Doug Parks and Son Plumbing

If I could give them negative star review I would. Negative -100 stars. Had a leak they cut a hole in my ceiling, said there was black mold said they would come back and do the repairs. They miss appointment after appointment coming back to fix the hole they made. Good luck trying to get ahold of them, they won't return your calls. American home shield should be embarrassed they contract these people because looking at the reviews this has been going on a long time.

Doug Parks and Son Plumbing is the worst plumbing company I have ever had to deal with. I put one star because I wouldn't be able to post this review without putting something.  They don't return calls.  When they don't show up for appointments, they don't even call to let the customer know.  They tell you they're going to call you back but don't.  No common courtesy or good business practices.  As another reviewer had comment:  their work is subpar.

I would give 0 stars if the system would let me. The initial service call seemed to go well. Then we never saw them again. First American Home Warrantee assigned Doug Parks to us for our water heater & faucet leaks. After 2 months of countless phone calls to Doug Parks business number & cell number we never got any phone calls back. I even emailed a copy of the contract I have that shows the repairs should have been covered. They would have fixed it if i paid them 800.00 out of pocket even though it was covered per my contract that I provided to them. After complaining to FAHW they text me that Doug Parks would be there 6/23/23 between 1:30 and 6:00. Doug Parks never showed up & I once again tried to call the business line & the cell number with no answer or return call. Totally unprofessional & sincerely believe they use their FAHW contact to try and scam you out of more money.

Stars Rating: -0

STAY AWAY from this company.
Horrible company...don't hire.
Poor scheduling, phone services, customer services and plumbing knowledge- Read below.

Thursday-
Property was on schedule for Thurs 12noon for a broken kitchen sink drainage pipe.
Around 3:45pm to 4pm- no one showed up, I called the company multiple times and no one pick up. All calls goes straight to voicemail and voicemail is FULL. No CALL No SHOW for the day.
Note: Took half day from work.

Later on that night at 10pm, I received a text that my appointment was re-schedule to Friday 12noon.

Friday-
Friday- Again, no call no show. Around 7:11pm, I received another text- job has been re-schedule to Sat 12noon (like I don't need my weekend, plus why would I give up my weekend when they missed their 2 business day appointment). I told them NO! I'll see them Mon 12noon. They confirm appointment.
Note: Wife took half day from work.

Monday-
Monday comes along, 12noon no one show up or called.
Late 5pm, the father Doug came out.
Goes under my crawl space and cut the wrong drainage line (bathroom). SMH! FML! Bunch of Rookies!!.
Note: Took half day from work.

They ending fixing the broken Kitchen drainage pipe (which was the initial problem) and then planned to leave the bathroom pipe- they partial cut for the next appointment- like I was gonna let that happen.
I firmly told them to fix it. They weren't too happy about fixing it.
I was NOT gonna wait for another appointment and deal with the headaches again.

I CAN'T believe the ordeal I have to go thru to fix a kitchen drainage pipe.

VERY UN-PROFESSIONAL company!!

Good Luck to you, if you hire them!!

Doug Parks and Sons Plumbing is a terrible business. They are unprofessional and their work is below standard, they don't answer their phone, they were a no show when called back to fix the mess they made with my toilets. I had to call AHS daily before they would reassign the plumbing issues to another contractor.

Doug was very professional, punctual, and kind. I explained the situation I was experiencing and he came prepared. They have the best prices in town and the highest quality. I would highly recommend Doug.

Having moved into our newly purchased home, we had a Home Warranty issue with our Hot Water Heater.   They assigned this guy, and after agreeing to a time..... he was a No Show.   When recontacting him, we again agreed on a time, of which he was late by a far cry...... he basically walked in took a photo of my hot water heater , then said he would complete the Home Warranty report so I could get it fixed.   He never did.  We contacted the Home Warranty Co, and they said they never got it.  I have since paid out of pocket for a new Tankless system, but we are still out the reimbursement for the loss., which is the point of having a Home warranty.  They said they would contact him to get the report, and as of last contact, it hasn't been done.  Once this POS saw he wasn't gonna get any work out of it, he didn't feel the need to even do the minimum.  Now I will go after the Home Warranty people as well for using such a poor service.   Do NOT even let this guy in your house.

