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High Speed Rooter & Plumbing

High Speed Rooter & Plumbing

Plumbing Service
18414 Colima Rd, Ste C, Rowland Heights, CA 91748
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Description

We are your premier plumbers in Pasadena. Your satisfaction with our service is always high on our priority list. We're a locally- owned and operated plumbing business in the city of Pasadena who puts your needs ahead of everything else. While our business was established long ago, our plumbers are local residents who come with over 10 years of experience in the industry. We offer our services to all residential and commercial buildings. Ask us for FREE estimates on your plumbing issue. We understand how irritating a leaking faucet can be and at the same time, we know the importance of completing a job on time which is why you can rely on High Speed Rooter & Plumbing for timely and effective plumbing services for even the tiniest plumbing job or you can read our reviews. Our experienced plumbers will also make sure you're never left high and dry during times of emergency. Life can get difficult without a water heater and we understand that, that is why our plumbers are always at hand to come to your aid in the least amount of time. Why trust just anyone with your expensive water heater when you have our experienced staff handle the work. We can also help you upgrade to energy efficient models such as; tankless gas or tankless electric water heaters, which in return will help you save on your utility bill. Lastly we would like to say we will do everything and anything in our power to serve the people in our community as best as we can.

HISTORY

Established in 1970.
High speed rooter and plumbing is a family owned business that is been working around LA county for more than 40 years The grandfather started the company and now the grandson is taking care of business

ABOUT BUSINESS OWNER

I grew up in a plumbing business and as of now I've been immersed in the plumbing industry for almost three decades. I received my certification from PHCC school of ( Plumbing, Heating and Air Conditioning Contractors ). This family owned business's goal began by providing quality plumbing and to this day we continue to provide the best quality plumbing services to the Greater Los Angeles area.

SERVICES

Emergency Services, Sewer Line Repair, Distribution Box Installation & Replac…, Drain Field Inspection, Drain Field Repair, Drip Septic System Repair, Ejector Pump Repair, Gravity Septic System Repair, Mound Septic System Repair, Pump Pit Repair, Septic System Maintenance, Septic Tank Installation & Replacement, Septic Tank Repair, Sewer Line Installation & Replacement, Septic Tank Services, Drain Cleaning, Grease Trap Pumping, Distribution Box Repair, Drain Field Installation & Replacement, Drip Septic System Installation & Repl…, Ejector Pump Installation & Replacemen…, Gravity Septic System Installation & R…, Mound Septic System Installation & Rep…, Pump Pit Installation & Replacement, Septic System Inspection, Septic Tank Cleaning, Septic Tank Pumping, Sewer Line Hydrojetting, Virtual Consultations, Sewer Services, ,

Reviews

Betty L.
Betty L.
01/03/2016 12:00:00 SA
My mother's house had a gas pipe break leaking gas in the back of the house by the water heater.  The gas company came, shut down the gas and advised us to find a plumber.  We were very worried about finding someone as it was two days before New Year's.  We called multiple companies, but Oscar from High Speed was one of the few using the correct buzz words to explain to us how they would properly find the leak using a pressure system AND able to get to the house quickly. This was unlike many of the of the other companies who would just say, We will trouble shoot it or We can find it. They offered us some different time slots and they arrived within their 30 minute window of the arranged appointment time.  Eliel quickly confirmed that we had a huge leak to a gas pipe that ran back to the garage to a since disconnected washer/dryer system. The pipe was capped off  as we no longer needed gas to the garage and the system was pressure tested to insure there were no more leaks.  The job was finished in about an hour.  They ended up charging us less than the original estimate as a simple solution was used to fix the leak.  I would definitely use them again.  Thanks Oscar and Eliel for your great work!
Suzanne M.
Suzanne M.
04/09/2021 12:00:00 SA
Frank is amazing!  We had three hot water heaters installed, one which was tankless and quite complicated.  Frank was extremely professional and communicative and we were so thankful to have his expertise and oversight throughout the project.  Both he and his staff were courteous, professional, knowledgeable and a pleasure to work with.  Frank and High Speed Rooter are now our plumbers for good!  Thank you Frank and your team for everything.
On W.
On W.
05/01/2016 12:00:00 SA
We had a leak under the tiles and they did a phenomenal job of locating the leak, cutting through the tiles, drilling through the cement, replacing the pipe and fixing the problem. We also had them exchange our old water heater with a tankless water heater and put in a water softening system. All was done in a very professional way and at a very reasonable cost. Eliel gave us a reasonable price, Cesar coordinated the job superbly, Juan is excellent at the pipes, David did a great job with the tiles and patching of the dry wall. Alberto was also great at the pipes.  All in all, they not only did a great job, they saved us quite a bit of money.
Cate R.
Cate R.
5/13/2021
I called mid afternoon, they made an appointment the next morning for me to unclog a shower drain.  They were on time, clean, fast, kind and professional  - the Plumber's name was Blas, he was great!
Sarah T.
Sarah T.
04/03/2017 12:00:00 SA
I asked for a quote and within hours I received an email. They said they would visit in person so I booked them for Monday morning. They came right on time and they were so on top of it, they slipped booties on right at my door to keep my floors clean. Armando and his assistant were very respectful and professional. I told them my management handy man was pointing fingers at me the Friday before, telling me I had cracks in my shower drain and that I might be responsible for water gushing out of a garage 2 floors below me. Armando proved that theory wrong, that my shower could not possibly be leaking that much water. We concluded the leak was coming from a pipe farther down. I knew I didn't need to change the drain immediately, but I asked him to give me a quote for future reference in the case I decided to renovate in the future. He was able to come up with an affordable quote pretty quickly. I'm definitely keeping their business card on my fridge. I know it will come in handy when I renovate my bathrooms or when I have a crazy leakage in my unit!
Rob U.
Rob U.
3/23/2021
Very trustworthy. Our toilets were clogged. They came over and used their camera to check the pipes. It was was a minor clog that became unblocked with just the use of the sewer camera. They said no charge because they didn't have to use the snake. Will call again for any other plumbing issue.
Patty A.
Patty A.
6/28/2021
Blas came on time. Super friendly and honest (and masked, thank you!). Could have charged me to replace my garbage disposal (im a loser and didnt want to reach my hand down there) , but he grabbed the object out of there and charged me just  a small fee. Thank you, Blas!!
Serenity F.
Serenity F.
10/12/2015 12:00:00 SA
I sent them a message via Yelp last night at 10pm, and I got a response first thing in the morning, via both Yelp and a phone call.  We scheduled a free in-home estimate for the same day, and he arrived at the earliest time in the window!  A fast, thorough, fair estimate of the amount of work needed was exactly what I needed to hear.  My family is now weighing our next step, and if we decide to proceed with the project we will for sure use High Speed Rooter & Plumber!  Thanks for a quick response and for your help!
Janet T.
Janet T.
03/02/2017 12:00:00 SA
Called High Speed Rooter & Plumbing on 3 separate occasions and always found them to be prompt, professional and efficient in resolving any problem I had.  Their prices are very reasonable.
Amby Y.
Amby Y.
2/25/2022
I contacted Frank several times for different plumbing issues  in our house.  He was very thorough in explaining  our plumbing issues and gave me an extremely fair cost.  His team took every Covid-19 precaution during our interaction.  I highly recommend Frank for your plumbing needs.
Linda L.
Linda L.
08/02/2019 12:00:00 SA
Miguel provided excellent customer service. He thoroughly explained the problem and what was needed to fix the problem. I appreciate how detailed and competent he was. Highly recommend.
Avery C.
Avery C.
12/21/2021
Called to get a quote and responded very fast. They were able to send someone to get the leak fixed in a hour. Frank was able to come by and fixed the leak very quickly. Excellent service and would definitely recommend!
Evan Y.
Evan Y.
8/14/2023
I used Yelp to get quotes for a job at my house on my sump pump, they were fast to respond initially and set up an appointment with a window for 2-4 the next day which worked if I took off work a little early and also since I had to bring my kids to soccer at 4:30.  3:10 rolled around I sent a message and got no response.  3:46 they call me to tell me they are 15 minutes away.  4:16 nobody has shown up so I call and the person who answered said he'd call me back in 3 minutes so he could call the plumber.  4:35 (now I'm running late) they call back to tell me they'll be there at 4:50 but I couldn't wait any longer and nothing they said was accurate so I told them forget it.  With all the choices on yelp, choose a more reliable source.
Kristian A.
Kristian A.
03/11/2017 12:00:00 SA
I had a an old water softener connected to the front of my house and the PVC pipe started leaking. I needed someone to disconnect the unit and reconnect the copper pipes for the main water line. Freddie from High Speed Rooter & Plumbing was amazing and did the job quickly and professionally. I must have called about 20 plumbers before I called these guys and they would either not answer and not call back or say they would call back and never call back or show up. These guys were amazing and Freddie was awesome. Save time and money and call these guys first!!!! I'll definitely be calling these with any problems I have with my house pluming wise from now on.
Mario M.
Mario M.
03/03/2018 12:00:00 SA
I had a kitchen sink clogged. Called in the morning and got a same-day appointment for 17:00.

Armando came at 16:30 and the dispatcher contacted me. I'm grateful that he stayed, it was pretty chilly that day. As I opened the front door, he put on those shoe covers voluntarily without my asking, which I appreciated. I've seen some plumbers not bother. My place is no-shoes inside.

He came and took a look at the situation and said that he would have to charge me 120-ish dollars because I had removed the drain pipes between the sink and p-trap/cleanout before he came. Then he left for a bit to get some supplies. When I was about to wonder what had happened to him, he came back.

I asked some questions of Armando because I wanted to be sure that I was getting my money's worth in replacing the piping and to be sure it was necessary to replace it in the first place. He patiently answered the questions I peppered at him on the street next to his van. He told me that because I had disassembled it, he couldn't guarantee it would be leak free after he worked on my drain and that he would charge me the same amount of money even if he used the existing piping. I had no intention of claiming any leaks against him for just snaking the drain, so I'm a little miffed he pushed the pipe replacement, however in the long run, I am glad he replaced the pipes.

The new drain pipes are a larger diameter and the junction between the sink drain pipe and the garbage disposer drain pipe is a better design (I inspected it before I authorized work) which is less likely to get clogged. The new pipes also look pretty handsome, he did a good job measuring and putting it together on site. I am a little concerned that these pipes are glued together, haven't dealt with that before, but it should be fine.

Armando snaked my drain and let me know there was a build up of stuff, probably due to poor management of oils and fats going down the drain. He was pretty quick with the draining and then cutting the pipes and assembling it all together and he kept it clean overall.

He recommended that I get a hydrojet and said I might need it in the future, but didn't push it on me to do it then, although maybe that was because he didn't have the machine and it was the end of the day.

Overall, I'm pretty satisfied with the job.
Hannah K.
Hannah K.
10/07/2021 12:00:00 SA
I sent a request for service late in the evening yesterday and had someone scheduled form 1pm today. He showed up at 1pm on the dot and was professional and efficient. He reviewed the issues with my drains and gave me all of the information that I needed to make an informed decision about next steps. I decided to wait on the more involved elements needed to resolve my problem until I could connect with our home warranty company. He happily accepted this, did not charge me for the service because the drains were still clogs when he left, and he made sure that I knew in detail where each problem was located and how to communicate that with the warranty company. I would reach out again in a heartbeat.
Kyle A.
Kyle A.
8/18/2023
We had High speed install a tankless water heater for us about a year and a half ago. Frank seemed very knowledgeable and didn't seem like he was trying to just get more money out of us. They had very fair pricing, showed up on time and did the job without a hitch. A year or so later we had some technical issues with the water heater and Frank came back and took his time to make sure it was fixed. These issues were with the heater, not the work that was done. I'm very pleased with thier service and will call them anytime I need plumbing related help. Thanks High speed!!
Mark M.
Mark M.
11/15/2016
I hesitate to write good reviews for plumbers, electricians, roofers, auto repair places, barbers, etc.  I'm afraid they'll get too popular, and I won't be able to get good and quick service, and I'll lose the insider status of being able to say, Oh, you need a plumber?  I know a place, I've got a guy.

Despite that, I can't recommend High Speed Rooter and Plumbing highly enough.  If you have a plumbing problem near them, call them.  Don't hesitate.  Just call.  Stop reading now.  Call.  Trust me.  Just call.

My situation started as I imagine a lot of plumbing emergencies start -- it was a minor leak, I'm relatively intelligent, I have tools, and I thought could handle it.  How hard could it be?  Five hours later, after midnight, I've got water spraying all over my kitchen, and no idea what do next.  Based on the Yelp reviews, and the fact that they were open 24 hours, I called High Speed Rooter.

I talked to Brenda, who has been mentioned in several reviews.  She was courteous, helpful, and the calm voice of reason I needed to hear.  Brenda, you are an angel.

She promised someone would come to my house at 1 p.m. the next day, and they did.  Luis and Jorge replaced a couple of valves, two hoses, and installed a new faucet.  They did great work, answered all my questions, told me the truth, didn't try to upsell me on anything, and left the kitchen cleaner than it was when they got here.  And they were done with everything in less than 90 minutes, including a run to get parts (because I bought the wrong parts).  Thank you, Luis and Jorge!  You're angels, too.

And the price was more than fair and reasonable.

In short (unless it's too late for that), if you need plumbing help, call them.  If you think you know what you're doing, call them first.  If you tried to fix a minor problem, and now you've got water spraying all over your kitchen, call them.  (Better yet, call them first.)
Jean G.
Jean G.
02/12/2020 12:00:00 SA
Jean G.
We started using HIgh Speed Plumbing last year when we had all new waste pipes installed. Then, a few months
ago, Frank installed new gas valves for our new washer & dryer. Recently,under my bathroom sink was leaking. Frank put in a new supply line & shut off valve.
Frank has always been very kind, courteous & patIent.
( even though i ask him tons of questions)
Also, he patiently answered a call from my husband & even a call from my brother in New York!
OK! So, I like to be thorough!
Franks the best. And we really appreciate his nice & easy
going disposition.
Freddie C.
Freddie C.
04/06/2021 12:00:00 SA
I've had the opportunity to with High Speed Rooters on serveral occassions from small jobs to major jobs for both my homes. Eli and the staff has always been professional, courteous and very accommodating to my schedule in getting the job done. Recently, I had the pleasure of working with Frank and he was able to come on a short notice to help remove my existing Halo system due to a garage flooring job that I was doing and helped me reinstall thebsystem after I was done. I would highly recommend anyone who is looking for a dependable, honest, fairly priced and excellent work done.
A R.
A R.
9/13/2019
Speedy response! Had someone there sooner than expected. Very professional addressed and fixed the issue.
Eddie V.
Eddie V.
02/11/2022 12:00:00 SA
Plumber easily identified the issue that has been plaguing us for months! He was super nice and genuine definitely didn't not force any unnecessary services into his inspection. Thank you sir!
Alena R.
Alena R.
3/25/2017
We had problems with the bath, and this company very fast send professional person to us. His name Caesar and he is not only professional, he is very friendly as well. He fixed problem quick and very easily. Now we again have a bath))
Kimberly E.
Kimberly E.
02/01/2017 12:00:00 SA
I live in a house that was built in the 50s and the pipes have never been changed and plumbing updated. I had issues with the drains for clean outs. I had no plumber and the landlord asked me to find one so I always rely on YELP to help me with reviews before hiring anyone. This company is very fast in giving a quote and setting up an appointment. Turns out I needed a clean out drain made on the main line. The plumbers were Jesus and Luis who are just AWESOME!!  Very professional and know exactly what needs to be done. I am so happy to have found the plumbers who I can ALWAYS call!! Price for what needed to be done was just right!! Not overly priced!! Give them a call, you will not be sorry. A good plumber is hard to come by so I am sooo happy I found them!!
Jose V.
Jose V.
06/02/2017 12:00:00 SA
Returning customer of several jobs done by this company. Always A1 service. On-time arrival and courteous. Switched out jet tub hardware and internals, added access panel that house builder failed to install. Definitely happy with this job. Ran into some hiccups but guys handled it and took care of it. Thanks for your service.
Danny C.
Danny C.
03/02/2017 12:00:00 SA
Our line was backed up as water wouldn't drain in our toilets or shower stalls. We made a call Saturday night and within an hour, Alberto shows up with the service van. Our house has no access pipe on ground level so he had to go up on the roof - it was difficult after viewing it with the camera and said that he had to get a jet in order to properly unclog my drain. I was hesitant to do it as what turned out to be a $8x.xx service charge is now over $200. I bit the bullet and told him to go ahead and do it but the problem was that we had to wait for the jet to arrive as it was on another vehicle. In that time, Alberto decided to see if the snake would be able to undo the clog. He didn't want me to pay the $2xx.xx fee if he could unclog it using the snake. I appreciated him trying and after 20 mins of trying, not all the debris could be removed so the jet had to be used. He spent alot of time trying to make things right and save me money which is what I appreciated. In the end, it was unclogged and he checked out my line very thoroughly and notified me of potential issues with no pressure if additional service. 5 stars for effort and honesty.
Kathy S.
Kathy S.
2/21/2021
We dealt with someone by the name of Frank. He came out and provided us with a competitive quote and decided to use their services to have our waterless tank replaced. He answered all my questions and or concerns that I had and went out of his way to assure we were satisfied with the service. I highly recommend them!
Deirdre B.
Deirdre B.
5/14/2018
Eliel was great!! It was super easy to set up my appointment for the same day and he was on time and even advised me on drain maintenance!
I am recommending this company to my condo association!
Eric L.
Eric L.
2/16/2016
Don't look else where if you need a plumber. These guys are the real deal. Everyone nervous when It comes to plumbers because you don't know if there going to take you to the cleaners but these guys are the most honest guys I've hired. Eliel (The Boss) came over and ran the camera to show me the problem. Most other companies would charge you for running a camera. They give you options and they don't pressure you to do anything that will make you feel uncomfortable. They are a family owned business that make you feel like your there family. Thanks to Eliel, Oscar, Pepe, and David.
Jeong L.
Jeong L.
12/03/2021 12:00:00 SA
We had a clogged kitchen sink for a week. Called around a few plumbers but I couldn't get appt soon enough for my urgency. High Speed rooter came out identified the issue and clear the drain using their hydro Jet. Frank was very responsive and explained everything in detail so I understand what I'm dealing with. Overall very positive experience I would definitely use them again.
Marc B.
Marc B.
10/24/2018
Fool me once, shame on you. Fool me twice...

I called Eliel about a year ago to install a water softening system at my home in Silverlake. Eliel came to my house, we walked through the scope of the work and agreed to a reasonable price.  

At the time of the install, I was very happy. See my previous good Yelp review of their work. Eliel's work was completed as expected. And the transaction was seemingly easy.  

Then my gardener discovered a serious problem:  my lawn and flowers were slowly dying. Unbeknownst to me, water that is softened (with salt) slowly dries out and kills grass and flowers. I was looking at thousands of dollars to reseed and replant.

When my gardener discovered the issue, I immediately called Eliel who came back out to my house and dropped a bomb:  oops!  we forgot to bypass the water softener for your yard.  BUT... to fix it, we're gonna charge you another $1k.  

What choice did I have? I paid to save even more in having to replant my sizable yard.  

So when my Noritz tankless water heater began leaking after 10 years of use the following year, I once again called Eliel to help. His earlier mistake felt genuine and being the person I am, decided to give him a 2nd chance.

This time Eliel didn't come... he sent out one of his guys Oscar.  I informed him that money was tight and I only wanted a straight swap on the tankless.  Same model.  Same features.  Same price.  Same BTU specs.

He told me he would do a straight swap with another Noritz.  Cost: $1900.  Totally fair.  

The guys came out a few days later and installed what appeared to be a sizably larger unit on the exterior of my home.  Ironically, when I looked at the specs on the new unit, the BTUs were LOWER than my previous model.  I brought it to Oscar's attention and he called his wholesaler. They made a mistake and he would go get the correct model the next day.  

Cool.  No worries.  Mistakes happen.  

Uh oh.

The next day the guys came out with a different model Noritz and installed it.  The unit still appeared bigger than the one I had previously, but the spec matched.  I was told Noritz had upgraded the heater a few years back and this one was more efficient.  SCORE!  

After the install was completed, I checked the faucets around the house.  For some reason, my bathtubs were not getting hot water.  At all!  I brought this up to Oscar.  

The issue:  the gas line into my house is too small and it needs to be replaced.  Additional Cost:  $2k.  

SAY WHAT????  

I've had a Noritz for 10 years.  No issues with hot water at all.  Had I known in advance of the gas line needing to be upgraded in order for this particular water heater to work in my home, I would have insisted on a different water heater. Cash is too tight to pay the 2k right now so guess what?  My family won't be taking baths for the foreseeable future. Also, they won't take back the water heater after it's been installed.

I doubt either of these situations were bait and switch and more likely honest (or incompetent) mistakes.  However, they were highly costly mistakes to my family which a more professional company would have likely caught up front and informed me before the start of work began...

