Sarah B.

8/17/2018

This is a follow on review to the one posted by my husband, Cody B. on 8/13/2018.

We just bought our home in June. After having the flooring redone, we finally moved in. Not a day after we moved in our mainline backed up. So, we called Free Flo, based on all the positive reviews. Nick was awesome, like my husband said. However, when he snaked the mainline, it ripped out roots. This gave him concern, because when roots are pulled out, it can cause cracks. Roots act as their own simi-seal on the mainline, ripping them out can cause damage. So, he said he would send Ruben out the next day to run a camera.

Additionally, Nick took pressure readings on the house, per our request, because we had several leaky faucets. Our best friend lives in the same neighborhood and they have had to have their regulator replaced multiple times. The psi was over 100 on all the hose bibs, so Ruben was also to look into replacing the regulator when he came out.

Ruben was due out to come out the next day. I stayed home from work to ensure that someone would be here. He never showed or called to cancel. We had to call in to have him come out, and he did not show up till a few days later. No biggie, it happens, it was just annoying.

Here's where the problems started. You know how I said we had just bought the house... yeah.... as part of the home inspection process we had them inspect the mainline and run cameras. We have a beautiful video of our mainline showing no cracks or shifting, weeks prior to Free Flo snaking the line. When Ruben finally came to run the camera, there was major damage to the mainline and we now need to have it replaced, all the way out to the street. That is about $3,000 and some change.

Problem number two, the water pressure. Ruben had no knowledge of the pressure issue that Nick had identified. So, he apparently took a pressure reading and there was no problem with the pressure going into the house, only at the hose bibs, where he was sure that Nick took the reading. Cue a week later and we come home from vacation to a flooded kitchen with a burst pipe under the sink. I called the home warranty company and they sent a plumber right away. His finding, THE PRESSURE WAS TOO HIGH! The pressure coming into the house was 120 psi, well over the recommended 70 - 80 psi. The insurance company took care of the regulator and problem solved. Insurance companies hate to pay for things, why would they immediately fix something if it wasn't a problem? However, the warranty did not cover the floor damage. We are now out about $1,800 damage to our floors that had just been redone prior to moving in.

Problem number three, the customer service. Once my husband wrote a negative review, they were like moths to a flame (angry moths). They stated that Ruben showed me the pressure gauge, not true. I was shown the video feed of the mainline only and reassured the pressure was not an issue. Rather than admitting that their employee made a mistake they blamed us for the problem. Once my husband refused to deal with them anymore, they became very angry. It finally reached a point of them yelling saying that they refused to talk unless they were at our house, and hung up... um.... why would I want you at my house after yelling and accusing us of the damage?

Like I stated above, Nick was nice and professional. Ruben made a mistake, that cost us $1,800 in damages. As for the owner and customer service if you have an issue, horrible. He plays nice on the public forum but behind the scenes he has been nothing but accusatory. We have the inspection videos from weeks prior and the pressure readings from the insurance company, Free Flo caused us nothing but a headache.

Ali R.

7/26/2019

I recently called Free Flo to have my sewer pipes hydro-jetted. Steve came out to perform the service. He was courteous and professional- i was pleased with their competitive pricing as well. I also noticed how friendly he was with my pups which is gave him the extra star.

Jessica M.

10/08/2020 12:00:00 SA

Nick was hands down the best! I had a plumbing emergency at my moms house and he was there within the hour. He diagnosed and fixed the issue in no time. Not only was he knowledgeable, but he was super nice. I would definitely recommend this company for anyone with plumbing issues.

Ray D.

8/26/2022

Nick went above and beyond for me making sure everything is perfect. He's always available and responsive, professional, and quick. He took care of my job in no time and also kept me up to date every step. I really appreciate his work and effort and if I need anything plumbing I'll definitely call and ask for him.

David V.

8/20/2020

These guys are amazing and a life saver. Was having major plumbing issues at our place and couldn't use the showers of toilets for a week. It was a disaster. After getting yanked around by some disingenuous plumbers we had Nick come over and assess the situation. He speaks plainly and directly. While the issue turned out to be bigger than we hoped, the problem was diagnosed and resolved in a VERY short amount of time. Less than 24 hrs after we called, our entire house was up and running again and better than ever! Cannot recommend these guys enough!!!!!!!

John R.

10/25/2021

Anthony called before he showed up and was on time. Very knowledgeable and got the work done quickly and efficiently. He even took the time to explain what he was doing and why, which I really appreciate since I like to do things myself as much as possible.

Definitely going to keep their number handy and call Anthony next time something comes up.

Tristan T.

11/10/2020 12:00:00 SA

I've lived in old houses (one a century old when I lived in New York) so I have dealt with A LOT of plumbers for 20 years of homeownership. Nick & co. are by far THE BEST plumbers I've ever had. Nick is professional, on time, and very thorough. He's also a really good communicator, which is important, because he explains things well to me, shows me exactly what he's talking about, talks me through it so I feel like I really understand what's going on. He's is straight forward, no bullshit, no upselling, no scare tactics. He is practical and experienced and I always know I'm in good hands with him. I recommend him to everyone I know!

trojanra h.

7/17/2021

I was hearing a water noise and called free flo for help. I received a service call from Anthony. He was the best! Extremely thorough and professional. He really took the time to try and troubleshoot the issue and did everything he could to try and diagnose the problem. I appreciate him taking the time to explain potential problems and talk through the implications of each one. Thank you Anthony! Highly recommend.

Loti C.

6/29/2019

Anthony was professional, informative and honest. He came to check my leaking hot water heater and determined that it needed to be replaced. He quoted a very reasonable price, about $500 less than competitor. He changed out the water heater and also fixed a drip under the sink, and taped up the vent that the builder of my house neglected to tape. The extra touches combined with Anthony's professionalism and honesty means we found the person to call for future plumbing needs.

Fred H.

1/26/2021

I had a plugged up shower and toilet. The response time was great and he charged me a very fair amount to solve my issue. Thanks

Nelson W.

9/13/2019

They are very responsive to my service request.

Ben arrived within the scheduled time. He's very friendly and finished my repair job in a timely manner.

I wouldn't hesitate to recommend them to anyone.

Harrison K.

12/05/2021 12:00:00 SA

Ben was super professional and knowledgeable. He showed up on time for main water shutoff vale problems. He explained what each water pipe was for and retested the problems. He found out that I may have not turned the knob correctly and let me know everything was good. He refused to take any money for the visit and educating me on the plumbing system even though I offered to pay some. It is hard to see that kind of prfessionalism and customer service these days. I am definately going to call him for future plumbing needs and recommend him to friends and family.

Diego B.

07/03/2020 12:00:00 SA

Anthony did a great job of reinstalling the plumbing for the laundry room in my garage.
We received our new washing machine and dryer a couple of days ago when we realized the previous installation was not draining the water properly. I gave Free Flo Rooter a call, and they promptly scheduled an appointment.
Anthony assessed the situation and gave us a clear diagnose of what we needed to do. The team finished a very complex work in less time than expected and with the highest of the quality. At all times, he and his team respected the COVID-19 security guidelines and made the service feel safe for all.
After he finished the work, he clearly explained what he did and the guarantee of the service. Anthony was always very professional, candid, and provided an excellent service.
Thank you for your hard work!

Hambeik S.

02/04/2019 12:00:00 SA

What can I say but WOW WOW WOW! These guys are freaking amazing! Picked up the call on the first ring and arrived to my house within in minutes to fix a major broken pipe I had! Exceptional service got the job done in a timely manner and biggest key factor was they didn't rip me off! Professional team and definitely experts at the craft they do! If you ever have any plumbing issues look no further! Special thanks to Raffi and Berj! You guys are the true definition of professionals!

Ingrid M.

10/02/2019 12:00:00 SA

These guys are fantastic! I had a kitchen sink that another plumber could not clear so I called Free Flo Rooter and they came out the same day. The problem was an original cast iron pipe clogged with black sludge, they had to cut through my beautiful hardwood floors to replace the pipe but it had to be done. Josh and his team did a great job, they came when they said they would, answered all my questions, and always returned calls. I had to use Free Flo again a month later to install new shower fixtures and install new copper piping to raise the shower head, again same great experience at a reasonable price. I would absolutely recommend Free Flo Rooter.

Jody R.

11/27/2021

Nick to the rescue again! I just can't stress enough how wonderful and reliable Nick and Free flo Plumbing are!! They are so responsive and do such a great job and really back up their work. No need to look at any other listings on yelp, THIS should be your go to!

Sissi L.

05/09/2018 12:00:00 SA

So good!! Fixed the problem so fast and the price was very reasonable. I am so satisfied with the service. We contacted them and they came very fast. Ben was very reliable and very organized. Totally recommend this plumbing company and would definitely call again!

Jess D.

1/13/2023

Steve G with Free Flo Rooter was beyond helpful, efficient and an overall pleasure to work with today! Steve was patient in listening to the scope of the issue, thoughtful and thorough in approaching the issue and made sure to run a few checks before jumping to a more extensive solution. Their cost was really inexpensive compared to other quotes I had received for the work, and they were super easy to schedule with. Free Flo Rooter will be my go to plumber moving forward! Thank you, Steve!

Kevin S.

05/02/2020 12:00:00 SA

Fast and friendly. Took the time to educate me on what was going on in our new house. Plenty of good advice. New go-to plumbing service!

Gloria P.

10/26/2022

My bathtub drain was clogged and the snake unfortunately didn't take care of the problem. Plus there was a small leak going down into the downstairs closet, which was probably from a leaky pipe underneath the tub. I desperately needed a plumber. Ben and Anthony with Free Flo Rooter were amazing! I highly recommend them for any plumbing needs. They're professional, kind and most importantly, they're honest and aren't trying to rip you off. I almost got sucked into paying thousands of dollars more for another plumber who wanted to break into the foundation of my house just to go under the house. Before I agreed to hire these jokers, I called Ben and he eased my mind and took away all my stress. He went to my house the next day and not only did he fix the clog, but he also lowered the price that he originally quoted me because he didn't have to cut through the ceiling or the foundation of the house. We now have a brand new pipe, new waste and overflow and they even cleaned my tub afterwards. They're the best and you won't be disappointed.

T D.

9/16/2022

I've used ben at free flow for years now and by far hes the most honest and resealable person weve worked with
We have a long sewer line so evertime we call him he will just bribg the jetter out to clear the roots we have used him to change drains and repair leaks hes the best

Christina L.

01/10/2018 12:00:00 SA

We have a multi-family building in Pasadena that had a major main line clog one night. I called Ben the next day to schedule a hydro-jet. He is prompt in getting everything scheduled and explained thoroughly about how it works. He helped us cleaned not only the sewer main and also the kitchen main and cleaned up nicely after job done. He showed me on screen the condition of the main line through the camera and explain the cause of the clog. Ben really knows what he is doing and is very responsible for the job he does. I can't say enough good things about him and his team. Highly recommend!

Antonio K.

10/11/2021 12:00:00 SA

This review is for Anthony! Anthony was very professional and communicative. He did the job well and was a joy to work with. If you have any plumbing needs, call Free Flo Rooter! They have some great people working for them. As you can see by all the great reviews.

Germon M.

2/25/2021

GREAT SERVICE-ABOVE AND BEYOND! Today we had Nick come by to provide us with a free evaluation/estimate of our plumbing. He provided us with a clear explanation of the issues that we are having in a way that was easy to understand. This was a great experience and if we are ever in need of plumbing service, they are the only company on our list!

Kate L.

09/11/2018 12:00:00 SA

Hire these guys! Came same day. Resolved clogged tub in minutes. Nice guys, good price, and a quick job! Can't go wrong.

Lena K.

6/24/2023

I highly recommend Free Flo plumbing services! We had an emergency situation and I needed someone to come same day, Steve came out and assessed the situation, was able to resolve the problem efficiently and quickly! Steve was professional and knowledgable!

Yi L.

12/01/2022 12:00:00 SA

I called the company and they sent Anthony over within an hour. Anthony fixed the issue with the drain and the garbage disposal. He was very easy to work with and has a great attitude. I would recommend him to everyone I know.

Zach W.

7/22/2022

I got a panicked phone call from a neighbor saying her bathroom is literally full of s$&t! She didn't need my help with anything, but she did want to use my bathroom to clean herself up after they had a blockage and it backed up into the house. It was a funny experience for me, since I didn't have to clean up any s#$t. But it did make me pause, consider the age and condition of my own plumbing, and elect to call Free Flo Rooter for an inspection. Patrick came out. He was on time, a great communicator, easy to work with, professional, and gave us a few recommendations to ensure we would stay blockage free. We scheduled the additional work, installing two clean outs (our house didn't have any) and descaling the pipes under the house. Patrick and the rest of the crew did a fantastic job. I can't begin to describe how happy my wife and I were with the work. It's never fun writing a big check, but they did such a great job that it made paying the bill as painless as possible. Most importantly, the quality of work, professionalism, and easy of working with them means we are installing a tankless hot water heater with recirculating pump this winter. I don't know a bigger compliment than choosing to get additional work done.

Mae L.

9/15/2016

We had an issue with the first tech, but the company called back and sent two guys out ASAP. They replaced my faucet and fixed the kitchen sink -- for free. Really impressed with the dedication to customer satisfaction -- that's a rarity in this age.

Benjamin C.

09/12/2020 12:00:00 SA

Called on Saturday afternoon and was quoted $120 for rooter work, almost 50% cheaper than the average estimate I received. Anthony came by less than two hours later and used a camera to clear the clog through a clean-out. He showed me how bad the roots were and explained that a rooter was too risky to attempt on account of there being cracks in the clay line. He recommended a hydro jet (~$680) or to just replace the line. Ended up paying $95 for the service with a credit towards the hydro jet in the future if we decide to go with that.

Overall happy with the caution and friendly advice that Anthony gave. Would recommend for the future.

Maria L.

3/28/2020

This is the first time I used Free Flo Rooter which was recommended by my realtor. Our old water heater was leaking. Nick and his team came yesterday during the period of COVID-19 lockdown. They drained and removed the broken water heater from a tight space, installed a new one at a different location with new hot, cold and gas supply lines with shutoffs.

They are professional, knowledgeable, personable and trustworthy. Nick will be my go-to plumber for all my future plumbing issues. I really appreciate their help.

Nathan P.

07/11/2023 12:00:00 SA

Just had Nick come by and take a huge clog out of my outside drain line. He was very informative and really helped me to understand what was going on with my clog due to some roots and the rain. Would definitely use again, but always hoping I won't have to :)

Juan C.

08/04/2022 12:00:00 SA

Anthony assisted me with a successful sink unclog, he was very insightful, provided feedback and options to improve my setup with no pressure. Enjoyable experience would recommend to a friend.

Yuliya A.

1/27/2023

Had a problem with kitchen sink garbage disposal. Quick response. Very nice and professional. Would hire again.

Thomas M.

08/06/2019 12:00:00 SA

Nick showed up promptly and handled my clogged sewage line fast and easy. Would highly recommend Free Flo Rooter and Plumbing for any job. They were reliable and professional. I have them coming back out next week to do a spot repair on a section of clogged roots in my main Sewer line as well.
UPDATE:
Nick and his crew came out today and cleared all the roots out of the sewage line and installed new pipe and an access valve. They were fast and showed up earlier than they said they would. Highly recommend. Great guys that do great work.

Jenny S.

12/02/2021 12:00:00 SA

Nick was amazing. We discovered our pipe was overflowing with water due to clog and Nick was able come to our place after hour for emergency service. We had no clue what was going on but he took the time to explain and show us the issues we had through his camera. We will definitely be calling them back. So grateful to find someone honest and hardworking.

Johnny U.

10/19/2022

We've called Free Flo Rooter many times over the years and their level of service is unmatched. They answer the phone promptly, are professional, and most importantly, they respect and value your time and arrive on schedule. Most recently we had an issue with a toilet flushing causing water to come back up our shower drain. Anthony came out to take a look at the problem, and very quickly accessed the situation and located the problem. He helpfully explained the where, what, and why so that we understood each step of the process.

Alain C.

8/17/2019

We have used the same plumber for a number of years. Due to their unavailability for this most recent urgent issue, we were forced to find another company for this one time that we could trust and was capable.

Free Flo sent us Anthony. He was descriptive and detailed. He came up with several solutions to remedy the immediate problem and was up front about all that we needed to do.

Anthony was friendly, thorough, super prompt and fast. He and his crew did an excellent job. I highly recommend Free Flo. Request Anthony!

Steven L.

02/03/2023 12:00:00 SA

Ricky called before arrival and arrived per schedule. He was very professional and completed the job promptly. We will use the service again in the future.

Sumin S.

6/13/2019

I was extremely satisfied with the workmanship and service provided by Free Flow, namely by Anthony who came out to fix the sprinkler system in my patio. Anthony was not only super friendly, but was very efficient and meticulous in his work. Communication was also really easy, starting from scheduling all the way through the wrap-up. I'm super happy to have found a plumber who is trustworthy, reliable and friendly.

Rebecca K.

2/17/2021

I called today for a burst pipe under the house. They came out same day and fixed it. I had quote from another company which was predicated, I'm sure on me being a woman. I had a small leak that they implied was much bigger. Anthony said it's only this small leak. His team was very thorough and professional. Pipe was replaced than Anthony made sure they inspected all areas under house so nothing was missed. It is so nice to find a plumbing company I can trust.

Diego G.

10/24/2019

Great service. Prompt and at a reasonable price (much better than competing bid). Had a toilet leak. Work was solid and very friendly service. Would definitely use again. Thanks!

I B.

6/17/2019

This review is long overdue. Ben came out to fix an emergency pipe backup. I didn't think anyone would come on a Sunday after Thnxgiving but Free Flo Rooter was there within a couple of hours. Ben was friendly, professional, fast and honest. He showed us some unique things about our pipe system, gave us tips on how to maintain it, and showed us that our water pump system was unplugged. That alone saved us a lot in water bills. We are very pleased with this company and will ask for Ben to come back to hydrojet our sewage lines.

Saunder J.

5/21/2022

Patrick showed up on time, was super nice and changed out my disposal and fixed my drain in about 10 mins!

Leticia M.

4/13/2023

Very professional and clean while working on my job. It was a tough problem to solved but he persisted and was able to fix the issue. I had an issue with water draining back into my dishwasher once the cycle was done. He diagnose the problem and fixed. He even tested it out. I will be sure to hire Patrick for my next plumbing job.

M S.

7/18/2022

Nick was clear, communicative and did great work. On time and professional always. It was an easy and very communicative process as I could not be on site most days. He is great with text and video so you can really understand what is going on during the process. He helped me re-plumb a rental unit that was in deep need of repair... the pipes hadn't been replaced for nearly 100 years and were pretty corroded. I felt guided by his expertise, never pressured into anything. I would call him again anytime!

david l.

9/14/2018

Ben is the best. He fixed some stuff a bad plumber did. He rocks. Make sure you ask for Ben. He's the best

Mark H.

6/16/2019

These plumbers are one of a kind. My wife, Victoria, called them tonight, as they had come before, to fix a gas leak occurring at the emergency valve shut off. Ben and Josh came that same night and fixed the emergency valve. As they worked, they spoke to us and made us at ease considering we were concerned about not having any more leaks. It was a great way to spend a night, even on Father's Day.
Ben and Josh were so accommodating and understood how urgent this was. To come on the same night as the call is unheard of and it was not expected. Their customer service skills are amazing and they go above and beyond for them.
I can honestly say we found our new plumbers. They were honest, friendly, and efficient in the beginning, middle, and end. I would definitely recommend them for any of their services. I know I will definitely call them again when needed.

Thank you Josh and Ben and keep up the awesome work that you do!

Connie C.

3/19/2019

Great experience with Josh! It was quick and easy to communicate and schedule an appointment and he arrived right on time. He was obviously very knowledgable and figured out our hot water issue right away, while being honest, respectful, and professional.

I'll definitely contact these guys next time!

N L.

8/19/2021

We had a sewage issue in our house. We reached out to a plumbing company who said it would cost a lot of money to fix it so we wanted a second opinion. We called up Free Flo Rooter based on the good reviews and how many people said they were honest.

Josh and team came the next day and said they have a way to fix the issue in a more economical and practical manner. Since the issue could come up again in different other areas of the drainage and the old drainage was set up in a long winded way, it would cost us more to fix the current issue and other issues that would come up in the upcoming years. It made more sense to just redo the entire drainage and route it in a way in the house that would be more practical and economical. Josh came up with this idea knowing it would save us more money showing that Free Flo Rooter thinks of their customers and not just make money.

We are very happy that we chose them for the job. If you want an honest pluming company, look no further. Free Flo Rooter is the one you should go with.

Evan D.

09/05/2022 12:00:00 SA

Plumbing never sleeps, so of course our sink clogged on a holiday three hours before our party guests arrived.

Josh from Free Flo showed up quickly -- a bit before the estimated window even -- and had the situation resolved in minutes. Excellent, friendly service and we had our kitchen back in time for the party. Thanks Josh!

Emmarose M.

10/16/2021

Steve quickly diagnosed our plumbing issue that others were not able to. He arrived on time, was prepared, and clearly communicated the problem and how it was fixed. He answered any questions we had. I would definitely recommend Free Flo Rooter and Plumbing to anyone looking for a good plumber. Thank you so much!

Emily S.

11/13/2020

I was having an issue with my water heater, and called Free Flo. They were here within an hour and fixed the issue in a couple minutes. Thanks!

Alice L.

11/22/2017

I was having sewer problems once every few months and needed a professional plumber to figure out the root cause and take care of the problem once and for all. We have a lot of trees and brushes around the house and weren't sure which one was causing the roots to go into the pipes and clogging it up. Ben came highly recommended by a friend so I called him. He came for a consultation and did a camera inspection into the main pipe free of charge. He located where the problem was and came in another day to put in a clean out. He and another guy were in and out within 2 hours and cleaned up after themselves. Ben was nice, professional, and very personable. He did reschedule on me twice though- but that's because when he's with a customer, he's really dedicated and makes sure he stays until the problem is resolved. So twice he got stuck on a job with another customer and had to reschedule my appointment.

I can't speak to whether the solution actually works because I won't know for a few months - or hopefully a year or two!! (Plumbing is one of those things where you don't know you have a problem until you actually have a problem, right??) But the whole experience of working with Ben was nice and smooth! If I had another plumbing problem I would call him again.

Ann W.

07/09/2020 12:00:00 SA

Anthony and helper were awesome! Thank you!! They came masked during this COVID-19 time (very respectful.) I masked up for them, too. Anthony was polite, friendly, and did great work (above and beyond.) He came out the same day I called and was incredibly reasonable in cost. I even learned how to take care of my drains and calcium build up. Also, my dog liked him/them; that's saying a lot!

Alison J.

7/19/2022

Great meeting these guys today. Personable and easy to talk to. Very responsive. Next time I have a plumbing job I don't have to search now.

Emily C.

11/18/2020

Free Flo Rooter and Plumbing will be our go-to for all plumbing work from now on.

We originally called them for a gas leak. Ben came by and patiently answered all our questions and made sure we understood all the work that needed to be done. They were on time and also took COVID precautions (face masks and social distancing).

Ben and his team fixed our gas leak issue in a few hours and were thorough in making sure there were no additional leaks or complications. But what really stood out to me was that while under house Ben noticed drainage leaking and immediately fixed that as well and even added a clean out! We didn't even ask him to do that, and I think this really just goes to show their efforts to go above and beyond.

These folks are extremely thorough, professional and honest. Very good prices and excellent quality of work. I couldn't recommend them enough.

India B.

05/09/2023 12:00:00 SA

I was having much trouble with my water heater and after a couple visits, Ricky was able to pinpoint the problem and immediately get the specific parts necessary. He had everything running back up within 24 hours. So grateful for his diligent services and def recommend!

Wendy W.

4/30/2021

Steve was great. Flushed my hot water heater. Super honest and polite! First time using this company, but won't be my last. Thanks!

Naomi B.

12/16/2018

After a very long day (Saturday) of trying to get various so-called 24 hour emergency service plumbers to come out to fix my kitchen sink, which had the hot water running at full blast, I finally contacted Free Flo around 10 pm. They said they'd have someone there in the next two hours, and they did. Nick came to the rescue. He was friendly, and got the job done.

Side note: My sink doesn't have a shutoff valve, and I live in an apartment, so I couldn't just shut off the water for the whole building.

Todd S.

8/13/2020

Our drains were clogged and we needed them cleared. I got hold of Free Flo at 7am and Anthony got to our home a little after 9 (exactly when he said he would, even though I gave him the wrong address!). He diagnosed the problem quickly, cleared the drain, and offered reasonable tips to avoid issues going forward. Excellent, friendly service at a reasonable price. Hopefully I won't need a plumber anytime soon. But if I do I'm calling these guys.

Max W.

03/06/2020 12:00:00 SA

Anthony is wonderful! He fixed our issue right away and he is incredibly informative. He conveyed the issues well and was willing to provide us details about the problems going on. He is an exemplary professional and the company must be extremely proud to have him as an employee. Without a doubt, I would use his services if I encounter any similar trouble. I am pleased that I had the chance to receive his help today.

Ana B.

11/14/2021

I called them asked for a price over the phone for a clogged sewer line outside my house. They asked a few questions and quoted a price by phone. It was reasonable considering I needed it asap. The tech came a few hours later unclogged my drain outside and also pulled out some roots. Told me I need a hydro jetter done to really get it cleaned up good. I guess I had a bigger problem than I thought because of those roots. He wasn't pushy about it, which I liked. He just made a recommendation. I decided to wait and I told him if it happens again I'll do that, but right now I can't spend that kind of money. Finished up quick and charged exactly what they said prior to coming here. I'd definitely use them again.

Alex Y.

03/12/2023 12:00:00 SA

Ben was very nice and helpful with our leak problem. He was able to pin point the source of the water leak and the repair process was quick. Thanks to Ben our crisis was solved, he made us feel comfortable knowing that we were in good hands. I would definitely recommend Ben and Free Flo Rooter & Plumbing.

David W.

12/01/2018 12:00:00 SA

Needed a hydro jet in my main line. They gave me a fair quote on Yelp, including a camera. They had great communication throughout, texted me 30 mins before they got there , and did the work quickly, professionally, and with a smile. First time using them, but I'll only call them in the future!

Michaela C.

12/11/2019 12:00:00 SA

These guys are great. Josh and his assistant came in a bit over an hour of my call. I needed my kitchen sink unclogged...considering that my pipes are absolutely antique, they were able to go through the back side of the sink to unclog the drain. The price was beyond reasonable! I would call them again in a heartbeat.

Kevin A.

6/29/2019

Our sink was clogged late at night & we were looking all over for a 24hr service (9:30pm where I'm at) and we didn't have luck for a while until we were recommended to these guys! They truly are a 24/7 service and are quick to answer any calls or questions. Nick came out to our apt late night & was an awesome dude who greeted us with a great personality! Nick did an amazing job getting our sink fixed! As he was pulling out the build up & hair from the drain it was almost insane to see all that coming out of there, but thankfully Nick managed to get it working great again! Thanks again for an awesome job!

Suren H.

3/13/2023

A big THANK YOU to the team from Free Flo Rooter and Plumbing. Nick and Ben were great to work with. Had an issue over the weekend with water backing up into the house. Called Free Flo and got an appointment for Sunday morning. Nick showed up on time and ready to go; however, the issue required hydrojetting and a second trip out on Monday morning. Nick and Ben both showed up again on Monday (earlier than we scheduled) and worked quickly and efficiently to resolve my problem. Required hydrojetting to clean up a main line clog but they were honest and let me know that there were no other major issues (just an offset from my line to the clay piping down to the sewer). Overall, I was EXTREMELY satisfied. They cleaned everything up and left all within one hour of getting started - and they were honest about the pricing (very reasonable) and about the problem afterwards (no nickel and diming). Would highly recommend them for all of your plumbing needs (emergency or not). Thank you Free Flo for being so great to work with!

Leslie L.

5/26/2022

We had Nick from Free Flo Rooter scheduled today to handle several of our household plumbing needs. He was a nice guy and provided great service.

1) He was very communicative and made sure to arrive within the agreed time.
2) We had various plumbing issues ... a) bathtub draining issue (my daughter's hair, yuck!); b) leaky kitchen faucet hose; c) toilet tank constantly running; d) bathroom sink drain not working properly.
3) Each item was dealt with quickly, efficiently and HONESTLY. Nick took the time to explain each problem and his resolution to each issue. He also made recommendations to help in the future with each issue.
4) The price was very reasonable and fair.

We would 100% recommend their service and they will definitely be our go-to company for any of our plumbing issues in the future!

Ray M.

9/21/2020

Nick and the team at Free Flo are incredible. Not only were they quick to respond, schedule a time and take a look at the issue, their quote came in lower than competitors, they walk you through everything going on with your plumbing to be aware of, but they don't try to upsell you on services you don't need. Nick was honestly more knowledgeable than the plumbing inspector we originally hired when we moved in. I don't look forward to the day I have a plumbing emergency but I feel better knowing Nick and Free Flo are around to help!

Vee M.

04/09/2019 12:00:00 SA

AMAZING!!! I can't to being to say how AMAZING and profession Ben is!! I had a clogged shower and it only took Ben a few minutes to get the drain running again. He even took this time to explain to me what the problem was and what I can do to prevent from it happening again. This is by far the best plumbing company I have worked with!!! Thank you Ben!!!

Frederick A.

11/08/2018 12:00:00 SA

Fantastic Service with reasonable pricing. What else could you ask for. I own an old home and had a lead sewer pipe from my toilet crack in my crawlspace. I originally called another well known local plumbing service for an estimate but thought they were way over priced. I then called Free Flo Rooter and Plumbing and spoke to Ben. He came out that day, diagnosed my problem (Same diagnosis as the original plumbing company) and gave me more than a fair price. I knew they had over 300 5 star reviews on Yelp so I hired him on the spot. This is now my only go to plumbing company.

Grace Y.

1/23/2023

Patrick came to help us with a leak under our kitchen sink today. Within minutes, he determined the most probably cause to be a loosened screw, with a small possibility that a section of our tube will need to be replaced. He said he would not charge us in the first scenario and gave us a quote for the second. It turned out a loosened screw was the problem. Patrick tightened the screw and stayed a few minutes longer to make sure that no further leak occurs. He didn't charge anything for his job. I am impressed with Patrick's skills, professionalism, and his kindness. I hope he gets a lot of business; he'll certainly have mine.

Adam W.

3/25/2022

Chris was outstanding. Prompt and professional. Fixed our water pressure regulator quickly and without incident and our water pressure is now back to normal. Would recommend!

Lucy C.

2/14/2022

Anthony was incredible. I had no idea what was happening with our sink and he was incredibly knowledgeable when explaining to me what was happening! He is funny and kind and very , very neat and tidy within our home. Although I hope to not have to hire a Plummer again, I know I will have to and Anthony will be the first call.

Jon K.

5/14/2019

There are few things more stressful to a homeowner than having to deal with major repairs, and plumbing problems are very high on that dreaded list. We recently had a drain back up, and the usual spot remedies weren't working. After checking for plumbers on Yelp, I got in touch with Free Flo. They responded promptly and we were able to set an appointment pretty quickly. Anthony and Josh came out to diagnose the situation, running a camera thru the line and checking for damaged pipe and roots. It turned out to be a fairly serious issue, with a large tree root blocking the pipe. They talked over the options with me, and I was really struck by how focused they were on coming up with the most appropriate and cost-effective solution. Their crew arrived the next morning and got to work. It turned out that past the root blockage there was even more pipe damage, and so the initial repair turned out to be more complicated and costly. A big blow to the pocketbook, no doubt! Yet I was reassured by Anthony's and Josh's professionalism and customer care. They were right on top of it every step of the way: appointments met on time, options and price quotes clearly explained, work performed on schedule, digging carefully cleaned up and restored. Even with the added repair they were able to wrap it all up in a day - and for good measure they installed a couple of clean outs at the front of the house for easier access in case we have problems again. And all of this for what I feel was a reasonable price - with value added for taking care of it so quickly. Under the circumstances I don't think it could have been handled any better. Thanks guys! Happy to recommend you to anyone with plumbing problems.

Monika T.

10/02/2021 12:00:00 SA

Thank you again. You were quick, helpful and dependable. Truly appreciated that you made sure that the job was done correctly despite having to put in extra time. Hopefully I won't need to, but if I need plumbing services again I will definitely call you.

Cindy M.

3/18/2021

Really prompt, friendly, informative. Super easy to work with and passionate and committed to doing great work. Would be happy to call and again and will recommend to others! A+ service!

Mo R.

10/05/2020 12:00:00 SA

I have lived various places around LA and hired a lot of plumbers , this place is absolutely the best!
1. Their response was prompt. We have a guest house and the sewage needs to be pumped out but the pump is broken. Ben was able to come within an hour after I posted the request on Yelp.
2. They are very knowledgeable. Ben was hustling in and out of the house trying to identify the problem and possible damage. He was very thorough on the investigation and gave me a rough range of the price, which was very reasonable.
3. They are honest. Anthony and Charlie came the next day to install the sump pump. They bought a new unit and fixed everything and showed me all the details. Even changed all the eroded valves. With all that work, plus the extra valves, they didn't give me the price above the estimate at all, still within the estimate that Ben quoted me.
4. They are hard working people. It was above 90 degrees outside and they had to dig a lot of dirt out in order to replace the pump. They worked hours under the relentless sun. They worked so hard, politely refused the water I wanted to provide. They treated people with respect and professionalism.
5. They are generous. After the job was done, I asked Anthony to take a look at my shower drain. He immediately promised me to rooter it without extra charge. Ben told me when he was doing the estimate, we don't charge everything we do--wow! What a kind heart he has!
In retrospect, I really regretted I didn't hire them before. I was cheated so many times and it has been hard to find such a honest, caring, competent and generous Compamy. I really admire their work ethic and appreciate their kindness. These hard working people are beautiful and I will never ever go with any other plumbers. So next time, if you call and Ben or Anthony are running around, please be patient to wait, they are worth the waiting. Don't go with other plumbers and regret later, especially for big jobs!

Gina T.

4/24/2020

I called about a leaking shower head. They came out the next day and was able to fix the same day.

During these challenging times due to COVID-19, Steve and his associate were well prepared with their own PPE: masks, gloves and shoe coverings.

They did a good job at a fair price. Will call again!

Malcolm C.

10/17/2019

I want to genuinely recommend Free Flo Rooter & Plumbing for their recent service.

I had a problem with a sudden bad leak in my PVC connecting to my washing machine Sunday. So, after I went to the laundromat, to get the item clean/spun enough to actually dry, I emailed on Yelp; Free Flo Rooter & Plumbing. They responded promptly. I followed up with a picture, and the appointment was set for Thursday morning (It wasn't an emergency, so I didn't want to take them away from calls that were).

Nick arrived early (called me to asked if that was ok of course), which I was happy about. Nick identified the issue, gave me several ways to correct it, and also suggested reasonable upgrades that could be addressed, which I totally agree. Nick finished, and I asked about snaking a bathroom sink that had a slow drain. Nick asked questions about the general flow of my pipes. I knew they needed to be snaked. But I knew the issue wasn't clogs, but the overall status of the pipes. I purchased my home from the original owner's family (I'm the only person to live here, built in 1953), and I had upgraded pipes, and the electrical (No 3 prong outlets existed).

I have had many companies suggest snaking the whole house, but NO ONE acknowledged that if that was done, to OLD pipes like mine, could break the sewer line because of the full force hitting they or the break the outdated iron pipes under the home. SO they would have snake it, I would have paid them to break it, and then had to call someone to fix it!

So, Nick will be back Monday to do the line under my home to the sinks/showers/laundry/toilets. If the experience I have with the next job is anything like the washing machine, I'm sure I will have another long, draw out stellar review that is hopefully helpful

Ivan O.

5/27/2020

Nick and his team did an excellent job and fixed several things for me in just one day: installed a cleanout, replaced an old pipe, fixed some issues with the water heater, fixed a gas valve that was installed in an ideal way, hooked up my fridge water line, installed a gas line adapter for a bbq, and installed a seismic shutoff. Nick was very knowledgeable about each issue. And their price was lower than any other quote.

Ana K.

07/01/2020 12:00:00 SA

Dino came to fix our stopped up bathroom sink, which had a pretty deep clog. He was very friendly and super quick, now our sink works great. He even took his shoes off at the door, which I really appreciate.

Christina M.

8/28/2018

Called Free Flo after going back and fourth with messaging. What can I say, the experience was outstanding. They scheduled me for maintenance on my main sewer line which I do yearly. Called before coming which I loved. Came within the two hour window. The plumber went over exactly what he's going to do and the price with no surprises or up selling. Showed me the roots he pulled out using his snake. I need to service my pipe once a year because the line is old and I do have a root problem but snaking it always gets my problem resolved. Cleaned up after he was done. Another cool thing was since I do need this service every year Free Flo Rooter put me in a scheduler they have so that they will contact me every year to come out maintain this problem I have, so no more having to remember when I need to get this done they will just contact me so I thought that was nice. My forever plumbing company.

Karlo O.

04/07/2022 12:00:00 SA

The technician that responded was Patrick, and he was great. Not only did he show up 30 minutes earlier than our appointment, he actually called ahead to make sure if that was okay. He was informative and very quick with fixing what needed fixing. I would recommend this business.

Christina L.

07/09/2020 12:00:00 SA

We needed help with a slowly draining shower and a couple of malfunctioning sinks. Nick was great about communicating his ETA and delays to his arrival time. He also knew exactly what to do to get the shower to drain normally (huge hairball). There were some fixes that he taught us to do for our sinks. He was very friendly and willing to educate us. He took off his shoes before entering and wore a mask the whole time. We really appreciated his service!

Marlon S.

12/30/2022

I had the pleasure to contract Free Flo Rooter & Plumbing. They are reasonably price and did not try to upsell me. I will definitely recommend them and most definitely work with them again.

Jade H.

02/08/2020 12:00:00 SA

Nick helped with sewer line clogged by roots. He explained throughly and replaced multi sections in time. Very helpful and patient. Would recommend him to anyone needs plumbing service!

T W D.

01/12/2017 12:00:00 SA

Came fast and completed repair of two toilets within a few minutes! Will use them I. The future!

Vic R.

2/25/2020

Our sink in the kitchen clogged up. They came out same day and diagnosed the problem...the clog was in a pipe that went into our garage.

Anthony and Josh came out and replaced the pipe!

Super friendly and explained everything very clearly

Five stars!

Sterling W.

9/28/2020

Ben was amazing! Honest, efficient, super clean (with his work and also even took his shoes off right when he came into our house, which wasn't necessary but how nice to just automatically do!) and a super nice guy #winWIN with FFR&P Grateful to now have this company as our first ever reliable and affordable Go To

Hugh B.

10/07/2022 12:00:00 SA

Shortly after we moved into our house, our toilet and shower started bubbling every time we flushed the toilet. I called Free Flo and they were able to come out a day later (it wasn't an emergency). Josh did a careful inspection, realized the problem was a much larger issue with our sewer line, and offered us a few different options for the repair. Although he and his team ultimately had to repair the line in two different locations (unfortunately, more $$), he always provided us with options for both short and long term fixes, based on our budget. I appreciate Josh's willingness to come back as many times as needed to make sure the problem was completely fixed.

Kevin S.

1/15/2016

This was the first time I hired Free Flo for a plumbing job and I am very satisfied with the service. Raffi was professional and courteous. The price was very fair too. It's not easy to find a reliable plumber so I'm glad I discovered this company through Yelp. Highly recommended.

David D.

12/17/2021

Nick was on time, super fast, and is a Pokemon fan. Hard to go wrong. My bathroom is working better than before.

Craig B.

06/05/2017 12:00:00 SA

Very pleased. Ruben was on time, called ahead, was very polite and, most importantly, did the job quickly. I would recommend Free Flo and would use them again, but I hope to not need to!

Heather A.

7/25/2023

Very satisfied with my experience from free flo! Anthony was very professional and sweet! Got the job done super fast and introduced me to the magic eraser haha. Game changer.

Carrie R.

12/28/2016

Ben is wonderful !!!! He took care of my 73 years old mothers toilet, it needed replaced. He was fast, CLEAN, polite, friendly and very patient with her. We highly recommend this company and BEN !!!

Max Z.

12/21/2022

Free Flo Rooter are my go-to plumbers. I've called them for a number of issues (replacing main sewer line, broken toilet, leaking sink etc.) and every time they have been great! Anthony has always been extremely helpful, professional, and reasonable in his pricing. Highly recommend!

El A.

5/25/2022

The whole team is great. They have been our plumbing team since we first bought our home. Most recently they uninstalled an old toilet and installed a new one and everything is going great. Highly recommend them for any plumbing needs.

Timothy L.

07/07/2022 12:00:00 SA

Found them through Yelp and it was a great experience from beginning to end.
1) Appointment inquiry was sent through Yelp and the response time was within 10 minutes. Was asked what the issue was and if it was an emergency or not. In my situation, it can wait a few days. An appointment was set with a 2 hour time window.
2) Onthe day of appointment, Patrick had called 15 minutes before the time window. He checked out the problem. Once figured out, Patrick was very thorough on the step process and timeline to complete the repair. The repair was done and no hidden surprises.
Price is as discussed and I now have a go to company for plumbing needs.
Thank you Patrick and Freeflorooters

Shay Y.

3/14/2019

Best advice when they are honest and DON'T sell you a service you didn't need in the first place.

My luxury vinyl floors were installed a month ago by Victory Hardwood Floors and it pulled up creating pockets underneath that you could hear and feel with every step (do not use them!!!) I was fearful that maybe it was a water leaking underneath causing the flooring to raise so I call Free Flo Rooters. It had been raining a lot lately so I wasn't sure if I had a leak under the house. Ben from Free Flo assured me there was no water coming into the house, no water leaking from any pipe under the house or from anything in the house and that this was simply a very bad installation job.

But I wasn't convinced because I just had the floors done and the owner of the company was so confident of how great his work was and how he works on big homes blah blah blah, so Ben and Anthony recommended I call a mold and moisture company that would check with their sensory tools if there was any trace of water and they gave me the phone number on the spot!

How kind and helpful is that! Thank you for honest to goodness help and advice!

P.S. I called Exact Restoration for the moisture check, they were available the same day and sure enough no moisture, just a bad installation job from Victory Hardwood Floors.

Ann E.

5/29/2021

I had a very clogged kitchen sink that I attempted to fix on my own to no success. After a few hours of struggling, I sent FFR&P a message on Yelp and within a few minutes I received a response from Rafee. He was able to arrange for someone to come out within a few hours and this was on a Saturday. Nick came out and fixed the drain. He clearly explained what the issues were, fixed them, tested them out, and gave me tips on maintaining a clear drain. He was very friendly and, also, left a clean work site. I highly recommend FFR&P and would use their services again.

Dan J.

12/15/2019

Steve is simply the best plumber I have ever worked with--I feel incredibly lucky to have found him. I had a seemingly small issue, that ultimately provided to be rather complex. He was so friendly, helpful, and clear in handling what needed to be done. An amazing experience and great work all the way around.

Teresa S.

4/23/2020

Nick and his crew are amazing. They responded to my numerous emergency sewer back up calls promptly and thoroughly explained the problems and possible solutions. When I finally decided to do a whole hour/main line repipe I took numerous bids but went with free flow. The best price done on time with minimal interruption. Highly recommend them!

Charles P.

6/22/2021

We weren't able to work together this time, but they were prompt and reliable, even confirming the appointment twice before coming. I look forward to the day I can work with Nick, who managed the call.

Janett F.

06/12/2019 12:00:00 SA

I had a great experience with Free Flo Rooters! My husband called them Monday afternoon regarding my double kitchen sink backing up, and Josh was available to come out Tuesday, and was even available earlier than initially scheduled. Josh is kind, and immediately got along with my two hound dogs who usually scare people with their loud bays and overactive jumping and pawing. He took one look at my kitchen sinks and knew exactly where the problem stemmed from and was able to address the clog quickly. Josh was upfront with pricing, which was reasonable. He even was kind to make sure the doors were shut all the way, to keep flies from getting in, and removed shelf lining from the sink cabinet to protect it from getting black sludge on it. He even helped me improve low faucet flow with an easy to remove piece. I highly recommend Free Flo Rooters, ask for Josh!

Alexander S.

7/14/2021

Josh did a great job today performing rooter service.
Highly recommend, got the job done in one visit.

Georgia L.

5/18/2020

Honest and reliable. Dino and Josh take pride in their work. Fixed a stubborn problem, and left everything squeaky clean.

M L.

2/14/2023

I called Free Flo today because my mother-in-law had a hot water pipe spring a leak under her bathroom floor. Anthony answered the call and he was very responsive. He came over that afternoon and did the repair quickly despite all of the mud created by the leak under the house. Anthony was friendly and a pleasure to work with. I would definitely use them again in the future.

Emily R.

05/12/2018 12:00:00 SA

When I tell you this company is awesome, I mean they are awesome! We heard a leak under our front porch that had been leaking water for quite some time. We had another company come out and in their quick assessment told us we were going to have to dig up our yard, drill through our deck, under our house.... I just couldn't believe all of that for one leak! something told me to get a second opinion and I AM SO GLAD I DID!!! I called Free Flo, they had someone out to me in a little over an hour (he came right after another job) he took a look at everything, really looked at our whole yard and deduced that the pipe that was leaking was actually leading to a hose spigot that we never use! They cut the pipe capped it and charged us a totally fair price. Ben also drilled all the boards of our deck back on, because my husband was out of town!

These guys are the real deal, I am so thankful for this plumber caring for their customers and not just assuming a house can afford something and going for the $$$$. Free Flo is LEGIT!

Phil Q.

12/20/2020

Phone call had no bedside manners and man-splained to me. Lots of plumbers guys. This is the first impression. What will happen when there is a problem? Respect yourself and talk to other plumbers.

Here is what free flo wrote back to me:

I'm actually quite flattered that you were still thinking of us a month and a half after the fact, but perplexed that it was fueled by so much anger. How would you like it if somebody attacked your business just because you were following company policy? If someone asked you to waive real estate fees then went online and publicly attacked you for not doing so, how would that make you feel? Our customers love us, and they do so because we take care of them and treat them with respect. What you say is more of a representation of you than it is of us, because based on our previous conversations I know that I did nothing wrong or malicious, nor was I ever rude to you.

We don't do written estimate for free especially one that requires this much time and work to put together. We offered a free verbal estimate but you insisted for a written.

Dear Free Flo: I didn't insist for a written estimate and did say okay to an in-home estimate. However, I called back to cancel the appointment after I met with other plumbers. I'm so glad you got flattered by my anger. It let's everyone know now what you wrote to me. So.....I don't know what else to say since you don't think you did anything wrong. And koodos on having customers that like you. This review is not to attack your business but to tell you what happened to me. It's okay that you feel happier to write to me that I'm the bad one here. Again, it's not to have you lose business and whatever you said. I also didn't think about you for 1.5 months. Yelp just popped up a bunch of stores and asked me to review how was the experience. It's odd you thought I thought about your company so long to write this review. Would you like me to remove it? I can.

Here's what I said on the Yelp Message on November 6: My agent Elaine told me to just ask for a quote for 3 things since she needs to write a report to the seller. Can we just request for an estimate for a hydrojet sewer pipe, new water heater tank, and broken leaky pipe?
No where in there said a written estimate. I just asked for an estimate to ask the seller's agent for credit so when escrow closes, I will hire you to fix the plumbing problem. Since you said I have bad bedside manners and what I said to you is turned around to me, then there is nothing else to say since you told me to wait one day and then tell me that you can't quote me. I'm not writing a review about that either. I'm writing about when I called after escrow closed and talked to someone on the phone and asked what is the quote for a leaky pipe. He responded to me, I don't know, I need to see it. I can't just give you an estimate over the phone. Okay...since you don't think it's rude... then forget it. By the way, you misread the messages and assumed it was based off of the messages and not the phone call I called after I needed a plumber to fix the house. Now you call me rude and poor bedside manners and happy that I'm angry. I don't know how else you can put a spin on that accusation when what you wrote to me shows on Yelp already.

Here, I'll change from 2 stars to 4 stars, minus 1 star because you insulted me.

Dear Yelp,

Free Flo Rooter assumed I got upset that I wrote a review and assumed it was for back in Nov 6 that I asked for an estimate. I stated that it was a phone call for them to come over and someone picked up and said, I don't know, how can I give an estimate without seeing it? So after seeing several other plumbers, I called to cancel. Then I get a reminder from yelp to write a review of my experience with different companies. I get Ben's response to my personal email with the subject of my home address. The response is the same as what I am reporting to Yelp. He also insults me in the message so I am reporting to yelp because this is a true experience on what happened to me. Ben also messaged me on a new message and on this chain message when I was seeking for different plumbers prior to escrow closing. The point is to ask for an estimate to have my seller's agent credit us for repairs after escrow closes. He didn't want to. No problem. So then I called days later after escrow closed to make an appointment to come over and someone picked up and replied to me that sentence. The review is about that. Nonetheless, Ben from Free Flo is happy to insult and is flattered.

Look, the first two words was phone call.

Kristina J.

1/29/2020

I'm giving the guys at Free Flo 5 stars but they deserve twice as many.

For the second time since my roommates and myself started renting an older home we have experienced some extreme plumbing issues- plumbing issues unfortunately dodged by our landlord as they claimed it our responsibility. Not only did Nick take the time to clear his schedule in case of our emergency, but he explained the issues in detail, explored solutions, and how to avoid issues in the future. When the clogged toilet turned into a full main water pipe replacement (as tree roots completely clogged the old cast iron line)- not only did he let us record the footage to prove to our landlord that this was an outstanding issue- but he also called them personally on the phone to explain the situation at large and cut a deal with them that left them happy- and us free from being stuck with the bill.

This second time around, when our bathroom sink was having draining issues, he swung by after his full workload and (knowing our history) completely solved the problem on the house! That's right- completely solving the issue that very day FREE OF CHARGE. We've all saved Nick's number in our phone- the only plumbers we will ever use and trust.

Free Flow Plumbing has some of the nicest and most hardworking people. They deserve every good review they have received. Trust me on this- give them a call!

Michael N.

6/26/2022

patrick M came out the same day we called and cleaned out a clogged drain. professional and effective. highly recommend

N Y.

7/30/2020

Free Flo was super responsive. Even though I called Friday afternoon, they were there within a few hours and it was fixed same day so we didn't have to spend the weekend without access to water.

I specifically worked with Anthony and like other reviews, he was very personable and the job was completed quickly!

Of particular noteworthy comment, the plumbing issue was at my parent's house and I do not live in the same area. He was more than accommodating logistically as he navigated working with me remotely and my elderly parents on site.

Much appreciated, Anthony!

Bret F.

3/31/2019

Aewsome job these guys are great with great prices pipe burst in my front yard late Sunday evening and I called free fee flo and Nick came by and quickly took care of the problem for me. I would recommend these guys for sure

Rachel D.

02/07/2020 12:00:00 SA

Josh was super helpful in determining what was causing my leak. Really honest and professional. Ended up being an RO filter line, which although water filtration is not their speciality, he was able to confirm that it was indeed the cause. Thanks again!

Chris C.

5/14/2021

Nick helped me out today. I called in the morning, and they were able to help me out same day. Came in, quickly identified the problem, and talked me through alternatives and things I should look out for long term. No mess left behind. Super professional and very happy.

Brandan S.

01/03/2022 12:00:00 SA

I called Free Flo Rooter during the holiday week, not thinking I'd be able to get through to anyone since all the other companies I was calling weren't doing same day appointments. Josh answered the phone promptly and was able to get to my location later that day to fix my water heater issue. He was resourceful, polite, and competent. I'll be using him again if I have any future issues.

Grikor G.

01/11/2021 12:00:00 SA

We've used Free Flo twice and both times we received services from Anthony. Man is a saint! First time we called he came immediately at 10pm for an emergency job. Don't know if all the other plumbers that work there are just as good but he's definitely a must. Our plumbing needs are set with this company/Anthony.

Ivy W.

04/06/2021 12:00:00 SA

Had a sudden plumbing issue with a clogged drain and we couldn't use the toilet or shower. Called around 2pm and they had someone out to our house by 3:30pm the same day. Steve was very professional, got the issue resolved, and showed us the issue in the pipes with the camera. For covid safety, Steve wore a mask the whole time and was able to resolve the issue in the pipes outside without coming into the house which we really appreciated. Quick and seamless service!

Kasiemobi U.

10/25/2018

These guys were so nice and efficient! When I messaged them and asked to get an estimate on my garbage disposal and drain repair, they responded super quickly and sent someone over to my house way faster than I expected. They identified and fixed the problem quickly and without any fuss. The professional who came, Ben, was really nice and friendly and I appreciated that he went out of his way to put on disposable booties before he entered the house -- small detail that showed a lot of respect and cleanliness. He explained the problem really clearly and answered all the questions I had. I was happy with the price and loved his attitude and work style. Highly recommend these folks!

Melinda W.

5/30/2023

Nick was amazing and arrived on Memorial Day when I had an emergency at the house. He was able to diagnose the issue and take care of everything smoothly. It was a large job. Thank you Nick and team!

G K.

12/29/2020

We had an issue with some mild flooding during heavy rain, when our drain near the basement door was clogged and the sump pump not able to work properly. Josh came out on short notice and helped get everything back to working properly, in the rain! Excellent service all around! We've had Free Flo out several times the past few years and they've always been great.

Barbara G.

4/20/2018

I had a problem with my water heater, which is located in a difficult location. Ben and Nick came exactly when they said they would, fixed the problem quickly. Gave good honest advice. Super straight forward and personable. Highly recommended!

Sophia K.

10/09/2017 12:00:00 SA

Ben and his team save the day again! A pipe behind a wall burst and he came immediately. My husband shut off the water of the entire property to stop the water from spreading. Free Flo arrived within 1 hour of calling. Lucky for me Ben was finishing a job in the area and within 20 minutes distance. He is a great communicator and obviously great at his profession. I recommend Free Flo for emergencies, maintenance, and general plumbing needs. Next time I have a problem, I know who to call.

Living in an older home, I understand something is going to give eventually, and it is reassuring to know a reliable and pragmatic plumber.

Christy N.

10/20/2020

My showerhead was having problems and Free Flo was able to fix it quickly! They were also kind and professional.

Andrew S.

7/21/2023

The team arrived on time, and maintained a clean work environment. They were faced with a challenging, non-standard garbage disposal to replace, and handled it with skill and expertise.
I'd trust them again with our plumbing needs.

James H.

04/09/2022 12:00:00 SA

After having been ghosted by three other local plumbing companies who will not be named, free flo was able to come out on extremely short notice on a Saturday within two hours of my call and took care of all of my issues in a timely manner. Their technician , Patrick , was respectful professional and efficient great value absolutely will call them again if I need to.

Gianna S.

10/09/2022 12:00:00 SA

First time using Free Flo and I couldn't be more satisfied with the experience. Anthony came and quickly solved my problem. He was extremely knowledgeable and explained what he was doing. I felt confident that I wasn't being ripped off. His customer service was exemplary. If you need a plumber call Free Flo and ask for Anthony. You won't be disappointed.

Sue W.

08/03/2015 12:00:00 SA

Called upon Free Flo Rooters to help with my sluggish drain to my bath tub. Reuben and Ben showed up as promised with a courtesy call informing me they were on their way. They assessed the problem, provided an estimate of what was needed to be done and then proceeded to do the work. Easy peasy. Reuben and Ben are professional, courteous, knowledgeable and punctual! Wish all home repairs were this simple to complete!
Thanks Yelpers for steering me to the perfect team to get the job done!

Vlad S.

12/29/2021

Free Flo was amazing and I gotta say the technician who came out, Anthony, was the man. Truly, truly, went out of his way to help out in every way. Explained what needed to be done to my sump pump and got in and out quickly. Highly recommend Free Flo and in particular Anthony. Thanks so much!

Romeo T.

11/29/2019

I never leave reviews, but I need to give it up for Anthony. I called and booked an appointment on thanksgiving. Anthony showed up early the next morning on time and I explained to him the problems we were having (backed up shower drain and toilet, gurgling noises, etc) He did a thorough diagnosis, went into our basement crawl space, checked the piping from outside, explaining all the things it could possibly be more he whole time. Long story short, we decided to go ahead with rooting. He removed the toilet and rooted the drain and that fixed everything in 30 min. He also explained all the things I should look out for in the future. To top it all of he was really kind to my 2 year old daughter. I'll be sure to contact him again for all my plumbing needs. Thanks again Anthony.

George M.

11/27/2019

I'm very impressed with the exceptional knowledge and professionalism Nick and his team shown throughout the course of the project. I'll definitely go back to them for any future plumbing issues.

Paul S.

07/03/2021 12:00:00 SA

Steve was terrific from start to finish. He was knowledgeable and professional and honest about pricing. We were rushing to get some work done so my wife and I could move into a home before she gives birth and Steve came in on a Saturday and just went to work, quickly repairing everything, doing my family a genuine service. I strongly recommend Free Flo, and look forward to working with them again.

Kyle H.

11/07/2014 12:00:00 SA

Ben and Ruben saved our business after a week of dealing with other plumbers. They were fast, efficient and more cost effective than we could have imagined. After pulling both toilets and cleaning about 120 ft of pipe, we finally solved our problem and were able to get our business back up and running for our members. I highly recommend these guys. They are professional and fast.

Shant G.

4/24/2014

I had an emergency toilet clogged in the early morning. I called a few places that say there open and no answer. I got a call back from free flo rooter about 5 min later and they came within an hour. They augered my toilet and fixed the clogging. The plumber was clean and fast. I will use this plumbing company if need be. There price was reasonable.

John L.

10/06/2016 12:00:00 SA

Having no hot water in the house with a wife and baby is definitely not an ideal situation. Reuben at Free Flo helped us diagnose the issue quickly and gave sound advice to remedy the problem with our water heater. Thanks guys.

Shirley T.

7/26/2023

The one thing that stands out about this family owned business is that they are upfront about what they will charge you, and they are TRANSPARENT about what needs to be done. Nick came on time and assessed what the problem was. When he identifies the brand and the parts needed, he goes to find the exact parts that will match the current fixtures. This is the second time I have called them, and I will be setting up an annual service call to keep my tankless water heater in good condition. Their fees are also reasonable as I had obtained another estimate just to make sure that I am not overpaying. Do not hesitate to call them. You will be glad you did!

Jasmine M.

5/19/2015

Great experience, very professional staff that is not only efficient but done in a timely manner. Will definitely be using them in the future.

Julie H.

12/26/2019

Request a quote the day before Christmas Eve and got a response right away at 10pm. Said they can come out the next day which they did. It was a simple fix for the garbage disposal and didn't charge me. They are fast, honest and reliable. I will def call again when there's a plumbIng issue.
Thank you Free Flo Rooter!!

Jose C.

05/10/2022 12:00:00 SA

Gotta give it to Anthony who redid the piping under our house we just purchased. He was professional and clearly knew what he was doing and talking about. He explained the whole process to us and told us why he was doing it a certain way. He had a lot to do and we're very happy with everything. The attention to detail was good and everything came out perfectly. I'd easily recommend them in a heartbeat.

Zach G.

3/31/2021

Nick showed up less than 24 hours after I called for help with a blocked pipe. He arrived wearing a mask and even removed his shoes before entering my house. Within 10 minutes he was able to clear the blockage and explain what caused the issue. I'll be calling Nick for all my future plumbing issues and referring him to anyone that needs a plumber.

Michelle B.

04/10/2019 12:00:00 SA

They were super responsive, honest and knowledgeable. Would highly recommend if you need the job done fast and want to ensure you're working with a quality company. Thanks guys.

Sabrina N.

05/12/2021 12:00:00 SA

Rafee did a great job handling what I needed done. I needed a water heater repair and Rafee took care of all of the paperwork even amidst Covid-19 delays with the city and other difficulties. When a disagreement arise about timing, he handled it professionally and kindly so I really appreciated working with him. He runs a solid family business and I wish them all the best.

Zane B.

4/13/2021

We had a broken valve that needed to be fixed. Anthony came and fixed it and was such a pleasure. He was so helpful, communicative and friendly! Would highly recommend!

Rc B.

05/09/2018 12:00:00 SA

We had a kitchen sink clog and I'm so lucky I called a great company.
Ruben couldn't have been any nicer, professional, or efficient. And the price seemed reasonable as well.
Thank you, Ruben, and we will call again if we need you!

Lan K.

12/06/2019 12:00:00 SA

A slightly belated but well-deserved 5 star review. As others have noted, look no further when you are in need of a plumber. We had multiple problems over the course of several days (i.e. rusted garbage disposal, clogged pipes=flooded floors, leaking toilet) and Steve was always there to save the day, and at times, SAME day. The communication and response time are unmatched; in fact, he may actually edge out our pediatrician in that area. Very professional and just all around nice guy. And they ARE pet friendly - Steve took time to say hi to our puppy, ensure the gate was closed, and when our puppy did bolt out the door, Steve called him back by name. We have already recommended Steve & Free Flo to neighbors and friends. Although we never need to, we wouldn't hesitate to call him again.

Claudia K.

1/13/2020

If you are in search for an honest, reliable, expert plumber with the best prices in town, search no more....these are the guys for you.
I was in search for someone to primarily repair my parents gas leak. My parents are older and were in desperate need to get the gas restored since they were without heat for a couple days already. I reached out via Yelp messenger and Ben was quick to respond. He came out and was very professional with his assessment and quote. I did get 4 other quotes but they were all a waste of time. Not only were they quick to suggest my parents replace their entire gas lines and quote them a rediculous amount, they didn't even go under the house to check out the lines. Not only did Ben go under the house, but he actually took pictures and showed my parents what he thought was the problem. He quoted them a very reasonable price for what he thought was the problem.
We went with them not only on their price, but their professionalism and honesty.
Anthony was assigned to our project and he was fantastic to work with. He was very professional and was able to keep me in the loop on everything that he found. Since I felt this company was very fair and reliable, we decided to add a couple other projects (especially since my parents are older and these little projects had been on their to-do list for quite some time)
In the end, Anthony and his teammate were able to do an amazing job, not only with fixing my parents gas break, but also with fixing a water leak under the bathroom, changing out my parents toilet & valves, dryer vent re-route, laundry valve replacement and installing their washer dryer.
Words cannot express how thankful I am for Anthony and all the work he did for my parents. Our final charge for everything they did was more than fair and we know we will be recommending their services to everyone we know.
So stop looking around. Go with these guys. They have an amazing Yelp rating for a reason, they are awesome! You will not be disappointed!!

Violet S.

06/09/2015 12:00:00 SA

I called them for a relatively minor sink problem based on Yelp reviews. Someone picked up right away, and I easily scheduled an appointment. Ben called during the appointment window to tell me when he'd be there, showed up on time, and was cheerful and pleasant and fixed the problem. You can't ask for much more than that.

Jamie C.

11/06/2020 12:00:00 SA

Ben and his team are absolutely fantastic! They go above and beyond. They are efficient and their work is excellent. We appreciate their kindness and will definitely be using them for all our future plumbing needs. Thank you!

Christian D.

12/14/2022

So we currently had a sewer issue and reached out to 5 different companies on yelp
In the end we choose josh and his crew from free flo rooter to do our sewer even though they were not the lowest in cost they were very fair and explained everything in a way that we understand we are grateful that we met josh and happy we can now flush without thinking of back ups

Robin M.

02/12/2022 12:00:00 SA

Ben, Anthony, Charlie and Josh are wonderful. I highly recommend Free Flo for all your plumbing needs. Best service, best prices, excellent communication and completely transparent.

I had a clogged sewer pipe under a slab concrete foundation. The solution was to put in 2 way clean out in the patio under the concrete and then clean out the blockage / roots from there.

I got 5 bids from both small and big plumbing companies and even a couple of individual folks and one who was inexpensive, but unlicensed. Some recommended the blockage be removed by a snake/roto rooter, some recommended hydro jet, but only FreeFlo suggested the descaling machine. (Also, some said the hydro jet would damage the ABS pipe and some said it wouldn't at all. Never figured that one out.). A descaler is similar to a snake but with a whirling chain link at the enD. It seems to be a new option in the field.

As others have pointed out in their reviews, Ben will quote a price and stick to it, no matter what. Amazing. Of all the quotes I received, his was only $100 more than the lowest, and about $700 less than then highest! So after talking with him on the phone and meeting him, it was a no brainer to hire FreeFlo.

And they did not disappoint! Excellent in every way. Patient in answering my questions (and believe me I have 5x more than the average person) and patient in waiting for me to to make my decision. Arrived on time, worked extremely hard, accommodated my tenant, explained everything, kept me informed, didn't mind me hanging out the entire time, looking at the camera scoping at the beginning and end, etc.

They worked hard, and were clearly very skilled and knowledgeable. Anthony handled the descaler, which, like a hydro jet, requires training and skill to be effective and *not get stuck*. Just loved him. Charlie was also terrific. Clearly knew exactly what he was doing in skillfully cutting out the patch of concrete, cutting the pipe, installing the clean out, and replacing the concrete. I completely trust them both and the quality was high. They also did an excellent job with cleanup. What more could you ask for?

I plan to hire them again for several jobs, big and small. Thrilled to finally find a great plumber for this old house!

Angel A.

09/01/2022 12:00:00 SA

Steve and the team at Free Flo Rooter & Plumbing are so dependable and trustworthy! Anytime I've had a problem, they're able to come right away or at least within the same day. Steve is so good at determining the real problem and always clearly explains my options. They always deliver solid work at a fair price. As a homeowner, it's great to feel like I have plumber I can trust!

Michael F.

12/06/2017 12:00:00 SA

Simply awesome... called them for a small job and impressed with the quick response. They don't BS you and they come in with an honest quote. Will definitely be using them again. Thanks guys!

F L.

2/24/2020

We were having a serious plumbing issue Saturday evening and called Free Flo Rooter. The communication and response time with this company was terrific. Anthony, the plumber, arrived and assessed the problem from both inside and underneath our house. He did an excellent job of explaining exactly what the problem was, what needed to be done to correct it and the cost associated. Anthony is very personable and a pleasure to work with.
They did the job in a timely way at a very fair and reasonable price.
We have found a new plumber, thank you Anthony and Free Flo Rooter

Vincent J H.

9/16/2020

I had a slow drain in my bathroom Tub. I found Free Flo on Yelp because of their great reviews. Nick From Free Flo called me and showed up on time. He came to my house like the other reviews said and had his PPE ( Personal Protective Equipment ) and took his shoes off before coming in house as well. It took him about 10 to 15 mins if that long to snake my tub drain.
He explained every thing that he was doing to snake the tub drain. He cleaned up after he was done as well. I will with No Doubt be using Free Flo again. They are very reasonable price wise as well. I have a new plumber. 5 Stars for sure.Thanks Nick.

Darcy R.

05/02/2017 12:00:00 SA

We called Reuben & his team in a panic at night when we were experiencing major sewage back up into our tubs and showers. He walked us thru what to do to hold us over until he & his team arrived first thing the next morning. We ended up fixing a major problem located on our sewer line that ran across our front yard. His team used the trenchless method which helped save us from landscaping death. Following that, he took a look at our pipes under our house and realized that we had the original cast iron pipes, super small in diameter from the 40s. Our main line was also totally shot. His team upgraded everything - a pretty major overhaul within 1 day for under the house, and 1 day for the sewer line in the front yard. Overall his team was fast and efficient! He answered all of our calls, walked us through our options and each task for a better understanding. At the completion of his work, he took us through a camera viewing so we could see inside our new shiny pipes. Plumbing has been smooth sailing ever since. Reasonable price for a major plumbing job!

PS: Ruben & team were very considerate and self sufficient. They needed access to the backyard only one time and other than that, you didn't even have to be home while they worked.

Ryan L.

01/07/2020 12:00:00 SA

Hired this company to replace my aging toilets in the house. They sent Anthony out for the toilet replacement and i have to say he is truly the best plumber i have ever seen. His skills are legendary and he truly cares about customers. I will definitely hire Anthony again when i rebuild my house to design and do the entire plumbing. Give this guy a raise!!!!

Rita O.

6/24/2022

I don't often write reviews, but for someone who easily gets stressed over house issues like myself, I know having a reliable plumber is life changing. I've used Free Flo Rooter & Plumbing twice so far for our sewage and old water pipe problems, and Anthony has been reliable, fast, and helpful. Can't recommend enough!

Mike L.

10/05/2017 12:00:00 SA

Imagine this...

It's 11 PM, you've put the kids to bed, and you're getting ready to go to sleep when all of a sudden you hear what sounds like water rushing out of a faucet. You look around the house but all the faucets are closed. You check the crawl space and come to find that a water line has sprung a major leak under the house.

That's what happened to me, and I did not know who to turn to this late at night so I turned off the water main to my house and started messaging a bunch of companies on Yelp. I wasn't expecting any replies that late but I received a reply from Free Flo Rooter & Plumbing within 15 minutes. Since I had already shut off my water main I did not schedule a FREE estimate until daylight.

The next day, I received a call from Ben and Josh letting me know the exact time they would arrive at my home during the scheduled time frame (great for people like me who don't like sitting around wondering and waiting).

Upon arrival, I told them I had a water line leak in the crawl space under the house. I noticed that they had covers for their shoes with them if they needed to work inside the house but they did not for this repair (this showed me that they care about keeping their customers homes clean).

Ben and Josh checked the water line and found (2) water line leaks in different places under the home, and (1) sewage line leak. Ben gave me a pricing estimate which was reasonable, and they started working on the water line repairs immediately. They made the repairs in no time, and even gave me before and after pictures of the piping.

One of the biggest worries I have is getting overcharged for repairs or getting a band-aid fix but at no point did I feel this way with this company. You can tell they genuinely care about their customers, and are good honest people who take pride in their work.

I will definitely be calling Free Flo Rooter & Plumbing again for any of my future plumbing needs.

Cindy S.

04/06/2020 12:00:00 SA

I called our regular plumber and Free Flo Rooter & Plumbing. Free Flo called back very quickly and offered a same day appointment. Our regular plumber called back much later and offered a next day appointment. We went with Free Flo and are very happy with our choice.

Nick P. came out and inspected the pipes with a camera. Nick showed us the issue and the problem/solution is what we expected having known that we had put off doing the new drains to the sewer for 10 years in our 1911 Pasadena Craftsman home. Nick also found some other issues with the plumbing in the back part of the house. He was also kind enough to snake the lines as a temporary fix (plus not flushing toilet paper) until he could get us in the queue to replace about 150 feet of pipe, mostly via a trenchless process.

Nick and his team finished up all the work in 2 days and did an awesome job replacing the dirt and cement...you can't really tell anyone did anything. Too bad no one can see the awesome job that they did. We'll definitely use them again if needed...but I kinda doubt it. Everything is awesome and I suspect the work done will outlive me!

Michael Ian d.

02/12/2019 12:00:00 SA

My last two water bills were outrageous so I had a water detection company (Sherlock Leak Detectors) isolate where my water leak was coming from. The narrowed it down to a PVC irrigation water line underneath a concrete that I had in the backyard. Being that I didn't want to pay another large water bill, I shut off the irrigation main to the house and went straight to Yelp. Being that I have used Free Flo Rooter before, I requested quotes from 4 companies with Free Flo being one of them. All of them said that they needed for me to call the office and they will set up an free estimate except for Free Flo. They actually messaged me directly on Yelp and we set up an appointment then and there. No need to call the office.

As for the leak, I chose to go with Free Flo since the estimate was below what I was expecting to pay for sawcutting a 3 x 4 square in the concrete, digging out the mud around the pipe, replacing the PVC pipe and filling back the whole with a new concrete patch. They did a clean job and were out of there in 4 hours. They even took a video of the pipe leaking in action when they found it.

I appreciate a company that does what they say they will do for reasonable price. They are professionals and I would definitely call them again for my plumbing needs.

Kevin P.

04/06/2019 12:00:00 SA

I was in need of a trustworthy plumber to fix my water heater so I decided to check Yelp reviews. Upon searching, Free Flo Rooter and Plumbing had outstanding reviews. I called and spoke to Dan. My first impression of the business was a positive one. Dan was professional and pleasant and was very accommodating with my appointment. The pricing was also very reasonable. My appointment was scheduled for Friday between 12-2pm however I had to reschedule the appointment. Again Dan was very accommodating and was able to fit me in on the same day later on in the afternoon. Nick arrived late afternoon as scheduled and immediately started to work on the water heater. Like Dan, Nick was very professional and knowledgeable with his work. Nick worked diligently until 8-9pm and got my water fixed. Nick was willing to stay all night on a Friday to get the job done. He was not in a rush even though it was late Friday night, instead Nick took his time and took pride in his work. Great business with great people. Definitely using them again. Planning to schedule a drainage maintenance for my water heater with Nick.

Doug M.

3/20/2019

At first, the technician, Nick, showed up about 30-40 minutes later than the 2-hour window I was initially given. At first I was mad, but both he and the person I talked to on the phone were very apologetic. I could tell it was genuine. Because they were late, they ended up giving me a little discount on some of the labor which definitely made up for the tardiness. Not only that, Nick was awesome to chat with and super knowledgeable. He gave me tips on maintenance, left me with some plumbers puddy (just in case any small leaks occurred somewhere else), and I could tell he was being truthful about the issues with the sinks. Even told me I could fix one of the problems myself really easily, so I didn't have to pay for it which was amazing. The work was done super professionally, and looks great. The price was extremely fair, they responded quickly to my messages and calls, Nick was awesome, and quick.

Couldn't be happier with the service. Thanks guys!

Michael C.

10/14/2014

Kitchen sink was clogged. Called Free Flo based on their reviews and location. Called at 8:00 AM and left a message. Reuben called back 10 minutes later and was very nice. To my delight, he was here 30 minutes later. Unclogged our sink in less than 15 min. Great service. Will use again!

Rich C.

3/28/2016

Thanks you Reuben. I messaged him and got a quote for about half what others were charging. He was also the first one to respond. Reuben was able to help me get my hot water heater back going again in no time. Would highly recommend.

Shawn H.

10/27/2021

These guys are great. Ben is responsive and knowledgeable. He knows what he is doing. Fixed the problem quickly while another company took a longer time and charged more without fixing the problem. Will definitely recommend Ben and Free Flo.

Kuo-Wei L.

2/15/2018

I arrived home to find that I no longer had running water throughout my whole house. After fruitless hours of checking my home, back/forth phone calls with my HOA and city water department, it was determined that I needed to call a plumber. A quick Yelp search revealed several 24 hour emergency plumbing companies. I chose Free Flo Rooter & Plumbing because of the great reviews.

I called and left a message. Ruben called me back within minutes. He was attentive and patient as I explained my situation and all the steps I had already taken to rule out common issues. I could tell he was genuinely trying to help me out, not just out to make money. Ruben was very professional and knowledgeable. He asked me to send pictures of my plumbing configuration and then discussed what the issue might be, giving me options for how I could resolve the suspected issue.

I decided to have Ruben send someone out. He gave me a reasonable quote and told me to expect someone in 2-3 hours. About 1 hour later, Ruben texted me to say he was going to come down himself because the other guy was stuck on a job and Ruben didn't want to have me wait all night. Within 15 minutes of arriving and working on my house, he solved my problem and got clean water flowing through my home again. Amazing!

Thanks for the friendly and fast service Ruben, and for coming out to my home even though you weren't feeling well! Ruben exceeded my expectations, arrived earlier than promised, charged me less than quoted, and a solved my problem in 1 touch. I will definitely call on him again should I have any future plumbing issues. A+++

Vahagn K.

03/02/2019 12:00:00 SA

Used Free Flo Rooter and Plumbing on several occasions. Nick has always provided excellent customer service and is a real professional. He goes out of his way to explain the details of every repair. He does a very good job of giving alternative options. I would highly recommend this company.

Neera A.

8/20/2016

Very friendly and responsive! Called Ruben at 9 am and was able to get a quote and have someone come out to replace my garbage disposal within a few hours. Customer service is clearly a priority for them. I would definitely use them again.

Samson K.

7/24/2020

Free Flo is the best I ever used, their job is very professional and all the workers are so nice. Ben is the boss who answer my questions and give me some advices. We replaced the water heater and the regular and it's trouble free now. We heard banging sound when turning on the water. No one could fix it but Free Flo Company fixed our problem. Thanks and we will use them again if there is another problem in the future.

We used Free Flo service again today and they fixed our leaking faucet immediately with reasonable price. Great service and excellent job!!! Thanks Free Flo and we will use them again.

Fei L.

9/23/2021

Josh came on time and was friendly explaining the issue. He set up the working field very neat and clean. Fixed the problem in about 15 minutes, while the other company could not fix right away without more parts being ordered. Price is fair ans reasonable.

Linda L.

8/24/2019

I called yesterday around 7pm for one of the rental back yard is flooded and steve came around 8:30 to stop the water flood and get things fixed today ! It's prompt response and get things taken care of at the fast pace which I really appreciate. I would highly recommend to my friend !

Khalil S.

9/25/2020

Had a flooding issue and within two days we have a punctual service man by the name nock who was absolutely spectacular not only was is more then affordable but he got the job too while being friendly and communicated with us the whole time through the process. I would recommend this guy to anybody. Genuine service and spectacular price

Andrew M.

2/18/2021

We had an emergency plumbing issue with our kitchen sink late at night and ended up calling the plumber at 10:00. Nick showed up an hour later and quickly dealt with the clog we had in our pipes. We're so glad we called Free Flow Rooter! Nick made easy work of something we could never have handled on our own. He was very professional and helpful and explained what we should and shouldn't put down our disposal!! (Treat yours gently if you don't want to call an emergency plumber!) Thank you Nick!!!

Brenda Y.

03/10/2022 12:00:00 SA

Had a clogged shower drain. Nothing complicated, but they responded quickly. Steve, nice and friendly guy, came out and took care of it. Willing to educate me on a few other things too, so that was nice of him. Will likely use again with future issues.

Lee S.

11/14/2022

Nick came out and installed a new 50 gallon water heater. Great work, very convenient and didn't even need help with carrying the tank- they had the best quote by hundreds - no joke - and he was so polite in spite of not having an ideal work area and delivery path for the tank which was my fault. Professional and super easy to work with. Thank you so much for having such an awesome worker!

Roman G.

5/28/2021

I'm a small business owner as well and I know how hard it is juggle everything that goes with providing a service for clients. These guys have all 3 of the most important elements to me: Quality, Speed and Price. Very very very few companies ever provide all 3.

William M.

10/26/2017

Terrible. We were under the gun to get the house ready for sale. The contractor knew about that. Anyway, it was supposed to be fixed one way and then another way and then another more expensive repair to the pipe was required costing over $3000 total. For me the killer was that there had been a grating over one of the drains before the job which was not in place by the end of the job. I called them two times to remind them to put a grating on that and they never did. Three thousand bucks and they cannot put a 2 buck grating back! When I sold my home, there was another ding by the building inspector for the lack of a cover for that drain. They were also sloppy in the concrete work they did, slopping some concrete on the solid wood siding of the house. Your mileage may vary but I would never go near these guys again.

Maximiliano U.

12/15/2021

Great service! Called and they came within the hour, at 9pm at night. Steve was excellent and informative

Angelo D.

01/04/2020 12:00:00 SA

My tankless water heater needed to be flushed as part of the maintenance. I was able to easily schedule an appointment on Yelp along with a quote. Josh called a few times to tell me he was running late which I appreciated. He was still able to come in on the time frame quoted. Will definitely hire them again next year when maintenance is due.

Jason C.

10/06/2015 12:00:00 SA

My wife and I just purchased our first home and don't know a damn thing about all these new problems with pipes and wires and things of that sort that just fell in our laps. The inspection during escrow pointed out that a giant pipe under the house that goes to the sewer was old, gross, and disconnected.

I poked around online for a while trying to get quotes and got all kinds of differing opinions/responses. One guy told me he could replace the disconnected part of the pipe and I'd be fine and one guy told me I needed to repipe everything under the house in copper.

On the suggestion of a friend, I reached out to Ruben and Ben at Free Flo and am so very glad I did. They came out the next day to take a look and were great.

- First off, the pet-friendly thing is legit...Ben very obviously loves animals and spent time playing with my dog while we talked plumbing.
- They stuck their head under the house to look at the pipe and had me do the same to explain where the problem was. They could've just replaced that portion of the pipe like one of the plumbers I talked to suggested, but it turns out the flipper I bought the house from did a crappy job and had no slope on the line...so the pipe would've probably backed up and split apart again soon
- They laid out options on what we needed to get done now and what is less pressing and can wait until we have funds available.
- They didn't try and unnecessarily upsell me on copper piping for my drainage system like another guy did (research online confirmed they were leading me down the right path)
- Pricing was VERY competitive
- I never felt like I was being talked down to for not knowing plumbing stuff and never felt like I was being taken advantage of

Then they did the work...

- They originally estimated it could be a 2 day job to tear out all my drainage pipes under the house and replace them...they were done in 1
- They were able to figure out how route the piping into the front yard without tearing out my patio or any grass
- The drains work

I highly recommend these guys.

Art A.

4/26/2019

Amazing Job!! Ben did a wonderful job fixing a drain problem I was having for weeks. My sink in the kitchen wasn't working. Ben was referred by a friend and I couldn't be happier with the results. He was very friendly, explained the problem and made sure to clean up after himself. I would recommend Ben to my family and friends!

Mike L.

11/11/2021 12:00:00 SA

I contacted Free Flo Rooter & Plumbing due to an emergency water leak and spoke to Josh, the supervisor, who told me that he would try to send someone to my place ASAP. He did. Anthony, a plumber reached out to me and told me that he was on his way. Well, Anthony not only addressed and stopped the leak, he was totally professional, personable, and explained every step along the way. FIVE star service--for sure!! In fact, he is coming back this morning to install a new water heater. Oh... and I pushed and pushed a tip on him but he refused. He said that he rather that I use the money to buy my girls ice cream.

Emil A.

10/11/2022 12:00:00 SA

Very professional, on time, and kind team. Steve and his team made the process of getting my plumbing working right very easy. He even helped me out with a few other small projects that I forgot to mention in the initial quote. I will definitely use their services again in the future and recommend them to anyone needing help with their plumbing. Thank you Steve!

Benny K.

2/18/2018

Someone else was recommending I replace a valve, two supply lines and a thermal coupling. Ruben came over and swapped out the supply lines and bam, water heater back to normal. Will definitely call Ruben again.

Sandy T.

03/02/2019 12:00:00 SA

We had been having issues with the water from our showers not being hot for weeks. We were referred to Free Flo Rooter from a friend, who had a great experience with them fixing their entire plumbing system from the ground up.

Ben and his assistant came over to take a look and fixed the problem quickly. They had given us a timeframe during which they were estimated to come, and arrived at the earlier end of the timeframe, to our pleasant surprise. He gave us appropriate advice about our problem, as well as a problem with our spout identified while fixing the original issue. We will fix the spout problem ourselves.

Ben was friendly, straight forward, and clear with his explanations. He also answered a couple of other questions we had that were not related to the shower issue. We felt like he wanted to help us out, and that he was being honest despite having a full days of work ahead of him.

We will use Free Flo Rooter from now on, and highly recommend anyone use their services.

Edwin W.

12/23/2019

Ben is one of the most down to earth guys you'll ever meet. He installed a cleanout at my house because some tree roots were clogging up my main drains and he comes by yearly with a hydraulics machine to make sure it's open. I appreciate his honesty and work ethic and just get along with him all around. Great guy and honest plumber.

Arayik S.

10/13/2015

Called different plumbing services and they all tried to rip me off! Called up Free Flo and they were fair, and did an amazing job! Thank you so much! I highly recommend them to everyone!

L N.

02/04/2023 12:00:00 SA

Our shower was overflowing - flooded the bathroom with toilet paper and yuck at 2am. I cleaned it up and waited till the morning - used Yelp to find plumbing services and within minutes was contacted by Free Flow Rooter. They came and did an amazing job fixing the problem! Anthony and his assistant Leo were professional, courteous, made sure I understood every step of the process and was satisfied with the end result. They were thorough in find the problem and fixing it, even identified the wax seal around the toilet was leaking and fixed it on the spot. I'm very happy with the wonderful work they did, attitude, concern and fair price. I HIGHLY recommend Free Flow Rooter and give 5 stars to Anthony and Leo. They are great representatives to Free Flo Rooter and will definitely use this company again - and ask for Anthony and Leo. Thanks guys!

Jennie V.

7/30/2020

I wish I could give them a million stars.

Flo and Anthony came to my rescue, my drains were all backed up, I was not able to flush my toilet without fearing that it would flood my bathroom floors.

They are absolutely the BEST, and you all know I rarely or never say anyone is the BEST, but they are.

I was able to send them a message using the Yelp app, and within seconds they reply back that they would be able to have someone be at my house almost immediately. It took them 30 mins to arrive, other companies gave me a time range I called around 830 am and they told me 11-1, your girl has things to do and places to be, we all want things done right away especially when it comes to this.

Right away they got to work, they clear out my main drain, but also the one near the kitchen and last but not least they even clean the drain from my shower.... yes my hair was backing up my shower, guilty.

They really took care of me, they treated me like I am family. I would recommend them to all my friends, family, and ALL MY YELPERS!

Plus they guarantee their work, so you have that reassurance.

PS to my Asian peeps, they were also nice enough to take off their shoes without me having to ask.

Till next time Yelp, I am jumping into the shower now.

Linda N.

09/11/2020 12:00:00 SA

The service was fast and helpful! Nick was amazing, he explained the problem with my sink. He also provided great customer service. If I can give a ten stars I would. Thank you!

Gray M.

03/02/2021 12:00:00 SA

Double holiday weekend, Valentines and Presidents Day... Leak in attic over kitchen (free shower in the A.M. aside).... called Ben and in less then 90 minutes Josh et al here to seal up leak, and, yes, for a great price.... On side note, they left all good, had a weird instance for meter to keep moving, they came back and replaced an outdoor hose nozzle I'd purchased and had not put on yet, and viola! the meter stopped... Thanks FreeFlo... saved the day again...

I-Hsuan L.

4/20/2020

Our shower drain was clogged, so we requested a quote on Yelp. They replied super fast, arrived within two hours, and finished in less than 15 minutes! Very reasonable price with 30 days warranty. Definitely will use them again!!

Benny W.

2/21/2020

We recent added a solar hot water radiator to out hot water system but less than 2 years our hot water only got up to 105 degrees. We had 2 other plumbers to check it out & both were not really sure what the problem was. But they recommended to replace the water heater 1st & would call me back with an estimate. Only one gave an 1500.00 estimate & recommended to disconnect the solar system which will cost extra. The plumbers never call back.
Free flo Rooter diagnosis was the solar thermostatic valve & do more research to confirm. He callback the next day & recommended bypass that coupler to confirm the problem. He was correct, so I only spent 220.00 & got hot water instantly. Thanks plumber Ben for figuring out the problem.

Sandy B.

03/01/2017 12:00:00 SA

Very impressed! Ruben answered all the questions I had regarding our problem as well as showed on the camera the cause of the problem and solutions. Very professional!

Jeremy W.

04/08/2023 12:00:00 SA

Steve and his crew were on time, early in fact, very knowledgeable and honest. Definitely going to be a repeat customer.

Victor D.

07/08/2021 12:00:00 SA

Great service from Nick! We are selling our home and the inspector was not able to scope the drain so we called Free Flo. Nick came out and helped my agent the issues and even did a camera scope.
I am recommending him and this company to all friends!

Trish G.

05/10/2019 12:00:00 SA

This is the best company! Honest, hard working folks. This time Nick fixed a clogged sink. But he didn't just fix the sink, The sink is a very old sink and he put better parts in. All for a very reasonable price! He was friendly and good natured and we had a few laughs. When was the last time you laughed during a plumbing issue?! He text me a few days later to make sure all was workonGood people all around. They are all masters at plumbing. Look no further you have found the best plumbers!

Helene C.

7/19/2017

He called me instantly to go over the schedule for the day. He handled my emergency in north Hollywood quickly and professionally. And trust me it was not a pretty sight when he entered my home but that did not phase him he had a smile on his face and handled the job very quickly. He did a great job and I highly recommend him!

Aya Y.

2/16/2022

Nick was honest and guy you can really trust! Our toilet and bathroom were clogged and Nick came for help. He rooted from the outside and used the camera to explain the cause to our problem. His explanation was very clear and detailed . We need to repair our pipe but I can't think of other guys besides Nick!

Benjamin D.

03/01/2019 12:00:00 SA

These guys were quick! Had an issue with our garbage disposal and sink not draining. Ben and Anthony came in and within 10 minutes they had found the clog (a disgusting amount of old potato peels stuck in the pipe) removed it and were on their way. Even left the kitchen cleaner than when they got there!

Really appreciate their quick and thorough work. Highly recommend them.

Frank A.

9/17/2021

Needed help with a water heater. They answered all my questions quickly gave me good advice and I had hot water once again by the end of the day. Extremely professional, helpful and knowledgeable. Would highly recommend.

Alice C.

8/27/2021

By far the beat plumbers I have ever used. My sump pump and drains were all clogged up due to a recent construction project and sloppy contractors, I called Free Flo Rooter and they were able to come out and clear everything out without trying to upsell me or over charge. They are very honest and reliable and I would definitely use them again in the future for any of my plumbing needs. They are also very thorough and made sure that there were no root intrusions or blockage. If you're looking for a reliable and honest plumber, I highly recommend them.

Tom N.

11/18/2022

Free Flo will get the job done quickly and effectively. Great prices and very responsive. We got a descale of our cast iron sewer pipe and he showed me the results with the snake cam. The owner takes pride in his work and will make sure you get taken care of.

Ally B.

5/30/2017

Ben is AMAZING! he was extremely knowledgeable in his expertise, he's a friendly and reliable guy. I had problems with the initial install of my my garbage disposal and dishwasher. He answered my service call early in the morning and showed up almost right after. He took his time to trouble shoot and figure out the problem and fixed it. There is no other plumber for me from here on out! 10+++.
Thank you Ben!

Terri F.

2/27/2018

Best Emergency Plumber!

It was 9:30 pm on a Tuesday night. Our washing machine was on the rinse cycle and started spewing water. Our kitchen started to fill with water. We knew there was something seriously wrong when our kitchen sink started backing up.

Free Flo was the second company on the list when I searched for Pasadena Emergency Plumber. I initially considered calling the first company on the list but I really liked that Free Flo had a local 626 number and said that they specifically serviced the Pasadena area.

I am so glad I called Free Flo. Ruben called and confirmed he was very close by and was at our house quickly. He immediately identified the problem, was courteous and professional and fixed our issue very quickly.

We not only have a great emergency plumber but we will be using Free Flo for all of our plumbing needs. Thank you Ruben and thank you Free Flo.

Andrew L.

7/27/2022

Patrick came over to take a look at a persistently leaky problem with our kitchen sink and drain. He was able to come over at really short notice and was super friendly, knowledgeable and helpful. He was able to stop the leak as well as advising on some longer term work we could do to sure up the drain and sink, with a couple of different options. I'd definitely recommend him and Free Flo! We'll be using them going forward.

Shannon C.

1/16/2020

Our bathtub was clogging up and filling with debris, so we called Free Flo to come take a look. ANTHONY was extremely helpful, friendly, and knowledgable! He was prompt, communicated the problem clearly, and to the point! 1000% would recommend and call again! (request Anthony if he's working- you won't be sorry!) THANK YOU!!!

Suz C.

3/21/2021

Have used Free Flo multiple times over the years. Called them in February this year because my garbage disposal was acting up. They managed to fit me in quickly, Steve and his team came by and were amazing/professional/prompt etc.

Free Flo will always be my go to!

Doug T.

1/22/2019

Free Flo recently inspected and performed a hydro jet from my main clean out to street due to root intrusion. Very communicative from start to finish and even advised that my original 1913 cast iron, while dated and well over its serviceable life, was not in immediate need of a retrofit. I had some concerns from a previous inspection (not by Free Flo), and inquired regarding the retrofit. FF said it was something we could consider doing a few years down the road if we decided to stay at the home long term.

Ben C.

5/25/2022

Patrick and team installed a seismic shutoff valve on my gas meter with great professionalism. The initial inspector did have a correction, but they made it promptly and without charging extra, which is what matters to me as the customer. I'll definitely be calling Free Flo and requesting Patrick for future work.

Rex L.

02/08/2021 12:00:00 SA

Had an issue where the pipe feeding our garden hose sheered off from corrosion and started spraying water uncontrollably. Thankfully the city was able to come and shut the water off. I was preparing for a long day without water, but Nick from Free Flo was able to make it over to help on a Sunday too. He quickly and correctly repaired the pipe and went the extra mile to put the new hose back on and turn on our water again. He was also very knowledgeable about different aspects of the job and how the original fittings into and out of the pipe were faulty to begin with. Highly recommend if you have any plumbing needs.

Nicole B.

06/01/2021 12:00:00 SA

Replaced our old garbage disposal this morning. Second time using these guys and it's been top notch service both times! Best prices, quick and honest service. All around great people! Will continue to recommend and use the guys for future needs. Thank you!

Elaine C.

5/26/2022

Ask for Patrick - I had a faulty garbage disposal unit and he offered amazing service - was incredibly easy to make an appointment and the problem was fixed within minutes. Really generous with time and pricing, I could not recommend him more.

Gloria H.

3/14/2018

Ben and Nick are awesome! The best plumber I have ever got in my whole life!

God bless them! good heart, good attitude, very professional and skilled

Foodie A.

8/25/2020

I have used Free Flo for over five years now. Ben and his crew never disappoint. Quick and professional. They took care of my main line from the street to the house in one day. They knocked it out and were out of there before I even realized. Even when LA City's meter broke, Ben came out and helped me in the middle of the night, even checking in with me first thing in the morning to make sure that we were ok and had water. You cant find companies like this anymore. Thank you for all you do!

Kamron H.

12/07/2022 12:00:00 SA

Steve was quick to replace the cold and hot water faucets for our washer. Best Buy's installers wouldn't complete our washer/dryer job without a gas valve replacement, and they also suggested faucet replacements. The gas valve turned out to be perfectly fine, nothing needed, but we went through with faucets and Steve did an excellent job.

WB S.

08/11/2020 12:00:00 SA

Thanks for taking care of our clogged plumbing! You were very courteous, fast and efficient. I'll definitely recommend you to my friends and neighbors :)

Cheryl S.

03/03/2018 12:00:00 SA

Great plumbing service in Pasadena. Upfront pricing, on-time arrival, and quick service. I had a toilet that wasn't properly installed, and Reuben took the time to explain why it was leaking and what went wrong. Definitely my go-to plumber from now on.

Jessica D.

8/25/2020

For sure they deserve the 5 stars! My kitchen sink was slow to drain and it turns out I had a lot of sludge built up in my line going to the main sewer line. Anthony came out to inspect and clear the line with a 75 foot snake machine. What I appreciated about Anthony was his efforts and determination on clearing my the line. Even though it was super hot today and he didn't stop until the line got cleared. He really worked it! At the end of it, my line was cleared and my kitchen is flowing good once again. I would definitely call them again (probably will ask for Anthony) if I need any other plumbing service.

Joe P.

3/31/2019

Ben and his team were great. Ben gave me a fair price, was straightforward and honest. They did a great job removing the storm drain pipes and tree roots and replaced them with new and better pipe. Everything now works well. Definitely will use them again for other plumbing needs. This is a professional group.

Jada Z.

10/08/2017 12:00:00 SA

We called for an emergency plumber to fix our clogged kitchen sink drain after dinner. Ruben came to the rescue within 2 hours of me calling at 8pm on a Sunday night! Once he arrived, it only took 5 minutes for him to fix the problem. Ruben was very nice, informative, and extremely reasonable with pricing! Hopefully we never have a problem like this again, but if we do, I know who to call. Thank you, Ruben!

Jacob B.

4/29/2021

I hired Free Flo to descale my cast iron sewer line. They did it quickly and effectively for a reasonable price. They were also easy to get in touch with and were able to schedule the job without that much notice. I would gladly hire them again for any other plumbing issue.

Vera S.

5/14/2018

We had a water leak inside the wall between the bedroom closet and the bathroom. Called Ben around 9 am; he picked up on the first or second ring. Ben and Nick were there, as promised, between 10 and 12. They had to get some parts but a major project with not just one but two leaks that required opening much of the wall and a piece of the ceiling was done before 3 pm. Both Ben and Nick were very courteous and professional. I heard them vacuum the space constantly; there wasn't a speck of dirt on the floor afterwards. Best part-both my dogs instantly liked them; they never even barked at them when they first met them. They are always a great indicator for me to know if I can trust somebody. Great job well done!

Jacqueline H.

05/05/2023 12:00:00 SA

We had a very annoying leaking bath tub faucet. Been leaking for awhile now & costing us more on our water bills. Nick came out & diagnosed the problem right away & replaced the cartridge that was the source of the problem. My tub is finally not leaking & we'll be saving on future water bills. Could not be happier with the workmanship, as well as the friendly service to boot! Also, side note, no messes were left! Would recommend to anyone having plumbing issues

Sharon A.

06/11/2020 12:00:00 SA

Ben called back quickly, worked with a picture to provide a phone quote, and Anthony and Dino showed up about 30 minutes later. What a quick reply. Definitely a positive experience, (prompt, fair price, friendly and quality service) for my water heater repair. Thanks guys!

John P.

5/21/2020

Have chronic sewer drain problems due to age of house, and so have gone through many plumbers. Free-Flo was highly recommended by a friend. Josh came out and was very thorough in diagnosing and fixing the problem. He was on-time, always wore his COVID mask, and cleaned up afterwards as well. I asked if he could do a preventive drain cleaning on a second drain and he gave me a great price! I will use them again in the future and can recommend them highly.

K D.

11/29/2017

Thought I had to replace a hot water heater. As it turned out, Ben diagnosed a leak in a pipe (which was MUCH less expensive to repair). This service is on time, professional, fair in price, dog friendly and a pleasure to work with. I plan to have them come back next week to fix a few other plumbing issues. They have my highest recommendation!

Derrick A.

9/27/2019

Great service josh was great quick service fixed the problem not our first time using this company and forsure not the last highly recommend them for all plumbing issues

Maria G.

2/15/2022

We love free flo and we love Steve! He has come to our house on several occasions to fix clogged drains and we are very grateful that they are so reliable and helpful. Highly recommend using their service-- they are clean, respectful of your space, and quick!

MONICA V. L.

8/14/2023

The technician was on time. Steve explained thoroughly what needed to be done to my tankless water heater. I highly recommend Steve and this company. Price was reasonable too. I will call again for other future services.

Tobias B.

08/03/2020 12:00:00 SA

Had an appointment to unclog a toilet between 4pm and 6pm. Ben showed up at 2:30pm (yay!) and fixed the problem in no time and gave me some valuable tips on how to prevent problems in the future.

Annie K.

4/21/2021

Love the service they provide! Ben was very professional and knowledgeable. Strongly recommend to those who need plumbing services! Thank you

Harley H.

10/08/2018 12:00:00 SA

Best plumbers I've ever had. Honest. On time. Hard working. These are qualities that are difficult to find in contractors these days. These guys did a fantastic job and I will definitely be calling them again for maintenance. So thankful to have found these guys.

Tina K.

04/01/2020 12:00:00 SA

Update April 1: Ben is like my Super Hero with a secret cape! It's been a VERY stressful time and the last thing we needed was another water leak but boy did we get it!! Ben came out earlier than promised, picked up the keys on the way and got down to it! Everything is hard at the moment and it's extra hard when you need people to come. Him and his team fixed the pipe and in the process he needed to take down parts of the wall and ceiling and because he's my Super Hero he fixed up all the things they had to break to get to the leak. I appreciate it extra because I know that's not his gig but in these times everyone stretches extra to support each other. Thanks again for being there for the 3rd time!

No1: The sink hose thingy started leaking and the leak turned quickly bad so we had to shut the water down to the house. Sunday evening, raining like crazy and Social distancing is the real deal! Called a couple of local plumbers but no one would come out until Monday-ish. Searched for emergency plumber and called. Nick came out a couple of hours later at 9pm. On a SundWe worked with social distancing and it all worked out great! Soon we had the leak under control and could switch on the water. The stress of the idea of no toilets with 4 people was over!! Nick was great!

NEXT! Plumbing event No 2: This time a kitchen sink. Ben came out super fast on a Saturday! He could fix it almost but he needed a cap of a special size which with closed stores has been a challenge to come by. He stuck with it and came out twice (!) today Monday to get the sink up and running.

I will be seeing him again later in the week for another problem. Plumbing issues are the last thing you want to have any time and it's even more challenging right now so I'm so happy I found these guys to help me sort them out!! Thank

T. P.

03/11/2022 12:00:00 SA

I dread calling plumbers because I always have bad luck with high prices and unnecessary repairs. Bad rap, I know! So I read a lot of Yelp reviews and settled on Free Flo Rooter. I'm glad I did because Chris came to my home today, and I was blown away!

My shower is pretty old as far as double knobs and valves inside the wall (picture included w/ review). So repairing a leaky shower head isn't simple and I anticipated that I would need to replace a valve based on past experience with this shower. Chris confirmed that the job might get challenging depending on the valve that's causing the leak, also the repairs might involve turning off the water, and possibly other major work. Oh boy. Here we go again!! SMH.

Chris took pictures and advised that the office would need to determine the brand of the hardware and provide an estimate later today. (It's never a good sign when someone tells me the office will get back to me!) But after he took pictures and we briefly talked, Chris noticed that I bought a new shower head, so he offered to replace it. He also tightened the hot and cold water knobs. All the while, he was friendly and knowledgeable. My B.S. detector registered at a zero while speaking with Chris because he was honest and upfront. So stop reading reviews and hire Free Flo Rooter & Plumbing.

I'm sure the cost to replace the valves won't be cheap, but based on my experience thus far, I doubt I'll seek a second opinion. I'll hire Free Flo for this job and any future repairs, based on today's experience with Chris.

Nita Marie M.

7/17/2020

Wonderful experience! I highly recommend requesting for Dino because he is awesome and very kind. He made everything work much better, and in a short amount if time.

Vahe A.

11/14/2019

Amazing service and pricing.. From fixing issues at home or my other property. On time, willing to go the extra mile, and being extremely thorough. My unit had a clogged drain. They came and unclogged my drain for a very reasonable price compared to other companies.

Alexandria C.

02/10/2022 12:00:00 SA

Anthony was amazing!! He was so kind, knowledgeable and answered all of our questions. Our toilet had started making all sorts of strange noises and was so loud we had to turn the water off. We originally had an appointment on Saturday but we called yesterday evening because the noise worsened and they were able to come today! Anthony even called us to see if we wanted him to come earlier because he had sometime which was awesome! Thank you so much again and we will absolutely be using you guys from now on!

Mario B.

06/04/2019 12:00:00 SA

Fast, friendly and reliable service at a very reasonable price. Ben was on top of it right away and you can tell that he knows what he's doing. I just found myself a good and trustworthy company for all my plumbing needs.

Nshan M.

10/13/2015

i wanted to publicly thank free flo rooter for such an amazing job.my issue was my water heater at my house in studio city that was giving me so much problems so I decided to have it replaced with a new tankless noritz water heater and to save water i had circulating line installed.let me tell you it works better then ever.so i highly recommend FREE FLO ROOTER.

pet friendly
top notch service
very professional
very reasonable price ( compare to 3 other companies )

Steve S.

04/11/2023 12:00:00 SA

Ara was great. Got our kitchen sink draining within 3 hours of my call. He was neat with his work and cleaned up nicely after his work.

Denise P.

08/10/2022 12:00:00 SA

We had a root intrusion in our pipe and also wanted to replace an old pipe. Nick and his team were super responsive and thorough. I wasn't there during the work but Nick sent photos and videos throughout the process, which was so helpful to see the what was actually done, and always answers any questions you have. Plumbing stuff is confusing, it's so important to trust who you're working with. Highly recommend !

Sierra W.

1/14/2022

Just wanted to come on and give an update. I used Free Flo again for my new house. Anthony came out and was professional, on time, and went above and beyond as always! He fixed a shower that wasn't getting hot and a kitchen sink that had low water pressure. Both issues were tricky to find the source of the problem, but he was very patient and his pricing was great for the amount of time he spent working.
Once he's done with the work he takes the time to walk you through everything so you're informed if something goes wrong again. He even gives you tips to troubleshoot things yourself in the future, which I really appreciate! I won't be using anyone else for any plumbing issues in the future!

Nicolette T.

8/26/2022

We have an old, chronically leaky shower and Patrick has helped us fix it a couple of times now. We were able to get an appointment right away. He is very knowledgeable, came extremely well prepared and was very quick to remedy the issue. Immensely grateful for Patrick's expertise. Will always call him in the future.

Bonus: So great with our dog!

Diane B.

06/06/2020 12:00:00 SA

My fiancé and I had the pleasure of working with Steve to replace our water heater. He was on time and very responsive to text messages and calls. The price of the water heater with the service was also reasonable compare to other companies. Steve made sure we got the heater as soon as possible, without the expedite fee and answered all of our questions. Don't waste your time with other plumbers!

jeff j.

08/03/2019 12:00:00 SA

After a few months of slow draining, I had a complete stoppage with a bathroom drain this morning, and of course I have 3 houseguests visiting later in the day, so I messaged Free Flo and heard back within 5 minutes, and Nick said he'd be coming out within 2 hours.
Then he called me later and said he'd arrive within 20 minutes! Awesome!

I was so happy to get a qualified & knowledgable plumber out so quickly- he finished fast and the drain was fixed perfectly, with no mess. I would definitely use them again.

Kwkm I.

4/16/2021

My toilet has been making strange hissing sound for the past few weeks and I didn't want to leave it unattended so I called Free Flo Rooter this morning hoping to get someone who can help me as soon as possible.

Ben answered my call and listened to what the problem was, and he came over to my house with protective equipment within an hour. He was able to quickly assess the problem and told me what exactly was need to be replaced.

While Ben was changing the fill valve, I notice he was constantly wiping the floor to keep the working area clean (which I value tremendously), which showed his attention to detail that not many plumbers do. He also helped with the clog in my daughter's bathroom sink without charging me extra!

Ben is very down to earth, honest, and professional. I am so glad I found Free Flo Rooter and now I have a go to plumber going forward. I think Free Flo Rooter deserves every star they received on Yelp!

Susan A.

04/05/2016 12:00:00 SA

This is by far the best company! They are family owned and operated. I am a small business owner and my landlord was not helpful in my situation. Free flow responded on a Sunday and did the camera in the pipes, which were really old. They came out and were honest with me and helped me deal with my landlord and fixed the problem, everyone else thought they could fix with a snake. NOT! Thank you, free flow for getting me up and running! You are simply the best! If you need help, this is the place to go
They are the best

Henry H.

03/01/2022 12:00:00 SA

Nick from Free Flo came out quickly to check an exterior drain that we had been having issues with. He was thorough and efficient and explained everything he found easily. He was very professional and a breeze to work with. We will be calling Free Flo again for any future plumbing needs!

Christina M.

07/05/2022 12:00:00 SA

Had some drainage/clogging issues in our shower. Initially thought it was just some hair, but also found some roots so we knew we had a bigger problem. Requested a quote through yelp some time around 22:00 and received a reply quickly. Confirmed an appointment time for early afternoon the next day, with a 2hr time window. Nick contacted me and informed me of his ETA.
The house is a 1930s original build with renovations and add-ons so we expected to have multiple issues regarding our plumbing.
Nick was very informative. All throughout the process he gave updates. He came in and assessed the situation and gave us an easy to understand breakdown of what work he recommended. He explained what he felt was necessary, what was optional at the moment but would eventually need to be addressed, and most importantly the why behind his recommendations. He sent the video footage from when they sent the camera down the main line.
Cost seemed reasonable and considering it was a main line issue (toilets and showers out of commission) we were very appreciative that Nick was able to squeeze in the job the next day. They were able to get everything done in a reasonable amount of time and Nick also followed up a couple of days later.
Overall great communication, clear plan of action, work was done efficiently, and follow up was an unexpected, but welcome surprise. Absolutely recommend!!

Crescent O.

12/24/2020

I called and Ben showed up...15 min later! He rerouted his morning to respond. Ben was fast, efficient, professional and knowledgeable. He solved the problem quickly and saved us from being without a kitchen disposal on a holiday weekend. His price was competitive; his attitude and approach engendered confidence.
Will hire again.

Jen L.

10/05/2016 12:00:00 SA

I don't usually write reviews, but this company deserves to be recognized. They answered the phone at 9pm and I spoke to a real life person! Reuben made an appointment for me the next day which was a Saturday and he and his brother returned on Sunday to finish the job! I will not only use them for each and every plumbing and rooter problem that will arise in the future, but I want to let everyone know what a great and honest family company this is!

Janet L.

11/24/2018

Like others, I contacted Free Flo via Yelp on a Saturday and a technician was here within a half hour. We had cold water and couldn't light the pilot (or so we thought). There was no issue as he patiently showed me the lit pilot through his camera. He told me how to call and request parts while still under warranty. What great service with a smile!

Lauren G.

02/10/2020 12:00:00 SA

Super quick replies to our requests and came to our home the next business day. We just had Ben and Dino come and replace the faucet in our bathroom, and they even helped tighten the faucet on our kitchen sink. Very friendly and they even took their shoes off before entering our home, before we even asked them to. I have never experienced that before and we really appreciated it. Would definitely use them again!

Dan H.

02/10/2022 12:00:00 SA

We have used them for several projects now from replacing a water heater to completely replacing our waste pipes to hydrojetting a sewer line. They are great. We have had 3 different guys and each one has been great. They never try to oversell (if anything that try to convince us when something isn't necessary).

We had used them for some projects and then had a contractor take care of plumbing (all inclusive kind of job), had to fire the contractor and hired free flo to fix all the shoddy plumbing work that contractor had done. From now on we only call free flo.

It feels very good to know we have a plumber.

Jenny B.

9/17/2019

I cannot say enough positive stuff about our experience working with Nick and the team at Free Flo Rooter. Our house has had consistent plumbing problems and system failures over the course of several months, and these guys have been with us through it all. Nick has been super attentive, a great problem solver, and a consistent communicator. He's gone above and beyond to provide great customer service that was super supportive during a time when we didn't have functioning pumps for almost three weeks -- he worked to help make sure our replacement pumps were covered by the manufacturer's warranty, hustled to get them shipped to us, and worked to get them installed while juggling a lot of other jobs. Great plumber -- highly recommend working with Nick and the crew at Free Flo Rooter!!

Kare T.

03/01/2021 12:00:00 SA

so grateful for ANTHONY the plumber!! he was super cool and honest- gave me great advice and was super efficient, had my shower drain unclogged in minimal amount of time. i highly recommend!

Andrew C.

12/26/2018

Ruben and Josh came out the same day and fixed my clogged drain. The service was quick and simple. I highly recommend them!

Jeremy B.

12/10/2019 12:00:00 SA

My toilet started to suddenly back up and not flush properly. I had no idea what was causing it. I called Free Flo Rooter & Plumbing and they were able to come the same day, after work, unlike other plumbing companies. The technician who came here, Anthony, could not have been nicer. He carefully and quickly diagnosed the problem. One of my kids had accidentally dropped an anti-inflammatory in the toilet (pictured). Anthony did a wonderful job and I am very grateful. I will now use this company for all future plumbing needs. Thank you, Anthony.

Adrian O.

4/13/2022

I had a handyman mess my toilet up. Chris from Free Flo came and undid his mess and fixed it right up, good as new. Thank you!

A S.

3/23/2019

Had a question about detecting a leak . And even though Ben told me he doesn't service my area he stayed on the phone took time out and listened to my concerns and answered questions even though he didn't have to . Appreciate u Ben !

Thanks
Anthony

Darrin N.

11/28/2020

Had a slow drain escalate into a small emergency the day before Thanksgiving. I called up Free Flo (I've used them before) and while they were booked solid that day, I was still able to get them to come out that evening. Even though it was after normal work hours, the fees for the service call were more than fair (in fact I think in the past I've paid more to other plumbers for similar work during regular hours). Nick was knowledgable, efficient and friendly. He also took care to answer any questions I had regarding the issue and offered suggestions on what to do to save some money and prevent further plumbing headaches in the future. Free Flo has been great each time I've used them and I can't say enough good things about them. I'll use them again without hesitation for my plumbing needs. Thanks Free Flo!

A K.

5/31/2023

Excellent work for a fair price.
Patrick installed three new toilets and a new faucet for us. We were able to get an appointment rather quickly and could not be happier with the his work. He is very professional, knowledgeable and goes the extra mile to deliver quality work.
Highly recommended.

Sherry S.

05/04/2023 12:00:00 SA

We got a few problems with the sinks and a leaking toilet. Steve came right on time and his buddy crawled under my house to double check if there was a bigger issue with the leaking toilet and pipes. I really appreciated that and felt fortunate there wasn't any major problem. I had a friend fixing the toilet before and now I know I really needed professionals to handle work like this. Haha. Lesson learned. Thank you Steven and crew!

Patti M.

10/27/2015

I received excellent service from Free Flo Rooter & Plumbing (Ben and Ruben). They replaced deteriorated 80 year-old cast iron drain pipes under the house (the sewer lateral was replaced years ago) and with their state of the art powerful rooter equipment, compled the much-needed rooter maintenance to remove tree roots from the line. They are punctual, very knowledgeable about plumbing (and more!) and their price didn't break the bank. I greatly appreciate their professionalism and personable customer service and so do other members of my family who also hired them.

Andrea M.

05/04/2021 12:00:00 SA

Anthony is one fantastic plumber and extremely helpful and friendly. Replaced a pipe that was leaking under my bathtub. At the time he said there was another old pipe that could leak at any time or may last for a long time so he said why pay to replace something that was ok. Just wait until it started to leak & call him back. Months later I noticed the wall was wet & thought the second pipe had leaked so called Anthony. He came and inspected under the house and said all the pipes were fine but he could see that it was wet under the tub. He did an inspection and had us pour water over the top of the tub and lo and behold it was the caulking that was loose & causing the leak. He would not charge us for his time and he was under no obligation to do this as his work was stellar and was not the problem. You can trust your plumbing to his very capable and trustworthy hands.

Whitney M.

12/04/2019 12:00:00 SA

Josh and his team were in and out super fast, and they were so professional and courteous!

Ricco V.

07/08/2015 12:00:00 SA

I had an issue with a p-trap in the bathroom.. set my appointment with these guys.. they came in, on time, and showed me the issue and cleared it all up in a matter of minutes.. ends up my maid accidentally dumped wax into the sink, cleaned it up but never told me..
I was very impressed with their service and happy it didn't cost me a ton of cash... thanks Ben and Ruben

Y. L.

9/24/2022

Steve came out to install a new garbage disposal for us. He got everything done within 10 minutes and the price was exactly as quoted. Very pleased with the work!

Susie G.

12/15/2020

Anthony, Charlie (and Ben) were my hero's today. I had a water heater die and they were able to squeeze me in and get me up and running right away. I really appreciate their professionalism, fair prices, and reliability.

I have used them on 3 different properties and have had nothing but great experiences. I would highly recommend them to anyone.

Priscilla H.

09/02/2018 12:00:00 SA

I highly recommend Free Flo Rooter & Plumbing to everyone for their professional and remarkable services. I had the pleasure of working with Nick when I called in to replace my broken water heater. I was extremely impressed by Nick's professionalism and strong work ethic. He was meticulous and dedicated in providing high quality service and customer care. When an unexpected complication came up, Nick was responsive to my calls and reassured me that he would take care of it. He was communicative on when he would be able to stop by to fix the issue which he did. I am very appreciative of Nick and am very satisfied with his services!

Megan B.

3/27/2021

Very fair price and fast service.
Nick was exceptionally good.
We will definitely use them again.
Highly recommend.

Benjamin S.

10/15/2021

Nick was fantastic. He was on time, friendly, fixed our shower quickly. No fuss no muss. I would definitely ask for his help in the future.

Ksusha K.

9/13/2022

Amazing company! The guys showed up the same day in a matter of 30 minutes and solved my piping issue. And we're super nice on top of it! I highly recommend them! Thank you thank you!!

k b.

7/14/2020

Steve at Free Flo Rooter & Plumbing is absolutely amazing! He arrived before the window and was extremely professional and polite! He took out old faucet and replaced with new faucet very quickly. He left a very clean work area (somehow under the sink looks cleaner than before)! Very reasonable price! Cleaned up all debris and no water spills! Also comes with his own PPE! #cleanestPlumberI'veEverSeen; #mynewgotoplumber

Diana H.

08/10/2019 12:00:00 SA

My husband and I decided to return to Free Flo Rooter and Plumbing due to their prior good customer service. Josh returned again and this time help to fix a leaky toilet that has been tricky for us to DIY. He is good at quickly diagnosing issues, is friendly and professional and fixes problems thoroughly. He also provided fair quotes for some issues we are having with the shower valve and will be back to fix that as well. Highly recommend this company!

Glorious M.

1/19/2022

Nothing short of happy again, Double, double happy! It started with a leaking water heater. Free-floating Steve arrived Monday evening to assess the situation. He gave us immediate emergency service shutting down the heater, rerouted the water, then drained the tank. Next day he returned with a new water heater, added a drainage pan & pipe down through the floor and out to the side of the house, oh and strapped her in place.

Sure is nice to finally have an honest, reputable company in my contacts. This was the 2nd time I used this company. THUMBS UP!

2 Days later.....Help!

Suddenly the kitchen sink is leaking, Steve came right out, replaced the faucet. I took his advice by sticking with a name brand, much easier to find the parts. Bye bye Ferguson Pro-flo.

I trust Free-Flo! This was the 3rd time I used this company. TWO THUMBS UP!!

Laurel C.

7/25/2022

Wow! I am SO relieved that Ben and Ricky came out to repair my leaking copper pipe in my front planter box today. In fact, they were able to come earlier in the day than planned, which worked out even better with my schedule. I am now able to have the water back on in my house after having to turn it off all weekend because of the leak. Ben fixed the pipe by replacing the section that was bad, and he soldered it well. The job didn't take long at all. Unlike many other plumbers I have worked with in the past, he knew that the City of Pasadena likes to turn the main line on and off themselves. So, I called the City, and they came out quickly to turn the water back on for us to test the pipe. No leaking! Yay! Then, I asked Ben about some other recommendations for a water regulator and sprinkler valves. He assessed the problems expertly. I had priced these additional jobs before and found his estimates quite reasonable. I look forward to having Ben and Ricky return later this week to do those jobs as well. I will provide an update and review on these once they are complete. Thank you, Ben and Ricky!

Ish Y.

6/19/2022

Thanks to these dudes, my leak was fixed the same day! Nick, gotta thank you for your professionalism and workmanship. Will definitely call them again when the need arises!

Teo P.

12/23/2022

Patrick saved my ass!!!!!! He cleared my main sewer drain and even ran a camera inspection and gave honest and fair pricing and recommendations for repairs. My go to plumbers for life. Highly recommended. Thanks again Pat!!

Justine N.

1/27/2023

I reached out to Free Flo Rooter & Plumbing to take a look at my shower handle valve, because the water in my shower was lukewarm. They got back to me almost immediately with an appointment time, and then were able to fit me in even sooner than expected. Patrick M came through to take a look -- he was super friendly, explained everything thoroughly, and fixed the problem quickly. Shower is now very toasty and I'll definitely be a return customer.

Jennifer K.

02/12/2023 12:00:00 SA

Patrick came out to clear a stoppage for our toilet on a Sunday morning. He checked a variety of things around the property, explained what and why he was doing the checks, and what he planned to do before actually doing the work. He was upfront about the fees, which were reasonable & was super polite (put on shoe covers on his own accord) & friendly. He explained what work may need to be done in the future but did not push any additional repairs. Initially when I was searching on Yelp for local plumbers, I was unsure about the large quantity of 5 star reviews, but after this first interaction - from the ease of making a same day appointment to the repair process - I agree that Free Flo Rooter was a great choice. I will definitely call and ask for Patrick for future plumbing needs.

Eric M.

03/03/2021 12:00:00 SA

Free Flow plumbing is lucky to have Anthony as a representative/employee. Anthony came out after hours to clear a clogged shower drain. He cleared the drain in a timely manner. Anthony was very polite, funny and knew what he was doing. I can't say enough about how pleased I am with Free Flo. I highly recommend this company for your plumbing needs!! Thanks again Free Flo!!

Gohar M.

1/18/2020

Wow these guys are amazing I messaged on yelp and got a response from Rafee the owner he scheduled me for a shower stopped up had Steve come out and clear it in minutes he cleaned everything after and was so polite

Graig K.

5/26/2022

It's hard to find a reliable and honest plumber but we are glad that we found Free Flo.

Our kitchen and bathroom sink got clogged at night. We reached out to several plumbing services and Free Flo was the only one that got back to us and was able to provide pricing over the phone. Everyone else either did not return our call or told us that they had to see the situation before they can give us a quote.

Josh said that he can have a technician out the next day from 11-1 but Patrick called the next morning and said he can come earlier since he is in the area.

Patrick was on time and he was very transparent and we can tell that he was doing all he can to fix the situation while keeping it cost effective. He approached the situation with process of elimination to get to the root cause of what was clogging our sinks.

He was able to do same-day repairs and he kept us updated throughout the whole process.

It's very hard to find a great plumbing service and I can say that for any future problems we will be contacting Free Flo and asking for Patrick.

Amanda L.

5/28/2019

Anthony was awesome--super professional, on time, pragmatic in figuring out the solution, and then quickly repairing. Could not have asked for better service, and cost was completely reasonable. Would definitely use these guys again.

David K.

5/27/2021

Called them for a clogged drain. Nick came out with his camera and explained everything that was going on with our drains as he gave them a colonoscopy. Nick is very knowledgeable and friendly and his sense of humor helped us get through our drain disaster. He cleared the clog and replaced the wax seal on our toilet. He worked quickly and thoroughly and left everything spotless. Thanks Nick!

Kelly m.

08/09/2021 12:00:00 SA

This is an update to add to my review about service recently. I have used this company before and called them out again this time for a gas leak they repaired the minor gas leak and I had my gas restored the next day thank you so much for coming out

Sharon B.

10/28/2017

Our pipes are destroyed by roots and grass. Home is flooded. Very bad situation. Great repair job done without cutting my concrete drive way and without cutting of the water! Great service and great price. Quick service with 10 year warranty! Definitely recommended!

Jessica W.

6/29/2023

I had a clogged toilet that I couldn't unclog myself. Patrick helped me unclog the toilet quickly and made sure everything was okay before he left. I will definitely use their service again if I have any issues.

Armando P.

10/07/2018 12:00:00 SA

I had the pleasure of having Free Flo Rooter help resolve a rather unpleasant experience with a clogged main sewer line on a Sunday evening.

Worked with Ben and Ruben to get them out to my home ASAP. Their responsiveness was great (about four hours but only because I wasn't available...they could've been out to my home in two hours if I was available).

Work was completed in about 30 minutes. Cost was VERY fair considering they came out on a Sunday night. If needed again, they'll be the first ones I'll call and so should you.

Carlos A.

5/15/2020

If you are looking for an honest and good plumber, Free Flo Rooter is the plumber to seek. I called several plumbers and explained my situation with pictures. Ben from Free Flo Rooter have me an accurate and honest quote, below the overpriced plumbers. He came and repaired my toilet and plumbing issues and found the root cause of my leak. He did more work than requested and did not charge additional. I can't stress enough but this is a honest plumber that will not overcharge you.
Good luck for your Yelp request.

Ronald L.

04/10/2018 12:00:00 SA

Excellent excellent excellent......
Came at midnight and solved my problem.
Very very reasonable price.
Recommended plumber.

Mr. M.

12/24/2020

I had an excellent experience with Free-Flo Rooter & Plumbing. Steve did an outstanding job overseeing the installation of a new two way clean out and a pipe bursting replacement of my old mainline. Steve and his team (Keith and Nelson) were professional and the quality of the work and the speed of the work was extremely impressive. I will happily recommend Free Flo Rooter and Plumbing to friends and family.

Gary C.

02/12/2020 12:00:00 SA

Anthony was my technician and he was fantastic! Extremely professional by offering to take his shoes off (the small things matter) and then looking at the water heater. I needed them for my annual service of descaling and he explained all of the steps, was very knowledgeable and even gave me tips on how to best monitor the system. I am absolutely recommending Anthony (and in fact already have to my neighbors). Very fair price quote and would not accept payment until everything was completed and I was satisfied. Couldn't have asked for a better experience! Thanks Anthony!!

G N.

4/28/2021

Anthony came out to snake a backed up kitchen sink. It was a pleasure working with him - he was clean, efficient, and was helpful in explaining some existing plumbing issues that could be improved. From initial contact via Yelp to finishing the job, these guys do a great, honest job - would definitely hire them again, and highly recommend.

Christina F.

05/08/2020 12:00:00 SA

Anthony came out quickly for the initial consult, and was polite, informative, and helped me get a short term fix for what was a bigger issue. He was very patient with my toddler who was running around. He gave me a quote for the long term issue and explained what his recommendation was and why. When I finally had them come out to fix the bigger issue with our sewer line, everyone that came out was polite and SUPER efficient. They had to dig a gigantic 10 foot deep hole in my backyard near some landscaping and after it was all done you could not even tell anything had happened -- they were very thoughtful about separating out wood chips, keeping the dirt off the lawn and putting everything back without leaving a mess. They made sure to keep me updated on their progress and what they were finding, and at the end of it, I was just so impressed with their work and service. Absolutely would use again.

Martha R.

06/02/2019 12:00:00 SA

I live in an apartment and I clogged up my kitchen sink. Unfortunately I had to pay for it. The owner has used Free Flo before so I was skeptical on how much this would cost me. But to my surprise they gave me a quote that was affordable and did they great job beyond just cleaning out my drain. I can't recommend them enough. Oh yeah and to top it off they were friendly to me and my dog.

Sam L.

4/25/2020

This review is an updated review of the additional services that I had from Free Flo. These guys are always friendly, professional, and no bull-shits!! They will try to get to you with help at the worst time possible when you are in plumbing hell! I had to call them once before the quarantine on Friday Night, 5 pm, with Los Angeles traffic in the middle of a rainstorm while my backyard flooded. They still made it to my place in about 40 minutes and saved the day.

They don't charge you extra, or force/scare you to replace things looks like need a fix, but don't need to. The services I had from them cover from replacing our antique water heater, re-pipe the house, kitchen sink clogging, toilet leaking, and block water drainage in the backyard.

There were times (maybe two times) that they did not charge me anything when they found out my plumbing issues only need a five-minute tweak on some small thing. They also honor their work as they will come back to fix if the serviced problem shortly happens again. I have services done by Josh, Ben, and two other associates that I am sorry that I did not get the names.

Ben and his associate did my last job. It was a clogged kitchen sink and leaking toilet at first. Then, they found the issue in my vertical pipes, and the water valve controls the water to the toilet tank. The vertical pipes were always a hidden issue we have for years as they are one of the few items in the house that was from the original build date and have not been re-done since we bought the house. I decided on the spot to have it replaced with the Quote Ben gave to me. The job took another turn as it became harder than they expected, especially we have a raised foundation, and it is a narrow space for a big size grown man to crawl under to fix the piping, and they had still need to fulfill other pre-arranged appointments. So, they came back the next day and finished the job in an hour, and everything is good to go!

I highly recommended them to anyone needing plumbing service in the area!

N C.

01/11/2022 12:00:00 SA

We had a bathtub faucet that wouldn't pull out. I did the Yelp quote and got a response immediately. They set up a free estimate and Josh B was able to come out even earlier than planned. He was super helpful. Josh took a look, identified the issue immediately, knew what cartridge to get, came back, and replaced it extremely quickly. Once he opened the faucet, he discovered the handle on the faucet was broken too. Josh ran out to go get a new one and was back in no time with an exact replacement. The whole process was surprisingly quick. The faucet is extremely easy to use now. I would highly recommend Free Flo Rooter. Great service and extremely fast.

Alex Y.

5/18/2021

The water heater at my new home was leaking gas so I thought it would be a perfect time to upgrade to a tankless water heater.

After multiple in-person quotes, I found Josh at Free Flo Rooter to be the most detailed in his explanation of what needed to be done and mentioned things that others failed to bring up. From the beginning I could tell that he was detail oriented and I greatly appreciated that. I also was able to contact Josh after hours about having to move the planned water heater location and he got back to me as soon as possible. Amazing service and extremely friendly, not to mention a competitive quote.

While Josh recommended a different unit, I opted for the larger version, the Navien 240A2, which recirculates water and is a bit bigger than necessary for our household but this was a personal choice based on my own research. I was never upsold or persuaded to get a larger, more expensive unit. I truly appreciate Josh's honesty.

I opted to install our tankless heater outside and it looks AMAZING. Everything was done right and they checked our gas/water lines in the crawlspace multiple times to ensure nothing was leaking. Josh's crew was also respectful of our home and very friendly as well.

I've only been in LA for a couple of years and never had to call a plumber but I'm happy to have found my go-to guys now.

Sarah D.

05/05/2018 12:00:00 SA

They came to Pasadena the day I called, fixed the main line clog, cleaned up more than they had to, and replaced the wax seal on the toilet. Their prices were fair, according to the internet. I recommend them.

Rachel T.

11/27/2021

Got my water heater flush/descaled and they did a good job! Customer service was great! Thanks again!

Princess M.

4/26/2021

I had an issue with our shower not turning off after using it. The water coming out of the shower was hot even though it was on cold. I immediately looked on Yelp to find an emergency plumber to help fix the shower so it wouldn't be on all night. This was a Sunday night too at 10pm. I sent a message to Free Flo Rooter and Plumbing and got a response from Rafee who responded promptly. He advised that I call since it was an emergency situation. I called and Ben was open ears to hear and help with our issue.

I sent him photos of our shower handle and unfortunately it is an older model that he did not carry on hand, which is understandable. He encounters this type of valve once every 3 years. He told me he was currently at a job and still had a few hrs left to finish and wouldn't be able to fix it tonight because he did not have the part but was willing to come early in the morning before his other appointments. I really appreciated his efforts to help us fix our problem. He went above and beyond and fixed it with ease. He arrived on time and was very communicative in the whole process.

Ben is great at teaching as I asked some questions too since I am genuinely curious about it and what went wrong. Overall, I had a great experience with getting our issue resolved quickly and for a reasonable amount. Ben is your go to guy for everything plumbing! I highly recommend Ben and Free Flo Rooter and Plumbing!

Jumah T.

7/21/2020

Top notch service from the initial yelp message to set up an appointment, to the estimate, to the actual job was easy and efficient.

I was initially having work done on my backyard from a landscaping company when they told me I would need to hire a professional plumber to cancel a line that was going into the backyard because it was coming from underneath the house. I saw all the 5 star reviews that Free Flo had so I messaged them right away on a Saturday. Rafee said they could have someone out to take a look on Wednesday and I informed him that the landscaping work would have to be put on hold until the plumbing issue was addressed. Rafee found time for Monday morning so I took it.

I got a courtesy call from Ben on Monday letting me know he was going to be there in 20 mins which I appreciated. I have a old house with weird pipe layouts but Ben was able to figure it out and let me know clearly what needed to be done and gave me a fair price. He told me they could come out Wednesday for sure but he'd try to do it on Tuesday depending on the schedule. Well later that afternoon on Monday, Anthony called me and informed me that his crew finished up a job early and could come and start the job right away. I gladly accepted, and they were at my house within 15 mins. Ben had informed Anthony what needed to be done, but Anthony and his team (Charlie, Nelson, Josh) still took the time to figure out where all the different pipes lead to.

Im very happy with the work they did, the time it took, and the communication throughout the entire process. Free Flo is going to be my go to plumbers from now on.

Big thanks to Rafee, Ben, Anthony, Charlie, Nelson and Josh

AV L.

10/23/2018

Excellent service. Highly recommend.
Professional prompt friendly efficient. Josh Ruben and Chano were a wonderful team.
Always Answered phone on second ring. Personal touch on their job. Gave good advice. Did not ask for payment until job was well done. Worked with us the whole way on a drain back up and check valve problem. Best experience with plumbers we have had.

Simon W.

03/03/2020 12:00:00 SA

Nick did a great job fixing our plumbing problem. He was extremely diligent and hard working, coming over 4 times in total. He really went above and beyond. We were very happy and and appreciative.

Sandie C.

1/14/2020

Nick and his crew where very knowledgeable and friendly. We had to replace 250 feet of sewer pipe. They kept things nice and tidy, during and after the job was done. Nick always made sure we understood what was happening and told us like it is.... in which I really appreciate. We are planning on using their service again to repipe our duplex in the near future.

J B.

7/25/2018

Our shower/tub was backed up and we had another plumber come to fix it. He used a drain snake but couldn't clear the pipe so he went under our house and said the tub pipe was leaking. Plumber gave us an estimate which we found quite high. I called Free Flo Rooter. Ruben and Nick came to the house later that same day and cleared the tub drain with the snake! Ruben and Nick were friendly and reasonably priced. They also checked under the house and patiently explained the situation down there and gave us a reasonable estimate to update the pipes under the house.

Diana H.

2/28/2020

Steve and his team at Free Flo are the best! They really deserve all the rave reviews here. First time working with Steve was to install sewer caps. And they did not disappoint. They did a great job, were on time, courteous and cleaned up after. The second time, we were in middle of redoing our laundry room and had unexpected issue with the water pipes. Steve squeezed us in his busy schedule and saved the day! Steve and his team will be our go to for everything plumbing now.

Shoshy L.

04/04/2020 12:00:00 SA

Ben is the best. He deserves your business because he is capable, prompt, kind, generous, friendly, and skilled. He quickly and efficiently fixed our plumbing issues. Seriously, look no further for your plumber.

cindy y.

05/04/2022 12:00:00 SA

Nick was great - so glad to have found people you can trust and rely on to just get things done the right way. We called Monday morning and he came out right away. He was able to quickly figure out what the problem was despite the unusual piping going on in our 100+ yr old house. He was courteous and respectful - went into the crawl space under the house from the outside whenever possible and when he had to enter the crawl space from our bedroom, he laid down plastic and wiped things up after. Very communicative as well - texted & sent us videos during the time they were working on things to keep us updated. Nick definitely helped make a terrible / stressful situation better. Will be going back to him for any future needs.

Karen A.

8/30/2023

We started having issues with our garbage disposal and several toilets at our house. Called Free Flo and Patrick was amazing! Super nice and really committed in getting things done the right way. We have old toilets and he took extra care to finding the right parts for them. Couldn't be happier with the service! We've had so many other plumbing companies work on our old house since moving in 10 years ago but Free Flo Rooter is far and away the best out there!

Abie A.

10/09/2015 12:00:00 SA

These guys were very professional. There were early to the job & took care of my flooded tub. They were pet friendly too which is always good because my dog doesn't like new visitors. I would highly recommend hiring this crew for your plumbing needs!

Carlos D.

10/28/2021

I had Free Flo do two jobs for me. One was the pressure regulator which improved the pressure in my house even better than the previous time I had it fixed with a different company.
The second job was replacing a water heater with the dripping pan. They also added an expansion tank.
Their recommendations on both jobs were really helpful and made an improvement on both items. They recommended a metal pressure regulator which has worked better than the plastic one we had, the pipe on the dripping pan to lead where we could see if there's a leak and many more.
They were timely and even call me like three days before my schedule time because they had an open spot so that was great.
Steve and the crew were nice and explain things and answer the questions I had.
The only thing that I did not like was that replacing the shut off valve for the water to the water heater was $75; which I don't understand why is so much if they were already at the job site. Must say though, the valve is better than the prior and I guess it wasn't the worst price because I still got it (this is more like a recommendation to them).
Based on the above, I will keep using them and do, and will, recommend them!!

Miguel C.

3/24/2020

Dino and Anthony came right over and got to the bottom of our problem almost instantly. Super straight forward, clear explanations, and totally thorough. We were back online without a hitch. Will call for all of our plumbing needs.

Michelle G.

7/14/2023

My new refrigerator was delivered 7/6/23 but couldn't be installed due to a corrosive water line. Patrick came in the allotted time. He and his assistant were professional, friendly, and knowledgeable. He gave me options to what could be done. He also showed me different areas that could be upgraded when I was ready. Fantastic work. I highly recommend this team!!

Stormy D.

09/01/2023 12:00:00 SA

FINALLY!!! I have found a plumbing company that i will stick to and recommend to others, forever!!! Communication was A+, they text you to remind you of your appointment time and actually stick to the time frame. The technician that came out, Patrick, was so wonderfully professional, kind, courteous and knowledgeable !! He got the job done perfectly, and cleaned up after himself which sounds like a given, but you would be surprised at how many other companies and technicians I've dealt with in the past, who do not do that. I HIGHLY recommend this company and HIGHLY recommend asking for Patrick, if given the option. I'm forever a customer and am so glad i finally found a reliable company i can trust in every aspect from communication to a job well done, and everything in between. Thank you Free Flo.

Elle Z.

5/24/2021

Another great experience! Nick came over and fixed my toilet in less than an hour. I definitely appreciate he came with mask and shoe boots. Recommended honest and transparent service.

L T.

06/05/2020 12:00:00 SA

Nick came out and clear our main drain very knowledgeable and professional and explained what to look for and what I don't want to see in the line. Very friendly.

Kenji M.

12/14/2020

Had a toilet issue late Sunday night and this company sent out a guy named nick who was awesome, he was so informative on what the issues were with my drains I felt like I could open my own plumbing company after lol. Great company great service and great employees if I could give 10 stars I would for sure

J. G.

01/10/2022 12:00:00 SA

I just want to add up to my previous reviews about this company! I have had to get a couple new water tanks replaced. Nick changed both of them at different times and always happy to call them up (I'd feather not have to but... ). They do show up on time and they are pleasant. This happened during COVID lock down but I never got to write it earlier... giving a 5

Michelle S.

8/31/2021

Once again, Free Flo saved me from a kitchen sink disaster. Anthony, you ROCK! Thank you so much!

Jeffrey Y.

11/07/2018 12:00:00 SA

Excellent service, response time was great, very reasonable and knowledgeable. I will definitely refer to them again but hopefully won't have to nothing personal lol

KMaxie C.

12/16/2021

Steve came out to my home (3) times to fix plumbing problems I had in my bathroom, and then in my kitchen sink. He is professional, on time, and friendly. I highly recommend this company. Steve is wonderful.

Camtu N.

1/16/2023

they come out very quickly. do the job right away, some price are fair and some are over price. I would check with other plumbers to compare price, especially water heater installation.

Derek M.

6/17/2020

Great service, friendly, courteous really wanted to solve our problems (we had several) and help us out. Nick was very professional and wanted to help me understand the problems I was having. Fixed our constantly running toilet and showed me how I could stop it in future, also increase or decrease the water level. He also took a look at malfunctioning valves and checked the water meter at the street multiple times to make sure we weren't leaking water. Will definitely call Fre flo rooter again!

Ed S.

06/06/2021 12:00:00 SA

Since my last review I've moved out of town but still own a rental property back home. Water was backing up in the tub of the master bathroom and my tenants were NOT happy. I'm so glad I had a company I knew I could trust. Even though it's been years since I last used Free Flo, they did me solid and provided just as good service this time as they did last time. Drains were so clogged up and it took a bit of work, but they got it all taken care of. My tenants were super happy and I still have a plumbing company I can trust. Thanks again guys.

E L.

3/14/2018

Don't be fooled by Ben's nonchalant phone etiquette -- Reuben and Josh are attentive and prompt tradesmen. We needed maintenance on our water heater, Josh sorted it out [and gave honest recommendations about what we did/ didn't need for our circ pump] and they came back to clean the filters on our sinks when the water pressure was low. Will definitely call them when we inevitably need some roots cleared down the road..

Maddy I.

02/12/2020 12:00:00 SA

Very courteous and efficient! Took the time to ask if he should take his shoes off as soon as he walked in the door. Only 20 minutes for the whole visit to unclog my shower drain (my landlord and I had both tried and failed to snake the drain previously) and replace the showerhead free of charge because mine was sad (it really was). Paid with credit card. Wish I had thought to ask his name specifically!

James O.

7/13/2020

Great service... arrived early... fast had the drain clean in minutes. Had a mask and practised safe distancing. I will use then again.

Joon S.

09/10/2019 12:00:00 SA

I requested a quote from Free Flo Rooter & Plumbing through Yelp, and when they responded within a few minutes I knew I was dealing with professionals. We were having drain issues with the master shower at my house, and they quoted a very reasonable price and set an appointment for later the same day. The crew, led by Nick, arrived on time and explained the issue and solution very clearly and thoroughly. They did a quick, clean, and outstanding job, and even helped us with a few small plumbing issues around the rest of the house. I would highly recommend them for your plumbing needs--and I suspect I will be calling them again myself. Thank you, Nick!

Sandra B.

02/12/2021 12:00:00 SA

Steve and Louis were fast, friendly and efficient. During covid it's hard to get comfortable letting people into your space but they were beyond respectful and fully prepared with shoe covers and face masks.they worked super fast and did a great job!

Christopher W.

9/14/2021

Great job on a rough-in for master bathroom. Clean, efficient, communicative. Worked with me on layout, selection of pipes and valves. Good attention to detail on valve position and wall relief. Nice guys too! Excellent value

Nathan T.

09/04/2022 12:00:00 SA

Excellent customer experience with Josh. He came day of for a clogged bathroom sink. He resolved the issue within the hour and charged a fair price. Josh was professional, courteous, and fast.

They accept Zelle which was also very convenient. Will definitely consider calling him again for future issues.

Mat M.

06/11/2020 12:00:00 SA

These guys were very professional, explained everything, and did great work. Would definitely use them again.

Barry B.

05/04/2022 12:00:00 SA

As before, these are my Go To plumbers. These are the guys to call. Friendly, honest & fair. I highly reccomend them!

Dee J.

7/25/2021

I needed a whole house re-pipe and hired Free Flo plumbing after talking to a number of contractors. Ben was the most knowledgeable about the work I needed and very straightforward. I felt comfortable giving my business to him and Free Flo. They were prompt and responded quickly. On the day of, Anthony was excellent at managing the work, explaining every step, figuring out some tricky issues I had. The guys were very professional. Excellent customer service all around. I was very satisfied with the work and how they treated my home.

David M.

3/24/2020

A fast,professional, courteous and efficient visit from Anthony and Dino. Our house is 100 years old and the plumbing can be a jigsaw puzzle. Free Flow gets it right every time. Almost immediate in their response time. Thanks guys!!

Jeffrey N.

9/23/2019

Responded quick and arrived early! Fair price and great service, would recommend.

Tanya Z.

9/20/2021

Cant say enough positive things about free flo rooter plumbing. I had a a pretty bad clog in my drain that I finally got around to trying to fix. I called this plumbing company and they were so communicative with fair pricing. The plumber was so friendly and amazing he fixed my clogged Drain with no issues and even played with my dog!!!I would use this plumbing company again in a heart beat

Ramon A.

02/01/2019 12:00:00 SA

Had 3 quotes, these guys had the lowest for replacing my main sewer line. I was skeptical because the price diff was by as much as 3K !!!
But since they had excellent reviews I went with them. I figured they'd find something wrong & charge me extra but, since they were the lowest quote I was prepared to paying them extra. So guess what? I was right! they found something extra BUT they DID NOT charge me extra! They pointed it out and fixed it & I paid what they quoted!
They were excellent. They showed up when they were supposed to & did what they said they'd do. Thanks Ben & Ruben!

David L.

11/26/2019

I highly recommend this service. Nick was very professional and knowledgeable. Many thanks! Monrovia B

Anastasia L.

04/04/2019 12:00:00 SA

Mostly what I liked is that the man was simple, easy going and no issues at all my requests..he fixed all the stuff, even thou that I forgot for ages he took the initiative in his hands.. I am happy. Thank You guys 5 stars and huge thank you

Sharil F.

03/01/2023 12:00:00 SA

I highly recommend Free Flo Rooter & Plumbing. I have used their services twice and have been very happy with the service. The company always offers a quick response to my inquiries and are reasonable in their prices. Nick is fantastic! He is thorough in his explanations and is very knowledgeable. A+ rating!

Roy M.

9/23/2020

I had a plumber come out for slow hot water pressure problem and after paying big bucks he fixed nothing then ghosted me. Ben came out today and fixed my problem in under an hour and I now have full hot and cold pressure and new pipping and fixtures to my water tank which was the problem.easy fix at only $150 ben was professional,and knew what he was doing and was told if he can't fix it no charge.and free service charge estimate.will definitely use ben again and recommend them to others. thanks ben for great service

Allen H.

11/29/2017

Ben is the best plumber I have ever had in my 40 years of needing
plumbing repairs Knowledgeable
He will tell you what is best for you
His helper Reuben is just as good
I thought my water heater was broken but he inspected it and serviced
it working like new
Allen

Simone I.

03/09/2019 12:00:00 SA

We cannot recommend Rafee and Ben's team enough!! They offer the best prices you can find to solve your plumbing issues. Nowadays it's really hard to find honest and professional companies as Free Flo Rooter. They are extremely professional and they will not leave your house until they solve your issue. They go above and beyond for what they are paid for. They offer free estimates unlike many other companies.
They came to our house in Sherman Oaks after we discovered that we had a sewage build up and collapsed pipe connecting to our main sewage line in our yard. Ben and Raffi's team arrived early in the morning and as they discovered more issues on our sewage line, they kept on digging deeper and deeper (started from 7 feet down to 10 feet!). They addressed every issued encountered, running cameras and hydrojet after replacing all the pipes with brand new ABS ones. They didn't leave our house until the problem was completely fixed, tested, cleaned and working 100%. Free Floo Rooter have definitely found lifetime customers and we will recommend their services to everyone in need of plumbing work!

Tiffany T.

8/29/2015

Free flo came to my rescue when the toilets started backing into the shower early morning. Ruben came by right away to consult and give me an estimate. He explained the dire situation, and given the fair price right off the bat, I said plleeaassseee fix it asap!!! He put his team to work within the hour and had the backed up toilets running again by the end of the day. Which was awesome...until he told me the mainline plumbing to my 1940 home was corroding, crumbling and collapsing...and probably won't survive the week given that they just cleared all the junk that use to hold it up. Insert wtf emoticon here. Ruben kindly and patiently explained the situation, my options, and advised on which approach to take. I did some research to validate his information and hired him on the spot, again. Although the second problem was a lot worse, Ruben made it painless for me. He was very communicative, patient, and easy to work with. I would definitely recommend this company to my family and friends!

Golden T.

6/14/2021

Nick P came by a day before my scheduled appointment and cleaned out my clogged up bathroom sink in no time. Quick efficient and effective.

Kristine R.

8/30/2019

Free Flo Rooter was a pleasure to work with. Our main contact was with Josh and he was courteous, prompt and thorough. Our main sewer line had cracks in the cast iron portion and tree roots in the clay potion. It was time to have it replaced. He was able to show me the issues on the camera, offer various options for fixing it and ultimately his recommendation. We sought out quotes from a few other plumbers and were happy we went with Free Flo. As we have young children, it would have been difficult to stay home during the repairs. As Josh knew we wouldn't be home, he sent pictures and updates frequently. I very much appreciated that! And they did their best to restore our yard after they were finished. Will definitely be working with Free Flo for any other future plumbing needs.

Hubert W.

12/14/2019

Our kitchen sink suddenly started to stop draining water and came to a complete halt tonight. I jumped online to see what plumbers would be available on a Saturday evening as we wanted to get it fixed as soon as possible. When I came across Free Flo Rooter & Plumbing, I was initially a little skeptical that there were all these reviews, and they had 5/5 stars on YELP, which is unheard of!

True to form, they picked up immediately when I called, gave me a fair estimate for the problem, and within 1.5 hours, I had Josh knocking at my front door. He was extremely courteous, professional and very respectful to take off his shoes prior to coming into my house (which is something I GREATLY appreciate when workers come in as I like to keep my house clean). He explained what he was doing every step of the way, knew exactly what to do, and even showed me what was causing the problem.

While taking apart the garbage disposal under the kitchen sink, he noted that it was on it's last legs, and when I asked if he could replace it, he actually had parts available in his truck and was able to install a brand new garbage disposal in the same visit.

Both he and his assistant worked quickly, completely cleaned up the work area, and placed everything back in it's original place prior to leaving. It usually takes a lot for me to be 100% satisfied with a contractor's work, but I have to say that I'm 110% satisfied with everything that Josh did.

Next time I have any plumbing issues, Josh is who I'm calling back!

Dennis H.

02/02/2023 12:00:00 SA

The reviews for the work that FreeFlo has done for others is warranted. Nick and his helpers did an amazing job at our church investigating the source of blockages that we continued to have in one of our bathrooms. Over the years other plumbers have made mistakes in trying to correct the problem. Nick spent several hours over three days with his camera trying to unclog huge buildup of sludge to be able to find the sources of the problem. Once he found them he had a plan to correct it. He was dogged in his determination to have the problem corrected so we never have to have blockages again. Once they started the work it was completed pretty much in one day. Before the work started He showed me through the camera where the problems were and after he showed me how they no longer were going to be a problem. Nick is very thorough and professional. And the price was fair. I plan to use Freeflo for future plumbing problems at the church and at the charter school we have on site.
In the meantime, another crew from FreeFlo was running a new sewer line at my house. It was just a crazy coincidence that I had the same type of problem at two different locations. Ben, the owner, assessed the problem in my house and gave me a fabulous price to run a new sewer line, about 100 feet. He is a great guy, friendly and easy to work with. His lead man, Anthony, who supervised the work, is a very kind and and knowledgeable professional. He was thorough in explaining what they were going to do. The work was done in two days. After that work was completed I pointed out that we were having sink backups in the kitchen periodically. When the camera was placed in the lines, it showed that the lines were very clogged, corrodeo, and old. So they gave me a great price to run all new lines under the house and all new hook ups to all the sinks and toilets. They completed the work in one day with little inconvenience to us. They hauled away a huge pile of heavy galvanized and cast iron pipes and did a great job cleaning Up. The crew worked really hard, spending many hours under the house. What great work ethic. I highly recommend this small, family owned company for any plumbing issue you may have.

Vanessa M.

4/27/2020

Steve and team were incredibly fast and responsive when I discovered I had a bad leak on a Friday evening. In the midst of the COVID-19 shutdown, they sourced the precise parts I requested, and repaired the leak the very next day. Communication was great, and I'm incredibly relieved they took care of everything so quickly.

N. W.

07/05/2016 12:00:00 SA

Ruben from Free Flo Rooter and Plumbing came to look at a leak underneath my kitchen sink. I thought it was a catastrophic issue due to the fact that after changing out the supply lines (twice), I could not get the leak to stop. Well fortunately for me, Ruben used his magic and fixed the problem. Turns out, the supply line connector wasn't seated correctly, thus causing the leak. (Silly me)
I'm not giving Ruben and Free Flo Rooter and Plumbing five stars just because he fixed the issue, I'm giving them five stars because they answered my call on Independence Day (they weren't grouchy) and they scheduled an appointment to see me, first thing, the day after Independence Day. Ruben was friendly and professional, he was patient in addressing all my questions and concerns, and most importantly, he didn't make me feel like an idiot. Not even a little bit. Lol. From here on out, I will be using them for all my plumbing issues.

Andrew M.

02/06/2023 12:00:00 SA

We had another emergency and called our go-to plumbers at Free Flo. These guys work very hard and they teach you what you should and shouldn't do with your plumbing to keep it running smoothly. These are the guys you want to call. Today we worked with Anthony and the amazing Leo! They fixed up our kitchen and ended up putting in a new faucet with a sprayer and got our dishwasher draining properly. These guys are the best, we don't call anybody else.

We had an emergency plumbing issue with our kitchen sink late at night and ended up calling the plumber at 10:00. Nick showed up an hour later and quickly dealt with the clog we had in our pipes. We're so glad we called Free Flow Rooter! Nick made easy work of something we could never have handled on our own. He was very professional and helpful and explained what we should and shouldn't put down our disposal!! (Treat yours gently if you don't want to call an emergency plumber!) Thank you

Marlene M.

11/05/2022 12:00:00 SA

On Thursday, Nick came out to my apartment complex to install a new water heater. He arrived as scheduled and communicated with me via text and phone calls.He was very professional and did a great job. I highly recommend Free Flo Rooter and Plumbing as they are very detailed, knowledgeable, and honest. I've used this company several times and they have never disappointed me.

Van P.

8/23/2021

Our toilet got clogged and we called another plumbing company and got a high estimate. They say whenever you have a problem, there is typically more than one way to solve it and due to the high costs we wanted a second opinion.

We contacted FreeFlo Rooter to see if they would go down the same route or come up with another solution. Josh came in and validated the problem but recommended a more logical less expensive method of fixing the problem. He and his team took the extra time to analyze the problem thoroughly first to come up a logical way of fixing it. They did all of this free of cost. Josh didn't waste time trying to make a sales pitch. He told the problem as is and how he would solve it. Josh answered all our questions in lay mans terms so we understood exactly what was going to happen to fix the issue. We appreciated the honesty and decided to move forward.

Josh and team were very professional all throughout. The job was done in time and as promised. Josh and team were very extremely easy to work with. We will definitely be considering FreeFlo for any plumbing needs in the future

Joe A.

08/11/2020 12:00:00 SA

Rarely can I say it was a great experience when having to do a major repair at a significant expense. Got a call from Josh and he listened to my problem. He was out the next day and gave me a quote which was the best of four companies. He was professional and explained everything in detail. He replaced my main sewer line in one day. I will definitely be using and recommending this company from now on.

Natasha P.

07/04/2018 12:00:00 SA

On a holiday no one wants to have any problems but we did.. I found Free Flo on Yelp and decided to call after all of the amazing reviews and they did not disappoint. They said we will be there within two hours and they were a bit earlier than that which was fantastic! They completely cleared out our main sewer, used the hydro jet and within 30 min we were cleared! I am and was extremely thankful for their service. They were so nice to talk with during the process. Honest & reliable. I will be calling them again for future service in a heartbeat! Thank you so much!!!

Derek R.

10/07/2022 12:00:00 SA

Free Flo has been there to take care of my home's plumbing needs. I have had them out twice: once to snake my home sewer line and a second time to hydrojet it. They have always done excellent work, are clear about communicating the issues and how to resolve them. Also unlike most companies these days, Free Flo arrives on time. Steve is awesome and very easy to work with (hopefully due a significant bonus or raise). I have personally recommended them to a number of other home owners.

Maral D.

05/09/2015 12:00:00 SA

Best company that has ever been referred to me I used these guys to change my drains under my house I had gotten a few estimates and these guys are very reasonable I will be using them for all my plumbing needs and refer them to everyone

Jackie R.

05/05/2014 12:00:00 SA

A wonderful, talented family works this great plumbing business, and they take pride in the work they do and in the way they treat their customers. My 90 year old father had a run of bad plumbing luck which started with a broken water heater which needed replacement. Ben and Ruben (cousins) replaced the water heater for him at a great price. While they were at the house turning the water off at the main line, they discovered a bad leak in the main line. The meter kept running after the water was turned off. My Dad needed a new main line on his home which was built in the late 1950's. They gave him a good price for the main line replacement and got the work done in a neat, timely manner. In addition, Dad was able to get a badly needed new toilet to replace a leaky, broken one in the house, and the guys also rebuilt the frozen shower fixtures in his bathroom for a an extremely fair price. During all this work, we met Rafee, Ben's older brother and Ruben's cousin. Also, I don't want to forget to mention Arsineh, a very sweet sister-in-law, who worked the office phone and helped with the scheduling of work, etc. They were all extremely nice, kind and caring individuals. In addition to the great work and fair prices they charged, they took time to talk to my father and explain things to him as well as to us. They are all timely, clean, great plumbers who give amazing service to their customers. I whole heartedly recommend Free Flo Rooter to anyone who needs plumbing help. These guys are good! They will not cheat you. Their reputation means a great deal to them and they act accordingly. Check their web site for money saving coupons.

Ally C.

11/15/2022

We worked with Steve and his team a few times, including a sink clog and an emergent flooding situation at our home in San Gabriel. The latter became a huge problem for us as we found that tree roots had grown to crack our underground pipes. Steve always updated us---at least twice a day---to each of us on the progress he and his team were making, and he thoroughly explained the situation even if it required repeating himself multiple times (much appreciated since this was my first plumbing fiasco in the house!). We got an estimated quote for each portion of the project, which helped us prepare for the final bill, which was comparable to other quotes we got from other companies/plumbing services. Steve's team also worked during dry hours of rainy days to keep the total days of the repair shorter. I really appreciate their services!

He also remembered and petted our dog =)

Jason Y.

07/04/2020 12:00:00 SA

I called this morning (on national holiday) for get a quote and service if possible, and they called me back very soon with available hours although it is a holiday. I suddenly had this water leak in my front yard from nowhere, lucky for me they were able to send their technician (Anthony, such a nice guy) right away, and Anthony was able to figure out the problem, and repaired the leaking pipe within short time. This is my second time using their service, for now, I am happy with both of their services.

Mark D.

03/08/2022 12:00:00 SA

Quick qoute to replace my faucet came out a couple days and did the job quick and looks perfect now

jimmy v.

03/10/2021 12:00:00 SA

Great service! Made a last minute call this morning for service. Anthony responded quickly with a fair price, arrived promptly and took care of the install. Customer service was great. He explained all options thoroughly and cleaned up afterwards. I would definitely use them again.

