Ricky C.

7/18/2023

Stephen provided a great easy processes on getting everything done and showed everything done on a step by step process. What was done was hydro jetting which was quick and easy as everything went quick and smooth. They were really friendly and explained any questions that were asked! The only thing about the service is that its a bit steep when it comes to the total cost of 1200+ for the service.

Nicole D.

6/19/2023

This review is specifically for Brianna and Richard. - While out of the country, we had a massive overflow of sewage at a rental property. We initially contacted a plumbing company who snaked the pipes, but did not adequately clear the blockage. We had a second overflow of sewage and called Discount Plumbing Rooter. The first DPR technician came out and did a hydroflush (not the actual name for what he did, but accurate for what transpired.) He assured us that he would clear everything that had come out of the pipes and would leave the area clean. That was not the case. (I'm going to suggest that the DPR technician (LB) who first addressed the issue is not typical of the service provided by this company!) When I returned, I found 100 feet of dried, caked on sewage on my driveway and in my front yard. You can imagine I was quite displeased! I called the home office, and they assured me that what we found upon returning home was not at all reflective of the companies standards. Brianna (dispatcher) contacted another technician in the area (Richard) who immediately arrived and handled the situation with the upmost professionalism. It had been several days since the overflow, so imagine sunbaked toilet paper and waste for 100 feet. Richard and his assistant got on their hands and knees and chiseled the hardest of the residue, and pressure washed the rest of the driveway and other areas. He was polite and efficient, and left the property looking like new! The five stars are for the two employees who fixed a very bad situation. Incidentally, the hydroflush seems to have fixed the issue, so four stars for the company. Negative 10 stars for LB!

Bonnie M.

6/23/2023

Our job was a doozy: a long section of our sewer in the backyard, under the cement, needed to be replaced. The cement needed to be pulled up, piping established, and plants and walkway removed, then replaced and put back in order.

To say that Discount Plumbing did a great job is an understatement. Under Adan's supervision, the guys were there on time, did the job, cleaned everything up, and worked until 5:30 pm so they could complete the job in ONE DAY, as promised. The area was left in better shape than they found it, ie, exceptionally clean and tidy. Oh, men after my own heart!! Where have you BEEN all my life!

Sure, the job wasn't cheap. It shouldn't have been. But as my dad always said, After you screw around with all the others, high priced quality comes at a bargain. Amen. Thanks, guys! I can't recommend ADAN and the team from Discount Plumbing Burlingame highly enough!

Ryann L.

6/27/2023

This company is the shadiest company I've ever worked with. They did unauthorized work and backed us into a corner in order to get money.

My husband and I recently bought a house in Pacifica. In Pacifica, as a point of sale, sellers are supposed to replace their sewer lateral. As part of our offer, we assumed the required work to be completed before close of escrow. Disclosers for the property included a $10k estimate for the repairs from Discount plumbing, but no contract had been signed by the sellers. My husband is a plumber and was going to have his company complete the work, but as they go to pull the permits, we find out that Discount has already started work!

After much back and forth between our agent and the seller agent and Discount, we confirm that no authorization had been given for this work and Discount admitted as much.

They then try to give us a discount and charge us more than 5k as an apology for doing work without authorization and we say again that this should be no charge. They then come back and say that they'll do it for hard costs, and since we're about to close, we agree to that. Again, my husband is a plumber: we know exactly what hard costs are for this job. Discount's new bill is still over priced and their explanation includes parts that were stated as free on the original estimate.

We did finally come to an agreement simply so we could close on our house, but that still left us paying close to $5k for work we did not authorize and which is more than Discount's promised hard costs. We feel taken advantage of, especially since Discount said they made a mistake and still did their best to get as much money as possible out of us. That's not owning your mistake, that's shady business.

Not only did they take advantage of a house in escrow, they destroyed landscaping and sprinkler lines to do it, and when this was mentioned, they ghosted us.

DO NOT use this company.

Betty D.

4/20/2023

Wonderful company and service. Jason, our technician was an absolute gentleman and honest as can be. We had previously received a quote that was over triple the amount, but Jason explained what needed to be done wasn't so extensive. Plus he gave us a 10% senior discount!

Thank you Jason; it's nice to know there are good and honest people out there!

A plus!!!

Michelle O.

7/31/2023

We woke up to our ceiling leaking sewage and immediately called DP Rooter. Ricardo arrived within 2 hours and was able to make an assessment, call a water damage team, and clear the clog from a previous tenant. He was professional, courteous, communicative, and got everything done within about 3 hours. So thankful for a fast response!

Mark J.

7/31/2023

I bought a toilet online and needed an install. Smelly Mel's was crazy expensive. Discount Plumbing from Burlingame was reasonable so I went with them. Gilmer and Israel were punctual and fast. They were super nice and professional and the whole install was done in about an hour, well within the 8am-10am window. This is the second time we've used Discount Plumbing Burlingame and both times have been awesome! Will definitely use them for our next plumbing project.

Fred F.

08/01/2023 12:00:00 SA

We had sink drainage issue and contacted this company. They are responsive and friendly. Before the plumber came, our sink issue got cleared by ourselves. But they still agree to send plumber Ricardo come to our house to check it check and make sure everything is good. Ricardo explained the reason and how to fix this kind of issue if happened again. Their customer service is friendly and make people feel comfortable. Their customer support follow up with you with updates for each step after making appointment. Great plumber and company.

K R.

7/21/2023

I had an issue with my pilot light on my gas water heater. Carlos came within two hours. Turns out nothing was broken, but he taught me to hold the button longer, and it lit. Also he was helpful explaining some other issues and maintaining for the heater, such as flushing the water annually, which I can now do myself.

Lady C.

7/20/2023

Eda and Adan are THE BEST!! They went above and beyond and I feel truly care about their customers.

Eda helped to book my appointment and followed up to make sure things were clear and to our satisfaction. She's easy to talk to and also listens, which is greatly appreciated especially in these highly stressful situations.

Adan was also kind and very thorough. He made sure there were no pipe leaks, and walked me through his thoughts and suggestions so I fully understood and felt comfortable before he took action in opening up a wall so he can further inspect where the leak was coming from. He went as far as suggesting we make the opening from inside the cabinet vs hallway so it's not as visible while work is being done. Adan also connected me with Bay Area Flood and Fire to quickly contain the water damage.

As a woman having to deal with water damage for the first time I was really lucky to connect with genuinely good people who are capable, trustworthy, and looks out for the customers best interest.

Thank you, Eda and Adan!!

Andrea S.

06/12/2023 12:00:00 SA

They were super prompt about getting me scheduled with a technician, and Tony was fantastic. He was really quick and efficient and was able to get my sink disposal fixed immediately! Really happy with the work!

Karina V.

06/09/2023 12:00:00 SA

Ricardo came over and professionally unclog my pipeline which required cut off and took 3 men to do it but they were fast.

Bob H.

10/05/2022 12:00:00 SA

While NO one wants to call in a plumber, it was nice to know that our rental home could be serviced promptly with alacrity. The job entailed a few visits which provided an unclogged house pipe (no toilet wipes ever!) and replacement of the house trap under SF City and County Permitting. The workers had to excavate at a depth of 5ft replacing the existing 4 cast iron house trap and upside with a 5 house trap up to now standard city code requirements . The dirt was backfilled after city inspection. The job provided comes with a 5 year warranty on points of connections .

My spouse and I were pleased with outcome and the work conducted by Marcus the fellow who cleaned the piping and Robert in the office administration area, who worked on the billing adjustment.

Doran W.

5/30/2023

I'm a second time customer (I prefer to leave reviews after seeing consistently good service). Called Discount Plumbing this morning about a leak under my house, and they were here in less than an hour (with no extra charges for same day's service)! Antonio was straightforward and very courteous. He gave me a quote upfront, which was a fair price, and got the job done, plus a guarantee on the repair.

