They answered the phone and were quick to arrive. I hadn't heard of them before but found them through search. I had called many other companies but they were the first to answer that had a guy available. The guy was 20 minutes or more early from the estimated time which was amazing. We had a clogged toilet and the gentleman was able to fix quickly. I also mentioned I had just had gotten some parts for my other toilet and needed to install. He was able to do that as well. They just charged for the hour. Which was amazing. I expected the price to be more as they arrived so quickly. I called close to 3pm on a Thursday and they were there and done well before 5 pm. A great experience.