Dave B.

6/29/2023

We had a pipe blockage causing our shower to back up. Anthony got there early (calling ahead to make sure it was okay) and got us fixed up in no time. He was super friendly and courteous and even went above and beyond to clean and disinfect the shower after clearing the blockage. Overall exceptional work and good vibes all around, highly recommend Anthony! :)

Melania O.

11/14/2018

I desperately needed a plumber because my kitchen sink was backed up. A friend of mine referred me to Free Flo Rooter (Pasadena) because she had the same issue. I was so impressed! They came out the same day, at a time that was convenient for me and reasonably priced. Couldn't ask for more. If you're having plumbing issues, definitely call them! Nick was the person who serviced my kitchen sink, thank you Nick!

Sarah V.

05/03/2023 12:00:00 SA

We had a plumbing emergency at my grandmother's house in the evening and Anthony came out right away, and was so kind and helpful. He fixed the issue right away, and was so patient with all our questions. This was the best experience we have had with a plumber. I would definitely use this business again for my families plumbing needs without hesitation.

Katie L.

11/02/2019 12:00:00 SA

I got help by Rafee for some questions that I needed help with. Rafee was fast to reply.I got a appointment from 2-4pm. Nick called me to tell me after he is done doing something, he will be on his way. He told me he would be at my house by 3:30 but by 3:30 he texted me that he was going to be late. He arrived 20 mins later. It didn't bother me that he was late because I'm pretty sure that he got alot on his plate especially with his job and he still update me on being late. He introduced himself and shaked my hand. I told him the problem and already have a idea what the problem was. He used a tool that has a camera and we see the problem. He was very specific about everything and was brutally honest but I think it's good to be brutally honest especially with serious situations that need extra care for. Nick was very kind, caring, funny and professional. You can tell he's very passionate about his job and a very genuine person. I would definitely hire Nick and his team. Hardworking and also care about their customers :) Nothing can beat people who strive to bring ray of light into other people's lives. A postive experience and I learned a lot .

Nick P.

07/06/2020 12:00:00 SA

Had a leaking pipe in the crawl space under the house, and it was brutally hot today. Dino showed up on time, wore his mask, and was conscientious of our house rules, not to knock on the front door due to a sleeping baby and a yapping dog. He handled the heat, the crawl space, and the coveralls with pleasant professionalism, and he was able to fix our issues on the spot.

I have dealt with other plumbers in this area in the past, and this was my first time calling Free Flo. I will definitely be going to Free Flo from now on. Highly recommend these guys.

Kristen Y.

10/11/2021 12:00:00 SA

These guys are life savors! Came through us while visiting the Los Angeles area in eagle rock where my brother stays. We were having a gathering on a Saturday night and started to get a really bad odor from the house and realized a cap from the sewer in the back yard was open with a bunch of gunk and dirty stuff coming out it smelled so bad. We called a few plumbers to come out and rooter the issue but they were either charging so much or couldn't make it for a few hours. Free flo rooter said they would be there in an hour and even gave estimate over the phone. The price sounded fair so we told them to come out. They snaked the drain line and unclogged it within fifteen minutes and the best part they didn't raise the price or make any excuses to charge more or up sell us. They got it done and also cleaned the area where there was a mess and charged us then left. Rafee is awesome and so nice. He explained the problem to us and also recommended a future hydro jetting. But never pushy about anything. Thank you free flo!

Tim R.

7/23/2021

Quick service. Listened to my needs and took care of plumbing business. Didn't over sell.

Andy L.

09/02/2020 12:00:00 SA

WORTH EVERY PENNY!!!! Dino is the man!!!!!
My toilet was slow draining for days, on monday midnight I requested for service thru Yelp, tues morning the manager replied and scheduled for 4-6pm, DINO called around 2p saying he could be there earlier, we end up met at 3p, upon arrival he was very polite, professional and explained to me what he's going to do and at what price, price quoted was reasonable, after trying with his manual aguer, it didnt help and we had to move on to the bigger power tool, again, he was very professional, he told me what he think the problem was and at what price it cost to fix it, price quoted was reasonable, I decided to move forward. He removed the toliet, use the power snake to go down and wasted no time the snake hook on roots from a tree, he cut it, cleared the pipe, supervisor then came with the snake camera going down the pipe to show me whats the problem/damage and what is needed to be done in the future, Dino then fix the toilet for me, suck up all the water around and help wipe down the floor. Dino was really polite, patient and professional, I am really happy with the job they did, and I would happily recommend them to my family and friends. 5stars *****

Jeff T.

10/14/2020

A few months ago a drain by the side of my house broke and Josh came to fix it within a day. The service was fast and friendly. Josh explained to me what the pump was for and walked me through the whole process of repairs. 5/5 would recommend them for plumbing needs.

Annie H.

2/27/2023

Ricky and Ben came out and solved the problem. Came out in the rain, not only resolved kitchen pipe draining issue, also gave some helpful advice on our shower issue. Really nice people. Definitely recommended.

Herb C.

4/17/2020

I had Ben from Free Flo Rooter come out to my house to clear a drain in my laundry room and he got here when he said he would. Ben is very polite and courteous! He did a great job and I would recommend him to anybody who needs an excellent plumber fast.

Ms. C.

5/19/2020

Excellent service from Dino and Ben! I'd recommend them for fast and great work. Honest with great prices. Mindful of making a mess. Came out a second time and was able to give good advice even when it was not a plumbing issue.

Jason D.

9/17/2021

Had an issue with our kitchen/laundry line getting blocked up. NP arrived and assessed the situation. Efficient work, friendly, good communicator, and got the job done. Offered valuable suggestions to help avoid future issues. Good price point. Grateful for dirty work done well.

David O.

12/21/2019

Happy with the service. Unclogged my sink with no issues. Stayed with the original estimate. Would use them again and would recommend them.

Florence H.

08/03/2021 12:00:00 SA

Nick installed a new kitchen faucet quickly and efficiently, and the price was very reasonable. Would give Free Flo Rooter & plumbing 6 stars if I could.
Florence

Goric W.

7/25/2022

The drain for my kitchen sink had a leak. Steve was able to fix it in a timely manner, he is very professional and knowledgeable, the price is also very reasonable. I would highly recommend Free Flo Rooter & Plumbing!

Jessica L.

5/31/2022

We had Josh last week come out and replace the stem on out shower valve. After multiple phone calls to other companies and being told we'd have a delay in parts Josh was responsive and fast at making the trip over to our house. He saved us some money with the repair in comparison to what the other companies were quoting and was able to help us on the spot! Great company to work with, this will be our first choice next time we have any plumbing issues!

Chloe R.

9/13/2022

I called Free Flo Rooter yesterday for my backed-up sink and they were so awesome about getting someone out to me. Patrick, our technician, was actually able to come earlier than expected and was in and out super quick! He was professional, honest, and kind and talked me through everything so I understood what exactly the issue was. Everything is resolved now but if anything comes up in the future I will definitely be giving them a call!

Scott B.

10/17/2019

I can now rest in peace knowing that my toilet isn't going to spontaneously explode.

The whole process was an absolute pleasure. I made a consultation/estimate appointment one week ago, and the individual showed up within the two-hour window provided. Steve came out to take a look at a leaking high-pressure toilet system. I asked several questions about the pros and cons of each possible way to solve the issue, and he helped me make the best choice to suit my needs. After deciding to replace the toilet itself, Steve immediately hopped in his truck, and went to Home Depot. I texted him the model I wanted, he brought it back, installed it, and we were good to go! Very quick, friendly, and affordable.

David B.

3/28/2022

We had our hot water give out and needed someone to come over stat. Josh and his partner were here within hours, quickly diagnosed the problem, gave us some suggestions and advice and were on their way. Extremely friendly, very knowledgeable.

Edward M.

10/13/2022

Patrick, Josh, and their team were true professionals. We had a leak which led to extensive damage to our laundry room and bathroom. Patrick/Josh and his team were quick to come and repair the plumbing system at my home. They were great communicators and very experienced and gave several solutions to our problem. Once I picked a solution, Patrick was able to bring his team in and fix the issue in a very timely and efficient manner. I am very glad I picked Free Flo to resolve my plumbing problems. Would highly recommend their services and expertise and will use them again in the future if I have any plumbing issues.

Souseh B.

3/27/2021

While I was out of town our babysitter called and told us the house was backing up.
We found free flo on Yelp called them around 8 pm Ben answered the phone came out explained everything to my husband over the phone gave a reasonable price and got our main sewer line unplugged awesome service

Crystal L.

12/27/2016

Both kitchen sinks backed up full of dirty water. I couldn't deal. Found these folks on Yelp. Answered the phone right away. Gave me a solid estimate over the phone. AND were at my house in like an hour. Problem was fully fixed in about 15 minutes. Price was super reasonable and they take credit cards.

Cannot recommend them enough - super fast, professional and friendly service. It was actually a pleasure having the tech in my house! If you have a plumbing issue, this is who to call. They work all over LA too! Couldn't be happier.

Scott M.

1/28/2020

Called and had them take a look at my property, within just a couple of days they had replaced my main sewer line, and replaced all galvanized pipe with copper. Nick and his crew were always fast, respectful, and cleaned up great at the end of the day. Total professionals, I won't be using any other plumbing service

Update: January 2020- I have used Free Flo A few more times since my first review, every single time these guys have solved every issue, whether it's been a simple stoppage, or a major issue. Always fast, always professional, and always extremely fair pricing.

TThese guys even go out of their way to find less invasive methods to complete the job (if possible), they managed to re pipe a sewer line (different property than my first review) and managed to do it without ripping up any flooring, which was a huge surprise and relief, as it saved me a whole lot of headaches.

Best plumbers ever, Nick, Anthony, Chuy, Ben, and anyone else who's name I haven't mentioned, yall are true professionals.

Lalo Q.

8/27/2019

Sooooooo I come back from a three week vacation and the minute I put a load of laundry, all the water from my washer backs up into my shower tub, WTF!!!! I immediately look on Yelp for a professional and reliable plumber to fix this. Called on a Sunday, they come look at the problem on a Monday and fix it by Tuesday. Level clean out and hydro-jet washed the sewer line. Honest, upfront and fair priced. Thanks again Josh and Chano!! Definitely would recommend and would call again.

Ken F.

6/17/2020

Our regular plumber wasn't available so based on Yelp reviews, I called Free Flo. Our sink wasn't draining and disposal wasn't turning over. They came and used a special Allen wrench to unclog disposal and left it with us. Didn't charge us! We had them look at our kitchen faucet which had poor pressure on cold side. Encouraged us to buy new faucet since manufacturer doesn't make replacement cartridge anymore. Once we got new one, they came back and installed it, cleaning up after themselves thoroughly. Very reasonable rate, too.

Julien B.

07/09/2020 12:00:00 SA

Great service! Very short response time and thorough professional clean job!
The technician took time to explain to me what was being done every step of the way and went beyond my initial request at no extra charge! 5 stars indeed!

Harry Z.

11/01/2019 12:00:00 SA

Very quick response, every time response within 10 minutes.
Showed up on time.
Very professional and efficient, fixed my draining problem.
Offer all kinds of payment options.

Brian S.

4/24/2021

Anthony has come by our place twice now and is amazing. SO nice and considerate. He works really quickly and we've never had a problem after. My dog also loves him, so that's always a plus. 1000% recommend.

Rozzel L.

7/26/2022

Great people and great work! We had to hydro jet our pipes because we had a root clog in our line to the city. Josh came out the next day and took care of us. Can't thank them enough!

Ocean B.

10/24/2022

This review is way overdue. After we moved into the house, we constantly had sewage clog issue. We hired 5 different plumbers and some plumbers came multiple times. The problem was never really fixed until Ben did a thorough inspection, identified the root cause and fixed it once and for all. This happened in 2020. We've never had any issues ever since. Highly recommend this company and especially Ben!

Flash f.

2/29/2020

We contacted 3 plumbers through yelp. Of the 3, this company was the most kind, helpful, courteous, and most affordable !

On top of that, this company offered the same water heater replacement as the other two, but at a lower price.

Ben, the estimator, took off his shoes, greeted everyone kindly and was courteous enough to step around our kids playmats.

The other 2 plumbers who came liked to scare people with a this is bad, that is bad, you need to replace that, not up to code, etc .. They also had the you're wasting my time attitude.

Ben didn't do that. He listened, tried a couple things to get our water heater to work, then discussed with us a solution. He was positive, not scary or bored.

Anthony and Gino came the next day to install the new wayer heater. Very friendly, courteous about their shoes, said hi to everyone, smiled, and overall made it a friendly encounter.

Vivian E.

10/13/2018

I noticed water dripping from the roof at my parents house.. so I called a few places, got a few quotes. I called Free Flo and when Nick came to inspect, I was very impressed with everything he was communicating/explaining. It was a great experience, and I will definitely use their services again. Nick was also wearing a pink shirt for the month of October for breast cancer awareness and they donate a % to the cause! Now as a woman, I was very excited to see that and to participate! Again thanks Nick for everything! You guys rock!

Charles L.

07/01/2020 12:00:00 SA

Nick did a great job for installing my new garbage disposal. He also gave me some useful suggestions for the plumbing setup. Fast, honest and great service. 5 stars!

Jayson M.

7/21/2021

NP is awesome. Very helpful. Thanks for your time and efforts. I will definitely recommend your service to my friends. Two thumbs up :)

Nathan C.

6/17/2023

When it comes to exceptional plumbing service, look no further than Nick and his team at Free Flo Rooter. From start to finish, they demonstrated professionalism, efficiency, and a commitment to customer satisfaction that exceeded all expectations.

Nick and his team excelled in various aspects, including their fast and efficient service, keeping clients consistently updated, providing cost-effective solutions, and avoiding overselling unnecessary services. Their extensive knowledge, informative approach, and dedication to establishing a true partnership with their customers truly set them apart.

With a comprehensive sewage/water inspection, they left no stone unturned, ensuring the plumbing system of a newly purchased home was in pristine condition. They promptly fixed and replaced a leaking pipe, added a convenient shut-off valve, replaced a water heater flawlessly, and even installed a water softener for improved water quality.

Nick and his team's professionalism, expertise, and honest approach create a plumbing service experience like no other. From start to finish, their commitment to customer satisfaction and their ability to deliver outstanding results make Free Flo Rooter the go-to choice for all your plumbing needs.

Lars M.

11/10/2011 12:00:00 SA

A friend of mine recommended Free Flo Rooter to me recently. I live in an apartment and my landlord usually sends her own plumber out, but this was an emergency that couldn't wait. What can I say?! These guys are quick, friendly, and reliable! I'm definitely going to recommend my landlord use their services from now on!

Matt N.

1/16/2023

We needed some maintenance on our clean out. Josh was super helpful and quick to respond. Highly recommended.

D R.

01/11/2019 12:00:00 SA

Ben was very professional, friendly and knew just what needed to be done. Fixed the problem quickly without any problems or mess!

Leo H.

06/05/2023 12:00:00 SA

Free Flo was great at keeping me informed as to when the plumber was arriving. Patrick came on time, explained clearly what has to be done to unclog my kitchen drain. Work was done very well and the price was fair. Great job!

Aaron H.

3/15/2022

We've had 2 plumbers out for a stopped up toilet. The1st plumber left the cap off the sewage overflow on the side of the house so it was literally a crappy situation! The 2nd plumber basically said Yeah this needs a cap got in his van--thought he was going for a part...and never came back.

Nick from Free Flo came out, assessed the situation and shortly after we had a giant root removed from the pipe. And instead of just calling it done he investigated and saw we need to actually replace the nearly 100 year old pipe so they started the next day (today) there's also a plan for getting rid of the...er...sewage on the side of the house. And he fixed a leaky outdoor faucet while he was at it! Would definitely recommend!

Steve W.

11/16/2016

It's easy to go with a family run business. They care about the customer feeling taken care of without price gouging. Our master shower was plugged up for a couple days while I tried my own solutions. Wrong! Just call them. Ruben came out the day after I called them. In and out within 15 minutes and he cleaned up after he fixed the clog! Done!!

Yeso H.

1/18/2020

I'm glad I did a double check on the company I had out prevues to calling for free flo
We had a main sewer line stoppage in our house use everything was backing up into the shower and we have guests coming in from out of town , we had a company out that said we needed too do a spot repair we called one other company that said we can have itt jetted with water .
After calling around and getting prices ben from free flo gave us a great deal not only did he jet it and run a camera he explained things better then he last
Thanks I will recommend you guys too all friends and family

daniel k.

4/15/2019

Free Flo did a great, professional job at my house in Studio City. HIGHLY RECOMMENDED! Thanks Ben!

Adam K.

12/09/2020 12:00:00 SA

These guys are amazing. Had a plumbing issue at the restaurant. The guys got here in 30 min fix the sink like it was cake!!! Thank again

Eric G.

06/01/2020 12:00:00 SA

Free Flo Rooter was absolutely fantastic. They were prompt to respond late on a Sunday night in the middle
of a pandemic and came by early Monday to assess the situation and provide a free estimate. It turned out to be a little more serious and a pipe needed to be replaced, but the guys came back out the next day, took care of everything and fixed my issue flawlessly. They are professional, excellent at what they do and a great group of guys - an absolute pleasure. Do not hesitate to contact them with any of your plumbing needs. I would give them more than 5 stars if I could.

Doug O.

8/26/2019

Had to have work done literally at midnight, after a water heater anode rod change snowballed into both the water heater valve and the whole house valve breaking in succession. After sawing out the old valve, soldering wasn't working, and Ben was the only one willing to come out on such short notice.

He first was super helpful on the phone to see if I could fix the problem myself, and when he realized I didn't have the tools for it, he came out and was there in less than 10 minutes. He definitely knew what he was doing, and was super friendly and encouraging as he worked. He did a great job and was super efficient, and the price was better than what anyone else was willing to charge.

Are definitely my new go-to plumbers. They simply are the best.

Jason C.

12/14/2022

As always Free Flo Rooter comes through! Patrick came by on a Saturday afternoon and fixed our main water shut off valve in an efficient and professional manner! Highly recommend Patrick and Free Flo for all of your plumbing needs!

Danny W.

3/30/2021

I called initially to troubleshoot my washer drain which was backing up, and Nick (Apeh!) walked me though an honest and thorough analysis of my house pipe drainage issues and their causes. After collaborating with my wife, we decided on his recommendation to upgrade all the pipes/install a main drain clean out to ensure our house built in 1924 was trouble-free in the future. They worked fast and pricing was great. I was initially hesitant to even call a plumber out for help, but after this experience I would not hesitate to call Nick for help or advice. Their 5-year parts and labor warranty is great to have as well, and shows their commitment to quality work and equipment.

If you need honest advice without an upsell and friendly service with a repair or project, give them (or Nick) a call.

Jennifer O.

3/21/2019

Free Flo is the only plumbing service we will ever use again. We were literally in dire straits. Spent a whole day trying to figure out our plumbing issue. We were in over our heads. Rafee and Mel saves us. We couldn't turn on our water: so no bathroom, kitchen, showers, flushing, dishes, etc... your life stops. They get you on the schedule immediately and show up at all hours if needed. And they don't quit until the job is done!
So many people these days flake out or give up too quickly, turn around and say you're out of luck. Not these guys. We will never forget how they helped us. It cannot be overstated how grateful we are/were.

Yassi S.

3/28/2020

Dino is AMAZING. He help me take out a shower cartridge and did world of wonders all this while I have a stick dad at home. Couldn't recommend a company or DINO anymore. Come to them with any needs. Thank you again.

Francesca F.

4/14/2022

I am so grateful we stumbled upon this company. Nick has helped us tremendously for 3 plumbing issues so far! Nick is truly a godsend. He explains everything that is going on and is so straightforward and honest, he even helped me when our smoke alarms went off! I wish we had other businesses and people in our lives that were as dependable as Nick! I would give this company/Nick 6 stars.

V G.

09/08/2018 12:00:00 SA

Great plumbing company! I needed to have my main sewer line serviced. I called and gave them my info and explained my problem, they asked a few questions in order to give me a estimate over the phone. Told them my drains aren't draining good and I have a clean out with easy access. And just like that I got a price. They came out within the 2 hour window they promised me and called before coming. Snaked my sewer and cleaned up right after. They were done within 30 min all for a fair price. I like that they showed me exactly what they did and they were nice and polite and most of all stuck with the price they gave me. I will use them again for sure.

Javier M.

08/12/2020 12:00:00 SA

I recommend this company 100% , the gentleman that came to the house came on time and assessed the problem with ease. Super friendly with the dogs! Also great customer service, very friendly and helped me understand the problem I had. I would 10/10 recommend this company!

Benjamin F.

07/01/2019 12:00:00 SA

Ben came out to help replace my regulator and some incorrect plumbing on a new house I purchased. A really great guy. They came out quickly, and did a great job for a great price. I will definitely keep them on speed dial for my plumbing needs. Thanks again Ben!

Robert P.

9/20/2021

Clogged Shower Drain issue RESOLVED.

Thanks to Steve from Free Flo Rooter. Service very responsive. Steve arrived in about a couple of hours after my call for service. He was respectful in wearing the a mask and shoe covers upon entering my household. I appreciated it.

He quickly was able to snake the drainage removing all the hair and gooey.
No complaints here. Reasonable priced. Pretty straight forward service.

I would recommend their service to whomever is reading this review. They are LEGIT.

THANK YOU STEVE from Free Flo Rooter.

Andrew G.

10/29/2021

Fast, friendly, and efficient. Josh was very professional and honest. Would definitely recommend to friends and family.

Shunsuke H.

9/14/2022

I had originally scheduled and appointment for 2 days down but they had an opening so contacted me right away and dropped by very promptly. My technician was Steve and he was very polite and easy to talk to. He listened to all the problems I was running into and gave me a rough diagnosis. From what he said he pin pointed the problem and went straight to work. When he came into the house they also wore shoe cover so I was particularly thrilled with that haha.

The pricing was also reasonable with his proposed solution so I think it all worked out.

He made sure I saved his number as well just incase anything didn't work he could come back out himself to fix the problem.

JandC H.

02/08/2022 12:00:00 SA

I wish we didn't need to call them again but our home is old and has some plumbing issues. We had a tub that was backing up stuff from the kitchen sink. Even though they were really busy, Anthony came the next morning and figured out the issue right away. He gave us advice on preventative measures we could take so we don't need to call them again for a long time. I can't say enough great things about Free Flo Rooter & Plumbing.

Hilda P.

9/13/2020

This review is past due. These guys helped me in the past when our drainage was clogged. It was a huge job and it was during the holidays but they still made some time and did the job. The plumbers are nice, clean and trustworthy. Today, another emergency clogging in the kitchen and laundry happened, thanks to Ben who responded right away even on a weekend. He fixed the problem and gave a reasonable fee for the job. I can not thank him enough. They will go the extra mile to help their customers. Thank you very much to Free Flo Rooter! You guys are the best!

Yohanna C.

7/15/2021

They gave me the cheapest estimate. They are reliable, job done efficiently and clean up perfectly afterwards. Steve is awesome and the job was completed with professionalism. I highly recommend them.

Scott L.

1/27/2021

I called Free Flo Rooter because I had a clogged drain in my bathroom. On the same day, Nick came to solve the problem. He was quick, informative and thorough in solving the problem. He was also very professional; I plan on calling Free Flo Rooter whenever I need plumbing services.

KATHLEEN F.

08/04/2016 12:00:00 SA

We had a clogged bathroom sink that needed quick attention. After looking over some yelp reviews I decided to give these guys a call. Glad I did! They were prompt and courteous. They got the job done and charged what they said they would. No surprises. Highly recommend!

Ashley R.

04/08/2022 12:00:00 SA

I was having plumbing issues that needed to be addressed as soon as possible and came across Free Flo Rooter Plumbing that had amazing reviews with 5 stars and I'll tell you I was not disappointed. They contacted me right away and had Steve come early the next morning. He was very informative on what needed to be done, really nice, and didn't feel like I was being ripped off. They finished the job within a day and I couldn't be more pleased with their work I would highly recommend these guys to anybody and will continue to be a costumer.

Billy D.

11/11/2021 12:00:00 SA

Had a really bad drain clog where both my bathroom sink and tub merged together. Nick came out showed up on time and was very professional, knowledgeable, and informative. He got the drain working within an hour and cleaned up everything nicely. Highly recommend. Thanks Free Flo!!

Violet C.

6/17/2019

So happy we finally found a reliable plumbing company. Thanks to Anthony and his guys for the awesome job they did on our new house. What a nice guy, He even took his shoes off when going inside the house. Anthony is very knowledgeable and honest, and we would recommend him to everyone.

Ryan B.

10/19/2022

Ben and Ricky were reliable, fast and efficient. I would recommend to friends and family in a heartbeat!

Peter K.

9/26/2014

These guys are great! Not only did they fix my sewer mess that two other companies failed to do, but they also gave me an estimate that was nearly half the price!! Scheduling was a breeze, arrival time was spot on, they clean up well after themselves and explained/showed me everything that was wrong and what they were going to do to fix it. Definitely recommend them!

Patricia O.

2/18/2023

Nick is the best Plummer. He was very responsive when I had a water heater emergency. He also replaced the faucet in my kitchen and shower head in my bathroom. Work was excellent. Would highly recommend him

Mike A.

7/31/2015

Customer service focused plumbing professionals! From the 1st call, through the completion of the work at my home in Burbank these guys were professional, friendly and willing to go the extra mile to make sure I was happy with the service. These guys are licensed, bonded and insured which made it an easy choice to select them for the job. Ben came by my home and inspected my main sewage line with a borescope, finding damage at the main connection. He walked me through the options for repair and gave me an amazing deal (1/2 of what I was quoted by a competitor). His team dug a 5 ft trench, repaired the main connection and replaced a 15 ft section of aged clay pipe with ABS piping. I recommend this company to anyone looking for an honest plumbing service.

Itzel A.

12/30/2022

Josh was very helpful! He answered all of my questions and made sure I knew what was going on. I would definitely recommend for all your sewer issues!

Eric C.

08/08/2020 12:00:00 SA

I called Free Flo Rooter and Plumbing after having a bathroom sink that kept draining slowly, even after using drain clearing products. Steve came by, ran a few tests, and found the problem to be about 20 feet further down in the drainage pipes. He ran a snake through the drainage pipes and was able to clear the blockage quickly. Steve was super helpful, knowledgeable, and efficient. Additionally, he brought his own PPE, which helped me feel safer while he was working on my home during these times. Would definitely recommend Free Flo for anyone who needs a good, plumbing fix in the future!

Anais A.

2/27/2020

Quick and efficient plumbing service. Our kitchen sink was clogged.Steve, one of the plumbers,was able to fix it immediately. Very professional, knowledgeable, and prompt. Highly recommended anyone with plumbing issues to contact them!

steven i.

7/15/2018

We had a stoppage in our main line on a Saturday evening, just an hour or two before my son had invited a number of his friends over for the evening. I have a regular plumber but he wasn't available and many others I called also weren't available on Saturday.

Free Flo answered and showed up about an hour or so after I called. They checked the sewer main and found it was backed up. They cleared it quickly and the price was reasonable. Thanks Reuben for your help!

Gloria C.

1/20/2021

As a property manager, it's important to find a good and reliable plumbing service. Free Flo Rooter and Plumbing responded promptly to a quote through Yelp this morning and was able to come for a free estimate and repair this afternoon. The technician, Ben, gave advanced notice prior to arriving, was punctual, polite and professional. He resolved the drain problem in no time. Very satisfied with the service received!

Roxanne P.

06/07/2019 12:00:00 SA

We had a very tricky patio drain problem. The drains were backed up but it was hard to locate where the problem was. Ben came out and gave me an estimate. His prices were good but the main reason I went with him was because he was very honest and down to earth. His guys, Anthony and Charlie, worked tirelessly to find the problem. It took awhile but they never gave up and it was very important to them that I felt good with the solution they came up with. I've never seen anyone work as hard as they did. Each time they came out they made sure everything was tidied up and made sure I was happy with the progress. Even though it took a few weeks to complete the job, they never asked for any money till the job was done and I was 100% happy with their work. I would definitely recommend them and am thrilled to find a plumber I can trust.

Scott W.

5/25/2020

we needed immediate work on memorial day during covid-19 lock down because a valve broke under the kitchen sink. They got someone out same day (within a few hours!). Quick work and price seemed reasonable. Given the situation, I was grateful Steve came with his own PPE--he wore a mask, gloves, and shoe covers the entire time he was working.

Amber L.

11/28/2020

Ben came out within 15 minutes of calling. Fixed our emergency plumbing issue quickly. Super friendly and helpful! Definitely recommend!

Yael S.

9/21/2018

Ben is my hero!! Came late on a Friday night when my 95 year old Mom's fridge caused a major flood in the house and even walked me through shutting off the water until he could get there. I can't say enough great things about him. What a mensch.

Nan C.

12/09/2017 12:00:00 SA

We were referred to Ben by our electrician and he came out to give an estimate for repiping our whole house and the estimate was more than fair. But we decided to wait a bit because I was pregnant at the time. A few months later, our shower head started leaking and my husband was working crazy hours so we called Ben and he came out right away to fix and didn't even charge us anything! When we decided to finally do the repiping, Ben and his men were very efficient, got the job done in 2 days! And we just got our pressure regulation and pressure relief valve installed today by Josh and everything was done nicely. These guys are awesome...call them if you ever have a need for anything plumbing related!

Vanessa B.

01/02/2022 12:00:00 SA

We purchased our first home and needed to get our sewer line inspected. We talked with several companies and chose Free Flo, because they offered an option to spot repair rather than replace the whole line. Plus, Nick was easy to work with and didn't give us an aggressive sales pitch, which is always a bonus. They were able to schedule us quickly, and the repair went smoothly. Thanks!

Tony V.

5/27/2022

Awesome work. Did multiple (complex) jobs at my house and did it with great detail. Was on time and pleasant. Will certainly use them again. THANK YOU to Anthony.

Ashley B.

12/20/2015

So apparently my sewer line was clogged. A bunch of crap was coming out of the pipes in my yard so I called Free flo rooter to see what was going on. They came in and brought in a big machine called a hydrojetter (?). They pulled out a bunch of roots and put in a camera to show me how clear the pipes were, but my pipes were also broken. They were nice enough to let me know that I didn't have to fix it immediately... They could have easily up sold me and made me spend more money.. So I'm holding off on that for now. You don't get honesty like that very often these days and I'm so happy I chose these guys. Will be using them again!

Jeremiah C.

2/24/2022

Free Flo has helped me a couple of times in the past few years and I've been really impressed by how quickly they respond to my messages, how prompt their techs have been and the quality of work that they do.

Last night I was finishing up bathtime with my kids when the tub valve started to get really sticky. I tried to turn off the water but the valve completely seized up and I couldn't even shut off the tub. I sent messages to a couple of different plumbers but Free Flo got back to me right away. Steve G. came out this morning, showed up when he said he would, and fixed the problem right away. I also asked him questions about some other work that I'd like to do and he took the time to explain everything to me very clearly.

I'll definitely be working with the guys at Free Flo again.

Kenneth F.

03/03/2023 12:00:00 SA

Needed to have my disposal replaced and not only was Free Flo the first to respond, they were also fairly priced, had immediate availability and was able to quickly complete the work. Highly recommended and will have them as my go to plumber.

Karen B.

11/05/2017 12:00:00 SA

Last Sunday, the pilot on my hot water heater went out. I have a plumber that I've used for years but he was out of town. I called various plumbers to get a quote on a Sunday call and Free Flo was significantly less. Ruben gave me a 2 hour window and called me earlier to let me know that he could come earlier if I wanted. He not only re-lit the pilot but he showed me how to do it. Honest, reliable, quality plumbing at a fair price. I will definitely use them again!!

Dennis L.

11/18/2019

We received a response within minutes and were able to make an appointment for the very next day. Steve was running ahead of schedule and called to ask if he could stop by a little earlier than our appointment time. He was efficient and thorough, and cleaned up after the job was completed. We will call again the next time we have a plumbing problem.

Spencer S.

02/11/2021 12:00:00 SA

Anthony came by and was by far the best plumber we've ever had. He took his time to explain all the issues and give his recommendations. He was very knowledgeable and generous with his time, great company, great plumber.

D L.

12/10/2019 12:00:00 SA

Ben came promptly and had our plumbing issue fixed quickly for a reasonable price. When the issue arose again, he came back immediately and fixed it for no charge. A super-nice guy, he also took the time to explain to me how to hook up my water filter. Very dependable and communicative.

George B.

11/29/2022

Josh and his team were very helpful installing a clean out and check valve on our sewer line. His team was clean, efficient, curious, and extremely polite. Definitely will refer them to all of my family and friends

Shawn M.

03/09/2020 12:00:00 SA

Called these guys in a jam with a backed up main kitchen line. Nick was out within a few hours when most plumbers were gone for the day. Explained the situation to him and within minutes he had an idea what was up. He put a camera down the main line to assess the situation and had it figured out rather quickly. Super knowledgeable, friendly and gave me a quote that seemed super reasonable for the situation. Will be calling you back to fix the issue! Thanks Nick!

Dando G.

12/26/2019

Had a block in my kitchen sink on Christmas. Inquired via Yelp that evening and got a quick response. Anthony showed up next day, extremely polite and professional. He explained the work/price, did exactly what he said he'd do, and gave me some tips on keeping the drain pipe clean going forward. Excellent, professional service. Finger crossed I won't need a plumber again anytime soon-- but if I do I'll be giving Anthony at Free Flo a call again.

Sameera S.

06/01/2022 12:00:00 SA

We have called Free Flo Rooter twice now and Rafee did an awesome job on the latest emergency visit. He was quick, helpful and respectful. I have nothing but good things to say and would absolutely hire them again.

marc b.

2/19/2023

Steve and his crew came out the same day to help us with our clogged kitchen sink. They quickly diagnosed the issue and let us know the iron pipe needed to be replaced. The crew was very neat and kept the work area tidy and completed the work the same day.

Very happy with the service and glad to find Free Flo Rooter.

Bob J.

3/31/2016

This is my first review. These guys deserve it. I found them on YELP. When my toilet flushed, my kitchen below flooded.My homewarrranty insurance sent a plumber who said I had roots in the line(not covered by my policy) and I probably needed a whole new main line. Free Flo gave me an appointment on my preferred day, sent a text to confirm the appointment the day prior and called me 30 minutes before arriving to confirm that I was ready for them. Clearing the line was efficiently done and while Ruben was writing up my invoice, Ben loosened a tight pipe for me in my sprinkler system and didn't charge me. I look forward to seeing them again when I call for help with my remodelling project.

Sheri A.

1/16/2021

Josh was our hero -polite, on-time and efficient. He saved the day on a Saturday when our toilet wouldn't drain. Thanks to Free Flo and Josh we got a simple fix and bought us time before having to move.

Jonathan B.

01/07/2023 12:00:00 SA

Patrick is amazing. He saved me thousands of dollars. I had 3 massive roots in my main sewer drain causing all kinds of havoc. He gave me multiple options on how to resolve the issue and chose the best one and gave a great price as opposed to the plumber prior to switching to Free Flo Rooter. It was a pretty big job and they got it done in less than a day. Thanks again! Will recommend!

Kelly L.

7/29/2019

The plumber called Ben came today and fix it so fast. The whole community's houses were backed up before but Ben fixed it so effectively. Ben even did a complete cleaning after he fixed everything. I highly recommend this company to everyone! They are awesome!!!

Sarah S.

12/04/2021 12:00:00 SA

After reaching out to several plumbers on Yelp, I am so happy that Ben from Free Flo was able to come out so quickly. Not only was he able to get here much sooner than we expected, he was very quick, efficient and friendly. Not to mention other companies were chat quoting me estimates 2-3x higher. He was able to fix both of our shower-head issues and a clogged kitchen sink/ garbage disposal problem in no time and was persistent to make sure things were just right. Having an accessible shower setup for my boyfriend's grandma is really important and thanks to Ben we have it all set now. If you're reading reviews trying to figure out where to go, read no further. These guys really are great! I'll definitely be using them in the future if we have any plumbing issues. Thank you SO much!

Richie T.

03/10/2019 12:00:00 SA

I've been using yelp to find anything I need for a long time but this is the first review I've done because it is very much deserved. I recently moved into a new place that unfortunately came with some horrible plumbing issues (bad garbage disposal, leaks, and the worst clogs I think I will ever see in my life). I called Free Flo Rooter & Plumbing after seeing so many great reviews and it was the best decision. I have been working with Nick for all the issues addressed and to say he went above and beyond is an understatement. Nick was very knowledgeable, professional and clear when explaining what my issues were, how to correct them and gave very good tips and recommendations. All the work came out great and I am very happy with the service. Thank you very much to Nick for the amazing work and I will definitely be calling Free Flo Rooter & Plumbing for any future services.

Susan C.

12/13/2017

Awesome, honest, conscientious plumbers! I am so thankful I found them on here. I manage properties and have had a really difficult time finding a reliable, honest plumber... but it seems my search is over! Jose came out the first time and was not sure what the exact problem was, so he fixed it as best he could and said he would return with another plumber - I was in a hurry and needed to leave so we set up a time for another day for him to return - when I offered to pay for that days service he declined and suggested that I pay when they returned... Really?!? Wow.. that's really fair to me! They just left and my problem is fixed better than I thought it would be, and there was no upselling. They just did a get job at a reasonable price. I'm sold! I'll only use them from now on... Ruben is the other gentleman that came today, great guy, I have complete confidence in them all!

Selah C.

01/07/2023 12:00:00 SA

I rarely leave reviews but Nick absolutely saved us tonight and we are so grateful! We had a gas leak in our apt behind the washer/dryer and the gas company told us we needed to hire a plumber to change the valves where the leak was happening. Until then, we had to completely turn the gas off. We didn't have heat, hot water, a working stove, and washer/dryer for 24 hours.

When I called to confirm my emergency appointment with Free Flo they said my landlord didn't book it and I wasn't on the schedule. But after talking them through my problem they fit me in anyway between 8-10pm the same night.

Nick was prompt, responsive, informed and so helpful. He really took the time to figure out what was going on and went to Home Depot to get the proper parts needed to fix our gas leak the night of so we didn't have to go another night without heat.

he worked with us for several hours and moved our refrigerator and washer dryer by himself. We have a galley kitchen and he had to jump over the counters and climb things to be able to fix the pipe valves. From my experience not a lot of plumbers would be willing to move heavy utilities and get their hands dirty like that just for the sake of getting the job done on the same day. It was a long night and work didn't finish until 10:45pm but in the end everything got done.

Nick really went the extra mile and I would recommend Free Flo plumbing to anyone in east LA or the Sam Gabriel Valley. Thank you again, Nick!

Peter P.

03/11/2019 12:00:00 SA

Ben and his crew were simply awesome and their Yelp reviews speaks for itself. With recent influx of rain, my outdoor drain was severely clogged and needed to be replaced.
Ben and his crew came out on a weekend and finished the job at a very reasonable price. He was honest and did not cut any corners to get the job done. Definitely recommend Free Flo Rooter.

Mike B.

5/18/2023

I had a great experience with Patrick at Free Flo. I had some fixtures that were intricate and needed servicing, but the calcium buildup made things tricky. He spent the time needed to do a great job, he definitely had the know-how, and was super pleasant to interact with. I believe Free Flo is my new go-to plumber and I will be asking for Patrick.

Sebastian A.

8/29/2019

Steve is the man! He showed up 30 minutes early and banged it out within 30 minutes. I needed a shower cartridge replaced and most places turned the job down because it wasn't worth their time. Free Flo Rooter & Plumbing sure gave me the time, charged me a competitive price, and completed the work without any issues. Thank You, Steve!

I will need bigger jobs completed in the future and will definitely give you a call!

Mark A.

7/28/2019

Had a water main bust, shooting water ten feet into the air. (Naturally this happens when we're out of town, leaving a canyon of mud down the hill, but I digress.)

Free Flo was very responsive, coming out to look at it the evening we got back, and said they could fix it the next day, assuming they could get the parts.

They found the parts from their suppliers in the morning, and came around noon. They cut out ten feet of corroded pipe and replaced it. Pressured up and zero leaks. They did a great job.

Maybe a little pricey at $2200, but worth it to me.

Kim H.

4/28/2020

Ben and Dino were great both times they came to investigate a plumbing issue. The first time they had to go through a number of possibilities and when finally resolved I was so happy with the cost expected outcome especially after the time and explanations they put in. The next time it was an easy fix and they surprised me again. They have great knowledge and a relieving confidence I will always count on. I highly recommend them.

I'm updating from an earlier post. Thanks Nick for your great attitude and expertise. I used to be afraid to call a plumber but everyone I've worked with at Free Flo has removed all those apprehensions. It's a relief to have a plumber I can count on and who will come when needed and not leave me with a big bill. Now I'm looking forward to updating some bathroom pieces.

Kahlua C.

6/13/2023

I've been getting hydrojetting and cable rootering done by Free Flo Rooters at my house's sewer line for a few years now and haven't had any clogging or backup issues since. Before Ben and Anthony hydrojet each time, they show me through their camera the existing root intrusions in the sewer line. Then after they hydrojet, they again show me the sewer line through the camera but this time it's clean and absent of roots. I was confident enough in their quality of work done at my house that I decided to have them also clean the sewer line at our family-owned commercial property. I trusted their recommendation to de-scale the cast iron portion of the sewer line and to hydrojet the clay segment. Although they could not guarantee there would be no sewer backups, I appreciated that they assured me they would come back out if any problems arose. Ben and Anthony are straightup guys who are conscientious of their work and provide excellent service at a price I found to be lower than their competitors.

Mick G.

08/01/2018 12:00:00 SA

Wow. These guys cleaned my drain with easy and no issues. This is after another plumber tried 5 times for two weeks. I gave up and called these guys who answered my call on a Saturday at 5 PM. Go with these guys and save the anxiety and headache.

Eli A.

04/05/2015 12:00:00 SA

We had an abrupt issue with a main sewer line that needed to be cleaned out. Can't recommend these guys enough. Fast service, amazingly competitive pricing. Friendly. They got the job done quickly.

Thanks again !!!!

Rey L.

12/02/2018 12:00:00 SA

I had a dire emergency that I had a sewer drain problem that caused my toilet to back flowing. It was a Sunday and no plumbers are usually working on Sundays. My house was flooding and human waste was all over the floor. How I used them once before, I said, 'let me see if they are available for this emergency on a Sunday'.

I called 'Free Flow Rooter & Plumbing' and they were at my house less than 30 minutes and resolve the problem.

When Ruben arrived at the house he comforted my family and assured everything will be fixed. He addressed the problem and corrected the back flow.

Ruben is a professional gentleman who resolved the problem, comforted my family, and brought a smile to our face during this disaster.

I must say 'Free Flow Rooter & Plumbing' is the best because of their professionalism, quickness, sensitivity during a stressful time, and great price!!!

They are pet friendly that brings a wag to a dogs tail!!!

Love you guys and thank you for all your hard work!!!

Elizabeth K.

11/02/2022 12:00:00 SA

Patrick unclogged my toilet in less than 5 mins after my hours of attempts and I am in awe wouldn't hesitate to call him again if I ever run into toilet woes (fingers crossed this was the first and final time tho )

Steph G.

07/12/2023 12:00:00 SA

They are very responsive and efficient and did a great job on our water heater. They are highly recommended!

c r.

01/01/2016 12:00:00 SA

I had a leaky toilet tank on New Years Eve and was up the proverbial creek. After calling a bunch of the other Plumbing companies just like you're likely doing, I called Ben. He came to my house first thing on New Year's Day, did his toilet wizardry and now our throne is fully functional. Stoked.

Jason T.

01/09/2021 12:00:00 SA

Our kitchen sink had a minor leak so I contacted Free Flo and they said someone could be out the next day. They arrived on time and called me before they showed up. Nick was super courteous and took care of the issue quickly. I'd definitely use them again!

Pasqual G.

04/10/2021 12:00:00 SA

Nick was dope! Very respectful to our house and extremely knowledgeable about plumbing. Had a minor issue with our toilet which he fixed immediately and then showed me how to do it myself in case it happened again. What was cool about Nick was that he explained everything he was doing and I always appreciate that in a specialty service. Appreciate him and will definitely hit up Free Flo again and specifically Nick !

Zack G.

02/07/2020 12:00:00 SA

Ben and Flo Rooter saved my weekend, called him in the morning, my wife was already packing kids clothes after Western Rooter could not get rid of the roots in my main line and the line was backed up, so we were planning on spending the weekend at my in-laws since we can't do anything, called free flo since they have done work and Ben made it to my house, opened the line, great outstanding service, cant beat their pricing as well

Eunice C.

7/15/2023

I called for kitchen sink clogging and I was able to get the service in the same day. Patrick called me before he came to let me know the estimated arrival time. He is very efficient and knowledgeable and pointed out what's wrong with the clogging. He also double checked everything before he left. Now our kitchen sink is running well!

Ziyu Y.

10/08/2018 12:00:00 SA

I've worked with several plumbers before and Ben is the best. There was a leak under my kitchen sink and I called 3 Pluming companies at about 10am on last Saturday morning. Only Free Flo said they can come out the same day. Ben came on time and got the problem fixed quickly. He figured out that the pipes were set in a wrong way and they were cut too short, so perhaps they needed to be replaced in a long term. I agreed with him. I've been struggling with the leaking pipes for a long time. There are always somewhere leaking. I called the other plumbers several times before. They did fix the leaking places, but some other different places leaked one week after their fixing. Since the pipes would not leak during the weekend, Ben said he would come and replace the pipes on the next Monday morning. He came at 9am and did a great job at reasonable price. I am very satisfied with his service. I highly recommend Ben.

Geoff S.

05/02/2021 12:00:00 SA

Ben was great. Great price, prompt service. Solid work. This my go to plumber going forward.

David R.

04/06/2018 12:00:00 SA

Called them this morning. They were in the neighborhood so they were able to work me in within and hour. They snaked the main line to the street and scoped it with a camera afterwords. Showed me where it will need work soon but I am good for now.
Both the work they did today and the estimate for what needs to be done were very reasonable. Reuben was like talking to a friend that just happens to be a great plumber. Thanks Free Flow. I will be calling upon you again. Thank you Reuben!

Joey T.

12/26/2019

Ben came over after christmas and quickly clear my kitchen drain. Very professional and super friendly. This guy is good and on time.

Joyce K.

12/15/2019

I had an issue with a cartridge replacement for my tub and also a water heater that was breaking down. Josh was able to get both items taken care of within 24 hours and even went above and beyond to figure out the unexpected challenges that were posed due to the old nature of the house. He was professional, courteous, and honest; I couldn't be happier that I finally have a plumber that I can trust. I'll be looking to Josh for any future plumbing needs. I recommend his services wholeheartedly.

Anthony T.

2/21/2022

Received notice from the City of Pasadena that my home had a water leak. Looked outside and found a small pool of water ponding in my front yard. Previously used Free Flo to address a clogged drain so I contacted them again through yelp to see if they could help. They responded within 10 min and we scheduled a next day estimate. Steve came by and said he believed it was a pinhole leak. Gave him a green light to excavate. He came back later in the day with his crew. Found the pipe and confirmed the pin hole. Repaired under an hour. Very pleased with their prompt service and Steve's explanations on the work they did. No hesitation to give recommendation.

Kimberly T.

06/03/2021 12:00:00 SA

Free Flo Rooter is awesome, this is actually my second time using them. I recently bought a townhouse and I needed my drainage to get checked out because during our home inspection the inspector stated my pipes are old and they should be checked upon purchase. Initially, the home inspector stated he wasn't able to do a camera inspection, but once I had the guys from Free Flo Rooter come I found out the other company was wrong and they WERE able to do the camera inspection. I'm so thankful for Free Flo Rooter and their expertise.
Rafee, Steve and Greg came out and were able to run a camera through drain line and showed me everything. I'm glad I contacted them because these guys know what they're doing! They even fixed a few other minor things I needed fixed around the house.
This company is very thorough, and as someone who doesn't know much about plumbing, I was worried I would be taken advantage of. But these guys were friendly, honest, and I genuinely trusted their insight on my homes issues. They told me what was necessary and didn't push anything which speaks WONDERS. Pricing was fair and reasonable.
I'd definitely recommend them to my friends and family and I'll have them come in again for any other issues that arise.

Scheduling was easy, I couldn't believe that there was someone available to answer my call and schedule with me on a Monday at 9pm for appointment the same week!

They were also very good with my mischievous husky, I appreciate dog friendly companies haha.

Thanks again Free Flo Rooters!

Lj P.

1/13/2019

On Friday night I faced a typical plumbing emergency: a stopped-up drain. (Why does this never happen in the morning?) The plumber I know best was unavailable, so I checked out Yelp. Free Flo had lots of high ratings, so I gave it a try. Rafee responded promptly and booked me for Saturday morning. Nick arrived on time, sized up the situation, and got right to work. He also noticed that the disposal had begun to leak, which probably saved me a serious cleanup job and another emergency call later. While he was doing the work, Nick educated me about a number of plumbing issues I asked him about, including the proper care of a disposal and the pros and cons of tankless water heaters--stuff I'd never heard other plumbers explain. I'm very pleased and will gladly call on Free Flo--and Nick--again.

Jaime A.

8/20/2021

Very professional service! They completed the job in a very timely matter. Nick got straight to work and solved the problem. Explained to me the issue and got the job done. Definitely will call back. Thank you!

Pris W.

9/23/2019

Thanks to Free Flo Rooter and it has fast friendly and customer service. Nick the plumber and his team not only completed the job in the timely manner, he is also very informative. They provide great service and communication. I would 100% recommend Free Flo Rooter and Plumbing.

Pris

grace n.

8/29/2022

Quick response, good communication. No surprises... issue was analyzed from a text video, was quoted a price, and a technician, Patrick, fixed the problem. Patrick was quick, efficient, and explained what needed to be done.
After the repair, Patrick wiped everything down and made sure there were no leaks.

Klaudia K.

07/03/2020 12:00:00 SA

Ben has been extremely helpful and responsive. He and his team are always ready to help, even with emergencies or any custom projects that other plumber got scared of. He takes care of his customers and makes sure the high quality of the services is maintained. It's not only about the price- he creates a relationship with the customer. The whole team is fantastic and respectful.

Eden R.

10/14/2021

Josh was the absolute best! He went above and beyond to get our hot water heater working again. Even though he was busy, he was determined to get us hot water again as soon as possible. Super thankful!!

Randall S.

4/16/2022

Fleeflo was great and Patrick & team helped a clogged sewer line go away. Thank you!

John T.

9/13/2021

my noritz tankless water heater broke only after 3.5 years and with the horrible worthless noritz warranty, i needed to replace the whole system. called josh and he was out here the very next day. installation was fast! price is fair for this Navien tankless water heater. we have used josh before and i highly recommend! thanks man

Danny N.

6/20/2022

5/5 honest. 5/5 punctual. 5/5 for the work done. He kept his word on our preagreed price as well. Despite the extra time and work involved. Very responsive and knowledgeable. He initially came out for a free quote and offered expected services. I Worked with Ben and his team. He was prompt, on time as scheduled on day of. Kept in touch by text. Main Water shut off Project was complicated by old plumbing. After several attempts and persistence, he made what was probably a near impossible job a success. He waited patiently for me to trst my water pressure, triple checked for leaks. And wanted to make sure I could sleep easy at night as a fellow parent.

Brandon K.

8/15/2019

Wow! You want to talk about a Rooter company that back up their slogan pet friendly plumbers I called Free Flo Rooter because I was having drain issues at my home. I got a couple of quotes, they gave the best price, and promised to come out because they weren't very busy that day. Great guys and genuinely nice when arriving. The two guys met my dog Apollo, and fell in love (my dog has a cruciate ligament tear) he couldn't really get up and play but loved the attention. So my story isn't about the plumbing, but more about how after they were done taking care of my plumbing issue, they told the owners Rafee and Ben about Apollo and I was contacted by them asking how they might be able to help. My husky needs a surgery that costs well over $5,000 and they took down my go fund me account information and made a very generous donation that same day.

The work they did was great, but these guys are just great human beings. Thanks guys, Apollo is one step closer (pun intended) to being able to walk and play again.

Susan C.

02/06/2020 12:00:00 SA

Free Flo was awesome. Our building had a sudden plumbing emergency with a leak that turned out to be a much worse problem with damaged pipes. Nick, our plumber, was really great. He explained in detail what he found and what our options were to fix the issues. Insurance got involved, so the fix had to span several days, but he kept us in the loop and helped us document the extent of the damage. He also came back on short notice to finish the repairs after we finished with the insurance.

Louie M.

06/07/2015 12:00:00 SA

I had an issue with my main sewer line and of course it had to happen on a Sunday. I immediately called Free Flo Rooter since I had used them several years earlier and remembered they were very honest. I thought that I was just going to get voice mail and would have to leave a message and wait until Monday to get somebody out. Much to my surprise a person answered the phone and before you know it, I had an appointment for a tech to come out in the next 4 hours. When Reuben arrived I remembered that he was the same tech that came out years earlier. That in itself is impressive, it's nice to see the same person after several years, that shows stability. Reuben proceeded to take care of my clogged sewer line.and had my drains flowing in nothing flat. He asked me to flush all the toilets and run the water in the tub to make sure all was well before he left. Bottom line is, if you need a plumber, I can't think of anyone better to call. THANK YOU Free Flo Rooter! ! ! ! !

Becky P.

07/03/2018 12:00:00 SA

Updated review: The owner of the company and Ruben both contacted me to sort this whole thing up. After a few phone conversations, Ruben came over and finally installed the parts for my dishwasher at no cost, obviously. I haven't tested the dishwasher yet but I'm sure if there is something wrong, I'll be able to contact the owner just in case. I honestly would have given them five stars if all of this would have been handled right away but the fact that we had to wait until now, I'm giving them four stars. I do have to say the guys are friendly in general so that made this process a little less awkward.

----------------
I had really high hopes for this company. The only reason why I'm giving them two stars instead of one is that they did schedule us right away and came in a reasonable time-frame the first time. We had a leak in our kitchen faucet and we had to shut down the main water pipe in order for the leak to stop until they showed up. Ruben, I believe he's the one that came over, was friendly and fixed the hot water pipe that was leaking. We asked if both pipes- hot and cold- were fine and he confirmed. He also talked to us about our dishwasher pipe that was connected to the hot water and told us we needed a new piece for it. He cut it off and told us that he actually had that piece but not with him. He mentioned he lived really close by and he would come over a few days after to install that piece for us. We didn't even get the information on the type of piece we needed because we trusted he would just come by and get that taken care of. My husband and I thought that was really great customer service and arranged the time so that one of us could be here when he would show up. He never did!

A day or so later, we noticed the cold water pipe was now leaking. We called them again and they charged us AGAIN to come over even though this should have been handled during the first visit. Another gentleman showed up and we explained that both pipes should have been changed at the same time instead of doing them at different times and pay for each visit. We were pretty upset and we also mentioned to him the issue with the dishwasher part that Ruben never came to install. The second gentleman told us he spoke with Ruben and that he would drop by a day or two later. We believed him and again he never showed up. My husband called them several times and for the third time we were told Ruben would come by and that was a lie once again. I waited over a month to write this review because I was really hoping this would be taken care of. It's unfortunate that this happened because at the end of each visit, both gentlemen reminded us to review them on Yelp. I told them I would since that's how I found them; however, there was no need for Ruben to tell us he would bring us the missing piece and install it for us if he didn't have plans to do it. He could just have told us which part we needed, but the fact that he cut it off, we felt we were in the dark and we just simply believed him more than once. I don't believe that's good customer service to over promise and don't deliver. Moving forward, I would hesitate to contact them because I wouldn't know if to trust them or not.

Daisy W.

5/26/2020

The most hardworking, kind, and respectful group of professionals. Highly recommend them.

We found them online and needed Someone to assess our plumbing situation (our tub started flooding with water and we couldn't use our kitchen sink . )
One of the men came over yesterday and gave us a free quote and was completely honest and explained everything and helped us learn about the pipes and what was going on.
He scheduled his coworkers to come out today and they fixed the problem in a couple of hours. They were fast and efficient (and wore masks during this time of covid19 in the hot sun).
I really cant put into words how great these guys are and I can not recommend them enough. I am most excited about having a company I can trust in case I need someone in the future or to refer to my friends and family.

Thanks so much guys we really appreciate your hard labor and dedication!!

(Picture posted was our pipe connecting to our tub that was overflowing!!)

Nelle L.

8/31/2016

I am a property manager, and today my top notch plumber AND rooter man were both booked, so I had to look for a plumbing company to come and handle a simple toilet clog (though important, because my tenant only has the one bathroom). I have 16 plumbing companies in my phone that I have tried, from situations just like this one, and I have to say that I would not use most of the them again. So I turned to my trusty YELP, and found Free Flo Rooter & Plumbing.

I called and left a message and received a call back within the hour. I told them what I needed and they were able to get to me the same day. Spoke to Ben, Ruben and Steve in the course of setting up this appointment. I could tell on the phone that Steve is the kind of guy that I want to work with again. After doing this as long as I have, I can tell by the sound of their voice if a vendor is going to be be reliable consistently. Seriously. He was communicative, friendly, and even gave me some great advice.

Another issue I am often faced with, is whether or not someone I haven't worked with before, is going to try and take advantage of a situation, because I am not present, and my tenant may not know better. (I had another company I called tell me they charged DOUBLE what Free Flo quoted me. They also told me that if they had to remove the toilet for any reason, it would go up exponentially from there. If their initial quote hadn't been so exorbident, maybe I wouldn't have been so leery, but it all sounded suspect.) Steve took care of the clog, no additional work or fees, and I paid the price quoted to me. So glad I found Free Flo Rooter and Plumbing!!

Kim T.

07/01/2022 12:00:00 SA

They come out did work for us, we had a small problem and they came back out to fix it for free. Very polite and honest workers. We highly recommend this company!

Mari I.

08/02/2019 12:00:00 SA

I was able to get in contact with this company though the 'request a quote' button. They replied very quick and I was able to get them to come out to check out my (leaking) toilet on the same day. Anthony was great... He came within the time frame I was given and he called ahead of time to tell me he was x number of minutes away and to make sure that that time still worked for me. He was considerate to take off his shoes (I didn't even ask him to). He assessed the problem promptly. He was very honest as said he thinks it might just need nut/bolt tightening... But IF that doesn't work, then the seal would need to be replaced. Fortunately, the problem was fixed with the tightening. He said the seal is deteriorating though and
suggested changing it, but was not pushy about it at all. I told him I wanted to talk to my husband about it first and he understood and assured me that I can just call him back to get the work done at the price he originally offered. I very much appreciated Anthony's work, his honesty and considerateness.

Rochelle R.

4/15/2023

We had a pipe burst on a Saturday. Patrick showed up within the hour, provide a quote, and fully fixed it. We will be back!

Mark F.

2/15/2020

What a fantastic plumbing team! We had an issue at our home related to backed up pipes. One plumber came, just glanced at the issue, and quoted an extraordinarily high estimate to fix the issue. We then called Free Flo Rooter who came and thoroughly inspected the home, even going under our small crawl space. They found the issue, fixed it, and stuck around for awhile to make sure the problem was definitely foxed; all for a much more affordable price. They recommended an additional remedial measure but didn't push it hard, just giving us the option to do it. We needed some additional non-plumbing-related work and gave us a great recommendation.

Wonderful plumbers, highly recommend!

Ally V.

5/17/2022

As new homeowners, we have so many projects that need plumbing expertise, and our amazing experience with Anthony ensures we'll be coming back to Free Flo for all of them! We recently purchased a house and along with it came custom toilets that required repair. The toilet would have to be completely removed from the floor in order to reach the parts that needed replacement, and other plumbers we got estimates from were frazzled by this. Free Flo answered our phone call promptly and asked for pictures to be texted in order to provide an estimate. The estimate was very reasonable for the labor involved, and we scheduled the following Monday as the earliest. On the Saturday prior, I received a call from Anthony, saying they had finished other work early and were seeing if any upcoming clients wanted to be helped sooner. This courtesy was our first green flag of great service - they could've just closed up shop early or taken a long break but instead they were proactively asking to get more done. Anthony and Nelson were at our house within the hour and had the toilet completely removed, repaired, and replaced flawlessly. They were in a tight space lifting a heavy, high-end toilet, and they didn't leave a scratch anywhere - they also cleaned the entire area with disinfectant once they were done. Anthony especially was warm, professional, and a rare expert who takes pride in the quality of their craftsmanship. He definitely lived up to the Free Flo tagline of Pet Friendly Plumbers too and was so nice to our old dog. Anthony stayed to make sure the caulking material dried properly and everything remained in working order. I also have to say - the plumbers from other companies who gave estimates flat out ignored me and only listened to my husband, even if he was just repeating what I said, which we found so weird! But Anthony treated us with equal respect and took the time to explain any processes or materials to both of us.

Debbie B.

09/01/2023 12:00:00 SA

Free Flo Rooter has handled plumbing service calls for my family members for years. They have worked on larger projects as well, like water heater installations, plumbing rerouting and more. They are always amazing. Today I was reminded how great they are. Patrick came very quickly to take care of a leak in the kitchen. I needed a new faucet and Patrick was professional, patient and fast. I highly recommend them.

William K.

07/12/2023 12:00:00 SA

Steve was very knowledgeable and thorough. What potentially could have cost me a big project, he was able to find the root cause of the problem and not upsell me on more work. Very trustworthy and I would call them again in the future

Stacey P.

09/08/2020 12:00:00 SA

I requested for an estimate with multiple plumbers through Yelp and Ben was the first to respond. He came in an hour & took care of my leak immediately. His service was superb. His fees was also very reasonable. I would definitely recommend and will continue to use his service for all my plumbing issues.

Abe A.

9/17/2014

Fast, easy, & great service. Had a kitchen sink backed up so I called Free Flo Rooters and the guys took care of it and cleared me from my problem. I absolutely do recommend them and will use their services again in the future.

Janice V.

09/12/2022 12:00:00 SA

If you have any plumbing needs, you can't go wrong with Free Flo Rooter!

I had a major kitchen drain blockage late Thursday afternoon, right before labor day weekend. I called free Flo rooter and they responded within 2 hrs. Patrick was polite, professional and had the blockage cleared in 30 minutes. The 120.00 dollar fee was reasonable considering the response time.

3 days later the garbage disposal stopped working. Placed another call on tuesday and they set an appointment for the next day. Patrick returned, was able to fix it without replacing it. There was no additional fee!

nazelie a.

1/26/2018

Let me start off by saying wow these guys are amazing
I called this morning for my mother's house in Pasadena for a stoppage Ben showed up on time and ready to get the job done
Out of 3 company's they came out to be the most reasonable on price I am going to refer them to all my friends and family thanks free flo

K S.

03/03/2018 12:00:00 SA

Josh just left our house and was absolutely fantastic!!!! He was quick, informative and was able to resolve both our toilet leak and prevent a potential future problem. We've had this company out to our house on several occasions and have experienced nothing but honest, reasonable experts. Thank you!!!

Raquel M.

03/04/2021 12:00:00 SA

Always available, on time, and the nicest plumbers you will ever meet! They are super knowledgeable, professional, and definitely dog-friendly! They are my go-to for all of my plumbing needs these guys are 10 stars!

Katie K.

5/29/2020

Josh was professional, communicative, and really quick about our service. He had less than a 24 hour turn around to replace a really broken shower head and pipe. During covid, with limited access to parts. So impressed - would highly recommend!

B D.

02/01/2020 12:00:00 SA

We had an emergency plumbing scenario that had been assessed by one company as a four thousand dollar fix. Ben came in and made it very clear that this was not only unnecessary but a clear fraud tactic. He fixed our issue in less than an hour. His honesty was such a welcome experience, and we will use him and Free Flo again in the future. Highly recommend this company.

Lauren M.

10/18/2018

On Tuesday I called Free Flo about a rusted/leaking pipe in my garage. It was in pretty bad condition once I discovered it, so I was anxious to get it fixed. Free Flo was able to get to my place about two hours after I placed the call. Josh was great, quickly assessed the situation and returned quickly with the new pipe. It was installed within 4 hours of my initial call. So quick, so easy, thank you, thank you.

Leonard C.

08/07/2020 12:00:00 SA

On a Friday night, after a long week, we suddenly had our toilets and bathtub backed up. We reached out to several companies on Yelp and Free Flo returned my message first. Nick came out within an hour. He was friendly, super courteous, and explained everything clearly. He took care of the immediate problem first and explained clearly what else we needed to do. He worked quickly and thoroughly. Would highly recommend.

Alex V.

12/18/2021

Let me say this Free Flo Rooter has been one of the most reliable and dependable companies I've dealt with as a homeowner. I've had Nick out several times and it's always been 5 star A+ experience. Knowledge and quality of work with communication equals peace of mind. Thank you Free Flo Rooter, and Merry Christmas to you guys!!

Samantha Y.

10/25/2020

First off let me say this BEN was so awesome and professional! As a whole the company is very communicative and responsive. I needed a gas stove installation service done same day. And they quickly were able to do so which I appreciated so much since it was my only day off. They came much quicker than they initially quoted me which was so great . I highly recommend them and will definitely go with them for future jobs.

Bernice N.

10/19/2020

We had been experiencing plumbing issues, which began with the water spilling out from our washer during the spin cycle. We called a plumbing service and they seemingly fixed the issue. A few months later while my son was taking a shower, water began to seep through our downstairs toilet and flooded our restroom. It was late in the evening and Free Flo Rooter & Plumbing was the only service open. They scheduled the appointment for the very next morning. They did a quick but very thorough assessment of the issue. The technician was able to identify the issue and explain that there were roots growing in an area of our plumbing. He then explained that they would have to cut into our driveway concrete, cut the pipe out, tunnel into the ground, replace the pipe, create another back out, and re-pour concrete. I was prepared to get an outrageous quote, instead I was shocked with an amazing low quote and booked immediately. They did an amazing job and there were no additional or hidden charges when they completed the job. We definitely recommend them and will continue to use them for all of the plumbing issues.

Hiko A.

11/09/2021 12:00:00 SA

Josh and Ben were very helpful. They provided fast and quality service. Explained everything throughly. Excellent and professional service. Highly recommend!

Lisa S.

3/13/2021

Great experience with Free Flo Rooter. Honored a quote and serviced my tankless water heater!

Alina K.

6/25/2020

Such great service!! Anthony and Dino came out to check a leak in our bathroom and they were in 'n out in no time! They checked for some things and quickly assessed that a part needed to be replaced (not on the toilet but something that turns the water on and off on the ground). They were very kind and respectful. Had masks on the entire time and removed their shoes to enter each time they came in (about 5 times so I definitely appreciated that!!) There's no more leak, finally!
Thanks Free Flo! Now my toilet can flo freely again!!

Ken W.

5/26/2020

I sent out a job description of my leaking pipe to multiple vendors. Ben from Free Flo responded in a matter of minutes. Furthermore, he was at my home 30 minutes later. Yes, I received subsequent responses from other companies, and one actually charges $90 to simply go under the house for an estimate...no thank you! Free Flo offered a free estimate.

Ben arrived with mask on, was under the house in a matter of minutes, and got our water up and going within the hour. Courteous, professional, and timeliness are qualities I personally look for in any type of vendor. Highly recommended! Free Flo Rooter & Plumbing will be my go to company for plumbing needs!

Robert S. T.

5/15/2020

Anthony impressed my wife and I with the repair he did to our water heater, and how patiently he explained everything, and what our options were. We also appreciated that he was alert to social distance and mask, so important today.

Kaylee K.

7/26/2018

We had an issue with one of our side by side sinks not draining as well as the mirroring sink in the condo apartment adjacent to ours. Our property manager sent out their plumber to take a look and fix the problem. The cost responsibility would depend on whether it was a building issue or an apartment issue. The plumber they sent unclogged the drain and billed the HOA. My husband had previously taken apart the drain under the sink and there was no clog inside our own pipes.

The next day, the OTHER sink had problems draining as well as the adjacent apartment's mirroring sink.

Our property manager contacted their plumber again but the plumber said that the two problems were not related, which doesn't make any sense as there was never an issue with this sink until after the plumber came out. The Property manager also said that that the cost of having the other sink unclogged would fall on us personally as their plumber insisted it was not a building pipe.

My husband and I were out of town for a few days, and when we returned, I called the property manager to schedule this plumber again and coordinate with our neighbor to fix the problem but since our slack property manager didn't get back to us after 3 days and multiple calls, we called our own plumber since it was meant to be our responsibility anyway.

I found Free Flo on Yelp and called them because of all their great reviews. I explained the issue to get an estimate before setting up an appointment. The person I spoke to said that this sounded indeed like a building issue and that we would need to let all apartments below us and those adjacent to them allow for the plumber to check for the blockages, 5 in total plus our unit. He was very clear and knowledgeable about the likely hood of the problem and the cost estimate was extremely reasonable.

We had to let our property manager know in order to notify the other 5 homeowners to coordinate times and told them that according to the plumber WE called that this was a building plumbing issue.

All of a sudden their tune changed and they said that since it was a building issue that we had to use their plumber.

So, in the end, for this job, we are not able to use Free Flo but we will ABSOLUTELY in the future for any plumbing issues within our apartment. We thank them for the honesty and expertise in this matter as we likely saved a few hundred dollars.

Annie L.

1/18/2020

I first reached out to this company because I was driving and saw their vehicle and we were in need of non-urgent plumbing services. I had little to no expectations but decided to give them a call anyway. I've been pleasantly surprised with all of my communication with this company and would recommend them in a heartbeat!

Steve was able to come out to our property within a day to give us an estimate, and followed through with the repair seamlessly. He was very honest, professional and friendly, and didn't try to perform any unnecessary services. Steve was helpful in explaining the problems with our water pressure regulators and quick to fix it. He had to go out and find a different part but kept us in the loop about when he would return to complete the job. Thank you so much Steve!

Nicole P.

09/09/2020 12:00:00 SA

Ben was really professional and helpful. Will definitely call this company again in the future.

Jimmy O.

09/03/2021 12:00:00 SA

N.P. From free Flo Rooter was great and I'll definitely recommend.
He is honest and responsive, thorough, and clean. Price was competitive as well. What else do you need? He even took extra effort to pick up the specific parts all the way down to the valley while instructing team to initiate the work and still fix the leak from both shower and tab in one day.

David T.

1/18/2020

Ben is the Best plumber ever!!! Would give 10 stars if I could
Highly recommended! Came immediately and helped us with our clogged shower. Very friendly, came on time, very thorough and explained what exactly was wrong with it.
He was honest, friendly and super professional.

If you were looking through yelp like we were, don't give it a second thought, just call.
Very reasonable pricing

We will definitely be using this plumbing company in the future.

Evan F.

11/07/2015 12:00:00 SA

Rueben saved the day. Fixed my clogged toilet quickly and was very friendly service. Def recommend them to anyone needing plumbing service

Jacqueline C.

03/09/2021 12:00:00 SA

We found a leak in our main pipe and needed a plumber immediately. I found Steve on Yelp and he responded quickly. He came out the next day and gave us a very competitive quote. He was very respectful of our home and made us feel so comfortable with the pipe replacement process. They did great work for a great price! They will be our go-to plumbers from here on out! Thank you for the amazing service.

leah k.

3/30/2016

I requested a quote and literally 2 min later, I got a call back and my service was scheduled for the following morning. The guys that showed up were very prompt, super friendly, and solved the problem right away! It was very reasonably priced and I definitely recommend this place! Thanks!!!

Jonathan M.

9/23/2020

These guys are awesome. Came within 2 days of initial contact. Price was cheaper than every other plumber I talked to. Very personable plumbers who were polite and professional. Highly recommend.

Eyman S.

8/15/2016

Called free flo plumbing for a few things that needed fixing in my condo. They came promptly, fixed everything. He took the time to explain to me what was broken and how he was going to fix it. They did a great job! I'm very happy with them and will be using them again for any future plumbing issues!

Maria N.

10/17/2022

Thank you, Nick for everything! It is a relief that my bathtub is not clogged anymore!

Nathan G.

08/09/2015 12:00:00 SA

We had a ruptured pipe with roots coming through. Other plumbing companies quoted very high rates and claimed they would need to jackhammer our bedroom floor.

We decided to try one more company, and boy am I glad we did! Ben showed up, stuck a camera down the pipe and told us it was a relatively quick and easy fix. His rates were fair and much lower than the other quotes. The team showed up the next day to complete the work.

We were very happy with the service and will be using them for any of our plumbing issues in the future.

Annie Y.

11/05/2019 12:00:00 SA

Listen, if you are looking for the best plumber in the entire world, you have just succeeded. He is Ben! This is one of the reviews I had read about Ben when I got another company scammed our money, and set us at a stressful disaster situation. I was desperately looking for a company that can rescue us. At the time I called Ben, his schedule was all booked. I told him I had been searched for hours on yelp try to find the right company. If he can't come, I don't know who else I feel the confidence to call. This most kindly man in the world was quickly decided to help me. He does not only sacrifice his lunchtime to come to our house, but he also accurately diagnosed the problem which the other company worked about a week, keep us out of the water, put us in suffering, and never solved the problem. Ben was quickly fixed all the issues, and also reformed our plumbing in a convenient way to operate. His job was fantastic and finished at the highest level.
What a truly fantastic company! Ben, words can't express enough my sincere appreciation to your professional service and your golden heart! I am amazed by your intelligent and honest work ethic. You genuinely work on problem-solving and rescued your customers. I can't imagine without your help how much pain we have to continue to endure. I hope any people who suffered in mistreated from a scammer company could find you at the very beginning. Thanks a million for drawing a big smile on my face, as well as in my heart!

Pilo C.

09/09/2021 12:00:00 SA

Very first time we used a plumbing service and we didn't regret it. Professional service! Highly recommended.

Thomas F.

01/07/2020 12:00:00 SA

We have used Free Flo plumbing 3 times and have had great service every time!! Not only are the employees competent, but they are also honest, friendly, and give great customer service. Highly recommend Free Flo!!

Jesse E.

3/17/2022

They are nice guys who do a good job. I would recommend their services. Had a small issue and the manager resolved it right away. Thank you for your help.

Erin P.

8/20/2020

Thank you so much to Dino for helping me with my backed up sink. He was very sweet and was able to take care of the problem right away! I always appreciate using this company because they have helped me multiple times! I won't go anywhere else!

Laura H.

6/15/2018

Super awesome company. Came out to fix out kitchen sink that was backed up. It did take a few days but the work was done professionally and very nicely. Thanks to Free Flo Rooter we have working sink now. All around great service!!!!!

Daniel L.

1/22/2016

Great job! Raffi was fantastic! Would recommend to anyone!

Melanie R.

11/28/2020

I called with a sink clog and Ben got back to me in 10 minutes. He was able to be out within a few hours and had a great price. He was very friendly and clean. I will definitely call him again.

Tony G.

01/05/2021 12:00:00 SA

Amazing work and customer service! I found the company and yelp and I can guarantee you they are the best in the business. Steve is the man, he's punctual, cordial and honest. I will never use anyone else! Thanks again!

Robert S.

5/26/2023

Five stars isn't enough for this review as Patrick communicated with me from start to finish and was able to resolve our plumbing challenge as quickly as it started. A fair estimate and a super expedient response is what you want from any business and communication is one of those critical components.. Patrick excelled in every area, and I highly recommend to anyone looking for a plumbing solution!

Jeff O.

4/28/2022

Honestly amazed at how good the service and quality was. We needed to replace some outdoor pipes that had rusted out, and decided it was also time to replace our main line, since it was 60+ years old. Unfortunately I was out of town while booking all of this, and couldn't discuss anything in person.

I talked to 2 other companies (their prices were 50% more and 33% less), and they gave about the kind of estimate/walk-thru you would expect. Nick from Free Flo send me videos from his phone talking through exactly where the problem areas were. He gave me very detailed explanations of 3 different options and the pros and cons of each. He never tried to sell me on anything, and we landed on a combo of trenchless pipe burst and liner in different spots.

When it came time to start digging, they found our gas line was 6 from our main line, so they had to rethink the burst plan. For no extra cost, the team hand dug a new trench outdoors, carefully avoiding any damage to concrete, tree roots, paving stones, and replaced the old pipe at the proper grade, etc. Everything turned out great, and the pipes are running like new. 100% would recommend this team and Nick!

Anthony D.

11/04/2019 12:00:00 SA

Anthony did a great job at assessing the problem with my shower drain. Was quick and ensured his work area was cleaned before leaving.
I highly recommend these guys

Aaron D.

10/05/2022 12:00:00 SA

Free Flo came through in the clutch again. This is the second time I've used Free Flo for my plumbing needs. This time Steve and Charlie fixed the leak in our shower and sink that caused water damage in our closet. We are finally able to use our bathroom again. They kept the work area clean after completing the job. You can trust this company. Give them a ring if you need any help.

Moni O.

12/22/2022

Free Flo is amazing and Patrick is my fav! He called to say he'd be *early* (jaw drop!) and asked if that'd be okay. I assured him it was as he came over. He asked more details about the drain I needed help with and by the time he got to the front door he had a lil plastic tool in his hands, stated he knew exactly what the problem was and assured me he could get it unclogged in less than 10mins.

Sure enough problem was solved in minutes. He said since it was such a simple job he wouldn't need to charge me and to just keep Free Flo in mind for future needs. Umm. Pretty sure I'm in love with Patrick now?? And will def keep them in mind for all future needs!

Avery A.

09/06/2021 12:00:00 SA

Needed rusted over washer inlet valves replaced in order to replace my 40 year old washer. I bought Sharkbite valves off Amazon to replace my old ones and started shopping around for estimates.

I used Yelp to find plumbers around here and received 4 estimates. After contacting Free Flo, I was given a fairly quick date for a free in-person estimate after getting an estimate over the phone with photos (I had to wait 7 weeks for one of my other in-person estimates). Free Flo was not the most expensive nor the least expensive, but the most detailed and honest regarding my repair. I appreciated how forthright Josh was with not wanting to use the Sharkbite valves stating they were not built to last. Other places just told me how much it would cost to install these. I like to prepare and plan ahead and Josh provided multiple estimates based on potential problems he has come across in the past.

The communication I had with Josh and the rest of the company was fantastic; very responsive over both phone calls and texts.

You can choose them or not, but definitely consider their services as part of your estimate process.

Beth C.

4/22/2021

Wow Free Flo Rooter & Plumbing is one of the best companies I have ever dealt with. Kitchen sink backed up on a Sunday morning and the next day I was leaving on vacation. Needed to have the problem fixed before leaving. Called Free Flo at 10:30 am Sunday and spoke with Josh. Josh was booked yet said if I could want until 8:00 pm, he would come to my house and fix the problem. Josh informed me that the company charges an extra $90 for working on Sunday and I was quite happy to pay the extra charge. As promised, Josh came to my rescue at 8pm. The problem turned out to be a bit more complicated than originally thought; however, this bump in the road didn't faze Josh. Also, Josh didn't mind that my 2 dogs were hovering all over him the entire time.

Thanks, Josh - you're the best!

Lina S.

3/26/2021

Steve & his team did a great job replacing our water heater and fixing our gas pipeline. We also had problems with our washing machine and he helped us fix the problem by installing the water arrestor. We are pleased with the quality of his work and the price he gave us was reasonable!

Chris C.

10/30/2021

Anthony was the emergency plumber that came out to help quickly at night , my house had a leak and needed a new shut off valve because the old one was not working properly, he had one available with him on the truck and fixed the problem quickly. He was professional the entire time and answered all my questions. I would definitely recommend him and his company for future work.

Raymond M.

01/10/2020 12:00:00 SA

Incredibly easy and affordable experience. They came out on short notice and even accommodated a last minute schedule change for fixing a leaky faucet in our bathtub. I loved that when I spoke with him on the phone and told him what we did to fix the issue, he didn't hesitate to tell me how to properly fix it (a DIY project). We didn't want to deal with it and were happy to pay him his incredibly reasonable fee. They showed up on time and fixed the issue in a jiffy.

Deanna K.

8/14/2021

My garbage disposal all of a sudden went kaput
Sink was holding water, I had a ton of dishes to do
and it was already Noon on a Saturday.....Noooooooo!

I ask my neighbors if the had any good recommendations for me to call and they give me Josh's name and Free Flo's number
I was so great full when Josh said he could get someone out to me by 4pm today! Anthony was my tech he was on time texted before he arrived he was Covid safe and fixed the problem fast! Also he educated me on upkeep and what to watch out for in the future!
Thanks a lot Free Flo Pros

Vanessa E.

7/26/2019

This review is long overdue! I can't say enough good things about Free Flo Rooter & Plumbing.

While we were in escrow on our house, Ben came by to give us a quote on the things the inspection called out. He was so honest and thorough in checking everything. His price was reasonable and he even arranged to come back the next day to check our sewer line. We were on a tight timeframe so appreciated that he was able to accommodate us.

We will definitely contact Free Flo again!

Faye D.

04/01/2019 12:00:00 SA

These guys are awesome. They came quickly, precise with their work, and knew what they were doing.

Thank you so much for helping us out!

Luiza H.

8/19/2020

The team at Free flow were ready to come save the night when we had some serious plumbing issues. We called them late at night and they were able to come right away. They fixed the issue quick and charged fairly.

Jason W.

7/13/2019

Once again, Nick, from Free Flo Rooter & Plumbing, unclogged another sink for me. My sink filled up with smelly blank gunk. He came to my condo, used the drain snack in the garage area by taking apart some of the old cast iron pipes and then again in the drain in my bathroom. Man it was a mess! Nick then cleaned up the garage area with a hose by spraying down the sludge which dumped out from the pipes. Nick is a nice guy and is fun to chat with while he does his magic. Thanks again for being awesome Nick! I highly recommend this company! :)

Bree B.

03/12/2020 12:00:00 SA

Incredible. Our kitchen sink was backed up and I couldn't get ahold of our usual guy. The crusty bowls were stacking up at an alarming rate. So I Yelped some Pasadena plumbers. Impressed by Free Flo's 5 stars (I didn't even know that was possible with 1240 reviews!), I gave them a call.

It's 5:30pm, right? So I'm thinking, they're probably already closed. Nope. The guy picked up immediately. I explained the sink situation and he said they could send someone out as soon as tonight. I was thrilled. He said 8-10pm but that he'd give me a call if he could get someone out sooner. Twenty minutes later, I got a call saying they were on their way.

Steve was great. Very professional and knowledgeable, but also just a super nice guy. He fixed the sink, we had a pleasant chat, and then he said his farewells--all before eight o'clock.

What an amazing experience. Will I be calling Free Flo again? Absolutely. Is our sink water flowing free and easy? Oh hell yes. Have I cleaned and put away the crusty bowls?

Erm, no. But that's on me.

Ryan B.

05/10/2022 12:00:00 SA

Nick and his crew are the best! Friendly, responsive and most importantly willing to take the time to look at the whole system and offer the best solutions. They came back several times to complete the job and they were flexible and easy to work with. Highly recommend!

Nicole C.

12/22/2012

I just moved into my new place and the sink in the bathroom wasn't draining well and the toilet was clogged by the second week I was in there. I had guests coming for a housewarming party and I needed it fixed ASAP. I found free Flo rooter on yelp and spoke with Rita, i guess shes the dispatcher or secretary, and she had someone come to my house within a couple of hours. They did such a great job and they worked with my budget. Thank you guys so much!!

Matt O.

07/03/2021 12:00:00 SA

This was my second (unrelated) plumbing issue this week, but Nick at Free Flo resolved everything, and was very punctual, friendly and an expert on the job.

I called the company late on Friday evening, and first thing on Saturday, Nick arrived and brought all the necessary parts to make the repair, and made very quick work of the job.

On top of the excellent work, Nick was just an extremely nice and polite guy. This is the guy you want to handle your plumbing problems! And he gave me a nice discount to boot, without me even asking!

R D.

10/31/2018

Nick came to my business and was able to solve a temperature problem from my boiler that previous plumbers missed. He did this for a fraction of the price. He also found a gas leak that others had missed and fixed it as well.

While other plumbers try to charge maximum money for the least amount of effort of work, Nick and Free Flo Rooters took his time, explained all the considerations and had reasonable pricea.

Highly recommend this company!

Lexi S.

06/03/2021 12:00:00 SA

A job well done! Anthony was awesome. He fixed all our plumbing issues. We will always stick with Free Flo.

Priya S.

02/12/2020 12:00:00 SA

Awesome job! Very thorough with their work and kept everything clean. Would definitely use them again!

G-Man ..

12/20/2021

Thank You Nick...you are really good dude!!!

Nick came out on a Sunday at one of my properties for what I thought was going to be a simple job which turned into not so simple job. Nick kept in contact with me texting photos and messages until I got to the site and, he was upfront with the additional charges for the job. This left me with no surprises and showed me the Integrity and Professionalism he possesses.

I will continue to use and recommend Nick and Free Flo...thanks again Nick!

G L.

10/02/2018 12:00:00 SA

These guys are great - courteous, responsive, good price, and they make sure they take care of everything. I would definitely recommend them.

Brian A.

3/25/2022

Gas company came to do meter check but noted that there was a gas leak. So looked into free flo rooter and decided to go with them. And had Steve and his crew come to the house. Steve was very nice and was able to answer any questions we had. Very helpful on what was needed to be done. They provided the the things needed for the job and was able to complete the gas line that was needed to be fixed. Also we had the water line and water heater replaced since it was much needed to be done and updated. Good reasonable prices and able to complete the jobs with no issues. Definitely will use free flo rooter again especially if it's Steve and his crew coming around and helping.

Tina C.

6/20/2023

I recently had the pleasure of working with Anthony and Andre to address some drainage issues in my home, and they were absolutely fantastic! From start to finish, their professionalism and expertise were top-notch, and they truly went above and beyond to solve the problem.
They arrived right on time. Their friendly demeanor immediately put me at ease, and they took the time to listen attentively as I explained the problem. They quickly assessed the situation and determined that snaking the drain was the best course of action. Throughout the process, they explained each step to me in a clear and concise manner, ensuring that I understood the work being done.
What truly stood out to me was their commitment to cleanliness and attention to detail. They took every precaution to minimize any mess or disruption. It was refreshing to see such professionalism and respect for my home.
Aside from their technical skills, Anthony and Andre's customer service was exceptional. They were approachable and patient, taking the time to answer all my questions and addressing any concerns I had. They genuinely cared about my satisfaction and made sure I was completely happy with the results before leaving.
Overall, I cannot speak highly enough of them. Their expertise, professionalism, and friendly demeanor made the entire experience a breeze. They were truly a dynamic duo! It should also be said that I found the cost of the service reasonable and there was never a moment where I felt o was being upsold anything when discussing future issues I was thinking about doing

PM C.

01/08/2023 12:00:00 SA

We just moved into our new home and immediately noticed our kitchen sink wasn't draining. It was such an issue that we had call a plumber on New Year's Eve. I called several plumbers & no one would get back to me. I am grateful that Free Flow Rooter was able to schedule something that day. Nick came to help us & he was kind, courteous & extremely knowledgeable. He was able to show us the problem with the pipe we were having, cleared the clog in the interim & set up another day to come back & fix the problem. He also informed us of a few other issues, showing us photos & videos. We appreciate his honesty & professionalism.

Kimberly A.

5/26/2020

Nick and his crew came out to replace all secondary pipes and add a clean out under our house. They were professional, explained everything and answered questions politely, and worked efficiently. Would highly recommend them and price was reasonable as well!

Christopher T.

8/19/2019

I initially set up an appointment for 08/20/19. On 08/17/19, I received a call from the plumber, Steve Garrett. He informed me that he was in the area and had finished a job early and was willing to drop by to give me a free estimate. He arrived within 30 minutes, and gave me the breakdown of what needed to be done (flushing of the tankless water heater). Because it was Saturday, the shop for supplies closed at noon, so we agreed he would come on Monday. He arrived 30 minutes earlier, was very knowledgeable, friendly, professional, and finished the job within the hour. It was a job well done! I highly recommend Free Flo Rooter and Plumbing!

Jessica S.

02/04/2020 12:00:00 SA

This company has saved me on multiple occasions. They provide quick service, they are professional, and courteous. They know their stuff! They are also fair on estimates and pricing. Before I found Free Flo Rooter other companies tried to overcharge me, but Anthony always gives me a fair price. I truly love Anthony and his team. Not only are they professional and proficient, but they are also fun and kind people. This is my company now. I suggest you make them yours too!

Sean C.

08/02/2021 12:00:00 SA

Great service, quick response, Anthony was awesome. Will use again if the need arises.

Tami K.

1/26/2023

Earlier this morning we called requesting assistance with our clogged drain in our tub and they were able to schedule us this afternoon. That alone was impressive! They were caught up at a previous appointment, but they made it a point to inform us that they were on their way and provided an ETA. Once they arrived, they asked a few questions and got started quickly. They had a hiccup with the equipment, but Ricky and Steve got the job done! We're thankful that it was fixed in a timely fashion and with friendly attitude. Definitely recommended!

E S.

11/10/2019 12:00:00 SA

I been using these guys for a few years now and love that work reliability. Messaged today and spoke with Raffi on a Sunday for an emergency clog in my drain had someone out here to take care of my tenants within an hour. They are great with clogs, sewer, drains, and affordable, Reliable, best plumbers on the area.

Armen G.

12/08/2020 12:00:00 SA

I had Free Flo Rooter come back and install my vanity fixtures because Anthony did such a great job installing the shower fixtures the last time he came. I'm very impressed with Anthonies ability to figure things out when it comes to plumming. I highly recommend Free Flo Rooter.

Zoe D.

6/24/2015

I had a great experience with Free Flo Rooter & Plumbing! My friend happened to clog my toilet, and in less than 2 minutes my toilet was up and working after days of trying to take care of it myself. All thanks to Rubin! I am beyond satisfied with the service and friendly staff. Rubin was quick, efficient, and thorough. I highly reccommend Free Flo Rooter & Plumbing the next time you need plumbing assistance.

Claudia S.

05/09/2013 12:00:00 SA

Free Flo Rooter - name caught my attention when I was stuck with a clogged kitchen sink dilemma and leaking pipes. And of course also the many amazing reviews. Well, they are right on. I called, left a message, Ruben called right back a couple of minutes later. He came over the next day to estimate the cost of the job - for free. Came back the next and fixed it subito - great job!! Was not easy either. Superfriendly and professional service, and massively fair prices. Highly recommended!

Maral A.

7/15/2021

Josh did a great job. Very polite and professional. Highly recommend him and Free Flo Rooter & Plumbing! Great service and quality of work!

Michael C.

09/05/2021 12:00:00 SA

Was able to call in at 10 pm to get an appointment the very next day for a kitchen sink clog. Our technician Nick was very knowledgeable and reliable. Was able to answer all my questions. 10/10 would use their service again! Great job Nick!

Jonathan D.

11/28/2020

Very professional and courteous. Called on a Saturday at 4 PM and the Team was here by 6. PPE and gloves, super friendly, and fixed my backed up sink (in addition to some problems I caused trying to fix it myself). Would absolutely recommend these fine folks.

Jason N.

04/05/2020 12:00:00 SA

I live in Pasadena and I called them and they provided great pricing and excellent customer service. Thanks Ben

Peter K.

3/24/2021

Amazing! Steve has completed two jobs for me so far and both times he did a fantastic job. Great communication, professional, courteous, honest, fair pricing, and he got the job done well. These are my go-to plumbers. Free Flo runs a great business and it's not surprising why they have so many positive reviews. Well done.

Thomas C.

7/14/2021

Josh and his team are very knowledgeable and provided excellent service. I originally had them come over to give me an estimate on a job for leaking fridge line, and out of the three companies I had called out, Free Flo was the only one who provided me with clear photos and description on what they are going to do to fix, as well as to point out what other part of the house needed repairing. The other companies only went into the crawlspace to the fridge line, but Josh actually crawl through the entire house and locate&record other problems that he saw needed fixing. Because of that extra effort, we actually discovered leaks in the other part of the house the other companies did not see. I ended up giving the team other projects around the house that needed fixing because I like the way they conduct business. I will definitely be reaching out to them for future plumbing related jobs!

Dali Y.

7/25/2020

Ben was such a pleasure to work with. His quote was fair and he was able to come out right away to complete the job quickly and efficiently. He even gave us a discount off his original quote, probably because he could do the job faster than he'd anticipated. We also asked him to help with a completely unrelated issue and he jumped right on it, refusing any extra payment. I wish all contractors would offer this level of service. We'll definitely be calling them again for our plumbing needs!

Marty T.

7/15/2022

I called Free Flo Rooter & Plumbing to unclog a drain in the shower & tub. During the snaking process it was discovered that the 80 year old 4 cast iron main had deteriorated and developed a severe linear crack.
Steve was very considerate and patient in providing an explanation of the issue and a practical solution to our problem.
He and Nelson returned the next day to replace the 30' portion of the main with upgraded ABS and remove all of the debris.
Professional, timely, fair & courteous.
5 star performance from Free Flo deserving a high recommendation!

Colleen B.

12/10/2017 12:00:00 SA

We called Free Flo and they sent Ruben out to help us. Ruben came way sooner than we expected and solved our problem immediately. Ruben, thank you! Free Flo...you're the best! We're going to need a new hot water heater soon and Free Flo will be the first company we'll call!

Hashi S.

5/20/2021

Nick from Free Flo Rooter & Plumbing is super professional, thorough and efficient. We'd been without the use of our upstairs toilet for the past year, after it overflowed and leaked downstairs during quarantine. Nick investigated our whole plumbing situation, and worked within our price range to get the toilet running again. I'm so grateful for plumbers who know their stuff. Thank you Nick!

Leanne W.

12/02/2016 12:00:00 SA

Had a clogged toilet--the only one in the house, and Ruben came within 2 hrs to fix it. This was the only company I called that could come quickly too. Highly recommend them, especially if it's an emergency.

Kyle F.

04/10/2016 12:00:00 SA

These guys are very responsive and refreshingly honest and direct in an industry that isn't always so.

We would highly recommend them to anyone in need of plumbing work. They came out to look at our water heater and saved us hundreds.

Grant L.

09/09/2020 12:00:00 SA

Yo.

These guys beat the other quotes I got by 25%, were in touch for an estimate right away, and before dinner I had a brand new water heater installed.

On top of that, Anthony and Ben were as nice as you can ask for (and masked up for COVID), and showed me why others in my complex recommended them so highly.

There is no way I am calling anybody else for plumbing before calling these guys, and neither should you.

Alan B.

10/22/2021

Nick and his Team did a great job. They showed up on time and had the knowledge to get the job done..
Thanks Nick!

Rommel K.

8/14/2019

Steve came over to unclog my kitchen sink. He was upfront and very easy to talk with. Extremely helpful. It's no wonder they have 5 stars across the board. I would definitely use them again and highly recommend them to others.

Tricia M.

06/02/2017 12:00:00 SA

Our water heater broke and the original repair place had us waiting 4 hours and never showed up! We called Free Flo Rooter that late afternoon and they immediately scheduled us in! They told us they'd be by between 6pm and 8pm and Ruben called a quarter before 6pm to let us know he was on the way. Ruben was great. He took a look at the water heater and gave us a very straightforward solve and quote. He was very honest, genuine, and an overall good guy. He identified and fixed the issue quickly and our hot water was back! Woohoo! We would definitely use Free Flo Rooter & Plumbing again in a heartbeat.

This company is very professional with great customer service.

Roberto Q.

12/13/2020

Called on a Sunday for a backed up toilet expecting to get reamed. Me, not the toilet. Surprised at their super honest rate. Friends said be wary, to good to be true. Not. Nick came out and snakes and video taped the problem for me. Explained everything he was doing and then gave me a bid for future work on replacing pipe with root damage.

These guys are amazing, friendly, professional, and really know their stuff. Nick is great.

Connie L.

7/27/2022

My toilet is flooding late at night, called the company, get a response right away and have an appointment scheduled at the spot through the phone. Steve was the one coming out to help, he is very professional, answered all my questions about the toilet issue, fixed the toilet, and also made recommendations for the future. This is also my third time hiring flee flo rooter and plumbing, all experiences have been great!

Ryan F.

06/03/2021 12:00:00 SA

I just want to say thank you so much I able to go home and relax. They fix my problem when another company called Rooster Hero's up charge me and didn't even fix my problem saying they been doing it for 13 year!!! Just a few mins Rooter fix the problem and gave me fair price I recommend this company!

Max R.

12/19/2014

Arrived when they said they would. Quickly got to work and got the drain unclogged. Fast, friendly, and professional. They charged what they quoted over the phone. Better prices than the big chains.

Joseph W.

7/15/2022

Have used free flo a couple times now and it was a positive experience every time. The most recent issue was a kitchen sink that backed up. Nick came out to clear the drain and even though it ultimately needed to be snaked twice, it was taken care of and at a very reasonable price. Will definitely use free flo again for a few other issues that need to be taken care of.

Dustin D.

3/16/2021

I had an extremely bad blockage in my bathroom sink (in a 100+ year old house with antique plumbing). Anthony and his partner had their work cut out for them, and ultimately managed to clear the line and get things flowing again. It was an extremely messy job (think black tar oozing from the pipes), and they meticulously cleaned the area before heading out. They were cool, friendly, professional, and finished the job with a smile on their face. 10/10 would recommend Free Flo...this isn't my first time using them and won't be the last either.

Yancy V.

7/14/2022

We have a water leak in the house and we called Free Flo Rooter & Plumbing to come and check it out. To find out that there's a huge leak pipe damage behind the wall of our refrigerator. Anthony took care of all the issue and was very helpful and knowledgeable on what's going on. He did an amazing job in making sure I get the damage resolve and was very accommodating in answering all my questions and was super nice. He guide me on what to do next and was very patient in answering all my questions. I Highly recommend their service and their work.

Larry L.

12/01/2019 12:00:00 SA

What would you do when you have main drainage blocked on Sunday evening? First, I communicated with Free Flo through yelp and got reply in 10 minutes. Then I politely asked if I can talk. Spoke with Ben and he assured me he will send someone out by 8pm Sunday night. Well, the wait wasn't that long. Steve the plumber called 5pm and the job was done before 6:30pm. I'm a happy customer now. Thanks Free Flo.

Alex G.

5/30/2022

Had a very old toilet that violently broke.

Nick came out almost immediately and diagnosed the issue quickly. He then advised me that repairing would cost the same as installing a new one and guided me through the process of picking an appropriately-sized one (including answering multiple questions via text message) despite it being a holiday weekend.

He then picked it up for me, brought it (on a holiday, no less), installed it for me *and* took the old one away.

Also, while checking to see if the new toilet was properly installed, he noticed my kitchen sink was loose and fixed it for free without me even realizing I had a problem. And he checked to make sure my main water line was in good shape. Incredibly generous.

All in all, the pricing here was better than any of the other quotes I got and the service was incredible. They've definitely earned a loyal customer for inevitable future plumbing issues.

Fiona Z.

02/05/2020 12:00:00 SA

I had an emergency clog on super bowl Sunday. I called around for a plumber to come and unclog my toilet but everyone was busy. I needed this fixed asap because I had a bunch of people coming over for the football game. I spoke with Rafee from Free Flo Rooter drains and he was able to send out a tech with a small charge or fee for the urgent issue and needing them to come out asap, plus it was on the weekend. At this point I had no choice because they were the only plumbers that picked up (after calling a few others). The fee wasn't that bad and the charge to snake my toilet was very fair. The total for everything was probably less then what I would have paid one of those bigger companies. The tech was here within two hours and was very nice. He recommended I do a hydro jetter eventually because he pulled roots out of the toilet and he knew that was going to eventually turn into a bigger issue. I told him I just wanted a few days to think about it. I spoke with my husband and we decided that it definitely was smarter to take care of it before it turned into a bigger issue so now we have an appointment for next week!

Our party went on without any problems and we found our forever plumbers. Thank you guys so much for all of the help!!

Matthew B.

2/20/2017

Terrific service - the crew came promptly were very professional and got me out of a jam, highly recommend them

T C.

09/02/2016 12:00:00 SA

These guys take care of business and does it quickly and efficient. Came out, accessed the project, gave a fair quote and then fixed it.
Will definitely call these guys again.

Jacob R.

12/10/2021 12:00:00 SA

One of the easiest reviews I've ever written. Anthony was quick to come out and assess. His estimate was a fraction of others. His team arrived in the window cited - they were absolutely delights (my kids loved them). The work was stellar. This is a no-brainer. Bookmarked and will use again every time. Nothing but wonderful things to say and do not hesitate to use them.

Dennis L.

6/22/2021

I set an appointment last night with this company - had never used them before having just moved to Pasadena. They answered my YELP request immediately and set a time for today between 3-5. They would call before arrival. I got a call around 1pm from Nick the plumber and he was so respectful! He asked if I was available to come early (1:15) and if not he would come by later. Nick showed up at 1:15, took off his shoes before he entered, was wearing a mask and immediately went about my plumbing problem. He fixed it in no time at all! He was personable, took the time to explain the solution to me and it was one of the most pleasant experiences with a plumber!
Needless to say - I have found my plumber for any issues that may arise in the future!
Thanks, Nick!

Ron A.

07/07/2022 12:00:00 SA

Simply put - responsive, professional, and efficient. Anthony and his crew came in after I noticed a small leak underneath the house. I called around for quotes and they were able to check it out same day. Turns out the issue was the pipe connecting to the bath tub spout was a little too short so it wasn't fully sealed. He could have easily upcharged me by suggesting he cut and thread new pipe for a few hundred dollars. Instead, we tried to make it work with the existing pipe. When that didn't work out, Anthony was able to find a cost efficient way to get a pipe that was the right length to resolve the issue by installing a copper pipe with two male fittings attached on both ends. He and his crew worked quick, were respectful (both my wife and I work from home), honest, and cleaned up after they were done. I highly recommend them!

Rosie W.

12/07/2021 12:00:00 SA

Once again , Nick and Free Flo Rooter came to our rescue. These guys and their employees are the absolute best. They truly care about their clients and go above and beyond to help in every way possible.
We had a gas leak and this as you all know is very dangerous. SoCal gas came out, turned off the gas and said we needed a plumber to replace a rotted pipe that led from our hot water heater to the gas meter. I immediately called Free Flo Rooter because they have done great work for us in the past and I knew that this would be the case again.
No disappointment there. They came to our house in a timely fashion, assessed the issue, left to get the parts and returned and fixed our issue promptly.
I cannot say enough nice things about this company and Nick.
They are professional m, amazing good plumbers.
If you need work done, call them.
You will not be disappointed.

Marcy B.

5/22/2018

I am so impressed with Free Flo plumbing! Rubin was very responsive and nice and was able to arrive earlier than expected. He spent a good amount of time working on fixing my issue (a tiny gas leak that was preventing the gas company from turning my gas on) he found one leak, but there was another that the gas company found and when I called Rubin about it, he came right back over and worked with the gas man to fix the issue. He also helped me change my shower heads because the previous owner had put the old one on too tight. He went above and beyond. Their prices are very reasonable too. I absolutely recommend them for all of your rooter and plumbing needs!! I'm actually about to call them again to help with a new water pressure issue!

Alden O.

9/13/2022

Hello! Patrick was extremely kind and helped us out with our sink. He took the time to show us what was wrong and how to fix it. Great service all around!

cyn r.

6/19/2020

Our toilet had not been flushing properly for a few weeks. After trying to diagnose the problem for a while, we finally threw in the towel and called Free Flo Rooter & Plumbing. Nick came out the same day we called, explained that the problem had to do with the design of our cheap toilet (that was here when we bought the house) and he clearly explained the type of toilet we should look for.

He was kind enough to return the next day to install the toilet we bought. Super friendly, fair price and he told us they do pro-bono work for animal rights groups. Great family business.

Stephen V.

8/22/2022

I had 2 sinks clog over the weekend. After calling 3 other plumbing companies, Free Flow was able to come out quickly. Steve, the technician that came out was a pleasure to work with. He got the clogs cleared out & recommended some repairs to be done.

I've worked with many plumbing companies before & have had not so pleasant experiences. Steve & Free Flo have earned my business & I look forward to working with them in the future.

Lydia S.

12/27/2020

Update: Same thing happened again! My kitchen sink got backed up, but Anthony was able to come again and get the job done. Fast, efficient, consistent. Still would recommend!

Mrinmoy N.

2/17/2020

My garbage disposal was bit functional for almost 6 months and recently the water started to get stuck. I thought we uave to replace it. I asked for a quite through yelp for exchanging the unit. I didn't get a quite bit got a few contacts. I chose FFRP based on rating. And the rating is justified. The appointment was between 4-6 and they arrived by 4:30. The garbage disposal didn't need to be replaced. He fixed it just by tweaking the bottom clutch and showed me how to do it as well. Next was roto rooter. HE went back and brought the tool from the truck. There was a lot of black sticky gunk which came out. They cleaned everything up and it is working as new. Price was reasonable and service was awesome. Thank you yelp and the yelpers for the great reviews based on which I chose FFRP and they didn't disappoint!

Paul V.

5/31/2015

One of the best experiences I've ever had with any vendor. I called these guys mid-week because we couldn't flush our toilets or take showers for very long and they scheduled us for 10am -12 Saturday. We can't do weekdays because my wife and I both work so having them come on the weekends was very helpful.

He (Ben) arrived with a smile on his face and immediately diagnosed our problem. There was a breach in the sewer line that ran under our front yard to the street. He pinpointed the exact break in the line with his equipment and said we need to dig it up and replace the pipe. He then scheduled us for the next day and said he could be there by 10am. He quoted a very good price for the job.

He arrived the next day early (well before 10am) with his worker and they proceeded to dig a 5 -6 foot hole. They pulled out all the broken pipe, installed the new pipe, and flushed the line. They even added a vertical access pipe so we can easily fix clogs in the future. The job took about 6 hours and they cleaned up everything afterwards.

What an awesome experience! If I could give them another star, I would. I definitely recommend these guys.

Hamidou S.

8/18/2021

We had a clog in our kitchen that we could not figure out. Nick came out on short notice and immediately solved our problem and explained what was causing the backup. He went above and beyond to fix the issue and was extremely professional. I'd definitely recommend him and will be using him for all my plumbing needs.

Stephen O.

03/02/2023 12:00:00 SA

Nick is our first call when we have any plumbing issue, ranging from a leaking sink to the entire house smelling like sewage (!). Nick listens patiently, investigates, and then diagnoses and takes care of the issue while explaining everything so even I can understand it. He has always gone above and beyond to help us and put our minds at ease, no matter how big or small the problem is. He's responsive, communicative, and courteous all the way. Thank you Nick!

Meagen B.

7/25/2019

These guys are the BEST! We've been using Ben and Nick for years now. They are always fast, honest, and affordable! They always take the time to show us exactly what the issue is and how to resolve it the best way possibly. Professional, easy to communicate with and so kind. We will use these guys for years to come.

Victoria E.

6/25/2019

Anthony at Free Flo was a pleasure to work with. He did a great job on a variety of projects we had and took the time to explain everything to us. He also very friendly and offered very competitive rates. We will 100% hire him again next time we're in need of a plumber!

Linda S.

5/15/2020

I called in for a plumber because my kitchen sink was clogged. Anthony arrived to my rescue. He check thoroughly and helped to drain the pipe. I am very happy with his service and professional attitude.

Ruby S.

07/09/2018 12:00:00 SA

Well the reviews are true!! Ruben is a good guy and knows what he is doing. He is friendly, efficient and very affordable. My first experience with him was excellent. He didn't leave a mess, he arrived when he said he would, and his actions proved the reviews to be true.

I was desperate when the kitchen faucet began to leak and a friend looked at it and said just order the replacement part thru company. You only have to wait a week or 2. With a elderly parent with dementia who uses the kitchen sink regularly, you can't just tell them to stop using the water. The next day the leak was worse and water was now flooding the cabinet under the sink. I called 2 referrals and no one called me back.

2 days later I said, forget this I am buying a new faucet and hiring a plumber! There was still no response from the 2 referrals plumbers. I called Ruben, he said,maybe I can do a temporary repair, I can order the part and install the replacement part and you can return the not so cheap faucet?! Wow! That sounded great. He came out and tried to fix the damaged part, but it was not repairable. He said I could wait a couple of days while he ordered the part, but not use the faucet or use the other option and install the new faucet. I went with installing the new faucet!

He went above and beyond the call of duty. He even called to see if he contacts could beat the price I paid. They could not, but I felt better about his service and in trying to get me a better deal. I felt better about what I did pay for the faucet and his repair rate was amazing! When he left and I told my elderly parent the price, she was surprised. Mother said, Oh we should have given him a $20 tip! Her response shocked me. This is a woman who wants you to drive 3 miles to save 15 cents on a pound of bananas. lol

This was a very cool and pleasant experience with our new plumber. I am so glad he answered my call on the first try. The reviews are true folks!

Lena T.

11/29/2019

Great service. Ben came within 1 hour from calling him. He called to let me know he was 20 minutes out. I am Asian. Without being asked, he took his shoes off before entering our home and fixed our clog in less than an hour. He was respectful, nice, and friendly. Thank you Ben.

Molly O.

2/18/2020

Josh and his partner replaced the pipes under a kitchen sink of an old mid-century home and unclogged both drains. They worked fast and cleaned up after themselves. Ben from Free Flo came to our house a couple weeks ago to replace a gas valve on the connection to our clothes dryer. Both experiences with Free Flo exceeded expectations. They are friendly, professional, and fair. Thank you!

Chrissy G.

5/15/2020

Free Flo Rooter is the best! During a visit to my elderly parents' house, my brother and I were alarmed to smell leaking gas. While the gas company was diagnosing the issue, we consulted many plumbers, including my parents' previous regular plumbing company. After receiving many competitive bids, we went with Anthony and Free Flo Rooter because he was the most professional and addressed our concerns about getting the work done quickly, trenching through the driveway, and minimizing the trauma on my mother's special pebble garden. Under the blistering heat wave, Anthony and his crew excavated and jack-hammered a 100 foot trench and re-piped our gas main very quickly. We will easily be able to fill the trench to match our existing driveway brick trim, due to their precision cuts. And my mother was very pleased that her pebbles were neatly replaced, rather than buried under a bunch of soil! After the gas company turned our gas back on, Anthony touched base with both me and my brother to make sure we were completely satisfied with their work. We overwhelmingly recommend Anthony and Free Flo Rooter--a refreshingly professional and conscientious team!

Jill W.

3/16/2020

All I can say is WOW! There are not enough stars to say what a fantastic job Anthony did with my sink. First of all, he is probably one of the nicest people I have ever met and is truly a polite gentleman....and he is a great plumber as well! He quickly identified the issue with my sink...which was definitely clogged...but the connecting hose was leaking as well. He took the time to go and locate the same size through his supplier, and within 2 days called back and installed the new hose and fixed the issue. Anthony was personable, clean, and organized...and loved our giant puppy as well which was a bonus!
Thank you Free Flo Plumbing....you all a quantum leap above all the other services I have used in the past and will definitely recommend you to friends and family in the future!!!

Robert C.

11/26/2020

I have to make a comment regarding free flo rooter & plumbing I called them on a holiday Thanksgiving had a tenant with backed up sinks on Thanksgiving previous plumber came out on Tuesday never fix the problem in the common area they were prompt they called before they were coming they got there within the hour a little sooner-Anthony was the contact excellent communication skills knew exactly what to take care of pulled off the 3 inch clean out snake the job and allowed hot water to run through the system numerous times 10 minutes another 15 minutes total of 20 minutes allowing to make sure that the system will not back up again took the time to make sure the tenants have good flowing water with no back up guaranteed a job for 30 days would recommend a plumber Anthony was very professional gave some suggestions how to correct this problem in the futureI would strongly recommend using this company for any of your plumbing needs they also except credit card on their smart phones with the cube saves time for you having to go ATM & get cash professional company &The price was very reasonable considering it was a holiday please use them for their services you will be happy in the future.

Tumness L.

5/15/2022

This review is specifically for the AMAZING Nick. I have never been more impressed by a tradesperson, period. I am starting the process of remodeling my home and was lucky enough to have Nick come out to provide an estimate on a whole-house repipe.

Within a few minutes of meeting him, I knew I'd hit the jackpot. He is friendly, polite, and EXTREMELY knowledgeable. As I walked him through our proposed plans for the remodel, he took the time to really understand the design, ask clarifying questions, and provide excellent feedback/suggestions.

After he surveyed the existing plumbing, he was able to masterfully paint a picture of it for us with his explanation, then recite EVERY detail of the proposed design and how he would make it all work. He explained concepts of plumbing, materials, construction, etc. in a manner that allowed me to understand the who/what/where/when/why behind this thinking.

Nick then went ABOVE AND BEYOND to help me with a camera inspection of the sewer main, which a different company said could not be accessed without first installing ~$2k cleanout. Nick had a brilliant solution and was able to confirm that the sewer main was still in great condition, WITHOUT me having to shell out ~$2k first. He worked EXTREMELY hard to make this happen and it's obvious he loves his craft. The man continues to be too good to be true! Thanks again, Nick!

Lomas T.

11/23/2021

Great service
Punctual
Courteous, Respectful of the home

Nick came out a couple times to help clear out drain problems. Solved the issue every time.

Paul A.

5/19/2022

Steve and his assistant came out early, efficiently did a rooter and scope of the main line, and kept everything clean. Steve was very friendly, informative, and answered all of my many questions with patience and expert knowledge. I would highly recommend using this company, especially if you get Steve to show up. I will definitely be telling all my friends and family about this great service.

Geoffrey G.

12/20/2020

I called Ben on Sunday at 2pm and he was here within an hour! Had a backup in my drain line for my washer and he assessed the issue and cleaned it out. He has me test it and all was good! He was definitely a life saver this day and will be my go to plumber moving forward! Thanks!!

Zeena C.

2/18/2019

These guys are super fast, reasonably priced, and honest! 3 months ago, a tenant had flooding from their toilet and bathtub. I called and Josh and Ruben were out there the same day, put a camera down the sewer line showing major cracks from tree roots. They did a quick temporary fix so the tenant could use the bathroom and came back the next day to replace around 50ft of the sewer line. They were very professional and affordable. They also gave me a 10 year warranty!

So, when the same tenant called today complaining that their toilet water flow was slow, I was worried. I called and Josh was out there in less than an hour. He was able to fix the problem quickly with a plunger! I felt so bad that he had to drive there that I told him to bill me for his time, but he was so sweet and didn't charge me anything. I'm so lucky to have found these guys! I'd recommend them to anyone!

Alexandra L.

12/23/2021

Nick did an outstanding job fixing a toilet issue at our rental house. He even went the extra mile and drove out to pick up a new toilet at Home Depot, the day before Christmas Eve! He was professional and honest, I would highly recommend him and Free Flo to anyone with plumbing needs.

Kevin K.

9/26/2022

Great, responsive service. Installed new faucet and was super professional. Arrived in time and did the job quickly.

Gary H.

2/16/2021

Master bath toilet was backing up. Called Free flo around 8pm on Thursday evening and asked for Nick since he did a great job in 2020 for sewer line inspection. Few minutes later Nick called me back. He mentioned they reduced the territory and Pomona is unfortunately not in their area anymore. However, Nick would still arranged to help me after he returns back to town. At the appointment, Nick informed me that the toilet had something stuck inside and he was able to get the snake thru but whatever was stuck inside the toilet could not be found. The toilet was fixed and we also checked other toilet and sinks to make sure others were working fine. I appreciate Nick's help, honesty, and willingness to go that extra mile. Nick even texted me next day to make sure all was good.

Aileen G.

01/02/2020 12:00:00 SA

We've been having trouble with our pipes lately-- every couple of months my washer leaks and the kitchen sink clogs and stinks. This last clog we needed something different than our usual plumbing snake job. We called Free Flo, and they were able to answer all our questions and handle the situation! We asked to hydrojet our pipes, and Ben was able to handle in a timely manner and very efficiently. I'm impressed.

Henry B.

7/25/2012

I heard about free flo word of mouth and decided to give them a chance when the shower was clogged up. They didn't waste any time, gave me a great price, and were straight forward with everything which is why I decided to give them 5 stars. Id definitely recommend them to every one.

Sophia J.

05/03/2022 12:00:00 SA

When my kitchen faucet stopped working, I contacted Free Flo on Wednesday because I had a good experience with them about a year ago. Unfortunately, their earliest availability was next Tuesday. I searched 'Plumber near me' on Yelp and clicked 'REQUEST A QUOTE'. Over 10 plumbers replied to do the job. At first, I chose Local Service Pro Plumbing to come the next day. To make a long story short, that company came to check the problem and charged $99 (service fee, just to estimate the job) and estimated $299 for faucet installation.
I had other plumbers' quotes which ranged between $150 and $200 for kitchen faucet replacement/installation. After wasting another day with Local Service Pro Plumbing for the price adjustment, I was upset about their poor communication and overpricing. I messaged back to Free Flo on Friday to set up an appointment. It was scheduled on Monday 1PM-3PM. But to my surprise, Patrick called me and came on Saturday 1PM and completed the job. He charged $140 for faucet installation although he found another issue (the difference in valve connector size) and had to change 2 valves with extra cost.($180 X 2, I honestly don't know if this is a reasonable price.). Patrick communicated clearly and he was knowledgeable about the job.
I think there's a good reason for over 2430 reviews with 5 solid stars on Free Flo. Considering Price, Quality of job, Timely response & communication, I would continue to hire Free Flo as well as recommend to my neighbors.
(I had a new water purifier 6 days prior to the problem. During the installation of the water purifier, they shut the main water off and on. That might have caused the faucet pipe to clog.)

K S.

8/21/2019

They really deserve more than 5 stars. I called late Saturday afternoon with a plea to have my water heater changed - this was literally a last minute call. The person who answered the phone (my apologies for not remembering your name), was courteous, professional and extremely accommodating. He said he would have someone at our home within an hour. True to his word, he sent Anthony with a brand new water heater to fit perfectly into the WH space. Anthony was polite, thorough, let me know ahead of time what the process entailed, made sure I understood what I was signing before he started the work. When all was done, he asked me to check the connections to ensure nothing was leaking, showed me the pilot light was on, hauled away my old WH and cleaned up. Everything went extremely smoothly. I hate to admit that now a days it's hard to find decent customer service.... I am thrilled to say, this was GREAT customer service. THANK YOU!

Nathalia H.

10/09/2018 12:00:00 SA

Great service, great experience! I had a couple of issues in two of my bathrooms at home. Nick was assigned to me, he was punctual, respectful and professional. He arrived promptly at the time he said he would, went above and beyond to help fix my problems and although the job was not easy, he did everything to make sure that everything was working properly when he left. I highly recommend this company, will totally call them again!

Arthur T.

11/13/2021

These guys are the best. Nick is one of the most professional and courteous contractors I've ever worked with. Went above and beyond to fix a busted drain pipe - came in under the estimate and even filled the hole that the previous contractor (the one who broke the drain pipe) had left behind. Can't recommend them highly enough.

Jordan V.

03/12/2021 12:00:00 SA

Truly blown away by the quality of service and attention to detail that Anthony provided while installing our dishwasher. We had a plumbing service that really messed up our entire kitchen and then about 6 other companies come out to give us quotes to fix it. Free Flo was not only quick to come up and assess the problem but we could tell Anthony really considered every single option before giving us a solution and a quote.

When Anthony returned to fix the issue he said he had been thinking about the problem since we last met not many plumbing services will keep your issue in mind like that. He re-assesed our kitchen and figured out a better way to solve our problem. Anthony was quick, efficient, and all around a great guy that explained everything really clearly.

Anthony ended up fixing our issues and coming up with a solution that was way better than we were expecting. One of the easiest, most painless, and pleasant interactions we've had since becoming homeowners. Will be calling Free Flo for any and all issues from now on.

Ruby G.

12/19/2022

Nick was such great help when he came over to fix my nightmare of a kitchen sink. the problem was found and fixed in such a timely manner. i appreciate that Nick was so well knowledgeable in all the questions i asked and even gave me tips on how to avoid the problem in the future. i definitely feel comfortable and confident using their services in the future. thanks again Nick!

Harry T.

3/23/2021

Greatest service ever we had a sewer stopped up callled them after hours they came out found the access point that I didn't even know I had they pulled out roots set up a day for a hydro jet
Rafee and his guys are amazing they ran a camera showed me sewer and everything I will recommend these guys to everyone I know

vicky p.

10/09/2018 12:00:00 SA

My mom came home and noticed the kitchen sink had backed up it was filled with water and other stuff that isn't so pretty so I called free Flo!! Nick the plumber came and he took care of it for us and proceeded to clear our kitchen sink drain through a clean out outside. Within minutes our kitchen sink was properly draining. Also I noticed he was wearing a pink shirt for the month of October and hopes to help raise more awareness for breast cancer, Nick also said they'll be donating again the month clothes and organization dedicated to help fight breast cancer which is really awesome Since our family is one of the many families that's hard to deal with the member since our family is one of the many families that's had to deal with our mother fighting and beating breast cancer I'm becoming a strong survivor. I took a picture of him to show my mom that there are people and business that spread awareness for women and men that battle breast cancer. Yes men get it too.

Wendy W.

11/19/2018

Very happy with our service call this morning. I asked for a quote last night and heard from Free Flo almost immediately. Ben offered to come out and do a free estimate. We scheduled for first thing the next morning. He called 30 minutes before his arrival window to confirm our appointment (awesome), showed up right on time, took a look at our 3 plumbing issues and provided a quote on the spot. I was happy with the estimate and asked when he could complete the work. He said he could do it that day if it worked for me. It did. He ran out for an hour to pick up some supplies, came right back and finished the work same day true to estimate. Ben even made sure to put shoe covers on his feet so no dirt was tracked in, he brought all his own supplies and cleaned up completely at the end. Very personable, professional, knowledgeable, and super easy to work with. I will keep this company and Ben's name on file for any future plumbing issues. Highly recommend this company.

Kae E.

12/17/2020

Workers showed up on time, and without trying to sell any other unnecessary proceedures, finished the job efficiently and charged a fair price. Will call again.

Dani S.

09/09/2020 12:00:00 SA

My parents wanted to have an earthquake safety valve installed at their house, so I did my research and came across Free Flo Rooter & Plumbing and two other companies (I won't name). Free Flo got back to me quickly with an estimate and appointment. One of the other companies I spoken to had set up an appointment with me and never showed up, and they didn't even call. Free Flo showed up on time for the free quote and sent me an estimate right away. Dino was the person who helped me. He really did a great job at communicating pricing, details, and was also able to set up an appointment quickly. The following day after the team had installed the valve, the water heater wasn't working. I called Dino and he went to my parent's house the same day to get it fixed. I will definitely be calling Free Flo for all of mine and my family's plumbing needs. Superior service and good pricing.

Travis F.

01/10/2022 12:00:00 SA

Nick and crew are my first call for plumbing needs. We had a blockage and they came out and hydro jetted it in the pouring rain to get us flowing again. Then came back with a camera to help us understand the issues and how we can ultimately remedy the them. Ultimately we had to do a repair to our 4x6 sewer connection and Free Flo knocked it out in a day. Super pro, super knowledgable.

Steve S.

05/06/2014 12:00:00 SA

Absolutely fantastic service. I couldn't be more pleased because I needed a plumber desperately and at the absolute worst moment and they were there for me in an instant. Usually I have to deal with morons when it came to plumbing services and I've used plenty in the past but Free Flo Rooter were a courteous group of guys who bent their backs to do this huge job for me that I needed done asap and they pulled through with flying colors. Oh ya, their prices were affordable too to which I know for a fact that I'll be using these guys again and again.

It was a big bonus too that the owner of the business is a Miami Dolphins lover because I AM TOO!!! Once my panic settled over the disaster that I was faced with and seeing as the plumbers were wrapping up the job on time all me and the owner Rafee did was talk about Dan Marino and Miami Dolphins.

Please don't hesitate to call these guys, they get the job done!

Steve S.

Mimi Z.

5/28/2023

I have no plumbing knowledge at all and a major emergency. My shower was spraying out water and we had to turn off the water for the whole house. I messaged Free Flo on Yelp and Ben called me. The shower needs a new piece but everything is closed because of Memorial Day. But Ben went out of his way to help us out and teach us how to shut off the valves just for the shower so at least we could turn the water back on until we get the parts, which I appreciate so much. Definitely recommend him and I will have him on speed dial for all my plumbing needs!

Dexter C.

11/19/2019

First off and foremost I've got to thank Anthony for going above and beyond his services! Did a quick temporary fix so that we can still shower temporary till the big job date. Very professional and very honest with his work! Willing to work with your schedule. Problem started with bath tub draining slowly to not draining at all. Anthony went and snaked the tub and come to find out it was a lot worst than just a minor clog. Being an older house on a raised foundation majority of the pipes were cast iron. He recommended repiping everything to ABS. On Tuesday From 0930-1500 he and his partner knocked it out with the quickness. As you can see in the pictures everything was all clogged up! Don't know how we managed but thanks to Anthony and his hard work everything's fixed!

Thanks again Anthony and Chano for your hard work! Will definitely recommend this company for any plumbing service!!!!

Veronica H.

1/18/2021

Found my new go to Plumbing company! I sent a few requests for quotes via yelp to have a toilet replaced, including pick up of a new toilet and haul away. Ben was very professional and timely with his responses, and the pricing he offered was extremely competitive. I also like how they provide their license # on their yelp page/website. A few other plumbers did not provide a license number, or ended up telling me that they were in process of obtaining new licenses.

Ben was very flexible with my schedule, as the toilet I ordered from home depot took a few days to be shipped so I couldn't give him a fixed day when I would like it to be installed. When I let him know that the toilet had arrived, he was actually able to come and install it the very same day. Ben and Louis were prompt (calling me to let me know their ETA/status) and courteous. They were very efficient and polite and completed the job efficiently. I would definitely call Free Flo again for any future plumbing needs.

Thomas C.

4/13/2021

Anthony called before he arrived to ensure it was a good time to come over. He asked me to summarize the issue I was having. He listened carefully and was positive with his feedback. Anthony was very friendly and worked hard to resolve my plumbing issue. He did a great job of educating so I felt in the loop about what he was doing. I never got the feeling he was cutting corners or trying to up-sale me things. He took his time to ensure the job was done right. I really got the sense that he cared more about the job being done right and that the customer was happy with the end result. Anthony was very knowledgeable about his trade and honest with what needed to be done rather then create a bunch of work that didn't really need to be done. Finding a plummer to trust with your house is a big deal to me. I found someone I can trust and rely on. Thank you FloRooter and than you Anthony.

Andrew D.

04/05/2020 12:00:00 SA

Great and fast service especially in trying times like this. Came equipped with facemask, and shoe covers, which is greatly appreciated. Prices were fair, and the work was exceptional. Will definitely call them again.

Randy E.

11/13/2019

Steve from Freeflo Rooter & Plumbing was great! He was able to fix a blocked drain that had been an issue for years, did it quickly and left the site very clean. We plan to use Free Flo Rooter & Plumbing for all our future plumbing needs

A D.

3/24/2017

Ruben and Free Flo Rooter were awesome. Their response was quick and when Ruben arrived he literally fixed the problem in 5 minutes. I'll definitely recommend this business.

Smarty S.

08/06/2020 12:00:00 SA

Dino is the best. He came to fix my toilet and also helped with my sink. We always have had home warranty for our home before so we know everything would be under control. But we didn't renew our policy this year because we don't really like their services. So today, I was pretty nervous to call the plumber because this is the first time to call plumber without insurance, no idea how much that will costs!
Man, I am glad I found Free Flo, their price is very reasonable, and Dino is super nice!

Yong Y.

2/26/2018

Free Flo Rooter & Plumbing did a fantastic job.
I contacted them on Sunday 2/18 through Yelp's Request a Quote at around 9 am. They called me and told me that someone could come out at around 3pm. So, I was already impressed but...I wanted to see how the repair would go.

The reason I called was because I had a leak in my water line or drain, all I knew was that it was dripping in my garage. Reuben came out and got to work trying to figure out where it was coming from. After opening up some drywall ceiling spots in the garage he found a pin-hole leak in the cold-water line.

He cut out the leak area and put in a coupler to splice it back up. No leak after that.

Thank you for coming out on a Sunday and taking care of this for me. I would definitely recommend this company!

Molly R.

11/05/2018 12:00:00 SA

These guys were fabulous! Easy to communicate with to set up appointment, gave an accurate quote/price range over the phone, and communicated well the day of re: arrival time. Nick communicated well in explaining the issues he found, worked quickly, and was very reasonably priced. He got our kitchen sink working again, and even cleaned it beautifully once he was done! Thanks Nick - would definitely recommend Free Flo!

Vanessa Z.

4/25/2021

Steve came out to drain a backed up sewer line in our kitchen. We found Steve to be professional, informative, and helpful in answering our questions. We would definitely use Free Flo again if we had any plumbing issues.

Jesse V.

10/03/2016 12:00:00 SA

Ruben took very good care of my parents back up problem in the kitchen, very professional people highly recommend, they fixed the problem with professional work, if you tried the rest now tire the best free flo priority thanks gentlemen,,,,

Peta D.

11/24/2017

If I could give these guys 10 stars I would. Seriously amazing service. They came out for a free quote, very personable and straight up. Told us what could be the problem and said if it isn't fixed after the work they wouldn't charge us. We were floored by their honesty, that's a rarity in this town. They fixed our shower problem that had baffled two other plumbers. I would highly recommend these guys. Professional and funny dudes!

J L.

11/24/2016

Ben and Ruben came to the rescue thirty minutes after I called. Reasonable price for hydro jet service and provided a decent warranty. They were prompt and efficient.

Linda T.

05/10/2021 12:00:00 SA

My boyfriend had scheduled an appointment for someone to help change out my old showerhead since we were unsuccessful changing it ourselves. The appointment process was quick/fast. They called me in advanced before their arrival and was able to help change out my showerhead very quickly.
Very professional company and I will definitely use them for the future.

Thanks!

R M.

9/23/2022

Quick response, clean, friendly and their quote was the lowest. I'm happy with the work Steve & Ricky performed and would call them first next time.

Patti L.

10/16/2021

Anthony came out to rooter my slow shower drain a few weeks back. He was extremely friendly, neat and cleaned up after himself. Anthony even went above and beyond by pointing out some missing grout in my shower which was causing some water damage. I would definitely call Free Flo again.

Christine F.

7/23/2019

Impressed! I was looking to do hydrojetting for my 30+ year old house and had looked on trusty Yelp. Free Flo Rooter had tons of positive reviews which I am pleased to say is ALL TRUE! I had the pleasant experience of communicating with Rafee and he was able to provide me a very reasonable quote with the photos I sent over. Better yet he was able to schedule me for a same day appointment. WOW!!
The technician Vince came to my house and was courteous and professional. He also ran the camera after cleanup to make sure we can see for ourselves how great the line looked.
My mom was at my house when this got done and now she is getting it for hers too. We love the service and have no hesitation in recommending this company to our family and friends.

Meena K.

04/05/2021 12:00:00 SA

Narek is the best. I recently purchased a home with plenty of plumbing issues. I had many plumbers here to help with various issues and all of them quoted me high prices in addition to complicated fixes. Narek was quick to respond, educated me on what needed to be done both in the long and short term. He fixed the problem at hand quickly and also returned a week after to fix an additional problem. I could not recommend him more and moving forward I will only use him as my plumber.

Update: I am getting a bunch of walls torn down and had the GC propose a plumbing solution. I called Narek after my positive experience with him previously and Narek took time out of his busy schedule to stop by, explain everything to me and explain what needs to be done correctly. He even offered to help to make sure that the GC did the job correctly and provide guidance for free. Narek is a good guy who just wants the job done correctly and needless to say I chose him to do the plumbing vs. the GC!

Nicole S.

10/12/2019 12:00:00 SA

Nick came today to clear a bathroom sink. He was on time, friendly and very professional. Their prices are very reasonable. Hope I don't have to call a plumber again, but if I do, it will be Free Flo.

Had slow drainage in older building. Needed my sewage pipes replaced under my duplex. Nick and his crew were fantastic.

Kenny G.

05/02/2023 12:00:00 SA

With so many highly-rated options for water heater repair, I ended up going with Free Flo Rooter & Plumbing because I recognized them as the ones with vans that say Pet Friendly Plumbers on them. Well that and the fact that they have solid 5-star ratings on Yelp and Google and are a family-owned business.

They certainly didn't disappoint! We set up an appointment here on Yelp, and they ended up calling early to let us know they could come early due to a cancellation. We gave them the thumbs up to arrive early, and Patrick showed up right away and did a full inspection of our water heater.

The issue turned to be very easy to fix, and Patrick gave a full explanation of what he found and what he did to fix it. And there was absolutely no sticker shock for the visit.

Free Flow is most definitely our go to repair/replacement company for all things plumbing-related from here on out!

Gwen A.

04/04/2023 12:00:00 SA

Our kitchen sink was backing up and not draining. I called free flo rooter and plumming on Saturday evening and Josh answered. He was great, professional and polite over the phone gave us an estimate then arrived the following morning. Excellent communication, Josh called ahead to give us his ETA, he arrived during the time frame that was given to me over
The phone and fixed our sink. Josh was professional, respectful and informative. We will definitely use free flo rooter and plumming for all our plumming needs.

B. K.

09/12/2022 12:00:00 SA

So glad i called Free Flo Rooter to unclog our drains and repair a big pipe leak in front of our house. Nick is extremely hard working, knowledgeable, and fair. It took him several trips to diagnose the problem and he refused payment until he had completely fixed the problem. He puts the customer first, is a very good communicator, and is highly dependable. Will definitely call him again!

Joshua P.

2/14/2020

We really appreciate these guys and have had several great experiences. in our last one, Josh was very helpful and fair in his pricing. He also took the time to teach me some things about my waste disposal system so that I could solve minor problems myself in the future. Highly recommended!

Nicole T.

03/08/2021 12:00:00 SA

My mom's house needed emergency plumbing services because my brother and his girlfriend were visiting for a week and I'm not sure if the extra use of water or waste clogged the pipes. Sewage water was overflowing in the back of the house and leaking onto our driveway. I quickly turned to Yelp and Ben replied in 10 mins! I set up an appointment for my mom and Nick came and did an excellent job fixing and clearing out the pipes.

We've had another plumber snake our drains at my work and it seemed those people just wanted to do what was asked and get out of there. Nick and Ben from Free Flo have a completely different approach, my mom told me she learned so much about the drainage and pipes of her home from Nick that afternoon and he even made an appointment to clear the rest of the clog the following week from the vines and roots of the plants that were interfering with the clay pipes she has underground.

Jen-Thuy N.

10/07/2019 12:00:00 SA

I'm actually really happy with their service. Josh is so knowledgeable. He did a great job replacing my tankless heater. I messaged for a quote and they were fast at responding and was able to come out to take a look. They gave a time window to come by and they were on time (this is important for those of us who needs to go to work after the service is done). My tankless was expensive but I don't think you can beat their pricing and service. Look at the picture of before and after. It was nicely installed. I would hire this company again for service and would recommend them to friends. Good job!

Maria S.

01/07/2020 12:00:00 SA

We highly recommend Free Flo for your next plumbing job. Ben called ahead of time to tell me when he would arrive. Both Ben and Dino were very courteous and immediately began to work. They unclogged our bathroom drain and adjusted our toilet flush in less than an hour. They cleaned up nicely after they finished the job. We will definately be calling on Ben and Dino for all of our future plumbing needs.

Thank You!

Zeke O.

05/01/2021 12:00:00 SA

Wonderful service! We needed a new water heater after experiencing issues with our old one. Nick assisted with the installation, and he was incredibly helpful throughout the whole process. Can't thank them enough!

Oscar L.

06/06/2021 12:00:00 SA

we had an emergency with cuple of units on a sunday and no other plumber where able to take on the project and steve came out and called his partner ben and they got to work rigth away and cleared the issue. i highly recomend them for any issue thank you..

Garin Y.

5/24/2022

Free Flo Rooter to the rescue today. Had an issue with water coming up from the shower. Josh was on the scene 2 hours after I called in. He did a thorough assessment and gave me a quote. I had received 2 quotes for descaling my drain line and hydro jetting them. Replacing old pipes to new ones. Best quote was from Free Flo. Work was started today. They were so professional and explained everything step by step. Couldn't ask for better service. Thank you for making this stressful situation easy to manage.

Tommy V.

1/20/2019

Over the weekend, our kitchen sink backed up. After calling several plumbers, I came across Free-Flo who was able to schedule an appointment for Monday. Nick came and made an assessment that required new plumbing. He was able to squeeze me in the same week and resolve the issue.

I appreciated everything he did...very trust worthy and gave exceptional pricing! Will definitely use Free-Flo again and would highly recommend to anyone with plumbing needs. Thanks again Nick!

Annette B.

2/18/2016

Ben and his team were great...I explained what I needed done over the phone and he knew exactly what I was referring to! I was getting s new fridge and needed the water spout to be flushed into the wall!!! He was done in less than an hour and did a clean job!!! Glad I have an awesome Plummer!!

lucy s.

6/23/2018

To start off, my House was build in the 50's and the pipes haven't been changes since so you can imagine how many times I've been in need of a plumber since we moved in. Free flo has been my go to since buying my house almost 7 years ago. Here's a short list of some of the services they have provided throughout the years: emergency toilet backup. Emergency Clogged shower. Dishwasher back flow. A burst pipe. Plumbing around the pool, and a few more backed up toilet issues. Every time I call them, they are friendly, prompt, and fairly priced. I don't generally like to leave reviews for any product or service, but I had to share their last visit to my house because they need to recognized for being so exceptional. I recently noticed water was running under my dryer after I would use the steam cycle. I used the extended warranty to request service directly from company. After two separate attempts, they told me that they couldn't figure out the problem and it was probably a plumbing issue. So once again, I call Free Flo and within an hour, Ben was at my house. Ends up, the issue was with the machine after all. There was a twisted tube, which he simply undid and BAM no more leaks. It took him a mere five minutes to get it all done. Because I'm a regular, and it's something the repair man should have taken care of, they gave me that visit on the house. I'll be replacing all the pipes in my house shortly, and it's no question who I'll hire for the job. Thank you Free Flo. I am forever your loyal customer.

S H.

2/22/2021

The faucet in the bar area of my house was leaking and I couldn't make it stop. The leak was making a noise in the walls, so I thought. Although they were fully booked, Ben squeezed me in within a few hours, when I explained the situation to him.
When Ben came and checked the bar faucet, he told me the noise in the walls was actually coming from a running toilet upstairs. . Ben is very knowledgeable and knows his stuff. He fixed the running toilet, a leak in my shower, the bar faucet, as well as leaks in both the water faucets outside. He has quickly become my go to guy for any and all my plumbing issues. Highly recommend!

J L.

06/09/2021 12:00:00 SA

Anthony came out and fixed a kitchen pipe back up problem in my condo building. I called multiple companies and they couldn't/wouldn't send somebody out, but Free Flo and Anthony came over in less than an hour. All along the way, Anthony explained what he was doing and what the next steps would be. He was very personable and friendly, even late at night.

Highly recommended.

Mike G.

9/14/2020

We just bought a house and needed an expert to come replace the water regulator and shut-off valve. Shout out to Nick for getting the job done quickly and diligently! He was very thorough and explained the entire process which we appreciate so much as we are first time home buyers and don't know much when it comes to plumbing. Give these guys at Free Flo Rooter a call you will not be disappointed!

Kirsten N.

7/30/2021

We had an unexpected sewer line issue, Free Flo Rooter was quick to respond and get a tech out. Nick and his team are amazing, they went above and in ensuring the issue was resolved and future proofing for future problems. He was communicative throughout the entire process, kind and professional.

Derek W.

05/03/2020 12:00:00 SA

Discovered water dripping down from the ceiling about a week ago and after asking a few friends for some recommendations, Free Flo was the company the name that kept coming up.

First contacted Ben who sent a tech out the next day (called late on Sunday night). Anthony showed up the next day and discovered 2 issues. The first being a pin hole leak on a cold waterline that ran from the first to the second floor and a faulty valve to the unit itself. Since there was only one shut off valve that supplies water to the entire complex, Anthony was unable to replace the valve as a 48 hour notice needed to be given to the other residents in the complex. He provided a contact to a water restoration company so that fans, air scrubber and a dehumidifier could be installed ASAP to start drying out the wood.

A second visit was arranged to perform the pipe replacement which literally took Ben less than 30 minutes. They explained the options and elected to use PEX instead of copper due to the age and thickness of the original water line.

Couldn't be happier with their service.

Couldn't be

Peter C.

05/10/2023 12:00:00 SA

Update: Ben and crew completed the task of installing a brand new water pipe system in 2 days (estimated 3 days) and it's nothing short of great! Such a professional, genuine and nice team of folks, and I'm very happy and fortunate to have found them. Highly recommend to anyone!

Marie N.

1/19/2019

Had an emergency plumbing issue around 7 pm after most plumbing companies are closed. Requested a quote online and within a minute or two got a response back from the owner! Nick came out and snaked our mainline for the house, resolving our issue. He was friendly, professional, and very knowledgeable. He explained everything to us and made a few future suggestions. He had everything he needed and did a great job! Thank you, Nick!!

Holly L.

2/25/2023

Simple plumbing job but didn't rip me off by recommending unneeded services /fixes. Arrived on time and out of my house within 30 minutes

Shani R.

10/31/2016

Company is quick and honest. Ruben came within 24 hours, fixed my clog; left everything clean.
Happy I found this company, will be calling them again if needed.

Monica D.

4/29/2021

I had to have some plumbing work done, specifically replacing some incredibly old and nasty toilets that had been left behind by the previous residents. The guys at Free Flo were super helpful and nice in explaining why our current toilets were suboptimal and how to replace them. Highly pleased with the services rendered, would definitely hire again.

Tiffany C.

11/29/2021

Thanks so much Mason! Literal life saver!! Had a clogged kitchen drain and he was able to come out and help me clear it. Super fast and reliable. Definitely my new go to plumbing company!

William W.

12/28/2021

We called Free Flo Rooter & Plumbing after our kitchen sink got backed up over the holidays. We set up an appointment with no issues for the next day. Steve called up to check it was ok to come early, arrived on time, and unblocked everything without issue. Super easy, fair and honest prices, I'd definitely recommend. Thanks!

Sweet B.

6/23/2021

I live in highland park area There was roots in the sewer line and I needed a hydro jetter to cut out all the root intrusion and then they ran a camera to show how everything is cleared up but told me that there is hair line cracks in main line that need to be replaced eventually. The good thing about free flo is they aren't pushy and explain everything and answer all questions. They don't Try to upsell.

Ida K.

4/13/2022

I had a leak in my water main line. Nick came over the same day after hours to diagnose the issue. Knowing I didn't have water, he moved around his schedule and came back the next morning to replace the water main line. Everything was done the following day!!!

Nick and Roberto were professional and courteous. I appreciate Nick explaining in detail the work involved and answering my questions.

I highly recommend Free Flo Rooter and will call them for any future plumbing needs!

Jada L.

1/20/2020

The only plumbing company you'll ever need. Seriously, don't look anywhere else. We got a notification from our water company that something was leaking. We called them, and they said they would come by and find the leak FOR FREE. Other companies were charging $70-90 just to find the leak! Ben and Dino called before they came by, and found the main water shut off and the city shut off valve within a minute (I have once spent an hour looking for this valve). Within 5 minutes, they located the problem, diagnosed the issue, and gave us an estimate. They didn't try to upsell anything. It was just this is your issue, this is what we will do, this is how much it will cost you, let us know if you want this done. Super professional and no bullshit involved.

We decided to get our issue fixed (a pipe burst under the sink causing an outrageous water bill and mold!!) and called Ben back. He said because our issue was urgent, he would swing by in a few hours to fix it. True to his word, he came by in a few hours and starting to fix it... only my pipes were so bad, so old, and so corroded that a 10 minute fix turned into over 2 hours. The pipes in the house were so bad, that it took Ben more time than he thought to repair and fix the issue. During this whole time, I was curious and I asked Ben probably 30 questions related to plumbing. He was so patient even though I asked the same questions a few times. Ben not only spent quality time to fix the issue, he also didn't charge us extra for the over 2 HOURS that he was here.

During the 2 hours Ben was fixing my pipe, I got to know Ben on a personal level, and wow, I feel like I've know this guy my whole life. I literally feel like this guy is family. I have honestly been blown away by my plumbing experience! Who else can say this?! Will absolutely be recommending to all my friends and family.

Beth G.

01/03/2022 12:00:00 SA

I have called Free Flo Rooter & Plumbing a few times. I would not call anyone else.

Nick is trustworthy, reliable and efficient.

I have hired Nick a few times. This time he installed a new garage disposal, new plumbing and new sink drain for my kitchen.

I never feel like he is trying to rip me off because I'm a woman. He always does a great job. I feel like I am in good hands with Nick. If you need a plumber, Nick is the guy you want.

Tim W.

12/12/2022 12:00:00 SA

Called free flo after a night of heavy rain. My drain in the backyard backed up and sump pumped didn't seem to work. Anthony came same day and got right to work. Extremely knowledgeable of pretty much every question I threw at him that was very helpful and thoughtful to explain everything to me. He ended up coming back a second day to finish up the job and had a very similar experience. Awesome guy. He representative of the company very well and will definitely use again going forward.

Abby H.

2/16/2019

Our garbage disposal was leaking at midnight. Ben answered the call and came over to our place first thing in the morning. He was friendly, helpful and efficient. High quality product and service at a reasonable price.

Gerard R.

12/21/2020

I originally first used Free Flo Rooter & Plumbing last year for a backed up sewer line that clogged the plumbing inside the house at night. Anthony quickly came within the hour of my call and was very professional and friendly. He quickly assessed the issue, provided and explained all the options without making me feel pressured to go one way or the other. Anthony is a very down to earth guy and was just simply honest about the services he was providing.

Fast forward to this past Wednesday...the sewer line backs up again due to the age and condition of the line (which he explained to me last year that he can clear the line but there is a risk of it happening again in the future and provided me quotes/options for replacing the sewer line) and with no hesitation called Free Flo Rooter again. To my surprise, Anthony shows up again to help me out of a bind but asked me about how my newborn at the time last year, was doing and other stuff we talked about the first time we interacted. The fact that he remembered details about our conversation from over a year ago is a testament to the care they provide their customers.

Anthony, again, provided honest options and pricing to properly get the job done and he, Ben and their crew were able to resolve my issue quickly and kept me updated throughout the whole process.

I have trust issues but I wouldn't hesitate calling these guys again for any future plumbing needs!

Jack L.

12/28/2019

We contacted Ben near midnight during the holiday season and he was able to make time for us the very next afternoon. He fixed an issue with our water valve and was very friendly and professional. He was also proactive with his communication and answered all of our questions.

Ben was also pet-friendly and got along with our dog, so that's a plus!

Jenny W.

8/18/2021

My tenant called me that there is water leak under the brand new fridge.I start look for plumbing but only Steve response quickly and fix it on same day even it's so late of the day. He sent me pictures what it looks like and it looks so good. I appreciate him working so late until finished the job.

Hannah S.

09/06/2021 12:00:00 SA

These guys are so great - I can't recommend them enough! From the first text/call to the end of service - they are efficient, honest and so fast!!

I've used their plumbing services several times over the years and had yet another issue come up over the holiday weekend. So I sent out a new message/quote request to them through Yelp and immediately got a response - within like 10 minutes or even less maybe!! My shower faucet was super leaky and I was losing hot water so fast so I needed help - but it definitely wasn't what I'd consider an emergency.

It being a holiday weekend I was sure I wouldn't get an appointment until the following week but they were out here and had my issue fixed by the very next afternoon!! Josh was my technician and he was so nice and helpful! Fixed my issue in less than 20-30 minutes!!

And their prices are extremely fair and competitive! I will always use them for any of my plumbing needs!! Their prices and excellent customer service and knowledge are above average and consistent every time I've needed them! Highly recommend!!

C C.

5/20/2020

Very professional! I had a leaking faucet and they came over within 15 mins and fixed it right away! It's my second time using them and will definitely call them again in the future when need it!

Rob S.

12/20/2021

My experience with Free Flow (Nick)was great from the start. Nick showed up on time and walked me step by step through his diagnosis. He also helped me with navigating through the warranty process with the manufacturer. He came back a second time (on time again) to install the broken part. Unfortunately, the water heater still would not cooperate. Nick came back again at 6pm that same night to make sure we had hot water before morning. Sure enough, we now have hot water and all is well again. I have been around home repair professionals and Nick's responsiveness and professionalism put him at the top of the list. He did a great job and while I hope to not have any plumbing issues again, I will most certainly call Free Flow if I do. Thank you Free Flow and thank you Nick!!!!

Anna W.

04/03/2021 12:00:00 SA

I highly recommend Free Flo Rooter. Ben did an excellent job at a good price. I was impressed with his professionalism and honesty and very pleased with the results. He fully diagnosed and explained the problems he found and answered all my questions. Their equipment was also impressive. They replaced old metal drain pipes under my house with new ABS piping, cleaned out tree-root clogs and repaired several leaks. I had called Ben because the first plumber I hired - a major plumber in Los Angeles - did not do the work they promised and wanted to charge me more for less work than Ben's final price. Based on my experience, call Free Flo Rooter first instead of gambling on someone else.

Seiji C.

6/29/2021

First time calling them out. Did my research and these guys live up to their rating. Quite honestly. Steve came out within an hour of me calling him and was able to fix our backed up sewer drain. Took care of it without a problem, very professional about things, and explained the process clearly the entire time. Steve even cleaned up our driveway before he took off. Honest, reliable and quick. We're having them come back tomorrow to do a more comprehensive clearing of the pipes. Don't hesitate on these guys!!!

Kathy N.

11/26/2019

Nick came to my rescue and was very knowledgeable and gave me a lot of information that other plumbers did not provide, which helped in figuring out the best course of action for replacing the water tank. He and Chuy came by on-time and replaced it in a couple of hours. They cleaned up the work area afterwards and put everything back in its place. Nick took the time to explain how I can prolong the life of the new tank. We have hot water again - yay!

In addition, I asked him to replace the garbage disposal after he was done. He was able to come back after a few hours to take care of that.

Courteous service and great attitude. Very fair pricing, as I did price comparisons with 4 other companies and based on his in-person assessment, we felt Nick was the most forthcoming, such as updating us on the fact that water tanks are now digital and slimmer, and simplified our desire to solve the problem at hand. We had another plumber come by the same day, and although they explained a lot of things to us, they employed a lot of scare tactics and ballooned the price, which stressed me out even further.

Nick rocks! He texted me the next day to follow up on how the water heater is working. Will use Free Flo again on our next project.

Note: I originally messaged our old plumber and a Yelp message popped up asking if I wanted to do price comparison/request quotes from others. I tapped that button and the app did an instant messenger thing to several services at once. Within 5 minutes, I got like, 6 Yelp messages. On a Saturday. Free Flo was one of the companies that responded. Otherwise, I might not have discovered them, so THANKS YELP!

Beatrice S.

10/07/2019 12:00:00 SA

Nick is the best! Called on a Friday and he came on Sat. Very reasonable price to unclog my drain. Thanks

S C.

10/03/2014 12:00:00 SA

Highly Recommended. These guys fixed my plumbing problem in no time. They were on time, professional, efficient, and had great prices too! I will definitely keep them handy for all my future needs. Two thumbs up!

Bryce T.

12/24/2021

We've used free flo in the past and continue to call them whenever we have plumbing issues. It's Christmas Eve today and nick still responded within minutes and showed up to help us out with a backed up main in our new house. Absolutely crazy service. Save yourself any headaches and just call free flo.

Alen H.

07/08/2019 12:00:00 SA

After suffering a sewer line back up on a Sunday, I contacted several rooter companies and no one was available for same day service. Nick showed up punctually and new his plumbing. Unfortunately for me it wasn't good news. Nick quoted me a great price that didn't need much consideration. It turned out that our drain lines were in poor shape and it was shocking to see what they pulled out of the crawl space. Over the course of three days Nick and his crew replaced all of our sewer lines, cut and trenched our slab in certain areas of the home and patched the concrete. I cannot say enough good things about Free Flo Rooter, specially Nick and his crew. Nick was always easy to communicate with shared updates with me via texts and got the job done with efficiency and cleanliness. His crew even swept and hosed down our patio when they were down. Thank You Nick and Free Flo Rooter for a job well done!

Shuli S.

3/29/2023

I never write reviews, but I do want to say something about this company. Ben and Patrick are great guys, they are very responsible, patient and professional. I highly recommend this plumbing company.

J R.

5/25/2019

This was by far... and I mean by far... the best plumbing experience I've ever had! On Memorial Day weekend, Ben came for a free estimate to fix a mixing valve in my shower that was constantly leaking due to a broken shut-off valve. He was able to asses the situation and fix it quickly, for an incredibly reasonable price. Ben is very friendly and truly enjoys his work - he has my utmost recommendation!

Leslie M.

4/28/2016

No way! I called around 7pm at night- had double sink clogged and was headed out of town for 5 days following morning. At first, guy seemed nice. Said he had someone in the field who could come out- he would call me in 5 mins. Never called back. So I called the # he phoned from; got a different guy. Said he would call first guy and call me back in 5 mins. You guessed it, didn't call either. If you cant call back and even say hey, we cant do the job tonite, etc, u don't deserve my business

Andrew L.

12/10/2020 12:00:00 SA

Anthony is the best! Fast, friendly and affordable! I'd go back to him just because of how friendly and outgoing he was. Great guy, great service. Good luck in the future, Anthony. Highly recommend! :)

Tim C.

10/08/2020 12:00:00 SA

On large plumbing projects for clients that we do management for, we always get 3-4 bids and almost always, free flo comes in with a price that is the most fair. They have proven to be honest and do good work so we continue to use them. They have taken out our shitty pipes (literally) and put in new ones. They have helped replace 100 gallon water heaters that have gone out of commission. And sometimes they tell me not to change something out unless its necessary.

Joy F.

10/09/2018 12:00:00 SA

Free Flo Rooter & Plumbing is awesome!! They were so kind and efficient, quoting me a prize literally thousands of dollars cheaper than any other quote I had received. PLUS! Ruben was wearing a Pink Shirt to raise money for Breast Cancer Awareness month!!

Stellar People and Stellar Service!

Leia H.

8/24/2020

Dino came early, was really quick, wore a mask, was really friendly, and when we tried to introduce our schnauzer to him he was super okay with it, even though she was barking at him... its stressful to have anyone come fix anything with covid, our dog, and a leaking dishwasher... Dino made it really easy and stress free, and we really appreciated that he was used to dogs and tried with ours! Sorry she barked at you dino! Thanks for everything!

Sandra L.

02/05/2021 12:00:00 SA

I had about 10 plumbers come out to help me find a leak, but Nick was the only one who nailed it! He's no frills and good at problem solving.

Carol L.

4/18/2022

We have a Craftsman house built in 1913. Unfortunately, too many owners throughout the past 100+ years have tried to replace and modify the plumbing to the point that one Sunday morning a galvanized pipe in the house broke and started flooding the basement. I realized something bad had happened when I came downstairs and the first floor smelled like a cellar in the Midwest. The fire department was called in to turn off the water at the street and pump it out from below.

As luck would have it, my son had used Free Flo Router in the past and thought they were great so we called them immediately. Patrick came out and looked at our confusing pipe situation and asked us if we'd mind waiting until Monday morning until another plumber, Nick, who was experienced with situations like ours, could scope it out and give us an estimate. He did, we hired them and by Wednesday they had a crew lined up to solve our basement issue and several other peripheral issues that came up. We now have water pressure that rivals a new house and are loving it.

We feel very lucky to have found this company. They are extremely knowledgeable, hardworking and don't give up until the work is done to the customer's satisfaction. Without a doubt, they've earned a five star rating!

Laura C.

9/19/2020

Ended up being a simple toilet plumbing issue, but Josh came out and was in and out in 10 minutes and even graciously gave a great deal. Thanks for the fast and courteous response! Will call you guys again for any plumbing needs!

Elaine S.

3/31/2016

These guys were awesome! They were early to the appointment. They fixed my tank less water heater in no time, Yay, I have hot water again! I would highly recommend this company. Fast, efficient and personable. I would use them again and definitely refer them. Great job guys. Thanks again.

Addie L.

11/10/2018 12:00:00 SA

Our shower drain had water backing up from the sewage pipes for the third time this year because our usual handyman didn't have the proper equipment to root it. Finally we decided to call up Free Flo Rooter to get things done right once and for all.

Ben (the business owner), came to see the situation even though it was after hours. We made an appointment for the next available day. He and his crew arrived right on time and were very professional. They got straight to work. We had a new clean out installed and they cleared out the blockage in the sewage line that caused the water to back up. To simply put it, they worked quickly and efficiently until the job was done. They were patient with my mom and me whenever we had questions and extra requests. I could tell Ben had a real passion in his business and it was a real pleasure to have him. I will definitely be asking them for rooting services in the future!

Ella R.