Philip C.

06/12/2023 12:00:00 SA

Called discount Plumbing Rooter at 10:30 and they had our technician Ricardo come out within 30 mins to help us unclog our sink. We tried the least expensive options first before realizing we needed to snake the drain. Ricardo was friendly and knowledgeable and helped us fix our clogged drain. We even got a discount through yelp. Would recommend in an emergency.

Alex M.

02/10/2023 12:00:00 SA

I asked if they do new construction on a gut remodel. They said they do.

News flash you learn later after wasting your time: they don't.

They showed up very late.

They said never followed up with a quote, which I knew they were only doing to Humour me since I was upset they wasted their time.

I bugged them for the quote - they said the plumber would follow up soon.

They never did.

Basic customer service fail.

Stephen V.

6/23/2023

We had a main line issue, Robert was very Knowledgeable and understanding. He worked with snake, pressure washer but in the end digging was required. His crew arrived on time and got the job done in one day at a fantastic price! He said he was the lowest priced plumber in the neighborhood and he is and that was no lie! But the professional service is the best part!

Denise O.

6/21/2023

Getting a house ready to sell in Pacifica requires a Lateral Sewer inspection and replacement if needed. After 52 years of ownership, our sewer line needed replacing to fulfill the City's requirements prior to sale. Discount Plumbing Rooter made this process painless. Their inspector, Jason, scoped and videoed the sewer line and submitted the video to the city. He explained everything that he was doing and what needed to be done. They scheduled the sewer line replacement promptly. The crew came out with all their trucks and equipment. They dug up the sewer line on my driveway and the connection to the main in the street and also the old cleanout in the sidewalk. They installed a new PVC line, had the city inspector scheduled and replaced the dirt, gravel concrete and asphalt all in one day! They had great communication during the process and cleaned up completely when they were finished. Check out the photos that they gladly sent me because I had to leave before they were finished. They wanted to make sure I was confident in their work. I highly recommend using this company for your plumbing needs!

T. L.

06/05/2023 12:00:00 SA

The water in my toilet tank wouldn't come up anymore. I contacted them via phone and was able to get an appointment the next morning on a Saturday.
Unfortunately the plumber wasn't on time: the appointment was scheduled from 8-10am, the plumber didn't come until 10.30am. Even when I called before, the assistant on the phone promised to have someone be at my house at 10am, but that didn't happen (therefore 4 stars).
On-site the plumber was able to fix the water tank efficiently by replacing the toilet fill valve and supply line for $285. In my opinion quite pricey, but the job got done well.

Elvina B.

12/23/2022

Plumber Brian came by with same day notice and snaked the line to clear it! Got my toilets & shower running again :)

Rob followed up with a friendly phone call for that customer service touch.

I'd use them again

Richard Z.

03/12/2023 12:00:00 SA

Our driveway sump pump stopped working and the driveway was flooded. I tried a few cursory tests (seeing if the outlet shorted) but wasn't sure what to do. Luckily, Raphael was dispatched and was a huge help! He pulled the pump out -- not the easiest task, given the connector and everything was way under some murky water -- and found the issue and got everything working again. I really appreciated his thoroughness and patience, as he tried to keep any debris from getting into the drain as the pump. He gave me some tips and pointers for what to do next time as well.

Thank you, Raphael!

Benjamin L.

2/20/2023

They came and replaced 2 toilets. Brian quoted me ahead of time and came with another person the day of installation. They were prompt, professional and pleasant!
I appreciated how the company emailed and texted ahead of time to confirm the appointment and confirm when Brian was on his way.
The price was reasonable compared to what Home Depot quoted.

J N.

7/26/2023

Highly recommend! They're easy to reach, respond fairly quickly, and send email notifications as well as the invoice so it's easy to keep track of everything. We've hired Discount Plumbing 3 times so far. Once to fix a broken pipe under our kitchen sink, the second time to install a new water heater, and the third time to fix pipes in our bathrooms. All three times we had excellent and quick service. Our first two calls were emergency situations and not only did the plumbers come within a day of calling, they did the job in under an hour. The third time, we had an appointment for only an estimate but the plumber, Carlos G. had the parts in his car and was able to fix it then and there! This saved us time and stress from scheduling another appointment. Carlos was also our plumber for the kitchen sink and was so expedient and efficient that we called Discount Plumbing twice more. Finally, we had estimates from other plumbers and feel that DP is either about the same or even a little less than others.

chrissie d.

5/13/2023

Discount plumbers were great! Yachua I was friendly easy to communicate with, and when there was something that came up that he didn't quote me on initially, he just did it and didn't charge me extra. I will definitely hire these guys again!

Jie G.

05/11/2023 12:00:00 SA

If you're in need of a reliable plumber, I highly recommend Sam. He's been an absolute lifesaver for me. Sam is always trying hard to provide great service, and he definitely delivers. He's incredibly knowledgeable about his trade and has the expertise to tackle any plumbing issue you may have. What sets Sam apart is his excellent customer service - he's always punctual, respectful, and truly cares about his clients. He takes the time to explain what's going on and what needs to be done, so you're never left in the dark. My kitchen sink clogged and turned to be a big issue. Sam tried for hours to fix it trying to not open a wall. He gave me all solutions and explain in detail. Sam and his coworker Lazaro (if I remember correctly), Thank you!

Jonathan S.

05/07/2023 12:00:00 SA

Fred came over about an hour after I called (on a Sunday). He and his companion were professional and nice, and even walked quietly when I told them the baby was asleep. They fixed the clog quickly and charged a reasonable price. Highly recommend!

Mai N.

1/15/2023

Antonio was quick, knowledgeable and friendly.

It was easy to schedule same day appt on the weekend.

Renee' B.

05/09/2023 12:00:00 SA

I had initially left a one star review, citing the reasons. One key point that I forgot to add, was that I called them after they missed their three hour window. They told me that a worker had called in sick, but had neglected to call me to let me know. This is a significant bit of information, and and you'll see how it plays out in my changing my initial review....

...The owner of the company, Robert, called me to address my concerns. I trust my gut instinct, and I can say that he sounded genuinely concerned that he had lost a loyal customer, and wanted to rectify the situation.

So firstly, in regard to the scheduling snafu, he said it was totally unacceptable, and would never happen again_ actually giving me his private cell phone number, if I ever needed to set up a plumbing appointment in the future, or have any questions answered.

Then we chatted for quite a while about the cost of running a business (especially in The Bay Area), and of the the specifics of the plumbing industry. To say the least, some of the information was quite enlightening. And I did let him know, that, as a retired flight attendant_one who appreciates fine customer service, that actions of his workers were above board.

Ultimately, we came to a satisfactory agreement, and how we would proceed in the future. So, I am more than satisfied, and as a result of our exchange, I've changed my review to a full five stars.

Thanks again, Robert, and it to all that I've worked with in the past...

Christian G.

4/24/2023

Joshua was super friendly and helpful, diagnosed and solved our problem quickly. Overall good experience

Victoria D.

4/23/2023

Can't thank Yachua enough for coming out on a Sunday to fix our drain. Great service, super fast, excellent communication. Would recommend discount plumbing for anyone experiencing a plumbing emergency.

Susan B.

5/18/2023

Highly recommend Discount Plumbing. Very responsive and communicative on arrival timing . Very easy to schedule! Ricardo arrived and was very knowledgeable and diligently worked to fix my problem. He couldn't have been nicer or more courteous. Such a pleasant experience! Thanks Ricardo!

Randall K.

07/11/2023 12:00:00 SA

Picture this scenario: this past Sat night at 5 PM, I see water spilling in to our garage of our condo in SF. A leak is spurting out from the boiler room, seeping through the wall. Of course, it happens on a Saturday night. I called Discount Plumbing and they came first thing Sunday morning, stopped the leak, arranged for a water remediation team to stop by, and returned to do repairs. Stephen, Ricardo and Lazaro did a great job and helped us avoid what could have been a much larger problem. Thanks guys!