But it doesn't end there.

When I went to settle up and pay the agreed upon $1900 for the new tankless (the one that won't give me hot water into my bathtubs), Eliel informed me that they no longer accept Amex as payment.  Odd as just 1 year earlier, they accepted it for the install of the water softener (and the later bypass for my yard).  

I insisted that they call their credit card merchant and accept my Amex as I'd at least like to have the reward points for all this crap I've been put through.

They informed me that they'd accept it, but wanted to charge me a 2.75% fee for amex (which is illegal in the state of california and which I refused to pay).  

Now I'm getting texts from them saying that all this is somehow my fault.

I'm not a plumber. I'm just a guy who wants and expects a certain level of professionalism from his vendors. As someone who has gone through numerous home renovations, I understand that issues come up after you tear into a project.  But on both of the aforementioned jobs, I feel like a better effort to be forthcoming with the client was warranted, but not executed.

You can make your own conclusions from this point.
Ghazal E.
Ghazal E.
6/28/2018
I cannot recommend this company enough !! They are extremely knowledgeable , friendly , professional and reasonable. We had a major issue with our sewer pipe. Not only did Larry work with me on the price, but when many surprises popped up along the way, he honored his quote. I am so happy to have found them and will continue to use them for all future plumbing issues.
Kalvin H.
Kalvin H.
02/10/2021 12:00:00 SA
I had a plumbing emergency the other night where our toilets were basically useless. High Speed Rooter sent Frank over to check on the issue and honestly he's one of the nicest guys you could ever meet. He was fast, efficient, and also gave a detailed explanation on what the issues were. He also kept me up to speed the whole time. Really great first experience and I would definitely recommend Frank to my friends and relatives if they needed plumbing services done.
Grasshopper Y.
Grasshopper Y.
04/06/2022 12:00:00 SA
I needed a plumber to replace seven old multi- turn water supply valves with new 1/4 turn valves.  Since this was not an emergency i decided to use YELP to obtain estimates for this work.  I received replies right away from a few plumbers including Eliel from high speed rooter.  Eliel provided a reasonable  estimate and since the company had good YELP reviews i decided to use them for this work.

Their plumbers arrived on time and were friendly, professional and highly skilled.  The work took about an hour to complete and I'm very satisfied with the work and the service i received from high speed rooter.  I'll use them again if i ever have any more plumbing needs.   Thank you Eliel and crew.
Andrew N.
Andrew N.
10/07/2015 12:00:00 SA
I was looking for someone to install my new kitchen faucet. I did my research and shopping. I called about 10 different companies. A couple of them never returned my call or weren't available for 4+ days later. Might of been a low $$ job for them.

I got in touch with this company. First they were courteous and honest about the pricing. I was pressing on getting an estimate over the phone because I wanted to price shop. To get a more precise estimate, they requested some pictures then provided me a range depending on what additional parts I'll need. They were able to schedule someone to come out same day.

A couple of hours before the appointment, the technician reached out to me to confirm location and time. When he arrived, he asked if I would like him to wear booties. I said yes because we don't wear shoes in our house and I have a little one. He inspected the job site and provided me a break down of what he needed to do the work, parts and all. We agreed on the price, which was $50 lower than the closest competitor and he did the job in 45 mins. He also took the time to customize the handle position and explain to me how the faucet was installed. He also made sure the area was spotless when the work was done. Worked with plumbers in the past and they always leave some type of mess. Before leaving, he gave me his card and said to call if there's any issues like leaks. They warranty their work.

It's been two weeks now, no issues. A representative from the company called to follow up on the work a week later to. Amazing service. Well priced. Great work. I love them so much, I've passed their cards around our community.
Daniel K.
Daniel K.
5/14/2016
I had a leak coming from my first floor ceiling. Because it was going to take work to cut up the ceiling just to identify the problem, other plumbers I found through yelp were asking for over $100 just to identify the leak. These guys did it for $25 and they came on the same day.

Overall they were very professional and polite. My main points of contact were Gilbert and Eliel, and they made an effort to give me detailed explanation of what they were doing throughout the day which made me feel reassured that they weren't charging me with BS repairs like some notorious plumbers are known to do. Before they left, they cleaned up the mess and even replaced a broken garden hose valve at no extra charge.

I should make a mention that these guys do both plumbing repair and drywall repair. Not every plumbing service does drywall repair, and a big reason I went with these guys was to save the inconvenience of hiring a separate contractor for drywall repair. Anyways, they did a good job and I would definitely call them again.
Dennis L.
Dennis L.
5/18/2023
These guys did us right! We were having a problem with our garage sink and High Speed Rooter came out and quickly got us fixed up. Arthur Rambo was able to get us a quote that was $3000 less than the other two quotes I got. It was a fairly complicated job involving breaking ground and going under driveway pavers, but his crew was professional and they got the job done in 24 hours with no disruption to me and my family. Highly recommend these guys.
Teddy J.
Teddy J.
1/15/2016
I have just found myself a plumbing company that I can rely on. Oscar is great.  He is honest and very efficient.  Call him any hour of the day for plumbing problem and he will be there to assist you.
TerI K.
TerI K.
6/15/2017
David & Armando at High Speed Rooter & Plumbing were very patient with trouble shooting my plumbing problem (backed up drain but their snake and camera couldn't make a hairpin turn necessary to diagnose and fix it) and communicated with me the whole time. They let me know I need a crawlspace to access the problem area. They let me know I could save $ by having my handyman do it and then have them back. Once I got the crawlspace built they came back for a follow up and fixed the problem. Good job and good follow through. I trust and appreciate them.
Freshta F.
Freshta F.
11/19/2021
I messaged them on yelp and Frank responded within minutes. I didn't have an emergency but  they still came  the next day. I had an issue with my dishwasher and they stayed with me until it was fixed. So happy it finally works ! They fixed it within a day and that's a great turn around for a non emergency. Highly recommend them !
Yoyo K.
Yoyo K.
1/20/2017
Excellent plumbing service!! Team led by Alberto did a great job with my two houses in Glendora. 24hr phone service is very useful. They came to my house to do visual estimation immediately after I called. Highly recommend High Speed Rooter if you have any problem with your house!
Julie W.
Julie W.
03/07/2017 12:00:00 SA
I have been meaning to write a review of this company for some time.  I started using High Speed Rooter about 6 months ago.  They have always been very fair and honest in dealing with our plumbing needs.  Especially their plumber Alberto.  This guy is very knowledgable, and doesn't take short cuts.  I have a very old house, with old plumbing, and Alberto has fixed several things without having to re-do the actual plumbing.  He was able to fix a leak in my shower without having to put a hole in the wall!  Brenda in the office is really wonderful too.  She always manages to get a plumber to our house either that day, or the next day.  I highly recommend this company, but a big reason i call them again and again (we also have a rental property that they service) is because of their great customer care, and because Alberto really knows his stuff.
Omar G.
Omar G.
2/23/2019
For an emergency couldn't be more happy and thankful with this company's help and customer service. When I called first thing they did was advice me and lead me to shut down the problem and got to my home very fast. I highly recommend them
Lambchop M.
Lambchop M.
07/09/2022 12:00:00 SA
What great service! We had a clogged toilet, very stubborn fix. We tried everything; snake, fluids, all of it and it wasn't working. Finally, did some research and came across High Speed Rooter & Plumbing. Frank showed up and was very reasonable, explained the process, and cost. Thanks to Frank we feel confident to call this location again for great service and great attitude!
Toni S.
Toni S.
03/12/2016 12:00:00 SA
It's always an upsetting feeling when your plumbing gives you trouble. You have no idea what to expect, yet you know it can't possibly be good! We called High Speed Rooter and Oscar responded very quickly. He and Roger did a wonderful job at explaining what the job would entail and how we could go about having it repaired (numerous times for us - who don't understand plumbing).  They were very honest, extremely patient, and helpful. I would surely recommend their work. Thank you, Oscar and Roger for easing our nerve-racking plumbing issues! solved!
Robby W.
Robby W.
4/18/2017
These guys work hard to get the job done right. Armondo and the team even gave up their Easter Sunday to get us up and working.  Nice one guys!!  Thanks
Al A.
Al A.
10/06/2021 12:00:00 SA
good communication, responsive and quality work. pricing was very reasonable. would hire again
Darrell R.
Darrell R.
8/18/2021
Greetings,

So last week I ran into some trouble with my half bathroom and the toilet. I thought I could do the job myself, how hard could it be I said, pulled the old toilet off and then I totally thought I was stuck.

I called High Speed Rooter & Plumbing, I was told they would have one of their technicians call me to give me a quote for the work. I then received a called from, Frank, he asked me to send photos of the area, and he would get back to me with a price. So I sent the info, Frank then sent the quote and the day and time he would be able to do the work.

The day Frank came to do the work, he evaluated the area, prepared it, and then looked over the toilet to make sure it wasn't cracked or broken before installing. He was in and out in about a hour and a half, he made it look so easy too. Frank was very professional, friendly, and informative.

Thank you, Frank. The service you provided was appreciated, fast, safe and done right. I would recommend the company to anyone.
Daniel G.
Daniel G.
11/03/2020 12:00:00 SA
I am pretty new to the San Gabriel Valley and had been putting off some major plumbing work because I didn't know who to trust. I found High Speed Rooter and Plumbing on Yelp. The reviews were good and their responses were the most professional. Frank and Omar came out to give me a free quote and even fixed one minor issue in about 5 minutes at no charge. Frank was extremely professional, polite, respectful and clean. It was clear that they were true pros with integrity. I also really liked that they documented the issues thoroughly as well as the repairs with photos and video. His quote was fair so I opted to have the work done ASAP. The next morning Omar and Julio showed up on time and worked very hard to get the work done as fast as possible as I only have one bathroom. They were clean, polite, quiet, respectful and professional. All the work they did was excellent and even faster than I could have expected for a big job. I am grateful to have my new go to plumbers. Thank you Frank, Omar, and Julio!
Tyler F.
Tyler F.
06/10/2023 12:00:00 SA
They operated at a fast pace as their name suggests. Frank was an excellent communicator and helped me understand my options once the issue was diagnosed. He even made sure I was aware of any options with my insurance at the risk of losing the contract. I would definitely recommend and use High Speed Rooter & Plumbing again.
Johnny J.
Johnny J.
8/15/2018
Great communication skills and professional service, I would definitely recommend to my friends and family!
Dee P.
Dee P.
6/25/2017
I am very satisfied with High Speed Rooter. Armano was helpful and did a great job explaining what the problem was. I will be calling them for any future plumbing issues.
LaLa L.
LaLa L.
10/11/2017 12:00:00 SA
Great service! Armando came to help out our water leakage problem and he explained everything in detail and provided excellent service. He was super nice and very helpful.  Ask for Armando if you're looking for an excellent plumber!!!
Jeri M.
Jeri M.
11/23/2019
Called for same day service. Eli was prompt and courteous. Fixed clogged toilet and Showed me leak under house and recommended his supervisor come out for further assessment and estimate.very good service.
Mary H.
Mary H.
11/22/2017
Armando was great! Spent lots of time explaining the problem and the different ways to resolve it and then taking care of it. Very accommodating to our needs.
wanda o.
wanda o.
04/08/2017 12:00:00 SA
Thanks Armando and Neto.  Great job.Excellent service. Very prompt.  Arrival time about 10min. after call.   My toilet was clogged and you immediately knew what was wrong and fixed it without difficulty.  Immediate response but most of all,  great knowledge and fast service . Price was reasonable and went beyond with his knowledge on plumbing. Will be calling when needing plumbing.  Thanks again.  P.S. even my dog stopped barking so she also liked your service.!!!!!
Cindy H.
Cindy H.
8/13/2018
These guys are great! They repiped our house back in May from the home exiting to the street. They came through when we really needed them. They also stand by their work. In fact they just came back and did a quick service call because I didn't know how to clean the specialty (modern) drain in our new shower. They fixed it right away and showed me how to do it for the next time so I won't have to call. Great company with great customer service. Can't recommend them highly enough! Thank you!!!
Charchi S.
Charchi S.
03/05/2016 12:00:00 SA
These guys were great. We were on set on a Saturday in  South Pasadena; they came with in the hour and fixed the problem right away! I highly remind them and will use them again. They were also affordable!
Eliel and Juan solved the problem!!!
Spencer W.
Spencer W.
08/06/2020 12:00:00 SA
Great service so far. We called and Al came out right away and inspected my problem. They came back again and to show me the results and give me an estimate on the repairs and they seemed very fair and honest. We haven't done any major work with them yet but will use them for all our camera and sewer needs moving forward for home inspections.
C L.
C L.
12/29/2018
This review 4 years overdue, but I still remember the outstanding service I got from Eliel and his team. One of the pipes in my backyard burst over the holidays, and Eliel was able to come by the house within 30 minutes to help take a look.  He was able to provide me a detailed breakdown of what went wrong and gave me a few different suggestions on how to fix it.  He kindly worked out a solution within my budget, and over the next couple of days, he and his team worked hard to replace my pipes as quickly as possible.  I really appreciated the help, and I will definitely reach out to Eliel if my house ever requires rooter services again.
Shimin C.
Shimin C.
9/23/2021
We got gas leaking and Blas from High Speed Rooter & Plumbing found the leaking spot and repaired it fast. He' s really professional and responsible and saved us a lot of time and money. Thank you
Sue B.
Sue B.
2/25/2019
High Speed rooter service was very professional!

Eliel installed our water softener system and fixed our kitchen sink at a very fair price!

I am super happy with their service and will recommend to family and friends!

Thank you for you're service!
Estefany R.
Estefany R.
5/17/2021
I had a great experience working with High Speed Rooter & Plumbing to get my sewer line repaired. The plumber took his time to explain several options I had. My sewer line is now in great shape with warranty! The plumbers were very professional and follow the CDC covid guidelines. I would highly recommend this plumbing company!!
Annie Z.
Annie Z.
12/27/2021
I had a plumbing emergency and thankfully High Speed Rooter & Plumbing was able to come later the same day. Frank was able to diagnose the problem quickly and gave me a very reasonable price. Thankful for their quick and reliable service
Rachel V.
Rachel V.
07/02/2018 12:00:00 SA
We been having some Bathtub issues and it hasn't been fixed in so long, Oscar and his partner came by on time and around the time he was suppose to come which was perfect. They were quick and very nice!:)
The amount was perfect very affordable!
In the end the tub is working and these men were amazing!
Thank you Oscar and his partner! :)
JP R.
JP R.
5/27/2016
Gilbert, Jesus, and Roger are all very friendly, quick, and also very knowledgeable at what they do.  I am glad we have found High Speed, we have used their services twice, the first time was to help resolve a water leakage problem and the second time was installing the water pressure regulator.  Both experiences have been great, they were able to come on the same day we called which is very helpful at an emergency situation.  Highly recommended.
Joseph M.
Joseph M.
4/25/2022
The flower bed in our front garden had become a bit boggy/swampy, and after determining that it wasn't a leaky or incompletely turned-off  hose, we called High Speed Rooter.  They came out and quickly determined that the old main pipe coming from the curb to the house had been damaged and had sprung a leak and that they needed to dig a trench in the lawn to reach it, in order to replace it.  We signed, and they came out early the next  day to get the work done.  That afternoon, they let us know that they were done, but that they weren't going to fill the trench that night, because they needed to be absolutely certain that they'd completely addressed the issue, and that there would be no further hidden leaks before they refilled the trench.  They arrived early, checked the status of the repair, refilled the trench and left before I was even up!  Sharp, knowledgeable, friendly and honest--High Speed Rooter is staffed with absolute professionals.  Call them with the confidence of knowing your plumbing job will be attended to quickly, and done right!  

If I had to be picky about SOMETHING, then I might say that the refilled trench could have been packed down a little tighter to make it even with the rest of the lawn--but hey, they're plumbers, not landscapers.
Anita P.
Anita P.
06/01/2018 12:00:00 SA
EXCELLENT SERVICE! Shout out to Angel and Caesar for their exceptional work! Angel and one other person arrived promptly at 9:00 am and worked diligently and completely through lunch on my 67 year old house trying to unstop an unstoppable tub. So polite. So courteous and professional! So hardworking! THE BEST in the BUSINESS! They finally got 67 years of gunk out but suggested I have the pipes blasted. That's when Caesar and his crew-he's also the boss-came out. Apparently, my antique pipes have been flaking off and no kidding, lots of the flakes and black junk just flew out of my sad pipes.

They are my go-to plumbers. Their prices are great, they are great. What more could you ask for?????

Just had them do another job for me-shout out this time for Larry and Jesus!
Tiffany C.
Tiffany C.
12/03/2020 12:00:00 SA
This is such a late review but I love how fast and efficient they are! I needed to replace my electric water heater filter since the brand changed sizes so I sent a message through yelp to ask for a quote and Eliel had the fastest response. I missed their call but was able to call back and schedule it for the same day. Frank came to look at it and gave me a reasonable price but it was getting dark so he would come back the next morning to fix it. The next day I somehow lost a piece for my filter and he was so nice and went digging through his stuff and found a piece for me. It was a quick and reasonable fix :) Definitely recommend them for any future plumbing issues. Thanks Frank and Eliel!!!
Laurie C.
Laurie C.
11/11/2016 12:00:00 SA
Thank you Eliel for your professionalism and making this job a priority to get our gas line leak fixed at our laundromat. You arrived when you said and got the job done in the time you estimated, getting us back up and running! You made a very stressful situation seem easy, I'm very grateful and appreciative!!!!
Audrey B.
Audrey B.
06/03/2017 12:00:00 SA
It was reallt good service. Jesus and Lis? Im not sure about the name but there service was sooooo good they explained everything so nicely. I loved their service.
Nancy L.
Nancy L.
02/04/2022 12:00:00 SA
Our toilet has been leaking for weeks and it is super annoying. I am glad I reached out to High Speed Rooter and Plumbing. They offered a free onsite consultation and the technician Blas explained to me where went wrong, and I understood the issue clearly. I highly appreciated this as I want to learn something along the way. Blas gave me a fair price and fixed it the problem right then and there. Within half a hour the problem is fixed and my headache is gone! Love their service and the straightforward fix plan. Highly recommend. Blas did an awesome job.
Margaret L.
Margaret L.
4/20/2021
Referred to us by my cousin who has used them in the past. Frank was very helpful and honest about the hydro jet we needed done at our house. Great customer service and reliable service. Will def use them again! Highly recommend if you need hydro jet service.
Paulette P.
Paulette P.
3/28/2016
I found this business on Yelp and was intrigued that a plumbing company was able to earn such high ratings, so I thought I'd try them instead of one of the other advertised places. I called and scheduled an appointment for 9 am the next day and Oscar and his teammate showed up 30 minutes early. They were friendly and went straight into investigating the issue--my backed up sink. Instead of just unplugging, they checked all the possible problems and found a hole in a pipe. They called me out to show the the video feed showing the corroded pipe and then hole. They quoted a price--obviously plumbing is expensive -but they were honest, fair and in my opinion, reasonable given the work. Since they were so good and had time to add on one more quick job, they installed a new part for my sink too. They were super fast and very professional. I will definitely call upon them again for further work!!
Samuel A.
Samuel A.
9/26/2015
If I could give more stars I would. High Speed Rooter and team lead by Eliel did a phenomenal job with exceptional customer service. They are dedicated to their craft. The job was done with care and a clear respect for my company budget. I am grateful and would highly recommend High Speed Rooter to everyone in need of help. Commercial or residential.  Thanks again guys! Great job!

Sam
CEO Co-Pet
Cesar R.
Cesar R.
4/29/2022
Professional, reasonable price for the service.
On time: they ran a snake through the toilet drain (I removed and reinstall the toilet)
Would definitely use them again!
Damiana L.
Damiana L.
06/10/2017 12:00:00 SA
We had a plumbing emergency overnight (kitchen flooded from the sink with sewer water). We called High Speed Rooter & Plumbing first thing in the morning, they arrived promptly, fixed it, cleaned up and explained what was happening. They also mentioned that it could happen again if pipes are not exchanged with newer ones, and offered a quote.
Really good service and advice.
Joe W.
Joe W.
3/21/2017
These guys are great.  They offered a free visual inspection and quote, so I gave them a try.  Alberto came; he was professional and helpful.  He waited around with me and discussed what what the problem might be,  while my tenant was taking his sweet time on the toilet.  In the end he did a great job at a good price.  I'll be calling these guys again if anything needs fixing.
Eva M.
Eva M.
02/02/2021 12:00:00 SA
Thank you so much!!  They took my emergency appointment last minute and fixed my problem.  You guys rock!
Whitney C.
Whitney C.
5/30/2020
Pro:
- efficient
- courteous (dude put booties on his shoes before walking into my house!)
- when he didnt know something, he didnt try to fake it til he made it, he took the time to text and call his team about the part to confirm his theory. It's so important to me that I'm not taken advantage of and the issue is actually fixed and not just a quick fix
- got the job done
- reasonable in pricing
- great communication, original time couldn't be met due to LA traffic so they kept me posted on new ETA.
- took the time to explain to us what was going on and how he would fix it

Con:
- dont really have any :)
Sahmara I.
Sahmara I.
07/11/2023 12:00:00 SA
Used Yelps features to hire a plumber. I input the information for work that needed to be down and my contact info. I got responses from about 6 plumbing companies. I did my research on 4. I reached out to a different one and once I sent in my photos, they wanted to change my existing structure and charge around $1,500. I only had a leak out of one faucet in the bathtub. I have a three knob faucet and they wanted to change to one.

