-day if needed. We had to hold off a day to let the counter workers complete their job. The plumber who came in was really sweet, did great work, cleaned up and was very helpful. We had our brand new faucet installed, new pipes, new valves and he reinstalled our garbage disposal. We just moved to the Phoenix metro area and were worried about finding a new plumber - glad we found one!!!
Prompt. Quick. Professional. Courteous, is how I would describe it all.
My Technician's name was David.
Thank you.
Kaylynn L.
11/07/2016 12:00:00 SA
I've used Phend plumbing in three different occasions and each time I was extremely happy with the work. The women in the office is very friendly and helpful as are their employees in the field. Honest and fair company.
I needed a plumber to replace a bad shower valve. I was impressed by the Phend Plumbing reviews so I gave them a call.
I was not disappointed.
Peter arrived a few hours later. He is a real people person and we enjoyed joking around with him. But don't get the impression that he's not professional. That he is down to the hospital shoe covers he puts on to keep from dirtying your floors.
The amount he charged was more than competitive. And Peter even did some extra work without an extra charge.
So,
When you need a plumber, don't phend for yourself - call Phend...
Or,
You've got a friend in Phend...
Please forgive the corny lines. If you need a really good plumber, support your local business and contact Phend.
We had a water heater go out just before the weekend and we called Phend to come out and replace it. Bobby arrived and replaced the water heater quickly and was extremely polite and professional. He explained exactly what he was doing and left the water heater closet cleaner than when he got there. Great service, competitive price and a really personable plumber. I couldn't recommend anyone higher. Thanks Phend and thanks Bobby!
Phend Plumbing will be the only plumber I ever call. They have helped us out with both plumbing and gas issues. Family owned, fairly priced, good people. Got here quickly. Really took the time to explain everything, which is nice to know when dealing with gas!
Debbie D.
04/10/2021 12:00:00 SA
David was very rude and short with me.....I tried to explain my issues with my sewer line and he said it was $250 to do a camera inspection, despite the fact my appointment was for a free estimate. ....I told him I had a video of the problem and wasn't willing to look at it and wasn't willing to discuss options unless I paid for a camera inspection.....I said he was very rude and short and I felt he didn't want to help and even if he was the cheap
est bid I wouldn't hire him .
The best plumber in Gilbert! They did a great job on short notice and we will use them again in the future.
katie l.
01/09/2015 12:00:00 SA
I used them for a slab leak and pipe burst. Not only were they prompt and professional they also went above and beyond to get my home back to operational. They will come highly recommended to everyone I know. The price was more than fair.
Korey came out today to address a leaking toilet problem. He was fast, thorough, kind and reasonably priced.
They were so empathic to our situation! Vey professional and helped someone come out super fast! Took care of the issue immediately and reasonably priced
Pete is incredible! We have used him twice and he is honest, reliable and does a fantastic job. His rates are fair and he is definitely worth calling. Thanks, Pete, for getting us out of a bind!
They between the time frame they said. Korey was super friendly and fixed everything and cleaned up and was super professional.
Korey did a great job repairing my grandmother's leaky kitchen faucet. He explained everything, and helped us identify some damage under the sink as well. He then coordinated us with a rennovation company to clear out the water damage (same day). We really appreciated the thorough care. Also great that we got same day help. Honest prices. Would definitely use again.
Gino did the RO and garbage disposal installation. Super methodical and did the final inspection of every joint to wrap up the install. Highly recommend Phend. They should sell their awesome logo tees and hats to customers
Stacy Y.
07/08/2020 12:00:00 SA
Fast response and reliable! I had other companies prior; come out to diagnose the leak flooding we had but nobody gave much of an answer. We had Gino come out from Phend Plumbing. He gave a courtesy call to let me know he's on the way. Came on time. He carefully looked through the problem area and eventually found that it wasnt a pipe issue-it was just the dishwasher that needed work done. Gino saved us a lot of time and money by pinpointing the issue and didnt try to upsell any unnecessary saleVery efficient and professional! Thats all you need! Absolutely recommend and will continue to reach out to them for any future services!
Katie A.
04/07/2014 12:00:00 SA
Phend plumbing is the best. Any time we feel panic or worry about our water or pipes, we know who to call.