Michael L.

4/27/2023

From my first contact with Discount Plumbing office team to schedule an appointment, to the repair and service Tony L. provided was very respectful and professional. I will definitely contact Discount Plumbing for future plumbing needs.

Ray Y.

05/11/2023 12:00:00 SA

Angel comes in and diagnosed the problem with tankless water heater with due diligence. The problem has finally been resolved. We highly appreciate his professionalism and recommend to others who need the kind of service.

Dylan N.

6/29/2023

We had a great experience with discount plumbing. Marcus came out and was very nice and made the whole process seamless. He made me dread calling the plumber less. Thanks, Marcus!

Hon H.

3/13/2023

Sam was the best. I used him many times for my tenants and he is always on time and courteous. Finish the job earlier than expected and a total grade A.

Renee B.

4/27/2023

I'm only giving this company two stars because I've used them twice, and the workmen were quite professional, and helpful. However the second time I needed them to replace a kitchen faucet (which I had already purchased), I was charged over $350 for this. My bad for not sending them away and checking with another plumber, or Handyman, as It was a simple job that took less than an hour.

I called several times, asking to speak to a manager, but never got a return reply. So, sadly, although the service men are great, and they are close to my house, I won't be using them again...

Ankita W.

6/14/2023

The communication was prompt . The technician did great job at fixing clogged tub. They provide 1 month warrenty

Doris L.

06/09/2023 12:00:00 SA

Called discount plumbing for a clogged kitchen sink, they sent Ricardo. He did a great job, fixed the problem on the same day and was very professional and polite.

Jacqueline S.

02/09/2022 12:00:00 SA

We found sewage leaking into our garage. Alarming and Gross. We called and Conor Griffin came an hour later, he used a camera on the sewage pipe (going from the clean-out in the garage). He showed us that roots had grown into the pipes where the mortar in the connections had disintegrated.
He made a written proposal, we paid a deposit and he started the first of the next week. The crew worked carefully, and managed to save our 30 year old tree too.
I had no idea how much work this would be, the crew had all kinds of equipment (excavator, dump trucks, camera to look down the pipe, pipe location sonar) to analyze the path of the clay tile pipe. It was replaced with PVC pipe, with no seams. The hole on the street was 7 feet deep down to the city pipe- it was braced and dug out to connect. They had several city inspections & PGE for permits.
Connor was organized, descriptive and kept the project on time. He was easy to work with. Stephen was also supervising and learning- His crew was hard working. Completed in 2 days. Cleaned up and removed the paint from the sidewalk and street.
Glad it's done, we won't have to worry about leaks or broken pipes now. Ask for a Senior discount!

Actus R.

02/11/2023 12:00:00 SA

Called this business to come fix my shower handle. They came and quoted me $3,000. I said that seemed like a lot for a shower handle and the guy immediately dropped it to $2,000. Pretty crazy a simple comment by me was enough to immediately drop the price $1,000. That tells me the first price was what they would try to steal from someone if that person didn't ask any questions about the price.

I told them I would think about it and the next day they called me asking if I was ready to sign the quote. I said no because I wanted to get a second opinion and the guy tried to coerce me into signing it rather than getting a second quote.

I ended up finding someone else to fix it for $200. Yes you read that correctly, I found someone to fix it for $2,800 less than what they originally quoted me.

Do yourself a favor and go somewhere else other than this business.

Les C.

4/14/2023

Simon and Gilmar came to my office very promptly and fixed my drain with no problems. They were very professional and fixed the problem quickly. Very reasonably priced too. I would highly recommend them and would use them again if needed.

Peter A.

3/20/2023

Ricardo was great, he fixed our issue with the toilet constantly running in seconds and explained what was wrong, what to look for and how to fix quickly in the future.

Aaron H.

4/24/2023

Quick and outstanding service! We had a clogged pipe that was preventing us from doing laundry and using a sink in the garage. I talked to Discount Plumbing at 7:30am, and they had someone at my house by noon the same day!

Yachua was friendly and professional. He did an assessment of the situation and was up front about the costs. He quickly took apart the pipe, ran a snake through to get rid of the blockage, and did a bunch of tests to make sure it worked...all while answering all the questions I was asking him.

Not only was he patient, but Yachua also showed great attention to detail and care - after finishing the job, he spent some time cleaning up the sink, which was gross from the dirty water, and the surrounding area as well. I think he left the area cleaner than when he started.

We've used Discount Plumbing twice now, and we've been happy with their service both times. Highly recommended!

John E.

04/07/2023 12:00:00 SA

Here I go again! The work on replacing my sewer line (from home to street)
began on Saturday, 4/1/23 (no foolin'), and the time it took to have the crew dig the trench, remove extisting aged piping, and replace with a new green
pipe was incredible...8 AM until 5 PM solid!!! The inspection occurred on Monday, 4/3/23 at 11:30 AM. Then, the crew began refilling the trench, refilling the street, and recreating a sidewalk and curb (absolutely wonderful job). They cleaned up everything...and it was quite a lot to do. The last
crew members left at 7:30 PM (two men who, I guess, were responsible
for making sure everything had set up (i.e. asphalt, concrete) and to
divert any water from hitting the area.

I have nothing but rave reviews about Discount Plumbing, Inc. (remember
I found them in the Yellow Pages, with no prior references from anyone)!!!
You have any plumbing issues, they are who you want. I was told the fore-
man for the sewer replacementy was Ivan...but Breyman kept in touch (my
initial contact with Discount Plumbing, Inc.)

Melanie G.

04/07/2023 12:00:00 SA

The toilet became blocked with bathroom sink not draining. Ricardo was amazing although extremely busy they found a time to come the same day.

Ricardo and partner gave us an excellent deal even through the problem was a lot worse that originally predicted. They worked solid until fully fixed for nearly 3 hours.

In addition, they cleaned up all the mess and left the bathroom looking clear despite the overflows.

Really pleased with price, response time and the fix.

Cathy S.

4/21/2023

All he did was upsell. Didn't even attempt to unclog the drain. Said it would cost $457 or $4500 depending.

Called dittman plumbing and CLEARED THE CLOG IN UNDER AN HOUR for $295.

Glenn N.

7/29/2022

I am by no means a good handyman and apparently not a meticulous troubleshooter. I took my wife's word that the washing machine drain was clogged as there appeared to be water in the area. I didn't notice any obstruction when using a makeshift snake, so I called for service.

Cleaning out the washer drain took less than half hour. Having professional plumbing tools helps a lot. But as our tech was cleaning up he noticed water accumulating around the water heater. Apparently there had been a leak. At first I thought the water heater was about ten or twelve years old based on a label on the unit and had outlived its warranty.

We decided to replace the water heater. In the process of removing the water heater, our tech noticed a leak coming from the intake valve. That had to be replaced and might have been the actual cause of the entire problem. I found out later from a previous invoice that the water heater was actually only six years old

I know many would fault the technician, but I will not as the work promised was done. We were not nickeled and dimed for extras, and discounts were actually give for parts and labor. Saul, our tech, was extremely professional, but felt like family. I would definitely call for him if ever we run into a plumbing problem I could not handle myself. Also a shout out to the office staff. Always a friendly voice at the other end.

Laura P.

05/11/2023 12:00:00 SA

Tony our plumber came out and did a fantastic job with our broken shower handle and valve. He was very thorough to see what the root of the problem was with the shower head leaking. He went to 3 different places to find the replacement part and finished the job in a timely manner. Thanks Tony!

Chan L.

08/07/2022 12:00:00 SA

Stephen was very patient and took the time to explain each step they were doing to replace the plumbing in my house.

Price was of good value and the quality of work was very excellent. They are very detailed and put a lot of effort in the quality of their work. I was very happy with the work they did, and recommend their services to anyone who is looking for plumbing support.

