Dennison R.
02/03/2021 12:00:00 SA
Agreeing with Isabel below, I am not exactly sure why this company has a 5-star rating. Please read until the end.
I contacted this contractor in the beginning of January due to an emergency plumbing service that needed to be addressed. Being in desperate need of a plumber to fix one of the leaking valves in the back of my washing machine that was spewing water everywhere, I decided to do a yelp search on emergency plumbers and lord and behold, this company was the first one to pop up due to its 5-star ratings. Me, being lowkey naive and in a state of panic, decided to give them a call and this guy named Mike answered. At first, he seemed nice and told me that he would arrive at my place in like 30 minutes to do an assessment of the valve and quote me on a price. Ok cool.
On the phone, I told him that if he's doing a GPS search to look up the directions to my address, the directions by default will take him to the back of my house where the garage is. I told him that if he can, please park at the front of my house where there is available street parking. When he pulls up at my house he calls me and tells me that he's out back in front of my garage and that there was no parking out front (total lie btw). Ok whatever, right? So I go ahead and meet him out back and open my garage for him to come into my humble abode. Upon first impression of seeing this man's face, I already had a gut feeling he was not in the mood to be there and felt like I was such a nuisance to him all because he drove 30 minutes just to see this leak (Think: I am here to help you so you better be grateful and don't do anything to piss me off kind of demeanor). I then take him to the laundry room/powder room where the leak is happening and I tell him that the leak is happening in the back of the washing machine. He then takes a look and without hesitation, he immediately responds So this repair is going to cost $365 and both valves need to be replaced. WOAH SIR HOLD ON, WE ARE TALKING 365 ITEMS FROM THE DOLLAR MENU and 365 ARIZONA ICED TEAS HERE LIKE I AM SHOOKETH.
Ok, so first this guy lies about no parking available out front, comes in with an attitude, and then tries to overcharge me to rip me off?? Ok fine Mike, let's do the repair but i'm only going to repair the leaking valve and leave the other one as it is because you're not about to earn over $700 off of me. You're so lucky this situation is kind of bad and that I just want this fixed ASAP.
So once I agree to get the valve fixed, he leaves for about 20 minutes to get the new valve from somewhere in the area. He comes back and calls and asks again to open the garage. Sir, there are available parking spots out front, I am tired of giving you the VIP treatment of opening my garage for you when you clearly don't deserve it!
He comes back, does his thing and repairs the valve. When he is done, I then check to see if the valve is no longer leaking by turning on the washing machine. But during this time that i'm testing out the washing machine and the valve to make sure everything is going well, he snaps back and constantly asks me Are we done, are we done?? Umm, I need to make sure that everything is working and functioning properly to my heart's desire. It was, so then I proceed to pay him and kiss the $365 goodbye :(
So let's fast forward to later on that night. Look, i'm not sure if the water valve gods were against me that day but take a wild guess of what happened?? The other valve decided to leak but it wasn't as crazy at the one that was fixed (this time, it was the hot water valve). Omg. So I decided to call Mike again and tell him about the other valve that's now leaking. He then responds in a curt tone You told me you just needed that one valve fixed. If I come back, it's going to be another $365. This time, both me and my mom are on the phone and we both tell him that we will think about it since the leak was not that bad this time around and it can wait a few days (or at least when we find a plumber that will do it for way cheap). He then says Well hurry up and get back to me because it's getting late. Umm I don't think 8pm on a Saturday night is considered late, but ok pop off.
My mom and I ended up finding another plumber that would fix the valve for almost half the price we paid for this company, but we had to wait until the following week for them to come in and repair it (which was perfectly fine with us). I texted Mike later to let him know that we will no longer be needing his services and just leaves me on read. No ok, no other acknowledgement, no nothing. Alright then, peace out my dude.
To sum it up:
Quality of work - 4 stars
Customer Service - 1 star (really needs work)
Pricing - 1 star (overpriced, there are definitely plumbers out there that are more affordable)