Most recently, I was worried that I was having a leak in my ceiling. Pete came out the same day, and explained what was actually happening (no leak, whew!) Pete is always on time, and generally comes out the same day that I call. The best thing is that he's always honest. He takes time to explain how thing work, why or why not a repair might be needed, and I never feel like his fees are unfair.
We've used Phend plumbing for years now, at multiple houses, and he's always been professional and courteous, taking time to help us understand each situation. His understanding of homes and plumbing is of top notch, which is a great comfort to us non-plumbers.
And guess what, our whole extended family uses Phend Plumbing, too - my parents, my sister, and even our cousins call Pete. We refer him to all of our friends when they're looking for a plumber, and he treats everyone that we refer to him as if they were his own family. I highly recommend him for any time you need a plumber. You won't be sorry.
This company is extremely responsive and friendly and did a great job at a reasonable price!
How could anyone expect more?
Nice job Phend and we'll be using you again!
Zack S.
11/03/2022 12:00:00 SA
Krew came by our place to replace a bathtub fixture and was awesome. Super professional, came on time, and did fantastic work. He represents your company very well and we'll absolutely use Phend again due to how Krew treated us. Thanks again!
Highly recommended by neighbor as fair & reasonable. Only needed faucet and RO faucet replaced. Had the parts already. Less than an hour later they're done and I get billed almost $600! Their only response was you signed the quote. Assumed that meant several hours of work, not 50 minutes. Told the office they charged more than a high priced attorney. Good work but definitely lesson learned!
I had the most positive experience with Phend. They gave us the most competitive quote for a full re-pipe of our condo and didn't waste any time getting the job done right.
Dallen is so polite and professional. He was very patient with my plumbing questions and was always ready to offer honest, unbiased, professional advice. He showed up when he said he was gonna show up (hallelujah) and always called when he was 15-20 minutes away (such a simple courtesy, but it is definitely appreciated).
Also, the front office team is very kinda and attentive.
By far the best quality service I've had from a plumber! I definitely plan on using Phend again in the future.
Dawn N.
04/03/2015 12:00:00 SA
My 92 year old mother's shower head dripped all night and, unfortunately, the drain became clogged. The bathroom was flooded by morning when it was discovered. I called Pete at 7am and he was out by 8 am. Not only did he clear the problem, but he quickly and efficiently took care of a couple other plumbing problems while he was there! He was so nice, knew exactly what he was doing, and his bill was very reasonable! I would highly recommend this plumber!
Jonathan C.
07/05/2020 12:00:00 SA
Customer service is excellent! Worked with them when we needed a new tankless water heater replaced. I shopped around and they were very competitive with the prices but I really enjoyed the no pressure sales from Mike. He was great at making me pick the right choice for my family.
We asked for quote on a new tankless water heater. They were very responsive, on-time, and the technician was friendly. However, the price quoted was extremely high and not at all competitive. They quoted the Navien 240S for ~$4500 installed. We looked online and found that we could purchase this exact model water heater for ~$1300. We felt that $3200 for an install that they said would take 4-6 hours was unfair. We requested a quote from another plumber we've worked with in the past, and the installed cost was $3200.
I had a kitchen drain that kept backing up. Throughout the week, (#workingmom) I checked the p-trap, tried snaking the drain myself multiple times with multiple snakes, and then called a family friend to try to clear it. When he couldn't clear the drain, he recommended Pete Phend and Phend Plumbing. I gave them a call that day (Sunday) hoping to make an appointment for the next day or two. The woman who answered was very professional, extremely empathetic, and well-organized. After asking if I needed immediate service (I said it wasn't necessary and it could wait until normal business hours), she said someone would call me when the office was open on Monday. Within the hour, Pete called to confirm I did not need immediate service (if I did, he said he could have someone over within the hour), and I replied that we could wait. While I was on the phone with him, he checked the schedule and we made an appointment for the next day. On Monday, I got a call from Gino who said he was running early and was about 15 minutes away (I had already told them I was working from home and available all day). When he arrived, he was friendly and patiently listened to what previous attempts I had made. He quoted me a reasonable price and was able to go straight to the outside access. He got to work and managed to pull some polyester fill out from the drain (don't ask me how it got down there...). He tested the drain, and when it was all clear, he didn't try to upsell me--I paid the exact price he quoted. He sent me an email invoice and was in and out of the house in 33 minutes. I definitely recommend Phend Plumbing and will call them in the future when I need some plumbing help!