Angela H.

06/09/2023 12:00:00 SA

Ricardo with Discount Plumbing is amazing. Prompt, smart and efficient. He had good advice to save us money and time with our very frustrating tankless toilet! Thank you, Ricardo!

Brian H.

3/29/2023

Ricardo is professional, honest, and thorough. He cleaned up after his work. Great communication skills and very respectful .

Highly recommend.

Jim A.

02/09/2022 12:00:00 SA

Most important-
Comes quickly- Yes
Professional and experienced-Yes
Well-managed team and company -Yes
Hard working & Well equipped -Yes
Shows up on time-Yes
Connor leads the crew. He knows the process, likes the work- getting the job done, and explains the details. He is a good communicator. Answers questions. Checks on progress. Follows up after completion of the job to make sure we are satisfied.
Estimate of days and cost was right on. This was expensive, but the original bid was what we paid. Glad to have chosen this company.

*If only we could find a washing machine repair company this good! *

David L.

5/24/2023

This is the second time that I've used Discount Plumbing and that Yachua has come to the rescue. I had a toilet valve that wouldn't shut off. I called them at 11 x 1 o'clock they were out the door after doing a nice professional repair. Super polite and efficient!

J H.

5/31/2023

Would definitely recommend Discount Plumbing Rooter to anyone that needs the job done quick for a reasonable price. I needed help redirecting a vent pipe on a wall that was in the way for a larger window installation project. When I was looking for help for this job other companies were trying to take advantage of me with the pricing. Discount Plumbers gave me an honest estimate for the work and was able to finish the job the next day from when I reached out. Technician Breyman was my contact and he was knowledgeable and does quality work. He was on time as scheduled and did the job faster then expected. They were able to help me move forward with my project without any delays. Will go to this company again in the future!

Ernest F.

3/15/2023

I've worked with several Discount Plumbing people, and most recently my hat is tipped to LB. He came to my home on a Tuesday night to descale my underground pipe which was backing up. LB is clear on what he is doing, and why he does it. He cheerfully indulged my many questions. He worked with me on pricing and got me a discount.

peter s.

4/20/2023

It's a smooth and great experience from the beginning to the end. The intake was very efficient. Technician, Michael R shows up at my door the next morning, and very quickly he understood our unique situation, which is more complicated than we originally thought, and offered us the solution. He is nice, easy to work with and he helped clean the aftermath and return my lawn into a good condition.

Silvia V.

5/17/2023

Awesome service from beginning to end. Tony was super friendly and discussed my options that I had with the broken toilet and kitchen faucet. He didn't mind the many stairs, did a fabulous job. From call to finish was a superb experience.

PWani W.

4/27/2022

Discount plumbing rooter of Burlingame did good work to repair a broken bathtub hose for me. It required cutting through the ceiling to access the hose so the $100 + $395 service fee seemed reasonable. However I was quoted $545 to replace a sink pop up drain and $485 to replace a garbage disposal (provided by us) which seemed on the steep side to me. I noticed home depot installs garbage disposal for $220. I replaced the sink pop up in about 30 minutes myself (did for the first time)

Andrea V.

5/16/2023

Arrived quickly, resolved my issues, nice people.

Falala S.

5/13/2023

I was fortunate to have Yachuan come over and I couldn't be happier with the results. He fixed my pipe and faucet quickly and the quality of his work is top-notch. Yashua is not only skilled at what he does, but he is approachable and easy to talk to. He is friendly, professional, and goes above and beyond to ensure that his clients are satisfied with his work. I highly recommend Yachuan for any plumbing needs and will definitely be calling on him again in the future. Thank you, for your excellent work and outstanding customer service!

Dale Y.

11/10/2022 12:00:00 SA

Ricardo came to fix our clogged sink drain. I've done simple auger snake jobs myself but since both sides of a double sink were clogged, I thought I would call someone. Glad I did, because it required using a camera to negotiate a right angle. He was conscientious about cleanliness. Would use Discount again, and if possible, ask for Ricardo.

Nick P.

12/08/2022 12:00:00 SA

This high rating is because
1. There was no waiting on the phone in a queue for someone to get back to me. I spoke with a real person after a very short wait.
2. The plumber was actually on site fast: within 2 hours of my call. (Probably quicker)
3. My new lavatory drain leaked like crazy after my attempted install. The estimate for remedial action was delivered on site very quickly and the amount was very reasonable.
4. During the work, a broken pipe (extra work) was discovered in the wall. The extra cost of labor and materials was quite reasonable.
5. The plumber was very friendly and the quality of the work was high.
Highly recommended.

Gregory P.

5/18/2022

We had a sink blockage between three condo units. A well known (and expensive) plumbing company came out the day before and were unable to figure it out. They started talking wall cutting, new pipes, blah blah blah, and that they couldn't do it for a few days. Meanwhile, dishes piling up, I called DPR, they came out the same day within two hours, and were very communicative about timing and tech arrival. Fred, a lovely guy, identified the blockage location, was very thorough in making sure the problem was solved, and it was all done for a reasonable price.

Just what we needed. Will definitely be the first we call next time.

Sophia Marcelle F.

05/08/2023 12:00:00 SA

Tony was extremely helpful in fixing our sink in our children's art studio. He was very prompt and skilled! We will definitely be calling him again with future issues.

Marie R.

1/31/2023

Great service ,reasonably cost,
Michael was on time, communication was great, job was done right !!!!!!
I highly recommend this company to take care of your needs. It's hard to find company's that have great service

Michael H.

04/10/2023 12:00:00 SA

We have a sump pump that was staring to rattle the pipes. Called Discount Plumbing this morning and Yaschua came promptly around 2pm this afternoon. He was amiable, showed us what was wrong, gave us the opportunity to consider the work and price. Just a great experience. We went ahead with service and gives us peace of mind about such a critical part of our plumbing. When it comes time to replace, hope Yaschua will come help us again!

Sean Z.

04/07/2023 12:00:00 SA

Both Bathroom sink and toilet were clogged without obvious reason. Ricardo was able to arrive on time and quickly root caused the clog to a main pipe. Then he quoted a reasonable price and cleared the clog. He is punctual, courteous and knowledgeable. Will use again if any plumbing issues.

Elizabeth V.

4/23/2023

I'll start by saying that I don't often leave reviews. I felt compelled to leave this review. This was amazing service. Very efficient and high quality service! Plumber was very knowledgeable, professional and friendly. Because of this, Discount Plumber Rooter is now my one and only go to plumbing service. I highly recommend!

Stephanie O.

4/21/2023

If you need a great plumber call Discount Plumbing and request Tony. The experience was fast, neat, and everything we asked for was done. Didn't have to wait a week for an appointment. And they let us know when they would be there. Best experience with a plumber has been with this company!

S Y.

3/15/2023

I feel totally ripped off.. They told me everything was good to go and left, I still have problems and they stopped returning my calls after payment. Save your money and go somewhere else, you have been warned!

Jessica P.

2/27/2023

Franklin was professional, fixed our garbage disposal in minutes, and explained how to avoid the issue in the future! Beforehand, they also called to apologize for running behind schedule and offered the option to keep our appointment or reschedule.

Upset P.

03/06/2023 12:00:00 SA

Carlos came to snake our front yard drain. After he was through, water shot out of drain like a fountain. Carlos is my go to plumber from now on.

Walter T.

10/04/2022 12:00:00 SA

Super fast service. I submitted my project on Yelp, received a bunch of responses, and Discount Plumbing Rooter was one of the first to respond. They immediately sent over a repair person, he checked it out and gave me an estimate, then fixed it, and done. From the time I submitted my project on Yelp to when he fixed it, it was all less than an hour. Thank you!

Angie W.