Don't use this company they are very unprofessional, don't return calls, don't show up to appointments, don't call to reschedule, the owner is difficult to deal with and I would strongly recommend you rethink your decision in using this company.

If i could zero stats home warrenty contactedted this plumber for a water heater issue and on two different occasion we were told we would get a call for appointments, doug never called even though we had two different appointment times. We were told he had a bigger job going on... Poor communication,  which im sure is a reflection on the work quality...would not recommend. Dont book appointments with customers if you cant keep comnicate properly.

Stay away, read all these reviews, they're exactly right! This company sucks and very unprofessional. They don't have any idea whos doing what. They make excuses and scam insurance companies out of their money. I gave them two weeks to get back to me and never did. I'm with out hot water!!! BEWARE OF THEM. STAY AWAY!

I do not find this plumber professional at all. Our home warranty has him as a vendor and he has missed all 5 appointments... yes 5!!! Good Lord! He answers the phone( not professionally either, just like it's his personal phone with just a hello and he is just so lethargic in the way he speaks) and says he will show up the same day and he doesn't show up. I've received violations from the city because he keeps saying he is coming and my home warranty company doesn't want to reassign the case to someone new. Well today, I'm escalating this with the warranty company to remove him from their vendor list because nobody should have to go through what we're going through. Run away... run far away from this individual. If he does this to customers, you can imagine what his workmanship is like.

Doug Parks went above and beyond to help me with a specialized water heater replacement when my home warranty failed to respond quickly. He did all the footwork the AHS was supposed to do: called the distributor, relayed the model number to AHS, and then made sure to schedule an install day before AHS would do so. I highly recommend his services....great customer service and professionalism!!

If I could give them 0 stars it would be 0. We have a serious flood and leak and contacted this company. They said they would show up on a Monday afternoon so I took a half day at work and they never showed up. Never re contacted me or anything. Worst service and will never use this company

I have been appointed this plumber by my insurance and if I could give him a 0 I would. He never calls back and he never came to any appointments he give my insurance. I have called back a dozen times and only got his voice mail.
Worst Plumber in California please stay away!
I hope nobody ever uses him again.
This company is a joke not professional at all.

Due to the bad reviews I was worried about getting a quick response and reliable repair for my water heater but this company responded quickly after my home warranty company contacted them on a Friday morning. I was told that Doug could come by the very next day to troubleshoot. Stephanie then called me later and said that Doug could make it to my house that same evening. I was ecstatic because I had been out of hot water for 8 days already due to a fiasco with the original company AHS used, City Plumbing. Zero stars for them. Doug diagnosed the problem and got the repair approved and ordered the part. Being the weekend didn't help time-wise for getting the part but Doug's son, Robert, had my water heater up and running 3 days later. I will definitely call Doug Parks & Son for other plumbing needs. Great people!

Does not show up as scheduled.  does not call to reschedule. doesn't return calls not texts messages.  his office is just as bad.  I would definitely not recommend if services are needed!!

You can't  give 1 or zero. Not sure why.
Came to my house said my water heater need replacement.
Never seen or hurd from him again. 30 plus calls to him the Ownet Doug Parks. 10 Texts, 29 calls to his office.
I just fired him.
Don't waste your time.
WORTHLESS

Doug was AWESOME! Professional, neat & tidy, stellar job overall. I don't understand the negative reviews, I'd give him TEN STARS if I could! Over and above the call of duty. Bravo & Thank You, Mr. Parks!
Susan Sullivan

Fully satisfied with the service I received.  Professional, honest, trustworthy, and arrived early. Thank you!

The service request was through my home warranty, AHS.  A contractor showed up a week after the request was filed.  They inspected the leak and temperature regulator on a shower head.  He took pictures and was going to come back with the parts, etc.  it's been over 6 weeks and running and not an update from the contractor.  I called Doug Parks as well as AHS and getting the run around at this point.

We were concerned when our insurance assigned our water heater replacement with Doug because of the poor reviews. We were pleasantly surprised. Stephanie was prompt to respond. Doug worked with the insurance to get the job done promptly before Memorial Day Weekend. We have hot water and are grateful to Doug Parks.