Stephanie A.
11/11/2021 12:00:00 SA
Chris came out today and seems to have done a good job at a decent price.
His interpersonal skills, however, were unprofessional, to say the least. Chris had provided a free estimate, which we were very grateful for, but he did not put the estimate into writing.
Given that this job cost several thousand dollars, we asked that he write out the terms of the agreement, as accountability on both sides. Chris instead spent about twenty minutes complaining to my mom that in his thirty years of business, no one has ever made such a request of him. He also kept referring to our business arrangement as him helping us out, which we felt was very odd, because this is a transaction, not a favor between friends.
It was also very odd that Chris threatened to leave without completing the job, because he felt so offended by our request for a written contract. Ultimately, he wrote the terms on a receipt and completed the job.