02/01/2023 12:00:00 SA

They aren't thorough when inspecting an issue, and could use effective methods to solve a problem. Lesson learned: GET A SECOND OPINION.
I had a clog / obstruction in my plumbing (toilet backing up into the shower and vice versa...yuck). I had two of their guys come and give an estimate. They used a camera to find an obstruction 80 feet away from the main part of my problem (the bathroom in the back of the house), which would mean that the clog was somewhere outside in the front of the the house. They gave me an estimate for $1300 to hydro-jett from the back of the house to the front.
I had a second estimate from another plumber (Expess Plumbing) who did a more thorough inspection and troubleshooting. He snaked the pipes from the front of the house all the way to the street, cleared the clog(s), then used a camera to find not just one but about 5 obstructions caused by roots getting into the pipes. He said a hydro-jet wouldn't have helped. Altogether cost $350 for this, plus would have charged WAY less for a hydro-jet.
Damn good thing I got more than one estimate.

Liza G.

3/15/2023

We had an emergency plumbing situation at our condo in San Francisco last week and it was even more stressful because our place was supposed to be going on the market this week. I called Discount Plumbing and was immediately connected to Connor. Within an hour, Connor was at our place and working to identify the problem. Unfortunately, it was a big problem. Our entire line of plumbing from the street to the house needed to be replaced. As you can imagine, this would be stressful any day but with the place about to be listed, it was even more distressing. Long story short, Discount Plumbing did the entire job in two days. They had to wait to pour the concrete until a few days later due to the rain but the bulk of the work was completed within 36 hours. Connor got in touch with me each step of the way. He was so kind and patient, explaining each part of the process to us. He texted me right back with answers to my questions and always with a kind and helpful response. We are so grateful to Discount Plumbing and thanks to them, our place goes on the market tomorrow as planned!

Colin C.

8/15/2022

Called to setup an estimate on Friday for two jobs- a clogged pipe and a water filter & ionizer install.

Pavel S.

4/22/2022

I had a massive clog of tree roots in my sewer line and needed to hydrojet those out as snake didn't work twice there!
Rafael came in in 30 minutes with nice quote for the work.
Unfortunately we weren't able to fully clean my pipe, roots are already too big and clay pipes are in bad shape that I better replace those to be safe.

I was worried that I have to pay despite that work isn't fully done (some roots were flushed anyways). I was surprised to hear from Rafael that he won't charge me as he can't fully complete the work. WOW

5 stars for honest work!

Derek A.

7/16/2022

They were late for their appointment, they called a little over halfway through the appointment window to explain that they'd have to reschedule. I called back, they said they'd still be able to come by but it will be a lot later. When they finally arrived, he looked at the faucet and explained that the entire sink fixture will need to be replaced for $650. If that's a discount I can't even imagine what others charge. I ended up just buying a new fixture from Lowes and paid for their installation costs for about half the price

J W.

2/21/2023

Courteous and professional. The problem took a long time to solve but they stayed as long as it took. Crawled under the crawl space, attached a lot of hoses, etc until they found the problem.

Jason P.

3/24/2023

Great experience with my tenants and a minor issue they were having. Fast and efficient. Stayed true to estimated pricing.

Ted S.

3/19/2023

We had an emergency situation with a water heater that was flooding our garage. We shut off the water valve and water heater and then immediately called Discount Plumbing, who we've used several times previously. Tony showed up the next morning on a Sunday. He was honest, courteous, knowledgeable and fast. He explained what had happened and our options for fixing it. We had a new water heater in place in a matter of hours that day. Thank you Tony and Discount Plumbing.

Wolfram A.

07/12/2022 12:00:00 SA

Discount Plumbing and Rooter responded to my Yelp inquiry. I had an issue with the tankless water heater in a condo that's rented out. They were on site with a plumber within an hour of the first contact. They sent a text with the picture of the technician both to me and to my tenant which was a nice touch. The technician diagnosed the problem and offered a repair the next day or a replacement the same day. I wound up hiring another company who had made a more competitive replacement offer, but their services were professional and I would call them again.

Joshua D.

2/25/2023

Carlos Gallardo was very knowledgeable and helped me flush and reset the pilot light on my water heater. I will be turning to him for all my future plumbing needs.

Rika E.

3/17/2023

Our hot water heater went out on Thursday evening. At 11:00 p.m. on Thursday night I was able to schedule a technician for 10:00 a.m. the next morning. Our plumber, Angel, was incredibly friendly, helpful, and gave me a very relevant heads up that if he replaced the first part to clear the error that my hot water heater was giving, it may give another error. This did end up happening, and the next part we needed was not in stock, so we ended up replacing the unit. I was very happy with the pricing and the excellent service that Angel and his associate provided.

Jim D.

5/17/2023

This is my first review. Ricardo was just so outstanding that I'm compelled to write this review. Ricardo came to the rescue today when the toilet was clogged. I had scheduled three different companies to come out today for free consultation. Ricardo was the first one to show up. He was professional, personable, and customer-centric. He patiently explained the situation, process and costs. The first attempt to unclog was unsuccessful, and he didn't charge me for it. He advised to remove the toilet and snake it as the next step. Given the high price tag, I told him that I'll make a decision after I get other quotes. He was not pushy, which I appreciated. The technician from the second company called me and provided a quote. Surprisingly the quote was initially $150 lower than what Ricardo quoted. I went with Ricardo even though the rate was higher. After I've gotten to know Ricardo, I felt great that I made the right choice because he was outstanding and the company has high standards. I HIGHLY recommend Ricardo if you're looking for a plumber!

Susan A.

1/30/2023

Excellent service received from Marcus. He let me know what time he was coming which I appreciated but was also very thorough and respectful. He made sure he cleaned up very well after clearing the obstruction in the drain pipe and took the time to explain to us what he was doing. I would not hesitate to recommend this company to friends or family needing this service! 5 star service!!!

Dennis G.

2/27/2023

Omar came in the timeframe he stated on his call, he was professional, courteous, explained what he was doing and why, did the work, cleaned up after he finished and ran tests on the areas affected. In short, this is the kind of contractor you hope you get when you call for one.

E D.

01/06/2023 12:00:00 SA

I called to get an estimate on a pedestal sink repair and guess what they do not service pedestal sinks! Really... this was after I told the person on the phone that I cannot have the plumber do the work without getting 3 estimates. So the person on the phone talked to his supervisor and came back with we don't service pedestal sinks!!!

Fe C.

5/30/2022

Memorial Day service! They came out within an hour when I called. Person was polite and informative and drain pipe in crawl space was repair in less than an hour. Price was reasonable. Thanks!!!

Mike R.

03/04/2022 12:00:00 SA

I needed some gas lines moved to make way for a new garage door track. Discount Plumbing's estimate was 30% less than others. Mike and Fred were great to work with - friendly and finished the job with quality.

Nancy M.

9/16/2022

I have used Discount Plumbing before and will continue to use them for my plumbing needs. Flushed my toilet and noticed water all over the floor. Called them and they were at my house very quickly. Ricardo was fabulous!
Friendly, knowledgeable and explained everything to me as he was fixing my toilet. Gave me a
warranty and a senior discount. Discount Plumbing is my go to plumbers. Would highly recommend!

Michael S.

2/20/2023

Our Bathtub was clogged, I called Discount Plumbing and the plumber arrived within the hour. Antonio was friendly and polite throughout the entire process. He was able to unclog the drain, very knowledgeable.

N H.

5/25/2022

This company surprised me in all regards and I'd say hands down the best plumbing company you can choose in the area.

I had my whole sewer line to be replaced. Not an easy job by all means. It required permits, big machinery and even traffic control. I did thorough price comparison and the name indeed speaks for itself (contrary what some are saying here): Their offer was BY LARGE MARGIN the most attractive one. They even have a we will match the price if you find anything less policy but I am pretty sure they rarely have to honor it.

Nearly too good to be true so I was initially a bit wary. However:

- Every interaction I had with Adan was super friendly and professional from the beginning on

- Adan explained everything thoroughly

- Before the work started he explained that there are some risks and what the implications are. I really appreciate that he was open and wanted to make sure that there are no surprises

- Kevin, the owner showed up at the site who was also very nice.