I did not think a whole restructure was necessary for a leak so I went with my gut and contacted another plumber from my recommended list.

I reached out to High Speed Rooter & Plumbing in Rowland Heights on July 4th, a holiday. They responded right away and throughout the day.
Regardless of the holiday.

Their Yelp page says they price match and they sure do! I had work done previously that I was not too happy with. Turns out they fixed the mistakes of my previous plumber. I know this to be true by the immediate difference in how my faucet felt and worked.

They fixed my leak by replacing and rebuilding 3 handle shower valves with new cartridge, stems, seat, trim and handle. They were honoring my price match of previous work. I paid everything but they didn't think i needed my sink snaked. I agreed since there was no blockage and they refunded me the money for the snake.

Everything they did was professional. From our first point of contact, to scheduling, to arriving within the timeframe, to the work and explanation of what was done 10/10. I was truly happy with their over all customer service and labor. They did go above and beyond because they stayed more time than they predicted. The reason for that is because they had to fix what my previous plumber had done, it looked difficult it they remained positive and got it done. I can't thank them enough and they are who I have been and will be recommending from now on.

Thankfully they got my shower up and running.
Kathy H.
Kathy H.
06/06/2019 12:00:00 SA
Frank, the plumber provided professional service with great communication.  My tankless water heater needed maintenance, and Frank took care of that AND some.  My hard water in Monterey Park caused a lot of calcium build up but Frank took care of that, too.  I will be calling High Speed Rooter to install my water filtration system.   I know that my home is in good hands.
Sami T.
Sami T.
04/01/2017 12:00:00 SA
The best service! It was fast and professional. Cesar and Albert did a great Job. They knew what they were doing. I would certainly call the same company again for any plumbing issues without any hesitation. I would highly recommend them.
Jakeisha G.
Jakeisha G.
2/19/2021
Booking was very easy but they were not able to keep their appointment time for my free estimate. My time was 8-9 am and I get a call at 9:15 saying that something came up. Seemed a bit early for something to come up. I wasn't willing to block off another portion of my day only to have them not come again. I'll take my services elsewhere.
L S.
L S.
1/27/2021
Absolutely AWESOME service.  From intake to receipt, absolute professionals.  Very friendly and prompt.  Called in the afternoon and they cleared my awful sink by the evening. HIGHLY recommend.
Leandra A.
Leandra A.
12/30/2015
High speed rooter was amazing. They fixed my gas leak under my house in a reasonable time. Eliel was great and very knowledgeable. He explained everything that needs to be done. Reasonably price and pressure tested the system. They were very professional and nice. Great customer service on the phone and in person. Would highly recommend this company. Look forward to working with them again.
Daniil K.
Daniil K.
7/18/2022
Good service, fast response and pricing wasn't crazy, actually lower than other plumbers that quoted the job.
Modesty B.
Modesty B.
5/27/2017
I was able to make a same Day appointment. Armando and David came out and did a great job.  I felt bad because they did so much to assess the problem only to find out that it was not an easy fix they were willing to do but it was too short of notice to do something so in depth.
I would definitely recommend them for your plumbing needs.
Stacie C.
Stacie C.
3/24/2017
I received a response from them within an hour of contacting them on Yelp. Even though it wasn't an emergency, Luis and Jesus came in about an hour.  In less than 2.5 hours, they checked out my toilet, looked at my pipes to the main line, bought me a new toilet, came back, installed it and cleaned up (including hauling away the old toilet). I was very happy to have the problem taken care of - out of sight and out of mind within just a few hours.
Belinda T.
Belinda T.
06/02/2019 12:00:00 SA
I requested a quote for a small repair for our tenant and Hi Speed was super professional and reliable. They called to confirm an appointment after my initial request, and the tech showed up on time without any issues. The repair (a cracked p-trap and was leaking) was done quickly and prices were fair. Easy and stressfree! Would definitely use their services again.
Ivy N.
Ivy N.
03/04/2016 12:00:00 SA
Oscar and Mike did a great job at replacing our pipes. They were very fast and efficient. The only downside is that their pricing a little bit high.

Highly Recommended!
Vicky M.
Vicky M.
06/06/2017 12:00:00 SA
Recently I had a bathroom sink unclogged by High Speed Rooter and Plumbing.  Jesus and Luis were professional, polite, friendly and efficient.  My sink problem has been solved and at a great price!  I highly recommend this company.

Vicky McLaurin
Linda O.
Linda O.
1/13/2016
If I could give 10 stars I would for Eliel's outstanding service.  Both my toilet and shower were clogged and plunging them was useless.  After calling Eliel, he was at the house within the hour.  After approximately, 18 working hours, here is what was done, trenchless repair of main line from the house to the sidewalk, hydro jet x 2 of the line btwn the 2 bathrooms, hydro jet of the line from the kitchen, replacement of one toilet and cleanup of bathroom where the clogged toilet and shower was.  Sorry if I missed anything.  During all of the processes, Eliel showed me exactly what he was doing and what the pipes looked like before and after.  After all was done, he cleaned up and made it look like I never had a problem with the plumbing.  There's even a follow up visit in 2 weeks!  Eliel's customer service was excellent.  Since I know nothing about plumbing costs, I cannot comment on whether or not their prices were within reason or too high.  If you need a plumber, why not give them a call?  Hopefully you'll be a happy, satisfied customer like myself.
C E.
C E.
9/16/2022
Excellent service!!! Fast, affordable and honest. I received a response immediately after inquiring about my garbage disposal which was no longer working. I received service the next morning and had it repaired within the hour. The inspection was free, I was given a quote right away and the repair was done right away and completed within that hour. The  price was very reasonable and the work was honest - I wasn't pressured to replace my garbage disposal as most places suggested. It was repaired and it works perfectly now. Highly recommend High Speed Rooter and especially Blas who performed the service. Very exceptional!
Bill P.
Bill P.
4/15/2017
Armando and Neto were great in this emergency situation over the weekend. We had a pipe burst in my bathroom while I was out of town. My mother was in town for the week and had the misfortune of being present. We called High Speed Rooter & Plumbing and they were promptly on time based on their originally stated ETA. They spent about 20 minutes to identify the root cause of the burst pipe and replaced the problem area soon after. Armando and Neto were very courteous and efficient. Thanks for the professional service.
Adrian S.
Adrian S.
8/13/2018
Amazing people, they arrived on time and were able to fix the clogged bath and sink drain faster than I thought. Im so glad I called High Speed Rooter & Plumbing! I definitely recommend them if you're having any plumbing problems!
Marcia H.
Marcia H.
06/05/2022 12:00:00 SA
Actually picked them from Yelp.  Made appointment for the next morning ... they were on time ... looked at problem and sent for equipment ... high pressure hose and camera.  Blew clog out, sent camera to make sure all was clear, packed up and left.  Guy was very friendly and offered to explain and show each step.  All was done within 2 hours.  We considered the price fair.  Would definitely call again.
Mark M.
Mark M.
06/12/2017 12:00:00 SA
Adrian and George came out to Beverly Hills.  They were very nice and polite and did a great job.  I highly recommend them to anyone who needs their services.  Surely we will use them again.
Yuki O.
Yuki O.
4/19/2016
Eli and Alberto were so great - I called around 5pm for a busted pipe in my backyard and they made it out the same evening. Very nice guys, they came in, explained the situation and took care of the immediate problem quickly and with very little fuss. They explained options for re-piping the line in the future (which would be a larger more involved project but not something that has to be done right away), they tightened loose valves, and double checked the water pressure on the house.  Very reasonable price, great service, very nice guys. It's tough to find really great people like this, and I'll definitely call these guys again. Highly recommend.
Steven L.
Steven L.
09/08/2018 12:00:00 SA
We hired them for septic to city sewer conversion. The price is decent. The most credit they do deserve is about standing behind their work and services. After I paid them for the job, I found that the dirt refills in the trench isn't compact enough and loose. It is also due to the rocky soil. Eliel and his uncle Tom were responsive and came to my home with the team and addressed the issue. Again this is an A team that deserve 5 stars. The office employees work hard too. I emailed them at 11 at night for a copy of paperwork and got reply within 10 minutes.
Lewis B.
Lewis B.
6/26/2017
Called these guys in the morning and they were quick to schedule me on the same day. They were running late and called to let me know, I appreciated the attention to being on time. Adrian was professional and analyzed our situation, clogged shower and clogged kitchen sink. He ran a snake to unclog the drain, took 45 minutes but he got it done. The clog was very far down and it was stubborn build up in our old galvanized pipes. Would definitely recommend these guys, straightforward with no up-sell pressure.
J C.
J C.
04/04/2016 12:00:00 SA
Just had Oscar and Mike out at my parent house to clean out our sewer and install a clean out for our sewer. There was still a backup in our washer drain after they did the spot repair but they immediately snaked the washer pipe. The problem has been remedied so far. I will review again in a few months. They do offer a 1 year warranty on any backups and 5 year warranty on the spot repair.
Jh G.
Jh G.
10/02/2019 12:00:00 SA
Good service! People from High Speed Rooter and Plumbing  are easy to work with and very professional.
Edward C.
Edward C.
11/28/2022
Just had High Speed Rooter come out to help unclog a drain. They were prompt and notify me when they were on there way. They try to unclog my drain but was filled with grease. This was because it hasn't been clean out in over 10 years or longer. Had to schedule them to do a jet clean on my pipe to try to get the clog as I am thinking it maybe from the mass of grease clogging the pipes.

They were able to accomplish unclogging my drain after a while of not giving up. Found out who ever did the pipes before buying the house, sucked which made it harder to clean it out.

It's done and they where awesome and very friendly. Would recommend.
Betty L.
Betty L.
4/19/2023
Called because of plumbing issue with my parents kitchen. Made an appt. The guy came on the day and provided free estimate. I haven't used them yet but they're responsive a really professional.
Danae H.
Danae H.
10/05/2017 12:00:00 SA
We had a backed up drain line at our shop which disrupted our business quite a bit. Called High Speed and was told they'd be out in an hour- and they arrived promptly! Armando was very friendly and got to work fast, letting me know what he'd be doing as he worked. I was given the cost up-front and when things got more complicated than expected, was given lots of information to give to the property management company for our building. Both Armando and his co-worker were very helpful and professional and cleaned everything up neatly! I'd definitely recommend High Speed Rooter and will be using them for our next plumbing need.
Richard C.
Richard C.
6/28/2016
What an awesome company! Let me start with Brenda.  She was so courteous and professional.  I called on a Sunday afternoon and she was able to get me a plumber in an hour.  I sincerely appreciated her great communication.  Alexis was the person assigned to me.  He is the Man! His calm and humble demeanor really put me at ease. He was so easy to work with.  I really appreciated his honesty and concern.  Alexis was able to troubleshoot the problem and managed to get a team the next day! Unfortunately, I had to replace old clay piping--a job that would cost an arm and a leg, but HSRP gave me such a reasonable rate.  They were able to take care of the problem in two days.  I was also very happy with how they cleaned up afterwards.  

I also want to acknowledge David. He was awesome!!! Considering how arduous the task was; he did with so much enthusiasm and professionalism.  Above all, this company exceeded my expectations!  I'm so glad that I now have a company that I can rely on and trust.  

Don't scroll any further, give these guys a call!  Really, I'm serious.
Liane I.
Liane I.
5/20/2016
I called High Speed Rooter on a late Friday afternoon and they responded right away! Gilbert showed up within 20 minutes after I called and was extremely polite. We had a standing clog in our bathtub, and after assessing it was more than a clog, Gilbert went out to get the supplies he needed as well as brought co-worker Oscar. They replaced the portion of the pipe and it's done before dinner!!! Thank you! Great service!!!
Michael T.
Michael T.
8/24/2021
Called High Speed Rooter & Plumbing yesterday to inspect a leaking garbage disposal unit and leaking bathroom sink. Frank came out to inspect/quote same day and completed repair next day! Extremely satisfied with work, promptness, professionalism, and Frank was very helpful and easy to work with.  A+ experience, have found my new go-to plumbing service!
Jacqueline Z.
Jacqueline Z.
6/17/2022
My water heater busted on the second floor balcony of my master bedroom, resulting in water damage to my master bedroom, living room, and dinning room ceiling. I called Frank of High Speed Rooter & Plumbing the next day and he provided me with a quote over the phone. On the same day, Frank had his crew at my home that afternoon inspecting and taking out the failed water heater and installing the new one. He and his crew were very professional, polite, and worked fast to get the job done. They understood my urgency to get the water heater replaced that day and definitely live up to their company name. I would highly recommend them!
Julio D.
Julio D.
7/23/2022
My wife and I had some work done on our bathroom. This company did a great job and we are happy with the work. The owner is very responsive and available for questions. I would highly recommend this business for anyone in need of plumbing work.
Aki S.
Aki S.
3/21/2016
Aki

I had 3 sinks plugged one night. And my blood pressure going ballistic while I tried to fix it myself but failed. At 10 pm I called the company and made an appointment for 10 am the next day. Oscar and crew showed up 10 am sharp while I was in my pajama. They trouble shoot and ran tests with the camera. They gave me their recommendations and cost estimate. I was so impressed by Oscar and crew that I wanted to give him the job right then. But I told Oscar I needed 2 more quotes.

By noon that day I got the other 2 estimates so I called  Oscar and gave him the job.

Pro: best price by far, on time, very professional, well dressed and clean, nice and friendly,  hard working and happy crew, excellent work, family-owned business, a local company and left work area very clean.

Con: mmmmmmmmmm

Thanks to Oscar and his great crew: Alberto, Roger and Mike.

I highly recommend them. I already told some of my friends.

Mahalo
Lonny C.
Lonny C.
9/19/2016
Had a backed up toilet on  Saturday afternoon.   Called several places but decided on rapid because of there fast response time and pricing.   Alexis was the gentlemen who did the job.  Very professional.  I didn't have a traditional cleanout for the job but Alexis was able to gain access through the sink instead of pulling off my toilet which would have been messy and extra pricey!  Very reasonable prices and excellent service.   Work guaranteed for 30 days!  Great peeps!
Andres E.
Andres E.
5/13/2016
These guys were fantastic--friendly, affordable, and fast. I recommend you ask for Jesus and Gilbert. All-around good guys.
Jon L.
Jon L.
6/21/2019
I had gotten estimates from about 6 or 7 license different plumbers regarding improper connections and a leaking shower valve. Frank came out he was pretty upfront and even crawled under the house. We went over the estimate and setup everything. After a couple fixes they also let me know what they thought needed repair actually ended not need anything. Overall very please with the honestly and integrity of their employees. They saved me a few hundred dollars. Thank you Frank, Angel and team.
Justin G.
Justin G.
04/09/2018 12:00:00 SA
Needed help with installing my dishwasher and was looking for a plumber.  Called around decided to go with High Speed Rooter & Plumbing.  Professional receptionist who helped me to schedule an appointment and polite and skilled plumbers came to do the job.  

I will consider HSRP for future plumbing jobs!
Lisa U.
Lisa U.
8/17/2017
I have to shout out to this company for great customer service and resolution to the problem. I have to give a personal thank you to Elial field supervisor and Armando for taking time to help out my mom with a serious plumbing problem. They don't try to sell you anything they give you a solution , a price and resolution. I would recommend to all who seek good plumbers at a great rate.
Juan G.
Juan G.
8/19/2020
Very responsive and reliable! I recommend them 100%. I had a problem with my toilet being clogged and even though it was kind of late they were able to help me out. Thanks!!!
Jimmy W.
Jimmy W.
01/04/2017 12:00:00 SA
Fast and reliable. Really friendly and was fair on services on a broken thermocouple on the water heater.
Dante C.
Dante C.
6/17/2016
These guys are awesome.  My water heater went out and u called Eliel.  He gave me a good price even though it was emergency.  His crew came the next morning, on time and was very courtesy.  They answered all my question and even taught me how emergency shut off valve works. I will be calling them for all my plumbing issue and I would recommend them for your plumbing needs. Good job Eliel!
Sandy W.
Sandy W.
7/24/2019
Last minute phone call to them and they were the only plumbers to actually show up and were available! I called other places who said that someone would be calling me within the next hour which they didn't, then they said someone would call me in ten minutes which they didn't, and so I called High Speed Rooter at the last minute and they were able to send out a great plumber within an hour!!!
Diana L.
Diana L.
6/15/2020
Frank, you're awesome!! We heard some leaking noises coming from underneath the house late at night, and Frank was able to come at noon the next day, went into the crawl space ninja style, and looked around for us. Even though it was a false alarm, he still took the time to explain everything to us and confirmed that all was still in good condition. Thanks again, Frank :)
Jonathon F.
Jonathon F.
11/19/2021
So far this has been my worst experience working with a company from Yelp that has such good reviews. I talked to Blas in September for a very old shower valve that was broken. He was the only plumber that said he knew of a store that can still order older parts. With all the supply chain issues, the part took a while to get delivered and arrived on Oct 22. From that point on is where all the issues started. He setup an appointment for Tue Oct 26 which he did not show up to with no communication. Then we had a couple of back and forth on both ends and ended up rescheduling for Wed Nov 3. Checking with him that day, he says he won't be able to make it and reschedules to Fri Nov 5. This day turned out to be no show even though I was home all day. The plumber he sent got the wrong address and just moved on to the next job without calling. So he says he will try to make it the next day on Sat Nov 6. On Saturday he says a couple of times that he will try but eventually it's a no show. Then there was no communication until Monday where he says he was busy and also didn't have the part with him. So we reschedule again to Wed Nov 10. This day, I called multiple times and he said at various times he was stuck in traffic and then needed to go to his office but that he would be on the way shortly after. Finally in the evening, he stopped answering my text and calls and was again a no show. The next day, I told him I'm not sure what is so difficult about the appointment but that I would be willing to pick up the part and pay for it. There was no response after that. At this point I've moved on to get the work done with another plumber. The real issue I have with Blas is that in the end he seemed to just be giving me the run around. If he was busy and unable to make it, why does he continue to promise to be there? It really made for a horrible experience.
Linda C.
Linda C.
07/01/2016 12:00:00 SA
I give this company a 5 star rating!
When I called them on Tuesday, they were able to set me up with an appointment within an hour. Alex came and he assured me that the work would be done to my satisfaction. In fact he gave me a choice of the type of work I could get done and he thoroughly explained both choices to me. He patiently answered all my questions.  When he found that the problem was more serious, he again thoroughly explained the problem and was apologetic about  having to give me the bad news.
Then Roger came to do the work changing the pipes inside the kitchen and bathroom, then he tackled the tough job of replacing the pipeline under the house. Roger also explained the work he was doing and actually showed me all the work that was done. Roger was very thorough and professional.
David and the guys who did the concrete work were awesome. They actually finished the job in one day!  It was done very well and exceeded my expectations!  Again, David explained the process to me and showed me his finished work.
Overall, I would give my recommendation to all my friends and family that High Speed Rooter Plumbing is a company that accommodates their customers. This company takes pride in their work and makes customer satisfaction a priority!
Yvette C.
Yvette C.
10/09/2017 12:00:00 SA
2nd time using the company and I'm just as happy as the first time...had a clogged bathroom sink and called them right away, first I was told someone would get to my house around 2:45 to give me an estimate & sure enough Jesus G. showed up right at 2:45 on the dot, he was very nice and knowledgeable, he knew exactly what the problem was and how to fix it, he was very professional, assessed the situation and gave a an estimate and as soon as we gave him the green light he began to work on it, less than an hour later he was finished...couldn't be happier with the service that I've received and will definitely continue using this company!
JoAnna C.
JoAnna C.
12/31/2020
I was in need of having my garbage disposal cleaned out and reset.  I reached out via yelp messaging and spoke with Manger Eliel.  Super friendly and trust worthy company.  Very fast respond for appointment request.  I reached out yesterday and they sent someone today immediately to fix my garbage disposal.   HIGHLY RECOMMENDED!!!!   I am one happy customer !!!  Thank You, Eliel, Frank and Diego !!!!
J K.
J K.
2/21/2022
I found High Speed Rooter Plumbing on Yelp and read all the reviews!

Blas G. returned my call via a dispatcher and requested if I can send him a few pictures of the hose bibbs to quote over the weekend to replace two garden hose bibbs with ball valves on Monday, February 21st, 2022.

Blas is a very professional and competent plumber. Texted me that he was behind schedule in advance due to another job and provided an ETA.