07/09/2019 12:00:00 SA

My experience with Free Flo Rooter and Plumbing was perfect. Anthony was the plumber that the company sent. Anthony was friendly and easy to speak with. He was very professional, efficient, and accommodating. He took time to explain everything he was going to do. My old toilet had a crack in it and need to be replaced. I had purchased a new toilet and upon opening the box, Anthony found that the new toilet had a long crack in the bowl. I had many questions on how to pick a better toilet and what brands were best to get. He patiently answered all of my questions. When I got a new toilet, I asked the company to send Anthony back. He arrived in a timely manner and installed the new toilet, explaining and showing me, so I could inspect his work. His work was excellent! Thank you Anthony and Free Flo Rooter. I highly recommend this company and employees like Anthony to everyone who needs plumbing installation and repair. 5 STARS!

Betty L.

3/25/2023

Thanks Nick for all the hard work on our building! You and your team are reliable and do great work. You saved the day

David S.

7/27/2022

I am very pleased with the service that I received from Free Flo. From scheduling the appointment, obtaining quotes, and communicating with the plumber (Patrick) directly, it was very easy and professional. The day of the installation of the new toilet, Patrick and Roberto arrived on time and efficiently got the job done. I was very pleased with their professionalism and would not hesitate to have them back again when I need plumbing services.

Austin K.

02/04/2021 12:00:00 SA

Was on time, fair, quick, and did the job. Got all of the dirt and buildup out of my outside drains. Thanks!

John V.

7/19/2019

I was very satisfied with the work! I had a water heater replaced and also had repairs due to a water leak and bathroom sink drain. Josh and his helper were professional, informative and explained the my options and why I should take some proactive measures to avoid problems in the future.
I have also used them to install a earthquake shutoff valve at another property of mine. The have reasonable rates and perform the work quickly and efficiently. They have saved me money in the past when other plumbers have quoted me really high prices Free Flo was the best price and I trust them to do the job right!

Aaron M.

09/11/2021 12:00:00 SA

I forgot his name but this dude is pretty serious about his job and quick. He showed me how to take off the drain cap then he stuck a camera in to see if its a main pipe problem. We go upstairs and check the drains for the sink and let the water run as it fills up the sink again clogged. He turns off the water and gets his electric snake. He opens the drain under the sink and puts the snake in all the way then turns it on for a few mins. I need one of those haha super entertaining to see what came out. Sludge was the corporate and alot of it. Anyway the guy was super chill and did a great job. Ill definitely call if I have another emergency. Thanks for great work and rapid response.

Jeffrey H.

12/23/2021

Nick from Free Flo Rooter came and fixed the hot water in my shower. It was during holiday season and raining and he still showed up on time, fixed the issue, kept me informed about my houses plumbing, and provided great and friendly service.

Viet P.

12/01/2016 12:00:00 SA

The service was unbelievable and beyond my expectations. Ruben and Gerardo were able to come and solve my problem with a broken shower faucet and repair it right away. They made it look so quick and easy. Really grateful they were able to come last minute and help in this crazy emergency. I can't stress enough how amazing this company is and strongly recommend them to anyone! Thanks again fellas for all your help!!!

Tracy N.

05/09/2020 12:00:00 SA

Free Flo Rooter & Plumbing has been the most outstanding plumbing service we have ever received. Our plumber, Ben, was kind, friendly, efficient, helpful, and very honest. He made sure to explain everything to us and his service was cost effective, fast, courteous and definitely solved a major plumbing issue! We definitely will call them again in the future. They are literally the best plumbing experience we have had! We would highly recommend them to friends, family, and anyone else in need!
Thank you to Ben, we now have hot water.

Tiffany L.

11/10/2019 12:00:00 SA

I contacted Free Flo to fix a shower issue -- we only had hot water coming out of the faucet!

I had another company give me a quote that I thought seemed a little steep. Free Flo's quote was lower and actually they ended up charging me a little less than what they quoted. PLUS, they came on time, assessed the problem, got the part from the car, and fixed the problem in less than half an hour. How awesome is that?

I would definitely recommend them to my friends!

Serene J.

6/15/2022

I called them for a plumbing issue which needed immediate attention. Nick took care of our plumbing needs in a very competent and professional way. Nick took time to explain what what needs to be done and why it needs to be done. Excellent customer service. Thank you.

Meredith A.

08/01/2012 12:00:00 SA

After my toilet and shower showed signs of clogging, I found Free Flo Rooter on Yelp and thought the reviews must be too good to be true. But I was in a bind on a Sunday afternoon and decided to trust my fellow Yelpers and gave Free Flo Rooter a call. I'm SO glad that I did.

They were able to send someone over within a few hours. Ruben did an inspection and found that the problem was unfortunately the insanely old cast iron pipes under my house (which was built in 1936) that were slowly wearing away and beginning to crack. Replacing over 50 ft of cast iron with ABS is not cheap, but was necessary, and they quoted me an extremely reasonable price. They were never pushy and explained the problem and my options clearly and honestly. Two days later, I have brand new ABS pipes with a 10 year warranty.

Rafee, Ruben and Dan are incredibly personable, honest and hard-working. I hope I don't have another plumbing problem any time soon, but if I do, I won't hesitate to call them and neither should you. Believe the reviews! These guys are the best.

Daria L.

02/08/2020 12:00:00 SA

I had a small plumbing emergency. A hose bib was running and wouldn't shut off. I could not find the shut off valve to stop just that valve so I had to turn off all water to the house. Needless to say I needed to get the problem fixed. It was 4 pm on a Saturday. I couldn't reach my regular plumber so I looked on yelp and found Free Flo. They said they could send someone out between 6-8 pm. Anthony arrived closer to 6. He quickly assessed the problem and provided me a reasonable quote. He was very polite and professional. My hose bib is now fixed and my water is back on. Thank you!

Daniel B.

5/27/2016

I called these guys at 1:00 pm because my side sprayer of my kitchen sink was leaking and I was unable to fix it myself because I didn't have the right tool (or ability) for the awkward under the sink job. Ruben came out at 3:00pm and took care of it for only $50. I was guessing that it would be at least a $100 job. Great guy and great company. Thanks!

Emily B.

3/23/2021

Best plumber in east LA. These guys are smart and honest - worked with both Nick and Ben and both are great guys and great at their job. Thank you Free Flo!

Carolyn R.

04/01/2023 12:00:00 SA

Many thanks to Anthony and Leo of Free Flo Pluming for such an honest, professional, thorough, and friendly assessment of my pluming needs. They're my go-to plumbers! I'll definitely call them for future service.

Taylor H.

12/10/2017 12:00:00 SA

Ruben was very informed on what our issue was and troubleshot it immediately. He advised on annual prevention methods... Strongly recommend him in any situation, especially emergency one as he came out on a Sunday

Chen Z.

01/04/2014 12:00:00 SA

I had a drain problem, I called Free Flo at 10am. they told me they will call me after 2pm to schedule, got a call at 2:05 pm they came 10 min. later.
Fixed the problem fast, explained few things and on top of this gave me 60 days warranty.
That's what I call a good service.
will call them again if ever needed.
Tip: check for coupons online they have some discounts.

Robert E.

07/11/2019 12:00:00 SA

I would like to start off by saying thank you free flow rooter
I had an emergency stoppage everything in my house was backing up they came out and helped me with my issue the installed a clean out access in the front so if this ever happens again I will not need someone out the same night .
Had nick come out and take care of us at night then the next day installed the clean out and had Ben come out with this big trailer with a machine called a hydro jetter they showed me the roots before they cleaned it all out
Great group to work with thanks free flow rooter

Frank L.

11/11/2019 12:00:00 SA

Had Anthony replaced our toilet, the whole experience was just awesome and price was very reasonable! This will be my go to Plumber in the future.

Minh H.

05/11/2022 12:00:00 SA

Returned customer. The service is fast and reliable. Highly recommend!! Definitely give these guys a call if you need anything.

Jason P.

05/08/2020 12:00:00 SA

Awesome work with competitive pricing. Got a hold of Nick for a free quote for a new sump pump installation to solve backyard flooding issues. He was well informed and flexible to work with multiple options depending on our budget. Nick and his team were friendly and professional throughout the whole process. They delivered quality work and includes a warranty for assurance. It was a great experience overall and I would highly recommend them. I would definitely contact Nick and his team for any future plumbing needs.

Reid S.

07/10/2023 12:00:00 SA

Same day service, very helpful technician named Nick who walked me through everything thoroughly, and they solved my problem

Jorge A.

10/05/2022 12:00:00 SA

These guys were great. Anthony were very friendly and knowledgeable. There's some water leaking into the property and Anthony gave me some solid advice before they would just start digging around the property. I will definitely be calling these guys back for this job, and any other plumbing jobs.

Anna L.

06/06/2015 12:00:00 SA

This is the third time we have used free flow rooter and they have been great to us. Our shower was draining slow and they scheduled us the next day. They were on time came in pulled out hair from my drain and cleaned after (see pic). They have become our plumbing company to use when we have a problem. Ruben is great the last couple times we ask for him. One of our door was loose and I know it has nothing to do with plumbing but I asked him to look at it, he fixed it quick, he said the long screw was sticking out. He is very handy with his work and always has a smile, answers any questions you have. He's patient and that's what I like most. He's a good plumber and very friendly. Thank you

Christine N.

1/22/2021

Free Flo plumbing is seriously the BEST. On two different occasions, three years apart, they came to the rescue. The first time, I had a new baby and the plumbing had backed up in my one-bathroom house. They coordinated with my landlord and their team to hydroblast the main to the street, re-line it, and correct the bad plumbing in the basement, within 24 hours. The second time, our sink backed up the same night we brought our (second) new baby home. They came out on short notice and fixed the problem quickly. The best part is that it is a family run business and it shows -- they work so well with each other and they truly care about their customers. I can't recommend them enough.

Mable L.

6/27/2023

My sister recommended Free Flo after she had a great experience with them for some major plumbing work at her house. After having Steve from Free Flo help me with a couple of plumbing projects at a rental house as well as my pottery studio, I now see why Free Flo comes highly recommended by many customers. Steve was not only precisely on time, he was great with communicating his arrival ahead of time. No waiting for hours for a technician to arrive. He was highly knowledgeable and especially kind and patient answering all my many questions. Pricing was competitive and there was no upselling. We plan to call Free Flo for all our future plumbing needs. Highly recommend!

K W.

10/27/2021

This review is for Nick, who has assisted my husband and me with various issues with our new home throughout the past year. For example, Nick came out late at night free of charge and spent hours helping us assess water damage coming from our adjoining neighbor's home in very stressful circumstances. He also fixed our laundry sump pump and price-matched a competitor's fee without us even asking. Recently, he again came out on a weekend night to help us with a little emergency - our water heater had broken. Even after the appointments, he consults with us via text and phone. We have communicated with other plumbers before and have never received this level of care and service. Nick is both passionate about his work and incredibly caring. We are extremely grateful for Nick's help, advice, and time. Thank you, Nick!

Teri C.

9/26/2016

Came within 2 hours of my call. Very nice plumber and the clog was fixed quickly.

N C.

04/09/2020 12:00:00 SA

Every time I think of calling a plumber, I get this feeling of dread. Did not have good luck with plumbers. Nick changed my mind. He came in all Covid19 friendly with mask and gloves and after a quick examination, he found the problem. And the good thing is he takes the time to teach you things about your house's water system, that you should know. I really appreciated that. Nick. You da man. You are the plumber that all other plumbers should strive to be. Thank you for all your work.

Jonathan S.

3/19/2019

Our garbage disposal wasn't working, and Ben graciously hopped on a call with us and walked us through how to fix it ourselves. I really appreciate him time and knowledge! Will definitely use them again for any plumbing issues at all. Thanks, Ben!

Bonnie B.

7/26/2023

Nick was prompt and reliable and identified the issue immediately and fixed it quickly. He explained it simply. He also identified an unknown issue and came back first thing the very next day with the part to fix it. The entire experience was fast and easy and transparent. We will definitely call them the next time we need a plumber.

Megan G.

4/23/2023

Amazing experience!! The team at Free Flo Plumming are all so kind and professional. They are upfront and honest with pricing (the pricing was SUPER reasonable) and they don't try to nickel and dime you. They spent so much time with us making sure we understood the work that was being done and made sure to follow up after to make sure everything was perfect and all questions were answered. I cannot recommend this company enough!

Louis C.

2/21/2020

Our drainage pipe got clogged up again because the pipe is old and roots tend to get into it. Ben came by right away and jetted it for me again. He did it while I was away because I couldn't be house at the time. Ben didn't charge me for anything even though it's been 7 months since he did it last time! He also quoted me a reasonable price for repairing the pipe, which I plan to have it soon shortly.

Diana W.

08/04/2020 12:00:00 SA

I've used them twice now for two very different projects. Both times they've been great. Once they cleared roots from a drain that was clogging our sinks/toilets. They were incredibly responsive on time, clear and friendly to work with.

The second time was just recently. They were very responsive even with COVID happening. I felt very safe. They ran through our issue and didn't charge us for the consultation.

These plumbers are incredibly to use. They are friendly on the phone, in person, and very fair. Their prices are very fair and they often don't charge for the initial consultation. I definitely recommend them for anyone in need of a plumber. They're my go-to plumbers now for whenever I need one.

I also love their adorable logo.

Oliver S.

8/16/2023

I had a toilet that wouldn't flush, and needed a plumber right away. My usual plumber wasn't available, and my backup guy wasn't available either, so I was stressing. Then I found Free Flo Rooter & Plumbing and the man I spoke to on the phone was reassuring, and got me scheduled for an appointment a few hours later. When the plumber (Ara) was 25 minutes out, he gave me a call to let me know he was on his way, which I appreciated. Once he arrived, he was very kind and respectful and was quickly able to resolve the issue. Overall, Ara was a tremendous pleasure to work with and turned an otherwise stressful situation into a smooth and seamless experience. I'd definitely use this company again!

Sarah G.

04/01/2015 12:00:00 SA

These guys are great. They did exactly what they said they would do. Showed up in within the time slot they had said. Called in advance to confirm. Nice, professional, fairly priced - I would definitely use them again.

j k.

10/22/2016

Submitted for a quote on a saturday morning to fix my garbage disposal and they called back right away. came right within the window they stated. issue fixed, was able to pay by credit card and made for a painless process.
Will use again!

Steph W.

11/12/2019 12:00:00 SA

My landlord contacted Free Flo after regular hours and they came to my apt to fix my tub (that wouldn't stop running!) in a late evening visit and promptly returned the next day to finish the job!!! Great service!

Michael C.

06/09/2022 12:00:00 SA

Anthony was our tech and he was very responsive and informative about options for installing a earthquake gas shutoff. He is super nice and is willing to share his knowledge and recommendations about anything gas and plumbing. I can't speak for the company as a whole, but Anthony is a true professional!

Lloyd M.

2/27/2023

Reached out to Steve & team for a major plumbing issue. He worked on installing a water line to our fridge when we moved in to this new house. Work was excellent the first time around so I reached out again. Steve & team was able to get things done quickly and efficiently. Part of an old cracked cast iron pipe feeding into the streets was replaced and a clean out installed. Reasonable price as well. If your experiencing any issues give them an opportunity to take a look at the job and quote you. You won't be disappointed.

Libby C.

02/10/2018 12:00:00 SA

They were so quick to come and fix my toilet handle and offered the best quote. Will definitely go to free flo Rooter Plumbing for future plumbing needs!

Kathy N.

12/17/2016

These guys were great. They responded quickly online. The arrived when they said they would. And, when we thought the problem was worse than it was and couldn't be fixed with a snake, the plumber came back, knocked on my door, and said, I want to try one more thing before making you spend way more money than you need to. He rolled up his sleeves, got down and dirty, and cleared the toilet with a plunger and tons of elbow grease. Thank goodness! I'm blaming my brother for flushing too many baby wipes down the toilet when I told him not to. And, crediting Free Flo for the amazing fix. Thanks guys!

Debra B.

2/28/2019

These guys are AWESOME! I own an apartment building and have used FFR services many times. They are always very quick to respond and extremely honest. Nick is the BEST and always explains and shows all the problems in detail. Highly recommend!!

Easter L.

2/16/2022

Jeremy helps me restart my water heater without charging me a penny.
He also recommended to install yhermal expansion tank for the water heater. After some research, i decided to go for it.

Jim G.

03/05/2019 12:00:00 SA

I couldn't be happier with Free Flo Rooter & Plumbing! These guys are fantastic. Nick, who came by to replace my garbage disposal, was extremely friendly, knowledgeable and professional. I highly recommend Free Flo to all of you!

Stephani L.

9/23/2020

Dino came to service my clogged sink and broken toilet and did a wonderful job. He was friendly and helpful. I requested an appointment the morning of and Dino was here by noon. Exceptional service!

Vic T.

10/06/2018 12:00:00 SA

No need to look further for a quality, honest, professional and reasonable priced plumber! Like most others, I was amazed by all of the fantastic ratings Free Flo had on Yelp. Had to replace my cleanout and hydro jet roots and decided to call free flo. They were on the job within hours of my call, accuretly diagnosed the problem and completed the work promptly and to my satisfaction. It's no wonder so many people are happy with their service. Josh and Ben made sure the job was completed properly. These guys are the real deal. Great job guys!

Sebastian A.

11/05/2016 12:00:00 SA

Quick response, quick service, very friendly and professional. Had a leaky toilet on Saturday morning. Called Ben at Free Flow Rooter and he sent Ruben within the hour. He was very knowledgeable and fixed the issue quickly!

Fadoua H.

07/11/2018 12:00:00 SA

I most definitely recommend Free Flo Rooter. Called Ruben by 1:00pm and that same day had a plumber come to help. Nick fixed the plumbing of my bathroom sink because it wouldn't drain and the sink itself wasn't secure. He gave me a clear breakdown of the issue that was easy to understand and follow, he was patient and got the job done and did it well! Thank you Nick!

Quynh D.

04/03/2023 12:00:00 SA

5 star experience! I saw all of the raving reviews on Yelp and they delivered! Our master bath had a clog and wouldn't drain. Free Flo plumbing was responsive and professional. They sent Anthony to my home, and he was great. Communication and customer service was excellent. Thoroughly impressed! I would recommend them without hesitation. Definitely going to use them again for any future plumbing issues!

Christina D.

5/15/2022

I had an issue with the irrigation in my backyard and reached out to Free Flow for help. The communication with everyone at Free Flow was terrific. They were very responsive, and polite. Anthony came out to help me, and he was able to solve my problem very quickly. I will definitely hire Free Flow again. Thank you!

Karla C.

12/04/2018 12:00:00 SA

Our kitchen hot water pipe was so Gross!!!
I only got a little bit of hot water going through this for the last seven years. It wasn't until Josh from Free Flo Rooter that came to save the day! He quickly got the job done and made it seam like it was an easy fix. I no longer have to suffer washing dishes with cold water. I finally have HOT WATER!!!
I highly recommend this Plumber , don't wait seven years like I did. I'm not going to lie, I was always scared it was a bigger issue and that it was going to be super expensive but the prices provided by this company were very reasonable. Thank you!

Kai K.

12/15/2020

Wow! I am so impressed with this company. They are very skilled at what they do and provide excellent and friendly customer service. Nick was so helpful and helped me clear up a sink clog and then went above and beyond and checked each of my sinks and shower heads. I am so grateful! It's rare to come across a company that you can trust completely to treat you fairly and reasonably and then deliver services that are top-notch to boot. Thank you Free Flo Rooter!

Joseph M.

02/12/2018 12:00:00 SA

Really Nice Service！
finally got my water heater fixed！
called more than 5 places, Free Flo is the only one carry Ge gas water heaters thermo couple.
Thank you Ruben & Ben

Mario T.

07/02/2021 12:00:00 SA

Had two visits--one from Josh--needed another piece of equipment and another from Anthony. Great guys! Very thorough, professional, got the problem solved quickly and cleaned up thoroughly. Respectful of the house (booties) and took care not to soil or damage anything. Great sense of humor too. I thought the charge was reasonable. Now I have the sweet sound of drains flowing. Would call these guys again in an instant.

CJ J.

1/26/2018

Thank you Ben!!! I contacted Free Flo after a poor experience with another company. I feel like it is difficult to find honest plumbers who are reliable. Ben was at my home within an hour of contacting him. He was nice and professional (he even took his shoes off!) He quickly had both toilets up and running. He was very knowledgeable and will definitely be my plumber of choice from now on!! I would absolutely recommend!

Dana Q.

7/16/2020

I need to tell you that Nick from Free Flo was *OUTSTANDING* to me. He came last night as an emergency plumber, and was so kind and helpful. My shower drain and toilet both started flooding from the ground up, and by the time Nick got here, I was out of paper towels and towels to use to stop the water! Nick acted so quickly that at one point even took off his long sleeve shirt and used that in an emergency!! (He was wearing two shirts, get your minds out of the gutter:) I have never seen someone go so above and beyond, and be so very kind and helpful while doing it. Then he had to come back this morning because the drain snakes didn't fix the problem in the main pipe under the toilet. So he had to remove the toilet, and there were a million little fires to put out, but he acted so swiftly and, honestly, GALLANTLY. He was a complete pro! The pipe was really eroded and he did his very best, and I truly have so much respect. GREAT PLUMBER GREAT PERSON GREAT COMPANY I AM SORRY IT SEEMS LIKE I'M YELLING BUT I WANT TO MAKE SURE YOU HEAR IT. Thank you, Nick. Thank you Free Flo. Thank goodness this is over with.

Darlou R.

6/25/2019

Worked with Anthony to move a gas line in my kitchen. Anthony was excellent to work with and the job was done very quickly at a very affordable price.

Will Ask for Anthony next time we need any work from Free Flo Rooter.

Thanks!

Jane C.

12/12/2018 12:00:00 SA

HOLY COW. I LOVE THESE GUYS. Okay, so I honestly fear any home things that get broken because I have to resort to fixers that I'm not sure if I can trust and don't know how honest things are. I of course, yelped and noticed that Free Flo Rooter & Plumbing had the most and best reviews. I contacted 5 other well reviewed plumbers, and Free Flo Rooter was the ONLY one who offered to come and give a free consultation. Some were quoting me $100-$200!!!! I knew that was untruthful because I had gone to Home Depot and tried buying the parts myself, and it wasn't that price. Free Flo Rooter immediately said they can come the next day and take a look. Ben came right on time, and as promised, gave me a call 30 minutes before arrival. Brownie points on punctuality and dependability. He then took one look at my running toilet and knew what part had to be changed. Because it was a minor part, he did it as a complimentary, and even helped tighten some loose screws on my toilet. I also had millions of questions to which he patiently and kindly answered. Ben was very knowledgeable, and fixed my toilet in less than 10 minutes. I just know that from this first experience, he will be my go-to guy and reco for life. Ben is honest, punctual, and highly competent. He is kind and patient, and srsly worth this review. Thank you, thank you!!!!!

Alex C.

3/26/2022

Had a broken sprinkler valve that was leaking and broken sprinkler shut off valve.

Chris came by the next day as scheduled. He explained everything clearly and got to work to replace the valves with new ones. Chris was prompt, professional and friendly. As for the company's rates I have no basis for comparison as I don't need plumbers often but the rates seemed reasonable for parts and labor as well.

Definitely recommend.

Kristine D.

2/26/2019

Thank you Yelp for another good find! My kitchen sink was draining slowly so I contacted Free Flo Rooter based on their stellar reviews. They got me on the schedule right away. Nick showed up the next day. He was on-time and very professional. I appreciated that he wore booties inside the house and he tried to keep the area as clean as possible. He seemed honest, thorough, and kept me informed throughout the entire process. Super easy to communicate via text with him. We ended up having to replace the cast iron waste line as it was corroding and caked with sludge. He showed me the pipes and I couldn't believe how clogged it was! The job was done quickly and he even made a return visit to ensure that everything was properly cleaned up. Happy to say I have a working kitchen sink again! Never fun to have plumbing issues but at least next time I will know who to call to fix it!

Mike M.

10/18/2018

Josh has been to our place twice to clear major clogs. He's on time, effective and a total pro. Don't hesitate to call these guys for quick, reasonably priced service.

Diana S.

3/25/2017

Fast. Efficient. On time and a joy to deal with. Will be calling them again in the future.

D M.

3/15/2021

Josh was quick and efficient. We needed a scope to check out the main line and we were able to get a clear picture of the status of our line and what would be needed to remedy some root intrusion. Great service!

Roz I.

10/25/2016

I use this rooter somoany all the time. just had my old water heater changed out for a new one. they got to my personal home and changed it our so quick for a good price. I know because I've used other plumbers in the past for my rental properties but these guys are cool and affordable. always in good spirits. they really love there job and what they do for the customer, it shows.

Joe G.

5/30/2023

great service, straight forward and honest. they told what exactly was needed. no double talk. called to say they could arrive earlier than my scheduled appointment. were polite and put on shoe booties when they entered my place. very professional. would definitely recommend their business

Laura M.

12/02/2021 12:00:00 SA

Anthony saved the day after our 2 year old flushed 2 rubber ducks down the toilet! Anthony was professional, so knowledgeable, efficient and explained everything carefully. He was able to fix our problem right away and get our toilet up and running again. I highly recommend Anthony for all plumbing needs!

Eriko A.

01/02/2020 12:00:00 SA

Best experience I've ever had with a plumber! Ben came out to hydro jet our plumbing after our washer was leaking and causing water to back up into our kitchen sink. Super fast response time and he was just a really cool guy! Answered all my annoying questions and put all my worries about having to spend an arm and a leg on repiping my whole house to rest. His honesty was worth even more than the service he provided. On top of all that the deal he gave me was well under the two other places I called before finding him. Free flow rooter and plumbing is definitely my one and only place to call for any plumbing issues I might have in the future. Highly recommended.

Alma J.

3/16/2020

I initially called because I needed the main line serviced on a rental property which had some plumbing needs. I also requested a quote for some major work. Anthony serviced the property and did a fantastic job. He was punctual, polite and professional. I will be using this company for all my rentals.

Lucy E.

12/28/2011

They are fantastic!!! They will give you a honest estimate that you can trust and rely on. His work is terrific quality, fast and clean. I recommended him to my friends and family and they now they use him too!

Kay K.

9/16/2018

THE BEST! Saved me thousands of dollars from a previous company that unfortunately attempted to take advantage of our plumbing problem. Ben and Rueben were incredibly helpful, patient, understanding and to top it off, they are hilarious and kind :) My husband and I are so thankful for their hard work, competitive prices and positive attitudes. Thank you guys!!!!!

chris c.

2/23/2021

I rarely write reviews, but wanted to share how great Nick and Free Flo Rooter were to quickly resolve my issue. Nick came out same day and did an amazing job. I saw Nick as a trusted advisor who I could rely on to resolve my problem without trying to overcharge me. Great service! Highly recommend! Thank you Nick!

brad M.

5/20/2021

Free Flo checked off all the positive points of service. Steve was here when promised, did all the safety points, did the job like he knew what he was doing, cleared the plugged drain, had competitive pricing, and gave me information about avoiding the problem next time. The plumber I have used for years retired and now I'm really glad I found Free Flo!

Shelby C.

5/31/2021

There was a bad back up in my kitchen sink and and Josh did a great job fixing it! He was fast, honest, and even helped to clean up afterwards. My rental is old so this is not the first time that Josh has fixed something for us and each time had been a great experience.

Michael C.

1/24/2020

Anthony from Free Flo Rooter & Plumbing arrived on time and was very professional, courteous and especially helpful. We had a toilet blockage at my office and he was able to quickly diagnose and repair the issue. He acted with great integrity, honesty and expertise. I absolutely recommend Anthony and his company, Free Flo Rooter and Plumbing, for any plumbing issue you may have - he was a life saver!

Jared P.

10/16/2019

I don't usually write reviews, but I had such a great experience yesterday that I felt like I needed to. I contacted them through Yelp to request a quote and was very promptly replied to and able to make an appointment for later in the day. The plumber who was sent out, Anthony, was actually able to come out earlier than expected. When he arrived, he was super professional and personable and diagnosed and took care of the situation effectively. He also made the whole experience enjoyable and I thought their rates were really fair. A+++ service!!

Nanor M.

10/24/2021

Steve did a great job in fixing the leak we had in our bathtub. He came through so quickly and worked with us with our time schedule. He was very kind and personable as well! We look forward to working with him again! Glad we finally found a reliable plumber :)

Jessie M.

07/04/2022 12:00:00 SA

Nick came out on a Sunday to fix my clogged kitchen sink. He was knowledgeable, polite and quick to remedy the situation. Great service.

Grace L.

2/22/2023

AUGUST 2022: There is a reason why this company has nearly 2, 900 reviews and all five stars are lit up. They are quick to respond, professional, extremely knowledgeable, and possess up-to-date equipment.

I recently moved into the Pasadena/Altadena area and had a number of large and small plumbing tasks that needed attention. Some of them were clearing slow-moving drains, replacing old washer/dryer hook-ups, and replacing an ancient tankless water heater (where they gave us the pros and cons of the options we had, and they let us make the choice on the best one for our household).

They arrived early, worked hard throughout the day, and were finished by 5pm.

Josh, Ben, Patrick, and the others were polite, moved swiftly from task to task. They took the time to answer my questions, and I had a lot of questions.

This is a family-owned company that truly believes in the quality of business they offer, and they actually care about their customers.

My husband (who's not easily won over) was impressed with their expertise, skills, and efficiency. I'm so glad I found them.

OCTOBER 2022: Free Flo is awesome! I flushed the toilet and suddenly there was water coming out of the bottom of the toilet. It didn't overflow from the bowl, but was slowly seeping out a large amount of water from the base of the toilet.

I had to leave for a meeting but called Free Flo from the car, and they fit me into their afternoon schedule.

They used their camera to pinpoint the problem. It was a tree that was just outside our bathroom, and the roots had pierced through the pipe and everything became clogged.

They arrived early the next day and remedied the issue by the afternoon. I am officially a fan.

My entire family, now, has their contact info.

Thank you Free Flo!!

Stephen L.

9/20/2020

Another amazing service from Free Flo Rooter. Dino, worked on our faucet and toilet and was very quick, knowledgeable of the services we needed. Communication with this plumbing service has always been great and if you need plumbing service, I would really recommend this plumbing company

James L.

10/24/2022

Just got my toilet fixed and shower drain unclogged. Great Price, Great Service, will Def be using them as my go to plumbers now. Patrick was super nice and had great work ethic.

Cory O.

6/30/2018

Came out to just change a gas valve ended up setting up our washer and dryer while they were here! Awesome guys. Very professional!

Hao C.

07/06/2021 12:00:00 SA

Great service by Anthony. Honest, reliable and very professional. Would definitely use again.

Carolina G.

09/01/2019 12:00:00 SA

Nick was amazing! He solved our broken shower in an instant, he came in super short noticed on a Sunday of a long weekend and was really great at explaining what was wrong and even fixing it right away! Thanks, Nick! You are the best!

Caleb B.

04/01/2021 12:00:00 SA

Have used their rooter service twice after some emergency clogging and they bailed me out after-hours each time. Both times the service was extremely quick, fair, and friendly. Highly recommend!

Tae Jung O.

3/19/2023

My home had a drain issue with root growing into the drain. Patrick was exceptionally helpful and thorough. He explained the situation and our home's drain design, which has been a mystery for us for very long. He was able to tell us where the issue is, and what we might need to later to fix them. Thank you for very kind and helpful service.

Kristin W.

6/23/2022

Great service. Steve was really responsive and professional, and the team did excellent work adding a regulator to our plumbing system. Quick, efficient, and affordable. We'll definitely use them again (but hopefully we won't need to!)

Bruce I.

06/03/2020 12:00:00 SA

These guys are great! Had a major plumbing issue on Friday evening, of course, on Memorial Day weekend. I put out an SOS for a local plumber that might be available to replace my sewage pump down in the basement. Nick from Free Flo emailed me back within 15 minutes, stating he would come out early the next morning to give an estimate. Several other plumbers returned my request, but stated the did not perform that work. Nick showed up first thing, and proceeded to explain in detail what repairs were needed, including updating the design of the original plumbing that was installed incorrectly. The quote given was not a shocker, and seemed like a better than normal price for all the work that had to be performed, and in the short time stated to do everything. We scheduled the repair towards later in the week, but Nick was able to change his schedule and fit me in a day earlier. This really helped me out, due to fact it was a long weekend with a sewage system that was barely working.
Nick's guys were there first thing and got right to work. Again, the job was explained in great detail, and I felt good about getting everything in primo working order. In a very short time, this incredibly friendly crew were finishing up, including a thorough cleaning that was greatly appreciated. Upon finish Nick's crew noticed one of the new valves was defective. Nick went right back out and returned with a higher end upgrade, no charge. I couldn't believe how well the new system worked. The plumbing was all straightened out and looked great. The new sewage pump Nick recommended not only worked much better, it was also super quiet. All this before noon. Nick even checked back several times later just to make sure everything was good order.
I wouldn't hesitate calling Free Flo for any further plumbing issues we might have, and would highly recommend Nick and his crew to anyone looking for a great plumber.
Thanks!

Laura L.

6/19/2021

Narek arrived within time scheduled, did an amazing job getting our kitchen sink fixed quickly & impeccably. He was super professional and followed all covid precautions. We also liked that he talked about what exactly he was doing and when he was fixing the issue, he also explained what cause the issur and what he was doing to fix it. We are so grateful. We are very happy with their services and will for sure recommend Free Flo rooter & Plumbing to our friends.

Andrew S.

08/03/2022 12:00:00 SA

An incredibly fantastic experience! At 9:00PM last night all of our drains stopped moving completely as we had a clog in the main line somewhere. I was desperate for help and found Free Flo Rooter & Plumbing on Yelp which said they were still open. I called the number listed and to my surprise someone answered! Josh answered the phone and walked me through the numerous scenarios that could be the problem. We agreed for him to come first thing the next morning and sure enough Josh was there and introduced me to Patrick who then assessed the situation. They determined that I didn't have a clean-out and was unable to snake the main line. They therefore needed to install a clean-out and then run a camera down the pipe to see what was clogging everything. To everyones surprise, they found a rag that had accidentally been flushed down the toilet by my housekeeper! All I have to say is that Josh, Patrick, and one other worker were so polite and professional throughout the experience. I knew that I could trust them with the quality of work and that they were very honest. These guys are now on speed dial!

Danika W.

01/02/2022 12:00:00 SA

We had Nick come out to look at our washer and dishwasher pipes because there was a clog. He was thorough and fixes the issue. He was upfront and let us know in the future how we could upgrade and do things more efficient with our piping situation. He even came out New Years day. Communication was great. Highly recommend. Will call him again in the future.

Steven K.

05/01/2020 12:00:00 SA

Fast response with a knowledgeable technician. The problem was easily explained and I felt I was given a fair deal for quality work. Would recommend for anyone needing home plumbing service.

Ryan P.

01/04/2023 12:00:00 SA

Our shower was backing up and my little hardware store snake wasn't clearing it. Nick from Free-Flo showed up on the early side of the time window with responsive and clear communication beforehand. When he arrived he was very polite to take his shoes off, and get right to clearing that clog. After ten minutes he got a disgusting snake of hair and debris out. Gross. The drain was cleared and he asked if I had any other issues? I mentioned a heat control button on the shower knob and he quickly fixed that up too. An easy, quick, and painless plumbing experience with Free-Flo Rooter. Highly recommend.

Mike H.

2/26/2023

Had Free Flo Rooter over for an estimate on a re-piping job. Steve came by analyzed the job and gave a quote. His quote was affordable and the work was done in a professional, courteous and kind way. He addressed all questions and concerns we had. He was very aware that the work needed to be done quickly and efficiently so we could utilize our bathroom and shower. I recommend free flo rooter highly. Integrity, honesty, and courtesy. Is something hard to find, Steve and his team display all these traits.

Matt L.

9/22/2021

Had a wonderful experience with Nick P. at Free Flow to address a number of issues including leaky faucet and a clogged drain stopper. NP diagnosed the problems quickly, bought all of the parts required for the fix, and took care of everything in an afternoon. He was courteous, professional, and great with a rambunctious dog! As a new homeowner, I have had two great experiences with Free Flo and will be going to them with all plumbing needs. Thanks, NP!

Andrew C.

05/08/2020 12:00:00 SA

I forgot the guys name but he got the job done in 10 min.. 5 stars all the way.. thank you

Sandra H.

5/21/2020

Our year-old water heater was installed slipshod by another company. Steve came out to give us an estimate on the necessary repairs. He was prompt, friendly, and took the time to troubleshoot some other plumbing issues. He was also very responsive - communicating with him was super easy. The entire process of getting a quote, scheduling service, and getting a properly installed water heater was quick and simple.

Susan H.

6/27/2023

Nick Petrosian and Charlie did an excellent job installing a new bathroom shower assembly and replacing a basement hose bib. They were on time, very reliable, and careful in the clean up. Nick was patient and kind in explaining what the job required and tolerating my numerous mistakes in picking out parts. Thanks to you both!

tim l.

10/08/2021 12:00:00 SA

Reached out over yelp for an estimate. I spoke to Rafee and he and his brothers were awesome to work with. They gave me an estimate and were very honest and receptive. Quick response and great communication. Nick came to do the repairs and he is the man. It's nice to know that there are still trustworthy, good people out there. I would highly recommend them to anyone looking for plumbing services and will look to them for any future plumbing work I need. Thanks again guys!

James S.

6/14/2018

Nick came well within the window he promised. He not only unclogged two sinks, he gave me some good advice along the way and he cleaned thoroughly when the job was done. It's been years since I've seen those sinks drain this well. Also, Free Flo advertises itself as pet-friendly and Nick is very good with animals.

David B.

7/25/2018

I left my wife at home waiting for the plumber while I ran out to do some errands. Josh came and scoped out our sinks in nothing flat while I was gone. My wife said he was really nice and super efficient. We were back in business. We'll def be calling him the next time we run into trouble. Thanks! D

Shirleybear F.

09/03/2022 12:00:00 SA

Our pipes under the sink was making a loud rumbling sound when I was using the hot water. So I called a local company to come check out the problem. They were not able to figure it out. So I called Free Flo Rooter, and Anthony shows up at my doorstep. He was very cheery and upbeat. He was able to quickly diagnose what the issue was. Anthony had such a great attitude and I would not hesitate to use him again!!

Tina C.

12/08/2022 12:00:00 SA

Ben has been my plumber for awhile. Professional, honest, and efficient. 5 star service all around! I wouldn't look anywhere else.

Nancy Y.

12/05/2017 12:00:00 SA

Had a panicked call at 10pm that something near the toilet sprung a leak and it was seeping into a bedroom. I did not know who to call but Free Flo Rooter had many positive reviews I thought to give them a try. Plus they were relatively close.

Ruben picked my call and was able to come out to my house at 11:30 pm to look and fixed the problem. There was a lot of wood and carpet damage from the leak. He recommended a restoration company who also was able to come out and help us with that part of the leak damage.

This could have been a total disaster but Ruben and his company were top notch. I would highly recommend them.

Lien C.

10/14/2021

We noticed that our toilet wasn't filling up after we flushed.
Call Free Flo to let them know of the situation and Nick was able to come out and resolve this for us.
Not only did he help us resolve the issue with our toilet he also checked our shower to make sure we had enough water pressure.
Great guy and definitely knows what he was doing!
Would definitely call these guys if I have any plumbing issues in the future and would recommend them to everyone.

Teddy M.

10/28/2020

Great experience with these guys. Steve was on time, polite and professional. My main line was clogged and they cleared it very quickly. The price was also very reasonable as well. It was only slightly more than the rental cost of the machine needed. This way I didn't have to stand in line at Home Depot and lug a 250lb machine back to my house. Worth every penny. Will definitely be using them for any future plumbing needs!

Shannon O.

01/06/2018 12:00:00 SA

Ben showed up early which is great! His determination to fix our issue is exactly what we needed! Issue fixed! My Sherman Oaks place had a stoppage from the kitchen to the laundry and Ben came out and fixed the issue right away! Not did he fix that issue he fixed another one! Best plumber !

Jp P.

11/02/2022 12:00:00 SA

Upon making an appointment via Yelp, Patrick from free flo calls me on the day of the appointment ahead of time for arrival window. Very professional, extremely courteous, efficient, and sincere service. Patrick went above and beyond and can't recommend more. I would give him over 5 stars if I could. Thank you.

R. T.

02/08/2018 12:00:00 SA

Great customer service and work. Unlike a lot of places, they really care about making the customers happy. They earned their five-star review!

Trulyblessed S.

10/06/2018 12:00:00 SA

This review is long overdue. Ben and his crew are my go to plumbing team. I've had them work on multiple plumbing issues over the years (yes, years!) and they have not let me down. Ben truly cares about customer happiness and goes and above and beyond for them. I've referred him to a couple others and they all loved him as well! He is super personable and relatable - I truly feel like I've gained a friend through all of my plumbing issues. I love that Ben and his crew also care about making an impact. Here he is working on my water heater sporting a pink tee for breast cancer awareness month!

Allen N.

1/29/2022

Anthony is one sharp expert. We use Free Flo all the time and always appreciate Anthony's solid work and honest feedback. I've had various issues Anthony always shows up on time to make sure things are ok and gives us options to fix the problem. I will always trust and use Anthony for future projects and investment properties. He is the reason why I'm a loyal customer.

Abc Kids Dental Group A.

02/11/2022 12:00:00 SA

Great service very quick response, highly recommended.
Steve with his crew found the problem very quickly and repaired it fast .

John T.

4/28/2020

I cannot speak highly enough about this company, in particular their representative that came out to our house. Nick was super polite and engaging from the start. He took time to listen to what we had to say about the issues we were having and then began his inspection. He very quickly diagnosed the problem and just as quickly fixed it. Nick was not only very friendly but incredibly professional and effective!! If there were six stars to give on Yelp I would have marked that for service!! I can not recommend this company enough an me if you call, ask for Nick!!!

D L.

3/13/2021

I had service today for my kitchen sink drain pipes and it was quick, timely, friendly, professional, and informative. My issued was resolved to my complete satisfaction. Also affordable. Nick was great.

Ben W.

06/05/2018 12:00:00 SA

Excellent service. Prompt, friendly, efficient and thorough. Dealt with pesky clogged kitchen sink that went beyond trap issues. Very fair pricing. Wouldn't hesitate to use them again and highly recommend

Chris A.

4/27/2021

We just purchased a new home in tujunga and needed emergency plumbing when everything in the house was backing up into the showers
I found free flow rooter on Yelp Ben answered the phone set us up and came out he rooter the sewer main and and ran a sewer camera showed us roots on the screen
He came back and hydro jetted the sewer and cleared it all out saved us tons of money thanks again for the hard work

Lance C.

3/22/2020

Nick was not only professional, he was personable and worked very efficiently. I hope I don't have a plumbing problem again, however if I do I know who I will personally call. Thank you again!

Kang Z.

2/22/2021

This is the first time I used their service to replace my kitchen faucet and they just blew me away. Not only did Ben answer my call right away but he was able to schedule something really soon. He was very efficient at what he does and even went above and beyond to help me install my water filter system for not only no extra charge but he ended up charge me for less than what he initially quoted. Ben has earned my respect and future business. Highly recommended.

Nancy L.

06/02/2020 12:00:00 SA

Anthony and Ben are the most skilled and knowledgeable plumbers I've seen. Period.

I had a major flood with water spraying out of my shower valve and through the walls. It was quickly becoming a much bigger problem. And I couldn't shower.

I called up a few plumbers for quotes. They were all telling me different things. Then Free Flo Rooter arrived. Anthony took one look, explained the problem, and in a few hours...the job was done. Wow!

I found it surprising because other contractors I received quotes from said it was a big and difficult job that will take days. Even worse, they were also going to charge me 3 times the amount!

This speaks volumes on how genuine these people are. Within a few seconds of speaking with them, I felt comfortable giving them the bid. They were so transparent and I felt they put ME first as a customer. They wanted to make sure I was happy with the job and tested everything before they left. The money was obviously secondary to them. Which, as you probably know, is rare in this industry.

In the end, everything was done correctly and without hassle. So, if you want to save yourself time and headaches, just call them up. All of their reviews are well-deserved. Thank you, Anthony & Ben!

Cheesnake C.

09/02/2021 12:00:00 SA

There is a reason they have 5 STARS.. cause they are 5 Stars!
I have never had a better plumbing experience in my life as a Home Owner, what seemed daunting was made palatable and clear.... what seemed like a HUGE, Expensive problem became a Straight forward, accurately priced Solution.

I also really enjoyed the Personality of Nick and his helper Nelson. BOTH dedicated and hard workers. THIS company is now my ONLY Plumbing Company!
Thank you for making this unfortunate issue, an actual delightful one.

Mayumi N.

5/26/2022

Thank you Nick for saving us a second time! Last year you cleared out our sewer pipes of roots. Today, you got us our hot water back by fixing and rerouting our system. Both times you came out right away, patiently explained the work to be done, and informed us as you fixed the problem. We really appreciated the work by you and your crew.

Fil A.

1/31/2017

These guys are true pros! Rafee is incredibly responsive with the communication; emailing with him is as fast as texting, and he's deliberate and to-the-point with his responses, which is greatly appreciated. His brother Ben performed the on-site work for us and I found him to be knowledgeable, thorough and courteous. Their prices are the best that I found for the work I needed done, and they are honest about what's a necessity, what's a nice to have and what's a waste of money. Thanks, Free Flo, I'll be going to you guys for my future plumbing needs.

Dino D.

3/29/2020

We just used Free Flo Rooter and Plumbing for some major pipe replacement beneath our 100-year-old Craftsman rental home.

For the estimate, plumber Nick P. came out and spent 45 minutes to an hour on a hot day, reaching deep into every possible opening beneath the house with his camera to take pictures of the damaged pipes. He explained what he found each step of the way, allowing me to record him so I could transcribe the information for the home owners. The work he performed that day, during a free estimate, would have counted as a $75 call for most other plumbers. Based on Nick's hard work investigating the problem, we were able to decide on a plan of action and got approval to hire Free Flo for the job. However, the owners did require a second opinion from another company; those guys came in for 5 minutes and left without a word.

On the day of the job, Nick and his assistants were very clear about when to stop using our water, and other requirements for the job. Though we were cautioned that the work might go into a second day, NIck and crew finished up early and took all the old pipes and pieces with them, and patched up the entry area they had to create to access our tiny crawl space. When an adjustment was needed, Nick came back immediately and handled the extra work himself, and has asked to be kept apprised of how the new pipes are functioning.

I cannot say enough good things about this company's expertise and customer service.

Robert E.

06/11/2023 12:00:00 SA

Honest and best plumbers around
called certain plumbing company to check our water heater, 1st plumber upon checking it said we need a new water heater it will cost $4,600.00, because the tank has a crack and leaking water on the igniter.
then we called Berj at Free Flo plumbing, when he checked could not find any leak, fired up the water heater and showed my wife how to do it.
he said if it happens again to call him to replace a part there that can be acting up, today 4 days has passed and we have hot water so far.
if i could give them a 10 star i would

Mark M.

1/14/2022

First time using Free Flo, and I couldn't be happier. Our shower handle stopped working due to a cartridge issue--while the water was still running, unfortunately--and we needed emergency assistance. Anthony was on his way in a flash. He was so friendly, informative, and reassuring, and instantly made us feel at ease about the situation. He was able to replace the cartridge and reassemble everything in no time at all, all while giving me some very handy tips on things to look out for in the future (including how to safely turn on and off a water main). Easily the best experience I've had with a plumber!

Ellen T.

3/23/2021

My first experience with Ben back in 2019 was good, as he came back three times to fix my leaking kitchen faucet. Responsible and great follow up. Two weeks ago, I called Free flo for a toilet leaking issue, and Josh called me back promptly and set up an appointment the following Monday. This time I got Nick who did show up on time. After spending about 30 to 45 mins in the bathroom, he said he couldn't fix it with what he had, still leaking, and he would be back the next day (Tuesday) with the repair kit. He seemed to be in a huge hurry to leave after he was unable to fix the leak. Tuesday came and I got a text from him saying he couldn't make it. There were a few texts back and forth to set up another time, but he never confirmed the date and time. I emailed the company on Friday, and the email said they would set up an appointment on Saturday between 3-5pm. Nobody showed up on Saturday. I ended up calling Western Plumbing in Arcadia on Monday, who was able to sent a plumber out the same day and fix the problem.

I still have not heard from Nick or Josh from Free Flo as to why there was no call no text and no show.

John Y.

12/30/2019

If you want professionals that actually know what they are talking about and are highly knowledgeable about their craft...call free flo.
I had a broken sewer line that needed to be replaced. Instead of just doing a Mickey Mouse job and just patching it up, they evaluated my hillside and explained to me what needed to be done so that something like this wouldn't happen again. They finished the job in one day as promised.

Roger T.

4/26/2022

Patrick was awesome. He was the third plumber I had to call because the previous two companies weren't able to fix the issue, and was the only one to actually fix the problem. My kitchen sink was clogged. Patrick came by, diagnosed the issue, came back with the right equipment and tools, and cleared the block. I don't usually leave Yelp reviews but Patrick & the owner were incredibly chill, easy to communicate with, and were determined to fix the problem at a very fair price. Thank you.

Joseph S.

2/19/2019

Nick from Free Flo came to the rescue, during a week of heavy rain, after my garage flooded from what I thought was a clogged area drain. Turns out the pipe was completely overgrown with roots and needed to be replaced immediately to avoid more flooding. His team was, quick, efficient, and honest. They did the work in a timely and professional manner, with care and attention to detail. I highly recommend this company for any plumbing work you may need. Best of the best.

Henry M.

04/11/2021 12:00:00 SA

2nd time call theming to help a out with drain blockage. This time it happens late At 2am on Sunday. I waited till 6am when they open and was able to get josh to come in to help with my blockage. He used the snake and clog my main line. He also left when I realized that one of the bath tub was backing up water. He stop and came back to help and told us the reason it happen, and how to avoid it in the next time.

Alrick M.

02/09/2022 12:00:00 SA

Ask for Nick, very personable, knowledgeable and professional!
Exceptional and speedy service!

Danqing T.

5/17/2018

The guys at Free Flo Rooter & Plumbing we're extremely helpful and kind. We had a leak in our sink and called in the morning, they offered to schedule someone to come out for a free quote within the next few hours. Josh and Nick who stopped by were thorough and helped us determine it wasn't a leak in our pipes but an issue with our pull down faucet and our grout.

They couldn't have been more helpful and kind. Would definitely contact free flo for any future needs!

Erni W.

06/01/2018 12:00:00 SA

Free Flo has fixed multiple problems in our bathroom and they're great. they always come promptly, even during nighttime hours, and once they even fixed a clog for free while working on a different issue.

although there's a lot to like about this company, the most important thing to me is how good they are at communicating. many companies give you a large window of time and then sometimes no-show or show outside of that window. Free Flo always calls with an accurate arrival time, which makes it a lot easier to plan.

they're super-nice and super-reliable, which is a tall order for any 24 hour service.

Peter L.

05/06/2021 12:00:00 SA

My house pipes were backed up and it was late, these guys picked up and had someone over within 30 mins. They know their stuff and fixed it ASAP. My go to for plumbing work now.

Eric P.

01/10/2020 12:00:00 SA

Just had to leave a review for Anthony, stellar service and really helped me out in a bind. Had a sewage overflow in my basement. I called free flo thinking it was similar blockage to one I had 15 years ago. They put a camera snake down the line 90 feet, which was under the street. Eventually we had to theorize that the blockage was in the main sewer line. I called the county who were very responsive and came out within about an hour and actually cleaned out with a water jet the main sewer line. So that ended up costing me nothing. And free flo did not even charge me for the camera work. When have you ever gotten that kind of a deal from a plumber? Still have a horrendous mess to clean up but what a relief.

rachel h.

05/11/2019 12:00:00 SA

I could not be happier. They were prompt, speedy, affordable and super friendly - would absolutely use again!

Molly B.

07/12/2017 12:00:00 SA

We had a horribly backed up toilet in our home in Pasadena, out of town houseguests, and a newborn baby... I called in the early morning, and was able to get a timeslot for that afternoon. Our plumber called when they were supposed to, showed up promptly, and took care of the issue with top notch professionalism. We had some trouble with plumbers in the past, and I can surely say that I would happily use this company again, and again!

John F.

6/16/2020

awesome people! Anthony could not have been better - very courteous, on time, and went out of his way to come back a second time the same day after he realized the toilet I had bought would not work in our particular space - the only plumber who's number I now keep in my cell phone!

Dennis G.

02/03/2019 12:00:00 SA

Ben from Free Flo came out on superbowl Sunday and really really helped me out in a baaaaaad situation. His price was fair, he was professional, and I couldn't recommend him more highly, based on my experience today.

Miyoko K.

5/20/2020

I chose Free Flo to have my tankless water heater repaired after reading the Yelp reviews. The rating proved to be very accurate, and I was very pleased with the service I received.
Ben came on the same day, diagnosed the problem accurately, ordered the necessary part, and came up with a temporary solution so that I would have hot water while waiting for the part to arrive. He came back the next day with the new part and the repair was completed in no time. And he charged only what he had estimated and no more.
I had been shopping for different plumbers all those years, and I am extremely happy to have found Free Flo.

Brianna H.

11/27/2019

Steve helped my boyfriend and I immensely; he came because of flooding caused by rain and fixed the problem ASAP. Would totally recommend! Thank you!

L. H.

8/26/2021

Do not hesitate to call these guys! Nick just came out to fix a clog and diagnose bigger issues. He was straightforward and walked me through everything, explaining and showing as he went. I've never had a better experience with a plumber! Price seemed reasonable for the amount of work to be done, and I will definitely be calling to set it up ASAP.

Jing Z.

07/08/2018 12:00:00 SA

It was the night before July 4, my tenant reported that it was leaking in the garage. I called few plumbing companies, only Free Flo Rooter answered the phone, came out to check the problem on July 4, and repaired water leaking issue on July 5 with reasonable price. Thank you.

George T.

7/28/2020

I don't often leave reviews, but Nick from Free Flo rooter was amazing. He took an extremely difficult situation with less than stellar legacy piping and followed though completely. Knowledgeable, professional, and reasonably priced, I am extremely happy with their no-nonsense service. I used to shop around for better pricing for my plumbing needs, but after my experience with Nick from Free Flo, I don't think I'll be calling anyone else for issues on my properties again. You won't regret using their services when issues arise!

Buzz C.

07/10/2021 12:00:00 SA

They do sorta exactly what you want them to, which is diagnose an issue, give you a range of solutions with pros and cons, and aren't pushy about it. I didn't get the sense at all that they were trying to up-charge or recommend over-the-top solutions, which is a feeling anyone who has cold-called plumbers in the past knows is all-too-common.

They fixed the issue I called them about, pointed out another issue that wasn't urgent but will need to be dealt with eventually, and when I'm ready to tackle that, I'll call them again.

Catherine V.

3/21/2020

My toilet was running and kept making a hissing noise so decided to browse through Yelp and found Free Flo. Decided to give it a go since they seemed to have good ratings/reviews and I didn't have much time to waste.

Ben came by 10-15 minutes after calling and getting an estimate. He replaced the faulty fill valve and installed a bidet attachment in what seemed less than 20 minutes. Ben was super cool, easy to chat with. I appreciate that he was fine with me watching and asking questions while working.

Highly recommend!

Jeremiah A.

10/14/2019

We had an issue with our sink making a vibrating noise when using hot water. Josh from Free Flo came pretty promptly in the appointment window and was very attentive to our needs. Would definitely recommend doing business with them again!

Deepa N.

5/17/2023

Technician Ara did a good job. Prompt response time. Reasonable pricing and fixed the issue well. Will get them for future repairs if needed.

Ellen E.

2/17/2023

I had a clogged kitchen sink/garbage disposal that was slowly getting worse. Finally (on Super Bowl Sunday no less), the clog got bad enough that water was backing up both sides of the sink and running the garbage disposal shot water several feet in the air. I called for an emergency appointment, and Patrick was able to come out within a couple of hours. The sink was fixed within an hour, and Patrick explained a couple of issues with the way the plumbing was done that we could fix down the line if we continue to have problems. The sink has been perfect since, and the price was pretty reasonable for an emergency visit. Will be using them for all my plumbing needs going forward!

Gene U.

12/16/2022

Plumbing emergencies are one of life's little horrors, and the best part is not only that you can't plan for them, but you're at the mercy of whichever plumbing service is lucky enough to get you in your desperate condition ....

FREE FLO ROOTERS ARE YOUR GUYS, THEY'RE TERRIFIC !!!

We called in desperation 2 days before Thanksgiving at about 8 or 9 PM, and the inexpressibly WONDERFUL PATRICK came out and tried to correct hubby's plumbing mishap when hub attempted to change out the cartridge in the shower valve (not his fault .... the water here is harder than granite, and just as unforgiving) , and then had to work another nearly two more hours to figure out a way to cap off the awkwardly positioned copper feeder-pipes so we could turn the water back on pending the full repair, which would involve cutting thru the tiling and the cement underneath it, among other challenges.

We just can't say enough about PATRICK, whose easygoing kindness, humor, and expertise, as well as his absolute willingness to go the full nine yards to help his customer in any way he can, is just beyond my poor capabilities to laud.

Once PATRICK had completed the full repair, he changed out the shower head, which was showing wear, and made sure that we knew what kind of silicone caulking we'd want to use to seal up some of the gaps all over the tub and shower enclosure, and then cleaned everything up neatly so the area was prepped and ready for those efforts.

Whether you need an emergency plumber, or you're looking to re-pipe your whole house and upgrade all your fixtures and add-ons, this is the guy you want on your side, and this is the company you can trust to deliver the best job, in the best way, in the quickest time-frame possible.

They're not the cheapest, but when was the last time the cheapest answer turned out to be the best?

I'd give them 10 stars if I could, and they'll be our plumbing service for, like, EVER ....

Amy S.

10/09/2022 12:00:00 SA

It is so refreshing to find a skillful, communicative, and prompt plumber. Steve from Freeflo is the man. He solved my faucet problem in minutes, and is also kind enough to extend himself further and come back to my house with the parts needed for a bigger problem. Bravo Freeflo.

Amy. 10/9/2022

John W.

2/21/2020

We've used Free Flo to fix a couple of different plumbing issues and they have been able to solve them quickly and professionally. Today we needed a hydro rooter service to open up a clogged mainline that had decades of tree roots blocking it. Ben brought out the big machinery and took care of the problem quickly and effectively. I am planning to use Free Flo for my next project, to replace my water heater.

Armen S.

04/02/2020 12:00:00 SA

Great service. They came early and quickly fixed the problem. They also practiced social distancing by not shaking hands and wearing protective equipment the whole time. I will definitely call them again.

Jimmy Y.

10/08/2022 12:00:00 SA

Josh and this company are the best in what they do.
First time as a home owner replacing about 80 feet of pipe due to roots, shifting of pipes, and a broken pipe. They made this project seamless with a quick response time and quick quality work. Good communication, very informative, professional service and work!

Debra F.

1/16/2021

Very quick to respond to online request, very professional, fixed things quickly. They diagnosed a clog in the pipes and repaired everything. It works perfectly and no problems anymore. And honestly the best customer service I've ever encountered!!! Pick them and you will he happy you did

Kenneth L.

12/15/2022

I woke up to a house completely backed up with water everywhere. Called free Flo and Nick came out same day and was in fact early. He cleaned out all the roots and did it in a timely manner. He was professional and knowledgable. Would def call again if needed

Din H.

12/06/2021 12:00:00 SA

Huge shoutout to Nick. We had what we assumed was a sewer blockage and Nick came out to tackle the job. It was Sunday morning when I called, and they were still able to accommodate us. Not only that, Nick was able to make it out 2 hours earlier than the original ETA. HUGE PLUS! He was extremely kind, patient, and very knowledgeable. We literally moved in to our new home a few days ago, so we had no idea where the cleanout was located. We searched around for an hour and couldn't locate it anywhere. Once Nick called to give an ETA, he gave me more places to search. I finally located one inside the garage behind our washer. The only problem was that it was in the back of the house and wasn't going to reach far enough to the other corner of the house where the issue with the toilets was. Nick snaked it anyway, but it did not reach far enough and didn't solve the problem.

Nick searched around inside our house and located one inside our bedroom closet of all places. Immediate relief came to my mind, as I thought he would be able to clear it from here.

I watched as Nick attempted to open the cleanout. No luck. He stepped out, grabbed some more tools, and attempted again. At this point, he was drenched in sweat. The poor guy tried so hard but couldn't get it open. I kept thinking to myself, wow...this guy is really working hard for his money today lol. The other alternative was the shower drain, however that option quickly flew out the door as we realized the drain was stupidly grouted into the shower floor.

We kept hitting roadblocks, and thoughts of disappointment started to run through my mind about how much this was going to end up costing if the problem couldn't be solved today. Regardless, I was super appreciative of Nick's efforts and was ready to pay him. To my surprise, he told me that it wouldn't cost anything if he isn't able to solve the problem.

Just as Nick was cleaning up and about to leave, he started brainstorming out loud about where the pipes possibly lead, and then he decided to randomly turn over a paver that we never thought to look under. As soon as he flipped it over, he shouted THERE'S A CLEANOUT! Imagine the excitement I felt for him and us! Also the stupidity we felt for not thinking to check under the pavers--but who knew?! We had just moved in and it was completely hidden! After that, Nick was able to clear the blockage, and all was well again.

As far as Nick's work ethics, he is superior. He is very dedicated to his line of work and does not give up easily. Awesome problem solver and pleasant to work with. He really put in a lot of effort to try and help with the blockage. I was ready to pay him whether he cleared it or not. That's how appreciative I was of his efforts. It's very hard to come into contact with people like that nowadays. I highly recommend requesting for Nick for any issues you have.

I want to also add that Nick also took the time to look into another issue that we had found earlier that same day, even though that wasn't what he came for originally. We found a leak in the main line and were more than willing to pay him to fix the issue as well, but took his advice of contacting the person who originally worked on it first. We were skeptical of going back with that person again, as it was the second time within the last 2 months the main line was leaking again AFTER being replaced. The issue is now fixed, however if the main line starts leaking again, I would not hesitate to have Nick tackle the job instead.

It's no wonder why this company has a 5 star rating with over two thousand reviews. This company really goes out of their way for their customers. I want to also add that their response time is also incredibly fast! Thanks again Free Flo, especially Nick!

Kevin Z.

07/06/2023 12:00:00 SA

Technician Ara and his team did such a quick and amazing job fixing our toilet leak (within 2 hours of calling them too!). 100% would recommend and call them again myself for any future issues.

Jenny H.

10/15/2021

Steve with Free Flo Rooter in Pasadena was polite, reasonably priced, and effectively handled our problem and.... he cleaned up after. Thank you for some solid good service at a good value and the friendly delivery. JH

Michael I.

01/02/2020 12:00:00 SA

These guys are the best plumbers I've ever worked with. Reliable, professional, affordable, accommodating and INCREDIBLY NICE PEOPLE. They've helped me out multiple times already at both my home and office building. I'll definitely be using them for many years to come.

Harry L.

3/31/2020

Great plumber to work with. They first came out and I bought the wrong materials and Ben was kind enough to tell me that I had ordered the wrong size and showed me which one to order and to give them a call when the new product came free of charge... And when I did get the new ones they were kind enough to make sure everything was working properly and cleaned up everything. I will definitely use them again for any plumbing issues

Jen G.

04/11/2020 12:00:00 SA

I called about a few leaky faucets in my rental unit and Steve and his associate came out the next day to fix them.

I was hesitant to get a repairman out due to the Coronavirus but Free Flo Rooter plumbers came prepared with masks, gloves, and shoe coverings. They were also respectful of social distancing.

Courteous guy and finished the job quickly. Would hire them again!

Sun-Ho P.

6/23/2022

Highly recommended! Called these guys back because I had a garbage disposal go kaput so needed it replaced. Of course, something like this can be a DIY project but figured I wanted a pro to make sure everything was properly done without any hassles. Was easy to schedule with Free Flo and they were very flexible with my schedule changes. They had those most honest and reasonable fee for replacing a garbage disposal unit (that I purchased myself) compared to other vendors who charge way more for a relatively simple job. The work was great and Patrick was friendly and informative from start to finish. Garbage disposal works like a charm now, and he ensured that they can come back should any problems arise with the installation.

Erika A.

8/20/2021

Nick and Ben were amazing!! I never leave reviews but had such a good experience I hope this will help other families choose this family owned/run business. Very reliable.
Nick came by my house to take a look at various issues including a potential leak and corroding piping. He was very thorough in explaining what he saw and what type of work/repair I would possibly need. I will definitely hire this company for any future plumbing needs. Thank you!!!

Sara U.

5/26/2020

This company is prompt and reasonably priced. Josh came to my house to fix a leaky pipe and did so in a prompt and professional manner. I would highly recommend this company and would hire them for future repairs.

A.C. P.

5/28/2020

It all started with a backed up toilet. Josh came back with his team from our initial call and then consultation. He was patient and kind, answering all my questions and probably had to repeat a few things to me. We decided to replace the entire sewage lines and although we weren't prepared on a large bill during this crisis, but glad we did. It's the piece of mind that helps me sleep through the night knowing our sewage system is working effectively. Josh even helped me get my puppy back inside the house when she slipped out! so very thankful to Josh and the crew for their hard work! We plan on doing some more work for the house and plan on calling him in the future.

Kristal G.

6/28/2021

Utilized the Yelp messaging feature to solicit estimates for a slow-draining tub, and this place was one of the first to respond, and with the lowest rate (which apparently was a special.)

The customer service rep responded very quickly via Yelp and I was able to get an appointment window for 4-6 on the same day, but received a call at about 11:45 a.m. to say that the plumber (Nick) happened to just finish a job in the area and that if I were amenable, he could come in the next 15 minutes instead.

He arrived around noon as promised, and was very courteous, professional, and took his shoes off before he came in (which was unexpected, but much appreciated, as this is an Asian household), and within minutes diagnosed that my problem was less a clogged drain and more of a clogged haircatcher. He nonetheless snaked out the entire drain as a preventative measure and confirmed that there was no clog, then also proceeded to use his screwdriver to clean out my embarrassingly clogged haircatcher, and also took the time to look for clogs in the bathroom sink (because they connected apparently), noticed the water pressure was very weak, and removed the aerator to increase the water pressure. After letting the water flow in both the tub and the sink and seeing that there was no clog, and additionally checking the showerhead for an aerator, he towel-cleaned the tub (to a state literally cleaner than I'd seen it in months) and took all of his items and sent me the invoice via email.

He later on followed up to make sure that there were still no issues with the drain, which of course there wasn't.

Great service, great value, and a really great experience with Nick.
Thank you!

Jason D.

1/22/2020

Ben was early to the site, honest, easy to converse with and price was more than fair! Will be continuing to use their services in the future! Thanks for the help!

Fengjiao Y.

1/28/2021

We found Free Flo on Yelp and saw a lot of 5-star reviews. We called in the morning and was able to get the plumber coming to my home the same day, which is really cool. The two guys, Steve and Luis were super friendly and were very knowledgeable about fixing the sink drainage issue. They were very professional and efficient. They also patiently explained to us what caused the issue. The price was reasonable for the service. We are very happy and will continue use them for any future issues in our home. Great job guys!

Darryl Z.

02/08/2017 12:00:00 SA

Ben fought the clog and Ben won. I had a drain in the backyard that exited out to the street. This long pipe was filled with mud and roots. I had low hopes for success. Ben worked it until it the drain flowed free. Since then, So Cal has had lots of rain. I've seen no pooling on the bak patio. Good job, Ben.

Jennifer M.

05/12/2020 12:00:00 SA

Josh and Dino came by our house today to fix a leaking kitchen pipe. They are very friendly, professional, and efficient. They were honestly a pleasure to have around, and they will certainly continue to have our business!

Rebecca P.

9/24/2016

Steve and co had a full day scheduled when I called with an urgent sink back-up in my kitchen. They managed to get out on the same day and were very good about staying in touch via phone to let me know when they were coming so I wouldn't be sitting at home for no reason.

Steve stuck around after using the small snake to make sure it worked before leaving (it didn't quite), and then tried again with the medium snake. I really appreciate that he didn't just bolt after the first attempt, because I would have just had to call him back again.

Finally, it became clear that the main line to the city was clogged all the way down to the street, and we're in the hills, so that's quite a way. He came back out the next afternoon-- a Saturday-- and hit it with the hydro pump. It was declogged all the way down. Cost more in the end, but at least we won't have to worry about it for a long time.

Overall, great, professional work from a pretty darn nice guy. Thanks, Steve!

Zach S.

5/28/2020

Anthony was AMAZING. Seriously the most helpful and knowledgeable plumber I've ever worked with. He went above and beyond to help us out on my son's birthday.

Danny C.

4/24/2019

The Free Flo Rooter guys have been great! I've had them out to our house a handful of times to fix some catastrophe's and emergencies with our plumbing. They are always quick to get somebody out, do solid work, and always go the extra mile to make sure things are right with every thing in the pipes or house. Anthony recently saved the day for me with an epic disaster with our main line. He made sure everything was done right and done well. Highly recommend these guys!

Richard B.

12/22/2017

Had a drain problem...Ruben comes out checks the situation out boom in 12 min drains open and Rubens in the truck and gone...Fast,efficient,clean, and respectable...don't waste your time with the others...

Mario R.

12/20/2022

I contacted Free Flo Rooter during the week of Thanksgiving. My entire experience was a positive one. Steve was not able to finish the job the first day of his arrival, however, he assured me that he would return with other colleagues to finish the job. Steve put me on one of the first morning call and finish the job within an hour or so. Through out their time at my home they were professional and cleaned up after the job was completed. They did not leave any junk in my trash cans at all and assured me that if I needed anything related to the job request that would create any issues that they would handle it. I recommend this family business. It took a quick search on Yelp for me to find them and within the first then minutes my appointment was set up for the same day. It's very difficult to find honest workers these days who are ready to take advantage if you have zero knowledge of plumbing, which is exactly what I went through. I'm delighted to leave my comment and hope that just like me you give them an opportunity to do good quality work. Thank you to Steve, one of the owners (sorry missed your name) and three other employees that showed up to finish the job.

Thank you!!!

JK W.

7/21/2022

We've had three other plumbers come in trying to either price gauge us, or didn't know what they where doing, or both. I'm very skeptical of vendors but felt confident after speaking with Ben about what needed to be done. I felt what he recommended was appropriate, consistent, and honest. He knew exactly what to do and did a great job cleaning up the piping and repairing garbage disposal under our kitchen sink in an efficient and timely manner. Highly recommend him if you're looking to get things done right with someone who knows what he's doing and isn't going to try to gauge you.

Lis S.

5/17/2021

Josh is fantastic! He and Free Flo Rooter have become our go-to plumbers for any work done on our home. He and his team are knowledgeable, reliable, and do wonderful work. Over the past couple of years they have:

-Removed very old and leaky standard water heater
-Installed a new tankless system
-Replaced our sewer lateral
-Installed a fancy bidet toilet

Each of these situations also had some unique issues, which Josh thoroughly explained and made a plan to address, so we have confidence in the work that has been done.

Whenever I have my next plumbing project (and no doubt there will be more!), Josh will be my first call.

Amy P.

02/11/2022 12:00:00 SA

Free Flo is fantastic. Ben is always response and caring, especially to a new homeowner like me who feels like every plumbing situation is urgent! We have also worked with Chris, who is conscientious and thorough. Chris came and installed a new airgap and fixed our 20-year-old dishwasher, giving it a little more life. Thank you, Chris!

Rachael H.

8/28/2019

Great service, super efficient, and arrived at the very beginning of the scheduled service time. Highly recommend these guys!

Karen H.

8/28/2019

I can't say enough good things about Anthony! He is super nice, gives clear and thorough explanations of each step in the process, and was able to get my toilet working again in no time. Because of this positive experience, I'm going to call again to have my tankless water heater repaired. I chose FreeFlo because of the great Yelp reviews, and I'm glad I did.

ARMEN A.

12/20/2011

I heard about Free Flo Rooter from a friend and called them for plumping issues had at my house I must say very good service took care of business and very affordable rates must call them again if I need anything. The only reason Im giving 4 stars only because they kind of came in 30 mins late but deserve 5 stars next time for sure :))

Raymond D.

08/03/2020 12:00:00 SA

Fantastic service. Steve and his assistant were brilliant. They replace my old main line PVC pipe with new cooper pipe in one day. Very happy with there work.
Excellent job and would recommend to anyone.

Rita S.

05/09/2023 12:00:00 SA

Ricky of Free Flo Rooter & Plumbing came to the rescue. Responded to our request promptly. He replaced the garbage disposal and ensured that it was properly installed and cleaned up afterwards. Superior service at reasonable rate. Thank you!

Chess M.

2/16/2021

We needed to replace the old valves under kitchen sink. Both hot and cold water. Josh and Anthony came. Made it real quick. Professional. And amazing.

Mike K.

5/26/2023

Steve was amazing! He replaced my guest bath sink faucet cartridges, two toilet fill valves and flappers, and my tankless water heater with an added filter! Highly knowledge and very reliable service.

Saeqah B.

11/13/2019

Ben, Rafee, and his crew have been amazing. From fixing issues at home or at my business. On time, willing to go the extra mile, and being extremely thorough. These guys are impressive!

If anyone is in need of a plumber, look no further!

Jesse G.

06/04/2023 12:00:00 SA

I have always had great experiences with Free Flo Rooter, but tonight was the first time I used them on an emergency basis after hours. Nick came out late on a Sunday night and fixed a clogged drain that we were worried was leaking into the ceiling below. He was very quick to respond and extremely professional--called to give me an ETA, took off his shoes in at the door, was completely upfront about pricing, asked lots of questions and took the least invasive approach first, etc. He also could not have been nicer. After he was done he explained everything and gave us great advice about how to avoid the same issue in the future. Could not have been happier with our experience. We're so grateful to Nick for helping us out! Also so glad to know that we can call Free Flo Rooter in emergency situations.

Alicia V.

5/27/2021

These guys are great. Responsive and very professional. I had a pretty major backup that needed to be fixed ASAP and they made sure it was fixed properly, quickly and price was fair. They kept me informed every step of the way and I plan to hire them again soon to work on a larger project. Hire these guys! They're the best. Thank you Josh, Ben and team for the great work!

Jim D.

07/01/2022 12:00:00 SA

Our drains were backing up. This wasn't the first time, but definitely was the worst. Steve came out within a couple of hours and checked it out. His crew quickly installed a cleanout port and sent the camera and rooter in. This got us going for the short term, but things were not looking good. The pipes had rusted through, cracked in places, and were leaking water to the point where they should be replaced. It was clear that our 106 year-old cast iron main waste line had transported its last load.

He gave us a fair quote for the work, with no surprise charges. His crew's work was quick, neat, and professional--the trench they dug in our 2 foot high crawlspace was a work of art. State-of-the-art trenchless pipe-bursting machinery pulled the section of pipe under our front yard from the front of the house to the sidewalk with minimal digging. Finally, a Cured In Place Pipe liner was installed in the section of pipe from the sidewalk to the city sewer line under the street (guaranteed until I am 102 years old).

Throughout the whole process Steve was friendly, professional, and a great communicator.

Bottom line: Our loads are now flowing freely out to the city sewer through an entirely new system of pipes. The price was fair and the process was as painless as it could be. These guys are incredible. I would highly recommend this company.

Margaret M.

1/22/2016

I give Ruben and Ben five stars because they certainly deserve it! My water had been turned off since the day before and it was already after 5pm when they got the call. They were supposed to be at my house tomorrow at noon. But when I called and they knew my situation they drove in traffic from Hollywood to Highland Park without hesitation!!! Now how many plumbers or electricians for that matter would do that on a Friday night???? I ask you. They accessed where the leak was, did the job in the attic area, when they could have punched a hole in the drywall but didn't!!!! Good job!!!! They used the latest technology to repair the leak and was done in no time! If you want honest , professional, work with good advise...... CALL THESE GUYS! You won't be sorry! They know what they are doing and you won't feel like your just another client. They care about their clients and you can tell they like what they are doing. THANK YOU for a JOB well done!!!
I will be referring Free Flo Rooter to all my friends and clients!

Megan S.

10/13/2019

I'm so glad I found Free Flo Rooter & Plumbing! My garbage disposal jammed and water was starting to back up in the sink, and Anthony came out within 24 hours of my request and un-jammed the disposal in a matter of minutes. Anthony was friendly and professional, and he provided a detailed explanation of the work he did and recommendations for further service. They have fantastic service at an unbeatable price - I will definitely be a returning customer for my future plumbing needs!

Peter H.

02/05/2019 12:00:00 SA

Josh from Free Flo came out to fix my drain, and was very courteous and professional. They came on schedule, and communicated very well. They went above and beyond in checking for other issues with the plumbing around the house. These guys are my go-to when it comes to any plumbing needs. Highly recommended, thank you guys!

Brock M.

7/26/2023

FREE FLO is the greatest plumbing service we have ever experienced. They scheduled our appointment and were on location within 24 hours, fixed the problem immediately, and then made sure there weren't any other issues throughout the rest of the house before leaving. Friendly, professional, knowledgeable and so efficient. We will DEFINITELY be calling FREE FLO with all our future plumbing needs. 6 STARS!!!

Aimee T.

08/01/2020 12:00:00 SA

After using free flo plumbing for years, Dino came by to fix a leak in our faucet. Having lived in a condo complex, it was required to shut off the water. They discovered that the shut off valve at the condo complex was no longer working. After that was repaired, they were able to fix my faucet. Dino is very honest, very skilled, and very friendly. He was extremely patient with during the entire process and kept me informed the entire way.
As I said before they are absolutely wonderful at free flo. They are trustworthy and will get the job done correctly.

Thanks Dino!

Jolene R.

1/25/2020

I was very appreciative Ben was accommodating of my schedule and he prioritized my plumbing job. The work was done very quickly which was super helpful since I was paying a caregiver by the hour to care for my mom. I was anticipating hundreds of dollars worth of work and was very grateful that it didn't turn out to be as bad as I thought. Will definitely use their services again.

Joe T.

03/02/2021 12:00:00 SA

Great service with good pricing, Ben was highly professional and clearly explained all aspects of the work her was performing. I highly recommend Free Flo Rooter and Ben.

Peter M.

04/08/2020 12:00:00 SA

Free Flo went the extra mile to help me out. Anthony and his crew worked all day on short notice, even in the rain, to dig up and remove my horrible root-filled old orangeberg sewer pipe and replace it with ABS. It was about 50 feet from my house to the street. They even tunneled under the wide rock stairway between the street and my front door. They did a perfect job from start to finish, and the price was very reasonable. Thank you Ben and Anthony! You are the best!

Amanda M.

4/29/2023

I seriously love them! Nick has serviced us twice already and both times it's been a breeze. Not only did they help us fix the problem, but also inform us on what's causing it and what we can do to avoid it in the future. Unfortunately our issue is going to be a continuous one unless we completely tear down our house and redo our pipping. Thankfully we've found a trustworthy company who we can depend on if the problem arises again.

If I can give them 10 starts, I really would. After everything said and done, they even clean up after themselves and returned everything back to it's place. They're absolutely perfect, highly recommend them!

David S.

02/01/2021 12:00:00 SA

Josh was great. Came to the house early even and solved my clog problem in less than 20 minutes. Nice guy, clean job and will definitely use them again.

Sheryl B.

3/30/2019

Awesome job!!! They were courteous, fast and very reasonable pricing. Highly recommend!!!!!

Rebecca G.

02/01/2021 12:00:00 SA

Once again, these guys knocked it out of the park! I was scheduled in minutes via their Yelp Messaging feature and had Josh B came back out to install a new garbage disposal because ours was old, smelled awful, and wasn't working as it should. He was prompt, answered all of my questions, and was even ahead of schedule so he squeezed me in sooner than my appointment time! One of our cats also decided to give him a hand with installing the new garbage disposal, lol I cannot recommend this company enough for ALL of your plumbing needs! Thank you endlessly!

R S.

10/24/2021

Very responsive and their availability was decent compared to other places. Steve was quick to diagnose the issue and gave me a free estimate. He was also very careful about not getting our shower too dirty from clearing up the clog. I was impressed that he wore shoe covers when he entered our home (he took them off whenever he had to go back out). I would definitely recommend them.

Zackary T.

2/24/2021

Josh was just over and, wow, he really snaked my pipe. Patient and attentive under my sink, he made me feel like he was in control of all my clogs. Latex-laden hands slow at first, gentle, not to further destroy the 1950s tubing. Eyes affixed as Josh honed his craft, like watching an inspired artist. Focus, stopping only momentarily to tell me, these pipes aren't the best.
But I knew Josh really meant, you're the best
A purposeful dance the snake went in and out.
Plumbing ignites with passion, hair, and the sludge of twenty or so years. Dirty faucet dripping, low flow until his Midas touch made my faucet squirt like never before!

*lights cigarette. 10/10 would recommend

Angela B.

07/06/2019 12:00:00 SA

Ever since moving a year ago, we've used free flo rooter and plumbing for a variety of needs (sometimes planned and sometimes emergency).

I initially found free flo on yelp after another plumber we'd hired decided to not show up at the last minute. They've always answered the call promptly and offered amazing services. Nick, our plumber, was always timely to each appointment and reaches out via call and text to inform us he's on the way.

So far, we've used free flo for the following:
-Kitchen drain re-plumb (emergency and follow-up services)
-Complete switch of old cast iron drainage system to ABS
-Water pressure regulator
-Re-plumb of dryer/washer
-Emergency services (at 11pm!) for a water leak inside the walls, along with follow-up service to address the issue

I can't say enough good things about free flo. They've always given quick and hassle free quotes, and the quotes are always reasonable. The jobs are done professionally and always on time. It's nice to know that (fingers crossed) whenever we have a plumbing emergency or need, they're only one call away.

Claire-Lise K.

6/16/2020

These guys are my new go-to plumbers. They are honest, quick, courteous, and professional. I had a sewer backup and they came out on a Sunday night, cleared the block, and explained everything to me so I could go to my HOA for reimbursement. Super friendly and cannot recommend them enough. Best part, they did not charge an arm and a leg and gave me a great deal. Thanks Nick!

Update for service on 6/15/2020. This time Steve came out and unclogged my garbage disposal. Again I got quick and great service. I was happy to see Steve wearing PPE, including masks. All around great service and will keep using them.

Katie K.

6/27/2018

Ruben and Josh are incredibly responsive and very attentive. I've had them come work on my various properties and their prices are more than fair. I have a few things that I need to schedule for them to do but I've been very happy with the work they've done so far. I will definitely be calling them again for any future plumbing needs that I may need.

Jonathan K.

04/02/2022 12:00:00 SA

In our 100 year old home, plumbing issues arise that require expert help. Anthony at FFR&P fixed everything: bathtub drain plugged with decades of who-knows-what, a pesky toilet leak that'd jacked up water bills for months, and aging shower faucets that didn't work right. All timely, and at a reasonable price. My go-to-guy.

Shelly P.

11/07/2018 12:00:00 SA

From my initial phone call I was happy! They were so patient with my many questions. GREAT customer service! My appointment was set on a Friday, Ben showed promptly on Monday as stated. My plumbing needs were repaired in a timely manner at a fair & affordable price.
A job well done! Thanks Free Flo!

Ryan S.

02/09/2022 12:00:00 SA

I really appreciate this company and the excellent work that Nick did, and will probably now continue to do for our old home.

He came on 02/09/2022 to check on a fireplace valve and to look at an old toilet that we have. He spent about 45 minutes with our toilet, including going to a local plumbing supply store. I am pretty sure he even replaced the stopper in our toilet, but never charged us anything. Yes, he was not able to fix it properly -- and in fact -- simply recommended us buying a new toilet, which we will do this weekend.

We will be sure to call them back as soon as we purchase the toilet so we can have them install it. He provided a quote to us for the installation of a new toilet, which seems reasonable.

I know that not many companies who spend an hour working on something, will leave without charging anything; however, it is greatly appreciated it -- Why? Because now -- without doubt -- I will call them to install my new toilet without even considering other quotes.

Nick was friendly, kind and explained everything in detail.

Fabrice R.

09/08/2018 12:00:00 SA

Amazing! Best plumber in town, Ben and Reuben were fast and efficient. They installed a clean out and hydro jetting (industrial strength machine) all under what every other plumber in town was quoting. I'll be recommending them to anybody who needs a plumber. On a side note, they even went into my crawl space to inspect a leaking pipe from a tub. These guys are just the best.

SGR C.

10/30/2019

We had a slow kitchen drain that needed service. We called Free Flo Rooter to schedule an appointment and Ben provided a reasonable estimate. Steve came and snaked the outside kitchen cleanout to clear the blockage. We are very pleased with the service as well as Steve's knowledge and expertise. At our request, he also took the time to explain other plumbing issues that we would address as needed. We are recommending Free Flo Rooter to our friends and neighbors.

Lynn H.

12/09/2020 12:00:00 SA

Excellent service! Very appreciative that they were able to quickly help us book an appointment when my parent's house what seemed like main valve was broken and water was overflowing. Josh was very knowledgeable and helped us look into what was causing the problem. It turned out that it was actually not a plumbing problem but rather a city water pipe bursting. Honest, experienced and did not misdiagnose. I am putting them into my contact list as my go to plumber from now on and will definitely recommend to family and friends. Thank you Josh and Free Flo!

Vache A.

02/04/2021 12:00:00 SA

Needed work again on my clogged drain. Called free flo and got the same price they quoted me months ago. Glad they stick to the price. They will always be my plumbers when I need one. Thx guys.

Michael M.

02/06/2021 12:00:00 SA

These guys were great. They scheduled an appointment quickly, showed up on time and were very professional throughout the whole process. I had a toilet replaced, as well as a rainfall shower head and new knob. It required replacing a valve inside the wall which they were able to handle easily. They will be my go to team for getting plumbing needs in the future. They even remembered me from an appointment I had with them months prior. It's nice to have a team that is personable and feels like you're dealing with real people. Can't recommend them enough! :)

Tiffany P.

09/12/2019 12:00:00 SA

I called needing a minor repair made to my toilet. They asked about the urgency and set an appointment within a very reasonable amount of time based on the level of urgency (or lack there of.) Ben called to confirm the day of the appointment and offered to come early if it was convenient for me. He came when he said he would and was knowledgable, courteous and even removed his shoes before coming in the house.

Minus one star because the price was very high considering the small amount of work involved (5 minutes), the cost of the parts and how close I live. That said, I was made aware of the price ahead of time and was charged accordingly.

Joy D.

11/02/2014 12:00:00 SA

It is so rare that I write a review, but this one is certainly warranted! These guys are so courteous, prompt and solution-oriented. They have come out twice to fix the pipes at my Yoga Studio and I will call them the next time we are in need. I appreciate their honesty and fairness. Highly recommended!!

Josh S.

01/07/2019 12:00:00 SA

Free Flo was so good it has forced me to submit my first Yelp review. My experience matched the great reviews from others. Came home from vacation to find the bathroom sink overflowing from the washing machine draining. Called Saturday and they would have come out late Saturday night if needed. Since it was only laundry I asked if they could come on Sunday - no problem. Nick came out and took great care of us. He ended up snaking 3 cleanouts and walked me thru the potential blockages he found. Our main cleanout is in the house which is not ideal. Nick brought in all the equipment and was super careful, wore booties to keep the house clean, and actually left the area cleaner than he found it. They have very good prices and I feel like I got a lot of value and a great deal.

I will definitely use and recommend Free Flo in the future and will be signing up for their annual cleanout service to avoid backups in the future!

Jenny K.

9/30/2018

I had plumbing and kitchen sink draining issue. This company provided really quick and good service and it was super easy to work with. The person who worked for my house his name was nick he did great job and fast finishing job.

Christopher L.

4/21/2022

I had a clogged bathtub, and had attempted to unclog it by myself with no luck. I made a same day appointment, and they were able to accommodate that request. Not only did they call and ask if they can arrive earlier than expected, they were both very respectful and friendly. Josh came and got right into it. He asked me questions to get the general idea of what had happened, and answered all my questions patiently. He and his partner were very efficient in getting my bathtub unclogged, and even answered my questions that were out of their scope of practice. He did his best to provide me with guidance on how to go about fixing my other issue. I definitely recommend this company to everyone.

Sh T.

02/02/2021 12:00:00 SA

nice work! Free flow router was great they came and hydrojetted my sewer line. They save the day okay

Michael C.

09/10/2022 12:00:00 SA

Very satisfying and pleasant experience! I used Free Flo Rooter & Plumbing service before to replace a leaky main water valve. I was extremely satisfied with the work done by Ben. This time I needed their help in a hurry to clear the roots and debris in a 30-40 feet long driveway floor drain to avoid flooding the patio if it rained. I am again very satisfied and pleased with them this time because:
1) I texted Ben and he responded promptly saying that he would schedule a technician to come the following day between 2 and 4 pm.
2) A technician called me in the morning saying that an earlier spot was available and asking me if I would like to take it. Unfortunately, I could not.
3) Another technician (Patrick) called and texted me in the afternoon within the 2-4PM time frame confirming that he could be at my place within 15-20 minutes. Patrick was a great communicator. He was very friendly, polite and courteous. He evaluated the situation, explained clearly what he and his helper would do and the possible complications and gave a price quote. He and his helper were efficient and thorough. They rooted the drainpipe from both ends, removed a long root and lots of debris and sediments. When done, the water was flowing well again.
I have no regret that I contacted Free Flo Rooter & Plumbing for service again. I will definitely solicit their help again in the future if there is ever a need. Simply said, I am very pleased and satisfied with their courteous, friendly and professional service.

N A.

09/10/2018 12:00:00 SA

Nick is a great technician. He was on time for the appointment today 9/10/18. Explained the work that was involved and informed me the differences of the toilet that is being replaced. He even forewarned me of certain brands that are great quality and you get what you pay for lower tier brand that eventually doesn't last and will be needing to replace again in the near future. THANK YOU NICK & FREE FLO ROOTER.
freeflorooter.com

Evan C.

02/08/2023 12:00:00 SA

SoCal Gas left an orange notice that the gas lines for my 100 year old duplex were in bad shape and likely needed replacement. A big job so I solicited bids, in the end choosing Free Flo. Ben and his team from day one were very clear in describing what needed to be done and the timing. I expressed concerns that were addressed patiently item by item. Text correspondence was very timely, attentive, polite.

On the day the job started the team came right on time and was absolutely great. Make no mistake about it, I cannot say enough complimentary things about Free Flo. There is a reason for their exceedingly high number of 5* reviews here. After finishing, they returned everything back to the way they found it on the lawns and cleaned the driveway and sidewalk.

Pricing is important, especially in these times. Of the quotations Free Flo was the lowest. If you get an orange notice (or even worse a red notice) from the Gas Co., give Free Flo a chance to show you how great they are with gas lines!

elizabeth r.

09/02/2017 12:00:00 SA

I am an apartment manager and was in the market for a new plumber. I called and spoke to Ben around 10:30am on the Friday before a holiday weekend and he arrived by 12:45pm same day. Points, right there! I had a minor plumbing need and he not only fixed it but was very thorough in checking for any other issues. He noticed the sink was draining slowly (which I hadn't even noticed) and took care of that as well. He was polite and professional but also approachable. I will definitely be calling Free Flo whenever I am in need of a plumber. If you're looking for one, absolutely call them up!

Josephine S.

10/12/2021 12:00:00 SA

Today! Nick visited and fix my garbage disposal in a consult! I thought I had to replace the whole unit and it just needed some fine tuning! God Bless him!

Tiffany K.

7/22/2022

I had a clog toilet and needed it fixed asap, Ben was super responsive and was able to come within 30 mins of calling. He was efficient and so quick, would definitely recommend/keeping him on speed dial for all my plumbing needs

Alexis A.

08/02/2021 12:00:00 SA

Had a leaking toilet and needed service to be done quick. Thank you josh for the great and reliable work!!

Marie A.

3/13/2019

Awesome family business!! Nick came out when I had a clogged kitchen sink. He explained and showed me everything as he went along.
He fixed the problem and gave me a great deal!!
I decided to have more work done and he did so in a timely manner!
This will definitely be my plumber of choice if I need more work done!!!
SUPER SUPER guys!!

Davi L.

03/07/2019 12:00:00 SA

Anthony was great! Highly recommend. They were polite and gave a great service was very pleased with their work and fair prices. They were fast, clean & very helpful. My go to plumbers!

Andrew T.

7/23/2022

My bathroom sink was completely clogged, made one phone call and they were here within 30 minutes. Patrick was a very professional and got the job done in a timely manner. Highly recommend.

Celina W.

04/02/2019 12:00:00 SA

Josh helped us out when our tub was clogged. He arrived earlier than what was quoted. Not to mention this was after normal business hours. He was very polite and assessed/fixed our problem very fast. Highly recommend. Just FYI we live in an apartment complex and we suspect the stoppage happened because the unit above us didn't properly use their garbage disposal.

Iks W.

08/01/2019 12:00:00 SA

Believe the Yelp rave reviews. They were on point from beginning to end. Rafee replied to my email request within minutes late at night. We had to wait several days since it was not an emergency and they are... in demand. They came on time and quickly cleared our drain. And their rate is very reasonable. I am recommending them to our friends and relatives!

Ed Z.

5/16/2022

We had to have our original 110 year old cast iron sewer line as it was starting to hold onto the outflow of our house. From the beginning of the process to the end, Anthony and his crew were great. We finally got not one but two clean outs as well on the new line which was installed trench-less. Estimate was commensurate to the work being done. We were treated with respect and the work was done carefully and the cleaned up well after the job. They always called before they started their work day to tell us when they would arrive. This may seem like a small gesture but shows a sign of respect to the customer and is not done by many home improvement companies these days and we appreciate this. We highly recommend this plumber.

Long L.

4/26/2021

Nick and team are always prompt, courteous and does their job with a smile (behind masks of course!). Thanks again for coming to the rescue. Our HOA thanks you for your continued support for all our plumbing needs!

Jason M.

5/15/2021

I called Josh and this company to do some work for me in the past and so when I had plumbing issues again I gave him a call. Josh asked for what was possibly wrong and we scheduled the very same day for him to come out and check the plumbing. I could hear water flowing in my pipes even when everything except the main water line was shut off and so I had a bad feeling, Sure enough Josh and his team came out right away and went under the house and found my pipe had a small pinhole crack in it but the video shows water was flowing out like crazy. Oh man I have no idea how much my damn water bill is going to be but Josh fixed the issue immediately and gave me the info so I can speak to the DWP. His team was thorough, came as scheduled and got the job done immediately so I am pleased again. for sure this company is my go to from now on in plumbing issues. Give them a shot if you need. I'm sure you'll have a good experience out of an unfortunate plumbing issue.

Conan C.

9/17/2021

I had a leaky faucet handle in my bathroom and when I tried to replace it, I noticed the valve body was corroded into the countertop and it wouldn't budge. Anthony made time in his schedule to come out a day before he was scheduled to help me out. The valve body was so stuck he had to manually saw off both the hot and cold water sides to remove them before installing the new ones. He did this without any damage to the sink counter. He was very courteous, clean, knowledgeable and professional. He is the epitome of great customer service. I will definitely call on him again for my future plumbing needs.

Alison F.

4/13/2020

Nick was great!! He was able to get to me earlier than expected and was very quick and knowledgeable. Everything is good as new! He also had gloves and a mask on and socially distanced during the consult.

Mickey H.

6/15/2020

Okay, where do I start? I was scrounging around last minute looking for an emergency plumber because my garage ceiling was leaking due to a pipe crack. I made multiple phone calls to various plumbers and sent inquiries asking for quotes online and Free Flo was the fastest to respond - less than 10 minutes. Immediately, I knew these guys were on top of it. They managed to arrive same day despite the last minute request, hassle-free and offered an unbeatable price. No haggle and straight to work.

Ben, the owner came with his colleague, Nick and did a fantastic job. They found the problem area while using a stethoscope to listen to the flow of water and pinpointed the exact location. They did a thorough job and resolved the massive headache I was going through.

These guys mean business and I couldn't be happier. I highly recommend them if you have any plumbing issues. Great customer service, responds quickly and friendly personalities. The team that arrived were wonderful, thank you guys!

Bob B.

08/07/2023 12:00:00 SA

Anthony and Andre were here to fix a broken pipe leaking water under the house. Anthony was kind and knowledgable as explained the situation going on under the house. Andre although in training also appeared knowledgable about the issues and accompanied Anthony under the house as they removed the damaged pipe and soldered in the new pipe.
The issue was caused by incorrect pipe bracing from PREVIOUS contractors. I am planning to have Free Flo back out again to inspect for other bracing issues that might lead to other pipe issues. I highly recommend Free Flo Rooter especially Anthony and Andre.

Rebecca R.

7/18/2021

This is the second time we've used Free Flo. Josh was really responsive and came out so fast. Of course we had a plumbing emergency on a Saturday night. He was out here and it was fixed by Sunday morning. He was so knowledgeable, clean, and fast. I will 100% use them for all our plumbing in the future.

Tro D.

6/13/2019

I'm a big believer on getting a second quote, and let me tell you getting a quote from them was the best idea I had. I Called one plumber and they tried to say our pipe is messed up/broken and it had to many roots to fix with a snake, so they gave me a quote on a new pipe, which was a lot of MONEY!!
So I gave these guys a call, and they took the same look as the other plumber but instead trying to get me to add a whole new pipe, he was able fix our problem within mins, and saved me more than $3000!! He also got to my house exactly the time he said he would, instead of taking an extra hour like some other company's.

Lisa W.

02/06/2020 12:00:00 SA

A++++ all around!!!! After getting home from surgery, I lost my balance and fell against the toilet, breaking the tank. Ben and Dino came out right away. They were kind, compassionate, replaced the toilet, and removed all the pieces from the old one, for an incredibly fair price. An added bonus is that they are pet-friendly. I will ALWAYS use Free Flo Rooter & Plumbing for any future plumbing needs! Thank you Ben & Dino!!!

carlos c.

01/04/2022 12:00:00 SA

Ben is the reason this gets a 5 star review. Prompt, he phoned on his way. Took his shoes off. Friendly. Courteous. Quick. Showed me what he did. Really. Outstanding!!

Gregg B.

02/06/2017 12:00:00 SA

Last night, after watching the Patriots make a surreal comeback in the Super Bowl, our plumbing backed up and the clean outs were overflowing.

Probably from all the beer, wings, pizza, chips and 30 people -????

At 9:30 pm I texted over 10 highly rated Yelp 24/7 plumbing services and no one was available

What to do? How to flush and it will start pouring in the morning????

Then these guys called me and said they can be by between 10:30 and 11:30 pm. Awesome!

They showed up on time, took care of the job and their price was reasonable

So far, we have flushed at least 5 times this morning and all is good

Thank you FreeFlow! We can flush freely now

I highly recommend these guys!

Drew P.

12/09/2019 12:00:00 SA

Always a pleasure to have Ben come out and help. He's always professional, prompt, and courteous and he gets it all done quickly and as promised. Have used them a couple of times and will continue to do so

Gregg A.

10/15/2018

we had a plumbing emergency on a sunday and nick came out that night and saved the day for us fixing our bathroom sink which was clogged due to corroded old cast iron pipes. He was courteous, polite and super professional in diagnosing and solving our problem and the price was great - even for a late on a sunday night job! Amazing!! Highly recommended!!

Ronnie R.

11/16/2019

Probably one of the better experiences I've had with a servicing company. I called because my main sewer line was clogged. They were busy for the day but Rafee came out on a Saturday within 45 minutes to take a look and ended up just taking care of the problem. He was thorough, explained everything that was going on, and made sure to check and make sure that there was no other problems that needed to be taken care of. He pulled out a bunch of roots and cleared everything right up. He made sure to clean up everything after he was done and left it spotless. He was as nice as can be, really cool guy too!

I haven't ever had to call a plumber myself so I'm glad my first experience was such a good one. Will definitely keep this contact and use them again!

Linda E.

4/17/2019

Josh fixed my clogged kitchen sink quickly and efficiently. He arrived on time and was very professional. I highly recommend them!

Gary S.

08/09/2023 12:00:00 SA

Nick immediately attended to my urgent plumbing issue - backed up bathrooms. He fixed the problem. And, because this was third time in a year and a half that the my bathrooms had backed up he came back the next day with diagnostic equipment, determined the underlying problem and fixed it a few days later. He and his assistant Jose did an excellent job which took a ful day's work to complete . The cost was reasonable. There were no surprises - no add-on fees. Nick was professional, explained everything and is 100% professional.

Skulpan A.

11/23/2021

Best experience I ever had. The low pressure sink problem was such a simple fix (for them) that they weren't even going to charge me for it. What!?! I insisted on paying and he reluctantly took my payment. I am a customer for life and really trust their work. Unbelievable. I'm in awe. You won't find a more competent and trustworthy plumbing company. Family owned. I also learned a lot as Nick took so much time educating me about other plumbing issues I was curious about. A+ service.

Devin B.

8/14/2019

Great working with Nick at Free Flow. Excellent attitude and got the job done. Responded quickly to my initial inquiry and arrived on time. Fixed a faulty shower faucet, a problematic sink drain and replaced a kitchen sink faucet. Very happy with the results. Great job!

Francis S.

04/08/2020 12:00:00 SA

I was hesitant to have work done during Corona Virus situation and on top of that, the news casters indicated that coming week there will be rain. I saw Free Flo had so many positive reviews I decided to contact them as it was Emergency work needed to be done, had discussion with Ben and negotiated price, time and date They actually came earlier then scheduled, and within 20 minutes they were able to resolve the issue. Very professional and Ben, and I believe it was Dino, were helpful. I certainly will use them in the near future. Thanks guys adjusting the date and time to assist us, especially with COVID-19 situation.

Jennifer F.

5/16/2020

Ben and his crew replaced my leaking 70-year old cast iron toilet flange and all the corroded cast iron piping under my crawl space and buried underground. He diagnosed what was causing a ring of water to appear around the base of my toilet and the leak to stop when I tightened the closet bolts. He came on time and finished on time for all 3 appointments - the free estimate, replacement of my toilet flange and cast iron piping, and the bonus camera inspection and hydrojetting. I crawled under my house to inspect the work after he left and it looked decent and professional. He also cleared all the roots from my vitrified clay piping. He did exactly what he said he would do and charged exactly we agreed to during the free estimate. His price was fair when you consider the number of labor hours, cost of materials, and profit. It's rare to find people that show up on time, finish in the amount of time he estimated, do what they say, and charge what they estimated. It's also nice that he as the co-owner personally showed up for the estimate and was involved with the actual work. I recommend him and would use him again!

jenny d.

5/17/2021

I called Free Flo in the late afternoon on a Saturday and they were at my house in about an hour. Anthony came in, assessed the situation and was able to fix it. He is very professional, friendly and really put my mind at ease. I am grateful Free Flo was available to send someone and that Anthony was the person they sent. If I need plumbing services in the future I will definitely call Free Flo.

Evan D.

09/04/2020 12:00:00 SA

Awesome service with quality people and amazing pricing.

Josh is a super hero. Definitely recommend!

Thomas S.

7/23/2021

The BEST! Josh, Kevin and Anthony took care of a main line problem with no issues and the right price. Call them! You won't be sorry!!

Angie M.

2/21/2022

These guys are amazing! They completed a major job for us about a year ago. We were worried that it didn't fix the issue when we began having drainage problems a year later. They were able to fit us in same day to assess the problem. Anthony came out, assessed the situation, and quickly found the issue - long strands of hair stuck in the drains. Anthony is so knowledgeable, personable, efficient and has excellent work ethic. He cleared out every sink and bathtub that was clogged by our daughters' long hair. They didn't even charge us for coming out and wouldn't even accept a tip. It's hard to find a plumbing company that you can trust. We'll never use another company, that's for sure. We are customers for life! Thanks Anthony!

Herman D.

1/25/2020

I found Free Flo through their yelp reviews and they did not disappoint. Not only did they provide exceptional service, Nick was highly informative and explained everything that was going on. We now have a much better understanding of the plumbing situation of our house and Nick gave us several options of how to address our problem as well as their associated costs. Their prices were very reasonable and fair. I would not hesitate to call Free Flo again for any future plumbing services we need.

Liz H.

4/27/2019

Great company! Had the sewer line snaked in Dec, but it backed up again in Jan. Technician came out and didn't charge. Nick is friendly and very knowledgeable. They are very clean and puts on shoe covers in your home when he fixed our leaky toilet. Also ran a camera in our sewer line. I plan to use them on a regular basis since our sewer line backs up quite frequently.

Cash G.

2/25/2022

Great service. Steve was very personable and easy to talk with. He cleaned an outdoor drain for us and may be coming back in the next week or two, to hydro jet clean all of the remaining debris left inside. I will update review after the next appointment or after it rains to see if work was successful because we never found out where the water exits, but so far so good! The price was a little on the higher end, but worth it if there is no more flooding in that area... and depending on what Steve quotes me for the hydro jet service, I may just buy one for myself so I can use it for any future clogs in the storm drain, sewer pipes, outdoor cleaning, etc... (I'm a hands on DYI type of chick!) Overall, a dependable business I plan on keeping in my line-up for home maintenance.

Ethan L.

05/02/2019 12:00:00 SA

I've used Free Flo multiple times. They are honest, communicative, and do high quality repairs. So many plumbers I've encountered in the past have cut corners. Free Flo does things the right way. They are my sole plumber for all my properties now.

Elyse M.

7/14/2023

We had a bad blockage and called Free Flo to help us out. They came out on 4th of July to clear our blockage. We ended up using them to also do a trenchless replacement of our cast iron pipes, that were in a bad state with several breaks and in need of replacement. Patrick was great to work with, very responsive, transparent with pricing and work, and professional. We will definitely use Free Flo again for any future plumbing needs.

They even gave us advice on how to handle our incorrectly installed storm drain. Awesome people and it's no surprise they have five stars on here.

Jay L.

07/06/2021 12:00:00 SA

Looking for a company that responds quickly to your clogged drain problem? Look no further than Free Flo Rooter! Called Free Flo regarding a clogged kitchen drain at my mom's house in Monrovia in the morning and was able to get a same day appointment immediately. Tried using an over the counter product which no success.

Steve called to let me know he was about 20 min out. He had called earlier, but I didn't notice the call. His follow up speaks to how well he communicates. He arrived, put on booties and quickly assessed the situation. There was an access port on the outside of the house, but the cover wouldn't come off.

Steve let me know his plan to work from the inside. The pipes underneath the sink was disassembled to insert the snake. Blockage was hit after several feet, but Steve continue to clear 25 ft of pipe. Everything was reconnected and the area was left clean.

Steve was professional, friendly and absolutely knew what the problem was and how to fix it!

The cost was fully explained upfront and very reasonable. Careful when dealing with any company offering services at too good to believe pricing. Extremely rare the bargain price will be what is actually charged after the work has been done.

I would not hesitate calling Free Flo again or recommending the company to anyone looking for a quality plumbing company!

Vincent C.

7/31/2021

My water heater's gas valve was leaking and I called Josh at Free Flo; even though my house is outside of their normal coverage area he still came out to do an assessment. Turns out my gas vent is very deteriorated and water heater is on its last leg. Josh provided 3 options to proceed (low cost, middle, and do it right). I opted to go for a tankless water heater and put all new pipes. The result: not only did Josh installed it perfectly, he was always punctual and communicative. Kept me informed every step of the way so I knew exactly what was happening, and he even polished all the pipes! I dare anyone to find a more responsible plumbing professional who takes pride of their work.

Dave K.

1/20/2020

We reached out to Free Flo Rooter & Plumbing when we noticed water coming up through a crack in the driveway. They eventually determined that the leak was coming from a city line, suggested we contact the police since it was a weekend and both city hall and our water provider were closed.
The left without charging us anything even though they spent a good amount of time looking into our issue. We know understand why the company has so many good reviews. They have integrity, know what they're doing, and are all-around good guys.
We wouldn't hesitate to call them in the future.
Thank you to Anthony, Dino, and Ben for their help and patience.

S B.

07/11/2023 12:00:00 SA

Anthony came out and solved all my drain issues quickly and for a good price. Highly recommend these guys

Jon S.

8/27/2019

We had a plumbing issue in our kitchen last night that ended up flooding our laundry area, so needed a plumber right away. We called Free Flo right before midnight and the rep told us they were booked until 5-7 pm today but would send someone earlier if their schedule freed up. Anthony gave us a call and showed up before 5 pm. He was super nice, was quickly able to determine the issue, and talked us through each step as he quickly cleared a clog in the drain pipes beneath our house, including showing us the different access points that we could open up in case of a future clogged drain pipe. Serious bonus points for going above and beyond to help us clean our laundry area (which had some gunk from the flooding caused by the clogged kitchen drain) after he cleared the clog in the drain pipe. Overall, an A+ customer service experience - thanks Anthony!

Jon C.

9/30/2019

My water heater went out and Steve was quick to found out that it was under warranty. He helped us make sure that the company paid for the water heater. Very honest and helpful.

Debbie S.

11/13/2019

Had a main drain leaking under my house. Anthony came and went under the house at night, diagnosed the problem, came back and repaired it. Explained everything that needed to be done.
Debbie

Aaron W.

08/12/2018 12:00:00 SA

Both times we used these guys it was great. Once they came in the middle of the night for a broken water heater and the other time for dealing with roots in a water line.

TT N.

9/20/2019

It's been a couple years now of quality and attentive service. Free Flo Rooter has been amazing. My parents have an older house, and of course, that means there's ongoing maintenance challenges. Our yard grows well from the koi pond which impacts the roots and leads to pipe and sewage issues. We've had a lot of repairs with Free Flo's help and it's been worth it.

They've been professional, mindful, honest, transparent, and upfront about the pros and cons of everything needing work. We've had minor things like changing out a old leaking toilet to redoing the sewage line to the main, because those roots destroyed the pipes. They showed us the camera view of the invading roots, managed the dig aka big hole on the lawn, obtained city permits and kept the chaos to a respectable timeframe.

Josh has gone above and beyond whether it was finding the right toilet for seniors (and helping us haul the old one to the curb) or refining the pipes for the (formerly) perpetually dripping kitchen sink. Just recently there was an issue with the aging disposal. Josh found a convenient time, visited and fixed it on the spot. I don't live in the area, however have met the team plenty of times to trust them with the house.

Anita C.

5/15/2020

These guys definitely know what's up. My shower and toilet were both clogged and water kept getting backed up into the shower. I tried drano and whatever to help with it but the water in the shower just wouldn't go down! But, I'm so glad I got a hold of Ben and his team. These guys are both professional and on time. Got the job done in less than an hour and had a really good sense of humor too. This was my first time calling a plumber, and I'd be lying if I said I wasn't at least a little intimidated. But again, very glad I decided to go with Free Flo Rooter & Plumbing. If you're in the Pasadena and surrounding areas and need any plumbing job, give these guys a call. You won't be disappointed! Thank you, Ben!

Maggie K.

11/23/2020

Water backed up from the kitchen sink yesterday night and called Free Flo, Ben answered the phone immediately. He provided a quote which is very reasonable price. Steve came early this morning and did the snake cabling clearing all the papers inside the cleanout. All the problem is solved now. Very happy with Steve's professional service and good price. Thank you Ben and Steve, good job!!!

Rebecca B.

6/19/2019

We just had our hot water heater replaced. The service was smooth and professional. I love that they replaced everything pipes valves and gas line. Thanks Anthony for the friendly service.

Fred M.

12/21/2019

Excellent, speedy, fair and efficient. Thanks Nick. Would not hesitate to call again. First showers, than toilets!!!

George H.

01/12/2023 12:00:00 SA

As we were searching through multiple plumbers throughout our neighborhood, we noticed Free Flo Rooter & Plumbing was a mom and pop shop, which we love to support our local businesses and communities. They have been wonderful to work with, as they are highly responsive, easy scheduling, and detailed oriented.

Our first encounter was a clogged bathtub. Steve saw the issue and fixed it immediately with a handheld snake. It was like watching a horrific movie because there were long strands of hair clumped up altogether, continuously coming out like a snake, and he just removed it with ease. Steve was amazing and detail oriented to explain the whole process.

Our second encounter was for a clogged bathroom sink. Nick saw the issue and fixed it immediately with a handheld snake, but wait there's more...he even sent us a video to ensure he unclogged the sink, as we were unable to be at the house, which is amazing! Nick is hands down an amazing plumber who goes above and beyond. There company has shown us how much they care about their customers without breaking the bank and ensures satisfaction before heading out.

In conclusion, Free Flo Rooter & Plumbing will remain our go-to plumbing services, you won't regret your decision. They are the bar, and set a great example of how a company should be operated. Thank you again Steve and Nick! We look forward to working with you and your team for many years.

- George and Connie

Justin C.

6/27/2023

Had an issue with my shower drain. I sent a service/quote request out last night, and someone from Free Flo replied to me within minutes. One of their plumbers, Ara, came out to my home the following morning and had the issue taken care of quickly.

Time from my initial service/quote request to Ara fixing my plumbing was FAST - somewhere in the ballpark of 12-14hrs. Professional all around. Good communication. Pricing is very reasonable.

Would recommend!

Laurie S.

1/19/2018

I called this a.m. semi hysterical over a toilet lead I was afraid would drip down to my neighbor in apt. below. Ruben was here early in the two hour window Ben gave me. He and his colleague fixed the toilet quickly and at a reasonable cost. I am very satisfied and will use them again for plumbing needs when they arise. Thank you!

Ray R.

7/21/2016

I called several roto rooter guys for my clogged sewer line and these guys have the reasonable estimate. They were able to accommodate me and was able to adjust their schedule that same day to stop at my house and resolved my clogged sewer line problem. These guys were awesome.

Stacie R.

7/27/2021

Nick at Free Flo has been the best plumber I've had the pleasure to work with (because having to call a plumber is usually never a good thing!).

Especially over Covid-19 Nick has always been very knowledgeable, patient, professional and efficient. He is able to explain the problem, explain how he's going to fix it and educates me about it to avoid future problems. Many times plumbers will come in to get job done and leave without a word.

Nick has come out numerous times to fix this or that with accuracy and efficiency. We're planning to install a soft water system soon and he went out of his way to make the time to educate me on what copper pipes that should be used (apparently M copper pipes are a no). How would I know? He also explained to make sure that the drinking system should be cleared of debris before final connection. Again, how would I know?

If you want to work with a trustworthy company that has great scheduling and plumbers who care about their customers definitely use these guys.

Main points that makes them (Nick) standout from the rest is: 1. Knowledgeable 2. Trustworthy 3. Takes time to explain the WHOLE process and beyond. 4. Gives solid advice 5. Takes the time to really explain...did I say that :) 6. Good scheduling process in place 8. Stands by their work (Nick has come out multiple times to make sure the job was done right-even a leak that wasn't really what I thought was leak!)

Free Flo is our go to for plumbing and 100% referable.

Jun S.

07/04/2020 12:00:00 SA

I had Steve installed the utility sink for my new house. His price is very good. I am very happy with his work , efficient and well done

Aixa R.

3/15/2020

Just had this company come out to work on a major plumbing job and was lucky enough to have Anthony out to manage the situation with the sewage back up we had. He was a really kind guy and also extremely informative, which helped us understand the situation better and kept us updated each step of the way. He gave us great advice and we would recommend him and this company to anyone who needs their plumbing fixed ASAP! Thanks for the amazing work that was done, we greatly appreciate you and your team. :)

Ariel L.

12/01/2019 12:00:00 SA

I can't say that I'm excited that our toilet backed up (for the second time in a month) the day before Thanksgiving, but knowing that last time this happened we'd found OUR plumber lessened the trauma. The first time we had two previous plumbers come by to troubleshoot, and neither seemed to know what they were talking about. Not that I do, but the last person you want in your house after midnight is a sketchy plumber. I was almost skeptical of this place because of the excellent reviews (too good to be true, right?), but the second Nick showed up it was a completely different experience. He took the time to explain to me exactly what was going on, showed me in depth with the camera extra what we were working with, and is clearly very, very experienced. It was night and day. And I'm not just talking about the times this poor guy has been to our house in the last month.

He cleared the clog and gave us the run down of the pretty major repairs we'd need done at some point, but taught us some tricks to keep it at bay in the mean time. The pictures were something else. 77-year-old cast iron pipes that I'm surprised hadn't completely disintegrated. He gave us some rough quotes so we knew what was in our future. We'd hoped we could skate by for a bit longer, but weren't surprised when the clog came back (with a flush of just pee, no paper even!). It's a rough time of year to get that sort of news, but we knew the full repiping would be a good investment, and we felt secure that we weren't getting ripped off or tricked. Had we not found such a great plumber, this whole ordeal would have been a very different rollercoaster.

I still can't believe how much time Nick spent teaching us about the process, how specific pipes, and what our options were. I never felt pressured at all, and the pricing is exceptionally reasonable. Seeing the pipes he pulled out from under our toilet and shower were unreal. I can't believe something more tragic didn't happen before we caught this. I wouldn't bat an eyelash calling him back the next time we need a plumber, and I've already sent out his number to two friends.

We're adjusting to life with fresh pipes and without Nick under our house, it's a whole different world on the other side.

Darrell S.

3/26/2021

Nick showed up and went over items that needed attention with our current copper piping. Initially, we thought it might be a bad regulator but after inspecting our system, he made some recommendations that would help out like adding ball valve shut-offs . Will definitely give them a call to schedule work. Thanks Nick and go Lakers!

Daniel L.

12/23/2019

Nick helped me out in a pinch, went out of his way to help me out with something that went above and beyond and was so helpful and kind, can't recommend him enough! Thank you!!!

Ellyce Z.

2/27/2019

Came out and fixed our problems. Very reliable and very nice. I highly recommend them.

Patrick M.

1/28/2020

Had a fella called Anthony from Free Flo plumbing come out to my house last week to fix an issue that 3 other plumbers couldn't figure out. This fella was as down to earth as you could get and did a good job at a very fair price. I'd recommend you give these fellas a call and ask for Anthony.

Anh V.

10/12/2016 12:00:00 SA

had a leak from my toilet and these guys came to the rescue!

searched on yelp and found these awesome guys because my usual plumber was not open on sunday. i just love, love, love that they charge the SAME yep, the SAME on a sunday as a monday. let's get real, not everyone can take a day off work and sometimes it's urgent. others were quoting me way higher prices for a weekend visit or some were not open at all.

free flo rooter & plumbing were lightening fast to respond and were really fair in pricing - plus they have a yelp coupon! a double thank you to yelp!

ruben was my guy who came out and he was on point. he called to make sure i was home within the window because i work downtown and to jet home is no easy feat in el-ray. they also confirm via text for the appointment. he was quick, fast, and true to his pricing versus some others who have quoted one price and then charged me a higher one because something came up that needed extra work.

he was also concerned about a corroded pipe to the toilet and got that all fixed up quick and easy. ruben knew that i had to jet back to work on a certain time schedule but made sure everything was kosher and up and running. he put everything back in place which made my ocd mind at ease. i also love that he came with booties because let's face it, i'm asian and we are no shoes in the house please.

i hear they do jobs all over la county and even down in oc for big companies. i'm just a simple gal but they treated me like vip. they just became my new go-to guy for plumbing. a solid and stellar two thumbs up!

Sayuj P.

3/15/2022

I had a wonderful experience with this company. I am a landlord who had an emergency issue with a leak on the rental property. I called Free Flo Rooter and Plumbing and they sent someone over right away toward the end of the day. The plumber's name was Patrick who was very responsive and communicative throughout the whole process. Even though I was not on site, Patrick communicated the work to be done, the issue and how to resolve it. I would highly recommend free flow Rooter and plumbing for your plumbing needs. Patrick did an excellent job.

Elizabeth C.

1/20/2023

Steve is the nicest! And he does great work. I called the same day with a leaking valve under our sink, they were able to get me in the same day and even were able to come early. Steve was extremely knowledgeable. He made some really great recommendations and fixed everything the same day. I would definitely use these guys again!

Joanne L.

06/01/2023 12:00:00 SA

Great Service, Fast, Helping us fixed the Drains. Reasonable price . will definitely recommend

Alex T.

1/14/2019

Thank you, Ben. :)
Thanks for coming in such short time and figure out and fix the problem ! I really need my bathroom haha.

Philip C.

2/27/2017

The plumbing in my parent's house is old and needed to have quite a bit of work done (main line to the street needed to be replaced) and I had a few companies come out and provide us with a quote. Ben came out and provided us with a quote which was by far the best we received. After we agreed on the work, Ben and his team kept every appointment they made and finished the job in the exact amount of time quoted.

My parents and I had a great experience from beginning to end and their plumbing problems are now a thing of the past!

I would recommend this company to any of my friends and family!

Narine P.

2/20/2020

I had called a different plumber and was told my water heater needed to be replaced and it will coast me about $2500. I called Free Flo just to confirm the situation and Anthony was able to get my water heater on again working just fine. He was very honest and pricing was fair. Very pleased with the service would highly recommend.

Ant B.

09/10/2016 12:00:00 SA

I had worked with two other plumbers before calling these guys. The previous two were a massive fail and charged an arm and a leg.

Ben was very prompt and even offered advice over the phone just to make sure I really needed a plumber for my problem. He came out and fixed the problem in an instant and gave me a fair price for parts and labor. Can't be anymore satisfied!!! And they're a family run business so the customer service and care are exceptional.

Gevork G.

1/18/2020

Wow I can't say what a life saver josh is we have rental property and had the sewer line backing up on our tenants he came out after hours checked everything found our sewer cleaning out and had it draining again in no time thanks josh I will recommend you guys to all family and friends

Aj J.

7/17/2023

Great service. Patrick came to my apartment to replace my garbage disposal. He was very professional and efficient, and arrived within the stated time frame. He did a great job of explaining the process and making sure that I was satisfied with the results.

Paul T.

2/16/2020

Steve arrived on time. He was very professional and did a great job. This is the second time I have used the services of Free Flo Rooter & Plumbing and I have been satisfied with the jobs they have done. I would definitely call them again!

Brian T.

10/28/2020

Where do I even begin... first off, thank you to Nick for being the most patient, cooperative, and understanding person throughout this process. We had old galvanized pipes that needed to be replaced. After shopping for different people for this project, it was clear that Nick was the man we wanted to lead this. He was very patient and detailed when it came to explaining the entire process and what work needed to be done to solve our problem. Many of the other plumbers we called seemed rushed to get the projects started and said yes to everything we asked. It just felt off. Nick is ridiculously honest and isn't going to tell you to replace things that are still working. He went ahead and explained what options we had and we chose to go with Copper L pipes. We replaced the main and all the pipes inside the house after the previous plumber clearly did not know what he was doing with the repairs. The craziest part is that Nick charged us a really reasonable price for all the work that was done. There were plumbers that charged both more and less, so don't ever think that paying more will lead to be a better job. After all the pipes were replaced, there was one unit that leaked. Nick came up with several solutions and ultimately found the one that would put that to rest. All I know is that I've found my plumber and as long as Nick is actively working, he'll be responsible for all of our work.

Nicholas P.

8/27/2021

Another excellent experience with Free Flo Rooter & Plumbing! I had an electrician out to inspect some work under my house. The electrician informed me that I had a leak. Because of great past experiences with Free Flo, I called to set up visit. Within hours, Nick from Free Flow was at my house. He did a thorough job investigating what the issue was and after he was done, he showed me what the problem was (a faulty appliance). Although this particular issue wasn't a plumbing issue, Nick was super helpful and spent his time showing me what going on. At the end of it, I was happy to pay for a visit. However, Nick didn't change me a dime!

It's good to know that there are still businesses out there that rely on outstanding service to keep customers coming back for more!

Adam B.

12/30/2018

Over the last few years I've had experience with a number of plumbers in the Pasadena and Highland Park area. All in all Free Flo Rooter & Plumbing offers the absolute best service, professionalism and experience in SO many ways. First off their communication is excellent and their response time is lightning fast. Initially it seemed my issue involved a clogged toilet and Free Flo had someone at my house within one hour and it was on a Sunday! The problem turned out to be far more involved than just a clogged toilet-- a series of 90yo failing pipes under the house I bought and moved into only 3 months ago. Some plumbers may have taken advantage of the fact I only have the one bathroom and it was non-functional (on Christmas Eve and I was emotional and overwhelmed), but Josh and his team were sensitive and beyond fair the entire process.

In this case the work to fix the problems involved going under the house in a crawl space that's only a couple of feet high to remove 90yo cast iron and install new ABS drainage. Josh and his team explained all of the issues with the pipes and talked me through every step of what they were doing to remedy the situation and also gave me a sense of additional work that may be required in the future (given the sub par work done by the people who flipped and sold me the house). They could have pressed me to do all of the work now, but never pushed me to do more work than was absolutely necessary and had my plumbing working again very quickly and for a very fair price. Josh is an incredible supervisor--very thoughtful, thorough and knowledgeable. His team was great too-- fast and skilled. If you are looking for a really solid and professional plumber that's great with communication, experienced, knowledgeable, HONEST and fair, Free Flo is the plumber to call.

Thank you, Josh and everyone at Free Flo. There are lots of plumbers out there, but Free Flo is truly tops.

Tim M.

10/09/2020 12:00:00 SA

Piping behind my sink was leaking and I couldn't figure out where it was coming from. They responded to my yelp request and came out the very next day. Steve showed up in his PPE mask and placed shoe covers over his shoes before entering my house which doesn't alway happen with others. Within 5 minutes he solved the problem and I couldn't be happier. These guys are very professional and they are on my speed dial now! Thanks Steve, you made my day!

Nick B.

2/25/2023

We woke up on Saturday to no hot water. Our pilot light went out and it would not relight. Called Free Flo and Ben came out in less than 30 minutes. Our house was a flipped house when we bought it and the flipper installed the water heater directly on the ground. Ben explained to me that it should be raised off the ground. The rain we have been getting was clogging up the air intake and that made it hard for the pilot to stay lit.
Ben was able to get it started so we have hot water for the remainder of the weekend. He will be back out next week to raise the heater so this doesn't happen again.
Good experience with this company. I would definitely recommend.

Sona P.

06/04/2016 12:00:00 SA

Okay so this is my first review because I had to give these guys such an awesome job because they finally fixed a leak that has been driving me and my husband crazy. Thank you guys for pulling through. The best part was I thought I was going to pay a lot but they charged me fairly. I will rec9mmend. I hope I did this review good.

Harout G.

6/29/2021

Only plumbing company I will ever work with. I highly recommend them to anyone and everyone. Steve is the best. There has never been a problem they haven't been able to handle. Very professional, friendly, and they get the job done right.

Randy K.

3/27/2020

Steve was a solid guy, took care of business, fun to talk to and most importantly.....HONEST! No add on BS at the end. 5 star service!

Reema N.

08/03/2021 12:00:00 SA

I love these guys! My sewer line was clogged so I called and got someone to come out that same day! Nick came and ran a camera through my line and discovered there were roots. He came back the following day with completed the repair with his team! Coordinating with them was super easy and Nick communicated with me at every step during the entire process! They all did such an amazing job thank you guys! I always recommend them to all my friends and family!!!

Jody R.

5/15/2020

Once again Nick saves the day! Nick and Free Flo are my first call whenever I have a plumbing need! They did a full house re-pipe for me, then I called them back when I needed a new main line. Now I had a sprinkler blow in the middle of the night, and Nick was there in the morning to stop the water and save the day! Within an hour my sprinkler valve was fixed AND he installed a new bathroom faucet for me. Best service, best prices, all around great guy!! I wouldn't use anyone else!

Mike P.

8/13/2019

These guys were great. I had been having problems with one of my bathrooms here since I had moved in. The toilet, sink, and bathtub in one bathroom havent worked well the whole time I've been here, they would keep clogging and overflowing, no matter how many times we would clear it, we knew it would soon overflow again. Then our garbage disposal croaked on us, so it was time to call a plumber.

Steve came out the same day and I gave him the rundown. He had to get a new disposal unit so he couldn't finish it that day, but he did what he could, and then came back the next day to finish the job. It turned out to be a big job and he worked his ass off. Now we have a fully functioning bathroom and a new garbage disposal unit, and we couldn't be happier with the service we got

Cari P.

02/07/2019 12:00:00 SA

Incredible heart, soul, and all about love!! I'm from Texas and have been blanched by several contractors in California. This company is not one of those you have to worry about! The first company I called quoted me $600 then changed it to $1200 to hydro jet my driveway drains! Ben and his crew (Josh & Anthony) were incredible! Not only did they make it to my house the same day, the same hour, try 25 minutes in LA! This was so important to me because I was only here for a short time. It was cold outside, got dark, and they continued to work until they figured out the problem! To be honest, It felt like Ben was family, the way he treated me! Don't even look at other competitors! The world would be a better place if every one treated each other the way Ben, Josh, and Anthony did! They even offered me hand warmers! Now that's love!

Shelley C.

04/05/2015 12:00:00 SA

So it's Friday afternoon, and the first evening of Passover. I come home from shopping for the dinner and my husband is outside the kitchen window, trying to drain my kitchen sink....it was backing up and not draining. I must say I was a bit panicked to say the least, as I had 20 people coming for dinner. I reached out on Yelp to a few different plumbing services, Free Flo Rooter, was amazing. They answered the phone and were able to supply a fabulous Plumber to my home in less than 2 hours. Not only did they arrive within the promised timeframe, they fixed the problem with ease, and the cost was one well within my budget.
Thanks, Free Flow Rooter, you saved my Seder, all 20 people enjoyed themselves and my kitchen sink drains perfectly.

Andrea C.

3/30/2016

Great service. I called at 8 am and they were here within two hours. They figured out the problem right away and quoted a very reasonable price. I would highly recommend this plumbing service.

Sarah C.

5/31/2019

Anthony came right on time to unclog a kitchen drain for me. He was professional, courteous, extremely knowledgeable. He was upfront about the cost and no hidden fees or charges. I appreciate that they give a window to arrive and hold to that. Thanks for making the drain nightmare not as bad as I thought it would be!!

Ernesto D.

11/27/2021

Steve and his assistant were great. They worked hard until the unplugged the kitchen drain. I asked Steve about other potential repairs and Steve patiently answered all my questions. I highly recommend Free Flo Rooter for your plumbing needs.

Vince L.

02/10/2020 12:00:00 SA

Where do I begin about how great this company is? Well let's start with the great customer service....I mean, not only were they professional and helpful but super polite and extremely respectful. Quick response time? Yes, absolutely! I needed my diswasher looked at and was inquiring from several other plumbing companies but Free Flo was the only company that responded so quickly and were actually able to come out that day! How great is that! Service and Labor from a plumber? More like having a professional coming over to your home and making you feel like it was just one of your ol' best friends looking at a problem! To elaborate more: Ben came over to my home (and to be all honest, I had him waiting because I was late for the appointment time, which he was perfectly fine with and very understanding) and we immediately got along. He was extremely professional and polite but most importantly, very friendly. He quickly went to work on my dishwasher without a delay. We spoke, while he worked making sure I understood what the problem was and what he was doing to fix the situation. We cracked jokes, talked about family all the while he was fixing the dishwasher problem. It took no time for Ben to fix my dishwasher, I mean that's how good and experience he is in his profession.

I very highly recommend Free Flo Plumbing for anyone and will be telling all my friends in the Valley area about Ben and the company. I would give them 6 stars if that was an option! Thanks Ben, you are the man!!!!

Current P.

09/06/2022 12:00:00 SA

Nick and the team installed a water pressure regulator and were fantastic. Great communicators, solid work!

Luis D.

5/31/2020

I would highly recommend Free Flo Rooter for your plumbing issues. You do not need to keep searching if you are seeking professional and honest help. I thought Josh's prices were fair. He was thorough, knowledgeable, and very caring. He was very responsive and came quickly on a Sunday. I even asked him to quote me on other work we have been holding off on because he was so great! Thank you Josh!!

Natina U.

9/23/2021

Anthony serviced our kitchen sink today. He was so quick, precise, and communicated the issues clearly. We highly recommend Free Flo Rooter and especially Anthony. Thank you Free Flo Rooter.

Wayne L.

03/04/2023 12:00:00 SA

5 stars for Steve who came out to check on a very clogged sink that was backing up. The kitchen needed a clean out installed and they were booked up until the following week. However, Steve and Nelson were able to come in the next day, install the clean out and new P trap, cleared out the drain and repatched the outer wall which really helped to save our weekend. The team was very punctual, knowledgable, professional and had booties ready to go when entering the house. Highly recommend!

K L.

01/08/2018 12:00:00 SA

Awesome guys! Worked efficiently and professionally! This is a family business, but no small-time operation. Their pricing is more than fair, and very responsive. Took care of me for cleanout to sewer line.

They also have a wide coverage area. I was looking for someone near me is SGV, but dont skip out on them if you elsewhere around LA. I found these guys from yelp and saw they have 5-stars. For any type of contractor, that is huge. But they also have 5-stars for their other locations - yelp.com/biz/free-flo-ro… They definitely lived up to their reputation. I would recommend and use again!

Cynthia H.

5/31/2022

Our sinks back up once a year or so due to poor plumbing design. Free Flo came out and snaked them. It took quite a bit of work and a parade of increasingly longer snakes, but they got it done. Thanks Free Flo!

David C.

1/22/2019

Ben of Free Flo helped us hydrojet a sideyard home drain and installed new water pressure regulators for our home and sprinkler systems. Despite it being a more involved job requiring several visits, Ben maintained a can do attitude through the whole process. The city water main/meter sprung a leak (no fault of ours) and it interrupted our work. We had to call in the city to make their repairs before Ben could resume his work and Ben came back as promised, always staying in communication via voice or text. He is a believer of quality and stood by the USA-made brass regulators that would stand the test of time instead of buying cheap imports to save a buck or two. He has earned a loyal customer and I will trust him for our future needs. Thanks Ben!

M F.

2/26/2021

I had a drain that was draining slowly. I called Free Flo and Anthony was my plumber. Not only was he on time, he called ahead of time to give me an exact ETA. Anthony showed up and was extremely professional. He was very thorough explaining to me what had to be done to rectify the issue. After completing the job, he explained exactly what the issue was and how he resolved it. Anthony then cleaned up and completed the transaction and you couldn't tell that anyone was here. He left the space spotless!!! If you want a pro, call Free Flo and hope that you get Anthony to take care of your issue.

Thank you, Anthony!

R X.

7/30/2023

Our bathroom flooded and clogged. Steve and his team showed up on a Sunday (which was the next day) to help us solve the issue. They were professional and knowledgeable. They gave us a piece of mind on a weekend. Would highly recommend!

Diana M.

06/07/2022 12:00:00 SA

Nick was great! He was here early in the morning, figured out the problem and let us know exactly what needed to be done. He was very communicative and showed us what what was going on along the way. The guys worked efficiently and quickly. We were very happy with their service and will definitely use them again!

Arthur O.

1/18/2020

This review is past due we had an issue about a month ago at our work place called free flo rooter they came out with a better and cleared the stoppage after an hour due to grease it took so long once again free flo has helped us with an emergency thanks guys

Sarah N.

08/05/2022 12:00:00 SA

Ben and his team are AWESOME! They have true integrity and they really care about their customers, a rarity these days. We will never go to anyone else for our plumbing needs!

When all other plumbers couldn't unclog our shower drain and suggested very pricey/questionable tactics to clear it, I called up Free Flo for a second opinion. These guys came out twice and really gave it 110% until they cleared through the blockage...and for a lot less than what we were quoted from others (we weren't charged when the first attempt didn't work). Ben even went as far as meeting with the folks who had worked on our bathroom to figure out what went wrong with the drain. Talk about really looking out for his customers!

We are very appreciative and couldn't have asked for better service.

Alexis X.

8/21/2013

These guys were fantastic with my busted garbage disposal. Very quick too- I hardly knew they were here. Top notch job. I'm definitely using them again, so should you! (Their city says Studio City but I'm in the Pasadena area so don't let the location persuade you away from them.) Thanks guys!!! Especially Ruben!

Ricky W.

11/07/2020 12:00:00 SA

Could not say enough about the great service. Anthony showed up, the power for our whole block had gone out just before he showed up. He took a look and determined our sink needed to be rootered. He called Ben and they came through with the portable. Went above and beyond to get our sink working. Polite and clean. Couldn't have asked for more. For any other needs then only place I am calling is them. Pricing was on point as well. Thank you!

Kiyana M. W.

8/15/2020

I really appreciate the speed and efficiency of Dino's work! He's very knowledgeable and thorough. Thank you so much Dino! I had two toilets back up at the same time. GOOD TIMES! Dino was on it. He got the toilets unclogged and functioning like new really quickly. No problems since. He also made me aware of a couple of other things that need to be repaired as well. Thank you Dino!

I was nervous because I have had other plumbing work done by other people that didn't provide lasting results, nor was it that good. But Dino was really fantastic! I don't even usually care about writing reviews. I always forget that they matter, but I was really wanted to seriously just say thank you and write this review! It really makes a difference when things in your house are operating as they should. Our homes are extremely important, and I think Dino really knows that and he makes sure that you are happy with his work! Quality, kind, efficient, knowledgeable, and thorough work can be really hard to find. I am truly grateful!

Again, thank you so much Dino! You are AWESOME!!! Especially during Covid season.

Matthew I.

8/20/2021

Anthony and his team did a great job with the pluming extension. They were communicative and informative with the procedure. They worked hard to finish the job within the promised time frame.

CJ L.

05/04/2018 12:00:00 SA

This is the second time I've used free flo for my business. Once again, I am very satisfied with their service. Ben and Josh are very honest and caring, which is something I have never experienced from other plumbers in the past! I would recommend!

Troy G.

6/21/2021

This is my second time using them. My 15 year old water heater finally gave out on a Saturday evening (8pm). I figured the business was already closed so I used the Request a Call feature. To my surprise a received a call within 10 minutes.
I told them I needed a water heater replacement and I was asked when did I want it done. Knowing that most companies charge higher rates on the weekends, I told them Monday or Tuesday. They said they would come out on Monday between 10am and Noon. They said the service tech would look at the water heater and return later in the evening to install it.
On Monday at 9am I received a text asking if they could come earlier, which was fine by me. The service tech arrived examined the water heater and asked which brand did I want to use. I told him Bradford White since the Rheem water heaters sold by Home Depot are junk. The service tech said that they stock Bradford White in their warehouse and would return with the water heater.
I figured it would be a couple hours for him to return but much to my surprise he was back in 15 minutes.
The service tech removed the old heater, removed the old disintegrated wood sheeting under the heater, installed the new heater & drip pan and replaced the heater water lines. The service tech then swept up left over wood debris and hauled off the old water heater.
This is why I will continue to use Free Flo Rooter for all my plumbing needs.

Margie H.

3/18/2022

I found a leak coming from a bathroom toilet and it was leaking through the floor to the ceiling outside. Called Free Flo and they were pretty booked so I hung up and started to call another plumber when they called me back and said they just had a cancellation and could come right over. Patrick arrived within 15 minutes, diagnosed the problem, explained it clearly to me, and fixed it within 30 minutes. He was very friendly and quoted me a very fair price. I have used Free Flo before and will continue to do so as these guys are fair, honest, and professional. Thank you!

Jessica B.

10/04/2019 12:00:00 SA

I finally have my bathtub/shower back! After weeks of having a bathtub faucet that wouldn't switch over to allow water to come out of the shower, my father-in-law tried to fix it and made things worse. I called Free Flo Rooter and even though Ben was very booked, he was able to make time for us that same day. I so greatly appreciate this having 2 kids who need to bathe! He came over early after calling to let me know he was available sooner and then was just the friendliest guy. He walked my father-in-law through everything he was doing so he could learn too. My house is old. It has plumbing issues and I will be calling Ben at Free Flo Rooter going forward!

Jason P.

07/11/2018 12:00:00 SA

I've had Ruben and his crew do several jobs at my house, and each time, he and his team did an excellent job, in quick time, and at a better price than anyone else was willing to give me. Last year, he and 3 of his team members replaced my main and handled the job in a day, including trenching. Most recently, Josh came through and was able to remove a stuck cable in our bathroom line in a matter of minutes after my wife and I struggled with it for over an hour. They're a friendly bunch of guys, they move and act quickly, and I've yet to find anyone who is willing to beat their prices. Ruben, Josh, and the rest of the team at Free Flo are my go-to plumbing professionals, and I can't imagine using anyone else. I recommend them as highly as I can.

Talar M.

2/27/2020

I called Free Flo because all of our drains were backing up into our shower over the weekend. They responded quickly to our message and had someone come out soon after that to see what was going on. Steve was sent out to us and he was quick to assess the situation and locate the source of the issue. Unfortunately it was too late in the day to complete the necessary repairs, so he cleared the roots in our sewer as best he could so that we could get by for the time being. Steve returned the next day with two other people to work on our sewer line. They dug up the bad section of sewer and replaced it and installed an access point to our sewer line in case we need it in the future. They are the best around and I would recommend them to anyone.

Milt D.

4/29/2021

Super-responsive, came out to my new condo and put in toilets that look and function perfectly. Josh was great to work with and gave me recommendations on what toilets to use and other work we'd potentially want done in the future. Highly recommend.

Angela M.

9/18/2021

We had plumbing problems such as hot water problems, sewage stench, and incomplete venting. The plumbing problems got so bad that we had to hire a professional, reliable plumber. I'm really glad that we hired Free Flo Rooter. Nick assessed all of our plumbing problems and came up with all the solutions. He also gave us an estimate. He replaced all of the old pipes and cleaned up everything. Our hot water issues have been resolved. Our venting is complete. Sewage smell is gone. This business is easy to get a hold of and completely reliable. They give you an estimated time of arrival. We're grateful that such a business like this exists and serves their customers well.

L H.

04/06/2021 12:00:00 SA

We had sewerage spill out from our laundry pipe in the basement. I inquired about the job on Yelp and got a response within a few minutes! Nick came out and initially tried to clear the clog with 2 different snakes without success. Upon closer examination, it turned out we had a number of issues with our plumbing and how the pipes were installed (our townhouse was built in the 60s). Nick was honest and detailed in diagnosing the problem and how he would repair it. He came back with a crew the next day and was able to finish a big job (at least what I perceived it to be!) within the day! They were unbelievably fast. I wouldn't bother looking elsewhere if we ever have plumbing issues again.

Earl B.

11/28/2019

Free Flo Rooter saved our Thanksgiving! The night before our 1 year old flushed a laser measuring device down the toilet and was stuck at the base. Toilet was compromised! We were short on time and we were prepping to host dinner at our house . Had one plumber come in and not successful, and claimed he had difficulty pulling out the toilet. Scheduled for a Free Flo Plumber to come in on thanksgiving morning. Anthony came through; was very friendly, calm, and took everything with stride. After auguring, we had to pull the toilet off and discovered the device. He got the toilet back on, sealed running and kept our floors clean. Also gave a tip on how to fix a leak he found under my kitchen sink without a consultation charge. He showed a lot of love to our dog too, and that takes things to a higher level for us.

He had a very positive demeanor and made it a personal goal to have our thanksgiving go without a hitch, especially on a day that even he should have off.

Corinna A.

07/07/2023 12:00:00 SA

We had a great experience with Nick. He went above and beyond.
He was super helpful and really fast to respond. We will definitely use them again for any plumbing issues.

Brian B.

09/03/2016 12:00:00 SA

Thank you Free Flo Rooter specifically Ruben for coming in a timely manner and correcting the problem right away. Anyone who needs emergency plumbing service for an affordable price call them immediately.

Benjamin W.

4/28/2021

These guys are the best!
Ben and Nick have been so great to our business over the past couple years, coming quickly to fix broken pipes, a sink, etc.
Don't hesitate to call free flo!

b'z s.

12/21/2019

Great service!! Steve was absolutely a pro and took care of the issue. He was prompt and showed up the same day I called.

Liza M.

01/10/2020 12:00:00 SA

Free flo Rooter was hired to repair a broken bathtub faucet in my rental home and Steve the plumber knew exactly what the problem was. The previous tenant had done a bad patch job on the handle and it was broken. He did a great job of replacing it. Very knowledgeable and on time.

Michael S.

9/21/2021

I feel so incredibly inclined to let others know about the professionalism and quality of service from Free Flo Rooter. In the last 4 months we've needed several plumbing jobs done, and Free Flo has not let us down once. Each time Nick came to our place he was so incredibly professional. On time, polite, extremely well communicative, and obviously take pride in doing thorough high quality work. Its the little things that make such a strong impact when seeing how he works. He always took his shoes off to come in the house, kept his workspace clean and the rest of the area he was in, always asked permission before proceeding anywhere that wasn't his workspace. He also was fantastic at communicating the scope of the work needing to be done and what that cost would be. It is rare you find such reliability not only in a service industry, but in business in general. We are hugely thankful for getting Nick and Free Flo to help fix our issues, and without a doubt will have them as our first call for all our other plumbing needs. Thank you so much Nick and Free Flo!!!!!!!!!

Melanie V.

03/11/2017 12:00:00 SA

Excellent service and customer service. Free flo returned my call right away even though they didn't have an available appointment. Luckily, they called back within minutes and said they had a cancellation and could come within 2 hours. Ben called half hour before arrival and showed up promptly during the window which I was told. Ben was friendly, quick and helpful. Within minutes my plumbing was fixed.

Daniel L.

7/27/2020

Great communication and very courteous. Assessed the situation and provided next steps. Was able to resolve quickly and verified the issue was fixed. Would highly recommend.

Matt M.

04/10/2018 12:00:00 SA

Came out on short notice and on time; called 30 minutes before to give us a heads-up.
Gave us a fast and reasonable estimate, got to work promptly and fixed our clogged drains quickly and thoroughly. Final cost came in a bit under the original estimate. Would hire again!

Limor Z.

2/27/2019

We had an issue with our toilet that we didn't notice till evening time and needed it fixed ASAP. I checked on Yelp and saw that this place had really good reviews, so figured at that late hour, I'll take what I can get and hope for the best. Ended up being one of the best customer service experiences I've ever had! No if's, and's, or but's. Nick from Free Flo came by pretty late at night to help fix it. When we realized the toilet problem was more serious than we initially thought, he made an appointment and came back the next day. He was able to fix the issue and was so knowledgeable. He was also wonderful with our dogs and our kids (who even the next morning talked about how cool he was). Truly wonderful experience and service (and yes, I realize I'm talking about rooting!). Thanks Nick and Free Flo!

Kevin L.

7/27/2023

We had a plumbing emergency and Steve came by within 30 minutes to save the day. Finished in an hour and restored water service to our whole house.

We had him come back to look at some old water damage near the water heater. He found that it was not up to code and found the cause for the damage. He and his team came by, removed the heater, rerouted pipes and valves for safety, reinstalled the heater up to code.

He and his team were professional, honest, and efficient. Steve clearly has experience from the way he explained the problem and the proposed solution. We will definitely be calling on Free Flo Rooting & Plumbing and especially Steve for our future plumbing needs.

Emmy S.

11/13/2018

Called Free-Flo for an after hours emergency shower repair. Ruben was very professional and communicated well. He gave me an estimate over the phone and was able to make sure to have the part before he arrived. All of that in under an hour. He even gave us a discount!

Geoff M.

11/02/2017 12:00:00 SA

Our sink and washer started backing up late one evening. Reuben came out quickly, identified the problem, fixed it, and charged a very fair price.

He was professional and very helpful. We will call again if we have any plumbing issues.

Ramon M.

9/15/2019

Fast response. Steve was very prompt and installed my new water heater. Efficient service! Thanks to Steve!

Lala T.

02/09/2019 12:00:00 SA

My bathroom sink was clogged and I called for 4 estimates. Free Flo was the first to respond and after describing the problem, he quoted a very reasonable price, less than others. We set an appointment time and he arrived on time, actually, 10 minutes early. Josh and his assistant were very respectful, clean and worked efficiently. They were able to fix the drain and other incidental issues and he didn't charge extra. They cleaned up the work area before leaving. The team is very capable and trustworthy. If I ever need a plumber, I would certainly call Free Flo Rooter.

Allegra M.

8/15/2023

Yesterday we had leaking around our toilet. We messaged through yelp last night and they responded 1 minute later and sent someone out this morning. Alen showed up on time and talked us through our options to fix it. He was very respectful. Would recommend.

Jacob S.

3/31/2020

I want to give a huge positive review for the top plumber in the area, Free Flo Rooter and plumbing. From the moment I first met with Ben, it was very obvious just how highly skilled and capable he was in diagnosing and addressing the issue we had. Nobody else really understood it like that. Huge shout out, and deep gratitude. Highly recommend this company for all your plumbing needs!

Update: big shout out to Anthony, who came through and fixed my 30 year old sump pump setup. Absolute perfection in workmanship, and I really appreciate the multiple follow throughs. Thank you again Free Flo Rooter, and thank you Anthony!

Jim N.

11/27/2017

After having a different company out the day before, who despite using a hydro-jet were unable to clear the sewer blockage, I called Free Flo. They were very responsive, told me they know of the other company and the problem was their hydro-jet was low powered. Free Flo showed when promised, cleared the drain with their much more powerful hydro-jet in about 2 minutes (not including setup time), were very professional, and charged a very reasonable fee. Will definitely use them again. Highly recommended.

Tammy T.

01/04/2019 12:00:00 SA

We paid $180 for a same day bathtub cleaning service, which was the highest quote we found but we really needed to get it fixed asap. The guy finished the job after 10 minutes then we asked him about a few stain marks on the tub where he put his machine. He told us it could be cleaned easily later because they were not scratches. I asked him if he could help clean it but he refused then said I accused him of damaging the tub which he did not do. After 15 minutes of argument, he tried to clean the marks for a few minutes but they did not come off. He then pushed us to pay then tried to leave saying he did not cause the marks. After i refused to pay, he finally agreed to go get some cleaning product and come back to clean them for another 15 minutes. The stain came off and we did not forget to thank him for the extra 15 minutes of his work.

We paid $180 and he put a note on the bill not responsible for any damage to the bathtub. We had spent days trying to fix the clog so i was very sure those stain marks were not there before he did the work. We were worried because we are not handy and might not know how to fix it if they were real scratches. Turned out it was just an easy 15-min fix with the right product but we spent much more time arguing about it.

For that price ($180 compared to others from $50), do we have the right to ask for some reasonable customer service?

James Z.

4/24/2021

Best plumbing I ever use. Once they came to help fix the clog, it was the second time they came to my house help with our clog, come fast and price is the reasonable.

Ben S.

7/16/2021

Josh and his team have done a great job! They worked with me over the last several days to diagnose the problem. When they continued to have to do additional things to fix what they thought was the problem (that didn't end up fixing the problem), they didn't charge me extra and applied the cost of those services towards the work that actually fixed my problem.

They took the time to explain everything in a way that made sense and gave me peace of mind moving forward with each step in the process.

They ended up descaling and hydrojetting my sewer line and I was able to watch the screen to see the work being done as they were doing it.

I would highly recommend Free Flo Rooter & Plumbing!

Chad P.

4/17/2021

Look no further. Ben and Free Flow are quick, polite, professional, awesome. Call them. I'm in Sierra Madre, he came over and took care of us super fast.

A O.

3/24/2021

I had Free Flo come out to fix a sewer line and they did such a great job that I contacted them 2 weeks later to fix a leaking shower pipe. For the sewer line problem, Free Flo was the 3rd estimate I got and they provided a same-day, reasonable estimate on that repair. Anthony worked on that project and also came by to fix the shower pipe. He was thorough, great at telling me and showing me what/where the problem was and he was very professional. I really appreciate the quick and caring service and will definitely call them in the future for any other plumbing issues.

A. H.

03/10/2022 12:00:00 SA

osh came out to my house (on time) after we had a bubbling toilet and our washing machine wasn't draining, but it was intermittent. We have a fairly complicated plumbing situation and we share a sewage system with our neighbors and a sump pit/pump. He opened up the check valve and immediately told me the problem was with the pump system but that he could run a camera if I wanted to make sure. Just as he predicted, there was no blockage to be seen. He showed me and told me what we were looking at as we went through feeding the camera line. I was very happy with his professionalism and service. Will be calling him first for any future plumbing needs, which I hope not to have :-)

Jocely Anne R.

12/06/2019 12:00:00 SA

I'm very pleased with Free Flo Rooter and their excellent service! I have used them before to change out a sewer line and was happy with the work they did, so I didn't hesitate to call them again for my clogged tub drain. Anthony and Dino were able to work quickly and made sure not to leave a mess in my bathroom. They were very professional and courteous. They explained other services they offer, even with free quotes, when I plan to make some upgrades in my house. Looks like I'll be using this company again in the future!

Chix C.

7/17/2019

Ben and Anthony did a great Hydro-Jetting job! Efficient, trustworthy, wanted me to see the before and after of the sewer line. Even advised we don't need to Hydro-Jet as often. Something the previous company never told us! Nice guys too.

Sarah B.

02/10/2020 12:00:00 SA

I'd give 10 stars if I could! Excellent and honest service! These guys put their customers first and are just good people. They got our water heater working again in no time. Rates are very reasonable and service is spectacular. I will definitely keep their number in my phone for any future plumbing needs!

brad c.

08/07/2019 12:00:00 SA

Let's face it... Nobody like having to call for a plumber, but I'm definitely glad I called these guys. I had a sewer line clogged with roots and backed up at 6 pm on a Tuesday, and these guys were out at my house at 9 am the next morning. Every one of them is extremely professional and courteous. When the standard cable cleaning couldn't fix the issue, they had the hydro jet out the same afternoon. I would recommend them to anyone.

Keith E.

06/06/2020 12:00:00 SA

If I could give a million stars, I would. These guys are AMAZING. The Michael Jordan of plumbing. After months/years of a recurrent problem where a previous very good plumber fixed the symptom (but not the cause), I called these guys after another recurrence for a permanent fix, and they were very responsive. They went through the house and replaced my circa 1947 rotting cast iron drainage pipes under the house. Very dirty job. A camera look showed the main drain under the front yard had the same problem. A 6 foot deep 20 foot long trench expertly dug exposed the main vein leading to the sewer which was a absolute mess; they replaced it with a durable polymer tubing. In the process they had to bring out a big truck with some specialized equipment to clean out the connector to the street and elsewhere (hydroflush?). They filled the hole completely, replace the sod perfectly, and left the work area spotless. No more guests complaining of clogged shower drains, clogged toilets, etc.
Not only that, I had a couple of hey why I have you here minor problems (low overall water pressure, hot/cold problems in a couple of bathrooms) that they fixed quickly. As it turns out, these guys are not only great at major complex surgery, they can do the bread and butter stuff with excellence as well.
And if that isn't enough, Nick and his crew are nice and personable guys. From the boss to the guys in the trenches. Extremely pleasant to deal with.
THESE GUYS ARE THE GO-TO COMPANY FOR PLUMBING. LOOK NO FURTHER.

Maryam D.

10/14/2020

On a Holiday we had our kitchen sink drain clog on us, we called Free Flo Rooter and had Nick come help save the day. He came with his mask/PPE on before arriving to the door where he took he's shoes off before coming inside, which we appreciated. We liked how he informative and thorough he was communicating what our issue was, which ended up being the old cast-iron drain pipes building up sludge from all the abuse the kitchen drain takes! He snaked the drain line from the clean out access and within minutes the drain was flowing great again. We're happy with the entire process and now have our plumbers for life!

Richard T.

02/01/2021 12:00:00 SA

1778 five stars reviews and do they really need another 5 * review? lol.
I needed to relocate three pipes under the slab for about 8' and close one gas line. Ben came out and gave a very competitive price. Two days later, Anthony and Charlie came out with two jack hammers. Got the job done in about 8 hours. These guys are easy to work with and fun to talk with. They know what they're doing and best of all, their price is hard to beat. They show up when they say they would and always free estimate.
I've used their service a few years ago running a gas line from the street to the meter. Very happy with their work. They're my go-to plumber now.

Roy K.

08/12/2017 12:00:00 SA

Called at 9:45pm on a Friday night and Ruben was at my house to unclog my main sewer line by 10:30pm. Great service.

KandJ E.

05/08/2017 12:00:00 SA

Ruben is our hero! First of all, we are renters which means most companies treat ya pretty bad (in my experience). Our water heater went out, landlord called Free Flo right away, Ruben came out, assessed the situation and said he could repair it the next day. Landlord went a different route and scheduled a new installation with a big appliance store. They didn't show up when scheduled. Re-scheduled, and when they arrived they refused to replace the water heater and insisted that the entire house needed to be re-plumbed. Mind you, they did not look under the house, or any place other than the water heater area. The guy said he would call my landlord to explain the situation. Nope, didn't even bother calling her at all.
Ruben to the rescue! He came out, replaced the part and was just on his way when we heard a loud rumbling sound. Now, he came back in the house, saw that the new part burned out. He was quickly on the phone with the company, ordered a new one and figured out the problem.
The following day he showed up on time, replaced the part, and patiently waited to make sure all was running proper.
His calm, pleasant and friendly personality was SO appreciated. I cannot recommend this company enough! I even asked for business cards to pass out to my family and friends.
Thank you Free Flo and Ruben!

Ayumi M.

1/16/2019

They responded to me very fast via yelp estimate. Gave me great price. They came same day and replaced my old water heater to new one in rainy day!! Very nice people, great clean work!!

Yun Juan S.

1/16/2021

These guys are great Ben and louse did a great job replacing my my laundry box I will use only free flo

Kaleb L.