- The workers were very friendly and nice to chat with.

On the first day, I saw that they dropped some concrete on the drive way and also some dirt hit the wall. I just though oh, well .... But I was very positively surprised that they left the site spotless! The wall was cleaned, the concrete scraped from the drive way and everything else neat as before. Especially this minor thing is not something that I take for granted.

During the work I was at home and at no point I felt that the work was not done in a solid way. Overall, I felt all workers knew exactly what they were doing and had a lot of routine and experience at it.

I don't know about trivial stuff like de-clogging a bathroom or so but for the real stuff they are the experts. Highly recommended without reservation.

Virginia S.

7/27/2022

I had a disappointing quoting experience with Discount Plumbing Rooter, where I was quoted a much too high price. However, after reaching out to their team they called me directly to make things right and to assure me this was not their normal process.

They are very committed to their customers' satisfaction and I would return in the future. Just be aware that their initial quote may be and don't be afraid to negotiate from there. The work they do is very good.

Jill B.

11/28/2022

Saul came back today to flush our water heater. What a nice efficient man. Took care of the job quickly and cleanly and replaced a defective part in our toilet!

Leo T.

4/19/2022

Shoutout to Carlos for helping us unclog our pipes. Was quick and efficient and I really appreciated his patience while I was going back and forth with my landlord. Even left us an advice on how to maintain the pipes better in the future.

Venessa S.

4/13/2022

Meet Elmer as he worker a Ross the street at our neighbors house. He gave us a quote and returned the next day to do our job. He was on time and very efficient. Explained the job as he finished and offered some other great advice. I would recommend Discount Plumbing Rooter to all my friends and family. Hopefully they Get Elmer :-)

Christina N.

08/04/2021 12:00:00 SA

Discount Plumbing was no discount in price but service and quality were top notch. We had three plumbers come out to our house for a kitchen sink clog. The first company tried to snake and misdiagnosed the clog. Our home warranty company suggested hydrojetting. Discount plumbing quoted us a higher cost than the other companies. We went with them because the plumber seemed responsible and took extra measures. At the end of the day, we were glad we went with discount plumbing. The hydrojetting did not completely resolve the issue but our plumber would not leave until the pipes were cleared. He called out two other plumbers who all worked with confidence and experience to remove the grease ball from the basement pipes. Now, 45 days out, kitchen sink is working well. I am sure the other companies would have overcharged us for the extra time and work that was not planned.

Although our plumber was fully covid-19 vaccinated, he had no issues wearing a mask and taking precautions since we have unvaccinated children in the house.

Matthew V.

03/09/2022 12:00:00 SA

We needed a toilet replacement and requested for a quote. Elmer Ramirez was our tech and he was such a pleasure to work with. Received a quote the same day for a competitive price and we decided there was no other option. Day of installation he arrived and was able to get the job done in under 3hrs for two toilets on the 2nd floor of our condo. He was professional, communication was A+ and made sure everything was in working order by conducting multiple test and double checks. Thank you Elmer for your amazing service and work. Highly recommend Discount Plumbing and in particular Elmer Ramirez!

Michael C.

9/14/2021

I almost never write reviews, but these guys were fantastic. I would absolutely use them again and will enthusiastically recommend them to my friends. They provided outstanding service, they were scrupulously honest, and they were friendly. What more could I ask for?

OUTSTANDING SERVICE - At first they told us they might not be able to repair our clogged sewer line for several months due to a heavy preexisting workload, but they offered to periodically clean up the mess at no extra cost if the sewer backed up before they could fix it. Then they managed to slot us in long before we expected and finished the job in only 2 1/2 days. Another plumber had told us it would take 6 days. The sewer runs under our back patio, which is concrete made to look like brick. They had to break the concrete to replace the pipe, and we worried it would not look good afterwards. The concrete specialist they sent did a terrific job - I never imagined that the repaired patio could look as good as it does now (see pictures). Throughout the process, the communication from Discount Plumbing was excellent.

HONEST - Before they broke our concrete patio to get to the blocked sewer pipe, they believed they would have to replace all 127' of it, which was going to be VERY expensive. Once they got started, they informed us that about 1/3 of the pipe was in excellent condition and not in need of replacement. We REALLY appreciated their honesty about this, and it saved us a considerable amount of money.

FRIENDLY - Every person with whom I interacted was extremely friendly, especially Connor and Adan. They were all a pleasure to deal with.

Denise D.

3/22/2022

Sam came out to evaluate my plumbing issues. He was extremely knowledgeable and answered many questions- ones I never thought to ask. I had contacted 2 plumbing companies prior to this but found Sam and Discount plumbing most reliable and efficient

Geneva W.

7/31/2020

Our toilet was having issues and our landlord contacted Discount Plumbing to come out and they gave them a time frame of 1-3 they showed up a little after 3 which was fine we were home anyway just came
Back from a staycation. So we were tired and relaxing. Came up to a backed up toilet

Mike from Discount plumbing took a look and needed to contact the landlord to give them an estimate and of course our landlord was a complete jerk to them in the phone expecting to get the lowest price possible. Mike was great and I honestly felt bad for him to have to deal
With a person like that in the phone when he was not the one to call for the plumber she was.

Anyhow. Mike was great fixed our toilet and unclogged it so we are completely happy with the service and feel sorry for Mike for just trying to do his job and move on to his next customer or go home to his own family

So if you ever need a plumber Mike from Discount plumbing is great and the one to call

Sonia M.

06/04/2021 12:00:00 SA

After losing my wallet earlier this week, leaving me in a state of panic and frustration, I was pleasantly surprised ( and relieved) this morning when I received a phone call to let me know that my wallet had been found by a gentleman named Efrain, a plumber employed by Discount Plumbing and Heating.

I admit that over this past difficult year I had began to lose faith in the kindness and selflessness of so many in the community. Today my belief that kind, honest and helpful people still exist was restored. Not only did Efrain go out of his way to find the owner of the wallet ( the address on my I.D. was not up-to-date), but he was beyond gracious by delivering it to me, which he had no obligation to do.

I am beyond grateful that not only did I get my wallet back, it was completely intact in exactly the same condition it was in when I had lost it. Thank you so much Efrain. I could not have hoped for a good Samaritan with better honesty and integrity than yourself. Discount Plumbing is very fortunate to have such an asset to the company. I know who I'll be calling for any plumbing issues I might have and I'm definitely going to be referring everyone I know, too.

james w.

09/10/2022 12:00:00 SA

Yachua (Joshua) and his team were able to come out the same day to help me with a clogged sewer line. They had a camera to see the actual blockage, cleared it out with a snake and used the camera again to see that everything was clear. They made sure everything flowed freely for a few minutes before leaving. Overall very satisfied with their work. Explained everything clearly and were up front about costs. Will call again!

Linda H.

06/06/2022 12:00:00 SA

They came highly recommended by a friend who is a local realtor. I had them come out to instaill a water heater and it was great work and very professional. I also had them come out for an estimate on a sewage blockage that was a little tricky to diagnose. They spent some time on it and came up with a solution. They had all the equipment and expertise. I highly recommend them. They explained everything very well, I trust what they explained and the work they performed appears to be superb. Definitely call them for a free estimate- you will likely want them to do the work in the end. Not calling any other plumber any more- only Discount Plumbing.

Nicole B.

11/16/2021

This is a great company that does quality work. Our pipes in the kitchen and garage were badly clogged and when we reached out for help, they were quick to respond. Connor came and fixed the issues with the pipes quickly while also explaining everything he was doing and answering our questions. I highly recommend this company for their great customer service.

Diana T.

2/14/2022

Marcus was great! Very friendly, on time, informative and got the job done right! Overall a very good experience for the customer. Highly recommend!