Two garden hose bibbs were de-soldered and replaced with two ball valves purchased from Home Depot. Honored his quote and completed the job timely like most reputable businesses do!

High Speed Rooter is  rated with a 5-Star delivered competent and professional plumbing services and most importantly Blas got the job done timely with a 90 days parts and labor warranty.

Highly recommend subject plumber with reasonable quote/pricing coupled with competence and professional  service with a a smile!

Good employees representing a company with professionalism in a customer sevice oriented industry are key for success for any business including good 5- Star Yelp reviews!

A big THANK YOU to Blas for getting the job done timely and correctly - in and out' got the job done as promised just like the company nameHigh SPEED Rooter!

Will truly recommend High Speed Rooter to friends and family! The power of words of mouth better than paid advertisings!
Ariel B.
Ariel B.
5/17/2017
Fast, Effecient , kind and the price was right. Shout out to David - you did a great job! Proud of you! You guys are gonna get a bunch of business from me. God Bless you!
Susan V.
Susan V.
1/13/2018
So far the service has been on point! Was able to schedule the appointment for next day, first thing in the morning. The person I spoke to was accommodating and professional.

Will update this after they give quote and perform work.

Service 5/5
Cost: TBD
Quality: TBD

Depending on the outcome, as an owner of multiple Pasadena properties I would consider using them as a regular plumber. *crossing fingers*
Laura D.
Laura D.
06/02/2021 12:00:00 SA
Can't say enough great things about this company! Called at 7am and had a plumber out by 10am. Frank was my plumber. He was incredible!! I had a clogged pipe & Frank walked me through the steps one by one (cheapest to more expensive) to solve the problem. What I loved most about this company is they go step by step to solve the problem WITHOUT charging you for each step. We started with a free camera/visual inspection, then the snake which was unsuccessful, then the hydro-jet. The problem was solved & Frank showed me the pipes on his monitor to explain the problem. He also explained preventative maintenance steps.

Mario was also great. He handled the hydro-jet & showed up within an hour once we realized we needed to be more aggressive.

Overall, it was a great experience & Im glad I found this company!!!
Dh O.
Dh O.
2/23/2017
I called the office and spoke with Brenda. She was very polite and sent out  Angel and Rigo.  They were on time, professional and polite.  They listened to my concerns and answered all my questions.  My house is a 1930's Spanish style house in its original condition.  So I'm very Leary of who I trust to make any modifications.  I had a gas line and water hook box and dryer vent installed in an old fashion laundry room. I thought they were going to have to drill a bunch of holes for the vent and the water lines but instead It was all done in the same area. They saved my structure walls from extra holes in the brittle plaster.

Angel was very professional and thorough with making sure the job was completed the right way.  He wasn't rude when I had questions or concerns.  He explained everything and was careful to prevent any unnecessary damage to my house. I will definitely be calling them for any of my future plumbing needs. Thank you Brenda, Angel and Rigo.
Bria S.
Bria S.
2/16/2022
I hired this company for an apartment building pipe repair. The building is older and needed some piping excavated from the cement. I received three quotes from various companies and after reviewing all of the bids High Speed Rooter was the most reasonable and their scope of work was the same as the other bids.
Once they got into the plumbing it was much worse than expected but they rolled with the punches and spent days getting the piping working again. I even had them work on other units while they were there. I will absolutely use them again and send them to other properties. Frank has been very communicative, responsive and reliable through the process
Joni C.
Joni C.
3/17/2019
This is the best plumbing service in town. They do it fast and accurate! Thank you High Speed Rooter for your services! I will recommend you to friends and family!
C H.
C H.
7/15/2018
Jim was professional, courteous, and efficient. Arrived on time, especially on a Sunday morning. Highly recommended!
Alda F.
Alda F.
6/28/2023
Spot on a dependable company which is a great asset.  Frank is honest and his drive to complete a good job is what I liked best about the company.  They came and uncovered the drainage issue right away.  They arrived when they said they would, and their work is ultra clean.  Yes, they came to the job ready to work.  If you call them, they will call you back!!!!

I will definitely call them back for any of my rooter needs.  They have professional industrial equipment, and they finish what they start without any mishaps.  This company is super easy to work with and I never got a bunch of excuses, on the contrary, I only received good advice and good workmanship.

Also, their prices are AFFORDABLE.
Kim M.
Kim M.
10/17/2015
Courteous, prompt, friendly ...Elele (Oscar) explained the problems & the  solutions patiently and gave us the estimate all without an upfront service call fee.  He picked up the parts needed for both our kitchen and bathroom sinks and with Mario (father-in-law) fixed the leaks within three hours.  We had been waiting for another plumber who said that he would be here at 7-8 in the morning, never showed, never called back, hopefully he's okay --- But we had been without these sinks for over a day and night.
What we really do appreciate is the family structure and work ethic - Elele was taught by his grandfather and they are in this neighborhood!  Great service and clean!!
There are still some open plumbing issues here (a house fire last Thanksgiving) that hopefully will be fixed and finished by High Speed Rooter and Plumbing.  We've needed a good, reliable local plumber -and it appears that we've got one!!!   YEA
Dawn D.
Dawn D.
11/19/2021
I highly recommend this company for your plumping needs. I needed a plumber to take care of root issues in our main pipe after the last company we used never really looked or addressed what was actually going on, so we were right back where we started from a couple of months later. They were prompt from the very beginning with getting back to me and scheduling. Blas was really straight forward with what the problems were, showed me everything that was going on and gave me all the options so I could decide what the best decision was for our circumstances. Such a positive experience. I am so happy to have found a plumbing company that I know I can trust and will definitely be calling for any further plumbing issues.
Angelo R.
Angelo R.
09/06/2019 12:00:00 SA
I would highly recommend High Speed Rooter & Plumbing! They're fast and efficient. I had a clogged toilet, they were able to snake it for $89. The technician was very knowledgeable, he even gave a few recommendations for my house. Great customer service!
J T.
J T.
11/09/2015 12:00:00 SA
I was looking for a realiable plumming company to fix the bathroom and kitchen faucets that were leaking. I tried calling a couple of other services but they never show up. I was about to give up when I came up with a Yelp search and High Speed Rooter. I decided to call them, the operator told me that someone would be available in 30 minutes and that I will receive a call as soon they arrive. Got a call around 20 minutes right after and spoke to Eliel, he told me he would be right over with his truck and would be able to give a ln exact quote for the job. He came over and gave me an reasonable quote, I decided to accept the pricing. He got right to work, he got his tools and was polite and clean coming into the house. He checked the faucets, unfortunately they were beyond rescue because of extensive calcium build up damage. He recommended replacing them and was able to get new faucets from his wholesale supplier at a good price. He changed the kitchen faucet to a new extendable modern one. Changed the bathroom faucets with really nice stainless look. Eliel did an excellent job, I would really recommend High Speed Router. Great job! Thanks!
Eric S.
Eric S.
06/04/2016 12:00:00 SA
Quick response on a Saturday for a clogged main drain. Was able to fix quickly and no problems.
Ana H.
Ana H.
5/18/2022
My mother's garbage disposal had to be replaced and the bids I was receiving were outrageous, I contacted High Speed Rooter and asked for a quote, so they had one of their technicians contact me. Blas returned my call within 10 min. and the quote was reasonable. He was punctual and it turned out that the electric outlet was out as well, and he was able to put me in touch with an electrician to fix that. I highly recommend High Speed Rooter and will definitely use their services again.
Joe A.
Joe A.
2/19/2019
I wasn't sure where to go to when it came to calling the plumber. went online, saw this place, read reviews and took a chance. And I am happy to say that I was extremely satisfied with their service from beginning to end! They're plumber Brian came out to me in a fast appropriate amount of time, did the job in an absolutely professional matter and catered to me the customer with a high grade of service.
I highly recommend them not just because of their professionalism but they're reasonable pricing. With no hidden tricks or fees.
Thanks guys!
Emily S.
Emily S.
6/29/2017
Amazing quick service. Our sink was clogged and Jesus came and fixed out issue within 30 minutes. We had a couple other problems that he explained to us how to prevent and fix when needed! Everyone should use this company for plumbing need!
Kimberly G.
Kimberly G.
5/26/2018
Great experience! They came to my mom's house and they did an amazing job. Not only that but I was able to set an appointment with them on the same day. The receptionists were very polite and they answered all the questions that I had. The technicians arrived on time. They were able to locate the problem and start on the job the same day. The technicians were also very organized and they gave us a good reasonable price to get the job done.
Kellie Y.
Kellie Y.
6/28/2021
High Speed Rooter & Plumbing were quick to arrive. They assessed the problems and gave some estimates. They answered our questions and were patient in letting us decide what services we wanted to have done. In the end, they took care of 3 different issues, and all were done very well. I would use them again and would recommend them to others.
Ana W.
Ana W.
2/18/2018
The power of Yelp. They contacted me to follow-up with the erroneous charges, apologized profusely and explained how with training the new girl, these charges were made. As long as the charges were removed, I'd amend. Saw few days later my online bank status that they actually charged me AGAIN!! Two more separate charges for same amounts. Emailed my complaint then few days later, all was removed. While their follow-up is quick, this really shouldn't have happened in the first place. Root of the problem is they out source the calls and billing; there doesn't appear to be an actual office handling the business. Word of caution is to make payment at time of service with a check.
Pada L.
Pada L.
07/07/2017 12:00:00 SA
We had an issue with the garbage disposal that I couldn't figure out.

Alex came and fixed it for us quickly and since we were repeat customers have us a good deal.

Thanks Alex!
Vanessa D.
Vanessa D.
5/18/2017
My family would highly recommend this company for your plumbing needs. Every staff member was very professional and courteous. Brenda, who scheduled our service, was prompt, accommodating, and straightforward.
Our plumbers, Jesus and Albert, were polite and took the time to explain everything to us. We had a problem with the bathroom sinks overflowing and draining extremely slow. They came out to snake the pipes twice. They made sure not to make and leave a mess. Great business!
Michael S.
Michael S.
07/02/2018 12:00:00 SA
Oscar and his partner were a huge help when I was in a time of need for my tub to be fixed Definitely would use this service again and do recommend for others!
Kevin H.
Kevin H.
8/18/2021
Called these guys to install a garbage disposal and hook up my dishwasher.  Spoke with Blas, who was very knowledgeable and friendly.   He came with a technician and got everything working in just a few hours.  Even cleaned up after they were done!  Would definitely call again!
wansze k.
wansze k.
8/27/2021
Our toilet tank cracked last night and all the water leaked into the base boards and into our carport below.  Blas and the guys at High Speed Rooter did a terrific job. We reached out this morning and was able to get a response within 20 minutes. An appointment was made promptly and later this afternoon the guys came by and took care of the damage. We couldn't be happier with the results. Highly recommend them!
Tannia M.
Tannia M.
2/22/2016
I loved the service!  I called High Speed Rooter & Plumbing with more than one problem and they were very quick to respond, resolve my issues and explain the reasoning for the issues I was having.  It was a true pleasure, they even picked up all the parts for the job. Big thanks!
Marian S.
Marian S.
04/12/2021 12:00:00 SA
Unprofessional and have no respect for peoples time. Called at 9 and they said someone can come out to my house between 3-4 and called at 3:50 saying they need to reschedule due to an emergency. I find it hard to believe and think they just can't manage time.
Cristopher N.
Cristopher N.
04/10/2017 12:00:00 SA
We had some dirt and gunk come out of our bathroom sink when the washer was on.   Neto and Armando were really polite and respectful and got the job done. Would use again and recommend. Thanks
Iam S.
Iam S.
11/27/2019
I put together a list of about 4 plumbers to call first thing in the morning in order to make an appointment to have my bathroom sink  unclogged.   Only one called, High Speed Rooter and Plumbing.  

Fortunately, I was able to get an appoint for that morning.  They gave me a window of 10:30 to 11:30.  Guess what.  The plumber arrived at 10:28!

I showed Frank to the bathroom and explained what was going on.  I asked him if the nature of the work would qualify for their pipe clearing special.  It did, even though he had to put my sink's plumbing back together (the special was for a straight clearing by way of the sink drain.  Frank had to spend a little extra time dealing with a broken pipe that I caused, but he did not charge extra for it.

Frank was very friendly, professional, and thorough.  The sink was put back in order and he cleaned the area fully.  I had several questions to ask him (so I could do the work myself in the future), and he patiently answered them - despite the fact that customers learning how to do there own work is not good for business.

I liked that Frank did not try to upsell me to do other work, like hydro cleaning, camera inspection, repiping, and other things.  He simply wanted to do this one job well, and to my satisfaction.

I would have no trepidation about calling High Speed Rooter and Plumbing for any future plumbing needs, big or small.  If their other workers are as good as Frank, your project or repair will be in good hands.
Des N.
Des N.
12/28/2016
Excellent service. I made a call at 1:40PM and they were at my house by 2:30PM (on the dot). Alberto looked into all issues I had and diagnosed the issues, offered different resolutions and free estimates. I was so impressed that he was able to fix the small issues immediately! The price was great for the excellent service. He even showed me that it was resolved before leaving. Alberto also switched some lines into my washer for me without charge! Additionally, they were covers on their feet to not track dirt and they lift up rugs and clean up the space to ensure nothing is damaged. Beyond happy with the service and will go to them for future work.
Clarence Y.
Clarence Y.
03/08/2016 12:00:00 SA
Eliel and his team came was at my neighbors doing some work so I requested to see if they can help give me some suggestions for the plumbing system at my home. Eliel was very responsive and got his team over right away to do a camera inspection for me. They showed me what was going on underneath the dirt and inside my pipes that can potentially cause a more serious issue in the future. They explained the process of upgrading the pipes without having to trench and break concrete or any of the cosmetic flooring in the house and within a day, WAHLAH! The team worked diligently from 8 am in the morning and they're still out there working as I'm typing out this review for them! I appreciate their service, their honesty and their hard work and best of all, they have a 25 year warranty on the work that they do so it gives me peace of mind that I won't have any major plumbing issues in the future. As a homeowner, I can put my trust in this team and rely on them if I have any other plumbing issues. High Speed Rooter and Plumbing, you certainly live up to your name and I'm sure your Grandpops would be proud of you Eliel!

Thanks for the hard work and I'm looking forward to referring you more projects in the future since I'm in the referral business. I have this guy Eliel's contact saved! Keep up the good work young Lad and you're doing a great job with your team!
Karim J.
Karim J.
4/14/2020
I'm highly satisfied and I would recommend High Speed Rooter & Plumbing, Frank came to check the toilets, sink and water pressure and did a good job!! Please call them to get a free estimate! Great Job!
James Q.
James Q.
5/27/2022
I had a plugged kitchen drain and when I called, Frank was great and scheduled me in right  away.  The service was professional and got the problem fixed.   I would call them again if I have another plumbing problem.
Jill E.
Jill E.
5/28/2016
Eliel, David and Gilbert answered my desperate call today when my kitchen sink backed up. They came in a short amount of time, on a Saturday, and a holiday weekend. They recommended that we replace a pipe under our house that was almost 100 years old and corroded inside thus inhibiting flow from the kitchen. They quoted me the lowest price I've gotten and replaced it the same day, all within several hours. I should also mention that they were very careful with my house.  Shoe covers were worn inside and they stepped around all the plants in my garden near the entry to the crawlspace.  Work is guaranteed. I will definitely call them again.
Hanson M.
Hanson M.
10/04/2016 12:00:00 SA
Alberto's awesome.  He did a great job in replacing my hose bibb.  Thank you for the nice work!
Alex W.
Alex W.
3/17/2020
Omar from this company came to our home today to help us with our hot water issue. While he was here, we asked him about a gas leak concern that we've been having and a heater/heating system issue. Omar checked out the issues and gave us several recommendations moving forward. I feel like he went above and beyond to help us in our problems and was very professional in his demeanor. We got our hot water problem fixed the same day, and will work with this company again.
Andrew Y.
Andrew Y.
8/19/2020
Timely service attending to a plumbing leak in the back yard. Service took two days but job was done and reasonable, only caveat is that I wish they would have fixed one leak before the other due to the volume of water loss, but the price was very reasonable and the job was done professionally.
B Y.
B Y.
4/15/2023
We had a plumbing issue and a backed up toilet. High Speed Rooter was responsive. They replied right away and were in constant communication given it was an emergency call on a weekend. The office guy who took the call was prompt and informative. Gave me an idea of what to expect for cost and repair. The plumbers that  came to my house for the service call was Daniel and Jorge. They were on time and diagnosed the plumbing issue within 10 minutes. They offered a solution and executed despite the fact that it was 6pm on a Saturday. They easily could have recommended another service call on Monday but cared about our level of comfort over the next 48 hours and repaired the plumbing issue. It's very hard these days to find reliable and trustworthy service in an emergency situation. Daniel and Jorge went beyond to deliver excellent customer service and professionalism. We would highly recommend High Speed for your plumbing issues. Additionally, request Daniel and Jorge as they were both knowledgeable and cared for our home the way we would ourselves if given the expertise.
Aldo S.
Aldo S.
2/24/2017
They did a great job fixing a main line pipe connection break as well as the line valve that was worn out in our townhouse complex. They were very prompt, professional, resourceful and hard working. it was a three day very challenging job, they had to break through concrete
in the complex driveway, dig out dirt, find the problem and solution and resolved it very
efficiently and quick while being challenged by the rain (Un-usual  to Southern California)
Very happy with the outcome.  Highly recommend them.
Maria A.
Maria A.
10/22/2020
I want to say thank you to Eli!! after a long day of getting ripped off left and right by 3 different Plumbers these guys came through! They gave me a great quote, were honest about my options, very professional and compassionate, and got the job done in less than an hour! I definitely recommend them for all my friends and family! Thank you so much Chava and Arturo!
Mike J.
Mike J.
04/02/2019 12:00:00 SA
Be careful of bait and switch with this company.  They will quote you one price and then try to hook you with a much higher price when they come out.
Pravin J.
Pravin J.
05/09/2016 12:00:00 SA
Update: 5/10/2016
It seem like these guys are really serious about their customer's perception of them (as they should be, after all I called them because of their previous reviews in Yelp). After my initial 3 star review, manager called and asked an opportunity to redo everything to earn a 5 star review and they came through. The work looks very professional, dry wall looks as good as new. I was okay with dry wall work yesterday but looking at it today I can see clear distinction. Water lines are all fixed. They even fixed the problem in the hot water line for my shower. I was blaming the water heater unit for it.

They really earned it and I am happy to give them 5 stars.

------ Yesterday's Review Below---------------

I had my leak behind the wall fixed. Friendly and hardworking guys. In the end finished the job as expected. However, the journey to the finished job was a little more bumpy for my liking (hence the three stars). A little more planning could have earned them 5 stars.

I am happy with the job done. I will recommend these guys. Be sure to keep an eye out during the whole process but that goes with any jobs like this.--------
Bryce C.
Bryce C.
11/17/2021
I am a property manager / general contractor in the area. That being said I work with numerous plumbers. My normal guys couldn't make the time and I had an emergency. High speed rooter showed up on time and did the job. Fine. Recommended hydro-jetting immediately but should've they have pulled the toilet first and tried to clear it through there? Correct me if I am wrong but that's what I'm used to before a hydro jet is recommended. Regardless that isn't the main issue... but,

As per normal you'd expect a receipt. I reached out to the  contact information provided and was promised one. Touched bases with him throughout the next couple of weeks, still nothing eventually got ignored hahaha. Great.

First time this has happened to me. Would rather work with companies that can get me an invoice as I need them as I often get reimbursed by property owners or clients for the work. Unfortunate that they got 90% to a somewhat satisfied customer. Oh well! This is why we try out different companies.

Thanks anyways
Vincent T.
Vincent T.
07/09/2022 12:00:00 SA
Can't speak much regarding their other work, but if you are looking for someone to do a full house repipe, you BETTER read this. Everything I state here is hard cold facts backed up with pictures. I admit it was my mistake to not read the contract properly, since High Speed Rooter & Plumbing states that they are not responsible for damage. This is typically fine, however, I never would've imagined how bad the damages can be.

I will break this down into 3 main parts

Extremely poor workmanship without any care for the property:
- Stucco was opened without permission. The pipes in the kitchen could've been easily accessible from inside once cabinets were removed, which I was already planning to do. No communication there which leads to spreading out the repair damages to both drywall and stucco.
- Drywall was damaged so badly, every contractor that I asked to come estimate quoted $6,000 - $7,000 to fix stucco and drywall patch/texture (Including the one they sent out), and this is not even including painting.  One even said I have seen a lot of repipe work in the past, and this is one of the worst, if not, the worst
    - The damage leading to this is very unreasonable. Workers chose to cut messy holes instead of nice squares without any consideration for the patch up process
    - I've seen consecutive drywall cuts in which there was nothing in between those 3 holes, which makes completely no sense to have to cut. Can easily just slide the pipe through.
    - Unnecessary damages were done as seen in photos attached where drywall was broken behind the vanity all the way until outside the vanity, making it impossible to patch without removing the whole vanity and reinstalling it. There was nothing behind the outside of the vanity that required such a mess.
    - Holes were spread all the way until it hit the cabinet. Even the best contractor will have a problem blending in the texture for this since it literally hit beyond the cabinet area.
    - Plumber cut/damaged my AC Tubing.

