Earl's Plumbing

Scheduled an appointment 2 weeks ahead of time for a Wednesday at 1pm. They called me after 1pm to tell me that 2 plumbers ahd not shown up that day and that they needed to reschedule. I rescheduled for the following Tuesday for after 1pm. They called a 1:54pm 3 times in a row, but I missed the call. I returned the call at 1:59pm and they said they had already sent the plumber to a different house. So now after taking 2 afternoons off of work I am looking for a more professional company.

We live in Metairie near the lake. All most everyone in Metairie, Kenner, and New Orleans near the lake will have plumbing pipe issues at some point, where under slab repairs will need to be done. We knew we had issues, so we finally met with Cheryl and Erika to discuss the beginning to end of having plumbing replaced, with an estimate. They explained what insurance could cover, what we would have to pay for(ex. pipes replaced past the point of claim) and would handle all of the claim portion for us once we contacted the insurance company. We had Earl's come to videotape plumbing, tunneling, and repair everything under the house. All of their employees are professional, polite, and don't do shortcuts, etc. We have also used them for regular plumbing/toilet/water line issues.   I will highly recommend them to anyone in the Greater New Orleans area, who want a top job done, correctly, efficiently, and up to code.

I had a major sink/disposal/dishwasher issue and contacted Earl's for immediate help since it's been a huge problem not to be able to do any dishes or use the sink. They set up a quick appointment for that week and I set everything up to miss work so I could be there as they only operate during business hours. I cleared my schedule and waited around ALL day SO excited to finally clean up the kitchen...they finally called at 4pm and cancelled! No apology, no offer to come by later, and there's no way I can take any more time off work. Very unprofessional. I will not be using this company again.

I had the valves in my shower replaced by Earl's on January 12th, 2018. It was necessary to go into the wall to repipe the manifold, which meant that tile work would need to be done. The bill was paid in full after The completion of their work. The plumbers that did the work recommended someone who came out the following day (Saturday) and did an excellent job retileing the wall. I called the following Monday morning, the 15th, and notified Earl's that the tile work was completed, and wanted to get the plumbers to return and put the trim kit in. I was told that they were busy, but someone would be out Wednesday the 17th. I was called Wednesday morning and told that due to road conditions the guys couldn't come out, but would be out Thursday the 18th. Got a call later Thursday afternoon from their office and was told they couldn't be out until Thursday the 26th due to being busy repairing broken pipes throughout the city from the freeze. I stated that this was bullshit, and unacceptable. The lady on the phone (Sharon) immediately got hysterical and said that it was the best they could do. I hung up and called back the next morning and asked for the manager. The man who answered the phone listened to my explanation and said someone would be out that day, Friday the 19th. So I waited until that afternoon and the plumbers came back, but without the trim kit they needed! They thought it was left with me! They left to go to a plumbers supply to get the kit. I got a call about an hour later from Bruce, at the office who told me that they didn't have the part, but would get it and be here on Monday the 22nd. I was shocked but had not choice but to say ok. So today, Monday the 22nd, I get another call from Bruce who says that because they're busy with broken pipes from the freeze they won't be back until Thursday the 26th! I was so angry that I said ok. After thinking about it for awhile I called back, irate, and again asked to speak to the manager. Well I got Bruce again and told him that Thursday the 26th was unacceptable and I wanted it done now. He said someone would be out tomorrow the 23rd. I asked him why should I believe him? No answer from Bruce. I said that I better see someone tomorrow morning. We shall see.
Please try to avoid this company at all costs. The plumbers that actually do the work are fine, but the office is obviously incompetent, and will tell you anything.

Ok so they are great at returning calls, keeping appointments and the office staff are very friendly.  Bob came, gave us an estimate. Said he would order the part and would be back on Friday, and he was. Bob was very efficient and very nice. Stayed true to estimate.  Invaluable.
NO MORE LEAKS

When we moved into our new house, we had no heating, no hot water heater, 3 leaky toilets, and a shower that didn't work. Earls plumbing and heating came out and fixed everything for 300 bucks. Some things needed new parts, some things just needed a little persuasion, but it sure was nice to have hot water and a heater and working toilets without replacing any of these expensive items with brand new ones.

Earl's Plumbing did an excellent job on repairing a water line -- On time; skilled, professional and prepared to do the job.  I will call Earl's next time, Phillip and Jordan delivered.

Let me preface this review with saying I've used Earl's several times over the years, and they have done satisfactory work previously, and they graciously fit me in. My main argument? Why didn't they offer what two other plumbers said would be the correct code-enforcement way to fix the situation?

I did not appreciate how this situation was handled, and was cut-off by the manager before I could even finish explaining my frustration, and getting an explanation.

I called them for water leaking out of a wall light fixture. They came and identified the problem as the condensation pump hose from the a/c, which had somehow been pulled out of the exit hole (it is supposed to exit the roof through a pipe that is tied to the sewer line- but the pipe has been gone). Instead of offering to at least shove the hose back through a hole and having me sign something that said I needed to get this corrected/they can't be held liable for further damage, or actually offering to tie it back into the sewer line, which I would have needed a plumber for (I spoke with two other plumbing companies who confirmed this was the process)- they left the hose leaking in to my attic, which caused further damage (water leaking through the ceiling). They simply recommended to call an a/c repair man and left.