Eddie H.

10/25/2021

Antonio came to help us in May and I'm just realizing that I never left a review. I haven't had a great experience with plumbers so I try to do some of the simple things myself, but we had a consistently plugged kitchen sink that I just wasn't able to clear myself. We checked a lot of services and actually had two different plumbers who were also highly reviewed come and try to help us first.

We were pretty desperate by the time Antonio came to check it out. Right away, I could tell he had way more experience than the other folks. I also appreciated that he was very honest and explained the situation well while also not making any promises about anything he wasn't sure about.

It was looking doubtful for a moment, but I definitely think Antonio's experience helped us to clear our issue in one visit. He is really hard working and efficient. He also spent way more time with explaining things to me than he needed to. He ended up needing to use a drain augur on our drain from two different locations in addition to needing to use the hydro jet. He was great about double checking to make sure that everything was clear before he left. We have only lived in the house a year and I couldn't believe the amount of gunk in the drain. The house is older so I have no idea what the folks put down the drain before, but I'm pretty sure Antonio made them as good as new. The hydro jet made a bit of a mess, but Antonio did an amazing job cleaning up too.

Overall a great experience and I would definitely call Antonio again if I ever have any issues.

A L.

12/02/2021 12:00:00 SA

LB and Gerardo came to fix my leaking water heater with new hoses and maintenance. Friendly and fast. Everything was repaired in an hour. The dispatcher was also nice. I would use them again.

Nicholas J.

10/30/2021

Updating my rating after the wax ring I paid nearly $500 for failed in around six months' time and they refused to do anything about it without charging me even more money. I'm done with these folks.

Azul T.

8/13/2022

Very impressed with Sam from Discount Plumbing. Came by to do a complimentary lateral inspection of our sewer lines as per city requirement to get a permit. I was hesitate because anything that is quoted free usually has a upselling tactic. Sam was very knowledgeable and once he had finished his inspection he told me everything looked great and he didn't see any issues. He said his company would also upload video to city. Will definitely be using them in the future.

Geralyn A.

12/07/2020 12:00:00 SA

We had a slow draining shower and after trying to remedy it by ourselves using hot water, plunger and even snaking it, we did not have any success.

We decided to call in the professionals at Discount Plumbing Inc. and we have no regrets. Our plumber Connor Griffin came on time and went to work right away.

We thought it would be an quick and easy job but it was not. 2.5 hours later, Connor did it!! It was a tougher job than anticipated but he stuck to it and with results. Best part was the price we were charged was reasonable considering the time it took to fix the slow drain.

Thanks again Connor.

Andrew M.

1/31/2023

Not impressed. Let me start by saying they did fix the issue (sediment blocking faucets) at the estimated price. However, before doing so they proposed replacing my entire shower+tub fixtures at over 5x the price, in a manner that would have cut into my tile and left me with downgraded fixtures. Obviously I pushed back, and it turned out they had largely fixed the issue but did not know how to test it. Despite my demonstration of hot vs cold when explaining the issue when they first arrived, and despite them taking the faucet apart including the second knob, they failed to grasp how to turn on the hot water and thought it was fully blocked (it worked partially when they started). This only came to light after I turned down their replacement proposal and I watched them put everything back together before they were to leave. Thankfully, and what seems almost accidentally, this issue was largely solved. Sadly, in putting it all back together, parts are no longer aligned and there is a gap between the knobs they were unable to fix after I pointed it out.

Linda P.

09/10/2022 12:00:00 SA

On 10 Feb 2022, I called them about a dishwasher leak. One of their plumbers came out, pulled out dishwater and said I needed to replace it immediately. He had a very thick Hispanic accent and I had trouble understanding him (I'm elderly and my hearing isn't great). He didn't say what was wrong, but said he could fix the problem, remove the dishwasher, and purchase and install a new dishwasher within 24 hrs. I understood his quote as $961, and accepted. Instead of giving me a written estimate, he calculated things on an I-Pad and the only page I got to see was the one requiring my signature; it didn't include the cost. He showed up the next day with a cheap dishwasher made out of plastic (my State Farm agent later called it crap and said so to the company) and installed it. He then presented me with a bill (again on I-Pad) of $4629.00. Shocked, I thought I must have heard him wrong when he estimated cost. Foolishly (I'm an old lady and hate confrontation) I signed and wrote the company a check. I wasn't given a copy of the invoice. When I told family members, they were outraged and advised me to get a lawyer and sue. I called Discount Plumbing and asked for itemized invoice. The invoice did not explain what the original problem was, and they were not able to provide that information to my homeowner's insurance agent. I talked with one of the owners who said the job was priced to high and charged incorrectly due to electronic coding error and I'll fix this. He sent out someone who looked at the new dishwasher, said things aren't built to last anymore and offered me reimbursement of only $2000, which I accepted because I was afraid it was that or nothing. I shouldn't have accepted it; I should have sued in small claims court. I'm retired and on a fixed monthly income, which is far less that the amount I was charged. This has caused me a great deal of distress. I'll never again accept a job estimate without a paper contract being given to me before the service.

Rachael C.

12/14/2022

My first call was RotoRooder- twice and over the week of Thanksgiving! We had SEWAGE backing up into our guest room shower TWICE (and had guests). They needed a camera tech to do a follow up.... it had been over a week since last back up and they still did not have one available. House started to smell like death. Desperate to find a camera tech, I called Discount Plumbing. Marcus came out with in an hour. He first (1) noted that while RR had pointed out the rusted bolts on the toilet and worn out seal around the toilet, until my handman could come to fix, poisonous gas was coming up from the sewer pipe. He stuffed a towel down it to stop the gas from coming in. Why did RR not do this? House immediately started smelling better. (2) He found where the pipe had rusted out allowing roots to clog the pipe (he is a camera tech), gave me a quote, and then fixed the pipe two days later. They are my new plumber. I am never calling RR again.

Wally p.

04/07/2021 12:00:00 SA

This company is very responsive and punctual. Communication was excellent. Price for service was reasonable.

Angelo replaced my kitchen sink faucet as well as a garage utility faucet. He did an excellent job and very helpful with some questions I have. I do recommend this local company.

Robeert V.

06/12/2021 12:00:00 SA

Robert and Discount Plumbing is one of the best plumbers I've ever had He gave me a call before he was going to show up when he showed up he had on shoe covers a mask and gloves and greeted me with a smile and a card what a great guy she address the issues With my toilet that was leaking he was quick clean and able to pull my toilet and replace my wax ring all in less than an hour wow Discount Plumbing is sure a cut above the rest-highly recommend to anyone looking for a plumber.

John T.

05/03/2022 12:00:00 SA

I had an issue with a sewer pipe clean out and I called Discount plumbing and was able to speak with a plumber which was LB. He offered a free estimate and came out that same day and camera the line and found the issue and gave me a much better quote then competitive companies. L B & Carlos were very professional and great service. I would highly recommend Discount plumbing for any plumbing job. If I could i'd give them 10 stars. There the best.

Trish R.

06/01/2021 12:00:00 SA

SUPER HAPPY. Messy clog from sink to tub. They came fast and sent Efrain Palafox, 24 years experience - super professional and informative. Fixed quickly and - without my knowing - CLEANED the tub of the mess. Highly recommend

Alie H.

02/11/2022 12:00:00 SA

Thank you, Carlos and Discount Plumbing, for going above and beyond!! Carlos showed up at my house within an hour of my initial call. He was kind and professional and efficient and did excellent work. He already had all the parts needed, so he got the job done quickly. And while he was here to fix the kitchen sink leak and replace the disposal... he also replaced a broken piece in my toilet tank at no extra charge! Many thanks! Highly recommend.

Dennis A.