3/26/2020

Anthony is the man! We didn't know about our leaking toilet until we had a termite inspection, it was leaking into our crawl space below the house. We called up Free Flo Rooter, Anthony and his mate went down and check, and right away he knew what to do. Turns out our toilet wasn't installed properly! It took them around an hour to properly install the toilet and Anthony went down again to the crawl space to make sure it isn't leaking anymore, even took a video to show me! He also suggested other plumbing issues that he saw that might need some work as well, but it totally did not felt pushy, just honest opinions, overall very professional through and though! Thank you for the superb job!

Mika W.

11/18/2018

Had a backed up sink. Found Free Flo on yelp and he came in 30 minutes (on a Sunday.) Unclogged our sink and cleaned up afterwards. And wore booties over his shoes (which is very appreciated since we don't wear shoes in the house.) Thank you for quick and awesome service!

Dakota S.

7/24/2021

Nick and his team were awesome! Had a backed up kitchen sink that flooded the place and a clogged bathroom sink and they fixed the issues right away. I appreciate the hard work and will definitely be reaching out again when I need to.

Jeffrey K.

02/06/2016 12:00:00 SA

Ruben and Ben did a great job. We had a pipe burst and Ruben was here to fix it up right away. We ended up proceeding with repiping all the old galvanized pipes under and behind our house. These guys and their team are professional and courteous. Highly recommend and would use them again. Thanks!!!

Phyllis K.

12/23/2019

I live in a woody area where the roots encroach into the sewer pipe and we need to have the drain cleaned every now and then.

Ben and his team responded promptly, showed up on time, wasted no time and fixed the problem with the hydro jet, showed where the problem was located with the camera, gave me a reasonable price and discount for repeated service. I highly recommend them.

Mustafa L.

1/15/2023

Ben and his trainee came to my house. Able to diagnose the problem quickly and explain the issue very well. Allowed me learn what caused the issue and fixed quickly. Will definitely call him back if I have other plumbing issues!

Noah L.

1/19/2022

Anthony Anthony Anthony, all I can say is, he's my kind of plumber. Honest, easy, responsive...and always gives it to you straight. This is my 3rd time using free flo and i worked with Anthony each time. He is fast, dependable, and always gives an accurate and fair quote. I wish there was a 6th star, because I would give it if I could.

Ken L.

4/13/2021

I needed a gas line for a bbq and firepit. I used Yelp's Request Quote service. There were five vendors that responded. Free Flo was quick to reply to my initial questions and promptly set-up an appointment to see what I had in mind. Josh was on time and his quote was on par with what I expected. We scheduled a the work to be done a week later.
He and his team (Nick and Chano) installed the line without issue. The work was clean with no additional costs. They were professional, friendly, and left everything clean.
Would definitely use them again.

Qiao L.

7/21/2018

Josh from Free Flo came to replace our water heater. When he left, our new water heater was working great and I have no complaints. Our house is really old and what initially was supposed to be a one-hour job, turned into a four hour job because of the old galvanized pipe that made making the new connections a pain in the butt. Josh got the job done, and the price was more than reasonable, especially with so much extra work on him. Thanks for your hard work. Without a doubt, I'll use them again for our plumbing needs.

Jenny H.

08/03/2020 12:00:00 SA

Wow! Dino is something else honestly! He is so amazing. He checked the whole house down and found the leak is. Thank to him! He helps me to save too much money now! The damn flapper! Just get him if you have any problems! Call Dino or free flo

Vanessa F.

01/07/2023 12:00:00 SA

Waited until my second time to review to make sure these were legit 5 star reviews, and they are!

My first experience with them was when the kitchen garbage disposal stopped working. I messaged on Yelp and they had someone here the next day to look at and fix it. They fixed it within 5 minutes and gave me more information about my garbage disposal than needed, but I appreciated it. As long as it was fixed and working I was happy. They charged a small fee for the quick fix and went on their way. A year later, I had a leak coming from the base of the toilet and again I messaged and they sent someone out the next day. This was about a week ago and it has stopped leaking, turns out it was a toilet ring issue that needed to be replaced. Again tons of information was given, which shows how knowledgeable these guys are, and again I'm super happy everything in the household is working thanks to them. Scheduling is easy, work is solid and reliable + prices fair. Give them a try!

Mike B.

1/13/2017

I recently purchased a home which needed a lot of work. I asked Free Flo to come to the house for a leaking faucet. I asked them if they would take a look at my home inspection report which listed a lot of plumbing issues. Free Flo knew I was already tight on a budget due to other major projects needed for the home. They let me know exactly what was priority on the list, which ones can wait, and which ones I can fix on my own to help save me money.
The staff was courteous and very professional. Very approachable. I never felt like a stranger was at the house when they came in to do work. I completely trust them with their recommendations and never felt like they were trying to up sell me.
I will definitely continue to use them for all my plumbing needs.

Brian M.

7/13/2018

Very professional and helpful. He cleared the sewer line in our toilet upstairs and was very reasonable with everything. Everything is working perfectly now and he was great with communication and follow up. Definitely recommend 100%. Will for sure be calling them again whenever we have plumbing issues.

Stephanie B.

06/08/2013 12:00:00 SA

I called Free Flo Rooter mid-afternoon on a weekday because my garbage disposal was clogged and filling up my sink every time I used it. They were able to give me a quote over the phone for $80, as the disposal wasn't broken. They said they would be able to send someone by 7pm (which was nice knowing they would come late at night if I needed something after work) but they were able to arrive by 4:45.

Two guys came in and fixed my disposal and even took a quick look at my bathroom sink before they left.

I really appreciated the quick, painless professional service and will call again!

Amy E.

4/13/2021

This place was amazing! Contacted a few places and they wanted to come give a free consultation, couldn't come right away, etc., which made sense but this place gave me a quote within minutes and had a guy here two hours later. Anthony was SO friendly and fast, was super considerate in keeping the bathroom clean and providing his own rags. He not only fixed our problem really fast, he explained what he was doing and how to adjust in the future if we needed. Also he's really funny. Big fan of this place and will definitely call them again if I need a plumber.

James J.

5/28/2020

Finding a good, trustworthy, and reasonable plumbing company is an excellent feeling. I highly recommend Josh, who I find really easy to work with. He brought his crew and got things done within the timeframe and at the cost he quoted. He takes pride in his work and is quick to respond. Ben and his company seem very focused on creating a long term relationship with you, and not just trying to make a quick buck.

Kristen Q.

1/19/2019

Just hire them. SUPER nice guy. Could've talked with him for hours. They were quick to respond on Yelp, flexible to come out and do the work, showed up on time, called when they were close...and just did quality work for a way more affordable price than anyone else on Yelp. Biggest thing? the whole experience was the exact opposite of getting scammed. He told me ways to save money, informed me the work I was told needed to be done by someone else, was unnecessary, and was incredibly personal. Also speaks native English which is always nice to be able to understand someone. Will be using them in the future and recommending them to everyone I know.

Jon Y.

11/28/2016

Ben came up to fix a last minute water heater issue. Came right on time, fixed my problem and now I am back to running hot water again! Thanks a million!

Shawn M.

10/31/2019

Wow.

Anthony provided amazing customer service all the way from the estimate to the implementation to the follow up. I've never had such solid customer service, especially for a plumber.

And on top of that he was the cheapest estimate I received out of 5.

Will definitely be reaching out to Anthony again for any future plumbing needs.

Jon F.

5/18/2020

I never give reviews but Nick is deserving of one. We had multiple toilet issues and he fixed everything. It should also be mentioned he came during COVID19 season and had a mask and gloves on.

If you're looking for a plumber call these guys and ask for Nick. Highly recommended!!!!

Stephen R.

02/03/2020 12:00:00 SA

Five star service Can't recommend enough. Ben did a great job with our plumbing. Super friendly, very affordable and cares about his work. Would hire again in a heartbeat.

Jason M.

7/20/2021

Always my go-to plumbers for everything! They know their stuff and are always honest about whether work needs doing.

Jay W.

10/23/2020

Steve is without a doubt the man you want to take care of your plumbing needs. He did a fantastic job replacing the old cast iron secondaries under my home to the new type of piping as well as fixing two leaks I had in my showers. Was extremely professional and courteous, beat another business' price by a few hundred dollars and was an absolute pleasure to work with. He also got the job done very quickly and cleanly. Will definitely be using for future plumbing needs.
Thanks Steve,
Joseph

Ossama S.

11/05/2021 12:00:00 SA

Over the past four years, Josh and his team have been my answer to anything and everything plumbing. They always respond within minutes to a call or text and even at times when I've had emergencies they've guided me through the situation and assured me they would get to me as soon as possible and get it resolved which they've done every time.
Highly recommended.

Hugo M.

08/12/2020 12:00:00 SA

Great professional honest advice, Ben came out & extended a gas line for my back unit new stove. He inspected laundry hook up that was install in the pass & made sure it was up to code. On top of that he clean up a water line in the other unit that was making my faucet water run slow at no charge. Reliable , honest , fair plumping service very happy with the work.

Karen F.

2/20/2021

Antra Saghetian did an excellent job of diagnosing and resolving the plumbing issue. He provided a thorough explanation of the issue and explained the various options we could employ to resolve the problem for the long term. He was very courteous, very professional and knowledgeable.

Portia H.

11/23/2020

We are always happy with Free Flo's service. Ben was prompt and completed the job timely. Ben fixed our leaky shut off valve. Will continue to use Free Flo.

W W.

12/12/2022 12:00:00 SA

Nick solved the issue with my garbage disposal very quickly and at a fair price. I was not home when the work was performed but he made it easy to communicate via text. I appreciated the images and video he took of the garbage disposal before and after replacement. Definitely would recommend.

Neyva L.

6/25/2019

Needed a new plumber and these guys popped up as #1 on yelp. Within 3 minutes of sending a message, I got an answer! Arranged for someone to come and take a look the next day. Our shower had suddenly stopped draining and was messing with our toilet as well. Nick did a great job, explained everything that was wrong and needed to be worked on. He was in and out in 30 mins! Will definitely be our go to plumbers for anything in the future.
Thanks!

Elysia S.

9/22/2020

A huge thank you to Nick! We're listing our house for sale and it's been stressful trying to get everything ready in time. Nick responded to my request on Yelp within a few minutes (in the afternoon) and came the same day. He also returned the next morning to check our Hvac lines just in case this wasn't a plumbing issue. He was right and in turn saved us thousands of dollars. We are so thankful to him for his time, knowledge, generosity and expertise. If you're looking for an honest expert, Nick is your plumber!

Anita A.

3/25/2022

I showed Josh the main problem I called him for and he knew exactly the problem and fixed it with no cost to his promise for a short term visit . Def has skills and knowledge if you point out a problem.

Martin S.

6/25/2020

Nick and his team have gone above and beyond to help me on my first home. Amazing guy to work with! Humorous, courteous and made the process very smooth for me and my fiancé. Thank you again Nick!!

Rosa R.

08/07/2020 12:00:00 SA

Ask for Dino! He was knowledgable and did a great job. He assessed the problem and came up with excellent solutions to our leaks. He was professional and I would highly recommend him.

Kevin P.

4/29/2021

Josh and Nick are great workers and very honest. I will definitely be call you guys back whenever I have an issue. 10 stars for you both!

Ken T.

11/29/2022

Second time doing business with Anthony from Free Flo Rooter & Plumbing.
This time was just as terrific as the first.
Plumbing issues are no fun...
Anthony and Free Flo Rooter & Plumbing made it as painless as possible.
Service was fast, friendly, fairly priced, thorough, and professional.
Didn't feel like I was just a number on a service call ticket.
Very happy once again.

Carlos M.

9/29/2021

Hired them to help figure out a clog in our washing machine and to help with some lose faucets. They were professional, efficient and left everything like new. I'll be calling them again.

Stephen S.

12/03/2019 12:00:00 SA

Anthony is AWESOME! The best plumber I've ever hired. Seriously. Finding a good plumber is like finding a good auto mechanic. They can be few and far between but once you find a good one, you feel lucky and relieved. Anthony is like that. We had clogged kitchen pipes over the Thanksgiving holiday weekend. Anthony came over. He was friendly, easy to talk to, diagnosed the problem, was very clear in explaining the course of action, and took care of it. He did a quick fix just to get the pipes running again, then came back for the larger repair. He spent the extra time needed. I never felt I was being rushed. He was honest and upfront and did the job efficiently, explaining everything clearly every step of the way. And he was very warm and friendly with my dog! I highly recommend Anthony and this company.

George B.

03/05/2021 12:00:00 SA

I just purchased a home that needed a lot of work to get things updated and up to code. I chose Free Flo because their Yelp reviews were excellent. They were definitely the right choice. Professional, punctual and everyone on the team really knows their stuff. They were friendly and helpful, and their pricing was more than fair. Ben, Josh, Steve and Nick were especially helpful getting my place in shape. A family business who are great at what they do.

Michael B.

11/15/2021

You might wonder how a plumbing company has has 2,200 reviews with 5 stars. Well, once you use them you know why. Last night our sink was clogged and the water wouldn't go down. I tried everything myself from shoving a hose in the drain clean out pipe, removing the drain pipe under the sink, using a hand rooter and the reliable plunger. It took hours and the water still wouldn't go down.

Typically my experience with the plumbing industry is that I call a number and it goes to someone in the field. They quote me a week response time and I try to find someone who is quicker. Its a crappy process.

Today, at about 1pm I used yelp and reached out Free Flo because of the reviews (5 stars). Yelp also said a 10 minute quote response time. About a minute later I get a response. They asked some basic questions to diagnose the problem. They told me it would be about a 2 hour wait to get someone to me. Which is pretty spectacular. A few minutes go by and I get a call. Ben called to tell me he was 30 minutes out.

Ben arrived at my house by 1:30 pm. If you're still keeping track that is about a 30 minutes response time from contact to doorstep. The police aren't event that fast sometimes!

Ben was polite, friendly, and professional. He wore a mask even though he didn't have to. I showed Ben to the outside drain. Ben was able to get my drain rolling by 1:45 pm. In one hour and 45 minutes Free Flo was able to fix my problem. Pretty damn impressive.

Now here's the kicker, they're fast and reliable so they must be expensive right? Nope, they are by far one of the more reasonable plumbers in the area. For now on I'll be sticking with Free Flo, thank ben.

Ma R.

06/09/2021 12:00:00 SA

Anthony came to fix the kitchen sink that was messed up by another plumber in Burbank (so be careful). He was quick to figure out where the leak is coming from and he was able to fix it right away. The price was also reasonable. I will definitely recommend them and call them again in the future.

A S.

6/26/2019

These guys were reliable and fast. Had water heater leak on a Sunday holiday afternoon and they were able to fit me in to assess the problem. They kept me constantly informed (they were slammed with work) but fit me in for a replacement and showed up on time.

Brian H.

11/24/2021

These guys are awesome. So refreshing to get honest and reliable advice regarding our plumbing situation. My experience in the past has involved being pressured to do unnecessary and costly work. This was the opposite. Felt like he was advising me based on MY needs, and he was looking out for my best interest. He fixed the problem and made suggestion for keeping our plumbing in top shape. Will definitely be use them again!

Robyn M.

12/06/2022 12:00:00 SA

I love Nick!! He came much sooner than the appointment time (he knew I'd be home all day). I was so grateful. My water heater pilot went out and wouldn't re-light. He fixed it fast and I could finally take a hot shower again. Highly recommend Free Flo!

Joe C.

8/20/2020

Rafee, Nick, and the rest of the crew at Free Flo Rooter & Plumbing are stellar. Great plumbers, great communication, great prices! You cannot find a better deal - these guys are the kind of lifelong family plumber you're looking for.

Tom T.

03/08/2022 12:00:00 SA

Free Flo came to our house to give us a second opinion on a very expensive job on our sewer line that was recommended to us by our usual plumber. Nick did a camera inspection of the cast iron line sewer line under our house and also the clay sewer pipe going to the city sewer under the street. Nick spent over an hour giving me a thorough lesson on sewerology. While the condition of the pipe under our house and slab foundation isn't great, it doesn't seem to be in a dire situation warranting extensive restoration work at this time. This gives us a bit more time to look at options. Thanks Nick and Free Flo for coming out and not charging us a dime, but giving us peace of mind!

Emily T.

01/10/2022 12:00:00 SA

Just our luck, our pipe burst at 6am on New Years Day. We've lived in this house for more than 30 years and had never had anything like this happen before. We called Free Flo Rooter and Nick came to assess the situation right away. He was able to quickly figure out the issue. He was very patient in explaining everything and answering all questions that we had. Turns out there was a leak between the copper and PVC connector and we had to replace the PVC pipe with copper pipes.

It was a big job and we didn't have water for 3 days, but Nick and his team were working hard all day to get everything fixed as soon as possible. They were upfront about the cost which we appreciated. Nick would text me throughout the day with picture and video updates.

Very responsible and great service! Will definitely be calling him again for any future plumbing issues!

Albie S.

8/17/2023

Nick was amazing. This is the second time we've called Free Flo Rooter and both times they've gone above and beyond to ensure we're taken care of. Nick cleared this clog quickly, efficiently and at a fair and reasonable price. I wish there could be six stars.

Nicholas M.

05/07/2016 12:00:00 SA

Called these guys the day before Mothers Day because my water heater was acting up. Ben at Free Flo spent several minutes on the phone with me trying to walk me through possible fixes to spare me the cost of coming out. Even though we weren't able to fix over the phone, I really appreciated the fact that he was trying to save me a few bucks. He then quickly dispatched Ruben who was at my house in about an hour. Extremely professional and had my water heater back up and running on no time, explaining to me what went wrong. Price was fair, service was fantastic. Would definitely use these guys again.

Jessica C.

8/28/2020

Responded very quickly and was very professional. Josh gave us advice about a separate issue and even fixed our sink tap for free! Will definitely use them again!

Crystal L.

4/19/2021

Antony was so helpful and gave us good tips! Excellent customer service and very nice to talk to. Definitely recommended!

Christine P.

9/26/2015

It was a Saturday evening after 6:00pm, our shower drain was clogged and what plumber can you call at that time and not get hosed? Free Flo Plumbing! When I called, I expected to leave a message and hope that someone would get back to me by the next morning. Low and behold Ruben answered the phone. He asked me what the problem was and after I explained it to him he said that he was finishing up another job and will call me when he is on his way. He estimated about 1 1/2 hours but he actually called me within 30 minutes. He was at our house in no time and took care of the clog. He was done within 30 minutes and he did not charge us extra for coming after business hours. We are extremely pleased with Ruben and Free Flo Plumbing. We will use them again and we highly recommend them to everyone.

Jennifer B.

7/19/2020

Anthony did a great job clearing a clogged pipe that had caused the washing machine to back up into the kitchen sink. It's a 102 year old house that I've come to know inside and out, since I do most of the maintenance myself, but a surprising number of pros still ignore my descriptions of the issues I've observed, but not Anthony! He called ahead of time to ask about the nature of the problem, and when I described where I thought the clog was, he went there first. He cleared it in no time, answered my questions, and even described some additional details that I hadn't asked about. He was friendly, quick, and the price was very competitive, even with the emergency/Sunday surcharge. They've definitely earned their 5 star rating, and they will be my first call the next time I have an emergency plumbing issue!

Hovig B.

7/20/2021

I was able to make a same day appointment with Free Flo Rooter & Plumbing for a bathroom sink and kitchen sink drain issue I was having. Anthony the plumber arrived on time and quickly resolved both issues at a fair price. I am glad to have found a professional and honest plumber in Anthony. I highly recommend!

Ashley L.

4/27/2023

wonderful experience and now my new plumbers! Ben and Anthony were great, very friendly and incredibly knowledgeable! I had a leaking pipe and was searching for a plumber to do a full re-pipe of my house. After their quick and great work, I immediately asked them to re-pipe the entire house. Anthony and his team were beyond respectful to myself and my home. The work they did was amazing. I didn't have water pressure in my shower and was losing the hot water prior to them coming to fix things. Now I have amazingly hot water and great pressure. Will definitely ALWAYS call them for any plumbing work I need in the future! Thank you!

Karina K.

08/08/2020 12:00:00 SA

I have never used a plumbing service that was so quick to respond to a weekend urgent plumbing request. Steve was professional and showed up on time and efficiently fixed issue, pricing was more than reasonable considering it was an after hours job, needless to say I'll be using Free Flo for all my emergency plumbing needs.

Steve B.

1/21/2022

Our regular plumber is no longer available. We were recommended to Free Flo Rooter and Plumbing by my cousin. The wall was leaking where the washer is located. I called and spoke to Ben. He's the nicest and coolest guy. He was able to squeeze me in to come and replace the pipes. He was extremely professional, honest, affordable and helpful. He told us what happened, what caused it, what he's going to do to repair it and asked if we had any questions. I will definitely without a doubt use him again for future plumbing issues.

Kelly H.

08/08/2016 12:00:00 SA

Sanity restored!

So grateful Ara was available today to clear the terrible, maddening kitchen sink clog I tried to declog with Drano. Not only did he clear years of grease buildup from old pipes, he also attempted to fix my sink faucet without me asking. He took it apart to look at it and even suggested a decalcifier for the hose. I felt very educated and taken care of. Like you would an older brother:) Plus, he even empathized with my current state of work injury/disability and shared positivity!

A+ work! Would call these guys up in a heartbeat:)

Gary D.

11/13/2019

I had an emergency at my house and called a few different plumbers. Free Flo was the only one that actually wanted to come help. They got the job done and were very professional and clean. I am happy I was able to find a new plumber. Thanks Guys!

Augi K.

10/17/2021

Great communication and very professional. Josh installed my tankless water heater last year and did a great job. Steve did some PM service for the tankless and provided requested pics of the process. Would use again for all my plumbing needs.

Sallie B.

9/28/2021

Anthony and crew were efficient and quick. They replaced faucets, a garbage disposal, a broken toilet, and fixed a few leaks. Great job guys, thanks!

Brian T.

6/21/2019

Ben and Steve are the best! Friendly, honest, solid workmanship. Came out on short notice to do the estimate, scheduled the work for a short time after and finished up quicker than estimated. The work looks clean and neat. The work area completely cleared of debris. The final bill matched the quote, no surprises and the rate more than reasonable. Thanks guys! My only plumbing call from now on.

Narineh A.

10/31/2021

I highly recommend these guys, they were able to come out so quickly and got the job done. My drains were clogged and they just hydro jetted are very reasonable on pricing. Fast and extremely friendly .

Mark E.

11/21/2021

Nick came out on a sunday and cleaned a clogged pipe i had was very quick and professional will definately be using again!

paul o.

02/03/2022 12:00:00 SA

Our sewage was backed up and having been thru this sh*t before I know what we needed to get done. Since there are roots in our system, just needed a hydro jet service. Every plumber I called needed to come out to tell me what it would cost. Free Flo just gave me their price immediately and sent Ben and Chris out in a reasonable timeframe (under 2 hours!). Some companies couldn't come out till the next day just to give me a quote. These guys are true lifesavers that got me out of a crappy situation . Not to mention their hydrojet pump is an absolute beast. They were here for less than 30 mins. They will be my rooters for life.

Stef M.

12/20/2018

ben originally came to take a look at the house plumbing needs, and gave us a great deal , and seeing that i had several sinks to hook up, he gave me an even better deal. After that, i showed him a couple of smaller plumbing issues around the house (which was still a good 1/2 hour of repair time). he said his price stays the same, even to repair the extras. wow.

the day he was scheduled to come in, he came over SICK to bring over and introduce Josh to do the plumbing because Ben said he didn't want to get my kids sick! that is awsome for me as a mom. and says a lot that Ben still showed up to show his face.

Josh did an excellent job. He didn't have time to do the extras that day BuT came back within a couple days to finish up, as promised graciously, at no extra costs. EVEN with that extra trip out.

i'm beyond impressed here... no frills, and just, honest work from these guys. i found out it's family owned and operated within family. excellent plumbing services. not looking anywhere else EVER ever again.

thank you josh and ben!!!

Hammad S.

5/23/2012

Awesome and friendly service, plumber got to my place on time. Fixed the clogged toilet. Didn't make any mess. I will recommend them to anybody who needs plumbing services.

Arabo S.

10/25/2019

Not Enough stars for the top Quality Plumbing work that I got done. I've dealt with some plumbing companies and I got to tell you these guys are amazing! My main sewer line was clogged with roots so my clay & cast iron drain pipes were replaced with new ABS drain pipes. Nick was quick, efficient, and very knowledgeable. I genuinely recommend their service for all your plumbing needs. What a relief and weight off my shoulders when I realized how easy they made this whole process for me when it came to the financial end of it end actual work that was supposed to be done. Thank you Nick and thank you Free Flo Rooter & Plumbing!!!

Scott T.

9/22/2020

Dino did a great job helping unclog my bathroom sink drain. He bought a mechanical cable and got the job done within 40 minutes and cleaning up the area afterwards. Also did not mind taking his shoes off to enter the house and carefully checked for leaks afterwards. No need to get that drano anymore!

Jonathan C.

09/08/2017 12:00:00 SA

Rafee was amazing in scheduling the appointment for Ben to come out to snake my shower drain. Ben was super prompt and arrived on time (called me 30 mins prior to arriving). He completed the job quickly and cleaned the shower afterwards. Great and VERY reasonably priced for service in west LA! Highly recommend them!

Lana P.

8/17/2018

I've been having problems with my main sewer line and these wonderful gentleman came twice to unclog it for me in a matter of a month. So they kept their word with the warranty they provide when they hydro jet my pipe. I've had a root problem the last few years and have held off repairing the whole line because I couldn't afford it. Finally I decided to do it after they came a second time to unclog it from my clean out. They gave me an estimate I also got a couple more from other companies on yelp and they were the best price. But even if it was a close call on the price it wouldn't matter I still go with these guys unless the price was a huge difference. They have been to my home a few times and always kept there word especially when dealing with my root and intrusion problem with my clay pipe. They are funny and always positive so it's always chill when they are around, not too serious. Simply good guys!

Gregory C.

6/15/2020

They were very professional, and got the job done in a quick and efficient manner!

Kevin W.

10/18/2021

We had a major back up! A crappy situation if you know what i mean;) the fellas came out and knew with in 20 minutes what the problem was and an exact estimate quoted on the spot. Very pleased with how fast and they were and honest. Nice to find an honest tradesmen! Go no further these are your guys!!

Matthew R.

04/11/2022 12:00:00 SA

A+ service and execution. Worked with Josh and his team. They were responsive, informative, and most importantly did terrific work. Going back to them whenever we have any issues!

rob g.

01/05/2020 12:00:00 SA

Anthony came and provided fast and efficient service with good information and communication during the process. We had a clogged kitchen sink that would backflow from the disposal side over to the other drain of the sink. Anthony came and cleared the drain quickly, but also showed us the corrosion in the cast-iron cleanout that was reducing our capacity, so he recommended not putting solid foods down the disposal until we had a chance to replace our 60-year old cast iron sewer (an issue we were already aware of and planning for). Thanks for the great service, Anthony.

Christine W.

8/31/2023

This is my second time using Free Flo Rooter & Plumbing and once again they have been fabulous each time! Antony was friendly, timely, knowledgeable, and extremely helpful. I would recommend this company to anyone, they are a great value and worth every penny! Thank you for your help!

Chris R.

12/29/2014

Ruben was as good as advertised! On time, quick diagnosis of the problem, fixed it without hassle or mess, and even took the time to attempt to fix an issue that will ultimately require digging into the wall. Friendly, affordable and prompt - I now have a go-to plumber!

Brett M.

06/09/2021 12:00:00 SA

Truly the best! Steve has been incredibly reliable and helpful with a number of problems we've had around the house. Always available, and always gives an accurate and fair assessment of the problem. Would recommend him and Free Flo to anyone! And our puppy loves him!

Peng S.

11/12/2018 12:00:00 SA

Yesterday (Sunday) I called in for hydro jetter service, Ben camn over to my house and did a excellent job. My main sewer line was totally clogged, because the roots got in from the joins. BIG thumb up for Ben. He killed them ALL and ran the camera after. Well done Ben and appreciate for the good deal

Justin M.

09/09/2022 12:00:00 SA

Nick was incredible - super fast, super responsive, really kind and professional. Will definitely be using Free Flo again!

Ryan H.

11/19/2020

We needed help fixing a broken faucet. Ben was able to quickly come out and give us a quote. It required a new faucet, which Ben helped us pick a compatible one. He was then able to come back the same day to install it. Highly recommend!

Rui W.

3/25/2022

Super professional and great service. No more water leaking in the bathroom. I call free flo rooter & plumbing, they came super fast and did a quick check on the leaking area and realized we needed to change the old valves and the faucet. They came in the next day, did their job fast and professional. Instead of replacing the whole faucet, they suggest me to only change the faucet aerator, which help me save a lot of money.
Super great experience, and I definitely recommend this company.

Danielle K.

5/24/2023

I put in a request through Yelp and Ben called me and was at my residence with the hour. He was very nice, explained all the issues thoroughly, and was even willing to talk through the whole repair with my husband who I called on the phone. Ben really went the extra mile for us, including contacting my water heater's warranty department on the phone to get all the information we needed. I can't say enough how much I appreciate all his attention to detail, but moreover that he was just a really kind person! Thank you, Ben.

Lisa R.

5/28/2020

I highly recommend Free Flo! They are very trustworthy, professional, and courteous.

My parent's water main line busted so it was an emergency fix. My parents are old and I don't live near by, so everything had to be handled over the phone without meeting me or my parents (My father is 90 years old with severe asthma and in the high risk group for COVID-19, so must stay at indoors at all times).

Ben (the owner) and I developed a trusting rapport immediately, which was critical for this the job. He evaluated the problem, explained what needed to be done in detail and gave me a very competitive price using high quality materials.

Anthony was the lead man and kept me posted throughout the job. He was extremely professional and very responsive when I had questions.

Again, I highly recommend Free Flo!

Suzanne H.

12/24/2022

Such good, sweet guys. They came out on Christmas Eve when I had the bright idea to put a bunch of orange peels down the drain to freshen it. They were here in about 1/2 an hour and handled the clog right away. Very friendly and knew what they were doing. I REALLY appreciated them coming on a holiday and on such short notice. They saved the day. Highly recommend.

Julia F.

04/11/2019 12:00:00 SA

This company is so honest and helpful, and every one of the guys they've sent out to my house have been so NICE! I will ALWAYS call them when I have a plumbing issue. Fair pricing, quick and excellent service. (Anthony was just at my house clearing out my kitchen drain, and he was terrific!)

Terri B.

11/25/2022

Once again I needed a plumber and didn't hesitate in calling Free Flo. And once again, they were outstanding. Responded quickly to Yelp request, was at my home the very next day and fixed my plumbing issue. Fast and easy and extremely professional!!

J C.

07/06/2020 12:00:00 SA

Trustwortly! When I first moved to my house, I had to pour a lot of money to repair a section of my sewer line due to roots clogging and ruining my ceramic pipes. I decided to maintain them by hydrojetting the lines periodically. After reviewing plumbers via Yelp, I decided to select Free Flo Rooter and Plumbing. Ben was extremely responsive and quoted me the best pricing. Anthony and Ben showed up. They inspected my line via the camera and showed me that I did not need it. I really appreciated their honesty. I definitely plan to use their services in the future.

Eugenia G.

10/12/2020 12:00:00 SA

Thank you Ben for coming out to helped us cleared our kitchen back up today! Getting service from Freeflo was as easy and hassle free like many of others on Yelp said. Ben was sophisticated and experienced, the job went very smoothly. I would definitely recommend Freeflo to anyone who need drain cleaning service.

Samuel N.

7/19/2022

I'm a relatively new home owner in Glendale and have worked with 3-4 well-crafted plumbers on jobs since moving in. This was the best experience by far on every metric and I will not be relying on anyone else moving forward.

Ricky, Kevin, and Anthony were communicative, timely, professional, knowledgeable, and did excellent work for me. They walked me through the job at each step and made sure I understood exactly what they were doing and why. They shared the cost upfront and did everything they committed to within that, even when complications came up mid project.

They left the place spotless and all the other things you are looking for in anyone servicing your home.

While I hope I don't need any additional plumbing for a bit, I'm way less anxious about getting help knowing I can call Free Flo or text them directly any time.

Weston T.

11/25/2020

Huge thank you. They were fast and efficient. They came out and quickly fixed the problem. Ben saved our Thanksgiving. Cheers.

Robyn L.

4/13/2022

Patrick was able to fix our sink leakage on the spot. He did a thorough review of all our plumbing issues and gave us advice on how to stop a leakage issue with one other sink that did not require any handy work. We appreciated that he was friendly, honest, and he did such a quality job. He also gave us advice on changing our sink handles. I would definitely recommend Patrick and the team at Free Flo for any future plumbing issues!

Kc Z.

12/23/2020

Free Flo Rooter & Plumbing always gets the job done well for an affordable price. Ben has helped me fix a leaky faucet, and Narek (Nick) recently helped me with a clogged sink. Both Ben and Narek (Nick) were super COVID-safe, friendly, and provided explanation of what they were doing before doing it. I definitely recommend them!

Tim S.

04/03/2019 12:00:00 SA

Ben saved me late on a Saturday afternoon-

I tried to replace a garbage disposal solo, and was unable to finish the job with my limited skill. Ben came in, and knocked it out. He even tried to make me feel better about my lack of dexterity. Great guy, more than fair pricing- don't call anyone else!

Steev E.

07/02/2020 12:00:00 SA

A+ service. Steve and his assistant, Nelson, have great communication and went above and beyond to determine the issue under my kitchen sink and install a new faucet. Overall, their exceptionally high quality workmanship and their professional and kind attitudes made me feel very fortunate to have called on them. The assistant had to make a rather difficult climb through some overgrown landscaping outside the house to shut the water off and it didn't phase him a bit. While doing the work they discovered that a water valve was defective and they stayed late to replace it for me. Steve also took time to give me advice about some other plumbing issues in my new house. At the end of the job, without me asking, he took various factors into account and adjusted his prices down in a way that was totally fair. Would definitely hire again for any plumbing needs. Thanks, guys.

Rose M.

7/22/2022

Support local - there is nothing better you can do.
That's why I went with this company. They have outstanding reviews.

NOTE: If you get anything less than a good experience, please contact Ben and he will make it right. I am happy beyond words with this company. They proudly stand behind their service. They're very honorable and believe in treating others as you want to be treated. That speaks VOLUMES to me.

Gabe S.

8/14/2019

Ok, gotta update this review. Still 5 stars, and at this point, I'm about to name my first child after Nick.

Here's the update: After the work in December, our main sewage pipe failed. The problem wasn't the work - the problem was that the joker who originally installed this system had installed a massive tank that was knocking into our sewage pumps and breaking pipes every time the pumps kicked on. To fix it, no joke, Nick and crew were out here 3 days in a row, down in the a 10 foot hole full of sewage and other nastiness, sawing the broken tank into pieces to pass out through the manhole to get it handled. And now, yeah, works like charm.

Cindy M.

10/20/2022

Very reliable and fair price. I've used them twice and they have fixed my bathtub issues that previous plumber did not diagnose properly. Highly recommend!

Joshua H.

08/06/2021 12:00:00 SA

I had issues with the drain in the master bath shower for years. I had used other companies before to try to fix the problem and it always ended up backing up again. I figured I'd try Free Flo Rooter & Plumbing to see if they could get it fixed once and for all. Anthony came out and asked what had been done before and suggested things that he thought was the issue. Within about an hour, he figured out the issue, replaced a corroded pipe, and snaked out some other debris. It finally drains the way it should've been for years. Anthony was amazing!

Laura R.

05/06/2023 12:00:00 SA

This company is amazing!! Came and took care of roots in our plumbing in record time! Reasonably priced, nice guys!! Will always call them from now on! They were literally half the price for hydrojet than another plumber charges!!!! Love them!

Christian C.

1/13/2021

Our whole house's sewage line was backed up and we couldn't use our toilet. We called Free Flo since they are open late and they said they have someone out within 3 hours. An hour and a half Nick showed up and let me tell you, this guy new his stuff. He found a clog in the main sewer line and had it corrected really fast. He also showed me everything he was doing with the camera he had which I really appreciated. Very professional and timely repair. Free Flo is the only place I'll call from now on.

Lori M.

11/01/2019 12:00:00 SA

Free Flo Rooter and Plumbing are good people! Nick and Ben are super heroes! They fixed a complicated problem on my tub and shower for an astonishingly great price and they were kind and friendly to both me and my cat. Ben pulled a bunch of hair out of my bathroom sink for free and I didn't even ask him to! He washed his hands and noticed it was draining slow, so he fixed it! The search is over, Free Flo Rooter are my forever plumbers!

Brad K.

7/17/2021

Nick replaced a leaking drainage pipe for me for an upstairs shower. He called in advance, was on time, friendly, and very efficient. Overall, I'm very satisfied and would use again.

Erin T.

8/26/2021

Anthony and his assistant arrived on-time. He explained the pros and cons of the work I wished to have done. He addressed my concerns and clearly stated the pricing before proceeding with the work. I'm happy with the job that was done and love my new faucet.

Tom W.

05/05/2022 12:00:00 SA

We needed a new toilet for our bathroom. It was in bad shape and needed to be replaced. It was old and I wasn't sure if they made the same base anymore and I also didn't know what size to buy. Steve came out for free, told me what I needed and gave me a reasonable estimate. He even gave me his cell number and told me to text him what I was going to buy first so he could double check that it would work. He went above and beyond! Steve came to install it and he did amazing! He was in and out in 30 mins. Installed the new one perfectly, removed and disposed of the old one and that was that. They were pros all the way around.

Karen M.

01/05/2019 12:00:00 SA

It was really amazing. they were out here the same day and fix the problem. It took them no more that 30 mins and they were done. Ben also called prior to arriving to let us know he was on his way. So long story short they are professional fast and clean.

Liang C.

7/27/2021

The guys are very good. They did the my work very good. My shower was clogged, Steve came on time and cleared the drain. He had his own ppe.

I'm H.

8/15/2020

I had a shower drain clotted up on Friday night. I contacted Free Flo next morning as a first time customer and was scheduled for a 3-5 pm visit. I was surprised when they contacted me again for an earlier visit at 1 pm and arrived on time.

The plumber quickly snaked out the shower drain and the price was very reasonable. Do to covid 19, they weren't accepting cash, but I had no problems with that. The plumber was clean and wore a mask even though it was 107 degrees outside. The job was done cleanly and professionally in a short amount of time.

Overall, I was very satisfied. It's a great experience to find the right professionals when things go wrong. So thank you very much to the people working at Free Flo.

Christine L.

01/07/2021 12:00:00 SA

After three friends within one week shared their water heater horror stories, I thought it was about time to replace our 29 year old water heater. By the grace of God, we have not had any issues with the water heater installed by my father and two uncles back in 1991 (not up to code, by the way) but we no longer wanted to tempt fate and reached out to get quotes. Ben at Free Flo responded within minutes of my Yelp request. My repair work was not an emergency but he was at my door for a free estimate a couple of days later. He was friendly, on time, and very knowledgeable (noting we were not up to code and did not have the correct braces...safety first). He quoted me a very reasonable price for all the work and the new water heater when compared to other companies. We scheduled the install for two days later. Anthony called before he arrived during the window of time given. He was also friendly and knowledgeable. He and Ben worked quickly to remove and replace the relic of a water heater we had (sooo much sediment!). Job was completed within a couple of hours and they thoroughly cleaned up after themselves (probably cleaner than when they found it). When running the faucet to release some of the air from the pipes, I heard a weird hissing noise in the bathroom walls. I freaked out and called Ben back who walked me through some steps to get rid of the sound (gotta let the water run for quite awhile) but who offered to come back to check. We also noted that the water was too hot (140 degrees) and he offered to come back to turn the knob on the new water heater, which we we did ourselves. Free Flo provided great service and great customer service. I will not hesitate to use them again or to suggest them to a friend.

Christian D.

6/25/2021

Nick from Free Flo Rooter & Plumbing was excellent. He called in advance to provide a heads up to his arrival. He arrived on time, listened attentively to our issue and asked us proving questions prior to troubleshooting. Nick explained each potential challenge, the solution and, most importantly, the rationale. He checked multiple sources and provided recommendations that were sensible and in a phased approach. I would absolutely recommend Nick again.

Dustin G.

04/08/2023 12:00:00 SA

Patrick is a magician. Came over and fixed 3 faucets, washer, and 2 showers in under an hour. He was honest, polite, clean, and great to work with. Definitely my new favorite plumber. Would definitely call again if needed. Price was also good. Amazing work overall and reduced all of my plumbing stress.

Cody B.

8/13/2018

Nick came out and cleared the main line and re-sealed my toilet. Fun dude great job. I plan on booking more work through them.

Edit- second visit was supposed to be to replace pressure regulator and run a camera into house. Rubin decided a regulator wasn't needed and ran the camera out to the street instead, and found that when Nick snaked the line he cracked and shifted the main line. A week later I had pipes in the kitchen burst and flood my house while we were away due to the high pressure WHICH IS WHY I ASKED FOR A NEW REGULATOR IN THE FIRST PLACE. Thanks guys.

Heather B.

9/19/2019

I've had a leak under my sink for months. Multiple people have attempted to fix the problem but it kept leaking. Fast forward to a couple months later and Josh fixed it! He took the time to explain what was going on and, as a bonus, was very patient and friendly with my sisters fat cat while he was all up in Josh's business. Thank you guys!

Diana A.

1/31/2022

We will definitely be using Free Flo again for all our plumbing needs! Nick was very knowledgeable and explained the work that needed to be done very thoroughly. Nick and his crew did a great job. I'm so happy we finally found a great plumber!!!

Shanon L.

07/05/2023 12:00:00 SA

Patrick was our plumber. The kitchen sink/faucet is very old and he made sure he found a faucet that would fit the openings. He replaced the kitchen faucet, replaced a leaking hose valve outside, and helped with a toilet problem that had been made worse overtime by a past plumber from a different company. We were able to pay online, which is what I prefer. He was very patient and polite. We will definitely use this company again.

JJ Y.

9/23/2022

They were available to help service my problem the same day. Professional, prompt, honest... what else is needed. The thousands of reviews speak for itself

Sasuke U.

2/27/2019

I had a leak that was behind the kitchen sink wall. Damage was quite extensive that it needed mold remediation.

At the time my wife and I had no clue on where the leak was coming from. I called Ben and he correctly deduced that it was the drainage, though at the time the leak was behind the wall so we couldn't continue forward.

I had the mold remediation company come out to remove the wall and we found a crack in the drain pipe exactly where Ben thought it might be. The pipe had crack due to a misalignment from the vent to the drain which caused stress to the ABS pipe. I called Ben again to come out and fix it. He not only fixed the plumbing but made sure that the vent and drain was aligned so as to not stress the pipe again.

Ben has a lot of experience with plumbing. Would recommend calling him up if you have a problem and looking for advice especially if you are a firs time homeowner like myself.

Alex L.

11/18/2020

These guys rule! Such a relief to find a plumber who really cares about the job. We had a clog in our kitchen sink and Free Flo not only did an amazing job at a great price, they were pleasant and even left our sink spotless after the job was complete. We're used to plumbers leaving a mess and not doing the job right! It wasn't easy either, they really had to work the clog. We appreciate them sticking it out...or unsticking it?

Would recommend to everyone and will only be using them going forward!

MAMMA KNOWS B.

8/18/2019

Ok... so who doesn't check Yelp nowadays, right? Especially when plumbing is involved, because there are so many rip off artists out there! Being a single mom with a big old house... you just know you're going to get screwed....so it was important to look for a reliable company. Free Flo had stellar reviews and I can attest that they deserve them!

I knew I had problems when I saw a piece of toilet paper in the downstairs shower after I did a load of laundry. And yes, it had been more than a few years since I got my drains cleaned out..(where do the years go?!?! ). Thankfully Steve, Ben and Kevin worked very hard to replace a blocked section of old pipe under the crawl space and then jetted the main line into the house and down to the street. And they were right, it was BAD! They even worked on all the little side jobs in the house - you know, those annoying little problems that you just live with because you know that no one will come out to just fix one leaky faucet. They fixed them all! Yay! They were friendly (also loved my doggie), on time, worked efficiently and were reasonably priced. Before they left they even said they'd put me in their system to remind me once a year to do some drain cleaning maintenace so that I wouldn't have the same probelm again! I would highly recommend calling Free Flo for any of your plumbing needs! Thanks Guys!

Gogo8523 T.

5/14/2019

These guys are the BESTTTT EVERRR!!!! I called recently because I was having some issues with our bathtub, they sounded very professional, however skeptical I was, these guys seriously blew my mind. I was greeted by an employee named Anthony, Very virtuous, polite, CLEANNNN WORKERS, they didn't dirty my floors and even when they did they made sure to cleaned after themselves (that says a lot about character)..anyways, I was quoted an unbeatable good price, they are an honest company and I can't believe I didn't hire them before. I always expected to get screwed over by plumbing company's just because stereotype calls for it. Not these guys, I would recommended them 100% and will use them ever time I have plumbing problems! It's hard to find a good and honest company with great employees such as Anthony nowadays, if you guys need Plummer's, you must call them, you will not be disappointed. I'm pissed I didn't find them earlier!

Andrew G.

3/15/2021

We've had several issues and have been fortunate enough to get Anthony each time. Not only does he do exceptional wrk, he is also friendly and respectful. He has done so much work in our house and we highly recommend him. He installed our water heater, cleared several clogs and done it all with personality and smiles. If we could give six stars we would.

Jon L.

5/16/2021

Best experience with any service company for as far as I can remember. We had a kitchen backed up and with 3 toddlers at home it was some what important to get someone in asap. I already tried a plunger, my own snake, but no dice. Anthony called ahead of time to check in and also get a brief idea of our issue. Only positive things to say about Anthony. He was extremely professional, thorough, and was very detail oriented. Let me give you few highlights besides just unclogged our kitchen sink 1) wore a mask, asked if I preferred shoes off or his plastic shoe coverings before entering 2) explained common troubleshoot solutions, future preventative measures 3) use new clean towels, used cleaning solutions afterwards, extremely clean. 4) Everything Anthony did is as if it was his own house, you know you have these repairs guys that come in do the job and bounce. Not Anthony, he came in, accessed the issue, repaired the issue, but then went further to make sure the entire drain was cleared, drained water for a while to make sure he didnt have to come back. Talk about honest person. No wonder there are so many reviews on yelp. One of the main reasons why I decided to go with this company for the first time --A1 reviews. You dont encounter too many stand up guys like Anthony. He a real one. An example of a hard working human being that I explained to my kids later on. Maybe this comment is too much, but as a parent, you realize this isnt just coincidence, you know Anthony was raised the right way.

Alan E.

7/15/2022

I needed an emergency repair. They showed up within two hours. Fixed the problem right away since Nick had all the needed parts in his truck. And they did it all at a very reasonable price. I was pleasantly surprised. This does not happen everyday! Definitely a 5 star service.

Erin M.

12/04/2020 12:00:00 SA

5 Stars! We were having a plumbing issue that needed immediate attention and reached out to Free Flow via Yelp to see if they could come out and do the job. A representative from Free Flow very quickly responded, within just a short couple of minutes, and setup a time for a plumber to come out and checkout the problem and give us an estimate.

The day of the estimate, Anthony arrived on time with a very pleasant attitude, quickly got to work and was able to diagnose the problem. Anthony was very polite, clear and honest. He explained to us not only what was causing the leak and where the leak was but also provided us a video recording of the leak! Anthony thoroughly explained what needed to be done and did not try and sneak in extra repairs or or claim that the entire house needed to be re-piped.

The day of the repairs, Anthony again, showed up on time, was very pleasant and got straight to work. No surprises during the repair and in no time, the repair work was done and our leak was fixed! Anthony made sure that not only the job was done right but also that there wasn't any mess left over for us to clean.

Thank you Anthony and Free Flow! We definitely recommend this company and will be using them for any and all future plumbing repairs needed.

michael r.

11/14/2019

Just bought a duplex and hired Free Flo Rooter to install a main line clean out and new drain lines (my cast iron pipes were cracked in multiple places and there was an opening the diameter of a pencil eraser for the water to flow through due to 60 years of uncleared lines). They gave me a great price on the work and even fixed some of the questionable plumbing work my general contractor had done. Josh and Ben are true professionals who are honest, hard working, efficient, and knowledgeable. I have been looking for a plumber that I could trust for at least a decade. I have finally found one.

Jack E.

1/13/2018

Ruben did an awesome job replacing my water heater. He performed the work quickly, did exactly as we discussed, and everything looks and works wonderfully. Highly recommend and will be using for future plumbing jobs.

He was also quite knowledgeable and talked me out of an expensive tankless water heater, which wouldn't have saved me much money in the long run.

Sophia B.

02/05/2020 12:00:00 SA

LOOK NO FURTHER!!! Best in the business! Ask for Ben! Ben made my life so easy! I needed a plumber for a last minute job during my move and it was so easy to book! No stress and customer service driven! Ben and his partner made it happen AND provided service wIth a personal touch! I can't thank you enough! BEN IS OUR OFFICIAL FAMILY PLUMBER! HE REALLY CARES ABOUT PEOPLE! He even said he will drive to my new home to help me with any of my plumbing needs! THANK YOU SO MUCH FOR BEING THERE AT THE LAST MINUTE and for the great expert advice! - Your new loyal customer

Sandro W.

08/11/2023 12:00:00 SA

Thank god for free flo wow. I had a major root plowing through my main sewer and I had nasty stuff shooting out of my showers and toilets. I called a few places and free flo was the only company that rushed over to take care of this nightmare, Patrick and his guys came and got right to work. Within hours they get rid of all the roots and fixed whatever that needed to be fixed. I can't thank them enough! the cost was way less than I expected as well so that made the experience of cleaning all the nasty stuff a bit better.

Edwina G.

7/16/2019

Free Flo Rooter's service on our water heater installation was far beyond what was required. Josh especially was dedicated to completing the job flawlessly. Our job was especially difficult because of the location of the water heater and the odd construction of the outdoor closet that housed it. Free Flo got it straightened out and working perfectly. We wouldn't hesitate to call them again.

Desiree V.

5/16/2012

I don't know much about plumbing, but when I had a problem, I called them and they made the whole process easy. They addressed the problem, fixed it and were out within adequate time. They were very reasonable and friendly. I would definitely call them again and recommend them to all my friends for all their plumbing needs!

Jessica W.

05/05/2023 12:00:00 SA

We had a clog in our master shower and Free Flo Rooter & Plumbing was able to get someone here within 2 hours of reaching out. Ben was efficient, friendly and did an amazing job of cleaning up. We definitely found our new go-to plumber and love supporting a small business with incredible service. Highly recommend!

Scout R.

1/15/2022

In 2018, we had a burst sewer pipe due to a mudslide. Josh came out quickly and did extensive excavation which resulted in new sewer clean outs and a new sewer line. They did the work quickly and we're very good about keeping us informed of their progress and discoveries. When we had a problem this month on the same sewer line, they came out immediately and within a few days the problem was fixed at no charge. Highly recommend their service for your plumbing emergencies or other needs.

M L.

11/03/2022 12:00:00 SA

These guys were great. Ben, Anthony, and Ricky worked with me to figure out the best solution for our issue- which ended up being a failed pressure regulator for our house. They installed a new regulator in a better location, ran a camera down our clean-outs, and snaked our sewer line as well. Very responsive, communicative, and honest. I will use them again.

Anne V.

08/09/2022 12:00:00 SA

The ratings are for real!
So glad I went with Free Flo Rooter! Reliable, very reasonable, professional and showed up on time. We had a garbage disposal issue in our rental unit and within 24 hrs had a tech on site. Patrick was courteous and took time to review options and possible outcomes. Patrick also made sure he tested the newly installed disposal system for any leaks. This whole process took less than one hour and the place was left spotless. Now I know why their ratings are so high! Free Flo Rooter will be my go to plumbing company for my home & rentals!

Ah Rah C.

4/14/2023

I was looking on yelp contacting several company and I finally found free flo rooter. They responded really fast and schedule it right away. Steve came to our restaurant with his team and explained me which needs to be fixed, cleaned or changed accurately. Price was reasonable and job was done efficiently. We had another company for long time but they got really lazy and make price higher and higher. I was lucky to find Free flo Steve team. He was already well known from our neighbors. We have another job to be done soon, and I am sure there will be no problem after then

Jason K.

11/30/2018

My bathtub was clogged and I needed an emergency plumber who could fix the problem ASAP.

Ben came to my house within 30 minutes and he was able to fix it in 10 minutes.

Best plumbers out in Pasadena area.

Highly recommend calling these guys.

They have been around for a long time and very friendly.

Nick W.

4/16/2020

Nick was awesome. Fixed my clog quickly and was super professional. Appreciate that he wore a mask and maintained social distancing. Thank you!!

Erin R.

7/27/2022

I found Free Flo Rooter on Yelp since it has great reviews. I had a plumbing emergency that one of pipes in my yard burst and was shooting out water like crazy, I called Free Flo and Steve came super quickly and helped me fixed the situation with the easiest solution and fair cost. While fixing the burst pipe issue, Steve also caught some other issues with my water regulator which could cause much more damage for my house. Thank you so much guys!

Jennifer L.

3/29/2023

We received the recommendation for Free Flo Rooter from our friends after we experienced major plumbing issues. I called and Steve came out the same day. They identified the problem within 30 mins and had the issue fixed within hours. I cannot further express how grateful I am for their prompt, thorough and friendly service. Let's just say Steve is on speed dial in case any other problems occur in the future.

N S.

11/10/2022 12:00:00 SA

Two nights ago my kitchen disposal was not working and water was not draining from the sink. I called free flow and they sent out Patrick the next day precisely on time. He was phenomenal! Very courteous to wear shoe covers in the house. He explained the possibilities and started working. Within 20 minutes he fixed it, cleaned up, and showed me the build up in our pipes. He made my dad. And I would never call another plumber they are extremely affordable and just good nice people. Patrick was a true life saver!

Irene M.

2/24/2019

These guys are the best! My parent's house in Arcadia had a gas leak and the gas company had shut it down for safety. This occurred Monday, during President's Day. If you live in Cali, you know that the temperature had been very cold the past few weeks and my poor parents did not have any heater. I called Free Flow late that night and was able to speak with Ben. Thank goodness they take very late calls! They were fully booked until Thursday but I guess he heard the desperation in my voice and so he checked with his brother to see if they can squeeze in my parent's house the following day. They did just that! They were able to detect the leak on Tuesday. The problem required some work but they came in the following day and completed the job. They are honest and their price is competitive. There is no need to look around! Ben is so nice as he checked in a few times to make sure my parents were OK and that the gas inspection went well. I highly recommend these guys and would gladly use them for any future projects. Thank you for taking care of my parents!

Kyle C.

6/29/2019

Awesome awesome awesome! Nick was exceptional when it came to communication, knowledge, and friendliness. He was very courteous and called me in advance to let me know he was on his way (something that a lot of other services sometimes forget to do). When checking on our clog, he was very informative in letting me know what the potential issues could be and what he was doing to fix it. He made the visit more fun than business which helped the time fly as he was doing his job. He also laid out cloths in the bathtub to keep it clean and even wiped everything down afterwards. I would definitely recommend everyone call Free Flo Rooter & Plumbing with any plumbing issues. I know I'll be going to them for any future needs.

Amber N.

07/05/2022 12:00:00 SA

Outstanding Plumbing Service. Today-- Steve repaired a leaking pipe and got our water back on very quickly. He provided excellent communication. He arrived on time and promptly assessed the situation. He is professional and listens. I am very grateful! Thank you to Free Flo Rooter & Steve!

T C.

01/03/2020 12:00:00 SA

Had a leaky gas pipe under the stove. Called free flo since they have been excellent in the past. After we found a time that worked for both of us they showed up to test from where the gas is leaking. Found a loose valve and tightened it up in 2 minutes (literally 120 seconds) and it was all done. Asked what I owe them and they said they were just happy to help. Wished us a happy new year and went on their way

Seriously people, you don't get this kind of service. No hassle, no pressure, no upsell. Just awesomeness.

Lauren S.

11/13/2020

Free Flo Rooter & Plumbing is our go-to when it comes to everything plumbing. Being a homeowner has its ups but it can also have its downs - especially in an old house. Our house had a mystery sound coming from the walls for months. We finally called out the team and they didn't stop until they tracked down the source of the noise. They went under our house to tie down pipes and replaced our tankless water heater - voila, the noise was gone! When we started on escrow on a new house last month, we knew exactly who to call to inspect the sewer line at the house. Ben was prompt to respond and didn't hesitate to show up again to help investigate some claims by the sellers. He was thorough, honest, and above all made sure we understood everything. I can't emphasize this enough - THEY ARE THE BEST PLUMBING TEAM AROUND.

Jon S.

9/18/2019

Free Flo rooter came out on time and described the repair needed without upcharging me or trying to sell me on something else. I used the yelp app to see if they could come out to my house. 2 hours later, they were at my house and fixing my clogged sewer line. Steve came out and did the repair. My wife and I were pleased and happy with Steve's workmanship and pride in his work/job. We just remodeled our house and did our floors, without even asking, Steve had shoe covers when he entered our house. Everyone else that has come to our house, came in with dirty shoes which made it a hassle to clean up after. Thank you Steve and free flo!!!!

Mary J.

7/31/2013

I had an issue this morning with a clogged toilet and called Free Flo Rooter to determine what the issue was and get someone out to fix my issue ASAP. They were able to send 2 guys out that afternoon and got the job done in no time! They ran a snake through my clean out to clear out some roots that were blocking my pipes. Great customer service and good work with a 30 day guarantee on their work. Highly recommend them

Larae L.

07/05/2022 12:00:00 SA

I usually never have such excellent service when it comes to home repair, but free flo rooter delivered beyond my expectations. During a holiday weekend, when I couldn't find a plumber to fix a leak I had in the backyard, Nick from free flo rooter arrived within 3 hours. He was extremely thorough and took the time to explain the issues without making me feel rushed. He even came back the next business day to follow up, then later texted me asking how the service was. I am super impressed with the service and customer experience.

Pauline D.

08/06/2021 12:00:00 SA

Steve is very nice person, professional, he come check my sink , and also give very reasonable price . After two days he fix my sink and clean up very thing , very nice job . Just like all you see the five star reviews. They did deserve it. Strongly recommend them. ,

Gabriela S.

10/14/2021

We just got back from our trip and our toilet wasn't flushing or filling up water and so we called and they immediately sent Nick and fixed it. He explained everything and finally flash is working. I definitely recommend them if you have anything plumbing related. Nick was very nice and very imformative. Appreciate the fast response!

LanDai T.

3/28/2022

I have used Free Flo Rooter for the last couple of jobs. I am very happy with their service.

Patrick came earlier than my scheduled appointment and he did a great job in fixing my clogged drain in the shower. Not only did he explain the process in detail, but he also gave suggestions on how to prevent the problem from happening again.

I definitely recommend using them for your plumbing needs.

Lily V.

3/13/2020

We underestimate hot water until we no longer have any. Our water heater gave out and Free Flo Rooter & Plumbing saved the day. Dino was honest and gave us options before my husband and I decide on our plan of action. Dino is a kind and knowledgeable man, he is friendly, reliable, and communicative! We have hot water again thanks to Free Flo Rooter and Plumbing. We couldn't be happier. We will only use Free Flo Rooter & Plumbing from now on. Thanks Again Dino!!

SW L.

3/20/2021

Josh was super helpful, fast and knowledgeable. I was having clogged kitchen sink and Josh fixed it in less than 10 mins. He also offered to go down my house's crawl space to check if anywhere else is leaking. Took a few picture for me and gave me recommendations. Price is reasonable and offered 14 days warrantee. Definitely will refer him to anyone.

Mary D.

9/15/2015

I was referred to Free Flo Rooter by my uncle who knows very much about plumbing! When I woke up in the morning, I used the restroom and sure enough my toilets backed up into the bath tubs! I know nothing about plumbing, I called these guys and they came within a hour of my call! They told me it was a mainline issue and they fixed the issue right away! Their prices were so reasonable I couldn't believe it .. Ben was very helpful and asked me before doing anything. He did tell me I needed my mainline taken care of and I said whatever makes this problem go away, do it! They're amazing guys and they're prices are even more amazing! Call Free Flo Rooter are my new go to plumbers!

Eduardo E.

9/23/2018

This is my second review for Free Flo! My homie Ben came out on Sunday and unplugged my tenant's toilet and diagnosed my plumbing problem. I'd give these guys 10 stars if Yelp would let me. Got plumbing problems? Do yourself a favor and call Free Flo.

Ginger V.

4/18/2018

We have a property in South Pasadena that had a water heater that needed to be replaced very quickly! I called Free Flow Rooter and they quickly had someone come out to assess the problem and ultimately replace the water heater. Josh was professional, very nice, prompt and knowledgeable. Also the price was extremely reasonable. I couldn't ask for a better experience!! I will definitely be calling again!! Thank you Josh!!

Kelly L.

12/12/2016 12:00:00 SA

What can I say about these guys? I had a water heater leaking and they came out right away and took care of the problem! Free Flo Rooter is now my go to for all plumbing issues!!

Thank you guys so much!

S K.

10/25/2019

I just had my tankless water heater serviced by Anthony. He called ahead 20 mins before arrival and answered all the plumbing questions even the ones that were not related to the project he was hired to do. Really pleasant, professional, and left the place clean after the project. Thank you anthony!

Holly R.

1/27/2021

Nick and his team did a great job on our old plumbing. We were quoted more than double from another company and chose Free Flo because they have been reliable before. Will be using them again.

Ford G.

08/04/2016 12:00:00 SA

I'm bookmarking this company...we had a clogged kitchen sink and a stalled garbage disposal. They responded quick to my Yelp message and returned my calls too. The work was completed quickly and at a fair price.

April A.

3/23/2020

Steve and his crew worked on installing laundry hook-ups for my unit. They were all so professional, efficient, and friendly. Steve clearly explained the work that was being done and answered all my questions. He even called me the next day to follow up and make sure that there were no leaks. Great service! We now have a working washer and dryer, allowing us to stay safer at home. Thanks so much!

Matthew C.

6/26/2019

Can't recommend Ben highly enough. He de-rooted my pool drains and has helped me on several issues with my recently purchased 100 year old home. Does great work, price is very fair, and I will only use him from now on with any plumbing/root/leak-finding issues!

J H.

09/05/2018 12:00:00 SA

Ruben was great!! Fast and efficient! Super friendly and lovely. Will definitely use again!!!

M L.

08/11/2021 12:00:00 SA

Agree with all the 5star reviews. Reliable, professional, explains thoroughly, easy to communicate with (via call/text). Josh was very knowledgeable and gave options, accurate prices, and recommendations. Wore masks during covid.

FreeFlo team were the only plumbers (vs. 4 other businesses) willing to take on my broken gas line project, with reasonable pricing and efficient work timing. I liked how they preserved and placed aside our garden plants, while excavating the backyard. They also left the workspace as clean as they could (it rained that week). Trustworthy work, provided a 10year warranty.

Bonus: I spoke with workers, who said they've enjoyed being on the team for many years because the business owners treat them well. If you're going to offer refreshments, they prefer sodas over water.

10/10 Great job, thanks! :)

L L.

5/13/2021

Our kitchen sink backed up and no easy remedy would clear it up so I started calling around 5 pm hoping someone was available in the near future. I was expecting I wouldn't be able to fix it until the next day but so glad when Free Flo said they can have someone out within the hour. Nick came in 20-30 minutes and was very nice and professional. The kitchen pipes were quite clogged - so glad he was able to fix it on the same day - yeah - nice to have a functioning kitchen! And glad to have found a new plumbing company we can rely on.

Jackie D.

02/03/2019 12:00:00 SA

I am so grateful for good people like Rafee and his team! This is the kind of care and attention you always hope for - seriously look no further, these guys are honest and offer superior above and beyond service. I mean, it's Superbowl Sunday and suddenly we had no hot water! Guests were coming over and I thought I might have trouble finding an available plumber, but Ben was here in less than an hour and had us up and running again in no time, no problem at all! He was prompt, friendly, informative and professional. He offered great service... even removed his shoes before coming into our home :) He was very respectful and gave us some great advice too. I will be sure to call them again and I highly recommend them to anyone! Thank you Rafee and Ben, you offer excellent service!

Armando G.

7/30/2023

Anthony from Free Flo Rooter is a consummate professional, always going above and beyond to tend to his customers. He's honest and reliable, never tries to upsell me. Strongly recommend!

Cynthia A.

10/29/2018

This place is awesome! Had a garbage disposal backup. I reached out to them today and they immediately got back to me. Ruben came to my house and was super friendly to me and my dog and got the job done quickly. The price was fair also. Thank you again!

Cole L.

11/10/2016 12:00:00 SA

Ben and Rubin just repaired a toilet the previous 3 plumbers could not. Showed up early - ran out to get parts on the spot and complete repair. Friendly, proficient, professional guys. VERY impressed and highly recommend them. Just fantastic guys - they are also dog whisperers, letting my Shih Tzu act as their apprentice!

Jane W.

9/30/2019

I've used Free Flow Rooter a few times, and every time they are GREAT! They are always really quick to respond and send someone out to take care of the problem at hand. Today I called because my kitchen sink was backed up...and they sent Nick out within an hour of my call. He couldn't have been any nicer or more professional. He took care of the problem quickly and explained everything. Dealing with home maintenance issues is never fun, but these guys always make it as painless as possible. Whenever anyone asks if I know a good plumber, I recommend these guys. Thank you!

Patty F.

08/12/2017 12:00:00 SA

Glad that I found them on Yelp and the owner, Rafee, replied quickly within 15 minutes. I like that he can schedule an appointment for Saturday, which is convenient for me and they showed up within the promised time range. They seem knowledgeable and was quick at diagnosing the source of leakage below my bathtub. It was the waistline and overflow, which Rafee and Ruben repaired at a reasonable price. While they were here, I also asked them to replace a faucet, which Ben did probably within 20 mins, much faster than any of my other plumbers before, not to mention they did it at a good price :). They also cleaned up well before they left. Rafee is also very responsive to all my questions and concerns afterwards. They will be my go to plumber for sure.

Robert A.

4/15/2021

A few plumbers came by previously and were unable to figure out the issue with our toilets. Nick and Anthony from Freeflo came by and within a few minutes identified the problem, fixed it and were so helpful in describing what the issue was. Will definitely be my go-to plumbing company from now on

Wendy P.

08/12/2013 12:00:00 SA

I live in los Angeles had an emergency clogged bath tub and called Roto Rooter, Mr. Rooter and free flo rooter in the evening. Free Flo plumbing gave me the best price and came out in a couple hours. Other then there pricing the experience was professional and they are clean. This is the first plumbing problem I had but I will use them if I ever need plumbing again.

Casey P.

9/22/2020

I called Free Flo Rooter & Plumbing for a toilet issue on an early afternoon and Steve showed up at the house in a few hours. He founded out the problem quickly and it turned out our sewer line was clogged by tree roots. He was very helpful explaining the issue and cleared it up for us quickly. Super professional and efficient! Highly recommended!

Cassandra P.

11/10/2019 12:00:00 SA

We called Free Flo Rooter & Plumbing after our kitchen sink started backing up on a Saturday night. I called Sunday morning and they were able to come out within an hour of calling! Nick arrived and was very professional and was quick to identify the problem and fix it. He provided helpful information on what was causing the issue and how to prevent it in the future. Very impressed with their service and would highly recommend them!

Al J.

2/25/2021

Free flo plumbing did a great job of unblocking a stubborn clog in my toilet and were very quick to come to my home.

Jeff H.

10/27/2017

We've had several plumbers out to our house, and Free Flo is simply the best. They get here fast and they do a great job for a fair price.

Brian R.

10/30/2021

Free Flo Rooter & Plumbing are the Real Deal. I have utilized their services twice now, and both times they have been perfect!! The plumber that has taken scare of us Nick, was personable, efficient, and speedy. I would definitely recommend their services to my friends, Family, everyone. The gentleman that I spoke with @ Free Flo to set up my appointment was organized, and easy to work with. They are the only plumbers that I will call! Thank you Free Flo

Michael W.

11/27/2021

Found a leak in our cast iron sewage line. Came out on-time for estimate. They were able to match another estimate AND repair sooner, on the Saturday after Thanksgiving.

Repair only took 1 hour and they rescued our weekend.

Efficient, on-time, flexible. Great company to work with. Will recommend to others in the future!

Thank you Josh and Chano!

Maria H.

2/28/2021

Absolutely the best service!!! Love this family owned business that really cares about doing the right thing for their customers. I got tired of waiting for my husband to fix our shower. Found Free Flo on Yelp and made the BEST decision!!! Customer contact and response was on point. Thank you so much Ben for taking care of us. You are a kind person with a beautiful soul!

Casey S.

06/10/2021 12:00:00 SA

We had a great experience with Free Flo!

I was able to get in touch with someone right away to schedule an appointment.

The technician, Nick, was even able to come earlier in the day than was scheduled! Nick fixed the clog and out shower and educated us about what was causing the clog and what to look out for with our house since the piping is older.

He also answered all of our questions and replaced a part in the toilet and in the sink. He was great!!

I would definitely use Free Flo again.

Justin P.

8/21/2017

We had a backed up floor sink that needed to be fixed in a hurry. Thankfully these guys really know how to get moving. After posting the job, I got a quick email and call back and within 2 hours the drain was clear. We are now back in action. I'm going to keep these guys in mind for all future plumbing needs.

Peter B.

5/16/2023

Our kitchen sink was backing up and not draining. I called free flo rooter and Ara came the next day. He was great, professional and polite. He gave us an estimate and clearly explained the situation before beginning the work. Ara was knowledgable, respectful and a very cleanly worker. We will definitely use Free Flo Rooter again.

Monika C.

12/06/2018 12:00:00 SA

Nice guy, on time. A friend fixed the problem, so we didn't get to use him.

Jay Y.

2/14/2018

Excellent service!! The two gentlemen arrived on time. They gave me a great estimate and then even reduced the payment amount after they found the problem. I highly recommend using

Chris C.

10/10/2018 12:00:00 SA

Nick was great. He quickly accessed our problem, and fixed it in no time. We will be using this service from now on. They also wore pink shirts in honor of breast cancer awareness month. So cool! Thanks guys.

Margarita P.

08/08/2022 12:00:00 SA

Highly recommend this company. Timely appointment, prompt response and Patrick, the technician that came do the work went above and beyond.

k s.

3/30/2019

Great job! Ben and Anthony came out to give an estimate and wound up fixing the problem on the spot. They gave an excellent price, especially for the weekend. It all started with a pool of water I noticed on my front lawn. I dug it up a little and figured it was something other than the sprinkler pipe. I wasn't planning on fixing it so soon. But it's a good thing I did, since Free Flo dug up the section lawn to show that it was a big leak in the water main. They replaced the faulty section of the pipe and even replaced the section of grass to make the work look seemless. Thanks again guys!

Jody R.

08/01/2019 12:00:00 SA

BEST SERVICE! BEST PRICE! Let me start by saying I had 5 companies come out to give me quotes on a full house repipe (water & sewer lines). Out of the 5, not only was Free Flo Plumbing BY FAR the best pricing, I got such a great vibe from Nick that we hired them on the spot. Nick gave me a complete detailed description of everything that needed to be done, but unlike the others, he gave me options with pros and cons for everything that could save us money. They were able to start within a couple of days instead of waiting a couple of weeks like the others. He spent extra time working on our shower heads so we did not need to replace them, he sent me pictures and updates during the project (I was at work, my husband was home), when he got to a spot where there were new choices to be made, once again he gave me the pros and cons and how much it would save us. He said it might take 3 days, but he would try to get it done in 2. They got it done in 2!! They made sure when they left the first night that our water was back on and ready to use. He texted me the day after it was complete to ask how our pressure was (IT'S AWESOME!). He said to let them know if there are any issues in the next couple of weeks before closing up the walls and they would come to take care of it. Not only was the price & service unbeatable, Nick was super friendly, super helpful, and super trustworthy! I will be using them for all of my plumbing needs from now on. Oh, and like the other reviews say, they are great with dogs!

Patricia M.

10/10/2020 12:00:00 SA

The water heater was fixed and we were totally satisfied! We liked this company so much we needed their help again recently. They did not disappoint! Dino is an excellent plumber. Always helpful and on time!

Hunter C.

5/20/2023

My parents and I had a clogged toilet and no other place was open this morning. Anthony came way earlier than expected, which was great, and not only fixed the problem within minutes, but gave me a brief overview and things I can do in the future if this problem arises. My mom swears on this place, and now I know why. Only going here if any future problems arise. I really appreciate the customer service and knowledgeable workers you guys have. It goes to show you are doing it right.

C. K.

7/27/2022

Great company! Quick friendly and reliable. We had a guy name Nick who worked on unplugging our main drain. He seemed very knowledgeable! Definitely the best plumbing service we've experienced.

Mykey B.

02/11/2018 12:00:00 SA

Free Flo is a very professional company who cares about customer service. Their quotes on multiple jobs have been lower than their competition and they stand behind their work. Ruben was very patient, knowledgeable and practical throughout all of my phone calls with a laundry list of questions and concerns. Josh was also very nice and accommodating and did a thorough job in both writing out a detailed invoice and performing his work. We would use Free Flo for any future plumbing needs.

K L.

7/15/2019

Nick at Free Flo has been a pleasure to work with. I had some very expensive work at my place that required the opening of the street and the replacing of a collapsed pipe. They took care of the city permits and had it completed within a few days. They also have replaced my water heater with a new electric water heater. Overall, these guys are great and highly recommend their services.

Kevin M.

9/22/2018

Updated review: had a communication breakdown on setting appointment but they followed up quickly after the mixup. Had them hydro-jet one of our main drains that was clogged with tree roots at every pipe joint for 40-50 feet. Previously had to have the drain snaked every 6-8 months but the hydro-jet blew out those roots clean as a whistle. The gents were quick, thorough, and great to work with.

Eman's F.

12/18/2019

Great company! I was scheduled for a Thursday but technician called me on a Wednesday a day early because they had an opening and came right away. He was very professional. We don't wear shoes in our home and he came equipped with his own shoe covers. I usually get attitude from workers because they don't like wearing shoe covers and if they do wear them they go outside with them and come back in. My toilet was not flushing right so he used an auger and connected a little water hose in he toilet bowl that had came off. He did not make a mess or drop any water he even covered the area he was working in with plastic. He fixed the problem and was on his way. I was very pleased with the professionalism and how respectful he was of my home. Thank you very much appreciate your great service.

Mark A.

04/03/2021 12:00:00 SA

Had the same issue with our bathroom drains (clogged outdated pipes). They were very fast in responding to my concern on yelp and scheduled a service the next day. Anthony was very professional and explained everything. Thanks again for helping us! We will definitely contact you for our future plumbing needs!

Steve W.

05/07/2021 12:00:00 SA

Ran a camera line for checking out home drain lines and performed the service professionally. Price was competitive as well.

Saleh S.

08/02/2019 12:00:00 SA

I had an emergency failure of my toilet and called Free Flo Rooter late last night. Steve came by first thing in the morning and replaced the fill valve in no time. Will definitely call again for future service.

Quick response, great service, very affordable.

Nicholas L.

10/22/2019

Quick update - I started having an issue with my sprinkler system. I called out Nick and his team and we determined that the issues were a water pressure regulator from the city piping end of things, as well as a damaged solenoid within my sprinkler system itself.

Nick took care of both issues - even though neither was any direct fault of his - and asked only for a handshake at the end. This is truly above and beyond service.

He's won my loyalty. Let him win yours too.

David B.

1/21/2021

Nick was so great. Not only did he save the day with my clogged drain pipe, but he was quick to understand and explain the issue causing the reoccurring problem. A friendly straight forward problem solver. Would definitely call Free Flo again!

Grumpy G.

5/23/2022

We've had Free-Flo come to our home a couple of times to take care of multiple issues--toilet replacement, repair of another toilet, shower head installation, and faucet replacement. We've been very happy with the work and good customer service, so we plan on using them for future plumbing jobs. Our son happened to be here during one of their visits and thought they were better in cost and service than other plumbers he had dealt with.

Joey B.

03/06/2023 12:00:00 SA

Free flo was terrific! Our garbage disposal started leaking, and we needed a new one asap. They gave us a competitive quote, and came out the same day. (We had already purchased a new one, as we were going to try and do it ourselves, but then realized electrical was involved so needed an expert). Ricky was our technician and he was great: personable, professional, very competent, and got the job done quickly. He triple checked that there were no leaks, and I'm confident that this one will last us a long time. Thanks Ricky!!

Baiyu D.

10/27/2020

Josh came to help us with an emergency pipe leak. He came over quickly, and had the job done super fast as well. It was a great experience. Highly recommend!

Robert A.

4/19/2021

Nick came by to fix a clogged bathtub and did a comprehensive review to troubleshoot other issues that may be causing the clog. He showed me how badly corroded my old iron cast pipes were that led to my main line drain and recommended they need to be replaced. He was on time, efficient, and the Free Flo team has now done great work on this current job of unclogging the bathtub, replacing corroded pipes, and an older job of fixing root problems and replacing old main line pipes that connect to the street. Free Flo does a fantastic job every time and are my go to for any plumbing issues if/whenever they occur. Highly recommend.

John L.

10/27/2021

This is my second time hiring Free Flo Rooter. First time Ben came beginning of this year and cleared out roots that have been growing in our exit pipes late night as we had a tough clog in our system. He stayed quite some time to clear out last 10 years worth of root system that trapped the drainage to the street. And later came back the next morning to continue clearing any leftovers in the pipeline. Very thankful for this. Ever since our flowage has been quite clear without any issues. Better than we had it before. He is very thorough and made sure the job was complete before leaving us.

This time, we had a smell developing in the house upstairs, and Nick came by and found that the smell was created from a leak under our first floor guest bathroom sink that seem to have been installed incorrectly by a different installer in the past. Nick made a temporary adjustment the first day, then I scheduled him to return to finalize and change out for new pipe parts recently. Since the completion of the job, there has been no more smells upstairs nor downstairs. Very happy satisfied with the results. Will definitely continue to utilize Free Flo Rooter & Plumbing for any future needs. Thank you so much for your hard work. Looking forward to our next servicing requiremen

David L.

11/27/2019

Nick came out and saved the day. I wouldn't consider calling anyone else for plumbing or sewer issues. 6 stars

Jen P.

3/16/2021

After calling/researching a number of plumbers in my local area, I am so happy that I decided to go with Free Flo Rooter and Plumbing. Josh was professional, answered all of my questions/concerns and most importantly completed a thorough job (appreciated how clean their work is done). I highly recommend them for any of your plumbing needs and I will definitely be using them in the future.

Justin W.

08/02/2023 12:00:00 SA

Ara was amazing. He spent time making sure everything was squared away before leaving.

Truc M.

05/03/2021 12:00:00 SA

Appreciate that they showed up in a mask, as safety is a priority right now. The work that they performed was great from the initial consultation to the final installation of the new toilets in two of our bathrooms, with the exception of one snafu, which was remedied promptly and to our satisfaction. Anthony was a true pleasure to work with and was very knowledgeable and reliable. We also found that their costs were reasonable. Hence, we would recommend FREE FLO-ROOTER for your home plumbing needs.

Li F.

05/06/2022 12:00:00 SA

I am a property manager. Two weeks ago, one of my managed condos had a plumbing (clogged drain) problem. Patrick came and provided good service and solved the issue. He is friendly and professional. I will definitely use him if any of my tenants have plumbing issues.

S M.

6/14/2023

Found them on Yelp and the service was first rate! Ara responded to my service call the same day, gave me a quote and resolved my plumbing issue that day. I will use Free Flo Rooter & Plumbing in the future!

A S.

09/07/2020 12:00:00 SA

I have to say, it has taken me 7 years of living in Altadena to finally find a reliable and knowledgable plumber. I have a very tiny crawlspace which means most plumbers won't even attempt to do work at my house. But, Free Flo knew exactly what to do and showed no trepidation. They replaced some of my sewer lines and installed a cleanout. Top quality and quick work was done. They even worked over the holiday weekend. Nick, Dino and the rest of their team were outstanding. I especially appreciated the way they explained every bit of work they did, told me options available, and recommended a path forward for ongoing maintenance. They even walked us through the video of our sewer line and explained everything we saw. They do not recommend unnecessary work just to make an extra buck. Finally, honest and experienced plumbers. They're getting all of our work on path forward. A great team and highly recommended!

Marine K.

10/04/2018 12:00:00 SA

I been using free foo rooter for years now. I love these guys. Always reliable and affordable. From back then to now they still treat me like I matter and always there for me. I can always rely on them for any plumbing problem. I love the breast cancer awareness they are doing now for the month of October wearing pink shirts. Awesome guys!

Kelly F.

02/10/2021 12:00:00 SA

They provided a quick reasonable quote for removing a clog from our shower. Super easy to schedule. Confirmed ahead of time. Brought their own PPE, including booties. Overall solid experience.

MJ H.

09/09/2020 12:00:00 SA

I contacted Free Flo Rooter to change the cast iron sewage line in our crawl space all the way to the streets. We also had 2 clean out installed on our front lawn. I dealt with Josh over the phone and with Dino for the estimate prior to D-day. The job was done by Dino, Charlie and Kevin. Josh did stop by to assist. Tentatively a 2 day job ended up being a one day job. They are on time, clean and respectful of our house (pets, kids, shoes off, COVID-19 precautions,
---- masks on and 6 feet social distance). The price quoted is what it is, very fair prices. They did a great job!! I can vouch for their staff: Dino, Josh, Kevin and Charlie were fantastic. Everyone did an awesome job! I highly recommend them for big and small plumbing jobs. Thanks guys! We'll call you again!

Terry C.

1/17/2018

These guys are great! I called them because of a leaky tub faucet and they sent Josh out within an hour. After diagnosing the problem due to a faulty part in the shower handle, Josh made some calls to order a new part and came back within a reasonable amount of time to replace the part. Easy to work with and very thorough.

Mike M.

6/23/2020

They installed an outdoor shower with a tankless water heater. They also hooked up the outdoor sink to the hot water and added a couple new hose bibbs for my back yard. Steve helped me select a water heater, and he was super flexible with changes that I asked about, even in the middle of the job. The guys were all very polite, and did top notch work. I HIGHLY recommend for any job small or large!

Paulet A.

10/27/2011

I had a bad leak at my store causing tons of issues and water was leaking everywhere. I had a plumber come in and work on it for 8 hours and couldn't fix it. A friend of mine told me to try Free Flo Rooter and I called them at midnight, let them know about my emergency and they had someone come out to check things out within 30 minutes. They worked overnight from midnight to 6am and got the leak completely fixed! Reasonable pricing, amazing service, very skilled plumbers. I'll be using them again for sure and letting my friends know too. They saved me so much headache and know what they're doing unlike the others I've dealt with before.

Fausto D. C.

01/05/2019 12:00:00 SA

I am pretty fussy about taking care of my home in Pasadena so I try to be very careful about who I get to do work there. For plumbing, I rely on Ben at Free Flo Rooter & Plumbing. He's the best. If you are looking for professionalism, reliability, reasonable pricing, and dependability, a splendid plumber who stands behind his work, Ben is the guy. He is the first person I contact whenever I have a plumbing problem. He has already taken care of several projects at the house for me, each one more complex than the last and I expect he will be handling more work when I call him again.

Teresa V.

03/07/2021 12:00:00 SA

I have a problem with my sewer and I needed someone to assess the issue. Anthony showed up the same day, called in advance with ETA and arrived on time. He is professional and very generous with his time. He explained to me couple options in detail. He really listened to me and even said I could call him later if I needed more clarification. Thank you Anthony for being so kind!

Ashley A.

3/13/2020

We needed someone to help us unclog our garbage disposal, after accidentally dropping some glass into it. Free Flo did an amazing job! They were on time, professional and incredibly quick. Thank you so much!!

F 3.

8/16/2021

DO NOT LOOK ELSEWHERE!!!! Free Flo Rooter & Plumbing absolutely a professional service from taking my call & for NICK on his professionalism that was ver, very helpful. I called & within an hour NICK arrived.

No question I was skeptical at first beginning my search and honestly I am very happy I choose Free Flo Rooter. NICK provided me with great service, advice and just being flat out honest of what could be done either to repair or not to repair.

If & when I do have plumbing issues, Free Flo Rooter & Plumbing is who I will be calling on.

Thank you Gentlemen!!

Frank

David W.

5/25/2023

Ask for Patrick M. !!! I own several properties and have worked with many plumbers. Patrick was very professional and very THOROUGH. You can find 10 qualified licensed plumbers and only 1 of them will stand out with quality service, meticulous care, and genuine friendliness. I will not go to any other plumber anymore after my experience.

I only had one problem in the home, limited to one bath. He came in, fixed the problem, evaluated the rest of the house, gave me friendly advice on things to do for prevention and investments to consider to prevent further stress on the piping. Pros and cons of all decisions. And asked for nothing in return but a handshake.

Can't find this type of service anywhere. Patrick M.!

Farhad A.

11/26/2021

I'm sitting here during thanksgiving, reminded that I've got to do a review. And, the turkeys got 6 hours in the oven...and all the sides are done...so I've just got to sit with the football games on until that bird is ready.

And then I make the connection. I'm having a good thanksgiving. And some of that...sure, it might sound cheesy or contrived...but some of that is due to the guys at Free Flo.

Now I can't comment on what they do or how much something costs. That's not anything I have familiarity with. But what I can comment on was that I had a number of fairly serious plumbing issues. Broken pipes under the house and the main line with aggressive roots clogging the system. I primarily worked with Josh, but have spoken to Ben on occasion as well. Both guys friendly, no nonsense...you know, like straight forward. This is your problem: this is the cost. And you know, it was expensive. But for the work, materials, time, staff...I feel like the cost was fair. And sure you can shop around and get a hundred bucks here or there different...but if you don't know what to expect that is what I can comment on. I can say that these seem like good guys, they fixed every one of the issues, they did not push or pressure, I felt like Josh went out of his way every time, and the cost was appropriate for all the resources involved.

I blindly reached out to them years ago when I first bought our home. And when these latest plumbing issues happened I went back to them. I'm glad I did. It's a service none of us want to have, none of us want to go through plumbing problems, but its good to know that if anything comes up I can always reach out to Josh and the guys at Free Flo!

Jessica H.

11/15/2018

Great experience with Free Flo Rooter & Plumbing! Nick was very communicative, approachable, professional, and knowledgeable throughout the entire process. He made sure that I was informed every step of the way and truly went the extra mile to fix the severely clogged pipes from our kitchen sink (it was not an easy job). Happy that I have their services to rely on in the future!

Valentine D.

5/15/2021

Nick was very efficient and fix the trouble. He explains the issue and provide the solution. Very happy with service. Always they come on time and very affordable.

Mark B.

01/12/2017 12:00:00 SA

I had 4 plumbing failures in my home that the Free Flo Rooter & Plumbing spent over 3 hours repairing today. After very thoroughly diagnosing my daughter's shower issue in great detail, they went to pickup the parts needed to properly repair this shower. Having earlier diagnosed the problem with leaking water under my kitchen sink, they came back with a garbage disposal to repair the water leak under my kitchen sink. They repaired the 2 additional plumbing issues in our bathroom with total professionalism. These guys were just incredible. They were knowledgable, personable and just amazing. I would highly recommend Free Flo Rooter & Plumbing for any plumbing repair.

Natalie S.

8/27/2021

Free Flo saved my life! And probably my house, and most certainly my bank account ;)

Nick is not just your average run of the mil plumber - he is truly a master at his craft. He is trust-worthy and brings you along for every step of the way with documentation, options, explanations, and solutions.

I bought a old 1920s house and the inspection was poorly done. We've been having problems for last few months with our plumbing and sewage - other plumbers came out and just kept putting Band-Aids on the problem. (Turns out they were making it worse, I later learned)

I heard Nick and Feel Flo were really good from that friend who knows everything - and I reached out. He identified that my sewer line was cracked, damaged with roots, and then I also had water and sewer leaks under the house. It wasn't great news but Nick has been working with me to keep costs down BUT get it right.

The sewer smell is gone, there are no more clogs and leaks, and I took a shower this morning and the water pressure was on fire

I trust him and I highly recommend him!

Photos of the damage BEFORE :)

Kendra H.

06/04/2019 12:00:00 SA

Super helpful, friendly, and HONEST.

we called for our kitchen sink backup at 9:30 pm- they came by and took a look, but decided the state of the pipes was so bad that we should wait till tomorrow and replace it all.

Then he helped us figure out a way to catch the leaks and keep the cat out of the sink overnight! Talk about above and beyond.

10/10

Kristin H.

2/13/2023

Very happy with the service provided by Free Flo. Very responsive and informative and would definitely recommend.

Angelica H.

5/26/2023

Anthony called ahead and arrived on time. He was respectful (put on shoe covers) and friendly. I appreciated that he explained very clearly what the problem was and how it should be fixed. He replaced the shower handles (and inner workings) with new parts and got everything working in a timely manner. He was careful and cleaned up everything when he was done (left no trash behind). I was very happy with his work.

Taline M.

09/03/2020 12:00:00 SA

These guys are lifesavers multiple times over, it's time for me to write a review! This time around they are here at 10:15 pm fixing a leak that could have become an even larger problem if it hadn't been taken care immediately. If you want reliable, professional, and REASONABLE! I promise you if you use FREE-FLO you will never use another plumbing service again.

Jess Y.

11/07/2020 12:00:00 SA

Anthony and Ben came by even as our power was out at our home.. they managed to get a portable roto rooter to help with our drainage issue in our bathroom. They were quick, punctual and super helpful. I highly recommend their services... super cool dudes and much better than the smell good plumbers! Thank you so much!

Rochelle J.

11/15/2021

2nd time using this service. Ben came to both of our emergencies and plumbing concerns. He explained everything so well and his rates are the best. Ben and Anthony were both Kind and courteous. We will be booking them again in the future. Even if you have a plumber consider them for an estimate.

Elizabeth B.

03/03/2020 12:00:00 SA

My bathroom sink was draining very slowly. I assumed it was a hair clog and I'd been treating it as such, but nothing I was doing was working. Anthony came out and snaked the line. He wasn't finding hair where it normally is, so he went farther back and found a bigger clog down the line. It was string or yarn or something (I have kids, so it could have been anything). He did a great job and my sink is draining well.

Also, and this is really big for me, we have a Pit Mix. He's a rescue and he's very protective of me. Anthony approached him calmly, got down on his level and let our dog accept him at his pace. Now they're best friends and I don't have to worry about anyone getting hurt. It's a tremendous relief to find someone who is personable, good at their job and good with our dog. Thank you Anthony!!

Jenna P.

3/29/2016

Ruben and Ara replaced my broken water heater. They were professional and fast! They arrived to the appointment ahead of time, and even hosed out my garage and cleaned up after they were finished. The prices were very fair compared to other companies and I would definitely recommend them!

Keira Y.

10/11/2021 12:00:00 SA

I cannot express how much I appreciate their help!
The house had a low level sewer smell for a long time. We had at least 4 plumbers prior coming to check the issue and they all gave us different answer. We did sewer cleaning, camera, smoke test ...etc. but the problem was still there.
Steve and the crew showed up and they found the issue right away!
They are really friendly and patient. Explained all the details to me with photos. They were amazing!
Highly Recommend! Now I know who is my go to person next time if I have any plumbing related issue!

Hc C.

5/13/2019

I initially had bad experience with this co, they addressed it quickly. Because of this and their extra effort, im giving them a good 5star review.

Steve L.

5/14/2020

Awesome job!!! I made a call this morning and Steve was out here ASAP. He called me when he was on his way and cleared up the shower clog that we had. Steve put in work and got the job done right!! Awesome Job Steve!! I totally recommend Steve and the next time I have any problems, Free Flo will be my first call!

Fran S.

5/25/2023

Steve and his team arrived quickly, they were exceptionally polite, knowledgeable, and had everything they needed to fix our problem. He helped us understand what happened and gave us peace of mind for the future. I highly recommend their team!

Dan D.

4/28/2023

We've used Free Flo a number of times and originally selected them based on their high Yelp reviews. Both Ben and Nick are very knowledgeable and get the job done right. Just had Nick come out in the evening for an emergency fix - he got it done quite quickly and efficiently. I highly recommend Free Flo.

Cam O.

12/20/2019

Free Flo was quick to respond to a clogged drain. Anthony came over and was also quick, efficient, super nice and VERY clean! Price was the lowest out of the 5 i contacted as well. I will definitely use them again and be sure to request Anthony!

Lawrence F.

9/26/2022

This is my second time using Free Flo Rooter and both times Nick helped me out. They identified a leak from the second floor restroom into the garage below. He's thorough, responsive and knowledgeable with all things plumbing. What I appreciate most is that he's upfront with the cost and provides text/video updates of the progress.

R L.

02/06/2019 12:00:00 SA

Great service really nice staff.
Having trouble with my water heater and Ben and Anthony came out the same day and fixed the issues. Ben was so kind to look at my faucet and offer advise.
Thank you both for your prompt service I will be using this company again in the future.

Gavin W.

7/21/2020

I was recommended to them by a friend (a Pasadena resident) and set up an appointment. Dino was prompt, friendly, knowledgeable, honest, and trustworthy. The last three being the most important traits that I look for. I am very happy to have found them and would happily hire them again in the future.

Miranda N.

2/28/2022

This is my second time using this team, and I'm committed. Their technicians are on time, respectful of your space and schedule, quick and efficient, and fair on price. It also doesn't hurt that they're dog friendly (and completely friendly and unphased by my curious and somewhat worried pointer). Thanks for getting my sinks all fixed up!

Cindy K.

7/17/2019

Great service! Called down the list on yelp on a Saturday evening, only one that could come that night to work on my clogged sink. Josh, my plumber was super nice, respectful and got the job done, and explained that it wasn't even my fault and that it should be my building's responsibility since clog is way far down the pipes so hoping I'll be reimbursed for the fees, especially since I had to pay $90 extra for a late hours fee. Would def call them again

David T.

9/17/2018

Wow! I can't explain how thankful I am to have contracted Free Flo Rooter to tackle the nightmare project we needed help with in Van Nuys. Ben and his crew were responsive and professional throughout the entire process. Unfortunately; they probably lost money on the project due to the old lines that were previously installed and the unforseen issues that were buried underground. Ben was understanding and didn't hit me with the added cost. I will never contact another plumber again. They have earned my business for life.

Dawn C.

4/29/2017

Excellent excellent excellent!!! I honestly can't say anything better about this company. We messaged Ben and we at the last minute asked if he could come that night. Unfortunately, he was booked (which is understandable) but he said he'd let us know if there was any cancellations. Well, low and behold he text us at 3:30pm and said he could be there in an hour and there he was right on time!
He was beyond professional in every possible way, made great conversation while working and made us feel very comfortable. We needed a couple items for our install and Ben had them in his truck, no coming back later or running to get stuff he had it all right there. Gave us NO hassle whatsoever and made sure we were 100% fully satisfied before he left.

PLEASE do yourself a favor and use this plumber. You will not be sorry. Great price, great service and most importantly... QUALITY work. Thank you Ben, you're the best!

Steph W.

01/08/2021 12:00:00 SA

Nick is awesome. I called the company and they sent Nick the same day! Bath and toilets were clogged but he was able to figure out the problem quickly. Super friendly and sweet, I would not mind seeing him again, BuT we won't have to! Because he fixed it.

Manail B.

12/20/2022

THEY'RE RELIABLE, EXPERIENCED & AFFORDABLE! Yes, all 2,742 reviews on Yelp are spot-on of what they attest to. I'd give these guys 10 starts for the job they did at our house. This is our story:

Ben, Anthony and their crew came through after we were given the runaround from another well-known, local plumbing company. It took the other company, who shall remain unnamed, 3 weeks to come assess the issue and, after 4 phone calls, get us a camera inspection. We had to call them every day to see if they were coming on the scheduled day and time, to only find out that we were going to get rescheduled AGAIN! After firing those guys, it took Free Flo Rooters - Anthony, Ben, and their crew - only 2 weeks to drill my living room and kitchen floors, dig 5 feet deep and 12 feet long tunnel under my dinning room, refill the 5 foot hole and tunnels back up and pour concrete over it. We knew the job was major and will cost us thousands of dollars, but they made the process stree-free and quick.

We couldn't have asked for a better plumbing company. You will not find anyone else more reliable, trustworthy, and affordable.

Tam N.

12/17/2018

The drainage of my kitchen was clogged and Nick, a friendly guy, had done an excellent job in clearing out the drainage using a 70 ft snake. Since the clean out access is at 8 ft high, he had to be on a folding ladder with the clean out unit sit on his lap. One of his hand operated the unit while the other hand fed the snake and leaned to the wall. Even with his dedication, it took more than two hours to finish the job. The job estimate was given before hand and after all I think the price was very reasonable. I would not hesitate to call them again next time around.

Jel T.

11/23/2020

Nick came by and was very professional with fixing our toilet. Texted before arriving. Was very well informed and fixed the issue. Would definitely recommend!

Joyce L.

08/11/2023 12:00:00 SA

Free Flo is very professional and responsive. Patrick is very polite. He gave me a price upfront. Although the problem took longer time than he expected, he solved the problem without increasing the price. He also give me many tips to prevent similar problems going forward. Thanks a lot!

Zee A.

08/08/2018 12:00:00 SA

Good service highly recommend showed up as scheduled very clean good work great pricing thank you

Dante P.

3/15/2022

Firs time needing a pluming repair at our new home and contacted Free Flo, super fast and responsive and Josh made it over sooner than expected. He did an amazing job, couldn't imagine a better experience and will be coming back to Free Flo again with hopes of working with Josh! 5 star experience all around.

Phi P.

7/13/2021

I love the Free Flo Rooter team! Anthony is my guy. My wife and I have called him on numerous occasions and he was able to help us with whatever we needed help with. We needed help with our water lines in the house, sprinklers in the back yard, and water heater when it finally broke down from wear and tear. Anthony and his guys replaced and fixed everything seamlessly. He always came through when we needed him.

If you need help with stuff related to water at your home, these are your guys. They'll always do their best to help you with whatever you need. I always appreciate good service like that.

H B.

8/20/2023

Steve and his guys are the best! They get things done right the first time. We replaced cast iron pipes, had a cleanout installed, re-did an irrigation isolation valve, and got some other work done. They do CLEAN work and communicate well, which means they leave you feeling worry-free. At the end of the day, what more can you ask for? We spent ten years looking for a plumber we liked and have finally found them. Thanks Steve!

Philip G.

5/30/2022

Nick is the man. On time, super informative, and helpful. Did everything he could to fix it and ultimately did! Thanks again Nick

Alexander M.

7/23/2018

Top service! Requested a quote and within two hours they had arrived, fixed the sink and left. Never had a plumbing job done so smoothly. Nick explained what he was doing and what the problem was in detail as well as warned us about further problems we may have down the line due to old pipes. Friendly, honest guy. Extremely fair price.

Pavel M.

09/07/2019 12:00:00 SA

It's not easy to pick the right guy for the plumbing job. I liked the response time, the follow up phone call a honest estimate.
Yes, I would call this company any time I need a good and quick response.

Harvey C.

01/08/2022 12:00:00 SA

I had multiple plumbers sent to me from American Home Shield (STAY AWAY FROM AHS) in the past year and all of them combined could not stand up to the knowledge that Anthony from Free Flo had after spending just 30 minutes at my house! Thank you Anthony for your professionalism and courtesy and even wiping/cleaning up the laundry area after the job. Much appreciated!

Plumbing issues? Ask for Anthony if you want the job done right!

Zenko K.

9/25/2016

Ruben came out and fixed our plumbing issue ASAP and we couldn't be happier. He was friendly and very professional. Would call him again and again

Jeremy P.

08/09/2020 12:00:00 SA

After troubleshooting the issue with the company associated with the problem, Free Flo brought out Steve that same day. Steve solved the problem in no time at all!

Richard H.

2/14/2017

Ben was an amazing plumber that provided amazing service! Fixed the issue with my sink in less than 15 minutes at an affordable price. Will use their services again in the future!

Alicia H.

11/24/2021

Ben was great! Very responsive, with quick and efficient service. Highly recommend! Thanks, Ben!!

Julie L.

6/28/2021

Highly recommend! Good value and very knowledgeable servicemen. My kitchen was backed up for days and with one visit from free flo, the problem was solved in the next hour. Steve was very attentive and noticed our cap was not working and gave us a substitute with no additional cost. I really liked their service I called them again for another property. And again their service did not disappoint. Free flo will probably be my regular plumber at this point.

Carlo S.

1/27/2020

Had a great experience with Free Flo Rooter & Plumbing because of Anthony!

He took the time to walk through the work to be done as well as give me great options on how to proceed. As I had just bought the house, he even took the time to show me where my water shut off valve was and how to operate my manual sprinkler system.

After the work was done he showed me pictures of the repair work they did under my house so I would know it was done correctly. They are now my go to for plumbing work because of Anthony. Keep up the excellent work and customer service. Well done!

Is Q.

03/10/2023 12:00:00 SA

We had Patrick come out to fix our toilet and he was awesome! Very punctual and honest, not to mention great with pets. They definitely will be our go to plumbers if we ever need one again.

Diane J.

6/15/2023

Steve replaced the wax ring on our leaking toilet. He was fast but also explained everything to me as needed. Would definitely recommend!

Sonae L.

8/26/2020

The technician (Josh) came on time with a call to give me a heads up, was very courteous, and very swift in diagnosing the problem and was able to give me a resolution on the spot. I am always skeptical as I feel like Issues can be misled or blown out of proportion, but it was clear that he was not only very knowledgeable, but very honest. Really appreciated the whole transaction and would definitely call them for any future needs.

Timo K.

7/24/2019

They did a great job and came out on short notice when I needed them at my property in Studio City! Did great work and very good communication for a reasonable price!

Emily S.

4/25/2019

These guys are the BEST! I dropped an earring down my drain and broke the stopper trying to get it. I called and they came within an hour even though I told them it was non-urgent. They found my earring super fast and fixed the stopper that hasn't worked properly since we moved in! They also cleaned out my drain for me! They were very fast and super friendly. Will definitely be calling again for future plumbing problems!

Dion H.

02/06/2014 12:00:00 SA

Ruben & Anthony were great!

- They were cost effective and efficient on time
- They were friendly and professional
- They showed up during the time range they provided and called if they need running a little late or needed to postpone
- They were knowledgeable about plumbing issues and were willing to explain them in a way that is easily understood by people unfamiliar with plumbing

The service location was at an office - I highly recommend them for commercial plumbing issues.

Ben Y.

02/08/2023 12:00:00 SA

These guys are great! Attentive, friendly, professional, and experts! Thank you for work!

Brittani H.

6/18/2021

We found out we had a leak this morning and I messaged them through the Yelp app this afternoon.
Then within a couple minutes they responded and they came within the hour!!
Ben was on time, communicated well with everything, friendly and very honest.
Their prices are very reasonable.

Super glad we were able to find them and we would definitely refer or use their services again!

Teri S.

4/23/2018

Great customer service, Josh was super friendly and very fast and efficient. Highly recommend them, clean, fast and awesome service!

Frank S.

7/18/2020

Every single time I've needed them, Free Flow Rooter has been there for me. They are so fast and professional, and they really know their stuff. I've had many issues with this old house, and they have been here many times! On one of the last times Ruben, who first serviced my house a year ago, came back and asked me how my kids were doing. He remembered little details of a conversation we had a year ago, which was so impressive to me. It showed that this wasn't just a company, but people who cared beyond how much they had to. I was truly touched. Thank you Free Flow Rooter, see you soon when my house inevitably has another issue to fix!

Anthony R.

9/15/2020

This is my second time calling Free Flo Rooter & Plumbing. They are always very polite, friendly, and honest about the work required. I would definitely use them again in the future.

Hamilton T.

7/18/2018

Top notch team. Professional, punctual, clear communicators. They offered an incredibly fair price (I compared beforehand) on an indoor tankless system. I called on a Tuesday evening and they came Wednesday morning and got the job done in less than 2.5 hours. They left my home immaculate upon leaving. Ruben, Josh and Jannah (sp)- bravo! They were trustworthy and professional, I recommend them 100%

Anthony R.

5/15/2019

One word to describe these guys: Epic! Nick came early and in less than 15 mins he was done!! The toilet line was clogged, he brought the right tool into the bathroom the first time and got it done! If you have any plumbing needs, call these guys! Hands down! You'll be grateful you did!

Reu S.

1/23/2017

My water heater got flooded out with this last big Storm and it put the pilot out. I called around to 5 other places (all 5 star reviewed) and was told that I would need to let it dry out. One man told me to get a shop vac and try getting the water out that way. Then I spoke with Free flo rooter. He told me he could come out and dry it all out for me do a few preventative measures for a very reasonable price. I asked how soon he could come over and he said he would drive straight over. He came, did everything he said, and lit my pilot for me. He offered me some very good advice on how to care for my water heater and gave me helpful info on the brand. He was absolutely great and will be my first call anytime I have an issue. I love doing business with good people :)

Random U.

9/17/2012

I had a semi-emergency and they went the extra mile for me. Really nice, honest, fast work, and they were fair with price. I actually offered a tip for their late night troubles but it was politely refused. I won't use anyone else from now on.

Cathy H.

3/30/2019

Outstanding service. This is a family run company. These guys care about their business, and they want to take care of you. Even if you have a broken garbage disposal. Ben answered my initial questions and booked the appointment for the next day (good sign that they're busy). He called in the morning to confirm Nick was coming out; Nick let me know exactly when'd make it to my house - late due to Friday night traffic - not his fault - and he gave me a discount! Explained the mechanics involved, installed the new disposal (which he already had), and he has great song recommendations for Alexa. Super nice guy - my dog loves him, my sink now loves him - what a great find. For sure call these guys for honest, dependable, friendly, extra mile work, even on a Friday night. Happy to write this review and hope they get lots of business.

Lost In A.

02/11/2022 12:00:00 SA

Have used them several times now. They are reliable, reasonable in pricing and honest people which is hard to find now a days. Nick came out to help us with our clogged bathroom sink. He rootered it from the inside since it's an old house and didn't have a spot on the outside to be snaked. He was fast, clean and efficient. Greta communication! Couldn't have asked for more. Highest recommend this Plumber service company.

Thank you Again Nick! I will most definitely be needing them again in the future.

Sara S.

5/20/2019

I am so happy I finally found a plumber I can trust! After dealing with two awful plumbers sent by my home warranty company I finally decided to look on yelp for a company that was reliable and competent, independent from my home warranty. I'm so glad I found Free Flo Rooter and Plumbing. I had a waterworks shower handle that had broken and they came out free of charge to take a look at it and tell me what needed be done. Josh was super profesional, knowledgeable, reliable, and communicative prior to our appointment. I ended up ordering the parts from waterworks, and josh came out soon after and repaired my shower in a very organized manner and left no mess. In addition, they are reasonably priced. I can finally say I found a plumber I can trust and rely on and who won't rip me off. I highly recommend them!

J S.

05/01/2023 12:00:00 SA

Ricky was very professional, punctual, and honest with his labor + material assessment. He was in and out efficiently for a kitchen disposer replacement on a Saturday afternoon. Note: this business charges a very honest rate, almost at cost, for any new parts. No weekend overtime. I'd recommend this plumber to anyone in the greater San Gabriel valley areas!

Shian B.

2/18/2021

Second time reviewing and I still can't recommend them enough. Nick always goes above and beyond. Today I texted him with a problem that I couldn't trouble shoot on my own. The response: I'll be there in 13 minutes. You have to love a plumber that first tries to help you help yourself and then offers to come immediately. Truly the best.

Jasmine A.

8/20/2021

Josh from free flo was super responsive and most important at all very honest with his recommendations ! Him and his team was fast to help us take out the roots growing in our pipes and even advices us on what to do with insurance too ! We highly recommend free flo for all your plumbing needs !!!

Andy B.

4/25/2020

Nick is awesome. Has helped me with a few plumbing fixes (including re-routing water lines and drain pipes as we slowly undo the previous homeowner's 40 years of odd plumbing choices and DIY repairs). He always goes above and beyond explaining the work, and we've worked together to find the best solution to some tricky plumbing problems. First time he came, we spent over an hour mapping out our sewer system together. Prices are always fair. And Nick's super communicative and easy to contact. Thanks!!

Dawna T.

9/21/2020

I wish there was a plus I could add to the five stars. After a few tries with other plumbers, I searched Yelp and found the highly rated Free Flo and made an appointment for repair of a corroded leaking pipe. Anthony came in the time frame requested and throughly inspected the leak and the surrounding pipes. He explained all the available options, respectfully answered my questions, and provided a free and reasonable estimate for the option I chose. The leak was not only repaired but the pipes and sink insert look beautiful too! I highly recommend Free Flo (and Anthony) for their professionalism, competent service and honest pricing.

Emsa H.

06/03/2019 12:00:00 SA

I called and was able to quickly set-up an appointment. Anthony was friendly and showed-up on time. He was able to explain to me the issue with my toilet and quickly repair it. The service was courteous and quick. I'm pleased with the work that was done. Would certainly recommend!

Sean C.

12/30/2017

Ruben rocks! he definitely takes pride in the family business. He told me, if he didn't clear my mainline drain, I would not have to pay. Not only did he come within the 30 minutes he estimated (less than 15 minutes!) on a Saturday! but he did it for less than the estimate! He and his assistant, were professional, polite & he took the time to explain not only what he did, but his recommendations, which were UNDERSELLING work! He cleared my mainline in 20 minutes max.

I originally found him on Craigslist, but then followed up on his yelp reviews. He is honest, forthright & friendly. I can not recommend him high enough!

Mallory W.

11/17/2021

I called Free Flo for a second opinion after another plumber told me I needed to replace my whole toilet (for a lot of money). Narek was awesome. He wore a mask and called before he arrived. He explained everything clearly to me, then simply replaced a part and fixed my toilet (that I supposedly needed to replace) in less than an hour! He saved me a lot of money and hassle. I will definitely be using this service again.

Ivy W.

10/29/2017

Highly recommend them. Every time when I turn on hot water, I hear noise come from wall. I called couple plumbers quote for repairing. Another plumber quote me more than $10k, I'm so shock, is it that serious problem?! But free Flo plumbers fix the problem with cost of $800. Save me a lot of money. They show up on the schedule as well. They are nice and honest, also make everything clean after job is done. Definitely, I give them 5 stars!!!

Mark H.

1/26/2019

Ben and his assistant were both friendly, prompt, and pleasant to work with. They cleaned up after themselves, did good work. And, best of all, they held to their estimate even after the job became more involved than expected.

Mario T.

1/23/2021

Josh and Anthony are fantastic. These PROFESSIONALS were on-time, honest, very communicative, and friendly. Incredible quality work. Let left the house spotless. Thank you so much. Too bad there's not 6 stars available.

Patrick L.

12/26/2017

These guys are amazing fixed my sewer line in Pasadena in no time will recommend to everyone

Aaron S.

3/14/2019

I called Nick to service my water heater. He explained the process, shared that I needed a few standard pieces of equipment for optimal use and did the installation on the spot.
He spent extra time making sure everything was in working order, and there was no air left in the pipes.
I will be using FreeFlo for my plumbing needs moving forward.

andrew l.

7/27/2020

Have had Free Flo out twice now, once for a big job and once for what ended up being a small job. Josh is super friendly, knowledgeable, and nice to our cat. He's punctual, and very clear in explaining plumbing issues and the solutions!

Helen L.

4/15/2020

Scope of work: Installed new clean out, unclogged sewer line

Called on Easter Sunday morning because we were experiencing some drainage clog issues. Josh came out that afternoon to help assess the issue. He was very knowledgeable and great at explaining the issue for us to understand. He even drew a diagram for us to better understand the drainage system at our house. We didn't have a clean-out which prevented him for assessing further so we scheduled for him to come back to install one on Tuesday.

Josh and his team came back and began the work immediately. They located our main sewer line quickly and began digging. His workers were great as they dug out dirt while keeping the area nice and clean. The clean out was installed with ABS pipe which they did a clean and beautiful job. The team even went above and beyond by replacing a larger chuck of the pipes and helped capped off additional unused drains at no extra cost! After the clean out was installed, they assessed the problem by dropping a camera into the drain to let us see what's going on in. From the camera view, there was clearly a clog to which he then roto rootered the pipe to clear it out. Then they put the camera in again where were able to see the cause of the clog from roots and compromised pipe.

Throughout the whole process Josh and his team were very thorough and explained every step. You can tell that Josh is very experienced and knowledgeable. Communication was open and honest - what was said was consistent with what was seen through the camera. Everything was direct and straight forward. Best of all, we found the cost to be very, very reasonable. Highly recommend Josh and his team!

Josie C.

08/06/2021 12:00:00 SA

I barely ever write reviews but free flo rooter and Anthony specifically were amazing. Everything was explained in detail. The quote I received was accurate. He was on time and did the work in the time frame. I felt well taken care of. Seriously such a pleasure to do business with anthony! The 5 star reviews make sense now.

Alan R.

10/01/2021 12:00:00 SA

N. P. came right on time, left his shoes at the door, and in 10 minutes took care of a problem that had defied my efforts. Very knowledgeable, polite, and efficient. And declined to charge anything.
I was more than impressed.

Silvia P.

01/06/2020 12:00:00 SA

I am very selective on which companies I give reviews for ... with that said, if you're reading this you know that when a plumbing issue arises it's something that needs to be addressed ASAP by a trusted professional.
I have a couple plumbers that I and my family have used for years, but when they weren't available I consulted Yelp. I probably called 15 different plumbers. Carefully vetting them because this was a job that my client needed professional assistance on. Ironically when you are doing things for yourself sometimes you put less care into who you hire then when you do for a client and/or friend.
However, after over a dozen conversations with various plumbers, I spoke with Ben at Free Flo Rooter.
I was so relieved! He was very patient and responsive, even though it was throughout the holidays and he was totally swamped with work. He showed up on time, as promised, he and his partner performed a very clean and swift inspection & clean out w/ video! He even stayed late to make sure that everything was done and cleared properly. I have nothing but great things to say about Ben, Dino and the company. I signed my receipt digitally as soon as the work was completed. They even washed the area down once they were done. I highly recommend these guys!

Jerome K.

11/24/2022

Anthony and his team helped repair an area drain in my yard where water was pooling. They came out twice. The first time to snake the pipe, which turned out to be too full of roots and dirt to make a dent. They spent a fair amount of time, but didn't charge anything because they weren't able to resolve the issue. The second time around, he brought a bigger team to break open some concrete and replace the obstructed pipe. They did great work! Only a couple days later, we had consecutive days of rain, and the drain worked great. Anthony and his team were nice and professional, walking me through their process each step of the way, including showing me the obstructed pipe. They left everything neat and tidy. I would highly recommend.

Lauren C.

9/26/2016

Ruben came out within a couple hours of my call and did a fantastic job at a fair and honest price! He also helped us wth various other small issues that we were having around the house. I would highly recommend this company. Ruben really knows what he's doing!

Karina V.

9/27/2015

I was referred by one of my friends to this company. Great service, glad I went thru with this company. Will continue to go back

Jennifer N.

6/25/2020

Steve replaced our faucet and it works great now. He went though all the parts under the sink, disposal, dishwasher hoses, and replaced a few at no charge. Communication was fast and clear, price was good and he had all the PPE, felt safe having him in the house. I'll definitely use again.

Shawn S.

7/13/2018

Main sewer line was clogged. I requested quotes and free flo was the first. They responded within minutes, quoted me, had it jetted in no time. Will definitely use again!! Very friendly and explained everything.

Demetrio R.

8/30/2023

Amazing service by Patrick! He was really helpful! Needed a new kitchen faucet as our current one was leaking. He switched it out fast with a new one with no problems!

I highly recommend using this company if you are looking for help with Plumbing. I will be using them again in future if we need it.

Scott D.

5/22/2023

I highly recommend Free Flo and especially Nick to anyone who needs plumbing service. The company is professional, courteous, and they have all the right tools and gadgets to properly diagnose complex plumbing issues and resolve at a very fair and reasonable price. Nick thank you for your hard work and actually going out of your way to pick up parts for me on an unrelated job. Fantastic job and service.

Lily W.

2/16/2023

Nick helped me replaced my sewer line today. He was very thorough and explained all the details during the job. Everything was exactly promised. Thank you Nick !

Amy J.

05/03/2017 12:00:00 SA

One of our toilets backed up on a Saturday night around midnight, and the other stopped flushing early Sunday morning so we called our home warranty company to send a plumber out. After four hours, they were unable to find someone so they let me find my own plumber. I found Free Flo here on yelp and saw that they had great reviews so I gave them a call.

Ruben took my call and assured me that they could have someone out within 1-2 hours. He showed up within that time frame and worked diligently to clear the line. He talked to us throughout the process so we knew what was going on, and successfully resolved the issue within an hour. He then offered some helpful advice on how to prevent the problem going forward, and made recommendations concerning how to improve our plumbing system (totally not a hard sell, just a you may want to consider doing this type of comment).

The whole situation totally sucked for us (new homeowners) and we were kind of freaking out about what this would entail. Ruben really made the situation better, and I know that if and when we decide to make those plumbing system changes and/or need further repairs, we will definitely call him to come back out. Thanks!

Kevin v.

3/17/2023

Call this company for all your plumbing needs. They're fast and affordable. Pat is extremely knowledgeable and highly recommended!

Leah G.

11/15/2019

The people at Free Flow Rooter & Plumbing are amazing! They came out to help fix my restroom and were on time, speedy, and extremely nice. Will definitely call them for any plumbing emergency. Josh was the rep I met. He helped with the issue and was great at communicating during the appointment coordination. Wish I could give more than 5 stars!

Z G.

12/09/2013 12:00:00 SA

I called late on a Sunday night and spoke to Ruben. Very kind, very knowledgeable. Told me he'd be at my place within an hour. He showed. Fixed the problem. Simple as that. Folks I wouldn't use anyone but these guys. Thanks Ruben!

Shan L.

04/01/2022 12:00:00 SA

I can't be any happier to find Joshua to removed and installed the water heater and water softener while mold remediation is going on . I really appreciate his Fast response and great work !

Austin And Daisy I.

12/18/2022

We had the pleasure of having this business come into our home several times bc we live on slab, so we call to them whenever we have any issues since they are the ones we fully trust. We have tried another plumber but once we started with Free Flo Rooter & Plumbing, we never had to look anywhere else. They are exceptional in their services, are professional, knowledgeable and we highly recommend them. We want to give a special shout out to Ben. He is prompt and worked on the issue immediately, not to mention, very clean and the repairs are high quality. He is awesome! Our leaky bathtub faucet is working as if it were BRAND NEW and he fixed it in a timely manner. They are hands down the most dependable. Get your plumbing services done by them, you will not regret it!

L B.

6/18/2020

I was needing repair on my kitchen faucet as it was leaking under the sink. In trying to repair ourself with no sucessDuring this time of covid19 staying in I wasn't sure who I wanted to come into my home.

Josh called me within an hour after i posted my needed repair. He set up a time for next day. Called to confirm and said he would call or text again within 20 minutes of his arrival. He arrived, masked, gloves and used the back door near the kitchen.

He advised it would be more cost effective to and purchase a new faucet and he could come back the next day.

I Text him the next morning and he confirmed he would notify me when he was 20 minutes out. Arrived today 4/7 by 2:00 pm installed the faucet.

I appreciated his great followup, Had his own towels for clean up, emptied the garbage with old parts. Payment Was to easy using my credit card. All completed within an hour.

He also Advised if there was further leaking where to look and what might need to be done. I will definitely keep Josh in my files for future plumbing needs for our 6O+ yr old home.
Very timely and thorough. Thanks Josh!

Reynard L.

4/19/2021

Anthony was super great and professional. I requested a quote on Yelp got answer respond later the same day. Had a issue with my garbage disposal. When he came check it out it seem and find it a electrical problem not plumbing. But he very throughout and explain and gave me tip. Highly recommended for anyone and plus they 24 hours.

Laura S.

1/31/2017

Ben from Free Flo Rooter is amazing!! If I could give him 10-stars I would! He fixed my shower handle, circulating pump and drains super efficiently and diagnosed the problems right away. I had 2 other plumbers called first and both couldn't diagnose or fix my plumbing issue. In 5-minutes of looking at the issue Ben had it diagnosed and solved. He is fabulous! So professional. Called and scheduled appointments when he says he would, ordered parts and installed perfectly. Ben is honest and knows his craft well. He explained the process to me and walked me through all the details. I recommend Ben from Free Flo Rooters to everyone.

Mik A.

04/09/2018 12:00:00 SA

Job well done! 5 stars for Ruben. We had ongoing plumbing problems since the day we purchased our property. Ruben made the process easy and affordable. I recommend Ruben and his company without hesitation. I rarely give 5 stars, but Ruben has earned every single one of them with his promptness, professionalism, and expertise.

Tom G.

12/03/2022 12:00:00 SA

Nick did a great job. Excellent communication and very patient on the job. Great to talk to as well. Will use again if need be.

Vivian J.

6/30/2023

Great service provided multiple times, very reliable, quick to response, and honest pricing. What a great customer service, highly recommend them!

Reginald R.

12/02/2019 12:00:00 SA

Five Stars... 1k Reviews... those figures don't lie.

TL;DR - These guys only care about one thing: providing you with the best service possible.

Full Review below:

I had a guy scheduled to come in to take a look at my shower/tub's diverter but when I sent him an image and he saw my custom fixture, he backed out and said he can't do it because he's never worked on something like it before. Weird.

So I had to resort to finding a new plumber here in Yelp. Sent out inquiries to three businesses with a disclaimer that I want to send them a picture of my fixture first to see if they can help me because one plumber backed out of the job.

The first business gave me one-line answers like:
- Send the picture over
(Didn't give me a method on where to send it so I replied to his email and attached my image)
- (He replied to my email) Didn't get the picture

At that point, I didn't even bother replying. I was thinking dude, wtf? Help me out by giving me a way to send you the image successfully.

The second business didn't reply until a day after. Too late.

Free Flo Rooter (Ben) replied the first time by giving me their actual email and phone number where I can successfully send the image of my fixture. Exactly what I needed. So i went with them.

Had a chat with Ben about my issue over iMsg. He came in and checked my diverter. He found the issue: a broken cartridge diverter. I was ready to buy it online but he encouraged me to not spend on it because these shower companies usually have lifetime warranties on these things. And he was correct! We called the manufacturer, he helped me talked to the customer service rep about the issue, and they sent out the part we needed for free.

When the part came a few days after, Ben sent out Steve G. to finish the job. Nice guy, had a good chat with him while he was working on the diverter.

The experience I had with this company far exceeded my expectations. Easy to talk to (eff that other guy who gave me one line answers), flexible timing, and the job was done. I'm hoping I don't have plumbing issues in the future ever again, but if I do, I won't even bother inquiring with other companies. I will call Ben straight.

my $0.02.

Tom F.

11/30/2017

We had the clogged drain from hell thanks to a rather shoddy installation of our bathroom sink many years ago. After our regular plumber couldn't get it unclogged with his equipment, he suggested I try someone who might have something special to accomplish the task. I went with Free Flo and was glad I did. They also couldn't get it unclogged the first time, but they went out and bought a special piece of equipment. Ruben came out in the early evening, and he would not take no for an answer in getting the job done. I hate not being able to clear a drain...it's a challenge. After about an hour (and lots and lots of snaking), Ruben cleared our drain. The bill was remarkably low for the amount of work he put into this job. They went over and beyond to help us out. I highly recommend these guys!!!

K R.

8/13/2018

Our toilet broke on a weekend and there was no way I could take a weekday off work to deal with it. I called Free Flo and amazingly, they were able to come out on a Sunday (same day) and take care of it. The repair lasted a matter of minutes, for a very reasonable fee. Ruben was polite and friendly and knowledgeable and explained his repair to me; never condescended (that has happened with other plumbers). Thank you Free Flo!!

Lei H.

8/31/2021

Nick is great! Last time he redesigned the sewer pipeline outside our house and explained to us very clearly what the problem was and how it should work. This time he came to check the faucet sound issue and fixed it in no time. He also answered our questions patiently and explained everything in detail. Highly recommend!

J L.

08/12/2019 12:00:00 SA

Glad I found them!

Nick was great... came on time and fixed an additional issue we had. He's the only plumber so far that has figured out how to turn off our water without turning off the main line at the street. He was awesome... friendly, punctual and professional. Would definitely recommend.

Aidan B.

9/29/2019

Called these guys for a third time for a problem I was having with my kitchen sink. I had Anthony again, whose really smart and knowledgeable about all things piping and metals. He explained to me the problem and walked me through what he was going to do. Upfront pricing as promised. I love using these guys because they always walk me through what they're doing, make it easy to understand (I don't know squat about plumbing) and make me feel like I know a little more about the plumbing situation at my home by the end. I'll always use these guys

M D.

10/06/2021 12:00:00 SA

NP came out to clear out our drains. He arrived on time, was so courteous and professional, and did a great job fixing the problem. Price was reasonable. Will definitely call them again!!

S S.

11/05/2021 12:00:00 SA

A wonderful company that does excellent work at reasonable prices. They have done work for us multiple times now and are always personable and their work is solid. Nick even fixed a leak we did not know we had and did not charge us. He sent us photos, video, and explained the problem to us carefully. They take their work seriously and are genuinely good at what they do. I wouldn't call anyone else!

Ernesto P.

04/11/2022 12:00:00 SA

Had another great experience with Patrick!
He was nice clean and courteous. I loved the fact he was using foot covers entering my residence. He was very informative and helped me understand the problem I was having. These are my go to for my plumbing needs. Will definitely call them for anything in the future.

janica M.

9/15/2022

My garbage disposal started acting up and I had no clue what to do. I messaged Free Flo Rooter on Labor Day and they responded that same morning. Nick came by a few days later and fixed the garbage disposal. I decided I wanted to get a new one since the one we have is quite old. Nick recommend some good brands and even offered to pick it up at Home Depot for me. He didn't charge me for fixing my old disposal and came back a few days later to install the new one. He was quick and communication was great. I will be sure to use them again for any plumbing needs. Thanks Nick!

Chen-wei Y.

12/16/2018

I'm so, so grateful to Free Flo Rooter!! These guys are responsive, honest and FAST. On Thursday night, we emptied our son's bath (as we always do), only to find minutes later that our entire ground floor toilet had overflowed and left poop water all over the place (nasty). We quickly called them early Friday morning, and Ruben and his team came by right that afternoon to check what was going on. Turns out we had a blocked sewer line that needed to be fixed, but we didn't have an appropriate clean out system for them to access. It was getting late, so they suggested they come back first thing Saturday morning to install the clean out system and fix the clog. Well, as it turns out, thanks to some nifty technology on their camera snake, the clog was a MASSIVE ROOT THAT HAD GROWN INSIDE THE PIPE (as seen in the picture). I never would have imagined that this would have happened here, given there are NO TREES in a 30 foot radius, but here I was, staring at a piece of my pipe that was basically clogging all of my access to the main sewer line. This was causing the flooding ... AND the roaches that I was having so many problems with! They removed the crappy clay pipe that was in there before, put in new plastic ones that won't get penetrated by roots, and are are good as new with our pipes! I won't go with anyone else for my plumbing needs - Ruben and his team are AMAZING. They are a fanmily owned business, and you can tell, because they just care so much about the customers and getting it right. I so appreciate their help and their helping us out in such a quick manner in a busy season!!!

Austin H.

4/20/2022

Patrick and Ricky came to fix a mess a plumber from an entirely different company created when he replaced my sink.

Can't say more about the professionalism and kindness of Patrick and Ricky! They were phenomenal, and I will be recommending Free Flo to friends in the future!

Nathan M.

10/27/2021

We had our main sewer line clogg on us last night. We went in yelp and within 5 minutes we're able to schedule an after hours emergency service that same night, super easy and simple. Nick came out and he saved the day. He immediately went to work unscrewing the clean out and like a volcano exploding you just see everything that doesn't shine under the sun as they say! He cleared the line showed us the condition of the sewer with the camera and came by with the guys the next day to do a repair on a section of clay pipe that had been filled with years worth of roots!! We're very thankful and happy with Nick and Free Flo Rooter!!!

Josey I.

10/28/2021

Nick has been the best plumber we've worked with hands down! He's able to quickly identify, explain and remedy the problem, and teach us a few things in the process. Nick is very courteous and professional, making him so easy to work with. I would recommend him to anyone who needs plumbing help.

Evie I.

3/28/2020

I needed toilet repair during the Coronavirus shelter in place/safer at home order. I was able to get an appointment during the weekend, and Anthony came earlier than the appointment and resolved the issue really quickly. He was also very helpful in giving me options. I will call them again next time I have plumbing issues.

Rebecca F.

11/13/2018

Ben just came out and fixed a problem with our faucets that have been plaguing me for years!!! He was so nice and didn't even wake my sleeping baby !!!!!

Carol H.

01/08/2022 12:00:00 SA

I wanted to get rid of the black toilet that the previous owner had installed. But, I didn't want to use my old plumber so I asked my friend to refer someone good and she gave me Nick's number.

And I'm so glad that I decided to go with Nick because he really impressed me with his professionalism and cleanliness. He brought a roll of brown paper, covered all the way from the front door to the toilet. This is to prevent any leakage while he carries out the old toilet. The installation was very quick and he was superb with the cleaning up afterwards. He definitely got the whole system down.

I'm really happy with my new toilet now.

Olga C.

8/21/2020

We had to have our old toilet replaced and my neighbor recently recommended Free Flo after having some plumbing work done in her house. They gave me a quote over the phone, which was fair(i had shopped around prior and knew what this kind of job would cost) and offered to pick up the new toilet for me at Home Depot. That was an amazing courtesy! I ordered it online and Dino picked it up on his way to my house. Dino worked fast, clean(he took his shoes off outside my house) and was super friendly and polite! He had the mask on the entire time, which was also appreciated during this crazy Covid time. Btw, they also dispose your old toilet- so it was a seamless and hassle free experience for me. Great guy!!!

Patty P.

1/29/2022

Anthony came by to help me with a sewage issue that was making my bathroom smell bad and a leaky faucet. He provided excellent service:

- quick and efficient assessment of the root cause and provided clear instructions on how to fix this, what parts he would need, and how to prevent it going forward
- arrived on time within the scheduled window
- wore a mask
- very polite and friendly
- this is the second time he has helped me at one of my homes, and he is very reliable! I have worked with other plumbers who never show up, late, need to take everything apart to diagnose an issue, so I've been very pleased with Anthony's work!

Judy N.

12/19/2020

Late in the evening I had a clog in the sink. Ben came out fairly quickly and repaired it. He was professional, knowledgeable and very reasonable too. I would definitely recommend him and use his services again.

Vicky N.

3/24/2019

I am SO happy that I called Ben for a second opinion!!!! Our usual plumber told us we had a broken pipe under the foundation, and wanted nearly $7,000 to fix it. We saw Ben/Free Flo Rooter on Yelp and called him for another price on the job -- and thank goodness we did. Ben didn't want to do such a huge repair (ripping up our driveway, patio, etc.) without checking the pipe for himself first. And guess what? The pipe wasn't broken, it was only clogged!! Ben cleaned the drain line out, no problem! He is absolutely my new plumber forever, and I'm telling my friends and neighbors not to use anyone else. Truly, this guy (and his sidekick Anthony) take such pride in doing a fantastic job at a SUPER fair price. And I love his deep sense of integrity. He is the BEST.

Miba B.

4/19/2022

I was having problems with my shower head and what I thought was water pressure. I keep coming back to Free Flo Rooter & Plumbing. Josh is reliable and honest. They do great work and I highly recommend them.

Lisa T.

10/28/2013

I have used Free Flo on three separate occasions and their service is top-notch EVERYTIME. Rafi answers the phone promptly and Reuben, (the technician in my area, Glendale) called me quickly to let me know what time he could be out to my home. Per my request, they called me 30 minutes before their arrival to allow me time to get home to let them in. Reuben and Anthony arrived at my home ready to clean my bathtub drain. They were friendly, efficient and even cleaned up after the job. I cannot recommend Free Flo Rooter enough. It is a pleasure to write a great review for them, they are AWESOME!

Dean F.

07/01/2020 12:00:00 SA

Nick came by and fixed our issue quick. He explained what the possible problem was, snaked the line and was on his way. Aside from the quick work, Nick was extremely nice, friendly, easy to deal with, and even had a quick chat about football with him. I highly recommend him to anyone having plumbing issues .

Andre N.

5/31/2021

Nick did it again!! Poor guy, he spent a long heartbreaking resolving our issue with our bathroom sink. Unfortunately, my son (we think and it's happen before) dropped a lego piece down the drain. The piece was so powerful that it tore nicks brand new snake cable!! He was able to stop the clog by clearing out the sludge and replacing the Drain pipe with one that was much wider and more free flowing!! There was so much sludge it turned his brand new gloves black!! Thank you nick for fixing our clogged sink and sorry about your cable...

Louise H.

07/12/2021 12:00:00 SA

I have old plumbing so it's not uncommon for me to call a plumber. Hands down, my best experience yet was with Anthony of Free Flo Rooters. He gave me a call in advance so he knew what to expect when he arrived, listened carefully to what I had to say, and involved me in every step of his work. Anthony was thorough and explained several options for fixing the problem for today and in the long run. I will absolutely use Free Flo rooters again and will request Anthony.

Susan P.

05/03/2023 12:00:00 SA

Oh My Goodness I cannot say enough good things about Free Flo Rooter. Steve came to fix my original bathtub issue (house built in 1950s). Original tile etc. He had to replace everything. The job became so complicated because this was also the original plumbing. Had not been switched out to copper. He had to come back and bring special tools to help with something and When THAT didn't work he called Ben! These men are my hero's! Ben is a complete cat lover (I have 2) and he collects obscure tools. He had just what Steve needed and together they finished the job!! I'm beyond happy. They went above and beyond in handling my problem

Casey R.

4/14/2020

I was very impressed! Very quick response. Helped with my plumbing issue. I will definitely be using Free Flo Rooter & Plumbing again. Josh, who works at Free Flo showed up in proper PPE and was completely aware to keep social distancing.

Daniel L.

12/29/2021

I had contacted Free Flo and despite the hectic holiday hours, they quickly sent out estimators within the next day. Steve and Nick showed up very quickly and in a timely manner.

Initially thinking we simply had a kitchen sink clog issue, they quickly assessed and determined a greater issue.

Their professionalism, efficiency, and detailed explanation is not only a strong reflection and reinforcement of the pre-existing positive reviews, but shows as a trustable and promising service for future services from them.

Very reliable, respectful, punctual, great communication, and very knowledgeable

Thank you once again!

William R.

10/13/2020

Free Flo Rooters responded promptly and solved our plumbing problem quickly & competently with excellent customer service by Dino. I'll call them first the next time the need arises.

Jeff N.

8/28/2014

I didn't think one can usually say a whole lot about plumbers, but these guys are great. They called before they came, they showed up on time, got the job done quick, cleaned up well, and left. Glad to have found these guys.

Katie K.

2/18/2017

The best plumbing company ever!!! The water was leaking under the sink in the kitchen. The technician showed up on time on Saturday. The work was done in 10-15 min as he promised. Professional and great work! Thank you! I highly recommend to everyone.

Jeff K.

8/18/2020

Dino was awesome! Very responsive, arrived on time, was able to figure out what was wrong with our shower very quickly and advise on options moving forward. Would highly recommend if you are looking for a great Plummer in the LA area with great customer service.

D S.

10/17/2017

Fast and professional service! Had a clogged kitchen sink and they did a great job at a fair price. I will definitely use them again.

Called them again after my water heater went out. I thought I was going to need a new one for sure since it's pretty old, but Ben was able to fix it in a few minutes. I appreciate the honesty and high level of service this company provides. A+++

Evelyn M.

02/01/2022 12:00:00 SA

Nothing but amazing to say about this group.
Anthony came to our home and was just awesome.
I have hired plumbers for various issues before and it's always so expensive but these guys are very reasonable and even came after hours!
I'm happy to say I have found my new plumbers!

Jo W.

12/14/2022

Had a leak in the garage ceiling and needed a plumber. Went to Yelp and found a few plumbers that had good reviews and I settled for Free Flo Rooter and Plumbing. They were busy but luckily I wasn't in a super rush. So Patrick came 2 days after I called ( I requested lWednesday). He is a super nice guy and very patient. He took time to explain what needed to be done to determine where the leak is coming from. Once I agreed, he started to gently cut a small sections to make sure that there were no wires that might be in the way. No wires detected he then proceeded to cut a bigger section and lo and behold the leak was detected. He carefully looked and said it's not from any pipes and asked what was above the leaky area and I told him kitchen and bathroom. We went upstairs to the bathroom and he was able to determine right away that the leak is coming from the toilet. He flushed the toilet and sure enough, the leak started downstairs. Long story short, the toilet had to be removed and reset. I took the opportunity to replace the old toilet with a new one and Patrick was able to accommodate that. I ordered the toilet from Home Depot and he picked it up and installed it today.(1 week later, my request). So happy with the outcome. Thanks, Patrick!!

Huang M.

05/05/2020 12:00:00 SA

I called them in regard to my sewer line issue last Friday. I got clogging issue in both bathroom and kitchen and found out some water was leaking through clean out pipe to my front yard.

Nick came to my place and resolved clogging issue and also helped me to investigate why this happen. After it, my wife and I have decided to replace the sewer pipes from two bathrooms, kitchen and laundry room because our metal sewer pipes are rusty now.

After weekend, they came back and helped me to replace with new PVC pipes. The projects took them 2 half days to complete. I am happy to have them for fixing my sewer pipe issue.

Victor M.

12/05/2021 12:00:00 SA

Great service. They fixed the gas line behind my new stove so I can push it all the way in its spot.
Steve the tech was great. He gave me a price, stuck to it and was done quickly. Don't hesitate to call for all your plumbing needs.

WeiLi T.

05/08/2021 12:00:00 SA

I got 2 visits from these guys - once from Steve who suggested that I do a leak inspection. When Ben came the 2nd time, he did a visual inspection first and determined that I didn't need a leak inspection (would've cost $). Ben then gave me a few steps to self troubleshoot. Both of them took their time looking through the different parts of my house, my irrigation, my water meter and explained everything in good detail. Especially after the second visit (which happened to be a Saturday), I'm confident that this company isn't about making a quick buck, but actually trying to solve plumbing problems. I did my scheduling through yelp and the person was super responsive. I'd highly recommend contacting them.

Helen K.

07/12/2023 12:00:00 SA

Anthony did a great job in helping us with our kitchen sink clog. He was thorough and took the time to explain everything clearly to us. I would definitely recommend him to anybody in need of any plumbing issues or projects :)

Ani T.

8/15/2021

A plumber you can trust!!! They tell it like it is, courteous, knowledgeable, pleasant, affortable and can fix the problem quickly. Definitely would work with them again.

Steve A.

09/06/2019 12:00:00 SA

Great communicators, and very professional. Ben was awesome setting it all up and Steve who came out for the job was friendly, professional and skilled. Def recommend them!

J L.

02/03/2020 12:00:00 SA

I used Free Flow for fixing most of my drain pipes underneath the house a few years ago and update today, everything has been smooth sailing and I have not had a single issue yet. Their pricing was very competitive and they were prompt, on time, and finished the job when they promised. They could have charged me more money but actually told me about part of the drains being new and not needing replacement to save me money!

I called 4-5 companies and after meeting all of them, Free Flow was competitive, seemed the most honest and knowledgeable. The amount of positive reviews speaks for itself but everyone should call Free Flow if you need work done and at least give them a chance.

Anton H.

1/29/2020

Absolutely perfect experience. Got back to me super quick, was able to work around my scheduling needs and was even available late.

Incredibly friendly, explained everything super clearly. Would 100% recommend!

Duy L.

7/14/2021

My tankless water heater broke and Steve from Free Flo Rooter + Plumbing came out to survey the situation in a quick and timely manner. When it turned out that we needed to replace the system itself, the communication from Steve was prompt and clear. Pricing was fair. I will definitely be using their services again in the future!

Jaimee L.

02/08/2022 12:00:00 SA

We never had to call a plumber in the past but Ben is our new go-to person! He was incredibly sweet, professional and communicative. He is very knowledgeable and he really took his time to ensure all our plumbing needs were met. We had a few valves that needed replacing and our tub spout was super old. Ben took great care of us, super reliable and affordable service. Thank you so much!

Margot A.

4/20/2021

Had a late-night main line clog, and Nick was quick to come out on a Sunday night. He was quick to diagnose and address the issue, and reliably came back for a couple of follow-up visits (to snake the main line and run a sewer camera). Friendly, knowledgeable, and very reasonably priced. Would absolutely use Free Flo again!

Peng W.

09/12/2019 12:00:00 SA

Had a toilet clogged for days and couldn't flush at all. Called the company and got response within 5min. Anthony from Free Flo came to fix it. He is the most professional we ever had for years. He quickly fixed the problem, and gave us some valuable advices. Will use Free Flo in the future.

Sarkis G.

5/23/2020

I was constantly getting backed up drains in my house and back flow of waste coming out of my clean out drain. Nick came out and diagnosed the problem instantly and the work began ASAP. A trenchless pipe replacement was done and I couldn't have been happier. We saw huge amounts of roots and waste come out of our sewer lines. Once installed, they hydro jetted just to be sure my houses pipes were in clean condition. They were very professional, fast, and really knew what they were doing. Nick took his time and explained every step of the process. I'm glad I chose to work with Free Flo Rooter.

Maiko G.

8/14/2020

My kitchen sink clogged and I wasn't able to fix it myself so I set up a request through my Home Warranty company on Thursday night... they got back to me and said they weren't going to be able to help me until Tuesday so I cancelled. I found Free Flo on Yelp with excellent reviews and gave them a call. I was booked in for an appointment the same day, hooray! Dino came out and took care of my drain quickly and was awesome. They have great rates and excellent service. Thank you so much!!

Susan B.

1/26/2016

Love these guys! They helped me out last year after we started having problems with another company we were using. I was having an issue with our water filter under the sink. Ben squeezed me in between already scheduled clients and came by to look at it, told me exactly what I needed to do and didn't charge me. So they became my go to source.

We used them recently for a clogged sink and just today for a toilet issue - both times it was Ruben - he gave us a window and actually showed up early and called us on the way. He knew immediately what to do and finished very quickly. Our toilet issue today turned out to be simpler than we expected and so he even worked with me on the price of the house call. Again, my schedule was complicated today - they worked with me, gave me a window and came within that window. No waiting around all day for people that don't show up.

They ALWAYS answer the phone, are always nice, ALWAYS make time for you even when they are fully booked and are reasonably priced. They'll squeeze you in or at least drop by to see if they can help in some way or if they have to schedule on another day - they will do it as soon as possible and be gracious about it.

Service like this is impossible to find these days! The old company we had to stop using would always explain about not being able to get to us or how far they had to come, etc. - whereas Ben and Ruben just make it work. They are in my address book as my trusted go-to plumbing service now and there they will stay. :-)

amy f.

10/13/2019

Free Flo was amazing! On time, finished early. Fair pricing and outstanding work! Anthony couldn't have been nicer or more professional. This was a great experience. We are already working on a day to move to the next plumbing project. Don't hesitate to call Free Flo!! Honestly, we could not be happier!

Rose D.

11/16/2016

It was the best I call 2 other Plummer never show up and I call them they told me they were going to be at the house between 4 and 6 and they came buy the house 3hr before I will use them again

Andrew J.

5/29/2021

Nick was really amazing about six months back when we were diagnosing a problem with some water damage in our home. It was a newly purchased home, so he also gave a ton of advice about other areas of home that might need addressing. Fast forward to today and he did an amazing job with a sewage pump replacement (even patched up the hole in the tile!), sewer line diagnosis, and more. Very knowledgeable, and friendly, a total pro. Highly recommended.

Maggie L.

11/05/2021 12:00:00 SA

Easy to make appointment and Ben calls before coming out and fix the water heater igniter issue right the way. Very efficient and professional. Highly recommended!

Drew G.

12/03/2019 12:00:00 SA

Great experience with Free Flo Rooter & Plumbing. I had a cheap garbage disposal that started leaking. I ordered the new one on my own so I could pick exactly which one I wanted (Insinkerator Pro 880LT - very quiet and has a 2-stage grinder design).

I called some other plumbers and they said they would charge me extra since I didn't buy the unit through them and one said he wouldn't install it at all since I bought it on my own.

Free Flo was great - they said no problem (with no extra charge). Anthony came out and did the installation. He's a great guy - nice, friendly, and gave me a bunch of tips. I highly recommend these guys and I'll definitely use them again.

Aiva I.

08/05/2022 12:00:00 SA

Steve and his team installed a new water line through our house to the yard for irrigation. They were responsive, professional and easy to work with. Would recommend!

Laury K.

04/12/2023 12:00:00 SA

This is the 2nd time I've used Free Flo Rooter. These guys are awesome! The old pipes in my 90+ year old house were cracked and leaking. Anthony, Leo and Charlie cut out the old, put in the new, patched everything up and did it in record time. They were polite, personable and professional. Thanks again for a job well done! Would recommend them for any plumbing job without hesitation.

Kimberly T.

8/17/2018

Nick just left after clearing my kitchen sink drain. He was friendly, professional, tidy, knowledgeable. He pretty much knew what the problem was after hearing the symptoms and with his experience. He was spot on! He cleared it within minutes! And also gave me some good advice for maintenance. I wouldn't hesitate to call them if I should ever need plumbing services! I highly recommend them! Also, he was at my house within a few hours of calling them. They gave me a 2 hour window and he called at the beginning of the window to say what time he would be at my house. Speedy service which wasn't expected since I called on a Friday evening.

Thank you :)

Gary T.

02/03/2020 12:00:00 SA

Really excellent service and thorough job. Nick was very knowledgeable and helped figure out the root of the problem. The camera service is s also useful figuring out the main issues in the pipes, so this will help out a lot. I highly recommend his services if you are having issues
With your plumbing. I would definitely use his services again.

Peter O.

3/25/2020

Anthony and Dino were excellent repair men. Their knowledge and professionalism is unmatched. They are courteous and respectful. I'll never go to another plumber again. They fixed my problem in minutes, gave me tips to prevent future problems, and left the bathroom cleaner than before. I'll recommend Anthony and Dino to all my friends and family for any plumbing needs!

Steven L.

2/20/2020

The best and the most honest plumber in town! We had a dishwasher with an air gap water flow issue, and Ben was able to quickly identify that the problem was caused by the cap from the new garbage disposal. Ben fixed the problem for us right away by removing the cap, free of charge! A lot of other plumbers I have worked with in the past, would have charged us for just coming to look at the issue. Ben did not do that, he is truly a great plumber and I highly recommend him to anyone that needs help with any plumbing issue.

Kristen K.

02/03/2020 12:00:00 SA

I am extremely pleased! Ben came out about 20 minutes after I called and immediately helped me with a clog that I'd been dealing with for days. He fixed it quickly and efficiently and now my toilet is working great. I highly recommend Free Flo Rooter & Plumbing. They will now be my go-to for all my plumbing needs.

Kimberly U.

4/14/2021

Steve was incredibly professional. I sent a message today requesting a plumber to come in and fix a clogged shower and Steve was quick to respond! He showed up the same day and unclogged the shower. I would definitely recommend him and his team because they are very professional and incredibly helpful!

Allan G.

9/28/2019

I'll start with THERE'S A REASON THESE GUYS HAVE 5 STARS AT YELP! That will sum up my experience with Free Flo Plumbing! They are legit no BS, straight quote and finish the job and more. We had about 10 feet of galvanized pipes left under the house which was not a of what Nick (and Ben) had to do for us but they replaced the 10 feet of galvanized pipes with copper for free since they working on it anyways... nough said!!! I've had A LOT of beef with other contractors before and I will recommend these guys, 100%! Hire them, you won't regret it! Now we have good water pressure at home thanks to them!

Allison S.

5/16/2023

My business needed immediate attention for a sewer/drainage issue. I requested a quote through here and got a very fast response! Patrick came out and assessed the issue. The owner, Ben, I believe, also came out since it was a problem larger than expected. They both explained to me what needed to be done and were very transparent about pricing and all the details. Patrick followed through with updates and explained the whole process while work was being done. Would recommend them for any plumbing needs, thank you all so much for your help!!!

Becca B.

03/05/2018 12:00:00 SA

Our water heater was suddenly making weird noises. Free Flo Rooter was one of three estimates I got to replace it. Ben at Free Flo was the most straightforward as to price and scheduling - (another one was hedging on his estimate after he gave it - 'we'll have to see'- and that made me nervous). Josh came out to replace the heater with a new one (Bradford White) right as scheduled. Great price, great service, and absolutely no complaints. If I need a plumber I know who to call

Leonidas S.

08/04/2022 12:00:00 SA

Hired them before, and I hired them again. First quality, fast & friendly service. My new favorite Vendor.

Ashley H.

7/14/2021

Very responsive and efficient. Ben came in and fixed the issue within minutes. Highly recommend him. W

Natali K.

1/20/2021

Happy I finally found my new go to plumbing company! Called them for what I thought was a dishwasher issue, and they were luckily able to come same day. Ben was fast to figure out was wrong and quickly fixed the issue. My sink pipes were completely clogged! He not only cleaned out my sink but took the time to show me how to prevent it from ever happening again. Thank you again! Will definitely be recommending this company to all my friends and family.

Linnea H.

12/03/2019 12:00:00 SA

My plumbing backed up on a Saturday evening. Help! Ben arrived early and rooted out the sewer line at an excellent price. He was friendly and informative about what he was doing. He also gave me some good advice and other information about other plumbing needs, which I will follow up on when I have the finances. Finding a good plumber is like finding water in the desert. Hooray for Ben!

Anthony L.

07/10/2021 12:00:00 SA

We had a pipe burst under our house the morning of the 4th of July. Nick showed up exactly when he said he would. He took a look at the problem, explained it in great detail and took video of it all to show/give me. He fixed the issue quickly and thoroughly. I appreciate him showing up on a holiday and doing great work and I will definitely be calling him again if the need arises.

Bill D.

06/01/2017 12:00:00 SA

Just used Free Flo Rooter and Plumbing for the first time, relying on great Yelp reviews. They did NOT disappoint. Arrived when they said they would, cleared a clogged kitchen drain without incident, and the plumber, Ruben, is a great guy, smart and personable. Our kitchen drain is prone to clogging. We used another Pasadena plumber who shall remain nameless as they did a great job, but brought quite the crew and with much fanfare hydro jetted the drain and charged us 4 times as much...and it still clogged less than two years later, which was faster than our normal cycle. Ruben snaked it the old fashioned way and it drains perfectly. Great folks and true customer service. We will be using their service again.

Brian L.

2/25/2021

The best home service/maintenance experience I have ever had. I recently moved back to the area and didn't know any plumbers. So I went to yelp to search and get online quotes. I had a simple job, take off a gas line cap and install a valve so that I can connect it to a natural gas bbq. I wanted a ballpark estimate before I hired somebody to come and give me a quote. I had a picture of the pipe with measurements. Didn't seem like a big ask. Yelp helped me to automatically contact multiple plumbers in the area. More than 5 reached out to me. All but one refused to give me a ballpark estimate. I was happy with the estimate so I set up a time and date for freeflorooter to come and install the gas valve.

They then contacted me a few days before the appointment and said they had an opening in a few hours so I gladly accepted. They arrived, were covid friendly, installed the valve. No leaks. Everything was great. Except I didn't have the bbq yet.

Once I got the bbq and everything assembled, I went to attach the hose to the valve but the bbq hose size and the pipe size were different! So I called back freeflorooter and they came back within the next two days and downsized the pipe for no extra charge! Finally a working bbq!

I am so happy I found these guys. They went above and beyond. It seems customer satisfaction is their number one priority without charging extra fees. I will definitely call them back if I have any plumbing issues or any other projects.

Rebecca G.

5/27/2022

Patrick fixed our leak quickly and professionally! He explained everything in detail at the beginning and during the work.

Joyce C.

8/24/2020

I appreciate Dino for his friendly and quick service! I had an issue with the toilet and he called to come earlier than scheduled. Took care of the problem very quick, thank you!

Megan L.

6/22/2020

Great customer service! I had a sink leak on a weekend. They had to come out for an after hours visit (and were able to arrive within a few hours). They didn't have the part in the truck but were able to obtain the part and come out again first thing the next day. They even waived the extra hours fee since they didn't have the part on the first visit. Highly recommend and will use their services for any future plumbing needs!

Chris C.

01/04/2020 12:00:00 SA

This was a terrific company that took good care of me a few days before a move when the kitchen faucet decided to leak (day after canceling our home warranty--of course!). Anthony was incredible - he helped me find the correct faucet, and came out several times to make sure everything was working great. Let's face it, no one wants to have to call a plumber--if you're in that spot it means something is very wrong. But you cannot do better than Anthony and Free Flo. Thank you!!

j k.

02/10/2015 12:00:00 SA

Ruben saved the day for me -- had a backed up toilet that needed immediate attention. Fixed my problem quickly, let me know what was happening as the problem was being fixed, and drove to me in the middle of really gnarly rush hour to get to me. Super reasonable, very polite. Couldn't have asked for better service. Thank you, guys.

Steve R.

5/17/2018

These guys are awesome. They came in for a quote the day after I contacted them, they saw the problem, asked if it's ok to fix it then and there after giving me the quote, had the part in hand, showed me the faulty part and their prices are reasonable. They were professional and courteous and if you are having second thoughts about them, dismiss those thoughts. These guys are pretty awesome.

Lexy G.

4/29/2022

This company was very responsive, reasonably priced and very professional and easy to work with. Patrick and Ricky came when they said they would, called on their way and were able to fix two problems that the previous plumber we called thought they had fixed but hadn't. They were very knowledgeable and careful and went the extra mile to make sure the toilet issue was actually fixed this time, unlike the other guys who came. Definitely calling them again if we have any other plumbing needs!

Sam R.

5/28/2016

There's a reason Free Flo has 140+ reviews and maintain a 5 star rating. They cover all bases that make an efficient and successful business/company. When I requested an estimate for a running toilet it was around 10PM on a Tuesday, I wasn't expecting a response that same night but received a phone call shortly after in response to my inquiry.

I had a friendly conversation with one of their main guys Ruben. He was easy to coordinate with on a time and date for a future Weekend appointment. The appointment so happen to be today, and after my amazing experience going through Free Flo I had to return the favor and post a 5 Star review. Ruben gave me a time window when he would arrive, which worked great for both of our schedules.

He said he would come between 9AM-11AM, and he kept his word. Once he arrived, and saw the running toilet he already knew how to solve the problem. His experience and knowledge, made his work efficient and fast. He had the part on hand that was needed, and completed the job within 10 minutes. Pricing was more than Fair, and work was excellent. I give the Free Flo a 5 star rating, and I give Ruben a individual 5 stars for his efficient services provided.

We definitely will be coming back to Free Flo for any future plumbing issues that may arise. If you are in the Valley and need a recommendation for your plumbing issues, definitely give them a try.

Krysten C.

09/10/2018 12:00:00 SA

I've used this company 3 times now. And, OMG!!! They are absolutely amazing. Ruben and Ben are so polite and get the jobs done quickly. Being a woman, I'm always concerned about getting taken advantage of by service professionals. Not with them, their prices are amazing!!!

Thank you!!!

Jennifer M.

4/16/2020

Anthony did such a fantastic job for us. He came to assess the site in the rain, and then quickly found the unusual part that we needed. He was very professional and responsible, and even checked in with us after leaving the job to make sure everything had worked out okay. He went out of his way, and it made a huge difference for us. We'd love to use him anytime.

Billy S.

4/19/2022

These folks are amazing! I had an emergency gas leak and had my gas turned off on Thur evening, Ben squeezed me in on his way to another appointment Fri, and his team started the job on Sat. Their quote was the best of a few I had gotten done. They were super professional and the lead, Josh, was great to work with. He proactively communicated where they were in the process, any issues we ran into along with options on how to move forward. I'm very happy with the work and execution from this team. Any time I have plumbing issues, they'll be the first team I call.

Leonard C.

5/25/2018

Josh did a fantastic job for us. We were having some issues with the water pressure in our shower - Josh came over and diagnosed the problem as well as taking the time to explain to me exactly what had to be done and why (previous owner had used galvanized pipe instead of copper for a section which caused corrosion and restricted the flow of water coming to those fixtures). He also recommended a fix that was much cheaper than any of the other quotes we had gotten. I am very happy with the service.

Jason C.

6/14/2021

I've been using Free Flo Rooter for years now and they always come through! They always go above and beyond to make sure the job of done right and everyone that's come through has been super friendly and helpful. Highly Recommended!

Dee L.

11/16/2021

A neighbor recommended us this company because they took care of an urgent plumbing job. They came out within an hour for that big leak. Ben was the plumber that day.
We had some loud noises coming from the valve of the toilet, and a poor-functioning bathroom faucet. It's not as urgent and we're scheduled in a couple days. Josh was our plumber. He called us when he's on the way and just took care of our problems within seconds without charging us anything! We appreciated him being on time, and explaining to us what went wrong and the remaining life of the toilet valve.

Hakop B.

11/29/2022

Josh came out for an emergency leak coming from the base of out toilet, he quick to figure out the cause of the leak... Turned out our sewer line was backed up and gave us some great suggestions to prevent future issues. His team will be back in the morning to install a ground level clean out and hydro-jet out main seeer lien.

Doron K.