A/c repair man came out, shoved the line through the hole and talked to their master plumber about the situation and asked what the proper protocol was (to tie it to the sewer line, which required a plumber).

I called Earl's to discuss the matter, I *did not ask for a refund*- I'm happy to pay for them to come out, but was given one after the manager said I'm not going to go back and forth with you, I've refunded the service fee rather nastily. I realized I wasn't going to get an explanation of why I wasn't offered the correct way to fix it, so I just accepted the refund.

Worst customer service ever hangs up on a customer very unreliable and very dismissive

Charged me $45 to give me an estimate.  Included in the estimate was $400 for bringing my gas vent up to code.  They said they couldn't complete the work I called them for unless the vent was up to code.  I told them I would consider it and called 2 more plumbers and a general contractor who all said that my gas vent was 100% up to code.  They were trying to charge me $400 to change something that would take the average person 15 minutes to do with $30 worth of materials, and it wasn't even necessary.  They are either incompetent or dishonest.  Either way I wouldn't let them back in to my house.

ATTN: Home buyers, agents, loan originators and fellow home inspectors. DO NOT HIRE Earl's Plumbing to come out and do your under slab video inspections.

Earl's Plumbing (Mike) came out to do a video inspection for a house i was looking on purchasing. i went off of their recommendation that there were no breaks in the main plumbing line. so i purchased the property, renovated and am now selling to a prospective buyer. the buyer had their own inspections done by another company who was competent and they found two breaks under the slab.

i called Earl's Plumbing back and they basically said oh well and accused me of changing out the plumbing. Please share if you have had a negative experience and Please do not use this company for any plumbing needs ESPECIALLY video inspections!!

Company had employees working at my apartment complex and they showed terrible etiquette. So unprofessional and rude. Will recommend against them and will be letting the corporate office of my home know as well.

Needed to replace a gas hot water heater.  Discovered no hot water at 5 AM.  Called them a little after 8 AM.  They got to me me and replaced a 40 gallon gas  hot water before mid afternoon.  The guys were clean, courteous,  professional and efficient.  The price was fair for the service requested.  You can't go wrong with a reputable business like Earl's.

Recently we had multiple plumbing issues, specifically drainage problems .We brought in our usual Plumber who unfortunately came out, stayed for approximately 20 minutes and charged us over $600 to do absolutely nothing. Zero was fixed when he left. We decided that we would call Earl's plumbing because we know of Barry and his outstanding reputation and knowledgeof the profession. Fortunately they sent us Chris,the self-described drain guy. A specialist from Earls plumbing. Chris charged me half of what our usual charges are and fix everything that was wrong. Both of the toilets were plugged up and one with a broken handle, two showers were plugged up--one very badly, the kitchen sink was clogged up and Our guest bathroom sink did not drain. You name it nothing was working. But when my new friend Chris left everything worked beautifully and it still does. I would highly highly highly recommend Earls plumbing and if you need a drain guy ask for Chris. Not only is he professional, knows what he's doing and he is pleasant and well mannered. The price was unbelievably manageable. Thank you Chris and thank you (Earls plumbing ) you are our guys now.
With great appreciation, Barbra A

Called to get estimate on plumbing job and was told that they could only give estimate when someone became available and they had no time line. Must be nice to have so much business that you cannot schedule estimates for what could have been a large job.
Found it was somewhat frustating to deal with a business who seemed so lackadaisical and uninterested in doing business.
Wow, if you are that busy, then, maybe you should consider hiring!!!!
Anyway, have found a reputable company that scheduled me for this afternoon. Good luck, Earl's, if this is your attitude towards customers, then, you may not be so busy in the future.

After suffering from multiple Rooter company servicing bills over many years for continued house drainage and water supply problems, we contracted with Earl's Plumbing and Heating to accomplish substantial repairs and rerouting. Without a doubt, the personnel at Earl's are stellar. From the initial quotation to the servicing and follow-up, we're elated to have had a team of dedicated professionals finally solve our problems. Kudos to the Earl's team for a job very well done.

Earl's Plumbing, but especially Christine in the office, was amazing!  She was so helpful and knowledgeable about the work that needed to be done to my house.  I needed under the slab repairs to the pipes.  She helped me deal with the insurance company and was there to assist in the process at every step along the way.  Would recommend them in a heartbeat!

Earl's plumbing has fantastic people working for them, really top notch and professional. We had all the plumbing replaced under our slab house by Earl's. This included hydro tunneling, foundation being chipped out, piping replacement, foundation repair, and back fill). The great people at Earl's helped us to navigate insurance before, during, and after the repair. A very painful and expensive repair was made much easier by the great people at Earl's. Earl's stayed in regular contact with us and worked around our renter's schedule to deliver nothing less than excellence. We really appreciated the job and people Earl's who made a bad situation as good as it could be.