- Electricity was completely severed in multiple areas. Yes, they sent an electrician out, but regardless, now we have an out of place/completely unnecessary blank outlet in our ceiling and wall because that's the only way to fix a severed wire. Same for the big wire near the stucco that was cut.

- I literally saw the workers cut a pipe and just let the WATER POUR IN
BETWEEN the drywall and stucco. He could've easily just tilt the pipe out so it can pour onto the ground but he just let the water drench my house! I ran over to angle the pipe out, in which he goes oh and smiled and then helped me hold it only to allow it to angle back in between the walls a few seconds after. This is exactly how people get mold in between walls.

=======================

Extremely Delayed Process:
The repipe process was initially scheduled for June 7th, 2022. The estimated duration was 2 days. At that time, there was a no show with no courtesy email/phone call, which resulted in my mother waiting for hours. This was remedied with a courtesy $500 credit delay, which I really appreciated and allowed me to give this company a second chance. The follow up appointment was June 20th. Since then, the plumbing team was unable to finish the job until Friday July 1st in which it took until July 5th for the inspection to pass. Total of 16 days. This severely delayed our renovation plans and delayed our move-in date since we can't patch holes and make it livable until now. We had to extend our lease because of this.

=======================

Mental stress:
I was out of town when the project first started so I was unable to keep an eye out for the overall progress but
- I discovered old copper pipes that were still being used instead of having new pex go all the way in 3 locations. If I did not discover this, it would've been buried without my knowledge. No courtesy to even tell me if I didn't crawl in to see for myself. Why would I go through the process of repiping my house only to have old worn copper still attached, which will probably leak/burst in a few years?
- I had to crawl through the attic and spent hours with a voltage detector to figure out why half my wall electricity wasn't working only to find out it was severed by one of the workers.
- Pipes were not held in place properly until I pointed it out.

=======================

Conclusion:
I hired people so I could save myself the trouble of doing the labor myself, however I ended up having to check on everything just because so many corners were cut. I completely lost faith in the quality of work.  I requested some reimbursement for the damages that were caused, however, the company refused to do anything to accommodate the extremely poor end to end journey of the project.
Jay Y.
Jay Y.
09/04/2021 12:00:00 SA
What a great experience it was working with Blas and the High Speed Rooter team.  The entire process was smooth and the team was really high speed.
Signed the contract on Thursday night and my whole house water filtration system was installed on Saturday.  The team showed up early. They were very knowledgable, professional and the job was done very clean.  
I would highly recommend High Speed Rooter.  Thank you Blas!
Jose F.
Jose F.
6/27/2018
Great rooting service, they were attentive, responsible, and provided great quality work. The job they did was very non invasive and they were fast and precise.
S D.
S D.
05/07/2017 12:00:00 SA
Jesus and Mario replaced my kitchen faucet. They were on time, professional, and performed excellent work. I strongly recommend this company, it was a very positive experience.
Stephanie A.
Stephanie A.
5/23/2016
I had a plumbing emergency and needed a plumber A.S.A.P. I contacted High Speed Rooter &  Plumbing Co. and  they arrived quickly and were very professional. Gilbert and Mario fixed my plumbing issue and were very affordable!  If I ever needed a plumber again I would definitely give them a call!  Thank you Gilbert and Mario you guys are amazing!!!
Ken U.
Ken U.
6/26/2017
They did a complete high-end bathroom remodel. Carrera marble, toilet room addition, etc. Jorge and Adrian were amazing workers!
Rebekah K.
Rebekah K.
5/22/2017
Just had them at our home in Hollywood and they're fantastic! Adrian and Luis are the best! Will for sure call them the next time I have plumbing problems!
Christine C.
Christine C.
08/01/2019 12:00:00 SA
Leaky release valve that had corroded over the years.  Reached out on Yelp for quotes and High Speed Rooter & Plumbing was the quickest to respond.  Had a technician Frank come out within the hour and replaced the valve in a timely manner.  Professional, explained things and I am pleased with the service.  Maybe not the most inexpensive but when you're in a jam, they got the job done.  Was able to even provide me a discount when I said I was unemployed and money was tight.  Will recommend and use them for when I do need a new water heater replacement!  Thank you, Frank!  A pleasure.
Christine A.
Christine A.
1/13/2022
Tuesday I spoke to someone in the main office about my garbage disposal. Blas the plumber called me back within 10 minutes gave me an appointment for that very day.  I was really happy about that.  
He was in and out of my home in about 15 minutes.  Problem solved Blas knew exactly what the problem was.   In the future for plumbing problems I will call this company and ask for Blas!
Rajendra A.
Rajendra A.
5/27/2020
Frank fixed our dishwasher in 2 mins (turns out the issue was with the clog in the aerator), and he didn't want to charge me because he wanted to be fair to his customers. Thanks Frank!
Isadora J.
Isadora J.
3/17/2022
Our company needed a knowledgeable plumber to come out this week, specifically the same day and fix our backed up warehouse toilet. I called around and found this company, they quickly called me back to ask me what type of services I was needing. Not only were they fast and reliable, but very professional and I was very pleased with the cost. I will be using them again for our future needs. Blas was the tech that came out and he was courteous, knowledgeable, and fast. I highly recommend this company they have it together.

Premier Steel Fabrication Thanks you for great service!
Susan H.
Susan H.
8/29/2022
My neighbors used High Speed Rooter Plumbing so when a plumbing emergency occurred at my home I decided to call High Speed. I was nervous because we all hear those horror stories About plumbing companies that take advantage of customers. As soon as I met Blas the manager, All my fears vanished. He explained everything to me In layman's terms, made payment arrangements that I could live with, his crew came in did an excellent job worked fast and efficiently cleaned up afterwards and left the areas in better shape than when they got there. It was the best plumbing experience and the most professional company I have ever dealt with. I will use High Speed Rooter and Plumbing for all my plumbing needs and will 100% refer them to all my family and friends. Thank you Blas G. and your terrific crew for proving to me that there are honest plumbers out there that provide good quality service and workmanship at a very reasonable price that average customers like myself can trust, count on and highly recommend.
Brian B.
Brian B.
3/24/2017
Jesus stopped by to fix a valve in our toilet. He was right on time, really fast, did nice work and was cheap!!
Miguel H.
Miguel H.
10/01/2019 12:00:00 SA
I would highly recommend. No one likes being in these situations so when the team helping you out is being professional and courteous, it definitely is appreciated. They came out, inspected the problem and got it fixed.
Christina L.
Christina L.
6/23/2016
2 out of our 3 toilets had been constantly running water for a while now and it was not only annoying the crap out of me, but I was also feeling guilty for wasting water.  After many failed attempts at watching YouTube videos and trying to fix it myself, I finally bit the bullet and called around for some help. Within the hour, Alex and Roger had come to check out the situation and provide an estimate.  Alex explained everything and the work was done thoroughly at a reasonable price. Everything was finished in under 3 hours.  He also gave me some good advice on other plumbing issues I mentioned to him such as treating hard water.

Thanks guys!
Jackie C.
Jackie C.
8/27/2022
I called for a quote and I had an instant reply and in less than an hour a technician showed up Hank was informal and fast to get to work very reliable and honest the best prices around the neighborhood for sure thank you for coming by and fixing our plumbing problem.
Kimberly C.
Kimberly C.
7/14/2021
High Speed Rooter worked on my house two month ago.  The service was fine because they fix the problem.  The issue is they called me TWO MONTH LATER requesting for payment.  The person over the phone stated that I had an open invoice and it was overlooked, so they need to collect the payment.  I was very confused and frustrated.  We always pay for service on the same day when service rendered.  The person also said he talked to me previously.  To be clear, it was my husband who dealt w/ the plumber.  My number was left as an alternate contact.  I never talked anyone at this company.  How they said they talked to me was just absurd.  Not to mention this happened TWO MONTH AGO.  I had to kept on bugging my husband to dig up the proof of credit card payment.  It was extremely frustrating.  I feel I was accused of not paying when we paid TWO MONTH AGO.  Thank god we had the proof or who knows what will happen.  Because of the payment issue, I rather go with another company in the future.
Jocelyn R.
Jocelyn R.
07/10/2018 12:00:00 SA
The service I received from Eliel and his team was phenomenal. They were the only ones who were available the next morning to come on such a short notice compared to other companies that were scheduling me for the end of July. The gentlemen who came to fix my restroom were very professional and completed their work within a few hours. Would highly recommend High Speed Rooter to anyone who is looking for the best in Los Angeles!
Rohan J.
Rohan J.
2/28/2017
Update: After finding out my problem with their service suggestions. Armando contacted me and admitted that he may have made a mistake in assessing my garbage disposal and they are reimbursing service charge.

I appreciate them admitting to their mistake and hence am updating my review.
Lee R.
Lee R.
02/04/2016 12:00:00 SA
These guys do great work, at an honest price.  Very clean and professional.  Will definitely recommend to my friends.
pat g.
pat g.
2/20/2020
Our toilet clogged when my husband and I had the stomach flu.
I got an appointment with in an hour. Frank did a great job and only $39.95.
Will definitely call them again.
Great job!!!
Jason T.
Jason T.
4/19/2016
I normally never write reviews but these guys at High Speed Rooter & Plumbing really did a fantastic job.  

One of our bathroom kept clogging since the house was old and I knew the plumbing was never updated.  Flushing too much down the toilet always caused it to clog and when I tried flushing again, the dirty water started to come out from our tub.  Yeah really gross.  I tried using a plunger, but that did nothing.  6 months prior, I had the same issue and another plumber was able to temporarily fix the issue by snaking from the top of the roof access and fishing out some baby wipes and what not.  I knew if it happened again I would have to just replace the old plumbing because there was something stuck that was causing the water to only drain little by little and I didn't want to have to call a plumber every couple months to fix it.

This time I called High Speed Rooter & Plumbing since it was on a Sunday and they are open 24 hours 7 days a week.  I called around 8am and Oscar and his crew, Roger and Mario, showed up 45 minutes later and I'm all the way out in Duarte.  Talk about fast.

Once they showed up, they went up the roof with their equipment since there were no pipe access on the ground level.  They snaked it and pulled out some roots.  They also put a camera down the pipe and showed me the roots that were blocking the drain pipe.

At first I was just planning on replacing the portion of the drain pipes by the bathroom that was causing the most issue, but after finding more roots down in the main drain pipes with Oscar's camera, I decided to just change out the entire main drain pipe as well that traveled from our backyard to the side of the house and all the way out to the front yard. I would say close to 70 feet of new 4 ABS pipes.  It was pretty costly as expected with this type of work, but I knew it would finally give me a peace of mind.  Oscar was able to work with us on the price and he also set up an installment payment plan without any interest to help us out.

I really have to give my hats off to Roger and Mario for completing most of the job in 1 day.  On Sunday, they just switched out the portion underneath our bathroom and kitchen out to the main line in our backyard and discuss what we should do.  On Monday, they started working on the major project of replacing the entire main line.  I think they came in around 8am that morning and didn't stop working until 8 at night.  On Tuesday, they just worked on the finishing touches by filling the hole back with the dirt and cleaning up.  Roger also made sure to close off all the pipes each day before they left so we can use our water throughout our home at night and in the morning.  They also made an access point on ground level in our back yard and in the front so that if there are any issues in the future, we don't have to go back up on our roof which can be dangerous.  Roger even cleaned out my faucet in the laundry room at no charge because I was saying the water was not coming out smoothly and with only little pressure.  These guys really do work fast with high quality.  Another plus is their 25 year warranty on the main pipes.  They also give free quotes so don't hesitate to give them a call.  I highly recommend.
Denise M.
Denise M.
06/01/2017 12:00:00 SA
OSCAR and his crew are the BEST!!!  I have had the pleasure of doing business with
High Speed Rooter & Plumbing on several occasions.  They are honest, fair, and a pleasure to work with.  I just had two of his guys, David and Armando come out yesterday.  They are always willing to go the extra mile to make sure I am happy with the service.  They also call to check and make sure that what they worked on is still in working order the next day.  I have referred Oscar to many family members and friends, and they have all thanked me for giving them his number.
I HIGHLY RECOMMEND HIGH SPEED ROOTER & PLUMBING TO ANYONE THAT HAS A PLUMBING ISSUE!!!
Dena G.
Dena G.
8/23/2018
Eliel with High Speed Rooter and Plumbing came out to my workplace the other day and quickly, efficiently fixed our plumbing problem.  We had a clogged rooftop drain from A/C condensation that was dripping a lot of water down onto our office carpets.  High Speed Rooter and Plumbing got here quickly, took care of the problem, stayed with the quoted price, was reasonable with their rate, and were very nice!  Problem solved.  Thank you so much!
Carlos V.
Carlos V.
11/09/2016 12:00:00 SA
Called for service and came within 45 minutes,  was very helpful and fixed main line to sewer.  Major roots problem.
Agkis S.
Agkis S.
11/14/2018
I called High Speed Rooter cause i noticed that they had over 170 reviews and 4.5 stars.  I felt like i could trust them.  Boy was i wrong. When i first spoke to them they said they can have someone come over to check out the issue.  the plumber dropped by later that night and said its a clog.  He said he can return tomorrow to fix the issue. He gave me a price. Then a few days later i called to schedule a plumber to come by and fix the issue.  They gave me a repair window but was late so we had to push it back a few hours. Eventually the plumber showed up and he started working on the issue.  He brought his snake machine and spent a few minutes trying to unclog the pipes.  Then he grabbed his camera and pushed it down to show me that its still clogged. He said he snaked it about 50 ft and its not enough to clear it.  I estimated that he spent 5 to 10 minutes doing this.  He said the only way to clear the drain is to do a hydro flush and that would cost me $475. He said we can do it that same night if i wanted beacuse his guys are down the street with the tool for it. I decided not to do the hydro flush and I paid him the $65 service fee even though nothing was resolved. This was actually a different price from what the first plumber said. I feel like they make up the prices as they go.

The next day I called a different company. The other plumber showed up later that day and cleared the drain. I no longer have issues with the clog. The new plumber bought out his snake, which was a lot bigger.  His snake was attached to a dolly whereas High Speed Rooter snake was a little handheld one.  The new plumber spent about 30 minutes snaking and said he snaked it 70 ft.   I don't know much about plumbing but i know that High Speed Rooter did not try very hard to fix the issue using the snake. They brought out their camera to show me inside the pipes and of course i couldn't see anything because the pipes were clogged. Maybe the camera is just a tool to help them push customers into paying for the hydro flush?  Hire High Speed Rooter at your own risk.
Josey I.
Josey I.
5/18/2021
I had a great experience working with Frank.  He is very responsive and communicative.  He and his team installed a water conditioning system at my house.  It was a little complicated, but they  did a wonderful job and made it so easy on us.  He has since helped my cousin get a proper video scope of his sewer line, and drove out to El Monte to fix a very minor plumbing problem.  He is my go-to guy for all my plumbing issues.
Joanna S.
Joanna S.
5/30/2017
If you're looking for a reliable plumber these are your guys! They gave me a two hour window but showed up 15 minutes early from the window start which was perfect as I had an errand to run. They were very friendly and fast and I overall I could not have asked for more. My garbage disposal had glass down the drain. Not any more! Thank you David Armando and High Speed Rooter and Plumbing.
Jay P.
Jay P.
2/15/2022
The technician Blas arrived on time, assessed the issue and completed the task swiftly. Glad we found a dependable plumbing company this early in the morning to resolved the clog! Thank you Blas for your time and attention to this matter!!
David W.
David W.
6/29/2018
I HAVE FOUND MY NEW PLUMBER!  Josh was fantastic.  I have gone through about 6 plumbers for various jobs and I feel like I've finally got one I'm going to stick with.  They are the best!
John R.
John R.
06/12/2020 12:00:00 SA
These firm is awesome. I am HOA Board President and we had a communal drain issue that was causing some serious potential problems and the clogged sink was vile and disgusting. I called at 4:50 and Alvaro arrived at 5:15. He looked to find the most expedient way to snake and the job was complete before 6.

No overtime. No emergency response fee.

Great company. I would definitely use them again.
Gail G.
Gail G.
4/24/2017
Had a good experience today, was given an estimate when I explained the situation as the two workers arrived, and then service performed efficiently.  Clean and quick; was able to get same day appointment, too!
Desiree A.
Desiree A.
01/09/2021 12:00:00 SA
We had a surprise leak at the back of our refrigerator today.  Of course, no plumbing company had any availability, but High Speed did.  They were to come around 4 to 5 pm, but then Brenda called me to say the plumber could come earlier, which was great.  The plumber came, took a look at it and said we can leave the water for the refrigerator water turned off but that it was more cost efficient to have it looked at by Sears since it's still under warranty.  He didn't even charge us for the visit!  So we'll be using them in the future for next time.
Jessica L.
Jessica L.
5/28/2019
I needed the faucets for the washing machine hookups to be replaced and yelped a few companies. They got back to me quickly online and assigned me to Frank. Frank was courteous, professional and very easy to work with.

Frank and Angel were very timely and got the job done well and were in and out in about 90 minutes. The longest delay was my fault bc I didn't know which valve to shut off in my building.

Highly recommend.
William A. A.
William A. A.
10/23/2016
Called them on a Sunday.  Picked up my call.  Showed up at the promised time, and resolved a recurring issue once and for all.  Previous attempts by other so called plumbers were just band-aids.

They clearly demonstrated the issue (awesome camera system!), fixed the main line, and put everything back exactly as it was.

The team at High Speed Rooter & Plumbing did an amazing job.  Friendly staff.  Good teamwork.  These folks are well equipped and well trained on the use of the tools of the trade.

Eliel, the lead on the project, was respected by his team and ensured everyone was doing their job.  Definitely an asset to this company.  The team with him clearly worked well with one another.  Always one step ahead of one another.
Christian J.
Christian J.
6/27/2018
Great costumer service. All my plumbing questions were answered and prices were reasonable. Furthermore,both receptionists are total hotties looking fire in yoga pants. They also returned all my phone calls promptly and scheduled appointments to fit my busy schedule. Thank You
Ellie C.
Ellie C.
02/09/2020 12:00:00 SA
They charged me $$300 for a $60 dollar flushing job.

Their quote for my leaking facet is $700. I asked another plumbing company tHey charged me $100 to fix the issue.

All the comments are the pricing being so high so true. They do take advantage of you. I totally feel for the lady who said they charged her 80 year old father $200 for a $60 job.
Marlon G.
Marlon G.
8/22/2018
Had a few plumbing issues that needed to be taken care of. They were very prompt, excellent customer service exceptional price for work. Highly recommended!!
John D.
John D.
6/21/2016
Had a clogged kitchen sink at the rental property and called many plumbers and none of them were readily available until I contacted HIGH SPEED ROOTER. They responded quickly and was at the property within 15 mins. Alexis is a great and knowledgable technician, not only was he able to remedy the immediate problem but went above and beyond to inspect all possible causes of the problem.  He gave great advice and recommendations to further prevent problems arising.  Great service!
Nicole W.
Nicole W.
02/12/2017 12:00:00 SA
I don't like calling repair people to fix things around the house. But sometimes you can't fix a problem and need to find someone to do it for you. I have a shower handle valve leak.  I called a couple of places. One place said they were too busy and recommended a Monday appointment. One place did not return my call. I called High Speed Rooter and Plumbing. A female picked and scheduled a Sunday morning appointment.  They showed up on time and determined the problem pretty quickly.  The only issue was the part needed to be ordered and so they were unable to fix it. They quoted $120 for labor if they were to fix it plus part.  They seemed competent competent and honest.
Shan Y.
Shan Y.
3/28/2017
Jesus and Luis were on time and courteous. They put booties to cover their shoes so my place won't get dirty which I appreciate. Most workers just walk right in. I had a leak under the kitchen sink, they bought the parts and replaced it. Thanks guys!
Joan T.
Joan T.
04/06/2017 12:00:00 SA
I had an issue in my work studio, needed a plumbing job and Jesus and Cesar saved the day! I was charged a very fair rate, they are efficient and effective, professional and have a great attitude!!! I cannot recommend them highly enough!
When I called to make appointment for estimate, I was treated very well and very happy with free estimate.
I had scheduled with another plumber to come in for an estimate but called to cancel with him since these guys clearly were great.
Kevin G.
Kevin G.
5/31/2022
Daniel and his associate (so sorry I forgot his name) were very quick and thorough with my leaking sprinkler system. They got the problem fixed and helped me understand what they were doing at the same time. Would hire them again for sure!
LegoM3 L.
LegoM3 L.
5/17/2017
My tankless water heater went out. Armando and Mario came out and finished the job! I like Armando's professionalism and his follow up.
Amy A.
Amy A.
05/05/2021 12:00:00 SA
The service was good, but the reason I'm giving 3 stars is that I just received a call from the company, specifically Brenda Morales, saying that I didn't pay for the service from November. First of all, I wanted to pay cash right after the service was completed, the worker said I have to pay over the phone with credit card and I received a call requesting a payment after like a month. I gave my account information and somehow it got declined two times.  And my card was charged for the service fee in Dec.
so today she called me and texted me with accusation of me not paying the service. With that tone. I was so confused. I told her I already paid for it. Took a screenshot of my online bank acct transaction and sent her. She didn't even bother to apologize. Not sure if it's a good customer service
Romi Q.
Romi Q.
09/09/2023 12:00:00 SA
Frank was very knowledgeable and helpful with a leak problem in our house. He was polite and informative.  He took the time to explain what his company could do and what we could do for the most cost effective plan. He gave us many options to consider as we go forward. We would highly recommend his service.
German R.
German R.
2/22/2016
I called several places and they all went straight to voicemail.
This place answered right away and were here in less than 10 min!
Best service iv'e ever had at my office. Such good service and super friendly too!
Definitely recommend
Hope M.
Hope M.
3/31/2020
I had an issue with my garbage disposal and pipes leaking underneath my kitchen sink. High Speed Router got someone out right away to help me and were super accommodating when it came to scheduling. My plumber Frank was super helpful, took the time to explain what had happened, and fixed the problem for me in no time. He even made sure to stick around and repeatedly test the disposal and run the water to make sure no more issues transpired. Frank even offered to help me move my fridge to make sure no leaking water was pooled under it. He was honest and thorough with his work. Will definitely be calling these guys for all future plumbing needs.
Allen H.
Allen H.
8/22/2018
AMAZING Customer service and even better quality of work. I've had some plumbing issues and I was recommended to this place by my friend, and I definitely was not disappointed. They came on time like they said and the price was amazing for the quality work done. I would definitely recommend them to anyone having plumbing issues
L A.
L A.
10/16/2016
They're supposed to be open 24/7.  When I called, the phone rang a few times and went to voicemail but their voicemail is full and I couldn't even leave a message.