Laurel at the front desk is so sweet! She kept me in the loop of when my plumbers would be arriving! Pete and Thomas are some great guys! They arrived and fixed my issue within 5 minutes. The whole staff is super professional! I would HIGHLY recommend Phend Plumbing to family and friends!
Margeaux C.
06/06/2019 12:00:00 SA
I had Dallen from Phend Plumbing help me fix 3 rotted bathtub drains and a leaky toilet in a house my husband and I just bought.
Overall, Dallen was fantastic. He was knowledgeable and explained everything he planned to do in a way that was easy for me (a very novice homeowner) to understand. He even took the time to answer a couple of unrelated plumbing questions I had.
Hopefully I don't need you folks anytime soon, but if I have further issues I will be calling Phend and asking for Dallen!
Had to have Clint come out for a backed up drain. Stephanie in the office is amazing - easy to talk to in a crisis situation- and Clint arrived early and walked me through the entire process and next steps. Great customer service at an affordable price and No more problems with a backed up drain. I would much rather support a local Gilbert business than a big box over priced plumber. These guys are my go to and refer them to my friends and neighbors. Thanks Phend!!!
Suzanne K.
04/08/2015 12:00:00 SA
Great service & great prices. Pete is a very responsive,
reasonably priced & honest. I will recommend him to
all that I encounter with plumbing needs. He is
awesome I can recommend him with confidence!
Beth S.
02/08/2021 12:00:00 SA
I called for a second opinion and they did a great job in taking their time to evaluate the pipe and why it was remaining backed up and more problems. They identified and showed me the pipe that was damaged, where, and had a quote for me shortly. They did the work carefully, without rushing, and kept me updated regularly so there were no surprises. The office staff was always helpful and made sure I got answers quickly. David was the plumber who handled the job. He was respectful of his boss, letting me know he wanted to be sure of his plan as it was a more complicated repair. I truly appreciated the help and the care with which it was given.
PRV stopped working little less than 3 months. Only has 30 day warranty. Tried to adjust both ways and nothing. Called another plumber out to replace- less expensive and has 1 yr warranty. Avoid this place
Steven G.
08/05/2021 12:00:00 SA
There was a strange noise coming from the pipes after toilets were flushed that I thought might require some work but I was informed that it was purely a preference issue. There wasn't a sign of anything being wrong and that no work needed to be done unless the sound really bothered me. I didn't, I was just concerned about whether it might be an issue. I appreciate the honesty because other companies would have tried to sell something I didn't need. I definitely recommend this company.
I first used Phend Plumbing about a year ago at the recommendation of my usual plumber when he wasn't able to get out in time for a job I needed performed quickly. Phend was able to come out the next day and help get the job done quickly and cost efficiently. Recently I was in need of a much larger job - replumbing the whole house and replacing the polybutylene. I got multiple quotes, but Phend came in with very competitive pricing and I liked going with a company I knew performed quality work. Dallen and team did a fantastic job in a very reasonable time frame! I know my house layout made it challenging, but they made sure everything was done accurately and with as minimal cuts as possible. They also were able to save almost all of the drywall, which the drywall techs were really impressed with. They also helped make sure we were able to comfortably stay in the house while this was being done so we didn't have the extra expense of temporarily relocating. Phend did a great job and I highly recommend them!
Our water heater started leaking from the base and we needed a new one. Not only was Phend plumbing quick, they had the best customer service and handled everything with ease. Laurel was sweet and on top of everything and Gino was the best plumber we have ever had. I will only use them from now on! Best experience.
Josh A.
05/08/2018 12:00:00 SA
This guys are awesome. We've used them 2 times both in emergency cases. Pete even picked up the phone in his day off to make sure my business was taken care off. I've used a lot of plumbers over the years and these guys are honest and fair.
Staff is friendly and guess what.... they actually return calls and are nice to their customers.