Two positive experiences with this business.  First visit was to diagnose a leak under my house.  They properly identified the problem which was hidden out of sight and suggested a solution for avoiding problems in the future.   Second visit was to fix the leak and install a new joint to clean my pipes.   Showed up on time and final price was $150 less than quoted.  I was shown the broken pipe that was leaking and replaced along with how to self clean my pipes for preventive maintenance.  Courteous workers who removed their shoes upon entering our house each time.  Can't say enough positive things about my experience.  It's nice to know I have a trustworthy and professional plumbing company for the future.  Great work guys.

Have used Earl's on several occasions and have left good reviews on several websites. They did a good job at a reasonable price and I will certainly call them back if I ever have a need for a plumber again. I highly recommend them and like to mention the coupon on their website! Give them a try and don't forget to use their coupon!

When we need plumbing work done at the house, we turn to Earl's Plumbing.  With an older house, we need someone who knows their plumbing.  The cast iron piping and fixtures present a problem for many plumbers.  Usually they are there the day we call, or at worst, the next day.

They helped us figure out the problem with an add-on line that the original owner installed.  Unfortunately, there wasn't much they could do about the bellies in the line that had developed over time, short of digging it up and relaying the line.  Once a year, usually around the holidays, we have them clean out that line.  Just part of the cost of an older home with lots of trees.

Came out to my house to assess a broken pipe that we had exposed for them, promised a call back or email and nothing!

Earl's came out the day I called to find a water line break. They were able to find a solution that would fix the issue without having to remove landscaping, that would not damage the driveway or sidewalk, etc. They came two days later and were quick, considering the job (4 hours start to finish), professional, and clean - when they left the site looked almost the same as it had before the work was done. I'd use them again.

1 shower leak and 4 visits later, the shower still leaks.  After the first time, they supposedly fixed it, I had the ceiling fixed below the leak.  Very disappointed that their inability to fix a water leak has cost me many hundreds of dollars in paying them and paying for the subsequent damages.  The 3rd time they came out, they sent their expert to find the problem.  Now, the 4th time they've been out and they finally identify the problem and tell me to replace the entire shower which is fine, but I'd have liked to know that the first, or even the second time!  

That said, their technicians are courteous and show up on time.  If you use them, make sure you get a guarantee that the problem is actually fixed, then wait to make sure before you make drywall repairs.

They did a great job.  Came out and unclogged a water line to my tenants bathroom, also did some work on their toilet.  Checked out a leak in my bathroom, found it was due to a roofing issue.  Just had the roof re-done last year, so hopefully the roofers will come fix their error.  

I will call Earl's next time I need a plumber, Bob did a great job.  Thanks!

David and Audi were punctual, helpful and very efficient in unclogging a bathtub that was not draining. The service was excellent and the price very reasonable.

Very prompt and courteous. Came out and repaired my slow draining shower quickly.
The guys were able to save my drain cover with the stripped screws.

I love this company. They are always on time and clear about the repair and cost. If there are options to save money they share them and are clear about the implications. Highly recommend them!

These guys caused two major leaks under our house when they were checking pipes to fix our toilet. Many dollars in damage. Incompetent. Watch out for this outfit.

Best plumbing experience ever! Fixed leaky kitchen sink, cleaned up access dishwasher hose, very friendly and professional! Two guys arrived and had everything fixed within the hour! I will def use them from now on.

I moved into a home and needed a gas valve installed in my laundry room and have my new dryer hooked up. The valve seems to work just fine, so I cannot complain there. However, the dryer wasn't getting hot and just spun clothes around. The two plumbers couldn't figure out why the dryer wasn't heating up and said to get another new dryer.  After a month I received my second dryer, and the same issue was happening. I called another plumber, and he was able to diagnose the problem and fix it in less than ten minutes. Apparently, the valve from the laundry room to the outside was painted shut. Super simple fix and super dangerous to have a dryer running that wasn't properly ventilated. So I went over a month without a dryer because two plumbers couldn't be bothered to check a vent.
I also paid to have them check out a smell associated with my guest bathroom, and they couldn't tell me where it was coming from.

First of all shout out to Bob and Leroy at Earls plumbing! My hot water pressure was gone, air bubbles and no pressure at all. Of course after googling I was going to need a new hot water heater.
Funny enough the next morning I'm driving and end up behind an Earls plumbing van and said well I can remember that number 888-8888. I took it as a sign. The receptionist was friendly and helpful and then Bob and Leroy came to my house. I was in full panic mode because I am unemployed due to Covid so I was imagining the worse being a $1500 hot water heater. They may have been here for 30 minutes but after fixing my hot water heater (broken nipple)  I was over the moon excited when the bill was $88.
You can definitely trust Earls plumbing to be honest and not try to rake you through the coals during very hard times. Thank you, thank you, thank you, to all at Earls you made this girls life a lot easier and less stressful!

Earl's Plumbing is prompt and professional with competitive pricing. Fixed a leak in the hot water line under my concrete slab in half the time that was estimated by others and at a firm price which was nearly half of other quotes.

If you need a plumber, don't look any further. Earl's is the one!