Brenda called me a few minutes later and apologized for not answering.  She said she was driving and got a ticket for trying to answer (sorry for the ticket, Brenda.). She got my info and within the hour, Eli came and checked the problem.  Unfortunately, the pipes need to be replaced.  Eli was very professional and knowledgeable.  Many thanks to Brenda for the quick service.  Will update my review after the job is done.
Lauren B.
Lauren B.
05/09/2017 12:00:00 SA
The guys at High Speed Rooter & Plumbing, were very professional, responsive, punctual, and affordable. I do not know what else to ask for in a business, let alone a plumbing company! Thank you Mr. Plumbers!
Amelia S.
Amelia S.
05/10/2021 12:00:00 SA
High Speed Rooter was super helpful on our issue.
Blas, our plumber came out, he was quick and easy to explain our problem and was super friendly as well! We thought we'd be paying more for a fix but was surprised by how low the cost of a clogged up pipe was.
Definitely will be calling again for any of our plumbing issues.
Robert R.
Robert R.
06/05/2017 12:00:00 SA
I had a mainline stoppage and called High Speed Rooter based on the strong reviews on Yelp. They responded very quickly and spent the entire day and into the evening at my home to fix the issue. Alexis, Alberto and Neto were all highly professional, and were patient in responding to my various questions about the needed repairs. They were also diligent in cleaning up and putting the lawn back in order after completing the work.
Amanda C.
Amanda C.
3/30/2021
We just remodeled due to a water leak, so when we saw that there was a leak under the sink on a Saturday, we were freaked out! We called several companies, and they said we would be charged double time for weekend work (one company triple digit minimum!).

We called High Speed Router and Plumping and were given a flat fee for the weekend fee. We were shocked and pleased and asked again. We couldn't believe it would be the regular cost plus just this small fee. We booked and a plumber came next day. He was EARLY! He called and told us he could swing by (about 3 hours before our appointment), or he could just come at our appointment time. We welcomed the early visit. The plumber came in n with booties over his shoes and a mask. He was very polite and it turned out that something just needed to be tightened. The only cost to us was the weekend fee we'd agreed to over the phone and he even explained how and why the valve had probably loosened and how to avoid it in the future.

We were so pleased with the entire encounter! I can't recommend them enough!
Margie H.
Margie H.
6/19/2017
Just had Alex and Mario here to do some work on my old toilet.  Inside mechanism needed to be replaced and new water valve put in.  I called them and they were here within the hour.  Job was done quickly and at a fair price.  Alex was very nice and honest.  Have used them twice now and will definitely call them again.
Valerie S.
Valerie S.
12/30/2019
This company did a great job. Mike the manager was very helpful. They came out the same day and fixed my leak.
Gerardo R.
Gerardo R.
11/04/2017 12:00:00 SA
Recently moved into an apartment in Pasadena and have had poor water pressure and problems with the shower drain from day 1. After trying to unclog it ourselves, we finally gave up and decided to call in a professional. These guys were great--fitting us in on the same day we called, working quickly, and not charging us for the water pressure issue due to it being a quick fix of removing some buildup. Highly recommend them if you need fast, reliable service and excellent customer service!
Brian D.
Brian D.
12/16/2021
I was very satisfied with the responsiveness, politeness, and professionalism of High Speed Rooter, in particular Frank.

They honored their supposed warranty and replaced the leaking PVC pipe connected to my main water shut off valve. After the technicians replaced the pipe, they stuck around for 20 mins to ensure no leaks and agreed to return tomorrow to check on the work. They care about quality and I appreciate them taking action to make things right. I'm glad to have people I can trust and call for our plumbing needs!
Vivian L.
Vivian L.
12/27/2016
Great service overall. These guys came within an hour of our call during the holidays when many people were closed! They were very professional and their pricing was reasonable.
Henry M.
Henry M.
10/03/2015 12:00:00 SA
great service.we had a clog late night. Eliel came down quickly and was polite and professional. he keep to his quote as stated over the phone. Service was done in timely manner. Prices are reasonable. Highly recommend them if you need a fix done by the  right people.
Caitlin C.
Caitlin C.
1/14/2018
Armando Sunza did a great job installing my faucet.  He arrived on time, the price was reasonable and he left the work area clean.  I highly recommend them.
Luis V.
Luis V.
06/11/2018 12:00:00 SA
Great service I would highly recommend! Called this past weekend, I was having guests over and I had a clogged toilet. The receptionist was very polite and help me book an appointment within an hr. Great communication! Guys come in and did a great job.
Marco B.
Marco B.
11/05/2017 12:00:00 SA
I must warn you that this plumber is unreasonably overpriced, and will try to charge you several hundred dollars extra if you live in a good neighborhood and they sense you don't know what the right price should be; obtain a quote elsewhere before working with them. In short: I had no running water and called them. Plumber arrive promptly and quickly established the main regulator was clogged due to hard water. He proposed to replace it, and also descale the tankless heater. Total price was $750, of which $120 for the descaling (a fair price) and ** $630 ** to replace the main pressure regulator. I found the new valve he installed costs $100 on Amazon (likely costed $50 to them). Installation took less than an hour and was straightforward. Now please tell me, who charges over $500 for less than an hour of labor? I called them and asked for explanations. Rather than talking with the manager as I requested, they had me talk with the plumber that did the installation, who of course was very defensive and claimed price was fair, and that they provide a warranty on the installation. How interesting - I naively assumed it goes by itself that if you install something in my house and it doesn't work, you'll come back and fix it. The guy just rehearsed to whole book of excuses he knew. Exactly as I thought, this website explains that a fair price for main water regulator replacement is between $300 - $350 including hardware (versus $630 I paid!): homewyse.com/services/co…
Mine was the most straightforward installation, and cost of hardware was indeed around $50 - $100, so a fair price would have been $300. I'm giving 2 stars just because at least they fixed the problem promptly.
R C.
R C.
4/26/2020
I requested a quote from someone else I saw on Yelp, before I know it the same message was sent to several other companies. High Speed Rooter responded right away with Frank giving me the rundown on what might be going on with my sewer line. To make a long story short I am 100% satisfied customer. I was shown everything I needed to make my decision on going with the warthog attachment and in the end I feel a huge weight of my shoulders! Line looked pretty bad with tons of roots. Frank even showed me a piece of ancient solidified grease that was hard as a rock! I have tenants that also depend on having the plumbing working and not backing up. Afterwards he showed me the screen and I saw just sewer pipe and no more random roots and ancient grease patties. Thanks again
Diana D.
Diana D.
10/01/2021 12:00:00 SA
My family would highly recommend this company for your plumbing needs. Every staff member was very professional and courteous. Brenda, who scheduled our service, was prompt, accommodating, and straightforward.
Our plumbers were polite and took the time to explain everything to us. We had a problem with the bathroom sinks overflowing and draining extremely slow. They came out to snake the pipes twice. They made sure not to make and leave a mess. Great business!
Justin P.
Justin P.
4/24/2020
I had needed an emergency rooter and called high speed based on their proximity to me as well as the catchy title - I naively assumed that a veteran-owned company might be squared away with regard to how they do business. I was wrong. During my first encounter with high speed plumbing, the dispatcher was called at 8 pm, (when the emergency occurred) and I was guaranteed that a plumber would reach out within an hour. I waited till midnight with no luck.

The next day, a plumber reached out, and solved my problem. The plumber had arranged a meeting time with me, which he got wrong, and called me at home an hour early, causing a rush. The dispatcher didn't assume any accountability for this. The plumber was fantastic, I would use his services again. As for this company, I would think twice before seeking them out. What this indicates to me is a leadership failure, I received no acknowledgement of wrong (I told the dispatch that I'd like to speak to a manager) and was ignored. This is unacceptable and as a veteran myself, I am truly disappointed. High speed plumbing is not the kind of high speed outfit they proclaim to be.

Within a month, I had to call them up again for a service and was not given an eta by the dispatcher, nor reached out to by the plumber ahead of time. NOT how I do business. 8 up!!!
A N.
A N.
5/22/2017
Big thanks to Alberto and Jesus.  They arrived at my office in Alhambra within 1 hour of my phone call.  Cleared the clog in the main line quickly and efficiently.  Also crawled under my building to give me an idea of my pipe-works.  Very helpful.
Sylvia N.
Sylvia N.
01/05/2022 12:00:00 SA
I called at 7:26am after not having water all night, the job was completed by 9:00am. They were very fast. I appreciated their service. I had two service tech out and were done fast.
Juan F.
Juan F.
2/23/2016
Water Heater wasn't working and I received a call from these guys the next morning. They went to check the water heater at the house too which was good - FREE Quote! I wasn't home but left the garage door opener for them and they did all the work. They did some troubleshooting and tests and determined that they heater needed to be replaced as it was old. They gave me a quote which I liked and they went to get the water heater and installed it with new lines all in the same day. Everything works great now and it was very affordable.

They also called me up the following day making sure everything was okay. My only problem was they hadn't send me an invoice so I could pay them for their amazing job! Definitely recommend these guys.

Very friendly, professional, fast and very efficient!
Connie V.
Connie V.
2/21/2022
I reached out to them because I had a busted pvc pipe under my sink, I spoke with Frank and he gave me a quote to repair the issue. Once Frank's technicians responded I swear they only took 30 seconds to fix and replace the issue, it turns out all I needed was a minor repair. Frank told me he didn't feel right charging me the $98 dollars we discussed since it wasn't as bad as they originally thought, therefore he chose not to charge me!!!! You can only imagine the joy when I realized that he was not trying to take advantage of me and was very nice and down to earth. His guys were professional and had a sense of humor when I laughed in disbelief that the repair took them 30 seconds to do!!! Lol Thank you guys soo much for being kind and honest. Great work ethics. I will be contacting them from here on out, especially since they are so fair and give free estimates. Thank you so much again. Highly recommend this service.
Justin R.
Justin R.
1/18/2023
I had a really awful clog and the crew from High Speed came over on time, well prepared and got the work done quick. Highly recommend!!
Ogtweetz M.
Ogtweetz M.
8/23/2015
They were here pretty fast and fixed my problem pretty fast I would use them again! And they come any time day or nite that's pretty cool if u ever have a problem that should happen late at night!!!
Kevin W.
Kevin W.
2/27/2021
My experience with High speed rooter and plumbing didn't start off well. Apparently they had an IT issue with their scheduling software. The manager was very apologetic and went above and beyond to turn it into a great experience. Great people make for great companies. I highly recommend these guys!
Dylan S.
Dylan S.
5/18/2017
These guys were the fastest to respond, and were able send some one out within the hour. Armando was very professional, knowledgeable, and honest about the issue. They fixed it on the first visit, and followed up quickly with an additional estimate for a second issue I pointed out. I highly recommend them, if you want a fast and professional plumbing service with competitive prices, look no further.
Tom T.
Tom T.
05/11/2021 12:00:00 SA
Jesus had to fill in for another tech who couldn't make it so ran a few hours late. He was personable. Unfortunately or better yet fortunately he did not think I had anything to worry about and since could not get his snake through our washer drain didn't charge us. I have another project needing a plumber so he took pictures. Now I am waiting for a quote for the work. Based on my experience I am guessing the pricing will be very reasonable.
Michael L.
Michael L.
04/09/2019 12:00:00 SA
Gladly appreciated service from Miguel today. I was able to schedule an appointment through yelp. They gave me a time frame and Miguel showed up right on time to my surprise. I liked that he was dressed professionally with his name tag on. He was very considerate, again to my surprise, by offering to take his shoes off before entering my home. He inspected my clogged drain on the side of my home and gave me all possible scenarios including a quote for no more than $375 to hydro jet my drain. I was hoping the job would cost less since he said no more than, but yelp offers a 10% off service and he at least honored that discount. He spent about 4 hours. I still have heavy roots in my drain that need to be addressed but he was at least able to clear it up enough to get it draining again. He didn't have to, but he took the time to show me where his camera got stuck because of the roots. He offered me multiple options to address my root problem and gave me a quote for the best option. I didn't feel pressured at all. I felt like i could trust him. Will definitely consider them again for my future service.
Stephen W.
Stephen W.
8/21/2016
Called due to a clog going to the main line. According to their camera and equipment we had a clog of roots in the front yard. Couldn't really tell the image was quite foggy. Should have gotten a second opinion right off, but instead took their estimate to dig a hole and check it. There were no roots to be seen, and the service to fix the pipe they cracked open was outrageous.

The sad part was, after the huge bill, they never resolved the clog. I had to argue with them repeatedly to come out to fix it. They finally did, and the guy treated me like I was the problem. He then pulled out a giant hair and muck ball from somewhere inside the house plumbing. That was all I really needed.

This company is great for small fixes, but if repair costs suddenly start escalating get a second opinion before you proceed at all.
Jeanette C.
Jeanette C.
9/30/2019
I cannot rave about this plumbing company enough! If you ever need a plumber, these are the guys to call, or in my case, request a quote via the Yelp app!

We started having issues on Saturday morning with our restroom. Long story short, our main line was clogged. We thought it would be an easy fix by going to Home Depot and buying some supplies based on some recommendations by some of the employees there. None of the supplies we bought worked, which led us to the next step...call a plumber. At this point, it was already 9PM. I was so frustrated that I couldn't use the restroom in the comfort at my home. I searched for a plumber via the Yelp app and found this company. Within 10 minutes, I got a response from a business, which happened to be HIGH SPEED ROOTER. These guys run 24 hours! They said they could send a technician over to check out the problem, which was crazy to me as it was already 10:30PM, but hey, I needed a restroom, so I took the offer.

They came and took a look at the issue. It turned out that it was bigger than anticipated, so they said they'd come back in the morning as they needed to use certain tools and we'd be disturbing the neighbors.

The next morning they arrived and took care of the problem right away! These guys are extremely professional and made sure they cleaned up their mess as well, leaving it completely effortless for us - SCORE!

Thank you, oscar and domingo for all of your awesome help! I'll be sure to keep you guys in mind if there's anyone that's in need of plumbing work!
Luke T.
Luke T.
9/19/2022
Blas and the good people of High Speed Rooter & Plumbing took care of our clogged shower drain, showing up right on time, and taken only 10min!
An H.
An H.
06/07/2017 12:00:00 SA
Jesus and his associate came to my house to look for any leaks in my plumbing in the basement of my house.

Pros:
1. Arrived on time
2. Inspected the basement carefully and did not find any leaks, but found mold
3. They referred me to a restoration company to fix the mold problem.

They were able to identify a problem and gave me direction as to what steps to take next all without charging me a dime. Thanks for your help!
Michael C.
Michael C.
07/07/2020 12:00:00 SA
Started off pretty bad. One misquote, a no-show, and some poor follow-up later, we were ready to move on with another company for our plumbing issue.

Frank singlehandedly prevented this from being a 0 star review. He took over our case and immediately made it right. He honored the original quote, got the job done successfully the next day after speaking to him, and was very honest and transparent through it all.

Knocked off 1 star for the rough start, but ask for 5 Star Frank from the jump and you will be in great hands.
Cinthya O.
Cinthya O.
07/12/2023 12:00:00 SA
I requested a plumber to unclog my bathtub. They arrived at the time we agreed on and they explained the process to me thoroughly. They did not begin snaking it until I signed the estimate they sent via email. Once signed, Mari snaked it, checked the pipes under the house and unfortunately it didn't unclog. She advised that hydro jets would probably be the option for getting my tub unclogged. I spoke with her manager about what to expect and how much it would cost. He sent over another estimate for that, I signed and within an hour, the high pressure water jet truck was here. Mari and Mario both worked with the water jet to unclog the pipes all the way to the street. And it work!!!  My tub is now unclogged. I'm going to post the pic of my gross tub water. Sorry. That gross water came up after they started water pressure jetting. I am so happy for this company. They were fast and efficient and got the job done. Thank you Mari and Mario for helping this family out.
George E.
George E.
3/23/2019
I am a contractor and developer in the Los Angeles area. I've had the pleasure of knowing and working with the team at High Speed Rooter for a number of years now. They have been my go to plumber for sewer repairs/ replacements and general repairs.
I've found them to be very knowledgeable and helpful over the years, not to mention they have always been very fair with their pricing. I continue to use them and would recommend them.

-George E
Tom H.
Tom H.
11/26/2016
Eliel and Mario are really professional and helpful technicians. They solved my water heater issues properly and quickly. Also the best customer service I've ever had from high speed router. Brenda is such a patient and nice lady. Thanks for their great work. Recommend to everyone!
Lupe M.
Lupe M.
5/13/2021
Great costumer service! The plumbers showed up with mask and booties. They were able to booked me for same day service. I would highly recommend High Speed Rooter & Plumbing!
Karla D.
Karla D.
8/25/2021
Friendly and professional. Speedy service, they came the next day after I called. Will definitely use them again.
Lily R.
Lily R.
04/06/2017 12:00:00 SA
I was having a problem with suddenly having zero shower pressure. Rigo came out and quickly diagnosed and fixed the problem, along with helping me solve a few other random plumbing problems I was having. He was super efficient, patient, & professional. Will definitely use again!
Jason F.
Jason F.
5/23/2017
These guys are great! David got to clogged up drains and a minor repair wrapped up in under an hour for me.  Thank you for making this painless!
Tosh N.
Tosh N.
3/16/2016
These guys just left. I called after 9pm last night and it was answered. They came tuts morning at 7am sharp. Not only did they replace the garbage disposal, they did a walk through of the house and snaked down the pipes at no extra charge. No hidden fees. Highly recommended.
Ed And Wendee N.
Ed And Wendee N.
7/31/2022
We hired High Speed Rooter & Plumbing to repair the main line, all the way out to the sewer in the street l, for our apartment building. Blas, the supervisor, was extremely informative for this very extensive repair. He was there during all the crucial portions of this project, overseeing the work and explaining to me in detail as to what they were doing. Blas was competent, straight forward and very professional. I recommend using this company based on the work they performed.
Vivian Y.
Vivian Y.
03/12/2016 12:00:00 SA
Finding a problem on your property is never a good feeling. it is especially overwhelming when it's an issue you have no idea where to begin to fix.

Noticed a leak surrounding one of my sprinklers after work on Wednesday this week. First thing I did, panic. Second thing, go on yelp. High Speed Rooter was on top of the search list due to the proximity of the business address to my property. The high rating, distance of the business, and seeing a review from someone I knew made this a no brainer.

I called High Speed Rooter the next morning at 7AM and made an appointment for someone to come take a look at 5:30PM. Oscar came promptly at 5:30PM, looked at the problem and said it's the sprinkler valve. He did some tests and confirmed he knew exactly what he was talking about. While working on the issue, Oscar and his team were very thorough, making sure to explain everything they were doing.

We pointed several other issues while Oscar was there and he took a look at them for us as well. It puts my mind at ease knowing there is someone local I can count on when I need some more help.