10/19/2021

Plumbing technician Brian Sanchez provided excellent service with his workmanship and professional demeanor. He discovered a secondary tear in the pipe he was fixing thereby preventing future costly damage to the water line. Upon his well presented recommendation that their water jet sewer lateral cleaning service was the most efficient and cost effective method for maintenance and prevention, I decided to request for the service. Sure enough, the sewer line needed the unclogging. Thanks Brian for preventing a potential messy sewer backup that was just waiting to happen! Recommend that you get a bonus and a promotion.

Highly recommend this company for all plumbing service needs.

Alan S.

03/11/2022 12:00:00 SA

I had to call Discount Plumbing to complete a small job that I just could not get the cap to start threading. Connor came and diagnosed the problem and started to work on it but of course one thing leads to another. Connor was very patient and explained every detail to me and also the price in every instant, and thus I was not hit with a surprise bill at the end. Dispatch was very personable and listened to my problem. If I have to call a plumber again it will be Discount Plumbing.

Harlan W.

03/08/2022 12:00:00 SA

Fast and on time service! They fixed the problem and provided a 30-day guarantee. Would use them again, for sure.

Janet P.

10/29/2021

So happy with Discount! They installed our sewer lateral line to the middle of the street, using the cost-sharing program through the City of San Mateo. These guys rocked the work. They ran into issues, and immediately had solutions. The asphalt patch in the center of the street is beyond professional, all my neighbors thanked me for hiring such a great firm. They had to replace part of my driveway/sidewalk, again, amazing, seamless work. Their prices were super reasonable, their organization/front office/estimate people were so nice, so helpful, and answered all my questions fast and accurately. No BS, just really nice people. I especially loved working with Adi Joaquin in project management, she's THE BEST. Whatever I needed, she was there. I will definitely be hiring these people in the future. Great work! Great prices! Great people!

Marco D.

1/27/2021

I called Discount Plumbing after another Plumbing Company flaked on me. Antonio L. showed up, on time, courteous, wore a mask, and even made sure to cover his shoes on the way in. He explained the issue in detail, gave me a quote, and took care of business within an hour. Great service. I made sure to call the company back later in the day to let them know I pleased I was. Excellent.

Ismail S.

6/25/2021

Carlos showed up on time and was great. He wore shoe covers and a mask. He gave me a very reasonable estimate before starting the work. I had a clogged sink. It sucked! He did a great job and was very friendly while performing the work. He finished the job in less than an hour. I'd recommend this company to anyone and Carlos to anyone.

Now I'm free to shave and brush my teeth with running water again. Hooray!

Kyle B.

01/04/2021 12:00:00 SA

The plumber they sent, Michael Mei, was able to diagnose the problem and despite errors made by previous plumbers, he was able to find a way to reach the clog in the wall. Did a good job existing us on what was happening.

Vivian Q.

2/22/2021

Omar was our plumber and he showed up promptly within the estimated appointment window. Our washing machine wall connection was overflowing and he was able to quickly find out the root cause of the issue. He clearly explained how to fix it and gave us a reasonable price. Omar also very thoroughly tested that his fix worked. I would definitely use this service again!

L H.

11/16/2021

Carlos came on time, helped me acquire the pipe necessary to get the job done. No issues here and appreciate how quickly they responded!

Rd M.

4/29/2021

Samuel and his team worked on our pipe, they made it look easy. Plus, they did a good job. I would recommend them any time.

Ming L.

5/30/2021

Discount plumbing does not have a good answer call service.

It is hard to reach them after the installation and issue occurred within a year

Chadwick F.

10/07/2020 12:00:00 SA

Efrain was very professional and explained our hot water issue. He made the whole process very pleasant. I'd highly recommend him for any plumbing related work.

Roderick T.

12/20/2020

My toilet was clogged over a weekend. Discount Plumbing sent a Plumber on Sunday. The reservationist was very polite and helpful. My plumber Antonio Landeros came and evaluated the clog. He then gave me a very clear assessment and proposed a couple of solutions and how much each would cost. Antonio was polite and competent. He fixed the clog in no time and advised me on how to keep my toilet clog free in the future. Do not use flushable wipes! Thanks Antonio and Discount Plumbing. Great service!

Elodie P.

03/01/2021 12:00:00 SA

Yoo-hoo!! Best plumber ever. Been having troubles with our toilet. Connor came this morning, thank you! He is very professional, and very respectful. Very knowledgeable as well. Couldn't be happier. Thank you Connor!

Joan C.

9/14/2021

I have used other plumbing companies over the years which were super expensive and sometimes shady. Discount plumbing sent Efrain Palafox who was professional and very competent. Will use Discount pluming again.

Raymond S.

02/12/2021 12:00:00 SA

The Discount Plumbing Rooter team was in my neighborhood working on a sewage lateral job. I have inquired Ivan the service manager on a quote for adding a clean out drain on my house. Within an hour Conner show up at my door and start to do a sewage camera detection / inspection from roof. We ran into issue where camera could not reach further to front of house. Conner decided to pull my toilet from my first floor bathroom as an alternative route to get camera view. Everything up until this point was fine and this team was able to marked the location of the clean out drain.
When Conner tried to put back the toilet, we have discovered the flange under the toilet was very loose and indicated poor workmanship from my previous owner of my property.
Conner quickly contacted his service manager Adan to come help with restoring the toilet. Adan and Conner both went above beyond my expectations. Adan went under my crawl space and added 2x 4 to secure the pipe and flange from underneath. In the same time, Adan and Conner got his crew to install my clean out drain outside enclosed in a nice looking cement sewage box.
Adan and Conner gave me a great price and the whole team did a great job!
In this COVID time, they all have mask on and each time someone enter my house, they have the sleeve to cover their shoe and clean up after the job.
I was very happy with the work done by this team.

Erin S.

08/07/2021 12:00:00 SA

When our water heater wouldn't light up, we called them on a Saturday afternoon and they were at our house in half an hour. Marcus was super friendly and professional and got it working again for a reasonable price. Great service!

Gessi R.

07/08/2021 12:00:00 SA

The service was excellent. The people making the appointment were friendly and the tech they sent was on time, wore booties and a mask, was professional and fast.

Kelly C.

3/23/2021

We had Jason for a sewer lateral inspection. I was able to schedule the appointment quickly and Jason was really helpful in explaining what he needed to do.

Daniel W.

6/21/2020

Our kitchen sink had a strange leak that only happened intermittently. I couldn't figure it out. Fred Marfil from Discount Plumbing Rooter cafe by, and he figured out it was a loose garbage disposal button on top of the sink that simply needed to be tightened. He quickly got it tightened and problem solved free of charge. I've used this company for other plumbing needs that I've had. They are always professional, timely, and at a good price. Highly recommend them.

Adam S.

9/24/2020

Efrain was very timely and I appreciated that he wore a mask and shoe coverings while in my place. He quickly diagnosed the problem and was able to fix my garbage disposal without having to replace it. He also provided some tips on avoiding the problems I was experiencing in the future. Will definitely call with any future plumbing needs.

Lori W.

8/29/2020

Had toilet clogging issues throughout house and contacted Discount Plumbing Rooter. They were very professional and had Marcus here in less than an hour! Very responsive and excellent service. Will definitely use them going forward.

Donna J.

2/22/2021

A truly awesome company, Connor & his team completely rocked it. They were all very professional and completed the job in a timely manner. I would definitely recommend this company and especially Connor & his team!

John D.

11/23/2020

I had a kitchen sink issue I called another plumbing company first got an estimate and thought it sounded really expensive. So I called Discount Plumbing not only did they send a plumber right away their cost was almost half as much as the first estimate. Connor was the plumber and he was super friendly gave me advice on how to prevent the clog in the future. He got it fixed right away and cleaned up everything. Would definitely recommend this business to family and friends.

Tuhin G.

08/04/2020 12:00:00 SA

Like the professionalism of Efrain from Discount Plumbing, quickly diagnosed the issue and suggested a solution. Also appreciate the fact that he showed up in a mask and respected social distancing under these Covid circumstances.