6/23/2022

I had a drain line with years of build-up from before I moved in that needed hydrojetting. I got several quotes, and Ben from Free Flo was the first to give me an estimate and description of the work needed that made sense to me. No price gouging or surprise fees, just a straightforward honest estimate. Before I even had the chance to express some concerns about how the work would affect my pipes, Ben was ahead of me and offering solutions without adding to the estimate cost. He was very easy to talk to, and it was a rare estimate where I was excited to move forward with the work.

Ben and Anthony did a great job on the day of the hydrojetting. They went above and beyond to ensure the debris cleared from the drain line would not clog up my sump pump or fill my drain box with debris, and they inspected my sewer line and gave me some great recommendations for future improvements.

I wouldn't hesitate to call Free Flo again for other plumbing needs. I wish every home improvement experience was this easy.

Daniel H.

8/31/2020

These guys are awesome. I primarily worked with Nick and the guy is fantastic. He came and fixed our issue, that's standard, great timing, communication, and work ethic. However, he is also the type to educate you on the workings of your sewer system. I learned so much when he came by, you can tell he really cares. He walked me through what he was doing, why he was doing it, and what the next steps were all while giving you a plumbing 101 crash course! Would recommend in a heartbeat. Thanks guys!

Bill L.

12/15/2021

Steve came out right after a massive storm. We had a foot of water in the basement. All taken care of. Very good guy.

Melody Y.

5/27/2022

We had a sewer problem and some guy from rooter guard came to snake it didn't work. They sucked and try to up sell.

So my family member recommended me Free Flo so I called them up to give it a try. And Steve came over to snake the main line. He really went above and beyond using different techniques. Finally he got the water drained I was beyond relieved and he found a big root 3 feet down with the camera. So the next day they started the repair where the root had got it. They fixed it just in few hours. It was a very smooth process and Steve really made it stress free .

I totally recommend Free Flo over any other rooter.
They do have very reasonable pricing. They are not pushy at all. Use them if you want to save some time & money.

Thank you Steve

Bella D.

08/09/2022 12:00:00 SA

Ben and Steve are honest and respectful pros.
They're conscientious, clean and reliable. Their pricing is fair, and their work is quality.

Shane R.

10/10/2020 12:00:00 SA

We had an emergency situation and Steve responded within an hour. He came to our house and diagnose the issue with friendly service. He mentioned that we needed our plumbing to be fixed and even persuaded our landlord to fix the issue immediately. The next day Steve came bright and early and fixed our plumbing. If it wasn't for Steve we would have been fucked. Thanks to Steve we were able to resolve our plumbing service in less than 12 hours, keep in mind this was already in the middle of the night!

Andy C.

4/14/2023

Came home from work and found one of our toilets with crap water filled to the top.

Called Free Flo and was assigned emergency on call plumber Patrick. Talking to Patrick over the phone, I could already tell this was going to be a great experience. Patrick arrived and walked me through on his thoughts and what he was going to do. After emptying the sewage line and snaking, I was backup free! Just like he was on the phone, Patrick was friendly and courteous. Can't complain about the price either as it was fair. I'll be asking for Patrick in the future for any issues. Thanks again!

Brissa M.

10/01/2021 12:00:00 SA

I have a home warranty that always falls short when it comes to plumbing. I needed a solution for a leaking toilet that painco refused to fix because of minor water damage. Steve came out the next day after scheduling with Ben and was able to fix it the same day. No problems or excuses like my home warranty plumber did. Everyone at Free Flo gets it done right and even my tenants recognized them too. Good service, great reputation and happy repeat customer service. 10/10 every time.

Davin W.

7/18/2021

Kitchen sink stopped draining Saturday night, called Josh, talked it over and arranged for him to come out Sunday morning. Great communication along the way and most importantly drain is clear! Pricing was fair and better than the other two companies I tried as well.

Sean H.

3/18/2015

Upfront, Honest, Quick & Cheap !

These guys gave me my 3rd estimate on having an old water softener disconnected from my house, and were the first to not raise the price on me after giving me a quote. It's hard to find honest people in this town but these guys are the good ones. Even asked about an old inground sprinkler system we have and was told it was fine and in great shape. This is something I couldent tell by looking at and after seeing how well they handled the water softener was ready to get a quote on that too. Nope no quote needed, its in great shape. Here is a plumber who could have milked the customer with a needless job and made some quick cash. Did they? Nope.

I'm calling these guys every time !

Rich T.

06/08/2021 12:00:00 SA

Ben and his team are exceptional in not only in their specialized field but also with their customer service. They take pride in the job they're tasked on. I want to highlight something, I reached out to Free Flo and automatically got connected to Ben right away. He offered his services right then and there, without batting an eye. He came to do an estimate, same day did the job. Amazing.

Highly recommended!

Haley K.

9/25/2019

Great customer service and price. Provided a jet cleaning much cheaper than company we'd used in the past. Responsive and timely.

Viken B.

01/10/2020 12:00:00 SA

I needed a roto rooter done for the house I'm staying at. It was an emergency I called a few plumbers and free flo was a able to squeeze me in around my time. They got here quick and unclogged my bad sewer line pulling out roots. They were very nice and fast. Also cleaned up after they were done. If I need a plumbing company going forward I will contact free flo.

Grace H.

4/19/2020

My elderly parents had some very significant plumbing issues (replacing sewage pipes) just a few months after moving into their home, so we decided to try out this company, based on the myriad stellar Yelp reviews. Anthony and his crew came to our rescue. We found Anthony (the one we interacted the most with) to be genuinely professional, caring, courteous, and trustworthy from beginning to end. We had been somewhat anxious because of previously unsatisfactory work from other plumbers and the stress of the corona virus. Anthony and his crew, however, really helped us to trust them. Anthony patiently and honestly explained the options and showed us their work, was careful with the welfare of my parents and me, and even offered to finish off some work that previous companies had left unresolved (unbeknownst to us). So far, the plumbing issues seem to be fixed (I will update this if I need to), so we are all very relieved and thankful. My sweet mother even declared to Anthony, We love you!

Khajak K.

4/30/2022

My shower was backed up and I read these guys reviews, they had great reviews and now I know why. They're very professional and quick to the rescue. Anthony came out shortly after my call and he fixed everything super quick. Very professional and overall nice guy! He even cleaned up after himself. Good, honest quality service.

Jeremiah B.

9/23/2021

I was in the process of renovating a bathroom at home, Ben came by and helped me go through a few options that included swapping the position of my shower and vanity and relocating my toilet. It took me a while to get ready for the plumbing to actually get done, but when I called again Josh and team came out within a day or two to do the work and did a fantastic job removing the old plumbing and installing the new plumbing for our new standup shower where our vanity used to be and plumbing for a vanity where our shower used to be. They were also able to reposition the toilet drain over 10.

Jimmy N.

11/17/2013

Quick, professional, clean and painless - on a Sunday too! They were in and out before I knew it and everything is back to normal. Will definitely be using Free Flo Rooter again. Highly recommended.

Joyce W.

04/07/2023 12:00:00 SA

I've used this company a few times for various issues around my mid-century house and have always found each person I've dealt with to be polite, knowledgeable, and fair every single time. Usually, you're contacting a plumber because you find yourself in a stressful or unpleasant situation and it's nice to have people you can rely on to show up when they say they will and do the job efficiently and explain what they're doing without being condescending. They give you their assessment and options so that you are empowered to make informed decisions that are right for you. They are trustworthy and kind and good at their job. What else could you ask for?

Steven T.

04/03/2021 12:00:00 SA

Had a handful of issues pop up with our master bathroom (sink and toilet). Messaged Free Flo Rooter to set up an estimation appointment. Anthony came by on our scheduled day and even offered to wait a little bit after arriving as I had to reschedule some work things. He was very thorough and gave detailed explanations of things, so I felt more confident in going with Free Flo because of this.

Day of our appointment, and Anthony fixed our leaking sink and replaced the faucet hardware (as well as removing the previous hardware which was not professionally installed by another company), did some investigation work to find the source of our toilet leak and fixed that as well.

Kept us up-to-date throughout the process and was easy to talk to. We have three floors in our home, so I'm very appreciative of Anthony working with us and being able to move his gear up and down those three floors. Anthony did a great job and we would recommend him and Free Flo to others.

John C.

05/12/2019 12:00:00 SA

One of my kids tossed something down my toilet that left it irrevocably clogged. Free Flo came by, assessed the situation, told me what I needed to do (without charging me) - buy a new toilet. Then Free Flo came by and installed it two days later for a very fair price.

Dan E.

7/15/2018

I'm not a big reviewer but Free Flo is definitely worth. Prompt friendly and knowledgeable, they got my call about a leaking toilet, gave me a time window, DIDN'T make me wait all day.

Josh showed up on time, assessed the problem and was done 20 minutes later. If it wasn't 111 degrees out I would have found some other stuff for him to do.

Totally worth the price and will definitely call them again!

John K.

10/25/2018

Ben, Reuben, and their crew were awesome. They were very responsive, reasonably priced, and knew what they were doing. I've used them a couple times, I'll use them in the future, and I highly recommend them.

Ricky M.

03/04/2023 12:00:00 SA

Fantastic plumbers.... have used them for years! Nick is the man! Extremely knowledgeable and professional. Thank you again!!

Mee W.

2/16/2019

Thanks for a prompt response to the inquiry of a quote request as well as being able to come sooner than expected. Ben was courteous and experienced. I was under the impression that they have to replace the unit but he was able to assess and explain to me the problem and fix it, also giving me tips in tackling the problem if it comes up again.

Brianna I.

4/16/2020

Experienced a plumbing issue at my house today, and Ben (the owner) showed up in less than 10 minutes after we called! Not only did he show up promptly, he was kind, respectful and an expert in his field. He fixed our water pressure issue promptly. Best part is that he took the time to introduce himself to our noisy pups until they were comfortable with him. Great worker and great personality! We will definitely give Free Flo Rooter a call next time we experience any plumbing issues. Big thanks to Ben!

Ashley H.

01/06/2023 12:00:00 SA

I was able to get appointment ASAP. Plumber was on time, friendly, and fixed the problem for a reasonable price. I would call them again, if needed, and would highly recommend.

Terrie D.

01/04/2020 12:00:00 SA

We were looking to have a tankless water heater installed. Anthony came out, did an assessment of our needs, and provided both an estimate as well as gave us the pros and cons of moving to tankless. Within a week, I was able to schedule the install. I had 3 other estimates and no other company provided the detailed information that Free Flo Plumbing provided.
The installation was effortless for us. Anthony did a wonderful job working around other contractors do other work at our home. The installation was cleanly executed and professionally done.
I am very pleased with our new tankless water heater and an very happy with Free Flo Plumbing

Tina K.

11/24/2019

These guys are awesome we had the whole house backing up on a Sunday we called free flo to come out and help there pricing was more reasonable then other company's they sent out a technician he showed us our sewer clean out and what its for he ran a roto rooter through our stopped up sewer drain and cleared it so we can use it he ran the sewer camera and showed all the issues with the main sewer drain it had a lot of roots he gave us a quote for a hydro jetter while my husband was with him I called around got prices and they are by far the most reasonable ones
Thanks free flo

Nick K.

12/26/2020

I found a plumber for life with Anthony at Free Flo. He saved me from having a massive project on my hands by being honest, transparent, helpful and incredibly professional. Anthony came to my condo after three other plumbers failed to solve the problem. My tenant had an issue with the washing machine backing up into the bathroom sink and it was a mysterious situation based on the plumbing layout. Anthony walked through everything with me, tested everything and came up with a plan with me so I felt comfortable the whole way. He always wore shoe coverings and a mask. He came back with his crew to fix the backup and he managed his team really well (he had them also wear masks and shoe coverings the whole time). He cleaned up after the job and it was like nothing was touched or moved. The problem was completely cleared and we didn't have to open up walls or anything else (like the other plumbers wanted to do - without even knowing where the pipes were). I can't recommend Free Flo more for any plumbing need. Beyond that I will never call any plumber that isn't Anthony, truly a great human and an incredible, professional and knowledgeable plumber. Thank you Anthony! You saved me from a nightmare Christmas!

SEM G.

08/12/2017 12:00:00 SA

I got 5 estimates from different plumbing co thru Yelp to replace our water heater. I chose Free Flo since they offered the lowest starting price and after reading the Yelp reviews. They were able to schedule me the following afternoon for inspection and will provide the final total cost. Ruben from Free Flo called me, since he is close to my house he asked if he can come by earlier than the scheduled appointment. Since I was not home, I allowed him to check the water heater located in our back yard. After checking he told me over the phone that the starting estimate remained the same and he will be able to replace the unit right away. It was a smooth transaction and i was very impressed that the replacement was done before i got home. I just called Ruben and paid over the phone. Reasonable price, very fast & efficient, very responsive thru email and text, will work around with your schedule, I will definitely use them when needed. Thank you Ruben!

Ursula V.

1/14/2020

Just had work done by Free Flo Rooter, headed by NICK. On the day he arrived at our home, he quickly diagnosed what the problem was showing me and my husband (using his sewer camera) the location of the clog and the condition of our very old pipes. He gave us a quote, and explained in detail the work that needs to be done as well as the timeline of when the work is to be completed. It was a day-long work that was done and completed by him and his team of 2 efficient workers. We are completely satisfied, and all I can say is NICK ROCKS and will definitely hire Free Flo Rooter again for our future needs!

Tn S.

1/18/2020

The sewer pipe of my house kept clogging and caused me headaches for a long time. I searched for various Plumbing companies and Free Flo Rooter & Plumbing came right away for camera testing and Nick seemed very knowledgeable, professional and nice.
Today, Nick came with his guys right on time as he said he would. They scooped out exactly on top of the pipe. I was shocked to find so many tree roots and the end of pipe had a huge thing stuck to it.
Nick was professional to the end, knew exactly how to fix the issue. They completed the work with my grasses back on and clean like nothing happened.
I would totally use them again.

D A.

12/08/2020 12:00:00 SA

Free Flo is A+, Top Notch! I tend to thoroughly research any work needing done on my investment, my house. Nick is great, responded within minutes. He's responsible, professional and honest.

I had a bathroom shower drain that, once again, was clogged and not draining. My house is over 80 years old with original cast-iron pipes throughout. Nick went under the house and saw that the cast-iron drain pipe was leaking. Nick's keen and expert thought process helped me to understand what was going on with my pipes and how he could help. He replaced the cast-iron drain pipe with new ABS sewer drain pipe. He found tree roots in the cast-iron drain pipe as a result of cracks in them. He explained the steps as he went about replacing them, something I appreciate.

I now have peace of mind knowing I made a good investment for a great job. Kuddos to Nick, Free Flo & his team!

Gwen M.

01/04/2020 12:00:00 SA

I found Nick and this company on Yelp after feeling I was being bamboozled by another plumbing company. He agreed to come out and check out the work in question. He was was straight forward and willing to explain and teach along the way. He was not pushy or threatening. As single woman running a household I am super sensitive to being taken advantage of, but I felt completely at ease with Nick, I felt empowered by the information he provided and felt I had the upper hand dealing with the plumbers who had bold faced lied to me. Thank you Nick and Free Flo.

A J.

2/14/2020

We had a plumbing emergency tonight...the pipe under our kitchen sink fell apart and all of the water in the sink came gushing out into the cabinet below and all over the floor. I called Free Flo and Anthony and Charlie made it to my house within 30 minutes. They were able to diagnose and repair the issue in 10 minutes. They were extremely thorough, double checking their work as they went along. They also took the time to explain the problems as well as giving advice to avoid the same thing from happening again in the future. We are beyond grateful and appreciative for the stellar service and quick resolution to our after hours plumbing emergency. Thanks again Anthony and Charlie!

Jeff B.

6/29/2022

Nick and his crew are the absolute best! Patient and attentive, they will give you an honest assessment of your situation and get you up and running in a timely manner. Highly recommend!

Serge M.

8/19/2023

Patrick from Free Flo Rooter repaired our main sewer line recently - he was friendly, polite and professional, on time, and finished the job quickly, despite having to dig a trench 6 ft down. I'm very happy with the work he did, and will be using his services in the future!

Pedraum P.

8/14/2022

Nobody wants to call a plumber for emergency work but these guys were very responsive and sent someone out on a Sunday to take care of business. Patrick was very professional, courteous and competent. The job was completed and everything is working as expected with no upsells in the mix. Highly recommend, will keep using these guys in the future.

Lala A.

8/18/2022

My work place's bathroom was leaking water and we needed to change it as quickly as possible. I came across Free Flo Rooter & Plumbing and gave them a call. Steve & Nelson came over to the location, gave us an estimate and came back with the new necessary parts within the hour and replaced the toilet in no time!
They were amazing and I highly recommend them!
Thank you guys!

Gilbert B.

9/22/2022

Quick and great service! reasonable rates!
Definitely will call you guys again! Five Stars!

Kem D.

2/18/2022

Ben is like salt of the earth! Last time, Ben helped me fix a clogged toilet over the phone because he could not visit us same day - saved me mulah and the toilet worked again! I promised I'd call Ben again in the future for being so honest and generous. Today, a pipe to our water heater sprung a leak. Ben squeezed us in same day and fixed the active leaking pipe for a reasonable price so we could have warm showers by evening! Call Ben. He is trustworthy, fair and priced well. I'm finally glad to have MY go-to plumber.

Mellowcmb1 B.

9/27/2022

Ben came out and repaired my broken insinkerator in minutes!! These guys are as professional and honest as they come!! Called them up and within an hour Ben was at my house diagnosing the issue. Do not hesitate to call them up for any plumbing repair. I will definitely call Ben again for any plumbing issues.

Maddie A.

9/23/2020

Today Steve came to my bosses home to fix their sink! He had all his PPE gear. He was very knowledgeable about what was wrong with the sink and explained it to me very well. He was polite, and professional and did a great job fixing the sink. Thanks again Steve!!

Mercedes A.

06/11/2017 12:00:00 SA

On Sunday afternoon, in north Hollywood, the pipe outside our house burst. We are not handy people and had no idea how to even turn off the water. I called the city and it was over an hour wait. I called every plumber I possibly could and they all had 3-5 hour waits. My house was flooding! 3-5 hours and it would have been a disaster, but no one cared. They also all had call services so you couldn't even ask or plead for help! Finally I called Free Flow Rooter and Ben picked up. He calmly explained how to turn off the water so the house would stop flooding. He drove by my house on the way to another and fixed our pipe immediately. He kept me calm and kept calling on his way to my house to let me know how close he was.

The company has the best customer service I've ever experienced, and the rates are not even comparable to any of the other 100 plumbers i called that day. They are beyond reasonable. Since this incident Ben has checked on me to see if everything was running smooth. I thought I was going to have to spend thousands and I was wrong! Free Flo Rooter made sure I was happy with price and service before leaving. I NEVER leave reviews- part of me thinks they are fake sometimes- but this one is not. Finally I found a plumber that cares about me and my family and one that I can trust.

Gala P.

1/29/2021

We had water coming up under two toilets when the washing machine was running so I knew things couldn't be good. I called Free Flo Rooter based on Yelp reviews. Josh came by for an estimate that same day and ran a camera in the sewer line for assessment. Within minutes Josh showed me multiple cracked and corroded pipes and tree roots growing inside the sewer line. It turned out we needed to replace the main sewer line. We also had a leaking water heater and didn't know it. Although it ended up being a pricey job I knew from a couple friends who had similar issues recently that it was a fair price. It turned out to be a two day job and they were able to get it done the same week I called! Josh notified me when he and his crew were on the way and kept me updated every step of the way. They were very patient with all of our questions and explained things very clearly. I could tell that the crew (Chuy was great!) knew what they were doing. The sewer line was replaced with minimal disruption to us and we were apprised of when water needed to be shut off, etc. well in advance. They also cleaned, swept, and washed everything down very nicely!

I would not hesitate to recommend Free Flo Rooter to anyone! They were responsive, knowledgeable and professional and their response time and service was awesome! It's no wonder they have so many 5 star ratings! I will definitely be using them again.

Ryan T.

9/27/2020

Could not be happier with the service big Nick provided. We had an emergency clog in our main line and Free Flo came within an hour. Nick arrived and explained in detail what the issue was. Nick cleared the clog and advised on preventative measures to take in the future. Although Nick is a buccaneers fan, I would recommend him along with Free Flo Rooter for any of your plumbing needs.

Starla G.

1/26/2021

Best service! On time and great communication. Installed 2 toilets and hauled away the old. We have other plumbing issues and will definitely call them again very soon. Definitely one of the top experiences with a contractor. They even answered questions and educated us on issues. Trustworthy in knowing they will not over charge us for something that's not needed. Their business practices show they take pride in their work and it's no question why they have repeat customers and such a high rating.

Dhawat N.

1/30/2023

Patrick did a very good and fast job in my townhouse at Pasadena. This was the second time I requested him to help with the drainage problems. Thanks

J W.

2/27/2023

This is the second time we called Free Flo to fix maintenance issues. Anthony had fixed our problems both times and we have had very positive experiences. First time he came and replaced the gas piping and the second time he came and unclogged the kitchen sink. He was very friendly, knowledgeable, and did a great job explaining what was going on, giving advice on to how to avoid future issues. Will definitely use their services again in the future if needed.

Liane S.

01/11/2021 12:00:00 SA

Highly recommended: Immediate response, quick to the site, exceptional service at great prices! Anthony was excellent, communicated through the entire process as he had to figure out why my sink and disposal weren't working, triggered by the dish washer. He walked into a disgusting mold pile up from days unattended at the office and he never complained, offered friendly, exceptional customer service and they really mean pet friendly. My german shepherds loved him and my big guy doesn't warm up that quickly. Calling a plumber is generally not a great experience but Anthony saved our sink and made the process awesome.

Josh D.

10/21/2019

Listen, if you are looking for the best plumber in the entire world you have actually just succeeded. It is Ben. When we had a flood a few years ago, Ben came to the rescue in the middle of the night. He quickly diagnosed the problem and dispatched his specialists to come deal with 3 feet of dirty water in my backhouse. The flood ruined everything but Ben has always been there with his expertise, smile, and positive tell-it-like it is attitude to get the job done. Years later, I call him up for big and small jobs. He is so responsive, dedicated, and personable. I wholeheartedly trust him. We talk plumbing, family, goals, and life. Ben is a truly a great man with integrity and is excellent at what he does. Look no further for your plumbing needs!

Highland P.

08/11/2021 12:00:00 SA

Nick came by to look at a sink I thought was backed up and making a weird smell. Turned out I spilled a bottle of plant fertilizer under the sink... nothing needed to be fixed. Nick was cool enough not to charge me and gave me a smart tip on how to make sure my refrigerator water was clean. Would definitely call next time I have a legit plumbing problem. Thanks!

James H.

8/22/2022

The technician Anthony was timely, a great communicator, polite, and very efficient. Unclogged our shower drain with ease. Made it all a very pleasant experience. Well done to him and the team.

Adam A.

10/05/2019 12:00:00 SA

Incredible job, exceptional service!

Two previous companies had been unable to fix our clogged tub and we were just about to spend thousands on unnecessary repairs.
We decided to get one last opinion and Free Flo fixed our problem in less than an hour and saved us thousands in unnecessary repairs.
I cannot recommend them highly enough. They have great customer service, prompt timing and didn't leave any mess.

I just found our permanent plumber.

Jordan G.

2/19/2013

I just had an INCREDIBLE experience with this company. My boyfriend and I just moved into a new house and within a month the plumbing (which was supposedly just replaced by the contractor who remodeled) started backing up and flooding the house!
In the first day, they got my drainage working again. In two days, they cracked the sidewalk open, replaced all the pipes under the house, repaired every plumbing problem in the house, replaced the sidewalk, and even repaired a gas line problem that the contractor created. They made sure my stove worked, checked my water heater, and my heater, just to be sure the extra problem was fixed.
They were also incredibly friendly with my extremely hyper active pit bull, which was an unexpected surprise.

This is a wonderful, trustworthy, family based company. I would recommend them to anyone in need!

My sister just bought a new house with her husband. I'm recommending them to her for future use too!

Harry P.

09/09/2018 12:00:00 SA

We needed our gas line shortened so we could fit our stove flush against the wall. The job ended up being bigger than originally planned but Nick still honored the quoted price. He worked through the job and made sure it was completed thoroughly & correctly to our satisfaction. I've found our plumber so anything we need in the future we're giving Free Flo a call. Thanks Nick!

Rachel P.

07/09/2019 12:00:00 SA

These guys were so great. Totally flexible to meet our schedule. Their quote was the lowest of anyone I called, and there were no extra fees. Steve was totally pleasant and helpful in clearing my shower drain. 10/10 would call again!

Gina A.

2/22/2022

I had a main line back up with water coming up in the showers and toilets. Called free Flo rooter around 12ish and they said they wouldn't be able to come until between 4-6 that day but they would call if they can come earlier. Josh called 20 min later and said he can come by in 20 min. I was so happy! I had a major blockage in my main line and the pipe was cracked from root invasion. They installed a new pipe and clean out to the street and threw in a free clean out going towards the house (for access in case I ever need it). They were very professional, honest, (showed me pictures from the camera and of my old broken pipes) and reasonable (I had called another company and they were going to charge me double for the clean out because it was Saturday). Thanks Josh!!!

K P.

07/02/2020 12:00:00 SA

Don't hesitate in calling. Extremely kind and thorough! They were able to tell us the problem and returned upon our request.

Aline M.

5/18/2017

Well let me start off by saying, this is one of the best companies I've ever come across. I had an emergency and everything was backing up at our house in La Crescenta. After calling a few companies and receiving the run-around, the guys from free flo rooter came out within an hour, assisted with the issue, and were out in no time! Definitely recommend for all plumbing needs.

G P.

9/18/2013

Free Flo Rooter is the best! They were quick, honest and reasonably priced. They ended up charging LESS than the original phone estimate! I will definitely call again.

Brandon C.

10/27/2020

I had a great experience with the plumber they sent over. They were able to see me relatively quickly and were extremely accommodating to my schedule.

Likewise, Dino, the plumber they sent to us, was extremely helpful and informative. He gave a free estimate of our issue. Overall, I had a great experience with these people and would return here if I need to in the future

Jason S.

7/25/2018

These guys have been out twice now to work on the finicky drains in my 1949 house (on septic). Each time they were friendly, responsive, arrived quickly, and were really conscientious about their work. Their prices are very reasonable (less than $150 for each of my two visits), and they have helped me diagnose larger problems and recommended solutions. I'll definitely be giving them more of my money to help service my old, crappy pipes.

Kai B.

3/13/2020

Anthony was very helpful, professional, and overall a pleasure to work with. Replaced an in-sink garbage disposal and it's working great. Would highly recommend and will call them for any of my future plumbing needs.

Daniya C.

10/16/2020

We can't say enough good things about Free Flo. They always come through quickly and efficiently. A couple months ago, Dino came to fix our toilet because it was making some strange noises. Within 5 minutes he was done and we haven't had any issues with it since.

The other day we noticed a random crack/split in our ceiling and were afraid there was a leak in the shower stall above it. Nick came the next day and quickly assessed the problem to see if there was indeed a leak. He cut a small hole in the ceiling and covered everything so as to not get any dust/debris on the surroundings. There was no leak after all but it was a big relief to have someone reliable confirm that.

We will continue to call Free Flo for any of our plumbing needs. Super highly recommend!

Son S.

9/30/2020

It was super easy to get an appointment with these guys. They were prompt, courteous, came in with masks and booties to cover their shoes, asked all the appropriate questions and answered all of mine, and solved the rotten egg odor coming from my laundry room. They'll be my future go-to plumbers!

Ashley R.

2/18/2021

Wow amazing and fast! I had a clogged drain last week and called around for pricing not only were they able to come out for a small emergency fee but the over all price was fair. Other companies either couldn't come out or wanted a ridiculous price. They came out got rid of roots to open my sewer line and cleaned everything after even the mess that was there already. Didn't try to sell me on anything else and explained everything to me. I will use them going forward.

Tray S.

7/18/2022

Our condo had some moisture issues and we found Nick and his guys through Yelp. Very pleased with his quick responsiveness and communication, honesty, and being thorough in his work. He took the time to explain the situation (multiple times, since multiple units/parties were involved) and gave us a detailed explanation of the issue and resolution. Will definitely be saving this company in my contacts for future reference.

Sarah B.

8/30/2021

Anthony was so kind and helpful! He fixed my awkward leak immediately and also gave me important maintenance tips. Super grateful

Judy K.

07/07/2022 12:00:00 SA

G., Steve came to fix a very bad break in my filler supply line to my bathtub for the cold water. It was getting to be the fourth of July weekend and he and his co-worker were excellent at getting the pipe fixed and my water turned back on. I turned the water off at the main line, but the water kept dripping slowly out of the cold water. I let it fill my tub and tried to use the collected water outside and to clean with. It took eight days and I could not find someone locally and Free Flo Rooter & Plumbing came the next day when I called them, and they had many great reviews. I am glad that this is taken care of and will use Free Flo Rooter & Plumbing for future plumbing needs. They are very professional, an excellent service and know what they are doing.

Julie O.

10/25/2019

I have found our official plumbers - won't be calling anywhere else ! I couldn't be happier with the service Anthony provided for us.
Our upstairs bathtub was terribly clogged and I accidentally dropped a thong down the drain to top it all off ‍ ...SO thankful he able to fix that up for us!
Anthony also gave me some helpful DIY tips for another problem I was having with my kitchen faucet .
I truly appreciated that, I've used other plumbers in the past and they would have just charged me to do all this other stuff , not offer me a way to fix it on my own without spending tons of money.
And when they say they are pet friendly , they mean it !! :-) our dogs got some extra love and attention today , and that deserves an extra 5 stars in my book! thanks again !

Bernie N.

4/28/2023

My old water heater decided to turn the basement into a small swimming pool. Ricky and Steve were over about 2 hours later and working on the problem. My basement hatch is fairly small, so it was definitely a multiple person job to get the old water heater out and get the new one in. They also put in a sump pump, so this problem will never occur again. Fantastic work and very clean, including covering the floor to make sure it didn't get damaged. Will absolutely recommend and use them again!

Mason B.

12/24/2020

We discovered a small gas leak on the evening of December 23rd and wanted to get it fixed before Christmas so we could use our furnace. We talked to Ben over the phone that evening and he agreed to come between 2pm and 4pm the next day. The next morning he called and said he actually had time to come earlier if that worked for us. We we grateful because we wanted it done asap. He was there around 10am and quickly diagnosed and fixed the leak and also added a new shutoff valve since ours was very old. He did all of this quickly and charged us a fair price. We were very nervous about letting someone into our home due to Covid, but Ben assured us he would take all necessary precautions. He showed up with two masks on (a surgical mask with a cloth mask on top) and was very careful to stay distanced from us. We felt like he was taking our health and safety very seriously which we really appreciate since we have elderly people in our household. I would definitely recommend Ben for all of your plumbing needs!

Brian N.

8/25/2022

Nick came over & helped out with a huge issue ON A SUNDAY. He is seriously a life-saver...nothing more to say.

More expensive because a Sunday, but he came in clutch for a real emergency. Thank you Nick!

Kendrick B.

1/21/2021

Our kitchen sink has been a pain for months with it slowwwwwwly draining. We were anxious about having a repairman come fix it due to COVID but nothing we tried would fix it for good. Nick came out today and didn't even have to come into our house! He wore a mask and fixed it so quickly and he showed my husband the problem and he was just super friendly. I'm going to happily gaze at our draining sink tonight after dinner (ha). Thank you, Nick! We'll definitely use Free Flo again when needed.

Rose J.

4/16/2020

Steve did a wonderful job! He came with all his PPE and did a great job fixing our pipes for the washing machine. He was fast, efficient and did everything we asked. Definitely would recommend him and this company! 5 stars

Rose City C.

03/07/2023 12:00:00 SA

We had an issue with our water heater. We had worked with Steve at Free Flo previously, so I contacted him. Steve came out and found the problem. The water heater was still under warranty, and Steve made all the arrangements to get us a new water heater. It was all taken care of quickly and efficiently. I will definitely call Free Flo again, and I highly recommend this business. Ask for Steve.

Lernik A.

6/29/2023

Our bathtub drain was clogged so I decided to call free flo rooter and plumbing. They gave me a quote before coming out and we're surprisingly fast with getting to my property. Upon arrival they checked all the necessary lines and found one of the lines completely clogged. They got to work and finished it in about 2 hours. My tub has been working properly with no other issues. Thank you Ben and the whole team for taking care of our home!

Robin Z.

10/05/2021 12:00:00 SA

I've had such a great experience with Narek! He came highly recommended by a friend of mine and he does great work. He explains things in an easy to understand way and is honest. He took videos and pictures when he crawled under my home to inspect and also complete the work, so you know exactly what was worked on. He's so helpful and provides great guidance! I can't recommend him enough!

Michelle G.

1/18/2019

Minor problem fixed within minutes. Great service, communication and very friendly. Will definitely be calling them again. Highest praise!

Reagan A.

06/03/2019 12:00:00 SA

They did a great job installing my garbage disposal and charged less than many other plumbers that gave me quotes.

They even unclogged my bathroom sink drain free of charge!

Olga B.

1/23/2019

Excellent service. Comes for free estimate and fix the problem at the same time. Did not charge any money for professional adjustment job. Very happy! Will recommend to all my friends.

Lizelle Z.

02/11/2020 12:00:00 SA

Steve and Josh were great in helping us to take care of major plumbing issues happening at our home. They were responsive during the holiday. It was New Year's Day when we reached out. They were able to fix the piping in multiple areas of our home necessary to get our systems running smoothly again. Thank you Steve and Free Flo!!

Andrea T.

5/22/2019

Free Flo Rooter has come to my rescue several times. They have met every one of my emergency needs as well as general plumbing installations and have provided the most professional and knowledgeable service I could ask for. Nick takes the time to explain the cause of my plumbing issues, which is a big plus. These guys are honest and efficient. Hand-down the best I've come across.

Garin Y.

12/07/2016 12:00:00 SA

Hands down the best plumbing service I have worked with. Sunday afternoon my bathroom and toilets backed up. I called another company and was told I had roots in the pipes. I received a quote that was outrageous. I called Free Flo Rooters and was very impressed. They came out on the same day and assessed the problem. Not only did they give me a very reasonable price, they were extremely professional, finished the job on time and explained everything so I knew what was going on. Don't waste time calling anyone else. They will be your first and only call!

T C.

08/10/2023 12:00:00 SA

We had a water backup issue when we run the washer and run other water like kitchen so we called Free Flo Rooter to help us resolve this. Patrick was the plumber that came and he was fantastic! He was very honest, friendly and professional. He was able to resolve the clog issue in a timely manner and he did not try to upsell me anything like most other plumbers I encountered before. I have great confidence in hiring them and especially Patrick if I ever need another plumbing related job done. Thank you!

Wilson J.

10/28/2022

Our main sewer was backed up with roots. Josh gave me a thorough explanation before he begin any work. He was very polite and professional. He installed a clean out in a timely manner. We did the hydro jetting to unclog the main sewer. The price was reasonable and we are very happy with Free Flo Rooter.

Wendy Y.

11/07/2021 12:00:00 SA

I was a little skeptical to see a five-star rating with over 2,204 reviews on Yelp but was not surprised after I went through the experience as a customer myself.
We needed garbage disposal replacement, Free Flo was the first company to reply on our Yelp project and handled the job with professionalized from beginning to end. I first spoke to Ben to schedule an appointment, followed up with Rafee on the day of the appointment to confirm ETA, met with Steve the technician onsite. Steve was courteous with our property, he wore booty cover and mask the entire time, explained the repair with knowledge, followed by maintenance tips and future care of the unit. I don't wish for anyone needing a plumbing service, however this crew made it very pleasant for me.

Jennifer K.

09/11/2020 12:00:00 SA

Very happy with Free Flo Rooter & Plumbing. Ben came by today to fix a leak and gave us a very reasonable quote for a more complicated install we will be scheduling soon. Very friendly, good rates, arrived on time - all in all, we're happy with their service and highly recommend!

M M.

11/29/2019

Professional, available on a holiday and arrived within half hour of our call! We had a plumbing blockage with toilet and tub overflowing and Nick came out on Thanksgiving day to snake the plumbing. The house is older and the problem too great to solve in one day. Nick and his crew returned promptly the next day and completed the entire job that day (digging, installing a clean out sweep and replacing all the dirt). Chuy was an essential asset to the job! The work site was left clean that you can't even tell anything was dug up. Good job Nick and crew! They are definitely my new #1 option for plumbing jobs.

Marina A.

02/10/2018 12:00:00 SA

I was house sitting for my boss and the toilet got stopped on a Saturday night! Dying of embarrassment I wanted to handle swiftly the team at free flo was there Josh was over in a timely manner and took care of it! The team is super professional and I will recommend highly!

Alison M.

04/08/2023 12:00:00 SA

Had a small issue with our toilet and they were able to come within 2 days and fix it on the spot! They were efficient, polite, and fairly priced! Would definitely recommend and will use them for any future plumbing needs.

Dean L.

2/27/2021

Once again, Free Flo came through with an installation. Josh installed a toilet with another coworker in record time, super satisfied with the speed and service, thank you!

Brian T.

2/28/2020

I had a pinhole leak causing major water damage to the ceiling and wall of my townhouse. I called a specialized leak service who charged me $300 and couldn't find the leak.

I called Free Flo Rooter and Anthony came through in a big way. He and his excellent colleagues cut through dry wall and found 2 pinhole leaks right away. They also fixed them right away and set me up with a restoration company who came out the same day.

Anthony gave me a discount for the second leak repair and spent time reviewing things with me. Anthony and his team were professional, upfront with expenses and took time to explain things. Highly recommended.

Xin W.

01/02/2020 12:00:00 SA

First experience ever with a plumber, went exceptionally well. I usually always dread calling for any type of services I'm unfamiliar with but I had no other choices today. My toilet clogged up and the good ol' plunger couldn't fix the job. I called this number and Dino said they were finishing up on a job and could get here in 30-45 min. When they got they fixed the problem in less than 5 min!! I know I have no knowledge about plumbing but I was impressed none the less. Would definitely use their services again.

Samuel K.

9/23/2017

This company answered my call but didn't seem interested in helping me with a backed up kitchen sink because I had called in Saturday around 11AM. The person answering the phone informed me that they charge an additional $60 on top of their regular price to come out on a Saturday after 2PM or anytime Sunday, as that would be considered an emergency call. Perhaps they're so busy, this is how they prioritize their service calls on weekends. A better alternative would have been to tell me that he could come out Monday morning for the regular price (whatever that is), which would have been fine.

So, I ending up calling another local rooter and they came out the next morning for the regular cost of clearing a clogged drain pipe which was $95.

Marisol E.

11/24/2021

I called Ben first thing in the morning because yesterday my kitchen sink began pouring out water, lots of water. He said he would be out between 12-2 but then called me 40 mins later saying he was in the area. He came early, saw the problem, and fixed the problem! He was so helpful! I highly recommend

Michelle K.

3/13/2016

Ruben and Ara saved the day- snaking an outdoor drain that had caused a flood on my hilltop property. They were fast, responsible and very reasonable. I would definitely use them again in a heartbeat!!

David B.

09/10/2021 12:00:00 SA

Nick P. was awesome. Our kitchen sink had a leak and it was made much worse by an attempted home repair. He came out promptly and fixed the problem right away. Kitchen is back in working order. Thank you!

Irene L.

5/28/2020

This review is for Anthony!
My family and I have been experiencing clogging issues with our toilet for the LONGEST TIME! We had different plumbers come in to fix it in the past but they could never find the cause of the problem until today my sister search up Free Flo Rooter & Plumbing. It was a miracle to find a plumber on the same day that can come by in the evening. Anthony is very helpful and knowledgeable. He told us he had to pull out massive roots from the pipe! I'm thankful that our toilet works again!! If you're looking for a plumber, I highly recommend Anthony. He took time out of his evening to come and help us. Also, Free Flo Rooter & Plumbing opens late so thats a plus! :) Thank you Anthony!

M P.

5/25/2021

After getting insane quotes and delays from other companies, I contacted Free Flo for an endlessly clogged tub drain based on their positive Yelp reviews. Not only were they able to get a plumber out the same day, Steve (nicest guy, ever!) resolved the issue quickly and efficiently, answering all my questions. Not only that, but I was given an unexpected discount, as well. I asked about the statement on the side of the truck, The Dog-Friendly Plumbers Turns out that Ben the owner is a friend to dog rescues - a cause close to my heart. A positive experience all around. Happy to call these guys my new plumbers!

Judith H.

11/16/2015

Fast service and honest guys.They told me what I needed, never pressured me into using them for what looks like a more serious problem & gave me a discount. Yes, I will be calling them again.

cheryl c.

10/22/2018

Top notch service! I needed a new kitchen faucet installed and these guys were great. They arrived on time and got the job done quickly. They were professional , personable and pet friendly. I would highly recommend their services.

Jean S.

6/19/2021

My fryer broke down and needed a replacement. My gas valve was corroded too. Therefore, I called Free Flo for help. Nike is very professional and knew exactly what to do and helped to replace valve, hook up the dryer and more. I will recommend Free Flo to anyone that need plumbing services.

G W.

3/13/2020

I had to change out our garbage disposal. Anthony came on time, called and texted prior, and did the job efficiently and with great care and explanation. I am super pleased with the quality and excellent customer service. He gave great tips on maintenance and things to look for. I will definitely keep this company and plumber in mind for future jobs!

Heather S.

5/21/2019

Ben just came by after we had been quoted $1100 to fix our water heater by another company. He was very honest and told us what did and did not need to be addressed saving us tons of money. I will be calling again! Thank you!

Tom B.

10/03/2018 12:00:00 SA

Josh was super helpful. Had an 11pm call time, he called and 8:15 and said he'd be happy to come over now. Fixed my issue in five minutes and was even friendly with my cat! Perfect service, will definitely use again if I have any issues

Livi D.

08/10/2021 12:00:00 SA

Free Flo has fixed multiple issues now in my house and has always done an amazing job. Just recently Nick & Josh did an amazing job installing my tankless. Super professional. Highly recommend.

Robert J.

03/05/2015 12:00:00 SA

Called this company based on the yelp review, they are exactly as described.
Came on time and did the work at a fair price.
Would be very happy to use them again.

Cecilia V.

6/15/2018

This was our first time turning to this team to fix our plumbing issue (we accidentally flushed a bottle down the toilet and it got stuck) and it won't be our last. They answered the phone quickly and provided an estimate, none of that we need to see it first nonsense. Nick was extremely professional and friendly, even with our two big pit bulls! They loved him! I would highly recommend this team to anyone needing a plumber.

Stephen M.

2/24/2020

Fantastic service, great and knowledgeable plumbers, fair and honest prices! Fixed my busted garbage disposal in record time, runs like new, and gave me a free estimate on a problem toilet at no extra charge! I will call Free Flo for all my plumbing issues going forward; really highly recommended!

Paulina S.

10/14/2015

I woke up this morning to a horrible surprise that my water heater had burst. I was terrified by the idea that I would have to be showering in the cold and that water had gotten everywhere.

I started looking up places that would be able to give me a hand and Free Flo came up, and I couldn't be happier that I called. They got to my house in no time and took care of all my plumbing problems. They got me a new water heater... I thought it would have cost me an arm and a leg but I was surprised to see that they gave me a great deal.

They will be my go to guys for all of my plumbing issues in the future. Check them out!!!!

kathy r.

10/04/2017 12:00:00 SA

I am a manager of a building and had an emergency plumbing back up at 9pm on a Saturday night. OMG Who to call? Will I get a subcontracted drunk plumber who will show up, but really does not really want to be at the job on a Saturday night? Ben came out ready to work, pleasant, patient and fixed the problem. He came back that Sunday morning to redo the work and make sure all was fine. This is a family owned business, which I love, because I am speaking with the person doing the work. The pricing was fair. I did not get price gouged on the emergency call. The problem was a much larger problem which we knew was in the list to fix, but putting it off because scared of the cost. Free Flo gave me a quote and I gave them the job. Again, fair pricing and some credit back from the emergency on Saturday night. I now have the problem permanently fixed in a quality manner and a new plumber to call in the future.
Thank you Free Flo.

Vivian R.

1/25/2022

The laundry washer was not draining and backing up into the kitchen sink. Anthony was AMAZING! He called on his way to the house for a description of the problem and arrived on time around 10:30 am on a Sunday morning. He was knowledgeable, professional, kind, and patient, explaining and servicing the clogged pipe. I appreciated that his explanation made logical sense, unlike a previous plumber who looked at the same problem. When the initial service did not successfully clear the clog, he explained further options for the next day, but also promised to return the same day and install an extra pipe piece so that the washer could temporarily drain outside and away from the house, and he KEPT HIS WORD and showed up around 8 pm with the piece after his other service calls...I was sooo thankful! The next day, he returned with Ben, and after about two hours of servicing, leaving to get an extension piece, and more servicing, they successfully cleared the clog...it was a miracle!!! I appreciated their relentless efforts to clear the clog, and even cleaning up all the mess. The pricing was incredibly reasonable for the amount of time and effort they spent working on the problem, and their efforts saved me from the expensive headache of rerouting the pipe. I would call on and trust them again for any future plumbing issues! Thank you to Anthony and Ben!!!

Ivy L.

12/03/2022 12:00:00 SA

Nick came to help with the toils issue. He is very professional, efficient and respectful.

William S.

1/15/2021

Unfortunately I needed another plumbing service and Nick was the only man for the job after the work he had done months ago. The cause for the service was user error in our household, not the previous work by any means. Nick came out within 24 hours of contacting him and took care of everything. Nick arrives with a great attitude, energy (even at the late hour he fit me in), and is ready to take care of any problems. Quickly diagnosed the issue and resolved it, all while making sure to keep things as clean as possible when dealing with plumbing! Additionally Nick was masked, even as he walked up the street from his van upon arrival. Many contractors hesitate which I can understand, but Nick is very responsible. Thanks again for everything!

j m.

2/15/2023

Highly recommend! I live in Pasadena and all these homes are old and have old cast iron plumbing. Nick was amazing! I really appreciate how much care he took to use the right tools for the job so the lines were cleared without damage. Was able to identify where the problems were and fix things promptly! I found him by asking my neighbor for contacts and he highly recommended and said he'd used multiple times. I thought the service and the price were excellent! Will definitely be calling him again for maintenance and when I'm ready to upgrade.

Dorini E.

3/21/2019

I called Ben for some plumbing problems. My sewer and drains were plugged. He showed up, put the scope through the pipe and found the stoppage. He dug up the old pipe and replaced it with new pipe and Im a very happy guy. Im a contractor too so I appreciate good service from a true professional. I will always refer Ben and Free Flo.
Thank you Ben and your crew.

E. Dorini

David M.

10/27/2021

It's evening time, and my only toilet clogged up, and my shower was draining slower than normal. My plunging and auger efforts did not help the issues.

Got a quote from FFR&P through Yelp just minutes after sending a request, and I was able to schedule an appointment the following morning. Beat other notable competitors in my area in communication and availability.

Anthony, assigned to the task, communicated his ETA via call, voicemail, and text, promptly at the appointment time.

Anthony showed up, I explained the issue and my attempts to remedy it, and then he suggested options for resolving it. After reviewing my home, Anthony also educated me about how my plumbing system works in a way that was easy to understand. He also offered to take his shoes off inside my home or wear shoe covers, and in consideration of my fiancé working online with her clients, he maneuvered and worked as quietly as possible. Professional.

Anthony tried several approaches and was able to successfully resolve my toilet clog and slow draining tub. Makes me a happy client. Would not hesitate to reach out to Anthony and FFR&P again for my plumbing needs.

Alberto C.

8/22/2022

Anthony came earlier than scheduled which was truly helpful. And Anthony was spot on with his honest assessments. He was fast and efficient and stayed to make sure everything worked perfectly. Will definitely recommend and will use them again.

Sandra B.

5/21/2020

Can't thank Ben and his team enough for their quick response time, professionalism and caution. We asked for them to come out for an issue with some plumbing, he responded immediately and when he got here he was taking the appropriate precautions and abiding by local orders for masking during the COVID 19 situation. He was able to assess and solve our issue in less than an hour. We are extremely grateful for the service Ben provided.

Thank you!

Caitlin P.

02/01/2016 12:00:00 SA

First time using this plumbing company and I had an unexpected surprise!! They showed up, they were very professional, knowledgeable, called before they came to confirm and did the job quickly! They assessed my pipe leak quick and with as little after repair work as possible. They avoided going through wall board and went into the attic to repair the pipe with the leak! Thanks guys! I will always be recommending you to friends and family in need of plumbing work! YOU'RE THE BEST!!

Val S.

5/22/2019

Quick, honest, friendly. Those three words come to mind when dealing with Free Flo.

It was a Sunday afternoon, I had just come back home and noticed the water in the bathroom. I had tried for over an hour to snake it myself, but it was no use. I got on the Yelp app and requested 6 quotes to hydrojet my drain. The Yelp app was easy to use, and within minutes, I got a quote from Free Flo and another company. I messaged Rafee, who gave me the straightforward, better pricing and we agreed he would do the hydrojetting and camera that day and leave me a receipt. He said he took credit, cash, and check. He told me Ben would be contacting me.

When Ben contacted me, he was professional and down to earth. He told me he would be at my place in 25 minutes. He came with his truck and jetter in tow. I had my drain hydrojetted by another company in the past, but it wasn't the same type of machine like this monster. This machine had a huge reservoir and large diameter long hose, which easily traveled my 100 feet to the city sewer. Ben set it up quick and it easily took care of my blockage in one pass! I enjoyed talking to Ben, he loves what he does and he has so many cool tools/toys! :)

Ben stated he's been doing plumbing for over 20 years, with his brother Rafee. I love family owned businesses. Free Flo can do all types of plumbing, so whatever your plumbing needs are, they can help you out. I was so happy to have my problems solved SO FAST with no hassle, on a Sunday! I would call them again for sure. The employees are great, the price is great, the work is great, and quick!

I did eventually get other quotes, but all the other quotes came in after the work had already been done. And most of them were 2-4 times the price quoted by Free Flo!

Amanda N.

11/25/2019

We moved into a new home (new to us, but old in years) a few months ago and have had no shortage of plumbing issues. We've been primarily working with another plumber who replaced a majority of our sewer line in September but over the weekend we experienced another sewer line backup that rendered 2/3 bathrooms inoperable. Our regular plumber came out Saturday while we were gone and claimed to have cleared the line, but the line was clearly still backed up when we got home. They were unable to send anyone out Sunday, so we called other plumbers. Nick came out Sunday and checked the line all the way to the city line and back through the entire home to find the issue. Not only did he clear the line but he identified 2 issues along the line that contributed to the clog that need replacing. All within a half hour. Thank you Nick for getting our home working again and helping us figure out how to fix this problem for good!

Maidel M.

7/30/2017

One evening, we had all of our drains backing up, so I emailed Free Flo that night, and they quickly responded, saying they could be there between noon and two the next day. They arrived when they said they would, quickly snaked the line, and when it didn't work, didn't charge us. They recommended hydro jetting and said they could be there first thing Monday. We couldn't wait the entire weekend, and called in someone to do the job on Sunday. But we loved the professionalism and quick response and would definately hire again.

David M.

6/22/2023

I had an amazing experience with Free Flo Rooter and their technician, Patrick. He was really professional, showed up on time, and was incredibly helpful. Patrick not only fixed the issue quickly, but he also took the time to explain what went wrong and shared some valuable tips to prevent similar problems in the future. I want to give a big shout-out to Patrick for his expertise and hard work. I'm really grateful and will definitely be using Free Flo Rooter's services again in the future.

Sandra M.

3/15/2016

The pilot assembly needed to get replaced on our water heater and we were without hot water for a couple of days. We ordered the parts from Rheem since it was still under warranty and called several water heater specific companies to replace the part for us. I found that most companies were charging an obscene amount of money and would take more than a week before they can get to our home. I called Free Flo and spoke to Ruben who gave me a very reasonable quote over the phone and was able to come to our house the next day to repair the part. The day he arrived he was running late due to crazy rain in LA but was very courteous and called me to let me know he was running late. When he arrived it was pouring down rain but despite this he was able to get the job done. In addition, there was another part that had been damaged that he fixed along the way. That same night I had hot water and was able to take a nice hot bath. The things we take for granted nowadays.

maggie c.

11/16/2019

My place needed the seismic valve placement for earthquake retrofitting and this team did a great and quick job.
1. Price comparison: they are more affordable when compared with other companies
2. Verified licensed that meet cities standards
3. Good communication via texts and calls

Highly recommend

Jin L.

6/26/2019

We had a problem with the hot water not coming out from the shower. This problem occurred from few months ago and we were very frustrated about it. However Ben and Steve came in today and fixed the problem in 1 minute. They were very nice and helpful. If we have some other problem next time, we will definitely look for then again.

Leigh N.

04/07/2021 12:00:00 SA

Great price, super communicative, professional, great service all around. These guys hit all the marks. If I have any plumbing issues in the future they will be the ones I call! Could not recommend highly enough.

Eunice K.

5/16/2016

One morning i woke up and realized I didn't have any hot water. Panicked, I called the gas company who came out and told me I would need to get my water heater fixed. I called around for a plumber but was quickly told that GE water heaters are very hard to fix and I would likely need to call GE for the parts or at least a plumber who carried the parts. I then called GE who told me that my water heater was not under warranty and told me to call a list of plumbers who would likely cover GE parts. Those numbers led me to busy signals and more busy schedules. Defeated, I went back onto trusty yelp and found local plumbers.

Finally, I talked to Reuben who, unlike other plumbers didn't quote me a price and try to get me to commit to them, but told me instead that he would call GE for me. He assured me that my water heater is likely under warranty. 10 minutes later, he called me back and said that he is having the parts overnighted to my house. He did this and still did not pressure me to commit to him! What a nice guy! He did say he could be by to install them when they arrived the next day. His quote was about HALF of what other plumbers had quoted me. And like he told me, the parts arrived the next morning and he came to my house on Saturday and fixed my water heater in 15 min flat.

Thank you so much Reuben for going the extra mile and talking to GE customer service for me then coming on a weekend so I could have some hot water! You relieved all my stress!

Michelle B.

5/13/2019

Amazing job. We had a banging sound coming from pipes whenever the washing machine was on. Ben helped by installing new water hammers on the hot and cold pipes running to the washing machine. He also helped install a new water heater... the one we had was 15 years old! Overall, rates were reasonable, scheduling was very flexible, and they were very easy to get ahold of regarding issues or concerns.

Mindo L.

04/06/2021 12:00:00 SA

If you are looking for professional and prompt plumbing service, look no further. Josh and Nick stopped by my home on Saturday to access my plumbing problem associated with an air gap clog. They ordered the part and within 48 hours, the problem got fixed in 15 minutes flat!!! Consummate professional, attention to detail, great communication, and super courteous!!! Why look elsewhere!!!

Jack L.

6/18/2018

Nick is super awesome. He is very courteous, professional, and helpful.

I ordered a new faucet to replace the old one. It wasn't compatible so he helped me pick a better brand one that fits correctly. When 2nd new faucet arrived from Amazon I made a new appointment with Nick. He arrive on time and installed it quickly.

We are really happy the new faucet! Will definitely recommend Free Flo Rooter & Plumbing to everyone! I think they are the best in LA!

Matt L.

1/27/2022

Had a toilet back up. Called A couple of companies. One kept saying we need to come out before we can quote you. A big company put me on hold for 10 minutes before I hung up. These guys quoted, came out that afternoon about 5pm. Ben worked on the clog for about an hour and a half, then pulled out the snake, packed it up, and was heading for his truck. I asked if he was giving up and he said never! It was getting late and dark, he said he would need to come back tomorrow and go from the vent in the roof.
He came back the next day with reinforcements! They quickly started snaking from the roof. They found a check valve in the line that was stuck. They worked the snake back and forth several times to make sure it was open and functioning again. Worth every penny! Thank you guys very much, and will definitely use you in the future!!

Julie T.

4/22/2020

Our bathtub drain was clogged and couldn't rooter it ourselves so we decided to yelp to find a plumber. We came across Free Flo Rooter and it was the best decision to contact them.

Anthony was the best plumber we ever encountered. He was informative and thorough. Anthony explained the process of what needs to take place and each scenario we might come across. We felt that he was a honest person and totally connected with us.

Any future improvement on our home we will definitely contact Anthony again.

Jim W.

08/01/2020 12:00:00 SA

After sewage line broke under our house on Thursday we called our go to plumber. He said he could get to it until Monday. Sewerage mall, unusable toilets and stress in the household lead me too putting i. The yelp search term Plummer's-Fast Response after seeing over 1500 reviews for Free Flo I called. Answered on the second ring and within four hours Nick arrives, temporarily patches the problem so we can use toilets over the weekend. Everything the other reviews say is true - fast, competent, friendly and they get the job done!!

Linney V.

6/21/2022

I can't say enough about Nick! Unfortunately, I have had continued plumbing issues where I've needed his services again living in this house for 20 years and once again he comes through with flying colors.
He goes above and beyond the call of duty, and totally takes care of the problem with efficiency, helpful ideas and always with a genuine caring and respectful disposition and cleaning up before he leaves. I mean wiping and cleaning floors around where he worked! He always takes his shoes off before entering my home, too.
He aims to please and treats you like family doing only the best work and costumer service. Thank you so much, again, Nick! You are not just an amazing plumber but an exceptional human being!

Ribo F.

1/19/2023

Anthony at Free Flo saved me again! This time he saved me $$$ by troubleshooting a water softener issue, which allowed me to cancel the expensive Culligan appointment.

I think I owe Anthony a fancy steak dinner and a bottle of Scotch at this Point.

John Y.

3/25/2021

These guys are absolutely the best. Supervisor Josh showed up ASAP same day, was honest, thoughtful. Hard to find a good plumber and we feel like we are set now.

Nick T.

2/18/2015

12AM. Our restroom was backing up. Tried the plunger, Draino, anything i thought would work, and surely enough no results. So i gave them a call it was a bit passed midnight, Ruben answered my call gave an ETA. He came sooner than i thought he proceeded to pull out the snake and pulled out a whole bunch of stuff that does not belong in the drainage, then inserted a camera and showed me some roots that grew into our pipes. The guy knows what he is doing, gave me a good price espacially for the late hour i called him. He did NOT rip me off like the previous plumbers i have called. Very knowlegable in the field. I would highly recommend them. I scheduled him to come out with his crew and take care of the root problem, they ended up replacing some pipes, yet again the price was amazing. Great prices. Amazing service. Very knowlegable.

VANAN Y.

11/06/2011 12:00:00 SA

Ok, so I don't review people/things often but I gotta say that these guys were awesome. I got their name from a friend of a friend of friend etc... and was dubious but I was in a bind. I was pleasantly surprised, hence the review. They sent someone right away, were super polite, gave an accurate quote/time estimate. Reliability is key and they did what they said they would do in the amount of time they said it would take. And the kicker, they didn't try to gouge me when it came to the bill. All in all, couldn't have asked for more.

Julianna B.

05/08/2023 12:00:00 SA

The Plumber was very friendly and helpful. He did an excellent job of solving the problem of fixing my shower, hassle-free, that was affordable, fast and effective! Highly recommended!!

Adrian M.

10/01/2022 12:00:00 SA

I had our bathroom tub clogged and Steve and his assistant came and knocked it out FAST! If your looking for a professional that provides a service above industry standard look no further your in good hands! Thank you Free Flo!

Second incident, we had an issue with our toilets plumbing. Patrick came in and checked everything out with a high tech camera and resolved the issue really fast. These guys know their stuff and are really efficient! Thanks Pat!

Giselle V.

11/06/2019 12:00:00 SA

There was a leak at my boyfriend's house today which very inconvenient as everyone had plans throughout the day, but we needed to fix the problem. I got on yelp and looked for basic drainage cleaning services and Free flow came up. I immediately called & got a response right away and they were able to work us in last minute. We called around 1 and someone was at our house by 3! Not only were they able to work us in but they also were fast and efficient with their work at an extremely affordable price. I unfortunately was not there to catch the name of the associated who assisted them, however they made sure to call and tell me about the great work he did! Very glad to have come across this company as they are very professional and were able to save us by fixing our problem! His parents were very happy with the service & will be working with them again when needed!

Gregory B.

12/14/2022

Wow I can not believe how great these guys are especially Ben we had a stoppage that 2 other plumbing companies could not clear this guy came in and worked on it would not give up and guess what he cleared it ran a camera and showed me the issue

Patricia C.

07/09/2017 12:00:00 SA

RELIABLE & AFFORDABLE

My mom was having problems at her home in the Valley. I went hunting on the internet for a rooter company to get her drain line fixed because it kept getting clogged. I had a few plumbing companies come by and give a free estimate to figure out the problem. I decided to go with Free Flo Rooter & Plumbing. They gave me the most affordable price. Additionally, they offered a free camera inspection after conducting a hydro-jetting machine that guaranteed to break up and rid of all the roots in her sewer line. These guys were excellent at what they did and delivered on their guarantee. They got rid of the roots and all else in my mom's sewer line, then ran a camera throughout. They provided updates and as they identified problem areas in the pipe. We were informed my mom would eventually need to update or replace her old pipes by opting for a trenchless. It is an old house and up for consideration. I'm glad we used this plumbing company! They were fast, clean, and great in pricing. For now, my mom's drains are draining and we're very happy. Thank you guys!

Yuxin C.

8/31/2019

The service is amazing. 20 minutes after our first call and already on the way. Absolutely great experience and problem got fixed right away! Highly recommend!

Janice T.

04/03/2023 12:00:00 SA

Never fun to have plumbing issues but glad to have someone like Ricky who is quick and astute to trouble shoot & fix the issue! We had a suspected leak under our kitchen sink but never really could tell where it was coming from. After inspecting closely, Ricky determined that the garbage disposal was installed incorrectly by our developer--he turned it around and fixed it, just like that! Now I don't have to worry about my paper towels getting wet, or worse, water damage to the house! Thank you Ricky!

Audrine S.

8/15/2021

I can't say enough great things about Steve. So happy I came across him & his company. Very knowledgeable, kind, efficient, doesn't give you the runaround, gets the job done perfectly. I'd recommend him to everyone & won't use any other service again. Highly recommend. Thanks, Steve!!!

James P.

06/06/2023 12:00:00 SA

We had a leak from the kitchen sink that led into the opposite end of the back patio area. Nick our plumber came to inspect and noticed soon after that the cap was just simply not screwed on tightly enough but found that the cap was also plastic. After working on it, he realized the section in the wall had to be replaced and went out to buy a part nearby and using a replacement cap he had with him at no extra charge from the previous estimate!

Angelique S.

02/11/2020 12:00:00 SA

Plumbing issues are never fun but at least Free Flo Rooter and plumbing make it easy! I sent a request through yelp today. They responded right away. Set up a time. Fast forward a few hours, Steve and Charlie showed up. They came right in, assessed the issue and got to work. They were both so nice and knowledgeable. I hope I don't have to but if something goes wrong again, I'll def be calling them! Thank you guys! You are awesome!

Jingjing M.

10/21/2019

I had a sink and bathtub clog today so I called free flo rooter for help. Nick helped me out and I would definitely recommend him to anyone who need to fix a plumber issue!

Dewey K.

11/13/2020

I had a new problem with my shower and Nick figured it out in a second and told me how to solve it. Didn't even have to come out. Great knowledge and service! Thank you guys.

Sashur R.

12/17/2022

Patrick came out same day when I had an issue with water backing up into the house. I had known already that there was a dense root system penetrating my cast iron pipes and hoping to avoid the expense, but alas. They were able to clear everything so that I could use my pipes same day and then presented a reasonable price to replace the pipes under the house. They even went out of the way to move my clean out, which a previous plumber had placed above ground and right in front of the house. It looked awful, they put it at ground level on the side of the house. The job was quick and clean, and so ultimately I decided to hire them to do the liner to the street to prevent more roots, as well as install a new water heater. Patrick and Josh gave me a few options price wise and clarified what I would need, and now my plumbing is essentially all new and I can actually take a hot bath! Would highly recommend.

Aisha R.

06/12/2013 12:00:00 SA

I called this company at midnight regarding a clog in both toilets...yet what i failed to realize was that the problem was bigger than I had anticipated....something obstructing the sewage line. They told me a plumber/technician will be over the next day between 8:30-9 p.m, which by the way worked out with my work schedule since I had gotten home before 8:30. They had called me 15-20mins prior to their arrival, consulted as to what the problem was, and stated that their two other employees will be coming in the morning between 930-10 a.m to dig and install the new line. They explained everything thoroughly too! These employees were informative, courteous, friendly, arrived within the time frame as promised, and worked efficiently! Thank you!

J. H.

4/15/2022

My husband flushed a magic wand head in the toilet. Chris came in; diagnosed the issue; patiently explained the finding; and clearly set the course of actions he planned to do. Estimated cost is very reasonable. Finished the work within the hour. He'll schedule another time with his co-worker to come in next week and check the drain with a camera to make sure no clogging further down the drain, all included in the same work order and cost estimate. Chris also recommended maintenance work but not tried to upsell us on the service. Our old house thanks him! He is friendly and courteous even with our vicious dog. :-) Can't say enough good thing about Chris! Will definitely use the service again!

Justin S.

4/16/2020

I had a leaky water heater and called up Free Flo Rooter at about 12pm. Josh showed up and checked the leak by 3pm and was able to set up an appointment for the next morning!

The were able to remove the old water heater and replace the new one within a few hours.

All this during the covid-19 quarantine too! They had masks, gloves, and kept everything as clean as possible.

Keep up the good work guys!
Thanks!

Matt Y.

6/29/2023

I'm moving into a new home and every single fixture had some type of leak or issue. If it was connected to the water, it needed work. Water heater needed to be replaced too. Steve and his guys from Free Flo came and fixed everything incredibly fast. I was shocked at how quick they were. No more leaks and now I have peace of mind. Thanks!

Cecilia C.

09/10/2019 12:00:00 SA

Free Flo is my favorite plumbing company. I've had several jobs done and they always respond like they say. They are reasonable and honest. I highly recommend them.

Jeshow Y.

10/13/2019

I've never called a plumber before in my life and I'm usually a DIY type of guy before I call in for help. But, since I poured in Drano and my entire sink clogged, I was like damn. If I try taking it apart, the Dranos gonna burn my skin. I called in on a Saturday night at 9:30pm (literally they take 24/7 seriously) and they helped me out with my plumbing on a Sunday morning!! Most plumbing places don't have that prepared and I was just blown away with their customer service, professionalism, and general friendliness. I would HIGHLY recommend these guys for plumbing.

Even when they were doing the job, they were teaching me what's the problem. They gave me the dos and do nots with these plumbing issues. Helped me out with putting in a new pipe and new filter for the sink. Very comprehensive help that was above and beyond. Nick was the one that helped me out and I would definitely recommend it to the next person who needs any plumber for fix their issues in this area.

David T.

03/09/2022 12:00:00 SA

Supervisor Ben, is easy to work with. He's listened to our concerns, all my plumbing needs are resolved. Work performed by Steve. Polite and professional. Excellent work

Joseph S.

9/27/2020

Responsive, friendly and reasonably priced. It was late Saturday when we discovered a leaking pipe under the house. Using Yelp.com, we were contacted by several plumbers. Free Flo was one of the first to reply and to offer to come out , so we scheduled the visit. Anthony called when he was about 10 minutes away and arrived on time. From start to finish, the whole job (replacing a section of copper pipe) took a little over an hour, and there was no extra charge for working late on a Saturday. Anthony was fantastic; friendly and informative. Anthony clearly explained what needed to be done. We would definitly use Free Flo Rooter & Plumbing again.

Nairi H.

7/25/2019

NICK NICK NICK!!! Awesome job! Thank you so much! We noticed a leak under the kitchen sink so I started looking around for plumbing services on yelp. I reached out to several plumbing companies for a quote for the issue we were having. Some til today haven't written or called back, some wrote back with just a quote, some wrote back you can call our office to schedule an appointment with no quote, no nothing.
Free Flo Rooter responded within a few minutes with a quote & an appointment for them to come out & give a free estimate. Whoever wrote back from here is the only one that kept a conversation going. That's why I stuck with them & told the other companies that I wasn't interested anymore. So I got a text from NICK saying he was on his way & wanted to make sure someone was home. He gets there, sees the issue, and fixed it. Very nice & very professional. I will definitely use them again if we come across any other issues. Thanks again Nick & Free Flo Rooter!

Cathy f.

7/30/2020

Great response time and did everything they would right on budget. Very happy with Steve's work. Highly recommend this company.

brandi g.

07/07/2021 12:00:00 SA

Checking in again.

Ben and Steve are at it again! They came out of their service area to bail me out of a sticky situation with a problem property that another plumber created a huge issue with.

These guys are heroes. Seriously. You cannot go wrong with this family. I'm so thankful for them and hopefully their calm demeanor and incredible experience with the city will make this issue go away.

Thanks for helping guys, you're the best!!

Lawrence L.

1/18/2021

My drainage was all backed up so I called Free Flo Rooter on Yelp. Josh arrived as time promised and his crew started running a rooter on the whole house cleanout pipe. After a few attempts , finally Josh and his crew were able to run through the blockage and then ran a camera in the drain and discovered due to some cracked pipes , tree roots were growing inside the sewer line. So I hired his company to do a spot repair. They're fast and efficient. Within a few hours , they dug a 6-7 feet deep hole and replaced the problem section.

Josh and his crew seem quite knowledgeable and reliable throughout the work. I'd certainly be confident to recommend them to anyone.

Richard O.

10/12/2020 12:00:00 SA

Great service! Called on a Holiday morning for a clogged sink. Arrived within 30 minutes and did a great job. Will use again!

JJ P.

01/04/2020 12:00:00 SA

From initial contact to completing a RUSH job of replacing a faulty water heater, within 24 hours my problem was resolved by Free Flo. Anthony completed the work, presented me with clear information and details of the job at my rental unit. He was professional, courteous, and a fine representation of Ben and Raffi's business. Great to see such a responsive business helping me take care of my tenants while they were without hot water for 24 hours. I expect to continue using Free Flow for my future plumbing needs. Thank you Team. You did a great job and appreciate your immediate attention to taking care of my issue.

Tony C.

4/29/2015

These were great. Came in, did the job for cheap. Will use again.

H S.

05/08/2021 12:00:00 SA

Both of our bathrooms needed plumbing repair. One of the faucet leaked a little a few days after the repair, because the original cartridge was just too old. Anthony came back and replaced it without charge! Anthony is a very experienced plumber, and he really cares about doing the job right. I was also pleasantly surprised that he put on the shoe covers before entering the house (with the mask on too, of course). So considerate! Anthony also let me know that he would call 30 min before coming, so I was able to do my errands without worrying about missing the appointment.

I wouldn't hesitate in recommending Anthony/Free Flo Rooter to all my friends.

V. W.

09/07/2020 12:00:00 SA

Could not speak HIGHLY enough about this company. My partner and I had a bathroom sink that would not drain. Free Flo was not only quick to respond to our inquiry, but gave us a reasonable quote and time slot within a couple hours of when we initially reached out (no other local plumbing company or Roto Rooter did this).

Dino was our plumber and he was effective, honest and very friendly. We would use this company again just to have him work on another plumbing project. After hours of working on our sink, he told us that the clog could only effectively be solved with new pipes (ours are VERY old). The combination of cast iron pipes, and an embarrassing amount of Drano used before we called Free Flo escalated the problem to what it was. Dino did not charge us for the hours he spent working and was extremely compassionate and informative about our options.

Hoping to get new pipes via Free Flo in the coming weeks!

Jamie B.

09/05/2020 12:00:00 SA

Amazing service and fixed my issue quickly Highly recommend them Nick was honest, on time, and very knowledgeable.

Alberto S.

06/02/2021 12:00:00 SA

Nick is very professional and came here quickly. A pipe literally burst and a tub started overflowing but he fixed it!! All hail Nick

Angela W.

1/28/2020

I called Free Flo Rooter & Plumbing for some drainage issue in the house. Within 2 hours Ben showed up with Dino. Extremely courteous and respectfully took off shoes in the house. He carefully checked the problem and in no time the drainage was fixed. Highly recommended for an honest plumber with reasonable price. Will definitely have him on my reference book.

Julie V.

12/17/2021

My shower head at my place was not working. I reached out to Free Flo and Rafee responded promptly and helped scheduled for it to be replaced same day of inquiry. The price is very reasonable and Ben, who had helped me, was very professional and efficient. I highly recommend them and will be using them in the future for other services I may need in my place. They're are wonderful!

Lisa H.

05/06/2019 12:00:00 SA

Ben was the best! He came out to our unit to assess the situation and resolved the plumbing situation right away. We did not need to wait for another appointment time. When he first came to assess the situation, he had needed some extra tools. Instead of rescheduling for the next appointment, he went back to grab the stuff and finished the job in one day! (Not to mention that this was on a Saturday). The prices are also reasonable and great customer service!

He also confirmed with us the morning of the appointment, which we appreciated. Cannot stress enough what a great experience we had!

Highly recommend them for your plumbing needs!

Jimmy C.

8/21/2019

Great service. Anthony provided expertise and handled the problem. Finally found a please that give good service at affordable price. Will definitely use for future projects.

Tiffany W.

7/13/2021

Reached out and they gave out the most reasonable price quote (by far if I might add). They replaced three pop up sinks for us. They were able to accommodate our schedule and did everything as promised: they gave us a window of time of when they would arrive, called before arriving and gave an update on how long it would take for them to arrive, and then finished the job quickly and efficiently. Ben was so considerate--he even took his shoes off before entering our home without me even mentioning anything. It just so happened that my husband and I were caught in meetings that day while working from home, but Ben was so respectful and did everything without bothering us. We weren't thinking about changing our last bathroom sink, but since Ben was so wonderful, we will be using his services again to replace our last one. Thanks for making everything so easy for us!

Sionevai L.

01/04/2023 12:00:00 SA

Today I had Free Flo Rooter and Plumbing come out to deal with a clog in my drain system around my backyard. At first I didn't think they were going to come out since it was raining but they were here on time and they started to work out the issues I was having. I was very impressed with their service they were able to unclog the drain in a very reasonable time. they were very professional and they answered all my questions I could tell that they have done this for a very long time they are very knowledgeable and have a lot of wisdom when it comes to unclogging drains. I was very satisfied with their service and their professionalism. it's hard to find a good plumber now I have one whenever I have any issues they will be the first person I call.

Heather A.

08/11/2021 12:00:00 SA

Nick and his crew came very quickly to repair this monstrosity under our house. Very good pricing and extremely knowledgeable of what is going on and what to do. Highly recommend him for anyone and if we ever need anything in the future. Thank you so much!!!!

Richard C.

12/30/2020

Josh was super helpful and professional! My kitchen sink got clogged and he helped resolve my problem within 20 minutes. The same-day response and service were swift and excellent. I would definitely call them again if I encounter any plumbing problems in the future! (Hopefully not too soon though!)

Ash D.

6/24/2015

These guys are the Bomb! Reuben was on time, courteous, and fixed the problem in minutes. He gave us an amazingly low rate based on the fact that it turned out to be very little work on his part but it was making our lives miserable! You just don't find people being that fair when the price was already set. I am very impressed, and from now on I won't call anyone else for my plumbing needs.

Derek A.

7/14/2020

Amazing service. Went above and beyond to review the plumbing in my new house, open up the drain line, and install the washing machine. Took less than 30 min. Super fast. Anthony was the best.

Alex C.

1/22/2020

These guys are awesome. I was having trouble with my sink disposal, and Dino and Ben were gracious enough to stop by with a last minute request and they fixed it up in no time. They also explained to me what to do to prevent it from happening again. Will definitely go to these guys if I ever have another plumbing issue !

Adam S.

5/27/2018

These guys saved me. I've had an odor in my bathroom sink - that shows up every now and then - over the past 2 1/2+ years! My rental couldn't find anything, they brought in a plumber who just attributed it to a minor issue, then the water company came and said to just use bleach in the sink. I decided to take action in my own hands and bring in my own plumber. Ruben and his partner came in and found the problem within a minute. They fixed it and even did me a favor and spoke to my building's maintenance to explain why this was happening. Why didn't I contact them sooner? I read other reviews about how sharp these guys are and it's true! Before they arrived, I joked with them that I've never been so excited to have a plumber in my life -- that it feels like Christmas morning. I'm so happy that this is over with and hopefully there won't be any other issues. If so, I know who to call!

Christine L.

11/30/2018

Our experience with Nick was nothing short of amazing. We initially called Free Flo about leaking pipes in our ceiling. I was due to have a baby at any second so they sent someone out immediately to resolve the problem. After assessing the situation, we realized we actually had several plumbing issues that needed attention.

In total we required several visits from Nick to completely fix the situation we found ourselves in. He was professional, friendly, and most of all, knowledgeable. His communication both surrounding and during his visits was great and we always felt comfortable having him in our home and around our toddler. If another plumbing issue were to arise, we would not hesitate to call them again!

Joshua U.

9/21/2020

I came home heard the water running. When I lifted the lid on the tank I noticed the level was high and continuously draining and filling. I contacted Free Flo Rooter and they immediately sent Anthony. He was great and evaluated and walked me though the causes and options for repair. On his recommendation I decided to replace the fill valve and the the supply line, just in case. We did three test cycles and no more over fill! Great work! Fast response! Clear explanation of the issue and quick repair work! Thank you Anthony, you're there best! I will definitely be calling Free Flo again and requesting you for any future fixes!

Kathleen S.

2/26/2021

I needed a plumber and I contacted FreeFlow plumbing. Nick arrived on time, was very courteous and very professional. He diagnosed the problem and in a very short time was done. When I need a plumber I will definitely use FF Plumbing again and recommend them to my neighbors.
Kathleen Stinnette

Justin F.

2/24/2021

So my wife and I had a plumbing emergency and our normal plumber wasn't available. So we called free flo rooter and plumbing and they said they could come out in a few hours. Normally when I get a widow time I always expect it to be the latest time of the window. But we get a phone call from Anthony saying he would be here at the begging of that window time! Boom that's already a win in my book. So Anthony comes in accesses the issue and does some trouble shooting and then gets to work. After some chatting he rounds out that it was my wedding anniversary that day and says he will get this done ASAP so we could enjoy the rest of our day. I will say I had the best experience with Anthony he was super professional and a down to earth guy. He treated my home with the upmost respect and was super great with my dog he asked if he could pet her and treated he like a princess lol. He gets the job done in a timely matter and then asks us if we have a cleaner that we use so he could clean up and spray down what he was working on. So this dude is professional,nice,timely,great with dogs and works hard to get this done ASAP! I've never had such a great experience with a plumber. I will be calling free flo when I need a plumber again just on the fact that Anthony was so great!!

Xariklia G.

08/10/2020 12:00:00 SA

Highly recommend. Dino was professional and courtesy. He called prior to arrival which is always important especially during these times of the Pandemic. His troubleshooting was quick and his service was thorough. I have moved Free Flo Rooter to our preferred vendor file and they will be our first choice each time. If anyone is in need, I highly recommend. Thank you again Dino!

Annabelle Y.

05/02/2017 12:00:00 SA

I have had recurring problems with my water heater, and my last plumber didn't fix the issues, they only got worse. Ben from Free Flo gave me a very reasonable quote and fixed all the problems with my water heater in a very timely fashion! I will definitely be using Free Flo for any plumbing and water heater needs from now on! Thanks Ben!

Howard C.

5/20/2018

Great service. Josh and Ruben were very prompt and communicated well about the time they would be out to take care of our problem.

Gianni B.

3/23/2022

Excellent service from Patrick, I highly recommend him to anyone with a plumbing issue. He went above and beyond while fixing my kitchen sink and garbage disposal.

Eva S.

10/21/2018

No hot water in the house, not a fun way to take a shower. One call to FreeFlow, we were promised someone would come between 2-4. Well since that didn't happen, we called again, and finally, around 5PM, Nick arrived. He fixed the problem, gave suggestions on maintaining the water heater, was very friendly and even asked me to follow up to make sure the water heater was functioning the next day as it is supposed to. Overall, it was a positive experience.

Erick V.

11/04/2020 12:00:00 SA

Where do I start with this great company. We had the pilot light continue to go out on our 40 gallon water heater. They came out and inspected it and saw it had a leak. With having a 2.5 year old and a pregnant wife, we needed hot water asap. Free Flo Rooter and Plumbing was able not only diagnose it, but they were able to get a replacement water heater THE SAME DAY!!!! I mean who does that? They got it the same day, returned and installed it within 1 hr!! Absolutely phenomenal service!! The price was fantastic as well!

Susan L.

02/04/2023 12:00:00 SA

One of the best plumbing service around. Very professional and clean. Our plumber Antony was awesome. He explained everything and walked through the issue and process. He was able quickly solve the issue, tested it, and left the place nice and clean. Probably cleaner than it was originally. Definitely will call them back again.

David S.

12/07/2020 12:00:00 SA

I called 7pm on a Thursday with a clogged sewer line. Ben picked right up and had Steve out the next day, offering me slots to fit my schedule. Steve called in advance as promised. He and his helper did a great job on a difficult clog - very efficient, and he explained what they were doing. He even ran a camera down the pipe for free (he said he was testing the camera after a repair). He also took a careful look at another outdoor drain problem to give me a quote on that. I immediately received a copy of the bill by email. Overall I was very satisfied with the service - much more so than with other plumbers I've used that cost a lot more.

Walter Y.

11/02/2016 12:00:00 SA

Had a toilet clogging a couple of weeks ago, tried plunger and snake, nothing worked. Sent in a quote request and Reuben called me back within minutes. He showed up the next day and it turned out the clog was 30+ feet deep. He systematically tried things until he cleared the pipe! Best of all, he stood by his original quote.

Last but not least, he kept a good sense of humor! A hard working guy with a positive attitude. Highly recommend him!

Niko A.

2/27/2020

Ben and Dino were great! Had a clogged tub, communicated well through the phone/text. Arrived when scheduled. Left the place clean and with working plumbing. Definitely recommend. Ben and Dino were very friendly and provided great customer service!

H P.

1/13/2023

Our toilet was completely plugged last night. I called Free Flo Rooter and Plumbing they sent out Patrick. Patrick was on time, very honest, and told me what he suspected to be the problem. He unclogged the toilet and gave me info on future repairs that will need to be addressed. I plan to schedule another appointment for the toilet to be replaced.

Kimberly M.

06/09/2015 12:00:00 SA

So professional and quick! The plumber was done fixing everything in 20 minutes and left everything very clean. I will definitely use them again. Thanks, Ruben, you did a great job!

Jaime K.

1/19/2023

Had a great experience with Free Flo Rooter and Patrick in particular. After asking for him to check what seemed like small issues, he did a thorough inspection and identified some problems that would have become huge (and expensive) if left unchecked. That said we had two toilets replaced and the kitchen sink replumbed. All through the process I was kept informed about what was going on, given multiple options, and the prices for each were clear up front. Communication was fast and easy and I can feel confident that the job was done right. Highly recommend.

Jeff J.

2/16/2021

Always great service. They did a great job with the work I needed. Will probably call them again if I need any plumbing work done.

Ryan M.

08/12/2021 12:00:00 SA

We had a backed up kitchen and bathroom sink. Nick came over within an hour, and he cleared both sinks in under 15 minutes. He also showed me what the problems were and how to fix them in the future if the issue came up again. I would highly recommend them.

Natasha S.

9/19/2018

Ruben, Josh & Chewie are the best!! Look no further!! We'd been having problems with our toilet for a couple months and dreaded calling a plumber. Ruben came out and found a 4-foot-long root in our pipe!?!?! After some crazy skillful rootering, he got the monster out. Afterwards, he ran a camera down the pipe to make sure he got all of it. They cleaned everything up and were gone in about an hour, and now our toilet works perfectly!! Very reasonable charge. Very friendly and knowledgeable guys. Truly, we will never call anyone else!

Diana W.

02/04/2021 12:00:00 SA

I had a leaking kitchen faucet and needed someone to replace it. Called Free Flo Plumbing for the job. Timely arrival, hands-on the job, and efficiently replaced the new kitchen faucet.

Donglin Z.

07/09/2021 12:00:00 SA

My sink was clog, Free Flo was able to send the tech in on the same day. Nick was very professional and nice, he got the job done nicely and quick. Well definitely use they again!

danielle m.

01/09/2015 12:00:00 SA

I had a stoppage in my line running from my sink. I tried to snake the drain myself, but couldn't find anything at 25 feet which is as far as II could go. I called several companies and Free Flo gave me the best estimate at $90 -- as long as i had an accessible clean out, which I did. (They have a $75 coupon for the same service during regular business hours). They gave me a two-hour window for the following day, a Saturday. The technician, Ruben, came out on time and cleared the drain in about 1/2 hour. I was pleasantly surprised to have someone arrive on time and not try to overcharge me. I would use this company again.

Tiffany L.

12/21/2020

Free Flo already came highly recommended by two of my coworkers, but even still they managed to exceed our expectations. After we called, Nick was able to get out to look at our garbage disposal the next business day. When he discovered it was an easy fix, he quickly taught us how to solve the problem ourselves, gave us the required tool to keep, and didn't even charge us! I'd be delighted to get this kind of service any time of the year, I was astounded to receive it four days before Christmas. Free Flo, you have customers who will call and recommend you for life. Thank you.

Jason L.

4/28/2021

Steve came out to look at a slipped pipe underneath my sink on very short notice. He inspected all my pipes & made quick work. In the future I will not think twice about calling Steve @ Free Flo Rooter. Thanks again!

Carmen S.

5/17/2018

Came quickly solved problem, very nice and professional. I found my new plumber! Happiness!

chelsea b.

3/13/2023

The best experience I've had using a company from Yelp blindly. Very helpful in fixing an emergency gas line leak and super friendly when they arrived. The work got an A+ from the Gas Co. Great communication in setting up the appt and on day of, no stress in a stressful situation. And reasonably priced. Will be calling them for all my plumbing needs from here on our.

Sean K.

03/02/2019 12:00:00 SA

I was visiting my parents home and noticed a toilet was being funny. originally thought it just needs to be reset as it was leaking periodically. Josh arrived on time with a partner (after agreeing to the beat price I could find at the time) and discovered we had a serious issue requiring replacement of the old rusted and cracked toilet flang with a new ABS Flang, replacement of the floor to bowl hardware and installed a new toilet. This wasnt a quick job. It required a new appointment which they booked us immediatelyfor the next business day.

Long story short, there were freaking worms all over the place when they removed the old toilet.

All for a good price and clean flawless job.

Honest and hardworking folks. I recommend them.

Shirley Q.

12/11/2019 12:00:00 SA

Ben and josh is very helpful when it comes to rescuing my main sewer line. My house is a brand new construction, sewer line was stuck by a concrete. They gets very promptly in service. Called Ben in the morning, they came out with the camera inspection in the next two hours. Got a hydro jetting the next day. Now my sewer line is cleared with no rocks. Very happy with the service they provided. Ben is very informative, josh was very helpful and nice. Will definitely hire them again.

AJ M.

07/02/2019 12:00:00 SA

Second time calling Free Flo and both times super happy! Today Anthony tackled swapping my garbage disposal.

My original disposal was different than the one I had purchased to swap (same fitting sizes but different brand) but Anthony and Free Flo held to their original very fair quote price without any haggling or complaint.

Anthony was super professional. He called ahead, arrived early (which was great for my work day!) and performed his work with precision and care! He was also super friendly and easy to get along with!

On completion he went the extra mile and spent time testing my dishwasher and the plumbing going into the disposal to make sure it was leak free and good to go!

Will continue to call Free Flo for all my plumbing needs in the future!

Shari A.

4/20/2015

Unbelievable! We had a different plumber out on Friday, and quoted us a ridiculous amount of $ (OK--4 figures). They wanted to break the wall, insert some pipe and some stoppage thing. All I saw was aggravation and a mess.......The hose that goes into the wall from the washing machine was backing up with water, overflowing all over, from the pipe in the wall. I called FreeFlo Monday morning, and after them getting back with us within a reasonable amount of time, (and they APOLOGIZED b/c their phones in the office were not working properly!) and a little time manipulations, they were able to come out between 12-2. Well. Husband was there when Ruben and another plumber came, and he said that they couldn't be any nicer. He said they wouldn't leave until they were sure that the drain was open and ran the washing machine to make sure. They unclogged whatever the stoppage was for an absolutely reasonable price, and not the four figures we were quoted by another big name company! Hope I never need a plumber again (wishful thinking...), but will definitely call these guys back. I called and left a THANK YOU on their voice mail. Thank you again, guys!

V. P.

12/03/2019 12:00:00 SA

Josh and he's crew of Free Flow Rooter did an amazing job installing a Brand New Noritz tankless water heater, 5 Star all the way.

Lola G.

2/28/2020

I recently bought a new place. All of the toilets needed to be replaced as well as some work done on a leaky shower. Steve arrived when he said he would and got to work right away. He had all of the parts he needed in his truck so there was as no time wasted going back n forth for plumbing parts (I had all the new toilets purchased and ready to go). What really impressed me the most was how super friendly he was with my 3 dogs! They loved him and enjoyed following him around and as he walked in n out of the house.

Ivy W.

6/30/2022

One of my client's vacant properties had what I thought looked like dried black mold around the base of the primary toilet. I had a general home inspector, three plumbers (including Nick from Free Flo), and a mold specialist come to inspect and consult.

Everyone, except Nick, said it was mold or sludge that had come from the toilet bowl when it overflooded at some point, which didn't make any sense to me since the house was vacant and the toilet bowl didn't have any staining or evidence that the sludge came from there.

Nick's expertise and knowledge told him that it was black sludge coming from the base of the toilet probably due to an old wax ring. He explained how the toilet and piping work so that everything made perfect sense. In addition to replacing the wax ring, we had to extend the pipe, replace the toilet, and replace a fill valve in a second toilet. The work took him and his team about 2-hours to complete.

Will be contacting Nick for all future plumbing needs in the area!

Kevin M.

2/26/2020

Will definitely use them again.
Easy to deal with. Punctual, clean and respectful.
They explained everything very well so I was informed.
Great pricing.

Tom D.

5/29/2022

Steve from Free Flo Rooter did a great job on our leaking garbage disposal and a broken toilet. He gave us a reasonable price for both and brought in help to replace the disposal and fix the toilet about half an hour. Very professional, friendly and quick!

jane l.

1/24/2020

I highly recommend this company. They are knowledgeable, professional and punctual. Steve was patient with me explaining the issue of leak over the phone. He immediately identified the problem and restored water to the tenants inside the house, and at the same time worked with me on the best, lowest cost solution to the pipe leak. He took lots of pictures and explained to me the areas impacted. He was trustworthy, honest and fair, and he is definitely the person to call if you have a plumbing issue, a big help for me that manage rental property in the Encino area.

Brian Q.

01/10/2019 12:00:00 SA

I was very skeptical when I first saw the huge number of 5-star ratings. I'm now a believer after Josh unclogged my bathroom sink drain this morning. He explained the likely reasons why this drain was clogging frequently and what I could do to reduce the causes. Josh left my bathroom cleaner than when he arrived! In and out in 30 minutes. If only all vendors performed like Free Flo!

Michelle D.

12/11/2018 12:00:00 SA

Phenomenal service and experience. They were so honest and helpful. We were very scared of having some kind of terrible back up/ overflow so they really could have taken advantage of that fear and up-sold us on some huge, expensive service. They did not do that at all! It was a simple fix and they were on their way. Very happy, grateful and relieved.

Rob B.

06/05/2020 12:00:00 SA

I called Anthony at Free Flo to unclog my kitchen sink. He and his team were on-time, professional, and worked hard to diagnose the problem and provide a long-term solution to prevent future clogs. He was upfront about pricing and what the project might entail, and beat competing estimates by over $200. I've already recommended Free Flo to my neighbors and I will definitely be using them again.

Karen M.

7/29/2021

Nick came to the rescue when our kitchen sink stopped up. Remarkably fast and thorough service, along with a great explanation of what caused it. Although I hope it doesn't happen again anytime soon, we will definitely call Free Flo if it does.

Sean C.

1/31/2021

Our old house got some funny plumbing job done by the previous owner, and the kitchen drain was clogged pretty badly. Anthony called a day BEFORE the appointment and offered to come take a look since he just wrapped up for the day. He was punctual, friendly, courteous, knowledgeable, and his quote was very reasonable - everything that you'd expect from a professional but so rarely experienced in LA these days. He did not have all the parts necessary to fix it right on the spot so he came back the next day (the original appointment day). Arrived on time and finished the repair/replacement quoted beautifully.

Raphael S.

06/08/2021 12:00:00 SA

Inspected our water heater and determined that it needed replacing. They installed it within a couple hours and left the place clean. Also super polite and helpful, explaining any remaining items before they left.

Teresa C.

5/19/2018

Josh and Nick were amazing !! Came the day I called, they were very nice and honest . Fixed a problem I had with sears . I highly recommended this company .

Varoujan M.

8/15/2021

Anthony and his team were punctual, communicative, and immediately identified the problem. They worked quickly to replace 100 year old sewage drain lines under short notice.

Yurt V.

3/14/2016

So I called in because my business had a sink leak issue in the kitchen, I never met the architect team that designed the construction of the shop so I don't really know my way around it. I called these guys up, two men stopped by shortly within 30 min! They even advised me over the phone not to purchase the $95 for $135 deal so they inspect if it's truly an expensive job. Which I thought was incredibly honest & kind of them. When they came, they identified the problem within seconds, it was just a loose screw or washer in the nozzle. They didn't make me feel stupid about and they didn't charge me! Honest good guys I would say! Definitely will recommend them to other businesses!

If you live or work in the silverlake area, give them a try. Fast service & great customer service!

Lance L.

12/05/2022 12:00:00 SA

I spoke with Ben. He gave me a competitive quote & fit me in the days schedule, (already winning). He was on time and friendly. He explained the work & got right to it. When finished he made certain there were no leaks & cleaned up the work area above and beyond. More importantly he kept his word on the quote. No ugly surprise when time to pay.
Only wish I had found Free Flo 25 years ago!
Will definitely call them for the next plumbing problem & most definitely would recommend to a friend.
Thank you thank you thank you!!!

Christina L.

12/23/2021

Fast, considerate, professional and educational. Nick was available on short notice when one of our toilets wasn't flushing. He gave us a 2-hour window when he'd be by and was communicative about when he'd be arriving. He was prompt, masked, and took off his shoes when he entered which I appreciated. The problem was bigger than he'd anticipated so we agreed on a time for him to return the next day when he had the proper tools and materials to protect our floors while he worked. He had a plethora of photos and videos he used to explain what he thought the problem was. He also fixed our washing machine which wasn't running any cold water on his way out. He returned the next day in monsoon-like conditions to remove our toilet and give us the bad news that it would need to be completely replaced due to extensive calcium build up. Nick got on the phone with our landlord and made sure we picked a quality toilet that would circumvent this problem in the future, went to pick it up and replaced it same day - well after business hours. Nick was pleasant and professional, he was considerate of our crazy dog and sleeping infant, he performed quality work in a timely manner and he gave us a little lesson on toilet mechanics and hard water. Five stars. Would recommend.

Candace H.

5/15/2021

Nick was super quick to respond to my inquiry and came out next day for a free consultation. Did a very thorough look through everything, and didn't find an urgent issue so did not charge us. Gave us advice on what to monitor over the next few days and to call back if the problem persisted.

Andy Y.

09/03/2022 12:00:00 SA

Repeat customer, found my go-to plumber. Nick was super helpful with my main sewer line repair and kitchen sink clogged. Highly recommended!

Gary K.

4/30/2021

Nick the plumber just left our condo after troubling shooting a persistent clogged toilet. He was very professional and knowledgeable about plumbing. He resolved the issue and schooled me on why we were having issues within our drainage system. I highly recommend Nick MacGyver or any of his associates at Free Flo Rooter & Plumbing!

Mario B.

09/12/2020 12:00:00 SA

Dino is amazing. He fixed my problem quickly and even looked at the other sinks in my home while he was there to make sure that I would not have any other problems moving forward.

Dledle8 L.

4/24/2019

I would definitely refer Free Flo Rooter to friends and family and anyone that asks me Do you know of a good plumber? My experiences with Nick is very positive. All the positive reviews are true. I called this company for a clogged drain but turns out we had a much bigger problem with our old galvanized outflow pipes. Nick and the guys replace our old pipes and everything is flowing again. I would definitely call them again. They did a good job at a reasonable price and Nick even rinsed the dirt from our driveway before he left.

JW E.

6/26/2020

This company was awesome. Prompt, professional, and honest service. Not to mention that this is a family owned business. They came out very quickly to inspect the problem and provided the best solution while providing and explaining different options. These guys are great and deserve more than 5 stars.

Gigi K.

7/15/2018

This company is my go-to for all our plumbing needs. Most recently I had an emergency with my sewer and these guys came through right away to snake the main sewer line. Even though we had someone else try (and fail) to resolve it, they managed it without a problem. I can't recommend this company enough for their consistent efficiency and professionalism. It doesn't hurt that their prices are very reasonable and that their employees are really nice!

Anthony S.

11/20/2022

I recommend these plumbers. Estimate was done quickly and so was the work. They did everything they said they would. Anthony was friendly and cleaned up nicely. My expectations were pleasantly exceeded.

joshua n.

1/20/2023

I had a great experience with Nick! All the plumbing in our house was backed up. He came out within a few hours and fixed everything for a very good price. More importantly he was very friendly and happy to share his knowledge. And he knows a lot! It was fun talking to him! I'm very happy with the work he performed and I would definitely recommend him to others!

Raymond H.

09/05/2019 12:00:00 SA

Ben and Steve were fantastic! We had a leak with the sewage pipes in our house, Ben quickly came over and gave us the lowest quote and explained the situation with our pipes and what the process was going to be to repair the leak. Unfortunately, we weren't able to have Ben work on the leak the same day; however, we were able to easily reschedule for the following day. Ben and Steve came out and gave us a courtesy 30 min call - which was fantastic! I was able to go to work and didn't have to leave until I got the courtesy call. They finished the job very quickly and was very informative of every step. These guys are professional and know what they are doing.

Irving Q.

10/20/2020

Steve came through late on a Sunday night to address a clogged sewer pipe. Great work and customer service!

Marvin M.

02/10/2020 12:00:00 SA

Had an issue with a kitchen pipe leak from under the crawl space. Steve and his crew were able to replace the cracked cast iron pipe and also the horizontal plumbing in about 4 hours. Appreciate that he was able to help patch up the area that was needed to access from the outside wall. Would definitely recommend!

Armen M.

5/28/2021

I really appreciated the quick and friendly service Nick P. provided. I was working during the time and barely noticed him getting the job done. Before I knew it he let me know the sink was fixed and cleaned up. Fair price for amazing service, can't go wrong here.

Leo J.

11/16/2019

Trusty yelp helps again,after almost going with a company for a hydro jet on my main sewer line that had a lot of roots I contacted free flo rooter and plumbing I spoke to Ben .
He came out with the hydro jet and ran a sewer camera not only was he reasonable but professional and great priced
Thanks free flo

linh v.

1/17/2021

I decided to ask a quote for hydro jetting some of my drains in my back yard to clear out the water clogged issues. This company had bunch of 5 stars reviews which in my head I'm thinking must be pricey. Ben who quickly quoted me on Yelp gave me a flat rate which was very reasonable compare to other quotes I received. I message him back right away and ask if I can call him directly and discuss my issues he quickly gave me his number. He even said if he can't fix it no charge! I was like what ?? Really? I'm in. He gave me an appt , his team arrived on time even earlier than what he told me. Called to inform that he was on the way will arrive in 40 minutes. They came and worked on my drains for few hours unable to clear it and said he's not given up he's coming back tomorrow to continue . Next day show up continue again for few hours and still unable to clear it. The bigger problem is our pipes are super clog we will need to dig up the ground and possible replace it. He showed us the problem area. He did not charge us as he promise. His team did spend 2 days trying their best and it's only right to at least compensate their gas and some tip. We felt really bad not giving them anything for their hard work. Again thank you Ben for being so honest and trying your best. I will definitely contact you again for other plumbing needs.

Lucine O.

9/18/2021

Nick nailed it again. It had been a few months since the repair but I one day was surprised with a bit of a leak coming out from under the sink. Turns out there was a slight issue with the garbage disposal installation. I messaged Nick and was scheduled asap for a repair. He came in, diagnosed and fixed the issue (no extra charge or anything) within an hour. He even helped me out with a shower head installation while here. I'm so happy to have found a reliable plumber in the area. Thanks Nick & team! Y'all rock.

Nick Z.

06/10/2023 12:00:00 SA

Anthony was super friendly, knowledgeable, and helpful. He arrived promptly at the start of our service window and was in and out in just over an hour (including the time it took to pick up the part we needed). He explained what he was doing and gave me tips on how to do regular maintenance on the new garbage disposal. I would definitely call these guys for any future plumbing needs!

Eve R.

04/06/2022 12:00:00 SA

Thank you Anthony at FreeFlo Rooter! I am so happy with the work you did installing an earthquake shut-off valve on the oversized gas line in a constrained space. You made it work, and made it look easy. You're the best.

Leah S.

9/21/2021

Steve was so helpful and friendly. He was able to fix the plumbing issue for an affordable rate and shared his knowledge throughout the process. Will definitely reach out again if issues come up!

John S.

08/06/2016 12:00:00 SA

These guys are great.... Rueben talked me out of doing a clean-out that I thought I needed to save me money.. State of the art equipment.. Super reliable. I have been taken advantage of by plumbers in the past.. I will only go with Rueben and team from here on out.. These guys are fair and do great work..

Jacky C.

8/18/2020

THE BEST SINK AND TOILET STOPPAGE EXPERIENCE! Ben was very friendly, courteous, and efficient, had my toilet and sink fixed in no time. Followed COVID-19 CDC procedure, had mask, gloves, and remained 6 feet apart to complete task. Best man to hit up for all your plumbing needs!

Nick R.

08/10/2020 12:00:00 SA

We needed an issue fixed with one of our toilets and Dino came over, was incredibly kind, patient and communicative with what he was going to do. He did great work! Incredibly friendly service, incredibly efficient and very considerate with everything that's going on nowadays with regards to safety precautions! Loved the service through and through! Will definitely be using your services again should we need them, thank you so much! I am a blind, disabled person and I cannot express how thankful I am for their help!

Kay T.

07/11/2020 12:00:00 SA

Where do I begin?
I had a sewer line emergency that occurred a few nights ago. I reached out to my usual plumber but after not receiving a response, I was referred to Free Flo through another one of their customers. Everything happens for a reason!
It was an emergency, so I appreciated that after a very long workday, they still came out to get me through the night.
Anthony came back the next day, assessed the situation and gave me options. Anthony was very knowledgeable and professional and always showed up on time. He walked me through every step of the project, taking care to show me the before and after to ensure that I understood what was going on. He went above and beyond, making sure my flowers were restored in their beds and that the job site was super clean after they were done. In today's world, you just don't find that level of service or care anymore.
Everyone, from the owner down to the laborers, were truly a pleasure to work with.
Needless to say, I got myself a new plumber.
If you are a looking for someone to handle any of your plumbing needs, call them up; you won't be sorry!

Sam S.

8/25/2023

Our experience with Nick and his team has been perfect every step of the way. We are completing a total re-piping of our old home, which is such a costly and huge endeavor - but Nick provided daily updates (with photos and videos!) about the process, giving us peace of mind that this project is well worth it. They've replaced our old, paper-thin galvanized pipes, fixtures and faucets with the hope that we'll not be calling them again for a looooong time. They were speedy and efficient and communicative. They get it.

Jacqueline E.

5/28/2022

Plumbers showed up on time and were professional, informative and friendly. Completed the work in a timely manner.
I highly recommend them. Thank you Free Flo Rooter!
Jacque

Chris G.

10/21/2019

Came home on a Friday night with the kids in La Crescenta and found that the main water line from the street had burst. Shot out quote requests through Yelp the next morning and was being told that I needed to replace the entire 70 feet of pipe and drop almost 5 grand on the project.

Ben from Free Flo stopped by and, after inspecting the entire line, found that the rest of the pipe was in good condition and only the one section needed to be replaced. With 30 minutes of work and chatting me and my dad through what he was doing, we had the water running again.

Want to say thanks again to Ben and the guys at Free Flo. Because of your honesty and work ethic, when the time comes to replace that line will be calling you!

Andrew B.

7/19/2021

Called Free Flo Rooter for an emergency repair. Josh came out right away ahead of schedule. Called me to let me know he was in the area. Worked on it right away and explained everything. So thankful. Will work with Josh again!

Eric N.

1/28/2021

One of the bathroom sinks at the office would clog randomly so I contacted a few plumbers. The 1st company came out, ran a snake through and told me I might have partial blockage (due to solidifying drain cleaner); need to come back with a camera, yada yada. Was never able to reschedule with the 1st company so I finally contacted Free Flo Rooter.

Nick called me up, asked a few detailed questions and even got on FaceTime to get a better idea of the situation. Turned out, the drain is fine after initial rooter service, no signs of blockage, no need for camera inspection, no bs.

Thanks again for your time and patience, I'll know who to contact in the future.

J P.

12/18/2018

Ben came out and diagnosed and fixed my problem in less than 20 minutes. Thank you for fixing my water heater in a friendly, professional manner

Derek G.

10/25/2021

Free Flo Rooter & Plumbing provides great service at a very affordable rate. They are super dependable and have come through for us every time. The first time they came, the plumber we were assigned was Anthony. He turned out to be really knowledgeable, super friendly and explained everything extremely well. So now I always ask for Anthony when I have a plumbing issue and he ALWAYS comes through for us! I can't say enough good thing about him.

Jenny B.

09/05/2017 12:00:00 SA

I was acting property manager while the real one were on vacation. Easy work what can happen? Wrong, I get a call about 4pm that 2 rentals on 2nd floor that their sinks were not draining. I called the regular plumber on the list given to me to only find out that refused to come out to work on the 2nd floor. He told me to go find a commercial plumber. Fine if that's how you do business.
I searched and message several plumbing business on Yelp. Rafee was the first to message me back while some stated too far to travel or $150 minimum.
Next morning I called Free Flo and Ben answer. I told him I needed someone right away in Monterey Park. He managed to meet me in 1 hour at the site. In less than hour both sinks were flowing freely. Very friendly and even beat the other quotes.
Definitely will use Free Flo Roofer again. Just wished they can travel further. Would love for them to work on my place

Joshua T.

10/10/2020 12:00:00 SA

These folks came highly recommend by my community's listserv and they lived up to it. I had an issue with my sink not draining properly so I emailed them in the middle of the night and someone got back to me within minutes to schedule the following afternoon. They sent Steve out and he and his assistant were very professional, prepared, and friendly wearing both masks and boot covers. Fixed the issue and the price reasonable. Will definitely call them again, highly recommend!

Jennifer K.

04/04/2020 12:00:00 SA

We had a major issue with our toilet late Friday night. You can only imagine the stress level of it all with COVID19. Anyway, found these guys on Yelp and gave them them a try. Response time on Yelp was within 10 minutes. Anthony showed up the following morning with gloves and a mask. He made what could've been a disaster into an easy, hassle free experience. Super professional and pet friendly! He took the time to explain to us what he was doing and how to fix the toilet. A huge thank you to Anthony for doing a fantastic job, we will definitely be using you guys for all our plumbing needs!

Jason J.

02/12/2020 12:00:00 SA

My bathroom drain started leaking bad. I posted on yelp and received a quote back from them in a very short time. Ben and Dino came out to fix it. Turns out my sink drain was broken. Ben and Dino made sure that they got it fixed. It was more work then what was originally thought, but they made sure the job was done right and still only charged what they quoted me. I will definitely use them for all my future plumbing needs. If I could put more than 5 stars I would.

Yael G.

08/09/2016 12:00:00 SA

Reuben and Ben were professional and friendly plumbers. They know their business and how to treat customers. They know what they are talking about and are responsive and knowledgable. I have worked with quite a few plumbers and I knew from the first time they showed up from our home warranty plan that I would be using them from now on. I will be a life long customer.

Rebekah G.

05/10/2019 12:00:00 SA

These guys are amazing!!! We had a plumbing emergency pop up yesterday afternoon that needed immediate attention. I found Free Flo Rooter on Yelp and decided to call based on all of the 5 star reviews. I'm so glad I did!!! They answered the phone right away, were attentive and professional, and had someone come out to my house within a few hours to assess the situation.
I've found it hard to trust someone when they're doing work on my house that I can't see, but their assessment was true to the problem we knew we had, and their quote for the work was totally fair--it was a big job!!! I'm so grateful for their help, and amazing customer service. I'd definitely use them again and recommend their services.

Sheri S.

4/29/2016

These guys are great! I needed the drain in my tub and sink to be unclogged. Fast service, upfront, no hassles, fair pricing. I will definitely call them again.

Margie U.

05/01/2020 12:00:00 SA

I truly recommend this spot they are trustworthy and not out to rob you like some of these companies! Ben was awesome !!!! If you are thinking about calling! Go for it because we were totally satisfied

D K.

6/24/2021

It's hard to imagine having a favorite plumber or plumber awards, but Ben and Nick from Free Flo would definitely win 100%! Ben and Nick are GOATs from word one! The last time I needed kitchen sink de-clogging service, it was the hottest day of the year (last month), my sink was full of standing water and I was washing dishes in the bathroom. Ben was booked two weeks out, but he still gave me an appointment for the end of the same week. Imagine my surprise when Ben called back later the same day and asked if he could send a plumber THAT DAY AFTER HOURS to clear my clog. Heck yeah! Then Nick arrived and gets right to work. Turns out to be a real bear of a job and Nick has to come back. I'm not available the next couple days, but instead of making me wait till Mon, Nick comes back early Sat am (when he wasn't scheduled to work) and finishes the job for me. And how much extra $$$ do you think it cost me with all the extra service? NOT ONE EXTRA PENNY! But I made sure lunch was on me! If you hire Ben and Nick, you will not be sorry! They are trustworthy, knowledgeable and hard-working. They have been my plumber of choice for well over a decade and bonus, they're pet lovers, too!

Gizelle F.

03/02/2019 12:00:00 SA

Quick, prompt, and excellent service by Ben and Anthony. Called them yesterday, they squeezed us in last-minute today (a Saturday!) so we can have a happy sink. Wish I could explain what they did, but hey, that's why we all need plumbers, right? Fun to joke around with, respectful and fair pricing. Highly recommend.

Aaron P.

4/19/2017

These guys are fast to respond and really easy to work with.
Ben helped us out with a leak in our toilet and fixed in no time and was great at communicating throughout the scheduling process as well and showed up on time.
Super nice guy and very knowledgeable he even fixed another slow drain that we had so many problems in the past trying to clear!

They explain everything very clearly and have great estimates/prices. Highly recommend.
Will definitely be using them again!

Diane S.

9/21/2018

The fastest and best plumbers!! I had a leaky toilet..not a 911 but Ben came the next day, gave me a very reasonable price and fixed the problem!! My neighbors have uaed Ben and Free Flo plumbers for their plumbing emergencies as well and we are all pleased with the work on our old apartment plumbing!!

Tsolag K.

9/27/2019

Had a problem with our garage disposal and called free flo rooter (highly recommended from friends). Ben came on the same day and fixed the issues (yes there was more than one problem apparently). Not only was he prompt, he did a great job and cleaned up after the job was done. Professional and dependable. I would highly recommend to anyone who's having plumbing issues.

Christina S.

11/20/2019

They responded right away. They fixed it quickly. Steve was very courteous and honest. He fixed everything that needed to be fixed and told me that the other problem does not need to be addressed right now. The cost was reasonable. He even waited until I arrived home to see if I was satisfied and so that I could use my credit card without being charged extra. Even with my son pestering him, he was patient and friendly. I would you this company the next time I need plumbing done.

Leanne H.

7/20/2022

I contacted Flo Rooter for a clog back in April 2022 (long overdue review). They quickly responded to my inquiry and scheduled next day appt even tho I stated it was not urgent. Chris came next day and took his time to fully diagnose the problem. He found out where the clog was and luckily it was nothing serious. The consultation fee was reasonable and Overall, great communication from the company all within 24 hours! Will reach out to them for future plumbing needs :)

Darla H.

6/26/2016

I did my laundry and the drain for my washer started backing up and there was a small flood on the floor of my laundry room so I went on the Internet to find a plumbing company. I picked free flow rooter because of there reviews and the free estimate they have. I called them and they scheduled me for the same day. They came and cleaned the mess on the floor I didn't even expect them to and then they fixed my drain clog by snaking it and put everything back in order. These guys were very courteous, fast and clean. They gave me a price before doing anything and told me what my problem was before getting started and fixing it. I love there slogan on there van pet friendly plumbers I have a pet and it makes me happy to know that the people doing work at my home also respect my pet. This will be my go to plumbers going forward when I need plumbing done.

John H.

07/04/2022 12:00:00 SA

Patrick came on time. He was very professional and diagnosed our problem. Tried to fix and gave options to correct problem. He was able to fix the problem and he checked everything before leaving. I was happy with his service.

Richard Y.

05/08/2023 12:00:00 SA

Nick called me to let me know he will be on his way (within the 1st hour of the promised arrival window). He was professional and considerate (took off shoes before coming into the house). He quickly diagnosed my kitchen clog, and charged me the lower of the estimate I received before the appointment (only made appointment after spending all weekend trying to unclog myself). Even after the clog was removed, he took extra time to flush the line again and snaked my pipes a second time. He exceeded my expectations. Beyond that he gave me tips and other information to spot issues in the future before any potential damage to the house. I was delighted in the service! Would strongly recommend.

Troy S.

6/28/2022

I'm not one to leave a review, but I have to give a shout out to Free Flo. Specifically Pat. I had a simple (at least I thought it was simple) garbage disposal issue and none of the easy fixes I could try quickly were working. Pat came over, and before starting any work, told me the different things that go wrong with garbage disposals (verified with my own research) and what he charged to fix them.

After exhausting all the easy options to no avail, it turned out my disposal problem was worse than I thought and it needed to be replaced entirely. Pat replaced my old unit with an even better one, pointed out other potential things in my sink that could be potential issues down the road, and wrapped it all up by charging me an incredible rate that beat out the quotes I got from other places.

Pat was kind, courteous, professional, on time, and communicated exceptionally well every step of the way. What more could you ask for in a repairman? Free Flo is now my go-to plumber from now on. Thanks, Pat!

Onix W.

8/13/2018

Highly recommended. Nick came to my house after the gas company turn off the gas of the water heater. He came fix my venting and gas line. He is very knowledgeable and patient person. If you have any problem with plumbing, don't hesitate to contact Nick at Free Flo Rooter.

Roza G.

07/06/2015 12:00:00 SA

I am so happy to say I have finally found my go-to plumbers for all my plumbing needs! They are super efficient, reasonable, nice and most importantly honest! Ruben especially always knows what he is doing and so efficient! Thank you free flo for building such a great team!

James S.

8/22/2017

I had to have my water heater replaced, I live in a condo, and the water heater is located in a closet on the second floor. I posted a quote request from a few yelp businesses, and Free Flo Rooter provided me with the best quote. Other places were willing to undercut them, but why bother, I'll just go with the guys that gave me the most honest quote!

Reuben came out, had my water heater replaced quickly.

Highly recommend.

Jennifer C.

8/17/2019

I'm in charge of a small, non-profit, volunteer-run thrift store and was bummed when one of the volunteers said the toilet was broken - I didn't know if we could get someone to fix it on a weekend, and we don't have a big budget for repairs since we push all our extra money to scholarships and grants for girls to go to college.

Free Flo to the rescue!! Rafee contacted me within minutes of my request for a quote and his brother Ben (I love a family-owned business) showed up right when he said he would. Only a couple hours after my first inquiry, the problem is fixed, at a super-reasonable price, and I couldn't be happier with the work. My staff reported that he was super nice, friendly, and left the bathroom clean and litter free - you wouldn't even know a repairman was in there.

I wouldn't hesitate to contact these guys for any future plumbing repairs needed here or at at home. Thank you, Ben and Rafee!

Max G.

11/13/2021

Amazing Service! The plumber identified the problem in 5 minutes and didn't charge us anything, since the visit was so quick. He was very friendly as well. Highly recommend!!

Matt G.

09/01/2023 12:00:00 SA

I've had Patrick come to my house a few times to fix things and he always does a great job. Friendly, professional and honest. Hopefully, we don't have further plumbing issues but if we do I know who to call.

Jen U.

8/14/2022

Very highly recommended!!!
Very professional
Very friendly
Everything was done accordingly and on time.

Michael G.

04/02/2021 12:00:00 SA

Amazing customer service. They go above and beyond on every job. Shower in master bath was blocked up. Came out quickly and fixed the issue in less than an hour. Josh and Chano were very friendly and very knowledgeable. Thank you.

Kelly Z.

10/03/2022 12:00:00 SA

Super friendly and fast service! Nick was very knowledgeable and sweet. Price was very reasonable, 10/10 would recommend for all your plumbing needs!

Manny M.

03/03/2023 12:00:00 SA

I can start off with any other word except for amazing
My issue started on Monday. I saw this company on yelp with a bunch of reviews. I gave them a call. They were completely booked up except for after our emergencies which would have been after 6 PM. I had to go to work and my wife works from home with two kids , I didn't wanna pay the after hour fee and wanted someone out quickly so I kept searching on yelp. I called a company that sent someone out right away. My main sewer line was backed up. My ADU was completely flooded and I just wanted this issue to go away. Well, I should have waited for free flow Rooter to come out, even though it was after hours because the guys that I called had a special when the guy came out, he would not honor the special he told my wife that he needed to pull the toilet and router it from there. Well we don't know much, so we agreed the price started at a very high price and then he cut it in half when I made phone calls to get other prices, which I understand some people match prices but not half, so he worked on the issue he could not fix the issue. He charged me and he left, giving me an estimate for an outrageous amount.
So like any other homeowner I made more phone calls. I decided to call Free Flo back and ask them a few questions. I spoke to Ben. I ended up scheduling for an after hours emergency Ben personally came out. Not only did he come out, but he taught me a few things. I actually had a missed sewer line, clean out outside the original plumber that came out from a different company refuse to open it saying that would flood everything in my backyard will not if you open it slowly I guess because Ben opened it and got me nice and clear, I just want to say thank you to Free Flo and Rooter for coming out and taking care of my emergency and saving me tons of money. Now I see why they have so many great reviews they do stand by the work they do and take pride in all they accomplish very honest and trustworthy. I will definitely be using them in the future and if it's an emergency, I will not mind paying that extra fee to have someone with great knowledge come out and take care of some thing, thank you

Jackie C.

2/14/2022

I had a pipe leak in my crawl space and Joshua from Free Flo Rooter came in, inspected and gave me a quote. Once I decided to go ahead with the plan he came back and fixed the problem without any complications. Joshua was very thorough and explained exactly what he was doing. He showed me pictures and videos so that I saw exactly what needed repairing and also after the work was completed. I also had a toilet replaced, fast and easy. I would definitely call on him again for any plumbing issue, very trustworthy. I've used a couple of other plumbing companies in the past and Free Flo Rooter by far has been the best! Great company and I would highly recommend them.

D C.

09/04/2019 12:00:00 SA

BEN Came Through!

Had a major problem with my shower drain. Every time I would take a shower, I would end up standing in about 6 inches of water. Ben showed up, found out what was wrong, unclogged in minutes!

Great price, efficient, professional. Free Flo Rooter is the BEST

Still, highly recommended!!!

Alexandra M.

7/30/2021

Steve was great! He was knowledgeable, efficient and honest.
Gave us an estimate up front, did not try to sell us additional service, completed his work in a timely manner and cleaned up really well afterwards as I'd there was no spill in the kitchen.
He answered all of our questions therally. I would highly recommend him .

Clara M.

04/08/2020 12:00:00 SA

Awesome service! Steve and his team are really timely, professional, capable and dedicated. Also they uphold the hygiene standard high amid this coronavirus. They came with wearing masks and gloves, to protect both us and they. Will definitely use them next time!

Maggie A.

7/27/2018

We love the pet friendly plumbers and so glad we found this Rooter company. Yes I have pets and love them as well. I had sewage coming out of the front yard and went on google to look for a company that specializes in unclogging my sewer line. I was directed here and found these guys. From the call to scheduling and to them arriving on time everything was great and better yet their affordable pricing was awesome. So they came unclogged the main sewer line and pulled out some roots then everything just started draining. They cleaned up after they were done but the tech that came out was also very friendly and easy to talk to and explained to me why this kind of stuff happens. So now I'm a little educated with why roots grow in our main pipe line. Thank you Free Flo!

Xuan F.

9/29/2019

Our kitchen sink was clogged for two days, we tried all types of methods ourselves, and took us 4hours, even with the 25ft anger, but still did not work. We were so frustrated and finally had to call a plumber. We found Free Flo on Yelp and were so happy that they still work on Sunday. Anthony came to our home within 30 mins after the call. He behaved very professionally. He left his shoes outside the door, carefully checked the issue and then used his electric auger to clean up the pipe. He unclogged our drain within an hour and cleaned the space under the pipes. He also gave us many suggestions for best practice, like not putting grease or peels in the sink, which we used to do. He is also really nice and fun. We definitely will call him again if we have any plumbing issue coming up.

Cecilia L.

12/11/2017 12:00:00 SA

Couple guys came on time and detected the problem right away. This is what they pulled out of my drainage massive tree roots. I'm so grateful to their help. Highly recommend!

Allen K.

9/25/2019

Found these guys on trusty Yelp and I'm glad I did. After getting multiple estimates I decided to go with Nick and Free Flo Rooter. The sewer and drain experts if you ask me. After multiple plumbers giving me multiple options with price points ranging in various ranges i decided to go with them because from the beginning trust was established and Communication was thorough with the owner Rafee on yelp messaging back.

Instead of doing a repair like the first plumber told me to do and him trying to up sell me on things I didn't need to do. Nick went and took pictures of everything I was not able to see and explained to me that the pipes were all put in at the same time that if one went out they were all going to go out soon. Instead of doing a repair on a section and ultimately spending more money by doing everything in sections he gave me a great price to change out the entire plumbing underneath our home.

I would like to thank you guys again for all the hard work great communication and the great communication.

Alex V.

9/19/2022

i had an emergency kitchen sink issue that came out of now where a few weeks ago. i called a few plumbers and within minutes free flo rooter & plumbing responded. anthony from FFR&P arrived at my home within two hours on a sunday evening. he was so quick to identify the issue and offer a solution. i am so grateful for anthony's efficiency, humor, and kindness throughout the entire process. he soothed my worries and anxiety within minutes. i am so very grateful and happy and look forward to have a reliable company to rely on in the future.

Kenneth Y.

11/14/2022

Josh and Kevin came by my home promptly after I reached out for quote. After he assessed the situation, he explained the problem and the solution in detail. He and his team were very professional, honest and just really cool guys. I especially want to thank Nelson for his hard work taking care of fixing the damaged sewer pipe. He was very careful trenching my yard (and did it so quickly!!) and did an excellent job replacing that broken pipe and installing an extra cleanup.

The team at Free Flo Rooters are just incredibly professional, skillful, high tech and dependable. Communication was excellent. Everything was so transparent. I got to see everything they were doing and they showed me everything that was happening on the cameras and using state of the art equipment. I was really blown away. I highly recommend their services to anyone experiencing unfortunate plumbing problems! Thanks guys!!

Sue D.

11/08/2019 12:00:00 SA

This company was almost too good to be true. On Sunday my rental unit had a main drain blockage. None of my regular plumbers could come out. I hate using people that have not been personally referred to me but I was desperate and I found this company on Yelp and contacted them because of all the positive reviews. Ben emailed me back immediately. I called him and he said he would send Steve out between 5-7 pm. Steve arrived on time and gave me regular telephone updates because their was no main drain clean out. He had to do lots of hours over the original price but it only cost a nominal amount extra plus parts.(He had to remove and reset the toilet) He was super nice and professional. I would highly recommend Steve and this company.

Tracey W.

08/01/2022 12:00:00 SA

These guys were great. They fixed two plumbing issues we had. They were prompt, professional and fast. I give this business my highest recommendation and will definitely use them in the future.

Sharon O.

10/18/2021

I rarely leave reviews but Nick and Charlie were amazing. Nick scoped the line and explained in detail every problem we had and how to fix it. He was so patient with me discussing the issues so I could understand all of the pros and cons of the job.
He also recommended going back to fix the main line under the house which needed to be done and I appreciated.

He had the technology to find the pipe in the front yard that many plumbers don't have. He kept close to his bid even though we ran into additional piping and fixed it all. He also didn't charge us for repairing the concrete in the drive way. He sent me videos via text to keep me updated on every step.
He cleaned everything up and did not leave us with any mess.

He was hard working, honest and fair. Not a common find in this industry.
What else can you ask for? I would highly recommend him to anyone.

Katie Y.

01/01/2021 12:00:00 SA

Steve and his team were amazing. They were super easy to work with and always showed up on time. They changed my sink and utility lines and cleaned up their work areas after they were done. I would definitely use them again.

Linda N.

4/27/2023

We use Free Flo as my go to plumbing service. They do good work and have reasonable prices. Patrick, in particular, was very helpful. Called to let me know when he was coming (even came early when he had a free spot), correctly diagnosed the problem, and fixed it quickly. Highly recommend.

Taleen B.

9/22/2019

These guys are so cool and fast. First time working with this company, we had a serious emergency drain problem & they helped me out right away & handled the problem. They pulled out roots using a big machine called a snake it took sometime but Ben wouldn't stop trying and eventually I'm draining. He recommended I do a hydro jetter for deep cleaning but I decided to wait no pressure. He was very tentative and explained my plumbing problem very well. Thank you!

christina f.

06/05/2018 12:00:00 SA

Absolutely, positively, the best plumbing experience of my life. Free Flo responded right away to our request to help fix a clogged kitchen sink. The plumber was friendly, fast, explained everything, cleaned up and was reasonably priced. A bonus: they are pet friendly and did the plumbing for the Husky rescue in Napa. I will never call another plumber!

James N.

8/23/2020

Outstanding service! Dino was punctual on a Saturday morning. Ben and Dino worked on my bathtub overflow and valve. They were very considerate and respectful and took off their shoes at the door and finished the repairs. Dino is very knowledgeable and let me know of possible maintenance issues for the future.
Thank you Free Flo Rooter!

Kylie R.

4/21/2022

Nick is the best! He's super knowledgeable and explains his work thoroughly with pictures to boot! He's done a bunch of work on our 1920's home and always has top notch prices. We recently called another plumber in a pinch who gave us an expensive quote. Called Nick for a second opinion and not only did he quote us way less for the same work, he cleared the drain and assured us that the work actually wasn't necessary. Highly recommend Nick for all your plumbing needs.

Wayne D.

05/04/2019 12:00:00 SA

Main sewer line is always a yearly problem due to tree roots. Used Free Flo before, always managed to solve the problem. Definitely contact these guys as soon as you see some flow problems occurring.

Nick came out, even thought it was super late in the evening, and managed to snake out both our main lines through ground level clean outs. Great, fast service.

Will be contacting them soon to get a hydrojet service done to hopefully deal with those pesky roots in the sewer line.

Definitely have a strong recommendation from me!

Dominique G.

1/19/2022

Fast, helpful, knowledgeable, and reasonable.Nick really figured out a difficult plumbing flood problem in our house out in the sticks on New Year's Day. He took his time to do it right and then recommended a more thorough kind of fix, a new outdoor clean out that could clear all lines and a Four-Blade machine to do our old pipe descaling, to be done at a later time. Thanks, Free Flo!

Thomas D.

3/21/2018

I have had issues with my Noritz tankless water heater since we first got it. Payless water heaters installed it and we had nothing but problems. Error codes 11 and 12 consistently going off. I know, it has something to do with gas pressure and/or maintenance. We consistently serviced it thinking it was the issue. Had Payless come out several times a year. The issue still seems to be there every once in a while. Then during the recent rain, it had been going off more often then one day I saw an error code 51. No idea what that was. I had another local plumber come out, looked at it and said it would have been more work and didn't have the time.

Luckily that happened because I came across Ruben and his team. I never met them until they finished the job. My family had no hot water on that Friday. He came over when I was at worked, looked at it and noticed it was the heat exchanger. It was also leaking and shorted out pretty much everything. They replaced everything inside, but had to order parts from noritz which we had to wait till Monday. Since then, he came over 2-3 other times on his own to view all the details to ensure he got everything to fix it. He fought for me with noritz to ensure my warranty was still met. Got all the parts, fixed everything on my outdoor tank in the pouring rain. I was worried the rain would be an issue and would delay it another day or two. Not him.

Since I was working, he stayed until I got home, showed me all the pictures of the problems, and step by step pictures what he did to fix it and the final results. He was very friendly, honest, and more than fair on his prices.

Even with my hot water controller inside, he had his own controller and could handle the issue without me being home. I have had 3 other plumbers and not one could have done that.

Best team and will always keep him for future use. I don't have many reviews and this is the first honest review I've posted.

Thanks Ruben!

David T.

08/07/2021 12:00:00 SA

Steve diagnosed the problem and cleaned out the drain. He also cleaned up well after he was done. Very satisfied.
I was a bit puzzled why, when I phoned to request service, I was told there were no openings and I would have to pay the extra after hours charge for them to come in the evening, but when I indicated I would check elsewhere to try to find the service, they sent Steve out earlier in the afternoon without the extra after hours charge. That's the only reason for a 4-star rating rather than a 5-star rating.

Heather M.

09/10/2022 12:00:00 SA

Steve and his crew are fantastic - he definitely goes above and beyond what he has to. Knowing we were in a bit of a time crunch, he stopped by a day early on his way home to check out our hot water heater issue, and bumped us up when we realized we needed to replace our old one. He gives solid, reliable, common sense advice, and they all work hard with a lovely, friendly vibe. It's very reassuring to know your problem will be fixed, and that you're in honest, trustworthy hands with Steve and his fabulous team!
Many thanks Steve, we'd recommend you anytime!!
Heather M

Candace K.

4/22/2019

Wonderful service! Anthony was extremely courteous, professional, and knowledgable in regards to our plumbing issue. He arrived on time and did an excellent job of fixing it. If you are looking for a stress free and EASY way to fix your plumbing problems, Free Flo is your answer. Look no further, this is the business you should choose! 5 stars, and well deserved!!! Request Anthony!!! He's the best!!!

Brent C.

04/03/2023 12:00:00 SA

I have a slow-draining utility sink in the garage that the washing machine drains into that was overflowing. I rented a machine and tried my best with no luck. Patrick M. from free flo plumbing came over and worked on it for over an hour. He recommended installing a clean-out, and to my surprise, after he called his boss there was no charge for the call.

S C.

4/21/2022

Unfortunately, we have had a series of plumbing issues over the last several days at both our house and at our daughter's residence. In all cases, Nick came out and solved the problems. One problem was related to a dishwasher leak under the sink, another was a faulty valve that wouldn't close. Nick is so good about explaining the situation, procuring the correct parts, and asking all of the relevant questions so when he arrives, he is totally prepared. I would recommend Free Flo to anyone having plumbing problems.

Victoria L.

6/16/2019

What a truly amazing company and group of guys to work with! They were a blessing at such short notice. We had a gas leak by the pipe by the gas meter. Anthony came out and contacted me as he got closer to the home. This was awesome since it was a Friday afternoon.
As soon as he arrived, he inspected the pipe, traced the gas lines, and provided me a quote shortly after. Considering this was an emergency since the gas was shut off, it was awesome to hear they could come out Saturday and complete the work.
They arrived on time and communicated every step of the way. Josh and his crew were nest and clean about the process as well. This is such a great company and they truly are accommodating. Customer service is definitely a priority and it is reflected in their work and interactions. The job was done efficiently.

It helps too that both Anthony and Josh are dog lovers.

L S.

11/09/2022 12:00:00 SA

Ben and Ricky were kind, knowledgeable and efficient. They diagnosed and solved the issue immediately and I'd highly recommend them!

Jared G.

9/28/2019

These guys have repaired my sewer line, replaced my water heater when it broke, and fixed my sinks/toilets. Always responsive and helpful, this team is great.

Jane V.

03/01/2018 12:00:00 SA

The work I received was outstanding. 10 STARS if I could give them.
Cannot say enough good things about Josh and Rubin. They were on-time, professional, and costs were well contained. They returned calls and texts after hours and on weekends and genuinely cared about making sure I was taken care of. I ultimately had to get a new water heater, but they tried troubleshooting to save me money before we went with a new one. The highest integrity and professionalism.

Dale O.

09/11/2018 12:00:00 SA

I intended to write this review back in March and I know the road to hell is paved with good intentions but I really did plan on writing this review months ago. I actually thought I did but I can't find it after searching Yelp. At the time I told your plumber, Josh, you are now my go to for plumbing issues and I meant that! You were prompt and most of all straightforward, clear and honest about my options. You have to trust your plumber since you can't actually SEE a problem that is below ground. Cameras can help but unless they use the best equipment it is just a murky, dimly lit journey. My previous plumber may as well have used a gerbil with a headlamp.....old camera equipment.

Thanks so much for being there for our family and, again.....sorry for the delay in this review.

Sevan S.

09/07/2022 12:00:00 SA

My townhouse sewer line was clogged so I got on yelp looking for help and called a few plumbers free Flo was the only rooter company to give me a up front price over the phone so I went with hem knowing there price was fair. This isn't the first time I've had a clog drain so I knew the price range. I've actually paid more in the past for what these guys charge. I'm saving them in my phone and favorites on here. They came unclothed the pipe and cleaned up after. Great service for and fair pricing.

Jason X.

03/04/2020 12:00:00 SA

The owner is very friendly and well skilled. They arrive at my place on time. I will refer him to my friends later.

Edgar J.

07/01/2021 12:00:00 SA

Working with Free Flo has been great! From the office to the actual work performance, communication and service were wonderful. We called them in to install a tankless water heater, and things went so well, we also had them do a pipe diameter upgrade for our future sprinkler system. We're very happy with how both projects turned out, although I did have follow up questions for our plumber, Nick. I was really impressed by how quickly he responded to my questions, and also that he even followed up the next day to make sure things got resolved. We will definitely go w/ Free Flo in the future!

Ken O.

12/07/2020 12:00:00 SA

We just bought a new home and needed a water pressure regulator installed. Ben came by and got the job done quickly. Very professional and friendly. We got a quote from someone else for 4x the amount Ben charged. Really glad we found Free Flo on Yelp. Would definitely recommend for your plumbing needs.

Lai S.

09/01/2022 12:00:00 SA

If you are someone like me, I don't know much about plumbing and can easily get ripped off and taken advantage of by companies. However, this is not one of those companies that just want your money! They care about their work and customers.

I researched and interviewed multiple plumbing companies, and this is the best one.

I got bids from multiple plumbing companies for some pipes that needed to be replaced when I first moved in. Other plumbers wanted to charge an arm and a leg to redo the partial or entire plumbing in the house. Steve and the crew came out to do a thorough assessment of the work needed to be done and offered the most reasonable pricing.

I called them again this week for a separate issue, and they came and fixed it within the week. Steve explained clearly what the problem was and fixed it.

Paige Z.

1/17/2022

We had a terrific experience with Free Flo today after having some troublesome plumbing issues over the weekend. We gave them a call on a Sunday and they were out here asap the very next day (on a federal holiday, no less). Steve and his teammate were friendly and efficient (in and out in 15 minutes) and got the job done. Super appreciative and highly recommend these guys!

Ronaldo V.

02/02/2021 12:00:00 SA

I own several apartment buildings and needed a new plumber ASAP. Nick was there!! 1 unit needed a clogged drain unplugged...easily done. The other unit needed major and complicated work (new gas line from the street and new plumbing in the house). The tenant living there was definitely not happy with all the work that had to be done (3 days worth). However, Nick did the work efficiently and patiently worked with the tenant. I was impressed how dedicated and complete he was with all the jobs I gave him. He would always initially take pictures of the repairs needed and would update me with videos and pictures on how the work was progressing. He didn't leave the work site unless everything was working correctly and everyone was happy. On one job, he even met with the gas company at 10:30PM to make sure everything was up to par. Nick is honest, professional, and a lifesaver!! I definitely would use and recommend Free Flo Rooter!!

Stacey W.

08/11/2020 12:00:00 SA

Dino came to my rescue today by helping me unclog the line of my kitchen drain. Right off the bat, he was nice enough to wait for me to get home as I was on the way home from work. He is very professional and respectful. He even took off his shoes before coming into my house, which I greatly appreciated. Dino is definitely a hard worker and he spent the time necessary to to fix the issue and he got it done! He also cleaned up before leaving, which is a total plus. I will not hesitate to call for his services again if I have any future plumbing needs. Ask for Dino!

Krista C.

11/30/2020

They came out for camera inspection and then repaired a section of my pipe that was damaged. The job was done quick and painlessly, they were easy to work with. I'd definitely call again when I need a plumber. Good business!

Mrs H.

1/31/2022

Responded quickly and solved 2 separate issues I had in our bathroom with the sink and toilet and diagnosed and gave a quote for one that has been a problem with the tub. He was super helpful in pointing out some other things we will need to fix without being pushy or upselling on the spot, just honest and helpful. The price seemed fair. We will hire again.

Yeason F.

1/17/2020

They are extremely responsive on yelp! They scheduled me the next day and Anthony came out and fixed a shower leak in one of my units in less than an hour. Will give them a call for any future needs.

Carey S.

2/17/2023

Outstanding service! Spoke with Steve, sent out to look at our bathroom shower valve. Patrick arrived on the same day, within 15 minutes, was friendly, personable and efficient. He diagnosed the problem, outlined the possible complications (in this case, a broken pin that keeps the stem locked in) and worked with it until he was able to successfully get the stem out in two pieces. So appreciative that they did such great job! We would wholeheartedly recommend them.

Mario J.

01/09/2021 12:00:00 SA

Like many helpers before me have posted, Ben is now my lifelong plumber for any needs beyond my basic DIY homeowner issues. This post is LOOOONGGG overdue. I had Ben and his team come quote me for some issues I was having at home home (along with 2-3 other companies) in May of 2020. Ben's quote, although not the lowest (but very close to the lowest), was very competitive and he gave me the vibe that 1- he knew what he was doing, 2- would do good work and 3- he would be reasonable and not try to up charge me for unnecessary work. Not only did he knock that big project out of the park but I've called him 3 times since then for minor issues that he dealt with quickly and fairly (Most recently today 1/9/2021). If you are looking for a company that is responsive, reasonable and reliable for all your plumbing needs, do yourself a favor and look no further. I hope I don't have to use them again too soon but I know if it do I will be happy with the results. Thanks to Ben for all your honesty and hard work!!!

John L.

8/13/2020

Highly recommend! I needed to get the water heater at my mom's house strapped to close escrow. Free Flo was very responsive and easy to work with. Josh came out when he said he would, was very polite and friendly, and got the work done neatly and quickly. And the price was very reasonable. Would definitely use them again.

Bobby G.

7/19/2021

Steve and his crew worked on two showers drain and laundry that were slow moving water to normal flo water. Crew were very friendly and professional. I am happy to say that my house drain pipe are working well and normal now. Not to mention discount that Josh gave me. I am very satisfied the work that they done on short notice. I highly recommend them.

Alyce h.

5/23/2018

These guys we're awesome. I called them last minute for a job that they took care of with such confidence even when I didnt have the confidence myself. They fixed the issue quick and affordable. Def work with josh. He was the one that took care of us :)

Tania L.

11/23/2021

Steve at Free Flo rooter & plumbing was fast and effective. It took about 15mins total to change the stem pipe of our bathroom sink. I can see how this business has great reviews. Thank you!

Allison M.

2/24/2022

I needed some pipes replaced and a clean out added before I moved into my house. Josh was responsive and came to my house quickly to give me a bid. They started work within a few days, and finished within a few days. They stand behind their work and want to make sure the customer is happy. You don't find that quality much anymore!

Charles M.

11/17/2019

I messaged Free Flo through this app at 4:00pm on a Sunday because my water heater pilot wouldn't stay lit. They messaged back within minutes and told me they had availability between 7-9pm. I scheduled the appointment. At 5:45p the technician called and said he could come earlier, which was great for me. He arrived by 6:15 pm, checked out the water heater, fixed the problem and had it running within 10 minutes. The technician was super friendly, easy to talk to, and was even friendly with my cats. I will for sure use these guys again.

Thanks!!

Natt M.

7/31/2019

I have used their services on 3 occasions now. I have always been very satisfies, but my recent service June has been the best.

I will update later this month with more details.

andrew b.

6/13/2021

Josh was super nice and very considerate. He took the time to come up with a plan of action that worked for us without messing up the interior of the house. He was also very punctual and communicative. His guys were great as well. We'll definitely use him again in the future for any plumbing needs we may have.

Dr. Darrick S.

4/30/2017

Very impressed the owner came out within the hour or less. Even when he had another job to accommodate our emergency. Ben was awesome got the job done! Superb service! I recommend them to everyone!

Monique J.

07/07/2017 12:00:00 SA

Free flow rooter to the rescue! We had a clogged toilet on a Friday in Valencia. Wow! they came out within 45 minutes and fixed the toilet. Very professional company, they trustworthy and honest company. I highly recommend calling them for any of your plumbing problems!

Charles M.

7/21/2020

Man! Best plumbing company in the town! Dino very professional and got to work as soon as he arrived at our building. Very friendly and was quick. Ask for Dino when you call he'll get it the job done!

Aaron L.

2/24/2021

It's rare for a company on Yelp to have so many positive reviews, but after calling on Free Flo to help me with a blocked kitchen sink, I can definitely see why. Fantastic and responsive service. I received a response to my request quickly. I was offered an appointment the same day. Steve came over right on time. He took a look, explained what he needed to do, made some recommendations for the future, then fixed the problem. Price was very reasonable as well. Free Flo DEFINITELY will be my go to for plumbing services in the future.

Jishan K.

5/16/2021

I must say, I had a morning appointment yesterday (Saturday May 15) ...... and ANTHONY is one of a kind. He's not just a plumber ..... he's a life long friend FOREVER!! Not only will he help and fix your problems .... he will educate you and also try to explain why and what happened with your situation. I love this guy and I am looking forward to do more business with him (hopefully not anytime soon) LOL but honestly he came over and went above and beyond. ANTHONY!! Thank you so much for your service and for being so kind. I am so happy with Free Flo. I would highly recommend to family and friends!!!!

Brian B.

10/08/2020 12:00:00 SA

Our complex, where we live at has a H.O.A service that hardly does any helpful matters. Our shower has been bad and not working properly. I searched for a plumbing company and Free Flo Rooter came up. I called in and a hour later Dino came to our house. Very respectful, took his shoes off and had a mask on his face for COVID-19. Came in, did the work and ended up saying its done. I was in shocked for such great professional work. I strongly advise Dino for anyone to get there plumbing done. Free Flo Rooter are the BEST!!

Michael M.

1/26/2022

Free Flo Rooter replaced a damaged gas line from my house to water heater in the garage. It was a larger job requiring underground repair. I acquired estimates from many different plumbers, but Ben gave me the most competitive price. Then Anthony came over with a crew to complete the repair. Anthony was very professional and the work was completed successfully. I'm very pleased with the overall experience and would work with Free Flo Rooter again.

Austin B.

10/12/2020 12:00:00 SA

Had a leak outside from in-ground sprinkler system. They responded quickly and were able to come over a few hours later. We identified the area leaking, dug it up and he was able to seal it. Price was reasonable and I was happy that it was resolved quickly

Marissa T.

9/18/2021

Would highly recommend Nick. Extremely helpful and professional! We'll only use him moving forward.

Samuel D.

06/07/2022 12:00:00 SA

Free Flo was recommended by our realtor for a home we just purchased that needed immediate plumbing repairs. Our realtor has used many companies in the past, but Free Flo tops her list, so we knew that Free Flo was well vetted and they definitely lived up to the endorsement. I worked with Nick thru the whole process. Every last detail was considered and taken care of. Nick's communication, planning, and workmanship is all top tier. He went above and beyond for us and I couldn't be happier that we called Free Flo.

Sabrina W.

10/24/2019

I am very impressed with this company! Their customer service is unmatched, and I was quoted a very good price!
We live in an apartment and have a clogged shower/bathtub. We were given a 3-5pm window and Anthony called around 2:45 to let me know he was close by. He showed up right at 3 which was perfect for me. (I have a 1 year old who gets cranky around 4:30).
Anthony was very friendly and did his absolute best to unclog the drain but unfortunately it's a bigger issue. (Our building is old and maintenance is rarely done so this is not surprising.) We now need to talk to our landlord to see what to do next but I'm so thankful we found this company. I'm going to tell our landlord about them and hopefully he will contact them so we can get this all fixed.

Glenn B.

9/15/2020

These guys were great. Super Responsive. Josh was very communicative. The thing I liked best is that they were honest. They assessed my situation, the options, and what was the best way to address the problem. I highly recommend this company.

Jason H.

1/25/2020

This is the kind of business that deserves all of their 5 star reviews.

I called them to see about why our water wasn't running after hooking up a new washer machine. Turns out our main water line piping and close knob was so old it wasn't functioning correct. Ben came out and quickly got our water going, then came back in 2 days to replace our main water valve as well as replace the washer machine faucets which were old and corroded. Their pricing was much less than I feared it could be and all of the work was done timely and very cleanly. Also of note is Ben's very friendly demeanor and his knowledge and expertise in his work.

Free Flo plumbing gets 5 stars in customer service, friendliness, honesty and quality of work. This is our first time using them but definitely will be bookmarked as our go to plumbing service from now on. Highly recommend and you will not be disappointed if you hire their services. I wish more businesses like this existed (in all fields) out there in the world of hit/miss services.

Trong H.

4/30/2020

My shower handle broke off and took the cartridge stem with it which made it nearly impossible to pull out the old cartridge. After trying for two hours, I said no mas let's call a plumber.

Checked around for plumbers that could do the job. One plumber said he doesnt provide this type of service. Another said the only way to remove the old cartridge is to cut into the wall and access the piping which would be costly.

Ben from Free Flo Plumbing looked at it and instantly says no problem I can get it out. He broke it down piece by piece and in less than an hour the old cartridge was completely out and the new cartridge installed. My shower is back flowing. Very impressed with Ben's skill level.

Annie G.

9/21/2020

I can't thank these guys enough. They go above and beyond what your expectations are. Coming home from a long day of work only to find out that my toilets are not flushing properly!!!! Called these guys to come out and within a couple of hours they were in front of my house ready to help me out. They got the clog in the drains to clear but also let me know I had some issues in my sewer line (root intrusions). They were able to show me on their camera which made me feel like these guys aren't lying to me. Overall they came out the next day and did the repairs that were needed and now my drains are flowing freely. Thanks to everyone at free flo! Don't hesitate to give these guys a call!

Tim L.

11/23/2019

Excellent + Honest Service.

I've always dreaded the day I have to look for a new plumber but the moment of truth arrived a couple of months ago when my hot water heater started leaking ever so slightly. While other companies were more than happy to sell me a new heater, Ben was the only one to recommend keeping it and said the leak was easily fixable. I also had another problem where the wall behind a toilet was rotting and Ben was able to quickly diagnose the sewage pipe as the culprit. He came back a few days later with his crew and knocked out both problems within a few hours.

Overall, this was a job well done and I would not hesitate to call this company for all future repairs. Pricing is reasonable and communication via messaging on Yelp was easy (thanks Rafee!).

Highly recommend!

Eunice Y.

06/05/2022 12:00:00 SA

I cannot say enough great things about Patrick! He not only came within 24 hours of calling him to set up an appt but walked us through what he would be doing and how much each step of the way would cost and let us decide if we wanted to proceed. Of course we proceeded and he fixed our one week long clogged toilet! What a magician! Patrick was super professional, quick and got the job done! What more can you ask for? We will definitely have this companies number and call Patrick again if we have another future plumbing problem! Highly highly recommend!

Paul W.

02/10/2022 12:00:00 SA

Our main sewer line was clogged and I found Free Flo on yelp. Sine they have more than 2,000 reviews, i decided to give them a chance. I called in the morning and they gave me an afternoon appointment. I informed them I'm home all day and they're welcome to come earlier if their schedule has cancellation. I was lucky and they are able to dispatch a serviceman within the hour. The serviceman name was Anthony and he ask me all the relevant questions. He then begins with inserting a camera to see where the problem is. The camera is included in the original estimates. Others will charge additional for the camera. After that he begins the rotor rooter and the water begins to flow. Anthony then offer to look into the problem more thoroughly and found that the sewer had more roots problems. There was no pressure and it's my decision to continue with the additional service. I would highly recommend Free Flo to all my family and friends.

Mike R.

5/20/2016

Most satisfactory home service call from a plumber in my 30 years of living in Studio City. I called Ruben basically for a second opinion, after another recommended plumber in the area failed to fix a leaky bathroom faucet and declared that only a whole new faucet would solve the problem (which would have cost me at least $700 parts and labor). Ruben fixed the bathroom faucet in 10 minutes with a $20 part, which he carried on his truck. I was so impressed that I asked him to look at a water pressure problem involving our new Rohl kitchen faucet (installed during a remodel 2 years ago). The same plumber who wanted me to stick me with a whole new bathroom faucet, had taken two service calls to tear apart our new Rohl kitchen faucet system and determine that there was nothing to be done about the low water pressure emitting from the spout and charged us $400 in labor to form this opinion. Ruben sized up the kitchen faucet pressure problem in 10 minutes and, bingo, it was fixed. Save yourself time, money and frustration. Call Free Flo. They are terrific.

Kat C.

7/31/2021

I originally had a general contractor fix a drain issue but he ended up messing it up and causing even more work.

I called Free Flo Rooter and Josh came to the rescue. Him and his team were courteous, provided good customer service, and fixed the issue perfectly.

Hit up Free Flo Rooter for any plumbing or water heater needs.

Josh - you're the the best at this and you're the REAL MVP when it comes plumbing.

Lily K.

03/03/2020 12:00:00 SA

My garbage disposal was humming and not working. I request a quote through yelp and within minutes someone answered. Nick was able to come over the very next day and fixed it within minutes. He was very polite and removed his shoes even before noticing our sign out front to remove shoes in our house. He even gave a handful of helpful tips to keep everything running smoothly. I will absolutely use them again and would highly recommend them.

Rafi S.

4/24/2014

Called to order a drain cleanup. Guy that answered said a technician will call me in 10 min and he will give me a price over the phone. He did call but refused to give me even a price range. From my conversation with the technician I felt that he didn't care. According to their reviews I thought they will do my work. Too bad
Update: The owner called to apologize, he regret the way his worker handled it and he seemed sincere about it.

Anthony L.

10/11/2022 12:00:00 SA

We had an issue with our toilet leaking that needed immediate attention - Free Flo was quick to respond and send Patrick over to take care of it for us. He was very thorough in his inspection - letting me know exactly what the problem was (wax ring wasn't properly sealed). He also let me know of any potential issues that could arise, and fixed our flush valve, which wasn't sealing correctly.

Thanks again Patrick for all of your help on short notice!

David M.

5/23/2020

Absolute pros. I can not say enough good things about this company, the owner and especially about the two guys (Anthony and Dino) that worked their a**es off installing 3 toilets, a water heater, new vents and piping in the quickest time I have ever seen. Additionally, how they cleaned everything up and left everything spotless. From start to finish they did a great job and everything works perfectly. Our old plumbing system was a total disaster and I had already gone through three other plumbers who had promised the world and failed at every step only costing me more money. These guys are rock stars! They keep their promises and even went way out of their way to make sure everything worked. I am very glad i have finally found plumbers I can trust. If you have any questions about these guys or the work they did for me, feel free to email me.

Matthew C.

01/01/2023 12:00:00 SA

Nick and Free Flo Rooter we're the only plumbers who responded to our call to fix a major clog in our kitchen sink on New Years Eve! Nick arrived on time and was extremely professional and kind. We just moved in two days before and were stressed to have such a major issue in our new home. Nick figured out what was wrong within minutes and had us up and flowing quickly. He cleaned the workspace meticulously and gave us great advice on how to keep the problem from recurring. We couldn't recommend this company highly enough and they will be our go to for any plumbing issues in the future!

Rob B.

05/10/2022 12:00:00 SA

Great prompt service to clear my blocked sink drain. I would definitely use them again.

Eric W.

7/19/2021

07/19/21
This is the second time we have used Free Flo Rooter & Plumbing's services. The first time was for our condo last year and once again today. Anthony and his crew were very professional, courteous, and helpful with our questions and concerns. He worked with my schedule and made this another great experience with this company. I highly recommend calling them for your plumbing needs.

Tony P.

7/18/2019

Anthony was very respectful and thorough in the work he did. Great response time and rate for the service provided. Would highly recommend this company

Jerry S.

07/06/2021 12:00:00 SA

Josh and his team were punctual, professional, and explained everything. He pointed out certain things about the job and made us aware of possible mold. I would hire this company again. Much appreciated for their help.

Amy S.

3/25/2017

3:30 PM Saturday, the day before guests arrive. I call the number on the water heater, that guy seems to accidently hang up ... but won't answer the line again. So I check Yelp and find Free Flo Rooter. I call, Rueben answers. He's here within the hour. It's 5 now. He's already come and gone and the water heater is fixed. He could have easily told me anything he wanted about what was wrong. He showed me what happened, he answered every question I had. He explained my particular water heater - what they are known for, how the warranty works for that particular brand, how long it was going to last and how to make it last longer. He's polite and knows his stuff. Thumbs up for Rueben. He saved the day! I highly recommend him.

Edgar S.

11/21/2019

Nick is the man! Courteous, honest, funny, he explained everything the way I could understand. He came out to fix the leak in the water heater in my apartment unit and once he found out the old rusted-out unit had to be replaced, he got a new one quickly and installed it expertly. I highly recommend using this business!

Natalie E.

6/28/2021

These guys always come through. This time we had a tech by the name of Anthony which was super thorough and friendly. He fixed my shower and toilet right away! These guys are definitely a company you can trust . Always reliable

Terryl D.

12/19/2019

I met Steve from Free Flo Rooter in the parking lot of my business. It just so happened that I had a toilet that was leaking and was in need of a plumber. I approached Steve and asked if he could come take a look at my toilet. He obliged with no qualms. He could've easily said, I'm on my break. or I'm busy but he didn't. He looked at the leak, informed me it may need a new washer and he'll get back to me. At first I didn't hear from him for a couple of days so I that he was going to do the typical LA Thing and say he'll get back to me and not. No shade, I'm just saying, lol. He did return on the third day and it ended up being something really minor. He helped me out and the cost was minimal. I would use Free Flo Rooters again! Thank you!

Cindy N.

5/19/2019

Ben came by today (within an hour of contacting Free Flo Rooter) to fix a slow drain in the shower. He was friendly, professional, and quick! The price was reasonable as well, even on a Sunday. I highly recommend these guys!

R L.

08/09/2022 12:00:00 SA

This review is LONG overdue, but I didn't want to miss writing this and letting everyone know how great Nick was!

We just got this house and there was a leak in the upstairs bathroom, which looks like it has been recurring over the years with the previous owner. There was patches on the ceiling showing work has been done multiple times and during our inspections it was found that he upstairs bathrooms water was shut off and they didn't want to turn it on until the house was out of escrow and it would be our problem.

Fast forward to closing escrow and finding a plumber that was available and responsive was tough, but we found a great responsive plumber in Nick! He did a very thorough top to bottom inspection of all our pipes with pictures and explanations. What really left a great lasting impression was that he was very patient, knowledgeable, and informative and took the time to explain every issue and every process of their job during the work. My wife, bless her patience, was the front person that Nick dealt with since I was occupied during the daytime with my full time job, and usually other workers in the past just explain what their doing in the work lingo/terms they are familiar with, not taking into account that some people do not understand or follow what they're saying. Nick was excellent in his communication with my wife to explain everything that he was doing and why he was doing it, in the terms that my wife could easily understand it. And later in the day, when I got off work and came to take a look at the job, Nick sent me the pictures and explained everything in detail as he walked me around to show me the work he performed and reasons he did them.

After Nick has left, he has contacted us a couple of times to follow up and make sure everything is ok. We have had several plumbers in the past and he is by far, THE BEST!

Fely G.

1/19/2022

This is the second time I called and hired Free Flo. Nick came over and as the other reviewers had posted, Nick was very reliable, hardworking and courteous. Very knowledgeable too. He was able to solve my problem within a reasonable time and price. Thank you again Free Flo. I highly recommend this company and will hire them for my plumbing needs. No doubt I found an honest and reasonably priced plumber.

Rafael L.

06/02/2020 12:00:00 SA

Steve is the best plumber around. He did his job. Told us what issues we have and what options there are for us to take. I trust him with my plumbing. Thanks I plan on taking his advice.

Timothy R M.

10/25/2019

We live in the Crescenta Valley in a house built in the Fifties. For the last 18 years, things were ok with our sewer pipes, even as we saw our neighbors having to replace theirs due the extensive root systems of the large trees lining our neighborhood.

A few weeks ago, our time came as our system just flat stopped working overnight. No flow, nothing. I found FreeFlo Rooter & Plumbing essentially through a blind Google search. Seeing their good Yelp reviews, I called them, and they came quickly. The first part of the job was to build the standard clean out that we never had, or could not find, and then rooting out the line. They did that in an afternoon, and everything worked again, sort of.