Thank you for everything! We will meet again!
Amy L.
Amy L.
5/13/2017
They are quick and friendly, fixed my plumbing problem within the same day.  Easy communication too.  Definitely recommend them and will use them again if anything else happens to come up.
Wei C.
Wei C.
8/29/2023
My sink was clogged, and I needed assistance. After receiving a prompt drain snake quote from Eliel over the phone, they arrived on the same day. Jesus attempted to clear the blockage with a drain snake initially, but unfortunately, it wasn't successful. Subsequently, we opted for hydrojetting, but even that didn't alleviate the issue.

Upon inspection, it was discovered that the cast iron pipe in the kitchen was completely obstructed and required replacement. Ekiel effectively replaced the pipe up to the bathroom sewage line junction. Despite these efforts, the problem persisted. They suggested repiping the entire sewage line, but I wasn't financially prepared for such a solution...

As a last-ditch effort, Eliel performed hydrojetting through the newly installed pipe, targeting the stubborn blockage deep within, and finally, the drain was unclogged. I truly appreciated their commitment to exploring various options and their determination to resolve the issue.

Their service was commendable, and they were easy to approach. I wholeheartedly recommend their services!
Brenda G.
Brenda G.
10/26/2018
Great customer service Sandy was very polite
Which most places don't offer
Eliel got to my property approximately about an hour
Pricing was great and most important he's licensed was very professional and clean
If you guys need service make sure to request Eliel
Charged me $120 to clear my bathtub worth the pay
Glee L.
Glee L.
04/05/2017 12:00:00 SA
I needed some non-emergency plumbing work done which was completed by Jesse and Luis. Since the house is about 70 years  old unusual problems arose. Both these young men came back three days in a row until all issues were resolved. Their workmanship is outstanding and despite the unforseen problems they stayed true to the original estimate for the work. I highly recommend this company and these plumbers.
Albert S.
Albert S.
8/22/2023
I used Yelp to create a project to contact multiple plumbing companies to install a whole-house water monitor that I had purchased. I selected High Speed Rooter & Plumbing. They were not the lowest bidder, but they were very reasonably priced. I preferred them over other companies because they responded to my initial inquiry questions completely and didn't pressure me to just book an appointment. This is important because it shows that they were responsive and respectful of my time.

I dealt with Frank Tinoco, the project coordinator, and George, the installing plumber. They were both very easy to work with, and the job was completed within two days which showed me that they were both efficient and able to get the job done quickly.
Rafael S.
Rafael S.
1/31/2017
Great service
Replied within minutes
Showed up on time
Job done in a timely manner
Cleaned up

Will definitely use their service in the future if needed
Valente R.
Valente R.
9/27/2019
Amazing service, very professional and great people to work with. I would recommend to anyone in need of plumbing services
Zelzin R.
Zelzin R.
9/30/2019
I've dealt with a lot of plumbing issues in my home, the plumbers I've gone to in the past just fixed the issue momentarily. Until I found High Speed Rooter I cant explain how happy I am with their service, they are very detailed and transparent and will go out of their way to make sure you're 100% satisfied.

Both customer service and plumbers are amazing at what they do. I recommend this to everyone 100% satisfied.

Thank you for your great service !!!
Josh A.
Josh A.
11/01/2022 12:00:00 SA
Frank is a real pro! He was able to come by quickly and fixed our garbage disposal right away.
Mik A.
Mik A.
04/04/2018 12:00:00 SA
Just called, was told no availability until tomorrow. Really, like I'm going to wait 24 hours to use my bathroom. Ridiculous. They should put that on yelp response time - not until tomorrow.
Jack Y.
Jack Y.
1/25/2017
With California rarely get any rain in many years, Obv got a big pipe break on me during few days of heavy rain. With the rain water still coming down i had no choice to see if anyone would come out to help with the matter. I always forget we take running water for granted.
Anyhow, I called a few places that would even have the time to come and check during the rain. I found HSRP on yelp and decided to give them a call. An hour Later they are at my door step. Two Tech Came out and inspected the site within 20 mins and they figure out that one of the main pipe has burst. With me desperately needed a fix and have been out of running water for few days. So, Angel and Rigoberto swiftly handle the issue. Now i am getting the pressure and the water is running once again. The price i paid was really for the service and everything was done in timely matter. Furthermore, Here is the break down:



Professional A
Fast Service A
Know Their shit. A
Quickly found the problem A

I will used them again.
Ken H.
Ken H.
11/09/2018 12:00:00 SA
These guys were so fast and responsive.   They were great when you have an emergency and are very professional and nice!
Lauren J.
Lauren J.
04/04/2017 12:00:00 SA
My bathroom sink was clogged and they fixed it! I received a call from a lady from the company to notify me they had arrived, and an hour later they were finished. Armando provided the service today, and he was professional, courteous, and efficient. The price was as quoted, so no surprises. He left his card and told me to call if there are any issues. None so far. I'm very happy with the service. Thanks guys!
Lady G.
Lady G.
01/03/2017 12:00:00 SA
Alberto and Jorge arrived at the exact time that Brenda had told us. Exactly 1 hour after we called. Alberto was extremely professional and very knowledgeable. He was adept at troubleshooting and found the clog in our pipe with video. Used hydrojet to clear it from the vent. They even put shoe covers on before entering the house. Glad to have found an excellent plumber and will only request for Alberto next time. Will highly recommend Alberto and this company to all my friends!
Zheng J.
Zheng J.
5/24/2017
Fast respond and professional and take care of tiny side things as well. Pretty pleasant experience.

UPDATE: had Armando come in to do another valve leaking job for me. Didn't realize the valve was too old until new fridge coming in and discovered that. Customer service very responsive and friendly, and they came on time and did the job and clean it all up and helped me to move fridge back to where it was and all hooked up. thumbs up for them.
Carlos M.
Carlos M.
06/11/2017 12:00:00 SA
Had problems with other companies showing up and not solving my original problem Mr Luis Gonzales and Jesus Gonzales got straight to the problem Fixing my drains and getting me a working toilet wich I'm so grateful still have more issues but at least I know they will take care of me in the future.i highly recommend these guys
Craig T.
Craig T.
08/03/2017 12:00:00 SA
I wish I could give more stars for this business.  My wife and I hired them to inspect a property we were in escrow for.  The two technicians that came out to do the inspection were on time (that was the only positive thing I experienced with this company).

They tried to sell me on getting a video inspection, although we did not need them to do one.  Nevertheless, the crawled under the house to inspect the plumbing situation of the property.  After about 5 minutes, they both came out.  They had taken pictures on their cell phones and said everything looked fine, just really old.  I asked them if they would send me the pictures, which they agreed to.  They suggested I get a repipe, wash outs, and all the plumbing redone of the house, and quoted me a cost of $25,000.  WOAH.  All the while, one technician was explaining this to me, and the other one went into his van to go smoke.

For a $120 inspection, I was blown away at the astronomical quoted price of a repipe, imagining they would repipe with gold or something.  All the other quoted prices I've received since have been in the range of $8-12k.

All that to say, we will not be using this plumbing again for inspections or for getting work done.  OH, by the way, they never emailed me pictures.  Well they actually did send pictures, but they sent another property's plumbing pictures.  The owner stated he would have the technician call me about the incorrect photos, but I never received a call from them.

EDIT:

After having wrote my review, I received a call from the plumber that came out to the property we had hoped to buy.  He asked if I would consider changing my yelp review and giving more stars, also offering what he could do to alleviate the situation.  I told him I'd consider.  

I did change my review, however since then, I've received two calls from the company asking for another customer.  It's not a big deal, but I would think a professional company would properly keep customer information stored in an organized fashion.  Again, I do not recommend this company, as it wasn't worth the time and trouble.
Lisa W.
Lisa W.
12/13/2019
This review is long over-due. Our company used High Speed Rooter & Plumbing for many different projects such as re-piping, plumbing and hydro-jetting.

We initially met with Raul. He was definitely our go-to guy whenever we had questions or a new project should come up.  They made us feel like they cared.

Today, 1 of our restrooms had a clog.  Christian and Frank were the 2 guys for this job. It's a total nightmare when your toilet won't work!
Luckily, Frank came to save the day. He spent a whole day at our location to help with what was a clogged pipe. The issue was resolved and we couldn't be happier. He was patient and reassured us it will be fine. What a professional!

Their whole team are professionals, from the girls that pick up the phones to the ones that come on site and do the job.  They do their job with 110% attitude. They arrive as scheduled; they clean up after the job, they even explain what they did and the preventative.  

I would totally recommend this company! And no, this is not some generic review, we really used their service and appreciate all their help!  

Thank you for all the great work!
johanna a.
johanna a.
01/02/2017 12:00:00 SA
Great service. My dad, a contractor, was impressed with service and they fixed the issue. Will be hiring again!
Andrew A.
Andrew A.
8/26/2018
We got some great plumbing service from Eliel. He came over to our house in Altadena and installed two toilets, our kitchen faucet, the air gap, soap dispenser, and garbage disposal. Eliel was very direct about what was needed and what it would take to get the job done, and we appreciated that very much. He also returned a few days later to work on an issue with our water heater (and the Earthquake sensor).
R W.
R W.
3/13/2018
Our kitchen sink was leaking because we needed to replace the faucet. We bought a replacement faucet which just needed to be installed.

First the good:  kudos to Alvaro for correctly identifying the issue, confirming the correct estimate for the job, and finishing the job in a timely manner.  Kudos to Alvaro and his helper as well for being very punctual. They earned 5 stars for their work and professionalism.

Minus 3 stars because this is the second time we've worked with HSR&P and the second time we've had issues with accurate estimates and timely completion of the work. After this experience, we will not be calling them again.

On the first appointment:  Shame on Larry for breezing in, spending less than 5 minutes on the initial misleading and inaccurate assessment, and for inconveniencing not only us but our neighbors. Larry declared he could not do the job on the same day because we needed to shut off the water to not just our apartment but to the entire complex. After he left, I thought it strange that the whole complex would be affected for a kitchen sink job so I called HSR&P to confirm that the ENTIRE complex needed to have its water shut off. They called Larry who maintained that yes, the entire complex needed to have its water shut off. In order to do this, we needed to notify the property manager who then had to give all of our neighbors advance notice.

When Alvaro came for the second appointment (for which I had to take extra time off work), he, after many phone calls to his supervisor, helped us realize that Larry had given us only a partial quote. The job was going to cost $300. instead of $100. WTF?! He also told us that just shutting off the water to our apartment was sufficient which meant that we had gone through all the trouble of rescheduling, informing neighbors and taking extra time off work for the second appointment...for nothing.  The only positive is that Alvaro completed the job that Larry (or someone more capable had they sent someone else the first time) could have completed in about an hour on the first appointment.

The first time we worked with HSR&P, the plumber missed appointments until we called and had to return multiple times to actually fix the leak we had. Given our experiences, we will not be working with this company in the future.
Tiffany L.
Tiffany L.
2/28/2022
Few weeks ago I had a plumbing issue and gave this place a call. They were able to come the next morning and fix the problem. The pricing was reasonable and because it was an easy fix they threw in a camera recording to identify the issue. Thank you!
Cynthia T.
Cynthia T.
6/23/2023
I had an emergency sewage plumbing issue. I contacted High Speed Rooter.  Their team was Prompt and extremely professional. Sending is videos and pictures as they were working. Pretty incredible actually of what I saw. I strongly recommend this company. I also liked the variety of payment methods offered.
J L.
J L.
12/16/2020
Frank  and his staff help me to replace my toilets and solve the clogged drain. I would recommend to anyone who needs a professional plumber.
Lo M.
Lo M.
8/18/2021
Thank you and the team for getting us up and running! Drains cleared and grease trap cleaned out.
Brian S.
Brian S.
02/04/2022 12:00:00 SA
Really professional company all around. I called due to a backed-up kitchen sink. They had me scheduled for a same-day appointment and were in constant communication leading up to their arrival. Daniel wore boot covers in the house and quickly took care of the blockage. He was very friendly and fast. I'll call again next time I need assistance. Thanks!
Jeannie A.
Jeannie A.
05/10/2017 12:00:00 SA
Great customer service. I will definitely use there services again. They came out to my house to service my tankless water heater and they did a great job.
Daniela A.
Daniela A.
2/26/2017
Armando and Jorge showed up about 1 hour after i called, super fast service. They were very professional and did an awesome job getting the job done in a short amount of time that way we didn't lose our whole Saturday dealing with house repairs. Would definitely use them again in a heartbeat
John F.
John F.
6/22/2017
Very responsive to my needs, providing friendly and informative information on the phone
Service reps were punctual and knowledgeable about my needs. Service was excellant
Steve W.
Steve W.
9/19/2017
I had a clogged kitchen sink. I called High Speed Rooter, they came within 3 hours of my call. Armando was the service technician, inspected the situation, explained everything clearly to me and fixed the problem. Armando was great! Great service!
Roy J.
Roy J.
10/28/2016
Worst experience ever Eliel is a thieve a rat. Eliel falsify the job by having his employees breaking equipment (i.e. Pipes,sewer,walls and so much more to add) that is good and saying you need this job to be done without you inspecting it first and approving the job. I will be reporting them to BBB and osha for breaking a lot of regulations and leaving trenches open for injuries to happen I strongly suggest to use a known name company and spending a couple extra bucks and getting the job done correct and right the first time around than getting the run around with them. I understand that this was my experience with high speed rooter I strongly feel they are more people out there that feel the same way as I do Eliel you are a scum bag on trying to rip people that trust you instead of being honest with your clients..
Stella H.
Stella H.
3/24/2016
I called High Speed Rooter and Plumbing (Eliel) for replacing a water pressure regulator and Oscar and his team came before I even got home.  Turned out I did not have a water pressure regulator.  So needless to say I needed one installed.  After determined where was the best spot for the water pressure regulator and a new shut off valve, Oscar and his team got to work.  Oscar and Alberto were very friendly, patient, and experienced.  Old pipes were pretty stubborn to unscrew and it took two pair of strong arms to finally get the pipe loose.  They went to pick up the parts, came back and continued to install the new pipe and the regulator.  Two more team member came by to help after finishing a job nearby.  So I called a plumber and I got a full service team of plumbers.   I had to leave to pick up my kids and by the time I came back, they were just about to finish the job.  The job looks neat and clean, so much better than what was there before.  Oscar and Alberto showed and explained to me how to operate the regulator and shut off valve.  I asked Oscar if he could help me with a leaky icemaker waterline and a sink faucet slow flow issue, he kindly helped me out without hesitation.  He even replaced the icemaker connector for me free of charge. Royer watched my kids for me at one point.  This has been the best plumbing service experience I ever had.  I highly recommend you give them a call should you had any plumbing issue.  I found them on yelp!!
Arthur K.
Arthur K.
08/03/2019 12:00:00 SA
I seriously don't know where to begin with the team this company has. I have used them for so many different things in the years. Frank is amazing he has great customer service, talented, and always goes above and beyond his job. We have had one or two other people come from this company way in the past when Frank was unavailable and they were no different. These guys are true professionals, knowledgeable, and most importantly they love what they do. When they come in your house they have shoes covers so that your floors don't get dirty and are very reasonably priced. If you do happen to find a cheaper price elsewhere you should also really consider the quality of work and materials you will be getting out of it. That's my word of advice to others. Thanks Frank and everyone there at High Speed Rooter & Plumbing.
Alexander P.
Alexander P.
10/05/2019 12:00:00 SA
Awesome service ! Will definitely be calling them back for any other plumbing issues that we have ! Overall a great experience with them and I highly recommend them
martha g.
martha g.
5/23/2016
Omg!! Talk about professional services!! Gilbert and Jesus where amazing and quick! Not only did they inspect our plumbing but where able to pin point the problem and fix it in no time, we got two quotes before them for the same problem and they wanted to charge us 3 times the amount, without showing them the quotes they gave us a spot on quote and service !! Thank you so much!
Maria V.
Maria V.
2/17/2023
I had a major shower leak that needed to be fixed and reached out to multiple plumbers for an estimate. HSR&P responded quickly on Yelp and via Text/Phone. Frank was really critical in communicating expectations and next steps from the team.

They were able to get someone out to estimate the job very quickly. The guy inspecting wore shoe covers and did a good job asking me what the issues were while sharing some info about what would be needed, warranty and parts covered. He also let me know the estimate would be emailed same day.

Of all emailed estimates - HSR&P had the clearest and easiest-to-understand quote. They also didn't charge an inspection fee to apply towards the service like other plumbers did. I ended up going with them since the pricing was good and what seemed like an easy fix (I have plans to remodel my showers later this year - so just wanted a quick fix for the interim).

Within hours of approving the estimate via email, HSR&P scheduled my fix for the next day. The guy fixing my shower coordinated with Frank to keep me updated on all next steps and any changes due to findings after taking the hardware off and revealing that the equipment needed is no longer available and we'll need to do a different service that was 3x the original cost (on par with estimates from the other plumbers I contacted) but not what I budgeted for. I told Frank, it would have been ideal to know that potential increase in costs if the original estimate wasn't the case. I was also not happy with the Moen part selected for the fix, but didn't have a choice since it was the only available part that would work for a front entry fix (I live in a condo and do not have back access for the shower to utilize different trims).  

Frank was patient with me and worked through my options, giving me a choice to opt out - but I went ahead with them anyways. The technician was hard working and this team is not your typical big plumbing company, so I wanted to support them. The limited options were disappointing, but the leak getting fixed was the priority and they helped make that happen at a competitive price to their competitors.
Danielle S.
Danielle S.
06/02/2017 12:00:00 SA
Bought a new oven range combo and the gas pipe was in the wrong location for the oven cut out, causing it to stick out a couple inches. Used SERVIZ to schedule the gas pipe move and they assigned us High Speed Plumbing. Jesus and Luis arrived ON TIME :) and found the job was a little bigger than we thought once they cut into the dry wall. Still, they said it could be done (phew!) left to get parts, and completed the job swiftly! They even patched the drywall for us! Highly recommend them. Nice, courteous, friendly and skillful! Thanks!
Jack W.
Jack W.
04/02/2022 12:00:00 SA
We needed to replace our old galvanized pipes leading from the main to the house.  Wasn't cheap but needed to be done before we had major issues.  At the same time had some other drain pipes in the kitchen and bathroom that needed to be done.

The two workers were very conscientious and kept the mess down to the minimum and cleaned up afterwards.
Nicole G.
Nicole G.
08/09/2021 12:00:00 SA
The plumber scheduled an estimate appointment, came on time to give me an estimate for sump pump and faucet replacement, however he sent me the quote after more than a week.
Claudette R.
Claudette R.
2/13/2019
Eliel and his guys are great! We had a complete repipe of our house and these guys were able to complete the job in a timely manner, passed inspection, clean up the job site and remained within the estimated price.
They are so respectful and personable. I recommend them highly!
Smith M.
Smith M.
2/25/2022
I was having some knotty drain problems.  Despite all my drain lines being new, I was still having a blockage problem.  I called High Speed Rooter, and Blas came out in short order, put a camera in my line, and quickly discovered that a one-way, buried in the piping in my front front lawn was the problem.  He pushed it open with his camera probe to temporarily relieve my problem. He said someone would be out the next morning to replace the valve.

As promised, two men came, dug out the valve, (waist deep hole!) and replaced it.  But the beauty was this:  Blas told me about a better version of the one-way valve that would make it removable without digging, if I ever had a problem again or needed to root out the pipes in the future without damaging the valve.

I watched the work as it was performed.

After they came out and fixed the problem, I asked them to save the old parts for me.  They saved the old valve, and it was clearly broken.  I watched as they did the work.  It was done well and neatly.