Brijesh P.
06/09/2017 12:00:00 SA
absolutely the worst of the worst!!!!!!! can't wait to see them in court!!!!!! and had they done there job right we clearly would not be going this route!!! but if pictures speak a thousand words.... need i say more??!!!! see my pics for yourself! is that really what you hire a plumer to do....start floods on your property!!! not once.... not twice.... not three times.... but four or more times! utterly disappointed and disgusted with the lack of attentiveness!!!!!!!
I called Phend Plumbing for a quote on a tub drain. Korey came out and was patiently waiting for me when I arrived a few minutes late due to traffic. He gave me a quote (less than the other one) and have me two scenarios that were possible. He was willing to work with my landlord on payment as well. When the day came to have the drain snaked, Gino came out. He was just as pleasant and patient as Korey. The final cost was exactly what they quoted and neither one tried to upsell anything! Thank you gentlemen for the fantastic work!
Mark M.
04/12/2023 12:00:00 SA
I used the Yelp project search and had more than 7 responding companies in a matter of minutes. After receiving quotes, I selected Phend Plumbing as they were the only ones who noticed on the photo I included that the water heater was more than likely still under warranty. I paid the labor and parts part of this installation which included them exchanging the unit to Home Depot, new lines and drip pan. The labor price was comparable to any others who offered the installation only part.
The installer, Jordan ( I hope I got his name right) was amazing and incredibly professional and knowledgeable. He also answered extra questions I had about another water related issue. If I have a need for plumbing service, this locally owned and operated company will be the first people I call. Also noted, I was able to get a quote, exchange, and install in one day, which was the first day I started. Thank you, Phend for your professional service with a smile. Easy five star rating.
Loren M.
07/01/2019 12:00:00 SA
I accidentally snapped a pipe in my back yard when I was trying to change out an old hose bib. It broke off close to the wall & there was no way to cap it so I could turn my water back on. I called Phend and they had someone at my door to fix it an hour later.
Matt W.
05/09/2021 12:00:00 SA
Amazing service, Tyler was great. Had a pipe leaking hours before my sons birthday party, and they literally saved the day. Cannot express how thankful we are for Tyler and his help.
I had an issue with the hot water in my guest bath. Mike was able to come out to the house on short notice and fix the problem quickly. It ended up being a clogged valve but he didn't even charge me since it only took him 5 minutes. Another plus is they don't charge you just to come out to your house like some other companies do! I will definitely recommend Phend Plumbing to my family and friends.
Pete was awesome. Super friendly and on time. Got my drain working in 10 min and I would highly recommend him. Professional and honest.
Justin M.
09/01/2022 12:00:00 SA
We found a leak last minute that was coming from one of our bedrooms and I called Phend to see if they completed emergency services. I spoke to a representative named Savannah who was able to get me on the schedule in less than 5 minutes.
They had Tyler come out and he was able to determine the root cause within minutes. He was very professional and personable throughout the whole process. He explained things so we would understand the process as well as what will be needed for the job. He completed the job same night and our plumbing is working wonderfully with no issues.
Not only were they amazing but they are super affordable in my opinion, I have worked with plumbers previously that broke the bank and Phend did not!
I will use Phend Plumbing for any plumbing issues I have in the future, this company is what every company should strive to be in every aspect of customer service and professionalism.
I called Phend Plumbing after having one of their local competitors out to assess a leak in my supply line. The first company came out at the direction of AHS home warranty, after explaining that the leak wasn't covered (which was legit) they estimated the repair to cost between $700-$900. After I spoke with their tech, I got the feeling that they were trying to capitalize on my denied claim. I immediately got on Yelp, checked out reviews on the 'other guys' and immediately confirmed my suspicions.
This is where Phend comes in... After reading several of their 5-star reviews on Yelp I called, spoke with their assistant and within 24 hours the repair tech Clint showed up and repaired the leak within an hour! To say the least, the scope of work and total cost were considerably less than the 'other guys' quotes!
I would recommend Clint and Phend Plumbing without hesitation!
Andrew B.
05/02/2019 12:00:00 SA
Great price and very professional staff. They did a great job on my water softener removal and at a great price! Definitely recommend their services.
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