What no one wants to hear is that your sewer line is shot and needs to be replaced, but that's what we found out. So, we decided to take a couple of weeks to find the funding for a replacement. Well, within that time, things stopped working again, so we knew for sure we had to go all the way. We scheduled the time, and they showed up on time, for what we hoped would be a one day trenchless job at the very reasonable price they quoted.

Being here in C.V. we have very rocky, compact soil. The first 10-12 feet went well, and then it stopped. That soil prevented them from doing anything for the rest of the day as their trenching machine actually got stuck. In the next two days, they worked very hard actually digging out by hand three spots where they couldn't move through the dirt. And, on top of that, they discovered two strange 45 degree turns that were put in originally. Solved that too. Got everything done in three days, going from back of house to the connection under the street, while maintaining the original quote and not asking for any more. They also patched all the concrete that was broken, and cleaned up everything quite nicely.

I can recommend Free Flo Rooter & Plumbing wholeheartedly.
You want to talk to Josh, the foreman, or Ben, a co-owner.

T. McBride
Tujunga

Emma H.

5/18/2018

Came in and did a fantastic job in a matter of minutes also helped clean the toilet as well. Josh specifically is amazing !

DandM V.

1/24/2017

We had a clogged kitchen sink that needed fixing. We have a small baby at home and just can't be without the use of our kitchen for an extended period. I called several plumbers first thing in the morning (during business hours) and the one that did answer quoted an outrageous price; the rest never answered or called me back. Except for Ruben. He picked up right away, told me what the repair would likely cost, and made room for us in his schedule that day. When his tech got tied up with another job that took longer than expected Ruben came out to our place himself. He was very nice and very professional. It took him about 20 minutes to take care of our sink, from the moment he first walked in until he was finished. The cost was exactly what he said it would be and he accepted credit cards, checks or cash. And his work carries a warrantee. We hope we never have plumbing issues again, but if we we do we're calling Ruben.

LaMont B.

4/17/2019

My bathroom shower was clogged so I contacted free Flo rooter Nick had excellent communication . Called me and got to my apartment right on time. He was very quick and efficient . He gave me advice on how to keep my shower from getting clogged as well. He was very friendly and helpful. Can't imagine getting better service than this !!! Nick and Free Flo Rooter are the way to go

Michelle L.

07/07/2023 12:00:00 SA

My dishwasher was clogged and water was coming out onto my countertop (luckily didn't flood my floor). I submitted a request through Yelp and got a response within 10 minutes with a same-day availability and quote (and actually got charged the same rate). Ara was very knowledgeable and answered all our questions while getting the work done in one hour! It wasn't the most complicated drainage issue but Free Flor Rooter made the fixing process extra smooth, thanks!

Anna F.

04/11/2023 12:00:00 SA

I highly recommended the Free Rooter and Plumbing company for their work. They have been helping us fixing our gas leaking problem. Have the problem fixed in time and provided us with detailed explanation on the problem area. Gas company came and performed the inspection after the fixed without any issues. During the gas leaking repair work, they were able to detect some of our piping issues and provided us with a reasonable option for the those old and leak pipes replacement work. Our main contact Steve has been very helpful, and patient for our questions and their crews have done a fabulous job, ahead of schedule and at a fair price. Steve was able to accommodate our schedule and very responsive. I would definitely recommend this company and will continue to use them again for any plumbing issues

Pablo P.

4/26/2022

Guys at free flow were professional and courteous. Had a problem with a water valve. They came out bypassed the issue and installed a new one. Fast, easy and well done. Haven't had a problem since. Would definitely recommend.

M L.

2/22/2022

Ben was great! He was responsive over the phone to set up an appointment and the day of service. We set a date to install an seismic gas shut off valve, and also got some work on our water main shut-off and water pressure issue. He was efficient, very kind, and also helped advise us on options for our water heater location that we will also need to move in the future. Will happily have Ben back in the future for future work!

terren L.

09/02/2021 12:00:00 SA

NP showed up earlier than scheduled which was very refreshing. Overall, they were efficient, communicative & fairly priced. Unfortunately, I could not be present as I had originally planned, my wife was able to interface with NP in person & was happy with the experience. There were no upsells for additional services. -T

Mike K.

08/11/2016 12:00:00 SA

Good work and fair prices, and reasonable response times!
We had a blockage in one of our bathrooms, clogging the tub and shower stall, but strangely not affecting the toilet or sink. Ara came out and cleared the blockage and we were back in business -or so we thought.
Things stopped up again a few days later. Ara came back and sorted through things. Looks like we're cleared out and water is draining and flowing smoothly again.
We'll keep Ara and FreeFlo on our list of good service providers, and think you should too.

Martin R.

12/15/2021

Oscar Ascencio was on time, honest, was very good explaining things and most of all professional! Great service. I'd recommend this company based on this experience!

Dylan P.

5/25/2023

Contacted Free Flo early in the morning to address a clog. Within 2 hours Patrick arrived, clearly outlined what he would do, and got to work. At the end, Patrick walked me through options should we continue to have any issues. Highly recommend Patrick and the team, and will certainly use this group again should we need them.

Yong P.

9/14/2019

A tale of two project managers.

My house was long due for a repipe as we were having drainage issues at multiple locations. We had previously done a repipe at another property by a repipe specialist company, and was satisfied with their work. Thus, when it came to our current repipe job, we contacted the other repipe company for a quote, as well as Free Flo Rooter and Plumbing to see what a comparable price point would be.

Given our positive experience with the other repipe company, it was their contract to lose. However, our decision to go with Free Flo Rooter and Plumbing came down to our interactions with the project managers from these respective companies.

The project manager from the other repipe company we originally wanted came across as argumentative and impatient. This project manager seemed like he was in a rush, and appeared irritable with my questions. I'm not an expert on repiping so I can understand if my questions were basic, but this project manager made me feel stupid for asking these questions. He even raised his voice at me at one point.

On the other hand, our experience with Steve at Free Flo was the exact opposite. From the beginning, Steve was very understanding and patient with our many questions. He took the time to thoroughly explain and respond to our questions and did not rush or place pressure on us to use their company. He also provided us with a competitive quote.

After the visits from the various project managers, my wife and I had a decision to make. Given our positive experience with the other repipe company, we started off the process wanting to go with them. However, based on experience with other home improvement projects, we learned the importance of having a good project manager, especially when unexpected roadblocks arise. We got the impression that the other project manager would not go the extra mile if needed. On the other hand, Steve from Free Flow came across as personable, trust worthy, dedicated, takes pride in high quality work, and genuinely cares about customer satisfaction.

Thus, we took a gamble and went with Free Flo Rooter and Plumbing, and in hindsight, we are so happy we did and confident we made the right decision. Free Flo was flexible in meeting our tight timeline, and workers worked hard and efficiently to repipe all our horizontal drain lines in a small crawl space, as well as adding a new storm drain line for our gutter system. I went into the crawl space and visually inspected the work myself, and everything looked great. The final inspection by the city also passed with no problem.

It is important to note that there were a couple roadblocks with the job, which is to be expected given the old age of our house as well as my wife and I having high standards.

First, one of our bathroom sinks was still not draining properly after the repipe. Apparently there was some major build-up in the vertical drainage pipes for this sink. Steve, and also Ben (the co-owner), came back the same day, after a long day of repiping, to work on the sink. They stayed until 9pm to the make sure the issue was completely resolved.

Second, the repipe resulted in new clean-out pipes outside the house. We were initially not satisfied with the aesthetics of these clean-out pipes protruding out of the vents of our crawl space, even though the functionality of the clean-out pipes and vents were OK. Steve went the extra mile in coming back and fitting new vents to make them more aesthetically pleasing.

In my opinion, these roadblocks are a testament to why having a good project manager is so important. It is my belief that the other project manager would have bailed on us after the repipe was completed, because the extra jobs were not included in the original, agreed-upon contract. However, with Free Flo, they were willing to go the extra mile to resolve these ancillary issues so that we were completely satisfied with the job. This company takes 100% customer service quite literally.

Taken together, I highly recommended Free Flo Rooter and Plumbing for any jobs big and small. Steve was a true professional in terms of his customer service and workmanship, and it is clear that Free Flo takes pride in their quality of work.

Mike C.

5/24/2022

Free Flo was able to come out last minute (same day) to unclog my main line. They fixed the issue quickly and made sure to be thorough. They were also pretty clean and made sure to wash away any mess by the exterior of the main line.

Irene M.

02/01/2021 12:00:00 SA

Anthony was so knowledgeable and friendly. He explained the process and answered all my questions. I would recommend him for your plumbing needs

Alan P.

5/27/2022

I had a shower tub spigot leak coming from a worn out cartridge inside the shower handle. A small but constant stream of water was coming out even when the handle was turned off. Patrick M came in, diagnosed the issue and made a recommendation along with cost. Only the cartridge needed replacing but I gave him the OK to replace the handle and faceplate. Prompt, professional and efficient service. He also checked a few other things around the house and made very reasonable recommendations. I won't hesitate calling Free Flo and asking for Patrick again for future plumbing needs!

Alyssa O.

4/18/2022

I went out to water the front yard this past Saturday and saw toilet paper coming out of the overflow relief valve. This occurred in the evening before Easter Sunday, aahhhh! We had recently used Flo Rooter for water pressure issues and were happy with their work so decided to call them up. Anthony came that evening, after hours and took care of our issue with the sewer drain backup. He was so nice and informative and we were relieved to have our issue taken care of the same day we called them. Thank you Anthony! The issue was taken care of so quickly we didn't even have time to stress about it.

Joy B.

10/25/2012

Awesome Service!!! Ruben was amazing!!! Super fair and quick at resolving the issue with the broken valve in our toilet and even gave us a tip as to how we are able to cheaply replace our leaky faucet =)!!! I would use Free Flo Rooter again and again
would definitely recommend to those who know nothing about plumbing issues!
Thanks Ruben- you're the BEST!!!

Ivan M.

10/27/2022

Steve came in and did a wonderful job on fixing a leak with our shower! He worked quickly and efficiently and was constantly open about the process so we knew what to expect. Highly recommend!

Davit K.

7/25/2020

Excellent work. Dino was professional, knowledge and quick when installing our new faucet. Will definitely call them next time we have any plumbing needs. God bless.

Jean B.

04/10/2023 12:00:00 SA

Anthony and Leo come to our house to replace two faucets in our bathroom. The old faucets had difficult access valves that they replaced, ensuring no leak and cleaning up the water line that was starting to clog. They left their job in a pristine state. Communication was excellent from the start. I recommend Free Flo Rooter and Anthony and Leo in particular.

Shant A.

3/21/2021

Greatest service ever we had a main sewer line stopped up saw the special reached out spoke to Ben scheduled an appointment brought out the heater and ran a camera for a great deal I will definitely recommend these guys

Vic V.

11/28/2019

This company was great. We had what appeared to be a routine blocked sewer pipe that turned out to be a nightmare, as the pipe was broken seven feet under the ground, covered by an 18 inch concrete slab, and well over 100 feet from the city sewer line. Nevertheless, Anthony and Ben found the problem after a lot of searching, and their crew worked on it over almost four days--digging, hammering out the concrete, replacing the fractured pipe, and then hydro cutting the roots in about 150 feet of pipe. They were professional, clear about what was happening, and very fair with their pricing. Our HOA is now going to contract with them for yearly pipe inspection and clearing.

Mr H.

7/22/2021

Honesty is the best policy = Pleasure meeting you Steve Garabet . I will certainly call you again when plumbing issues arise. (Hopefully not too soon)

Karen H.

1/13/2020

Nick did my sewage piping a few months ago, and Ben and Dino changed the valve for my shower today. Both jobs were done fantastically and ahead of schedule. They are professional and very pleasant to work with. I will definitely use their service again. Highly recommended!

Kelly K.

10/31/2021

We've called them for multiple plumbing emergencies in the last few years every time they've done a fabulous job at a reasonable price. Very easy to work with pleasant to have around. Very satisfied with their work I will definitely keep using them in the future!

Asher D.

5/27/2020

Needed a very quick emergency job done because all our pipes were backing up. They responded very quickly and were able to assess the situation and give a proper quote before doing any work. Every detail was explained to us and they made sure to ask before doing anything. Job was done in about 3 hours with no complaints ...

Grace K.

5/27/2019

Excellent communication through e-mail. They are upfront and clear about availability and were on time.

My plumbing problem ended up being a quick and easy fix, they were honest about what was wrong and found the best solution. Moreover, they were honest and straightforward with what they'd charge.

They seem to truly care about their customers and business reputation. I would definitely use them again for any other plumbing problems!

Ernan B.

09/07/2021 12:00:00 SA

Just had our water pressure regulator replaced today. Anthony and his partner did an amazing job! He and his partner are both very professional. He is also very knowledgeable at what he does. He even explains what he will do even before doing it. I also noticed that he treats his partner with respect. They even made sure they cleaned the area they worked on before leaving. I highly recommend them. no wonder they get 5 stars.

Jeff D.

10/09/2020 12:00:00 SA

I found these guys through a recommendation on Nextdoor. We had an emergency issue of waste water leaking into the yard with the potential of it backing up into the house. Nick made it out quick, assessed the issue - he actually showed me exactly what was going on with his pipe camera. He snaked and cleared the pipe and clued me into the source of the issue. NIck is top notch! Reasonably priced, easy to communicate with and he obviously knows his stuff. Not only would I recommend Nick and Free Flow Plumbing but these are my go to guys for all my future plumbing needs.

alex t.

09/12/2017 12:00:00 SA

Extraordinary service and integrity. I am a very tough customer but would recommend this company to anyone. Quick response, reliable, on time, thorough and accurate.

Mark C.

10/04/2014 12:00:00 SA

These guys are a shining example of the level of excellence in service that it is possible to achieve as a local business.

They were prompt. They were courteous, friendly, charming. They gave me the 'Yelp deal' even though I didn't ask or push for it.

Then they worked for at least 2 hours to get my drains clear. And they left with a smile and I know they wouldn't have dreamed asking for a penny more - no matter how much of a large job my drains turned out to be (my drain dog-legs to the street for some reason - right under a whole like of Ficus trees, which are clearly the problem)...

They were off with a friendly wave to the next job - and you have to imagine that people this nice, this honest, and this prompt have a long line of people asking for them. As they should - they define 'excellence'.

Now, here's the kicker:

The next night, my drains were blocked again. They had told me the day before I really should have a hydro-cut service to cut out the Ficus roots, not simply push a hole through them - but I had declined due to budget.

So I called them and they called back immediately and asked if it was OK if they turned up the next morning - saying something about a hospital.

When he showed up again the next day, it turns out he'd called me from his cell phone From The Hospital where HE was being treated!! And he still turned up early the next day to fix my drains for the second time!

It gets better: He Refused to Accept Payment for the second visit!

1. Super nice
2. Super prompt
3. Super reasonable ($100-ish)
4. Super hardworking
5. Super honorable, returning the next day at no charge.

So, forgive me, my bankers if you're reading this, please... But I broke down, went into the house, and came out with a second check for them - which he tried very hard to refuse, but I insisted on paying.

So...

I ask you...

When was the last time you deliberately tried to give a service company Extra Money, because they were so damn good and so damn nice, and they Truly Deserved it?

Like me, almost never?

Hire these guys and you'll be trying to pay them extra. They're just that damn good, and too damn nice.

Seriously.

People like Delta Airlines and other shoddy businesses should take good note of these guys. THIS is how to run a business,THIS is how to build a loyal following.

Pamela Esther D.

12/14/2022

Our bathroom drain clogged rendering the toilet, shower and sink unusable on Wednesday night (after 8 pm no less) so I called Free Flo. They not only responded immediately but Patrick, our plumber, got to work immediately and was able to get it working again! Their price was very reasonable too. Definitely highly recommend them

Susan C.

8/28/2023

Ara was awesome! He helped diagnose 2 issues in our home - a kitchen leak and a smelly bathroom. While the smell wasn't there when he came (of course) he did a lot of explaining on what the possibilities were, and said he would credit the service fee when he comes back (once the smell comes back). Informative and patient.

Dean Z.

9/20/2015

Sunday late morning and sewage is flowing from a clean out valve. I called three other companies. One wanted $350.00 and two others couldn't come until Monday.
Ruben called and promised a set time and followed through.

A few years ago another service tried to talk me into tearing up my line after unclogging the drainage pipe. Ruben didn't try to up-sell me. He was quick and courteous and finished the entire job in 30 minutes. Oh- the charge was far less than half of the other guy. I highly recommend this company.

Dsx S.

6/29/2019

Anthony re-installed our toilet that was originally incorrectly installed, which had led to leaking and water damage in our bathroom floor. He diagnosed the problem quickly and fixed it right away. He was extremely professional and explained everything clearly. He also checked a couple of appliances for us and gave us some advice about our water line. It's great to find a trustworthy plumber who knows what he is doing and can calmly walk us through the steps he is taking to fix our plumbing issues. We'll definitely call on him again!

Rick C.

09/11/2019 12:00:00 SA

Rick C.
Anthony came out and help me clear out the Kitchen sink drain in no time. He is nice and professional. I would recommend him to my friends for his services.

Wanes B.

10/28/2020

Ben , very professional, Patient , came out late after ours and connected the water supply for our residential unit.

Reasonably priced. I would recommend free flow rooter to my family and friends.

Doug C.

05/09/2022 12:00:00 SA

Anthony came out to clear drains in a home we just moved into. It's rare to find such a combination of professionalism, knowledge, and great communication in a plumber. Free Flo (and Anthony) have earned our repeated business again - they'll be the first plumber I call for any of our maintenance or construction needs.

Steve S.

4/15/2021

After meeting with several companies, we used Flo Rooter & Plumbing for a large job at our property in Altadena.

These guys are professional, honest, and reliable. Anthony and Ben are down-to-earth guys who know their stuff. They were able to provide me with a clear, easy to understand explanation of what was going on with our plumbing, as well as options to address the issues.

They were very generous with their knowledge and time, and I learned a lot from them over the course of the couple days they were working at our place.

I will definitely use this company again.

B T.

7/24/2022

Ben was very responsive and answered the phone directly. I was able to schedule an appointment at a convenient time and I texted a few pictures of the problem I was dealing with so he could be prepared and arrive with the parts needed to make the repairs without unnecessary delays to get parts. He arrived on time to fix my dishwasher / garbage disposal drainage line on 7/21/22, and fixed the problem at a reasonable price. He was thorough, communicated clearly and didn't try to upcharge any services. After having a few other plumbers come by with estimates, I decided on Ben given his knowledgeable assessment of the problem and reasonable price for the correct solution. Wouldn't go with anyone else!

Laura B.

9/14/2021

My dishwasher stopped draining and, after trying a few things, I called FreeFlo. They came out a day earlier than scheduled (calling to make sure it was ok, which was lovely), and Nick did a great job. Basically, they fixed some shoddy work done by a previous plumber who had replaced my faucet. He was fast, clean, & talked me through what he was doing. 10/10 would recommend.

Khawinda K.

5/28/2023

Garbage disposal finally gave its last goodbye and was possibly stuck with a stinky nonfunctional disposal all holiday weekend. I threw a Hail Mary message to Free Flo and in an hour Anthony showed up at my door. Anthony was an absolute pleasure. I knew my disposal was going to be a challenge and he dove right in. Thank you Anthony for being a great sport and giving me a full crash course in the workings of a disposal system. He was professional, knowledgeable, and efficient.

A million thanks to this company and more specifically Anthony. You're awesome.

J Z.

03/07/2020 12:00:00 SA

Steve did a good job! He cleaned the shower spray (remove solids and debris) to improve the water flow; adjusted the water pressure to a safe level; repaired and replaced a cracked piece; snaked tub from waste and overflow to improve drainage. Now we can enjoy our shower :)

We also appreciated that Steve brought his shoe cover, which looks very professional.

Thank you, Steve and Free Flo Rooter & Plumbing!

New V.

2/27/2021

Ben and Josh did a great job in fixing my plumbing issues. They called before their scheduled time and showed up on time. They wore masks and foot covers. I definitely recommend them for any plumbing needs. Will be using them in the future.

M H.

9/20/2022

Great company. Love the service. I was charged a reasonable fee to drain and clear the kitchen pipe. Will definitely call this company again in the future. 5 stars!

Jennifer F.

6/23/2023

Free Flo helped us with an emergency gas shutoff replacement for our body shop that had our entire business at a standstill. They were quick to respond, reasonably priced and performed exceptional work! Patrick was the technician who got it done and he went above and beyond for us! Thank you Free Flo and thank you Patrick!!

Ryan R.

04/10/2023 12:00:00 SA

This was our first time using Free Flo Rooter. Our bathroom sink needed to be rootered but after inspection it turned out our aging pipes under the sink needed a bit more attention than anticipated. Ricky was awesome! He was patient, careful, cleaned up thoroughly and was nice to our cats! A great experience and we were very thankful for his time, friendliness and professionalism.

Sandy C.

5/27/2021

Our bidet toilet seat had a leak in the water supply and we'd been putting off a call to the plumber for a few weeks. Finally decided to get on Yelp on a Monday and ask for a few quotes. Free Flo was one of the quickest to respond and was available to send someone out same day late afternoon to give us a free estimate. Nick arrived promptly within the 2 hour window, took a look at the issue and described what needed to be done.

He suggested a different type of water supply line to go from the t-connection at the toilet tank, as the manufacturer supplied one was not as durable. He also advised on a shorter hose from the supply valve to the toilet tank, and to change the water valve shut off from a multi-turn to a quarter turn. We trusted his expertise and decided to make those fixes as well. Unfortunately, he did not have the correct size parts needed with him, so he said he would return another day.

Nick followed up via text the next day (Tues) and confirmed he could come by our home between 7-9am on Wed. He text us the next morning letting us know he was on his way and provided an ETA. He showed up, made the fixes for us within just over an hour and then we asked him to take a look at a couple of other things as well to get estimates. He even asked to go under the house to take a look at the tub drain, as he was concerned about leaks. He was professional, courteous, prompt, and friendly. Paid him with credit card over the phone at the price that was agreed upon. We will definitely get in touch with these guys again for future plumbing needs.

Garwin L.

1/18/2021

Nick is the best! Friendly, quick and took care of everything we needed! Our kitchen sink, garbage disposal and dish washer are all working perfectly now thanks to Nick!

Aaron V.

12/17/2019

They also pulled eight feet of roots out of my sewer pipes and did it for cheap! Love these guys.

Silvia C.

10/02/2017 12:00:00 SA

I was very happy with their service! They came on time, were friendly and charged me what they had quoted for. Will definitely recommend them!

Zane F.

6/27/2018

I had a great experience with Free Flo. I requested a quote on Yelp and got one within a few minutes. They arrived within 90 minutes and got our bathtub draining perfectly. They quoted $90 and said that they would come see it without any charge. They fixed it and charged $90.

Special shout out to Nick, who was super nice and helpful, explained everything, and cleaned up really thoroughly.

Highly recommended.

Ayumi W.

8/25/2019

I have contacted owner and he sent immediately Anthony to check my water heater situation.
And immediately made appointments and quote .
Entire experience was so painless and professional anthony did impeccable job and used his courtesy
I will no longer further look for plumber but use this guy !!!! Thanks!!

Roger R.

12/21/2016

I have to say if you truly need a GOOD and HONEST Plumbing company there is none better then Free Flow Rooter & Plumbing. Not only do they know what they are doing they work for their clients in ways that the average plumber doesn't take the time and effort to do.
Very professional and just a great group. Ben and Ruben, thank you so much!

Ian V.

06/06/2019 12:00:00 SA

My house was built in 1945 and has had numerous additions by prior owners over the years.

Needless to say there was a lot of dysfunction with the plumbing as well as old clay pipes for the sewer line that no longer did the job.

Free Flo came out quickly and in one day redid all of the sewer line under the house, added clean-outs and added the earthquake shut off valve to the gas line. Very fair price and I now have lots of peace of mind.

My home will be much more marketable with these improvments when we are ready to upgrade.

Leo K.

04/08/2023 12:00:00 SA

We had hot water issues at our recently purchased property. Our home warranty sent out a company that told us we need to replace all galvanized pipe with copper at a cost of over 14k. They didn't even bother to do any troubleshooting such as removing the aerator to check for flow or turning on the hot water to see if it gets hot. They even try to up sell on a recirculating pump. 14k is no small amount so I contacted Free Flo for a second opinion. To my surprise, Patrick from Free Flo actually took the time to troubleshoot each of our concerns and fixed everything for only $90! I appreciate his honesty! You guys are my go to plumbers from now on!

Kevin K.

07/11/2022 12:00:00 SA

Nick was great! Came when he said he would and took care of a plugged up clay line on our unusually long driveway. And then the next day came back when we still had an issue. Replaced our main line out of the house which was also entirely clogged. Everything is working as it should now!

Dennis Y.

6/17/2021

I'm normally a DIY plumber but was unsuccessful clearing my sewer line so I decided to use Nick because of his 5-star rating. True to form, Nick was a master of his craft. With a little bit of testing he diagnosed the issue and made a recommendation to conduct a clean out. This was a fairly expensive job but the way Nick explained everything, I gained a great degree of confidence in his recommendation. After, digging out the target area, the pipes were indeed clogged with debris. He proceeded to replace the corroded pipes and joints and even constructed clean out access ports so any future clog could be easily accessed.

If you are looking for someone who is dependable and trustworthy, give Nick a try as you won't be disappointed. Not only will I use Nick in the future but I will recommend him to my neighbors and family who have similar issues. And, he's a really nice guy!

Vanessa C.

9/15/2020

Ben was super fast and did a great job. They were able to accommodate me by 8am after my reaching out after 10pm. He was kind and patient with my yappy little dogs and was a genuinely lovely person. I would definitely use them again.

Sam S.

7/15/2019

I invited Nick our Plumber over to install a new flush valve for the tank in my toilet, because I am incapable of doing it, I tried, i really gave it a good attempt and got nowhere but really sweaty really fast and that was with the AC pumping out at 65 on Full High. So Nick came over, by the time i offered my assistance in removing the troublesome bottom bolt nuts, Nick had already removed them so i left him alone, walking out thanking him with my tail between my legs trembling with admiration. After only 1 hour, he finished. Its done now and it works great, and this is the way its going to be forever now.

Pia O.

12/09/2021 12:00:00 SA

Free Flo responded to my email right away and was able to provide someone same day. Steve G. was amazing. He provided a courtesy call 20 minutes before he came. He was able to identify the issue immediately and fixed the leak. Thank you, Steve!

Vince H.

3/19/2022

Free Flo saved the day, again!

So the handle on our shower/tub combo needed to be removed but the set-screw was frozen and stripped. In the process of trying to drill it out, I snapped the handle off of the cartridge and water began shooting out of the wall. After shutting off the water, I called Free Flo (repeat customer here) and Nick arrived in less than an hour and was able to replace the cartridge and stop the water from shooting out of our wall. This was our third time calling Free Flo (2nd time was just to check on something but no work done) and they've been awesome. Nick was professional, friendly and took the time to make sure things were done right. Thanks again!

Robin N.

6/15/2019

Josh did a good job - called ahead of time, arrived on time, capped a leak under my sink, is going to get back to me about the weird black stuff in my bath water, gave me good information and good advice about a pipe under my house. Very quick, friendly, respectful.

Y M.

04/12/2021 12:00:00 SA

I've had free Flo rooter out 4 times for different plumbing issues. Ben, Josh & Nick have all been professional, informative & honest. They come highly recommended.

Charles B.

06/10/2021 12:00:00 SA

Charles gladly thanks Steve for taking good care of our recent plumbing problems. We would not hesitate to call Free Flo Rooter anytime, and we enthusiastically recommend their service.

Sergio B.

9/15/2017

This is a great company. They came in as scheduled and did their repair quickly, efficiently and at a very affordable rate. Thank you very much!!

Stefan G.

3/27/2021

Josh was extremely responsive when we told him we had a gas leak issue. It's easy to blame issues on a home being old, but he took the time to carefully show us each area that needed attention. Even though we were in the middle of another construction project he and the team were able to come in and get their work done quickly. Will be using FreeFlo for future projects

Marvin B.

06/12/2022 12:00:00 SA

They were prompt and took care of a clogged shower for me in the same morning I called. Would recommend and use again!

Robert G.

09/12/2022 12:00:00 SA

These dudes came in, gave me a great price, did the work and were very quick about it. The team needed to temporarily remove a brick path to access the trouble spot and I'm happy to say that they reassembled it back to its original condition.

Vivian T.

09/08/2020 12:00:00 SA

I had a plumbing emergency and Free Flo sent out Steve. Steve was extremely courteous and even earlier than he quoted me. He came in and fixed my problem immediately. I couldn't imagine using anyone other plumbers than Free Flo and Steve!!!

Thank you Steve for being polite, expedient and so professional. I highly recommend Steve and team.

Mark Y.

3/22/2021

Yelp recommended me to Free Flo Rooter when I put in an inquiry for service with our sewer line. They responded right away, and they were upfront with their pricing. We arranged for them to come the next day (Friday, 3/19) between 5 - 7pm.

At 3pm, I received a call from one of their plumbers, Anthony, who informed me that he is available earlier, if I was available. Since I was available, he came within 20 minutes and snaked out the drain.

It was just regular maintenance, so there was no big problem for him to solve. Anthony was honest and professional, and did not try to upsell me or try any scare tactics to get us to pay more money. We appreciate the fast, friendly service.

We will keep this company's number for any future plumbing issues.

Kilian G.

7/17/2020

they arrived super fast, and fixed my sink disposal.

Jeff M.

02/08/2019 12:00:00 SA

We had an issue in a commercial building with a sump pump that was continuously running when it should have stopped. Ben told us ahead of time that sometimes a good kick is all that is needed (as it knocks out built-up debris that keeps the pump from properly turning off). They went right away (great response time). Sure enough, one golden kick later the debris was removed and the sump pump motor stopped its continuous running. They didn't charge us because it was easy, one-minute fix. We definitely will use them again. Very impressive plumbing service.

Ginger T.

02/09/2021 12:00:00 SA

Used this rooter company 3 times now. Always on time, polite and a fair price
Today I had an emergency issue, they showed up I. Was pleased they came within 2 hours.
Thank you!

Michael H.

11/11/2022 12:00:00 SA

Highly recommended!! The technician came up very quickly when we had an issue that we couldn't resolve on our own. The problem was fixed within 45 minutes and we had a great experience.

Mike S.

12/11/2020 12:00:00 SA

The best Nick and Ben saved me from a bad job done by ###### they are super communicative and honest (not that I would know otherwise) but they discouraged me from spending where I didn't have to and in this day and age that means a lot.

Stacy F.

5/18/2023

I reached out to Free Flo for some proactive plumbing maintenance. They were extremely responsive and provided a reasonable quote so we scheduled an appointment. Nick called the morning of to reconfirm and since I wasn't at the home during the appointment, he called me from the house to let me know exactly what he found and shared very thorough camera footage as well. I found him to be honest in his assessment and he provided great advice on next steps. Nick and the Free Flo team were a pleasure to work with so I would definitely recommend them for your plumbing needs!

Sadhana B.

07/11/2022 12:00:00 SA

Honest, responsive and very efficient. Have used their services twice and if I need anything in the future they will be my choice. Very impressed.

Grace P.

07/11/2018 12:00:00 SA

Our shower was no longer dispensing water so we had a major emergency. When one thing goes wrong, everything goes wrong. Then our kitchen faucet was leaking too so we needed a plumber quickly. We yelped and found Nick. He was courteous, experienced, and prompt with everything that he did. We have an old condo unit so he let us know how to notify the HOA and get approvals for the water to be turned off to get everything completed. He took us through everything step by step, and helped us get the models we wanted and explained everything clearly. To top it off, he priced us an amazing quote and there were no added fees.
Nick went above and beyond to get our old fixtures that were rusted and stuck on tight. The new fixtures I picked out had different sizes to the supply lines so he picked up adapters for me too. He even cleared my kitchen sick drain and our stand up shower drain as well! It will prevent any future clogs in our kitchen and shower drains especially since our unit is old. He went above and beyond to make everything last!
He made everything look perfect, new, and it was even cleaner after his visit. We have our family plumber forever now! Thank you Nick for your excellent and kind service. We loved how clean, prompt, and experienced you were and my husband loved how you explained everything so clearly. They know what they are doing and they do it the best!

Josh F.

11/22/2019

Free Flo Rooter guys have come to my house a few times to fix minor issues. The guys are always super friendly, knowledgable and respectful. They do great work and solve my problem in one visit every time!

Today Anthony came and when my dog barked at him he was not mad at all and took a moment to pet and play with him so he could do his work in peace.

I highly recommend anyone to use Free Flo

Daisy L.

08/04/2022 12:00:00 SA

This was my second time calling Free Flo plumbing. Anthony did a great job unclogging my kitchen and bathroom sinks. He was professional, on time, and cleaned up after the job. I will continue calling Free Flo for all my future plumbing needs. Thank you!

Kelly K.

4/18/2023

Ben is awesome! Extremely knowledgeable and can fix and problem! Nick is also awesome! Explains what is going on before doing the work. Fixed my problem quickly and efficiently!

Bret C.

2/20/2021

I had a really amazing experience with this business. Josh and the team at Free Flo were prompt, the pricing was very reasonable and they were incredibly honest about what exactly needed to get done for my plumbing situation. They were COVID safe and I wouldn't hesitate to use them again

Belinda T.

6/14/2018

UPDATE: I'd really give these guys 10 stars. We called to make another appointment because the drain for our new washer was uncapped and no one knew if there was a drain at all. The technician, Nick, was very communicative in arranging the time to stop by (he was told a different window than I was and he graciously changed to a different window that worked for us). He pried off the caps and confirmed the drain was intact - problem solved! Didn't charge anything and left. We'll definitely be using Free Flo for all future plumbing jobs! HIGHLY recommend.

----------------------------------------------------

Wonderful, fast, and reliable service. Ruben contacted me after I requested a quote for our wonky shower (wouldn't get hot water unless faucet was running, or so we thought), where we believed something with the plumbing or water heater was broken. We made an appointment and he diagnosed our problem within literally 2 minutes of stepping in the bathroom.

We had a huge chunk of mineral deposit clogging the shower head, thus lowering the flow and making it so our tankless water heater couldn't heat up unless it ran for like an hour. He cleared it in another couple of minutes, suggested we de-scale our water heater (since it has never been descaled in the last three years... didn't know you had to!), made us an appointment to do that, and left without charging anything. It was $140 to do the descaling which seemed reasonable for two trips.

Overall a really good experience. Both Ruben and Josh, the tech who did the de-scaling, were very communicative and on time. We had no troubles whatsoever with our repairs.

Kimm P.

01/06/2016 12:00:00 SA

Ben and Ruben are GREAT! My brand new sink backed up at 6 pm on New Years eve and between the two of them they worked it out so that I could get prompt service. Ben was there within an hour of my call and he cleared the clog quickly and (most importantly) cleanly! Not a speck of muck anywhere, and apparently, it was quite a greasy, mucky mess in my pipes. Thank you guys! You're my first call in the future.

Christine W.

5/23/2016

Reuben came and fixed our toilet problem within an hour of calling! He gave us a great deal, would highly recommend.

G M.

01/05/2020 12:00:00 SA

Saw all the 5-Star reviews and decided to give Free Flo a try to fix a leak in our copper piping. They responded quickly by text, asked a few questions and gave me a two-hour window a few hours later on a Saturday. Ben showed up, quickly diagnosed the problem and fixed it in short order. He is a good guy and we talked quite a bit as he worked. He gave me a good price and turned down the tip I offered. It's a family run business, which I like. Free Flo is definitely my go to plumber from now on. Thanks Ben!

Shanell K.

10/10/2017 12:00:00 SA

I live in Burbank and my toilet got clogged late at night. I have two children so I began calling around to various Plumbing companies. A lot of them did not answer or told me someone would be at my house the next day even though they advertised 24 hour Emergency service. I called Free Flo Rooter and Plumbing. A tech came out in an hour, unclogged the toilet within 10 mins and cleaned up after they were done. Very thorough company/tech. Professional and friendly. I will definitely use them again as I will also refer to friends and family. Thank you :)

Yake W.

11/24/2019

Very quick and honest service. Nick is very helpful when helping me with kitchen sink. He also explained why the clogging is happened.

Emily T.

06/06/2023 12:00:00 SA

Ara came by and fixed our toilet issue right away! He was extremely professional and was able to figure out the problem quickly. He did a fantastic job!!! I will definitely be contacting Free Flo Rooter in the future ! Definitely the most reliable and efficient plumbing company I've ever worked with.

Jen L.

06/02/2023 12:00:00 SA

Great service for simple repair at the right price. Thank you Ben for your help! Will call Free Flo Rooter again.

Nayiri K.

4/27/2023

Steve came by to check out our water heater, let us know what the problem was, and what we needed to do to fix it. Him and his team came by the next day and fixed the issue. They were all very friendly!

Steve R.

03/11/2020 12:00:00 SA

Anthony and his crew are great! Respectful, clean, and professional! And they aren't kidding about the pet friendly on the side of the van! My dogs aren't the most social but they warmed up to Anthony right away. Will definitely keep their business card handy.

Guhan S.

10/20/2022

Nick was amazing - knew his plumbing cold, better than anyone we have previously used. We had both water pressure and dampness (below the house) issues. Plumbers have come and gone, with everyone trying to solve it. Nick was systematic and methodical in his problem-solving approach, literally going through a checklist in his mind of potential root causes. He found new problems along the way and was great about separating high priorities from low priorities. He operated with urgency and thoroughness. He and the crew were beyond professional. We are relieved to have finally found a plumber for whom plumbing is not just a job but who truly and deeply cares about the quality of his work and clients.

anahit I.

12/21/2020

We were referred to Free Flo Rooter by a coworker. We spoke to Ben over the phone prior to meeting him where he provided tons of information. Ben worked around our schedule and met with us shortly after our call. He inspected our flooding issue under one of the units and explained exactly how he would fix it in detail and answered all of our questions as we are first time homeowners and need all the help we can get. The issue was solved not even a week later! He also took the liberty of checking the front unit for us and took a last minute emergency request to fix another pipe issue within 30 minutes of our call. Ben went the extra mile for us even on a last minute call.

I am so happy we were referred to Free Flo, I feel secure in knowing I have someone we can count on now and for many future projects and will be referring to friends and family.

Miki G.

5/13/2019

Hands down the best company to hire if you have any plumbing problem!! I had my Toilet backing up and water came up the tub. I've set an appointment with Free Flo and the guy was super cool on the phone and about the guy that came over I can't say enough, really professional, knew exactly what he was doing and solved the problem within the hour. Great service. will recommend to everyone!

F M.

05/12/2016 12:00:00 SA

My tank-less water heater stopped working so I called Free Flo and I received a call from Ruben who assured me that he would get it working ASAP and we wouldn't be without hot water for more than a day. He arrived on time and an hour later the system was up and running. he was courteous, professional, and thorough. I'm very happy with the work and don't hesitate recommending them to anyone who needs an honest plumbing service.

Raichelle A.

2/18/2021

We had a slow draining, clogged kitchen sink that Anthony snaked today. He showed care in doing his work, kept the area clean while he worked, and was very considerate to ensure COVID safety when he came into the house. Anthony is kind, highly experienced, and provided the best customer service I've ever experienced for plumbing services. I Highly recommend requesting for Anthony! He will make sure the job is done to highest level of quality.

Brittany S.

06/10/2017 12:00:00 SA

Once again had a lil issue with my rental property in studio city the kitchen faucet was leaking and had my go to plumbers take care of it they gave a reasonable price came out on time and did what the needed to get my tenant back to there everyday living

Barb R.

04/06/2022 12:00:00 SA

Anthony came here for what I thought was a faucet replacement but in just a couple of minutes he said he could fix it instead of replace it, which saved me time & money. I really appreciated that!

Suzan E.

5/18/2018

Free Flo was very responsive and helpful. They were able to come out right away and help in an emergency. I appreciate the great service and superior customer service provided. Thanks!

Melissa G.

11/25/2016

Yay! Thanksgiving....
Cookin up that turkey, sweet potato pie, green bean casserole, Brussel sprouts, sweet potatoes, corn, gravy, macaroni and cheese, butternut squash soup....well, you get the idea.
Having family over for dinner...the best.
Having to clean up after....when your sink suddenly and completely backs up in the middle of dinner? The worst.
Poured some Drano in that night..and nada. Time for the professionals.
Called up Western Rooter the next day to see if they'd come out ... and to be honest, we weren't SUPER happy with them the 1st time we went with them, but in case this was a bigger job, we wanted to go with someone who took credit cards...so we called Western Rooter. Welp..guess who charges you extra when you use Drano. That didn't sit right with us so we checked back here to trusty Yelp (why we didn't do that in the first place, I don't know...shame on us).
Found Free Flo Rooter and are so glad we did.
Not only were they out here in an hour or two, they fixed the job fast, identified an extra unnecessary thing Western Rooter sold us on the last time (yay....Western Rooter. Argh), took credit cards, were super professional and nice, and were super reasonable in their pricing.
On top of that, our baby hadn't slept the day before (naps) due to all the Thanksgiving day festivities...and he (Ben) came out during baby's much-needed nap. As neurotic sleep-deprived parents, we asked him not to bang around too much as to not wake the baby...and he happily obliged.
Um. Thank you, Ben. Thank you.

Will definitely be going with Free Flo Rooter from now on!
Thanks Yelpers for the great rec!

Tina N.

11/23/2021

Narek and his team were incredible. They were timely, quick, professional,
a great value and a pleasure to work with. I would absolutely recommend Free Flo Rooter and will continue to use them in the future for any all plumbing needs.

Doug B.

9/21/2019

Free Flo Rooter is our go-to for any plumbing need. Last week, we realized we had a leaky valve on our line that fills the pool. Josh came out and provided a reasonable quote, explaining what needed to be done. We then scheduled a follow-up time for him to complete the work. Though he arrived a little later than the original window, we had no issues as he had communicated closely with us letting us know that this was a possibility. The work was professional and the service outstanding.

Nhi V.

07/11/2023 12:00:00 SA

Ben was amazing! He called to provide a much earlier service than scheduled. He's professional, friendly and very knowledgeable. Recommended the service to anyone!

Jack T.

6/23/2020

These guys are the absolute best. Over the last year or so, my 100-year-old house has had all sorts of plumbing issues. These guys came on short notice and completely handled my issue. Absolutely will use these guys forever for all of my plumbing needs.

Most recently, Steve and Ben helped me out of a bad situation with roots that had gotten into my pipes causing sewage to explode all over my garage. They know exactly what they are talking about and were able to resolve the problem quickly and for a good price.

Call Free Flo!

Chris W.

08/10/2019 12:00:00 SA

We just bought our first house and had a number of plumping issues to deal with, mainly due to extremely high water pressure. Steve was a pleasure to work with, he spent alot of time walking through the house with me and explaining everything very well, and even talked me out of doing some expensive work that really didn't need to be done. Highly recommend these guys!

Here's what we had done:
- install new 3/4 regulator and relief valve (reconfigure copper stack in front of home)
- repair 3/4 copper pipe under home (spot repair)
- stap/re-strap ABS and copper pipes
- install earthquake shutoff bracket
- install customer supplied kitchen faucet

Siao J.

6/14/2022

Patrick at Free Flo was super helpful to getting the root of our plumbing issue. As a company, they're incredibly organized and responsive. I appreciated the day of communication so I would know when they would arrive. The assessment was detailed and thorough. Patrick was clear in his explanation and helping us with a plan to address the issue. Thank you!

George F.

06/11/2021 12:00:00 SA

Nick was great. Arrived on time to fix a clogged drain in my kitchen. He was professional and patient in explaining the issue and pointed out that the contractor who previously installed my sink did not follow code and used the wrong parts. He fixed all that.

A positive experience!

Stacy S.

6/23/2020

My wife and I had the mother of all drain clogs in our bathroom and we also had a toilet that needed installed so we called Free Flo to come out. Steven actually called to see if it was okay to come over a little early as he'd finished his previous job and we jumped at the chance. He was very friendly and communicated what he was doing and find all the way through. I got a little volume discount for bundling the two tasks and the price seemed fair. Job was done very well and our one and only bathroom is back in service. He even took a quick look at a troublesome shower drain and helped that a bit with a minor tweak. Thanks, Steven! Great job and we'll call them again when we need a plumber.

Cecile S.

12/22/2021

Josh installed a new tankless navien water heater for us last year. He was very knowledgable and helpful and did not try to upsell me on anything. He was there just to get the job done right. He made the new pipes and such look as clean as possible too.

I called him again this year for an annual water heater cleaning and to troubleshoot a few issues. You can tell he is very experienced and he communicates clearly and concisely. Highly recommend working with Josh.

Ugo C.

07/02/2021 12:00:00 SA

Good service, prompt and clean. Nick came to clean up a sluggish kitchen drain. The repair dislodged some deposits in the hot water line which slowed the flow at the faucet. I reported the problem the same day, and Nick came back promptly early next morning and fixed it. In addition, he gave me a thorough explanation of what had happened.

A couple of months ago these same guys were able to promptly replace a faucet stem, which a different plumber had previously told me could not be found.

Val M.

10/06/2019 12:00:00 SA

I found this man on Yelp and after reading very good reviews called for a stopped up tub and shower about a month ago. He came when he said he would, was polite and quick. As he left he said to call to again if I had any additional issues.

This morning (Sunday) while showering to get to church on time I found myself in 3 inches of water. I called Ben to ask if he could put me on his list for tomorrow and instead he said he would try to fit me in today.

After several calls during the day trying to fit me in, he arrived a little after 7 PM and solved the problem in short order.

I recommend this business wholeheartedly and no, I'm not his aunt or sister-in-law!!!

Cyrus R.

09/03/2019 12:00:00 SA

So, first off, Anthony came the same day we called him. Pretty unheard of in my experience with plumbers. He gave us a small window of arrival and called to let me know he was on the way and to get an idea of the problem. When he arrived he was cordial and friendly . I was having an issue with the garbage disposal, which he quickly diagnosed. He was able to fix the problem promptly, and he gave me some tips as to how to maintain the life of the machine. I was super impressed with his knowledge and would highly recommend him. Any future problems (hoping there are none) will definitely be handled by him!!

Jennifer K.

1/15/2020

Ben is awesome! This company has become my go to for all my plumbing needs. They return calls, show up on time, and great service. Not sketchy like other plumbers i've had come out for quotes prior to finding them. There's a reason these guys have high reviews on yelp...because they deserve it, thanks Ben!!

Erin R.

11/23/2020

Josh and his crew were fantastic replumbing our house and installing a new tankless water heater. We got multiple quotes but no one beat their price, thoroughness, and professionalism. Josh worked around our schedule, and was in constant communication with any questions regarding the job. We have definitely found a plumber we will stick with in the future!

L S.

02/05/2021 12:00:00 SA

I'm so glad that I've found this company a few years a ago! Trust me, Free Flo will never disappoint you... I don't even remember how many times they helped me to fix my problems, haha!
Anyhow, this time I got to meet Steve. Steve is a true professional and very knowledgeable. Originally, I've called free flo just for my kitchen's pipes maintenance. Since my house is really old, original pipes, I thought a regular maintenance won't hurt. Unfortunately, using a snake didn't help my old pipes. And I thought I might have to change all my pipes... luckily, Steve recommended me to have a hydrojet service. Guess what, he was able to add an appointment for me this morning. Service was great and fast! You guys have a costumer for life!!! Thank you

Linda H.

4/15/2020

I called yesterday for our mainline blockage. Nick came over and explained exactly what was happening. Did not overcharge and stay to their price. They came back the next day with the big waterjet machine and then an hour they had it solved. I have camera footage and they were all very professional.

Vincent O.

9/27/2021

Had to use Free Flo Rooter & Plumbing service for another toilet issue. Again fantastic service and the technician Nick is always very helpful and informative. These guys are an amazing service provider!

Marcus J.

11/17/2019

I would like to start by saying this is a VERY professional Company. On November 15, 2019, at 6:30 p.m. one of my tenants bathtub water valves stim broke and we could not shut off the water nor access the independent isolation knob to shut the water off (water running for approximately 2 hours). Our efforts failed to successfully shut off the water within the apartment. Reluctantly, I decided to notify my tenants (42 units) around 8:00 p.m. Friday night, I would be shutting off the building domestic water. After calling several plumbing companies (all after hours) either they went into voicemail, where booked, or did not service the Silverlake area 90026. I turned to Yelp, many of the same responses. I finally reach Ben at Free Flo Rooter & Plumbing. I inquired if he could HELP with my problem. His response was he could and would back to me. Within 15 minutes he did, gave me an ETA between mid-night and 2:00 a.m. (What! I thought - a plumber at 2:00 a.m.) I agreed. At 12:30 a.m. Steve calls me, he is outside my building (I said to my wife, unbelievable he's here. A PROMISE KEPT!). Steve isolated the pipe within the wall. After he inspected the problem, and promised to return Saturday with the part (he emphasized - most supply houses are closed on Saturday but would do his best). I received a call from Steve around 10:00a.m. Saturday morning (bear in mind, this man just left amount 9 hours ago, he said he was on a call, he has the part and would return after noon. No problem I thought to myself (when does He sleep?), approximately 5:30 p.m. Steve arrives with the part. As you would know it, the hard-plastic part would not pull directly out, He had to break it off in pieces. About 2 hours later Steve finished the job. FANTASTIC - JOB - STEVE. Thanks, Marcus Jordan, Property Manager Oakridge Apartments.

Devin M.

01/09/2022 12:00:00 SA

I don't often write reviews, only if the business is really outstanding. Josh from Free Flo has done quite a bit of excellent work for us over the last couple of years. From simple things like clogs and leaks to really large jobs like replacing all of the old pipes under our house all the way out to the street which they handled delicately with attention to the lawn and trees. I have used a lot of plumbers and I like these guys the best by far, its not worth playing plumber roulette, just give these guys a call and let them sort you out.

E K.

01/11/2021 12:00:00 SA

Don't be fooled with all the positive reviews. Called Free Flo Rooter & Plumbing 12/2020 for a service on our Tankless Water Heater, Technician showed up 12/11/2020, was told water heater could not be serviced, he said he was going to call later to provide a quote for a new tankless water heater. I did mentioned to the technician numerous times that I had small kids and needed one ASAP. Followed up AGAIN on 12/21, he said he FORGOT he will get one and get back, a Month later, still NO ONE contacted me nor provided any quote.

Of course did not wait for them, called another company, ZH Plumbing, received the quote right over the phone on a new water heater, came installed NEXT DAY.

DO NOT RECOMMEND Free Flo Rooter & Plumbing.

Christina C.

07/12/2019 12:00:00 SA

Anthony did an awesome job on replacing our 1960s orange-Berg sewage pipe. If you don't know what that is (like us first time home owners) it's a crappy pipe made of basically cardboard and tar which is weak and illegal to use these days. We found out the pipe was breaking apart when our toilet started backing up, making bubbling gurgly sounds and smelly vapors whenever the bath was running and not
draining.

Him and his associates put us at ease by explaining how they diagnosed the problem in detail, going over how they would fix the issue, and showing us what was going on at key steps throughout the repair. Also these guys were respectful, punctual, easy to get ahold of, and just overall professional. 10/10 would refer them and will definitely use their services again.

Dana Y.

04/01/2021 12:00:00 SA

Ben is amazing, very informative plumber and helped me fix the kitchen sink, since it was backed up a bit and gave me some tips on how not to clog your sink and garbage disposal. My dog also likes him! Fast and great work! THANK YOU

Thyme X.

09/02/2020 12:00:00 SA

Of the 5 plumbers I called these guys were quickest to respond and schedule.
For when you need urgent plumbing. Great service.

Priscilla M.

6/15/2021

I don't write many reviews but I am writing one b/c Anthony was terrific. He came over, was so sweet to our dog and made the process seamless. I had been skeptical about trying to be upsold but he explained things clearly and was great. He insisted on wearing shoe coverings, wore a mask and gloves and was incredibly respectful. We had him over to descale our tankless water heater. Thank you Anthony. We also recommended him to two of our neighbors who also used him and really like him as well. Thank you Anthony (including from our dog)!

K T.

3/29/2022

We called Free Flo about a problem with our water heater. They were able to send someone over the same day, quicker than expected. Thank you PATRICK for saving the day and for showing us what we can try next time.

Love from Eagle Rock!

Matthew L.

6/23/2022

Patrick was on time and did great work fixing a broken pipe in my back yard. Thank you Free Flo Rooter & Plumbing!

Rene V.

2/27/2021

Search for free Flo rooter - Pasadena

Great guys at ffr I had a bad sewer smell coming out of the drains in my home. I have kids so I didn't want them around the fumes. I asked free Flo if they can come ASAP but they stated they are busy but when I told the dispatch my situation and that I have young kids at home they said they would get back to see how quick someone can come out. Called me back and had someone over within 3 hours. This is what you call great customer service. They came out and didn't charge extra for it. They cleared my main sewer line cleaned up and left. They pulled out roots and a bun of poop looking mixed with toilet paper it was bad. Thank you ffr.

Ramin R.

12/18/2022

Kitchen sink was totally clogged but these guys showed up on time, put on shoe covers, and were very professional. They had all the required equipment and fixed the clog within minutes. They cleaned up after themselves and left no mess! Highly recommend

W. A.

01/07/2020 12:00:00 SA

Anthony did and excellent job on capping a gas pipe under my home. I highly recommend him for his professionalism and thoroughness.

Sako P.

01/05/2019 12:00:00 SA

The best company to work with I didn't know nothing or what to do they took care of everything always will use them respect quick great company to call % will refer to all

Alex E.

10/08/2020 12:00:00 SA

After a long day at work and coming home to a stopped up sewer line is never fun. After calling a plumber and him trying to cable the line for 10 minutes he told me I need a hydra jetter, he gave me a quote that I felt was too high so I went to yelp and found free Flo rooter after reading a few reviews I decided to contact them and sure enough 9 o'clock at night Ben answered the phone . He told me that someone will be there within 90 minutes he personally showed up with Nick after having them rooter the sewer line for about an hour they cleared it they ran a sewer camera for me gave me a better price than the last guy in the Hydro Jetter as scheduled for the very next day. I will definitely be recommending them to all my friends and family and giving them this five star review they are awesome thank you!

Arbi B.

1/22/2020

Owning and operating a management company is a tedious task...we've gone through our fair share of plumbers of the years. Once the plumbers get comfortable, they begin to cut corners and leave gaps, often times causing extra damage. I stumbled upon Free Flo's yelp page and was taken a back by the thousand+ reviews..I thought to myself, how is this possible? Regardless, we needed a simple sewer line snake due to a clog. Ben answered the phone and I asked him a few questions (only industry professionals and knowledgable vendors would know). He nailed each one, one by one. Ben arrived with an assistant, he snaked the main sewer line from a clean-out, ran a camera (for advice) and ended up charging us minimal for his work. Clean, efficient, on time (something that lacks these days, not sure why). Ben is now our preferred vendor moving forward. We manage 140+ doors in the area and we will continue to give him our business. Bravo Ben, you do justice to your profession.

Jay V.

10/05/2018 12:00:00 SA

Our drain pipes in our 80 year old home needed replacing. Called three different places and Free Flo was the most responsive, and the most competitive in pricing.

Working was done quickly and their crew was very clean.

Josh was great to work with. Answered all my text messages within minutes.

Highly recommended.

Geoffrey K.

8/27/2019

Extremely happy with the service Free Flo provided me this week. Nick came to our property diagnosed everything to a tee and made sure the plan of action was the appropriate one. He double checked piping from my kitchen even to the basement to determine where the stoppage was coming from exactly. Super nice respectful guy, took his shoes off before everything the house and did his job efficiently and cleanly. Even cleaned up some sludge as a result from the snaking. Will definitely contact Free Flo and Nick again in the future for any of my plumbing needs !!

Benison P.

7/20/2021

Professional, timely, and communicative. Josh has done a few jobs for us : installing a sewer cleanout, water heater, and also evaluating a plumbing situation. In all cases he worked efficiently, explained exactly what could be done and never pushed extra services.

Kelly K.

9/25/2020

We have used Josh and his guys several times now and have been pleased every time. They do a great job at a reasonable price and are very responsive. Will use them again as needed!

Miyo H.

08/08/2020 12:00:00 SA

Anthony was helpful and informative during the service call. Not only did he clear my blockage in the pipes but he was very clear and walked me through the whys and how's of the situation. He came sooner than originally expected and was courteous and safe with his covid protocol which I appreciated. I would call and use this company again!

Derek F.

6/23/2020

My wife and I contacted this company via Yelp based on their impeccable Yelp reviews. We were not disappointed! The company responded within 5 minutes. They scheduled our appointment for 9 am - 11 am the following day. Our plumbers, Anthony and Dino, showed up at 9:30 am. They called us ahead of time to let us know, which was thoughtful! They were professional and knowledgeable. They had the issue fixed within an hour. Their prices were definitely fair, honest, and reasonable. I think they are trustworthy and we will keep them as our go-to for future plumbing needs. Thank you Anthony and Dino!

Steve H.

2/19/2020

Highly recommended!!! I worked with Nick and he is simply one of the best service technicians (not just plumber) that I have ever dealt with. Very responsive, came quickly to assess the problem (we had a leak in our main water line), gave me options on how to proceed with the work, and then promptly completed the job. He went above and beyond what you would expect. Professional, courteous, honest, knowledgeable, took the time to explain the problem, and even made recommendations without being pushy. Free estimate, prompt response and completion, and reasonable prices. If I could give him 100 stars, he'd get it. Thanks Nick and Free Flo Rooter!!!

Harry C.

6/22/2022

Nick and his team were fantastic! They arrived on time, had great communication, and took care of our plumbing issues quickly, efficiently, and affordably. Nick was also kind enough to take the time to explain everything he was doing, which I really appreciated. Will definitely be going with Free Flo for our future plumbing needs!

Kimmy N.

06/05/2020 12:00:00 SA

Steve came to our place to fix our leaked kitchen sink shortly after we spoke on Yelp. He's the only one that provided an upfront estimate. It ended up that we had to change our disposal. He completed the job beautifully, and explained to my husband throughout the process what the problem was. We have a few other things planned and they will even give discount for returning customer. Overall, I'm very very happy that I found a reliable plumber!

Tim L.

1/27/2020

Great service! Took care of the problem in a timely manner. Anthony called before he arrived, resonably priced and honest. Will definitely use him again. Thanks Anthony!!

Rachel L.

3/26/2019

Ben helped us with a number of issues when we bought our new home including replacing a couple leaking sprinklers, installing an earthquake shut off valve, and doing a sewer scope and full inspection of the piping in the whole house. After we moved in we needed an emergency fix with our washer and dryer and he came in again and saved us. Best prices around (we checked everywhere!) and best of all is VERY honest with what needs (and doesn't need) to be done. Thank you!!

Rachel L.

6/23/2021

Anthony and Josh helped us with a clogged sink. They were great, fixed the issue, checked out the pipes around the rest of the house to help diagnose. We always go with Free Flo and they always do great work!

Victoria S.

10/05/2020 12:00:00 SA

Dino is amazing
We had no plumbing (aka toilet service)
We were totally desperate
Dino came immediately. He COVID-19 distanced. He fixed our problem quickly (tree roots in the septic line). We are totally totally grateful for his speedy response and quick fix.
Totally wonderful
Totally recommend

Elizabeth C.

9/20/2021

Steve was fantastic! Free Flo was very quick to respond when I reached out last week and they set me up with an appointment. Steve was on time, called ahead, worked quickly and efficiently, and was super friendly! He explained everything thoroughly. Great guy! My dog thought so too! I will be recommending you to friends and neighbors. Thank you Steve!

La A.

5/28/2020

Wow, what services talk about great communication. Josh answered with effiency. We called and he was here with in the hour. (That was for my case he just happen to be on his way to my town.) he was able to service from the outside so it was pretty much contactless. Thank you free flo Josh for such a great service.

Joe C.

7/25/2023

Nick came to service our tankless water heater. Knowledgeable and thorough and all around good person. Highly recommend.

Dawn W.

10/23/2021

Nick is the BEST. He's extremely knowledgeable, quotes a very fair price and answers messages quickly, even late at night. He is the only plumber I will ever use.

Marian M.

10/08/2020 12:00:00 SA

We had a water rush and couldn't take care of the issue. Our water heater was spraying everywhere. Searched and came across Free Flo Rooter. Very quick , 30 mins later Dino came and helped. Burning hot water and Dino was somehow handing the problem. We are very thankful for Dino and his care. Cleaned up all the water that was sprayed out, dried up the walls and left no stain marks behind. Great plumber and highly recommended for our plumber to be from now on.Stay dry my dear. Thank you once again for your hard work.

Jason H.

7/23/2020

I called Free Flo off hours around 9pm and they scheduled to have somebody come first thing in the morning at 8am. The plumbers name was Nick. Once Nick took a look at my toilet he knew the issue and fixed it within 15 minutes. He then took a look at my shower head and the other bathrooms in my unit and fixed it up as well. Very efficient and will definitely recommend for all your plumbing needs.

Big F.

1/14/2019

I had an emergency stoppage today. Drain and liquid plumber failed me, but Ben from Free Flo showed up and got the sink unclogged. They were able to come 2 hours earlier than they thought which was awesome-- didn't have to sit around waiting. Ben was super polite, got the job done, and left the bathroom spotless. I contacted them through Yelp. They were the first to reply--within a couple of minutes of me asking for a quote. Price was really fair, work was clean and the service was friendly. Give these guys a shot.

Mel N.

7/22/2020

I had a backed up kitchen sink. These guys came and all clear! They even tried to explain to me what they were doing...but I have no idea how drains are built...like clean out access...what on earth is that? I give them a A+ for trying.

sheryl k.

04/12/2019 12:00:00 SA

My first time calling at 9:20 pm when every other plumber is closed. What?? These guys answered the phone, were polite, and promised a two-hour window. Hey, when your laundry water was pouring out your toilet, that's no problem! Nick came in about an hour and rootered away the problem. He was thorough, clean, and polite. Lifesaver!! Definitely recommend!

Seth J.

03/09/2023 12:00:00 SA

Ricky was super helpful. Definitely recommend. Had a leak in our garage whenever we ran our kitchen faucet. Ricky came out and was able to quickly diagnose the problem. Fixed the leak in a few hours - which revealed a second leak, which he also fixed that same day. Also swapped out our kitchen faucet while he was here. Very professional, very friendly, very quick. Thanks Ricky! Also thanks to Steve for rocking and rolling and getting us on the schedule quickly.

Monica E.

11/15/2019

These people are soooooo good at what they do - Josh came out literally at the drop of a hat when no one else could when a toilet wouldn't go down and they broke some ughhhhh news to us in an honest and kind way, showing us all the plumbing parts of our home and the pipes with their scope (literally the stuff that is basically invisible otherwise) and patiently explained everything that needed work and in what phases - and then literally went about getting it DONE and quickly back in working and order. Also it's it's important to note - it's like they can literally anticipate everything that will happen in the future with your plumbing - they are that experienced! Super appreciate what they have done so far, their wealth of knowledge and reasonable prices and look forward to working with them in the future. Also, they do seem very tech savvy and we plan to have them do some more elaborate work so will report back with that as well!

Lucy N.

5/15/2020

Our toilet began bubbling in the morning. We called and asked for service as soon as possible. Anthony arrived within the indicated time frame and immediately identified the issue. He sent in his camera and showed us exactly where the problem was. He was extremely friendly, professional and direct. And added bonus - he was extremely clean - shoes off to enter the house, mask on, gloves on and wiped everything down after he finished the job. Anthony was a gem! And we're glad to have someone reliable to call again!

Rami E.

3/14/2019

We had some pipes burst under the house and Nick came over and explained everything thoroughly and was pretty efficient. Would highly recommend this service and will be using them again!

Dabner T.

6/24/2019

Received a good, informative and honest estimate from Nick today. Will be calling free flo router and plumbing again for my next plumbing issue.

Nick's OC Motors H.

5/19/2019

I called Free Flo Rooter because of there reviews and spoke with Rafi first over the phone, very nice guy and informative on my situation I was having. Went over all the details with me. I called a few times and also spoke to Ben which was also good. So I had a clogged sewer drain because of trees around my home and roots got into my old pipe. They gave the options and told me what can be done to fix it and estimate in pricing. I told them to just come and look which they did so with a free estimate (one of the only companies willing to do free estimate) so I decided to add a clean out and they would be able to snake out the roots or possibly would need a hydro jetter. They did it all on the weekend and got me flowing within a day. I did call around for prices and others wanted to come out and charge to give a price but a couple plumbing companies prices were higher. Free Flo also cleaned up after they were done and didn't leave a mess. I like these guys especially how informative and professional they are and in educating me about my root problem why it happens. I will call them first when I have a plumbing problem. Call them and talk to Rafi

Seriina C.

5/28/2019

I called several plumbers but couldn't get one booked for a very clogged kitchen sink. Was able to get ahold of someone the first try with these guys. They sent someone out the following day. I got Anthony who was curious and had great attention to detail. It wasn't easy to declog but he did it and I am very happy with the results. Thank you Anthony!

Felix T.

9/23/2021

I will definitely be hiring these guys again and again for any plumbing needs. After getting a few quotes, we decided to go with Free Flo for a repipe to replace a corroded mess of galvanized steel, cheap copper, and cracked cast iron with proper and good quality copper/PVC. We had worked with them about a year before - they were the only ones out of 3 different companies who successfully hydrojetted the sewer clean from a massive ficus root intrusion - and had a good experience then too.

From start to finish, Nick was super knowledgeable, great at explaining and communicating, and reliable. He's really generous with his time and makes sure you understand what's going on and that everything is in working order when they leave. He and his guys did the job quickly and neatly. After they left, when I found a leak due to major calcification on the water heater pressure relief valve, Nick was back immediately to replace the part, even though it's not the repipe's fault that the fact that LA water is basically made of stone.

Highly recommend these guys. This was a huge project and every part of it was easy and smooth.

Joy M.

03/05/2020 12:00:00 SA

Called after hours and was greeted by Ben. He was kind and helpful and sent Steve the next day.
Steve looked at our water heater and explained what was wrong and gave us advice on what needed to be done. He was kind gracious and helpful. Ended up ordering a new system through them. Steve came over today and along with his team, installed the new water heater.
He again explained how to turn it on, take care of it and what to do in case we needed help.
The team cleaned up after and left my home neat!
Will definitely recommend Ben, Steve and this company. Thanks!

Max L.

03/07/2023 12:00:00 SA

My bathtub and toilet was clogged and my neighbor recommended Anthony. Anthony and Leo came out on the same day that I called for service, they were punctual, friendly, honest and professional. Anthony gave me a quote right from the beginning just to unclog the drain line. They couldn't finish the work because they needed another equipment and had to come back the next day to finish the work. They came back early the next day, and was able to unclog 8 feet of toilet papers . Anthony advised old pipes need to be changed to avoid future problems. Although they had to come back the next day, I was charged the price that Anthony had originally quoted which I like his honesty. I will be calling them back when I am ready to replace the new pipes .

Christine S.

07/01/2019 12:00:00 SA

I'm so glad I went with free flo Rooter. I had a blockage in my sewer and messaged a few plumbing companies they were the quickest to reply to me and scheduled me quick. They came out and looked at my Roto rooter problem or clog and gave me a free estimate. Since I had a cleanout at my home that saved me a lot of work and money. They snaked my line and pulled out roots and now my drain is working fine, everything is draining. They cleaned up and didn't leave a mess all for a great price. I liked that they were fast. I also like that the guys are very funny and down to earth. They make it easy to ask questions and talk to. Thx guys.

Kevin T.

12/24/2015

They really nail the customer experience and they do great work. I asked for a quote through Yelp, and I received a call about 20 minutes later to talk through the issue. We scheduled a time for the next day, and Ruben called in advance and showed up when he said he would. I was having an issue with my garbage disposal, and the diagnosis he gave me on the phone was exactly right. It took him about 15-20 minutes to fix it and that was it. Great end-to-end experience, and a successful outcome. I'd highly recommend Free Flo for any plumbing needs.

Global S.

12/26/2021

The Christmas miracle was NICK aka NAREH, who came out Christmas Eve to make the sludge and funk of 2021 bubbling up go away into Christmas past. Our Hero! Thanks, Saint Nick/Saint Nareh! FFRP has earned a loyal customer. :)

Cynthia L.

5/29/2020

Steve is the man! What an awesome experience - from requesting a quote on Yelp (getting a response within minutes) to getting the service we needed, everything was a breeze. Steve got right down to business (also came in with protective gear/mask so I felt super safe with all the COVID concerns going on) fixed the problem & offered helpful insight for the other plumbing work I inquired about. Overall, such a great experience and I'd recommend to anyone who needs plumbing services!

Chris F.

4/21/2022

Nick is the best! He's super knowledgeable and always explains what's happening thoroughly, with pictures to boot! He's done a bunch of work on our 1920's home and his prices and service are always top notch. We called another plumber in a pinch recently who wanted to charge us $2500 to replace and reroute some pipes. Called Nick for a 2nd opinion and not only was he able to clear the problem, he gave us a much lower quote and was realistic that the work the other plumber cited wasn't a necessity. Highly recommend for all your plumbing needs!

Venus B.

12/07/2022 12:00:00 SA

Such an efficient and caring company!
Thank you to Free Flo and Ricky.
He was able to fix my toilet in no time and was super patient with all the questions I had. I will definitely be contacting them again for any plumbing issue. He Also did a camera inspection on my sewer line.

John F.

03/02/2019 12:00:00 SA

These guys were great! They checked out my water heater and fixed it fast! They are honest with their billing and have the best service I have ever experienced from a water heater company. The experience was the best and I would recommend them for any rooter or plumbing service.

H H.

3/19/2020

So, my parent's washing machine finally kicks the bucket and they order a new one from Home Depot. Home Depot's delivery guys come and refuse to install the new one, saying that they won't at first, and then that they don't do that. So there my parents are with a brand new washing machine they can't use, not even hooked up, wondering why this is happening, and frankly, they're upset. I call Home Depot, and they tell me that the delivery guys filed some bull about how my parent's hoses/pipes are leaking and that we need to get them fixed before they'll install it. I explain that this is actually a whole lot of BS, and Home Depot says that they are sorry, but my options are that either I can wait for them to contact the company and get this sorted out (which they warn me could take a while, what with covid-19), or I could get a plumber on my own and I could be reimbursed. So I start frantically searching for an affordable plumber, and these guys pop up. Holy heck, my brain goes, a 5 star rating from over a thousand people? Now, I've seen some high reviews in the past, and it hasn't always been the same experience for me. I get it, certain things can go wrong, or your individual opinion can be different. But over a thousand people saying the same thing? I decide to take a chance. I call. Ben picked up almost immediately, and tells me he's working at that point, to give him 10 minutes and he'll call me back. We've all had service people tell us that, right? But get this, he actually calls back on time. He listens to my problem, and tells me he'll be at my parent's house in 40 minutes to take a look. And then? Pretty much 40 minutes later, my parents call, telling me that not only is he there and has told them there is no problem, but that he's hooking it up for them and charging them a fraction of what others are asking for, and on top of this, my mother is telling me what a nice, funny person he is, and I can hear my father laughing in the background.
So let me digress a bit to tell you a bit about my parents. If they pay you, they expect you to be polite, on time, to take off your shoes when you enter their house (i.e., be respectful of their property), to actually do your job, to clean up after yourself if you make a mess. My father in particular is a perfectionist when it comes to these things. In other words, in most cases involving service people, they are not happy, nor satisfied. Very few times have they been 100% satisfied with a job someone has done. NEVER have they called me in the middle of a job to compliment their service person.
So you can see why I'm impressed. On top of this, Ben calls me up after he's done (which was literally like 5 minutes later) to tell me there is no problem, makes sure I receive the receipt and his note that there was no problem so that I could send it over to Home Depot, and then goes on to tell me he loves my dad, and that he's having tea with them for just a bit as they watch a soap opera. Once again, my mind is blown. It's customary to offer tea, or something to drink, after a job well done in my culture. Heck, even if you're not from my culture you might do this. But most times they decline right? Everybody is busy, this too I get. But Ben has not only managed to win over my parents to this extent, but then goes out of his way to spend some time with them and make them extra happy even though he's obviously busy. I cannot adequately explain to you just how much this means to me. I mean, I can only remember a literal handful of instances in which this has happened, and most of those instances happened only because they were a family friend or someone we knew. So, as a very small token of my gratitude, I've been sitting here typing this up. Just so you know, all of this happened today, only a couple hours ago. And it only took me this long because 1)I had another conversation with my parents to make sure the washing machine was working properly and that they truly were happy (yes, and absolutely) and 2) I was able to contact Home Depot and file for my reimbursement because of Ben's prompt sending of the reciept (...okay, yes, I may have spent a little extra time editing this so that you all got the gist of how awesome Ben was, but hopefully you'll forgive me for that). So yea, if the rest of this business is as good as Ben was, they totally deserve all the stars, all the hype, and all the love. And all the tea to boot. Thanks Ben.

Steven W.

1/28/2018

Wow nothing but the best service I've had with these guy thanks to a restoration company that I had come over to a emergency pipe burst after my plumber flakes on me I called these guy and from the moment Ben answered the phone to the moment Ruben showed up I was impressed he got to my building quickly and began to work just so the tenets could have hot water not only great service but very reasonable also I found my new team of plumbers thanks again free flo Rooter Plumbing

John W.

11/11/2022 12:00:00 SA

We were having issues with our kitchen sink not draining. Patrick came out and unplugged the drain, and also made some repairs to the pipe all in about an hour. He was very friendly and professional and obviously knows what he's doing. Now we're good to go. Thanks!

Deborah G.

02/11/2023 12:00:00 SA

Patrick was awesome today. One week ago today, I was fooled into calling a company that advertises on TV to clear your drain for $80. Yeah, that's a bait and switch scam. Turned into a $2300 hydrojet procedure. Uuhhh...honestly??? Patrick came and snaked the kitchen sink for $160. Avoid that idiot scam Goettl because they will upsell you thousands of dollars.

Ron F.

8/25/2021

Anthony was great! He was polite and respectful. He diagnosed our bathroom sink problem, talked through it with me, and proceeded to stay until the work was done. After completing fixing our line problem, he gave a complete analysis of what the problem was. Then he stayed for an additional 10-15 minutes to clean everything up. When Anthony left, the bathroom was as clean, even cleaner, than when he arrived. It's hard to find a good plumber, but I will be using Free Flo Rooter and asking for Anthony from now on for all my plumbing issues. Thank you so much, Anthony!

Lillian E.

12/03/2020 12:00:00 SA

Ben/ Anthony & their teams helped to solve the issues of water back on bathtub, shower and toilets recently.
1. Use trailer hydro jetter to clean up clay pipes & remove the roots
2. Replace wax under the toilet in bathroom 2
3. Replace around 100 feet with mixed 2 inches, 3 inches ABS pipes underneath the property including 7feet 4 inches ABS pipes behind clean out

I could not believe they already solved the big issue only 2 short days since 3 years ago I met. That's why there were some rusts coming out from sink, bathtub and standing shower before in 2 bathrooms when I saw there were a lot of rusts inside the old pipes in the truck. Awesome and thank you for all hard work and exact correct judgments ! It really helps!

Alex N.

5/28/2018

Josh came by 20 minutes after we called for an issue with our washer hookup and finished the job in about 30 minutes. Nothing to complain about here. Fast, honest, job on a memorial day. Prices were fair as well. Definitely recommend.

Bryan E.

1/18/2017

These guys are the best. The building I love in has some questionable plumbing choices and I find myself dealing with a lot of different issues. Free Flo is responsive, professional, and competent

I highly recommend sending a request to them through Yelp as they respond quickly and communicate well. I recently had them help me out on New Year's Eve and they found a way to squeeze me into a busy schedule and fix my plumbing for less money than I was expecting

I don't like dealing with plumbing problems as frequently as I do, but Free Flo makes it no big deal

Ali A.

4/15/2019

This company speaks volumes. I called around and finally got Free Flo on the phone out of all the plumbing companies in the valley area. I spoke with Rafee about my sewer drain being clogged and promised someone would be out in couple of hours; being a Sunday night. He promised me and sure enough Ben showed up, very nice guy unclogged my pipe and cleaned up right after. Not once did he try to up sell me just told me i had a lot of wipes and toilet paper stuck in my line. I will call you anytime i have a plumbing problem going forward. They were awesome from start to finish and affordable on the weekend. They are also pet friendly :) Yes, I love animals.

Seta S.

01/05/2019 12:00:00 SA

We called free flo rooter because our main sewer line was backing up and got a response right away. Nick and his crew were beyond phenomenal. They ran the main line cable and pulled out roots through the existing ground level clean out and then ran a sewer camera and located a section that was filled completely with roots which they then dug out and changed the old cast iron pipe filled with roots to a new ABS pipe. They even ran a hydro jetter through the clean out after they were done to ensure the line was clear of all roots. The best part of this was that nick explained and literally walked us through everything explaining what was wrong and why we needed to fix the things we did which gave us such peace of mind. It was such a pleasure doing business with them I highly recommend them for all of your plumbing needs!

Rachael J.

2/22/2021

They are on time, professional and reliable. Josh and Luis were great and I couldn't have asked for better two better plumbers! Five stars all around!

David H.

02/04/2020 12:00:00 SA

If you're wondering how Free Flo came by so many five star reviews, here's the answer - honestly. Here's my story.

When you turn off the water to your home, you kind of expect it to come back on when you spin the knob in the other direction. When it doesn't, you realize it's 7pm and you aren't going to be able to drink, shower, or flush your toilet until you find a good plumber available to handle an emergency after-hours.

I used Yelp to send a brief description of the problem along with a photo and got several responses, but the response from Free Flo stood out Hello, did you need service tonight?

Ben was at my curb less than an hour later attacking my problem confidently, right away. I watched him move from one attempted solution to the next, chatting about life and answering my questions with courtesy and humor, all while he escalated from tapping with screwdrivers to pipe saws and torch welding. About two hours after I picked up my phone, Ben was already on his way to the next job and my water was back on.

The service was fast, the work was expert, Ben was the absolute best, and the price was more than fair. I have a plumber now! One less thing I have to Yelp for.

Dawn K.

12/13/2022

My tankless water heater gave out and I needed it replaced before family comes in for the holidays. Initially, there was an issue with the electrical connection and we needed to get an electrician to fix it so they couldn't replace the water heater when they first came. I was frantic because it would have been awful to have no hot water when the family came. I was able to get an electrician to fix the electrical issue and THEY CAME BACK THE SAME DAY to install the new tankless water heater so we wouldn't be without hot water. Thank you Anthony, you are the best!

Nene B.

09/04/2020 12:00:00 SA

Ben was quick to respond to my request and was able to accommodate me the same day, with a reasonable price.

Steve picked up my purchased toilet at home depot and replaced our old one quickly and neatly. His assistant and him were both wearing PPE (Personal Protective Equipment) to ensure their and our safety during these COVID times.

I would highly recommend them and will be using them for any future plumbing needs. Great customer service and very knowledgeable in their craft.

Chris B.

6/17/2017

Beyond awesome. Call these guys if you need anything related to plumbing. They're fair, responsive and kick ass. Thanks Ruben for fixing our Tankless Water heater vent pipe issue.

Kim T.

10/03/2022 12:00:00 SA

We have had horrible luck with plumbers since owning this 75 year old house. So when the tub drain backed up, and I knew it wasn't something a simple plumbing snake could manage, I freaked out. BUT, luckily I found Anthony at Free Flo!!! Anthony and his team explained each step of diagnosing the problem, and when it was located (digging 2 feet under the house, they found the cast iron clogged trap and several other problems, including duct tape), he also explained the pricing clearly (knowing full-well that once you start digging, all I could think of was how expensive is this going to be!?). But Anthony was a genius, he was calming, clear and professional. He even cleaned the tub, cleaned out the faucet and tankless water heater screens/filter- so now we actually have water pressure! I will definitely be a repeat customer!!

Peggy G.

10/20/2019

I finally got some straight answers on my mainline issue that we have been dealing with the sixteen years we have lived in our home. Nick is honest, affordable, and easy to work with. They pulled a ten foot root out of my mainline and stayed until after dark to put everything back together. He ran the camera multiple times and kept me updated on their progress. I highly recommend Free flo!

Pha L.

04/02/2021 12:00:00 SA

We had some blockage in our plumbing system that never went away. Call Josh and he was able to come out the following morning. He ran a camera through 2-3 areas to see where the issues was coming from. He was able to locate the problem and demo a specific area instead of guessing and opening up the whole floor. We had to change out 30-35 ft of pipping from 3-4 inch. This was a very big project and an expensive one. Josh and his crew was very professional and kept everything well organized and clean. For any contractor or work that's done, it can get very messy, but you can tell they care like it was their own. Everything's working well and free flowing as it should be. Thank you for your professionalism and work done our facility. I would definitely recommend Josh and his crew.

Antonius M.

12/11/2019 12:00:00 SA

After getting a quote on yelp (the most reasonable one compared to at least 6 other plumbers) I got in contact with Ben from Free Flo Rooter & Plumbing. I had a leak in the piping from the water heater tank. I took a picture and immediately got a response on my inquiry. Ben was very professional, neat and honest and finished the job promptly. I asked him about additional concerns which he patiently addressed one by one. He was very pleasant and I would gladly recommend Free Flo Rooter to friends, family and anyone who needs a job done promptly and professionally. Thank you Ben!

Stephen W.

12/11/2019 12:00:00 SA

I usually don't leave Yelp reviews, but I have to give a shout out to Free Flo and especially Anthony. Free Flo responded to my message in about 10 minutes and scheduled Anthony to check out my slow draining kitchen sink the very next day.

Anthony was so professional, knowledgeable, and genuinely a nice guy. He figured out the problem almost right away with some initial testing and recommended we get a new garbage disposal. Not only did Anthony figure out the problem, he thoroughly explained everything to me as well which I really appreciate for understanding any future problems I might have.

After diagnosing the problem, Anthony came the next day with a brand new garbage disposal and installed it perfectly for us. He made sure I was satisfied with it before he left and gave me some very practical tips for maintaining it that way. Don't think I could have had a better plumbing experience, and I will certainly use Free Flo for any future plumbing needs.

Krista V.

12/19/2022

Had a clogged kitchen drain. Not an emergency but certainly a big inconvenience - especially with the holidays approaching. Free Flo responded to my request quickly and then, thanks to a cancellation, was able to come by same day. It was a pretty gnarly clog but they had it cleared in no time. And, they also fixed a frayed wiring situation with my sump pump. Great service, friendly, professional. Definitely on my list for future service needs. Thanks!

Owen L.

4/13/2021

Josh and Nick were working on my neighbor's unit and we connected with them because they wanted to check dripping sounds between our two units. We ended up asking them to check out a few things around the house needing work that we have kept delaying during the pandemic -- leaky showers, broken shutoff valve for the utility sink in the garage.

They came out a few days later and were exceedingly professional, even with the little things that some contractors sometimes don't do, like calling to say they were 10 minutes out and asking if they should take off their shoes or wear shoe covers. I'm a pretty amateur DIYer, especially with plumbing, so it was great that they were able to explain everything very clearly. They even offered some suggestions where I could do things by myself to save money on their labor. Finally, they were efficient, in and out in a little more than an hour (yes, fully masked). I would definitely call them again.

Chelsea L.

6/25/2015

Excellent company! My tub's drain would not open and close so I made an appt for them to come check it out. As most things go in life, as soon as they stopped by, my drain was working fine! They didn't even charge me for their time. I will definitely be calling them again for any future plumbing issues.

Byron F.

3/20/2022

I highly recommend Nick from the Glendale office!
He arrived quickly, gave us a great rate for a Sunday, was really smart in troubleshooting several things, did great work and is a really cool guy.

I'd call him before anyone else for plumbing needs.

Julie D.

10/26/2017

I called Ben this morning due to a leak under my kitchen sink and he came out on time calling first and fixed the problem right away at a great price. He gave me a consult regarding my garbage disposal at no extra cost. I highly recommend Free flow plumbing.

Natasha A.

11/27/2016

did such a great job and managed to fix our pluming in the toilet a day before thanksgiving and cleaned all the dirt before leaving.

Jeremy H.

8/28/2021

I needed a garbage disposal replaced and they were responsive and I was able to get on their schedule sooner rather than later.

Anthony was amazing and polite throughout the whole process. He gave me a call in advance letting me know when he'll be arriving and his estimated arrive time was dead on, which is a major plus in my books. He quickly assessed the project, got what he needed and completed the job. He took the time to demo the replacement product, explained troubleshooting methods, demonstrated how to properly clean it, and confirmed there are no leaks, which is going above and beyond.

On top of everything, he had no issue removing items from under the sink, placing them back in and cleaning up after the project.

Thanks, Anthony. I look forward to working with you and your company again.

Jenny Y.

03/01/2019 12:00:00 SA

I put in for estimates for a kitchen sink clog at about 9pm and within 5 minutes I got a response from Free Flo Rooter and Plumbing. They quoted me $60 for a kitchen sink clog and offered to come out the very next morning between 8-10am. I'm actually pleasantly surprised at their super reasonable pricing. At about 7:30am they called and said if it's ok with me they can be here in 10 minutes which works out great because I can make it to work on time. They arrived promptly and was able to diagnose and fix the problem within an hour. They were friendly and respectful. Little details like taking their shoes off to come into the house is very much appreciated. I always have to mop after people come in to do work, and they saved me some labor. Another detail that sets them apart from their competitors is that they are pet friendly. Overall, I couldn't be more happy with their service. There is a reason why they are consistently 5 stars on Yelp. I have to be honest, I had a plumber that I always go to, and since he wasn't available for my emergency issue, I reached out to Free Flo. And I'm glad I did because I now have a new go-to plumber. They will definitely be my first call for any plumbing needs whether it be small projects for my home or large projects for our HOA. At their prices, I will never try to fix any plumbing issues myself anymore. I can confidently recommend them to all my friends and family. Thank you Free Flo Rooter and Plumbing for a positive experience.

Zar A.

1/20/2018

We called Free flo for a tankless water heater problem and within an hour Ruben showed up. He did a great job and fixed the problem asap! Thank you so much for saving the day!

Raz Y.

11/01/2021 12:00:00 SA

Having a good plumber is just as important as having a good barber, you want them to have both quality and efficiency. Nick was extremely efficient when he came over to look at a couple of our plumbing issues. He was extremely quick to figure out the root cause of our problems and wasted no time to get to work. What's great to is he took the time to explain what the issue was to someone with no plumbing acumen what so ever and made it make sense. Not only that, he also provided great tips to make sure we don't run into major issues down the road. Thanks again, Nick was awesome!

Jay B.

10/14/2016

I had my garbage disposal replaced and everything works great. The Plummer was really nice and worked very fast. Their prices aren't bad either. I highly recommend

Update: I had a clog in my sink and needed the wax ring replaced in my toilet. Of course I called Free Flow because of my awesome experience last time. Gerardo and Ben did an awesome job! They worked quick and cleaned up everything very nicely. Thank you for continuing your great service :)

Christina G.

08/12/2016 12:00:00 SA

I was having problems with my water heater last night and couldn't figure out what was wrong, except for the fact that there was obviously a leak from the pipe because there was a giant puddle of water on the floor. I'm pretty new to this home ownership stuff so I didn't really know where to turn.
I figured Yelp was a good place to start so off I went.. Searched a few plumbing companies. Called one... Nobody picked up. Called another one.. They weren't available until the next afternoon...No thanks, I didn't want to be dealing with water all over my floor all night.
I guess third time was a charm because I called Free Flo rooter and got someone on the line on the first try. Great! Now to see if their 24 hours 7 days a week claim was going to hold true. Well, I'm happy to report that in just under 2 hours I had a technician come to my house.

I expected to find a disheveled half asleep man standing at my door but I was pleasantly surprised yet again to see a well put together, well mannered young man ready to go. He came in (with shoe covers!) (didn't really know that was even a thing ??!) Did his work, fixed the problem, even offered my two pups a treat (!) and was on his way.

The whole process was pain free. And I was so glad to have run into their page. I'm definitely going to bookmark this one and use them anytime I need some plumbing work done. And there pet friendly :)

Thanks you guys!

Kelsy K.

7/24/2019

I'm SO pleased with Free Flo Rooter & Plumbing! They're very professional, courteous, honest and efficient. Our home needed repiping, and Nick & his crew went above and beyond working for hours until every issue was addressed. They responded promptly, prices were fair, and I felt well taken care of. I highly recommend their services!!!

Lynn S.

3/18/2018

My mom is 85 years old and had a major plumbing problem on a Saturday, water was in the living room it was leaking through the ceiling into the garage it was just a really big mess. We were supposed to celebrate her birthday that weekend. We thought we would have to cancel everything. My mom was also having remodeling done at her house and they found free flow rooter for us. Ben and Nick came out and worked for a long time trying to snake it out but there were other issues that had to be fixed. So on Sunday Ruben and John came out and worked so hard to get the problem fixed on that day and they did. They were so nice and they even cleaned calcium from the water heater they just went above and beyond in every way by helping my mom. I appreciate everything that they did and would highly recommend them to anyone they were fair honest and very nice. Im so glad that Sunday afternoon we did celebrate my moms birthday. Thank you Ben, Nick, Ruben, and John!!!

Ben S.

09/06/2020 12:00:00 SA

Simple P-Trap replacement job. Efficient, straightforward, friendly to deal with.

Ninette M.

1/14/2021

I manage apartment building and I do have a plumber but one time on a Sunday,there was an emergency at one of the buildings and my plumber was out of town so a friend recommended me this company, I called them and they came right away, they had everything necessary with them in the truck, they fixed it in less than an hour and left, and for emergency job their pricing was reasonable, so yes I would definitely call them again because one other thing besides their professional work was the fact that they were very friendly with the tenant dog, and I think it's very important when you have someone coming to your home to be ok with your pet so that being said the over all experiences was so good that I will recommend him to anyone I know, specially to my friends who have pets

Alma O.

11/16/2017

Ben came to fix my drying machine which was leaking some sort of gas. He explained everything he was doing as he changed the tubing and connections and answered all our questions. We even had to call a month later when we started having problems with the drying machine again. He came out to the house the same day we called. He was professional and did an excellent job! Twice!

Georgia S.

10/14/2020

Friendly, compassionate, efficient. I am so pleased with this company. You wouldn't expect finding a terrific plumber could make your day, but these guys did. If you need a plumber look no further. These are your guys.

Wayne W.

1/29/2021

My sink in the garage has been draining very slowly and eventually overflowed. My washing machine empties into it so it's a large volume of water. I went on Yelp for a rooter company. There are several. Looked at a few and checked reviews. I checked out Free Flo and read the reviews. It's a 5 star bonanza. Call and schedule a service. Anthony, nice,young guy, comes out and evaluates the problem. Step one, rooter the line. If that doesn't solve the problem the next step would be to check the p-trap. The water seemed to flow out OK but later in the day it slowed down again. Called Anthony and he came back out. Removed the p-trap, it was plugged, almost solid. I'm surprised any water could flow through it. Cleaned it out and replaced it with new.
Now the water flows right out. Problem solved. Fair pricing.
Anthony takes great pride in his work. I highly recommend Anthony and Free Flo.
One other note, I had my former plumbing company come out about a week prior to calling Free Flo.
Their suggestion was to hydro jet the line and do descaling for $900.00. Overpriced for an unnecessary service.
So happy I found Anthony and Free Flo. This is a solid, do right, operation, you won't be disappointed.

Wayne & Maria
Arcadia

Maggie V.

7/31/2022

Josh is the best! He saved us tonight with an emergency sewer stoppage repair! He even ran a camera to show me what my issue was and gave me tips to help prevent this issue from happening again. Definitely will recommend him to everyone I know! Thank you Josh and Free Foo Rooter!!

LA A.

05/08/2021 12:00:00 SA

Anthony and his team were exceptional. We had an urgent issue on our hands, and they handled everything for us with ease and professionalism. He was readily available and an excellent communicator throughout. A true gem.

Brenna D.

09/11/2021 12:00:00 SA

I came to visit my sister in Pasadena, and there happened to be some plumbing issues when I arrived. Free Flo Rooter & Plumbing were on top of a pretty big issue. They arrived early to do the job, and had everything cleaned like nothing ever happened. Highly recommended!

Dion L.

4/30/2022

We saw water backing up from the clean out in the backyard. I called Free Flo based on a referral. Nick was great. He called me when he was on his way, and told me exactly what he was going to do and for how much to unclog the line. He even sent me photos and asked me for approval. He was very straightforward.
I couldn't have asked for more than that. Great company and people to work with. Thanks!

Kathy J.

11/13/2022

My toilet in my home was over flowing. My husband tried to auger it but it still drained very slow and wouldn't unclog. Free Flo came to the rescue, we called for an emergency because we had guest coming over the next day. They pulled the toilet out and snaked the line from inside the house, pulled out a lot of roots but got my pipe draining. They recommended a hydro jetter to clean my main line real good because they explained I have cracked sewer line. They gave me a price and already scheduled me for next week when our guest are gone. These guys are reliable, fast and very good with explaining, communicating everything. Price seemed reasonable compared to other times we used a plumber. The owner Rafi lives my dog and they hit it off pretty good lol. They are pet friendly.

May..Lene D.

07/05/2019 12:00:00 SA

Finding anyone to do work on your house is a pain, finding the right person is another challenge. You don't know if they are going to overcharge, up sell, make it worse, be unreliable etc.

I found Free Flo via yelp & thought let me just get a couple of quotes. I have a regular plumber, so I just based it off of his estimate. Free Flo gave me the exact same estimate as my regular plumber and said, let me see how I can beat that! I'm all for saving a buck! Sold!

A week later they came at their install time, I was the one actually running late, sorry guys!

3 words for Steve and Ben, dependable, reliable and honest. Ben had an eye infection and that didn't stop him from coming. If that was me, with one cough, and I'd be like I'm sick, calling out, can't work.

They both knocked out the work in a little over an hour, faster than expected. Changed out my daughter's shower and now it's new and not leaking anymore ... hooray!

I highly recommend Free Flo for any of your plumbing needs, especially Steve and Ben, they seriously know what they are doing and won't overcharge.

The first time they came by to give me a quote, after they were done, we had like a 20 minute discussion about random topics, taxes, healthcare, trump. Seriously these guys are the SH$@! Literally

Michael Y.

06/05/2023 12:00:00 SA

I contacted Free Flo Rooter & Plumbing regarding a clogged garbage disposal and they were able to accommodate same day service. Ben was able to come by earlier than the expected time frame and fixed it. He was very friendly, professional and knowledgeable. I highly recommend Free Flo Rooter & Plumbing!

Johnnathan M.

09/05/2019 12:00:00 SA

Excellent work! Anthony was able to answer all of my questions and assess the problem over the phone before evaluating the situation in person. He had supplied all of the materials, and on top of that, he finished the job in less than a day,all while I was at work. My mom was home while he changed out my shower valve and toilet fill valve. Anthony communicated with my mother the entire time while he was working, and also kept in touch with me to let me know how everything was going with the job. My house is well over 90 years old and everything behind the shower wall had to be replaced. Anthony changed out my toilet fill valve and replaced the existing galvanized pipe with copper pipe to my shower. Anthony is extremely knowledgeable and takes pride in his work, and it shows. Honestly, I usually do reviews to comment on how bad the job was and services rendered. But, in this case, if I could give a 100 star review, I would. Anthony is an excellent service man, very professional, with top notch customer service. I highly recommend Free Flo Rooter for all plumbing needs.

Suzanna L.

04/02/2013 12:00:00 SA

I've been using Yelp a lot lately and so far it's done me good, so when I started having problems with my plumbing I decided to hop on and look through my trusty yelp app and I found these guys. The reviews seemed really good so I went for it, and I'm so glad I did. They gave me a time frame for when they would arrive, and they actually got there during that time. Nice surprise these days. They did a really thorough job and explained everything to me. I probably wore them out with all of my questions, but they didn't make me feel bad about being so clueless, which I really appreciated. I even took the time to call and let the owner know how much I appreciated the time and the honesty because I've been burned by service companies way too many times. As a female, it happens way too often. Thank you guys!!

Grace Z.

7/23/2020

I'm so glad I worked with Free Flo, particularly Josh's team. They are professional, knowledgable, punctual , responsive, and practicing safety protocols. They helped me replaced the entire drain line, fresh water line, and replaced toilet. The water pressure immediately improved. I trust their work and believe I won't have any water trouble for a long time. Highly recommend!

Ko T.

06/03/2020 12:00:00 SA

Anthony, Nardin and his assistant were absolutely beyond perfect.
I had some services from here and there, and though they are good, I hardly leave reviews. Let's face it, if the service is not satisfactory like 1000% , I wouldn't bother writing them reviews nor working with them again; I would rather try other places to see what's best for my situation.
But not with Free Flo Rooter. Even though this is my first time working with them I can already positively say that. You know why? Because not only their service and performance are at the summit where unexpected situation is handled easily and flawlessly (Like.. Having rare parts ready like 1/2-and-1-end water pipe. Not to mention the clean finish), but also their hospitality is far better than other similar types of business. I say hospitality because they kindly teach me and explain every step in depth. I felt like I was a trainee in a Good Way! (I like learning new stuff ;) ) Others left me perplexed without showing me or telling me what they did even after all the job was done. How can you not leave FFR a good review? They meet my needs in every possible way. Thank you Anthony and Nardin for your service.

Bob D.

10/16/2018

Very responsive to emergency calls. Great service. Josh has been our plumber from Free Flo for 2 different unrelated plumbing issues and is always on time, polite and solves the problem the first time. My go to plumbers from now on.

Mark W.

03/04/2016 12:00:00 SA

Great team ! Extremely accommodating !
Appreciated their knowledge.
Recently newly acquired townhome with issues. Rubin came immediately and was a great
help !
Thank you guys !

David W.

08/12/2019 12:00:00 SA

Excellent company to with with. Quick to response to request and straight forward communication on the available opening availabilities. Steve was great from start to finish. Called the day of scheduled appointment in-route and was on time and quickly diagnosed the issue and resolved it efficiently. Would definitely recommend these guys to anyone with plumbing issues.

John J.

9/25/2020

Steve came out to help with a water heater issue. He communicated quickly and clearly, arrived on time, wore PPE, and got the job done. Highly recommend.

PJ S.

5/26/2021

My experience with Free Flo was nothing but great and Nick P. was an awesome professional.

I had a problem with my dishwasher and needed a diagnostic and quote. Nick P. came by and did all he could to find out what was going on. He worked very quickly, respectfully, and at the end of the day, left me in a better situation than when I started.

Do not hesitate to use their service! Thanks again.

Stacey Z.

7/23/2020

Just as advertised, Nick offer me a quote that was unbeatable compared to previous quotes, and work was professionally finished. It was nice that he took his time to explain how the sewage and plumbing systems work so we can understand what the underlying issues can be and on the day scheduled for work, he works in between and checks the work himself as well as provide video/pictures of what was done, explains and show what was removed and how to use new equipment such as earthquake shutoff valve and the clean outs. They cleaned up spick and span, no garbage left inside. Couldn't recommend them more highly to replace sewage or remedy leaky pipes.

Jeff G.

12/22/2020

Our shower faucet was dumping a ton of water down the drain when water was only supposed to be coming out of the showerhead. Ben came over and expertly diagnosed the issue and informed us that our plumbing had initially been installed upside down. He proceeded to tell us what he thought was best, treating the situation as if it was an issue he was having in his own home. Also, to his credit, Ben admitted that he has a strict and uncompromising commitment to accurate and detailed work. This was of huge importance to me because I want things done correctly in my home. On the day of the repair, Ben's associate Anthony came to do the work. I was a bit disappointed because I had developed a trust and rapport with Ben and I had expected him to be doing the work. Even though Anthony seemed perfectly capable to do the job, Ben still rushed over as soon as he could to do the work with him to ensure that we were as comfortable as possible. This is the kind of service that I expect from people and it is why the next time I have any plumbing needs or concerns Ben will be the first person I call. Highly recommend!

Albert C.

11/28/2020

Quick response and turnaround time! Not only did they respond with the fastest quote, but also the most reasonably priced! Highly recommended!

Debbie K.

06/08/2020 12:00:00 SA

Family owned, super nice, super reasonable -- these guys are amazing! I had a hot water leak under my kitchen sink and Ben said he'd try to get someone for me soon. Fifteen minutes later, Nick was here to check it out! He quickly diagnosed the problem, explained everything he was doing and why, made multipe trips out to get exactly the right part, and had the leak fixed quickly and efficiently. Wearing mask and gloves, he was also very conscious of COVID19 safety. This is the first time I have written a Yelp review, but I simply can't say enough good things about Free Flo Plumbing! I'm so glad to know I have a plumber I can trust next time something goes wrong!

Renee N.

08/10/2015 12:00:00 SA

Came home to find that the hot water pipe had burst, in a panic, I called Free Flo Rooter and Plumbing and Ruben came out immediately to inspect the situation. He was very honest and straightforward with me. He said that due to the amount of water on there he could not start his work until the area was dry. He immediately called a restoration and remediation company for me and they have been out at my house the past couple of days fixing the problem. Ruben is friendly and great to work with!

I would definitely recommend Ruben and his team to anyone that has an urgent water situation.

Aparna S.

6/21/2022

Nick is absolutely great in every way, friendly, great communication skills, courteous, explain everything with photo and by explanation, very prompt. I will recommend to Nick to everyone. Thanks Nick

Liliana Z.

09/07/2020 12:00:00 SA

Friendly, efficient, and quick service! Very highly recommend this company! They were here on time and were very helpful!

Fadi N.

8/30/2021

These guys are what the reviews say we called for a hydro jet had ben come out jet our roots all out and showed us with a camera

T T.

4/17/2012

I was very impressed with the quality of work that free-flo-rooter's plumbers provided. They arrived on short notice, were very professional, reliable, knowledgable, friendly and very affordable!!
If you're looking for professional, clean, prompt, honest and friendly plumbing services, look no further.
I highly recommend Free-flo-rooter for all your plumbing needs!!!

Maxnjax D.

1/20/2020

They really are 5 stars! Very responsive and available to answer any questions I have. They were accommodating of my schedule and competitively/reasonably priced. This was the first time I have hired a plumber and will definitely hire them again. I'm so glad that others have had a good experience with them, as it swayed me to use them. They were quick, neat, cleaned after themselves, and even took off their shoes for me. Thank you Ben and Dino!!

Sam K.

5/31/2023

I recently had the pleasure working with Anthony and Ben to clear the backed-up drain pipes for my washer, and I must say that my experience was exceptional. From start to finish, the team had a level of thoroughness, professionalism, knowledge, and dedication to resolving my issue promptly.

I was impressed with the depth of knowledge the technicians possessed. Their expertise was evident as they confidently answered all my questions, leaving no room for doubt about their plumbing knowledge. They went above and beyond to make certain that my drain pipes were clear and functioning, exceededing my expectations and now I know who to call if I run into anything again.

Ken U.

5/27/2018

Sunday morning at 3:15 AM on a Memorial Day weekend and my water heater had sprung a leak. I couldn't stop the water that was coming into to the house, not even from the water main because I didn't have a key. All I can say is there are many plumbing companies that claim to be 24 hours, 365 days a year and there's Free Flo Rooter & Plumbing, who will actually answer the phone anytime, all day & all night. If you have an emergency plumbing need, forget the rest when you can call the best. Ruben came out within an hour as promised and quickly and efficiently fixed the problem. Free Flo does honest and reasonably priced work. I highly recommend their service.

Mike Y.

11/02/2021 12:00:00 SA

I just moved into my condo and needed a few things looked at. Scheduling was very easy and they were able to show up a day earlier than expected. Some of my fixes ended up being really large projects which required HOA approval, so I decided to pass on those. A few minor things were fixed, but they did not charge me for coming out. Great service and I look forward to using them again when the next issue arises.

Thess A.

05/02/2022 12:00:00 SA

Very reliable and Professional with special mention to Steve and his team. Outstanding Service - Same day Service was superb. They ensure their customers are satisfied. Would Highly recommend them and exceeded our expectations.

Nicole B.

9/22/2022

We needed service fast and they were able to come out the same day. Patrick came to our house and was fantastic! He was kind, extremely knowledgeable and very professional. He communicated everything he was doing and we came up with an immediate fix as well as a long term solution that he was able to have done the following day. The price was reasonable and the service was top notch. Will be our go to plumber from now on!

Christopher P.

6/16/2020

My water heater went out and Steve from Free Flo came out same day. The main valve had failed and he checked and found that the part was still under warranty. He called the manufacturer and helped me get the part replaced and shipped for next day delivery. He came out again the next day, just hours after I got the part, and installed it for an amazingly reasonable price. Solved a big problem as fast as it could possibly be solved and for a great price. What more can you ask for? Oh yeah - he was a nice guy too.

Shwe C.

3/30/2023

A few years ago, I was looking for a plumbing company, who is capable with integrity, and I found the Free Flo plumbing. I have worked with Ben and Patrick on plumbing projects, including tankless water heater installation and laundry installation which is very tedious because of space limitations. They are VERY knowledgeable, and considerate in planning for my projects. They also helped me install seismic shutoff valve. I have worked with a lot of plumbers before, but they are my favorite and I am always happy with the outcomes.

Lisa C.

2/27/2017

These guys are awesome.
Third time was a charm, meaning two other plumbers came out for a main line clog - nothing. Free Flo came and within minutes they cleared the clog!
They are friendly, professional, and know their job. Excellent service. I highly recommend them for your plumbing needs.

Daver Y.

1/14/2020

Great service! They came qith 15 mins of my inquiry. Fixed my proble. In no time. Very friendly amd lrifessional. They are now my goto plumbers!

Sheena V.

11/08/2016 12:00:00 SA

Ruben was the most polite and amazing person I have ever dealt with. After calling in another company and receiving the worst service in the world I decided to give this place a shot. Not only were the on time and extremely polite when calling to let me know they were 20 mins away. They got the job done in the amount agreed on and they even cleaned up the entire area. If I could give this place a 100 stars I would. Thank you, thank you, thank you!

Michelle P.

07/02/2020 12:00:00 SA

Best plumbing/home repair service I've ever experienced! I highly recommend this company because they offer excellent communication, transparent rates, and friendly customer service. I am extremely impressed with Nick (the plumber who fixed my drain). He was kind, diligent, and very knowledgeable about all things plumbing. He quickly assessed the problem, explained the potential solutions, and fixed the issue. He even did quick fixes around my house (like improving my shower pressure!) free of charge. Overall, Nick is an extremely considerate person and generous with his expertise. He went above and beyond to get the job done. Because of my positive experience with Nick, Free Flo Rooter has won all of my future business. If you having any plumbing needs, please reach out to this company! Thank you, Nick!

Kelly P.

09/08/2018 12:00:00 SA

Ben and Ruben are awesome! We got so many quotes and had to take time off work to meet different plumbers but Ben gave us a quote over the phone and they were willing to come out fast, which as skittish new homeowners, we were so happy about. We needed a sewer clean out installed and the lines hydro jetted to get rid of tree roots. They were able to come on the weekend, we're on time, and did everything in under an hour!

While they were here they even gave us quotes and fixed our issues with our shower that leaked under the crawlspace too.

I love one stop shops that are honest and fair! Definitely using these guys for our annual maintenance going forward.

Josiah C.

9/17/2022

Josh was an incredible help. I had a leak in my shut off valve in my bathroom and I had tried to fix it myself, and found myself in a panic with a flooded bathroom floor. Josh was superbly communicative and was able to get to my place, fix my plumbing, and set my mind at ease. Absolute professional. I will be recommending Free Flo Rooter & Plumbing to anyone who needs plumbing help, and peace of mind in an emergency.

Eli B.

6/15/2023

Had them come out and replace some piping after coming home to my yard being filled with sewage. They were super kind and responsive in a sh**ty situation (pun intended). They are always great when I need hydrojetting, but they handled this really fun issue to perfection.

Paola G.

7/23/2019

Had sewage over flow and they came out right away and fixed! Steve and Josh were great!! Will never use another plumber again! Also their prices were so fair. Especially for an emergency job after hours!

Amber V.

5/13/2021

Steve was knowledgeable, professional and trustworthy. He quickly cleaned the drain in our master shower and replaced a pipe that was causing our sprinkler to leak. He tested everything before he left and even answered a few questions about another issues I was having in our guest bathroom. Later in the day, he called me to followup on the guest bathroom and said he would look out for the new hardware I needed. Best service ever!!

Chris W.

2/17/2019

The real rock stars in my book. Rafee got right back to me and Ben came over right away. Got out hot water heater relit immediately. He'll return with a new igniter (to rule it out) and when we're ready, get our water heater raised off the ground for a very reasonable price. His knowledge transfer revealed the root cause of the issue: Heavy rainfall without proper clearance under the heater creates wet parts & insulation, making the pilot difficult to light. Great vibe and did us a solid.

Shannon R.

1/22/2016

Raffi did a great job fixing our kitchen sink. He didn't have a part he needed so he came back the next day-on time and was very thorough. We had a lot of issues under our sink and he made sure to be detailed and fixed everything correctly. I felt he was honest the whole time which I genuinely appreciated. I would definitely use their company again.

Jennifer C.

4/20/2019

First let me start off by saying that nobody ever WANTS to call a plumber. But when you have to, you want to make sure they will be honest and reliable and hope you can trust them. That is how we felt when our area drains were clogged from the rains this past winter. Long story short, we had backed up drain pipes that caused water to pool next to our house and eventually started weeping into our house. Free Flo was the first plumber I called (proximity and reviews). Instead of jumping to conclusions and guaranteeing a fix by cabling our drain pipes, Ben asked me to carefully describe the situation and gave me a few scenarios of what could be happening. We then scheduled an estimate visit and he came out a few days later (due to my availability). Three other plumbers came out before and they all wanted to start with cabling and the costs would just add on from there. Ben's estimate was comprehensive - a breakdown of costs and services that would be needed to fix the problem. Not only did he provide the best estimate, he was hands down the most knowledgeable about the problem and the solution.

Ben and Nick were very communicative throughout the whole process and made it a priority we were happy with the work along the way. They even cam back to fix a few areas that didn't settle well.

There's a difference between businesses that want to make a quick buck and those that take pride in their work and want lifetime customers and endless referrals.

With Free Flo, we know we've got a company we can trust for life. Thanks, guys!!

Ken E.

8/25/2016

rueben and ben are the best plumbers around!!! wouldn't use anyone else. they fixed an old problem i had that no one could fix..6 stars.
andy los angeles new york

Marc S.

2/20/2017

Free Flo was awesome. Showed up in their quoted window, repaired my water heater, and showed me how to reset my earthquake shutoff valve. Ruben was courteous and professional. The entire thing took less than 30 minutes. Free Flo is now my plumber in Pasadena. Thanks and great work guys!

Crystal C.

4/25/2020

Free Flo Rooter was great. They were able to fix multiple issues going on in our old house and provide good advice and estimates for future work. Josh, Din, & Ben were a delight to work with and extremely competent.

Nathan W.

08/07/2020 12:00:00 SA

I highly recommend Free Flo!

We were having problems with one of our toilets, and despite calling multiple plumbers over the last year, none of them had been able or willing to figure out a long-term solution. We kept putting off addressing it further due to COVID, but finally decided we needed to get it fixed and found Steve on Yelp. The great thing is that Steve and his whole crew work their hardest to provide safe service to their customers during the pandemic. They bring their own PPE and practice social distancing.

Steve approaches plumbing problems in a very logical way and does a great job of communicating his thought process and what he thinks is the most sensible course of action, allowing the customer to make an informed decision.

Other plumbers were worried about removing the old toilet, which had been glued to the tiles, because they were afraid of damaging the tiles. Steve took on the job and was able to get the toilet out without damaging the floor. (Although he was very clear up front about the potential risk of damage.)

He then discovered a root intrusion in the pipes. The next day, he and his crew were out jackhammering the driveway to access the pipe, which they fixed (and installed a two-way clean out at the same time). They were incredibly quick and had the job done in a matter of hours. They cleaned up so well that you never would have known construction had been happening a few hours before.

They even did me the favor of picking up the new toilet I had ordered from Home Depot so that I didn't have to make the trip over there.

From beginning to end, I have nothing but good things to say about Free Flo. Their rates are competitive as well, which is an added bonus.

Davin L.

5/20/2018

Excellent service. I received a call back within minutes of my original call (on a Sunday). Josh cleared out my shower drain quickly and efficiently and answered all my questions. I would definitely use them again

Jay S.

3/29/2023

I can't say enough praise about the professionalism that Ricky demonstrated. On time, neat appearance, kept me informed throughout the process. Made good suggestions without being pushy, and cleaned up the work area when the job was completed. He'll probably end up running the place!

Corrie P.

8/15/2015

Amazing! I called late on a Saturday night and spoke with Ruben. He was completely up front with me and said that he could send someone out but they wouldn't be able to completely fix my issue right away because they wouldn't have all the necessary parts. Instead, he walked me through a temporary fix over the phone! Very patient, respectful, and friendly! So impressed! Highly recommend!!!

Carolyn S.

06/02/2020 12:00:00 SA

This company and theirs plumber Steve saved the day. Arrived as scheduled. Knew exactly how to address the issue for my neighbors above and below as well as the issue we were experiencing. Steve was pleasant to have in our home. I will spread this news and won't hesitate to call him when we have another need. Thx Steve and Free Flo Rooters disaster averted Carolyn North Hollywood.

Jack C.

3/24/2022

I've hired Free Flo before - always solid and reliable service. This time they sent Nick who was awesome. Fast, great attitude, and knowledgable. I would absolutely recommend him.

Sydney C.

4/20/2021

Great service!
Reached out via Yelp for a consult, they replied immediately and scheduled for first thing next morning.
I was having back ups from my kitchen sink. I had had two other plumbers out, both gave me different recommendations - one said to just jet (clean out) the pipe, one said I needed to replace the whole pipe. Ben said jetting is only temporary, but no need to fully replace the pipe - he could simply fix the existing pipe so it was set up correctly. He finished the job within an hour! Can't tell you how much he saved us.

I've already recommended him to my neighbor. We will be calling again!

Ashley B.

1/27/2020

We had an amazing experience with Free Flo and Anthony in particular. The phone attendant was very helpful and was able to give us a cost range that was much cheaper than another quote we received. In addition, they were able to get a plumber out the next day! When Anthony came, he even saw an issue that the previous company didn't catch. Below are before and after pictures. What I loved the most about my experience with Anthony is that he really took time to explain the entire process to us (our issues, parts of the water heater, what and why things needed to be replaced, and troubleshooting). We really feel informed about our water heater. Best of all, we really feel like we have found a company we can stick with if we run into any other plumbing issues.

L M.

01/04/2021 12:00:00 SA

Amazing job in a timely manner! My toilet clogged late at night due to old plumbing, and I was afraid I would have to wait until the morning to get it fixed. I yelped some plumbing services and noticed this business was still open until midnight. My initial time window was 10pm - 12am, but the technician Anthony called to say he would be able to arrive even sooner. Ended up getting serviced around 9:30pm, which was wonderful! Anthony was amazing, and diagnosed the problem right away and fixed it within minutes. He even stayed to do a couple test flushes to make sure everything was working smoothly. He was also a great conversationalist and we bonded over the glory of coffee. I also liked how the price was very reasonable, at $120 for a simple auger, especially given the time of night. Thank you again, and I will keep in mind for future issues!

Gabi B.

3/17/2020

When you have an emergency--you have an emergency! You need to have reliable people that you can count on especially because cases like these can go really good or really bad.

Ben and Dino came to my rescue after an inquiry I made super late at night. They gave me a fair quote and were very transparent throughout the process. Ben made it super easy for me to reach out to them and was quick in his responses.

They work really hard, are super efficient, and are super nice! Will most definitely recommend them to anyone!

Myndi H.

6/13/2019

Thank you Ben and Steve! My mom's pipe burst suddenly and water was flooding her kitchen, water shut off valve was not working. I yelped a few plumbing companies but it was Free Flo Rooter that responded quickly and were able to come over within 20 mins. You are my heroes! Very professional, knowledgeable, and gave advice and recommendation on getting my mom's kitchen fixed. I would highly recommend using their service.

Tony S.

4/26/2022

Steve and Ricki were friendly and knowledgeable. They quickly cleared our blocked tub drain and cleaned up afterward. Excellent service, we would definitely call them again.

Sara C.

11/27/2020

Nick was the guy who came to help us today and all I can say is WOW! This guy is amazing! We needed a plumber urgently and I contacted Free Flo Rooter & Plumbing on yelp and they contacted me within seconds! Thankfully they were able to accommodate me on the same day, within the hour! When he arrived, he was super friendly and covid-safe (masks, etc). He was able to assess our problem and fix it right away. He walked us through all the steps and explained to us what the problem was. He was thorough and professional. We will use him for all of our future needs and will definitely recommend him to all home owners!

Melody J.

08/07/2020 12:00:00 SA

Glendale home- the team is very professional, thorough with their inspections, and gets the job done. Anthony did some work at our place and took his time to explain exactly what to expect, did the work quickly, and cleaned everything up very well. We will only be using this company for our plumbing needs from her on out. Thank you!

Stephen R.

8/21/2019

This is the second time we've called in Free Flo for bathroom drain issues and for the second time, they've been great. Both times prompt, professional, knowledgable, friendly and thorough. This time, we had a blockage in our shower drain. Free Flo arrived within 90 minutes and the messy job was done, with no nonsense, in 20. Couldn't ask for better and we won't be calling anyone else but Free Flo.

Katie K.

05/05/2022 12:00:00 SA

This is the first HONSET plumbing company I have dealt with! Customer service over the phone was amazing when I was only inquiring!
Nick came out to do our repairs and he was extremely knowledgeable of his work and did an amazing job! This company truly deserves 5 stars! GREAT CUSTOMER SERVICE AND PRICES!

Tim F.

7/13/2018

Excellent service. Quick response and they charged me less than quoted when they were able to complete the job quicker than planned. My first choice from now on.

Ramona Y.

8/28/2020

Free flo was so responsive and quick. Dino made his visit so pleasant. He got our kitchen sink pipes working in no time! Thanks!

CJ C.

5/20/2022

Water was seeping out of the base of our toilet when we flushed it, so I figured the wax ring was broken. Free Flo was available 2 days after I called and sure enough, the wax ring was busted when they lifted the toilet off. They were courteous and fast-working and had a new one in there within 15 minutes. Thank you, Patrick and Ricky!

Daniel L.

09/02/2023 12:00:00 SA

Anthony went above and beyond with the work that he performed in our bathroom, and we couldn't be happier. He was quickly able to pinpoint all the different points of failure and thoroughly explained what had to be done.

With the work that Anthony got done both under the house and in the house, at a super reasonable price, we now have a working faucet and a bidet.

I highly recommend Anthony and Free Flo, and I will definitely be using them for any future issues and projects.

Moe J.

10/11/2016 12:00:00 SA

My water hitter was leaking I called in for emergency and they had a guy out here within 2 hours! I guess my pilot was broken he fixed it in about 15 minutes and cleaned things up really fast! Great service and affordable price! Great plumbing company really recommend

Mark Y.

06/08/2021 12:00:00 SA

Nick came out and helped us when we had issues with our pipes backing up. He was on time, professional and honest. He took the time to explain exactly was was happening and gave us different options to remedy the issue. He even came out on a holiday to help us out with this.

Nick was able to fix the issue in our pipes promptly. He understood the urgency that we had with getting this problem resolved and worked hard with his assistant to fix and clean our pipes out to get everything free flowing again. We really appreciate their service and would recommend them to anyone. Nick is a great guy and if I could give 6 stars to their company, I would.

Kellie N.

11/22/2019

Put in a request for a quote on Yelp which sent out a request to 4 different plumbers around the area. Rafe from Free Flo responded within 5 minutes and was able to give me a quote from a pic I sent. What I needed done it was a small job compared to some of the other reviews.
I was a little concerned about the bec it was much lower than the 2 other quotes I received. The first was double the price, second quote they came out and was high as well. They even tried to sell me a water pressure regulator ( I just had pressure checked by Culligan for an install and it was fine just last week).
I decided to take my chances and hope that Free Flo wasn't going to increase the price when they came. Not only was the price what was quoted they also repaired something else for me at that price.
I would definitely recommend them to friends and family and use them for any future projects. Thank you Ben.

Theresa K.

7/14/2018

What an awesome rooter company! I had a problem with my main sewer line and usually have my guy that is reliable but I couldn't get a hold of him so the girl I work with referred me to Free Flo Rooter. I called them and we spoke over the phone. I told them that I have a root problem in my pipes and had a guy that comes out every 6 months to snake the main line from my clean out. I told them it's a set price he gives me and I was happy with it. The guy over the phone said we usually charge a little more then that because they mainly specialize in repairing sewer line and they are licensed and insured but he would go ahead and honor the price I was getting because it wasn't that much of a difference but I would have a set schedule where they would come out and snake my sewer line every 6 months. I agreed to it. So they came out the next day with a huge machine and snaked out all my roots and gunk. These guys are the best and they cleaned everything after even the stuff that was all over my grass already. My other guy never did that. I will use these guys for every other then the sewer service they did. And I will talk about them to friends and family. My co worker saved me on this one : )

Teresa W.

12/08/2021 12:00:00 SA

Great service! Our standing shower had water leaking out from the corner outside and we needed to find out where it was leaking from. We wanted to see if it was a plumbing issue and Nick showed up to help us figure out it wasn't a drain issue. We appreciated his honest feedback that the drain was fine and that the problem could be the cracking with the caulking. Nick was professional and checked the drain, caulking and our downstairs bedroom ceiling for us without charge. He provided detailed explanation on why the drain wasn't the problem.

Ben G.

12/18/2018

Fast service, quality work, honest people and reasonable pricing. Highly recommended - hard to find an honest plumbing company - Free Flo is it!

Jamil M.

10/23/2019

Steve was great. Fixed the issue. Friendly and professionally. I wouldn't hesitate to hire in the future.

Celia C.

01/04/2021 12:00:00 SA

My dishwasher was backing up through the sink over the holidays. I contacted a couple companies but only Ben responded. He was super responsive to my messages, even over the weekends. They went out to the house quickly and fixed my problem quickly! I would hire them again for any plumbing related works in the future.

Hannah S.

8/25/2019

Needed work done in the middle of the night, literally 12 AM, and no other plumbers in the area were picking up. I had seen Free Flo's reviews and had honestly thought that the highest ranked plumber in my area would have been unavailable on such short notice. To the contrary, Ben was the only one who picked up! He came over within 15 minutes of our phone conversation and was able to fix my plumbing incredibly fast.

Really nice guy too!! I had a lot of fun watching him work and learning the process of brazing pipes. Definitely going to be my go-to plumber for all future needs and would highly recommend!!

Nelle L.

01/05/2019 12:00:00 SA

Excellent Service! We've used them for a pipe cleanout and to replace our water heater. Owner Ben and colleague Ruben are great and know their stuff. Very reliable! Highly recommend!

Ginny Y.

7/16/2020

These guys are amazing! They responded to my questions via Yelp immediately and scheduled a time to come out and take a look at the garbage disposal the same day. He was on time and was wearing a face mask and gloves. The garbage disposal wasn't broken but just needed to be reset and unclogged. Also, he showed us how to unclog it and reset it for the future. He even gave us his Allen wrench to turn it if we need to later. He was so kind! He didn't even charge us. And as he was heading out he saw some skate decks we had and he stopped and was so polite and asked if he could admire them. A+ service. Thank you!

Talar K.

1/14/2021

Once again we needed plumbing services and I called Free Flo and requested Anthony. He has helped me before and again did a great job! He is quick, efficient, and explains things very well. Also, he has never left my home without making sure his work area is clean which I very much appreciate!!

Penelope B.

03/02/2018 12:00:00 SA

Im not one that usually takes the time to review companies but my experience with Free Flo was so good that it warrants praise.

My main sewer line was 90 years old and had severe cracks and root intrusions...it was a mess. I was so worried that the work would take days, or that the workmen wouldn't show up when scheduled (as is my usual experience with contractors) but worry not with Free Flo.

Reuben and the team arrived on time, with all supplies and enough skilled staff to replace all of my sewage pipe under the house in one day.

The second part of the job was to repair the sewage line all the way to the city line in the street. They blasted the blockage with their hydro-jet, chewed up the roots in the pipe with a cool toothy saw thing and then lined the old pipe with a new liner pipe (thus saving me from having to have the whole street dug up).

They had to dig in my front garden to access the sewage line, I was so impressed that they had such awareness of my garden that they dug between my plants so they didn't kill anything. This just amazed me.

Free Flo have all their own equipment and they brought everything they needed...they did not disappear for hours while the went to the store, they stayed on site, they worked their tail-feathers off so that the complex job would be finished before i got home from work.

Call these guys when your water-works break...they are the best.

Jeanette Y.

12/15/2018

I don't normally do reviews right away unless it's really good or really bad! And I'll tell you why I gave this a five star

My husband was doing pool and backyard work, somehow the old pipe that's rusty got ripped off from the ground and water shooting in the air like we are at the Bellagio and he's pissed because now he can't finish the pool work and my plants in the backyard are all gonna die if we don't fix it soon and non of us has the time to hand watering everything (the fun things being a home owner huh!!!)

He panicked and I had no idea where to find a good plumber especially on the weekend all last minute.
Me being a yelp elite, I turned to yelp hope finding some options to get it fixed ASAP.
I Messaged bunch of places, some can't come today, some don't serve the area even though their yelp page has the map that covers the area. Then I found Rafee who's the owner and he told me he'll be able to come over in couple hours and see what he can do.
Sure thing, he called later and let me know he's gonna be here in 20 and he did with a worker with him.

I was nervous because I have to leave in 25 minutes, somehow they are able to find the tool and parts to fix the problem. I am SO HAPPY I found them and I know who to go to now if I ever have more plumbing problems.
They are not only fast and very nice as well.

Absolutely would suggest them to my friends and fellow yelpers!

Jes G.

3/31/2018

The gas company detected a leak under my tenant's house and shut off the gas. Disappointingly my home warranty sent out a plumber who did not have the proper equipment to pressure test the gas line. Thankfully because my tenants were without hot water, etc., and they could not locate another plumber, my home warranty let me call my own plumber. Ruben was very accommodating and came out the same day. He not only pressure tested the line, but replaced the bad gas pipe under the house and their gas was finally restored. Ruben was professional and pleasant to work with and emailed the receipt immediately upon payment via credit card for reimbursement. I am a Realtor and feel good about referring my clients to this company in the future.

Sam C.

7/22/2022

Ben and Ricardo from Free Flo Rooter & Plumbing are wonderful and honest plumbers who do quality work for a fair and reasonable price. They are my go to plumbers for now on. I asked for a quote after midnight from several plumbers and they were the first one to respond. They gave me a fair and reasonable estimate. It was easy to make an appointment with them. They were able to see me rather quickly. They came early and worked very hard to keep everything clean and tidy. They explained their work and were able to solve some tricky problems with the installation of the toilet and the replacement of the shut of valve. I felt confident in their skills and workmanship. Ben was very honest, friendly, helpful, and professional throughout the whole process. Ben and Ricardo are excellent and trustworthy plumbers. I highly recommend them.

Jodi O.

04/02/2020 12:00:00 SA

I called them to come out to fix a clogged bathroom sink. They called & texted me updates on their time of arrival, and even asked if they could come a little earlier than thought which was great! Steve showed up wearing a face mask & gloves and was very professional & friendly & efficient. I will definitely call them again for any other plumbing needs!

Thanks again! Jodi

Mila M.

11/15/2019

I looked everywhere for plumbing services and I'm so happy I came across Free Flo! Requested a quote Sunday morning for a sink issue and they gave me the best price. I was also impressed with how fast and organized they completed the repairs. The team this company has is outstanding. I am overall pleased with the experience and I highly recommend them to people who require any kind of plumbing services!

Liam S.

10/22/2020

Needed a dishwasher installed. Ben was very friendly and fast! Would definitely recommend reaching out.

Sherwin H.

11/08/2019 12:00:00 SA

Josh came out within 24 hours of our call. Had a clogged disposal. He was early and finished the work quickly. We really appreciate his timeliness and would def use them again. Sadly we have roots in our system but at least we know who we can call

Carly C.

01/09/2021 12:00:00 SA

I recently found FreeFlo Rooter & Plumbing and have been very happy with their service. Steve was professional and friendly. He wore a mask and shoe covers every time I saw him. He responded quickly to my texts and was very good at explaining everything that needed to be done. They dug about 10 ft deep into my front yard to replace the main sewer line which was about 20 ft long. They were quick and professional. The job took about a day and a half. I would definitely recommend calling FreeFlo Rooter if you have any plumbing needs. Steve is great and I'll definitely be contacting him again if I encounter any other plumbing issues.

Nicole P.

4/22/2019

I'm in escrow to buy a home and a friend told me I should get the sewer drain checked by a licensed plumber. Unfortunately it's not my real estate persons responsibility to tell me (so he says). I went on the net to look for a plumbing company that can do this kind of inspection and free Flo Rooter was the nicest over the phone and explained how the process is, they gave me the best price also. They came by went under my house to check the plumbing, also checked inside, checked my water heater and ran the camera to see how my sewer is. Even though my home didn't have problems I'm so glad I did this after all the info I found out about purchasing a home that has bad plumbing. My plumbing is good here so I'm good. But the process and the professionalism Free Flo Rooter showed I will use them going forward anytime I need anything. And the amount some companies wanted to charge me just to come out was ridiculous. Thank you Free Flo! Make sure you ask for Rafe when you call that's who helped me first.

Tiffany M.

12/27/2022

One of my toilets seems to be clogged and doesn't flush efficiently. In addition, I started hearing water dripping sound in the house but don't see any signs of water/water damage, but wanted to have a plumber take a look just in case.

Steve from Free Flo came out. I let him in through the garage. While approaching the door leading to inside the house, Steve said: oh, let me grab my booties. Even without me asking!

I told Steve my concerns and asked him a lot of questions, he answered all my questions patiently and provided good recommendations without trying to up-sell any products/services. He not only is professional, but also is very honest. I would definitely call Free Flo and request for Steve next time I need a plumber.

Robert B.

9/20/2019

I reached out to Rafee for a quote on changing a a few valves and a faucet replaced. He had Anthony and his team come out same day.

First off I want to compliment Anthony and his team on their professionalism and quality of work. Anthony clearly explained how everything was going to be fixed and replaced. The two guys he had with him quickly got to work and got everything done in a timely manner. We need more plumbing work done to the house and will ABSOLUTELY be calling Anthony for the work. We are very pleased with the quality of work, pricing for the work, and professionalism of the employees.

Allen M.

5/13/2020

Thank you Anthony for providing professional, courteous, and efficient drain cleaning services. I appreciated how Anthony walked through each step of the process and made sure I understood each one. He also provided good advice in keeping the drain clear with easy and simple maintenance. Anthony also spared some time discussing tools used and the reasons why they were chosen. Anthony is a great professional plumber with a positive attitude that prioritized customer's satisfaction. I highly recommend asking for Anthony for your next drain and sewer problems. Anthony will surely get it done and will flush away your pain of the drain.

Deborah V.

11/29/2019

First, I'd give more stars if I could. Our community of four townhouses had what we thought was a simple clog that could be easily fixed by rootering or hydro-jetting. It ended up being a complicated break in our pipes, 7 feet down and under two layers of thick concrete. Ben, Anthony, and their team were nothing less that than absolutely fantastic. They fixed the broken area and then made sure all the roots were out of our pipes before they left. Their prices were fantastic and their work impeccable. We were so impressed that we've contracted with them to provide continued maintenance so that our pipes remain clear. I have absolute confidence in this company. What a find! Thank you guys!

Mark A.

9/15/2015

The guys at Free Flo Rooter came within 30 minutes of my call. The water heater wasn't working and I needed it fixed right away. They saw what the problem was and were able to fix it. Ruben gave me a discount on the plumbing job. Thank you so much.

Phillip P.

1/21/2022

Contacted them to service my tankless water heater. Price was lower than several other companies that I contacted. Josh contacted me and asked if he could come out a day earlier, which worked for me. Josh came out and was great. Did the service in under an hour and was very knowledgeable and patient with my questions. Would highly recommend and will definitely be using again.

S D.

11/24/2018

The best plumber I've had. Clean quick and well done job. Highly recommend them. My plumber responded quickly and arrived on time. I'm so pleased and impressed with his work. Thanks 5 stars for sure.

J D.

11/28/2020

We had a bad clog in our drain pipe that made it so we could not use the sinks or toilets without the risk of flooding the downstairs bathroom. It happened the night of Thanksgiving so was very bad timing. Then the next morning I tried to find a plumber to come out but most were closed or did not respond. Free Flo was fast to get back to me and schedule a time for that afternoon. Anthony came by and was very helpful in troubleshooting where the problem could be. He came out the next morning way sooner than had estimated and got the clog out fast.

Anthony was very professional and informative on what was needed and they were very thorough to keep everything clean and left it looking nicer than when they arrived. I would highly recommend Free Flo and Anthony especially.

Margo M.

2/23/2017

I've called Free Flo for a couple jobs and they're GREAT. Each time, the problem was diagnosed quickly and repaired immediately. On the first job, I got several quotes which ranged from $1,000 - $6,800 for the exact same repairs! I went with Free Flo (for $1,100) because their price was right and I just felt good about them. I called them again this week when my water heater went out. It was a fairly straightforward repair and Ben took care of it quickly. Nobody likes dealing with plumbing problems but they are an inevitability when you own a house-- I'm so glad I have found a professional, reliable and reasonably priced plumber to call on!

Chris S.

3/17/2020

These guys have 5 stars for a reason. Anthony arrived within an hour of sending my request for a quote on Yelp. He was diligent and professional. I had a backed up sewer line, and the clean out couldn't be in a more difficult place to access. It was in the crawl space with some pretty ridiculous obstacles. He got in there and got us back up and flowing.

Anthony was very conscious to not track dirt through the house and very polite. I'll be calling Free Flo again.

Niki D.

03/10/2021 12:00:00 SA

Josh and Anthony are a great team. We had to replace our entire vintage plumbing system under the house. They did it quickly, kindly, and professionally within a day and a half! We have issues with our main line now that the house is free flo-ing which we will most likely replace soon with them. They have also gone above and beyond trying to replace and fix our 60 year old retro faucet. Overall great team!

Tyler D.

4/28/2023

We had an issue with our dishwasher and Ara came out right away to diagnose and fix the issue. Great service!

Tara H.

11/22/2022

We are very satisfied with our experience with Josh at Free Flo Rooter and Plumbing. He was courteous and very communicative, making the whole process easy. We had a two fold problem with our toilet and with our washer. He was able to diagnose both issues almost immediately and create a plan. The work was done in a timely manner. So far we are satisfied!

Elizabeth K.

2/22/2020

These guys came through for me again recently. Had trouble with the shower plumbing. Thank you so much Josh for your help and fixing the problem! Highly recommend this company.

Mary J.

12/12/2018 12:00:00 SA

We were super pleased with Free Flo Rooter. We needed a clean-out installed. They were fast, clean and the price was right. We'll use them again and again.

John L.

5/20/2020

Highly recommended! Ben is awesome, very honest and does not sell you on what's not needed. We asked him to fix our entire water heater and he found out it didn't need to be replaced. I would definitely call Ben again for any plumbing services. Thank you sir!

Anthony M.

12/25/2022

Free Flo Rooter, Patrick, and the Christmas miracle.

It was the afternoon of this past Christmas eve and all of a sudden my wife and I noticed that there was water overflowing in one of the restrooms. The situation escalated when we noticed that every fixture in the house was overflowing. I can not describe the absolute panic and fear for the next hour. We called so many of the local area plumbers and plumber networks and every one was either closed or said they acknowledge the emergency, but the earliest they would do was Monday. My wife and I had just about booked a local motel when we called Free Flo Rooter and Ben answered and right away assured us that he would check and see if there was someone available. Thankfully he said they could accommodate and that the service person would be there within 2 hours. Well, just about a half hour later. Patrick arrived to save the day. Sparing much of the grosser details, it turned out that we had roots blocking our main line. This was potentially not an easy solve but Patrick did not give up and ultimately cleared a path and restored our homes plumbing.
This part is the most important detail to me. Patrick was very kind and with such quick arrival obviously very appreciative of our time. The biggest thing though was he was honest and informative. I think its absolutely incredible that he didn't just solve our problem but that he explained the steps he was taking, the problems he was tackling, but most importantly, provided us with a great amount of information to handle the bigger plumbing job in the future. This piece of mind is absolutely priceless and if there was a way to highlight an experience above five stars with a business, I wish it would exist for Patrick and Free Flo Rooter. Thank you guys. You saved our Christmas!

Jenna M.

05/08/2018 12:00:00 SA

Okay so we've been remodeling a 10,000 ft house for months and have called this company on many occasions always with fantastic results...this time we had a major stoppage on a custom installed tub that no one could get unclogged. Ruben ordered a special snake and handled it like a champ...these guys really go the extra mile for their customers

Michelle-Loraine A.

04/06/2018 12:00:00 SA

First of all thank you! Truly a professional plumber ! So glad i spent an hour and 30 minutes on yelp searching through reviews! I called other plumbers and this was the most professional and ethical plumber i found! I thought i needed a new water heater as two plumbers over the phone said without looking at them recommended i buy. and yet this team came out to see my water heaters and of course no new water heater was needed! So short story dont go with another plumber call these guys for a expert and trustworthy team.

Tamara B.

11/16/2022

Very quick response - Patrick arrived within a couple of hours from my call (earlier than the given arrival time frame). He cleared the mainline which was causing the showers and toilets to backup. Super professional and very knowledgeable. Provided several options for a solution. The price was very reasonable! Thank you, Patrick!

Alex W.

6/23/2021

I had an overflowing toilet on a Friday evening which, as it turned out, was the result of a sewer line clog. My usual plumber of 20 years was not reachable, so I turned to Yelp and found Free Flo Rooter & Plumbing. I was quite dubious of a business with only five star reviews and nothing lower as usually someone has something to complain about. Regardless, I called and spoke with Ben who said he could have someone out within the next few hours. Within that window, Nick called to say that he was on his way. Nick sent a camera through the sewer line to discover tree roots which required a more thorough investigation during regular working hours the next day. Nevertheless he was able to unblock the clog enough to let us resume using water in the house. Over the next two days, Nick located the location of the roots in the pipe and worked with his guys to excavate the area and replace the pipe. Nick was always prompt and would give me frequent updates via text, videos and in person conversations. He was very considerate towards the plants that needed to be removed in one area, and HVAC ducting in a crawl space. Many plumbers would have caused a lot of collateral damage, but not Nick! It was also clear that he cared about the safety and well being of the guys working with him. Thankfully our sewer is in great shape now thanks to Nick. I won't hesitate to call him and Free Flo Rooter & Plumbing for all of my future plumbing needs!

Allen H.

5/26/2021

Great work on a big job for us. Steve and his crew replaced old and cracked pipes under the house and fixed a root problem we had for years. The work was done fast, and we could use our facilities almost the whole time. Highly recommended!

J D.

10/10/2022 12:00:00 SA

Fast, responsive, and knowledgeable plumber. Sweet guy too. Fixed my plumbing problem in a jiffy with estimates that beat the other plumbers. Next time I have a problem, I know exactly who to call!

Art T.

3/21/2020

We were experiencing intermittent backups in our shower and laundry room. As the frequency of the problem increased we made a call to Free Flo Rooter. It was a Sunday night when I called and they showed up the next morning. After a couple days of them trying the roto rooter and using a camera feed to locate the problem, it became obvious that our issue was more than just a clogged drain. Live video feed of our sewer main showed that it was cracked in several places and overgrown with roots. Based on the upfront discussion we had with Josh, we decided to install a new trenchless sewer main. Josh and his team worked tirelessly (in the rain no less) to get us up and running. Josh has always been communicative and kept us up to date on scheduling and progress. While the coronavirus has delayed them from finishing up some remaining punch list items (I'll update my review when they're done), I've been very happy with the service so far. I would use them again.

Kelly L.

10/01/2020 12:00:00 SA

Nick came by to fix a leak in our bathroom - not only did he fix the leak but he identified some other plumbing issues and helped solve an ongoing rat issue at our property. He explained things clearly and carefully which was much appreciated. Highly recommended!!

Rulin H.

04/12/2020 12:00:00 SA

They are very quick sending the help we needed, and provided a quick quote on the job. They basically replaced the entire old sewage line under our house and dug out the broken leaking pipes. They are really efficient with a few workers working on the project on an Easter Sunday!

Annette G.

3/29/2019

These guys were amazing. We needed to completely replace our 115 year old sewer line. Their quote was by far the lowest which always makes me suspicious but due to their stellar Yelp reviews we decided to give them a go. And I'm glad we did. They did excellent work. Were always in communication. Were absolutely fair when extenuating circumstances came up that were beyond the scope of their original bid and were just nice guys...especially Rafee :-)

Couldn't recommend them enough. I wish there were 10 stars I could give them.

Elias M.

6/14/2019

Nick replaced our water heater a couple months ago. He was super friendly and even texted later that evening to make sure it was working. Highly recommend Free Flo Rooter and love that they are pet friendly (and charitable with pet orgs!).

Rob K.

12/23/2013

A straw from a child's sippy cup got caught in our garbage disposal and it stopped working. I called Free Flo because of the reviews on yelp, and a technician called back within 15 minutes. When I described the problem, he told me it was probably just jammed and gave me instructions on how to quickly fix the problem myself with an allen wrench. Thanks for the honesty! Saved me 60 bucks!

John L.

8/19/2021

The first person I spoke to on the phone, John, was very professional and easy to communicate with. I had a clogged drain that I couldn't get unclogged for the life of me and exhausted every solution I could.
This was for a business location also so it was something I needed fixed ASAP.
He got one of his plumbers to service our location in no time with a reasonable ETA which was sooner than expected.

The experience with the plumber, his name was Nick, was great. He contacted me letting me know he can make it over sooner then the expected time which worked out great.
He was able to fix the drain quickly so that we could continue with our work operations and followed up with me the following day to make sure we weren't experiencing anymore issues.

Young J.

6/30/2020

Josh was very easy to schedule with and came quickly to do a free consultation with Anthony. A few days later, Anthony and Charlie replaced the plumbing in my sink and bathtub and did an absolutely wonderful job. They were very conscientious in everything they did, and were careful not to track dirt into the house or leave any mess behind. They found a broken pipe under the house and fixed it for free, and also fixed my leaking kitchen faucet for free because it was a quick fix. Anthony took photos while they worked and explained everything they had done very clearly, using the photos to illustrate. Their quote was very reasonable, especially considering their extremely positive Yelp reviews, which they've clearly earned. The customer service is off the charts with this place.

George E.

9/15/2012

Absolutely the best service out there with the best prices. Don't write reviews often - only when something goes above and beyond. Would highly recommend them for all your plumbing needs.

David Y.

5/30/2019

Nick was helping me with our house on going problems.
First, our low water pressure problem. He changed regulator, fixed it permanently and it was after hour work.
Also I had toilet issues and he did re-connection.
Finally he change our garbage disposal too.

I really appreciated his service and the price!

Abi O.

07/03/2018 12:00:00 SA

The plumber was super helpful! They responded so quickly to my request and within two hours they had fixed my tap and now we have water! Great service and eager to help. He knew exactly what he was doing and couldn't recommend him enough.

Stephanie C.

4/22/2022

Nick has helped me and my family with many plumbing issues. I was having an issue with my kitchen sink and he was able to fit us in the same day we called. He is always courteous of our space, timely, and transparent. Highly recommend to anyone in need of services.

Jay L.

10/19/2020

Once again, Free Flo Rooter & Plumbing continues to impress. If you need something done the right way (the first time), don't waste your time with anyone else.

I required three garbage disposals installed in a few apartment units. Free Flo replied right away and Steve came by the next day. He provided a quote (which beat everyone else) and finished the job within a few hours. No fuss, no headaches, and no leaks. Workmanship was incredibly clean and professional, and we couldn't be any happier.

These guys work hard and prioritize customer service. They're not only the most knowledgeable but the most passionate. If I ever have any plumbing needs in the future, the choice is easy.

Steve R.

4/16/2022

We had several sink faucets, a toilet and a garbage disposal replaced. Steve and his assistant arrived exactly when he said he would, and the work was completed in a short time. The quality of the work is top notch, I highly recommend Free Flo Rooter for any plumbing needs!

Jerry L.

07/07/2020 12:00:00 SA

Today I had a rusted pipe removed because it was leaking. They showed up on time and were very clean and the price was very reasonable, I will recommend Free Flo Rooter & Plumbing to all my friends & family.

Elia L.

6/29/2019

Rafee, the owner, responded to my quote request within 10 minutes on a Friday night! Within two hours, I had Josh, the technician, helping me out by getting my water back on in our house and fixing some broken pipes in our irrigation system! Josh went above and beyond by fixing an immediate problem and making sure pipes within the house were not clogged with debris. For any future plumbing issue, I plan to connect with Free Flo Rooter and will recommend any friends in the neighborhood to them too!

Scott S.

3/31/2022

Just had Nick from Free Flo Plumbing complete a job, including replacing a piece of our sewer main that had was filled with roots. Everything went smoothly from the estimate through the completion of the job. Nick was very thorough and during the estimate process did a great job of explaining what needed to be done and why. This was very helpful for a first time homeowner! The estimated price was very reasonable and most importantly accurate! During the job itself, he sent pictures and updates throughout the day to show the progress of work since I have not moved into the house yet. All in all it was a great experience and I'll definitely be calling him first for any future plumbing needs!

Tory R.

12/11/2014 12:00:00 SA

I had a clogged kitchen sink and called a plumber to handle the problem. The guy came out and told me he could not fix the problem with just using the snake to clean the line. He also told me the pipes under the house needed to be replaced and it would cost $2000 to repair. The next day, I called Free Flo and Ruben came out to my house and looked at my kitchen clean out valve. Ruben was prompt, polite and professional. He told me the problem had been resolved with snaking the line and there was nothing more that needed to be done. He could have easily told me I needed the line to be rooted out to the mainline, but he was honest and ethical. I will be using this company again and again. I will be referring them to all of my friends. Thanks again to Ruben..

Molly L.

04/01/2014 12:00:00 SA

I called Free Flo because of all the great reviews here, and I was not disappointed. They are professional, fast, and friendly - and they usually have discounts available on their website. Highly recommended!

Carolyn M.

05/09/2019 12:00:00 SA

The job by Free Flo was great!Josh,Ben,and Anthony we're quick to get the job done.The problem was diagnosed properly and each step of the job was explained.We needed the water jet process and it removed the clog! Friendly,trustworthy, I will call again.Another back up to handle, and got an appointment within 2 days.!Technician, Anthony was professional and was skilled at the work performed.He was very informative about the process so I understood the problem.He had some future suggestions as well. This company is trustworthy!

marjan d.

12/09/2021 12:00:00 SA

They were so amazing. Anthony was awesome. He came on time and was able to give me options and fixed my problem quickly and efficiently.

Natalie W.

05/06/2018 12:00:00 SA

Called for a job needed...my plumber was out of town. But I think that was a total blessing !! Tenant needed it tonight, as being the only bathroom in her apt. Ruben was awesome ,quick ,reasonable prices and professional. Josh came in to repair the toilet and he is so awesome. Very fair prices ,courteous and job was done ..no mess either . Josh even made sure toilet flushed properly..he had to also unclog it too.
Dropping my plumber and keeping these guys on my list. DEFINITELY A GREAT CHOICE ..Thanks Ruben and Josh for you help and quick response.
...
UPDATE......tenants toilet still had issues Josh came out..then Ruben also came to help trouble shoot. These guys are amazing..and HONEST. No extra charge as they saw it was a job more extensive needed would take at least half a day to fix. Ruben gave me a very good estimate. Now need to get it approved with my partners for anything over 500.(co-own building)
I hope can convince my partners to have Josh and Ruben do this job.

Hayley H.

7/28/2020

I love Free Flo Rooter & Plumbing. They did an amazing job the first time on my shower so I called them again! I've been having sink problems for weeks and no one was able to located the problem however, today, I called FFR&P and Steve was able to find the problem in my sink! He came with great PPE & I felt safe the whole time. Thanks again!

Talin B.

7/29/2023

Steve installed a new water heater for us and the experience could not have been better. He was very responsive, friendly, prompt, and did the work in super timely manner. I think I found myself a new go-to plumber...I would highly recommend Free Flo!

Sara V.

9/28/2022

Josh came and uninstalled my old kitchen faucet and installed my new one and he was fantastic! He was also super nice to my dog, who gladly accepted pets. Super grateful to Josh for coming out and getting this done. He even took care of getting rid of my old janky faucet, so I didn't even have to mess with it. I've used Free Flo before and I highly recommend calling them for all your plumbing needs. They are professional, reasonable, communicative, and all around great at what they do. Thanks again Josh!

Anna X.

3/25/2022

Our shower was clogged and within minutes of reaching out, we had someone scheduled to come out within 2 hours. Incredibly fast response and turnaround. Patrick was so great and made everything easy and fixed our drain in no time! He made sure to show me the finished work and even explained how our shower drain worked for the future. Would definitely use them again for any work!

LouAnne B.

3/27/2020

We've used Free Flo for several years now and it's time to say, yeah, they deserve Five Stars. Always reliable, courteous, and they get the issues solved. It's great to have someone we know we can rely on in an emergency and for everyday repairs.

Janelle W.

3/14/2018

Josh came very quickly to replace my wax ring under my toilet to prevent leakage. He also found another issue with my toilet and gave me good advice. Very efficient and helpful! Will definitely call him again if any more issues pop up.

Melissa S.

10/10/2019 12:00:00 SA

Had a great experience today with Ben from Free Flo! Sudden bath tub plumbing emergency at 6:45 am. I called and spoke to Ben. He arrived in less than 2 hours and diagnosed and fixed our problem before 10am. We could not be more thankful! Definitely keeping this as our go-to plumber.

Janelle P.

4/29/2020

I called a few companies to come out a couple months ago for quotes on replacing the 70 year old waste pipes under my house. This company gave the best price and Josh seemed like a cool guy so I hired them to do the job. Had the old pipes replaced and a new clean-out installed within a few hours. Everything drains great! I still had a problem with the right side of my kitchen sink, though, so I called them again. Anthony came out and got it cleared out, explaining that the vertical pipes would need to be replaced at some point (I was aware of that. I had agreed to only have the horizontal pipes replaced). He originally said he would be out tomorrow but made an effort to make it today. I really appreciated that! He rootered the pipe a couple times and got it cleared out for now. Honestly will not call any other company now. This is going to be my go-to plumbing company.

Mary K.

5/13/2020

We recently needed work done ASAP and decided to use the same company my employer em recently used. We were treated by a very professional gentleman named Anthony. Very polite, very very professional and very thorough. We could t be more thankful for the type of service he provided much less the cost of the work that was done. Very nice guy and a great company. Thank you anthony!

Sean L.

07/05/2021 12:00:00 SA

Nick came by on 4th of July to fix our heater promptly and price was fair and did and excellent job and honest. Will def use again in the future.

Genevieve A.

6/29/2023

My husband and I couldn't be happier with the service we received from Ben and his team. They are not only highly skilled but also extremely professional and courteous throughout the entire process of removing our old toilet. Also, installing our new toilet and water shut off valve.

Furthermore, they were punctual, arriving at the scheduled time and completing the job efficiently and effectively. They also maintained a clean work area, leaving no mess behind once the installation was completed.

Overall, I highly recommend their plumbing services and will definitely be calling them again for any future plumbing needs.

Darren L.

05/03/2022 12:00:00 SA

Josh provided great service and helped fix a clogged bathtub. Really appreciate the help!

Jessica L.

5/16/2020

Excellent service and price. I was installing a new kitchen sink faucet when one of the pipes burst from corrosion. It happened over Easter Sunday so I was pleasantly surprised when I was able to reach someone immediately and set up a time. Ben came out the following Monday and was able to fix it in a few hours. The cost was very reasonable considering he completely replaced the piping as well as installing the faucet. Also being that it happened at the start of the quarantine, he was very respectful of the face covering and social distancing practices. They are now my go to plumbing service.

JJ W.

11/24/2021

The best one in San Gabriel area. Honest, reliable, efficient!!

Veronica S.

1/19/2016

Had an appointment between 12 pm to 4 pm no one showed up nor did Rueben call to cancel or reschedule appointment!! Update received a call at 630 pm asking if we still needed them to come out. However we already had another plumber working on the problem when call finally came in.

Frank M.

1/29/2022

Came back from being out of town for several months and had a stopped up sewer line. Add to that our garbage disposal was acting up. Josh showed up on time and fixed everything no problems. I highly recommend Free Flow Rooter & Plumbing.

Matt K.

5/19/2023

Ara and his team were fantastic, highly recommended. They responded on yelp within 10 minutes and scheduled a free estimate for two days later. They were able to fix the problem the same day and spent the entire afternoon creatively figuring out a way to unclog 3 gas lines to outdoor firepits without having to dig. They even borrow a broom to clean up after. Thanks Ara!

Rigo O.

12/05/2016 12:00:00 SA

Plummer came on time, was very friendly and knowledgeable and removed the clog from my bathroom sink. I will absolutely use them in the future and recommend them to my friends and family!

Janine J.

3/23/2023

I'm a bit hesitant to write a glowing review for Nick and his team because in the future he'll be too booked for me...but that's selfish...okay, I'll share. Nick is not only a great plumber but is a very good human being. Since he became our condo building's plumber he has gone above & beyond. He has been tasked with the huge job of turning over our 45 yr. old archaic plumbing system, which he makes look so easy, and is doing a stellar job. This building has seen its share of plumbers, trust me, but Nick excels at troubleshooting and strategizing the fix. For that alone I am happy to give 5 stars but I can't stop there. Nick's talent as a plumber is obvious judging by the reviews, but I have to highlight the humanity Nick brings to the job. I look after my 90-year old neighbor who trembles when something goes wrong in her unit. Nick single-handedly took care of all of her plumbing needs with the utmost regard for her age, her vulnerabilities, and her hesitancy to trust strangers entering her home. He removes his shoes before entering a home without being prompted and graciously takes the time to explain the problem and how he's going to fix it. The best advice he gave Grandma as he endearingly calls her (she loves that) was to hold the toilet handle until all the water goes down. This was a game changer for her as her toilet no longer clogs and overflows. Simple, but it takes a special person to know when to take the time to offer such guidance. I could go on and on but I have to go now to get on the group list for when Nick comes back to change out all of our angle stops. To be continued...

Ted L.

12/28/2019

Steve came out to help me with a clogged kitchen drain. They had explained the pricing in advance, and while it wasn't good news for me, I understood the reason why the special rate wasn't going to apply in my situation. Steve was courteous, cleaned up the necessary mess, and was great to work with. I won't hesitate to call them again.

M R.

1/28/2020

Ben and Dino came over within 1/2 an hour after sending a quote over Yelp. So far it is been the fastest response ever I had with plumbing services. Besides that they did a great job taking care of my clogged drain. Very professional , knowledgeable, there was no overcharging from the agreed quote. I would definitely hire Free Flo Rooter for my future Plumbin issues and will definitely recommend them for new clients to give them a chance to repair yours.

John B.

6/24/2020

Loved the speed and professionalism of the crew. Everything was done very quickly, quietly and very clean which certainly shows a level of professionalism and respect. The crew knows what needs to be done and does it without any problems. Punctual and nice guys! Recommend !!! Thank you!

Joe H.

12/30/2015

I called Free Flo last minute yesterday at 2pm with a drainage back up that was backing up my laundry, kitchen and bathroom all into my shower and not only did they quickly fix the drain, they also spent an additional 30 minutes helping fix a drainpipe that was leaking in my basement!

Thanks Raffo for the quick and great work!

UPDATE 12-31-2015
I found out around 10:30am that the blockage wasn't completely cleared once we had both showers running plus the kitchen sink and laundry so I called Free Flo and not only switched their entire schedule around to make it out to my house in 15 minutes (I know, unheard of!!!). Once there, they found that the blockage was 120' down the mainline so they pulled out the big snake and cleared it out. Best part? They didn't even charge me for the return trip :) Really appreciate the quick and reliable service!!!

Chris U.

2/18/2023

Super fast response time, even on the weekends. I had a leaky hot water valve that I tried replacing myself. Big mistake. I called Free Flo and they got someone out in 20 minutes. Patrick was super professional and made the replacement look easy.

I will definitely use them again.

annie c.

8/21/2021

Another great service by this wonderful plumbing team! Nick came out to fix a leaky pipe at my parents house. He was in constant communications with me and updating me the progress. Just great people!

Dan K.

11/22/2022

Steve is a lifesaver! I had a tricky problem with a clogged toilet and the previous plumber who I called was late, left a mess, cost a lot and didn't fix the problem. Steve showed up on short notice, fixed the problem professionally and quickly, and was friendly and helpful throughout the process. If I ever need plumbing services again I plan on calling Steve.

Anto K.