In my opinion, I paid a fair price and got some really great advice on upgrading my line (while we were at it anyway) to be poised for the future.
Chris H.
Chris H.
02/02/2017 12:00:00 SA
I called last night to get a quote and set up an appointment for the next day.  I had a particular problem with using a drano snake tool and it had broke in the drain of the tub and made my clog even worse.  Cesar was confident that the snake tool is probably flushed and past the u-pipe after he used the snake and unclogged the drain that was stuck with my hair.  The drain is clear and I hope that stupid tool is indeed gone.  If you don't see a follow-up review from me it means that drano piece is really gone and Cesar and the folks at High Speed Rooter did their job. Cesar was very helpful and reassuring throughout the process and provided a fair price for the service.  Thanks Cesar!
Sean C.
Sean C.
3/26/2017
Luis and Jesus were on time, quick and professional. Exactly what we needed and they were nice people.
Reyna G.
Reyna G.
12/05/2021 12:00:00 SA
I give them a star for responding pretty fast to my Yelp message.  Unfortunately they turned out to be unreliable.  They gave me a service window for Friday.  They called me minutes later to tell me that they needed to reschedule for Saturday.  I had no problem with that especially since it was a holiday weekend.  Well Saturday came and they were No call, No show.      They never called me to tell me they weren't coming.   Fortunately it wasn't an emergency but very unpleasant and unprofessional.  Luckily I found another company that came through and fixed my problem.
Ed L.
Ed L.
2/18/2016
Emile is quick to reply to messages sent through Yelp.  Had major work done under my house to replace the drain pipes as well as lining my main line to the street.  My service team was Oscar and Miguel who were very professional and hard working.  One day they started at 8am and did not stop working until close to 9pm.  They also wore booties whenever they had to come into the house.  The job took a couple of days, however, I always had water use at the end of the day when they left.  A+ service.
Anthony D.
Anthony D.
01/07/2019 12:00:00 SA
Had a major leak under the kitchen sink. Turn off valve for the hot water was leaking real bad.  Tried to handyman it but it didn't work. It was 8pm at night and I already been to Home Depot, 4 times. Called High Speed and Eli was at my house in 20 min.  Interrupted his dinner, sorry, but he came through. Fast, efficient, and very professional. Was done within the hour.  He saved a lot of stress on me and I thank him for that. Kids were able to use the hot water and shower.
Gee H.
Gee H.
2/21/2017
I have apt for the plumber to arrive at 9 a.m. but no one showed up. I have to call about 40 minutes later & was told the plumber is on his way was given the plumber's cell to call.  So I called the plumber but no pickup. So I called the main office again was put on hold finally got their act together & ask me wait to send another plumber.   Well another plumber & assistant arrived close to 11 a.m...
Plumber Albert was able to unclogged the drain.  
The plumber gets 5 stars for clearing my drain.
David Y.
David Y.
8/15/2016
Great service today by Eli. Came within 15 min of the appointment cleared out my rat of a plug and even had time to clear the kitchen drain. Very profession and reasonable. Will be using them again.
Christian L.
Christian L.
04/10/2020 12:00:00 SA
Good service - Omar came over and fixed our water heater in timely manner.  Thank you!!!
Ricardo R.
Ricardo R.
5/28/2021
Omar did a great job with my clogged toilet.. took care of it quickly and cleanly before the holiday weekend at a reasonable cost.. past experience with frank and crew was great as well when they did a bigger job.. definitely recommend
Carolee R.
Carolee R.
10/27/2017
I had a small job and was doing my due diligence by calling around .  I called several companies for estimates.  I called High Speed Rooter & Plumbing and was given a reasonable estimate. Since they were so close I thought I'd give them a try. This was my first time using them.  The service representative arrived on time, introduced himself and proceeded to take care of my problem.  Since it wasn't very complicated it wound up costing almost half of what they had estimated.  Will definitely recommend them and use them again.
Mei S.
Mei S.
01/05/2016 12:00:00 SA
Found them on Yelp, of course. They were one of the few plumbers that offered to come out and give a FREE estimate. I had a previous plumber give me a quote so I had a range in mind. Eliel came out that same night within an hr. We had a leaky faucet and wanted it replaced. He gave me a quote that was much cheaper than I expected. Score! We scheduled for him to come back the same weekend. Once the new faucet was installed he helped us check the water pressure and informed us that it was above average. We would have to fix/adjust our valves. He said that he would normally give his work a year warranty but since he knew the faucet would be a problem if we didn't eventually adjust the pressure, he could only do a 30 day warranty. He seemed very knowledgeable and honest so we decided to go with them again for the valve. We waited til after the holidays for the fix but he came as soon as he could and it took about an hr. With the new adjustments we now have a year warranty. Before he left he told us to let him know if the water pressure needed any adjustments in the next 3 days and he'd come back anytime. I'd def recommend them! Fast, reliable and friendly service.
Eric P.
Eric P.
8/17/2023
Worked with Frank and high speed rooter. Amazing customer service and knowledgeable at what they do. Used yelp to find a plumber and they were one of the first to respond as well as being one of the most responsive. From the initial call Frank already knew what the problem was and clearly explained the options as well as possible additional fixes that would be needed. Pricing is clear and extremely competitive, would recommend to friends and family
Jason H.
Jason H.
01/10/2023 12:00:00 SA
They're very affordable compared to other plumbing companies. However they aren't that responsive I asked them to revise the invoice after they didn't install the shutoff valve. I called them twice and I got the run around. And after a couple months they randomly showed up to my house asking for the money. Luckily he was able to revise the invoice but they could have done this over the phone instead of coming to my house unannounced.
John S.
John S.
11/14/2022
High Speed rooter was fantastic. Frank arrived to give me an estimate but was able to fix the problem in a matter of seconds. Great response, friendliness and help.  Definitely recommend them to anyone.
joe d.
joe d.
06/02/2016 12:00:00 SA
Prompt response to request for service on Memorial Day! Gilbert, Eli, Jesus & team were on the ball identifying old pipe problem, replacing with trenchless piping and replacing an old toilet. They worked fast, very neat, easy to work with, and personable! Would definitely use their services again mainly due to how great those guys were.
Sue M.
Sue M.
4/26/2021
I will give them a 5 star cause they didn't get my phone number right and were trying to call to reschedule me. But they accommodated me by rearranging there guys to come out the same day. Only because I don't live there it's my mom's rental. Frank and two others came out to snake it and camera it. Job was done quickly they also showed me on the camera the roots in the sewage pipe that will eventually clog again. They gave me and estimate to fix the problem.  They are very nice not pushy at all. I will use them again. I like to use family run businesses.
Thanks for coming out today instead of me having to come back again.
Crystal T.
Crystal T.
3/17/2023
Frank was the technician who visited my house twice due to plumbing issues. The first time he came, we weren't able to use his services since the insurance company sent their own plumbing service team out. The second time was to check for a leak since we received a letter that our water usage is higher than normal. Our visit kept getting rescheduled because of the rain unfortunately, but he let us know ahead of time and was very responsive. I trust him 100% for any future plumbing needs.
Chris L.
Chris L.
06/11/2020 12:00:00 SA
Terrible. Unreliable. Zero follow-up. Poor customer service.

I called in to schedule an appointment due to a water line leak off the washing machine at a rental unit in a condominium building.

Not only did the plumbing technician never show up to the appointment, the main office never followed up with me either.

I had to call the main office to find out what happened. I was told the technician had showed up to the property and tried calling (no missed calls from him). Lies.

When the main office got him on the line, the technician told me he was at the property and had noticed leaks outside the building when he was there. I had clearly stated in my phone call that the leak was inside the laundry room of a residential condo unit. Why was he poking around the water meter on the exterior of the building? It made NO sense. And to top it off, he never called the main office to get in contact with me.

When I later told him over the phone the leak was inside a residential unit, his only response was Oh. Well. I'm not in that area anymore.

WTF?
Anne P.
Anne P.
8/30/2023
Above and beyond service!  We purchased a water filtration system from High Speed Rooter 2 years ago.  Recently, we noticed that the water quality had changed and I called them this morning.  They were able to send someone out right away to diagnose the issue.  We found out that the system had been inadvertently unplugged (likely error by gardeners).  They quickly helped us plug in the system and flush it out.  Thanks to to the High Speed Rooter & Plumbing team for your professional work!  We really appreciate it and will definitely keep you in mind for future work.
Ben A.
Ben A.
4/20/2019
There are few home problems worse than plumbing problems... with all but the simplest issues, you're really in a jam and essentially stuck calling a plumber.  What's worse, many plumbing companies are notorious for questionable pricing schedules and shady dealings... we once called a company who advertises smell-good plumbers for a $99 drain cleaning, who quoted us more than $2000 to install a clean out before clearing the drain.  Mind-boggling ridiculousness, that one.

NOT THE CASE with Hi-Speed!  They were very fair and did an amazing job on a very stubborn drain line somewhere deep under the slab of our rental property.  The plumber, Frank, was friendly, honest, on-time, and fair.  After attempting to snake the drain, he was unable to clear the clog... so HE DIDN'T charge me a dime... instead, he recommended a high-pressure jet cleaning, and scheduled for a Saturday morning.  Didn't even have to miss work for this one.

Again, Frank and another plumber showed up right on time Saturday morning, and got the drain open. Frank grabbed a scrub brush and cleaned up the funk that came out of the clean out, pushing it all off the patio hosed it down, and sprayed some chemical/disinfectant to knock down the stank. A camera snaked down the drain confirmed it was clear.  As he was leaving, Frank hurried out as his better half was in labor, and the baby was a'coming!  Just an awesome guy!  A few days later, he even called to make sure everything was still working fine and the drain was operating normally.  Style points, friends.  

The next week, I got a call from Hi Speed to pay my bill over the phone, quick and easy.  This is a good company and an honest plumbing operation in my book.

It feels good to find a reputable company that doesn't try to up sell, doesn't offer unnecessary extra services, and cleans up when they're done.  

No one wants plumbing problems, but the next time we have to deal with this kind of headache, we will call Hi Speed.
Joyce H.
Joyce H.
12/30/2016
After our previous plumber retired, our family was at a loss for who to call. Found High Speed Rooter and Plumbing and was highly pleased with the ease of making an appointment and the professional courtesy of Alberto, who came out first thing in the morning for a toilet installation. From beginning to end, professional courtesy and great service and pricing. We will recommend them highly to family and friends.
Matt T.
Matt T.
2/24/2017
Our sink backed up. I tried a plunger and drain opener. No effect. I called high speed rooter. They showed up a couple hours after my call. The drain was snaked but in the process one of the pipes broke. My house is old and the pipes are rusty. The snake basically wore a hole in a thin spot. Not their fault.

500 to make the repair after I negotiated with them a bit. I feel it was still a bit overpriced but it was fixed on the spot and the drain now flows without leaks.
Joz Joz Joz W.
Joz Joz Joz W.
11/17/2019
I was unhappy with their service, including not having the proper tools charged and ready to go, as well as quoting me more than 2x than another service for hydrojetting.  One star for quick response, but not worth it.
E. S.
E. S.
07/12/2018 12:00:00 SA
We had a backed up shower and toilet yesterday. I phoned the company ASAP due to reviews on YELP.  They arrived two hours after the time they promised and said they had to come back today at 9:00 a.m. to run another line. I phoned the office just now at 11:30 and the crew never informed the office they were coming back today, so it wasn't even on the office appt. schedule. I'm speechless. On a positive note, the office staff was polite.
Camille B.
Camille B.
04/02/2018 12:00:00 SA
Armando & Mario, I want to thank them for all the hard laboring job! they are an asset to have as employees! They did not give up, made sure the plumbing was working properly.... thank you Camille
Joseph Y.
Joseph Y.
05/06/2017 12:00:00 SA
Legit! Armando and Mario were great. They came quickly within the hour, diagnosed the issue and took care of biz. Armando even went out of his way to explain the endoscope pictures so I could understand. Definitely will ask for these two specifically in the future. Keep up the good work gentlemen.
Leticia A.
Leticia A.
09/12/2019 12:00:00 SA
I would highly recommend this company they're fast and effective. They were easy to talk to and also showed that they cared about their customers
Cindy R.
Cindy R.
6/28/2018
Great service! I usually don't write reviews, but I had a great experience with this plumbing company! I called about a handful of plumbing services & none of them were able to match their quote. The receptionist were very kind on the phone, and I was able to make an appointment that same day. Technicians arrived on time and explained the problem to me. Not only were they quick, but they were also polite. Overall, amazing service & fair pricing!
Sharon W.
Sharon W.
05/05/2017 12:00:00 SA
I was very impressed with how fast Eliel responded to my inquiry regarding replacing a pop up drain stopper and a weird smell coming from my bathroom sink. He was able to send someone right away and David showed up on time. From start to finish, he was very professional and efficient and did an amazing job with what needed to be done. They definitely put my mind at ease now that the smell is gone from a corroded drain pipe and will definitely use them in the future!
Yvette H.
Yvette H.
01/07/2017 12:00:00 SA
We appreciated their prompt and courteous service on a late Friday afternoon, especially after the first place we called canceled on us.  Rigo was professional, knowledgeable  and helpful and we will definitely use this service again.  Thank you!
Artie L.
Artie L.
1/27/2021
Needed a plumber to come out on short notice for clogging issue. Ely was prompt, efficient and thorough. Thank you.
Shannon Y.
Shannon Y.
7/25/2016
Such an amazing company.  I called High Speed Rooter & Plumbing and spoke with a lady named Brenda.  She was very helpful on the phone and got a technician to our house within 30 minutes (we live in San Gabriel).  5 star customer service!

When Alexis got to our house, he introduced himself and assessed the plumbing issue right away.  At first, he said that if it was the mainline, it would be $79 (same quote I got from Brenda).  After further assessment, he said he may have to take the toilet out, which would be $185.  Both I thought were fair prices for the work needed.  At the end, he was able to get the clog out without having to remove the toilet so the total price went back down to only $79!!!  We really appreciated his honestly and professionalism. Would highly recommend to always ask for Alexis if he is available.  :) 5 star plumbing service!

There is also a 30 day warranty for the work they did.  5 stars for that!
Carolyn F.
Carolyn F.
04/09/2022 12:00:00 SA
So happy to have found this company that responds quickly.  I was able to make an appointment at a convenient time  for a non-emergency kitchen water valve estimate and then the next day the replacement work.  As stated in my review on Friday, April 1st, I was highly satisfied with Blas' and the plumbers' work that day.  Then on Saturday morning our bathroom flooded due to an old water valve that broke off.  We put in a call and Blas came within the hour.  Again, we are highly satisfied with the quick response and professional work.  We feel confident to use this company for any future plumbing work.  Thank you Blas G.!
Vince E.
Vince E.
5/30/2016
Our kitchen contractor didn't set up our kitchen sink after the install cause didn't have the right piping and lines for the new sink and he told us he was coming back in a week but that was too long to be without a sink.
Being memorial weekend I called on Sunday hoping to get service on Tues and was surprised they offered a appt for Monday memorial day without any extra charge being a holiday.
David Garcia our technician that serviced the sink was great! Came in diagnosed the work needed to be done gave a excellent quote and got us up and running very fast. Everything was done great and very clean as well. After the job he explained what he done and asked if I had questions. Professional and very nice! Will for sure do business with this company again. Guess now I have to do dishes which is the downside haha.
Tony D.
Tony D.
12/16/2016
I thought I have to give these guy a 5 star review, since I have had less than ideal experiences with other contractors for other different appliances breaking down. When a tenant had a water heater busted late one evening with water pouring out, I called these guys and they were super responsive, even Brenda that took my call was on top of it. Since I am not physically there, I requested they give me a call for any charges and problems they might encounter and they have always been on the dot! Appointments on the dot and even when I requested a phone call when they finish, was done in a timely manner. I did not have to check up on these guys, and they were very professional and took the time to explain the problems, situation, possible fixes and price ranges I would be expecting. I have used High Speed Rooter twice now, once a year ago for the water heater and a few months ago for a small stink leak. I have been very satisfied and I hope they do not lose what they got going on here.

Give them a call and I don't think you will be disappointed.
Carlos P.
Carlos P.
02/10/2023 12:00:00 SA
The technician showed up on time between the window that was given to me. He was cordial and very professional. He cleared both of the drains that were clogged. They recommended some hydro-jetting and I chose to hold off and they were not pushy about it. I would definitely call this company again for service!
Bob B.
Bob B.
06/10/2017 12:00:00 SA
This was my first time using High Speed Rooter for a commercial job in Pasadena.  They were fantastic and stayed as long as needed to get the job done. Armando was very helpful and patient with the changing job conditions. Appreciate it!
Erika E.
Erika E.
8/24/2015
We were having an emergency this morning. I called multiple places, and this company was the first one to respond. Eliel came to the rescue! He was very quick and knowledgable
John K.
John K.
6/15/2019
Call these jokers if you have nothing to do and want to waste time and get the run around. Booked an appointment with them for a next day service based on their availability. Said it was a standard $90 for a rooter if you have a cleanout. Appointment was for Saturday morning and the call about an hour and a half before to confirm and they said someone would be on the way. Two hours later I call to see what's going on and the technician isn't even on his way. They have to call him to track him down. They call back to say that the technician is about 25 minutes out and if I want the service they'll give me a 10% discount for my trouble =$9 for at least an hour of my time waiting AFTER THEY BOOKED AN ADVANCE APPOINTMENT AND THEN CALL TO CONFIRM IN THE MORNING! Said I wasn't interested and the person on the phone who probably isn't at fault said she'd call the owner to see what else they could do. No thanks. There's actually respectful businesses who I'd rather give my money to. As a note if you get referred to a speed rooter service as a good one this one clearly isn't it. There another speed rooter in LA that I think I was supposed to call. I should have known based on the bad Google reviews.
Mitch M.
Mitch M.
08/06/2023 12:00:00 SA
I would like to commend High Speed Rooter for fixing our kitchen sink pipe that was very old. Kudos to Cesar for being so professional with his work. I definitely would hire them again.
t c.
t c.
09/09/2021 12:00:00 SA
excellent service - Frank is extremely knowledgable and has the best customer service.  Very thorough and detailed, Frank crawled and checked all the plumbing and spent extra time to check additional areas.

This is a great company, highly recommended and I usually don't give such high reviews as I am very particular
M L.
M L.
1/25/2017
I originally hired someone else to do the job but they just kept postponing our appointments and taking too long to respond back to me.  The leak in my kitchen faucet was getting pretty bad.  High Speed were super responsive.  I emailed them on Yelp and they responded back within a few hours.  The woman in charge of booking appointments was polite and never left me hanging.  Rigoberto and Angel showed up on time and were so professional and nice.  They put on shoe protectors (yay! love when repair people do that!) and always informed me of what they were doing along the entire process.  The quote was reasonably priced (I had compared their price to other plumbers that I had contacted).  I scheduled them to come back to do the job the same day (since I was busy in the morning).  These guys were great and I highly recommend them.  They went out of their way to get the parts that we were missing and now I have a beautiful kitchen faucet installed!
Joseph A.
Joseph A.
6/21/2017
Armando & David came within 30 minutes of my call for a main line clog. They worked over two hours unsuccessfully and we discovered that someone had used incorrect fittings which made snaking it impossible. They gave me a by-the-book quote that was reasonable, and explained that the company has a payment plan with no interest.
They'll be back at 9:00 in the morning to do the work.
So far, exceptional service. Oh, and no charge for the two hours of unsuccessful work and diagnosing the problem.
Jose R.
Jose R.
6/29/2018
I spoke with this very sweet girl named Kim over the phone, she was so helpful in getting someone out to my building. The connivence of having them open 24 hours deserves 5 stars. Their team arrived in less than an hour. The job was done in a timely manner and the workers were super polite and professional. The job came out to reasonable price definitely fairly priced. I was worried the bill was going to be high since it was pretty late, but they don't overcharge, so happy with them. Thanks you so much!
Nolan M.
Nolan M.
06/09/2022 12:00:00 SA
Quick to respond, reasonable prices and flexibility in payment options and scheduling! The team is very thorough about what they do with the actual service also!! I needed regular maintenance and inspection which involved doing a flush of my water heater system (tankless). Highly recommend them!
Giselle V.
Giselle V.
10/08/2019 12:00:00 SA
I am updating my original review to be fair. We had a 5:30pm appt however they came back later than the original scheduled time. They took a look at my plumbing, even broke into the ceiling and were not able to provide me with a quote for the damage. They said they could not move forward.

I am only rating them based off their initial appt and estimate, not their services because we didn't get that far.
James D.
James D.
06/12/2017 12:00:00 SA
Okay. Three different service calls. During the call today (June 16th), I learned that the work done on May 31st did nothing to solve the problem.  The plumbers installed a new toilet, but the standing water they found was still there,  They replaced a clean out valve, but did not clean out the line.  Today, with a different set of plumbers, also from High Speed, I learned that three sections of the sewer line need to be replaced, at a cost of $25,000 to $30,000.  The $2500 clean out valves will have to be re-done along with the rest of the existing line.  

The other two visits, with a different plumber, went well.
Sebrina S.
Sebrina S.
1/22/2022
If you're looking for affordable and quality work then stop looking! I got quotes from several plumbing businesses on yelp and the first guy that came out quoted me for 2000 dollars in repair for a leaking pressure regulator and wanted to do more work than I needed. These guys responded promptly, listened to my problems, gave explanation of work needing to be done, and gave me a reasonable quote on the spot which was far less than the 2000 I would have spent on mostly labor I'm assuming. Thanks again for the great work and help!!!
Sanchez C.
Sanchez C.
1/29/2017
These guys are reliable, honest and responsive. I've used them for various things. I highly recommend.
Betsy S.
Betsy S.
11/16/2017
David came out to fix my slow-draining tub.  It was quick and reasonably priced.  He explained everything he did, didn't leave a mess and was also extremely polite.  I would definitely call them again to fix the plumbing!
Emily Y.
Emily Y.
06/05/2017 12:00:00 SA
Armando and Jorge helped me fix two leaky faucets and a leaky toilet and made some helpful recommendations for how to prevent similar problems from happening in the future. They found parts and came back to replace everything. I ended up paying $650 for 4 faucet parts and 1 toilet valve replacement ( $100 discount included). I felt that this was reasonable because the parts alone cost $400 since they were antique parts.
They were both personable and timely. Would recommend them!

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