3/30/2020

I'll get to the point. No fluff, no BS, very competitive pricing, no nickel and dimeing, very efficient, in out done.
Everything you hate about plumbers and roto rooters, these guys are the complete opposite. Also, they are super nice. They've done two jobs for us and both times we received the same high level of service. They come out the next day and just get it done. Nick has come out both times and he's been such a professional and he knows what he's doing. They are a hard working bunch and deserve all these 5 stars. They're the Google to the plumbing world.

Anthony Y.

04/11/2020 12:00:00 SA

I contacted Free Flo Rooter to help replace a leaky kitchen faucet. I was contacted promptly and an appointment was made. The plumber, Anthony, was punctual and professional. Thanks for your great service - especially during current pandemic lockdown.

Jenny L.

9/30/2022

My pipe sprung a leak somewhere near my old sprinkler valve. Ben came out and came up with an extremely ingenious fix to bypass the old leaky pipe which happened to be buried under concrete. His team was able to come out within the week and did a terrific job. The finish was good and they kindly put everything back in place after they were done. Highly recommend!

Shane R.

1/17/2019

A little delayed, but wanted to post about our experiences with FreeFlo. About two years ago, pool changing room toilet backed up and within hours FreeFlo came out, evaluated the issue and found corroding/collapsing sewage drain. It was under garage slab, so nerves on edge said yes, and within two days the demo, fix and replace was done and at a reasonable charge. Two years in not a single problem with that area since. So, when we got a 1600.00 water bill this summer (which normal for that period would be 300-350) we called on FreeFlo again once we found an outside underground break from the main to landscaping sub-mains. Again, same day rep came, evaluated, quoted and next day dug up area of decorative landscape, bypassed break area, created new sub-shut off for future prevention and replaced greenery as if didn't happen. More pricey than we had hoped, but FreeFlo provided invoicing and evaluation that DWP gave us a credit for most of our overage for that period - AMAZING!!!!! So whenever we need some plumbing need FreeFlo will be our first call and THANK you BEN and team, couldn't be more friendly, professional, direct and honest! Cheers...

Han Hsin L.

3/13/2020

I recommend this company to everyone. Anthony did a good job of replacing the garbage disposal. Thank you so much!

Travis C.

1/15/2022

They saved me when my main valve broke and no water to my house. They stayed until the city shut off the water and they did their repairs quickly. This is the best plumbing solution in LA! Thanks Anthony!!!

Al V.

6/25/2015

Ruben arrived in a timely manner and surveyed the recent plumbing issues I have experienced. Some leaks have been present for a long while and were repaired but there was more to be completed. I was so impressed with the knowledge and professionalism of this company. Could they have given me a bogus story and padded the bill, absolutely-but not this company. One word to best describe this company is honest. Thank you very much Ruben. I appreciate integrity as well as knowledge. You have both to name a few. I wish more companies operated like you guys!

BM V.

12/04/2019 12:00:00 SA

I've lived in Pasadena for 5 years and these guys have been the first company I call when there is a plumbing issue at my place. Josh and his crew are pros and they've handled problems with my kitchen sink, hot water heater, and they just installed a sump pump so my garage won't flood anymore when it rains.

I called about the sump pump yesterday, they came out to give it a look the same day and provided me with an estimate. The next day they sent a crew to fix my pump before the next rain gets here.

Bottom line: good, honest local business. Next time there is a problem these guys will be the first I call.

Rosa B.

06/07/2019 12:00:00 SA

I have found my new plumbers!! They were quick, on time and clean! Nick was great! He explained about how my pipes are located and why the hair was trapped.
Definitely going to use Free Flo Rooter & Plumbing! I have already have an appointment for another bathroom job.
Thanks!!

Steven L.

1/22/2021

Prompt, friendly, and good communicators. They explained what happened, what needed to be done, and then they got said job done. I could not be happier about their work.

Chifong D.

02/11/2019 12:00:00 SA

They really reply quickly! It's nice, clean, friendly, and a lot cheaper than others. I got my problem fixed within 90mins after I found them on yelp. Nick did it quick and helped me cleaned everything! Thx!

Ben Y.

10/26/2021

Anthony was great. Showed up on time. I explained the issue. He explained the possible reasons for the issue and quoted me on the solution. I approved the quote, he went to work, problem solved.

Honestly, you can't hope for a better, quicker and smoother transaction.

I really appreciated the fact that he explained what was going on with the plumbing and why there was an issue. He also helped looked at a couple of other things and gave me his honest opinion on whether or not I needed to fix or upgrade them.

I really wish I found these guys a year ago when I needed to completely redo our plumbing. But now that I know, i'm definitely going to give them a call the next time I need something done.

Communication through the Yelp app was pretty much INSTANT every time I had a question so props to Free Flo for being on top of that. Personally I place a lot of value on quick and clear communication.

Their pricing is also very reasonable, I got a couple of quotes from some other plumbers and Free Flo was one of the lowest.

A rare trifecta of Low price, High Quality work, and Good service.

Miya F.

2/24/2019

Last weekend, our main line got clogged. I contacted Free Flo and they were able to schedule a same day service! It's was raining that day so I was a little worried whether they could make it. Only a few hours later, Nick showed up and he was able to resolve the issue within an hour. He got the roots out of my sewer and everything works fine since then. Nick saved my day! what I need to do next is to make an appointment for the camera check up, see if there any damages under my main line, will keep you posted...

Yes, their excellent Yelp reviews are real, and if you need a plumber who is responsibly priced and fast-responded, Free Flo is your first choice, trust me!

Helen L.

06/12/2020 12:00:00 SA

This review is for Anthony. We've been having issues with our brand new dryer not working. He made sure the gas was on and flowing and assured us it wasn't the gas issue. He recommended maybe we change our valve to a newer one but didn't try to convince me to get it changed. He also recommended that I call the place where I purchased the dryer from and have them come out to check their install. He was professional, honest, and friendly. I just appreciate when these companies don't take advantage of customers, especially women, and try to upsell services, etc. Hard to find honest people these days. I will be calling him and FreeFlo if we ever have plumbing issues.

David B.

5/29/2019

I called Free Flo at 9am, Anthony called when he was 30 minutes out. He showed up on time, was kind and fixed my shower quickly at a fair price. I love it when businesses surpass my expectations, means they have a new customer! Thanks Anthony!

Amanda C.

10/30/2012

I called these guys about a leak under my sink and they came within an hour to fix it! Turned out to be 2 BIG leaks which he fixed quickly!!!! Very friendly and price was great! Will use them again!!!

Amethy I.

05/02/2019 12:00:00 SA

Thanks to Free Flo for fixing our water leakage as stress-free as possible. We found quite a serious leak under our bathtub one night and it damaged our ceiling downstairs. Did a quick search around our area, Free Flo is the only one responded promptly (in like 10 minutes). The owner set up an appointment for us in 2 days. Josh came out on time that day, took a quick look and told us to have someone open up our ceiling so he can better determine the problem. Right after the ceiling is opened, we gave Josh a call again and he came by in 2 hours. Turns out the leak is from the drain for the shower, he has the parts on hand and has that fixed right away. So glad we found them and would highly recommend them!

Hajer B.

5/17/2022

I have used Free Flo Rooter several times for multiple plumbing issues and Steve has come through every time. The level of communication and customer service they provide is hard to find. From sewer and drain issues to tankless water heater and toilet issues Steve has been there eveytime. I highly recommend Free Flo Rooter

Lawrence M.

6/27/2023

Our toilet completely backed up this morning and we were able to get a same day appointment. Ara was able to come out and fix the issue immediately, and get everything working with no stress. Would definitely recommend and use again!

Satenik G.

6/28/2022

This company deserves more than 5 stars! My sink faucet became loose and our usual plumber kept changing our appointment. I finally decided to look for a different plumber. I'm so glad I did! I called late last night at 9pm and they came the next day! Not only did they respond quickly, but they came on time! Josh fixed my faucet less than 5 minutes. Awesome customer service!! I highly recommend them for plumbing and rooter services! They are my to go to company now!

Mark S.

6/16/2021

This is my 2nd review for this company. Nick was on-site this time around.

The problem:
- Clogged main kitchen drain pipe due to grinding almonds via the garbage disposal (silly, yes... I know)

The solution:
- Physical declogging using a drain augur

Final regards:
- Nick was quick to talk through the steps, to fix the problem and to double-check other aspects of the sink
- Were given tips to help prevent future issues
- Reasonable pricing
- Top-tier customer service experience

Would definitely continue to do business (again) with this company. Thanks Nick!

Andrew L.

11/28/2021

Steve was great and arrived promptly. We had a broken kitchen faucet and he replaced it with a new one we picked up from Home Depot. It didn't take very long and everything's been working perfect since. This was my second experience with Free Flo, and I will continue using their services - they're very responsive, friendly, and get the job done well and quick!

Julie Y.

9/16/2020

Ben, Thank you for your service! He was timely and very courteous and diagnosed and fixed the issue within one visit. Time is of the essence and he came out (no fee to check it out) and it was a simple quick fix (required a flat-head screw) of a tightening and the leaking issue was resolved! He recommended a restoration company for next steps. If you are unsure and looking for quotes, call these guys first!

Anna K.

10/05/2022 12:00:00 SA

I am impressed with the professionalism this company offers. From scheduling to the appointment they were prompt, organized, customer service driven. I got a call 20 minutes before arrival time. The inspection was quick and efficient. Josh, the supervisor took his time to explain me the problem, gave me options and pricing. Absolutely thrilled with them. I have saved their number in my phone. I highly recommend them! If I ever need plumbing again there is no doubt that Free Flo Rooter will be my first choice.

Vu N.

11/05/2017 12:00:00 SA

Excellent service and highly recommended!! Ruben came out with his crew on a Sunday and fixed our clogged sewer main quickly. He was very professional and knowledgeable; he knew exactly what the problem was and how best to fix it at a fair price. I will definitely call him again if I ever have any plumbing issues!

K G.

01/05/2023 12:00:00 SA

Ben and Anthony came out the same day to address a gas leak coming from our gas stovetop. They were able to find where it was coming from and fix it quickly. They checked and triple checked to make sure all was well. Ben and Anthony were personable, polite, and genuinely really nice guys. They are very knowledgeable too! Will definitely turn to them for anything else! Highly recommend!!!

Stephanie M.

7/28/2022

Patrick came to look at our bathroom shower and was great. Would definitely call again for future plumbing need. Prompt and professional.

Andrea P.

08/10/2019 12:00:00 SA

The best! Anthony was amazing as we had a horrible leak in our kitchen. He came out the same day and fixed the issue. The price was so reasonable and the quality amazing. We can't wait to use them for our copper re-pipe.

Francis G.

1/18/2023

Ben came out to help us out even when it's getting late. Glad he came within 1 hr of calling him. Pricing is more than fair, even after adding a clean-out to my kitchen sink drain line. There was a blockage in the pipe that he managed to get rid off.

Very happy and satisfied customer. Don't hesitate to give his company a call for any plumbing needs.

Dave P.

11/08/2019 12:00:00 SA

Josh was super knowledgeable, friendly, and prompt when I needed help with a cracked sewer lateral. He and his team came by to investigate and were able to do the work a few days later. His quote came in lower than other, less reputable companies. He was an all around trustworthy and very pleasant person to deal with. I highly recommend this company and especially Josh for any rooter / plumbing needs.

Sophia L.

5/22/2021

My original appt was for a Wed but the Fri before, they called and said they could come out earlier if it fit my schedule so that's already a plus! Nick P. came out to do an evaluation and army crawled into the crawlspace at no charge - and yes, there are other plumbers that have the same offer, but Nick was by far, the most professional, kind, patient and enthusiastic vs the other plumbing companies. Nick P. did come inside to do all the basics and when I told him there was an odor and drain flies, he knew there was a leak and was determined to get under the house. The other plumbing company kept questioning my own observations of odor and flies and really didn't want to go into the crawlspace, but eventually did but wasn't happy about it. Keep in mind that Nick is 6ft tall and was able to get into the tiny crawlspace and figured out the leak was coming from a main waste pipe but after trying different methods, it was deemed inaccessible. We also have an access panel under the bathroom sink and Nick stuck his head as far into the space as he could to get a better picture of the leak. He even left his work lamp light under the opening of the access panel and went back to the crawlspace opening to see if he could see any light for a possible entry point but to no avail. He was able to determine that the bathroom was an add-on and literally had a foundation wall enclosing all the pipes below it. The only way to do the repair would have to be cutting out a hole in the bathroom floor. So in the meantime, I'm exploring options with contractors but we will definitely use Nick P. for the repair job!

Dr. Michael P.

11/17/2020

My kitchen faucet broke after 13 years and these guys again did an awesome job, showed up on time, gave me an absolutely fair quote, did excellent work, and showed me the quality parts that they bought to do the job. He also attached an instant hot water heater.

I asked for their help in reattaching a drainage pipe outside the house and they showed me a relatively easy way to fix it myself to save some money... most contractors would've simply given me a quote and been happy to make extra money.

These guys are honest and amazing... Anthony even put on shoe covers to protect my home... wore a mask and gloves the entire time.... texted me when he was on his way and when he got here.

I've been heartily recommending them to all of my patients )that need excellent plumbing work at an extremely reasonable price) since the first job they did on repairing my Watermain and will continue to do so.

Thank you again guys!

DocMikeChiro

Brian S.

07/12/2022 12:00:00 SA

Patrick and team were excellent! They arrived on time, worked quickly, and our shower drain is working better than ever. I would highly recommend Free Flo and use them again.

John H.

4/25/2019

We had a house full of guests staying with us when we discovered bathroom overflowing. Main sewer line was clogged. 11pm at night called Free flow, talked to Ben and he said he would work to get someone out. Nick came out cleaned my main sewer line, saved the day. Amazing service, having them come back out to work on area drains. Highly recommended!

Jay M.

1/21/2020

I had a small leak in the front of my house. It was buried underground. Steve did an amazing job of quickly locating the leak and fixing it. I was impressed with the quality of work and his professionalism. I'd definitely recommend him to friends and family.

Pat K.

02/04/2022 12:00:00 SA

We recently purchased a developer flipped property and needless to say it was a complete **** job including the plumbing. Our inspector pointed out issues with our water line that needed to be addressed. I called up Free Flo and they were easy to communicate over the phone and scheduled me a consultation.

Nick was my point of contact and he provided answers to every question I had about what needed to be fixed. We got the work scheduled within days and his crew took two days to get the job done. Nick was sending photos and updates every few hours of the progress as we have not moved in yet.

I experienced zero issues and no hesitation in calling this company up again in the future. They went above and beyond for us. They fixed a wax ring issue in the toilet without us asking and also cleaned up after themselves by hosing down the area outside. You simply cannot fake over 2,000 5 star reviews. Highly recommended.

Ken G.

3/21/2021

Our drain shower drain clogged up Sunday morning and with schools opening we needed a working shower for Monday morning. Called Free Flow Rooter and Ben came out promptly and professionally cleared out drain. You look at Yelp to determine who to hire when you have an emergency and and I highly recommend Free Flor Rooter and Plumbing. Professional, prompt and very reasonable. Thank you Ben!

Jiyoung C.

11/20/2022

Great service ever!
My kitchen sink got clogged so bad due to the rust of the old pipes and I had such a professional plumbing service with Patrick. He wasn't just focusing on doing his job but very kind and attentive to my needs. During the plumbing, one of my neighbors complained about the noise. When I was apologizing for the noise, Patrick politely talked to the neighbor and even freely investigated her kitchen drain pipe to help me out of the situation. Since the plumbing my kitchen sink has drained very well!
I'm highly satisfied with the quality of the service.

Adriana A.

3/27/2023

I have never had such amazing responsiveness from any service like I had today. I called Free Flo at 10:30am and by 11:30am Ricky was here to give me my free evaluation. His price was reasonable and he unclogged our bathroom sink swiftly. He was super friendly too. Thank you.

M.C. W.

07/05/2018 12:00:00 SA

Let's take a deep dive into Free Flo. Ruben, (who is a nice guy and super chill), and his incredible crew are 2 days into an incredibly difficult job at my place which has two houses built in 1920 and was operating on the original cast iron sewer line.

Free Flo was recommended to me by a close friend and when I first met with Ruben I had a complex problem with my very old piping. I met with SIX plumbers. Each one had a different take on what the problem was and how to fix it. (Otherwise I would not have kept meeting with people.) Ruben was able to accurately diagnose the problem. Ruben communicates in a clear and straight forward manner, and he's not out to fleece you for every dime. Free Flo is a family business and what that means is that they all really care about the work that they do and how it reflect on their business. Ruben did the work in the smartest and by far the most cost effective way possible. Their price was SIGNIFICANTLY less than their competition.

Since then he's done work for one of my neighbors, and she was also incredibly happy with his work. Now we all hang out when he's over. (And he's been here a lot over the last few days.)

I didn't hesitate to call Free Flo again when I started having problems with a different section of the sewer line than they'd fixed before. Free Flo took my call late at night and got me on their schedule the next day. Here we are in a holiday week and they've been working tirelessly in hot weather on this difficult job. We're talking sewer line replacement that runs well over 100 feet. Digging through the massive roots of a well established magnolia tree... The picture really doesn't justice to what they've had to go through to do a trench-less replacement of the sewer line. I mean part of the foundation of the front house was poured above the sewer line and they had to get through that to reach it.

Ruben told me step by step what they were doing and how and why. He never pressured me to do something that I wasn't ready to do, and if you haven't picked up on it yet, this is a huge job.

I got a couple other estimates just to be sure I was getting the best price, and Free Flo hands down gave the best price. But the whole experience of working with Ruben and seeing the unbelievable work ethic of his crew is what really makes me love these guys. Honestly, if every company handled business the way they do I wouldn't mind paying a little extra just to get this kind of attention, communication, and honesty. When you get things done right, ultimately it saves you money down the road because you don't have to call about the same problem twice.

From calling 30 min before coming the first time to snaking the sewer line, doing a free camera inspection, hydro jetting and then finally repairing the whole drain line, Ruben and his team have been nothing but a pleasure to have around and made what's honestly been a really stressful situation less painful. They put on shoe slip covers when they come in your house and are totally pet friendly.

Now all my neighbors who also have old houses want to work with Free Flo.

I doubt I'll have to call them again for a long, long time because they've redone most of my plumbing now, but if I ever do have an issue, they're my guys. I mean who can say they look forward to seeing their plumber? I can.

David S.

03/03/2022 12:00:00 SA

Planning to do a major remodel and needed advice on the current sewer in my home. Contacted three companies on Yelp and Free Flow was the first to respond. Not sure if I articulated my needs appropriately, so we connected by phone and I was able to explain what my architect need to see. Raffi (the owner) took the time to understand my request and schedule n appointment, which I had to reschedule. Steve (plumber) called the day of and actually wanted to come early. Upon his arrival Steve, wearing a mask, confirmed why he was there and got right to work. Steve explained every step of the job, which included using a camera to view the direction and if there was any damage in the main sewer line.

Steve explained that because my home was built in the 1920's and had no flush out, that he couldn't complete the job he was hired to do. Steve told me he would not charge me for the job and offered other solutions so Free Flow could do the job as requested. After consulting with my architect, we agreed that the work Steve had done did answer the most important question (direction of the mail sewer line) and that the other options would not be necessary. I convinced Steve to accept payment for the almost 90 minutes he was on my property, and told him how impressed I was with him and Free Flow!

Liziel E.

4/29/2019

The peace of mind Nick and his crew at FreeFlo Plumbing gave me regarding my plumbing is beyond words! He was thorough and step by step in making sure he looked at everything before giving me the whole picture with the plumbing issues. Nick kept me informed with pictures, videos, and worked endlessly. Multiple options were always given for me in anything he did. His crew replaced a 400 foot broken main line filled with finger thick matted tree roots and odd connections, installed a trenchless sewer line, and left no stone unturned in catching all problems. They brought my plumbing into the 21st Century! You will not find a more honest, reasonable, and hard-working plumbing company. Big or small, Nick and the people at FreeFlo Plumbing will take care of it. They are well above the 5 star rating!

Valerie P.

03/05/2022 12:00:00 SA

These guys are fantastic. We were having an issue with our area drains and after getting bids from several plumbers, we made the decision to go with Free Flo. Josh was polite, helpful and very easy to work with. They ran into a big issue once they dug up the drains but were able to save us a lot of money once we came up with a solution. I would definitely call them back for any work needed in the future.

Jen K.

02/09/2020 12:00:00 SA

5 stars plus! Did a great job, also very communicative, efficient, fast and affordable.

Free Flo Rooter & Plumbing is now our go to!

David C.

12/29/2020

Now I see why they have over 1500 reviews and they're at 5 stars. Ben picked up the phone, gave me a quote on yelp. He showed up on the time promised installed the bidet and left. They are good at what they do

Evan A.

4/17/2019

Josh was great! An honest professional with superior customer service. Thank you, Josh!

Alex M.

6/29/2022

Great to work with..........very fast and responsive. Would highly recommend them to anyone.

Bluewhale L.

12/15/2019

Both of our toilets either overflowed or almost overflowed on Friday. Additionally, there was residue in the tub. Free flo picked up my call early Sat morning and Nick came out within 2 hours for an inspection. He was very friendly and knowledgable. He said we needed an additional clean out point and replacement of our corroded cast iron pipes. Thankfully, they came out the next day to complete the work.

Jess C.

4/28/2021

Nick installed the most beautifully organized copper piping and gas line for our modpool. Always overdelivers and goes above and beyond. Though not in his scope of work he also checked for leaks and fixed every faucet and shower in our home. He also scaled the hill side to remove exposed pipes from the old sprinkler system. Unsure how he made it up there but he did it! Obviously would recommend, Nick is a pleasure to work with. We've done 3-4 projects with Nick now and can't think of anyone more thorough!!

David F.

8/22/2020

Our kitchen sink was completely blocked and I called FreeFlow on a Saturday for an appointment. They got back within minutes with an estimate. They had availability on Tuesday. I scheduled but got a call back within an hour or so that someone could get out here same day. Awesome! Dino took care of the blockage, was super friendly and informative. Best service ever. Will definitely call these guys again for service.

Gary P.

08/11/2021 12:00:00 SA

Anthony was great, he called ahead of schedule and arrived sooner than expected. He diagnosed the problem and fixed it quickly. This team is fast, tidy, and professional. Would definitely use their services again.

Alan D.

10/15/2021

My water heater died and I called Free Flow Rooter for a recommendation. They said to go with a tankless and as we have a 3BR/3BA - it was a good choice. They arrived in a timely manner and Josh did an excellent job of explaining what they were going to do and how long it would take. After they finished they explained how it worked, gave me all the manuals, and helped me fill out a form to get a rebate from SoCal Gas!
I was completely satisfied with the work and professionalism of Josh and his assistant. I will definitely use them for all my plumbing needs.

Sonya Z.

07/06/2020 12:00:00 SA

Anthony unclogged my drain in minutes! Anthony is very professional. He knows everything under the house. He even gave me advices on how to prevent drain clog. If you want to solve plumbing issues with great job and reasonable price, call Free Flo and ASK FOR ANTHONY!!!

Gene C.

3/19/2022

Steve did a great job fixing our dishwasher drain. He provided friendly service and solid communication, with clear reasonable upfront pricing. Everything was done well, and he even left the work area cleaner than before!

Coco M.

12/17/2022

Ben, Anthony and the Free Flo team were fantastic and communicative, and I highly recommend their services! We needed to replace about 60 feet of pipes under our house. Ben took the time to listen to my concerns, thoroughly answered my questions and afterwards gave me the most reasonable quote out of other estimates I had gotten. Because I felt as though I could trust them to do a good job, I also asked for additional work on replacing a bathroom sink inside the house. I was not disappointed! They worked efficiently and did a great job on both projects. The sink was a bit more troublesome than originally expected, but Anthony had the solutions and the tools to fix the issues on the spot. I also really appreciated how he insisted on double, triple checking the sink at the end to make sure that there were no leaks and everything was in good working order. I have Free Flo saved in my phone and they will now be my go-to plumbers.

Added bonus: Both Ben and Anthony were so kind and loving to my pup--she got a LOT of pets and attention from them. Not only are they people friendly but they're also pet friendly too!!

Leslie B.

10/10/2021 12:00:00 SA

Thank you Ben for your professionalism. I just got off the phone with Ben and he was very helpful, professional, and efficient. I understand why this company has such high reviews. He was able to give us an appointment in such a short period of time.

Neal C.

5/31/2020

Free Flo came to the rescue for me on a particularly rough day - in the middle of the COVID-19 crisis and after the citywide curfew, they still managed to come out same day to clear my only toilet. They were very quick to respond to my request on Yelp and worked me into their schedule, even though it was a busy day.

Josh arrived right in the middle of the service window they had quoted, and quickly got to work. Luckily my issue was pretty simple and he was able to get it done in about 5 minutes - he was also clear and up front about the costs and the approach. I appreciated that he let me wait outside and receive an email invoice to minimize exposure.

I can see why everyone else has had good experiences with this company and I would definitely use them again for any future plumbing needs!

Bret G.

9/18/2022

I reached out for bids from several plumbing contractors for a simple task, to clean out a slow moving drain. It wasn't clogged and it was in only one drain. Some contractors wanted to set up,an appointment, some gave me bids, some high, some low. All those coupons I get in my mailer at home we're offering a drain cleaning for $40 - $65. I yelped all of them.......no thanks!

Free Flo responded timely, gave me a reasonable price and we scheduled it. Because I travel a lot for work, I called them on a Friday once I got home to confirm our Monday appointment and they confirmed. Patrick, the technician called me 30 minutes prior to arriving which was within the appointment window.

Patrick arrived with his helper. I directed him to the drain. They snaked the pipe and were done in 15 minutes. He cleaned up after he snaked the drain, I paid them via Zelle and left.

So far, so good. The shower drains quickly as it should and is much improved since before it was snaked. Patrick was friendly and informative and didn't try to up sell more services to what I had requested. If I have a future need for a plumber, I'll consider reaching out again to Free Flo.

Allyson U.

10/08/2020 12:00:00 SA

In the last couple weeks, my family's home decided it wanted to have a leak from the toilet and the garbage disposal. I had to get two separate visits. I initially reached out to Free Flo for my toilet leak, got a quote, they were a bit higher than the plumber I went with; however, figured I'd keep them in mind given the positive feedback.

Fast-forward a week, we noticed the garbage disposal leaking. I requested quotes via Yelp, and Rafee was responsive. They had the best price that I saw and decided to give them a try. They were flexible with scheduling and the person texted to give me a 15-20 min eta, which I appreciated.

Josh, the plumber, was great and wore a mask. The garbage disposal was over 30 years old, so it was a bit reluctant to being replaced. However, Josh was able to get that sucker out, which solved the leak issue. They processed payment via credit card, which was a breeze. Will definitely continue to consider them to bid on plumbing-related work!

Waylon C.

01/12/2021 12:00:00 SA

I can't recommend Ben and Free Flo enough. I had a sudden pipe burst on a Sunday morning and called Ben and he came out right away. Ben is super knowledgeable, professional, and wore a mask the entire time he was here. He recommended another company to remove the dry wall where the leak had damaged, and once they had that removed he immediately got to work, identified the cause, and had my pipe fixed lightning fast.

Sid ..

11/30/2020

I have dealt with a lot of plumbing companies in the past. Free Flo Rooter & Plumbing is probably the best experience that I've had with a plumbing service. I sent a message through Yelp on the weekend and Rafee responded to my inquiry within 10 minutes. We set an appointment for Monday. They scheduled Steve to give an estimate. Steve called me in advance that he was on his way and was prompt in getting here within the time he said he would arrive. Steve was very knowledgeable and fixed the problem and was in and out in no time. I believe that the way you converse with your customers goes along way. It doesn't take much to be courteous and friendly and Steve was that. He represented his company very well, so well in fact that I thought he was the owner, lol. I see now why they have such a high rating on Yelp. Thanks guys!

Chanel C.

7/30/2021

Anthony is just the best. Instantly made me feel like he's an old friend and was equally educated in his work. He got straight to the point and explained what was the problem and how to fix it while we chatted. My dog loved him too! Such an awesome experience!!

Eric K.

1/22/2022

Had Nick come over for a few issues and he was very helpful and professional. He's good about explaining the issues and how the fix will work and will show photos of similar issues on other houses he's worked on. We're still using Free Flo Rooter on a couple other items and I'm confident we'll be happy with the results. Definitely recommended.

Derek K.

11/18/2019

Anthony went above and beyond the toilet removal that we originally called in for. He was extremely friendly, so knowledgeable and was a true professional. He was refreshingly honest and made sure to explain everything he was doing. Can't say enough good things about our experience, will definitely be for asking for Anthony by name next time we need any plumbing work done.

Fernando S.

10/02/2019 12:00:00 SA

Called about our main drain , was backing up. They came out tried with a snake a few times but didnt work.. he said roots most likely which I had issue with before.. they didnt charge me cuz they couldn't clear the line. Recommended the hydro to clear the pipe the next day. Hydro pump didnt work.. they had to spot fix the issue roots became to bad .. which I had kinda knew about.. but over all they gave me great price to fix the issue very communicative cuz i wasnt home . So they updated me threw video and pictures .. also ppl will trusted and will never use another plumber but them .

Mike M.

07/04/2021 12:00:00 SA

I recently had a major water leak in my bathroom, I was desperate yet worried about called an emergency plumbing service, but free Flo rooter saved me! They were fast, listened to what I needed, and their pricing was competitive! Steve the plumber was very knowledgeable and professional, I highly recommend free flo rooter to anyone who needs plumbing services!

Leon D.

6/15/2019

We cannot recommend Free Flo enough and it is mostly because of the great work by Anthony! Free Flo was quick to get back to us and get a quote for a pretty straight-forward job (you'd be surprised how many plumbers wanted to come out to give an estimate). Anthony was punctual, unbelievably friendly, and did a fantastic job. He also was able to give us some insight on some other improvements around the house and how to prioritize it (clueless first time homeowners here!). We are looking forward to a long relationship with Free Flo and they should be ecstatic to have someone like Anthony representing them in the field.

Bonnie K.

8/16/2022

I was very impressed with Patrick. He was professional and outlined everything as he went along in terms that were easy to understand. He gave me a few options on how to repair the problem and wasn't pushy at all. The cost was extremely reasonable and the repair was completed very fast and he left the area as clean as he found it.

I highly recommend Patrick and Free Flo Rooter and Plumbing and intend to use them for any other issues that arise.

THANK YOU Patrick!

David W.

11/10/2020 12:00:00 SA

I now have a new 'Go to' plumbing company. I have had many needs for drain cleaning, broken pipe repair and blockage needs and I have NEVER had a technician explain to me in as much detail of what he was going to do and the work that he needed to perform. Anthony from Flo Rooter & Plumbing was excellent. He was only satisfied when all of his work was complete and my issue was resolved. I almost never give reviews but I felt that this plumbing technician & company really deserved to be mentioned. The prices are great and the response time was extremely helpful and timely.

(I am a real person and I approve of this message)
Just a little humor there

Thanks again Anthony & Flo Rooter & Plumbing

Patty J.

12/18/2021

The team at Free Flo Rooter always give friendly and honest service. Anthony has been to my old complicated house many times and is always finding the best solutions to problems which arise from all the known culprits- old pipes, bad previous repairs, questionable choices - and doing it all economically and with utmost quality. I trust them. Even when they're busy, which i know will only increase, Anthony keeps me posted and always follows up. I'm so grateful to have found Anthony!

S G.

06/03/2022 12:00:00 SA

I've had Free Flo come out at least four times for various projects. They did two toilet installs and unclogged sinks and a toilet. They've always been incredibly responsive and professional. Steve specially has been amazing. Cannot recommend enough.

May J.

4/25/2023

My new plumber!:) I called for a leaky toilet and Ricky came out the same day. He contacted me when he was on his way, was on time, diagnosed the problem and repaired it quickly. Great customer service, fair prices, professional, and very responsive. I'm grateful to have found Free Flo Rooter and Ricky! Thank you!

Natalie M.

1/25/2020

Super fast and convenient service even though it was a weekend! Anthony was awesome and had a lot of patience with my questions. Definitely satisfied with their service and will be contacting them again in the future! Highly recommend!

Taara B.

12/16/2020

These guys are awesome! I have used them multiple times due to sink and random water leaks. Steven is phenomenal! Punctual, professional, and very thorough and accurate with his assessment and work. Cleans up and doesn't leave a mess. I don't bother getting quotes from anyone else, he is my go to guy for all my plumbing. He also explains everything on layman's terms. Plus, all their invoices and statement are electronic which eliminates all the paper. Green and clean in their work!

Jen V.

2/27/2020

Plumb(ing) happy with this company! This review is ROOTing for Steve because he was amazing at solving our drain issues.

Alain F.

10/12/2022 12:00:00 SA

Patrick arrived on time and was extremely professional. He fixed our plumbing issue in a timely manner. We will be going with this company for all our plumbing needs.

Sarita w.

8/13/2018

Ruben came out after a very long emergency job and fixed my fridge water line in minutes. He was so nice and I'll 100% use them for my future plumbing needs.

John G.

8/14/2022

Steve was awesome!!! My wife and I just purchased a new home and needed work completed prior to moving and and not only was I able to get a hold of someone at free flo fast but was able to quickly schedule a time based upon the work we needed done.
Steve came out gave me an estimate and was able to finish the work quickly. Would definitely recommend

Kevin S.

12/01/2020 12:00:00 SA

I had some drainage problems with the kitchen sink and washing machine. Two plumbers sent by the home warranty said the problem was with the main drain pipe and wanted me to either install a cleanout or snake the main line through the roof vent. And just happened that those two services were not provided by the home warranty. I then called Free Flo to get a third opinion. Ben picked up and came out the same day to give me a free estimate. He immediately diagnosed that the problem wasn't with the main drain line rather the kitchen drain line was not piped with properly slope and clogged. He repiped the kitchen drain, rerouted the laundry drain and replaced some old cast iron connections with ABS. The work quality was great and price was great as well! On top of that, Ben is a no BS, straight up good guy.

Richard B.

09/08/2018 12:00:00 SA

First time that I used them and they did a great job. They had a hard time to clear a clogged sewer line but after a few attempts they were able to. They also changed out some faucet stems. They were fair and I would definitely use them again.

Kenny H.

08/11/2023 12:00:00 SA

Our bathroom sink has been draining slow and I gave a call to Free Flo Rooter & Plumbing to see if they can help fix it. Within a few hours, Anthony came to our home and took a look and explained what he was going to do step-by-step. Our sink is now working again perfectly! Not only was Anthony friendly and had exceptional customer service, he is professional and an expert at what he does. He also gave a courtesy call half an hour before his arrival to let me know he was on his way, which I appreciated. I would highly recommend Free Flo Rooter & Plumbing and Anthony if you have any plumbing needs.

Cecilia L.

4/22/2021

Great and efficient service! Nick came and helped unclogging the sewage in our house, everything was done in 30mins. He gave us suggestions of how to fix the issues in the long term but not pushy at all. He also gave us updates about his schedules and arrival time which is very considerate!

Nathan H.

07/03/2021 12:00:00 SA

Nick immediately identified the source of our leak and expertly explained the problem to us. Came back the next day and quickly fixed it. Great experience, reasonable price! We will be repeat customers.

James G.

9/21/2020

Ben is amazing and was very helpful in helping us fix our sprinkler system. Rafee was very professional in helping us set the appointment and Ben was amazing in helping us fix the issue.

F C.

7/29/2017

Ruben and Ben are great guys. Very friendly and do a great job. Our water heater broke and they came out quickly to replace it for us. Price was very reasonable too. Definitely going to use them again in the future.

Brandon C.

5/22/2021

The water pressure at my duplex was too high, about 100 PSI for both units. Nick came out to do the initial evaluation and check the water pressure. Then we scheduled another day and he came out to add a water regulator for both units. He came on time and was friendly and professional. The whole job took about an hour and a half. After doing the water regulators I also had some questions about leaks around the house. I asked him how much it would be to check and fix a leak in the crawlspace below our dishwasher. Nick said he could check right now and he put on a suit and went in and out of the crawlspace in less than 10 min. I mean nobody likes going in the crawlspace and I don't even like asking people to go in the crawlspace. I'm glad that when I asked Nick said he could do it without any hesitation. It was also great that I didn't need to set up another appointment for a quote and was able to have peace of mind all within the same morning. Thank you!

Jasmin C.

05/01/2014 12:00:00 SA

I was very impressed with the services that were provided to quickly assess and replace my water heater. These guys are honest, focused on customer service (didn't even charge me for their initial visit) and I highly recommend them for your plumbing needs. They also love dogs for you pet friendly households!

Philippe O.

07/11/2022 12:00:00 SA

On a Sunday our upstairs bathtub and toilet didn't drain, we started having a water leak downstairs. We called after a yelp search Free Flo Rooter. Steve was at our house 15 minutes later. Amazing. Great service, super knowledgeable and friendly. Came back the next day to finish the work after stopping the leak initially. Happy and relieved we found Steve.

Breezy A.

02/09/2022 12:00:00 SA

Ben took so much of his time to talk to Linda, the homeowner, (a senior citizen), and reassure her, etc. Josh and his crew worked diligently to fix our piping challenge. This firm is very friendly and accommodating. The price for the service was reasonable and fair. We highly recommend them and will use the service again.

Andrew W.

3/31/2016

We had two blockages in our main sewer line that were causing some unpleasant backflow into our showers. Ruben and his cousin were fast and professional with jetting out the clogs. Could have been a bad situation. Thanks!

Nick S.

1/29/2022

Been using Free Flo Rooter & Plumbing for a few years now and they are my go to plumbing company. Josh B is always honest and reliable and gets the job done. I would recommend Josh and Free Flo for anyone in their service area.

Brian T.

5/14/2019

Ben at Free Flow came out and did a 400 + ft Hydrojet of our private street sewer line. He was on-time, did the work and gave us a 3 month warranty. Price was extremely reasonable and service was great. Highly recommend Free Flo

S C.

8/15/2020

It's been a while since my last update, but I need to remphasize how much I recommend these guys.

At this point, Free Flo (Rafi and Nick, specifically) have handled ALL my plumbing needs. With them, I know I'm going to get thoughtful and fair assessments of what I need. They are communicative throughout the process so that I am kept aware of what needs to be done and that I am forewarned of potential pitfalls (which is just going to happen when you own a home originally built in the 1920s in Pasadena). I just trust them completely to do the job *right* and to be fair with pricing. Nick, in particular, is practically like my big brother neighbor who knows all things plumbing so I never feel uncomfortable asking him questions or raising concerns. Over the years, this team has:

-replaced a pipe in my kitchen
-dug up and replaced a pipe in concrete slab
-repaired my sewage line
-repaired my main line
-replaced/installed a tankless water heater
-cleaned my drains a countless number of times over the last several years
-and has always had a SMILE and APPRECIATION during it all (I can't tell you how important that is to me in the year of COVID19)

Seriously, Nick has seen me since before I was pregnant and now knows my about to be five-year old kid. I can't recommend these guys enough.

Kenneth N.

06/06/2019 12:00:00 SA

I had a very small job that needed a quick turnaround. They responded quickly, gave a quote and showed up during the time window they promised on the following day. Finished the job in under 10 minutes and were very friendly during the process. They charged me the price that I was quoted. You can't really ask for more.

Quito B.

07/02/2023 12:00:00 SA

Hire these guys! This is my third positive review for Free Flo Rooters. All three times we've used them, we've been very happy with their services. Rafee's communication is great and responsive. Their prices are fair and reasonable. Ben, Anthony, and Andrei did the work to pick up and inspect our two new toilets from Home Depot, bring them here, and swap them with our old toilets. They were all very friendly, honest, respectful, and efficient, so we'd hire them again!

Caitlin E.

6/15/2016

Courteous phone manner. On time. Simple fix that I wasn't even charged for. They even left me the tool so I can use it if it happens again. They have a costumer for life!

Keith K.

6/15/2018

I'm speechless! These guys are absolutely amazing! I have never had such a positive experience with a plumbing company in my life.
They have been here 3 times in as many days to make repairs and hydro jet our plumbing lines. Always prompt, professional, kind, and courteous.
Not to mention... pet lovers!
I cannot recommend Free Flo Rooter enough!
Keith K.

Jonathan T.

12/20/2020

Nick was quick and professional when he came out to help with a clogged sink on a Sunday. He got he job done and also took the time to inspect some of the other plumbing in the house. Would definitely recommend Free Flo to others.

Alex C.

9/16/2022

5 star review. Emergency service requested and Ben saved the day by finding the root cause immediately. Ben was very helpful and punctual and fixed our leak in the walls. Very professional service, he took the opportunity to also look around for any other issues and addressed those as well. Highly responsive and trustworthy would do work with them again and highly recommend.

Liza D.

02/11/2020 12:00:00 SA

i avoid calling plumbers or anyone that i havent been referred to by someone I know or trust... but our only bathroom is clogged and Im desperate.. Saw the 5-star review and decided to go for it... Now i know why its a 5-star business. Ben is very professional and friendly at the same time. And the way he talked to us.. you know you can trust him. I definitely have a new plumber.. and trust me ill refer this guy to anyone who ask me for a trustworthy plumber!

Narbe B.

1/21/2020

Where do I begin, if there is 10 stars I would give it to these guys. Not only did they come out and fix the problem but I gave them such a short notice and they still managed to come out. They arrived 15 minutes early and began the job without me being there, when I arrived they had already fixed the problem and I was in complete shock! They also work very clean. These guys know what they're doing. I'm in the real estate industry and I will be using Free Flo Rooter for all my clients and our properties we manage. These guys are great!

I have attached photos of before and after, take a look at the roots in our pipes that made our home to back up. These guys had it cleaned out like a whistle.

Amber M.

5/27/2020

Wow, I rarely write updated reviews, and I don't think I've ever written two with a 5-star rating, but these guys are the best. Hands. Down. Yelp should create bonus stars just for them.

Last night, we got home from work to see a HUGE crack in the ceiling of our guest room and water gushing onto the floor. My heart dropped and we ran for towels and something to catch the water. After mopping up the water, the first thing I did was text Ben and sent him pictures. It was nearly 8pm on a Friday night, so I was worried I wouldn't hear anything from them until the next day, but within 2 minutes--literally, I just checked--he got back to me and said he was sending someone out right away.

In less than 30 minutes there was a knock at the door and Anthony was there to save the day. I literally don't know what we'd do without them. They are so amazing. Always friendly & professional and ready to help when you reach out to them.

I sleep better at night knowing they are only a text away. If you're looking for a plumber, don't hesitate to call them. They are fantastic and they are upfront with their pricing and incredibly reasonable. I can't recommend them enough.

Sabrina G.

9/24/2020

Dino came to fix our clogged kitchen sink. He was very friendly and fast. I would definitely call Dino again for any plumbing needs. Thank you!

Fe M.

3/25/2022

Saved the day!! I called at the end of the day yesterday and got an appt for early the next morning!
Thank you sending out PATRICK to fix my kitchen drain! He was prompt, efficient, and explained everything he was doing! He even gave me some gentle recommendations. I will follow up for my future upgrades! THANKS, PATRICK!

Traze D.

2/20/2021

Thank you Anthony and Luis!
We had a problem with our bathroom sink and shower. Anthony and Luis save us! They gave great and efficient service. Theyre also so polite and nice!

Michael B.

10/26/2021

We couldn't be happier with the exceptional service we received from Anthony and the entire Free Flo Rooter team. Anthony was so professional, helpful, and cheerful. He was able to diagnose our problem quickly and presented us with three different solutions; helping us choose the option that would work best for our family. He and his team even completed the work the very same day. Moving forward, we will ONLY work with Free Flo Rooter for our plumbing needs, and we will be requesting Anthony personally.

Michael K.

2/22/2021

Nick was a genius. We had a different plumber over 2 days before him, who spent 2.5 hours trying to fix our kitchen sink's draining problem. Nothing got fixed. Nick came over and checked out the entire house for 5 minutes and immediately understood the draining system. He then spent another 15-20 minutes inside and completely fixed the problem. I would recommend Nick and Free Flo Rooter & Plumbing 10/10.

Alan S.

12/28/2022

Ben fit me in same day. Prompt. Very fair price. He found our leak in ceiling, had to cut into dry wall, found it right away, fixed. Done and done. Super nice guy. I could not be happier. He's my go-to plumber now. If only they could all be like Ben! Thanks Ben, you were amazing.

David B.

2/16/2022

Fantastic service by Nick. Called at 6:30pm, he was here by 8pm and fixed by 9pm, including going under the house and cutting / welding of pipes. Great good!

Ashley S.

12/13/2022

Free Flo Rooter, but especially, Anthony and his team are truly amazing, honest, always going above and beyond. I'm not a plumber, as most of us aren't, so I can only trust Anthony's advice and cautious eye, which has never steered me wrong after multiple projects together. I will undoubtedly keep hiring Free Flo for their dedication to their customers. As an example, while working on a plumbing repair, Anthony noticed two significant existing problems that had nothing to do with his previous or current work and quickly notified us. If we hadn't found out that the city water main valve (on the fault of the city) was leaking and overflowing -- could you imagine the potential damage it would have caused undetected? Anthony's advice was to call the city immediately, and within a few hours, the city had it fixed -- literally, all thanks to Anthony and his team. What lifesavers!

So without a doubt, I strongly and highly recommend requesting Free Flo, Anthony, and his team to assist you with whatever you may need. I know this company will be honest and reliable for you, as they have been so wonderful to me.

Matt O.

10/03/2019 12:00:00 SA

I wish I could give these guys 10 stars. I was in a big rush to get my plumbing issue fixed, and booking the time was super easy. Nick showed up promptly and fully prepared to take care of the problem with a quickness. My issues were twofold - a clogged drain and also some water damage on the drywall which needed investigation. Nick fixed the drain no problem and was super chill and easy to chat with as he worked it. When it came to the drywall, he gave me his hunch (an hvac issue, not a plumbing issue) and then proceeded to investigate. Low and behold, it was indeed an hvac issue. And while he certainly could have strung me along and billed me for more time - he didn't at all. He was super honest and even told me how to describe the issue to the hvac folks (AND what to look out for when getting an estimate from them so as not to be overcharged). I hope I don't have any plumbing problems in the future, but if I do you better believe I'll be calling Free Flow. Very reasonable rates, and honest people to boot.

Oh yeah, Nick also had some good advice on my fantasy football lineup for this week...These guys seriously do it all.

Tom M.

6/23/2022

Patrick and Ricky were great! They arrived on time, were super friendly, knew their stuff, fixed the problem, and charged us nothing. We then asked about a second, unrelated problem, and they fixed that too. And still didn't charge us for coming out or for either fix. We'll call them every time.

Scott J.

9/28/2017

After calling a lot of plumbers about replacing my water heater, only one person actually came to my house to look at my situation and give me a real estimate. That was Ben from Free Flo Rooter. He understands the job and we discussed how to do things correct for the long term, not just the cheapest option. He will be doing the work on my house today.

Christina H.

11/19/2020

This is the 3rd time that I've had to have help with plumbing issues and I call Free Flo every time. They always answer their phone, are able to give estimates before coming (to be prepared) and seem to always find time in their schedule to see me within a short amount of time.

Anthony came out to help me with my kitchen sink that wouldn't drain and to look at toilet with a bad seal. He called prior to coming over, asked me to explain what I needed help with so he could be prepared when he got here and was just overall awesome. We discussed the cost, did paperwork prior so you know everything was kosher & legit. During the work, he explained everything that was happening, gave me some great recommendations and came back the next day to install my new toilet too. I asked a lot of questions since I'm pretty curious and he entertained me by answering them! He came in masked up (for COVID), and I honestly don't think I've ever met anyone so clean!! He cleaned up everything, took out all the trash, rinsed down the patio, did a lovely seal job on the new toilet - spic & span!

Love this company - they are totally on the up & up and Anthony was really just amazing. I'd recommend them for plumbing issues any time... ask for Anthony!
(Bonus : my pups LOVED him - always a good sign & helpful when I don't have to deal with them going nuts when someone is over!)

U T.

02/03/2020 12:00:00 SA

Wow, Steve Garabet from Free Flo Rooter & Plumbing deserves 10 stars! He called me 25 min before arrival within the two hour window and was able to fix my garbage disposal in 20 minutes. He was very professional, personable, and helpful! My garbage disposal stopped working and Steve removed the item(s) clogging the pipes quickly and effectively. Thank you so very much!!

Laura D.

2/27/2020

In an exhaustive effort to find a decent plumber, I've been let down by at least 5 other plumbers. So when the kitchen sink needed attention I found Nick from Free Flo on yelp. He's so great to deal with, was available in very short notice, diagnosed our plumbing issues, gave us a quote, worked extremely cleanly, and took care of our slow draining sinks. All at a very reasonable price.

We just had another issue and once again Nick came through for us. He didn't even wanna charge me for coming out!!

Honestly, it just feels good to know we've got our plumber for life.

Matthew B.

10/10/2020 12:00:00 SA

So glad we found Free Flo Rooter! Thank you Ben and Dino for diagnosing and fixing our plumbing issues. Good service and honesty are hard to find. For sure we will be recommending them to our friends!

Michele S.

1/13/2023

This review is based upon a free estimate I requested via app. The company was quick to respond and schedule an appointment. Nick, came promptly today as scheduled with a confirmation text to confirm.

Nick, gave a very informative review of the workings of French drains and pointed out the areas of my yard I should keep an eye on.

I didn't need their service today but will for next plumbing issue.

Fern F.

03/02/2022 12:00:00 SA

Nick was great! Called them in the AM, fixed within a couple of hours after the call. Originally scheduled for later in the day, Nick found some time between other jobs, came by, took care of the problem, all good!
Very friendly, courteous, and conscientious.
Great experience. Will definitely use again and would highly recommend.

Gary L.

2/14/2016

I found these guys by searching the internet, but I hadn't read any reviews. For some reason I trusted Ruben over the phone and wasn't disappointed when he arrived. He fixed the main problem quickly and where another company might have tried to take advantage of us, he explained the other problem was not a burst pipe and that we didn't need to have it worked on. Everything is running fine.

Daniel K.

10/15/2019

Our kitchen sink was clogging so I called these guys. I think posted a review after setting an appt up with Ben and was super impressed by his professionalism. Today, Anthony came to our place take a look at our sink and help resolve the issue. He was also very professional, courteous, honest, and knowledgeable. (Didn't even have to ask him to take his shoes off, he saw it and did it on his own) It turns out that during the week our sink unclogged itself from the water pressure. So after doing some checks today to really make sure the clog was free, Anthony recommended to just keep an eye on it and to call the company if anything happens in the future. Didn't charge us anything for coming all the way out here and even refused to accept our tip. Even though they haven't done any unclogging work yet, professionalism, trust, and great customer service goes a long way in this day and age, and I'll definitely be going back to them if an issue arises in the future.

Fati S.

5/29/2019

The plumbing company I would recommend to anyone. They responded quickly, sent a crew
out and figured out the issues. Crew was out on Sunday morning at 8:00 am and worked for two hours and fixed the problem. Great people. Local, professional and friendly.

Mel N.

2/15/2023

Anthony & Leo came out to give us an estimate on our garbage disposal and they were both fantastic! We were given a little breakdown on how our disposal works, a very fair quote, and they were both professional/very easy to communicate with. Highly recommend this company for plumbing needs!

Trish M.

2/22/2019

This company exceeded my expectations and has earned my first 5 star review. I called Free Flo (and 5 other plumbers) and Ben graciously arranged for his staff to help me the next day even when his current schedule was putting me on a 2 to 3 day wait. I told Ben that I had been reading about all his happy customers on Yelp, and he said, And you're going to be another one. I said, I already am!

Nick was on time and had already let himself into the property and had diagnosed the situation by the time I arrived. Additionally, he found another problem that he fixed free of charge. When I mentioned that we had extremely high water bills for this vacant property, he walked around the premises to see if he could identify a leak. While doing this, Nick kindly reattached my water heater door that had blown off. I found Nick to competent, friendly, respectful, and generous. VERY HIGH marks for Free Flo. I will call Free Flo first for any of my plumbing needs. The most competitive prices and SUPERB CUSTOMER SERVICE! Thank you, Ben and Nick. Your fan, Trish.

Jut S.

3/15/2017

Man these guys are a life saver!!!!! My water heater wasn't working for FOUR DAYS!!!!! So I had no hot water for FOUR DAYS!!!! So then I saw this company in yelp and Within 30 minutes!!!! I got one of the guys out here and he fixed it super fast! Now my water heater is fixed and everything is gravy!!! Yyyyaaassss!!! Shout out to these guys! They are awesome!

Neal O.

09/10/2020 12:00:00 SA

I just got really killer service from these guys. Extremely prompt, good communication. Arrived when he said he would, quickly fixed my sink, charged less than the other guys quoted, and was super personable and friendly the whole time. Highly recommended.

Willie L.

10/18/2022

Fantastic experience! My bath tub drain was broken and they came the next day and fixed it within 10 minutes for SUCH a reasonable price. Will 100% use them again for any plumbing issues!!

Hue Q.

06/05/2022 12:00:00 SA

It's been a pleasure working with Nick. I'm a realtor and I've always recommended my clients to do a sewer and plumbing inspection because you never know what you find. Finding out earlier is gonna save you thousands of dollars. I've always went with this big plumbing company which I'm not going to name. Just to show you a big company doesn't always mean they are good, it's always a hit or miss with them. They've missed certain things that have cost my client lots of money to repair. One of my client reached out to Nick and was extremely impressed by his experience and knowledge. He said Nick also provides a wonderful service. I had to find out myself so when one of my buyer needed sewer and plumbing inspection I called Nick. Sure enough he made time to go to the property and did an extremely thorough job. Basically gave me a detailed examination of the plumbing of the home. You can tell he is very passionate and takes pride in his work. Safe to say I have a new plumbing company that I can recommend to all of my clients

Makiko W.

02/01/2020 12:00:00 SA

Free Flo Rooter & Plumbing was overall fantastic. Quick response to the quote request online and scheduling time was super easy. Steve were punctual with the appointment time; explained the problem thoroughly and offered professional solutions. I highly recommend to anyone who is looking for a reliable plumber. Thank you Steve!

Ms T.

3/29/2021

Once again FreeFlo came to the rescue! Knowledgeable, efficient and GREAT customer service!
A big shout out to Anthony who was able to come earlier than expected and kept me up to date the whole time.
Problem solved quickly and efficiently once again. Thank You!!

Angelina K.

4/20/2020

I called Free Flo because of the yelp reviews and Steve and his partner came and fixed several issues. They replaced my Moen shower cartridge, re-seat guest bathroom toilet with new wax ring, replace faulty angle stop for guest bathroom toilet and lastly, replace disposal unit with new one, which was Convenient since they had a new one with them. I would definitely recommend them, thank you!

Teresa S.

1/15/2019

I've called five or six plumbers since moving to Pasadena and no one compared to Free Flo;)!!! Service is timely, reasonable, and super efficient. I've used them twice in the last month (for different issues) and they exceeded my expectations both times. I dread calling any type of contractor and FF totally changed my perceptions. Nick was super friendly, personable, and makes you feel at ease (as opposed to feeling stressed about having someone working in your house). He worked carefully and diligently and fixed the problem both times:). I also appreciated that he was conscientious and cleaned up the work areas better than he found them. Definitely a lifesaver and overall great experience. I will recommend them to friends, family, and neighbors. Many thanks to Nick for making this such a positive experience;)!!!

Wendy W.

3/28/2020

Free Flo Rooter is hands down the best plumbing service you can find ever, period!

They are actually called by my landlord for the Condo I am renting. They are his regular plumbing service people. I had a flood issue 2 weeks ago in my back backyard patio when the heavy raining just started. It was Friday afternoon/evening, heavy rain, and comes with the crazy traffic of Los Angeles.... Ben answered the call and told my landlord that he will try his best to get to the Condo around a hour depends on the traffic, and they actually showed up early!

Normally the water exits fine in the backyard, but the heavy rain damaged my adjacent neighbor's roof gutter, so its dumping all the collected water from the roof all into my backyard. The aggregated and excessive water was too much for the storm drain to handle, by the time Ben arrived with his associate, the water was ankle high already. They changed into the jumpsuit, pump out the water and run the snake for find out what was run in the pipeline that is not exiting the water as it suppose to be. All in a quick 30 minutes or so (maybe even faster....don't remember exactly how long since my landlord came and he took over the situation afterwards).

The identified the issue cause by the neighbor unit actually took out their storm drain, therefore the water will not going to the main storm drain as it should, but actually hitting a blockage. The rest was given to HOA to handle, since the matter was related to multiple unit. Anyhow, the guys from Free Rooter is professional, polite, and actually very helpful. They don't overcharge or even charge on service that they are not going to do, and they won't force you to do any service that you don't need to.

Their quality is hard to come by nowadays, at least much better from some other handyman, plumbing, or house improvement service that I had encountered in years. Highly recommended!!

Aivi D.

12/15/2021

Our basement got flooded after a big rain and our hot water heater stopped working. Initially, my husband tried contacting multiple agents without much success and one gave us a very expensive quote even before coming to our house. Luckily, a friend referred us to Steve. I contacted him and he immediately got back to us and came to help us the same night. He helped us successfully light the pilot and pump out the residual water. With Steve's help, we finally had hot water to shower.

Yvonne M.

5/23/2020

Nick responded to my call by coming to our house within an hour on mother's day, and he was so calm and thorough as he explained our options to solve the problem. He was fair with pricing and responsive to every question. He found a workaround when our old layout was not ideal. I'm pleased that I have found a plumbing service in the area that I feel good about since our past plumber retired and Free Flo will be the service I call for plumbin help in future.

Kacey M.

1/18/2023

Had a minor kitchen sink leak - thought it was the piping.

Ben? (i believe his name was) came by and replaced the piping, initially it looked good. A day later I noticed it was still leaking but not from the pipe. Ben was able to come by the next day and repaired the issue without an additional fee.

Great work, great service and timing - very reasonable prices as well.
Definitely recommended.

Sue H.

04/10/2018 12:00:00 SA

The main sewer line in my house was backed up so I had nasty stuff coming back out into the house. I called Free Flo late at night and they responded immediately. They could come out late at night as well, but I opted for an early appointment instead so I didn't have to pay the extra fee for after hour service. Very well organized company, as I called the next morning to have an approximate time when the guys would be out. Someone else answered the phone, but he was well aware of when and where the guys would be out. Ruben showed up promptly after contacting me and fixed the problem immediately. Price was very reasonable as I have had this problem before so I knew what the problem was and what I paid before. Very professional and reliable service. Do not hesitate to contact these guys if you have emergencies!!

Jingren L.

07/05/2022 12:00:00 SA

We had terrible clog in the drainage system in house. We made appointment with Free Flo Rooter to come to solve the problem. The Company sent Patric to work on this project. Patric is a very nice and thoughtful person who is also very good in communication. He came in and tried to find out the problems and told us what the solutions would be. Then he began to work with his co worker Kelvin. After solving the problem Patric explained to us what it should be done if such problems happen again. We are lucky to have Patric to come to help us. Free Flo Rooter is a good company you can trust.

Robert M.

04/07/2020 12:00:00 SA

Nick came out to unclog my kitchen drain today and did an outstanding job. They fit me in to the schedule last minute and Nick was professional, detail oriented, gave me some good information on how to avoid the problem in the future and followed up. Highest recommendation.

Jamie S.

2/24/2020

Wow. Ben just left and it was the most pleasant plumbing experience I have ever had. He completed the job in no time and was so wonderful with my kids, who were screaming in the background. I'm so glad I found a plumber I can trust and plan on using them again. Can't recommend them enough.

Adrian P.

12/26/2019

Discovered I had a leak on my hot water heater supply line on Christmas day. We were without water for an entire day. We called Free Flo this morning and they said that they could have someone out between 11-1. Not only was Anthony early but he had the issue fixed in under an hour. I highly recommend Free Flo Rooter and Plumbing.

Jeff W.

12/05/2016 12:00:00 SA

I highly recommend free flo rooter! We had a clogged bathroom sink this weekend. I sent an estimate request and within minutes they responded to me. We set up a time between 4-6pm and they were here right at 4! They quickly unclogged our sink and were very nice and professional. They also had the best prices from the 6 or so other companies I got estimates from. I will definitely use them again if needed and recommend them without hesitation. Highly satisfied customer!!!

Tanya H.

3/26/2020

This was our first time working with Free Flo and it was a great experience. Our kitchen sink started leaking so I contacted them for an estimate. They got back to me within minutes and set up a free appraisal for the next day. Nick was very communicative, came at the agreed-upon time and quickly saw that our garbage disposal had developed a hole. He returned the next day and was able to replace it within about 20 minutes for a very reasonable price. He was professional, friendly and efficient. This all happened during COVID-19 times and he was very conscientious about maintaining social distancing which I really appreciated. We will definitely use this company again, they were a pleasure to work with.

Marc B.

7/24/2019

I have been disappointed by plumbers in the past, but I was happily surprised when Anthony showed up at my door. He was very thorough and descriptive in his explanation of the issue and I felt comfortable with the quality of his work. What seemed like such a daunting task for me was a simple fix for him and the price was very appropriate. When he was done, he promptly cleaned up after himself and left the bathroom looking clean! Crisis averted. Thank you Anthony and thank you Free Flo Rooter! Highly recommend.

Song R.

2/14/2020

The service is quite quick & professional , Steve spent one hour to fix my rain gutter spout, he dig, snake , remove the dirts and water flush the drainage, job done beautifully! Definitely will use this service again !

Scott B.

6/27/2023

I used Yelp Messenger to contact Free Flo. Ben responded almost immediately. We quickly jumped on the phone to discuss my water heater. He was at our house within an hour and gave me a quote for a new heater. That afternoon it was installed. Brilliant!! Nice to know I have a go to plumber now.

Kevin L.

09/01/2020 12:00:00 SA

My 20 y.o. condo is starting to have quite a few plumbing issues and these past couple years, I've gotten to know the guys from Free Flo quite well. Last night, the kitchen sink would not drain. After trying the plunger and some home remedies, I reached out to Ben, and as usual, he had Dino at our home within the hour.

The clog was pretty major... you can imagine 20 years of sludge build-up... and it was not draining even after several snakings. Anthony arrived for backup. And these two awesome guys dismantled the pipe outside and found it solidly packed for it's entire 8 feet of length. They were able to clean it out completely and the sink began to drain better than it has in years.

I can't overstate how much I love these guys. They're beyond professionals who care about their work. They actually care about the people they help. I truly consider these guys like family now. I have complete trust in them, and whenever I call them I know I'm getting the best, most reliable people around, who'll treat me like family.

Nelson P.

04/11/2022 12:00:00 SA

I called Free Flo Rooter this morning and Steve was at my home within 3 hours. Very fast and reliable service. He was very friendly and solved my kitchen sink stoppage. I will definitely use Free Flo for any future issues.

Nicole L.

04/09/2021 12:00:00 SA

tl;dr - Stop searching for your go-to plumber! Here they are - honest, humble, and reliable!

New homeowner + water hammer issues = stress. Anthony and Ben to to rescue!

They arrived on time, assessed the issues, and walked us through different options to troubleshoot water hammers. They happily shared their knowledge (20+ years in the industry - they've seen it all!). You can tell that these folks are a cut above the rest - truly honest and won't upsell you on something that may not fix the issue.

They also shared some tips on home maintenance knowing that we were new home owners (i.e. get your water heater serviced annually to extend it's life). I now know who to call when I run into plumbing trouble *knock on wood*.

Ian C.

4/30/2022

What can I say? This company is amazing. They helped install a new toilet fixture and also perform a descaling that was recommended by the inspector when we bought our house about a year ago.

Patrick was my main point of contact and he wonderful to work with, so knowledgeable, friendly, and candid. Willing to help you understand what any problems are or what your options are. He had the whole team who helped out were simply outstanding.

I had to do a bit of a search for plumbers, and I found my go-to choice.

wilson p.

12/31/2020

My roman bath tub faucet was leaking cold water so like everyone else with plumbing issues I went on Yelp to look for a reputable Plumber to fix my leak. The first company I called quoted me a few hundred dollars to fix the leak regardless of faucet brand and cost of parts. Then came Ben's company. I called and spoke to Ben who quoted me a fair price for labor plus whatever the parts cost to replace the faucet cartridge. I immediately scheduled an appointment after being sold on Ben's honest character. Ben arrived on time and fixed my leak in less than half an hour. I am very happy with his service, and now I understand why his company is rated 5 stars with many great reviews from his customers. Ben just gained a lifetime customer as well as all my future friends and family referrals that has plumbing needs!!

Keesha W.

5/14/2020

So disappointed. We had a new Fridge installed and ended up pinching the copper water line that feeds to the freezer. They came out and told me that the could not fix the issue without doing a 1600.00 job but would discount to 1100 because of Covid19. I contacted another plumber and he did the job for under 100.00 as it was an apparent quick fix.

Riley S.

2/14/2022

Anthony was the BEST help!! Such a kind guy who was communicative and solved our problem so well. Was sure to explain everything to me as well and made sure I understood the problem. Thanks Anthony!

Wilfred C.

04/08/2023 12:00:00 SA

Patrick called 30 minutes before arrival. He went to work right away. He was able to unclog our shower drain in a few minutes using a snake machine. He also cleaned one of our bathroom sink drain for free because it was a simple removal of some hair and dried toothpaste.

Patrick is friendly, courteous, and very clear of what he will do. He also cleaned up the work area.

Price is fair and I'm very happy with my experience. I definitely recommend Free Flo Rooter.

Debbie Y.

07/03/2020 12:00:00 SA

Steve at Free Flo Rooter is a savior!!

Prior to Steve, I had contracted a different company to fix my non-working shower, which turned out to be a nightmare! The previous plumber was un responsive to my calls; he would arrive late or not show up at all; he would tell me all the obstacles involved in my repair and inflate the number of times he had supposedly gone to the warehouse to get the part. He dragged out the job for 3 months until I finally fired him.

I called Steve at Free Flo Rooter and he immediately came out to examine the issue and then set up a follow up appointment to fix the issue. He finished the job in 1 day!!!! He not only explained the problem to me, but he also showed me in detail and reviewed what exactly needed to be repaired. Throughout the process he was super responsive to my calls, reliable, nice, and professional... he truly made me feel at ease during this stressful time. He also unclogged my kitchen sink for free!!

HIGHLY RECOMMENDED!!!!!! I will reach out to Steve for any future plumbing work! Thank you, Steve!

Jone H.

3/26/2019

My apartment bathtub water was backing up and the main drawing pipe is clogged by the tree root. I called Ben and his people Josh manage to came to check the same day and help us fix the problem. Great working attitude and very professional, we will call him again. Thumbs up!

Hunter C.

9/15/2020

I'll definitely be utilizing this company again in the near future for other plumbing needs. They scheduled the appointment with a 2 hour window and everything went very smoothly. Nick called ahead to verify that I was at home and then arrived exactly when he said he would. He was very professional and knocked the job out efficiently. I wish all projects went this smooth. Thanks again Nick!

Greg V.

12/04/2019 12:00:00 SA

I'm happy my search for a reliable, affordable, insightful, and responsive plumber is over. I've had a few experiences with Free Flo and they have been universally positive. I've always worked with Anthony and he's been great. But they also have good support services - when I got in touch through phone or Yelp I was able to communicate with someone at Free Flo right away, even at odd hours.

I had a number of plumbing issues building up (leaking outdoor spigot, a rusted out bathtub drain apparatus, slow bathroom drain, air gap overflow for a dishwasher continually overflowed), but I was afraid to fix them because of how hard it is to find a great plumber. I had a few guys come out, and I was instantly impressed when Anthony came along. He really helped me understand what the issue was in each case - in some cases directly contradicting previous plumbers (and Anthony was ultimately proven correct). The quotes I got from Anthony were always very competitive.

I had Anthony back again just today for a more urgent issue: our kitchen sink backed up. To make matters worse, in my overzealous plunging to unplug it I managed to cause a leak in our garbage disposal. In situations like this, timing is of the essence. I was impressed at how quickly Free Flo got me into their schedule. Anthony fixed me up in no time, and even managed to correct some things that were done incorrectly by previous plumbers for no extra charge. Luckily, I've got someone to do things right from now.

Lindsay M.

8/31/2019

These guys are great! Had Free Flo come out to snake a toilet and sink at my office in South Pasadena. I was told there was no need (other issues) and the gentleman who came out (didn't catch his name) fixed one minor issue we had without any charge. Sincerely appreciated the honesty :)

Kasinee N.

05/04/2023 12:00:00 SA

We had a broken toilet that needed fixing. Came to check out what was wrong and told us we needed a new toilet. So we ordered one and once it arrived, they sent someone to install it. Ari came to do the installation. He was very nice and honest. Highly recommend!!

Alex B.

06/12/2023 12:00:00 SA

Professional service. Quick turnaround. Good communication. So far so good. Replaced toilet wax ring and water heater. It wasn't cheap, but it's done.

Elayne K.

2/16/2017

Reuben stopped by (exactly within the time frame he said) and when he checked my kitchen sink and disposal, which I had been trying to unblock myself for 2 days and finally gave up, it was magically, overnight it seemed, cleared up! Maybe the two days of my own attempts finally kicked it, but the nicest thing of it all was that Reuben seemed pleased and he charged me a grand total of 0! No charge. Just said to call if anything else happens and couldn't have been nicer. Thank you Rueben, and yelp for the recommendations! You have a new, trusted customer, for any future needs, for sure.

Meg H.

12/08/2021 12:00:00 SA

We've used Free Flo Rooter two separate times. Josh and Anthony were responsive and friendly and, most importantly, did a high quality job. They'll be our first call when we have a plumbing issue from now on!

John S.

4/13/2022

Thanks to Steve, who was professional, on time, and thorough in servicing our tankless water heater today.

Wendy Y.

5/14/2019

Can't say enough good things about the technician , Nick. He was polite, professional and very knowledgeable for the clogged drain in my kitchen as well as problem on my toilet. This was the first time that I used this company , and will be the only one I will use from now on. I found them very honest and reliable, and did not try to sell me unnecessary services . For that, I will continue to use them for my rental units plumbing problems too. The service charge with the parts were very reasonable. I am very happy to meet Nick. He has not only a same name and same age as my son, but also has very pleasant attitude! He is the one to solve all your plumbing problem plus gas leaking issues.

Chris H.

1/31/2019

Nick was awesome, super nice and professional. Also, he cleaned up after the job was done and wore booties every time he stepped into the house. Highly recommend Nick and the team.

April N.

11/16/2019

I was having some problems with my kitchen sink. Not sure how, but something had gotten into the pipes and my drains were clogged. My sink was backing up when I was trying to wash my dishes after having dinner guests over and nothing was draining. I called a couple of places but ultimately decided on Free Flo Rooter because of their reviews and, honestly, because of how nice and patient they were over the phone with me.
They sent someone over the next morning and apparently I had a bunch of grease stuck in my pipes. Everything from start to finish took less than 30 minutes and it was such a quick process. Get this... he even put shoe protectors on!! I don't think it was really needed but it was so appreciated. No complaints here. Will for sure use them again. Thanks guys!

Sarah Y.

5/22/2021

So this is my 2nd review on Free Flo Rooter, specifically about my experience with Nick P.!! I had an issue with an old bathroom faucet and not only did Nick respond straight away but he was punctual, tackled the problem right away, and fixed it quickly. What I appreciate about Nick is his enthusiasm for his work as he always explains what's going on, and is super knowledgeable. The cost was incredibly reasonable but, more importantly, his positive attitude really goes a long way with me.
Free Flo Rooter & Plumbing will be my go to from now on!!
They are efficient, punctual, professional and good peeps!
Thanks again Nick!!!!

Harvey C.

1/19/2020

We had two backed up sinks and we were out of options so we called FFR. It was the best decision I could have made. They sent out a Technician named Anthony and he could not have been more helpful and honest. He told us exactly what needed to be done and what mistakes were made by the old plummer (before we got the house). He took video of the pipes that were defective before he did anyhting he priced it out (which was not bad) and made it happen. I am very grateful for FFR and Anthony for their honest and excellent work. Also, the work they did came with a solid warranty.

Kathrine J.

01/02/2014 12:00:00 SA

Another year and another save by these amazing plumbers!! On December 23rd a day before Christmas Eve I called them because my bathroom sink hot water is not coming out and I have 24 guest coming to my house for the celebrations. Berge came out right away and just by hearing about the situation knew exactly what was wrong and fixed it in matter of half an hour.

We were saved by Free Flo Rooter a day before Christmas Eve!!!

Just amazing knowledge about plumbing and so so helpful. I always will recommend them for plumbing.

Erin S.

6/16/2023

Contacted Free Flo Rooter on the recommendation of a friend after getting scammed by another plumber. Patrick came out super quickly and diagnosed the issue, and let us know we had to replace our sewage pipe. It was a big job, and not cheap, but he quoted us a fair price, and did the job quickly and efficiently. He was super responsive, came on time, and explained everything he was doing for us. It's so nice to have a plumber we know and trust; we just called him to fix our garbage disposal!

Rachel E.

03/01/2022 12:00:00 SA

We had an amazing experience with Nick at Free Flo Rooter & Plumbing. First, he came exactly when he said he would so we didn't have to wait half a day for him to show up since both my husband and I work. Then when he came he immediately handled all the problems and was so honest about it. In fact one of the problems we had was with our dishwasher but Nick told us that because it was on warranty it wouldn't make sense for him to fix it since we could get it taken care of for free. He told us exaty what was wrong and what parts we would need. Everything that was fixed is working perfectly now. We would highly recommend them to anybody and as much as we don't want any more plumbing problems, we will definitely use him again.

Austin I.

8/31/2020

We have been so impressed with the work of this company. Nick and this team are our go-to people and come periodically or anytime we are in a rut. We have children so we never know when things go wrong. Professional and such outstanding service each and every time. They are hands down knowledgeable and work with you and your schedule.

This last time we were estimated to pay $1400 in costs but the price was lowered down since they were able to fix it a better way than what was proposed. Nick even checked if we had any issues around the house and fixed a sink and toilets that we didn't notice needed fixing. He does such meticulous work and makes everything look so easy. We know he has our best interest in mind so we are happy that he caught all that needed to be fixed in one stop!

They are hardworking, consistent and overall the best and honest service you can find! They are highly recommended by us and we do not doubt you will find it so as well. Do not hesitate to call on your friends at Free Flo Rooter and Plumbing and most especially Nick- we never hesitate!

Xiadani V.

10/19/2021

We had a leak under our kitchen sink and went to yelp and found Free Flo Rooter & Plumbing. Everything was great, from scheduling to the work done. We had Nick come out and he immediately diagnosed and fixed our leak. Definitely recommend anyone to Nick and Free Flo Rooter !!

Gentre T.

02/04/2019 12:00:00 SA

Sooo Nick came out and did an inspection and gave me an estimate (about 65% what i had been quoted by other plumbers). When he came out to do the work, he discovered that my main sewer line was ancient and leaking (he had shown pics from under the house that led him to believe that that may have been the case, but we were operating on optimism). Ten hours later, 100+ feet of 70 year old cast iron was being loaded into his van and my plumbing is better than ever. Even got a follow up text two days later to confirm all was still well. Excellent work, excellent customer service. Nick is now my go-to guy for all things plumbing!

AZ D.

10/26/2019

Very satisfied with their work. Josh was very friendly and polite ... not to mention his professionalism. He came, took care of the problem and cleaned up after him. Even helped me tighten a loose faucet without hesitation. I will definitely recommend them for any plumbing issues. Keeping them in my contact list.

Jess D.

4/27/2019

Anthony was prompt and thorough. He even knocked a few bucks off the bill because he had to leave to get a longer snake (our entire building has major plumbing issues). When Anthony returned he brought Josh who shared photos of his bulldog (we have a pug who supervised the work being done). I'm giving their card to our property management.

Mari K.

04/05/2020 12:00:00 SA

We had a sudden leak coming from under the flooring. We searched and came across this business on Yelp. We were not disappointed. Even during this crazy time of social distancing and wanting to be as careful as possible, they were professional and courteous. They came prepared with masks and gloves as well! Steve, Ben and the rest of the guys did a great job and I would definitely do business again. Thank you!

Parisa K.

3/17/2019

No surprise they have 5 stars. Great service. I had issues with a water heater on a Sunday and Ben came out immediately to help. He fixed the issues quickly and was a pleasure to deal with. Highly recommend.

Christa H.

11/14/2018

I only like to write reviews when I'm satisfied with the outcome and I'd have to say I was! Josh and his team repaired a pipe burst at my parent's home and also referred us to a restoration company when home insurance was lacking to get back to us.

They were professional, respectful, clean and quick! They made sure to clean their area before leaving. I highly recommend them and will definitely use them for the future.

John L.

11/27/2021

Had another issue and Steve helped out again. Communication was good especially considering it wasn't the easiest situation on my end, and the pricing was fair.

Janet M.

7/21/2021

They are very responsive and clear in communication (email, text, telephone) of when they can come, what the problem is, what it is going to cost and how they can fix it. In the past few years we've had a couple different issues with drains inside and outside of our house and everything was quickly resolved, fixed, and cleaned up. Thank you!

hsindy c.

09/10/2019 12:00:00 SA

This review is from yesterday.

I had a great experience with Free Flo Rooter. Basically we had a sewer line clog that needed to be taken care of. Ben was punctual, extremely professional and thorough in his work, and really efficient too. Friendly personality to boot as well.

I was initially a little skeptical about their great Yelp reviews. It turns out the Yelp reviews are legit, and I would definitely work with Free Flo again. Thanks Ben, great job!

Lorraine Z.

4/20/2020

I honestly dislike writing reviews but I just had to for Free Flo Rooter & Plumbing. After all, they deserve it for the outstanding service they provided us. We had a problem with our kitchen sink plumbing. There was a galvanized pipe that was leaking and needed to be replaced. We were hesitant to call any plumbing company, but we were desperate after two different handymen couldn't remove the stubborn, rusty pipe. Ben and Josh were the two gentlemen who came to our rescue. They were very professional. They arrived on time wearing masks, gloves, and they even removed their shoes before entering. They were friendly, knowledgeable, and honest. They didn't try to upsell us any unnecessary repair work. Ben and Josh promptly and easily fixed our problem and took away our anxieties. Don't hesitate to call them! We highly recommend Free Flo to everyone!

C M.

11/21/2022

Service was prompt and actually was able to provide service hours earlier than originally scheduled. Repairs were made for my tub drainage within an hour. Repair estimate was given with photos of the repairs that were needed. Would utilize their services again in the future and recommend them to friends and family in their service area.

Jay P.

1/19/2019

Very nice people who respond quickly to emergencies.

Sidney Z.

12/22/2018

Finding a good, honest, reasonable plumber now a days is like trying to split a hydrogen atom; difficult, if not damn near impossible. Our plumber from 1998 till 2015 was exactly the fore mentioned - a very good plumber. Regrettably he retired.

Then started our three year adventure trying to fill that void.

Some were OK. Some were good but pricey. Some were bad and pricey. Some were nice and some were not. Some were inept and others came to fix your problems and in the process, create new problems. Esh, what a mess!

But, living in the hills of Encino we need our sewer lines de-rooted twice a year, and that's that! So our ongoing search continued with the last plumber we used snaking our lines for $165 and all the while trying to up-sell me new pipes for $21,000. This guy was grifting so hard and not paying attention to the job at hand, that his $165 snaking lasted us less than 2 weeks (usually lasts 6 months).

So, low and behold enters Free Flo Rooter & Plumbing from Pasadena. These people mean business and do not want a one time client. They want a client for life and treat your situation as such. They got down and into our problems with ease and professionalism I haven't seen in years. Josh, was at the helm in my driveway doing his thing and wham-bam and thank you, we were flowing like the mighty Mississippi.

So, I think we hit a winner today. Our three year search could finally be over. So far we are golden. I have a real good feeling about these guys.

Samantha H.

10/07/2021 12:00:00 SA

As likely expected from all the prior rave reviews about this company, Nick and his crew are exceptional. In particular, Nick has excellent customer service, attention to detail, and responsiveness. I honestly never thought I'd be so trusting of any plumber, but Nick is legit. He is a no BS, honest guy who just wants to give you the best service possible. A true one in a million professional.

We originally called up Free Flo for a routine cleaning of our sewer system. Nick came the same day (after his regular work hours) and walked us through our entire sewer system, saying that we had no issues and great piping. Sensing he was trustworthy, I asked him about additional work we needed replacing our 15+ year old water heater. Nick informed us about possible rebates and what models he would recommend. When Nick came back a couple weeks later to give us a final estimate, he did a thorough check of our piping under the house and discovered that we had a gas and sewer pipe leak caused by another contractor we had working on our house a day earlier. If there is a higher being out there, he/she must have thought we paid it forward at some point because Nick serendipitously dropped back into our lives that day and essentially saved us and our dog from gas poisoning/a gas explosion!

Nick was back 4 days after he gave us the final estimate to complete the work. He kept us updated with photos/videos documenting all the issues he found as well as completed work (see example photos in review). His crew was friendly and completed the job in a day (cutting a hole in our exterior wall to reach our leaking pipe, replacing incorrectly-sized sewer pipes, replacing a water heater, bracing our pipes, reconfiguring piping at the front of our house to combine sewer lines).

If you're looking for a reliable plumber with great service and quality, call up Free Flo and ask for Nick! He's definitely going to be my go-to for any future plumbing services!

Michael K.

08/10/2019 12:00:00 SA

These guys are great! A few months ago Ben and his crew came out and replaced all our return lines. They are professional and very competitive with a fair on the price. Can't recommend these guys enough!!

Update we had an issue at our rental house where the shower would not turn off. Nick came out immediately and fixed the issue. Again these guys are Awesome!!!

Justin D.

9/21/2021

My kitchen sink was backed up and I needed help FAST!! Nick said they were busy, but he would make sure to squeeze me in. He showed up, even removed his shoes without me asking, and 20 minutes later, my sink was as good as new. HIGHLY RECOMMENDED.

Lisa J.

02/03/2023 12:00:00 SA

I really appreciated Ben and his team working on my house. I had backed up drainage and Ben cleared it out so quickly and efficiently. The quote they gave me was definitely less than what others have quoted. I also had some toilet leakage as well, and Ben identified the problem immediately and recommended the best solution without overselling anything. My plumbing issue wasn't an emergency, but they still came out the day after me reaching out. Due to my house's old age, I have multiple plumbing issues every so often and I will be contacting Ben every time going forward. Highly recommended!

Meg M.

1/30/2020

We have had Free Flo work on 3 of our properties over the last year. The work is always thoughtful, thorough, honest and top quality. They are amazing with our pets and the baby (when you redo your plumbing you see a lot of your plumber!) They are the best!

S C.

2/26/2023

I had a backup issue with my bathroom plumbing and I called Free Flo when my original plumber who came by was unresponsive. Free flo was very responsive and told me they could get a tech out within 1-2 hours. Patrick came and after looking at the issue, helped me to understand what needed to be done. He was very helpful and informative and accommodating to my requests.
I was happy that I called them and they fixed the issue quickly!

W B.

1/19/2020

I emailed the company late afternoon on a SUNDAY and they predicted they'd be here between 8-10pm, which I thought was great. THEN Josh called a half hour later saying he was on his way. He was polite, professional and examined the problem - letting us know that it was probably residual water damage from a toilet overflow the other day and not a leaky pipe. He didn't even charge us for checking it out! JOSE IS AWESOME and we will definitely call this company for future plumbing issues.

Andrew D.

12/20/2022

Patrick was super nice and fixed our toilet quickly. Will always be using these guys for any plumbing issue we have.

Pat R.

6/13/2019

For years I have used a family owned plumbing business, but as loyal as I was I could no longer accept their rising prices, and lack of call backs.
I found Free Flow just by luck the other day.
While sitting at the hospital I called today 6/13/2019.
Explained my situation. Would not be home until after one, and my husband was old and could barley walk, so I needed to be there.
Not a problem. They were more than willing to help me.
I came home quite down because of my own diagnosis and was trying to figure things out.
Along came Anthony. Total stranger, but a personality that just was so refreshing.
I knew after meeting him that I had found my forever plumber.
One less thing that I had to worry about on a very long list.
Anthony was neat efficient, knowledgeable and most important honest and caring!!!
I will need an old pipe replaced although he thought it might last another year.
How honest is that!
But time may not be on my side, because of my own health issues, and I explained that I had to leave things in perfect order for my husband, as he would need a caregiver. if I were not here.
As hard as it was to hear that this old house needed a new pipe.
I know Iam in very good hands.
Thank you Anthony for your positive presents when I needed it most, and thank you Free Flo Rooters
Pat
Pasadena Ca

Avi O.

11/27/2019

Very professional and courteous. Cleared our kitchen drain very quickly and cleaned up the area very well.

Pebble D.

8/14/2023

We had an incredible experience with this company! Anthony was awesome! He was timely, friendly, and he got the job done quickly. He even helped explain how some of our piping issues began and how to avoid them in the future. We really appreciated how friendly and easygoing he was. Will definitely be using this company again!

Keeley N.

05/01/2020 12:00:00 SA

We have an old house with galvanized pipes. Another plumber who came and did a patch on an irrigation pipe in the backyard a few days prior had told us that our only real solution to stop the leaks was to repipe the whole house in copper for $25K. Thank goodness we called Free Flo.

Anthony and Dino came out to our house and immediately put us more at ease. Anthony took the time to look at our home, listen to our situation, and think logically through what the best solution for us would be. He explained the technical details of what the issue was, what options we had for resolution, and the pros and cons depending on which option we went with.

It is really refreshing to feel like you have someone intelligent looking at your system and not trying to screw you over. The fix was fast, affordable, and, dare I say, a fun experience overall. A repipe of the house was not necessary (at least not for this problem). Really glad I sought a second opinion. I will 100% call Free Flo for future plumbing issues and work with Anthony and Dino again. Thank you so much for getting rid of our headache!

Jacob F.

05/12/2022 12:00:00 SA

Pipe to sewage line was backed up, they came out in a timely manner, fixed it, and did a great job. We also haven't had any issues since!

Would work with them again, hands down.

Brian T.

6/25/2020

5 Star Service! I highly recommend this business. Anthony and Dino were amazingly quick to fix the issue and super friendly. Thank you guys!

Wendy K.

06/06/2016 12:00:00 SA

Great experience! Ruben came to the rescue -- on time, reliable, kind and honest. I cannot say enough nice things about how helpful he was. I am glad to discover a good honest plumber and I'm sure we will be using Ruben and Free Flo again. I also found out their company does volunteer work for a pet rescue~ you gotta love that, too.

Ruth I.

05/12/2019 12:00:00 SA

Excellent Service, I had a emergency back on October 2018 on a Sunday late afternoon and couldn't find any plumber to come on a Sunday on short notice. Very professional and clearly know what they were doing, even pointed out the mess that the previous plumber's have made. Ever since then I haven't had a problem in my unit. Thank you Nick
I highly recommend pet_frienfly_plumbers

Dedektd R.

3/23/2020

These guys were awesome. They figured out the problem right away and fixed it with no problems. Totally professional, on time, explained everything and beyond nice. Also taught me a valuable lessoon about rice and garbage disposals. Thank you for the tip. Nick was the best. Highly recommend.

Kelly D.

11/28/2018

I found Free Flo Rooter when I had been in a crisis with my water heater not working for over a month. We wanted to fix it ourselves before we had to hire someone and so this meant 50 degree showers which was as terrible as it sounds. I finally gave in and looked up the best plumbers in North Hollywood. They had glowing reviews and 5 stars and now I see why. They replied to my online inquiry message so fast! They called me right away and told me they would come out for a free estimate same day and came within a half hour. I was ecstatic about them coming out asap. Ben came out and found the problem in a matter of minutes and was fast, efficient, and friendly. Thank you so much! I will never call another plumber. You are a life saver and I will recommend you to anyone who needs plumbing work. :)

Cindy S.

5/26/2023

Came out on time and promptly repaired my issue with the gas line connecting to my dryer. I appreciate the wonderful service provided. Cost was also reasonable and they offered more than one solution. Thank you!

A M.

4/24/2020

Very fast response and quick professional service for an outdoor sprinkler problem. Showed up in mask and gloves -- this review is for work during covid-19 quarantine-- very professional cautious and great work. Could fix the major pond we had in our front yard from problem same day. Highly recommend.

Richard K.

1/21/2019

I had a drainage issue on my kitchen sink, i wanted to get it hydro jetted but they recommended replacement since the condo was built in the 1950s. Ben and his worker came out that day and cleared the drainage and didn't charge me since I decided to replace the 20 ft pipe. They came out on a pooring rainy day and got the job done, sure enough i looked at the old piping was in pretty bad shape. Im glad i got it done and prices were very reasonable.

Gina C.

6/15/2023

Ara came to help clear up our kitchen sink drain. First he took apart of the p trap and cleaned out all the gunk and accumulated debris. Then he took all the parts, cleaned them out, and inspected all the washers and seals. Next he snaked 50 feet of the drain 3 times before reassembling the p trap with new parts where needed. The sink now drains like a black hole! He was done in an hour and cleaned up nicely. Thank you Ara!

Dara D.

9/30/2019

If you're looking for a plumber and/or gas line repair service, stop reading reviews & just call Free Flo. Nick the plumber has come to our newly purchased home for multiple projects (hydro jet, main water shut off & pressure regulator valve, gas venting from hot water heater, etc.) in the last few months. He always takes the time to get the job done right & answers any & all questions we have. The Free Flo folk are honest & fair pricing. Ring them up.

Vincent A.

03/07/2023 12:00:00 SA

Ara was super helpful and explained everything to me. He demonstrated what was going on and gave me a very fair price. Highly recommend Free Flo Rooter!!

Gina P.

4/24/2023

Called on Saturday after hours. Patrick came out right away and was very professional and friendly. Fixed our problem right away! Would definitely recommend.

HIecel C.

08/05/2020 12:00:00 SA

I hope I can give them a lot more of stars

Free Flo Rooter & Plumbing services saved us a lot of money. They are very straightforward and honest!
Transaction was easy and service is fast. We have been looking for several options but thank God we chose them.
Steve made our day today
He was so nice from the start and considerate!

We will never hesitate to recommend them to friends and relatives who will need such services!

Lazara family from Pasadena

Kevin S.

10/02/2020 12:00:00 SA

There is a dripping and the cartridge needs to be replaced. One plumber complained that this is challenging for him to replace because he couldn't pull it out; the other handyman said he could open the stones and replace it. So I called Free Flo rooter&plumbing. Ben came and he fixed it without breaking the stone. I wouldn't tell u how he did it but it's like a magic! The price is very reasonable. This is the best plumber I ever had!! No wonder he is always busy because people know he is good. But the appointment is not hard at all.

Sharona C.

5/23/2019

I have been looking for a reliable plumber and have had no luck. Honestly I got lucky I found this company. Nick was my plumber. He was super in every way. Professional, reliable, knowledgeable and courteous. He took his time and asked me all sorts of questions to get a sense of the house and what the issues were. I could not be happier.
He is one of those guys that you can hardly find anymore. Highly recommend them.

Falcon S.

09/11/2018 12:00:00 SA

I hate plumbing issues and shady plumbers and the headaches of dealing with both. We have old pipes, so every couple of years I'm forced to do just that.

Only this time, I found Free Flo and these guys are fantastic! Great work, great price.
They got right back to me after contacting them. Ben showed up right in the middle of the window he said he would be here, with a call to tell me he was on his way. The job ended up requiring more work than either of us had originally thought. But he honored the estimate.
We got to talking. Very cool dude. He explained that his business philosophy is being upfront, reasonable and doing the job right. Well Ben, you nailed all three.

I seriously and honestly can't recommend this business enough. Six stars if I could.

Dean R.

9/29/2018

After calling 3 other plumbers on Saturday morning, who were unable to come out until Monday, I called Free Flo....and I'm so glad I did.

I was told that someone would be there within 90 mins, and Ben arrived in under 60 mins. Within 30 mins, he had cleared the kitchen drain with several passes of the snake and everything works great. I highly recommend Ben, and Free Flo, especially if you are in a rush or have an emergency.

KG S.

1/20/2021

Ben + Luis were absolute pros. Had a line break emergency AND a sink clog, and they were timely with their arrival, quick to fix the situation, completely transparent about the issues and associated costs. I've used other local companies before but they've been expensive and unreliable. I've found my plumbing go-to now!

Stephanie H.

4/29/2021

Incredibly fast service. They were both incredibly nice and helpful. I will definitely be recommending them to my friends and family. Will use them again for any future plumbing issues!

Kendall M.

01/05/2023 12:00:00 SA

This is short and sweet, just like the service I received from Free Flo. They answered the phone, came in less than an hour, fixed my sink quickly and were kind and respectful of us and our home. Patrick and Ricky are highly recommended as they were extremely professional and more than competent. Call them if you want quick and courteous service!

Sh W.

9/18/2021

We had a clogged tub drain that was 100% blocked and found Free Flo Rooters thanks to YELP. It's hard to know if someone is trustworthy without having personal experience but when we met Nick we felt the good reviews were justified. He is knowledgeable and kind, always gave timely responses and texted to let us know when he was on his way. In the first inspection he gave us pointers on what we can try without charging us because the company policy is that they do not charge until there is a resolution of the problem. When the things we tried didn't work, we went ahead and scheduled the repairs. Nick was very thorough in explaining the work that needed to be done and the time frame. As we were having out of town guests and this is our only tub, we asked Nick to schedule the work as early as possible. He was able to move up the timetable so that everything was fixed in time, including an unexpected issue with our sewer line. We are very thankful to Nick and his crew at Free Flo Rooters for their help. It made something that could've been a major headache much easier to handle and gave us peace of mind that everything was done well. Would definitely recommend them.

Warren C.

05/03/2023 12:00:00 SA

I have two clogged courtyard drains that need attention so I called around to find a 'hydro-jetting' solution. I figured that at the least I know enough to understand the next move required. I called a few companies and this one was the first to respond. A gentleman named Patrick came out and we analyzed the entire situation together. He also called his office and spoke with one of the bosses (I assume) so that he could fully assess and respond to my needs the best they could. Over time, perhaps thirty minutes, Patrick was able to tell me the pros and the cons of different approaches to try to fix the malfunctions and in the end I decided to wait a few days. So, why do I write here? The savvy input from this company allows me to plan for both now and the future. This problem I have is not going to go away by itself! This one company is the one I will call when I decide to proceed. In my opinion, they're making the right moves to build a reputation built on trust. They are building their business. Too often, I see operators chase a fast buck so hard that in the end, they get nothing but disdain from me. Patrick, Ben, Steve, these are the names of the people I spoke with yesterday. 'Top of mind'.... you guys know how to stand out. Thank you.

Seammala S.

05/01/2020 12:00:00 SA

I called Free Flo Rooter one evening (pre-covid) because my toilet overflowed and created a small flood in my bathroom. I spoke with Ben and he was able to send someone over the same night.

Nick came to fix the toilet and was great. He explained why the toilet overflowed and took the time out to communicate what he was doing while fixing the toilet. He also noticed other issues with the toilet and the tub drain and fixed them at no extra cost. Once he finished up, he made sure to clean up after himself. A few days later, our toilet handle finally gave out and we called Nick again and he helped replace it. He gave me and my boyfriend some great tips for maintenance and general plumbing education that we really appreciated.

He's a great guy who is professional, knowledgeable, courteous, and really friendly.

I am really happy with the service I received and highly recommend them. I'm glad that I have a plumbing service that I can always rely on, especially because my house is circa 1914.

Jacob W.

8/30/2019

We had Anthony out to our house to do some work on our water heater. He was great! Let us know what was going on, how it could be fixed, and did great work. We will use Free Flo again because of him!

Danny P.

3/28/2019

Truly as good as it gets. We used Free Flo for a new sewage line out to the street and not only were they the most affordable around, they used technology which avoided crazy trenches. Best of all, they couldn't have been more competent or nicer. Nick was the main guy on the job, and he was friendly, explained everything super well, and my toddler son fell in love with him as well. We used them once before for a blockage and that interaction with Ruben was awesome as well. Couldn't recommend anyone higher for a plumbing job. Thank you, guys!

David S.

6/26/2023

Had a really good experience with Anthony and Ben. Anthony was very personable, accommodating, professional, and skilled. They gave me a quote and Anthony started working on my broken, and leaking, clean out pipe that day. They came back after the weekend and finished the job, even offering to work on Sunday, which we declined.

His crew replaced all the drain pipes under my house and added another clean out in one day.

Anthony did a rough stucco patch for the area he had to break out and rough patched a drywall area. He put plastic down and used shoe covers when he worked inside. He cleaned up all of the area they worked on. They put the lawn back in place reasonably well and hosed off everything else.

Will be using them again for my future plumbing needs.

Joshua S.

11/21/2022

Had some drainage issues on a late Sunday afternoon...called Free Flo, they picked up right away and said they could get someone out in the next few hours. Received a call from Nick even before the time window they had committed to.

Nick came out, quickly figured out the issue, and was extremely communicative about showing what was happening and how he was going to fix it. He was completely focused on solving the problem properly and making sure I understood what was going on. He fixed the problem perfectly and even followed up the next day to make sure everything was still looking good.

If you have a plumbing problem and you want someone who is 100% honest, completely ethical, extremely knowledgeable and very respectful, call Free Flo. I had never used them before but they did a 11 out of 10 job.

Su W.

10/20/2017

Gave me fair estimate over the phone. Ruben came out, unclogged my kitchen sink, did a clean job. Very nice guy, I am very pleased with their service. Thank you!

Sa B.

10/13/2022

Anthony was amazing! He not only was experienced and knowledgeable but also a pleasure to work with. He quickly identified where the leak was in my sink and solved the issue. I would totally recommend him to my friends and family!

Lady L.

09/06/2019 12:00:00 SA

This is not my first time calling these guys and definitely not my last. I love this company!!
They genuinely care about the customer and they are reasonable.
Steve came to my house in an emergency situation. He dealt with the issue at hand but also had to come back as I needed a new faucet and was dealing with a warranty and had to wait.
Steve returned when I had the faucet and fixed everything.
Super team!!

D P.

12/24/2021

I highly recommend these guys! Our plumbing was completely backed up. It was the day before Christmas, and had been raining for over 24 hours. I called them around 9am and talked to Ben. He said the first available time for someone to come out was between 5-7 pm (which I took), but that it might be sooner. An hour later I got a call from Nick, who said he could be there in 1/2 an hour.

Nick was amazing! He removed the roots that were clogging up our sewer pipe, and then had us run water in all our sinks and tubs. He discovered a secondary blockage in the smaller drainage pipes, and cleared those out too. He was completely thorough, friendly and professional, explained what he was doing the whole time (now I understand our plumbing better!), and made sure everything was working perfectly before he left. I appreciate the fact that he communicated so clearly, and showed up exactly when he said he would. Totally reliable, and a really nice guy.

When this happened I assumed it would cost us a fortune to take care of it, especially on such short notice and in the middle of the holidays. So I was shocked at how little he charged us. I would immediately call Free Flo Rooter again if we have plumbing problems in the future.

Sean O.

4/27/2023

This time our sink was leaking and the extended pipe was kind of cracking. Ara arrived earlier and quickly replaced everything nice and clean. Great as always. Thank you guys!

Boris T.

04/09/2022 12:00:00 SA

Courteous, professional, straightforward. The first three words that crossed my mind when Nick finished his inspection. Right off the bat from the phone call, he was super detailed, demonstrating he knew his stuff. Once he showed up in person he was just as thorough and put all out effort into the task. I hope you never have to call a rooter or a plumber, but if you do, give this company and this awesome human being a call. He even took off his shoes as he entered my place.... So courteous!

Victoria B.

12/13/2020

If I could give Nick more than 5 stars I would. I contacted late at night for a clogged toilet and the next morning he was over at 9 am. He was so thorough, enthusiastic, and clearly explained everything to me. He really went above and beyond to diagnose and fix our issues. And didn't charge us a dime. If that's not amazing service I don't know what is. Highly recommend!!

eli r.

07/10/2020 12:00:00 SA

Text this morning, and they made it out this early afternoon. customer service, response, and service all around! For those looking for honest and well rounded plumbers, this is the place. My only hope is this review helps those looking for GREAT and TRUST worthy service. Thank you Anthony and Ben! You guys were GREAT!

Vince P.

6/17/2015

I used free flo rooter & plumbing again, and I have to say these guys are the best. Ruben, you are awesome! Thanks again

Jonathan B.

8/28/2018

Called Free Flo to clear out a stopped up sink in the break room at my business. The response was prompt, and the service was great. In addition to clearing the drain, they checked a few other potential problem areas in the building, and even checked with the neighboring company that shares the pipes. Everything checked out. And they left the area cleaned and looking great. Very good service; I'll definitely be calling them for any future plumbing needs.

Kofi T.

5/26/2021

Super fast, great service..we had a clog in our upstairs tub they were able to figure it put in about 15 mins and were done. I'm working from home, so I was on and off calls, which they also adapted to as well. Highly recommend!!

Parsi P.

4/24/2019

Very impressed with Anthony's level of attention to detail and service. He walked me through every step when he was encountered with my leaking toilet. Before taking out the toilet, he gave me 2-3 scenarios of potential work & the parts being replaced in each. I was very impressed by Anthony's solution once the problem was identified. We arrived at common ground, agreeing to take the less expensive route for now although I know that if I do encounter a subsequent issue, Free Flo has my business. Thank you Anthony!!

Kim H.

8/14/2023

Great service. Asked for pictures of the sinks that needed repair so they could come prepared. Affordable, pet friendly, clean and reliable. Ara was our plumber and went above and beyond the call of duty. Will use again.

Todd S.

02/09/2022 12:00:00 SA

Free Flo Rooter is an excellent plumbing service. They manage expectations for parts due to delayed distributions and manufacturing back orders. Their employee Josh who came to our house was knowledgeable and quick when it came to solving out plumbing issues. We've used them multiple times and would highly recommend their expertise to anyone in need of plumbing services in the SGV.

Meghan W.

11/22/2020

My kitchen sink had a gnarly clog on a Sat night. Texted Free Flo Sunday morning and they came within a couple hours. Ben was great, got right to the problem and cleared it out. Working perfectly now. Would definitely call them again. Highly recommend, especially if you need a quick response.

Careen I.

02/05/2022 12:00:00 SA

These guys are THE BEST. Responded super fast and I was able to get a same-day appointment right away. Josh was able to fix my toilet in two minutes, he's lifesaver. Very nice and informative too, he explained everything and showed me everything he was doing so I knew how to address any plumbing issues in the future. Free Flow has fixed my basement water pump in the past and they were equally nice and professional then as well. Couldn't recommend this company more!

Rose S.

9/19/2019

Our drain has been backed up for a few days and we thought we just need someone to snake it. We called in on a Monday morning September 9th 2019, and they sent Steve to assess the problem. He quickly identified that the drain on the whole house is backed up and we needed to install a cleanout so they can clean out the drain and also for next time this ever happens again. As promised, they came first thing in the morning and start doing their job. Turns out there was a hole in our cast iron pipe in our front yard and that was the cause of the backup. Our lovely waste for the entire house has been dumped underground in our front yard. Lovely eh?!! They had to dig up to get to our pipes and and busted their ass for several hours cleaning our filth out of our front yard. After that they installed a cleanout and our drain is no longer backed up. They did a marvelous job and very professional. Very happy with the result. The guy who came was Steve and I highly recommend calling them if you got plumbing problem.

Katie M.

3/30/2019

My in-laws were stuck without a kitchen sink due to a clog. They came right out and solved the problem within minutes. Awesome same day service! Great deal too! I highly recommend these guys :)

Phil M.

3/25/2023

Nick and his team came in and totally solved and fixed our building's plumbing situation quickly & efficiently. Seriously, I don't know about my neighbors, but for me it was completely painless. 5 stars for Nick.

Raul C.

04/02/2020 12:00:00 SA

Had a clogged bathtub, called Flo Rotter and plumbing, they made out to us same day, very professional and wore face mask and gloves.

Thanks Steve for the great service!
Raul

Naira K.

12/16/2021

These guys were professional, friendly and fast! They got a big job done in just a few hours. We have no issues with our plumbing anymore! Highly recommend.

Don S.

4/24/2013

Decided to use yelp reviews to get a plumber to clear a drain from the kitchen. Called at 9am in the morning and received voice mail but quickly received a call. They said they would come between 4pm and 6pm. I had told them this was not an emergency. They showed up just after 7pm as they had an emergency before me. Normally, this would be a strike against them. However, after putting the router through 4 times to clean any grease in the line, and accepting their coupon for a $60 job, I forgave being off schedule. No attempt to upsell a main drain replacement which would not have worked since I did that with someone else last year. Good job. Some advice for anyone reading this who does need to have their main replaced due to tree roots. Plumbers make their money by charging their same hourly rate for digging up the lawn which you could probably get someone to do for $10/hour. Don't let them get away with that since that is what takes most of the time in the job. Hope that helps.

Ali C.

7/14/2022

Wow amazing service from Anthony! Professional, reliable and great value. We had a blockage in our main sewerage pipe and he fixed it quickly and didn't try to add on extra charges which I have found to happen with other plumbers. Highly recommend this company and Anthony in particular!

Ray C.

9/14/2018

So based on the wonderful reviews I elected to use Free Flow. I wish I could say I had the great experience that most of you did. Let's start with the good.
Response time via the web was great, they had a plumber out to the house in a little over an hour. The plumber did call to let me know when he would be here. He arrives, looks at the sink and goes out to get his hand held snake (the kind that looks like it powered by a drill) he runs what he says is 20-25 feet. Says he has hit something and pulls the snake out. He looks at the end and said whatever it was damged the end of the snake. He trims off a piece, bends it back into almost the same shape he just cut off? Procedes to send it back down the pipes and then he said he hit something and it jammed his snake into drum and that he would have to repair it in his truck or the shop. He then surmises that the pipe is broken and it will need to be replaced. No camera inspection to confirm? OK? I asked what are we looking at cost wise. He gives me the number of $1800.00. Mind you he hasn't gone under the house to get an exact measurement. He then says he will call his supervisor. He was unable to reach him. I asked how many feet would be necessary he says 15-20 feet. OK? I then ask for a written estimate. His response is that his company doesn't give written estimates. THAT'S NOT GOOD! What the....? You expect me to give you carte blanc on a repair? Not going to happen. I then asked for the amount for the work done which did include replacing a one foot long plastic pipe and two reducers for my sink water filter, he replied $120.00. OK, I wrote out the check for $120.00.
I called a friend who has since retired and asked if this was normal? He said no. I asked him for a recommendation. He gave me the name of another plumbing company. I called them.
They arrived at 5:15 pm and they left at 7:45pm. In that time they tried plunging the sink, we noticed the disposal had a leak, they tried to go through the under sink pipes just like Free Flow. When that didn't work he asked if there was a clean out on the wall outside. There wasn't one, he then said how about a sink vent stack on the roof, Yep. He tells his helper to get the wheeled roto rooter machine from the truck. Up to the roof he goes, runs the big snake down the vent stack and within 30 minutes had the drain up and running. The only reason it took that long was the plug on the machine had a loose connection. He then asks if I want the disposal replaced. Yup. He and the helper finish that. They are done. How much for the two and half hours and a new disposal $395.00 vs. $1800.00 for a new pipe I didn't need.

Stuart M.

8/27/2020

My sink drain was clogged and despite my best efforts at fixing it, it remained clogged and worsened after I used drano. Free flo is amazingly responsive to yelp messages and I was able to quickly schedule an appointment at my convenience. Dino came out and after telling me to never use drano again, he snaked out the pipe from the outside clean out and the sink was as good as new. Really happy with how responsive the team is and the good service. Highly recommend.

Thomas L.

8/13/2015

These guys are great. Every time we've called them, they showed up on time, were friendly, efficient and affordable.

Jasper S.

9/30/2018

Ben respondend quickly within 5 minutes of the inquiry on a Saturday night. He was awesome and very flexible with the repair day and time. He also gave us a great deal so always a plus! Thank you!

Jay Y.

12/11/2021 12:00:00 SA

Highly recommend this company. Came really quick on same day request and got my drain problem fixed within an hour for Hydro-jetting. Awesome job. Great communication and Trust. Good people Ben and Anthony! Will definitely use their service again! Thanks guys! Most importantly felt good after everything said and done.

Rick L.

6/26/2023

Nothing but positive experiences so far. First experience was that we had to contact Free Flo to get a quote for repairing a leaking sink and leaking bathtub. Patrick from Free Flo came on same day and fixed our issues. He went above and beyond what we expected. Prices are quite reasonable and his service and explanation was spot on. Our second time using them, we had to deal with a leaking toilet and again they sent Patrick out to assist us. As usual, he explained what was needed and the price quoted for the repair/replacement as needed was fair we made no hestitation to go with them for the work that needs to be done. We schedule the work to be done the very next day and so far all the work performed have been great so far. Very reliable and great customer service by Patrick.

Lina S.

12/27/2021

Both Anthony and Josh were awesome! What I thought was a basic plumbing issue turned out to be a much bigger problem. I felt very confident after Josh thoroughly explained everything to me. I definitely trusted what he said and when I moved forward Anthony was the one who was here for the job. He again went over everything with me and was so kind. Sometimes you just have an instant connection with people. That's how I felt about them. I was sad I had a major plumbing issue right before Christmas but I'm happy I found new plumbers I can trust and depend on moving forward. AND they loved my dog and gave me some great advice!

Judy K.

07/07/2022 12:00:00 SA

Had plumbing repair and am very happy with the time and work that Steve and co-worker did. My job was done well. Very professional. I was kept up with what they needed to do and my job was very difficult because the parts needed had to be ordered and are not easily available to purchase. Steve from Free Flo Rooter saved me with what they used until my Kohler Birthday Bath tubes were available in a few days. These guys were great and this was with the Fourth of July holiday and three day weekend. I had my tub on Saturday and water available on Thursday the day they started. I will be using them for all my plumbing in the future. Thank you for helping me with my water leak and all the repairs Steve G. and co-worker.

Daniel Z.

02/12/2018 12:00:00 SA

Great team at Free Flo Rooter and plumbing! They responded promptly to my initial message, arrived on time and did a great job replacing an old shower valve which involved opening up the wall.
Finished work looks great and Berdj was honest with pricing and performed a very clean job. I definitely recommend Free Flo Rooter and will call them again next time.

Etan M.

7/28/2022

Amazing experience! Came out fast, spent plenty of time for me to ask my dumb questions, and was honest about what would need to be done and how much it would cost. 10/10 would recommend to anyone.

Reuben S.

3/13/2023

Nick from Free Flo was super informative, helpful, and just plain excellent at his job. He's a plumbing super hero!

Denzil M.

9/24/2019

Hey this is a great business. Nick responded promptly on a Saturday morning, arrived when promised, and did a great job rooting out my kitchen drain clog, about 3' down the line. Exactly what I needed. And his family is from Brooklyn. Can't ask more than that.

Sako D.

1/27/2020

Anthony was amazing, fast, reliable, and very knowledgeable. Ended a plumbing nightmare as fast as possible

Moore H.

10/01/2018 12:00:00 SA

So here's the long and short; I've had a number of bad experiences with plumbers. I have found out after a job that I have been way over charged, or in one case I was told my hot water heater needed replacing when it actually had two or more years left in it. Maybe I've just had bad luck, in the past I felt like I was getting treated as if someone was doing me a favor. This time around it was a completely different experience.

To start, Rafee responded to my inquiry (via yelp) in minutes. He was very friendly off the bat. He scheduled me the same day for an estimate, and he took time to understand the issue before coming. He arrived on time, introduced himself, and and gave me a good handshake and smile before coming inside. It turned out that my plumbing issue was one that he could fix same day, and so he got right to it. To top it all off, he came in under what he quoted! When does that ever happen?!

This was hands down the most pleasant experience I've ever had with a plumber. I've book marked him and will obviously be calling him for my future plumbing needs.

Alan L.

03/04/2020 12:00:00 SA

I worked with Nick on getting my plumbing hooked up and a new sewer main installed. The work was quick, clean, and reasonably priced - everything was done on time and within budget. Nick was communicative and proactive at every stage of the project, from planning to execution to completion. It was an absolute pleasure working with him and his team. 5/5, highly recommend.

I W.

12/07/2019 12:00:00 SA

Believe all the positive reviews! What started out as simple root problem evolved into a better, long term solution for my house. My husband and I appreciated Nick's expertise, honesty, and great attitude. He has a genuine desire to help his customers make the most informed decisions. On top of all that, the charges were fair for the work--especially when the work involved digging trenches and crawling in dark, 2-foot high spaces for hours.

1st positive experience (my husband's interaction with Free Flo): During Thanksgiving weekend, we had a clogged drainage pipe that resulted in an overflowing cleanout--it was a recurring issue in our 100-year old house that we knew was caused by something more than just roots.

Nick responded to my husband's Yelp request within minutes and gave a quote to do the rooter service. It was actually less than another highly rated plumber. He came same-day within the promised timeframe and cleared the clog quickly. He took the time to figure out what was causing the issue and showed my husband using an in-pipe camera where the problematic areas of our plumbing were. Upon my husband's request, Nick gave a plan and quote on the changing out the main drainage line. He even offered to waive the rooter service charge if we decided to do the bigger job. On top of that, he didn't collect payment for the rooter service to give us the opportunity to think about it and said he could bill us later if we decided not to use Free Flo for the bigger job.

2nd positive experience (my interaction with Free Flo): We did subsequently have Free Flo do the bigger job this past Thursday morning. Nick kept me apprised of his ETA via proactive texts. When he arrived, he explained very clearly what his team was going to do. I had a question about any cast iron piping that might remain after the job, and he went under the house to take a video of all the drainage piping underneath to help explain.

When I reviewed the video with him, it was very clear that the plumbing across my entire house was patched with differently-sized cast iron and plastic pipes and connectors over the years, which wasn't readily apparent when Nick and my husband saw the earlier in-pipe video. Much of the cast iron was corroded and needed to be replaced. Nick worked with us on pricing and my husband and I ultimately decided to extend the job even further to change out all old horizontal drainage piping.

Throughout the day, Nick occasionally left his team so he could pick up supplies, but he was accessible via cell. It was late evening when the work was completed, and Nick took another video for us. The drainage piping was consistent and had simpler connections. He was very responsive when I had follow-up questions the next day.

The cherry on top--he helped address a separate problem we had with rain coming into our water heater--no extra charge! It rained last night and, for the first time in four years, my water heater was dry!

Thank you, Nick and the Free Flo Team, for all your hard work and wonderful customer service. You fixed many years' worth of bad plumbing in one day and have earned a place on our very, very short speed dial list.

Jessica R.

09/02/2016 12:00:00 SA

Came and fixed my broken garbage disposal in super speedy time. Fixed it fast and for a good deal. Highly recommend!

Sahar R.

1/19/2022

Anthony did a great job with our clogged sink! Great communication, efficient, and explained everything. Did a thorough job and sealed a part of the pipe that was not previously sealed properly. Highly recommend!

Dan P.

4/15/2017

I had my main line from the city to the house replaced with new copper plumbing. At the same time, some new pressure regulators were added, along with several shut off valves. After receiving several estimates, I felt most comfortable with Ruben from Free Flo. Ruben was professional, yet easy going. Most of all, he doesn't come off like a salesman trying to upsell unneeded work. Their pricing was very competitive as well.

Scheduling was straight forward and they were able to start right away. We ran into some minor hiccups due to some odd plumbing lines routed by the previous owner, that caused some of the work to be re-done, but that's the nature of construction. However, Ruben worked with me around my work schedule, even working on weekends, and made sure everything was done the proper way.

I wouldn't hesitate to use them again for any future plumbing needs.

Natasha G.

8/22/2018

Free Flo Rooter did an amazing job fixing our garbage disposal. They came after hours and got the job done fast and efficiently! We definitely recommend them to any one!

Jason M.

2/23/2022

They were able to do my job super quickly, way ahead of when promised. Thanks for the great service.

Ryan M.

7/14/2021

If you are looking for a plumbing company, this is the one for you. I've spent years working in the trades and know when someone is being honest and fair. Nick was honest, responsive, and over the top helpful. They installed a new gas line for our pool heater, and made sure it was installed to spec and code.

I was blown away at the level of service that he provided, they didn't stop until the job was perfect.

If any of my friends and family ever need plumbing services, it's Nick who I'll be referring.

Thank you guys for being amazing, wish all service companies were like you all!

Gabriel P.

6/15/2021

I have posted a review for these guys before, and I had another very positive experience with them last week. Nick came out here and he was great.
Their level of expertise and (especially) customer service is well above par.
They will continue to be my go-to for plumbing services. Thank you guys!

Victoria E.

4/24/2016

Was visiting my grandma in LA when she had a massive backup on her main sewer line and thank GOODNESS to Free Flo, it stopped there. It happened late night and I searched all over but nowhere was open until I saw Free Flo was open 24/7 on Yelp. They came within 30 minutes of my call and saved us from what could have been a terrible flood. I can't thank them enough!!! The level of customer service and professionalism while informing us of every step along the way made the not so good experience as enjoyable/comfortable as possible. They even cleaned up after everything was finished. Trust me- These guys know what they're doing and they do it best.

Mia V.

06/04/2020 12:00:00 SA

Believe all the 5-star reviews! These guys are great - honest, fair, knowledgeable, professional, and friendly. I called Free Flo Rooter to unclog a toilet and not only did they quote one the lowest prices over the phone, but they ended up not charging me. He also tightened a faucet that another plumber installed incorrectly, answered a bunch of questions, and gave me recommendations for faucets and toilets. All around a stand up guy. I will definitely use these guys again.

Izaiah A.

12/03/2019 12:00:00 SA

Quick and efficient fix for my tub and toilet. Good communication and were friendly. They got the job done and that's all i ask for. Thank you. Will get in contact again if something happens. Having a valuable plummer is beyond necessary for fixing things you don't expect to happen.

TOMAS G.

5/24/2019

Free Flo was really responsive to text, and Yelp's messaging system, which I greatly appreciated as a Deaf person. In addition, they were willing to bill the owner/landlord which made life so much easier. Anthony, the technician, was friendly and highly competent. He really values the quality of his work. I'd hire them again in an instant!!

Pee G.

8/30/2022

I had a plumbing issue and Ben came out within the hour. Fixed my issue very quickly. I will absolutely be using his services again. I highly recommend

Sarah Y.

3/20/2021

My go-to plumber was unavailable and I decided to go on Yelp. After reading some of the reviews, I reached out to 2 different companies. Ben with Free Flo Rooter & Plumbing responded right away. The other company did not follow up at all. Although Ben mentioned they were busy, he quoted me a window of time where one of his techs would come out and review the problem, the same day.
Later that morning I received a call from Nick with Free Flo who let me know he would be at my house by the designated time but he may arrive earlier, if I were available.
Nick arrived on time and ended up snaking the front and back clean-outs.

Since my house is old and had been having intermittent plumbing issues I decided to check under the house. He went into a very small crawl space, and took video of the construction of the pipes below and explained the problem with the mechanics, how and what fittings were used/needed, as well as how the overall plumbing should perform. Although mechanics is like a foreign language to me, I appreciate the fact that he took time to explain everything and was super informative. I had a bunch of old pipes, corroded pipes, cracked pipes and fittings that were not properly assembled.

He and his team dug a 6 foot trench where my front clean-out was, and also dug a trench under the house to create space for the new pipe set up, allowing the correct trajectory and proper flow for the sewage. Nick also explained that hydro-jetting using a de-scaler was less damaging to the pipes and more efficient in clearing tree roots, debris and buildup over the years. Ben came over to take care of that after the other work was complete.

I highly recommend Free Flo Rooter & Plumbing, not only for the quality of their work, but because Nick was especially knowledgeable, professional, communicative and conscientious about the work. More importantly I experienced his integrity as he went through each issue with me.

Thanks Nick, Ben, Nelson and Juan!

Aleisha H.

08/09/2022 12:00:00 SA

Great service all around!

Nick was friendly, professional and communicative throughout the entire process. All things that are important to me when it comes to receiving a service. His team fixed the plumbing in my bathroom and finished earlier than quote. Would definitely use them again and highly recommend! Thanks guys!

Marisol M.

1/13/2019

Ben called promptly after we requested a quote online. He committed to coming out and quoted a price on the phone.

It was such a relief to speak to someone who was open and honest from the beginning.

He said he had a couple calls in front of us and gave us a window of time and it would be in the evening...this is on a Sunday!

He called and arrived within the specified time with a second technician.

He explained things once we said what the issue was. He and his technician were nice, professional, and friendly...they had worked all day on a Sunday and still smiling!

He found a clog in the sewer line and was able to clear it with the machinery he had.

All fixed, we're happy customers!!!

H H.

3/24/2022

Today I needed my drain line cleared and I got really lucky because the person helping me, Patrick, went way above and beyond. Not only did he clear the line, he also went under the house to try and see if he could find it why so many roots were in the line. I know I was his last customers of the day and he could've easily left after the line was flowing but he stayed a long time genuinely trying to help me see what's the cause of this. I appreciate his extra effort and it was in no way tied to pressure for more services. He was really just being helpful and shed light on the problem for me to devide next steps.. To future customers - you will be very pleased with this company . Thank you Free Flo Rooter and Patrick!

Robert G.

4/13/2019

Josh came out and quoted a very fair price for replacing a water heater for us. He made time at the end of the work day to come out and install it as well. Did an excellent job. Highly recommend.

Sabrina L.

06/05/2020 12:00:00 SA

We were ignoring our bathtub's slow draining for some time hoping it'd just take an extra few goes w/ Liquid-Plumr. However, w/ our newly clogged toilet entering the mix, we finally decided to call in some help. Our guy Nick was communicative (e.g. called when he was ready to come over to make sure it was still a good time, let me know what he was doing) and friendly and made sure to explain both why his tools wouldn't work w/ our bathtub and where the problems were at w/ both the tub and toilet. I learned why our bathtub was more likely to have slow draining problems and was given a solution to try that we could do on our own. After breaking through what sounded like a tough toilet clog, Nick took the time to test flush the toilet 5 times (waiting for the tank to fill up after every flush). He also brought a few towels to make sure his work wouldn't leave a mess. I usually get anxious when I anticipate having ppl come by for home appliance services because I'm pretty unknowledgeable when it comes to this stuff, but Nick put me at ease and quickly earned my trust.
Thank you for the help!

Mott S.

1/23/2022

I used Free Flo to fix a failed sewer ejector pump in our basement. Josh was prompt, professional, offered us a fair price, and completed the job as promised. Would definitely use them again.

Harrison R.

03/08/2022 12:00:00 SA

I cannot recommend this company highly enough!
Nick came to help us with a backed up mainline under our house and went above and beyond to make sure the job was done right.
We won't be calling any other company from now on!

Huei L.

05/10/2020 12:00:00 SA

I am so glad I found Free Flo Rooter & Plumbing on Yelp. After reading all the reviews, I felt good contacting them. They came early but gave me a courtesy call beforehand. I had a couple of minor plumbing issues and they were very knowledgeable and gave excellent advice. I am so glad I found a good plumber and I am not afraid of plumbing issues.

Cindy G.

04/08/2020 12:00:00 SA

omg our garbage disposal broke and started leaking but we're currently under safer at home so i was hesitant to call a plumber but the smell got to be too much to endure.

i requested a quote on yelp and rafee responded almost immediately! it was around 11 am. we went back and forth about the repair and he gave me a very reasonable estimate [i know this because at the same time, other companies were quoting me slightly to much higher]. anyways, rafee confirmed that someone would come between 12-2 same day!

right at 12, my husband got a call and it was the plumber josh. josh showed up with a mask, hat and gloves! super professional and keep his social distance. the man REPLACED my garbage disposal in a matter of MINUTES!!!

would definitely use them again ( hopefully won't need to) and definitely recommend them to anyone who needs quick, reasonable and reliable plumbing service!

William R.

1/29/2023

Shout out to Patrick!!

I had a clogged toilet and thought it was time to rooter the main line as a preventive measure. Looking on YELP the number of satisfied clients of Free Flo certainly stood out - Now I know why!

When Patrick arrived he looked around the house, asked some questions and quickly advised me that he didn't think I needed the Rooter service at this time. When I questioned him about that he explained that unless the line has a clog its just going to rattle around in an empty pipe and might actually cause a problem. He then took a plunger to the clogged toilet (We had tried for two days to unclog it that way ourselves) and within moments the clog was gone and we were back in business. When asked, Patrick admitted that he had a special way with a plunger. (insert joke)

Patrick was the consummate professional throughout and I will request him in the future..

I am having them come back to HydroJet my yard drains which have seen some heavy use recently and I have no doubt that I will be treated Honestly and Respectfully by Free Flo Rooter and Plumbing.

See you guys soon.

Alina K.

10/28/2016

These guys are great! Literally in a jam... a toilet jam to be exact LOL! I contacted Free Flo and they showed up at my parents house w/in 30 mins. Toilet was fixed in less than 15 mins. Ruben and Gerardo were so nice and so efficient. You can tell they take pride in providing service. I've already told my brother and his wife, and people at my workplace about them. Will deff recommend them to anyone! Appreciate the help guys! Keep up to great work!

Jasper T.

04/12/2020 12:00:00 SA

I am just happy that the plumber is willing to come on a Sunday especially during the pandemic. He is well prepared wearing face mask and gloves.

Naomi P.

12/24/2022

I had a leak under my house in the worst, hard to reach part of my crawl space. And it's Christmas Eve. Free Flo came out, crawled under my house. It was very muddy by then. They were so nice and fixed it really quickly and now I have water again for the holiday. They also are really nice to dogs.

L. T.

3/31/2022

We had a toilet and drain clog issue last night. Found Free Flo Rooter with thousands of 5 star reviews. Many of the customer even writes multiple 5 star reviews. Now , that's something you don't see often.

Josh showed up the next day. Addressed the problem and provided recommendation. Professional, honest, courteous and fair. I see why they are so highly rated by so many. One of the best business in the area indeed.

Michelle L.

10/11/2017 12:00:00 SA

Used Free Flo Rooter & Plumbing company for the first time to replace a tankless water heater in my house. Ruben and his team showed up on time and worked fast.
He went above and beyond in making sure the installation went perfectly. I am grateful to Ruben. He let me know it is a family business which definitely shows!

Matthew L.

11/16/2015

Ruben and the Free Flo Plumber are as good as it gets when you need an emergency plumber. I had a catastrophic plumbing leak in my bathroom condo during middle of the night even the property manager refused to come out to shut off the water. Ruben came under 30 minutes and immediately diagnosed the problem shut down the correct main and repaired the issue. I highly recommend you keep these guys on speed dial if you have a condo property. They also followed up and did a great job checking my condo for any additional leaks. They are now and probably will be my go to plumber forever!

Luke A.

2/28/2023

Anthony and Leo were excellent. Came out same day. Diagnosed the problem. Solved it quickly and efficiently. Explained everything to me along the way. Highly recommend.

Sara K.

4/17/2020

Great job, quickly and well donev at a reasonable price! We were very happy with the service!

Debra P.

1/27/2022

Our kitchen sink backed up and I called Free Flo Rooter. We've used them a few times and have liked their responsiveness, and ability to take care of the problem at a decent price. This time Nick ended up going under the house and seeing some problems. He showed us pictures and explained what the problems were. He and his crew came out the next day and replaced many of our cast iron drain pipes. The pipes were so corroded and had so much build up it was amazing that anything drained at all. They got the work done with minimal hassle for us and now things are working great. Amazing how disruptive a backed up kitchen sink can be. I highly recommend Free Flo Rooter.

Jacqui K.

1/27/2021

Omg Nick is absolutely amazing, receptive knowledgeable did the job without hesitation... Also so cute to boot. You will not be disappointed with their service, prices and response time

Tiffany W.

02/01/2020 12:00:00 SA

Nick and his team were amazing. Nick came out the to clear out a clogged pipe near my washing machine. He discovered that it was not just that pipe, but my main sewage line that was very very clogged. He came back the next day with help. These guys were so dedicated, they jumped on their van to get to my pipes in the main garage and solved the issue. Really affordable and will not gouge you on pricing. They have a great attitude and explain everything clearing so you understand the issue.

Kay L.

07/08/2023 12:00:00 SA

I rarely ever rereview companies but free flo has done it again. This time the company i work in needed a plumber in the evening time. It was difficult to find since all other businesses were closed. Thankfully, we called freeflo and they came out at 9pm to fix the leak in the staff room. Nick was quick and and very knowledgeable and wrapped up before we knew it. Definitely a nice sVe from free flos.

Laurent P.

12/17/2015

I had a lot of tree roots growing in my sewage line. Ben came on time as scheduled to hydrojet the line. He was very friendly, well equipped, and took the time to do a good job. He inspected the line several times with the camera until it was completely clear of roots.

I had another company (see my other plumbing review) come twice to do the same thing 6 months earlier. They were very friendly but left a lot of roots in the pipe (also based on camera inspection). They told me that they couldn't do better while offering me a great deal to dig up and line up the inner pipe down to the city line (a $4,000 job). I didn't

Ben explained what he did and got the line perfectly clear. It's been 10 months now and I haven't had any problem. from now on, I will call Ben for any plumbing issue I have in the house.

Melissa C.

5/26/2019

Free Flo Rooter & Plumbing (specifically Nick) was amazing!! After having 4 different plumbing companies (both big name and small name companies), I was finally able to get a plumbing company that was honest and not trying to simply take advantage of me for my money. While other companies would come, SIMPLY look, and give me outrageous quotes, Nick was honest, kept it real, and got right to business. I had originally called just for a free estimate, but Nick was able to fix the problem I've been having for months now (shower pipe issue), for way less than any other company quoted me. He was extremely knowledgable, honest about the work that needed to be one, and just down to Earth. He was even nice enough to provide his opinion on a few other (what I thought were) minor issues I have in my home. I HIGHLY recommend Nick and will definitely be using Free Flo Rooter/Plumbing in the future!

Alisson D.

1/25/2020

By far the friendliest guy ever! Making sure my toilet and tub is up and running properly. Very informative and simply amazing. I will definitely recommend his company to my friends and family, and anyone that is reading this and is looking for a reliable plumber.

Ann W.

10/07/2021 12:00:00 SA

My toilet handle is fixed, thanks to Anthony. COVID-wise he wore a mask and gloves. My brand toilet is very obscure, but he took all the pictures and found a comparable part. He even managed to keep the original handle and only change out the inner portion that had broken.

I appreciated his direct communication of what to expect and he was very clear about what he could and could not do. He really cares about his work and wants to take good care of his customer. Highly recommend. Will use again!

Christina K.

8/28/2023

Very happy with the quick turnaround for someone to come out after my kitchen sink backed up. We have a home with older pipes and have trusted Free Flo Rooter in the past to do a thorough clearing. Ara and Jose were right on time (even a little early, which was a relief) and did a good job explaining the issue and fixing it. Very polite and trustworthy team.

Kim S.

04/03/2020 12:00:00 SA

THIS COMPANY IS FANTASTIC!!! I would give them 10 stars if I could! Something happened with a valve outside by my front porch. Water was spurting out all over the place. I was able to turn the water off. This meant the water to the house was also turned off. I called Ben late in the afternoon on a Friday. I explained what happened. He asked when I was hoping to have someone come check it out. I said that since the water was off in the house, it would be great to have someone come right away, but I could wait until Saturday if need be. I asked about his after hours/weekend rates. He said he's not charging extra for anything like that these days since we all have more important things to worry about with the virus and all. ISN'T THAT AMAZING?!? In less than 2 hours, Nick and his crew were here. Such great guys! Nick checked everything out. Apparently, something flipped the pressure valve release thing up and that's why water was rushing out. Maybe a cat pushed it somehow? Anyway, nothing needed to be fixed after all! I learned something in case it happens again. Nick would not accept any payment for the visit even though I insisted. WHOA, that's unheard of!!! I am so happy to know that I now have a reliable plumber that I can trust. Thanks so much!!!

Bekah S.

12/23/2019

Amazing guys! They came out on a Sunday night and had to trek the heavy equipment through my forest of a yard. So happy with them and can't recommend enough!! Thank you!!!!!

Cody T.

12/07/2022 12:00:00 SA

Free Flo Rooter has been our go-to plumber for the last few years. Patrick came out recently to help with slow and gurgling drain and was able to fix the issues quickly. It was easy to schedule the work for the next day and Patrick was super friendly and efficient, as always.

Fabe T.

4/22/2022

I came home and I had a cracked pipe that connected to a water hose. It had been leaking all day. I didn't notice b/c it had rained the night before. I called Free Flo at 6pm. Patrick was at my house at 7pm and everything was fixed by 8pm. Very quick and responsive.

Pj B.

3/30/2017

To anyone with a plumbing/rooter need HIRE THIS COMPANY! All of the staff exhibited such integrity and professionalism during my recent septic tank emergency. The work was completed in the time promised, their plumbers showed up when they said they would and they were prepared to get to work immediately.
They left the job site immaculately clean when they had completed the work and I am very happy with all aspects of my experience with FreeFlo.
Thank you

Michael V.

5/26/2018

Believe the reviews. Clean, professional and reasonably priced. Nick did a great job, we will use them for all future plumbing needs.

Wade B.

04/09/2018 12:00:00 SA

This team is great! They were able to fit our job into their busy schedule quickly and came with solid repair solutions that were affordable. I mostly dealt with Ruben whose knowledge was evident in how he carefully thought through the best way to repair our plumbing issues in an old house. I recommend them.

Lisa d.

05/01/2015 12:00:00 SA

These guys are as good as it gets. I told them about my garbage disposal getting backed up and they actually asked me to describe the noise it was making on the phone. The guy I talked to told me it was a quick fix and not to stress. I was skeptical but sure enough it was a 2-second job and all they charged me for was the service call out. They are my plumbers from here on out!

Maggie K.

1/19/2022

Called Free Flo about a nonfunctional garbage disposal and they were able to make an appointment on the same day. The service person was friendly, was respectful of Covid protocols (masked and socially distanced), and mindful of my dogs (I have 3). I've used Free Flo for other plumbing issues for the last 5 years or so but it's the first time I'm writing a review for their exceptional service. They're reliable, fair, dog friendly, and in-and-out in less than 10 mins.

Jason E.

4/20/2019

We have an older house that we bought a few years ago and have had problems with our plumbing draining and having old pipes. Free Flo Rooter& Plumbing has helped us a few times with replacing a toilet, unclogging a drain and most recently replacing some clogged parts of our main sewer line behind the house. They are always quick to respond even working on weekends to help us out of a jam. The plumbers are always very polite and friendly even to our young son. They clean up after themselves and leave the work area looking good as new. I highly recommend their service for your plumbing work big and small.

J Z.

06/06/2023 12:00:00 SA

Nick from Free Flo was generous with his knowledge and transparent with everything he was doing! Did a thorough clean of our tankless water heater and also helped advise on other tricky plumbing situations. Have already made a note to book our next annual service with him!

Francine C.

02/02/2021 12:00:00 SA

This company is great . Honest and reliable. I found them in Yelp and had great reviews. After speaking with Ben, he got someone here the next day. Josh came in and checked out our real problem which we have known before . He got his camera (without charging us) to check out the pipes. And he was honest enough to say that even if he was going to snake it or hydro jet , it wasn't going to fix the real problem. He showed us thru the camera where the problem was. My husband and I decided to just get it fixed . He gave a Quote which was very reasonable .

Don't look anywhere else because we didn't .

Robert R.

12/28/2019

Nick was the best! All my calls will go here now. Fast, friendly, and affordable. I've been searching for a plumber for years. Now I have one I can count on

Lo B.

10/30/2017

These guys are my go to for ANY plumbing situation -- I've called for needing a new water heater to repairing a main sewer line to smaller things like a leak coming out from under our toilet or a leaky shower handle. They do it all and do it professionally - honest, respectful of your place (and napping baby) cleaning up after themselves and always call back/answer phone. Ben and Reuben are THE best and just good friendly people in general. Did I mention quick as well -- I had called about a leak and they were able to fit me in and come over in an hour to accommodate my schedule since I had to leave by a certain time to pick up my older daughter from school. I can't say enough of about Free Floo Rooter!

Jasani J.

8/18/2022

Moved into a new house and the drains needed some extreme work done. Josh came by and assessed everything, we feel very blessed to have had him service the house. Ask for Josh if you're curious or reaching out to the company for the first time. Much love!

Ted T.

10/16/2021

Had an above ground pipe burst this morning and called Free Flow. They were on site in about 35 mins and fixed in about an hour. Josh and Anthony are very friendly and knowledgeable. They are very very reasonably priced, this is an honest company. These are high quality people with strong moral character. Highly recommend for any and all plumbing needs.

Harry T.

11/08/2022 12:00:00 SA

They fixed a leaking underground pipe in the rain the same day. I highly recommend Free Flo Rooter & Plumbing!

Michaela P.

08/10/2018 12:00:00 SA

We've had plumbing issues for a few years now. From a busted water heater that flooded my apartment, to my shower draining onto my stove. So trust me, I know a good plumber when I see one! My bathroom sink's drainage was stopped, as well as my neighbor's bathroom sink as well. So I started looking for a plumber. I saw Free Flo Rooter's truck, and that it said they are Pet Friendly, and decided to check them out on Yelp. The reviews were very positive, so I gave them a call and scheduled an appointment. They came during the time they said they would and respected my time. Josh showed up and was very polite and very professional. He explained what was going on, and fixed the clogged drain very quickly. One thing I am big on is cleanliness. So when Josh put his tools away, and came back to clean and sanitize the work area, needless to say I was impressed. His friendly demeanor, was also sensed by my bulldog who didn't even bark once while Josh was here. I want to thank Josh and Free Flo Rooter again for taking a stressful situation for me and turning it into a positive one. I DEFINITELY recommend Free Flo Rooter to anyone who needs any plumbing work done.

Abiram B.

09/02/2019 12:00:00 SA

This plumbing company is seriously the best service you can find! super responsive, professional and capable! i can't recommend it enough!

Gil M.

9/15/2019

5 stars again to supervisors Josh and Anthony, and their helpers Charlie, Chewy, and Nelson. Love these guys. Great team. Camera inspection of 60 year old house revealed major root balls but also badly cracked tile sewer pipes. Used amazing technology - trenchless replacement of the two sewer lines in the front yard with seamless piping and ballooned a liner pipe inside the old line to the city's main, without digging up the street. If the old pipes collapsed, it would have cost twice as much to trench out the old and put in the new. They noted that many of the new homes built in the area after a tear down of the old home did not include replacing their sewer lines---ouch.

Matthew J.

05/06/2021 12:00:00 SA

Josh was amazing! They came during the allotted time, communicated well and completed the service beyond our satisfaction. Highly recommend!

Luke Y.

03/11/2021 12:00:00 SA

Awesome communication, great experience throughout. Came thru for speedy free consultation and immediately followed up next day on time to fix everything with no sweat. Loving my new disposal, no more jammed/clogged sink

Allen Y.

3/30/2023

I had an issue with our shower drainage and needed help clearing it out. Patrick ended up responding to our call, and he fixed it within 10-15 minutes of arriving. He gave me some good advice on buying different shower drain covers and also helped fix a sink drain issue for free! Excellent and quick service. Highly recommend.

UMich W.

9/22/2020

Ask for Dino if he's available. We had him come out for a service call. He came totally prepared and was very professional and courteous. We can't recommend him highly enough!!

Juan A.

10/23/2022

Our tubs wouldn't drain and our toilet in our master bedroom would gurgle. This happened around 6:30pm so I called Free Flo Rooter, since they offer after hours service, and was told someone would be over soon. Shortly after the initial call, Anthony (the plumber on call), called me and said he was on his way. He was incredibly polite and asked if I can discuss the situation with him, so he can be prepared for when he arrived. He arrived and was thorough and explained the possibilities of what potentially is going on. Anthony had to come back the next day to finish the job and was incredibly helpful and considerate of doing the job correctly. I can't thank Anthony enough and staff from Free Flo for finishing the job before the heavy rain hit. Thank you guys again.

Brady C.

03/06/2020 12:00:00 SA

These guys are terrific! Quick, honest, friendly. My first call from here on out!

K H.

9/23/2022

We've been using Free Flo Rooter & Plumbing for years and they are consistently great. They're our go to, we won't call anyone else. What I appreciate most is they are honest, reasonably priced and reliable.

Eric D.

06/05/2021 12:00:00 SA

Fast, friendly, & capable... what more could you want? Nick cleared our clogged drain fairly quickly. Helped with a couple very small unrelated plumbing things too. Very happy with the service!

Kari V.

5/19/2022

So happy with how quickly and effectively Steve fixed my hopelessly clogged toilet! He came same day and was quick and courteous. I highly recommend this company!

Dave C.

11/24/2018

Wow!! I contacted Free Flo via Yelp and they came out quickly on a Saturday (holiday weekend no less!!). I really appreciate the honest pricing and great communicative customer service. To echo the other 5-star reviews, Ruben came out and fixed the kitchen faucet which had been flowing super slowly for weeks. Due in part to usage and also how my contractor had installed it, Ruben quickly diagnosed and finished the job in around 15-20 minutes. Seriously, I cannot thank these guys enough for being honest and getting the job done for a fair price. My building has old pipes so our plumbing issues tend to mount, I look forward to calling on Free Flo again in the future.

The glowing Yelp reviews are 100% on point here. Pasadena / SGV residents look no further than Free Flo for your plumbing and rooter needs.

Jennifer L.

04/01/2022 12:00:00 SA

I acquired estimates from several plumbing companies, but Ben gave me the most reasonable price to replace hot and cold shower stem valves for my master bathroom tub. Patrick and Ben came out and provided friendly service and solid communication, with clear reasonable upfront pricing.

Patrick had a hard time replacing the stem valves as our tile grout was covering too much around the old valves but he was very patient and did his best to make sure the job was done right. Even though it took them extra time & back and forth to remove the tile grouts, they did not charge me extra for extra work.

Ben and Patrick are both amazing, friendly, and courteous.
I would definitely recommend both to my friends and families. Very happy to find GO TO plumbing company from now on :)

Cynthia C.

04/04/2020 12:00:00 SA

Anthony and Ben came in about an hour and were able to fix my stupid, yet tricky, pipe problem. They even helped carry my new toilet up the stairs for me! I appreciated their hard work and the care they took of my home. They were awesome.

Jordan H.

01/08/2022 12:00:00 SA

The reviews don't lie. Ben, Steve, everyone I talked to or who came out was a pleasure to deal with.

Tl;Dr we recently purchased a duplex and learned that the supposedly new water heater in the upstairs unit was actually flooded and non working, and our new tenants had no hot water. Free flo came out immediately, diagnosed the issue and did a phenomenal job installing a new unit. We had a couple of follow up questions and they came back out on the weekend to look into and try and help. Great workmanship and honest people, never felt upsold or taken advantage of given the situation. We just moved to the area and feel better that we have a reliable plumbing co. to work with in the future. No need to look elsewhere.

Susan K.

5/23/2023

This place is totally worth the reviews. I needed a plumber today to fix my garbage disposal and bathroom sink. Nick came by and not only did he fix those issues he also fixed the water pressure in my kitchen sink. He's amazing I will for sure call them again! Their prices are also reasonable!

Glen O.

10/13/2022

Patrick was great, very helpful and knowledgeable. Was able to fix the problem.

Thanks.
Glen

Marta R.

8/24/2019

We needed a plumber immediately and they were able to come the same day to evaluate our problem and give us an estimate. The price was right for us (cheaper than other companies that I asked) and they came the day after to do the job.
We changed the sewer line from the entire house (sitted over slab) so they come, open the concrete, replace the old sewer line for a new one, and close the concrete again in just two days!
The workers were really nice and efficient. They left everything clean.
We definitely recommend them. They have become our go to plumber.

Henry A.

8/24/2020

I had a termite inspection last week and the inspector tells me that we have some water underneath the house possibly due to sewer leak. The plumber that I had used had retired so it was time to look for a new one. Based on Yelp reviewed I contacted Free Flo Rooter and an appointment was made for the next day. First impression is always great when the service technician is on time. Before arriving got a call from Nick confirming the appointment and providing an ETA.

Nick is great. He is very knowledgeable and he takes his time to explain thoroughly what they're going to check, how things are supposed to work and what the possible areas where things can go wrong. Having an old house, there was no drain cleaner so Nick got that installed as well when he pumped out all the sewer water underneath the house before replacing the cracked pipes. I was actually putting paver stones on my driveway so I got super lucky that we came across this issue before it was completed. Nick and his crew showed up the next day and completed all the work before the paver stones were installed.

Once the drain cleaner was installed, he used his sewer camera for an inspection until the city line. That reveled almost a complete blockage in 6 to 4 transition section so it had to replaced as well (attached image). They actually had to dig almost 9 ft to get to the line to replace it.

Nick and his team are truly great professionals. Their prices are reasonable and they provided a warranty for the work they completed. The work was completed efficiently and they cleaned and washed the area that they worked to make sure it's all as expected.

Thanks again for a great service. I will definitely call Nick again in the future for any plumbing issues.

Denise X.

09/04/2017 12:00:00 SA

The BEST!
We had a set of sprinklers that wouldn't shut off, even after turning off the water main. Turns out the water main wasn't completely shut off and that was all the faulty sprinkler valve needed to keep spraying (even though water was shut off to the house and other sprinklers).

These 5 stars are for more than reasonable prices and super-fast response. Ben was a pleasure, and very reassuring, and advised us what to do in the future to solve the bigger problem. Now I can get on with a Labor Day of relaxing!

Rhea R.

01/05/2019 12:00:00 SA

My husband messaged them on yelp and they responded within a few minutes and were out within the same day to give us a quote. He was very straightforward about the issue and was perfectly fine with us getting another quote later and to call if we wanted to use their services. After the second plumber came, found out that Free Flo's quote and pricing was beyond better than the other plumber. Called them that evening and they were out this morning to fix the problem. Ben was very courteous and honest about what the problem would be and they were very fast in coming out and getting the work done. Hoping to not need their services anytime soon but i do know who to call if we do have any plumbing issues in the future!

Lena A.

07/10/2018 12:00:00 SA

So I've used free Flo rooter for some time now for sewer services and the other day at my parents house there was an emergency. The main line had backed up just before a family gathering we could not use any of the drains not the kitchen,toilet,or even our guest house bathroom it was a big mess and of course once again I called these wonderful rooter professionals They cleared my parents main line and ran a sewer camera explained and showed the cause of the issue ,we (had roots) coming in from old pipe that's been dislocated The next day a couple of them came back with this big machine towed with a truck they called it a hydro-jetter they had a special cutter for roots and any pipe debris and cleared it all up by putting it through the cleanout in the grass. These guys are awesome!!!! I will always recommend these guys to all my family and friends thanks free Flo Rooter once again you save the day.

Hyun Chu C.

10/13/2016

Wonderful experience with Ruben. He fixed a leak under our kitchen sink in less than 15 minutes, was friendly and really knew what he was talking about. We will be calling him out to install our water filter and fix a broken faucet when all our parts arrive. Their prices are very reasonable and the owner is very responsive about estimates and scheduling. Would highly recommend their services.

Sergio A.

10/14/2020

Had a problem with kitchen sink draining. Steven was quick to respond and fix the issue. They had PPEs, worn them the whole time and used the them correctly. Felt completely safe for me and my family. Thanks guys.

Tracey P.

5/29/2018

I cannot give enough praise to Ben at Free Flo. Incredible company. Came to my house in the middle of the night, very knowledgeable, incredibly professional. He had to return in the morning after picking up supplies, he was on time and fixed all 3 problems. When it rains, it pours and you definitely want Ben to fix them all! And to make him an even better human being, he rescues dogs!

Sue A.

12/29/2021

Called Monday morning and a technician--Antra S. --was at our house before 2pm. He was very personable. Worked quickly and got right to the heart of the problem. Cleaned up afterwards. Couldn't be more satisfied.

David T.

02/01/2022 12:00:00 SA

I contacted Free Flo Rooter & Plumbing for an issue with my shower and was able to make an appointment for the morning of the very next day. Steve arrived at the appointed time, calling in advance to let me know exactly when he would be arriving. Steve was courteous and professional; making short work of the repairs and making sure everything was running and functioning as should be. I would not hesitate to call Steve and Free Flo for any future plumbing needs.

Deb M.

02/11/2020 12:00:00 SA

Josh was fantastic! He just left, and although he determined our issue was appliance, not plumbing related, he was fast, skillful, and courteous. No charge for the consultation, since there was nothing he could do to solve the appliance-related issue.

Very pleased with the service, and will certainly use again in the future, should any plumbing issues arise!

Bonnie R.

3/17/2021

Free Flo is a great company to work with. They responded to my call right away and were at my home within hours. They completely the work quickly and efficiently. Steve was very courteous and explained everything as they did their repairs.
I would definitely use them again

AC S.

9/30/2021

The bottom floor sink of our 3 story town home was over flowing. We were very uneducated about plumbing and had no idea what was going on. Then Nick came to the rescue! He assessed the problems and let us know what the issues were. It turned out to be a major tree root blockage in our main line. Nick was very professional, polite, and communicative. He took the time to explain to us layman what the issues were. He was patient to educate us about how the pipes worked, and how to keep them clear. Would definitely call Nick and the Free Flo Rooter team again for any plumbing issues. We're very happy and satisfied with their service. Keep up the good work guys

Gilbert R.

1/21/2021

Water heater was leaking and so I decided to replace the entire thing rather than patch it up. Got the standard three quotes, and Free Flo by far had given me the most favorable estimate. After the same-day estimate, Anthony and Chuy came by a couple of days later to do the install of the heater as well as a new cabinet. Anthony was extremely helpful and knowledgeable. The job was done in just a few hours as Anthony had estimated.

With the great quote and solid work, I see no reason to look anywhere else should I have plumbing issues.

Janine N.

6/14/2019

Honest and professional... A couple of the most important words to associate with any company or business. Ben and the guys from Free Flo Rooter & Plumbing are exactly that. They showed up on time, were efficient, honest, and professional as they addressed the plumbing issue at our office; always mindful of people working around them. They took their time to explain what was going on and how to fix it. They have saved us a huge amount of money, time, and stress and we are so grateful for them! If you need a plumber or a second quote, move Free Flo to the top of your list!

Peter Y.

11/02/2020 12:00:00 SA

Folks at Free Flo were awesome - came out right away, went to work right away (not afraid to jump head first (literally) in my crawl space) and gave me an assessment and presented me with options. We elected to do what was right. We scheduled a time that worked for everyone and knocked it out in a day. They not only fixed my issue but even pulled the old pipes out and cleaned up. Maybe not the cheapest option but completely satisfied with their fair, no nonsense approach and fair pricing.

Kudos to Nick and Chuey.

John F.

04/10/2015 12:00:00 SA

I had a blocked main drain. Pinks came out and tried running a rooter, but could not clear the drain. Then I checked Yelp and called Free Flo. Yes!!!! Took him about ten minutes and we are flushing again! Very fair rate too.

Dan P.

12/23/2021

Josh is the man! His team arrived quickly and worked fast to solve what turned out to be a big job. I was really impressed by their attention to detail - our house is pretty old and they worked carefully and sensitively around the building and our lawn. Despite digging two huge holes in the garden and a tiled courtyard area to carry out the work, everything was quickly and neatly restored to exactly as it had been with minimal disruption. They even replanted our succulents! So rare to find such a high level of care and consideration. Our new regular plumbers, definitely.

Christine C.

10/18/2020

I had a clogged line at one of my rentals and am very pleased with the fast and professional way that Free Flo Rooter fixed the problem. I texted on Yelp on Saturday night and Steve came and snaked the line by 11:30am on Sunday. The pricing they gave me was also very fair and honest. I will definitely use them again.

Silvia K.

02/07/2018 12:00:00 SA

If I could give them 10 Stars I would. Ruben is amazing. Came out and looked and my backed up sewer. Made his recommendations and has now fixed my problem. His price was fair and competitive. They made something that could have been a major headache into something easy and as painless as possible. I can't thank them enough.

Camille B.

01/09/2018 12:00:00 SA

This review is so overdue! I've been rescued 3 times now by Ben and his team.

The first is when I bought my house and needed a repair on my sewer line. The second is when I had a houseful of guests and I had no hot water in my shower. The third was just this weekend. I had a stoppage and sure enough, I called Ben and not only did he fit me in last minute but he fixed the issue that 5 other plumbers couldn't . Thank You for always coming to my rescue.

Much appreciated.

Dan D.

11/04/2021 12:00:00 SA

Great Job. Unclogged my bathtub right away! Ended up being a hairball that lodged itself far down the pipe. My handheld auger wouldn't have made it.

Seth P.

07/02/2020 12:00:00 SA

Pro pro pro. I made a call with a plumbing issue. My issue turned out to involve mold and a specialist. The team a free Flo hooked me up with a company they work hand and hand with. Between the two we coordinated a plan to get the job completed. They worked with us on pricing as there a few visits. I can't say enough about the company and the two men that showed up Josh and Dino. You guys are the best!

For mold issues XACT Restoration tell them Josh at freeflow plumbing sent you. Best teamwork between companies ever!

Rowan S.

8/30/2023

We had Ara out to help service our smelly sink drain/ garbage disposal. He came early and checked in with me beforehand to make sure. He was super friendly and really great with my puppy and kids running around watching him. He cleaned everything out and now my sink smells nice again. I would highly recommend them for your plumbing needs!

Cici L.

11/30/2022

Free Flo was an answered prayer! Pat came with his helper to replace a faucet and showerhead plus cartridge which ended up being extra difficult due the condition it was in. His Supervisor happened to be in the area and helped to fix a stubborn situation ~what a great guy! Everyone was very courteous, professional and thorough which is important in plumbing. I told Pat, you're like a good Family Friend who also happens to be an expert Plumbing Professional. He was great at explaining plumbing conditions and options to regular folks like me! Choosing a Licensed, Bonded, Insured Plumber was a must, and I'm so thankful for Free Flo!

Serouj B.

8/27/2019

Called them over for an emergency job in the evening. Anthony came over within 30 minutes and was so helpful. He explained what needed to be done and gave me pricing. I accepted because the price was so reasonable and the job he did was excellent!! I'd highly recommend using this company!!

Carrie P.

12/22/2013

Here it is, the Sunday before Christmas, and my one and only toilet backed up. I was pretty sure it was due to my sewer drain needing a good rooting since it had been a while.
I called Free Flo because of the high rating and the fact that they were open on Sunday. I received a response immediately (no recording!). Reuben honored the price I told him I last paid for a rooting service, which to me, was remarkable. He was in North Hollywood and could be at my home within 15 minutes (which he was). He immediately went to work on the drain and did an amazing job cleaning it out.
They were in and out of the house probably within 15-20 minutes,and they were friendly, professional and efficient.
I would recommend them to ANYONE.
I am keeping their business card on file here at home so I can call them at a moment's notice.
FIVE STARS isn't enough!!!

Amy R.

02/09/2019 12:00:00 SA

Can't give these guys enough stars...they fit me in over the weekend. Came over to give me an estimate and didn't have the part but returned later today to fix the leak. Really nice guys and came in below the estimate. Will use again in a heartbeat and HIGHLY recommend!

Greetings T.

06/02/2020 12:00:00 SA

We worked with Josh & Free Flo Rooter & Plumbing on some deferred maintenance for a new home that we were moving into in Pasadena. He was very honest with the diagnosis of repairs and recommendations. We got bids from multiple companies and ended up going with them. They had reasonable pricing but more importantly, we wanted to make sure the job was done right and properly. They helped us replace all the old cast iron sewer lines under the house as well as the various waste lines leading to it. In addition, they moved our laundry out of the kitchen to a hallway space. Josh suggested this idea, and we loved it since we didn't want the washer and dryer in the kitchen in the first place! Furthermore, they upgraded our ancient water heater, added a pressure valve and also fixed some leaking pipes while they were at it. They even helped secure some other pipes in the crawl space that was not previously supported. Most importantly, they did a great clean up job and was very thorough with communication throughout the project. Thank you! They will definitely be our future plumber of choice in the neighborhood!

Melissa P.

2/23/2023

Ben came out to personally check on our concerns this time -- a shower head with extremely low water pressure and an assessment of our water heater. He gave us honest advice about what he personally would and wouldn't replace. He also fixed our shower head water pressure in literally 5 minutes. Another company had quoted me over $300 to fix it! Highly recommend Ben and his team if you're looking for honest plumbing work.

Art D.

1/19/2019

If I could give these guys more stars I would. I've called them out a couple of times and they have been great each time. They are very responsive and honest. They have been very upfront about options and have worked with me to find replacement parts for my original fixtures vs buying new ones. Also, their prices are great. I need to redo my main sewer line and I am already scheduling something with them.

Tony T.

2/15/2019

Josh has been so responsive, courteous, and understanding of our situation. He quickly diagnosed the problem in the morning, and even though we ran into an issue that was more difficult than expected, Josh was able to fit us in later in the day to get the problem resolved. We will definitely lean on Josh and his partner if there are any future plumbing needs!

Dose S.

04/03/2020 12:00:00 SA

Anthony was great and did really fast, effective service. Our water heater broke so we called this company based on the amount of positive Yelp reviews. Anthony was at our house within 2 hours (early than expected) to look at the problem, sent us a quote within a few hours and was back the next day to replace our water heater. He worked fast and was very professional. He also helped us understand our options and we felt very taken care of. Strongly recommend using them if you have plumbing issues!

Vivi L.

10/15/2020

Steve from Free Flo Rooter did a great job for us. He wore PPE at all times and put on shoe covers when entering the home. He had to come back because of a malfunction of the pop up drain. He came back as soon as the new piece came in and installed it like a boss. He is overall friendly and kind and a pleasure to work with. Stay well Steve.

Leila A.

06/11/2018 12:00:00 SA

These guys are great! Super responsive, fast and expert. And, really polite. I'd totally recommend them.

Roxanna S.

12/07/2019 12:00:00 SA

Our house recently had some major plumbing issues and this company was absolutely amazing! We mainly dealt with Anthony who was so professional, knowledgeable, and incredible with his customer service. He actually cares about his clients and he will do whatever it takes to make things right. We are renting our house and had to deal with running everything by the owner. Anthony took the time to call the owner and explain all of the problems directly to him. The job (which included some major re-piping, and fixing sloping issues) was completed quickly including a great cleanup. During the entire experience Anthony and his team made us feel like everything would be ok and it sure ended up that way! Best plumbing company ever!

Seza B.

11/04/2019 12:00:00 SA

I will like to start by saying these guys are AWESOME!!!!! Our kitchen sink was clogged, a non functioning kitchen is a mother's worse nightmare. I called Free Flo Rooster & plumbing on Saturday, even tho they had a busy schedule. Narek managed to come in and fix our issue. He is absolutely amazing, friendly and really knowledgeable about what he does. We can't thank him enough.

Ethan D.

12/04/2016 12:00:00 SA

Ruben and Ben did exactly what they said they would: Bring enough guys to remove and replace my failed water heater from my basement without any issues. They did it quickly and cleanly and without any issues. Job well done!

Arpineh K.

08/11/2020 12:00:00 SA

These guys are awesome! Had PPE on! came in and in an hour they fixed my roots in the pipe issue... they made sure the problem was solved without having to dig thru my front yard.. (for a minute we though we had to do that....) until Steve and Nelson came up with the solution and saved me time, money and my front yard!! Thank you guys!!

Roland R.

1/18/2020

The average 5 star rating with over 1000 reviews is well deserved! 5 star treatment all the way! From requesting a quote, to scheduling an appointment to showing up ON TIME! Very responsive and communicates very well. Ben recently replaced some gas pipes for us and did a fantastic job! Very thorough, professional and reasonably priced!

You can tell that they've been doing this for years and their experience shows it!

Ben and Free Flo Rooter & Plumbing will now be our go to team for any plumbing needs! We're already working together on another project.

Thank you, Ben!

Anthony D.

05/07/2020 12:00:00 SA

These guys were great - were able to come by the same day - really knew what they were doing and gave some advice on what to do if I continue to have problems with the drain. I will definitely call them first the next time I need a drain cleared.

And, they own their own equipment, so they were able to be very competitive with the price - i learned that lesson the hard way when I paid over 4 times this amount the last time.

Joy A.

1/31/2019

These guys are fantastic. I messaged them on Yelp that our garbage disposal was broken so we set up a time for them to come a couple days later. They came and found that it had jammed up from a measuring spoon that had fallen down there and had gone off automatically. Once the spoon was removed it was as simple as reseting the power and it was fixed! Since this was such an easy fix, they didn't even charge us for the house visit. Talk about great customer service! Will definitely call again if we need anything!

Leslie R.

1/23/2020

Our water bill had more than tripled within our last two cycles and we found that it was because of a leak in our backyard.
Reached out and got a response within minutes to get an estimate. Within a day the problem was fixed!
Reasonable pricing, quick work, and very great customer service. If we have anymore issues we'll definitely call again!

Khrista S.

10/26/2016

Got up to go to work and hit the shower and somehow managed to break the darn shower handle. Lucky for me I have a second bathroom in the house so I was able to get ready and head over to work on time.
I don't know much about plumbers or plumbing so I started searching through yelp. I had no idea there were so many options but Free Flo caught my eye because of their pet friendly push. I gave them a call and was able to get an appointment set up for right when I got home from work.
I got a call an hour before I was off to confirm a time and surprisingly enough they showed up 20 minutes after I got home.. ON TIME!
They got my shower handle fixed before I knew what was going on and got a few love kisses from my little four legged guy before heading out.
You show up on time, give me a reasonable price, AND give my dog some love??... definitely a keeper.
I'll always use them for any plumbing issues I have. Thanks guys!!!

Jeffrey Francis T.

1/30/2021

Anthony was able to provide us quality emergency rooter service on a Saturday evening. He was quick, thorough in his work, and explained exactly what was going on with the plumbing. Highly recommended!

Daniel G.

01/06/2020 12:00:00 SA

Nick the plumber does great work, clearly knows his trade incredibly well. He's meticulous and thorough, so you know the work will hold up and last for a long time. He sticks to his word with his quotes and is upfront about how to do the job properly so you get it done right the first time. Being first time home owners we're glad to have found someone to take care of us for the long haul. Definitely recommended.

Holly A.

2/24/2015

Called these guys today when I suspected roots were clogging my pipes. They quoted me fair prices, showed up on time & happily tolerated my barking dogs. Super nice, friendly guys, got the job done in less than 15 minutes & took the time to show me what was going on. Highly recommended!

Danni C.

06/01/2023 12:00:00 SA

I highly recommend Free Flo Rooter & Plumbing! They are professional, fast, honest and beyond fair pricing wise. Nick was our guy and he was super curious on top of being all the above mentioned. Plumbers are like mechanics, once you find a good one you always go back to them, that's the way I feel about these guys.

Camille B.

4/25/2020

Called needing an emergency service, not only did they accommodate within 2 hours but were very pleasant and courteous over the phone.
When Nick arrived, he was very professional and really took his time to figure out what the issue was. He did a phenomenal job and absolutely appreciate his service, speed and dedication. Nick is now on our go-to list for plumbing! Thanks again! And I would highly recommend!

Alyssa R.

5/27/2022

Ben! Is extremely good ! Very trustworthy & knowledgeable! I needed my sewer drain cleared . They Very quick on responding and getting the job done.

Shay M.

10/31/2019

We called Free Flo Rooter & Plumbing to help us with a disaster at our home... Our bathroom was overflowing and spewing sewage everywhere!!! We desperately needed help and were referred to Free Flo Rooter & Plumbing. Called them on a Saturday night at 8:00pm (didn't think anyone would be around to help) but Nick arrived within the hour. I was beyond amazed at how quickly he came to take care of our poopy (pun intended) situation! Nick was awesome, he knew what the problem was right a way and within about 20 mins he was able to get the drain to flow temporarily and went out of his way to clean the mess all over the floors. Their crew returned to us on Sunday morning to investigate further, turns out our main sewer line was completely filled with roots! These guys took care of everything... they replaced the old pipes and our problems were solved in 2 days!!

Highly recommend these guys for your plumbing needs!!!!

Thank you Free Flo Rooter & Plumbing and a special thanks to Nick for helping so promptly (on a Saturday night!). Pricing was more than reasonable... Thanks again!!

Loly M.

1/17/2022

Thankful that you were able to send someone within a few hours of calling. I appreciate the quick response to an urgent situation.

ALAN D.

9/17/2014

HONEST ROOTERS! Ruben and Ben came out to clear what seemed to be a blocked toilet drain. After assessing the problem, they advised me that it was most likely a soft blockage that had cleared itself as the toilet was draining as it should. They could easily have sold me a service I did not need, but did not. Guess who I'm going to call the next time I need a drain cleared. Oh and they arrived ahead of schedule!

Peter H.

6/30/2019

Ben, Josh and their various crews worked over several days to address a major plumbing issue. They replaced the entire sewer line from the front of our house to the street. Given the scope of work, it was done very efficiently and effectively. Highly recommend.

Lupe C.

3/17/2020

Talk about saving the day they came out at 11pm and worked with me the day before Thanksgiving professional and super helpful

Claudia K.

3/30/2022

Steve and his team are amazing ! I had water leakage from a 9 feet crack on a vertical pipe that connects to my shower, Steve was able to identify the issues quickly and spent 8 hours replacing the bad pipes (and also took care of other minor issues such as toilet fill valve and angle stop that I wasn't even aware of). Most importantly, is that throughout the entire process he explained so well to me on how my pipe system works in the house and where the problems are from. I have no doubt that Steve is the most professional plumber I've ever had and I will strongly recommend his services to friends. Thank you Steve for your service today !

Julian A.

2/27/2021

HIGHLY RECOMMENDED
Toilet is backing up into tub, so I called Free Flo Rooter & Plumbing. Josh was able to spot the issue and explains how to resolve it. The next day, Steve and Kevin came and does the repair in a few hours. It was very fast and the pricing is fair. I would definitely call them again!

Greg C.

01/11/2021 12:00:00 SA

I live in a 110 year old house, so plumbing issues are a given. Free Flo is the only company I trust to take care of my house's unique plumbing issues. Today I had a backed up kitchen sink, and Anthony from Free Flo came 20 minutes after I called. Anthony is the best of the best. First off, he wore a mask and was very conscientious when it came to Covid safety. He resolved the issue within minutes, gave me tips to avoid the problem in the future, and was as friendly, kind, and respectful as can be. I wouldn't dream of letting anyone but Free Flo, and Anthony in particular, handle my plumbing issues. They are the best company in So Cal. Try them. You want be sorry!!!

Tam B.

6/27/2020

Anthony came by for a last minute emergency request. The kitchen sink was not draining properly and the water was staying inside the sink. Super grateful for him to have efficiently solved the issue we were experiencing and highly recommend both him and his supervisor (Varouj) Josh as your go to problem solvers!! Thank you so much!

Emma W.

12/24/2021

Using my wife's Yelp account because I don't have one. Called Free Flo on Christmas Eve morning and Anthony was able to come 2 hours earlier than quoted which was a big help with our family's schedule. He got a leak under the house fixed so we can have water in time to cook and get ready for Christmas. His colleague came to help him get the job done quicker. Both guys were very friendly and super funny. The type of guys you want to invite over and replace some of your relatives for holiday get together. Gotta give it up to them as they had to crawl through a small crawl space under the house. It's a tough job and I appreciate them for getting it done and they seem to really enjoy what they're doing. Will def call this company and request for Anthony if I ever have to. Not that I really want to though but glad to know there's good people out there for these types of emergencies.

John K.

09/10/2022 12:00:00 SA

I reached out to Free Flo Rooter due to an issue with my water heater. I spoke to several plumbers, all of them told me I needed a complete replacement. Nick provided me with the best quote and the quickest turnaround time. He was hyper responsive to all of my questions and the most knowledgeable out of all of the plumbers I had spoken to about my problem. I had a larger existing hole to the outside from the existing water heater. Nick did a nice job working around the issue but I was unhappy with the gap in the wall. He went above and beyond and had somebody come over to patch that gap up for me. I cannot emphasize how satisfied and happy I am with Nick's customer service and his general responsiveness. I have never had somebody get back to me so quickly on every single issue or question I had. Nick will be my go to plumber from here on out.

Tao C.

5/19/2023

Patrick is very reliable and nice. He came quickly and solved our problem of no hot water.

Rachel S.

11/18/2020

Such a lifesaver! They were able to send someone out next day for a non-emergency valve replacement. Steve came out early and was amazing at walking me through everything that was done and needed to be done to fix our issue long-term. Free Flo is the ONLY plumbing service I would ever call or recommend. Not looking forward to another plumbing issue, but relieved that when something comes up I have someone like Steve at Free Flo to count on.

*masks worn and social distance maintained

Jason L.

1/24/2018

Sent a message on Yelp, owner replied in 10 mins and set up an appointment. Ben and Nick is on time and got the problem fixed in 20 mins.

Friendly and quick to the job. nothing to complain about and would recommend them to my friends and family.

Alice L.

12/22/2021

We got a clogged garbage disposal/kitchen sink over the weekend. Ben and Nick made arrangement to come over on a Sunday afternoon and showed up even earlier than the appointment time. Nick was very friendly and helpful...and he came back today to install the new kitchen faucet. Nick makes everything seem effortless...so happy now that I have a brand new faucet and free flowing kitchen sink. Free Flo will certainly be my first choice in the future...highly recommended!

Margaret P.

04/01/2019 12:00:00 SA

I cannot rave about this plumbing company enough! If you ever need a plumber, these are the guys to call, or in my case, request a quote via the Yelp app!

We started having issues on Saturday morning with our restroom. Long story short, our main line was clogged. We thought it would be an easy fix by going to Home Depot and buying some supplies based on some recommendations by some of the employees there. None of the supplies we bought worked, which led us to the next step...call a plumber. At this point, it was already 9PM. I was so frustrated that I couldn't use the restroom in the comfort at my home. I searched for a plumber via the Yelp app and found this company. Within 10 minutes, I got a response from a business, which happened to be Free Flo. These guys run 24 hours! They said they could send a technician over to check out the problem, which was crazy to me as it was already 10:30PM, but hey, I needed a restroom, so I took the offer.

They came and took a look at the issue. It turned out that it was bigger than anticipated, so they said they'd come back in the morning as they needed to use certain tools and we'd be disturbing the neighbors.

The next morning they arrived and took care of the problem right away! These guys are extremely professional and made sure they cleaned up their mess as well, leaving it completely effortless for us - SCORE!

Thank you, Free Flo for all of your awesome help! I'll be sure to keep you guys in mind if there's anyone that's in need of plumbing work!

Shant S.

9/14/2020

My guy Nick came by within the hour and cleared up some pipes. He also let me know that some of the plumbing in my house were not up to code. At the end of the day, he had a quick response, nice clean work, and a great attitude! Thanks for all your hard work! Definitely recommend.

Mark M.

09/10/2022 12:00:00 SA

Steve fixed our hot water problem in the kitchen after-hours, on his way home from another job. He and Free-Flo are AWESOME!!!! Thanks so much!!!!Mark

That was two years ago... this time Steve replaced our old water heater with a new tankless unit, and again, just the nicest person (and his crew!) to deal with. I HIGHLY recommend Steve at FreeFlo Rooter!!!

Sheldon F.

3/20/2022

I've used Free Flo several times in my home and have had nothing but positive experiences with them. I recently worked with Anthony to replace a clogged drain pipe in my kitchen. He was responsive and professional while charging a reasonable price for his work. I recommend Free Flo and Anthony.

Autumn D.

2/21/2020

I rarely leave yep reviews, but I couldn't let the night end with out leaving a comment on my experience. I just moved into a new home, and started experiencing some back up in my shower with some rumbling in the toilet! I had no idea what the problem could be, but I knew I needed it fixed ASAP. I called Free Flo Rooter who answered the call immediately. He pretty much diagnosed the problem over the phone, and let me know someone would be out between 5-7 that evening. Around 4:30 I received a call from Nick who let me know he was on his way. I was prepared to wait all night, but was super excited to know he would be here at 5. Once he got here we walked the home together and figured out where the clean out was. He explained what was wrong and went to work. During the process he had me run all the sinks. Showers, and flush the toilets as well to get everything going and to make sure it was truly working, and I really appreciate the attention to detail. All
In all there is a few things that will need to be done at a later date to make sure this issue doesn't happen again, and I will be using Nick and Free Flo to complete the job.

Chris S.

8/21/2020

Ben came out very quickly and provided a free estimate of some plumbing work. They responded quickly and came out in the timeframe promised. I was happy with the response and the free estimate service. I'd go back.

Anthony K.

8/26/2021

Great experience from start to finish. I was able to quickly set up a time for a visit through the Yelp messaging system. They provided me a two hour window and said they would call before arriving.

The day of the appointment I got a call from Nick (NP) saying he was 15 minutes away and arrived exactly when he said he would. I appreciate that he arrived with his mask on for COVID safety. He also removed his shoes before entering the house. He didn't have to, but it was very considerate.

I had two bathroom issues. One was a loose toilet and was worried about possible larger issues. Nick assessed that it just needed tightening. The second issue was replacing a trap under the sink that wasn't up to code. Stopper and pipes got replaced all for a very reasonable price. Nick made sure everything was working properly. Clean work.

I plan on having a kitchen faucet replaced with Free Flo in the very near future.

Thanks Nick and Free Flo!

Alan L.

11/04/2020 12:00:00 SA

Thanks, Nick and Chuy for coming to our rescue again! We have an appt that's built in the late '70s and the copper pipe is at the end of its service life, so pinhole leak is nothing new to us, and we had our fair share of working with different plumbers. Free Flo in my opinion is one of the best in terms of workmanship and price. And not only do they do a great job, but they also make sure everything is spotless after they are done.

Lana H.

8/18/2020

I cannot thank you enough how great Nick was. He was prompt, he know exactly what his doing also best customer service ever. It was 105 degree outside, he took the picture and video to show to show the client how is look and what he will be doing~ just AWESOME. I work with lots of contractors due to my job, he is best. Thank you NICK

Aidan D.

12/03/2018 12:00:00 SA

Last night, around 11:30 pm, our water heater broke and began flooding the apartment. My roommate and I quickly called Nick, who not only answered the phone promptly despite the incredibly late hour, but walked us through how to stop the flooding and worked with our landlord to come the next day. We are so grateful to his prompt aid and reassurance. Thank you, Nick!

Wilhelm V.

5/16/2020

Called them and they came out same day and even during the COVID-19 outbreak. Nick was super helpful, professional, and friendly.

Our property is old and has old piping. He said we would need a cleaning pipe installed as old pipes degrade. Despite this he was able to get the pipe cleaned for now without the work, but I know with degrading old pipes that that replacement and installment of the clean drain is coming, and guaranteed these are the guys we will call for that and any future plumbing problems. Thanks nick and free flo.

Dana A.

06/03/2015 12:00:00 SA

This company is fantastic! They are professional, friendly, efficient, informative, and happy to answer questions. Also, it is nice to know that you are supporting a family-owned, local business when you hire them. We will definitely be calling them in the future anytime we have plumbing issues. I highly recommend you give them a call if you are looking for a plumber, you will be happy that you did.

Cyndi T.

8/19/2021

Anthony and his team (Kevin and Nelson) worked on installing a new gas line for us, and they were great! Anthony explained the whole process clearly to me and made sure that I understood everything so I knew what to expect. He even taught me how to check if the water heater was working. I also appreciated how he made sure that everything was cleaned up and taken care of before he left.

Rosalyn W.

12/14/2020

The plumbing service put my garbage disposal in quick, fast and in a hurry. They wore face mask and shoe covering. It made me feel safe and I was happy they did the work. Thank you for the help.

Vram I.

03/02/2019 12:00:00 SA

Prompt and Professional service from Nick at Free Flo Rooter! I have called Nick on several occasions and even at odd hours in the day. Nick has always been there to help! Whether it is replacing a toilet, replacing a water heater, a water leak, he efficiently identifies the problem and completes the job, at a good value. Thank you Nick for all that you do!

Faten T.

05/05/2020 12:00:00 SA

This the second time we use this company. First time for bathroom water backing up and today for the kitchen. I am extremely pleased with their services. Very efficient and friendly. They don't make a mess and they sure clean up before they leave. They are honest and won't overcharge you or add any unnecessary work.
And they use PPE which is a huge plus during these times.
Definitely recommend.

Tj J.

02/02/2020 12:00:00 SA

I called and made an appt on a Sunday for backed up sink.

I was told at 10 am they would be here at 9 pm??!

Interesting considering it's Super Bowl Sunday and that would've been right after the game.

My roommate call rotor router without me knowing who promptly showed up,
so I called back to let these people know hey look rotor router is here I don't need you.

Holy .

This fool who answered the phone went totally postal on me about he could've had five or six more people scheduled blah blah blah blah blah.

And when I told him look I didn't know my roommate did this but it's done and deal with it and I hung up on him because he was being so rude ------he called me back three times to tell me how rude I was for cussing him ----well I don't give a what you think dude. and when I told him look I didn't know my roommate did this but it's done and deal with itit and hung up--- on him because he was being so rude //he called me back three times to tell me how rude I was for cussing him --well I don't give a what you think dude

If this is the way that they treat a client I don't think I would want these people in my home at all.

This goofball was having a major meltdown.

Kev T.

05/09/2021 12:00:00 SA

Anthony and his team did a great job fulfilling my plumbing needs. They completed various tasks and answered all my questions. Anthony was professional, wore a mask, and best of all cleaned up after all the work was done.

Bobby G.

12/29/2018

Called during a holiday season and Ruben was kind enough to reschedule me twice because of holiday plans with the fam. Also did a fast and easy install!

Jim L.

7/13/2021

Not sure which rooter to hire, I choose the ones with the most reviewers.
Free Flo Rooter & Plumbing did not let me down.
Steve G. is very professional got the job done with reasonable charges, maintaining clean job site before and after the plumbing works. Highly recommended.

Brian D.

12/16/2021

I can't say enough good things about Free Flo Rooter. Nick is exceptional.
Very efficient, professional and always able to fit me in his very busy schedule. He is thorough, responds to text messages lightning fast and his prices are very reasonable. So great to find an honest, highly competent plumber. Thanks again Nick.

Lazar M.

11/16/2016

My kitchen sink was clogged and it didn't improve with drain-o. Contacted a bunch of plumbers on Yelp to get a quote. This guy was quick, reliable, to the point and showed up on time. What more could you ask for? Would definitely use him again.

Randy C.

5/17/2022

Nick was very knowledgeable about plumbing and explained clearly what was needed and had photos of other projects to help clarify his explanations. He replaced old rusted pipes in our kitchen, replaced the disposal and installed a new toilet. He also replaced our whole front underground sewage pipe which had been patched poorly in the past and was cracked, and sometimes clogged. The whole job was done in three days.
I'll be using them again when more plumbing problems crop up.

Nicky A.

2/14/2020

Saved our asses on Valentine's day!
Had to take a freezing shower in the morning, panic set in when I realized it could be the water heater finally giving out. Called these guys and Josh was here to save the day quicker than expected. Fixed our problem in literally 5 minutes. Had everything on hand and had our hot water back up before anyone in my household even knew there was a problem. Yay!

Hector C.

07/03/2019 12:00:00 SA

I was scheduled for a visit from Free Flo Rooter and Plumbing and they arrived during the time they said. I was greeted by Anthony who was very friendly and professional. He listened to what my concerns were and answered all of my questions with a very detailed answer. He came up with a game plan to resolve my plumbing issues and made me feel confident that he was the right person for the job. He explained why this was the best route to take, which was very welcoming. He's knowledge of this trade really shows. I will always recommend Anthony and Free Flo Rooter & Plumbing to anyone looking for a great honest plumber. Thanks again, Anthony. I can once again flush with confidence!!!

Russell T.

1/23/2016

These guys came next day after I called, when I had been having a major problem with my regulator for months. Fixed right away, and they took the time to explain to me what the problem was and how they fixed it. My new go to plumbers!

Caitlin M.

1/26/2018

These guys are great! Had my first experience with them today. Called and they sent Ben over within 2 hours to fix the garbage disposal. Turns out the disposal kind of fixed itself overnight, so Ben took a look at it, gave me a handy tool to try and work on it myself in the future, AND pet and fell in love with my dog. He didn't even charge me anything for coming out, which was amazing. They will definitely be my go to plumbers for the future.

Martin M.

9/15/2021

Woke up to a busted pipe in my yard. Called Ben here at free flow. We talked and I explained to him what was going on. I had an appointment so I turned the water off and we made arrangements for them to show up when I was done. Ben showed up. Assessed the situation , quoted me a price that they stick to a did the work. Super friendly and very informative.
I highly recommend them.

Yellow J.

03/02/2021 12:00:00 SA

I chose Free Flo plumbing to install a garbage disposal because they were local and because of their outstanding online reviews. They scheduled a convenient appointment and showed up on time. Anthony was amazing, he was polite, knowledgeable and courteous and was able to solve what turned out to be a tricky installation.
I highly recommend Free Flo and will call them for my future plumbing needs.

Wayne S.

02/11/2021 12:00:00 SA

I developed a drain blockage and backup at my home and called Free Flo Rooter. They responded immediately and had a tech out within an hour of my initial call. Anthony was courteous, neat and professional. He worked carefully, neatly and efficiently and resolved my issues immediately, all at a very reasonable price. There is good reason why these guys have nearly 1800 5 star reviews. They deserve it! And now, Another well deserved 5 Star review! Thank you Anthony for your outstanding service!

annie y.

11/11/2016 12:00:00 SA

Ruben and Ben are the BEST !!! I purchased their service through Amazon.com, and they came on time and even upgraded parts for me because Amazon sent me the plastic tube which is fragile. They voluntarily upgraded to brass for me. They are very friendly and professional. Definitely will call them again if I have plumbing issues in the future.

Jocelyn C.

9/15/2021

Steve was amazing! Had a shower and sink that wasn't draining and they fixed it up really quickly. He explained everything and it was super easy to understand. Will use again in the future.

E L.

1/16/2022

Had flooded basement. Nick answered quickly and set up an appointment. Steve came early because he finished another call. He quickly diagnosed the problem and gave me the options. Parts had to be ordered. He drained the basement and got a temporary pump to keep the basement from flooding. When the replacement pump came in, it was a high quality pump that should provide years of reliable service. Installation was efficient and he corrected some problems from the previous installation. He took the time to explain what was wrong and did what was needed to avoid future problems. Great service and value because he corrected something that would prevent a future problem. Would not hesitate to use their service again.

JP L.

01/11/2023 12:00:00 SA

Josh took great care of us after our external drains overflowed and flooded water into our house. He responded quickly, came when every other plumber said they were too busy and delivered great service (rooting every external drain) with knowledge and skill. He also diagnosed the likely root causes of our flood and how to mitigate the problem.

Very happy to recommend him and Free Flo.

J P.

08/09/2012 12:00:00 SA

Great friendly and fair priced service. I highly recommend.

Sharlene G.

7/24/2020

Simply put Anthony was fantastic. I had a clogged shower drain and he came in and did a quick and perfect job. He was courteous, very clean, organized, and I appreciate how attentive he was to explain the details. Overall a fantastic experience. Would work with him anytime.

Dan D.

9/26/2020

My sink was backing up for over a week and my landlord decided to ignore my multiple emails.. so I had to take matters into my own hand. It was a Sunday night past 10PM and I decided to message them for a quote. Wow! I got a reply within 2 minutes on a Sunday night.. after 10pm. I was set up and ready for my appointment within 4 minutes. Crazy.

The following day, Monday, Nick gave me a call 30 minutes prior to arriving. Upon arriving, he even took his shoes off before entering, that itself is exceptional customer service. He worked on my sink and got it working within 30 minutes. Talked me through about the process and made sure the water was draining well. Following few days he even texted me to follow up to see if it was still draining well. To top everything off the price for the service was VERY competitive and affordable.

A+++ to the team at Free Flo Rooter & Plumbing.

Miguel B.

2/18/2022

Our bathtub drain was overflowing with sewage water everytime the toilet flushed. We scheduled an appointment with Nick to be at our home the same day. He kept us informed of his ETA and arrived on time. I love working with people that communicate well.

After looking at our situation, it was determined that roots were in our sewage line and that we can hit two birds with one stone by also installing a clean out pipe at the area that the roots will be removed. The work was seamless on our end and Nick was attentive to our needs.

The job was completed the next day in the afternoon, and again, lots of communication back and forth as to what to expect and the status of the job. I loved that after paying the invoice, Nick walked around to make sure no trash or equipment was left behind. It's the little things that count, but also, the bathroom is working again!

Jim V.

12/29/2018

I'd had this drain cleared a couple of times in the past but I don't think the other plumbers found the main clog. Free Flo came out after a few minutes of work, they found and cleared the clog. Ruben was the technician and he was professional and personable. I feel very comfortable recommending Free Flo Rooter. Give them a try.

Joe R.

03/08/2019 12:00:00 SA

I just needed a non-emergency shower valve and hardware replaced. Very nice guys, worked around my schedule, did it quickly and for a fair price. Didn't leave a mess. That's everything you can ask for.

Mike D.

11/13/2022

Anthony was absolutely amazing! Our tubs started to back up, and our toilet was leaking at the base, at 5PM on a Saturday night, and thank goodness for Anthony and Free Flo Rooter & Plumbing! We were initially told to expect someone between 8-10 PM but Anthony called and let us know he could arrive much earlier and was able to not only clear our line and get us back up and running, he showed us all of the issues with the cam, and even reviewed a proposal we had received from our original plumber. Can't recommend Anthony and Free Flo enough!

Gerald S.

6/26/2021

On time, friendly, knowledgeable, and reasonably priced. I really appreciated the presence of mind and attention to detail like taking off the shoes without being asked when noticing that the flooring was carpeted and the strong clean up after the job was finished. Felt like honest good work. Much appreciated Nick. Thank you.

Clement L.

6/25/2020

They replied promptly and the staff Nick is really nice and professional. He explained the structure and the reason for the sewage to be clogged. Highly recommended and life saver.

Bill L.

11/10/2021 12:00:00 SA

Nick did a nice job fixing our sink and unclogged the drain. He was prompt and efficient. Will definitely recommend this company.

Charles C.

11/05/2022 12:00:00 SA

I had a kitchen sink stoppage in the wall pipe that I wasn't able to clear out. I called Free Flo and they scheduled an appointment quickly. Patrick analyzed the problem immediately and fixed the problem. Even replaced my beat up washers and ensured that there were no leaks. Incredible service and very thorough work. My kitchen sink has never drained better. I would highly recommend them. Thank you Patrick!

Jackie T.

5/31/2022

Had an issue with the water pressure in my shower - was able to schedule an appointment quickly, and Nick came on time, was communicative and super helpful. Clearly explained what the problem was, didn't try to upsell me, and did an awesome job of fixing the issue. Definitely recommend!

kim k.

02/01/2016 12:00:00 SA

THIS GUY IS AMAZING !!!! I had hired someone else to come give me an estimate and was told I had a leak in galvanized piping that was buried . quoted $450 to fix and then to replace my whole piping $4500 ..... yikes !! turns out it wasn't a buried pipe at all it was a plastic tube that runs to the fridge ...$60 .... HONEST HONEST HONEST !!! LOVE THIS GUY !!! My boyfriend said from the moment he got here ... this guy is on it he went right under the house and got it done ... We just hired him to come back and redo my sewage lines .... That's how you get return business .... come be honest about a small problem get hired to do a much larger job on the spot!!!! YAY finally a plumber that I will continue to use ... SO EXCITED .!!!! can I give 10 stars????

Vanessa H.

6/25/2020

My bathroom sink had been dripping for a couple of weeks before I contacted Free Flo. Steve came out and immediately went to find replacement cartridges. He had to go to several locations because no one carried the ones I needed. In trying to track them down he decided to reach out to the manufacturer & in doing so, found out mine were under warranty which saved me some money.

He was very professional & friendly and wore a face covering while working inside my home. Would definitely use them again!

Samuel S.

9/13/2015

Possibly the best customer service I have ever encountered. First, my issue happened to land on a Sunday. Ruben answered my phone call and was more than willing to chat on the phone to see how he might be able to diagnose the problem on the phone. He was totally flexible and made it to my place earlier than expected. On arrival, he showed up with a smile and an eagerness to help me resolve my plumbing problem. Not only was able to resolve it, but he resolved it in a matter of minutes, offered advice and instruction so I could help resolve the issue if it happens again, and he was totally professional. I also called Ruben later in the day because I could not find a part at the local hardware store that would help with keeping the leak from leaking again. He said he had the part and would be happy to bring it by my house the next day. I was thoroughly impressed and will always use Ruben and Free Flo Rooter and Plumbing for all my plumbing needs. Thanks Ruben!

Filip D.

10/13/2017

Free Flo did a great job unclogging my kitchen sink. It was heavily clogged and the clog was a good 30ft down the pipe. Josh worked relentlessly to loosen the clog and eventually got through. He was very professional, friendly, skilled and stayed right on budget. I highly recommend Free Flo.

Joshua P.

05/10/2019 12:00:00 SA

We have used this company three times and had really great experiences each time. With two plumbing problems, the guys who showed up were always friendly, honest, respectful of the house, careful not to let our cats get out, and had good advice to avoid future problems. We also got help from them in inspecting a house that we bought, and they were very clear and helpful and friendly in that transaction. Highly recommend.

Allison G.

2/29/2020

that is the best plumbing problems solver ever. professional services, good communication. We have the drain problems since the day one after newly moved in. The lanudry drain water always back up to the sink. We have called some plumbers to check the problem before. they changed the parts and installed the vent, but the problem was still there. Finally we called Free Flo Rooter, thry explain Ed to me what caused the problem and his to fix it, and charge the reasonable price. We are happy the problem got solved this afternoon.

Crystal D.

07/12/2022 12:00:00 SA

If you guys are searching for a good, trustworthy plumber, you should definitely contact Free Flo Rooter (and ask for Nick). We are currently in the grueling process of renovating our home and choosing Nick as our plumber has been one of the best decisions we've made so far. Being able to trust in the quality of work provided and also knowing that we're not being cheated or nickel and dimed has made things a little less stressful during this time. We've interviewed many plumbers, contractors, and electricians before beginning our renovation journey, and can honestly say that Nick is truly a step above the rest in every aspect.

Leading up to our project, Nick was very communicative and so helpful when we were trying to figure out our plans. He would give us realistic expectations and honest feedback on the feasibility of our project and always went above and beyond to help us out. It's obvious he has a passion for his work and a willingness to help others.

We recently had him and his team replace our water main. They were efficient and executed the project as promised, immediately passing inspection with flying colors. We will be using them for our plumbing needs in the future and highly recommend them.

Not only do these guys deliver on quality, but they are also very reasonable with pricing and are willing to work with you. Seriously, if you need any plumbing work done just give Nick a call. Save yourself the headache of interviewing and meeting other plumbers - we already did all that. Nick is legit and know's what he's doing. My husband calls him a plumbing genius!

Don J.

5/20/2020

These guys are the most honest, hard-working plumbers I have ever found. I called them to do hydro-jetting and they came with their state-of-the-art equipment. Unfortunately, the old plumbing at the house wouldn't allow them to use their equipment, so they cleared the drain the old fashioned way, using a snake auger.
Ben insisted on cleaning the kitchen to pristine condition and refused to charge me for the hydro-jetting even though they fix my issue.
I am going to use them for all my plumbing needs in the future. They are really the best!

Mike R.

7/13/2017

Ruben came over and fixed our water heater (pilot assembly). Timely, professional, friendly, honest and at a reasonable price.

We highly recommend these guys!

Heidi H.

10/23/2020

At last! Plumbers I can trust. They have helped me out several times and are so fair and honest. Ben and Nick are so accommodating and knowledgeable. Nick really knows his stuff. He resolved a reoccurring issue I had for years! So glad I found Free Flo Rooter & Plumbing. I highly recommend these guys!

Christie G.

06/11/2018 12:00:00 SA

Ben is amazing! I called and he was able to come out within a few hours. My grandma's toilet was clogged and he fixed it in a few minutes. We will definitely call him again if we have future plumbing issues. I recommend this company for anyone needing a repair.

Angie T.

10/06/2020 12:00:00 SA

Nick and his crew are incredible. They fixed everything wrong with my new house water and gas wise. New pipes, earthquake shutoff, dripping tub. No job too big or small. All done fast and with a smile. Truly a great company. Explained what they were doing and why. Highly highly recommend. Plumbers are like mechanics, when you find a good one, you're set for life. I'll always use Free Flo going forward.

Siobhan V.

02/11/2021 12:00:00 SA

This plumber is amazing. Super nice and gives you info about what caused your problem so you can prevent future issues.

Lucy C.

12/10/2020 12:00:00 SA

I highly recommend Free Flo Rooter as we had an emergency and they were very quick and responsive. They came within the hour and Josh assessed the problem accurately. He was patient and took the time to explain the problem. After evaluation, he directed us to talk to the City and provided us a solution that did not cost us anything. I highly recommend Free Flo if you are unfamiliar with plumbing but need a true honest assessment. They are ethical and provide excellent customer service. I am grateful to Yelp for finding Free Flo and they are going in my contact list for any future plumbing problems.

Hovik H.

09/08/2019 12:00:00 SA

Free flo rooter and drain clearers is what they need to call them selfs
I have my main sewer line clogged called on a Sunday had them come out after a different company couldn't help clear the line
Not only did theu clear my line but they ran the sewer camera tk show me why i had issues and gave me options im glad i found these guys on yelp they are awsome

Bob G.

3/21/2019

I never write reviews but I just have to with Ben at Free flow. I have a house that my 80 year old parents are living and in November of last year my parents said the pluming is backing up and it's Friday afternoon of course. I got on yelp and called a few places but mostly got answering machines. Ben was the only person that picked up his phone and as i told him our issues and my parents are older and need help he told me the only appointment he had open was Monday. I told my parents that he will be out Monday and we had to wait. Ben called me up on Sunday morning and asked if my parents would be home because he wanted to help them on his day off. He showed up with his jet cutting machine and cut roots out of my main line and fixed the back up. 4 months later my main line broke apart in to locations and he came back and had to cut concrete and dig 10ft deep and fixed the broken clay main line. It was the biggest thing that has happened to that house and he understood my elderly parents where there and took care of it. He never up charge me Ever! This guys is the best contractor I have found. Honest and fair and will always call you back. I will spend the money in gas to have him drive to South OC to work on my house here.
Great job Ben you won me over!

Nolan M.

7/21/2021

Great quality service and pricing. I gave a quick call and Steve picked up. I had a project to replace 3 toilets with ones that I had purchased beforehand and needed installation. He came by to take a look at the spacing and gave me a quick, prompt price that was really competitive compared to other quotes I received.

The actual service was quick and just top notch! I got a call from Steve if he could come by early to get the job done! He and one of his colleagues came by and got the entire job done in just a few hours along with the haul away of the old toilets! They were quick and prompt to unbox and assemble the new toilets I had all while keeping everything clean!

These people are definitely my go-to for any plumbing needs! I highly recommend them and anyone reading this should at least give a call to see what they have to say! No upselling, just straight to the point.

Cindy W.

5/17/2021

I was trying to have a bidet set up and had trouble with a kholer toilet having major rusted screws stuck. I have a one piece toilet so it was hard to remove stripe rusted bolts. Anthony came and told me every possible situation that could happen and what plan b could be. He was super informative on brands that would be better as well. He had told me it was a 50/50 chance but he would do his best so we went with it. Shortly after he was able to remove it and fix my situation which I was very happy with! I would definetly recommend him for your plumbing needs!! 10/10 friendly, helpful, informative, fast pace, affordable! A

cynthia a.

12/10/2019 12:00:00 SA

If you are looking for a plumber that is reliable, honest, quick to respond, and above all makes all this plumbing language nonsense sound like actual English, then stop wasting your time and call Josh!

Josh is honest and makes everything so easy as he explains all the work that he will be doing. He gives you the best option. In my situation, my sewage water was coming out to my tub and Josh and his crew took care of that in not time! The same evening, the toilet and the tub was good to go! They put a clean out and did a great job with the pavement.

The work did not stop there! They also unclogged my pipes doing hydro jetting and changed my pipes.

Thank you Josh and team!

I have found my forever go to plumbing company!

Irene N.

8/25/2019

I was convinced by Nick to just replace my water heater since it was about 8 years old by now and will likely reach its end soon. Nick gave me a quote on a repipe as well and the price was EXTREMELY fair, so we set up two days in case for the water heater installation and repipe. Nick always responds and was willing to work with my schedule despite me having to reschedule a couple times.

The day comes and Nick arrives early with his crew of 4 men ready to start. I appreciated them laying out paper on the floor given that they were coming in and out often. This helped clean up immensely. I thought we'd need two days to finish, but Nick and his crew actually finished early in a day! Unfortunately my water heater is located inside the house so I had to get someone else to patch the hole where the pipes were installed before Nick can install the water heater. That took some effort in scheduling, but Nick was very accommodating. I also had an issue with my kitchen sink having low water pressure and Nick was kind enough to fix that for me for free while he was here.

Now I have a brand new Bradford White water heater and the rumbling noises from my previous water heater is no more!! Bonus copper pipes! Overall, I really appreciated Nick and his crew's professionalism and Nick's such a cool dude!

Go Lakers and thanks Kobe24!

Adam R.

9/20/2022

Anthony was so awesome to work with. If there's ever any plumbing issues at our house again, they will be the first company we call.

Alexandra I.

6/13/2021

Josh from Free Flo Rooter was the one that helped me and I couldn't be more impressed with how swift, professional, and skilled he was. It was immediately clear that he knew what he was doing and that made me feel very comfortable from start to finish. I have had a few horror stories with plumbing so I'm very relieved and pleased to say this was nowhere near that!
Also, I think it's worth mentioning that he was very safe and masked the entire time. He was also very charismatic and pleasant to converse with which didn't hurt! Overall GREAT experience, I would definitely work with Josh again.

Edward M.

07/12/2019 12:00:00 SA

This review is well overdue
Greatest group of guys I have ever had working in my home
I first messaged them on yelp about my house backing up they came out on a Sunday because it was an emergency they quickly got on it they hydro jetted the sewer line so it would flow for a few day while I got my estimates for a new sewer
After comparing apples to apples and reading reviews I hired these guys to do my new sewer
Thanks free flow rooter team you guys are awesome

Felipe Y.

09/03/2019 12:00:00 SA

Josh came and replaced our Moen kitchen faucet that hadn't been properly installed and was leaking. Did a great job very quickly and left it clean.

Caren K.

8/17/2019

Ben is incredible!!!!! Seriously the best. My garbage disposal fell out and he was here in 30 minutes. Life saver!!!!!

Sandy B.

07/11/2018 12:00:00 SA

I've been a long-time Yelper, and have benefited from reading other reviews, but have never written a review before. Well, I'm shook. I came home from the gym this morning and there was water dripping from the ceiling, and a puddle on the floor. My husband had tried to fix 2 leaky bathroom faucets, and when he turned the water back on, the bathroom flooded. I go to Yelp in desperation since my previous plumber was out of town. This company came up first, had great reviews, and was the first to respond to my Yelp quote request. They were able to come out on 1.5 hours notice and fixed the problems here at a very reasonable price. I'm still amazed actually. Will definitely be calling them again when the parts come in and need installation.

Casey G.

9/23/2021

Had an issue where my tankless water heater stopped working. Called them on a Friday morning. They said they were completely booked for the day but had a tech who could stop by and try resetting it to see if that fixed the problem. He arrived shortly afterwards and tried it, but that did not resolve my issue. He had to leave for a previously booked job, but called another tech to have him come try servicing our water heater. The other tech arrived within about an hour. They had me up and running with hot water again just a few hours after calling them--even though they were already booked up. They went above and beyond! Highly recommended!!

Stephanie C.

03/04/2020 12:00:00 SA

Highly recommend this plumber to you!!!!! My gardener told me there is some problem of my water meter, so I tried to find a plumber on Yelp. I contacted couple company and two of them came to my house to look at it. The first one said they are going to charge me $1975 to fix my problem. Then I contacted Free Flo to let them check it for me. They are here so fast. And they solved my problem immediately with a much cheaper price. They are so honest about the problem that i have and tell me which part i need to fix and which is not necessarily. They saved me a lot of money!!!

Samantha S.

08/08/2023 12:00:00 SA

Rafee responded to my request within 5 minutes and booked an appointment on my first preferred date right away! Technician Ara contacted me when he was on his way to my place, he was very courteous and patient. He was honest and professional when assessing the problems I was having with a delayed toilet water fill and ceiling leak. He completed the work in less than 30 mins, and explained to me the thorough work he has done! Overall, extremely satisfied with Ara's service and would definitely recommend Free Flo to friends and use their service again in the future.

Vic T.

8/18/2020

When we moved into our house we had all of the plumbing redone so a bit shocked when we had some water from our sink and washer backing up. We set up an appt and Vino came out to take a look. We a relatively small 2 hour window and he called a bit before and came early.

Vino came out prepped w a mask on and was really pleasant and got it fixed. We'll def use them again to have a few other things checked out.

Jenny D.

5/28/2020

I called Free Flo on the Sunday of Memorial Day weekend for an emergency pipe unclogging. Water was rapidly backing up in my kitchen sink.

Steve was able to come out earlier than the stated appointment time. I appreciated his diligent use if face mask and shoe covering each time he came in.

Steve got to work right away and completed the job in less than an hour. He was straightforward, no nonsense, and focused on getting the job done. He answered all our questions and took the time to prepare a detailed invoice and photos for me to submit to the HOA.

He charged the price that was quoted and did not try to haggle or upsell anything.

Overall Free Flo exceeded my expectations!

Gabriel R.

9/30/2020

Came out after another plumber said they could not clean out the drain in my driveway because it was too clogged. After an hour they has the drum free and clear. Definitely recommend

Joz Joz Joz W.

11/17/2019

After another service tried to scam us/charge us more than double than Free Flo for hydrojetting, Ben showed up within 20 minutes and saved the day! Thank you to Rafee for his responsiveness. They have customers for life with us!

Dan O.

02/06/2023 12:00:00 SA

This is the second review I've written about Free Flo Rooter. Patrick just left, after fixing the clogged toilet problem. He was great, listened to us, explained the most likely causes of the problem, and suggested a longer-term solution.

This is the third time I've turned to Free Flo Rooter for help with a plumbing problem. Three different guys came out -- and each of them was professional, friendly and courteous and answered my naive layman's questions patiently and clearly.

Three different guys, each one terrific? I'm guessing the way they treat customers reflects the way the owner of the company treats them.

Based upon my 3 experiences with them, I recommend these guys without reservation.

Joe L.

06/03/2022 12:00:00 SA

Great work and very responsive. They did recent work replacing a valve and did a water heater replacement. I highly recommend their work.

Samantha S.

01/08/2023 12:00:00 SA

Nick texted before he came. Arrived on time. Took his shoes off to enter the house. Gave my son a smile. Nick came in on a Sunday and bossed it. There was a pipe and drain which needed unclogging and it took him like an hour of intense labor to completely free the clog. Absolutely recommend!

J H.

7/25/2022

Moved into a new home and there were so many issues - from clogged sinks to leaking pipes, sloping issues, missing vents, and a lot of patchwork that the previous owners had done. Working with Anthony and his team was a dream! He was able to come out super quickly and gave me a quote and was able to start soon thereafter - replaced all the piping under the house and did meticulously addressed all the sloping issues.

The main drain line to the sewer was under a concrete walkway. They worked super hard to break open the walkway, only to find another layer of concrete, and another layer of concrete - seems like every previous owner just poured their own concrete layer on top of existing. They worked super hard an entire day to get to the broken pipe and replace it, and also installed a clean out.

I doubt I'll have any further plumbing issues after such a thorough job, but should anything come up, Anthony will be the one I'll call right away.

Whit W.

1/28/2023

Can't say enough nice things about this company.

Patrick really took his time checking out the issue & walking me through my options. Plus, he was able to come a couple days early for my appointment when there was an opening.

Would 100% recommend & use again!

Nataline J.

4/28/2021

Update y'all! Relocated our laundry set up for hot/cold water, drain, and gas line outside the house. Had them come out and requested Nick again which the company honored. So happy with the final outcome and pleased with how tidy they are. They ensured everything was exactly to our liking. I don't know why I'm surprised each time, but I am. Thank you Nick & team!

Frank C.

11/05/2021 12:00:00 SA

Steve and his helper responded immediately to our request to unclog our kitchen drain. It came in unclog drain and provided excellent service for a great price. I would definitely utilize them again!

D C.

10/15/2020

Nick and his guys were great! We had a clogged sewer line that was backing up both the shower and toilet. Nick came out and took the time to explain everything. Took pictures and videos so that I can better understand what was going on with the pipes. Very thorough. They were on time and had all the the pipes replaced in 5 hrs. Will definitely use them again!

Tony H.

8/25/2017

Great set of guys! Called them up to replace a 100gallon water heater for an apartment, they came out took a look and know exactly what to do, very professional and knowledgeable. Got it done in just a few hours and all worked. Thank you! Highly recommended..give them a call.

Lizzie L.

4/17/2020

I had a water leak at the gas water heater. It's about time to have a new one installed. Checked with several plumbers around, Free Flow offered the best quotes.
On the day of appointment, Anthony and his partner came on time. They took the time to do the job right, everything was done properly. Water supply lines and gas line were replaced with new ones. The new gas water heater was up and running in no time.
The guys cleaned up the heater closet, and all the debris from the project. After they hauled away the old heater, everything was in its place, nice and tidy.
I appreciated the professionalism and courtesy of the guys from Free Flow. Will definitely talk to them when I plan for our next project.

Jeff S.

2/15/2021

We want to thank Nick and his team for taking care of all of our plumbing issues. They came in and did a full home repipe for our water and sewage lines as well as fixed our crumbling sewage tank/pump in only a few days. Nick did a great job walking us through everything that needed to be done and the best ways to get our frankensteined house back into shape.

Thanks again

Ryan L.

5/29/2021

When they say they'll take care of the problem, they take care of the problem. I've used them twice and could not be more pleased with the quality of work and the customer service. Ben and Josh are just good people and their crew is top notch. I've given up on calling my home warranty and will be calling them from now on. SIX STARS!!!

Robin D.

2/23/2023

Nick is an excellent plumber. We had an emergency big leak in our garage. Nick came out to our house fast and assessed that our water regulater had burst. He ordered the part and was back quickly to fix it. Prompt, honest and reliable. I definitely recommend Free Flo Rooter and Plumbing. Our situation could have been a disaster but Nick saved the day!

Paul G.

7/25/2019

Finally found my plumber! After a bad experience with a previous plumber I was happy to have found this company. I messaged Ben online thru Yelp around 9pm and discussed a possible leak by the toilet. Even though I was not able to book an appointment the following day, I settled for the next day in the morning. He gave me a two hour window and he arrived promptly within 30 minutes of the appointment window. He was courteous and friendly when I first met him. He inspected the toilet and the leaky sounds it was making well after the tank was done filling up. He said its normal for older toilets (about 30 years old) to make what seems to be a leaky sound. He looked around the toilet for signs of a leak (water stains or bubbling) and found none. I walked away grateful I did not have a leak problem especially after expecting the worse such as the need to cut open the dry wall or floor to fix the leak and the likelihood of a mold). I will definitely reach out to Ben again for any plumbing service.

J K.

06/03/2019 12:00:00 SA

My wife contacted Free Flow on May 23rd to help resolve an issue related to water flowing back into a bathroom toilet and a front bathroom tub. Anthony and Charlie came within the stated time frame and helped fix the problem. Anthony also included a 30 day warranty for the repair, as well as some suggestions for future repairs for our plumbing system. Service was quick, thorough, and professional. Therefore, definitely looking forward to contacting them again for future repairs. Thanks ya'll!

Peter A.

6/16/2020

These guys are honestly among the best. Quick to respond, very professional and had the drain cleaned and back to normal within minutes. Every time I need to call a plumber my heart sinks thinking about the bill, but found Free Flo on yelp and Ben took great care of me. VERY reasonable on pricing! I highly recommend these guys. Saved their info on my phone for all future needs.

Karen K.

02/08/2021 12:00:00 SA

Came downstairs in the morning to find the floor wet and ceiling dripping in my living room. Based on my great experience with Nick a few months ago with changing out a toilet, I quickly called him. He picked up the call right away and was able to drop by my house for an emergency call after finishing up one job ahead of me.

Nick opened up the ceiling with minimal damage and was able to quickly identify my the problem with a pin-hole leak in my 2nd room bathroom cold water pipe. He went and got the part and got the whole thing fixed no hassle.

He was able to answer all my questions and also gave me some advice regarding the pipes. Now I just have to wait till the wall's dry before calling in a contractor to patch up the wall and ceiling.

Because he was replacing a pipe and used the blow torch, he helped to remove my smoke detector. Once the job was done, he put everything back where they are supposed to be, did a great job cleaning up after his work.

He was there mid-morning till mid- afternoon but got the problem fixed.

Nick is a life saver. Great customer service! Definitely a repeat customer.

Paul V.

6/23/2020

Called to install a new shower controller...instant communication and appointment setup. Great service, on time and friendly...will definitely use again!

Yee L.

5/23/2020

Friendly professional excellent punctual
Fixed the issue until its resolved
The best service ever!
Thank you Ben

N C.

08/02/2022 12:00:00 SA

Cannot recommend this company highly enough - competitive price, excellent communication, crew was highly professional and conscientious, work was done right with no surprises.

Stan S.

05/05/2021 12:00:00 SA

I had a backed up toilet. Anthony was able to come out the next morning. He was not able to fix the issue with standard methods so he came back hours later with bigger equipment. He was determined to help me fix the issue and he did. He's coming back this weekend to install a clean out.

Go with these guys for your plumbing needs. You won't go wrong. Their prices are fair but more importantly, they are honest people who will get the job done.

LadyHawk T.

1/19/2017

These guys are fabulous. Quick and honest. Prices are reasonable. I highly recommend them. Very good. Put them on your contact list. You don't need anyone else.

Shiraz S.

1/22/2021

These guys are simply the best. I've had the pleasure of dealing with both Steve and Nick and they've always been professional and taken the time to explain the problems we've had with our plumbing. I highly recommend this company for all your plumbing needs.

Kazumi S.

04/12/2019 12:00:00 SA

We really love these guys!! They are dependable, explain everything and very professional. We had a problem after they left, and they turned around to take care of it and came back again next day to make sure it was working. So nice to know that we have someone we can trust whenever we get a plumbing issue...Even our dog gets excited when they show up.

Shakeh B.

03/08/2019 12:00:00 SA

BEST SERVICE EVER!! My bathtub and sink drains were both clogged, and I needed plumbing services ASAP. I had used Free Flo Rooter and Plumbing in the past and was satisfied with their work, so I decided to call them again. I'm so glad I did!! Once again quick service, great job, and most importantly very affordable prices. I've used other plumbers in the past and they're just like mechanics... you need one thing fixed and they come up with a long list of other things to fix just to take your money. Not with Free Flo Rooter.. they were honest, friendly, timely, affordable, and even cleaned up after themselves. When I consistently get good service, I know they're winners! Thanks Free Flo Rooter!

Glenn F.

2/27/2015

This company is amazing i had a leak coming from upstairs to downstairs they where fast, honest and cheap compared to others thanks a lot i will recommend to all friends and family

Khalil F.

3/27/2019

Truly truly there are no words that I can use to adequately describe the quality of work at Free Flo Plumbing. First of all, I had been dealing with a slow sink in my kitchen literally for months. Being a single mom I had tried to fix the problem myself. I had used a plunger and chemicals but finally the sink completely blocked up and I couldn't wash dishes or cook. I finally broke down and called Fast Flo Plumbing. Ben was the first person I talked to. He was beyond polite and accommodating even though he was booked for the day. He squeezed me in because he knew it was an emergency. I was the last call of the day for Nick who arrived completely kind and ready to help me out. He took one look at my disaster of a clog and got right to work. He pulled out cutlery and a huge amount of debris out of my pipe before snaking the drain!!! What a life saver!! On time cheerful sweet attitude and lightening fast service. Can't say enough about this awesome business! I will recommend them to everyone I know. As a school teacher I value honesty and integrity and these gentleman have it in abundance! Their prices were completely reasonable for the huge undertaking. Thank you so much for the awesome advice and wonderful attitude!

Bea B.

7/24/2018

I had made the mistake of hiring a handyman to install a sink and faucet for us. The result was an atrocious mixture of mis-matched drain pipes and silicone caulking that leaked all over our bathroom due to an uncleared stoppage. It was a mess!

Josh came promptly within the window he told us he would, looked over the job, and gave us his recommendation. He is competent and had the requisite tools to get the job done correctly in a timely manner.

We appreciate the knowledge and professionalism of Free Flo. Thank you!

Nathan S.

5/27/2020

Without hesitation I recommend Free Flow Rooters as my go-to plumber (Nick). They are skilled and conscientious, keeping the cost down. And prices are about as low as any other plumber. They are very accommodating and are very clear in communicating and explaining.

Jennifer J.

12/13/2018

I've had my share of plumbers over the years and have never felt confident with their service to call any of them a second time. I have finally found a plumbing company I'll call any time I need service! NICK showed up and explained everything thoroughly and eased my concerns. He was clean and professional and gave me a better understand of my water pressure and how it effect everything connected to my plumbing. This guy was an acrobat plumber and scaled the side of the house to unclog some major back up and water heater related issues- NICK YOU ARE THE REASON WE WILL BE CALLING BACK! MATT AND I THANK YOU KINDLY!!!

Garrett C.

5/24/2020

I am so grateful to Ben! My new dishwasher wouldn't drain and I thought I knew how to fix it. He stopped by in between appointments to take a quick look just to make sure, and he told me how to fix it and left. He told me if it didn't work, he'd come back. I thought I fixed it and he came by the next day just to double check and make sure it wouldn't be a problem again. This is great customer service!

karen m h.

11/09/2021 12:00:00 SA

I highly recommend this plumbing business. Antonio came as he promised and explained everything that needed to happen and what the risks were. Then he proceeded to do the work and it was done extremely well. Competent and personable!

Sunny R.

10/27/2022

This was our second time working with Free Flo Rooter and they were (again) so wonderful. They are prompt, efficient, honest, reasonably priced, and just so incredibly nice. Steve called to inform me that he was able to come earlier than expected if I was available. Once here, he and his assistant got the job done quickly and were very considerate about keeping everything clean. I love this company and recommend them to anyone and everyone!

Mia S.

04/07/2022 12:00:00 SA

My kitchen sink faucet had been leaking for about a week I called Free Flo Rooter and sent out a plummer- Patrick to inspect the situation. When he arrive he told me exactly what was wrong... they next day I ordered a new part and scheduled another appt.with Patrick and he showed up on time to install my new faucet. The work he did was perfect and clean. The faucet is no longer dripping and looks really nice. Before he left he mentioned that if I had any problem with leaks or anything to call the card he provided for me and he would come back to fix it. I really appreciate the work he did.
I would recommend this company and Patrick to fix any leaks or replace your faucet.

David d.

6/15/2019

Josh came by today and saved my back house. My toilet was leaking and he came to the rescue. I highly recommend this company. They're honest and transparent. 5 stars!

Philip L.

2/14/2015

Ruben took my call and was out to the house in about 30 minutes. He actually charged a bit less then what he first quoted on the phone, since we had a main line clean out.

Friendly, honest, worked quickly and had our drain flowing again in no time flat. Ruben rocks!

I highly recommend using this company - they know what they are doing and do it well.

Nick B.

7/26/2020

I recently renovated my bathrooms and needed new angle stops and new p-traps installed as a final step. I called Josh who I've worked with several times before and he continues to be the most thorough and trustworthy plumber I've ever worked with.

After discovering a water damage issue with one of the pipes, he halted all work until the issue could be addressed by a specialist rather than doing a quick and temporary repair. When the issue was resolved, he returned and completed the job- the new angle stops work perfectly and I have no leak issues with the drain/p-traps! Unfortunately the pipes within the wall were warped and needed to be replaced but Josh was aware this was an unexpected cost and worked with me on the price and payments.

He also gave me advice on how to repair a toilet flange and went out of his way to show me the parts I'd need and explain how they'd work.

Seriously if you need a trustworthy and experienced plumber (who also follows mask protocols) Josh is your guy.

Judy Y.

2/25/2021

Stand up guy. He diagnosed the leak without a consultation fee: he even gave us a written report on it to provide to our insurance company. Standup. Honest. Friendly. Would recommend.

Stephen M.

05/01/2021 12:00:00 SA

There's a reason Freeflorooter has 1900 five star reviews! Steve was out this morning to my home and arrived on time and gone in an hour after cleaning out the takeaway line. He was professional in every way and a really nice guy. He and Freeflorooter my new go to plumbing team. And very fair pricing. You'll be glad you called them!

Jerry H.

11/07/2017 12:00:00 SA

Spoke to Ben last week and scheduled a maintenance clean out. Ruben and his partner came out today to snake out the main sewage line and the kitchen. I called them for maintenance as the lines were not clogged yet. They were super courteous and easy to carry a conversation with. Small family run business which I can appreciate. They ran the camera to give me a view of the main line. I requested that they contact me a year from now as a reminder for my yearly clean out. Thanks guys!

Karen T.

01/08/2021 12:00:00 SA

I just had Free Flo Rooter come to my dads house to install a new kitchen faucet. Josh was our technician. He was awesome! Arrived on time and did an amazing and super clean job. Ben, you have a customer for life. Thank you again for taking care of us.

Fernand L.

11/07/2017 12:00:00 SA

Wow really impressed with this company, my kitchen pipes started leaking
I called various plumbing companies last night and nobody was able to come out the same day.. some even said a couple days but Ruben came within the hour !!
Affordable prices and great work
Very knowledgeable, now I know who to call if I ever have any plumbing issues

Julie B.

06/01/2020 12:00:00 SA

Cannot rave enough about Ben and also Steve, Nelson and Charlie at Free Flo! My tubs and showers had 3 different sewage backups and no toilets flushing over 5 days last week. I had plumbers here snaking and hydro jetting my two side cleanouts twice and the third sewage back up happened after they had already snaked and hydro jetted it the first time. When the toilets wouldn't flush after both snaking/hydro jetting visits from the first plumbing company, and I stopped hearing from them despite being ready to hire them for a bigger fix, I turned to Yelp to find my new plumber. Saw the great reviews for Free Flo and had the good luck to call Ben on Saturday morning and he called back instantly. Luckily for me, he was leaving a job 5 minutes away and came by to give me a fair verbal estimate for the problem. I knew I had roots in one pipe that needed to be replaced and Ben found other things to help make sure that I was covered in all areas in the future. He found a third side cleanout in the back that every plumber who ever came by to do the work or give me an estimate either told me it didn't exist or that it was buried deep underground and inaccessible. Ben said it's literally right there next to the crawl space and said he would extend it outward for easy access in the future. I knew I had a 1-way main line cleanout in front and Ben suggested turning it into a combo two-way cleanout as long as they would be down there anyway replacing the pipes. The price was so fair, I didn't even mention their coupon because I didn't want to take advantage of them. I knew that if they actually did the work for the price, I would be happy. And I am!
I received a written estimate with a long warranty period in a couple of hours and my only question on the estimate was answered immediately and in writing. Who does that these days? Apparently, only Ben of Free Flo Rooter & Plumbing!!
Ben had Steve's crew with Nelson and Charlie come this morning and they finished all the work in a single day! They were friendly, polite, neat, they wore masks and worked hard.
I am ecstatic to have this long plumbing nightmare behind me! I would call Ben and Steve again in the future and I've already referred friends and family to Free Flo Rooter and Plumbing. I am so impressed with every aspect of how this job was handled from beginning to end, from the first phone call to the great suggestions to make this a longer term repair with a 10-year warranty, to the excellent work performed today. The people at Free Flo take pride in their work. They also offer very fair pricing and when everyone's business is tanking these days due to the pandemic, I really appreciated that. And they take credit cards! If I could have imagined what I wanted a perfect big job plumbing experience to be, it would have been this. Thanks Ben, Steve, Charlie and Nelson! You would be smart to trust them with your plumbing problems as well. Please don't haggle with them, they earned what they charged and I feel lucky to have finally called the right plumbers.

Yi-Hsien L.

07/05/2019 12:00:00 SA

If you are looking for a knowledgeable and honest plumbing company, look no further. These guys are amazing!! This is our 3rd time using this company. This review is about our recent experience with Nick and his team. Our house has the original plumbing from 40s, and we need to replace the main sewer line, old plumbing under the house, and install water shutoff valve. Nick was knowledgeable and upfront with all the costs, wrote a detailed job spec, so we know what to expect. During the job, Nick and his team were very good about cleaning up after themselves, and very careful with our lawn (they have to dig out the old pipes in the lawn). Nick is also super friendly and nice. During the week he's working on my house, my 6-year-old looked forward to seeing him and talked about Pokémon. Highly recommenced!!!!

Aj M.

06/11/2022 12:00:00 SA

Four calls to Free Flo over the last four or five years and every single time they prove they deserve every star of their 5 star rating. Tonight I made a call on a Saturday - they were out by the end of the day under their emergency call system.

My man Steve came to my house at 8:00pm, reviewed the problem (clogged and overflowing AC condensation drain pipe) and fixed it within a half hour - even went the extra mile and poked around my attic with the AC on to make sure the pipe was clearing condensation. AC is back on now and no more water dripping.

They did charge a rush fee- but to be honest their rush fee and their unclog fee WAS STILL LESS EXPENSIVE THAN THE COMPETITOR QUOTE I GOT. Oh yeah, and the competition wouldn't be out for SEVERAL MORE SWELTERING DAYS.

Don't hesitate - call FreeFlo, they RULE.

(I should note they didn't solicit this review in exchange for a discount for any kind, I'm genuinely impressed by this company time and again)

Daniel C.

10/08/2022 12:00:00 SA

I can usually deal with small plumbing issues on my own but the guys at Free Flo have helped me twice with more difficult jobs. They always try to respond or call you back quickly, are very knowledgeable, and have fair prices.
Thanks Patrick and Anthony for the friendly service!

Linda L.

5/16/2020

We were very happy with their service , they respond very quickly, quoted decent price for the job.. Very nice ppl to work with, they tell you what needs to be done and show you where the problem is ..I, highly recommend them as honest and kind ppl..I will hire them again on our next project, thank you again

Bhupi S.

7/31/2020

Excellent service. Gave me same day appointment. Josh called before hand and arrived on time. Was able to diagnose the issue quickly. My thanks to Free Flo and Josh in particular.

Sean R.

4/13/2020

Free Flo was terrific. They came out promptly and gave me a GREAT estimate at a fair price. They were great at setting up an appointment and did the job quickly and professionally. Highly recommended. I will use again in the future for sure!

Steven W.

02/06/2023 12:00:00 SA

Patrick M did a fantastic job with my clogged sink. He was very prompt with his arrival and fixed the problem quickly and painlessly. Would highly recommend his services in the future!

Richard F.

01/04/2021 12:00:00 SA

My kitchen sink was clogged on Saturday night so Sunday morning I tried to un clog it with my plunger to no avail. I found Free Flo Rooter and they responded in minutes. It was Sunday so I expected a large Emergency Call invoice but they were very reasonable. The professionalism of Nick the Plumber Tech who came out to service was fantastic. He explained how the clog happened and made the necessary repairs and gave me suggestions to keep it from happening again. Nick also cleaned the sink after he did the repairs. Who does that? He also noted this house was built in the 20's and suggested another repair and gave me a very reasonable proposal to replace some of the old Iron pipes. I am so happy we found Free Flo and I highly recommend their service.

Irene F.

7/19/2018

Needed a new water heater tank. I did some research of what types of water heaters I should get, called and texted with pics for quotes. Because of all the good reviews for this company, called them too. Ben came out the same day, and lucky me, really liked the guy and his quote was right! He also helped me out with another water heater. Next day he came out and new unit was installed! Wow...too easy. Anyway, I will certainly be using this company again! Last but not least, Ben reeeally goes the extra mile, thanks for everything Ben!

Daniel B.

11/02/2019 12:00:00 SA

After talking to several other companies, Steve and his team were very responsive, answered all our questions and gave us the most competitive prices than any other service out there.

Our house was built in the '50s and only about 25% of the pipes were copper, with everything else still galvanized steel. The quality of water coming into the house was continuing to get worse. When Steve showed us what was underneath, it was a real eye-opener.

We now can appreciate what water is actually supposed to look like! All copper piping coming in and ABS piping going out. Thanks, Steve for being so great to work with!

Pavan A.

05/08/2023 12:00:00 SA

Highly recommend. Nick was able to schedule the earliest appointment and provided the maintenance service for my tank water heater. Explained the components and provided me with maintenance tips to keep the water heater running for long periods. Absolutely Satisfied with the work.

Pratik J.

12/24/2021

Toilet clogged on Christmas Eve. Nick came out and fixed the issue. Very clean no mess. Also very honest and helpful.

Kev G.

7/18/2019

Just finished up with Anthony and it was probably the best experience I've ever had with a home repair. Anthony was knowledgeable and professional. He did a nice job of troubleshooting my problem and thoughtfully educated me in the process, not just about my current issue but also things to be on the look out for and easy tips to survive until the pros come to fix it. Nice to have a trusted pro in my contacts. Thanks Anthony!

Arlene R.

4/24/2023

I called on a Sunday afternoon and they took care of two issues I was having right away. Response time is quick and they are affordable. I would use their services again.

Stacey D.

8/20/2021

Really pleased with the service from Steve at Free Flo Rooter and Plumbing. A tenant's sink had backed up so I gave them a call and they sent over a plumber the next day, first thing in the morning. Steve was on time, wore a mask, and was polite and professional. He explained what the process was and afterward, further explained what likely caused the issue and even offered tips as to what I could do to possibly prevent it from happening again. I will definitely keep Steve and Free Flo Rooter on mind the next time something comes up.

To L.

09/01/2020 12:00:00 SA

Excellent professional plumbing work with expert evaluation and advice for future work. Josh explained everything before proceeding. Competitively priced with a 2 year warranty.

Valerie S.

11/28/2019

We had a huge emergency today! In the middle of Thanksgiving dinner and I clogged the garbage disposal!
I started calling every plumber in the book and was lucky enough to call Free Flo Rooter.
Anthony came to our rescue in less than an hour and was able to replace the garbage disposals and have me flowing the way the drain is supposed to. He even cleaned up after himself and made it seem like no one had done work underneath the kitchen sink. Anthony was very friendly, and made a great recommendation, on top of it all, he got the seal of approval from our little dog. In fact, she wanted to go home with him. We loved him a would recommend him to

Joe J.

11/14/2019

Thank you, Anthony and Ben, for your professional, prompt ( same day!) service! We were so pleased after Free Flo Rooter took care of our backed up sewer access that we asked them to come back next week for hydro jetting. Now we have hosting confidence going into the holidays, which is important to us. ( we love to cook and have family/neighbors/friends over as often as possible ). Call the plumbers who love what they do, impart the information you need to know, and most of all, get the job done in a professional and timely manner! P.S. - they said they are friendly with pets and my two dogs agree.

Len S.

8/27/2021

I scheduled a non-emergency call to have someone come out and replace an old kitchen faucet. Anthony arrived on time, explained exactly what he was going to do and had the job completed in about 20 minutes. In addition, he explained that I had a potential problem with my garbage disposal and recommended replacing it in the near future. He gave me some recommendations and told me I could save money and space by buying a smaller unit than the one that I have now. I already ordered the new disposal and plan on calling Anthony to install it when it arrives. He also explained the pros and cons of converting to a tankless water heater that gave me a lot of food for thought.
This is the second time I have used Free Flo Rooter and I have been very pleased with their service and would highly recommend them.

Gary C.

6/19/2019

Free Flo came through and cleared the clog in minutes. Ben was quick and cognizant of not making a mess. Awesome service and pricing.

Sean W.

06/07/2021 12:00:00 SA

One of the best plumbing service I have ever had. Nick is super knowledgeable and educational! I strongly recommend people to use it!

Timothy L.

7/14/2020

Needed help with a toilet that wouldn't stop running. Dino called me before he came and he arrived promptly. Very friendly and helpful. Fixed in a timely fashion. Will be using again if any other problems arise.

Terence K.

02/05/2021 12:00:00 SA

Update (1year later). Had some back up/ slow down in my kitchen sink. Nick came and was able to clear the drains with a snake. Gave us some good tips on keeping the drains clean (run hot water and dish detergent after cleaning a lot of dirty dishes). While here he discovered a different sink that was clogged (we rarely use it) and he cleared that too. Very happy with the service and was completed out of courtesy since we redid all the drains with his team last year. I will continue to work with this great team!

Zach H.

7/28/2023

Anthony was friendly, knowledgeable, and professional. My garbage disposal broke, and he recommended a good new one based on my needs (wanted something solidly powerful). Installation was smooth and work looks great. Great experience, highly recommend!

Christine C.

5/31/2021

Another great job! My old kitchen faucet's handle broke and it was time for a new one. Nicholas came out early, assessed the issue and gave me the free quote. He always called me to let me know his ETA which I greatly appreciated. Professional, friendly and a pleasure to work with. Highly recommend!

Nathan M.

09/10/2021 12:00:00 SA

We had Free Flo plumbing do some work on our house when we first bought it and we were happy to have them back when this problem arose. Nick went above and beyond for us and can't recommend him enough. My wife and I ended up having a leak in an outdoor pipe that was flooding our backyard and Nick came assessed the situation and had a game plan that he executed perfectly and cleanly. I can't thank him enough for coming through with the service and commitment of real professional.

Sally R.

5/26/2021

Our landlord has used Free Flo Rooter for years and whenever the toilet starts to run we give them a call. They answer immediately, and usually have a plumber to our house either same day or within 24 hours. Today we had a running toilet and one that continued to clog. Nick P came by today, calling me an hour out and letting us know that he was on his way (very respectful to keep us up to date with his timing.) He fixed one toilet with his own tools and ran to a service center to fix another, and was back in an hour. Both are fixed and running pleasantly. Nick is a very pleasant man. We strongly recommend these guys!

Matthew U.

11/19/2020

Anthony was awesome. We had some mysterious issues in a bathroom, and he did a thorough investigation, talked me through it all, and proposed a series of possible solutions. He didn't try to convince me of the most expensive one, and we ultimatelysettled on a fix that has turned out very well and solved the problem. Very responsive, and a real pleasure to work with.

Patricia W.

1/23/2019

It started out as a leaky faucet. I called Free Flo Rooter because Nick did such a great job in the middle of the night when I had a plumbing emergency. After he checked my sink it turned out that I needed to replace the faucet to repair the leak. Because he is so thorough Nick found that I needed to replace four angle stops in both of my bathroom sinks to avoid worse damage. I had ordered the wrong faucets so he helped me to find new ones that fit the sink perfectly. I will continue to use Free Flo Rooter because of their excellent service. I will also recommend them to any friends that have plumbing needs.

Kris V.

06/09/2018 12:00:00 SA

Great service! Fixed my toilet quickly. The rep was professional and very knowledgeable. I plan to use them for any future plumbing issues.

Annette R.

4/23/2016

I used Free Flo Rooter today because I had an issue with my water heater and garbage disposal. Well, thank goodness these guys pulled through for me just at the right time because I'm having a party later tonight. I had a couple of plumbers come to my house but they seemed like they didn't know how to work my water heater so the 3rd call was to Free Flo. They came really quick, fixed my issue within 30minutes and gave me an awesome price. On top of it they weren't rude. They were super friendly and actually we got to talking about life and these boys seemed to care about me and my well being. They also fixed my garbage disposal and finally I got my sink back. I can't rave about them enough. I will definitely use them again!

Alfie A.

09/12/2020 12:00:00 SA

Our kitchen sink wouldn't drain 2 days ago so I went on yelp to find a plumber. Free Flo Rooter came first in the list, they have 5 stars so I just dialed their number.
I got Ben, one of the owners and I thank God I did! He was at our door in less than 30 minutes. Very simple and personable guy. Had a great conversation with him while he worked on our drain. He was very respectful, thorough, cleaned up after fixing the problem - this guy loves what he does and it truly shows by how he worked.

All the 5 stars from all the people they've served are well-deserved!!!

From here on, I won't call on anyone else when I have a plumbing issue!!!
Thanks a lot Ben! I know that I can trust you and your company each and every time!!! And what a rare thing to have that these days!

Eleanor M.

6/24/2020

Great work by Ben! Plumbing emergency and they were quick to reply and here in an hour! Very respectful of current social distancing practices-we never even spoke in person! All the other plumbers quoted more and could not come until tomorrow! Very happy with this work!

Allison C.

06/05/2023 12:00:00 SA

Nick was great! Super fast & very responsive. Love using texts to communicate - really easy!

Nancy O.

12/23/2019

Without a doubt, hand down the best plumbers in town! They were so quick and responsive from the moment I reached out. Nick is truly the best! He was so helpful and thorough. I had really low water pressure in one of my showers. He came out pretty quick and figured out a few different options that could be the problem vs. going straight to the most costly job. He even went above and beyond to try to find the parts to my faucet which has been discontinued. The job ended up being a lot easier than we anticipated but I truly appreciate him walking me through the process and helping me understand what he needed to do. They have great customer service and truly honest people as well as reasonably priced. I would highly recommend Nick for any job and will definitely reach to them when I need a plumber.

Brecken A.

11/01/2019 12:00:00 SA

We chose Free Flo Rooter & Plumbing after looking over their many five star reviews on Yelp. They definitely lived up to the hype! We have now had them to our house three times for different issues, including a blocked sewer pipe, a broken toilet, a leaking shower, and a toilet installation. Each time, they arrived on time, performed their job exceptionally well, and cleaned up their mess. Nick even removed his shoes every time he came once he learned that we are a shoe-less house! We have found them professional, attentive, and fairly priced. They definitely deserve a five star rating. We will definitely use them in the future for any additional services.

Mshawkat106 ..

03/09/2020 12:00:00 SA

Nick did an awesome job investigating a backed up toilet. The problem turned out to be bigger than it seemed at first. Nick came back 3 times to do a full investigation and do a complete job. We will be using Free Flow again for ALL our plumbing work. Would highly recommend them to others.

Rosalyn P.

2/22/2022

Had a wonderful experience with Ben and Chris and team! Our house is old/decrepit and the plumbing was basically thrown together with chewing gum and pieces of random pipe like a patchwork quilt. We had years of plumbing issues with hit or miss luck dealing with plumbing companies and a friend of a friend who fixed a leak that one time etc.
After our backyard flooded with sewage..it was time to really get this taken care of.
We immediately got a response from Free Flo and got an estimate. Within days of the initial diagnosis, they were digging up that sad old jigsaw ass pipe and replacing it with brand new pvc.
Everyone was super helpful, informative in explaining what needed to be done, and efficient.
I definitely recommend Free Flo for any plumbing jobs you may have, they really take pride in their work and we are so thankful to finally be free of that Frankenstein plumbing!
Our plumbing has been working like a dream since they finished the job and I don't live in fear of having to spend hours plunging and policing how much toilet paper everyone is flushing. This is peace.

Thanks Free Flo!

David B.

8/29/2019

awesome guys with best pricing in the area! i had my whole sewer line replaced because of trees on my land and all the root intrusion going into my old pipe. first i dealt with Raf and then Ben showed up. i got a few quotes but not only did they give the best quote the vibe i got from these guys was great. always informative and answers all my questions. these guys will be who i call going forward for any plumbing problem.

Eric M.

02/05/2020 12:00:00 SA

I know you are looking at Yelp reviews right now trying to find an honest and reasonably priced plumber to help with that job on your house. I was in that same position a few months ago and took that chance on Free Flo and could not be happier. First, we tried them out to clean out clogs in our sink and bathtub which was done well. A few months later we had them take care of a leak in our kitchen sink and that turned out okay as well. Recently, we had problems with our water heater and we went back to Free Flo who assessed the situation and had it replaced. The three times we have used them, they have been nothing but professional, trustworthy, pleasant, and reasonably priced. Ben has been the person we have worked with in the past and knows what he is doing. He took the time to educate us on our problems and provide solutions. Replacing our water heater was a high price job and were very happy to have Anthony work on the job. He was personable, professional and creative. The water heater is in a tough spot to install so he had to creatively figure out how to replace it and walked us through every step. I really appreciated keeping us informed about the status of the job, the challenges that needed to be addressed, and checking to see if the solutions were fine with us. I am glad we found a plumber we can go to when things break down in our 90something year old house. We will be sure to call Ben and Anthony again if/when something happens with our plumbing.

laura g.

11/20/2021

Always a great experience. Nick was punctual, clean, efficient and communicative. It's my 2nd or 3rd time calling them and they are now my go-to plumbers in LA.

Ben W.

11/29/2021

I would give these dudes 17 million stars if it were possible. They have saved the day more times than I can count. Best plumbers in LA, California (probably), and the universe (I wouldn't doubt it).
Quick backstory... I opened a microbrewery in North Hollywood this year... and had a bunch of plumbing issues from a previous contractor. Clogged drains, hot water not running, pipes not connected, floor drains not draining... You name a plumbing problem, and we've had it here.
Josh and Ben were so quick to identify and solve all the issues I've had. Whenever more plumbing issues come up (and I'm sure they will)... I have Free Flo on speed dial.

They've fixed plumbing issues in my house as well -- I can attest that they are equally excellent for both residential and commercial plumbing problems.

Do yourself a favor and call these guys immediately if you're looking for a plumber. I can't say enough good things about Ben and Josh -- They are simply the best.

P L.

11/25/2018

I called around on Thanksgiving eve for a quote to replace my water heater. Free Flo's price was the best. I was pleasantly surprised that they were able to squeeze me in on the Friday after Thanksgiving.

Ben came during the appointment window. He drained the water heater and did some other preparation work. Ruben came shortly after to do the bulk of the work. In addition to replacing the water heater, they put in a new drain pan and installed the drain pipe to send the water out in case it leaks in the future. They also fixed the old door enclosing the water heater. These extra work were not part of the original quote, and they did them for me without charging extra. Great price and fantastic service. What more can you ask for?

Lee S.

1/20/2021

Free flo is a great and exciting plumbing for our house.Anthony was upfront and very honest about the job at hand...we would recommend this company to everyone, they are honest,and very dedicated company. Ask for Anthony!!

Julie B.

04/03/2020 12:00:00 SA

I had a clogged toilet, contacted Free Flo. I received a response and a very reasonable estimate within 15 minutes!
There was an opportunity for service to be completed within an hour as they were in the area.
I cannot stress enough how professional, courteous, and efficient they were!!
Most importantly, in this stressful pandemic- every precaution was used.
If you need a reliable, trustworthy plumber during this pandemic- they are the ones to call. Very reasonably priced!!!

Valerie G.

10/31/2020

Wow, I can't tell you enough how much this business came to my rescue in the early a.m. I've never had to call a plumber before so I was a bit overwhelmed on choosing the right person, especially when it came to pricing. Let me tell you one thing, these were the only folks who were willing to come down to give me an estimate, and if I wasn't happy with it, I didn't have to go with them. Everybody else was trying to charge me an arm and a leg to come down since it was early in the a.m. I was quoted between $150-$300 from other places just to travel to my house, drain the toilet, and anything else was additional. He even felt that was absolutely ridiculous, and people were trying to take advantage. Geezers, Free Flo Rooter was nothing compared to that price! Now only are they honest, they are affordable, and wow, how they will PROVE to their clients that we could trust them and vice versa. They sort of gave me good ole school vibes, back when people's words meant something, and let me tell you, I can TRUST doing business with them. The earliest arrival time they had was 3 hours but after mentioning that it was an emergency, someone arrived in 20 minutes!! Oh wait for this, he apologizes for not being able to come sooner, which was ridiculous because the response/ arrival time was so quick, that they came to my rescue faster than I actually expected. Turns out, I also needed a new toilet, and I didn't question it because I knew from the start I was in good hands. This is actually a family owned business, so know that you're in good hands. Right now is the time to support our family businesses through these hard times; and there's a reason why these folks are number one on yelp, I have no regrets.

Yevin B.

11/21/2022

Ben and Ricky were nothing short of great. Called them at 2 pm and my clogged sink was draining better than it ever has by 5 pm. Really appreciate their quick and thorough job. Both were very personable as well.

Gevork D.

9/26/2019

These guys are the best. I was in need of a plumber because of an emergency situation at my place. I was recommended by a close friend. Nick kept his promise, showed up on time, and did an amazing job. I was surprised at how fast the plumbing issue was fixed and left the area spotless.

Thanks again Nick!

Sheldon C.

11/23/2020

Steve was great! He was referred to me by my neighbor. No nonsense. No games. Punctual and inviting. Gave me a time period he would show up along with a heads up of his arrival. High standard of professionalism. Definitely now my go to plumber as a new home owner.

Martha B.

10/03/2018 12:00:00 SA

Nick is awesome! I just bought a house and I had been told that I needed to install a water pressure regulator. I had no idea that even existed, so I knew I needed a professional. I found Free Flo here on Yelp and all the previous reviewers were right, they are great! I talked with Nick and he was able to come out the next day to take a look at the water valve and actually did the installation that same day, all while I was at work. He made the extra effort to call me before and after the installation to explain everything he was doing. Also very fair pricing. Thanks, Nick!

Dennis A.

12/08/2018 12:00:00 SA

I highly recommend them if you have any pluming issues. Great service, quick response and reasonable price.

I called them around 10am and they made an appointment same day for 3-5pm.
An hour later I received a call from them saying they could have a guy there in 30 minutes because he finished his previous appointment early.
Because of how the plumbing under my kitchen sink was I thought they'd have to take it apart to snake it. Would have been a mess. Luckily they were able to avoid that and hydro jet from the external access pipe.
In a couple minutes they were able to unclog it and I was able to wash dishes again with out the water backing up.
Thanks again guys!

Galloway A.

04/08/2020 12:00:00 SA

What am I supposed to do? I've moved from Los Angeles to Memphis. And Nick refused to move with me and my family. So now I am out of the Free Flo service area. Big mistake.

We have leaned on these guys a few times now, but this last one was pretty much a walk-off home run. We moved away and were preparing our Garvanza house to sell from afar. Inspections revealed some modest but legit issues with the clean out and the line to the Main. While I'm 2000 miles away, my guy hustles over IN THE PANDEMIC to get eyes on it, bids the job at a SUPER FAIR price, and bangs it out, all within a couple days. Breaks concrete, fixes line and hole, new pour, and a to-code cleanout. Our escrow proceeds smoothly through the apocalypse, with happy buyer and agents on all sides, who can't wait to have Nick & the rest at Free Flo on speed dial.

WHAT MORE DO YOU PEOPLE WANT? Call them, you fools.

Alan M.

1/23/2020

This morning our water meter burst sending water cascading down into the house as well as all over the street. I called DWP and they gave me a timeframe of 2 to 4 hours to come out, which is not really acceptable when water is literally flooding your pad. I also called Ben and Dino who are able to come out within a half hour to stop the flow of water. DWP arrived right after them so DWP handle the repair but I was so appreciative that the guys were able to get here in a timely manner, specially when it was a true plumbing emergency. I'll be using Free Flo Router from now on.

Wendy K.

6/27/2021

Recently bought a house and ran into a leak under the sink where water came up through the tile that also leaked outside the house. We immediately stopped using the faucet and called a couple plumbers.

Nick came to inspect, diagnosed the issue pretty quickly, quoted at a reasonable rate, and was able to fix as soon as we could make it happen.

Very pleased with the service! Thank you, Nick!

Roberta S.

7/15/2020

We had an urgent need for a plumber to help install a garbage disposal unit. Steve showed up as promised with his own PPE and worked quickly and safely to install the unit. Always scary in these days of covid.

TK L.

4/13/2019

If I could give this company more than 5 stars, I would. I had an overall great experience, and from what I've heard, finding a good plumber can be hit or miss. Well this was a hit. Josh was friendly and accommodating and I couldn't be happier with the work that was done. If I have anymore plumbing issues, I know who to call.

Nabil S.

07/09/2014 12:00:00 SA

Fast, honest and trustworthy. They picked up my call after hours and came early for the next day. Keep it up

Chris F.

3/21/2021

Ya'll enjoy your positive reviews. They'll ghost your appointment, not show up, and then call to kind of harass you when you call them out for no showing a bunch of times! Glad everyone else had stellar service.

EDIT: and if you don't believe the harassing part, left this review at 7am on a Sunday, all ready 3 calls to say they don't pull a Patrick Swayze. One little review calling them out seems to get them moving.

EDIT: Now 4 calls, despite saying I don't want to work with them after them never showing, they seem super intent to not have the review around....

Berdj H.

03/10/2012 12:00:00 SA

Honest, fast, and professional. I liked them so much I'm following them on yelp. It's so hard to find honest plumbers like these guys these days. I had someone come in and told me my toilet had problem with the main line, these guys told me that all I needed was auger. In 10 min they were out and haven't had the problem ever since.

Steven P.

7/23/2022

Free Flo Rooter and Plumbing are the best!!! I had a backed-up sewer line. I had other plumbers out to my place, and they all wanted to take my money ranging from $7,000 to $11,500. I called Free Flo Rooter and Plumbing because of all the positive reviews. I was not disappointed! Look no further these guys are the BEST. Ask for Ben; he and his crew are awesome!!!

Ben was right on time; he put a camera into the sewer and showed me all the roots clogging the line. Two days before Ben came over; I had my sewer allegedly cleaned with a hydro-jet by another plumber. That plumber used a small hydro-jet that was contained within his van. The prognosis from that plumber was for me to do a complete relining of my sewer line to the middle of the street for $11,500.00!

Ben recommended he use his Hydro-jet to clear out the roots. Later that day, Ben shows up hauling a trailer with a diesel ran hydro-jet!!! That hydro-jet was cutting the roots like it was butter. When Ben was finished, my sewer line was cleared to the middle of the street. Everything looked good, and no lining was needed. He saved me thousands of dollars!!! I will only call Free Flo Rooter and Plumbing whenever I have a plumbing problem.

If you want honest work and reasonable pricing, call Free Flo Rooter and Plumbing.

Tessa D.

9/22/2014

These guys were fantastic. I called around 9am. They said they'd come between noon and 4pm. They called at 1pm, were here by 1:15, out by 1:45 having fixed the drain I was calling about. The work was solid and the communication very clear.

will definitely call them again.

Ara J.

4/20/2022

I called them when my mom called me in the middle of work saying that her water heater was not working. They were so accommodating. The gentleman I spoke with took my mom's info and Patrick showed up half and hour later, helped her with the issue, waited to make sure it's resolved, did not charge her (it was something small). My mom couldn't stop singing their praises. I guess we found ourselves a new plumbing company.

Chris L.

02/12/2022 12:00:00 SA

Ben was very professional. We appreciate that he called prior to coming to give us an ETA. He fixed the drainage issue we had and would definitely recommend him to friends and family.

Brian H.

2/17/2017

On time, professional work, competitive pricing... what more can I say? Ruben came out and was amazing! Fixed our shower that broke the night before. Done in less than 45 min. Oh yeah, this was Friday evening during our torrential downpour!! They will be the first (and probably only) plumbing company I will call in the future. Highly recommend them.

Arnel A.

6/28/2019

I highly recommend this company for any plumbing needs. I was looking to have my toilet replaced, so I searched on Yelp for a plumbing company in the area and sent a message to inquire. Within minutes, they responded, asked some clarifying questions, and they were out here within an hour and a half. Anthony, who is such an awesome employee of the company, was the one who was assigned to do the work. He provided a 30-minute courtesy, prior to his arrival, which I appreciated a lot. Once he arrived, he was ready to work! Anthony was proactive, polite, and knew what he was doing. He was helpful in answering my questions and took his time to get the best professional result. With Anthony's work, I was definitely pleased with the results. He thorough explanation allowed me to understand exactly what he was doing and how he would accomplish the work. I will definitely reach out to this company for all my plumbing needs and will always ask for Anthony, as you should, too! Thanks so much, Anthony, for making this an easy and knowledgeable learning experience.

Ryan C.

12/10/2021 12:00:00 SA

Nick's the best! We had a leak that we couldn't identify and he was able to locate the issue in no time. He not only gave us many options to resolve our issue, but he did so in a non pressurized manner. We will always use Free Flo Rooter and Plumbing for all our plumbing needs!

Cherrie O.

9/16/2020

We were very happy with the service we got from Free Flo Rooter & Plumbing a couple of months ago. I'm one of those people who would rather not give a yelp review if I was a bit disappointed or dissatisfied with a service so as not to give a bad or less than stellar review. But if I get exceptional service, then I go out of my way to write about it. Free Flo Rooter & Plumbing is one of those service providers who went above and beyond my expectations. The technician who came to us was Dino and he clearly loves his job and goes out of his way to make sure he does it well and leaves the customer happy. He had a simple task of replacing one of 2 kitchen faucets we had, but when he noticed that the hot water wasn't flowing well (something we had been used to since we moved to our house 5 years ago. We assumed it was normal), he tried to get to the bottom of the problem, examining the connections, any kinks or dents in the connectors, and taking his time locating the problem. I had mentioned that we had had several prior water leaks (with several thousand dollars worth of damage) because we had inherited shoddy copper pipe installation and I mentioned that I was worried about a new leak down in the crawl space so We were looking at the possibility of replacing the copper pipes. He offered to go under the tight crawl space and even took photos of the pipes as I requested. When he couldn't get to a portion of the crawl space because of accessibility issues, he even arranged to bring a slim and petite technician who could navigate the narrow confines on a separate day...at no extra cost. We came to the conclusion that the copper pipes were still fine and it was impractical to replace them at this point. Dino (who still couldn't get over the slow flow of the kitchen tap he had replaced), came back one more time, and finally figured out that the hot water pipe needed a new regulator (and to think, all these years I had assumed the low flow was normal). Thank You for the personal and caring service, Dino!

Alexandra R.

11/16/2020

Great service. Ben replaced our tankless water heater and replaced the water recirculating pump as well. For a great price. An honest Plummer. on time . He made me and my mom feel very comfortable with the process. Ben gave us a way better deal then our first quote from another company . He also said he would come every year to clean it and check on it . We are very grateful thank you Ben .

S G.

09/06/2018 12:00:00 SA

Great communication, prompt, knowledgeable!!
They repaired a broken toilet in a rental unit for me.
I highly recommend!

Laila d.

1/25/2022

Fantastic service !!!!! Nick came as I had a problem with the dishwasher. He was very nice explained everything to me and did a great job!!! He was even really kind with my dog who is scared of people !
I completely recommend this company !
Madeleine

Kevin M.

5/29/2023

Thank you to Free Flo Rooter. ARA was incredible. He came out on Memorial Day and trouble shot a problem and really went out of his way to help solve an extra issue above and beyond. I recommend requesting ARA any time. Thank you !

Sarina C.

6/17/2019

The staffs did decent and fast work. Took time to explain the work in detail. Trustworthy.

Mk C.

5/26/2019

Amazing amazing amazing. Came out next day and fixed a small toilet problem. Done in under an hour. Great Communication and even arrived early Seriously folks if you need a plumber please please please give them a call

Tony A.

05/03/2022 12:00:00 SA

I can't speak highly enough about Free Flo Router & Plumbing! I had a leak occur overnight in a ~70 year old house. Although I had the house re-piped in 2001, there is some legacy galvanized pipe left over. Of course, it's the galvanized that sprung a leak in a line just outside of a rear footing of the house and was spilling water into the backyard.

I called first thing in the morning and spoke to Ben. Ben said he would have a tech respond between 1pm-3pm. Sweet! I'll turn the water off and eagerly await his arrival. Much to my surprise, Nick called about 10 minutes later and said Ben cleared him to respond sooner and could be there in about 40 minutes. Fantastic!!

Nick arrived and carefully analyzed and traced the source which in this old house was not an easy task. After he was confident he knew what branch line was the source, Nick carefully and thoughtfully explained the problem so even I could understand it. Nick also provided a couple of options and walked me through the benefits/drawbacks of each one.

I made my choice and couldn't be happier! The repair cost was very reasonable and the professionalism, honesty, and customer care from both Ben and Nick was nothing short of outstanding! I am very thankful that I crossed paths with Free Flo Router & Plumbing.

Every family needs a good doctor, lawyer, plumber and electrician. I can now cross plumber off my list and so can you. I won't be looking any further after my stellar experience and plumbing problems are no longer as intimidating as before I met Ben and Nick.

Thanks again guys! You have a customer for life!!

Nathan S.

06/06/2019 12:00:00 SA

We needed a new seal around our toilet and Anthony came out to do the job. Super friendly and went out of his way in being helpful. In the process he found a valve that had gone out and showed how ours was not working correctly then showed how a correct one works. I actually understood rather than being in the dark about a repair so I felt confident in having it done. Bathroom plumbing tends to leave a mess but he cleaned the floor and everything as if he hadn't been there. Will definitely call again should something come up.

Aldo S.

8/13/2022

Steve & Nelson did a wonderful job replacing my water heater, very professional and knowledgeable, quick and efficient. They also fixed my bathroom sink that was clogged and replaced the p-trap.
I would highly recommend them and this company. I am so glad and relieved I chose this company.
No wonder they have so many 5 star reviews. Consistency across the board it is so hard to accomplish and maintain. I am very happy to rate them with another 5 star. Well deserved. Thank you again.

Pia R.

09/01/2021 12:00:00 SA

We have used Free Flo Plumbing a few times now and our experience has always been great. Free Flo is professional, reasonably priced, and does a great job. The most recent issue they fixed for us is a leak in our kitchen sink. Free Flo came 1 day earlier than expected, diagnosed the problem within minutes and replaced the garbage disposal and put in new pipes within an hour. NP was the technician and he was great in explaining the issue and providing a solution. I highly recommend NP and Free Flo Rooter.

Tim O.

7/26/2023

I'm so happy I called Free Flo Rooter and Plumbing.
My plumber was Ara who was Outstanding!
He showed me what was going on with my kitchen faucet and
and was very knowledgeable and helpful on how to fix my plumbing issues.
Ara was very personable, professional and a skillful plumber.
I'm really happy I found these guys and will absolutely use them again.
Highly recommend!

Adrianna G.

03/02/2020 12:00:00 SA

Quick response and fast fix of water heater! Reasonable price and he had the necessary supplies on hand. Thanks Ben.

Austin D.

02/09/2022 12:00:00 SA

The team at Free Flo was exceptional. We had a sump pump issue that was very unpleasant. Having previously felt with something similar I was expecting the worst. Narek came out on a Friday night - quickly diagnosed the issue, and made a plan for a temporary fix until he could get the part and fix permanently - which they did promptly after the weekend. While working they discovered a minor leak with a toilet and fixed that before it could cause any issue

With a three week old baby at home - I really appreciated the quick and professional help.

I will call them with any future
Plumbing needs and highly recommend.

L. M.

08/07/2016 12:00:00 SA

i must say I've used these guys in the past and again they came through tonight we had a few friends coming over and my kitchen sink was backed up they came out in a flash and cleared it once again thank you free flo you guys are awesome

Lisa K.

3/15/2019

Nick came out late at night last minute and cleared our bathroom. He was fast, professional and explained everything clearly. He showed me pictures and told me that I had to replaced my sewage line because the previous person that did my plumbing was terrible. He came back the next day, fixed everything and also gave me a great deal. I would recommend him to anyone looking for an honest, fair professional who needs work on their plumbing.

Ara G.

2/25/2019

Thank you Free flo rooter for coming through in the clutch! Came home from a long days work to find a bad leak from my water heater hose. I called free flo rooter right away, they were able to send out a technician promptly. The technician, Nick, was very knowledgeable and was able to diagnose and fix the issue in a timely manner. Thanks again for the quick, friendly, and always reliable service.

Sue-Min K.

8/21/2019

It's hard to believe, but I think I've finally found a good plumber who's terrific at his job, honest, and won't rip you off... and that's BEN! :D

I had to change my water pressure regulator because my pressure was through the roof (I even stopped my washing machine mid-cycle because it literally sounded like the pipes were going to blow up).

I called one of the other top rated plumbers from Yelp and the dude took a look at it and said it would cost $675. When I asked what parts needed to be purchased, he showed me online and it was listed at about $130-$160. So labor was going to be around $500. I don't know anything about plumbing but that just sounded rough and so I decided to get a second opinion.

I called Free Flo Rooter and Ben answered the call right away. Although it was evident that his schedule was really busy, he was able to squeeze me in. After he came and heard my story, checked out the piping and everything, he priced me out at $320. And this is to also replace the pressure release valve thingy as well! Ben was also really personable, down to earth, and just one of those morally good hard working dudes.

I am SOOO happy I found Ben and I'm telling all my friends about him. I asked Ben if he knew a gardener, an electrician, and/or anyone else who is exactly like him, and unfortunately he said no. Sigh, guess I'll have to just keep looking.

Thanks Ben! I know you have a BFF already, but too bad, you're my bff plumber!

Connor G.

11/03/2022 12:00:00 SA

Had great service from Free Flo Rooter & Plumbing. We were dealing with a clogged shower/bath drain in an older house and they were able to get it working temporarily and provide a quote for a full fix of the issue in moments and didn't charge for anything (yet)! Very honest and up front communication through the process, informing of the deeper, unexpected issue that will require a bit more work from them to fix next time!

roderick c.

7/13/2021

Fantastic service from Steve... my go to plumbing partner. Fair price, good communication and can do attitude.

Keep it up

Brian L.

12/27/2022

Had the pleasure of meeting Steve today, he was very quick in fixing the problem didn't try to upsell me or overcharge me for the services provided which is something I often have to deal with.

You should still exercise caution when dealing with any of these companies for the first time, but from my experience today I would highly recommend this company for all your plumbing problems.

Meg V.

12/16/2021

I was driving on The 210 freeway about a month ago and noticed a van with pet friendly plumbers across it. I have a puppy and love animals I thought to my self that's such a nice slogan. I had a bad odor coming from my back yard today (it's Sunday) and noticed dirty water coming out of the drain pipe from the floor so I realized I might have a plumbing problem and remembered that van pet friendly plumbers (free flo rooter). I went on the internet and found them on Yelp and to my delight I saw they have soooo many wonderful reviews! So I called them and told them my situation and how I discovered them. They sent someone out with an out on a Sunday which is awesome. The plumber came and told me what was going. I had a clog in my sewer line. He gave me a price and unclogged it with a snake machine and also cleaned up the mess that was created. Love how fast, affordable, and professional they were. From the phone call to getting here, the price and how fast everything got done. I'll always use free flo rooter from here on out.

Sarkis B.

1/28/2018

This company is amazing had people coming over from out of town and my toilet was clogged had Josh come out and fix my issue he even cleaned after I will definitely recommend them to everyone

T K.

12/17/2021

Five star is not enough to rate their service. In the past, I didn't have any good luck with plumbers for our pluming needs for home and my business, but by getting their service, I felt I finally found someone I can depend on. I wish I know them back then..... Ben is the one came for initial consultation and he explained what's wrong and what needs to be fixed with no up-selling extra stuff or no putting unnecessary work like the other plumbers normally would try to do. On the day of installation, Ben brought Anthony so that they can finish the work done faster. Anthony is also the person you can depend on, too. Not only the quality of their work, but also I like their personality as well; friendly, honest and knowledgeable. I strongly recommend them to everyone for plumbing needs. I'm glad I found them on Yelp.

Tamajain A.

8/13/2019

The first time I used this company they were professional and courteous and quickly found the problem. Very reasonable price.

So when I found a problem with the toilet I asked Yelp for a quote. Free Flo Rooters were the first to respond. He scheduled for the next day. And like before I found a plumber that was knowledgeable, professional and extremely courteous. He gave me a great price for the job. I've dealt with many plumbers over the years and some were nice and others weren't. But none made me decide that this is my plumber. This is my goto and first choice. Well Free Flo Rooters is just that type of company. Work with them and I guarantee you'll want to choose them again.

Mathew H.

10/27/2022

I had some standing water in my bathroom sink. I contacted Free Flo Rooter on a Friday and they scheduled to send someone on Monday afternoon. On Monday morning, Patrick calls me, informing me that he had a cancellation and could come by in 15 mins. Bonus point right there. Patrick promptly arrived and within an hour, he drained my bathroom sink and unclogged it. I was amazed how fast Patrick worked. He was extremely communicative and professional. There were no hidden fees or charges. Everything was done at the exact price I was quoted. I highly recommend Patrick and Free Flo for all your plumbing issues and needs.

Mamdouh H.

3/14/2022

Clogged sink.
It was perfectly snaked
Cleaned after the work was completed.
Highly recommended.

Robbie H.

10/24/2022

We had a leaky hose bib and I contacted Free Flo Rooter and Plumbing. I got an immediate response and a quote just as quickly. Ricky and Ben showed up on time and replaced it in about an hour. They were reasonably priced, efficient, and friendly. I would highly recommend them!

Mike L.

06/11/2023 12:00:00 SA

Had a clogged drain and Free Flo Rooter provided fast and friendly service. Ara was able to come out the same day and showed up right on time. He cleared the drain and made sure everything was working as it should. I also had a leaking faucet and asked him to take a look at it. He was able to identify the problem provided a fair quote to fix it. Came back the next day with the parts needed and took care of the leak. Ara provided excellent service and I would not hesitate to call Free Flo Rooter if I needed their services in the future.

Brian K.

5/27/2022

I've used Free Flo a few times and have always been satisfied with their work. Patrick, in particular is fantastic. Knowledgable, friendly, only will charge you for the work you need.

Jacob H.

6/25/2019

Fast, friendly and very reasonably priced. They showed up on time, did the work that was required -- removing a very deep clog from a tub drain -- and left the place spotless. Excellent service.

Zack G.

2/21/2022

Absolutely hands down the best plumbing crew in town, these guys are professional, friendly, and prompt in their service but more importantly, they don't gouge you when you are in a bind. I highly recommend giving them a chance to earn your business. Cheers, Zack G.

Michael J.

5/17/2020

We were in desperate need of help with our garbage disposal and weren't able to get a hold of anyone! But Free Flo Rooter & Plumbing came to the rescue. Josh came out the very next morning and took care of us and our plumbing emergency. He knew exactly what the problem was and was able to fix it in no time. Plus they were very reasonably priced and even gave us a warrantee on the service they provided! I would definitely recommend them to anyone in need of a plumber.

A D.

09/10/2021 12:00:00 SA

Wow. I'm impressed with this company. Ben was helpful and kind when I called in. He worked around their busy schedule to accommodate me and managed to get a same day service for our leak. Steve came by and was super thorough. He was very professional, friendly, gave honest feedback, and helped fix our problem in a timely manner. I highly recommend free flo rooter & plumbing! Thank you for being awesome!

Kevin R.

10/04/2020 12:00:00 SA

First off, let me say I am absolutely blown away beyond all expectations with this company. I wish I could give 6 stars to this company.

Little back story, had a clogged drain/sink in the garage. Hired a company who was unable to unclog the drain and suggested replacing the entire pipe (15ft) which might I add this process took only 15-25 mins to come to that diagnosis of the problem. We were unable to do laundry for a few days which is not fun with 2 kids that are always dirty.
Contacted Ben at Free Flo rooter and told him the situation and he came within the hour on a Sunday.

Ben was super friendly, respectful, compassionate and experienced. He cares about his customers, wants the job done correctly and is informative about everything he is doing. He was very confident he could fix the clog that another company could not unclog.
Sure enough within 30 mins my drain was fully functioning and draining like a champ.

Ben has just earned a customer for LIFE. I will never go to any other company for any plumbing job.
He will definitely have the business of my friends and family as well.

Thank you very much for your customer service and professionalism Ben!! A++ 5 stars without a doubt.

Sally P.

4/27/2020

We just had our water heater replaced by Free Flo Rooter & Plumbing. I am so glad we called them and couldn't be happier with the results. Ben, the owner, is very courteous and knowledgeable. He offered to get do the job as quickly as possible so we could have hot water ASAP for all this COVID-19 handwashing. He estimated replacing the water heater within 24 hours (the end of the next day). Instead, he stopped by a few hours after I called to assess our situation, and then his workers were able to do the job the very next morning at 8:00 AM - 10 hours earlier than expected! His workers Josh and Dino were professional, neat, and fast, and they worked in our home with care in regard to social distancing and overall virus safety. The new water heater is high quality and it was installed professionally at a reasonable price. Overall, Free Flo Rooter & Plumbing is a top-notch company that I highly recommend.

Gene C.

7/24/2020

Excellent Service and Great Pricing! Dino from Free Flow Rooter went above and beyond, helping my Mom with a clogged toilet. I will definitely call these guys again, Thank you. - Gene

dean M.

9/17/2021

We needed to relocate our gas meter and these guys were very responsive and worked with our timeline to get this completed. Josh was great and knocked out the job very quickly. Would definitely recommend these guys for any gas/plumbing needs

Tommy H.

2/27/2021

After a mishap with our cleaning lady, Ben saved the day, and for a whole lot less than I expected to pay. Water wash running out of the wall where our shower head mounts, I figured tile had to be torn out and pipe in the wall replaced. I spoke to a general contractor and he confirmed I'm looking at at least opening the wall, replace broken pipe and retile the shower. NOPE, thanks to Ben!!! He found and fixed a broken fitting for less than $100 and in under an hour(we spent more time talking cars than it took for him to fix) instead of the thousands of dollars the GC quoted. These guys will get referrals to all my family and friends!! 100% great guys!! Honest and care about their clients.

Joanne C.

07/03/2020 12:00:00 SA

Steve at Free Flo is awesome! Very professional, knowledgeable and friendly. He explained everything and had our hot water fixed in less than an hour. Don't hesitate to call them, highly recommend!

Eric W.

11/16/2020

Nick and his workers are extremely professional and talented. I had a major emergency issue at a property I manage. Nick and his guys worked well into the night and hydrojetted the mainline and cleaned up all the sewage and roots that were clogging the line and backing up. He also saved the building owner thousands and thousands of dollars by doing a liner in the old damaged pipe. All of the work was done at a moments notice and fast and much cheaper than anyone else would do similar work. I would highly recommend using them. They're the only company I use for plumbing issues.

Lou D.

12/12/2020 12:00:00 SA

Called Free Flo after 6pm and responded right away. Got Nick to do the job and he was awesome and knowledgeable. Even better a big Lakers fan like me! Lol! Problem was resolved quickly and efficiently! Thanks Nick! Put in a new wax ring for the leaking toilet base.

Lorrie Ann P.

08/10/2020 12:00:00 SA

Contacted them for another problem. They told me they would come between 1-3 pm but ended up coming earlier, which is so much better! They came back for a sewer blockage problem. They figured out and treated the problem, which turned out to be a massive root intrusion. They took care of the problem and solved it for us. Everything went by smoothly and we felt so relieved after. We are so thankful for them and I feel like we will always be well taken cared of in the plumbing world because of them! Thank you so much again Ben for all of your help!!! You are amazing!!!

Caroline M.

2/27/2020

My whole house had sewage issues and we needed major work done. I was worried that the job would take a really long time and would be tedious. Steve completed the job diligently and speedily. We haven't experienced any problems since. He was incredibly easy to talk to as well. Would most definitely recommend this service from Free Flo, and Steve as our repair man as well! Well worth the tip!

Angelo R.

01/05/2019 12:00:00 SA

What more can I say about Ben and his guys? Requested a quote and they got back to me within a few minutes and were out to do a free estimate by mid day. My wife was the only one home and they were very courteous according to my wife. Had someone else come out that same day and their pricing was leaps and bounds better than the other plumber. We booked them to fix a leaking main water line that night and they showed up promptly the next morning in the earlier range of time that they gave us. Ben and his crew dig up the the problem fixed it, and were out in less than a few hours. He was very thorough to make sure that everything worked before they left. There is a spot in the yard that shows where they worked but no more leaky main water line! Glad to have found a plumber that is honest and straightforward and hopefully don't have to use them again but I know who to call if I do have any plumbing problems!

Sean M.

08/02/2019 12:00:00 SA

Based on the excellent reviews here on Yelp, I called up Free Flo to fix my toilet. I set up a window of 1pm-3pm and they said they would call 30 minutes before arriving. Sure enough, at 12:30pm Steve called and said he would arrive by 1pm. After some investigation, Steve was able to fix the problem and even made some additional adjustments to water level and chain to make the toilet flush better in the future.

Overall it was a great experience. The price was reasonable, the service prompt, friendly and thorough. What else could you ask for?

Sivan K.

11/02/2021 12:00:00 SA

Anthony and Kevin came to help me with plumbing at my new house and were Amazing! First they dug down to repair a transition in my sewer line in the front yard. They had made a 4 foot hole, done the repair, and filled it in like they were never there in just a couple hours. They also installed a new water line for a refrigerator ice maker and moved the natural gas outlets in my laundry room on the same day as the sewer.

A couple days later I discovered that the new house's water heater was in bad shape, I immediately called them back and they gave me tons of advice and gave me quick estimates, when I decided to replace the unit they came out next day and had the job done in less than 2 hours.

I really appreciate how friendly and straightforward they are. I spoke to both Anthony and Ben about estimates and both gave complete and thorough explanations about the issues and their recommendations. They were very personable and a joy to work with. I highly recommend their service.

Christina C.

10/26/2022

We are most impressed and appreciative of the quick-response time and clean-detailed work! I messaged them on Yelp at 10:47am and in 2 minutes, got a response from them. They came out within 20 minutes and completed the job at 12:00pm. Anthony was very friendly and knowledgeable and the work was very cleanly done. They accept Zelle--which is so convenient!

There is no doubt that we will be contacting them again in the future for any plumbing issues!

Cheyanne R.

1/13/2022

These guys are the best!! We use them for all jobs, big and small. They have figured out complicated issues for us in the past, they know their stuff and are prompt, friendly and very neat and tidy.

Connie T.

09/11/2020 12:00:00 SA

Nick was quick and very helpful! He was able to educate us on what the issue was and fixed it ASAP!!! My tub is now running and flowing perfectly! Thanks you so much! He provided amazing service!

Jeff M.

12/10/2022 12:00:00 SA

We had Anthony come out again to put a water pressure regulator on our house. Excellent quality of work. Anthony showed amazing customer service again by waiting until my wife got home so he could go over the work he had done (he could have just left and told me work was done). Once again, would recommend Free Flo (and Anthony) to anyone for the trustworthiness, quality of work and customer service.

Andro S.

08/05/2022 12:00:00 SA

VERY professional and efficient. Over the last 26 years in the area i've had a diversity of problems related plumbing and HVAC, and used the services of a number of companies. I think this company excels and is neatly superior to most.

In most recent incident I had 2 other companies looking at the problem, which involved an overflow from a T&P relief valve in the attic. Street pressure was 150. The first company service guy did not even look at the that (his boss on the phone asked him if he did) but said that the entire system in the attic is old and needs to be replaced.
Another company only wanted to address the regulator and valve in the front of the house first and then to see - their cost for those already exceeded the quote from Free Flow.

Again, very professional and efficient.
Thank you

Linda N.

3/18/2022

Chris was wonderful!!! We called yesterday with a stopped up kitchen sink and he was able to come within a few hours. He kept us informed by phone calls about his arrival time which we really appreciated. He was very nice and efficient! He solved our problem very quickly. He was so nice and informative in talking to my husband Dean about all our plumbing needs, He was so patient and gave really good advice! Thank you so very much Chris!!! We really appreciate you!!!

Mattie L.

8/31/2021

They were very quick to respond and came to fix my clogged and leaking drains within 24 hours. Nick was super efficient and nice. Great price too. Highly recommend!

Josephine E.

10/18/2021

Wish I could write a better review, but it is what it is. Ben and Steve and a 3rd guy Came out . Ben left because he determined that hydrojetting would not work for our job since it was a toilet overflow issue. They almost gave up after not being able to snake the first toilet and we begged to try the 2nd toilet. They charged $350 for the toilet to be snaked . Asked to video camera the main line - and they refused even though we paid for the camera. Ben said that they were behind schedule and did not the have the time- yet he called back and said he could come back the same afternoon and charge $495to fix the flange for the toilet bowl that was not level . No warranty for their work either. Sorry to say they lost a customer because we might have needed preventative hydro jetting for the main line if they only looked. I also asked about the promos on Yelp - $99 for sewer drain and cleaning- said it wasn't valid , huh ?? Should have gone with my gut instinct and hired another plumber.

Judith M.

07/09/2019 12:00:00 SA

My low flow toilet had completely clogged up. After trying to plunge it myself for a couple of days I finally broke down and started calling plumbers. I called a few places and Free Flo gave me the best price. Anthony arrived on time and was nice and very polite. He even played with my dog! He tried plunging it and he tried augering. Still clogged. But he never gave up. He augured it another three times and plunged it twice more and--finally he got it working!! Anthony is a miracle worker!! I'll recommend him and Free Flo to everybody!

J C.

11/30/2020

I was very impressed with the customer service. My issue was resolved and the employee gave excellent advice. I will definitely use this company again and use them on a regular basis.

William P.

04/01/2022 12:00:00 SA

Nick was fantastic. He came with very little notice, and took care of a full analysis of our sink stoppage. I would definitely use his services again. thank you Nick!

Mike A.

10/28/2021

Nick has taken care our plumbing for years and seriously he is the best! He is quick to respond... especially when our air bnb property as well as our own home has last minute issues. It is a huge relief to have someone who actually cares and is good at his job. He is QUICK and it's really apparent how seriously he takes his job and clients. We can't say enough good things!

Sharon G.

08/08/2019 12:00:00 SA

Nick and his team did an excellent job replacing our orangeburg sewer line. He was honest , provided a thorough analysis of our situation and didn't try to push us to do unnecessary work. I recommend contacting them if you want to get the best job done at the best rate.

Kim T.

5/18/2021

Update:
I originally called them out to change out a garbage disposal. Nick came out, he was super nice, covid safe and clean. Installed it pretty quickly, doubled checked it was working but it kept bubbling out of the sink still and drained slowly. Couldn't figure out why it was doing this.
Price was reasonable.
So, Josh called me and was awesome. He came out the next day to try to fix the problem. Find out it was just the sink baffle. He fixed it and now it drains. Customer service is great and I would recommend them again.
Thanks

Patricia H.

12/23/2021

Prompt response, communicated what work was being done: Fair price for all the work completed.. Assessed the main sewer line problem and was able to clear the roots and broken connections (fix) clay pipe up to the property line. Gave us an estimated time and finished the job promptly. They cleaned up the driveway where the job was done. Had the right equipment to do the work with the minimal amount of disruption.

Chorok L.

1/21/2023

My sink was not draining fast enough all of sudden. The garbage disposal was just circling around and not draining down anything at all. It is Friday afternoon, and I will have guests tomorrow. I needed help now.

I called 3 places, and Free Flo was the only one that had someone available in a few hours. Thank god!

I am so grateful that this company dispatched Steve to save my kitchen! I was so lucky to have his service the same day I called.

These days, it is extremely difficult to have people to service your immediate in general. Services like plumbing require a rather immediate response. I already used another company a few times in the past for plumbing services. However, this time, there's no one could come for same day service.

Steve from Free flo not only rendered an excellent service but also educated me on how to maintain my sink and dishwasher to have less troubles in the future. A reasonably priced service, too!

Thanks, Steve and Free Flo! I saved your number!

Amy G.

11/27/2021

First time using Free Flo and had a great experience. My appointment was scheduled for later in the afternoon but an earlier opening came up so they called and came right over. Josh was professional, responsive, efficient and knowledgeable. He was masked and even took his shoes off at the door. Plumbing issues are never fun so I appreciated what a smooth, positive experience this was. Would definitely use them again.

Rosy K.

4/20/2022

Wow!!! Free Flo Rooter truly goes above and beyond. I've contacted them twice. Once for my own home and once for my client's home that is in escrow and they left me impressed both times.
For my own home, we had contacted 2 other plumbers for a leak in our home and they came out and didn't even fix the problem properly. Free Flo Rooter came and assessed the issue and gave us options for how to fix the problem. AND THEN FIXED IT in a timely manner. They not only fixed the leak but helped us potentially prevent more issues in the future by installing a pressure regulator for our home.
For my client's home in escrow Nick came very quickly and assessed the issues. Nick was friendly and honest about the issues and costs. When we needed an estimate asap he went above and beyond and sent it to us well after usual work hours.
I would absolutely recommend Nick and Free Flo Rooter! They are sincere, extremely knowledgeable, and honest!

Chu T.

12/05/2022 12:00:00 SA

I can't say enough about Josh. We had an emergency leak with our water heater and Josh was able to squeeze us in. Josh was honest and professional. Both him and his team were quick and clean. They are now my go to plumbers.

Thanks so much Josh!!

Sherry S.

05/02/2023 12:00:00 SA

We realized the draining problems with our bath rooms a few days before our guests arrived and need to have them fixed asap. Through referral of a friend I contacted Free Flo Rooter & Plumbing and spoke to Steve, he totally understood the urgency of the situation and made an appointment the same day. Steve located the problem by conducting a camera scan and informed me about the repairing plan. Steve really made the effort to complete the repair in a prompt manner before our guests arrived. He and his team removed sections of old cast-iron sewer pipes and installed new ABS pipes. Not only they worked hard, they communicated with the customer very well. I really appreciate their work and strongly recommend the company.

Krystle C.

3/16/2020

Anthony was very professional, patient, and explained everything thoroughly. We were able to get get both the shower and toilet in working order. I would highly recommend him to come service your house. He provided excellent customer service. Called to give an eta, explained everything thoroughly, and was very patient in finding the problem and fixing it. I would give him 5 stars. Thank you for everything! I will be definitely using your company again.

David M.

09/08/2018 12:00:00 SA

I cannot say enough nice things about Ben from Free Flo Rooter. My garbage disposal had stopped working completely after making a terrible grinding noise. Ben came over on time, helped me reset the disposal and found a nail that had been making the grinding sound. While he was over he also helped me install new shower heads and capped a gas line for us. He was friendly the whole time and had very reasonable pricing. 10 out of 10. Would definitely call Free Flo again.

Michael C.

03/04/2017 12:00:00 SA

Free Flow Rooter was very responsive and able to service my emergency water heater needs on a Saturday. Ben arrived and quickly explained to me how the system should work, what was missing, how my water regulator required an additional side tank and how pipes/vents needed to be attached. It was very apparent that he has worked on this for years. Reuben did the actual service, was very informative and willing to answer my questions. Ben also responded to my inquisitive texts in lightning time frames. Their rate was very competitive and I passed Glendale permit home inspection with no issues. I would recommend them of your Plumbing needs.

Partheng C.

6/26/2019

Josh helped install a kitchen sink faucet that my contractor couldn't install. Their team is awesome and on time, the prices were very competitive, and he was very honest. I will definitely use Free Flo Rooter again!

Vay Y.

08/01/2023 12:00:00 SA

Ara come out and provided prompt service! He addressed the issue quickly and was very professional.

Steven M.

7/28/2017

Set everything up through yelp and didn't have to hassle on the phone as I was busy and needed someone ASAP. Scheduled me for the next day and Ben showed up on time and at the time they said he would. He even gave me a courtesy call about 30 minutes prior to showing up. Great service

Bex Q.

10/12/2022 12:00:00 SA

There was a problem with our kitchen sink, but we were unsure what the problem was. Used Yelp Services to get quotes and they responded right away along with several other businesses. We went with them because they had so many positive reviews, they got back to us right away, specific about the window when they could show up at our house (11-1) the next day, and the price was competitive. I asked how much it would cost to snake the sink and they came back with the same price as another business with a lot of stars. The next day Steve called before he headed over, which we asked for. He arrived at 11:15am, snaked the sink and was on his way in about 30 minutes. Hopefully we will not need them again anytime soon, but I'm glad for the experience and happy we have an option for future in Pasadena.

David D.

12/07/2022 12:00:00 SA

Quick and effective service, and they solved a problem that another plumber couldn't. Nice work.

William D.

02/10/2018 12:00:00 SA

I managed to clog up my kitchen sink, and after 1.5x bottles of Draino, nothing was removing the clog. I went on Yelp, and these guys looked good, so I requested a quote. They called within 15 minutes, did a quick diagnosis, and sent someone my way. I think between requesting the quote and someone standing in my kitchen, it was 90 minutes?

Josh responded to the call, checked out the sink and grabbed the gear to remove the clog. After some thorough, disgusting snaking, the clog was clear and everything worked great. Josh was very personable, very cool guy, and knew exactly what needed to be done. They gave me a great price over the phone and stuck to it in person. Sink clog is removed, and I'm very happy with the service. Highly recommend you give these guys a call if you're in a bind.

And don't push several pounds of tuna down your garbage disposal. Ever.

Claire L.

7/13/2021

Anthony, the person who came to fix the plumbing system, was very knowledgeable and knew what they were doing. They answered all of our questions, and explained what they were going to do. I recommend this business.

Valeria R.

3/15/2021

My garbage disposal started leaking water and whatever else was stuck in there (yuck!) Called and got a same day appointment a few hours later. Nick was super helpful and was able to identify the problem and replace the disposal quickly. Like last time he gave me really helpful tips to help prevent plumbing problems in the future. Much appreciated and would definitely use their services in the future!

Thea O.

05/03/2021 12:00:00 SA

Great experience. Anthony arrived the day after I called. He was polite and wore a face covering. He took the time to show me what was going on so I could make an informed choice about next-steps.

Anne C.

5/23/2019

We were very happy with the service. They were really professional and the price was very reasonable. Nick came out right away on Super Bowl Sunday evening in the heavy rain. He did a great job and was very patient and knowledgeable trying to figure out the issue. He followed up the next and found another small problem and was nice to do the easy fix without charging a whole lot of money. We will be recommending them to all of our friends.

Jessica C.

8/16/2016

Another 5 star review for Free Flo! I called them on a Saturday afternoon and Ara was at my house in an hour. He worked quickly, efficiently, and was cheap!! I thought an emergency weekend call would cost an arm and a leg but I was relieved to find out it didn't! This is also a family business which I am always happy to support!

Matt L.

12/21/2019

Thanks Ben for coming out with a 2 hour notice on a Saturday.

Thanks Ben for coming out with a 2 hour notice on a Saturday

Aaron G.

11/03/2021 12:00:00 SA

Anthony came out on emergency notice and cleared a drain for us. He communicated with us and arrived sooner than expected. The work done was efficient, effective, swift and professional. I'd recommend this company and look forward to working with them again, if necessary.

Helena R.

8/21/2018

Excellent service! Had a sewer line hydro-jetted. Fast turnaround, well priced and honest! Will definitely be using them again.

David G.

1/18/2021

Great service! They fixed 2 drainage issues at my house, one that required multiple visits and troubleshooting!

April P.

3/22/2023

Godsend: noun /gädsend/ 1. a very helpful or valuable person, event, or thing that comes unexpectedly.

Someone once told me that to write well, you have to write what you know. This is what I know. What you're about to read is not a garden-variety plumbing review. The Lord works in mysterious ways. And whoever said, The road to hell is paved with good intentions, definitely said it while serving on an HOA board. I am one of seven on my HOA's board of directors. And like the engaging dwarfs in our favorite fairytale who whistle while they work mining all day for diamonds, we too are on a constant quest to find the best & brightest in their field to help us make our community a better place. I was asked to acquire five hydro-jetting bids for new vendor consideration. Yelp's search robot sent me 14. Coincidentally, five of the companies were viable, but only ONE called me back personally. Enter Nick from Free Flo Rooter!

Gifted: adjective /gift(d)/ 1. having great natural talent or high intelligence.

Nick was in a different class from the start. I told him I needed a quick turnaround; the next day he showed up to do his assessment and blew my mind with his savant-like knowledge of our 45-yr-old building's anomaly of a plumbing system. I've spent a lot of time learning from the companies who know our building. I can tell if someone's a good fit for us. Many aren't. Nick was. More than just his experience, for a plumber, Nick's enthusiasm & genuine interest in what he was doing was a breath of fresh air (no pun intended). Anyone can study a trade, but not everyone possesses raw talent, which, combined makes someone great at what they do. It's hard to define, but when you're in the presence of greatness, you know it.

Whisperer: noun /(h)wisperer/ 1. a person who has a special ability to calm people based on an understanding of their needs.

By the end of the assessment I'd Nick-named him the Jesus of plumbing! Still, I needed my fellow board-mates to convert themselves so he graciously agreed to take the meeting and return on Saturday. Nick is solution-oriented; he sees opportunities instead of problems. It's not necessary that someone possess this personality trait to snake a toilet, but if you're on the board of an HOA in plumbing gridlock it's a dream come true. His new audience was more skeptical than the one a few days prior. He kicked it off by visually showing them, with his high-tech gadgets, how serious our tree root problem was, patiently explaining and answering questions in detail as he went. Skepticism disarmed? Check.

Miracle: noun /mirek(l)/ 1. a surprising event that is not explicable by nature or science and is considered to be the work of a divine agency.

Nick is also a realistic optimist - the best kind there is. He believes in successful outcomes through honest effort and choosing the right strategies. It's a fact that optimism is contagious and it was amazing to witness as he led the crew around our property educating three converts who were now hanging on his every word. He did much more than open eyes to clogged drains that day, he changed hearts & minds. When he left, we were all finally on the same page for the first time. Gridlock fixed? Check. Someone once told me that to write well, you have to write what you know. This is what I know. Nothing other than divine intervention could've whittled my list of 14 hydro-jetters down to Nick. And you won't find a better plumber or communicator in the greater Los Angeles area!

Laura B.

9/28/2015

Reuben and Ben came out less than an hour after calling and requesting service, and had everything back to normal within 20 minutes. Same day, super friendly service -- the best plumbing provider I've worked with in LA so far. Thank you all!

Lena M.

8/21/2020

Our garbage disposal stopped working but Josh came to the rescue and was able to fix the problem right away. He also replaced some 100 year old metal pipes and install a new double faucet for our outside drip irrigation system. As always, amazing costumer service and the quickest response time in the biz! Highly highly recommend for all your plumbing needs.

Su S.

07/09/2020 12:00:00 SA

Josh was really responsive and quick in setting up an appointment with me. Offered his expertise at reasonable price. Called me to inform me Steve was on his way to allow great timely service.
Steve came with his own PPE, quick to access the situation and offered great service. Would definitely recommend and use them again.

What was done: replaced an old garbage disposal

Alan K.

08/12/2018 12:00:00 SA

We had a main line blockage on Saturday and I called Free Flo to see if they could come inspect. Ruben arrived as scheduled and completed a thorough inspection. In addition to the main line blockage from tree roots Ruben discovered a crack in the cast iron sewer line under the house. Ruben returned on Sunday with help and repaired both problems, replacing the compromised sections of pipe. They hydro jetted the main line afterwards. They were prompt professional and got us back in action promptly. I highly recommend Free Flo.

Keira R.

02/02/2020 12:00:00 SA

I would very much like to give Free Flo Rooter& Plumbing 5 stars review. We have an old house in West Hollywood, major sewer line needed to be replaced. It had cost a lot of problems. I found a plumber to check, they gave me a quote at $9700 including 3 times clean up, separate two units secondary lines and major sewer change which is way expensive!! We found Free Flo Rooter plumbing through Yelp, read review and gave them a call. it was our first time to use it. They came by in the afternoon and gave us a quote for free. $4200 with the same job scope as the other one. The only differences are the pipe materials. Expensive one uses PVC pipes, Free Flo Rooter uses ABS pipes. we chose Free Flo Rooter at the end. They did job properly, and will come back to fix our water heater as well as an additional complementary service.
We appreciate it! So, 5 stars for sure! And absolutely will recommend it to friends.

Ashley F.

6/30/2021

One of the best experiences I've had! Great service with wonderful people. Although I ended up working with the HOA provided plumbing service. Free Flo was so helpful!!

Bronson P.

5/27/2022

These guys did it again. We had a fairly non-urgent plumbing fix: broken drainpipe in the kitchen. Had to rinse dishes in the utility room. We made an appointment for Tuesday and, the day before, they called saying they were in the area and could squeeze us in. Patrick and his team were awesome and not only fixed the pipe quickly, but also recommended plastic pipe over metal, saving us money and maintenance in the long run. These are the only plumbers I'll ever call in Los Angeles. Thanks guys!

Eddie R.

12/12/2019 12:00:00 SA

Dino and Ben just finished services at my home and I'm thoroughly impressed. They were clean professional. They explained everything and were very patient with the little knowledge I had about plumbing. Very reasonable pricing. They were even early to the appointment which I appreciated. They will get my business again for sure.

Matt M.

1/13/2019

Ben is amazing! He came out on a Saturday on very short notice and helped me resolve the issue.

Richard V.

11/30/2018

I have used Free Flo Rooter & Plumbing many times. Some large projects some small. But today, I just wanted to say that Ben did a fantastic job of clearing a very difficult drain problem. He went above and beyond what is expected. Love you Ben... Also I have to say Hi to Ruben.

Donna S.

3/15/2019

I don't usually review companies twice but I feel Nick's extraordinary efforts to resolve our plumbing problem deserves recognition. He removed several sections of corroded cast iron piping that was used to drain water from our washing machine. I have never seen what corrosion can do to a cast iron pipe. This was a two-inch diameter pipe that had been narrowed down to one inch from all the corrosion. Upon initial inspection of the job site it appeared as though the pipe was in stucco but it turned out to be embedded in concrete. I had three bids to do this job and chose Nick's because it seemed the most reasonable but I had no idea he was going to have to go through what he did. Kudos to you Nick!

Mike L.

2/18/2021

Anthony is the man! He came out and snaked our kitchen sink. We had another plumbing company come out a week earlier. They also snaked our sink but a day later it stopped working. When we asked them to come back out, they wanted to charge more....

Anthony was super cool, funny, and didn't pressure us with performing any work. He also gave us some helpful tips for maintaining our lines and drains. We are new to LA and Anthony gave us tons of tips on places to go eat.

Thanks Anthony!

Benjamin P.

3/14/2016

Great service. Fast and courteous. Would recommend them to my family. They came out on time, explained what they were doing in detail, and most importantly fix my plumbing issues at a very reasonable price.

Frankie T.

01/11/2018 12:00:00 SA

Ben hooked it up. Late night clog at my business in Los Angeles. Super reasonable! The Hydro Jetter is the best way to unclog anything. I had two different plumbers show up earlier with no success. Free Flo saved the day.

Jean L.

2/22/2019

They saved the day!
You guys are my hero! My main line got clogged right before our holiday party. I called EVERY plumber but no one was available. Free Flo Rooter came to the rescue and saved the day. They arrived 30 minutes after my call and fixed the problem. I am so grateful. And the price was very fair and affordable. I highly recommend these guys! THANK YOU SO MUCH FOR SAVING MY HOLIDAY PARTY!

Alana C.

8/30/2022

We have been dependent upon Nick for all our plumbing needs for the last 2/3 years. He is always quick to respond, tidy, efficient, and is patient when explaining the details of your plumbing in lay peoples terms.
Referred him to my mom who lives in a condo and she gives is grateful for his skill too!
Ladies, if you want a trustworthy plumber you'd feel comfortable with when alone, look no further. Very respectful and goes over and above every time.
Thank you so much!

Alexandra L.

03/05/2021 12:00:00 SA

Nick is amazing! They scheduled me within 48 hours of my contacting them, and he came out to fix an issue with my sink and an object stuck in my in-sink garbage disposal. Nick is always friendly, has great communication, knowledgeable and quick.

L H.

7/18/2016

Sent them a message through yelp Sunday evening and they responded within the hour with a quote. I scheduled them for the next morning .I called them for some shower drain problems and they turned out to be quick fixes. They barely charged me anything and were in and out pretty fast. I highly recommend them!

Adrian B.

6/21/2021

These plumbers are great! I have used them several times for issues big and small. It is always easy to set up an appointment and their team figures out the issues and fixes them quickly and effectively without the needless up sell or overcharge. I've worked with Anthony and Nick and both are great!

Mitchell S.

07/11/2018 12:00:00 SA

Nick and Rueben were amazing from the start! They were kind, prompt, and quick with everything. My friends and I searched high and low for a plumber with a great track record, quality work, and great pricing. Nick and Rueben were professional, gave me a quote over the phone when I called at 9pm, and came over the next morning! They are simply the best and great people.

It was emergency because our sewer line was backing up and our toilet was super old. Overflowing, a mess, and just awful. Nick came out immediately and cleared the sewer line with a main line cable. And installed the most beautiful perfect brand toilet afterwards. Nick was professional and explained things easily. He even gave us great recommendations of what model and size to get to replace our unit which was old and broken. He cleaned up the space just as it was and let's just say, our toilet is the best place in our restroom now. It's pristine, new, clean, and looks great. We have an excellent plumber that we will use all the time now. It feels great and thank you for your services!

Kevin W.

7/23/2020

Got here early, was friendly, polite, efficient and left it cleaner than it started. Price was what was quoted with no BS. Perfect!

Jillian F.

08/09/2016 12:00:00 SA

My home warranty company recommended Reuben and Ben. From the first moment I spoke with them and they showed up at my house I was confident that they knew what they were talking about. They diagnosed the problem with my water heater within 5 minutes and had the part ordered a few minutes later. They would have come back the same day if the part was in stock. They came back the same day the part was received and installed it within 20 minutes. I also had them change out a gas valve for my dryer. They are knowledgeable, friendly and trustworthy. I won a few properties and they advised me on how to proceed in the future if I have any problems. I will be using them for any plumbing problem in the future.

R C.

2/27/2020

I took the phone number off of one of their company trucks when I was in search of someone who could help me with the plumbing issues I had.

Steve came thru and got it fixed. Professional and great prices.

Lisa S.

05/03/2022 12:00:00 SA

I have never had a better plumber than Free Flo Rooter & Plumbing. I had a flood in my upstairs bathroom and Patrick and Ricky came out and did an amazingly thorough job diagnosing and fixing the repair. This has been a challenging time, I feel so grateful to have found these amazing plumbers who I felt cared about my issue and were willing to support us in figuring out where the problem came from. They were on time even calling to come earlier if they had time they were professional and affordable. In the future I couldn't imagine using anyone else when I need a plumber. I highly recommend this business as well as Patrick and Ricky. They also were incredibly kind to my dogs. :)

Courtney H.

5/27/2022

Really great job, came when we needed them- communicative, friendly, did a great job! Highly recommend.

Raeyoon K.

4/13/2023

Steve is the best
Very nice clean reasonable price

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Mark M.

05/03/2023 12:00:00 SA

Great service! Patrick came out the same day, explained the problem, fixed it quickly and efficiently, and cleaned up afterwards. He was personable, knowledgeable and professional. Highly recommended!

Jacob I.

01/04/2019 12:00:00 SA

Great service. We needed a hydrojet cleaning of the pipes to clear roots. They got here on time and did a great job. They showed me the issue through the camera and then slowly went through the pipe after with the camera to show me it was all cleared. Never tried to raise the price or sell me on anything else. Nice guy.

Monique T.

05/06/2019 12:00:00 SA

I am so happy I found this company. I used them for my rental and my personal residence. I had an urgent plumbing situation with my tenant's toilet and called around to different plumbers. Free Flo had the best prices. They are flexible, friendly and thorough when they do the work. They are definitely my go to for any plumbing needs.

Bradley G.

6/22/2023

Responded very quickly. Ara was very friendly and did the job efficiently. Would absolutely use again.

Juan R.

12/30/2020

I was told by the gas company that we needed to replace the thermal couple. On researching available technicians I came across this company and reached out. Ben was tremendously helpful and friendly. He was able to coordinate a visit a few hours after I initially reached out. (Mind you, it is after hours). Pricing seemed very fair to me, especially considering the short notice. He was very respectful to the house by removing his shoes and wearing a mask. The replace and repair was done quickly. He left us feeling confident in his work.

Much thanks to you, Ben!

Lisa Z.

10/30/2021

Messaged for a quote in the morning and was able to get a same day appointment a couple hours later for a clogged drain. Ben came on time and had a great and courteous attitude. Super respectful of our home and surrounding work area. He even cleaned up after the job was done! The drain was unclogged in less than a hour. The service was reasonably priced and I would highly recommend. The whole process was a great experience.

Sharon W.

12/22/2019

Free Flo Rooter continues to amaze me with their customer service, friendliness, and knowledge. Rafee responded to my message within a few minutes and was very accommodating with me having to change my appointment time. Anthony called me right before the scheduled appointment time to let me know he was on his way. We had a clogged sink and the garbage disposal wasn't working, but he was super fast in finding the problem and fixed it in no time. It's awesome that Free Flo is pet friendly too! Thank you Anthony for quickly fixing our sink and will continue to call Free Flo for help in the future!

Cing K.

7/15/2023

We had a leak from the kitchen sink and drainage. Anthony came and help us as soon as he can. He arrived within 45 mins. He was very pleasant, fast and very knowledgeable about what's going with my kitchen sink issues. He was able to solve the problem. Highly recommended him and Free Flo Rooter & Plumbing!!!

Brianna G.

8/13/2020

BEN IS THE BEST! He was able to solve all my home plumbing issues in my bathroom which was a disaster! I called late afternoon and he was able to come over immediately the next morning and fix it all up! Will definitely be calling them back if I ever run into future issues!

Tracy W.

06/05/2020 12:00:00 SA

Hey Yelpers - before you think about other plumbers, look here first. You won't regret it. Seriously.

Anthony and Co. were such a godsend! Their customer service was far beyond my expectations.

Problem: We had (yet another) incapable plumber that left a mess. We've been feeling pretty helpless about this gas line installation for months now. It's irritating as FUHHHH.

So today, we went under the house and realized the unqualified plumber have left a gas leak. We started to panic and turned the gas off. I gave Free Flo Rooter a call - and they were here faster than the police! I wish I were kidding...

Anthony assessed the situation and it turned out to be many more leaks. He said to do the job correctly, it would require an overhaul of the old piping (which is expensive). But realizing how dangerous this was, he committed to repairing the existing lines so that my family and I could be safe.

After spending hours under the house in a cramped crawl space, he double and triple-checked everything. He refused to leave until all the leaks were gone. - AMAZING

Although he and his team were visibly exhausted...they went back in and hooked us up with a valve and supply line. After many months, we were able to finally hook up our new stove! I felt like an idiot hiring these other clowns.

Anthony and his crew are the cream of the crop. Unlike the other plumbers, they didn't hang us out to dry. They were candid, articulate, and were able to outline the work in a professional manner.

Also, having been given many quotes, their pricing was beyond fair. I heavily regret not calling Free Flo Rooter the first time around. Never again.

Don't hesitate to call them. You save lots of time and lots of headaches.

Thank you, Free Flo Rooter!

Cristina R.

06/07/2023 12:00:00 SA

We had a good experience working with Steve to work on a clogged drain in our bathroom sink. Efficient, courteous, and thought through what could have an effect on our downstairs neighbor. The price was reasonable and our issue was taken care of without issue.

Andrea Y.

04/02/2021 12:00:00 SA

I couldn't be happier with the work Nick did on repairing my kitchen drain leak. From the beginning he was communicative, honest, and really took his time explaining the problem to me and how he would diagnose and repair it.

To find the leak he had to break into the stucco from outside but he really tried to minimize the amount of damage, which I appreciated. Once he found the leak he did give me options of a cheap quick fix option or a pricier long term option that would last. Again, he explained the issue and how he would recommend fixing it. I really appreciated him taking the time to do this so I felt comfortable with the work and that I wasn't getting scammed.

For how long Nick and his associate worked on diagnosing and repairing this leak, I found the cost to be extremely fair and reasonable. I ended up paying Free Flo Rooter the same price another popular plumbing company here on Yelp quoted me for JUST breaking the stucco and not even doing the repairs. I would highly recommend him to anyone needing plumbing services.

I Y.

12/31/2019

Needed help for a leaking garbage disposal. Came right on time and got the job done quick. Would definitely call them again!

Brian L.

8/19/2022

I've worked with a few plumbers and plumbing companies over the years, and Free Flo is the most sincere one I've ever met. I will never contact anyone else from now on. If you appreciate honesty, thorough inspection, and quality work, this is a local business you want to support because those qualities are especially rare these days.

Special shout-out to Patrick; he's a standup guy; explained the whole inspection process and even gave me a few valuable suggestions. Thanks bud!

Christine Y.

8/21/2015

Honest, professional and affordable service. Free Flo Rooters came to the rescue when we had a plumbing stoppage due to tree roots. Ben was upfront and thorough in his explanation of the situation and proposed solution. He did not pressure us into doing more than was needed, and his pricing was fair and reasonable. As for the work, he and his staff were extremely efficient and professional: They arrived on time and ready to resolve the issue, with the right equipment and know-how to fix our problem immediately. Before they left, Ben made sure we were satisfied with their work. He even followed up with us a day after the work was completed to ensure that we were happy with the job. I will definitely call them for any plumbing issues I might have in the future and have no qualms referring them to friends and family.

Janett M.

10/20/2016

We had an issue with the main line in our new home. Ben and Ruben were professional, honest, and gave us cost saving advice. I called 5 other companies and they were the most competitive with their pricing. Plus! They operate 24 hrs a day - extremely helpful when needed. Would definitely use them again and highly recommend them.

Stephanie H.

5/25/2020

Steve!! Our hero.

Showed up at my apartment on a holiday within an hour after I called. He took all of the safety precautions during COVID (mask, booties, etc). Super respectful and got the job done fast! Price was very reasonable for the service provided.

Highly recommend!

Arthur C.

06/04/2019 12:00:00 SA

Had a clog in our bathroom sink and Free Flo got it flowing in now time! Quick to respond to my inquiry and was able to accommodate a last minute scheduling change. Professional, respectful and got the job done quickly. Will definitely use them again in the future! Thank you!

Mimi C.

07/03/2021 12:00:00 SA

Loved that Nick showed up in a mask and taking off his shoes before entering the house. I called over a dozen plumbers and they responded immediately so obviously first response, first hired. Nick was very professional and honest, very direct and right to the point and got me hot water in less than 10 min time. With his professionalism, I hired them to come for additional job. Nick has earned a permanent customer for the company. No need to research for any other plumbing service.

Brittany P.

7/18/2019

I had some on going issues with my toilet, had some misdiagnoses on what the issues was and I was charged when the issue wasn't fixed by other companies. I Called up Free Rooter and they had Anthony come out promptly. He was so personable so professional, so communicative and studied the issue and was confident is his diagnosis. I wasn't charged until the problem was fixed which he did do, he fixed the issue. He was honest and kind, thank you Anthony for your great service, I'll be calling Anthony again in the further with any questions or plumbing issues I have.

Benjamin B.

9/29/2019

I called Free Flo to replace a toilet that has been giving us trouble since we moved into our home, a year ago. First off, their rate was way more reasonable than other plumbers with similar reviews on Yelp, and all of their online responses were prompt. We unfortunately had to cancel the first appointment because we had incorrect parts delivered, and they were totally cool about it. We finally got the right parts, and had Steve come over to do the install. He arrived at the very beginning of the two hour arrival window we had gotten, which was great, and he immediately got to work. There were some complications, as the prior owners cut a lot of corners with their work on the house, but Steve handled it all professionally. The rate remained reasonable even though he had to go through several extra steps, including clearing out cement and cutting wooden supports to seat the toilet. Based on this experience I will definitely give them a call for any future needs, and would recommend their service to anyone with a plumbing issue!

J T.

1/29/2020

I am a return customer. Their service was as great as last time.
We need to replace the bathroom faucet and the valve. Steve arrived on time. He is very professional and extremely patient as we need to wait for the water to drain before starting the job.
The job took longer than expected because of certain restrictions of my apartment complex (it's built in the 70s). But Steve is very patient to get the job done. In the end, I am very satisfied with his work and I would recommend Free Flo for anyone in need of plumbing services.

brah m.

09/06/2022 12:00:00 SA

Nick was great at helping to confirm our sewer smell issue was a sloppy toilet install by a subcontractor from years ago. He gave repair options, put in the work, and was communicative and honest through it all. Repair cost was reasonable as well.

Jasper W.

12/01/2020 12:00:00 SA

Called about slow drainage on my toilet and bath, arrive a couple hours after I called which was great. he figured out we didn't need to rooter and gave me some tips. Really nice people and service.

Dora B.

08/08/2018 12:00:00 SA

We had a shower faucet that broke and the water was shooting out in the shower and my wife called me panicking while I was at work. In the end, we had to turn off our water supply and didn't have water for about 12 hours or so. My wife was referred to this company and they literally rearranged their schedule to squeeze us in and repaired the faucet. Ruben came to our house and fixed it within 30 mins. He was friendly, fast and efficient. They went above and beyond and also gave a great price. Thank you Free Flo! I would highly recommend them and I will be using them for all my future plumbing needs.

Sean L.

9/19/2022

Steve from Free Flo came today and soon spotted where my leakage issue started. He and his assistant quickly resolved the issue without going back and forth. If you have no existing plumber and are looking for one, try this guy. Good communication, punctual and skillful. If I have any plumbing issues in the future, I will definitely work with him again.

Herair R.

05/02/2019 12:00:00 SA

Wow these guys are amazing
I had a sewer pipe break in the slab of my house these guys came out found the break gave me a price and repaired it in one day
Fast reasonable and reliable everything they said they did kept me updated all day with progress I could ask for better service thanks guys

Roland T.

08/01/2023 12:00:00 SA

I believe you get what you pay for so I usually don't write reviews unless something really bad happened or expectations were surprisingly exceeded. Free Flo deserves 5 stars across the board. After 17 years of use, our hot water heater finally broke down and I tried every trick youtube had to offer but nothing could revive it. My next thought was to google a replacement hoping to find something that would qualify for the 30% federal rebate. At the end of the day, based on the location of the old heater and all the electrical and plumbing involved, I figured my choices were limited and I'd end up with something similar to what I already had. Just to make sure, I called Free Flo. Nick came out and said pretty much what I already suspected and gave a fair estimate. We scheduled for him to replace the old one a couple of days later. When he came back with a coworker, they spent over 6 hours in a dusty crawlspace but I had hot water again. I shouldn't have to worry about it again for 17 years. Maybe if I shopped around I could've saved a buck or two but for the price I paid I got professional, friendly and peace-of-mind service. I will definitely be referring Free Flo to anyone of my friends and family members who have plumbing issues.

Trang T.

10/09/2020 12:00:00 SA

We bought our house eight years ago, which, at the time, had a four year old tankless water heater. In the last eight years it has been fickle to say the least. Two weeks ago it finally just died with a pinhole leak. We purchased a new unit on our own and were looking for just installation. We called for several on-site estimates from other companies who wanted to charge double (one guy wanted triple) just for the installation. Free Flo gave us an estimate through Yelp based on photos and new equipment info. They were quick to respond with the messaging and very professional. Free Flo's price was close to one on-site estimate, but we decided to go with them because of the amazing reviews -- great decision.

On the day of installation, Ben, Anthony, and (apologies if I got the name wrong) Charlie, came with masks on ready to go. They were very professional and courteous. Anthony walked me through everything they were going to do. Because we had purchased all the components ourselves, all we needed was their installation services, but Anthony and crew went beyond with trying to save us even more. They suggested that it was possible for them to cleanup and use the old valves and work the existing filter into the new unit so that we could return the new ones and save. LOVE THAT! Service guys who are looking out for me as a person...another human being trying to get through life. In the end we decided that we wanted them to swap everything out anyway so we knew the makes and parts for future replacement (as I said the unit was already there when we purchased the house so we knew nothing about it since it was weather-worn). The guys happily said, we'll do whatever you want for your unit. They went right to work in direct sunlight in the heat of the midday and did not stop until the job was done. When they finished, Anthony walked me through what they had done, how the unit operates, shut-offs for replacing the filter... everything. I also noticed that they didn't just try to make the unit fit into the existing pipe work, but instead cleaned up the lines to maximize flow. The workmanship was fantastic. I could not be more pleased with the service and care that Anthony and his guys put in. I am over the moon with this service experience. It's just nice in all the chaos to have strangers come to your home for a service and treat you like they would treat one of their own. Thank you so much Anthony, Ben, and Charlie, and of course, Free Flo for employing such wonderful people.

George Y.

08/09/2018 12:00:00 SA

Showed up promptly and fixed my water heater in a timely manner. They were very fair with the price too. I'd use them again.

Kim H.

6/24/2019

Josh and his team came out to our home today and helped us move/fix our water heater leakage and oh my goodness they were so fast. I expected this to take about a day but they only took up the morning to mid afternoon! They're very helpful and their response to us was very quick. Good team and good company! :)

Jonathon F.

11/23/2021

We first called Free Flo Rooter after moving into our home and experiencing overflowing toilets. They resolved the initial problem and made recommendations that we moved forward with. Since then they have helped us with hydro jetting, replaced the aging pipes through half the house not covered by remodeling, ran sewer scope multiple times, and finally replacing an ancient shower valve that was broken. Their responsiveness has been great through all of this work. We have seen most of their workers, and Anthony and Ben are both great to work with. Their prices are also pretty reasonable and when they agree to a job they are committed! The last shower valve replacement they did, they worked within a tiny space to avoid going through the drywall and although it was more work they did not ask for more money. It has been a great experience working with them.

Brent B.

06/02/2013 12:00:00 SA

Bought a house that was remodeled and 'claimed' to have all new piping.. That wasn't the case. Called Free Flo Rooter on a Saturday, late afternoon, after all my sinks, toilets and showers stopped up. They came out on Saturday to assess the problem, and then showed up first thing Sunday morning on time ready to fix the problem. They would have fixed it on Saturday but it was a big job and they had to go buy the parts. They identified the problem with integrity, and then gave me an honest estimate of time and cost and worked with my budget. Extremely friendly, on time and professional. These guys are the best in LA and will do work you can trust. They even came to get me along the way to show me the progress, show me the old bad pipes, the leaks, etc. Felt great about the experience and will continue to use them anytime I have a problem!

Rick M.

02/06/2023 12:00:00 SA

I had an issue with low water pressure in my kitchen. I called up Nick and he came out and got it fixed up quick. He's a great guy and very knowledgeable. I'd highly recommend Free Flo for any plumbing needs. Five stars, no hesitation. Thanks Nick!

Emily P.

7/27/2018

Nick was amazing! Our dishwasher backed up with some seriously foul smelling s**t and he came out same day to fix it!

He was super nice, very knowledgeable, and fixed our drain. I seriously hope we don't have this problem ever again but if we do we know who to call.

Kate C.

1/29/2018

I am so impressed with the customer service! I phoned a couple of places and Free Flo was super responsive and promised to make it over to my house before the day ended. Sure enough Ruben called and confirmed twice and made it to our house after a long day working. He arrived around 7:00pm and was professional, friendly and quick. I'm so impressed and highly recommend.

Jessica L.

04/12/2015 12:00:00 SA

We had a great experience with Free Flo Rooter. I needed a quick hydro jet to satisfy the buyer of my home, and these guys offered to come out first thing the next morning at a great price to boot! They were right on time with the truck, and had a pipe over loaded with roots cleaned out in a few hours.

Great customer service with a smile, we will be calling them again for sure!

Natalie S.

7/30/2023

So thankful for Free Flo Rooter! Had a kitchen drain clog on a Sunday and Nick came out right away! He snaked the pipe and cleared the tough clog! Great, friendly, quick and very reasonable price! Even for an emergency on a Sunday! Will use this service every time.

Chris C.

6/26/2022

Great work and very responsive. We had a pipe leak that put our washer out of commission. Steve from Free Flo came in for an estimate, and had the whole thing fixed that day. He was really knowledgeable, quick and took the time to walk me through what caused the problem, so I'd be able to diagnose it early next time. Would definitely use again.

Fran M.

06/07/2020 12:00:00 SA

Had a clogged toilet that needed to be cleared on a Sunday. Fee Flo Rooter gave me a 2 hr window, called enroute & was there @ exactly @ the start of the time quoted. Anthony was extremely courteous, clean & recommended the least expensive options to consider. Thankfully, his recommendation was accurate & in 20 minutes he was on his way. VERY pleased with my decision to call Free Flo & will again. Can't recommend Anthony highly enough.

Adrienne L.

06/01/2018 12:00:00 SA

I am so glad I called this company. Nick and Josh helped me out big time with a flooded bathroom that was caused by a block in the main line. They were very professional and clearly communicated what my options were in terms of how long things would take and what it would cost. I would definitely recommend them and Free Flo to anyone looking for excellent service.

Ling H.

09/04/2019 12:00:00 SA

Super professional and courteous! Really appreciated your help for fixing my problem in 3 mins! Definitely will recommend you to all of my friends for the plumbing needs.

C M.

5/15/2020

Ben and team are fantastic. Had many rooters at my house over the years. He's friendly, precise, and accommodating. He solved my pipe maintenance issue and we're flowing like butter! Thank you for all your help Free Flo!

Eli G.

4/28/2021

Steve was fast in responding, was able to squeeze us in even earlier than expected and completed the job quickly. So quickly in fact that he reduced his service fee as a courtesy. Thanks Steve!

Wells S.

7/17/2018

I called them, they were punctual, came when they said, (the plumber smelled good for real), and he fixed the problem like magic. I can't say enough good things about them.

Chris T.

7/19/2020

My water pressure was mysteriously spiking to extremely high levels. Different plumbers said different things but none of them seemed to really grasp the situation. Anthony LISTENED to every detail about what was going on, systematically tested different things and came to the correct diagnosis the first time about what was causing the problem. That saved me from replacing a bunch of stuff I didn't need to. The work done was affordable and executed with great care. Just look at the photos of their work! The plumbers here are true craftsmen. Don't think twice about calling.

Wynne W.

1/21/2020

Excellent and prompt service. I am so happy that I called Steve at Free Flo Rooter & Plumbing as there are many plumbers to choose from. He is professional, detailed, and immaculate. Steve worked hard to correct a previous plumber's poor work and discussed my options throughout the repair. I will definitely contact him for any future plumbing work. Recommend highly.

Darius L.

08/10/2023 12:00:00 SA

It's been a summer of repairs for various things and I am so glad I called Free Flo R & P for my drain issue. I was able to get a plumber out here quickly at the time frame that worked for me. I was so happy that they sent Anthony out. He is so knowledgeable and friendly. He was able to take care of my drain issues and gave me some pro tips. I can't thank Anthony enough. Give Free Flo a call as I'm sure you'll be as happy as I was.

D B.

9/29/2020

Communication was easy, the estimate process was painless, and they were very careful with the CoVId-19 recommended precautions. They installed an earthquake valve for my gas line and explained every step of the process. They also took a look at my water heater to point out some problems, but without any pressure or upselling. These guys are honest and communicative and I highly recommend hiring them.

Marina S.

11/24/2018

Ruben provided high quality exceptional service and we will highly recommend him to our friends!!